Igloohome IGK2 Igloohome Smart Keybox User Manual
Igloohome Pte Ltd Igloohome Smart Keybox
User manual
Installers & User guide Keybox 2. Version 0.1 04/18 As our igloohome app is frequently updated, there may be changes to this manual. Please refer to our website igloohome.co/support for the latest version of the manual. Table of Contents 04 What’s Included 05 Specifications 06 Features 07 Lock Behaviour 08 Quick Start Guide 09 Pairing 10 Unlocking 11 Locking 12 Lock Installation 14 Lock Tutorial 18 Troubleshoot What’s Included Keybox 2 04 Mounting Seal Rings x4 Slim Shackle Rubber Studs x6 Mounting Screws x4 Screws Anchors x4 Battery Cover Spare Screws x4 Specifications Dimensions 114mm (4.5 in) x 116mm (6.5 in) x 38mm (1.5 in) Inner Shackle Width 36mm (1.4in) Slim Shackle Inner Width 40mm (1.6in) Inner Storage Space 108mm (4.3 in) x 75mm (3 in) x 16mm (0.6 in) Material Zinc Alloy, ABS, Hardened Steel Net Weight 1kg (2.2lbs) Wireless Protocol Bluetooth 4.0 Current Rating (Standby) ~20uA Current Rating (Active) ~20mA Batteries 4 x AAA* (LR03) Alkaline Batteries Unlock Mechanism Bluetooth, PIN code Front (Opened) 36 mm (1.4in) Storage Depth : 16mm (0.6in) 108 mm (4.3in) 75 mm (3in) 166 mm (6.5in) 46 mm (1.8in) Front 114 mm (4.5in) Thickness: 38mm (1.5in) * DO NOT USE: Heavy Duty, Eveready, GP, or rechargeable batteries. Duracell & Energizer alkaline batteries recommended. Please note that using better batteries will improve the performance and lifespan of the lock. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. 05 Features PIN / Bluetooth Unlock Master PIN Code Bluetooth Guest Key The igloohome Smart Keybox 2 unlocks with a permanent Master PIN Code. The igloohome mobile app can generate and share Bluetooth keys (based on duration) with guests to unlock the Smart Keybox 2. User PIN Code The igloohome mobile app can generate 3 types of User Pin codes (One-Time, Permanent or Duration). Bluetooth Master Key The igloohome Smart Keybox 2 unlocks with Bluetooth via the app. Cloud Backup of Master Access Master access is tied to user account instead of phone. Any phones logged in to user account will have full control of the lock. Note: Multiple phones can log into the same acount. To give admin control to another party, you may share with them your login credentials. Battery Battery Life Low Battery Indicator The Keybox 2 can last up to 9 months with 4 x AAA alkaline batteries. LED light changes to red light when battery level is low. The battery level can also be monitored on the app and is updated during Bluetooth Unlock. Emergency Jump Start If battery power is drained, an external 9 Volt battery can be used to provide emergency power. The 2 contact points of the battery must be aligned with the 2 contact points on the Keybox as shown in page 17. 06 Features Security Security Alarm Decoy Code If the Keybox is not closed properly, it will beep to indicate that it is not secure. Up to a total of 6 decoy pins can be entered before or/and after the actual PIN code. No. of PIN No. of Decoy PIN Automatic Re-lock If Keybox is unlocked but remains un-opened for 60 seconds, it will automatically re-lock. For example, if your PIN Code is 12345678, you can enter any 4 digits before the PIN to unlock like so, xxxx12345678 Lock Behaviour Security Lockout Mode Activated by Disable By 5 consecutive invalid PIN codes Wait for 5 Minutes or Bluetooth Unlock Behaviour Keypad is flickering Duration Unresponsive for 5 minutes 07 Quick Start Guide Remove 4 screws and battery cover Insert AAA Batteries Battery Cover Secure battery cover tightly with 4 screws 08 Leave the Keybox 2 open and pair with the igloohome app. In case the Keybox is closed, enter 1234 to unlock. Pairing Download igloohome app from App Store/Google Play Register a new account or, Login with an existing account on app CHECKLIST Lock has not been paired The keypad stays awake during pairing Turn on your phone’s Bluetooth and Internet connection Ensure that the Keybox is kept open during pairing New users 1. Upon Login > Add a new igloohome lock > Select your Product > Pair Lock to App > Next 2. Enter your lock name > Confirm > Create New Home > Name Your Home > Submit > Successfully Added! Keybox 2 ______ Current users 1. Go to Menu > Configuration > Add Lock > Select your Product > Follow Steps for Pairing Lock To App > Select Bluetooth Lock > Lock Paired! 2. Add lock to a new or existing home. 2.1 Enter your lock name > Confirm > Create new home or Add lock to existing Home > Name Your Home > Submit > Successfully Added! Keybox 2 ______ 09 Unlocking Bluetooth Unlock 1. Open your igloohome app 2. Tap on the “Bluetooth Unlock” button 3. Wait for a long beep after 1 to 2 seconds 4. Pull the tabs of the side to open the lock (see image below) PIN Code 1. Place your palm over keypad to wake device up 2. Key in a valid PIN code (with or without decoy pins) followed by the “Unlock Icon” 3. Wait for a long beep after 1 to 2 seconds and the LED to go off 4. Pull the tabs of the side to open the lock (see image below) 10 Locking 1. Simply close the keybox tightly 2. Wait for a long beep after 1 to 2 seconds 11 Lock Installation Secure Keybox on a handle or knob 1. Unlock the keybox 2. Push the shackle release to the right 3. Pull out the shackle 4. Secure on a handle or knob 5. Insert back the shackle 6. Insert the Rubber Studs in the holes Shackle Release For door handles 12 For door knobs, use Slim Shackle b Mount on a surface 1. Unlock the keybox 2. Drill holes on a wall 3. Hammer the screw anchors into the holes 4. Mount the Keybox 2 on the wall with the mounting seal rings and 4 screws Mounting Seal Rings 13 Lock Tutorial - on igloohome App - on Keybox 2 Setting Master PIN code Before proceeding, turn on your Bluetooth and ensure that you are within Bluetooth range of the lock. Home > Select Lock Name > > Master PIN Code > Adding new PIN code New PIN codes can be added from Home > Select Lock Name > > Select PIN Type PIN Type Use PIN within* One-Time PIN 6 hrs of generation Permanent PIN 24hrs of generation Duration PIN 24hrs from the start time One-Time PIN and Permanent PIN will appear under “Active” and Duration PIN will appear either under “Active” or “Pending” section, depending on the start and end time. PIN code description can be changed by clicking on > > Select PIN > *PIN code will expire if it is not used by stated time. Edit PIN Once PIN code is generated, user must key the generated code onto the Keybox keypad followed by # to activate the code before proceeding. To change the PIN, enter: Press for 2 seconds > Key 1 0 and tap tap > New 6-digit PIN and tap > Current PIN and tap Current PIN Code 1234 5678 New PIN Code 010101 On Keypad Press for 2 seconds > Key 1 0 > 010101 > New 6-digit PIN and > 1234 5678 * Only active Permanent and Duration PINs can be edited on the Keybox. 14 > 010101 Lock Tutorial - on Keybox 2 - on igloohome App Removing used PIN Go to Home > Select Lock Name > > ‘ INACTIVE ‘ > Select PIN > The PIN code will be removed from your app view. Note: PINs under the ‘ ACTIVE ‘ tab cannot be deleted from the Keybox unless the Keybox is reset. See pg. 15 “Resetting PIN codes” for instructions. View Access Logs Go to Home > Select Lock Name > Access logs for bluetooth keys and PIN codes will be displayed. Bluetooth Key Sharing Bluetooth sharing allows you to share a Bluetooth Key with other users for mobile access. It allows your guests to unlock the igloohome smart keybox 2 via Bluetooth. To create a Bluetooth Key, Go to Home > Select Lock Name > to issue key to > Access Type : Bluetooth Key > Enter Access Details > > Choose who Create Key To receive a Bluetooth Key, Download the igloohome app from iTunes or Google Play store and register/login to your account (a) To receive key via QR code, go to Home > Visits > or (b) To receive a key via URL, click on the URL and follow the intructions * Note: Bluetooth Key must be accepted within 1 hour of generation before it expires To use a Bluetooth Key, Go to Home > Visits > Click on To delete a Bluetooth Key, Go to Home > Select Lock Name > to unlock the door > ‘PENDING‘ > > Ok 15 Lock Tutorial - on igloohome App - on Keybox 2 Resetting PIN Codes Ensure that Bluetooth is switched on, and you are within Bluetooth range of the lock. Go to Home > Select Lock Name > Reset PINs All PINs will be reset except for Master PIN, and all PIN codes previously generated are no longer valid. Airbnb Connect Airbnb Connect automates the generation of PIN codes for your Airbnb guests based on their approved reservations. It costs USD$4.99 per month, but is currently on free trial. Here are the steps to activate Airbnb Connect Step 1: Connect to your Airbnb Open the igloohome app > Menu > Connect With Airbnb Step 2: Connect to Airbnb listings Menu > > Select Home to Connect > Select airbnb Listing and PIN Time to associate Note: Emails with PIN code will be sent to the guest one hour before check-in time. PINs will only be valid between the check-in and check-out times. Step 3: Change Check-in and Check-out time Menu > > Select Listing > Listing Details Note: Changing your check-in/check-out time via the igloohome app affects the validity of the PIN codes shared with your guest. It does not change the check-in/check-out time on your listing on the Airbnb website. 16 Lock Tutorial - on igloohome App - on Keybox 2 Disconnect Airbnb Should you prefer to generate PIN codes for your guests manually, you may disconnect your Airbnb listing from the igloohome home listing. To do so, go to: Menu > Disconnect Should you wish to completely disconnect your Airbnb account from your igloohome account, make sure that all your Airbnb listings have been disconnected in the above step, then go to: Go to Airbnb Host Website > Connected Apps > Select igloohome to disconnect 10 9V Jumpstart Feature 1. Touch and hold the battery contacts against the 9V jumpstart pin on the lock and you will hear a series of beeps 2. While holding the 9V battery to the jumpstart, key in your PIN code on the keypad followed by to unlock 9V 9V 17 Troubleshoot Pairing is unsuccessful • Try with a different mobile device, using the same username and password • Update your phone’s Operating system to the latest version • Restart the Bluetooth and internet connection on your mobile device • Restart igloohome app on your mobile device • Switch to a new set of batteries Keypad does not light up • Use a 9V battery to jumpstart and switch to a new set of batteries • Ensure that your Keybox has not been placed outdoors / exposed to weather elements Keypad is flickering • The Keybox is low in battery. Switch to a new set of batteries • Ensure that your Keybox has not been placed outdoors / exposed to weather elements Generated PIN codes do not work • Make sure that the generated PIN codes are activated within the given hours • Do a Bluetooth Unlock to refresh the app • PIN codes may have been customised or expired • Ensure that your Keybox has not been placed outdoors / exposed to weather elements Keypad lights up on touch but does not beep • Check if the Keybox is in security lockout mode (See Pg. 7) 18 Lock is not working when battery level is not 100% • Do a Bluetooth Key unlock to refresh the battery level on the app • Battery level shown in the app may not be accurate • Use Alkaline batteries only • Do not use: Heavy Duty, Eveready, GP, or rechargeable batteries • Ensure that your Keybox has not been placed outdoors / exposed to weather elements * Using high quality batteries will improve the performance and lifespan of the lock Bluetooth Key is not working • Restart the Bluetooth and internet connection on your mobile device • Check on the timezone of the home listing against your phone time • Check if the Bluetooth Key is expired. It must be accepted within 1 hour of generation • Update your igloohome app to the latest version • Switch to a new set of batteries • Ensure that your Keybox has not been placed outdoors / exposed to weather elements Re-lock is not working • Check battery level of the lock • Ensure you have installed the battery cover correctly • Ensure 9V contact points are not damaged Changing Batteries • To open the battery compartment, unlock the keybox and twist the battery cover clockwise to loosen • Replace all 4 batteries, and put the battery cover back on by twisting counterclockwise For enquiries go to: igloohome.co/support
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