Intermec Technologies RN41B wireless portable printer User Manual UserMan 1 EHA RN41B

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PB22&PB32 Portable Label and Receipt Printer
User’s
Guide
Intermec Technologies Corporation
Worldwide Headquarters
6001 36th Ave.W.
Everett, WA 98203
U.S.A.
www.intermec.com
The information contained herein is provided solely for the purpose of allowing customers to
operate and service Intermec-manufactured equipment and is not to be released, reproduced, or
used for any other purpose without written permission of Intermec Technologies Corporation.
Information and specifications contained in this document are subject to change without prior
notice and do not represent a commitment on the part of Intermec Technologies Corporation.
© 2009 by Intermec Technologies Corporation. All rights reserved.
The word Intermec, the Intermec logo, Norand, ArciTech, Beverage Routebook, CrossBar,
dcBrowser, Duratherm, EasyADC, EasyCoder, EasySet, Fingerprint, i-gistics, INCA (under license),
Intellitag, Intellitag Gen2, JANUS, LabelShop, MobileLAN, Picolink, Ready-to-Work, RoutePower,
Sabre, ScanPlus, ShopScan, Smart Mobile Computing, SmartSystems, TE 2000, Trakker Antares,
and Vista Powered are either trademarks or registered trademarks of Intermec Technologies
Corporation.
There are U.S. and foreign patents as well as U.S. and foreign patents pending.
Wi-Fi is a registered certification mark of the Wi-Fi Alliance.
Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A.
PB22/PB32 Portable Label and Receipt Printer User’s Guide
ii
Before You Begin
Before You Begin
This section provides you with safety information, technical support
information, and sources for additional product information.
Safety Information
Your safety is extremely important. Read and follow all warnings and
cautions in this document before handling and operating Intermec
equipment. You can be seriously injured, and equipment and data can
be damaged if you do not follow the safety warnings and cautions.
This section explains how to identify and understand warnings,
cautions, and notes that are used in this document.
A warning alerts you of an operating procedure, practice,
condition, or statement that must be strictly observed to avoid
death or serious injury to the persons working on the equipment.
A caution alerts you to an operating procedure, practice,
condition, or statement that must be strictly observed to prevent
equipment damage or destruction, or corruption or loss of data.
Note: Notes either provide extra information about a topic or contain
special instructions for handling a particular condition or set of
circumstances.
Global Services and Support
Warranty Information
To understand the warranty for your Intermec product, visit the
Intermec web site at www.intermec.com and click Support >
Returns and Repairs > Warranty.
vi
PB22/PB32 Portable Label and Receipt Printer User's Guide
Before You Begin
Web Support
Visit the Intermec web site at www.intermec.com to download our
current manuals (in PDF). To order printed versions of the Intermec
manuals, contact your local Intermec representative or distributor.
Visit the Intermec technical knowledge base (Knowledge Central) at
intermec.custhelp.com to review technical information or to request
technical support for your Intermec product.
Telephone Support
In the U.S.A. and Canada, call 1-800-755-5505.
Outside the U.S.A. and Canada, contact your local Intermec
representative. To search for your local representative, from the
Intermec web site, click About Us > Contact Us.
Service Location Support
For technical support in South Korea, use the after service locations
listed below:
AWOO Systems
102-1304 SK Ventium
522 Dangjung-dong
Gunpo-si, Gyeonggi-do Korea, South 435-776
Contact: Mr. Sinbum Kang
Telephone: +82-31-436-1191
Email: sbkang@awoo.co.kr
Sammi Information Systems Co Ltd
7-9FL, Seo Jo Building
103-15, Galwor-Dong
Seoul, Yong San-ku Korea, South 140-807
Contact: Kyung-Hee Koo
Telephone: +82-2-790-5508
Email: jlovekoo@sammicomputer.co.kr
Who Should Read This Manual
This user’s guide is for the person who is responsible for installing,
configuring, and maintaining the PB22/PB32 printer.
PB22/PB32 Portable Label and Receipt Printer User's Guide
vii
Before You Begin
This guide provides you with information about the features of the
PB22/PB32, and how to install, configure, operate, maintain, and
troubleshoot it.
Before you work with the PB22/PB32, you should be familiar with
your network and general networking terms, such as IP address.
Related Documents
This table contains a list of related Intermec documents and their
part numbers.
Document Title
Part Number
Intermec Fingerprint Programmer’s Reference Manual
937-005-xxx
Intermec Printer Language (IPL) Developer’s Guide
934-013-xxx
Intermec Printer Language (IPL) Command Reference
Manual
937-007-xxx
ESC/P Programmer’s Reference Manual.
937-010-xxx
The Intermec web site at www.intermec.com contains our
documents (as PDF files) that you can download for free.
To download documents
1 Visit the Intermec web site at www.intermec.com.
2 Click Support > Manuals.
3 Use the Product Category field, the Product Family field, and
the Product field to help you locate the product whose
documentation you want to download.
viii
PB22/PB32 Portable Label and Receipt Printer User's Guide
1
Using the PB22/PB32 Portable
Label and Receipt Printer
Use this chapter to familiarize yourself with the PB22/PB32
Portable Label and Receipt Printer. In this chapter you will
find these sections:
•
Learning About the PB22/PB32 Mobile Label
Printer
•
Using the Batteries
•
Loading Media
•
Printing a Test Page
Chapter 1 — Using the PB22/PB32 Portable Label and Receipt Printer
Learning About the PB22/PB32 Mobile Label and
Receipt Printer
The PB22/PB32 is a rugged direct thermal label and receipt printer
that is designed for use with the CK3x, 700 series, CK6x, CN3, CN3e,
CK3, CV30, and CV60 mobile computers as well as the SF51
and SR61 scanners. The PB22 uses 50.8 mm (2 in) media and the
PB32 uses 76.2 mm (3 in) media.
The PB22/PB32 provides:
•
print resolution of 203 dpi.
•
print speeds of up to 100 mm per second (4 ips).
•
802.11 or Bluetooth radio options.
Identifying the Parts of the Printer
Use this illustration to familiarize yourself with some of the features
of the PB22/PB32.
Self-strip door
Media cover
release button
Ready-to-Work
indicator
Communication port
Control panel
PB22/PB32 Printer: This illustration shows the important features of the
PB22/PB32 printer. A weather-resistant flap protects the communications
ports and the external power connector.
PB22/PB32 Porotable Label and Receipt Printer User’s Guide
Chapter 1 — Using the PB22/PB32 Portable Label and Receipt Printer
Understanding the Control Panel
The PB22/PB32 control panel contains four buttons, a liquid crystal
display (LCD), and one LED indicator. Use the four buttons to
navigate the menu system and perform functions on the PB22/PB32
printer. See the following tables to understand the buttons, the menu
system, and what the LED means.
Ready-to-Work
indicator
Feed button
Setup button
SETUP:
SER-COM
Standby button
OK
Info button
Understanding How to Use the PB22/PB32 Buttons
Button
Name
Button
Function
Feed
Press to advance label or receipt paper. The amount of
media that feeds is dependent on the type of media you
are using. It will advance by 5 mm (0.2 inch), feed out
an entire label, or feed a configured length of media
based on your media and settings.
If the printer is printing, pressing this button causes
the printer to pause. Press the button again to resume
printing.
Setup
Press to display the Setup menu. Not used with ESC/P
firmware.
Standby
(Power)
Press to put the printer in Standby mode. In Standby
mode, power to the radio, the display, and the
backlight are turned off.
Press to turn the printer back on and put in Ready
mode.
PB22/PB32 Portable Label and Receipt Printer User’s Guide
Chapter 1 — Using the PB22/PB32 Portable Label and Receipt Printer
Understanding How to Use the PB22/PB32 Buttons (continued)
Button
Name
Button
Info
Function
Press to display a summary of network connection
information and error conditions. Each setting in the
summary information displays on the screen for five
seconds.
All of the buttons can act as “soft keys,” which means that the
function of each button depends on the state of the printer. A small
icon appears in the screen next to the button to indicate the function
it performs.
Understanding the Soft Keys
Button
Soft Keys
Description
• Moves up one level in the menu system. This soft
key appears in Setup mode.
• Increases the value of a number when editing
settings such as an IP address. This soft key
appears in Setup mode.
• Pauses the printing job. This icon appears only
when you are printing.
Exit Setup mode and return to Ready mode.
Moves through the settings at the same level in the
menu system.
• Moves down one level in the menu system and
saves changes to a setting.
• Exits a printing job or exits Information mode.
PB22/PB32 Porotable Label and Receipt Printer User’s Guide
Chapter 1 — Using the PB22/PB32 Portable Label and Receipt Printer
There is only one LED on the PB22/PB32 printer: the Ready-toWork™ indicator.
Understanding the Ready-to-Work Indicator
Indicator State
Description
Off
When the light is off, it can mean one of several
conditions:
• The printer is in Standby mode.
• The printer is in Info mode.
• The printer is in Setup mode.
On
The PB22/PB32 is turned on and operating.
Blinking
A blinking light can mean one of several conditions:
• The printer is out of paper.
• The media cover is open.
• There is a printer error that requires you to perform an
action. For a list of possible problems, see
“Troubleshooting the PB22/PB32” on page 42.
Understanding the Printer Firmware
Your PB22/PB32 printer comes with Intermec Printer Language (IPL),
Fingerprint, or Intermec Receipt Protocol (ESC/P) firmware. The
choice of firmware affects the functionality of the printer and how
you interact with it. This manual contains information for using the
different types of printer firmware.
When the printer is shipped from the factory, the first person to turn
on the printer will have the option of choosing which printer
firmware to run on the printer. Press the appropriate button to
choose a firmware type.
FP
ESCP
IPL
Choosing the Printer Firmware
PB22/PB32 Portable Label and Receipt Printer User’s Guide
Chapter 1 — Using the PB22/PB32 Portable Label and Receipt Printer
The current firmware type and version display on the PB22/PB32
screen when the printer is in Ready mode.
IPL 11.1.0
OK
The screen of a PB22/PB32 running IPL firmware
Understanding the Printer Sounds
The PB22/PB32 plays sounds in response to several actions that you
can take with the printer. Use the following table to understand when
the sounds occur and what they mean.
Understanding the Printer Sounds
Sound
Occurs When:
Power
• You insert a battery in the printer.
• The PB22/PB32 starts charging the battery.
• You plug in the AC adaptor.
Hardware
You open the media door, close the media door, or insert a
cable.
Button
You press any of the PB22/PB32 buttons.
Error
• The printer cannot feed paper or print a job because of
a hardware issue such as the media door open, a paper
jam, or there is no media.
• An error occurs such as a paper jam, a print error, or the
printer is out of range.
Understanding the Backlight
The screen backlight on the PB22/PB32 behaves the same way as a
screensaver on your PC. After a set amount of time elapses without
any user interaction, the backlight goes off. The screen backlight
turns on when:
•
the printer begins printing.
PB22/PB32 Porotable Label and Receipt Printer User’s Guide
Chapter 1 — Using the PB22/PB32 Portable Label and Receipt Printer
•
you press a button.
•
you connect the printer to external power.
•
you are communicating with or sending data to the printer.
You can change the amount of time to have elapse before the
backlight turns off using the Setup menu. Options for backlight are
always off, always on, 5 seconds, 10 seconds, 20 seconds, 30 seconds,
or 60 seconds.
Using the Batteries
The PB22/PB32 uses a rechargeable 2250 mAh lithium-ion battery
(Model AB27) for power. You must fully charge the battery before you
can use the PB22/PB32. A fully charged battery can last up to one
week without needing to be recharged when the printer is in Standby
mode.
Use Intermec Model AB27 battery only. Use of another battery
may present a risk of fire or explosion.
The Model AB27 battery may present a fire or chemical burn
hazard if mistreated. Do not disassemble, heat above 100°C
(212°F), or incinerate.
Dispose of used batteries promptly. Keep away from children.
Installing the Battery
Make sure you fully charge the battery before you use your PB22/
PB32. You can charge the battery before or after you install them into
the PB22/PB32.
To install the battery
1 Lay the PB22/PB32 upside down on a flat surface.
PB22/PB32 Portable Label and Receipt Printer User’s Guide
Chapter 1 — Using the PB22/PB32 Portable Label and Receipt Printer
2 Insert the battery with the tab facing away from the front control
panel.
3 Insert the edge of the battery under the lip of the PB22/PB32 and
then push down until you hear the battery latch click.
PB22/PB32 Porotable Label and Receipt Printer User’s Guide
Chapter 1 — Using the PB22/PB32 Portable Label and Receipt Printer
Charging the Batteries
There are two ways to charge the PB22/PB32 battery:
•
Connect AC power to the printer using a 12 VDC power supply
and charge the battery while it is in the PB22/PB32.
•
Charge the battery in the AC18 4-bay battery charger.
For information on charging your battery in the 4-bay battery
charger, see the AC18 4-Bay Battery Charger Instructions
(P/N 943-128-xxx).
It takes approximately 3 hours to charge the battery while it is
installed in the PB22/PB32 printer. To charge the battery inside the
PB22/PB32, you need:
•
an Intermec 12 VDC power supply (Model AE19).
•
an AC power cord.
To charge the battery inside the PB22/PB32
1 Install the battery in the PB22/PB32. For help, see the previous
section, “Installing the Battery” on page 7.
2 Connect the power supply to the DC power connector on the
printer.
3 Connect one end of the power cord to the power supply and then
plug the other end into an AC outlet.
Understanding the Battery Icons
The easiest way to tell the status of your battery is to look at the
battery icons on the control panel of the PB22/PB32.
Battery Icon Status
Icon
Status
Battery is fully charged.
Battery has a medium charge. You should be able to work for
several more hours before charging or replacing the battery.
Battery is low. Recharge the battery.
PB22/PB32 Portable Label and Receipt Printer User’s Guide
Chapter 1 — Using the PB22/PB32 Portable Label and Receipt Printer
Battery Icon Status (continued)
Icon
Status
Battery is critically low. You need to replace the battery now.
Battery charging error. You may need to replace the battery.
External power connected and there is no battery in the printer.
Extending Battery Life
Here are some tips for extending the overall life of your battery:
•
Never expose the battery to direct sunlight or temperatures over
50°C (122°F).
•
Only charge the battery inside the PB22/PB32 using a power
supply or in the 4-bay battery charger (Model AC18).
•
Do not set the backlight to always on. The always on setting
disabled automatic power saving modes.
Here are some tips for extending the life of your battery between
charges:
•
Press the Standby button to put the printer in Standby mode.
•
Remove the battery from the printer if you will not be using it for
three days or more.
•
Do not operate the PB22/PB32 in extremely cold temperatures,
the allowable operating cold temperature is -20°C (-4°F). Using
the PB22/PB32 in temperatures below freezing reduces the overall
battery life.
Remember that any rechargeable battery loses its ability to maintain a
charge over time. You can only recharge it a finite number of times
before you must replace it.
10
PB22/PB32 Porotable Label and Receipt Printer User’s Guide
Chapter 1 — Using the PB22/PB32 Portable Label and Receipt Printer
Loading Media
You can use roll or fanfold receipt media with the PB22/PB32 printer.
The PB22/PB32 ships with a small amount of media loaded and a test
page printed to verify that the printer works. The PB22/PB32
supports self-strip printing applications. For information on how to
correctly load media for self-strip printing, see “To load media for
self-strip printing” on page 14. For information on media, see
“Specifications” on page 52.
To load media
1 Press down on the blue media cover release button until the cover
releases.
2 If necessary, unlock the media support lock before sliding the two
media supports apart.
PB22/PB32 Portable Label and Receipt Printer User’s Guide
11
Chapter 1 — Using the PB22/PB32 Portable Label and Receipt Printer
3 Insert a roll of media and close the media supports so the roll is
held firmly in place. Make sure you load the media clockwise so
that it pulls off the core from the bottom of the printer.
4 Lock the media support lock.
5 Pull out approximately 8 cm (3 in) of the media.
12
PB22/PB32 Porotable Label and Receipt Printer User’s Guide
Chapter 1 — Using the PB22/PB32 Portable Label and Receipt Printer
6 Close the media cover until it latches. The printer emits the
hardware sound to tell you that the media door closed correctly.
PB22/PB32 Portable Label and Receipt Printer User’s Guide
13
Chapter 1 — Using the PB22/PB32 Portable Label and Receipt Printer
7 Press down on the self-strip door to make sure the media cover is
completely latched.
8 Press the Feed button to advance the media.
To load media for self-strip printing
1 Complete Steps 1 through 4 in the previous procedure.
2 Open the self-strip door in the media cover.
14
PB22/PB32 Porotable Label and Receipt Printer User’s Guide
Chapter 1 — Using the PB22/PB32 Portable Label and Receipt Printer
3 Remove a label from the roll of media so that you are left with
several inches of label liner.
4 Feed the label liner over the self-strip bar and out the back of the
self-strip door.
5 Close the media cover until it latches and press down on the
self-strip door to make sure it locks. The separated liner and media
spool from the self-strip mechanism.
PB22/PB32 Portable Label and Receipt Printer User’s Guide
15
Chapter 1 — Using the PB22/PB32 Portable Label and Receipt Printer
Printing a Test Page
After you have loaded media in the printer, you are ready to print a
testprint. You can choose from several testprint options for each type
of firmware. If you cannot get the testprint information to print, see
“Troubleshooting the PB22/PB32” on page 42.
To print a test print with a PB22/PB32 loaded with IPL firmware
1 Press the Setup button.
2 Press
until you reach Test/Service.
3 Press
to enter the Test/Service menu system.
4 Press
to enter the Testprint Config menu.
5 Press
to enter the Config menu.
6 Press
7 Press
to choose a testprint.
to print the Config testprint of your choice.
To print a testprint with a PB22/PB32 loaded with Fingerprint
firmware
1 Press the Setup button.
2 Press
3 Press
4 Press
5 Press
6 Press
7 Press
until you reach Print Defs.
to enter the Print Defs menu system.
until you reach Testprint.
to enter the Testprint menu.
to choose a testprint.
to print the testprint of your choice.
To print a self test with a PB50 loaded with ESC/P firmware
•
16
Send the ESC EZ{TP} command to the printer.
PB22/PB32 Porotable Label and Receipt Printer User’s Guide
3
Troubleshooting and
Maintaining the PB22/PB32
Use this chapter to solve problems you may encounter while
using the PB22/PB32. You will also find information on
booting the printer and routine maintenance.
41
Chapter 3 — Troubleshooting and Maintaining the PB22/PB32
Troubleshooting the PB22/PB32
You may have printer operation, print quality, or printer
communication problems at some time during the life of the PB22/
PB32 printer. It is easy to fix most of the problems and you will find
solutions in “Troubleshooting Printer Problems and Finding
Solutions” on page 44. If you cannot find the answer to your
problem, you may need to contact Product Support.
Contacting Product Support
Before you call Intermec Product Support, you may want to visit the
Intermec technical knowledge base (Knowledge Central) at
intermec.custhelp.com to review technical information or to request
technical support. If you still need help after visiting Knowledge
Central, you may need to call Product Support.
To talk to an Intermec Product Support representative in the U.S.A.
or Canada, call:
1-800-755-5505
Outside the U.S.A. and Canada, go to www.intermec.com and click
Contact to find your local Intermec representative.
Before you call Intermec Product Support, make sure you have the
following information ready:
•
Printer serial number
•
Firmware type and version
•
Bluetooth, wireless, or serial port settings
You can find all of the information listed above in the printer menu
system or on a test print page.
Understanding Error Messages
Use the following tables to troubleshoot some common error message
you may see display on PB22/PB32 screen. Some of the error messages
are specific to the type of firmware you have loaded on your PB22/
PB32.
42
PB22/PB32 Portable Label and Receipt Printer User’s Guide
Chapter 3 — Troubleshooting and Maintaining the PB22/PB32
Possible PB22/PB32 Error Icons and Messages
Error Icon Error Message
Description
Pause
The print job is paused.
Paper out (IPL)
Out of Paper
(Fingerprint)
The printer is out of paper. Load a new roll of
media. For help, see “Loading Media” on
page 11.
Testfeed not
done
The printer did not perform a test feed before
it printed out test labels. It is important to
perform a test feed because it calibrates the
sensor.
To perform a testfeed:
• In Fingerprint, press the Feed button for
more than 1 second.
• In IPL and ESC/P, open and close the
media door and then Press the Feed
button.
Printhead hot
The printhead is overheated and needs to cool
down. In IPL, wait for printing to resume
automatically. In Fingerprint and ESC/P, your
print job is lost.
Upgrading
The printer is loading new firmware.
LSS too high,
LSS too low
These errors can occur when you run a test
feed without any media installed, or if you
have incorrect media settings.
Load the printer with media (see “Loading
Media” on page 11), run Test mode (see
“Understanding Test Mode” on page 21),
and select the appropriate media type.
‘
IP configuration The printer is trying to acquire an IP address
error
from the network. Wait for the printer to
complete the task before taking any action.
IP link error
No network connection.
PB22/PB32 Portable Label and Receipt Printer User’s Guid
43
Chapter 3 — Troubleshooting and Maintaining the PB22/PB32
Possible PB22/PB32 Error Icons and Messages (continued)
Error Icon Error Message
Description
Field out of label You are attempting to print in an area that
extends beyond the print window. See the
programmer’s reference manual for your type
of firmware (IPL, Fingerprint, or ESC/P) for
information on how to set the media
parameters.
Printhead lifted
The printer is not completely closed. Press
down on the media cover to make sure it is
latched.
Troubleshooting Printer Problems and Finding Solutions
Use the following tables to troubleshoot some common problems you
may encounter with the PB22/PB32 printer.
Printer Problems and Solutions
Problem
Possible Solution
The printer does not
• Replace the battery with a charged battery.
turn on when you press • Connect external power to make sure the printer
Standby.
works correctly and to charge the battery.
The blue light (Readyto-Work indicator) is
blinking.
• Make sure media is loaded and the media cover
Printer keeps printing
or feeding when it
should stop.
• Check media settings.
• Make sure the label gap sensor is clean. For help,
The printout is not in
the desired position.
• Check for errors in the software application.
• Make sure the label gap sensor and platen roller
is closed. For help, see “Loading Media” on
page 11.
• There is a printing error. The screen displays an
error message containing information on the
error.
• The printer is paused. The printer is cancelling a
print job.
see “Upgrading the Firmware” on page 48.
are clean.
44
PB22/PB32 Portable Label and Receipt Printer User’s Guide
Chapter 3 — Troubleshooting and Maintaining the PB22/PB32
Printer Problems and Solutions (continued)
Problem
Possible Solution
The printer is not
• Verify that the wireless settings are correct. For
printing with an 802.11
help, see “Setting Up 802.11 Radio
wireless connection.
Communications” on page 28.
• Make sure the printer has an IP address.
• Make sure the printer is connected to the
network.
• Make sure the printer is in Ready mode.
The printer is not
printing with a
Bluetooth connection.
When printing, the
printer is skipping
labels.
• Re-establish a Bluetooth connection with the
mobile computer or scanner. For help, see your
mobile computer user’s manual or “Setting Up
Bluetooth Communications” on page 27.
• Make sure the mobile computer can print to a
known good printer.
• Print a Bluetooth test print page to make sure
that the mobile printer discovered your printer.
For help, see “Printing a Test Page” on
page 16.
• Make sure the printer is in Ready mode.
Perform a testfeed:
• In Fingerprint, press the Feed button for more
than 1 second.
• In IPL, open and close the media door and then
Press the Feed button.
Make sure the label gap sensor is clean. For help,
see “Upgrading the Firmware” on page 48.
Printout is faded or
weak.
• Fingerprint users: adjust the media constant/
factor and contrast (-10% to +10%).
• IPL users: adjust the media sensitivity setting
(-10 to +10).
• ESC/P users: adjust the Media Sensitivity
command or the Set Dark Adjust command. For
help, see the ESC/P Programmer’s Reference
Manual (P/N 937-010-xxx).
• Check to see if the printhead needs cleaning. For
help, see “Upgrading the Firmware” on
page 48.
PB22/PB32 Portable Label and Receipt Printer User’s Guid
45
Chapter 3 — Troubleshooting and Maintaining the PB22/PB32
Printer Problems and Solutions (continued)
Problem
Possible Solution
The battery charge is
• Check the battery date. If the battery is a few
not lasting as long as it
years old, the shortened life may be due to
should.
normal aging.
• Replace the battery.
The test pages do not
print.
• Make sure that the blue light is not blinking. If
Print quality it poor.
• Clean the printhead. For help, see “Upgrading
it is, make sure your printer has media and that
the media cover is closed.
• Make sure that you can advance media by
pressing the Feed button.
the Firmware” on page 48.
• Check the battery and recharge or replace as
necessary. For help, see “Charging the
Batteries” on page 9.
• Check the quality of the media. Use only
Intermec media to ensure superior print quality
and product performance.
• Check that the printer is set to the appropriate
Constant/Factory or sensitivity number for the
media you are using.
Troubleshooting Communication Problems
Use Dump mode to verify that the printer is receiving data from the
host correctly.
Using the Line Analyzer in Fingerprint
In Dump mode, the printer runs a Fingerprint program called Line
Analyzer. The Line Analyzer captures incoming characters on the
communication ports and prints them on one or more labels.
The easiest way to enter Dump mode is through Test mode or
Extended Test mode. For help, see “Understanding Test Mode” on
page 21.
After the printer enters Dump mode, it tells you it has entered Dump
mode by printing it on a label. The display shows the Dump mode
icon and printer is ready to receive data.
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PB22/PB32 Portable Label and Receipt Printer User’s Guide
Chapter 3 — Troubleshooting and Maintaining the PB22/PB32
While the printer is receiving data, the Ready-to-Work indicator
blinks. After a half of a second, if no more characters have been
received, the printer times out. The program considers the
transmission terminated and prints out a label.
Printable characters are printed in black-on-white. Control characters
and space characters (ASCII 000 to 032 dec) are printed in white-onblack.
As long as a continuous string of characters is being received, the
program wraps the lines until the label is full and then starts to print
another label. After each character transmission, the following
information prints:
•
Page number
•
Number of characters printed on the label
•
Total number of characters received so far
When you exit Dump mode, a final label prints to inform you that it is
exiting from Dump mode.
Using Dump Mode in IPL
When you enter Dump mode, the printer captures incoming
characters on the communication ports and prints them on one or
more labels.
If you have IPL firmware on your printer, you can access Dump mode
in two different ways with slightly different results:
•
You can access Dump mode through Test mode or Extended Test
mode and you will receive printouts that look exactly like those
produced with the Line Analyzer program in Fingerprint. For
more information, see the previous procedure, “Using the Line
Analyzer in Fingerprint” on page 46.
•
You can access Dump mode from the Setup menu. If you access
Dump mode this way, characters are printed on a continuous line
along with corresponding hexadecimal numbers.
To enter Dump mode from the Setup menu
1 Press the Setup button.
2 Press
3 Press
until you reach Test/Service.
to enter the Test/Service menu.
PB22/PB32 Portable Label and Receipt Printer User’s Guid
47
Chapter 3 — Troubleshooting and Maintaining the PB22/PB32
4 Press
until you reach Data Dump and then press
5 Press
to select Yes and then press
6 Cold boot the printer to exit Dump mode. For help, see the next
procedure, “Cold Booting the PB22/PB32.”
Cold Booting the PB22/PB32
You rarely need to cold boot the PB22/PB32 printer, unless you are
upgrading the firmware. If your printer occasionally locks up, you will
want to cold boot it. A cold boot reinitializes the 802.11 radio and
clears the working memory.
Note: The Setup menu is not affected by a cold boot. Your printer
retains all of your configuration settings after the printer powers
back up.
To reset the PB22/PB32
1 Disconnect the PB22/PB32 from power if externally powered.
2 Remove the battery from the PB22/PB32 for at least one second.
3 Insert the battery back into the PB22/PB32.
4 Reconnect external power if your PB22/PB32 is externally
powered.
Upgrading the Firmware
The latest firmware and software is always available for download
from the Intermec web site at www.intermec.com.
To download firmware updates
1 Go to the Intermec web site at www.intermec.com.
2 Click Support > Downloads.
3 In the Select a Product field, choose PB22/PB32 mobile printer.
The latest available software displays on the page.
4 Download the latest firmware version to your computer. Make
sure you choose the correct firmware upgrade for your IPL,
Fingerprint, or ESC/P printer.
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PB22/PB32 Portable Label and Receipt Printer User’s Guide
Chapter 3 — Troubleshooting and Maintaining the PB22/PB32
5 Extract the .zip file to a folder on your computer.
You have options for upgrading the firmware based on whether your
PB22/PB32 has a Bluetooth radio or an 802.11 b/g radio. Use one of
the following procedures to upgrade your printer firmware. Your
printer should reboot after you finish upgrading the firmware. If it
does not reboot, you will need to cold boot the printer. For help, see
“Cold Booting the PB22/PB32” on page 48.
To upgrade your printer using PrintSet
1 Download the latest version of PrintSet from the Intermec web
site at www.intermec.com.
2 Select File > Add Printer to start the Add Printer Wizard which
guides you through the process of adding your printer.
3 Select your printer under My Printers and then go to Printer >
Firmware Wizard.
The Firmware Wizard guides you through the necessary steps to
update your firmware.
To upgrade your printer using a serial connection
1 Make sure you have established a serial communications between
your PC and the PB22/PB32. For help, see “Setting Up Serial
Communications” on page 36.
2 Use Fingerprint, IPL, or ESC/P commands to send the upgrade file
to the printer.
For help with Fingerprint, IPL, or ESC/P commands and information,
see either the Fingerprint Programmer’s Reference Manual
(P/N 937-005-xxx), the IPL Programmer’s Reference Manual
(P/N 937-007-xxx), or the ESC/P Programmer’s Reference Manual
(P/N 937-010-xxx). You can download these documents from the
Intermec web site at www.intermec.com.
PB22/PB32 Portable Label and Receipt Printer User’s Guid
49
Chapter 3 — Troubleshooting and Maintaining the PB22/PB32
Cleaning the Printer
To properly maintain your PB22/PB32, you should clean it at the
recommended intervals.
To avoid possible personal injury or damage to the printer,
never insert any pointed or sharp objects into the printer.
Use only the cleaning agents specified in this section. Intermec
is not responsible for damage caused by any other cleaning
materials used on this printer. Clean the printer with a cotton
swab saturated with alcohol.
Tear bar
Label gap sensor
Label taken
sensor
Paper sensor
Platen roller
Printhead
PB22/PB32 Mobile Label Printer: Identifying the parts of the PB22/PB32 to
clean regularly
Cleaning the PB22/PB32 Printer
50
Printer Part
Cleaning Method
Cleaning Interval
Printhead
Use 70% isopropyl alcohol on After every five rolls of media
a cotton swab to clean the
or more often if necessary.
print elements from end to
end.
PB22/PB32 Portable Label and Receipt Printer User’s Guide
Chapter 3 — Troubleshooting and Maintaining the PB22/PB32
Cleaning the PB22/PB32 Printer
Printer Part
Cleaning Method
Cleaning Interval
Platen roller
Rotate the platen roller and After every five rolls of media
clean it thoroughly with 70% or more often if necessary.
isopropyl alcohol on a cotton
swab.
Paper sensors Clean thoroughly with 70%
isopropyl alcohol and a
cotton swab.
After every five rolls of media
or more often if necessary.
Tear bar
Clean thoroughly with 70%
isopropyl alcohol and a
cotton swab.
As needed.
Exterior
Clean with a water-dampened As needed.
cloth.
Interior
Brush or air blow. Make sure After every five rolls of media
the paper sensor is free of
or more often if necessary.
dust.
PB22/PB32 Portable Label and Receipt Printer User’s Guid
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Chapter 3 — Troubleshooting and Maintaining the PB22/PB32
52
PB22/PB32 Portable Label and Receipt Printer User’s Guide
A
Specifications
51
Chapter A — Specifications
Specifications
Physical Dimensions
PB22
Depth:
71.1 mm (2.8 in)
Height:
176.4 mm (6.9 in)
Width:
101.6 mm (4.0 in)
Weight:
450 g (1 lb) with battery
PB32
Depth:
81.6 mm (3.21 in)
Height:
182.2 mm (7.2 in)
Width:
127.6 mm (5.0 in)
Weight:
700 g (1.54 lb) with battery
Power Specifications
AC power adapter
voltage:
100 to 240 V, 43 to 63 Hz
Printer voltage:
12 VDC and 50 Hz to 60 Hz
Operating power:
Rechargeable 7.2 V 2250 mAh lithiumion battery
Temperature and Humidity Specifications
Operating temperature:
-20°C to 50°C (-4°F to 122°F)
Storage temperature:
-40°C to 70°C (-40°F to 158°F)
Charging temperature:
0°C to 45°C (32°F to 113°F)
Relative humidity:
10 to 90% non-condensing
Sealing:
IP54
Memory
RAM:
16 MB
Flash:
64 MB
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PB22/PB32 Portable Label and Receipt Printer User’s Guide
Chapter A — Specifications
Print Speed and Resolution
Print speed:
4 ips (100 mm/s)
Resolution:
203 dpi (8 dots/mm)
Print Technology
Printhead:
Direct thermal
Maximum print width:
PB22 55.88 mm (2.2 in)
PB32 83.82 mm (3.3 in)
Media Specifications
Minimum gap and black mark length:
3.17 mm (0.125 in)
Minimum gap, black mark, and notch length:
12.7 mm (0.50 in)
Minimum notch length:
6.35 mm (0.25 in)
Minimum notch width:
12.7 mm (0.50 in)
Black mark width:
Full width of media
Core inside diameter:
19.05 mm (0.75 in)
10.16 mm (0.40 in for receipt paper)
Roll outside diameter:
PB22 57.15 mm (2.25 in)
PB32 67.31 mm (2.65 in)
Tracking1
Center
Minimum caliper for label with liner and receipts:
0.05 mm (0.002 in)
Maximum caliper for label with liner and receipts:
0.165 mm (0.0065 in)
Maximum caliper for tags:
0.15 mm (0.006 in)
Minimum media length:
12.7 mm (0.5 in)
Maximum media length:
Continuous
Receipt roll stock media is supplied as a continuous roll. Label, tag,
and fanfold media use repeat indicators for non-continuous media.
Gap, notch, and black marks are used as repeat indicators:
•
Gap: Label and fanfold media
•
Notch: Tag media
•
Black mark: Label, tag, and fanfold media
PB22/PB32 Portable Label and Receipt Printer User’s Guide
53
Chapter A — Specifications
Here are a few things to keep in mind when ordering media for the
PB22/PB32 printer:
•
Black marks can only be sensed on the back side of the media.
•
You can use higher caliper media in the printer, but print quality
will be reduced.
•
Receipt roll stock media has an end of roll indicator. The end of
roll indicator is a red marking (on last 3 feet of roll) on the
thermally sensitive side of the paper.
External Fanfold Media Specifications
Stack height:
70 mm (2.75 in)
Page length:
152 mm (6 in) to 305 mm (12 in)
Note: A 6-inch page length is supplied in 12-inch long stacks (two 6inch stacks of equal height with the bottom page linked).
Specialty media is required for unique customer environments,
including printer operating temperature extremes. Intermec
recommends that you test the media in your application.
Supported Media
The PB22/PB32 printer supports direct thermal label, tag, and receipt
media. Both North American and European label media are
supported in multiple label lengths. Receipt media is supported in
both a top coated and an uncoated paper in continuous roll stock
only.
The default media sensitivity number is: 180.
Use the following table as a guide when setting sensitivity numbers.
Recommended Media Sensitivity and Constant
Sensitivity
Constant Description
North American Label Media
54
720
60
Duratherm Lightning Plus
470
52
Duratherm Lightning Perm
450
48
Duratherm III IR
PB22/PB32 Portable Label and Receipt Printer User’s Guide
Chapter A — Specifications
Recommended Media Sensitivity and Constant (continued)
Sensitivity
Constant Description
430
100
Duratherm III Synthetic
180
80
Duratherm II Label
180
80
Duratherm III Label
180
80
Duratherm Near IR
150
50
Duratherm 5 mil Tag
180
80
Duratherm II Floodcoated (NTC)
180
80
Duratherm III Floodcoated (TC)
420
63
Duratherm III NIR Floodcoated (FedEx)
North America Receipt Media
401
45
Duratherm TC
102
32
Duratherm NTC - 2
101
30
Duratherm NTC
101
30
Duratherm Receipt - Fanfold
103
75
Duratherm Linerless
European Label Media
440
47
Thermal Eco
140
70
Thermal Top
120
67
Thermal Eco Board 140 gr
Accessories for the PB22/PB32
You can use these accessories with the PB22/PB32 printer. To order
accessories, contact your local Intermec sales representative.
AB27 Battery
Use the lithium-ion 2250 mAh battery to provide power to the
printer.
AC18 4-Bay Battery Charger
Use the AC18 to charge up to four batteries at a time. The battery
charger is designed to sense when a battery is fully charged and not
overcharge it, ensuring long and consistent battery life.
PB22/PB32 Portable Label and Receipt Printer User’s Guide
55
Chapter A — Specifications
AV14 Vehicle Dock
Use the vehicle dock to attach the PB22/PB32 to a truck.
Belt Clip
Use the PB22/PB32 belt clip to attach the printer to your belt.
Handstrap
Use the PB42 and PB22/PB32 handstrap to conveniently carry your
PB22/PB32 printer. With the handstrap attached, you can also attach
the shoulder strap.
Power Supply (Model AE19)
Provides power to the PB22/PB32 and the 4-bay battery charger
(Model AC18).
Serial Cable
The serial adapter is an 8-pin DIN to DB9 connector that connects
from the PB22/PB32 printer to your desktop PC.
Shoulder Strap
Use the shoulder strap in combination with the handstrap to easily
carry the PB22/PB32 printer. The wide padded strap makes it
comfortable to wear the printer for long periods of time
Cart Mount
Stands the printer vertically when placed on a flat surface. Excellent
for cart or desktop use.
56
PB22/PB32 Portable Label and Receipt Printer User’s Guide

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