Multitone Electronics PLC EKOPAG Alpha-numeric 2 way alarm and paging device User Manual System manual

Multitone Electronics PLC Alpha-numeric 2 way alarm and paging device System manual

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EkoTek System Installation and Configuration

Manual

Survey

Installation

Configuration

Maintenance

EkoTek System Installation and Configuration Manual

9261-8173 issue: 8 Page i

Table of contents

Table of contents...........................................................................................................i

Approvals .....................................................................................................................3

Compliance...............................................................................................................3

FCC and Industry Canada Statement of Compliance ..............................................3

WEEE Directive and Product Disposal.....................................................................3

System Overview .........................................................................................................4

1. EkoTek principles .................................................................................................5

2. Location reporting.................................................................................................6

3. Alarms ..................................................................................................................7

4. Location alarm ......................................................................................................7

5. Beacons................................................................................................................7

6. Two-way acknowledgement .................................................................................7

7. Two-way radio ......................................................................................................7

8. Frequency hopping...............................................................................................8

9. ESPA and TAP paging I/O ...................................................................................8

10. Configuration ......................................................................................................8

11. Network parameters ...........................................................................................9

12. Diagnostics and statistics ...................................................................................9

Components...............................................................................................................10

1. Hub .....................................................................................................................10

2. Repeater and mains-powered repeater..............................................................10

3. Solar repeater.....................................................................................................11

4. Call point and mains-powered call point.............................................................11

5. Call fob ...............................................................................................................12

6. Pager ..................................................................................................................13

7. Quad pager charging rack ..................................................................................14

Synchronised Ethernet Repeater ...............................................................................15

1. Overview.............................................................................................................15

Network design and survey........................................................................................17

1. Overview.............................................................................................................17

2. Prerequisites.......................................................................................................17

3. Placement rules..................................................................................................17

4. The survey unit ...................................................................................................18

5. How to survey.....................................................................................................21

Installation ..................................................................................................................22

1. Preparation .........................................................................................................22

2. Installing the hub and IP slave hub.....................................................................23

3. Installing the repeater, mains powered repeater and call point ..........................24

4. Installing the solar repeater ................................................................................28

5. Installing Synchronised Ethernet Repeater (SER) .............................................30

6. Installing the PPP modem ..................................................................................31

7. Installing the four-way pager charging rack........................................................37

8. Browser interface setup......................................................................................38

9. Main menus ........................................................................................................41

10. Maintenance menus .........................................................................................43

11. Configuration menus ........................................................................................47

12. SER overview ...................................................................................................49

13. Final checks......................................................................................................70

14. Configuring SERs .............................................................................................71

Synchronisation..........................................................................................................74

Appendix 1: Miscellaneous system messages...........................................................75

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1. Personal security messages...............................................................................75

2. Pager response messages.................................................................................75

3. Maintenance messages......................................................................................75

Appendix 2: Specifications .........................................................................................76

Appendix 3: RS232 cable pin-outs for connecting the modem to the hub .................77

Appendix 4A: Overlapping system support ................................................................78

1. Overview.............................................................................................................78

2. Overlapping and mobile roaming systems .........................................................78

Appendix 4B: Channel allocation with SER ...............................................................80

1. Overview.............................................................................................................80

Appendix 5: Remote logging protocol ........................................................................81

1. Overview of logging ............................................................................................81

2. General formatting..............................................................................................81

3. Log examples .....................................................................................................83

Appendix 6: External system connections .................................................................85

Appendix 7: Over the Air upgrade..............................................................................86

Revision history and related documentation ..............................................................88

1. Revision history ..................................................................................................88

2. Related documentation.......................................................................................88

EkoTek System Installation and Configuration Manual

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Approvals

Compliance

This product complies with the requirements of the EU Radio & Telecommunications

Terminal Equipment Directive 99/5/EC.

FCC and Industry Canada Statement of Compliance

This device complies with Part 15 of the FCC Rules and Industry Canada Standard

RSS 210.

Operation is subject to the following two conditions: (1) this device may not cause

harmful interference and (2) this device must accept any interference that may cause

undesired operation.

Unauthorised modification to this equipment will void the user's authority to continue

to operate the device within the scope of the Industry Canada and FCC Part 15

Rules.

A full technical specification for this product may be obtained from your Multitone

representative.

WEEE Directive and Product Disposal

At the end of its serviceable life, this product should not be treated as

household or general waste. It should be handed over to the applicable

collection point for the recycling of electrical and electronic equipment, or

returned to the supplier for disposal.

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System Overview

EkoTek’s personal security system consists of mobile devices that send assistance

messages to other fixed or mobile devices, where the assistance message and

location of the caller are displayed:

Includes Personal

Security Alarm

Hub

Including Web Server

Repeater

Wireless Link

Call Fob

Pager

Repeater to Repeater

Distance Typically 10 to 15m

Repeater

Battery Powered

Power

Adaptor

Messages are communicated via a backbone radio network, which makes use of

repeaters to relay messages around the network.

Due to the multi-hop nature of the backbone network, the physical shape and size of

the network is defined by the layout of the repeaters, which may be in three

dimensions e.g. covering multiple floors in a building.

EkoTek is truly wireless (only the hub needs AC power), making installation and

expansion very quick and easy.

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1. EkoTek principles

Each EkoTek product is a node that forms part of a self-organising radio mesh

network:

Node Node Node

Node

Node Node

Node

Each node in the network searches for links to nearby nodes, to form the network

mesh. Organising the network is an automatic function carried out by the nodes

themselves – configuration is not required.

As the network is self-organising, it is also self-repairing. Should a node (repeater)

fail, the network will automatically reconfigure around the failed node:



Node Node Node

Node

Re-route

The dimensions of the network are defined by the layout and distribution of repeater

nodes, the layout being arranged to meet the requirement, e.g. reception and public

areas of a hospital, accident and emergency department, or all floors of a building for

security guard lone-worker protection.

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Sizeable networks can be easily built, due to the large number of repeaters

supported by EkoTek.

Repeaters are normally installed on walls and/or ceilings. By adding an enclosure

they can easily be installed outdoors. The hub is installed either on a wall or on a

desk, so that the display can be easily seen:

Hub Repeater

Hub and Repeaters automatically

form a mesh network

2. Location reporting

When a user raises an alarm signal, it is important to know the location of the user to

ensure that assistance arrives as quickly as possible.

EkoTek provides accurate location reporting, based on location signals sent out by

the repeaters:

Repeater

Call Fob

Location Signal

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3. Alarms

A user may manually signal an alarm by pressing the red button on a pager or call

fob, or alarms may be triggered automatically for man down, dead man or location

alarms. When an alarm is triggered the user identification (name), location and alarm

type are included in the alarm message displayed on the hub and sent to pagers.

4. Location alarm

The location alarm feature allows pagers and call fobs to automatically raise an alarm

should the device wearer enter a location where the local repeater indicates an

unauthorised zone. Applications include ‘resident wander’, where an alarm would be

raised if a resident wandered into a zone where they were not expected or not

allowed, and ‘contractor/visitor’ location alarm where an alarm could be raised if a

person entered a part of the building that they were not authorised to access.

5. Beacons

Beacon signals are used to update a device with information of who its parent is.

The hub and all repeaters regularly transmit two types of beacon – system beacons

and location beacons. Location beacons generally have a shorter range than

System beacons. A repeater, pager or call fob can only ever have one parent at a

time. Every 1000ms the repeater transmits to the pager or call fob, which is then

updated with its location and will continue to receive subsequent beacons from the

repeater (its parent). If the pager stays within range of the location beacon the

location will be shown on the pager's display, ‘= [location name]’ (for example, ‘=

Conference Room 1’). If the pager goes out of range of the location beacon but can

still receive the system beacon, ‘- [location name]’ will be shown instead, where

[location name] is the name of the last location beacon received. When a pager or

call fob receives a new location beacon it picks up location information from the new

repeater and updates itself with the new location.

6. Two-way acknowledgement

Messages from external systems and maintenance messages are one-way

messages from the hub to the pager, whereas alarms generated by a user are two-

way. For peace of mind of the user, the acceptance of an alarm at the hub or a

pager by someone who will be coming to the aid of the user is signalled back to the

user by the call fob lamp and beeper changing their alert patterns, or by the pager

display indicating the status of the alarm.

7. Two-way radio

All EkoTek radio links are two-way, providing the ability to signal both to and from all

devices on the network.

Two-way radio provides the ability to quickly detect and correct any lost messages,

for example, when a message is relayed from one repeater to a second repeater, the

second repeater will acknowledge receipt of the message. If the first repeater does

not receive an acknowledgement it retransmits the message. This ability allows

EkoTek to function, even in environments where there is radio interference or poor

signal.

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A further benefit of two-way radio is the ability to download configuration parameters

to all devices from the hub, using over-the-air programming. Devices do not hold

their own configuration, as this is sent by the hub upon request when devices are

powered up. Even pagers and call fobs have their configuration held at the hub,

making it unnecessary to recall mobile devices for configuration change, as all

updates are made centrally at the hub.

8. Frequency hopping

EkoTek radio links can be configured to operate on a fixed frequency, or to hop

across all 16 available frequencies. Frequency hopping increases the immunity of

EkoTek systems to radio interference. If a message is lost due to interference on a

frequency, the loss is immediately detected and the message retransmitted on the

next frequency in the hopping sequence.

Frequency hopping is especially useful where the local radio environment may be

unknown, or subject to change. EkoTek’s combination of message loss detection,

automatic message retransmission and frequency hopping, makes for a very robust

radio infrastructure.

9. ESPA and TAP paging I/O

In addition to the in-built support for EkoTek two-way pagers, the hub provides the

ability to connect the EkoTek system to external systems via a one-way paging

interface. This allows the EkoTek system to either receive or to send messages to a

pre-existing one-way paging system.

The hub paging interface can be selected from ESPA or TAP as an input or output

through Port A and by using Port B TAP or ESPA input only. This allows EkoTek to

be used as a paging system, e.g. for connection to a nurse call system or to send

messages to a pre-existing one-way paging system.

10. Configuration

All configuration of the EkoTek system is performed via web pages stored on the

EkoTek hub. Access to this web server is either via the 10/100Base-T Ethernet port

or using PPP via an RS232 serial port. Configuration for all devices is held on the

hub and downloaded to each device at power-up.

The hub defaults allow a new system to operate ‘out-of-the-box’, only requiring the

location names for the repeaters and user names for the mobile devices to be

entered on the hub’s web server configuration page.

Each device has its own unique factory set serial number for identification, but there

is no factory programming of the devices. The hub configuration set for the devices

during installation defines whether device options (e.g. the man down alarm) are

enabled or not.

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11. Network parameters

An EkoTek system controlled by a single hub is able to support up to 500 devices.

See Appendix 2: Specifications (page 76) for maximum numbers for each type of

device.

The network radio channels can be configured using the hub web server interface,

with up to 16 channels being available for simultaneous use by a single EkoTek

system. The default configuration is for all EkoTek devices to use channel 15. See

the Multitone document ‘Example EkoTek System Configurations’ for more

information on special configurations.

A single EkoTek radio channel can support up to 90 repeaters, but a limitation of 70

per channel is recommended to allow for dynamic reconfiguration (silent parent

swapping). The repeaters can be configured in any physical deployment, as long as

each repeater is able to establish and maintain a suitably strong signal with a nearby

repeater that has a path back to the hub.

12. Diagnostics and statistics

Each EkoTek device collects statistics on network performance. These statistics are

regularly sent to the hub and can be viewed using the web server.

Failure (e.g. loss of network coverage) and battery low indications for EkoTek

devices are displayed on the status screen of the web interface; these messages are

also reported on the hub and/or pager displays if the option to do this is configured.

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Components

1. Hub

The hub is the central device in the mesh

network. All communications pass to and

from the hub; ideally it should be installed

near the physical centre of the network, but

it can be located anywhere within the

network.

A hub display shows alarm messages in a

similar way to a two-way pager.

For configuration, a PC running a web

browser is connected via Ethernet to the

web server running on the hub.

Other connections on the hub are for alarm relay contacts, external systems, web

access using PPP, and power input. Internal rechargeable batteries allow the hub to

function in the event of an AC power failure.

For more information on front panel operation of the hub see 9621-8276 EkoTek hub

user guide.

2. Repeater and mains-powered repeater

Repeaters form the backbone of the self-configure

radio mesh network. Each repeater automatically

forms links to nearby repeaters, to allow

messages to pass across the backbone. Two

screws hold the repeater to the ceiling or wall.

Two internal alkaline D size batteries power the

repeater. The battery voltage is continuously

monitored and reported to the hub and/or pagers,

raising an alarm should the voltage fall below set

levels, indicating that the repeater batteries

require replacement.

The mains powered repeater is functionally similar but provides terminals for wiring to

an external low voltage DC supply and contains an internal rechargeable battery

pack for battery backup in case of supply failure.

Repeaters also transmit location beacon signals, which are used by the mobile

devices to determine their location, which is sent when assistance messages are

generated.

Repeaters may form the mesh network in 3 dimensions, with repeater radio links able

to pass through walls and ceilings if necessary.

By default, all repeaters operate on the same radio channel as the hub. This is the

default configuration used by small systems.

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However, where there is a need to force repeaters to make links to other specific

repeaters, (e.g. when a building-building link is required or when using Ethernet

repeaters), repeaters can be configured through the hub to operate only on specific

channels.

Battery replacement for the repeater is quickly achieved by sliding the repeater from

the backing plate and lifting out the old batteries. No tools are required for this. An

optional locking screw can be inserted where necessary to help prevent tampering

with the repeater, for example, where the repeater is installed in a public

environment, within reach of passers by.

Repeaters continually test links to adjacent repeaters, detecting link failures and

automatically searching for and establishing new links should one fail.

Network moves and/or expansion are achieved by moving or adding new repeaters

where required, making any network changes rapid and cost effective.

3. Solar repeater

The solar repeater is based on the standard

repeater, with the additional functionality of power

obtained from an integral solar panel with a

rechargeable battery acting as a power reserve in

periods of low light. It can therefore operate in full

sun or shade provided that it receives enough

solar radiation to charge the battery sufficiently for

the unit to continue to operate in periods of low

light.

The solar repeater is dust and water resistant to

IP65 and UV and corrosion proof, and can be

mounted on a wall or pole.

4. Call point and mains-powered call point

The call point allows alarms and assist calls to

be raised by a red button on the front of the

unit or an external closing contact input.

A call point can be used to connect to

equipment that has a closing contact (a

simple switch such as a ceiling mounted pull

cord) to signal an alarm.

The assist message is configurable separately

for the red button and external contact input.

The call point has an internal sounder

(configurable on/off) to indicate call state.

The red button can be configured as either:

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1. Disabled.

2. Single press raises alarm.

3. Double press raises alarm.

A long press of the red button always clears an alarm raised by the red button or the

external alarm contact.

The mains powered call point is functionally similar but provides terminals for wiring

to an external low voltage DC supply and contains an internal rechargeable battery

pack for battery backup in case of supply failure.

The call point can also be used as a repeater while still retaining call point

functionality. For mounting positions where the unit is at body height this is not

recommended, as the quality of link that the call point can offer will degrade when

someone stands near or in front of the unit. This may cause devices communicating

through the call point repeater to lose contact with the network. For high positions

such as operating in conjunction with a ceiling pull cord this should not be a problem.

A situation where repeater operation may be acceptable if the unit is at body height is

to allow the unit to be a repeater for mobile devices only. This can be achieved by

setting the call point’s ‘Downstream channel’ to a channel that other repeaters cannot

use as an ‘Upstream channel’.

5. Call fob

The call fob allows assistance calls to be raised, using the

location signals from repeaters for accurate location

determination. The call fob also supports dead man, man

down and location alarms [explained in ‘Configuration’

section].

The configuration of the call fob is downloaded from the hub

when the call fob is powered up.

The selection of the call fob options is by hub configuration.

All call fobs are physically identical and support the same features (if enabled at the

hub).

An LED, buzzer and vibrate motor are contained within the call fob and are used to

indicate the call status. These change when a call is accepted by a remote user

using the hub or a pager. Indication of ‘assistance on its way’ is signalled in this way.

An AAA size battery powers the call fob. Either rechargeable NiMH or disposable

alkaline batteries may be used. Note that rechargeable batteries cannot be charged

in the call fob; the battery will have to be removed and placed in an external charger

when charging is required.

For further information see 9621-8277 EkoTek call fob user guide.

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6. Pager

The pager has the following key functions:

 Display of and response to assistance calls from

other EkoTek devices

 Display of paging messages created using the

hub’s web server or an external system

 Raising assistance calls in a similar manner to the

call fob

 Snatch cord operation (later models only)

For further information see 9621-8275 EkoTek pager user guide.

EkoTek’s two-way radio network provides message interchange between devices, for

example, when a call fob raises an assistance message this is displayed on the hub

and the pagers. A pager or hub user can then accept the call, which is signalled

back to the call fob and indicated to the user by a change in the LED and beep

pattern being emitted by the call fob during the assistance call.

Paging messages can be generated either via the hub web server or an external

system. Web server-originated pager messages can be configured to show delivery

and request a ‘Yes/No’ response (only from EkoTek pagers with this two-way paging

function); simple task management systems can be easily created.

In a similar way to call fobs, pagers are able to generate assistance calls using the

red assistance button on the pager, the inbuilt man down or dead man functions, or

location alarms. A pager can therefore function as both an alarm unit and a display,

eliminating the need for users to carry both types of unit.

An AAA size battery powers the pager. Either rechargeable NiMH or disposable

alkaline batteries may be used. Charging contacts on the pager are used when the

pager is inserted into a charging rack.

Later pager models also have a snatch cord that is inserted into a socket on the body

of the pager. The pager generates personal security assistance calls when the

snatch cord is pulled and disconnected from the body of the pager if enabled. On

these models the snatch cord can be replaced with a blanking plug if this functionality

is not required.

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7. Quad pager charging rack

The quad pager charging rack charges up to 4 pagers at one

time in the rack, with a maximum charge times of 12 hours to

charge a pager battery to 50% of its capacity.

The pager reports charging in its usual status report. An extra

report is generated when a pager enters or leaves the charger

so the hub can update its status quickly.

When a pager reports its battery status as charging, this is

shown on the device status display.

Man down and dead man alarms are automatically disabled

when a pager is inserted into the charging rack.

When a pager is installed in a charging rack, a user-

configurable feature allows the pager to be set to receive or

ignore messages, allowing the pager to continue to function in

the charging rack if required.

The standard EkoTek PSU is used as the rack PSU and can be

used to power up to two charging racks.

Note: The pager must be fitted with a NiMH rechargeable cell when used in a

charging rack. Use of the charging rack with other types of cell may damage the

pager.

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Synchronised Ethernet Repeater

The Synchronised Ethernet Repeater may simply be thought of as a repeater that

connects through the customer’s LAN.

1. Overview

The Synchronised Ethernet Repeater (SER), acts in the same way as a normal

repeater. It provides radio coverage and location information in a similar manner to a

standard repeater. However, the most important aspect of the Ethernet Repeater is

that it provides synchronous radio coverage over potentially wide areas. The SER is

a powerful new way to obtain synchronised radio coverage across large installations.

The upstream is connected to the hub via the LAN rather than as a radio link in the

standard repeater.

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The synchronous aspect should not be overlooked nor misunderstood – this is

probably the most significant aspect of the SER.

When correctly configured, synchronised radio coverage is crucially important and

supports the following functionality in EkoTek installations:

1. Replaces long chains of repeaters - linking between buildings would

previously have required chains of repeaters to be set up.

2. Provides robust and reliable radio coverage – more effective in multi-floor

environments because the radio path back to the hub is via LAN.

3. Up to 8 SERs can be connected to a single hub with one SER being master

for system timing.

4. Allows the EkoTek hub to be remotely located on the customer’s LAN –

previously required to be at the centre of the network coverage but can now

be located in a Security Control Centre in a remote location.

5. Provides synchronised radio timing with other SER via the LAN.

6. Without synchronisation fixed networks could possibly interfere with each

other and mobile devices will not necessarily detect new networks.

Note: A stable and reliable customer LAN is essential when using SERs in the

System.

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Network design and survey

1. Overview

The survey is used to assess the number of repeaters required and best locations. It

is suggested that the surveyor reads the ‘System Overview’ section (page 4) to

become familiar with the basic principles of operation.

2. Prerequisites

 Two survey pagers (2WSU)

 Site plan

3. Placement rules

Each repeater connects to the hub, either directly or via another repeater. The

number of repeaters required depends on the size and layout of the building and the

consistency of the radio coverage.

The EkoTek hub and repeaters must not be installed in areas where explosive gas or

dust products may be present. Devices must be protected from liquids, extreme

temperatures and strong magnetic fields. Do not install in places where they will be

exposed to strong sunlight or electromagnetic interference.

Hub

The hub should be placed in an area such as a control room or reception desk

where it is possible to monitor the display when required. Other considerations

are to minimise the number of hops required for any repeater to connect to the

hub; it is better if possible that the hub be located at the centre of the network,

unless using SERs. The hub must be located near an AC mains socket outlet

and an Ethernet connection; it should also be borne in mind that connection via

a modem link to the telephone network may be needed, so access to a

telephone socket would also be necessary. It is important that there are

multiple repeaters around the hub to ensure multiple paths to the rest of the

network and overcome any possible ‘people blocking’ of the hub.

Repeaters

Ideally repeaters should be spaced 10-15 metres apart. They should be no

closer together than 6 metres, except where there is a structural barrier

sufficient to attenuate the radio signal, such as a wall between repeaters. The

maximum range is 20 metres, but placing repeaters at this distance should be

avoided if possible, as any degradation of the radio path may result in the loss

of connection between repeaters.

For the positioning of a solar repeater see ‘Solar repeater positioning’ (page

28).

Multi-storey buildings

EkoTek can be used in multi-storey buildings, where the floors are of concrete

construction. The concrete floor provides sufficient attenuation of the radio

signal to ensure that the pager or call fob’s location is reported on the correct

floor. In wooden floored buildings, the pager may pick up a beacon from the

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floor above or below, giving an inaccurate location for the device. Careful

positioning of repeaters is therefore required when wooden or mezzanine floors

are in use if location is important.

In order to establish which floor the pager or call fob is on, it is important that

repeaters are placed at the entrances to the bottom and top of stairwells. The

actual placement of the repeater may not necessarily be in the stairwell itself,

but may be in a room leading to the stairwell, in order to provide sufficient radio

separation between repeaters.

Corridors

In long corridors it may be prudent to place a repeater in the middle of the

corridor as well as at the ends, to ensure robust radio connection in the mesh.

Room placements

If locating in individual rooms, place the repeater as central to the room as

practical. Placing it on the edge of the room may allow sufficient strength of

location signal to pass through the wall to be seen as a beacon by a pager or

call fob in the adjacent room or corridor.

It is however highly unlikely that the signal would pass through more than one

wall.

In large rooms such as warehouses, it will be necessary to place more than

one repeater to ensure adequate radio coverage.

Between buildings

If buildings are sufficiently close together, radio signals may pass between

them. However, if for example a vehicle passes between the buildings, it may

cause signal deterioration and the repeater to lose contact with its parent. For

this reason on a multi-storey building, it would be better to force the repeaters

on the first floor to form the link between buildings. This is achieved by setting

the downstream link of the parent on the first floor of one building to be a

specific channel and the upstream link of the repeater on the first floor of the

adjacent building to be also the same channel (unless using SERs).

Mesh structure

A repeater can only have one parent at a time; however, the principle of a

mesh network is that if a connection fails the repeater can search for an

alternative parent in order to rejoin the network. If it is unable to locate a

suitable new parent, its portion of the network will be broken. It is therefore

important to ensure that any repeater has multiple potential paths to the hub.

4. The survey unit

The survey unit is designed to assist in the placement of repeaters and aid in trouble

-shooting the network. It has several modes of operation, described below. The

▲▼buttons scroll through the menus. A long press on the button will switch the

survey pager on and off.

When taking measurements always hold the pager by the left hand side to avoid

masking the signal; the pager’s antenna is located on the right hand side. Also avoid

placing your body between the pager and the measured device, as this will attenuate

the signal.

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Note: The survey pager is continuously transmitting a signal and its battery life is

therefore short. To avoid unnecessarily draining the battery, switch off and/or remove

the battery when not in use.

Survey pager modes

RSSI

This screen indicates the signal strength for each channel in both the Rx and

Tx paths. The measurement for each channel is displayed as a vertically

stacked number. Ideally the RSSI should be 30 or above.

Quality

This screen indicates the quality for each channel in both the Rx and Tx paths.

The measurement for each channel is displayed as a vertically stacked

number. The range of reported values is 0 to 99 with 99 being the best quality.

Ideally the quality should be 90 or above.

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Network monitoring mode

Channel activity

This shows the activity on each channel and is useful in determining the

amount of Wi-Fi activity on the system. Note: Channel activity can take some

time to be detected, so run for at least 1 minute.

Repeater information

This screen shows information about the repeater that the survey pager is

connected to. The bar display shows the strength of the repeater’s beacon

received by the survey pager relative to the programmed repeater location

range. The RSSI number is an indication of the signal strength of the

repeater’s parent as received at the repeater.

Out of range location beacon

This screen displays information about nearby repeaters. The bar display

shows the strength relative to the programmed repeater location range.

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5. How to survey

Decide on the location for the hub. It is desirable to mount the first repeater close to

the hub location since radio transmissions can be affected by people close by.

Ask the customer which locations are critical for accurate call location reporting and

mark on the plan those places as locations for repeaters. It may be every room, a

defined area or different floors. In very large rooms use more than one repeater.

Also mark on the plan the positions for repeaters at the top and bottom of all

stairwells, to allow location tracking between floors.

The customer may also want to have a location change when persons leave a critical

area. If so, mark repeaters on the site plan at the exit of those critical areas.

When all the likely places for repeaters have been marked, inspect the site plan to

estimate if the distance between repeaters exceeds the 10-15 metre maximum

separation rule. If there appears to be a long gap between repeaters, consider if

there are repeaters on the floor above or below that can form a path for the network.

If a repeater appears to be isolated, use survey pagers to check the RSSI. Place a

pager at the repeater and measure the RSSI at its nearest neighbour. Remember its

nearest neighbour may be on a different floor. If the nearest neighbour is the other

side of a thick wall, other marked locations may provide a more viable route. If in

doubt it is best to place in-fill repeaters, as the more repeaters in a network the more

robust the network is liable to be. If the RSSI is below 20, then consider placing

another repeater in between.

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Installation

1. Preparation

Prerequisites

Prior to installation, the following items are needed:

 Site plans with position of the hub and all the repeaters clearly marked

 An AC mains socket outlet for the hub

 An Ethernet connection to the customer LAN for the hub

 A working telephone line and AC mains socket for the PPP connection

(if required)

 A line for external ESPA or TAP system connection (if required)

 Identify which PC is to be used for admin access and log file downloads

 If installing SERs they will need an AC mains socket outlet plus

connection to the customer’s LAN

Tools recommended

 Pozidriv screwdriver

 Screwdriver with 2.5mm blade

 Stepladder

 Cordless drill

 5mm masonry bit

 6mm masonry bit

 Metric rule

 Laptop with Ethernet port

 Ethernet patch cable

 Call fob and pager from customer system

 Survey pager

Equipment required

 EkoTek hub with AC power supply unit

 If modem access to a telephone link is required then use current

recommended modem with AC supply unit and a RS232 (proprietary)

connecting lead. See Appendix 3: RS232 cable pin-outs for connecting

the modem to the hub

 EkoTek repeaters: quantity as required by survey. It is also suggested

that spare repeater/s are supplied, in case there is a need for infill that

was not detected on the survey (Ethernet repeater/s as required)

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2. Installing the hub and IP slave hub

The hub can be freestanding on a desk, or wall mounted using the screws provided.

To remove the cover, depress the two protruding plastic tabs and separate the top

from the back plate.

Wall mounting

Mark the position of the screws on the wall. The two screws should be spaced

precisely 120mm apart, as shown in the diagram of the back plate below:

Drill two holes with a 5mm masonry bit to a depth of 25mm.

Insert the wall plugs and screw the screws. Leave 7mm of the screw

protruding. (Note: Screws and plugs not provided).

Locate the screw heads in the holes in the back-plate and pull the unit down to

lock into place.

120mm

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Interface connections

Plug in the AC to DC power adapter provided with the hub.

Plug in the Ethernet patch lead to connect to the LAN or PC. See ‘Connecting

the hub to the PC using Windows XP’ (page 41).

If an external alarm is to be activated from the hub, connect a pair of wires from

the alarm output shown in the interface connections diagram. The alarm output

is a simple make/break contact and can be used to operate a customer

provided alarm relay. This is not designed to provide a direct contact for AC

mains operated equipment.

Connect the DB9 port A connections to the customer's paging system if

required. The connection cable should be as specified by the paging system.

A PPP connection can be made after the modem has been set up via port B.

See ‘Installing the PPP modem’ (page 31) for further details.

3. Installing the repeater, mains powered repeater and call

point

Mounting the repeater or call point (incl. mains powered variants)

Remove the back plate from the device by removing screw A and sliding the

top and the base in opposite directions as shown by the green arrows. The

standard repeater is shown in the diagram; the call point and mains powered

devices are opened in the same way.

Port A -

(DB9) Port B -

(DB9)

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When mounting the mains powered devices it may be easiest to detach the

power cable from the circuit board first by gently pulling out the connector from

the board. The mains powered repeater/call point may be supplied with the

power cable already detached.

Use the back plate to mark the position of the screw holes on the wall or

ceiling. The call point may be mounted at desk height but if it is also to be used

as a repeater it should be mounted using the same criteria as a normal

repeater. The contact for the call point should then be extended to a switch

(such as a ceiling pull switch).

If fixing to masonry, drill two holes with 6mm masonry bit to a minimum depth of

30mm and insert wall plugs.

Screw the back plate in position making sure the screws are left flush to back

plate.

When installing a mains powered repeater, refer to ‘Wiring the mains powered

repeater/call point’.

If installing a call point that needs to be wired to an external switch, refer to

‘Wiring the call point to an external switch’.

After installation, lock the devices (if required) by screwing the small screw

provided in the installation parts, as indicated by A in the picture on previous

page.

Wiring the mains powered repeater/call point

Note:

1. The mains powered repeater requires a DC supply between 9.5v and 15v at

15mA.

2. The mains powered call point requires a DC supply between 11v and 15v at

25mA.

3. When wiring several repeaters in a chain it is important to specify the system

power supply and cabling so that the power supply voltage at the repeaters

at the beginning and end of the chain are within these limits, taking into

account cable resistance. It is advisable to check these voltages with a

meter after installation has been completed.

44m

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Create an exit point for the wires from the mains powered repeater by removing

the section indicated in the illustration below with a pair of pliers.

Break away case here to

create exit point for wires.

Turn on the mains powered device by removing the link from the repeater PCB.

Wire the supply leads to the device using the screw terminals in the connecting

block. Note: Be careful to observe the correct polarity as shown on the label.

Before sliding the mains powered device back on to the base plate, offer the

device up to the base plate and plug the power connector into the circuit board.

Ensure the batteries are in place then slide the device on to the base plate.

Take care not to snag the power cable.

Wiring the call point to an external switch

The call point may be wired to an external switch if alarms are to be initiated

from a location that is remote from the call point.

Remove this connector if desired while

fitting the base plate. Remember to

reconnect it to complete the installation.

Connection block.

Observe polarity. Remove this link and turn through

90 degs to be able to use to disable

battery in future

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Create an exit point for the wires from the call point to the external switch by

removing the section indicated in the illustration below with a pair of pliers.

Break away case here to

create exit point for wires.

A pre-wired header is provided with the call point and this should be attached

paying particular attention to forming the wires as shown below to avoid

snagging them when sliding the unit on to the back plate.

The header is wired as follows:

Pin 1 = External alarm activate.

Pin 2 = Ground (for both contacts).

Pin 3 = External alarm cancel. Connecting this input to the ground pin has the

same effect as a long press on the front button of the call point, clearing

any alarm that the call point has raised.

Place wires as shown

here.

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4. Installing the solar repeater

Solar repeater positioning

The repeater should generally be sited with the solar panel facing the sun at its

zenith. It must have at average of at least 30 minutes a day of sunlight shining

on the solar panel even in the winter months (note: that snow and ice covering

the repeater for long periods may cause problems). The normal annual

maximum and minimum temperatures must be within the range -20ºC to

+35ºC, although brief periods outside this range will probably not result in

failure.

Solar insolation (solar radiation received at the earth's surface) maps can be

used to help determine an area’s suitability. Near the equator, temperature

may be more important than hours of sunshine and facing the solar repeater

east so that the unit is not in direct sunlight in the hottest part of the day may be

best.

The repeater should be sited so that there are no obstructions causing the solar

panel to be shielded from the sun at any time during the year. For example, in

London, England (latitude 51.5ºN) the sun only reaches 15º above the horizon

on the shortest day of the year, so the ideal location will be facing south with no

obstruction more than 15º above the horizon.

Use of a compass is recommended.

The solar repeater comes with the batteries pre-installed and must be mounted

in a vertical position since the unit has been designed to be switched off when

lying on its side.

The solar repeater is distributed with two fixing kits, one designed for wall

mounting and one designed for pole mounting.

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Wall mounting

The solar panel is fixed to a wall using screw fixing brackets that are attached

to the repeater as shown below:

Pole mounting

The solar panel is fixed to the pole using a nylon strap (not provided with the

repeater) that passes around the pole and through fixing brackets that are

attached to the repeater as shown below:

Insert strap fixing

brackets into the

slots on the back of

the solar panel.

Nylon strap passes

through the bracket.

Insert screw fixing brackets into

the slots on the back of the solar

panel.

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5. Installing Synchronised Ethernet Repeater (SER)

The SER can be installed either by wall-mounting (recommended) or placed on a

non-metallic surface. It must be within the vicinity of AC mains supply and Ethernet

connection.

If wall mounting then turn the unit over and measure the distance between the

mounting holes and using the tools previously mentioned drill two holes for mounting.

Note: The SER product design may change in future releases.

Read EkoTek SER user guide before configuring SERs.

90mm

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6. Installing the PPP modem

Connecting the modem

The PPP connection (port B) to the hub is made using a US robotics 5630D

modem.

1. Plug the modem into the serial port of a PC using the serial interface cable

provided with the modem. Use an adapter if the PC does not have a serial

port. (See Appendix 3: RS232 cable pin-outs for connecting the modem to

the hub (page 81) for details of cable pin-outs).

2. Install the US Robotics software onto the PC, from the CD provided with the

modem.

3. After installation, locate the software in the programs menu on the PC and

start.

The software automatically detects if the modem is connected.

Click the configuration manager and go to the call control tab.

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Set the ‘Number of rings to answer call’ box to 1.

Click the ‘Save to modem’ button, which stores the current values from the

configuration manager's fields to the writable memory of the modem.

Go to the DTE interface tab and set the DTR to ignore DTR.

Using Windows Hyper Terminal to set the interface speed

A terminal program is an application that will enable a PC to communicate

directly with a modem. If you are using Windows 2000 or Windows XP, you

can use the Windows HyperTerminal program as it is included as part of the

operating system.

1. Check that the modem is connected to a serial port on the PC.

2. Load HyperTerminal:

 Click Start > Run

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 In the box which appears, type HYPERTRM

 Click OK

If you see the error message 'Cannot find HYPERTRM' you will need to

install HyperTerminal:

 Click Start > Settings > Control Panel > Add / Remove Programs.

 In Add / Remove Programs select Properties and then click the

Windows Setup tab

 Double-click Communications

 Check the box for HyperTerminal

 Click OK, and then OK again to install

 Note: You may be asked for your Windows installation disk for this

procedure

3. When Hyper Terminal starts you will be presented with a 'Connection

description' dialogue box.

 Click 'Cancel' to continue

4. Select the preferred COM port:

 Select 'File' then 'Properties' from the menu bar and the 'New

connection properties' window will open

 Click on the arrow for the 'Connect using' drop down box

 Select 'Direct to ComX' (where X is the COM port you are using to

connect the modem - e.g. COM1, or COM5, etc)

 Click OK

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 Configure the port to set the interface speed to 57600

5. Click OK - a blank terminal window will open. You should now be

communicating directly between the COM port and modem.

 Type 'AT' [enter]

If you are communicating, the modem will reply with 'OK'. If so, proceed to

step 6.

If no 'AT' or 'OK' appears, then there is a basic communication issue

between the PC and the modem - most likely the COM port selected is

incorrect - check this and try again.

If problems persist:

 Check Windows Device Manager (where available)

 Check that the modem is installed

 Check the COM port is enabled and has no clashes (indicated by a

yellow exclamation mark next to it)

 Check the COM port is enabled in the system BIOS setup

6. To store the configuration of the port speed in the modem, type 'AT&B2&W'

[enter]. You should receive 'OK' as a response.

7. Remove the lead from the PC COM port and connect to Port B on the hub.

8. Close the cover on the hub. Ensure that the ribbon for the keypad is

connected to the header on the daughter board, as this is sometimes

dislodged when the cover is removed.

9. Test by dialling in to the modem from a PC. The user name and passwords

are both ‘EkoTek’. The modem should auto answer and the EkoTek menu

screen should be displayed.

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Set up system configuration using the browser as described in the ‘

8. Browser interface section’.

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7. Installing the four-way pager charging rack

Up to 2 four-way charging racks may be supplied from the PSU.

Wall mounting

Measure and drill the wall according to the diagram: on next page

If two units are used, join together using the nylon screws and nuts provided as

shown below:

Warning label

Fix the warning label close to the rack where it is easily visible.

RECHARGEABLE

CELLS ONLY

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IDC connections

Remove or cut off the power jack from the end of the PSU lead. Bare the ends

and connect to the IDC connector in the first rack. Ensure the polarity is

correct, (+ve black with the white stripe) as shown in the diagram above. Loop

the supply through to the second rack if fitted, and terminate as shown in the

diagram below.

+ve Black/White -ve Black

8. Browser interface setup

Initial setup

In order to configure the system a PC or a network Ethernet connection needs

to be made to the hub. This connection can also be used to monitor the

EkoTek network. Once the connection has been made, then communication

with the hub is achieved through a web browser.

Connecting the hub to the PC using Windows XP

On the PC:

1. Click the Windows start menu and select Control Panel.

2. Click ‘Network and Internet connections’.

3. Click ‘Network Connections’. With the network cable disconnected, the

Local Area connection will be shown as unplugged (X).

Port A -

(DB9) Port B -

(DB9)

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4. Open the hub. To open the hub, push the two locking tabs in and then

separate the cover from the back plate.

5. Connect an Ethernet (RJ45) patch cable to the RJ45 connector - see the

hub interfaces diagram.

6. Connect the other end of the patch cable to the Ethernet (RJ45) connector

on the PC. Note: Some network cards require a crossover cable for direct

connection.

7. If connected correctly the screen will change to show the cable connected.

8. Double click the ‘Local Area Connection’ icon to open the properties

window.

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9. Scroll the new window and select the ‘Internet Protocol TCP/IP’ menu item.

10. Click the ‘Properties’ button.

11. The default shipped configuration for the hub is:

IP address: 192.168.1.2 (1.1.1.1 if via PPP serial port)

Subnet mask: 255.255.0.0

Default gateway: 192.168.1.20

In order to communicate between the PC and the hub, the IP address of

the PC has to be set to the same network and subnet as the hub. To

achieve this select ‘Use the following IP addresses and enter the IP

address in the same range as the hub (in the example above

192.168.1.100 and a subnet mask of 255.255.0.0 Gateway 192.168.1.20).

12. Click ‘OK’ to finish.

Using the web browser to access the hub

In the address field of the web browser, type the IP address of the hub (default

is 192.168.1.2 for Ethernet) and click the refresh button. The browser then

connects to the hub web interface.

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Password

When a configuration menu item is opened at the beginning of a session, a

password is requested. The default is user name ‘admin’ with no password

(blank). Once access is gained the password can be set as required. In

addition, user name ‘user’ (blank password) gives access to ‘Main’ and

‘Maintenance’ menu items, and ‘Passwords’ and ‘Browser language selection’

under the ‘Configuration’ menu.

9. Main menus

Note: The mains powered devices appear to the system to be identical to a regular

repeater or call point. Wherever a reference to a repeater or call point is seen this

also applies equally to the mains powered variants.

admin

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Day/night

Use to set the shift mode. This can be used in conjunction with alert rules to

route alarms to different target groups.

Event log

The event log keeps track of all events on the system. It records:

 The time and date for each event recorded

 The type of event and the text of the associated message

For each of the applications the following events are recorded:

 PS = personal security: Alarms raised, accepted and cleared

 PG = paging application: Pager messages sent, delivery report if

requested, any user responses if requested

 MT = maintenance: devices not reporting status or low battery

warnings – these messages are also sent to pager group one (1)

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The event log stores the last 9000 events in flash memory. Once 9000 events

have been recorded, any new event received is stored and the earliest

recorded event is removed from the log.

Page device

Paging messages can be sent from this screen to all EkoTek pagers, pager

groups (select group from drop list) or individual pagers (select pager from drop

list). Two-way pager messages for user responses may be requested for pager

groups or individual pagers, and delivery of messages to individual pagers may

be logged.

Pager log

The pager log stores the last 15 pager messages that had either ‘Log message

delivery’ or ‘Request user response’ ticked. Messages are kept until the 16th

new message with response or delivery request ticked, or if hub is reset.

Note: The pager messages are also written into the event log.

Location

If location reporting for mobile devices has been enabled under the device

mode, the location screen shows the last location reported by each mobile

device.

If a device does not have location reporting enabled ‘Not enabled’ will appear in

place of the location report time and location.

If a device has not reported its location since the hub has powered up it will

display ‘Unknown’.

10. Maintenance menus

Device status

"Enter message here”

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Each device in the mesh connects to the hub via a parent device (repeater or

directly to the hub itself). Maintaining this connection is important. These

statistics relate to that connection. Status reports are made every 4 hr 33 min 4

sec.

Device statuses in the list are highlighted as follows:

Low battery = yellow

Replace battery = red

Missed status report = yellow

Missed four consecutive status reports = red

Device status - hub and IP slave hub

Hub: Serial number.

Name: Name given to the hub.

Hardware - software: revision number.

Last report: Time and date stamp of last report.

Battery level: For the hub this will always be 100% when running on mains

power. Battery level (%) will be indicated when on backup power.

Upstream link: This will always be ‘Direct connection’. It is the topmost link of

the network.

Beacon loss count: This count records beacons lost since startup or reset.

Parent sync loss: Number of times that a loss of sync has occurred since

startup or reset.

Link quality: general quality of link to the hub, 1 to 100 where 100=best. Direct

connection is always 100.

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Link strength: RSSI of parent link, 1 to 100 where 100=best. Direct connection

is always 100.

Upstream traffic: Count of packets sent to parent.

The loss counts and upstream traffic are simple incrementing counters.

Device status - repeater, solar repeater and call point

Repeater, solar repeater or call point: Serial number.

Battery level: Shows the battery level. An alarm is given when battery level

drops to 20% and a replace battery message initiated at 5%.

Upstream link: Name and serial number of parent repeater or hub.

Beacon loss count: Missed parent beacons. This counts the number of times

the beacon was expected but not received, either through a faulty parent or

degradation of the signal to the parent.

Parent sync loss: Number of times that a loss of sync with parent has occurred.

Other fields are the same as for the hub.

If no status report

has been received

these will show

***-***

Awaiting status

report

Unknown

All other fields will

be blank.

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Device status - call fob and pager

Pager or fob: Serial number.

Name: Name given to device.

Hardware - software: revision number.

Last report: Time and date stamp of last report.

Battery level: Shows the battery level (%) or ‘Charging’ if the battery is being

charged.

Beacon loss count: Missed parent beacons. This counts the number of times

the call fob or pager has lost contact with its parent either, through faulty parent

or degradation of the signal through moving out of range of the repeaters.

Parent sync loss: number of times that a loss of sync with parent has occurred.

Request update: Click to retrieve current statistics.

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Tree View

The network tree is used to try to provide information relevant to the fixed

devices in the system. Information provided includes:

 Number of times a device requests it’s Config from hub

o A high number may indicate the need for additional repeaters – to overcome

poor radio connections

 The RRSI level (as indicated above)

o A high number shows a good link but a low number does not necessarily mean

a poor link (it is for the last status report only and conditions /parent selections

change)

 The linkage paths between devices

o This chain length to a given repeater is the number of ‘I’ symbols in front of it

 Identifies parent and child relationship

The parent can be identified from the child by identifying the (+) and tracking

upwards to the (<n>). The number of (I) indicates the number of hops from the

hub. This can lead to an unstable network with poor connections.

11. Configuration menus

System settings - hub

This page sets the network interfaces. It enables configuration of hub settings,

clock, external connections and the browser language.

Click ‘Configuration’ and select ‘System’.

Parent

–

030-0005137

Child

–

030-0005103

<n> = Number of requests for Config [n] =

RSSI Level

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Set clock

The clock operates in two modes, one displaying the current time (if JavaScript

is enabled on the browser this will update, if not then the clock is a snapshot of

the time the page was loaded).

1. Click the details button and enter the current time and date.

2. Click ‘Submit’ to set.

Note: An illegal clock setting will return to clock display mode, but the

original settings will be retained.

Set date format

The hub allows either of two date formats to be selected:

Day/Month/Year – displayed as ’05.01.12’

Month/Day/Year – displayed as ’01.05.12’

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The date format applies to the hub/pager displays and the hub web server

pages showing logs, location and maintenance information.

To change the date format click the submit button. This will change the date

format to that shown on the button. The button then changes to show the other

format. For example, a screen similar to the above will be seen if the date is

set to Day/Month/Year format and clicking the ‘Submit mm/dd format’ button

will change the display to Month/Day/Year.

Hub IP configuration

If the hub is to be connected to an Ethernet network the IP address, subnet

mask and gateway should be set within the address range of the network, to

allow the hub to be accessed from the network. In general the port should be

left at the default value, (6113), unless this port is being used for another

application on the network. Once the IP address is configured the hub can only

be accessed using that IP address, so a note should be made of any IP

address that is set. If the address of a hub is unknown it can be obtained from

the front panel. See the EkoTek hub user guide 9261-8276 for details.

Note: An illegal IP setting will return to the system settings screen and the

original settings will be retained.

Remote system connection

For setting up the connection to an external system, such as a paging or nurse

call system. Refer to Appendix 6 ‘External system connections’ (page 85) for

details of remote system configuration.

Remote logging

1. Click ‘Remote event logging’ to allow system event messages be sent to a

remote logging machine.

2. Select ‘Numeric’, ‘Text’ or both depending on the required output.

3. Click ‘Remote debug logging’ to forward all received/transmitted messages

to remote machine.

4. Set the IP address of remote logging machine of the remote computer.

Click ‘Submit’ to set the new external connection settings. Logging

messages are always sent to UDP port 514.

Note: No check is made that the remote logging machine exists.

For more details of the event logging protocol see Appendix 4B: Channel

allocation with SER

1. Overview

The SERs is used in a customer network to provide

synchronised radio coverage over a larger site without having

to resort to separate or overlapping systems. The repeater

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operates in a similar way to a normal repeater except for the

fact it is linked back to the hub via the customer’s LAN. Each

SER is allocated its own channels to operate in its own area

and link with the other repeaters in its vicinity, because it is

linked back via the LAN it does not need to be able to reach

back to the hub via the radio path.

This helps to reduce long chains of repeaters across a larger site and means set

channels can be used in different areas of a large site. This helps to ensure a stable

radio network. Linking between buildings can be done using SERs via LAN where

before a ‘chain of repeaters’ would have been required (this helps by reducing the

overall device count on the system).

With complex network setups advice should always be sought from Multitone

Customer Services for assistance when planning this type of installation.

Appendix 5: Remote logging protocol (page 85).

Language

The browser interface is available in multiple language variants and it is

therefore important to ensure you have the correct version installed for your

customer. Select the required language from the drop list and click ‘Submit’.

System settings – IP slave hub

This page sets the network interfaces for the slave hub and the browser

language.

Click ‘Configuration’ and select ‘System’.

Slave

The IP address, subnet mask and gateway should be set within the address

range of the network, to allow the hub to be accessed from the network. Once

the IP address is configured, then the slave hub can only be accessed using

that IP address, so a note should be made of any IP address that is set. If the

address of a hub is unknown it can be obtained from the front panel.

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Click ‘Submit’ to save the slave hub settings.

Hub

IP address: Enter the IP address of the main system hub.

Port: Set the port to that set in the system settings for the main hub.

Click ‘Submit’ to save the main hub settings.

Radio settings

Network identifier

The network identifier enables mobile devices to differentiate between EkoTek

systems. Depending on its configuration the mobile device may ignore a

different system (if configured to lock to a single network identifier) or attempt to

log on to any system. The mobile device will get its configuration from the

system it is logged on to. For a mobile device to successfully move between

systems it must be able to detect the change, so each system it is to operate

on must have a different network identifier.

Note: Overlapping EkoTek networks are supported from release 3.0 onwards.

See Appendix 4A: Overlapping system support (page 82) for further details.

Delay optimisation

‘Inbound’ is used for maximum speed of delivery in the direction towards the

hub and is normally only used when there are no pagers on the network, i.e. no

outbound user messaging. This is useful if external paging is intended as the

main method of alerting users.

‘Balanced’ is used where there are EkoTek pagers on the system, to give a

balanced speed of message flow across the radio network, both towards and

from the hub.

‘Balanced’ is fine for most applications and is the default.

Frequency hopping

The 2.4GHz band has 16 channels. Frequency hopping allows the radio to

change frequency (hop) between different channels in the band. This helps the

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system avoid interference from Wi-Fi devices using the spectrum and offers

more security from eavesdropping, if this is a consideration.

The system can also be set to use a fixed frequency.

Usually only the first 14 channels are used for Wi-Fi systems and setting to use

a single fixed frequency in channels 15 or 16 could prove to be more robust

where there is heavy Wi-Fi usage. Set to ‘On’ (frequency hopping enabled) or

‘Off’ if not required. By default the hub is configured to the fixed frequency

option (’Off’).

By selecting ‘On’ and submitting, the following screen will be shown. This

allows you to select which channels to use to frequency hop with. This allows

that any local Wi-Fi operating channels can be de-selected and therefore

reducing the interference by using only clean channels to hop through.

Device auto-register

If device auto-register is set to ‘On’, any unknown device that is detected is

permitted to join the network provided that the device limits have not been

exceeded. These devices will be given default names. If the auto-register is

set to ‘Off’, devices need to be manually added to the database before they will

be recognised as on the system.

New devices are set to default to:

Default name

User group 1

Fixed device zone 1

Device mode 1

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Any devices with a display will be added to the first pager group if capacity

exists.

Mobile device monitor

All fixed devices are automatically monitored for battery condition and presence

on the network, with maintenance messages generated on low battery or

absence of the device from the network; these messages are sent to all users

in pager group 1. Mobile devices (pagers and call fobs) can also be monitored

for battery condition and presence on the network. Set to ‘Off’, ‘Battery’ or

‘Network+Battery’ as required.

Note: The battery condition will be displayed on the ‘Device status’ page,

regardless of this setting.

Radio language

The pager display language is available in English, Francais, Espanol,

Deutsch, Svenska or Norsk. Select required language from the drop list and

click ‘Submit’.

Auto-register names

With the device auto-register set to ‘On’, when the network detects a device it

gives a default name appropriate to the device type: HUB, IP SLAVE,

REPEATER, SOLAR REPEATER, CALL POINT, PAGER or FOB. This default

name can be redefined if required.

Select device from the drop list and click ‘Details’. Enter a new name for the

default and click ‘Submit’ to set. For example, this sequence could be used to

set all pagers to register by default as ‘Staff’ and all call fobs as ‘Visitor’.

Devices

The devices page lists ALL the devices connected in the EkoTek network when

ALL is selected.

Refresh

To get the current list of devices, select the hardware type to be listed from the

drop list and click the ‘Refresh’ button.

The devices will then be listed;

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1. The first column gives the hardware type and serial number of the device.

2. The second column gives the device name.

3. The third provides a ’Details ‘- button, to go to that specific device’s record.

The serial number of each device is displayed and the device name.

001-xxxxxxx indicates a hub.

002-xxxxxxx indicates a IP slave hub

004-xxxxxxx indicates an Ethernet Repeater

010-xxxxxxx indicates a call fob

020-xxxxxxx indicates a pager

030-xxxxxxx indicates a repeater

031-xxxxxxx indicates a solar repeater

040-xxxxxxx indicates a call point

Click the ‘Details’ button to see the device configuration.

Add

Click ‘Add’ at the bottom of the displayed list to go to the ‘Select device’ new

entry pages.

1. Select device type from menu.

2. Enter serial box and enter the serial number and name. The entry screen

below is for a repeater. Similar screens are shown for other device types,

with the appropriate hardware code displayed.

3. Click ‘Add’ to add the new device. If the entry is valid the individual device

entry page will then be displayed. If entry is not possible (invalid serial

number length, attempt to add a device prior to the hub, attempt to add a

second hub, too many devices already on-system, etc.) then ‘Invalid device

request’ will be displayed. If a device exists in the database with the same

serial number as the new requested device, the existing device details will

be displayed.

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Details

Hub, IP slave hub and call point

Name

The name of the hub or call point may be changed, by entering a new name in

the box.

Device mode

The hub or call point is allocated a device mode (1-32), with 1 as default.

However, the name for each device mode can be user configured, in which

case different options will appear in this menu. The device mode defines the

behaviours of all similar devices (radio channel, alarm raising ability, etc). See

the ‘Device mode’ section (page60).

User group

Select from the drop list, to set ‘User Group’ (1-16). Used to route alarms to

different pager groups.

Zone

Fixed devices are allocated a zone number, allowing alarms from mobile

devices to be sent to different pager groups based on the hub or repeater (and

therefore zone) that the mobile device is connected to, and for directly raising

location alarms. Up to 16 zones are supported by the EkoTek system.

After selecting the device mode parameters, click ‘Submit’ to enter the

changes.

Repeater and solar repeater

Name

The name of the repeater may be changed, by entering a new name in the box.

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Device mode

Each repeater is allocated a device mode (1-32), with 1 as default. However,

the name for each device mode can be user configured, in which case different

options will appear in this menu. The device mode defines the behaviours of

hubs (radio channel, alarm raising ability, etc).

Zone

Fixed devices are allocated a zone number, allowing alarms from mobile

devices to be sent to different pager groups based on the hub or repeater (and

therefore zone) that the mobile device is connected to, and for directly raising

location alarms. Up to 16 zones are supported by the EkoTek system.

After selecting the device mode parameters, click ‘Submit’ to enter the

changes.

Pager and call fob

Name

The name of the pager or call fob may be changed, by entering a new name in

the box.

Device mode

Each pager and call fob is allocated a device mode. The device mode defines

the alarms and location reporting. See the ‘Device mode’ section (page 60).

User group

Select from the drop list, to set ‘User Group’ (1-16). Used to route alarms to

different pager groups.

After selecting the device mode parameters, click ‘Submit’ to enter the

changes.

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Device mode

This section allows changes to be made to device parameters. The initial page

presents a list of the different hardware types. A drop down menu allows

selection of a specific device mode for the hardware type (by default these are

1-32, but they can be renamed) and a ‘Details’ button, which goes to the

specific hardware device mode page.

Device mode – hub and IP slave hub

The hardware type is followed by the modifiable device mode name (default is

1-32).

Channel

Select from the drop down menu (1 -> 16) to set the radio channel to be used

by the hub. The default value of 15 should be used where possible. Different

channels should be used for each hub when installing overlapping systems.

See Appendix 4A: Overlapping system support (page 82).

Location range

Defines the range of the location signal from the hub. The default value is ‘2’

which gives an approximate range in indoor environments of 3 metres. A value

of ‘1’ gives the shortest range and ‘10’ the longest range. The range should not

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be set to high values in deployments where location signal penetration through

walls and floors is not desired.

Manual alarm enable

Sets whether the hub can raise manual alarms, i.e. by pressing the button.

Alert text

Modify text to define the message sent to pagers when the alarm is activated.

The default text is ‘Assist’.

Operation

Define how many button presses are required to trigger the manual alarm (1 or

2) selected by drop-down menu. Select either ‘Single click’ or ‘Double click’.

Alarm audible alert

Define whether device buzzer sounds when manual alarm is raised.

Dead man alarm enabled

Enable the dead man automatic alarm. This is raised if no input is received

from the user when prompted by the device.

Alert text

Modify text to define the message sent to pagers when this alarm is activated.

The default text is ‘No response’.

Timer interval

Sets the time (minutes) between user input prompts.

User alert period

Sets the length of time (seconds) that the buzzer sounds on the hub after the

user input prompt before the alarm is raised. If the user presses a button

during this time the alarm is not raised.

Alarm clearance alert text

Modifiable text appears in the message sent to pagers when any alarm for this

device is cleared. The default text is ‘Cleared’.

Alarm escalation period

If an active alarm is not cleared within this period of time (minutes), then the

device resends the alarm with an alternate escalation level.

After selecting the above parameters, click ‘Submit’ to enter the changes.

Device mode – repeater and solar repeater

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The device mode entry page shows the hardware type, followed by the

modifiable device mode name (defaults 1-32).

Lock to network

With Overlapping System Support (OSS), the repeaters must be locked to a

network if there are overlapping systems. To lock to a network check the ‘Lock

to network’ box. It is advised that ‘Lock to network’ should not be checked for

single standalone systems, and should not be checked for an overlapping

system until all devices have joined the network. For more details see

Appendix 4A: Overlapping system support (page 78).

Upstream channel/downstream channel

This applies to repeaters, solar repeaters and call points only. It is used to

determine the radio channel (1-16) of the repeater, selected via drop down

menu. In addition, the ‘As parent’ setting allows a repeater to use the same

radio channel as its parent device. This is the default mode of operation,

allowing for a self-organising radio network.

Location range

Defines the range of the location signal from the repeater. The default value is

‘2’ which gives an approximate range in indoor environments of 3m. A value of

‘1’ gives the shortest range and ‘10’ the longest range. The range should not

be set to high values in deployments where location signal penetration through

walls and floors is not desired.

After selecting the above parameters, click ‘Submit’ to enter the changes.

Device mode - call point

The device mode entry page shows the hardware type, followed by the

modifiable device mode name (defaults 1-32).

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Lock to network, upstream channel, downstream channel and location

range

These are set in the same way as for the standard repeater.

Repeater

If this is set, the call point acts as a repeater as well.

Manual alarm enable

Sets whether the hub can raise manual alarms, i.e. by pressing the red button.

Alert text

Modify text to define the message sent to pagers when the alarm is activated.

Default text is ‘Assist’.

Operation

Define how many button presses are required to trigger the manual alarm (1 or

2) selected by drop-down menu. Select either ‘Single click’ or ‘Double click’.

Alarm audible alert

If enabled, the device buzzer sounds when manual alarm is raised:

 Single pips – raising alarm

 Double pips – raised alarm (the hub has sent out an alarm message)

 Triple pips – alarm accepted by a pager user

Contact Input

Alert text

Modify text to define the message sent to pagers when the alarm is activated.

The default is ‘Red button’.

Operation

This sets the criteria for the operation of the alarm.

 Changeover - pull cords that have a contact that changes state each time

the cord is pulled

 Momentary - a momentary change of state on the 'raise' line input will

cause an alarm to be raised (e.g. contact open-closed-open, or closed-

open-closed). A second momentary change of state on the line will cause

the alarm to be cleared. The alarm can also be cleared using the clear line

or a long red button press. Really intended for connection to devices that

automatically raise and clear alarms

 Switched - switch type input e.g. a thermostat

 Latched – a momentary change of state on the 'raise' line input will cause

an alarm to be raised (e.g. contact open-closed-open, or closed-open-

closed). Any further change of state will have no action. The alarm must be

explicitly cleared by the clear line or red button. Allows the call point to be

used in nurse call or other situations where there is a risk of repeated

switch activation (ie. a patient repeatedly pulling on an emergency pull

cord)

Alarm escalation enabled

If the ‘Alarm escalation enable’ option is not selected, the call point will raise

the alarm only once and the audible alarm indication on the call point will

cancel after 30 seconds.

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This is useful for non-critical alarms where the hassle of clearing the alarm

outweighs the benefits of repeating alarms with escalation.

When the audible alarm indication cancels after 30 seconds a ‘Cleared’

message is not sent.

When the audible alarm indication ends the alarm can be raised again.

Alarm escalation period

If an active alarm is not cleared within this period of time (minutes), the device

resends the alarm with an alternate escalation level.

Device mode - pager and call fob

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The device mode entry page shows the hardware type, followed by the

modifiable device mode name (defaults 1-32). The device mode entry page

content for the pager and the call fob are the same except for ‘Snatch cord

enable’ and its corresponding alarm text, which are not present for call fobs.

Lock to network

If the pager or call fob is to be used exclusively on a single network then the

‘Lock to network’ should be checked. See Appendix 4A: Overlapping system

support (page 31).

Manual alarm enable

Sets whether the pager or call fob can raise manual alarms, i.e. by pressing the

button.

Alert

Modify text to define the message sent to pagers when the alarm is activated.

Defaults to ‘Assist’.

Operation

Define how many button presses are required to trigger the manual alarm (1 or

2) selected by drop-down menu. Select either ‘Single click’ or ‘Double click’.

Alarm audible alert

Define whether device buzzer sounds when manual alarm is raised.

Alarm vibrate alert

Defines whether the vibrate motor is activated when a manual alarm is raised.

Dead man alarm enabled

Enable the dead man automatic alarm. This is raised if no input is received

from the user when prompted by the device.

Alert text

Modify text to define the message sent to pagers when this alarm is activated.

The default text is ‘No response’.

Timer interval

Sets the time (minutes) between user input prompts being requested.

User alert period

This feature sets the length of time (seconds) that the buzzer sounds on the

hub after the user input prompt. If no entry from User then the alarm is raised, if

the user presses a button during this time then the alarm is not raised.

Man down alarm enable

Enable the tip-over switch automatic alarm. This is raised if the unit has been

moved away from an upright position for a defined period of time.

Alert text

Modifiable text appears in the message sent to pagers when this alarm is

activated. Default text is ‘Man over’.

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Tip-over trigger period

Length of time a device must be moved away from upright, until the user

warning buzzer sounds (seconds).

User alert period

Length of time that the buzzer sounds on the device, without it being returned

to the upright position and the cancel button pressed, before the alarm is raised

(seconds).

Snatch cord

For pagers fitted with a snatch cord (later models only).

Snatch cord enabled

When enabled, the user will raise an alarm whenever the snatch cord on a

pager fitted with this device is removed. The alarm will be automatically

cleared when the snatch cord is reattached.

Note: For earlier pager models without the snatch cord option, or where the

blanking plug is used instead of the snatch cord, this feature should always be

disabled.

Alert text

Modifiable text appears in the message sent to pagers when this alarm is

activated. Default text is ‘Snatched’.

Location alarm enabled

Enable the location-based alarm. This is raised if the unit is moved to an area

covered by repeaters assigned to an unauthorised zone. Check the box to

enable this feature. Enter the text to be displayed when the alarm is triggered.

Location audible alert / vibrate alert

The mobile device beeper and vibrate functions can be enabled or disabled

when the alarm is raised, allowing either covert or normal alarm operation.

Check boxes to enable alert.

Report in zones

To select those zones where the alarm is to be raised, check the box

associated with that zone. If the pager or call fob enters an unauthorised

(checked) zone the location alarm will be raised. The location alarm will be

cancelled automatically if the pager or call fob re-enters an authorised

(unchecked) zone.

Alarm clearance alert text

Modifiable text appears in the message sent to pagers when any alarm for this

device is cleared. The default text is ‘Cleared’.

Alarm escalation period

If an active alarm is not cleared within this period of time (minutes), then the

device resends the alarm with an alternate escalation level.

After selecting the above parameters, click ‘Submit’ to enter the changes.

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Pager groups

These pages are used to manage hubs and display pagers into groups.

Devices may appear in none, one or many pager groups. Each group is

restricted to 35 devices.

Pager group selection page

The list of 32 pager groups is given in a drop-down menu. By default these are

named 1-32. Each group can be assigned a name if required, using the pager

group entry page.

Click ‘Details’ to open the pager group entry page and set up a group.

Pager group entry page

Pager group

Enter text for the pager group name.

All the connected display equipped devices are listed (by name) and a

checkbox denoting membership to this group. Check the box to add the

devices to the group.

External pager

If connection is to be made to an external pager, enter the pager identifier into

the number field. This is the identifier sent via the ESPA/TAP output interface.

Check the box to add the external pager to the group.

Click ‘Submit’ to confirm the new pager group membership. If more than 35

devices are selected the changes will not be accepted.

Alert rules

The alert rules determine the target pager group for every alarm.

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Alarms are routed according to the user group of the device raising the alert,

the location of the device when the alarm is raised (given by the zone of the

local repeater), the day-night setting of the system and whether it is an initial

alarm or an escalation of an existing alarm.

By default, no rules are defined and all alarms raised on-system will result in

messages being sent to display devices (and the external pager number) in the

pager group ONE.

The page operates in a number of modes, displaying the current rules table,

allowing new rules to be added and existing rules to be modified and deleted.

Creating alert rules ensures the right device is called at the right time instead of

only sending everything to PG.1.

If any rules have been entered a table is displayed, the top row of which

contains:

User group

Parameters set in the device entry. Groups 1 to 16.

Zone

Parameters set in the device entry. Zones 1 to 16.

Time

The day or night setting of the system. ‘D’=day, ‘N’=night.

Esc

The escalation level of the alarm. ‘R’=raised, ‘N’=normal.

A black square means that a particular group, zone, time of day or escalation

has been included in the rule. The end of the row is a button containing the

name of the pager group that is targeted by the rule. If there are more than 16

rules in the table, the header will be repeated after the last rule.

Edit mapping

Clicking the pager group name button at the end of the row causes the page to

be reloaded with modifiable rules; the selected rule will appear as a shaded row

and in place of the pager group name a ‘Remove’ button will appear. The

checkboxes are preloaded with the current rules settings. Change the rule

settings as required and then click ‘Submit’ to save the amendments.

Note: the EkoTek system can only send one paging message to an external

system as a result of an alarm being raised. If a combination of rules is entered

that would cause more than one message to be sent to an external system a

conflict is detected and the ‘Submit’ entry will be ignored until the conflict is

resolved.

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The following can be entered in the editing screen:

User group

Select the user group(s) always routed by this rule.

Zone

Select the zone(s) routed by this rule.

Time of day

Select the day and/or night settings of the shift mode.

Escalation

The escalation level of the alarm. ‘R’=raised, ‘N’=normal

Pager group

Select the target pager group.

EkoTek pagers only

When a rule has the ‘EkoTek pagers only’ option selected, messages using this

rule will not be sent to an external system. Rules with this option set are shown

as a shaded row in the alert mapping table, otherwise they are shown in white.

If ‘EkoTek pagers only’ is checked, a specified alarm event can be routed to

multiple pager groups, i.e. duplicate rules may be created allowing multiple

pager groups to be sent a message. In this mode external pagers will not be

contacted, so there is no conflict checking across alert maps.

Remove

Click the ‘Remove’ button to remove that rule from the table.

Add

Click the ‘Add’ button to enter a brand new rule; note that this option will only

appear if there are currently fewer than 32 rules.

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Clicking the ‘Add’ button will present a screen very similar to the edit rule mode;

the initial line is ‘Enter new rule details’ followed by the options and (clear)

checkboxes as for the editing screen.

Click ‘Submit’ to save the amendments. The new entry is checked for conflicts

in the same manner as in the editing screen. After a successful submission the

alert mapping page shows the new rule added to the list.

Example alert mapping table

The above example contains 3 rules:

1. The first rule routes all normal level alarms raised by devices with user

group 2, in zones 1,2 or 3, with the system running in ‘Day’ mode to pager

group ‘Day’.

2. The second rule routes all normal level alarms raised by devices with user

group 2, in zones 1,2 or 3, with the system running in ‘Night’ mode to pager

group ’Night’.

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3. The third rule routes all escalated alarms raised by devices with user group

2, in zones 1,2 or 3, to pager group ‘Staff’ (the light grey highlight denotes

that only EkoTek pagers will be contacted in the group).

All other alarms will be routed by (default) to pager group 1.

Factory reset

Click the ‘Factory reset’ button to return the network to factory settings (all

devices deleted, IP addresses, passwords reset, etc).

Delete all devices

Click the ‘Clear database’ button to clear the database of all network devices,

but leave passwords, IP addresses, etc. as before.

Passwords

Change the system passwords.

‘User’ followed by a drop-down menu containing:

User

The User level allows access to all pages within the main and maintenance

menus and to the passwords page under the configuration menu (it can only

change the password for user).

Admin

The admin level allows access to all functions.

New password

Enter new password in the text input box. Click ‘Submit’ to enter the new

password.

‘User/admin password changed’ or ‘Password change failed’ will be displayed,

according to the outcome.

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A password change failure may also be accompanied by: ‘New password must

be between 4 and 8 characters long’ if the password length is invalid, or ‘You

do not have permission to change this password’ if the user is logged in as user

and is attempting to change the admin password

Multitone Electronics PLC EKOPAG Alpha-numeric 2 way alarm and paging device User Manual System manual

Multitone Electronics PLC Alpha-numeric 2 way alarm and paging device System manual

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