User manual
ViVOpay ™ VP6300 User Manual 80154502‐001 Rev. A ViVOpay VP6300 User Manual Copyright Copyright 2017, International Technologies and Systems Corporation. All rights reserved. ID TECH 10721 Walker Street Cypress, CA 90630 USA This document, as well as the hardware and software it describes, is furnished under license and may only be used in accordance with the terms of such license. The content of this paper is furnished for informational use, subject to change without notice, and not to be construed as a commitment by ID TECH. ID TECH assumes no responsibility or liability for any errors or inaccuracies that may appear in this document. Except as permitted by such license, no part of this publication may be reproduced or transmitted by electronic, mechanical, recorded, or any other method, or translated into another language or language form without the express written consent of ID TECH. ID TECH is a registered trademark of International Technologies and Systems Corporation. ViVOpay and Value through Innovation are trademarks of International Technologies and Systems Corporation. Other trademarks are the property of the respective owner. Warranty Disclaimer: The services and hardware are provided "as is" and "as‐available," and the use of these services and hardware are at the user’s own risk. ID TECH does not make, and hereby disclaims, any and all other express or implied warranties, including, but not limited to warranties of merchantability, title, fitness for a particular purpose, and any warranties arising from any course of dealing, usage, or trade practice. ID TECH does not warrant that the services or hardware will be uninterrupted, error‐free, or completely secure. ViVOpay VP6300 User Manual FCC Regulatory Compliance Notices Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. This device complies with part 15 of the FCC rules. Operation is subject to two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try and correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and the receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Changes or modifications to the ViVOpay VP6300 not expressly approved by ID TECH could void the user's authority to operate the ViVOpay VP6300. IC Compliance Warning Operation is subject to two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Cautions and Warnings Caution: The ViVOpay VP6300 should be mounted 1‐2 feet away from other ViVOpay VP6300 units. Can be adjusted based on lane setup. Caution: Danger of Explosion if battery is incorrectly replaced. Replace only with same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer’s instructions. Warning: Avoid close proximity to radio transmitters which may reduce the ability of the reader. ViVOpay VP6300 User Manual Table of Contents 1. 2. 3. 4. 5. 6. 7. 8. Overview ................................................................................................................................................... 5 1.1 Features ........................................................................................................................................................... 7 1.2 ViVOpay VP6300: Approvals .................................................................................................................. 8 1.3 ViVOpay VP6300: Firmware ................................................................................................................... 8 1.4 ViVOpay VP6300: Physical/Mechanical Characteristics ...........................................................10 1.5 ViVOpay 6300: Durability and Reliability Specs .......................................................................... 11 1.6 ViVOpay VP6300: Electrical Power Characteristics....................................................................11 1.7 ViVOpay VP6300: Environmental Characteristics.......................................................................11 1.8 ViVOpay VP6300 Contactless Specifications.................................................................................. 12 1.9 ViVOpay VP6300 Contact EMV Specifications............................................................................... 12 1.10 ViVOpay VP6300 MSR Specifications ................................................................................................12 1.11 ViVOpay VP6300 Connectivity .............................................................................................................13 VP6300 Overall Layout ......................................................................................................................14 VP6300 Installation ............................................................................................................................14 3.1 Custom Wiring ............................................................................................................................................15 3.2 Parts List ........................................................................................................................................................16 3.3 Installation of Reader ...............................................................................................................................16 3.4 Connecting to Power ................................................................................................................................18 3.5 Using the ViVOpay VP6300 to Make a Purchase ..........................................................................18 Presenting Cards or NFC Phones....................................................................................................................18 Installation Points ...............................................................................................................................18 RF Interference.....................................................................................................................................19 Firmware Upgrade ..............................................................................................................................20 Preparation ..............................................................................................................................................................20 Troubleshooting ..................................................................................................................................23 CFR 15.19 ‐ Labeling requirements……………………………………………………………………… 25 ViVOpay VP6300 User Manual 1. Overview ID TECH's ViVOpay VP6300 is a compact 3‐in‐1 credit card reader designed to support MSR (magstripe), contact EMV, and contactless card reading (using NFC and/or RFID. The ViVOpay VP6300 is designed to deliver MSR, EMV, and contactless payment acceptance in unattended payment scenarios, such as Parking, Fueling, ATM, Ticketing, and Payment Kiosks. Through the integrated, high‐contrast color digital display, customers can be guided to tap, insert or swipe to complete transactionsusing MasterCard PayPass, Visa VCPS, American Express ExpressPay, Discover. The unit supports all popular digital wallet technologies, including Apple Pay (including Apple VAS), Android Pay, Google Smart Tap, and Samsung Pay. The ViVOpay VP6300 is certified to the latest payment standards of EMV (Level 1 and Level 2) and PCI (5.x), and comes in an SRED version for scenarios requiring the tamper resistance and other requirements of SRED. The ViVOpay VP6300 The ViVOpay VP6300 supports USB and serial (RS‐232) host communication using the command protocol defined in the NEO Interface Developers Guide. This comprehensive guide describes all of the firmware commands and other features available in ID TECH's contactless payment devices; it is the authoritative source for technical information of interest to systems integrators. (Contact your ID TECH representative to obtain a copy of this guide, which is available under NDA.) Note, also, that a feature‐rich, Windows‐based Universal SDK is available to aid in rapid development of applications that talk to the VP6300. ViVOpay VP6300 User Manual Be sure to check the Downloads link on the ID TECH public Knowledge Base at https://atlassian.idtechproducts.com/confluence/display/KB/Knowledge+Base+‐+Home for the latest VP6300 demos, utilities, SDK updates, white papers, and other downloads, all of which are freely available without registration. VP6300 PCI/EMV Certified 3‐in‐1 Reader Model Number Description IDVV‐580801 Unattended hybrid vending reader (non‐SRED); 0 SAM; TDES; AMDV + Wallet overlay IDVV‐580821 Unattended hybrid vending reader (non‐SRED); 2 SAM; TDES; AMDV + Wallet overlay IDVV‐581801P Unattended hybrid vending reader; SRED; 0 SAM; TDES: AMDV + Wallet overlay IDVV‐581821P Unattended hybrid vending reader SRED; 2 SAM; TDES; AMDV + Wallet overlay Optional Accessories Model Number Description 80139201‐001 Evaluation Cable 220‐0012‐00 USB Cable (goes with the Eval cable) 220‐2463‐00 RS232 Cable (connects with Eval cable) 140‐2035‐00 USA Power Supply ViVOpay VP6300 User Manual 1.1 Features The ViVOpay VP6300 supports the following: Contactless: ISO/IEC 14443 Type A and B ISO 18092 peer‐to‐peer communication LEDs: o 4 green LEDs at the top o 1 tri‐color LED indicator for MSR o LED indicator for Contact Chip at the Bottom RS232 & USB connectivity options Programmable beeper for audible cues Tamper detection (SRED models only) with automatic data zeroization Available with or without 2 SAMs Bidirectional magnetic stripe reading of up to 3 tracks of data JIS‐1 and JIS‐II support ICC reader (bottom‐facing insert slot) with landing contact Contact and Contactless EMV Level 1 and 2 certified Uses ID TECH's proven Common Kernel, for EMV L2 compatibility Encrypted MSR, contact, and contactless EMV output, with DUKPT key management TR34 Remote Key Injection Protocol Quick Chip and M/Chip Fast compatibility for rapid contact EMV (less than 2 seconds) USB or RS‐232 (for data communication) 1 year manufacturer warranty ViVOpay VP6300 User Manual 1.2 1.3 ViVOpay VP6300: Approvals Item Regulation & Class CE EN55032/EN55035, Class‐ B FCC Part 15, Class‐B RoHS 2002/95/EC UL Compliance with UL regulations REACH Compliance with REACH regulations USB IF Compliance with USB IF regulations EMV Contact L1 & L2 / Contactless L1 & L2 American Express American Express® ExpressPay 3.1 Discover Discover® DPAS 1.0 Zip 3.1.2 MasterCard MasterCard® Mchip 3.1.1 Visa Visa VCPS 2.2 Interac Interac 1.5d CUP qPBOC 3.0 JCB JCB PCI PCI PTS 5.X Certified OTHERS Apple Pay Apple VAS Android Pay Google Smart Tap 2.1 ViVOpay VP6300: Firmware Feature Support Function Magnetic stripe Meets ISO 7810/ISO 7811 specification Supports AAMVA format Supports JIS I/II card format Supports single, dual and triple tracks. Bi‐directional reading EMVCo Contactless Level 1/2 ISO 14443 Type A&B, Mifare, ISO 18092 (including P2P) Visa: VCPS 2.2 or later (MSD and qVSDC) Contactless ViVOpay VP6300 User Manual Contact External PIN pad IRWIN listed Visa Transit extensions MasterCard: M/Chip 3.1 or later American Express: ExpressPay 3.1 Discover: DPAS latest version Interac: Flash version 1.5d PBOC: level 1 and 2 MiFare: Classic, Ultralight C, DESFire, DESFire EV1 JCB Level 2 China Union Pay (CUP) Sony Felica Support (Japan/Asia) Android Pay Support Apple Pay Support Apple VAS Google Smart Tap 2.1 Samsung Pay NFC Calypso electronic ticketing system support EMVCo Contact Level 1 & 2 Pairs with ID TECH SmartPIN L100 PIN pad for EMV L2 chip and PIN Uses L100 as user interface for non‐payment‐related functions Power Management Low power modes: Sleep and Stop Key injection Compatible with FutureX and Geobridge HSMs for Data Key Injection Can communicate with HSM via USB or RS232 port Support for RSA keys generation and certificates loading Security Support for Asymmetric TR‐34 Remote Key Injection PCI PTS SRED Certified (5.x or higher) Supports ID TECH Encrypted Data Output Format – 80000502‐001 Support multiple encryption formats: TDES AES RSA‐based TransArmor Supports Multiple Key management techniques: DUKPT Master Session Key Secure firmware and application download using PKI ViVOpay VP6300 User Manual Command Set Secure commands (MAC or PKI) for configuring device (RTC, whitelist, reset device, etc.) Reference the NEO Interface Developers Guide ‐ 800139403‐001 Host Interfaces RS232, USB‐HID Firmware/Application Use host interfaces to download firmware/application Download Application Future development to supports payment applications hosted by the VP6300 to send payment packets to different gateways/processors/acquirers Multiple hosts LEDs 1.4 QSPI Flash for code storage and SDRAM for memory Stores multiple sets of keys for different hosts Audio LEDs – Green NFC Certification LED on antenna 2 diagnostic LED 1 tri‐color LED indicator for MSR Beep for contactless transaction and other functions Logs Keep logs for firmware/application download, secure events Ethernet Can connect to internet ViVOpay VP6300: Physical/Mechanical Characteristics Item Physical Dimensions 108mm x 85mm x 55mm (L x W x H) Structural Material PC UL 94V‐0 plastic with UV stabilizer Mounting Four (4) #8‐32 brass nuts Housing Color Black Texture MT11020 Intrusion Rating IP54 Impact Rating IK10 LCD display Graphic display, 128x64 dots LED 4 LEDs for EMV certification 1 LED for MSR indicator 10 ViVOpay VP6300 User Manual 1 LED for ICC indicator 4 Blue LED vending machine 1.5 Contactless logo Minimum size 13x22.2mm Keypad Two hard keys ViVOpay 6300: Durability and Reliability Specs Item Magnetic Head Rail Keypad Smartcard connector Magnetic Head 1.6 Specification 1,000,000 swipes minimum 1,000,000 swipes minimum 1,000,000 operations per key 500,000 cycles minimum per connector vendor If oxidation of contact is not considered, the life can be longer. 1,000,000 swipes minimum ViVOpay VP6300: Electrical Power Characteristics Item Power Input: Vin Specification DC +7.5V~ +45V DC +6.5V DC +47V Power Consumption 1.7 < 1A Note Normal operating input range Absolute minimum input voltage Absolute maximum input voltage Normal operating status ViVOpay VP6300: Environmental Characteristics Item Specification Note Operating Temperature ‐20 °C to 70 °C Storage Temperature ‐30 °C to 85 °C Operating Humidity 5% to 95% 1. Non‐condensing. 2. Product operation temperature is limited to the range for the reason of the constraint of LCD specification. 1. Non‐condensing. 2. Product storage temperature is limited to the range for the reason of the constraint of LCD specification. Non‐condensing Storage Humidity 5% to 95% Non‐condensing 11 ViVOpay VP6300 User Manual ESD Device Unit Contact Air discharge Mag Head Contact Air discharge ±8kV 1.Test cable/connector must be fully ±12KV isolated with insulating material to prevent ESD discharge. ±4kV ±8KV Note: Cables/connectors must be fully isolated with insulating material to prevent ESD discharge. 1.8 ViVOpay VP6300 Contactless Specifications Hardware MTBF 500,000 hours Receiver Subcarrier Data ISO 14443‐2 Type A: Modified Manchester ISO 14443‐2 Type B: NRZ‐L, BPSK ISO 18092 ISO 21481 (PCD & NFC) Typical Read Range 4‐6 cm (1.5 to 2.3 inches) Electrical 1.9 Working Current <500mA(@7.5VDCIN) Rated power <3.8W Maximum field strength 2.6 dBuA/m at 3 m ViVOpay VP6300 Contact EMV Specifications Item Slot width Media Thickness Card Formats Contact force Technology Specification 0.9mm min 0.76mm (tolerance ±0.08mm) ISO‐7816 0.2 to 0.6N Friction type 1.10 ViVOpay VP6300 MSR Specifications Item Head Head material Lead Out Slot width Media Thickness Specification Standard 3T head Perm alloy FPCB 1.5mm±0.05 0.76mm (tolerance ±0.08mm) Max 0.89mm 12 Note ISO 7810 ID‐1 card ViVOpay VP6300 User Manual Card Formats Media Densities Media Coercivity Reading Direction Swipe Speed Low Amplitude Reading ISO‐7811 75 bpi, 210 bpi 250 to 4200 Oersted Bi‐direction 3 to 50 IPS 30% @210 bpi, 40% @75 bpi 1.11 ViVOpay VP6300 Connectivity Item Description Function Type Connector Connector Pin Assignment No 10 Specification 2 row lock type JST B10B‐PADSS‐F or equivalent 10 pins Description Power input: 5VDC Chassis Ground RS232 TX signal RS232 RX signal Chassis Ground Power ground USB DATA+ signal USB DATA‐ signal Power input: 7.5 ~ 45 VDC Power ground Number of Pins Signal +5VIN GND_EARTH RS232TX RS232RX GND_EARTH GND USB_DATA+ USB_DATA‐ VIN GND 10 13 ViVOpay VP6300 User Manual 2. VP6300 Overall Layout 3. VP6300 Installation This section provides information needed for installing the ViVOpay VP6300 on a mounting surface. The drill template is as follows. 14 ViVOpay VP6300 User Manual 3.1 Custom Wiring If there is a need to fabricate custom wiring for the unit, refer to the wire connection layout below. 15 ViVOpay VP6300 User Manual 3.2 Parts List Verify that you have the following hardware for the installation of the ViVOpay VP6300: ViVOpay VP6300 P/N SPTP2‐988‐33‐2C‐0C or SPTP2‐988‐33‐2CD‐0C. (Optional) ViVOpay VP6300 NFC Antenna P/N ID‐80152002‐001 or ID‐80152002‐002. You will need this item, and its cable (P/N 80136204‐001), if you will be using VP6300's contactless (NFC) capabilities. USB cable P/N 80152210‐001, or RS‐232 cable P/N 80152211‐001. Power supply P/N 140‐2035‐00. 3.3 Installation of Reader Refer to the VP6300 drawing shown further above (Overall Layout). Verify that power cords can physically reach the unit. Then proceed to: Locate, mark, and drill 0.20‐in. holes for the main mounting points of the unit, spaced 67 mm apart lengthwise (on center), and spaced 55 mm apart (on center) along the shorter axis. Use a #12 drill. 16 ViVOpay VP6300 User Manual Secure the unit to the enclosure with bolts or screws of appropriate depth. Ensure that the gasket is compressed to a degree necessary to protect against unnecessary moisture ingress. 17 ViVOpay VP6300 User Manual 3.4 Connecting to Power The VP6300 can be powered through the RS‐232 communications cable or the USB Y‐connector. Connect the +7.5 to 45VDC power supply (P/N 140‐2035‐00) to the barrel receptacle on the RS‐232 cable, or the barrel part of the Y‐cable for USB, by sliding the power supply barrel into the receiving recess. Plug the unit in to an AC outlet and verify that the VP6300 lights up. 3.5 Using the ViVOpay VP6300 to Make a Purchase Presenting Cards or NFC Phones The ViVOpay VP6300 allows for credit/debit card purchases using Contactless technology. Present the card/phone in close proximity to the front portion of the module. Present the card/phone so that maximum surface area is parallel to the antenna area. The unit should beep and all four green LEDs should illuminate briefly to indicate a successful test. This tests the antenna's ability to read the Contactless test card. If unsuccessful, there will be no reaction from the reader. If you can connect the VP6300 to a tablet or laptop and run the Universal SDK Demo program ("UDemo"), you can issue a CTLS (contactless) Start Transaction command and see results come back in the log pane of the demo UI. 4. Installation Points The VP6300 is designed to be mounted on a metal surface and in reasonably close proximity to any internal motors and electrical devices that may be operating inside the host machine. However, the unit (like all NFC/RFID devices) is susceptible to RF and electromagnetic interference. It is important that the unit not be mounted near (within 3 or 4 feet) large electric motors, computer UPS systems, microwave transmitters, anti‐theft devices, radio transmitters, routers, and so on. Close proximity of large metal objects to the RF‐emitting end of the NFC antenna can greatly reduce the range of the antenna. Tie all cables neatly with nylon cable‐ties and route them so that they are inaccessible and invisible to customers. Label the cable ends as "host," "ViVOpay" and "power," to simplify connection testing or component replacement, particularly when untrained individuals might be involved. Test theinstallation using a test card to perform an end‐to‐end transaction. The front bezel's lights should illuminate. Even if the transaction is declined (as it should be with a test card), it will prove connectivity all the way through the system. If possible, the store manager or some other responsible party should test each VP6300 on a regular basis (perhaps at the start of 18 ViVOpay VP6300 User Manual each day or at least once per week) with a test card, to ensure proper operation and correct functionality. If the unit is rebooted on a regular basis (such as every night) it is important to test the contactless reader portion as soon as possible thereafter, to ensure continued communication. 5. RF Interference Q. Why do I need to know about RF interference? A. Contactless payment devices use radio frequency technology to send card data to a contactless terminal reader. Q. How can RF interference affect contactless payment? A. Radio frequency interference can cause data errors. If RF interference is present, contactless payment devices may operate intermittently or inconsistently. Q. Where does RF interference come from? A. Radio frequency interference (RFI) can originate from a wide number of sources at the point‐of‐sale (POS). Some examples of sources of RF energy and RF interference include: AM/FM radio and TV transmitters 2‐way radios, pagers Mobile telephones Power lines, transformers Large electric motors Medical equipment Microwaves Electromechanical switches Wireless Routers Q. What should I do if I suspect RF interference exists in my environment? A. Begin by inspecting your environment for possible sources of RF interference. Q. Do equipment manufacturers test their devices for RF interference? A. Yes. Electronic equipment is tested for RFI sensitivity by the manufacturers. These tests are performed in a controlled laboratory environment and will often not replicate the types of situations that would be encountered in your own point‐of‐sale (POS) environment. Q. What RF levels will impact RF operations? A. Factors that can cause RF interference vary case‐by‐case. There are no set rules defining a single RF level that will cause RFI. RFI depends on the sensitivity of the equipment under consideration, or how low an interpreting signal can be in the presence of the equipment and cause problems. Equipment can be particularly sensitive to very low signal levels of one frequency and yet be quite immune to high signal levels of another frequency ‐‐ so frequency is an important factor. Some electronic system components are internally shielded and have a very high immunity to interference; but generally, most equipment has not been so engineered. 19 ViVOpay VP6300 User Manual 6. Firmware Upgrade The VP6300 can have its firmware upgraded in the field using either serial or USB interfaces. Preparation To update the new firmware you will need: • PC with available serial or USB port • VP6300 with a serial data cable or a USB cable attached • Firmware files (including Boot Loader files) for the desired firmware • Software (for the PC) that will upload the firmware files to the VP6300 6.2 Uploading Firmware for RS232 or USB 1. Move firmware files (*.fm) and bootloader .exe files into into the same folder. 2. Check and confirm device is correctly connected to the power source and RS‐232/USB connection. 3. If RS232 is the interface choice, then please close all software that is using RS‐232 communication. 4. Run the bootloader utility, choosing communication type and parameters according to the connection interface. For serial interface, choose “COM” and Baud Rate of 19200 (default). For USB interface, choose “HID” and verify VID displaying 0ACD. 5. Click the “Load” button ‐ the firmware will be loaded into the device. When “Firmware successfully downloaded” appears on the utility, then the firmware has been successfully installed. The Utility may be closed at that time. Serial Interface: 20 ViVOpay VP6300 User Manual 21 ViVOpay VP6300 User Manual USB interface: 22 ViVOpay VP6300 User Manual 7. Troubleshooting The ViVOpay VP6300 reader is designed to be reliable and easy to troubleshoot. The components that may require troubleshooting include the power module (if applicable), the reader, and the serial cable. Symptom Possible Cause Remedy Reader not powered on or incorrect voltage. Improper use of internal power supply provided by the kiosk. Check cable connections. Verify that power is on and correct voltage and current are present. Make sure that the correct pins are utilized. Make sure that the power provided is within the specified range of the reader. Make sure that the correct polarity is observed. For more information, refer to the Input Voltage under the Electrical specification section. General Issues Reader does not appear to be powered on (no LEDs are lit). 23 ViVOpay VP6300 User Manual Symptom Possible Cause Remedy Replace the device with a known‐good device to verify that the power supply and wiring in the installation are sound. Reading Cards/Phones LEDs do not light and beeper is not audible when card/fob presented. Card/fob/phone not properly presented. RF interference. Unsupported card used. Wrong firmware (contact your local support representative). 24 Present card/fob/phone closer to the antenna, and ensure it is parallel to the face of the reader. Verify that the card/fob/phone is valid/current. Verify that metal is not interfering with the antenna. Test with “ViVOcard Contactless Test Card” part number 241‐0015‐03 Rev A. Try a different card/fob. Check to see if card/fob is damaged. Verify that correct firmware is loaded on reader (local support representative only). Power cable plug is fully inserted. Replace the unit. ViVOpay VP6300 User Manual Possible bad card/fob. Unsupported card used. Wrong firmware (contact your local support representative). Check to see if card/fob is damaged. Verify that correct firmware is loaded on reader (local support representative only). Card readers must contain the latest versions of card‐brand public certificates (CAPKs). If a CAPK is out of date, one particular kind of card may no longer be usable. Update the CAPK. Faulty or incorrect cable connections. Check that the cable connection is secure and in the correct port on the unit. Firmware loading software indicates “open RS‐232 failed” Device is not well connected to PC. Or other software is using the serial interface. Check the cable connection Close other software which might be using the same serial interface. Firmware loading software indicates “Load firmware failed." Device is not well connected to PCs. Check the cable connections. Firmware loading software indicates “Send Command failed.” Bootloader firmware in Contact your support representative to reload device is destroyed. manufacture's firmware. Some cards/fobs read, but not all. Communication to Kiosk No data is received, or data is garbled. Load Firmware If you are unable to resolve the problem, please contact support@idtechproducts.com (sending an e‐mail to this address will automatically open a support ticket). 8. CFR 15.19 ‐ Labeling requirements 15.19 Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1) this device may not cause harmful interference and 2) this device must accept any interference received, including interference that may cause undesired operation of the device. 25
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