NetComm Wireless NTC3000 M2M SERIAL MODEM User Manual USERS MANUAL

NetComm Wireless Limited M2M SERIAL MODEM USERS MANUAL

USERS MANUAL

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Userr Guide
NTC-300
00 Series – M2M
M Serial Modem
Copyright
mited. All rights reservved.
Copyright©2013 NeetComm Wireless Lim
The information conntained herein is propprietary to NetComm Wireless Limited. Noo part of this documeent may be translated, transcribed, reprodduced, in any form, or by any means
without prior writtenn consent of NetComm
m Wireless Limited.
Please nnote: This document is subject to change without notice.
Save Our Enviironment
When this equipment has reached the end
e of its useful life, itt must be taken to a rrecycling centre and processed separateely from domestic wasste.
The cardboard boxx, the plastic containeed in the packaging, and the parts that maake up this device caan be recycled in acccordance with regionnally established reguulations. Never
dispose of this elecctronic equipment aloong with your household waste. You may bbe subject to penaltiees or sanctions undeer the law. Instead, assk for disposal instrucctions from your
municipal governmeent.
Please be responsible and protect our environment.
This manual covers the follow
wing products:
NetComm NTC-30000-01
NetComm NTC-30000-02
NetComm NTC-30000-03
DOCUMENT
T VERSION
DATE
1.0 - Initial docum
ment release
26/04/2013
1.1 - Updated layyout of Hardware Installation and Establisshing a Mobile broad band connection secctions. Updated desccriptions of interfacess.
24/06/2013
1.2 - Added NetCComm Wireless OpennAT Custom Applicattion section based onn software version 1.0.13
12/09/2013
NTC 3000 Series – M2M Serial Modem
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NTC-3000 Series
1.3 – Corrected RJ-45 to DB9 Serial/Power Adapter Cable diagram
27/11/2013
Table 1 ‐ Document Revision History
NTC 3000 Series – M2M Serial Modem
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Table of Contents
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Saf et y and Product Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Product Int roduct ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Physical Dimensions and Indicat ors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
LED Indicators ........................................................................................................................................................................................................................................................................... 8
Physical Dimensions.................................................................................................................................................................................................................................................................. 8
Int erf aces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Hardware Inst allat ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Inserting the SIM card ............................................................................................................................................................................................................................................................. 10
Mounting the device ................................................................................................................................................................................................................................................................ 11
Connecting the Data / Power cables ...................................................................................................................................................................................................................................... 13
Est ablishing a Mobile broadband connect ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using the Mini USB port .......................................................................................................................................................................................................................................................... 18
Using the RJ-45 connector...................................................................................................................................................................................................................................................... 20
Communicat ing wit h an NTC-3000 Series Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Dumb Terminal ........................................................................................................................................................................................................................................................................ 27
Open AT Application Framework ............................................................................................................................................................................................................................................ 29
Net Comm Wireless Open AT Cust om Applicat ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Command List ......................................................................................................................................................................................................................................................................... 30
General Operation ................................................................................................................................................................................................................................................................... 43
Technical Dat a . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Mini USB Connector ................................................................................................................................................................................................................................................................ 48
RJ-45 Connector...................................................................................................................................................................................................................................................................... 49
RJ-45 to DB9 Serial/Power Adapter Cable ............................................................................................................................................................................................................................. 49
Electrical Specifications .......................................................................................................................................................................................................................................................... 50
Environmental Specifications / Tolerances ............................................................................................................................................................................................................................. 50
Product Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Troubleshooting ....................................................................................................................................................................................................................................................................... 51
Web Based Product References ............................................................................................................................................................................................................................................. 52
FAQs ........................................................................................................................................................................................................................................................................................ 52
Appendix A: Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Legal and Regulat ory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
NTC 3000 Series – M2M Serial Modem
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NTCC-3000 Seriess
Overrview
Introductioon
This document detaails the process of coonfiguring the NTC-30000 Series device viaa a terminal emulation program (such as HyperTerminal)
as weell as mounting and deployment
advice.
Target Ussers
This document is exxpected to be utilisedd by system integratoors or experienced haardware installers whho are comfortable with all aspects of IP bbased networking and possess an
understanding of seerial based technologgies such as dialup modems,
AT commannds and legacy data collection devices.
Prerequisites
A computer with a tterminal emulation prrogram (such as HyperTerminal), a serial port, an appropriate power supply and a device to connect too the NTC-3000 Seriees modem after
configuration has been completed.
Notation
The following symbols are used in this manual:
The following note rrequires attention
The following note pprovides a warning
The following note pprovides relevant infoormation.
NTC 3000 Series – M2M Serial Modem
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Safetty andd Prodduct CCare
The NTC-3000 seriees offers a hardened industrial enclosure making it suitable forr a variety of remote deployment locations.
ronic device, the folloowing basic guidelinees are recommendedd:
With reference to thhe unpacking, installaation, use and mainteenance of your electro
IInstallation, configuraation and disassembly should be performmed by trained personnnel only.
DDo not use or install this
t product near water to avoid fire or sh ock hazard. Avoid exxposing the equipmeent to rain or damp arreas.
DDo not use or install this
t product in extrem
mely hot or cold areaas. Ensure that the deevice is installed in ann area where the temmperature is within thee supported
ooperating temperaturre range (-40°C to 855°C).
AArrange any cables in a manner such thaat they are not likely too be stepped on or have
h items placed on them.
EEnsure that the voltagge and rated current of the power sourcee match the requirements of the device. Do not connect the deevice to an inapproprriate power source.
UUse only a clean, dryy cloth to wipe the deevice. Never apply chhemical cleaners on the
t device.
WARNING:
Disconnect the powwer line from the device before servicing.
Transport and Handdling
When transporting tthe NTC-3000 Seriess, it is recommended to return the productt to the original packaaging. This ensures the
t product will not bbe damaged.
In the event the product neeeds to be returned, ensure
it is securely packaged with approopriate padding to prevent damage durinng courier transport.
NTC 3000 Series – M2M Serial Modem
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NTC-3000 Series
Product Introduction
Product Overview
Small-sized and rugged industrial-grade 3G modem for wireless data communication
Provides reliable RS232 serial data connectivity for various M2M applications
Supports standard AT command set
Supports various networks and service types UMTS/HSDPA/HSUPA & GSM/GPRS/EDGE
Embedded Internet and security protocol stacks
Wide input voltage range 5-36V DC suitable for diverse environments and applications
RS232 serial data connection and power input via RJ45 port
USB 2.0 port for communicating (e.g. Dial-up networking from Windows PC and Mac)
Supports Open AT and AirVantage
DIN rail and wall mount option with removable mounting bracket
SIM card reader with locking tray
Wide operating temperature range -40 to 85°C
Package Contents
The NTC-3000 series package consists of:
NTC-3000 Series Modem
Quick Start Guide
The following items are available as optional accessories:
External antenna
DB9 serial/power adapter cable
Mounting bracket
If any of these items are missing or damaged, please contact NetComm Support immediately by visiting the NetComm Support website at: http://support.netcommwireless.com/ .
Product Features
The NTC-3000 Series is a reliable solution for cost effective deployment in any data telemetry environment. Designed for reliable performance and universal installation it provides 3G
data connectivity for M2M applications enabling remote monitoring, control, management and reporting of industrial and commercial equipment.
The small and rugged form factor is ideal for applications such as metering, rail, road signs, security, transport and vending machines. It can also be used in SCADA (Supervisory
Control and Data Acquisition) scenarios to monitor, control or collect data from remote devices such as farm machinery, water monitoring devices and wind farms.
A serial connection on one end and a 3G connection on the other allows the devices to simply take the serial data and send it over 3G. When connecting through the RJ-45 port to the
serial port of your device, the broadband connection can be established using AT commands in a terminal emulator or through the use of a Windows Dial Up Networking profile. The
modem also comes equipped with a Mini USB port where a connection can be established through either a virtual COM port or Sierra Wireless’s AirCard Watcher application.
The lockable SIM tray along with the rugged nature of the device means you can be assured that your device is working reliably, regardless of the physical location.
NTC 3000 Series – M2M Serial Modem
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Physical Dimensions and Indicators
LED Indicators
The NTC-3000 Series uses two LEDs to display the current system and connection status.
LED INDICATOR
COLOUR
DEFINITION
Off
The Power is off.
Red
The Power is on and the NTC-3000 is operating normally.
Off
The NTC-3000 is not connected to a 3G network.
Slow flashing green
The NTC-3000 is attempting to connect to a 3G network.
Power
3G
Quick flashing green
Data is moving across the 3G connection.
Table 2 ‐ LED Indicators
Physical Dimensions
The following page lists the physical dimensions of the NTC-3000 Series as well as the physical dimensions of the mounting bracket which can be used to attach the NTC-3000 Series
to a Type-O DIN Rail or to provide a wall / ceiling mount.
Figure 1 ‐ NTC‐3000 Series Dimensions
Figure 2 ‐ NTC‐3000 Series Mounting Bracket
NTC-3000 SERIES
MOUNTING BRACKET
Length
74 mm
Length
Width
24 mm
Width
45 mm
Height
57 mm
Height
5 mm
84g
Weight
80 mm
10g
Weight
(w/o mounting bracket and antenna)
Table 3 ‐ Device Dimensions
(w/o NTC-3000 attached)
Table 4 ‐ Mounting Bracket Dimensions
NTC 3000 Series – M2M Serial Modem
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NTCC-3000 Seriess
Interffaces
The following interfaaces are available onn the NTC-3000 Seriees:
INTERFACE
FUNCTION
RJ-45 (RS-232 DB-9
D adapter / Power)
Provides a serial interfaace via a standard Windows modem for AT commandd communication
and dial-up networking. The serial modem may also be powered from this innterface using the
DB-9 adapter / power cable.
Refer to the Technical Data section of this mannual for more
information.
Mini USB
Provides a serial interfaace via a virtual COM port for
f AT command communiccation and dial-up
networking. Requires thhat the SWI driver and 3G watcher
application are insstalled. The serial
modem may be powereed from the Mini USB port.
Tab le 5 ‐ Integrated Deevices
Note: The driver required for the mini USB virtuual COM port and AirrCard Watcher appliccation are available from the NTC-3000 Seeries Product Support page at:
http:///support.netcommwireless.com/product/m
m2m/ntc-3000
NTC 3000 Series – M2M Serial Modem
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Hardware Installation
Inserting the SIM card
Please ensure that the NTC-3000 is not connected to the power cable before proceeding.
1.
Push the small yellow button besides the SIM card holder.
Figure 3 – Accessing the NTC‐3000 SIM Card Slot
2.
Insert the SIM card into the holder with the golden SIM conductor pins facing up.
Figure 4 ‐ Inserting a SIM Card into the NTC‐3000 SIM Card Holder
NTC 3000 Series – M2M Serial Modem
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NTC-3000 Series
3.
Insert the loaded SIM card holder with the SIM conductor pins facing down into the NTC-3000.
Figure 5 –Face Down Insertion of the SIM Card and SIM Card Holder
Mounting the device
The NTC-3000 series modem can be mounted on the wall or a DIN rail by using the mounting bracket. The mounting bracket is made from polyamide, which is a flexible material.
Mounting the NTC-3000 series modem is as simple as bending the mounting bracket to snap into place on the Type-O (Top Hat) DIN rail. This holds the NTC-3000 series modem in
place securely.
Alternatively, the mounting bracket can be screwed onto a wall to provide a permanent fixture.
DIN rail mounting
The NTC-3000 Series mounting bracket has been designed to fit a TS 35 Type-O DIN rail with a 25mm core.
1. Bend / Flex the mounting bracket at the bend line so that the ridges are able to ‘hold’ onto the DIN rail edges as per the diagram above. You also have the option of securing
the mounting bracket further by screwing it into place on the rail.
Figure 6 ‐ NTC‐3000 ‐ Mounting Bracket ‐ DIN Rail
NTC 3000 Series – M2M Serial Modem
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11
2.
Once the bracket is attached to the DIN rail, slide the NTC-3000 Series modem into the mounting bracket to securely fix it in place.
Figure 7 ‐ Securing the NTC‐3000 Mounting Bracket to the DIN Rail
Wall Mounting
1.
Select a position on the wall where you would like to mount the NTC-3000 Series modem. Attach the mounting bracket to the chosen wall or ceiling by using the 4 screw holes
(screws not included).
2.
Once the bracket is attached to the DIN rail, slide the NTC-3000 Series modem into the mounting bracket to securely fix it in place.
NTC 3000 Series – M2M Serial Modem
12
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NTCC-3000 Seriess
Connectinng the Dataa / Power cables
There are two methods of connecting the NTC-3000 to your computer:
VVia RJ-45 connector using a DB9 serial/power adapter cable
VVia USB 2.0 port usinng a Mini USB cable
Connecting viaa RJ-45 connecttor
Figure 8 ‐ Connecting the RRJ‐45 Ethernet / Po
ower Cable to the NTC‐3000
1.
Connect the optional antenna to the
t SMA connector of
o the NTC-3000.
2.
Plug the optional RS-232 data/poower cable into the RJJ-45 socket of the NTTC-3000 and then pluug the serial port () end into the COM portrt of the device that will
w connect to the
NTC-3000.
3.
Connect a coompatible power adaapter to the DC poweer jack (2.1mm barrell) of the RS-232 data//power cable and theen plug the power addapter into a power outlet.
Please note: It is not possiblee to use the mini-USBB and Serial connectioon concurrently. Makke sure any open connnection on the Seriaal port is disabled beffore connecting via
the mini--USB cable.
NTC 3000 Series – M2M Serial Modem
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NTC 3000 Series – M2M Serial Modem
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NTCC-3000 Seriess
Connecting viaa Mini USB port
The mini USB conneection enables comm
munication from a Winndows computer via a virtual COM port. The
T NTC-3000 Seriess modem can then bee configured via a terrminal emulator
(such as HyperTerm
minal). To configure the
t internet connectioon settings of the routter, the AirCard Watccher application must be installed on yourr computer. The Sierra Wireless AirCard
Watcher applicationn can also be used too establish the broaddband connection andd includes the driverr necessary to install the modem on your ccomputer. It can be downloaded
from thee
NetComm Wireless Support website at http://support.netcom
mmwireless.com/prodduct/m2m/ntc-3000.oor for the most up to date
d version of the sooftware, please visit the Sierra Wireless
website at http://wwww.sierrawireless.com
m/support.aspx.
h to install the AirCCard Watcher applicaation on Windows XPP:
The following proceedure demonstrates how
Note: DDo not connect the NTC-3000
Series Routter to the computer uuntil the AirCard Watccher application has been installed.
1.
Open “My Coomputer” and navigaate to the folder where you saved the AirCCard Watcher applicaation.
2.
Double-clickk on the Watcher_Genneric.msi file to open the installation wizarrd. The AirCard Watccher Installation Welcome screen is displaayed. Click Next > to begin the
installation.
Figure 9 ‐ AIrCard Wattcher InstallShield Wizard
Welcome Scrreen
3.
The End Useer License Agreemennt is displayed. If you agree with the termss of the agreement seelect “I accept the terms in the license aggreement”. If you wannt to change the
location that the application is insstalled to, click the Change button and chhoose the location to install the applicationn. Click Next > to conntinue.
Figure 10 ‐ AIIrCard Watcher InsttallShield Wizard En
nd‐User License Agre
eement Screen
NTC 3000 Series – M2M Serial Modem
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4.
The installation wizard will proceeed to install the softwware and when it has ffinished, the InstallShhield Wizard Completed screen is displayyed. Click Finish to close the wizard.
Figure 11 ‐ AIrCard Wattcher InstallShield Wizard
Completed Screen
Verifying succeessful installatioon of the driver
To verify the driver wwas successfully insttalled, check in the Device
Manager for eextra COM ports. To check
the Device Manager, perform the foollowing steps:
1.
Click on the Start button and navigate to the Control Panel
P option.
2.
Double clickk on the System Control Panel item.
3.
Click on the Hardware tab and then click the Device Manager
button.
4.
The Device LList displays the following COM ports. Takke note of the COM pport number of the Sierra Wireless AT Com
mmand Port as this wwill vary depending on your environment
and you mayy wish to use this porrt to communicate witth the modem via a teerminal emulator. In this
t example, it is CO
OM11.
Figure
e 12 ‐ NTC‐3000 USBB Driver Installation
n ‐ Device Manager Details
f please contact NNetComm Wireless Technical
Support at
If the Sierra Wirelesss COM ports are nott listed, please reboot your computer and attempt the installation again. If this still fails,
http://support.netcommwireless.com/
NTC 3000 Series – M2M Serial Modem
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NTC-3000 Series
NTC 3000 Series – M2M Serial Modem
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Estabblishinng a Mobil
M e brooadbaand coonnecction
Using the Mini USB port
The NTC-3000 Seriees Routers can use the Sierra Wireless AirCard Watcher appli cation to establish ann internet connection. To begin using the NTC-3000 Series Roouter:
1.
Connect the NTC-3000 to your coomputer using a mini USB cable. The AirCCard Watcher applicaation should automattically start up and if yyour SIM card is PIN locked, it will
prompt you ffor the PIN to unlock it. Enter the PIN and click SEND.
Figure 13 ‐ SIM locked PIN
N Prompt
2.
When the PINN is verified, the AirCCard Watcher applicaation will be displayedd:
Figure 14 ‐ AirCard Watcher Main
M Screen
3.
In many casees you will be able too click the Connect button to establish a cconnection immediateely if the software was able to determine a default APN. If not, click the
to access thee configuration options.
4.
Click Profiless from the menu on thhe left and then click
When you arre done click Apply.
icon
to add a new pprofile. Enter a Profilee Name, Username and Password (if requuired) and APN (Acceess Point Name).
NTC 3000 Series – M2M Serial Modem
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NTC-3000 Series
Figure 15 ‐ AIrCard Watcher Options ‐ Add New Profile Screen
5.
With the Profiles menu option selected, use the Default Profile drop down list on the right side of the screen to select the profile you created and click OK.
Figure 16 ‐ AIrCard Watcher Options ‐ Profiles Options
6.
Click Connect to connect to the mobile broadband network. When you are connected, the Connect button changes to a Disconnect button.
Figure 17 ‐ AirCard Watcher Application – Connected
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Using the RJ-45 connnector
The NTC-3000 can be used to dial up too the internet and proovide networking usinng a standard serial modem
driver. Example screenshots are sshown below to demonstrate this
process using Winddows XP, however sim
milar steps can be ussed in other operatingg systems.
1.
Click Start annd then Control Paneel.
2.
Double clickk Phone and Modem Options.
Figure 18 ‐ Contro
rol Panel ‐ Phone an
nd Modem Options
3.
On the Phone and Modem Optionns window, click Addd
4.
Select Don’t detect my modem; I will select it from a list and then click Neext.
Fig
gure 19 ‐ Add Hardw
ware Wizard ‐ Don'tt Detect Modem Option
NTC 3000 Series – M2M Serial Modem
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NTCC-3000 Seriess
5.
Wait a few m
moments until the list isi loaded, then select Standard 33600 bpps modem from the lisst, and click Next.
Figure 20 ‐ Add Hardw
ware Wizard ‐ Stand
dard 33600kbps Modem
6.
Select the poort that the NTC-30000 is connected to andd select Next. In the eexample screenshot below, the NTC-30000 is connected via thee serial cable to portt COM1.
Figure 21 ‐ Add Hardware Wizzard ‐ COM1
7.
Wait a few m
moments whilst Windoows installs the driverr and click Finish on tthe final screen of the wizard.
Figure 22 ‐ Add Hardw
ware Wizard ‐ Modeem Installed Successsfully
8.
The modem must now be modifieed to add a special innitialisation string to ppass the APN informaation required by youur service to connect to the cellular network. To do this,
ensure that tthe new modem is seelected on the Phone and Modem menu, and click Propertiess.
NTC 3000 Series – M2M Serial Modem
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Figure 23 ‐ Phonee and Modem Optio
ons ‐ Modems Tab
9.
Click on the AAdvanced tab, and tyype the following initialization commands in the Extra initializaation commands field:
at+cgdc
cont=1,"IP",
,"apn"
The ‘apn’ is yyour Access Point Naame e.g. for Telstra you
y would type at+ cgdcont=1,"IP","telstr
ra.internet""
Click OK.
Figure 24 ‐ Standard
33600kbpss Modem Properties ‐ Extra initializatio
on commands
10.
Click on Starrt then Control Panel, then double-click on Network Connectioons.
11.
Click on File then New Connectioon.
NTC 3000 Series – M2M Serial Modem
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NTC-3000 Series
Figure 25 ‐ Network Connections ‐ New Connection
12.
The New Connection Wizard is displayed. Click Next > to begin.
Figure 26 ‐ New Connection Wizard Welcome Screen
13.
Select Connect to the Internet and click Next >.
Figure 27 ‐ New Connection Wizard ‐ Connect to the internet
14.
Select Setup my connection manually and click Next >.
NTC 3000 Series – M2M Serial Modem
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Figure 28 ‐ New Connection Wizard ‐ Set up my connection manually
15.
Select Connect using a dial-up modem and click Next >.
Figure 29 ‐ New Connection Wizard ‐ Connect using a dial‐up modem
16.
Enter a name for the ISP or connection and click Next >.
Figure 30 ‐ New Connection Wizard ‐ Connection Name
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NTC-3000 Series
17.
In the Phone Number field, enter *99***1#
Click Next >.
Figure 31 ‐ New Connection Wizard ‐ Phone Number
18.
Select For my use only and click Next >.
Figure 32 ‐ New Connection Wizard ‐ My use only
19.
If the service from your wireless service provider requires authentication, please enter a username/password into the relevant fields. Your service provider can provide this
information if they are required. Click Next >.
Figure 33 ‐ New Connection Wizard ‐ Username and Password
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20.
Click Finish.
Figure 34 ‐ New Connection Wizard Complete Screen
21.
When you click Finish, the connection window opens prompting you to establish a connection. Click Dial to begin using your NTC-3000 network connection.
Figure 35 ‐ Connect to Dial‐up Prompt
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NTC-3000 Series
Communicating with an NTC-3000 Series
Modem
Dumb Terminal
Any terminal emulator can be used to facilitate communication with the NTC-3000 after the Virtual COM port has been installed using either the device’s serial port or the USB port.
Additionally, you can select to communicate with the modem using your computer’s serial port COM port. The example below demonstrates how to use HyperTerminal in Windows XP.
1.
Click on the Start button and then navigate to the Accessories item and then Communications.
2.
Click on the HyperTerminal item.
3.
Enter a name for the connection profile (for example: NTC-3000) and click OK.
4.
On the “Connect to” window, use the “Connect using” dropdown menu to select the virtual COM port (which was created by installing the AirCard Watcher) or the COM port to
which the modem is connected if using the DB9 serial/power adapter cable. See the Verifying successful installation of the driver section to determine the correct port number
of the virtual COM port.
Figure 36 ‐ NTC‐3000 Operation Settings ‐ Select COM Port
5.
On the COM port settings window that appears, in the Bits per second drop down menu, select 115200.
Figure 37 ‐ NTC‐3000 Operation Settings ‐ Baud Rate Selection
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The terminal window display indicates that a connection is open to the NTC-3000 Series. This can be confirmed by entering the command at and receiving the response OK as
shown below:
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NTC-3000 Series
Using a terminal emulator such as HyperTerminal and the AT command Reference Guide, the NTC-3000 Series router can be configured to perform customised operations. Please
refer to the Supported AT Command Reference Guide available on the NetComm Wireless website at http://www.sierrawireless.com for more information on the functions available.
If you are unable to type at, check that you have selected the correct COM port for the NTC-3000. Alternatively, try to open a connection using a physical COM port with a DB9
serial/power adapter cable attached.
Open AT Application Framework
The NetComm Wireless NTC-3000 Series Routers support the Open AT Application Framework. The Open AT application framework consists of an M2M specific operating system,
libraries and development studio allowing the accelerated creation of embedded M2M applications and sharing of processing resources.
To begin developing M2M applications, download the Open AT Application Framework on the Sierra Wireless developer website at
http://developer.sierrawireless.com/OpenAT/download
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NetCComm Wireeless OOpen AT Custom
C m
Applicatioon
The NTC-3000 com
mes pre-loaded with a NetComm Wireless Open AT custom appplication. This appliccation allows the NTC
C-3000 to operate in ddifferent modes, provviding additional
functionality and support for a number of
o terminal commandss specific to this appplication. These comm
mands can be used locally or by SMS to ssend or receive seriaal data to or from
GPRS connections.
TCP/UDP servers (ttypically another NTCC-3000) using GSM/G
Please note: Installing anothher custom applicatioon will cause the NettComm Wireless Opeen AT custom applicaation to cease functiooning as only one cusstom application
may bee used at a time.
The NTC-3000 moddem has 4 modes avaailable:
NUMBERR
MODE
DESCRIPTION
Disabled
In this mode, the Serial to TCP gatewayy function is disabled and the
t NTC-3000 behaves as a normal modem.
TCP Client
This is the deefault mode. The NTC-30000 transfers TCP data betweeen the serial and IP conneections.
TCP Server
The NTC-30000 accepts incoming IP coonnections and transfers daata between serial and IP connections.
UDP Client
The NTC-30000 transfers UDP data betwween the serial and IP connections.
Commandd List
The following is a coomplete list of comm
mands for the NetCom
mm Wireless Open ATT custom application:
AT+PAD
Description: Specifies the NTC-3000 opperation mode.
Usage 1:
To set the opperation mode
AT+PAD=
=x
where ‘x’ is an
a option number.
Usage 2:
To retrieve thhe currently configureed operation mode
AT+PAD?
Help:
AT+PAD=
=?
Options:
Example:
disabled
tcp client
tcp server
udp client
To swwitch the NTC-3000 too TCP client mode, ennter
AT+PAD=
=1
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AT+APN
Description:
Usage 1:
Sets the Access Point Name (APN) used to connect to the broadband network. The default setting is blank.
To set the APN
AT+APN=xxxx
where ‘xxxx’ is the APN that you wish to use.
Usage 2:
To retrieve the currently configured APN
AT+APN?
Example:
To set the APN to ‘testAPN’ enter
AT+APN=testAPN
AT+USER_PASS
Description:
Sets the username and password used to connect to the broadband network.
Usage 1:
To set the username and password
AT+USER_PASS=”xxxx”,”xxxx”
Usage 2:
To retrieve the currently configured username and password
AT+USER_PASS?
Help:
AT+USER_PASS=?
Options:
username
password
Example:
To configure the username as ‘user1’ and password as ‘testpass’ enter
the user name for the broadband account
the password for the broadband account
AT+USER_PASS=”user1”,”testpass”
AT+SERIAL_BAUD
Description:
Sets the baud rate used for communication between the modem and the connected device.
Usage 1:
To set the baud rate
AT+SERIAL_BAUD=[baud]
Usage 2:
To retrieve the currently configured baud rate
AT+SERIAL_BAUD?
Help:
AT+SERIAL_BAUD=?
Options:
300, 600, 1200. 2400. 4800, 9600, 19200, 38400, 57600, 115200 (default value), 230400, 460800, 921600.
Example:
To configure the baud rate to 115200bps enter
AT+SERIAL_BAUD=115200
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AT+SERIAL_FORMAT
Description: Sets the serial format used for communication between the modem and the connected device.
Usage 1:
To set the serial format
AT+SERIAL_FORMAT=x
where ‘x’ is an option number.
Usage 2:
To retrieve the currently configured serial format
AT+SERIAL_FORMAT?
Help:
AT+SERIAL_FORMAT=?
Options:
Example:
8 data 2 stop
8 data 1 parity 1 stop
8 data 1 stop – default value
7 data 2 stop
7 data 1 parity 1 stop
7 data 1 stop
To set the serial format to 8 data 2 stop enter
AT+SERIAL_FORMAT=1
AT+SERIAL_FLOW
Description: Sets the flow control used for communication between the modem and the connected device.
Usage 1:
To set the flow control
AT+SERIAL_FLOW=x
Where ‘x’ is an option number.
Usage 2:
To retrieve the currently configured flow control setting
AT+SERIAL_FLOW?
Help:
AT+SERIAL_FLOW=?
Options:
Example:
To set no flow control enter
no flow control, default value
hardware, RTSCTS
AT+SERIAL_FLOW=0
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AT+SERIAL_PARITY
Description: Sets the serial parity used for communication between the modem and the connected device.
Usage 1:
To set the serial parity
AT+SERIAL_PARITY=x
where ‘x’ is an option number.
Usage 2:
To retrieve the currently configured serial parity
AT+SERIAL_PARITY?
Help:
AT+SERIAL_PARITY=?
Options:
Example:
To set no serial parity enter
Odd
Even
No parity, default value
AT+SERIAL_PARITY=4
AT+SERVER
Description:
Sets the TCP/UDP server IP address and port or hostname and port. In TCP Client mode this command sets the remote TCP server IP address and remote
port number. In TCP Server mode the port number will be used as the local TCP Server port number. In UDP Client mode, this command will set the UDP
server IP address and remote port number. If a remote UDP socket wants to send back data, it must use this port number.
Usage 1:
To set the server IP address and port
AT+SERVER=xxx.xxx.xxx.xxx,yyyyy
Where ‘xxx.xxx.xxx.xxx’ is the server IP address and ‘yyyyy’ is the port number
Usage 2:
To set the server hostname and port
AT+SERVER=xxxx,yyyyy
Where ‘xxxx’ is the hostname of the server and ‘yyyy’ is the port number. If no port number is specified, the NTC-3000 uses the default port 1516.
Usage 3:
To retrieve the currently configured server IP and port
AT+SERVER?
Help:
AT+SERVER=?
Options:
ip address the ip address of the server
hostname the hostname of the server
port number the port number of the server
Example 1: To set the IP address of the server to 10.1.193.11 and port to 1516, enter
AT+SERVER=10.1.193.11,1516
Example 2: To set the hostname of the server to ‘testhost.domain.com’ and port to 8888, enter
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AT+SERVER=testhost.domain.com,8888
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AT+Save
Description:
Saves any changes made to the settings using commands in this list. Changes to settings using the commands in this list do not take effect immediately
and must be saved to the board’s flash memory using this command, followed by a reboot. The exception to this is the AT+PAD command which initiates a
save command and reboots the device.
Usage:
To save settings to the onboard flash memory
AT+SAVE=1
Example:
To save settings to the onboard flash memory, enter
AT+SAVE=1
Then enter
AT+CFUN=1
to perform a reboot so that the new settings take effect.
AT+CFUN
Description: This is a standard AT command which resets the device.
Usage:
To reset the device
AT+CFUN=1
AT+SMS_DIAGNOSTICS
Description: Sets the status of the SMS Diagnostics feature on the NTC-3000.
Usage 1:
To set the status of SMS Diagnostics
AT+SMS_DIAGNOSTICS=x
Where ‘x’ is an option number.
Help:
AT+SMS_DIAGNOSTICS=?
Options:
Example:
To enable SMS Diagnostics, enter
disabled
enabled
AT+SMS_DIAGNOSTICS=1
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NTC-3000 Series
AT+SMS_PASSWORD
Description:
Used to define the password used with the SMS Diagnostics feature. The password is limited to 6 characters. The default password is ‘1234’.
Usage 1:
To set the SMS password
AT+SMS_PASSWORD=XXXXXX
Usage 2:
To retrieve the current configured password
AT+SMS_PASSWORD?
Help:
AT+SMS_PASSWORD=?
Example:
To set the password to ‘1234’, enter
AT+SMS_PASSWORD=1234
AT+SMS_ACK
Description:
Sets the status of the SMS acknowledgement feature. When enabled, the NTC-3000 sends a reply SMS to inform whether the command was successful.
Usage 1:
To configure SMS acknowledgments
AT+SMS_ACK=x
Where ‘x’ is an option number.
Usage 2:
To retrieve the SMS acknowledgment status
AT+SMS_ACK?
Help:
AT+SMS_ACK=?
Options:
Example:
To enable SMS acknowledgements , enter
disabled
enabled
AT+SMS_ACK=1
AT+VERSION
Description: Displays the version number of the NetComm Wireless custom application installed.
Usage:
AT+VERSION?
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AT+FORCE_RESET
Description: Sets the period for which the NTC-3000 will automatically reset.
Usage 1:
To set the force reset period
AT+FORCE_RESET=xxxxx
Where ‘x’ is an integer between 2 and 65535 minutes.
Usage 2:
To retrieve the currently configured force reset period
AT+FORCE_RESET?
Help:
AT+FORCE_RESET=?
Options:
2 - 65535
Example:
no reset
minutes between a forced reset
To set the NTC-3000 to reboot every 60 minutes, enter
AT+FORCE_RESET=60
AT+EOL
Description:
Send this command to delimit data received from the serial port. The default setting is 0x0D,0x0A.
Usage:
AT+EOL=xx,yy
where ‘xx’ is the hexadecimal code for the carriage return character and ‘yy’ is the hexadecimal code of the line feed character.
Help:
AT+EOL=?
Example:
To configure the carriage return and line feed characters to ‘D’ and ‘A’, enter
AT+EOL=0x0D,0x0A
AT+CHAR_TIMEOUT
Description:
By default, data received from the serial interface is buffered for 1*100ms. This can be changed to a value up to 65535 seconds, expressed as a factor of
100ms. After this delay, data will be sent out regardless of end of line input.
Usage 1:
To configure the character timeout
AT+CHAR_TIMEOUT=xxx
where ‘x’ is an integer to be multiplied by 100ms between 0 and 255.
Usage 2:
To retrieve the currently configured character timeout value
AT+CHAR_TIMEOUT?
Help:
AT+CHAR_TIMEOUT=?
Options:
1 – 255
Example:
To configure the character timeout to 1 second, enter
disable (always use delimiters instead)
* 100ms
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NTC-3000 Series
AT+CHAR_TIMEOUT=10
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AT+TCP_TIMEOUT
Description:
This command sets the TCP timeout value in seconds. If the TCP/IP connection is not working, the application will wait for this period of time to re-establish
the connection. The minimum timeout period is 10 seconds while the maximum is 65535 seconds.
Usage 1:
To configure the TCP timeout value
AT+TCP_TIMEOUT=xxxxx
Where ‘x’ is an integer in seconds between 10 and 65535.
Usage 2:
To read the currently configured TCP timeout value
AT+TCP_TIMEOUT?
Help:
AT+TCP_TIMEOUT=?
Example:
To set the TCP timeout period to 10 seconds
AT+TCP_TIMEOUT=10
AT+TCP_RETRY
Description:
If the NTC-3000 is operating in TCP or UDP client mode and the connection with the server is down, the application will try for the AT+TCP_RETRY number
of times to re-establish the connection with the server, then it will wait for the specified TCP_TIMEOUT period and try again. The minimum value is 0 which
will cause the NTC-3000 to retry the connection until a connection is made while the maximum value is 10.
Usage 1:
To set the TCP retry count
AT+TCP_RETRY=xx
where ‘x’ is an integer between 0 and 10.
Usage 2:
To retrieve the currently configured TCP retry count
AT+TCP_RETRY?
Help:
AT+TCP_RETRY=?
Options:
1 – 10
Infinite (always try to connect when connection fails)
times to attempt reconnection
AT+LOCAL_IP
Description: Retrieves the NTC-3000’s allocated WAN IP address.
Usage:
AT+LOCAL_IP?
AT+DNS
Description: Retrieves the NTC-3000’s allocated DNS address.
Usage:
AT+DNS?
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NTC-3000 Series
AT+FACTORY_RESET
Description:
Resets the NTC-3000 to factory default settings, effectively performing the following commands:
AT + PAD
= 0
AT + APN
AT + USER_PASS
= "",""
AT + FORCE_RESET
= 0
AT + SERVER
= ,1516
AT + SMS_DIAGNOSTICS= 0
AT + SMS_ACK
= 0
AT + SMS_PASSWORD
= 1234
AT + EOL
= 0x0D,0x0A
AT + SERIAL_BAUD
= 115200
AT + SERIAL_FORMAT = 3
AT + SERIAL_PARITY = 4
AT + SERIAL_FLOW
= 0
AT + CHAR_TIMEOUT
= 8 seconds
AT + TCP_TIMEOUT
= 10
AT + TCP_RETRY
= 0 (Infinite)
AT + DYN_ENABLE
= 0
AT + DYN_HOST
AT + DYN_USER
AT + DYN_PASS
Usage:
AT+FACTORY_RESET=1
Help:
AT+FACTORY_RESET=?
AT+SERIAL_ON_START
Description:
This command configures whether the serial port initialises on power up or initialises when there are active connections.
Usage:
AT+SERIAL_ON_START=x
where ‘x’ is an option number
Usage 2:
AT+SERIAL_ON_START?
Help:
AT+SERIAL_ON_START=?
Options:
serial port is initialised on power up
serial port is initialised when there are active connections
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AT+DYN_ENABLE
Description: Instructs the NTC-3000 to enable updating its IP address to the configured Dynamic DNS server.
Usage:
AT+DYN_ENABLE=x
Where ‘x’ is an option number
Help:
AT+DYN_ENABLE=?
Options:
Example:
To set the NTC-3000 to enable star updates to the Dynamic IP address table, enter
disable
enable
AT+DYN_ENABLE=1
AT+DYN_HOST
Description:
Instructs the NTC-3000 to use the supplied hostname to perform an IP address update.
Note: The only dynamic DNS service supported at this time is www.dyndns.org
Usage:
AT+DYN_HOST=XXXX
where “XXXX” is the hostname of the dynamic DNS service.
Example:
To instruct the NTC-3000 to use ‘testuser.dyndns.org’ as the dynamic DNS hostname to perform an IP address update, enter
AT+DYN_HOST=testuser.dyndns.org
AT+DYN_USER
Description: Configures the username for the dynamic DNS service.
Usage:
AT+USER=XXX
Example:
To set the dynamic DNS service username to ‘testuser’, enter
AT+USER=testuser
AT+DYN_PASS
Description: Configures the password for the dynamic DNS service.
Usage:
AT+PASS=XXX
Example:
To set the dynamic DNS service username to ‘testpass1’, enter
AT+USER=testpass1
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NTC-3000 Series
General Operation
Upon powering up, the application subscribes to the SMS service and sets up customized AT commands. It then reads the configuration from FLASH. If the device is configured in
normal modem mode (AT+PAD=0), the application will not start GSM or GPRS initialization, TCP or UDP preparation routines.
When TCP/IP has been set up, an IP address will be issued to the NTC-3000. The application can then switch to one of the following modes:
TCP client mode
TCP server mode
UDP client mode
The application can switch to any of these modes by AT command or remotely through SMS. The serial port can be initialized while GSM/GPRS registration in progress. If the flash
configuration area is empty, the default parameters are loaded. The default parameters are as follows:
Serial Port
Baud Rate: 115200
Data Bits: 8
Parity:
none
Stop Bit: 1
PDP profile
APN :
User:
Password:
TCP Client
Server :
Port: 1516
The NTC-3000 default running mode is with PAD disabled.
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Configuration through SMS
The NTC-3000 can be configured through the serial port with AT commands or remotely through SMS messages. When configuring the NTC-3000 using SMS messages, all the
messages must be prefixed with a password.
The following is a list of SMS commands that may be used:
1. get status
2.
get settings
3.
get version
4.
get force_reset
5.
get serial_on_start
6.
execute reboot
7.
execute save
8.
execute pdpcycle
9.
execute pdpdown
10.
execute pdpup
11.
set apn
12.
set pdpauth
13.
set smspassword
14.
set pad
15.
set server
16.
set dyn_enable
17.
set dyn_host
18.
set dyn_user
19.
set dyn_pass
20.
set serial_on_start
21.
set force_reset
get status
The NTC-3000 sends an SMS reply with the following information:
IMEI:xxxxx
UpTime:xx:xx:xx
Connection UpTime:xx:xx:xx
IP:xxx.xxx.xxx.xxx
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get settings
The NTC-3000 replies with the following information:
APN: testAPN
PDP: testuser@domain.com.au, test
SERVER: 10.1.193.11,1516
PAD: 1
DYN_ENABLE: 1
DYN_HOST: testuser.dyndns.org
DYN_USER: testuser
DYN_PASS: testpass
get version
The NTC-3000 replies with the version of the NetComm Wireless custom application.
get force_reset
The NTC-3000 replies with the current FORCE_RESET period.
get serial_on_start
The NTC-3000 replies with the current SERIAL_ON_START flag.
execute reboot
Instructs the NTC-3000 to perform a reboot immediately.
execute save
Instructs the NTC-3000 to save the current settings to on-board flash memory.
execute pdpcycle
Instructs the NTC-3000 to stop the current PDP session and reconnect it.
execute pdpdown
Instructs the NTC-3000 to stop the active PDP session.
execute pdpup
Instructs the NTC-3000 to connect the PDP.
set apn=xxxxx
Sets the APN used to connect to the PDP session. The new APN will take effect after performing the “execute pdpcycle” command. This new APN won't be saved to on-board flash
memory unless the “execute save” command is issued.
set pdpauth=”user name”,”password”
Sets the username and password used for authentication to the PDP session.
set smspassword=XXXXXX
Sets the SMS password required as a prefix for all SMS commands. The password may be a maximum of 6 characters in length.
set pad=0,1,2,3
Sets the NTC-3000 mode of operation where “0” is “PAD disabled mode", “1” is "TCP client mode", “2” is "TCP server mode" and “3” is "UDP client mode".
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set server= ip address/hostname, port
Sets the server IP address or hostname and port that the NTC-3000 will use when operating in TCP server mode.
set dyn_enable=0,1
When this value is set to 1, the NTC-3000 automatically updates the IP address from the dynamic DNS host. When this value is set to 0, the dynamic DNS feature is disabled.
set dyn_host=xxx
Sets the Dynamic DNS hostname.
set dyn_user=xxx
Sets the Dynamic DNS username.
set dyn_pass=xxx
Sets the Dynamic DNS password.
set serial_on_start=0,1
When this value is set to 1, the NTC-3000 enables the serial port when the unit boots up. When this value is set to 0, the NTC-3000 will not start the serial port on boot.
set force_reset=xxxxx
Sets the FORCE_RESET period in minutes. Valid intervals are 2 – 65535 minutes. Setting this value to 0 disables the forced reset function.
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Technical Data
The following table lists the hardware specifications of the NTC-3000 Series devices.
MODEL
NETCOMM NTC-3000 SERIES
Sierra Wireless AirPrime SL8080T (NTC-3000-01)
Modem Chipset/Module
Sierra Wireless AirPrime SL8082T (NTC-3000-02)
Sierra Wireless AirPrime SL8084T (NTC-3000-03)
UMTS 850/1900 (NTC-3000-01)
UMTS bands
UMTS 900/2100 (NTC-3000-02)
UMTS 850/2100 (NTC-3000-03)
GSM bands
Quad-band EDGE/GPRS/GSM 850/900/1800/1900MHz
Maximum Data Throughput / 3G Radio
interface
Peak download rate: 3.6 Mbps
Maximum Data Throughput / Serial RS232
interface
Peak upload rate: 384 Kbps
Auto baud rate - 115,200 / 57,600 / 38,400 / 19,200 / 9,600 /4,800 / 2,400 bps
1x RJ-45 port (incl. DB9 adapter) for serial RS-232 connections
Connectivity
1x Mini USB console port (Windows driver available)
SIM Card Reader
Lockable tray, supports standard USIM/SIM
Antenna connector
1x SMA
LED Indicators
Power, 3G Status
Operating Temperature
Normal: -40 ~ 85 °C
Power input
5 ~ 36 V DC via RJ-45 port
Dimensions & Weight
74 x 57 x 24 mm / 84g (w/o mounting bracket and antenna)
A-Tick, CE (NTC-3000-02)
Regulatory Compliancy
A-Tick, CE (NTC-3000-03)
Table 6 ‐ Technical Specifications for the NTC‐3000 Series
Mini USB Connector
The mini USB connector provides a USB based virtual COM port to facilitate communications to the NTC-3000 series in the event that a COM port fails. This is achieved through the
use of an SWI driver and an accompanying “3G Watcher” application. The connector uses a standard mini USB pin out configuration.
Pin: 1
Figure 38 ‐ The Mini USB Connector
PIN
SIGNAL
VIN
D-
D+
N/C
GND
Table 7 ‐ Mini USB Connector Pin Outs
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RJ-45 Connnector
The RJ-45 connectoor provides an interfaace for a serial data connection
and for deevice input power ussing the pin layout shown below.
Pin: 8
Figuree 39 ‐The RJ‐45 Con
nnector
PIN
SIGNAL
DESCRIPTION
VCC
Input voltage 5VDDC - 36VDC
DCD
Data Carrier Detect
DTR
Data Terminal Reaady
GND
Common Ground
RXD
Serial Data out
TXD
Serial Data in
RTS
Request/Ready too Send
CTS
Clear to Send
Tabble 8 ‐ RJ‐45 Connector Pin Outs
RJ-45 to DDB9 Serial//Power Adaapter Cablle
The following table displays the PIN out configuration for the RS-232 serial conneection cable that shipps with the NTC-3000 series modems.
Figure 40 ‐ RJ‐455 to DB‐9 Serial/Pow
wer Adapter Cable
DB9
SIGNAL
RJ45
DESCRRIPTION
DCD
Data Carrrier Detect
RXD
Serial Datta Out
TXD
Serial Datta In
DTR
DTR
GND
Common Ground GND (Power Ground)
DSR
Not Usedd
RTS
Request to Send (received by the NTC-3000)
CTS
Clear to Send
S (transmitted by the NTTC-3000)
RI
Not Usedd
Power
Red Wire:: VCC (Input voltage from 5V
5 – 36VDC)
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Table 9 ‐ RJ‐45 to DB‐9 Serial/Power Connector Pin Outs
The NTC-3000 is a DCE (Data Circuit-Terminating Environment), so the RTS (Ready To Send) signal is received by the NTC-3000 and the CTS (Clear to Send) signal is transmitted
with flow controlled from both ends.
The DCD (Data Carrier Detect) line is permanently set to one state, i.e. in the high state at the connector, GND at the chip.
Electrical Specifications
A suitable power supply is available on request or via direct purchase from the NetComm Online shop. It is recommended that the NTC-3000 be powered using a 12VDC/1.5A power
supply.
Environmental Specifications / Tolerances
The industrial enclosure of the NTC-3000 Series makes it able to operate over a wide variety of temperatures from -20˚C ~ 50˚C.
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NTCC-3000 Seriess
Product Servicee andd Suppport
The following sectioon provides some asssistance with issues that
t may be encounttered when using the NTC-3000 series as well as providing weeb based links for prooduct specific
information.
Troubleshhooting
1)
I am uunable to send any AT
A commands to the NTC-3000
VVerify the NTC-3000 is connected to bothh the power supply annd an appropriate CO
OM port.
VVerify the LEDs on thhe front of the NTC-30000 are illuminated.
VVerify your terminal program
settings or device
is set to use thhe appropriate COM port.
PPower cycle the NTCC-3000 by removing the power supply for 15 seconds and thenn reconnect it.
2)
to the NTCC-3000
I only receive garbage texxt when sending AT commands
VVerify that the COM port
p parameters havee not changed since the NTC-3000 seriess was initially connected. Garbage text ussually indicates that thhe port speed has
bbeen changed.
Please refer to the AT Command reference document for moore information on ennabling remote accesss to the
NTC-3000 series.
3)
The NNTC-3000 LEDs are not
n lighting up
VVerify that the NTC-33000 series is conneccted to an appropriatee power supply and that an active 3G SIM
M has been inserted.
PPower cycle the NTCC-3000 by removing the power supply for 15 seconds and thenn reconnect it.
4)
The 3G LED is not switchinng on
VVerify that the NTC-33000 series has sufficcient 3G signal strenggth to connect by cheecking the available signal
strength via eitther the appropriate AT command or by
cchecking a mobile teelephone for availablee 3G coverage.
Please refer to the AT Com
mmand reference doccument for more info rmation on signal strength.
5)
I am rreceiving an ‘ERROR’ response from the NTC-3000
VVerify the AT commaand you are utilising has
h the correct syntaxx specified.
6)
I am rreceiving an ‘ERROR (##)’ response from the NTC-3000 with aan error code that I don’t understand
PPlease refer to the errror codes in the AT Command
manual whhich can be found onn the Sierra Wireless Website to learn the meaning of the Resuult codes.
If you are still experriencing issues after performing the abovee checks, please conntact NetComm Techhnical Support by going to:
http://support.netcoommwireless.com/
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Web Baseed Productt Referencees
The following refereence information is also available for the NTC-3000
Series fromm the NetComm Suppport website at
http://www.netcomm
mwireless.com/produuct/m2m/ntc-3000
UUser Manual
QQuick Start Guide
PProduct Specificationn Sheet
FAQs
Q:
A:
Is the NTC-3000 series a 3G
3 serial modem?
The NNTC-3000 series is abble to operate as a 3G
G serial modem, howwever it is also so mucch more. It is also able to perform the folloowing functions:
Creatinng TCP server
Creatinng UDP sockets / TCPP clients and TCP serrver
Creatinng a PING session
Creatinng a FTP session (upload and download fiiles)
Connecct to remote SMTP seerver
Connecct to remote HTTP seerver
/ receiving
Email sending
o multiple recipients
Sending an MMS with one or
Thesee functions are suppoorted in Sierra Wirelesss’s WIPSOFT. Referr to the Sierra Wirelesss Developer Zone to obtain the latest verrsion of the devkit to perform these
functioons.
Q:
A:
What are the port settings required for the NTCC-3000 Series?
This occurs when the first A or ATT is sent to the NTC-33000 series.
The NNTC-3000 series usess auto-bauding to dettermine the current ccommunication port settings.
Generally, a port speed off 115200, 8 data bits, 1 stop bit, no parity and hardware flow control
should be finee.
Q:
A:
Does the NTC-3000 Seriess support circuit and packet switched datta?
The m
modem inside the NTCC-3000 series suppoorts only Packet Switcched communications methods.
Q:
A:
Can thhe mini USB port be used to connect to leegacy devices?
No. Thhe mini USB port reqquires Windows XP SPP3, Windows Vista SPP2, Windows 7 SP1 or
o higher or Mac OS 10.5.8 or higher to innstall and use.
Q:
A:
Why ccan’t I connect an Ethhernet (RJ-45) cable to the NTC-3000 Serries?
The NNTC-3000 series usess a serial connection through a modified RRJ-45 port utilising soome pins from this to provide power. It is nnot suitable for an Etthernet connection.
Pleasee refer to the RJ-45 port
p pin out diagram in the Technical Dataa chapter for more infformation.
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NTC-3000 Series
Appendix A: Tables
Table 1 - Document Revision History..................................................................................................................................................................................... 3
Table 2 - LED Indicators ........................................................................................................................................................................................................ 8
Table 3 - Device Dimensions ................................................................................................................................................................................................. 8
Table 4 - Mounting Bracket Dimensions ................................................................................................................................................................................ 8
Table 5 - Integrated Devices.................................................................................................................................................................................................. 9
Table 6 - Technical Specifications for the NTC-3000 Series ............................................................................................................................................... 48
Table 7 - Mini USB Connector Pin Outs ............................................................................................................................................................................... 48
Table 8 - RJ-45 Connector Pin Outs .................................................................................................................................................................................... 49
Table 9 - RJ-45 to DB-9 Serial/Power Connector Pin Outs.................................................................................................................................................. 50
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Safety and product care
RF Exposure
Your device contains a transmitter and a receiver. When it is on, it receives and transmits RF energy. When you communicate with your device, the system handling your connection
controls the power level at which your device transmits.
This device meets the government’s requirements for exposure to radio waves.
This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S.
Government.
This equipment complies with radio frequency (RF) exposure limits adopted by the Federal Communications Commission for an uncontrolled environment. This equipment should be
installed and operated with minimum distance 20 cm between the radiator & your body.
External antenna
Any optional external antenna used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operated in
conjunction with any other antenna or transmitter. Please consult the health and safety guide of the chosen antenna for specific body separation guidelines as a greater distance of
separation may be required for high-gain antennas.
Any external antenna gain must meet RF exposure and maximum radiated output power limits of the applicable rule section. The maximum antenna gain for this device as reported to
the FCC is: 1dBi(850MHz) and 1dBi(1900MHz).
FCC Statement
FCC compliance
Federal Communications Commission Notice (United States): Before a wireless device model is available for sale to the public, it must be tested and certified to the FCC that it does
not exceed the limit established by the government-adopted requirement for safe exposure.
FCC regulations
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
Reorientate or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by the party responsible for compliance could void the user‘s authority to operate the equipment.
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NTC-3000 Series
IC regulations
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions:
(1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes:
(1) l’appareil ne doit pas produire de brouillage, et
(2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.”
This Class B digital apparatus complies with Canadian CAN ICES-3 (B)/NMB-3(B).
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
IMPORTANT NOTE:
IC radiation exposure statement:
This equipment complies with IC RSS-102 radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance
20cm between the radiator and users body.
Electrical safety
Accessories
Only use approved accessories.
Do not connect with incompatible products or accessories.
Connection to a car
Seek professional advice when connecting a device interface to the vehicle electrical system.
Distraction
Operating machinery
Full attention must be given to operating the machinery in order to reduce the risk of an accident.
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Product handling
You alone are responsible for how you use your device and any consequences of its use.
You must always switch off your device wherever the use of a mobile phone is prohibited. Do not use the device without the clip-on covers attached, and do not remove or change the
covers while using the device. Use of your device is subject to safety measures designed to protect users and their environment.
Always treat your device and its accessories with care and keep it in a clean and dust-free place.
Do not expose your device or its accessories to open flames or lit tobacco products.
Do not expose your device or its accessories to liquid, moisture or high humidity.
Do not drop, throw or try to bend your device or its accessories.
Do not use harsh chemicals, cleaning solvents, or aerosols to clean the device or its accessories.
Do not paint your device or its accessories.
Do not attempt to disassemble your device or its accessories, only authorised personnel must do so.
Do not use or install this product in extremely hot or cold areas. Ensure that the device is installed in an area where the temperature is within the supported operating temperature
range (-20°C to 70°C)
Do not use your device in an enclosed environment or where heat dissipation is poor. Prolonged use in such space may cause excessive heat and raise ambient temperature, which
will lead to automatic shutdown of your device or the disconnection of the mobile network connection for your safety. To use your device normally again after such shutdown, cool it in
a well-ventilated place before turning it on.
Please check local regulations for disposal of electronic products.
Do not operate the device where ventilation is restricted
Installation and configuration should be performed by trained personnel only.
Do not use or install this product near water to avoid fire or shock hazard. Avoid exposing the equipment to rain or damp areas.
Arrange power and Ethernet cables in a manner such that they are not likely to be stepped on or have items placed on them.
Ensure that the voltage and rated current of the power source match the requirements of the device. Do not connect the device to an inappropriate power source.
Small children
Do not leave your device and its accessories within the reach of small children or allow them to play with it.
They could hurt themselves or others, or could accidentally damage the device.
Your device contains small parts with sharp edges that may cause an injury or which could become detached and create a choking hazard.
Emergency situations
This device, like any wireless device, operates using radio signals, which cannot guarantee connection in all conditions. Therefore, you must never rely solely on any wireless device
for emergency communications.
Device heating
Your device may become warm during normal use.
Faulty and damaged products
Do not attempt to disassemble the device or its accessories.
Only qualified personnel must service or repair the device or its accessories.
If your device or its accessories have been submerged in water punctured or subjected to a severe fall, do not use until they have been checked at an authorised service centre.
Interference
Care must be taken when using the device in close proximity to personal medical devices, such as pacemakers and hearing aids.
Pacemakers
Pacemaker manufacturers recommend that a minimum separation of 15cm be maintained between a device and a pacemaker to avoid potential interference with the pacemaker.
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NTC-3000 Series
Hearing aids
People with hearing aids or other cochlear implants may experience interfering noises when using wireless devices or when one is nearby.
The level of interference will depend on the type of hearing device and the distance from the interference source, increasing the separation between them may reduce the interference.
You may also consult your hearing aid manufacturer to discuss alternatives.
Medical devices
Please consult your doctor and the device manufacturer to determine if operation of your device may interfere with the operation of your medical device.
Hospitals
Switch off your wireless device when requested to do so in hospitals, clinics or health care facilities. These requests are designed to prevent possible interference with sensitive
medical equipment.
Interference in cars
Please note that because of possible interference to electronic equipment, some vehicle manufacturers forbid the use of devices in their vehicles unless an external antenna is
included in the installation.
Explosive environments
Petrol stations and explosive atmospheres
In locations with potentially explosive atmospheres, obey all posted signs to turn off wireless devices such as your device or other radio equipment.
Areas with potentially explosive atmospheres include fuelling areas, below decks on boats, fuel or chemical transfer or storage facilities, areas where the air contains chemicals or
particles, such as grain, dust, or metal powders.
Blasting caps and areas
Turn off your device or wireless device when in a blasting area or in areas posted turn off “two-way radios” or “electronic devices” to avoid interfering with blasting operations.
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Legal and Regulatory
Intellectual Property Rights
All intellectual property rights (including copyright and trade mark rights) subsisting in, relating to or arising out this Manual are owned by and vested in NetComm Wireless Limited
(ACN 002490486) (NetComm Wireless Limited) (or its licensors). This Manual does not transfer any right, title or interest in NetComm Wireless Limited’s (or its licensors’) intellectual
property rights to you.
You are permitted to use this Manual for the sole purpose of using the NetComm Wireless product to which it relates. Otherwise no part of this Manual may be reproduced, stored in a
retrieval system or transmitted in any form, by any means, be it electronic, mechanical, recording or otherwise, without the prior written permission of NetComm Wireless Limited.
NetComm and NetComm Wireless is a trademark of NetComm Wireless Limited. All other trademarks are acknowledged to be the property of their respective owners.
Customer Information
The Australian Communications & Media Authority (ACMA) requires you to be aware of the following information and warnings:
1. This unit shall be connected to the Telecommunication Network through a line cord which meets the requirements of the AS/CA S008-2011 Standard.
2.
3.
This equipment has been tested and found to comply with the Standards for C-Tick and or A-Tick as set by the ACMA. These standards are designed to provide
reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio noise and, if not installed and used
in accordance with the instructions detailed within this manual, may cause interference to radio communications. However, there is no guarantee that interference will not
occur with the installation of this product in your home or office. If this equipment does cause some degree of interference to radio or television reception, which can be
determined by turning the equipment off and on, we encourage the user to try to correct the interference by one or more of the following measures:
a)
Change the direction or relocate the receiving antenna.
b)
Increase the separation between this equipment and the receiver.
c)
Connect the equipment to an alternate power outlet on a different power circuit from that to which the receiver/TV is connected.
d)
Consult an experienced radio/TV technician for help.
The power supply that is provided with this unit is only intended for use with this product. Do not use this power supply with any other product or do not use any other
power supply that is not approved for use with this product by NetComm Wireless Limited. Failure to do so may cause damage to this product, fire or result in personal
injury.
Consumer Protection Laws
Australian and New Zealand consumer law in certain circumstances implies mandatory guarantees, conditions and warranties which cannot be excluded by NetComm Wireless
Limited and legislation of another country's Government may have a similar effect (together these are the Consumer Protection Laws). Any warranty or representation provided by
NetComm Wireless Limited is in addition to, and not in replacement of, your rights under such Consumer Protection Laws.
If you purchased our goods in Australia and you are a consumer, you are entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you purchased our goods in New Zealand and are a consumer you will also be entitled to similar statutory guarantees.
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NTC-3000 Series
Product Warranty
All NetComm Wireless products have a standard two (2) year warranty from date of purchase (Product Warranty). For all Product Warranty claims you will require proof of purchase.
All Product Warranties are in addition to your rights and remedies under applicable Consumer Protection Laws which cannot be excluded (see Section 3 above).
Subject to your rights and remedies under applicable Consumer Protection Laws which cannot be excluded (see Section 3 above), the Product Warranty is granted on the following
conditions:
1. The Product Warranty extends to the original purchaser (you / the customer) and is not transferable;
2.
The Product Warranty shall not apply to software programs, batteries, power supplies, cables or other accessories supplied in or with the product;
3.
The customer complies with all of the terms of any relevant agreement with NetComm Wireless Limited and any other reasonable requirements of NetComm
Wireless Limited including producing such evidence of purchase as NetComm may require;
4.
The cost of transporting product to and from NetComm Wireless Limited’s nominated premises is your responsibility;
5.
NetComm Wireless Limited does not have any liability or responsibility under the Product Warranty where any cost, loss, injury or damage of any kind, whether
direct, indirect, consequential, incidental or otherwise arises out of events beyond NetComm Wireless Limited’s reasonable control. This includes but is not limited
to: acts of God, war, riot, embargoes, acts of civil or military authorities, fire, floods, electricity outages, lightning, power surges, or shortages of materials or labour;
and
6.
The customer is responsible for the security of their computer and network at all times. Security features may be disabled within the factory default settings.
NetComm Wireless Limited recommends that you enable these features to enhance your security.
Subject to your rights and remedies under applicable Consumer Protection Laws which cannot be excluded (see Section 3 above), the Product Warranty is automatically voided if:
1. You, or someone else, use the product, or attempt to use it, other than as specified by NetComm Wireless Limited;
2.
The fault or defect in your product is the result of a voltage surge subjected to the product either by the way of power supply or communication line, whether
caused by thunderstorm activity or any other cause(s);
3.
The fault is the result of accidental damage or damage in transit, including but not limited to liquid spillage;
4.
Your product has been used for any purposes other than that for which it is sold, or in any way other than in strict accordance with the user manual supplied;
5.
Your product has been repaired or modified or attempted to be repaired or modified, other than by a qualified person at a service centre authorised by NetComm
Wireless Limited; or
6.
The serial number has been defaced or altered in any way or if the serial number plate has been removed.
Limitation of Liability
This clause does not apply to New Zealand consumers. Subject to your rights and remedies under applicable Consumer Protection Laws which cannot be excluded (see Section 3
above), NetComm Wireless Limited accepts no liability or responsibility, for consequences arising from the use of this product. NetComm Wireless Limited reserves the right to change
the specifications and operating details of this product without notice.
If any law implies a guarantee, condition or warranty in respect of goods or services supplied, and NetComm Wireless Limited’s liability for breach of that condition or warranty may
not be excluded but may be limited, then subject to your rights and remedies under any applicable Consumer Protection Laws which cannot be excluded, NetComm Wireless
Limited’s liability for any breach of that guarantee, condition or warranty is limited to:
(i)
in the case of a supply of goods, NetComm Wireless Limited doing any one or more of the following: replacing the goods or supplying equivalent goods; repairing
the goods; paying the cost of replacing the goods or of acquiring equivalent goods; or paying the cost of having the goods repaired; or
(ii)
in the case of a supply of services, NetComm Wireless Limited doing either or both of the following: supplying the services again; or paying the cost of having the
services supplied again.
To the extent NetComm is unable to limit its liability as set out above, NetComm Wireless Limited limits its liability to the extent such liability is lawfully able to be limited.
Contact
Address: NETCOMM WIRELESS LIMITED, Level 2, 18-20 Orion Road, Lane Cove NSW 2066 Sydney, Australia
ABN: 85 002 490 486
Website: http://www.netcommwireless.com/
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Phone: +61(0)2 9424 2070
Fax: +61(0)2 9424 2010
Email: sales@netcommwireless.com, technicalsupport@netcommwireless.com
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