Ingenico L2500CLWIBT Link/2500 User Manual Link2500 CLWiFiBT User Guide V3

INGENICO Link/2500 Link2500 CLWiFiBT User Guide V3

User Manual

INGENICO–28‐32BoulevarddeGrenelle–75015Paris‐FRANCETél.+33(0)158018000–Fax+33(0)158019135www.ingenico.comLink/2500USERGUIDEUserGuide
USERGUIDE• 2/24Copyright©2012IngenicoR1190001900700002 AllrightsreservedContents1.Introduction__________________________________________________32.Presentation__________________________________________________62.1.Contentofthebox____________________________________________________62.1.1.Terminal______________________________________________________________________62.2.OverviewoftheLink/2500______________________________________________72.3.Keyboarddetailsandfunctionality______________________________________103.Useoftheterminal____________________________________________113.1.Switchingofftheterminal_____________________________________________113.2.Readingcard________________________________________________________114.Installation___________________________________________________134.1.Recommendations___________________________________________________134.2.USBTerminalconnections_____________________________________________144.2.1.USB________________________________________________________________________144.3.Openingtrapdoor____________________________________________________144.4.SAMs&SIMs________________________________________________________154.5.Battery_____________________________________________________________164.5.1.Maincharacteristics___________________________________________________________164.5.2.Installingthebattery__________________________________________________________164.5.3.Chargingthebattery____________________________________________________________174.5.4.Changingthebattery__________________________________________________________185.Recommendations_____________________________________________195.1.Safety______________________________________________________________195.2.Securityofyourterminal______________________________________________216.Standards___________________________________________________227.Troubleshooting_____________________________________________23
USERGUIDE• 3/24Copyright©2012IngenicoR1190001900700002 Allrightsreserved1. IntroductionWehopethatyouwillbefullysatisfiedwithyournewterminalLink/2500.Thisterminalisavailableindifferentmodels.Pleaseselectbyyourselfinthisdocumentationitemsrelatedtoyourmodel.Readthisguidetounderstandandmakethebestuseofyourterminal.Itpresentsyouthenecessaryinformationaboutuse,installation,maintenance,safetyandsecurityrecommendations.WARRANTY/SECURITYUseonlythepowersupplyincludedwiththeproducttoensurebestperformanceandsafety.MaintenanceshouldonlybeprovidedbyIngenicoauthorizedtechnician.Failuretocomplywiththeseinstructionswillvoidthemanufacturer’sresponsibility. ThissymbolindicatesanimportantWarning. Thissymbolindicatesapieceofadvice.
USERGUIDE• 4/24Copyright©2012IngenicoR1190001900700002 Allrightsreserved AnyChangesormodificationsnotexpresslyapprovedbythepartyresponsibleforcompliancecouldvoidtheuser'sauthoritytooperatetheequipment.Thisdevicecomplieswithpart15oftheFCCRules.Operationissubjecttothefollowingtwoconditions:(1)Thisdevicemaynotcauseharmfulinterference,and(2)thisdevicemustacceptanyinterferencereceived,includinginterferencethatmaycauseundesiredoperation.ThisequipmentcomplieswithFCCradiationexposurelimitssetforthforanuncontrolledenvironment.Thistransmittermustnotbeco‐locatedoroperatinginconjunctionwithanyotherantennaortransmitter.Note:ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassBdigitaldevice,pursuanttopart15oftheFCCRules.Theselimitsaredesignedtoprovidereasonableprotectionagainstharmfulinterferenceinaresidentialinstallation.Thisequipmentgeneratesusesandcanradiateradiofrequencyenergyand,ifnotinstalledandusedinaccordancewiththeinstructions,maycauseharmfulinterferencetoradiocommunications.However,thereisnoguaranteethatinterferencewillnotoccurinaparticularinstallation.Ifthisequipmentdoescauseharmfulinterferencetoradioortelevisionreception,whichcanbedeterminedbyturningtheequipmentoffandon,theuserisencouragedtotrytocorrecttheinterferencebyoneormoreofthefollowingmeasures:—Reorientorrelocatethereceivingantenna.—Increasetheseparationbetweentheequipmentandreceiver.—Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiverisconnected.—Consultthedealeroranexperiencedradio/TVtechnicianforhelp.SARtestsareconductedstandardoperatingpositionsacceptedbytheFCC/CanadaISEDCwiththedevicetransmittingatitshighestcertifiedpowerlevelinalltestedfrequencybands,althoughtheSARisdeterminedatthehighestcertifiedpowerlevel,theactualSARleveloftheproductwhileoperatingcanbewellbelowthemaximumvalue.Beforeanewdeviceisaavailableforsaletothepublic,itmustbetestedandcertifiedtotheFCC/CanadaISEDCthatitdoesnotexceedtheexposurelimitestablishedbytheFCC/CanadaISEDC,TestsforeachDeviceareperformedinpositionsandlocationsasrequiredbytheFCC/CanadaISEDC.Forhandheldoperation,thisdevicehasbeentestedandmeetstheFCC/CanadaISEDCRFexposureGuidelines.Thedeviceshouldbeoperatedwithminimumdistance20cmfromthebody.Non‐compliancewiththeaboverestrictionsmayresultinviolationofRFexposureguidelines.ThisdevicecomplieswithISEDClicence‐exemptRSSstandard(s).Operationissubjecttothefollowingtwoconditions:(1)thisdevicemaynotcauseinterference,and(2)thisdevicemustacceptanyinterference,includinginterferencethatmaycauseundesiredoperationofthedevice.LeprésentappareilestconformeauxCNRd'ISEDCapplicablesauxappareilsradioexemptsdelicence.L'exploitationestautoriséeauxdeuxconditionssuivantes:(1)l'appareilnedoitpasproduiredebrouillage,et(2)l'utilisateurdel'appareildoitacceptertoutbrouillageradioélectriquesubi,mêmesilebrouillageestsusceptibled'encompromettrelefonctionnement.ThisClassBdigitalapparatuscomplieswithCanadianICES‐003.CetappareilnumériquedelaclasseBestconformeàlanormeNMB‐003duCanada.Cetappareilestconformeauxlimitesd'expositionderayonnementRFISEDCétabliespourunenvironnementnoncontrôlé.Cetémetteurnedoitpasêtreco‐implantéoufonctionnerenconjonctionAnyChangesormodificationsnotexpresslyapprovedbythepartyresponsibleforcompliancecouldvoidtheuser’sauthoritytooperatetheequipment.Tousleschangementsoumodificationsnonexpressémentapprouvéeparleresponsabledelaconformitépourraitviderl'utilisateuresthabilitéàexploiterl'équipement.
USERGUIDE• 5/24Copyright©2012IngenicoR1190001900700002 Allrightsreservedlesessaissonteffectuésdespositionsstandardacceptéeparl'icavecledispositifdetransmettreàsonplushautniveaudepuissancecertifiéedanstoustestésdesbandesdefréquence,bienquelar‐sestdéterminéauplushautniveaudepuissancecertifiée,lavaleurréelledeproduitdansl'exploitationpeutêtrebienendessousdelavaleurmaximale.avantunnouvelappareilestdisponiblepourlaventeaupublic,ildoitêtretestéetcertifiéàl'icqu'ilnedépassepasleslimitesd'expositionétabliesparl'ic,lestestspourchaqueappareilsonteffectuésdansdespostesetdesendroitscommerequisparl'ic.desmanuels,cedispositifaététestéetrépondàl'icdel'expositionauxrfdirectives.ledispositifdoitêtreexploitéavecdistanceminimalede20cmdel'organisme.non‐conformitéaveclesrestrictionsci‐dessuspeutentraînerl'expositionauxradiofréquences,enviolationdesdirectives
USERGUIDE• 6/24Copyright©2012IngenicoR1190001900700002 Allrightsreserved2. Presentation2.1. Contentofthebox2.1.1. TerminalADVICEKeepthepackaging.Itmustbere‐usedwhenevertheterminalisshipped.Link/2500terminalunitAbatterypackdisconnectedUserguide
USERGUIDE• 7/24Copyright©2012IngenicoR1190001900700002 Allrightsreserved2.2. OverviewoftheLink/2500Terminalunit2’’4LCDDisplaySmartcardreaderMagneticcardreaderContactlessreader
USERGUIDE• 8/24Copyright©2012IngenicoR1190001900700002 AllrightsreservedWeight(withoutbattery)155gDimensions(Lxwxh)129x70x17mmElectricalmainsnetwork100‐240VAC/50‐60Hz‐ClassIIequipmentConnectionsonterminalTypeCUSBseriallinkPowerconnectorNormaloption:Compartmentwherearelocated:• thebatterypack• themodulesSAM1/SAM2Model1(FCCID:XKB‐L2500CLWIBT)
USERGUIDE• 9/24Copyright©2012IngenicoR1190001900700002 AllrightsreservedWeight(withbatteryinside)121gDimensions(Lxwxh)129x70x13mmElectricalmainsnetwork100‐240VAC/50‐60Hz‐ClassIIequipmentConnectionsonterminalTypeCUSBseriallinkPowerconnectorSpecialoption:• Thinner• Nobatterypack,batteryinside;• NoTelecommmoduleModel2(FCCID:XKB‐L2500CLBT)
USERGUIDE• 10/24Copyright©2012IngenicoR1190001900700002 Allrightsreserved2.3. KeyboarddetailsandfunctionalitySomekeyscanhaveotherfunctionsaccordingtotheapplicationsthatareintheterminal.ThefunctionskeyaccessesthedifferentapplicationmenusTheredkeycancelstheprocedureinprogressTheyellowkeycancelsthelastcharacterThegreenkeyvalidatesinputselectionsandinformation.Itisalsousedtoswitchontheterminal
USERGUIDE• 11/24Copyright©2012IngenicoR1190001900700002 Allrightsreserved3. UseoftheterminalADVICEBeforetousetheterminal,alwayscheckiftherollofpaperispresent.3.1. SwitchingofftheterminalIfthebatteryisemptyandtheterminalinuseisremovedfromitsbase,theterminalautomaticallyshutsoff.Itmayalsobeswitchbypressingsimultaneously and (yellowkey)foronesecond.Inordertorestarttheterminal,pressonthekeyboard.3.2. ReadingcardMagneticstripecardThecardcanbereadeitherfrombottomtotoporfromtoptobottom,withthestripefacingtheterminal.Usearegularmovementinordertoensureareliablecardreading.
USERGUIDE• 12/24Copyright©2012IngenicoR1190001900700002 AllrightsreservedSmartcard• Cardreader:insertthecardhorizontallywiththechipfacingupwardsandleaveinpositionthroughoutthetransaction.Contactless• Bringthecardfirmlyuptotheactivezone.Keepthecardclosetothereaderduringthetransaction• The4virtualLEDsaredisplayedduringthetransaction.Theterminalbehaviorforthecardholdermaydependon:• Theterminalenvironment• Localusage(language…)
USERGUIDE• 13/24Copyright©2012IngenicoR1190001900700002 Allrightsreserved4. Installation4.1. RecommendationsLocationoftheLink/2500PlacethebaseonflatsurfacenearanelectricsocketandaccordingtothebasetothetelephoneoranEthernetsocket.Theterminalshouldbeplacedfarfromanyveryhotzones,protectedfromvibrations,dust,dampandelectromagneticradiation(computerscreen,anti‐theftbarrieretc.).OperatingconditionsAmbienttemperaturefrom+0°Cto+50°CMaxrelativehumidity85%at+40°CBatterychargingconditionsAmbienttemperaturefrom+0°Cto+40°CStorageconditionsAmbienttemperaturefrom‐20°Cto+55°CMaxrelativehumidity85%at+55°C
USERGUIDE• 14/24Copyright©2012IngenicoR1190001900700002 Allrightsreserved4.2. USBTerminalconnections4.2.1. USB• ThereisanUSBconnector(USBtypeC)ontherightsideoftheLink/2500Wirelessterminal(seebelowpicture).ThisconnectormanagesHostandSlaveconnexions.• TheterminalsupportsUSBKeyswithFAT16orFAT32• TheUSBKeyhastobeusedwithanUSBadapter(referstoaccessoriessection)*TypeCconnectordurability:upto10000matingcycles4.3. OpeningtrapdoorThissectiononlyfitforModel1.Model2integratebatteryinside,sonotrapdoor.CAUTION:Switchofftheterminalbeforeopeningthetrapdoor.• TurntheterminalandunclipthetrapdoorbypushingontheclipwithasshownwiththearrowsonthepictureUSBtypeCConnectorusedforPCtravelcharger,USBKey,etc…Model1
USERGUIDE• 15/24Copyright©2012IngenicoR1190001900700002 Allrightsreserved4.4. SAMsThisSectiononlyfit for Model 1, Model 2 no SAMs functions. No SAMs connectors. TheconnectormodulessecuritySAMsislocatedinsidetheterminal,inaclosedcompartment.• SAMsareidentifiedbytheengravedmarksonthelowerhousing• WhenintroducingaSAMinitsslot,besuretoputthecutcornerasindicatedontheengravedmarks SAM2ConnectorSAM1ConnectorModel1
USERGUIDE• 16/24Copyright©2012IngenicoR1190001900700002 Allrightsreserved4.5. Battery4.5.1. MaincharacteristicsCharacteristicsLi‐ion1250mAhCharge(powersupply‐1.0A)50%capacityin1,5h;fullcapacityin4hoursBatterylife• 450transactionswithfullychargedbattery,backlitactivated.• CanremainpoweredONupto150hoursterminalinsleepingstatestartingwithfullychargedbatteryandwithoutenergyconsumptionrelatedtobacklight*Thebatterycapacitydependsonthemodelofterminalanditsuse4.5.2. InstallingthebatteryWARNINGCheckthattheterminalisnotconnectedtothemainelectricnetwork. ThissectiononlyfitforModel1.Model2integratebatteryinside,cannotremovethebattery. • Turnyourterminalandunclipthebatterytrapdoorbypushingonthebuttonasshownonthepicture• Disengagethetrapdoor• Takethebatterypackincludedinthebox• Locatethebatterypackconnectorbesidethebatterycompartment• Plugthebatterypackconnectoraccordingtotheconnectorlocatingsystemand(asshownonpicture).Verifythatitlocks.• Placethebatterypackinitscompartment.• Closethebatterycompartmenttrapdoor.BatterycompartmentModel1
USERGUIDE• 17/24Copyright©2012IngenicoR1190001900700002 Allrightsreserved4.5.3. Chargingthebattery¾ Whendoesthebatteryneedtobecharged?• Oninitialstart‐up,chargethebatteryfor16hoursundertheenvironmentalconditionsstatedabove• Whenuseddaily,theterminalrechargesitsbatterieseachtimeitisplacedonitsbase.Chargingisautomatic• Whenusedwithaterminalpowersupply:connectthepowersupplytoLink/2500powerconnector.¾ Howdoesthebatteryneedtobecharged?• Theenvironmentinwhichthechargetakesplaceinfluencesbatterylifetimeandautonomy(numberoftransactions)Theoptimalconditionsareasfollows: Chargingawayfromanyexternalheatsource(radiator,sun,enclosedarea…) Theoptimaltemperatureisbetween+15°Cand+25°C¾ Howcanthebatterybecharged?Usingtheterminalpowersupply• ConnecttheterminalpowersupplyunittotheterminaltypeCconnectorlocatedontherightsideoftheterminal.• Connectthepowersupplyunittothepowersupplymainsnetwork• Checktoseeifthebatterysymbolisflashingormoving(=batterycharging)
USERGUIDE• 18/24Copyright©2012IngenicoR1190001900700002 Allrightsreserved4.5.4. ChangingthebatteryItisimperativetouseabatteryauthorizedbyIngenico.ThereisdangerofexplosionifbatteryusedisnotapprovedbyIngenico.• Turnitoffbypressingsimultaneouslyand (yellowkey)foraboutonesecond• Removethebatterytrapdoor(seesection4.5.2“installingbattery”)• Liftthebatteryandremoveitfromitscompartment• Carefullydisconnectbattery,followingtheinstructionsbelow.• Informtheterminalthatbatterywillbereplaced(*).Donotstarttheterminalorconnectingterminalpowersupplywithoutbattery.• Connectandinstallthenewbatterybyfollowingtheinstructionsinsection4.5.2“Installingbattery”• Closethebatterytrapdoorandchargethenewbattery.Seesection"4.5.3“ChargingtheBattery"• Inordertopreservetheenvironment,disposeusedbatteryincompliancewithcurrentcountryrecyclinglegislation.(*)Theterminalmemorizesthatthereisnobatterysimplybypoweringup.Itwillthencorrectlyperform‐fullrechargewiththenextbattery.Disconnect,pullConnect,push
USERGUIDE• 19/24Copyright©2012IngenicoR1190001900700002 Allrightsreserved5. Recommendations5.1. SafetyPoweringdowntheLink/2500:DisconnecttheLink/2500powersupplyblockadapterfromtheelectricalmainsnetwork.LithiumcellTheLink/2500isfittedwithaninternallithiumcellwhichcanonlybeaccessedbyaqualifiedtechnician.Battery Link/2500isfittedwithbatteryspeciallydesignedforthisterminal.•OnlyusetheappropriatechargersandbatterieslistedintheIngenico’scatalogue.•Donotshort‐circuitthebattery.•Donotattempttoopenthebatterycontainer.•Usedbatteriesmustbedisposedofattheappropriatedsites.Poweradapter•Adapter#1Model:PSAI05R‐050QL6Input:AC100V~240V50~60Hz/0.3AOutput:DC5V/1ALabelexplain:Useonlypowersupplieslistedintheuserinstructions.WarningThereisariskofexplosionifthebatteryisincorrectlyreplacedorisplacedinafire. 
USERGUIDE• 20/24Copyright©2012IngenicoR1190001900700002 AllrightsreservedSAM1/SAM2readers’compartmentThetrapdoorforbattery,SAM1/SAM2,readerslocatedunderneaththeterminal,mustbeinplaceduringthenormaloperationoftheterminal.Seesections"RemovalofSAM1/SAM2,modules"aswellas"Connectingthebattery".OnairplanesYourhandsetmustbeswitchedoffbyremovingthebatterypack.Removethebatteryfromtheterminalwhenonanairplane.Non‐compliancewiththesesafetyrulesmayresultinlegalactionand/orabanonlateraccesstocellularnetworkservices.ExplosionareasCertainregulationsrestricttheuseofradioequipmentinchemicalplants,fueldepotsandanysitewhereblastingiscarriedout.Youareurgedtocomplywiththeseregulations.Theterminalshallbeprotectedbyaspeciallyfittedandcertifiedcoverenablinguseinproximitytoafuelpump.ElectronichealthappliancesYourhandsetisaradiotransmitterwhichmayinterferewithhealthappliances,suchashearingaids,pacemaker,hospitalequipment,etc.Yourdoctorortheequipmentmanufacturerwillbeabletoprovideyouwithappropriateadvice.
USERGUIDE• 21/24Copyright©2012IngenicoR1190001900700002 Allrightsreserved5.2. SecurityofyourterminalYourdevicefulfilscurrentapplicablePCIPTSsecurityrequirements.Uponreceiptofyourterminalyoushouldcheckforsignsoftamperingoftheequipment.Itisstronglyadvisedthatthesechecksareperformedregularlyafterreceipt.Youshouldcheck,forexample:thatthekeypadisfirmlyinplace;thatthereisnoevidenceofunusualwiresthathavebeenconnectedtoanyportsonyourterminalorassociatedequipment,thechipcardreaderoranyotherpartofyourterminal.Suchcheckswouldprovidewarningofanyunauthorisedmodificationstoyourterminal,andothersuspiciousbehaviourofindividualsthathaveaccesstoyourterminal.Yourterminaldetectsany“tamperedstate”.Inthisstatetheterminalwillrepeatedlyflashthemessage”AlertIrruption!”andfurtheruseoftheterminalwillnotbepossible.Ifyouobservethe“AlertIrruption!”message,youshouldcontacttheterminalhelpdeskimmediately.Youarestronglyadvisedtoensurethatprivilegedaccesstoyourterminalisonlygrantedtostaffthathavebeenindependentlyverifiedasbeingtrustworthy.Theterminalmustneverbeputinorleftatalocationwhereitcouldbestolenorreplacedbyanotherdevice.CAUTIONPositioningoftheterminaloncheckstandmustbeinsuchawaytomakecardholderPIN(PersonalIdentificationNumber)spyinginfeasible.Installingdeviceonanadjustablestandmustbeinsuchawaythatconsumerscanswiveltheterminalsidewaysand/ortiltitforwards/backwardstoapositionthatmakesvisualobservationofthePIN‐entryprocessdifficult.Positioningofin‐storesecuritycamerassuchwaythatthePIN‐entrykeypadisnotvisible.NEVERaskthecustomertodivulgetheirPINCode.CustomersshouldbeadvisedtoensurethattheyarenotbeingoverlookedwhenenteringtheirPINCode. 
USERGUIDE• 22/24Copyright©2012IngenicoR1190001900700002 Allrightsreserved6. StandardsEnvironnent(WEEE,BatteriesandPackaging) ThisproductislabeledinaccordancewithEuropeanDirectives2002/96/ECconcerningWasteElectricalandElectronicEquipment(WEEE)and2006/66/ECconcerningBatteriesandAccumulators.Thoseprovisionsarerequiringproducersandmanufacturerstobecomeliablefortake‐back,treatmentandrecyclinguponendoflifeofequipmentandbatteries.TheassociatedsymbolmeansthatWEEEandwastebatteriesmustnotbethrownawaybutcollectedseparatelyandrecycled.Ingenicoensuresthatefficientcollectionandrecyclingschemesareset‐upforWEEEandbatteriesaccordingtothelocalregulationofyourcountry.Pleasecontactyourretailersformoredetailedinformationaboutthecompliancesolutioninplacefordisposingofyouroldproductandusedbatteries.Packagingwastemustalsobecollectedseparatelytoassureaproperdisposalandrecycling.Pleasenotethatproperrecyclingoftheelectricalandelectronicequipmentandwastebatterieswillensuresafetyofhumanhealthandenvironment.
USERGUIDE• 23/24Copyright©2012IngenicoR1190001900700002 Allrightsreserved7. TroubleshootingTheterminaldoesnotturnon• Checkthebattery(isitdischarged,isitconnected?)Afulldischargedbatterycantakelongchargingtimetorecover• ConnectterminaltoterminalpowersupplyorputitonpoweredbaseCardsarenotread• Checkthatthemagneticcardisswipedcorrectly(withmagneticbandonterminalside).• Swipeagainthecardwiththemagneticstripemovementconstantandrapid• Verifythatthemagneticstripisnotdamaged,groovedorcracked• Makesureyouhaveinsertedcorrectlythesmartcardintothesmartcardreaderandremovedthecardonlyafterthetransactionisperformed.
USERGUIDE• 24/24Copyright©2012IngenicoR1190001900700002 Allrightsreserved “ThisDocumentisCopyright©2012byINGENICOGroup.INGENICOretainsfullcopyrightownership,rightsandprotectioninallmaterialcontainedinthisdocument.Therecipientcanreceivethisdocumentontheconditionthathewillkeepthedocumentconfidentialandwillnotuseitscontentsinanyformorbyanymeans,exceptasagreedbeforehand,withoutthepriorwrittenpermissionofINGENICO.Moreover,nobodyisauthorizedtoplacethisdocumentatthedisposalofanythirdpartywithoutthepriorwrittenpermissionofINGENICO.Ifsuchpermissionisgranted,itwillbesubjecttotheconditionthattherecipientensuresthatanyotherrecipientofthisdocument,orinformationcontainedtherein,isheldresponsibletoINGENICOfortheconfidentialityofthatinformation.Carehasbeentakentoensurethatthecontentofthisdocumentisasaccurateaspossible.INGENICOhoweverdeclinesanyresponsibilityforinaccurate,incompleteoroutdatedinformation.Thecontentsofthisdocumentmaychangefromtimetotimewithoutpriornotice,anddonotcreate,specify,modifyorreplaceanyneworpriorcontractualobligationsagreeduponinwritingbetweenINGENICOandtheuser.INGENICOisnotresponsibleforanyuseofthisdevice,whichwouldbenonconsistentwiththepresentdocument.Alltrademarksusedinthisdocumentremainthepropertyoftheirrightfulowners.”Ingenico28‐32BoulevarddeGrenelle75015Paris‐FranceTél.+33(0)158018000–Fax+33(0)158019135www.ingenico.comYourcontact*296182111*

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