JTECH an HME ISTATION PAGING TRANSMITTER User Manual IStation maunal

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Integration Station
Operating Instructions V 310
Prepared for Olive Garden Restaurants
HME Wireless, Inc
Customer Service 800.925.8091
1400 Northbrook Parkway Suite #320 • Suwanee, GA 30024
HME 800.925-8091
Integration Station Serial Transmitter
Page 1
INSTALLATION INSTRUCTIONS
INTRODUCTION
Your HME Computer Controlled Paging System has the following capabilities:
• PC controlled operation via RS-232 serial port
• 2-Watts effective radiated power with approximately 1-mile open field range
• Operating Frequency 457.5750 MHz
• Industry standard protocol covering the full range of paging functions
• PC controlled automatic switching between tone/vibe only, numeric, and alphanumeric paging message
formats, including multiple tone/vibe cadences
• PC controlled automatic switching between 512, 1200, and 2400 bps RF data rates
• Optional unique paging transmitter IDs available for use by VARs/Distributors
• Communications protocol designed to ensure reliable communications No paging receiver database
programming is required within the paging transmitter. The unique communications protocol in the HME
paging transmitter allows you to operate the transmitter with an unlimited quantity of paging receivers.
Your HME Computer Controlled Paging System allows you to use 3rd Party software to send paging messages to
one or more persons via pagers, and other devices that incorporate paging data receivers. You can use a wide
variety of paging receiver types with HME Paging Systems, including tone/vibe, numeric and alphanumeric pagers.
For the list of pager capcodes please refer to the capcode list on the next page.
INSTALLATION – SERIAL TRANSMITTER
•
Unwrap all equipment. Lock the antenna into the antenna jack on the right hand corner of the
receiver unit.
Serial Transmitter
•
Antenna
Connect one end of the DB9 serial cable to the serial DB9 port on the back of the transmitter.
Connect the other end to the serial COM port of the PC where your table management software is
located.
DB9 port
To COM port
DB9 Straight Through
Serial Cable
•
Plug the power supply with the large tip into a standard 110 outlet and plug it into the power supply
connector of the sending unit. The LCD display should turn ON.
Power supply
connector
HME 800.925-8091
Integration Station Serial Transmitter
Page 2
TESTING THE DEVICE WITH PAGING SOFTWARE
This device had been tested to work with QSR, Radiant, Open Table, Pro-Host or any software product that utilizes
the standard TAP, WaveWare, or Scope Paging protocols. To test the device using your paging software, follow the
procedure below…
•
•
Add the pagers to the pager list or paging configuration of your existing software. Refer to the list of
pager capcodes on the next page. Be sure to check the pager number, capcode, baud rate and
pager type when you enter the information into your software. The procedure to add pagers to your
paging list is dependent on what software you have. Contact your software reseller for this
procedure if you do not have it.
Anytime you send a page with your software the “Transmit Indicator” will show on the display.
This will confirm that you transmitter was connected properly and compatible with your software.
Transmit Indicator – page being sent
using keypad or thru RS232 port. This
also indicates the Out of Range signal
is being sent.
USING THE DEVICE AS STANDALONE TRANSMITTER
This device can be used as a standalone transmitter in case of software failures. To alert a pager, simply press the
pager number on the transmitter keypad followed by the “send” key. For example, press, “11 - send” and pager #
11 will signal.
Display
Keypad
Functions Keys
This function is not use on
this system
Send button to page
pagers
Locate / All Page Feature
This feature causes ALL pagers (that are not charging) to signal at once. This feature is useful when you are
closed and would like to locate any misplaced pagers around your facility. To locate ALL pagers, press,
1. “1249 – send” – for IQ, Coaster pagers
2. “912 – send” – for belt clip (Mgr) pagers
Any pager not on a charger will signal. Search for the missing pagers by listening for the beep or voice call and
looking for flashing lights. Remember to check the parking lot and look in the bushes! After finding all the missing
pagers, put them on a charger to stop the “locate” alert. Never use the locate feature while pagers are with the
guest as all the pagers will alert at once!!!
HME 800.925-8091
Integration Station Serial Transmitter
Page 3
OLIVE GARDEN PAGER CAPCODE CONFIGURATION
FREQ:
457.5750 MHz
BAUD RATE: 1200 bps
Pager Type: Guest: Vibe Only
Staff: Numeric Pagers
Customer Base ID: 063
GUEST PAGERS
PAGER #
CAPCODE / ID
0630008
0630016
0630024
0630032
0630040
0630048
0630056
10
11
12
13
14
15
16
17
18
19
20
98
99
100
HME 800.925-8091
21
22
23
24
25
26
27
0630064
0630072
0630080
0630088
0630096
0630104
0630112
0630120
28
0630128
0630136
0630144
0630152
0630160
36
STAFF PAGERS
PAGER #
CAPCODE / ID
0630728
91
0630736
92
0630744
93
0630752
94
0630760
95
0630768
96
97
PAGER #
0630776
0630784
0630792
0630800
29
30
31
32
33
34
35
37
38
39
40
PAGER #
101
102
103
104
105
106
107
108
109
110
CAPCODE / ID
0630168
0630176
0630184
0630192
0630200
0630208
0630216
PAGER # CAPCODE / ID
0630328
41
0630336
42
0630344
43
0630352
44
0630360
45
0630368
46
0630376
47
0630224
0630232
0630240
0630248
0630256
0630264
0630272
0630280
48
0630288
0630296
0630304
0630312
0630320
56
49
50
51
52
53
54
55
57
58
59
60
0630384
0630392
0630400
0630408
0630416
0630424
0630432
0630440
0630448
0630456
0630464
0630472
0630480
CAPCODE / ID
0630808
0630816
0630824
0630832
0630840
0630848
0630856
0630864
0630872
0630880
Integration Station Serial Transmitter
Page 4
CUSTOMER SERVICE
Technical Support
1. This product is programmed specifically for Darden Restaurants (Olive Garden)
2. If you require technical support please call HME Level 2 support at 800-925-8091 x1753 or x1750 and speak to Mel
Canlas or Charlie Luangkhot
3. For any questions about this project (non technical) please call Darden’s account manager, Scott Hubbard at 800925-8091 x 1710
4. Make certain the integration station and pagers have power. Check the outlet & circuit breaker.
5. Are the pagers fully charged? They should all have the red charge indicator light on while on the charger. Make
certain they are charging when not in use. A minimum of 2 hours charge time is needed if the pager is run down.
6. Unplug the integration station, wait 30 seconds & plug it back in. (Reboot)
For basic support call:
HME Wireless Customer Service: 800.919.9903.
Mon - Fri 8:00 am to 10 pm EST / Sat & Sun 10:00 am to 6:30 pm EST
After hours please leave a message and we will get back to you as soon as we can.
Need a repair or replacement components?
Ship malfunctioning components to the following address:
HME Wireless, Inc.
1400 Northbrook Parkway Suite #320
Suwanee, GA 30024
1.
2.
3.
4.
Call 800.919.9903 and follow the prompts to Customer Service to obtain an HME RMA number.
Pack the components securely
Write the RMA number clearly and boldly on the outside of the package
*Make certain your company information is in the box and on the return label – especially if you ship from a Pack &
Ship store.
5. Ship the equipment in a traceable manner for your protection. (i.e. UPS Ground Track). HME is not responsible for
packages lost in transit. Save the tracking number!
6. Insure the shipment for replacement value.
All products are shipped ground from HME. *Overnight or 2 day Shipping is available at an additional charge.
HME 800.925-8091
Integration Station Serial Transmitter
Page 5
THIS DEVICE COMPLIES WITH PART 15 OF THE FCC RULES.
OPERATION IS SUBJECT TO THE FOLLOWING TWO CONDITIONS :
(1) THIS DEVICE MAY NOT CAUSE HARMFUL INTERFERENCE, AND
(2) THIS DEVICE MUST ACCEPT ANY INTERFERENCE RECEIVED,
INCLUDING INTERFERENCE THAT MAY CAUSE UNDESIRED OPERATION.
IQ TRANSCEIVER INSTRUCTION MANUAL
NOTE: THE MANUFACTURER IS NOT RESPONSIBLE FOR ANY RADIO OR TV INTERFERENCE
CAUSED BY UNAUTHORIZED MODIFICATIONS TO THIS EQUIPMENT. SUCH MODIFICATIONS
COULD VOID THE USER S AUTHORITY TO OPERATE THE EQUIPMENT.
NOTICE
This manual, software and electronic circuitry are copyrighted. All rights reserved. Under the
copyright laws, this manual, software and electronic circuitry may not be copied, in whole or in
part without written prior consent of Lee Technology.
All information provided in this document is carefully prepared and offered in good faith as a
guide in the installation, use and servicing of our products. Installers must ensure that the final
installation operates satisfactorily within the relevant regulatory requirements. Lee Technology
accepts no responsibility for incorrect installation. Lee Technology reserves the right to change
products, specifications and installation data at any time without notice.
Lee Technology makes certain limited warranties with respect to defective diskettes,
documentation and electronic circuitry. Please see the associated information contained on this
page.
LIMITED WARRANTY
With respect to the physical documentation and physical electronic circuitry enclosed herein, Lee
Technology warrants the same to be free of defects in materials and workmanship for a period of
one year from the date of purchase. In the event of notification within the warranty period of
defects in material or workmanship, Lee Technology will replace the defective diskettes,
documentation and electronic circuitry. The remedy for breach of this warranty shall be limited to
replacement and shall not encompass any other damages including but not limited to loss of
profit and special incidental, consequential, or other similar claims.
Lee Technology Korea specifically disclaims all other warranties, expressed or implied, including
but not limited to implied warranties of merchantability and fitness for a particular purpose with
respect to defects in the documentation and electronic circuitry and the program license granted
herein, in particular, and without limiting operation of the program license with respect to any
particular application, use or purpose.
HME 800.925-8091
Integration Station Serial Transmitter
Page 6
Multicall Paging System
User Manual
IMPORTANT SAFTEY INFORMATION
RF EXPOSURE STATSURE STATEMENT
Your Pager Transmitter contains a radio frequency transmitter.
When the button is pushed the transmitter sends our RF singnals.
CAUTION : To comply with FCC RF exposure compliance requirements,
A separation distance of at least 8 inches(20Cm) must be maintained
Between the antenna of this transmitter and all persons, during
Normal operation. The antenna used for this transmitter must not be coLocated or operating in conjunction with any other antenna of transmitter.
Unauthorized antennas, modifications, of attachments could damage the
Transceiver and may violate FCC regulations.
For a Class A digital device or peripheral, the instructions frnished the user shall include
The following or similar statement, placed in a prominent location in the text of the manual:
Note : This equipment has been tested and found to comply with the limits for a Class A
Digital device. Pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful in a commercial environment. This equipment generates.
Uses, and can radiate radio frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference to radio communications. Operation of
this equipment in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own expense.
THIS DEVICE COMPLIES WITH PART 15 OF THE FCC RULES.
OPERATION IS SUBJECT TO THE FOLLOWING TWO CONDITIONS :
(1) THIS DEVICE MAY NOT CAUSE HARMFUL INTERFERENCE, AND
(2) THIS DEVICE MUST ACCEPT ANY INTERFERENCE RECEIVED,
INCLUDING INTERFERENCE THAT MAY CAUSE UNDESIRED OPERATION.
IQ TRANSCEIVER INSTRUCTION MANUAL
NOTE: THE MANUFACTURER IS NOT RESPONSIBLE FOR ANY RADIO OR TV INTERFERENCE
CAUSED BY UNAUTHORIZED MODIFICATIONS TO THIS EQUIPMENT. SUCH MODIFICATIONS
COULD VOID THE USER S AUTHORITY TO OPERATE THE EQUIPMENT.
HME 800.925-8091
Integration Station Serial Transmitter
Page 7

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