Ingenico M2500CL3G Mobile payment terminal User Manual 900022723 R11 000 03 indd

INGENICO Mobile payment terminal 900022723 R11 000 03 indd

Contents

user_guide_move

www.ingenico.com28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre MOVE/2500User Guide
MOVE/2500900022723 R11 000 03/0217Copyright© 2017 IngenicoAll rights reserved2Contents1_Introduction2_Présentation 2_1 Content of the box 2_1_1 Terminal 2_2 Overview of the MOVE/2500 2_3 Keyboard details and functionality3_Use of the terminal 3_1 Switching off the terminal 3_2 Reading card4_Installation 4_1 Recommendation 4_2 USB Terminal connections 4_2_1 uUSB 4_3 Opening trap door 4_4 SAMs & SIMs455999811561112121213
MOVE/2500900022723 R11 000 03/0217Copyright© 2017 IngenicoAll rights reserved3 4_5 Battery 4_5_1 Main characteristics 4_5_2 Installing the battery 4_5_3 Charging the battery 4_5_4 Changing the battery 4_6 Paper roll 4_6_1 Mains characteristics of INGENICO paper roll 4_6_2 Installing paper roll5_Recommendations 5_1 Safety 5_2 Security of your terminal 6_Standards 6_1 Environment (WEEE, Batteries and Packaging) 6_2 FCC/IC Compliance7_Troubleshooting221414191415161717181920272222
MOVE/2500900022723 R11 000 03/0217Copyright© 2017 IngenicoAll rights reserved41_IntroductionWe hope that you will be fully satised with your new terminal MOVE/2500. This terminal is available in different models. Please select by yourself in this documentation items related to your model.Read this guide to understand and make the best use of your terminal.It presents you the necessary information about use, installation, maintenance, safety and security recommendations.WARRANTY / SECURITYUse only the power supply included with the product to ensure best performance and safety. Maintenance should only be provided by Ingenico authorized technician.Failure to comply with these instructions will void the manufacturer’s responsibility.This symbol indicates an important Warning.This symbol indicates a piece of advice.
MOVE/2500900022723 R11 000 03/0217Copyright© 2017 IngenicoAll rights reserved52_1_1 Terminal2_Presentation2_1 Content of the box MOVE/2500 terminal unit equiped with a paper rolluser guidePower adapterA battery pack disconnectedWARNINGThe power supply unit provided with your equipment is specially designed for Ingenico terminals. Do not use any other power supply. The use of a power supply with apparently similar voltage/current characteristics may damage your terminal.Keep the packaging. It must be re-used whenever the terminal is shipped.ADVICEMOVE/2500 terminal unit equiped with a paper rollA battery pack disconnected
MOVE/2500900022723 R11 000 03/0217Copyright© 2017 IngenicoAll rights reserved62_2 Overview of the MOVE/2500 Terminal unit2’’4 LCD DisplayBacklit keyboardSmart card readerEasy loadingprinterMagnetic card reader
MOVE/2500900022723 R11 000 03/0217Copyright© 2017 IngenicoAll rights reserved7Compartment where are located: the battery pack the SAM/SIM slotsthe battery pack the SAM/SIM slotsWeight275gDimensions (L x w x h) 168x81x69 mm(without paper roll nor battery)Electrical mains network 100-240VAC / 50-60 Hz - Class II equipmentConnections on terminal Micro USB AB serial link Power connector
MOVE/2500900022723 R11 000 03/0217Copyright© 2017 IngenicoAll rights reserved82_3 Keyboard details and functionality Some keys can have other functions according to the applications that are in the terminal.Feed paper a few centi-metres if pressed for a long time (more than 2 seconds)The red key cancels the procedure in progressThe functions key accesses the dif-ferent application menusThe yellow key cancels the last cha-racterThe green key vali-dates input selec-tions and informa-tion.It is also used to switch on the ter-minal
MOVE/2500900022723 R11 000 03/0217Copyright© 2017 IngenicoAll rights reserved93_Use of the terminal3_1 Switching off the terminal Before to use the terminal, always check if the roll of paper is present.ADVICEIf the battery is empty and the terminal in use is removed from its base, the terminal automatically shuts off.It may also be switch off by pressing simultaneously and (yellow key) for one second.In order to restart the terminal, press on the key-board.3_2 Reading card The card can be read either from bottom to top or from top to bottom, with the stripe facing the terminal.Use a regular movement in order to ensure a reliable card reading.Magnetic stripe cardand (yellow key) for one second.In order to restart the terminal, press on the key-It may also be switch off by pressing simultaneously
MOVE/2500900022723 R11 000 03/0217Copyright© 2017 IngenicoAll rights reserved10The terminal behavior for the cardholder may depend on:Card reader: insert the card horizontally with the chip facing upwards and leave in position throughout the transaction.Smart cardContactless (optional)Bring the card  rmly up to the active zone. Keep the card close to the reader during the transactionThe 4 virtual LEDs are displayed during the transaction.The terminal environmentLocal usage (language…)
MOVE/2500900022723 R11 000 03/0217Copyright© 2017 IngenicoAll rights reserved114_Installation4_1 RecommendationsPlace the base on at surface near an electric socket and according to the base to the telephone or an Ethernet socket. The terminal should be placed far from any very hot zones, protected from vibrations, dust, damp and electromagnetic radiation (computer screen, anti-theft barrier etc.).Location of the Move/2500Operating conditionsAmbient temperature from +0°C to +50°CMax relative humidity 85% at +40°CStorage conditionsAmbient temperature from -20°C to +55°CMax relative humidity 85% at +55°CBattery charging conditionsAmbient temperature from +0°C to +40°C
MOVE/2500900022723 R11 000 03/0217Copyright© 2017 IngenicoAll rights reserved124_2_1 uUSB4_2 USB Terminal connectionsThere is an USB connector (MicroAB) on the left side of the Move/2500 Wireless terminal (see below picture). This connector manages Host and Slave connexions.The terminal supports USB Keys with FAT16 or FAT32The USB Key has to be used with an USB adapter (refers to accessories section)USB micro ABConnector used for PC travel charger, USB Key, etc… *MicroAB connector durability: up to 10 000 mating cycles4_3 Opening trap doorCAUTIONSwitch off the terminal before opening the trapdoor.Turn the terminal and unclip the trapdoor by pushing on the clip with as shown with the arrows on the picture
MOVE/2500900022723 R11 000 03/0217Copyright© 2017 IngenicoAll rights reserved134_4 SAMs & SIMsThe connector modules security SAM/SIM is located inside the terminal, in a closed compartment.SAMs and SIMs are identi ed by the engraved marks on the lower housingWhen introducing a SAM/SIM in its slot, be sure to put the cut corner as indicated on the engraved marks 2 factory options : 1SIM/3SAMs or 2SIMs/2SAMsSIM 2 Connector (Dual SIM terminals)or SAM3 connector SIM 1 ConnectorSAM 1ConnectorSAM 2Connector
MOVE/2500900022723 R11 000 03/0217Copyright© 2017 IngenicoAll rights reserved14Characteristics Li-ion 2900 mAhCharge (power supply-0.6 or 1A)50% capacity in 1,5 h (1A) ; fullcapacity in 4 hours (1A)4_5 Battery4_5_1 Main characteristicsBattery life450 transactions in GPRS with fully charged battery, printing and backlit activated.Can remain powered ON up to 150 hours with connected GPRS link and terminal in sleeping state starting with fully charged battery and without energy consumption related to backlit or radio link* The battery capacity depends on the model of terminal and its use4_5_2 Installing the batteryWARNINGCheck that the terminal is not connected to the main electric network.Turn your terminal and unclip the battery trapdoor by pushing on the button as shown on the pictureDisengage the trapdoorTake the battery pack included in the boxLocate the battery pack connector beside the battery compartment Plug the battery pack connector according to the connector locating system and (as shown on picture). Verify that it locks.on the button as shown on the pictureTake the battery pack included in the boxLocate the battery pack connector beside the battery compartment
MOVE/2500900022723 R11 000 03/0217Copyright© 2017 IngenicoAll rights reserved15Place the battery pack in its compartment.Close the battery compartment trapdoor.Place the battery pack in its compartment.Close the battery compartment trapdoor.Battery compartment4_5_3 Charging the batteryWhen does the battery need to be charged?On initial start-up, charge the battery for 16 hours under the environmental conditions stated above When used daily, the terminal recharges its batteries each time it is placed on its base. Charging is automatic When used with a terminal power supply: connect the power supply to Move/2500 power connector.How does the battery need to be charged?The environment in which the charge takes place in uences battery lifetime and autonomy (number of transactions)The optimal conditions are as follows:Charging away from any external heat source (radiator, sun, enclosed area…) The optimal temperature is between +15°C and +25°CHow can the battery be charged?Using the basePlace the terminal on its baseCheck if the battery symbol is  ashing or moving (=battery charging).
MOVE/2500900022723 R11 000 03/0217Copyright© 2017 IngenicoAll rights reserved16Using the terminal power supply (the terminal is out of its base)Connect the terminal power supply unit to the terminal MicroAB connector located on the left side of the terminal.Connect the power supply unit to the power supply mains networkCheck to see if the battery symbol is  ashing or moving(=battery charging)4_5_4 Changing the batteryIt is imperative to use a battery authorized by Ingenico. There is danger of explosion if battery used is not approved by Ingenico. Remove the terminal from its baseTurn it off by pressing simultaneously and (yellow key) for about one secondRemove the battery trapdoor (see section 4.5.2“installing battery”)Lift the battery and remove it from its compartment Carefully disconnect battery, following the instructions below. Unlock the connector by pressing the locking mechanism as indicated by F1 arrow while pulling this connector (F2 arrow). Release traction on it as soon as the connector comes unclipped Finish extracting connector by tilting it slightly (F3 arrow) to bring it away from the terminal housingInform the terminal that battery will be replaced (*). Do so start the terminal without battery by  tting it on its base, or connecting terminal power supply.Remove terminal from base or disconnect terminal power supplyTurn it off by pressing simultaneously and (yellow Turn it off by pressing simultaneously and (yellow
MOVE/2500900022723 R11 000 03/0217Copyright© 2017 IngenicoAll rights reserved17Connect and install the new battery by following the instructions in section 4.5.2 “Installing battery”In order to preserve the environment, dispose used battery in compliance with current country recycling legislation.(*)The terminal memorizes that there is no battery simply by powering up. It will then correctly perform-full recharge with the next battery.4_6 Paper roll4_6_1 Mains characteristics ofINGENICO paper rollDepending on IWL model two paper roll can be used:Diameter 40 mmLenght About 18 metresWidth 58 mmColour WhiteR40 paper roll characteristics PrecisionsThe thermal paper can be deteriorated by poor storage conditions, so we recommend you to avoid :storage in hot wet places (near air-conditioner, humidity higher than 85%)exposure to sunlight or ultraviolet for long periodscontact with organic solvents (solvent type adhesive)direct contact with materials containing plasticizers (PVC transparent folders or envelopes)direct contact with «diazo» papersdirect contact with waterRubbing or pressing the paper too stronglyWARNINGFor best product performance, only use heat sensitized paper approved by Ingenico.
MOVE/2500900022723 R11 000 03/0217Copyright© 2017 IngenicoAll rights reserved18WARNINGSwitch off the terminal prior to installing a paper roll.Use only paper approved by Ingenico. The use of non-approved paper is likely to damage the printer of your terminal.4_6_2 Installing paper rollOpen the paper compartment by lifting the catch located at the rear of the terminal and pull the cover to the rear of the terminal.Insert the paper roll in the compartment following the directions shown on the below picturePull the paper up to the top of the terminal Maintain the paper and close the lidPress simultaneously on both upper corners of the paper  ap, as shown by arrows on picture, until it clips into position
MOVE/2500900022723 R11 000 03/0217Copyright© 2017 IngenicoAll rights reserved19ADVICEIf you insert a new R40 paper roll, tear off the rst length (one complete turn to avoid printing on adhesive tape footprint). 5_Recommendations5_1 SafetyDisconnect the Move/2500 power supply block adapter from the electrical mains network. Powering down the Move/2500:The Move/2500 is tted with an internal lithium cell which can only be accessed by a qualied technician. Lithium cellMove/2500 is tted with battery specially designed for this terminal. BatteryOnly use the appropriate chargers and batteries listed in the Ingenico’s catalogue.Do not short-circuit the battery.Do not attempt to open the battery container.Used batteries must be disposed of at the appropriated sites.WARNINGThere is a risk of explosion if the battery is incorrectly replaced or is placed in a re.The electrical outlet must meet the following criteria:Electrical power outletMust be installed near the equipment and easily accessible;Must meet standards and regulations in the country where used;For type A plug, the protection of the installation must be set to 20 A.
MOVE/2500900022723 R11 000 03/0217Copyright© 2017 IngenicoAll rights reserved20The trapdoor for battery, SAM1/SAM2/SIM1/ (SAM3/SIM2), readers located underneath the terminal, must be in place during the normal operation of the terminal. See sections «Removal of SAM1/SAM2/SIM, modules» as well as «Connecting the battery». SAM1/SAM2/SIM1/ (SAM3/SIM2) readers’ compartmentYour handset must be switched off by removing the battery pack. Remove the battery from the terminal when on an airplane.Non-compliance with these safety rules may result in legal action and/or a ban on later access to cellular network services.On airplanesCertain regulations restrict the use of radio equipment in chemical plants, fuel depots and any site where blasting is carried out. You are urged to comply with these regulations. The terminal shall be protected by a specially tted and certied cover enabling use in proximity to a fuel pump.Explosion areasYour handset is a radio transmitter which may interfere with health appliances, such as hearing aids, pacemaker, hospital equipment, etc.Your doctor or the equipment manufacturer will be able to provide you with appropriate advice.Electronic health appliances5_2 Security of your terminal Your device fulls current applicable PCI PTS security requirements. Upon receipt of your terminal you should check for signs of tampering of the equipment. It is strongly advised that these checks are performed regularly after receipt. You should check, for example: that the keypad is rmly in place; that there is no evidence of unusual wires that have been connected to any ports on your terminal or associated equipment, the chip card reader or any other part of your terminal. Such checks would provide warning of any unauthorised modications to your terminal, and other suspicious behaviour of individuals that have access to your terminal. Your terminal detects any “tampered state”. In this state the terminal will repeatedly ash the message” Alert Irruption!” and further use of the terminal will not be possible. If you observe the “Alert Irruption!” message, you should contact the terminal helpdesk immediately.
MOVE/2500900022723 R11 000 03/0217Copyright© 2017 IngenicoAll rights reserved21You are strongly advised to ensure that privileged access to your terminal is only granted to staff that have been independently veri ed as being trustworthy. The terminal must never be put in or left at a location where it could be stolen or replaced by another device. CAUTIONPositioning of the terminal on check stand must be in such a way to make cardholder PIN (Personal Identi cation Number) spying infeasible. Installing device on an adjustable stand must be in such a way that consumers can swivel the terminal sideways and/or tilt it forwards/backwards to a position that makes visual observation of the PIN-entry process dif cult. Positioning of in-store security cameras such way that the PIN-entry keypad is not visible. NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code.
MOVE/2500900022723 R11 000 03/0217Copyright© 2017 IngenicoAll rights reserved226_StandardsThis product is labeled in accordance with European Directives 2002/96/EC concerning Waste Electrical and Electronic Equipment (WEEE) and 2006/66/EC concerning Batteries and Accumulators. Those provisions are requiring producers and manufacturers to become liable for take-back, treatment and recycling upon end of life of equipment and batteries.The associated symbol means that WEEE and waste batteries must not be thrown away but collected separately and recycled.Ingenico ensures that efcient collection and recycling schemes are set-up for WEEE and batteries according to the local regulation of your country. Please contact your retailers for more detailed information about the compliance solution in place for disposing of your old product and used batteries.Packaging waste must also be collected separately to assure a proper disposal and recycling. Please note that proper recycling of the electrical and electronic equipment and waste batteries will ensure safety of human health and environment.6_1 Environment (WEEE, Batteries and Packaging)6_2 FCC/IC ComplianceModel NameProduct : Move/2500CL/Eth/Mod/3GFCC ID IC NUMBERFCC ID : XKB-M2500CL3GIC : 2586D-M2500CL3G
MOVE/2500900022723 R11 000 03/0217Copyright© 2017 IngenicoAll rights reserved23This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on, the user is encouraged to try to correct interference by one or more of the following measures :Reorient or relocate the receiving antenna.Increase the separation between the equipment and receiver.Connect the equipment into an outlet on circuit different from that to which the receiver is connected.Consult the dealer or an experienced radio/TV technician for help.This device complies with Part 15 of the FCC Rules and Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions :(1) This device may not cause harmful interference, and(2) This device must accept any interference received,including interference that may cause undesired operation.Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes :(1) l’appareil ne doit pas produire de brouillage, et(2) l’utilisateur de l’appareil doit accepter tout brouillageradioélectrique subi, même si le brouillage est susceptibled’en compromettre le fonctionnement.You are cautioned that changes or modications not expressly approved by the part responsible for compliance could void the user’s authority to operate the equipment.
MOVE/2500900022723 R11 000 03/0217Copyright© 2017 IngenicoAll rights reserved24Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication. Conformément à la réglementation d’Industrie Canada, le présent émetteur radio peut fonctionner avec une antenne d’un type et d’un gain maximal (ou inférieur) approuvé pour l’émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélectrique à l’intention des autres utilisateurs, il faut choisir le type d’antenne et son gain de sorte que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l’intensité nécessaire à l’établissement d’une communication satisfaisante.No changes shall be made to the equipment without the permission of Ingenico as this may void the user’s authority to operate the equipment.Tout changement apporté à ce terminal non expressément approuvé par Ingenico est susceptible d’annuler le droit de l’utilisateur à se servir de cet équipement.This product meets the applicable Innovation, Science and Economic Development Canada technical specifications. The Ringer Equivalence Number (REN) indicates the maximum number of devices allowed to be connected to a telephone interface. The termination of an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices not exceed five. REN for this device is 0.1.
MOVE/2500900022723 R11 000 03/0217Copyright© 2017 IngenicoAll rights reserved25Le présent appareil est conforme aux spécications techniques applicables d’Innovation, Sciences et Développement économique Canada. L’indice d’équivalence de la sonnerie (IES) sert à indiquer le nombre maximal de dispositifs qui peuvent être raccordés à une interface téléphonique. La terminaison d’une interface peut consister en une combinaison quelconque de dispositifs, à la seule condition que la somme des IES de tous les dispositifs n’excède pas cinq. L’IES pour cet appareil est de 0.1.Part 68 of FCC RulesModel NameProduct : Move/2500CL/Eth/Mod/3GUS MODEM US : IEOMM01BM2500This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identier in the format US : AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.This equipment uses the following USOC jacks : (RJ11C).A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.
MOVE/2500900022723 R11 000 03/0217Copyright© 2017 IngenicoAll rights reserved26The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed ve (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. If advance notice is not practical, the telephone company will notify the customer as soon as possible.Also, you will be advised of your right to le a complaint with the FCC if you believe it is necessary.The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of this equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modications to maintain uninterrupted service.If trouble is experienced with this equipment, please contact INGENICO, or your local INGENICO distributor or service center in the U.S.A. for repair and/or warrant information.If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualied installer.U.S.A service center: Ingenico North America3025 Windward Plaza, suite 600Alpharetta, GA 30005USATel: +1(678) 456 1200Fax: +1 (678) 456 1201Email: info.us@ingenico.com
MOVE/2500900022723 R11 000 03/0217Copyright© 2017 IngenicoAll rights reserved27The ticket is not printedCheck the presence and proper positioning of the paper roll. Possibly adjust the paper roll following the instructions in this manual (section 0 “Installing the paper roll”)Check the type of paper used (thermal paper must be used)Verify thermal paper sensitive side.7_TroubleshootingThe terminal does not turn on Connect terminal to terminal power supply or put it on powered baseCheck the battery (is it discharged, is it connected?)A full discharged battery can take long charging time to recover Cards are not readCheck that the magnetic card is swiped correctly (with magnetic band on terminal side).Swipe again the card with the magnetic stripe movement constant and rapid Verify that the magnetic strip is not damaged, grooved or crackedMake sure you have inserted correctly the smart card into the smart card reader and removed the card only after the transaction is performed.
MOVE/2500900022723 R11 000 03/0217Copyright© 2017 IngenicoAll rights reservedwww.ingenico.com28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre 25“This Document is Copyright © 2017 by INGENICO Group. INGENICO retains full copyright ownership, rights and protection in all material contained in this document. The recipient can receive this document on the condition that he will keep the document condential and will not use its contents in any form or by any means, except as agreed beforehand, without the prior written permission of INGENICO. Moreover, nobody is authorized to place this document at the disposal of any third party without the prior written permission of INGENICO. If such permission is granted, it will be subject to the condition that the recipient ensures that any other recipient of this document, or information contained therein, is held responsible to INGENICO for the condentiality of that information. Care has been taken to ensure that the content of this document is as accurate as possible. INGENICO however declines any responsibility for inaccurate, incomplete or outdated information. The contents of this document may change from time to time without prior notice, and do not create, specify, modify or replace any new or prior contractual obligations agreed upon in writing between INGENICO and the user. INGENICO is not responsible for any use of this device, which would be non consistent with the present document.All trademarks used in this document remain the property of their rightful owners.”Your contact

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