ID TECH VP6300 VP6300 User Manual

ID TECH VP6300

User manual

ViVOpay™VP6300UserManual80154502‐001Rev.A
ViVOpayVP6300UserManual2CopyrightCopyright2017,InternationalTechnologiesandSystemsCorporation.Allrightsreserved.IDTECH10721WalkerStreetCypress,CA90630USAThisdocument,aswellasthehardwareandsoftwareitdescribes,isfurnishedunderlicenseandmayonlybeusedinaccordancewiththetermsofsuchlicense.Thecontentofthispaperisfurnishedforinformationaluse,subjecttochangewithoutnotice,andnottobeconstruedasacommitmentbyIDTECH.IDTECHassumesnoresponsibilityorliabilityforanyerrorsorinaccuraciesthatmayappearinthisdocument.Exceptaspermittedbysuchlicense,nopartofthispublicationmaybereproducedortransmittedbyelectronic,mechanical,recorded,oranyothermethod,ortranslatedintoanotherlanguageorlanguageformwithouttheexpresswrittenconsentofIDTECH.IDTECHisaregisteredtrademarkofInternationalTechnologiesandSystemsCorporation.ViVOpayandValuethroughInnovationaretrademarksofInternationalTechnologiesandSystemsCorporation.Othertrademarksarethepropertyoftherespectiveowner.WarrantyDisclaimer:Theservicesandhardwareareprovided"asis"and"as‐available,"andtheuseoftheseservicesandhardwareareattheuser’sownrisk.IDTECHdoesnotmake,andherebydisclaims,anyandallotherexpressorimpliedwarranties,including,butnotlimitedtowarrantiesofmerchantability,title,fitnessforaparticularpurpose,andanywarrantiesarisingfromanycourseofdealing,usage,ortradepractice.IDTECHdoesnotwarrantthattheservicesorhardwarewillbeuninterrupted,error‐free,orcompletelysecure.
ViVOpayVP6300UserManual3FCCRegulatoryComplianceNoticesClassBEquipmentThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassBdigitaldevicepursuanttoPart15oftheFCCRules.Theselimitsaredesignedtoprovidereasonableprotectionagainstharmfulinterferenceinaresidentialinstallation.Thisequipmentgenerates,uses,andcanradiateradiofrequencyenergyand,ifnotinstalledandusedinaccordancewiththeinstructions,maycauseharmfulinterferencetoradiocommunications.However,thereisnoguaranteethatinterferencewillnotoccurinaparticularinstallation.Thisdevicecomplieswithpart15oftheFCCrules.Operationissubjecttotwoconditions:(1)Thisdevicemaynotcauseharmfulinterference,and(2)thisdevicemustacceptanyinterferencereceived,includinginterferencethatmaycauseundesiredoperation.Ifthisequipmentdoescauseharmfulinterferencetoradioortelevisionreception,whichcanbedeterminedbyturningtheequipmentoffandon,theuserisencouragedtotryandcorrecttheinterferencebyoneormoreofthefollowingmeasures: Reorientorrelocatethereceivingantenna. Increasetheseparationbetweentheequipmentandthereceiver. Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiverisconnected. Consultthedealeroranexperiencedradio/TVtechnicianforhelp. ChangesormodificationstotheViVOpayVP6300notexpresslyapprovedbyIDTECHcouldvoidtheuser'sauthoritytooperatetheViVOpayVP6300.ICComplianceWarningOperationissubjecttotwoconditions:(1)Thisdevicemaynotcauseharmfulinterference,and(2)thisdevicemustacceptanyinterferencereceived,includinginterferencethatmaycauseundesiredoperation.CautionsandWarningsCaution:TheViVOpayVP6300shouldbemounted1‐2feetawayfromotherViVOpayVP6300units.Canbeadjustedbasedonlanesetup.Caution:DangerofExplosionifbatteryisincorrectlyreplaced.Replaceonlywithsameorequivalenttyperecommendedbythemanufacturer.Discardusedbatteriesaccordingtothemanufacturer’sinstructions.Warning:Avoidcloseproximitytoradiotransmitterswhichmayreducetheabilityofthereader.
ViVOpayVP6300UserManual4TableofContents1.Overview...................................................................................................................................................51.1 Features...........................................................................................................................................................71.2 ViVOpayVP6300:Approvals..................................................................................................................81.3 ViVOpayVP6300:Firmware...................................................................................................................81.4 ViVOpayVP6300:Physical/MechanicalCharacteristics...........................................................101.5 ViVOpay6300:DurabilityandReliabilitySpecs..........................................................................111.6 ViVOpayVP6300:ElectricalPowerCharacteristics....................................................................111.7 ViVOpayVP6300:EnvironmentalCharacteristics.......................................................................111.8 ViVOpayVP6300ContactlessSpecifications..................................................................................121.9 ViVOpayVP6300ContactEMVSpecifications...............................................................................121.10 ViVOpayVP6300MSRSpecifications................................................................................................121.11 ViVOpayVP6300Connectivity.............................................................................................................132.VP6300OverallLayout......................................................................................................................143.VP6300Installation............................................................................................................................143.1 CustomWiring............................................................................................................................................153.2 PartsList........................................................................................................................................................163.3 InstallationofReader...............................................................................................................................163.4 ConnectingtoPower................................................................................................................................183.5 UsingtheViVOpayVP6300toMakeaPurchase..........................................................................18PresentingCardsorNFCPhones....................................................................................................................184.InstallationPoints...............................................................................................................................185.RFInterference.....................................................................................................................................196.FirmwareUpgrade..............................................................................................................................20Preparation..............................................................................................................................................................207.Troubleshooting..................................................................................................................................238.CFR15.19‐Labelingrequirements………………………………………………………………………25
ViVOpayVP6300UserManual51. OverviewIDTECH'sViVOpayVP6300isacompact3‐in‐1creditcardreaderdesignedtosupportMSR(magstripe),contactEMV,andcontactlesscardreading(usingNFCand/orRFID.TheViVOpayVP6300isdesignedtodeliverMSR,EMV,andcontactlesspaymentacceptanceinunattendedpaymentscenarios,suchasParking,Fueling,ATM,Ticketing,andPaymentKiosks.Throughtheintegrated,high‐contrastcolordigitaldisplay,customerscanbeguidedtotap,insertorswipetocompletetransactionsusingMasterCardPayPass,VisaVCPS,AmericanExpressExpressPay,Discover.Theunitsupportsallpopulardigitalwallettechnologies,includingApplePay(includingAppleVAS),AndroidPay,GoogleSmartTap,andSamsungPay.TheViVOpayVP6300iscertifiedtothelatestpaymentstandardsofEMV(Level1andLevel2)andPCI(5.x),andcomesinanSREDversionforscenariosrequiringthetamperresistanceandotherrequirementsofSRED.TheViVOpayVP6300TheViVOpayVP6300supportsUSBandserial(RS‐232)hostcommunicationusingthecommandprotocoldefinedintheNEOInterfaceDevelopersGuide.ThiscomprehensiveguidedescribesallofthefirmwarecommandsandotherfeaturesavailableinIDTECH'scontactlesspaymentdevices;itistheauthoritativesourcefortechnicalinformationofinteresttosystemsintegrators.(ContactyourIDTECHrepresentativetoobtainacopyofthisguide,whichisavailableunderNDA.)Note,also,thatafeature‐rich,Windows‐basedUniversalSDKisavailabletoaidinrapiddevelopmentofapplicationsthattalktotheVP6300.
ViVOpayVP6300UserManual6BesuretochecktheDownloadslinkontheIDTECHpublicKnowledgeBaseathttps://atlassian.idtechproducts.com/confluence/display/KB/Knowledge+Base+‐+HomeforthelatestVP6300demos,utilities,SDKupdates,whitepapers,andotherdownloads,allofwhicharefreelyavailablewithoutregistration.VP6300PCI/EMVCertified3‐in‐1ReaderModelNumberDescriptionIDVV‐580801 Unattendedhybridvendingreader(non‐SRED);0SAM;TDES;AMDV+WalletoverlayIDVV‐580821 Unattendedhybridvendingreader(non‐SRED);2SAM;TDES;AMDV+WalletoverlayIDVV‐581801P Unattendedhybridvendingreader;SRED;0SAM;TDES:AMDV+WalletoverlayIDVV‐581821P UnattendedhybridvendingreaderSRED;2SAM;TDES;AMDV+WalletoverlayOptionalAccessoriesModelNumberDescription80139201‐001 EvaluationCable220‐0012‐00 USBCable(goeswiththeEvalcable)220‐2463‐00 RS232Cable(connectswithEvalcable)140‐2035‐00 USAPowerSupply
ViVOpayVP6300UserManual71.1 FeaturesTheViVOpayVP6300supportsthefollowing: Contactless:ISO/IEC14443TypeAandB ISO18092peer‐to‐peercommunication LEDs:o 4greenLEDsatthetopo 1tri‐colorLEDindicatorforMSRo LEDindicatorforContactChipattheBottom RS232&USBconnectivityoptions Programmablebeeperforaudiblecues Tamperdetection(SREDmodelsonly)withautomaticdatazeroization Availablewithorwithout2SAMs Bidirectionalmagneticstripereadingofupto3tracksofdata JIS‐1andJIS‐IIsupport ICCreader(bottom‐facinginsertslot)withlandingcontact ContactandContactlessEMVLevel1and2certified UsesIDTECH'sprovenCommonKernel,forEMVL2compatibility EncryptedMSR,contact,andcontactlessEMVoutput,withDUKPTkeymanagement TR34RemoteKeyInjectionProtocol QuickChipandM/ChipFastcompatibilityforrapidcontactEMV(lessthan2seconds) USBorRS‐232(fordatacommunication) 1yearmanufacturerwarranty
ViVOpayVP6300UserManual81.2 ViVOpayVP6300:Approvals1.3 ViVOpayVP6300:FirmwareFeature SupportFunctionMagneticstripe MeetsISO7810/ISO7811specificationSupportsAAMVAformatSupportsJISI/IIcardformatSupportssingle,dualandtripletracks.Bi‐directionalreadingContactless EMVCoContactlessLevel1/2ISO14443TypeA&B,Mifare,ISO18092(includingP2P)Visa:VCPS2.2orlater(MSDandqVSDC)Item Regulation&ClassCE EN55032/EN55035,Class‐BFCC Part15,Class‐BRoHS 2002/95/ECUL CompliancewithULregulationsREACH CompliancewithREACHregulationsUSBIF CompliancewithUSBIFregulationsEMV ContactL1&L2/ContactlessL1&L2AmericanExpress AmericanExpress®ExpressPay3.1Discover Discover®DPAS1.0Zip3.1.2MasterCard MasterCard®Mchip3.1.1Visa VisaVCPS2.2Interac Interac1.5dCUP qPBOC3.0JCB JCBPCI PCIPTS5.XCertifiedOTHERSApplePayAppleVASAndroidPayGoogleSmartTap2.1
ViVOpayVP6300UserManual9IRWINlistedVisaTransitextensionsMasterCard:M/Chip3.1orlaterAmericanExpress:ExpressPay3.1Discover:DPASlatestversionInterac:Flashversion1.5dPBOC:level1and2MiFare:Classic,UltralightC,DESFire,DESFireEV1JCBLevel2ChinaUnionPay(CUP)SonyFelicaSupport(Japan/Asia)AndroidPaySupportApplePaySupportAppleVASGoogleSmartTap2.1SamsungPayNFCCalypsoelectronicticketingsystemsupportContact EMVCoContactLevel1&2ExternalPINpad PairswithIDTECHSmartPINL100PINpadforEMVL2chipandPINUsesL100asuserinterfacefornon‐payment‐relatedfunctionsPowerManagementLowpowermodes:SleepandStopKeyinjection CompatiblewithFutureXandGeobridgeHSMsforDataKeyInjectionCancommunicatewithHSMviaUSBorRS232portSupportforRSAkeysgenerationandcertificatesloadingSupportforAsymmetricTR‐34RemoteKeyInjectionSecurity PCIPTSSREDCertified(5.xorhigher)SupportsIDTECHEncryptedDataOutputFormat–80000502‐001Supportmultipleencryptionformats: TDES AES RSA‐basedTransArmorSupportsMultipleKeymanagementtechniques:DUKPTMasterSessionKeySecurefirmwareandapplicationdownloadusingPKI
ViVOpayVP6300UserManual10Securecommands(MACorPKI)forconfiguringdevice(RTC,whitelist,resetdevice,etc.)CommandSet ReferencetheNEOInterfaceDevelopersGuide‐800139403‐001HostInterfaces RS232,USB‐HIDFirmware/ApplicationDownloadUsehostinterfacestodownloadfirmware/applicationApplication FuturedevelopmenttosupportspaymentapplicationshostedbytheVP6300tosendpaymentpacketstodifferentgateways/processors/acquirersQSPIFlashforcodestorage andSDRAMformemoryMultiplehosts StoresmultiplesetsofkeysfordifferenthostsLEDs LEDs–GreenNFCCertificationLEDonantenna2diagnosticLED1tri‐colorLEDindicatorforMSRAudio BeepforcontactlesstransactionandotherfunctionsLogs Keeplogsforfirmware/applicationdownload,secureeventsEthernet Canconnecttointernet1.4 ViVOpayVP6300:Physical/MechanicalCharacteristicsItemPhysicalDimensions 108mmx85mmx55mm(LxWxH)StructuralMaterial PCUL94V‐0plasticwithUVstabilizerMounting Four(4)#8‐32brassnutsHousingColor BlackTexture MT11020IntrusionRating IP54ImpactRating IK10LCDdisplay Graphicdisplay,128x64dotsLED 4LEDsforEMVcertification1LEDforMSRindicator
ViVOpayVP6300UserManual111LEDforICCindicator4BlueLEDvendingmachineContactlesslogo Minimumsize13x22.2mmKeypad Twohardkeys1.5 ViVOpay6300:DurabilityandReliabilitySpecsItem SpecificationMagneticHead 1,000,000swipesminimumRail 1,000,000swipesminimumKeypad 1,000,000operationsperkeySmartcardconnector 500,000cyclesminimumperconnectorvendorIfoxidationofcontactisnotconsidered,thelifecanbelonger.MagneticHead 1,000,000swipesminimum1.6 ViVOpayVP6300:ElectricalPowerCharacteristicsItem Specification NotePowerInput:Vin DC+7.5V~+45V NormaloperatinginputrangeDC+6.5V AbsoluteminimuminputvoltageDC+47V AbsolutemaximuminputvoltagePowerConsumption <1A Normaloperatingstatus1.7 ViVOpayVP6300:EnvironmentalCharacteristicsItem Specification NoteOperatingTemperature ‐20°Cto70°C 1.Non‐condensing.2.ProductoperationtemperatureislimitedtotherangeforthereasonoftheconstraintofLCDspecification.StorageTemperature ‐30°Cto85°C 1.Non‐condensing.2.ProductstoragetemperatureislimitedtotherangeforthereasonoftheconstraintofLCDspecification.OperatingHumidity 5%to95% Non‐condensingStorageHumidity 5%to95% Non‐condensing
ViVOpayVP6300UserManual12ESD DeviceUnitContact ±8kV 1.Testcable/connectormustbefullyisolatedwithinsulatingmaterialtopreventESDdischarge.Airdischarge ±12KVMagHead Contact ±4kV Airdischarge ±8KVNote:Cables/connectorsmustbefullyisolatedwithinsulatingmaterialtopreventESDdischarge.1.8 ViVOpayVP6300ContactlessSpecificationsHardwareMTBF 500,000hoursReceiverSubcarrierData ISO14443‐2TypeA:ModifiedManchesterISO14443‐2TypeB:NRZ‐L,BPSKISO18092ISO21481(PCD&NFC)TypicalReadRange 4‐6cm(1.5to2.3inches)ElectricalWorkingCurrentRatedpowerMaximumfieldstrength<500mA(@7.5VDCIN)<3.8W2.6dBuA/mat3m1.9 ViVOpayVP6300ContactEMVSpecificationsItem SpecificationSlotwidth 0.9mmminMediaThickness 0.76mm(tolerance±0.08mm)CardFormats ISO‐7816Contactforce 0.2to0.6NTechnology Frictiontype1.10 ViVOpayVP6300MSRSpecificationsItem Specification NoteHead Standard3Thead Headmaterial Permalloy LeadOut FPCB Slotwidth 1.5mm±0.05 MediaThickness 0.76mm(tolerance±0.08mm)Max0.89mmISO7810ID‐1card
ViVOpayVP6300UserManual13CardFormats ISO‐7811 MediaDensities 75bpi,210bpi MediaCoercivity 250to4200Oersted ReadingDirection Bi‐direction SwipeSpeed 3to50IPS LowAmplitudeReading30%@210bpi,40%@75bpi 1.11 ViVOpayVP6300ConnectivityItem DescriptionFunction SpecificationConnector Type 2rowlocktypeJSTB10B‐PADSS‐ForequivalentNumberofPins 10pinsConnectorPinAssignmentNo Signal Description1 +5VINPowerinput:5VDC2 GND_EARTH ChassisGround3 RS232TX RS232TXsignal4 RS232RX RS232RXsignal5 GND_EARTH ChassisGround6 GND Powerground7 USB_DATA+ USBDATA+signal8 USB_DATA‐ USBDATA‐signal9 VIN Powerinput:7.5~45VDC10 GND Powerground12910
ViVOpayVP6300UserManual142. VP6300OverallLayout3. VP6300InstallationThissectionprovidesinformationneededforinstallingtheViVOpayVP6300onamountingsurface.Thedrilltemplateisasfollows.
ViVOpayVP6300UserManual153.1 CustomWiringIfthereisaneedtofabricatecustomwiringfortheunit,refertothewireconnectionlayoutbelow.
ViVOpayVP6300UserManual163.2 PartsListVerifythatyouhavethefollowinghardwarefortheinstallationoftheViVOpayVP6300: ViVOpayVP6300P/NSPTP2‐988‐33‐2C‐0CorSPTP2‐988‐33‐2CD‐0C. (Optional)ViVOpayVP6300NFCAntennaP/NID‐80152002‐001orID‐80152002‐002.Youwillneedthisitem,anditscable(P/N80136204‐001),ifyouwillbeusingVP6300'scontactless(NFC)capabilities. USBcableP/N80152210‐001,orRS‐232cableP/N80152211‐001. PowersupplyP/N140‐2035‐00.3.3 InstallationofReaderRefertotheVP6300drawingshownfurtherabove(OverallLayout).Verifythatpowercordscanphysicallyreachtheunit.Thenproceedto: Locate,mark,anddrill0.20‐in.holesforthemainmountingpointsoftheunit,spaced67mmapartlengthwise(oncenter),andspaced55mmapart(oncenter)alongtheshorteraxis.Usea#12drill.
ViVOpayVP6300UserManual17 Securetheunittotheenclosurewithboltsorscrewsofappropriatedepth.Ensurethatthegasketiscompressedtoadegreenecessarytoprotectagainstunnecessarymoistureingress.
ViVOpayVP6300UserManual18 3.4 ConnectingtoPowerTheVP6300canbepoweredthroughtheRS‐232communicationscableortheUSBY‐connector.Connectthe+7.5to45VDCpowersupply(P/N140‐2035‐00)tothebarrelreceptacleontheRS‐232cable,orthebarrelpartoftheY‐cableforUSB,byslidingthepowersupplybarrelintothereceivingrecess.PlugtheunitintoanACoutletandverifythattheVP6300lightsup.3.5 UsingtheViVOpayVP6300toMakeaPurchasePresentingCardsorNFCPhonesTheViVOpayVP6300allowsforcredit/debitcardpurchasesusingContactlesstechnology.Presentthecard/phoneincloseproximitytothefrontportionofthemodule.Presentthecard/phonesothatmaximumsurfaceareaisparalleltotheantennaarea.TheunitshouldbeepandallfourgreenLEDsshouldilluminatebrieflytoindicateasuccessfultest.Thisteststheantenna'sabilitytoreadtheContactlesstestcard.Ifunsuccessful,therewillbenoreactionfromthereader.IfyoucanconnecttheVP6300toatabletorlaptopandruntheUniversalSDKDemoprogram("UDemo"),youcanissueaCTLS(contactless)StartTransactioncommandandseeresultscomebackinthelogpaneofthedemoUI.4. InstallationPoints TheVP6300isdesignedtobemountedonametalsurfaceandinreasonablycloseproximitytoanyinternalmotorsandelectricaldevicesthatmaybeoperatinginsidethehostmachine.However,theunit(likeallNFC/RFIDdevices)issusceptibletoRFandelectromagneticinterference.Itisimportantthattheunitnotbemountednear(within3or4feet)largeelectricmotors,computerUPSsystems,microwavetransmitters,anti‐theftdevices,radiotransmitters,routers,andsoon. CloseproximityoflargemetalobjectstotheRF‐emittingendoftheNFCantennacangreatlyreducetherangeoftheantenna. Tieallcablesneatlywithnyloncable‐tiesandroutethemsothattheyareinaccessibleandinvisibletocustomers.Labelthecableendsas"host,""ViVOpay"and"power,"tosimplifyconnectiontestingorcomponentreplacement,particularlywhenuntrainedindividualsmightbeinvolved. Testtheinstallationusingatestcardtoperformanend‐to‐endtransaction.Thefrontbezel'slightsshouldilluminate.Evenifthetransactionisdeclined(asitshouldbewithatestcard),itwillproveconnectivityallthewaythroughthesystem.Ifpossible,thestoremanagerorsomeotherresponsiblepartyshouldtesteachVP6300onaregularbasis(perhapsatthestartof
ViVOpayVP6300UserManual19eachdayoratleastonceperweek)withatestcard,toensureproperoperationandcorrectfunctionality.Iftheunitisrebootedonaregularbasis(suchaseverynight)itisimportanttotestthecontactlessreaderportionassoonaspossiblethereafter,toensurecontinuedcommunication.5. RFInterferenceQ.WhydoIneedtoknowaboutRFinterference?A.Contactlesspaymentdevicesuseradiofrequencytechnologytosendcarddatatoacontactlessterminalreader.Q.HowcanRFinterferenceaffectcontactlesspayment?A.Radiofrequencyinterferencecancausedataerrors.IfRFinterferenceispresent,contactlesspaymentdevicesmayoperateintermittentlyorinconsistently.Q.WheredoesRFinterferencecomefrom?A.Radiofrequencyinterference(RFI)canoriginatefromawidenumberofsourcesatthepoint‐of‐sale(POS).SomeexamplesofsourcesofRFenergyandRFinterferenceinclude:AM/FMradioandTVtransmitters2‐wayradios,pagersMobiletelephonesPowerlines,transformersLargeelectricmotorsMedicalequipmentMicrowavesElectromechanicalswitchesWirelessRoutersQ.WhatshouldIdoifIsuspectRFinterferenceexistsinmyenvironment?A.BeginbyinspectingyourenvironmentforpossiblesourcesofRFinterference.Q.DoequipmentmanufacturerstesttheirdevicesforRFinterference?A.Yes.ElectronicequipmentistestedforRFIsensitivitybythemanufacturers.Thesetestsareperformedinacontrolledlaboratoryenvironmentandwilloftennotreplicatethetypesofsituationsthatwouldbeencounteredinyourownpoint‐of‐sale(POS)environment.Q.WhatRFlevelswillimpactRFoperations?A.FactorsthatcancauseRFinterferencevarycase‐by‐case.TherearenosetrulesdefiningasingleRFlevelthatwillcauseRFI.RFIdependsonthesensitivityoftheequipmentunderconsideration,orhowlowaninterpretingsignalcanbeinthepresenceoftheequipmentandcauseproblems.Equipmentcanbeparticularlysensitivetoverylowsignallevelsofonefrequencyandyetbequiteimmunetohighsignallevelsofanotherfrequency‐‐sofrequencyisanimportantfactor.Someelectronicsystemcomponentsareinternallyshieldedandhaveaveryhighimmunitytointerference;butgenerally,mostequipmenthasnotbeensoengineered.
ViVOpayVP6300UserManual206. FirmwareUpgradeTheVP6300canhaveitsfirmwareupgradedinthefieldusingeitherserialorUSBinterfaces.PreparationToupdatethenewfirmwareyouwillneed:• PCwithavailableserialorUSBport• VP6300withaserialdatacableoraUSBcableattached• Firmwarefiles(includingBootLoaderfiles)forthedesiredfirmware• Software(forthePC)thatwilluploadthefirmwarefilestotheVP63006.2 UploadingFirmwareforRS232orUSB1. Movefirmwarefiles(*.fm)andbootloader.exefilesintointothesamefolder.2. Check and confirm device is correctly connected to the power source and RS‐232/USBconnection.3. IfRS232istheinterfacechoice,thenpleasecloseallsoftwarethatisusingRS‐232communication.4. Run the bootloader utility, choosing communication type and parameters according to theconnectioninterface. Forserialinterface,choose“COM”andBaudRateof19200(default). ForUSBinterface,choose“HID”andverifyVIDdisplaying0ACD.5. Click the “Load” button ‐ the firmware will be loaded into the device. When “Firmwaresuccessfully downloaded” appears on the utility, then the firmware has been successfullyinstalled.TheUtilitymaybeclosedatthattime.SerialInterface:
ViVOpayVP6300UserManual21
ViVOpayVP6300UserManual22USBinterface:
ViVOpayVP6300UserManual237. TroubleshootingTheViVOpayVP6300readerisdesignedtobereliableandeasytotroubleshoot.Thecomponentsthatmayrequiretroubleshootingincludethepowermodule(ifapplicable),thereader,andtheserialcable.Symptom PossibleCause RemedyGeneralIssuesReaderdoesnotappeartobepoweredon(noLEDsarelit). Readernotpoweredonorincorrectvoltage. Improperuseofinternalpowersupplyprovidedbythekiosk. Checkcableconnections. Verifythatpowerisonandcorrectvoltageandcurrentarepresent. Makesurethatthecorrectpinsareutilized. Makesurethatthepowerprovidediswithinthespecifiedrangeofthereader. Makesurethatthecorrectpolarityisobserved. Formoreinformation,refertotheInputVoltageundertheElectricalspecificationsection.
ViVOpayVP6300UserManual24Symptom PossibleCause Remedy Replacethedevicewithaknown‐gooddevicetoverifythatthepowersupplyandwiringintheinstallationaresound.ReadingCards/PhonesLEDsdonotlightandbeeperisnotaudiblewhencard/fobpresented. Card/fob/phonenotproperlypresented. RFinterference. Unsupportedcardused. Wrongfirmware(contactyourlocalsupportrepresentative). Presentcard/fob/phoneclosertotheantenna,andensureitisparalleltothefaceofthereader. Verifythatthecard/fob/phoneisvalid/current. Verifythatmetalisnotinterferingwiththeantenna. Testwith“ViVOcardContactlessTestCard”partnumber241‐0015‐03RevA. Tryadifferentcard/fob. Checktoseeifcard/fobisdamaged. Verifythatcorrectfirmwareisloadedonreader(localsupportrepresentativeonly). Powercableplugisfullyinserted. Replacetheunit.
ViVOpayVP6300UserManual25Somecards/fobsread,butnotall. Possiblebadcard/fob. Unsupportedcardused. Wrongfirmware(contactyourlocalsupportrepresentative). Checktoseeifcard/fobisdamaged. Verifythatcorrectfirmwareisloadedonreader(localsupportrepresentativeonly). Cardreadersmustcontainthelatestversionsofcard‐brandpubliccertificates(CAPKs).IfaCAPKisoutofdate,oneparticularkindofcardmaynolongerbeusable.UpdatetheCAPK.CommunicationtoKioskNodataisreceived,ordataisgarbled. Faultyorincorrectcableconnections. Checkthatthecableconnectionissecureandinthecorrectportontheunit.LoadFirmwareFirmwareloadingsoftwareindicates“openRS‐232failed”DeviceisnotwellconnectedtoPC.Orothersoftwareisusingtheserialinterface. Checkthecableconnection Closeothersoftwarewhichmightbeusingthesameserialinterface.Firmwareloadingsoftwareindicates“Loadfirmwarefailed."DeviceisnotwellconnectedtoPCs. Checkthecableconnections.Firmwareloadingsoftwareindicates“SendCommandfailed.”Bootloaderfirmwareindeviceisdestroyed. Contactyoursupportrepresentativetoreloadmanufacture'sfirmware.Ifyouareunabletoresolvetheproblem,pleasecontactsupport@idtechproducts.com(sendingane‐mailtothisaddresswillautomaticallyopenasupportticket).8. CFR15.19‐Labelingrequirements15.19StatementThisdevicecomplieswithPart15oftheFCCRules.Operationissubjecttothefollowingtwoconditions:1)thisdevicemaynotcauseharmfulinterferenceand2)thisdevicemustacceptanyinterferencereceived,includinginterferencethatmaycauseundesiredoperationofthedevice.

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