Igloohome IGK2 Igloohome Smart Keybox User Manual

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Document ID	3846755
Application ID	o6PXNC6qkmMgCGLmuDBxbA==
Document Description	User manual
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	50.08kB (625995 bits)
Date Submitted	2018-05-11 00:00:00
Date Available	2018-05-11 00:00:00
Creation Date	2018-04-16 11:05:10
Producing Software	Adobe PDF Library 15.0
Document Lastmod	2018-05-09 18:42:38
Document Title	User manual
Document Creator	Adobe InDesign CC 13.1 (Macintosh)

Installers &
User guide
Keybox 2.
Version 0.1
04/18
As our igloohome app is frequently updated, there may be changes to this manual.
Please refer to our website igloohome.co/support for the latest version of the manual.
Table of Contents
04
What’s Included
05
Specifications
06
Features
07
Lock Behaviour
08
Quick Start Guide
09
Pairing
10
Unlocking
11
Locking
12
Lock Installation
14
Lock Tutorial
18
Troubleshoot
What’s Included
Keybox 2
04
Mounting Seal Rings x4
Slim Shackle
Rubber Studs x6
Mounting Screws x4
Screws Anchors x4
Battery Cover
Spare Screws x4
Specifications
Dimensions			 114mm (4.5 in) x 116mm (6.5 in) x 38mm (1.5 in)
Inner Shackle Width 		36mm (1.4in)
Slim Shackle Inner Width		
40mm (1.6in)
Inner Storage Space			
108mm (4.3 in) x 75mm (3 in) x 16mm (0.6 in)
Material				Zinc Alloy, ABS, Hardened Steel
Net Weight			1kg (2.2lbs)
Wireless Protocol			Bluetooth 4.0
Current Rating (Standby)		
~20uA
Current Rating (Active)		 ~20mA
Batteries				
4 x AAA* (LR03) Alkaline Batteries
Unlock Mechanism			
Bluetooth, PIN code
Front (Opened)
36 mm (1.4in)
Storage Depth : 16mm (0.6in)
108 mm (4.3in)
75 mm (3in)
166 mm (6.5in)
46 mm (1.8in)
Front
114 mm (4.5in)
Thickness: 38mm (1.5in)
* DO NOT USE: Heavy Duty, Eveready, GP, or rechargeable batteries. Duracell & Energizer alkaline batteries
recommended. Please note that using better batteries will improve the performance and lifespan of the lock.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and (2) This device must accept any interference received,
including interference that may cause undesired operation.
05
Features
PIN / Bluetooth Unlock
Master PIN Code
Bluetooth Guest Key
The igloohome Smart Keybox 2
unlocks with a permanent Master PIN
Code.
The igloohome mobile app can
generate and share Bluetooth keys
(based on duration) with guests to
unlock the Smart Keybox 2.
User PIN Code
The igloohome mobile app can
generate 3 types of User Pin codes
(One-Time, Permanent or Duration).
Bluetooth Master Key
The igloohome Smart Keybox 2
unlocks with Bluetooth via the app.
Cloud Backup of Master Access
Master access is tied to user account
instead of phone. Any phones logged
in to user account will have full control
of the lock.
Note: Multiple phones can log into the
same acount. To give admin control
to another party, you may share with
them your login credentials.
Battery
Battery Life
Low Battery Indicator
The Keybox 2 can last up to 9 months
with 4 x AAA alkaline batteries.
LED light changes to red light when
battery level is low. The battery level
can also be monitored on the app and
is updated during Bluetooth Unlock.
Emergency Jump Start
If battery power is drained, an
external 9 Volt battery can be used
to provide emergency power. The
2 contact points of the battery must
be aligned with the 2 contact points
on the Keybox as shown in page 17.
06
Features
Security
Security Alarm
Decoy Code
If the Keybox is not closed properly,
it will beep to indicate that it is not
secure.
Up to a total of 6 decoy pins can
be entered before or/and after the
actual PIN code.
No. of PIN
No. of Decoy PIN
Automatic Re-lock
If Keybox is unlocked but remains
un-opened for 60 seconds, it will
automatically re-lock.
For example, if your PIN Code is
12345678, you can enter any 4 digits
before the PIN to unlock like so,
xxxx12345678
Lock Behaviour
Security Lockout Mode
Activated by
Disable By
5 consecutive invalid PIN codes
Wait for 5 Minutes
or
Bluetooth Unlock
Behaviour
Keypad is flickering
Duration
Unresponsive for 5 minutes
07
Quick Start Guide
Remove 4 screws and battery cover
Insert AAA Batteries
Battery Cover
Secure battery cover tightly with 4 screws
08
Leave the Keybox 2 open and pair with the
igloohome app. In case the Keybox is closed,
enter 1234 to unlock.
Pairing
Download igloohome app
from App Store/Google Play
Register a new
account or,
Login with an existing
account on app
CHECKLIST
Lock has not been paired
The keypad stays awake during pairing
Turn on your phone’s Bluetooth
and Internet connection
Ensure that the Keybox is kept open
during pairing
New users
1. Upon Login > Add a new igloohome lock > Select your Product > Pair Lock to App > Next
2. Enter your lock name > Confirm > Create New Home > Name Your Home > Submit >
Successfully Added!
Keybox 2
______
Current users
1. Go to Menu > Configuration > Add Lock > Select your Product > Follow Steps for
Pairing Lock To App > Select Bluetooth Lock > Lock Paired!
2. Add lock to a new or existing home.
2.1 Enter your lock name > Confirm > Create new home or Add lock to existing
Home > Name Your Home > Submit > Successfully Added!
Keybox 2
______
09
Unlocking
Bluetooth Unlock
1. Open your igloohome app
2. Tap on the “Bluetooth Unlock” button
3. Wait for a long beep after 1 to 2 seconds
4. Pull the tabs of the side to open the lock (see image below)
PIN Code
1. Place your palm over keypad to wake device up
2. Key in a valid PIN code (with or without decoy pins) followed by the “Unlock Icon”
3. Wait for a long beep after 1 to 2 seconds and the LED to go off
4. Pull the tabs of the side to open the lock (see image below)
10
Locking
1. Simply close the keybox tightly
2. Wait for a long beep after 1 to 2 seconds
11
Lock Installation
Secure Keybox on a handle or knob
1. Unlock the keybox
2. Push the shackle release to the right
3. Pull out the shackle
4. Secure on a handle or knob
5. Insert back the shackle
6. Insert the Rubber Studs in the holes
Shackle
Release
For door handles
12
For door knobs,
use Slim Shackle
b
Mount on a surface
1. Unlock the keybox
2. Drill holes on a wall
3. Hammer the screw anchors into the holes
4. Mount the Keybox 2 on the wall with the
mounting seal rings and 4 screws
Mounting Seal Rings
13
Lock Tutorial
- on igloohome App
- on Keybox 2
Setting Master PIN code
Before proceeding, turn on your Bluetooth and ensure that you are within Bluetooth range
of the lock.
Home > Select Lock Name >
> Master PIN Code >
Adding new PIN code
New PIN codes can be added from
Home > Select Lock Name >
> Select PIN Type
PIN Type
Use PIN within*
One-Time PIN
6 hrs of generation
Permanent PIN
24hrs of generation
Duration PIN
24hrs from the start time
One-Time PIN and Permanent PIN will appear under “Active” and Duration PIN will appear
either under “Active” or “Pending” section, depending on the start and end time.
PIN code description can be changed by clicking on >
> Select PIN >
*PIN code will expire if it is not used by stated time.
Edit PIN
Once PIN code is generated, user must key the generated code onto the Keybox keypad
followed by # to activate the code before proceeding. To change the PIN, enter:
Press
for 2 seconds > Key 1 0 and tap
tap
> New 6-digit PIN and tap
> Current PIN and tap
Current PIN Code
1234 5678
New PIN Code
010101
On Keypad
Press for 2 seconds > Key 1 0
> 010101
> New 6-digit PIN and
> 1234 5678
* Only active Permanent and Duration PINs can be edited on the Keybox.
14
> 010101
Lock Tutorial
- on Keybox 2
- on igloohome App
Removing used PIN
Go to Home > Select Lock Name >
> ‘ INACTIVE ‘ > Select PIN >
The PIN code will be removed from your app view.
Note: PINs under the ‘ ACTIVE ‘ tab cannot be deleted from the Keybox unless the Keybox is
reset. See pg. 15 “Resetting PIN codes” for instructions.
View Access Logs
Go to Home > Select Lock Name >
Access logs for bluetooth keys and PIN codes will be displayed.
Bluetooth Key Sharing
Bluetooth sharing allows you to share a Bluetooth Key with other users for mobile access. It
allows your guests to unlock the igloohome smart keybox 2 via Bluetooth.
To create a Bluetooth Key, Go to Home > Select Lock Name >		
to issue key to > Access Type : Bluetooth Key > Enter Access Details >
> Choose who
Create Key
To receive a Bluetooth Key, Download the igloohome app from iTunes or Google Play store and
register/login to your account
(a) To receive key via QR code, go to Home > Visits >
or
(b) To receive a key via URL, click on the URL and follow the intructions
* Note: Bluetooth Key must be accepted within 1 hour of generation before it expires
To use a Bluetooth Key, Go to Home > Visits > Click on
To delete a Bluetooth Key, Go to Home > Select Lock Name >
to unlock the door
> ‘PENDING‘ >
> Ok
15
Lock Tutorial
- on igloohome App
- on Keybox 2
Resetting PIN Codes
Ensure that Bluetooth is switched on, and you are within Bluetooth range of the lock.
Go to Home > Select Lock Name >
Reset PINs
All PINs will be reset except for Master PIN, and all PIN codes previously generated are no
longer valid.
Airbnb Connect
Airbnb Connect automates the generation of PIN codes for your Airbnb guests based on
their approved reservations. It costs USD$4.99 per month, but is currently on free trial.
Here are the steps to activate Airbnb Connect
Step 1: Connect to your Airbnb
Open the igloohome app > Menu >
Connect With Airbnb
Step 2: Connect to Airbnb listings
Menu >
> Select Home to Connect > Select airbnb Listing and PIN Time to associate
Note: Emails with PIN code will be sent to the guest one hour before check-in time. PINs will only be
valid between the check-in and check-out times.
Step 3: Change Check-in and Check-out time
Menu >
> Select Listing > Listing Details
Note: Changing your check-in/check-out time via the igloohome app affects the validity of the PIN
codes shared with your guest. It does not change the check-in/check-out time on your listing on
the Airbnb website.
16
Lock Tutorial
- on igloohome App
- on Keybox 2
Disconnect Airbnb
Should you prefer to generate PIN codes for your guests manually, you may disconnect your
Airbnb listing from the igloohome home listing.
To do so, go to:
Menu >
Disconnect
Should you wish to completely disconnect your Airbnb account from your igloohome
account, make sure that all your Airbnb listings have been disconnected in the above step,
then go to:
Go to Airbnb Host Website > Connected Apps > Select igloohome to disconnect
10
9V Jumpstart Feature
1. Touch and hold the battery contacts against the 9V jumpstart pin on the lock and you will
hear a series of beeps
2. While holding the 9V battery to the jumpstart, key in your PIN code on the keypad followed by
to unlock
9V
9V
17
Troubleshoot
Pairing is unsuccessful
• Try with a different mobile device, using the
same username and password
• Update your phone’s Operating system to the
latest version
• Restart the Bluetooth and internet connection on
your mobile device
• Restart igloohome app on your mobile device
• Switch to a new set of batteries
Keypad does not light up
• Use a 9V battery to jumpstart and switch to a
new set of batteries
• Ensure that your Keybox has not been placed
outdoors / exposed to weather elements
Keypad is flickering
• The Keybox is low in battery. Switch to a new set
of batteries
• Ensure that your Keybox has not been placed
outdoors / exposed to weather elements
Generated PIN codes do not work
• Make sure that the generated PIN codes are
activated within the given hours
• Do a Bluetooth Unlock to refresh the app
• PIN codes may have been customised or expired
• Ensure that your Keybox has not been placed
outdoors / exposed to weather elements
Keypad lights up on touch
but does not beep
• Check if the Keybox is in security lockout
mode (See Pg. 7)
18
Lock is not working when
battery level is not 100%
• Do a Bluetooth Key unlock to refresh the
battery level on the app
• Battery level shown in the app may not
be accurate
• Use Alkaline batteries only
• Do not use: Heavy Duty, Eveready, GP, or
rechargeable batteries
• Ensure that your Keybox has not been placed
outdoors / exposed to weather elements
* Using high quality batteries will improve the
performance and lifespan of the lock
Bluetooth Key is not working
• Restart the Bluetooth and internet connection on
your mobile device
• Check on the timezone of the home listing against
your phone time
• Check if the Bluetooth Key is expired. It must be
accepted within 1 hour of generation
• Update your igloohome app to the latest version
• Switch to a new set of batteries
• Ensure that your Keybox has not been placed
outdoors / exposed to weather elements
Re-lock is not working
• Check battery level of the lock
• Ensure you have installed the battery cover
correctly
• Ensure 9V contact points are not damaged
Changing Batteries
• To open the battery compartment, unlock the
keybox and twist the battery cover clockwise to
loosen
• Replace all 4 batteries, and put the battery cover
back on by twisting counterclockwise
For enquiries go to:
igloohome.co/support

---

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