ID TECH PISCES PISCES User Manual ViVOpay 8800 User Guide

ID TECH PISCES ViVOpay 8800 User Guide

Users Manual

PISCES - POS PIN PAD User Guide
Copyright Copyright 2016, International Technologies and Systems Corporation. All rights reserved. ID TECH 10721 Walker Street Cypress, CA 90630 USA This document, as well as the hardware and software it describes, is furnished under license and may only be used in accordance with the terms of such license. The content of this paper is furnished for informational use, subject to change without notice, and not to be construed as a commitment by ID TECH. ID TECH assumes no responsibility or liability for any errors or inaccuracies that may appear in this document. Except as permitted by such license, no part of this publication may be reproduced or transmitted by electronic, mechanical, recorded, or any other method, or translated into another language or language form without the express written consent of ID TECH. ID TECH is a registered trademark of International Technologies and Systems Corporation. ViVOpay and Value through Innovation are trademarks of International Technologies and Systems Corporation. Other trademarks are the property of the respective owner. Warranty Disclaimer: The services and hardware are provided "as is" and "as-available" and the use of these services and hardware are at the user’s own risk. ID TECH does not make, and hereby disclaims, any and all other express or implied warranties, including, but not limited to warranties of merchantability, title, fitness for a particular purpose, and any warranties arising from any course of dealing, usage, or trade practice. ID TECH does not warrant that the services or hardware will be uninterrupted, error-free, or completely secure.
FCC Regulatory Compliance Notices Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. This device complies with part 15 of the FCC rules. Operation is subject to two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:  Reorient or relocate the receiving antenna.  Increase the separation between the equipment and the receiver.  Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  Consult the dealer or an experienced radio/TV technician for help. Changes or modifications to the ViVOpay PISCES not expressly approved by ID TECH could void the user's authority to operate the ViVOpay PISCES. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference and 2. This device must accept any interference received, including interference that may cause undesired operation of the device. Cautions and Warnings Caution: The ViVOpay PISCES should be mounted 1 foot (30 cm) away from other ViVOpay PISCES. Can be adjusted based on lane setup. Caution: Danger of Explosion if battery is incorrectly replaced. Replace only with same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer’s instructions. Warning: Avoid close proximity to radio transmitters which may reduce the ability of the reader.
ViVOpay 8850 User Guide iv Table of Contents Chapter 1 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Unpacking the ViVOpay PISCES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Chapter 2 Installing the ViVOpay PISCES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Site Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 PCI PED Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Verifying PCI Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Radio Frequency Interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Installing the ViVOpay PISCES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Connecting the ViVOpay PISCES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Accessing the Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Connecting Power, and Data Cables . . . . . .. . . . . . . . . . . . . . . . . . . 6 Testing the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Transaction Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Chapter 3 Troubleshooting and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . 09 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Onboard Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Replacing the Stylus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Upgrading the Firmware. . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Appendix A Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. 13 ViVOpay PISCES Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
ViVOpay PISCES User Guide 1 Overview Chapter 1 Getting Started The ViVOpay PISCES seamlessly integrates with existing POS systems and requires minimal counter space at checkout stands. The ViVOpay PISCES is a PCI 4.1 certified counter-top contactless reader with integrated color display, MSR, signature capture and PIN pad. This device features serial RS-232 and USB 2.0 communications to POS systems. ViVOpay PISCES supports the following contactless payment applications: Support for Apple Pay VAS L1 protocol Support for Google Android Pay/ SmartTap Support for Samsung Pay Support for Mifare cards: Mifare classic Mifare Ultralight Mifare DESFire EV1 Support for Secure SoftSAM(s) Support for Payment Card Brands: VISA – VCPS MSD, qVSDC MasterCard – MCL AMEX – Expresspay Discover –DPAS Interac flash JCB China Union Pay(International) This document assumes that users are familiar with their host POS systems and all related functions. Features The following features are supported: • PCI 4.1 certified • ISO14443 type A/B and Mifare based contactless payment transactions • ISO 18092 support for peer-to-peer NFC devices and smartphones • Support for NFC devices • PIN entry for PIN debit transactions • Magnetic stripe card transactions • Electronic signature capture • Three SAM card slot provided. • One SD card slot provided • RJ-45 connector at User
ViVOpay PISCES User Guide 2 Getting Started Unpacking the ViVOpay PISCES The ViVOpay PISCES requires a data cable and a power supply if the data cable is not supplying power. Data cable and power supply are not included with the ViVOpay PISCES and should be purchased separately from TDTECH. Verify that you have all the required components for the installation. PISCES (P/N:IDPP-138) Data cable (varies by POS and length) • Serial Data Cable (P/N 80143236-00X) • USB Data Cable (P/N 80143234-00X) • USB and RJ-45 Data Cable (P/N 80143235-00X) - These cables are recommended and approved by ViVOtech to comply with FCC rules and regulations. Power supply, if required (P/N AC005R) This power supply recommended and approved by ViVOtech to comply with FCC rules and regulations. You may also need the following: • Additional SAM card • Contactless test card (ViVOcard Contactless Test Card P/N 241-0015-03) • Magnetic stripe test card The ViVOtech data cables and power supply are specifically designed to meet FCC requirements. If you are using other cables or power supply, you must install ferrites available from ViVOtech. For your free ferrite core kit with installation instructions, please contact ViVOtech support.
ViVOpay PISCES User Guide 3 Chapter 2 Installing the ViVOpay PISCES Overview Before you connect and mount the ViVOpay PISCES, you should plan the installation to conform to PCI 4.1 requirements and minimize radio frequency interference. Once you have determined the location and mounting of the ViVOpay PISCES, you can connect it to power and the POS terminal. Finally, you should test the ViVOpay PISCES to make sure the installation is successful. Site Planning Two environmental considerations affect how you install the ViVOpay PISCES. PCI certification has specific restrictions on how the reader is positioned to prevent PIN theft. You should also consider objects and devices near the reader that may affect the performance of the contactless radio frequency antenna. PCI PED Compliance The ViVOpay PISCES is a PCI 4.1 certified PIN/Debit payment device. PCI 4.1 certification requires that sufficient protection be provided to ensure that entering a PIN number CANNOT be viewed by a third party (such as another customer standing nearby, the cashier, or a security camera). The ViVOpay PISCES has design elements, such as a recessed keypad, that meet some of these requirements. However, to fully implement PCI 4.1 make sure you consider the following. 1. The ViVOpay PISCES must be in a location that will NOT force a customer to enter a PIN that can be viewed by a third party (for example, a customer must tilt or rotate the device for better accessibility due to objects blocking a card swipe). 2. If the ViVOpay PISCES is elevated on a mounting stand, shielding must be provided on the mount to prevent a PIN being viewed by a third party. 3. If the ViVOpay PISCES is mounted on a counter top, additional shielding (which can include other devices such as a cash register as long as conditions in (1) above is met) must be provided to ensure that the PIN cannot be viewed by a third party (including cashier and security camera). WARNING: PCI requires that the device be mounted so that the PIN entry cannot be observed by a third party (such as another customer standing in line, the cashier at the counter, or a security camera mounted in the ceiling to observe the cash register area). If the PIN entry can be observed, the store owner may be responsible for any losses incurred by the customer if it can be determined that the customer’s PIN was stolen at this location. Verifying PCI Compliance Before completing the installation, you must verify the ViVOpay PISCES is positioned so that the PIN entry is not visible to other customers, the cashier behind the counter, or video surveillance cameras. If PIN entry is visible, the ViVOpay PISCES must be repositioned or shielding added until PIN entry cannot be observed. These tests usually require at least two people—one to simulate entering the PIN while the other attempts to view the keypad.
ViVOpay PISCES User Guide 4 Installing the ViVOpay PISCES ESS Can Another Customer View the PIN? While one person stands at the ViVOpay PISCES with their hand positioned to enter the PIN, the other tester should try to observe the keypad from behind and beside the first person. Can the Cashier View the PIN? While one person stands at the ViVOpay PISCES with their hand positioned to enter the PIN, the other tester should stand behind the counter and try to observe the PIN keypad. The second tester should move around a little to see if there is a position where they can observe PIN entry. Can the Video Camera View the PIN? While one person stands at the ViVOpay PISCES with their hand positioned to enter the PIN, the other tester should observe what is being recorded by any video camera with a view of the ViVOpay PISCES. This may require playing back a recording to see if PIN entry is visible. If the video camera is moveable, the second person should move the video camera to determine if there is a position where PIN entry can be observed. Retesting Requirements If PIN entry on the ViVOpay PISCES is observable in any of the above tests, you must reposition the ViVOpay PISCES and completely retest all locations to verify that PIN entry is not visible. Consider placing a display to block observation from that position. Repositioning the ViVOpay PISCES to block observance of PIN entry at one location may expose PIN entry to observation at another location. PCI requires that you reposition the ViVOpay PISCES and retest until PIN entry is secure from observation. Radio Frequency Interference To perform contactless transactions, the ViVOpay PISCES uses a radio frequency antenna. The range (reading distance) and performance of the reader can be affected by other radio frequency emitters and proximity to metal. For best performance, adhere to the following guidelines: • Do not position the ViVOpay PISCES closer than 1 foot (30 cm) to other RF-emitting devices. Some environments may require greater distances. • Avoid placing the ViVOpay PISCES on or near large metal objects. • Do not position the ViVOpay PISCES near radio transmitters.
ViVOpay PISCES User Guide 5 Installing the ViVOpay PISCES ESS Installing the ViVOpay PISCES This section describes how to install the ViVOpay PISCES. The basic steps are: • Connect to power and POS • Mount if required • Test the installation Connecting the ViVOpay PISCES Accessing the Connectors The ViVOpay PISCES connectors are beneath a cover on the bottom of the reader. To access the connectors 1. Turn over the ViVOpay PISCESso that the connector cover is visible. 2. Open to connector cover.
ViVOpay PISCES User Guide 6 Installing the ViVOpay PISCES ESS 3. Insert the data cable into the HDMI connector directly 4. Close the cover 5. Turn the ViVOpay PISCES keypad side up. 6. Place the stylus in the holder at the side face of the ViVOpay POSCES. 7. Attach the data cable from the ViVOpay PISCES to the appropriate port on the POS.
ViVOpay PISCES User Guide 7 Installing the ViVOpay PISCES ESS 8. Plug in the power supply. The ViVOpay PISCES the left LED illuminates. The ViVOpay PISCES may take up to 30 seconds to finish booting. The ViVOpay PISCES displays the opening set of screens before it displays the Welcome screen. The opening screens include: • ViVOtech screen • Copyright screen • Firmware version screen It should then display Welcome or Please present card or similar wording, depending upon the POS application. If the unit fails to power up, try reseating the power connector (or change to a different power outlet). If the unit still fails to power up, try replacing the power supply. If the unit still fails to power up, and the power supply is definitely good, contact your local support representative. For more troubleshooting information, see “Troubleshooting” on page 9.
ViVOpay PISCES User Guide 8 Installing the ViVOpay PISCES ESS Testing the Installation After you have completed the installation and have checked for PCI 4.1 conformance, run the Onboard Diagnostic program as described in “Onboard Diagnostics” on page 10. Then check that the ViVOpay PISCES and the POS are communicating correctly by performing a sample transaction. The following test assumes that the host POS is already programmed to communicate with the ViVOpay PISCES. Transaction Test The exact wording that appears on the ViVOpay PISCES depends on the POS application. To test a transaction 1. Ring up a transaction on the POS. The ViVOpay PISCES may show Welcome or similar wording. 2. Present a card/fob/phone in close proximity to the reader or swipe a magnetic stripe card. 3. A single beep and LED flash indicates that the card has been validated. The ViVOpay PISCES may display Processing or similar wording while the transaction is being processed. 4. If the POS software requires a PIN entry, you will see Please enter PIN. Use the keypad to enter the PIN. 5. If the POS application requires a signature, you will see Please sign below. Use the stylus to enter your signature on the touch screen. 6. A receipt is printed by the POS with the purchase amount. The ViVOpay PISCES may show Thank You or similar wording for a successful transaction.
9 Chapter 3 Troubleshooting and Maintenance Troubleshooting The ViVOpay PISCES readers are reliable and easy to troubleshoot. The components that may require troubleshooting include the power supply, the reader and the data cable. Symptom Possible Cause Probable Cause and Remedy General Issues Reader does not appear to be powered on—no LEDs lit, no LCD display. • Reader not powered on. • Incorrect power supply used. • Check cable connections. • Verify that power is on and correct voltage and current are present. • Replace the power supply. • Verify that power cable plug is fully inserted. • Replace the power supply. • Replace the reader. Reading Cards/Fobs/Phones LEDs do not light and beeper is not audible when card/fob/phone is presented. • Card/fob/phone not properly presented. • Metal or RF interference. • Wrong Firmware issue (contact your local support representative). • Reader not powered on or incorrect voltage. • Incorrect power supply used. • Unsupported card/fob/phone used. • Present card/fob/phone closer to the reader and ensure it’s parallel to the reader touch screen. • Verify that the card/fob/phone is valid/current. • Test with “ViVOcard Contactless Test Card” part number 241-0015-03. • Try a different card/fob/phone. • Verify that the unit is not near any large metal objects. • Verify that correct firmware is loaded (local support representative only). • Verify that power is on and correct voltage and current are present. • Verify that power cable plug is fully inserted. • Replace the reader. Some cards/fobs/phones read, but not all. • Wrong firmware (contact your local support representative). • Possible bad card/fob/phone. • Unsupported card used. • Verify that correct firmware is loaded on reader (local support representative only). • Check to see if card/fob/phone is damaged. • Try a different card/fob/phone. On power-up, display sticks on firmware version. SAM card isn’t seated properly. Remove power from unit, remove back cover and reseat SAM card. If unsure, contact ViVOtech Support for assistance.
Troubleshooting and Maintenance 10 Symptom Possible Cause Probable Cause and Remedy Communication to POS/ECR No data is received, or data is garbled. • Faulty or incorrect cable connections. • Unsupported card used. • Contactless application is not installed on terminal (for serial connections only). • Magstripe card not swiped correctly. • Magstripe card not level during card swipe. • The POS application is not using the correct communications parameters. • Check that the cable connection is secure and in the correct port on the POS/ECR. • Check that the POS/ECR has the correct software application to accept data from the contactless reader (may need assistance from the POS vendor). • Try a different card/fob/phone or magstripe card if testing the magstripe reader. • If testing with the magstripe card, try turning the card around; make sure that the card is level during the card swipe. • Contact the payment processor for an application upgrade. • Check that the cable is correctly attached to the back of the ViVOpay PISCES • Check the POS application. Onboard Diagnostics Onboard diagnostics (OBD) tests the following components of the ViVOpay PISCES. Is there a smart card test? Test Possible Results LCD Test Pass/Fail TouchScreen Test Pass/Fail Keypad Test Pass/Fail 1234567890<cancel><backspace><enter>* # LEDs Test Pass/Fail virtual leds MSR ICC Keypad backlight Tone Test Pass/Fail Magstripe Test Pass Tracks 1 or 2 or 3/Fail RFID Test Pass Type A or B/Fail ICC Test Pass T = 0 or T = 1/Fail Ethernet Test Pass/Fail SAMs Test Pass SAM1 SAM2 SAM3/Fail Accessing the OBD Tests To enter the onboard diagnostics 1. Power off the ViVOpay PISCES by removing the power supply from the power receptacle. 2. Plug the power supply back into the power receptacle.
Troubleshooting and Maintenance 11 3. After applying power. Please press key "1" and then press press key "#" within 3 sec after LCD display "Welcome". If you input correctly, The ViVOpay AR Diagnostics will appears on the screen and prompt alarm will sound. The menu first page as below: ViVOpay AR Diagnostics 0 Test Results Summary 1 Test Al l 2 LCD 3 Touch Screen 4 Keypad 5 LEDs 6 Tone 7 Magstripe 8 RFID and Antenna 9 ICC O: Next Page X: Exit The menu second page as below: ViVOpay AR Diagnostics 0 Ethernet 1 SAMs <: Prev Page X: Exit
Troubleshooting and Maintenance 12 Maintenance The ViVOpay PISCES contains no user-serviceable parts within its enclosure. Do not open the ViVOpay PISCES enclosure. WARNING: Attempting to open the ViVOpay PISCES enclosure will trigger PCI security measures and it will stop functioning even after reassembly! You can replace the stylus without violating PCI security measures. You can also upgrade the ViVOpay PISCES’s firmware if required. Replacing the Stylus It is important that only the stylus be used for writing on the touch screen. If the stylus is lost or the lanyard broken, you can obtain a replacement from your ViVOpay PISCES distributor To replace the stylus 1. Turn the ViVOpay PISCES upside down and unscrew the screw for the tether wire of stylus. 2. Remove the old stylus with the new one. Then fasten the screw. 3. Turn the ViVOpay PISCES back and place the new stylus in its holder.
Troubleshooting and Maintenance 13 Upgrading the Firmware You can upgrade the firmware of the ViVOpay PISCES if required for your application. You will need the following from your ViVOpay PISCES distributor: • New ViVOpay firmware ViVOpay download utility USB data cable You also need a PC with a USB port. The PC should have the required USB driver HID.DLL file. If not, it is available for download from Microsoft’s website. To upgrade the firmware 1 Copy the firmware image and ViVOpay download utility to the PC you are using for the upgrade. 2 Connect the USB data cable to the ViVOpay PISCES and PC (see “Connecting Power, Stylus, and Data Cables” on page 6). 3 Double click the ViVOpay download utility icon or .exe to start the utility. 4 Power on the ViVOpay PISCES. The bootloader version will appear. 5 According to the image type to click the corresponding bottom. 5.1 Click Download Bootloader to download bootloader. 5.2 Click Download Image to download firmware. 6 When prompted, locate and select the bootloader or firmware image to download and click OK. 7 When the download is complete, disconnect the ViVOpay PISCES from the PC and power. The new bootloader or firmware will be active next time you apply power to the ViVOpay PISCES. 8 Reconnect power.
ViVOpay 8850 User Guide 14 Appendix A Specifications ViVOpay PISCES Specifications For detailed specifications, see the ViVOpay PISCES Technical Specifications. RF Interface Frequency 13.56 MHz Standard ISO 14443 Type A&B, Mifare, ISO 18092 Reading distance MAX 4cm Physical Length 175 mm Width 95 mm maximum Depth 58 mm maximum Weight 0.4Kg Environmental Operating Temp. 0 to 55° C (32 to 131° F) Storage Temp. -25 to 65° C (-13 to 149° F) Relative Humidity 10 to 95% non-condensing Operating Environment Indoor only Power Voltage 5 Vdc regulated, +/- 10% Consumption 6 W maximum Power supply The PISCES shall be powered by an external power source (P/N AC005R) (power-pack AC 85-265)
ViVOpay PISCES User Guide 15 Glossary Electronic Cash Register (ECR) The combination of a traditional cash register and a POS terminal, often PC-based. ExpressPay from American Express American Express contactless payment product that utilizes contactless technology. Firmware Fob Software that is embedded in a hardware device that allows reading and executing the software, but does not allow modification, e.g., writing or deleting data by an end user. Example: Firmware is a computer program in a read-only memory (ROM) integrated circuit chip. A hardware configuration is usually used to represent the software. Example: Firmware is a program embedded in an erasable programmable read-only memory (EPROM) chip, which program may be modified by special external hardware, but not by an application program. A key chain device or other non-standard credit card sized form factor that has an embedded radio frequency (RF) chip. MasterCard PayPass MasterCard's contactless payment product that utilizes contactless technology. NFC NFC Phone PCI 4.1 Near Field Communications. Near Field Communications (NFC) phone. A technology that enables communication between a secure element in a mobile device and a contactless reader to make credit/debit payments. Also see UICC. The Payment Card Industry Security Standards Council (PCI SSC) mission is to enhance payment account data security. PCI 4.1 is a set of standards created by PCI SSC to increase the security of card data. Point of Sale (POS) Refers to terminals used in retail stores with a magnetic stripe reader, keyboard, display and autodialer modem or IP connection, connected to the telephone/internet network and used for on-line credit/debit authorization. Can also be connected to a host computer, which handles all transaction processing including item price look-up, data collection, and credit/debit authorization. Proximity Payments Payment method utilizing contactless technology such as RF, Infrared (IrDA) or Near Field Communications (NFC). Radio Frequency (RF) Any frequency that corresponds to radio signals, including those used by cellular telephones and wireless networks. RF Reader The Point of Sale device that receives the RF transmission from a card, fob or NFC phone. Visa Contactless Visa's contactless payment product that utilizes contactless technology. Symbol Explanations: EMV Contactless Symbol

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