Ingenico M2500CL3G Mobile payment terminal User Manual 900022723 R11 000 03 indd

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Date Submitted	2017-04-27 00:00:00
Date Available	2017-09-17 00:00:00
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MOVE/2500
User Guide
www.ingenico.com
28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35
Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre
Contents
1_Introduction
2_Présentation
2_1 Content of the box
2_1_1 Terminal
2_2 Overview of the MOVE/2500
2_3 Keyboard details and functionality
3_Use of the terminal
3_1 Switching off the terminal
3_2 Reading card
4_Installation
11
4_1 Recommendation
11
4_2 USB Terminal connections
4_2_1 uUSB
12
4_3 Opening trap door
12
4_4 SAMs & SIMs
13
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4_5 Battery
14
4_5_1 Main characteristics
14
4_5_2 Installing the battery
14
4_5_3 Charging the battery
15
4_5_4 Changing the battery
16
4_6 Paper roll
17
4_6_1 Mains characteristics
of INGENICO paper roll
17
4_6_2 Installing paper roll
18
5_Recommendations
19
5_1 Safety
19
5_2 Security of your terminal
20
6_Standards
22
6_1 Environment (WEEE, Batteries and
				Packaging)
22
6_2 FCC/IC Compliance
7_Troubleshooting
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1_Introduction
We hope that you will be fully satisfied with your new terminal
MOVE/2500. This terminal is available in different models. Please
select by yourself in this documentation items related to your model.
Read this guide to understand and make the best use of your terminal.
It presents you the necessary information about use, installation,
maintenance, safety and security recommendations.
WARRANTY / SECURITY
Use only the power supply included with the product to
ensure best performance and safety. Maintenance should
only be provided by Ingenico authorized technician.
Failure to comply with these instructions will void the
manufacturer’s responsibility.
This symbol indicates an important Warning.
This symbol indicates a piece of advice.
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2_Presentation
2_1 Content of the box
2_1_1 Terminal
MOVE/2500 terminal unit
equiped with a paper roll
A battery pack disconnected
Power adapter
user guide
WARNING
The power supply unit provided with your equipment
is specially designed for Ingenico terminals. Do not use
any other power supply. The use of a power supply with
apparently similar voltage/current characteristics may
damage your terminal.
ADVICE
Keep the packaging. It must be re-used whenever the
terminal is shipped.
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2_2 Overview of the MOVE/2500
Terminal unit
2’’4 LCD Display
Easy loading
printer
Backlit keyboard
Magnetic
card
reader
Smart card reader
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Compartment where are located:
the battery pack
the SAM/SIM slots
Weight
275g
(without paper roll nor battery)
Dimensions (L x w x h)
168x81x69 mm
Electrical mains network
100-240VAC / 50-60 Hz - Class
II equipment
Connections on terminal
Micro USB AB serial link Power
connector
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2_3 Keyboard details and functionality
Some keys can have other functions according to the
applications that are in the terminal.
The functions key
accesses the different application
menus
The red key cancels
the procedure in
progress
The yellow key
cancels the last character
The green key validates input selections and information.
It is also used to
switch on the terminal
Feed paper a few centimetres if pressed for a
long time (more than 2
seconds)
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3_Use of the terminal
ADVICE
Before to use the terminal, always check if the roll of paper
is present.
3_1 Switching off the terminal
If the battery is empty and the terminal in use is removed from
its base, the terminal automatically shuts off.
It may also be switch off by pressing simultaneously
and
(yellow key) for one second.
In order to restart the terminal, press
board.
on the key-
3_2 Reading card
Magnetic stripe card
The card can be read either from bottom to top or from top to
bottom, with the stripe facing the terminal.
Use a regular movement in order to ensure a reliable card
reading.
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Smart card
Card reader: insert the card horizontally with the chip
facing upwards and leave in position throughout the
transaction.
Contactless (optional)
Bring the card firmly up to the active zone. Keep the card
close to the reader during the transaction
The 4 virtual LEDs are displayed during the transaction.
The terminal behavior for the cardholder may depend on:
The terminal environment
Local usage (language…)
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4_Installation
4_1 Recommendations
Location of the Move/2500
Place the base on flat surface near an electric socket and according to
the base to the telephone or an Ethernet socket. The terminal should
be placed far from any very hot zones, protected from vibrations,
dust, damp and electromagnetic radiation (computer screen, anti-theft
barrier etc.).
Operating conditions
Ambient temperature
from +0°C to +50°C
Max relative humidity
85% at +40°C
Battery charging conditions
Ambient temperature
from +0°C to +40°C
Storage conditions
Ambient temperature
from -20°C to +55°C
Max relative humidity
85% at +55°C
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4_2 USB Terminal connections
4_2_1 uUSB
There is an USB connector (MicroAB) on the left side of
the Move/2500 Wireless terminal (see below picture).
This connector manages Host and Slave connexions.
The terminal supports USB Keys with FAT16 or FAT32
The USB Key has to be used with an USB adapter (refers
to accessories section)
USB micro AB
Connector used for PC travel charger, USB Key, etc…
*MicroAB connector durability: up to 10 000 mating cycles
4_3 Opening trap door
CAUTION
Switch off the terminal before opening the trapdoor.
Turn the terminal and unclip the trapdoor by pushing
on the clip with as shown with the arrows on the picture
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4_4 SAMs & SIMs
The connector modules security SAM/SIM is located inside the terminal,
in a closed compartment.
SAMs and SIMs are identified by the engraved marks on the lower
housing
When introducing a SAM/SIM in its slot, be sure to put the cut corner
as indicated on the engraved marks
2 factory options : 1SIM/3SAMs or 2SIMs/2SAMs
SIM 2 Connector (Dual SIM terminals)
or SAM3 connector
SIM 1 Connector
SAM 1
Connector
SAM 2
Connector
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4_5 Battery
4_5_1 Main characteristics
Characteristics
Li-ion 2900 mAh
Charge
(power supply-0.6 or 1A)
50% capacity in 1,5 h (1A) ; full
capacity in 4 hours (1A)
450 transactions in GPRS with fully
charged battery, printing and backlit
activated.
Battery life
Can remain powered ON up to 150
hours with connected GPRS link and
terminal in sleeping state starting
with fully charged battery and
without energy consumption related
to backlit or radio link
* The battery capacity depends on the model of terminal and its use
4_5_2 Installing the battery
WARNING
Check that the terminal is not connected to the main electric
network.
Turn your terminal and unclip the battery trapdoor by pushing
on the button as shown on the picture
Disengage the trapdoor
Take the battery pack included in the box
Locate the battery pack connector
beside the battery compartment
Plug the battery pack connector
according to the connector
locating system and (as shown
on picture).
Verify that it locks.
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Place the battery pack in its compartment.
Close the battery compartment trapdoor.
Battery compartment
4_5_3 Charging the battery
When does the battery need to be charged?
On initial start-up, charge the battery for 16 hours under the
environmental conditions stated above
When used daily, the terminal recharges its batteries each time it
is placed on its base. Charging is automatic
When used with a terminal power supply: connect the power
supply to Move/2500 power connector.
How does the battery need to be charged?
The environment in which the charge takes place influences
battery lifetime and autonomy (number of transactions)
The optimal conditions are as follows:
Charging away from any external heat source (radiator,
sun, enclosed area…)
The optimal temperature is between +15°C and +25°C
How can the battery be charged?
Using the base
Place the terminal on its base
Check if the battery symbol is flashing or moving (=battery
charging).
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Using the terminal power supply (the terminal is out of its base)
Connect the terminal power supply unit to the terminal MicroAB
connector located on the left side of the terminal.
Connect the power supply unit to the power supply mains
network
Check to see if the battery
moving(=battery charging)
symbol
is
flashing
or
4_5_4 Changing the battery
It is imperative to use a battery authorized by Ingenico.
There is danger of explosion if battery used is not approved
by Ingenico.
Remove the terminal from its base
Turn it off by pressing simultaneously
key) for about one second
and
(yellow
Remove the battery trapdoor (see section 4.5.2“installing
battery”)
Lift the battery and remove it from its compartment
Carefully
disconnect
battery,
following the instructions below.
Unlock the connector by
pressing the locking mechanism
as indicated by F1 arrow while
pulling this connector (F2 arrow).
Release traction on it as soon as
the connector comes unclipped
Finish extracting connector by
tilting it slightly (F3 arrow) to
bring it away from the terminal
housing
Inform the terminal that battery will be replaced (*). Do so
start the terminal without battery by fitting it on its base, or
connecting terminal power supply.
Remove terminal from base or disconnect terminal power supply
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Connect and install the new battery by following the instructions
in section 4.5.2 “Installing battery”
In order to preserve the environment, dispose used battery in
compliance with current country recycling legislation.
(*)The terminal memorizes that there is no battery simply by powering
up. It will then correctly perform-full recharge with the next battery.
4_6 Paper roll
4_6_1 Mains characteristics of
INGENICO paper roll
Depending on IWL model two paper roll can be used:
R40 paper roll characteristics
Precisions
Colour
White
Width
58 mm
Diameter
40 mm
Lenght
About 18 metres
The thermal paper can be deteriorated by poor storage
conditions, so we recommend you to avoid :
storage in hot wet places (near air-conditioner, humidity
higher than 85%)
exposure to sunlight or ultraviolet for long periods
contact with organic solvents (solvent type adhesive)
direct contact with materials containing plasticizers (PVC
transparent folders or envelopes)
direct contact with «diazo» papers
direct contact with water
Rubbing or pressing the paper too strongly
WARNING
For best product performance, only use heat sensitized
paper approved by Ingenico.
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WARNING
Switch off the terminal prior to installing a paper roll.
Use only paper approved by Ingenico.
The use of non-approved paper is likely to damage the
printer of your terminal.
4_6_2 Installing paper roll
Open the paper compartment by lifting the catch located at the rear
of the terminal and pull the cover to the rear of the terminal.
Insert the paper roll in the compartment following the directions
shown on the below picture
Pull the paper up to the top of the terminal
Maintain the paper and close the lid
Press simultaneously on both upper corners of the paper flap, as
shown by arrows on picture, until it clips into position
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ADVICE
If you insert a new R40 paper roll, tear off the first length
(one complete turn to avoid printing on adhesive tape
footprint).
5_Recommendations
5_1 Safety
Powering down the Move/2500:
Disconnect the Move/2500 power supply block adapter from
the electrical mains network.
Lithium cell
The Move/2500 is fitted with an internal lithium cell which
can only be accessed by a qualified technician.
Battery
Move/2500 is fitted with battery specially designed for this
terminal.
Only use the appropriate chargers and batteries listed in the
Ingenico’s catalogue.
Do not short-circuit the battery.
Do not attempt to open the battery container.
Used batteries must be disposed of at the appropriated sites.
WARNING
There is a risk of explosion if the battery is incorrectly
replaced or is placed in a fire.
Electrical power outlet
The electrical outlet must meet the following criteria:
Must be installed near the equipment and easily accessible;
Must meet standards and regulations in the country where used;
For type A plug, the protection of the installation must be set to
20 A.
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SAM1/SAM2/SIM1/ (SAM3/SIM2) readers’ compartment
The trapdoor for battery, SAM1/SAM2/SIM1/ (SAM3/SIM2), readers
located underneath the terminal, must be in place during the normal
operation of the terminal. See sections «Removal of SAM1/SAM2/SIM,
modules» as well as «Connecting the battery».
On airplanes
Your handset must be switched off by removing the battery pack.
Remove the battery from the terminal when on an airplane.
Non-compliance with these safety rules may result in legal action and/
or a ban on later access to cellular network services.
Explosion areas
Certain regulations restrict the use of radio equipment in chemical
plants, fuel depots and any site where blasting is carried out. You are
urged to comply with these regulations. The terminal shall be protected
by a specially fitted and certified cover enabling use in proximity to a
fuel pump.
Electronic health appliances
Your handset is a radio transmitter which may interfere with health
appliances, such as hearing aids, pacemaker, hospital equipment, etc.
Your doctor or the equipment manufacturer will be able to provide you
with appropriate advice.
5_2 Security of your terminal
Your device fulfils current applicable PCI PTS security requirements.
Upon receipt of your terminal you should check for signs of tampering
of the equipment. It is strongly advised that these checks are
performed regularly after receipt. You should check, for example: that
the keypad is firmly in place; that there is no evidence of unusual wires
that have been connected to any ports on your terminal or associated
equipment, the chip card reader or any other part of your terminal.
Such checks would provide warning of any unauthorised modifications
to your terminal, and other suspicious behaviour of individuals that
have access to your terminal. Your terminal detects any “tampered
state”. In this state the terminal will repeatedly flash the message” Alert
Irruption!” and further use of the terminal will not be possible. If you
observe the “Alert Irruption!” message, you should contact the terminal
helpdesk immediately.
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You are strongly advised to ensure that privileged access to your
terminal is only granted to staff that have been independently verified
as being trustworthy.
The terminal must never be put in or left at a location where it could be
stolen or replaced by another device.
CAUTION
Positioning of the terminal on check stand must be in such
a way to make cardholder PIN (Personal Identification
Number) spying infeasible.
Installing device on an adjustable stand must be in such a
way that consumers can swivel the terminal sideways and/
or tilt it forwards/backwards to a position that makes visual
observation of the PIN-entry process difficult.
Positioning of in-store security cameras such way that the
PIN-entry keypad is not visible.
NEVER ask the customer to divulge their PIN Code.
Customers should be advised to ensure that they are not
being overlooked when entering their PIN Code.
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6_Standards
6_1 Environment (WEEE, Batteries and
Packaging)
This product is labeled in accordance with European Directives
2002/96/EC concerning Waste Electrical and Electronic Equipment
(WEEE) and 2006/66/EC concerning Batteries and Accumulators. Those
provisions are requiring producers and manufacturers to become liable
for take-back, treatment and recycling upon end of life of equipment
and batteries.
The associated symbol means that WEEE and waste
batteries must not be thrown away but collected
separately and recycled.
Ingenico ensures that efficient collection and recycling schemes are
set-up for WEEE and batteries according to the local regulation of your
country. Please contact your retailers for more detailed information
about the compliance solution in place for disposing of your old
product and used batteries.
Packaging waste must also be collected separately to assure a proper
disposal and recycling.
Please note that proper recycling of the electrical and electronic
equipment and waste batteries will ensure safety of human health and
environment.
6_2 FCC/IC Compliance
Model Name
FCC ID
IC NUMBER
Product : Move/2500
CL/Eth/Mod/3G
FCC ID : XKBM2500CL3G
IC : 2586DM2500CL3G
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You are cautioned that changes or modifications not expressly
approved by the part responsible for compliance could void the
user’s authority to operate the equipment.
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction, may cause
harmful interference to radio communications.
However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception which can
be determined by turning the equipment off and on, the user is
encouraged to try to correct interference by one or more of the
following measures :
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and
receiver.
Connect the equipment into an outlet on circuit different
from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician
for help.
This device complies with Part 15 of the FCC Rules and Industry
Canada license-exempt RSS standard(s). Operation is subject to the
following two conditions :
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received,
including interference that may cause undesired operation.
Le présent appareil est conforme aux CNR d’Industrie Canada
applicables aux appareils radio exempts de licence. L’exploitation
est autorisée aux deux conditions suivantes :
(1) l’appareil ne doit pas produire de brouillage, et
(2) l’utilisateur de l’appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible
d’en compromettre le fonctionnement.
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Under Industry Canada regulations, this radio transmitter may
only operate using an antenna of a type and maximum (or lesser)
gain approved for the transmitter by Industry Canada. To reduce
potential radio interference to other users, the antenna type and
its gain should be so chosen that the equivalent isotropically
radiated power (e.i.r.p.) is not more than that necessary for
successful communication.
Conformément à la réglementation d’Industrie Canada, le présent
émetteur radio peut fonctionner avec une antenne d’un type et
d’un gain maximal (ou inférieur) approuvé pour l’émetteur par
Industrie Canada. Dans le but de réduire les risques de brouillage
radioélectrique à l’intention des autres utilisateurs, il faut
choisir le type d’antenne et son gain de sorte que la puissance
isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l’intensité
nécessaire à l’établissement d’une communication satisfaisante.
No changes shall be made to the equipment without the
permission of Ingenico as this may void the user’s authority to
operate the equipment.
Tout changement apporté à ce terminal non expressément
approuvé par Ingenico est susceptible d’annuler le droit de
l’utilisateur à se servir de cet équipement.
This product meets the applicable Innovation, Science and
Economic Development Canada technical specifications. The
Ringer Equivalence Number (REN) indicates the maximum
number of devices allowed to be connected to a telephone
interface. The termination of an interface may consist of any
combination of devices subject only to the requirement that the
sum of the RENs of all the devices not exceed five. REN for this
device is 0.1.
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Le présent appareil est conforme aux spécifications techniques
applicables
d’Innovation,
Sciences
et
Développement
économique Canada. L’indice d’équivalence de la sonnerie (IES)
sert à indiquer le nombre maximal de dispositifs qui peuvent être
raccordés à une interface téléphonique. La terminaison d’une
interface peut consister en une combinaison quelconque de
dispositifs, à la seule condition que la somme des IES de tous les
dispositifs n’excède pas cinq. L’IES pour cet appareil est de 0.1.
Part 68 of FCC Rules
Model Name
US MODEM
Product : Move/2500
CL/Eth/Mod/3G
US : IEOMM01BM2500
This equipment complies with Part 68 of the FCC rules and the
requirements adopted by the ACTA. On the bottom of this equipment
is a label that contains, among other information, a product identifier
in the format US : AAAEQ##TXXXX. If requested, this number must be
provided to the telephone company.
This equipment uses the following USOC jacks : (RJ11C).
A plug and jack used to connect this equipment to the premises wiring
and telephone network must comply with the applicable FCC Part 68
rules and requirements adopted by the ACTA. A compliant telephone
cord and modular plug is provided with this product. It is designed to
be connected to a compatible modular jack that is also compliant. See
installation instructions for details.
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The REN is used to determine the number of devices that may be
connected to a telephone line. Excessive RENs on a telephone line may
result in the devices not ringing in response to an incoming call. In most
but not all areas, the sum of RENs should not exceed five (5.0). To be
certain of the number of devices that may be connected to a line, as
determined by the total RENs, contact the local telephone company.
If this equipment causes harm to the telephone network, the telephone
company will notify you in advance that temporary discontinuance
of service may be required. If advance notice is not practical, the
telephone company will notify the customer as soon as possible.
Also, you will be advised of your right to file a complaint with the FCC
if you believe it is necessary.
The telephone company may make changes in its facilities, equipment,
operations, or procedures that could affect the operation of this
equipment. If this happens, the telephone company will provide
advance notice in order for you to make the necessary modifications to
maintain uninterrupted service.
If trouble is experienced with this equipment, please contact INGENICO,
or your local INGENICO distributor or service center in the U.S.A. for
repair and/or warrant information.
If your home has specially wired alarm equipment connected to the
telephone line, ensure the installation of this equipment does not
disable your alarm equipment. If you have questions about what
will disable alarm equipment, consult your telephone company or a
qualified installer.
Tel: +1(678) 456 1200
Fax: +1 (678) 456 1201
Email: info.us@ingenico.com
U.S.A service center:
Ingenico North America
3025 Windward Plaza, suite 600
Alpharetta, GA 30005
USA
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7_Troubleshooting
The terminal does not turn on
Check the battery (is it discharged, is it connected?)
A full discharged battery can take long charging time to
recover
Connect terminal to terminal power supply or put it on
powered base
Cards are not read
Check that the magnetic card is swiped correctly (with
magnetic band on terminal side).
Swipe again the card with the magnetic stripe movement
constant and rapid
Verify that the magnetic strip is not damaged, grooved or
cracked
Make sure you have inserted correctly the smart card into
the smart card reader and removed the card only after the
transaction is performed.
The ticket is not printed
Check the presence and proper positioning of the paper roll.
Possibly adjust the paper roll following the instructions in this
manual (section 0 “Installing the paper roll”)
Check the type of paper used (thermal paper must be used)
Verify thermal paper sensitive side.
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“This Document is Copyright © 2017 by INGENICO Group. INGENICO
retains full copyright ownership, rights and protection in all material
contained in this document. The recipient can receive this document
on the condition that he will keep the document confidential and will
not use its contents in any form or by any means, except as agreed
beforehand, without the prior written permission of INGENICO.
Moreover, nobody is authorized to place this document at the disposal
of any third party without the prior written permission of INGENICO.
If such permission is granted, it will be subject to the condition that
the recipient ensures that any other recipient of this document, or
information contained therein, is held responsible to INGENICO for the
confidentiality of that information.
Care has been taken to ensure that the content of this document is
as accurate as possible. INGENICO however declines any responsibility
for inaccurate, incomplete or outdated information. The contents of
this document may change from time to time without prior notice, and
do not create, specify, modify or replace any new or prior contractual
obligations agreed upon in writing between INGENICO and the user.
INGENICO is not responsible for any use of this device, which would be
non consistent with the present document.
All trademarks used in this document remain the property of their
rightful owners.”
Your contact
www.ingenico.com
28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35
Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre
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Modify Date                     : 2017:04:11 16:04:29+02:00
Creator Tool                    : Adobe InDesign CS6 (Macintosh)
Instance ID                     : uuid:e29ee510-15fb-4f26-93f4-c292cba6c068
Original Document ID            : xmp.did:FC7F1174072068119457E1032CACDDA3
Document ID                     : xmp.id:FD8334550920681183D1D8E0EC3BAA06
Rendition Class                 : proof:pdf
Version ID                      : 1
Derived From Instance ID        : xmp.iid:FC8334550920681183D1D8E0EC3BAA06
Derived From Document ID        : xmp.did:FBE806B91E206811822AA5C9CDBE29AD
Derived From Original Document ID: xmp.did:FC7F1174072068119457E1032CACDDA3
Derived From Rendition Class    : default
History Action                  : converted
History Parameters              : from application/x-indesign to application/pdf
History Software Agent          : Adobe InDesign CS6 (Macintosh)
History Changed                 : /
History When                    : 2017:02:10 16:06:40+01:00
Format                          : application/pdf
Title                           : 900022723 R11 000 03.indd
Producer                        : Adobe PDF Library 10.0.1
Trapped                         : False
GTS PDFX Version                : PDF/X-1:2001
GTS PDFX Conformance            : PDF/X-1a:2001
Page Count                      : 28
Creator                         : Adobe InDesign CS6 (Macintosh)

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