ID TECH VP6300 VP6300 User Manual

ID TECH VP6300

User manual

ViVOpay™VP6300
UserManual
80154502‐001Rev.A
ViVOpayVP6300UserManual
2
Copyright
Copyright2017,InternationalTechnologiesandSystemsCorporation.Allrightsreserved.
IDTECH
10721WalkerStreet
Cypress,CA90630
USA
Thisdocument,aswellasthehardwareandsoftwareitdescribes,isfurnishedunderlicense
andmayonlybeusedinaccordancewiththetermsofsuchlicense.Thecontentofthispaper
isfurnishedforinformationaluse,subjecttochangewithoutnotice,andnottobeconstrued
asacommitmentbyIDTECH.IDTECHassumesnoresponsibilityorliabilityforanyerrorsor
inaccuraciesthatmayappearinthisdocument.
Exceptaspermittedbysuchlicense,nopartofthispublicationmaybereproducedor
transmittedbyelectronic,mechanical,recorded,oranyothermethod,ortranslatedinto
anotherlanguageorlanguageformwithouttheexpresswrittenconsentofIDTECH.ID
TECHisaregisteredtrademarkofInternationalTechnologiesandSystemsCorporation.
ViVOpayandValuethroughInnovationaretrademarksofInternationalTechnologiesand
SystemsCorporation.Othertrademarksarethepropertyoftherespectiveowner.
WarrantyDisclaimer:Theservicesandhardwareareprovided"asis"and"as‐available,"and
theuseoftheseservicesandhardwareareattheuser’sownrisk.IDTECHdoesnotmake,and
herebydisclaims,anyandallotherexpressorimpliedwarranties,including,butnotlimitedto
warrantiesofmerchantability,title,fitnessforaparticularpurpose,andanywarrantiesarising
fromanycourseofdealing,usage,ortradepractice.IDTECHdoesnotwarrantthatthe
servicesorhardwarewillbeuninterrupted,error‐free,orcompletelysecure.
ViVOpayVP6300UserManual
3
FCCRegulatoryCompliance
NoticesClassBEquipment
ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassBdigitaldevice
pursuanttoPart15oftheFCCRules.Theselimitsaredesignedtoprovidereasonableprotection
againstharmfulinterferenceinaresidentialinstallation.Thisequipmentgenerates,uses,andcan
radiateradiofrequencyenergyand,ifnotinstalledandusedinaccordancewiththeinstructions,
maycauseharmfulinterferencetoradiocommunications.However,thereisnoguaranteethat
interferencewillnotoccurinaparticularinstallation.Thisdevicecomplieswithpart15oftheFCC
rules.Operationissubjecttotwoconditions:(1)Thisdevicemaynotcauseharmfulinterference,
and(2)thisdevicemustacceptanyinterferencereceived,includinginterferencethatmaycause
undesiredoperation.
Ifthisequipmentdoescauseharmfulinterferencetoradioortelevisionreception,whichcanbe
determinedbyturningtheequipmentoffandon,theuserisencouragedtotryandcorrectthe
interferencebyoneormoreofthefollowingmeasures:
Reorientorrelocatethereceivingantenna.
Increasetheseparationbetweentheequipmentandthereceiver.
Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiveris
connected.
Consultthedealeroranexperiencedradio/TVtechnicianforhelp.
ChangesormodificationstotheViVOpayVP6300notexpresslyapprovedbyIDTECHcould
voidtheuser'sauthoritytooperatetheViVOpayVP6300.
ICComplianceWarning
Operationissubjecttotwoconditions:(1)Thisdevicemaynotcauseharmfulinterference,and
(2)thisdevicemustacceptanyinterferencereceived,includinginterferencethatmaycause
undesiredoperation.
CautionsandWarnings
Caution:TheViVOpayVP6300shouldbemounted1‐2feetawayfromother
ViVOpayVP6300units.Canbeadjustedbasedonlanesetup.
Caution:DangerofExplosionifbatteryisincorrectlyreplaced.Replaceonlywith
sameorequivalenttyperecommendedbythemanufacturer.Discardused
batteriesaccordingtothemanufacturer’sinstructions.
Warning:Avoidcloseproximitytoradiotransmitterswhichmayreducetheability
ofthereader.
ViVOpayVP6300UserManual
4
TableofContents
1.Overview...................................................................................................................................................5
1.1 Features...........................................................................................................................................................7
1.2 ViVOpayVP6300:Approvals..................................................................................................................8
1.3 ViVOpayVP6300:Firmware...................................................................................................................8
1.4 ViVOpayVP6300:Physical/MechanicalCharacteristics...........................................................10
1.5 ViVOpay6300:DurabilityandReliabilitySpecs..........................................................................11
1.6 ViVOpayVP6300:ElectricalPowerCharacteristics....................................................................11
1.7 ViVOpayVP6300:EnvironmentalCharacteristics.......................................................................11
1.8 ViVOpayVP6300ContactlessSpecifications..................................................................................12
1.9 ViVOpayVP6300ContactEMVSpecifications...............................................................................12
1.10 ViVOpayVP6300MSRSpecifications................................................................................................12
1.11 ViVOpayVP6300Connectivity.............................................................................................................13
2.VP6300OverallLayout......................................................................................................................14
3.VP6300Installation............................................................................................................................14
3.1 CustomWiring............................................................................................................................................15
3.2 PartsList........................................................................................................................................................16
3.3 InstallationofReader...............................................................................................................................16
3.4 ConnectingtoPower................................................................................................................................18
3.5 UsingtheViVOpayVP6300toMakeaPurchase..........................................................................18
PresentingCardsorNFCPhones....................................................................................................................18
4.InstallationPoints...............................................................................................................................18
5.RFInterference.....................................................................................................................................19
6.FirmwareUpgrade..............................................................................................................................20
Preparation..............................................................................................................................................................20
7.Troubleshooting..................................................................................................................................23
8.CFR15.19‐Labelingrequirements………………………………………………………………………25
ViVOpayVP6300UserManual
5
1. Overview
IDTECH'sViVOpayVP6300isacompact3‐in‐1creditcardreaderdesignedtosupportMSR
(magstripe),contactEMV,andcontactlesscardreading(usingNFCand/orRFID.
TheViVOpayVP6300isdesignedtodeliverMSR,EMV,andcontactlesspaymentacceptancein
unattendedpaymentscenarios,suchasParking,Fueling,ATM,Ticketing,andPaymentKiosks.
Throughtheintegrated,high‐contrastcolordigitaldisplay,customerscanbeguidedtotap,insert
orswipetocompletetransactionsusingMasterCardPayPass,VisaVCPS,AmericanExpress
ExpressPay,Discover.Theunitsupportsallpopulardigitalwallettechnologies,includingApple
Pay(includingAppleVAS),AndroidPay,GoogleSmartTap,andSamsungPay.
TheViVOpayVP6300iscertifiedtothelatestpaymentstandardsofEMV(Level1andLevel2)
andPCI(5.x),andcomesinanSREDversionforscenariosrequiringthetamperresistanceand
otherrequirementsofSRED.
TheViVOpayVP6300
TheViVOpayVP6300supportsUSBandserial(RS‐232)hostcommunicationusingthecommand
protocoldefinedintheNEOInterfaceDevelopersGuide.Thiscomprehensiveguidedescribesall
ofthefirmwarecommandsandotherfeaturesavailableinIDTECH'scontactlesspaymentdevices;
itistheauthoritativesourcefortechnicalinformationofinteresttosystemsintegrators.(Contact
yourIDTECHrepresentativetoobtainacopyofthisguide,whichisavailableunderNDA.)Note,
also,thatafeature‐rich,Windows‐basedUniversalSDKisavailabletoaidinrapiddevelopmentof
applicationsthattalktotheVP6300.
ViVOpayVP6300UserManual
6
BesuretochecktheDownloadslinkontheIDTECHpublicKnowledgeBaseat
https://atlassian.idtechproducts.com/confluence/display/KB/Knowledge+Base+‐+Homeforthe
latestVP6300demos,utilities,SDKupdates,whitepapers,andotherdownloads,allofwhichare
freelyavailablewithoutregistration.
VP6300PCI/EMVCertified3‐in‐1Reader
ModelNumberDescription
IDVV‐580801 Unattendedhybridvendingreader(non‐SRED);
0SAM;TDES;AMDV+Walletoverlay
IDVV‐580821 Unattendedhybridvendingreader(non‐SRED);
2SAM;TDES;AMDV+Walletoverlay
IDVV‐581801P Unattendedhybridvendingreader;SRED;0
SAM;TDES:AMDV+Walletoverlay
IDVV‐581821P UnattendedhybridvendingreaderSRED;2
SAM;TDES;AMDV+Walletoverlay
OptionalAccessories
ModelNumberDescription
80139201‐001 EvaluationCable
220‐0012‐00 USBCable(goeswiththeEvalcable)
220‐2463‐00 RS232Cable(connectswithEvalcable)
140‐2035‐00 USAPowerSupply
ViVOpayVP6300UserManual
7
1.1 Features
TheViVOpayVP6300supportsthefollowing:
Contactless:ISO/IEC14443TypeAandB
ISO18092peer‐to‐peercommunication
LEDs:
o 4greenLEDsatthetop
o 1tri‐colorLEDindicatorforMSR
o LEDindicatorforContactChipattheBottom
RS232&USBconnectivityoptions
Programmablebeeperforaudiblecues
Tamperdetection(SREDmodelsonly)withautomaticdatazeroization
Availablewithorwithout2SAMs
Bidirectionalmagneticstripereadingofupto3tracksofdata
JIS‐1andJIS‐IIsupport
ICCreader(bottom‐facinginsertslot)withlandingcontact
ContactandContactlessEMVLevel1and2certified
UsesIDTECH'sprovenCommonKernel,forEMVL2compatibility
EncryptedMSR,contact,andcontactlessEMVoutput,withDUKPTkeymanagement
TR34RemoteKeyInjectionProtocol
QuickChipandM/ChipFastcompatibilityforrapidcontactEMV(lessthan2seconds)
USBorRS‐232(fordatacommunication)
1yearmanufacturerwarranty
ViVOpayVP6300UserManual
8
1.2 ViVOpayVP6300:Approvals
1.3 ViVOpayVP6300:Firmware
Feature SupportFunction
Magneticstripe MeetsISO7810/ISO7811specification
SupportsAAMVAformat
SupportsJISI/IIcardformat
Supportssingle,dualandtripletracks.
Bi‐directionalreading
Contactless EMVCoContactlessLevel1/2
ISO14443TypeA&B,Mifare,ISO18092(includingP2P)
Visa:VCPS2.2orlater(MSDandqVSDC)
Item Regulation&Class
CE EN55032/EN55035,Class‐B
FCC Part15,Class‐B
RoHS 2002/95/EC
UL CompliancewithULregulations
REACH CompliancewithREACHregulations
USBIF CompliancewithUSBIFregulations
EMV ContactL1&L2/ContactlessL1&L2
AmericanExpress AmericanExpress®ExpressPay3.1
Discover Discover®DPAS1.0Zip3.1.2
MasterCard MasterCard®Mchip3.1.1
Visa VisaVCPS2.2
Interac Interac1.5d
CUP qPBOC3.0
JCB JCB
PCI PCIPTS5.XCertified
OTHERS
ApplePay
AppleVAS
AndroidPay
GoogleSmartTap2.1
ViVOpayVP6300UserManual
9
IRWINlisted
VisaTransitextensions
MasterCard:M/Chip3.1orlater
AmericanExpress:ExpressPay3.1
Discover:DPASlatestversion
Interac:Flashversion1.5d
PBOC:level1and2
MiFare:Classic,UltralightC,DESFire,DESFireEV1
JCBLevel2
ChinaUnionPay(CUP)
SonyFelicaSupport(Japan/Asia)
AndroidPaySupport
ApplePaySupport
AppleVAS
GoogleSmartTap2.1
SamsungPayNFC
Calypsoelectronicticketingsystemsupport
Contact EMVCoContactLevel1&2
ExternalPINpad PairswithIDTECHSmartPINL100PINpadforEMVL2chipand
PIN
UsesL100asuserinterfacefornon‐payment‐relatedfunctions
PowerManagementLowpowermodes:SleepandStop
Keyinjection CompatiblewithFutureXandGeobridgeHSMsforDataKey
Injection
CancommunicatewithHSMviaUSBorRS232port
SupportforRSAkeysgenerationandcertificatesloading
SupportforAsymmetricTR‐34RemoteKeyInjection
Security PCIPTSSREDCertified(5.xorhigher)
SupportsIDTECHEncryptedDataOutputFormat–80000502‐001
Supportmultipleencryptionformats:
TDES
AES
RSA‐basedTransArmor
SupportsMultipleKeymanagementtechniques:
DUKPT
MasterSessionKey
SecurefirmwareandapplicationdownloadusingPKI
ViVOpayVP6300UserManual
10
Securecommands(MACorPKI)forconfiguringdevice(RTC,
whitelist,resetdevice,etc.)
CommandSet ReferencetheNEOInterfaceDevelopersGuide‐800139403‐001
HostInterfaces RS232,USB‐HID
Firmware/Application
Download
Usehostinterfacestodownloadfirmware/application
Application Futuredevelopmenttosupportspaymentapplicationshostedby
theVP6300tosendpaymentpacketstodifferent
gateways/processors/acquirers
QSPIFlashforcodestorage andSDRAMformemory
Multiplehosts Storesmultiplesetsofkeysfordifferenthosts
LEDs LEDs–GreenNFCCertificationLEDonantenna
2diagnosticLED
1tri‐colorLEDindicatorforMSR
Audio Beepforcontactlesstransactionandotherfunctions
Logs Keeplogsforfirmware/applicationdownload,secureevents
Ethernet Canconnecttointernet
1.4 ViVOpayVP6300:Physical/MechanicalCharacteristics
Item
PhysicalDimensions 108mmx85mmx55mm(LxWxH)
StructuralMaterial PCUL94V‐0plastic
withUVstabilizer
Mounting Four(4)#8‐32brassnuts
HousingColor Black
Texture MT11020
IntrusionRating IP54
ImpactRating IK10
LCDdisplay Graphicdisplay,128x64dots
LED 4LEDsforEMVcertification
1LEDforMSRindicator
ViVOpayVP6300UserManual
11
1LEDforICCindicator
4BlueLEDvendingmachine
Contactlesslogo Minimumsize13x22.2mm
Keypad Twohardkeys
1.5 ViVOpay6300:DurabilityandReliabilitySpecs
Item Specification
MagneticHead 1,000,000swipesminimum
Rail 1,000,000swipesminimum
Keypad 1,000,000operationsperkey
Smartcardconnector 500,000cyclesminimumperconnectorvendor
Ifoxidationofcontactisnotconsidered,thelifecan
belonger.
MagneticHead 1,000,000swipesminimum
1.6 ViVOpayVP6300:ElectricalPowerCharacteristics
Item Specification Note
PowerInput:Vin DC+7.5V~+45V Normaloperatinginputrange
DC+6.5V Absoluteminimuminput
voltage
DC+47V Absolutemaximuminput
voltage
PowerConsumption <1A Normaloperatingstatus
1.7 ViVOpayVP6300:EnvironmentalCharacteristics
Item Specification Note
OperatingTemperature ‐20°Cto70°C 1.Non‐condensing.
2.Productoperationtemperatureis
limitedtotherangeforthereasonof
theconstraintofLCDspecification.
StorageTemperature ‐30°Cto85°C 1.Non‐condensing.
2.Productstoragetemperatureis
limitedtotherangeforthereasonof
theconstraintofLCDspecification.
OperatingHumidity 5%to95% Non‐condensing
StorageHumidity 5%to95% Non‐condensing
ViVOpayVP6300UserManual
12
ESD Device
Unit
Contact ±8kV 1.Testcable/connectormustbefully
isolatedwithinsulatingmaterialto
preventESDdischarge.
Airdischarge ±12KV
MagHead Contact ±4kV
Airdischarge ±8KV
Note:Cables/connectorsmustbefullyisolatedwithinsulatingmaterialtopreventESDdischarge.
1.8 ViVOpayVP6300ContactlessSpecifications
Hardware
MTBF 500,000hours
ReceiverSubcarrierData ISO14443‐2TypeA:ModifiedManchester
ISO14443‐2TypeB:NRZ‐L,BPSK
ISO18092
ISO21481(PCD&NFC)
TypicalReadRange 4‐6cm(1.5to2.3inches)
Electrical
WorkingCurrent
Ratedpower

Maximumfieldstrength
<500mA(@7.5VDCIN)
<3.8W
2.6dBuA/mat3m
1.9 ViVOpayVP6300ContactEMVSpecifications
Item Specification
Slotwidth 0.9mmmin
MediaThickness 0.76mm(tolerance±0.08mm)
CardFormats ISO‐7816
Contactforce 0.2to0.6N
Technology Frictiontype
1.10 ViVOpayVP6300MSRSpecifications
Item Specification Note
Head Standard3Thead
Headmaterial Permalloy
LeadOut FPCB
Slotwidth 1.5mm±0.05
MediaThickness 0.76mm(tolerance±0.08mm)
Max0.89mm
ISO7810ID‐1card
ViVOpayVP6300UserManual
13
CardFormats ISO‐7811
MediaDensities 75bpi,210bpi
MediaCoercivity 250to4200Oersted
ReadingDirection Bi‐direction
SwipeSpeed 3to50IPS
LowAmplitude
Reading
30%@210bpi,40%@75bpi 
1.11 ViVOpayVP6300Connectivity
Item Description
Function Specification
Connector Type 2rowlocktype
JSTB10B‐PADSS‐Forequivalent
NumberofPins 10pins
Connector
Pin
Assignment
No Signal Description
1 +5VINPowerinput:5VDC
2 GND_EARTH ChassisGround
3 RS232TX RS232TXsignal
4 RS232RX RS232RXsignal
5 GND_EARTH ChassisGround
6 GND Powerground
7 USB_DATA+ USBDATA+signal
8 USB_DATA‐ USBDATA‐signal
9 VIN Powerinput:7.5~45VDC
10 GND Powerground
12
9
10
ViVOpayVP6300UserManual
14
2. VP6300OverallLayout
3. VP6300Installation
ThissectionprovidesinformationneededforinstallingtheViVOpayVP6300onamounting
surface.
Thedrilltemplateisasfollows.
ViVOpayVP6300UserManual
15
3.1 CustomWiring
Ifthereisaneedtofabricatecustomwiringfortheunit,refertothewireconnectionlayout
below.
ViVOpayVP6300UserManual
16
3.2 PartsList
VerifythatyouhavethefollowinghardwarefortheinstallationoftheViVOpayVP6300:
ViVOpayVP6300P/NSPTP2‐988‐33‐2C‐0CorSPTP2‐988‐33‐2CD‐0C.
(Optional)ViVOpayVP6300NFCAntennaP/NID‐80152002‐001orID‐80152002‐002.Youwill
needthisitem,anditscable(P/N80136204‐001),ifyouwillbeusingVP6300'scontactless
(NFC)capabilities.
USBcableP/N80152210‐001,orRS‐232cableP/N80152211‐001.
PowersupplyP/N140‐2035‐00.
3.3 InstallationofReader
RefertotheVP6300drawingshownfurtherabove(OverallLayout).Verifythatpowercordscan
physicallyreachtheunit.Thenproceedto:
Locate,mark,anddrill0.20‐in.holesforthemainmountingpointsoftheunit,spaced67mm
apartlengthwise(oncenter),andspaced55mmapart(oncenter)alongtheshorteraxis.Use
a#12drill.
ViVOpayVP6300UserManual
17
Securetheunittotheenclosurewithboltsorscrewsofappropriatedepth.Ensurethatthe
gasketiscompressedtoadegreenecessarytoprotectagainstunnecessarymoistureingress.
ViVOpayVP6300UserManual
18
3.4 ConnectingtoPower
TheVP6300canbepoweredthroughtheRS‐232communicationscableortheUSBY‐connector.
Connectthe+7.5to45VDCpowersupply(P/N140‐2035‐00)tothebarrelreceptacleontheRS‐232
cable,orthebarrelpartoftheY‐cableforUSB,byslidingthepowersupplybarrelintothereceiving
recess.
PlugtheunitintoanACoutletandverifythattheVP6300lightsup.
3.5 UsingtheViVOpayVP6300toMakeaPurchase
PresentingCardsorNFCPhones
TheViVOpayVP6300allowsforcredit/debitcardpurchasesusingContactlesstechnology.
Presentthecard/phoneincloseproximitytothefrontportionofthemodule.Presentthe
card/phonesothatmaximumsurfaceareaisparalleltotheantennaarea.Theunitshouldbeep
andallfourgreenLEDsshouldilluminatebrieflytoindicateasuccessfultest.
Thisteststheantenna'sabilitytoreadtheContactlesstestcard.Ifunsuccessful,therewillbeno
reactionfromthereader.IfyoucanconnecttheVP6300toatabletorlaptopandrunthe
UniversalSDKDemoprogram("UDemo"),youcanissueaCTLS(contactless)StartTransaction
commandandseeresultscomebackinthelogpaneofthedemoUI.
4. InstallationPoints
TheVP6300isdesignedtobemountedonametalsurfaceandinreasonablycloseproximity
toanyinternalmotorsandelectricaldevicesthatmaybeoperatinginsidethehostmachine.
However,theunit(likeallNFC/RFIDdevices)issusceptibletoRFandelectromagnetic
interference.Itisimportantthattheunitnotbemountednear(within3or4feet)large
electricmotors,computerUPSsystems,microwavetransmitters,anti‐theftdevices,radio
transmitters,routers,andsoon.
CloseproximityoflargemetalobjectstotheRF‐emittingendoftheNFCantennacangreatly
reducetherangeoftheantenna.
Tieallcablesneatlywithnyloncable‐tiesandroutethemsothattheyareinaccessibleand
invisibletocustomers.Labelthecableendsas"host,""ViVOpay"and"power,"tosimplify
connectiontestingorcomponentreplacement,particularlywhenuntrainedindividualsmight
beinvolved.
Testtheinstallationusingatestcardtoperformanend‐to‐endtransaction.Thefrontbezel's
lightsshouldilluminate.Evenifthetransactionisdeclined(asitshouldbewithatestcard),it
willproveconnectivityallthewaythroughthesystem.Ifpossible,thestoremanagerorsome
otherresponsiblepartyshouldtesteachVP6300onaregularbasis(perhapsatthestartof
ViVOpayVP6300UserManual
19
eachdayoratleastonceperweek)withatestcard,toensureproperoperationandcorrect
functionality.Iftheunitisrebootedonaregularbasis(suchaseverynight)itisimportantto
testthecontactlessreaderportionassoonaspossiblethereafter,toensurecontinued
communication.
5. RFInterference
Q.WhydoIneedtoknowaboutRFinterference?
A.Contactlesspaymentdevicesuseradiofrequencytechnologytosendcarddatatoa
contactlessterminalreader.
Q.HowcanRFinterferenceaffectcontactlesspayment?
A.Radiofrequencyinterferencecancausedataerrors.IfRFinterferenceispresent,
contactlesspaymentdevicesmayoperateintermittentlyorinconsistently.
Q.WheredoesRFinterferencecomefrom?
A.Radiofrequencyinterference(RFI)canoriginatefromawidenumberofsourcesatthe
point‐of‐sale(POS).SomeexamplesofsourcesofRFenergyandRFinterferenceinclude:
AM/FMradioandTVtransmitters
2‐wayradios,pagers
Mobiletelephones
Powerlines,transformers
Largeelectricmotors
Medicalequipment
Microwaves
Electromechanicalswitches
WirelessRouters
Q.WhatshouldIdoifIsuspectRFinterferenceexistsinmyenvironment?
A.BeginbyinspectingyourenvironmentforpossiblesourcesofRFinterference.
Q.DoequipmentmanufacturerstesttheirdevicesforRFinterference?
A.Yes.ElectronicequipmentistestedforRFIsensitivitybythemanufacturers.Thesetests
areperformedinacontrolledlaboratoryenvironmentandwilloftennotreplicatethetypes
ofsituationsthatwouldbeencounteredinyourownpoint‐of‐sale(POS)environment.
Q.WhatRFlevelswillimpactRFoperations?
A.FactorsthatcancauseRFinterferencevarycase‐by‐case.Therearenosetrulesdefininga
singleRFlevelthatwillcauseRFI.RFIdependsonthesensitivityoftheequipmentunder
consideration,orhowlowaninterpretingsignalcanbeinthepresenceoftheequipmentand
causeproblems.
Equipmentcanbeparticularlysensitivetoverylowsignallevelsofonefrequencyandyetbe
quiteimmunetohighsignallevelsofanotherfrequency‐‐sofrequencyisanimportant
factor.Someelectronicsystemcomponentsareinternallyshieldedandhaveaveryhigh
immunitytointerference;butgenerally,mostequipmenthasnotbeensoengineered.
ViVOpayVP6300UserManual
20
6. FirmwareUpgrade
TheVP6300canhaveitsfirmwareupgradedinthefieldusingeitherserialorUSBinterfaces.
Preparation
Toupdatethenewfirmwareyouwillneed:
• PCwithavailableserialorUSBport
• VP6300withaserialdatacableoraUSBcableattached
• Firmwarefiles(includingBootLoaderfiles)forthedesiredfirmware
• Software(forthePC)thatwilluploadthefirmwarefilestotheVP6300
6.2 UploadingFirmwareforRS232orUSB
1. Movefirmwarefiles(*.fm)andbootloader.exefilesintointothesamefolder.
2. Check and confirm device is correctly connected to the power source and RS‐232/USB
connection.
3. IfRS232istheinterfacechoice,thenpleasecloseallsoftwarethatisusingRS‐232
communication.
4. Run the bootloader utility, choosing communication type and parameters according to the
connectioninterface.
Forserialinterface,choose“COM”andBaudRateof19200(default).
ForUSBinterface,choose“HID”andverifyVIDdisplaying0ACD.
5. Click the “Load” button ‐ the firmware will be loaded into the device. When “Firmware
successfully downloaded” appears on the utility, then the firmware has been successfully
installed.TheUtilitymaybeclosedatthattime.
SerialInterface:
ViVOpayVP6300UserManual
21
ViVOpayVP6300UserManual
22
USBinterface:
ViVOpayVP6300UserManual
23
7. Troubleshooting
TheViVOpayVP6300readerisdesignedtobereliableandeasytotroubleshoot.Thecomponents
thatmayrequiretroubleshootingincludethepowermodule(ifapplicable),thereader,andthe
serialcable.
Symptom PossibleCause Remedy
GeneralIssues
Readerdoesnot
appeartobe
poweredon(noLEDs
arelit).
Readernotpoweredon
orincorrectvoltage.
Improperuseofinternal
powersupplyprovidedby
thekiosk.
Checkcableconnections.
Verifythatpowerisonandcorrectvoltageand
currentarepresent.
Makesurethatthecorrectpinsareutilized.
Makesurethatthepowerprovidediswithin
thespecifiedrangeofthereader.
Makesurethatthecorrectpolarityisobserved.
Formoreinformation,refertotheInput
VoltageundertheElectricalspecification
section.
ViVOpayVP6300UserManual
24
Symptom PossibleCause Remedy
Replacethedevicewithaknown‐gooddevice
toverifythatthepowersupplyandwiringin
theinstallationaresound.
ReadingCards/Phones
LEDsdonotlightand
beeperisnotaudible
whencard/fob
presented.
Card/fob/phonenot
properlypresented.
RFinterference.
Unsupportedcardused.
Wrongfirmware(contact
yourlocalsupport
representative).
Presentcard/fob/phoneclosertotheantenna,
andensureitisparalleltothefaceofthe
reader.
Verifythatthecard/fob/phoneisvalid/current.
Verifythatmetalisnotinterferingwiththe
antenna.
Testwith“ViVOcardContactlessTestCard”
partnumber241‐0015‐03RevA.
Tryadifferentcard/fob.
Checktoseeifcard/fobisdamaged.
Verifythatcorrectfirmwareisloadedonreader
(localsupportrepresentativeonly).
Powercableplugisfullyinserted.
Replacetheunit.
ViVOpayVP6300UserManual
25
Somecards/fobsread,
butnotall.
Possiblebad
card/fob.
Unsupportedcard
used.
Wrongfirmware
(contactyourlocal
support
representative).
Checktoseeifcard/fobisdamaged.
Verifythatcorrectfirmwareisloadedonreader
(localsupportrepresentativeonly).
Cardreadersmustcontainthelatestversions
ofcard‐brandpubliccertificates(CAPKs).Ifa
CAPKisoutofdate,oneparticularkindofcard
maynolongerbeusable.UpdatetheCAPK.
CommunicationtoKiosk
Nodataisreceived,or
dataisgarbled.
Faultyorincorrect
cableconnections.
Checkthatthecableconnectionissecureand
inthecorrectportontheunit.
LoadFirmware
Firmwareloading
softwareindicates“open
RS‐232failed”
Deviceisnotwell
connectedtoPC.Or
othersoftwareisusing
theserialinterface.
Checkthecableconnection
Closeothersoftwarewhichmightbeusingthe
sameserialinterface.
Firmwareloading
softwareindicates“Load
firmwarefailed."
Deviceisnotwell
connectedtoPCs.
Checkthecableconnections.
Firmwareloading
softwareindicates“Send
Commandfailed.”
Bootloaderfirmwarein
deviceisdestroyed.
Contactyoursupportrepresentativetoreload
manufacture'sfirmware.
Ifyouareunabletoresolvetheproblem,pleasecontactsupport@idtechproducts.com(sending
ane‐mailtothisaddresswillautomaticallyopenasupportticket).
8. CFR15.19‐Labelingrequirements
15.19Statement
ThisdevicecomplieswithPart15oftheFCCRules.
Operationissubjecttothefollowingtwoconditions:
1)thisdevicemaynotcauseharmfulinterferenceand
2)thisdevicemustacceptanyinterferencereceived,includinginterferencethatmaycause
undesiredoperationofthedevice.

Navigation menu