Ingenico L2500CLWIBT Link/2500 User Manual Link2500 CLWiFiBT User Guide V3

INGENICO Link/2500 Link2500 CLWiFiBT User Guide V3

User Manual

INGENICO–2832BoulevarddeGrenelle75015Paris‐FRANCE
Tél.+33(0)158018000Fax+33(0)158019135
www.ingenico.com
Link/2500
USERGUIDE
UserGuide
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Contents
1.Introduction__________________________________________________3
2.Presentation__________________________________________________6
2.1.Contentofthebox____________________________________________________6
2.1.1.Terminal______________________________________________________________________6
2.2.OverviewoftheLink/2500______________________________________________7
2.3.Keyboarddetailsandfunctionality______________________________________10
3.Useoftheterminal____________________________________________11
3.1.Switchingofftheterminal_____________________________________________11
3.2.Readingcard________________________________________________________11
4.Installation___________________________________________________13
4.1.Recommendations___________________________________________________13
4.2.USBTerminalconnections_____________________________________________14
4.2.1.USB________________________________________________________________________14
4.3.Openingtrapdoor____________________________________________________14
4.4.SAMs&SIMs________________________________________________________15
4.5.Battery_____________________________________________________________16
4.5.1.Maincharacteristics___________________________________________________________16
4.5.2.Installingthebattery__________________________________________________________16
4.5.3.Chargingthebattery____________________________________________________________17
4.5.4.Changingthebattery__________________________________________________________18
5.Recommendations_____________________________________________19
5.1.Safety______________________________________________________________19
5.2.Securityofyourterminal______________________________________________21
6.Standards___________________________________________________22
7.Troubleshooting_____________________________________________23
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1. Introduction
WehopethatyouwillbefullysatisfiedwithyournewterminalLink/2500.Thisterminalis
availableindifferentmodels.Pleaseselectbyyourselfinthisdocumentationitemsrelated
toyourmodel.
Readthisguidetounderstandandmakethebestuseofyourterminal.
Itpresentsyouthenecessaryinformationaboutuse,installation,maintenance,safetyand
securityrecommendations.
WARRANTY/SECURITY
Useonlythepowersupplyincludedwiththeproducttoensurebest
performanceandsafety.MaintenanceshouldonlybeprovidedbyIngenico
authorizedtechnician.
Failuretocomplywiththeseinstructionswillvoidthemanufacturer’s
responsibility.
ThissymbolindicatesanimportantWarning.
Thissymbolindicatesapieceofadvice.
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AnyChangesormodificationsnotexpresslyapprovedbythepartyresponsibleforcompliance
couldvoidtheuser'sauthoritytooperatetheequipment.
Thisdevicecomplieswithpart15oftheFCCRules.Operationissubjecttothefollowingtwo
conditions:(1)Thisdevicemaynotcauseharmfulinterference,and(2)thisdevicemustacceptany
interferencereceived,includinginterferencethatmaycauseundesiredoperation.
ThisequipmentcomplieswithFCCradiationexposurelimitssetforthforanuncontrolled
environment.
Thistransmittermustnotbecolocatedoroperatinginconjunctionwithanyotherantennaor
transmitter.
Note:ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassBdigital
device,pursuanttopart15oftheFCCRules.Theselimitsaredesignedtoprovidereasonable
protectionagainstharmfulinterferenceinaresidentialinstallation.Thisequipmentgeneratesuses
andcanradiateradiofrequencyenergyand,ifnotinstalledandusedinaccordancewiththe
instructions,maycauseharmfulinterferencetoradiocommunications.However,thereisno
guaranteethatinterferencewillnotoccurinaparticularinstallation.Ifthisequipmentdoescause
harmfulinterferencetoradioortelevisionreception,whichcanbedeterminedbyturningthe
equipmentoffandon,theuserisencouragedtotrytocorrecttheinterferencebyoneormoreof
thefollowingmeasures:
—Reorientorrelocatethereceivingantenna.
—Increasetheseparationbetweentheequipmentandreceiver.
—Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiveris
connected.
—Consultthedealeroranexperiencedradio/TVtechnicianforhelp.
SARtestsareconductedstandardoperatingpositionsacceptedbytheFCC/CanadaISEDCwiththe
devicetransmittingatitshighestcertifiedpowerlevelinalltestedfrequencybands,
althoughtheSARisdeterminedatthehighestcertifiedpowerlevel,theactualSARlevelofthe
productwhileoperatingcanbewellbelowthemaximumvalue.
Beforeanewdeviceisaavailableforsaletothepublic,itmustbetestedandcertifiedtothe
FCC/CanadaISEDCthatitdoesnotexceedtheexposurelimitestablishedbytheFCC/Canada
ISEDC,Testsforeach
DeviceareperformedinpositionsandlocationsasrequiredbytheFCC/CanadaISEDC.
Forhandheldoperation,thisdevicehasbeentestedandmeetstheFCC/CanadaISEDCRFexposure
Guidelines.Thedeviceshouldbeoperatedwithminimumdistance20cmfromthebody.
NoncompliancewiththeaboverestrictionsmayresultinviolationofRFexposureguidelines.
ThisdevicecomplieswithISEDClicenceexemptRSSstandard(s).Operationissubjecttothe
followingtwoconditions:
(1)thisdevicemaynotcauseinterference,and
(2)thisdevicemustacceptanyinterference,includinginterferencethatmaycauseundesired
operationofthedevice.
LeprésentappareilestconformeauxCNRd'ISEDCapplicablesauxappareilsradioexemptsde
licence.L'exploitationestautoriséeauxdeuxconditionssuivantes:
(1)l'appareilnedoitpasproduiredebrouillage,et
(2)l'utilisateurdel'appareildoitacceptertoutbrouillageradioélectriquesubi,mêmesile
brouillageestsusceptibled'encompromettrelefonctionnement.
ThisClassBdigitalapparatuscomplieswithCanadianICES003.
CetappareilnumériquedelaclasseBestconformeàlanormeNMB003duCanada.
Cetappareilest
conformeauxlimitesd'expositionderayonnementRFISEDCétabliespourunenvironnementnon
contrôlé.
Cetémetteurnedoitpasêtrecoimplantéoufonctionnerenconjonction
AnyChangesormodificationsnotexpresslyapprovedbythepartyresponsibleforcompliance
couldvoidtheuser’sauthoritytooperatetheequipment.
Tousleschangementsoumodificationsnonexpressémentapprouvéeparleresponsabledela
conformitépourraitviderl'utilisateuresthabilitéàexploiterl'équipement.
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lesessaissonteffectuésdespositionsstandardacceptéeparl'icavecledispositifdetransmettreà
sonplushautniveaudepuissancecertifiéedanstoustestésdesbandesdefréquence,
bienquelar‐sestdéterminéauplushautniveaudepuissancecertifiée,lavaleurelledeproduit
dansl'exploitationpeutêtrebienendessousdelavaleurmaximale.
avantunnouvelappareilestdisponiblepourlaventeaupublic,ildoitêtretestéetcertifiéàl'ic
qu'ilnedépassepasleslimitesd'expositionétabliesparl'ic,lestestspourchaque
appareilsonteffectuésdansdespostesetdesendroitscommerequisparl'ic.
desmanuels,cedispositifaététestéetrépondàl'icdel'expositionauxrfdirectives.ledispositif
doitêtreexploitéavecdistanceminimalede20cmdel'organisme.
non‐conformitéaveclesrestrictionsci‐dessuspeutentraînerl'expositionauxradiofréquences,en
violationdesdirectives
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2. Presentation
2.1. Contentofthebox
2.1.1. Terminal
ADVICE
Keepthepackaging.Itmustbereusedwhenevertheterminalisshipped.
Link
/
2500terminalunit
Abatterypackdisconnected
Userguide
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2.2. OverviewoftheLink/2500
Terminalunit
2’’4
LCDDisplay
Smartcardreade
r
Magneticcard
reade
r
Contactlessreade
r
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Weight
(withoutbattery)
155g
Dimensions(Lxwxh)129x70x17mm
Electricalmainsnetwork100240VAC/5060Hz‐ClassIIequipment
ConnectionsonterminalTypeCUSBseriallink
Powerconnector
Normal
option:
Compartmentwherearelocated:
thebatterypack
themodulesSAM1/SAM2
Model
1
(
FCCID:
XKBL2
5
00CLWIBT
)
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Weight
(withbatteryinside)
121g
Dimensions(Lxwxh)129x70x13mm
Electricalmainsnetwork100240VAC/5060Hz‐ClassIIequipment
ConnectionsonterminalTypeCUSBseriallink
Powerconnector
Special
option:
Thinner
Nobatterypack,batteryinside;
NoTelecommmodule
Model2
(
FCCID:
XKBL2
5
00CLBT
)
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2.3. Keyboarddetailsandfunctionality
Somekeyscanhaveotherfunctionsaccordingtotheapplicationsthatareintheterminal.
Thefunctionskey
accessesthedifferent
a
pp
licationmenus
Theredkeycancelsthe
procedureinprogress
Theyellowkeycancelsthelast
character
Thegreenkeyvalidatesinput
selectionsandinformation.
Itisalsousedtoswitchonthe
terminal
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3. Useoftheterminal
ADVICE
Beforetousetheterminal,alwayscheckiftherollofpaperispresent.
3.1. Switchingofftheterminal
Ifthebatteryisemptyandtheterminalinuseisremovedfromitsbase,theterminal
automaticallyshutsoff.
Itmayalsobeswitchbypressingsimultaneously and (yellowkey)forone
second.
Inordertorestarttheterminal,pressonthekeyboard.
3.2. Readingcard
Magneticstripecard
Thecardcanbereadeitherfrombottomtotoporfromtoptobottom,withthestripe
facingtheterminal.
Usearegularmovementinordertoensureareliablecardreading.
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Smartcard
Cardreader:insertthecardhorizontallywiththechipfacingupwardsandleavein
positionthroughoutthetransaction.
Contactless
Bringthecardfirmlyuptotheactivezone.Keepthe
cardclosetothereaderduringthetransaction
The4virtualLEDsaredisplayedduringthetransaction.
Theterminalbehaviorforthecardholdermaydependon:
Theterminalenvironment
Localusage(language…)
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4. Installation
4.1. Recommendations
LocationoftheLink/2500
Placethebaseonflatsurfacenearanelectricsocketandaccordingtothebasetothe
telephoneoranEthernetsocket.Theterminalshouldbeplacedfarfromanyveryhotzones,
protectedfromvibrations,dust,dampandelectromagneticradiation(computerscreen,
antitheftbarrieretc.).
Operatingconditions
Ambienttemperaturefrom+0°Cto+50°C
Maxrelativehumidity85%at+40°C
Batterychargingconditions
Ambienttemperaturefrom+0°Cto+40°C
Storageconditions
Ambienttemperaturefrom‐20°Cto+55°C
Maxrelativehumidity85%at+55°C
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4.2. USBTerminalconnections
4.2.1. USB
ThereisanUSBconnector(USBtypeC)ontherightsideoftheLink/2500Wireless
terminal(seebelowpicture).ThisconnectormanagesHostandSlaveconnexions.
TheterminalsupportsUSBKeyswithFAT16orFAT32
TheUSBKeyhastobeusedwithanUSBadapter(referstoaccessoriessection)
*TypeCconnectordurability:upto10000matingcycles
4.3. Openingtrapdoor
ThissectiononlyfitforModel1.Model2integratebatteryinside,sonotrapdoor.
CAUTION:
Switchofftheterminalbeforeopeningthetrapdoor.
Turntheterminalandunclipthetrapdoorbypushingontheclip
withasshownwiththearrowsonthepicture
USBtypeC
ConnectorusedforPCtravel
charger,USBKey,etc
Model1
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4.4. SAMs
ThisSectiononlyfit for Model 1, Model 2 no SAMs functions. No SAMs connectors.
TheconnectormodulessecuritySAMsislocatedinsidetheterminal,inaclosed
compartment.
SAMsareidentifiedbytheengravedmarksonthelowerhousing
WhenintroducingaSAMinitsslot,besuretoputthecutcorner
asindicatedontheengravedmarks
SAM2Connector
S
A
M
1
Connecto
r
Model
1
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4.5. Battery
4.5.1. Maincharacteristics
CharacteristicsLiion
1250
mAh
Charge
(powersupply1.0A)
50%capacityin1,5h;fullcapacityin4hours
Batterylife
450transactionswithfullychargedbattery,backlit
activated.
CanremainpoweredONupto150hoursterminalin
sleepingstatestartingwithfullychargedbatteryand
withoutenergyconsumptionrelatedtobacklight
*Thebatterycapacitydependsonthemodelofterminalanditsuse
4.5.2. Installingthebattery
WARNING
Checkthattheterminalisnotconnectedtothemainelectricnetwork.
ThissectiononlyfitforModel1.Model2integratebatteryinside,cannotremovethe
battery.
Turnyourterminalandunclipthebatterytrapdoorbypushingon
thebuttonasshownonthepicture
Disengagethetrapdoor
Takethebatterypackincludedinthebox
Locatethebatterypackconnectorbesidethebattery
compartment
Plugthebatterypackconnectoraccordingto
theconnectorlocatingsystemand(asshown
onpicture).
Verifythatitlocks.
Placethebatterypackinitscompartment.
Closethebatterycompartmenttrapdoor.
Batterycompartment
Model
1
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4.5.3. Chargingthebattery
¾ Whendoesthebatteryneedtobecharged?
Oninitialstartup,chargethebatteryfor16hoursundertheenvironmental
conditionsstatedabove
Whenuseddaily,theterminalrechargesitsbatterieseachtimeitisplacedonits
base.Chargingisautomatic
Whenusedwithaterminalpowersupply:connectthepowersupplytoLink/2500
powerconnector.
¾ Howdoesthebatteryneedtobecharged?
Theenvironmentinwhichthechargetakesplaceinfluencesbatterylifetimeand
autonomy(numberoftransactions)
Theoptimalconditionsareasfollows:
Chargingawayfromanyexternalheatsource(radiator,sun,enclosedarea…)
Theoptimaltemperatureisbetween+15°Cand+25°C
¾ Howcanthebatterybecharged?
Usingtheterminalpowersupply

ConnecttheterminalpowersupplyunittotheterminaltypeCconnectorlocatedon
therightsideoftheterminal.
Connectthepowersupplyunittothepowersupplymainsnetwork
Checktoseeifthebatterysymbolisflashingormoving(=batterycharging)
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4.5.4. Changingthebattery
ItisimperativetouseabatteryauthorizedbyIngenico.
ThereisdangerofexplosionifbatteryusedisnotapprovedbyIngenico.
Turnitoffbypressingsimultaneouslyand (yellowkey)forabout
onesecond
Removethebatterytrapdoor(seesection4.5.2“installingbattery”)
Liftthebatteryandremoveitfromitscompartment
Carefullydisconnectbattery,followingtheinstructionsbelow.
Informtheterminalthatbatterywillbereplaced(*).Donotstarttheterminalor
connectingterminalpowersupplywithoutbattery.
Connectandinstallthenewbatterybyfollowingtheinstructionsinsection4.5.2
“Installingbattery”
Closethebatterytrapdoorandchargethenewbattery.Seesection"4.5.3
“ChargingtheBattery"
Inordertopreservetheenvironment,disposeusedbatteryincompliancewith
currentcountryrecyclinglegislation.
(*)Theterminalmemorizesthatthereisnobatterysimplybypoweringup.Itwillthen
correctlyperformfullrechargewiththenextbattery.
Disconnect
,
p
ull
Connect
,
p
ush
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5. Recommendations
5.1. Safety
PoweringdowntheLink/2500:
DisconnecttheLink/2500powersupplyblockadapterfromtheelectricalmains
network.
Lithiumcell
TheLink/2500isfittedwithaninternallithiumcellwhichcanonlybeaccessedbya
qualifiedtechnician.
Battery
 Link/2500isfittedwithbatteryspeciallydesignedforthisterminal.
OnlyusetheappropriatechargersandbatterieslistedintheIngenico’scatalogue.
Donotshortcircuitthebattery.
Donotattempttoopenthebatterycontainer.
Usedbatteriesmustbedisposedofattheappropriatedsites.
Poweradapter
Adapter#1
Model:PSAI05R050QL6
Input:AC100V~240V50~60Hz/0.3A
Output:DC5V/1A
Labelexplain
:Useonlypowersupplieslistedintheuserinstructions.
Warning
Thereisariskofexplosionifthebatteryisincorrectlyreplacedorisplacedinafire.
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SAM1/SAM2readers’compartment
Thetrapdoorforbattery,SAM1/SAM2,readerslocatedunderneaththeterminal,must
beinplaceduringthenormaloperationoftheterminal.Seesections"Removalof
SAM1/SAM2,modules"aswellas"Connectingthebattery".
Onairplanes
Yourhandsetmustbeswitchedoffbyremovingthebatterypack.Removethe
batteryfromtheterminalwhenonanairplane.
Noncompliancewiththesesafetyrulesmayresultinlegalactionand/orabanon
lateraccesstocellularnetworkservices.
Explosionareas
Certainregulationsrestricttheuseofradioequipmentinchemicalplants,fueldepots
andanysitewhereblastingiscarriedout.Youareurgedtocomplywiththese
regulations.Theterminalshallbeprotectedbyaspeciallyfittedandcertifiedcover
enablinguseinproximitytoafuelpump.
Electronichealthappliances
Yourhandsetisaradiotransmitterwhichmayinterferewithhealthappliances,such
ashearingaids,pacemaker,hospitalequipment,etc.
Yourdoctorortheequipmentmanufacturerwillbeabletoprovideyouwith
appropriateadvice.
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5.2. Securityofyourterminal
YourdevicefulfilscurrentapplicablePCIPTSsecurityrequirements.
Uponreceiptofyourterminalyoushouldcheckforsignsoftamperingoftheequipment.It
isstronglyadvisedthatthesechecksareperformedregularlyafterreceipt.Youshould
check,forexample:thatthekeypadisfirmlyinplace;thatthereisnoevidenceofunusual
wiresthathavebeenconnectedtoanyportsonyourterminalorassociatedequipment,the
chipcardreaderoranyotherpartofyourterminal.Suchcheckswouldprovidewarningof
anyunauthorisedmodificationstoyourterminal,andothersuspiciousbehaviourof
individualsthathaveaccesstoyourterminal.Yourterminaldetectsany“tamperedstate”.
Inthisstatetheterminalwillrepeatedlyflashthemessage”AlertIrruption!”andfurther
useoftheterminalwillnotbepossible.Ifyouobservethe“AlertIrruption!”message,you
shouldcontacttheterminalhelpdeskimmediately.
Youarestronglyadvisedtoensurethatprivilegedaccesstoyourterminalisonlygrantedto
staffthathavebeenindependentlyverifiedasbeingtrustworthy.
Theterminalmustneverbeputinorleftatalocationwhereitcouldbestolenorreplaced
byanotherdevice.
CAUTION
PositioningoftheterminaloncheckstandmustbeinsuchawaytomakecardholderPIN
(PersonalIdentificationNumber)spyinginfeasible.
Installingdeviceonanadjustablestandmustbeinsuchawaythatconsumerscanswivel
theterminalsidewaysand/ortiltitforwards/backwardstoapositionthatmakesvisual
observationofthePINentryprocessdifficult.
PositioningofinstoresecuritycamerassuchwaythatthePINentrykeypadisnotvisible.
NEVERaskthecustomertodivulgetheirPINCode.Customersshouldbeadvisedtoensure
thattheyarenotbeingoverlookedwhenenteringtheirPINCode.
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6. Standards
Environnent(WEEE,BatteriesandPackaging)
ThisproductislabeledinaccordancewithEuropeanDirectives2002/96/ECconcerning
WasteElectricalandElectronicEquipment(WEEE)and2006/66/ECconcerningBatteries
andAccumulators.Thoseprovisionsarerequiringproducersandmanufacturerstobecome
liablefortakeback,treatmentandrecyclinguponendoflifeofequipmentandbatteries.
TheassociatedsymbolmeansthatWEEEandwastebatteriesmustnotbethrown
awaybutcollectedseparatelyandrecycled.
IngenicoensuresthatefficientcollectionandrecyclingschemesaresetupforWEEEand
batteriesaccordingtothelocalregulationofyourcountry.Pleasecontactyourretailersfor
moredetailedinformationaboutthecompliancesolutioninplacefordisposingofyourold
productandusedbatteries.
Packagingwastemustalsobecollectedseparatelytoassureaproperdisposalandrecycling.
Pleasenotethatproperrecyclingoftheelectricalandelectronicequipmentandwaste
batterieswillensuresafetyofhumanhealthandenvironment.
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7. Troubleshooting
Theterminaldoesnotturnon
Checkthebattery(isitdischarged,isitconnected?)
Afulldischargedbatterycantakelongchargingtimetorecover
Connectterminaltoterminalpowersupplyorputitonpoweredbase
Cardsarenotread
Checkthatthemagneticcardisswipedcorrectly(withmagneticband
onterminalside).
Swipeagainthecardwiththemagneticstripemovementconstantandrapid
Verifythatthemagneticstripisnotdamaged,groovedorcracked
Makesureyouhaveinsertedcorrectlythesmartcardintothesmartcardreader
andremovedthecardonlyafterthetransactionisperformed.
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
“ThisDocumentisCopyright©2012byINGENICOGroup.INGENICOretainsfullcopyrightownership,
rightsandprotectioninallmaterialcontainedinthisdocument.Therecipientcanreceivethis
documentontheconditionthathewillkeepthedocumentconfidentialandwillnotuseitscontents
inanyformorbyanymeans,exceptasagreedbeforehand,withoutthepriorwrittenpermissionof
INGENICO.Moreover,nobodyisauthorizedtoplacethisdocumentatthedisposalofanythirdparty
withoutthepriorwrittenpermissionofINGENICO.Ifsuchpermissionisgranted,itwillbesubjectto
theconditionthattherecipientensuresthatanyotherrecipientofthisdocument,orinformation
containedtherein,isheldresponsibletoINGENICOfortheconfidentialityofthatinformation.
Carehasbeentakentoensurethatthecontentofthisdocumentisasaccurateas
possible.INGENICOhoweverdeclinesanyresponsibilityforinaccurate,incompleteoroutdated
information.Thecontentsofthisdocumentmaychangefromtimetotimewithoutpriornotice,and
donotcreate,specify,modifyorreplaceanyneworpriorcontractualobligationsagreeduponin
writingbetweenINGENICOandtheuser.
INGENICOisnotresponsibleforanyuseofthisdevice,whichwouldbenonconsistentwiththe
presentdocument.
Alltrademarksusedinthisdocumentremainthepropertyoftheirrightfulowners.”
Ingenico
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