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Contents
Manual 5
Dell Latitude D620 User's Guide
Dell™ Latitude™ D620 User's Guide
Finding Information System Setup Program
About Your Computer Reinstalling Software
Using a Battery Adding and Replacing Parts
Using the Keyboard Dell™ QuickSet Features
Using the Display Traveling With Your Computer
Using Multimedia Getting Help
Using a Network Specifications
Using Cards Appendix
Securing Your Computer Glossary
Troubleshooting
For information on other documentation included with your computer, see Finding Information.
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your
computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you
how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or
death.
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see the Glossary.
If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows®
operating systems are not applicable.
Information in this document is subject to change without notice.
© 2005–2006 Dell Inc. All rights reserved.
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Dell Latitude D620 User's Guide
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge,
PowerVault, PowerApp, ExpressCharge, TravelLite, Strike Zone, Wi-Fi Catcher, Dell MediaDirect, XPS, and Dell OpenManage
are trademarks of Dell Inc.; Core and Intel are registered trademarks of Intel Corporation; Microsoft, Outlook, and Windows
are registered trademarks of Microsoft Corporation; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and
is used by Dell under license; TouchStrip is a trademark of UPEK, Inc.; EMC is a registered trademark of EMC Corporation;
ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, Dell
Inc. has determined that this product meets the ENERGY STAR guidelines for energy efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and
names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Model PP18L
January 2006 P/N PC979 Rev. A01
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Finding Information: Dell Latitude D620 User's Guide
Back to Contents Page
Finding Information
Dell™ Latitude™ D620 User's Guide
NOTE: Some features or media may be optional and may not ship with your computer. Some
features or media may not be available in certain countries.
NOTE: Additional information may ship with your computer.
What Are You Looking For? Find It Here
● A diagnostic program
for my computer
● Drivers for my
computer
● My device
documentation
● Notebook System
Software (NSS)
Drivers and Utilities CD (also known as ResourceCD)
NOTE: The Drivers and Utilities CD may be optional and may not
ship with your computer.
Documentation and drivers are already installed on your computer.
You can use the CD to reinstall drivers (see Reinstalling Drivers
and Utilities) or to run the Dell Diagnostics (see Dell Diagnostics).
Readme files may be included on your CD to provide last-minute
updates about technical changes to your computer or advanced
technical-reference material for technicians or experienced users.
NOTE: Drivers and documentation updates can be found at
support.dell.com.
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Finding Information: Dell Latitude D620 User's Guide
● How to set up my
computer
● Basic troubleshooting
information
● How to run the Dell
Diagnostics
● How to remove and
install parts
Quick Reference Guide
NOTE: This document may be optional and may not ship with your
computer.
NOTE: This document is available as a PDF at support.dell.com.
● Warranty information
● Terms and Conditions
(U.S. only)
● Safety instructions
● Regulatory information
● Ergonomics information
● End User License
Agreement
Dell™ Product Information Guide
● How to remove and
replace parts
● Specifications
● How to configure
system settings
● How to troubleshoot
and solve problems
Dell Latitude™ User's Guide
Microsoft Windows XP Help and Support Center
1. Click the Start button and click Help and Support.
2. Click Dell User and System Guides and click System
Guides.
3. Click the User's Guide for your computer.
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Finding Information: Dell Latitude D620 User's Guide
● Service Tag and
Express Service Code
● Microsoft Windows
License Label
Service Tag and Microsoft® Windows® License
These labels are located on the bottom of your computer.
● Use the Service Tag to identify your computer when you use
support.dell.com or contact support. It is recommended
that you keep a copy of the Service Tag in a secure location
in case your computer is lost or stolen.
● Enter the Express Service Code to direct your call when
contacting support.
● Solutions —
Troubleshooting hints
and tips, articles from
technicians, and online
courses, frequently
asked questions
● Community — Online
discussion with other
Dell customers
● Upgrades — Upgrade
information for
components, such as
memory, the hard
drive, and the operating
system
● Customer Care —
Contact information,
service call and order
status, warranty, and
repair information
● Service and support —
Service call status and
support history, service
contract, online
discussions with support
● Reference — Computer
documentation, details
on my computer
configuration, product
specifications, and
Dell Support Website — support.dell.com
NOTE: Select your region to view the appropriate support site.
To download Notebook System Software:
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Finding Information: Dell Latitude D620 User's Guide
white papers
● Downloads — Certified
drivers, patches, and
software updates
● Notebook System
Software (NSS)— If you
reinstall the operating
system for your
computer, you should
also reinstall the NSS
utility. NSS provides
critical updates for your
operating system and
support for Dell™ 3.5-
inch USB floppy drives,
Intel® Pentium® M
processors, optical
drives, and USB
devices. NSS is
necessary for correct
operation of your Dell
computer. The software
automatically detects
your computer and
operating system and
installs the updates
appropriate for your
configuration.
1. Go to support.dell.com and click Downloads.
2. Enter your Service Tag or product model.
3. In the Download Category drop-down menu, click All.
4. Select the operating system and operating system language
for your computer, and click Submit.
5. Under Select a Device, scroll to System and
Configuration Utilities, and click Dell Notebook System
Software.
● Software upgrades and
troubleshooting hints —
Frequently asked
questions, hot topics,
and general health of
your computing
environment
Dell Support Utility
The Dell Support Utility is an automated upgrade and notification
system installed on your computer. This support provides real-time
health scans of your computing environment, software updates,
and relevant self-support information. Access the Dell Support
Utility from the icon in the taskbar. For more information, see
Accessing the Dell Support Utility.
● How to use Windows XP
● How to work with
programs and files
● How to personalize my
desktop
Windows Help and Support Center
1. Click the Start button and click Help and Support.
2. Type a word or phrase that describes your problem and
click the arrow icon.
3. Click the topic that describes your problem.
4. Follow the instructions on the screen.
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● Information on network
activity, the Power
Management Wizard,
hotkeys, and other
items controlled by Dell
QuickSet
Dell QuickSet Help
To view Dell QuickSet Help, right-click the icon in the
Microsoft® Windows® taskbar.
For more information on Dell QuickSet, see Dell™ QuickSet
Features.
● How to reinstall my
operating system Operating System CD
NOTE: The Operating System CD may be optional and may not
ship with your computer.
The operating system is already installed on your computer. To
reinstall your operating system, use the optional Operating System
CD. See Using the Operating System CD.
After you reinstall your operating system, use the Drivers and
Utilities CD (ResourceCD) to reinstall drivers for the devices that
came with your computer.
NOTE: The color of your CD varies based on the operating system
you ordered.
Back to Contents Page
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System Setup Program: Dell Latitude D620 User's Guide
Back to Contents Page
System Setup Program
Dell™ Latitude™ D620 User's Guide
Overview
Viewing the System Setup Screens
System Setup Screens
Commonly Used Settings
Overview
NOTE: Your operating system may automatically configure most of the options available in
system setup, thus overriding options that you set through system setup. (An exception is the
External Hot Key option, which you can disable or enable only through system setup.) For
more information on configuring features for your operating system, see the Help and Support
Center. See Windows Help and Support Center.
You can use system setup as follows:
● To set or change user-selectable features—for example, your computer password
● To verify information about the computer's current configuration, such as the amount of system
memory
After you set up the computer, run system setup to familiarize yourself with your system configuration
information and optional settings. You may want to write down the information for future reference.
The system setup screens display the current setup information and settings for your computer, such
as:
● System configuration
● Boot order
● Boot (start-up) configuration and docking-device configuration settings
● Basic device-configuration settings
● System security and hard-drive password settings
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System Setup Program: Dell Latitude D620 User's Guide
NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical
support, do not change the system setup settings. Certain changes might make your computer
work incorrectly.
Viewing the System Setup Screens
1. Turn on (or restart) your computer.
2. When the DELL™ logo appears, press <F2> immediately. If you wait too long and the Windows
logo appears, continue to wait until you see the Windows desktop. Then shut down your
computer and try again.
System Setup Screens
In System Setup, primary categories of settings are listed on the left. To view the types of settings in a
category, highlight the category and press <Enter>. When you highlight a setting type, the right side
of the screen displays the value for that setting type. You can change settings that appear as white
type on the screen. Values that you cannot change (because they are determined by the computer)
appear less bright.
System-setup key functions are listed across the bottom of the screen.
Commonly Used Settings
Certain settings require that you reboot the computer for new settings to take effect.
Changing the Boot Sequence
The boot sequence tells the computer where to look to find the software needed to start the operating
system. You can control the boot sequence and enable/disable devices using the Boot Sequence
page, which is located in the System category.
NOTE: To change the boot sequence on a one-time-only basis, see Performing a One-Time Boot.
The Boot Sequence page displays a general list of the bootable devices that may be installed in your
computer, including but not limited to the following:
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● Diskette Drive
● Modular bay HDD
● Internal HDD
● CD/DVD/CD-RW drive
During the boot routine, the computer starts at the top of the list and scans each enabled device for
the operating system start-up files. When the computer finds the files, it stops searching and starts the
operating system.
To control the boot devices, select (highlight) a device by pressing the down-arrow or up-arrow key,
and then enable or disable the device or change its order in the list.
● To enable or disable a device, highlight the item and press the space bar. Enabled items appear
as white and display a small triangle to the left; disabled items appear blue or dimmed without
a triangle.
● To reorder a device in the list, highlight the device and then press <u> or <d> (not case-
sensitive) to move the highlighted device up or down.
Boot sequence changes take effect as soon as you save the changes and exit system setup.
Performing a One-Time Boot
You can set a one-time-only boot sequence without entering system setup. (You can also use this
procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive.)
1. Shut down the computer through the Start menu.
2. If the computer is connected to a docking device (docked), undock it. See the documentation
that came with your docking device for instructions.
3. Connect the computer to an electrical outlet.
4. Turn on the computer. When the DELL logo appears, press <F12> immediately. If you wait too
long and the Windows logo appears, continue to wait until you see the Windows desktop. Then
shut down your computer and try again.
5. When the boot device list appears, highlight the device from which you want to boot and press
<Enter>.
The computer boots to the selected device.
The next time you reboot the computer, the previous boot order is restored.
Changing COM Ports
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System Setup Program: Dell Latitude D620 User's Guide
Serial Port, which is located in the Onboard Devices category, allows you to map the serial port
COM address or disable the serial port and its address, which frees computer resources for another
device to use.
Enabling the Infrared Sensor
1. Locate Fast IR under Onboard Devices.
NOTE: Ensure that the COM port that you select is different from the COM port assigned to the
serial connector.
2. Press <Enter>.
3. Use the arrow keys to select the infrared COM port setting.
4. Press <Enter>.
5. Follow the instructions on the screen.
After you enable the infrared sensor, you can use it to establish a link to an infrared device. To set up
and use an infrared device, see the infrared device documentation and the Windows XP Help and
Support Center (see Windows Help and Support Center).
Back to Contents Page
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About Your Computer: Dell Latitude D620 User's Guide
Back to Contents Page
About Your Computer
Dell™ Latitude™ D620 User's Guide
Front View
Left Side View
Right Side View
Back View
Bottom View
Front View
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About Your Computer: Dell Latitude D620 User's Guide
1display latch 2display 3power button
4device status lights 5keyboard 6fingerprint reader (optional)
(optional)
7speaker 8touch pad buttons/track stick 9keyboard status lights
10 volume control buttons 11 ambient light sensor (ALS) 12 mute button
display latch — Keeps the display closed.
display — For more information about your display, see Using the Display.
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power button — Press the power button to turn on the computer or exit a power management mode. See
Power Management Modes.
NOTICE: To avoid losing data, turn off your computer by performing a Microsoft® Windows®
operating system shutdown rather than by pressing the power button.
If the computer stops responding, press and hold the power button until the computer turns off completely
(which may take several seconds).
device status lights
Turns on when you turn on the computer and blinks when the computer is in a power
management mode.
Turns on when the computer reads or writes data.
NOTICE: To avoid loss of data, never turn off the computer while the light is flashing.
Turns on steadily or blinks to indicate battery charge status.
Turns on when wireless devices are enabled.
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Turns on when Bluetooth® wireless technology is enabled. To enable or disable Bluetooth
wireless technology, move the wireless switch to the "on" position. See wireless switch for more
information.
NOTE: Bluetooth wireless technology is an optional feature on your computer, so the icon
turns on only if you ordered Bluetooth wireless technology with your computer. For more
information, see the documentation that came with your Bluetooth wireless technology.
If the computer is connected to an electrical outlet, the light operates as follows:
❍ Solid green: The battery is charging.
❍ Flashing green: The battery is almost fully charged.
❍ Off: The battery is adequately charged (or external power is not available to charge the
battery).
If the computer is running on a battery, the light operates as follows:
❍ Off: The battery is adequately charged (or the computer is turned off).
❍ Flashing orange: The battery charge is low.
❍ Solid orange: The battery charge is critically low.
keyboard — The keyboard includes a numeric keypad as well as the Windows logo key. For information on
supported keyboard shortcuts, see Using the Keyboard.
fingerprint reader (optional) — Helps to keep your Dell™ computer secure. When you slide your finger
over the reader, it uses your unique fingerprint to authenticate your user identity. For information on how to
activate and use the security management software that controls the fingerprint reader, see Security
Management Software.
speaker — To adjust the volume of the integrated speaker, press the volume control buttons, mute button,
or volume-control keyboard shortcuts. For more information, see Key Combinations.
touch pad buttons/track stick — Provide the functionality of a mouse. See Touch Pad for more information.
ambient light sensor (ALS) — Helps to control display brightness. See for more information, see Using the
Ambient Light Sensor.
keyboard status lights
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The green lights located above the keyboard indicate the following:
Turns on when the numeric keypad is enabled.
Turns on when the uppercase letter function is enabled.
Turns on when the scroll lock function is enabled.
volume control buttons — Press these buttons to adjust the volume.
mute button — Press this button to turn off the volume.
Left Side View
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1air vents 2security cable slot 3audio connectors (2)
4infrared sensor 5smart card slot 6wireless switch
7Wi-Fi Catcher™ light 8PC Card slot 9hard drive
air vents — The computer uses an internal fan to create airflow through the vents, which prevents the
computer from overheating.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do
not store your Dell computer in a low-airflow environment, such as a closed briefcase,
while it is running. Restricting the airflow can damage the computer or cause a fire.
NOTE: The computer turns on the fan when the computer gets hot. Fan noise is normal and does not
indicate a problem with the fan or the computer.
security cable slot — Lets you attach a commercially available antitheft device to the computer. For more
information, see Security Cable Lock.
audio connectors
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Attach headphones to the connector.
Attach a microphone to the connector.
infrared sensor — Lets you transfer files from your computer to another infrared-compatible device without
using cable connections.
When you receive your computer, the sensor is disabled. You can use the system setup program (see System
Setup Program) to enable the sensor. For information on transferring data, see Windows Help, the Help and
Support Center, or the documentation that came with your infrared-compatible device.
smart card slot — Supports one smart card. See Using Smart Cards.
wireless switch — Turns on/off wireless devices such as Wi-Fi and internal cards with Bluetooth technology
and scans for wireless networks. For more information about scanning for wireless networks, see Dell™ Wi-Fi
Catcher™ Network Locator.
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1 "off" position 2 "on" position 3 "momentary" position
4 Wi-Fi Catcher light
Wireless switch positions
"off" Disables wireless devices
"on" Enables wireless devices
"momentary" Scans for Wi-Fi networks. See Dell™ Wi-Fi Catcher™ Network Locator for more
information.
Wi-Fi Catcher™ light — The light operates as follows:
❍ Flashing green: Searching for networks
❍ Solid green: Strong network found
❍ Solid yellow: Weak network found
❍ Flashing yellow: Error
❍ Off: No signal found
PC Card slot — Supports one PC Card, such as a modem or network adapter, or an ExpressCard (with a
PCMIA adapter). The computer ships with a blank installed in the slot. For more information, see Card Types.
hard drive — Stores software and data.
Right Side View
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About Your Computer: Dell Latitude D620 User's Guide
1media bay 2device latch release 3USB connectors (2)
media bay — Supports a floppy or an optical drive, second battery, second hard drive, or a Dell TravelLite™
module. See Using Multimedia.
device latch release — Use the latch release to eject a device.
USB connectors
Connect USB devices, such as a mouse, keyboard, or printer.
Back View
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CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do
not store your computer in a low-airflow environment, such as a closed briefcase, while it is
running. Restricting the airflow can damage the computer or cause a fire.
1network connector (RJ-45) 2modem connector (RJ-11) 3USB connectors (2)
4serial connector 5video connector 6AC adapter connector
7air vents
network connector (RJ-45)
NOTICE: The network connector is slightly larger than the modem connector. To avoid damaging the
computer, do not plug a telephone line into the network connector.
Connects the computer to a network. The two lights next to the connector
indicate status and activity for wired network connections.
For information on using the network adapter, see the device user's guide
supplied with your computer.
modem connector (RJ-11)
If you ordered the optional internal modem, connect the telephone line to the
modem connector.
For information on using the modem, see the online modem documentation
supplied with your computer. See Finding Information.
USB connectors
Connect USB devices, such as a mouse, keyboard, or printer.
serial connector
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Connects serial devices, such as a mouse or handheld device.
video connector
Connects video devices, such as a monitor.
AC adapter connector — Connects an AC adapter to the computer.
The AC adapter converts AC power to the DC power required by the computer. You can connect the AC
adapter with your computer turned either on or off.
CAUTION: The AC adapter works with electrical outlets worldwide. However, power
connectors and power strips vary among countries. Using an incompatible cable or
improperly connecting the cable to the power strip or electrical outlet may cause fire or
equipment damage.
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NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the
cable itself, and pull firmly but gently to avoid damaging the cable. When you wrap the AC adapter
cable, ensure that you follow the angle of the connector on the AC adapter to avoid damaging the
cable.
air vents — The computer uses an internal fan to create airflow through the vents, which prevents the
computer from overheating.
NOTE: The computer turns on the fan when the computer gets hot. Fan noise is normal and does not
indicate a problem with the fan or the computer.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do
not store your computer in a low-airflow environment, such as a closed briefcase, while it is
running. Restricting the airflow can damage the computer or cause a fire.
Bottom View
1memory module cover 2battery charge gauge 3battery
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4battery-bay latch releases (2) 5 docking-device connector 6air vents
7hard drive
memory module cover — Covers the compartment that contains the second memory module. See Memory.
battery charge gauge — Provides information on the battery charge. See Checking the Battery Charge.
battery — When a battery is installed, you can use the computer without connecting the computer to an
electrical outlet. See Using a Battery.
battery-bay latch releases — Release the battery. See Replacing the Battery for instructions.
docking-device connector — Lets you attach your computer to the Media Base or other docking device.
See the Dell documentation that came with your docking device for more information.
air vents — The computer uses an internal fan to create airflow through the fan air vents, which prevents
the computer from overheating.
NOTE: The computer turns on the fan when the computer gets hot. Fan noise is normal and does not
indicate a problem with the fan or the computer.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do
not store your computer in a low-airflow environment, such as a closed briefcase, while it is
running. Restricting the airflow can damage the computer or cause a fire.
hard drive — Stores software and data.
Back to Contents Page
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Reinstalling Software: Dell Latitude D620 User's Guide
Back to Contents Page
Reinstalling Software
Dell™ Latitude™ D620 User's Guide
Drivers
Resolving Software and Hardware Incompatibilities
Using Microsoft® Windows® XP System Restore
Using the Operating System CD
NOTE: The Drivers and Utilities CD and the Operating System CD are optional and may not ship
with your computer.
Drivers
What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require
a driver program.
A driver acts like a translator between the device and any other programs that use the device. Each
device has its own set of specialized commands that only its driver recognizes.
Dell ships your computer to you with required drivers already installed—no further installation or
configuration is needed.
NOTICE: The Drivers and Utilities CD may contain drivers for operating systems that are not
on your computer. Ensure that you are installing software appropriate for your operating
system.
Many drivers, such as the keyboard driver, come with your Microsoft® Windows® operating system.
You may need to install drivers if you:
● Upgrade your operating system.
● Reinstall your operating system.
● Connect or install a new device.
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Reinstalling Software: Dell Latitude D620 User's Guide
Identifying Drivers
If you experience a problem with any device, identify whether the driver is the source of your problem
and, if necessary, update the driver.
1. Click the Start button and click Control Panel.
2. Under Pick a Category, click Performance and Maintenance.
3. Click System.
4. In the System Properties window, click the Hardware tab.
5. Click Device Manager.
6. Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on
the device icon.
If an exclamation point is next to the device name, you may need to reinstall the driver or install
a new driver.
Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and the optional Drivers and Utilities
CD provide approved drivers for Dell™ computers. If you install drivers obtained from other
sources, your computer might not work correctly.
Using Windows XP Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use Windows XP Device
Driver Rollback to replace the driver with the previously installed version.
1. Click the Start button and click Control Panel.
2. Under Pick a Category, click Performance and Maintenance.
3. Click System.
4. In the System Properties window, click the Hardware tab.
5. Click Device Manager.
6. Right-click the device for which the new driver was installed and click Properties.
7. Click the Drivers tab.
8. Click Roll Back Driver.
If Device Driver Rollback does not resolve the problem, then use System Restore to return your
computer to the operating state that existed before you installed the new driver.
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Using the Optional Drivers and Utilities CD
NOTE: The Drivers and Utilities CD may be optional and may not ship with your computer.
If using Device Driver Rollback or System Restore does not resolve the problem, then reinstall the
driver from the Drivers and Utilities CD (also known as the ResourceCD).
1. Save and close any open files, and exit any open programs.
2. Insert the Drivers and Utilities CD.
In most cases, the CD starts running automatically. If it does not, start Windows Explorer, click
your CD drive directory to display the CD contents, and then double-click the autorcd.exe file.
The first time that you run the CD, it might prompt you to install setup files. Click OK, and follow
the instructions on the screen to continue.
3. From the Language drop-down menu in the toolbar, select your preferred language for the
driver or utility (if available). A welcome screen appears.
4. Click Next.
The CD automatically scans your hardware to detect drivers and utilities used by your computer.
5. After the CD completes the hardware scan, you can also detect other drivers and utilities. Under
Search Criteria, select the appropriate categories from the System Model, Operating
System, and Topic drop-down menus.
A link or links appear(s) for the specific drivers and utilities used by your computer.
6. Click the link of a specific driver or utility to display information about the driver or utility that
you want to install.
7. Click the Install button (if present) to begin installing the driver or utility. At the welcome
screen, follow the screen prompts to complete the installation.
If no Install button is present, automatic installation is not an option. For installation
instructions, either see the appropriate instructions in the following subsections, or click Extract,
follow the extracting instructions, and then read the readme file.
If instructed to navigate to the driver files, click the CD directory on the driver information
window to display the files associated with that driver.
Manually Reinstalling Drivers
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NOTE: If you are reinstalling an infrared sensor driver, you must first enable the infrared sensor
in system setup (see Enabling the Infrared Sensor) before continuing with the driver installation.
1. After extracting the driver files to your hard drive as described in the previous section, click the
Start button and right-click My Computer on the desktop.
2. Click Properties.
3. Click the Hardware tab and click Device Manager.
4. Double-click the type of device for which you are installing the driver (for example, Modems or
Infrared devices).
5. Double-click the name of the device for which you are installing the driver.
6. Click the Driver tab and click Update Driver.
7. Click Install from a list or specific location (Advanced) and click Next.
8. Click Browse and browse to the location to which you previously extracted the driver files.
9. When the name of the appropriate driver appears, click Next.
10. Click Finish and restart your computer.
Resolving Software and Hardware Incompatibilities
If a device is either not detected during the operating system setup or is detected but incorrectly
configured, you can use the Hardware Troubleshooter to resolve the incompatibility:
1. Click the Start button and click Help and Support.
2. Type hardware troubleshooter in the Search field and click the arrow to start the search.
3. Click Hardware Troubleshooter in the Search Results list.
4. In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my
computer, and click Next.
Using Microsoft® Windows® XP System Restore
The Microsoft® Windows® XP operating system provides System Restore to allow you to return your
computer to an earlier operating state (without affecting data files) if changes to the hardware,
software, or other system settings have left the computer in an undesirable operating state. See the
Windows Help and Support Center for information on using System Restore.
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NOTICE: Make regular backups of your data files. System Restore does not monitor your data
files or recover them.
NOTE: The procedures in this document were written for the Windows default view, so they
may not work if you set your Dell™ computer to the Windows Classic view.
Creating a Restore Point
1. Click the Start button and click Help and Support.
2. Click System Restore.
3. Follow the instructions on the screen.
Restoring the Computer to an Earlier Operating State
NOTICE: Before you restore the computer to an earlier operating state, save and close any
open files and exit any open programs. Do not alter, open, or delete any files or programs until
the system restoration is complete.
1. Click the Start button, point to All Programs→ Accessories→ System Tools, and then click
System Restore.
2. Ensure that Restore my computer to an earlier time is selected and click Next.
3. Click a calendar date to which you want to restore your computer.
The Select a Restore Point screen provides a calendar that allows you to see and select restore
points. All calendar dates with available restore points appear in boldface type.
4. Select a restore point and click Next.
If a calendar date has only one restore point, then that restore point is automatically selected. If
two or more restore points are available, click the restore point that you prefer.
5. Click Next.
The Restoration Complete screen appears after System Restore finishes collecting data and
then the computer restarts.
6. After the computer restarts, click OK.
To change the restore point, you can either repeat the steps using a different restore point, or you can
undo the restoration.
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Undoing the Last System Restore
NOTICE: Before you undo the last system restore, save and close all open files and exit any
open programs. Do not alter, open, or delete any files or programs until the system restoration
is complete.
1. Click the Start button, point to All Programs→ Accessories→ System Tools, and then click
System Restore.
2. Click Undo my last restoration and click Next.
3. Click Next.
The System Restore screen appears and the computer restarts.
4. After the computer restarts, click OK.
Enabling System Restore
If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is
automatically disabled. To see if System Restore is enabled:
1. Click the Start button and click Control Panel.
2. Click Performance and Maintenance.
3. Click System.
4. Click the System Restore tab.
5. Ensure that Turn off System Restore is unchecked.
Using the Operating System CD
NOTICE: You must use Windows XP Service Pack 1 (SP1) or later when you reinstall Windows
XP.
Before You Begin
If you are considering reinstalling the Windows XP operating system to correct a problem with a newly
installed driver, first try using Windows XP Device Driver Rollback. See Using Windows XP Device
Driver Rollback. If Device Driver Rollback does not resolve the problem, then use System Restore to
return your operating system to the operating state it was in before you installed the new device
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driver. See Using Microsoft® Windows® XP System Restore.
To reinstall Windows XP, you need the following items:
● Dell™ Operating System CD
● Dell Drivers and Utilities CD
NOTE: The Drivers and Utilities CD contains drivers that were installed during assembly of the
computer. Use the Drivers and Utilities CD to load any required, including the drivers required if
your computer has a RAID controller. drivers. Depending
Reinstalling Windows XP
The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system,
you must also reinstall the device drivers, virus protection program, and other software.
NOTICE: The Operating System CD provides options for reinstalling Windows XP. The options
can overwrite files and possibly affect programs installed on your hard drive. Therefore, do not
reinstall Windows XP unless a Dell technical support representative instructs you to do so.
1. Save and close any open files and exit any open programs.
2. Insert the Operating System CD. Click Exit if the Install Windows XP message appears.
3. Restart the computer.
4. Press <F12> immediately after the DELL™ logo appears.
If the operating system logo appears, wait until you see the Windows desktop, and then shut
down the computer and try again.
5. Follow the instructions on the screen to complete the installation.
Back to Contents Page
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Using a Battery: Dell Latitude D620 User's Guide
Back to Contents Page
Using a Battery
Dell™ Latitude™ D620 User's Guide
Battery Performance
Checking the Battery Charge
Conserving Battery Power
Power Management Modes
Configuring Power Management Settings
Charging the Battery
Replacing the Battery
Storing a Battery
Battery Performance
NOTE: For information about the Dell™ warranty for your computer, see the Product Information
Guide or separate paper warranty document that shipped with your computer.
For optimal computer performance and to help preserve BIOS settings, operate your Dell portable computer
with the main battery installed at all times. One battery is supplied as standard equipment in the battery bay.
NOTE: Because the battery may not be fully charged, use the AC adapter to connect your new
computer to an electrical outlet the first time you use the computer. For best results, operate the
computer with the AC adapter until the battery is fully charged. To view battery charge status, click
the Start button, click Control Panel, double-click Power Options, and then click the Power Meter
tab.
Battery operating time varies depending on operating conditions.
NOTE: Battery operating time (the time the battery can hold a charge) decreases over time.
Depending on how often the battery is used and the conditions under which it is used, you may need
to purchase a new battery during the life of your computer.
Operating time is significantly reduced when you perform operations including, but not limited to, the
following:
● Using optical drives
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● Using wireless communications devices, PC Cards, or USB devices
● Using high-brightness display settings, 3D screen savers, or other power-intensive programs such as
3D games
● Running the computer in maximum performance mode (see Configuring Power Management Settings)
NOTE: It is recommended that you connect your computer to an electrical outlet when writing to a CD
or DVD.
You can check the battery charge (see Checking the Battery Charge) before you insert the battery into the
computer. You can also set power management options to alert you when the battery charge is low (see
Configuring Power Management Settings).
CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace
the battery only with a compatible battery purchased from Dell. The battery is designed to
work with your Dell computer. Do not use a battery from other computers with your
computer.
CAUTION: Do not dispose of batteries with household waste. When your battery no longer
holds a charge, call your local waste disposal or environmental agency for advice on
disposing of a lithium-ion battery. See "Battery Disposal" in the Product Information Guide.
CAUTION: Misuse of the battery may increase the risk of fire or chemical burn. Do not
puncture, incinerate, disassemble, or expose the battery to temperatures above 65°C (149°
F). Keep the battery away from children. Handle damaged or leaking batteries with extreme
care. Damaged batteries may leak and cause personal injury or equipment damage.
Checking the Battery Charge
The Dell QuickSet Battery Meter, the Microsoft Windows Power Meter window and icon, the battery
charge gauge, and the low-battery warning provide information on the battery charge.
Dell™ QuickSet Battery Meter
If Dell QuickSet is installed, press <Fn><F3> to display the QuickSet Battery Meter. The Battery Meter
displays status, battery health, charge level, and charge completion time for the battery in your computer.
For more information about QuickSet, right-click the icon in the taskbar, and click Help.
Microsoft® Windows® Power Meter
The Windows Power Meter indicates the remaining battery charge. To check the Power Meter, double-click the
icon on the taskbar.
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If the computer is connected to an electrical outlet, a icon appears.
Charge Gauge
Before you insert a battery, press the status button on the battery charge gauge to illuminate the charge-
level lights. Each light represents approximately 20 percent of the total battery charge. For example, if the
battery has 80 percent of its charge remaining, four of the lights are on. If no lights appear, the battery has
no charge.
1 battery 2 battery charge gauge
Health Gauge
The battery operating time is largely determined by the number of times it is charged. After hundreds of
charge and discharge cycles, batteries lose some charge capacity, or battery health. To check the battery
health, press and hold the status button on the battery charge gauge for at least 3 seconds. If no lights
appear, the battery is in good condition, and more than 80 percent of its original charge capacity remains.
Each light represents incremental degradation. If five lights appear, less than 60 percent of the charge
capacity remains, and you should consider replacing the battery. See Specifications for more information
about the battery operating time.
NOTICE: To avoid losing or corrupting data, save your work immediately after a low-battery warning.
Then connect the computer to an electrical outlet, or install a second battery in the media bay. If the
battery runs completely out of power, hibernate mode begins automatically.
A low-battery warning occurs when the battery charge is approximately 90 percent depleted. The computer
beeps once, indicating that minimal battery operating time remains. During that time, the speaker beeps
periodically. If two batteries are installed, the low-battery warning means that the combined charge of both
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batteries is approximately 90 percent depleted. The computer enters hibernate mode when the battery
charge is at a critically low level. For more information about low-battery alarms, see Configuring Power
Management Settings.
Conserving Battery Power
Perform the following actions to conserve battery power:
● Connect the computer to an electrical outlet when possible because battery life is largely determined
by the number of times the battery is used and recharged.
● Place the computer in standby mode or hibernate mode (see Power Management Modes) when you
leave the computer unattended for long periods of time.
● Use the Power Management Wizard (see Configuring Power Management Settings) to select options to
optimize your computer's power usage. These options can also be set to change when you press the
power button, close the display, or press <Fn><Esc>.
NOTE: See Battery Performance for more information on conserving battery power.
Power Management Modes
Standby Mode
Standby mode conserves power by turning off the display and the hard drive after a predetermined period of
inactivity (a time-out). When the computer exits standby mode, it returns to the same operating state it was
in before entering standby mode.
NOTICE: If your computer loses AC and battery power while in standby mode, it may lose data.
To enter standby mode:
● Click the Start button, click Turn off computer, and then click Stand by.
or
● Depending on how you set the power management options on the Advanced tab in the Power
Options Properties window, use one of the following methods:
❍ Press the power button.
❍ Close the display.
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❍ Press <Fn><Esc>.
To exit standby mode, press the power button or open the display depending on how you set the options on
the Advanced tab. You cannot make the computer exit standby mode by pressing a key or touching the touch
pad or track stick.
Hibernate Mode
Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then
completely turning off the computer. When the computer exits hibernate mode, it returns to the same
operating state it was in before entering hibernate mode.
NOTICE: You cannot remove devices or undock your computer while your computer is in hibernate
mode.
Your computer enters hibernate mode if the battery charge level becomes critically low.
To manually enter hibernate mode:
● Click the Start button, click Turn off computer, press and hold <Shift>, and then click Hibernate.
or
● Depending on how you set the power management options on the Advanced tab in the Power
Options Properties window, use one of the following methods to enter hibernate mode:
❍ Press the power button.
❍ Close the display.
❍ Press <Fn><Esc>.
Some PC Cards or ExpressCards may not operate correctly after the computer exits hibernate mode. Remove
and reinsert the card (see Card Types), or simply restart (reboot) your computer.To exit hibernate mode,
press the power button. The computer may take a short time to exit hibernate mode. You cannot make the
computer exit hibernate mode by pressing a key or touching the touch pad or track stick. For more
information on hibernate mode, see the documentation that came with your operating system.
Configuring Power Management Settings
You can use the QuickSet Power Management Wizard or Windows Power Options Properties to configure the
power management settings on your computer.
To access the QuickSet Power Management Wizard, double-click the icon in the taskbar. For more
information about QuickSet, click the Help button in the Power Management Wizard.
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To access the Power Options Properties window, click the Start button→ Control Panel→ Performance and
Maintenance→ Power Options. For information on any field in the Power Options Properties window, click
the question mark icon on the title bar and then click on the area where you need information.
Charging the Battery
NOTE: With Dell™ ExpressCharge™, when the computer is turned off, the AC adapter charges a
completely discharged battery to 80 percent in about 1 hour and to 100 percent in approximately 2
hours. Charge time is longer with the computer turned on. You can leave the battery in the computer
for as long as you like. The battery's internal circuitry prevents the battery from overcharging.
NOTE: If you want to use a 9-cell battery to obtain Dell ExpressCharge, you need to use it in
conjunction with a 90-W AC adapter.
When you connect the computer to an electrical outlet or install a battery while the computer is connected to
an electrical outlet, the computer checks the battery charge and temperature. If necessary, the AC adapter
then charges the battery and maintains the battery charge.
If the battery is hot from being used in your computer or being in a hot environment, the battery may not
charge when you connect the computer to an electrical outlet.
The battery is too hot to start charging if the light flashes alternately green and orange. Disconnect the
computer from the electrical outlet and allow the computer and the battery to cool to room temperature.
Then connect the computer to an electrical outlet to continue charging the battery.
Replacing the Battery
CAUTION: Before performing these procedures, turn off the computer, disconnect the AC
adapter from the electrical outlet and the computer, disconnect the modem from the wall
connector and computer, and remove any other external cables from the computer.
CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace
the battery only with a compatible battery purchased from Dell. The battery is designed to
work with your Dell™ computer. Do not use a battery from other computers with your
computer.
NOTICE: You must remove all external cables from the computer to avoid possible connector damage.
For information about replacing the second battery, if applicable, see Media Bay.
To remove the battery:
1. If the computer is connected to a docking device (docked), undock it. See the documentation that
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came with your docking device for instructions.
2. Ensure that the computer is turned off or in hibernate mode (see Hibernate Mode).Slide the two
battery-bay latch releases on the bottom of the computer toward the sides of the computer until they
are engaged.
3. Grasp the battery by the battery tab and slide the battery horizontally toward the front of the
computer.
4. Lift to remove the battery from the bay.
1 battery 2 battery-bay latch release (2) 3 battery tab
To replace the battery, follow the removal procedure in reverse order.
Storing a Battery
Remove the battery when you store your computer for an extended period of time. A battery discharges
during prolonged storage. After a long storage period, recharge the battery fully before you use it (see
Charging the Battery).
Back to Contents Page
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Adding and Replacing Parts: Dell Latitude D620 User's Guide
Back to Contents Page
Adding and Replacing Parts
Dell™ Latitude™ D620 User's Guide
Before You Begin Wireless Local Area Network (WLAN) Card
Hinge Cover Mobile Broadband Card
Keyboard Subscriber Identity Module (SIM) Card
Internal Card With Bluetooth® Wireless
Technology Hard Drive
Coin-Cell Battery Media Bay
Memory
Before You Begin
This chapter provides procedures for removing and installing the components in your computer. Unless
otherwise noted, each procedure assumes that the following conditions exist:
● You have performed the steps in Turning Off Your Computer and Before Working Inside Your
Computer.
● You have read the safety information in your Dell™ Product Information Guide.
● A component can be replaced or—if purchased separately—installed by performing the removal
procedure in reverse order.
Recommended Tools
The procedures in this document may require the following tools:
● Small flat-blade screwdriver
● Phillips screwdriver
● Small plastic scribe
● Flash BIOS update program CD
Turning Off Your Computer
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NOTICE: To avoid losing data, save and close any open files and exit any open programs before you
turn off your computer.
1. Shut down the operating system:
a. Save and close any open files, exit any open programs, click Start→ Shut Down→ Shut
down→ OK.
The computer turns off after the operating system shutdown process finishes.
2. Ensure that the computer and any attached devices are turned off. If your computer and attached
devices did not automatically turn off when you shut down your operating system, press and hold the
power button for 4 seconds.
Before Working Inside Your Computer
Use the following safety guidelines to help protect your computer from potential damage and to help ensure
your own personal safety.
CAUTION: Before you begin any of the procedures in this section, follow the safety
instructions in the Product Information Guide.
CAUTION: Handle components and cards with care. Do not touch the components or
contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a
component such as a processor by its edges, not by its pins.
NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to
servicing that is not authorized by Dell is not covered by your warranty.
NOTICE: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself.
Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in
on the locking tabs before you disconnect the cable. As you pull connectors apart, keep them evenly
aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both
connectors are correctly oriented and aligned.
NOTICE: To avoid damaging the computer, perform the following steps before you begin working
inside the computer.
1. Ensure that the work surface is flat and clean to prevent the computer cover from being scratched.
2. Turn off your computer (see Turning Off Your Computer).
3. If the computer is connected to a docking device (docked), undock it. See the documentation that
came with your docking device for instructions.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it
from the network wall connector.
4. Disconnect any telephone or network cables from the computer.
5. Close the display and turn the computer upside down on a flat work surface.
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NOTICE: To avoid damaging the system board, you must remove the main battery before you service
the computer.
6. Remove any installed modules, including a second battery, if installed (see Media Bay).
7. Disconnect your computer and all attached devices from their electrical outlets.
8. Remove the battery (see Replacing the Battery).
9. Press the power button to ground the system board.
10. Remove any installed PC Cards from the PC Card slot (see Removing a Card or Blank).
Hinge Cover
CAUTION: Before you begin any of the procedures in this section, follow the safety
instructions in the Product Information Guide.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by
periodically touching an unpainted metal surface (such as a connector on the back of the computer).
NOTICE: The hinge cover is fragile and can be damaged if extreme force is used. Be careful when
removing the hinge cover.
1. Follow the procedures in Before You Begin.
2. Turn the computer top-side up, and then open the display all the way (180 degrees) so that the
display rests on your work surface.
NOTICE: To avoid damaging the hinge cover, do not lift the cover on both sides simultaneously.
Removing the hinge cover in a different way than described may cause the plastic to break.
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1 hinge cover 2 plastic scribe 3 indent
3. Starting on the right side of the computer, use a plastic scribe to pry up the hinge cover. Lift the cover
away from the computer going from the right toward the left, and lay the cover aside.
4. To replace the hinge cover, insert the left edge of the cover into place.
5. Press from left to right until the cover snaps into place.
Keyboard
CAUTION: Before performing the following procedures, follow the safety instructions in
your Product Information Guide.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by
periodically touching an unpainted metal surface (such as the back panel) on the computer.
1. Follow the instructions in Before You Begin.
2. Turn the computer right-side up and open it.
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1 keyboard tabs (5) 2 screws (3) 3 palm rest
4 keyboard connector on system board 5 keyboard cable connector 6 pull-tab
NOTICE: The keycaps on the keyboard are fragile, easily dislodged, and time-consuming to replace.
Be careful when removing and handling the keyboard.
4. Remove the three screws across the top of the keyboard.
NOTE: Lift the keyboard carefully in step 5 to ensure that you do not pull on the keyboard cable.
5. Rotate the keyboard up 90-degrees and lay it on the palm rest to gain access to the keyboard
connector.
6. If the keyboard cable is held in place by a keyboard lock arm next to the keyboard connector, carefully
pivot the lock arm upward to uncover the cable.
7. Pull up on the pull-tab to disconnect the keyboard cable connector from the keyboard connector on the
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system board.
NOTE: When you replace the keyboard, ensure that the keyboard tabs are completely in place to
avoid scratching the palm rest.
Internal Card With Bluetooth® Wireless Technology
CAUTION: Before performing the following procedures, follow the safety instructions in
your Product Information Guide.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by
periodically touching a connector on the back panel of the computer.
NOTICE: To avoid damaging the system board, you must remove the main battery before you begin
working inside the computer.
If you ordered an internal card with Bluetooth wireless technology with your computer, it is already installed.
1. Follow the procedures in Before You Begin.
2. Remove the hinge cover (see Hinge Cover).
1 card cable 2 card 3 metal tab
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NOTICE: Be careful when removing the card to avoid damaging the card, card cable, or surrounding
components.
3. Carefully remove the card cable from its routing guide.
4. While grasping the card cable with one hand, use a plastic scribe to gently pry the card out from
underneath the metal tab with the other hand.
5. Lift the card from the compartment, ensuring that you do not pull on the card cable with excessive
force.
6. Disconnect the card from the cable and remove the card from the computer.
Coin-Cell Battery
CAUTION: Before performing the following procedures, follow the safety instructions in
your Product Information Guide.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by
periodically touching a connector on the back panel of the computer.
NOTICE: To avoid damaging the system board, you must remove the main battery before you begin
working inside the computer.
1. Follow the procedures in Before You Begin.
2. Remove the hinge cover (see Hinge Cover).
3. Remove the keyboard (see Keyboard).
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1 battery connector 2 coin-cell battery 3 plastic mylar
4. Remove the battery connector from the connector on the system board.
5. Being careful not to break the plastic, slightly raise the corner of the mylar above the battery.
6. While holding the mylar, grasp the battery and pull out of the battery compartment.
Memory
You can increase your computer memory by installing memory modules on the system board. See
Specifications for information on the memory supported by your computer. Install only memory modules that
are intended for your computer.
CAUTION: Before you begin any of the procedures in this section, follow the safety
instructions in the Product Information Guide.
NOTICE: If your computer has only one memory module, install the memory module in the connector
labeled "DIMMA."
NOTICE: If you remove your original memory modules from the computer during a memory upgrade,
keep them separate from any new modules that you may have, even if you purchased the new
modules from Dell. If possible, do not pair an original memory module with a new memory module.
Otherwise, your computer may not function at optimal performance.
NOTE: Memory modules purchased from Dell are covered under your computer warranty.
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Your computer has two user-accessible SODIMM sockets, one accessed from beneath the keyboard (DIMM A),
and the other accessed from the bottom of the computer (DIMM B).
To add or replace a memory module in the DIMM A connector:
1. Follow the procedures in Before You Begin.
2. Remove the hinge cover (see Hinge Cover).
3. Remove the keyboard (see Keyboard).
1 memory module (DIMM A) 2 securing clips (2)
NOTICE: To prevent damage to the memory module connector, do not use tools to spread the
memory-module securing clips.
4. If you are replacing a memory module, ground yourself and remove the existing module:
a. Use your fingertips to carefully spread apart the securing clips on each end of the memory
module connector until the module pops up.
b. Remove the module from the connector.
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1 securing clips (2 per connector) 2 memory module
5. Ground yourself and install the new memory module:
NOTE: If the memory module is not installed properly, the computer may not boot properly. No error
message indicates this failure.
a. Align the notch in the module connector with the tab in the connector slot.
b. Slide the module firmly into the slot at a 45-degree angle, and rotate the module down until it
clicks into place. If you do not feel the click, remove the module and reinstall it.
To add or replace a memory module in the DIMM B connector:
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NOTICE: If you need to install memory modules in two connectors, install a memory module in the
connector labeled "DIMMA" before you install a module in the connector labeled "DIMMB." Insert
memory modules at a 45-degree angle to avoid damaging the connector.
1. Follow the procedures in Before You Begin.
2. Turn the computer bottom-side up, loosen the captive screw in the memory module cover, and then
remove the cover.
1 memory module cover 2 captive screw
NOTICE: To prevent damage to the memory module connector, do not use tools to spread the
memory-module securing clips.
3. If you are replacing a memory module, ground yourself and remove the existing module:
a. Use your fingertips to carefully spread apart the securing clips on each end of the memory
module connector until the module pops up.
b. Remove the module from the connector.
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1 securing clips (2 per connector) 2 memory module
NOTICE: Insert memory modules at a 45-degree angle to avoid damaging the connector.
4. Ground yourself and install the new memory module:
NOTE: If the memory module is not installed properly, the computer may not boot properly. No error
message indicates this failure.
a. Align the notch in the module edge connector with the tab in the connector slot.
b. Slide the module firmly into the slot at a 45-degree angle, and rotate the module down until it
clicks into place. If you do not feel the click, remove the module and reinstall it.
5. Replace the cover.
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NOTICE: If the cover is difficult to close, remove the module and reinstall it. Forcing the cover to
close may damage your computer.
6. Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical
outlet.
7. Turn on the computer.
As the computer boots, it detects the additional memory and automatically updates the system configuration
information.
To confirm the amount of memory installed in the computer, click Start→Help and Support, and then click
Computer Information.
8. Replace the memory module cover.
Wireless Local Area Network (WLAN) Card
If you ordered a WLAN card with your computer, the card is already installed.
CAUTION: Before you begin any of the procedures in this section, follow the safety
instructions in the Product Information Guide.
1. Follow the procedures in Before You Begin.
2. Remove the hinge cover (see Hinge Cover).
3. Remove the keyboard (see Keyboard).
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NOTICE: To prevent damage to the connector, do not use tools to spread the securing
clips.
4. If a WLAN card is not already installed, go to step 5. If you are replacing a WLAN card, remove the
existing card:
a. Disconnect the WLAN card from any attached cables.
b. Use your fingertips to carefully spread apart the metal securing tabs until the card pops up
slightly.
c. Slide and lift the WLAN card out of its connector.
NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the
connectors and realign the card.
NOTE: Do not insert a Mobile Broadband card into the WLAN card slot.
NOTE: The WLAN card may have two or three connectors, depending on the type of card you ordered.
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1 WLAN card 2 metal securing tabs (2)
5. To install a WLAN card:
a. Move any antenna cables out of the way to make space for the WLAN card.
b. Align the WLAN card with the connector at a 45-degree angle, and press the card into the
connector until you feel a click.
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1 WLAN card 2 antenna cable connectors
NOTICE: To avoid damaging the WLAN card, never place cables on top of or under the card.
NOTE: Your WLAN card may have two or three connectors, depending on the type of card you ordered.
NOTE: For more specific information about which cable to connect to which connector, see the
documentation that came with your WLAN card.
c. Connect the antenna cables to the WLAN card, ensuring that you route the cables correctly.
Mobile Broadband Card
NOTE: Mobile Broadband cards may not be available in all regions.
If you ordered a Mobile Broadband card with your computer, the card is already installed.
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CAUTION: Before you begin any of the procedures in this section, follow the safety
instructions in the Product Information Guide.
1. Follow the procedures in Before You Begin.
2. Remove the hinge cover (see Hinge Cover).
3. Remove the keyboard (see Keyboard).
1 Mobile Broadband card 2 antenna wires (2)
NOTICE: To prevent damage to the connector, do not use tools to spread the securing
clips.
4. If a Mobile Broadband card is not already installed, go to step 5. If you are replacing a Mobile
Broadband card, remove the existing card:
a. Disconnect the Mobile Broadband card from any attached cables.
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1 Mobile Broadband card 2 metal securing tabs (2)
b. Use your fingertips to carefully spread apart the metal securing tabs until the card pops up
slightly.
c. Slide and lift the Mobile Broadband card out of its connector.
NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the
connectors and realign the card.
NOTE: Do not insert a WLAN card into the Mobile Broadband card slot.
NOTICE: The Mobile Broadband card may have one or two connectors, depending on the type of card
you ordered.
5. To install a Mobile Broadband card:
a. Move any antenna cables out of the way to make space for the Mobile Broadband card.
b. Align the card with the connector at a 45-degree angle, and press the card into the connector
until you feel a click.
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1 Mobile Broadband card 2 antenna wires (2)
NOTICE: To avoid damaging the Mobile Broadband card, never place cables on top of or under the
card and ensure that you route the cables properly.
NOTE: For more specific information about which cable to connect to which connector, see the
documentation that came with your Mobile Broadband card.
c. Connect the white antenna cable to the connector on the card marked with a white triangle;
connect the black antenna cable to the connector on the card marked with a black triangle.
Subscriber Identity Module (SIM) Card
CAUTION: Before you begin any of the procedures in this section, follow the safety
instructions in the Product Information Guide.
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1. Follow the procedures in Before You Begin.
2. Remove the battery (see Replacing the Battery).
1 SIM card 2 metal brackets (2)
NOTICE: Do not touch the SIM card connectors to protect the card from electrostatic discharge
(ESD). To prevent ESD, hold the card in your hand before you insert or remove the card.
3. With the cut-off corner on the card facing away from the card slot, insert the SIM card into the slot so
that it slides under the metal tabs on the sides.
Hard Drive
CAUTION: If you remove the hard drive from the computer when the drive is hot, do not
touch the metal housing of the hard drive.
CAUTION: Before working inside your computer, follow the safety instructions in the
Product Information Guide.
NOTICE: To prevent data loss, turn off your computer before removing the hard drive. Do not remove
the hard drive while the computer is on, in standby mode, or in hibernate mode.
NOTICE: Hard drives are extremely fragile; even a slight bump can damage the drive.
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NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other
than Dell.
To replace the hard drive in the hard drive bay:
1. Follow the procedures in Before You Begin.
1 screws (2) 2 hard drive
2. Turn the computer over, and remove the two hard drive screws.
NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. See
"Protecting Against Electrostatic Discharge" in the Product Information Guide.
3. Slide the hard drive out of the computer.
4. Remove the new drive from its packaging.
Save the original packaging for storing or shipping the hard drive.
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NOTICE: Use firm and even pressure to slide the drive into place. If you use excessive force, you may
damage the connector.
5. Slide the hard drive into the bay until it is fully seated.
6. Replace and tighten the two screws.
7. Use the Operating System CD to install the operating system for your computer (see Using the
Operating System CD).
8. Use the Drivers and Utilities CD to install the drivers and utilities for your computer (see Reinstalling
Drivers and Utilities).
Media Bay
NOTE: If the device security screw is not present, you can remove and install devices while the
computer is running and connected to a docking device (docked).
Removing Media Bay Devices
NOTICE: To prevent damage to devices, store them in a safe, dry place when they are not installed in
the computer. Avoid pressing down on them or placing heavy objects on top of them.
1. If present, remove the device security screw from the bottom of the computer.
2. If the computer is running, double-click the Safely Remove Hardware icon on the taskbar, click the
device you want to eject, and click Stop.
3. Press the device latch release.
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4. Pull the device out of the media bay.
To install a device, push the new device into the bay until it clicks into place.
Back to Contents Page
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Using the Keyboard: Dell Latitude D620 User's Guide
Back to Contents Page
Using the Keyboard
Dell™ Latitude™ D620 User's Guide
Numeric Keypad
Key Combinations
Touch Pad
Changing the Track Stick Cap
Numeric Keypad
1 numeric keypad
The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the keypad has
multiple functions. The keypad numbers and symbols are marked in blue on the right of the keypad keys. To
type a number or symbol, hold down <Fn> and press the desired key.
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● To enable the keypad, press <Num Lk>. The light indicates that the keypad is active.
● To disable the keypad, press <Num Lk> again.
Key Combinations
System Functions
<Ctrl><Shift><Esc> Opens the Task Manager window
Battery
<Fn><F3> Displays the Dell™ QuickSet Battery Meter (see Dell™ QuickSet Battery Meter).
Display Functions
<Fn><F8> Switches the video image to the next display option. The options include the
integrated display, an external monitor, and both displays simultaneously.
<Fn><F7> Scales between wide-screen and standard aspect ratio video resolutions.
<Fn> and left-arrow key Activates the ambient light sensor (ALS), which controls brightness of the
display based on light level in the current environment.
<Fn> and up-arrow key Increases brightness on the integrated display only (not on an external
monitor).
<Fn> and down-arrow key Decreases brightness on the integrated display only (not on an external
monitor).
Power Management
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<Fn><Esc> Activates a power management mode. You can reprogram this keyboard shortcut to activate
a different power management mode using the Advanced tab in the Power Options
Properties window.
<Fn><F1> Puts the computer into hibernate mode. Dell QuickSet is required (see Dell™ QuickSet
Features).
Microsoft® Windows® Logo Key Functions
Windows logo key and <m> Minimizes all open windows
Windows logo key and <Shift><m> Restores all minimized windows. This key combination functions as a
toggle to restore minimized windows following the use of the
Windows logo key and <m> key combination.
Windows logo key and <e> Runs Windows Explorer
Windows logo key and <r> Opens the Run dialog box
Windows logo key and <f> Opens the Search Results dialog box
Windows logo key and <Ctrl><f> Opens the Search Results-Computer dialog box (if the computer is
connected to a network)
Windows logo key and <Pause> Opens the System Properties dialog box
To adjust keyboard operation, such as the character repeat rate, open the Control Panel, click Printers and
Other Hardware, and click Keyboard. For information about the Control Panel, see the Windows Help and
Support Center. To access the Help and Support Center, see Windows Help and Support Center.
Touch Pad
The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the
display. Use the touch pad and touch pad buttons as you would use a mouse.
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1 touch pad buttons 2 fingerprint reader (optional) 3 touch pad
NOTE: The fingerprint reader is optional and may not be installed on your computer. For information
on how to activate and use the security management software that controls the fingerprint reader, see
Security Management Software.
● To move the cursor, lightly slide your finger over the touch pad.
● To select an object, lightly tap once on the surface of the touch pad or use your thumb to press the
left touch-pad button.
● To select and move (or drag) an object, position the cursor on the object and tap twice on the touch
pad. On the second tap, leave your finger on the touch pad and move the selected object by sliding
your finger over the surface.
● To double-click an object, position the cursor on the object and tap twice on the touch pad or use your
thumb to press the left touch-pad button twice.
You can also use the track stick to move the cursor. Press the track stick left, right, up, or down to change
the direction of the cursor on the display. Use the track stick and track stick buttons as you would use a
mouse.
Customizing the Touch Pad and Track Stick
You can use the Mouse Properties window to disable the touch pad and track stick or adjust their settings.
1. Open the Control Panel and click Mouse. For information about the Control Panel, see the Windows
Help and Support Center. To access the Help and Support Center, see Windows Help and Support
Center.
2. In the Mouse Properties window:
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● Click the Device Select tab to disable the touch pad and track stick.
● Click the Pointer tab to adjust touch pad and track stick settings.
3. Click OK to save the settings and close the window.
Changing the Track Stick Cap
You can replace your track stick cap if it wears down from prolonged use or if you prefer a different color. You
can purchase additional caps by visiting the Dell website at www.dell.com.
1. Pull the cap off the track stick.
2. Align the new cap over the square track-stick post and gently press the cap down onto the post.
NOTICE: The track stick can damage the display if it is not properly seated on the post.
3. Test the track stick to ensure that the cap is seated properly.
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Dell™ QuickSet Features: Dell Latitude D620 User's Guide
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Dell™ QuickSet Features
Dell™ Latitude™ D620 User's Guide
NOTE: This feature may not be available on your computer.
Dell™ QuickSet provides you with easy access to configure or view the following types of settings:
● Network connectivity
● Power management
● Display
● System information
Depending on what you want to do in Dell™ QuickSet, you can start it by either clicking, double-
clicking, or right-clicking the QuickSet icon, , in the Microsoft® Windows® taskbar. The taskbar is
located in the lower-right corner of your screen.
For more information about QuickSet, right-click the QuickSet icon and select Help.
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Using the Display: Dell Latitude D620 User's Guide
Back to Contents Page
Using the Display
Dell™ Latitude™ D620 User's Guide
Adjusting Brightness
Switching the Video Image
Setting Display Resolution and Refresh Rate
Dual Independent Display Mode
Swapping Primary and Secondary Displays
Using the Ambient Light Sensor
Adjusting Brightness
When a Dell™ computer is running on battery power, you can conserve power by setting the brightness
to the lowest comfortable setting by pressing <Fn> and the up- or down-arrow key on the keyboard.
NOTE: Brightness key combinations only affect the display on your portable computer, not
monitors or projectors that you attach to your portable computer or docking device. If your
computer is connected to an external monitor and you try to change the brightness level, the
Brightness Meter may appear, but the brightness level on the external device does not change.
You can press the following keys to adjust display brightness:
● Press <Fn> and the up-arrow key to increase brightness on the integrated display only (not on an
external monitor).
● Press <Fn> and the down-arrow key to decrease brightness on the integrated display only (not
on an external monitor).
Switching the Video Image
When you start the computer with an external device (such as an external monitor or projector)
attached and turned on, the image may appear on either the computer display or the external device.
Press <Fn><F8> to switch the video image between the display only, the external device only, or the
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display and the external device simultaneously.
Setting Display Resolution and Refresh Rate
To display a program at a specific resolution, both the graphics card and the display must support the
program, and the necessary video drivers must be installed.
Before you change any of the default display settings, make a note of the default settings for future
reference.
NOTE: Use only the Dell-installed video drivers, which are designed to offer the best performance
with your Dell-installed operating system.
If you choose a resolution or color palette that is higher than the display supports, the settings adjust
automatically to the closest supported values.
1. Click the Start button and click Control Panel.
2. Under Pick a category, click Appearance and Themes.
3. Under Pick a task..., click the area you want to change, or under or pick a Control Panel icon,
click Display.
4. In the Display Properties window, click the Settings tab.
5. Try different settings for Color quality and Screen resolution.
NOTE: As the resolution increases, icons and text appear smaller on the screen.
If the video resolution setting is higher than that supported by the display, the computer enters pan
mode. In pan mode, the entire screen cannot be displayed at one time. For example, the taskbar that
usually appears at the bottom of the desktop may no longer be visible. To view the rest of the screen,
use the touch pad or track stick to pan up, down, left, and right.
NOTICE: You can damage an external monitor by using an unsupported refresh rate. Before
adjusting the refresh rate on an external monitor, see the user's guide for the monitor.
Dual Independent Display Mode
You can attach an external monitor or projector to your computer and use it as an extension of your
display (known as "dual independent display" or "extended desktop" mode). This mode allows you to use
both screens independently and drag objects from one screen to the other, effectively doubling the
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amount of viewable work space.
1. Connect the external monitor, TV, or projector to the computer.
2. Under Pick a category, click Appearance and Themes.
3. Under Pick a task..., click the area you want to change, or under or pick a Control Panel icon,
click Display.
4. In the Display Properties window, click the Settings tab.
NOTE: If you choose a resolution or color palette that is higher than the display supports, the
settings adjust automatically to the closest supported values. For more information, see your
operating system documentation.
5. Click the monitor 2 icon, click the Extend my Windows desktop onto this monitor check box,
and then click Apply.
6. Change Screen resolution to the appropriate sizes for both displays and click Apply.
7. If prompted to restart the computer, click Apply the new color setting without restarting and
click OK.
8. If prompted, click OK to resize your desktop.
9. If prompted, click Yes to keep the settings.
10. Click OK to close the Display Properties window.
To disable dual independent display mode:
1. Click the Settings tab in the Display Properties window.
2. Click the monitor 2 icon, uncheck the Extend my Windows desktop onto this monitor option,
and then click Apply.
If necessary, press <Fn><F8> to bring the screen image back to the computer display.
Swapping Primary and Secondary Displays
To swap your primary and secondary display designations (for example, to use your external monitor as
your primary display after docking):
1. Click the Start button and click Control Panel.
2. Under Pick a category, click Appearance and Themes.
3. Under Pick a task..., click the area you want to change, or under or pick a Control Panel icon,
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click Display.
4. Click the Settings tab→ Advanced→ Displays tab.
See the documentation that came with your video card for additional information.
Using the Ambient Light Sensor
The ambient light sensor (ALS) is located on the bottom of the computer display panel. The ALS detects
available environmental light and automatically increases or decreases the display backlighting to
compensate for low-light and high-light environments.
You can enable or disable the ALS feature by pressing the <Fn> and left-arrow key combination.
NOTE: Do not cover the ALS with any adhesive labels. If covered up, the ALS automatically sets
the display brightness to the minimum level.
1 ambient light sensor
The ALS is disabled when your computer is shipped to you. If you enable the ALS and then use any of
the display brightness key combinations, the ALS is disabled and the display brightness is increased or
decreased accordingly.
Dell™ QuickSet allows you to enable or disable the ALS feature. You can also adjust maximum and
minimum brightness settings that are activated when you enable the ALS feature. For more information
about QuickSet, right-click the icon in the taskbar, and click Help.
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NOTE: Rebooting the computer returns the ambient light sensor to the last setting of enabled or
disabled.
NOTE: The ambient light sensor adjusts the display backlighting on your portable computer only.
It does not control the brightness on any external monitors or projectors.
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Traveling With Your Computer: Dell Latitude D620 User's Guide
Back to Contents Page
Traveling With Your Computer
Dell™ Latitude™ D620 User's Guide
Identifying Your Computer
Packing the Computer
Travel Tips
Identifying Your Computer
● Attach a name tag or business card to the computer.
● Write down your Service Tag and store it in a safe place away from the computer or carrying
case. Use the Service Tag if you need to report a loss or theft to law enforcement officials and
to Dell.
● Create a file on the Microsoft® Windows® desktop called if_found. Place information such as
your name, address, and phone number in this file.
● Contact your credit card company and ask if it offers coded identification tags.
Packing the Computer
● Remove any external devices attached to the computer and store them in a safe place. Remove
any cables attached to installed PC Cards, and remove any extended PC Cards (see Removing a
Card or Blank).
● To make the computer as light as possible, replace any devices installed in the module bay with
the Dell TravelLite™ module.
● Fully charge the main battery and any spare batteries that you plan to carry with you.
● Shut down the computer.
● Disconnect the AC adapter.
NOTICE: When the display is closed, extraneous items on the keyboard or palm rest could
damage the display.
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● Remove any extraneous items, such as paper clips, pens, and paper, from the keyboard and
palm rest and close the display.
● Use the optional Dell™ carrying case to pack the computer and its accessories together safely.
● Avoid packing the computer with items such as shaving cream, colognes, perfumes, or food.
NOTICE: If the computer has been exposed to extreme temperatures, allow it to acclimate to
room temperature for 1 hour before turning it on.
● Protect the computer, the batteries, and the hard drive from hazards such as extreme
temperatures and overexposure to sunlight, dirt, dust, or liquids.
● Pack the computer so that it does not slide around in the trunk of your car or in an overhead
storage compartment.
Travel Tips
NOTICE: Do not move the computer while using the optical drive to prevent loss of data.
NOTICE: Do not check the computer as baggage.
● Consider disabling wireless activity on your computer to maximize battery operating time. To
disable wireless activity, use the wireless switch (see Wireless switch positions).
● Consider changing your power management options (see Configuring Power Management
Settings) to maximize battery operating time.
● If you are traveling internationally, carry proof of ownership—or of your right to use the
computer if it is company-owned—to speed your passage through customs. Investigate the
customs regulations of the countries you plan to visit, and consider acquiring an international
carnet (also known as a merchandise passport) from your government.
● Find out what type of electrical outlets are used in the countries you will visit, and have
appropriate power adapters.
● Check with your credit card company for information about the kinds of emergency travel
assistance it offers to users of portable computers.
Traveling by Air
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NOTICE: Do not walk the computer through a metal detector. Send the computer through an X-
ray machine or have it hand-inspected.
● Ensure that you have a charged battery available in case you are asked to turn on the computer.
● Prior to entering the airplane, verify that using a computer is permitted. Some airlines forbid
the use of electronic devices during flight. All airlines forbid the use of electronic devices during
takeoff and landing.
Back to Contents Page
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Using Multimedia: Dell Latitude D620 User's Guide
Back to Contents Page
Using Multimedia
Dell™ Latitude™ D620 User's Guide
Playing CDs or DVDs
Adjusting the Volume
Adjusting the Picture
Playing CDs or DVDs
NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray
closed when you are not using the drive.
NOTICE: Do not move the computer while playing CDs or DVDs.
1. Press the eject button on the front of the drive.
2. Pull out the tray.
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3. Place the disc, label side up, in the center of the tray and snap the disc onto the spindle.
NOTE: If you use a module that shipped with another computer, you need to install the drivers
and software necessary to play DVDs or write data. For more information, see the Drivers and
Utilities CD (the Drivers and Utilities CD is optional and may not be available for your computer
or in certain countries).
4. Push the tray back into the drive.
To format CDs for storing data, to create music CDs, or to copy CDs, see the CD software that came
with your computer.
NOTE: Ensure that you follow all copyright laws when you create CDs.
Adjusting the Volume
NOTE: When the speakers are muted, you do not hear the CD or DVD playing.
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Volume Control Window
1. Click the Start button, point to All Programs (or Programs)→ Accessories→ Entertainment
(or Multimedia), and then click Volume Control.
2. In the Volume Control window, click and drag the bar in the Volume Control column and
slide it up or down to increase or decrease the volume.
For more information on volume control options, click Help in the Volume Control window.
Volume Control Buttons
You can adjust the volume with the volume control buttons on your computer. See volume control
buttons.
Volume Control Keys
You can adjust the volume by pressing the following keys:
● Press <Fn> <PageUp> to increase volume.
● Press <Fn> <PageDn> to decrease volume.
● Press <Fn> <End> to mute volume.
Adjusting the Picture
If an error message notifies you that the current resolution and color depth are using too much
memory and preventing DVD playback, adjust the display properties.
1. Click the Start button, point to Settings→ Control Panel, and then click Display.
2. In the Display Properties window, click the Settings tab.
3. Under Pick a category, click Appearance and Themes.
4. Under Pick a task..., click Change the screen resolution.
5. Under Screen resolution, click and drag the bar in Screen resolution to change the setting
to 1024 by 768 pixels.
6. Click the drop-down menu under Color quality, and then click Medium (16 bit).
7. Click OK.
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Getting Help: Dell Latitude D620 User's Guide
Back to Contents Page
Getting Help
Dell™ Latitude™ D620 User's Guide
Obtaining Assistance
Problems With Your Order
Product Information
Returning Items for Warranty Repair or Credit
Before You Call
Contacting Dell
Obtaining Assistance
CAUTION: If you need to remove the computer covers, first disconnect the computer
power and modem cables from all electrical outlets.
1. Complete the procedures in Troubleshooting.
2. Run the Dell Diagnostics.
3. Make a copy of the Diagnostics Checklist and fill it out.
4. Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for
help with installation and troubleshooting procedures.
5. If the preceding steps have not resolved the problem, contact Dell (see Contacting Dell).
NOTE: Call support from a telephone near or at the computer so that a support representative can
assist you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the
call directly to the proper support personnel. If you do not have an Express Service Code, open the
Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
For instructions on using the support service, see "Support Service."
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NOTE: Some of the following services are not always available in all locations outside the continental U.
S. Call your local Dell representative for information on availability.
Online Services
You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL
SUPPORT page, and fill in the requested details to access help tools and information.
You can contact Dell electronically using the following addresses:
● World Wide Web
www.dell.com/
www.dell.com/ap/ (Asian/Pacific countries only)
www.dell.com/jp (Japan only)
www.euro.dell.com (Europe only)
www.dell.com/la/ (Latin American countries)
www.dell.ca (Canada only)
● Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as user: anonymous, and use your e-mail address as your password.
● Electronic Support Service
mobile_support@us.dell.com
support@us.dell.com
apsupport@dell.com (Asian/Pacific countries only)
support.jp.dell.com (Japan only)
support.euro.dell.com (Europe only)
● Electronic Quote Service
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apmarketing@dell.com (Asian/Pacific countries only)
sales_canada@dell.com (Canada only)
AutoTech Service
Dell's automated support service—AutoTech—provides recorded answers to the questions most
frequently asked by Dell customers about their portable and desktop computers.
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your
questions.
The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service
through the support service. For the telephone number to call, see the contact numbers for your region.
Automated Order-Status Service
To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com,
or you can call the automated order-status service. A recording prompts you for the information
needed to locate and report on your order. For the telephone number to call, see the contact numbers
for your region.
Support Service
Dell's support service is available 24 hours a day, 7 days a week, to answer your questions about Dell
hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.
To contact Dell's support service, see Obtaining Assistance and then call the number for your country
as listed in Contacting Dell.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact
Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone
number to call, see the contact numbers for your region.
Product Information
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If you need information about additional products available from Dell, or if you would like to place an
order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales
specialist, see the contact numbers for your region.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently
on the outside of the box.
For the telephone number to call, see the contact numbers for your region.
2. Include a copy of the invoice and a letter describing the reason for the return.
3. Include a copy of the Diagnostics Checklist indicating the tests you have run and any error
messages reported by the Dell Diagnostics.
4. Include any accessories that belong with the item(s) being returned (power cables, software
floppy disks, guides, and so on) if the return is for credit.
5. Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product
returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.)
packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock and
returned to you.
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support
telephone system direct your call more efficiently.
Remember to fill out the Diagnostics Checklist. If possible, turn on your computer before you call Dell
for assistance and call from a telephone at or near the computer. You may be asked to type some
commands at the keyboard, relay detailed information during operations, or try other troubleshooting
steps possible only at the computer itself. Ensure that the computer documentation is available.
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CAUTION: Before working inside your computer, follow the safety instructions in your
Product Information Guide.
Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the system's start-up files. If
the computer is connected to a printer, print each file. Otherwise, record the contents of each file
before calling Dell.
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Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
Contacting Dell
To contact Dell electronically, you can access the following websites:
● www.dell.com
● support.dell.com (support)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
NOTE: In certain countries, support specific to Dell XPS™ portable computers is available at a
separate telephone number listed for participating countries. If you do not see a telephone
number listed that is specific for XPS portable computers, you may contact Dell through the
support number listed and your call will be routed appropriately.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided
in the following table. If you need assistance in determining which codes to use, contact a local or an
international operator.
Country (City)
International
Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Anguilla General Support toll-free: 800-335-0031
Antigua and
Barbuda General Support 1-800-805-5924
Website: www.dell.com.ar
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Argentina (Buenos
Aires)
International Access
Code: 00
Country Code: 54
City Code: 11
E-mail: us_latin_services@dell.com
E-mail for desktop and portable computers:
la-techsupport@dell.com
E-mail for servers and EMC® storage
products:
la_enterprise@dell.com
Customer Care toll-free: 0-800-444-0730
Technical Support toll-free: 0-800-444-0733
Technical Support Services toll-free: 0-800-444-0724
Sales 0-810-444-3355
Aruba General Support toll-free: 800-1578
Australia (Sydney)
International Access
Code: 0011
Country Code: 61
City Code: 2
Website: support.ap.dell.com
E-mail: support.ap.dell.com/contactus
General Support 13DELL-133355
Austria (Vienna)
Website: support.euro.dell.com
E-mail: tech_support_central_europe@dell.
com
Home/Small Business Sales 0820 240 530 00
Home/Small Business Fax 0820 240 530 49
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International Access
Code: 900
Country Code: 43
City Code: 1
Home/Small Business Customer Care 0820 240 530 14
Preferred Accounts/Corporate Customer Care 0820 240 530 16
Support for XPS portable computers only 0820 240 530 81
Home/Small Business Support for all other
Dell computers 0820 240 530 14
Preferred Accounts/Corporate Support 0660 8779
Switchboard 0820 240 530 00
Bahamas General Support toll-free: 1-866-278-6818
Barbados General Support 1-800-534-3066
Belgium (Brussels)
International Access
Code: 00
Country Code: 32
City Code: 2
Website: support.euro.dell.com
Tech Support for XPS portable computers only 02 481 92 96
Tech Support for all other Dell computers 02 481 92 88
Tech Support Fax 02 481 92 95
Customer Care 02 713 15 65
Corporate Sales 02 481 91 00
Fax 02 481 92 99
Switchboard 02 481 91 00
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Bermuda General Support 1-800-342-0671
Bolivia General Support toll-free: 800-10-0238
Brazil
International Access
Code: 00
Country Code: 55
City Code: 51
Website: www.dell.com/br
Customer Support, Tech Support
0800 90 3355
Technical Support Fax 51 481 5470
Customer Care Fax 51 481 5480
Sales 0800 90 3390
British Virgin Islands General Support toll-free: 1-866-278-6820
Brunei
Country Code: 673
Technical Support (Penang, Malaysia) 604 633 4966
Customer Care (Penang, Malaysia) 604 633 4888
Transaction Sales (Penang, Malaysia) 604 633 4955
Online Order Status: www.dell.ca/ostatus
AutoTech (automated Hardware and
Warranty Support) toll-free: 1-800-247-9362
Customer Service (Home Sales/Small
Business) toll-free: 1-800-847-4096
Customer Service (med./large business,
government) toll-free: 1-800-326-9463
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Canada (North York,
Ontario)
International Access
Code: 011
Customer Service (printers, projectors,
televisions, handhelds, digital jukebox, and
wireless) toll-free: 1-800-847-4096
Hardware Warranty Support (Home Sales/
Small Business) toll-free: 1-800-906-3355
Hardware Warranty Support (med./large
bus., government) toll-free: 1-800-387-5757
Hardware Warranty Support (printers,
projectors, televisions, handhelds, digital
jukebox, and wireless) 1-877-335-5767
Sales (Home Sales/Small Business) toll-free: 1-800-387-5752
Sales (med./large bus., government) toll-free: 1-800-387-5755
Spare Parts Sales & Extended Service Sales 1 866 440 3355
Cayman Islands General Support 1-800-805-7541
Chile (Santiago)
Country Code: 56
City Code: 2
Sales and Customer Support toll-free: 1230-020-4823
Technical Support website: support.dell.
com.cn
Technical Support E-mail: cn_support@dell.
com
Customer Care E-mail: customer_cn@dell.com
Technical Support Fax 592 818 1350
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China (Xiamen)
Country Code: 86
City Code: 592
Technical Support (Dell™ Dimension™ and
Inspiron) toll-free: 800 858 2968
Technical Support (OptiPlex™, Latitude™,
and Dell Precision™) toll-free: 800 858 0950
Technical Support (servers and storage) toll-free: 800 858 0960
Technical Support (projectors, PDAs,
switches, routers, and so on)
toll-free: 800 858 2920
Technical Support (printers) toll-free: 800 858 2311
Customer Care toll-free: 800 858 2060
Customer Care Fax 592 818 1308
Home and Small Business toll-free: 800 858 2222
Preferred Accounts Division toll-free: 800 858 2557
Large Corporate Accounts GCP toll-free: 800 858 2055
Large Corporate Accounts Key Accounts toll-free: 800 858 2628
Large Corporate Accounts North toll-free: 800 858 2999
Large Corporate Accounts North Government
and Education toll-free: 800 858 2955
Large Corporate Accounts East toll-free: 800 858 2020
Large Corporate Accounts East Government
and Education toll-free: 800 858 2669
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Large Corporate Accounts Queue Team toll-free: 800 858 2572
Large Corporate Accounts South toll-free: 800 858 2355
Large Corporate Accounts West toll-free: 800 858 2811
Large Corporate Accounts Spare Parts toll-free: 800 858 2621
Colombia General Support 980-9-15-3978
Costa Rica General Support 0800-012-0435
Czech Republic
(Prague)
International Access
Code: 00
Country Code: 420
Website: support.euro.dell.com
E-mail: czech_dell@dell.com
Technical Support 22537 2727
Customer Care 22537 2707
Fax 22537 2714
Technical Fax 22537 2728
Switchboard 22537 2711
Denmark
(Copenhagen)
Website: support.euro.dell.com
Technical Support for XPS portable computers
only 7010 0074
Technical Support for all other Dell computers 7023 0182
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International Access
Code: 00
Country Code: 45
Customer Care (Relational) 7023 0184
Home/Small Business Customer Care 3287 5505
Switchboard (Relational) 3287 1200
Switchboard Fax (Relational) 3287 1201
Switchboard (Home/Small Business) 3287 5000
Switchboard Fax (Home/Small Business) 3287 5001
Dominica General Support toll-free: 1-866-278-6821
Dominican Republic General Support 1-800-148-0530
Ecuador General Support toll-free: 999-119
El Salvador General Support 01-899-753-0777
Finland (Helsinki)
International Access
Code: 990
Country Code: 358
City Code: 9
Website: support.euro.dell.com
Technical Support 09 253 313 60
Customer Care 09 253 313 38
Fax 09 253 313 99
Switchboard 09 253 313 00
Website: support.euro.dell.com
Home and Small Business
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France (Paris)
(Montpellier)
International Access
Code: 00
Country Code: 33
City Codes: (1) (4)
Technical Support for XPS portable computers
only 0825 387 129
Technical Support for all other Dell computers 0825 387 270
Customer Care 0825 823 833
Switchboard 0825 004 700
Switchboard (calls from outside of France) 04 99 75 40 00
Sales 0825 004 700
Fax 0825 004 701
Fax (calls from outside of France) 04 99 75 40 01
Corporate
Technical Support 0825 004 719
Customer Care 0825 338 339
Switchboard 01 55 94 71 00
Sales 01 55 94 71 00
Fax 01 55 94 71 01
Website: support.euro.dell.com
E-mail: tech_support_central_europe@dell.
com
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Germany (Langen)
International Access
Code: 00
Country Code: 49
City Code: 6103
Technical Support for XPS portable computers
only 06103 766-7222
Technical Support for all other Dell computers 06103 766-7200
Home/Small Business Customer Care 0180-5-224400
Global Segment Customer Care 06103 766-9570
Preferred Accounts Customer Care 06103 766-9420
Large Accounts Customer Care 06103 766-9560
Public Accounts Customer Care 06103 766-9555
Switchboard 06103 766-7000
Greece
International Access
Code: 00
Country Code: 30
Website: support.euro.dell.com
Technical Support 00800-44 14 95 18
Gold Service Technical Support 00800-44 14 00 83
Switchboard 2108129810
Gold Service Switchboard 2108129811
Sales 2108129800
Fax 2108129812
Grenada General Support toll-free: 1-866-540-3355
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Guatemala General Support 1-800-999-0136
Guyana General Support toll-free: 1-877-270-4609
Hong Kong
International Access
Code: 001
Country Code: 852
Website: support.ap.dell.com
Technical Support E-mail: HK_support@Dell.
com
Technical Support (Dimension and Inspiron) 2969 3188
Technical Support (OptiPlex, Latitude, and
Dell Precision) 2969 3191
Technical Support (PowerApp™,
PowerEdge™, PowerConnect™, and
PowerVault™) 2969 3196
Customer Care 3416 0910
Large Corporate Accounts 3416 0907
Global Customer Programs 3416 0908
Medium Business Division 3416 0912
Home and Small Business Division 2969 3105
India
E-mail: india_support_desktop@dell.com
india_support_notebook@dell.com
india_support_Server@dell.com
Technical Support 1600338045
and 1600448046
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Sales (Large Corporate Accounts) 1600 33 8044
Sales (Home and Small Business) 1600 33 8046
Ireland
(Cherrywood)
International Access
Code: 00
Country Code: 353
City Code: 1
Website: support.euro.dell.com
E-mail: dell_direct_support@dell.com
Technical Support for XPS portable computers
only 1850 200 722
Technical Support for all other Dell computers 1850 543 543
U.K. Technical Support (dial within U.K. only) 0870 908 0800
Home User Customer Care 01 204 4014
Small Business Customer Care 01 204 4014
U.K. Customer Care (dial within U.K. only) 0870 906 0010
Corporate Customer Care 1850 200 982
Corporate Customer Care (dial within U.K.
only) 0870 907 4499
Ireland Sales 01 204 4444
U.K. Sales (dial within U.K. only) 0870 907 4000
Fax/Sales Fax 01 204 0103
Switchboard 01 204 4444
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Italy (Milan)
International Access
Code: 00
Country Code: 39
City Code: 02
Website: support.euro.dell.com
Home and Small Business
Technical Support 02 577 826 90
Customer Care 02 696 821 14
Fax 02 696 821 13
Switchboard 02 696 821 12
Corporate
Technical Support 02 577 826 90
Customer Care 02 577 825 55
Fax 02 575 035 30
Switchboard 02 577 821
Jamaica General Support (dial from within Jamaica
only) 1-800-682-3639
Website: support.jp.dell.com
Technical Support (servers) toll-free: 0120-198-498
Technical Support outside of Japan (servers) 81-44-556-4162
Technical Support (Dimension and Inspiron) toll-free: 0120-198-226
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Japan (Kawasaki)
International Access
Code: 001
Country Code: 81
City Code: 44
Technical Support outside of Japan
(Dimension and Inspiron) 81-44-520-1435
Technical Support (Dell Precision, OptiPlex,
and Latitude) toll-free:0120-198-433
Technical Support outside of Japan (Dell
Precision, OptiPlex, and Latitude) 81-44-556-3894
Technical Support (PDAs, projectors, printers,
routers) toll-free: 0120-981-690
Technical Support outside of Japan (PDAs,
projectors, printers, routers) 81-44-556-3468
Faxbox Service 044-556-3490
24-Hour Automated Order Service 044-556-3801
Customer Care 044-556-4240
Business Sales Division (up to 400 employees) 044-556-1465
Preferred Accounts Division Sales (over 400
employees) 044-556-3433
Large Corporate Accounts Sales (over 3500
employees) 044-556-3430
Public Sales (government agencies,
educational institutions, and medical
institutions) 044-556-1469
Global Segment Japan 044-556-3469
Individual User 044-556-1760
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Switchboard 044-556-4300
Korea (Seoul)
International Access
Code: 001
Country Code: 82
City Code: 2
E-mail: krsupport@dell.com
Support toll-free: 080-200-3800
Support (Dimension, PDA, Electronics and
Accessories) toll-free: 080-200-3801
Sales toll-free: 080-200-3600
Fax 2194-6202
Switchboard 2194-6000
Latin America
Customer Technical Support (Austin, Texas, U.
S.A.) 512 728-4093
Customer Service (Austin, Texas, U.S.A.) 512 728-3619
Fax (Technical Support and Customer
Service) (Austin, Texas, U.S.A.) 512 728-3883
Sales (Austin, Texas, U.S.A.) 512 728-4397
SalesFax (Austin, Texas, U.S.A.) 512 728-4600
or 512 728-3772
Luxembourg
International Access
Code: 00
Website: support.euro.dell.com
Support 342 08 08 075
Home/Small Business Sales +32 (0)2 713 15 96
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Country Code: 352 Corporate Sales 26 25 77 81
Customer Care +32 (0)2 481 91 19
Fax 26 25 77 82
Macao
Country Code: 853
Technical Support toll-free: 0800 105
Customer Service (Xiamen, China) 34 160 910
Transaction Sales (Xiamen, China) 29 693 115
Malaysia (Penang)
International Access
Code: 00
Country Code: 60
City Code: 4
Website: support.ap.dell.com
Technical Support (Dell Precision, OptiPlex,
and Latitude) toll-free: 1 800 880 193
Technical Support (Dimension, Inspiron, and
Electronics and Accessories) toll-free: 1 800 881 306
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault) toll-free: 1800 881 386
Customer Care toll-free: 1800 881 306
(option 6)
Transaction Sales toll-free: 1 800 888 202
Corporate Sales toll-free: 1 800 888 213
Mexico
Customer Technical Support 001-877-384-8979
or 001-877-269-3383
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International Access
Code: 00
Country Code: 52
Sales 50-81-8800
or 01-800-888-3355
Customer Service 001-877-384-8979
or 001-877-269-3383
Main 50-81-8800
or 01-800-888-3355
Montserrat General Support toll-free: 1-866-278-6822
Netherlands Antilles General Support 001-800-882-1519
Netherlands
(Amsterdam)
International Access
Code: 00
Country Code: 31
City Code: 20
Website: support.euro.dell.com
Technical Support for XPS portable computers
only 020 674 45 94
Technical Support for all other Dell computers 020 674 45 00
Technical Support Fax 020 674 47 66
Home/Small Business Customer Care 020 674 42 00
Relational Customer Care 020 674 4325
Home/Small Business Sales 020 674 55 00
Relational Sales 020 674 50 00
Home/Small Business Sales Fax 020 674 47 75
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Relational Sales Fax 020 674 47 50
Switchboard 020 674 50 00
Switchboard Fax 020 674 47 50
New Zealand
International Access
Code: 00
Country Code: 64
Website: support.ap.dell.com
E-mail: support.ap.dell.com/contactus
General Support 0800 441 567
Nicaragua General Support 001-800-220-1006
Norway (Lysaker)
International Access
Code: 00
Country Code: 47
Website: support.euro.dell.com
Technical Support for XPS portable computers
only 815 35 043
Technical Support for all other Dell products 671 16882
Relational Customer Care 671 17575
Home/Small Business Customer Care 23162298
Switchboard 671 16800
Fax Switchboard 671 16865
Panama General Support 001-800-507-0962
Peru General Support 0800-50-669
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Poland (Warsaw)
International Access
Code: 011
Country Code: 48
City Code: 22
Website: support.euro.dell.com
E-mail: pl_support_tech@dell.com
Customer Service Phone 57 95 700
Customer Care 57 95 999
Sales 57 95 999
Customer Service Fax 57 95 806
Reception Desk Fax 57 95 998
Switchboard 57 95 999
Portugal
International Access
Code: 00
Country Code: 351
Website: support.euro.dell.com
Technical Support 707200149
Customer Care 800 300 413
Sales
800 300 410 or
800 300 411 or
800 300 412 or
21 422 07 10
Fax 21 424 01 12
Puerto Rico General Support 1-800-805-7545
St. Kitts and Nevis General Support toll-free: 1-877-441-4731
St. Lucia General Support 1-800-882-1521
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St. Vincent and the
Grenadines General Support toll-free: 1-877-270-4609
Singapore
(Singapore)
International Access
Code: 005
Country Code: 65
Website: support.ap.dell.com
Technical Support (Dimension, Inspiron, and
Electronics and Accessories) toll-free: 1800 394 7430
Technical Support (OptiPlex, Latitude, and
Dell Precision) toll-free: 1800 394 7488
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault) toll-free: 1800 394 7478
Customer Care toll-free: 1 800 394 7430
(option 6)
Transaction Sales toll-free: 1 800 394 7412
Corporate Sales toll-free: 1 800 394 7419
Slovakia (Prague)
International Access
Code: 00
Country Code: 421
Website: support.euro.dell.com
E-mail: czech_dell@dell.com
Technical Support 02 5441 5727
Customer Care 420 22537 2707
Fax 02 5441 8328
Tech Fax 02 5441 8328
Switchboard (Sales) 02 5441 7585
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South Africa
(Johannesburg)
International Access
Code:
09/091
Country Code: 27
City Code: 11
Website: support.euro.dell.com
E-mail: dell_za_support@dell.com
Gold Queue 011 709 7713
Technical Support 011 709 7710
Customer Care 011 709 7707
Sales 011 709 7700
Fax 011 706 0495
Switchboard 011 709 7700
Southeast Asian and
Pacific Countries Technical Support, Customer Service, and
Sales (Penang, Malaysia) 604 633 4810
Spain (Madrid)
International Access
Code: 00
Country Code: 34
City Code: 91
Website: support.euro.dell.com
Home and Small Business
Technical Support 902 100 130
Customer Care 902 118 540
Sales 902 118 541
Switchboard 902 118 541
Fax 902 118 539
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Corporate
Technical Support 902 100 130
Customer Care 902 115 236
Switchboard 91 722 92 00
Fax 91 722 95 83
Sweden (Upplands
Vasby)
International Access
Code: 00
Country Code: 46
City Code: 8
Website: support.euro.dell.com
Technical Support for XPS portable computers
only 0771 340 340
Technical Support for all other Dell products 08 590 05 199
Relational Customer Care 08 590 05 642
Home/Small Business Customer Care 08 587 70 527
Employee Purchase Program (EPP) Support 20 140 14 44
Technical Support Fax 08 590 05 594
Sales 08 590 05 185
Switzerland
(Geneva)
Website: support.euro.dell.com
E-mail: Tech_support_central_Europe@dell.
com
Technical Support for XPS portable computers
only 0848 33 88 57
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International Access
Code: 00
Country Code: 41
City Code: 22
Technical Support (Home and Small
Business) for all other Dell products 0844 811 411
Technical Support (Corporate) 0844 822 844
Customer Care (Home and Small Business) 0848 802 202
Customer Care (Corporate) 0848 821 721
Fax 022 799 01 90
Switchboard 022 799 01 01
Taiwan
International Access
Code: 002
Country Code: 886
Website: support.ap.dell.com
E-mail: ap_support@dell.com
Technical Support (OptiPlex, Latitude,
Inspiron, Dimension, and Electronics and
Accessories) toll-free: 00801 86 1011
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault) toll-free: 00801 60 1256
Customer Care toll-free: 00801 60 1250
(option 5)
Transaction Sales toll-free: 00801 65 1228
Corporate Sales toll-free: 00801 651 227
Thailand
Website: support.ap.dell.com
Technical Support (OptiPlex, Latitude, and
Dell Precision) toll-free: 1800 0060 07
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International Access
Code: 001
Country Code: 66
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault) toll-free: 1800 0600 09
Customer Care toll-free: 1800 006 007
(option 7)
Corporate Sales toll-free: 1800 006 009
Transaction Sales toll-free: 1800 006 006
Trinidad/Tobago General Support 1-800-805-8035
Turks and Caicos
Islands General Support toll-free: 1-866-540-3355
U.K. (Bracknell)
International Access
Code: 00
Country Code: 44
City Code: 1344
Website: support.euro.dell.com
Customer Care website:
support.euro.dell.com/uk/en/ECare/Form/Home.asp
E-mail: dell_direct_support@dell.com
Technical Support (Corporate/Preferred
Accounts/PAD [1000+ employees]) 0870 908 0500
Technical Support for XPS portable computers
only 0870 366 4180
Technical Support (direct and general) for all
other products 0870 908 0800
Global Accounts Customer Care 01344 373 186
Home and Small Business Customer Care 0870 906 0010
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Corporate Customer Care 01344 373 185
Preferred Accounts (500–5000 employees)
Customer Care 0870 906 0010
Central Government Customer Care 01344 373 193
Local Government & Education Customer Care 01344 373 199
Health Customer Care 01344 373 194
Home and Small Business Sales 0870 907 4000
Corporate/Public Sector Sales 01344 860 456
Home and Small Business Fax 0870 907 4006
Uruguay General Support toll-free: 000-413-598-
2521
Automated Order-Status Service toll-free: 1-800-433-9014
AutoTech (portable and desktop computers) toll-free: 1-800-247-9362
Hardware and Warranty Support (Dell TV,
Printers, and Projectors) for Relationship
customers toll-free 1-877-459-7298
Consumer (Home and Home Office) Support
for all other Dell products toll-free: 1-800-624-9896
Customer Service toll-free: 1-800-624-9897
Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133
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U.S.A. (Austin,
Texas)
International Access
Code: 011
Country Code: 1
Financial Services website:
www.dellfinancialservices.com
Financial Services (lease/loans) toll-free: 1-877-577-3355
Financial Services (Dell Preferred Accounts
[DPA]) toll-free: 1-800-283-2210
Business
Customer Service and Support toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133
Printers and Projectors Support toll-free: 1-877-459-7298
Public (government, education, and healthcare)
Customer Service and Support toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133
Dell Sales
toll-free: 1-800-289-3355
or toll-free: 1-800-879-
3355
Dell Outlet Store (Dell refurbished computers) toll-free: 1-888-798-7561
Software and Peripherals Sales toll-free: 1-800-671-3355
Spare Parts Sales toll-free: 1-800-357-3355
Extended Service and Warranty Sales toll-free: 1-800-247-4618
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Fax toll-free: 1-800-727-8320
Dell Services for the Deaf, Hard-of-Hearing,
or Speech-Impaired
toll-free: 1-877-DELLTTY
(1-877-335-5889)
U.S. Virgin Islands General Support 1-877-673-3355
Venezuela General Support 8001-3605
Back to Contents Page
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Using a Network: Dell Latitude D620 User's Guide
Back to Contents Page
Using a Network
Dell™ Latitude™ D620 User's Guide
Physically Connecting to a Network or Broadband Modem
Network Setup Wizard
Wireless Local Area Network (WLAN)
Mobile Broadband Network
Managing Your Network Settings Through the Dell QuickSet Location Profiler
Dell™ Wi-Fi Catcher™ Network Locator
Internet Connection Firewall
Physically Connecting to a Network or Broadband
Modem
Before you connect your computer to a network that is not wireless, the computer must have a
network cable connected to it.
To connect a network cable:
1. Connect the network cable to the network adapter connector on the back of your computer.
NOTE: Insert the cable connector until it clicks into place, and then gently pull the cable to
ensure that it is securely attached.
2. Connect the other end of the network cable to a network connection device or a network wall
connector.
NOTE: Do not use a network cable with a telephone wall connector.
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Network Setup Wizard
The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you
through the process of sharing files, printers, or an Internet connection between computers in a home
or small office.
1. Click the Start button, point to Programs→ Accessories→ Communications, and then click
Network Setup Wizard.
2. On the welcome screen, click Next.
3. Click Checklist for creating a network.
NOTE: Selecting the connection method labeled This computer connects directly to the
Internet enables the integrated firewall provided with Windows XP Service Pack 2 (SP2).
4. Complete the checklist.
5. Return to the Network Setup Wizard and follow the instructions on the screen.
Wireless Local Area Network (WLAN)
A WLAN is a series of interconnected computers that communicate with each other over the air waves
rather than through a network cable connected to each computer. In a WLAN, a radio communications
device called an access point or wireless router connects network computers and provides Internet, or
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network, access. The access point or wireless router and the wireless network card in the computer
communicate by broadcasting data from their antennas over the air waves.
What You Need to Establish a WLAN Connection
Before you can set up a WLAN, you need:
● High-speed (broadband) Internet access (such as cable or DSL)
● A broadband modem that is connected and working
● A wireless router or access point
● A wireless network card for each computer that you want to connect to your WLAN
● A network cable with the network (RJ-45) connector
Checking Your Wireless Network Card
Depending on what you selected when you purchased your computer, the computer has a variety of
configurations. To confirm that your computer has a wireless network card and to determine the type
of card, use one of the following:
● The Start button and the Connect To option
● Your original computer invoice
Start Button and Connect To Option
1. Click the Start button.
2. Point to Connect To, and then click Show all connections.
If Wireless Network Connection does not appear under LAN or High-Speed Internet, you may
not have a wireless network card.
If Wireless Network Connection appears, you have a wireless network card. To view detailed
information about the wireless network card:
1. Right-click Wireless Network Connection.
2. Click Properties. The Wireless Network Connection Properties window appears. The
wireless network card's name and model number are listed on the General tab.
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NOTE: If your computer is set to the Classic Start menu option, you can view network
connections by clicking the Start button, pointing to Settings, and then pointing to Network
Connections. If Wireless Network Connection does not appear, you may not have a
wireless network card.
Order Confirmation
The order confirmation that you received when you ordered your computer lists the hardware and
software that shipped with your computer.
Setting Up a New WLAN
Contact your Internet service provider (ISP) to obtain specific information about the connection
requirements for your broadband modem.
Connecting a Wireless Router and a Broadband Modem
1. Ensure that you have wired Internet access through your broadband modem before you
attempt to set up a wireless Internet connection. See Physically Connecting to a Network or
Broadband Modem.
2. Install any software required for your wireless router. Your wireless router may have been
shipped with an installation CD. Such CDs usually contain installation and troubleshooting
information. Install the required software according to the manufacturer's instructions.
3. Shut down your computer and any other wireless-enabled computers in the vicinity through the
Start menu.
4. Disconnect your broadband modem power cable from the electrical outlet.
5. Disconnect the network cable from the computer and the modem.
NOTE: Wait for a minimum of 5 minutes after disconnecting your broadband modem before you
continue with the network setup.
6. Disconnect the AC adapter cable from your wireless router to ensure that there is no power
connected to the router.
7. Insert a network cable into the network (RJ-45) connector on the unpowered broadband
modem.
8. Connect the other end of the network cable into the Internet network (RJ-45) connector on the
unpowered wireless router.
9. Ensure that no network or USB cables, other than the network cable connecting the modem and
the wireless router, are connected to the broadband modem.
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NOTE: Restart your wireless equipment in the order described below to prevent a potential
connection failure.
10. Turn on only your broadband modem and wait for at least 2 minutes for the broadband modem
to stabilize. After 2 minutes, proceed to step 11.
11. Turn on your wireless router and wait for at least 2 minutes for the wireless router to stabilize.
After 2 minutes, proceed to step 12.
12. Start your computer and wait until the boot process completes.
13. See the documentation that came with your wireless router to do the following in order to set
up the wireless router:
● Establish communication between your computer and your wireless router.
● Configure your wireless router to communicate with your broadband router.
● Find out your wireless router's broadcast name. The technical term for the name of your
router's broadcast name is Service Set Identifier (SSID) or network name.
14. If necessary, configure your wireless network card to connect to the wireless network. See
Connecting to a Wireless Local Area Network.
Connecting to a Wireless Local Area Network
NOTE: Before you connect to a WLAN, ensure that you have followed the instructions in
Wireless Local Area Network (WLAN).
NOTE: The following networking instructions do not apply to internal cards with Bluetooth®
wireless technology or cellular products.
This section provides general procedures for connecting to a network via wireless technology. Specific
network names and configuration details vary. See Wireless Local Area Network (WLAN) for more
information about how to prepare for connecting your computer to a WLAN.
Your wireless network card requires specific software and drivers for connecting to a network. The
software is already installed if you ordered the card at the same time you ordered your computer.
NOTE: If the software is removed or corrupted, follow the instructions in the user
documentation for your wireless network card. Verify the type of wireless network card installed
in your computer and then search for that name on the Dell Support website at support.dell.
com. For information on the type of wireless network card that is installed in your computer,
see Checking Your Wireless Network Card.
Determining the Wireless Network Device Manager
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Depending on the software installed on your computer, different wireless configuration utilities may
manage your network devices:
● Your wireless network card's client utility
● The Windows XP operating system
To determine which wireless configuration utility is managing your wireless network card:
1. Click the Start button, point to Settings, and then click Control Panel.
2. Double-click Network Connections.
3. Right-click the Wireless Network Connection icon, and then click View Available Wireless
Networks.
● If the Choose a wireless network window states Windows cannot configure this
connection, the wireless network card's client utility is managing the wireless network
card.
● If the Choose a wireless network window states Click an item in the list below to
connect to a wireless network in range or to get more information, the Windows
XP operating system is managing the wireless network card.
For specific information about the wireless configuration utility installed on your computer, see your
wireless network documentation in the Windows Help and Support Center.
To access the Help and Support Center:
1. Click the Start button and click Help and Support.
2. Under Pick a Help topic, click Dell User and System Guides.s
3. Under Device Guides, select the documentation for your wireless network card.
Completing the Connection to the WLAN
When you turn on your computer and a network (for which your computer is not configured) is
detected in the area, a pop-up appears near the network icon in the notification area (in the lower-
right corner of the Windows desktop).
Follow the instructions provided in any utility prompts that appear on your screen.
Once you have configured your computer for the wireless network that you selected, another pop-up
notifies you that your computer is connected to that network.
Thereafter, whenever you log on to your computer within the range of the wireless network that you
selected, the same pop-up notifies you of the wireless network connection.
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NOTE: If you select a secure network, you must enter a WEP or WPA key when prompted.
Network security settings are unique to your network. Dell cannot provide this information.
NOTE: Your computer can take up to 1 minute to connect to the
network.
Monitoring the Status of Wireless Network Connections
Through Dell™ QuickSet
The wireless activity indicator provides an easy way to monitor the status of your computer's wireless
devices. Right-click the Dell QuickSet icon in your taskbar to select or deselect Wireless Activity
Indicator Off to turn the wireless activity indicator on or off.
The wireless activity indicator indicates whether your computer's wireless devices are enabled or
disabled. When you turn the wireless networking function on or off, the wireless activity indicator
changes to display the status.
For more information about the wireless activity indicator, see the Dell QuickSet Help file. For
information about QuickSet and how to access the Dell QuickSet Help file, see Dell™ QuickSet Features.
Mobile Broadband Network
Much like a WLAN, a Mobile Broadband network is a series of interconnected computers that
communicate with each other through wireless technology. However, a Mobile Broadband network uses
cellular technology and therefore provides Internet access in the same varied locations from which
cellular telephone service is available. Your computer can maintain the Mobile Broadband network
connection regardless of its physical location, as long as the computer remains in the service area of
your cellular service provider.
What You Need to Establish a Mobile Broadband Network
Connection
NOTE: Depending on your computer, you can use either a Mobile Broadband ExpressCard or
Mini-Card, but not both, to establish a Mobile Broadband network connection.
To set up a Mobile Broadband network connection, you need:
NOTE: Mobile Broadband cards may not be available in all regions.
● A Mobile Broadband ExpressCard or Mini-Card (depending on your computer's configuration)
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● For instructions on using ExpressCards, see Card Types.
● The Dell Mobile Broadband Card Utility (already installed on your computer if you purchased the
card when you purchased your computer, or on the CD that accompanied your card if
purchased separately from your computer)
If the utility is corrupted or deleted from your computer, see the Dell Mobile Broadband Card
Utility user's guide for instructions. The user's guide is available through the Windows Help and
Support Center (or on the CD that accompanied your card if you purchased it separately from
your computer). To access the Help and Support Center, see Windows Help and Support Center.
Checking Your Dell Mobile Broadband Card
Depending on what you selected when you purchased your computer, the computer has a variety of
configurations. To determine your computer configuration, see one of the following:
● Your order confirmation
● Microsoft® Windows® Help and Support Center
To check your Mobile Broadband card in the Help and Support Center:
1. Click the Start button and click Help and Support.
2. Under Pick a task, click Use Tools to view your computer information and diagnose
problems.
3. Under Tools, click My Computer Information and then click Find information about the
hardware installed on this computer.
On the My Computer Information - Hardware screen, you can view the type of Mobile Broadband
card installed in your computer as well as other hardware components.
NOTE: The Mobile Broadband card is listed under Modems.
Connecting to a Mobile Broadband Network
NOTE: These instructions only apply to Mobile Broadband ExpressCards or Mini-Cards. They do
not apply to internal cards with Bluetooth® wireless technology or WLAN Mini-Cards.
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NOTE: Before you connect to the Internet, you must activate Mobile Broadband service through
your cellular service provider. For instructions and for additional information about using the
Dell Mobile Broadband Card Utility, see the user's guide available through the Windows Help and
Support Center. To access the Help and Support Center, see "Windows Help and Support
Center" on page 13. The user's guide is also available on the Dell Support website at support.
dell.com and on the CD included with your Mobile Broadband card if you purchased the card
separately from your computer.
Use the Dell Mobile Broadband Card Utility to establish and manage a Mobile Broadband network
connection to the Internet:
1. Click the Dell Mobile Broadband Card Utility icon, , on your Windows desktop, to run the
utility.
2. Click Connect.
NOTE: The Connect button changes to the Disconnect
button.
3. Follow the instructions on the screen to manage the network connection with the utility.
OR
1. Click the Start button, point to All Programs→ Dell Wireless.
2. Click Dell Wireless Broadband and follow the instructions on the screen.
Enabling/Disabling the Dell Mobile Broadband Card
NOTE: If you are unable to connect to a Mobile Broadband network, ensure that you have all
the components for establishing a Mobile Broadband connection (see What You Need to
Establish a Mobile Broadband Network Connection), and then verify that your Mobile Broadband
card is enabled by verifying the setting of the wireless switch.
You can turn your computer's wireless devices on and off with the wireless switch on the left side of
the computer (see Left Side View).
If the switch is in the "on" position, move the switch to the "off" position to disable the switch and the
Mobile Broadband card. If the switch is in the "off" position, move the switch to the "on" position to
enable the switch and the Dell Mobile Broadband card. For information about the wireless switch
positions, see wireless switch.
To monitor the status of your wireless device, see Monitoring the Status of Wireless Network
Connections Through Dell™ QuickSet.
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Managing Your Network Settings Through the Dell
QuickSet Location Profiler
The QuickSet Location Profiler helps you create profiles for accessing the Internet with your computer
in your office, home, or other public places with Internet services. You can also change the way
network connections are handled.
For more information about the Location Profiler, see the Dell QuickSet Help file. For information about
QuickSet and how to access the Dell QuickSet Help file, see Dell™ QuickSet Features.
Dell™ Wi-Fi Catcher™ Network Locator
The wireless switch on your Dell computer uses the Dell Wi-Fi Catcher™ Network Locator to scan
specifically for Wi-Fi wireless local area networks (LAN) in your vicinity.
NOTE: For more information about the wireless switch, see wireless switch.
To scan for Wi-Fi wireless LAN, slide and hold the switch in the "momentary" position for a few
seconds. The Wi-Fi Catcher Network Locator functions regardless of whether your computer is turned
on or off, in hibernate mode, or in standby mode, as long as the switch is configured through QuickSet
or the BIOS (system setup program) to control Wi-Fi network connections.
Because the Wi-Fi Catcher Network Locator is disabled and not configured for use when your computer
is shipped to you, you must first use Dell QuickSet to enable and configure the switch to control Wi-Fi
network connections.
For more information on the Wi-Fi Catcher Network Locator and to enable the feature through
QuickSet, see the Dell QuickSet Help. To access the Help file, right-click the icon in the taskbar.
Internet Connection Firewall
The Internet Connection Firewall provides basic protection from unauthorized access to the computer
while the computer is connected to the Internet. The firewall is automatically enabled when you run
the Network Setup Wizard. When the firewall is enabled for a network connection, the firewall icon
appears with a red background in the Network Connections section of the Control Panel.
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NOTE: Enabling the Internet Connection Firewall does not reduce the need for virus-checking
software.
For more information, see the Help and Support Center for the Microsoft® Windows® XP operating
system. To access the Help and Support Center, see Windows Help and Support Center.
Back to Contents Page
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Specifications: Dell Latitude D620 User's Guide
Back to Contents Page
Specifications
Dell™ Latitude™ D620 User's Guide
Processor
Processor types Intel® Core™ Solo and Intel Core
Duo processors
L1 cache 64 KB (internal)
L2 cache 2 MB (on die)
External bus frequency 667 MHz
System Information
System chipset Intel 945GM or 945PM
Data bus width 64 bits
DRAM bus width 64 bits
Processor address bus width 36 bits
PC Card/ExpressCard
CardBus controller O2Micro OZ601CardBus controller
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PC Card connector one (supports one Type I or Type
II card)
Cards supported PC Card: 3.3 V and 5 V
ExpressCard: 34 mm with adapter
PC Card connector size 80 pins
Data width (maximum) PCMCIA 16 bits
CardBus 32 bits
Smart Card
Read/write capabilities reads and writes to all ISO 7816
1/2/3/4 microprocessor cards
(T=0, T=1)
Cards supported 3 V and 5 V
Program technology supported Java cards
Interface speed 9600–115,200 bps
EMV level level 1 certified
WHQL certification PC/SC
Compatibility compatible within a PKI
environment
Insert/eject cycles certified for up to 100,000 cycles
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Memory
Memory module connector two user-accessible SODIMM
sockets
Memory module capacities 256 MB, 512 MB, 1 GB, and 2 GB
Memory type 533/667 DDRII SDRAM
Minimum memory 256 MB
NOTE: For some regions, the
amount of minimum memory
may differ.
Maximum memory 4 GB
Ports and Connectors
Serial 9-pin connector; 16550C-
compatible,
16-byte buffer connector
Video 15-hole connector
Audio microphone miniconnector,
stereo headphones/speakers
miniconnector
USB four 4-pin USB 2.0-compliant
connectors
Infrared sensor sensor compatible with IrDA
Standard 1.1 (Fast IR) and IrDA
Standard 1.0 (Slow IR)
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Modem RJ-11 support
Network adapter RJ-45 port
D-Dock standard D-Dock connector for
devices such as D-Dock advanced
port replicators and expansion
stations
D-Port standard D-Port connector
Communications
Modem:
Type v.92 56K MDC
Controller softmodem
Interface internal Intel High Definition
Audio bus
Network adapter 1 Gb Ethernet LAN on system
board
Wireless WLAN card, wireless switch with
Dell™ Wi-Fi Catcher™
technology, internal card with
Bluetooth® wireless technology,
and Dell Mobile Broadband card.
NOTE: The availability of the Dell
Mobile Broadband card may vary
by region.
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Video
NOTE: Your Dell™ Latitude™ D620 computer has both integrated and
discrete video options.
Video type: integrated on system board,
hardware accelerated
Data bus integrated video
Video controller Intel Extreme Graphics
Video memory Integrated video 256-MB or 512-
MB of shared system memory.
NOTE: Up to 224 MB shared if
total computer memory is 512
MB or greater; up to 128 MB
shared if total computer memory
is 256 MB.
LCD interface LVDS
TV support NTSC or PAL in S-video and
composite modes
Color output 16.7 million
Video type: discrete video adapter, 128-bit
hardware accelerated
Data bus PCI-E x16
Video controller NVidia Quadro NVS110M with
TurboCache
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Video memory up to 256 MB
NOTE: Total of local and shared
system memory used may be up
to 256 MB for graphics,
dependent on system memory
size and other factors. Local
integrated memory is 64 MB. Up
to 192 MB of system memory
may be allocated to support
graphics on computers with 512
MB or more of system memory
for a total of 256 MB graphics
memory; up to 64 MB of system
memory may be allocated to
support graphics on computers
with 256 MB system memory for
a total of 128 MB graphics
memory.
LCD interface LVDS
TV support NTSC or PAL in S-video and
composite modes
Color output 16.7 million
Audio
Audio type High Definition Audio (Soft Audio)
Audio controller SigmaTel STAC9200
Stereo conversion 24-bit (stereo digital-to-analog),
24-bit (stereo analog-to-digital)
Interfaces:
Internal PCI bus/High Definition Audio
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External microphone miniconnector,
stereo headphones/speakers
miniconnector
Speaker one 4-ohm speaker
Internal speaker amplifier 2-W per channel into 4 ohms
Volume controls keyboard shortcuts or program
menus
Display
Type (active-matrix TFT) WXGA or WXGA+
Active area (X/Y) 303.36 x 189.5
Dimensions:
Height 214.3 mm (8.4 inches)
Width 285.7 mm (11.3 inches)
Diagonal 357.1 mm (14.1 inches)
Operating angle 0° (closed) to 180°
Viewing angles:
WXGA Horizontal 40/40°
WXGA Vertical 10/30°
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WXGA+ Horizontal 65/65°
WXGA+ Vertical 50/50°
Pixel pitch:
WXGA 0.2588
WXGA+ 0.1971
Power Consumption (panel with
backlight) (typical):
WXGA 5.0 W (max)
WXGA+ 5.5 W (max)
Controls brightness can be controlled
through keyboard shortcuts and
the ambient light sensor (ALS)
Keyboard
Number of keys 87 (U.S. and Canada); 88
(Europe); 91 (Japan)
Key travel approx. 2.5 mm (0.098 inch)
Key spacing 19.05 mm ± 0.3 mm (0.75 inch
± 0.012 inch)
Layout QWERTY/AZERTY/Kanji
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Touch Pad
X/Y position resolution
(graphics table mode)
240 cpi
Active area 73.7 x 43
Size:
Width 64.88 mm (2.55-inch) sensor-
active area
Height 48.88-mm (1.92-inch) rectangle
Fingerprint Reader (optional)
Type UPEK TCS3 TouchStrip™ strip
sensor with CMOS active
capacitive pixel-sensing
technology
Power Supply 2.7 V to approx. 3.6 V
Connector 48-ball BGA
Array Size 248 x 2 pixels
Track Stick
X/Y position resolution
(graphics table mode) 250 count/sec @ 100 gf
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Size protrudes 0.5 mm higher than
surrounding keycaps
Battery
Type:
9-cell lithium-ion battery
NOTE: You cannot use an auto/
air adapter with a 9-cell battery.
85 WHr
6-cell lithium-ion battery 56 WHr
4-cell lithium-ion battery 35 WHr
Dimensions:185.22
4-cell and 6-cell lithium-ion
batteries:
Depth 66.6 mm (2.62 inches)
Height 19.2 mm (0.76 inch)
Width 185.22 mm (72.92 inches)
9-cell lithium-ion battery:
Depth 93.3 mm (3.67 inches)
Height 20.59 mm (0.81 inch)
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Width 287.30 mm (11.31 inches)
Weight:
9-cell lithium-ion battery 0.51 kg (1.12 lb)
6-cell lithium-ion battery 0.33 kg (0.73 lb)
4-cell lithium-ion battery 0.24 kg (0.53 lb)
Voltage 14.8 VDC
Charge time (approximate): approximately 1 hour to reach 80
percent charge
NOTE: You must use a 90-Watt
AC adapter to use ExpressCharge
with a 9-cell battery.
Operating time varies depending on operating
conditions and can be
significantly reduced under
certain power-intensive
conditions.
See Battery Performance for
more information.
Life span (approximate) 500 discharge/charge cycles
Temperature range:
Operating 0° to 35°C (32° to 95°F)
Storage –40° to 65°C (–40° to 149°F)
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AC Adapter
Types 65 W and 90 W
Input voltage 90–264 VAC (both)
Input current (maximum) 1.7 A (both)
Input frequency 47–63 Hz (both)
Output current:
65 W 4.34 A (maximum at 4-second
pulse); 3.34 A (continuous)
90 W 5.62 A (maximum at 4-second
pulse); 4.62 A (continuous)
Output power 65 W or 90 W
Rated output voltage 19.5 VDC (both)
Dimensions:
Height 27.8–28.6 mm (1.10–1.12
inches) (65 W)
33.8–34.6 mm (1.34–1.36
inches) (90 W)
Width 57.9 mm (2.28 inches) (65 W)
60.9 mm (2.39 inches) (90 W)
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Length 137.2 mm (5.40 inches) (65 W)
153.42 mm (6.04 inches) (90 W)
Weight (without cables) 0.36 kg (0.79 lb) (65 W)
0.46 kg (1.01 lb) (90 W)
Temperature range:
Operating 0° to 35°C (32° to 95°F) (both)
Storage –40° to 65°C (–40° to 149°F)
(both)
Physical
Height 32 mm (1.26 inches)
Width 337 mm (13.3 inches)
Depth 238 mm (9.3 inches)
Weight:
With travel module 1.98 kg (4.37 lb) (4 cell)
With CD drive 2.27 kg (5.0 lb) (6 cell)
Environmental
Temperature range:
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Operating 0° to 35°C (32° to 95°F)
Storage –40° to 65°C (–40° to 149°F)
Relative humidity (maximum):
Operating 10% to 90% (noncondensing)
Storage 5% to 95% (noncondensing)
Maximum vibration (using a
random-vibration spectrum that
simulates user environment):
Operating 0.66 GRMS
Storage 1.30 GRMS
Maximum shock (measured with
hard drive in head-parked
position and a 2-ms half-sine
pulse):
Operating 122 G
Storage 163 G
Altitude (maximum):
Operating –15.2 to 3048 m (–50 to 10,000
ft)
Storage –15.2 to 10,668 m (–50 to
35,000 ft)
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Using Cards: Dell Latitude D620 User's Guide
Back to Contents Page
Using Cards
Dell™ Latitude™ D620 User's Guide
Card Types
Installing a PC Card or ExpressCard
Removing a Card or Blank
NOTE: Electrical and electronic devices are sensitive to electrostatic discharge (ESD). If a substantial
ESD occurs, the device may reset and the device software may attempt to reinitialize a connection. If
the software is not operational after an ESD occurrence, restart the modem software program.
Card Types
PC Cards
See Specifications for information on supported PC Cards.
NOTE: A PC Card is not a bootable device.
The PC Card slot has one connector that supports a single Type I or Type II card. The PC Card slot supports
CardBus technology and extended PC Cards. "Type" of card refers to its thickness, not its functionality.
ExpressCards
See Specifications for information on supported ExpressCards.
NOTE: An ExpressCard is not a bootable device.
ExpressCards leverage PC Card technology to provide a fast and convenient way to add memory, wired and
wireless network communications (including Mobile Broadband network [also known as WWAN]
communications), multimedia, and security features to your computer. To use an ExpressCard in the PC Card
slot, you must use an adapter.
Card Blanks
Your computer shipped with a plastic blank installed in the card slots. Blanks protect unused slots from dust
and other particles. Save the blank for use when no PC card is installed in the slot; blanks from other
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computers may not fit your computer.
To remove the blank, see Removing a Card or Blank.
Extended Cards
An extended PC Card (for example, a wireless network adapter) is longer than a standard PC Card and
extends outside the computer. Follow these precautions when using extended PC Cards:
● Protect the exposed end of an installed card. Striking the end of the card can damage the system
board.
● Always remove an extended PC Card before you pack the computer in its carrying case.
Installing a PC Card or ExpressCard
You can install a PC Card in the computer while the computer is running. The computer automatically detects
the card.
PC Cards are generally marked with a symbol (such as a triangle or an arrow) to indicate which end to insert
into the slot. The cards are keyed to prevent incorrect insertion. If card orientation is not clear, see the
documentation that came with the card.
CAUTION: Before you begin any of the procedures in this section, follow the safety
instructions in the Product Information Guide.
To install a PC Card:
1. Hold the card with its orientation symbol pointing into the slot and the top side of the card facing up.
The latch may need to be in the "in" position before you insert the card.
2. Slide the card into the slot until the card is completely seated in its connector.
If you encounter too much resistance, do not force the card. Check the card orientation and try again.
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The computer recognizes most PC Cards and automatically loads the appropriate device driver. If the
configuration program tells you to load the manufacturer's drivers, use the floppy disk or CD that came with
the PC Card.
To install an ExpressCard:
1. Place the ExpressCard in the adapter.
2. Install the ExpressCard with adapter the same way as a PC Card. See the instructions for installing a
PC Card.
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Removing a Card or Blank
CAUTION: Before you begin any of the procedures in this section, follow the safety
instructions in the Product Information Guide.
NOTICE: Click the icon in the taskbar to select a card and stop it from functioning before you
remove it from the computer. If you do not stop the card in the configuration utility, you could lose
data. Do not attempt to eject a card by pulling its cable, if one is attached.
Press the latch and remove the card or blank. For some latches, you must press the latch twice: once to pop
the latch out, and then a second time to pop the card out.
Back to Contents Page
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Appendix: Dell Latitude D620 User's Guide
Back to Contents Page
Appendix
Dell™ Latitude™ D620 User's Guide
Cleaning Your Computer
Macrovision Product Notice
FCC Notice (U.S. Only)
Cleaning Your Computer
CAUTION: Before you begin any of the procedures in this section, follow the safety
instructions in the Product Information Guide.
Computer, Keyboard, and Display
CAUTION: Before you clean your computer, disconnect the computer from the
electrical outlet and remove any installed batteries. Clean your computer with a soft
cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain
flammable substances.
● Use a can of compressed air to remove dust from between the keys on the keyboard.
NOTICE: To avoid damaging the computer or display, do not spray cleaning solution directly
onto the display. Only use products specifically designed for cleaning displays, and follow the
instructions that are included with the product.
● Moisten a soft, lint-free cloth with either water or a display cleaner, and wipe the display until it
is clean.
● Moisten a soft, lint-free cloth with water and wipe the computer and keyboard. Do not allow
water from the cloth to seep between the touch pad and the surrounding palm rest.
Touch Pad
1. Shut down and turn off your computer.
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2. Disconnect any attached devices from the computer and from their electrical outlets.
3. Remove any installed batteries. See Replacing the Battery.
4. Moisten a soft, lint-free cloth with water, and wipe it gently across the surface of the touch pad.
Do not allow water from the cloth to seep between the touch pad and the surrounding palm
rest.
Floppy Drive
NOTICE: Do not attempt to clean drive heads with a swab. You might accidentally misalign the
heads which prevents the drive from operating.
Clean your floppy drive using a commercially available cleaning kit. These kits contain pretreated
floppy disks to remove contaminants that accumulate during normal operation.
CDs and DVDs
NOTICE: Always use compressed air to clean the lens in the CD/DVD drive, and follow the
instructions that come with the compressed-air product. Never touch the lens in the drive.
If you notice problems, such as skipping, with the playback quality of your CDs or DVDs, try cleaning
the discs.
1. Hold the disc by its outer edge. You can also touch the inside edge of the center hole.
NOTICE: To avoid damaging the surface, do not wipe in a circular motion around the disc.
2. With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in a straight
line from the center to the outer edge of the disc.
For stubborn dirt, try using water or a diluted solution of water and mild soap. You can also
purchase commercial products that clean discs and provide some protection from dust,
fingerprints, and scratches. Cleaning products for CDs are also safe to use on DVDs.
Macrovision Product Notice
This product incorporates copyright protection technology that is protected by U.S. patents and other
intellectual property rights. Use of this copyright protection technology must be authorized by
Macrovision, and is intended for home and other limited viewing uses only unless otherwise authorized
by Macrovision. Reverse engineering or disassembly is prohibited.
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Appendix: Dell Latitude D620 User's Guide
FCC Notice (U.S. Only)
FCC Class B
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the manufacturer's instruction manual, may cause interference with radio and
television reception. This equipment has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC Rules.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause
undesired operation.
NOTICE: The FCC regulations provide that changes or modifications not expressly approved by
Dell Inc. could void your authority to operate this equipment.
These limits are designed to provide reasonable protection against harmful interference in a residential
installation. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference with radio or television reception, which can be
determined by turning the equipment off and on, you are encouraged to try to correct the interference
by one or more of the following measures:
● Reorient the receiving antenna.
● Relocate the system with respect to the receiver.
● Move the system away from the receiver.
● Plug the system into a different outlet so that the system and the receiver are on different
branch circuits.
If necessary, consult a representative of Dell Inc. or an experienced radio/television technician for
additional suggestions.
The following information is provided on the device or devices covered in this document in compliance
with the FCC regulations:
● Product name: Dell™ Latitude™ D620
● Model number: PP18L
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Appendix: Dell Latitude D620 User's Guide
Company name:
Dell Inc.
Worldwide Regulatory Compliance & Environmental Affairs
One Dell Way
Round Rock, TX 78682 USA
512-338-4400
NOTE: For further regulatory information, see your Product Information Guide.
Back to Contents Page
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Securing Your Computer: Dell Latitude D620 User's Guide
Back to Contents Page
Securing Your Computer
Dell™ Latitude™ D620 User's Guide
Security Cable Lock
Using Smart Cards
Passwords
Trusted Platform Module (TPM)
Security Management Software
Computer Tracking Software
If Your Computer Is Lost or Stolen
Security Cable Lock
NOTE: Your computer does not ship with a security cable lock.
A security cable lock is a commercially available antitheft device. To use the lock, attach it to the security
cable slot on your Dell™ computer. For more information, see the instructions included with the device.
NOTICE: Before you buy an antitheft device, ensure that it works with the security cable slot on
your computer.
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Using Smart Cards
NOTE: For information on how to secure your computer while traveling, see Traveling With Your
Computer.
NOTE: The smart card feature may not be available on your computer.
About Smart Cards
Smart cards are portable credit-card shaped devices with internal integrated circuits. The top surface of
the smart card usually contains an embedded processor under the gold contact pad. The combination of
the small size and integrated circuits make smart cards valuable tools for security, data storage, and
special programs. Using smart cards can improve system security by combining something a user has (the
smart card) with something only the user should know (a PIN) to provide more secure user-authentication
than passwords alone.
Installing a Smart Card
You can install a smart card in the computer while the computer is running. The computer automatically
detects the card.
To install a smart card:
1. Hold the card so that the gold contact pad is facing upward and pointing toward the smart card
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slot.
1 gold contact pad
2 smart card (top)
2. Slide the smart card into the smart card slot until the card is completely seated in its connector.
The smart card will protrude approximately 1/2 inch from the slot. The smart card slot is located
below the PC Card slot.
If you encounter too much resistance, do not force the card. Check the card orientation and try again.
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Passwords
About Passwords
NOTE: Passwords are disabled when you receive your computer.
A primary (or system) password, an administrator password, and a hard drive password all prevent
unauthorized access to your computer in different ways. The following table identifies types and features
of passwords available on your computer.
Type of Password Features
Primary ● Protects the computer from unauthorized access
Administrator
● Gives system administrators or service technicians access to computers for
repair or reconfiguration
● Allows you to restrict access to system setup in the same way a primary
password restricts access to the computer
● Can be used instead of the primary password
Hard drive ● Helps protect the data on your hard drive or external hard drive (if one is
being used) from unauthorized access
NOTE: Some hard drives do not support hard drive
passwords.
NOTICE: Passwords provide a high level of security for data in your computer or hard drive.
However, they are not foolproof. If you require more security, obtain and use additional forms of
protection, such as smart cards, data encryption programs, or PC Cards with encryption features.
When using passwords, observe the following guidelines:
● Choose passwords that you can remember, but not ones that are easy to guess. For example, do
not use the names of family members or pets for passwords.
● It is recommended that you do not write down passwords. If you do write it down, however, ensure
that the password is stored in a secure place.
● Do not share passwords with other people.
● Ensure that people are not watching you when you type your password(s).
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NOTICE: Passwords provide a high level of security for data in your computer or hard drive.
However, they are not foolproof. If you require more security, obtain and use additional forms of
protection, such as smart cards, data encryption programs, or PC Cards with encryption features.
If you forget any of your passwords, contact Dell (see Contacting Dell). For your protection, Dell technical
support staff will ask you for proof of your identity to ensure that only an authorized person can use the
computer.
Using a Primary (or System) Password
The primary password allows you to protect the computer from unauthorized access.
When you first start your computer, you must assign a primary password at the prompt.
If you do not enter a password within 2 minutes, the computer returns to its previous operating state.
NOTICE: If you disable the administrator password, the primary password is also disabled.
To add or change passwords, access User Accounts from the Control Panel.
If you have assigned an administrator password, you can use it instead of the primary password. The
computer does not specifically prompt you for the administrator password.
Using an Administrator Password
The administrator password is designed to give system administrators or service technicians access to
computers for repair or reconfiguration. The administrators or technicians can assign identical
administrator passwords to groups of computers, allowing you to assign a unique primary password.
To set or change administrator passwords, access User Accounts from the Control Panel.
When you set an administrator password, the Configure Setup option becomes available in system
setup. The Configure Setup option allows you to restrict access to system setup in the same way that a
primary password restricts access to the computer.
The administrator password can be used instead of the primary password. Whenever you are prompted to
enter the primary password, you can enter the administrator password.
NOTICE: If you disable the administrator password, the primary password is also disabled.
NOTE: The administrator password provides access to the computer, but it does not provide access
to the hard drive when a hard drive password is assigned.
If you forget the primary password and do not have an administrator password assigned, or if you have
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both a primary and an administrator password assigned but forget them both, contact your system
administrator or Dell (see Contacting Dell).
Using a Hard Drive Password
The hard drive password helps protect the data on your hard drive from unauthorized access. You can also
assign a password for an external hard drive (if one is being used) that can be the same as or different
from the password for the primary hard drive.
To assign or change a hard drive password, enter the system setup program (see System Setup Program).
After assigning a hard drive password, you must enter it each time you turn on the computer and each
time you restore the computer to normal operation from standby mode.
If the hard drive password is enabled, you must enter it each time you turn on the computer: A message
appears asking for the hard drive password.
To continue, enter your password (with no more than eight characters) and press <Enter>.
If you do not enter a password within 2 minutes, the computer returns to its previous operating state.
If you enter the wrong password, a message tells you that the password is invalid. Press <Enter> to try
again.
If you do not enter the correct password in three attempts, the computer tries to start from another
bootable device if the Boot First Device option in system setup is set to allow start-up from another
device. If the Boot First Device option is not set to allow the computer to start from another device, the
computer returns to the operating state it was in when you turned it on.
If the hard drive password, the external hard-drive password, and the primary password are the same,
the computer prompts you only for the primary password. If the hard drive password is different from the
primary password, the computer prompts you for both. Two different passwords provide greater security.
NOTE: The administrator password provides access to the computer, but it does not provide access
to the hard drive when a hard drive password is assigned.
Trusted Platform Module (TPM)
NOTE: The TPM feature supports encryption only if the operating system supports TPM. For more
information, see the TPM software documentation and the help files that came with the software.
TPM is a hardware-based security feature that can be used to create and manage computer-generated
encryption keys. When combined with security software, the TPM enhances existing network and computer
security by enabling features such as file protection capabilities and protected e-mail. The TPM feature is
enabled through a system setup option.
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NOTICE: To secure your TPM data and encryption keys, follow the backup procedures documented
in the Broadcom Secure Foundation Getting Started Guide. In the event of these backups being
incomplete, lost, or damaged, Dell will be unable to assist in the recovery of encrypted data.
Enabling the TPM Feature
1. Enable the TPM software:
a. Restart the computer and press <F2> during the Power On Self Test to enter the
system setup program.
b. Select Security→ TPM Security and press <Enter>.
c. Under TPM Security, select On.
d. Press <Esc> to exit the setup program.
e. If prompted, click Save/Exit.
2. Activate the TPM setup program:
a. Restart the computer and press <F2> during the Power On Self Test to enter the
system setup program.
b. Select Security→ TPM Activation and press <Enter>.
c. Under TPM Activation, select Activate and press <Enter>.
NOTE: You only need to activate the program once.
d. Once the process is complete, the computer either restarts automatically or prompts you to
restart your computer.
Security Management Software
The security management software is designed to utilize four different features to help you secure your
computer:
● Log-in management
● Pre-boot authentication (using a fingerprint reader, smart card, or password)
● Encryption
● Private information management
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Activating the Security Management Software
NOTE: You must first enable the TPM in order for the security management software to have full
functionality.
1. Enable the TPM feature (see Enabling the TPM Feature).
2. Load the security management software:
a. Turn on (or restart) your computer.
b. When the DELL™ logo appears, press <F2> immediately. If you wait too long and the
Windows logo appears, continue to wait until you see the Windows desktop. Then shut down
your computer and try again.
c. In the drop-down menu, select Wave EMBASSY Trust Suite and press <Enter> to create
the icons for the software components on the computer desktop.
d. Press <Esc> to exit the setup program.
e. If prompted, click Save/Exit.
Using the Security Management Software
For information about how to use the software and the different security features, see the Getting Started
Guide for the software:
Click Start→ All Programs→ Wave EMBASSY Trust Suite→ Getting Started Guide.
Computer Tracking Software
Computer tracking software may enable you to locate your computer if it is lost or stolen. The software is
optional and may be purchased when you order your Dell™ computer, or you can contact your Dell sales
representative for information about this security feature.
NOTE: Computer tracking software may not be available in certain countries.
NOTE: If you have computer tracking software and your computer is lost or stolen, you must
contact the company that provides the tracking service to report the missing computer.
If Your Computer Is Lost or Stolen
● Call a law enforcement agency to report the lost or stolen computer. Include the Service Tag in
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your description of the computer. Ask that a case number be assigned and write down the number,
along with the name, address, and phone number of the law enforcement agency. If possible,
obtain the name of the investigating officer.
NOTE: If you know where the computer was lost or stolen, call a law enforcement agency in that
area. If you do not know, call a law enforcement agency where you live.
● If the computer belongs to a company, notify the security office of the company.
● Contact Dell customer service to report the missing computer. Provide the computer Service Tag,
the case number, and the name, address, and phone number of the law enforcement agency to
which you reported the missing computer. If possible, give the name of the investigating officer.
The Dell customer service representative will log your report under the computer Service Tag and record
the computer as missing or stolen. If someone calls Dell for technical assistance and gives your Service
Tag, the computer is identified automatically as missing or stolen. The representative will attempt to get
the phone number and address of the caller. Dell will then contact the law enforcement agency to which
you reported of the missing computer.
Back to Contents Page
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Back to Contents Page
Glossary
Dell™ Latitude™ D620 User's Guide
Terms in this Glossary are provided for informational purposes only and may or may not describe
features included with your particular computer.
A
AC — alternating current — The form of electricity that powers your computer when you plug the AC
adapter power cable in to an electrical outlet.
ACPI — advanced configuration and power interface — A power management specification that
enables Microsoft® Windows® operating systems to put a computer in standby or hibernate mode to
conserve the amount of electrical power allocated to each device attached to the computer.
AGP — accelerated graphics port — A dedicated graphics port that allows system memory to be used
for video-related tasks. AGP delivers a smooth, true-color video image because of the faster interface
between the video circuitry and the computer memory.
AHCI — Advanced Host Controller Interface — An interface for a SATA hard drive Host Controller
which allows the storage driver to enable technologies such as Native Command Queuing (NCQ) and
hot plug.
ALS — ambient light sensor.
antivirus software — A program designed to identify, quarantine, and/or delete viruses from your
computer.
ASF — alert standards format — A standard to define a mechanism for reporting hardware and
software alerts to a management console. ASF is designed to be platform- and operating system-
independent.
B
battery life span — The length of time (years) during which a portable computer battery is able to be
depleted and recharged.
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battery operating time — The length of time (minutes or hours) that a portable computer battery
powers the computer.
BIOS — basic input/output system — A program (or utility) that serves as an interface between the
computer hardware and the operating system. Unless you understand what effect these settings have
on the computer, do not change them. Also referred to as system setup.
bit — The smallest unit of data interpreted by your computer.
Bluetooth® wireless technology — A wireless technology standard for short-range (9 m [29 feet])
networking devices that allows for enabled devices to automatically recognize each other.
boot sequence — Specifies the order of the devices from which the computer attempts to boot.
bootable CD — A CD that you can use to start your computer. In case your hard drive is damaged or
your computer has a virus, ensure that you always have a bootable CD or floppy disk available. Your
Drivers and Utilities or ResourceCD is a bootable CD.
bootable disk — A disk that you can use to start your computer. In case your hard drive is damaged
or your computer has a virus, ensure that you always have a bootable CD or floppy disk available.
bps — bits per second — The standard unit for measuring data transmission speed.
BTU — British thermal unit — A measurement of heat output.
bus — A communication pathway between the components in your computer.
bus speed — The speed, given in MHz, that indicates how fast a bus can transfer information.
byte — The basic data unit used by your computer. A byte is usually equal to 8 bits.
C
C — Celsius — A temperature measurement scale where 0° is the freezing point and 100° is the boiling
point of water.
cache — A special high-speed storage mechanism which can be either a reserved section of main
memory or an independent high-speed storage device. The cache enhances the efficiency of many
processor operations.
L1 cache — Primary cache stored inside the processor.
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L2 cache — Secondary cache which can either be external to the processor or incorporated into the
processor architecture.
carnet — An international customs document that facilitates temporary imports into foreign countries.
Also known as a merchandise passport.
CD-R — CD recordable — A recordable version of a CD. Data can be recorded only once onto a CD-R.
Once recorded, the data cannot be erased or written over.
CD-RW — CD rewritable — A rewritable version of a CD. Data can be written to a CD-RW disc, and
then erased and written over (rewritten).
CD-RW drive — A drive that can read CDs and write to CD-RW (rewritable CDs) and CD-R (recordable
CDs) discs. You can write to CD-RW discs multiple times, but you can write to CD-R discs only once.
CD-RW/DVD drive — A drive, sometimes referred to as a combo drive, that can read CDs and DVDs
and write to CD-RW (rewritable CDs) and CD-R (recordable CDs) discs. You can write to CD-RW discs
multiple times, but you can write to CD-R discs only once.
clock speed — The speed, given in MHz, that indicates how fast computer components that are
connected to the system bus operate.
COA — Certificate of Authenticity — The Windows alpha-numeric code located on a sticker on your
computer. Also referred to as the Product Key or
Product ID.
Control Panel — A Windows utility that allows you to modify operating system and hardware settings,
such as display settings.
controller — A chip that controls the transfer of data between the processor and memory or between
the processor and devices.
CRIMM — continuity rambus in-line memory module — A special module that has no memory chips
and is used to fill unused RIMM slots.
cursor — The marker on a display or screen that shows where the next keyboard, touch pad, or
mouse action will occur. It often is a blinking solid line, an underline character, or a small arrow.
D
DDR SDRAM — double-data-rate SDRAM — A type of SDRAM that doubles the data burst cycle,
improving system performance.
DDR2 SDRAM — double-data-rate 2 SDRAM — A type of DDR SDRAM that uses a 4-bit prefetch and
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other architectural changes to boost memory speed to over 400 MHz.
device — Hardware such as a disk drive, printer, or keyboard that is installed in or connected to your
computer.
device driver — See driver.
DIMM — dual in-line memory module — A circuit board with memory chips that connects to a memory
module on the system board.
DIN connector — A round, six-pin connector that conforms to DIN (Deutsche Industrie-Norm)
standards; it is typically used to connect PS/2 keyboard or mouse cable connectors.
disk striping — A technique for spreading data over multiple disk drives. Disk striping can speed up
operations that retrieve data from disk storage. Computers that use disk striping generally allow the
user to select the data unit size or stripe width.
DMA — direct memory access — A channel that allows certain types of data transfer between RAM and
a device to bypass the processor.
docking device — See APR.
DMTF — Distributed Management Task Force — A consortium of hardware and software companies
who develop management standards for distributed desktop, network, enterprise, and Internet
environments.
domain — A group of computers, programs, and devices on a network that are administered as a unit
with common rules and procedures for use by a specific group of users. A user logs on to the domain
to gain access to the resources.
DRAM — dynamic random-access memory — Memory that stores information in integrated circuits
containing capacitors.
driver — Software that allows the operating system to control a device such as a printer. Many
devices do not work properly if the correct driver is not installed in the computer.
DSL — Digital Subscriber Line — A technology that provides a constant, high-speed Internet
connection through an analog telephone line.
dual-core — An Intel® technology in which two physical computational units exist inside a single
processor package, thereby increasing computing efficiency and multi-tasking ability.
dual display mode — A display setting that allows you to use a second monitor as an extension of
your display. Also referred to as extended display mode.
DVD-R — DVD recordable — A recordable version of a DVD. Data can be recorded only once onto a
DVD-R. Once recorded, the data cannot be erased or written over.
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DVD+RW — DVD rewritable — A rewritable version of a DVD. Data can be written to a DVD+RW disc,
and then erased and written over (rewritten). (DVD+RW technology is different from DVD-RW
technology.)
DVD+RW drive — drive that can read DVDs and most CD media and write to DVD+RW (rewritable
DVDs) discs.
DVI — digital video interface — A standard for digital transmission between a computer and a digital
video display.
E
ECC — error checking and correction — A type of memory that includes special circuitry for testing the
accuracy of data as it passes in and out of memory.
ECP — extended capabilities port — A parallel connector design that provides improved bidirectional
data transmission. Similar to EPP, ECP uses direct memory access to transfer data and often improves
performance.
EIDE — enhanced integrated device electronics — An improved version of the IDE interface for hard
drives and CD drives.
EMI — electromagnetic interference — Electrical interference caused by electromagnetic radiation.
ENERGY STAR® — Environmental Protection Agency requirements that decrease the overall
consumption of electricity.
EPP — enhanced parallel port — A parallel connector design that provides bidirectional data
transmission.
ESD — electrostatic discharge — A rapid discharge of static electricity. ESD can damage integrated
circuits found in computer and communications equipment.
expansion card — A circuit board that installs in an expansion slot on the system board in some
computers, expanding the capabilities of the computer. Examples include video, modem, and sound
cards.
expansion slot — A connector on the system board (in some computers) where you insert an
expansion card, connecting it to the system bus.
ExpressCard — A removable I/O card adhering to the PCMCIA standard. Modems and network
adapters are common types of ExpressCards. ExpressCards support both the PCI Express and USB 2.0
standard.
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Express Service Code — A numeric code located on a sticker on your Dell™ computer. Use the
Express Service Code when contacting Dell for assistance. Express Service Code service may not be
available in some countries.
extended display mode — A display setting that allows you to use a second monitor as an extension
of your display. Also referred to as dual display mode.
extended PC Card — A PC Card that extends beyond the edge of the PC Card slot when installed.
F
Fahrenheit — A temperature measurement scale where 32° is the freezing point and 212° is the
boiling point of water.
FBD — fully-buffered DIMM — A DIMM with DDR2 DRAM chips and an Advanced Memory Buffer (AMB)
that speeds communication between the DDR2 SDRAM chips and the system.
FCC — Federal Communications Commission — A U.S. agency responsible for enforcing
communications-related regulations that state how much radiation computers and other electronic
equipment can emit.
fingerprint reader — A strip sensor that uses your unique fingerprint to authenticate your user
identity to help secure your computer.
folder — A term used to describe space on a disk or drive where files are organized and grouped. Files
in a folder can be viewed and ordered in various ways, such as alphabetically, by date, and by size.
format — The process that prepares a drive or disk for file storage. When a drive or disk is formatted,
the existing information on it is lost.
FSB — front side bus — The data path and physical interface between the processor and RAM.
FTP — file transfer protocol — A standard Internet protocol used to exchange files between computers
connected to the Internet.
G
G — gravity — A measurement of weight and force.
GB — gigabyte — A measurement of data storage that equals 1024 MB (1,073,741,824 bytes). When
used to refer to hard drive storage, the term is often rounded to 1,000,000,000 bytes.
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GHz — gigahertz — A measurement of frequency that equals one thousand million Hz, or one
thousand MHz. The speeds for computer processors, buses, and interfaces are often measured in GHz.
graphics mode — A video mode that can be defined as x horizontal pixels by y vertical pixels by z
colors. Graphics modes can display an unlimited variety of shapes and fonts.
GUI — graphical user interface — Software that interacts with the user by means of menus, windows,
and icons. Most programs that operate on the Windows operating systems are GUIs.
H
hard drive — A drive that reads and writes data on a hard disk. The terms hard drive and hard disk
are often used interchangeably.
heat sink — A metal plate on some processors that helps dissipate heat.
hibernate mode — A power management mode that saves everything in memory to a reserved space
on the hard drive and then turns off the computer. When you restart the computer, the memory
information that was saved to the hard drive is automatically restored.
HTTP — hypertext transfer protocol — A protocol for exchanging files between computers connected
to the Internet.
Hyper-Threading — Hyper-Threading is an Intel technology that can enhance overall computer
performance by allowing one physical processor to function as two logical processors, capable of
performing certain tasks simultaneously.
Hz — hertz — A unit of frequency measurement that equals 1 cycle per second. Computers and
electronic devices are often measured in kilohertz (kHz), megahertz (MHz), gigahertz (GHz), or
terahertz (THz).
I
IC — integrated circuit — A semiconductor wafer, or chip, on which thousands or millions of tiny
electronic components are fabricated for use in computer, audio, and video equipment.
IDE — integrated device electronics — An interface for mass storage devices in which the controller is
integrated into the hard drive or CD drive.
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IEEE 1394 — Institute of Electrical and Electronics Engineers, Inc. — A high-performance serial bus
used to connect IEEE 1394-compatible devices, such as digital cameras and DVD players, to the
computer.
infrared sensor — A port that allows you to transfer data between the computer and infrared-
compatible devices without using a cable connection.
integrated — Usually refers to components that are physically located on the computer's system
board. Also referred to as built-in.
I/O — input/output — An operation or device that enters and extracts data from your computer.
Keyboards and printers are I/O devices.
I/O address — An address in RAM that is associated with a specific device (such as a serial
connector, parallel connector, or expansion slot) and allows the processor to communicate with that
device.
IrDA — Infrared Data Association — The organization that creates international standards for infrared
communications.
IRQ — interrupt request — An electronic pathway assigned to a specific device so that the device can
communicate with the processor. Each device connection must be assigned an IRQ. Although two
devices can share the same IRQ assignment, you cannot operate both devices simultaneously.
ISP — Internet service provider — A company that allows you to access its host server to connect
directly to the Internet, send and receive e-mail, and access websites. The ISP typically provides you
with a software package, user name, and access phone numbers for a fee.
K
Kb — kilobit — A unit of data that equals 1024 bits. A measurement of the capacity of memory
integrated circuits.
KB — kilobyte — A unit of data that equals 1024 bytes but is often referred to as 1000 bytes.
key combination — A command requiring you to press multiple keys at the same time.
kHz — kilohertz — A measurement of frequency that equals 1000 Hz.
L
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LAN — local area network — A computer network covering a small area. A LAN usually is confined to a
building or a few nearby buildings. A LAN can be connected to another LAN over any distance through
telephone lines and radio waves to form a wide area network (WAN).
LCD — liquid crystal display — The technology used by portable computer and flat-panel displays.
LED — light-emitting diode — An electronic component that emits light to indicate the status of the
computer.
local bus — A data bus that provides a fast throughput for devices to the processor.
LPT — line print terminal — The designation for a parallel connection to a printer or other parallel
device.
M
Mb — megabit — A measurement of memory chip capacity that equals 1024 Kb.
Mbps — megabits per second — One million bits per second. This measurement is typically used for
transmission speeds for networks and modems.
MB — megabyte — A measurement of data storage that equals 1,048,576 bytes. 1 MB equals 1024
KB. When used to refer to hard drive storage, the term is often rounded to 1,000,000 bytes.
MB/sec — megabytes per second — One million bytes per second. This measurement is typically used
for data transfer ratings.
media bay — A bay that supports devices such as optical drives, a second battery, or a Dell
TravelLite™ module.
memory — A temporary data storage area inside your computer. Because the data in memory is not
permanent, it is recommended that you frequently save your files while you are working on them, and
always save your files before you shut down the computer. Your computer can contain several different
forms of memory, such as RAM, ROM, and video memory. Frequently, the word memory is used as a
synonym for RAM.
memory address — A specific location where data is temporarily stored in RAM.
memory mapping — The process by which the computer assigns memory addresses to physical
locations at start-up. Devices and software can then identify information that the processor can access.
memory module — A small circuit board containing memory chips, which connects to the system
board.
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MHz — megahertz — A measure of frequency that equals 1 million cycles per second. The speeds for
computer processors, buses, and interfaces are often measured in MHz.
modem — A device that allows your computer to communicate with other computers over analog
telephone lines. Three types of modems include: external, PC Card, and internal. You typically use
your modem to connect to the Internet and exchange e-mail.
module bay — See media bay.
ms — millisecond — A measure of time that equals one thousandth of a second. Access times of
storage devices are often measured in ms.
N
network adapter — A chip that provides network capabilities. A computer may include a network
adapter on its system board, or it may contain a PC Card with an adapter on it. A network adapter is
also referred to as a NIC (network interface controller).
NIC — See network adapter.
notification area — The section of the Windows taskbar that contains icons for providing quick access
to programs and computer functions, such as the clock, volume control, and print status. Also referred
to as system tray.
ns — nanosecond — A measure of time that equals one billionth of a second.
NVRAM — nonvolatile random access memory — A type of memory that stores data when the
computer is turned off or loses its external power source. NVRAM is used for maintaining computer
configuration information such as date, time, and other system setup options that you can set.
O
optical drive — A drive that uses optical technology to read or write data from CDs, DVDs, or DVD
+RWs. Example of optical drives include CD drives, DVD drives, CD-RW drives, and CD-RW/DVD
combo drives.
P
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parallel connector — An I/O port often used to connect a parallel printer to your computer. Also
referred to as an LPT port.
partition — A physical storage area on a hard drive that is assigned to one or more logical storage
areas known as logical drives. Each partition can contain multiple logical drives.
PC Card — A removable I/O card adhering to the PCMCIA standard. Modems and network adapters
are common types of PC Cards.
PCI — peripheral component interconnect — PCI is a local bus that supports 32-and 64-bit data paths,
providing a high-speed data path between the processor and devices such as video, drives, and
networks.
PCI Express — A modification to the PCI interface that boosts the data transfer rate between the
processor and the devices attached to it. PCI Express can transfer data at speeds from 250 MB/sec to
4 GB/sec. If the PCI Express chip set and the device are capable of different speeds, they will operate
at the slower speed.
PCMCIA — Personal Computer Memory Card International Association — The organization that
establishes standards for PC Cards.
PIO — programmed input/output — A method of transferring data between two devices through the
processor as part of the data path.
pixel — A single point on a display screen. Pixels are arranged in rows and columns to create an
image. A video resolution, such as 800 x 600, is expressed as the number of pixels across by the
number of pixels up and down.
Plug-and-Play — The ability of the computer to automatically configure devices. Plug and Play
provides automatic installation, configuration, and compatibility with existing hardware if the BIOS,
operating system, and all devices are Plug and Play compliant.
POST — power-on self-test — Diagnostics programs, loaded automatically by the BIOS, that perform
basic tests on the major computer components, such as memory, hard drives, and video. If no
problems are detected during POST, the computer continues the start-up.
processor — A computer chip that interprets and executes program instructions. Sometimes the
processor is referred to as the CPU (central processing unit).
PS/2 — personal system/2 — A type of connector for attaching a PS/2-compatible keyboard, mouse,
or keypad.
PXE — pre-boot execution environment — A WfM (Wired for Management) standard that allows
networked computers that do not have an operating system to be configured and started remotely.
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R
RAID — redundant array of independent disks — A method of providing data redundancy. Some
common implementations of RAID include RAID 0, RAID 1, RAID 5, RAID 10, and RAID 50.
RAM — random-access memory — The primary temporary storage area for program instructions and
data. Any information stored in RAM is lost when you shut down your computer.
readme file — A text file included with a software package or hardware product. Typically, readme
files provide installation information and describe new product enhancements or corrections that have
not yet been documented.
read-only — Data and/or files you can view but cannot edit or delete. A file can have read-only status
if:
❍ It resides on a physically write-protected floppy disk, CD, or DVD.
❍ It is located on a network in a directory and the system administrator has assigned
rights only to specific individuals.
refresh rate — The frequency, measured in Hz, at which your screen's horizontal lines are recharged
(sometimes also referred to as its vertical frequency). The higher the refresh rate, the less video flicker
can be seen by the human eye.
resolution — The sharpness and clarity of an image produced by a printer or displayed on a monitor.
The higher the resolution, the sharper the image.
RFI — radio frequency interference — Interference that is generated at typical radio frequencies, in
the range of 10 kHz to 100,000 MHz. Radio frequencies are at the lower end of the electromagnetic
frequency spectrum and are more likely to have interference than the higher frequency radiations,
such as infrared and light.
ROM — read-only memory — Memory that stores data and programs that cannot be deleted or written
to by the computer. ROM, unlike RAM, retains its contents after you shut down your computer. Some
programs essential to the operation of your computer reside in ROM.
RPM — revolutions per minute — The number of rotations that occur per minute. Hard drive speed is
often measured in rpm.
RTC — real time clock — Battery-powered clock on the system board that keeps the date and time
after you shut down the computer.
RTCRST — real-time clock reset — A jumper on the system board of some computers that can often
be used for troubleshooting problems.
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S
SAS — serial attached SCSI — A faster, serial version of the SCSI interface (as opposed to the original
SCSI parallel architecture).
SATA — serial ATA — A faster, serial version of the ATA (IDE) interface.
ScanDisk — A Microsoft utility that checks files, folders, and the hard disk's surface for errors.
ScanDisk often runs when you restart the computer after it has stopped responding.
SCSI — small computer system interface — A high-speed interface used to connect devices to a
computer, such as hard drives, CD drives, printers, and scanners. The SCSI can connect many devices
using a single controller. Each device is accessed by an individual identification number on the SCSI
controller bus.
SDRAM — synchronous dynamic random-access memory — A type of DRAM that is synchronized with
the optimal clock speed of the processor.
serial connector — An I/O port often used to connect devices such as a handheld digital device or
digital camera to your computer.
Service Tag — A bar code label on your computer that identifies your computer when you access Dell
Support at support.dell.com or when you call Dell for customer service or technical support.
setup program — A program that is used to install and configure hardware and software. The setup.
exe or install.exe program comes with most Windows software packages. Setup program differs from
system setup.
shortcut — An icon that provides quick access to frequently used programs, files, folders, and drives.
When you place a shortcut on your Windows desktop and double-click the icon, you can open its
corresponding folder or file without having to find it first. Shortcut icons do not change the location of
files. If you delete a shortcut, the original file is not affected. Also, you can rename a shortcut icon.
smart card — A card that is embedded with a processor and a memory chip. Smart cards can be used
to authenticate a user on computers equipped for smart cards.
S/PDIF — Sony/Philips Digital Interface — An audio transfer file format that allows the transfer of
audio from one file to another without converting it to and from an analog format, which could degrade
the quality of the file.
standby mode — A power management mode that shuts down all unnecessary computer operations
to save energy.
Strike Zone™ — Reinforced area of the platform base that protects the hard drive by acting as a
dampening device when a computer experiences resonating shock or is dropped (whether the
computer is on or off).
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surge protectors — Prevent voltage spikes, such as those that may occur during an electrical storm,
from entering the computer through the electrical outlet. Surge protectors do not protect against
lightning strikes or against brownouts, which occur when the voltage drops more than 20 percent
below the normal AC-line voltage level.
Network connections cannot be protected by surge protectors. Always disconnect the network cable
from the network connector during electrical storms.
SIM — Subscriber Identity Module. A SIM card contains a microchip that encrypts voice and data
transmissions. SIM cards can be used in phones or portable computers.
SVGA — super-video graphics array — A video standard for video cards and controllers. Typical SVGA
resolutions are 800 x 600 and 1024 x 768.
The number of colors and resolution that a program displays depends on the capabilities of the
monitor, the video controller and its drivers, and the amount of video memory installed in the
computer.
S-video TV-out — A connector used to attach a TV or digital audio device to the computer.
SXGA — super-extended graphics array — A video standard for video cards and controllers that
supports resolutions up to 1280 x 1024.
SXGA+ — super-extended graphics array plus — A video standard for video cards and controllers that
supports resolutions up to 1400 x 1050.
system board — The main circuit board in your computer. Also known as the motherboard.
system setup — A utility that serves as an interface between the computer hardware and the
operating system. System setup allows you to configure user-selectable options in the BIOS, such as
date and time or system password. Unless you understand what effect the settings have on the
computer, do not change the settings for this program.
T
TAPI — telephony application programming interface — Enables Windows programs to operate with a
wide variety of telephony devices, including voice, data, fax, and video.
text editor — A program used to create and edit files that contain only text; for example, Windows
Notepad uses a text editor. Text editors do not usually provide word wrap or formatting functionality
(the option to underline, change fonts, and so on).
TPM — trusted platform module — A hardware-based security feature that when combined with
security software enhances network and computer security by enabling features such as file and e-mail
protection.
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travel module — A plastic device designed to fit inside the module bay of a portable computer to
reduce the weight of the computer.
U
UMA — unified memory allocation — System memory dynamically allocated to video.
UPS — uninterruptible power supply — A backup power source used when the electrical power fails or
drops to an unacceptable voltage level. A UPS keeps a computer running for a limited amount of time
when there is no electrical power. UPS systems typically provide surge suppression and may also
provide voltage regulation. Small UPS systems provide battery power for a few minutes to enable you
to shut down your computer.
USB — universal serial bus — A hardware interface for a low-speed device such as a USB-compatible
keyboard, mouse, joystick, scanner, set of speakers, printer, broadband devices (DSL and cable
modems), imaging devices, or storage devices. Devices are plugged directly in to a 4-pin socket on
your computer or in to a multi-port hub that plugs in to your computer. USB devices can be connected
and disconnected while the computer is turned on, and they can also be daisy-chained together.
UTP — unshielded twisted pair — Describes a type of cable used in most telephone networks and some
computer networks. Pairs of unshielded wires are twisted to protect against electromagnetic
interference, rather than relying on a metal sheath around each pair of wires to protect against
interference.
UXGA — ultra extended graphics array — A video standard for video cards and controllers that
supports resolutions up to 1600 x 1200.
V
video controller — The circuitry on a video card or on the system board (in computers with an
integrated video controller) that provides the video capabilities—in combination with the monitor—for
your computer.
video memory — Memory that consists of memory chips dedicated to video functions. Video memory
is usually faster than system memory. The amount of video memory installed primarily influences the
number of colors that a program can display.
video mode — A mode that describes how text and graphics are displayed on a monitor. Graphics-
based software, such as Windows operating systems, displays in video modes that can be defined as x
horizontal pixels by y vertical pixels by z colors. Character-based software, such as text editors,
displays in video modes that can be defined as x columns by y rows of characters.
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video resolution — See resolution.
virus — A program that is designed to inconvenience you or to destroy data stored on your computer.
A virus program moves from one computer to another through an infected disk, software downloaded
from the Internet, or e-mail attachments. When an infected program starts, its embedded virus also
starts.
A common type of virus is a boot virus, which is stored in the boot sectors of a floppy disk. If the
floppy disk is left in the drive when the computer is shut down and then turned on, the computer is
infected when it reads the boot sectors of the floppy disk expecting to find the operating system. If the
computer is infected, the boot virus may replicate itself onto all the floppy disks that are read or
written in that computer until the virus is eradicated.
V — volt — The measurement of electric potential or electromotive force. One V appears across a
resistance of 1 ohm when a current of 1 ampere flows through that resistance.
W
W — watt — The measurement of electrical power. One W is 1 ampere of current flowing at 1 volt.
WHr — watt-hour — A unit of measure commonly used to indicate the approximate capacity of a
battery. For example, a 66-WHr battery can supply 66 W of power for 1 hour or 33 W for 2 hours.
wallpaper — The background pattern or picture on the Windows desktop. Change your wallpaper
through the Windows Control Panel. You can also scan in your favorite picture and make it wallpaper.
WLAN — wireless local area network. A series of interconnected computers that communicate with
each other over the air waves using access points or wireless routers to provide Internet access.
write-protected — Files or media that cannot be changed. Use write-protection when you want to
protect data from being changed or destroyed. To write-protect a 3.5-inch floppy disk, slide its write-
protect tab to the open position.
WWAN — wireless wide area network. A wireless high-speed data network using cellular technology
and covering a much larger geographic area than WLAN.
WXGA — wide-aspect extended graphics array — A video standard for video cards and controllers that
supports resolutions up to 1280 x 800."
X
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XGA — extended graphics array — A video standard for video cards and controllers that supports
resolutions up to 1024 x 768.
Z
ZIF — zero insertion force — A type of socket or connector that allows a computer chip to be installed
or removed with no stress applied to either the chip or its socket.
Zip — A popular data compression format. Files that have been compressed with the Zip format are
called Zip files and usually have a filename extension of .zip. A special kind of zipped file is a self-
extracting file, which has a filename extension of .exe. You can unzip a self-extracting file by double-
clicking it.
Zip drive — A high-capacity floppy drive developed by Iomega Corporation that uses 3.5-inch
removable disks called Zip disks. Zip disks are slightly larger than regular floppy disks, about twice as
thick, and hold up to 100 MB of data.
Back to Contents Page
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Troubleshooting: Dell Latitude D620 User's Guide
Back to Contents Page
Troubleshooting
Dell™ Latitude™ D620 User's Guide
Dell Technical Update Service Network Problems
Dell Diagnostics PC Card or ExpressCard Problems
Dell Support Utility Power Problems
Drive Problems Printer Problems
E-Mail, Modem, and Internet
Problems Scanner Problems
Error Messages Sound and Speaker Problems
Keyboard Problems Touch Pad or Mouse Problems
Lockups and Software Problems Video and Display Problems
Memory Problems
Dell Technical Update Service
The Dell Technical Update service provides proactive e-mail notification of software and hardware
updates for your computer. The service is free and can be customized for content, format, and how
frequently you receive notifications.
To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.
Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the safety
instructions in the Product Information Guide.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in Lockups and Software
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Problems and run the Dell Diagnostics before you contact Dell for technical assistance.
It is recommended that you print these procedures before you begin.
NOTICE: The Dell Diagnostics works only on Dell™ computers.
NOTE: The Drivers and Utilities CD is optional and may not ship with your computer.
Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD (also known
as the ResourceCD).
Starting the Dell Diagnostics From Your Hard Drive
The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.
NOTE: If your computer cannot display a screen image, contact Dell (See Contacting Dell).
1. Shut down the computer.
2. If the computer is connected to a docking device (docked), undock it. See the documentation
that came with your docking device for instructions.
3. Connect the computer to an electrical outlet.
4. Diagnostics can be invoked one of two ways:
● Turn on the computer. When the DELL™ logo appears, press <F12> immediately. Select
Diagnostics from the boot menu and press <Enter>.
NOTE: If you wait too long and the operating system logo appears, continue to wait until you
see the Microsoft® Windows® desktop. Then shut down your computer and try again.
● Press and hold the <Fn> key while powering the computer on.
NOTE: If you see a message stating that no diagnostics utility partition has been found, run the
Dell Diagnostics from the Drivers and Utilities CD.
The computer runs the Pre-boot System Assessment, a series of initial tests of your system
board, keyboard, hard drive, and display.
● During the assessment, answer any questions that appear.
● If a failure is detected, the computer stops and beeps. To stop the assessment and
restart the computer, press <Esc>; to continue to the next test, press <y>; to retest
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the component that failed, press <r>.
● If failures are detected during the Pre-boot System Assessment, write down the error
code(s) and contact Dell (see Contacting Dell).
If the Pre-boot System Assessment completes successfully, you receive the message Booting
Dell Diagnostic Utility Partition. Press any key to continue.
5. Press any key to start the Dell Diagnostics from the diagnostics utility partition on your
hard drive.
Starting the Dell Diagnostics From the Drivers and Utilities
CD
1. Insert the Drivers and Utilities CD.
2. Shut down and restart the computer.
When the DELL logo appears, press <F12> immediately.
If you wait too long and the Windows logo appears, continue to wait until you see the Windows
desktop. Then shut down your computer and try again.
NOTE: The next steps change the boot sequence for one time only. On the next start-up, the
computer boots according to the devices specified in system setup.
3. When the boot device list appears, highlight CD/DVD/CD-RW Drive and press <Enter>.
4. Select the Boot from CD-ROM option from the menu that appears and press <Enter>.
5. Type 1 to start the menu and press <Enter> to proceed.
6. Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed,
select the version appropriate for your computer.
7. When the Dell Diagnostics Main Menu appears, select the test you want to run.
Dell Diagnostics Main Menu
1. After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the
option you want.
Option Function
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Express Test Performs a quick test of devices. This test typically takes 10 to 20 minutes and
requires no interaction on your part. Run Express Test first to increase the
possibility of tracing the problem quickly.
Extended Test Performs a thorough check of devices. This test typically takes 1 hour or more and
requires you to answer questions periodically.
Custom Test Tests a specific device. You can customize the tests you want to run.
Symptom Tree Lists the most common symptoms encountered and allows you to select a test
based on the symptom of the problem you are having.
2. If a problem is encountered during a test, a message appears with an error code and a
description of the problem. Write down the error code and problem description and follow the
instructions on the screen.
If you cannot resolve the error condition, contact Dell (see Contacting Dell).
NOTE: The Service Tag for your computer is located at the top of each test screen. If you
contact Dell, technical support will ask for your Service Tag.
3. If you run a test from the Custom Test or Symptom Tree option, click the applicable tab
described in the following table for more information.
Tab Function
Results Displays the results of the test and any error conditions encountered.
Errors Displays error conditions encountered, error codes, and the problem description.
Help Describes the test and may indicate requirements for running the test.
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Configuration Displays your hardware configuration for the selected device.
The Dell Diagnostics obtains configuration information for all devices from system
setup, memory, and various internal tests, and it displays the information in the
device list in the left pane of the screen. The device list may not display the names of
all the components installed on your computer or all devices attached to your
computer.
Parameters Allows you to customize the test by changing the test settings.
4. When the tests are completed, if you are running the Dell Diagnostics from the Drivers and
Utilities CD, remove the CD.
5. When the tests are complete, close the test screen to return to the Main Menu screen. To exit
the Dell Diagnostics and restart the computer, close the Main Menu screen.
Dell Support Utility
The Dell Support Utility is installed on your computer and available from the Dell Support icon on the
taskbar or from the Start button. Use this support utility for self-support information, software
updates, and health scans of your computing environment.
Accessing the Dell Support Utility
Access the Dell Support Utility from the Dell Support icon ( ) on the taskbar or from the Start
menu.
If the icon does not appear in your taskbar:
1. Click the Start button and point to Programs.
2. Click Dell Support and point to Dell Support Settings.
3. Ensure that the Show icon on the taskbar option is checked.
NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com
and download the software.
Clicking the Dell Support Icon
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Click or right-click the icon to perform the following tasks:
● Check your computing environment
● View the Dell Support Utility settings
● Access the help file for the Dell Support Utility
● View frequently asked questions
● Learn more about the Dell Support Utility
● Turn the Dell Support Utility off
Double-Clicking the Dell Support Icon
Double-click the icon to manually check your computing environment, view frequently asked
questions, access the help file for the Dell Support Utility, and view Dell Support settings.
For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell
Support screen.
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety
instructions in the Product Information Guide.
Fill out the Diagnostics Checklist (see Diagnostics Checklist) as you complete these checks.
Ensure that Microsoft® Windows® recognizes the drive — Click the Start button and click My
Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus
software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing
the drive.
Test the drive —
● Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is
defective.
● Insert a bootable floppy disk and restart the computer.
Clean the drive or disk — See Cleaning Your Computer.
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Ensure that the CD is snapped onto the spindle
Check the cable connections
Check for hardware incompatibilities — See Resolving Software and Hardware Incompatibilities.
Run the Dell Diagnostics — See Dell Diagnostics.
CD and DVD drive problems
NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not
indicate a defect in the drive or the CD or DVD.
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work
in all DVD drives.
Problems writing to a CD/DVD-RW drive
Close other programs — The CD/DVD-RW drive must receive a steady stream of data when writing.
If the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-
RW.
Turn off Standby mode in Windows before writing to a CD/DVD-RW disc — See Standby Mode
or search for the keyword standby in the Windows Help and Support Center for information on power
management modes.
Change the write speed to a slower rate — See the help files for your CD or DVD creation software.
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive
tray
1. Ensure that the computer is shut down.
2. Straighten a paper clip and insert one end into the eject hole at the front of the drive; push
firmly until the tray is partially ejected.
3. Gently pull out the tray until it stops.
If you hear an unfamiliar scraping or grinding sound
● Ensure that the sound is not caused by the program that is running.
● Ensure that the disk or disc is inserted properly.
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Hard drive problems
Allow the computer to cool before turning it on — A hot hard drive may prevent the operating
system from starting. Try allowing the computer to return to room temperature before turning it on.
Run Check Disk —
1. Click the Start button and click My Computer.
2. Right-click Local Disk C:.
3. Click Properties.
4. Click the Tools tab.
5. Under Error-checking, click Check Now.
6. Click Scan for and attempt recovery of bad sectors.
7. Click Start.
E-Mail, Modem, and Internet Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety
instructions in the Product Information Guide.
NOTE: Connect the modem to an analog telephone jack only. The modem does not operate
while it is connected to a digital telephone network.
Check the Microsoft Outlook® Express Security Settings — If you cannot open your e-mail
attachments:
1. In Outlook Express, click Tools, click Options, and then click Security.
2. Click Do not allow attachments to remove the checkmark.
Check the telephone line connection
Check the telephone jack
Connect the modem directly to the telephone wall jack
Use a different telephone line —
● Verify that the telephone line is connected to the jack on the modem. (The jack has either a
green label or a connector-shaped icon next to it.)
● Ensure that you insert the telephone line connector into the modem until it clicks.
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● Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial
tone.
● If you have other telephone devices sharing the line, such as an answering machine, fax
machine, surge protector, or line splitter, then bypass them and connect the modem directly to
the telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a
shorter one.
Run the Modem Helper diagnostics — Click the Start button, point to All Programs and then click
Modem Helper. Follow the instructions on the screen to identify and resolve modem problems.
(Modem Helper is not available on all computers.)
Verify that the modem is communicating with Windows —
1. Click the Start button and click Control Panel.
2. Click Printers and Other Hardware.
3. Click Phone and Modem Options.
4. Click the Modems tab.
5. Click the COM port for your modem.
6. Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the
modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
Ensure that you are connected to the Internet — Ensure that you have subscribed to an Internet
provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark
next to it, click the checkmark to remove it and connect to the Internet. For help, contact your
Internet service provider.
Scan the computer for spyware — If you are experiencing slow computer performance, you
frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your
computer might be infected with spyware. Use an anti-virus program that includes anti-spyware
protection (your program may require an upgrade) to scan the computer and remove spyware. For
more information, go to support.dell.com and search for the keyword spyware.
Error Messages
Fill out the Diagnostics Checklist (see Diagnostics Checklist) as you complete these checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety
instructions in the Product Information Guide.
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If the message is not listed, see the documentation for the operating system or the program that was
running when the message appeared.
Auxiliary device failure — The touch pad, track stick, or external mouse may be faulty. For an
external mouse, check the cable connection. Enable the Pointing Device option in the system setup
program. If the problem persists, contact Dell (see Contacting Dell).
Bad command or file name — Ensure that you have spelled the command correctly, put spaces in
the proper place, and used the correct pathname.
Cache disabled due to failure — The primary cache internal to the microprocessor has failed.Contact
Dell (see Contacting Dell).
CD drive controller failure — The CD drive does not respond to commands from the computer (see
Dell Support Utility).
Data error — The hard drive cannot read the data (see Dell Support Utility).
Decreasing available memory — One or more memory modules may be faulty or improperly seated.
Reinstall the memory modules and, if necessary, replace them (see Memory).
Disk C: failed initialization — The hard drive failed initialization. Run the hard drive tests in the Dell
Diagnostics (see Dell Diagnostics).
Drive not ready — The operation requires a hard drive in the bay before it can continue. Install a
hard drive in the hard drive bay (see Hard Drive).
Error reading PCMCIA card — The computer cannot identify the PC Card. Reinsert the card or try
another PC Card (see Using Cards).
Extended memory size has changed — The amount of memory recorded in NVRAM does not match
the memory installed on your computer. If the error appears again, contact Dell (see Contacting Dell).
The file being copied is too large for the destination drive — The file that you are trying to copy
is too large to fit on the disk, or the disk is too full. Try copying the file to a different disk or use a
larger capacity disk.
A filename cannot contain any of the following characters: \ / : * ? " < > | — Do not use these
characters in filenames.
Gate A20 failure — A memory module may be loose. Reinstall the memory modules and, if
necessary, replace them. See Memory.
General failure — The operating system is unable to carry out the command. The message is usually
followed by specific information—for example, Printer out of paper. Take the appropriate action.
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Hard-disk drive configuration error — The computer cannot identify the drive type. Shut down the
computer, remove the hard drive (see Hard Drive), and boot the computer from a CD. Then shut down
the computer, reinstall the hard drive, and restart the computer. Run the Hard-Disk Drive tests in the
Dell Diagnostics (see Dell Diagnostics).
Hard-disk drive controller failure 0 — The hard drive does not respond to commands from the
computer. Shut down the computer, remove the hard drive (see Hard Drive), and boot the computer
from a CD. Then shut down the computer, reinstall the hard drive, and restart the computer. If the
problem persists, try another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see Dell
Diagnostics).
Hard-disk drive failure — The hard drive does not respond to commands from the computer. Shut
down the computer, remove the hard drive (see Hard Drive), and boot the computer from a CD. Then
shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try
another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see Dell Diagnostics).
Hard-disk drive read failure — The hard drive may be defective. Shut down the computer, remove
the hard drive (see Hard Drive), and boot the computer from a CD. Then shut down the computer,
reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the
Hard-Disk Drive tests in the Dell Diagnostics (see Dell Diagnostics).
Insert bootable media — The operating system is trying to boot to a nonbootable CD. Insert a
bootable CD.
Invalid configuration information-please run System Setup Program — The system
configuration information does not match the hardware configuration. The message is most likely to
occur after a memory module is installed. Correct the appropriate options in the system setup program
(see System Setup Program).
Keyboard clock line failure — For external keyboards, check the cable connection. Run the
Keyboard Controller test in the Dell Diagnostics (see Dell Diagnostics).
Keyboard controller failure — For external keyboards, check the cable connection. Restart the
computer, and avoid touching the keyboard or the mouse during the boot routine. Run the Keyboard
Controller test in the Dell Diagnostics (see Dell Diagnostics).
Keyboard data line failure — For external keyboards, check the cable connection. Run the Keyboard
Controller test in the Dell Diagnostics (see Dell Diagnostics).
Keyboard stuck key failure — For external keyboards or keypads, check the cable connection.
Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck
Key test in the Dell Diagnostics (see Dell Diagnostics).
Licensed content is not accessible in MediaDirect — Dell MediaDirect™ cannot verify the Digital
Rights Management (DRM) restrictions on the file, so the file cannot be played (see Dell MediaDirect™
problems).
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Memory address line failure at address, read value expecting value — A memory module may
be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see
Memory).
Memory allocation error — The software you are attempting to run is conflicting with the operating
system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it.
Try to run the program again. If the error message still appears, see the software documentation.
Memory data line failure at address, read value expecting value — A memory module may be
faulty or improperly seated. Reinstall the memory modules (see Memory) and, if necessary, replace
them.
Memory double word logic failure at address, read value expecting value — A memory module
may be faulty or improperly seated. Reinstall the memory modules (see Memory) and, if necessary,
replace them.
Memory odd/even logic failure at address, read value expecting value — A memory module
may be faulty or improperly seated. Reinstall the memory modules (see Memory) and, if necessary,
replace them.
Memory write/read failure at address, read value expecting value — A memory module may be
faulty or improperly seated. Reinstall the memory modules (see Memory) and, if necessary, replace
them.
No boot device available — The computer cannot find the hard drive. If the hard drive is your boot
device, ensure that the drive is installed, properly seated, and partitioned as a boot device.
No boot sector on hard drive — The operating system may be corrupted. Contact Dell (see
Contacting Dell).
No timer tick interrupt — A chip on the system board may be malfunctioning. Run the System Set
tests in the Dell Diagnostics (see Dell Diagnostics).
Not enough memory or resources. Exit some programs and try again — You have too many
programs open. Close all windows and open the program that you want to use.
Operating system not found — Reinstall the hard drive (see Hard Drive). If the problem persists,
contact Dell (see Contacting Dell).
Optional ROM bad checksum — The optional ROM apparently failed. Contact Dell (see Contacting
Dell).
A required .DLL file was not found — The program that you are trying to open is missing an
essential file. Remove and then reinstall the program.
1. Click the Start button and click Control Panel.
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2. Click Add or Remove Programs.
3. Select the program you want to remove.
4. Click Remove or Change/Remove and follow the prompts on the screen.
5. See the program documentation for installation instructions.
Sector not found — The operating system cannot locate a sector on the hard drive. You may have a
defective sector or corrupted FAT on the hard drive. Run the Windows error-checking utility to check
the file structure on the hard drive. See the Help and Support Center (see Windows Help and Support
Center) for instructions. If a large number of sectors are defective, back up the data (if possible), and
then reformat the hard drive.
Seek error — The operating system cannot find a specific track on the hard drive.
Shutdown failure — A chip on the system board may be malfunctioning. Run the System Set tests in
the Dell Diagnostics (see Dell Diagnostics).
Time-of-day clock lost power — System configuration settings are corrupted. Connect your
computer to an electrical outlet to charge the battery. If the problem persists, try to restore the data
by entering the system setup program. Then immediately exit the program. If the message reappears,
contact Dell (see Contacting Dell).
Time-of-day clock stopped — The reserve battery that supports the system configuration settings
may require recharging. Connect your computer to an electrical outlet to charge the battery. If the
problem persists, contact Dell (see Contacting Dell).
Time-of-day not set-please run the System Setup program — The time or date stored in the
system setup program does not match the system clock. Correct the settings for the Date and Time
options (see System Setup Program).
Timer chip counter 2 failed — A chip on the system board may be malfunctioning. Run the System
Set tests in the Dell Diagnostics (see Dell Diagnostics).
Unexpected interrupt in protected mode — The keyboard controller may be malfunctioning, or a
memory module may be loose. Run the System Memory tests and the Keyboard Controller test in the
Dell Diagnostics (see Dell Diagnostics).
x:\ is not accessible. The device is not ready — Insert a disk into the drive and try again.
Warning: Battery is critically low — The battery is running out of charge. Replace the battery, or
connect the computer to an electrical outlet. Otherwise, activate hibernate mode or shut down the
computer.
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Keyboard Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety
instructions in the Product Information Guide.
Fill out the Diagnostics Checklist (see Diagnostics Checklist) as you perform the various checks.
NOTE: Use the integrated keyboard when running Dell Diagnostics or the System Setup
program.
External Keyboard problems
Check the keyboard cable — Shut down the computer. Disconnect the keyboard cable and check it
for damage, and firmly reconnect the cable.
If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the
computer.
Check the external keyboard —
1. Shut down the computer, wait 1 minute, and turn it on again.
2. Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot
routine.
3. From the Windows desktop, click the Start button, point to Programs, point to Accessories,
and click Notepad.
4. Type some characters on the external keyboard and verify that they appear on the display.
If you cannot verify these steps, you may have a defective external keyboard.
To verify that the problem is with the external keyboard, check the integrated keyboard —
1. Shut down the computer.
2. Disconnect the external keyboard.
3. Turn on the computer.
4. From the Windows desktop, click the Start button, point to Programs, point to Accessories,
and click Notepad.
5. Type some characters on the internal keyboard and verify that they appear on the display.
If the characters appear now but did not with the external keyboard, you may have a defective
external keyboard. Contact Dell (see Contacting Dell).
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Run the keyboard diagnostics tests — Run the PC-AT Compatible Keyboards tests in the Dell
Diagnostics (see Dell Diagnostics). If the tests indicate a defective external keyboard, contact Dell (see
Contacting Dell).
Unexpected characters
Disable the numeric keypad — Press <Num Lk> to disable the numeric keypad if numbers are
displayed instead of letters. Verify that the numbers lock light is not lit.
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety
instructions in the Product Information Guide.
The computer does not start up
Ensure that the AC adapter is firmly connected to the computer and to the electrical outlet.
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system shutdown.
Turn the computer off — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
A program stops responding
A program crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy
disk or CD.
End the program —
1. Press <Ctrl><Shift><Del> simultaneously.
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2. Click Task Manager.
3. Click the program that is no longer responding.
4. Click End Task.
Check the software documentation —
If necessary, uninstall and then reinstall the program.
A program is designed for an earlier Microsoft® Windows®
operating system
Run the Program Compatibility Wizard — The Program Compatibility Wizard configures a program
so it runs in an environment similar to non-Windows XP operating system environments.
1. Click the Start button, point to All Programs→ Accessories, and then click Program
Compatibility Wizard.
2. In the welcome screen, click Next.
3. Follow the instructions on the screen.
A solid blue screen appears
Turn the computer off — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
Dell MediaDirect™ problems
Check the Dell MediaDirect help file for information — Click the ? icon at the bottom of the Dell
MediaDirect screen to access Help.
To play movies with Dell MediaDirect, you must have a DVD drive and the Dell DVD Player —
If you purchased a DVD drive with your computer, this software should already be installed.
Video Quality problems — Turn off the Use Hardware Acceleration option. This feature takes
advantage of the special processing in some graphics cards to reduce processor requirements when
playing DVDs and certain types of video files.
Cannot play some media files — Because Dell MediaDirect provides access to media files outside the
Windows XP operating system environment, access to licensed content is restricted. Licensed content
is digital content that has Digital Rights Management (DRM) applied to it. The Dell MediaDirect
environment cannot verify the DRM restrictions, so the licensed files cannot be played. Licensed music
and video files have a lock icon next to them. You can access licensed files in the Windows XP
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operating system environment.
Adjusting the color settings for movies that contain scenes that are too dark or too bright —
Click EagleVision to use a video enhancement technology that detects video content and dynamically
adjusts the brightness/contrast/saturation ratios.
NOTICE: You cannot reinstall the Dell MediaDirect feature if you reformat the hard drive.
Contact Dell for assistance (see Contacting Dell).
Other software problems
Check the software documentation or contact the software manufacturer for
troubleshooting information —
● Ensure that the program is compatible with the operating system installed on your computer.
● Ensure that your computer meets the minimum hardware requirements needed to run the
software. See the software documentation for information.
● Ensure that the program is installed and configured properly.
● Verify that the device drivers do not conflict with the program.
● If necessary, uninstall and then reinstall the program.
Back up your files immediately.
Use a virus-scanning program to check the hard drive, floppy disks, or CDs.
Save and close any open files or programs and shut down your computer through the Start
menu.
Scan the computer for spyware — If you are experiencing slow computer performance, you
frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your
computer might be infected with spyware. Use an anti-virus program that includes anti-spyware
protection (your program may require an upgrade) to scan the computer and remove spyware. For
more information, go to support.dell.com and search for the keyword spyware.
Run the Dell Diagnostics — See Dell Diagnostics. If all tests run successfully, the error condition is
related to a software problem.
Memory Problems
Fill out the Diagnostics Checklist (see Diagnostics Checklist) as you complete these checks.
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CAUTION: Before you begin any of the procedures in this section, follow the safety
instructions in the Product Information Guide.
If you receive an insufficient memory message —
● Save and close any open files and exit any open programs you are not using to see if that
resolves the problem.
● See the software documentation for minimum memory requirements. If necessary, install
additional memory (see Memory).
● Reseat the memory modules (see Memory) to ensure that your computer is successfully
communicating with the memory.
● Run the Dell Diagnostics (see Dell Diagnostics).
If you experience other memory problems —
● Reseat the memory modules (see Memory) to ensure that your computer is successfully
communicating with the memory.
● Ensure that you are following the memory installation guidelines (see Memory).
● Run the Dell Diagnostics (see Dell Diagnostics).
Network Problems
Fill out the Diagnostics Checklist as you complete these checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety
instructions in the Product Information Guide.
General
Check the network cable connector — Ensure that the network cable is firmly inserted into both
the network connector on the back of the computer and the network connector.
Check the network lights on the network connector — No light indicates that no network
communication exists. Replace the network cable.
Restart the computer and log on to the network again.
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Check your network settings — Contact your network administrator or the person who set up your
network to verify that your network settings are correct and that the network is functioning.
Mobile Broadband Network
NOTE: The Dell Mobile Broadband Card Utility user's guide is located under Help and Support.
You can also download the user's guide from support.dell.com.
NOTE: The icon appears in the notification area if the computer has a Dell Mobile
Broadband card installed. Double-click the icon to launch the utility.
Cannot connect — The Dell Mobile Broadband Card must be activated on the network in order to
connect. Position the mouse over the icon in the notification area to read the status of the
connection. If the status indicates the mobile broadband card is not activated, see Activate your Mobile
Broadband card for more information. If problems persist, contact your Mobile Broadband service
carrier for details on your plan.
Check your Mobile Broadband network service — Contact your Mobile Broadband service carrier
to verify coverage plan and supported services.
Check the status in the Dell Mobile Broadband Card Utility — Click the icon in the taskbar to
launch the utility. Check the status in the main window:
● No card detected – Restart the computer and launch the utility again.
● Wireless Disabled – Ensure that the Dell Wi-Fi Catcher™ switch is in the "on" position.
Additionally, right-click the icon and ensure that the switch is enabled.
● Searching – The Dell Mobile Broadband Card Utility has not yet located a Mobile Broadband
network. If the searching state persists, ensure that the signal strength is adequate.
● No service – The Dell Mobile Broadband Card Utility did not locate a Mobile Broadband
network. Ensure that the signal strength is adequate. Restart the Dell wireless utility or contact
your Mobile Broadband network provider.
● Check your WWAN service – Contact your Mobile Broadband network service provider to verify
coverage plan and supported services.
Activate your Mobile Broadband card — Before you connect to the Internet, you must activate the
Mobile Broadband service through your cellular service provider. For instructions and for additional
information about using the Dell Mobile Broadband Card Utility, see the user's guide available through
the Windows Help and Support Center. To access the Help and Support Center, see Windows Help and
Support Center. The user's guide is also available on the Dell Support website at support.dell.com and
on the CD included with your Mobile Broadband card if you purchased the card separately from your
computer.
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PC Card or ExpressCard Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety
instructions in the Product Information Guide.
Check the Card — Ensure that the card is properly inserted into the connector.
Ensure that the card is recognized by Windows — Double-click the Safely Remove Hardware
icon in the Windows taskbar. Ensure that the card is listed.
If you have problems with a Dell-provided Card — Contact Dell (see Contacting Dell).
If you have problems with a Card not provided by Dell — Contact the PC Card manufacturer.
Power Problems
Fill out the Diagnostics Checklist (see Diagnostics Checklist) as you complete these checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety
instructions in the Product Information Guide.
Check the power light — When the power light is lit or blinking, the computer has power. If the
power light is blinking, the computer is in standby mode—press the power button to exit standby
mode. If the light is off, press the power button to turn on the computer.
Charge the battery — The battery charge may be depleted.
1. Reinstall the battery.
2. Use the AC adapter to connect the computer to an electrical outlet.
3. Turn on the computer.
NOTE: Battery operating time (the time the battery can hold a charge) decreases over time.
Depending on how often the battery is used and the conditions under which it is used, you may
need to purchase a new battery during the life of your computer.
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Check the battery status light — If the battery status light flashes orange or is a steady orange the
battery charge is low or depleted. Connect the computer to an electrical outlet.
If the battery status light flashes green and orange, the battery is too hot to charge. Shut down the
computer, disconnect the computer from the electrical outlet, and then let the battery and computer
cool to room temperature.
If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell (see
Contacting Dell).
Check the battery temperature — If the battery temperature is below 0° C (32° F), the computer
will not start up.
Test the electrical outlet — Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
Check the AC adapter — Check the AC adapter cable connections. If the AC adapter has a light,
ensure that the light is on.
Connect the computer directly to an electrical outlet — Bypass power protection devices, power
strips, and the extension cable to verify that the computer turns on.
Eliminate possible interference — Turn off nearby fans, fluorescent lights, halogen lamps, or other
appliances.
Adjust the power properties — See Configuring Power Management Settings.
Reseat the memory modules — If the computer power light turns on but the display remains blank,
reinstall the memory modules (see Memory).
Ensuring Sufficient Power for Your Computer
Your computer is designed to use a 65-W or 90-W AC adapter. However, for optimum system
performance, you should always use a 90-W adapter.
Using less-powerful AC adapters, including the 65-W AC adapter, will cause you to receive a WARNING
message.
Docking Power Considerations
Due to the extra power consumption when a computer is docked to the Dell D/Dock, normal computer
operation is not possible on battery power alone. Ensure that the AC adapter is connected to your
computer when the computer is docked to the Dell D/Dock.
Docking While the Computer Is Running
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If a computer is connected to the Dell D/Dock or Dell D/Port while the computer is running, presence
of the docking device is ignored until the AC adapter is connected to the computer.
AC Power Loss While the Computer Is Docked
If a computer loses AC power while docked to the Dell D/Dock or Dell D/Port, the computer
immediately goes into low-performance mode.
Printer Problems
Fill out the Diagnostics Checklist (see Diagnostics Checklist)as you complete these checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety
instructions in the Product Information Guide.
NOTE: If you need technical assistance for your printer, contact the printer's manufacturer.
Ensure that the printer is turned on.
Check the printer cable connections —
● See the printer documentation for cable connection information.
● Ensure that the printer cables are securely connected to the printer and the computer.
Test the electrical outlet — Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
Verify that the printer is recognized by Windows —
1. Click the Start button, click Control Panel, and then click Printers and Other Hardware.
2. Click View installed printers or fax printers.
If the printer is listed, right-click the printer icon.
3. Click Properties and click the Ports tab. For a parallel printer (connected through a docking
station), ensure that the Print to the following port(s): setting is LPT1 (Printer Port). For
a USB printer, ensure that the Print to the following port(s): setting is USB.
Reinstall the printer driver — See the printer documentation for instructions
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Scanner Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety
instructions in the Product Information Guide.
NOTE: If you need technical assistance for your scanner, contact the scanner's manufacturer.
Check the scanner documentation — See the scanner documentation for setup and troubleshooting
information.
Unlock the scanner — Ensure that your scanner is unlocked if it has a locking tab or button.
Restart the computer and try the scanner again.
Check the cable connections —
● See the scanner documentation for cable connection information.
● Ensure that the scanner cables are securely connected to the scanner and the computer.
Verify that the scanner is recognized by Microsoft Windows —
1. Click the Start button, click Control Panel, and then click Printers and Other Hardware.
2. Click Scanners and Cameras.
If your scanner is listed, Windows recognizes the scanner.
Reinstall the scanner driver — See the scanner documentation for instructions.
Sound and Speaker Problems
Fill out the Diagnostics Checklist (see Diagnostics Checklist) as you complete these checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety
instructions in the Product Information Guide.
No sound from integrated speakers
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Adjust the Windows volume control — Double-click the speaker icon in the lower-right corner of
your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust the volume,
bass, or treble controls to eliminate distortion.
Adjust the volume using keyboard shortcuts — Press <Fn><End> to disable (mute) or reenable
the integrated speakers.
Reinstall the sound (audio) driver — See Reinstalling Drivers and Utilities.
No sound from external speakers
Ensure that the subwoofer and the speakers are turned on — See the setup diagram supplied
with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to
eliminate distortion.
Adjust the Windows volume control — Click or double-click the speaker icon in the lower-right
corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
Disconnect headphones from the headphone connector — Sound from the speakers is
automatically disabled when headphones are connected to the computer's front-panel headphone
connector.
Test the electrical outlet — Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
Eliminate possible interference — Turn off nearby fans, fluorescent lights, or halogen lamps to
check for interference.
Reinstall the audio driver — See Reinstalling Drivers and Utilities.
Run the Dell Diagnostics — See Dell Diagnostics.
NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you
have been listening to MP3 songs, ensure that you did not turn the player volume down or off.
No sound from headphones
Check the headphone cable connection — Ensure that the headphone cable is securely inserted
into the headphone connector.
Adjust the Windows volume control — Click or double-click the speaker icon in the lower-right
corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
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Touch Pad or Mouse Problems
Check the touch pad settings —
1. Click the Start button, click Control Panel, and then click Printers and Other Hardware.
2. Click Mouse.
3. Try adjusting the settings.
Check the mouse cable — Shut down the computer. Disconnect the mouse cable, check it for
damage, and firmly reconnect the cable.
If you are using a mouse extension cable, disconnect it and connect the mouse directly to the
computer.
To verify that the problem is with the mouse, check the touch pad —
1. Shut down the computer.
2. Disconnect the mouse.
3. Turn on the computer.
4. At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open
it.
If the touch pad operates correctly, the mouse may be defective.
Check the system setup program settings — Verify that the system setup program (see System
Setup Program) lists the correct device for the pointing device option. (The computer automatically
recognizes a USB mouse without making any setting adjustments.)
Test the mouse controller — To test the mouse controller (which affects pointer movement) and the
operation of the touch pad or mouse buttons, run the Mouse test in the Pointing Devices test group
in the Dell Diagnostics (see Dell Diagnostics).
Reinstall the touch pad driver — See Reinstalling Drivers and Utilities.
Video and Display Problems
Fill out the Diagnostics Checklist (see Dell Diagnostics) as you complete these checks.
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CAUTION: Before you begin any of the procedures in this section, follow the safety
instructions in the Product Information Guide.
If the display is blank
NOTE: If you are using a program that requires a higher resolution than your computer
supports, it is recommended that you attach an external monitor to your computer.
Check the battery — If you are using a battery to power your computer, the battery charge may be
depleted. Connect the computer to an electrical outlet using the AC adapter, and turn on the computer.
Test the electrical outlet — Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
Check the AC adapter — Check the AC adapter cable connections. If the AC adapter has a light,
ensure that the light is on.
Connect the computer directly to an electrical outlet — Bypass power protection devices, power
strips, and the extension cable to verify that the computer turns on.
Adjust the power properties — Search for the keyword standby in the Windows Help and Support
Center (see Windows Help and Support Center).
Switch the video image — If your computer is attached to an external monitor, press <Fn><F8> to
switch the video image to the display.
If the display is difficult to read
Adjust the brightness — Press <Fn> and the up- or down-arrow key
Move the external subwoofer away from the computer or monitor — If your external speaker
system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the
computer or external monitor.
Eliminate possible interference — Turn off nearby fans, fluorescent lights, halogen lamps, or other
appliances.
Rotate the computer to face a different direction — Eliminate sunlight glare, which can cause
poor picture quality.
Adjust the Windows display settings —
1. Click the Start button and then click Control Panel.
2. Click Appearance and Themes.
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Troubleshooting: Dell Latitude D620 User's Guide
3. Click the area you want to change or click the Display icon.
4. Try different settings for Color quality and Screen resolution.
Run the Video diagnostics tests — If no error message appears and you still have a display
problem, but the display is not completely blank, run the Video device group in the Dell Diagnostics.
Then contact Dell (see Contacting Dell).
See "Error Messages" — If an error message appears, see Error Messages.
If only part of the display is readable
Connect an external monitor —
1. Shut down your computer and connect an external monitor to the computer.
2. Turn on the computer and the monitor and adjust the monitor brightness and contrast controls.
If the external monitor works, the computer display or video controller may be defective. Contact Dell
(see Contacting Dell).
Back to Contents Page
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