Palm 830 PDA W/ WiFi and Bluetooth Capabilities User Manual LifeDrive

Palm Inc PDA W/ WiFi and Bluetooth Capabilities LifeDrive

UserManual.wiki >

Palm >

830 User Manual >

Users Manual 2 of 2 HTML Version

Users Manual 2 of 2

LifeDrive from palmOne 378

CHAPTER 18 Sending and Receiving Email Messages

Send retry

If a send attempt fails for any reason after you select Send (for example, your device is out of

range, or the application cannot connect to the mail server), you can choose to have the

application move the message to the Outbox and keep trying to send the message every 30

minutes, a maximum of three times.

If you put a message in the Outbox, you must select Send to send the message on the first try. The

VersaMail application attempts automatic send retry only after the first send attempt fails. Keep in

mind the following regarding automatic send retry:

• Automatic send retry occurs only if you select Send to send the message manually. It doesn’t

work if you select Get & Send.

• To select automatic send retry, select Yes in the dialog box notifying you that manual send has

failed.

• If automatic send retry succeeds, the message is moved to the Sent folder.

• If automatic send retry fails after the third try, you must send the message manually.

Send retry notifications

If automatic send retry fails after the third try, a notification appears on the Reminders screen.

Send retry notification features include the following:

• A broken envelope icon shows that automatic send retry has failed. A separate notification

appears for each email account.

• You can choose to disable notifications for send retry failures.

• The Reminders screen shows only the most recent notification for an email account, no matter

how many automatic send retries have been attempted for that account.

Did You Know?

Send retry doesn’t work

for VPN or SSL

connections, or for

accounts for which your

ISP requires you to log in

to the mail server before

sending mail. It also

doesn’t work if you have

configured the security

preferences on your

device to encrypt

databases on the device.

Tip

Select the notification to

view a detailed error

message. Viewing the

error message deletes the

notification from the

Reminders screen.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 379

CHAPTER 18 Sending and Receiving Email Messages

Modifying messages in the Outbox

A message in the Outbox waiting for the next automatic send retry can be edited, moved, or

deleted. However, if you edit the message, you must manually send the message. If the manual

send fails, you can choose to store the message in the Outbox to wait for the next automatic send

retry.

During automatic send retry, any message that the VersaMail application is trying to send is in a

locked state. You cannot edit, move, or delete these messages. If you try to modify a message in

the locked state, an error message appears.

If a send retry fails after the third try, the message is stored in the Outbox in the error state. You

can send the message again manually, or edit, move, or delete the message. However, if you edit

the message, you must send the message manually. If the manual send fails, you can choose to

store the message in the Outbox to wait for the next automatic send retry.

Outbox icons in the VersaMail applications

The icons to the left of a message in the Outbox show the message’s status.

Message is waiting either to be manually sent or to be sent during the next send retry. You

can edit, move, or delete a message in this state.

Send retry is currently in process; you cannot edit, move, or delete a message in this state.

Third automatic send retry has failed. You must manually send a message in this state by

selecting Get & Send.

Tip

If you perform a soft reset

or synchronize during a

send retry, the retry is

canceled. You must

manually send any

messages in the Outbox.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 380

CHAPTER 18 Sending and Receiving Email Messages

Working with email folders

By default, the VersaMail application displays the messages in an account’s Inbox folder. You can

easily view the messages in a different folder. You can also customize the appearance of the

message list in your email folders, move messages between folders, and create and edit folders.

Viewing another folder

1On a folder screen, select the

folders pick list in the upper-right

corner of the screen.

2Select the folder you want to view.

Done

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 381

CHAPTER 18 Sending and Receiving Email Messages

Customizing the appearance of the message list

You can change display options on the message list, as well as the size of columns in the list.

Changing column size is available for one-line message view only.

1In the Inbox or on another folder screen, select Display.

2Customize any of the following:

Sort by Select the Sort by pick list,

and then select the column name.

Default is Date.

Sort order Select Descend or

Ascend. Default is Descend.

One- or two-line column view

Select the Show pick list, and then

select 1 line or 2 line view. Default is 2 line.

Columns shown Check the box under the Show pick list for each column you

want to show. The column options change depending on whether you choose a

one-line or a two-line view. Defaults are Sender, Date, and Subject.

Font Select the Font field. Select each pick list in the Select Font dialog box

(Font, Size, Style) and select the option you want. Default is Palm 9 Plain.

Unread and read message color Select the Read and Unread pick lists, and

then select the color you want for each type of message. Default is black.

Continued

Did You Know?

The customization

options you choose apply

to all email folders, not

just the one you are in.

Tip

Select Sort on the

message list to quickly

sort the list by date,

subject, or sender.

NOTE

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 382

CHAPTER 18 Sending and Receiving Email Messages

3Select OK.

4If you selected 1 line view in step

2, change the size of columns in

the message list:

a. Tap on the column divider.

b. Drag the column divider to

change the width of the

column.

Done

Column divider

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 383

CHAPTER 18 Sending and Receiving Email Messages

Moving messages between folders

You can move one or more email messages between folders.

1In the Inbox or on another folder

screen, select the folder pick list

in the upper-right corner and

select the folder containing the

message(s) you want to move.

Continued

Tip

You can use the 5-way to

move a single message.

Select the message you

want to move, press Right

to open the Message

menu, and then select

Move To. Then select the

folder you want from the

folders list.

Tip

You can also open the

menus, select Message,

and then select Move To.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 384

CHAPTER 18 Sending and Receiving Email Messages

2Move a single message:

a. Tap the envelope icon to the left of the message you want to move, and then

select Move To from the list.

b. From the folders list, select the destination folder you want.

3Move multiple messages:

a. Tap to the left of the icon for each message you want to move. A checkmark

appears next to each selected message.

b. Tap a message icon next to a selected message, and then select Move To

from the list.

c. From the folders list, select the destination folder you want.

4Select OK.

Done

Tip

To select a group of

adjacent messages, drag

the stylus to the left of the

message icons.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 385

CHAPTER 18 Sending and Receiving Email Messages

Creating and editing mail folders

The VersaMail application has certain preset folders, such as Inbox, Outbox, Sent, Drafts, and

Trash. You can create new folders so that you can store email messages by subject, person, or

project.

1In the Inbox or on another folder screen, select the folder pick list in the upper-

right corner, and then select Edit Folders.

2Do one of the following:

Create a new folder Select New,

and then enter the new folder name.

Rename a folder Select the

folder name from the list on the

screen, select Rename, and then

enter the new folder name.

Delete a folder Select the folder

name from the list on the screen, and

then select Delete.

For IMAP accounts only, check the box if you want the change (create,

rename, or delete) to take place on the server as well as on your device.

3Select Done.

Done

NOTE

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 386

CHAPTER 18 Sending and Receiving Email Messages

Working with email messages

When you receive an email message, you can reply to it or forward it to someone else. You can

also open web addresses (URLs) within messages.

Forwarding an email message

1On a folder screen, select the folder pick list in the upper-right corner, and then

select the folder that contains the message you want to forward.

2Select the message you want to

forward:

a. Select the email message to

open it.

b. Select Fwd (Forward).

3[ & ] OPTIONAL Add any desired text to the message beneath the subject line.

4Address and send the message.

Done

Did You Know?

You can forward email

messages from any

folder other than the

Outbox folder.

Did You Know?

Forwarded messages are

always sent as text only,

even if you received the

original message in

HTML format.

Select Fwd

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 387

CHAPTER 18 Sending and Receiving Email Messages

Replying to an email message

You can reply to an email message as you are reading it, or you can reply to messages in the

message list.

1Select the message you want to reply to.

2Create the reply:

a. Select Reply.

b. Select whether to reply to the sender only or to all message recipients listed

in the menu.

c. Enter a reply.

3Select Send to send the reply now, Outbox to send it later, or Drafts to work on

it later.

Done

Did You Know?

Replies are always sent as

text only, even if you

received the original

message in HTML format.

Tip

On the message screen,

you can also select Reply

from the Options menu.

Tip

To reply to a message

from the message list, tap

the envelope icon next to

the message you want,

and then select Reply

from the list. Or open the

Options menu and select

Reply.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 388

CHAPTER 18 Sending and Receiving Email Messages

Setting reply preferences

You can set reply preferences, including whether to include the original message text in a reply, as

well as the name and email address to show on your reply. The preferences you set apply to all

reply messages you send.

1Open Reply Options preferences:

a. In the Inbox or on another folder screen, open the menus.

b. Select Options, and then select Preferences.

c. Select Reply Options.

Continued

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 389

CHAPTER 18 Sending and Receiving Email Messages

2Set the preferences you want:

Message text Select whether to

include original message text with

a reply.

Your name Enter the name you

want to appear on your outgoing

messages, such as “Joe Smith.”

Reply to Address with Enter the

email address that you want

recipients to see and reply to on your email messages, only if this is different

from the email address from which you are sending the message. For example,

if you are sending a message from me@yahoo.com but you want recipients to

reply to me@earthlink.net, enter the reply-to address here. A reply-to address

makes it look as though the email came from the address you entered.

BCC Check the BCC box to send a blind copy of any email message you send

to another email address. The blind copy email address is not seen by the other

recipients of the message. For example, if you want a copy of all messages you

send from your device to be sent to your corporate email account, enter that

email address.

Done

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 390

CHAPTER 18 Sending and Receiving Email Messages

Working with URLs, email addresses, and phone numbers in a

message

In email messages you receive, you can do the following:

• Select a URL to view the web page or file associated with the URL. Selecting the URL opens the

web browser on your device so that you can view the page or file.

• Select an email address to open a new message screen with the address in the To field.

• Select a phone number to dial that number.

Deleting a message

You can delete email messages from any folder. For example, you can delete old messages in the

Inbox or messages that you were working on in the Drafts folder. When you delete a message, it is

placed in the Tr a s h folder.

1On a folder screen, select the folders pick list, and then select the folder that

contains the message you want to delete.

2Select the bullet next to the icon of each message that you want to delete. To

select adjacent messages, drag the stylus across the bullet to the left of each

message. Lift the stylus and drag again to select additional adjacent messages.

Continued

Tip

URLs, email addresses,

and phone numbers in

HTML messages appear

as blue underlined text. In

text messages, most

URLs begin with “http://”

or “www.” To view a page

or file associated with a

URL that does not begin

with “http://” or “www,”

select the URL, copy it,

and paste it into the

address bar in the web

browser.

Tip

To receive an alert

confirming that you want

to delete a message,

open the Preferences

menu, select Deletion,

and check the Confirm

deletions box.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 391

CHAPTER 18 Sending and Receiving Email Messages

Deleting old messages

3Delete the message or messages:

a. Open the menus.

b. Select Delete in the Message menu.

c. Select Also delete message(s) on server if you want to delete the messages

from the server now.

If you delete a message from the server, you cannot retrieve it

and view it again later.

d. Select OK.

Done

1Open the Delete Old Messages dialog box:

a. On a folder screen, open the menus.

b. Select Delete Old on the Message menu.

Continued

IMPORTANT

[!]

Tip

You can also select the

message icon next to a

message and select

Delete in the menu to

delete a message.

Tip

To delete messages on

the server when you

empty the trash on your

device, select the Delete

Msgs on Server setting in

VersaMail Preferences.

Many email providers

have size restrictions for

mail storage. If your

mailbox on the server

becomes full, messages

are returned to the

senders.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 392

CHAPTER 18 Sending and Receiving Email Messages

2Choose settings for deleting old

messages:

a. Select the Folder pick list, and

then select the folder that

contains the messages you

want to delete.

b. Select the Older than pick list,

and then select One Week,

One Month, or Choose Date. If

you select Choose Date, select

a date from the calendar.

3Delete messages:

a. Select Delete.

b. Select Also delete message(s) on

server if you want to delete the

messages from the server now.

If you delete a message from the server, you cannot retrieve it

and view it again later.

c. Select OK.

Done

Did You Know?

Messages you delete

from a folder are moved

to the Trash folder and

remain there until you

empty the trash.

IMPORTANT

[!]

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 393

CHAPTER 18 Sending and Receiving Email Messages

Emptying the trash

When you delete a message, it is moved to the Trash folder. Deleted email accumulates in the

Trash folder and takes up space on your device. To increase memory, you should empty the trash

regularly.

1Open the Empty Trash dialog box:

a. On a folder screen, open the menus.

b. Select Empty Trash on the Message menu.

If you select to automatically empty the trash, a message asks if you

want to delete the trash.

2[ & ] OPTIONAL Select Details to see how many messages are in the trash and

whether the messages are set to be deleted from the server.

3Select one of the following options for emptying the trash:

To delete messages from your device as well as from the server Select Both.

Select Yes if you want to update the server now.

To delete the message from only your device now Select Device.

Done

Tip

You can set a preference

to automatically empty

the trash.

Did You Know?

Many email providers,

such as Yahoo!, have size

restrictions for mail

storage. If your mailbox

on the server becomes

full, messages are

returned to the senders. NOTE

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 394

CHAPTER 18 Sending and Receiving Email Messages

Setting the trash to be emptied automatically

1Open the Deletion preferences:

a. Open the menus.

b. Select Options, and then select Preferences.

c. Select Deletion.

2Select the settings for automatically

emptying the trash:

a. Check the Auto-Empty Mail from

Trash box if it is not checked.

b. Select the pick list, and then select

one of the following:

• Select Immediately if you want the

trash emptied automatically each

time you delete messages.

• Select a time period if you want messages emptied from the trash

periodically.

c. Select OK.

Done

Did You Know?

By default, trash is set to

be emptied automatically,

and the time interval is

set at Older Than 1 Day.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 395

CHAPTER 18 Sending and Receiving Email Messages

Marking messages as read or unread

When you select a message to read it, it is automatically marked as read. You can also manually

mark messages as read or unread.

1Select the message or messages to mark:

a. In the Inbox or on another folders screen, select the folders pick list, and then

select the folder containing the message you want to mark.

b. Select the icon next to the message you want to mark. To mark multiple

messages, select the bullets next to the messages you want to mark.

2Do one of the following to mark

the message or messages:

Single message Select Mark

Read or Mark Unread from the

list.

Multiple messages Open the

menus, select Message, and then

select Mark Read or Mark

Unread.

Continued

Did You Know?

In one-line view, read

messages appear in plain

text in the message list;

unread messages appear

in bold text.

Did You Know?

POP mail servers do not

support the read or

unread message feature.

For POP accounts,

messages that you mark

appear in plain or bold

text on your device, but

the difference is not

recognized on the server.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 396

CHAPTER 18 Sending and Receiving Email Messages

Working with attachments

Email may contain attached files, such as Microsoft Word documents, photos, or videos, that you

want to save, view, or install on your device. When you receive a message that has an attachment,

the VersaMail application scans your device to see if you have an application that can open the

attachment.

Attachment file types you can download and open include photos and videos; Microsoft Word,

Excel, and PowerPoint files; HTML pages; text files; and information from applications on your

device such as Contacts, Calendar, and Tasks.

You can also work with attached Palm OS® applications and related files (PRC and PDB files), as

well as compressed ZIP files that contain other files.

3For IMAP accounts only, select one

of the following:

To mark the messages as read or

unread on your device only

Select Device.

To mark the messages on both your

device and the server and have the

messages marked on the server immediately Select Both, and then select OK

on the confirmation screen.

To mark the messages on both the device and the server and have the

messages marked on the server the next time you synchronize or connect to

the server Select Both, and then select Cancel on the confirmation screen.

Done

Tip

Selecting Both and then

OK also processes any

other pending actions on

the server, such as

deleting messages in the

Trash folder.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 397

CHAPTER 18 Sending and Receiving Email Messages

For other types of files, your device may contain a viewer that can open and view attachments for

that file type. You can open the attachment only if your device has such a viewer. Among the file

types that may be supported are MP3 and AAC files.

Working with a downloaded attachment

In the message list, a paper clip on a message’s envelope icon indicates that the message has an

attachment that has been downloaded. You can save an attached file or view, edit, or install the

file, depending on the file type.

1In the Inbox, select the message

with the attachment.

2[ & ] OPTIONAL If you choose to get messages by subject only, or if you

choose to get entire messages but the message plus any attachments exceeds

your maximum message size, select More to view the body of the email

message plus any attachments. If prompted, select Yes if you want to download

an attachment that exceeds your maximum message size.

Continued

Tip

If an attachment is not

downloaded, the paper

clip does not appear on

the envelope icon. You

need to open the

message and download

the complete message to

see if there are any

attachments.

Did You Know?

You can download a

maximum of ten

attachments for any

received messages.

Paper clip

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 398

CHAPTER 18 Sending and Receiving Email Messages

3Select the attachment you want

from the list at the bottom of the

screen, and then do one of the

following:

To open the attachment in the

default viewer Ta p t he

attachment name.

To open the attachment menu

Tap the folder icon to the left of

the attachment name.

4[ & ] OPTIONAL If you open the

attachment menu, select Save to

save the attachment to the hard

drive or to an expansion card, or do

one of the following, depending on

the attachment file type:

Viewable file: text, Word document,

task, HTML, graphic, and so on

Select View to view the attachment,

or select Select Viewer to choose a

viewer for that attachment. For example, if you have two photo-viewing

applications on your device and you select a photo attachment from the list, you

can select which application to use to view the photo.

Continued

Did You Know?

Because downloading

large messages can

consume device

resources, the VersaMail

application displays the

size and asks if you want

to continue downloading

any message that

exceeds your maximum

message size, up to a

total size of 5MB.

Tip

Downloaded attachments

are automatically saved

to the VersaMail

Attachments folder on the

hard drive. Select Save if

you want to also save the

attachment to a specific

location on the drive or to

an expansion card.

FPO

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 399

CHAPTER 18 Sending and Receiving Email Messages

Cont’d

Palm OS application or database file (PRC or PDB) Select View. The file is

installed automatically.

Compressed Zip file Select Unzip. The file decompresses, and the files it

contains are listed. Select the name of the file you want, and then select Save,

View, or Install.

5When you finish with the attachment, do one of the following:

Done button appears on screen Select Done. This returns you to the list of

attachments, where you can select another attachment.

No Done button appears Go to Favorites and select VersaMail to return

to the Inbox of the account you were viewing.

Done

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 400

CHAPTER 18 Sending and Receiving Email Messages

Saving attachments

Downloaded attachments are saved automatically to a default location on your device’s hard

drive; in addition, you can manually save them to a location you choose.

Automatic By default, whenever an attachment is downloaded, it is saved in the VersaMail

Attachments folder on your drive. The email message containing the attachment is saved in your

device’s program memory; only the attachment is saved on the drive.

Items in the VersaMail Attachments folder remain linked to the message to which they were

attached. For example, if you delete the message in VersaMail, the attachment is deleted from the

folder. Or, if the message is automatically deleted after a certain number of days, the attachment is

deleted from the folder at that time.

You can view and work with attachments in the VersaMail Attachments folder in the same way that

you can view and work with any other file on your drive. Use Files to open, edit, or move the

attachment, or use LifeDrive™ Manager to copy the attachment to your computer or to identify it

as a sync item.

If you edit an attachment in the VersaMail Attachments folder, you are prompted to save

the attachment to a different location on the drive so that the original attachment stays unchanged.

Manual When an attachment is downloaded, you can choose to save the attachment to a

location you specify on your drive or to an expansion card. If you choose this option, the

attachment is saved both in the VersaMail Attachments folder and to the selected location, where

you can work with it as you do with any other file on the drive or on an expansion card.

Attachments you manually save are no longer linked to the original message. If you delete the

message in VersaMail, the attachment remains on the drive or on the card.

NOTE

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 401

CHAPTER 18 Sending and Receiving Email Messages

Attaching files to outgoing messages

You can attach files on your device to email messages you send. For example, you can attach

photos or videos; Word, Excel, and PowerPoint files; and entries from Contacts, Calendar, Memos,

and Tasks.

The maximum size message you can send is 60KB for the body text and approximately 5MB of

total data for any attachments. The maximum number of attachments for any email message is

ten, regardless of the attachments’ total size.

1On the New Message screen, tap

the red paper clip icon in the

upper-right corner.

Continued

Tip

If you open a message

from the Drafts folder,

you must first select Edit

before you can add an

attachment.

Did You Know?

You can attach a file to

forwarded messages and

replies as well as to

messages you create.

Tip

You can attach files from

any location on the hard

drive or from an

expansion card inserted

into your device’s

expansion slot.

Tap here

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 402

CHAPTER 18 Sending and Receiving Email Messages

2Attach the file:

a. Select the Type pick list, and then select the file type. The VersaMail

application displays all file types on your device that you can attach to an

email message. Or select to browse files on your device’s internal drive or on

an expansion card.

b. Select the file that you want to attach, select Add or Attach, and then select

Done. For photos and videos, check the box next to the items you want, and

then select Done.

For some file types—for example, addresses or memos—the files to

attach appear in the box at the top of the Attachments screen. For others—for

example, Word or Excel files—a new screen appears from which you can select

the file to attach.

c. Repeat steps a and b for each attachment you want to add, and then select

Done.

Done

Did You Know?

If you select Files on Card,

the VersaMail application

displays all file types on

the card. You can select a

particular file type, or

select All Files to view all

files on the card.

Tip

To remove an attachment

from an email message,

select the attached file in

the Attachments box, and

then select Delete.

NOTE

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 403

CHAPTER 18 Sending and Receiving Email Messages

Advanced VersaMail application features

You can customize and optimize your experience using the VersaMail application in any of the

following ways:

• Creating and using filters to determine the types of email messages that are downloaded to your

device

• Managing settings for incoming and outgoing mail

• Adding APOP to an account

• Setting advanced account preferences

• Changing email header details

• Backing up mail databases

• Synchronizing IMAP mail folders wirelessly

• Working with root folders

• Using Secure Sockets Layer (SSL)

Creating and using filters

Filters provide efficient ways to manage email retrieval and storage. When you select Get or Get &

Send, filters determine which email messages are downloaded to your device and in which folder

the downloaded messages are stored.

If you create a filter, only messages that meet the filter criteria are downloaded

to your device. You don’t see any other messages that have been sent to you, even in your Inbox.

To avoid this, you must set up two filters. For example, suppose you create a filter to have all

messages with “onlinebroker” in the From field moved to your Finance folder. You must then

create a second filter specifying that all mail not containing “onlinebroker” in the From field

should be moved to the Inbox (or other folder you designate). If you don’t create this second filter,

only messages containing “onlinebroker” in the From field are downloaded to your device.

IMPORTANT

[!]

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 404

CHAPTER 18 Sending and Receiving Email Messages

1Go to Favorites and select VersaMail .

2Open the Filters dialog box:

a. In the Inbox or on another folder screen, open the menus.

b. Select Options, and then select Preferences.

c. Select Filters.

d. Select New.

Continued

Tip

Use filters to organize

your incoming messages.

For example, create a

filter so that whenever

you receive email about

sales meetings, it goes

immediately into a folder

you create called Sales.

Or create a filter so that

stock quotes sent to you

by your online brokerage

service go to a folder you

create called Finance.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 405

CHAPTER 18 Sending and Receiving Email Messages

3Enter the filter information:

a. Enter a short description of the

filter in the Name field.

b. Enter filter criteria:

To p i c k l i s t Select the message

header field with the information

contained in the edit line: To,

From, Subject, cc, Size.

For example, you might select

From to download only messages from a particular sender.

Contains pick list Select a filter action: Contains, Starts with, Does NOT

Contain.

Edit line Enter the text that must be found in the header field. For example, if

you want to sort email with the subject Sales, enter “Sales.” If you enter more

than one criteria, separate each with a comma—for example, Sales, New York.

Then get mail and move to pick list Select the folder or mailbox into which

you want your filtered email to go. You can also create a new folder for storing

the incoming email. Select Edit Folders, and then create a new folder or delete

or rename existing ones.

c. Select OK. The filter appears in the Filters list.

Done

Did You Know?

Filters you create on your

device also apply when

you synchronize

email on your device with

email on your computer.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 406

CHAPTER 18 Sending and Receiving Email Messages

Turning filters on and off

A filter that is turned on applies to all subsequent downloads of email until you deselect it. More

than one filter can be in effect at once. Before you download email, be sure to turn on the filters

you want and turn off those you don’t want.

1Open the Filters dialog box:

a. In the Inbox or on another

folder screen, open the

menus.

b. Select Options, and then

select Preferences.

c. Select Filters. The Filters

dialog box appears with the

filters you created.

Continued

Tip

Filters that are turned on

execute in the order in

which they appear on the

Filters list. To ensure that

filters execute in the

correct order, move them

up and down the list by

selecting the pick list to

the left of the filter name.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 407

CHAPTER 18 Sending and Receiving Email Messages

2Turn filters on or off:

a. Select the pick list in the upper-left

corner and select one of the

following:

Connected Applies a filter to

messages downloaded to your

handheld over a network connection.

Synchronize Applies a filter to

messages downloaded to your handheld when you synchronize.

b. Check or uncheck the filter boxes to select the filters you do and don’t want

to use for subsequent email transactions.

c. Select OK.

Done

Tip

If you don’t want a filter to

apply to any downloads

at all, be sure to deselect

the filter under both

Connected and

Synchronize.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 408

CHAPTER 18 Sending and Receiving Email Messages

Editing or deleting a filter

1Select the filter to edit or delete:

a. In the Inbox or on another folder screen, open the menus.

b. Select Options, and then select Preferences.

c. Select Filters, and then select the name of the filter.

2Do one of the following:

Edit Revise your entry in the Name field, your selections in the pick lists, or the

text in the edit line. Select OK.

Delete Select Delete, select Yes to confirm the deletion, and then select OK.

3Select OK.

Done

Tip

Edit a filter to change

either its name or any of

its criteria.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 409

CHAPTER 18 Sending and Receiving Email Messages

Setting connection preferences

1Open the Connection Preferences screen:

a. In the Inbox or on another folder screen, open the menus.

b. Select Options, and then select Preferences.

c. Select Connection.

2Select any of the following

preferences:

Timeout Sets the number of

seconds to try to connect before

timing out. To change the timeout

period, select the Timeout field

and enter a new value.

Auto-disconnect Automatically

disconnects your remote

connections after each command.

Each command you perform initiates a new call to your ISP. This setting is not

recommended if you plan to perform multiple email transactions in a short

amount of time.

Continued

Tip

Any connection

preferences you set are

account-specific; they

apply only to the account

you are currently in.

Did You Know?

The default Timeout

setting is 45 seconds. It

can be any number

greater than 0 seconds;

however, if you set the

number too low, your

connection attempt may

time out before you make

a connection with the

email service provider.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 410

CHAPTER 18 Sending and Receiving Email Messages

Setting server preferences

Server preferences differ for POP and IMAP email accounts.

Cont’d

Disconnect on Exit Disconnects from the network only after you leave

VersaMail. This feature is an alternative to Auto-disconnect. This option keeps

your connection active while you perform multiple transactions in the

VersaMail application, but automatically disconnects when you move on to a

different application on your device. If this option is not selected, you must

manually disconnect from your ISP.

Modem wait Displays the number of seconds that the modem takes to

initialize itself. If you have a modem, select and enter a number of seconds for

the wait. The typical setting for a wireless modem is 3, and the typical setting

for most normal modems is 0.

Done

1Open the Server Preferences screen:

a. In the Inbox or on another folder screen, open the menus.

b. Select Options, and then select Preferences.

c. Select Server.

Continued

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 411

CHAPTER 18 Sending and Receiving Email Messages

2Select any of the following

preferences:

Leave mail on server (POP

accounts only) To get email on

your device but leave it on the

server so you can view it later on

your computer, check the Leave

mail on server box.

Root Folders (IMAP accounts

only) Defines the root folder on

your IMAP server.

Deleted Mail (IMAP accounts only) Stores deleted email in the folder you

specify on the server.

Sent Mail (IMAP accounts only) Shows the name of your Sent Mail folder on

the server.

Delete mail on the server Check this box to delete messages on your

provider’s mail server when they are deleted in the VersaMail application.

Done

Tip

Any server preferences

you set are account-

specific; they apply only

to the account you are

currently viewing.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 412

CHAPTER 18 Sending and Receiving Email Messages

Changing email header details

When viewing a message in any folder, you can change the view of the message header. The

email header options are as follows:

Short header Shows sender’s name or address (From field) and subject line (Subj field).

Full header Shows the following:

• Sender’s name or email address (From field)

• Subject line (Subj field)

• Date message was composed, sent, or received (Date field)

• Size of message including any attachments (Size field)

• Recipient’s name or email address (To field)

Select icon to switch to full

header

Select icon to switch to short

header

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 413

CHAPTER 18 Sending and Receiving Email Messages

You can also switch between a short header and a full header for a message you are composing.

Short header shows the To and Subject fields only; full header shows the To, cc:, bcc:, and Subject

fields.

To switch between short and full headers on either a folder screen or a message screen, select the

header icon in the upper-right corner of the screen.

Synchronizing IMAP mail folders wirelessly

If you create an IMAP folder in an account on your device that matches a folder on the mail server,

you can wirelessly synchronize email messages that you move into or out of the IMAP folder or

that you delete in the folder with messages on your device.

When you synchronize a folder with your device, any email messages in the selected folder on the

mail server are downloaded to the same folder on your device. Any messages moved out of the

selected folder on your device or deleted on your device are moved or deleted in the folder on the

mail server.

Select to switch to

full header

Select to switch

to short header

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 414

CHAPTER 18 Sending and Receiving Email Messages

Prerequisites for wireless IMAP folder synchronization

Depending on how you have set up IMAP folders on your device and/or the mail server, you may

need to do one of the following before you can wirelessly synchronize email messages on your

device with messages on the server:

• If you need to create a folder on both your device and the server, create the folder on your

device and check the Also create on server box.

• If there is a folder on the mail server but you need to create it on your device, you do not need to

check the Also create on server box.

You can turn folder synchronization on or off when getting mail, or you can set synchronization

options from a menu.

Turning IMAP folder synchronization on or off

If you choose to display the Get Mail Options dialog box, you can turn IMAP folder

synchronization on or off in the box.

1From within an IMAP email account, select Get or Get & Send.

2Check or uncheck the Sync IMAP

Folders box, and then select OK.

Done

Did You Know?

You can synchronize

folders whose names are

up to 16 characters in

length. You can

synchronize up to 11

custom folders you

create, in addition to the

default folders Inbox,

Outbox, Drafts, Sent, and

Trash.

Tip

If you have a folder on

your handheld that

matches a folder on the

mail server, you do not

need to do anything

before synchronizing

wirelessly.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 415

CHAPTER 18 Sending and Receiving Email Messages

Synchronizing device and mail server IMAP folders from the

Options menu

Working with root folders

For IMAP accounts, if you want to synchronize email messages on your device with messages on

the mail server folder, you need to enter the root folder for the account on your device.

Check with your email provider to find out the root folder for your IMAP account.

Using Secure Sockets Layer (SSL)

Secure Sockets Layer (SSL) is a protocol designed to ensure that data you send or receive over a

network or the Internet is secure and authentic. The VersaMail application uses SSL to help

guarantee the secure transmission of email messages that you send or receive. When you set up

an account in the VersaMail application, you are given the option of selecting SSL for incoming

and outgoing mail.

1Open the Sync IMAP Folders screen:

a. In the Inbox or on another folder screen of an IMAP account, open the

menus.

b. Select Options, and then select Sync IMAP Folders.

2Select the folder or folders you want to synchronize from the pick list.

Done

Did You Know?

After you select the

folders to synchronize, a

connection is made to

your email service

provider to update the

server with changes from

your handheld, and to

update your device with

changes from the server.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 416

CHAPTER 18 Sending and Receiving Email Messages

For most email providers that support SSL, you must select SSL for both

incoming and outgoing mail. If you select just one or the other, your messages cannot be sent or

received successfully.

If you set up an account that uses an SSL connection on Outlook, Outlook Express, or Eudora, then

SSL is supported in the VersaMail conduit when you synchronize with that account as well.

You cannot use scheduled sending retry of email with accounts that use an SSL connection.

Working with Microsoft Exchange ActiveSync®

If your corporate email system uses Microsoft Exchange Server 2003, you may be able to use

Microsoft Exchange ActiveSync® on your device. Microsoft Exchange ActiveSync works with the

VersaMail and Calendar applications on your device to directly download email and calendar

information from the server—without going through your desktop computer.

When you create a Microsoft Exchange ActiveSync account in the VersaMail application, both your

email and calendar info synchronize directly with info on the Exchange server; they do not

synchronize with info in your desktop software application, such as Palm®Desktop software or

Microsoft Outlook. Other information on your device, such as contacts, tasks, and memos,

continues to synchronize with information in your desktop software application.

What do I need to use Microsoft Exchange ActiveSync?

To use Microsoft Exchange ActiveSync on your device, you must obtain the following information

from your system administrator:

• Whether the corporate mail system uses a Microsoft Exchange 2003 mail server. If it does not,

you cannot use Microsoft Exchange ActiveSync.

• The name of the mail server that provides wireless access to your mail system. Some

companies do not give out this information because they do not want wireless access to the

system. If you cannot obtain the server name, you cannot use Microsoft Exchange ActiveSync.

IMPORTANT

[!]

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 417

CHAPTER 18 Sending and Receiving Email Messages

• Whether a proxy server is used, and, if so, the name of the server.

• Whether a virtual private network (VPN) is required to access the server.

How does a Microsoft Exchange ActiveSync email account differ from

other accounts?

An email account that uses Microsoft Exchange ActiveSync differs from other accounts in the

following areas:

• Setting up an account

• Getting messages

• Downloading attachments

• Receiving and working with meeting invitations

• Receiving and working with Calendar events

These features are discussed in this chapter. Most other features of a Microsoft Exchange

ActiveSync account, such as sending messages or attaching files to messages, work like the

features of any other account.

Email accounts that use Microsoft Exchange ActiveSync do not support mail filters.

Also, you cannot set server preferences from the VersaMail Preferences screen for this type of

account.

Setting up a Microsoft Exchange ActiveSync account

Although Microsoft Exchange ActiveSync works with both the VersaMail and Calendar

applications, you must set up a Microsoft Exchange ActiveSync account in VersaMail.

NOTE

Did You Know?

When you set up a

Microsoft Exchange

ActiveSync account, all

existing Calendar events

are purged from your

device. Then, when you

synchronize your device

with your Exchange

server, events from the

past seven days are

downloaded to your

device. So you don’t end

up with duplicate events.

Tip

Another way an account

that uses Microsoft

Exchange ActiveSync

differs from other

accounts is that there is

no bcc option when you

send a message.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 418

CHAPTER 18 Sending and Receiving Email Messages

On a Windows computer, you can quickly set up a Microsoft Exchange ActiveSync account on

your computer and then synchronize the settings to your device. On a Mac computer, you must set

up the account on your device. You can set up only one Microsoft Exchange ActiveSync account.

If you set up an email account to use Microsoft Exchange ActiveSync, Calendar

events on your device automatically synchronize directly with info on the Exchange server, along

with email messages. You cannot choose to synchronize Calendar events with info in

Palm Desktop software or Outlook once you set up a Microsoft Exchange ActiveSync email

account. If you do not want to synchronize Calendar events with info on the server, do not set up

a Microsoft Exchange ActiveSync account in VersaMail.

Setting up a Microsoft Exchange ActiveSync account on your

computer

WINDOWS ONLY

1Open VersaMail account setup.

2Select your username from the drop-down list at the top of the screen, and then

select the option to create a new VersaMail email account. Click Next.

3Select the option to synchronize with a mail service from this list, and then

select Exchange ActiveSync. Click Next.

Continued

IMPORTANT

[!]

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 419

CHAPTER 18 Sending and Receiving Email Messages

4Enter the basic account information:

a. Enter a descriptive name for the

account.

b. Enter your account username

and password.

c. Enter your email address for

this account.

d. Click Next.

5Enter the name of the Exchange

server, the port number for the

server, and the maximum

message size you want to

download. Check one or both

boxes if the server requires

authentication and/or if you are

using a proxy server. Check with

your system administrator to

obtain this information.

Continued

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 420

CHAPTER 18 Sending and Receiving Email Messages

6[ & ] OPTIONAL If you are using a proxy server, enter the server name. Click

Next.

7[ & ] OPTIONAL To test the account settings you have entered, click Test My

Settings. Click OK after settings have been tested.

8Click Finish.

9Do one of the following:

a. To synchronize the account information to your device, click the top button.

b. To set up another email account, click the bottom button.

You can set up only one Microsoft Exchange ActiveSync account. If

you choose to set up another email account, it must be a different type.

10 Click Next.

11 When you have finished setting up all accounts, click Finish on the Transfer

Settings screen.

Done

NOTE

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 421

CHAPTER 18 Sending and Receiving Email Messages

Setting up an account on your device

1Go to Favorites and select VersaMail .

2Open the Account Setup screen:

a. Open the menus.

b. Select Accounts, and then

select Account Setup.

c. Select New.

3Enter the basic account information:

a. In the Account Name field, enter

a descriptive name.

b. Select the Mail Service pick list,

and then select Exchange

ActiveSync.

c. Select Next.

Continued

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 422

CHAPTER 18 Sending and Receiving Email Messages

4Enter the account username and

password:

a. Enter the username you use

to access your email.

b. Select the Password box,

enter your email account

password, and then select OK.

c. Select Next.

5Enter your email address and

Exchange mail server name.

Select Next.

Continued

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 423

CHAPTER 18 Sending and Receiving Email Messages

6Do one of the following:

Finish setup Select Done to

finish setup and go to the Inbox

of the account you set up, where

you can begin getting and

sending email.

Set additional mail options

Select Advanced to set advanced

mail options.

Test settings Select Test My

Settings to test settings for this

account, and then select Done.

Done

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 424

CHAPTER 18 Sending and Receiving Email Messages

Setting advanced mail options on your device

1Set incoming mail server

options:

a. Select any of the following:

Port Number By default, the port

number setting is 443. You may need

to change the port number if you

choose not to retrieve incoming mail

over a secure connection.

Use Secure Connection (SSL) By default, this box is checked, meaning you

can retrieve incoming mail over a secure (Secure Sockets Layer, or SSL)

connection. Uncheck the box if you do not want to receive email over an SSL

connection.

b. Select Next.

2If you use a proxy server, enter the

proxy server name and port

number, and check the box if your

server requires authentication.

Check with your system

administrator for this information.

When you have finished, select

Done.

Done

Tip

In most cases, you do not

need to change the

default advanced mail

options. Check with your

system administrator to

see if you need to change

the port number, uncheck

the Use Secure

Connection box, or enter

proxy server information.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 425

CHAPTER 18 Sending and Receiving Email Messages

Getting email messages

The steps you take for manually getting messages in a Microsoft Exchange ActiveSync account

are the same as for all other accounts, with one exception: You select Sync instead of Get or Get &

Send.

However, what takes place during message retrieval for this type of account is different from that

of other accounts. Here are the important differences:

These differences apply to an account that uses Microsoft Exchange AutoSync whether

you manually retrieve messages or set up an Auto Sync schedule.

Message retrieval When you get messages manually or through Auto Sync, Microsoft Exchange

ActiveSync not only retrieves email messages directly from the server for the time interval set on

your device (default is seven days); it also retrieves all Calendar events directly from the server for

the preceding seven days. The interval for Calendar event retrieval is always seven days,

regardless of the interval you set on your device.

Wireless synchronization Microsoft Exchange ActiveSync supports wireless synchronization

with the server only. To retrieve email messages and Calendar events, you must select Sync in

VersaMail to make a wireless connection to the server. If you synchronize your device with your

computer, info from other applications—Contacts, Memos, and so on—is synchronized, but email

messages and Calendar events are not.

Message removal Microsoft Exchange ActiveSync removes any email messages from your

device that fall outside the time interval set on the device. For example, if the time interval is set at

seven days, any email messages that are eight days old are removed from your device. This info is

not removed from the Exchange server.

Tip

Increase the time interval

for how many days’

worth of email to retrieve

so that recent messages

are not removed from

your device. Note that the

interval for Calendar

event retrieval is always

seven days.

Did You Know?

When you set

preferences for getting

messages for a Microsoft

Exchange ActiveSync

account, the Ask Every

Time option does not

appear.

NOTE

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 426

CHAPTER 18 Sending and Receiving Email Messages

1Go to Favorites and select VersaMail .

2[ & ] OPTIONAL If you are using a VPN connection, connect to your VPN.

3Get messages:

a. Open the menus.

b. Select Accounts, and then

select your Microsoft

Exchange ActiveSync

account.

c. Select Sync. This updates

your Calendar events also.

A list of your messages appears in the Inbox. To see downloaded

Calendar events, tap Calendar .

Did You Know?

When you synchronize a

Microsoft Exchange

ActiveSync account,

a copy of any messages

sent from your device is

placed in the Sent Items

folder on the Exchange

server. A copy of any

messages deleted from

your device is placed in

the Deleted Items folder

on the server.

Did You Know?

When you forward or

reply to a message, the

text is sent from the

server copy of the

message, not from the

copy on your device. This

is faster and may save on

data charges. Done

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 427

CHAPTER 18 Sending and Receiving Email Messages

Previewing attachments

Working with meeting invitations

For Microsoft Exchange ActiveSync accounts only, each time you retrieve messages either

manually or through Auto Sync, Exchange meeting invitations are downloaded to your Inbox.

You cannot create meeting invitations on your device. You can only receive meeting

invitations sent to you.

Microsoft Exchange ActiveSync accounts let you view a

list of all attachments to a message, with approximate file

size, so you can decide which ones you want to

download. Unlike with other accounts, you do not need

to fully download a message to view the list of

attachments; it appears dimmed at the bottom of the

message screen whether or not the message is fully

downloaded.

Select an attachment from the list to download it. Once

the message is downloaded, you can work with it just

like any you work with other attachment.

1Go to Favorites and select VersaMail .

2Get messages.

Continued

NOTE

Tip

You can add names and

email addresses directly

to Contacts from the To

field of an invitation.

Did You Know?

If you receive meeting

invitations, the

Reminders screen

displays both the number

of new email messages

and the number of new

meeting invitations for

that account—for

example, 5 new

messages/2 new

meetings.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 428

CHAPTER 18 Sending and Receiving Email Messages

3Select a meeting invitation to

open it. Meeting invitations are

displayed with a unique icon .

4[ & ] OPTIONAL If the invitation contains an attachment, open the attachment

and view or save it before responding to the invitation. Once you respond to the

invitation the attachment is removed.

Continued

Tip

After opening an

invitation, you can switch

between full and concise

meeting details by

switching between full

header view and short

header view.

Did You Know?

You can forward meeting

invitations in the same

way that you forward

email messages. The

recipient receives the

message as a meeting

invitation.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 429

CHAPTER 18 Sending and Receiving Email Messages

5Respond to the invitation:

a. After reading the invitation,

select Accept , Decline ,

or Tentative (tentatively

accept).

b. Select the response option you

want from the dialog box:

Respond without comments Sends

an immediate email response to the

meeting organizer by means of the Exchange server.

Respond with comments Opens an email response form to which you can

add comments before sending your response. Select Send to send the response

to the meeting organizer by means of the Exchange server.

Respond without reply Updates the server with your reply, but does not send

a response to the meeting organizer.

If you decline an invitation, the invitation is automatically put into the

Trash folder.

Done

Did You Know?

When you send your

response, the server is

updated with the new

meeting event and

immediately

synchronizes the event to

the Calendar application

on your device. If you

select Accept, the event

appears as a confirmed

appointment.

Tip

If you receive an updated

meeting invitation, you

can again choose to

accept, decline, or

tentatively accept. If you

receive a meeting

cancellation, you don’t

need to do anything. NOTE

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 430

CHAPTER 18 Sending and Receiving Email Messages

Working with Calendar events

When you set up an account in VersaMail that uses Microsoft Exchange ActiveSync, the Calendar

application is synchronized directly with the info on the Exchange server as well. Any new

Calendar events on the server for the preceding seven days are downloaded to your device. The

interval for synchronizing Calendar events is always seven days, even if you set a different interval

on your device for synchronizing email messages.

You cannot choose to synchronize Calendar events with info in Palm Desktop

software or Outlook once you set up a Microsoft Exchange ActiveSync email account. If you want

to stop synchronizing Calendar events with the server, you must delete the Microsoft Exchange

ActiveSync email account.

Only Calendar and VersaMail information is synchronized directly with info on the Exchange

server. Other information on your device, such as contacts, tasks, and memos, continues to be

synchronized with information in your desktop software application—either Palm Desktop or

Outlook.

When using Calendar with Microsoft Exchange ActiveSync, note the following important features:

Time zones Time zones are always included for Calendar events when you use Microsoft

Exchange ActiveSync. When you synchronize your device with the Exchange server and download

new events, the time zone information is included with each event. If you travel to a different time

zone, the event times are automatically adjusted in Calendar on your device when you update

your location on your device.

Attendees For meetings, you can see a full list of attendees to the meeting. From the Day View,

select the event, and then select Details. Select the With field.

The Attendees field does not appear if the event is not a meeting. It is not available for

events you create on your device.

IMPORTANT

[!]

NOTE

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 431

CHAPTER 18 Sending and Receiving Email Messages

Synchronizing Calendar events using Microsoft Exchange ActiveSync

When you synchronize Calendar events with the info on Exchange server, all of the following take

place:

• Any events you create on your device are synchronized with info on the server.

You cannot create meeting invitations on your device. You can only receive meeting

invitations sent to you.

• Any events you create or change in Outlook on your computer that are on the Exchange server

are synchronized to your device.

• Any meeting invitations are displayed in the Inbox of your Microsoft Exchange ActiveSync

account in VersaMail. When you respond to an invitation, the response is synchronized to the

server, and then synchronized from the server to Calendar on your device.

Updating Calendar events when you delete a Microsoft Exchange

ActiveSync account

You cannot choose to synchronize Calendar events with info in Palm Desktop software or Outlook

once you set up a Microsoft Exchange ActiveSync email account. If you want to stop synchronizing

Calendar events with info on the server, you must delete the Microsoft Exchange ActiveSync email

account.

When you delete a Microsoft Exchange ActiveSync account, all Calendar events are purged from

your device. Then, when you synchronize Calendar with your desktop software application—

Palm Desktop or Outlook—the events synchronize to your device, so you don’t end up with

duplicate events.

Did You Know?

All Calendar events are

also purged from your

device when you change

the time interval for

retrieving email for a

Microsoft Exchange

ActiveSync account, or

when you change the

username, password, or

server name for this type

of account. The next time

you synchronize your

device with the Exchange

server, events for the past

seven days are

downloaded to your

device, so you don’t end

up with duplicate events.

NOTE

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 432

CHAPTER 18 Sending and Receiving Email Messages

Related topics

Click a link below to learn about these related topics:

Moving

Around

Using the Graffiti® 2 command stroke in email messages

Entering Info Cutting, copying, and pasting text from an email message

Managing Info Downloading email messages from your computer to your device

Connecting Setting up a phone connection for sending and receiving email wirelessly

Customizing Setting preferences for connecting to a network

Common

Questions

Answers to frequently asked questions about the VersaMail application

Tips & Tricks

Make your device uniquely

yours. For great tips,

software, accessories, and

more, visit

www.palmOne.com/

mylifedrive.

Support

If you’re having problems

with the VersaMail

application or with anything

else on your device, go to

www.palmOne.com/

support.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 433

CHAPTER 19

Sending and Receiving Text Messages

If you need to get a short message to a

friend or co-worker fast, send a text

message from your device by means of

your mobile phone (GSM phone with

IR or Bluetooth® wireless technology

required; sold separately) to their

mobile phone. Messaging is a popular

way for people to stay connected using

the text messaging features of their

mobile phone.

Benefits

• Enjoy quick communication

• Use text messaging to chat with

friends

n t

s c

apter

Creating and sending a text

message

Receiving and viewing a text

message

Editing a draft text message

Setting advanced messaging

features

Related topics

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 444

CHAPTER 20 Browsing the Web

Accessing a web page

You can open web pages, navigate the pages, and do the same things you can do with a desktop

browser.

Accessing a web page using the action bar

1Go to Favorites and select Web .

2Go to the web page you want to view:

a. Select Go to Web Page .

b. Enter the address of the web page you want to visit. Use the buttons in the

Go to Web Page dialog box for quick entry of characters commonly used in

web addresses. If the web browser recognizes the address that you are

entering due to a previous entry and autofill is enabled, autofill

automatically completes the address.

c. Select OK.

Done

Before You Begin

[!]

To browse the web, you

must set up a connection

to the Internet from your

device.

If you are accessing a

VPN network, you need to

install VPN software and

set up VPN access. You

can turn on VPN from the

web browser by opening

the Options menu and

selecting Turn VPN On.

Key Term

URL Stands for uniform

resource locator, the

technical name for a web

address. For example, the

URL for palmOne is http://

www.palmone.com.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 445

CHAPTER 20 Browsing the Web

Accessing a web page using the address field

1Go to Favorites and select Web .

2Go to the web page you want to

view:

a. Enter the address of the web

page in the address field.

b. Select Go.

Done

Tip

You can also hide the

address field to show

more of the web page.

Open the Options menu

and select Preferences.

Uncheck the Show

Address Bar box.

Tip

Are you going to need the

information on a web

page when you are

disconnected from the

Internet? You can easily

save a web page for off-

line viewing.

Address field

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 446

CHAPTER 20 Browsing the Web

Using a password to access a web page

Some websites require you to use a password to gain access to information.

1Go to Favorites and select Web .

2Go to the web page where you must enter the password.

3Enter your password to access the web page:

a. Enter your sign-in name in the appropriate field.

b. Tap in the password box, enter your password, and then select OK.

c. Select the button that lets you view the page (Sign In, Enter, Go, and so on).

Done

Tip

Some websites allow you

to check a box to have

your sign-in name

automatically entered

each time you visit a

particular web page.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 447

CHAPTER 20 Browsing the Web

Finding information on a web page

1Go to Favorites and select Web .

2Open the Find field:

a. Go to the web page you want to search.

b. Open the menus.

c. Select Page, and then select Find Text on Page.

3Search the web page:

a. Type the text you want to find.

b. Select Find.

Done

Did You Know?

Find locates any text,

whether it is letters or

numbers. Find is not

case-sensitive.

Tip

Because of the limited

space on the device

screen, sometimes the

current web address

(URL) is not fully visible.

Use the Page Properties

dialog box to view the full

URL. Open the Page

menu, select Page, and

then select Page Info.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 448

CHAPTER 20 Browsing the Web

Quickly jumping to a page

The action bar icons allow you to quickly move from page to page.

Following a link

Many web pages contain underlined links, which are text or pictures that, when selected, take you

to another web page or to another part of the same page.

Returning to your home page or a page you recently visited

No matter where you navigate on the Internet, you can always return to your home page quickly or

return to a page you have recently visited.

Select the link to go to

another web page

Select the Home icon to go

to your home page

ect t

orwar

arrows to go to previous pages

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 449

CHAPTER 20 Browsing the Web

Changing how you view a page

You can change how you view web pages by selecting different display views and dragging the

screen to view different parts.

1Go to Favorites and select Web .

2Go to the web page you want to view.

3Select the Display View icon in the action bar.

4Select from one of the following views:

Optimized Displays a modified version of the web page so that it is optimized

for device viewing.

Wide Page Displays the web page as it would appear in a desktop computer

web browser.

Continued

Tip

You can change your font

size for easier viewing.

Did You Know?

In the Optimized mode,

use the 5-way to browse

the web page. Press Left

or Right to jump to the

previous or next link.

When a link is

highlighted, press Center

to go to the link. Press Up

and Down to scroll

through the web page. Display View icon

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 450

CHAPTER 20 Browsing the Web

5[ & ] OPTIONAL If the web

page is larger than your screen,

you can tap and drag the stylus

to move the web page in any

direction to view different parts

of the web page.

To activate the Tap and Drag

scrolling, you must set the Tap

and Drag setting in the General

Preferences tab under the

Options menu.

This feature is disabled when

you turn on Writing Area

Preferences and use the full

screen for Graffiti®2 writing.

Done

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 451

CHAPTER 20 Browsing the Web

Bookmarking your favorite pages

Bookmarking your favorite web pages allows you to quickly return to those pages.

Adding a bookmark

1Go to Favorites and select Web .

2Go to the web page that you want to bookmark.

3Open the Bookmark Page dialog box:

a. Open the menus.

b. Select Page, and then select Add Bookmark.

4[ & ] OPTIONAL Change the

bookmark name, description, or

URL.

5Select OK.

Done

Key Term

Bookmark A pointer to a

web page. The actual

page is not stored, only

the URL. Also called a

Favorite in some

browsers.

Tip

You can set your

bookmark list as your

start page.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 452

CHAPTER 20 Browsing the Web

Viewing a bookmarked or saved page

Bookmarks and saved pages both appear in the Bookmarks View. Saved pages are indicated by a

small triangle in the upper-right corner of the bookmark.

1Go to Favorites and select Web .

2Select the Bookmark icon .

3Select the name of the

bookmarked or saved page you

want to visit.

On the bottom right of the screen

are five icons representing the

first five bookmark pages. Select

the bookmark page icon to

display the page. You can also

tap the arrow to go to the next

page.

Done

Tip

You can also view your

list of bookmarks by

selecting View

Bookmarks from the Page

menu.

Did You Know?

A saved page is displayed

like a bookmarked page,

except that at the top of

the page appears the text

“Page saved on date -

size k.”

Bookmark

page arrow

Bookmark page icons

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 453

CHAPTER 20 Browsing the Web

Editing information about a bookmark or saved page

You can edit or delete any bookmark or saved page that does not have a lock icon next to it.

1Go to Favorites and select Web .

2Select the Bookmark icon .

3Go to the Edit Bookmarks List dialog box:

a. Select the Bookmark icon .

b. Open the menus.

c. Select Bookmarks, and then select Edit Bookmarks.

4Edit the bookmark information:

a. Select the name of the bookmarked or saved page that you want to edit.

b. Change the bookmark or saved page name, description, or address (URL) by

selecting the appropriate option.

5Select OK.

Done

Tip

You can clean up your

bookmark list by deleting

old bookmarks or saved

pages you no longer use.

Select the bookmark,

select Edit, and then

select Delete.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 454

CHAPTER 20 Browsing the Web

Arranging the bookmark list

The web browser includes ten pages so that you can arrange bookmarks and saved pages in a

logical fashion. For example, you can store travel links on one page, stock links on another, and

business links on a third page.

1Go to Favorites and select Web .

2Go to the Edit Bookmarks List dialog box:

a. Select the Bookmark icon .

b. Open the menus.

c. Select Bookmarks, and then select Edit Bookmarks.

3Arrange the bookmarks:

a. Use the stylus to drag and

drop bookmarks into different

slots on the current page to

organize them.

b. Move a bookmark to a

different page by dragging

and dropping it onto the Page

icon. Page icons represent the

ten bookmarked pages with

ten slots each for bookmarks.

4Select OK.

Done

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 455

CHAPTER 20 Browsing the Web

Disconnecting from and connecting to the Internet

While you’re working with stored information in the web browser, such as saved pages, stored

versions of pages, and so forth, you can disconnect from the Internet to reduce usage charges.

You can connect to the Internet again when you need access.

Disconnecting from the Internet

1Go to Favorites and select Web .

2Disconnect from the Internet:

a. Open the menus.

b. Select Page, and then select Disconnect.

Done

Did You Know?

Generally, if you are

using a GPRS service,

you are charged only for

the data sent. If you are

using a GSM service, you

are charged for the time

you are connected.

Tip

When you are in another

application and you tap a

URL, the web browser

connects to the Internet

and displays the page.

The web browser also

opens when you select an

HTML file that you

receive as an email

attachment.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 456

CHAPTER 20 Browsing the Web

Connecting to the Internet

1Go to Favorites and select Web .

2Connect to the Internet:

a. Open the menus.

b. Select Page, and then select Connect.

Alternately, you can enter a URL on the address line and select Go.

Done

Tip

If the connection is not

established, do one of the

following:

Select Cancel to stop the

connection process.

Select Change Network to

select a different service

to connect to.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 457

CHAPTER 20 Browsing the Web

Downloading files and pages

You can download files or save files for viewing when you are not connected to the Internet.

Downloading a file

1Go to Favorites and select Web .

2Go to the web page you want to view.

3Select the link of the file you want to download.

4Select a download option:

Application name Downloads the file to an application. For example, if you

are downloading a Word document, the file downloads into Documents To Go.

Card If you have an expansion card installed, the file downloads onto the card.

If you don’t have an expansion card installed, the file is downloaded into the

default folder for that file type on the device’s internal drive. If that file type does

not have a default folder, it downloads into a folder called Blazer Downloads.

5Select Save, and then select OK.

Done

Tip

If you decide that the

download process is

taking too long, you can

stop it. To stop a web

page from downloading,

select the Stop icon in the

action bar. To stop a file

from downloading, select

Cancel in the Download

dialog box.

Did You Know?

The maximum file size

you can download

through the web browser

is 2MB.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 458

CHAPTER 20 Browsing the Web

Saving a web page

If you want to save a web page (such as a travel itinerary or Internet order receipt) indefinitely, you

can create a saved page. The copy is stored on the device until you delete it.

1Go to Favorites and select Web .

2Go to the web page you want to save.

3Go to the Save Page dialog box:

a. Open the menus.

b. Select Page, and then select Save Page.

4Save the web page:

a. Change the page name or

description if you want.

b. Select OK.

Done

Did You Know?

Saved pages are listed

with the bookmarks in the

Bookmark List. The saved

pages have an orange

corner.

Did You Know?

The web browser also

functions as a viewer,

enabling you to quickly

view certain files while

working in other

applications. For

example, if you read an

email message that has a

file attached in HTML

format, select the file and

the web browser opens

so that you can view the

file.

Tip

Saving a web page on

your device allows you to

view a web page without

being online.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 459

CHAPTER 20 Browsing the Web

Viewing a saved file

You can use the web browser to view web pages or image files that are on the device’s internal

drive or an expansion card. The types of file that can be viewed include HTML, HTM, GIF, and JPG.

1Press the Files button .

2Select a file or folder to open it.

A web browser icon appears to the left of the file name in the Files list if it is a

file that is automatically opened in web browser.

Done

Tip

Suppose you have an

HTML file on your

desktop computer that

you want to carry with

you. Download the file

onto device’s internal

drive or expansion card

and use the web browser

to view the page on your

device.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 460

CHAPTER 20 Browsing the Web

Communicating with other users

You can communicate with others by means of email or beaming.

Sending email by means of an Internet email account

You can use your Internet email account to send an email message and attachments.

1Go to Favorites and select Web .

2Log in to your Internet email account:

a. Go to the web page that allows you to log in to your email account.

b. Enter your username and password.

3Compose your email message.

4Send or save the email message.

Done

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 461

CHAPTER 20 Browsing the Web

Returning to a web page you recently visited

Using the Back and Forward icons to browse through the pages you recently visited, one page at a

time, can be tedious. Instead, open the History list to go to a page you recently visited. You can go

back to a page you remember visiting but did not bookmark. Use the History list to jump directly to

that page. Items in the History list are sorted chronologically.

1Go to Favorites and select Web .

2Open the History dialog box:

a. Open the menus.

b. Select Page, and then select History.

3Select the web page you recently

visited.

Done

Tip

You can delete all pages

saved in the History list

by selecting Clear All.

Tip

Create a bookmark to

save the location, or

create a saved page to

save the content of a web

page indefinitely.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 462

CHAPTER 20 Browsing the Web

Changing your home and start pages

You can change the page that your Home Page icon goes to, or change the page that the web

browser starts with when it is first opened.

Changing your home page

You can choose a home page from any web address.

1Go to Favorites and select Web .

2Open the Preferences Page dialog box:

a. Open the menus.

b. Select Options, and then select Preferences.

c. Select the Page tab.

Continued

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 463

CHAPTER 20 Browsing the Web

3Select the Home Page box.

4Enter the URL you want as your home page by doing one of the following:

• To select one of the last five pages you viewed, select the Previously Viewed

pick list and select a URL.

• Enter a URL on the Address line.

5Select OK twice.

Done

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 464

CHAPTER 20 Browsing the Web

Changing your start page

You can select the start page you want your device to open to when you first open the web

browser.

1Go to Favorites and select Web .

2Open the Preferences Page dialog box:

a. Open the menus.

b. Select Options, and then select Preferences.

c. Select the Page tab.

3Select the Start with pick list, and select the page you want to start with when

you first open the web browser:

Home Page The page you have set as your home page.

Last Page Viewed The last page you viewed before exiting the web browser.

Bookmarks The Bookmarks dialog box opens. The web browser does not

connect to the Internet.

Blank Page An empty page with no URL or dialog box

4Select OK.

Done

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 465

CHAPTER 20 Browsing the Web

Setting advanced browser options

You can change options on your device to improve the speed, ease of use, and security of your

browsing experience.

Changing how images are downloaded

Images in web pages can be very large. You can set an option to make web pages download faster

by removing images altogether.

1Go to Favorites and select Web .

2Open the General Preferences dialog box:

a. Open the menus.

b. Select Options, and then select Preferences.

c. Select General tab.

3Check or uncheck the Disable Images box to disable or enable images.

4Select OK.

Done

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 466

CHAPTER 20 Browsing the Web

Setting whether to automatically complete web addresses and

form fields

Your device can store information, such as web addresses and form fields. If autofill is enabled,

when you enter the first few letters of a URL you’ve entered before in the URL Entry field, your

device completes the URL for you. Also, when you are filling out forms and applications, your

device can complete the information for you.

1Go to Favorites and select Web .

2Open the General Preferences

dialog box:

a. Open the menus.

b. Select Options, and then

select Preferences.

c. Select General tab.

3Check or uncheck the Disable Auto Complete box to enable or disable autofill.

4Select OK.

Done

Tip

Filling out an order form

or application on the web

usually requires entering

several pieces of

information: your name,

address, phone number,

and so on. When you

enable autofill, your

device stores the

information you entered

in these fields. The next

time you use that order

form and type the first

few letters in a field, your

device remembers the

last item you entered in

that field that started with

those letters, and fills in

the field.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 467

CHAPTER 20 Browsing the Web

Allowing websites to remember personal information

By default, your device saves the cookies it receives. If you want more privacy, you can tell your

device not to accept cookies.

1Go to Favorites and select Web .

2Open the General Preferences

dialog box:

a. Open the menus.

b. Select Options, and then

select Preferences.

c. Select General tab.

3Check or uncheck the Disable cookies box.

4Select OK.

Done

Key Term

Cookie Some websites

store information in a

small text file, called a

cookie, that is saved on

your device. A cookie

usually stores

information about you

and your preferences for

that website. A site can

use this information to

customize the pages you

see the next time you

visit. Allowing a website

to create a cookie does

not give the site access to

the rest of your device. A

cookie stores only the

information you provide

while visiting the website.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 468

CHAPTER 20 Browsing the Web

Setting preferences for storing web pages

Your device stores web pages automatically in the cache.

1Go to Favorites and select Web .

2Open the Advanced Preferences dialog box:

a. Open the menus.

b. Select Options, and then select Preferences.

c. Select Advanced.

Continued

Key Term

Cache The cache in your

device is a block of

memory that stores web

pages so you can view

them again without

accessing the Internet.

Cached web pages are

saved, thereby saving the

content you’ve viewed

even when you exit the

web browser.

Tip

Remember that your

device has a limited

amount of memory.

Choose a cache size that

lets you store at least a

few pages but still leaves

room on your device for

other data and

applications. A value of at

least 1MB is

recommended.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 469

CHAPTER 20 Browsing the Web

3Change the size and content of the

cache by using the following options:

Set memory limit for storing pages

Sets the amount of memory used for

your cache. Pages are cached so they

load faster the next time you view them.

Cookies Indicates how much

memory is being used by cookies.

Clear Cache Clears the cache immediately and frees the memory.

Clear cache on exit Check the box to clear the cache each time you exit the

web browser. Uncheck the box to keep the cache from session to session.

4Select OK.

Done

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 470

CHAPTER 20 Browsing the Web

Setting preferences for using a proxy server

Your device comes with the proxy server turned off. You can turn the proxy server on and

configure a proxy server.

1Go to Favorites and select Web .

2Open the Advanced Preferences dialog box:

a. Open the menus.

b. Select Options, and then select Preferences.

c. Select Advanced.

Continued

Key Term

Proxy server A server

that provides access to

files from other servers

by retrieving them either

from its local cache or

from the remote server.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 471

CHAPTER 20 Browsing the Web

3Set your proxy server preferences:

a. Select Set Proxy.

b. Check or uncheck the Use proxy server box to use or not use a proxy server.

c. If you want to use a proxy server, select the Use Proxy box and enter the

appropriate server address and port number.

d. Select OK.

4Select OK.

Done

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 472

CHAPTER 20 Browsing the Web

Setting whether to accept JavaScript

You can choose to bypass JavaScript elements on the web pages you view. JavaScript is often

used on web pages for interactive content.

1Go to Favorites and select Web .

2Open the General Preferences dialog box:

a. Open the menus.

b. Select Options, and then select Preferences.

c. Select General tab.

3Check or uncheck the Disable JavaScript box to enable or disable JavaScript.

4Select OK.

Done

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 473

CHAPTER 20 Browsing the Web

Related topics

Click a link below to learn about these related topics:

Moving

Around

• Opening applications

• Using menus

Categories Organizing messages by arranging them into categories and sorting them

Connecting Setting up a phone connection using the Bluetooth® wireless technology on

your device

VersaMail®Sending email messages using a link from a web page.

Tips & Tricks

Make your device uniquely

yours. For great tips,

software, accessories, and

more, visit

www.palmOne.com/

mylifedrive.

Support

If you’re having problems

with the web browser or with

anything else on your device,

go to www.palmOne.com/

support.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 474

CHAPTER 21

Dialing Phone Numbers from Your Device

Need to dial a number? You can dial

phone numbers directly from a Contact

using Quick Connect. If you don’t have

the number listed as a contact, you can

tap the number on the Dialer keypad,

select Dial, and your mobile phone

begins dialing (GSM phone required;

sold separately). Your call history stays

on your device for easy access later.

Benefits of Dialer

• Easily dial numbers that are not in

Contacts by using the keypad on your

device screen

• Keep your call history on your device

• Quickly dial numbers using speed

dial

n t

s c

apter

Dialing a number

Using speed dial

Related topics

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 475

CHAPTER 21 Dialing Phone Numbers from Your Device

Dialing a number

Tapping out a number on your device is sometimes easier than using your mobile phone.

Entering a number

1Go to Applications and select Dialer .

2Tap the telephone number on the keypad.

3Select Dial.

Done

Before You Begin

[!]

Before you can dial a

number, you must set up

a phone connection on

your device.

Select and hold the 0 key to add a + (plus) to the

number sequence

Digits appear in the numeric display

Enter phone number and select Dial

Select Clear to delete last digit from numeric display.

Select and hold to clear entire numeric display

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 476

CHAPTER 21 Dialing Phone Numbers from Your Device

Redialing the most recently used number

1Go to Applications and select Dialer .

2Dial the most recently used number:

a. Select Dial to display the most recently used number.

b. Select Dial again to dial the number.

Done

Select Dial

The most recently dialed number is displayed

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 477

CHAPTER 21 Dialing Phone Numbers from Your Device

Dialing a number from the Call History List

1Go to Applications and select Dialer .

2Dial the number from the list:

a. Select History.

b. Select an entry from the History list.

c. Select Dial.

Done

Did You Know?

Dialer keeps a list of 11 of

the most recently dialed

numbers.

Did You Know?

If the number is a speed

dial entry, the name from

the speed-dial entry

appears in the Call

History list.

Select entry to enter number on Dialer screen

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 478

CHAPTER 21 Dialing Phone Numbers from Your Device

Using speed dial

Speed dial allows you to store ten of your most commonly used numbers and to dial one with a

single tap.

Adding a speed-dial entry

1Go to Applications and select Dialer .

2Add a speed-dial entry:

a. Select Speed.

b. Select an empty speed-dial button.

c. Enter a name and telephone number.

d. Select OK.

Done

Select empty

speed-dial button

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 479

CHAPTER 21 Dialing Phone Numbers from Your Device

Dialing a number using speed dial

1Go to Applications and select Dialer .

2Dial the number:

a. Select Speed.

b. Select one of the named

speed-dial buttons.

Done

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 480

CHAPTER 21 Dialing Phone Numbers from Your Device

Editing a speed-dial entry

1Go to Applications and select Dialer .

2Select an entry to edit:

a. Select Speed.

b. Select Edit.

c. Select an entry.

3Edit the entry.

4Select OK, and then select Done.

Done

Tip

You can go directly to the

Edit Entry dialog box by

tapping and holding a

speed-dial button.

Select Edit

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 481

CHAPTER 21 Dialing Phone Numbers from Your Device

Related topics

Click a link below to learn about these related topics:

Moving

Around

Opening applications

Connecting Connecting your device to a mobile phone

Contacts Using Quick Connect and Tap-to-Connect in Contacts to dial phone numbers

Tips & Tricks

Make your device uniquely

yours. For great tips,

software, accessories, and

more, visit

www.palmOne.com/

mylifedrive.

Support

If you’re having problems

with Dialer or with anything

else on your device, go to

www.palmOne.com/

support.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 482

CHAPTER 22

Sharing Information

You have to get this memo to your

boss—now. Or the photo of the

grandkids in their Halloween costumes

to your mom. After you’ve used your

device to create or capture that

important business and personal

information, it’s time to share it with

others.

Your device comes equipped with a

variety of options for sharing

information, so that you can choose

the quickest, most convenient way of

sending your info.

Benefits of sharing

• Keep others up-to-date with

meaningful business and personal

information

• Choose the most convenient sharing

method from a variety of options

• Create an informal backup copy of

important info

n t

s c

apter

Using the Send command

Beaming

Other ways of sharing

information

Related topics

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 483

CHAPTER 22 Sharing Information

Using the Send command

You can send information from within an application—such as a photo or video, a contact, or an

appointment—to other Palm OS® device users. You can also send a category of information or

even an entire application.

You can use the Send command in many applications to send information wirelessly using one of

the following methods:

• Using the built-in Bluetooth® wireless technology on your device

• As an attachment to an e-mail message

• As part of a text message

Sending information from within an application using Bluetooth

technology

You can use your device’s built-in Bluetooth technology to send information directly to another

device that includes Bluetooth technology. You must be within range of the receiving device to

send information using Bluetooth technology. The maximum range is approximately 25–30 feet

(8–10 meters); however, the shorter the range, the more quickly and accurately you can send

information.

Before You Begin

[!]

You must complete all the

prerequisites for the

messaging application.

To use your device’s built-

in Bluetooth wireless

technology, you must set

up a phone connection. To

use it with your device’s IR

port, run Phone Link

Updater, and then use the

Phone Link application to

set up a phone connection.

Did You Know?

You can also easily send

information from the

desktop component of

many applications. For

example, you can send

photos from the

palmOne™ Media desktop

application. See the online

desktop help for

information.

Tip

If you are unable to send

information to another

device, try moving closer to

the receiving device.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 484

CHAPTER 22 Sharing Information

1Select the information you want to send:

a. Open an application.

b. Select the entry you want.

2Select a sending method:

a. Open the menus.

b. Select the Send menu item in

the leftmost menu. In most

applications, the leftmost menu

is named Record.

c. Select Bluetooth, and then

select OK.

3Select the receiving device on the Discovery Results screen, and then select OK.

The information is sent to the receiving device.

Done

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 485

CHAPTER 22 Sharing Information

Sending a category using Bluetooth technology

1Select the category you want to send:

a. Open an application.

b. From the list view, select the pick list in the upper-right corner and select the

category you want. This takes you to the list view within the selected

category.

2Send the category:

a. Open the menus.

b. Select the Send Category menu item in the leftmost menu.

c. Select Bluetooth, and then select OK.

3Select the receiving device on the Discovery Results screen, and then select OK.

The information is sent to the receiving device.

Done

Tip

Create a category of

Calendar events such as

your child’s soccer

schedule, and then send

the entire category to

your spouse’s device.

Did You Know?

When you send a

category, the individual

entries within the

category (contacts,

memos, photos, and so

on) appear as unfiled

items on the receiving

device.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 486

CHAPTER 22 Sharing Information

Sending an application using Bluetooth technology

1Select the application you want

to send:

a. Go to Applications.

b. Open the menus.

c. Select Send on the App menu.

d. Select the application you

want to send.

You cannot send an

application that has a lock icon

next to the application size.

2Send the application:

a. Select Send.

b. Select Bluetooth, and then select OK.

3Select the receiving device on the Discovery Results screen, and then select OK.

The information is sent to the receiving device.

Done

Did You Know?

You can send an

application from an

expansion card inserted

into expansion slot. Tap

the Send From pick list

and select the expansion

card.

NOTE

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 487

CHAPTER 22 Sharing Information

Using the Send command with the VersaMail® application

You can send information as an attachment to an email message using the Send command.

Follow the procedures for sending information, a category, or an application. Select VersaMail in

the Send With dialog box. The VersaMail® application opens, displaying a blank message with the

information you want to send as an attachment. Address the message, enter a subject line, and

then select Send or Get & Send.

Using the Send command with SMS

You cannot send a category or an application with SMS.

You can send information as part of a text message using the Send command. Follow the

procedure for sending information. Select SMS in the Send With dialog box. The SMS application

opens, displaying a new text message with the information you want to send as the body of the

message. Address the message, and then select Send.

NOTE

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 488

CHAPTER 22 Sharing Information

Beaming

Using the IR port on your device, you can beam information from within an application, such as a

photo or video, a contact, an appointment, or a task, to other Palm Powered™ devices. You can

also beam a category of information or even an entire application.

The receiving device must be turned on. Depending on the receiving device model, not

all information may be sent correctly.

Beaming information from within an application

1Select the information you want to beam:

a. Open an application.

b. Select the entry you want.

Continued

Tip

For best results when

beaming, the devices

should be between 4 and

39 inches (10 centimeters

and one meter) apart, and

there should be a clear

path between them.

Tip

Beaming works best for

smaller items. If you have

larger items, you can use

Bluetooth wireless

technology.Expansion

cards are convenient for

sharing very large items.

NOTE

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 489

CHAPTER 22 Sharing Information

2Beam the information:

a. Open the menus.

b. Select the Beam menu item in the leftmost menu. The leftmost menu in most

applications is named Record.

c. When the Beam dialog box appears, point your device’s IR port directly at

the IR port of the other device.

3Wait for the Beam dialog box to indicate that beaming is complete.

Done

IR port

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 490

CHAPTER 22 Sharing Information

Beaming a category

1Select the category you want to beam:

a. Open an application.

b. From the list view, select the pick list in the upper-right corner and select the

category you want. This takes you to the list view within the selected

category.

2Beam the category:

a. Open the menus.

b. Select the Beam Category menu item in the leftmost menu.

c. When the Beam dialog box appears, point your device’s IR port directly at

the IR port of the other device.

3Wait for the Beam dialog box to indicate that beaming is complete.

Done

Tip

Create a category of

Calendar events such as

your meeting schedule,

and then beam the entire

category to your business

partner’s device.

Tip

When you receive a

beamed item, you can file

the item in a category

using the Receive dialog

box.

IR port

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 491

CHAPTER 22 Sharing Information

Beaming an application

1Select the application you want

to beam:

a. Go to Applications.

b. Open the menus.

c. Select Beam in the App menu.

d. Select the location of the app

from the Beam From pick list.

e. Select the application you

want to beam.

You cannot beam an

application that has a lock icon

next to the application size.

Continued

NOTE

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 492

CHAPTER 22 Sharing Information

Other ways of sharing information

Here are some other ways of sharing information:

• Copy information or an application onto an expansion card inserted into the expansion slot, and

view the information by inserting the card into the slot on another Palm Powered device.

• Copy information such as a photo or video from your device to your computer, or from your

computer to your device by synchronizing.

2Beam the application:

a. Select Beam.

b. When the Beam dialog box appears, point your device’s IR port directly at

the IR port of the other device.

3Wait for the Beam dialog box to indicate that beaming is complete.

Done

IR port

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 493

CHAPTER 22 Sharing Information

Related topics

Click a link below to learn about these related topics:

Synchronizing Sharing information by synchronizing your device with your computer

Expansion Sharing information by saving it to an expansion card that can be viewed

from another device

Connecting Setting up a connection with a phone to share information wirelessly

VersaMail Sending information as an attachment to an email message

SMS Sending information as part of a text message

Common

Questions

Answers to frequently asked questions about sharing information

Tips & Tricks

Make your device uniquely

yours. For great tips,

software, accessories, and

more, visit

www.palmOne.com/

mylifedrive.

Support

If you’re having problems

with sharing information or

with anything else on your

device, go to

www.palmOne.com/

support.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 494

CHAPTER 23

Managing Your Expenses

Tired of trying to re-create your

business trip when you return?

Expense makes it easy to keep track of

what you paid for that dinner in New

York with your new sales group.

You can track costs for meals, lodging,

transportation, entertainment, and

more, and save all of the information in

one convenient place. You can even

transfer the information to a

spreadsheet on your computer. Benefits of Expense

• Monitor your business and personal

expenses

• Easily retrieve expense information

• Create expense reports faster

n t

s c

apter

Adding an expense

Choosing currency options

Deleting expenses

Customizing the expense list

Working with Expense on

your computer

Related topics

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 495

CHAPTER 23 Managing Your Expenses

Adding an expense

1Go to Applications and select Expense .

2Enter the expense:

a. Select New.

b. Enter the amount of the expense.

c. Select the Expense type pick list and select a type.

You must select an Expense type if you want to save the item.

Continued

Did You Know?

Expense is not just for

business. Use it to help

plan your budget by

figuring out how much

you spend each month on

things like entertainment

and dining out.

Tip

Add an expense simply

by writing the first letter

of the expense type. For

example, entering D

opens a dinner item with

today’s date.

To enable this feature on

your device, open the

Options menu and select

Preferences. Check the

automatic fill box.

Tip

Change the date of an

expense by selecting the

date of the item.

NOTE

Expense

type pick list

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 496

CHAPTER 23 Managing Your Expenses

3Enter the details of the expense:

a. Select Details.

b. Select each field where you want

to enter information, and enter it.

Category Select a category to sort

your expenses.

Ty p e Enter the expense type.

Payment Select how you paid for the expense.

Currency Select the currency used to pay the expense. You can preset this

symbol.

Vendor and City Enter the vendor and city associated with the expense. For

example, a business lunch might be at Rosie’s Cafe in San Francisco.

Attendees Enter the people associated with the expense.

c. Select OK.

That’s it. Your device automatically saves the expense. Make sure

you have a current backup. Synchronize often.

Tip

Add extra information to

your expense items.

Select the item and select

Details. Then select Note

and enter the

information.

Tip

Select Lookup in the

Attendees list to pull

names from Contacts.

Did You Know?

After you synchronize,

you can send your

expense information to a

spreadsheet on your

computer.

Done

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 497

CHAPTER 23 Managing Your Expenses

Choosing currency options

Expense is even easier to use when you customize the currency list. You can choose what

currencies appear in the pick list, and what symbol automatically appears in new expenses, and

you can even create your own currency symbol.

Customizing the currency pick list

Place the currency symbols that you use most often in the currency pick list.

1Go to Applications and select Expense .

2Open the Receipt Details dialog box:

a. Select an expense item.

b. Select Details.

3Select the currency symbol(s)

that you want to see in the pick

list:

a. Select the Currency pick list,

and then select Edit

currencies.

Continued

Tip

If you travel a lot, update

the currency pick list, so

that you can quickly get to

the symbols you need.

Did You Know?

Use separate categories

for related expenses. For

example, create a London

category for a trip to

London. After you file

your expense report for

the London trip, you can

easily delete the related

expenses with the Purge

command.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 498

CHAPTER 23 Managing Your Expenses

Presetting the currency symbol

Choose which currency symbols appear when you add a new expense.

Cont’d.

b. Select one of the Currency

pick lists and select the name

of the country whose currency

symbol you want to display.

c. Select OK, and then select OK

again.

The expense list now displays the currencies you selected.

1Go to Applications and select Expense .

2Open Expense Preferences dialog box:

a. Open the menus.

b. Select Options, and then select Preferences.

Continued

Currency

pick list

Done

Tip

If you’re entering several

expenses that all use the

same currency, change

the preset currency to

that symbol to save time.

When you’re finished

with those expenses,

change it again to the

next one you’ll use.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 499

CHAPTER 23 Managing Your Expenses

Creating a currency symbol

If the currency you want to use is not in the pick list of countries, you can create your own symbol.

3Choose the default currency:

a. Select the Default Currency

pick list.

b. Select the symbol you want to

appear when you add new

expenses.

c. Select OK.

Done

1Go to Applications and select Expense .

2Open the Custom Currencies dialog box:

a. Open the menus.

b. Select Options, and then select Custom Currencies.

Continued

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 500

CHAPTER 23 Managing Your Expenses

3Create the custom symbol:

a. Select a Country box.

b. Enter the name of the country

and the symbol that you want.

c. Select OK, and then select OK

again.

Done

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 501

CHAPTER 23 Managing Your Expenses

Deleting expenses

Delete individual expenses, or an entire category of expenses at once.

Deleting an individual expense

1Go to Applications and select Expense .

2Select the expense you want to delete.

3Delete the item:

a. Open the menus.

b. Select Delete Item in the Record menu.

4[ & ] OPTIONAL Check the box to save an archive copy of the expense on your

computer.

5Select OK.

Done

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 502

CHAPTER 23 Managing Your Expenses

Deleting an entire category of expenses

1Go to Applications and select Expense .

2Open the Purge Categories

dialog box:

a. Open the menus.

b. Select Purge on the Record

menu.

3Delete the category and all of its items:

a. Select the category you want to delete.

b. Select Purge.

c. Select Done.

Done

Tip

To combine expenses

from different categories,

rename one category to

match the other

category’s name.

Did You Know?

There is another way to

delete a category. Select

the Category pick list and

select Edit Categories.

Select the Delete

command to delete the

selected category and

move all of its entries to

the Unfiled category.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 503

CHAPTER 23 Managing Your Expenses

Customizing the expense list

You can change the appearance of the expense list.

1Go to Applications and select Expense .

2Select Show.

3Select the pick lists to change any of the

following items, and then select OK:

Sort by Sort expenses by date or type.

Distance Show distance in miles or

kilometers.

Show currency Show or hide the currency

symbol in the expense list.

Done

Did You Know?

Customizing the expense

list makes it easy to see

how much you spent on

each type of expense. For

example, to see how

much you spent on taxis,

sort your expenses by

type so that all your taxi

expenses appear

together in the list.

Use categories to further

refine your list.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 504

CHAPTER 23 Managing Your Expenses

Working with Expense on your computer

WINDOWS ONLY

Use Expense on your computer to view and manage the expenses you create on your device.

Check out the online Help in Palm®Desktop software to learn how to use Expense on your

computer. The online Help includes info about the following topics:

• Adding, editing and deleting expense items

• Organizing your expenses by date, type, amount, notes, or category

• Viewing expense items as a list, large icons, or small icons

• Converting a list of expenses to a single currency

• Printing expense reports

• Transferring expense information to other applications, such as Microsoft Excel, using the Send

or Export command in Palm Desktop software

To open Expense on your computer, double-click the Palm Desktop icon on the Windows desktop,

and then click Expense on the Launch bar.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 505

CHAPTER 23 Managing Your Expenses

Related topics

Click a link below to learn about these related topics:

Moving Around • Opening applications

• Using menus

Entering

Information

• Adding contacts to the attendees list with Lookup

• Entering information with Graffiti®2 characters and ShortCuts

Calculator Performing basic math calculations associated with your expenses

Categories • Creating and editing categories

• Organizing expenses by type and sorting them

Customizing Setting number formats

Tips & Tricks

Make your device uniquely

yours. For great tips,

software, accessories, and

more, visit

www.palmOne.com/

mylifedrive.

Support

If you’re having problems

with Expense or anything

else on your device, go to

www.palmOne.com/

support.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 506

CHAPTER 24

Performing Calculations

Whether you’re figuring the tip on a

restaurant bill or balancing your

checkbook, it’s always nice to have a

calculator on hand. And because it’s

part of your device, there’s no need to

carry a separate calculator.

Benefits of Calculator

• Always have a calculator with you

• Store calculations for later use

n t

s c

apter

Calculator buttons

Viewing recent calculations

Related topics

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 507

CHAPTER 24 Performing Calculations

Calculator buttons

Clear any value in the Calculator memory.

Recall the stored value from the memory and enter it into the current

calculation.

Place the current number into memory. The current number is added

to the total that is already in the memory. Tapping this button does

not affect the current calculation; it just places the value in memory.

Clear the last number you entered.

Clear the entire calculation so that you can start over.

Enter a number, and then select this button to change it to a

percentage.

Enter a number, and then select this button to calculate the square

root of the number.

Enter a number, and then select this button to make it negative.

Tip

Use the memory buttons

to store and recall a

number you enter in

multiple calculations.

Tip

If you make a mistake

entering a number in the

middle of a calculation,

use the CE button to

re-enter the number

without starting the

calculation over.

Tip

Open the Options menu

and select Advanced

Mode to display a

scientific calculator.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 508

CHAPTER 24 Performing Calculations

Viewing recent calculations

View recent calculations to confirm that you entered everything correctly.

1Go to Applications and select Calculator .

2Open the History dialog box:

a. Open the menus.

b. Select Edit, and then select

Show History.

c. Select OK.

Done

Did You Know?

Viewing recent

calculations is helpful

when double-checking

the math in your

checkbook register.

Did You Know?

Calculator History also

has these functions:

Clear Select to clear the

calculator’s history.

Copy Select to copy the

history of calculations.

Then paste them into

another application by

opening the Edit menu

and selecting Paste in the

other application.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 509

CHAPTER 24 Performing Calculations

Accessing different calculators

Do you need a scientific or financial calculator? Your calculator has a variety of modes that can

help you calculate formulas in a number of different areas.

1Go to Applications and select Calculator .

2Access the advanced mode calculators:

a. Open the menus.

b. Select Options, and then select Advanced Mode. You can now use the

scientific calculator.

c. If you want to use other calculators, such as finance, logic, statistics, or area,

open the menus, select Options, and then select a mode from the list.

Done

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 510

CHAPTER 24 Performing Calculations

Related topics

Click the links below to learn about these related topics:

Moving Around • Opening applications

• Using menus

Entering

Information

Entering numbers with Graffiti® 2 characters

Tips & Tricks

Make your device uniquely

yours. For great tips,

software, accessories, and

more, visit

www.palmOne.com/

mylifedrive.

Support

If you’re having problems

with Calculator or anything

else on your device, go to

www.palmOne.com/

support.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 511

CHAPTER 25

Keeping Your Information Private

You probably wouldn’t leave your door

unlocked at night, so why should it be

any different with your device? When

you think about the amount of

personal and private information

stored there, you’ll definitely want to

protect it.

Benefits of privacy

• Protect information if your device is

misplaced

• Hide private information

• Unlock your device using only one

hand

n t

s c

apter

Choosing a security level

Marking information as

private

Setting the level of privacy

Using a password

Locking your device

Using Quick Unlock

Encrypting your information

Limiting the number of

password attempts

Related topics

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 512

CHAPTER 25 Keeping Your Information Private

Choosing a security level

There are a variety of security levels available for your device. Choose the level that provides the

best mix of security and convenience.

Activating no security features All entries are accessible to anyone who has your device. This

includes entries that are marked private but are not masked or hidden.

Masking private entries without creating a password Masked entries are displayed when

selected. This provides some degree of privacy for private entries, but anyone can view the info by

simply selecting it.

Hiding private entries and creating a password Private entries are displayed when the password

is entered. This is the basic level of security.

Encrypting entries (requires assigning a password) Entries are scrambled whenever your device

locks, and are only displayed when the password is entered. Choose to encrypt all information, or

just private entries. This feature provides better security than hiding private entries and assigning

a password.

Limiting the number of password attempts Selected information is deleted after a specified

number of incorrect password attempts. Use this feature along with encryption for the highest

level of security.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 513

CHAPTER 25 Keeping Your Information Private

Marking information as private

Marking an entry as private is the first step in protecting your info.

1Open an application.

2Create a new entry, or select the entry that you want to make private.

3Mark it as private:

a. For existing Contacts, select

Edit.

b. Select Details.

c. Check the Private box.

d. Select OK.

e. In Contacts and Memos, select Done.

Done

Private box

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 514

CHAPTER 25 Keeping Your Information Private

Setting the level of privacy

Add further protection to your private entries by setting the privacy level (hidden/masked).

Hiding or masking private entries

1Open Security:

a. Go to Applications.

b. Select Prefs .

c. Select Security.

2Select the display option for private entries:

a. Select the Private Records pick list.

b. Select one of these options, and then select Done.

Show Display private entries.

Mask Block entries with a gray bar; you can see the bar onscreen, but you

can’t see the entries’ content.

Hide Make private entries invisible.

Continued

Tip

You can also set the level

of privacy from within

certain applications.

Open the Options menu,

select Security, and then

select the level of privacy

from the Privacy pick list.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 515

CHAPTER 25 Keeping Your Information Private

Viewing an entry that is masked

To open a masked entry, select the entry. If you have a password, enter it in the Show Private

Records dialog box, and then select OK. When you close a masked entry, it remains masked.

Using a password

Further protect your hidden or masked entries by creating a password, which is needed to display

the contents of hidden/masked entries.

Cont’d.

Done

Masked entry

Tip

Use a password to

protect confidential work

or personal information.

If your device is lost or

stolen, this information

will be safe.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 516

CHAPTER 25 Keeping Your Information Private

Creating a password

1Open Security:

a. Go to Applications.

b. Select Prefs .

c. Select Security.

2Create a password:

a. Select the Password box.

b. Enter a password with

Graffiti® 2 writing, the

numeric keypad, or the

onscreen keyboard.

c. Select OK.

Continued

Tip

The best passwords

consist of a mix of letters,

characters, and numbers.

Longer passwords are

better than short ones.

Any password you create

is case-sensitive.

Password box

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 517

CHAPTER 25 Keeping Your Information Private

Changing a password

You can change your password at any time. You must enter the current password before you can

change it.

3Confirm the password and enter a hint:

a. Enter the password again, and then select OK.

b. Enter a hint to help you remember the password if you forget it, and then

select Done.

4Select Done.

Done

1Open Security:

a. Go to Applications.

b. Select Prefs .

c. Select Security.

Continued

Tip

In Palm®Desktop

software, you can require

password entry for

private info to display.

Open the Tools menu and

select Options, and then

select Security.

Password box

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 518

CHAPTER 25 Keeping Your Information Private

2Enter your current password:

a. Select the Password box.

b. Enter the current password,

and then select OK.

3Change your password:

a. Select OK.

b. Enter a new password, and

then select OK.

4Confirm the password and enter a hint:

a. Enter the password again, and then select OK.

b. Enter a hint to help you remember the password if you forget it, and then

select Done.

5Select Done.

Done

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 519

CHAPTER 25 Keeping Your Information Private

Deleting a password

You can delete your password at any time. You must enter the current password before you can

delete it.

1Enter your password:

a. Select the Password box.

b. Enter the current password,

and then select OK.

2Delete your password:

a. Select Unassign.

b. Select Done.

Done

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 520

CHAPTER 25 Keeping Your Information Private

Deleting a forgotten password

If you forget your password, your device displays the password hint (if you entered one) to help

you remember the password. If you still can’t remember the password, you can delete it from your

device. Deleting a forgotten password also deletes all entries marked as private.

Be sure to synchronize your device with your computer before and after this

procedure, so you can restore any private entries that were deleted along with the password.

1Open Security:

a. Go to Applications.

b. Select Prefs .

c. Select Security.

2Open the Incorrect Password

dialog box:

a. Select the Password box.

b. Tap any number on the

keypad, and then select OK.

Continued

IMPORTANT

[!]

Password box

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 521

CHAPTER 25 Keeping Your Information Private

3Delete the forgotten password:

a. Select Lost Password.

b. Select Delete Password.

4Synchronize your device with your computer to restore any private entries that

were deleted.

5[ & ] OPTIONAL Create a new password.

Done

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 522

CHAPTER 25 Keeping Your Information Private

Locking your device

Protect the entire contents of your device, whether marked private or not, by using your password

to lock your device. You can set your device to lock automatically, or you can lock it manually.

If you lock your device, you must enter the exact password to unlock it. If you

forget the password, your device will show you the hint you entered to help you remember the

password. If you still cannot remember the password, you must do a hard reset to resume using

your device. A hard reset deletes all of the information on your device, including your password.

You can restore the information by synchronizing your device with your computer.

Locking your device automatically

1Open Security:

a. Go to Applications.

b. Select Prefs .

c. Select Security.

2Open the Lock Device dialog box:

a. Select the Auto Lock box.

b. If necessary, enter your password, and then select OK.

Continued

Before You Begin

[!]

To use the locking feature,

you must first create a

password for your device.

Tip

To start your device when

it is locked, turn it on.

Enter your password, and

then select Done.

IMPORTANT

[!]

Auto Lock box

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 523

CHAPTER 25 Keeping Your Information Private

3Select one of these lock options:

Never Always leave your

device unlocked.

When power is off

Automatically lock your device

whenever you turn it off.

At a preset time Set a time

when your device will

automatically lock.

After a preset delay Set a

period of inactivity after which

your device will automatically

lock.

4Select OK, and then select Done.

Done

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 524

CHAPTER 25 Keeping Your Information Private

Locking your device manually

1Open Security:

a. Go to Applications.

b. Select Prefs .

c. Select Security.

2Select Lock.

3Select Lock Device.

Done

Lock

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 525

CHAPTER 25 Keeping Your Information Private

Using Quick Unlock

You can unlock your device by creating a special combination sequence with the 5-way

navigator—similar to the combination you use to open a padlock. Use this sequence in place of

your password to quickly unlock your device. Quick Unlock works only with your first three

attempts to unlock your device. After three attempts, you must use your password to unlock your

device.

Creating a Quick Unlock combination

1Open Security:

a. Go to Applications.

b. Select Prefs .

c. Select Security.

2Open the Quick Unlock dialog box:

a. Select the Quick Unlock box.

b. If necessary, enter your password, and then select OK.

Continued

Before You Begin

[!]

To use Quick Unlock, you

must first create a

password for your device.

Tip

You can change a Quick

Unlock combination at

any time. Follow the

same steps you used to

create the combination.

Quick Unlock box

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 526

CHAPTER 25 Keeping Your Information Private

3Create a Quick Unlock

combination sequence:

a. Use the 5-way or tap the

onscreen navigator to create a

combination.

For example, you might

choose Left-Right-Left as a

combination.

b. Select OK.

4Select Done.

When your device is locked, you can now unlock it by using the

Quick Unlock combination, or by entering your password.

Done

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 527

CHAPTER 25 Keeping Your Information Private

Deleting your Quick Unlock combination

1Open Security:

a. Go to Applications.

b. Select Prefs .

c. Select Security.

2Open the Quick Unlock dialog box:

a. Select the Quick Unlock box.

b. If necessary, enter your password, and then select OK.

3Delete the Quick Unlock

combination:

a. Select Unassign.

b. Select Done.

Done

Quick Unlock box

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 528

CHAPTER 25 Keeping Your Information Private

Encrypting your information

You can encrypt selected information whenever your device locks. This means that your

information is scrambled so that it cannot be read. When you unlock your device and enter your

password or Quick Unlock combination, the encrypted information is unscrambled.

The more information you select for encryption, the longer your device takes to scramble (and

unscramble) the information. Also, applications that use large files, such as palmOne™ Media,

take a long time to encrypt. In these cases, consider the trade-off between security and

convenience.

1Open Security:

a. Go to Applications.

b. Select Prefs .

c. Select Security.

Continued

Before You Begin

[!]

To use encryption, you

must first create a

password for your device.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 529

CHAPTER 25 Keeping Your Information Private

2Open the Encrypt Data dialog

box:

a. Select Options.

b. Check the Encrypt data when

locked box.

c. Select Choose Applications.

3Select the applications you want

to encrypt, and then select OK.

Continued

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 530

CHAPTER 25 Keeping Your Information Private

Limiting the number of password attempts

You can set the number of incorrect password attempts that are allowed before selected

information is deleted from your device. This feature, called intrusion protection, protects

sensitive information from an intruder who uses an automated means to try every possible

combination until the password is found. Use intrusion protection if you keep highly confidential

information on your device.

If you limit the number of password attempts, be sure to use Keylock to prevent

accidental password attempts while your device is in a purse or pocket.

4[ & ] OPTIONAL To encrypt

only the private entries in the

applications you selected, check

the Encrypt private records only

box.

5Select OK, and then select Done.

Done

Tip

Synchronize your device

with your computer

frequently to prevent loss

of information if intrusion

protection is triggered.

Did You Know?

Incorrect Quick Unlock

attempts are not included

in the intrusion protection

counter.

IMPORTANT

[!]

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 531

CHAPTER 25 Keeping Your Information Private

1Open Security:

a. Go to Applications.

b. Select Prefs .

c. Select Security.

2Set the number of password

attempts:

a. Select Options.

b. If necessary, enter your

password, and then select OK.

c. Select the Intrusion Protection

box.

d. Enter the number of

password attempts that are

allowed before selected

information on your device is

deleted.

Continued

Intrusion

Protection box

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 532

CHAPTER 25 Keeping Your Information Private

3Select the information that is

deleted after the set number of

failed attempts:

a. Select the Delete pick list and

select one of these options:

No Data No information is

deleted after the set number of

failed attempts.

Private Records All entries

marked private are deleted after

the set number of failed

attempts.

All Data All information you

entered and all applications you

installed on your device are

deleted after the set number of

failed attempts.

b. Select OK.

4Select OK two more times, and then select Done.

Done

Tip

The number of password

attempts must be

between 5 and 99.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 533

CHAPTER 25 Keeping Your Information Private

Related topics

Click a link below to learn about these related topics:

Moving Around • Opening applications

• Using menus

Managing Info Creating a backup of your information

Customizing Entering your owner information in case your device is lost or stolen

Maintaining Doing a hard reset

Common

Questions

Answers to frequently asked questions about privacy

Tips & Tricks

Make your device uniquely

yours. For great tips,

software, accessories, and

more, visit

www.palmOne.com/

mylifedrive.

Support

If you’re having problems

with private entries or

anything else on your device,

go to www.palmOne.com/

support.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 534

CHAPTER 26

Using Categories to Organize Information

If you’re like most people, you use your

device to manage your work life and

your personal life. Yet these two areas

contain so many details: your children’s

after-school activities, your conference

schedule, your shopping list for the

week, and entertainment.

Categories help you organize different

aspects of your life, no matter how you

choose to group them.

Benefits of categories

• Better organize your information

• Easily retrieve the information you

need

n t

s c

apter

Adding a category

Renaming a category

Deleting a category

Placing information in a

Related topics

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 535

CHAPTER 26 Using Categories to Organize Information

Adding a category

You can add categories in many applications: Contacts, Expense, Memos, Note Pad, Tasks, and

palmOne™ Media. (In palmOne Media, categories are called albums.) Place individual entries in

these categories to easily get to a group of related items.

In addition to putting individual entries into a category, you can also put entire applications into

categories. For instance, you may find it convenient to put Expense and Calculator into a category

called Money.

1• To add a category for individual entries in one of the applications above, open

that application.

• To add a category for applications, go to Applications.

2Add a new category:

a. Select the pick list in the

upper-right corner, and then

select Edit Categories.

b. Select New and enter the

name of the new category.

c. Select OK, and then select OK

again.

Done

Did You Know?

You can have up to

15 categories in an

application.

Tip

Colors make it easy to

find the info you need in

Calendar.

Tip

Add a category in

Contacts that contains all

of your medical numbers

for quick access.

Other useful categories in

Contacts are Emergency,

for fire, ambulance, and

police; Children, for your

children’s school and

friends; and

Entertainment, for

restaurants or theaters

that you visit often.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 536

CHAPTER 26 Using Categories to Organize Information

Renaming a category

1• To rename a category within an application, open that application.

• To rename a category for applications, go to Applications.

2Rename the category:

a. Select the pick list in the upper-right corner, and then select Edit Categories.

b. Select the name of the category you want to change, and then select

Rename.

c. Enter a new category name, and then select OK.

d. Select OK again.

Done

Tip

If you want to combine

items in different

categories, rename one

category to the other

category name.

Did You Know?

Some categories, like All

and Unfiled, come with

your device and cannot

be changed.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 537

CHAPTER 26 Using Categories to Organize Information

Deleting a category

If you delete a category, the items in that category will move to the Unfiled category.

1• To delete a category within an application, open that application.

• To delete a category for applications, go to Applications.

2Delete the category:

a. In Calendar, select an event, and then select Details.

b. Open the list of categories:

Calendar Select the Category pick list.

All other applications Select the pick list in the upper-right corner, and then

select Edit Categories.

c. Select the name of the category you want to delete, and then select Delete.

d. Select OK.

Done

Tip

In Expense, you can

delete a category,

including its contents,

with the Purge command.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 538

CHAPTER 26 Using Categories to Organize Information

Placing information in a category

You can place individual entries into categories within an application. For example, you may want

to place some of your contacts in a category called Medical.

You may also find it convenient to view applications in groups. You may want all of your games in

one category, or all of your multimedia applications in another. Then you can go right to the group

of applications you need.

An entry or application cannot be placed in more than one category.

Placing an entry in a category

1Open an application that contains a category option. In Calendar, go to Day

View.

2Open an entry.

3In Note Pad only: skip to step 5.

4Open the Details dialog box:

Contacts Select Edit, and then select Details.

All other applications Select Details.

Continued

Tip

You can also enter new

information into a

category by opening the

application, and then

selecting the category

from the upper-right

corner. Select New and

enter the information. NOTE

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 539

CHAPTER 26 Using Categories to Organize Information

5Place the entry in a category:

a. Select a category from the Category pick list.

b. If necessary, select OK.

c. If necessary, select Done.

Done

Tip

To place an entry in a

different category, simply

select a different category

from the Category pick

list. Category

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 540

CHAPTER 26 Using Categories to Organize Information

Placing an application in a category

1Go to Applications.

2Open the Category dialog box:

a. Open the menus.

b. Select Category in the App menu.

3Place the application in a

category:

a. Select the pick list next to the

application you want to place

in a category.

b. Select a category, and then

select Done.

Done

FPO

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 541

CHAPTER 26 Using Categories to Organize Information

Viewing information by category

1• To view entries by category, open an application that contains categories.

• To view applications by category, go to Applications.

2Display the category you want to view:

Calendar Select Show Category List, and then select the category you want to

view from the pick list.

All other applications Select the category you want to view from the pick list

in the upper-right corner.

Done

Tip

In Applications view,

scroll through the

categories by pressing

Right or Left on the 5-way

navigator. To view all of

the applications on your

device, select the All

category.

Tip

Scroll through the

categories in Contacts by

repeatedly pressing the

Contacts button.

Pick list

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 542

CHAPTER 26 Using Categories to Organize Information

Related topics

Click a link below to learn about these related topics:

Moving Around • Opening applications

• Using menus

Calendar Color-coding your events in Calendar

Media Organizing photos or videos into albums

Sharing Beaming a category to another Palm Powered™ device

Tips & Tricks

Make your device uniquely

yours. For great tips,

software, accessories, and

more, visit

www.palmOne.com/

mylifedrive.

Support

If you’re having problems

with categories or anything

else on your device, go to

www.palmOne.com/

support.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 543

CHAPTER 27

Managing Clock Settings

Forget your watch? Or just forget to

reset it when you landed in Toronto?

Neither matters, as long as you have

your device. Not only can you rely on it

for the correct time, but you can even

set an alarm so you don’t miss that

early flight back home.

Benefits of World Clock

• Always have the correct time, no

matter where you are

• No need to carry a separate alarm

clock

n t

s c

apter

Checking the current date

and time

Setting the primary location

Choosing secondary

locations for other time

zones

Modifying the locations list

Setting the alarm clock

Changing the clock display

Related topics

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 544

CHAPTER 27 Managing Clock Settings

Checking the current date and time

You can easily check the current date and time by going to Applications and selecting

World Clock to display the date and time.

Setting the primary location

In World Clock, you can set the location, date, and time for a primary location. The settings for this

primary location are used by all of the applications on your device.

1Go to Applications and select World Clock .

2Select the primary location:

a. Select the primary location

pick list.

b. Select the location you want

to be the primary location.

If you need more choices,

modify the locations list.

Done

Key Term

Primary location

Typically a city in the time

zone in which you live.

Primary location

pick list

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 545

CHAPTER 27 Managing Clock Settings

Setting the date and time for the primary location

You can set the date and time in Preferences, as you did during the initial setup of your device, or

in World Clock. When you change the date and time in one application, it is automatically changed

in the other.

1Go to Applications and select World Clock .

2Select Set Date & Time.

3Set the date:

a. Select the Set Date box.

b. Select the arrows to select the

current year.

c. Select the current month.

d. Select the current day.

Continued

Did You Know?

When the Daylight

Savings settings are

active, the time changes

according to the rule for

the primary location. For

example, in North

America, the time

changes at 2:00 a.m.; in

Europe, it changes at

1:00 a.m.

Year

Month

Day

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 546

CHAPTER 27 Managing Clock Settings

4Set the time:

a. Select the Set Time box.

b. Select the hour and minute

boxes, and then select the

arrows to change them.

c. Select AM or PM, and then

select OK.

5Select Done.

Done

Hour

Minute

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 547

CHAPTER 27 Managing Clock Settings

Choosing secondary locations for other time zones

Set World Clock to display the date and time for two other locations.

1Go to Applications and select World Clock .

2Select the pick list next to one of

the secondary locations.

3Select the location you want to use as the new secondary location.

If you need more choices, modify the locations list.

Done

Tip

If you have friends,

family, or colleagues in

another time zone, select

a city in their zone as your

secondary location.

When you need to

contact them, you can

easily check to see what

time it is where they are.

Pick list

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 548

CHAPTER 27 Managing Clock Settings

Modifying the locations list

You can edit the locations list so that the locations you use most often are easy to find.

Adding new locations

1Go to Applications and select World Clock .

2Open the Edit List dialog box:

a. Select a location pick list.

b. Select Edit List.

3Add the new location:

a. Select Add.

b. Scroll through the list to

select a location that is in the

same time zone as the city

you want to add.

c. Select OK.

Continued

Tip

If you know what you’re

looking for in a long pick

list, use Graffiti® 2

writing to find it faster.

Enter the first letter of the

word, and then locate

your item.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 549

CHAPTER 27 Managing Clock Settings

4[ & ] OPTIONAL Select each

setting you want to change.

Name Enter the name of the

location.

Time Zone Select the time

zone for the location.

Daylight Saving Time Check for

your device to automatically

adjust the date and time for

Daylight Saving Time in this

location.

Start and End dates Select the

boxes to change the start and

end dates of Daylight Saving

Time, if necessary.

5Select OK, and then select Done.

Done

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 550

CHAPTER 27 Managing Clock Settings

Deleting a location

1Go to Applications and select World Clock .

2Select the location you want to

delete:

a. Select a location pick list.

b. Select Edit List.

c. Select a location, and then

select Remove.

3Select OK, and then select Done.

Done

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 551

CHAPTER 27 Managing Clock Settings

Setting the alarm clock

1Go to Applications and select World Clock .

2Set the alarm:

a. Select the Alarm box.

b. Select the time columns to set the hour and minute, and then select OK.

Alarms set in World Clock use the time set for the primary location.

Continued

Did You Know?

Use World Clock to set an

alarm within the next 24

hours. Set alarms outside

of this timeframe in

Calendar.

Did You Know?

Remember to put your

device on local time. If

you travel from

San Francisco to London,

make London your

primary location so that

all your alarms ring on

time, instead of eight

hours late.

Tip

Set an alarm while you’re

working to remind you

when to leave to get to

your appointment on

time.

NOTE

Alarm box

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 552

CHAPTER 27 Managing Clock Settings

Responding to the alarm clock

When the World Clock alarm sounds, select one of these three options:

OK Cancel the reminder message and return to the current screen.

Snooze Close the alarm reminder message and return to the current screen. The message

appears again in five minutes. In the meantime, an indicator blinks in the upper-left corner of the

screen to remind you of the upcoming alarm.

Go To Cancel the reminder message and open World Clock.

3[ & ] OPTIONAL Select the alarm sound and volume:

a. Open the menus.

b. Select Options, and then select Alarm Preferences.

c. Select the pick lists to select the alarm sound and volume.

This volume setting does not affect the other sounds on your

device, including the alarms you set in Calendar. You can change the volume of

these other sounds in Preferences.

d. Select OK.

Done

Tip

To turn off an alarm

before it sounds, select

the Alarm box, and then

select Alarm Off.

NOTE

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 553

CHAPTER 27 Managing Clock Settings

Changing the clock display

1Go to Applications and select World Clock .

2Open the Display Options dialog box:

a. Open the menus.

b. Select Options, and then select Display Options.

3Select any of the following options, and then select OK:

Show Multiple Locations Display the secondary locations. Deselect it to

display only the primary location.

Show Date Display the date in World Clock.

Done

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 554

CHAPTER 27 Managing Clock Settings

Related topics

Click a link below to learn about these related topics:

Moving Around • Opening applications

• Using menus

Calendar Setting an alarm outside of the next 24 hours

Customizing Changing the volume of other system sounds

Tips & Tricks

Make your device uniquely

yours. For great tips,

software, accessories, and

more, visit

www.palmOne.com/

mylifedrive.

Support

If you’re having problems

with World Clock or anything

else on your device, go to

www.palmOne.com/

support.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 555

CHAPTER 28

Customizing Your Device

Although customizing your device is

optional, it’s like changing the preset

radio stations in your car. Since you’re

probably not driving around with the

dealer’s preset radio stations, why not

personalize your device, too?

You can easily customize the sound

levels, fonts, and screen colors on your

device by using preferences and

menus. Or customize the Star button to

open your most important application

with one press. Preference settings can

even help extend the life of your

device’s battery.

Benefits of customizing

• Access applications quickly

• Conserve power

• Enjoy your device more

• Make your screen easy to read

n t

s c

apter

Customizing Favorites View

Customizing ApplicationsView

Making the screen easier to read

Assigning a button to your

frequently used applications

Setting the date and time

Customizing the way you enter

information

Selecting sound settings

Entering your owner

information

Conserving battery power

Connecting your device to other

devices

Customizing network settings

Setting up aVPN

Related topics

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 556

CHAPTER 28 Customizing Your Device

Customizing Favorites View

You can personalize Favorites View by changing the background image to your favorite photo. You

can also change the entries to those you use most often.

Changing the background photo in Favorites View

Use your favorite photo as the background in Favorites View.

1Go to Favorites.

2Open the Display Options dialog box:

a. Open the menus.

b. Select Options, and then select Display Options.

3Select a photo for the

background:

a. Check the Background box.

b. Select the picture box.

c. Select a picture.

d. Select Done.

Continued

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 557

CHAPTER 28 Customizing Your Device

Changing entries in Favorites

Change the entries in Favorites View to include the applications, files, folders, or web links you use

most often.

4Adjust the fade setting so that the text is easy to read against the photo, and

select OK.

Done

1Go to Favorites.

2Open the Edit Favorites dialog box:

a. Using the 5-way, highlight the favorite you want to change.

b. Tap Menu on the status bar.

c. Select Edit Favorites.

Continued

Did You Know?

You can move a favorite

to a different location on

the Favorites list by

opening the Favorite

menu and then selecting

Rearrange Favorites.

Drag the favorite you

want to the new location.

Tip

You can also tap and hold

on the favorite you want

to change.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 558

CHAPTER 28 Customizing Your Device

3Change the favorite:

a. Select the favorite type from

the Type pick list: application,

file/folder, or web link.

b. Select the application from the Original pick list, select to browse to the file or

folder, or select to enter the web address you want.

c. Enter a name for your new favorite and select OK.

Done

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 559

CHAPTER 28 Customizing Your Device

Customizing Applications View

Use your favorite photo as the background in Applications View. You can also display your

application icons in list format with small icons so that you can see more applications without

scrolling.

1Go to Applications.

2Open the Display Options dialog

box:

a. Open the menus.

b. Select Options, and then

select Display Options.

3Select the View By pick list and select List or Icon as the display format.

4If you want the last category you viewed to reappear the next time you go to

Applications, check the Remember Last Category box.

Continued

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 560

CHAPTER 28 Customizing Your Device

5Select a photo for the background:

a. Check the Background box.

b. Select the picture box.

c. Select a picture.

d. Select Done.

e. Adjust the fade setting so that the text is easy to read against the photo.

f. Select OK.

Done

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 561

CHAPTER 28 Customizing Your Device

Making the screen easier to read

In many applications, you can change the font style to make text easier to read. There are four font

styles available.

In certain lighting conditions, you may also need to adjust the brightness to read the information

on the screen.

Changing the screen fonts

Small font Large font

Small bold

font Large bold

font

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 562

CHAPTER 28 Customizing Your Device

1Open an application.

2Open the Select Font dialog box:

a. Open the menus.

b. Select Options, and then select Font.

3Select the font style you want to use, and then select OK.

Done

Small

Small bold

Large bold

Large

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 563

CHAPTER 28 Customizing Your Device

Adjusting the brightness

1Tap System Info on the status bar.

2Drag the slider to adjust the

brightness level, and then tap

outside the dialog box.

Done

Brightness

slider

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 564

CHAPTER 28 Customizing Your Device

Changing screen colors

Choose a new set of text and background colors for all your applications.

1Open Color Theme Preferences:

a. Go to Applications.

b. Select Prefs .

c. Select Color Theme.

2Select a theme, and then select Done.

Done

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 565

CHAPTER 28 Customizing Your Device

Changing handedness orientation of the screen

The Handedness preferences enable you to select right-hand or left-hand orientation when you

rotate the screen into landscape mode.

1Open Handedness Preferences:

a. Go to Applications.

b. Select Prefs .

c. Select Handedness.

2Select your orientation, and then

select Done.

Done

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 566

CHAPTER 28 Customizing Your Device

Assigning a button to your frequently used

applications

Tired of going to Applications View to open an application you use frequently? Use the Buttons

Preferences screen to reassign the applications associated with the buttons on the front of your

device and the sync button. Customize the Star button so that it opens your most important

application, and then reassign the other buttons as needed.

For example, if you use Documents often, you can assign Documents to a button so that you don’t

have to scroll through Applications View whenever you want to use that application.

1Open Buttons Preferences:

a. Go to Applications.

b. Select Prefs .

c. Select Buttons.

2Select the pick list next to the button you want to reassign, and select the

application that you want to assign to that button.

Continued

Tip

To restore all the buttons

to the original palmOne

settings, select Default.

Did You Know?

You can assign input area

icons to different

applications also. Tap and

hold the input area icon

and select an application

from the dialog box.

Select pick

list

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 567

CHAPTER 28 Customizing Your Device

3Assign the full-screen pen stroke:

a. Select More.

b. Select the pick list and select

the action you want to assign

to the full-screen pen stroke.

c. Select OK.

4Assign the sync button:

a. Select HotSync.

b. Select the pick list next to the

icon labeled Cradle and select

the application you want to

assign to the button.

c. Select OK.

5Select Done.

Done

Key Term

Full-screen pen stroke A

stroke that is drawn from

the bottom of the input

area to the top of the

screen. You can use this

stroke as a quick way to

do a selected task, such

as opening the Graffiti® 2

help screen.

Tip

If you have purchased an

external modem

accessory (sold

separately), you can also

assign the sync button on

the modem by selecting

the second pick list.

Pick list

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 568

CHAPTER 28 Customizing Your Device

Setting the date and time

You can set the date, time, and location for all the applications on your device that require this

information. You can also select the format in which the date, time, and numbers appear.

Selecting a location

You can set the current date and time based on your location. When you travel to a new time zone,

change the Location setting to quickly reset the date and time. Your appointments stay at the time

you entered them—no adjustments for time zones. So always enter your schedule based on the

time zone you will be in on the day of the event.

1Open Date & Time Preferences:

a. Go to Applications.

b. Select Prefs .

c. Select Date & Time.

Continued

Did You Know?

The location you select

also appears as the

primary location in World

Clock.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 569

CHAPTER 28 Customizing Your Device

2Select the location:

a. Select the Location pick list, and

select a city in your time zone. If

you found a city in the list, go to

step 3.

No nearby city? Select Edit List,

and do steps b through e.

b. Select Add.

c. Select a city in your time zone, and then select OK.

d. Select OK again, and then select Done.

e. Select the Location pick list, and select the city you just added.

3Select Done.

Done

Tip

You can rename the

location to the city where

you live. Select the Name

field, and then modify the

location name.

Name field

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 570

CHAPTER 28 Customizing Your Device

Resetting the date and time

In most cases you won’t need to reset the date and time. However, you may need to do this if you

do a hard reset on your device.

1Open Date & Time Preferences:

a. Go to Applications.

b. Select Prefs .

c. Select Date & Time.

2Select the location.

Continued

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 571

CHAPTER 28 Customizing Your Device

3Set the date:

a. Select the Set Date box.

b. Select the arrows to select the

current year.

c. Select the current month.

d. Select the current date.

4Set the time:

a. Select the Set Time box.

b. Select the hour and minute

boxes, and then select the

arrows to change them.

c. Select AM or PM, and then

select OK.

If you’re using a

24-hour clock format, you won’t

see the AM and PM options.

5Select Done.

Done

Year

arrows

NOTE

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 572

CHAPTER 28 Customizing Your Device

Selecting formats for dates, times, and numbers

Would you rather see the time displayed in a 24-hour format, or dates that begin with the month or

year? Use the Formats Preferences screen to change these settings and to apply them to all the

applications on your device.

You can quickly choose the preset formats based on geographic regions where you might use

your device. For example, in the United Kingdom, time often is expressed using a 24-hour clock. In

the United States, time is expressed using a 12-hour clock with an AM or PM suffix. You can use

the original preset formats or change them based on your personal preferences.

1Open Formats Preferences:

a. Go to Applications.

b. Select Prefs .

c. Select Formats.

Continued

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 573

CHAPTER 28 Customizing Your Device

2Select a country:

a. Select the Preset to box to

open the Set Country dialog

box.

b. Select a country.

c. Select OK.

3[ & ] OPTIONAL Customize any of the following preset formats:

Time Controls whether the time is displayed in 12-hour or 24-hour format and

which symbol separates the numbers.

Date Controls the sequence in which the day, month, and year appear and

which symbol separates the segments.

Week starts Controls whether applications treat Sunday or Monday as the first

day of the week.

Numbers Controls the decimal and thousands separator symbols.

4Select Done.

Done

Tip

The country setting

changes only the way the

date and time look. It

doesn’t change your

device’s time to that

country’s time. To do that,

go to Date & Time

Preferences or to World

Clock.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 574

CHAPTER 28 Customizing Your Device

Customizing the way you enter information

Your device lets you choose how you enter information. You can choose the input area or the

writing area, choose Graffiti 2 strokes, and create shortcuts to make entering information faster.

Customizing the input area

You can configure your input area with preferences for keyboards or for Graffiti 2 writing. You can

also choose to see your strokes as you write.

1Open Input Preferences:

a. Go to Applications.

b. Select Prefs .

c. Select Input.

2Select the type of input area you

want:

•Keyboard

•Wide

•Classic

Continued

Did You Know?

You can change the input

area anytime by tapping

Input on the status bar.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 575

CHAPTER 28 Customizing Your Device

Customizing Graffiti 2 strokes

There is more than one way to write certain Graffiti 2 characters. Use the Graffiti 2 Preferences

screen to select an alternate stroke shape for these characters.

3[ & ] OPTIONAL Uncheck the Show Graffiti Strokes box if you don’t want to

have the Graffiti strokes shown as you write a character in the input area.

Done

1Open Graffiti 2 Preferences:

a. Go to Applications.

b. Select Prefs .

c. Select Graffiti 2.

Continued

Tip

Right after you write a

character, your device

interprets a quick tap on

the screen as a period

character. If you want to

tap a button, either wait a

few seconds or tap the

Full-screen writing icon

on the status bar.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 576

CHAPTER 28 Customizing Your Device

2Select alternate strokes:

a. Tap a character to view its

alternate stroke.

b. Check the box to use the

alternate stroke, and then

select Done.

3Repeat step 2 for each stroke you want to reassign, and then select Done.

Done

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 577

CHAPTER 28 Customizing Your Device

Setting up ShortCuts

Are you looking for a quicker way to enter information on your device? Use ShortCuts to define

abbreviations for any words, letters, or numbers that you enter often. You can use your ShortCuts

anywhere you enter info with Graffiti 2 writing.

1Open ShortCuts Preferences:

a. Go to Applications.

b. Select Prefs .

c. Select ShortCuts.

Continued

Tip

You may want to add a

space character after the

last word in your

ShortCut text. This way, a

space automatically

follows the ShortCut text.

Tip

To learn how to use

ShortCuts while entering

information, see Writing

Graffiti 2 ShortCuts.

Did You Know?

Your ShortCuts are

backed up on your

computer when you

synchronize.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 578

CHAPTER 28 Customizing Your Device

2Create a ShortCut:

a. Select New.

b. On the ShortCut Name line,

enter the abbreviation.

c. On the ShortCut Text line(s),

enter the text you want to insert

when you write the

abbreviation.

d. Select OK, and then select Done.

Done

Tip

The ShortCut Text can be

45 characters long. That’s

long enough for a name

whose spelling you

always forget or a

complex email address.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 579

CHAPTER 28 Customizing Your Device

Changing ShortCuts

After you create a ShortCut, you can modify it at any time.

1Open ShortCuts Preferences:

a. Go to Applications.

b. Select Prefs .

c. Select Shortcuts.

2Edit the ShortCut:

a. Select the ShortCut you want to change.

b. Select Edit.

c. Make your changes.

d. Select OK, and then select Done.

Done

Tip

To delete a ShortCut,

open ShortCuts

Preferences and select

the ShortCut. Select

Delete, select Yes, and

then select Done.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 580

CHAPTER 28 Customizing Your Device

Correcting problems with tapping

Is your screen not responding to taps? Are you getting unexpected results when you tap? For

example, when you tap the number keyboard icon, does the Bluetooth® dialog box open instead?

If this happens, it’s time to align the screen.

1Open Touchscreen Preferences:

a. Go to Applications.

b. Select Prefs .

c. Select Touchscreen.

2Tap the targets on the screen as precisely as possible, and then select Done.

You need to tap at least three targets—maybe more if you don’t tap

carefully.

Done

Key Term

Touchscreen Another

name for your device’s

screen and the internal

circuitry that enables it to

respond appropriately to

taps.

Tip

If your screen is not

responding to taps, use

the 5-way navigator to

open Touchscreen

Preferences.

Key Term

Calibration The process

of aligning your device’s

touch-sensitive screen so

that when you tap an

element on the screen,

your device detects

exactly what you want it

to do.

NOTE

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 581

CHAPTER 28 Customizing Your Device

Selecting sound settings

Are sounds too soft or too loud? Set the volume levels for the system, game, and alarm tones, or

turn sounds off altogether with the Silent profile.

1Open Sounds & Alerts

Preferences:

a. Go to Applications.

b. Select Prefs .

c. Select Sounds & Alerts.

2Select Custom, Silent, or All Off.

3If you selected Silent or All Off in step 2, select Done.

If you selected Custom in step 2, select the System Sound, Game Sound, Alarm

Sound, and Alarm LED pick lists and select the volume level for each sound;

then select Done.

Done

Tip

You can choose different

types of sounds for

Calendar, Tasks, and

World Clock. Go to the

application, open the

Options menu, and then

select Preferences.

Did You Know?

When you connect

headphones to your

device, the external

speaker is automatically

silenced, the Sounds &

Alerts settings are

maintained, and all

volume levels are

automatically adjusted

for use with headphones.

Profile boxes

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 582

CHAPTER 28 Customizing Your Device

Entering your owner information

It’s a good idea to enter information that could help someone contact you if you ever lose your

device (if there’s enough battery power to turn it on). By default, the Owner Preferences screen

contains the information you entered when you installed the software installation CD and set up

your device, but you can update or add to this information. Owner information does not include

your username or passwords.

1Open Owner Preferences:

a. Go to Applications.

b. Select Prefs .

c. Select Owner.

2Modify or enter the text, and then select Done.

Done

Tip

In addition to entering

owner information, you

can assign a name to

your device for Bluetooth

communication.

Did You Know?

If you use Security

Preferences to turn off

and lock your device with

a password, your owner

info appears when you

select the Owner button

the next time you turn on

your device.

Tip

If you assigned a

password in Security

Preferences, you must

select Unlock and enter

your password to change

your owner info.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 583

CHAPTER 28 Customizing Your Device

Conserving battery power

You can save battery power by adjusting the Power Preferences settings.

The memory on your device is designed to store your information even if the battery

becomes drained to the point that you cannot turn on your device. When you recharge your

device, all of your existing information in program memory and on the drive reappears.

Selecting power-saving settings

The Power Preferences screen enables you to set power consumption options.

1Open Power Preferences:

a. Go to Applications.

b. Select Prefs .

c. Select Power.

Continued

Tip

You can also save battery

power by turning Keylock

on to prevent your device

from turning on

accidentally.

NOTE

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 584

CHAPTER 28 Customizing Your Device

2Select the pick lists to change any of the following settings, and then select

Done.

Auto-off after Select how quickly your device automatically turns off after a

period of inactivity: 30 seconds, 1 minute, 2 minutes, or 3 minutes.

On while charging Select whether your device stays on continuously when it

is connected to the AC charger. When this option is off, you can still turn on

your device to view your info while your device charges, but it turns off

automatically after a period of inactivity.

Beam Receive Select whether you can receive beamed information on your

device. Turn this setting on to receive beamed info, or turn it off to prevent

receiving beamed info.

Done

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 585

CHAPTER 28 Customizing Your Device

Connecting your device to other devices

Connection Preferences let you connect your device to other devices. You can use preset

connection settings, modify the preset settings, or create your own connection settings from

scratch. The list of preset connections varies depending on the applications you’ve added to your

device.

For example, you can create a connection between the IR port

of your device and a modem so that you can dial in to your ISP

or corporate network. The modem can be attached to or within

a mobile phone or other device containing an IR port. (Some

infrared phones can act as modems. To set up a phone

connection, you must have a GSM or GPRS mobile phone

enabled with data services and a driver for your phone. Check

www.palmOne.com for available phone drivers or contact the

phone manufacturer.)

Changing the preset connection settings

The following steps show you how to adjust the communication speed in the preset IR to

a PC/Device connection setting. You can similarly edit other connections or settings.

1Open Connection Preferences:

a. Go to Applications.

b. Select Prefs .

c. Select Connection.

Continued

Tip

You can use your device’s

built-in Bluetooth

wireless technology to

connect to other devices

without using Connection

Preferences.

Key Term

ISP Acronym for

Internet service provider.

This is the service you

use to connect to the

Internet, such as AOL,

CompuServe, or

Earthlink.

Did You Know?

You cannot rename or

delete the preset

connection settings.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 586

CHAPTER 28 Customizing Your Device

2Open the Edit Connection dialog

box:

a. Select the IR to PC/device

connection.

b. Select Edit.

3Change the speed setting:

a. Select Details.

b. Select the Speed pick list and

select the appropriate speed.

c. Select OK.

d. Select OK again, and then

select Done.

Done

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 587

CHAPTER 28 Customizing Your Device

Creating your own connection settings

If none of the preset connection settings are close to what you need, or if you’re already using all

the connections as they are, you can create a new connection.

1Open Connection Preferences:

a. Go to Applications.

b. Select Prefs .

c. Select Connection.

2From the Connection Preferences screen, select New.

Continued

Tip

To delete a connection

that you created, select it

on the Connection

Preferences screen, and

then select Delete.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 588

CHAPTER 28 Customizing Your Device

3Enter the basic settings:

Name Enter a name for your connection settings. This name will appear on

the Connection Preferences screen so that you can select your connection later.

Connect to Select the type of device you want to connect to: PC, Modem, or

Local Area Network.

Via Select the method you want to use to connect to the device you selected:

Bluetooth—the Bluetooth radio on your device; Cradle/Cable—the USB sync

cable that came with your device; Infrared—the IR port on your device.

The Dialing and Volume settings won’t appear unless you select

Modem as the Connect to setting.

Dialing Select whether your modem uses TouchTone™ or Rotary dialing.

Volume Select the volume level for your modem’s speaker: Off, Low, Medium,

or High.

Continued

Tip

You can also customize

Bluetooth connection

settings.

NOTE

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 589

CHAPTER 28 Customizing Your Device

4Enter the details settings:

a. Select Details.

b. Select the Speed pick list and

select the appropriate speed.

c. Select the Flow Ctl pick list and

select whether the connection

uses flow control:

Automatic Your device determines when to use flow control.

On Flow control is always on.

Off Flow control is always off.

d. For a modem connection, enter the initialization string.

e. Select OK.

5Select OK, and then select Done.

Done

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 590

CHAPTER 28 Customizing Your Device

Connecting your device to a mobile phone

Phone Preferences let you configure your device to exchange messages and dial phone numbers

when your device is connected to a GSM mobile phone (sold separately). The GSM mobile phone

account must also include data services.

1Open Phone Preferences:

a. Go to Applications.

b. Select Prefs .

c. Select Phone.

2Select the connection:

a. Select the Connection pick list and select your mobile phone from the list.

b. Select Test to make sure the settings work with your phone.

c. Select Done.

Done

Tip

If your phone doesn’t

appear on the list, you

need to install the phone

settings for your phone

onto your device.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 591

CHAPTER 28 Customizing Your Device

Customizing network settings

Your device includes software that lets you connect your device to your Internet service provider

(ISP) or to a dial-in (remote access) server using a mobile phone. After you configure your network

settings, you can establish a connection either by using the menus from the Network Preferences

screen or by using a third-party application.

Setting up a service profile

Service profiles store the network settings for your ISP or dial-in server. You can create, save, and

reuse service profiles. You can create additional service profiles from scratch or by duplicating an

existing profile and editing the information.

1Open Network Preferences:

a. Go to Applications.

b. Select Prefs .

c. Select Network.

Continued

Before You Begin

[!]

You need the following:

• A mobile phone with a

Bluetooth radio or an IR

port (sold separately)

• A wireless service

provider account that

includes high-speed data

services or that supports

dial-up connections

(additional fees may

apply)

• An ISP account or a

corporate remote access

account (additional fees

may apply)

• Connection Preferences

settings for your mobile

phone enabled with IR or

Bluetooth wireless

technology

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 592

CHAPTER 28 Customizing Your Device

2Enter the basic settings:

Service Select the Service pick list and select your ISP or your dial-in server

type from the list. If your ISP or server type isn’t on the list, select New and

enter a name for the service profile.

User Name Enter your username. This is the part of your email address that’s

before the @ sign and it’s the name that you use when you log in to your ISP or

your dial-in server. This field can contain multiple lines of text, but only two

lines appear onscreen.

Password Enter the password you use to log in to your ISP or dial-in server,

and then select OK. The word “Assigned” appears in this box and you don’t

need to enter a password when you log in.

Connection Select the Connection pick list and select the method you want to

use to connect to your ISP or to a dial-in server. See Connecting your device to

other devices for info on creating and configuring connection settings.

3If you’re using a phone or modem

connection, enter the phone

settings:

a. Select the Phone box.

Continued

Tip

Instead of creating a new

profile, you can copy an

existing profile and

change the settings.

Select the profile you

want to copy, and then

open the Service menu

and select Duplicate.

Did You Know?

Most dial-in servers do

not accept spaces in the

username.

Tip

If you’re concerned about

security, don’t enter a

password. Just leave the

word “Prompt” in the

Password box and your

device will ask you to

enter a password each

time you log in.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 593

CHAPTER 28 Customizing Your Device

Cont’d

. b. Enter any of the following settings, and then select OK:

Phone # Enter the phone number for your ISP or dial-in server.

Dial prefix Check the Dial prefix box, and then enter the number that you dial

before the telephone number to access an outside line. For example, many

offices require that you first dial 9 to dial a number outside the building.

Disable call waiting If your phone has Call Waiting, check the Disable call

waiting box, and then enter the code to disable Call Waiting. Call Waiting can

cause your session to end if you receive a call while you are connected. Contact

your local phone company for the code that is appropriate for you.

Use calling card If you want to use your calling card when dialing your ISP or

dial-in server, check the Use calling box to select it. Enter your calling card

number on the Use calling card line.

Because MCI works differently, enter the MCI calling card

number in the Phone # field and the phone number in the Use calling card field.

4Select Done.

Done

Tip

It’s a good idea to add at

least three commas

before your calling card

number to allow for the

cue delay. Each comma

delays transmission of

your calling card number

for two seconds.

IMPORTANT

[!]

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 594

CHAPTER 28 Customizing Your Device

Connecting to your service

After you set up your Connection and Network Preferences, establishing a connection to your ISP

or your company’s network (dial-in server) is easy.

1Open Network Preferences:

a. Go to Applications.

b. Select Prefs .

c. Select Network.

2Make the connection:

a. Make sure the service profile you want to use appears in the Service field.

If not, select it.

b. Select Connect.

3End the connection when you’ve finished using it:

a. Select Disconnect.

b. Select Done.

Done

Tip

To see expanded Service

Connection Progress

messages, press Down

on the 5-way. To see more

information, open the

Options menu and select

View Log.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 595

CHAPTER 28 Customizing Your Device

Adding details to a service profile

If you’re using one of the predefined service profiles, you probably need to enter only your

username, password, and telephone number. If you’re creating a new service profile, you may

need to use the Details dialog box to add more information to your service profile.

1Open Network Preferences:

a. Go to Applications.

b. Select Prefs .

c. Select Network.

2Open the Details dialog box:

a. Select the Service pick list and

select the service you want to

add details to.

b. Select Details.

Continued

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 596

CHAPTER 28 Customizing Your Device

3Adjust any of the following settings:

Ask your ISP or system administrator if you need information on any

of these settings.

Connection type Select the pick list and choose the communication protocol

for this service: PPP, SLIP, or CSLIP. Most email applications use the PPP or SLIP

protocols.

Idle timeout Select the pick list and select how long your device waits before

dropping the connection with your ISP or dial-in server when you switch out of

an application that requires a connection: 1 Minute, 2 Minutes, 3 Minutes, or

Never.

Query DNS Check the Query DNS box if you’re not sure whether you need to

enter DNS addresses. Many systems do not require that you enter DNS

addresses. If you do need DNS addresses, uncheck the DNS box, tap the space

to the left of each period in the Primary and Secondary DNS fields, and then

enter the appropriate sections of each address.

IP Address Check the IP Address box to use a temporary IP address. Uncheck

the IP Address box to enter a permanently assigned address.

4Select OK, and then select Done.

Done

Key Term

DNS Domain name

system. The Internet uses

this system to translate

the names of host

computers into IP

addresses. A DNS

number identifies the

server that handles the

translation.

Each IP address has four

numbers (from 0 to 255)

that are separated by

periods.

Key Term

IP Internet protocol.

Everyone who logs in to

the Internet needs a

unique identifier (an

IP address). Some

networks dynamically

assign a temporary IP

address upon login while

others assign a

permanent IP address.

NOTE

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 597

CHAPTER 28 Customizing Your Device

Deleting a service profile

1Open Network Preferences:

a. Go to Applications.

b. Select Prefs .

c. Select Network.

2Delete the service you want to delete:

a. Select the Service pick list and select the service you want to delete.

b. Open the menus.

c. Select Delete in the Service menu.

d. Select OK, and then select Done.

Done

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 598

CHAPTER 28 Customizing Your Device

Creating login scripts

A login script is a series of commands that automates logging in to a network server—for

example, your corporate network or your ISP. A login script is associated with a specific service

profile created in Network Preferences.

A login script is something that you are likely to receive from your system administrator if you log

in to the corporate servers from your device using a phone/modem or network connection. The

script is generally prepared by the system administrator and distributed to users who need it. It

automates the events that must take place to establish a connection between your device and the

corporate servers.

You can create login scripts by selecting commands from the Command pick list in the Login

Script dialog box. Some commands, such as Send, require you to supply additional information. If

the command requires additional info, a field appears to the right of the command where you can

enter the info.

1Open Network Preferences:

a. Go to Applications.

b. Select Prefs .

c. Select Network.

Continued

Tip

Windows You can also

create login scripts with a

text editor on your

desktop computer. Create

a file with the extension

PNC, and then install the

file on your device using

Quick Install.

Did You Know?

Your login scripts can

also use non-ASCII and

literal characters.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 599

CHAPTER 28 Customizing Your Device

2Open the Login Script dialog box:

a. Select the Service pick list and select the service you want to add a script to.

b. Select Details.

c. Select Script.

3Select the End pick list and select one of the following commands from the list:

Wait For Tells your device to wait for specific characters from the server before

executing the next command.

Wait For Prompt Detects a challenge-response prompt coming from the

server, and then displays the dynamically generated challenge value. You then

enter the challenge value into your token card, which in turn generates a

response value for you to enter on your device. This is a two-part command that

is separated by a vertical bar (|) on the input line.

Continued

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 600

CHAPTER 28 Customizing Your Device

Cont’d.

Send Transmits specific characters to the server that you’re connecting to.

Send CR Transmits a carriage return or line feed (LF) character to the server.

Send User ID Transmits the User Name field from Network Preferences.

Send Password Transmits the Password field from Network Preferences. If you

didn’t enter a password, this command prompts you to enter one. The Password

command is usually followed by a Send CR command.

Delay Tells your device to wait a specific number of seconds before going to

the next command in the login script.

Get IP Reads an IP address and uses it as the IP address for your device. This

command is used with SLIP connections.

Prompt Opens a dialog box and prompts you to enter certain text (for

example, a password or a security code).

End Identifies the last line in the login script.

4Complete the script:

a. Repeat step 3 until the login script is complete.

b. Select OK, and then select OK again.

c. Select Done.

Done

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 601

CHAPTER 28 Customizing Your Device

Adding plug-in applications

You can create plug-in applications containing script commands that extend the functionality of

the built-in script commands. A plug-in application is a standard PRC application that you install

on your device just like any other application. After you install the plug-in application, you can use

the new script commands in a login script.

For example, you might use a plug-in application in the following situations:

• You need the login script to properly respond to different connection scenarios defined by the

authentication server.

• You want to perform conditional tests and branching as part of the login process.

Plug-in applications have the following characteristics:

• Written in C language

• Compiled into a device executable

• Called properly from a login script

• Able to return control to a login script after it terminates

• Created using a development environment that supports Palm OS® software, such as

Metrowerks CodeWarrior tools.

Tip

For more info on creating

plug-in applications,

contact Developer

Support at PalmSource.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 602

CHAPTER 28 Customizing Your Device

Setting up a VPN

If you want to use your device to access your corporate email account or other files on your

corporate server, you may need to set up a virtual private network (VPN) on your device. A VPN

enables you to log in to your corporate server through the company’s firewall (security layer).

Without a VPN, you cannot pass through the firewall to gain access to the server. You need to set

up a VPN to access a corporate server in either of the following situations:

• Your company’s wireless local area network (LAN) is located outside the firewall.

• Your company’s wireless LAN is located inside the firewall, but you are trying to access the

network from outside the firewall (for example, from a public location or at home).

Check with your company’s system administrator to see if a VPN is required to access the

corporate network. If you need a VPN, you must either use the Enterprise Software link on the

software installation CD to download and purchase a VPN client, or purchase and install a third-

party VPN client, to use this feature.

Setting up a VPN account on your device

1Open VPN Preferences:

a. Go to Applications.

b. Select Prefs .

c. Select VPN.

Continued

Before You Begin

[!]

You must purchase and

install a compatible VPN

client onto your device.

You also need the VPN

settings from your

corporate system

administrator.

Did You Know?

Once you have installed

and set up a VPN, you can

connect or disconnect

VPN from within the web

browser.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 603

CHAPTER 28 Customizing Your Device

2Set up a VPN account on your device:

a. Select the Add Account box.

b. Follow the instructions to enter the settings provided by your corporate

system administrator.

c. Select Done.

Done

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 604

CHAPTER 28 Customizing Your Device

Establishing a VPN connection

1Open VPN Preferences:

a. Go to Applications.

b. Select Prefs .

c. Select VPN.

2Establish a VPN connection:

a. Select a VPN account from the VPN Account pick list.

b. Select Connect VPN.

c. If prompted, enter your VPN username and password.

Done

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 605

CHAPTER 28 Customizing Your Device

Ending a VPN connection

1Open VPN Preferences:

a. Go to Applications.

b. Select Prefs .

c. Select VPN.

2Select Disconnect VPN.

Done

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 606

CHAPTER 28 Customizing Your Device

Related topics

Click a link below to learn about these related topics:

Your

LifeDrive™

Locating the input area and other controls on your device

Moving

Around

• Opening applications

• Using menus

Entering

Information

• Using Graffiti 2 writing to enter information

• Using ShortCuts to quickly enter text phrases

Connecting Customizing Bluetooth communication settings

Privacy Keeping information private by locking your device with a password

Categories Creating categories so you can organize your applications and information

World Clock Viewing the date and time in other cities

Tips & Tricks

Make your device uniquely

yours. For great tips,

software, accessories, and

more, visit

www.palmOne.com/

mylifedrive.

Support

If you’re having problems

with customization or with

anything else on your device,

go to www.palmOne.com/

support.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 607

CHAPTER 29

Expanding Your Device

A Chinese proverb says, “Life just

gives you time and space; it's up to

you to fill it.” But doesn’t it always

seem that no matter how much space

you have, you still need more?

Expansion cards (sold separately)

provide a compact and limitless

answer to the storage dilemma. When

one card becomes full, simply use

another card. Use the Camera

Companion application on your device

to work with photos and videos from a

digital camera card. Also use

expansion cards to install and run cool

games and other types of software,

from dictionaries to travel guides, on

your device.

Benefits of expansion cards

• Import photos and videos from a

digital camera card, and then delete

them from the card to use it again

• Back up info

• Add more games and other software

• Add accessories

• Store, carry, and exchange info

n t

s c

apter

What type of expansion

cards can I use?

How can expansion cards

help me?

Removing an expansion card

Inserting an expansion card

Opening an application on

an expansion card

Opening files on an

expansion card

Viewing card information

Renaming a card

Copying applications to an

expansion card

Removing all information

from a card

Related topics

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 608

CHAPTER 29 Expanding Your Device

What type of expansion cards can I use?

Your device is compatible with SDIO, SD, and MultiMediaCard expansion cards. SDIO expansion

cards let you add accessories to your device. SD and MultiMediaCard expansion cards let you

store information and applications. Your device also works with memory cards from your digital

camera.

How can expansion cards help me?

Work with photos and videos. Insert a memory card from your digital camera and use the

Camera Companion application on your device to import photos and videos and work with them

on your device or copy them to your computer.

Back up info. Make a copy of your important information for safekeeping in case your device

becomes damaged or is stolen.

Add games and other software. Purchase popular games, dictionaries, travel guides, and more.

To check out the variety of expansion cards available for your device, visit www.palmOne.com/

mylifedrive and click the Accessories link.

Add accessories. Attach SDIO accessories, such as a presentation module, to your device.

Store all your info. Never worry about running out of space on your device. Purchase as many

expansion cards as you need to store your music, photos, videos, and other information.

Expansion cards come in a variety of capacities, and they’re very small, easy to store, and

affordably priced.

Key Term

SDIO An acronym for

Secure Digital input/

output.

Tip

Looking for a handy way

to carry your expansion

cards? You can purchase

a variety of carrying

cases. Visit

www.palmOne.com/

mylifedrive and click the

Accessories link.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 609

CHAPTER 29 Expanding Your Device

Removing an expansion card

Your device comes with a dummy card inserted into the expansion card slot. You must

remove this card before you can put a real card into the slot.

1Push lightly against the card with your thumb until you hear the confirmation

tone.

2Slide the card out of the expansion slot.

Done

NOTE

Tip

To prevent damaging the

card and the info on it,

always wait for your

device to finish writing to

the expansion card

before you remove the

card from the slot.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 610

CHAPTER 29 Expanding Your Device

Inserting an expansion card

1Insert the card into the expansion slot with the label side facing the front of the

device.

2Push the card in with your thumb until you feel the card “click” in place and

hear the confirmation tone.

No confirmation tone? Check the Sounds & Alerts Preferences to

make sure the System Sound setting is turned on.

Done

NOTE

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 611

CHAPTER 29 Expanding Your Device

Opening an application on an expansion card

When you insert an expansion card into the expansion slot, your device adds the expansion card

to the category list in the upper-right corner of Applications View. You can easily switch between

applications installed on your device and on the expansion card.

Some applications may not run correctly when you install them on an expansion card.

Try installing these applications on your device instead. If you still have problems, contact the

developer.

1Insert the expansion card.

2Go to Applications and select the

expansion card from the

category pick list.

3Select an application icon to open that application.

Done

Did You Know?

You can install

applications and other

files to an expansion card

during synchronization.

Tip

When the highlight on

Applications View is not

active, you can press and

hold the Select button to

open the category pick

list.

NOTE

Related topics

Click a link below to learn about these related topics:

Sharing • Exchanging applications and information with other Palm Powered™

devices by exchanging cards or beaming items between devices

• Sending applications and information to other Bluetooth® devices by

using Bluetooth wireless technology on your device

Managing

Info

Adding applications from your computer to an expansion card, and

installing other files such as photos, videos, or music

Tips & Tricks

Make your device uniquely

yours. For great tips,

software, accessories, and

more, visit

www.palmOne.com/

mylifedrive.

Support

If you’re having problems

with expansion cards or with

anything else on your device,

go to www.palmOne.com/

support.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 618

CHAPTER 30

Maintaining Your Device

Your device is designed to be rugged and reliable and to provide you with years

of trouble-free service. Taking care of your device helps keep it working properly

and ensures that it’s available when you need it.

Device do’s and don’ts

To protect your device from damage and ensure reliable performance, follow these guidelines.

Device do’s

• Always store your device in the included pouch when not in use.

• Use only the stylus to tap the screen—no pens, pencils, paper clips, or other sharp objects.

• Use only the supplied AC charger to charge your device.

•Keep the battery charged.

• Keep the screen free of dust (or anything else that could make it dirty).

• For general cleaning, use a soft, damp cloth. If the screen becomes dirty, use a soft cloth

moistened with a diluted window-cleaning solution.

• Use only 3.5mm stereo headphones (sold separately) in your device’s headphone jack.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 619

CHAPTER 30 Maintaining Your Device

• Be sure to get rid of any static electricity buildup before you connect your device to any cable or

accessory.

• If you are using your device in Drive Mode for an extended period of time or you are using the

Camera Companion application, or if the battery is low while in Drive Mode or while using

Camera Companion, keep your device connected to the AC charger plugged into a power outlet.

•Synchronize often to maintain a backup copy of your important information on your computer.

Device don’ts

Do not open your device for any reason. There are no user-serviceable parts

inside. Attempting to remove the hard drive voids the warranty on your device.

• Do not drop, bang, or otherwise cause a strong impact to your device. If you drop the device

while the amber indicator light is flashing—indicating that the hard drive is processing

information—you may damage the hard drive.

• Do not carry your device in your back pocket; you might sit on it by mistake.

• Do not let your device get wet; don’t even leave it in a damp location.

• Do not expose your device to very hot or cold temperatures, including placing it near a heater,

leaving it in the trunk of a car, or setting it by a window in direct sunlight.

• Do not carry or use your device at extremely high altitudes, unless you’re in an airplane.

• Do not place your device near strong magnetic fields such as wireless modems. This could

cause loss of information on the hard drive.

IMPORTANT

[!]

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 620

CHAPTER 30 Maintaining Your Device

Resetting your device

On rare occasions your device may not respond when you press a button or tap the screen. In this

case, you need to reset your device.

Doing a soft reset

A soft reset tells your device to stop what it’s doing and start over again. None of your information

will be lost. After a soft reset, a screen appears that lets you reset the date and time, if needed.

To do a soft reset, use the tip of the stylus to gently press the reset button on the bottom of your

device.

If your device does not respond after a soft reset, you need to do a hard reset.

Reset button

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 621

CHAPTER 30 Maintaining Your Device

Doing a hard reset

Only do a hard reset if a soft reset doesn’t solve your problem, or if you want to clear all of your

information from your device.

A hard reset deletes all records and entries stored on your device, including the

username that identifies the device. This is another reason why it's important to synchronize

often, so you have an up-to-date backup available. Before you do a hard reset, be sure to

synchronize. Applications, files, and folders moved to your device's internal drive with File

Transfer are not automatically backed up during synchronization. Use File Transfer to copy or

move the updated files and folders to your computer, or to back up the contents of your device's

entire internal drive to your computer.

1Slide the power switch to the right and hold it in that position.

2While holding the switch to the right, use the tip of the stylus (or a similar object

without a sharp tip) to gently press and release the reset button on the bottom

of your device.

3Wait for the Palm Powered™ logo to appear, and then release the power switch.

4When you see the message that warns you about erasing all of the info on your

device, do one of the following:

• Press Up on the 5-way navigator to finish the reset and show the touchscreen.

• Press any other button to do a soft reset.

Done

IMPORTANT

[!]

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 622

CHAPTER 30 Maintaining Your Device

Restoring your information after a hard reset

If you synchronized before doing a hard reset, you can now put that information back on your

device. However, you may need to re-enter some of your personal settings, as well as your color-

coded categories in Calendar.

WINDOWS ONLY

1Open the Custom menu in the HotSync® application:

a. Click the HotSync Manager icon in the taskbar in the lower-right corner of

the screen.

b. Click Custom.

2Select the correct username from the list at the top of the box.

Continued

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 623

CHAPTER 30 Maintaining Your Device

3Set the transfer options:

a. Select an application in the

Conduit list, and then click

Change.

b. Select Desktop overwrites

device.

This change applies

only to the next synchronization.

c. Click OK.

4Repeat step 3 for the other applications in the list that you want to restore, and

then click Done.

5Synchronize your device with your computer.

Done

NOTE

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 624

CHAPTER 30 Maintaining Your Device

Related topics

Click a link below to learn about these related topics:

Managing Info Creating a backup of your information

Customizing Customizing your device again after doing a hard reset

My Device

Make your device uniquely

yours. For great tips,

software, accessories, and

more, visit

www.palmOne.com/

mylifedrive.

Support

If you’re having problems

with resets or with anything

else on your device, go to

www.palmOne.com/

support.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 625

CHAPTER 31

Common Questions

Although we can’t anticipate all the questions you might have, this chapter

provides answers to some of the most commonly asked questions.

Setup

Nothing happens when I insert the CD.

WINDOWS ONLY

1. Click Start on your computer, and then select Run.

2. Click Browse and navigate to your CD-ROM drive.

3. Select Autorun, click Open, and then click OK.

I cannot install Palm®Desktop software.

WINDOWS ONLY

• Disable any virus-scanning software on your computer.

• Close any open applications.

• Make sure your computer has at least 170MB of disk space available.

• Delete all temporary files.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 626

CHAPTER 31 Common Questions

• Run ScanDisk (or another disk verification tool) on your computer.

• Install the latest Windows software updates to your computer.

• If you are upgrading from an older Palm Powered™ device, remove any previous version(s) of

Palm®Desktop software by clicking Start, navigating to Settings, and clicking Control Panel. Click

Add or Remove Programs.

• Uninstall and then reinstall the current version of Palm Desktop software.

MAC ONLY

• Disable any virus-scanning software on your computer.

• Quit any open applications.

• Make sure your computer has at least 190MB of disk space available.

• Install the latest Mac software updates to your computer.

• If you are upgrading from an older Palm Powered device, remove any previous version(s) of

Palm Desktop software.

• Uninstall and then reinstall the current version of Palm Desktop software.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 627

CHAPTER 31 Common Questions

Device

Do not open your device; there are no serviceable parts inside. Opening your

device voids the warranty and is not recommended under any circumstances.

I want to see how much battery life I have left.

A battery icon appears at the top of Favorites and Applications views. Check the icon

periodically to see if your device needs to be recharged. If the battery becomes low, a message

appears on the screen prompting you to recharge the battery.

I’m not sure when I need to recharge my device.

We recommend that you recharge your device for at least half an hour every day. Ideally, connect

your device to a power source every night and recharge it while you sleep.

My battery is drained.

The memory on your device is designed to store your information even if the battery becomes

drained completely. When you recharge your device, all of your existing information, both in

program memory and on the hard drive, should appear.

My battery drains too quickly.

You can conserve battery life by doing any of the following:

•Adjust the screen brightness.

•Reduce the Auto-off setting.

•Use Keylock to prevent your device from turning on by accident.

•Stop music or video playback when not in use.

IMPORTANT

[!]

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 628

CHAPTER 31 Common Questions

• Keep your device connected to the AC charger plugged into a power outlet when using Drive

Mode or Camera Companion for an extended period of time.

•Respond to or cancel alerts promptly.

•Turn off Bluetooth® wireless technology and Wi-Fi functionality when not in use.

•If using Auto Sync to automatically retrieve email messages, set the time interval to one hour or

less often.

•Minimize use of the expansion slot.

When I connect my device to the AC charger, it does not charge.

• Confirm that your device is firmly connected to the AC charger.

• Confirm that your AC charger is plugged into an AC outlet that has power.

A lightning bolt over the battery icon indicates that your device is charging. If your battery is

completely drained, you’ll need to charge it for a few minutes before you can turn it on and see the

battery icon.

My device is not responding.

On rare occasions your device may not respond when you press a button or tap the screen. If this

happens, first check that Keylock is not turned on.

If Keylock is off and your device is still not responding, you need to reset your device. A soft reset

tells your device to stop and start over again. This does not affect any of the information or

applications on your device.

If you had a network connection that was cut off, your device may not respond for up to

30 seconds. Wait 30 seconds before performing a soft reset.

Tip

After a soft reset, the

Preferences screen

appears with the Date &

Time option highlighted

so you can reset the date

and time if necessary.

NOTE

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 629

CHAPTER 31 Common Questions

If your device does not respond after a soft reset, you need to perform a hard reset.

If your device still does not respond after a reset, check your third-party applications for

incompatible applications.

I don’t see anything on my device’s screen.

• Press an application button to ensure that your device is turned on.

• If your device was exposed to cold, make sure it is at room temperature.

• Charge your device.

•Perform a soft reset. If your device still doesn’t turn on, perform a hard reset.

I get a warning message telling me my device memory is full.

The storage volume refers to your device’s program memory. If you get a message that your

program memory is full, try the following:

• If you have installed additional applications on your device, remove them to recover memory.

•Purge items from Calendar and Tasks. This deletes Tasks items and past Calendar events from

the memory of your device.

•Delete unused memos, photos, and other items, or save them to an expansion card.

• Move infrequently used applications to the Applications folder on the hard drive. Note that some

applications must be installed in program memory in order to run correctly.

My device keeps turning itself off.

Your device is designed to turn itself off after a period of inactivity. This period can be set at 30

seconds or at one, two, or three minutes. Check the Auto-off after setting on the Power Preferences

screen.

Tip

When you purge or delete

items, you are given the

option to save an archive

copy on your computer

the next time you

synchronize.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 630

CHAPTER 31 Common Questions

My device is not making any sounds.

Check the System, Alarm, and Game Sound settings.

I get a blank screen when I reset my device.

It takes a little while for your device to reset when you press the reset button. Resetting is done

when the Date & Time Preferences screen appears.

The current date and time are incorrect.

The current date and time are tied to the Location setting. If you change the date and time without

changing the Location setting, the current date and time may appear incorrect.

My application is responding slowly.

WINDOWS ONLY

If you are transferring files using LifeDrive™ Manager and you are working with a large

application on your device such as a game, the application may perform slowly. Wait until the file

transfer has finished before you use the application.

Moving around

I can’t find the icon I want in Applications View.

• Select the category pick list in the upper-right corner of Applications View and select All. You

may need to scroll down a bit, but you should now see an icon for each of the applications on

your device.

• The application you want may be installed on your device’s internal drive. To view these

applications, select the category pick list in the upper-right corner of Applications View and

select Internal Drive.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 631

CHAPTER 31 Common Questions

• Some of the applications that come with your device are not preinstalled. You need to install

these extra applications from the software installation CD.

• If you have an expansion card inserted in the expansion slot on your device, the application you

want may be installed on the card instead of on your device. To view the applications installed

on the card, select the pick list in the upper-right corner of Applications View and select the

expansion card’s name from the list.

Entering information

My device doesn’t respond to taps correctly.

If your device is not responding to taps correctly, you need to align the screen.

When I tap Menu on the status bar, nothing happens.

• Tap the upper-left corner of the screen to try and open the menus.

•Align the screen and try tapping Menu again.

• If nothing happens, you may be in an application or screen that does not use menus. Switch to a

different application and try tapping Menu. If it works in the second application, then the first

does not use menus.

• If tapping Menu does not work in the second application, try aligning the screen again.

I can’t get my device to recognize my handwriting.

For your device to recognize handwriting input with the stylus, you need to use Graffiti® 2 writing.

Use the Graffiti 2 help to learn how to write characters.

Your device recognizes strokes entered with the stylus other than Graffiti 2 strokes in

the Note Pad application only.

• Make the Graffiti 2 character strokes in the Graffiti 2 input area, not on the display part of the

screen. If you want to write on the display part of the screen, turn full-screen writing on.

NOTE

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 632

CHAPTER 31 Common Questions

• Write Graffiti 2 strokes for lowercase letters in the left side, strokes for capital letters in the

middle, and strokes for numbers in the right side of the Graffiti 2 writing area.

• Make sure that Graffiti 2 is not in shift mode or in Punctuation Shift mode.

The info I entered does not appear in an application.

• Check the Categories pick list in the upper-right corner of Applications View. Select All to display

all the records for the application.

• Did you set private records to be hidden? Check Security Preferences to see that Private Records

is set to Show private records.

• Open the Options menu and select Preferences. Make sure Show Completed Tasks is selected.

I don’t know how to save the info I entered in an application.

Each time you complete an entry such as a contact, memo, or note, your device automatically

saves the information you entered. You don’t have to do anything special to save your info. To

protect your info and create a backup of your info, do a full sync often to back up the info on your

device to your computer.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 633

CHAPTER 31 Common Questions

Synchronizing

I can’t synchronize my device with my computer.

You must install the software installation CD before you can synchronize.

• Make sure the USB sync cable is connected

securely.

• Make sure the date on your computer matches the

date on your device.

•Read the HotSync log for the user account for

which you are synchronizing.

WINDOWS ONLY

Click the HotSync Manager icon in the Windows

taskbar in the lower-right corner of your screen. Make

sure Local USB has a checkmark next to it. If not,

click it.

If you don’t see the HotSync Manager icon, click Start in the Windows taskbar, and then

select Programs. Go to the palmOne program group and select HotSync Manager.

MAC ONLY

• Make sure HotSync Manager is enabled: Open the Palm folder and double-click the HotSync

Manager icon. On the HotSync Controls tab, be sure Enabled is selected. If it is not, click it.

• Disconnect the USB sync cable from your computer, and then reconnect the cable and restart

your computer.

Tip

Need more help with

synchronizing your

device? Open

Palm Desktop software,

go to the Help menu, and

select HotSync Online

Troubleshooting Guide.

NOTE

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 634

CHAPTER 31 Common Questions

When I synchronize, nothing happens on Palm Desktop software, and

my device times out.

•Perform a soft reset.

• Make sure that HotSync Manager is running on your computer.

• Make a copy of the folder containing your information. This folder is named with either your full

username or a shortened version of the name. Uninstall and then reinstall Palm Desktop

software.

• Turn on your device, and go to Applications. Select HotSync , and then select Local.

I want to change from synchronizing my device with Palm Desktop

software to synchronizing with Outlook.

WINDOWS ONLY

During CD installation, you chose a desktop software application to synchronize with your device.

You may have chosen Palm Desktop software at that time. But if Microsoft Outlook already

contains all of your contacts, appointments, tasks, and notes, you can change your

synchronization method so that your device synchronizes with Outlook instead. You can also

change from Outlook to Palm Desktop software.

If you choose to synchronize with Outlook, info from Contacts, Calendar, Tasks, and

Memos is synchronized with info in Outlook. You can also set up the VersaMail® application to

synchronize email messages on your device with email in Outlook. Other info, such as voice

memos and notes, is synchronized with info in Palm Desktop software.

1. Insert the CD into your computer.

2. Select Change your synchronization method.

3. Follow the onscreen instructions for the desktop software you want to use.

NOTE

Before You Begin

[!]

You must have completed

CD installation and

chosen Palm Desktop

software as your desktop

application for

synchronization in order

to switch to Outlook. Note

that you can choose

Outlook as your

synchronization software

for Contacts, Calendar,

Tasks, and Memos during

CD installation.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 635

CHAPTER 31 Common Questions

I can’t synchronize my device with Microsoft Outlook.

WINDOWS ONLY

If you choose to synchronize your device with Outlook, information from Contacts,

Calendar, Tasks, and Memos is synchronized with info in Outlook. Other information, such as voice

memos and notes, is synchronized with info in Palm Desktop software.

• Click the HotSync Manager icon and select Custom. Check the following:

• Make sure that you have the correct username selected from the drop-down list.

• Make sure that the applications you want are set to synchronize the files. If not, select each

application, click Change, and then choose Synchronize the files.

• Make sure that the correct application name is selected. For example, the older version of

Calendar was called Date Book. If you have upgraded from an older device, make sure that

Calendar is set to Synchronize the files, and Date Book is set to Do Nothing.

• If you synchronize your device with more than one computer, click Settings and select Enable

synchronization to multiple PCs for each application you want to synchronize. This helps avoid

duplicating the same information on a single computer.

Check the Set as default box to use this setting each time you synchronize. Otherwise, it

applies during the next synchronization only.

• Be sure that the application you want is installed. Reinstall the HotSync Manager and make sure

that the application is selected.

• Reinstall Palm Desktop software and select the option to synchronize with Microsoft Outlook.

I can’t synchronize wirelessly using my device’s Bluetooth

technology.

• Make sure that the HotSync Manager is running on your desktop computer. The HotSync

Manager icon must appear in the taskbar in the lower-right corner of your screen.

• Click the HotSync Manager icon and verify that there is a checkmark next to Local.

NOTE

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 636

CHAPTER 31 Common Questions

• Your device may not be able to recognize the virtual serial port on your Windows computer. Try

validating the virtual serial port you’re using, or create a different virtual port and change the

HotSync Manager settings to use the new virtual port. To change the virtual serial port, click the

HotSync Manager icon . Select Setup, and then select the Local tab. Select a port from the

Serial port pick list.

When you synchronize wirelessly, your device attempts to connect to a Bluetooth virtual serial port

on your computer. First it looks for a Bluetooth serial HotSync port. If it cannot find that port, it

then looks for a generic Bluetooth serial port. However, some generic Bluetooth serial ports do not

support synchronization. Refer to the documentation that came with your computer operating

system for instructions on creating/changing the virtual port for serial communication.

If the virtual serial port you want to use is used by other applications, exit those applications

before setting up your computer for wireless synchronization.

Some of my applications do not synchronize.

If you have synchronized successfully but you can’t find the information from your device on your

computer, check to see that you have the correct username selected for viewing information.

If you upgraded from a previous device, go to www.palmOne.com/support, select your

country, select the LifeDrive™device from the main page, and click the Upgrade link.

WINDOWS ONLY

Click the HotSync Manager icon in the lower-right corner of your screen, and then select

Custom. Check that the application is set to synchronize the files. If it is not, select the application,

click Change, and then select Synchronize the files. Check the Set as default box to use this setting

each time you synchronize. Otherwise, it applies during the next synchronization only.

MAC ONLY

Double-click the HotSync Manager icon in the Palm folder. From the HotSync menu, select

Conduit Settings. Select your username from the User pop-up menu, and be sure that the

application is set to synchronize.

NOTE

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 637

CHAPTER 31 Common Questions

I can’t open the HotSync Manager.

On a Windows computer, uninstall Palm Desktop software from your computer, and then reinstall

the software from the software installation CD.

On a Mac computer, just reinstall Palm Desktop software.

When I synchronize, I receive the 8009 error message: An application

has failed to respond to a HotSync notification.

WINDOWS ONLY

The 8009 error indicates that the Windows registry is corrupt. You need to rebuild the HotSync

Manager registry entries. For information on rebuilding the registry entries, go to

www.palmOne.com/support and search the palmOne Knowledge Library for “error 8009.”

My files didn’t install during synchronization.

• If files do not install after you synchronize, the file type was not recognized. On your device,

open the application associated with those files. Then synchronize again. If the files remain in

the palmOne™ Quick Install list on your computer (Windows only), they are not associated with

an application on your device and cannot be installed by synchronizing. You can install the files

using LifeDrive Manager (Windows) or Drive Mode (Mac or Windows).

• If you are trying to install files to an expansion card, make sure that a card is inserted into your

device’s expansion slot before you synchronize.

I can’t add more files to the Quick Install list.

Make sure the dialog box that confirms where the files will be installed is closed. You cannot add

more files to the list when the confirmation dialog box is open.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 638

CHAPTER 31 Common Questions

When I add a zipped file (ZIP) to Quick Install, some of the files don’t

appear in the Quick Install list.

Unzip the file with a file compression utility, such as WinZip, and then add the unzipped files to

Quick Install.

I receive an authentication error when I try to synchronize wirelessly

through a LAN access point.

Make sure you entered the correct username and password for the selected network service

profile in the Network Preferences screen.

When I try to synchronize wirelessly through a LAN access point,

it connects, but nothing happens.

• Make sure that Network is selected in the HotSync Manager menu on your computer.

• Contact your system administrator to make sure your network computer is properly set up.

I want to synchronize my computer with more than one device.

If the computer running Palm Desktop software synchronizes with more than one device, each

device should have a unique name. Synchronizing more than one device with the same username

causes unpredictable results and, potentially, loss of your personal information. Assign a

username to your device the first time you synchronize.

If you are synchronizing with Outlook, make sure the right profile is selected for the applications

you want to synchronize in HotSync Manager. From the Palm Desktop home screen, click the

HotSync Manager, and then select Custom.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 639

CHAPTER 31 Common Questions

LifeDrive Manager/Drive Mode

I can’t move or copy files using LifeDrive Manager.

WINDOWS ONLY

• Make sure your device is connected securely to the

USB sync cable, and that the cable is connected to

a USB port on the back of your computer.

• Make sure no other applications—such as HotSync

Manager or Pocket Tunes™—are using the USB

sync cable. To check, press the Home button . If

Favorites opens, then no other applications are

using the sync cable. If Favorites does not open,

then another application may be using the cable.

• Try to synchronize. If synchronizing doesn’t work,

LifeDrive Manager doesn’t work, either.

• If LifeDrive Manager was working but stops, disconnect and reconnect your device. If this does

not solve the problem, perform a soft reset.

I can’t see a file I moved from my computer to my device.

Your device stores information in two places: in program memory and on the hard drive. When

you view files on your device using LifeDrive Manager on your computer or Files on your device,

only files on the drive are displayed.

If you used Quick Install to move a file to your device, depending on the file type, the file may be

located in your device’s program memory. If this is the case, you can’t view the file using LifeDrive

Manager or Files, but you can access it by using the appropriate application. If you want to be able

to see the file in the LifeDrive Manager window or the Files screen, copy it to your device’s internal

drive using LifeDrive Manager.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 640

CHAPTER 31 Common Questions

I made updates to a file on my device, but when I synchronize,

the changes don’t show up in the file on my computer.

If you use LifeDrive Manager to transfer a file or folder to your device, you must select whether

that item synchronizes. You can either select the Keep synchronized option during file transfer, or

make the file or folder a sync item once it is on the hard drive.

If you move an item into a sync folder on the hard drive, the item automatically synchronizes.

However, the item synchronizes to the copy of the sync folder on your computer, not to its original

location—the version in the original location remains unchanged.

File transfer is taking place slowly.

If you are working with large files or using large applications such as games on your device, file

transfer may go more slowly. Quit all device applications to speed file transfer.

When I try to delete a file using LifeDrive Manager, a message appears

saying the file is busy.

If you are working with a file on your device—for example, editing a document or listening to a

music file—you cannot delete the file using LifeDrive Manager. Close the file on your device and

then delete it.

I can’t write a memo or enter a contact when my device is in Drive

Mode.

When your device is in Drive Mode, it works just like any external drive such as a CD drive. You

cannot enter or work with information directly on your device while it is in Drive Mode. To work

with information directly on your device, turn Drive Mode off.

When your device is in Drive Mode and is connected to a computer, you can open files from your

device’s internal drive on the computer using Windows Explorer or My Computer (on a Windows

computer) or Finder (on a Mac computer), and work with them there.

Your device still displays alerts, such as for appointments or new email messages, when in Drive

Mode.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 641

CHAPTER 31 Common Questions

My device and/or the expansion card is not showing up as a drive in

Windows Explorer or My Computer when I have the device in Drive

Mode.

WINDOWS ONLY

When you turn on Drive Mode, connect your device to your computer, and then open My

Computer or Windows Explorer, the window you open shows two new drives. These drives are

assigned the next available drive letters, for example, E:, F:, and so on. If no letters are available

because you have multiple external devices connected to your computer (such as a card reader or

a camera), or because you are using mapped network drives, the window does not display your

device or the expansion card as a drive. To display them, remove some of the external devices

connected to your computer, or remove some of the mapped network drives.

Calendar

I selected the Today button, but it does not show the correct date.

Make sure the Set Date box on the Date & Time Preferences screen displays the current date.

I created an event, but it doesn’t appear in Week View.

• If scroll arrows appear on the right of your screen, scroll down to see if the event appears farther

down the screen.

• If you have two or more events with the same start time, the events appear as multiple bars

starting at the same time in Week View. To see the overlapping events, select the individual bars,

or select Day View. For more information, see Finding events that overlap.

• If you marked the event as private, check Security Preferences to see that Private Records is set

to Show private records.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 642

CHAPTER 31 Common Questions

Time zones don’t appear on my Palm Desktop software.

Palm Desktop software does not recognize time zones. Only Outlook recognizes times zones.

I set the global time zone preference, but only some of my events are

responding to my time zone change.

Only new events created after the preference is set are affected. The events you created earlier

without time zones do not have the time zone set. You can edit the earlier events to include a time

zone.

I created my event with a time zone, but only that event is responding

to my time zone change.

When you create an event with a time zone setting, only that event is affected. To have all events

automatically include a time zone setting, set the New events include time zones preference.

Memos

I’m having problems listing memos the way I want to see them.

If you cannot manually arrange the order of memos on the list screen, open the Options menu and

select Preferences. Make sure that Sort by is set to Manual.

If you choose to view your memos alphabetically on Palm Desktop software and then synchronize,

the memos on your device still appear in the order defined in the Preferences setting. In other

words, the sort settings you use with Palm Desktop software are not transferred to your device.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 643

CHAPTER 31 Common Questions

Note Pad

I’m having problems listing notes the way I want to see them.

If you cannot manually arrange the order of notes on the list screen, select Preferences from the

Options menu and make sure that Sort by is set to Manual.

If you choose to view your notes alphabetically on Palm Desktop software and then synchronize,

the notes on your device still appear in the order defined in the Preferences setting. In other

words, the sort settings you use with Palm Desktop software are not transferred to your device.

Media

I can’t find the Media icon in Applications.

Select the pick list in the upper-right corner of Applications View and select Multimedia. You

should now see an icon for the Media application.

In Favorites View, the entry associated with the Media application is called Photos & Videos. You

can edit the Favorites list to change this to Media, as well as to create or change any other favorite

file, folder, web link, or application.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 644

CHAPTER 31 Common Questions

Pocket Tunes™

I would like better-quality sound during playback.

You can save music files in either MP3 or RMJ format. RMJ is a proprietary format used by the

RealPlayer desktop. In either case, saving at a lower bit rate creates a smaller file size, but also

gives a lower playback quality. Increase the bit rate to improve playback sound quality, but

remember that this increases file size.

My music file stutters during playback.

WINDOWS ONLY

If you are transferring files using LifeDrive Manager and you are listening to music files on your

device, the music playback may stutter. Wait until the file transfer is finished to listen to the music

file.

When I save songs from a CD, I do not see the song title or artist

name.

When capturing songs from a CD, you must have an active Internet connection to obtain song title

and artist information. This information is supplied from the GraceNote server on the web.

Tasks

The info I entered does not appear in an application.

• Open the Options menu and select Preferences. If Show Completed Tasks is selected, deselect it

to display the missing tasks.

• If you marked the task as private, check Security Preferences to see that Private Records is set to

Show private records.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 645

CHAPTER 31 Common Questions

Connecting wirelessly

My passkey is rejected when I attempt to form a trusted pair with my

mobile phone.

Some mobile phones require that you enter the passkey within a specific time frame. Make sure

you have a passkey in mind and that you enter it immediately when prompted.

If your passkey is rejected, your phone may have a preassigned passkey; see the documentation

included with your phone for information. The documentation might refer to a Bluetooth

connection as a Bluetooth pair, Bluetooth link, or bonded pair.

My device cannot connect to my mobile phone.

Use the following steps to test the connection:

1. Tap Bluetooth controls on the status bar to open the Bluetooth settings screen. You can

select the indicator even if it is dimmed.

2. Make sure On is selected.

3. Select the Service pick list and select the service that you want to use to connect to your phone.

4. Select Connect.

If the connection is successful, open the application that requires the connection and complete the

desired task.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 646

CHAPTER 31 Common Questions

If the connection is not successful, try the following steps:

• Make sure that your phone is equipped with Bluetooth technology, that Bluetooth technology is

enabled, and that the power is on.

• You may need to set up a connection with your phone. See the documentation included with

your phone for assistance with completing the connection setup process.

My phone connection drops before I finish using it.

You need to increase the Idle timeout setting on the Network Preferences Details screen.

I get an error message when I try to dial a phone number using my

device.

• Make sure that the proper phone driver is installed on your device.

• You may need to set up a connection with your phone. See the documentation included with

your phone for assistance with completing the connection setup process.

•Check the Phone Preferences screen and make sure the correct phone connection is selected.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 647

CHAPTER 31 Common Questions

The VersaMail® application

I am having problems accessing my account.

Occasionally you may experience problems using an email account after you set it up. If you

followed the account setup procedure and are experiencing problems using the account, verify

that the account complies with your email provider’s requirements by following these steps:

• Verify both your password and your username for your email account.

• If you are connecting using a mobile phone through the built-in Bluetooth technology on your

device, a cable, or the IR port on your device, verify that you have either a data-enabled GSM or

a high-speed GPRS account with your wireless service provider.

• Some wireless service providers require you to be on their network to use your email account. If

this is the case, be sure to use your provider’s network as the connection type for the account.

• Some wireless service providers have other requirements specific to their service. For example,

Yahoo! requires you to pay for a POP account in order to download email messages from your

Yahoo! account to your device. Check with your service provider to see if any provider-specific

requirements exist.

• Service provider settings frequently change. If your email account was working but you are

currently experiencing problems, check with your service provider to see if any of the account

settings have changed.

I am having problems sending and receiving email.

• Short periods of time when email is unavailable are common due to server problems or poor

wireless coverage. If you have problems sending or receiving mail for an extended period of

time, check with your ISP or email service provider to verify that the service is working properly.

• Make sure your ISP or email provider allows you to send and receive email on a wireless device.

Several providers, like Hotmail, do not offer this option at all.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 648

CHAPTER 31 Common Questions

Auto Sync is not working.

• If Auto Sync is occurring and you turn your handheld off or the connection to your email service

provider is disconnected, Auto Sync fails.

• If you are attempting Auto Sync over a network, you must be in range of a network access point

for Auto Sync to work.

I can receive email fine, but am having problems sending email.

If you are able to receive email messages but cannot send them, try these steps, in turn:

• Make sure your ISP or email provider allows you to access email on a wireless device. Several

providers do not offer this option at all; other providers require an upgrade to access email on a

wireless device.

•Turn on ESMTP

. Many services require authenticated access to use their SMTP servers, or

ESMTP.

•Enter the name of a different outgoing mail server for sending mail. Many ISPs, such as cable

companies, require that you have an Internet connection to their network to send email through

their servers. In this case, you can almost always receive email from these accounts, but if you

want to send email, you must send it through another server.

I can’t download any messages.

If the program memory on your device fills up, you cannot download any more messages to your

device. Delete some messages to free up program memory, and try downloading again.

I am trying to synchronize messages on my device with messages on

my computer, but it’s not working.

On your computer, check the advanced account settings for the account you want. Make sure that

the box is checked that allows you to synchronize messages on your device with messages on

your computer.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 649

CHAPTER 31 Common Questions

My vCard or vCal email attachment isn’t forwarding correctly.

WINDOWS ONLY

Palm Desktop software provides several features that work with email client software on a

Windows computer. For these features to work correctly, the email client software must be

properly set up. Follow these steps to check the settings:

1. Click Start on your computer, and then select Settings.

2. Select Control Panel.

3. Select Internet Options, and then click the Programs tab.

4. Make sure that the email field is set to the correct email client software.

5. Click OK.

6. Start the email client software and make sure it is configured as the default MAPI client. Consult

the documentation for your desktop email application for more information.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 650

CHAPTER 31 Common Questions

Privacy

I’ve made records private, but I can’t remember my password to

display them.

First, use the password hint to try to remember the password. If this doesn’t help or if you do not

have a password hint, you can use Security Preferences to delete the password, but your device

deletes all entries marked as private. However, if you synchronize before you delete the password,

the synchronization process backs up all entries, whether or not they are marked private. Then you

can follow these steps to restore your private entries:

1. In Security Preferences, tap in the password box and enter a guess at the password.

2. In the dialog box that appears, select Lost Password.

3. Select Delete Password to remove the password and delete all private records.

4. Synchronize your device with your computer again.

I forgot the password, and my device is locked.

First, use the password hint to try to remember the password. If this doesn’t help or if you do not

have a password hint, you must perform a hard reset to continue using your device. Performing a

hard reset deletes all of the information on your device. To protect your info and create a backup of

your info, do a full sync to back up the contents of your device to your computer often.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 651

CHAPTER 31 Common Questions

Sharing

I can’t beam information to another device or other device.

Depending on the receiving device model, not all information may be sent correctly.

• If you are beaming to another Palm Powered device, confirm that your device and the other

device are 4 to 39 inches (approximately ten centimeters to one meter) apart and that the path

between the two devices is clear of obstacles. Beaming distances to other devices with an IR

port may be different.

• Move your device closer to the receiving device.

• Make sure the receiving device has beam receive enabled.

•Perform a soft reset on both your device and the receiving device.

• Avoid beaming in bright sunlight or fluorescent light. These produce infrared noise that can

make beaming go slower or, in some cases, prevent it from working at all.

When someone beams information to my device, it doesn‘t receive

the info.

• If you are receiving info from another Palm Powered device, confirm that your device and the

other device are 4 to 39 inches (approximately ten centimeters to one meter) apart and that the

path between the two devices is clear of obstacles. Beaming distances to other devices with an

IR port may be different.

• Move your device closer to the sending device.

• Make sure your device has beam receive enabled.

•Perform a soft reset on both your device and the beaming device.

NOTE

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 652

CHAPTER 31 Common Questions

When someone beams information to my device, I get a message

telling me it is out of memory.

• Your device requires at least twice the amount of memory available as the info you are

receiving. For example, if you are receiving a 30KB application, you must have at least 60KB

free.

•Purge old Calendar events and delete unused or unnecessary applications.

I cannot send information to another Bluetooth device.

• Make sure that Bluetooth communication is enabled on both your device and the other device.

• Make sure that the receiving device has a compatible Bluetooth application installed.

• The receiving device must be within range of your device, approximately 25 to 30 feet (8 to 10

meters).

Other Bluetooth devices cannot find my device.

• Tap Bluetooth controls on the status bar to open the Bluetooth settings screen and make sure

that Bluetooth is turned on.

• Select Prefs and make sure the Discoverable setting is set to Yes.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 653

CHAPTER 31 Common Questions

Problems with incompatible applications

palmOne, Inc. works with developers of third-party add-on applications to ensure the

compatibility of these applications with your device. Some third-party applications, however, may

not have been upgraded to be compatible with your device.

Possible symptoms of incompatible applications include:

• Fatal errors needing resets

• Nonresponsive device requiring a reset

• Slow performance

• Abnormal screen display or uneven sound quality

• Problems using Bluetooth technology or other features

• Problems opening an application

• Problems synchronizing

You can determine whether an incompatible application is causing problems by deleting the

application and then operating your device.

After you have deleted the application, try to replicate the operation that created the error. If

removing the application solves your problem, contact the application developer for a solution.

Also, go to www.palmOne.com/us/support/contact/incompatible_apps.html to provide feedback

to palmOne on the application.

Finding a third-party application that is causing a problem

If you have multiple third-party applications installed on your device or have upgraded from an

earlier model of a Palm Powered device, perform the following procedure to remove all third-party

applications from your device. Once you have removed all of the third-party applications, you can

install one application at a time to determine which application is causing the problem.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 654

CHAPTER 31 Common Questions

The following procedures erase all information from your device. Before removing the

applications, do a full sync to back up the contents of your device to your computer.

1. On a Windows computer, open the palmOne folder on your computer, and then open the user

folder for your device. User folder names are often abbreviated as last name, first initial. On a

Mac computer, locate the folder Home/Documents/Palm/Users/<device name>/Backups.

2. Select and drag the Backup folder to the desktop. Make sure you see the Backup folder on the

desktop.

3. On a Windows computer, close the palmOne folder.

4. Perform a hard reset. Synchronize your device with your computer to restore info to your

device’s program memory, and use LifeDrive Manager (Windows) or Drive Mode (Mac) to

restore info to your device’s internal drive.

5. Operate your device and try to replicate problem operations.

6. Do one of the following:

• If your device still has problems, review this Common Questions section for solutions to the

problem. Fix the problem before reinstalling the third-party applications.

• If your device no longer has problems, install the third-party applications one application at

a time using the following procedure:

a. Open the Backup folder you moved to the desktop in step 2.

b. Double-click a PRC file. On a Windows computer, the Quick Install window opens with the

PRC file listed. On a Mac computer, the HotSync Manager window opens with the PRC

file listed.

Alternatively, on a Mac computer, you can drag the PRC file to the Send To

Device droplet instead of double-clicking it.

c. Click Done.

NOTE

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 655

CHAPTER 31 Common Questions

d. Synchronize your device with your computer.

e. Operate your device and try to replicate problem operations.

f. Do one of the following:

• If installing the application re-creates your problem, remove the application and

contact the application developer for a solution. Continue to reinstall your

applications one application at a time to make sure another application is not creating

a problem.

• If installing the application does not cause a problem, go to step a and reinstall

another application.

g. Go to www.palmOne.com/us/support/contact/incompatible_apps.html to provide

feedback to palmOne on the application.

Some applications use more than one PRC file. You should continue to check

each PRC file even if you identify one associated with an application that is causing a

problem on your device, since that application may use other PRC files.

NOTE

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 656

CHAPTER 32

Getting Help

This guide is meant to tell you everything you need to know to set up, customize,

and use your device. However, you may occasionally run into an issue that is not

addressed in this guide. Here are some resources to help you if that happens.

Self-help resources

If you run into a problem with your device, be sure to check these resources first:

•Answers to common questions about your device and its features

• The Palm®Desktop online Help

• The Palm Desktop Software for the Macintosh User’s Guide located in the Documentation folder

on your installation CD

• The palmOne™ Knowledge Library, accessible at www.palmOne.com/support

• The most recent palmOne LifeDrive™device HelpNotes on your regional website

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 657

CHAPTER 32 Getting Help

Technical support

If, after reviewing the self-help resources, you cannot solve your problem, go to

www.palmOne.com/support or send an email to your regional Technical Support office.

Before requesting technical support, please experiment a bit to reproduce and isolate the problem.

When you do contact Technical Support, please provide the following information:

• The name and version of the desktop operating system you are using

• The actual error message or state you are experiencing

• The steps you take to reproduce the problem

• The version of device software you are using and available memory

To find version and memory information, follow these steps:

1. Go to Applications.

2. Open the menus.

3. Select Info from the App menu.

4. Select Version for version info, and Size for memory info.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 658

Product Regulatory Information

FCC Statement

This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1)

This device may not cause harmful interference, and (2) this device must accept any interference received,

including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to

Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful

interference in a residential installation. This equipment generates, uses, and can radiate radio frequency

energy and, if not installed and used in accordance with the instructions, may cause harmful interference to

radio communications. However, there is no guarantee that interference will not occur in a particular

installation. If this equipment does cause harmful interference to radio or television reception, which can be

determined by turning the equipment off and on, the user is encouraged to try to correct the interference by

one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

The use of shielded I/O cables is required when connecting this equipment to any and all optional peripheral

or host devices. Failure to do so may violate FCC rules.

Changes or modifications not covered in this manual must be approved in writing by the

manufacturer’s Regulatory Engineering Department. Changes or modifications made without written

approval may void the user’s authority to operate this equipment.

In August 1996, the FCC of the United States with its action in Report and Order FCC 96-326 adopted an

updated safety standard for human exposure to radio frequency electromagnetic energy emitted by FCC

regulated transmitters. Those guidelines are consistent with the safety standard previously set by both U.S.

and international standards bodies. The design of this product complies with the FCC guidelines and these

international standards.

IMPORTANT

[!]

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 659

Exposure to radio frequency energy (SAR)

In order to comply with FCC RF exposure safety guidelines, this device and its antenna must not be co-

located or operating in conjunction with any other antenna or transmitter. The user of this device should

ensure that the operation of this device is in compliance with these provisions.

FCC ID: O3W830

Industry Canada

The term “IC:” before the certification/registration number only signifies that the Industry Canada technical

specifications were met.

IC:3905A-830

Canadian Wireless Regulatory Notice

This Class B digital apparatus meets all the requirements of the Canadian Interference Causing Equipment

Regulations. Operation is subject to the following two conditions: a) this device may not cause any

interference, and b) this device must accept any interference, including interference that may cause

undesired operation of the device. To prevent radio interference to the licensed service, this device is

intended to be operated indoors, and away from windows to prevent maximum shielding. Equipment (or its

transmit antenna) that is installed outdoors is subject to licensing.

CE Declaration of Conformity

palmOne, Inc., Declares the Product: Device PDA & HotSync® cable

Model Name/Number: LifeDrive

Manufacturer’s Name: palmOne

Manufacturer’s Address: 400 N. McCarthy Blvd.

Milpitas, 95035-5112

Tungsten™ Product Family

Tested to Comply

With FCC Standards

FOR HOME OR OFFICE USE

espons

ibl

arty:

palmOne, Inc.

400 N. McCarthy Blvd.

Milpitas, California 95035

United States of America

(408) 503-7500

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 660

Meets the following European Council Directives:

• 89/336/EEC (EMC Directive)

• 99/5/EC (R&TTE Directive)

• 73/23/EEC (Low Voltage Directive).

Conforms with the following specifications:

• EN 55024: 1998 (Emissions & Immunity)

• EN55022:1998, CISPR 22 1997, Class B Radiated and Conducted Emissions

• IEC 61000-4-2, A1 1998-01, ESD Immunity, 4kV Contact, and 8kV Air Discharge

• IEC 61000-4-3: 1995 RF Immunity, 80-1000MHz, 3V/M, 1kHz, 80% A.M.

• ENV 50204:1996, RF Immunity, 895-905MHz, 3V/m, 200Hz, 50% AM

• IEC 61000-4-4: 1995 EFT Immunity, 1kV on AC port, 5/50nSec, 5kHs Rep. Freq.

• IEC 61000-4-5: 1995 Surge Immunity, 1.2/50uSec, 2kV(peak), Common Mode, 1kV(peak) Differential Mode

• EN61000-4-6:1996, Conducted Immunity, 150kHz-80MHz, 3V RMS, 1kHz, 80% AM

• IEC 61000-4-11: 1994, 100% Voltage Dip 0.5 period, 30% Dip 25 periods and >100% Dip 250 periods

Authorized palmOne Representative: David Waitt

palmOne Compliance Engineer

Date: April 18, 2005

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 661

Battery Warning

Do not mutilate, puncture, or dispose of batteries in fire. The batteries can burst or explode, releasing

hazardous chemicals. Discard used batteries according to the manufacturer’s instructions and in accordance

with your local regulations.

Varning

Eksplosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ som

rekommenderas av apparattillverkaren. Kassera använt batteri enligt fabrikantens instruktion.

Advarsel!

Lithiumbatteri—Eksplosionsfare ved fejlagtig håndtering. Udskiftning må kun ske med batteri af samme

fabrikat og type. Levér det brugte batteri tilbage tilleverandøren.

Varoitus

Paristo voi räjähtää, jos se on virheellisesti asennettu. Vaihda paristo ainoastaan valmistajan suosittelemaan

tyyppiin. Hävitä käytetty paristo valmistajan ohjeiden mukaisesti.

Advarsel

Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type anbefait av

apparatfabrikanten. Brukte batterier kasseres i henhold til fabrikantens instruksjoner.

Waarschuwing!

Bij dit produkt zijn batterijen geleverd. Wanneer deze leeg zijn, moet u ze niet weggooien maar inleveren als

KCA.

Uwaga

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 662

Intrinsic Safety Warning

Warning – Explosion Hazard

• Substitution of components may impair suitability for Class I, Division 2;

• When in hazardous location, turn off power before replacing or wiring modules, and,

• Do not disconnect equipment unless power has been switched off or the area is known to be non-

hazardous.

Wireless Notices—Usage Cautions

In some situations, the user of the wireless device may be restricted. Such restrictions may apply aboard an

airplane, in hospitals, near explosive environment, in hazardous locations etc. If you are not certain of the

policy that applies to the use of this device, please ask for authorization prior to turning on the device.

Static Electricity, ESD, and Your palmOne™ Device

Electrostatic discharge (ESD) can cause damage to electronic devices if discharged into the device, so you

should take steps to avoid such an occurrence.

Description of ESD

Static electricity is an electrical charge caused by the buildup of excess electrons on the surface of a material.

To most people, static electricity and ESD are nothing more than annoyances. For example, after walking over

a carpet while scuffing your feet, building up electrons on your body, you may get a shock -- the discharge

event -- when you touch a metal doorknob. This little shock discharges the built-up static electricity.

ESD-susceptible equipment

Even a small amount of ESD can harm circuitry, so when working with electronic devices, take measures to

help protect your electronic devices, including your palmOne™ device, from ESD harm. While palmOne has

built protections against ESD into its products, ESD unfortunately exists and, unless neutralized, could build

up to levels that could harm your equipment. Any electronic device that contains an external entry point for

plugging in anything from cables to docking stations is susceptible to entry of ESD. Devices that you carry

with you, such as your device, build up ESD in a unique way because the static electricity that may have built

up on your body is automatically passed to the device. Then, when the device is connected to another device

such as a docking station, a discharge event can occur.

SECOND DRAFT palmOne, Inc. Confidential

LifeDrive from palmOne 663

Precautions against ESD

Make sure to discharge any built-up static electricity from yourself and your electronic devices before

touching an electronic device or connecting one device to another. The recommendation from palmOne is

that you take this precaution before connecting your device to your computer, placing the device in a cradle,

or connecting it to any other device. You can do this in many ways, including the following:

• Ground yourself when you’re holding your mobile device by simultaneously touching a metal surface that

is at earth ground.

• For example, if your computer has a metal case and is plugged into a standard three-prong grounded

outlet, touching the case should discharge the ESD on your body.

• Increase the relative humidity of your environment.

• Install ESD-specific prevention items, such as grounding mats.

Conditions that enhance ESD occurrences

Conditions that can contribute to the buildup of static electricity in the environment include the following:

• Low relative humidity.

• Material type (The type of material gathering the charge. For example, synthetics are more prone to static

buildup than natural fibers like cotton.)

• The rapidity with which you touch, connect or disconnect electronic devices.

While you should always take appropriate precautions to discharge static electricity, if you are in an

environment where you notice ESD events, you may want to take extra precautions to protect your electronic

equipment against ESD.

SECOND DRAFT palmOne, Inc. Confidential

Palm 830 PDA W/ WiFi and Bluetooth Capabilities User Manual LifeDrive

Palm Inc PDA W/ WiFi and Bluetooth Capabilities LifeDrive

Contents

Users Manual 2 of 2

Navigation menu

Namespaces

Views

Navigation