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FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Brewster-UG-A01\Source\title.fm
DELL CONFIDENTIAL – PRELIMINARY 1/25/07 – FOR PROOF ONLY
Template Last Updated - 7/01/2005
Dell™ Latitude™ D820
User’s Guide
FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Brewster-UG-A01\Source\title.fm
DELL CONFIDENTIAL – PRELIMINARY 1/25/07 – FOR PROOF ONLY
Click the links to the left for information on the features and operation of your computer. For information on
other documentation included with your computer, see "Finding Information" on page 9.
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see "Glossary" on page 153.
If you purchased a Dell™ n Series computer, any references in this document to Microsoft
®
Windows
®
operating systems are not applicable.
____________________
Information in this document is subject to change without notice.
© 2006 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp,
ExpressCharge, and Dell OpenManage are trademarks of Dell Inc.; Intel and Pentium are registered trademarks of Intel Corporation; Microsoft,
Outlook, and Windows are registered trademarks of Microsoft Corporation; EMC is a registered trademark of EMC Corporation; ENERGY
STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc. has determined that
this product meets the ENERGY STAR guidelines for energy efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Model PP04X
February 2006 Rev. A01
Contents 1
FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Brewster-UG-A01\Source\bookTOC.fm
DELL CONFIDENTIAL – PRELIMINARY 1/25/07 – FOR PROOF ONLY
Contents
1 Finding Information
2 About Your Computer
Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Left Side View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Right Side View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
3 Using a Battery
Battery Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Checking the Battery Charge . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Dell™ QuickSet Battery Meter . . . . . . . . . . . . . . . . . . . . . . . 28
Microsoft® Windows® Power Meter . . . . . . . . . . . . . . . . . . . 28
Charge Gauge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Low-Battery Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Conserving Battery Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Power Management Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Standby Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Hibernate Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Configuring Power Management Settings . . . . . . . . . . . . . . . . . . . 31
Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Storing a Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
2Contents
FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Brewster-UG-A01\Source\bookTOC.fm
DELL CONFIDENTIAL – PRELIMINARY 1/25/07 – FOR PROOF ONLY
4 Using the Keyboard
Numeric Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Key Combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
System Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Display Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Microsoft® Windows® Logo Key Functions . . . . . . . . . . . . . . . . 34
Touch Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Customizing the Touch Pad and Track Stick . . . . . . . . . . . . . . . . 36
Changing the Track Stick Cap . . . . . . . . . . . . . . . . . . . . . . . . . . 36
5 Using Multimedia
Playing CDs or DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Volume Control Window . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Volume Control Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Adjusting the Picture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
6 Using the Display
Adjusting Brightness. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Switching the Video Image . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Setting Display Resolution and Refresh Rate . . . . . . . . . . . . . . . . . . 41
Dual Independent Display Mode . . . . . . . . . . . . . . . . . . . . . . . . 42
Swapping Primary and Secondary Displays . . . . . . . . . . . . . . . . . . 42
Using the Ambient Light Sensor . . . . . . . . . . . . . . . . . . . . . . . . . 43
7 Using Networks
Physically Connecting to a Network or Broadband Modem . . . . . . . . . . 45
Network Setup Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Contents 3
FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Brewster-UG-A01\Source\bookTOC.fm
DELL CONFIDENTIAL – PRELIMINARY 1/25/07 – FOR PROOF ONLY
Wireless Local Area Network (WLAN) . . . . . . . . . . . . . . . . . . . . . 46
What You Need to Establish a WLAN Connection . . . . . . . . . . . . . 46
Checking Your Wireless Network Card. . . . . . . . . . . . . . . . . . . 46
Setting Up a New WLAN . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Connecting to a Wireless Local Area Network. . . . . . . . . . . . . . . 48
Monitoring the Status of Wireless Network Connections Through Dell™ QuickSet
49
Mobile Broadband or Wireless Wide Area Network (WWAN). . . . . . . . . 50
What You Need to Establish a Mobile Broadband Network Connection . 50
Checking Your Mobile Broadband Network Card . . . . . . . . . . . . . 50
Connecting to a Mobile Broadband Network . . . . . . . . . . . . . . . 50
Enabling/Disabling the Dell Mobile Broadband Network Card. . . . . . . 51
Managing Your Network Settings Through the Dell QuickSet Location Profiler 51
Dell™ Wi-Fi Catcher™ Network Locator . . . . . . . . . . . . . . . . . . . . 51
Internet Connection Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . 52
8 Using Cards
Card Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Card Blanks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Extended Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Installing a PC Card or ExpressCard. . . . . . . . . . . . . . . . . . . . . . . 53
PC Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
ExpressCard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Removing a Card or Blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
9 Securing Your Computer
Security Cable Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Smart Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
About Smart Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Installing a Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Using a Primary/System Password . . . . . . . . . . . . . . . . . . . . . 59
Using an Administrator Password . . . . . . . . . . . . . . . . . . . . . 60
4Contents
FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Brewster-UG-A01\Source\bookTOC.fm
DELL CONFIDENTIAL – PRELIMINARY 1/25/07 – FOR PROOF ONLY
Using a Hard Drive Password . . . . . . . . . . . . . . . . . . . . . . . 60
Trusted Platform Module (TPM) . . . . . . . . . . . . . . . . . . . . . . . . . 61
Enabling the TPM Feature . . . . . . . . . . . . . . . . . . . . . . . . . 61
Security Management Software. . . . . . . . . . . . . . . . . . . . . . . . . 61
Activating the Security Management Software . . . . . . . . . . . . . . 62
Using the Security Management Software. . . . . . . . . . . . . . . . . 62
Computer Tracking Software . . . . . . . . . . . . . . . . . . . . . . . . . . 62
If Your Computer Is Lost or Stolen . . . . . . . . . . . . . . . . . . . . . . . . 62
10 Troubleshooting
Dell Technical Update Service . . . . . . . . . . . . . . . . . . . . . . . . . 65
Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
When to Use the Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . 65
Starting the Dell Diagnostics From Your Hard Drive . . . . . . . . . . . . 65
Starting the Dell Diagnostics From the Drivers and Utilities CD . . . . . . 66
Dell Diagnostics Main Menu . . . . . . . . . . . . . . . . . . . . . . . . 66
Dell Support Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Accessing the Dell Support Utility . . . . . . . . . . . . . . . . . . . . . 68
Clicking the Dell Support Icon . . . . . . . . . . . . . . . . . . . . . . . 68
Double-Clicking the Dell Support Icon . . . . . . . . . . . . . . . . . . . 68
Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
CD and DVD drive problems . . . . . . . . . . . . . . . . . . . . . . . . 69
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray . . . . . 69
If you hear an unfamiliar scraping or grinding sound . . . . . . . . . . . 70
Hard drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
E-Mail, Modem, and Internet Problems . . . . . . . . . . . . . . . . . . . . . 70
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
IEEE 1394 Device Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
External Keyboard problems . . . . . . . . . . . . . . . . . . . . . . . . 75
Unexpected characters. . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Lockups and Software Problems . . . . . . . . . . . . . . . . . . . . . . . . 75
Contents 5
FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Brewster-UG-A01\Source\bookTOC.fm
DELL CONFIDENTIAL – PRELIMINARY 1/25/07 – FOR PROOF ONLY
The computer does not start up . . . . . . . . . . . . . . . . . . . . . . 76
The computer stops responding . . . . . . . . . . . . . . . . . . . . . . 76
A program stops responding or crashes repeatedly . . . . . . . . . . . . 76
A program is designed for an earlier Microsoft® Windows® operating system 76
A solid blue screen appears . . . . . . . . . . . . . . . . . . . . . . . . 76
Other software problems . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Mobile Broadband Network . . . . . . . . . . . . . . . . . . . . . . . . 78
PC Card or ExpressCard Problems. . . . . . . . . . . . . . . . . . . . . . . . 79
Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Ensuring Sufficient Power for Your Computer . . . . . . . . . . . . . . . 80
Docking Power Considerations. . . . . . . . . . . . . . . . . . . . . . . 80
Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 81
No sound from integrated speakers . . . . . . . . . . . . . . . . . . . . 81
No sound from external speakers . . . . . . . . . . . . . . . . . . . . . 82
No sound from headphones . . . . . . . . . . . . . . . . . . . . . . . . 82
Touch Pad or Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . 82
Video and Display Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . 83
If the display is blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
If the display is difficult to read . . . . . . . . . . . . . . . . . . . . . . . 83
If only part of the display is readable . . . . . . . . . . . . . . . . . . . . 84
11 System Setup Program
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Viewing the System Setup Screens . . . . . . . . . . . . . . . . . . . . . . . 85
System Setup Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Commonly Used Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Changing the Boot Sequence. . . . . . . . . . . . . . . . . . . . . . . . 86
Changing COM Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
6Contents
FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Brewster-UG-A01\Source\bookTOC.fm
DELL CONFIDENTIAL – PRELIMINARY 1/25/07 – FOR PROOF ONLY
Enabling the Infrared Sensor . . . . . . . . . . . . . . . . . . . . . . . . 87
12 Traveling With Your Computer
Identifying Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Packing the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Travel Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Traveling by Air . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
13 Reinstalling Software
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
What Is a Driver? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Identifying Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Reinstalling Drivers and Utilities . . . . . . . . . . . . . . . . . . . . . . 91
Resolving Software and Hardware Incompatibilities . . . . . . . . . . . . . 93
Restoring Your Operating System . . . . . . . . . . . . . . . . . . . . . . . . 93
Using Microsoft Windows XP System Restore . . . . . . . . . . . . . . . 93
Using the Operating System CD. . . . . . . . . . . . . . . . . . . . . . . 95
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
14 Adding and Replacing Parts
Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Recommended Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Turning Off Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . 97
Before Working Inside Your Computer . . . . . . . . . . . . . . . . . . . 97
Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Returning a Hard Drive to Dell . . . . . . . . . . . . . . . . . . . . . . 100
Media Bay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Removing the Device Security Screw . . . . . . . . . . . . . . . . . . 100
Removing and Installing Media Bay Devices. . . . . . . . . . . . . . . 101
Hinge Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Contents 7
FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Brewster-UG-A01\Source\bookTOC.fm
DELL CONFIDENTIAL – PRELIMINARY 1/25/07 – FOR PROOF ONLY
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Subscriber Identity Module (SIM) Card . . . . . . . . . . . . . . . . . . . . 109
Wireless Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Wireless Local Area Network (WLAN) Cards . . . . . . . . . . . . . . 110
Mobile Broadband Cards . . . . . . . . . . . . . . . . . . . . . . . . . 111
Internal Card With Bluetooth® Wireless Technology. . . . . . . . . . . . . 113
Coin-Cell Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
15 Dell™ QuickSet
16 Specifications
17 Getting Help
Obtaining Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Online Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
AutoTech Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Automated Order-Status Service . . . . . . . . . . . . . . . . . . . . . 128
Support Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Problems With Your Order . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Returning Items for Warranty Repair or Credit . . . . . . . . . . . . . . . . 129
Before You Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
18
19 Appendix
Cleaning Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
8Contents
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Computer, Keyboard, and Display . . . . . . . . . . . . . . . . . . . . 149
Touch Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Floppy Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
CDs and DVDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Macrovision Product Notice. . . . . . . . . . . . . . . . . . . . . . . . . . 150
FCC Notice (U.S. Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
FCC Class B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Finding Information 9
FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Brewster-UG-A01\Source\findinfo.fm
DELL CONFIDENTIAL – PRELIMINARY 1/25/07 – FOR PROOF ONLY
Finding Information
NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may
not be available in certain countries.
NOTE: Additional information may ship with your computer.
What Are You Looking For? Find It Here
• A diagnostic program for my computer
• Drivers for my computer
• My device documentation
• Notebook System Software (NSS)
Drivers and Utilities CD (also known as ResourceCD)
NOTE: The Drivers and Utilities CD may be optional and may
not ship with your computer.
Documentation and drivers are already installed on your
computer. You can use the CD to reinstall drivers (see
"Reinstalling Drivers and Utilities" on page 91) or to run
the Dell Diagnostics (see "Dell Diagnostics" on page 65).
Readme files may be
included on your CD to
provide last-minute
updates about technical
changes to your computer
or advanced technical-
reference material for
technicians or experienced
users.
NOTE: Drivers and documentation updates can be found at
support.dell.com.
• How to set up my computer
• Basic troubleshooting information
• How to run the Dell Diagnostics
• How to set up a printer
• Additional information about setting up my computer
• How to troubleshoot and solve problems
• How to remove and install parts
•Specifications
• How to contact Dell
Quick Reference Guide
NOTE: This document may be optional and may not ship with
your computer.
NOTE: This document is available as a PDF at
support.dell.com.
10 Finding Information
FILE LOCATION: C:\Documents and Settings\reggie_davis\Desktop\Projects-07\BEN\Brewster-UG-A01\Source\findinfo.fm
DELL CONFIDENTIAL – PRELIMINARY 1/25/07 – FOR PROOF ONLY
• Warranty information
• Terms and Conditions (U.S. only)
• Safety instructions
• Regulatory information
• Ergonomics information
• End User License Agreement
Dell™ Product Information Guide
• Service Tag and Express Service Code
• Microsoft Windows License Label
Service Tag and Microsoft
®
Windows
®
License
These labels are located on
the bottom of
your computer.
• Use the Service Tag to identify your computer when you
use
support.dell.com
or contact support. It is
recommended that you keep a copy of the Service Tag in a
secure location in case your computer is lost or stolen.
• Enter the Express
Service Code to direct
your call when
contacting technical
support.
What Are You Looking For? Find It Here
Finding Information 11
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• Solutions — Troubleshooting hints and tips, articles
from technicians, and online courses, frequently asked
questions
• Community — Online discussion with other Dell
customers
• Upgrades — Upgrade information for components, such
as memory, the hard drive, and the operating system
• Customer Care — Contact information, service call and
order status, warranty, and repair information
• Service and support — Service call status and support
history, service contract, online discussions with
technical support
• Reference — Computer documentation, details on my
computer configuration, product specifications, and
white papers
• Downloads — Certified drivers, patches, and software
updates
• Notebook System Software (NSS)— If you reinstall the
operating system for your computer, you should also
reinstall the NSS utility. NSS provides critical updates
for your operating system and support for Dell™
3.5-inch USB floppy drives, Intel
®
Pentium
®
M
processors, optical drives, and USB devices. NSS is
necessary for correct operation of your Dell computer.
The software automatically detects your computer and
operating system and installs the updates appropriate
for your configuration.
Dell Support Website — support.dell.com
NOTE: Select your region to view the appropriate support
site.
NOTE: Corporate, government, and education customers
can also use the customized Dell Premier Support website at
premier.support.dell.com.
To download Notebook System Software:
1
Go to
support.dell.com
→
Downloads
.
2
Enter your Service Tag or product model.
3
In the
Download Category
drop-down menu, click
All
.
4
Select the operating system and operating system
language for your computer, and click
Submit.
5
Under
Select a Device
, scroll to
System and
Configuration Utilities
, and click
Dell Notebook System
Software
.
• Service call status and support history
• Top technical issues for my computer
• Frequently asked questions
•File downloads
• Details on my computer configuration
• Service contract for my computer
Dell Premier Support Website — premier.support.dell.com
The Dell Premier Support website is customized for
corporate, government, and education customers. This
website may not be available in all regions.
• How to use Windows XP
• How to work with programs and files
• How to personalize my desktop
Windows Help and Support Center
1
Click
Start
→
Help and Support
.
2
Type a word or phrase that describes your problem and
click the arrow icon.
3
Click the topic that describes your problem.
4
Follow the instructions on the screen.
What Are You Looking For? Find It Here
12 Finding Information
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• Information on network activity, the Power Management
Wizard, hotkeys, and other items controlled by Dell
QuickSet
Dell QuickSet Help
To view
Dell QuickSet Help
,
right-click the icon
in the Microsoft® Windows® taskbar.
For more information on Dell QuickSet, see "Dell™
QuickSet" on page 117.
• How to reinstall my operating system
Operating System CD
NOTE: The Operating System CD may be optional and may
not ship with your computer.
The operating system is already installed on your computer.
To reinstall your operating system, use the optional
Operating System CD (see "Restoring Your Operating
System" on page 93.)
After you reinstall your
operating system, use the
Drivers and Utilities CD
(ResourceCD) to reinstall
drivers for the devices that
came with your computer.
NOTE: The color of your CD
varies based on the
operating system you
ordered.
What Are You Looking For? Find It Here
About Your Computer 13
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About Your Computer
Front View
1
display latch
8
touch pad/track stick buttons
2
display
9
track stick
3
power button
10
keyboard status lights
4
device status lights
11
volume control buttons
5
speakers
(2) 12
mute button
6
keyboard
13
ambient light sensor
7
touch pad
1
5
2
10
7
11 4
12
3
6
8
13
9
14 About Your Computer
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DISPLAY LATCH —Keeps the display closed.
DISPLAY —For more information about your display, see "Using the Display" on page 41.
POWER BUTTON —Press the power button to turn on the computer or exit a
power management mode (see "Power
Management Modes" on page 29).
NOTICE: To avoid losing data, turn off your computer by performing a Microsoft® Windows® operating system
shutdown rather than by pressing the power button.
If the computer stops responding, press and hold the power button until the computer turns off completely (which
may take several seconds).
DEVICE STATUS LIGHTS
About Your Computer 15
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If the computer is connected to an electrical outlet, the light operates as follows:
– Solid green: The battery is charging.
– Flashing green: The battery is almost fully charged.
– Off: The battery is adequately charged (or external power is not available to charge the battery).
If the computer is running on a battery, the light operates as follows:
– Off: The battery is adequately charged (or the computer is turned off).
– Flashing orange: The battery charge is low.
– Solid orange: The battery charge is critically low.
SPEAKER —To adjust the volume of the integrated speaker, press the volume control buttons or mute button.
KEYBOARD —The keyboard includes a numeric keypad as well as the Windows logo key. For information on
supported keyboard shortcuts, see "Numeric Keypad" on page 33.
TOUCH PAD —Provides the functionality of a mouse. See "Touch Pad" on page 35 for more information.
TOUCH PAD/TRACK STICK BUTTONS —Provide the functionality of a mouse. See "Touch Pad" on page 35 for more
information.
NOTE: If you ordered the optional fingerprint reader with your computer, the reader is located between the touch
pad buttons.
AMBIENT LIGHT SENSOR (ALS) — Helps to control display brightness. For more information, see "Using the
Ambient Light Sensor" on page 43.
Turns on when you turn on the computer and blinks when the computer is
in a power management mode.
Turns on when the computer reads or writes data.
NOTICE: To avoid loss of data, never turn off the computer while the
light is flashing.
Turns on steadily or blinks to indicate battery charge status.
Turns on when wireless devices are enabled. To enable or disable WiFi, use
the wireless switch on the left side of the computer.
Turns on when Bluetooth
®
wireless technology is enabled. To enable or
disable Bluetooth wireless technology, use the wireless switch on the left
side of the computer.
NOTE: Bluetooth wireless technology is an optional feature on your
computer, so the icon turns on only if you ordered Bluetooth wireless
technology with your computer. For more information, see the
documentation that came with your Bluetooth wireless technology.
16 About Your Computer
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KEYBOARD STATUS LIGHTS
The green lights located above the keyboard indicate the following:
VOLUME CONTROL BUTTONS —Press these buttons to adjust the volume.
MUTE BUTTON —Press this button to turn off the volume.
Turns on when the numeric keypad is enabled.
Turns on when the uppercase letter function is enabled.
Turns on when the scroll lock function is enabled.
9
A
About Your Computer 17
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Left Side View
SECURITY CABLE SLOT —Lets you attach a commercially available antitheft device to the computer. For more
information, see "Security Cable Lock" on page 57.
NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable slot.
AIR VENTS —The computer uses an internal fan to create airflow through the vents, which prevents the computer
from overheating.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell™
computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow
can damage the computer or cause a fire.
NOTE: The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a
problem with the fan or the computer.
IEEE 1394 CONNECTOR —Connects devices supporting IEEE 1394 high-speed transfer rates, such as some digital
video cameras.
1
security cable slot
6
infrared sensor
2
air vents
7
wireless switch
3
1394 connector
8
Wi-Fi Catcher
™
light
4
audio connectors
9
PC Card slot
5
ExpressCard slot
10
smart card slot
1 2 63 4 75 8 9 10
18 About Your Computer
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AUDIO CONNECTORS
EXPRESSCARD SLOT —Supports 34- and 54-mm PCI ExpressCards or USB-based ExpressCards (see "Using Cards"
on page 53).
INFRARED SENSOR —Lets you transfer files from your computer to another infrared-compatible device without
using cable connections.
When you receive your computer, the sensor is disabled. You can use the system setup program to enable the sensor.
For information on transferring data, see Windows Help, the Help and Support Center, or the documentation that
came with your infrared-compatible device.
WIRELESS SWITCH —Turns on/off wireless devices such as Wi-Fi and internal cards with Bluetooth technology and
scans for Wi-Fi networks. For more information about scanning for wireless networks, see "Dell™ Wi-Fi Catcher™
Network Locator" on page 51.
NOTE: The wireless switch does not detect Mobile Broadband networks or networks that use internal cards with
Bluetooth technology.
Attach headphones to the connector.
Attach a microphone to the connector.
About Your Computer 19
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WIRELESS SWITCH POSITIONS
WI-FI CATCHER™ LIGHT —The light operates as follows:
– Flashing green: Searching for networks
– Solid green: Strong network found
– Solid yellow:
Weak network found
– Flashing yellow: Error
– Off: No signal found
PC CARD SLOT —Supports one PC Card, such as a modem or network adapter. The computer ships with a blank
installed in the slot. For more information, see "Using Cards" on page 53.
SMART CARD SLOT —Supports one smart card (see "Smart Cards" on page 57).
1"off" position 2"on" position 3"momentary" position
4
Wi-Fi Catcher
™
light
"off" Disables wireless devices
"on" Enables wireless devices
"momentary" Scans for Wi-Fi networks. See "Dell™ Wi-Fi Catcher™
Network Locator" on page 51 for more information.
1234
20 About Your Computer
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Right Side View
MEDIA BAY —Supports a floppy drive, optical drives, or a second battery or second hard drive (see "Using
Multimedia" on page 39).
USB CONNECTORS
1
media bay
2
USB connectors
(2)
Connect USB devices, such as a mouse, keyboard, or printer.
12
About Your Computer 21
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Back View
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your
computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow
can damage the computer or cause a fire.
NETWORK CONNECTOR (RJ-45)
NOTICE: The network connector is slightly larger than the modem connector. To avoid damaging the computer,
do not plug a telephone line into the network connector.
USB CONNECTOR
1
network connector (RJ-45)
5
serial connector
2
USB connector
6
video connector
3
powered USB connector
7
AC adapter connector
4
modem connector (RJ-11)
8
air vents
Connects the computer to a network. The two lights next to
the connector indicate status and activity for wired network
connections.
For information on using the network adapter, see the device
user’s guide supplied with your computer (see "Physically
Connecting to a Network or Broadband Modem" on
page 45).
Connect USB devices, such as a mouse, keyboard, or printer.
You can also connect the optional floppy drive directly to a
USB connector using the optional floppy drive cable.
1 2 63 4 75 8
22 About Your Computer
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DELL CONFIDENTIAL – PRELIMINARY 1/25/07 – FOR PROOF ONLY
POWERED USB 2.0 CONNECTOR
MODEM CONNECTOR (RJ-11)
SERIAL CONNECTOR
VIDEO CONNECTOR
AC ADAPTER CONNECTOR —Connects an AC adapter to the computer.
Connects USB 2.0 compliant devices, such as a mouse,
keyboard, or printer. Can also be used for peripherals that
require more than 5 V of power.
If you ordered the optional internal modem, connect the
telephone line to the modem connector.
For information on using the modem, see the online modem
documentation supplied with your computer (see "Finding
Information" on page 9).
Connects serial devices, such as a mouse or handheld device.
Connects video devices, such as a monitor.
About Your Computer 23
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The AC adapter converts AC power to the DC power required by the computer. You can connect the AC adapter
with your computer turned either on or off.
CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power
strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip
or electrical outlet may cause fire or equipment damage.
NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself,
and pull firmly but gently to avoid damaging the cable. When you wrap the AC adapter cable, ensure that you follow
the angle of the connector on the AC adapter to avoid damaging the cable.
AIR VENTS —The computer uses an internal fan to create airflow through the vents, which prevents the computer
from overheating.
NOTE: The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a
problem with the fan or the computer.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store
your computer in a low-airflow environment, such as a closed briefcase, while it is running.
Restricting the airflow can damage the computer or cause a fire.
24 About Your Computer
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Bottom View
BATTERY-BAY LATCH RELEASE —Releases the battery. See "Replacing the Battery" on page 31 for instructions.
BATTERY —When a battery is installed, you can use the computer without connecting the computer to an
electrical outlet (see "Using a Battery" on page 27).
MEMORY MODULE COVER —Covers the compartment that contains the second memory module (see "Memory" on
page 105)
.
DOCKING-DEVICE CONNECTOR —Lets you attach your computer to the Media Base or other docking device. See
the Dell documentation that came with your docking device for more information.
FAN AIR VENTS —The computer uses an internal fan to create airflow through the fan air vents, which prevents the
computer from overheating.
NOTE: The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a
problem with the fan or the computer.
1
battery-bay latch release
4
docking-device connector
2
battery
5
fan air vents
3
memory module cover
6
hard drive
5
4
1
3
2
6
About Your Computer 25
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CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your
computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow
can damage the computer or cause a fire.
HARD DRIVE —Stores software and data.
26 About Your Computer
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Using a Battery 27
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Using a Battery
Battery Performance
NOTE: For information about the Dell warranty for your computer, see the Product Information Guide or separate
paper warranty document that shipped with your computer.
For optimal computer performance and to help preserve BIOS settings, operate your Dell™ portable
computer with the main battery installed at all times. One battery is supplied as standard equipment in
the battery bay.
NOTE: Because the battery may not be fully charged, use the AC adapter to connect your new computer to an
electrical outlet the first time you use the computer. For best results, operate the computer with the AC adapter
until the battery is fully charged. To view battery charge status, access the Control Panel→ Power Options, and
then click the Power Meter tab.
NOTE: Battery operating time (the time the battery can hold a charge) decreases over time. Depending on how
often the battery is used and the conditions under which it is used, you may need to purchase a new battery during
the life of your computer.
Battery operating time varies depending on operating conditions. You can install an optional second
battery in the media bay to significantly increase operating time.
Operating time is significantly reduced when you perform operations including, but not limited to, the
following:
•Using optical drives
• Using wireless communications devices, PC Cards, ExpressCards, media memory cards, or USB
devices
• Using high-brightness display settings, 3D screen savers, or other power-intensive programs such as 3D
games
• Running the computer in maximum performance mode (see "Configuring Power Management
Settings" on page 31).
NOTE: It is recommended that you connect your computer to an electrical outlet when writing to a CD or DVD.
You can check the battery charge before you insert the battery into the computer (see "Checking the
Battery Charge" on page 28). You can also set power management options to alert you when the battery
charge is low (see "Configuring Power Management Settings" on page 31).
CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only
with a compatible battery purchased from Dell. The lithium ion battery is designed to work with your Dell
computer. Do not use a battery from other computers with your computer.
CAUTION: Do not dispose of batteries with household waste. When your battery no longer holds a charge, call
your local waste disposal or environmental agency for advice on disposing of a lithium-ion battery. See "Battery
Disposal" in the
Product Information Guide
.
28 Using a Battery
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CAUTION: Misuse of the battery may increase the risk of fire or chemical burn. Do not puncture, incinerate,
disassemble, or expose the battery to temperatures above 65°C (149°F). Keep the battery away from children.
Handle damaged or leaking batteries with extreme care. Damaged batteries may leak and cause personal injury
or equipment damage.
Checking the Battery Charge
The Dell QuickSet Battery Meter, the Microsoft Windows Power Meter window and icon, the
battery charge gauge and health gauge, and the low-battery warning provide information on the battery
charge.
Dell™ QuickSet Battery Meter
If Dell QuickSet is installed, press <Fn><F3> to display the QuickSet Battery Meter. The Battery
Meter displays status, battery health, charge level, and charge completion time for the battery in your
computer.
For more information about QuickSet, right-click the icon in the taskbar, and click Help.
Microsoft® Windows® Power Meter
The Windows Power Meter indicates the remaining battery charge. To check the Power Meter, double-
click the icon on the taskbar.
If the computer is connected to an electrical outlet, a icon appears.
Charge Gauge
By either pressing once or pressing and holding the status button on the charge gauge on the battery, you
can check:
• Battery charge (check by pressing and
releasing
the status button)
• Battery health (check by pressing and
holding
the status button)
The battery operating time is largely determined by the number of times it is charged. After hundreds of
charge and discharge cycles, batteries lose some charge capacity—or battery health. That is, a battery can
show a status of "charged" but maintain a reduced charge capacity (health).
Check the Battery Charge
To check the battery charge, press and release the status button on the battery charge gauge to illuminate
the charge-level lights. Each light represents approximately 20 percent of the total battery charge. For
example, if the battery has 80 percent of its charge remaining, four of the lights are on. If no lights
appear, the battery has no charge.
Using a Battery 29
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Check the Battery Health
NOTE: You can check battery health in one of two ways: by using the charge gauge on the battery as described
below and by using the Battery Meter in Dell QuickSet. For information about QuickSet, right-click the icon in
the taskbar, and click Help.
To check the battery health using the charge gauge, press and hold the status button on the battery
charge gauge for at least 3 seconds. If no lights appear, the battery is in good condition, and more than 80
percent of its original charge capacity remains. Each light represents incremental degradation. If five
lights appear, less than 60 percent of the charge capacity remains, and you should consider replacing the
battery. See "Specifications" on page 119 for more information about the battery operating time.
Low-Battery Warning
NOTICE: To avoid losing or corrupting data, save your work immediately after a low-battery warning. Then
connect the computer to an electrical outlet. If the battery runs completely out of power, hibernate mode begins
automatically.
By default, a pop-up window warns you when the battery charge is approximately 90 percent depleted.
You can change the settings for the battery alarms in QuickSet or the Power Options Properties window.
See "Configuring Power Management Settings" on page 31 for information about accessing QuickSet or
the Power Options Properties window.
Conserving Battery Power
Perform the following actions to conserve battery power:
• Connect the computer to an electrical outlet when possible because battery life is largely determined
by the number of times the battery is used and recharged.
• Place the computer in standby mode or hibernate mode when you leave the computer unattended for
long periods of time (see "Power Management Modes" on page 29).
• Use the Power Management Wizard
to select options to optimize your computer’s power usage. These
options can also be set to change when you press the power button, close the display, or press
<Fn><Esc>.
NOTE: See "Power Management Modes" on page 29 for more information on conserving battery power.
Power Management Modes
Standby Mode
Standby mode conserves power by turning off the display and the hard drive after a predetermined
period of inactivity (a time-out). When the computer exits standby mode, it returns to the same
operating state it was in before entering standby mode.
NOTICE: If your computer loses AC and battery power while in standby mode, it may lose data.
To enter standby mode:
30 Using a Battery
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•Click
Start
→
Shut Down
→
Stand by
.
or
• Depending on how you set the power management options in the
Power Options Properties
window
or the QuickSet Power Management Wizard, use one of the following methods:
– Press the power button.
– Close the display.
– Press <Fn><Esc>.
To exit standby mode, press the power button or open the display depending on how you set the power
management options. You cannot make the computer exit standby mode by pressing a key or touching
the touch pad or track stick.
Hibernate Mode
Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then
completely turning off the computer. When the computer exits hibernate mode, it returns to the same
operating state it was in before entering hibernate mode.
NOTICE: You cannot remove devices or undock your computer while your computer is in hibernate mode.
Your computer enters hibernate mode if the battery charge level becomes critically low.
To manually enter hibernate mode:
•
C
lick
Start
→
Turn off computer
, press and hold <Shift>, and then click
Hibernate
.
or
• Depending on how you set the power management options in the
Power Options Properties
window
or the QuickSet Power Management Wizard, use one of the following methods to enter hibernate
mode:
– Press the power button.
– Close the display.
– Press <Fn><Esc>.
NOTE: Some PC Cards or ExpressCards may not operate correctly after the computer exits hibernate mode.
Remove and reinsert the card (see "Installing a PC Card or ExpressCard" on page 53), or simply restart (reboot) your
computer.
To exit hibernate mode, press the power button. The computer may take a short time to exit hibernate
mode. You cannot make the computer exit hibernate mode by pressing a key or touching the touch pad
or track stick. For more information on hibernate mode, see the documentation that came with your
operating system.
Using a Battery 31
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Configuring Power Management Settings
You can use the QuickSet Power Management Wizard or Windows Power Options Properties to
configure the power management settings on your computer.
• To access the QuickSet Power Management Wizard, double-click the icon in the taskbar. For more
information about QuickSet, click the
Help
button in the Power Management Wizard.
•To access the
Power Options Properties
window, click the
Start
button
→
Control Panel
→
Performance and Maintenance
→
Power Options
. For information on any field in the Power Options
Properties window, click the question mark icon on the title bar and then click on the area where you
need information.
Charging the Battery
NOTE: With Dell™ ExpressCharge™, when the computer is turned off, the AC adapter charges a completely
discharged battery to 80 percent in about 1 hour and to 100 percent in approximately 2 hours. Charge time is longer
with the computer turned on. You can leave the battery in the computer for as long as you like. The battery’s internal
circuitry prevents the battery from overcharging.
When you connect the computer to an electrical outlet or install a battery while the computer is
connected to an electrical outlet, the computer checks the battery charge and temperature. If necessary,
the AC adapter then charges the battery and maintains the battery charge.
If the battery is hot from being used in your computer or being in a hot environment, the battery may
not charge when you connect the computer to an electrical outlet.
The battery is too hot to start charging if the light flashes alternately green and orange. Disconnect
the computer from the electrical outlet and allow the computer and the battery to cool to room
temperature. Then connect the computer to an electrical outlet to continue charging the battery.
For more information about resolving problems with a battery, see "Power Problems" on page 79.
Replacing the Battery
CAUTION: Before performing these procedures, turn off the computer, disconnect the AC adapter from the
electrical outlet and the computer, disconnect the modem from the wall connector and computer, and remove any
other external cables from the computer.
NOTICE: You must remove all external cables from the computer to avoid possible connector damage.
CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only
with a compatible battery purchased from Dell. The battery is designed to work with your Dell™ computer. Do not
use a battery from other computers with your computer.
For information about replacing the second battery, which is located in the media bay, see "Using
Multimedia" on page 39.
To remove the battery:
32 Using a Battery
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1
If the computer is connected to a docking device (docked), undock it. See the documentation that
came with your docking device for instructions.
2
Ensure that the computer is turned off.
3
Slide the battery-bay latch release on the bottom of the computer until the release clicks.
4
Using the tab on the battery, lift the battery out of the computer.
To replace the battery, place the battery in the bay and press down until the battery-bay latch release
clicks.
Storing a Battery
Remove the battery when you store your computer for an extended period of time. A battery discharges
during prolonged storage. After a long storage period, recharge the battery fully before you use it (see
"Charging the Battery" on page 31).
1battery tab 2battery 3battery-bay latch release
23
1
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Using the Keyboard
Numeric Keypad
The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the keypad
has multiple functions. The keypad numbers and symbols are marked in blue on the right of the keypad
keys. To type a number or symbol, hold down <Fn> and press the desired key.
• To enable the keypad, press <Num Lk>. The light indicates that the keypad is active.
• To disable the keypad, press <Num Lk> again.
Key Combinations
System Functions
Battery
<Ctrl><Shift><Esc> Opens the Tas k Man age r window
<Fn><F3> Displays the Dell™ QuickSet Battery Meter
9
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Display Functions
Power Management
Microsoft® Windows® Logo Key Functions
<Fn><F7> Scales between widescreen and standard aspect ratio
video resolutions.
<Fn><F8> Switches the video image to the next display option. The
options include the integrated display, an external
monitor, and both displays simultaneously.
<Fn> and left-arrow
key
Activates the ambient light sensor, which controls
brightness of the display based on light level in the
current environment.
<Fn> and up-arrow key Increases brightness on the integrated display only (not
on an external monitor).
<Fn> and down-arrow
key
Decreases brightness on the integrated display only (not
on an external monitor).
<Fn><Esc> Activates a power management mode. You can
reprogram this keyboard shortcut to activate a different
power management mode using the Advanced tab in the
Power Options Properties window (see "Configuring
Power Management Settings" on page 31).
<Fn><F1> Puts the computer into hibernate mode. Dell QuickSet is
required (see "Dell™ QuickSet" on page 117).
Windows logo key and
<m>
Minimizes all open windows
Windows logo key and
<Shift><m>
Restores all minimized windows. This key
combination functions as a toggle to restore
minimized windows following the use of the
Windows logo key and <m> key combination.
Windows logo key and <e> Runs Windows Explorer
Windows logo key and <r> Opens the Run dialog box
Windows logo key and <f> Opens the Search Results dialog box
Windows logo key and
<Ctrl><f>
Opens the Search Results-Computer dialog box (if
the computer is connected to a network)
Windows logo key and
<Pause>
Opens the System Properties dialog box
Using the Keyboard 35
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To adjust keyboard operation, such as the character repeat rate, open the Control Panel, click Printers
and Other Hardware, and click Keyboard. For information about the Control Panel, see the Windows
Help and Support Center (see "Windows Help and Support Center" on page 11).
Touch Pad
The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the
display. Use the touch pad and touch pad buttons as you would use a mouse.
NOTE: If you ordered the optional fingerprint reader with your computer, the reader is located between the touch
pad buttons.
• To move the cursor, lightly slide your finger over the touch pad.
• To select an object, lightly tap once on the surface of the touch pad or use your thumb to press the left
touch-pad button.
• To select and move (or drag) an object, position the cursor on the object and tap twice on the touch
pad. On the second tap, leave your finger on the touch pad and move the selected object by sliding
your finger over the surface.
1touch pad 2touch pad buttons
1
2
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• To double-click an object, position the cursor on the object and tap twice on the touch pad or use your
thumb to press the left touch-pad button twice.
You can also use the track stick to move the cursor. Press the track stick left, right, up, or down to change
the direction of the cursor on the display. Use the track stick and track stick buttons as you would use a
mouse.
Customizing the Touch Pad and Track Stick
You can use the Mouse Properties window to disable the touch pad and track stick or adjust their
settings.
1
Open the Control Panel, and then click
Mouse
. For information about the Control Panel, see
"Windows Help and Support Center" on page 11.
2
In the
Mouse Properties
window:
•Click the
Device Select
tab to disable the touch pad and track stick.
•Click the
Touch Pad
tab to adjust touch pad and track stick settings.
3
Click
OK
to save the settings and close the window.
Changing the Track Stick Cap
You can replace your track stick cap if it wears down from prolonged use or if you prefer a different color.
You can purchase additional caps by visiting the Dell website at www.dell.com.
1
Pull the cap off the track stick.
2
Align the new cap over the square track-stick post and gently press the cap down onto the post.
Using the Keyboard 37
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NOTICE: The track stick can damage the display if it is not properly seated on the post.
3
Test the track stick to ensure that the cap is seated properly.
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Template Last Updated - 7/01/2005 Using Multimedia 39
5
Using Multimedia
Playing CDs or DVDs
NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when you
are not using the drive.
NOTICE: Do not move the computer while playing CDs or DVDs.
1
Press the eject button on the front of the drive.
2
Pull out the tray.
3
Place the disc, label side up, in the center of the tray and snap the disc onto the spindle.
NOTE: If you use a module that shipped with another computer, you need to install the drivers and software
necessary to play DVDs or write data. For more information, see the Drivers and Utilities CD (the Drivers and
Utilities CD is optional and may not be available for your computer or in certain countries).
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4
Push the tray back into the drive.
To format CDs for storing data, to create music CDs, or to copy CDs, see the CD software that came
with your computer.
NOTE: Ensure that you follow all copyright laws when you create CDs.
Adjusting the Volume
NOTE: When the speakers are muted, you do not hear the CD or DVD playing.
Volume Control Window
1
Click the
Start
button, point to
All Programs (
or
Programs)
→
Accessories
→
Entertainment
(or
Multimedia
), and then click
Volume Control
.
2
In the
Volume Control
window, click and drag the bar in the
Volume Control
column and slide it up
or down to increase or decrease the volume.
For more information on volume control options, click Help in the Volume Control window.
Volume Control Buttons
You can adjust the volume with the volume control buttons on your computer. See "volume control
buttons" on page 16.
Adjusting the Picture
If an error message notifies you that the current resolution and color depth are using too much memory
and preventing DVD playback, adjust the display properties.
1
Click
Start
→
Control Panel
→
Display
.
2
Click
Settings
and click and drag the bar in
Screen resolution
to change the setting to
1024 by 768
pixels
.
3
Click the drop-down menu under
Color quality
→
Medium (16 bit)
→
OK
.
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Using the Display
Adjusting Brightness
When a Dell™ computer is running on battery power, you can conserve power by setting the brightness
to the lowest comfortable setting by pressing <Fn> and the up- or down-arrow key on the keyboard.
NOTE: Brightness key combinations only affect the display on your portable computer, not monitors or projectors
that you attach to your portable computer or docking device. If your computer is connected to an external monitor
and you try to change the brightness level, the Brightness Meter may appear, but the brightness level on the
external device does not change.
You can press the following keys to adjust display brightness:
• Press <Fn> and the up-arrow key to increase brightness on the integrated display only (not on an
external monitor).
• Press <Fn> and the down-arrow key to decrease brightness on the integrated display only (not on an
external monitor).
Switching the Video Image
When you start the computer with an external device (such as an external monitor or projector)
attached and turned on, the image may appear on either the computer display or the external device.
Press <Fn><F8> to switch the video image between the display only, the external device only, or the
display and the external device simultaneously.
Setting Display Resolution and Refresh Rate
To display a program at a specific resolution, both the graphics card and the display must support the
program, and the necessary video drivers must be installed.
Before you change any of the default display settings, make a note of the default settings for future
reference.
NOTE: Use only the Dell-installed video drivers, which are designed to offer the best performance with your Dell-
installed operating system.
If you choose a resolution or color palette that is higher than the display supports, the settings adjust
automatically to the closest supported values.
1
Click
Start
→
Control Panel
→
Display
→
Settings
.
2
Try different settings for
Color quality
and
Screen resolution
.
NOTE: As the resolution increases, icons and text appear smaller on the screen.
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If the video resolution setting is higher than that supported by the display, the computer enters pan
mode. In pan mode, the entire screen cannot be displayed at one time. For example, the taskbar that
usually appears at the bottom of the desktop may no longer be visible. To view the rest of the screen, use
the touch pad or track stick to pan up, down, left, and right.
NOTICE: You can damage an external monitor by using an unsupported refresh rate. Before adjusting the refresh
rate on an external monitor, see the user’s guide for the monitor.
Dual Independent Display Mode
You can attach an external monitor or projector to your computer and use it as an extension of your
display (known as "dual independent display" or "extended desktop" mode). This mode allows you to use
both screens independently and drag objects from one screen to the other, effectively doubling the
amount of viewable work space.
1
Connect the external monitor, TV, or projector to the computer.
2
Click
Start
→
Control Panel
→
Display
→
Settings
.
NOTE: If you choose a resolution or color palette that is higher than the display supports, the settings adjust
automatically to the closest supported values. For more information, see your operating system documentation.
3
Click the monitor 2 icon
→
Extend my Windows desktop onto this monitor
→
Apply
.
4
Change
Screen resolution
to the appropriate sizes for both displays and click
Apply
.
5
If prompted to restart the computer, click
Apply the new color setting without restarting
→
OK
.
6
If prompted, click
OK
to resize your desktop.
7
If prompted, click
Yes
to keep the settings.
8
Click
OK
to close the
Display Properties
window.
To disable dual independent display mode:
1
Click
Settings
in the
Display Properties
window.
2
Click the monitor 2 icon, uncheck the
Extend my Windows desktop onto this monitor
option, and
click
Apply
.
If necessary, press <Fn><F8> to bring the screen image back to the computer display.
Swapping Primary and Secondary Displays
To swap your primary and secondary display designations (for example, to use your external monitor as
your primary display after docking):
1
Click
Start
→
Control Panel
→
Display
→
Settings
→
Advanced
→
Displays
.
See the documentation that came with your video card for additional information.
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Using the Ambient Light Sensor
The ambient light sensor (ALS) is located on the bottom of the computer display panel. The ALS
detects available environmental light and automatically increases or decreases the display backlighting to
compensate for low-light and high-light environments.
You can enable or disable the ALS feature by pressing the <Fn> and left-arrow key combination.
NOTE: Do not cover the ALS with any adhesive labels. If covered up, the ALS automatically sets the display
brightness to the minimum level.
The ALS is disabled when your computer is shipped to you. If you enable the ALS and then use any of
the display brightness key combinations, the ALS is disabled and the display brightness is increased or
decreased accordingly.
Dell™ QuickSet allows you to enable or disable the ALS feature. You can also adjust maximum and
minimum brightness settings that are activated when you enable the ALS feature. For more information
about QuickSet, right-click the icon in the taskbar, and click Help.
NOTE: Rebooting the computer returns the ambient light sensor to the last setting of enabled or disabled.
NOTE: The ambient light sensor adjusts the display backlighting on your portable computer only. It does not
control the brightness on any external monitors or projectors.
1ambient light sensor
1
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Using Networks 45
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Using Networks
Physically Connecting to a Network or Broadband Modem
Before you connect your computer to a network that is not wireless, the computer must have a network
cable connected to it.
To connect a network cable:
1
Connect the network cable to the network adapter connector on the back of your computer.
NOTE: Insert the cable connector until it clicks into place, and then gently pull the cable to ensure that it is
securely attached.
2
Connect the other end of the network cable to a network connection device or a network wall
connector.
NOTE: Do not use a network cable with a telephone wall connector.
3
Connect the other end of the network cable to a network connection device or a network wall
connector.
NOTE: Do not use a network cable with a telephone wall connector.
Network Setup Wizard
The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you through
the process of sharing files, printers, or an Internet connection between computers in a home or small
office.
1
Click the
Start
button, point to
Programs
→
Accessories
→
Communications
, and then click
Network
Setup Wizard
.
2
On the welcome screen, click
Next
.
46 Using Networks
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3
Click
Checklist for creating a network
.
NOTE: Selecting the connection method labeled This computer connects directly to the Internet enables the
integrated firewall provided with Windows XP Service Pack 2 (SP2).
4
Complete the checklist.
5
Return to the Network Setup Wizard and follow the instructions on the screen.
Wireless Local Area Network (WLAN)
A WLAN is a series of interconnected computers that communicate with each other over the air waves
rather than through a network cable connected to each computer. In a WLAN, a radio communications
device called an access point or wireless router connects network computers and provides Internet, or
network, access. The access point or wireless router and the wireless network card in the computer
communicate by broadcasting data from their antennas over the air waves.
What You Need to Establish a WLAN Connection
Before you can set up a WLAN, you need:
• High-speed (broadband) Internet access (such as cable or DSL)
• A broadband modem that is connected and working
• A wireless router or access point
• A wireless network card for each computer that you want to connect to your WLAN
• A network cable with the network (RJ-45) connector
Checking Your Wireless Network Card
Depending on what you selected when you purchased your computer, the computer has a variety of
configurations. To confirm that your computer has a wireless network card and to determine the type of
card, use one of the following:
•The
Start
button and the
Connect To
option
• Your original computer invoice
Start Button and Connect To Option
1
Click the
Start
button.
2
Point to
Connect To
, and then click
Show all connections
.
If Wireless Network Connection does not appear under LAN or High-Speed Internet, you may not have
a wireless network card.
If Wireless Network Connection appears, you have a wireless network card. To view detailed information
about the wireless network card:
1
Right-click
Wireless Network Connection.
Using Networks 47
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2
Click
Properties
. The
Wireless Network Connection Properties
window appears. The wireless network
card’s name and model number are listed on the
General
tab.
NOTE: If your computer is set to the Classic Start menu option, you can view network connections by clicking the
Start button, pointing to Settings, and then pointing to Network Connections. If Wireless Network Connection does
not appear, you may not have a wireless network card.
Order Confirmation
The order confirmation that you received when you ordered your computer lists the hardware and
software that shipped with your computer.
Setting Up a New WLAN
Contact your Internet service provider (ISP) to obtain specific information about the connection
requirements for your broadband modem.
Connecting a Wireless Router and a Broadband Modem
1
Ensure that you have wired Internet access through your broadband modem before you attempt to set
up a wireless Internet connection (see "Physically Connecting to a Network or Broadband Modem" on
page 45).
2
Install any software required for your wireless router. Your wireless router may have been shipped with
an installation CD. Such CDs usually contain installation and troubleshooting information. Install the
required software according to the manufacturer's instructions.
3
Shut down your computer and any other wireless-enabled computers in the vicinity through the
Start
menu.
4
Disconnect your broadband modem power cable from the electrical outlet.
5
Disconnect the network cable from the computer and the modem.
NOTE: Wait for a minimum of 5 minutes after disconnecting your broadband modem before you continue with the
network setup.
6
Disconnect the AC adapter cable from your wireless router to ensure that there is no power connected
to the router.
7
Insert a network cable into the network (RJ-45) connector on the unpowered broadband modem.
8
Connect the other end of the network cable into the Internet network (RJ-45) connector on the
unpowered wireless router.
9
Ensure that no network or USB cables, other than the network cable connecting the modem and the
wireless router, are connected to the broadband modem.
NOTE: Restart your wireless equipment in the order described below to prevent a potential connection failure.
10
Tu r n o n
only
your broadband modem and wait for at least 2 minutes for the broadband modem to
stabilize. After 2 minutes, proceed to step 11.
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11
Turn on your wireless router and wait for at least 2 minutes for the wireless router to stabilize. After 2
minutes, proceed to step 12.
12
Start your computer and wait until the boot process completes.
13
See the documentation that came with your wireless router to do the following in order to set up the
wireless router:
• Establish communication between your computer and your wireless router.
• Configure your wireless router to communicate with your broadband router.
• Find out your wireless router’s broadcast name. The technical term for the name of your router’s
broadcast name is Service Set Identifier (SSID) or network name.
14
If necessary, configure your wireless network card to connect to the wireless network. See "Connecting
to a Wireless Local Area Network" on page 48.
Connecting to a Wireless Local Area Network
NOTE: Before you connect to a WLAN, ensure that you have followed the instructions in "Wireless Local Area
Network (WLAN)" on page 46.
NOTE: The following networking instructions do not apply to internal cards with Bluetooth® wireless technology
or cellular products.
This section provides general procedures for connecting to a network via wireless technology. Specific
network names and configuration details vary. See "Wireless Local Area Network (WLAN)" on page 46
for more information about how to prepare for connecting your computer to a WLAN.
Your wireless network card requires specific software and drivers for connecting to a network. The
software is already installed.
NOTE: If the software is removed or corrupted, follow the instructions in the user documentation for your wireless
network card. Verify the type of wireless network card installed in your computer and then search for that name on
the Dell Support website at support.dell.com. For information on the type of wireless network card that is installed
in your computer, see "Checking Your Wireless Network Card" on page 46.
Determining the Wireless Network Device Manager
Depending on the software installed on your computer, different wireless configuration utilities may
manage your network devices:
• Your wireless network card’s client utility
• The Windows XP operating system
To determine which wireless configuration utility is managing your wireless network card:
1
Click the
Start
button, point to
Settings
, and then click
Control Panel
.
2
Double-click
Network Connections
.
3
Right-click the
Wireless Network Connection
icon, and then click
View Available Wireless Networks
.
Using Networks 49
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If the Choose a wireless network window states Windows cannot configure this connection, the wireless
network card’s client utility is managing the wireless network card.
If the Choose a wireless network window states Click an item in the list below to connect to a wireless
network in range or to get more information, the Windows XP operating system is managing the
wireless network card.
For specific information about the wireless configuration utility installed on your computer, see your
wireless network documentation in the Windows Help and Support Center.
To access the Help and Support Center:
1
Click the
Start
button and click
Help and Support
.
2
Under
Pick a Help topic
, click
Dell User and System Guides
.
3
Under
Device Guides
, select the documentation for your wireless network card.
Completing the Connection to the WLAN
When you turn on your computer and a network (for which your computer is not configured) is detected
in the area, a pop-up appears near the network icon in the notification area (in the lower-right corner of
the Windows desktop).
Follow the instructions provided in any utility prompts that appear on your screen.
Once you have configured your computer for the wireless network that you selected, another pop-up
notifies you that your computer is connected to that network.
Thereafter, whenever you log on to your computer within the range of the wireless network that you
selected, the same pop-up notifies you of the wireless network connection.
NOTE: If you select a secure network, you must enter a WEP or WPA key when prompted. Network security
settings are unique to your network. Dell cannot provide this information.
NOTE: Your computer can take up to 1 minute to connect to the network.
Monitoring the Status of Wireless Network Connections Through Dell™ QuickSet
The wireless activity indicator provides an easy way to monitor the status of your computer’s wireless
devices. Right-click the Dell QuickSet icon in your taskbar to select or deselect Wireless Activity
Indicator Off to turn the wireless activity indicator on or off.
The wireless activity indicator indicates whether your computer’s wireless devices are enabled or
disabled. When you turn the wireless networking function on or off, the wireless activity indicator
changes to display the status.
For more information about the wireless activity indicator, see the Dell QuickSet Help file. For
information about QuickSet and how to access the Dell QuickSet Help file, see "Dell™ QuickSet" on
page 117.
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Mobile Broadband or Wireless Wide Area Network (WWAN)
Much like a WLAN, a Mobile Broadband network (also known as a WWAN) is a series of interconnected
computers that communicate with each other through wireless technology. However, a Mobile
Broadband network uses cellular technology and therefore provides Internet access in the same varied
locations from which cellular telephone service is available. Your computer can maintain the Mobile
Broadband network connection regardless of its physical location, as long as the computer remains in the
service area of your cellular service provider.
What You Need to Establish a Mobile Broadband Network Connection
NOTE: Depending on your computer, you can use either a Mobile Broadband ExpressCard or Mini-Card, but not
both, to establish a Mobile Broadband network connection.
NOTE: Mobile Broadband cards may not be available in all regions.
To set up a Mobile Broadband network connection, you need:
• A Mobile Broadband ExpressCard or Mini-Card (depending on your computer’s configuration). For
instructions on using ExpressCards, see "Using Cards" on page 53.
• The Dell Mobile Broadband Card Utility (already installed on your computer if you purchased the card
when you purchased your computer, or on the CD that accompanied your card if purchased separately
from your computer)
If the utility is corrupted or deleted from your computer, see the Dell Mobile Broadband Card Utility
user’s guide for instructions. The user’s guide is available through the Windows Help and Support
Center (or on the CD that accompanied your card if you purchased it separately from your computer).
To access the Help and Support Center, see "Windows Help and Support Center" on page 11.
Checking Your Mobile Broadband Network Card
For information, see "Checking Your Wireless Network Card" on page 46.
Connecting to a Mobile Broadband Network
NOTE: These instructions only apply to Mobile Broadband ExpressCards or Mini-Cards. They do not apply to
internal cards with Bluetooth® wireless technology or WLAN Mini-Cards.
NOTE: Before you connect to the Internet, you must activate Mobile Broadband service through your cellular
service provider. For instructions and for additional information about using the Dell Mobile Broadband Card Utility,
see the user's guide available through the Windows Help and Support Center. To access the Help and Support
Center, see "Windows Help and Support Center" on page 11. The user's guide is also available on the Dell Support
website at support.dell.com and on the CD included with your Mobile Broadband card if you purchased the card
separately from your computer.
Use the Dell Mobile Broadband Card Utility to establish and manage a Mobile Broadband network
connection to the Internet:
1
Click the
Dell Mobile Broadband Card Utility icon,
, in the Windows taskbar, to run the utility.
Using Networks 51
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2
Click
Connect
.
NOTE: The Connect button changes to the Disconnect button.
3
Follow the instructions on the screen to manage the network connection with the utility.
Enabling/Disabling the Dell Mobile Broadband Network Card
NOTE: If you are unable to connect to a Mobile Broadband network, ensure that you have all the components for
establishing a Mobile Broadband connection (see "What You Need to Establish a Mobile Broadband Network
Connection" on page 50), and then verify that your Mobile Broadband card is enabled by verifying the setting of the
wireless switch.
You can turn your Mobile Broadband card on and off using the wireless switch on your computer.
You can turn your computer’s wireless devices on and off with the wireless switch on the left side of the
computer (see "Left Side View" on page 17).
If the switch is in the "on" position, move the switch to the "off" position to disable the switch and the
Mobile Broadband card. If the switch is in the "off" position, move the switch to the "on" position to
enable the switch and the Dell Mobile Broadband card. For information about the wireless switch
positions, see "wireless switch" on page 18.
To monitor the status of your wireless device, see "Monitoring the Status of Wireless Network
Connections Through Dell™ QuickSet" on page 49.
Managing Your Network Settings Through the Dell QuickSet Location Profiler
The QuickSet Location Profiler helps you manage network settings that correspond to your computer’s
physical location. It includes two categories of profile settings:
• Location Profile Settings
• General Mobility Settings
You can use Location Profile Settings to create profiles for accessing the Internet with your computer in
your office, home, or other public places with Internet services. General Mobility Settings allows you to
change the way network connections are handled. The profiles consist of different network settings and
equipment that you need when using your computer in different locations.
For information about Dell QuickSet, see "Dell™ QuickSet" on page 117.
Dell™ Wi-Fi Catcher™ Network Locator
The wireless switch on your Dell computer uses the Dell Wi-Fi Catcher™ Network Locator to scan
specifically for WiFi wireless local area networks (LAN) in your vicinity.
NOTE: For more information about the wireless switch, see "wireless switch" on page 18.
52 Using Networks
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To scan for WiFi wireless LAN, slide and hold the switch in the "momentary" position for a few seconds.
The Wi-Fi Catcher Network Locator functions regardless of whether your computer is turned on or off,
in hibernate mode, or in standby mode, as long as the switch is configured through QuickSet or the BIOS
(system setup program) to control WiFi network connections.
Because the Wi-Fi Catcher Network Locator is disabled and not configured for use when your computer
is shipped to you, you must first use Dell QuickSet to enable and configure the switch to control WiFi
network connections.
For more information on the Wi-Fi Catcher Network Locator and to enable the feature through
QuickSet, see the Dell QuickSet Help. To access the Help file, right-click the icon in the taskbar.
Internet Connection Firewall
The Internet Connection Firewall provides basic protection from unauthorized access to the computer
while the computer is connected to the Internet. The firewall is automatically enabled when you run the
Network Setup Wizard. When the firewall is enabled for a network connection, the firewall icon appears
with a red background in the Network Connections section of the Control Panel.
Note that enabling the Internet Connection Firewall does not reduce the need for virus-checking
software.
For more information, see the Help and Support Center for the Microsoft® Windows® XP operating
system. To access the Help and Support Center, see "Windows Help and Support Center" on page 11.
Using Cards 53
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Using Cards
Card Types
See "Specifications" on page 119 for information on supported card types.
NOTE: A PC Card is not a bootable device.
The PC Card slot has one connector that supports a single Type I or Type II card. The PC Card slot
supports CardBus technology and extended PC Cards. "Type" of card refers to its thickness, not its
functionality.
The ExpressCard slot has one connector that supports 54-mm cards. The slot also supports adapters for
34 - mm cards.
Card Blanks
Your computer shipped with a plastic blank installed in the card slots. Blanks protect unused slots from
dust and other particles. Save the blank for use when no PC Card is installed in the slot; blanks from
other computers may not fit your computer.
To remove the blank, see "Removing a Card or Blank" on page 55.
Extended Cards
An extended card (for example, a wireless network adapter) is longer than a standard card and extends
outside the computer. Follow these precautions when using extended PC or ExpressCards:
• Protect the exposed end of an installed card. Striking the end of the card can damage the system board.
• Always remove an extended card before you pack the computer in its carrying case.
Installing a PC Card or ExpressCard
You can install a PC Card or ExpressCard in the computer while the computer is running. The computer
automatically detects the card.
Cards are generally marked with a symbol (such as a triangle or an arrow) to indicate which end to insert
into the slot. The cards are keyed to prevent incorrect insertion. If card orientation is not clear, see the
documentation that came with the card.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide
.
PC Card
1
Hold the card with its orientation symbol pointing into the slot and the top side of the card facing up.
The latch may need to be in the "in" position before you insert the card.
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2
Slide the card into the slot until the card is completely seated in its connector.
If you encounter too much resistance, do not force the card. Check the card orientation and try again.
The computer recognizes most cards and automatically loads the appropriate device driver. If the
configuration program tells you to load the manufacturer's drivers, use the floppy disk or CD that came
with the PC Card.
ExpressCard
1
Hold the card with its orientation symbol pointing into the slot and the top side of the card facing up.
The latch may need to be in the "in" position before you insert the card.
2
Slide the card into the slot until the card is completely seated in its connector.
If you encounter too much resistance, do not force the card. Check the card orientation and try again.
Using Cards 55
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The computer recognizes most cards and automatically loads the appropriate device driver. If the
configuration program tells you to load the manufacturer's drivers, use the floppy disk or CD that came
with the card.
If you have an adapter, such as the one shown below, you can use 34-mm ExpressCards in the PC Card
slot. For information about using the PC Card slot, see "PC Card" on page 53.
Removing a Card or Blank
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in your
Product
Information Guide
.
NOTICE: Click the icon in the taskbar) to select a card and stop it from functioning before you remove it from
the computer. If you do not stop the card in the configuration utility, you could lose data. Do not attempt to eject a
card by pulling its cable, if one is attached.
Press the latch and remove the card or blank. For some latches, you must press the latch twice: once to
pop the latch out, and then a second time to pop the card out.
56 Using Cards
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9
Securing Your Computer
NOTE: For information on how to secure your computer while traveling, see "Traveling With Your Computer"
on page 89.
Security Cable Lock
NOTE: Your computer does not ship with a security cable lock.
A security cable lock is a commercially available antitheft device. To use the lock, attach it to the
security cable slot on your Dell™ computer. For more information, see the instructions included
with the device.
NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable slot on your
computer.
Smart Cards
NOTE: The smart card feature may not be available on your computer.
About Smart Cards
Smart cards are portable credit-card shaped devices with internal integrated circuits. The top surface
of the smart card usually contains an embedded processor under the gold contact pad. The
combination of the small size and integrated circuits make smart cards valuable tools for security,
data storage, and special programs. Using smart cards can improve system security by combining
something a user has (the smart card) with something only the user should know (a PIN) to provide
more secure user-authentication than passwords alone.
58 Securing Your Computer
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Installing a Smart Card
You can install a smart card in the computer while the computer is running. The computer automatically
detects the card.
To install a smart card:
1
Hold the card so that the gold contact pad is facing upward and pointing toward the smart card slot.
2
Slide the smart card into the smart card slot until the card is completely seated in its connector. The
smart card protrudes approximately 1/2 inch from the slot. The smart card slot is located below the PC
Card slot.
If you encounter too much resistance, do not force the card. Check the card orientation and try again.
1gold contact pad 2smart card (top)
1
2
Securing Your Computer 59
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Passwords
NOTE: Passwords are disabled when you receive your computer.
A primary (or system) password, an administrator password, and a hard drive password all prevent
unauthorized access to your computer in different ways. The following table identifies types and features
of passwords available on your computer.
NOTE: Some hard drives do not support hard drive passwords.
NOTICE: Passwords provide a high level of security for data in your computer or hard drive. However, they are not
foolproof. If you require more security, obtain and use additional forms of protection, such as smart cards, data
encryption programs, or PC Cards with encryption features.
If you forget any of your passwords, contact your system administrator or contact Dell (see "Contacting
Dell" on page 130). For your protection, Dell support staff will ask you for proof of your identity to ensure
that only an authorized person can use the computer.
NOTE: Dell OpenManage™ Client Instrumentation version 7.3 or later must be installed on the computer for system
administrators to assign passwords remotely.
Using a Primary/System Password
The primary (system) password allows you to protect the computer from unauthorized access.
Access User Accounts from the Control Panel to create user accounts and add or change passwords. After
assigning a primary password, you must enter it each time you turn on your computer.
If you do not enter a password within 2 minutes, the computer returns to its previous operating state.
NOTICE: If you disable the administrator password, the primary password is also disabled.
If you have assigned an administrator password, you can use it instead of the primary password. The
computer does not specifically prompt you for the administrator password.
Type of Password Features
Primary/System
• Protects the computer from unauthorized access
Administrator
• Gives system administrators or service technicians
access to computers for repair or reconfiguration
• Allows you to restrict access to system setup in the same
way a primary password restricts access to the computer
• Can be used instead of the primary password
Hard drive
• Helps protect the data on your hard drive or external
hard drive (if one is being used) from unauthorized
access
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Using an Administrator Password
The administrator password is designed to give system administrators or service technicians access to
computers for repair or reconfiguration. The administrators or technicians can assign identical
administrator passwords to groups of computers, allowing you to assign a unique primary password.
To set or change administrator passwords, access User Accounts from the Control Panel.
When you set an administrator password, the Configure Setup option becomes available in the system
setup program. The Configure Setup option allows you to restrict access to system setup in the same way
that a primary password restricts access to the computer.
The administrator password can be used instead of the primary password. Whenever you are prompted
to enter the primary password, you can enter the administrator password.
NOTICE: If you disable the administrator password, the primary password is also disabled.
NOTE: The administrator password provides access to the computer, but it does not provide access to the hard
drive when a hard drive password is assigned.
If you forget the primary password and do not have an administrator password assigned, or if you have
both a primary and an administrator password assigned but forget them both, contact your system
administrator or contact Dell (see "Contacting Dell" on page 130).
Using a Hard Drive Password
The hard drive password helps protect the data on your hard drive from unauthorized access. You can
also assign a password for an external hard drive (if one is being used) that can be the same as or different
from the password for the primary hard drive.
After assigning a hard drive password, you must enter it each time you turn on the computer and each
time you restore the computer to normal operation from standby mode.
If the hard drive password is enabled, you must enter it each time you turn on the computer: A message
appears asking for the hard drive password.
To continue, enter your password (with no more than eight characters) and press <Enter>.
If you do not enter a password within 2 minutes, the computer returns to its previous operating state.
If you enter the wrong password, a message tells you that the password is invalid. Press <Enter> to try
again.
If you do not enter the correct password in three attempts, the computer tries to start from another
bootable device if the Boot First Device option in the system setup program is set to allow start-up from
another device. If the Boot First Device option is not set to allow the computer to start from another
device, the computer returns to the operating state it was in when you turned it on.
If the hard drive password, the external hard-drive password, and the primary password are the same, the
computer prompts you only for the primary password. If the hard drive password is different from the
primary password, the computer prompts you for both. Two different passwords provide greater security.
NOTE: The administrator password provides access to the computer, but it does not provide access to the hard
drive when a hard drive password is assigned.
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Trusted Platform Module (TPM)
NOTE: The TPM feature supports encryption only if the operating system supports TPM. For more information, see
the TPM software documentation and the help files that came with the software.
TPM is a hardware-based security feature that can be used to create and manage computer-generated
encryption keys. When combined with security software, the TPM enhances existing network and
computer security by enabling features such as file protection capabilities and protected e-mail. The
TPM feature is enabled through a system setup option.
NOTICE: To secure your TPM data and encryption keys, follow the backup procedures documented in the Archive
and Restore section of the EMBASSY Security Center help file. In the event of these backups being incomplete,
lost, or damaged, Dell will be unable to assist in the recovery of encrypted data.
Enabling the TPM Feature
1
Enable the TPM software:
a
Restart the computer and press <F2> during the Power On Self Test to enter the system setup
program.
b
Select
Security
→
TPM Security
and press <Enter>.
c
Under
TPM Security
, select
On
.
d
Press <Esc> to exit the setup program.
e
If prompted, click
Save/Exit
.
2
Activate the TPM setup program:
a
Restart the computer and press <F2> during the Power On Self Test to enter the system setup
program.
b
Select
Security
→
TPM Activation
and press <Enter>.
c
Under
TPM Activation
, select
Activate
and press <Enter>.
NOTE: You only need to activate TPM once.
d
Once the process is complete, the computer either restarts automatically or prompts you to restart
your computer.
Security Management Software
The security management software is designed to utilize four different features to help you secure your
computer:
• Log-in management
• Pre-boot authentication (using a fingerprint reader, smart card, or password)
•Encryption
• Private information management
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For information about how to use the software and the different security features, see the Getting Started
Guide for the software:
Click Start
→
All Programs
→
Wave Systems Corp→ Getting Started Guide
.
Computer Tracking Software
Computer tracking software may enable you to locate your computer if it is lost or stolen. The software is
optional and may be purchased when you order your Dell™ computer, or you can contact your Dell sales
representative for information about this security feature.
NOTE: Computer tracking software may not be available in certain countries.
NOTE: If you have computer tracking software and your computer is lost or stolen, you must contact the company
that provides the tracking service to report the missing computer.
If Your Computer Is Lost or Stolen
• Call a law enforcement agency to report the lost or stolen computer. Include the Service Tag in your
description of the computer. Ask that a case number be assigned and write down the number, along
with the name, address, and phone number of the law enforcement agency. If possible, obtain the
name of the investigating officer.
NOTE: If you know where the computer was lost or stolen, call a law enforcement agency in that area. If you do not
know, call a law enforcement agency where you live.
• If the computer belongs to a company, notify the security office of the company.
• Contact Dell customer service to report the missing computer. Provide the computer Service Tag, the
case number, and the name, address, and phone number of the law enforcement agency to which you
reported the missing computer. If possible, give the name of the investigating officer.
The Dell customer service representative will log your report under the computer Service Tag and record
the computer as missing or stolen. If someone calls Dell for technical assistance and gives your Service
Tag, the computer is identified automatically as missing or stolen. The representative will attempt to get
the phone number and address of the caller. Dell will then contact the law enforcement agency to which
you reported the missing computer.
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Troubleshooting
Dell Technical Update Service
The Dell Technical Update service provides proactive e-mail notification of software and hardware
updates for your computer. The service is free and can be customized for content, format, and how
frequently you receive notifications.
To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.
Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in "Lockups and Software
Problems" on page 75 and run the Dell Diagnostics before you contact Dell for technical assistance.
It is recommended that you print these procedures before you begin.
NOTICE: The Dell Diagnostics works only on Dell™ computers.
NOTE: The Drivers and Utilities CD is optional and may not ship with your computer.
Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD (also
known as the ResourceCD).
Starting the Dell Diagnostics From Your Hard Drive
The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.
NOTE: If your computer cannot display a screen image, contact Dell (see "Contacting Dell" on page 130).
1
Shut down the computer.
2
If the computer is connected to a docking device (docked), undock it. See the documentation that
came with your docking device for instructions.
3
Connect the computer to an electrical outlet.
4
The Dell Diagnostics can be invoked in one of two ways:
• Turn on the computer. When the DELL™ logo appears, press <F12> immediately. Select
Diagnostics
from the boot menu and press <Enter>.
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NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the
Microsoft® Windows® desktop. Then shut down your computer and try again.
• Press and hold the <Fn> key while powering the computer on.
NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell
Diagnostics from the optional Drivers and Utilities CD.
The computer runs the Pre-boot System Assessment, a series of initial tests of your system board,
keyboard, hard drive, and display.
• During the assessment, answer any questions that appear.
• If a failure is detected, the computer stops and beeps. To stop the assessment and restart the
computer, press <Esc>; to continue to the next test, press <y>; to retest the component that
failed, press <r>.
• If failures are detected during the Pre-boot System Assessment, write down the error code(s) and
contact Dell (see "Contacting Dell" on page 130)
.
If the Pre-boot System Assessment completes successfully, you receive the message
Booting Dell
Diagnostic Utility Partition. Press any key to continue
.
5
Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.
Starting the Dell Diagnostics From the Drivers and Utilities CD
1
Insert the
Drivers and Utilities
CD.
2
Shut down and restart the computer.
When the DELL logo appears, press <F12> immediately.
If you wait too long and the Windows logo appears, continue to wait until you see the Windows
desktop. Then shut down your computer and try again.
NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots
according to the devices specified in the system setup program.
3
When the boot device list appears, highlight
CD/DVD/CD-RW Drive
and press <Enter>.
4
Select the
Boot from CD-ROM
option from the menu that appears and press <Enter>.
5
Ty p e
1
to start the menu and press <Enter> to proceed.
6
Select
Run the 32 Bit Dell Diagnostics
from the numbered list. If multiple versions are listed, select
the version appropriate for your computer.
7
When the Dell Diagnostics
Main Menu
appears, select the test that you want to run.
Dell Diagnostics Main Menu
1
After the Dell Diagnostics loads and the
Main
Menu
screen appears, click the button for the option
you want.
Troubleshooting 67
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2
If a problem is encountered during a test, a message appears with an error code and a description of the
problem. Write down the error code and problem description and follow the instructions on the
screen.
If you cannot resolve the error condition, contact Dell (see
"Contacting Dell" on page 130
).
NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell,
technical support will ask for your Service Tag.
3
If you run a test from the
Custom Test
or
Symptom Tree
option, click the applicable tab described in
the following table for more information.
Option Function
Express Test Performs a quick test of devices. The test typically takes
10 to 20 minutes and requires no interaction on your
part. Run Express Test first to increase the possibility of
tracing the problem quickly.
Extended Test Performs a thorough check of devices. The test typically
takes 1 hour or more and requires you to answer
questions periodically
Custom Test Tests a specific device. You can customize the tests you
want to run.
Symptom Tree Lists the most common symptoms encountered and
allows you to select a test based on the symptom of the
problem you are having.
Tab Function
Results Displays the results of the test and any error conditions
encountered.
Errors Displays error conditions encountered, error codes, and
the problem description.
Help Describes the test and may indicate requirements for
running the test.
Configuration Displays your hardware configuration for the selected
device.
The Dell Diagnostics obtains configuration information
for all devices from system setup, memory, and various
internal tests, and it displays the information in the
device list in the left pane of the screen. The device list
may not display the names of all the components
installed on your computer or all devices attached to your
computer.
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4
When the tests are completed, if you are running the Dell Diagnostics from the
Drivers and Utilities
CD
,
remove the CD.
5
When the tests are complete, close the test screen to return to the
Main
Menu
screen. To exit the Dell
Diagnostics and restart the computer, close the
Main
Menu
screen.
Dell Support Utility
The Dell Support Utility is installed on your computer and available from the Dell Support, , icon on
the taskbar or from the Start button. Use this support utility for self-support information, software
updates, and health scans of your computing environment.
Accessing the Dell Support Utility
Access the Dell Support Utility from the icon on the taskbar or from the Start menu.
If the Dell Support icon does not appear in your taskbar:
1
Click
Start
→
All Programs
→
Dell Support
→
Dell Support Settings
.
2
Ensure that the
Show icon on the taskbar
option is checked.
NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the software.
The Dell Support Utility is customized for your computing environment.
The icon in the taskbar functions differently when you click, double-click, or right-click the icon.
Clicking the Dell Support Icon
Click or right-click the
icon to perform the following tasks:
• Check your computing environment
• View the Dell Support Utility settings
• Access the help file for the Dell Support Utility
• View frequently asked questions
• Learn more about the Dell Support Utility
• Turn the Dell Support Utility off
Double-Clicking the Dell Support Icon
Double-click the icon to manually check your computing environment, view frequently asked
questions, access the help file for the Dell Support Utility, and view Dell Support settings.
Parameters Allows you to customize the test by changing the test
settings.
Tab Function
(continued)
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For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell™
Support screen.
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide
.
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 130) as you complete these
checks.
ENSURE THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE —Click the Start button and click My
Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software to check for
and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
TEST THE DRIVE —
• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.
• Insert a bootable floppy disk and restart the computer.
CLEAN THE DRIVE OR DISK —See "Cleaning Your Computer" on page 149.
ENSURE THAT THE CD IS SNAPPED ONTO THE SPINDLE
CHECK THE CABLE CONNECTIONS
CHECK FOR HARDWARE INCOMPATIBILITIES —See "Resolving Software and Hardware Incompatibilities" on
page 93.
RUN THE DELL DIAGNOSTICS —
See
"Dell Diagnostics" on page 65
.
CD and DVD drive problems
NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in
the drive or the CD or DVD.
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
Problems writing to a CD/DVD-RW drive
CLOSE OTHER PROGRAMS —The CD/DVD-RW drive must receive a steady stream of data when writing. If the
stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW.
TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD/DVD-RW DISC —See "Standby Mode" on
page 29 or search for the keyword
standby
in the Windows Help and Support Center for information on power
management modes.
CHANGE THE WRITE SPEED TO A SLOWER RATE —See the help files for your CD or DVD creation software.
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray
1
Ensure that the computer is turned off.
2
Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until
the tray is partially ejected.
70 Troubleshooting
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3
Gently pull out the tray until it stops.
If you hear an unfamiliar scraping or grinding sound
• Ensure that the sound is not caused by the program that is running.
• Ensure that the disk or disc is inserted properly.
Hard drive problems
ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON —A hot hard drive may prevent the operating system
from starting. Try allowing the computer to return to room temperature before turning it on.
RUN CHECK DISK —
1
Click
Start
→
My Computer
.
2
Right-click
Local Disk C:
.
3
Click
Properties
→
Tools
→
Check Now
.
4
Click
Scan for and attempt recovery of bad sectors
→
Start
.
E-Mail, Modem, and Internet Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide
.
NOTE: Connect the modem to an analog telephone connector only. The modem does not operate while it is
connected to a digital telephone network.
CHECK THE MICROSOFT OUTLOOK® EXPRESS SECURITY SETTINGS —If you cannot open your e-mail
attachments:
1
In Outlook Express, click
Tools
→
Options
→
Security
.
2
Click
Do not allow attachments
to remove the checkmark.
CHECK THE TELEPHONE LINE CONNECTION —
CHECK THE TELEPHONE CONNECTOR —
CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL CONNECTOR —
USE A DIFFERENT TELEPHONE LINE —
• Verify that the telephone line is connected to the connector on the modem. (The connector has either
a green label or a connector-shaped icon next to it.)
• Ensure that you insert the telephone line connector into the modem until it clicks.
• Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
• If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge
protector, or line splitter, bypass the devices and connect the modem directly to the telephone wall
connector. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.
RUN THE MODEM HELPER DIAGNOSTICS —Click the Start button, point to All Programs and then click Modem
Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not
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available on all computers.)
VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS —
1
Click
Start
→
Control Panel
→
Printers and Other Hardware
→
Phone and Modem Options
→
Modems
.
2
Click the COM port for your modem
→
Properties
→
Diagnostics
→
Query Modem
to verify that the
modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
ENSURE THAT YOU ARE CONNECTED TO THE INTERNET —Ensure that you have subscribed to an Internet provider.
With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the
checkmark to remove it and connect to the Internet. For help, contact your Internet service provider.
SCAN THE COMPUTER FOR SPYWARE —If you are experiencing slow computer performance, you frequently
receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be
infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require
an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for
the keyword
spyware
.
Error Messages
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 130) as you complete these
checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide
.
If the message is not listed, see the documentation for the operating system or the program that was
running when the message appeared.
AUXILIARY DEVICE FAILURE —The touch pad, track stick, or external mouse may be faulty. For an external mouse,
check the cable connection. Enable the Pointing Device option in the system setup program. If the problem persists,
contact Dell (see "Contacting Dell" on page 130).
BAD COMMAND OR FILE NAME —Ensure that you have spelled the command correctly, put spaces in the proper
place, and used the correct pathname.
CACHE DISABLED DUE TO FAILURE —The primary cache internal to the microprocessor has failed.
Contact Dell
(see
"Contacting Dell" on page 130
).
CD DRIVE CONTROLLER FAILURE —The CD drive does not respond to commands from the computer (see "Dell
Support Utility" on page 68).
DATA ERROR —The hard drive cannot read the data (see "Dell Support Utility" on page 68).
DECREASING AVAILABLE MEMORY —One or more memory modules may be faulty or improperly seated. Reinstall
the memory modules and, if necessary, replace them (see "Memory" on page 105).
DISK C: FAILED INITIALIZATION —The hard drive failed initialization. Run the hard drive tests in the Dell
Diagnostics (see "Dell Diagnostics" on page 65).
DRIVE NOT READY —The operation requires a hard drive in the bay before it can continue. Install a hard drive in
the hard drive bay (see "Hard Drive" on page 98).
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ERROR READING PCMCIA CARD —The computer cannot identify the PC Card. Reinsert the card or try another
PC Card (see "Using Cards" on page 53).
EXTENDED MEMORY SIZE HAS CHANGED —The amount of memory recorded in NVRAM does not match the
memory installed in the computer. Restart the computer. If the error appears again, contact Dell (see "Contacting
Dell" on page 130).The file being copied is too large for the destination drive.
The file that you are trying to copy is too large to fit on the disk, or the disk is too full. Try copying the file to a
different disk or use a larger capacity disk.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ < > | — Do not use these
characters in filenames.
GATE A20 FAILURE —A memory module may be loose. Reinstall the memory modules and, if necessary, replace
them (see "Memory" on page 105).
GENERAL FAILURE —The operating system is unable to carry out the command. The message is usually followed by
specific information—for example, Printer out of paper. Take the appropriate action.
HARD-DISK DRIVE CONFIGURATION ERROR —The computer cannot identify the drive type. Shut down the
computer, remove the hard drive (see "Hard Drive" on page 98), and boot the computer from a CD. Then shut down
the computer, reinstall the hard drive, and restart the computer. Run the Hard-Disk Drive tests in the Dell
Diagnostics (see "Dell Diagnostics" on page 65).
HARD-DISK DRIVE CONTROLLER FAILURE 0—The hard drive does not respond to commands from the computer.
Shut down the computer, remove the hard drive (see "Hard Drive" on page 98), and boot the computer from a CD.
Then shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another
drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 65).
HARD-DISK DRIVE FAILURE —The hard drive does not respond to commands from the computer. Shut down the
computer, remove the hard drive (see "Hard Drive" on page 98), and boot the computer from a CD. Then shut down
the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the
Hard-Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 65).
HARD-DISK DRIVE READ FAILURE —The hard drive may be defective. Shut down the computer, remove the hard
drive (see "Hard Drive" on page 98), and boot the computer from a CD. Then shut down the computer, reinstall the
hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard-Disk Drive tests in the
Dell Diagnostics (see "Dell Diagnostics" on page 65).
INSERT BOOTABLE MEDIA —The operating system is trying to boot to a nonbootable CD. Insert a bootable CD.
INVALID CONFIGURATION INFORMATION-PLEASE RUN SYSTEM SETUP PROGRAM —The system configuration
information does not match the hardware configuration. The message is most likely to occur after a memory module
is installed. Correct the appropriate options in the system setup program (see "System Setup Program" on page 85).
KEYBOARD CLOCK LINE FAILURE —For external keyboards, check the cable connection. Run the Keyboard
Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 65).
KEYBOARD CONTROLLER FAILURE —For external keyboards, check the cable connection. Restart the computer, and
avoid touching the keyboard or the mouse during the boot routine. Run the Keyboard Controller test in the Dell
Diagnostics (see "Dell Diagnostics" on page 65).
KEYBOARD DATA LINE FAILURE —For external keyboards, check the cable connection. Run the Keyboard
Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 65).
KEYBOARD STUCK KEY FAILURE —For external keyboards or keypads, check the cable connection. Restart the
computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in the Dell
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Diagnostics (see "Dell Diagnostics" on page 65).
MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —A memory module may be
faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see "Memory" on
page 105).
MEMORY ALLOCATION ERROR —The software you are attempting to run is conflicting with the operating system,
another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try to run the program
again. If the error message still appears, see the software documentation.
MEMORY DATA LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —A memory module may be faulty
or improperly seated. Reinstall the memory modules (see "Memory" on page 105) and, if necessary, replace them.
MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —A memory module may
be faulty or improperly seated. Reinstall the memory modules (see "Memory" on page 105) and, if necessary, replace
them.
MEMORY ODD/EVEN LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —A memory module may be
faulty or improperly seated. Reinstall the memory modules (see "Memory" on page 105) and, if necessary, replace
them.
MEMORY WRITE/READ FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —A memory module may be
faulty or improperly seated. Reinstall the memory modules (see "Memory" on page 105) and, if necessary, replace
them.
NO BOOT DEVICE AVAILABLE —The computer cannot find the hard drive. If the hard drive is your boot device,
ensure that the drive is installed, properly seated, and partitioned as a boot device.
NO BOOT SECTOR ON HARD DRIVE —The operating system may be corrupted. Contact Dell (see "Contacting Dell"
on page 130).No timer tick interrupt
A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell
Diagnostics" on page 65).
NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME PROGRAMS AND TRY AGAIN —You have too many programs
open. Close all windows and open the program that you want to use.
OPERATING SYSTEM NOT FOUND —Reinstall the hard drive (see "Hard Drive" on page 98). If the problem persists,
contact Dell (see "Contacting Dell" on page 130).
OPTIONAL ROM BAD CHECKSUM —The optional ROM apparently failed. Contact Dell (see "Contacting Dell" on
page 130).A required .DLL file was not found
The program that you are trying to open is missing an essential file. Remove and then reinstall the program.
1
Click
Start
→
Control Panel
→
Add or Remove Programs
.
2
Select the program you want to remove.
3
Click
Remove
or
Change/Remove
and follow the prompts on the screen.
4
See the program documentation for installation instructions.
SECTOR NOT FOUND —The operating system cannot locate a sector on the hard drive. You may have a defective
sector or corrupted FAT on the hard drive. Run the Windows error-checking utility to check the file structure on the
hard drive. See the Help and Support Center for instructions. If a large number of sectors are defective, back up the
data (if possible), and then reformat the hard drive.
SEEK ERROR —The operating system cannot find a specific track on the hard drive.
74 Troubleshooting
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SHUTDOWN FAILURE —A chip on the system board may be malfunctioning. Run the System Set tests in the Dell
Diagnostics (see "Dell Diagnostics" on page 65).
TIME-OF-DAY CLOCK LOST POWER —System configuration settings are corrupted. Connect your computer to an
electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the system setup
program. Then immediately exit the program. If the message reappears, contact Dell (see "Contacting Dell" on
page 130).
TIME-OF-DAY CLOCK STOPPED —The reserve battery that supports the system configuration settings may require
recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, contact Dell
(see "Contacting Dell" on page 130).
TIME-OF-DAY NOT SET-PLEASE RUN THE SYSTEM SETUP PROGRAM —The time or date stored in the system
setup program does not match the system clock. Correct the settings for the Date and Time options (see "System
Setup Program" on page 85).
TIMER CHIP COUNTER 2 FAILED —A chip on the system board may be malfunctioning. Run the System Set tests in
the Dell Diagnostics (see "Dell Diagnostics" on page 65).
UNEXPECTED INTERRUPT IN PROTECTED MODE —The keyboard controller may be malfunctioning, or a memory
module may be loose. Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics (see
"Dell Diagnostics" on page 65).
X:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY —Insert a disk into the drive and try again.
WARNING: BATTERY IS CRITICALLY LOW —The battery is running out of charge. Replace the battery, or connect
the computer to an electrical outlet. Otherwise, activate hibernate mode or shut down the computer.
IEEE 1394 Device Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide
.
ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS —
1
Click
Start
→
Control Panel
→
Printers and Other Hardware
.
If your IEEE 1394 device is listed, Windows recognizes the device.
IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE —
If the device was provided by Dell, contact Dell (
see
"Contacting Dell" on page 130
). If the device was provided by
a different manufacturer, contact that
manufacturer.
ENSURE THAT THE IEEE 1394 DEVICE IS PROPERLY INSERTED INTO THE CONNECTOR
Keyboard Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide
.
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 130) as you perform the various
checks.
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NOTE: Use the integrated keyboard when running the Dell Diagnostics or the system setup program. When you
attach an external keyboard, the integrated keyboard remains fully functional.
External Keyboard problems
NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional.
CHECK THE KEYBOARD CABLE —Shut down the computer. Disconnect the keyboard cable and check it for
damage, and firmly reconnect the cable.
If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the
computer.
CHECK THE EXTERNAL KEYBOARD —
1
Shut down the computer, wait 1 minute, and turn it on again.
2
Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine.
3
From the Windows desktop, click
Start
→
All Programs
→
Accessories
→
Notepad
.
4
Type some characters on the external keyboard and verify that they appear on the display.
If you cannot verify these steps, you may have a defective external keyboard.
TO VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD, CHECK THE INTEGRATED KEYBOARD —
1
Shut down the computer.
2
Disconnect the external keyboard.
3
Turn on the computer.
4
From the Windows desktop, click
Start
→
All Programs
→
Accessories
→
Notepad
.
5
Type some characters on the internal keyboard and verify that they appear on the display.
If the characters appear now but did not with the external keyboard, you may have a defective external
keyboard. Contact Dell (see "Contacting Dell" on page 130).
RUN THE KEYBOARD DIAGNOSTICS TESTS —Run the PC-AT Compatible Keyboards tests in the Dell Diagnostics
(see "Dell Diagnostics" on page 65). If the tests indicate a defective external keyboard, contact Dell (see
"Contacting
Dell" on page 130
).
Unexpected characters
DISABLE THE NUMERIC KEYPAD —Press <Num Lk> to disable the numeric keypad if numbers are displayed
instead of letters. Verify that the numbers lock light is not lit.
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide
.
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The computer does not start up
ENSURE THAT THE AC ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET.
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system shutdown.
TURN THE COMPUTER OFF —If you are unable to get a response by pressing a key on your keyboard or moving your
mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your
computer.
A program stops responding or crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
END THE PROGRAM —
1
Press <Ctrl><Shift><Esc> simultaneously.
2
Click
Task Ma n a ger
.
3
Click
Applications
.
4
Click the program that is no longer responding.
5
Click
End Task
.
CHECK THE SOFTWARE DOCUMENTATION —If necessary, uninstall and then reinstall the program.
A program is designed for an earlier Microsoft® Windows® operating system
RUN THE PROGRAM COMPATIBILITY WIZARD —The Program Compatibility Wizard configures a program so it
runs in an environment similar to non-Windows XP operating system environments.
1
Click
Start
→
All Programs
→
Accessories
→
Program Compatibility Wizard
→
Next
.
2
Follow the instructions on the screen.
A solid blue screen appears
TURN THE COMPUTER OFF —If you are unable to get a response by pressing a key on your keyboard or moving your
mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your
computer.
Other software problems
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING
INFORMATION —
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software.
See the software documentation for information.
• Ensure that the program is installed and configured properly.
Troubleshooting 77
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• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
BACK UP YOUR FILES IMMEDIATELY
USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS
SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE Start MENU
SCAN THE COMPUTER FOR SPYWARE —If you are experiencing slow computer performance, you frequently receive
pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected
with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an
upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for
the keyword
spyware
.
RUN THE DELL DIAGNOSTICS —See "Dell Diagnostics" on page 65. If all tests run successfully, the error condition
is related to a software problem.
Memory Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 130) as you complete these
checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide
.
IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
• Save and close any open files and exit any open programs you are not using to see if that resolves the
problem.
• See the software documentation for minimum memory requirements. If necessary, install additional
memory (
see "Memory" on page 105).
• Reseat the memory modules to ensure that your computer is successfully communicating with the
memory (
see "Memory" on page 105).
• Run the
Dell Diagnostics (see "Dell Diagnostics" on page 65).
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —
• Reseat the memory modules (see "Memory" on page 105) to ensure that your computer is successfully
communicating with the memory.
• Ensure that you are following the memory installation guidelines (
see "Memory" on page 105).
• Run the
Dell Diagnostics (see "Dell Diagnostics" on page 65).
Network Problems
Fill out the "Diagnostics Checklist" on page 130 as you complete these checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide
.
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General
CHECK THE NETWORK CABLE CONNECTOR —Ensure that the network cable is firmly inserted into both the
network connector on the back of the computer and the network connector.
CHECK THE NETWORK LIGHTS ON THE NETWORK CONNECTOR —No light indicates that no network
communication exists. Replace the network cable.
RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN.
CHECK YOUR NETWORK SETTINGS —Contact your network administrator or the person who set up your network
to verify that your network settings are correct and that the network is functioning.
Mobile Broadband Network
NOTE: The Dell Mobile Broadband Card Utility user’s guide is located under Help and Support. You can also
download the user’s guide from support.dell.com.
NOTE: The icon appears in the notification area if the computer has a Dell Mobile Broadband card installed.
Double-click the icon to launch the utility.
CANNOT CONNECT —The Dell Mobile Broadband Card must be activated on the network in order to connect.
Position the mouse over the icon in the notification area to read the status of the connection. If the status
indicates the mobile broadband card is not activated, see "Activate your Mobile Broadband card" on page 78 for more
information. If problems persist, contact your Mobile Broadband service carrier for details on your plan.
CHECK YOUR MOBILE BROADBAND NETWORK SERVICE —Contact your Mobile Broadband service carrier to verify
coverage plan and supported services.
CHECK THE STATUS IN THE DELL MOBILE BROADBAND CARD UTILITY —Click the icon in the taskbar to
launch the utility. Check the status in the main window:
•
No card detected
– Restart the computer and launch the utility again.
•
Wireless Disabled
– Ensure that the Dell Wi-Fi Catcher™ switch is in the "on" position.
Additionally, right-click the
icon and ensure that the switch is enabled.
•
Searching
– The Dell Mobile Broadband Card Utility has not yet located a Mobile Broadband
network. If the searching state persists, ensure that the signal strength is adequate.
•
No service
– The Dell Mobile Broadband Card Utility did not locate a Mobile Broadband network.
Ensure that the signal strength is adequate. Restart the Dell wireless utility or contact your Mobile
Broadband network provider.
•
Check your WWAN service
– Contact your Mobile Broadband network service provider to verify
coverage plan and supported services.
ACTIVATE YOUR MOBILE BROADBAND CARD —Before you connect to the Internet, you must activate the Mobile
Broadband service through your cellular service provider. For instructions and for additional information about using
the Dell Mobile Broadband Card Utility, see the user's guide available through the Windows Help and Support
Center. To access the Help and Support Center, see "Windows Help and Support Center" on page 11. The user's
guide is also available on the Dell Support website at support.dell.com and on the CD included with your Mobile
Broadband card if you purchased the card separately from your computer.
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PC Card or ExpressCard Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide
.
CHECK THE CARD —Ensure that the card is properly inserted into the connector.
ENSURE THAT THE CARD IS RECOGNIZED BY WINDOWS —Double-click the Safely Remove Hardware icon in the
Windows taskbar. Ensure that the card is listed.
IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED CARD —
Contact Dell (see
"Contacting Dell" on page 130
).
IF YOU HAVE PROBLEMS WITH A CARD NOT PROVIDED BY DELL —Contact the PC Card manufacturer.
Power Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 130) as you complete these
checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide
.
CHECK THE POWER LIGHT —When the power light is lit or blinking, the computer has power. If the power light is
blinking, the computer is in standby mode—press the power button to exit standby mode. If the light is off, press the
power button to turn on the computer.
CHARGE THE BATTERY —The battery charge may be depleted.
1
Reinstall the battery.
2
Use the AC adapter to connect the computer to an electrical outlet.
3
Turn on the computer.
NOTE: Battery operating time (the time the battery can hold a charge) decreases over time. Depending on how
often the battery is used and the conditions under which it is used, you may need to purchase a new battery during
the life of your computer.
CHECK THE BATTERY STATUS LIGHT —If the battery status light flashes orange or is a steady orange the battery
charge is low or depleted. Connect the computer to an electrical outlet.
If the battery status light flashes green and orange, the battery is too hot to charge. Shut down the
computer, disconnect the computer from the electrical outlet, and then let the battery and computer
cool to room temperature.
If the battery status light rapidly flashes orange, the battery may be defective.
Contact Dell (see
"Contacting Dell" on page 130
).
CHECK THE BATTERY TEMPERATURE —If the battery temperature is below 0° C (32° F), the computer will not start
up.
TEST THE ELECTRICAL OUTLET —Ensure that the electrical outlet is working by testing it with another device, such
as a lamp.
CHECK THE AC ADAPTER —Check the AC adapter cable connections. If the AC adapter has a light, ensure that
the light is on.
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CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET —Bypass power protection devices, power strips,
and the extension cable to verify that the computer turns on.
ELIMINATE POSSIBLE INTERFERENCE —Turn off nearby fans, fluorescent lights, halogen lamps, or other
appliances.
ADJUST THE POWER PROPERTIES —See "Configuring Power Management Settings" on page 31.
RESEAT THE MEMORY MODULES —If the computer power light turns on but the display remains blank, reinstall
the memory modules
(
see "Memory" on page 105).
Ensuring Sufficient Power for Your Computer
Your computer is designed to use a 65-W or 90-W AC adapter. However, for optimum system
performance, you should always use a 90-W adapter.
Using less-powerful AC adapters, including the 65-W AC adapter, will cause you to receive a WARNING
message.
Docking Power Considerations
Due to the extra power consumption when a computer is docked to the Dell D/Dock, normal computer
operation is not possible on battery power alone. Ensure that the AC adapter is connected to your
computer when the computer is docked to the Dell D/Dock.
Docking While the Computer Is Running
If a computer is connected to the Dell D/Dock or Dell D/Port while the computer is running, presence of
the docking device is ignored until the AC adapter is connected to the computer.
AC Power Loss While the Computer Is Docked
If a computer loses AC power while docked to the Dell D/Dock or Dell D/Port, the computer
immediately goes into low-performance mode.
Printer Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 130) as you complete these
checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide
.
NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer.
ENSURE THAT THE PRINTER IS TURNED ON
CHECK THE PRINTER CABLE CONNECTIONS —
• See the printer documentation for cable connection information.
• Ensure that the printer cables are securely connected to the printer and the computer.
TEST THE ELECTRICAL OUTLET —Ensure that the electrical outlet is working by testing it with another device, such
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as a lamp.
VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS —
1
Click
Start
→
Control Panel
→
Printers and Other Hardware
→
View installed printers or fax printers
.
2
If the printer is listed, right-click the printer icon.
3
Click
Properties
→
Ports
. For a parallel printer, ensure that the
Print to the following port(s):
setting is
LPT1 (Printer Port)
. For a USB printer, ensure that the
Print to the following port(s):
setting is
USB
.
REINSTALL THE PRINTER DRIVER —See the printer documentation for instructions.
Scanner Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide
.
NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.
CHECK THE SCANNER DOCUMENTATION —See the scanner documentation for setup and troubleshooting
information.
UNLOCK THE SCANNER —Ensure that your scanner is unlocked if it has a locking tab or button.
RESTART THE COMPUTER AND TRY THE SCANNER AGAIN
CHECK THE CABLE CONNECTIONS —
• See the scanner documentation for cable connection information.
• Ensure that the scanner cables are securely connected to the scanner and the computer.
VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS —
1
Click
Start
→
Control Panel
→
Printers and Other Hardware
→
Scanners and Cameras
.
If your scanner is listed, Windows recognizes the scanner.
REINSTALL THE SCANNER DRIVER —See the scanner documentation for instructions.
Sound and Speaker Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 130) as you complete these
checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide
.
No sound from integrated speakers
ADJUST THE WINDOWS VOLUME CONTROL —Double-click the speaker icon in the lower-right corner of your
screen. Ensure that the volume is turned up and that the sound is not muted. Adjust the volume, bass, or treble
controls to eliminate distortion.
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COMMENT
verify shortcuts--add back in if necessary
REINSTALL THE SOUND (AUDIO) DRIVER —See "Reinstalling Drivers and Utilities" on page 91.
No sound from external speakers
ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON —See the setup diagram supplied with the
speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion.
ADJUST THE WINDOWS VOLUME CONTROL —Click or double-click the speaker icon in the lower-right corner of
your screen. Ensure that the volume is turned up and that the sound is not muted.
DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR —Sound from the speakers is automatically
disabled when headphones are connected to the computer’s front-panel headphone connector.
TEST THE ELECTRICAL OUTLET —Ensure that the electrical outlet is working by testing it with another device, such
as a lamp.
ELIMINATE POSSIBLE INTERFERENCE —Turn off nearby fans, fluorescent lights, or halogen lamps to check for
interference.
REINSTALL THE AUDIO DRIVER —
See
"Reinstalling Drivers and Utilities" on page 91.
RUN THE DELL DIAGNOSTICS —See "Dell Diagnostics" on page 65.
NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening
to MP3 songs, ensure that you did not turn the player volume down or off.
No sound from headphones
CHECK THE HEADPHONE CABLE CONNECTION —Ensure that the headphone cable is securely inserted into the
headphone connector.
ADJUST THE WINDOWS VOLUME CONTROL —Click or double-click the speaker icon in the lower-right corner of
your screen. Ensure that the volume is turned up and that the sound is not muted.
Touch Pad or Mouse Problems
CHECK THE TOUCH PAD SETTINGS —
1
Click
Start
→
Control Panel
→
Printers and Other Hardware
→
Mouse
.
2
Try adjusting the settings.
CHECK THE MOUSE CABLE —Shut down the computer. Disconnect the mouse cable, check it for damage, and
firmly reconnect the cable.
If you are using a mouse extension cable, disconnect it and connect the mouse directly to the computer.
TO VERIFY THAT THE PROBLEM IS WITH THE MOUSE, CHECK THE TOUCH PAD —
1
Shut down the computer.
2
Disconnect the mouse.
3
Turn on the computer.
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4
At the Windows
desktop, use the touch pad to move the cursor around, select an icon, and open it.
If the touch pad operates correctly, the mouse may be defective.
CHECK THE SYSTEM SETUP PROGRAM SETTINGS —Verify that the system setup program lists the correct device
for the pointing device option. (The computer automatically recognizes a USB mouse without making any setting
adjustments.) For more information on using the system setup program, see "System Setup Program" on page 85.
TEST THE MOUSE CONTROLLER —To test the mouse controller (which affects pointer movement) and the
operation of the touch pad or mouse buttons, run the Mouse test in the Pointing Devices test group in the Dell
Diagnostics (see "Dell Diagnostics" on page 65).
REINSTALL THE TOUCH PAD DRIVER —See "Reinstalling Drivers and Utilities" on page 91.
Video and Display Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 130) as you complete these
checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide
.
If the display is blank
NOTE: If you are using a program that requires a higher resolution than your computer supports, it is
recommended that you attach an external monitor to your computer.
CHECK THE BATTERY —If you are using a battery to power your computer, the battery charge may be depleted.
Connect the computer to an electrical outlet using the AC adapter, and turn on the computer.
TEST THE ELECTRICAL OUTLET —Ensure that the electrical outlet is working by testing it with another device, such
as a lamp.
CHECK THE AC ADAPTER —Check the AC adapter cable connections. If the AC adapter has a light, ensure that
the light is on.
CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET —Bypass power protection devices, power strips,
and the extension cable to verify that the computer turns on.
ADJUST THE POWER PROPERTIES —Search for the keyword
standby
in the Windows Help and Support Center
(see "Windows Help and Support Center" on page 11).
SWITCH THE VIDEO IMAGE —If your computer is attached to an external monitor, press <Fn><F8> to switch
the video image to the display.
If the display is difficult to read
ADJUST THE BRIGHTNESS —Press <Fn> and the up- or down-arrow key.
MOVE THE EXTERNAL SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR —If your external speaker system
includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the computer or external monitor.
ELIMINATE POSSIBLE INTERFERENCE —Turn off nearby fans, fluorescent lights, halogen lamps, or other
appliances.
ROTATE THE COMPUTER TO FACE A DIFFERENT DIRECTION —Eliminate sunlight glare, which can cause poor
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picture quality.
ADJUST THE WINDOWS DISPLAY SETTINGS —
1
Click
Start
→
Control Panel
→
Appearance and Themes
.
2
Click the area you want to change or click the
Display
icon.
3
Try different settings for
Color quality
and
Screen resolution
.
RUN THE VIDEO DIAGNOSTICS TESTS —If no error message appears and you still have a display problem, but the
display is not completely blank, run the Video device group in the Dell Diagnostics (see "Dell Diagnostics" on
page 65). Then
contact Dell (see
"Contacting Dell" on page 130
).
SEE "ERROR MESSAGES"—If an error message appears, see "Error Messages" on page 71.
If only part of the display is readable
CONNECT AN EXTERNAL MONITOR —
1
Shut down your computer and connect an external monitor to the computer.
2
Turn on the computer and the monitor and adjust the monitor brightness and contrast controls.
If the external monitor works, the computer display or video controller may be defective.
Contact Dell
(see
"Contacting Dell" on page 130
).
System Setup Program 85
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System Setup Program
Overview
NOTE: Your operating system may automatically configure most of the options available in the system setup
program, thus overriding options that you set through the system setup program. (An exception is the External Hot
Key option, which you can disable or enable only through the system setup program.) For more information on
configuring features for your operating system, access the Help and Support Center (see "Windows Help and
Support Center" on page 11).
You can use the system setup program as follows to:
• Set or change user-selectable features—for example, your computer password
• Verify information about the computer's current configuration, such as the amount of system memory
After you set up the computer, run the system setup program to familiarize yourself with your system
configuration information and optional settings. You may want to write down the information for future
reference.
The system setup screens display the current setup information and settings for your computer, such as:
• System configuration
• Boot order
• Boot (start-up) configuration and docking-device configuration settings
• Basic device-configuration settings
• System security and hard-drive password settings
NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support, do not change
the system setup settings. Certain changes might make your computer work incorrectly.
Viewing the System Setup Screens
1
Turn on (or restart) your computer.
2
When the DELL™ logo appears, press <F2> immediately. If you wait too long and the Windows logo
appears, continue to wait until you see the Windows desktop. Then shut down your computer and try
again.
System Setup Screens
NOTE: For information about a specific item on a system setup screen, highlight the item and see the Help area on
the screen.
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In the system setup program, primary categories of settings are listed on the left. To view the types of
settings in a category, highlight the category and press <Enter>. When you highlight a setting type, the
right side of the screen displays the value for that setting type. You can change settings that appear as
white type on the screen. Values that you cannot change (because they are determined by the computer)
appear less bright.
System-setup key functions are listed across the bottom of the screen.
Commonly Used Settings
Certain settings require that you reboot the computer for new settings to take effect.
Changing the Boot Sequence
The boot sequence tells the computer where to look to find the software needed to start the operating
system. You can control the boot sequence and enable/disable devices using the Boot Sequence page,
which is located in the System category.
NOTE: To change the boot sequence on a one-time-only basis, see "Performing a One-Time Boot" on page 86.
The Boot Sequence page displays a general list of the bootable devices that may be installed in your
computer, including but not limited to the following:
•Diskette Drive
•Modular bay HDD
• Internal HDD
•CD/DVD/CD-RW drive
During the boot routine, the computer starts at the top of the list and scans each enabled device for the
operating system start-up files. When the computer finds the files, it stops searching and starts the
operating system.
To control the boot devices, select (highlight) a device by pressing the down-arrow or up-arrow key, and
then enable or disable the device or change its order in the list.
• To enable or disable a device, highlight the item and press the space bar. Enabled items appear as white
and display a small triangle to the left; disabled items appear blue or dimmed without a triangle.
• To reorder a device in the list, highlight the device and then press <u> or <d> (not case-sensitive) to
move the highlighted device up or down.
Boot sequence changes take effect as soon as you save the changes and exit the system setup program.
Performing a One-Time Boot
You can set a one-time-only boot sequence without entering the system setup program. (You can also use
this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive.)
1
Shut down the computer through the
Start
menu.
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2
If the computer is connected to a docking device (docked), undock it. See the documentation that
came with your docking device for instructions.
3
Connect the computer to an electrical outlet.
4
Turn on the computer. When the DELL logo appears, press <F12> immediately. If you wait too long
and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down
your computer and try again.
5
When the boot device list appears, highlight the device from which you want to boot and press
<Enter>.
The computer boots to the selected device.
The next time you reboot the computer, the previous boot order is restored.
Changing COM Ports
Serial Port, which is located in the Onboard Devices category, allows you to map the serial port COM
address or disable the serial port and its address, which frees computer resources for another device to
use.
Enabling the Infrared Sensor
1
Locate
Fast IR
under
Onboard Devices
.
NOTE: Ensure that the COM port that you select is different from the COM port assigned to the serial connector.
2
Press <Enter>.
3
Use the arrow keys to select the infrared COM port setting.
4
Press <Enter>.
5
Follow the instructions on the screen.
After you enable the infrared sensor, you can use it to establish a link to an infrared device. To set up and
use an infrared device, see the infrared device documentation and "Windows Help and Support Center"
on page 11.
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Traveling With Your Computer 89
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Traveling With Your Computer
Identifying Your Computer
• Attach a name tag or business card to the computer.
• Write down your Service Tag and store it in a safe place away from the computer or carrying case. Use
the Service Tag if you need to report a loss or theft to law enforcement officials and to Dell.
• Create a file on the Microsoft
®
Windows
®
desktop called
if_found
. Place information such as your
name, address, and phone number in this file.
• Contact your credit card company and ask if it offers coded identification tags.
Packing the Computer
• Remove any external devices attached to the computer and store them in a safe place. Remove any
cables attached to installed PC Cards, and remove any extended PC Cards (see "Removing a Card or
Blank" on page 55).
• To make the computer as light as possible, replace any devices installed in the module bay with the
Dell TravelLite™ module.
• Fully charge the main battery and any spare batteries that you plan to carry with you.
• Shut down the computer.
• Disconnect the AC adapter.
NOTICE: When the display is closed, extraneous items on the keyboard or palm rest could damage the display.
• Remove any extraneous items, such as paper clips, pens, and paper, from the keyboard and palm rest
and close the display.
• Use the optional Dell™ carrying case to pack the computer and its accessories together safely.
• Avoid packing the computer with items such as shaving cream, colognes, perfumes, or food.
NOTICE: If the computer has been exposed to extreme temperatures, allow it to acclimate to room temperature for
1 hour before turning it on.
• Protect the computer, the batteries, and the hard drive from hazards such as extreme temperatures and
overexposure to sunlight, dirt, dust, or liquids.
• Pack the computer so that it does not slide around in the trunk of your car or in an overhead storage
compartment.
Travel Tips
NOTICE: Do not move the computer while using the optical drive to prevent loss of data.
NOTICE: Do not check the computer as baggage.
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• Consider changing your power management options to maximize battery operating time (see
"Configuring Power Management Settings" on page 31).
• If you are traveling internationally, carry proof of ownership—or of your right to use the computer if it
is company-owned—to speed your passage through customs. Investigate the customs regulations of
the countries you plan to visit, and consider acquiring an international carnet (also known as a
merchandise passport
) from your government.
• Find out what type of electrical outlets are used in the countries you will visit, and have appropriate
power adapters.
• Check with your credit card company for information about the kinds of emergency travel assistance it
offers to users of portable computers.
Traveling by Air
NOTICE: Do not walk the computer through a metal detector. Send the computer through an X-ray machine or
have it hand-inspected.
• Ensure that you have a charged battery available in case you are asked to turn on the computer.
• Prior to entering the airplane, verify that using a computer is permitted. Some airlines forbid the use of
electronic devices during flight. All airlines forbid the use of electronic devices during takeoff and
landing.
Reinstalling Software 91
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Reinstalling Software
Drivers
What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a
driver program.
A driver acts like a translator between the device and any other programs that use the device. Each device
has its own set of specialized commands that only its driver recognizes.
Dell ships your computer to you with required drivers already installed—no further installation or
configuration is needed.
NOTICE: The optional Drivers and Utilities CD may contain drivers for operating systems that are not on your
computer. Ensure that you are installing software appropriate for your operating system.
Many drivers, such as the keyboard driver, come with your Microsoft® Windows® operating system. You
may need to install drivers if you:
• Upgrade your operating system.
• Reinstall your operating system.
• Connect or install a new device.
Identifying Drivers
If you experience a problem with any device, identify whether the driver is the source of your problem
and, if necessary, update the driver.
1
Click
Start
→
Control Panel
→
System
.
2
Click
Hardware
→
Device Manager
.
3
Scroll down the list to see if any device has an exclamation point (a yellow circle with a [
!
]) on the
device icon.
If an exclamation point is next to the device name, you may need to reinstall the driver or install a new
driver (see "Reinstalling Drivers and Utilities" on page 91).
Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities CD provide approved drivers
for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly.
Using Windows XP Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver
Rollback to replace the driver with the previously installed version.
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1
Click
Start
→
Control Panel
→
System
.
2
Click
Hardware
→
Device Manager
.
3
Right-click the device for which the new driver was installed and click
Properties
.
4
Click
Drivers
→
Roll Back Driver
.
If Device Driver Rollback does not resolve the problem, then use System Restore to return your
computer to the operating state that existed before you installed the new driver (see "Using Microsoft
Windows XP System Restore" on page 93).
Using the Drivers and Utilities CD
NOTE: The Drivers and Utilities CD may be optional and may not ship with your computer.
If using Device Driver Rollback or System Restore does not resolve the problem, then reinstall the driver
from the Drivers and Utilities CD (also known as the ResourceCD).
1
Save and close any open files, and exit any open programs.
2
Insert the
Drivers and Utilities
CD.
In most cases, the CD starts running automatically. If it does not, start Windows Explorer, click your
CD drive directory to display the CD contents, and then double-click the
autorcd.exe
file. The first
time that you run the CD, it might prompt you to install setup files. Click
OK
, and follow the
instructions on the screen to continue.
3
From the
Language
drop-down menu in the toolbar, select your preferred language for the driver or
utility (if available). A welcome screen appears.
4
Click
Next
.
The CD automatically scans your hardware to detect drivers and utilities used by your computer.
5
After the CD completes the hardware scan, you can also detect other drivers and utilities. Under
Search Criteria
, select the appropriate categories from the
System Model
,
Operating System
, and
Topic
drop-down menus.
A link or links appear(s) for the specific drivers and utilities used by your computer.
6
Click the link of a specific driver or utility to display information about the driver or utility that you
want to install.
7
Click
Install
(if present) to begin installing the driver or utility. At the welcome screen, follow the
screen prompts to complete the installation.
If
Install
is not present, automatic installation is not an option. For installation instructions, either see
the appropriate instructions in the following subsections, or click
Extract
, follow the extracting
instructions, and then read the readme file.
If instructed to navigate to the driver files, click the CD directory on the driver information window to
display the files associated with that driver.
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Manually Reinstalling Drivers
NOTE: If you are reinstalling an infrared sensor driver, you must first enable the infrared sensor in the system setup
program (see "Enabling the Infrared Sensor" on page 87) before continuing with the driver installation.
1
After extracting the driver files to your hard drive as described in the previous section, right-click
My
Computer
on the Windows desktop
→
Properties
→
Hardware
→
Device Manager
.
2
Double-click the type of device for which you are installing the driver (for example,
Modems
or
Infrared devices
).
3
Double-click the name of the device for which you are installing the driver.
4
Click
Driver
→
Update Driver
.
5
Click
Install from a list or specific location (Advanced)
→
Next
.
6
Click
Browse
and browse to the location to which you previously copied the driver files.
7
When the name of the appropriate driver appears, click
Next
→
Finish
and restart your computer.
Resolving Software and Hardware Incompatibilities
If a device is either not detected during the operating system setup or is detected but incorrectly
configured, you can use the Hardware Troubleshooter to resolve the incompatibility.
1
Click
Start
→
Help and Support
.
2
Ty p e
hardware troubleshooter
in the
Search
field and click the arrow to start the search.
3
Click
Hardware Troubleshooter
→
I need to resolve a hardware conflict on my computer
→
Next
.
Restoring Your Operating System
You can restore your operating system in the following ways:
•Microsoft
®
Windows
®
XP System Restore returns your computer to an earlier operating state without
affecting data files. Use System Restore as the first solution for restoring your operating system and
preserving data files.
• If you received an
Operating System
CD with your computer, you can use it to restore your operating
system. However, using the
Operating System
CD also deletes all data on the hard drive. Use the CD
only
if System Restore did not resolve your operating system problem.
Using Microsoft Windows XP System Restore
The Microsoft Windows XP operating system provides System Restore to allow you to return your
computer to an earlier operating state (without affecting data files) if changes to the hardware, software,
or other system settings have left the computer in an undesirable operating state. See the Windows Help
and Support Center for information on using System Restore. To access the Windows Help and Support
Center, see "Windows Help and Support Center" on page 11.
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NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover
them.
NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you
set your Dell™ computer to the Windows Classic view.
Creating a Restore Point
1
Click
Start
→
Help and Support
.
2
Click the task for
System Restore
.
3
Follow the instructions on the screen.
Restoring the Computer to an Earlier Operating State
If problems occur after you install a device driver, use Device Driver Rollback (see "Using Windows XP
Device Driver Rollback" on page 91) to resolve the problem. If that is unsuccessful, then use System
Restore.
NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any
open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.
1
Click
Start
→
All Programs
→
Accessories
→
System Tools
→
System Restore
.
2
Ensure that
Restore my computer to an earlier time
is selected and click
Next
.
3
Click a calendar date to which you want to restore your computer.
The
Select a Restore Point
screen provides a calendar that allows you to see and select restore points.
All calendar dates with available restore points appear in boldface type.
4
Select a restore point and click
Next
.
If a calendar date has only one restore point, then that restore point is automatically selected. If two or
more restore points are available, click the restore point that you prefer.
5
Click
Next
.
The
Restoration Complete
screen appears after System Restore finishes collecting data and then the
computer restarts.
6
After the computer restarts, click
OK
.
To change the restore point, you can either repeat the steps using a different restore point, or you can
undo the restoration.
Undoing the Last System Restore
NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not
alter, open, or delete any files or programs until the system restoration is complete.
1
Click
Start
→
All Programs
→
Accessories
→
System Tools
→
System Restore
.
2
Click
Undo my last restoration
→
Next
.
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Enabling System Restore
If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is
automatically disabled. To see if System Restore is enabled:
1
Click
Start
→
Control
Panel
→
Performance and Maintenance
→
System
→
System Restore
.
2
Ensure that
Turn off System Restore
is unchecked.
Using the Operating System CD
Before You Begin
If you are considering reinstalling the Windows XP operating system to correct a problem with a newly
installed driver, first try using Windows XP Device Driver Rollback (see "Using Windows XP Device
Driver Rollback" on page 91). If Device Driver Rollback does not resolve the problem, then use
System
Restore
to return your operating system to the operating state it was in before you installed the new
device driver (see "Using Microsoft Windows XP System Restore" on page 93).
To reinstall Windows XP, you need the following items:
•Dell™
Operating System
CD
•Dell
Drivers and Utilities
CD
NOTE: The Drivers and Utilities CD contains drivers that were installed during assembly of the computer. Use the
Drivers and Utilities CD to load any required, including the drivers required if your computer has a RAID controller.
drivers. Depending on the region from where you ordered your computer, or whether you requested the CDs, the
Drivers and Utilities CD and Operating System CD may not ship with your system.
Reinstalling Windows XP
The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you
must also reinstall the device drivers, virus protection program, and other software.
NOTICE: The optional Operating System CD provides options for reinstalling Windows XP. The options can
overwrite files and possibly affect programs installed on your hard drive. Therefore, do not reinstall Windows XP
unless a Dell technical support representative instructs you to do so.
1
Save and close any open files and exit any open programs.
2
Insert the
Operating System
CD. Click
Exit
if the
Install Windows XP
message appears and
restart the computer.
3
Press <F12> immediately after the DELL™ logo appears.
If the operating system logo appears, wait until you see the Windows desktop, and then shut down the
computer and try again.
4
Follow the instructions on the screen to complete the installation.
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Template Last Updated - 7/01/2005 Adding and Replacing Parts 97
14
Adding and Replacing Parts
Before You Begin
This chapter provides procedures for removing and installing the components in your computer.
Unless otherwise noted, each procedure assumes that the following conditions exist:
• You have performed the steps in "Turning Off Your Computer" on page 97 and "Before Working
Inside Your Computer" on page 97.
• You have read the safety information in your Dell™
Product Information Guide.
Recommended Tools
The procedures in this document may require the following tools:
• Small flat-blade screwdriver
• Phillips screwdriver
• Small plastic scribe
• Flash BIOS update (see the Dell Support website at
support.dell.com
)
Turning Off Your Computer
NOTICE: To avoid losing data, save and close any open files and exit any open programs before you turn off
your computer.
1
Shut down the operating system:
a
Save and close any open files, exit any open programs, click
Start
→
Shut Down
.
b
Select
Shut down
→
OK
.
The computer turns off after the operating system shutdown process finishes.
2
Ensure that the computer and any attached devices are turned off. If your computer and attached
devices did not automatically turn off when you shut down your operating system, press and hold
the power button for 4 seconds.
Before Working Inside Your Computer
Use the following safety guidelines to help protect your computer from potential damage and to
help ensure your own personal safety.
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CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide
.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card
by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.
NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing
that is not authorized by Dell is not covered by your warranty.
NOTICE: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables
have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before
you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector
pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned.
NOTICE: To avoid damaging the computer, perform the following steps before you begin working inside the computer.
1
Ensure that the work surface is flat and clean to prevent the computer cover from being scratched.
2
Turn off your computer (see "Turning Off Your Computer" on page 97).
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the
network wall connector.
3
Disconnect any telephone or network cables from the computer.
4
Disconnect your computer and all attached devices from their electrical outlets.
NOTICE: To avoid damaging the system board, you must remove the main battery before you service the computer.
5
Remove the battery (see "Replacing the Battery" on page 31).
6
Press the power button to ground the system board.
7
Remove any installed ExpressCards or PC Cards (see "Removing a Card or Blank" on page 55).
Hard Drive
CAUTION: If you remove the hard drive from the computer when the drive is hot,
do not touch
the metal housing
of the hard drive.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide
.
NOTICE: To prevent data loss, turn off your computer before removing the hard drive. Do not remove the hard drive
while the computer is turned on, in standby mode, or in hibernate mode.
NOTICE: Hard drives are extremely fragile; even a slight bump can damage the drive.
NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell.
NOTE: If you are installing a hard drive from a source other than Dell, you need to install an operating system,
drivers, and utilities on the new hard drive.
To replace the hard drive in the hard drive bay:
1
Follow the procedures in "Before You Begin" on page 97.
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2
Turn the computer upside-down, and remove the two screws that secure the hard drive carrier to the
chassis.
NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. See "Protecting
Against Electrostatic Discharge" in the Product Information Guide.
3
Slide the hard drive carrier out of the computer.
4
Remove the new drive from its packaging.
Save the original packaging for storing or shipping the hard drive.
NOTICE: Use firm and even pressure to slide the drive into place. If you use excessive force, you may damage the
connector.
5
Slide the new hard drive into the bay and into the connector until it is fully seated.
6
Replace the screws.
7
Install the operating system for your computer (see "Restoring Your Operating System" on page 93).
8
Install the drivers and utilities for your computer (see "Reinstalling Drivers and Utilities" on page 91).
1screws (2)
1
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Returning a Hard Drive to Dell
Return your old hard drive to Dell in its original or comparable foam packaging. Otherwise, the hard
drive may be damaged in transit.
Media Bay
NOTE: If the device security screw is not present, you can remove and install devices while the computer is
running and connected to a docking device (docked).
Removing the Device Security Screw
If present, you must remove the device security screw before you remove the device:
1
Save and close any open files, exit any open programs, and shut down the computer.
2
If the computer is connected to a docking device (docked), undock it. See the documentation that
came with your docking device for instructions.
3
Close the display and turn the computer upside-down.
4
Use a #1 Phillips screwdriver to remove the device security screw from the bottom of the computer.
1foam packaging 2hard drive
2
1
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Removing and Installing Media Bay Devices
NOTE: If the device security screw is not installed, you can remove and install devices while the computer is
running and connected to a docking device (docked).
NOTICE: To prevent damage to devices, store them in a safe, dry place when they are not installed in the
computer. Avoid pressing down on them or placing heavy objects on top of them.
1
If present, remove the device security screw from the bottom of the computer (see "Removing the
Device Security Screw" on page 100).
2
If the computer is running, double-click the
Safely Remove Hardware
icon on the taskbar, click the
device you want to eject, and click
Stop
.
3
Press the device latch release.
4
Pull the device out of the media bay.
1device security screw
2device latch release
1
2
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5
Push the new device into the bay until it clicks.
Hinge Cover
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide
.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically
touching an unpainted metal surface (such as a connector on the back of the computer).
NOTICE: The hinge cover is fragile and can be damaged if extreme force is used. Be careful when removing the
hinge cover.
1
Follow the procedures in "Before You Begin" on page 97.
2
Turn the computer top-side up, and then open the display all the way (180 degrees) so that it rests on
your work surface.
NOTICE: To avoid damaging the hinge cover, do not lift the cover on both sides simultaneously.
3
Insert a scribe in the indent to carefully pry up the hinge cover on the right side.
1
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4
Ease the hinge cover up, moving from right to left, and remove it.
5
To replace the hinge cover, insert the left edge of the cover into the hinge cover slot, and press from left
to right until the cover snaps into place.
Keyboard
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide
.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically
touching an unpainted metal surface (such as a connector on the back of the computer).
1
Follow the procedures in "Before You Begin" on page 97.
2
Remove the hinge cover (see "Hinge Cover" on page 102).
3
Remove the three screws at the top of the keyboard.
NOTICE: The keycaps on the keyboard are fragile, easily dislodged, and time-consuming to replace. Be careful
when removing and handling the keyboard.
4
Rotate the keyboard forward and lay it on the palm rest to allow access to the keyboard connector on
the system board.
1hinge cover 2indent
1
2
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5
Pull up on the pull-tab to disconnect the keyboard cable connector from the keyboard connector on
the system board.
NOTICE: To avoid scratching the palm rest when replacing the keyboard, hook the tabs along the front edge of the
keyboard into the palm rest, and then secure the keyboard in place.
6
To replace the keyboard, connect the keyboard connector to the system board.
7
Place the tabs along the front edge of the keyboard into the palm rest and lay the keyboard down on
the palmrest.
8
Replace the three screws at the top of the keyboard.
9
Replace the hinge cover.
1keyboard 2keyboard screws 3cable connector
4keyboard connector
2
1
3
4
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Memory
You can increase your computer memory by installing memory modules on the system board. See
"Specifications" on page 119 for information on the memory supported by your computer. Install only
memory modules that are intended for your computer.
NOTE: Memory modules purchased from Dell are covered under your computer warranty.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide
.
NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside
the computer.
The computer has two memory slots, DIMM A and DIMM B. DIMM A is located on top of the
computer under the keyboard, and DIMM B is located on the bottom of the computer under the
memory module cover. DIMM A holds the basic memory module as configured from the factory. If you
did not order additional memory, DIMM B is empty. Generally, if you add memory, you use DIMM B. If
you are upgrading memory, you may need to install memory in DIMM A and DIMM B, depending on the
extent of the upgrade.
To install a memory module in DIMM A:
1
Follow the procedures in "Before You Begin" on page 97.
2
Remove the hinge cover (see "Hinge Cover" on page 102).
3
Remove the keyboard (see "Keyboard" on page 103).
4
Ground yourself by touching one of the metal connectors on the back of the computer.
NOTICE: If you leave the area, ground yourself again when you return to the computer.
5
If you are replacing a memory module, remove the existing module:
NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory-module
securing clips.
a
Use your fingertips to carefully spread apart the securing clips on each end of the memory module
connector until the module pops up.
b
Remove the module from the connector.
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NOTICE: Insert memory modules at a 45-degree angle to avoid damaging the connector.
NOTE: If the memory module is not installed properly, the computer may not boot properly. No error message
indicates this failure.
6
Ground yourself and install the new memory module:
a
Align the notch in the module edge connector with the tab in the connector slot.
b
Slide the module firmly into the slot at a 45-degree angle, and rotate the module down until it
clicks into place. If you do not feel the click, remove the module and reinstall it.
7
Replace the keyboard (see "Keyboard" on page 103).
8
Replace the hinge cover (see "Hinge Cover" on page 102).
9
Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical
outlet.
10
Turn on the computer.
As the computer boots, it detects the additional memory and automatically updates the system
configuration information.
To confirm the amount of memory installed in the computer, click Start, click Help and Support, and
then click Computer Information.
To install a memory module in DIMM B:
1
Follow the procedures in "Before You Begin" on page 97.
1memory module 2securing clips (2)
1
2
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2
Turn the computer upside-down, loosen the captive screw on the memory module cover, and then
remove the cover.
NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory-module
securing clips.
3
If you are replacing a memory module, remove the existing module:
a
Use your fingertips to carefully spread apart the securing clips on each end of the memory module
connector until the module pops up.
b
Remove the module from the connector.
1captive screw
1
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NOTICE: If you need to install memory modules in two connectors, install a memory module in the connector
labeled “DIMMA” before you install a module in the connector labeled “DIMMB.” Insert memory modules at a
45-degree angle to avoid damaging the connector.
NOTE: If the memory module is not installed properly, the computer may not boot properly. No error message
indicates this failure.
4
Ground yourself and install the new memory module:
a
Align the notch in the module edge connector with the tab in the connector slot.
b
Slide the module firmly into the slot at a 45-degree angle, and rotate the module down until it
clicks into place. If you do not feel the click, remove the module and reinstall it.
5
Replace the memory module cover and tighten the screw.
NOTICE: If the cover is difficult to close, remove the module and reinstall it. Forcing the cover to close may
damage your computer.
6
Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical
outlet.
7
Turn on the computer.
As the computer boots, it detects the additional memory and automatically updates the system
configuration information.
1memory module 2securing clips (2)
1
2
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To confirm the amount of memory installed in the computer, click the Start button, click Help and
Support, and then click Computer Information.
Subscriber Identity Module (SIM) Card
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide
.
1
Follow the procedures in "Before You Begin" on page 97.
2
Remove the battery (see "Replacing the Battery" on page 31).
3
Slide the SIM card into the compartment with the cut-off corner of the card facing away from the
compartment.
Wireless Cards
If you ordered a wireless LAN or WAN card with your computer, the card is already installed.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide
.
NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside
the computer.
1SIM card
1
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Wireless Local Area Network (WLAN) Cards
1
Follow the procedures in "Before You Begin" on page 97.
2
Remove the hinge cover (see "Hinge Cover" on page 102).
3
Remove the keyboard (see "Keyboard" on page 103).
4
Ground yourself by touching one of the metal connectors on the back of the computer.
NOTE: If you leave the area, ground yourself again when you return to the computer.
5
If a card is not already installed, go to step 6. If you are replacing a card, remove the existing card:
a
Disconnect the antenna cable from the card.
b
Release the card by spreading the metal securing tabs until the card pops up slightly.
1antenna cables
1
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c
Lift the card out of its connector.
NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors and
realign the card.
NOTE: Do not insert a Mobile Broadband network card into the WLAN card slot.
NOTE: The WLAN card may have two or three connectors, depending on the type of card you ordered.
6
Install the card:
NOTICE: To avoid damaging the WLAN card, never place cables on top of or under the card.
a
Move any antenna cables out of the way to make space for the WLAN card.
b
Align the card with the connector at a 45-degree angle, and press the card into the connector until
it clicks.
NOTE: Your WLAN card may have two or three connectors, depending on the type of card you ordered. Most
connectors have color-coded markings that correspond to the type of cable required.
NOTE: For more specific information about which cable to connect to which connector, see the documentation
that came with your WLAN card.
7
Connect the antenna cables to the WLAN card, ensuring that you route the cables correctly.
Mobile Broadband Cards
1
Follow the procedures in "Before You Begin" on page 97.
2
Remove the hinge cover (see "Hinge Cover" on page 102).
1WLAN card 2metal securing tabs (2)
1
2
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3
Remove the keyboard (see "Keyboard" on page 103).
4
Ground yourself by touching one of the metal connectors on the back of the computer.
NOTE: If you leave the area, ground yourself again when you return to the computer.
5
If a card is not already installed
, go to step 6.
If you are replacing a card
, remove the existing card:
a
Disconnect the antenna cables from the card.
b
Release the card by spreading the metal securing tabs until the card pops up slightly.
1antenna cables
1
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c
Lift the card out of its connector.
NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors and
realign the card.
6
Install the card:
NOTICE: To avoid damaging the Mobile Broadband card, never place cables on top of or under the card.
a
Align the card with the connector at a 45-degree angle, and press the card into the connector until
it clicks.
NOTE: Most connectors have color-coded markings that correspond to the type of cable required. For more
specific information about which cable to connect to which connector, see the documentation that came with your
Mobile Broadband card.
b
Connect the antenna cable or cables to the
Mobile Broadband card,
ensuring that you route the
cables correctly.
Internal Card With Bluetooth® Wireless Technology
CAUTION: Before performing the following procedures, read the safety instructions in your
Product Information
Guide
.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically
touching a connector on the back panel of the computer.
1Mobile Broadband card 2metal securing tabs (2)
2
1
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NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside
the computer.
If you ordered an internal card with Bluetooth wireless technology with your computer, it is already
installed.
1
Follow the procedures in "Before You Begin" on page 97.
2
Remove the hinge cover (see "Hinge Cover" on page 102).
NOTICE: Be careful when removing the card to avoid damaging the card, card cable, or surrounding components.
3
Remove the card from its compartment in the computer.
a
Slide the card to the right.
b
Rotate the card toward the front of the computer.
c
Lift the card out of the computer.
4
Disconnect the card from the card cable connector.
1metal tab 2card 3card cable
connector
3
2
1
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Coin-Cell Battery
CAUTION: Before performing the following procedures, follow the safety instructions in your
Product
Information Guide
.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically
touching a connector on the back panel of the computer.
NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside
the computer.
1
Follow the procedures in "Before You Begin" on page 97.
2
Remove the hinge cover (see "Hinge Cover" on page 102).
3
Remove the keyboard (see "Keyboard" on page 103).
1card 2card connector 3card cable
connector
3
21
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4
Remove the battery cable connector from the connector on the system board.
5
Being careful not to break the plastic, slightly raise the corner of the mylar above the battery.
6
While holding the mylar, grasp the battery and pull out of the battery compartment.
1mylar
2coin-cell battery
3battery cable connector
3
1
2
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Dell™ QuickSet
NOTE: This feature may not be available on your computer.
Dell™ QuickSet provides you with easy access to configure or view the following types of settings:
• Network connectivity
• Power management
•Display
• System information
Depending on what you want to do in Dell™ QuickSet, you can start it by either clicking, double-clicking,
or right-clicking the QuickSet icon, , in the Microsoft® Windows® taskbar. The taskbar is located in
the lower-right corner of your screen.
For more information about QuickSet, right-click the QuickSet icon and select Help.
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Template Last Updated - 7/01/2005 Specifications 119
16
Specifications
Processor
Processor type Intel® Core™ Duo processor
L1 cache 64 KB (internal)
L2 cache 2 MB (on die)
External bus frequency 533 or 667 MHz
System Information
System chipset Intel 945GM and 945PM
Data bus width 64 bits
DRAM bus width 64 bits
Processor address bus width 36 bits
PC Card
CardBus controller O2Micro Oz601 CardBus controller
PC Card connector one (supports one Type I or Type II card)
Cards supported 3.3 V and 5 V
PC Card connector size 80 pins
Data width (maximum) PCMCIA 16 bits
CardBus 32 bits
Smart Card
Read/write capabilities reads and writes to all ISO 7816 1/2/3/4
microprocessor cards (T=0, T=1)
Cards supported 3 V and 5 V
Program technology supported Java cards
Interface speed 9600–115,200 BPS
EMV level level 1 certified
WHQL certification PC/SC
Compatibility compatible within a PKI environment
120 Specifications
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Insert/eject cycles certified for up to 100,000 cycles
Memory
Memory module connector two user-accessible SODIMM sockets
Memory module capacities 256 MB, 512 MB, 1 GB, and 2 GB
Memory type 533/667 DDRII SDRAM
Minimum memory 256 MB
Maximum memory 4 GB
Ports and Connectors
Serial 9-pin connector; 16550C-compatible,
16-byte buffer connector
Video 15-hole connector
Audio microphone miniconnector, stereo
headphones/speakers miniconnector
USB four 4-pin USB 2.0-compliant connectors
Infrared sensor sensor compatible with IrDA Standard 1.1
(Fast IR) and IrDA Standard 1.0 (Slow IR)
Modem RJ-11 support
Network adapter RJ-45 port
D-Dock Standard D-dock connector for devices such
as D-Docks advanced port replicators and
expansion stations.
Communications
Modem:
Ty p e
v.92 56K MDC
Controller
softmodem
Interface
Intel HDA bus
Network adapter 1 Gb Ethernet LAN on system board
Wireless internal WLAN, WWAN, and Bluetooth®
wireless support (if optional cards are
purchased)
Smart Card
(continued)
Specifications 121
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Graphics
Graphics type Pixel Shader 3.0
Data bus PCI Express
Controller/ Memory NVidia G72MV on 128-MB video memory
NVidia G72M on 256-MB video memory
LCD interface LVDS
TV support NTSC or PAL in S-video and composite
modes (through dock only)
Audio
Audio type High Definition Audio (Soft Audio)
Audio controller SigmaTel STAC9200
Stereo conversion 24-bit (stereo digital-to-analog),
24-bit (stereo analog-to-digital)
Interfaces:
Internal
PCI bus/HDA
External
microphone miniconnector, stereo
headphones/speakers miniconnector
Speaker two 4-ohm speakers
Internal speaker amplifier 2-W channel into 4ohms
Volume controls keyboard shortcuts or program menus
Display
Type (active-matrix TFT) WXGA, WSXGA+, or WUXGA
Dimensions:
Height
222.5 mm max (8.7 inches)
Width
344.5 mm (13.56 inches)
Diagonal
391.16 mm (15.4 inches)
Operating angle 0° (closed) to 180°
Viewing angles:
WXGA horizontal
40/40°
WXGA vertical
10/30°
WSXGA+ horizontal
65/65°
122 Specifications
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WSXGA+ vertical
50/50°
WUXGA horizontal
65/65°
WUXGA vertical
50/50°
Pixel pitch:
WXGA
0.2588 (15.4-inch)
WSXGA+
0.1971 (15.4-inch)
WUXGA
0.1725 (15.4-inch)
Power consumption (
panel with
backlight) (typical):
WXGA
5.0 W (max.)
WSXGA+
5.5 W (max.)
WUXGA
6.0 W (max.)
Controls brightness can be controlled through
keyboard shortcuts
Keyboard
Number of keys 87 (U.S. and Canada); 88 (Europe); 91
(Japan)
Key travel 2.7 mm ± 0.3 mm (0.11 inch ± 0.016 inch)
Key spacing 19.05 mm ± 0.3 mm (0.75 inch ± 0.012
inch)
Layout QWERTY/AZERTY/Kanji
Touch Pad
X/Y position resolution
(graphics table mode) 240 cpi
Size:
Width
64.88 mm (2.55-inch) sensor-active area
Height
48.88-mm (1.92-inch) rectangle
Track Stick
X/Y position resolution
(graphics table mode) 250 count/sec @ 100 gf
Size protrudes 0.5 mm higher than surrounding
keycaps
Display
(continued)
Specifications 123
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Battery
Ty p e :
9-cell lithium-ion battery
85 WHr
6-cell lithium-ion battery
53 WHr
Dimensions:
Depth
77.2 mm (3.08 inches)
Height
20.0 mm (0.80 inch)
Width
187.03 mm (7.48 inches)
Weight:
9-cell lithium-ion battery
0.485 kg (1.07 lb) typical
6-cell lithium-ion battery
0.355 kg (0.783 lb) typical
Voltage 14.8 VDC
Charge time (approximate):
Computer on
2.5 hours
Computer off
1 hour
Operating time varies depending on operating conditions
and can be significantly reduced under
certain power-intensive conditions.
See "Battery Performance" on page 27 for
more information.
Life span (approximate) 500 discharge/charge cycles
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
AC Adapter
Input voltage 100–240 VAC
Input current (maximum) 1.5 A
Input frequency 50–60 Hz
Output current 4.62 A
Output power 90 W
Rated output voltage 19.5 VDC
Dimensions:
124 Specifications
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Height
27.94 mm (1.1 inches)
Width
58.42 mm (2.3 inches)
Depth
133.85 mm (5.25 inches)
Weight (with cables) 0.4 kg (0.9 lb)
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
Physical
Height 35.3 mm (1.4 inches)
Width 361 mm (14.2 inches)
Depth 262.6 mm (10.3 inches)
Weight approximately 6.1 lb, depending on
configuration
Environmental
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
Relative humidity (maximum):
Operating
10% to 90% (noncondensing)
Storage
5% to 95% (noncondensing)
Maximum vibration (using a
random-vibration spectrum that
simulates user environment):
Operating
0.66 GRMS
Storage
1.30 GRMS
Maximum shock (measured with
hard drive in head-parked position
and a 2-ms half-sine pulse):
Operating
122 G
Storage
163 G
Altitude (maximum):
Operating
–15.2 to 3048 m (–50 to 10,000 ft)
AC Adapter
(continued)
Specifications 125
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Storage
–15.2 to 10,668 m (–50 to 35,000 ft)
Environmental
(continued)
126 Specifications
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Getting Help 127
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Getting Help
Obtaining Assistance
CAUTION: If you need to remove the computer covers, first disconnect the computer power and modem cables
from all electrical outlets.
1
Complete the procedures in "Troubleshooting" on page 65.
2
Run the Dell Diagnostics (see "Dell Diagnostics" on page 65).
3
Make a copy of the "Diagnostics Checklist" on page 130 and fill it out.
4
Use Dell's extensive suite of online services available at Dell Support (
support.dell.com
) for help with
installation and troubleshooting procedures.
5
If the preceding steps have not resolved the problem,
contact Dell (see "Contacting Dell" on
page 130).
NOTE: Call support from a telephone near or at the computer so that a support representative can assist you with any
necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the
call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell
Accessories folder, double-click the Express Service Code icon, and follow the directions.
For instructions on using the support service, see "Support Service."
NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local
Dell representative for information on availability.
Online Services
You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL
SUPPORT page, and fill in the requested details to access help tools and information.
You can contact Dell electronically using the following addresses:
•World Wide Web
www.dell.com/
www.dell.com/ap/
(Asian/Pacific countries only)
www.dell.com/jp
(Japan only)
www.euro.dell.com
(Europe only)
www.dell.com/la/
(Latin American countries)
www.dell.ca
(Canada only)
128 Getting Help
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• Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as user:
anonymous
, and use your e-mail address as your password.
• Electronic Support Service
mobile_support@us.dell.com
support@us.dell.com
apsupport@dell.com
(Asian/Pacific countries only)
support.jp.dell.com
(Japan only)
support.euro.dell.com
(Europe only)
• Electronic Quote Service
apmarketing@dell.com
(Asian/Pacific countries only)
sales_canada@dell.com (Canada only)
AutoTech Service
Dell's automated support service—AutoTech—provides recorded answers to the questions most
frequently asked by Dell customers about their portable and desktop computers.
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your
questions.
The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through
the support service. For the telephone number to call, see the contact numbers for your region.
Automated Order-Status Service
To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or
you can call the automated order-status service. A recording prompts you for the information needed to
locate and report on your order. For the telephone number to call, see the contact numbers for your
region.
Support Service
Dell's support service is available 24 hours a day, 7 days a week, to answer your questions about Dell
hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.
To contact Dell’s support service, see ""Obtaining Assistance" on page 127" and then call the number for
your country as listed in "Contacting Dell" on page 130.
Getting Help 129
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Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact
Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone
number to call, see the contact numbers for your region.
Product Information
If you need information about additional products available from Dell, or if you would like to place an
order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales
specialist, see the contact numbers for your region.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1
Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on
the outside of the box.
For the telephone number to call, see the contact numbers for your region.
2
Include a copy of the invoice and a letter describing the reason for the return.
3
Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages
reported by the Dell Diagnostics.
4
Include any accessories that belong with the item(s) being returned (power cables, software floppy
disks, guides, and so on) if the return is for credit.
5
Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product
returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.)
packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at Dell’s receiving dock and
returned to you.
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone system
direct your call more efficiently.
Remember to fill out the Diagnostics Checklist. If possible, turn on your computer before you call Dell
for assistance and call from a telephone at or near the computer. You may be asked to type some
commands at the keyboard, relay detailed information during operations, or try other troubleshooting
steps possible only at the computer itself. Ensure that the computer documentation is available.
CAUTION: Before working inside your computer, follow the safety instructions in your
Product Information
Guide
.
130 Getting Help
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Contacting Dell
To contact Dell electronically, you can access the following websites:
• www.dell.com
Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the system’s start-up
files. If the computer is connected to a printer, print each file. Otherwise, record the contents
of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
Getting Help 131
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•
support.dell.com
(support)
•
premiersupport.dell.com
(support for educational, government, healthcare, and medium/large
business customers, including Premier, Platinum, and Gold customers)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
NOTE: In certain countries, support specific to Dell XPS portable computers is available at a separate telephone number
listed for participating countries. If you do not see a telephone number listed that is specific for XPS portable computers,
you may contact Dell through the support number listed and your call will be routed appropriately.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the
following table. If you need assistance in determining which codes to use, contact a local or an international
operator.
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Anguilla General Support
toll-free: 800-335-0031
Antigua and Barbuda General Support
1-800-805-5924
Argentina (Buenos Aires)
International Access Code: 00
Country Code: 54
City Code: 11
Website: www.dell.com.ar
E-mail: us_latin_services@dell.com
E-mail for desktop and portable computers:
la-techsupport@dell.com
E-mail for servers and EMC
®
storage products:
la_enterprise@dell.com
Customer Care
toll-free: 0-800-444-0730
Tech Support
toll-free: 0-800-444-0733
Tech Support Services
toll-free: 0-800-444-0724
Sales
0-810-444-3355
Aruba General Support
toll-free: 800-1578
132 Getting Help
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Australia (Sydney)
International Access Code: 0011
Country Code: 61
City Code: 2
E-mail (Australia): au_tech_support@dell.com
E-mail Customer Care (Australia and
New Zealand): apcustserv@dell.com
Home and Small Business
1-300-655-533
Government and Business
toll-free: 1-800-633-559
Preferred Accounts Division (PAD)
toll-free: 1-800-060-889
Customer Care (after sales) toll-free 1-333-55(option 3)
Support (portables and desktops)
toll-free: 1-300-655-533
Support (servers and workstations)
toll-free: 1-800-733-314
Corporate Sales
toll-free: 1-800-808-385
Tran sac tion Sales
toll-free: 1-800-808-312
Fax
toll-free: 1-800-818-341
Austria (Vienna)
International Access Code: 900
Country Code: 43
City Code: 1
Website: support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
Home/Small Business Sales
0820 240 530 00
Home/Small Business Fax
0820 240 530 49
Home/Small Business Customer Care
0820 240 530 14
Preferred Accounts/Corporate Customer Care
0820 240 530 16
Support for XPS portable computers only
0820 240 530 81
Home/Small Business Support for all other Dell
computers
0820 240 530 14
Preferred Accounts/Corporate Support
0660 8779
Switchboard
0820 240 530 00
Bahamas General Support
toll-free: 1-866-278-6818
Barbados General Support
1-800-534-3066
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Getting Help 133
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Belgium (Brussels)
International Access Code: 00
Country Code: 32
City Code: 2
Website: support.euro.dell.com
E-mail for French-speaking Customers:
support.euro.dell.com/be/fr/emaildell/
Support for XPS portable computers only
024819296
Support for all other Dell computers
024819288
Support Fax
024819295
Customer Care
027131565
Corporate Sales
024819100
Fax
024819299
Switchboard
024819100
Bermuda General Support
1-800-342-0671
Bolivia General Support
toll-free: 800-10-0238
Brazil
International Access Code: 00
Country Code: 55
City Code: 51
Website: www.dell.com/br
Customer Support, Support
0800 90 3355
Support Fax
51 481 5470
Customer Care Fax
51 481 5480
Sales
0800 90 3390
British Virgin Islands General Support
toll-free: 1-866-278-6820
Brunei
Country Code: 673
Customer Support (Penang, Malaysia)
604 633 4966
Customer Care (Penang, Malaysia) 604 633 4888
Transaction Sales (Penang, Malaysia)
604 633 4955
Canada (North York, Ontario)
International Access Code: 011
Online Order Status: www.dell.ca/ostatus
AutoTech (automated support)
toll-free: 1-800-247-9362
Customer Care (Home Sales/Small Business)
toll-free: 1-800-847-4096
Customer Care (med./large business, government)
toll-free: 1-800-326-9463
Support (Home Sales/Small Business)
toll-free: 1-800-847-4096
Support (med./large bus., government)
toll-free: 1-800-387-5757
Support (printers, projectors, televisions,
handhelds, digital jukebox, and wireless)
1-877-335-5767
Sales (Home Sales/Small Business)
toll-free: 1-800-387-5752
Sales (med./large bus., government)
toll-free: 1-800-387-5755
Spare Parts Sales & Extended Service Sales
1 866 440 3355
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
134 Getting Help
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Cayman Islands General Support
1-800-805-7541
Chile (Santiago)
Country Code: 56
City Code: 2
Sales, Customer Support, and Support
toll-free: 1230-020-4823
China (Xiamen)
Country Code: 86
City Code: 592
Support website: support.dell.com.cn
Support E-mail: cn_support@dell.com
Customer Care E-mail: customer_cn@dell.com
Support Fax
592 818 1350
Support (Dell™ Dimension™ and Inspiron)
toll-free: 800 858 2969
Support (OptiPlex™, Latitude™, and Dell
Precision™)
toll-free: 800 858 0950
Support (servers and storage)
toll-free: 800 858 0960
Support (projectors, PDAs, switches, routers, and so
on)
toll-free: 800 858 2920
Support (printers)
toll-free: 800 858 2311
Customer Care
toll-free: 800 858 2060
Customer Care Fax
592 818 1308
Home and Small Business
toll-free: 800 858 2222
Preferred Accounts Division
toll-free: 800 858 2557
Large Corporate Accounts GCP
toll-free: 800 858 2055
Large Corporate Accounts Key Accounts
toll-free: 800 858 2628
Large Corporate Accounts North
toll-free: 800 858 2999
Large Corporate Accounts North Government and
Education
toll-free: 800 858 2955
Large Corporate Accounts East
toll-free: 800 858 2020
Large Corporate Accounts East Government and
Education
toll-free: 800 858 2669
Large Corporate Accounts Queue Team
toll-free: 800 858 2572
Large Corporate Accounts South
toll-free: 800 858 2355
Large Corporate Accounts West
toll-free: 800 858 2811
Large Corporate Accounts Spare Parts
toll-free: 800 858 2621
Colombia General Support
980-9-15-3978
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Getting Help 135
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Costa Rica General Support
0800-012-0435
Czech Republic (Prague)
International Access Code: 00
Country Code: 420
Website: support.euro.dell.com
E-mail: czech_dell@dell.com
Support
22537 2727
Customer Care
22537 2707
Fax
22537 2714
Tec h Fax
22537 2728
Switchboard
22537 2711
Denmark (Copenhagen)
International Access Code: 00
Country Code: 45
Website: support.euro.dell.com
E-mail: support.euro.dell.com/dk/da/emaildell/
Support for XPS portable computers only
7010 0074
Support for all other Dell computers
7023 0182
Customer Care (Relational)
7023 0184
Home/Small Business Customer Care
3287 5505
Switchboard (Relational)
3287 1200
Switchboard Fax (Relational)
3287 1201
Switchboard (Home/Small Business)
3287 5000
Switchboard Fax (Home/Small Business)
3287 5001
Dominica General Support
toll-free: 1-866-278-6821
Dominican Republic General Support
1-800-148-0530
Ecuador General Support
toll-free: 999-119
El Salvador General Support
01-899-753-0777
Finland (Helsinki)
International Access Code: 990
Country Code: 358
City Code: 9
Website: support.euro.dell.com
E-mail: support.euro.dell.com/fi/fi/emaildell/
Support
09 253 313 60
Customer Care
09 253 313 38
Fax
09 253 313 99
Switchboard
09 253 313 00
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
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France (Paris) (Montpellier)
International Access Code: 00
Country Code: 33
City Codes: (1) (4)
Website: support.euro.dell.com
E-mail: support.euro.dell.com/fr/fr/emaildell/
Home and Small Business
Support for XPS portable computers only
0825 387 129
Support for all other Dell computers
0825 387 270
Customer Care
0825 823 833
Switchboard
0825 004 700
Switchboard (calls from outside of France)
04 99 75 40 00
Sales
0825 004 700
Fax
0825 004 701
Fax (calls from outside of France)
04 99 75 40 01
Corporate
Support
0825 004 719
Customer Care
0825 338 339
Switchboard
01 55 94 71 00
Sales
01 55 94 71 00
Fax
01 55 94 71 01
Germany (Langen)
International Access Code: 00
Country Code: 49
City Code: 6103
Website: support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
Support for XPS portable computers only
06103 766-7222
Support for all other Dell computers
06103 766-7200
Home/Small Business Customer Care
0180-5-224400
Global Segment Customer Care
06103 766-9570
Preferred Accounts Customer Care
06103 766-9420
Large Accounts Customer Care
06103 766-9560
Public Accounts Customer Care
06103 766-9555
Switchboard
06103 766-7000
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Getting Help 137
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Greece
International Access Code: 00
Country Code: 30
Website: support.euro.dell.com
E-mail: support.euro.dell.com/gr/en/emaildell/
Support
00800-44 14 95 18
Gold Service Support
00800-44 14 00 83
Switchboard
2108129810
Gold Service Switchboard
2108129811
Sales
2108129800
Fax
2108129812
Grenada General Support
toll-free: 1-866-540-3355
Guatemala General Support
1-800-999-0136
Guyana General Support
toll-free: 1-877-270-4609
Hong Kong
International Access Code: 001
Country Code: 852
Website: support.ap.dell.com
Support E-mail: apsupport@dell.com
Support (Dimension and Inspiron)
2969 3188
Support (OptiPlex, Latitude, and Dell Precision)
2969 3191
Support (PowerApp™, PowerEdge™,
PowerConnect™, and PowerVault™)
2969 3196
Customer Care
3416 0910
Large Corporate Accounts
3416 0907
Global Customer Programs
3416 0908
Medium Business Division
3416 0912
Home and Small Business Division
2969 3105
India E-mail: india_support_desktop@dell.com
india_support_notebook@dell.com
india_support_Server@dell.com
Support
1600338045
and 1600448046
Sales (Large Corporate Accounts)
1600 33 8044
Sales (Home and Small Business)
1600 33 8046
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
138 Getting Help
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DELL CONFIDENTIAL – PRELIMINARY 1/25/07 – FOR PROOF ONLY
Ireland (Cherrywood)
International Access Code: 16
Country Code: 353
City Code: 1
Website: support.euro.dell.com
E-mail: dell_direct_support@dell.com
Support for XPS portable computers only
1850 200 722
Support for all other Dell computers
1850 543 543
U.K. Support (dial within U.K. only)
0870 908 0800
Home User Customer Care
01 204 4014
Small Business Customer Care
01 204 4014
U.K. Customer Care (dial within U.K. only)
0870 906 0010
Corporate Customer Care
1850 200 982
Corporate Customer Care (dial within U.K. only)
0870 907 4499
Ireland Sales
01 204 4444
U.K. Sales (dial within U.K. only)
0870 907 4000
Fax/Sales Fax
01 204 0103
Switchboard
01 204 4444
Italy (Milan)
International Access Code: 00
Country Code: 39
City Code: 02
Website: support.euro.dell.com
E-mail: support.euro.dell.com/it/it/emaildell/
Home and Small Business
Support
02 577 826 90
Customer Care
02 696 821 14
Fax
02 696 821 13
Switchboard
02 696 821 12
Corporate
Support
02 577 826 90
Customer Care
02 577 825 55
Fax
02 575 035 30
Switchboard
02 577 821
Jamaica General Support (dial from within Jamaica only)
1-800-682-3639
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Getting Help 139
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Japan (Kawasaki)
International Access Code: 001
Country Code: 81
City Code: 44
Website: support.jp.dell.com
Support (servers)
toll-free: 0120-198-498
Support outside of Japan (servers)
81-44-556-4162
Support (Dimension and Inspiron)
toll-free: 0120-198-226
Support outside of Japan (Dimension and Inspiron)
81-44-520-1435
Support (Dell Precision, OptiPlex, and Latitude)
toll-free:0120-198-433
Support outside of Japan (Dell Precision, OptiPlex,
and Latitude)
81-44-556-3894
Support (PDAs, projectors, printers, routers)
toll-free: 0120-981-690
Support outside of Japan (PDAs, projectors,
printers, routers)
81-44-556-3468
Faxbox Service
044-556-3490
24-Hour Automated Order Service
044-556-3801
Customer Care
044-556-4240
Business Sales Division (up to 400 employees)
044-556-1465
Preferred Accounts Division Sales (over 400
employees)
044-556-3433
Large Corporate Accounts Sales (over 3500
employees)
044-556-3430
Public Sales (government agencies, educational
institutions, and medical institutions)
044-556-1469
Global Segment Japan
044-556-3469
Individual User
044-556-1760
Switchboard
044-556-4300
Korea (Seoul)
International Access Code: 001
Country Code: 82
City Code: 2
E-mail: krsupport@dell.com
Support
toll-free: 080-200-3800
Support (Dimension, PDA, Electronics and
Accessories)
toll-free: 080-200-3801
Sales
toll-free: 080-200-3600
Fax
2194-6202
Switchboard
2194-6000
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
140 Getting Help
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Latin America Customer Support (Austin, Texas, U.S.A.)
512 728-4093
Customer Service (Austin, Texas, U.S.A.)
512 728-3619
Fax (Support and Customer Service) (Austin,
Texas, U.S.A.)
512 728-3883
Sales (Austin, Texas, U.S.A.)
512 728-4397
SalesFax (Austin, Texas, U.S.A.)
512 728-4600
or 512 728-3772
Luxembourg
International Access Code: 00
Country Code: 352
Website: support.euro.dell.com
Support
342 08 08 075
Home/Small Business Sales
+32 (0)2 713 15 96
Corporate Sales
26 25 77 81
Customer Care
+32 (0)2 481 91 19
Fax
26 25 77 82
Macao
Country Code: 853
Support
toll-free: 0800 105
Customer Service (Xiamen, China)
34 160 910
Transaction Sales (Xiamen, China)
29 693 115
Malaysia (Penang)
International Access Code: 00
Country Code: 60
City Code: 4
Website: support.ap.dell.com
Support (Dell Precision, OptiPlex, and Latitude)
toll-free: 1 800 880 193
Support (Dimension, Inspiron, and Electronics and
Accessories)
toll-free: 1 800 881 306
Support (PowerApp, PowerEdge, PowerConnect,
and PowerVault)
toll-free: 1800 881 386
Customer Care
toll-free:
1800 881 306
(option 6)
Tran sac tion Sales
toll-free: 1 800 888 202
Corporate Sales
toll-free: 1 800 888 213
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Getting Help 141
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Mexico
International Access Code: 00
Country Code: 52
Customer Support
001-877-384-8979
or 001-877-269-3383
Sales
50-81-8800
or 01-800-888-3355
Customer Service
001-877-384-8979
or 001-877-269-3383
Main
50-81-8800
or 01-800-888-3355
Montserrat General Support
toll-free: 1-866-278-6822
Netherlands Antilles General Support
001-800-882-1519
Netherlands (Amsterdam)
International Access Code: 00
Country Code: 31
City Code: 20
Website: support.euro.dell.com
Support for XPS portable computers only
020 674 45 94
Support for all other Dell computers
020 674 45 00
Support Fax
020 674 47 66
Home/Small Business Customer Care
020 674 42 00
Relational Customer Care
020 674 4325
Home/Small Business Sales
020 674 55 00
Relational Sales
020 674 50 00
Home/Small Business Sales Fax
020 674 47 75
Relational Sales Fax
020 674 47 50
Switchboard
020 674 50 00
Switchboard Fax
020 674 47 50
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
142 Getting Help
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New Zealand
International Access Code: 00
Country Code: 64
E-mail (New Zealand): nz_tech_support@dell.com
E-mail Customer Care (Australia and
New Zealand): apcustserv@dell.com
Customer Care toll-free: 0800-289-335
(option 3)
Support (for desktop and portable computers)
toll-free:
0800 446 255
Support (for servers and workstations)
toll-free: 0800 443 563
Home and Small Business
0800 446 255
Government and Business
0800 444 617
Sales
0800 441 567
Fax
0800 441 566
Nicaragua General Support
001-800-220-1006
Norway (Lysaker)
International Access Code: 00
Country Code: 47
Website: support.euro.dell.com
E-mail: support.euro.dell.com/no/no/emaildell/
Support for XPS portable computers only
815 35 043
Support for all other Dell products
671 16882
Relational Customer Care
671 17575
Home/Small Business Customer Care
23162298
Switchboard
671 16800
Fax Switchboard
671 16865
Panama General Support
001-800-507-0962
Peru General Support
0800-50-669
Poland (Warsaw)
International Access Code: 011
Country Code: 48
City Code: 22
Website: support.euro.dell.com
E-mail: pl_support_tech@dell.com
Customer Service Phone
57 95 700
Customer Care
57 95 999
Sales
57 95 999
Customer Service Fax
57 95 806
Reception Desk Fax
57 95 998
Switchboard
57 95 999
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Getting Help 143
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Portugal
International Access Code: 00
Country Code: 351
Website: support.euro.dell.com
E-mail: support.euro.dell.com/pt/en/emaildell/
Support
707200149
Customer Care
800 300 413
Sales
800 300 410 or 800 300 411 or
800 300 412 or 21 422 07 10
Fax
214240112
Puerto Rico General Support
1-800-805-7545
St. Kitts and Nevis General Support
toll-free: 1-877-441-4731
St. Lucia General Support
1-800-882-1521
St. Vincent and the Grenadines General Support
toll-free: 1-877-270-4609
Singapore (Singapore)
International Access Code: 005
Country Code: 65
Website: support.ap.dell.com
Support (Dimension, Inspiron, and Electronics and
Accessories)
toll-free: 1800 394 7430
Support (OptiPlex, Latitude, and Dell Precision)
toll-free: 1800 394 7488
Support (PowerApp, PowerEdge, PowerConnect,
and PowerVault)
toll-free: 1800 394 7478
Customer Care
toll-free:
1 800 394 7430
(option 6)
Tran sac tio n Sal es
toll-free: 1 800 394 7412
Corporate Sales
toll-free: 1 800 394 7419
Slovakia (Prague)
International Access Code: 00
Country Code: 421
Website: support.euro.dell.com
E-mail: czech_dell@dell.com
Support
02 5441 5727
Customer Care
420 22537 2707
Fax
02 5441 8328
Tec h Fax
02 5441 8328
Switchboard (Sales)
02 5441 7585
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
144 Getting Help
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South Africa (Johannesburg)
International Access Code:
09/091
Country Code: 27
City Code: 11
Website: support.euro.dell.com
E-mail: dell_za_support@dell.com
Gold Queue
011 709 7713
Support
011 709 7710
Customer Care
011 709 7707
Sales
011 709 7700
Fax
011 706 0495
Switchboard
011 709 7700
Southeast Asian and Pacific
Countries
Customer Support, Customer Service, and Sales
(Penang, Malaysia)
604 633 4810
Spain (Madrid)
International Access Code: 00
Country Code: 34
City Code: 91
Website: support.euro.dell.com
E-mail: support.euro.dell.com/es/es/emaildell/
Home and Small Business
Support
902 100 130
Customer Care
902 118 540
Sales
902 118 541
Switchboard
902 118 541
Fax
902 118 539
Corporate
Support
902 100 130
Customer Care
902 115 236
Switchboard
917229200
Fax
917229583
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Getting Help 145
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Sweden (Upplands Vasby)
International Access Code: 00
Country Code: 46
City Code: 8
Website: support.euro.dell.com
E-mail: support.euro.dell.com/se/sv/emaildell/
Support for XPS portable computers only
0771 340 340
Support for all other Dell products
08 590 05 199
Relational Customer Care
08 590 05 642
Home/Small Business Customer Care
08 587 70 527
Employee Purchase Program (EPP) Support
201401444
Support Fax
08 590 05 594
Sales
08 590 05 185
Switzerland (Geneva)
International Access Code: 00
Country Code: 41
City Code: 22
Website: support.euro.dell.com
E-mail: Tech_support_central_Europe@dell.com
E-mail for French-speaking HSB and Corporate
Customers: support.euro.dell.com/ch/fr/emaildell/
Support for XPS portable computers only
0848 33 88 57
Support (Home and Small Business) for all other
Dell products
0844 811 411
Support (Corporate)
0844 822 844
Customer Care (Home and Small Business)
0848 802 202
Customer Care (Corporate)
0848 821 721
Fax
022 799 01 90
Switchboard
022 799 01 01
Taiw an
International Access Code: 002
Country Code: 886
Website: support.ap.dell.com
E-mail: ap_support@dell.com
Support (OptiPlex, Latitude, Inspiron, Dimension,
and Electronics and Accessories)
toll-free: 00801 86 1011
Support (PowerApp, PowerEdge, PowerConnect,
and PowerVault)
toll-free: 00801 60 1256
Customer Care
toll-free:
00801 60 1250
(option 5)
Tran sac tio n Sal es
toll-free: 00801 65 1228
Corporate Sales
toll-free: 00801 651 227
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
146 Getting Help
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Thailand
International Access Code: 001
Country Code: 66
Website: support.ap.dell.com
Support (OptiPlex, Latitude, and Dell Precision)
toll-free: 1800 0060 07
Support (PowerApp, PowerEdge, PowerConnect,
and PowerVault)
toll-free: 1800 0600 09
Customer Care
toll-free:
1800 006 007
(option 7)
Corporate Sales
toll-free: 1800 006 009
Tran sac tion Sales
toll-free: 1800 006 006
Trinidad/Tobago General Support
1-800-805-8035
Turks and Caicos Islands General Support
toll-free: 1-866-540-3355
U.K. (Bracknell)
International Access Code: 00
Country Code: 44
City Code: 1344
Website: support.euro.dell.com
Customer Care website:
support.euro.dell.com/uk/en/ECare/Form/Home.asp
E-mail: dell_direct_support@dell.com
Support (Corporate/Preferred Accounts/PAD
[1000+ employees])
0870 908 0500
Support for XPS portable computers only
0870 366 4180
Support (direct and general) for all other products
0870 908 0800
Global Accounts Customer Care
01344 373 186
Home and Small Business Customer Care
0870 906 0010
Corporate Customer Care
01344 373 185
Preferred Accounts (500–5000 employees)
Customer Care
0870 906 0010
Central Government Customer Care
01344 373 193
Local Government & Education Customer Care
01344 373 199
Health Customer Care
01344 373 194
Home and Small Business Sales
0870 907 4000
Corporate/Public Sector Sales
01344 860 456
Home and Small Business Fax
0870 907 4006
Uruguay General Support
toll-free: 000-413-598-2521
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Getting Help 147
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U.S.A. (Austin, Texas)
International Access Code: 011
Country Code: 1
Automated Order-Status Service
toll-free: 1-800-433-9014
AutoTech (portable and desktop computers)
toll-free: 1-800-247-9362
Support (Dell TV, Printers, and Projectors) for
Relationship customers
toll-free 1-877-459-7298
Consumer (Home and Home Office) Support for
all other Dell products
toll-free: 1-800-624-9896
Customer Service
toll-free: 1-800-624-9897
DellNet™ Service and Support
toll-free: 1-877-Dellnet
(1-877-335-5638)
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Financial Services website:
www.dellfinancialservices.com
Financial Services (lease/loans)
toll-free: 1-877-577-3355
Financial Services (Dell Preferred Accounts [DPA])
toll-free: 1-800-283-2210
Business
Customer Service and Support
toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Printers and Projectors Support
toll-free: 1-877-459-7298
Public (government, education, and healthcare)
Customer Service and Support
toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Dell Sales
toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355
Dell Outlet Store (Dell refurbished computers)
toll-free: 1-888-798-7561
Software and Peripherals Sales
toll-free: 1-800-671-3355
Spare Parts Sales
toll-free: 1-800-357-3355
Extended Service and Warranty Sales
toll-free: 1-800-247-4618
Fax
toll-free: 1-800-727-8320
Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired
toll-free: 1-877-DELLTTY
(1-877-335-5889)
U.S. Virgin Islands General Support
1-877-673-3355
Venezuela General Support
8001-3605
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
148
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Appendix 149
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Appendix
Cleaning Your Computer
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide
.
Computer, Keyboard, and Display
CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet and remove any
installed batteries. Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol
cleaners, which may contain flammable substances.
• Use a can of compressed air to remove dust from between the keys on the keyboard.
NOTICE: To avoid damaging the computer or display, do not spray cleaning solution directly onto the display. Only
use products specifically designed for cleaning displays, and follow the instructions that are included with the
product.
• Moisten a soft, lint-free cloth with either water or a display cleaner, and wipe the display until it is
clean.
• Moisten a soft, lint-free cloth with water and wipe the computer and keyboard. Do not allow water
from the cloth to seep between the touch pad and the surrounding palm rest.
Touch Pad
1
Shut down your computer.
2
Disconnect any attached devices from the computer and from their electrical outlets.
3
Remove any installed batteries. See "Replacing the Battery" on page 31.
4
Moisten a soft, lint-free cloth with water, and wipe it gently across the surface of the touch pad. Do not
allow water from the cloth to seep between the touch pad and the surrounding palm rest.
Floppy Drive
NOTICE: Do not attempt to clean drive heads with a swab. You might accidentally misalign the heads which
prevents the drive from operating.
Clean your floppy drive using a commercially available cleaning kit. These kits contain pretreated
floppies to remove contaminants that accumulate during normal operation.
CDs and DVDs
NOTICE: Always use compressed air to clean the lens in the CD/DVD drive, and follow the instructions that come
with the compressed-air product. Never touch the lens in the drive.
If you notice problems, such as skipping, with the playback quality of your CDs or DVDs, try cleaning
the discs.
150 Appendix
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1
Hold the disc by its outer edge. You can also touch the inside edge of the center hole.
NOTICE: To avoid damaging the surface, do not wipe in a circular motion around the disc.
2
With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in a straight line
from the center to the outer edge of the disc.
For stubborn dirt, try using water or a diluted solution of water and mild soap. You can also purchase
commercial products that clean discs and provide some protection from dust, fingerprints, and
scratches. Cleaning products for CDs are also safe to use on DVDs.
Macrovision Product Notice
This product incorporates copyright protection technology that is protected by U.S. patents and other
intellectual property rights. Use of this copyright protection technology must be authorized by
Macrovision, and is intended for home and other limited viewing uses only unless otherwise authorized
by Macrovision. Reverse engineering or disassembly is prohibited.
FCC Notice (U.S. Only)
FCC Class B
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the manufacturer’s instruction manual, may cause interference with radio and television
reception. This equipment has been tested and found to comply with the limits for a Class B digital
device pursuant to Part 15 of the FCC Rules.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1
This device may not cause harmful interference.
2
This device must accept any interference received, including interference that may cause undesired
operation.
NOTICE: The FCC regulations provide that changes or modifications not expressly approved by Dell Inc. could void
your authority to operate this equipment.
These limits are designed to provide reasonable protection against harmful interference in a residential
installation. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference with radio or television reception, which can be
determined by turning the equipment off and on, you are encouraged to try to correct the interference by
one or more of the following measures:
• Reorient the receiving antenna.
• Relocate the system with respect to the receiver.
• Move the system away from the receiver.
Appendix 151
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• Plug the system into a different outlet so that the system and the receiver are on different branch
circuits.
If necessary, consult a representative of Dell Inc. or an experienced radio/television technician for
additional suggestions.
The following information is provided on the device or devices covered in this document in compliance
with the FCC regulations:
Product name: Dell™ Latitude™ D820
Model number: PP04X
Company name: Dell Inc.
Worldwide Regulatory Compliance & Environmental
Affairs
One Dell Way
Round Rock, TX 78682 USA
512-338-4400
152 Appendix
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Glossary
Terms in this Glossary are provided for
informational purposes only and may or may not
describe features included with your particular
computer.
A
AC — alternating current — The form of electricity that
powers your computer when you plug the AC adapter
power cable in to an electrical outlet.
ACPI — advanced configuration and power interface —
A power management specification that enables
Microsoft® Windows® operating systems to put a
computer in standby or hibernate mode to conserve the
amount of electrical power allocated to each device
attached to the computer.
AGP — accelerated graphics port — A dedicated graphics
port that allows system memory to be used for video-
related tasks. AGP delivers a smooth, true-color video
image because of the faster interface between the video
circuitry and the computer memory.
ALS — ambient light sensor.
antivirus software — A program designed to identify,
quarantine, and/or delete viruses from your computer.
APR — advanced port replicator — A docking device that
allows you to conveniently use an external monitor,
keyboard, mouse, and other devices with your portable
computer.
ASF — alert standards format — A standard to define a
mechanism for reporting hardware and software alerts to a
management console. ASF is designed to be platform- and
operating system-independent.
B
backup — A copy of a program or data file on a floppy,
CD, DVD, or hard drive. As a precaution, back up the
data files from your hard drive regularly.
battery — A rechargeable internal power source used to
operate portable computers when not connected to an AC
adapter and an electrical outlet.
battery life span — The length of time (years) during
which a portable computer battery is able to be depleted
and recharged.
battery operating time — The length of time (minutes or
hours) that a portable computer battery holds a charge
while powering the computer.
BIOS — basic input/output system — A program (or
utility) that serves as an interface between the computer
hardware and the operating system. Unless you
understand what effect these settings have on the
computer, do not change them. Also referred to as system
setup program.
bit — The smallest unit of data interpreted by your
computer.
Bluetooth® wireless technology — A wireless technology
standard for short-range (9 m [29 feet]) networking
devices that allows for enabled devices to automatically
recognize each other.
boot sequence — Specifies the order of the devices from
which the computer attempts to boot.
bootable CD — A CD that you can use to start your
computer. In case your hard drive is damaged or your
computer has a virus, ensure that you always have a
bootable CD or floppy disk available. Your Drivers and
Utilities or ResourceCD is a bootable CD.
bootable disk — A disk that you can use to start your
computer. In case your hard drive is damaged or your
computer has a virus, ensure that you always have a
bootable CD or floppy disk available.
bps — bits per second — The standard unit for measuring
data transmission speed.
BTU — British thermal unit — A measurement of heat
output.
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bus — A communication pathway between the
components in your computer.
bus speed — The speed, given in MHz, that indicates how
fast a bus can transfer information.
byte — The basic data unit used by your computer. A byte
is usually equal to 8 bits.
C
C — Celsius — A temperature measurement scale where
0° is the freezing point and 100° is the boiling point of
water.
cache — A special high-speed storage mechanism which
can be either a reserved section of main memory or an
independent high-speed storage device. The cache
enhances the efficiency of many processor operations.
L1 cache — Primary cache stored inside the processor.
L2 cache — Secondary cache which can either be external
to the processor or incorporated into the processor
architecture.
carnet — An international customs document that
facilitates temporary imports into foreign countries. Also
known as a merchandise passport.
CD — compact disc — An optical form of storage media,
typically used for audio and software programs.
CD drive — A drive that uses optical technology to read
data from CDs.
CD player — The software used to play music CDs. The
CD player displays a window with buttons that you use to
play a CD.
CD-R — CD recordable — A recordable version of a CD.
Data can be recorded only once onto a CD-R. Once
recorded, the data cannot be erased or written over.
CD-RW — CD rewritable — A rewritable version of a
CD. Data can be written to a CD-RW disc, and then
erased and written over (rewritten).
CD-RW drive — A drive that can read CDs and write to
CD-RW (rewritable CDs) and CD-R (recordable CDs)
discs. You can write to CD-RW discs multiple times, but
you can write to CD-R discs only once.
CD-RW/DVD drive — A drive, sometimes referred to as a
combo drive, that can read CDs and DVDs and write to
CD-RW (rewritable CDs) and CD-R (recordable CDs)
discs. You can write to CD-RW discs multiple times, but
you can write to CD-R discs only once.
clock speed — The speed, given in MHz, that indicates
how fast computer components that are connected to the
system bus operate.
COA — Certificate of Authenticity — The Windows
alpha-numeric code located on a sticker on your
computer. Also referred to as the Product Key or Product
ID.
Control Panel — A Windows utility that allows you to
modify operating system and hardware settings, such as
display settings.
controller — A chip that controls the transfer of data
between the processor and memory or between the
processor and devices.
CRIMM — continuity rambus in-line memory module
— A special module that has no memory chips and is used
to fill unused RIMM slots.
cursor — The marker on a display or screen that shows
where the next keyboard, touch pad, or mouse action will
occur. It often is a blinking solid line, an underline
character, or a small arrow.
D
DDR SDRAM — double-data-rate SDRAM — A type of
SDRAM that doubles the data burst cycle, improving
system performance.
DDR2 SDRAM — double-data-rate 2 SDRAM — A type
of DDR SDRAM that uses a 4-bit prefetch and other
architectural changes to boost memory speed to over 400
MHz.
device — Hardware such as a disk drive, printer, or
keyboard that is installed in or connected to your
computer.
device driver — See driver.
DIN connector — A round, six-pin connector that
conforms to DIN (Deutsche Industrie-Norm) standards;
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it is typically used to connect PS/2 keyboard or mouse
cable connectors.
disk striping — A technique for spreading data over
multiple disk drives. Disk striping can speed up operations
that retrieve data from disk storage. Computers that use
disk striping generally allow the user to select the data
unit size or stripe width.
DMA — direct memory access — A channel that allows
certain types of data transfer between RAM and a device
to bypass the processor.
docking device — See APR.
DMTF — Distributed Management Task Force — A
consortium of hardware and software companies who
develop management standards for distributed desktop,
network, enterprise, and Internet environments.
domain — A group of computers, programs, and devices
on a network that are administered as a unit with common
rules and procedures for use by a specific group of users. A
user logs on to the domain to gain access to the resources.
DRAM — dynamic random-access memory — Memory
that stores information in integrated circuits containing
capacitors.
driver — Software that allows the operating system to
control a device such as a printer. Many devices do not
work properly if the correct driver is not installed in the
computer.
DSL — Digital Subscriber Line — A technology that
provides a constant, high-speed Internet connection
through an analog telephone line.
dual display mode — A display setting that allows you to
use a second monitor as an extension of your display. Also
referred to as extended display mode.
DVD — digital versatile disc — A high-capacity disc
usually used to store movies. DVD drives read most CD
media as well.
DVD drive — A drive that uses optical technology to read
data from DVDs and CDs.
DVD player — The software used to watch DVD movies.
The DVD player displays a window with buttons that you
use to watch a movie.
DVD-R — DVD recordable — A recordable version of a
DVD. Data can be recorded only once onto a DVD-R.
Once recorded, the data cannot be erased or written over.
DVD+RW — DVD rewritable — A rewritable version of
a DVD. Data can be written to a DVD+RW disc, and
then erased and written over (rewritten). (DVD+RW
technology is different from DVD-RW technology.)
DVD+RW drive — drive that can read DVDs and most
CD media and write to DVD+RW (rewritable DVDs)
discs.
DVI — digital video interface — A standard for digital
transmission between a computer and a digital video
display.
E
ECC — error checking and correction — A type of
memory that includes special circuitry for testing the
accuracy of data as it passes in and out of memory.
ECP — extended capabilities port — A parallel connector
design that provides improved bidirectional data
transmission. Similar to EPP, ECP uses direct memory
access to transfer data and often improves performance.
EIDE — enhanced integrated device electronics — An
improved version of the IDE interface for hard drives and
CD drives.
EMI — electromagnetic interference — Electrical
interference caused by electromagnetic radiation.
ENERGY STAR® — Environmental Protection Agency
requirements that decrease the overall consumption of
electricity.
EPP — enhanced parallel port — A parallel connector
design that provides bidirectional data transmission.
ESD — electrostatic discharge — A rapid discharge of
static electricity. ESD can damage integrated circuits
found in computer and communications equipment.
expansion card — A circuit board that installs in an
expansion slot on the system board in some computers,
expanding the capabilities of the computer. Examples
include video, modem, and sound cards.
expansion slot — A connector on the system board (in
some computers) where you insert an expansion card,
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connecting it to the system bus.
ExpressCard — A removable I/O card adhering to the
PCMCIA standard. Modems and network adapters are
common types of ExpressCards. ExpressCards support
both the PCI Express and USB 2.0 standard.
Express Service Code — A numeric code located on a
sticker on your Dell™ computer. Use the Express Service
Code when contacting Dell for assistance. Express Service
Code service may not be available in some countries.
extended display mode — A display setting that allows
you to use a second monitor as an extension of your
display. Also referred to as dual display mode.
extended PC Card — A PC Card that extends beyond the
edge of the PC Card slot when installed.
F
Fahrenheit — A temperature measurement scale where
32° is the freezing point and 212° is the boiling point of
water.
FCC — Federal Communications Commission — A U.S.
agency responsible for enforcing communications-related
regulations that state how much radiation computers and
other electronic equipment can emit.
floppy — An electromagnetic form of storage media. Also
known as a floppy diskette or a floppy disk.
floppy drive — A disk drive that can read and write to
floppy disks.
folder — A term used to describe space on a disk or drive
where files are organized and grouped. Files in a folder can
be viewed and ordered in various ways, such as
alphabetically, by date, and by size.
format — The process that prepares a drive or disk for file
storage. When a drive or disk is formatted, the existing
information on it is lost.
FSB — front side bus — The data path and physical
interface between the processor and RAM.
FTP — file transfer protocol — A standard Internet
protocol used to exchange files between computers
connected to the Internet.
G
G — gravity — A measurement of weight and force.
GB — gigabyte — A measurement of data storage that
equals 1024 MB (1,073,741,824 bytes). When used to
refer to hard drive storage, the term is often rounded to
1,000,000,000 bytes.
GHz — gigahertz — A measurement of frequency that
equals one thousand million Hz, or one thousand MHz.
The speeds for computer processors, buses, and interfaces
are often measured in GHz.
graphics mode — A video mode that can be defined as x
horizontal pixels by y vertical pixels by z colors. Graphics
modes can display an unlimited variety of shapes and
fonts.
GUI — graphical user interface — Software that interacts
with the user by means of menus, windows, and icons.
Most programs that operate on the Windows operating
systems are GUIs.
H
hard drive — A drive that reads and writes data on a hard
disk. The terms hard drive and hard disk are often used
interchangeably.
heat sink — A metal plate on some processors that helps
dissipate heat.
help file — A file that contains descriptive or
instructional information about a product. Some help
files are associated with a particular program, such as Help
in Microsoft Word. Other help files function as stand-
alone reference sources. Help files typically have a
filename extension of .hlp or .chm.
hibernate mode — A power management mode that saves
everything in memory to a reserved space on the hard
drive and then turns off the computer. When you restart
the computer, the memory information that was saved to
the hard drive is automatically restored.
HTML — hypertext markup language — A set of codes
inserted into an Internet web page intended for display on
an Internet browser.
HTTP — hypertext transfer protocol — A protocol for
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exchanging files between computers connected to the
Internet.
Hz — hertz — A unit of frequency measurement that
equals 1 cycle per second. Computers and electronic
devices are often measured in kilohertz (kHz), megahertz
(MHz), gigahertz (GHz), or terahertz (THz).
I
IC — integrated circuit — A semiconductor wafer, or
chip, on which thousands or millions of tiny electronic
components are fabricated for use in computer, audio, and
video equipment.
IDE — integrated device electronics — An interface for
mass storage devices in which the controller is integrated
into the hard drive or CD drive.
IEEE 1394 — Institute of Electrical and Electronics
Engineers, Inc. — A high-performance serial bus used to
connect IEEE 1394-compatible devices, such as digital
cameras and DVD players, to the computer.
infrared sensor — A port that allows you to transfer data
between the computer and infrared-compatible devices
without using a cable connection.
integrated — Usually refers to components that are
physically located on the computer’s system board. Also
referred to as built-in.
I/O — input/output — An operation or device that enters
and extracts data from your computer. Keyboards and
printers are I/O devices.
I/O address — An address in RAM that is associated with
a specific device (such as a serial connector, parallel
connector, or expansion slot) and allows the processor to
communicate with that device.
IrDA — Infrared Data Association — The organization
that creates international standards for infrared
communications.
IRQ — interrupt request — An electronic pathway
assigned to a specific device so that the device can
communicate with the processor. Each device connection
must be assigned an IRQ. Although two devices can share
the same IRQ assignment, you cannot operate both
devices simultaneously.
ISP — Internet service provider — A company that allows
you to access its host server to connect directly to the
Internet, send and receive e-mail, and access websites.
The ISP typically provides you with a software package,
user name, and access phone numbers for a fee.
K
Kb — kilobit — A unit of data that equals 1024 bits. A
measurement of the capacity of memory integrated
circuits.
KB — kilobyte — A unit of data that equals 1024 bytes
but is often referred to as 1000 bytes.
key combination — A command requiring you to press
multiple keys at the same time.
kHz — kilohertz — A measurement of frequency that
equals 1000 Hz.
L
LAN — local area network — A computer network
covering a small area. A LAN usually is confined to a
building or a few nearby buildings. A LAN can be
connected to another LAN over any distance through
telephone lines and radio waves to form a wide area
network (WAN).
LCD — liquid crystal display — The technology used by
portable computer and flat-panel displays.
LED — light-emitting diode — An electronic component
that emits light to indicate the status of the computer.
local bus — A data bus that provides a fast throughput for
devices to the processor.
LPT — line print terminal — The designation for a
parallel connection to a printer or other parallel device.
M
Mb — megabit — A measurement of memory chip
capacity that equals 1024 Kb.
Mbps — megabits per second — One million bits per
second. This measurement is typically used for
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transmission speeds for networks and modems.
MB — megabyte — A measurement of data storage that
equals 1,048,576 bytes. 1 MB equals 1024 KB. When used
to refer to hard drive storage, the term is often rounded to
1,000,000 bytes.
MB/sec — megabytes per second — One million bytes
per second. This measurement is typically used for data
transfer ratings.
memory — A temporary data storage area inside your
computer. Because the data in memory is not permanent,
it is recommended that you frequently save your files
while you are working on them, and always save your files
before you shut down the computer. Your computer can
contain several different forms of memory, such as RAM,
ROM, and video memory. Frequently, the word memory is
used as a synonym for RAM.
memory address — A specific location where data is
temporarily stored in RAM.
memory mapping — The process by which the computer
assigns memory addresses to physical locations at start-up.
Devices and software can then identify information that
the processor can access.
memory module — A small circuit board containing
memory chips, which connects to the system board.
MHz — megahertz — A measure of frequency that equals
1 million cycles per second. The speeds for computer
processors, buses, and interfaces are often measured in
MHz.
Mobile Broadband network — A wireless high-speed data
network using cellular technology and covering a much
larger geographic area than WLAN. Also known as
WWAN.
modem — A device that allows your computer to
communicate with other computers over analog
telephone lines. Three types of modems include: external,
PC Card, and internal. You typically use your modem to
connect to the Internet and exchange e-mail.
module bay — A bay that supports devices such as optical
drives, a second battery, or a Dell TravelLite™ module.
monitor — The high-resolution TV-like device that
displays computer output.
mouse — A pointing device that controls the movement
of the cursor on your screen. Typically you roll the mouse
over a hard, flat surface to move the pointer or cursor on
your screen.
ms — millisecond — A measure of time that equals one
thousandth of a second. Access times of storage devices
are often measured in ms.
N
network adapter — A chip that provides network
capabilities. A computer may include a network adapter
on its system board, or it may contain a PC Card with an
adapter on it. A network adapter is also referred to as a
NIC (network interface controller).
NIC — See network adapter.
notification area — The section of the Windows taskbar
that contains icons for providing quick access to programs
and computer functions, such as the clock, volume
control, and print status. Also referred to as system tray.
ns — nanosecond — A measure of time that equals one
billionth of a second.
NVRAM — nonvolatile random access memory — A type
of memory that stores data when the computer is turned
off or loses its external power source. NVRAM is used for
maintaining computer configuration information such as
date, time, and other system setup options that you can
set.
O
optical drive — A drive that uses optical technology to
read or write data from CDs, DVDs, or DVD+RWs.
Example of optical drives include CD drives, DVD drives,
CD-RW drives, and CD-RW/DVD combo drives.
P
parallel connector — An I/O port often used to connect a
parallel printer to your computer. Also referred to as an
LPT port.
partition — A physical storage area on a hard drive that is
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assigned to one or more logical storage areas known as
logical drives. Each partition can contain multiple logical
drives.
PC Card — A removable I/O card adhering to the
PCMCIA standard. Modems and network adapters are
common types of PC Cards.
PCI — peripheral component interconnect — PCI is a
local bus that supports 32-and 64-bit data paths,
providing a high-speed data path between the processor
and devices such as video, drives, and networks.
PCI Express — A modification to the PCI interface that
boosts the data transfer rate between the processor and
the devices attached to it. PCI Express can transfer data at
speeds from 250 MB/sec to 4 GB/sec. If the PCI Express
chip set and the device are capable of different speeds,
they will operate at the slower speed.
PCMCIA — Personal Computer Memory Card
International Association — The organization that
establishes standards for PC Cards.
PIN — personal identification number — A sequence of
numerals and/or letters used to restrict unauthorized
access to computer networks and other secure systems.
PIO — programmed input/output — A method of
transferring data between two devices through the
processor as part of the data path.
pixel — A single point on a display screen. Pixels are
arranged in rows and columns to create an image. A video
resolution, such as 800 x 600, is expressed as the number
of pixels across by the number of pixels up and down.
Plug-and-Play — The ability of the computer to
automatically configure devices. Plug and Play provides
automatic installation, configuration, and compatibility
with existing hardware if the BIOS, operating system, and
all devices are Plug and Play compliant.
POST — power-on self-test — Diagnostics programs,
loaded automatically by the BIOS, that perform basic
tests on the major computer components, such as
memory, hard drives, and video. If no problems are
detected during POST, the computer continues the start-
up.
processor — A computer chip that interprets and executes
program instructions. Sometimes the processor is referred
to as the CPU (central processing unit).
program — Any software that processes data for you,
including spreadsheet, word processor, database, and
game packages. Programs require an operating system to
run.
PS/2 — personal system/2 — A type of connector for
attaching a PS/2-compatible keyboard, mouse, or keypad.
PXE — pre-boot execution environment — A WfM
(Wired for Management) standard that allows networked
computers that do not have an operating system to be
configured and started remotely.
R
RAID — redundant array of independent disks — A
method of providing data redundancy. Some common
implementations of RAID include RAID 0, RAID 1,
RAID 5, RAID 10, and RAID 50.
RAM — random-access memory — The primary
temporary storage area for program instructions and data.
Any information stored in RAM is lost when you shut
down your computer.
readme file — A text file included with a software package
or hardware product. Typically, readme files provide
installation information and describe new product
enhancements or corrections that have not yet been
documented.
read-only — Data and/or files you can view but cannot
edit or delete. A file can have read-only status if:
• It resides on a physically write-protected floppy disk,
CD, or DVD.
• It is located on a network in a directory and the
system administrator has assigned rights only to
specific individuals.
refresh rate — The frequency, measured in Hz, at which
your screen's horizontal lines are recharged (sometimes
also referred to as its vertical frequency). The higher the
refresh rate, the less video flicker can be seen by the
human eye.
resolution — The sharpness and clarity of an image
produced by a printer or displayed on a monitor. The
higher the resolution, the sharper the image.
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RFI — radio frequency interference — Interference that
is generated at typical radio frequencies, in the range of 10
kHz to 100,000 MHz. Radio frequencies are at the lower
end of the electromagnetic frequency spectrum and are
more likely to have interference than the higher frequency
radiations, such as infrared and light.
ROM — read-only memory — Memory that stores data
and programs that cannot be deleted or written to by the
computer. ROM, unlike RAM, retains its contents after
you shut down your computer. Some programs essential to
the operation of your computer reside in ROM.
RPM — revolutions per minute — The number of
rotations that occur per minute. Hard drive speed is often
measured in rpm.
RTC — real time clock — Battery-powered clock on the
system board that keeps the date and time after you shut
down the computer.
RTCRST — real-time clock reset — A jumper on the
system board of some computers that can often be used
for troubleshooting problems.
S
ScanDisk — A Microsoft utility that checks files, folders,
and the hard disk’s surface for errors. ScanDisk often runs
when you restart the computer after it has stopped
responding.
SDRAM — synchronous dynamic random-access memory
— A type of DRAM that is synchronized with the optimal
clock speed of the processor.
serial connector — An I/O port often used to connect
devices such as a handheld digital device or digital camera
to your computer.
Service Tag — A bar code label on your computer that
identifies your computer when you access Dell Support at
support.dell.com or when you call Dell for customer
service or technical support.
setup program — A program that is used to install and
configure hardware and software. The setup.exe or
install.exe program comes with most Windows software
packages. Setup program differs from system setup.
shortcut — An icon that provides quick access to
frequently used programs, files, folders, and drives. When
you place a shortcut on your Windows desktop and
double-click the icon, you can open its corresponding
folder or file without having to find it first. Shortcut icons
do not change the location of files. If you delete a
shortcut, the original file is not affected. Also, you can
rename a shortcut icon.
shutdown — The process of closing windows and exiting
programs, exiting the operating system, and turning off
your computer. You can lose data if you turn off your
computer before completing a shutdown.
smart card — A card that is embedded with a processor
and a memory chip. Smart cards can be used to
authenticate a user on computers equipped for smart
cards.
software — Anything that can be stored electronically,
such as computer files or programs.
S/PDIF — Sony/Philips Digital Interface — An audio
transfer file format that allows the transfer of audio from
one file to another without converting it to and from an
analog format, which could degrade the quality of the file.
standby mode — A power management mode that shuts
down all unnecessary computer operations to save energy.
Strike Zone™ — Reinforced area of the platform base
that protects the hard drive by acting as a dampening
device when a computer experiences resonating shock or
is dropped (whether the computer is on or off).
surge protectors — Prevent voltage spikes, such as those
that may occur during an electrical storm, from entering
the computer through the electrical outlet. Surge
protectors do not protect against lightning strikes or
against brownouts, which occur when the voltage drops
more than 20 percent below the normal AC-line voltage
level.
Network connections cannot be protected by surge
protectors. Always disconnect the network cable from the
network connector during electrical storms.
SIM — Subscriber Identity Module. A SIM card contains
a microchip that encrypts voice and data transmissions.
SIM cards can be used in phones or portable computers.
SVGA — super-video graphics array — A video standard
for video cards and controllers. Typical SVGA resolutions
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are 800 x 600 and 1024 x 768.
The number of colors and resolution that a program
displays depends on the capabilities of the monitor, the
video controller and its drivers, and the amount of video
memory installed in the computer.
S-video TV-out — A connector used to attach a TV or
digital audio device to the computer.
SXGA — super-extended graphics array — A video
standard for video cards and controllers that supports
resolutions up to 1280 x 1024.
SXGA+ — super-extended graphics array plus — A video
standard for video cards and controllers that supports
resolutions up to 1400 x 1050.
system board — The main circuit board in your computer.
Also known as the motherboard.
system setup program— A utility that serves as an
interface between the computer hardware and the
operating system. The system setup program allows you to
configure user-selectable options in the BIOS, such as
date and time or system password. Unless you understand
what effect the settings have on the computer, do not
change the settings for this program.
system tray — See notification area.
T
TAPI — telephony application programming interface —
Enables Windows programs to operate with a wide variety
of telephony devices, including voice, data, fax, and video.
text editor — A program used to create and edit files that
contain only text; for example, Windows Notepad uses a
text editor. Text editors do not usually provide word wrap
or formatting functionality (the option to underline,
change fonts, and so on).
travel module — A plastic device designed to fit inside
the module bay of a portable computer to reduce the
weight of the computer.
U
UMA — unified memory allocation — System memory
dynamically allocated to video.
UPS — uninterruptible power supply — A backup power
source used when the electrical power fails or drops to an
unacceptable voltage level. A UPS keeps a computer
running for a limited amount of time when there is no
electrical power. UPS systems typically provide surge
suppression and may also provide voltage regulation.
Small UPS systems provide battery power for a few
minutes to enable you to shut down your computer.
USB — universal serial bus — A hardware interface for a
low-speed device such as a USB-compatible keyboard,
mouse, joystick, scanner, set of speakers, printer,
broadband devices (DSL and cable modems), imaging
devices, or storage devices. Devices are plugged directly in
to a 4-pin socket on your computer or in to a multi-port
hub that plugs in to your computer. USB devices can be
connected and disconnected while the computer is turned
on, and they can also be daisy-chained together.
UTP — unshielded twisted pair — Describes a type of
cable used in most telephone networks and some
computer networks. Pairs of unshielded wires are twisted
to protect against electromagnetic interference, rather
than relying on a metal sheath around each pair of wires to
protect against interference.
UXGA — ultra extended graphics array — A video
standard for video cards and controllers that supports
resolutions up to 1600 x 1200.
V
video controller — The circuitry on a video card or on the
system board (in computers with an integrated video
controller) that provides the video capabilities—in
combination with the monitor—for your computer.
video memory — Memory that consists of memory chips
dedicated to video functions. Video memory is usually
faster than system memory. The amount of video memory
installed primarily influences the number of colors that a
program can display.
video mode — A mode that describes how text and
graphics are displayed on a monitor. Graphics-based
software, such as Windows operating systems, displays in
video modes that can be defined as x horizontal pixels by y
162 Glossary
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vertical pixels by z colors. Character-based software, such
as text editors, displays in video modes that can be
defined as x columns by y rows of characters.
video resolution — See resolution.
virus — A program that is designed to inconvenience you
or to destroy data stored on your computer. A virus
program moves from one computer to another through an
infected disk, software downloaded from the Internet, or
e-mail attachments. When an infected program starts, its
embedded virus also starts.
A common type of virus is a boot virus, which is stored in
the boot sectors of a floppy disk. If the floppy disk is left in
the drive when the computer is shut down and then
turned on, the computer is infected when it reads the
boot sectors of the floppy disk expecting to find the
operating system. If the computer is infected, the boot
virus may replicate itself onto all the floppy disks that are
read or written in that computer until the virus is
eradicated.
V — volt — The measurement of electric potential or
electromotive force. One V appears across a resistance of 1
ohm when a current of 1 ampere flows through that
resistance.
W
W — watt — The measurement of electrical power. One
W is 1 ampere of current flowing at 1 volt.
WHr — watt-hour — A unit of measure commonly used
to indicate the approximate capacity of a battery. For
example, a 66-WHr battery can supply 66 W of power for
1 hour or 33 W for 2 hours.
wallpaper — The background pattern or picture on the
Windows desktop. Change your wallpaper through the
Windows Control Panel. You can also scan in your favorite
picture and make it wallpaper.
WLAN — wireless local area network. A series of
interconnected computers that communicate with each
other over the air waves using access points or wireless
routers to provide Internet access.
write-protected — Files or media that cannot be changed.
Use write-protection when you want to protect data from
being changed or destroyed. To write-protect a 3.5-inch
floppy disk, slide its write-protect tab to the open
position.
WWAN — wireless wide area network. See Mobile
Broadband network.
WXGA — wide-aspect extended graphics array — A video
standard for video cards and controllers that supports
resolutions up to 1280 x 800."
X
XGA — extended graphics array — A video standard for
video cards and controllers that supports resolutions up to
1024 x 768.
Z
ZIF — zero insertion force — A type of socket or
connector that allows a computer chip to be installed or
removed with no stress applied to either the chip or its
socket.
Zip — A popular data compression format. Files that have
been compressed with the Zip format are called Zip files
and usually have a filename extension of .zip. A special
kind of zipped file is a self-extracting file, which has a
filename extension of .exe. You can unzip a self-extracting
file by double-clicking it.
Zip drive — A high-capacity floppy drive developed by
Iomega Corporation that uses 3.5-inch removable disks
called Zip disks. Zip disks are slightly larger than regular
floppy disks, about twice as thick, and hold up to 100 MB
of data.