MAESTRO WIRELESS E206XT 3G WiFi Router User Manual

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QUICK START GUIDE-M2M products
E200 Series – Cellular / WAN / LAN / Wi-Fi Router
Version 1.1
Maestro E200 Series
www.maestro-wireless.com
Copyright
Copyright© 2015 Maestro Wireless Solutions Limited. All right reserved. This document is
for the use of intended recipients only and the contents may not be reproduced,
redistributed, or copied in whole or in part for any purpose without Maestro prior express
consent.
 Note: This document is subject to change without notice
This manual cover the following M2M products:
Maestro E205XT02
Maestro E205XT04
Maestro E20“XT
DOCUMENT VERSION
DATE
1.0 Initial document release
2“ Sep. 14
1.1 Added illustration
18 Mar. 15
Maestro E200 Series
www.maestro-wireless.com
This manual is written without any warranty.
Maestro Wireless Solutions Ltd. reserves the right to modify or improve the product and
its accessories which can also be withdrawn without prior notice.
Our company stresses the fact that the performance of the product and its accessories
depends on the proper use conditions as well as the surrounding environment.
Maestro Wireless Solutions Ltd. assumes no liability for damage incurred directly or
indirectly from errors, omissions or discrepancies between the router and this manual.
This software, solution or application is provided on an "as is" basis. No warranty whether
expressed or implied is given by Maestro Wireless Solutions Ltd. in relation to this
software, solution or application. User shall assume the entire risk of using or relying on
this software, solution, and application.
In no event will Maestro Wireless Solutions Ltd. be liable for any loss or damage
including without limitation, indirect or consequential loss, damage, or any loss, damage
Maestro E200 Series
www.maestro-wireless.com
whatsoever arising from loss of data or profit arising out of, or in connection with, the use
of this router product. Every effort is made to keep the product and its software up and
running smoothly. However, Maestro Wireless Solutions Ltd. takes no responsibility for,
and will not be liable for, the product or its software being temporarily unavailable due to
technical issues beyond our control.
The above terms and conditions are subject to change without prior notice. The present
use of this product solution implies that the user approves and understands all the above
terms and conditions.
Maestro E200 Series
www.maestro-wireless.com
Table of Contents
SAFETY PRECAUTIONS ............................................................................................................ 7
GENERAL PRECAUT)ONS .......................................................................................................................
US)NG T(E ROUTER )N VE()CLE ..........................................................................................................
PROTECTING YOUR ROUTER ................................................................................................ 7
PRODUCT OVERVIEW ............................................................................................................10
SER)ES AT A GLANCE ................................................................................................................
BUNDLE CONTENT ...............................................................................................................................
PHYSICAL DIMENSIONS AND LED ......................................................................................13
P(YS)CAL D)MENS)ONS .......................................................................................................................
LED )ND)CATORS .................................................................................................................................
ET(ERNET PORT LED )ND)CATORS ..................................................................................................
10
11
12
13
PREREQUISITES ......................................................................................................................... 8
USER MANUAL CONVENTIONS .............................................................................................. 8
OVERVIEW ................................................................................................................................... 8
SCOPE ......................................................................................................................................................
TARGET AUD)ENCE ................................................................................................................................
PRODUCT FEATURES .............................................................................................................12
HARDWARE INSTALLATION .............................................................................................17
)NSTALL T(E S)M CARD ...................................................................................................................
CONNECT T(E CELLULAR WWAN ANTENNA S ....................................................................
CONNECT T(E LAN CABLE .............................................................................................................
CONNECT T(E POWER SUPPLY .......................................................................................................
E205 BASIC CONFIGURATION ..........................................................................................19
CONNECT)NG TO T(E WEB )NTERFACE .........................................................................................
LAN CONF)GURAT)ON ......................................................................................................................
WAN CONF)GURAT)ON ....................................................................................................................
11.3.1 Manual .............................................................................................................................................. 21
11.3.2 Automatic ........................................................................................................................................ 22
11.3.3 PPPoE ................................................................................................................................................ 22
CELLULAR SETUP ..............................................................................................................................
W)RELESS W)-F) ...........................................................................................................................
E205 ADVANCED CONFIGURATION ................................................................................25
FLAS()NG F)RMWARE AND UPDAT)NG YOUR DEV)CE ..................................................................
APPENDIX ................................................................................................................................27
DEFAULT SETT)NGS ..........................................................................................................................
RESET TO FACTORY DEFAULT SETT)NG .........................................................................................
13.2.1 Using the web-based user interface .................................................................................... 27
Maestro E200 Series
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13.2.2 Using the reset button on the side of the router ............................................................ 29
L)ST OF ACRONYMS ...........................................................................................................................
“
Maestro E200 Series
www.maestro-wireless.com
1 Safety Precautions
1.1 General precautions
The router generates radio frequency (RF) power. When using the router, care
must be taken to ensure safety as well as compliance with all the regulations
surrounding the use of RF equipment.
Do not use the router in aircraft, hospitals and petrol stations or in places where
using GSM products or other RF equipment is prohibited.
Be sure that the router will not be interfering with nearby equipment such as
pacemakers or medical equipment. The antenna of the router should be directed
away from computers, office equipment, home appliance, etc.
Always keep the router at a minimally safe distance of 2“.“cm or more from a
human body.
Do not put the antenna inside metallic boxes or other containers
1.2 Using the router in vehicle
Check for any regulation or law authorizing the use of GSM equipment in vehicles
in your country before installing the router.
Installation of the router should be done by qualified personnel. Consult your vehicle
dealer for any possible interference concerns related to the use of the router.
Be careful when the router is powered by the vehicle’s main battery. The battery
may be drained after extended period.
1.3 Protecting your router
To ensure error-free usage, please install and operate your router with care and comply
with the following:
Do not expose the router to extreme conditions such as high humidity/rain, high
temperatures, direct sunlight, caustic/harsh chemicals, dust, or water.
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Maestro E200 Series
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Do not try to disassemble or modify the router as there are no user serviceable
parts inside and the warranty would be void in case of tampering.
Do not drop, hit or shake the router.
Do not use the router under extreme vibrating conditions.
Do not pull the power supply cable. Please attach or detach it by holding the
connector after switching off the supply.
Install and connect the router in accordance to the instruction manual. Failure to
do so will void the warranty.
2 Overview
2.1 Scope
This document provides you all the information you need to set-up, configure and use
the Maestro E200 Series router.
2.2 Target audience
This document is intended for customers and integrators who understand basic
telecommunications and information technology terminology and concepts.
3 Prerequisites
Before continuing with the installation of your E200 Series router, make sure you have a
computer equipped with the following:
A computer with an Ethernet port
A web browser such as Google Chrome, Mozilla Firefox, Apple Safari or Internet
Explorer
4 User manual conventions
The following symbols are used throughout the user manual:
Maestro E200 Series
www.maestro-wireless.com
he following symbol ind
dicates atten
ntion must be
b paid
Th
he following symbol ind
dicates a warrning
Th
he following symbol pro
ovides inform
mation
Th
estro E200 Series
Mae
www.m
maestro-wireless.com
5 Product overview
5.1 E200 Series at a glance
Dual-band HSDPA (E205XT020), tri-band HSDPA (E205XT04), quad-band HSPA+ &
dual-band EV-DO (E20“XT)
GPRS/EDGE auto-fallback
LAN on RJ45 port
Switchable WAN/LAN on RJ45 port (E20“XT only)
Built-in Wi-Fi with an external RP-SMA antenna connector
Automatic WAN / 3G failover
Built-in GPS supporting active antenna via an external SMA connector (E205XT02,
E205XT04 only)
Built-in concurrent diversity/GPS antenna supporting active antenna via an
external SMA connector (E20“XT only)
External SMA antenna connectors for 3G
Two digital inputs/outputs
Six color LED’s for displaying for Wi-Fi and network activity, signal, power and
alarm
Device management and configuration via a web GUI
DIN rail mountable
5.2 Bundle content
E200 Series router x 1
1m Ethernet cable 8P8C x 1
2G/3G/4G terminal antenna ˄Length> 20mm˅ SMA x 1
3.8 dBi, 2.4/5.1~5.9 GHz dipole antenna RP-SMA (M) hinged 90° x 1
Industrial grade 1.2 A power supply x 1
DIN clip x 1
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Maestro E200 Series
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If any of these items are missing or damaged, please contact Maestro Support
immediately. The Maestro Support website can be found at: http://support.maestrowireless.com/
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Maestro E200 Series
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6 Product features
With high-speed cellular (3G and beyond), WAN, LAN and Wi-Fi connectivity, the E200 is
a highly versatile, reliable and rugged router designed for mission-critical enterprise
applications requiring faultless connectivity.
The E200 comes in two models; the cost-effective HSDPA ensures always- on connectivity
for 2G migration or low-latency applications such as energy and sales & payment, while
the HSPA+ penta-band is ideal for deployment in vertical markets requiring high-speed
data or global roaming, such as security and transportation.
The E200 can be configured through an easy-to-use web interface; a configuration wizard
will help the user set-up the router step-by-step and select their primary and redundancy
network. Advanced configuration setting for functions such as VPN, IPsec, OpenVPN and
Wi-Fi hotspot are also directly available through the web interface. Once configured, a set
of “ LED’s on the top of the aluminum alloy casing will help the user ensure that the
device is operating correctly. Users can also remotely manage the router is also available
through an HTTPS connection over the LAN or WAN.
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Maestro E200 Series
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7 Physical dimensions and LED
7.1 Physical dimensions
E200 Series dimensions without connector
13
Maestro E200 Series
Lenght
83.9mm
Depth
“0mm
Height
25mm
Weight
90g
www.maestro-wireless.com
7.2 LE
ED indicattors
The E200 Series features “ LEDs
on the front to dissplay critical system info rmation
NA
AME
COLOUR
WI-FI
Actiivity
Netw
work
Sign
nal
STATE
DESCRIP
PTION
OFF
Wi-Fi
network iss deactivated
Flashing
Wi--Fi network connnection traffic
ON
Wi-Fi
network iis activated
OFF
Cellula
ar data service is not connecte
ed
Flashing
Cellular
data seervice traffic
ON
Cellu
ular data servicce is connected
OFF
SIM card is no
ot inserted
Flashing
Device is registered on tthe cellular nettwork
ON
SIM card is inserted
OFF
No signal (C
CSQ<10)
Weak
signal (10020)
OFF
Power off
ON
Power on
OFF
No alert, device is ruunning smoothly
Flashing
So
oftware fault (crrash, issues…)
Pow
wer
Alerrt
ON
14
aestro E200 Series
Ma
Hardware
e fault (high tem
mperature, problem
with module orr SIM card)
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15
Maestro E200 Series
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7.3 Eth
hernet po
ort LED in
ndicators
The E200 Series router featu
ures two Eth
hernet ports with two LE
ED.
LLED
Grreen
Am
mbe
1“
STA
ATUS
DESCRIPTION
On
Therre is a valid network link
k.
Blink
king
Therre is activity on the netw
work link.
Off
No valid
networrk link detected.
On
The Ethernet po
ort is operating at a spee
ed of 1000M
Mbps.
Off
aestro E200 Series
Ma
The Ethernet po
ort is operating at a spee
ed of 10/1000Mbps or no
Ethe
ernet cable iss connected.
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maestro-wireless.com
8 Hardware installation
8.1 Install the SIM card
SIM card(s) should be inserted into the SIM tray as illustrated in the image below. SIM
card contact should be face up.
8.2 Connect the Cellular (WWAN) Antenna(s)
Connect the cellular antenna to the Cellular connector (SMA Female) on the unit. If the
unit is equipped with a secondary cellular antenna connector Div. , it is highly
recommended to connect an additional antenna to this connector for diversification. Dual
antennas will provide improved signal strength thus better performance.
Note: For most applications, the antenna(s) included with the unit will provide suitable
reception, but some circumstances/environments may require a higher quality antenna or
one mounted in a different location. If this is the case, Maestro has many antenna options
to chose from, please contact us or visit maestro-wireless.com.
1”
Maestro E200 Series
www.maestro-wireless.com
8.3 Co
onnect th
he LAN C
Cable
Connect one en
nd of the Eth
hernet cable to the LAN
N port on th
he unit and tthe other en
nd
to a LAN port on
o a PC.
8.4 Co
onnect th
he power supply
Connect the Miccro-Fit 4-pin
n male conneector of the power supp
ply to the po
ower connecctor
loca
ated on the LAN
side of the unit.
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aestro E200 Series
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9 E205
5 Basic con
nfigurration
9.1 Co
onnecting
g to the w
web interfface
Connect the LAN interface of
o your E200
0 to a computer via the RJ-45 cablee and and start
e device LAN
N IP addresss in the brow
wser addresss field.
yourr web browsser. Enter the
http://1
192.1“8.1.1
Note: Iff you change
e the IP add
dress, remem
mber to rebo
oot the routeer and enterr the
new IP address
into
o your browsser address bar.
You will be invitted to enter the admin u
username an
nd password
d:
Default login – adm
min
Default password – admin
(Thiss is the defa
ault usernam
me and passw
word for Maestro routers. The admin
n and read-only
userr passwords can be chan
nged at Systtem>Adminis
stration
Afte
er successfully login the Quick Setup
p page will show up
FFigure 1: Quick Setu
up
If yo
ou need to access
advan
nced featuree you can navigate directly in the meenu.
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aestro E200 Series
Ma
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maestro-wireless.com
If yo
ou want to follow the qu
uick user gu ide click on the Next bu
utton and yo
ou will enter
quicck setup pag
ge.
Since E200 has multiple WAN in
nterfaces, the
e default priority setting
gs for switching
between various WAN interfacess is as follow
ws and canno
ot be changeed in Quick
up. To make any changes the WAN priority settiings, please go to the N
Network / Lo
oad
setu
Bala
ancing Tab
Priority 1 – Wired WAN
Priority 2 – Wi-Fi ass WAN (WWA
WAN) (Wi-Fi in Client Mode)
Priority 3 – Cellular
In th
he quick setup page, you can perforrm basic con
nfiguration settings
for tthe LAN, WA
AN,
Cellular and Wi-Fi interfacess. All other cconfiguration
ns will be sett to the facttory default or
prevviously saved
d values..
9.2 LA
AN config
guration
The LAN configuration page
e is used to configure th
he LAN settings of the rrouter
Figure 2: IP addresss
The modem rou
uter is shippe
ed preconfig
gured to use
e private IP addresses
on
n the LAN side,
and to act as a DHCP server. The modeem router’s default
LAN IP configuraation is as
follo
ows:
LAN IP address:
192
2.1“8.1.1
IPv4 Netmask : 255..255.255.0
20
aestro E200 Series
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These addresses are part of the designated private address range for use in private
networks, and should be suitable in most applications. If your network has a requirement
to use a different IP addressing scheme, you can make those changes here and click.
The LAN TCP/IP Setup settings are
IPv4 Address: This is the LAN IP address of the modem router.
IPv4 Netmask: This is the LAN subnet mask of the modem router. Combined with
the IP address, the IP subnet mask allows a device to know which other addresses
are local to it, and which must be reached through a gateway or modem router.
Advanced LAN configuration parameters could be found under Network/Interfaces, under
LAN parameters click Edit > Advanced Settings.
9.3 WAN configuration
By default the WAN is in automatic mode, you can also set it to Manual or PPPoE
9.3.1
Manual
IPv4 Address: The IP address to assign to the selected WAN interface.
IPv4 Netmask: The Subnet mask of the IP address above.
IPv4 Gateway: The gateway to assign this WAN interface.
DNS server: The DNS server for the WAN interface.
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Maestro E200 Series
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9.3.2
Automatic
The WAN will be setup automatically.
9.3.3
PPPoE (Point-to-Point Protocol over Ethernet)
Acquire IP Address automatically from your Provider using the PPPoE protocol.
Many DSL providers use PPPoE. To acquire an IP Address from the PPPoE server, a
username and password are required. Ask your Provider for your username and password
if you don’t know them.
Advanced WAN configuration parameters could be found under Network/Interfaces, under
WAN parameters click Edit > Advanced Settings.
9.4 Cellular Setup
You can enter the cellular settings like APN, SIM PIN for security, Username and Password
corresponding to your cellular connection (SIM Card), which you will receive from your
Cellular Operator.
APN: Access Point Name, enter the access point name provided by your network
operator
PIN: If required please enter your SIM card’s PIN code
Username and Password: If required enter login credentials provided by your
network operator
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Maestro E200 Series
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Advanced cellular configuration parameters could be found under Network/Interfaces,
under 3G parameters click Edit > Advanced Settings.
9.5 Wireless (Wi-Fi)
By default, the Wi-Fi is in Access Point mode:
Default SSID: Maestro E200
Default Password: W1rele$$
The E200 Wi-Fi can be configured either as
An Access Point, in which case, the Wi-Fi acts as a LAN or
As a Wi-Fi Client in which case, the E200 connects to an external Wi-Fi source which
will be the source of Internet or WAN for the E200.
Default security settings used are WPA-PSK, WPA2-PSK Mixed Mode. You can choose
your encryption and change your password accordingly. Bring up on boot tick box in
Wireless section by default is enabled. Ticking the box will enable the Wi-Fi (Wireless)
interface every time the Router Reboots.
23
Maestro E200 Series
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Wi-FFi section fro
om this Quicck setup pag
ge will disap
ppear when
The defa
ault Wi-Fi in
nterface is reemoved from
m Network / Wi-Fi page
When you scan for available Wii-Fi networks and conve
ert the Routeer to Client
Mode.
If yo
ou create mu
ultiple access point netw
works (Multip
ple SSDI’s), the
t additionaal Wi-Fi
netw
works create
ed will not sh
how up in Q
Quick Setup.
Advanced Wi-Fi configuratio
on parameteers could be
e found unde
er Network/W
Wi-Fi, under
Wire
eless Overvie
ew paramete
ers click Editt > Advanced
d Settings.
Oncce the Quick Setup is do
one, you will have basic LAN connec
ctivity, Intern
net access ov
ver
WAN and/or Cellular and Wi-Fi w
will be configured as Ac
ccess Point.
To verify that your se
etup were su
uccefully app
plied and your router is now running go
to N
Network/Interrfaces.
24
aestro E200 Series
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10 E205 advanced configuration
10.1 Flashing firmware and updating your device
E200 Series can be updated through the web interface. Go to System/Back-up / Flash
Firmware.
Under Flash new firmware image, click on Choose File and locate the .bin file on your
computer.
Once the file located on the computer click Flash image…
25
Maestro E200 Series
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Clickk Proceed
The system will now be flashing.
DO NOT
T POWER OF
FF THE DEVIC
CE!
utes before you
try to reeconnect. It might be ne
ecessary to rrenew the
Waitt a few minu
address of your computer to reach the device again, depending on your seettings.
2“
aestro E200 Series
Ma
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maestro-wireless.com
11
1 App
pendix
11.1 De
efault setttings
The following ta
ables list the
e default setttings for the
e E200 Seriess router.
Note
e: The admin manager account
allow
ws you to manage
all se
ettings of th
he router exccept
funcctions such as
a …., which are privilegeed only to the root man
nager accoun
nt.
LAN ((MANAGEMENT)
Static IP Address:
192
2.1“8.1.1
Sub
bnet Mask:
255
5.255.255.0
Deffault Gatewa
ay:
192
2.1“8.1.1
ADMIN MANAGER ACCOU
UNT
ROOT MANAGER ACCOUN
NT
Use
ername:
admin
Use
ername:
root
Passsword:
admin
Password:
admin
E20
00 SERIES RO
OUTER TELN
NET ACCESS
Username:
root
Password:
admin
11.2 Re
eset to fa
actory deffault settiing
Resttoring factorry defaults will
w reset the E200 Seriess router to itts factory deefault
conffiguration. You
may encounter a situ
uation where
e you need to restore th
he factory
defa
aults on your E200 Series router succh as:
You havve lost your username an
d and are un
nable to logiin to the we
eb
nd password
configurration page
You are asked to pe
erform a facttory reset by
y Maestro su
upport staff..
Therre are two methods
you
u can use to restore facttory default settings on yyour E200,
usin
ng the web-b
based user in
nterface or u
using the reset button on
o the side o
of the router.
11.2
2.1 Using the
t web-bassed user interface
To rrestore your router to itss factory deffault settingss, please follow these stteps:
2”
aestro E200 Series
Ma
maestro-wireless.com
www.m
Open a browser window and navigate to the IP address of the router (default address is
http://192.1“8.1.1). Login to the
router using root as the User Name and admin as the
password.
Click the System item from the top menu bar, then Backup / Flash Firmware and then
under Flash operations select the Actions tabs.
Under the Actions tabs, click the Perform reset button. The router asks you to confirm that
you wish
to reset all changes. Click OK to continue. The router will erase the
configuration partition and reboot.
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Maestro E200 Series
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11.2.2 Using the reset button on the side of the router
Use a pin to push the Reset button on the device for XX seconds. The router will restore
the factory default settings and reboot.
When you have reset your E200 Series router to its default settings you will be able to
access the device’s configuration web interface using http://192.1“8.1.1 with username
admin or root and password admin.
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Maestro E200 Series
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11.3 List of acronyms
Acronym
Expansion / Meaning
2G
2nd Generation
3G
3rd Generation
ADSL
Asymmetric digital subscriber line, ADSL is a type of DSL broadband
communications technology used for connecting to the Internet
AES
Advanced Encryption Standard
AP Client
Access Point Client
CSQ
DHCP
Dynamic Host Configuration Protocol (DHCP) is a standardized networking
protocol used on Internet Protocol (IP) networks for dynamically distributing
network configuration parameters, such as IP addresses for interfaces and services.
DIN
DIN connector is an electrical connector that was originally standardized by the
Deutsches Institut für Normung (DIN)
DMZ
In computer security, a DMZ or Demilitarized Zone is a physical or logical sub
network that contains and exposes an organization's external-facing services to a
larger and un-trusted network, usually the Internet.
DNS
Domain Name System (DNS) is a hierarchical distributed naming system for
computers, services, or any resource connected to the Internet or a private network
DynDNS, DDNS
Dynamic DNS (DDNS) is a method of automatically updating a name server in the
Domain Name System (DNS), often in real time, with the active DNS configuration
of its configured hostnames, addresses or other information.
EDGE
Enhanced Data rates for GSM Evolution (EDGE) is a digital mobile phone
technology that allows improved data transmission rates as a backward-compatible
extension of GSM.
GPRS
General packet radio service (GPRS) is a packet oriented mobile data service on the
2G and 3G cellular communication system's global system for mobile
communications
GSM
Global system for mobile communications
HT Physical mode
High Throughput Physical Mode
ICMP
Internet Control Message Protocol (ICMP) is one of the main protocols of the
Internet Protocol Suite. It is used by network devices, like routers, to send error
messages
IGMP
Internet Group Management Protocol is a communications protocol used by hosts
and adjacent routers on IP networks to establish multicast group memberships
IP Sec
Internet Protocol Security is a protocol suite for securing Internet Protocol (IP)
communications by authenticating and encrypting each IP packet of a
communication session
ISP
Internet service provider
L2TP
Layer 2 Tunneling Protocol is a tunneling protocol used to support virtual private
networks
LAN
Local Area Network
Acronym
Expansion / Meaning
LLTD
Link Layer Topology Discovery is a proprietary Link Layer protocol for network
topology discovery and quality of service diagnostics
M2M
Machine to machine
MAC address
Media access control address is a unique identifier assigned to network interfaces
for communications on the physical network segment
MTU
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Maestro E200 Series
Maximum transmission unit of a communications protocol of a layer is the size (in
www.maestro-wireless.com
bytes) of the largest protocol data unit that the layer can pass onwards
NAT
Network address translation is a methodology of modifying network address
information in Internet Protocol (IP) datagram packet headers while they are in
transit across a traffic routing device for the purpose of remapping one IP address
space into another.
NTP
Network Time Protocol is a networking protocol for clock synchronization between
computer systems over packet-switched, variable-latency data networks
PPPoE
Point-to-Point Protocol over Ethernet
PPTP
Point-to-Point Tunneling Protocol
PSK
Pre-shared key
QoS
Quality of Service
RF
Radio Frequency
Rx
Reception
SIM
Subscriber identity module
SMA
SMA (Sub Miniature version A) connectors are semi-precision coaxial RF
connectors
SMS
Short Message Service
SPI
Serial Peripheral Interface
SSID
Service set identification
TCP
Transmission Control Protocol
TKIP
Transmission Control Protocol
Tx
Transmission
UDP
User Datagram Protocol
UPnP
Universal Plug and Play
VPN
Virtual private network
WAN
Wide Area network
WCDMA
Wideband Code Division Multiple Access
WDS
Wireless distribution system
WEP
Wired Equivalent Privacy, is a wireless network security standard
Wi-Fi
Local area wireless technology that allows an electronic device to exchange data or
connect to the internet using 2.4 GHz UHF and 5 GHz SHF radio waves
31
WPA
Wi-Fi Protected Access
WPA2
Wi-Fi Protected Access II
Maestro E200 Series
www.maestro-wireless.com
11.4 Support
There are several resources available to you for support and troubleshooting of your
Maestro product or for resolving configuration difficulties at Maestro’s support website,
http://support.maestro-wireless.com/knowledgebase.php.
Try these troubleshooting steps to eliminate your problem. After working through these
steps and if your problem is not solved, please send a ticket to Maestro support team.
Fill out an Online Support Request via: http://support.maestrowireless.com/index.php?a=add. You will need to create a user account if one is not
already set up.
When submitting a support request, please include a copy of the System Log file from the
unit’s and the configuration files. This will greatly improve the quality of the initial
response you receive. Without this file, it is often very difficult for the support team to
provide accurate answers to your queries.
To create a copy of the system login on your router and go to Status > System Log.
Select the entire log, copy it and paste it on a new document file .
To generate an archive of your configuration go to System > Backup / Flash Firmware,
under the Actions tabs click on Generate archive.
32
Maestro E200 Series
www.maestro-wireless.com
An archive file backup-Maestro-201x-xx-xx.tar.gz will be downloaded on your default
download folder, please attached the file while filling the support request online.
33
Maestro E200 Series
www.maestro-wireless.com

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