Ingenico M2500CL3G Mobile payment terminal User Manual 900022723 R11 000 03 indd

INGENICO Mobile payment terminal 900022723 R11 000 03 indd

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www.ingenico.com

28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35

Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre

MOVE/2500

User Guide

MOVE/2500

900022723 R11 000 03/0217

Contents

1_Introduction

2_Présentation

2_1 Content of the box

2_1_1 Terminal

2_2 Overview of the MOVE/2500

2_3 Keyboard details and functionality

3_Use of the terminal

3_1 Switching off the terminal

3_2 Reading card

4_Installation

4_1 Recommendation

4_2 USB Terminal connections

4_2_1 uUSB

4_3 Opening trap door

4_4 SAMs & SIMs

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4_5 Battery

4_5_1 Main characteristics

4_5_2 Installing the battery

4_5_3 Charging the battery

4_5_4 Changing the battery

4_6 Paper roll

4_6_1 Mains characteristics

of INGENICO paper roll

4_6_2 Installing paper roll

5_Recommendations

5_1 Safety

5_2 Security of your terminal

6_Standards

6_1 Environment (WEEE, Batteries and

Packaging)

6_2 FCC/IC Compliance

7_Troubleshooting

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1_Introduction

We hope that you will be fully satised with your new terminal

MOVE/2500. This terminal is available in different models. Please

select by yourself in this documentation items related to your model.

Read this guide to understand and make the best use of your terminal.

It presents you the necessary information about use, installation,

maintenance, safety and security recommendations.

WARRANTY / SECURITY

Use only the power supply included with the product to

ensure best performance and safety. Maintenance should

only be provided by Ingenico authorized technician.

Failure to comply with these instructions will void the

manufacturer’s responsibility.

This symbol indicates an important Warning.

This symbol indicates a piece of advice.

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2_1_1 Terminal

2_Presentation

2_1 Content of the box

MOVE/2500 terminal unit

equiped with a paper roll

user guide

Power adapter

A battery pack disconnected

WARNING

The power supply unit provided with your equipment

is specially designed for Ingenico terminals. Do not use

any other power supply. The use of a power supply with

apparently similar voltage/current characteristics may

damage your terminal.

Keep the packaging. It must be re-used whenever the

terminal is shipped.

ADVICE

MOVE/2500 terminal unit

equiped with a paper roll

A battery pack disconnected

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2_2 Overview of the MOVE/2500

Terminal unit

2’’4 LCD Display

Backlit keyboard

Smart card reader

Easy loading

printer

Magnetic

card

reader

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Compartment where are located:

the battery pack

the SAM/SIM slots

the battery pack

the SAM/SIM slots

Weight

275g

Dimensions (L x w x h) 168x81x69 mm

(without paper roll nor battery)

Electrical mains network 100-240VAC / 50-60 Hz - Class

II equipment

Connections on terminal Micro USB AB serial link Power

connector

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2_3 Keyboard details and functionality

Some keys can have other functions according to the

applications that are in the terminal.

Feed paper a few centi-

metres if pressed for a

long time (more than 2

seconds)

The red key cancels

the procedure in

progress

The functions key

accesses the dif-

ferent application

menus

The yellow key

cancels the last cha-

racter

The green key vali-

dates input selec-

tions and informa-

tion.

It is also used to

switch on the ter-

minal

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3_Use of the terminal

3_1 Switching off the terminal

Before to use the terminal, always check if the roll of paper

is present.

ADVICE

If the battery is empty and the terminal in use is removed from

its base, the terminal automatically shuts off.

It may also be switch off by pressing simultaneously

and (yellow key) for one second.

In order to restart the terminal, press on the key-

board.

3_2 Reading card

The card can be read either from bottom to top or from top to

bottom, with the stripe facing the terminal.

Use a regular movement in order to ensure a reliable card

reading.

Magnetic stripe card

and (yellow key) for one second.

In order to restart the terminal, press on the key-

It may also be switch off by pressing simultaneously

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The terminal behavior for the cardholder may depend on:

Card reader: insert the card horizontally with the chip

facing upwards and leave in position throughout the

transaction.

Smart card

Contactless (optional)

Bring the card  rmly up to the active zone. Keep the card

close to the reader during the transaction

The 4 virtual LEDs are displayed during the transaction.

The terminal environment

Local usage (language…)

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4_Installation

4_1 Recommendations

Place the base on at surface near an electric socket and according to

the base to the telephone or an Ethernet socket. The terminal should

be placed far from any very hot zones, protected from vibrations,

dust, damp and electromagnetic radiation (computer screen, anti-theft

barrier etc.).

Location of the Move/2500

Operating conditions

Ambient temperature from +0°C to +50°C

Max relative humidity 85% at +40°C

Storage conditions

Ambient temperature from -20°C to +55°C

Max relative humidity 85% at +55°C

Battery charging conditions

Ambient temperature from +0°C to +40°C

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4_2_1 uUSB

4_2 USB Terminal connections

There is an USB connector (MicroAB) on the left side of

the Move/2500 Wireless terminal (see below picture).

This connector manages Host and Slave connexions.

The terminal supports USB Keys with FAT16 or FAT32

The USB Key has to be used with an USB adapter (refers

to accessories section)

USB micro AB

Connector used for PC travel charger, USB Key, etc…

*MicroAB connector durability: up to 10 000 mating cycles

4_3 Opening trap door

CAUTION

Switch off the terminal before opening the trapdoor.

Turn the terminal and unclip the trapdoor by pushing

on the clip with as shown with the arrows on the picture

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4_4 SAMs & SIMs

The connector modules security SAM/SIM is located inside the terminal,

in a closed compartment.

SAMs and SIMs are identi ed by the engraved marks on the lower

housing

When introducing a SAM/SIM in its slot, be sure to put the cut corner

as indicated on the engraved marks

2 factory options : 1SIM/3SAMs or 2SIMs/2SAMs

SIM 2 Connector (Dual SIM terminals)

or SAM3 connector SIM 1 Connector

SAM 1

Connector

SAM 2

Connector

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Characteristics Li-ion 2900 mAh

Charge

(power supply-0.6 or 1A)

50% capacity in 1,5 h (1A) ; full

capacity in 4 hours (1A)

4_5 Battery

4_5_1 Main characteristics

Battery life

450 transactions in GPRS with fully

charged battery, printing and backlit

activated.

Can remain powered ON up to 150

hours with connected GPRS link and

terminal in sleeping state starting

with fully charged battery and

without energy consumption related

to backlit or radio link

* The battery capacity depends on the model of terminal and its use

4_5_2 Installing the battery

WARNING

Check that the terminal is not connected to the main electric

network.

Turn your terminal and unclip the battery trapdoor by pushing

on the button as shown on the picture

Disengage the trapdoor

Take the battery pack included in the box

Locate the battery pack connector

beside the battery compartment

Plug the battery pack connector

according to the connector

locating system and (as shown

on picture).

Verify that it locks.

on the button as shown on the picture

Take the battery pack included in the box

Locate the battery pack connector

beside the battery compartment

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Place the battery pack in its compartment.

Close the battery compartment trapdoor.

Place the battery pack in its compartment.

Close the battery compartment trapdoor.

Battery compartment

4_5_3 Charging the battery

When does the battery need to be charged?

On initial start-up, charge the battery for 16 hours under the

environmental conditions stated above

When used daily, the terminal recharges its batteries each time it

is placed on its base. Charging is automatic

When used with a terminal power supply: connect the power

supply to Move/2500 power connector.

How does the battery need to be charged?

The environment in which the charge takes place in uences

battery lifetime and autonomy (number of transactions)

The optimal conditions are as follows:

Charging away from any external heat source (radiator,

sun, enclosed area…)

The optimal temperature is between +15°C and +25°C

How can the battery be charged?

Using the base

Place the terminal on its base

Check if the battery symbol is  ashing or moving (=battery

charging).

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Using the terminal power supply (the terminal is out of its base)

Connect the terminal power supply unit to the terminal MicroAB

connector located on the left side of the terminal.

Connect the power supply unit to the power supply mains

network

Check to see if the battery symbol is  ashing or

moving(=battery charging)

4_5_4 Changing the battery

It is imperative to use a battery authorized by Ingenico.

There is danger of explosion if battery used is not approved

by Ingenico.

Remove the terminal from its base

Turn it off by pressing simultaneously and (yellow

key) for about one second

Remove the battery trapdoor (see section 4.5.2“installing

battery”)

Lift the battery and remove it from its compartment

Carefully disconnect battery,

following the instructions below.

Unlock the connector by

pressing the locking mechanism

as indicated by F1 arrow while

pulling this connector (F2 arrow).

Release traction on it as soon as

the connector comes unclipped

Finish extracting connector by

tilting it slightly (F3 arrow) to

bring it away from the terminal

housing

Inform the terminal that battery will be replaced (*). Do so

start the terminal without battery by  tting it on its base, or

connecting terminal power supply.

Remove terminal from base or disconnect terminal power supply

Turn it off by pressing simultaneously and (yellow

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Connect and install the new battery by following the instructions

in section 4.5.2 “Installing battery”

In order to preserve the environment, dispose used battery in

compliance with current country recycling legislation.

(*)The terminal memorizes that there is no battery simply by powering

up. It will then correctly perform-full recharge with the next battery.

4_6 Paper roll

4_6_1 Mains characteristics of

INGENICO paper roll

Depending on IWL model two paper roll can be used:

Diameter 40 mm

Lenght About 18 metres

Width 58 mm

Colour White

R40 paper roll characteristics Precisions

The thermal paper can be deteriorated by poor storage

conditions, so we recommend you to avoid :

storage in hot wet places (near air-conditioner, humidity

higher than 85%)

exposure to sunlight or ultraviolet for long periods

contact with organic solvents (solvent type adhesive)

direct contact with materials containing plasticizers (PVC

transparent folders or envelopes)

direct contact with «diazo» papers

direct contact with water

Rubbing or pressing the paper too strongly

WARNING

For best product performance, only use heat sensitized

paper approved by Ingenico.

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WARNING

Switch off the terminal prior to installing a paper roll.

Use only paper approved by Ingenico.

The use of non-approved paper is likely to damage the

printer of your terminal.

4_6_2 Installing paper roll

Open the paper compartment by lifting the catch located at the rear

of the terminal and pull the cover to the rear of the terminal.

Insert the paper roll in the compartment following the directions

shown on the below picture

Pull the paper up to the top of the terminal

Maintain the paper and close the lid

Press simultaneously on both upper corners of the paper  ap, as

shown by arrows on picture, until it clips into position

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ADVICE

If you insert a new R40 paper roll, tear off the rst length

(one complete turn to avoid printing on adhesive tape

footprint).

5_Recommendations

5_1 Safety

Disconnect the Move/2500 power supply block adapter from

the electrical mains network.

Powering down the Move/2500:

The Move/2500 is tted with an internal lithium cell which

can only be accessed by a qualied technician.

Lithium cell

Move/2500 is tted with battery specially designed for this

terminal.

Battery

Only use the appropriate chargers and batteries listed in the

Ingenico’s catalogue.

Do not short-circuit the battery.

Do not attempt to open the battery container.

Used batteries must be disposed of at the appropriated sites.

WARNING

There is a risk of explosion if the battery is incorrectly

replaced or is placed in a re.

The electrical outlet must meet the following criteria:

Electrical power outlet

Must be installed near the equipment and easily accessible;

Must meet standards and regulations in the country where used;

For type A plug, the protection of the installation must be set to

20 A.

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The trapdoor for battery, SAM1/SAM2/SIM1/ (SAM3/SIM2), readers

located underneath the terminal, must be in place during the normal

operation of the terminal. See sections «Removal of SAM1/SAM2/SIM,

modules» as well as «Connecting the battery».

SAM1/SAM2/SIM1/ (SAM3/SIM2) readers’ compartment

Your handset must be switched off by removing the battery pack.

Remove the battery from the terminal when on an airplane.

Non-compliance with these safety rules may result in legal action and/

or a ban on later access to cellular network services.

On airplanes

Certain regulations restrict the use of radio equipment in chemical

plants, fuel depots and any site where blasting is carried out. You are

urged to comply with these regulations. The terminal shall be protected

by a specially tted and certied cover enabling use in proximity to a

fuel pump.

Explosion areas

Your handset is a radio transmitter which may interfere with health

appliances, such as hearing aids, pacemaker, hospital equipment, etc.

Your doctor or the equipment manufacturer will be able to provide you

with appropriate advice.

Electronic health appliances

5_2 Security of your terminal

Your device fulls current applicable PCI PTS security requirements.

Upon receipt of your terminal you should check for signs of tampering

of the equipment. It is strongly advised that these checks are

performed regularly after receipt. You should check, for example: that

the keypad is rmly in place; that there is no evidence of unusual wires

that have been connected to any ports on your terminal or associated

equipment, the chip card reader or any other part of your terminal.

Such checks would provide warning of any unauthorised modications

to your terminal, and other suspicious behaviour of individuals that

have access to your terminal. Your terminal detects any “tampered

state”. In this state the terminal will repeatedly ash the message” Alert

Irruption!” and further use of the terminal will not be possible. If you

observe the “Alert Irruption!” message, you should contact the terminal

helpdesk immediately.

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You are strongly advised to ensure that privileged access to your

terminal is only granted to staff that have been independently veri ed

as being trustworthy.

The terminal must never be put in or left at a location where it could be

stolen or replaced by another device.

CAUTION

Positioning of the terminal on check stand must be in such

a way to make cardholder PIN (Personal Identi cation

Number) spying infeasible.

Installing device on an adjustable stand must be in such a

way that consumers can swivel the terminal sideways and/

or tilt it forwards/backwards to a position that makes visual

observation of the PIN-entry process dif cult.

Positioning of in-store security cameras such way that the

PIN-entry keypad is not visible.

NEVER ask the customer to divulge their PIN Code.

Customers should be advised to ensure that they are not

being overlooked when entering their PIN Code.

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6_Standards

This product is labeled in accordance with European Directives

2002/96/EC concerning Waste Electrical and Electronic Equipment

(WEEE) and 2006/66/EC concerning Batteries and Accumulators. Those

provisions are requiring producers and manufacturers to become liable

for take-back, treatment and recycling upon end of life of equipment

and batteries.

The associated symbol means that WEEE and waste

batteries must not be thrown away but collected

separately and recycled.

Ingenico ensures that efcient collection and recycling schemes are

set-up for WEEE and batteries according to the local regulation of your

country. Please contact your retailers for more detailed information

about the compliance solution in place for disposing of your old

product and used batteries.

Packaging waste must also be collected separately to assure a proper

disposal and recycling.

Please note that proper recycling of the electrical and electronic

equipment and waste batteries will ensure safety of human health and

environment.

6_1 Environment (WEEE, Batteries and

Packaging)

6_2 FCC/IC Compliance

Model Name

Product : Move/2500

CL/Eth/Mod/3G

FCC ID IC NUMBER

FCC ID : XKB-

M2500CL3G

IC : 2586D-

M2500CL3G

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This equipment has been tested and found to comply with the limits

for a Class B digital device, pursuant to part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against

harmful interference in a residential installation. This equipment

generates, uses and can radiate radio frequency energy and, if not

installed and used in accordance with the instruction, may cause

harmful interference to radio communications.

However, there is no guarantee that interference will not

occur in a particular installation. If this equipment does cause

harmful interference to radio or television reception which can

be determined by turning the equipment off and on, the user is

encouraged to try to correct interference by one or more of the

following measures :

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and

receiver.

Connect the equipment into an outlet on circuit different

from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician

for help.

This device complies with Part 15 of the FCC Rules and Industry

Canada license-exempt RSS standard(s). Operation is subject to the

following two conditions :

(1) This device may not cause harmful interference, and

(2) This device must accept any interference received,

including interference that may cause undesired operation.

Le présent appareil est conforme aux CNR d’Industrie Canada

applicables aux appareils radio exempts de licence. L’exploitation

est autorisée aux deux conditions suivantes :

(1) l’appareil ne doit pas produire de brouillage, et

(2) l’utilisateur de l’appareil doit accepter tout brouillage

radioélectrique subi, même si le brouillage est susceptible

d’en compromettre le fonctionnement.

You are cautioned that changes or modications not expressly

approved by the part responsible for compliance could void the

user’s authority to operate the equipment.

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Under Industry Canada regulations, this radio transmitter may

only operate using an antenna of a type and maximum (or lesser)

gain approved for the transmitter by Industry Canada. To reduce

potential radio interference to other users, the antenna type and

its gain should be so chosen that the equivalent isotropically

radiated power (e.i.r.p.) is not more than that necessary for

successful communication.

Conformément à la réglementation d’Industrie Canada, le présent

émetteur radio peut fonctionner avec une antenne d’un type et

d’un gain maximal (ou inférieur) approuvé pour l’émetteur par

Industrie Canada. Dans le but de réduire les risques de brouillage

radioélectrique à l’intention des autres utilisateurs, il faut

choisir le type d’antenne et son gain de sorte que la puissance

isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l’intensité

nécessaire à l’établissement d’une communication satisfaisante.

No changes shall be made to the equipment without the

permission of Ingenico as this may void the user’s authority to

operate the equipment.

Tout changement apporté à ce terminal non expressément

approuvé par Ingenico est susceptible d’annuler le droit de

l’utilisateur à se servir de cet équipement.

This product meets the applicable Innovation, Science and

Economic Development Canada technical specifications. The

Ringer Equivalence Number (REN) indicates the maximum

number of devices allowed to be connected to a telephone

interface. The termination of an interface may consist of any

combination of devices subject only to the requirement that the

sum of the RENs of all the devices not exceed five. REN for this

device is 0.1.

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Le présent appareil est conforme aux spécications techniques

applicables d’Innovation, Sciences et Développement

économique Canada. L’indice d’équivalence de la sonnerie (IES)

sert à indiquer le nombre maximal de dispositifs qui peuvent être

raccordés à une interface téléphonique. La terminaison d’une

interface peut consister en une combinaison quelconque de

dispositifs, à la seule condition que la somme des IES de tous les

dispositifs n’excède pas cinq. L’IES pour cet appareil est de 0.1.

Part 68 of FCC Rules

Model Name

Product : Move/2500

CL/Eth/Mod/3G

US MODEM

US : IEOMM01BM2500

This equipment complies with Part 68 of the FCC rules and the

requirements adopted by the ACTA. On the bottom of this equipment

is a label that contains, among other information, a product identier

in the format US : AAAEQ##TXXXX. If requested, this number must be

provided to the telephone company.

This equipment uses the following USOC jacks : (RJ11C).

A plug and jack used to connect this equipment to the premises wiring

and telephone network must comply with the applicable FCC Part 68

rules and requirements adopted by the ACTA. A compliant telephone

cord and modular plug is provided with this product. It is designed to

be connected to a compatible modular jack that is also compliant. See

installation instructions for details.

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The REN is used to determine the number of devices that may be

connected to a telephone line. Excessive RENs on a telephone line may

result in the devices not ringing in response to an incoming call. In most

but not all areas, the sum of RENs should not exceed ve (5.0). To be

certain of the number of devices that may be connected to a line, as

determined by the total RENs, contact the local telephone company.

If this equipment causes harm to the telephone network, the telephone

company will notify you in advance that temporary discontinuance

of service may be required. If advance notice is not practical, the

telephone company will notify the customer as soon as possible.

Also, you will be advised of your right to le a complaint with the FCC

if you believe it is necessary.

The telephone company may make changes in its facilities, equipment,

operations, or procedures that could affect the operation of this

equipment. If this happens, the telephone company will provide

advance notice in order for you to make the necessary modications to

maintain uninterrupted service.

If trouble is experienced with this equipment, please contact INGENICO,

or your local INGENICO distributor or service center in the U.S.A. for

repair and/or warrant information.

If your home has specially wired alarm equipment connected to the

telephone line, ensure the installation of this equipment does not

disable your alarm equipment. If you have questions about what

will disable alarm equipment, consult your telephone company or a

qualied installer.

U.S.A service center:

Ingenico North America

3025 Windward Plaza, suite 600

Alpharetta, GA 30005

USA

Tel: +1(678) 456 1200

Fax: +1 (678) 456 1201

Email: info.us@ingenico.com

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The ticket is not printed

Check the presence and proper positioning of the paper roll.

Possibly adjust the paper roll following the instructions in this

manual (section 0 “Installing the paper roll”)

Check the type of paper used (thermal paper must be used)

Verify thermal paper sensitive side.

7_Troubleshooting

The terminal does not turn on

Connect terminal to terminal power supply or put it on

powered base

Check the battery (is it discharged, is it connected?)

A full discharged battery can take long charging time to

recover

Cards are not read

Check that the magnetic card is swiped correctly (with

magnetic band on terminal side).

Swipe again the card with the magnetic stripe movement

constant and rapid

Verify that the magnetic strip is not damaged, grooved or

cracked

Make sure you have inserted correctly the smart card into

the smart card reader and removed the card only after the

transaction is performed.

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www.ingenico.com

28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35

Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre

retains full copyright ownership, rights and protection in all material

contained in this document. The recipient can receive this document

on the condition that he will keep the document condential and will

not use its contents in any form or by any means, except as agreed

beforehand, without the prior written permission of INGENICO.

Moreover, nobody is authorized to place this document at the disposal

of any third party without the prior written permission of INGENICO.

If such permission is granted, it will be subject to the condition that

the recipient ensures that any other recipient of this document, or

information contained therein, is held responsible to INGENICO for the

condentiality of that information.

Care has been taken to ensure that the content of this document is

as accurate as possible. INGENICO however declines any responsibility

for inaccurate, incomplete or outdated information. The contents of

this document may change from time to time without prior notice, and

do not create, specify, modify or replace any new or prior contractual

obligations agreed upon in writing between INGENICO and the user.

INGENICO is not responsible for any use of this device, which would be

non consistent with the present document.

All trademarks used in this document remain the property of their

rightful owners.”

Your contact

Ingenico M2500CL3G Mobile payment terminal User Manual 900022723 R11 000 03 indd

INGENICO Mobile payment terminal 900022723 R11 000 03 indd

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