IPS Group IPS2007SSPM Parking Meter with Data Collection User Manual MK5 Manual
IPS Group Inc. Parking Meter with Data Collection MK5 Manual
Users Manual
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| Document ID | 1932643 |
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| Document Description | Users Manual |
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| Document Type | User Manual |
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| Filesize | 108.68kB (1358514 bits) |
| Date Submitted | 2013-04-04 00:00:00 |
| Date Available | 2013-04-05 00:00:00 |
| Creation Date | 2013-02-05 15:31:30 |
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| Document Title | Microsoft Word - MK5 Manual |
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| Document Author: | emily.koons |
IPS S Single e-Space e Parking Metter M5: Use er’s Ma anual Version 1.0 IPS S Group, Inc c. 1 Oberlin Driive, Suite 10 00 5601 San Dieg go, CA 9212 21 Phone: (85 58) 404-060 07 E-mail: support@ipsg groupinc.com Web: http://www.ipsg groupinc.com IPS GROUP, Inc c. – M5 Manual ((Ver. 1.0) All inform mation contained d herein is consid dered confidentia al INFORMATION TO USER This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for Class B Digital Device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures. • • Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment TABLE OF CONTENTS INTRODUCTION............................................................................................................... 4 BASIC METER OPERATION............................................................................................ 5 Turning the Meter On and Off ..................................................................................... 5 Coins ........................................................................................................................... 5 Credit Cards ................................................................................................................ 5 Smart Cards ................................................................................................................ 6 PARKING METER FEATURES ........................................................................................ 7 Display ........................................................................................................................ 8 Idle/Expired ........................................................................................................ 9 Paid .................................................................................................................... 9 Faulty................................................................................................................ 10 Prepay .............................................................................................................. 11 Payment Not Accepted..................................................................................... 11 LEDs ......................................................................................................................... 11 No Parking/After Hours .................................................................................... 11 Idle/Expired ...................................................................................................... 11 Paid .................................................................................................................. 12 Out of Order ..................................................................................................... 12 Keypad ...................................................................................................................... 12 Diagnostics Button .................................................................................................... 13 Card Entry Slot / Card Payment ................................................................................ 13 Coin Entry Slot .......................................................................................................... 13 Payment Method Decal ............................................................................................. 14 Solar Panel ................................................................................................................ 14 Coin Validator ............................................................................................................ 14 RFID .......................................................................................................................... 14 Main Screen .............................................................................................................. 16 Faults ........................................................................................................................ 16 Coin Test ................................................................................................................... 17 Card Test .................................................................................................................. 17 Communications Test (Comms Test) ........................................................................ 18 Fault Logging ............................................................................................................ 19 Meter Swap ............................................................................................................... 19 Voltages .................................................................................................................... 20 Sleep ......................................................................................................................... 21 ACCESS CARDS ............................................................................................................ 22 Meter Diagnostics Card ............................................................................................. 22 Maintenance (Meter Credit) Card .............................................................................. 22 Coin Collection Card ................................................................................................. 22 HOW TO … ..................................................................................................................... 23 Clear a Coin Jam ...................................................................................................... 23 Clear a Card Jam ...................................................................................................... 24 Replace the Battery ................................................................................................... 24 Replace the Keypad .................................................................................................. 26 Replace the Coin Slot ............................................................................................... 26 Force a meter update ................................................................................................ 26 INDEX ............................................................................................................................. 26 A. Parts of the Meter ................................................................................................ 27 IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential Meter Mechanism ............................................................................................. 27 Circuit Boards / Internal Electronics ................................................................. 28 Top Cover (Model 795) .................................................................................... 29 Top Cover (Model 147/ Model 132) .................................................................. 30 B. Error Status Codes .............................................................................................. 31 C. Troubleshooting................................................................................................... 32 Power ............................................................................................................... 32 Coin Issues....................................................................................................... 32 Communication Issues ..................................................................................... 32 D. Cleaning and General Maintenance .................................................................... 33 IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential INTRODUCTION The IPS Single Space Parking Meter (SSPM) is a revolutionary product designed to enhance a city’s current single space parking system by providing additional payment options (such as credit card), access to real-time data (via web-based management system), without disruption of current parking meter operations. The primary features of the IPS credit card enabled single-space parking meters include: IPS single space parking meters are capable of accepting payment via coins, tokens, credit cards, debit cards, and smart cards at the meter terminal IPS single space parking meters are wirelessly networked and connected to a webbased management system – no additional customer software other than an Internet browser shall be required. The meter communicates in a similar fashion to a cell phone, and makes calls under a number of scenarios including: (1) credit card use, (2) fault notification, or (3) schedule daily call-in IPS single-space parking meters use a solar panel and rechargeable battery-pack to provide ongoing power and backup power IPS single-space parking Management System can wirelessly notify parking operations staff of any meter faults via a text message, email, or both IPS single-space parking Management System provides a variety of reports detailing financial, technical, and administrative functions via a single web-portal, including but not limited to credit card reconciliation, cash collection reports, coin box level (% full), and GPS location of meters. (Please refer to the management system user manual for complete details) While the meter does provide a number of advanced features, it functions very similarly to current electronic single-space parking meters, making implementation of this system easy and intuitive. Enclosed in this manual you will find everything you need to acquaint yourself with the primary operating features of this meter, as well as the basic maintenance activities that you will encounter. IPS welcomes customer feedback as part of the evolution of this product, so if you have any questions or concerns, please contact IPS directly: Phone: (858) 404-0607 Email: support@ipsgroupinc.com IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential BAS SIC METE ER OPER RATION Turn ning the Me eter On and Off To tu urn the mete er on, first make sure tha at the jumpe er (the small black plasttic piece nexxt to the e battery co onnector) is inserted ove er both pinss. Once this is connecte ed, the mete er should turn on automatically y. If not, ins sert any card d into the ccard slot unttil the displa ay turns on. To tu urn the mete er off, hold down the dia agnostics bu utton (Pleasse refer to page 7) below the keypad until the display is off. An additional wa ay to turn th he meter off is to use th he meter diagnostics card, go to o the SLEEP P display sccreen and prress OK to p put the mete er in sle eep mode (tu urns meter off o as well). Coin ns To make a payment with a co oin, follow th hese steps: 1. Insert coin ns and/or tokens into the e coin slot. 2. Display sh hows paid time and expiration time. 3. Metering begins once e payment is s complete. Cred dit Cards To make a payment with a crredit or debitt card, follow ws these ste eps: 1. Insert credit card and quickly rem move it. 2. Choose amount of tim me using blue buttons (+ + for more tim me, - for lesss time). 3. Press the e green ‘OK’ button once e desired tim me is displayyed on the sscreen or re ed ‘Cancel’ button to void d the transaction. 4. Wait for verification. 5. Metering begins once e payment is s complete. Even if the paym ment is not co onfirmed, by y pressing th he OK button n, the meterr will time ou ut, proce ess the paym ment, and giv ve the indica ated parking g time. IPS GROUP, Inc c. – M5 Manual ((Ver. 1.0) All inform mation contained d herein is consid dered confidentia al Smart Cards To make a payment with a smart card, follow these steps: 1. Insert the card chip-side up. The meter will display the remaining balance on the card. 2. Choose amount of time using blue buttons (+ for more time, - for less time). 3. Press ‘OK’ once desired time is displayed on the screen or ‘Cancel’ to void the transaction. Follow the instructions on the screen and do not remove the smart card until instructed to do so. The screen will display the amount deducted from the user’s smart card as well as the remaining balance. 4. Metering begins when ‘OK’ is pressed. If a card is left inside the meter, the meter will alert the motorist with a series of beeps. If it is not removed, the meter will report a card jam. IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential PAR RKING ME ETER FEATURES eter Feature es MK5 Parking Me Part Descriptions 1. Dis splay 2. LE EDs 3. Dia agnostic Buttton 4. Ca ard Entry Slo ot with Keypa ad 5. Co oin Entry Slo ot 6. Co oin Decal 7. So olar Panel 8. Co oin Validator with Anti-Fishing IPS GROUP, Inc c. – M5 Manual ((Ver. 1.0) All inform mation contained d herein is consid dered confidentia al Display The display is designed to be simple and user friendly, while providing key information to both the motorist and enforcement officers. The M5 LCD is 160 X 160 pixels versus the M3 display screen which was 132 X 64. The messages displayed on the backlit LCD are fully programmable to provide rate information, parking time limits, and time remaining on the meter. With the M5 screen, there is now the capability to have images as well (See below example). Alternating screens allow for a variety of programming options. The displayed messages can be updated remotely at any time via the web-based management system. The meter operates in one of the following five states: Idle/Expired Paid Faulty Prepay No Payment Accepted The following images and descriptions highlight the default message settings. IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential Idle/Expired An expired meter alternates between displaying the rate and time limit information as well as the available payment options. (Please see images on following page) Paid A paid meter displays the rate and time limit information while the alternate screen shows the remaining time (in the HH:MM format) and the expiration time. An optional setting in the management system is available to display negative time during grace mode or once the meter is expired. IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential Faulty There are three types of meter faults that will be displayed: Cards Only, Coins Only, and Out of Order. When a coin jam is detected, credit cards will still be available as a payment option: When a card jam is detected, coins will still be available as a payment option: When both payment options are unavailable, the meter will display the message below: IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential 10 Prepay The meter may be programmed to accept payment prior to the start of enforcement on any given day by setting up a prepay period. The actual paid time begins when enforcement starts but the meter displays the purchased time in addition to the time between the transaction and the start of enforcement. Payment Not Accepted There are two situations where payment is not accepted: Free Parking and No Parking. In both cases, when a coin or card is inserted, the meter will ignore the payment and continue to display the appropriate screen. The Free Parking display is typically used when parking is not enforced. The No Parking display is used for Tow-Away or Street Cleaning. The messages for these time periods can be customized as necessary. LEDs The LEDs on the back of the meter (below the solar panel) and in the front, to the right of the display, are intended to indicate the state of the meter. The Hi-Brite LEDs on the rear allow for easy, in-car meter enforcement while the front LEDs provide a good indicator for motorists and on-foot enforcement personnel. Typically, these lights are turned off outside of the hours of enforcement to conserve battery power. The LEDs on the front and rear of the meter operate the same way. Below is the default configuration for the LEDs. These operating features can be modified via the management system. No Parking/After Hours The LEDs will be off during non-operational hours. Idle/Expired When a meter is expired, the RED LEDs will flash. Paid When a meter is paid, the GREEN LEDs will flash IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential 11 Out of Order When a meter has a card and/or a coin jam, both AMBER lights will flash. Keypad The M5 keypad has four, push buttons: + TIME, - TIME, OK, and CANCEL. They are used for credit card, debit card, and smart card transactions. After a user inserts and removes a card, he or she will have the option of adding more time by pressing the + TIME button, choosing less time with the - TIME button, canceling the transaction using CANCEL or confirming it by pressing OK. These buttons are not required for coin transactions. The buttons are also used to navigate through the various diagnostic options (discussed below). The IPS M5 uses mechanical buttons rated at more than 200,000 cycles, which translates into more than 10 years of use. The buttons are also completely environmentally sealed to prevent moisture from affecting performance. The buttons are both labeled with symbols, words and are color coded to provide the most intuitive user experience possible. Additionally, the labels on the buttons are cast (imbedded) completely through the button so that wear and tear will not result in the label degrading over time. Primary Function: (+) Add more time to a credit card or a smart card transaction in increments defined within the meter management system. (-) Subtract more time to a credit card or a smart card transaction in increments defined within the meter management system. (OK) Confirm the amount of time to be purchased on a credit card or smart card transaction. (X) Cancel a credit card or smart card transaction before the transaction has been confirmed. Secondary Function: (+/-) Buttons can be used to scroll up or down through the meter diagnostics menus. (OK/X) Used to enter into and exit from specific diagnostics menu capabilities Tertiary Function: (OK) If configured, can be used to allow the public access additional information screens on the meter **Note as of now, IPS will be sending the card entry slot with keypad as a replacement. This can be subject to change. IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential 12 Diag gnostics Bu utton The Diagnostic Button is loc cated on the e right side of the meter, just below the keypad. Th he button ha as severral uses: a. Press the e button on nce to access Diagnosttic Mode. b. Press the e button on nce and pre ess Cancel to take time off the mete er. c. Hold dow wn the butto on for severa al seconds to power off the meter. Card d Entry Slo ot / Card Pa ayment In ord der to pay with w a credit card, the motorist mu ust insertt a card into o the card slot s insert and remove it. This slot will acc cept standarrd-sized cred dit, debit, an nd smarrt cards. Th he proper wa ay to insert a card is wiith the magnetic strripe down, on o the right hand side of the card entry slo ot (see illustrration on the e left). A card is also us sed to turn the parking meter on. If the meterr is off, inse ert any card into the e slot and re emove it oncce a beep iss heard and text appearrs on th he screen. Coin n Entry Slo ot Motorists use coiins in the same fashion as older, co in-only parkking meters. When a coin is ins serted, the amount of pa aid time appe ears on the screen. Aftter the mete er detects tha at no ad dditional coin ns are added d, the paid tiime is displa ayed on the meter. The coin entry slot can eas sily be chan nged to acco ommodate vvarious coin n sizes or b be sized d to prevent certain coin ns from bein ng used (succh as $1 coins). If an a alternate coiin slot is s required to o adapt to ne ew coin acce eptance poli cies, please e contact IPS S to purchasse new coin slots. The T two (2) primary opttions are slo ots that acce ept all coins (including $ $1 s) and those that do not accept $1 co oins. coins IPS GROUP, Inc c. – M5 Manual ((Ver. 1.0) All inform mation contained d herein is consid dered confidentia al 13 Payment Method Decal Below are the most commonly used payment method decals. However, customerspecific decals can be purchased when ordering. Solar Panel The solar panel on the back of the meter acts as a continuous source of power for the meter’s rechargeable battery. The panel should remain unobstructed in order to allow for maximum light exposure. Although it does not require direct sunlight to be operational, the solar panel should be free from any graffiti or obstructions in order to maximize battery life. Additionally, if a meter will be bagged for longer than a 48 hour period, IPS recommends that it be turned off to prevent the battery from discharging, as the bag would prevent the solar panel from receiving light necessary to maintain the battery’s charge. Coin Validator The coin validator is a removable component of the meter that differentiates the coins inserted into the meter based on a variety of attributes. The validator utilizes optical sensors to detect blockages caused by both metallic and non-metallic objects. Jams are reported wirelessly to a distribution list established by the user. This allows for a more rapid response to affected meters and results in increased meter uptime and revenue. A variety of coins or tokens can be programmed into the meter as required. Additionally, known slugs or coin-like objects commonly used to defraud the meter can be specifically targeted and programmed to be rejected. The M5 coin validator has a stronger connector making it more difficult to secure. IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential 14 RFID IPS meters use an RFID (R Radio Frequ uency Identiffication) tag g installed in n the meterr’s housing to identiify themselv ves in the management system. The RFID tag g is a uniqu ue serial number tha at allows the e meter to be b automaticcally associa ated with the e proper polle or loc cation. Each tag is assigned to a pole in the m managementt system. W When a mete er transmits the RFID number with w which itt comes in c ontact to the e manageme ent system, it gets linked to th he pole to which the RF FID numberr is assigne ed. This allo ows for eassy installlation and tracking of the meter within the sysstem. The RFID tag do oes not storre any information. It simply acts as a lin nk between the pole in the field an nd its define ed locatiion in the Ma anagement System. DIAGNOSTIC C MODE The meter’s dia agnostic mo ode is a useful tool for determiining meterr issues an nd preve enting poten ntial problem ms in the futu ure. Use th e + and – kkeys to scroll through th he various menus. To enter a menu item, press the O OK button. To exit out of the menu u, press s the CANC CEL button. To comple etely exit Di agnostic Mo ode, press tthe CANCE EL button several tim mes until the meter is in the opera ational mode e. If OK is p pressed on a menu u item that has h no furthe er informatio on or optionss (such as S Software), the Cancel ke ey must be pressed before othe er menu item ms may be acccessed. Note: Each metter is individ dually config gured and th ave differentt menu item ms hus may ha availa able than the e ones desc cribed below. IPS GROUP, Inc c. – M5 Manual ((Ver. 1.0) All inform mation contained d herein is consid dered confidentia al 15 Main Screen Once diagnostic mode is entered, the first screen displayed (above) will show the firmware version (top), the name of the meter’s current configuration will be below, terminal serial number (which should match the number on the sticker on the top of the meter), and the pole’s RFID tag number. Faults This menu will display any errors reported by the meter. When an error occurs, a message is sent from the Management System to maintenance staff via SMS or e-mail. The message indicates the type of error that occurred, the time, and the location. Here is a sample message generated when the meter detects a coin blockage: “Coin Blockage at Pole Serial Number XYYY (Terminal Serial Number 0012345)” (Refer to the index for a complete list of codes). IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential 16 Coin Test The coin test menu allows maintenance staff to verify that coins are validated correctly. The two key components in coin testing are the Coins, which shows the total coin count and Value, which is the value of the last coin inserted. When a coin is inserted, the Coins number will increase by 1 and the value will reflect the new coin. A number with a negative value will appear if that coin is not accepted (such as a penny). If a coin is inserted but the Coins count does not change, this may indicate a fault with the meter or the coin validator. Also if the value given for a particular coin is incorrect, the meter may not be programmed correctly. Card Test In order to verify that a card is being read properly, it can be tested in the Card Test menu. Once in this menu, insert and remove a card. The credit card type, number, and expiration date should appear on the screen. This information will not be seen if the card reader is malfunctioning or if the card is damaged. IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential 17 Communications Test (Comms Test) This menu will allow you to test the meter’s communication capabilities by forcing it to “callin” to the management system. The meter uses GPRS (General Packet Radio Service) technology to communicate over the GSM (Global System for Mobile Communications) network. Performing this test verifies that the meter can successfully communicate with the management system, updates the meter’s internal clock, and forces the download of available firmware and configurations. A typical communication session will go through the following steps: The bottom row of each screen will display the information that is being transmitted or received. Please refrain from pressing any buttons during the comms session so as to not interrupt the transmission. If at any point, Error appears on the screen or Connected is not seen, there is most likely a communication error either due to a faulty communication module or a network error. In either case, be sure that the test is being performed in an area with good signal strength and attempt the communication session again. See the Troubleshooting section for ways to resolve communication problems. IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential 18 Fault Logging In order to simplify maintenance procedures, a fault logging feature is available for use on the meter. A fault can be logged at the meter and wirelessly transmitted to the management system thus eliminating the need for a handheld. To use this feature, scroll through the available options by pressing + or – and press OK to log the desired fault. Please contact IPS to customize the fault list. Meter Swap When changing the meter mechanism, use the ‘Meter Swap’ option. This will start the communication session and reset all usage information. To use this feature, press OK once the Meter Swap menu is displayed on the screen, and press the – button to confirm. The meter will exit out of Diagnostic Mode and complete the communication session in the background. IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential 19 Voltages The IPS SSPM, which is powered by battery, has a rechargeable cell and a nonrechargeable pack. The M5 batteries are designed to use energy in an efficient manner. The rechargeable cell is constantly recharged by the solar panel. The non-rechargeable pack is used when the main battery voltage is too low and there is not sufficient power coming from the solar panel. Once the power of the backup battery is exhausted, it will no longer be functional and should be replaced. Ultracapacitors have also been included to supplement the batteries. These are most beneficial in cold temperatures but always store power. The rechargeable battery is normally a lithium polymer or lithium-ion cylindrical type, which is typically recharged from a solar panel. The non-rechargeable battery is normally lithium-thionyl chloride (Li-SOCI2) cells designed as a backup for when the rechargeable battery becomes discharged. The M5 as well as the other SSPM can also use standard off-the-shelf batteries; however, in order to have maximum capabilities, IPS recommends using our IPS battery packs. Please note that if you would like to use off-the-shelf alkaline cells, there must be a special battery case to hold the alkaline cells. The Voltages menu displays information for the power sources in millivolts (mV). Solar Panel voltage is the current voltage level of the solar panel. It may be tested for proper operation by covering and uncovering the solar panel while ambient light is available. The voltage levels should change from a high value (uncovered) to a low value (covered). The battery voltages – Main and Backup – are shown separately. Please note that the Backup battery on the display screen as well as the below chart is the nonrechargeable battery which is plugged directly into the side of the M5. This battery has the expectancy life of approximately five years if the meter is in optimal conditions. The Main battery is the rechargeable cell and is directly on the Main PCB of the meter. The values for these voltages are shown in the following table: IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential 20 Maximum Minimum 5500 mV 1000 mV* Solar Panel 4100 mV 2800 mV Main Battery 3680 mV 2800 mV Backup Battery * Minimum Solar Panel Voltage under indoor lighting Nominal 4100 mV 3600 mV 3600 mV Sleep The Sleep function allows the meter to be turned off when it is not in use, thus conserving battery power. IPS recommends that the meter be turned off when stored or if the meter is bagged for over 48 hours. If the meter is going to be stored for longer than a month, then please remove the power jumper. In order to put the meter to sleep, press OK and then press – to confirm. This can also be accomplished by holding down the diagnostic button until a beep is heard and the meter shuts off. IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential 21 ACC CESS CA ARDS There e are three access card ds issued by y IPS: Diagn nostic Card,, Maintenance Card, an nd Coin Collection card. The ca ards have a unique num ber so as to o be able to ttrack the use er and also block th he card from m being used d if it has be een lost or stolen. The cards act likke regular credit carrds, having a 16 digit number, expira ation date, a and card hold der name. Mete er Diagnos stics Card This card is used d to access the meter’s s Diagnosticc Mode. It iis convenien nt to use this card when the meter is inside e the housin ng so that re emoval of the e dome is no ot necessaryy. IPS recommend s using the e Diagnostic c Card to acccess Diagn nostic Mode e so that th he mainttenance activity is linked d to a speciffic user, som mething that can’t be acccomplished if Diagn nostic Mode is entered by b pressing the t diagnosttic button be elow the keyypad. Main ntenance (M Meter Cred dit) Card The maintenance e card is used to add time to the m meter. This is a quicker way to givve motorists credit than feedin ng coins th hrough the meter and also allowss for greate er accou untability, as s the transactions are lo ogged in the e management system. The card is stan used in similarr fashion as ndard cre edit card d. Coin n Collection Card When n collecting coins from the t meter, IPS recomm mends using the Coin Co ollection carrd in ord der to provid de accurate reporting of the money ccollected and the curren nt value of th he cashb box. Upon inserting the e card into the t meter d during coin ccollection, th he screen w will displa ay a confirm mation messa age that the collection h has been completed. W When the carrd is use ed, the coin totals and value are res set to zero, and the collected coin iinformation is transmitted to the e manageme ent system. IPS GROUP, Inc c. – M5 Manual ((Ver. 1.0) All inform mation contained d herein is consid dered confidentia al 22 HOW TO … In this section, we will discuss several procedures to include: clear a coin jam, clear a card jam, replace the battery, replace the keypad, and replace the coin slot. Clear a Coin Jam When a coin jam occurs, the meter maintenance staff will be notified via email or text message. These jams typically occur due to the insertion of foreign material or insertion of multiple coins all at once, both with the intention of jamming the meter. Otherwise, the design of the meter is such that coin jams will happen very infrequently. If a coin blockage does occur: 1. Remove the screw from the front of the meter 2. Pull the validator from the rear of the meter housing by pressing on the spring loaded retention clip 3. The jam will be visible due to the design of the clear validator cover. Any thin object (such as a screwdriver) can be used to remove the jam. In rare cases, complete disassembly of the validator can be accomplished by removing the screws at the corners of the validator assembly 4. With the jam cleared, insert the validator into its original position, clipping into place 5. Replace the front validator screw IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential 23 Clear a Card Jam Thanks to a new design feature, any coins jammed into the card reader slot are automatically cleared with the insertion of a credit card. The coins will fall through an opening in the card reader, thereby clearing the card path. Coins that fall into the meter mechanism housing may be removed at a later time. In rare cases where coins are maliciously jammed or for the removal of foreign material in the card reader, any thin sturdy device, such as a letter opener can be used to clear foreign objects. It may also be useful to remove the card reader entry slot to clear the jam. To do this, remove the two screws on the rear of the meter as indicated in the image below: Replace the Battery Battery replacement is likely required approximately every two years, depending on operating conditions. There is an additional cable required to connect the battery, which is a three socket to a six pin battery adapter cable. Method 1 (No tools required) If your meter is equipped with a battery compartment cover, follow the steps below: 1. Remove the battery compartment cover 2. Disconnect and remove the old battery from the battery extension cable or the main board connector terminal if extension cable is not present 3. Install and plug in the replacement battery Method 2 (requires a Phillips-head screwdriver): 1. Unscrew and remove the coin validator 2. Remove the screws at the rear of the meter 3. Disconnect and remove the faulty battery from the main board connector terminal 4. Install and plug in the replacement battery 5. Insert and tighten all screws and re-insert the coin validator Please see the diagram on the following page. IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential 24 Repllace the Ba attery hod 1 Meth Meth hod 2 IPS GROUP, Inc c. – M5 Manual ((Ver. 1.0) All inform mation contained d herein is consid dered confidentia al 25 Repllace the Co oin Slot The coin entry sllot can easilly be change ed in order tto accept co oins of differrent sizes. T To replace the coin n slot, remo ove the Carrd Entry Slo ot (as show wn below) a and the Coiin Validator. The coin slot should easily slide out. Inssert the new w coin slot w with the notch hside up, u replace the t coin validator, and th he card entrry slot to com mplete the in nstallation. Forc ce a Meter Update In ord der to force a meter to call c in to the e manageme ent system tto get a firm mware update e, config guration upd date, or simp ply to test co ommunicatio ons: 1. Enter Dia agnostic mod de by pressing the diag gnostic switcch located b below the OK button of the keypad or using the Diagnostic Card 2. Scroll thro ough the me enus to Com mms Test an nd press OK 3. The mete er will attemp pt to communicate with tthe server. Do not presss any button ns on the keypad durin ng this proc cess as thiss may interrrupt the co ommunicatio on session. See Comms s Test for an n example off a typical se ession. 4. Once the e meter com mmunication n session co ompletes, p press CANC CEL until th he meter retu urns to operating mode IPS GROUP, Inc c. – M5 Manual ((Ver. 1.0) All inform mation contained d herein is consid dered confidentia al 26 INDEX A. Parts of the Meter Mete er Mechaniism (MK5 Meter Mech hanism wiith NFC) Part Descriptions 1. Ba attery Cover 2. Ba attery 3. Co oin Entry Slo ot Plate 4. NF FC Bezel 5. UN NC 8-32 x 3//8" C'Sunk Phillips Screw w (2) 6. Ch hassis and PCB Assemb bly with NFC C Antenna 7. Mo odule Case Rear 8. Va alidator with Anti-Fishing 9. UN NC 6-32 x 3//16" Pan Phiillips Screw (2) 10. UNC 8-32 x 2" 2 Pan Phillip ps Screw (2) 11. Card Reader Entry Face Plate / Keyp pad 12. UNC 8-32 x 1/2" 1 C'Sunk Phillips Scre ew 13. Module Case e Front 14. Validator Con nnector PCB 15. UNC 4-40 x 1/4" 1 Pan Phiillips Screw (4) 16. UNC 6-32 x 5/16" Pan Ph hillips Screw w (2) IPS GROUP, Inc c. – M5 Manual ((Ver. 1.0) All inform mation contained d herein is consid dered confidentia al 27 Circu uit Boards / Internal Ele ectronics The IPS meter us ses printed circuit board ds and electrronic sub-assemblies to process datta from inserted carrds and coin ns to commu unicate a va ariety of info ormation to tthe motoristss, parking operation ns staff, as well w as the IP PS managem ment system m. The function of th hese boards s is as follow ws: or enforcement 1. Rear expiiry LEDs – fo 2. Solar ass sembly – prrimarily charrges batteryy pack and drives rear--facing expirry LEDs 3. PCBA cha assis – holds all boards in place 4. Card read der sub-asse embly – hou uses the carrd reader forr both magn netic strip an nd smart carrd application ns 6. Display board – incorrporates the LCD and fro ont facing exxpiry indicato or 7. Main board – houses s core proce essing and m memory funcctions. The ccircuit board ds are confo ormally coated to preve ent fault due e to exposurre to moistu ure and dusst. Dependin ng on the le evel of user knowledge and trainin ng, these bo oards can b be replaced as needed by the custo omer, or ret urned to IPS S for repair//replacemen nt. MK5 Circuit Boa ards / Intern nal Electron nics Part Descriptions 1. Ma ain PCB 2. Ex xpiry Indicato or 3. UN NC 4-40 x 1//4" Pan Phillips Screw (5 5) 4. So olar Panel 5. So olar PCB 6. Ch hassis Frame e and Plate 7. Ca ard Reader 8. UN NC 2-56 x 1//4" C'Sunk Phillips Screw w (4) 9. Dis splay PCB 10. LCD Spacer 11. LCD 12. NFC Antenna 13. UNC 4-40 x 1/4" 1 C'Sunk u/c Phillips Screw (3) IPS GROUP, Inc c. – M5 Manual ((Ver. 1.0) All inform mation contained d herein is consid dered confidentia al 28 Top Cov ver (Model 795) p Cover (Mo odel 795) MK5 Top Part Descriptions 1. Head Upper Casting 2. Solar Gasket 3. Head Lens 4. Interfa ace Gasket 5. UNC 8-32 x 3/8" C'Sunk Phillips Screw IPS GROUP, Inc. – M5 M Manual (Ver. 1.0) All information n contained here ein is considered confidential 29 Top Cov ver (Modell 147/Mode el 132) Parts and d assembly are the sam me for both 14 47 & 132 mo odels. p Cover (Mo odel 147/Mo odel 132) MK5 Top Part Descriptions 1. Head Upper Casting 2. Solar Gasket 3. Head Lens 4. Interfa ace Gasket 5. UNC 8-32 x 3/8" C'Sunk Phillips Screw (6) IPS GROUP, Inc. – M5 M Manual (Ver. 1.0) All information n contained here ein is considered confidential 30 B. Error Status Codes The following error codes may be displayed in the FAULTS menu when the meter is placed in Diagnostic Mode: Battery Low – appears when the meter’s battery drops below 3000 mV Card Stuck – indicates an object inserted into the card reader Coin Path Blocked – indicates an object obstructing the path of the coin or the validator not being present OSC Fault – appears when a coin is detected but is not validated Time or Config error – the time on the meter is off by a more than 24 hours or the configuration on the meter is incorrect The following error codes may be displayed during a communication session in the COMMS TEST menu when the meter is placed in Diagnostic Mode: GSM Not Found – meter cannot communicate with the GSM radio CME ERROR 10 – SIM not inserted CME ERROR 107 – GPRS service not allowed CME ERROR 553 – context already activated CME ERROR 555 – activation failed CME ERROR 557 – cannot setup socket CME ERROR 559 – time out in opening socket IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential 31 C. Troubleshooting Power Problem: The meter’s display is blank and the LEDs are not flashing. Solution: Be sure to turn the meter on. This can be done by inserting any card into the meter. Insert it completely up the card slot and wait for a beep. If this fails, be sure the battery is plugged in. Also, verify that the card reader connector is attached to the solar panel and that the solar panel is fully connected to the main board. Problem: The meter’s display is blank but the LEDs are on continuously. Solution: Replace the battery. Problem: In the Voltage Menu item of the Diagnostic Menu, the Solar Panel voltage is reported as being extremely low (i.e. under 500 mV). Solution: Verify that the Solar Panel is properly connected to the Main board and there is nothing obstructing the Solar Panel. Problem: The display is blank, but the lights are flashing. Solution: Press the diagnostics button. If text appears on the screen, press Cancel. If the screen is still blank, inspect the LCD ribbon cable for damage. Verify that the Display Board is fully connected to the Main board. Coin Issues Problem: The meter reads Cards Only/No Coins. In Diagnostic Mode, the meter shows “Coin Path Blocked”. Solution: Check the validator for any obstructions. If the problem persists, check that the validator is properly plugged in and that the connector cable is not loose. Also check that the validator connector board is intact. Problem: The meter reads Cards Only/No Coins. In Diagnostic Mode, the meter shows “OSC Fault”. Solution: Check the validator for any obstructions. Try swapping the validator with another one as one of the coils of the existing validator may be damaged. Communication Issues Problem: During communications, the meter displays “GSM NOT FOUND”. Solution: Make sure that the Solar Panel Board is properly attached to the Main Board. Problem: During communications, the meter displays “NO SIM”. Solution: Verify that the SIM card is fully inserted into the SIM. Remove and replace the SIM card and force the meter to contact the management system. IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential 32 Problem: During communications, the meter displays “CSQ 99,99” or “CSQ 0,0” and never displays “Connected”. Solution: The antenna is not properly attached or the antenna cable is broken. Contact IPS about replacing the antenna. The meter may also be in a location with poor signal strength. Problem: During communications, the meter displays “CME ERROR: XXX”. Solution: This is typically the result of a network issue. Contact IPS to verify that the system is operational. Problem: The meter has the wrong configuration. Solution: When using an RFID tag, be sure that upon entering Diagnostic Mode the meter has a value for RFID. If all zeros are displayed, check the connection of the cable from the RFID Tag Reader board to the Main Board. You can also use another meter to read the tag. If the new meter shows a value for the RFID number, then the fault is with the meter. In case both meters fail to read the tag, try another tag. Verify that the meter is properly assigned in the management system. Be sure communications are working by going through the Comms Test in the Diagnostic Menu. D. Cleaning and General Maintenance For general cleaning purposes, IPS recommends the following procedures. Based on environmental and use conditions, the frequency of these maintenance techniques should be judged by the local maintenance staff and be increased or decreased appropriately. Meters surfaces should be kept clean with mild soap and water Compressed air may be used to keep the card reader and coin acceptor clear of debris The card reader heads should be cleaned with a cleaning card every 1-2 months to ensure optimum performance of the card reader. Cleaning cards may be purchased from IPS The coin validator should be visually inspected for any damage or debris every 6 months. IPS GROUP, Inc. – M5 Manual (Ver. 1.0) All information contained herein is considered confidential 33
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