NetComm Wireless NTC3000 M2M SERIAL MODEM User Manual USERS MANUAL

NetComm Wireless Limited M2M SERIAL MODEM USERS MANUAL

USERS MANUAL

NNTC-300U00 Serieser s – M2M r GuM Serial ide Modem
NTC 2 3000 Series – M2M S Copyright Copyright©2013 Ne The information conwithout prior written Please n Save Our EnviWhen this equipme The cardboard boxdispose of this elecmunicipal governme Please be responsi This manual cNetComm NTC-300NetComm NTC-300NetComm NTC-300 1.0 - Initial docum1.1 - Updated lay1.2 - Added NetCerial Modem etComm Wireless Limntained herein is propn consent of NetCommnote: This document ironment nt has reached the ex, the plastic containectronic equipment aloent. ble and protect our eovers the follow00-01 00-02 00-03 ment release yout of Hardware InsComm Wireless Openmited. All rights reservprietary to NetComm m Wireless Limited. is subject to changeend of its useful life, ited in the packaging, ong with your househenvironment. wing products: tallation and EstablisnAT Custom Applicatved. Wireless Limited. No without notice. t must be taken to a rand the parts that maold waste. You may bDOCUMENTshing a Mobile broadtion section based ono part of this documerecycling centre andake up this device cabe subject to penaltieT VERSIONband connection secn software version 1.ent may be translated processed separatean be recycled in acces or sanctions undections. Updated desc0.13 , transcribed, reprodely from domestic wascordance with regioner the law. Instead, ascriptions of interfacesduced, in any form, oste. nally established regusk for disposal instrucs. www.netcommwirelesr by any means ulations. Never ctions from your DATE 26/04/2013 24/06/2013 12/09/2013 ss.com
NTC-3000 Series www.netcommwireless.com NTC 3000 Series – M2M Serial Modem31.3 – Corrected RJ-45 to DB9 Serial/Power Adapter Cable diagram 27/11/2013 Table1‐DocumentRevisionHistory
NTC 3000 Series – M2M Serial Modem 4 www.netcommwireless.comTable of Contents Overview ............................................................................................................................................. 5Saf et y and Product Care . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . . .................... 6Product Int roduct ion .. .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . .. . ... . .. . ..................... 7Physical Dimensions and Indicators ............................................................................................................. 8LED Indicators ........................................................................................................................................................................................................................................................................... 8Physical Dimensions .................................................................................................................................................................................................................................................................. 8Interfaces ............................................................................................................................................ 9Hardware Inst allat ion .. ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . .. . .. . ... . .. . .. . ... . . 10Inserting the SIM card ............................................................................................................................................................................................................................................................. 10Mounting the device ................................................................................................................................................................................................................................................................ 11Connecting the Data / Power cables ...................................................................................................................................................................................................................................... 13Est ablishing a Mobile broadband connection ..................................................................................... . ... . .. . ... . 18Using the Mini USB port .......................................................................................................................................................................................................................................................... 18Using the RJ-45 connector ...................................................................................................................................................................................................................................................... 20Communicat ing wit h an NTC-3000 Series Modem ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . 27Dumb Terminal ........................................................................................................................................................................................................................................................................ 27Open AT Application Framework ............................................................................................................................................................................................................................................ 29Net Comm Wireless Open AT Cust om Applicat ion ... . .. . ... . .. . ... . .. . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . . .. . ... . 30Command List ......................................................................................................................................................................................................................................................................... 30General Operation ................................................................................................................................................................................................................................................................... 43Technical Data .................................................................................................................................... 48Mini USB Connector ................................................................................................................................................................................................................................................................ 48RJ-45 Connector ...................................................................................................................................................................................................................................................................... 49RJ-45 to DB9 Serial/Power Adapter Cable ............................................................................................................................................................................................................................. 49Electrical Specifications .......................................................................................................................................................................................................................................................... 50Environmental Specifications / Tolerances ............................................................................................................................................................................................................................. 50Product Service and Support ... . .. . ... . .. . ... . .. . ... . .. . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . . ... . .. . ... . .. . ... 51Troubleshooting ....................................................................................................................................................................................................................................................................... 51Web Based Product References ............................................................................................................................................................................................................................................. 52FAQs ........................................................................................................................................................................................................................................................................................ 52Appendix A: Tables .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . . . .. . .. . ... . .. . ... . 53Legal and Regulat ory . ... . .. . ... . .. . ... . .. . ... . .. . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . .. . ... . . . .. . ... . .. . ... . .. . 54
www .netcommwireless.com OverIntroductioThis document deta Target UsThis document is exunderstanding of se PrerequisA computer with a tconfiguration has b Notation The following symb The following note r The following note p The following note p rview on ails the process of cosers xpected to be utilisederial based technologites terminal emulation preen completed. ols are used in this mrequires attention provides a warning provides relevant infoonfiguring the NTC-30d by system integratogies such as dialup mrogram (such as Hypmanual: ormation. 000 Series device viaors or experienced hamodems, AT commanerTerminal), a serial a a terminal emulatioardware installers whnds and legacy data port, an appropriate n program (such as Hho are comfortable w collection devices. power supply and a HyperTerminal) as weith all aspects of IP b device to connect toNTCNTC 300ell as mounting and dbased networking ano the NTC-3000 SerieC-3000 Series0 Series – M2M Serialdeployment advice. d possess an es modem after s Modem5
NTC 6 3000 Series – M2M SSafetThe NTC-3000 serie With reference to th I D Do A E U WARNING: Disconnect the pow Transport When transporting t In the erial Modem ty andes offers a hardened he unpacking, installaInstallation, configuraDo not use or install tDo not use or install toperating temperaturArrange any cables iEnsure that the voltagUse only a clean, drywer line from the devi and Handthe NTC-3000 Seriesevent the product ned Prod industrial enclosure ation, use and mainteation and disassembthis product near wathis product in extremre range (-40°C to 85n a manner such thage and rated currenty cloth to wipe the dece before servicing. dling s, it is recommended eeds to be returned, e duct C making it suitable forenance of your electroly should be performter to avoid fire or shmely hot or cold area5°C). at they are not likely to of the power sourceevice. Never apply ch to return the productensure it is securely Care r a variety of remote ronic device, the follomed by trained personock hazard. Avoid exas. Ensure that the deo be stepped on or he match the requiremhemical cleaners on tt to the original packapackaged with approdeployment locationowing basic guidelinennel only. xposing the equipmeevice is installed in anhave items placed onents of the device. Dthe device. aging. This ensures topriate padding to ps. es are recommendedent to rain or damp arn area where the tem them. o not connect the dethe product will not brevent damage durind: reas. mperature is within theevice to an inapproprbe damaged. ng courier transport. www.netcommwirelese supported riate power source. ss.com
NTC-3000 Series www.netcommwireless.com NTC 3000 Series – M2M Serial Modem7Product Introduction Product Overview Small-sized and rugged industrial-grade 3G modem for wireless data communication Provides reliable RS232 serial data connectivity for various M2M applications Supports standard AT command set Supports various networks and service types UMTS/HSDPA/HSUPA & GSM/GPRS/EDGE Embedded Internet and security protocol stacks Wide input voltage range 5-36V DC suitable for diverse environments and applications RS232 serial data connection and power input via RJ45 port USB 2.0 port for communicating (e.g. Dial-up networking from Windows PC and Mac) Supports Open AT and AirVantage DIN rail and wall mount option with removable mounting bracket SIM card reader with locking tray Wide operating temperature range -40 to 85°C Package Contents The NTC-3000 series package consists of: NTC-3000 Series Modem Quick Start Guide The following items are available as optional accessories: External antenna DB9 serial/power adapter cable Mounting bracket If any of these items are missing or damaged, please contact NetComm Support immediately by visiting the NetComm Support website at: http://support.netcommwireless.com/ . Product Features The NTC-3000 Series is a reliable solution for cost effective deployment in any data telemetry environment. Designed for reliable performance and universal installation it provides 3G data connectivity for M2M applications enabling remote monitoring, control, management and reporting of industrial and commercial equipment. The small and rugged form factor is ideal for applications such as metering, rail, road signs, security, transport and vending machines. It can also be used in SCADA (Supervisory Control and Data Acquisition) scenarios to monitor, control or collect data from remote devices such as farm machinery, water monitoring devices and wind farms. A serial connection on one end and a 3G connection on the other allows the devices to simply take the serial data and send it over 3G. When connecting through the RJ-45 port to the serial port of your device, the broadband connection can be established using AT commands in a terminal emulator or through the use of a Windows Dial Up Networking profile. The modem also comes equipped with a Mini USB port where a connection can be established through either a virtual COM port or Sierra Wireless’s AirCard Watcher application. The lockable SIM tray along with the rugged nature of the device means you can be assured that your device is working reliably, regardless of the physical location.
NTC 3000 Series – M2M Serial Modem 8 www.netcommwireless.comPhysical Dimensions and Indicators LED Indicators The NTC-3000 Series uses two LEDs to display the current system and connection status. LED INDICATOR COLOUR DEFINITION Power Off The Power is off. Red The Power is on and the NTC-3000 is operating normally. 3G Off The NTC-3000 is not connected to a 3G network. Slow flashing green The NTC-3000 is attempting to connect to a 3G network. Quick flashing green Data is moving across the 3G connection. Table2‐LEDIndicatorsPhysical Dimensions The following page lists the physical dimensions of the NTC-3000 Series as well as the physical dimensions of the mounting bracket which can be used to attach the NTC-3000 Series to a Type-O DIN Rail or to provide a wall / ceiling mount. Figure1‐NTC‐3000SeriesDimensions Figure2‐NTC‐3000SeriesMountingBracketNTC-3000 SERIES Length 74 mm Width 24 mm Height 57 mm Weight 84g (w/o mounting bracket and antenna) MOUNTING BRACKET Length 80 mm Width 45 mm Height 5 mm Weight 10g (w/o NTC-3000 attached) Table3‐DeviceDimensionsTable4‐MountingBracketDimensions 
www .netcommwireless.com InterfThe following interfa Note:http:// facesaces are available onRJ-45 (RS-232 DMini USB The driver required /support.netcommwi n the NTC-3000 SerieINTERFACE DB-9 adapter / Power) for the mini USB virtureless.com/product/m es: Tabual COM port and Airm2m/ntc-3000 Provides a serial interfaand dial-up networkingDB-9 adapter / power cinformation. Provides a serial interfanetworking. Requires thmodem may be powerele5‐IntegratedDerCard Watcher applicFUNCTace via a standard Window. The serial modem may alcable. Refer to the Technicace via a virtual COM port fhat the SWI driver and 3G wed from the Mini USB port. evicescation are available fION s modem for AT commandso be powered from this inal Data section of this manfor AT command communicwatcher application are ins rom the NTC-3000 SeNTCNTC 300d communication nterface using the nual for more cation and dial-up stalled. The serial eries Product SuppoC-3000 Series0 Series – M2M Serialrt page at: s Modem9
NTC 3000 Series – M2M Serial Modem 10 www.netcommwireless.comHardware Installation Inserting the SIM card Please ensure that the NTC-3000 is not connected to the power cable before proceeding. 1. Push the small yellow button besides the SIM card holder. Figure3–AccessingtheNTC‐3000SIMCardSlot 2. Insert the SIM card into the holder with the golden SIM conductor pins facing up. Figure4‐InsertingaSIMCardintotheNTC‐3000SIMCardHolder
NTC-3000 Series www.netcommwireless.com NTC 3000 Series – M2M Serial Modem113. Insert the loaded SIM card holder with the SIM conductor pins facing down into the NTC-3000. Figure5–FaceDownInsertionoftheSIMCardandSIMCardHolder Mounting the device The NTC-3000 series modem can be mounted on the wall or a DIN rail by using the mounting bracket. The mounting bracket is made from polyamide, which is a flexible material. Mounting the NTC-3000 series modem is as simple as bending the mounting bracket to snap into place on the Type-O (Top Hat) DIN rail. This holds the NTC-3000 series modem in place securely. Alternatively, the mounting bracket can be screwed onto a wall to provide a permanent fixture. DIN rail mounting The NTC-3000 Series mounting bracket has been designed to fit a TS 35 Type-O DIN rail with a 25mm core. 1. Bend / Flex the mounting bracket at the bend line so that the ridges are able to ‘hold’ onto the DIN rail edges as per the diagram above. You also have the option of securing the mounting bracket further by screwing it into place on the rail. Figure6‐NTC‐3000‐MountingBracket‐DINRail
NTC 3000 Series – M2M Serial Modem 12 www.netcommwireless.com2. Once the bracket is attached to the DIN rail, slide the NTC-3000 Series modem into the mounting bracket to securely fix it in place. Figure7‐SecuringtheNTC‐3000MountingBrackettotheDINRail Wall Mounting 1. Select a position on the wall where you would like to mount the NTC-3000 Series modem. Attach the mounting bracket to the chosen wall or ceiling by using the 4 screw holes (screws not included). 2. Once the bracket is attached to the DIN rail, slide the NTC-3000 Series modem into the mounting bracket to securely fix it in place.
www .netcommwireless.com ConnectinThere are two meth V V Connecting via 1. Connect the 2. Plug the optiNTC-3000. 3. Connect a co Please nthe mini- ng the Dataods of connecting thVia RJ-45 connector Via USB 2.0 port usina RJ-45 connect optional antenna to tonal RS-232 data/poompatible power adaote: It is not possible-USB cable. a / Power ce NTC-3000 to your using a DB9 serial/png a Mini USB cable tor Figurethe SMA connector oower cable into the RJapter to the DC powee to use the mini-USBcables computer: ower adapter cable 8‐ConnectingtheRof the NTC-3000. J-45 socket of the NTer jack (2.1mm barrelB and Serial connectioRJ‐45Ethernet/PoTC-3000 and then plul) of the RS-232 data/on concurrently. MakowerCabletotheNug the serial port () e/power cable and theke sure any open conTC‐3000nd into the COM porten plug the power adnnection on the SeriaNTCNTC 300 rt of the device that wdapter into a power oal port is disabled befC-3000 Series0 Series – M2M Serialwill connect to the utlet. fore connecting via s Modem13
NTC 3000 Series – M2M Serial Modem 14 www.netcommwireless.com
www .netcommwireless.com Connecting viaThe mini USB conne(such as HyperTermWatcher applicationNetComm Wireless website at http://ww The following proce Note: D 1. Open “My Co2. Double-clickinstallation. 3. The End Uselocation that a Mini USB port ection enables commminal). To configure tn can also be used to Support website at hww.sierrawireless.comedure demonstrates hDo not connect the Nomputer” and navigak on the Watcher_Gener License Agreemen the application is ins munication from a Winthe internet connectioo establish the broadhttp://support.netcomm/support.aspx. how to install the AirCNTC-3000 Series Routate to the folder wherneric.msi file to openFignt is displayed. If youstalled to, click the CFigure10‐AI ndows computer via on settings of the routdband connection andmmwireless.com/prodCard Watcher applicater to the computer ue you saved the AirC the installation wizarure9‐AIrCardWat agree with the termshange button and chIrCardWatcherInst a virtual COM port. Tter, the AirCard Watcd includes the driverduct/m2m/ntc-3000.oation on Windows XPuntil the AirCard WatcCard Watcher applicard. The AirCard WatctcherInstallShieldWs of the agreement sehoose the location to tallShieldWizardEnThe NTC-3000 Seriescher application musr necessary to install or for the most up to dP: cher application has ation. cher Installation WelcWizardWelcomeScrelect “I accept the teinstall the applicationnd‐UserLicenseAgres modem can then bet be installed on yourthe modem on your cdate version of the sobeen installed. ome screen is displa reenrms in the license agn. Click Next > to con eementScreenNTCNTC 300e configured via a terr computer. The Siercomputer. It can be doftware, please visit tayed. Click Next > to greement”. If you wanntinue. C-3000 Series0 Series – M2M Serialrminal emulator ra Wireless AirCard downloaded from thehe Sierra Wireless begin the nt to change the s Modem15e
NTC 16 3000 Series – M2M S4. The installati Verifying succeTo verify the driver w 1. Click on the 2. Double click 3. Click on the 4. The Device Land you may If the Sierra Wireleshttp://support.netco erial Modem on wizard will proceeessful installatiowas successfully instStart button and navk on the System ContHardware tab and thList displays the folloy wish to use this porss COM ports are notmmwireless.com/ ed to install the softwFiguon of the driver talled, check in the Digate to the Control Prol Panel item. en click the Device Mwing COM ports. Takrt to communicate witFiguret listed, please rebooware and when it has fre11‐AIrCardWatDevice Manager for ePanel option. Manager button. ke note of the COM pth the modem via a tee12‐NTC‐3000USBt your computer and finished, the InstallShtcherInstallShieldWextra COM ports. To cport number of the Sierminal emulator. In tBDriverInstallation attempt the installatihield Wizard CompleWizardCompletedScheck the Device Maerra Wireless AT Comthis example, it is COn‐DeviceManageron again. If this still fted screen is display Screennager, perform the fommand Port as this wOM11. Detailsfails, please contact Nyed. Click Finish to collowing steps: will vary depending oNetComm Wireless Twww.netcommwireleslose the wizard. n your environment Technical Support at ss.com
NTC-3000 Series www.netcommwireless.com NTC 3000 Series – M2M Serial Modem17
NTC 18 3000 Series – M2M SEstabUsing the The NTC-3000 Serie 1. Connect the prompt you f 2. When the PIN 3. In many caseto access the 4. Click ProfilesWhen you ar erial Modem blishin Mini USB es Routers can use t NTC-3000 to your cofor the PIN to unlock N is verified, the AirCes you will be able toe configuration optios from the menu on thre done click Apply. ng a M port he Sierra Wireless Aiomputer using a miniit. Enter the PIN and Card Watcher applicao click the Connect bns. he left and then click MobilrCard Watcher appli USB cable. The AirC click SEND. Figureation will be displayedFigure14‐utton to establish a c to add a new pe brocation to establish anCard Watcher applica13‐SIMlockedPINd: ‐AirCardWatcherMconnection immediateprofile. Enter a Profileoadban internet connectionation should automat NPrompt MainScreenely if the software wae Name, Username aand co. To begin using the tically start up and if ys able to determine and Password (if requonnec NTC-3000 Series Royour SIM card is PINa default APN. If not, uired) and APN (Accewww.netcommwirelesction outer: locked, it will click the icon ess Point Name). ss.com
NTC-3000 Series www.netcommwireless.com NTC 3000 Series – M2M Serial Modem19 Figure15‐AIrCardWatcherOptions‐AddNewProfileScreen 5. With the Profiles menu option selected, use the Default Profile drop down list on the right side of the screen to select the profile you created and click OK. Figure16‐AIrCardWatcherOptions‐ProfilesOptions6. Click Connect to connect to the mobile broadband network. When you are connected, the Connect button changes to a Disconnect button. Figure17‐AirCardWatcherApplication–Connected
NTC 20 3000 Series – M2M SUsing the The NTC-3000 can process using Wind 1. Click Start an2. Double click 3. On the Phon 4. Select Don’t erial Modem RJ-45 con be used to dial up todows XP, however simnd then Control Panek Phone and Modem e and Modem Option detect my modem; Innector o the internet and promilar steps can be usel. Options. ns window, click Add will select it from a Fig ovide networking usinsed in other operatingFigure18‐Controd list and then click Negure19‐AddHardwng a standard serial mg systems. rolPanel‐Phoneanext. wareWizard‐Don'tmodem driver. ExamndModemOptionstDetectModemOpple screenshots are s tionshown below to dem www.netcommwirelesonstrate this ss.com
www .netcommwireless.com 5. Wait a few m 6. Select the po 7. Wait a few m 8. The modem ensure that t moments until the list iort that the NTC-3000moments whilst Windomust now be modifiethe new modem is seis loaded, then selecFig0 is connected to andows installs the driverFiged to add a special inelected on the Phonet Standard 33600 bpure20‐AddHardwd select Next. In the eFigure21‐r and click Finish on ture22‐AddHardwnitialisation string to p and Modem menu,ps modem from the liswareWizard‐Standexample screenshot ‐AddHardwareWizthe final screen of thwareWizard‐Modepass the APN informa and click Propertiesst, and click Next. dard33600kbpsMo below, the NTC-3000zard‐COM1e wizard. emInstalledSuccessation required by yous. dem0 is connected via the sfullyur service to connect NTCNTC 300e serial cable to port to the cellular netwoC-3000 Series0 Series – M2M Serialt COM1. rk. To do this, s Modem21
NTC 22 3000 Series – M2M S9. Click on the Aat+cgdc The ‘apn’ is y Click OK. 10. Click on Star11. Click on File erial Modem Advanced tab, and tycont=1,"IP",your Access Point Nart then Control Panel then New Connectioype the following initi,"apn"ame e.g. for Telstra yFigure24‐S, then double-click oon. Figure23‐Phonealization commands you would type at+Standard33600kbpsn Network ConnectioeandModemOptio in the Extra initializacgdcont=1,"sModemPropertieons. ons‐ModemsTabation commands fieldIP","telstrs‐Extrainitializatio : ra.internet" oncommands" www.netcommwirelesss.com
NTC-3000 Series www.netcommwireless.com NTC 3000 Series – M2M Serial Modem23 Figure25‐NetworkConnections‐NewConnection 12. The New Connection Wizard is displayed. Click Next > to begin. Figure26‐NewConnectionWizardWelcomeScreen 13. Select Connect to the Internet and click Next >. Figure27‐NewConnectionWizard‐Connecttotheinternet 14. Select Setup my connection manually and click Next >.
NTC 3000 Series – M2M Serial Modem 24 www.netcommwireless.com Figure28‐NewConnectionWizard‐Setupmyconnectionmanually 15. Select Connect using a dial-up modem and click Next >. Figure29‐NewConnectionWizard‐Connectusingadial‐upmodem 16. Enter a name for the ISP or connection and click Next >. Figure30‐NewConnectionWizard‐ConnectionName
NTC-3000 Series www.netcommwireless.com NTC 3000 Series – M2M Serial Modem2517. In the Phone Number field, enter *99***1# Click Next >. Figure31‐NewConnectionWizard‐PhoneNumber18. Select For my use only and click Next >. Figure32‐NewConnectionWizard‐Myuseonly19. If the service from your wireless service provider requires authentication, please enter a username/password into the relevant fields. Your service provider can provide this information if they are required. Click Next >. Figure33‐NewConnectionWizard‐UsernameandPassword
NTC 3000 Series – M2M Serial Modem 26 www.netcommwireless.com20. Click Finish. Figure34‐NewConnectionWizardCompleteScreen21. When you click Finish, the connection window opens prompting you to establish a connection. Click Dial to begin using your NTC-3000 network connection. Figure35‐ConnecttoDial‐upPrompt
NTC-3000 Series www.netcommwireless.com NTC 3000 Series – M2M Serial Modem27Communicating with an NTC-3000 Series Modem Dumb Terminal Any terminal emulator can be used to facilitate communication with the NTC-3000 after the Virtual COM port has been installed using either the device’s serial port or the USB port. Additionally, you can select to communicate with the modem using your computer’s serial port COM port. The example below demonstrates how to use HyperTerminal in Windows XP. 1. Click on the Start button and then navigate to the Accessories item and then Communications. 2. Click on the HyperTerminal item. 3. Enter a name for the connection profile (for example: NTC-3000) and click OK. 4. On the “Connect to” window, use the “Connect using” dropdown menu to select the virtual COM port (which was created by installing the AirCard Watcher) or the COM port to which the modem is connected if using the DB9 serial/power adapter cable. See the Verifying successful installation of the driver section to determine the correct port number of the virtual COM port. Figure36‐NTC‐3000OperationSettings‐SelectCOMPort5. On the COM port settings window that appears, in the Bits per second drop down menu, select 115200. Figure37‐NTC‐3000OperationSettings‐BaudRateSelection
NTC 3000 Series – M2M Serial Modem 28 www.netcommwireless.comThe terminal window display indicates that a connection is open to the NTC-3000 Series. This can be confirmed by entering the command at and receiving the response OK as shown below:
NTC-3000 Series www.netcommwireless.com NTC 3000 Series – M2M Serial Modem29 Using a terminal emulator such as HyperTerminal and the AT command Reference Guide, the NTC-3000 Series router can be configured to perform customised operations. Please refer to the Supported AT Command Reference Guide available on the NetComm Wireless website at http://www.sierrawireless.com for more information on the functions available. If you are unable to type at, check that you have selected the correct COM port for the NTC-3000. Alternatively, try to open a connection using a physical COM port with a DB9 serial/power adapter cable attached. Open AT Application Framework The NetComm Wireless NTC-3000 Series Routers support the Open AT Application Framework. The Open AT application framework consists of an M2M specific operating system, libraries and development studio allowing the accelerated creation of embedded M2M applications and sharing of processing resources. To begin developing M2M applications, download the Open AT Application Framework on the Sierra Wireless developer website at http://developer.sierrawireless.com/OpenAT/download
NTC 30 3000 Series – M2M SNetCApplThe NTC-3000 comfunctionality and suTCP/UDP servers (t Please may be The NTC-3000 mod NUMBER0 1 2 3 CommandThe following is a co AT+PAD Description: Speci Usage 1: Usage 2: Help: Options: Example: To sw erial Modem Commicatiomes pre-loaded with apport for a number otypically another NTC note: Installing anothe used at a time. dem has 4 modes avaR MODDisabled TCP Client TCP Server UDP Client d List omplete list of commfies the NTC-3000 opTo set the opAT+PAD=where ‘x’ is aTo retrieve thAT+PAD?AT+PAD=0 1 2 3 witch the NTC-3000 toAT+PAD= Wireon a NetComm Wireless of terminal commandsC-3000) using GSM/Gher custom applicatioailable: E In this modeThis is the deThe NTC-300The NTC-300mands for the NetComperation mode. peration mode =x an option number. he currently configure? =? disabled tcp client tcp server udp client o TCP client mode, en=1 eless O Open AT custom aps specific to this appGPRS connections. on will cause the Net, the Serial to TCP gatewayefault mode. The NTC-300000 accepts incoming IP co00 transfers UDP data betwmm Wireless Open ATed operation mode nter Openpplication. This applicplication. These commtComm Wireless Opey function is disabled and t0 transfers TCP data betweonnections and transfers daween the serial and IP conT custom application AT Ccation allows the NTCmands can be used len AT custom applicaDESCRIPTIONthe NTC-3000 behaves as een the serial and IP conneata between serial and IP cnections. : CustomC-3000 to operate in docally or by SMS to sation to cease functio a normal modem. ections. connections. m different modes, provsend or receive seriaoning as only one cuswww.netcommwirelesviding additional al data to or from stom application ss.com
NTC-3000 Series www.netcommwireless.com NTC 3000 Series – M2M Serial Modem31AT+APN Description: Sets the Access Point Name (APN) used to connect to the broadband network. The default setting is blank. Usage 1: To set the APN AT+APN=xxxx where ‘xxxx’ is the APN that you wish to use. Usage 2: To retrieve the currently configured APN AT+APN? Example: To set the APN to ‘testAPN’ enter AT+APN=testAPN AT+USER_PASS Description: Sets the username and password used to connect to the broadband network. Usage 1: To set the username and password AT+USER_PASS=”xxxx”,”xxxx” Usage 2: To retrieve the currently configured username and password AT+USER_PASS? Help: AT+USER_PASS=? Options: username the user name for the broadband account password the password for the broadband account Example: To configure the username as ‘user1’ and password as ‘testpass’ enter AT+USER_PASS=”user1”,”testpass” AT+SERIAL_BAUD Description: Sets the baud rate used for communication between the modem and the connected device. Usage 1: To set the baud rate AT+SERIAL_BAUD=[baud] Usage 2: To retrieve the currently configured baud rate AT+SERIAL_BAUD? Help: AT+SERIAL_BAUD=? Options: 300, 600, 1200. 2400. 4800, 9600, 19200, 38400, 57600, 115200 (default value), 230400, 460800, 921600. Example: To configure the baud rate to 115200bps enter AT+SERIAL_BAUD=115200
NTC 3000 Series – M2M Serial Modem 32 www.netcommwireless.com
NTC-3000 Series www.netcommwireless.com NTC 3000 Series – M2M Serial Modem33AT+SERIAL_FORMAT Description: Sets the serial format used for communication between the modem and the connected device. Usage 1: To set the serial format AT+SERIAL_FORMAT=x where ‘x’ is an option number. Usage 2: To retrieve the currently configured serial format AT+SERIAL_FORMAT? Help: AT+SERIAL_FORMAT=? Options: 1 8 data 2 stop 2 8 data 1 parity 1 stop 3 8 data 1 stop – default value 4 7 data 2 stop 5 7 data 1 parity 1 stop 6 7 data 1 stop Example: To set the serial format to 8 data 2 stop enter AT+SERIAL_FORMAT=1 AT+SERIAL_FLOW Description: Sets the flow control used for communication between the modem and the connected device. Usage 1: To set the flow control AT+SERIAL_FLOW=x Where ‘x’ is an option number. Usage 2: To retrieve the currently configured flow control setting AT+SERIAL_FLOW? Help: AT+SERIAL_FLOW=? Options: 0 no flow control, default value 2 hardware, RTSCTS Example: To set no flow control enter AT+SERIAL_FLOW=0
NTC 3000 Series – M2M Serial Modem 34 www.netcommwireless.comAT+SERIAL_PARITY Description: Sets the serial parity used for communication between the modem and the connected device. Usage 1: To set the serial parity AT+SERIAL_PARITY=x where ‘x’ is an option number. Usage 2: To retrieve the currently configured serial parity AT+SERIAL_PARITY? Help: AT+SERIAL_PARITY=? Options: 0 Odd 1 Even 4 No parity, default value Example: To set no serial parity enter AT+SERIAL_PARITY=4 AT+SERVER Description: Sets the TCP/UDP server IP address and port or hostname and port. In TCP Client mode this command sets the remote TCP server IP address and remote port number. In TCP Server mode the port number will be used as the local TCP Server port number. In UDP Client mode, this command will set the UDP server IP address and remote port number. If a remote UDP socket wants to send back data, it must use this port number. Usage 1: To set the server IP address and port AT+SERVER=xxx.xxx.xxx.xxx,yyyyy Where ‘xxx.xxx.xxx.xxx’ is the server IP address and ‘yyyyy’ is the port number Usage 2: To set the server hostname and port AT+SERVER=xxxx,yyyyy Where ‘xxxx’ is the hostname of the server and ‘yyyy’ is the port number. If no port number is specified, the NTC-3000 uses the default port 1516. Usage 3: To retrieve the currently configured server IP and port AT+SERVER? Help: AT+SERVER=? Options: ip address the ip address of the server hostname the hostname of the server port number the port number of the server Example 1: To set the IP address of the server to 10.1.193.11 and port to 1516, enter AT+SERVER=10.1.193.11,1516 Example 2: To set the hostname of the server to ‘testhost.domain.com’ and port to 8888, enter
NTC-3000 Series www.netcommwireless.com NTC 3000 Series – M2M Serial Modem35 AT+SERVER=testhost.domain.com,8888
NTC 3000 Series – M2M Serial Modem 36 www.netcommwireless.comAT+Save Description: Saves any changes made to the settings using commands in this list. Changes to settings using the commands in this list do not take effect immediately and must be saved to the board’s flash memory using this command, followed by a reboot. The exception to this is the AT+PAD command which initiates a save command and reboots the device. Usage: To save settings to the onboard flash memory AT+SAVE=1 Example: To save settings to the onboard flash memory, enter AT+SAVE=1 Then enter AT+CFUN=1 to perform a reboot so that the new settings take effect. AT+CFUN Description: This is a standard AT command which resets the device. Usage: To reset the device AT+CFUN=1 AT+SMS_DIAGNOSTICS Description: Sets the status of the SMS Diagnostics feature on the NTC-3000. Usage 1: To set the status of SMS Diagnostics AT+SMS_DIAGNOSTICS=x Where ‘x’ is an option number. Help: AT+SMS_DIAGNOSTICS=? Options: 0 disabled 1 enabled Example: To enable SMS Diagnostics, enter AT+SMS_DIAGNOSTICS=1
NTC-3000 Series www.netcommwireless.com NTC 3000 Series – M2M Serial Modem37AT+SMS_PASSWORD Description: Used to define the password used with the SMS Diagnostics feature. The password is limited to 6 characters. The default password is ‘1234’. Usage 1: To set the SMS password AT+SMS_PASSWORD=XXXXXX Usage 2: To retrieve the current configured password AT+SMS_PASSWORD? Help: AT+SMS_PASSWORD=? Example: To set the password to ‘1234’, enter AT+SMS_PASSWORD=1234 AT+SMS_ACK Description: Sets the status of the SMS acknowledgement feature. When enabled, the NTC-3000 sends a reply SMS to inform whether the command was successful. Usage 1: To configure SMS acknowledgments AT+SMS_ACK=x Where ‘x’ is an option number. Usage 2: To retrieve the SMS acknowledgment status AT+SMS_ACK? Help: AT+SMS_ACK=? Options: 0 disabled 1 enabled Example: To enable SMS acknowledgements , enter AT+SMS_ACK=1 AT+VERSION Description: Displays the version number of the NetComm Wireless custom application installed. Usage: AT+VERSION?
NTC 3000 Series – M2M Serial Modem 38 www.netcommwireless.comAT+FORCE_RESET Description: Sets the period for which the NTC-3000 will automatically reset. Usage 1: To set the force reset period AT+FORCE_RESET=xxxxx Where ‘x’ is an integer between 2 and 65535 minutes. Usage 2: To retrieve the currently configured force reset period AT+FORCE_RESET? Help: AT+FORCE_RESET=? Options: 0 no reset 2 - 65535 minutes between a forced reset Example: To set the NTC-3000 to reboot every 60 minutes, enter AT+FORCE_RESET=60 AT+EOL Description: Send this command to delimit data received from the serial port. The default setting is 0x0D,0x0A. Usage: AT+EOL=xx,yy where ‘xx’ is the hexadecimal code for the carriage return character and ‘yy’ is the hexadecimal code of the line feed character. Help: AT+EOL=? Example: To configure the carriage return and line feed characters to ‘D’ and ‘A’, enter AT+EOL=0x0D,0x0A AT+CHAR_TIMEOUT Description: By default, data received from the serial interface is buffered for 1*100ms. This can be changed to a value up to 65535 seconds, expressed as a factor of 100ms. After this delay, data will be sent out regardless of end of line input. Usage 1: To configure the character timeout AT+CHAR_TIMEOUT=xxx where ‘x’ is an integer to be multiplied by 100ms between 0 and 255. Usage 2: To retrieve the currently configured character timeout value AT+CHAR_TIMEOUT? Help: AT+CHAR_TIMEOUT=? Options: 0 disable (always use delimiters instead) 1 – 255 * 100ms Example: To configure the character timeout to 1 second, enter
NTC-3000 Series www.netcommwireless.com NTC 3000 Series – M2M Serial Modem39 AT+CHAR_TIMEOUT=10
NTC 3000 Series – M2M Serial Modem 40 www.netcommwireless.comAT+TCP_TIMEOUT Description: This command sets the TCP timeout value in seconds. If the TCP/IP connection is not working, the application will wait for this period of time to re-establish the connection. The minimum timeout period is 10 seconds while the maximum is 65535 seconds. Usage 1: To configure the TCP timeout value AT+TCP_TIMEOUT=xxxxx Where ‘x’ is an integer in seconds between 10 and 65535. Usage 2: To read the currently configured TCP timeout value AT+TCP_TIMEOUT? Help: AT+TCP_TIMEOUT=? Example: To set the TCP timeout period to 10 seconds AT+TCP_TIMEOUT=10 AT+TCP_RETRY Description: If the NTC-3000 is operating in TCP or UDP client mode and the connection with the server is down, the application will try for the AT+TCP_RETRY number of times to re-establish the connection with the server, then it will wait for the specified TCP_TIMEOUT period and try again. The minimum value is 0 which will cause the NTC-3000 to retry the connection until a connection is made while the maximum value is 10. Usage 1: To set the TCP retry count AT+TCP_RETRY=xx where ‘x’ is an integer between 0 and 10. Usage 2: To retrieve the currently configured TCP retry count AT+TCP_RETRY? Help: AT+TCP_RETRY=? Options: 0 Infinite (always try to connect when connection fails) 1 – 10 times to attempt reconnection AT+LOCAL_IP Description: Retrieves the NTC-3000’s allocated WAN IP address. Usage: AT+LOCAL_IP? AT+DNS Description: Retrieves the NTC-3000’s allocated DNS address. Usage: AT+DNS?
NTC-3000 Series www.netcommwireless.com NTC 3000 Series – M2M Serial Modem41AT+FACTORY_RESET Description: Resets the NTC-3000 to factory default settings, effectively performing the following commands: AT + PAD = 0 AT + APN = AT + USER_PASS = "","" AT + FORCE_RESET = 0 AT + SERVER = ,1516 AT + SMS_DIAGNOSTICS= 0 AT + SMS_ACK = 0 AT + SMS_PASSWORD = 1234 AT + EOL = 0x0D,0x0A AT + SERIAL_BAUD = 115200 AT + SERIAL_FORMAT = 3 AT + SERIAL_PARITY = 4 AT + SERIAL_FLOW = 0 AT + CHAR_TIMEOUT = 8 seconds AT + TCP_TIMEOUT = 10 AT + TCP_RETRY = 0 (Infinite) AT + DYN_ENABLE = 0 AT + DYN_HOST = AT + DYN_USER = AT + DYN_PASS = Usage: AT+FACTORY_RESET=1 Help: AT+FACTORY_RESET=? AT+SERIAL_ON_START Description: This command configures whether the serial port initialises on power up or initialises when there are active connections. Usage: AT+SERIAL_ON_START=x where ‘x’ is an option number Usage 2: AT+SERIAL_ON_START? Help: AT+SERIAL_ON_START=? Options: 1 serial port is initialised on power up 0 serial port is initialised when there are active connections
NTC 3000 Series – M2M Serial Modem 42 www.netcommwireless.comAT+DYN_ENABLE Description: Instructs the NTC-3000 to enable updating its IP address to the configured Dynamic DNS server. Usage: AT+DYN_ENABLE=x Where ‘x’ is an option number Help: AT+DYN_ENABLE=? Options: 0 disable 1 enable Example: To set the NTC-3000 to enable star updates to the Dynamic IP address table, enter AT+DYN_ENABLE=1 AT+DYN_HOST Description: Instructs the NTC-3000 to use the supplied hostname to perform an IP address update. Note: The only dynamic DNS service supported at this time is www.dyndns.org Usage: AT+DYN_HOST=XXXX where “XXXX” is the hostname of the dynamic DNS service. Example: To instruct the NTC-3000 to use ‘testuser.dyndns.org’ as the dynamic DNS hostname to perform an IP address update, enter AT+DYN_HOST=testuser.dyndns.org AT+DYN_USER Description: Configures the username for the dynamic DNS service. Usage: AT+USER=XXX Example: To set the dynamic DNS service username to ‘testuser’, enter AT+USER=testuser AT+DYN_PASS Description: Configures the password for the dynamic DNS service. Usage: AT+PASS=XXX Example: To set the dynamic DNS service username to ‘testpass1’, enter AT+USER=testpass1
NTC-3000 Series www.netcommwireless.com NTC 3000 Series – M2M Serial Modem43General Operation Upon powering up, the application subscribes to the SMS service and sets up customized AT commands. It then reads the configuration from FLASH. If the device is configured in normal modem mode (AT+PAD=0), the application will not start GSM or GPRS initialization, TCP or UDP preparation routines. When TCP/IP has been set up, an IP address will be issued to the NTC-3000. The application can then switch to one of the following modes: TCP client mode TCP server mode UDP client mode The application can switch to any of these modes by AT command or remotely through SMS. The serial port can be initialized while GSM/GPRS registration in progress. If the flash configuration area is empty, the default parameters are loaded. The default parameters are as follows: Serial Port Baud Rate: 115200 Data Bits: 8 Parity: none Stop Bit: 1 PDP profile APN : User: Password: TCP Client Server : Port: 1516 The NTC-3000 default running mode is with PAD disabled.
NTC 3000 Series – M2M Serial Modem 44 www.netcommwireless.comConfiguration through SMS The NTC-3000 can be configured through the serial port with AT commands or remotely through SMS messages. When configuring the NTC-3000 using SMS messages, all the messages must be prefixed with a password. The following is a list of SMS commands that may be used: 1. get status 2. get settings 3. get version 4. get force_reset 5. get serial_on_start 6. execute reboot 7. execute save 8. execute pdpcycle 9. execute pdpdown 10. execute pdpup 11. set apn 12. set pdpauth 13. set smspassword 14. set pad 15. set server 16. set dyn_enable 17. set dyn_host 18. set dyn_user 19. set dyn_pass 20. set serial_on_start 21. set force_reset get status The NTC-3000 sends an SMS reply with the following information: IMEI:xxxxx UpTime:xx:xx:xx Connection UpTime:xx:xx:xx IP:xxx.xxx.xxx.xxx
NTC-3000 Series www.netcommwireless.com NTC 3000 Series – M2M Serial Modem45get settings The NTC-3000 replies with the following information: APN: testAPN PDP: testuser@domain.com.au, test SERVER: 10.1.193.11,1516 PAD: 1 DYN_ENABLE: 1 DYN_HOST: testuser.dyndns.org DYN_USER: testuser DYN_PASS: testpass get version The NTC-3000 replies with the version of the NetComm Wireless custom application. get force_reset The NTC-3000 replies with the current FORCE_RESET period. get serial_on_start The NTC-3000 replies with the current SERIAL_ON_START flag. execute reboot Instructs the NTC-3000 to perform a reboot immediately. execute save Instructs the NTC-3000 to save the current settings to on-board flash memory. execute pdpcycle Instructs the NTC-3000 to stop the current PDP session and reconnect it. execute pdpdown Instructs the NTC-3000 to stop the active PDP session. execute pdpup Instructs the NTC-3000 to connect the PDP. set apn=xxxxx Sets the APN used to connect to the PDP session. The new APN will take effect after performing the “execute pdpcycle” command. This new APN won't be saved to on-board flash memory unless the “execute save” command is issued. set pdpauth=”user name”,”password” Sets the username and password used for authentication to the PDP session. set smspassword=XXXXXX Sets the SMS password required as a prefix for all SMS commands. The password may be a maximum of 6 characters in length. set pad=0,1,2,3 Sets the NTC-3000 mode of operation where “0” is “PAD disabled mode", “1” is "TCP client mode", “2” is "TCP server mode" and “3” is "UDP client mode".
NTC 3000 Series – M2M Serial Modem 46 www.netcommwireless.com
NTC-3000 Series www.netcommwireless.com NTC 3000 Series – M2M Serial Modem47set server= ip address/hostname, port Sets the server IP address or hostname and port that the NTC-3000 will use when operating in TCP server mode. set dyn_enable=0,1 When this value is set to 1, the NTC-3000 automatically updates the IP address from the dynamic DNS host. When this value is set to 0, the dynamic DNS feature is disabled. set dyn_host=xxx Sets the Dynamic DNS hostname. set dyn_user=xxx Sets the Dynamic DNS username. set dyn_pass=xxx Sets the Dynamic DNS password. set serial_on_start=0,1 When this value is set to 1, the NTC-3000 enables the serial port when the unit boots up. When this value is set to 0, the NTC-3000 will not start the serial port on boot. set force_reset=xxxxx Sets the FORCE_RESET period in minutes. Valid intervals are 2 – 65535 minutes. Setting this value to 0 disables the forced reset function.
NTC 3000 Series – M2M Serial Modem 48 www.netcommwireless.comTechnical Data The following table lists the hardware specifications of the NTC-3000 Series devices. MODEL NETCOMM NTC-3000 SERIES Modem Chipset/Module Sierra Wireless AirPrime SL8080T (NTC-3000-01) Sierra Wireless AirPrime SL8082T (NTC-3000-02) Sierra Wireless AirPrime SL8084T (NTC-3000-03) UMTS bands UMTS 850/1900 (NTC-3000-01) UMTS 900/2100 (NTC-3000-02) UMTS 850/2100 (NTC-3000-03) GSM bands Quad-band EDGE/GPRS/GSM 850/900/1800/1900MHz Maximum Data Throughput / 3G Radio interface Peak download rate: 3.6 Mbps Peak upload rate: 384 Kbps Maximum Data Throughput / Serial RS232 interface Auto baud rate - 115,200 / 57,600 / 38,400 / 19,200 / 9,600 /4,800 / 2,400 bps Connectivity 1x RJ-45 port (incl. DB9 adapter) for serial RS-232 connections 1x Mini USB console port (Windows driver available) SIM Card Reader Lockable tray, supports standard USIM/SIM Antenna connector 1x SMA LED Indicators Power, 3G Status Operating Temperature Normal: -40 ~ 85 °C Power input 5 ~ 36 V DC via RJ-45 port Dimensions & Weight 74 x 57 x 24 mm / 84g (w/o mounting bracket and antenna) Regulatory Compliancy A-Tick, CE (NTC-3000-02) A-Tick, CE (NTC-3000-03) Table6‐TechnicalSpecificationsfortheNTC‐3000SeriesMini USB Connector The mini USB connector provides a USB based virtual COM port to facilitate communications to the NTC-3000 series in the event that a COM port fails. This is achieved through the use of an SWI driver and an accompanying “3G Watcher” application. The connector uses a standard mini USB pin out configuration. Pin: 1 5 Figure38‐TheMiniUSBConnector PIN SIGNAL 1 VIN 2 D- 3 D+ 4 N/C 5 GND Table7‐MiniUSBConnectorPinOuts
www .netcommwireless.com RJ-45 ConThe RJ-45 connecto RJ-45 to DThe following table nnector or provides an interfa DB9 Serial/ displays the PIN out DB9 1 2 3 4 5 6 7 8 9 - ace for a serial data c PinPIN 1 2 3 4 5 6 7 8 /Power Ada configuration for theSIGNAL DCD RXD TXD DTR GND DSR RTS CTS RI Power connection and for de: 8 1 Figure SIGNAL VCC DCD DTR GND RXD TXD RTS CTS Tabapter Cabl RS-232 serial conneFigure40‐RJ‐45 evice input power use39‐TheRJ‐45ConDInput voltage 5VDData Carrier DeteData Terminal ReaCommon Ground Serial Data out Serial Data in Request/Ready toClear to Send ble8‐RJ‐45Connele ection cable that ship5toDB‐9Serial/PowRJ45 2 Data Carr5 Serial Dat6 Serial Dat3 DTR 4 Common - Not Used7 Request t8 Clear to S- Not Used1 Red Wire:sing the pin layout sh nnectorDESCRIPTION DC - 36VDC ct ady o Send ctorPinOutsps with the NTC-3000werAdapterCableDESCRrier Detect ta Out ta In Ground GND (Power Groud o Send (received by the NSend (transmitted by the NTd : VCC (Input voltage from 5own below. series modems. RIPTION nd) TC-3000) TC-3000) 5V – 36VDC) NTCNTC 300 C-3000 Series0 Series – M2M Serials Modem49
NTC 3000 Series – M2M Serial Modem 50 www.netcommwireless.comTable9‐RJ‐45toDB‐9Serial/PowerConnectorPinOutsThe NTC-3000 is a DCE (Data Circuit-Terminating Environment), so the RTS (Ready To Send) signal is received by the NTC-3000 and the CTS (Clear to Send) signal is transmitted with flow controlled from both ends. The DCD (Data Carrier Detect) line is permanently set to one state, i.e. in the high state at the connector, GND at the chip. Electrical Specifications A suitable power supply is available on request or via direct purchase from the NetComm Online shop. It is recommended that the NTC-3000 be powered using a 12VDC/1.5A power supply. Environmental Specifications / Tolerances The industrial enclosure of the NTC-3000 Series makes it able to operate over a wide variety of temperatures from -20˚C ~ 50˚C.
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NTC-3000 Series www.netcommwireless.com NTC 3000 Series – M2M Serial Modem53Appendix A: Tables Table 1 - Document Revision History ..................................................................................................................................................................................... 3 Table 2 - LED Indicators ........................................................................................................................................................................................................ 8 Table 3 - Device Dimensions ................................................................................................................................................................................................. 8 Table 4 - Mounting Bracket Dimensions ................................................................................................................................................................................ 8 Table 5 - Integrated Devices .................................................................................................................................................................................................. 9 Table 6 - Technical Specifications for the NTC-3000 Series ............................................................................................................................................... 48 Table 7 - Mini USB Connector Pin Outs ............................................................................................................................................................................... 48 Table 8 - RJ-45 Connector Pin Outs .................................................................................................................................................................................... 49 Table 9 - RJ-45 to DB-9 Serial/Power Connector Pin Outs .................................................................................................................................................. 50
NTC 3000 Series – M2M Serial Modem 54 www.netcommwireless.comSafety and product care RF Exposure Your device contains a transmitter and a receiver. When it is on, it receives and transmits RF energy. When you communicate with your device, the system handling your connection controls the power level at which your device transmits. This device meets the government’s requirements for exposure to radio waves. This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government. This equipment complies with radio frequency (RF) exposure limits adopted by the Federal Communications Commission for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator & your body. External antenna Any optional external antenna used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operated in conjunction with any other antenna or transmitter. Please consult the health and safety guide of the chosen antenna for specific body separation guidelines as a greater distance of separation may be required for high-gain antennas. Any external antenna gain must meet RF exposure and maximum radiated output power limits of the applicable rule section. The maximum antenna gain for this device as reported to the FCC is: 1dBi(850MHz) and 1dBi(1900MHz). FCC Statement FCC compliance Federal Communications Commission Notice (United States): Before a wireless device model is available for sale to the public, it must be tested and certified to the FCC that it does not exceed the limit established by the government-adopted requirement for safe exposure. FCC regulations This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorientate or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by the party responsible for compliance could void the user‘s authority to operate the equipment.
NTC-3000 Series www.netcommwireless.com NTC 3000 Series – M2M Serial Modem55IC regulations This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes: (1) l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.” This Class B digital apparatus complies with Canadian CAN ICES-3 (B)/NMB-3(B). Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. IMPORTANT NOTE: IC radiation exposure statement: This equipment complies with IC RSS-102 radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and users body. Electrical safety Accessories Only use approved accessories. Do not connect with incompatible products or accessories. Connection to a car Seek professional advice when connecting a device interface to the vehicle electrical system. Distraction Operating machinery Full attention must be given to operating the machinery in order to reduce the risk of an accident.
NTC 3000 Series – M2M Serial Modem 56 www.netcommwireless.comProduct handling You alone are responsible for how you use your device and any consequences of its use. You must always switch off your device wherever the use of a mobile phone is prohibited. Do not use the device without the clip-on covers attached, and do not remove or change the covers while using the device. Use of your device is subject to safety measures designed to protect users and their environment. Always treat your device and its accessories with care and keep it in a clean and dust-free place. Do not expose your device or its accessories to open flames or lit tobacco products. Do not expose your device or its accessories to liquid, moisture or high humidity. Do not drop, throw or try to bend your device or its accessories. Do not use harsh chemicals, cleaning solvents, or aerosols to clean the device or its accessories. Do not paint your device or its accessories. Do not attempt to disassemble your device or its accessories, only authorised personnel must do so. Do not use or install this product in extremely hot or cold areas. Ensure that the device is installed in an area where the temperature is within the supported operating temperature range (-20°C to 70°C) Do not use your device in an enclosed environment or where heat dissipation is poor. Prolonged use in such space may cause excessive heat and raise ambient temperature, which will lead to automatic shutdown of your device or the disconnection of the mobile network connection for your safety. To use your device normally again after such shutdown, cool it in a well-ventilated place before turning it on. Please check local regulations for disposal of electronic products. Do not operate the device where ventilation is restricted Installation and configuration should be performed by trained personnel only. Do not use or install this product near water to avoid fire or shock hazard. Avoid exposing the equipment to rain or damp areas. Arrange power and Ethernet cables in a manner such that they are not likely to be stepped on or have items placed on them. Ensure that the voltage and rated current of the power source match the requirements of the device. Do not connect the device to an inappropriate power source. Small children Do not leave your device and its accessories within the reach of small children or allow them to play with it. They could hurt themselves or others, or could accidentally damage the device. Your device contains small parts with sharp edges that may cause an injury or which could become detached and create a choking hazard. Emergency situations This device, like any wireless device, operates using radio signals, which cannot guarantee connection in all conditions. Therefore, you must never rely solely on any wireless device for emergency communications. Device heating Your device may become warm during normal use. Faulty and damaged products Do not attempt to disassemble the device or its accessories. Only qualified personnel must service or repair the device or its accessories. If your device or its accessories have been submerged in water punctured or subjected to a severe fall, do not use until they have been checked at an authorised service centre. Interference Care must be taken when using the device in close proximity to personal medical devices, such as pacemakers and hearing aids. Pacemakers Pacemaker manufacturers recommend that a minimum separation of 15cm be maintained between a device and a pacemaker to avoid potential interference with the pacemaker.
NTC-3000 Series www.netcommwireless.com NTC 3000 Series – M2M Serial Modem57Hearing aids People with hearing aids or other cochlear implants may experience interfering noises when using wireless devices or when one is nearby. The level of interference will depend on the type of hearing device and the distance from the interference source, increasing the separation between them may reduce the interference. You may also consult your hearing aid manufacturer to discuss alternatives. Medical devices Please consult your doctor and the device manufacturer to determine if operation of your device may interfere with the operation of your medical device. Hospitals Switch off your wireless device when requested to do so in hospitals, clinics or health care facilities. These requests are designed to prevent possible interference with sensitive medical equipment. Interference in cars Please note that because of possible interference to electronic equipment, some vehicle manufacturers forbid the use of devices in their vehicles unless an external antenna is included in the installation. Explosive environments Petrol stations and explosive atmospheres In locations with potentially explosive atmospheres, obey all posted signs to turn off wireless devices such as your device or other radio equipment. Areas with potentially explosive atmospheres include fuelling areas, below decks on boats, fuel or chemical transfer or storage facilities, areas where the air contains chemicals or particles, such as grain, dust, or metal powders. Blasting caps and areas Turn off your device or wireless device when in a blasting area or in areas posted turn off “two-way radios” or “electronic devices” to avoid interfering with blasting operations.
NTC 3000 Series – M2M Serial Modem 58 www.netcommwireless.comLegal and Regulatory Intellectual Property Rights All intellectual property rights (including copyright and trade mark rights) subsisting in, relating to or arising out this Manual are owned by and vested in NetComm Wireless Limited (ACN 002490486) (NetComm Wireless Limited) (or its licensors). This Manual does not transfer any right, title or interest in NetComm Wireless Limited’s (or its licensors’) intellectual property rights to you. You are permitted to use this Manual for the sole purpose of using the NetComm Wireless product to which it relates. Otherwise no part of this Manual may be reproduced, stored in a retrieval system or transmitted in any form, by any means, be it electronic, mechanical, recording or otherwise, without the prior written permission of NetComm Wireless Limited. NetComm and NetComm Wireless is a trademark of NetComm Wireless Limited. All other trademarks are acknowledged to be the property of their respective owners. Customer Information The Australian Communications & Media Authority (ACMA) requires you to be aware of the following information and warnings: 1. This unit shall be connected to the Telecommunication Network through a line cord which meets the requirements of the AS/CA S008-2011 Standard. 2. This equipment has been tested and found to comply with the Standards for C-Tick and or A-Tick as set by the ACMA. These standards are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio noise and, if not installed and used in accordance with the instructions detailed within this manual, may cause interference to radio communications. However, there is no guarantee that interference will not occur with the installation of this product in your home or office. If this equipment does cause some degree of interference to radio or television reception, which can be determined by turning the equipment off and on, we encourage the user to try to correct the interference by one or more of the following measures: a) Change the direction or relocate the receiving antenna. b) Increase the separation between this equipment and the receiver. c) Connect the equipment to an alternate power outlet on a different power circuit from that to which the receiver/TV is connected. d) Consult an experienced radio/TV technician for help. 3. The power supply that is provided with this unit is only intended for use with this product. Do not use this power supply with any other product or do not use any other power supply that is not approved for use with this product by NetComm Wireless Limited. Failure to do so may cause damage to this product, fire or result in personal injury. Consumer Protection Laws Australian and New Zealand consumer law in certain circumstances implies mandatory guarantees, conditions and warranties which cannot be excluded by NetComm Wireless Limited and legislation of another country's Government may have a similar effect (together these are the Consumer Protection Laws). Any warranty or representation provided by NetComm Wireless Limited is in addition to, and not in replacement of, your rights under such Consumer Protection Laws. If you purchased our goods in Australia and you are a consumer, you are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If you purchased our goods in New Zealand and are a consumer you will also be entitled to similar statutory guarantees.
NTC-3000 Series www.netcommwireless.com NTC 3000 Series – M2M Serial Modem59Product Warranty All NetComm Wireless products have a standard two (2) year warranty from date of purchase (Product Warranty). For all Product Warranty claims you will require proof of purchase. All Product Warranties are in addition to your rights and remedies under applicable Consumer Protection Laws which cannot be excluded (see Section 3 above). Subject to your rights and remedies under applicable Consumer Protection Laws which cannot be excluded (see Section 3 above), the Product Warranty is granted on the following conditions: 1. The Product Warranty extends to the original purchaser (you / the customer) and is not transferable; 2. The Product Warranty shall not apply to software programs, batteries, power supplies, cables or other accessories supplied in or with the product; 3. The customer complies with all of the terms of any relevant agreement with NetComm Wireless Limited and any other reasonable requirements of NetComm Wireless Limited including producing such evidence of purchase as NetComm may require; 4. The cost of transporting product to and from NetComm Wireless Limited’s nominated premises is your responsibility; 5. NetComm Wireless Limited does not have any liability or responsibility under the Product Warranty where any cost, loss, injury or damage of any kind, whether direct, indirect, consequential, incidental or otherwise arises out of events beyond NetComm Wireless Limited’s reasonable control. This includes but is not limited to: acts of God, war, riot, embargoes, acts of civil or military authorities, fire, floods, electricity outages, lightning, power surges, or shortages of materials or labour; and 6. The customer is responsible for the security of their computer and network at all times. Security features may be disabled within the factory default settings. NetComm Wireless Limited recommends that you enable these features to enhance your security. Subject to your rights and remedies under applicable Consumer Protection Laws which cannot be excluded (see Section 3 above), the Product Warranty is automatically voided if: 1. You, or someone else, use the product, or attempt to use it, other than as specified by NetComm Wireless Limited; 2. The fault or defect in your product is the result of a voltage surge subjected to the product either by the way of power supply or communication line, whether caused by thunderstorm activity or any other cause(s); 3. The fault is the result of accidental damage or damage in transit, including but not limited to liquid spillage; 4. Your product has been used for any purposes other than that for which it is sold, or in any way other than in strict accordance with the user manual supplied; 5. Your product has been repaired or modified or attempted to be repaired or modified, other than by a qualified person at a service centre authorised by NetComm Wireless Limited; or 6. The serial number has been defaced or altered in any way or if the serial number plate has been removed. Limitation of Liability This clause does not apply to New Zealand consumers. Subject to your rights and remedies under applicable Consumer Protection Laws which cannot be excluded (see Section 3 above), NetComm Wireless Limited accepts no liability or responsibility, for consequences arising from the use of this product. NetComm Wireless Limited reserves the right to change the specifications and operating details of this product without notice. If any law implies a guarantee, condition or warranty in respect of goods or services supplied, and NetComm Wireless Limited’s liability for breach of that condition or warranty may not be excluded but may be limited, then subject to your rights and remedies under any applicable Consumer Protection Laws which cannot be excluded, NetComm Wireless Limited’s liability for any breach of that guarantee, condition or warranty is limited to: (i) in the case of a supply of goods, NetComm Wireless Limited doing any one or more of the following: replacing the goods or supplying equivalent goods; repairing the goods; paying the cost of replacing the goods or of acquiring equivalent goods; or paying the cost of having the goods repaired; or (ii) in the case of a supply of services, NetComm Wireless Limited doing either or both of the following: supplying the services again; or paying the cost of having the services supplied again. To the extent NetComm is unable to limit its liability as set out above, NetComm Wireless Limited limits its liability to the extent such liability is lawfully able to be limited. Contact Address: NETCOMM WIRELESS LIMITED, Level 2, 18-20 Orion Road, Lane Cove NSW 2066 Sydney, Australia ABN: 85 002 490 486 Website: http://www.netcommwireless.com/
NTC 3000 Series – M2M Serial Modem 60 www.netcommwireless.comPhone: +61(0)2 9424 2070 Fax: +61(0)2 9424 2010 Email: sales@netcommwireless.com, technicalsupport@netcommwireless.com

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