Novatel Wireless NRM-EU860D Dual Band Licensed Modular Transmitter User Manual book

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Mirror Download [FCC.gov]
Document ID	789274
Application ID	iQNqh6JJ+BI/jNrK3uyKTQ==
Document Description	User Manual D430
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	193.56kB (2419459 bits)
Date Submitted	2007-05-07 00:00:00
Date Available	2007-05-08 00:00:00
Creation Date	2007-03-08 08:41:39
Producing Software	Acrobat Distiller 6.0.1 (Windows)
Document Lastmod	2007-04-13 15:58:50
Document Title	book.book
Document Creator	FrameMaker 7.1
Document Author:	joy_owen

Dell™ Latitude™ D430
User’s Guide
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
For information on other documentation included with your computer, see "Finding Information" on page 9.
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see "Glossary" on page 165.
If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows®
operating systems are not applicable.
____________________
Information in this document is subject to change without notice.
© 2007 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Latitude, Wi-Fi Catcher, and Undock & Go are trademarks of Dell Inc.; Core is a trademark
and Intel is a registered trademark of Intel Corporation; Microsoft, Outlook, Windows, Vista, TravelLite, and Touch Strip are registered trademarks
of Microsoft Corporation; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license; EMC is a
registered trademark of EMC Corporation; ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an
ENERGY STAR partner, Dell Inc. has determined that this product meets the ENERGY STAR guidelines for energy efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Model PP09S
April 2007
P/N XK022 Rev. A00
Contents
Finding Information
About Your Computer
Front View
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Left Side View
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Right Side View
Back View
16
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17
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18
Bottom View
13
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
20
Transferring Information to a New Computer
Microsoft® Windows® XP .
Microsoft Windows Vista™ .
. . . . . . . . . . . . . . . . . . . . . . . .
23
25
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
27
. . . . . . . . . . . . . . . . . . . . . . . .
Using a Battery
Battery Performance .
Checking the Battery Charge
. . . . . . . . . . . . . . . . . . . . . . . . . .
Dell™ QuickSet Battery Meter . . . .
Microsoft® Windows® Power Meter
Charge Gauge . . . . . . . . . . . . .
Low-Battery Warning . . . . . . . . .
Conserving Battery Power .
28
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28
28
28
29
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29
Power Management Modes .
. . . . . . . . . . . . . . . . . . .
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. . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . .
Standby and Sleep Mode .
Hibernate Mode . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . .
29
29
30
Configuring Power Management Settings
. . . . . . . . . . . . . . . . . . .
31
Accessing Power Options Properties
. . . . . . . . . . . . . . . . . . .
31
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
31
Charging the Battery .
Contents
Replacing the Battery
Storing a Battery .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
31
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
32
Using the Keyboard and Touch Pad
Numeric Keypad
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Key Combinations
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Functions . . . . . . . . . . . . . . .
Battery . . . . . . . . . . . . . . . . . . . .
Optical Drive Tray . . . . . . . . . . . . . . .
Display Functions . . . . . . . . . . . . . . .
Power Management . . . . . . . . . . . . .
Speaker Functions . . . . . . . . . . . . . .
Microsoft® Windows® Logo Key Functions .
Touch Pad
. . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
35
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37
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39
Changing the Track Stick Cap .
Using the Display
Adjusting Brightness .
. . .
39
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39
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40
40
Switching the Video Image From Your Computer Display to a Projector .
Making Images and Text Look Bigger or Sharper on the Screen:
Setting Display Resolution and Refresh Rate . . . . . . . . . . .
Microsoft® Windows® XP
Windows Vista™ . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . .
Using an External Monitor Simultaneously as an Extension of Your
Computer Display . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . .
®
®
Microsoft Windows XP . . . . . . . . . . . . . . . . . . . . . . . . .
Windows Vista™
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using an External Monitor as Your Primary Display: Swapping Primary
and Secondary Displays . . . . . . . . . . . . . . . . . . . . . . . . . .
. . .
®
®
Microsoft Windows XP . . . . . . . . . . . . . . . . . . . . . . . . .
Windows Vista™
33
33
34
34
34
34
34
35
Customizing the Touch Pad and Track Stick
33
Contents
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41
41
41
42
42
42
7
Setting Up and Using Networks
Connecting a Network or Broadband Modem Cable
. . . . . . . . . . . . . .
Setting Up a Network in the Microsoft® Windows® XP
Operating System . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . .
44
Setting Up a Network in the Microsoft Windows Vista™
Operating System . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . .
44
. . . . . . . . . . . . . . . . . . . . . . . . .
45
Wireless Local Area Network .
What You Need to Establish a WLAN Connection . . . .
Checking Your Wireless Network Card . . . . . . . . . .
Setting Up a New WLAN Using a Wireless Router and a
Broadband Modem . . . . . . . . . . . . . . . . . . . .
Connecting to a WLAN . . . . . . . . . . . . . . . . . .
Mobile Broadband (or Wireless Wide Area Network)
. . . . . . . . .
. . . . . . . . .
45
45
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46
47
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49
. . . . . . . . .
What You Need to Establish a Mobile Broadband
Network Connection . . . . . . . . . . . . . . . . . . . . .
Checking Your Dell Mobile Broadband Card . . . . . . . . .
Connecting to a Mobile Broadband Network . . . . . . . .
Managing Your Network Settings Through the Dell QuickSet
Location Profiler . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . .
49
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50
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51
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53
Dell Wi-Fi Catcher™ Network Locator
Microsoft® Windows® Firewall
43
. . . . . . .
. . . . . . .
Using Cards
Card Types
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
54
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
54
Card Blanks
PC Cards
PC Card Blanks . .
Extended PC Cards
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing a PC Card or an ExpressCard .
Removing a PC Card or Blank .
. . . . . . . . . . . . . . . . . . . .
54
. . . . . . . . . . . . . . . . . . . . . . .
56
Installing or Removing a Secure Digital (SD) Card
Extended Cards.
54
54
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57
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
58
Contents
9
Securing Your Computer
Security Cable Lock
Smart Card
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
59
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
59
About Smart Cards . .
Installing a Smart Card
Passwords
. . . . . . . . . . . . . . . . . . . . . . . . . . .
59
60
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61
. . . . . . . . . . . . . . . . . . . . . . . . . . .
Using a Primary (or System) Password .
Using an Administrator Password . . .
Using a Hard Drive Password . . . . .
Trusted Platform Module (TPM)
Enabling the TPM Feature
. . . . . . . . . . . . . . . . . .
62
62
62
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63
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Security Management Software .
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. . . . . . . . . . . . . . . . . . . . . . . .
Using the Security Management Software .
Computer Tracking Software
64
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64
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64
If Your Computer Is Lost or Stolen .
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64
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67
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
67
10 Cleaning Your Computer
Computer, Keyboard, and Display
Touch Pad
Floppy Drive
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Optical Disks .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
67
68
11 Troubleshooting
Dell Technical Update Service
Dell Diagnostics
. . . . . . . . . . . . . . . . . . . . . . . . .
69
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
69
When to Use the Dell Diagnostics . . . . . . . . . . . . . . . . .
Starting the Dell Diagnostics From Your Hard Drive . . . . . . . .
Starting the Dell Diagnostics From the drivers and utilities media .
Dell Diagnostics Main Menu . . . . . . . . . . . . . . . . . . . .
Dell Support Utility .
. . . .
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72
Accessing the Dell Support Utility
Contents
. . . .
. . . .
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72
Clicking the Dell Support Icon . . . .
Double-Clicking the Dell Support Icon
Drive Problems .
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72
73
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73
Optical drive problems
Hard drive problems .
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. . . . . . . . . . . . . . . . . . . . . . . . . . .
E-Mail, Modem, and Internet Problems .
Error Messages
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75
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79
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79
IEEE 1394 Device Problems
Keyboard Problems
External Keyboard problems
Unexpected characters . . .
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. . . . . . . . . . . . . . . . . . . . . . . .
80
80
Lockups and Software Problems
. . . . . . . . . . . . . . . . . . . . . . . .
80
The computer does not start up . . . . . . . . . . . . . . . .
The computer stops responding . . . . . . . . . . . . . . . .
A program stops responding or crashes repeatedly . . . . . .
A program is designed for an earlier Microsoft® Windows®
operating system . . . . . . . . . . . . . . . . . . . . . . . .
A solid blue screen appears . . . . . . . . . . . . . . . . . .
Other software problems . . . . . . . . . . . . . . . . . . . .
Memory Problems
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82
Network Problems .
General
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82
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82
PC Card or ExpressCard Problems .
Power Problems
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83
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83
Ensuring Sufficient Power for Your Computer
Docking Power Considerations . . . . . . . .
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84
84
Printer Problems .
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85
Scanner Problems
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85
Sound and Speaker Problems .
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No sound from integrated speakers
No sound from external speakers .
No sound from headphones . . . .
Touch Pad or Mouse Problems
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86
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86
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Contents
Video and Display Problems .
. . . . . . . . . . . . . . . . . . . . . . . . . .
If the display is blank . . . . . . . . .
If the display is difficult to read . . . .
If only part of the display is readable .
87
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87
88
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89
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12 System Setup Program
Overview .
Viewing the System Setup Screens
System Setup Screens
. . . . . . . . . . . . . . . . . . . . . . .
89
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90
Commonly Used Options .
. . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing the Boot Sequence.
Changing COM Ports . . . . .
90
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90
91
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93
. . . . . . . . . . . . . . . . . . . . . . .
13 Reinstalling Software
Drivers
What Is a Driver? . . . . . . . .
Identifying Drivers . . . . . . .
Reinstalling Drivers and Utilities
. . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . .
Troubleshooting Software and Hardware Problems in the Microsoft®
Windows® XP and Microsoft Windows Vista™ Operating Systems . .
93
93
94
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96
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®
®
Using Microsoft Windows System Restore . . . . . . . . . . . . . . .
96
Restoring Your Operating System
Using the Operating System CD.
. . . . . . . . . . . . . . . . . . . . . .
97
99
14 Adding and Replacing Parts
Before You Begin .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recommended Tools . . . . . . . . .
Turning Off Your Computer . . . . . .
Before Working Inside Your Computer
Hard Drive
. . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
103
Removing the Hard Drive
Contents
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Dismantling the Hard Drive
101
101
101
102
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104
106
Replacing the Hard Drive
. . . . . . . . . . . . . . . . . . . . . . . . . . .
108
Memory .
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108
Keyboard
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110
Hinge Cover
Mini-Cards
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111
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112
Wireless Local Area Network (WLAN) Cards
Mobile Broadband (WWAN) Cards . . . . . .
Subscriber Identity Module (SIM) Card .
. . . . . . . . . . . . . .
113
115
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117
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Internal Card With Bluetooth® Wireless Technology.
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117
Internal Card With Bluetooth® Wireless Technology.
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118
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119
Coin-Cell Battery .
15 Dell™ QuickSet
16 Traveling With Your Computer
Identifying Your Computer .
. . . . . . . . . . . . . . . . . . . . . . . . . .
123
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123
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124
Packing the Computer
Travel Tips
Traveling by Air
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
124
17 Getting Help
Obtaining Assistance
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Technical Support and Customer Service
DellConnect . . . . . . . . . . . . . . . .
Online Services . . . . . . . . . . . . . .
AutoTech Service . . . . . . . . . . . . .
Automated Order-Status Service . . . . .
. . . . . . . . . . . . . . . .
125
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127
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127
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127
Problems With Your Order .
Product Information
125
Returning Items for Warranty Repair or Credit
. . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . .
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127
Contents
Before You Call .
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128
Contacting Dell .
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128
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156
18 Specifications
Glossary
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
165
19 Appendix
FCC Notice (U.S. Only)
FCC Class B
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
175
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175
Macrovision Product Notice .
Contents
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176
1
Finding Information
NOTE: Some features or media may be optional and may not ship with your computer. Some features or
media may not be available in certain countries.
NOTE: Additional information may ship with your computer.
What Are You Looking For?
Find It Here
• A diagnostic program for my computer
• Drivers for my computer
• Notebook System Software (NSS)
Drivers and Utilities Media
NOTE: The Drivers and Utilities media may be optional and
may not ship with your computer.
Documentation and drivers are already installed on your
computer. You can use the media to reinstall drivers (see
Drivers and Utilities media) or to run the Dell Diagnostics
(see Drivers and Utilities media).
Readme files may be
included on your media to
provide up-to-the-minute
updates about technical
changes to your computer
or advanced technicalreference material for
technicians or experienced
users.
NOTE: Drivers and documentation updates can be found at
support.dell.com.
Finding Information
What Are You Looking For?
Find It Here
•
•
•
•
Quick Reference Guide
How to set up my computer
Basic troubleshooting information
How to run the Dell Diagnostics
How to remove and install parts
NOTE: This document may be optional and may not ship with
your computer.
NOTE: This document is available as a PDF at
support.dell.com.
•
•
•
•
•
•
Warranty information
Terms and Conditions (U.S. only)
Safety instructions
Regulatory information
Ergonomics information
End User License Agreement
• Service Tag and Express Service Code
• Microsoft Windows License Label
Dell™ Product Information Guide
Service Tag and Microsoft® Windows® License
These labels are located on your computer.
• Use the Service Tag to identify your computer when you
use support.dell.com or contact support.
• Enter the Express
Service Code to direct
your call when
contacting support.
10
Finding Information
What Are You Looking For?
Find It Here
• Solutions — Troubleshooting hints and tips, articles
from technicians, online courses, and frequently asked
questions
• Community — Online discussion with other Dell
customers
• Upgrades — Upgrade information for components, such
as memory, the hard drive, and the operating system
• Customer Care — Contact information, service call and
order status, warranty, and repair information
• Service and support — Service call status and support
history, service contract, online discussions with support
• Reference — Computer documentation, details on my
computer configuration, product specifications, and
white papers
• Downloads — Certified drivers, patches, and software
updates
• Notebook System Software (NSS) — If you reinstall the
operating system for your computer, you should also
reinstall the NSS utility. NSS provides critical updates
for your operating system and support for Dell™
3.5-inch USB floppy drives, Intel® processors, optical
drives, and USB devices. NSS is necessary for correct
operation of your Dell computer. The software
automatically detects your computer and operating
system and installs the updates appropriate for your
configuration.
Dell Support Website — support.dell.com
NOTE: Select your region or business segment to view the
appropriate support site.
• Software upgrades and troubleshooting hints —
Frequently asked questions, hot topics, and general
health of your computing environment
Dell Support Utility
• How to use Windows XP
• How to work with programs and files
• How to personalize my desktop
Windows Help and Support Center
1 Click Start → Help and Support.
2 Type a word or phrase that describes your problem and
click the arrow icon.
3 Click the topic that describes your problem.
4 Follow the instructions on the screen.
To download Notebook System Software:
1 Go to support.dell.com, select your region or business
segment, and enter your Service Tag.
2 Select Drivers & Downloads and click Go.
3 Click your operating system and search for the keyword
Notebook System Software.
NOTE: The support.dell.com user interface may vary
depending on your selections.
The Dell Support Utility is an automated upgrade and
notification system installed on your computer. This
support provides real-time health scans of your computing
environment, software updates, and relevant self-support
information. Access the Dell Support Utility from the
icon in the taskbar. For more information, see "Dell Support
Utility" on page 72.
Finding Information
11
What Are You Looking For?
Find It Here
• Information on network activity, the Power Management Dell QuickSet Help
Wizard, hotkeys, and other items controlled by Dell
To view Dell QuickSet Help, right-click the Quickset
QuickSet.
icon in the Microsoft® Windows® taskbar.
For more information on Dell QuickSet, see Drivers
and Utilities media.
• How to reinstall my operating system
Operating System media
NOTE: The Operating System CD may be optional and may
not ship with your computer.
The operating system is already installed on your computer.
To reinstall your operating system, use the Operating
System media. See Drivers and Utilities media.
After you reinstall your
operating system, use the
Drivers and Utilities media
to reinstall drivers for the
devices that came with
your computer.
Your operating system
product key label is located
on your computer (see
"Service Tag and
Microsoft® Windows® License" on page 10).
NOTE: The color of your media varies based on the operating
system you ordered.
12
Finding Information
2
About Your Computer
Front View
11
10
About Your Computer
13
1
display latch
touch pad buttons
speakers
display
track stick buttons
10
keyboard and network status
lights
device status lights
track stick
11
ambient light sensor
touch pad
keyboard
DISPLAY LATCH
DISPLAY
— Keeps the display closed.
— For more information about your display, see "Using the Display" on page 39.
DEVICE STATUS LIGHTS
Turns on when you turn on the computer and blinks when the computer is
in Standby mode.
Turns on when the computer reads or writes data.
NOTICE: To avoid loss of data, never turn off the computer while the
light is flashing.
Turns on steadily or blinks to indicate battery charge status.
If the computer is connected to an electrical outlet, the
• Solid green: The battery is charging.
• Flashing green: The battery is almost fully charged.
light operates as follows:
If the computer is running on a battery, the
light operates as follows:
• Off: The battery is adequately charged (or the computer is turned off).
• Flashing orange: The battery charge is low.
• Solid orange: The battery charge is critically low.
14
About Your Computer
TOUCH PAD
— Provides the functionality of a mouse. See "Touch Pad" on page 35 for more information.
TOUCH PAD BUTTONS
— Provide the functionality of a mouse. See "Touch Pad" on page 35 for more information.
TRACK STICK BUTTONS
TRACK STICK
— Provide the functionality of a mouse. See "Touch Pad" on page 35 for more information.
— Provide the functionality of a mouse. See "Touch Pad" on page 35 for more information.
— The keyboard includes a numeric keypad as well as the Windows logo key. For information on
supported keyboard shortcuts, see "Key Combinations" on page 33.
KEYBOARD
S P E A K E R S — To adjust the volume of the integrated speakers, press the volume-control keyboard shortcuts. For
more information, see "Key Combinations" on page 33.
KEYBOARD AND NETWORK STATUS LIGHTS
The green lights located above the keyboard indicate the following:
Turns on when the uppercase letter function is enabled.
Turns on when wireless devices are enabled.
Turns on when the numeric keypad is enabled.
Turns on when the scroll lock function is enabled.
About Your Computer
15
Turns on when Bluetooth® wireless technology is
enabled. To enable or disable Bluetooth wireless
technology or other wireless devices, turn the wireless
switch on or off.
NOTE: Bluetooth wireless technology is an optional
feature on your computer, so the
icon turns on only if
Bluetooth wireless technology is installed on your
computer.
For more information, see the documentation that came
with your Bluetooth wireless technology.
NOTICE: To avoid losing data, turn off your computer by performing a Microsoft® Windows® operating system
shutdown rather than by pressing the power button.
If the computer stops responding, press and hold the power button until the computer turns off completely (which
may take several seconds).
A M B I E N T L I G H T S E N S O R — Detects available environmental light and automatically increases or decreases the
display backlighting to compensate for low-light and high-light environments. Press the  and left-arrow key to
enable or disable the sensor..
Left Side View
security cable slot
headphone connector
Smart Card slott
microphone connector
PC Card slot
Secure Digital memory card
slot
NOTE: The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a
problem with the fans or the computer.
— Lets you attach a commercially available antitheft device to the computer. For more
information, see "Security Cable Lock" on page 59.
SECURITY CABLE SLOT
— Lets you connect a microphone to the
MICROPHONE CONNECTOR
HEADPHONE CONNECTOR
16
connector.
— Lets you connect headphones or speakers to the
About Your Computer
connector.
PC C A R D S L O T — Supports one PC Card, such as a modem or network adapter, or a 34-mm ExpressCard in an
adapter. The computer ships with a plastic blank installed in the slot. For more information, see "Installing a PC
Card or an ExpressCard" on page 54.
S M A R T C A R D S L O T — Supports one smart card.
S E C U R E D I G I T A L M E M O R Y C A R D S L O T — The Secure Digital memory card slot supports one Secure Digital
memory card. Use Secure Digital memory cards to save or back up data.
Right Side View
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your
computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow
can damage the computer or cause a fire.
air vents
wireless switch
power button
— The computer uses an internal fan to create airflow through the vents, which prevents the computer
from overheating.
AIR VENTS
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell
computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow
can damage the computer or cause a fire.The computer turns on the fan when the computer gets hot. Fan noise is
normal and does not indicate a problem with the fan or the computer.
W I R E L E S S S W I T C H — When enabled through Dell QuickSet, this switch can scan for a wireless LAN (WLAN) in
your vicinity. You can also use it to rapidly turn off or on any wireless devices such as WLAN cards and internal cards
with Bluetooth wireless technology (see "Dell Wi-Fi Catcher™ Network Locator" on page 51).
P O W E R B U T T O N — Press the power button to turn on the computer or exit a power management mode "Power
Management Modes" on page 29.
NOTICE: To avoid losing data, turn off your computer by performing a Microsoft® Windows® operating system
shutdown rather than by pressing the power button.
If the computer stops responding, press and hold the power button until the computer turns off completely (which
may take several seconds).
About Your Computer
17
Back View
network connector (RJ-45)
video connector
modem connector (RJ-11)
powered USB connector
USB connectors
IEEE 1394 Connector
NETWORK CONNECTOR
AC adapter connector
(RJ-45 )
NOTICE: The network connector is slightly larger than the modem connector. To avoid damaging the computer, do
not plug a telephone line into the network connector.
Connects the computer to a network. The two lights next to
the connector indicate the status of both the connection
and the transfer of information for wired network
communications.
For information on using the network adapter, see the device
user’s guide supplied with your computer. See "Finding
Information" on page 9.
MODEM CONNECTOR
( R J - 1 1)
Connect the telephone line to the modem connector.
For information on using the modem, see the online modem
documentation supplied with your computer. See "Finding
Information" on page 9 for information about accessing
online user’s guides.
US B C O N N E C T O R S
Connect a USB device, such as a mouse, keyboard, or
printer. You can also connect the optional floppy drive
directly to a USB connector using the optional floppy drive
cable.
18
About Your Computer
VIDEO CONNECTOR
Connects an external monitor. For more information, see
"Using the Display" on page 39.
POWERED
USB C O N N E C T O R — Powers USB peripheral devices
IEEE 1394 C O N N E C T O R — Connects devices supporting IEEE 1394 high-speed transfer rates, such as some digital
video cameras.
AC A D A P T E R C O N N E C T O R
Connects an AC adapter to the computer.
The AC adapter converts AC power to the DC power required by the computer. You can connect the AC adapter
with your computer turned either on or off.
CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power
strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip
or electrical outlet may cause fire or equipment damage.
NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself,
and pull firmly but gently to avoid damaging the cable. When you wrap the AC adapter cable, ensure that you follow
the angle of the connector on the AC adapter to avoid damaging the cable.
NOTE: The D430 has been optimally designed to be used with the slim Media Base for docking. However, it is
compatible with the D-Family D/Port and D/Dock. With the use of the D-Family D/Port and D/Dock, all ports can be
effectively utilized except for the 1394 port. If the use of this port is required, it is recommended that you utilize the
Media Base as your primary docking device.
About Your Computer
19
The AC adapter converts AC power to the DC power required by the computer. You can connect the AC adapter
with your computer turned either on or off.
CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power
strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip
or electrical outlet may cause fire or equipment damage.
NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself,
and pull firmly but gently to avoid damaging the cable.
Bottom View
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your
computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow
can damage the computer or cause a fire.
20
About Your Computer
1
battery
battery-bay latch release (2)
air vents
battery charge gauge
"memory module/WLAN MiniCard cover" on page 21
docking device slot
B A T T E R Y — When a battery is installed, you can use the computer without connecting the computer to an
electrical outlet. For more information, see "Using a Battery" on page 27.
— Provides information on the battery charge. For more information, see "Checking the
Battery Charge" on page 28.
BATTERY CHARGE GAUGE
BATTERY-BAY LATCH RELEASE
(2 ) — Releases the battery. See "Replacing the Battery" on page 31 for instructions.
— Covers the compartment that contains one memory module and the WLAN Mini-Card. For additional
information, see "Adding and Replacing Parts" on page 101.
COVER
M E M O R Y M O D U L E /WL A N M I N I - C A R D C O V E R — Covers the compartment that contains the second memory
module connector (DIMM B) (see "Memory" on page 158).
— The computer uses an internal fan to create airflow through the vents, which prevents the computer
from overheating.
AIR VENTS
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell
computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow
can damage the computer or cause a fire.The computer turns on the fan when the computer gets hot. Fan noise is
normal and does not indicate a problem with the fan or the computer.
DOCKING DEVICE SLOT
— Lets you attach your computer to a docking device. See the documentation that came
About Your Computer
21
with your docking device for additional information.
NOTICE: Your computer features Dell Undock & Go™ technology that allows you to undock your computer without
going into standby mode. Because the computer may not automatically go into standby mode when it is undocked,
be sure the settings in the Power Options control panel do not prohibit the computer from going into standby mode.
If you change the Power Options control panel to prohibit the computer from going into standby mode, you greatly
increase the chances of causing your battery to wear down quickly or causing your computer to overheat.
22
About Your Computer
3
Transferring Information to a New Computer
You can use your operating system "wizards" to help you transfer files and other data from one
computer to another—for example, from an old computer to a new computer. For instructions, see
the following section that corresponds to the operating system your computer is running.
Microsoft® Windows® XP
The Microsoft Windows XP operating system provides the Files and Settings Transfer Wizard to
move data from a source computer to a new computer. You can transfer data, such as:
•
E-mail messages
•
Toolbar settings
•
Window sizes
•
Internet bookmarks
You can transfer the data to the new computer over a network or serial connection, or you can store it
on removable media, such as a writable CD, for transfer to the new computer.
NOTE: You can transfer information from an old computer to a new computer by directly connecting a serial
cable to the input/output (I/O) ports of the two computers. To transfer data over a serial connection, you must
access the Network Connections utility from the Control Panel and perform additional configuration steps,
such as setting up an advanced connection and designating the host computer and the guest computer.
For instructions on setting up a direct cable connection between two computers, see Microsoft Knowledge
Base Article #305621, titled How to Set Up a Direct Cable Connection Between Two Computers in Windows XP.
This information may not be available in certain countries.
For transferring information to a new computer, you must run the Files and Settings Transfer
Wizard. You can use the optional Operating System media for this process or you can create a wizard
disk with the Files and Settings Transfer Wizard.
Running the Files and Settings Transfer Wizard With the Operating System Media
NOTE: This procedure requires the Operating System media. This media is optional and may not be included
with certain computers.
To prepare a new computer for the file transfer:
1 Open the Files and Settings Transfer Wizard: click Start→ All Programs→ Accessories→ System
Tools→ Files and Settings Transfer Wizard.
2 When the Files and Settings Transfer Wizard welcome screen appears, click Next.
Transferring Information to a New Computer
23
3 On the Which computer is this? screen, click New Computer→ Next.
4 On the Do you have a Windows XP CD? screen, click I will use the wizard from the Windows XP
CD→ Next.
5 When the Now go to your old computer screen appears, go to your old or source computer. Do not
click Next at this time.
To copy data from the old computer:
1 On the old computer, insert the Windows XP Operating System media.
2 On the Welcome to Microsoft Windows XP screen, click Perform additional tasks.
3 Under What do you want to do?, click Transfer files and settings→ Next.
4 On the Which computer is this? screen, click Old Computer→ Next.
5 On the Select a transfer method screen, click the transfer method you prefer.
6 On the What do you want to transfer? screen, select the items you want to transfer and click Next.
After the information has been copied, the Completing the Collection Phase screen appears.
7 Click Finish.
To transfer data to the new computer:
1 On the Now go to your old computer screen on the new computer, click Next.
2 On the Where are the files and settings? screen, select the method you chose for transferring your
settings and files and click Next.
The wizard reads the collected files and settings and applies them to your new computer.
When all of the settings and files have been applied, the Finished screen appears.
3 Click Finished and restart the new computer.
Running the Files and Settings Transfer Wizard Without the Operating System Media
To run the Files and Settings Transfer Wizard without the Operating System media, you must create a
wizard disk that will allow you to create a backup image file to removable media.
To create a wizard disk, use your new computer with Windows XP and perform the following steps:
1 Open the Files and Settings Transfer Wizard: click Start→ All Programs→ Accessories→ System
Tools→ Files and Settings Transfer Wizard.
2 When the Files and Settings Transfer Wizard welcome screen appears, click Next.
3 On the Which computer is this? screen, click New Computer→ Next.
4 On the Do you have a Windows XP CD? screen, click I want to create a Wizard Disk in the following
drive→ Next.
5 Insert the removable media, such as a writable CD, and click OK.
24
Transferring Information to a New Computer
6 When the disk creation completes and the Now go to your old computer message appears,
do not click Next.
7 Go to the old computer.
To copy data from the old computer:
1 On the old computer, insert the wizard disk.
2 Click Start→ Run.
3 In the Open field on the Run window, browse to the path for fastwiz (on the appropriate removable
media) and click OK.
4 On the Files and Settings Transfer Wizard welcome screen, click Next.
5 On the Which computer is this? screen, click Old Computer→ Next.
6 On the Select a transfer method screen, click the transfer method you prefer.
7 On the What do you want to transfer? screen, select the items you want to transfer and click Next.
After the information has been copied, the Completing the Collection Phase screen appears.
8 Click Finish.
To transfer data to the new computer:
1 On the Now go to your old computer screen on the new computer, click Next.
2 On the Where are the files and settings? screen, select the method you chose for transferring your
settings and files and click Next. Follow the instructions on the screen.
The wizard reads the collected files and settings and applies them to your new computer.
When all of the settings and files have been applied, the Finished screen appears.
3 Click Finished and restart the new computer.
NOTE: For more information about this procedure, search support.dell.com for document #154781 (What Are The
Different Methods To Transfer Files From My Old Computer To My New Dell™ Computer Using the Microsoft®
Windows® XP Operating System?).
NOTE: Access to the Dell™ Knowledge Base document may not be available in certain countries.
Microsoft Windows Vista™
1 Click the Windows Vista Start button,
Windows Easy Transfer.
, and then click Transfer files and settings→ Start
2 In the User Account Control dialog box, click Continue.
3 Click Start a new transfer or Continue a transfer in progress.
4 Follow the instructions provided on the screen by the Windows Easy Transfer wizard.
Transferring Information to a New Computer
25
26
Transferring Information to a New Computer
4
Using a Battery
Battery Performance
NOTE: For information about the Dell warranty for your computer, see the Product Information Guide or
separate paper warranty document that shipped with your computer.
For optimal computer performance and to help preserve BIOS settings, operate your Dell™ portable
computer with the main battery installed at all times. One battery is supplied as standard equipment
in the battery bay.
NOTE: Because the battery may not be fully charged, use the AC adapter to connect your new computer to an
electrical outlet the first time you use the computer. For best results, operate the computer with the AC
adapter until the battery is fully charged. To view battery charge status, check the Power Meter in Power
Options (see "Accessing Power Options Properties" on page 31).
Battery operating time varies depending on operating conditions.
NOTE: Battery operating time (the time the battery can hold a charge) decreases over time. Depending on
how often the battery is used and the conditions under which it is used, you may need to purchase a new
battery during the life of your computer.
NOTE: It is recommended that you connect your computer to an electrical outlet when writing to a CD or DVD.
Operating time is significantly reduced when you perform operations including, but not limited to,
the following:
•
Using optical drives.
•
Using wireless communications devices, PC Cards, Express Cards, media memory cards, or USB
devices.
•
Using high-brightness display settings, 3D screen savers, or other power-intensive programs such
as complex 3D graphics applications.
•
Running the computer in maximum performance mode. See "Configuring Power Management
Settings" on page 31 for information about accessing Windows Power Options Properties or Dell
QuickSet, which you can use to configure power management settings.
You can check the battery charge before you insert the battery into the computer (see "Checking the
Battery Charge" on page 28). You can also set power management options to alert you when the
battery charge is low (see "Configuring Power Management Settings" on page 31).
CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery
only with a compatible battery purchased from Dell. The lithium ion battery is designed to work with your
Dell computer. Do not use a battery from another computer with your computer.
Using a Battery
27
CAUTION: Do not dispose of batteries with household waste. When your battery no longer holds a charge, call
your local waste disposal or environmental agency for advice on disposing of a lithium-ion battery. See "Battery
Disposal" in the Product Information Guide.
CAUTION: Misuse of the battery may increase the risk of fire or chemical burn. Do not puncture, incinerate,
disassemble, or expose the battery to temperatures above 65°C (149°F). Keep the battery away from children.
Handle damaged or leaking batteries with extreme care. Damaged batteries may leak and cause personal injury
or equipment damage.
Checking the Battery Charge
The Dell QuickSet Battery Meter, the Microsoft Windows Power Meter window and
icon, the
battery charge gauge and health gauge, and the low-battery warning provide information on the battery
charge.
Dell™ QuickSet Battery Meter
If Dell QuickSet is installed, press  to display the QuickSet Battery Meter. The Battery
Meter displays status, battery health, charge level, and charge completion time for the battery in your
computer.
For more information about QuickSet, right-click the QuickSet icon in the taskbar, and click Help.
Microsoft® Windows® Power Meter
The Windows Power Meter indicates the remaining battery charge. To check the Power Meter, doubleclick the
icon on the taskbar.
If the computer is connected to an electrical outlet, a
icon appears.
Charge Gauge
By either pressing once or pressing and holding the status button on the charge gauge on the battery, you
can check:
•
Battery charge (check by pressing and releasing the status button)
•
Battery health (check by pressing and holding the status button)
The battery operating time is largely determined by the number of times it is charged. After hundreds of
charge and discharge cycles, batteries lose some charge capacity—or battery health. That is, a battery can
show a status of "charged" but maintain a reduced charge capacity (health).
Check the Battery Charge
To check the battery charge, press and release the status button on the battery charge gauge to illuminate
the charge-level lights. Each light represents approximately 20 percent of the total battery charge. For
example, if the battery has 80 percent of its charge remaining, four of the lights are on. If no lights
appear, the battery has no charge.
28
Using a Battery
Check the Battery Health
NOTE: You can check battery health in one of two ways: by using the charge gauge on the battery as described
below and by using the Battery Meter in Dell QuickSet. For information about QuickSet, right-click the icon in the
taskbar, and click Help.
To check the battery health using the charge gauge, press and hold the status button on the battery
charge gauge for at least 3 seconds. If no lights appear, the battery is in good condition, and more than 80
percent of its original charge capacity remains. Each light represents incremental degradation. If five
lights appear, less than 60 percent of the charge capacity remains, and you should consider replacing the
battery. See "Battery" on page 161 for more information about the battery operating time.
Low-Battery Warning
NOTICE: To avoid losing or corrupting data, save your work immediately after a low-battery warning. Then
connect the computer to an electrical outlet. If the battery runs completely out of power, hibernate mode begins
automatically.
A pop-up window warns you when the battery charge is approximately 90 percent depleted. The
computer enters hibernate mode when the battery charge is at a critically low level.
You can change the settings for the battery alarms in QuickSet or the Power Options Properties window.
See "Configuring Power Management Settings" on page 31 for information about accessing QuickSet or
the Power Options Properties window.
Conserving Battery Power
Perform the following actions to conserve battery power:
•
Connect the computer to an electrical outlet when possible because battery life is largely determined
by the number of times the battery is used and recharged.
•
Place the computer in standby mode or hibernate mode when you leave the computer unattended for
long periods of time. See "Power Management Modes" on page 29.
•
Use the Power Management Wizard or the Power Options Properties window to select options to
optimize your computer’s power usage. These options can also be set to change when you press the
power button, close the display, or press .
NOTE: See "Configuring Power Management Settings" on page 31 for information on conserving battery power.
Power Management Modes
Standby and Sleep Mode
Standby mode (sleep mode in Microsoft Windows Vista™) conserves power by turning off the display
and the hard drive after a predetermined period of inactivity (a time-out). When the computer exits
standby or sleep mode, it returns to the same operating state it was in before entering standby or sleep
mode.
Using a Battery
29
NOTICE: If your computer loses AC and battery power while in standby or sleep mode, it may lose data.
To enter standby mode in Windows XP, click the Start button, click Turn off computer, and then click
Stand by.
To enter sleep mode in Windows Vista, click the Windows Vista Start button
, and then click Sleep.
Depending on how you set the power management options in the Power Options Properties window or
the QuickSet Power Management Wizard, you may also use one of the following methods:
•
Press the power button.
•
Close the display.
•
Press .
To exit standby or sleep mode, press the power button or open the display, depending on how you set the
power management options. You cannot make the computer exit standby or sleep mode by pressing a key
or touching the touch pad.
Hibernate Mode
Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then
completely turning off the computer. When the computer exits hibernate mode, it returns to the same
operating state it was in before entering hibernate mode.
NOTICE: You cannot remove devices or undock your computer while your computer is in hibernate mode.
Your computer enters hibernate mode if the battery charge level becomes critically low.
To manually enter hibernate mode in Windows XP, click the Start button, click Turn off computer, press
and hold , and then click Hibernate.
To manually enter hibernate mode in Windows Vista, click the Windows Vista Start button
then click Hibernate.
, and
Depending on how you set the power management options in the Power Options Properties window or
the QuickSet Power Management Wizard, you may also use one of the following methods to enter
hibernate mode:
•
Press the power button.
•
Close the display.
NOTE: Some PC Cards or Express Cards may not operate correctly after the computer exits hibernate mode.
Remove and reinsert the card (see "Removing a PC Card or Blank" on page 56), or restart (reboot) your computer.
To exit hibernate mode, press the power button. The computer may take a short time to exit hibernate
mode. You cannot make the computer exit hibernate mode by pressing a key or touching the touch pad.
For more information on hibernate mode, see the documentation that came with your operating system.
30
Using a Battery
Configuring Power Management Settings
You can use the QuickSet Power Management Wizard or Windows Power Options Properties to
configure the power management settings on your computer. For more information about QuickSet,
right-click the QuickSet icon in the taskbar and click Help.
Accessing Power Options Properties
Windows XP
Click the Start button, point to Control Panel → Performance and Maintenance, and then click Power
Options
Windows Vista
Click the Windows Vista Start button
click Power Options.
, click Control Panel → System and Maintenance and then
Charging the Battery
When you connect the computer to an electrical outlet or install a battery while the computer is
connected to an electrical outlet, the computer checks the battery charge and temperature. If necessary,
the AC adapter then charges the battery and maintains the battery charge.
NOTE: With Dell™ ExpressCharge™, when the computer is turned off, the AC adapter charges a completely
discharged battery to 80 percent in about 1 hour and to 100 percent in approximately 2 hours. Charge time is longer
with the computer turned on. You can leave the battery in the computer for as long as you like. The battery’s internal
circuitry prevents the battery from overcharging.
If the battery is hot from being used in your computer or being in a hot environment, the battery may
not charge when you connect the computer to an electrical outlet.
The battery is too hot to start charging if the
light flashes alternately green and orange. Disconnect
the computer from the electrical outlet and allow the computer and the battery to cool to room
temperature. Then connect the computer to an electrical outlet to continue charging the battery.
For information about resolving problems with a battery, see "Power Problems" on page 83.
Replacing the Battery
CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only
with a compatible battery purchased from Dell. The battery is designed to work with your Dell™ computer. Do not
use a battery from other computers with your computer.
CAUTION: Before performing these procedures, turn off the computer, disconnect the AC adapter from the
electrical outlet and the computer, disconnect the modem from the wall connector and computer, and remove any
other external cables from the computer.
NOTICE: You must remove all external cables from the computer to avoid possible connector damage.
Using a Battery
31
To remove the battery:
1 If the computer is connected to a docking device (docked), undock it. See the documentation that
came with your docking device for instructions.
2 Ensure that the computer is turned off.
3 Slide and hold the battery-bay latch release on the bottom of the computer, and then remove the
battery from the bay.
battery-bay latch releases (2)
BATTERY-BAY LATCH RELEASES
battery
( 2) — Releases the battery.
B A T T E R Y — When a battery is installed, you can use the computer without connecting the computer to an
electrical outlet. .
To replace the battery, place the battery in the bay and press down until the battery-bay latch release
clicks.
Storing a Battery
Remove the battery when you store your computer for an extended period of time. A battery discharges
during prolonged storage. After a long storage period, recharge the battery fully (see "Charging the
Battery" on page 31) before you use it.
32
Using a Battery
5
Using the Keyboard and Touch Pad
Numeric Keypad
numeric keypad
The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the
keypad has multiple functions. The keypad numbers and symbols are marked in blue on the right of
the keypad keys. To type a number or symbol, hold down  and press the desired key.
•
To enable the keypad, press . The
•
To disable the keypad, press  again.
light indicates that the keypad is active.
Key Combinations
System Functions

Opens the Task Manager window.
Using the Keyboard and Touch Pad
33
Battery

Displays the Dell™ QuickSet Battery Meter (see "Dell™
QuickSet Battery Meter" on page 28).
Optical Drive Tray

Ejects the tray out of the drive if Dell QuickSet is
installed (see "Dell™ QuickSet" on page 121).
Display Functions

Switches the video image to the next display option. The
options include the integrated display, an external
monitor, and both displays simultaneously.

Scales between wide-screen and standard aspect ratio
video resolutions.
 and left-arrow key
Activates the ambient light sensor, which controls
brightness of the display based on light level in the
current environment.
 and up-arrow key
Increases brightness on the integrated display only (not
on an external monitor).
 and down-arrow key
Decreases brightness on the integrated display only (not
on an external monitor).
Power Management

Activates a power management mode. You can
reprogram this keyboard shortcut to activate a different
power management mode using the Advanced tab in the
Power Options Properties window (see "Power
Management Modes" on page 29).

Puts the computer into hibernate mode. Dell QuickSet is
required (see "Dell™ QuickSet" on page 121).
Speaker Functions
34

Increases the volume of the integrated speakers and
external speakers, if attached.

Decreases the volume of the integrated speakers and
external speakers, if attached.
Using the Keyboard and Touch Pad

Enables and disables the integrated speakers and external
speakers, if attached.
Microsoft® Windows® Logo Key Functions
Windows logo key and 
Minimizes all open windows
Windows logo key and 
Restores all minimized windows. This key
combination functions as a toggle to restore
minimized windows following the use of the
Windows logo key and  key combination.
Windows logo key and 
Runs Windows Explorer.
Windows logo key and 
Opens the Run dialog box.
Windows logo key and 
Opens the Search Results dialog box.
Windows logo key and 
Opens the Search Results-Computer dialog box (if
the computer is connected to a network).
Windows logo key and 
Opens the System Properties dialog box.
To adjust keyboard operation, such as the character repeat rate, open the Control Panel, click Printers
and Other Hardware, and click Keyboard. For information about the Control Panel, see the Windows
Help and Support Center. To access the Help and Support Center, see "Windows Help and Support
Center" on page 11.
Touch Pad
The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the
display. Use the touch pad and touch pad buttons as you would use a mouse.
Using the Keyboard and Touch Pad
35
1
track stick buttons
TRACK STICK BUTTONS
TOUCH PAD
touch pad
touch pad buttons
— Provide the functionality of a mouse.
— Provides the functionality of a mouse.
TOUCH PAD BUTTONS
— Provide the functionality of a mouse.
•
To move the cursor, lightly slide your finger over the touch pad.
•
To select an object, lightly tap once on the surface of the touch pad or use your thumb to press the left
touch-pad button.
•
To select and move (or drag) an object, position the cursor on the object and tap twice on the touch
pad. On the second tap, leave your finger on the touch pad and move the selected object by sliding
your finger over the surface.
•
To double-click an object, position the cursor on the object and tap twice on the touch pad or use your
thumb to press the left touch-pad button twice.
You can also use the track stick to move the cursor. Press the track stick left, right, up, or down to change
the direction of the cursor on the display. Use the track stick and track stick buttons as you would use a
mouse.
36
Using the Keyboard and Touch Pad
Fingerprint Reader (optional)
fingerprint reader (optional)
NOTE: The fingerprint reader is optional and may not be installed on your computer. For information on how to
activate and use the security management software that controls the fingerprint reader, see "Security
Management Software" on page 60.
Customizing the Touch Pad and Track Stick
You can use the Mouse Properties window to disable the touch pad and track stick or adjust their
settings.
1 Open the Control Panel, and then click Mouse. For information about the Control Panel, see the
Windows Help and Support Center. To access the Help and Support Center, see "Windows Help and
Support Center" on page 11.
2 In the Mouse Properties window:
•
Click the Device Select tab to disable the touch pad and track stick.
•
Click the Touch Pad tab to adjust touch pad and track stick settings.
3 Click OK to save the settings and close the window.
Changing the Track Stick Cap
You can replace your track stick cap if it wears down from prolonged use. You can purchase additional
caps by visiting the Dell website at dell.com.
Using the Keyboard and Touch Pad
37
1 Pull the cap off the track stick.
2 Align the new cap over the square track-stick post and gently press the cap down onto the post.
NOTICE: The track stick can damage the display if it is not properly seated on the post.
3 Test the track stick to ensure that the cap is seated properly.
38
Using the Keyboard and Touch Pad
6
Using the Display
Adjusting Brightness
When a Dell™ computer is running on battery power, you can conserve power by setting the display
brightness to the lowest comfortable setting by pressing  and the up- or down-arrow key on
the keyboard.
NOTE: Brightness key combinations only affect the display on your portable computer, not monitors or
projectors that you attach to your portable computer or docking device. If your computer is connected to an
external monitor and you try to change the brightness level, the Brightness Meter may appear, but the
brightness level on the external device does not change.
You can press the following keys to adjust display brightness:
•
Press  and the up-arrow key to increase brightness on the integrated display only (not on an
external monitor).
•
Press  and the down-arrow key to decrease brightness on the integrated display only (not on
an external monitor).
Switching the Video Image From Your Computer Display to a
Projector
When you start the computer with an external device (such as an external monitor or projector)
attached and turned on, the image may appear on either the computer display or the external device.
Press  to switch the video image between the display only, the external device only, or
the display and the external device simultaneously.
Making Images and Text Look Bigger or Sharper on the Screen:
Setting Display Resolution and Refresh Rate
NOTE: If you change the display resolution from the current settings, the image may appear blurry or text may
be hard to read if you change the resolution to one not supported by your computer and display. Before you
change any of the display settings, make a note of the current settings so you can change back to the previous
settings if you need to.
Using the Display
39
You can enhance the legibility of text and change the appearance of images on the screen by adjusting
display resolution. As you increase resolution, items appear smaller on the screen. In contrast, lower
resolution causes text and images to appear larger and can benefit people with vision impairments. To
display a program at a specific resolution, both the video card and the display must support the program,
and the necessary video drivers must be installed.
NOTE: Use only the Dell-installed video drivers, which are designed to offer the best performance with your Dellinstalled operating system.
If you choose a resolution or color palette that is higher than the display supports, the settings adjust
automatically to the closest supported values.
To set the display resolution and refresh rate for your display, perform the steps in the following section
that corresponds to the operating system your computer is using.
Microsoft® Windows® XP
1 Click Start→ Settings→ Control Panel.
2 Under Pick a category, click Appearance and Themes.
3 Under Pick a task..., click the area you want to change, or under or pick a Control Panel icon, click
Display.
4 In the Display Properties window, click the Settings tab.
5 Try different settings for Color quality and Screen resolution.
NOTE: As the resolution increases, icons and text appear smaller on the screen.
Windows Vista™
1 Click the Windows Vista Start button,
, and click Control Panel.
2 Under Appearance and Personalization, click Adjust screen resolution.
3 In the Display Settings window, under Resolution, slide the slide bar to the left/right to
decrease/increase the screen resolution.
4 Click How do I get the best display? for further instructions.
If the video resolution setting is higher than that supported by the display, the computer enters pan
mode. In pan mode, the entire video image cannot be displayed at one time, and the taskbar that usually
appears at the bottom of the desktop may no longer be visible. To view the parts of the video image that
are not visible, you can use the touch pad or track stick to "pan" (or move) the image up, down, left, and
right.
NOTICE: You can damage an external monitor by using an unsupported refresh rate. Before adjusting the refresh
rate on an external monitor, see the user’s guide for the monitor.
40
Using the Display
Using an External Monitor Simultaneously as an Extension of Your
Computer Display
You can attach an external monitor or projector to your computer and use it as an extension of your
display (known as "dual independent display" or "extended desktop" mode). This mode allows you to use
both screens independently and drag objects from one screen to the other, effectively doubling the
amount of viewable work space.
To use extended desktop mode, perform the steps in the following section that corresponds to the
operating system your computer is using.
Microsoft® Windows® XP
1 Connect the external monitor, TV, or projector to the computer.
2 Click Start→ Settings→ Control Panel.
3 Under Pick a category, click Appearance and Themes.
4 Under Pick a task..., click the area you want to change, or under or pick a Control Panel icon, click
Display.
5 In the Display Properties window, click the Settings tab.
NOTE: If you choose a resolution or color palette that is higher than the display supports, the settings adjust
automatically to the closest supported values. For more information, see your operating system documentation.
6 Click the monitor 2 icon, click the Extend my Windows desktop... check box, and then click Apply.
7 Change Screen Area to the appropriate sizes for both displays and click Apply.
8 If prompted to restart the computer, click Apply the new color setting without restarting and click
OK.
9 If prompted, click OK to resize your desktop.
10 If prompted, click Yes to keep the settings.
11 Click OK to close the Display Properties window.
To disable dual independent display mode:
1 Click the Settings tab in the Display Properties window.
2 Click the monitor 2 icon, uncheck the Extend my Windows desktop onto this monitor option, and
then click Apply.
If necessary, press  to bring the screen image back to the computer display.
Windows Vista™
1 Click the Windows Vista Start button,
, and click Control Panel.
2 Under Appearance and Personalization, click Adjust screen resolution.
Using the Display
41
3 In the Display Settings window, click the monitor 2 icon, click the Extend the desktop onto this
monitor check box, and then click Apply.
4 Click OK to close the Display Settings window.
To disable extended desktop mode:
1 In the Display Settings window, click the Settings tab.
2 Click the monitor 2 icon, uncheck the Extend the desktop onto this monitor option, and then click
Apply.
Using an External Monitor as Your Primary Display: Swapping
Primary and Secondary Displays
To swap your primary and secondary display designations (for example, to use your external monitor as
your primary display after docking), perform the steps in the following section that corresponds to the
operating system your computer is using.
Microsoft® Windows® XP
1 Click the Start button and click Control Panel.
2 Under Pick a category, click Appearance and Themes.
3 Under Pick a task..., click the area you want to change, or under or pick a Control Panel icon, click
Display.
4 Click the Settings tab→ Advanced→ Displays tab.
See the documentation that came with your video card for additional information.
Windows Vista™
1 Click the Windows Vista Start button,
, and click Control Panel.
2 Under Appearance and Personalization, click Adjust screen resolution.
3 In the Display Settings window, click the monitor 2 icon, click the This is my main monitor check
box, and then click Apply.
4 Click OK to close the Display Settings window.
42
Using the Display
7
Setting Up and Using Networks
Setting up a computer network provides connectivity between your computer and the Internet,
another computer, or a network. For example, with a network set up in a home or small office you
can print to a shared printer, access drives and files on another computer, browse other networks, or
access the Internet. You can set up a local area network (LAN) using a network or broadband modem
cable or set up a wireless LAN (WLAN).
The Microsoft Windows® XP and Microsoft Windows Vista™ operating systems provide wizards to
help guide you through the process of networking computers. For more information about
Networking, see the Windows Help and Support Center (see "Windows Help and Support Center"
on page 11).
Connecting a Network or Broadband Modem Cable
Before you connect your computer to a network, the computer must have a network adapter
installed and a network cable connected to it.
1 Connect the network cable to the network adapter connector on the back of your computer.
NOTE: Insert the cable connector until it clicks into place, and then gently pull the cable to ensure that it
is securely attached.
2 Connect the other end of the network cable to a network connection device or a network wall
connector.
NOTE: Do not use a network cable with a telephone wall connector.
Setting Up and Using Networks
43
Setting Up a Network in the Microsoft® Windows® XP Operating
System
1 Click Start→ All Programs→ Accessories→ Communications→ Network Setup Wizard→ Next→
Checklist for creating a network.
NOTE: Selecting the connection method labeled This computer connects directly to the Internet enables the
integrated firewall provided with Windows XP Service Pack 2 (SP2).
2 Complete the checklist.
3 Return to the Network Setup Wizard and follow the instructions in the wizard.
Setting Up a Network in the Microsoft Windows Vista™ Operating
System
1 Click the Windows Vista Start button,
network.
, and then click Connect To→ Set up a connection or
2 Select an option under Choose a connection option.
3 Click Next, and then follow the instructions in the wizard.
44
Setting Up and Using Networks
Wireless Local Area Network
A WLAN is a series of interconnected computers that communicate with each other over the air waves
rather than through a network cable connected to each computer. In a WLAN, a radio communications
device called an access point or wireless router connects network computers and provides Internet, or
network, access. The access point or wireless router and the wireless network card in the computer
communicate by broadcasting data from their antennas over the air waves.
What You Need to Establish a WLAN Connection
Before you can set up a WLAN, you need:
•
High-speed (broadband) Internet access (such as cable or DSL)
•
A broadband modem that is connected and working
•
A wireless router or access point
•
A wireless network card for each computer that you want to connect to your WLAN
•
A network cable with a network (RJ-45) connector
Checking Your Wireless Network Card
Depending on what you selected when you purchased your computer, the computer has a variety of
configurations. To confirm that your computer has a wireless network card and to determine the type of
card, use one of the following:
•
The Start button and the Connect To option
•
The order confirmation for your computer
Start Button and Connect To Option
In Microsoft Windows XP, click Start→ Connect To→ Show all connections.
In Microsoft Windows Vista, click
→ Connect To→ View network computers and devices.
NOTE: If your computer is set to the Classic Start menu option, you can view network connections by clicking the
Start→ Settings→ Network Connections. If Wireless Network Connection does not appear, you may not have a
wireless network card. If Wireless Network Connection does not appear under LAN or High-Speed Internet, you
may not have a wireless network card.
If Wireless Network Connection appears, you have a wireless network card. To view detailed information
about the wireless network card:
1 Right-click Wireless Network Connection.
2 Click Properties.
The Wireless Network Connection Properties window appears. The wireless network card’s name and
model number are listed on the General tab.
Setting Up and Using Networks
45
The Order Confirmation for Your Computer
The order confirmation that you received when you ordered your computer lists the hardware and
software that shipped with your computer.
Setting Up a New WLAN Using a Wireless Router and a Broadband Modem
1 Contact your Internet service provider (ISP) to obtain specific information about the connection
requirements for your broadband modem.
2 Ensure that you have wired Internet access through your broadband modem before you attempt to set
up a wireless Internet connection (see "Connecting a Network or Broadband Modem Cable" on
page 43).
3 Install any software required for your wireless router. Your wireless router may have been shipped with
an installation CD. Installation CDs usually contain installation and troubleshooting information.
Install the required software according to the instructions provided by the router manufacturer.
4 Shut down your computer and any other wireless-enabled computers in the vicinity through the Start
or
menu.
5 Disconnect your broadband modem power cable from the electrical outlet.
6 Disconnect the network cable from the computer and the modem.
7 Disconnect the AC adapter cable from your wireless router to ensure that there is no power connected
to the router.
NOTE: Wait for a minimum of 5 minutes after disconnecting your broadband modem before you continue with the
network setup.
8 Insert a network cable into the network (RJ-45) connector on the unpowered broadband modem.
9 Connect the other end of the network cable into the Internet network (RJ-45) connector on the
unpowered wireless router.
10 Ensure that no network or USB cables other than the network cable connecting the modem and the
wireless router are connected to the broadband modem.
NOTE: Restart your wireless equipment in the order described below to prevent a potential connection failure.
11 Turn on only your broadband modem and wait for at least 2 minutes for the broadband modem to
stabilize. After 2 minutes, proceed to step 12.
12 Turn on your wireless router and wait for at least 2 minutes for the wireless router to stabilize. After 2
minutes, proceed to the step 13.
13 Start your computer and wait until the boot process completes.
14 See the documentation that came with your wireless router to set up the wireless router:
46
•
Establish communication between your computer and your wireless router.
•
Configure your wireless router to communicate with your broadband router.
Setting Up and Using Networks
•
Find out your wireless router’s broadcast name. The technical term for the name of your router’s
broadcast name is Service Set Identifier (SSID) or network name.
15 If necessary, configure your wireless network card to connect to the wireless network (see "Connecting
to a WLAN" on page 47).
Connecting to a WLAN
NOTE: Before you connect to a WLAN, ensure that you have followed the instructions in "Wireless Local Area
Network" on page 45.
NOTE: The following networking instructions do not apply to internal cards with Bluetooth® wireless technology
or cellular products.
This section provides general procedures for connecting to a network using wireless technology. Specific
network names and configuration details vary. See "Wireless Local Area Network" on page 45 for more
information about how to prepare for connecting your computer to a WLAN.
Your wireless network card requires specific software and drivers for connecting to a network. The
software is already installed.
NOTE: If the software is removed or corrupted, follow the instructions in the user documentation for your wireless
network card. Verify the type of wireless network card installed in your computer and then search for that name on
the Dell™ Support website at support.dell.com. For information on the type of wireless network card that is
installed in your computer, see "Checking Your Wireless Network Card" on page 45.
Determining the Wireless Network Device Manager
Depending on the software installed on your computer, different wireless configuration utilities may
manage your network devices:
•
Your wireless network card’s client utility
•
The Windows XP or Windows Vista operating system
In Windows XP:
To determine which wireless configuration utility is managing your wireless network card in Windows
XP:
1 Click Start→ Settings→ Control Panel→ Network Connections.
2 Right-click the Wireless Network Connection icon, and then click View Available Wireless Networks.
If the Choose a wireless network window states Windows cannot configure this connection, the wireless
network card’s client utility is managing the wireless network card.
If the Choose a wireless network window states Click an item in the list below to connect to a wireless
network in range or to get more information, the Windows XP operating system is managing the
wireless network card.
In Windows Vista:
To determine which wireless configuration utility is managing your wireless network card in Windows
Vista:
Setting Up and Using Networks
47
1 Click
→ Connect To→ Manage wireless networks.
2 Double-click a profile to open the wireless network properties screen.
For specific information about the wireless configuration utility installed on your computer, see your
wireless network documentation in the Windows Help and Support Center (see "Windows Help and
Support Center" on page 11).
Completing the Connection to the WLAN
When you turn on your computer and a network (for which your computer is not configured) is detected
in the area, a pop-up appears near the network icon in the notification area (in the lower-right corner of
the Windows desktop).
Follow the instructions provided in any utility prompts that appear on your screen.
Once you have configured your computer for the wireless network that you selected, another pop-up
notifies you that your computer is connected to that network.
Thereafter, whenever you log on to your computer within the range of the wireless network that you
selected, the same pop-up notifies you of the wireless network connection.
NOTE: If you select a secure network, you must enter a Wired Equivalent Privacy (WEP) or WiFi Protected Access
(WPA) key when prompted. Network security settings are unique to your network. Dell cannot provide this
information.
NOTE: Your computer can take up to 1 minute to connect to the network.
Enabling/Disabling the Wireless Network Card
NOTE: If you are unable to connect to a wireless network, ensure that you have all the components for
establishing a WLAN (see "What You Need to Establish a WLAN Connection" on page 45).
To enable or disable the network card, see "Connecting to a Mobile Broadband Network" on page 50.
Monitoring the Status of the Wireless Network Card Through Dell QuickSet
The wireless activity indicator provides you with an easy way to monitor the status of your computer’s
wireless devices. To turn the wireless activity indicator on or off, click the QuickSet icon in the taskbar
and select Hotkey Popups. If Wireless Activity Indicator Off is not checked, the indicator is on. If
Wireless Activity Indicator Off is checked, the indicator is off.
The wireless activity indicator displays whether your computer’s integrated wireless devices are enabled
or disabled. When you turn the wireless networking function on or off, the wireless activity indicator
changes to display the status.
For more information about the Dell QuickSet wireless activity indicator, right-click the QuickSet icon in
the taskbar and select Help.
48
Setting Up and Using Networks
Mobile Broadband (or Wireless Wide Area Network)
A Mobile Broadband network, also known as a Wireless Wide Area Network (WWAN), is a high-speed
digital cellular network that provides Internet access over a much wider geographical area than a WLAN,
which typically covers only from 100 to 1000 feet. Your computer can maintain Mobile Broadband
network access as long as the computer is within a cellular-data coverage zone. Contact your service
provider for coverage of a high-speed digital cellular network.
NOTE: Even if you are able to make a call from your cellular phone in a specific geographical location, that
location may not necessarily be within a cellular-data coverage zone.
What You Need to Establish a Mobile Broadband Network Connection
NOTE: Depending on your computer, you can use either a Mobile Broadband ExpressCard or Mini-Card, but not
both, to establish a Mobile Broadband network connection.
To set up a Mobile Broadband network connection, you need:
•
A Mobile Broadband ExpressCard or activated Mini-Card (depending on your computer’s
configuration)
NOTE: For instructions on using ExpressCards, see "Installing a PC Card or an ExpressCard" on page 54.
•
An activated Mobile Broadband ExpressCard or activated Subscriber Identity Module (SIM) for your
service provider
•
The Dell Mobile Broadband Card Utility (already installed on your computer if you purchased the card
when you purchased your computer, or on the CD that accompanied your card if purchased separately
from your computer)
If the utility is corrupted or deleted from your computer, see the Dell Mobile Broadband Card Utility
user’s guide for instructions. The user’s guide is available through the Windows Help and Support
Center (see "Windows Help and Support Center" on page 11) or on the CD that accompanied your
card if you purchased it separately from your computer.
Checking Your Dell Mobile Broadband Card
Depending on what you selected when you purchased your computer, the computer has a variety of
configurations. To determine your computer configuration, see one of the following:
•
Your order confirmation
•
Microsoft Windows Help and Support Center
To check your Mobile Broadband card in the Windows Help and Support Center:
1 Click Start→ Help and Support→ Use Tools to view your computer information and diagnose
problems.
2 Under Tools, click My Computer Information→ Find information about the hardware installed on
this computer.
Setting Up and Using Networks
49
On the My Computer Information - Hardware screen, you can view the type of Mobile Broadband card
installed in your computer as well as other hardware components.
NOTE: The Mobile Broadband card is listed under Modems.
Connecting to a Mobile Broadband Network
NOTE: These instructions only apply to Mobile Broadband ExpressCards or Mini-Cards. They do not apply to
internal cards with wireless technology.
NOTE: Before you connect to the Internet, you must activate Mobile Broadband service through your cellular
service provider. For instructions and for additional information about using the Dell Mobile Broadband Card Utility,
see the user's guide available through the Windows Help and Support Center (see "Windows Help and Support
Center" on page 11). The user's guide is also available on the Dell Support website at support.dell.com and on the
CD included with your Mobile Broadband card if you purchased the card separately from your computer.
Use the Dell Mobile Broadband Card Utility to establish and manage a Mobile Broadband network
connection to the Internet:
1 Click the Dell Mobile Broadband Card Utility icon
on the Windows desktop, to run the utility.
2 Click Connect.
NOTE: The Connect button changes to the Disconnect button.
3 Follow the instructions on the screen to manage the network connection with the utility.
Or
1 Click Start→ All Programs→ Dell Wireless.
2 Click Dell Wireless Broadband and follow the instructions on the screen.
NOTE: If you are unable to connect to a Mobile Broadband network, ensure that you have all the components for
establishing a Mobile Broadband connection (see "What You Need to Establish a Mobile Broadband Network
Connection" on page 49), and then verify that your Mobile Broadband card is enabled by verifying the setting of the
wireless switch.
You can turn your Mobile Broadband card on and off using the wireless switch on your computer.
You can turn your computer’s wireless devices on and off with the wireless switch on the left side of the
computer (see "Left Side View" on page 16).
If the switch is in the "on" position, move the switch to the "off" position to disable the switch and the
Mobile Broadband card. If the switch is in the "off" position, move the switch to the "on" position to
enable the switch and the Dell Mobile Broadband card. For information about the wireless switch
positions, see "Dell Wi-Fi Catcher™ Network Locator" on page 51
To monitor the status of your wireless device, see "Monitoring the Status of the Wireless Network Card
Through Dell QuickSet" on page 48.
50
Setting Up and Using Networks
Managing Your Network Settings Through the Dell QuickSet Location Profiler
The Dell QuickSet Location Profiler helps you manage network settings that correspond to your
computer’s physical location. It includes two categories of profile settings:
•
Location Profile Settings
•
General Mobility Settings
You can use Location Profile Settings to create profiles for accessing the Internet with your computer in
your office, home, or other public places with Internet services. General Mobility Settings allows you to
change the way network connections are handled. The profiles consist of different network settings and
equipment that you need when using your computer in different locations.
For more information about Dell QuickSet, right-click the QuickSet icon in the taskbar and select Help.
Dell Wi-Fi Catcher™ Network Locator
The wireless switch on your Dell computer uses the Dell Wi-Fi Catcher Network Locator to scan
specifically for WiFi WLAN in your vicinity. For more information about the wireless switch, see "Dell
Wi-Fi Catcher™ Network Locator" on page 51.
To scan for WiFi WLAN, slide and hold the switch in the "momentary" position for a few seconds. The
Wi-Fi Catcher Network Locator functions regardless of whether your computer is turned on or off, in
hibernate mode, or in standby mode, as long as the switch is configured through Dell QuickSet or the
BIOS (system setup program) to control WiFi network connections.
Because the Wi-Fi Catcher Network Locator is disabled and not configured for use when your computer
is shipped to you, you must first use Dell QuickSet to enable and configure the switch to control WiFi
network connections.
Microsoft® Windows® Firewall
Windows Firewall provides basic protection from unauthorized access to your computer while it is
connected to the Internet. Windows Firewall is automatically enabled when you run the Network Setup
Wizard.
When Windows Firewall is enabled for a network connection, the firewall icon appears with a red
background in the Network Connections section of the Control Panel.
NOTE: Enabling Windows Firewall does not reduce the need for virus-checking software.
For more information, click Start→ Control Panel→ Security→ Windows Firewall, or see "Windows Help
and Support Center" on page 11.
Setting Up and Using Networks
51
52
Setting Up and Using Networks
8
Using Cards
Card Types
This computer supports the following PC Cards, 34-mm ExpressCard (with adapter), SD (Secure
Digital) card, and smart cards.
See "Installing a Smart Card" on page 60 for more information on smart cards
See "Specifications" on page 157 for information on supported card types.
NOTE: A PC Card is not a bootable device.
The PC Card slot has one connector that supports a single Type I or Type II card. The PC Card slot
supports CardBus technology and extended PC Cards. "Type" of card refers to its thickness, not its
functionality.
54-mm ExpressCard
(not supported by your
computer)
34-mm ExpressCard
(supported with an adapter)
PC Card
(supported by your
computer)
Using Cards
53
Card Blanks
Your computer shipped with a plastic blank installed in the card slots. Blanks protect unused slots from
dust and other particles. Save the blank for use when no card is installed in the slot; blanks from other
computers may not fit your computer. To remove the blank, see "Removing a PC Card or Blank" on
page 56.
PC Cards
See "PC Card/Express Card" on page 157 for information on supported PC Cards.
NOTE: A PC Card is not a bootable device.
The PC Card slot has one connector that supports a single Type I or Type II card. The PC Card slot
supports CardBus technology and extended PC Cards. "Type" of card refers to its thickness, not its
functionality.
PC Card Blanks
Your computer shipped with a plastic blank installed in the PC Card slot. Blanks protect unused slots
from dust and other particles. Save the blank for use when no PC Card is installed in the slot; blanks
from other computers may not fit your computer.
To remove the blank, see "Removing a PC Card or Blank" on page 56.
Extended PC Cards
An extended PC Card (for example, a wireless network adapter) is longer than a standard PC Card and
extends outside the computer. Follow these precautions when using extended PC Cards:
•
Protect the exposed end of an installed card. Striking the end of the card can damage the system board.
•
Always remove an extended PC Card before you pack the computer in its carrying case.
Installing a PC Card or an ExpressCard
You can install a PC Card or ExpressCard in the computer while the computer is running. The computer
automatically detects the card.
PC Cards and ExpressCards are generally marked with a symbol (such as a triangle or an arrow) to indicate
which end to insert into the slot. The cards are keyed to prevent incorrect insertion. If card orientation is not
clear, see the documentation that came with the card.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide and see "Before Working Inside Your Computer" on page 102.
To install a PC Card:
1 Hold the card with its orientation symbol pointing into the slot and the top side of the card facing up.
The latch may need to be in the "in" position before you insert the card.
54
Using Cards
2 Slide the card into the slot until the card is completely seated in its connector.
If you encounter too much resistance, do not force the card. Check the card orientation and try again.
1 The computer recognizes
most PC Cards and
automatically loads the
appropriate device driver.
If the configuration
program tells you to load
the manufacturer's drivers,
use the floppy disk or CD
that came with the PC
Card.
The computer recognizes most PC Cards and automatically loads the appropriate device driver. If the
configuration program tells you to load the manufacturer's drivers, use the floppy disk or CD that came with
the PC Card.
To install an ExpressCard:
1 Place the ExpressCard in the PC Card adapter (the adapter is included with the ExpressCard).
2 Install the ExpressCard with adapter the same way as a PC Card (see "PC Cards" on page 54).
Using Cards
55
1
slot
ExpressCard
Removing a PC Card or Blank
NOTICE: Use the PC Card configuration utility (click the
icon in the taskbar) to select a card and stop it from
functioning before you remove it from the computer. If you do not stop the card in the configuration utility, you could
lose data. Do not attempt to eject a card by pulling its cable, if one is attached.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
1 Press the latch and remove the card or blank. For some latches, you must press the latch twice: once to
pop the latch out, and then a second time to pop the card out.
2 Remove the card or blank.
56
Using Cards
1
release button
PC Card
Installing or Removing a Secure Digital (SD) Card
1 Ensure that the card orientation is correct; the gold-metal contacts should be facing downward.
2 Slide the card into the slot until the card is completely seated in its connector.
To remove a secure digital card, press in on the card and it will spring outward. Remove the card from the
computer.
Using Cards
57
Extended Cards
An extended card (for example, a wireless network adapter) is longer than a standard card and extends
outside the computer. Follow these precautions when using extended cards:
58
•
Protect the exposed end of an installed card. Striking the end of the card can damage the system board.
•
Always remove an extended card before you pack the computer in its carrying case.
Using Cards
9
Securing Your Computer
Security Cable Lock
NOTE: Your computer does not ship with a security cable lock.
A security cable lock is a commercially available antitheft device. To use the lock, attach it to the
security cable slot on your Dell™ computer. For more information, see the instructions included
with the device.
NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable slot on your
computer.
Smart Card
NOTE: For information on how to secure your computer while traveling, see "Traveling With Your Computer"
on page 123.
About Smart Cards
Smart cards are portable credit-card shaped devices with internal integrated circuits. The top surface
of the smart card usually contains an embedded processor under the gold contact pad. The
combination of the small size and integrated circuits make smart cards valuable tools for security,
data storage, and special programs. Using smart cards can improve system security by combining
something a user has (the smart card) with something only the user should know (a PIN) to provide
more secure user-authentication than passwords alone.
Securing Your Computer
59
Installing a Smart Card
You can install a smart card in the computer while the computer is running. The computer automatically
detects the card.
To install a smart card:
1 Hold the card so that the gold contact pad is facing upward and pointing toward the smart card slot.
1 gold contact pad
2 smart card (top)
2 Slide the smart card into the smart card slot until the card is completely seated in its connector. The
smart card will protrude approximately 1/2 inch from the slot. The smart card slot is located below the
PC Card slot.
If you encounter too much resistance, do not force the card. Check the card orientation and try again.
60
Securing Your Computer
1 PC Card slot
2 smart card
3 smart card slot
Passwords
NOTE: Passwords are disabled when you receive your computer.
A primary (or system) password, an administrator password, and a hard drive password all prevent
unauthorized access to your computer in different ways. The following table identifies types and features
of passwords available on your computer.
Type of Password
Features
Primary (or system)
• Protects the computer from unauthorized access
Administrator
• Gives system administrators or service technicians
access to computers for repair or reconfiguration
• Allows you to restrict access to system setup in the same
way a primary password restricts access to the computer
• Can be used instead of the primary password
Hard drive
• Helps protect the data on your hard drive or external
hard drive (if one is being used) from unauthorized
access
NOTE: Some hard drives do not support hard drive passwords.
NOTICE: Passwords provide a high level of security for data in your computer or hard drive. However, they are not
foolproof. If you require more security, obtain and use additional forms of protection, such as smart cards, data
encryption programs, or PC Cards with encryption features.
When using passwords, observe the following guidelines:
•
Choose passwords that you can remember, but not ones that are easy to guess. For example, do not use
the names of family members or pets for passwords.
•
It is recommended that you do not write down passwords. If you do write it down, however, ensure that
the password is stored in a secure place.
•
Do not share passwords with other people.
•
Ensure that people are not watching you when you type your password(s).
NOTICE: Passwords provide a high level of security for data in your computer or hard drive. However, they are not
foolproof. If you require more security, obtain and use additional forms of protection, such as smart cards, data
encryption programs, or PC Cards with encryption features.
Securing Your Computer
61
If you forget any of your passwords, contact Dell (see "Contacting Dell" on page 128). For your
protection, Dell technical support staff will ask you for proof of your identity to ensure that only an
authorized person can use the computer.
Using a Primary (or System) Password
The primary password allows you to protect the computer from unauthorized access.
When you first start your computer, you must assign a primary password at the prompt.
If you do not enter a password within 2 minutes, the computer returns to its previous operating state.
NOTICE: If you disable the administrator password, the primary password is also disabled.
To add or change passwords, access User Accounts from the Control Panel.
If you have assigned an administrator password, you can use it instead of the primary password. The
computer does not specifically prompt you for the administrator password.
Using an Administrator Password
The administrator password is designed to give system administrators or service technicians access to
computers for repair or reconfiguration. The administrators or technicians can assign identical
administrator passwords to groups of computers, allowing you to assign a unique primary password.
To set or change administrator passwords, access User Accounts from the Control Panel.
When you set an administrator password, the Configure Setup option becomes available in system
setup. The Configure Setup option allows you to restrict access to system setup in the same way that a
primary password restricts access to the computer.
The administrator password can be used instead of the primary password. Whenever you are prompted
to enter the primary password, you can enter the administrator password.
NOTICE: If you disable the administrator password, the primary password is also disabled.
NOTE: The administrator password provides access to the computer, but it does not provide access to the hard
drive when a hard drive password is assigned.
If you forget the primary password and do not have an administrator password assigned, or if you have
both a primary and an administrator password assigned but forget them both, contact your system
administrator or contact Dell (see "Contacting Dell" on page 128).
Using a Hard Drive Password
The hard drive password helps protect the data on your hard drive from unauthorized access. You can
also assign a password for an external hard drive (if one is being used) that can be the same as or different
from the password for the primary hard drive.
To assign or change a hard drive password, enter system setup (see "System Setup Program" on page 89).
After assigning a hard drive password, you must enter it each time you turn on the computer and each
time you restore the computer to normal operation from standby mode.
62
Securing Your Computer
If the hard drive password is enabled, you must enter it each time you turn on the computer: A message
appears asking for the hard drive password.
To continue, enter your password (with no more than eight characters) and press .
If you do not enter a password within 2 minutes, the computer returns to its previous operating state.
If you enter the wrong password, a message tells you that the password is invalid. Press  to try
again.
If you do not enter the correct password in three attempts, the computer tries to start from another
bootable device if the Boot First Device option in system setup is set to allow start-up from another
device. If the Boot First Device option is not set to allow the computer to start from another device, the
computer returns to the operating state it was in when you turned it on.
If the hard drive password, the external hard-drive password, and the primary password are the same, the
computer prompts you only for the primary password. If the hard drive password is different from the
primary password, the computer prompts you for both. Two different passwords provide greater security.
NOTE: The administrator password provides access to the computer, but it does not provide access to the hard
drive when a hard drive password is assigned.
Trusted Platform Module (TPM)
NOTE: The TPM feature supports encryption only if the operating system supports TPM. For more information, see
the TPM software documentation and the help files that came with the software.
TPM is a hardware-based security feature that can be used to create and manage computer-generated
encryption keys. When combined with security software, the TPM enhances existing network and
computer security by enabling features such as file protection capabilities and protected e-mail. The
TPM feature is enabled through a system setup option.
NOTICE: To secure your TPM data and encryption keys, follow the backup procedures documented in the
Broadcom Secure Foundation Getting Started Guide. In the event of these backups being incomplete, lost, or
damaged, Dell will be unable to assist in the recovery of encrypted data.
Enabling the TPM Feature
1 Enable the TPM software:
Restart the computer and press  during the Power On Self Test to enter the system setup
program.
Select Security→ TPM Security and press .
Under TPM Security, select On.
Press  to exit the setup program.
If prompted, click Save/Exit.
2 Activate the TPM setup program:
Securing Your Computer
63
a
Restart the computer and press  during the Power On Self Test to enter the system setup
program.
Select Security→ TPM Activation and press .
Under TPM Activation, select Activate and press .
NOTE: You only need to activate the program once.
Once the process is complete, the computer either restarts automatically or prompts you to restart
your computer.
Security Management Software
The security management software is designed to utilize four different features to help you secure your
computer:
•
Log-in management
•
Pre-boot authentication (using a fingerprint reader, smart card, or password)
•
Encryption
•
Private information management
Using the Security Management Software
For information about how to use the software and the different security features, see the Getting Started
Guide for the software:
Click Start→ All Programs→ Wave EMBASSY Trust Suite→ Getting Started Guide.
Computer Tracking Software
Computer tracking software may enable you to locate your computer if it is lost or stolen. The software is
optional and may be purchased when you order your Dell™ computer, or you can contact your Dell sales
representative for information about this security feature.
NOTE: Computer tracking software may not be available in certain countries.
NOTE: If you have computer tracking software and your computer is lost or stolen, you must contact the company
that provides the tracking service to report the missing computer.
If Your Computer Is Lost or Stolen
•
Call a law enforcement agency to report the lost or stolen computer. Include the Service Tag in your
description of the computer. Ask that a case number be assigned and write down the number, along
with the name, address, and phone number of the law enforcement agency. If possible, obtain the
name of the investigating officer.
NOTE: If you know where the computer was lost or stolen, call a law enforcement agency in that area. If you do not
know, call a law enforcement agency where you live.
64
Securing Your Computer
•
If the computer belongs to a company, notify the security office of the company.
•
Contact Dell customer service to report the missing computer. Provide the computer Service Tag, the
case number, and the name, address, and phone number of the law enforcement agency to which you
reported the missing computer. If possible, give the name of the investigating officer.
The Dell customer service representative will log your report under the computer Service Tag and record
the computer as missing or stolen. If someone calls Dell for technical assistance and gives your Service
Tag, the computer is identified automatically as missing or stolen. The representative will attempt to get
the phone number and address of the caller. Dell will then contact the law enforcement agency to which
you reported of the missing computer.
Securing Your Computer
65
66
Securing Your Computer
10
Cleaning Your Computer
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
Computer, Keyboard, and Display
CAUTION: Before you clean your computer, diskonnect the computer from the electrical outlet and remove
any installed batteries. Clean your computer with a soft cloth dampened with water. Do not use liquid or
aerosol cleaners, which may contain flammable substances.
•
Use a can of compressed air to remove dust from between the keys on the keyboard.
NOTICE: To avoid damaging the computer or display, do not spray cleaning solution directly onto the display.
Only use products specifically designed for cleaning displays, and follow the instructions that are included
with the product.
•
Moisten a soft, lint-free cloth with either water or a display cleaner, and wipe the display until it is
clean.
•
Moisten a soft, lint-free cloth with water and wipe the computer and keyboard. Do not allow water
from the cloth to seep between the touch pad and the surrounding palm rest.
Touch Pad
1 Shut down and turn off your computer.
2 diskonnect any attached devices from the computer and from their electrical outlets.
3 Remove any installed batteries (see "Replacing the Battery" on page 31).
4 Moisten a soft, lint-free cloth with water, and wipe it gently across the surface of the touch pad.
Do not allow water from the cloth to seep between the touch pad and the surrounding palm rest.
Floppy Drive
NOTICE: Do not attempt to clean drive heads with a swab. You might accidentally misalign the heads which
prevents the drive from operating.
Clean your floppy drive using a commercially available cleaning kit. These kits contain pretreated
floppy disks to remove contaminants that accumulate during normal operation.
Cleaning Your Computer
67
Optical Disks
NOTICE: Always use compressed air to clean the lens in the optical drive, and follow the instructions that come
with the compressed-air product. Never touch the lens in the drive.
If you notice problems, such as skipping, with the playback quality of your optical disks, try cleaning
them.
1 Hold the disk by its outer edge. You can also touch the inside edge of the center hole.
NOTICE: To avoid damaging the surface, do not wipe in a circular motion around the disk.
2 With a soft, lint-free cloth, gently wipe the bottom of the disk (the unlabeled side) in a straight line
from the center to the outer edge of the disk.
For stubborn dirt, try using water or a diluted solution of water and mild soap. You can also purchase
commercial products that clean disks and provide some protection from dust, fingerprints, and
scratches. Cleaning products for CDs are also safe to use on DVDs.
68
Cleaning Your Computer
11
Troubleshooting
Dell Technical Update Service
The Dell Technical Update service provides proactive e-mail notification of software and hardware
updates for your computer. The service is free and can be customized for content, format, and how
frequently you receive notifications.
To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.
Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
When to Use the Dell Diagnostics
If you experience a problem with your computer, run the Dell Diagnostics before you contact Dell
for technical assistance.
It is recommended that you print these procedures before you begin.
NOTICE: The Dell Diagnostics works only on Dell™ computers.
NOTE: The drivers and utilities media is optional and may not ship with your computer.
Enter the system setup program, review your computer’s configuration information, and ensure that
the device you want to test displays in the system setup program and is active.
Start the Dell Diagnostics from your hard drive or from the drivers and utilities media.
Starting the Dell Diagnostics From Your Hard Drive
The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.
NOTE: If your computer cannot display a screen image, contact Dell (see "Contacting Dell" on page 128).
NOTE: If the computer is connected to a docking device (docked), undock it. See the documentation that
came with your docking device for instructions.
1 Ensure that the computer is connected to an electrical outlet that is known to be working properly.
2 Turn on (or restart) your computer.
3 Start the Dell Diagnostics in one of the following two ways:
Troubleshooting
69
a
When the DELL™ logo appears, press  immediately. Select Diagnostics from the boot
menu and press .
NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the
Microsoft® Windows® desktop; then, shut down your computer and try again.
NOTE: Before attempting option B, the computer must be powered down completely.
Press and hold the  key while powering the computer on.
NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell
Diagnostics from the drivers and utilities media.
The computer runs the Pre-boot System Assessment (PSA), a series of initial tests of your system
board, keyboard, display, memory, hard drive, etc.
•
During the assessment, answer any questions that appear.
•
If failures are detected during the Pre-boot System Assessment, write down the error code(s) and
see "Contacting Dell" on page 128.
If the Pre-boot System Assessment completes successfully, you will receive the message, "Booting
Dell Diagnostic Utility Partition.Press any key to continue".
4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.
Starting the Dell Diagnostics From the drivers and utilities media
1 Insert the drivers and utilities media.
2 Shut down and restart the computer.
When the DELL logo appears, press  immediately.
NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the
Microsoft® Windows® desktop; then, shut down your computer and try again.
NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots
according to the devices specified in the system setup program.
3 When the boot device list appears, highlight CD/DVD/CD-RW and press .
4 Select the Boot from CD-ROM option from the menu that appears and press .
5 Type 1 to start the CD menu and press  to proceed.
6 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select
the version appropriate for your computer.
7 When the Dell Diagnostics Main Menu screen appears, select the test you want to run.
Dell Diagnostics Main Menu
1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option
you want.
NOTE: It is recommended that you select Test System to run a complete test on your computer.
70
Troubleshooting
Option
Function
Test Memory
Run the stand-alone memory test
Test System
Run System Diagnostics
Exit
Exit the Diagnostics
2 After you have selected the Test System option from the main menu, the following menu appears.
NOTE: It is recommended that you select Extended Test from the menu below to run a more thorough
check of devices in the computer.
Option
Function
Express Test
Performs a quick test of devices in the
system. This typically can take 10 to 20
minutes.
Extended Test
Performs a thorough check of devices in
the system. This typically can take an
hour or more.
Custom Test
Use to test a specific device or
customize the tests to be run.
Symptom Tree
This option allows you to select tests
based on a symptom of the problem you
are having. This option lists the most
common symptoms.
3 If a problem is encountered during a test, a message appears with an error code and a description of the
problem. Write down the error code and problem description and contact Dell (see "Contacting Dell"
on page 128).
NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell,
technical support will ask for your Service Tag.
4 If you run a test from the Custom Test or Symptom Tree option, click the applicable tab
described in the following table for more information.
Tab
Function
Results
Displays the results of the test and any
error conditions encountered.
Errors
Displays error conditions encountered,
error codes, and the problem
description.
Troubleshooting
71
Tab
Function (continued)
Help
Describes the test and may indicate
requirements for running the test.
Configuration
Displays your hardware configuration
for the selected device.
The Dell Diagnostics obtains
configuration information for all
devices from system setup, memory, and
various internal tests, and it displays
the information in the device list in
the left pane of the screen. The device
list may not display the names of all
the components installed on your
computer or all devices attached to
your computer.
Parameters
Allows you to customize the test by
changing the test settings.
5 When the tests are complete, close the test screen to return to the Main Menu screen. To exit the Dell
Diagnostics and restart the computer, close the Main Menu screen.
6 Remove the Dell drivers and utilities media (if applicable).
Dell Support Utility
The Dell Support Utility is installed on your computer and available from the Dell Support,
, icon on
the taskbar or from the Start button. Use this support utility for self-support information, software
updates, and health scans of your computing environment.
Accessing the Dell Support Utility
Access the Dell Support Utility from the
icon on the taskbar or from the Start menu.
If the Dell Support icon does not appear in your taskbar:
1 Click Start→ All Programs→ Dell Support→ Dell Support Settings.
2 Ensure that the Show icon on the taskbar option is checked.
NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the software.
The Dell Support Utility is customized for your computing environment.
The
icon in the taskbar functions differently when you click, double-click, or right-click the icon.
Clicking the Dell Support Icon
Click or right-click the
72
Troubleshooting
icon to perform the following tasks:
•
Check your computing environment
•
View the Dell Support Utility settings
•
Access the help file for the Dell Support Utility
•
View frequently asked questions
•
Learn more about the Dell Support Utility
•
Turn the Dell Support Utility off
Double-Clicking the Dell Support Icon
Double-click the
icon to manually check your computing environment, view frequently asked
questions, access the help file for the Dell Support Utility, and view Dell Support settings.
For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell™
Support screen.
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
Fill out the Diagnostics Checklist (see "Dell Diagnostics" on page 69) as you complete these checks.
ENSURE THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE —
In Windows XP:
•
Click Start→ My Computer.
In Windows Vista:
•
Click the Windows Vista Start button,
→Computer.
If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software to check for and
remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
TE S T T H E D R I V E —
•
Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.
•
Insert a bootable floppy disk and restart the computer.
C L E A N T H E D R I V E O R D I S K — See "Cleaning Your Computer" on page 67.
E N S U R E T H A T T H E CD I S S N A P P E D O N T O T H E S P I N D L E
CHECK THE CABLE CONNECTIONS
C H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S — See "Troubleshooting Software and Hardware Problems in the
Microsoft® Windows® XP and Microsoft Windows Vista™ Operating Systems" on page 96.
R U N T H E D E L L D I A G N O S T I C S — See "Dell Diagnostics" on page 69.
Troubleshooting
73
Optical drive problems
NOTE: High-speed optical drive vibration is normal and may cause noise, which does not indicate a defect in the
drive, CD, or DVD.
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
Problems writing to an optical drive
C L O S E O T H E R P R O G R A M S — The CD/DVD-RW drive must receive a steady stream of data when writing. If the
stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW.
TU R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G T O A CD/DVD-RW D I S K — See "Standby and Sleep
Mode" on page 29 or search for the keyword standby in the Windows Help and Support Center for information on
power management modes.
C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E — See the help files for your CD or DVD creation software.
If you cannot eject the optical drive tray
1 Ensure that the computer is turned off.
2 Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until
the tray is partially ejected.
3 Gently pull out the tray until it stops.
If you hear an unfamiliar scraping or grinding sound
•
Ensure that the sound is not caused by the program that is running.
•
Ensure that the disk or disc is inserted properly.
Hard drive problems
A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N — A hot hard drive may prevent the operating system
from starting. Try allowing the computer to return to room temperature before turning it on.
RUN CHECK DISK —
For Windows XP:
1 Click Start→ My Computer.
2 Right-click Local Disk C:.
3 Click Properties→ Tools→ Check Now.
4 Click Scan for and attempt recovery of bad sectors→ Start.
For Windows Vista:
1 Click the Windows Vista Start button,
2 Right-click Local Disk C:.
3 Click Properties→ Tools→ Check Now.
74
Troubleshooting
, →Computer.
NOTE: The User Account Control window may appear. If you are an administrator on the computer, click
Continue; otherwise, contact your administrator to continue the desired action.
4 Click Scan for and attempt recovery of bad sectors→ Start.
E-Mail, Modem, and Internet Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTE: Connect the modem to an analog telephone connector only. The modem does not operate while it is
connected to a digital telephone network.
C H E C K T H E M I C R O S O F T O U T L O O K ® E X P R E S S S E C U R I T Y S E T T I N G S — If you cannot open your e-mail
attachments:
1 In Outlook Express, click Tools→ Options→ Security.
2 Click Do not allow attachments to remove the checkmark.
CHECK THE TELEPHONE LINE CONNECTION
CHECK THE TELEPHONE CONNECTOR
CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL CONNECTOR
USE A DIFFERENT TELEPHONE LINE —
•
Verify that the telephone line is connected to the connector on the modem. (The connector has either
a green label or a connector-shaped icon next to it.)
•
Ensure that you insert the telephone line connector into the modem until it clicks.
•
Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
•
If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge
protector, or line splitter, bypass the devices and connect the modem directly to the telephone wall
connector. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.
R U N T H E M O D E M H E L P E R D I A G N O S T I C S — Click Start→ All Programs→ Modem Helper. Follow the instructions
on the screen to identify and resolve modem problems. (Modem Helper is not available on certain computers.)
VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S —
1 Click Start→ Control Panel→ Printers and Other Hardware→ Phone and Modem Options→
Modems.
2 Click the COM port for your modem→ Properties→ Diagnostics→ Query Modem to verify that the
modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T — Ensure that you have subscribed to an Internet provider.
With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the
checkmark to remove it and connect to the Internet. For help, contact your Internet service provider.
S C A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computer performance, you frequently
receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be
infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require
Troubleshooting
75
an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for
the keyword spyware.
Error Messages
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 156) as you complete these
checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
If the message is not listed, see the documentation for the operating system or the program that was
running when the message appeared.
A U X I L I A R Y D E V I C E F A I L U R E — The touch pad, track stick, or external mouse may be faulty. For an external mouse,
check the cable connection. Enable the Pointing Device option in the system setup program. If the problem persists,
contact Dell (see "Contacting Dell" on page 128).
B A D C O M M A N D O R F I L E N A M E — Ensure that you have spelled the command correctly, put spaces in the proper
place, and used the correct pathname.
C A C H E D I S A B L E D D U E T O F A I L U R E — The primary cache internal to the microprocessor has failed. Contact Dell
(see "Contacting Dell" on page 128).
CD D R I V E C O N T R O L L E R F A I L U R E — The CD drive does not respond to commands from the computer (see "Dell
Support Utility" on page 72).
D A T A E R R O R — The hard drive cannot read the data (see "Dell Support Utility" on page 72).
D E C R E A S I N G A V A I L A B L E M E M O R Y — One or more memory modules may be faulty or improperly seated. Reinstall
the memory modules and, if necessary, replace them (see "Memory" on page 108).
D I S K C: F A I L E D I N I T I A L I Z A T I O N — The hard drive failed initialization. Run the hard drive tests in the Dell
Diagnostics (see "Dell Diagnostics" on page 69).
D R I V E N O T R E A D Y — The operation requires a hard drive in the bay before it can continue. Install a hard drive in
the hard drive bay (see "Hard Drive" on page 103).
E R R O R R E A D I N G PCMCIA C A R D — The computer cannot identify the PC Card. Reinsert the card or try another
PC Card (see "Using Cards" on page 53).
E X T E N D E D M E M O R Y S I Z E H A S C H A N G E D — The amount of memory recorded in NVRAM does not match the
memory installed in the computer. Restart the computer. If the error appears again, contact Dell (see "Contacting
Dell" on page 128).
T H E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E D E S T I N A T I O N D R I V E — The file that you are trying to copy is too
large to fit on the disk, or the disk is too full. Try copying the file to a different disk or use a larger capacity disk.
A F I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I N G C H A R A C T E R S : \ / : * ? “ < > | — Do not use these
characters in filenames.
G A T E A2 0 F A I L U R E — A memory module may be loose. Reinstall the memory modules and, if necessary, replace
them (see "Memory" on page 108).
G E N E R A L F A I L U R E — The operating system is unable to carry out the command. The message is usually followed by
specific information—for example, Printer out of paper. Take the appropriate action.
76
Troubleshooting
H A R D - D I S K D R I V E C O N F I G U R A T I O N E R R O R — The computer cannot identify the drive type. Shut down the
computer, remove the hard drive (see "Hard Drive" on page 103), and boot the computer from a CD. Then shut
down the computer, reinstall the hard drive, and restart the computer. Run the Hard-Disk Drive tests in the Dell
Diagnostics (see "Dell Diagnostics" on page 69).
H A R D - D I S K D R I V E C O N T R O L L E R F A I L U R E 0 — The hard drive does not respond to commands from the computer.
Shut down the computer, remove the hard drive (see "Hard Drive" on page 103), and boot the computer from a CD.
Then shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another
drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 69).
H A R D - D I S K D R I V E F A I L U R E — The hard drive does not respond to commands from the computer. Shut down the
computer, remove the hard drive (see "Hard Drive" on page 103), and boot the computer from a CD. Then shut
down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run
the Hard-Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 69).
H A R D - D I S K D R I V E R E A D F A I L U R E — The hard drive may be defective. Shut down the computer, remove the hard
drive (see "Hard Drive" on page 103), and boot the computer from a CD. Then shut down the computer, reinstall the
hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard-Disk Drive tests in the
Dell Diagnostics (see "Dell Diagnostics" on page 69).
I N S E R T B O O T A B L E M E D I A — The operating system is trying to boot to a nonbootable CD. Insert a bootable CD.
I N V A L I D C O N F I G U R A T I O N I N F O R M A T I O N - P L E A S E R U N S YS T E M S E T U P P R O G R A M — The system configuration
information does not match the hardware configuration. The message is most likely to occur after a memory module
is installed. Correct the appropriate options in the system setup program (see "System Setup Program" on page 89).
K E Y B O A R D C L O C K L I N E F A I L U R E — For external keyboards, check the cable connection. Run the Keyboard
Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 69).
K E Y B O A R D C O N T R O L L E R F A I L U R E — For external keyboards, check the cable connection. Restart the computer, and
avoid touching the keyboard or the mouse during the boot routine. Run the Keyboard Controller test in the Dell
Diagnostics (see "Dell Diagnostics" on page 69).
K E Y B O A R D D A T A L I N E F A I L U R E — For external keyboards, check the cable connection. Run the Keyboard
Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 69).
K E Y B O A R D S T U C K K E Y F A I L U R E — For external keyboards or keypads, check the cable connection. Restart the
computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in the Dell
Diagnostics (see "Dell Diagnostics" on page 69).
M E M O R Y A D D R E S S L I N E F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E — A memory module may be
faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see "Memory" on
page 108).
M E M O R Y A L L O C A T I O N E R R O R — The software you are attempting to run is conflicting with the operating system,
another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try to run the program
again. If the error message still appears, see the software documentation.
M E M O R Y D A T A L I N E F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E — A memory module may be faulty
or improperly seated. Reinstall the memory modules (see "Memory" on page 108) and, if necessary, replace them.
M E M O R Y D O U B L E W O R D L O G I C F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E — A memory module may
be faulty or improperly seated. Reinstall the memory modules (see "Memory" on page 108) and, if necessary, replace
them.
M E M O R Y O D D / E V E N L O G I C F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E — A memory module may be
Troubleshooting
77
faulty or improperly seated. Reinstall the memory modules (see "Memory" on page 108) and, if necessary, replace
them.
M E M O R Y W R I T E / R E A D F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E — A memory module may be
faulty or improperly seated. Reinstall the memory modules (see "Memory" on page 108) and, if necessary, replace
them.
N O B O O T D E V I C E A V A I L A B L E — The computer cannot find the hard drive. If the hard drive is your boot device,
ensure that the drive is installed, properly seated, and partitioned as a boot device.
N O B O O T S E C T O R O N H A R D D R I V E — The operating system may be corrupted. Contact Dell (see "Contacting Dell"
on page 128).
N O T I M E R T I C K I N T E R R U P T — A chip on the system board may be malfunctioning. Run the System Set tests in the
Dell Diagnostics (see "Dell Diagnostics" on page 69).
N O T E N O U G H M E M O R Y O R R E S O U R C E S . E X I T S O M E P R O G R A M S A N D T R Y A G A I N — You have too many programs
open. Close all windows and open the program that you want to use.
O P E R A T I N G S YS T E M N O T F O U N D — Reinstall the hard drive (see "Hard Drive" on page 103). If the problem
persists, contact Dell (see "Contacting Dell" on page 128).
O P T I O N A L ROM B A D C H E C K S U M — The optional ROM apparently failed. Contact Dell (see "Contacting Dell" on
page 128).A required.DLL file was not found
The program that you are trying to open is missing an essential file. Remove and then reinstall the program.
1 Click Start→ Control Panel→ Add or Remove Programs.
2 Select the program you want to remove.
3 Click Remove or Change/Remove and follow the prompts on the screen.
4 See the program documentation for installation instructions.
S E C T O R N O T F O U N D — The operating system cannot locate a sector on the hard drive. You may have a defective
sector or corrupted FAT on the hard drive. Run the Windows error-checking utility to check the file structure on the
hard drive. See the Help and Support Center for instructions. If a large number of sectors are defective, back up the
data (if possible), and then reformat the hard drive.
S E E K E R R O R — The operating system cannot find a specific track on the hard drive.
S H U T D O W N F A I L U R E — A chip on the system board may be malfunctioning. Run the System Set tests in the Dell
Diagnostics (see "Dell Diagnostics" on page 69).
T I M E - O F - D A Y C L O C K L O S T P O W E R — System configuration settings are corrupted. Connect your computer to an
electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the system setup
program. Then immediately exit the program. If the message reappears, contact Dell (see "Contacting Dell" on
page 128).
T I M E - O F - D A Y C L O C K S T O P P E D — The reserve battery that supports the system configuration settings may require
recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, contact Dell
(see "Contacting Dell" on page 128).
T I M E - O F - D A Y N O T S E T - P L E A S E R U N T H E S YS T E M S E T U P P R O G R A M — The time or date stored in the system
setup program does not match the system clock. Correct the settings for the Date and Time options (see "System
Setup Program" on page 89).
T I M E R C H I P C O U N T E R 2 F A I L E D — A chip on the system board may be malfunctioning. Run the System Set tests in
78
Troubleshooting
the Dell Diagnostics (see "Dell Diagnostics" on page 69).
U N E X P E C T E D I N T E R R U P T I N P R O T E C T E D M O D E — The keyboard controller may be malfunctioning, or a memory
module may be loose. Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics (see
"Dell Diagnostics" on page 69).
X:\ IS NOT ACCESSIBLE.
T H E D E V I C E I S N O T R E A D Y — Insert a disk into the drive and try again.
W A R N I N G : B A T T E R Y I S C R I T I C A L L Y L O W — The battery is running out of charge. Replace the battery, or connect
the computer to an electrical outlet. Otherwise, activate hibernate mode or shut down the computer.
IEEE 1394 Device Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
E N S U R E T H A T T H E I EEE 13 94 D E V I C E I S R E C O G N I Z E D B Y W I N D O W S —
For Windows XP:
1 Click Start→ Control Panel.
2 Under Pick a Category, click Performance and Maintenance.
3 Click System.
4 In the System Properties window, click the Hardware tab.
5 Click Device Manager.
For Windows Vista:
1 Click the Windows Vista Start button,
Device Manager.
, and click Control Panel→ System and Maintenance→
NOTE: The User Account Control window may appear. If you are an administrator on the computer, click
Continue; otherwise, contact your administrator to continue the desired action.
If your IEEE 1394 device is listed, Windows recognizes the device.
I F Y O U H A V E P R O B L E M S W I T H A N IEEE 1394 D E V I C E —
If the device was provided by Dell, contact Dell (see "Contacting Dell" on page 128). If the device was provided by
a different manufacturer, contact that manufacturer.
E N S U R E T H A T T H E I EEE 13 94 D E V I C E I S P R O P E R L Y I N S E R T E D I N T O T H E C O N N E C T O R
Keyboard Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 156) as you perform the various
checks.
NOTE: Use the integrated keyboard when running the Dell Diagnostics or the system setup program. When you
attach an external keyboard, the integrated keyboard remains fully functional.
Troubleshooting
79
External Keyboard problems
NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional.
C H E C K T H E K E Y B O A R D C A B L E — Shut down the computer. Disconnect the keyboard cable and check it for
damage, and firmly reconnect the cable.
If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the
computer.
CHECK THE EXTERNAL KEYBOARD —
1 Shut down the computer, wait 1 minute, and turn it on again.
2 Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine.
3 From the Windows desktop, click Start→ All Programs→ Accessories→ Notepad.
4 Type some characters on the external keyboard and verify that they appear on the display.
If you cannot verify these steps, you may have a defective external keyboard.
TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E E X T E R N A L K E Y B O A R D , C H E C K T H E I N T E G R A T E D K E Y B O A R D —
1 Shut down the computer.
2 Disconnect the external keyboard.
3 Turn on the computer.
4 From the Windows desktop, click Start→ All Programs→ Accessories→ Notepad.
5 Type some characters on the internal keyboard and verify that they appear on the display.
If the characters appear now but did not with the external keyboard, you may have a defective external
keyboard. Contact Dell (see "Contacting Dell" on page 128).
R U N T H E K E Y B O A R D D I A G N O S T I C S T E S T S — Run the PC-AT Compatible Keyboards tests in the Dell Diagnostics
(see "Dell Diagnostics" on page 69). If the tests indicate a defective external keyboard, contact Dell (see "Contacting
Dell" on page 128).
Unexpected characters
D I S A B L E T H E N U M E R I C K E Y P A D — Press  to disable the numeric keypad if numbers are displayed
instead of letters. Verify that the numbers lock light is not lit.
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
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Troubleshooting
The computer does not start up
E N S U R E T H A T T H E AC A D A P T E R I S F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O T H E E L E C T R I C A L O U T L E T .
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system shutdown.
TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or moving your
mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your
computer.
A program stops responding or crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
END THE PROGRAM —
1 Press  simultaneously.
2 Click Task Manager.
3 Click Applications.
4 Click the program that is no longer responding.
5 Click End Task.
C H E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and then reinstall the program.
A program is designed for an earlier Microsoft® Windows® operating system
R U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R D — The Program Compatibility Wizard configures a program so it
runs in an environment similar to non-Windows XP operating system environments.
1 Click Start→ All Programs→ Accessories→ Program Compatibility Wizard→ Next.
2 Follow the instructions on the screen.
A solid blue screen appears
TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or moving your
mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your
computer.
Other software problems
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING
INFORMATION —
•
Ensure that the program is compatible with the operating system installed on your computer.
•
Ensure that your computer meets the minimum hardware requirements needed to run the software.
See the software documentation for information.
•
Ensure that the program is installed and configured properly.
Troubleshooting
81
•
Verify that the device drivers do not conflict with the program.
•
If necessary, uninstall and then reinstall the program.
BACK UP YOUR FILES IMMEDIATELY
U S E A V I R U S - S C A N N I N G P R O G R A M T O C H E C K T H E H A R D D R I V E , F L O P P Y D I S K S , O R CD S
S A V E A N D C L O S E A N Y O P E N F I L E S O R P R O G R A M S A N D S H U T D O W N Y O U R C O M P U T E R T H R O U G H T H E Start M E N U
S C A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computer performance, you frequently receive
pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected
with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an
upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for
the keyword spyware.
R U N T H E D E L L D I A G N O S T I C S — See "Dell Diagnostics" on page 69. If all tests run successfully, the error condition
is related to a software problem.
Memory Problems
Fill out the Diagnostics Checklist (see "Contacting Dell" on page 128) as you complete these checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
•
Save and close any open files and exit any open programs you are not using to see if that resolves the
problem.
•
See the software documentation for minimum memory requirements. If necessary, install additional
memory (see "Memory" on page 108).
•
Reseat the memory modules to ensure that your computer is successfully communicating with the
memory (see "Memory" on page 108).
•
Run the Dell Diagnostics (see "Dell Diagnostics" on page 69).
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —
•
Reseat the memory modules (see "Memory" on page 108) to ensure that your computer is successfully
communicating with the memory.
•
Ensure that you are following the memory installation guidelines (see "Memory" on page 108).
•
Run the Dell Diagnostics (see "Dell Diagnostics" on page 69).
Network Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
General
C H E C K T H E N E T W O R K C A B L E C O N N E C T O R — Ensure that the network cable is firmly inserted into both the
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Troubleshooting
network connector on the back of the computer and the network connector.
C H E C K T H E N E T W O R K L I G H T S O N T H E N E T W O R K C O N N E C T O R — No light indicates that no network
communication exists. Replace the network cable.
P L U G T H E A /C P O W E R A D A P T E R I N T O T H E C O M P U T E R — If batter power only, the QuickSet utility can disable the
onboard network card to save battery life. For more information on the QuickSet utility, see "Contacting Dell" on
page 128.
C H E C K Y O U R N E T W O R K S E T T I N G S — Contact your network administrator or the person who set up your network
to verify that your network settings are correct and that the tnetwork is functioning.
For more information on the different types of networks, see "Contacting Dell" on page 128.
PC Card or ExpressCard Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
C H E C K T H E C A R D — Ensure that the card is properly inserted into the connector.
E N S U R E T H A T T H E C A R D I S R E C O G N I Z E D B Y W I N D O W S — Double-click the Safely Remove Hardware icon in the
Windows taskbar. Ensure that the card is listed.
I F Y O U H A V E P R O B L E M S W I T H A D E L L - P R O V I D E D C A R D — Contact Dell (see "Contacting Dell" on page 128).
I F Y O U H A V E P R O B L E M S W I T H A C A R D N O T P R O V I D E D B Y D E L L — Contact the PC Card manufacturer.
Power Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 156) as you complete these
checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
C H E C K T H E P O W E R L I G H T — When the power light is lit or blinking, the computer has power. If the power light is
blinking, the computer is in standby mode—press the power button to exit standby mode. If the light is off, press the
power button to turn on the computer.
C H A R G E T H E B A T T E R Y — The battery charge may be depleted.
1 Reinstall the battery.
2 Use the AC adapter to connect the computer to an electrical outlet.
3 Turn on the computer.
NOTE: Battery operating time (the time the battery can hold a charge) decreases over time. Depending on how
often the battery is used and the conditions under which it is used, you may need to purchase a new battery during
the life of your computer.
C H E C K T H E B A T T E R Y S T A T U S L I G H T — If the battery status light flashes orange or is a steady orange the battery
charge is low or depleted. Connect the computer to an electrical outlet.
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83
If the battery status light flashes green and orange, the battery is too hot to charge. Shut down the
computer, disconnect the computer from the electrical outlet, and then let the battery and computer
cool to room temperature.
If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell (see
"Contacting Dell" on page 128).
C H E C K T H E B A T T E R Y T E M P E R A T U R E — If the battery temperature is below 0° C (32° F), the computer will not start
up.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such
as a lamp.
C H E C K T H E AC A D A P T E R — Check the AC adapter cable connections. If the AC adapter has a light, ensure that
the light is on.
C O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T — Bypass power protection devices, power strips,
and the extension cable to verify that the computer turns on.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, halogen lamps, or other
appliances.
A D J U S T T H E P O W E R P R O P E R T I E S — See "Configuring Power Management Settings" on page 31.
R E S E A T T H E M E M O R Y M O D U L E S — If the computer power light turns on but the display remains blank, reinstall
the memory modules (see "Memory" on page 108).
Ensuring Sufficient Power for Your Computer
Your computer is designed to use a 65-W or 90-W AC adapter. However, for optimum system
performance, you should always use a 90-W adapter.
Using less-powerful AC adapters, including the 65-W AC adapter, will cause you to receive a WARNING
message.
Docking Power Considerations
Due to the extra power consumption when a computer is docked to the Dell D/Dock, normal computer
operation is not possible on battery power alone. Ensure that the AC adapter is connected to your
computer when the computer is docked to the Dell D/Dock.
Docking While the Computer Is Running
If a computer is connected to the Dell D/Dock or Dell D/Port while the computer is running, presence of
the docking device is ignored until the AC adapter is connected to the computer.
AC Power Loss While the Computer Is Docked
If a computer loses AC power while docked to the Dell D/Dock or Dell D/Port, the computer
immediately goes into low-performance mode.
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Troubleshooting
Printer Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 156) as you complete these
checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer.
ENSURE THAT THE PRINTER IS TURNED ON
CHECK THE PRINTER CABLE CONNECTIONS —
•
See the printer documentation for cable connection information.
•
Ensure that the printer cables are securely connected to the printer and the computer.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such
as a lamp.
VE R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y W I N D O W S —
1 Click Start→ Control Panel→ Printers and Other Hardware→ View installed printers or fax printers.
2 If the printer is listed, right-click the printer icon.
3 Click Properties→ Ports. For a parallel printer, ensure that the Print to the following port(s): setting is
LPT1 (Printer Port). For a USB printer, ensure that the Print to the following port(s): setting is USB.
R E I N S T A L L T H E P R I N T E R D R I V E R — See the printer documentation for instructions.
Scanner Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.
C H E C K T H E S C A N N E R D O C U M E N T A T I O N — See the scanner documentation for setup and troubleshooting
information.
U N L O C K T H E S C A N N E R — Ensure that your scanner is unlocked if it has a locking tab or button.
RESTART THE COMPUTER AND TRY THE SCANNER AGAIN
CHECK THE CABLE CONNECTIONS —
•
See the scanner documentation for cable connection information.
•
Ensure that the scanner cables are securely connected to the scanner and the computer.
VE R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y M I C R O S O F T W I N D O W S —
Click Start→ Control Panel→ Printers and Other Hardware→ Scanners and Cameras.
If your scanner is listed, Windows recognizes the scanner.
R E I N S T A L L T H E S C A N N E R D R I V E R — See the scanner documentation for instructions.
Troubleshooting
85
Sound and Speaker Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 156) as you complete these
checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
No sound from integrated speakers
A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Double-click the speaker icon in the lower-right corner of your
screen. Ensure that the volume is turned up and that the sound is not muted. Adjust the volume, bass, or treble
controls to eliminate distortion.
R E I N S T A L L T H E S O U N D ( A U D I O ) D R I V E R — See "Reinstalling Drivers and Utilities" on page 94.
No sound from external speakers
E N S U R E T H A T T H E S U B W O O F E R A N D T H E S P E A K E R S A R E T U R N E D O N — See the setup diagram supplied with the
speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion.
A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Click or double-click the speaker icon in the lower-right corner of
your screen. Ensure that the volume is turned up and that the sound is not muted.
D I S C O N N E C T H E A D P H O N E S F R O M T H E H E A D P H O N E C O N N E C T O R — Sound from the speakers is automatically
disabled when headphones are connected to the computer’s front-panel headphone connector.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such
as a lamp.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, or halogen lamps to check for
interference.
R E I N S T A L L T H E A U D I O D R I V E R — See "Reinstalling Drivers and Utilities" on page 94.
R U N T H E D E L L D I A G N O S T I C S — See "Dell Diagnostics" on page 69.
NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening
to MP3 songs, ensure that you did not turn the player volume down or off.
No sound from headphones
C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I O N — Ensure that the headphone cable is securely inserted into the
headphone connector.
A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Click or double-click the speaker icon in the lower-right corner of
your screen. Ensure that the volume is turned up and that the sound is not muted.
Touch Pad or Mouse Problems
CHECK THE TOUCH PAD SETTINGS —
1 Click Start→ Control Panel→ Printers and Other Hardware→ Mouse.
2 Try adjusting the settings.
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Troubleshooting
C H E C K T H E M O U S E C A B L E — Shut down the computer. Disconnect the mouse cable, check it for damage, and
firmly reconnect the cable.
If you are using a mouse extension cable, disconnect it and connect the mouse directly to the computer.
TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E M O U S E , C H E C K T H E T O U C H P A D —
1 Shut down the computer.
2 Disconnect the mouse.
3 Turn on the computer.
4 At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it.
If the touch pad operates correctly, the mouse may be defective.
C H E C K T H E S YS T E M S E T U P P R O G R A M S E T T I N G S — Verify that the system setup program lists the correct device
for the pointing device option. (The computer automatically recognizes a USB mouse without making any setting
adjustments.) For more information on using the system setup program, see "System Setup Program" on page 89.
TE S T T H E M O U S E C O N T R O L L E R — To test the mouse controller (which affects pointer movement) and the
operation of the touch pad or mouse buttons, run the Mouse test in the Pointing Devices test group in the Dell
Diagnostics (see "Dell Diagnostics" on page 69).
R E I N S T A L L T H E T O U C H P A D D R I V E R — See "Reinstalling Drivers and Utilities" on page 94.
Video and Display Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 156) as you complete these
checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
If the display is blank
NOTE: If you are using a program that requires a higher resolution than your computer supports, it is
recommended that you attach an external monitor to your computer.
C H E C K T H E B A T T E R Y — If you are using a battery to power your computer, the battery charge may be depleted.
Connect the computer to an electrical outlet using the AC adapter, and turn on the computer.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such
as a lamp.
C H E C K T H E AC A D A P T E R — Check the AC adapter cable connections. If the AC adapter has a light, ensure that
the light is on.
C O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T — Bypass power protection devices, power strips,
and the extension cable to verify that the computer turns on.
A D J U S T T H E P O W E R P R O P E R T I E S — Search for the keyword standby in the Windows Help and Support Center.
→ Help and Support.
Click Start or
S W I T C H T H E V I D E O I M A G E — If your computer is attached to an external monitor, press  to switch
the video image to the display.
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87
If the display is difficult to read
A D J U S T T H E B R I G H T N E S S — Press  and the up- or down-arrow key.
M O V E T H E E X T E R N A L S U B W O O F E R A W A Y F R O M T H E C O M P U T E R O R M O N I T O R — If your external speaker system
includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the computer or external monitor.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, halogen lamps, or other
appliances.
R O T A T E T H E C O M P U T E R T O F A C E A D I F F E R E N T D I R E C T I O N — Eliminate sunlight glare, which can cause poor
picture quality.
ADJUST THE WINDOWS DISPLAY SETTINGS —
1 Click Start→ Control Panel→ Appearance and Themes.
2 Click the area you want to change or click the Display icon.
3 Try different settings for Color quality and Screen resolution.
R U N T H E V I D E O D I A G N O S T I C S T E S T S — If no error message appears and you still have a display problem, but the
display is not completely blank, run the Video device group in the Dell Diagnostics (see "Dell Diagnostics" on
page 69). Then contact Dell (see "Contacting Dell" on page 128).
S E E "E R R O R M E S S A G E S " — If an error message appears, see "Error Messages" on page 76.
If only part of the display is readable
CONNECT AN EXTERNAL MONITOR —
1 Shut down your computer and connect an external monitor to the computer.
2 Turn on the computer and the monitor and adjust the monitor brightness and contrast controls.
If the external monitor works, the computer display or video controller may be defective. Contact Dell
(see "Contacting Dell" on page 128).
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Troubleshooting
12
System Setup Program
Overview
NOTE: Your operating system may automatically configure most of the options available in the system setup
program, thus overriding options that you set through the system setup program. (An exception is the External
Hot Key option, which you can disable or enable only through the system setup program.) For more information
on configuring features for your operating system, access the Help and Support Center. To access the Help
and Support Center in Windows XP, click Start→ Help and Support. In Windows Vista, click the Windows
→ Help and Support.
Vista Start button
You can use the system setup program as follows:
•
To set or change user-selectable features—for example, your computer password
•
To verify information about the computer's current configuration, such as the amount of system
memory
After you set up the computer, run the system setup program to familiarize yourself with your system
configuration information and optional settings. You may want to write down the information for
future reference.
The system setup screens display the current setup information and settings for your computer, such
as:
•
System configuration
•
Boot order
•
Boot (start-up) configuration and docking-device configuration settings
•
Basic device-configuration settings
•
System security and hard-drive password settings
NOTE: Unless you are an expert computer user or are directed to do so by Dell technical support, do not
change the system setup settings. Certain changes might make your computer work incorrectly.
Viewing the System Setup Screens
1 Turn on (or restart) your computer.
2 When the DELL™ logo appears, press  immediately. If you wait too long and the Microsoft
Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your
computer and try again.
System Setup Program
89
System Setup Screens
NOTE: For information about a specific item on a system setup screen, highlight the item and see the Help area on
the screen.
In the system setup program, primary categories of settings are listed on the left. To view the types of
settings in a category, highlight the category and press . When you highlight a setting type, the
right side of the screen displays the value for that setting type. You can change settings that appear as
white type on the screen. Values that you cannot change (because they are determined by the computer)
appear less bright.
System-setup key functions are listed across the bottom of the screen.
Commonly Used Options
Certain options require that you reboot the computer for new settings to take effect.
Changing the Boot Sequence
The boot sequence, or boot order, tells the computer where to look to find the software needed to start the
operating system. You can control the boot sequence and enable/disable devices using the Boot Order
page of the system setup program.
NOTE: To change the boot sequence on a one-time-only basis, see "Performing a One-Time Boot" on page 91.
The Boot Order page displays a general list of the bootable devices that may be installed in your
computer, including but not limited to the following:
•
Diskette Drive
•
Modular bay HDD
•
Internal HDD
•
Optical Drive
During the boot routine, the computer starts at the top of the list and scans each enabled device for the
operating system start-up files. When the computer finds the files, it stops searching and starts the
operating system.
To control the boot devices, select (highlight) a device by pressing the down-arrow or up-arrow key, and
then enable or disable the device or change its order in the list.
•
To enable or disable a device, highlight the item and press the space bar. Enabled items appear as white
and display a small triangle to the left; disabled items appear blue or dimmed without a triangle.
•
To reorder a device in the list, highlight the device and then press  or (not case-sensitive) to
move the highlighted device up or down.
Boot sequence changes take effect as soon as you save the changes and exit the system setup program.
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System Setup Program
Performing a One-Time Boot
You can set a one-time-only boot sequence without entering the system setup program. (You can also use
this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive.)
1 Shut down the computer through the Start menu.
2 If the computer is connected to a docking device (docked), undock it. See the documentation that
came with your docking device for instructions.
3 Connect the computer to an electrical outlet.
4 Turn on the computer. When the DELL logo appears, press  immediately.
If you wait too long and the Windows logo appears, continue to wait until you see the Windows
desktop. Then shut down your computer and try again.
5 When the boot device list appears, highlight the device from which you want to boot and press
.
The computer boots to the selected device.
The next time you reboot the computer, the previous boot order is restored.
Changing COM Ports
Serial Port allows you to map the serial port COM address or disable the serial port and its address,
which frees computer resources for another device to use.
System Setup Program
91
92
System Setup Program
13
Reinstalling Software
Drivers
What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require
a driver program.
A driver acts like a translator between the device and any other programs that use the device. Each
device has its own set of specialized commands that only its driver recognizes.
Dell ships your computer to you with required drivers already installed—no further installation or
configuration is needed.
NOTICE: The Drivers and Utilities media may contain drivers for operating systems that are not on your
computer. Ensure that you are installing software appropriate for your operating system.
Many drivers, such as the keyboard driver, come with your Microsoft Windows operating system. You
may need to install drivers if you:
•
Upgrade your operating system.
•
Reinstall your operating system.
•
Connect or install a new device.
Identifying Drivers
If you experience a problem with any device, identify whether the driver is the source of your
problem and, if necessary, update the driver.
Microsoft® Windows® XP
1 Click Start→ Control Panel.
2 Under Pick a Category, click Performance and Maintenance, and click System.
3 In the System Properties window, click the Hardware tab, and click Device Manager.
Microsoft Windows Vista™
1 Click the Windows Vista start button,
, and right-click Computer.
2 Click Properties→ Device Manager.
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93
NOTE: The User Account Control window may appear. If you are an administrator on the computer, click
Continue; otherwise, contact your administrator to continue.
Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device
icon.
If an exclamation point is next to the device name, you may need to reinstall the driver or install a new
driver (see "Reinstalling Drivers and Utilities" on page 94).
Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved
drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work
correctly.
Using Windows Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use Windows Device Driver
Rollback to replace the driver with the previously installed version.
Windows XP:
1 Click Start→ My Computer→ Properties→ Hardware→ Device Manager.
2 Right-click the device for which the new driver was installed and click Properties.
3 Click the Drivers tab→ Roll Back Driver.
Windows Vista:
1 Click the Windows Vista start button,
, and right-click Computer.
2 Click Properties→ Device Manager.
NOTE: The User Account Control window may appear. If you are an administrator on the computer, click
Continue; otherwise, contact your administrator to enter the Device Manager.
3 Right-click the device for which the new driver was installed and click Properties.
4 Click the Drivers tab→ Roll Back Driver.
If Device Driver Rollback does not resolve the problem, then use System Restore (see "Restoring Your
Operating System" on page 96) to return your computer to the operating state that existed before you
installed the new driver.
Using the Drivers and Utilities media
If using Device Driver Rollback or System Restore (see "Restoring Your Operating System" on page 96)
does not resolve the problem, then reinstall the driver from the Drivers and Utilities media.
1 Save and close any open files, and exit any open programs.
2 Insert the Drivers and Utilities media.
In most cases, the CD starts running automatically. If it does not, start Windows Explorer, click your
CD drive directory to display the CD contents, and then double-click the autorcd.exe file. The first
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Reinstalling Software
time that you run the CD, it might prompt you to install setup files. Click OK, and follow the
instructions on the screen to continue.
3 From the Language drop-down menu in the toolbar, select your preferred language for the driver or
utility (if available).
4 At the welcome screen, click Next and wait for the CD to complete the hardware scan
5 To detect other drivers and utilities, under Search Criteria, select the appropriate categories from the
System Model, Operating System, and Topic drop-down menus.
A link or links appear(s) for the specific drivers and utilities used by your computer.
6 Click the link of a specific driver or utility to display information about the driver or utility that you
want to install.
7 Click the Install button (if present) to begin installing the driver or utility. At the welcome screen,
follow the screen prompts to complete the installation.
If no Install button is present, automatic installation is not an option. For installation instructions,
either see the appropriate instructions in the following subsections, or click Extract, follow the
extracting instructions, and then read the readme file.
If instructed to navigate to the driver files, click the CD directory on the driver information window to
display the files associated with that driver.
Manually Reinstalling Drivers
After extracting the driver files to your hard drive as described in the previous section:
Windows XP:
1 Click Start→ My Computer→ Properties→ Hardware→ Device Manager.
2 Double-click the type of device for which you are installing the driver (for example, Audio or Video).
3 Double-click the name of the device for which you are installing the driver.
4 Click the Driver tab→ Update Driver.
5 Click Install from a list or specific location (Advanced)→ Next.
6 Click Browse and browse to the location to which you previously copied the driver files.
7 When the name of the appropriate driver appears, click Next.
8 Click Finish and restart your computer.
Windows Vista:
1 Click the Windows Vista start button,
, and right-click Computer.
2 Click Properties→ Device Manager.
NOTE: The User Account Control window may appear. If you are an administrator on the computer, click
Continue; otherwise, contact your administrator to enter the Device Manager.
3 Double-click the type of device for which you are installing the driver (for example, Audio or Video).
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95
4 Double-click the name of the device for which you are installing the driver.
5 Click the Driver tab→ Update Driver→ Browse my computer for driver software.
6 Click Browse and browse to the location to which you previously copied the driver files.
7 When the name of the appropriate driver appears, click the name of the driver→ OK→ Next.
8 Click Finish and restart your computer.
Troubleshooting Software and Hardware Problems in the
Microsoft® Windows® XP and Microsoft Windows Vista™
Operating Systems
If a device is either not detected during the operating system setup or is detected but incorrectly
configured, you can use the Hardware Troubleshooter to resolve the incompatibility.
To start the Hardware Troubleshooter:
Windows XP:
1 Click Start→ Help and Support.
2 Type hardware troubleshooter in the search field and press  to start the search.
3 In the Fix a Problem section, click Hardware Troubleshooter.
4 In the Hardware Troubleshooter list, select the option that best describes the problem and click Next
to follow the remaining troubleshooting steps.
Windows Vista:
1 Click the Windows Vista start button,
, and click Help and Support.
2 Type hardware troubleshooter in the search field and press  to start the search.
3 In the search results, select the option that best describes the problem and follow the remaining
troubleshooting steps.
Restoring Your Operating System
You can restore your operating system in the following ways:
96
•
Microsoft Windows XP System Restore and Microsoft Windows Vista™ System Restore return your
computer to an earlier operating state without affecting data files. Use System Restore as the first
solution for restoring your operating system and preserving data files.
•
If you received an Operating System CD with your computer, you can use it to restore your operating
system. However, using the Operating System CD also deletes all data on the hard drive. Use the CD
only if System Restore did not resolve your operating system problem.
Reinstalling Software
Using Microsoft® Windows® System Restore
The Windows operating systems provide a System Restore option which allows you to return your
computer to an earlier operating state (without affecting data files)if changes to the hardware, software,
or other system settings have left the computer in an undesirable operating state. Any changes that
System Restore makes to your computer are completely reversible.
NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover
them.
NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you
set your Dell™ computer to the Windows Classic view.
Starting System Restore
Windows XP:
NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any
open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.
1 Click Start→ All Programs→ Accessories→ System Tools→ System Restore.
2 Click either Restore my computer to an earlier time or Create a restore point.
3 Click Next and follow the remaining on-screen prompts.
Windows Vista:
1 Click the Windows Vista Start button,
, and click Help and Support.
2 In the search box, type System Restore and press .
NOTE: The User Account Control window may appear. If you are an administrator on the computer, click
Continue; otherwise, contact your administrator to continue the desired action.
3 Click Next and follow the remaining prompts on the screen.
In the event that System Restore did not resolve the issue, you may undo the last system restore.
Undoing the Last System Restore
NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not
alter, open, or delete any files or programs until the system restoration is complete.
Windows XP:
1 Click Start→ All Programs→ Accessories→ System Tools→ System Restore.
2 Click Undo my last restoration and click Next.
Windows Vista:
1 Click the Windows Vista Start button,
, and click Help and Support.
2 In the search box, type System Restore and press .
3 Click Undo my last restoration and click Next.
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97
Enabling System Restore
NOTE: Windows Vista does not disable System Restore; regardless of low disk space. Therefore, the steps below
apply only to Windows XP.
If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is
automatically disabled.
To see if System Restore is enabled:
1 Click Start→ Control Panel→ Performance and Maintenance→ System.
2 Click the System Restore tab and ensure that Turn off System Restore is unchecked.
Removing Dell PC Restore
NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your
computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computer operating
system.
Dell PC Restore enables you to restore your hard drive to the operating state it was in when you
purchased your computer. It is recommended that you do not remove PC Restore from your computer,
even to gain additional hard-drive space. If you remove PC Restore from the hard drive, you cannot ever
recall it, and you will never be able to use PC Restore to return your computer operating system to its
original state.
1 Log on to the computer as a local administrator.
2 In Microsoft Windows Explorer, go to c:\dell\utilities\DSR.
3 Double-click the filename DSRIRRemv2.exe.
NOTE: If you do not log on as a local administrator, a message appears stating that you that you must log on
as administrator. Click Quit, and then log on as a local administrator.
NOTE: If the partition for PC Restore does not exist on your computer hard drive, a message appears stating
that the partition was not found. Click Quit; there is no partition to delete.
4 Click OK to remove the PC Restore partition on the hard drive.
5 Click Yes when a confirmation message appears.
The PC Restore partition is deleted and the newly available disk space is added to the free space
allocation on the hard drive.
6 Right-click Local Disk (C) in Windows Explorer, click Properties, and verify that the additional disk
space is available as indicated by the increased value for Free Space.
7 Click Finish to close the PC Restore Removal window and restart the computer.
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Reinstalling Software
Using the Operating System CD
Before You Begin
If you are considering reinstalling the Windows operating system to correct a problem with a newly
installed driver, first try using Windows Device Driver Rollback. See "Using Windows Device Driver
Rollback" on page 94. If Device Driver Rollback does not resolve the problem, then use System Restore to
return your operating system to the operating state it was in before you installed the new device driver.
See "Restoring Your Operating System" on page 96.
NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional
hard drive configurations, the primary hard drive is the first drive detected by the computer.
To reinstall Windows , you need the following items:
•
Dell™ Operating System CD
•
Dell Drivers and Utilities media (also known as Drivers and Utilities media)
NOTE: The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the
computer. Use the Dell Drivers and Utilities media to load any required drivers. Depending on the region from
which you ordered your computer, or whether you requested the CDs, the Dell Drivers and Utilities media and
Operating System CD may not ship with your computer.
Reinstalling Windows XP or Windows Vista
The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you
must also reinstall the device drivers, virus protection program, and other software.
NOTICE: The Operating System CD provides options for reinstalling Windows XP. The options can overwrite files
and possibly affect programs that are installed on your hard drive. Therefore, do not reinstall Windows XP unless a
Dell technical support representative instructs you to do so.
1 Save and close any open files and exit any open programs.
2 Insert the Operating System CD.
3 Click Exit if the Install Windows message appears.
4 Restart the computer.
When the DELL logo appears, press  immediately.
NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the
Microsoft® Windows® desktop; then, shut down your computer and try again.
NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots
according to the devices specified in the system setup program.
5 When the boot device list appears, highlight CD/DVD/CD-RW Drive and press .
6 Press any key to Boot from CD-ROM.
7 Follow the instructions on the screen to complete the installation.
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99
100
Reinstalling Software
14
Adding and Replacing Parts
Before You Begin
This chapter provides procedures for removing and installing the components in your computer.
Unless otherwise noted, each procedure assumes that the following conditions exist:
•
You have performed the steps in "Turning Off Your Computer" on page 101 and "Before Working
Inside Your Computer" on page 102.
•
You have read the safety information in the Dell™ Product Information Guide.
•
A component can be replaced or—if purchased separately—installed by performing the removal
procedure in reverse order.
Recommended Tools
The procedures in this document may require the following tools:
•
Small flat-blade screwdriver
•
Small Phillips screwdriver
•
Small plastic scribe
•
Hex nut driver
•
Flash BIOS update program CD
Turning Off Your Computer
NOTICE: To avoid losing data, save and close all open files and exit all open programs before you turn off your
computer.
1 Shut down the operating system:
Save and close all open files and exit all open programs.
In the Microsoft® Windows® XP operating system, click Start→ Shut Down→ Shut down.
In Microsoft® Windows Vista™, click the Windows Vista Start button,
, in the lower-left
corner of the desktop, click the arrow in the lower-right corner of the Start menu as shown
below, and then click Shut Down.
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101
The computer turns off after the operating system shutdown process is complete.
2 Ensure that the computer and all attached devices are turned off. If your computer and attached
devices did not automatically turn off when you shut down your operating system, press and hold the
power button for about 4 seconds to turn them off.
Before Working Inside Your Computer
Use the following safety guidelines to help protect your computer from potential damage and to help to
ensure your own personal safety.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTICE: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a
card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its
pins.
NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing
that is not authorized by Dell is not covered by your warranty.
NOTICE: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables
have connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before
you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector
pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned.
NOTICE: To avoid damaging the computer, perform the following steps before you begin working inside the
computer.
1 Ensure that the work surface is flat and clean to prevent the computer cover from being scratched.
2 Turn off your computer (see "Turning Off Your Computer" on page 101).
3 If the computer is connected to a docking device (docked), undock it. See the documentation that
came with your docking device for instructions.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from
the network device.
4 Disconnect all telephone or network cables from the computer.
NOTICE: To avoid damaging the system board, you must remove the main battery before you service the computer.
5 Disconnect your computer and all attached devices from their electrical outlets.
6 Close the display and turn the computer upside-down on a flat work surface.
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Adding and Replacing Parts
1
battery-bay latch release
main battery
7 Remove the battery:
Slide the battery-bay latch release on the bottom of the computer.
Remove the battery from the battery bay.
8 Press the power button to ground the system board.
9 Remove any installed PC Cards from the PC Card slot.
10 Remove any installed modules, including a second battery, if installed.
11 Remove the hard drive (see "Removing the Hard Drive" on page 104).
Hard Drive
CAUTION: If you remove the hard drive from the computer when the drive is hot, do not touch the metal housing
of the hard drive.
CAUTION: Before working inside your computer, follow the safety instructions located in the Product
Information Guide.
NOTICE: To prevent data loss, turn off your computer before removing the hard drive. Do not remove the hard drive
while the computer is on, in standby mode, or in hibernate mode.
NOTICE: Hard drives are extremely fragile; even a slight bump can damage the drive.
NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell.
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103
To replace the hard drive in the hard drive bay:
1 Follow the procedures in "Before You Begin" on page 101.
2 Turn the computer over, and remove the hard drive screws.
NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. See "Protecting
Against Electrostatic Discharge" in the Product Information Guide.
3 Slide the hard drive out of the computer.
4 Remove the new drive from its packaging.
Save the original packaging for storing or shipping the hard drive.
NOTICE: Use firm and even pressure to slide the drive into place. If you use excessive force, you may damage the
connector.
5 Slide the hard drive into the bay until it is fully seated.
6 Replace and tighten the screws.
7 Use the Operating System CD to install the operating system for your computer. (see "Using the
Operating System CD" on page 99).
8 Use the Drivers and Utilities media to install the drivers and utilities for your computer. (see "Using the
Drivers and Utilities media" on page 94).
Removing the Hard Drive
To remove the hard drive:
1 Follow the procedures in "Before You Begin" on page 101.
NOTE: Before you remove the hard drive, ensure that you removed the main battery.
2 Turn the computer upside down, and loosen the two captive screws on the metal bracket that holds the
hard drive.
3 Holding the bracket by the sides, slide it toward the back of the computer to dislodge the bracket from
underneath the two metal clips.
4 Remove the metal bracket from the hard drive and lay the bracket aside.
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Adding and Replacing Parts
1
captive screws (2)
metal clips (2)
metal bracket
hard drive
NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. See "Protecting
Against Electrostatic Discharge" in the Product Information Guide.
5 Use the pull-tab to disconnect the hard drive cable from the system board connector and remove the
hard drive from the computer.
Adding and Replacing Parts
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1
pull-tab
system board connector
hard drive cable
hard drive
Dismantling the Hard Drive
NOTICE: The replacement hard drive ships with the protective cover and the hard drive cable. Only a certified
service technician should dismantle the hard drive. Damage due to servicing that is not authorized by Dell is not
covered by your warranty.
1 Use your fingers to carefully remove the protective cover from the hard drive.
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Adding and Replacing Parts
1
protective cover
hard drive
2 Use a hard drive tool to carefully pry up the ZIF connector that holds the hard drive cable, and remove
the cable.
ZIF connector
hard drive cable
Adding and Replacing Parts
107
Replacing the Hard Drive
NOTICE: Use firm and even pressure to slide the drive into place. If you use excessive force, you may damage the
connector.
1 Follow the steps in "Removing the Hard Drive" on page 104 in reverse order.
NOTE: This computer is not equipped with an optical drive—use the Media Base (sold separately) to install
software.
2 Install the operating system for your computer (see "Restoring Your Operating System" on page 96").
3 Install the drivers and utilities for your computer (see "Reinstalling Drivers and Utilities" on page 94).
Memory
You can increase your computer memory by installing memory modules on the system board. See
"Specifications" on page 157 for information on the memory supported by your computer. Install only
memory modules that are intended for your computer.
NOTE: Memory modules purchased from Dell are covered under your computer warranty.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
1 Follow the procedures in "Before You Begin" on page 101.
NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory-module
securing clips.
2 If you are replacing a memory module, remove the existing module:
108
Use your fingertips to carefully spread apart the securing clips on each end of the memory module
connector until the module pops up.
Remove the module from the connector.
Adding and Replacing Parts
For optimal performance, identical memory modules should be used in each
connector.
3 Ground yourself and install the new memory module:
NOTE: If the memory module is not installed properly, the computer may not boot properly. No error message
indicates this failure.
Align the notch in the module edge connector with the tab in the connector slot.
Slide the module firmly into the slot at a 45-degree angle, and rotate the module down until it
clicks into place. If you do not feel the click, remove the module and reinstall it.
Adding and Replacing Parts
109
4 Replace the cover.
NOTICE: If the cover is difficult to close, remove the module and reinstall it. Forcing the cover to close may
damage your computer.
5 Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical
outlet.
6 Turn on the computer.
As the computer boots, it detects the additional memory and automatically updates the system
configuration information.
To confirm the amount of memory installed in the computer:
•
In the Microsoft® Windows® XP operating system, right-click the My Computer icon on your desktop.
Click Properties→ General.
•
In the Microsoft Windows Vista™ operating system, click the Windows Vista Start button,
right-click Computer→ Properties.
, and
Keyboard
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically
touching an unpainted metal surface (such as a connector on the back of the computer).
1 Follow the procedures in "Before You Begin" on page 101.
2 Remove the hinge cover (see "Hinge Cover" on page 111).
NOTICE: The keycaps on the keyboard are fragile, easily dislodged, and time-consuming to replace. Be careful
when removing and handling the keyboard.
3 Remove the keyboard:
Remove the three M2 x 3-mm screws across the top of the keyboard.
NOTICE: Lift the keyboard carefully in step b to ensure that you do not pull the keyboard wire.
110
Slide the keyboard forward to gain access to the two keyboard connectors.
Pull up on the plastic bar on the keyboard connectors to disconnect the keyboard connectors
from the system board.
Adding and Replacing Parts
1
M2 x 3-mm screws (3)
tabs (4)
keyboard
plastic bar on keyboard
connectors
NOTICE: To avoid scratching the palm rest when replacing the keyboard, hook the tabs along the front edge of the
keyboard into the palm rest, and then secure the keyboard in place.
4 To replace the keyboard, connect the keyboard cable to the connector on the system board.
5 Place the tabs along the front edge of the keyboard into the palm rest, and lay the keyboard down on
the palm rest.
6 Replace the three screws at the top of the keyboard.
7 Replace the hinge cover.
Hinge Cover
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically
touching an unpainted metal surface (such as a connector on the back of the computer).
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111
NOTICE: The hinge cover is fragile and can be damaged if extreme force is used. Be careful when removing the
hinge cover.
1 Follow the procedures in "Before You Begin" on page 101.
2 Open the display all the way (180 degrees) so that it rests on your work surface.
NOTICE: To avoid damaging the hinge cover, do not lift the cover on both sides simultaneously.
3 Starting on the right side of the computer, use a plastic scribe to pry up the hinge cover.
hinge cover
plastic scribe
4 Ease the hinge cover up, moving from right to left, and remove it.
5 To replace the hinge cover, insert the left edge of the cover into the hinge cover slot, and press from left
to right until the cover snaps into place.
Mini-Cards
If you ordered a WLAN card with your computer, the card is already installed.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTICE: To prevent damage to the system board, remove the main battery before you service the computer.
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Adding and Replacing Parts
Wireless Local Area Network (WLAN) Cards
1 Follow the procedures in "Before You Begin" on page 101.
2 Ground yourself by touching one of the metal connectors on the back of the computer.
NOTE: If you leave the area, ground yourself again when you return to the computer.
3 If a card is not already installed, go to step 4. If you are replacing a card, remove the existing card:
Turn the computer upside-down and remove the memory/Mini-Card module cover.
Disconnect the antenna cables from the card.
NOTE: Depending on the type of WLAN-Card you have, either two or three of the three antenna cables may be in
use.
antenna cables (2)
Disconnect the antenna cables from the WLAN card.
NOTICE: To prevent damage to the connector, do not use tools to spread the securing clips.
Release the card by pushing the metal securing clips toward the back of the computer until the
card pops up slightly.
Lift the card out of its connector.
Adding and Replacing Parts
113
1
WLAN card
metal securing clips (2)
NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors and
realign the card.
NOTE: Do not insert a Mobile Broadband (WWAN) network card into the WLAN card connector.
4 Install the WLAN card:
NOTICE: To avoid damaging the WLAN card, never place cables on top of or under the card.
NOTE: The WLAN card may have two or three antenna connectors, depending on the type of card you ordered.
Move any antenna cables out of the way to make space for the WLAN card.
Align the WLAN card with the connector at a 45-degree angle, and press the card down into the
securing clips until the card clicks into place.
NOTE: For more specific information about which cable to connect to which connector, see the documentation
that came with your WLAN card.
Connect the antenna cables to the antenna connectors on the WLAN card by matching the color
of the cable to the color of the triangle above the connector. Connect the main antenna cable
(white) to the antenna connector with the white triangle. Connect the auxiliary antenna cable
(black) to the antenna connector with the black triangle.
NOTE: If your computer has a gray cable, connect it to the connector with the gray triangle, if one is available on
your card.
5 Connect the antenna cables to the WLAN card, ensuring that you route the cables correctly.
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Adding and Replacing Parts
6 Replace the memory/Mini-Card module cover.
Mobile Broadband (WWAN) Cards
NOTE: Mobile Broadband cards may not be available in all regions.
If you ordered a Mobile Broadband card with your computer, the card is already installed.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
1 If a Mobile Broadband card is not already installed, go to step 5. If you are replacing a Mobile
Broadband card, remove the existing card:
antenna cables (2)
2 Mobile Broadband card
Disconnect the Mobile Broadband card from any attached cables.
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2
Mobile Broadband card
metal securing tabs (2)
NOTICE: To prevent damage to the connector, do not use tools to spread the securing clips.
Use your fingertips to carefully spread apart the metal securing tabs until the card pops up slightly.
Slide and lift the Mobile Broadband card out of its connector.
NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors and
realign the card.
NOTE: Do not insert a WLAN card into the Mobile Broadband card slot.
2 To install a Mobile Broadband card:
Move any antenna cables out of the way to make space for the card.
NOTICE: To avoid damaging the Mobile Broadband card, never place cables on top of or under the card and
ensure that you route the cables properly.
NOTE: Cable routing for the Mobile Broadband card may vary.
116
Align the card with the connector at a 45-degree angle, and press the card into the connector until
you feel a click.
Connect the white stripped cable to the connector on the card marked with a white triangle.
Connect the black stripped cable to the connector on the card marked with a black triangle.
Adding and Replacing Parts
Subscriber Identity Module (SIM) Card
NOTICE: To protect the SIM card from electrostatic discharge (ESD), do not touch the SIM card connector. Also,
take care when removing the card to slide the card completely out of the metal tabs before lifting the card out of
the slot. The card is brittle and may easily break otherwise.
NOTE: The SIM card is located in the battery bay. You must remove the main battery before you can access the
SIM card.
1 Slide the SIM card out of the SIM card slot with the cut-off corner of the card facing toward the back
of the computer.
metal tabs (2) on
SIM card slot
SIM card with cut-off
corner
NOTE: When you replace the SIM card, ensure that you slide the SIM card under the two metal tabs on the SIM
card slot with the cut-off corner of the card facing toward the back of the computer.
Internal Card With Bluetooth® Wireless Technology
CAUTION: Before performing the following procedures, read the safety instructions in your Product Information
Guide.
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117
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically
touching a connector on the back panel of the computer.
NOTICE: To prevent damage to the system board, remove the main battery before you service the computer.
If you ordered an internal card with Bluetooth wireless technology with your computer, it is already
installed.
1 Follow the procedures in "Before You Begin" on page 101.
2 Remove the keyboard (see "Mini-Cards" on page 112).
3 Remove the M2 x 3-mm screw from the card holder and lay the holder aside.
4 Lift the card away from the aligning pin.
5 Disconnect the card cable connector from the card.
internal card with Bluetooth
wireless technology
card cable connector
card holder
aligning pin
M2 x 3-mm screw
NOTICE: Be careful when removing the card to avoid damaging the card, card cable, or surrounding components.
Internal Card With Bluetooth® Wireless Technology
CAUTION: Before performing the following procedures, read the safety instructions in your Product Information
Guide.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically
touching a connector on the back panel of the computer.
NOTICE: To prevent damage to the system board, remove the main battery before you service the computer.
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Adding and Replacing Parts
If you ordered an internal card with Bluetooth wireless technology with your computer, it is already
installed.
1 Follow the procedures in "Before You Begin" on page 101.
2 Remove the keyboard (see "Mini-Cards" on page 112).
3 Remove the M2 x 3-mm screw from the card holder and lay the holder aside.
4 Lift the card away from the aligning pin.
5 Disconnect the card cable connector from the card.
internal card with Bluetooth
wireless technology
card cable connector
card holder
aligning pin
M2 x 3-mm screw
NOTICE: Be careful when removing the card to avoid damaging the card, card cable, or surrounding components.
Coin-Cell Battery
CAUTION: Before performing the following procedures, follow the safety instructions in your Product
Information Guide.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically
touching a connector on the back panel of the computer.
NOTICE: To prevent damage to the system board, remove the main battery before you service the computer.
1 Follow the procedures in "Before You Begin" on page 101.
2 Remove the keyboard (see "Mini-Cards" on page 112).
Adding and Replacing Parts
119
3 Disconnect the coin-cell battery cable connector from the system board connector.
4 Remove the coin-cell battery from the system board.
cable connector
coin-cell battery
When you replace the battery, insert it at a 30-degree angle under the clip with the positive (identified by
a plus [+] symbol) side up, and then push it into place.
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Adding and Replacing Parts
15
Dell™ QuickSet
NOTE: This feature may not be available on your computer.
Dell™ QuickSet provides you with easy access to configure or view the following types of settings:
•
Network connectivity
•
Power management
•
Display
•
System information
Depending on what you want to do in Dell™ QuickSet, you can start it by either clicking, doubleclicking, or right-clicking the QuickSet icon in the Microsoft® Windows® taskbar. The taskbar is
located in the lower-right corner of your screen.
For more information about QuickSet, right-click the QuickSet icon and select Help.
Dell™ QuickSet
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Dell™ QuickSet
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16
Traveling With Your Computer
Identifying Your Computer
•
Attach a name tag or business card to the computer.
•
Write down your Service Tag and store it in a safe place away from the computer or carrying case.
Use the Service Tag if you need to report a loss or theft to law enforcement officials and to Dell.
•
Create a file on the Microsoft® Windows® desktop called if_found. Place information such as
your name, address, and phone number in this file.
•
Contact your credit card company and ask if it offers coded identification tags.
Packing the Computer
•
Remove any external devices attached to the computer and store them in a safe place. Remove any
cables attached to installed PC Cards, and remove any extended PC Cards (see "Extended PC
Cards" on page 54).
•
To make the computer as light as possible, replace any devices installed in the module bay with the
Dell TravelLite™ module.
•
Fully charge the main battery and any spare batteries that you plan to carry with you.
•
Shut down the computer.
•
Disconnect the AC adapter.
NOTICE: When the display is closed, extraneous items on the keyboard or palm rest could damage the
display.
•
Remove any extraneous items, such as paper clips, pens, and paper, from the keyboard and palm
rest and close the display.
•
Use the optional Dell™ carrying case to pack the computer and its accessories together safely.
•
Avoid packing the computer with items such as shaving cream, colognes, perfumes, or food.
NOTICE: If the computer has been exposed to extreme temperatures, allow it to acclimate to room
temperature for 1 hour before turning it on.
•
Protect the computer, the batteries, and the hard drive from hazards such as extreme temperatures
and overexposure to sunlight, dirt, dust, or liquids.
•
Pack the computer so that it does not slide around in the trunk of your car or in an overhead
storage compartment.
Traveling With Your Computer
123
Travel Tips
NOTICE: Do not move the computer while using the optical drive to prevent loss of data.
NOTICE: Do not check the computer as baggage.
•
Consider disabling wireless activity on your computer to maximize battery operating time. To disable
wireless activity, use the wireless switch (see "Dell Wi-Fi Catcher™ Network Locator" on page 51").
•
Consider changing your power management options to maximize battery operating time (see "Power
Management Modes" on page 29).
•
If you are traveling internationally, carry proof of ownership—or of your right to use the computer if it
is company-owned—to speed your passage through customs. Investigate the customs regulations of
the countries you plan to visit, and consider acquiring an international carnet (also known as a
merchandise passport) from your government.
•
Find out what type of electrical outlets are used in the countries you will visit, and have appropriate
power adapters.
•
Check with your credit card company for information about the kinds of emergency travel assistance it
offers to users of portable computers.
Traveling by Air
NOTICE: Do not walk the computer through a metal detector. Send the computer through an X-ray machine or
have it hand-inspected.
124
•
Ensure that you have a charged battery available in case you are asked to turn on the computer.
•
Prior to entering the airplane, verify that using a computer is permitted. Some airlines forbid the use of
electronic devices during flight. All airlines forbid the use of electronic devices during takeoff and
landing.
Traveling With Your Computer
17
Getting Help
Obtaining Assistance
CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem
cables from all electrical outlets.
If you experience a problem with your computer, you can complete the following steps to diagnose
and troubleshoot the problem:
See "Troubleshooting" on page 69 for information and procedures that pertain to the problem
your computer is experiencing.
See "Dell Diagnostics" on page 69 for procedures on how to run Dell Diagnostics.
Fill out the "Diagnostics Checklist" on page 156.
Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for
help with installation and troubleshooting procedures. See "Online Services" on page 126 for a
more extensive list of Dell Support online.
If the preceding steps have not resolved the problem, see "Contacting Dell" on page 128.
NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist
you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route
the call directly to the proper support personnel. If you do not have an Express Service Code, open
the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
For instructions on using the Dell Support, see "Technical Support and Customer Service" on
page 125.
NOTE: Some of the following services are not always available in all locations outside the continental
U.S. Call your local Dell representative for information on availability.
Technical Support and Customer Service
Dell's support service is available to answer your questions about Dell™ hardware. Our support staff
uses computer-based diagnostics to provide fast, accurate answers.
To contact Dell's support service, see "Before You Call" on page 128, and then see the contact
information for your region or go to support.dell.com.
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DellConnect
DellConnect is a simple online access tool that allows a Dell service and support associate to access
your computer through a broadband connection, diagnose your problem and repair it all under your
supervision. For more information, go to support.dell.com and click DellConnect.
Online Services
You can learn about Dell products and services on the following websites:
www.dell.com
www.dell.com/ap (Asian/Pacific countries only)
www.dell.com/jp (Japan only)
www.euro.dell.com (Europe only)
www.dell.com/la (Latin American and Caribbean countries)
www.dell.ca (Canada only)
You can access Dell Support through the following websites and e-mail addresses:
•
Dell Support websites
support.dell.com
support.jp.dell.com (Japan only)
support.euro.dell.com (Europe only)
•
Dell Support e-mail addresses
mobile_support@us.dell.com
support@us.dell.com
la-techsupport@dell.com (Latin America and Caribbean countries only)
apsupport@dell.com (Asian/Pacific countries only)
•
Dell Marketing and Sales e-mail addresses
apmarketing@dell.com (Asian/Pacific countries only)
sales_canada@dell.com (Canada only)
•
Anonymous file transfer protocol (FTP)
ftp.dell.com
Log in as user: anonymous, and use your e-mail address as your password.
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AutoTech Service
Dell's automated support service—AutoTech—provides recorded answers to the questions most
frequently asked by Dell customers about their portable and desktop computers.
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to
your questions. For the telephone number to call for your region, see "Contacting Dell" on
page 128.
Automated Order-Status Service
To check on the status of any Dell products that you have ordered, you can go to support.dell.com,
or you can call the automated order-status service. A recording prompts you for the information
needed to locate and report on your order. For the telephone number to call for your region, see
"Contacting Dell" on page 128.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing,
contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For
the telephone number to call for your region, see "Contacting Dell" on page 128.
Product Information
If you need information about additional products available from Dell, or if you would like to place
an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or
to speak to a sales specialist, see "Contacting Dell" on page 128.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
Call Dell to obtain a Return Material Authorization Number, and write it clearly and
prominently on the outside of the box.
For the telephone number to call for your region, see "Contacting Dell" on page 128.
Include a copy of the invoice and a letter describing the reason for the return.
Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 156),
indicating the tests that you have run and any error messages reported by the Dell Diagnostics
(see "Dell Diagnostics" on page 69).
Include any accessories that belong with the item(s) being returned (power cables, software
floppy disks, guides, and so on) if the return is for credit.
Pack the equipment to be returned in the original (or equivalent) packing materials.
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You are responsible for paying shipping expenses. You are also responsible for insuring any product
returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.)
packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at Dell’s receiving dock
and returned to you.
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support
telephone system direct your call more efficiently. You may also be asked for your Service Tag (located
on the back or bottom of your computer).
Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 156). If
possible, turn on your computer before you call Dell for assistance and call from a telephone at or
near the computer. You may be asked to type some commands at the keyboard, relay detailed
information during operations, or try other troubleshooting steps possible only at the computer
itself. Ensure that the computer documentation is available.
CAUTION: Before working inside your computer, follow the safety instructions in your Product
Information Guide.
Contacting Dell
You can contact Dell through the Internet and by phone:
•
For support through the web, go to support.dell.com.
•
For worldwide support through the web, use the Choose A Country/Region menu near the
bottom of the page, or see the web addresses listed in the following table.
•
For support by e-mail, see the e-mail addresses listed in the following table.
NOTE: Toll-free numbers are for use within the country for which they are listed.
•
For support by phone, use the phone numbers and codes provided in the following table. If
you need assistance in determining which codes to use, contact a local or an international
operator.
NOTE: The contact information provided was deemed correct at the time that this document went to
print and is subject to change.
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Country (City)
International Access Code
Country Code
City Code
Service Type
Area Codes,
Local Numbers, and
Toll-Free Numbers
Web and E-mail Address
Anguilla
Online Support
support.dell.com/ai
E-mail Address
la-techsupport@dell.com
toll free: 800-335-0031
Technical Support, Customer Service, Sales
Antigua and Barbuda
Online Support
www.dell.com/ag
la-techsupport@dell.com
1-800-805-5924
Technical Support, Customer Service, Sales
Aomen
Technical Support
Country Code: 853
Customer Service (Xiamen, China)
34 160 910
Transaction Sales (Xiamen, China)
29 693 115
toll-free: 0800-105
Argentina (Buenos Aires)
Online Support
International Access Code: 00
E-mail for Desktops and Portables
Country Code: 54
City Code: 11
www.dell.com/ar
la-techsupport@dell.com
®
E-mail for Servers and EMC Storage
Products
la_enterprise@dell.com
Customer Service
toll-free: 0-800-666-0789
Technical Support
toll-free: 0-800-222-0154
or toll-free: 0-800-444-0724
Sales
Aruba
toll-free: 0-800-666-0789
Online Support
www.dell.com/aw
la-techsupport@dell.com
Technical Support
toll-free: 800-1727
Customer Service and Sales
toll-free: 800-1729
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Country (City)
International Access Code
Country Code
City Code
Service Type
Australia (Sydney)
Online Support
International Access Code: 0011
Area Codes,
Local Numbers, and
Toll-Free Numbers
Web and E-mail Address
support.ap.dell.com
support.ap.dell.com/contactus
Country Code: 61
Technical Support
City Code: 2
Home and Home Office
toll-free: 1300-655-533
Medium and Large Business
toll-free: 1800-633-559
Small Business, Education, Local
Government
toll-free: 1800-060-889
Customer Service
Home and Home Office
toll-free: 1800-812-393 (option 3)
Medium and Large Business, Education,
Local Government
toll-free: 1300-303-270 (option 3)
24-Hour Automated Order Status Service
NOTE: The phone numbers in this section
Austria (Vienna)
International Access Code: 900
Country Code: 43
should be called from within Austria only.
Online Support
support.euro.dell.com
tech_support_central_europe@dell.co
City Code: 1
Bahamas
toll-free: 1300-662-196
Large Business Support
08 20 24 05 30 55
Technical Support at Home
08 20 24 05 30 92
Home/Small Business Sales
08 20 24 05 30 00
Home/Small Business Fax
08 20 24 05 30 49
Home/Small Business Customer Service
08 20 24 05 30 14
Home/Small Business Support
08 20 24 05 30 17
Preferred Accounts/Corporate Customer
Service
08 20 24 05 30 16
Preferred Accounts/Corporate Support
08 20 24 05 30 17
Switchboard
08 20 24 05 30 00
Online Support
www.dell.com/bs
la-techsupport@dell.com
Technical Support
toll-free: 1-866-874-3038
Customer Service and Sales
toll-free: 1-866-296-9683
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Country (City)
International Access Code
Country Code
City Code
Service Type
Barbados
Online Support
Area Codes,
Local Numbers, and
Toll-Free Numbers
Web and E-mail Address
www.dell.com/bb
la-techsupport@dell.com
Technical Support
1-800-534-3349
Customer Service and Sales
1-800-534-3142
Belgium (Brussels)
Online Support
International Access Code: 00
General Support
02 481 92 88
Country Code: 32
General Support Fax
02 481 92 95
City Code: 2
Customer Service
02 713 15 65
Corporate Sales
02 481 91 00
Fax
02 481 92 99
support.euro.dell.com
Switchboard
Belize
02 481 91 00
Online Support
www.dell.com/bz
la-techsupport@dell.com
Technical Support, Customer Service, Sales
811-866-686-9880
Online Support
www.dell.com/bm
or (512) 723-0010
Bermuda
la-techsupport@dell.com
1-877-890-0748
Technical Support
Customer Service and Sales
Bolivia
1-877-890-0751
Online Support
www.dell.com/bo
la-techsupport@dell.com
toll-free: 800-10-0238
Technical Support, Customer Service, Sales
or EEUU (512) 723-0010
Brazil
Online Support
International Access Code: 00
www.dell.com/br
BR_TechSupport@dell.com
Country Code: 55
Technical Support
City Code: 51
Technical Support Fax
51 2104 5470
Customer Service Fax
51 2104 5480
0800 970 3355
Sales
0800 970 3390
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Country (City)
International Access Code
Country Code
City Code
Service Type
British Virgin Islands
Online Support
Area Codes,
Local Numbers, and
Toll-Free Numbers
Web and E-mail Address
www.dell.com/vg
la-techsupport@dell.com
Technical Support, Customer Service, Sales
toll-free: 1-866-278-6820
or (512) 723-0010
Brunei
Technical Support (Penang, Malaysia)
604 633 4966
Country Code: 673
Customer Service (Penang, Malaysia)
604 633 3101
or toll-free: 801 1012
24-Hour Automated Order Status Service
Transaction Sales (Penang, Malaysia)
toll-free: 801 1044
604 633 3101
or toll-free: 801 1012
Canada (North York, Ontario)
Online Order Status
www.dell.ca/ostatus
International Access Code: 011
Online Support
support.ca.dell.com
AutoTech (automated Hardware and
Warranty Support)
toll-free: 1-800-247-9362
Customer Service
Home/Home Office
toll-free: 1-800-847-4096
Small Business
toll-free: 1-800-906-3355
Medium/Large Business, Government,
Education
toll-free: 1-800-387-5757
Hardware Warranty Phone Support
Computers for Home/Home Office
toll-free: 1-800-847-4096
Computers for Small/Medium/Large
Business, Government
toll-free: 1-800-387-5757
Printers, Projectors, Televisions, Handheld,
Digital Jukebox, and Wireless
1-877-335-5767
Sales
Home and Home Office Sales
toll-free: 1-800-999-3355
Small Business
toll-free: 1-800-387-5752
Medium/Large Business, Government
toll-free: 1-800-387-5755
Spare Parts and Extended Service
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1 866 440 3355
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Country (City)
International Access Code
Country Code
City Code
Service Type
Cayman Islands
Online Support
Area Codes,
Local Numbers, and
Toll-Free Numbers
Web and E-mail Address
www.dell.com/ky
la-techsupport@dell.com
Chile (Santiago)
Technical Support
1-877-261-0242
Customer Service and Sales
1-877-262-5415
Online Support
www.dell.com/cl
Country Code: 56
City Code: 2
la-techsupport@dell.com
Technical Support
toll-free: 800-20-20-44 (CTC)
or 123-00-20-37-62 (ENTEL)
Sales and Customer Support
toll-free: 800-20-20-44 (CTC)
or 123-00-20-34-77 (ENTEL)
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Country (City)
International Access Code
Country Code
City Code
Service Type
Area Codes,
Local Numbers, and
Toll-Free Numbers
Web and E-mail Address
China (Xiamen)
Online Support
Country Code: 86
Technical Support E-mail
support.dell.com.cn/email
City Code: 592
Customer Service E-mail
customer_cn@dell.com
support.dell.com.cn
Technical Support Fax
Technical Support – Dell™ Dimension™
and Dell Inspiron™
toll-free: 800 858 2969
Technical Support – Dell OptiPlex™, Dell
Latitude™, and Dell Precision™
toll-free: 800 858 0950
Technical Support – Dell PowerEdge™ and
Dell PowerVault™
toll-free: 800 858 0960
Technical Support – Projectors, PDAs,
Switches, Routers, etc.
toll-free: 800 858 2920
Technical Support – Printers
toll-free: 800 858 2311
Customer Service
toll-free: 800 858 2060
Customer Service Fax
Getting Help
592 818 1308
Home and Small Business
toll-free: 800 858 2222
Preferred Accounts Division
toll-free: 800 858 2557
Large Corporate Accounts GCP
toll-free: 800 858 2055
Large Corporate Accounts Key Accounts
toll-free: 800 858 2628
Large Corporate Accounts North
toll-free: 800 858 2999
Large Corporate Accounts North
Government and Education
toll-free: 800 858 2955
Large Corporate Accounts East
toll-free: 800 858 2020
Large Corporate Accounts East
Government and Education
toll-free: 800 858 2669
Large Corporate Accounts Queue Team
toll-free: 800 858 2572
Large Corporate Accounts South
toll-free: 800 858 2355
Large Corporate Accounts West
toll-free: 800 858 2811
Large Corporate Accounts Spare Parts
toll-free: 800 858 2621
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592 818 1350
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Country (City)
International Access Code
Country Code
City Code
Service Type
Colombia
Online Support
Area Codes,
Local Numbers, and
Toll-Free Numbers
Web and E-mail Address
www.dell.com/co
la-techsupport@dell.com
Costa Rica
Technical Support
01-800-915-5704
Customer Service and Sales
01-800-915-4755
Spare Parts, Software, Peripherals and
Warranty Sales
toll free: 01-800-915-6158
Ink and Toner Sales
toll free: 01-800-915-5676
Online Support
www.dell.com/cr
la-techsupport@dell.com
0800-012-0232
Technical Support
Customer Service and Sales
Czech Republic (Prague)
0800-012-0231
Online Support
support.euro.dell.com
International Access Code: 00
Country Code: 420
czech_dell@dell.com
Technical Support
22537 2727
Customer Service
22537 2707
Fax
22537 2714
Technical Fax
22537 2728
Switchboard
22537 2711
Denmark (Copenhagen)
Online Support
International Access Code: 00
Technical Support
7023 0182
Country Code: 45
Customer Service – Relational
7023 0184
Home/Small Business Customer Service
3287 5505
Switchboard – Relational
3287 1200
Switchboard Fax – Relational
3287 1201
Switchboard – Home/Small Business
3287 5000
Switchboard Fax – Home/Small Business
3287 5001
Dominica
support.euro.dell.com
Online Support
www.dell.com/dm
la-techsupport@dell.com
toll-free: 1-866-278-6821
Technical Support, Customer Service, Sales
or (512) 723-0010
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Country (City)
International Access Code
Country Code
City Code
Service Type
Dominican Republic
Online Support
Area Codes,
Local Numbers, and
Toll-Free Numbers
Web and E-mail Address
www.dell.com/do
la-techsupport@dell.com
Ecuador
Technical Support
1-800-156-1834
Customer Service and Sales
1-800-156-1588
Online Support
www.dell.com/ec
la-techsupport@dell.com
(calling from Quito and
Guayaquil only)
El Salvador
Technical Support, Customer Service, Sales
(calling from Quito)
toll-free: 999-119-877-655-3355
or EEUU (512) 723-0020
Technical Support, Customer Service, Sales
(calling from Guayaquil)
toll-free: 1-800-999-119-877-655-3355
Online Support
www.dell.com/sv
la-techsupport@dell.com
Technical Support
toll free: 800-6100 (ANTEL)
Customer Service and Sales
toll free: 800-6100 (ANTEL)
or 800-6170 (Telefonica)
or 800-6132 (Telefonica)
Finland (Helsinki)
Online Support
International Access Code: 990
support.euro.dell.com
fi_support@dell.com
Country Code: 358
Technical Support
0207 533 555
City Code: 9
Customer Service
0207 533 538
Switchboard
0207 533 533
Fax
0207 533 530
Sales under 500 employees
0207 533 540
Sales over 500 employees
0207 533 533
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Country (City)
International Access Code
Country Code
City Code
Service Type
Area Codes,
Local Numbers, and
Toll-Free Numbers
Web and E-mail Address
France (Paris) (Montpellier)
Online Support
International Access Code: 00
Home and Small Business
Country Code: 33
Technical Support
0825 387 270
City Codes: (1) (4)
Customer Service
0825 823 833
Switchboard
0825 004 700
support.euro.dell.com
Switchboard (calls from outside of France)
04 99 75 40 00
Sales
0825 004 700
Fax
0825 004 701
Fax (calls from outside of France)
04 99 75 40 01
Corporate
Technical Support
0825 004 719
Customer Service
0825 338 339
Switchboard
01 55 94 71 00
Sales
01 55 94 71 00
Fax
Germany (Frankfurt)
International Access Code: 00
Country Code: 49
City Code: 69
01 55 94 71 01
Online Support
support.euro.dell.com
tech_support_central_europe@dell.co
Technical Support
069 9792-7200
Technical Support at Home
069 9792-7230
Home/Small Business Customer Service
0180-5-224400
Global Segment Customer Service
069 9792-7320
Preferred Accounts Customer Service
069 9792-7320
Large Accounts Customer Service
069 9792-7320
Public Accounts Customer Service
069 9792-7320
Switchboard
069 9792-7000
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Country (City)
International Access Code
Country Code
City Code
Service Type
Area Codes,
Local Numbers, and
Toll-Free Numbers
Web and E-mail Address
Greece
Online Support
International Access Code: 00
Technical Support
Country Code: 30
Gold Service Technical Support
2108129811
Switchboard
2108129810
Gold Service Switchboard
2108129811
Sales
2108129800
support.euro.dell.com
00800-44 14 95 18
Fax
Grenada
2108129812
Online Support
www.dell.com/gd
la-techsupport@dell.com
toll-free: 1-866-540-3355
Technical Support, Customer Service, Sales
Guatemala
Online Support
www.dell.com/gt
la-techsupport@dell.com
1-800-999-0136
Technical Support, Customer Service, Sales
Guyana
Online Support
la-techsupport@dell.com
toll-free: 1-877-440-6511
Technical Support, Customer Service, Sales
Haiti
Online Support
www.dell.com/ht
la-techsupport@dell.com
Technical Support, Customer Service, Sales
toll free: 183-866-686-9849
or (512) 723-0010
Honduras
Online Support
www.dell.com/hn
la-techsupport@dell.com
Technical Support, Customer Service, Sales
toll free: 800-0123-866-686-9848
or EEUU (512) 723-0020
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Country (City)
International Access Code
Country Code
City Code
Service Type
Hong Kong
Online Support
International Access Code: 001
Country Code: 852
Area Codes,
Local Numbers, and
Toll-Free Numbers
Web and E-mail Address
support.ap.dell.com
support.ap.dell.com/contactus
Technical Support – Dimension and
Inspiron
00852-2969 3188
Technical Support – OptiPlex, Latitude,
and Dell Precision
00852-2969 3191
Technical Support – Servers and Storage
00852-2969 3196
Technical Support – Projectors, PDAs,
Switches, Routers, etc.
00852-3416 0906
Customer Service
00852-3416 0910
Large Corporate Accounts
00852-3416 0907
Global Customer Programs
00852-3416 0908
Medium Business Division
00852-3416 0912
Home and Small Business Division
00852-2969 3105
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Country (City)
International Access Code
Country Code
City Code
Service Type
India
Online Support
Area Codes,
Local Numbers, and
Toll-Free Numbers
Web and E-mail Address
support.ap.dell.com
Portable and Desktop Support
Portables, Desktop, and Peripherals E-mail
support.ap.dell.com/ap/en/emaildell
Portable Support E-mail
india_support_notebook@dell.com
Phone Numbers
080-25068032 or 080-25068034
or your city STD code + 60003355
or toll-free: 1-800-425-9046
Server Support
E-mail
Phone Numbers
india_support_server@dell.com
080-25068032 or 080-25068034
or your city STD code + 60003355
or toll-free: 1-800-425-8045
Gold Support Only
eec_ap@dell.com
E-mail
Phone Numbers
080-25068033
or your city STD code + 60003355
or toll-free: 1-800-425-9045
Customer Service
Home and Small Business
India_care_HSB@dell.com
toll-free: 1800-4254051
Large Corporate Accounts
India_care_REL@dell.com
toll-free: 1800-4252067
Sales
Large Corporate Accounts
1600 33 8044
Home and Small Business
1600 33 8046
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Country (City)
International Access Code
Country Code
City Code
Service Type
Ireland (Cherrywood)
Online Support
International Access Code: 00
Area Codes,
Local Numbers, and
Toll-Free Numbers
Web and E-mail Address
support.euro.dell.com
dell_direct_support@dell.com
Country Code: 353
Technical Support
City Code: 1
Business computers
1850 543 543
Home computers
1850 543 543
At Home Support
1850 200 889
Sales
Home
1850 333 200
Small Business
1850 664 656
Medium Business
1850 200 646
Large Business
Sales E-mail
1850 200 646
Dell_IRL_Outlet@dell.com
Customer Service
01 204 4014
Home and Small Business
Business (greater than 200 employees)
1850 200 982
General
Fax/Sales Fax
01 204 0103
Switchboard
01 204 4444
U.K. Customer Service (dial within U.K.
only)
0870 906 0010
Corporate Customer Service (dial within
U.K. only)
0870 907 4499
U.K. Sales (dial within U.K. only)
0870 907 4000
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Country (City)
International Access Code
Country Code
City Code
Service Type
Area Codes,
Local Numbers, and
Toll-Free Numbers
Web and E-mail Address
Italy (Milan)
Online Support
International Access Code: 00
Home and Small Business
Country Code: 39
Technical Support
02 577 826 90
City Code: 02
Customer Service
02 696 821 14
Fax
02 696 821 13
Switchboard
02 696 821 12
support.euro.dell.com
Corporate
Technical Support
02 577 826 90
Customer Service
02 577 825 55
Fax
02 575 035 30
Switchboard
Jamaica
02 577 821
Online Support
(dial from within Jamaica only)
www.dell.com/jm
la-techsupport@dell.com
Technical Support
toll free: 1-800-975-1646
Customer Service and Sales
toll free: 1-800-404-9205
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Country (City)
International Access Code
Country Code
City Code
Service Type
Japan (Kawasaki)
Online Support
International Access Code: 001
Technical Support – Dimension and
Inspiron
Country Code: 81
City Code: 44
Area Codes,
Local Numbers, and
Toll-Free Numbers
Web and E-mail Address
support.jp.dell.com
toll-free: 0120-198-226
Technical Support outside of Japan –
Dimension and Inspiron
81-44-520-1435
Technical Support – Dell Precision,
OptiPlex, and Latitude
toll-free: 0120-198-433
Technical Support outside of Japan – Dell
Precision, OptiPlex, and Latitude
81-44-556-3894
Technical Support – Dell PowerApp, Dell
PowerEdge, Dell PowerConnect, and Dell
PowerVault
toll-free: 0120-198-498
Technical Support outside of Japan –
PowerApp, PowerEdge, PowerConnect, and
PowerVault
81-44-556-4162
Technical Support – Projectors, PDAs,
Printers, Routers
toll-free: 0120-981-690
Technical Support outside of Japan –
Projectors, PDAs, Printers, Routers
81-44-556-3468
Faxbox Service
044-556-3490
24-Hour Automated Order Status Service
044-556-3801
Customer Care
044-556-4240
Business Sales Division – up to 400
employees
044-556-3344
Preferred Accounts Division Sales – over
400 employees
044-556-3433
Public Sales – government agencies,
educational institutions, and medical
institutions
044-556-5963
Global Segment Japan
044-556-3469
Individual User
044-556-1657
Individual User Online Sales
044-556-2203
Individual User Real Site Sales
044-556-4649
Switchboard
044-556-4300
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Country (City)
International Access Code
Country Code
City Code
Service Type
Korea (Seoul)
Online Support
International Access Code: 001
Technical Support
toll-free: 080-200-3800
Country Code: 82
Customer Service
toll-free: 080-999-0270
City Code: 2
Technical Support – Dimension, PDA,
Electronics, and Accessories
toll-free: 080-200-3801
Sales
toll-free: 080-200-3600
Latin America
Area Codes,
Local Numbers, and
Toll-Free Numbers
Web and E-mail Address
support.ap.dell.com
Fax
2194-6202
Switchboard
2194-6000
Customer Technical Support (Austin,
Texas, U.S.A.)
512 728-4093
Customer Service (Austin, Texas, U.S.A.)
512 728-3619
Fax (Technical Support and Customer
Service) (Austin, Texas, U.S.A.)
512 728-3883
Sales (Austin, Texas, U.S.A.)
512 728-4397
Sales Fax (Austin, Texas, U.S.A.)
512 728-4600
or 512 728-3772
Luxembourg
Online Support
International Access Code: 00
Support
Country Code: 352
Home/Small Business Sales
support.euro.dell.com
342 08 08 075
+32 (0)2 713 15 96
Corporate Sales
26 25 77 81
Customer Service
+32 (0)2 481 91 19
Fax
26 25 77 82
Malaysia (Penang)
Online Support
International Access Code: 00
Technical Support – Dell Precision,
OptiPlex, and Latitude
toll-free: 1 800 880 193
Technical Support – Dimension, Inspiron,
and Electronics and Accessories
toll-free: 1 800 881 306
Technical Support – PowerApp, PowerEdge,
PowerConnect, and PowerVault
toll-free: 1800 881 386
Country Code: 60
City Code: 4
Customer Service
support.ap.dell.com
toll-free: 1800 881 306 (option 4)
24-Hour Automated Order Status Service
toll-free: 1 800 888 202
Corporate Sales
toll-free: 1 800 888 213
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Getting Help
1 800 88 4432
Transaction Sales
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Country (City)
International Access Code
Country Code
City Code
Service Type
Mexico
Online Support
International Access Code: 00
Country Code: 52
Area Codes,
Local Numbers, and
Toll-Free Numbers
Web and E-mail Address
www.dell.com/mx
la-techsupport@dell.com
001-866-563-4425
Technical Support
Sales
50-81-8800
or 001-800-888-3355
Customer Service
001-877-384-8979
or 001-877-269-3383
Spare Parts, Software, Peripherals and
Warranty Sales
Ink and Toner Sales
001-866-390-4629
toll free 001-866-851-1754
Main
50-81-8800
or 001-800-888-3355
or 001-866-851-1754
Montserrat
Online Support
support.dell.com.ag
la-techsupport@dell.com
toll-free: 1-866-278-6822
Technical Support, Customer Service, Sales
Netherlands Antilles
Online Support
www.dell.com/an
la-techsupport@dell.com
Technical Support, Customer Service, Sales
toll free: 001-866-379-1022
Netherlands (Amsterdam)
Online Support
International Access Code: 00
Technical Support
020 674 45 00
Country Code: 31
Technical Support Fax
020 674 47 66
City Code: 20
Home/Small Business Customer Service
020 674 42 00
Relational Customer Service
020 674 4325
Home/Small Business Sales
020 674 55 00
Relational Sales
020 674 50 00
Home/Small Business Sales Fax
020 674 47 75
Relational Sales Fax
020 674 47 50
Switchboard
020 674 50 00
Switchboard Fax
020 674 47 50
support.euro.dell.com
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Country (City)
International Access Code
Country Code
City Code
Service Type
New Zealand
Online Support
International Access Code: 00
Country Code: 64
Area Codes,
Local Numbers, and
Toll-Free Numbers
Web and E-mail Address
support.ap.dell.com
support.ap.dell.com/contactus
Technical Support
toll-free: 0800-441-567
Home and Home Office
toll-free: 0800-446-255
Business, Education, and Government
toll-free: 0800-444-617
PowerEdge and PowerVault
toll-free: 0800-443-563
Customer Service
Home and Small Business
Business, Education, and Government
toll-free: 0800-289-3355 (option 3)
toll-free: 0800-941-128 (option 3)
toll-free: 0800-449-602
24-Hour Automated Order Status Service
Sales
toll-free: 0800 441 567
Home and Home Office
Nicaragua
toll-free: 0800-289-3355
Small Business
toll-free: 0800-941-121
Business, Education, and Government
toll-free: 0800-941-128
Online Support
www.dell.com/ni
la-techsupport@dell.com
Technical Support
toll free: 001-800-220-1378
Customer Service and Sales
toll free: 001-800-220-1377
Norway (Lysaker)
Online Support
International Access Code: 00
Technical Support
671 16882
Country Code: 47
Relational Customer Service
671 17575
Home/Small Business Customer Service
23162298
Switchboard
671 16800
Fax Switchboard
671 16865
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Country (City)
International Access Code
Country Code
City Code
Service Type
Panama
Online Support
Area Codes,
Local Numbers, and
Toll-Free Numbers
Web and E-mail Address
www.dell.com/pa
la-techsupport@dell.com
Technical Support
toll free: 001-800-507-1385 (C&W)
or 001-866-633-4097 (Clarocom)
Customer Service, Sales
toll free: 001-800-507-1264 (C&W)
or 001-866-422-7964 (Clarocom and
Movistar)
or 001-800-507-1786 (TC)
Paraguay
Online Support
www.dell.com/py
la-techsupport@dell.com
(Asuncion only)
Technical Support, Customer Service, Sales
dial 008-11-800, then have the operator
dial 866-686-9848
or EEUU (512) 723-0020
Peru
Online Support
www.dell.com/pe
la-techsupport@dell.com
Poland (Warsaw)
Technical Support
0800-50-869
Customer Service and Sales
0800-50-669
Online Support
International Access Code: 011
support.euro.dell.com
pl_support_tech@dell.com
Country Code: 48
Customer Service Phone
57 95 700
City Code: 22
Customer Service
57 95 999
Sales
57 95 999
Customer Service Fax
57 95 806
Reception Desk Fax
57 95 998
Switchboard
57 95 999
Portugal
Online Support
International Access Code: 00
Technical Support
707200149
Country Code: 351
Customer Service
800 300 413
Sales
support.euro.dell.com
800 300 410 or 800 300 411 or
800 300 412 or 21 422 07 10
Fax
21 424 01 12
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Country (City)
International Access Code
Country Code
City Code
Service Type
Puerto Rico
Online Support
Area Codes,
Local Numbers, and
Toll-Free Numbers
Web and E-mail Address
www.dell.com/pr
la-techsupport@dell.com
Technical Support
toll-free: 1-866-390-4695
Spare Parts, Software, Peripherals and
Warranty Sales
toll-free: 1-866-390-4691
Ink and Toner Sales
toll-free: 1-866-851-1760
Customer Service and Sales
St. Kitts and Nevis
1-877-537-3355
Online Support
www.dell.com/kn
la-techsupport@dell.com
St. Lucia
Technical Support
toll-free: 1-877-441-4734
Customer Service and Sales
toll-free: 1-866-540-3355
Online Support
www.dell.com/lc
la-techsupport@dell.com
Technical Support
toll-free: 1-866-745-1850
Customer Service and Sales
toll-free: 1-866-540-3355
or 1-866-464-4352
St. Vincent and the Grenadines Online Support
www.dell.com/vc
la-techsupport@dell.com
Technical Support
toll-free: 1-866-464-4353
Customer Service and Sales
toll-free: 1-866-540-3355
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Country (City)
International Access Code
Country Code
City Code
Service Type
Singapore (Singapore)
NOTE: The phone numbers in this section
International Access Code: 005
Country Code: 65
Area Codes,
Local Numbers, and
Toll-Free Numbers
Web and E-mail Address
should be called from within Singapore or
Malaysia only.
Online Support
support.ap.dell.com
Technical Support
Dimension, Inspiron, and Electronics and
Accessories
toll-free: 1 800 394 7430
OptiPlex, Latitude, and Dell Precision
toll-free: 1 800 394 7488
PowerApp, PowerEdge, PowerConnect, and
PowerVault
toll-free: 1 800 394 7478
Customer Service
toll-free: 1 800 394 7430 (option 4)
toll-free: 1 800 394 7476
24-Hour Automated Order Status Service
Sales
Slovakia (Prague)
Transaction Sales
toll-free: 1 800 394 7412
Corporate Sales
toll-free: 1 800 394 7419
Online Support
support.euro.dell.com
International Access Code: 00
Country Code: 421
South Africa (Johannesburg)
czech_dell@dell.com
Technical Support
02 5750 8303
Enterprise GOLD
02 5750 8308
Business Support
02 5750 8301
Customer Service
420 22537 2707
Fax
02 5441 8328
Tech Fax
02 5441 8328
Switchboard (Sales)
02 5441 7585
Online Support
International Access Code:
support.euro.dell.com
dell_za_support@dell.com
09/091
Gold Queue
011 709 7713
Country Code: 27
Technical Support
011 709 7710
City Code: 11
Customer Service
011 709 7707
Sales
011 709 7700
Fax
011 706 0495
Switchboard
011 709 7700
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Country (City)
International Access Code
Country Code
City Code
Service Type
Area Codes,
Local Numbers, and
Toll-Free Numbers
Web and E-mail Address
Southeast Asian and Pacific
Countries
Technical Support, Customer Service, and
Sales (Penang, Malaysia)
Spain (Madrid)
Online Support
International Access Code: 00
Home and Small Business
Country Code: 34
Technical Support
902 100 130
City Code: 91
Customer Service
902 118 540
Sales
902 118 541
Switchboard
902 118 541
Fax
902 118 539
604 633 4810
support.euro.dell.com
Corporate
Suriname
Technical Support
902 100 130
Customer Service
902 115 236
Switchboard
91 722 92 00
Fax
91 722 95 83
Online Support
www.dell.com/sr
la-techsupport@dell.com
Technical Support, Customer Service, Sales
toll-free: 156-866-686-9850
or (512) 723-0010
Sweden (Upplands Vasby)
Online Support
International Access Code: 00
Technical Support
08 590 05 199
Country Code: 46
Relational Customer Service
08 590 05 642
City Code: 8
Home/Small Business Customer Service
08 587 70 527
Employee Purchase Program (EPP) Support
020 140 14 44
Technical Support Fax
08 590 05 594
Sales
08 587 705 81
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Country (City)
International Access Code
Country Code
City Code
Service Type
Switzerland (Geneva)
Online Support
International Access Code: 00
Country Code: 41
City Code: 22
Taiwan
Area Codes,
Local Numbers, and
Toll-Free Numbers
Web and E-mail Address
support.euro.dell.com
Tech_support_central_Europe@dell.co
Technical Support – Home and Small
Business
0844 811 411
Technical Support at Home
0848 338 860
Technical Support – Corporate
0844 822 844
Customer Service – Home and Small
Business
0848 802 202
Customer Service – Corporate
0848 821 721
Main
0848 335 599
Fax
022 799 01 90
Sales
022 799 01 01
Online Support
International Access Code: 002
Country Code: 886
support.ap.dell.com
support.ap.dell.com/contactus
Technical Support – OptiPlex, Latitude,
Inspiron, Dimension, and Electronics and
Accessories
toll-free: 0080 186 1011
Technical Support – Servers and Storage
toll-free: 0080 160 1256
Customer Service
toll-free: 0080 186 3066 (option 3)
Transaction Sales
toll-free: 0080 165 1228
Corporate Sales
toll-free: 0080 165 1227
Thailand
Online Support
support.ap.dell.com
International Access Code: 001
Technical Support – OptiPlex, Latitude,
and Dell Precision
toll-free: 1800 0060 07
Technical Support – PowerApp, PowerEdge,
PowerConnect, and PowerVault
toll-free: 1800 0600 09
Customer Service
toll-free: 1800 006 007
(option 7)
24-Hour Automated Order Status Service
toll-free: 1800 060 065
Corporate Sales
toll-free: 1800 006 009
Transaction Sales
toll-free: 1800 006 006
Country Code: 66
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Country (City)
International Access Code
Country Code
City Code
Service Type
Trinidad/Tobago
Online Support
Area Codes,
Local Numbers, and
Toll-Free Numbers
Web and E-mail Address
www.dell.com/tt
la-techsupport@dell.com
toll-free: 1-866-540-3355
Technical Support
or 1-888-799-5908
Customer Service and Sales
Turks and Caicos Islands
toll-free: 1-800-211-7602
Online Support
www.dell.com/tc
la-techsupport@dell.com
toll-free: 1-866-540-3355
Technical Support, Customer Service, Sales
U.K. (Bracknell)
Online Support
support.euro.dell.com
International Access Code: 00
dell_direct_support@dell.com
Country Code: 44
Customer Service Online
City Code: 1344
Sales
support.euro.dell.com/uk/en/ECare/form/home.asp
Home and Small Business Sales
0870 907 4000
Corporate/Public Sector Sales
01344 860 456
Customer Service
Home and Small Business
0870 906 0010
Corporate
01344 373 185
Preferred Accounts (500–5000 employees)
0870 906 0010
Global Accounts
01344 373 186
Central Government
01344 373 193
Local Government & Education
01344 373 199
Health
01344 373 194
Technical Support
Corporate/Preferred Accounts/PCA (1000+
employees)
0870 908 0500
Other Dell Products
0870 353 0800
General
Home and Small Business Fax
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0870 907 4006
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Country (City)
International Access Code
Country Code
City Code
Service Type
Uruguay
Online Support
Area Codes,
Local Numbers, and
Toll-Free Numbers
Web and E-mail Address
www.dell.com/uy
la-techsupport@dell.com
Technical Support
toll-free: 000-413-598-2523
Customer Service and Sales
toll-free: 000-413-598-2521
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Country (City)
International Access Code
Country Code
City Code
Service Type
U.S.A. (Austin, Texas)
International Access Code: 011
Dell Services for the Deaf, Hard-of-Hearing,
or Speech-Impaired
Country Code: 1
Fax
Area Codes,
Local Numbers, and
Toll-Free Numbers
Web and E-mail Address
toll-free: 1-877-DELLTTY
(1-877-335-5889)
toll-free: 1-800-727-8320
Technical Support
support.dell.com
Home and Home Office
toll-free: 1-800-624-9896
Portable and Desktop AutoTech
toll-free: 1-800-247-9362
Small Business
toll-free: 1-800-456-3355
Medium and Large Business
toll-free: 1-877-671-3355
State and Local Government
toll-free: 1-800-981-3355
Federal Government
toll-free: 1-800-727-1100
Healthcare
toll-free: 1-800-274-1550
K-12 Education
toll-free: 1-888-977-3355
Higher Education
toll-free: 1-800-274-7799
Printers, Projectors, PDAs, and MP3 Players
toll-free: 1-877-459-7298
Customer Service
toll-free: 1-800-624-9897
Automated Order Status
toll-free: 1-800-433-9014
Small Business
toll-free: 1-800-456-3355
Medium and Large Business
toll-free: 1-877-671-3355
State and Local Government
toll-free: 1-800-981-3355
Federal Government
toll-free: 1-800-727-1100
Healthcare
toll-free: 1-800-274-1550
K-12 Education
toll-free: 1-888-977-3355
Higher Education
toll-free: 1-800-274-7799
Employee Purchase Program (EPP)
toll-free: 1-800-695-8133
Financial Services
www.dellfinancialservices.com
toll-free: 1-877-577-3355
Leases and Loans
Dell Preferred Accounts (DPA)
Sales
toll-free: 1-800-283-2210
1-800-289-3355 or 1-800-879-3355
Dell Outlet Store
toll-free: 1-888-798-7561
Software and Peripherals Sales
toll-free: 1-800-671-3355
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Country (City)
International Access Code
Country Code
City Code
Service Type
U.S. Virgin Islands
Online Support
Area Codes,
Local Numbers, and
Toll-Free Numbers
Web and E-mail Address
www.dell.com/vi
la-techsupport@dell.com
Venezuela
Technical Support
toll-free: 1-877-702-4360
Customer Service and Sales
toll-free: 1-877-702-4288
Online Support
www.dell.com/ve
la-techsupport@dell.com
Technical Support
0800-100-2513
Customer Service and Sales
0800-100-4752
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Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back or bottom of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the system’s start-up
files. If the computer is connected to a printer, print each file. Otherwise, record the contents
of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
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18
Specifications
NOTE: Offerings may vary by region. For more information regarding the configuration of your computer,
click Start→ Help and Support and select the option to view information about your computer.
Processor
Processor type
Intel Core™ Solo and Intel Core 2 Duo
processors
L1 cache
32 KB (internal)
L2 cache
2 MB
External bus frequency
533
System Information
System chipset
Intel Calistoga small form factor chipset
supporting:
• Intel Yonah M socket U1400 Single Core
ULV
• Intel Merom U7500/U7600 M Socket Dual
Core ULV
• Pro/Wireless
• 945 GMS
Data bus width
64 bits
DRAM bus width
64 bits
Processor address bus width
32 bits
PC Card/Express Card
CardBus controller
Ricoh R5C843
PC Card connector
80-pin
Cards supported
Type I and II cards
34mm New Card with adapter
PC Card connector size
68 pins
Data width (maximum)
PCMCIA 16 bits
CardBus 32 bits
Specifications
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Memory
Memory module connector
one user-accessible DIMM socket
Memory module capacities
1-GB minimum to 2 GB maximum
Memory type
667 MHz DDRII SDRAM (backwards
compatible with 533 Mhz DDRII)
Minimum memory
1 GB (onboard memory)
Maximum memory
up to 2 GB
Smart Card
Read/write capabilities
reads and writes to all ISO 7816 1/2/3/4
microprocessor cards (T=0, T=1)
Cards supported
3 V and 5 V
Program technology supported
Java cards
Interface speed
9600–115,200 bps
EMV level
level 1 certified
WHQL certification
PC/SC
Compatibility
compatible within a PKI environment
Insert/eject cycles
certified for up to 100,000 cycles
Ports and Connectors
158
Video
15-hole connector
Audio
microphone miniconnector, stereo
headphones/speakers miniconnector
USB
2 4-pin USB 2.0-compliant connectors
Powered USB
one 9-pin USB 2.0-compliant powered
Modem
RJ-11 support
Specifications
Ports and Connectors (continued)
IEEE 1394a
4-pin serial connector
NOTE: The D430 has been optimally designed
to be used with the slim Media Base for
docking. However, it is compatible with the DFamily D/Port and D/Dock. With the use of the
D-Family D/Port and D/Dock, all ports can be
effectively utilized except for the 1394 port. If
the use of this port is required, it is
recommended that you utilize the Media Base
as your primary docking device.
Mini-Card
two Type IIIA Mini-Card slot
Network adapter
RJ-45 port
D-Dock connector
standard docking connector for D/Dock,
D/Port, or D420 Media Base
Communications
Modem:
Type
v.92 56K MDC
Controller
softmodem
Interface
Intel High-Definition Audio
Network adapter
10/100/1000 Ethernet LAN on system board
Wireless
• internal PCI-e Mini-Card WLAN support
• Bluetooth® wireless technology support
• WWAN Mini-Card support using USB
interface
Video
Video type
Intel Integrated UMA Graphics
Data bus
PCI Express
Controller/Memory
224 MB of shared memory (with 512 MB or
more of system memory)
LCD interface
LVDS
TV support
NTSC or PAL in S-video and composite
modes (through Dell D/Port advanced port
replicator only)
Specifications
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Audio
Audio type
High Definition Audio (HDA)
Intellisonic software by Knowles Acoustics
for embedded mic (WinXP, WinXP64,
Win2000)
Audio controller
SigmaTel STAC9200
Stereo conversion
24-bit (stereo digital-to-analog),
24-bit (stereo analog-to-digital)
Interfaces:
Internal
High Definition Audio
External
microphone mini-connector, stereo
headphones/speakers mini-connector
Speaker
one 8-ohm speaker
Internal speaker amplifier
1-W channel into 8 ohms
Display
Type (WXGA)
12.1-inch WXGA
Dimensions (12.1-inch display):
Height
163.2 mm (6.43 inches)
Width
261.12 mm (10.3 inches)
Diagonal
307.34 mm (12.1 inches)
Operating angle
0° (closed) to 180°
Viewing angles:
WXGA+ horizontal
+/– 40/40°
WXGA+ vertical
+/– 10/30°
Pixel pitch:
WXGA
0.204 mm
Power consumption (panel with
backlight) (typical):
WXGA
Controls
160
Specifications
6.2 W (max.)
brightness can be controlled through
keyboard shortcuts
Keyboard
Number of keys
87 (U.S. and Canada); 87 (China); 89
(Brazil); 88 (Europe); 91 (Japan)
Key travel
2.5 mm ± 0.3 mm (0.11 inch ± 0.016 inch)
Key spacing
18.5 mm ± 0.3 mm (0.73 inch ± 0.012 inch)
Layout
QWERTY/AZERTY/Kanji
Fingerprint Reader (optional)
Type
UPEK TCS3 TouchStrip™ strip sensor with
CMOS active capacitive pixel-sensing
technology
Power Supply
2.7 V to approx. 3.6 V
Connector
48-ball BGA
Array Size
248 x 2 pixels
Type
UPEK TCS3 TouchStrip™ strip sensor with
CMOS active capacitive pixel-sensing
technology
Touch Pad
X/Y position resolution
(graphics table mode)
240 cpi
Size:
Width
64.88 mm (2.55-inch) sensor-active area
Height
48.88-mm (1.92-inch) rectangle
Battery
Type
9-cell hybrid lithium ion (68 WHr)
6-cell "smart" lithium ion (42 WHr)
4-cell "smart" lithium ion (28 WHr)
(optional)
Dimensions:
Depth
77.5 mm (3.05 inches)
Height
19.5 mm (0.76 inch)
Width
123.4 mm (4.86 inches)
Weight
0.32 kg (0.70 lb) (6 cell)
0.23 kg (0.52 lb) (4 cell)
Specifications
161
www.dell.com | support.dell.com
Battery (continued)
Voltage
14.8 VDC (4 cell)
11.1 VDC (6 cell)
11.1 VDC (9 cell)
Charge time (approximate):
Computer off
Operating time
approximately 1 hour for 80 percent charge
for 4 and 6 cell.
varies depending on operating conditions
and can be significantly reduced under
certain power-intensive conditions.
See "Battery Performance" on page 27 for
more information.
Life span (approximate)
300 discharge/charge cycles
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–65° to 149°F)
AC Adapter
Input voltage
100–240 VAC
Input current (maximum)
1.5 A
Input frequency
50–60 Hz
Output current
3.34 A (65-W AC adapter)
4.62 A (90-W AC adapter)
Output power
65 W
90 W
Rated output voltage
19.5 VDC
Dimensions and weight (65-W AC
adapter):
Height
28.3 mm (1.11 inches)
Width
57.8 mm (2.28 inches)
Depth
137.2 mm (5.40 inches)
Weight (with cables)
0.4 kg (0.9 lb)
Dimensions and weight (90-W AC
adapter):
Height
162
Specifications
34.2 mm (1.35 inches)
AC Adapter (continued)
Width
60.9 mm (2.39 inches)
Depth
153.42 mm (6.04 inches)
Weight (with cables)
0.46 kg (1.01 lb)
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
Physical
Height
2.54 cm (1.0 inches)
Width
29.5 cm (11.6 inches)
Depth
20.98 cm (8.26 inches)
Weight
2.98 lbs (1.35 kg) with 4-cell battery
3.17 lbs (1.4 kg) with 6-cell battery
4.25 lbs (1.9 kg) with media base and 4-cell
Environmental
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
-40° to 65°C (-40° to 149°F)
Relative humidity (maximum):
Operating
10% to 90% (noncondensing)
Storage
5% to 95% (noncondensing)
Maximum vibration (using a
random-vibration spectrum that
simulates user environment):
Operating
0.66 GRMS
Storage
1.30 GRMS
Maximum shock (measured with
hard drive in operating status and a
2-ms half-sine pulse for operating;
also measured with hard drive in
head-parked position and a 2-ms halfsine pulse for storage):
Operating
142g 2ms
Storage
162g 2ms
Specifications
163
www.dell.com | support.dell.com
Environmental (continued)
Altitude (maximum):
164
Operating
15.2 to 3048 m (50 to 10,000 ft)
Storage
15.2 to 10,668 m (50 to 35,000 ft)
Specifications
Glossary
Terms in this Glossary are provided for
informational purposes only and may or may not
describe features included with your particular
computer.
which a portable computer battery is able to be depleted
and recharged.
BIOS — basic input/output system — A program (or
utility) that serves as an interface between the computer
hardware and the operating system. Unless you
understand what effect these settings have on the
computer, do not change them. Also referred to as system
setup.
AC — alternating current — The form of electricity that
powers your computer when you plug the AC adapter
power cable in to an electrical outlet.
ACPI — advanced configuration and power interface —
A power management specification that enables
Microsoft® Windows® operating systems to put a
computer in standby or hibernate mode to conserve the
amount of electrical power allocated to each device
attached to the computer.
AGP — accelerated graphics port — A dedicated graphics
port that allows system memory to be used for videorelated tasks. AGP delivers a smooth, true-color video
image because of the faster interface between the video
circuitry and the computer memory.
AHCI — Advanced Host Controller Interface — An
interface for a SATA hard drive Host Controller which
allows the storage driver to enable technologies such as
Native Command Queuing (NCQ) and hot plug.
ALS — ambient light sensor — A feature that helps to
control display brightness.
antivirus software — A program designed to identify,
quarantine, and/or delete viruses from your computer.
ASF — alert standards format — A standard to define a
mechanism for reporting hardware and software alerts to a
management console. ASF is designed to be platform- and
operating system-independent.
battery life span — The length of time (years) during
battery operating time — The length of time (minutes or
hours) that a portablue computer battery powers the
computer.
bit — The smallest unit of data interpreted by your
computer.
Blu-ray Disc™ (BD)— An optical storage technology
offering storage capacity of up to 50 GB, full 1080p video
resolution (HDTV required), and as many as 7.1 channels
of native, uncompressed surround sound.
Bluetooth® wireless technology — A wireless technology
standard for short-range (9 m [29 feet]) networking
devices that allows for enabled devices to automatically
recognize each other.
boot sequence — Specifies the order of the devices from
which the computer attempts to boot.
bootable media — A CD, DVD, or floppy disk that you
can use to start your computer. In case your hard drive is
damaged or your computer has a virus, ensure that you
always have a bootable CD, DVD, or floppy disk available.
Your Drivers and Utilities media is an example of bootable
media.
bps — bits per second — The standard unit for measuring
data transmission speed.
BTU — British thermal unit — A measurement of heat
output.
bus — A communication pathway between the
components in your computer.
bus speed — The speed, given in MHz, that indicates how
fast a bus can transfer information.
Glossary
165
byte — The basic data unit used by your computer. A byte
is usually equal to 8 bits.
alpha-numeric code located on a sticker on your
computer. Also referred to as the Product Key or
Product ID.
Control Panel — A Windows utility that allows you to
modify operating system and hardware settings, such as
display settings.
C — Celsius — A temperature measurement scale where
0° is the freezing point and 100° is the boiling point of
water.
cache — A special high-speed storage mechanism which
can be either a reserved section of main memory or an
independent high-speed storage device. The cache
enhances the efficiency of many processor operations.
L1 cache — Primary cache stored inside the processor.
controller — A chip that controls the transfer of data
between the processor and memory or between the
processor and devices.
CRIMM — continuity rambus in-line memory module
— A special module that has no memory chips and is used
to fill unused RIMM slots.
L2 cache — Secondary cache which can either be external
to the processor or incorporated into the processor
architecture.
cursor — The marker on a display or screen that shows
where the next keyboard, touch pad, or mouse action will
occur. It often is a blinking solid line, an underline
character, or a small arrow.
carnet — An international customs document that
facilitates temporary imports into foreign countries. Also
known as a merchandise passport.
CD-R — CD recordable — A recordable version of a CD.
Data can be recorded only once onto a CD-R. Once
recorded, the data cannot be erased or written over.
CD-RW — CD rewritable — A rewritable version of a
CD. Data can be written to a CD-RW disc, and then
erased and written over (rewritten).
CD-RW drive — A drive that can read CDs and write to
CD-RW (rewritable CDs) and CD-R (recordable CDs)
discs. You can write to CD-RW discs multiple times, but
you can write to CD-R discs only once.
CD-RW/DVD drive — A drive, sometimes referred to as a
combo drive, that can read CDs and DVDs and write to
CD-RW (rewritable CDs) and CD-R (recordable CDs)
discs. You can write to CD-RW discs multiple times, but
you can write to CD-R discs only once.
clock speed — The speed, given in MHz, that indicates
how fast computer components that are connected to the
system bus operate.
CMOS — A type of electronic circuit. Computers use a
small amount of battery-powered CMOS memory to hold
date, time, and system setup options.
COA — Certificate of Authenticity — The Windows
166
Glossary
DDR SDRAM — double-data-rate SDRAM — A type of
SDRAM that doubles the data burst cycle, improving
system performance.
DDR2 SDRAM — double-data-rate 2 SDRAM — A type
of DDR SDRAM that uses a 4-bit prefetch and other
architectural changes to boost memory speed to over 400
MHz.
device — Hardware such as a disk drive, printer, or
keyboard that is installed in or connected to your
computer.
device driver — See driver.
DIMM — dual in-line memory module — A circuit board
with memory chips that connects to a memory module on
the system board.
DIN connector — A round, six-pin connector that
conforms to DIN (Deutsche Industrie-Norm) standards;
it is typically used to connect PS/2 keyboard or mouse
cable connectors.
disk striping — A technique for spreading data over
multiple disk drives. Disk striping can speed up operations
that retrieve data from disk storage. Computers that use
disk striping generally allow the user to select the data
unit size or stripe width.
DMA — direct memory access — A channel that allows
certain types of data transfer between RAM and a device
to bypass the processor.
docking device — See APR.
DMTF — Distributed Management Task Force — A
consortium of hardware and software companies who
develop management standards for distributed desktop,
network, enterprise, and Internet environments.
domain — A group of computers, programs, and devices
on a network that are administered as a unit with common
rules and procedures for use by a specific group of users. A
user logs on to the domain to gain access to the resources.
DRAM — dynamic random-access memory — Memory
that stores information in integrated circuits containing
capacitors.
driver — Software that allows the operating system to
control a device such as a printer. Many devices do not
work properly if the correct driver is not installed in the
computer.
DSL — Digital Subscriber Line — A technology that
provides a constant, high-speed Internet connection
through an analog telephone line.
dual-core — A technology in which two physical
computational units exist inside a single processor
package, thereby increasing computing efficiency and
multi-tasking ability.
dual display mode — A display setting that allows you to
use a second monitor as an extension of your display. Also
referred to as extended display mode.
DVD-R — DVD recordable — A recordable version of a
DVD. Data can be recorded only once onto a DVD-R.
Once recorded, the data cannot be erased or written over.
DVD+RW — DVD rewritable — A rewritable version of
a DVD. Data can be written to a DVD+RW disc, and
then erased and written over (rewritten). (DVD+RW
technology is different from DVD-RW technology.)
transmission between a computer and a digital video
display.
ECC — error checking and correction — A type of
memory that includes special circuitry for testing the
accuracy of data as it passes in and out of memory.
ECP — extended capabilities port — A parallel connector
design that provides improved bidirectional data
transmission. Similar to EPP, ECP uses direct memory
access to transfer data and often improves performance.
EIDE — enhanced integrated device electronics — An
improved version of the IDE interface for hard drives and
CD drives.
EMI — electromagnetic interference — Electrical
interference caused by electromagnetic radiation.
ENERGY STAR® — Environmental Protection Agency
requirements that decrease the overall consumption of
electricity.
EPP — enhanced parallel port — A parallel connector
design that provides bidirectional data transmission.
ESD — electrostatic discharge — A rapid discharge of
static electricity. ESD can damage integrated circuits
found in computer and communications equipment.
expansion card — A circuit board that installs in an
expansion slot on the system board in some computers,
expanding the capabilities of the computer. Examples
include video, modem, and sound cards.
expansion slot — A connector on the system board (in
some computers) where you insert an expansion card,
connecting it to the system bus.
ExpressCard — A removable I/O card adhering to the
PCMCIA standard. Modems and network adapters are
common types of ExpressCards. ExpressCards support
both the PCI Express and USB 2.0 standard.
DVD+RW drive — drive that can read DVDs and most
CD media and write to DVD+RW (rewritable DVDs)
discs.
Express Service Code — A numeric code located on a
sticker on your Dell™ computer. Use the Express Service
Code when contacting Dell for assistance. Express Service
Code service may not be available in some countries.
DVI — digital video interface — A standard for digital
extended display mode — A display setting that allows
Glossary
167
you to use a second monitor as an extension of your
display. Also referred to as dual display mode.
extended PC Card — A PC Card that extends beyond the
edge of the PC Card slot when installed.
Fahrenheit — A temperature measurement scale where
32° is the freezing point and 212° is the boiling point of
water.
FBD — fully-buffered DIMM — A DIMM with DDR2
DRAM chips and an Advanced Memory Buffer (AMB)
that speeds communication between the DDR2 SDRAM
chips and the system.
FCC — Federal Communications Commission — A U.S.
agency responsible for enforcing communications-related
regulations that state how much radiation computers and
other electronic equipment can emit.
fingerprint reader — A strip sensor that uses your unique
fingerprint to authenticate your user identity to help
secure your computer.
folder — A term used to describe space on a disk or drive
where files are organized and grouped. Files in a folder can
be viewed and ordered in various ways, such as
alphabetically, by date, and by size.
format — The process that prepares a drive or disk for file
storage. When a drive or disk is formatted, the existing
information on it is lost.
FSB — front side bus — The data path and physical
interface between the processor and RAM.
FTP — file transfer protocol — A standard Internet
protocol used to exchange files between computers
connected to the Internet.
G — gravity — A measurement of weight and force.
GB — gigabyte — A measurement of data storage that
equals 1024 MB (1,073,741,824 bytes). When used to
refer to hard drive storage, the term is often rounded to
1,000,000,000 bytes.
168
Glossary
GHz — gigahertz — A measurement of frequency that
equals one thousand million Hz, or one thousand MHz.
The speeds for computer processors, buses, and interfaces
are often measured in GHz.
graphics mode — A video mode that can be defined as x
horizontal pixels by y vertical pixels by z colors. Graphics
modes can display an unlimited variety of shapes and
fonts.
GUI — graphical user interface — Software that interacts
with the user by means of menus, windows, and icons.
Most programs that operate on the Windows operating
systems are GUIs.
hard drive — A drive that reads and writes data on a hard
disk. The terms hard drive and hard disk are often used
interchangeably.
heat sink — A metal plate on some processors that helps
dissipate heat.
hibernate mode — A power management mode that saves
everything in memory to a reserved space on the hard
drive and then turns off the computer. When you restart
the computer, the memory information that was saved to
the hard drive is automatically restored.
HTTP — hypertext transfer protocol — A protocol for
exchanging files between computers connected to the
Internet.
Hyper-Threading — Hyper-Threading is an Intel
technology that can enhance overall computer
performance by allowing one physical processor to
function as two logical processors, capable of performing
certain tasks simultaneously.
Hz — hertz — A unit of frequency measurement that
equals 1 cycle per second. Computers and electronic
devices are often measured in kilohertz (kHz), megahertz
(MHz), gigahertz (GHz), or terahertz (THz).
IC — integrated circuit — A semiconductor wafer, or
chip, on which thousands or millions of tiny electronic
components are fabricated for use in computer, audio, and
video equipment.
equals 1000 Hz.
IDE — integrated device electronics — An interface for
mass storage devices in which the controller is integrated
into the hard drive or CD drive.
IEEE 1394 — Institute of Electrical and Electronics
Engineers, Inc. — A high-performance serial bus used to
connect IEEE 1394-compatible devices, such as digital
cameras and DVD players, to the computer.
integrated — Usually refers to components that are
physically located on the computer’s system board. Also
referred to as built-in.
I/O — input/output — An operation or device that enters
and extracts data from your computer. Keyboards and
printers are I/O devices.
I/O address — An address in RAM that is associated with
a specific device (such as a serial connector, parallel
connector, or expansion slot) and allows the processor to
communicate with that device.
IRQ — interrupt request — An electronic pathway
assigned to a specific device so that the device can
communicate with the processor. Each device connection
must be assigned an IRQ. Although two devices can share
the same IRQ assignment, you cannot operate both
devices simultaneously.
ISP — Internet service provider — A company that allows
you to access its host server to connect directly to the
Internet, send and receive e-mail, and access websites.
The ISP typically provides you with a software package,
user name, and access phone numbers for a fee.
Kb — kilobit — A unit of data that equals 1024 bits. A
measurement of the capacity of memory integrated
circuits.
KB — kilobyte — A unit of data that equals 1024 bytes
but is often referred to as 1000 bytes.
key combination — A command requiring you to press
multiple keys at the same time.
kHz — kilohertz — A measurement of frequency that
LAN — local area network — A computer network
covering a small area. A LAN usually is confined to a
building or a few nearby buildings. A LAN can be
connected to another LAN over any distance through
telephone lines and radio waves to form a wide area
network (WAN).
LCD — liquid crystal display — The technology used by
portable computer and flat-panel displays.
LED — light-emitting diode — An electronic component
that emits light to indicate the status of the computer.
local bus — A data bus that provides a fast throughput for
devices to the processor.
LPT — line print terminal — The designation for a
parallel connection to a printer or other parallel device.
Mb — megabit — A measurement of memory chip
capacity that equals 1024 Kb.
Mbps — megabits per second — One million bits per
second. This measurement is typically used for
transmission speeds for networks and modems.
MB — megabyte — A measurement of data storage that
equals 1,048,576 bytes. 1 MB equals 1024 KB. When used
to refer to hard drive storage, the term is often rounded to
1,000,000 bytes.
MB/sec — megabytes per second — One million bytes
per second. This measurement is typically used for data
transfer ratings.
media bay — A bay that supports devices such as optical
drives, a second battery, or a Dell TravelLite™ module.
memory — A temporary data storage area inside your
computer. Because the data in memory is not permanent,
it is recommended that you frequently save your files
while you are working on them, and always save your files
before you shut down the computer. Your computer can
contain several different forms of memory, such as RAM,
Glossary
169
ROM, and video memory. Frequently, the word memory is
used as a synonym for RAM.
memory address — A specific location where data is
temporarily stored in RAM.
memory mapping — The process by which the computer
assigns memory addresses to physical locations at start-up.
Devices and software can then identify information that
the processor can access.
memory module — A small circuit board containing
memory chips, which connects to the system board.
MHz — megahertz — A measure of frequency that equals
1 million cycles per second. The speeds for computer
processors, buses, and interfaces are often measured in
MHz.
Mini PCI — A standard for integrated peripheral devices
with an emphasis on communications such as modems
and NICs. A Mini PCI card is a small external card that is
functionally equivalent to a standard PCI expansion card.
Mini-Card — A small card designed for integrated
peripherals, such as communication NICs. The MiniCard is functionally equivalent to a standard PCI
expansion card.
modem — A device that allows your computer to
communicate with other computers over analog
telephone lines. Three types of modems include: external,
PC Card, and internal. You typically use your modem to
connect to the Internet and exchange e-mail.
module bay — See media bay.
MP — megapixel — A measure of image resolution used
for digital cameras.
ms — millisecond — A measure of time that equals one
thousandth of a second. Access times of storage devices
are often measured in ms.
network adapter — A chip that provides network
capabilities. A computer may include a network adapter
on its system board, or it may contain a PC Card with an
adapter on it. A network adapter is also referred to as a
NIC (network interface controller).
170
Glossary
NIC — See network adapter.
notification area — The section of the Windows taskbar
that contains icons for providing quick access to programs
and computer functions, such as the clock, volume
control, and print status. Also referred to as system tray.
ns — nanosecond — A measure of time that equals one
billionth of a second.
NVRAM — nonvolatile random access memory — A type
of memory that stores data when the computer is turned
off or loses its external power source. NVRAM is used for
maintaining computer configuration information such as
date, time, and other system setup options that you can
set.
optical drive — A drive that uses optical technology to
read or write data from CDs, DVDs, or DVD+RWs.
Example of optical drives include CD drives, DVD drives,
CD-RW drives, and CD-RW/DVD combo drives.
parallel connector — An I/O port often used to connect a
parallel printer to your computer. Also referred to as an
LPT port.
partition — A physical storage area on a hard drive that is
assigned to one or more logical storage areas known as
logical drives. Each partition can contain multiple logical
drives.
PC Card — A removable I/O card adhering to the
PCMCIA standard. Modems and network adapters are
common types of PC Cards.
PCI — peripheral component interconnect — PCI is a
local bus that supports 32-and 64-bit data paths,
providing a high-speed data path between the processor
and devices such as video, drives, and networks.
PCI Express — A modification to the PCI interface that
boosts the data transfer rate between the processor and
the devices attached to it. PCI Express can transfer data at
speeds from 250 MB/sec to 4 GB/sec. If the PCI Express
chip set and the device are capable of different speeds,
they will operate at the slower speed.
PCMCIA — Personal Computer Memory Card
International Association — The organization that
establishes standards for PC Cards.
PIO — programmed input/output — A method of
transferring data between two devices through the
processor as part of the data path.
pixel — A single point on a display screen. Pixels are
arranged in rows and columns to create an image. A video
resolution, such as 800 x 600, is expressed as the number
of pixels across by the number of pixels up and down.
Plug-and-Play — The ability of the computer to
automatically configure devices. Plug and Play provides
automatic installation, configuration, and compatibility
with existing hardware if the BIOS, operating system, and
all devices are Plug and Play compliant.
POST — power-on self-test — Diagnostics programs,
loaded automatically by the BIOS, that perform basic
tests on the major computer components, such as
memory, hard drives, and video. If no problems are
detected during POST, the computer continues the startup.
processor — A computer chip that interprets and executes
program instructions. Sometimes the processor is referred
to as the CPU (central processing unit).
PS/2 — personal system/2 — A type of connector for
attaching a PS/2-compatible keyboard, mouse, or keypad.
PXE — pre-boot execution environment — A WfM
(Wired for Management) standard that allows networked
computers that do not have an operating system to be
configured and started remotely.
RAID — redundant array of independent disks — A
method of providing data redundancy. Some common
implementations of RAID include RAID 0, RAID 1,
RAID 5, RAID 10, and RAID 50.
RAM — random-access memory — The primary
temporary storage area for program instructions and data.
Any information stored in RAM is lost when you shut
down your computer.
readme file — A text file included with a software package
or hardware product. Typically, readme files provide
installation information and describe new product
enhancements or corrections that have not yet been
documented.
read-only — Data and/or files you can view but cannot
edit or delete. A file can have read-only status if:
• It resides on a physically write-protected floppy disk,
CD, or DVD.
• It is located on a network in a directory and the
system administrator has assigned rights only to
specific individuals.
refresh rate — The frequency, measured in Hz, at which
your screen's horizontal lines are recharged (sometimes
also referred to as its vertical frequency). The higher the
refresh rate, the less video flicker can be seen by the
human eye.
resolution — The sharpness and clarity of an image
produced by a printer or displayed on a monitor. The
higher the resolution, the sharper the image.
RFI — radio frequency interference — Interference that
is generated at typical radio frequencies, in the range of 10
kHz to 100,000 MHz. Radio frequencies are at the lower
end of the electromagnetic frequency spectrum and are
more likely to have interference than the higher frequency
radiations, such as infrared and light.
ROM — read-only memory — Memory that stores data
and programs that cannot be deleted or written to by the
computer. ROM, unlike RAM, retains its contents after
you shut down your computer. Some programs essential to
the operation of your computer reside in ROM.
RPM — revolutions per minute — The number of
rotations that occur per minute. Hard drive speed is often
measured in rpm.
RTC — real time clock — Battery-powered clock on the
system board that keeps the date and time after you shut
down the computer.
RTCRST — real-time clock reset — A jumper on the
system board of some computers that can often be used
for troubleshooting problems.
Glossary
171
S
portable computers.
SAS — serial attached SCSI — A faster, serial version of
the SCSI interface (as opposed to the original SCSI
parallel architecture).
SATA — serial ATA — A faster, serial version of the ATA
(IDE) interface.
ScanDisk — A Microsoft utility that checks files, folders,
and the hard disk’s surface for errors. ScanDisk often runs
when you restart the computer after it has stopped
responding.
SCSI — small computer system interface — A high-speed
interface used to connect devices to a computer, such as
hard drives, CD drives, printers, and scanners. The SCSI
can connect many devices using a single controller. Each
device is accessed by an individual identification number
on the SCSI controller bus.
SDRAM — synchronous dynamic random-access memory
— A type of DRAM that is synchronized with the optimal
clock speed of the processor.
serial connector — An I/O port often used to connect
devices such as a handheld digital device or digital camera
to your computer.
Service Tag — A bar code label on your computer that
identifies your computer when you access Dell Support at
support.dell.com or when you call Dell for customer
service or technical support.
setup program — A program that is used to install and
configure hardware and software. The setup.exe or
install.exe program comes with most Windows software
packages. Setup program differs from system setup.
shortcut — An icon that provides quick access to
frequently used programs, files, folders, and drives. When
you place a shortcut on your Windows desktop and
double-click the icon, you can open its corresponding
folder or file without having to find it first. Shortcut icons
do not change the location of files. If you delete a
shortcut, the original file is not affected. Also, you can
rename a shortcut icon.
SIM — Subscriber Identity Module — A SIM card
contains a microchip that encrypts voice and data
transmissions. SIM cards can be used in phones or
172
Glossary
Smart Card — A card that is embedded with a processor
and a memory chip. Smart cards can be used to
authenticate a user on computers equipped for smart
cards.
S/PDIF — Sony/Philips Digital Interface — An audio
transfer file format that allows the transfer of audio from
one file to another without converting it to and from an
analog format, which could degrade the quality of the file.
standby mode — A power management mode that shuts
down all unnecessary computer operations to save energy.
Strike Zone™ — Reinforced area of the platform base
that protects the hard drive by acting as a dampening
device when a computer experiences resonating shock or
is dropped (whether the computer is on or off).
surge protectors — Prevent voltage spikes, such as those
that may occur during an electrical storm, from entering
the computer through the electrical outlet. Surge
protectors do not protect against lightning strikes or
against brownouts, which occur when the voltage drops
more than 20 percent below the normal AC-line voltage
level.
Network connections cannot be protected by surge
protectors. Always disconnect the network cable from the
network connector during electrical storms.
SVGA — super-video graphics array — A video standard
for video cards and controllers. Typical SVGA resolutions
are 800 x 600 and 1024 x 768.
The number of colors and resolution that a program
displays depends on the capabilities of the monitor, the
video controller and its drivers, and the amount of video
memory installed in the computer.
S-video TV-out — A connector used to attach a TV or
digital audio device to the computer.
SXGA — super-extended graphics array — A video
standard for video cards and controllers that supports
resolutions up to 1280 x 1024.
SXGA+ — super-extended graphics array plus — A video
standard for video cards and controllers that supports
resolutions up to 1400 x 1050.
system board — The main circuit board in your computer.
Also known as the motherboard.
minutes to enable you to shut down your computer.
system setup — A utility that serves as an interface
between the computer hardware and the operating
system. System setup allows you to configure userselectable options in the BIOS, such as date and time or
system password. Unless you understand what effect the
settings have on the computer, do not change the settings
for this program.
USB — universal serial bus — A hardware interface for a
low-speed device such as a USB-compatible keyboard,
mouse, joystick, scanner, set of speakers, printer,
broadband devices (DSL and cable modems), imaging
devices, or storage devices. Devices are plugged directly in
to a 4-pin socket on your computer or in to a multi-port
hub that plugs in to your computer. USB devices can be
connected and disconnected while the computer is turned
on, and they can also be daisy-chained together.
TAPI — telephony application programming interface —
Enables Windows programs to operate with a wide variety
of telephony devices, including voice, data, fax, and video.
text editor — A program used to create and edit files that
contain only text; for example, Windows Notepad uses a
text editor. Text editors do not usually provide word wrap
or formatting functionality (the option to underline,
change fonts, and so on).
TPM — trusted platform module — A hardware-based
security feature that when combined with security
software enhances network and computer security by
enabling features such as file and e-mail protection.
travel module — A plastic device designed to fit inside
the module bay of a portable computer to reduce the
weight of the computer.
UAC — user account control— Microsoft Windows®
Vista™ security feature that, when enabled, provides an
added layer of security between user accounts and access
to operating system settings.
UMA — unified memory allocation — System memory
dynamically allocated to video.
UPS — uninterruptible power supply — A backup power
source used when the electrical power fails or drops to an
unacceptable voltage level. A UPS keeps a computer
running for a limited amount of time when there is no
electrical power. UPS systems typically provide surge
suppression and may also provide voltage regulation.
Small UPS systems provide battery power for a few
UTP — unshielded twisted pair — Describes a type of
cable used in most telephone networks and some
computer networks. Pairs of unshielded wires are twisted
to protect against electromagnetic interference, rather
than relying on a metal sheath around each pair of wires to
protect against interference.
UXGA — ultra extended graphics array — A video
standard for video cards and controllers that supports
resolutions up to 1600 x 1200.
video controller — The circuitry on a video card or on the
system board (in computers with an integrated video
controller) that provides the video capabilities—in
combination with the monitor—for your computer.
video memory — Memory that consists of memory chips
dedicated to video functions. Video memory is usually
faster than system memory. The amount of video memory
installed primarily influences the number of colors that a
program can display.
video mode — A mode that describes how text and
graphics are displayed on a monitor. Graphics-based
software, such as Windows operating systems, displays in
video modes that can be defined as x horizontal pixels by y
vertical pixels by z colors. Character-based software, such
as text editors, displays in video modes that can be
defined as x columns by y rows of characters.
video resolution — See resolution.
virus — A program that is designed to inconvenience you
or to destroy data stored on your computer. A virus
program moves from one computer to another through an
infected disk, software downloaded from the Internet, or
Glossary
173
e-mail attachments. When an infected program starts, its
embedded virus also starts.
resolutions up to 1280 x 800."
A common type of virus is a boot virus, which is stored in
the boot sectors of a floppy disk. If the floppy disk is left in
the drive when the computer is shut down and then
turned on, the computer is infected when it reads the
boot sectors of the floppy disk expecting to find the
operating system. If the computer is infected, the boot
virus may replicate itself onto all the floppy disks that are
read or written in that computer until the virus is
eradicated.
V — volt — The measurement of electric potential or
electromotive force. One V appears across a resistance of 1
ohm when a current of 1 ampere flows through that
resistance.
W — watt — The measurement of electrical power. One
W is 1 ampere of current flowing at 1 volt.
WHr — watt-hour — A unit of measure commonly used
to indicate the approximate capacity of a battery. For
example, a 66-WHr battery can supply 66 W of power for
1 hour or 33 W for 2 hours.
wallpaper — The background pattern or picture on the
Windows desktop. Change your wallpaper through the
Windows Control Panel. You can also scan in your favorite
picture and make it wallpaper.
WLAN — wireless local area network. A series of
interconnected computers that communicate with each
other over the air waves using access points or wireless
routers to provide Internet access.
write-protected — Files or media that cannot be changed.
Use write-protection when you want to protect data from
being changed or destroyed. To write-protect a 3.5-inch
floppy disk, slide its write-protect tab to the open
position.
WWAN — wireless wide area network. A wireless highspeed data network using cellular technology and covering
a much larger geographic area than WLAN.
WXGA — wide-aspect extended graphics array — A video
standard for video cards and controllers that supports
174
Glossary
XGA — extended graphics array — A video standard for
video cards and controllers that supports resolutions up to
1024 x 768.
ZIF — zero insertion force — A type of socket or
connector that allows a computer chip to be installed or
removed with no stress applied to either the chip or its
socket.
Zip — A popular data compression format. Files that have
been compressed with the Zip format are called Zip files
and usually have a filename extension of .zip. A special
kind of zipped file is a self-extracting file, which has a
filename extension of .exe. You can unzip a self-extracting
file by double-clicking it.
Zip drive — A high-capacity floppy drive developed by
Iomega Corporation that uses 3.5-inch removable disks
called Zip disks. Zip disks are slightly larger than regular
floppy disks, about twice as thick, and hold up to 100 MB
of data.
FILE LOCATION: S:\systems\Carson\A00\UG\EN\Carson-UG-A00\Source\appendix.fm
Appendix
FCC Notice (U.S. Only)
FCC Class B
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the manufacturer’s instruction manual, may cause interference with radio and television
reception. This equipment has been tested and found to comply with the limits for a Class B digital
device pursuant to Part 15 of the FCC Rules.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1 This device may not cause harmful interference.
2 This device must accept any interference received, including interference that may cause undesired
operation.
NOTICE: The FCC regulations provide that changes or modifications not expressly approved by Dell Inc. could void
your authority to operate this equipment.
These limits are designed to provide reasonable protection against harmful interference in a residential
installation. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference with radio or television reception, which can be
determined by turning the equipment off and on, you are encouraged to try to correct the interference by
one or more of the following measures:
•
Reorient the receiving antenna.
•
Relocate the system with respect to the receiver.
•
Move the system away from the receiver.
•
Plug the system into a different outlet so that the system and the receiver are on different branch
circuits.
If necessary, consult a representative of Dell Inc. or an experienced radio/television technician for
additional suggestions.
The following information is provided on the device or devices covered in this document in compliance
with the FCC regulations:
•
Product name: Latitude
•
Model number: D430
•
Company name:
Dell Inc.
Worldwide Regulatory Compliance & Environmental Affairs
D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 3 / 8 / 0 7 – F O R P R O O F O N LY
Appendix
175
FILE LOCATION: S:\systems\Carson\A00\UG\EN\Carson-UG-A00\Source\appendix.fm
One Dell Way
Round Rock, TX 78682 USA
512-338-4400
NOTE: For further regulatory information, see your Product Information Guide.
Macrovision Product Notice
This product incorporates copyright protection technology that is protected by method claims of certain
U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights
owners. Use of this copyright protection technology must be authorized by Macrovision Corporation,
and is intended for home and other limited viewing uses only unless otherwise authorized by
Macrovision Corporation. Reverse engineering or disassembly is prohibited.
D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 3 / 8 / 0 7 – F O R P R O O F O N LY
176
Appendix

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