User manual
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| Document Description | User manual |
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ViVOpay ™ VP6300
User Manual
80154502‐001 Rev. A
ViVOpay VP6300 User Manual
Copyright
Copyright 2017, International Technologies and Systems Corporation. All rights reserved.
ID TECH
10721 Walker Street
Cypress, CA 90630
USA
This document, as well as the hardware and software it describes, is furnished under license
and may only be used in accordance with the terms of such license. The content of this paper
is furnished for informational use, subject to change without notice, and not to be construed
as a commitment by ID TECH. ID TECH assumes no responsibility or liability for any errors or
inaccuracies that may appear in this document.
Except as permitted by such license, no part of this publication may be reproduced or
transmitted by electronic, mechanical, recorded, or any other method, or translated into
another language or language form without the express written consent of ID TECH. ID
TECH is a registered trademark of International Technologies and Systems Corporation.
ViVOpay and Value through Innovation are trademarks of International Technologies and
Systems Corporation. Other trademarks are the property of the respective owner.
Warranty Disclaimer: The services and hardware are provided "as is" and "as‐available," and
the use of these services and hardware are at the user’s own risk. ID TECH does not make, and
hereby disclaims, any and all other express or implied warranties, including, but not limited to
warranties of merchantability, title, fitness for a particular purpose, and any warranties arising
from any course of dealing, usage, or trade practice. ID TECH does not warrant that the
services or hardware will be uninterrupted, error‐free, or completely secure.
ViVOpay VP6300 User Manual
FCC Regulatory Compliance
Notices Class B Equipment
This equipment has been tested and found to comply with the limits for a Class B digital device
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. This device complies with part 15 of the FCC
rules. Operation is subject to two conditions: (1) This device may not cause harmful interference,
and (2) this device must accept any interference received, including interference that may cause
undesired operation.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try and correct the
interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to the ViVOpay VP6300 not expressly approved by ID TECH could
void the user's authority to operate the ViVOpay VP6300.
IC Compliance Warning
Operation is subject to two conditions: (1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause
undesired operation.
Cautions and Warnings
Caution: The ViVOpay VP6300 should be mounted 1‐2 feet away from other
ViVOpay VP6300 units. Can be adjusted based on lane setup.
Caution: Danger of Explosion if battery is incorrectly replaced. Replace only with
same or equivalent type recommended by the manufacturer. Discard used
batteries according to the manufacturer’s instructions.
Warning: Avoid close proximity to radio transmitters which may reduce the ability
of the reader.
ViVOpay VP6300 User Manual
Table of Contents
1.
2.
3.
4.
5.
6.
7.
8.
Overview ................................................................................................................................................... 5
1.1
Features ........................................................................................................................................................... 7
1.2
ViVOpay VP6300: Approvals .................................................................................................................. 8
1.3
ViVOpay VP6300: Firmware ................................................................................................................... 8
1.4
ViVOpay VP6300: Physical/Mechanical Characteristics ...........................................................10
1.5
ViVOpay 6300: Durability and Reliability Specs .......................................................................... 11
1.6
ViVOpay VP6300: Electrical Power Characteristics....................................................................11
1.7
ViVOpay VP6300: Environmental Characteristics.......................................................................11
1.8
ViVOpay VP6300 Contactless Specifications.................................................................................. 12
1.9
ViVOpay VP6300 Contact EMV Specifications............................................................................... 12
1.10
ViVOpay VP6300 MSR Specifications ................................................................................................12
1.11
ViVOpay VP6300 Connectivity .............................................................................................................13
VP6300 Overall Layout ......................................................................................................................14
VP6300 Installation ............................................................................................................................14
3.1
Custom Wiring ............................................................................................................................................15
3.2
Parts List ........................................................................................................................................................16
3.3
Installation of Reader ...............................................................................................................................16
3.4
Connecting to Power ................................................................................................................................18
3.5
Using the ViVOpay VP6300 to Make a Purchase ..........................................................................18
Presenting Cards or NFC Phones....................................................................................................................18
Installation Points ...............................................................................................................................18
RF Interference.....................................................................................................................................19
Firmware Upgrade ..............................................................................................................................20
Preparation ..............................................................................................................................................................20
Troubleshooting ..................................................................................................................................23
CFR 15.19 ‐ Labeling requirements……………………………………………………………………… 25
ViVOpay VP6300 User Manual
1. Overview
ID TECH's ViVOpay VP6300 is a compact 3‐in‐1 credit card reader designed to support MSR
(magstripe), contact EMV, and contactless card reading (using NFC and/or RFID.
The ViVOpay VP6300 is designed to deliver MSR, EMV, and contactless payment acceptance in
unattended payment scenarios, such as Parking, Fueling, ATM, Ticketing, and Payment Kiosks.
Through the integrated, high‐contrast color digital display, customers can be guided to tap, insert
or swipe to complete transactionsusing MasterCard PayPass, Visa VCPS, American Express
ExpressPay, Discover. The unit supports all popular digital wallet technologies, including Apple
Pay (including Apple VAS), Android Pay, Google Smart Tap, and Samsung Pay.
The ViVOpay VP6300 is certified to the latest payment standards of EMV (Level 1 and Level 2)
and PCI (5.x), and comes in an SRED version for scenarios requiring the tamper resistance and
other requirements of SRED.
The ViVOpay VP6300
The ViVOpay VP6300 supports USB and serial (RS‐232) host communication using the command
protocol defined in the NEO Interface Developers Guide. This comprehensive guide describes all
of the firmware commands and other features available in ID TECH's contactless payment devices;
it is the authoritative source for technical information of interest to systems integrators. (Contact
your ID TECH representative to obtain a copy of this guide, which is available under NDA.) Note,
also, that a feature‐rich, Windows‐based Universal SDK is available to aid in rapid development of
applications that talk to the VP6300.
ViVOpay VP6300 User Manual
Be sure to check the Downloads link on the ID TECH public Knowledge Base at
https://atlassian.idtechproducts.com/confluence/display/KB/Knowledge+Base+‐+Home for the
latest VP6300 demos, utilities, SDK updates, white papers, and other downloads, all of which are
freely available without registration.
VP6300 PCI/EMV Certified 3‐in‐1 Reader
Model Number
Description
IDVV‐580801
Unattended hybrid vending reader (non‐SRED);
0 SAM; TDES; AMDV + Wallet overlay
IDVV‐580821
Unattended hybrid vending reader (non‐SRED);
2 SAM; TDES; AMDV + Wallet overlay
IDVV‐581801P
Unattended hybrid vending reader; SRED; 0
SAM; TDES: AMDV + Wallet overlay
IDVV‐581821P
Unattended hybrid vending reader SRED; 2
SAM; TDES; AMDV + Wallet overlay
Optional Accessories
Model Number
Description
80139201‐001
Evaluation Cable
220‐0012‐00
USB Cable (goes with the Eval cable)
220‐2463‐00
RS232 Cable (connects with Eval cable)
140‐2035‐00
USA Power Supply
ViVOpay VP6300 User Manual
1.1
Features
The ViVOpay VP6300 supports the following:
Contactless: ISO/IEC 14443 Type A and B
ISO 18092 peer‐to‐peer communication
LEDs:
o 4 green LEDs at the top
o 1 tri‐color LED indicator for MSR
o LED indicator for Contact Chip at the Bottom
RS232 & USB connectivity options
Programmable beeper for audible cues
Tamper detection (SRED models only) with automatic data zeroization
Available with or without 2 SAMs
Bidirectional magnetic stripe reading of up to 3 tracks of data
JIS‐1 and JIS‐II support
ICC reader (bottom‐facing insert slot) with landing contact
Contact and Contactless EMV Level 1 and 2 certified
Uses ID TECH's proven Common Kernel, for EMV L2 compatibility
Encrypted MSR, contact, and contactless EMV output, with DUKPT key management
TR34 Remote Key Injection Protocol
Quick Chip and M/Chip Fast compatibility for rapid contact EMV (less than 2 seconds)
USB or RS‐232 (for data communication)
1 year manufacturer warranty
ViVOpay VP6300 User Manual
1.2
1.3
ViVOpay VP6300: Approvals
Item
Regulation & Class
CE
EN55032/EN55035, Class‐ B
FCC
Part 15, Class‐B
RoHS
2002/95/EC
UL
Compliance with UL regulations
REACH
Compliance with REACH regulations
USB IF
Compliance with USB IF regulations
EMV
Contact L1 & L2 / Contactless L1 & L2
American Express
American Express® ExpressPay 3.1
Discover
Discover® DPAS 1.0 Zip 3.1.2
MasterCard
MasterCard® Mchip 3.1.1
Visa
Visa VCPS 2.2
Interac
Interac 1.5d
CUP
qPBOC 3.0
JCB
JCB
PCI
PCI PTS 5.X Certified
OTHERS
Apple Pay
Apple VAS
Android Pay
Google Smart Tap 2.1
ViVOpay VP6300: Firmware
Feature
Support Function
Magnetic stripe
Meets ISO 7810/ISO 7811 specification
Supports AAMVA format
Supports JIS I/II card format
Supports single, dual and triple tracks.
Bi‐directional reading
EMVCo Contactless Level 1/2
ISO 14443 Type A&B, Mifare, ISO 18092 (including P2P)
Visa: VCPS 2.2 or later (MSD and qVSDC)
Contactless
ViVOpay VP6300 User Manual
Contact
External PIN pad
IRWIN listed
Visa Transit extensions
MasterCard: M/Chip 3.1 or later
American Express: ExpressPay 3.1
Discover: DPAS latest version
Interac: Flash version 1.5d
PBOC: level 1 and 2
MiFare: Classic, Ultralight C, DESFire, DESFire EV1
JCB Level 2
China Union Pay (CUP)
Sony Felica Support (Japan/Asia)
Android Pay Support
Apple Pay Support
Apple VAS
Google Smart Tap 2.1
Samsung Pay NFC
Calypso electronic ticketing system support
EMVCo Contact Level 1 & 2
Pairs with ID TECH SmartPIN L100 PIN pad for EMV L2 chip and
PIN
Uses L100 as user interface for non‐payment‐related functions
Power Management Low power modes: Sleep and Stop
Key injection
Compatible with FutureX and Geobridge HSMs for Data Key
Injection
Can communicate with HSM via USB or RS232 port
Support for RSA keys generation and certificates loading
Security
Support for Asymmetric TR‐34 Remote Key Injection
PCI PTS SRED Certified (5.x or higher)
Supports ID TECH Encrypted Data Output Format – 80000502‐001
Support multiple encryption formats:
TDES
AES
RSA‐based TransArmor
Supports Multiple Key management techniques:
DUKPT
Master Session Key
Secure firmware and application download using PKI
ViVOpay VP6300 User Manual
Command Set
Secure commands (MAC or PKI) for configuring device (RTC,
whitelist, reset device, etc.)
Reference the NEO Interface Developers Guide ‐ 800139403‐001
Host Interfaces
RS232, USB‐HID
Firmware/Application Use host interfaces to download firmware/application
Download
Application
Future development to supports payment applications hosted by
the VP6300 to send payment packets to different
gateways/processors/acquirers
Multiple hosts
LEDs
1.4
QSPI Flash for code storage and SDRAM for memory
Stores multiple sets of keys for different hosts
Audio
LEDs – Green NFC Certification LED on antenna
2 diagnostic LED
1 tri‐color LED indicator for MSR
Beep for contactless transaction and other functions
Logs
Keep logs for firmware/application download, secure events
Ethernet
Can connect to internet
ViVOpay VP6300: Physical/Mechanical Characteristics
Item
Physical Dimensions
108mm x 85mm x 55mm (L x W x H)
Structural Material
PC UL 94V‐0 plastic
with UV stabilizer
Mounting
Four (4) #8‐32 brass nuts
Housing Color
Black
Texture
MT11020
Intrusion Rating
IP54
Impact Rating
IK10
LCD display
Graphic display, 128x64 dots
LED
4 LEDs for EMV certification
1 LED for MSR indicator
10
ViVOpay VP6300 User Manual
1 LED for ICC indicator
4 Blue LED vending machine
1.5
Contactless logo
Minimum size 13x22.2mm
Keypad
Two hard keys
ViVOpay 6300: Durability and Reliability Specs
Item
Magnetic Head
Rail
Keypad
Smartcard connector
Magnetic Head
1.6
Specification
1,000,000 swipes minimum
1,000,000 swipes minimum
1,000,000 operations per key
500,000 cycles minimum per connector vendor
If oxidation of contact is not considered, the life can
be longer.
1,000,000 swipes minimum
ViVOpay VP6300: Electrical Power Characteristics
Item
Power Input: Vin
Specification
DC +7.5V~ +45V
DC +6.5V
DC +47V
Power Consumption
1.7
< 1A
Note
Normal operating input range
Absolute minimum input
voltage
Absolute maximum input
voltage
Normal operating status
ViVOpay VP6300: Environmental Characteristics
Item
Specification
Note
Operating Temperature
‐20 °C to 70 °C
Storage Temperature
‐30 °C to 85 °C
Operating Humidity
5% to 95%
1. Non‐condensing.
2. Product operation temperature is
limited to the range for the reason of
the constraint of LCD specification.
1. Non‐condensing.
2. Product storage temperature is
limited to the range for the reason of
the constraint of LCD specification.
Non‐condensing
Storage Humidity
5% to 95%
Non‐condensing
11
ViVOpay VP6300 User Manual
ESD
Device
Unit
Contact
Air discharge
Mag Head
Contact
Air discharge
±8kV 1.Test cable/connector must be fully
±12KV isolated with insulating material to
prevent ESD discharge.
±4kV
±8KV
Note: Cables/connectors must be fully isolated with insulating material to prevent ESD discharge.
1.8
ViVOpay VP6300 Contactless Specifications
Hardware
MTBF
500,000 hours
Receiver Subcarrier Data
ISO 14443‐2 Type A: Modified Manchester
ISO 14443‐2 Type B: NRZ‐L, BPSK
ISO 18092
ISO 21481 (PCD & NFC)
Typical Read Range
4‐6 cm (1.5 to 2.3 inches)
Electrical
1.9
Working Current
<500mA(@7.5VDCIN)
Rated power
<3.8W
Maximum field strength
2.6 dBuA/m at 3 m
ViVOpay VP6300 Contact EMV Specifications
Item
Slot width
Media Thickness
Card Formats
Contact force
Technology
Specification
0.9mm min
0.76mm (tolerance ±0.08mm)
ISO‐7816
0.2 to 0.6N
Friction type
1.10 ViVOpay VP6300 MSR Specifications
Item
Head
Head material
Lead Out
Slot width
Media Thickness
Specification
Standard 3T head
Perm alloy
FPCB
1.5mm±0.05
0.76mm (tolerance ±0.08mm)
Max 0.89mm
12
Note
ISO 7810 ID‐1 card
ViVOpay VP6300 User Manual
Card Formats
Media Densities
Media Coercivity
Reading Direction
Swipe Speed
Low Amplitude
Reading
ISO‐7811
75 bpi, 210 bpi
250 to 4200 Oersted
Bi‐direction
3 to 50 IPS
30% @210 bpi, 40% @75 bpi
1.11 ViVOpay VP6300 Connectivity
Item
Description
Function
Type
Connector
Connector
Pin
Assignment
No
10
Specification
2 row lock type
JST B10B‐PADSS‐F or equivalent
10 pins
Description
Power input: 5VDC
Chassis Ground
RS232 TX signal
RS232 RX signal
Chassis Ground
Power ground
USB DATA+ signal
USB DATA‐ signal
Power input: 7.5 ~ 45 VDC
Power ground
Number of Pins
Signal
+5VIN
GND_EARTH
RS232TX
RS232RX
GND_EARTH
GND
USB_DATA+
USB_DATA‐
VIN
GND
10
13
ViVOpay VP6300 User Manual
2. VP6300 Overall Layout
3. VP6300 Installation
This section provides information needed for installing the ViVOpay VP6300 on a mounting
surface.
The drill template is as follows.
14
ViVOpay VP6300 User Manual
3.1
Custom Wiring
If there is a need to fabricate custom wiring for the unit, refer to the wire connection layout
below.
15
ViVOpay VP6300 User Manual
3.2
Parts List
Verify that you have the following hardware for the installation of the ViVOpay VP6300:
ViVOpay VP6300 P/N SPTP2‐988‐33‐2C‐0C or SPTP2‐988‐33‐2CD‐0C.
(Optional) ViVOpay VP6300 NFC Antenna P/N ID‐80152002‐001 or ID‐80152002‐002. You will
need this item, and its cable (P/N 80136204‐001), if you will be using VP6300's contactless
(NFC) capabilities.
USB cable P/N 80152210‐001, or RS‐232 cable P/N 80152211‐001.
Power supply P/N 140‐2035‐00.
3.3
Installation of Reader
Refer to the VP6300 drawing shown further above (Overall Layout). Verify that power cords can
physically reach the unit. Then proceed to:
Locate, mark, and drill 0.20‐in. holes for the main mounting points of the unit, spaced 67 mm
apart lengthwise (on center), and spaced 55 mm apart (on center) along the shorter axis. Use
a #12 drill.
16
ViVOpay VP6300 User Manual
Secure the unit to the enclosure with bolts or screws of appropriate depth. Ensure that the
gasket is compressed to a degree necessary to protect against unnecessary moisture ingress.
17
ViVOpay VP6300 User Manual
3.4
Connecting to Power
The VP6300 can be powered through the RS‐232 communications cable or the USB Y‐connector.
Connect the +7.5 to 45VDC power supply (P/N 140‐2035‐00) to the barrel receptacle on the RS‐232
cable, or the barrel part of the Y‐cable for USB, by sliding the power supply barrel into the receiving
recess.
Plug the unit in to an AC outlet and verify that the VP6300 lights up.
3.5
Using the ViVOpay VP6300 to Make a Purchase
Presenting Cards or NFC Phones
The ViVOpay VP6300 allows for credit/debit card purchases using Contactless technology.
Present the card/phone in close proximity to the front portion of the module. Present the
card/phone so that maximum surface area is parallel to the antenna area. The unit should beep
and all four green LEDs should illuminate briefly to indicate a successful test.
This tests the antenna's ability to read the Contactless test card. If unsuccessful, there will be no
reaction from the reader. If you can connect the VP6300 to a tablet or laptop and run the
Universal SDK Demo program ("UDemo"), you can issue a CTLS (contactless) Start Transaction
command and see results come back in the log pane of the demo UI.
4. Installation Points
The VP6300 is designed to be mounted on a metal surface and in reasonably close proximity
to any internal motors and electrical devices that may be operating inside the host machine.
However, the unit (like all NFC/RFID devices) is susceptible to RF and electromagnetic
interference. It is important that the unit not be mounted near (within 3 or 4 feet) large
electric motors, computer UPS systems, microwave transmitters, anti‐theft devices, radio
transmitters, routers, and so on.
Close proximity of large metal objects to the RF‐emitting end of the NFC antenna can greatly
reduce the range of the antenna.
Tie all cables neatly with nylon cable‐ties and route them so that they are inaccessible and
invisible to customers. Label the cable ends as "host," "ViVOpay" and "power," to simplify
connection testing or component replacement, particularly when untrained individuals might
be involved.
Test theinstallation using a test card to perform an end‐to‐end transaction. The front bezel's
lights should illuminate. Even if the transaction is declined (as it should be with a test card), it
will prove connectivity all the way through the system. If possible, the store manager or some
other responsible party should test each VP6300 on a regular basis (perhaps at the start of
18
ViVOpay VP6300 User Manual
each day or at least once per week) with a test card, to ensure proper operation and correct
functionality. If the unit is rebooted on a regular basis (such as every night) it is important to
test the contactless reader portion as soon as possible thereafter, to ensure continued
communication.
5. RF Interference
Q. Why do I need to know about RF interference?
A. Contactless payment devices use radio frequency technology to send card data to a
contactless terminal reader.
Q. How can RF interference affect contactless payment?
A. Radio frequency interference can cause data errors. If RF interference is present,
contactless payment devices may operate intermittently or inconsistently.
Q. Where does RF interference come from?
A. Radio frequency interference (RFI) can originate from a wide number of sources at the
point‐of‐sale (POS). Some examples of sources of RF energy and RF interference include:
AM/FM radio and TV transmitters
2‐way radios, pagers
Mobile telephones
Power lines, transformers
Large electric motors
Medical equipment
Microwaves
Electromechanical switches
Wireless Routers
Q. What should I do if I suspect RF interference exists in my environment?
A. Begin by inspecting your environment for possible sources of RF interference.
Q. Do equipment manufacturers test their devices for RF interference?
A. Yes. Electronic equipment is tested for RFI sensitivity by the manufacturers. These tests
are performed in a controlled laboratory environment and will often not replicate the types
of situations that would be encountered in your own point‐of‐sale (POS) environment.
Q. What RF levels will impact RF operations?
A. Factors that can cause RF interference vary case‐by‐case. There are no set rules defining a
single RF level that will cause RFI. RFI depends on the sensitivity of the equipment under
consideration, or how low an interpreting signal can be in the presence of the equipment and
cause problems.
Equipment can be particularly sensitive to very low signal levels of one frequency and yet be
quite immune to high signal levels of another frequency ‐‐ so frequency is an important
factor. Some electronic system components are internally shielded and have a very high
immunity to interference; but generally, most equipment has not been so engineered.
19
ViVOpay VP6300 User Manual
6. Firmware Upgrade
The VP6300 can have its firmware upgraded in the field using either serial or USB interfaces.
Preparation
To update the new firmware you will need:
• PC with available serial or USB port
• VP6300 with a serial data cable or a USB cable attached
• Firmware files (including Boot Loader files) for the desired firmware
• Software (for the PC) that will upload the firmware files to the VP6300
6.2
Uploading Firmware for RS232 or USB
1. Move firmware files (*.fm) and bootloader .exe files into into the same folder.
2. Check and confirm device is correctly connected to the power source and RS‐232/USB
connection.
3. If RS232 is the interface choice, then please close all software that is using RS‐232
communication.
4. Run the bootloader utility, choosing communication type and parameters according to the
connection interface.
For serial interface, choose “COM” and Baud Rate of 19200 (default).
For USB interface, choose “HID” and verify VID displaying 0ACD.
5. Click the “Load” button ‐ the firmware will be loaded into the device. When “Firmware
successfully downloaded” appears on the utility, then the firmware has been successfully
installed. The Utility may be closed at that time.
Serial Interface:
20
ViVOpay VP6300 User Manual
21
ViVOpay VP6300 User Manual
USB interface:
22
ViVOpay VP6300 User Manual
7. Troubleshooting
The ViVOpay VP6300 reader is designed to be reliable and easy to troubleshoot. The components
that may require troubleshooting include the power module (if applicable), the reader, and the
serial cable.
Symptom
Possible Cause
Remedy
Reader not powered on
or incorrect voltage.
Improper use of internal
power supply provided by
the kiosk.
Check cable connections.
Verify that power is on and correct voltage and
current are present.
Make sure that the correct pins are utilized.
Make sure that the power provided is within
the specified range of the reader.
Make sure that the correct polarity is observed.
For more information, refer to the Input
Voltage under the Electrical specification
section.
General Issues
Reader does not
appear to be
powered on (no LEDs
are lit).
23
ViVOpay VP6300 User Manual
Symptom
Possible Cause
Remedy
Replace the device with a known‐good device
to verify that the power supply and wiring in
the installation are sound.
Reading Cards/Phones
LEDs do not light and
beeper is not audible
when card/fob
presented.
Card/fob/phone not
properly presented.
RF interference.
Unsupported card used.
Wrong firmware (contact
your local support
representative).
24
Present card/fob/phone closer to the antenna,
and ensure it is parallel to the face of the
reader.
Verify that the card/fob/phone is valid/current.
Verify that metal is not interfering with the
antenna.
Test with “ViVOcard Contactless Test Card”
part number 241‐0015‐03 Rev A.
Try a different card/fob.
Check to see if card/fob is damaged.
Verify that correct firmware is loaded on reader
(local support representative only).
Power cable plug is fully inserted.
Replace the unit.
ViVOpay VP6300 User Manual
Possible bad
card/fob.
Unsupported card
used.
Wrong firmware
(contact your local
support
representative).
Check to see if card/fob is damaged.
Verify that correct firmware is loaded on reader
(local support representative only).
Card readers must contain the latest versions
of card‐brand public certificates (CAPKs). If a
CAPK is out of date, one particular kind of card
may no longer be usable. Update the CAPK.
Faulty or incorrect
cable connections.
Check that the cable connection is secure and
in the correct port on the unit.
Firmware loading
software indicates “open
RS‐232 failed”
Device is not well
connected to PC. Or
other software is using
the serial interface.
Check the cable connection
Close other software which might be using the
same serial interface.
Firmware loading
software indicates “Load
firmware failed."
Device is not well
connected to PCs.
Check the cable connections.
Firmware loading
software indicates “Send
Command failed.”
Bootloader firmware in Contact your support representative to reload
device is destroyed.
manufacture's firmware.
Some cards/fobs read,
but not all.
Communication to Kiosk
No data is received, or
data is garbled.
Load Firmware
If you are unable to resolve the problem, please contact support@idtechproducts.com (sending
an e‐mail to this address will automatically open a support ticket).
8. CFR 15.19 ‐ Labeling requirements
15.19 Statement
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
1) this device may not cause harmful interference and
2) this device must accept any interference received, including interference that may cause
undesired operation of the device.
25
Source Exif Data:
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