IPS Group IPS2007SSPM Parking Meter with Data Collection User Manual MK5 Manual

IPS Group Inc. Parking Meter with Data Collection MK5 Manual

Users Manual

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INFORMATION TO USER This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for Class B Digital Device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures. • Reorient or relocate the receiving antenna • Increase the separation between the equipment and receiver Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment
IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential 2TABLE OF CONTENTS INTRODUCTION ............................................................................................................... 4BASIC METER OPERATION ............................................................................................ 5Turning the Meter On and Off ..................................................................................... 5Coins ........................................................................................................................... 5Credit Cards ................................................................................................................ 5Smart Cards ................................................................................................................ 6PARKING METER FEATURES ........................................................................................ 7Display ........................................................................................................................ 8Idle/Expired ........................................................................................................ 9Paid .................................................................................................................... 9Faulty ................................................................................................................ 10Prepay .............................................................................................................. 11Payment Not Accepted ..................................................................................... 11LEDs ......................................................................................................................... 11No Parking/After Hours .................................................................................... 11Idle/Expired ...................................................................................................... 11Paid .................................................................................................................. 12Out of Order ..................................................................................................... 12Keypad ...................................................................................................................... 12Diagnostics Button .................................................................................................... 13Card Entry Slot / Card Payment ................................................................................ 13 Coin Entry Slot .......................................................................................................... 13Payment Method Decal ............................................................................................. 14Solar Panel ................................................................................................................ 14Coin Validator ............................................................................................................ 14RFID .......................................................................................................................... 14Main Screen .............................................................................................................. 16Faults ........................................................................................................................ 16Coin Test ................................................................................................................... 17Card Test .................................................................................................................. 17Communications Test (Comms Test) ........................................................................ 18Fault Logging ............................................................................................................ 19Meter Swap ............................................................................................................... 19Voltages .................................................................................................................... 20Sleep ......................................................................................................................... 21ACCESS CARDS ............................................................................................................ 22Meter Diagnostics Card ............................................................................................. 22Maintenance (Meter Credit) Card .............................................................................. 22Coin Collection Card ................................................................................................. 22HOW TO … ..................................................................................................................... 23Clear a Coin Jam ...................................................................................................... 23Clear a Card Jam ...................................................................................................... 24Replace the Battery ................................................................................................... 24Replace the Keypad .................................................................................................. 26Replace the Coin Slot ............................................................................................... 26Force a meter update ................................................................................................ 26INDEX ............................................................................................................................. 26A.Parts of the Meter ................................................................................................ 27
IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential 3Meter Mechanism ............................................................................................. 27Circuit Boards / Internal Electronics ................................................................. 28Top Cover (Model 795) .................................................................................... 29Top Cover (Model 147/ Model 132) .................................................................. 30B. Error Status Codes .............................................................................................. 31C.Troubleshooting ................................................................................................... 32Power ............................................................................................................... 32Coin Issues ....................................................................................................... 32Communication Issues ..................................................................................... 32D.Cleaning and General Maintenance .................................................................... 33
IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential 4INTRODUCTION The IPS Single Space Parking Meter (SSPM) is a revolutionary product designed to enhance a city’s current single space parking system by providing additional payment options (such as credit card), access to real-time data (via web-based management system), without disruption of current parking meter operations. The primary features of the IPS credit card enabled single-space parking meters include:  IPS single space parking meters are capable of accepting payment via coins, tokens, credit cards, debit cards, and smart cards at the meter terminal  IPS single space parking meters are wirelessly networked and connected to a web-based management system – no additional customer software other than an Internet browser shall be required. The meter communicates in a similar fashion to a cell phone, and makes calls under a number of scenarios including: (1) credit card use, (2) fault notification, or (3) schedule daily call-in  IPS single-space parking meters use a solar panel and rechargeable battery-pack to provide ongoing power and backup power  IPS single-space parking Management System can wirelessly notify parking operations staff of any meter faults via a text message, email, or both  IPS single-space parking Management System provides a variety of reports detailing financial, technical, and administrative functions via a single web-portal, including but not limited to credit card reconciliation, cash collection reports, coin box level (% full), and GPS location of meters. (Please refer to the management system user manual for complete details) While the meter does provide a number of advanced features, it functions very similarly to current electronic single-space parking meters, making implementation of this system easy and intuitive. Enclosed in this manual you will find everything you need to acquaint yourself with the primary operating features of this meter, as well as the basic maintenance activities that you will encounter. IPS welcomes customer feedback as part of the evolution of this product, so if you have any questions or concerns, please contact IPS directly: Phone: (858) 404-0607 Email: support@ipsgroupinc.com
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IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential 6 Smart Cards To make a payment with a smart card, follow these steps: 1. Insert the card chip-side up. The meter will display the remaining balance on the card. 2. Choose amount of time using blue buttons (+ for more time, - for less time). 3. Press ‘OK’ once desired time is displayed on the screen or ‘Cancel’ to void the transaction. Follow the instructions on the screen and do not remove the smart card until instructed to do so. The screen will display the amount deducted from the user’s smart card as well as the remaining balance. 4. Metering begins when ‘OK’ is pressed. If a card is left inside the meter, the meter will alert the motorist with a series of beeps. If it is not removed, the meter will report a card jam.
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IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential 8Display The display is designed to be simple and user friendly, while providing key information to both the motorist and enforcement officers. The M5 LCD is 160 X 160 pixels versus the M3 display screen which was 132 X 64. The messages displayed on the backlit LCD are fully programmable to provide rate information, parking time limits, and time remaining on the meter. With the M5 screen, there is now the capability to have images as well (See below example). Alternating screens allow for a variety of programming options. The displayed messages can be updated remotely at any time via the web-based management system. The meter operates in one of the following five states:  Idle/Expired  Paid  Faulty  Prepay  No Payment Accepted The following images and descriptions highlight the default message settings.
IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential 9 Idle/Expired An expired meter alternates between displaying the rate and time limit information as well as the available payment options. (Please see images on following page) Paid A paid meter displays the rate and time limit information while the alternate screen shows the remaining time (in the HH:MM format) and the expiration time. An optional setting in the management system is available to display negative time during grace mode or once the meter is expired.
IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential 10 Faulty There are three types of meter faults that will be displayed: Cards Only, Coins Only, and Out of Order. When a coin jam is detected, credit cards will still be available as a payment option: When a card jam is detected, coins will still be available as a payment option: When both payment options are unavailable, the meter will display the message below:
IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential 11 Prepay The meter may be programmed to accept payment prior to the start of enforcement on any given day by setting up a prepay period. The actual paid time begins when enforcement starts but the meter displays the purchased time in addition to the time between the transaction and the start of enforcement. Payment Not Accepted There are two situations where payment is not accepted: Free Parking and No Parking. In both cases, when a coin or card is inserted, the meter will ignore the payment and continue to display the appropriate screen. The Free Parking display is typically used when parking is not enforced. The No Parking display is used for Tow-Away or Street Cleaning. The messages for these time periods can be customized as necessary. LEDs The LEDs on the back of the meter (below the solar panel) and in the front, to the right of the display, are intended to indicate the state of the meter. The Hi-Brite LEDs on the rear allow for easy, in-car meter enforcement while the front LEDs provide a good indicator for motorists and on-foot enforcement personnel. Typically, these lights are turned off outside of the hours of enforcement to conserve battery power. The LEDs on the front and rear of the meter operate the same way. Below is the default configuration for the LEDs. These operating features can be modified via the management system. No Parking/After Hours The LEDs will be off during non-operational hours. Idle/Expired When a meter is expired, the RED LEDs will flash. Paid When a meter is paid, the GREEN LEDs will flash
IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential 12Out of Order When a meter has a card and/or a coin jam, both AMBER lights will flash. Keypad The M5 keypad has four, push buttons: + TIME, - TIME, OK, and CANCEL. They are used for credit card, debit card, and smart card transactions. After a user inserts and removes a card, he or she will have the option of adding more time by pressing the + TIME button, choosing less time with the - TIME button, canceling the transaction using CANCEL or confirming it by pressing OK. These buttons are not required for coin transactions. The buttons are also used to navigate through the various diagnostic options (discussed below). The IPS M5 uses mechanical buttons rated at more than 200,000 cycles, which translates into more than 10 years of use. The buttons are also completely environmentally sealed to prevent moisture from affecting performance. The buttons are both labeled with symbols, words and are color coded to provide the most intuitive user experience possible. Additionally, the labels on the buttons are cast (imbedded) completely through the button so that wear and tear will not result in the label degrading over time. Primary Function: (+) Add more time to a credit card or a smart card transaction in increments defined within the meter management system. (-) Subtract more time to a credit card or a smart card transaction in increments defined within the meter management system. (OK) Confirm the amount of time to be purchased on a credit card or smart card transaction. (X) Cancel a credit card or smart card transaction before the transaction has been confirmed. Secondary Function: (+/-) Buttons can be used to scroll up or down through the meter diagnostics menus. (OK/X) Used to enter into and exit from specific diagnostics menu capabilities Tertiary Function: (OK) If configured, can be used to allow the public access additional information screens on the meter **Note as of now, IPS will be sending the card entry slot with keypad as a replacement. This can be subject to change.
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IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential 14Payment Method Decal Below are the most commonly used payment method decals. However, customer-specific decals can be purchased when ordering. Solar Panel The solar panel on the back of the meter acts as a continuous source of power for the meter’s rechargeable battery. The panel should remain unobstructed in order to allow for maximum light exposure. Although it does not require direct sunlight to be operational, the solar panel should be free from any graffiti or obstructions in order to maximize battery life. Additionally, if a meter will be bagged for longer than a 48 hour period, IPS recommends that it be turned off to prevent the battery from discharging, as the bag would prevent the solar panel from receiving light necessary to maintain the battery’s charge. Coin Validator The coin validator is a removable component of the meter that differentiates the coins inserted into the meter based on a variety of attributes. The validator utilizes optical sensors to detect blockages caused by both metallic and non-metallic objects. Jams are reported wirelessly to a distribution list established by the user. This allows for a more rapid response to affected meters and results in increased meter uptime and revenue. A variety of coins or tokens can be programmed into the meter as required. Additionally, known slugs or coin-like objects commonly used to defraud the meter can be specifically targeted and programmed to be rejected. The M5 coin validator has a stronger connector making it more difficult to secure.
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IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential 16Main Screen Once diagnostic mode is entered, the first screen displayed (above) will show the firmware version (top), the name of the meter’s current configuration will be below, terminal serial number (which should match the number on the sticker on the top of the meter), and the pole’s RFID tag number. Faults This menu will display any errors reported by the meter. When an error occurs, a message is sent from the Management System to maintenance staff via SMS or e-mail. The message indicates the type of error that occurred, the time, and the location. Here is a sample message generated when the meter detects a coin blockage: “Coin Blockage at Pole Serial Number X-YYY (Terminal Serial Number 0012345)” (Refer to the index for a complete list of codes).
IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential 17 Coin Test The coin test menu allows maintenance staff to verify that coins are validated correctly. The two key components in coin testing are the Coins, which shows the total coin count and Value, which is the value of the last coin inserted. When a coin is inserted, the Coins number will increase by 1 and the value will reflect the new coin. A number with a negative value will appear if that coin is not accepted (such as a penny). If a coin is inserted but the Coins count does not change, this may indicate a fault with the meter or the coin validator. Also if the value given for a particular coin is incorrect, the meter may not be programmed correctly. Card Test In order to verify that a card is being read properly, it can be tested in the Card Test menu. Once in this menu, insert and remove a card. The credit card type, number, and expiration date should appear on the screen. This information will not be seen if the card reader is malfunctioning or if the card is damaged.
IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential 18Communications Test (Comms Test) This menu will allow you to test the meter’s communication capabilities by forcing it to “call-in” to the management system. The meter uses GPRS (General Packet Radio Service) technology to communicate over the GSM (Global System for Mobile Communications) network. Performing this test verifies that the meter can successfully communicate with the management system, updates the meter’s internal clock, and forces the download of available firmware and configurations. A typical communication session will go through the following steps: The bottom row of each screen will display the information that is being transmitted or received. Please refrain from pressing any buttons during the comms session so as to not interrupt the transmission. If at any point, Error appears on the screen or Connected is not seen, there is most likely a communication error either due to a faulty communication module or a network error. In either case, be sure that the test is being performed in an area with good signal strength and attempt the communication session again. See the Troubleshooting section for ways to resolve communication problems.
IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential 19Fault Logging In order to simplify maintenance procedures, a fault logging feature is available for use on the meter. A fault can be logged at the meter and wirelessly transmitted to the management system thus eliminating the need for a handheld. To use this feature, scroll through the available options by pressing + or – and press OK to log the desired fault. Please contact IPS to customize the fault list. Meter Swap When changing the meter mechanism, use the ‘Meter Swap’ option. This will start the communication session and reset all usage information. To use this feature, press OK once the Meter Swap menu is displayed on the screen, and press the – button to confirm. The meter will exit out of Diagnostic Mode and complete the communication session in the background.
IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential 20Voltages The IPS SSPM, which is powered by battery, has a rechargeable cell and a non-rechargeable pack. The M5 batteries are designed to use energy in an efficient manner. The rechargeable cell is constantly recharged by the solar panel. The non-rechargeable pack is used when the main battery voltage is too low and there is not sufficient power coming from the solar panel. Once the power of the backup battery is exhausted, it will no longer be functional and should be replaced. Ultracapacitors have also been included to supplement the batteries. These are most beneficial in cold temperatures but always store power. The rechargeable battery is normally a lithium polymer or lithium-ion cylindrical type, which is typically recharged from a solar panel. The non-rechargeable battery is normally lithium-thionyl chloride (Li-SOCI2) cells designed as a backup for when the rechargeable battery becomes discharged. The M5 as well as the other SSPM can also use standard off-the-shelf batteries; however, in order to have maximum capabilities, IPS recommends using our IPS battery packs. Please note that if you would like to use off-the-shelf alkaline cells, there must be a special battery case to hold the alkaline cells. The Voltages menu displays information for the power sources in millivolts (mV). Solar Panel voltage is the current voltage level of the solar panel. It may be tested for proper operation by covering and uncovering the solar panel while ambient light is available. The voltage levels should change from a high value (uncovered) to a low value (covered). The battery voltages – Main and Backup – are shown separately. Please note that the Backup battery on the display screen as well as the below chart is the non-rechargeable battery which is plugged directly into the side of the M5. This battery has the expectancy life of approximately five years if the meter is in optimal conditions. The Main battery is the rechargeable cell and is directly on the Main PCB of the meter. The values for these voltages are shown in the following table:
IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential 21 Maximum Minimum Nominal Solar Panel 5500 mV 1000 mV* 4100 mV Main Battery 4100 mV 2800 mV 3600 mV Backup Battery 3680 mV 2800 mV 3600 mV * Minimum Solar Panel Voltage under indoor lighting Sleep The Sleep function allows the meter to be turned off when it is not in use, thus conserving battery power. IPS recommends that the meter be turned off when stored or if the meter is bagged for over 48 hours. If the meter is going to be stored for longer than a month, then please remove the power jumper. In order to put the meter to sleep, press OK and then press – to confirm. This can also be accomplished by holding down the diagnostic button until a beep is heard and the meter shuts off.
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IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential 23HOW TO … In this section, we will discuss several procedures to include: clear a coin jam, clear a card jam, replace the battery, replace the keypad, and replace the coin slot. Clear a Coin Jam When a coin jam occurs, the meter maintenance staff will be notified via email or text message. These jams typically occur due to the insertion of foreign material or insertion of multiple coins all at once, both with the intention of jamming the meter. Otherwise, the design of the meter is such that coin jams will happen very infrequently. If a coin blockage does occur: 1. Remove the screw from the front of the meter 2. Pull the validator from the rear of the meter housing by pressing on the spring loaded retention clip 3. The jam will be visible due to the design of the clear validator cover. Any thin object (such as a screwdriver) can be used to remove the jam. In rare cases, complete disassembly of the validator can be accomplished by removing the screws at the corners of the validator assembly 4. With the jam cleared, insert the validator into its original position, clipping into place 5. Replace the front validator screw
IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential 24 Clear a Card Jam Thanks to a new design feature, any coins jammed into the card reader slot are automatically cleared with the insertion of a credit card. The coins will fall through an opening in the card reader, thereby clearing the card path. Coins that fall into the meter mechanism housing may be removed at a later time. In rare cases where coins are maliciously jammed or for the removal of foreign material in the card reader, any thin sturdy device, such as a letter opener can be used to clear foreign objects. It may also be useful to remove the card reader entry slot to clear the jam. To do this, remove the two screws on the rear of the meter as indicated in the image below: Replace the Battery Battery replacement is likely required approximately every two years, depending on operating conditions. There is an additional cable required to connect the battery, which is a three socket to a six pin battery adapter cable. Method 1 (No tools required) If your meter is equipped with a battery compartment cover, follow the steps below: 1. Remove the battery compartment cover 2. Disconnect and remove the old battery from the battery extension cable or the main board connector terminal if extension cable is not present 3. Install and plug in the replacement battery Method 2 (requires a Phillips-head screwdriver): 1. Unscrew and remove the coin validator 2. Remove the screws at the rear of the meter 3. Disconnect and remove the faulty battery from the main board connector terminal 4. Install and plug in the replacement battery 5. Insert and tighten all screws and re-insert the coin validator Please see the diagram on the following page.
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IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential 31B. Error Status Codes The following error codes may be displayed in the FAULTS menu when the meter is placed in Diagnostic Mode: Battery Low – appears when the meter’s battery drops below 3000 mV Card Stuck – indicates an object inserted into the card reader Coin Path Blocked – indicates an object obstructing the path of the coin or the validator not being present OSC Fault – appears when a coin is detected but is not validated Time or Config error – the time on the meter is off by a more than 24 hours or the configuration on the meter is incorrect The following error codes may be displayed during a communication session in the COMMS TEST menu when the meter is placed in Diagnostic Mode: GSM Not Found – meter cannot communicate with the GSM radio CME ERROR 10 – SIM not inserted CME ERROR 107 – GPRS service not allowed CME ERROR 553 – context already activated CME ERROR 555 – activation failed CME ERROR 557 – cannot setup socket CME ERROR 559 – time out in opening socket
IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential 32C. Troubleshooting Power Problem: The meter’s display is blank and the LEDs are not flashing. Solution: Be sure to turn the meter on. This can be done by inserting any card into the meter. Insert it completely up the card slot and wait for a beep. If this fails, be sure the battery is plugged in. Also, verify that the card reader connector is attached to the solar panel and that the solar panel is fully connected to the main board. Problem: The meter’s display is blank but the LEDs are on continuously. Solution: Replace the battery. Problem: In the Voltage Menu item of the Diagnostic Menu, the Solar Panel voltage is reported as being extremely low (i.e. under 500 mV). Solution: Verify that the Solar Panel is properly connected to the Main board and there is nothing obstructing the Solar Panel. Problem: The display is blank, but the lights are flashing. Solution: Press the diagnostics button. If text appears on the screen, press Cancel. If the screen is still blank, inspect the LCD ribbon cable for damage. Verify that the Display Board is fully connected to the Main board. Coin Issues Problem: The meter reads Cards Only/No Coins. In Diagnostic Mode, the meter shows “Coin Path Blocked”. Solution: Check the validator for any obstructions. If the problem persists, check that the validator is properly plugged in and that the connector cable is not loose. Also check that the validator connector board is intact. Problem: The meter reads Cards Only/No Coins. In Diagnostic Mode, the meter shows “OSC Fault”. Solution: Check the validator for any obstructions. Try swapping the validator with another one as one of the coils of the existing validator may be damaged. Communication Issues Problem: During communications, the meter displays “GSM NOT FOUND”. Solution: Make sure that the Solar Panel Board is properly attached to the Main Board. Problem: During communications, the meter displays “NO SIM”. Solution: Verify that the SIM card is fully inserted into the SIM. Remove and replace the SIM card and force the meter to contact the management system.
IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential 33Problem: During communications, the meter displays “CSQ 99,99” or “CSQ 0,0” and never displays “Connected”. Solution: The antenna is not properly attached or the antenna cable is broken. Contact IPS about replacing the antenna. The meter may also be in a location with poor signal strength. Problem: During communications, the meter displays “CME ERROR: XXX”. Solution: This is typically the result of a network issue. Contact IPS to verify that the system is operational. Problem: The meter has the wrong configuration. Solution: When using an RFID tag, be sure that upon entering Diagnostic Mode the meter has a value for RFID. If all zeros are displayed, check the connection of the cable from the RFID Tag Reader board to the Main Board. You can also use another meter to read the tag. If the new meter shows a value for the RFID number, then the fault is with the meter. In case both meters fail to read the tag, try another tag. Verify that the meter is properly assigned in the management system. Be sure communications are working by going through the Comms Test in the Diagnostic Menu. D. Cleaning and General Maintenance For general cleaning purposes, IPS recommends the following procedures. Based on environmental and use conditions, the frequency of these maintenance techniques should be judged by the local maintenance staff and be increased or decreased appropriately.  Meters surfaces should be kept clean with mild soap and water  Compressed air may be used to keep the card reader and coin acceptor clear of debris  The card reader heads should be cleaned with a cleaning card every 1-2 months to ensure optimum performance of the card reader. Cleaning cards may be purchased from IPS The coin validator should be visually inspected for any damage or debris every 6 months.

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