Igloohome IGK2 Igloohome Smart Keybox User Manual

Igloohome Pte Ltd Igloohome Smart Keybox

User manual

Installers &User guideKeybox 2.Version 0.1 04/18
As our igloohome app is frequently updated, there may be changes to this manual. Please refer to our website igloohome.co/support for the latest version of the manual.
Lock InstallationTable of Contents04 What’s Included 05 Specifications06 Features08 Quick Start Guide09 Pairing10 Unlocking11 Locking1207 Lock BehaviourLock Tutorial14Troubleshoot18
What’s IncludedKeybox 2Mounting Screws x4 Screws Anchors x404Slim ShackleBattery CoverSpare Screws x4Rubber Studs x6Mounting Seal Rings x4
Specifications Dimensions 114mm (4.5 in) x 116mm (6.5 in) x 38mm (1.5 in)Inner Shackle Width 36mm (1.4in)Slim Shackle Inner Width 40mm (1.6in)Inner Storage Space 108mm (4.3 in) x 75mm (3 in) x 16mm (0.6 in)Material Zinc Alloy, ABS, Hardened SteelNet Weight 1kg (2.2lbs)Wireless Protocol Bluetooth 4.0 Current Rating (Standby) ~20uACurrent Rating (Active) ~20mABatteries 4 x AAA* (LR03) Alkaline Batteries Unlock Mechanism Bluetooth, PIN code166 mm (6.5in)114 mm (4.5in)Front36 mm (1.4in)46 mm (1.8in)This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.* DO NOT USE: Heavy Duty, Eveready, GP, or rechargeable batteries. Duracell & Energizer alkaline batteries recommended. Please note that using better batteries will improve the performance and lifespan of the lock.05Thickness: 38mm (1.5in)108 mm (4.3in)Storage Depth : 16mm (0.6in)75 mm (3in)Front (Opened)
FeaturesBluetooth Master KeyThe igloohome Smart Keybox 2 unlocks with Bluetooth via the app.Master PIN CodeThe igloohome Smart Keybox 2 unlocks with a permanent Master PIN Code.User PIN CodeThe igloohome mobile app can generate 3 types of User Pin codes (One-Time, Permanent or Duration).PIN / Bluetooth UnlockLow Battery IndicatorLED light changes to red light when battery level is low. The battery level can also be monitored on the app and is updated during Bluetooth Unlock.Cloud Backup of Master AccessMaster access is tied to user account instead of phone. Any phones logged in to user account will have full control of the lock.Note: Multiple phones can log into the same acount. To give admin control to another party, you may share with them your login credentials.Battery LifeThe Keybox 2 can last up to 9 months with 4 x AAA alkaline batteries.BatteryEmergency Jump StartIf battery power is drained, an external 9 Volt battery can be used to provide emergency power. The 2 contact points of the battery must be aligned with the 2 contact points on the Keybox as shown in page 17.06Bluetooth Guest KeyThe igloohome mobile app can generate and share Bluetooth keys (based on duration) with guests to unlock the Smart Keybox 2.
FeaturesAutomatic Re-lockIf Keybox is unlocked but remains un-opened for 60 seconds, it will automatically re-lock.Security AlarmIf the Keybox is not closed properly, it will beep to indicate that it is not secure. SecurityDecoy CodeUp to a total of 6 decoy pins can be entered before or/and after the actual PIN code. 075 consecutive invalid PIN codesSecurity Lockout ModeWait for 5 MinutesorBluetooth UnlockKeypad is flickeringUnresponsive for 5 minutesActivated byDisable ByBehaviourDurationLock BehaviourNo. of PIN No. of Decoy PIN8 47 56 6For example, if your PIN Code is 12345678, you can enter any 4 digits before the PIN to unlock like so,xxxx12345678
Quick Start Guide08Remove 4 screws and battery cover Insert AAA BatteriesSecure battery cover tightly with 4 screws 4Leave the Keybox 2 open and pair with the igloohome app. In case the Keybox is closed, enter 1234 to unlock.Battery Cover
Keybox 2______Download igloohome appfrom App Store/Google PlayRegister a newaccount or,Login with an existingaccount on appCHECKLISTLock has not been pairedThe keypad stays awake during pairingTurn on your phone’s Bluetoothand Internet connectionEnsure that the Keybox is kept open during pairing2.1 Enter your lock name > Confirm > Create new home or Add lock to existing Home > Name Your Home > Submit > Successfully Added!New users1. Upon Login > Add a new igloohome lock > Select your Product > Pair Lock to App > Next2. Enter your lock name > Confirm > Create New Home > Name Your Home > Submit > Successfully Added!Keybox 2______1. Go to Menu > Configuration > Add Lock > Select your Product > Follow Steps for Pairing Lock To App > Select Bluetooth Lock > Lock Paired! Current users2. Add lock to a new or existing home.Pairing09
Unlocking10Bluetooth Unlocka1. Open your igloohome app2. Tap on the “Bluetooth Unlock” button3. Wait for a long beep after 1 to 2 seconds4. Pull the tabs of the side to open the lock (see image below)PIN Codeb1. Place your palm over keypad to wake device up2. Key in a valid PIN code (with or without decoy pins) followed by the “Unlock Icon” 3. Wait for a long beep after 1 to 2 seconds and the LED to go o4. Pull the tabs of the side to open the lock (see image below)
1. Place your palm over keypad to wake device up2. Key in a valid PIN code (with or without decoy pins) followed by the “Unlock Icon” 3. Wait for a long beep after 1 to 2 seconds and the LED to go o4. Pull the tabs of the side to open the lock (see image below)Locking1. Simply close the keybox tightly2. Wait for a long beep after 1 to 2 seconds11
Lock InstallationSecure Keybox on a handle or knoba1. Unlock the keybox2. Push the shackle release to the right3. Pull out the shackle4. Secure on a handle or knob5. Insert back the shackle6. Insert the Rubber Studs in the holes12ShackleReleaseFor door handles For door knobs, use Slim Shackle
Mount on a surfaceb1. Unlock the keybox2. Drill holes on a wall3. Hammer the screw anchors into the holes4. Mount the Keybox 2 on the wall with the mounting seal rings and 4 screws13Mounting Seal Rings
14Lock Tutorial - on igloohome App - on Keybox 2Before proceeding, turn on your Bluetooth and ensure that you are within Bluetooth range of the lock.Home > Select Lock Name > > Master PIN Code > >Setting Master PIN code2New PIN codes can be added fromAdding new PIN code3PIN Type Use PIN within*One-Time PIN 6 hrs of generationPermanent PIN 24hrs of generationDuration PIN 24hrs from the start timeOne-Time PIN and Permanent PIN will appear under “Active” and Duration PIN will appear either under “Active” or “Pending” section, depending on the start and end time.PIN code description can be changed by clicking on > > Select PIN >*PIN code will expire if it is not used by stated time.Home > Select Lock Name > > > Select PIN TypeEdit PINOnce PIN code is generated, user must key the generated code onto the Keybox keypad followed by # to activate the code before proceeding. To change the PIN, enter: Press for 2 seconds > Key 1 0 and tap > Current PIN and tap > New 6-digit PIN and tap > New 6-digit PIN and tap Current PIN Code 1234 5678New PIN Code 010101On Keypad Press for 2 seconds > Key 1 0 > 1234 5678 > 010101 > 010101 * Only active Permanent and Duration PINs can be edited on the Keybox.
Lock Tutorial - on igloohome App - on Keybox 24Removing used PINGo to Home > Select Lock Name > > ‘ INACTIVE ‘ > Select PIN > The PIN code will be removed from your app view. Note: PINs under the ‘ ACTIVE ‘ tab cannot be deleted from the Keybox unless the Keybox is reset. See pg. 15 “Resetting PIN codes” for instructions.5View Access LogsGo to Home > Select Lock Name > > Access logs for bluetooth keys and PIN codes will be displayed.Bluetooth Key Sharing6Bluetooth sharing allows you to share a Bluetooth Key with other users for mobile access. It allows your guests to unlock the igloohome smart keybox 2 via Bluetooth.To create a Bluetooth Key, Go to Home > Select Lock Name > > > Choose whoto issue key to > Access Type : Bluetooth Key > Enter Access Details > To delete a Bluetooth Key, Go to Home > Select Lock Name > > ‘PENDING‘ > > OkTo receive a Bluetooth Key, Download the igloohome app from iTunes or Google Play store and register/login to your account(a) To receive key via QR code, go to Home > Visits > or(b) To receive a key via URL, click on the URL and follow the intructions* Note: Bluetooth Key must be accepted within 1 hour of generation before it expiresTo use a Bluetooth Key, Go to Home > Visits > Click on to unlock the doorCreate Key15
16Lock Tutorial - on igloohome App - on Keybox 2Airbnb Connect87Ensure that Bluetooth is switched on, and you are within Bluetooth range of the lock. Go to Home > Select Lock Name > > >All PINs will be reset except for Master PIN, and all PIN codes previously generated are no longer valid.Resetting PIN CodesReset PINsStep 1: Connect to your AirbnbOpen the igloohome app > Menu > > Connect With AirbnbAirbnb Connect automates the generation of PIN codes for your Airbnb guests based on their approved reservations. It costs USD$4.99 per month, but is currently on free trial.Here are the steps to activate Airbnb ConnectStep 2: Connect to Airbnb listingsMenu > > > Select Home to Connect > Select airbnb Listing and PIN Time to associateNote: Emails with PIN code will be sent to the guest one hour before check-in time. PINs will only be valid between the check-in and check-out times.Step 3: Change Check-in and Check-out timeMenu > > > Select Listing > Listing DetailsNote: Changing your check-in/check-out time via the igloohome app aects the validity of the PIN codes shared with your guest. It does not change the check-in/check-out time on your listing on the Airbnb website.
Menu > > 9V Jumpstart Feature1. Touch and hold the battery contacts against the 9V jumpstart pin on the lock and you will hear a series of beeps2. While holding the 9V battery to the jumpstart, key in your PIN code on the keypad fol-lowed by to unlock10Lock Tutorial - on igloohome App - on Keybox 2Disconnect Airbnb9Should you prefer to generate PIN codes for your guests manually, you may disconnect your Airbnb listing from the igloohome home listing. To do so, go to:Should you wish to completely disconnect your Airbnb account from your igloohome account, make sure that all your Airbnb listings have been disconnected in the above step, then go to:Go to Airbnb Host Website > Connected Apps > Select igloohome to disconnect9VDisconnect179V
TroubleshootPairing is unsuccessful• Try with a dierent mobile device, using the same username and password• Update your phone’s Operating system to the latest version• Restart the Bluetooth and internet connection on your mobile device • Restart igloohome app on your mobile device• Switch to a new set of batteries• Use a 9V battery to jumpstart and switch to a new set of batteries• Ensure that your Keybox has not been placed outdoors / exposed to weather elementsKeypad does not light up • The Keybox is low in battery. Switch to a new set of batteries• Ensure that your Keybox has not been placed outdoors / exposed to weather elementsKeypad is flickering• Make sure that the generated PIN codes are activated within the given hours• Do a Bluetooth Unlock to refresh the app• PIN codes may have been customised or expired• Ensure that your Keybox has not been placed outdoors / exposed to weather elementsGenerated PIN codes do not work• To open the battery compartment, unlock the keybox and twist the battery cover clockwise to loosen• Replace all 4 batteries, and put the battery cover back on by twisting counterclockwiseChanging Batteries• Do a Bluetooth Key unlock to refresh the battery level on the app • Battery level shown in the app may not be accurate• Use Alkaline batteries only• Do not use: Heavy Duty, Eveready, GP, or rechargeable batteries• Ensure that your Keybox has not been placed outdoors / exposed to weather elementsLock is not working when battery level is not 100%• Restart the Bluetooth and internet connection on your mobile device• Check on the timezone of the home listing against your phone time• Check if the Bluetooth Key is expired. It must be accepted within 1 hour of generation• Update your igloohome app to the latest version• Switch to a new set of batteries• Ensure that your Keybox has not been placed outdoors / exposed to weather elementsBluetooth Key is not working• Check battery level of the lock • Ensure you have installed the battery cover correctly• Ensure 9V contact points are not damagedRe-lock is not working• Check if the Keybox is in security lockout mode (See Pg. 7)Keypad lights up on touchbut does not beep* Using high quality batteries will improve the performance and lifespan of the lock18
For enquiries go to: igloohome.co/support

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