Motorola Mobility T56CQ1 Mobile Cellular/ PCS Transceiver (AMPS/ CDMA) User Manual Exhibit 8 Preliminary Users Manual Draft

Motorola Mobility LLC Mobile Cellular/ PCS Transceiver (AMPS/ CDMA) Exhibit 8 Preliminary Users Manual Draft

Contents

Exhibit 8 Preliminary Users Manual Draft

APPLICANT: MOTOROLA, INC. FCC ID: IHDT56CQ1EXHIBIT 8INSTRUCTION MANUALA preliminary draft copy of the Users Manual follows:Refer to exhibit 8A for specific rf exposure text for the user, and for the antenna installation guidelines.
PUTTING SAFETY, SECURITY AND CONVENIENCE AT YOUR FINGERTIPS.OWNER’S GUIDE
Activating OnStar Serv i c e sYour OnStar account needs to be activated beforeOnStar can begin providing services. If this hasn’ta l ready been done by your dealership, you can easily do it yourself.O n S t a rWith the vehicle running, press the OnStar button.Wait until an Advisor answers, who will request thei n f o rmation we need to get you started. This pro c e s swill normally take between 10 and 15 minutes.Personal Calling/Vi rtual AdvisorCheck to see if Personal Calling has been activated by pressing the black button with the white dot. If the system says, “OnStar re a d y, ”d e t e rmine your phone number by saying, “My n u m b e r.“ If your system has n o t been activated, thesystem will respond with “Personal CallingU n a v a i l a b l e . “If not active, you can request OnStar PersonalCalling and OnStar Vi rtual Advisor at the same timeyou activate your OnStar account or at any futuretime by pressing the OnStar button and re q u e s t i n gthese serv i c e s .OnStar Responses In Fre n c hOnStar can be programmed by your dealership torespond in French and to understand French commands. There may be a charge associated withthis pro g r a m m i n g .Page i Activating OnStar Services
Table of ContentsActivating OnStar Services iOnStar Responses in French iOnStar 3The OnStar Call Center 3Your Onboard OnStar Panel (buttons and light) 4Volume Control 5Memo Recorder 6Steering Wheel Controls 7Contacting OnStar 10Contacting OnStar for Services 10Contacting OnStar Customer Careor Billing/Financial 10Personal Identification Number (PIN) 11OnStar Subscription Plans 12Safe & Sound Plan 12Directions & Connections Plan 12Luxury & Leisure Plan 12OnStar Services 13Automatic Notification of Air Bag Deployment 13Emergency Services 13Roadside Assistance 13Stolen Vehicle Location 14AccidentAssist 14Remote Door Unlock 14Remote Diagnostics 15OnStar MED-NET 15Route Support 15RideAssist 16Information and Convenience Services 16Online Concierge 16Personal Concierge 16
Table of ContentsOnStar Personal Calling 17Activating OnStar Personal Calling 18Placing a Call 20Receiving a Call 21Ending a Call 21Storing/Deleting Numbers in Memor y 22Units (Minutes) – Verify or Add 24Setting Voice or Tone Response 25Security/Locking Your System 26OnStar Virtual Advisor 27Accessing Virtual Advisor 28Information Sites 29Financial Services 29Weather 29Traffic 30Sports Scores 30News Headlines 30Email 31Entertainment 31MyOnStar 32Voice Commands/Speech recognition 33General Tips for Better Recognition 34OnStar Information 41
OnStarO n S t a rWelcome to OnStar. This owner’s guide gives youthe information you need to get started using OnStar,with descriptions of the current OnStar serv i c e s ,including Personal Calling, Vi rtual Advisor and theOnStar subscriber website. Please keep this guide in your vehicle for easy re f e rence. If you need information re g a rding operation or features of OnStar, you’ll have it readily at hand. Once you start using this guide,you’ll see how easy it is to take advantage of thes a f e t y, security and convenience of OnStar. For yours a f e t y, please do not read this guide while you ared r i v i n g .OnStar is a system designed to provide you with personal communication and information s e rvices while you are in your vehicle by combining technologies of cellular phones, a Global PositioningSystem and the OnStar Call Center.The OnStar Call CenterThe OnStar Call Center is the heart of your service –s t a ffed 24 hours a day, 7 days a week with knowledgeable OnStar Advisors. Even on weekendsand holidays, there is always someone ready to help.When you contact OnStar, your Advisor can pinpoint your vehicle’s location. This way, he or shecan provide you with a range of helpful services thatp rovide you with information and help to protect youand your vehicle. Also, for some subscribers,depending on their OnStar service plans, ourAdvisors can access an extensive database to assist you with directions, make re s e rvations andother convenient services .Page 3
OnStarYour Onboard OnStar PanelOnStar Services Button – P r ess this blue button, andyou will be connected to an OnStar Advisor. You willhear a chime, followed by the words, “Connectingto OnStar.“ OnStar then generates a sequence of“tones“ during the connection process. The pro c e s swill normally take about 15 seconds. Your system isequipped with backup connection re t ry capabilities.If you do not immediately connect to OnStar, DONOT DISCONNECT. A series of re t ry attempts willbe made automatically. If you wish to cancel yourcall to the OnStar Center, simply press the OnStarCommunication button (black with a white dot). Theblue OnStar Services button is also used to contro lthe “memo re c o rd“ feature during a call with OnStar.OnStar Emergency Button – In an emergency, pressthis button to connect with an OnStar Advisor. Yourcall will be given the highest priority, and you willhear a chime followed by the words, “Connectingto OnStar Emergency.“ The Advisor will attempt tolocate your vehicle, find out what kind of assistanceyou require and contact a nearby emergency s e rvices provider to dispatch ambulance, fire ,police or other emergency services. Please use thisbutton only for true emergencies. If you press thisbutton by mistake, please stay on the line and tellthe Advisor that there is no emergency.OnStar Communication Button – P ress this button atthe end of a call. You’ll hear the words, “OnStarRequest Ended.“ Also, press this button to answer acall from the OnStar Center or cancel a call if one of the other buttons is accidentally pressed. This button is also used to access OnStar PersonalCalling and Vi rtual Advisor services, if those s e rvices have been activated.Page 4
OnStarSystem Status LightSolid Green –Indicates the OnStar system in thevehicle is powered ON and ready to make orreceive calls. Blinking Gre e n – The light blinks green to indicate acall is being connected or in progress. If you noticethis light blinking while you are not on a call, pressthe OnStar Communication (white dot) button.Red – This signals that your OnStar system may notbe functioning pro p e r l y. Press the OnStar button to attempt to contact an OnStar Advisor. If the connection is made, the Advisor will assist you inmaking sure your OnStar system is operating p ro p e r l y. If you cannot contact the OnStar Center,please take your vehicle to the nearest GM dealership for diagnosis and serv i c e .Volume ControlIf your vehicle is equipped with steering wheelc o n t rols, the volume of the incoming audio is c o n t r olled with your steering wheel volume contro l .In vehicles without steering wheel controls, and insome other vehicles, you can control the volumewith the radio volume knob.Pag e 5
OnStarMemo RecorderYour OnStar system is equipped with a memore c o r der to store information given to you during acall with an OnStar Advisor or the OnStar Vi rt u a lA d v i s o r. You can play back the stored audio i n f o rmation at a later time, when you are no longerconnected to OnStar. Record only during a call with OnStar Call Center or Virtual Advisor: USER ACTION ONSTAR RESPONSEPress blue OnStar button System beeps (starts recording)Note that start of recording may be delayed up to 5 seconds to clear an existing memo. Recording startsimmediately after the last beep.Press blue OnStar System beeps again button again (ends recording)Playback (only when the OnStar system is not in a call): USER ACTION O N S TAR RESPONSEPress white dot button "OnStar ready"Say “Memo“ <playback fromstart of memo>Stop Playback (partially through):USER ACTION O N S TAR RESPONSEPress white dot button Returns control toaudio systemTo Resume Playback:USER ACTION O N S TAR RESPONSEPress white dot button “OnStar ready“Say “Memo“ “Play or resume“Say “Play“ Starts memo playbackfrom beginningorSay “Resume“ Starts memo playbackwhere it had been previously stoppedPage 61.2.1.1.2.1.2.3.
OnStarSteering Wheel ControlsMany OnStar functions can be activated or contro l l e dwith Steering Wheel Controls. Not all functions areavailable on all vehicles.Volume Control Buttons (Up and Down)While you are using your OnStar system, theSteering Wheel Volume Controls change the audiovolume of OnStar responses and the volume of theperson to whom you are talking.Mute ButtonOn some vehicles, the mute button controls functionsjust like the “Talk” button below. Press and hold the MUTE steering wheel control for 3 seconds toinitiate OnStar Personal Calling.Some vehicles re q u i r e that the vehicle radio bet u rned on before the mute button will control “Ta l k ”button feature s .Talk ButtonUsing the Talk Button to make a call:USER ACTION O N S TAR RESPONSEPress Talk button “OnStar ready“Say “Dial“ “Number, please“Say <Digit> (1,2,3, etc.) Responds with digit or toneSay <next digit> Responds with digit or toneContinue in same manner until finished.Say “Dial“ “Dialing“Page 71.2.3.4.5.
OnStarAccessing Voicemail and sending number “tones”to Automated SystemsThe Voice-Activated Keypad f e a t u re of OnStarPersonal Calling allows access to most voicemail systems. It also allows you to respond to numberrequests from computer systems, such as “press 1 forsales, press 2 for serv i c e . ”Once you receive the request for a number while in a call, press the “Talk” (or mute) button on the steering wheel. Note that this feature only works DURING a call.USER ACTION O N S TAR RESPONSEConnect call using OnStar Personal CallingPress Talk button Mutes call, “Number, please“Say <first digit> Repeats digit or toneSay <second digit> Repeats digit or toneContinue until done.Say “Dial“ OnStar sends the digits requested, thenreturns to the callVoicemail Example:USER ACTION O N S TAR RESPONSEPress white dot button “OnStar ready“Say “Call“ “Nametag, please“Say “Voicemail“ (previously stored) Calling “voicemail“Ring, “You have reached the voicemail for (company). If you are a subscriber, press pound“Press Talk Button “Number, please“Say “Pound“ “Pound“Say “Dial“ OnStar sends tonePage 81.2.3.4.1.2.3.4.5.6.
OnStar“Mailbox number, please“Press Talk button “Number, please“Say “Four“ “Four“Say “Six“ “Six“Say “Zero“ “Zero“Say “Eight“ “Eight“Say “Dial“ OnStar sends toneVoicemail response to 4608Automated System Example:USER ACTION O N S TAR RESPONSEPress white dot button “OnStar ready“Say “Call“ “Nametag, please“Say “Business“(previously stored)“To talk to engineering, press 1, to talk to sales,press 2, to talk to customer care, press 3“Press Talk button “Number, please“Say “One“ “One“Say “Dial“ OnStar sends toneSystem response to the number 1.• The OnStar Voice-Activated Keypad only understands numbers, star and pound. It does not understand stored nametags.• You can erase the last number entered by saying “Clear”.End ButtonSome vehicles are equipped with a steering wheel“END” button. Disconnect from an OnStar Center call,a personal call, or a connection with the OnStar Vi rt u a lAdvisor by pressing the steering wheel “END” contro l .You can drop an incoming call without using any unitsby pressing the steering wheel “ E N D ” c o n t rol. Thiswill drop the incoming personal call immediately.The “ E N D ” functionality can be programmed intosome vehicles that have programmable steeringwheel controls.Page 97.8.1.2.3.4.5.6.
OnStarContacting OnStarContacting OnStar for ServicesP ress or Talking to an OnStar Advisor is accomplished with a single touch, and is thereafter hands free.Simply press the blue OnStar button or theEmergency button. A small microphone picks upyour voice and the OnStar Advisor talks to youthrough your stereo speakers. In addition to usingthe 3-button panel, there are two other ways to connect to the OnStar Center.To l l - F r ee CallTo take advantage of your OnStar serv i c e sfrom outside your vehicle (e.g., to use door unlock),call OnStar toll free at 1•8 8 8 •4•O N S TA R( 1 •8 8 8•4 6 6 •7 8 2 7 ) . Remember to have yourPersonal Identification Number (PIN) handy.Automatic NotificationA priority signal will be sent to the OnStar Centerwith your exact location if your air bag deploys.(Vehicle electrical system and cellular service mustbe operable.)Contacting OnStar Customer Careor Billing/FinancialYou can contact these OnStar departments by calling 1•888•4•ONSTAR (1•888•466•7827).Page 1 0
Personal Identification Number (PIN)Personal IdentificationNumber (PIN)When you signed up with OnStar, you were asked to provide a personal identification number (PIN). You’ll need your PIN to access some of the OnStars e rvices. If, for example, you’re locked out of yourvehicle or it has been stolen, an Advisor will ask foryour PIN in order to provide assistance.This PIN can also be used for access to the OnStarsubscriber website, and for access to the OnStarVi rtual Advisor. (See descriptions of these serv i c e slater in this manual.)Changing your OnStar PIN is easy. Call the OnStarCenter and provide the Advisor with your current n u m b e r, and he or she will assist you in setting up anew number. If you have forgotten your PIN, just callthe OnStar Center. For security reasons, we will sendyour PIN to you in the mail.In addition to your OnStar PIN, you have anotherf o u r-digit PIN that is used to secure OnStar PersonalCalling and OnStar Vi rtual Advisor from unauthorizeduse. (See page 26.)Page 1 1
OnStar Subscription PlansOnStar Subscription Plans*Safe & Sound PlanChoose this plan for excellent protection, 24/7, 365days a year. It includes valuable services, such asAutomatic Notification of Air Bag Deployment,Remote Door Unlock** and Online Concierge, toname just a few!Directions & Connections PlanThis plan features all of the Safe & Sound Plan s e rvices plus Route Support, RideAssist andInformation and Convenience Services.Luxury & Leisure PlanThis plan includes all of the Directions & ConnectionsPlan features, plus fee-free OnStar MED-NET and thel u x u ry of Personal Concierg e .*One of these plans is normally included for a specific duration with eachvehicle at time of purchase. Check with your dealership or with yourOnStar Advisor to determine which plan is included with your vehicle.Services within the plans are subject to change. Please check our websiteat www.onstar.com for the services provided in each plan.**Remote door unlock capabilities vary by vehicle.Page 1 2
OnStar ServicesOnStar Serv i c e sThe following services are currently availablef rom OnStar:Automatic Notificationof Air Bag Deployment Should your air bag deploy, a prioritysignal will be sent to the OnStar Center with yourv e h i c l e ’s location (as long as cellular service and thev e h i c l e ’s electrical system are operable). An Advisorwill attempt to contact you to assess the nature ofyour emergency and then notify the necessary e m e rgency services pro v i d e r.Emergency Services Should you re q u i re emergency assistance, press the OnStar Emerg e n c ybutton and we will contact a nearbye m e rgency services provider with your exact location and your request for help.Roadside Assistance*T h e re ’s nothing worse than beingstranded on the road with car trouble.No matter what the problem is (flat tire, out of gas, engine trouble), just call OnStar.We will contact your vehicle manufacture r ’s roadside service provider for the help you need toget you quickly back on the road.Page 1 3* T h e re will be no charge for Roadside Assistance as long as your vehicle isunder warr a n t y.
OnStar ServicesStolen Vehicle LocationOnStar doesn’t just protect you, it p rotects your vehicle, too. If your vehicle is ever stolen, just contactOnStar. We will put you in touch with the authoritiesand aid them in locating your vehicle. Ask yourinsurance carrier about possible premium discounts.AccidentAssistAccidentAssist provides step-by-stepguidance about what to do in case of an accident. Working with leadinginsurance companies, we have developed a “bestpractices“ list to assist you through most accident situations. OnStar AccidentAssist can make theprocess of completing a police report and/or insurance claim less stressful.Remote Door UnlockIf you’ve locked your keys in your vehicle, just call OnStar at1•888•4•ONSTAR (1•888•466•7827)and an Advisor will send a signal to attempt tounlock your door. If you’re having trouble locatingyour vehicle, OnStar can flash your lights and soundyour horn for you. This feature is disabled 48 hoursafter the vehicle is parked in order to maintain battery charge.Page 1 4
OnStar ServicesRemote Diagnostics** You’re on the road, far from home and your favorite garage, and youhave car trouble. What do you do?Just call OnStar. Our remote service diagnostics covers vital vehicle systems. If your “Check enginelight“ illuminates, an OnStar Advisor can provideyou with information about the problem, and thensuggest your next step.OnStar MED-NET***OnStar MED-NET securely stores your personal medical inform a t i o n(e.g., physician’s name, emergency contacts, medications, chronic conditions) and in ane m e rgency can quickly send it to a medical facility.This important information can help assist with diagnosis and tre a t m e n t .Route SupportWith OnStar Route Support, anAdvisor can help you find your way,no matter how far off course you are .You can get exact street directions, or guidance tonearby gas stations, restaurants, hotels or AT M s .Page 1 5* * Diagnostics capabilities vary by vehicle.* * *R e q u i res activation and additional fee for Safe & Sound and Directions &Connections Plan subscribers. To enroll or for more OnStar MED-NET i n f o r mation, call 1-800-320-3991.
OnStar ServicesRideAssistIf you need a lift, anytime of the day or night, just call OnStar. We’ll contact a transportation provider andsend help right to you.Information and Convenience ServicesOur Advisors have access to over fivemillion service listings including hotels,restaurants, gas stations, dealerships,hospitals, ATMs and airports – more than 250 s e rvice categories in all. Our Advisors can evenassist you with hotel and restaurant re s e rv a t i o n s .Online ConciergeSafe & Sound, Directions & Connectionsand Luxury & Leisure Plan subscribers canaccess self-serve Online Concierge s e rvices for event tickets, dining re s e rvations, gift recommendations and more at www.onstar.com.Personal ConciergeL u x u ry & Leisure Plan subscribers haveaccess to Personal Concierge serv i c e s .A Concierge Advisor can help you withv i rtually any type of request via email, live chat,phone ( 1•8 8 8•4•O N S TA R ) or the blue button in yourvehicle. Just ask!Page 1 6
OnStar Personal CallingOnStar Personal CallingAs an OnStar subscriber, you have access toOnStar Personal Calling (if available in your market). OnStar Personal Calling provides youwith a nationwide wireless phone service that iscompletely integrated into your vehicle. OnStarPersonal Calling operates with the touch of a button and a few simple voice commands. All ittakes to get started is a package of OPC minutes.With OnStar Personal Calling, you can enjoy thesimplicity of a one-touch wireless connection.Whether you are placing or receiving a call, onceyou press the white dot button, you don’t have totake your hands off the wheel or your eyes off the road. The ease of the hands-free wireless communication service allows you to enjoy an even greater level of safety, security and convenience while driving.Page 1 7
OnStar Personal CallingActivating OnStar Personal CallingAs an OnStar subscriber, you have the PersonalCalling capability already built into your vehicle’sOnStar hardware. In order for you to use this s e rvice, an OnStar Advisor must set up the cellular account and upgrade the software in yourvehicle from their computer. You must also provide a credit card in order to establish your prepaid cellular account. Usage charges will be deductedfrom this prepaid account of “units“ (there is nomonthly charge for this service). Units are easilyreplenished using the credit card on file at OnStar.Once you sign up for OnStar Personal Calling, you will be given your own personal phone numberthat you can provide to others so they can call intoyour vehicle.To Sign Up for OnStar Personal Calling, Simply•P r ess the OnStar button in your vehicle•I n f o r m the Advisor that you would like toactivate Personal Calling•The Advisor will set up your account. You will need to provide account andpayment information. We recommend that you contact us while the vehicle is stationary.C redit card information is secure, protected and used only for unit Page 1 8
OnStar Personal Callingreplenishment or other services you re q u e s t .Personal Calling Universal CommandsHelp – The system will provide a list of available commands.Clear – When you are entering digits, this command will erase the last digit entere d .Cancel – This command takes you from the curre n tfunction to the “OnStar Ready“ pro m p t .If the last response from the system was“OnStar Ready,“ this command will exit OnStar.Page 1 9
OnStar Personal CallingPlacing a CallT h e r e are three ways to place a call:1. By using a particular number, say “Dial“2. By using a stored nametag, say “Call“3. By dialing the last number, say “R e d i a l“To dial a number:USER ACTION O N S TAR RESPONSEP ress the “OnStar re a d y “white dot buttonSay “Dial“ “ N u m b e r, please“Say the 1st digit OnStar will repeat the numberSay the 2nd digit OnStar will re p e a tthe numberContinue saying numbers in this manner until finished.Say “Dial“ “Dialing <number>,“then your call will be connectedOr wait, and the system will ask if you want to dial.Page 2 01.2.3.4.5.• If the system responds with a wrong number, say “Clear, “to remove the wrong number, then try again. The systemwill not respond with that wrong number on your next try.You can continue clearing numbers in this way until thec o rrect number is recognized. • If you have trouble getting numbers correctly into the system, store your frequently called numbers in the d i re c t o ry, so the system will remember them. After y o uhave stored a number with a nametag, then simply say“Call“ and the nametag, in order to call the number.• If the system cannot understand your numbers, ask a friend to help you enter your frequently called numbers.Your friend can speak the numbers, then you can speakthe nametag.
OnStar Personal CallingTo dial using a “Nametag:”USER ACTION O N S TAR RESPONSEP ress the “OnStar re a d y “white dot buttonSay “Call” “Nametag, please“Say “<stored nametag>“ “Calling <nametag>,“then your call will be connectedTo redial the last number dialed:USER ACTION O N S TAR RESPONSEP ress the “OnStar re a d y “white dot buttonSay “Redial” “Calling <nametag>,“then your call will be connectedReceiving a CallIf someone calls your wireless phone number, the entertainment system in your vehicle will mute(if it is on), and you will hear a phone ringingsound. To answer the call, simply press the whitedot button.Ending a CallWhen your call is finished, press the white dot button to end the call. It is not possible to end acall using voice commands.Page 2 11.2.1.2.3.
OnStar Personal CallingStoring/Deleting Numbers inMemory (Nametags)Storing a NumberYour OnStar system can store up to 20 numbers (upto 32 digits each) in a memory. These numbers canthen be dialed by simply repeating the “nametag.“Tips for Creating Nametags•S h o rt nametags that are similar may be confusedeasily by the system. You may get better recognition of your nametags if you make theml o n g e r, for example, “George Washington“ (no pause), instead of “George“ only.• If you want to use nametags while driving, it isbest to store the nametag with some vehicle noisein the background. If you are in park while youa re storing nametags, you can turn the fan on low or open windows in order to create someb a c k g round noise.• When you have finished speaking your phonen u m b e r, you do not need to say “Store“ or “Dial“to indicate that you are done. If you pause andsay nothing, the system will ask you if you want tos t o re or dial. Say “Yes“. Page 2 2
OnStar Personal CallingTo store a number:USER ACTION O N S TAR RESPONSEP ress the “OnStar re a d y “white dot buttonSay “Store “ “ N u m b e r, please“Say the 1st digit OnStar will repeat the digitSay the 2nd digit OnStar will repeat the digitContinue saying numbers in this manner until finished.Say “Store“ again “Nametag, please“Or wait, and the system will ask you if you want to store .Say “<new nametag>“ “ A g a i n “Say “<new nametag>“ “Once more ”Say “<new nametag>“ “Storing <new nametag>”To delete a nametag from memory:USER ACTION O N S TAR RESPONSEP ress the “OnStar re a d y “white dot buttonSay “Delete“ “Nametag, please“Say “<nametag>“ “Delete <nametag>,Yes or No”Say “Ye s ” “Deleting <nametag>”Page 2 31.2.3.4.1.2.3.4.6.7.8.5.
OnStar Personal CallingUnits (Minutes) – Verify or AddUnits RemainingOnStar keeps track of the amount of calling timeyou have purchased and used in units. The num-ber of total remaining units is stored within theOnStar system, and can be accessed easily.USER ACTION O N S TAR RESPONSEP ress the “OnStar ready“ white dot buttonSay “Units“ “ Verify or add“Say “Ve r i f y “ “ You have # units re m a i n i n g ”Adding More Calling Minutes / UnitsYou can charge additional calling units by contacting OnStar. USER ACTION O N S TAR RESPONSEP ress the “OnStar re a d y “white dot buttonSay “Units“ “ Verify or add“Say “Add“ “ You have # units re m a i n i n g ”Page 2 41.2.3.1.2.3.
OnStar Personal CallingAutomatic Contact to OnStar for ReplenishmentIf you run out of units during a call, your call willbe term i n a t e d and you will be connected toOnStar for approval to replenish. You will bew a r ned at the beginning of a call when you have10 or fewer calling units re m a i n i n g .Setting Voice or Tone ResponseYour system comes from the factory with voice responses to your commands to confirm that the system got the command or number you intended.For example, when you are entering a number,OnStar repeats the number back to you. You maychange the system to respond with a tone re s p o n s e ,if you pre f e r. A digit tone will respond instead of thevoice. All other responses will still be by voice.USER ACTION O N S TAR RESPONSEP ress the “OnStar ready“ white dot buttonSay “Voice Feedback“ “ Voice feedback is now on/off “Page 2 51.2.
OnStar Personal CallingSecurity / Locking Your SystemYou can set up a four-digit Personal Security Codeto ensure that unauthorized people do not use thecalling capability of your system. With security setto ON, the system will not allow any personal orOnStar Vi rtual Advisor calls. You must turn securityOFF before calls can be made or received. If security is ON, only calls from the OnStar Centerwill be pre s e n t e d .USER ACTION O N S TAR RESPONSEP ress the “OnStar ready“ white dot buttonSay “Security“ “Enter four-digit security code“Say the 1st digit OnStar will repeat the digitSay the 2nd digit OnStar will re p e a tthe digitSay the 3rd digit OnStar will repeat the digitSay the 4th digit “Security (code ####)is now on/off ”Page 2 61.2.3.4.5.6.
OnStar Virtual AdvisorOnStar Vi r tual Advisor( Available with OnStar Personal Calling)OnStar Virtual Advisor uses minutes from the amountyou have purchased for OnStar Personal Calling. As an OnStar Personal Calling subscriber, you canmake your driving time more enjoyable and productive with OnStar Virtual Advisor. With OnStarVirtual Advisor, you can now listen to financial information, news, entertainment and informationtopics, such as stock quotes, weather reports andsports scores. You can hear, reply to and manageemail without taking your hands off the wheel oryour eyes off the road. With the press of the white dot button and a fewsimple voice commands, you can browse the pre-selected topics from your profile, which youestablished on the MyOnStar website, or you canskip to the subjects that interest you. To find out more about Virtual Advisor or to set upyour Vi r tual Advisor personal profile, visitwww.MyOnStar.com.If you do not have Internet access to set up your personal profile, you can still take advantage ofOnStar Virtual Advisor services using the existingdefault profile that has been set up for you.Page 2 7
OnStar Virtual AdvisorAccessing Virtual AdvisorHearing Virtual AdvisorUSER ACTION O N S TAR RESPONSEP ress the “OnStar re a d y “white dot button“Connecting to Vi rtual Advisor”Say “Vi rtual Advisor“ You will be connectedto your Vi rtual Advisor(default or personal p ro f i l e )P rovide your PIN when requested. (You can disable this security feature at w w w. o n s t a r. c o mif you wish.)For Vi rtual Advisor, say your four-digit PIN in anatural way, without pausing between digits.Getting Information from Virtual AdvisorOnStar Virtual Advisor has a few simple commandsto help you request the information you desire. If youare unsure of what to ask for when using VirtualAdvisor, you can say:•“Play the tutorial“ or•“What are my choices?“ or•“Help“For a complete up-to-date list of Virtual Advisor voicecommands, go to www.onstar.com and click on the“Subscribers Log In (MyOnStar)” section of the site.Page 2 81.2.
OnStar Virtual AdvisorInformation Sites OnStar will be continuously improved, updated andexpanded to meet the needs of our subscribers. Thefollowing general categories will give you anoverview of the types of information available toyou. For complete up-to-date information, go to the OnStar website at www.MyOnstar.com. Clickon the link to the subscriber website. Here, you can configure your personal profile with all available content. Financial Serv i c e sOnStar Virtual Advisor can provide you with stock quotes for any stocks listed on the NYSE or NASDAQ, with only a 15-minute delay. You canpersonalize your Virtual Advisor Portfolio and presetthe stocks you want to track and have them listed foryou when you request them. Or, you can simply askfor a quote for any NYSE or NASDAQ stock by thename of the company.We a t h e rThe OnStar Virtual Advisor will deliver a weatherforecast for the current location of the vehicle by asking Virtual Advisor to “Get my local weather.“The forecast includes current temperature, dailyh i g h / l o w, tomorro w ’s predicted high/low, precipitation forecast and unusual conditions. VirtualAdvisor can also provide weather information for other cities you have designated in your profile, which you can establish or modify atwww.MyOnStar.com.Page 2 9
OnStar Virtual AdvisorTr a ffic (Available in Select Markets) OnStar Traffic service can provide local traffic conditions for the metro area where your vehicle islocated, as well as other designated cities.OnStar Vi rtual Advisor can also provide you with personalized traffic reports. Know about construction, accidents, road obstructions and otherdelays when you want, personalized to the highways that you drive.S p o rts Score sOnStar Virtual Advisor can provide you with scoresand highlights for your favorite college or professional team and sporting events, even if theyare being broadcast on a local station. Preset yourpersonal favorites at www.MyOnStar.com.News HeadlinesOnStar Vi rtual Advisor will provide current headlines from many of the major trusted newssources and include such categories as:•Headline News•National News•World News•Business News•Sports NewsPage 3 0
OnStar Virtual AdvisorE m a i lOnStar Virtual Advisor allows you to access youremail without a screen or keyboard any time youare driving with voice commands.You can also respond/reply to your email just bysaying, “Reply,“ and then recording your response.Your reply will be delivered to the originator of themessage.Every Virtual Advisor enrollee receives an emailaccount, so visit www.onstar.com today to set upyour personal email account.E n t e rt a i n m e n tOnStar Virtual Advisor allows you to access a variety of entertainment information. You can getupdates on television series, soaps, lottery results,h o roscopes, childre n ’s entertainment and more. You can access Virtual Advisor and ask for the cat-egory of your interest, or preset your favorites atwww.onstar.com.Page 3 1
OnStar WebsiteMyOnStar – Yo u rPersonalized We b s i t eThe MyOnStar subscriber website is designed to help you set up and manage the inform a t i o nselections for your Vi rtual Advisor sessions in thevehicle. You can also plan your travel, re c e i v elocation-based or personal weather inform a t i o nand interact with OnStar Advisors and customerc a re gro u p s .Your MyOnStar subscriber website can beaccessed from any Internet-connected computer.Just be sure to have your account number and PIN(Personal Identification Number) to access theVi rtual World of OnStar. If you do not know your account number or PIN, contact OnStar at1•8 8 8 •4•O N S TAR (1•8 8 8•4 6 6•7 8 2 7 ). For securityreasons, your PIN information can only be mailedto your address on re c o rd .Page 3 2
Voice Commands/Speech RecognitionVoice Commands/Speech re c o g n i t i o nOperation of the OnStar speech recognition systems:Speech recognition allows the user to speak to ac o m p u t e r. The computer tries to understand theu s e r ’s command, and responds by speaking backor by taking the appropriate action (e.g., dialingthe phone).OnStar users communicate with two speech recognition systems:1 . OnStar Personal Calling uses a speech recognition system that resides in the vehicle.When the user presses the white dot button, the system says “OnStar ready“ and listens for theu s e r ’s command. The user can speak commandsto control the hands-free wireless phone.2 . OnStar Vi rtual Advisor uses a remote speechrecognition system that you access through anautomated phone call. The user connects toVi rtual Advisor by requesting it through aPersonal Calling command. The user is thent r a n s f e r red to the Vi rtual Advisor computer andtalks to it through the wireless connection.Performance of Speech RecognitionThe OnStar speech recognition systems usespeech technology that is designed to understanda wide range of speakers of American English.H o w e v e r, the technology does not work equallywell across all regional and ethnic accents. TheOnStar voice recognition system may not workwith all voices.Page 3 3
Voice Commands/Speech RecognitionAlthough there is no one “right“ way to speakEnglish, the system will work best when users try tomodify their pronunciations in response to systeme rrors. Users who do not obtain good results areadvised to try the tips and workarounds found inthis document.Voice Command Error MessagesP a rdon – The system has not been able to match your command with a word that itknows. Repeating the command distinctly should fix the problem. Aftert h ree “pardon“ responses, the systemwill try to guess the command you arerequesting. If correct, say “Yes,“ if not,say “No,“ and the system will pro m p tyou with its next best guess.Slower please – Repeat the command after a shortpause. This response normally happens if you say a command beforethe system is ready for it, or if there is substantial background noise.General Tips for Better Speech RecognitionNoise Noise may confuse the speech recognition system.You usually get better perf o rmance from the systemin quieter conditions:- The air conditioner/heater fan creates noise.Tu rn it down or off for better speech system p e rf o rm a n c e .Page 3 4
Voice Commands/Speech Recognition- Driving at high speeds creates louder enginenoise and wind noise. You may get better re s u l t sat lower speeds.- An open window or an open sunroof allows morenoise to enter the vehicle. Close all windows forbetter re s u l t s .- Noisy rainstorms can also reduce perf o rm a n c e .- If passengers are talking while you use thespeech system, it may be confused by theirspeech. You will get better results if all occupantsof the vehicle are quiet while the system is listeningfor commands.When to speakOnStar Personal Calling – the system is only listening for about 5 seconds after it prompts youto speak. If the system does not hear a re s p o n s e ,it will prompt you again, or cancel the transaction.If you begin to speak too soon, it will tell you“ S l o w e r, please.“ Try pausing for a half-secondb e f o re speaking.OnStar Vi rtual Advisor – the system is listening for commands for about 5 seconds between i n f o rm a t i o n / e n t e rtainment segments.How to speak- Speak forc e f u l l y, and clearly. The noisier the e n v i ronment, the louder you need to speak. If youa re in the driver’s seat, speak facing the front ofthe car. If you are a passenger, speak facing there a rview mirro r.Page 3 5
Voice Commands/Speech Recognition- Speak calmly, and naturally. The system maysometimes fail your repeated attempts to give acommand. If your speech is distorted by shoutingor frustration, this may cause more erro r s .- Women with high-pitched voices may have betterresults by speaking in deeper, lower-pitched voices.H o w e v e r, do not lower the volume of the voice.- Avoid speaking with a rising intonation, like asking a question. Use a flat or falling intonation,like giving an answer.What to sayPersonal Calling: one-word commands- The Personal Calling system listens for only onew o rd at a time. (There are some exceptions – t w o - w o rd phrases that are spoken and understoodas a single word, e.g., “virtual advisor,“ “voice feedback,“ and “my number.“) You can enterphone numbers only one digit at a time, and thesystem repeats each digit as it hears it.- Say, “Help“ at the “OnStar Ready“ prompt tohear the list of Personal Calling commands.Vi rtual Advisor: whole sentences- Vi rtual Advisor can understand sentences withm o re than one word. It also expects to hear af o u r -digit number all at once when it asks for yourP I N .- Say, “What are my choices?“ to hear a list ofcommands that the Vi rtual Advisor understands.Page 3 6
Voice Commands/Speech RecognitionHow to Say Specific WordsPersonal Calling Commands“add“ Emphasize the ‘d’ at the end ofthe word.“call“ Emphasize the ‘l’ at the end of the word.“cancel“ Emphasize the ‘l’ at the end of the word. If you are speakingthe ‘can’ syllable very quickly,try to lengthen it a little.“clear“ Emphasize the ‘r’ at the end of the word.“delete“ Emphasize the ‘t’ at the end ofthe word. Do not swallow the‘d’ at the start of the word .“dial“ Emphasize the ‘l’ at the end of the word.“directory“ Speak all four syllables clearly.Do not swallow the last part of the word.“emergency“ Speak all four syllables clearly.Do not swallow the last part of the word.“help“ Emphasize the ‘h’ sound at the start of the word. Emphasize the ‘p’ sound at the end of the word.“memo“ Emphasize both syllables.“my number“ Emphasize all three syllables.“no“ Speak loudly and slowly. Emphasize the ‘n’ sound at the s t a rt of the word. Draw out the ‘o’ sound at the end of the word .Page 3 7
Voice Commands/Speech Recognition“OnStar“ Emphasize the r at the end of the word.“play“ Emphasize the p at the beginning of the word.“redial“ Try to emphasize and lengthen the first syllable: reee-dial“resume“ Try to emphasize and lengthen the first syllable: reee-zoom.“security“ Speak four syllables clearly.Do not swallow the ‘i’ sound inthe middle of the word. “store“ Emphasize the ‘o’ sound in the middle of the word in order to distinguish from ‘star.’ Emphasize the ‘st’ sound at thestart of the word in order to distinguish from ‘four.’“units“ Speak loudly and clearly.“verify“ Speak three syllables clearly.Do not swallow the ‘i’ sound inthe middle of the word. “Virtual Advisor“ Emphasize both words.“voice feedback“ Emphasize both words.“yes“ Emphasize the ‘y’ sound at the start of the word. Emphasizethe ‘s’ sound at the end of theword.Page 3 8
Voice Commands/Speech RecognitionPersonal Calling Digits“zero“/ “oh“If the system does not understand ‘oh,’try ‘zero,’ or vice versa.“one“Emphasize the ‘n’ at the end of theword.“two“Round your lips for the 'ooo' part of theword. If you are clipping the ‘ooo’very short, try to lengthen it, but do notdraw it out excessively. Speak in alow pitch. Do not use a rising tone likeasking a question; a falling tone likegiving an answer is better.“three“End the word ‘three’ in a smile, todraw back your lips. Lengthen the‘eee’ sound if you are clipping it veryshort.“four“Emphasize the ‘r’ at the end of theword.“five“Emphasize the ‘v’ sound.“six“Emphasize the ‘ks’ at the end of the word.“seven“Emphasize the ‘n’ at the end of theword. Lengthen the ‘sev’ syllable.“eight“Emphasize the ‘t’ at the end of theword. Lengthen the ‘eee’ sound at thestart of the word.“nine“Emphasize the ‘n’ sounds to distinguishfrom ‘five’.Page 3 9
Voice Commands/Speech Recognition“star“Emphasize the ‘r’ at the end of theword. Emphasize the ‘ah’ sound inorder to distinguish from ‘store.’“pound“Emphasize the ‘p’ at the start of theword. Emphasize the ‘d’ at the end ofthe word.Page 4 0
OnStar InformationOnStar Inform a t i o nAn OnStar Subscription Agreement is re q u i red ino rder to receive OnStar services. For more i n f o r mation, call OnStar at 1•8 8 8•O N S TA R•7 ( 1•8 8 8•6 6 7•8 2 7 7 ).OnStar services re q u i re vehicle electrical system andw i reless service to be available and operating for f e a t u res to function pro p e r l y. OnStar uses existinge m e rgency service providers as well as wireless andsatellite technologies.This manual contains the latest information at the timeit was printed. We re s e rve the right to make changesto the products and services without prior notification.In order to provide you with excellent service, anycall to the OnStar Call Center may be monitored or re c o rd e d .GPS IssuesGlobal Positioning SystemVehicle positioning information is relayed to theOnStar Center during OnStar button, air bag deployments or Emergency Service button re q u e s t sf rom the vehicle. Information about you, your vehicleor your vehicle’s location may be used to administerOnStar services and respond to legal re q u i rements or legal pro c e s s .Page 4 1
OnStar InformationPositioning Capability Degraded if Satellite Signals are ObstructedVehicle position is determined by receiving and i n t e r p reting signals transmitted by satellites. If the signals are obstructed, positioning capability could be degraded or lost. This situation would be mostp r evalent in urban areas where tall buildings are located. Tunnels, underpasses, parking garages, tre e sand similar stru c t u res could also adversely affect positioning perf o r mance. Under these conditions, thesystem will operate, but the OnStar Center could haved i fficulty identifying your current location. The last validposition obtained before the obstruction is re t a i n e d ,h o w e v e r, and can be sent. The OnStar Advisor maydepend on you to provide verbal information re g a rd i n gyour vehicle’s location if such an obstruction of the satellites occurs.Communications IssuesPrivacyUsers of wireless communications are cautioned thatthe privacy of any information sent via wireless cellularcommunications can not be assured. Third parties mayunlawfully intercept or access transmissions and privatecommunications without your consent.Inoperative if cellular signal is marginal or unavailableSince OnStar uses the cellular technology for communication with the OnStar Center, it can only beoperated in geographic areas where cellular coverageis available. Although nearly all of the North Americanpopulation lives and works in cellular coverage are a s ,t h e r e are various rural and mountainous areas wherecoverage is marginal or does not exist. Cellular serv i c eis also subject to transmission limitations caused byatmospheric conditions. OnStar service is only Page 4 2
OnStar Informationavailable in the 48 United States, Hawaii, Alaska andCanada. If a request for service occurs outside ofthese areas, communications may not be available,and the OnStar Advisor may not be able to help you.Inoperative if Communications Serviceis Inactive or InoperativeOnStar uses a dedicated cellular communications s e rvice and will not operate if, for some reason, a cellular carrier has deactivated cellular service. Inoperative if Cellular System is Busy In any area, the local cellular system can only handlea limited number of cellular calls at a given time.Once volume has reached the maximum limit, additional callers are denied access. If this situationoccurs when there is an OnStar request for serv i c e s ,the OnStar system will automatically redial (a fewtimes for an OnStar service or indefinitely for anE m e rgency button press). Radio Frequency InterferenceThe OnStar system is a radio communications system.The proximity to other radio signals created by other electrical devices may adversely affect the p e rf o r mance of the OnStar system.Vehicle and Power Issues Inoperative if Battery is Discharged or DisconnectedOnStar is powered by your vehicle’s battery and will not operate if the battery is discharged or d i s c o n n e c t e d .Page 4 3
OnStar InformationPotentially Inoperative if Vehicle is in AccidentIf your vehicle is in an accident, some componentscould be damaged or disconnected, potentially rendering OnStar inoperative.Add-On Electrical EquipmentThe OnStar system is integrated into the electricala rc h i t e c t u re of the vehicle. Do not add any electricalequipment (e.g., 2-way mobile radio, CB radio, etc.)to your vehicle unless you check with your dealer first.Added electrical equipment may interf e re with theoperation of the OnStar system. Any damage wouldnot be covered by your warr a n t y.Some OnStar Services Disabled After 48 HoursOnStar is powered by your vehicle’s battery. In ord e rto pre s e rve the battery for starting the vehicle, OnStarcannot perf o rm door unlocks, alerts or vehicle theftlocation after the vehicle has been off for 48 hours.Personal CallingExisting OnStar Subscriber Service Agreement andp repaid calling minutes re q u i red. Personal Calling isavailable in select markets. For system inform a t i o n ,visit w w w. o n s t a r. c o m.Virtual AdvisorExisting OnStar Subscriber Service Agreement andp repaid calling minutes re q u i red. Personal Calling isavailable in select markets. For system inform a t i o nand details, visit w w w. o n s t a r. c o m.Page 4 4
OnStar InformationAdditional InformationWarrantyOnStar hard w a re is warranted as part of the new-vehicle limited warr a n t y. The manufacturer of the vehicle furnishes detailed warranty inform a t i o n .Enhanced Extended CoverageWhen you elect to purchase the GM Protection Plan“Major Guard,“ OnStar components are coveredunder the terms and conditions of General Motors’most comprehensive premium vehicle service contract.A Note About PrivacyAt OnStar, we know you want to protect your privacy,and we take subscriber privacy very seriously. Wenever provide your personal information to anothercompany or person unless you authorize it, or weare required to by the legal process or in such caseswhere you have provided it for billing purposes.Having credit card information on file with OnStaris a real advantage and helps you avoid repeatingpersonal information over a cellular connection.Your trust is what we value most.The complete OnStar privacy policy can be found at www.onstar.com.Page 4 5
OnStar InformationTransferring OnStarBecause your OnStar system is an integral part of yourvehicle, it cannot be transferred to another vehicle.Each OnStar system stays with the original car or tru c kin which it was installed.The one-year OnStar prepaid subscription includedwith your new vehicle cannot be transferred to anothervehicle. If you’ve purchased additional years orupgraded your OnStar service, when you dispose ofthe vehicle, you have two choices: (1) You may transfer the remaining service to the new owner of thevehicle or (2) you may transfer the service to your newO n S t a r-equipped vehicle or another vehicle on yourOnStar account.OnStar Subscription InformationTo renew your service or upgrade your plan,just push the OnStar button, or call the OnStarAccount Services department at 1•888•4•ONSTAR(1•888•466•7827) between 8 am and 6 pm EST.For your convenience, you can also renew your subscription at www.onstar.com.Page 4 6
©2002 OnStar Corporation. OnStar and the OnStar emblem are trademarks of OnStar Corporation.All rights re s e rv e d .(Gen 5) OnStar601

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