Igloohome IGK2 Igloohome Smart Keybox User Manual
Igloohome Pte Ltd Igloohome Smart Keybox
User manual
Installers &
User guide
Keybox 2.
Version 0.1 04/18
As our igloohome app is frequently updated, there may be changes to this manual.
Please refer to our website igloohome.co/support for the latest version of the manual.
Lock Installation
Table of Contents
04 What’s Included
05 Specifications
06 Features
08 Quick Start Guide
09 Pairing
10 Unlocking
11 Locking
12
07 Lock Behaviour
Lock Tutorial
14
Troubleshoot
18
What’s Included
Keybox 2
Mounting Screws x4 Screws Anchors x4
04
Slim Shackle
Battery Cover
Spare Screws x4
Rubber Studs x6Mounting Seal Rings x4
Specifications
Dimensions 114mm (4.5 in) x 116mm (6.5 in) x 38mm (1.5 in)
Inner Shackle Width 36mm (1.4in)
Slim Shackle Inner Width 40mm (1.6in)
Inner Storage Space 108mm (4.3 in) x 75mm (3 in) x 16mm (0.6 in)
Material Zinc Alloy, ABS, Hardened Steel
Net Weight 1kg (2.2lbs)
Wireless Protocol Bluetooth 4.0
Current Rating (Standby) ~20uA
Current Rating (Active) ~20mA
Batteries 4 x AAA* (LR03) Alkaline Batteries
Unlock Mechanism Bluetooth, PIN code
166 mm (6.5in)
114 mm (4.5in)
Front
36 mm (1.4in)
46 mm (1.8in)
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and (2) This device must accept any interference received,
including interference that may cause undesired operation.
* DO NOT USE: Heavy Duty, Eveready, GP, or rechargeable batteries. Duracell & Energizer alkaline batteries
recommended. Please note that using better batteries will improve the performance and lifespan of the lock.
05
Thickness: 38mm (1.5in)
108 mm (4.3in)
Storage Depth : 16mm (0.6in)
75 mm (3in)
Front (Opened)
Features
Bluetooth Master Key
The igloohome Smart Keybox 2
unlocks with Bluetooth via the app.
Master PIN Code
The igloohome Smart Keybox 2
unlocks with a permanent Master PIN
Code.
User PIN Code
The igloohome mobile app can
generate 3 types of User Pin codes
(One-Time, Permanent or Duration).
PIN / Bluetooth Unlock
Low Battery Indicator
LED light changes to red light when
battery level is low. The battery level
can also be monitored on the app and
is updated during Bluetooth Unlock.
Cloud Backup of Master Access
Master access is tied to user account
instead of phone. Any phones logged
in to user account will have full control
of the lock.
Note: Multiple phones can log into the
same acount. To give admin control
to another party, you may share with
them your login credentials.
Battery Life
The Keybox 2 can last up to 9 months
with 4 x AAA alkaline batteries.
Battery
Emergency Jump Start
If battery power is drained, an
external 9 Volt battery can be used
to provide emergency power. The
2 contact points of the battery must
be aligned with the 2 contact points
on the Keybox as shown in page 17.
06
Bluetooth Guest Key
The igloohome mobile app can
generate and share Bluetooth keys
(based on duration) with guests to
unlock the Smart Keybox 2.
Features
Automatic Re-lock
If Keybox is unlocked but remains
un-opened for 60 seconds, it will
automatically re-lock.
Security Alarm
If the Keybox is not closed properly,
it will beep to indicate that it is not
secure.
Security
Decoy Code
Up to a total of 6 decoy pins can
be entered before or/and after the
actual PIN code.
07
5 consecutive invalid PIN codes
Security Lockout Mode
Wait for 5 Minutes
or
Bluetooth Unlock
Keypad is flickering
Unresponsive for 5 minutes
Activated by
Disable By
Behaviour
Duration
Lock Behaviour
No. of PIN No. of Decoy PIN
8 4
7 5
6 6
For example, if your PIN Code is
12345678, you can enter any 4 digits
before the PIN to unlock like so,
xxxx12345678
Quick Start Guide
08
Remove 4 screws and battery cover Insert AAA Batteries
Secure battery cover tightly with 4 screws 4Leave the Keybox 2 open and pair with the
igloohome app. In case the Keybox is closed,
enter 1234 to unlock.
Battery Cover
Keybox 2
______
Download igloohome app
from App Store/Google Play
Register a new
account or,
Login with an existing
account on app
CHECKLIST
Lock has not been paired
The keypad stays awake during pairing
Turn on your phone’s Bluetooth
and Internet connection
Ensure that the Keybox is kept open
during pairing
2.1 Enter your lock name > Confirm > Create new home or Add lock to existing
Home > Name Your Home > Submit > Successfully Added!
New users
1. Upon Login > Add a new igloohome lock > Select your Product > Pair Lock to App > Next
2. Enter your lock name > Confirm > Create New Home > Name Your Home > Submit >
Successfully Added!
Keybox 2
______
1. Go to Menu > Configuration > Add Lock > Select your Product > Follow Steps for
Pairing Lock To App > Select Bluetooth Lock > Lock Paired!
Current users
2. Add lock to a new or existing home.
Pairing
09
Unlocking
10
Bluetooth Unlock
a
1. Open your igloohome app
2. Tap on the “Bluetooth Unlock” button
3. Wait for a long beep after 1 to 2 seconds
4. Pull the tabs of the side to open the lock (see image below)
PIN Code
b
1. Place your palm over keypad to wake device up
2. Key in a valid PIN code (with or without decoy pins) followed by the “Unlock Icon”
3. Wait for a long beep after 1 to 2 seconds and the LED to go o
4. Pull the tabs of the side to open the lock (see image below)
1. Place your palm over keypad to wake device up
2. Key in a valid PIN code (with or without decoy pins) followed by the “Unlock Icon”
3. Wait for a long beep after 1 to 2 seconds and the LED to go o
4. Pull the tabs of the side to open the lock (see image below)
Locking
1. Simply close the keybox tightly
2. Wait for a long beep after 1 to 2 seconds
11
Lock Installation
Secure Keybox on a handle or knob
a
1. Unlock the keybox
2. Push the shackle release to the right
3. Pull out the shackle
4. Secure on a handle or knob
5. Insert back the shackle
6. Insert the Rubber Studs in the holes
12
Shackle
Release
For door handles For door knobs,
use Slim Shackle
Mount on a surface
b
1. Unlock the keybox
2. Drill holes on a wall
3. Hammer the screw anchors into the holes
4. Mount the Keybox 2 on the wall with the
mounting seal rings and 4 screws
13
Mounting Seal Rings
14
Lock Tutorial - on igloohome App - on Keybox 2
Before proceeding, turn on your Bluetooth and ensure that you are within Bluetooth range
of the lock.
Home > Select Lock Name > > Master PIN Code > >
Setting Master PIN code
2
New PIN codes can be added from
Adding new PIN code
3
PIN Type Use PIN within*
One-Time PIN 6 hrs of generation
Permanent PIN 24hrs of generation
Duration PIN 24hrs from the start time
One-Time PIN and Permanent PIN will appear under “Active” and Duration PIN will appear
either under “Active” or “Pending” section, depending on the start and end time.
PIN code description can be changed by clicking on > > Select PIN >
*PIN code will expire if it is not used by stated time.
Home > Select Lock Name > > > Select PIN Type
Edit PIN
Once PIN code is generated, user must key the generated code onto the Keybox keypad
followed by # to activate the code before proceeding. To change the PIN, enter:
Press for 2 seconds > Key 1 0 and tap > Current PIN and tap > New 6-digit PIN and
tap > New 6-digit PIN and tap
Current PIN Code 1234 5678
New PIN Code 010101
On Keypad Press for 2 seconds > Key 1 0 > 1234 5678 > 010101
> 010101
* Only active Permanent and Duration PINs can be edited on the Keybox.
Lock Tutorial - on igloohome App - on Keybox 2
4Removing used PIN
Go to Home > Select Lock Name > > ‘ INACTIVE ‘ > Select PIN >
The PIN code will be removed from your app view.
Note: PINs under the ‘ ACTIVE ‘ tab cannot be deleted from the Keybox unless the Keybox is
reset. See pg. 15 “Resetting PIN codes” for instructions.
5View Access Logs
Go to Home > Select Lock Name > >
Access logs for bluetooth keys and PIN codes will be displayed.
Bluetooth Key Sharing
6
Bluetooth sharing allows you to share a Bluetooth Key with other users for mobile access. It
allows your guests to unlock the igloohome smart keybox 2 via Bluetooth.
To create a Bluetooth Key, Go to Home > Select Lock Name > > > Choose who
to issue key to > Access Type : Bluetooth Key > Enter Access Details >
To delete a Bluetooth Key, Go to Home > Select Lock Name > > ‘PENDING‘ > > Ok
To receive a Bluetooth Key, Download the igloohome app from iTunes or Google Play store and
register/login to your account
(a) To receive key via QR code, go to Home > Visits > or
(b) To receive a key via URL, click on the URL and follow the intructions
* Note: Bluetooth Key must be accepted within 1 hour of generation before it expires
To use a Bluetooth Key, Go to Home > Visits > Click on to unlock the door
Create Key
15
16
Lock Tutorial - on igloohome App - on Keybox 2
Airbnb Connect
8
7
Ensure that Bluetooth is switched on, and you are within Bluetooth range of the lock.
Go to Home > Select Lock Name > > >
All PINs will be reset except for Master PIN, and all PIN codes previously generated are no
longer valid.
Resetting PIN Codes
Reset PINs
Step 1: Connect to your Airbnb
Open the igloohome app > Menu > > Connect With Airbnb
Airbnb Connect automates the generation of PIN codes for your Airbnb guests based on
their approved reservations. It costs USD$4.99 per month, but is currently on free trial.
Here are the steps to activate Airbnb Connect
Step 2: Connect to Airbnb listings
Menu > > > Select Home to Connect > Select airbnb Listing and PIN Time to associate
Note: Emails with PIN code will be sent to the guest one hour before check-in time. PINs will only be
valid between the check-in and check-out times.
Step 3: Change Check-in and Check-out time
Menu > > > Select Listing > Listing Details
Note: Changing your check-in/check-out time via the igloohome app aects the validity of the PIN
codes shared with your guest. It does not change the check-in/check-out time on your listing on
the Airbnb website.
Menu > >
9V Jumpstart Feature
1. Touch and hold the battery contacts against the 9V jumpstart pin on the lock and you will
hear a series of beeps
2. While holding the 9V battery to the jumpstart, key in your PIN code on the keypad fol-
lowed by to unlock
10
Lock Tutorial - on igloohome App - on Keybox 2
Disconnect Airbnb
9
Should you prefer to generate PIN codes for your guests manually, you may disconnect your
Airbnb listing from the igloohome home listing.
To do so, go to:
Should you wish to completely disconnect your Airbnb account from your igloohome
account, make sure that all your Airbnb listings have been disconnected in the above step,
then go to:
Go to Airbnb Host Website > Connected Apps > Select igloohome to disconnect
9V
Disconnect
17
9V
Troubleshoot
Pairing is unsuccessful
• Try with a dierent mobile device, using the
same username and password
• Update your phone’s Operating system to the
latest version
• Restart the Bluetooth and internet connection on
your mobile device
• Restart igloohome app on your mobile device
• Switch to a new set of batteries
• Use a 9V battery to jumpstart and switch to a
new set of batteries
• Ensure that your Keybox has not been placed
outdoors / exposed to weather elements
Keypad does not light up
• The Keybox is low in battery. Switch to a new set
of batteries
• Ensure that your Keybox has not been placed
outdoors / exposed to weather elements
Keypad is flickering
• Make sure that the generated PIN codes are
activated within the given hours
• Do a Bluetooth Unlock to refresh the app
• PIN codes may have been customised or expired
• Ensure that your Keybox has not been placed
outdoors / exposed to weather elements
Generated PIN codes do not work
• To open the battery compartment, unlock the
keybox and twist the battery cover clockwise to
loosen
• Replace all 4 batteries, and put the battery cover
back on by twisting counterclockwise
Changing Batteries
• Do a Bluetooth Key unlock to refresh the
battery level on the app
• Battery level shown in the app may not
be accurate
• Use Alkaline batteries only
• Do not use: Heavy Duty, Eveready, GP, or
rechargeable batteries
• Ensure that your Keybox has not been placed
outdoors / exposed to weather elements
Lock is not working when
battery level is not 100%
• Restart the Bluetooth and internet connection on
your mobile device
• Check on the timezone of the home listing against
your phone time
• Check if the Bluetooth Key is expired. It must be
accepted within 1 hour of generation
• Update your igloohome app to the latest version
• Switch to a new set of batteries
• Ensure that your Keybox has not been placed
outdoors / exposed to weather elements
Bluetooth Key is not working
• Check battery level of the lock
• Ensure you have installed the battery cover
correctly
• Ensure 9V contact points are not damaged
Re-lock is not working
• Check if the Keybox is in security lockout
mode (See Pg. 7)
Keypad lights up on touch
but does not beep
* Using high quality batteries will improve the
performance and lifespan of the lock
18
For enquiries go to:
igloohome.co/support