Palm 830 PDA W/ WiFi and Bluetooth Capabilities User Manual LifeDrive

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Document Description	Users Manual 2 of 2
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Date Submitted	2005-05-18 00:00:00
Date Available	2005-05-18 00:00:00
Creation Date	2005-05-18 10:43:26
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SECOND DRAFT palmOne, Inc. Confidential
CHAPTER 18
Sending and Receiving Email Messages
Did You Know?
Send retry doesn’t work
for VPN or SSL
connections, or for
accounts for which your
ISP requires you to log in
to the mail server before
sending mail. It also
doesn’t work if you have
configured the security
preferences on your
device to encrypt
databases on the device.
Send retry
Tip
Select the notification to
view a detailed error
message. Viewing the
error message deletes the
notification from the
Reminders screen.
If a send attempt fails for any reason after you select Send (for example, your device is out of
range, or the application cannot connect to the mail server), you can choose to have the
application move the message to the Outbox and keep trying to send the message every 30
minutes, a maximum of three times.
If you put a message in the Outbox, you must select Send to send the message on the first try. The
VersaMail application attempts automatic send retry only after the first send attempt fails. Keep in
mind the following regarding automatic send retry:
• Automatic send retry occurs only if you select Send to send the message manually. It doesn’t
work if you select Get & Send.
• To select automatic send retry, select Yes in the dialog box notifying you that manual send has
failed.
• If automatic send retry succeeds, the message is moved to the Sent folder.
• If automatic send retry fails after the third try, you must send the message manually.
Send retry notifications
If automatic send retry fails after the third try, a notification appears on the Reminders screen.
Send retry notification features include the following:
• A broken envelope icon
shows that automatic send retry has failed. A separate notification
appears for each email account.
• You can choose to disable notifications for send retry failures.
• The Reminders screen shows only the most recent notification for an email account, no matter
how many automatic send retries have been attempted for that account.
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Tip
If you perform a soft reset
or synchronize during a
send retry, the retry is
canceled. You must
manually send any
messages in the Outbox.
Modifying messages in the Outbox
A message in the Outbox waiting for the next automatic send retry can be edited, moved, or
deleted. However, if you edit the message, you must manually send the message. If the manual
send fails, you can choose to store the message in the Outbox to wait for the next automatic send
retry.
During automatic send retry, any message that the VersaMail application is trying to send is in a
locked state. You cannot edit, move, or delete these messages. If you try to modify a message in
the locked state, an error message appears.
If a send retry fails after the third try, the message is stored in the Outbox in the error state. You
can send the message again manually, or edit, move, or delete the message. However, if you edit
the message, you must send the message manually. If the manual send fails, you can choose to
store the message in the Outbox to wait for the next automatic send retry.
Outbox icons in the VersaMail applications
The icons to the left of a message in the Outbox show the message’s status.
Message is waiting either to be manually sent or to be sent during the next send retry. You
can edit, move, or delete a message in this state.
Send retry is currently in process; you cannot edit, move, or delete a message in this state.
Third automatic send retry has failed. You must manually send a message in this state by
selecting Get & Send.
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Sending and Receiving Email Messages
Working with email folders
By default, the VersaMail application displays the messages in an account’s Inbox folder. You can
easily view the messages in a different folder. You can also customize the appearance of the
message list in your email folders, move messages between folders, and create and edit folders.
Viewing another folder
On a folder screen, select the
folders pick list in the upper-right
corner of the screen.
Select the folder you want to view.
Done
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Did You Know?
The customization
options you choose apply
to all email folders, not
just the one you are in.
Customizing the appearance of the message list
You can change display options on the message list, as well as the size of columns in the list.
NOTE Changing column size is available for one-line message view only.
Tip
Select Sort on the
message list to quickly
sort the list by date,
subject, or sender.
In the Inbox or on another folder screen, select Display.
Customize any of the following:
Sort by Select the Sort by pick list,
and then select the column name.
Default is Date.
Sort order Select Descend or
Ascend. Default is Descend.
One- or two-line column view
Select the Show pick list, and then
select 1 line or 2 line view. Default is 2 line.
Columns shown Check the box under the Show pick list for each column you
want to show. The column options change depending on whether you choose a
one-line or a two-line view. Defaults are Sender, Date, and Subject.
Font Select the Font field. Select each pick list in the Select Font dialog box
(Font, Size, Style) and select the option you want. Default is Palm 9 Plain.
Unread and read message color Select the Read and Unread pick lists, and
then select the color you want for each type of message. Default is black.
Continued
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Select OK.
If you selected 1 line view in step
2, change the size of columns in
the message list:
a. Tap on the column divider.
Column divider
b. Drag the column divider to
change the width of the
column.
Done
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Sending and Receiving Email Messages
Tip
You can use the 5-way to
move a single message.
Select the message you
want to move, press Right
to open the Message
menu, and then select
Move To. Then select the
folder you want from the
folders list.
Moving messages between folders
Tip
You can also open the
menus, select Message,
and then select Move To.
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You can move one or more email messages between folders.
In the Inbox or on another folder
screen, select the folder pick list
in the upper-right corner and
select the folder containing the
message(s) you want to move.
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Tip
To select a group of
adjacent messages, drag
the stylus to the left of the
message icons.
Sending and Receiving Email Messages
Move a single message:
a. Tap the envelope icon to the left of the message you want to move, and then
select Move To from the list.
b. From the folders list, select the destination folder you want.
Move multiple messages:
a. Tap to the left of the icon for each message you want to move. A checkmark
appears next to each selected message.
b. Tap a message icon next to a selected message, and then select Move To
from the list.
c. From the folders list, select the destination folder you want.
Select OK.
Done
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Sending and Receiving Email Messages
Creating and editing mail folders
The VersaMail application has certain preset folders, such as Inbox, Outbox, Sent, Drafts, and
Trash. You can create new folders so that you can store email messages by subject, person, or
project.
In the Inbox or on another folder screen, select the folder pick list in the upperright corner, and then select Edit Folders.
Do one of the following:
Create a new folder Select New,
and then enter the new folder name.
Rename a folder Select the
folder name from the list on the
screen, select Rename, and then
enter the new folder name.
Delete a folder Select the folder
name from the list on the screen, and
then select Delete.
NOTE For IMAP accounts only, check the box if you want the change (create,
rename, or delete) to take place on the server as well as on your device.
Select Done.
Done
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Did You Know?
You can forward email
messages from any
folder other than the
Outbox folder.
Working with email messages
Did You Know?
Forwarded messages are
always sent as text only,
even if you received the
original message in
HTML format.
When you receive an email message, you can reply to it or forward it to someone else. You can
also open web addresses (URLs) within messages.
Forwarding an email message
On a folder screen, select the folder pick list in the upper-right corner, and then
select the folder that contains the message you want to forward.
Select the message you want to
forward:
a. Select the email message to
open it.
b. Select Fwd (Forward).
Select Fwd
[ & ] OPTIONAL
Address and send the message.
Add any desired text to the message beneath the subject line.
Done
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Sending and Receiving Email Messages
Did You Know?
Replies are always sent as
text only, even if you
received the original
message in HTML format.
Replying to an email message
Tip
On the message screen,
you can also select Reply
from the Options menu.
Tip
To reply to a message
from the message list, tap
the envelope icon next to
the message you want,
and then select Reply
from the list. Or open the
Options menu and select
Reply.
You can reply to an email message as you are reading it, or you can reply to messages in the
message list.
Select the message you want to reply to.
Create the reply:
a. Select Reply.
b. Select whether to reply to the sender only or to all message recipients listed
in the menu.
c. Enter a reply.
Select Send to send the reply now, Outbox to send it later, or Drafts to work on
it later.
Done
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Setting reply preferences
You can set reply preferences, including whether to include the original message text in a reply, as
well as the name and email address to show on your reply. The preferences you set apply to all
reply messages you send.
Open Reply Options preferences:
a. In the Inbox or on another folder screen, open the menus.
b. Select Options, and then select Preferences.
c. Select Reply Options.
Continued
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Set the preferences you want:
Message text Select whether to
include original message text with
a reply.
Your name Enter the name you
want to appear on your outgoing
messages, such as “Joe Smith.”
Reply to Address with Enter the
email address that you want
recipients to see and reply to on your email messages, only if this is different
from the email address from which you are sending the message. For example,
if you are sending a message from me@yahoo.com but you want recipients to
reply to me@earthlink.net, enter the reply-to address here. A reply-to address
makes it look as though the email came from the address you entered.
BCC Check the BCC box to send a blind copy of any email message you send
to another email address. The blind copy email address is not seen by the other
recipients of the message. For example, if you want a copy of all messages you
send from your device to be sent to your corporate email account, enter that
email address.
Done
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Tip
URLs, email addresses,
and phone numbers in
HTML messages appear
as blue underlined text. In
text messages, most
URLs begin with “http://”
or “www.” To view a page
or file associated with a
URL that does not begin
with “http://” or “www,”
select the URL, copy it,
and paste it into the
address bar in the web
browser.
Working with URLs, email addresses, and phone numbers in a
message
Tip
To receive an alert
confirming that you want
to delete a message,
open the Preferences
menu, select Deletion,
and check the Confirm
deletions box.
In email messages you receive, you can do the following:
• Select a URL to view the web page or file associated with the URL. Selecting the URL opens the
web browser on your device so that you can view the page or file.
• Select an email address to open a new message screen with the address in the To field.
• Select a phone number to dial that number.
Deleting a message
You can delete email messages from any folder. For example, you can delete old messages in the
Inbox or messages that you were working on in the Drafts folder. When you delete a message, it is
placed in the Trash folder.
On a folder screen, select the folders pick list, and then select the folder that
contains the message you want to delete.
Select the bullet next to the icon of each message that you want to delete. To
select adjacent messages, drag the stylus across the bullet to the left of each
message. Lift the stylus and drag again to select additional adjacent messages.
Continued
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Tip
You can also select the
message icon next to a
message and select
Delete in the menu to
delete a message.
Tip
To delete messages on
the server when you
empty the trash on your
device, select the Delete
Msgs on Server setting in
VersaMail Preferences.
Many email providers
have size restrictions for
mail storage. If your
mailbox on the server
becomes full, messages
are returned to the
senders.
Delete the message or messages:
a. Open the menus.
b. Select Delete in the Message menu.
c. Select Also delete message(s) on server if you want to delete the messages
from the server now.
[ ! ] IMPORTANT If you delete a message from the server, you cannot retrieve it
and view it again later.
d. Select OK.
Done
Deleting old messages
Open the Delete Old Messages dialog box:
a. On a folder screen, open the menus.
b. Select Delete Old on the Message menu.
Continued
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Did You Know?
Messages you delete
from a folder are moved
to the Trash folder and
remain there until you
empty the trash.
Sending and Receiving Email Messages
Choose settings for deleting old
messages:
a. Select the Folder pick list, and
then select the folder that
contains the messages you
want to delete.
b. Select the Older than pick list,
and then select One Week,
One Month, or Choose Date. If
you select Choose Date, select
a date from the calendar.
Delete messages:
a. Select Delete.
b. Select Also delete message(s) on
server if you want to delete the
messages from the server now.
[ ! ] IMPORTANT If you delete a message from the server, you cannot retrieve it
and view it again later.
c. Select OK.
Done
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Tip
You can set a preference
to automatically empty
the trash.
Emptying the trash
Did You Know?
Many email providers,
such as Yahoo!, have size
restrictions for mail
storage. If your mailbox
on the server becomes
full, messages are
returned to the senders.
When you delete a message, it is moved to the Trash folder. Deleted email accumulates in the
Trash folder and takes up space on your device. To increase memory, you should empty the trash
regularly.
Open the Empty Trash dialog box:
a. On a folder screen, open the menus.
b. Select Empty Trash on the Message menu.
NOTE If you select to automatically empty the trash, a message asks if you
want to delete the trash.
[ & ] OPTIONAL Select Details to see how many messages are in the trash and
whether the messages are set to be deleted from the server.
Select one of the following options for emptying the trash:
To delete messages from your device as well as from the server
Select Yes if you want to update the server now.
To delete the message from only your device now
Select Both.
Select Device.
Done
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Did You Know?
By default, trash is set to
be emptied automatically,
and the time interval is
set at Older Than 1 Day.
Setting the trash to be emptied automatically
Open the Deletion preferences:
a. Open the menus.
b. Select Options, and then select Preferences.
c. Select Deletion.
Select the settings for automatically
emptying the trash:
a. Check the Auto-Empty Mail from
Trash box if it is not checked.
b. Select the pick list, and then select
one of the following:
• Select Immediately if you want the
trash emptied automatically each
time you delete messages.
• Select a time period if you want messages emptied from the trash
periodically.
c. Select OK.
Done
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Sending and Receiving Email Messages
Did You Know?
In one-line view, read
messages appear in plain
text in the message list;
unread messages appear
in bold text.
Marking messages as read or unread
Did You Know?
POP mail servers do not
support the read or
unread message feature.
For POP accounts,
messages that you mark
appear in plain or bold
text on your device, but
the difference is not
recognized on the server.
When you select a message to read it, it is automatically marked as read. You can also manually
mark messages as read or unread.
Select the message or messages to mark:
a. In the Inbox or on another folders screen, select the folders pick list, and then
select the folder containing the message you want to mark.
b. Select the icon next to the message you want to mark. To mark multiple
messages, select the bullets next to the messages you want to mark.
Do one of the following to mark
the message or messages:
Single message Select Mark
Read or Mark Unread from the
list.
Multiple messages Open the
menus, select Message, and then
select Mark Read or Mark
Unread.
Continued
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Tip
Selecting Both and then
OK also processes any
other pending actions on
the server, such as
deleting messages in the
Trash folder.
Sending and Receiving Email Messages
For IMAP accounts only, select one
of the following:
To mark the messages as read or
unread on your device only
Select Device.
To mark the messages on both your
device and the server and have the
messages marked on the server immediately Select Both, and then select OK
on the confirmation screen.
To mark the messages on both the device and the server and have the
messages marked on the server the next time you synchronize or connect to
the server Select Both, and then select Cancel on the confirmation screen.
Done
Working with attachments
Email may contain attached files, such as Microsoft Word documents, photos, or videos, that you
want to save, view, or install on your device. When you receive a message that has an attachment,
the VersaMail application scans your device to see if you have an application that can open the
attachment.
Attachment file types you can download and open include photos and videos; Microsoft Word,
Excel, and PowerPoint files; HTML pages; text files; and information from applications on your
device such as Contacts, Calendar, and Tasks.
You can also work with attached Palm OS® applications and related files (PRC and PDB files), as
well as compressed ZIP files that contain other files.
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Tip
If an attachment is not
downloaded, the paper
clip does not appear on
the envelope icon. You
need to open the
message and download
the complete message to
see if there are any
attachments.
For other types of files, your device may contain a viewer that can open and view attachments for
that file type. You can open the attachment only if your device has such a viewer. Among the file
types that may be supported are MP3 and AAC files.
Did You Know?
You can download a
maximum of ten
attachments for any
received messages.
Working with a downloaded attachment
In the message list, a paper clip on a message’s envelope icon indicates that the message has an
attachment that has been downloaded. You can save an attached file or view, edit, or install the
file, depending on the file type.
In the Inbox, select the message
with the attachment.
Paper clip
[ & ] OPTIONAL If you choose to get messages by subject only, or if you
choose to get entire messages but the message plus any attachments exceeds
your maximum message size, select More to view the body of the email
message plus any attachments. If prompted, select Yes if you want to download
an attachment that exceeds your maximum message size.
Continued
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Did You Know?
Because downloading
large messages can
consume device
resources, the VersaMail
application displays the
size and asks if you want
to continue downloading
any message that
exceeds your maximum
message size, up to a
total size of 5MB.
Tip
Downloaded attachments
are automatically saved
to the VersaMail
Attachments folder on the
hard drive. Select Save if
you want to also save the
attachment to a specific
location on the drive or to
an expansion card.
Sending and Receiving Email Messages
Select the attachment you want
from the list at the bottom of the
screen, and then do one of the
following:
To open the attachment in the
default viewer Tap the
attachment name.
To open the attachment menu
Tap the folder icon to the left of
the attachment name.
[ & ] OPTIONAL If you open the
attachment menu, select Save to
save the attachment to the hard
drive or to an expansion card, or do
one of the following, depending on
the attachment file type:
FPO
Viewable file: text, Word document,
task, HTML, graphic, and so on
Select View to view the attachment,
or select Select Viewer to choose a
viewer for that attachment. For example, if you have two photo-viewing
applications on your device and you select a photo attachment from the list, you
can select which application to use to view the photo.
Continued
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Cont’d
Palm OS application or database file (PRC or PDB)
installed automatically.
Select View. The file is
Compressed Zip file Select Unzip. The file decompresses, and the files it
contains are listed. Select the name of the file you want, and then select Save,
View, or Install.
When you finish with the attachment, do one of the following:
Done button appears on screen Select Done. This returns you to the list of
attachments, where you can select another attachment.
No Done button appears Go to Favorites and select VersaMail
to the Inbox of the account you were viewing.
to return
Done
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Saving attachments
Downloaded attachments are saved automatically to a default location on your device’s hard
drive; in addition, you can manually save them to a location you choose.
Automatic By default, whenever an attachment is downloaded, it is saved in the VersaMail
Attachments folder on your drive. The email message containing the attachment is saved in your
device’s program memory; only the attachment is saved on the drive.
Items in the VersaMail Attachments folder remain linked to the message to which they were
attached. For example, if you delete the message in VersaMail, the attachment is deleted from the
folder. Or, if the message is automatically deleted after a certain number of days, the attachment is
deleted from the folder at that time.
You can view and work with attachments in the VersaMail Attachments folder in the same way that
you can view and work with any other file on your drive. Use Files to open, edit, or move the
attachment, or use LifeDrive™ Manager to copy the attachment to your computer or to identify it
as a sync item.
NOTE If you edit an attachment in the VersaMail Attachments folder, you are prompted to save
the attachment to a different location on the drive so that the original attachment stays unchanged.
Manual When an attachment is downloaded, you can choose to save the attachment to a
location you specify on your drive or to an expansion card. If you choose this option, the
attachment is saved both in the VersaMail Attachments folder and to the selected location, where
you can work with it as you do with any other file on the drive or on an expansion card.
Attachments you manually save are no longer linked to the original message. If you delete the
message in VersaMail, the attachment remains on the drive or on the card.
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Tip
If you open a message
from the Drafts folder,
you must first select Edit
before you can add an
attachment.
Attaching files to outgoing messages
Did You Know?
You can attach a file to
forwarded messages and
replies as well as to
messages you create.
Tip
You can attach files from
any location on the hard
drive or from an
expansion card inserted
into your device’s
expansion slot.
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You can attach files on your device to email messages you send. For example, you can attach
photos or videos; Word, Excel, and PowerPoint files; and entries from Contacts, Calendar, Memos,
and Tasks.
The maximum size message you can send is 60KB for the body text and approximately 5MB of
total data for any attachments. The maximum number of attachments for any email message is
ten, regardless of the attachments’ total size.
On the New Message screen, tap
the red paper clip icon in the
upper-right corner.
Tap here
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Did You Know?
If you select Files on Card,
the VersaMail application
displays all file types on
the card. You can select a
particular file type, or
select All Files to view all
files on the card.
Attach the file:
a. Select the Type pick list, and then select the file type. The VersaMail
application displays all file types on your device that you can attach to an
email message. Or select to browse files on your device’s internal drive or on
an expansion card.
Tip
To remove an attachment
from an email message,
select the attached file in
the Attachments box, and
then select Delete.
b. Select the file that you want to attach, select Add or Attach, and then select
Done. For photos and videos, check the box next to the items you want, and
then select Done.
NOTE For some file types—for example, addresses or memos—the files to
attach appear in the box at the top of the Attachments screen. For others—for
example, Word or Excel files—a new screen appears from which you can select
the file to attach.
c. Repeat steps a and b for each attachment you want to add, and then select
Done.
Done
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Advanced VersaMail application features
You can customize and optimize your experience using the VersaMail application in any of the
following ways:
• Creating and using filters to determine the types of email messages that are downloaded to your
device
• Managing settings for incoming and outgoing mail
• Adding APOP to an account
• Setting advanced account preferences
• Changing email header details
• Backing up mail databases
• Synchronizing IMAP mail folders wirelessly
• Working with root folders
• Using Secure Sockets Layer (SSL)
Creating and using filters
Filters provide efficient ways to manage email retrieval and storage. When you select Get or Get &
Send, filters determine which email messages are downloaded to your device and in which folder
the downloaded messages are stored.
[ ! ] IMPORTANT If you create a filter, only messages that meet the filter criteria are downloaded
to your device. You don’t see any other messages that have been sent to you, even in your Inbox.
To avoid this, you must set up two filters. For example, suppose you create a filter to have all
messages with “onlinebroker” in the From field moved to your Finance folder. You must then
create a second filter specifying that all mail not containing “onlinebroker” in the From field
should be moved to the Inbox (or other folder you designate). If you don’t create this second filter,
only messages containing “onlinebroker” in the From field are downloaded to your device.
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Tip
Use filters to organize
your incoming messages.
For example, create a
filter so that whenever
you receive email about
sales meetings, it goes
immediately into a folder
you create called Sales.
Or create a filter so that
stock quotes sent to you
by your online brokerage
service go to a folder you
create called Finance.
Go to Favorites and select VersaMail
Open the Filters dialog box:
a. In the Inbox or on another folder screen, open the menus.
b. Select Options, and then select Preferences.
c. Select Filters.
d. Select New.
Continued
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Did You Know?
Filters you create on your
device also apply when
you synchronize
email on your device with
email on your computer.
Sending and Receiving Email Messages
Enter the filter information:
a. Enter a short description of the
filter in the Name field.
b. Enter filter criteria:
To pick list Select the message
header field with the information
contained in the edit line: To,
From, Subject, cc, Size.
For example, you might select
From to download only messages from a particular sender.
Contains pick list
Contain.
Select a filter action: Contains, Starts with, Does NOT
Edit line Enter the text that must be found in the header field. For example, if
you want to sort email with the subject Sales, enter “Sales.” If you enter more
than one criteria, separate each with a comma—for example, Sales, New York.
Then get mail and move to pick list Select the folder or mailbox into which
you want your filtered email to go. You can also create a new folder for storing
the incoming email. Select Edit Folders, and then create a new folder or delete
or rename existing ones.
c. Select OK. The filter appears in the Filters list.
Done
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Tip
Filters that are turned on
execute in the order in
which they appear on the
Filters list. To ensure that
filters execute in the
correct order, move them
up and down the list by
selecting the pick list to
the left of the filter name.
Turning filters on and off
A filter that is turned on applies to all subsequent downloads of email until you deselect it. More
than one filter can be in effect at once. Before you download email, be sure to turn on the filters
you want and turn off those you don’t want.
Open the Filters dialog box:
a. In the Inbox or on another
folder screen, open the
menus.
b. Select Options, and then
select Preferences.
c. Select Filters. The Filters
dialog box appears with the
filters you created.
Continued
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Tip
If you don’t want a filter to
apply to any downloads
at all, be sure to deselect
the filter under both
Connected and
Synchronize.
Sending and Receiving Email Messages
Turn filters on or off:
a. Select the pick list in the upper-left
corner and select one of the
following:
Connected Applies a filter to
messages downloaded to your
handheld over a network connection.
Synchronize Applies a filter to
messages downloaded to your handheld when you synchronize.
b. Check or uncheck the filter boxes to select the filters you do and don’t want
to use for subsequent email transactions.
c. Select OK.
Done
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Tip
Edit a filter to change
either its name or any of
its criteria.
Editing or deleting a filter
Select the filter to edit or delete:
a. In the Inbox or on another folder screen, open the menus.
b. Select Options, and then select Preferences.
c. Select Filters, and then select the name of the filter.
Do one of the following:
Edit Revise your entry in the Name field, your selections in the pick lists, or the
text in the edit line. Select OK.
Delete
Select Delete, select Yes to confirm the deletion, and then select OK.
Select OK.
Done
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Tip
Any connection
preferences you set are
account-specific; they
apply only to the account
you are currently in.
Setting connection preferences
Did You Know?
The default Timeout
setting is 45 seconds. It
can be any number
greater than 0 seconds;
however, if you set the
number too low, your
connection attempt may
time out before you make
a connection with the
email service provider.
Open the Connection Preferences screen:
a. In the Inbox or on another folder screen, open the menus.
b. Select Options, and then select Preferences.
c. Select Connection.
Select any of the following
preferences:
Timeout Sets the number of
seconds to try to connect before
timing out. To change the timeout
period, select the Timeout field
and enter a new value.
Auto-disconnect Automatically
disconnects your remote
connections after each command.
Each command you perform initiates a new call to your ISP. This setting is not
recommended if you plan to perform multiple email transactions in a short
amount of time.
Continued
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Cont’d
Disconnect on Exit Disconnects from the network only after you leave
VersaMail. This feature is an alternative to Auto-disconnect. This option keeps
your connection active while you perform multiple transactions in the
VersaMail application, but automatically disconnects when you move on to a
different application on your device. If this option is not selected, you must
manually disconnect from your ISP.
Modem wait Displays the number of seconds that the modem takes to
initialize itself. If you have a modem, select and enter a number of seconds for
the wait. The typical setting for a wireless modem is 3, and the typical setting
for most normal modems is 0.
Done
Setting server preferences
Server preferences differ for POP and IMAP email accounts.
Open the Server Preferences screen:
a. In the Inbox or on another folder screen, open the menus.
b. Select Options, and then select Preferences.
c. Select Server.
Continued
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Tip
Any server preferences
you set are accountspecific; they apply only
to the account you are
currently viewing.
Sending and Receiving Email Messages
Select any of the following
preferences:
Leave mail on server (POP
accounts only) To get email on
your device but leave it on the
server so you can view it later on
your computer, check the Leave
mail on server box.
Root Folders (IMAP accounts
only) Defines the root folder on
your IMAP server.
Deleted Mail (IMAP accounts only)
specify on the server.
Sent Mail (IMAP accounts only)
the server.
Stores deleted email in the folder you
Shows the name of your Sent Mail folder on
Delete mail on the server Check this box to delete messages on your
provider’s mail server when they are deleted in the VersaMail application.
Done
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Changing email header details
When viewing a message in any folder, you can change the view of the message header. The
email header options are as follows:
Short header
Shows sender’s name or address (From field) and subject line (Subj field).
Select icon to switch to full
header
Full header
•
•
•
•
•
Shows the following:
Sender’s name or email address (From field)
Subject line (Subj field)
Date message was composed, sent, or received (Date field)
Size of message including any attachments (Size field)
Recipient’s name or email address (To field)
Select icon to switch to short
header
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You can also switch between a short header and a full header for a message you are composing.
Short header shows the To and Subject fields only; full header shows the To, cc:, bcc:, and Subject
fields.
Select to switch to
full header
Select to switch
to short header
To switch between short and full headers on either a folder screen or a message screen, select the
header icon in the upper-right corner of the screen.
Synchronizing IMAP mail folders wirelessly
If you create an IMAP folder in an account on your device that matches a folder on the mail server,
you can wirelessly synchronize email messages that you move into or out of the IMAP folder or
that you delete in the folder with messages on your device.
When you synchronize a folder with your device, any email messages in the selected folder on the
mail server are downloaded to the same folder on your device. Any messages moved out of the
selected folder on your device or deleted on your device are moved or deleted in the folder on the
mail server.
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Did You Know?
You can synchronize
folders whose names are
up to 16 characters in
length. You can
synchronize up to 11
custom folders you
create, in addition to the
default folders Inbox,
Outbox, Drafts, Sent, and
Trash.
Prerequisites for wireless IMAP folder synchronization
Tip
If you have a folder on
your handheld that
matches a folder on the
mail server, you do not
need to do anything
before synchronizing
wirelessly.
Depending on how you have set up IMAP folders on your device and/or the mail server, you may
need to do one of the following before you can wirelessly synchronize email messages on your
device with messages on the server:
• If you need to create a folder on both your device and the server, create the folder on your
device and check the Also create on server box.
• If there is a folder on the mail server but you need to create it on your device, you do not need to
check the Also create on server box.
You can turn folder synchronization on or off when getting mail, or you can set synchronization
options from a menu.
Turning IMAP folder synchronization on or off
If you choose to display the Get Mail Options dialog box, you can turn IMAP folder
synchronization on or off in the box.
From within an IMAP email account, select Get or Get & Send.
Check or uncheck the Sync IMAP
Folders box, and then select OK.
Done
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Did You Know?
After you select the
folders to synchronize, a
connection is made to
your email service
provider to update the
server with changes from
your handheld, and to
update your device with
changes from the server.
Synchronizing device and mail server IMAP folders from the
Options menu
Open the Sync IMAP Folders screen:
a. In the Inbox or on another folder screen of an IMAP account, open the
menus.
b. Select Options, and then select Sync IMAP Folders.
Select the folder or folders you want to synchronize from the pick list.
Done
Working with root folders
For IMAP accounts, if you want to synchronize email messages on your device with messages on
the mail server folder, you need to enter the root folder for the account on your device.
Check with your email provider to find out the root folder for your IMAP account.
Using Secure Sockets Layer (SSL)
Secure Sockets Layer (SSL) is a protocol designed to ensure that data you send or receive over a
network or the Internet is secure and authentic. The VersaMail application uses SSL to help
guarantee the secure transmission of email messages that you send or receive. When you set up
an account in the VersaMail application, you are given the option of selecting SSL for incoming
and outgoing mail.
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[ ! ] IMPORTANT For most email providers that support SSL, you must select SSL for both
incoming and outgoing mail. If you select just one or the other, your messages cannot be sent or
received successfully.
If you set up an account that uses an SSL connection on Outlook, Outlook Express, or Eudora, then
SSL is supported in the VersaMail conduit when you synchronize with that account as well.
You cannot use scheduled sending retry of email with accounts that use an SSL connection.
Working with Microsoft Exchange ActiveSync
®
If your corporate email system uses Microsoft Exchange Server 2003, you may be able to use
Microsoft Exchange ActiveSync® on your device. Microsoft Exchange ActiveSync works with the
VersaMail and Calendar applications on your device to directly download email and calendar
information from the server—without going through your desktop computer.
When you create a Microsoft Exchange ActiveSync account in the VersaMail application, both your
email and calendar info synchronize directly with info on the Exchange server; they do not
synchronize with info in your desktop software application, such as Palm® Desktop software or
Microsoft Outlook. Other information on your device, such as contacts, tasks, and memos,
continues to synchronize with information in your desktop software application.
What do I need to use Microsoft Exchange ActiveSync?
To use Microsoft Exchange ActiveSync on your device, you must obtain the following information
from your system administrator:
• Whether the corporate mail system uses a Microsoft Exchange 2003 mail server. If it does not,
you cannot use Microsoft Exchange ActiveSync.
• The name of the mail server that provides wireless access to your mail system. Some
companies do not give out this information because they do not want wireless access to the
system. If you cannot obtain the server name, you cannot use Microsoft Exchange ActiveSync.
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Did You Know?
When you set up a
Microsoft Exchange
ActiveSync account, all
existing Calendar events
are purged from your
device. Then, when you
synchronize your device
with your Exchange
server, events from the
past seven days are
downloaded to your
device. So you don’t end
up with duplicate events.
• Whether a proxy server is used, and, if so, the name of the server.
Tip
Another way an account
that uses Microsoft
Exchange ActiveSync
differs from other
accounts is that there is
no bcc option when you
send a message.
• Whether a virtual private network (VPN) is required to access the server.
How does a Microsoft Exchange ActiveSync email account differ from
other accounts?
An email account that uses Microsoft Exchange ActiveSync differs from other accounts in the
following areas:
• Setting up an account
• Getting messages
• Downloading attachments
• Receiving and working with meeting invitations
• Receiving and working with Calendar events
These features are discussed in this chapter. Most other features of a Microsoft Exchange
ActiveSync account, such as sending messages or attaching files to messages, work like the
features of any other account.
NOTE Email accounts that use Microsoft Exchange ActiveSync do not support mail filters.
Also, you cannot set server preferences from the VersaMail Preferences screen for this type of
account.
Setting up a Microsoft Exchange ActiveSync account
Although Microsoft Exchange ActiveSync works with both the VersaMail and Calendar
applications, you must set up a Microsoft Exchange ActiveSync account in VersaMail.
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On a Windows computer, you can quickly set up a Microsoft Exchange ActiveSync account on
your computer and then synchronize the settings to your device. On a Mac computer, you must set
up the account on your device. You can set up only one Microsoft Exchange ActiveSync account.
[ ! ] IMPORTANT If you set up an email account to use Microsoft Exchange ActiveSync, Calendar
events on your device automatically synchronize directly with info on the Exchange server, along
with email messages. You cannot choose to synchronize Calendar events with info in
Palm Desktop software or Outlook once you set up a Microsoft Exchange ActiveSync email
account. If you do not want to synchronize Calendar events with info on the server, do not set up
a Microsoft Exchange ActiveSync account in VersaMail.
Setting up a Microsoft Exchange ActiveSync account on your
computer
WINDOWS ONLY
Open VersaMail account setup.
Select your username from the drop-down list at the top of the screen, and then
select the option to create a new VersaMail email account. Click Next.
Select the option to synchronize with a mail service from this list, and then
select Exchange ActiveSync. Click Next.
Continued
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Enter the basic account information:
a. Enter a descriptive name for the
account.
b. Enter your account username
and password.
c. Enter your email address for
this account.
d. Click Next.
Enter the name of the Exchange
server, the port number for the
server, and the maximum
message size you want to
download. Check one or both
boxes if the server requires
authentication and/or if you are
using a proxy server. Check with
your system administrator to
obtain this information.
Continued
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[ & ] OPTIONAL
Next.
If you are using a proxy server, enter the server name. Click
[ & ] OPTIONAL To test the account settings you have entered, click Test My
Settings. Click OK after settings have been tested.
Click Finish.
Do one of the following:
a. To synchronize the account information to your device, click the top button.
b. To set up another email account, click the bottom button.
NOTE You can set up only one Microsoft Exchange ActiveSync account. If
you choose to set up another email account, it must be a different type.
10
11
Click Next.
When you have finished setting up all accounts, click Finish on the Transfer
Settings screen.
Done
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Setting up an account on your device
Go to Favorites and select VersaMail
Open the Account Setup screen:
a. Open the menus.
b. Select Accounts, and then
select Account Setup.
c. Select New.
Enter the basic account information:
a. In the Account Name field, enter
a descriptive name.
b. Select the Mail Service pick list,
and then select Exchange
ActiveSync.
c. Select Next.
Continued
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Enter the account username and
password:
a. Enter the username you use
to access your email.
b. Select the Password box,
enter your email account
password, and then select OK.
c. Select Next.
Enter your email address and
Exchange mail server name.
Select Next.
Continued
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Do one of the following:
Finish setup Select Done to
finish setup and go to the Inbox
of the account you set up, where
you can begin getting and
sending email.
Set additional mail options
Select Advanced to set advanced
mail options.
Test settings Select Test My
Settings to test settings for this
account, and then select Done.
Done
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Tip
In most cases, you do not
need to change the
default advanced mail
options. Check with your
system administrator to
see if you need to change
the port number, uncheck
the Use Secure
Connection box, or enter
proxy server information.
Setting advanced mail options on your device
Set incoming mail server
options:
a. Select any of the following:
Port Number By default, the port
number setting is 443. You may need
to change the port number if you
choose not to retrieve incoming mail
over a secure connection.
Use Secure Connection (SSL) By default, this box is checked, meaning you
can retrieve incoming mail over a secure (Secure Sockets Layer, or SSL)
connection. Uncheck the box if you do not want to receive email over an SSL
connection.
b. Select Next.
If you use a proxy server, enter the
proxy server name and port
number, and check the box if your
server requires authentication.
Check with your system
administrator for this information.
When you have finished, select
Done.
Done
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Tip
Increase the time interval
for how many days’
worth of email to retrieve
so that recent messages
are not removed from
your device. Note that the
interval for Calendar
event retrieval is always
seven days.
Getting email messages
Did You Know?
When you set
preferences for getting
messages for a Microsoft
Exchange ActiveSync
account, the Ask Every
Time option does not
appear.
The steps you take for manually getting messages in a Microsoft Exchange ActiveSync account
are the same as for all other accounts, with one exception: You select Sync instead of Get or Get &
Send.
However, what takes place during message retrieval for this type of account is different from that
of other accounts. Here are the important differences:
NOTE These differences apply to an account that uses Microsoft Exchange AutoSync whether
you manually retrieve messages or set up an Auto Sync schedule.
Message retrieval When you get messages manually or through Auto Sync, Microsoft Exchange
ActiveSync not only retrieves email messages directly from the server for the time interval set on
your device (default is seven days); it also retrieves all Calendar events directly from the server for
the preceding seven days. The interval for Calendar event retrieval is always seven days,
regardless of the interval you set on your device.
Wireless synchronization Microsoft Exchange ActiveSync supports wireless synchronization
with the server only. To retrieve email messages and Calendar events, you must select Sync in
VersaMail to make a wireless connection to the server. If you synchronize your device with your
computer, info from other applications—Contacts, Memos, and so on—is synchronized, but email
messages and Calendar events are not.
Message removal Microsoft Exchange ActiveSync removes any email messages from your
device that fall outside the time interval set on the device. For example, if the time interval is set at
seven days, any email messages that are eight days old are removed from your device. This info is
not removed from the Exchange server.
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Did You Know?
When you synchronize a
Microsoft Exchange
ActiveSync account,
a copy of any messages
sent from your device is
placed in the Sent Items
folder on the Exchange
server. A copy of any
messages deleted from
your device is placed in
the Deleted Items folder
on the server.
Did You Know?
When you forward or
reply to a message, the
text is sent from the
server copy of the
message, not from the
copy on your device. This
is faster and may save on
data charges.
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Sending and Receiving Email Messages
Go to Favorites and select VersaMail
[ & ] OPTIONAL
Get messages:
If you are using a VPN connection, connect to your VPN.
a. Open the menus.
b. Select Accounts, and then
select your Microsoft
Exchange ActiveSync
account.
c. Select Sync. This updates
your Calendar events also.
Done
A list of your messages appears in the Inbox. To see downloaded
Calendar events, tap Calendar
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Tip
You can add names and
email addresses directly
to Contacts from the To
field of an invitation.
Previewing attachments
Did You Know?
If you receive meeting
invitations, the
Reminders screen
displays both the number
of new email messages
and the number of new
meeting invitations for
that account—for
example, 5 new
messages/2 new
meetings.
Microsoft Exchange ActiveSync accounts let you view a
list of all attachments to a message, with approximate file
size, so you can decide which ones you want to
download. Unlike with other accounts, you do not need
to fully download a message to view the list of
attachments; it appears dimmed at the bottom of the
message screen whether or not the message is fully
downloaded.
Select an attachment from the list to download it. Once
the message is downloaded, you can work with it just
like any you work with other attachment.
Working with meeting invitations
For Microsoft Exchange ActiveSync accounts only, each time you retrieve messages either
manually or through Auto Sync, Exchange meeting invitations are downloaded to your Inbox.
NOTE You cannot create meeting invitations on your device. You can only receive meeting
invitations sent to you.
Go to Favorites and select VersaMail
Get messages.
Continued
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Tip
After opening an
invitation, you can switch
between full and concise
meeting details by
switching between full
header view and short
header view.
Did You Know?
You can forward meeting
invitations in the same
way that you forward
email messages. The
recipient receives the
message as a meeting
invitation.
Sending and Receiving Email Messages
Select a meeting invitation to
open it. Meeting invitations are
displayed with a unique icon
[ & ] OPTIONAL If the invitation contains an attachment, open the attachment
and view or save it before responding to the invitation. Once you respond to the
invitation the attachment is removed.
Continued
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Did You Know?
When you send your
response, the server is
updated with the new
meeting event and
immediately
synchronizes the event to
the Calendar application
on your device. If you
select Accept, the event
appears as a confirmed
appointment.
Tip
If you receive an updated
meeting invitation, you
can again choose to
accept, decline, or
tentatively accept. If you
receive a meeting
cancellation, you don’t
need to do anything.
Sending and Receiving Email Messages
Respond to the invitation:
a. After reading the invitation,
select Accept
, Decline
or Tentative
(tentatively
accept).
b. Select the response option you
want from the dialog box:
Respond without comments Sends
an immediate email response to the
meeting organizer by means of the Exchange server.
Respond with comments Opens an email response form to which you can
add comments before sending your response. Select Send to send the response
to the meeting organizer by means of the Exchange server.
Respond without reply Updates the server with your reply, but does not send
a response to the meeting organizer.
NOTE If you decline an invitation, the invitation is automatically put into the
Trash folder.
Done
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Working with Calendar events
When you set up an account in VersaMail that uses Microsoft Exchange ActiveSync, the Calendar
application is synchronized directly with the info on the Exchange server as well. Any new
Calendar events on the server for the preceding seven days are downloaded to your device. The
interval for synchronizing Calendar events is always seven days, even if you set a different interval
on your device for synchronizing email messages.
[ ! ] IMPORTANT You cannot choose to synchronize Calendar events with info in Palm Desktop
software or Outlook once you set up a Microsoft Exchange ActiveSync email account. If you want
to stop synchronizing Calendar events with the server, you must delete the Microsoft Exchange
ActiveSync email account.
Only Calendar and VersaMail information is synchronized directly with info on the Exchange
server. Other information on your device, such as contacts, tasks, and memos, continues to be
synchronized with information in your desktop software application—either Palm Desktop or
Outlook.
When using Calendar with Microsoft Exchange ActiveSync, note the following important features:
Time zones Time zones are always included for Calendar events when you use Microsoft
Exchange ActiveSync. When you synchronize your device with the Exchange server and download
new events, the time zone information is included with each event. If you travel to a different time
zone, the event times are automatically adjusted in Calendar on your device when you update
your location on your device.
Attendees For meetings, you can see a full list of attendees to the meeting. From the Day View,
select the event, and then select Details. Select the With field.
NOTE The Attendees field does not appear if the event is not a meeting. It is not available for
events you create on your device.
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Did You Know?
All Calendar events are
also purged from your
device when you change
the time interval for
retrieving email for a
Microsoft Exchange
ActiveSync account, or
when you change the
username, password, or
server name for this type
of account. The next time
you synchronize your
device with the Exchange
server, events for the past
seven days are
downloaded to your
device, so you don’t end
up with duplicate events.
Synchronizing Calendar events using Microsoft Exchange ActiveSync
When you synchronize Calendar events with the info on Exchange server, all of the following take
place:
• Any events you create on your device are synchronized with info on the server.
NOTE You cannot create meeting invitations on your device. You can only receive meeting
invitations sent to you.
• Any events you create or change in Outlook on your computer that are on the Exchange server
are synchronized to your device.
• Any meeting invitations are displayed in the Inbox of your Microsoft Exchange ActiveSync
account in VersaMail. When you respond to an invitation, the response is synchronized to the
server, and then synchronized from the server to Calendar on your device.
Updating Calendar events when you delete a Microsoft Exchange
ActiveSync account
You cannot choose to synchronize Calendar events with info in Palm Desktop software or Outlook
once you set up a Microsoft Exchange ActiveSync email account. If you want to stop synchronizing
Calendar events with info on the server, you must delete the Microsoft Exchange ActiveSync email
account.
When you delete a Microsoft Exchange ActiveSync account, all Calendar events are purged from
your device. Then, when you synchronize Calendar with your desktop software application—
Palm Desktop or Outlook—the events synchronize to your device, so you don’t end up with
duplicate events.
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CHAPTER 18
Sending and Receiving Email Messages
Tips & Tricks
Make your device uniquely
yours. For great tips,
software, accessories, and
more, visit
www.palmOne.com/
mylifedrive.
Related topics
Support
If you’re having problems
with the VersaMail
application or with anything
else on your device, go to
www.palmOne.com/
support.
LifeDrive from palmOne
Click a link below to learn about these related topics:
Moving
Around
Using the Graffiti® 2 command stroke in email messages
Entering Info
Cutting, copying, and pasting text from an email message
Managing Info
Downloading email messages from your computer to your device
Connecting
Setting up a phone connection for sending and receiving email wirelessly
Customizing
Setting preferences for connecting to a network
Common
Questions
Answers to frequently asked questions about the VersaMail application
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CHAPTER 19
Sending and Receiving Text Messages
In this chapter
Creating and sending a text
message
Receiving and viewing a text
message
Editing a draft text message
Setting advanced messaging
features
Related Topics
If you need to get a short message to a
friend or co-worker fast, send a text
message from your device by means of
your mobile phone (GSM phone with
IR or Bluetooth® wireless technology
required; sold separately) to their
mobile phone. Messaging is a popular
way for people to stay connected using
the text messaging features of their
mobile phone.
Benefits
• Enjoy quick communication
• Use text messaging to chat with
friends
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CHAPTER 19
[ ! ] Before You Begin
Before you can send and
receive text messages,
you must set up a phone
connection on your
device to send and
receive information
wirelessly.
»
Key Term
SMS More commonly
known as text messages,
Short Message Service
messages can be
received by most mobile
phones.
Sending and Receiving Text Messages
Creating and sending a text message
[ ! ] IMPORTANT Many SMS service providers charge per text message or part of a text message.
Each message or part is 160 characters. If you create a text message under 161 characters, you are
charged for one message. If you create a message that is 161 to 320 characters, you may be
charged for two messages, and so forth. A counter appears at the top of the page to indicate the
number of characters. Even though a message has more than 160 characters, the message
appears as one message to the person receiving the message.
Go to Applications and select SMS
Select New.
Unread
message
Read
message
Continued
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CHAPTER 19
Tip
If you are concerned
about the length of your
messages, you can have
a warning appear when
multipart messages
exceed the specified
number of parts. Open
the Options menu and
select Preferences. Select
Details and then select
the number of parts from
the Warn over pick list.
Did You Know?
You can create a
signature that you use to
sign your messages by
opening the Options
menu and selecting
Preferences. Enter a
signature on the lines.
You can add your
signature to your
message by opening the
Options menu and
selecting Add Signature.
Sending and Receiving Text Messages
Enter the recipient’s address using one of the following methods:
Select To Select the recipient’s name on the Mobile Number Lookup list, and
then select Add.
Enter directly
Enter the recipient’s mobile phone number on the To line.
In the area below the To line,
enter the text of your message.
Number of characters
[ & ] OPTIONAL You can store your message in your Draft category and work
on it later:
a. Open the menus.
b. Select Draft on the Message menu.
Continued
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Sending and Receiving Text Messages
Send your message:
Select Send Sends the current message now. Selecting Send does not send
any of the other messages in your Outbox.
Select Outbox
Sends your message to the Outbox to be sent later.
Done
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Sending and Receiving Text Messages
Tip
If you want to check your
messages but you don’t
want to send the
messages stored in your
Outbox, open the
Messages menu and
select Check.
Receiving and viewing a text message
Tip
You can also send all the
messages in your Outbox
by opening the Messages
menu and selecting Send.
Did You Know?
You can set an alert that
lets you know a new
message has arrived.
Open the Preferences
menu and check the Alert
sound box. Select the
Alarm pick list to choose a
sound.
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Go to Applications and select SMS
Select Send & Check.
Select the message to open and read it.
Continued
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CHAPTER 19
Did You Know?
You can change how your
messages are listed. You
can sort the messages in
order of one of the
following: Alphabetic,
Date, Phone Number, and
Status. You can also
choose to display the date
the message was
received. Open the
Options menu and select
Preferences. Select from
the Sort by pick list and
select Show date.
Sending and Receiving Text Messages
Store, delete, or reply to the message:
Select Done
The message is kept in the Inbox.
Select Reply A new message is created with the sender’s phone number in the
To line. Any selected text is copied into the new message.
Select Delete
The message is sent to the Trash category.
Archive the message
You can store your message in the Archive category:
a. Open the menus.
b. Select Archive on the Message menu.
Done
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CHAPTER 19
Sending and Receiving Text Messages
Did You Know?
You can store your
message in your Draft
folder and work on it later
by opening the Message
menu and selecting Draft.
Editing a draft text message
Go to Applications and select SMS
Edit the message:
a. Select Draft from the categories pick list.
b. Select the message you want to edit.
c. In the message view, select Edit and edit your message.
Send or store the draft message:
Select Send Sends the current message now. Selecting Send does not send
any of the other messages in your Outbox.
Select Outbox
Sends your message to the Outbox to be sent later.
Select Cancel Opens a dialog box that asks if you want to save the message in
the Draft category. Select Yes to keep your changes and return the message to
the Draft category. Select No to discard your changes and return the message to
the Draft category.
Done
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Sending and Receiving Text Messages
Setting advanced messaging features
Go to Applications and select SMS
Go to the Preferences menu:
a. Open the menus.
b. Select Options, and then select Preferences.
elect
[ & ] OPTIONAL
Set the following parameters:
Confirm Deleted Message Indicates whether a confirmation message appears
each time you delete a message or you select the Empty Trash option from the
Message menu. To display confirmation messages, check this box.
Delete After Transfer Indicates whether data messages are deleted after you
accept the data in the appropriate application. To keep data messages after you
transfer them to the application, uncheck this box.
Continued
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CHAPTER 19
Did You Know?
Outgoing SMS message
settings may depend on
the service offered by
your SMS carrier.
Sending and Receiving Text Messages
[ & ] OPTIONAL
Select Details and set the following parameters:
Leave Messages on Phone Indicates whether messages are deleted from your
phone after you download them to your device. To keep messages on your
phone after you transfer them to your device, select this box.
Return Receipt Determines whether you receive receipt confirmation notices.
To receive receipt confirmation notices, select Requested.
Expires Indicates how long unsent messages remain in your Outbox. Select
from the following options: 4 Hours, 1 Day, 1 Week, 2 Weeks, 1 Month, and
Max. Time.
Message Center Indicates whether your device obtains your mobile phone
service provider’s Message Center number directly from the phone, or whether
you need to enter the number manually. If your phone is already configured to
use SMS, you do not need to change this setting.
Select OK twice.
Done
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CHAPTER 19
Sending and Receiving Text Messages
Tips & Tricks
Make your device uniquely
yours. For great tips,
software, accessories, and
more, visit
www.palmOne.com/
mylifedrive.
Related Topics
Support
If you’re having problems
with SMS or with anything
else on your device, go to
www.palmOne.com/
support.
Click the link below to learn about these related topics:
Moving
Around
• Using menus
Categories
Organizing messages by arranging them into categories and sorting them
Privacy
Keeping messages private by turning on security options
Sharing
• Exchanging messages with other palmOne™ device users by beaming
them
• Sending messages to other Bluetooth® devices by using Bluetooth
wireless technology on your device
Connecting
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• Opening applications
Setting up a phone connection using the Bluetooth technology on your
device to send and receive messages wirelessly
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CHAPTER 20
Browsing the Web
In this chapter
Accessing a web page
Quickly jumping to a page
Changing how you view a
page
Bookmarking your favorite
pages
Disconnecting from and
connecting to the Internet
You use the web for so many things:
checking email, finding driving
directions, getting news, buying gifts.
Now you can take the web with you
almost anywhere you go. Use your
device to make an Internet connection
through your mobile phone, and the
web browser opens the entire web to
you.
Downloading files and pages
Communicating with other
users
Returning to a web page you
recently visited
Changing your home and
start pages
Benefits of the web browser
• Carry the web with you
• View web pages in device-friendly
format
• Store pages for offline viewing
Setting advanced browser
options
Related topics
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CHAPTER 20
[ ! ] Before You Begin
To browse the web, you
must set up a connection
to the Internet from your
device.
If you are accessing a
VPN network, you need to
install VPN software and
set up VPN access. You
can turn on VPN from the
web browser by opening
the Options menu and
selecting Turn VPN On.
»
Browsing the Web
Accessing a web page
You can open web pages, navigate the pages, and do the same things you can do with a desktop
browser.
Accessing a web page using the action bar
Go to Favorites and select Web
Go to the web page you want to view:
a. Select Go to Web Page
Key Term
URL Stands for uniform
resource locator, the
technical name for a web
address. For example, the
URL for palmOne is http://
www.palmone.com.
b. Enter the address of the web page you want to visit. Use the buttons in the
Go to Web Page dialog box for quick entry of characters commonly used in
web addresses. If the web browser recognizes the address that you are
entering due to a previous entry and autofill is enabled, autofill
automatically completes the address.
c. Select OK.
Done
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Browsing the Web
Tip
You can also hide the
address field to show
more of the web page.
Open the Options menu
and select Preferences.
Uncheck the Show
Address Bar box.
Accessing a web page using the address field
Tip
Are you going to need the
information on a web
page when you are
disconnected from the
Internet? You can easily
save a web page for offline viewing.
LifeDrive from palmOne
Go to Favorites and select Web
Go to the web page you want to
view:
Address field
a. Enter the address of the web
page in the address field.
b. Select Go.
Done
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Browsing the Web
Tip
Some websites allow you
to check a box to have
your sign-in name
automatically entered
each time you visit a
particular web page.
Using a password to access a web page
Some websites require you to use a password to gain access to information.
Go to Favorites and select Web
Go to the web page where you must enter the password.
Enter your password to access the web page:
a. Enter your sign-in name in the appropriate field.
b. Tap in the password box, enter your password, and then select OK.
c. Select the button that lets you view the page (Sign In, Enter, Go, and so on).
Done
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Browsing the Web
Did You Know?
Find locates any text,
whether it is letters or
numbers. Find is not
case-sensitive.
Finding information on a web page
Tip
Because of the limited
space on the device
screen, sometimes the
current web address
(URL) is not fully visible.
Use the Page Properties
dialog box to view the full
URL. Open the Page
menu, select Page, and
then select Page Info.
Go to Favorites and select Web
Open the Find field:
a. Go to the web page you want to search.
b. Open the menus.
c. Select Page, and then select Find Text on Page.
Search the web page:
a. Type the text you want to find.
b. Select Find.
Done
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CHAPTER 20
Browsing the Web
Quickly jumping to a page
The action bar icons allow you to quickly move from page to page.
Following a link
Many web pages contain underlined links, which are text or pictures that, when selected, take you
to another web page or to another part of the same page.
Select the link to go to
another web page
Returning to your home page or a page you recently visited
No matter where you navigate on the Internet, you can always return to your home page quickly or
return to a page you have recently visited.
Select the back and forward
arrows to go to previous pages
Select the Home icon to go
to your home page
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Browsing the Web
Tip
You can change your font
size for easier viewing.
Changing how you view a page
Did You Know?
In the Optimized mode,
use the 5-way to browse
the web page. Press Left
or Right to jump to the
previous or next link.
When a link is
highlighted, press Center
to go to the link. Press Up
and Down to scroll
through the web page.
You can change how you view web pages by selecting different display views and dragging the
screen to view different parts.
Go to Favorites and select Web
Go to the web page you want to view.
Select the Display View icon
in the action bar.
Display View icon
Select from one of the following views:
Optimized Displays a modified version of the web page so that it is optimized
for device viewing.
Wide Page Displays the web page as it would appear in a desktop computer
web browser.
Continued
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CHAPTER 20
Browsing the Web
[ & ] OPTIONAL If the web
page is larger than your screen,
you can tap and drag the stylus
to move the web page in any
direction to view different parts
of the web page.
To activate the Tap and Drag
scrolling, you must set the Tap
and Drag setting in the General
Preferences tab under the
Options menu.
This feature is disabled when
you turn on Writing Area
Preferences and use the full
screen for Graffiti® 2 writing.
Done
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»
CHAPTER 20
Browsing the Web
Key Term
Bookmark A pointer to a
web page. The actual
page is not stored, only
the URL. Also called a
Favorite in some
browsers.
Bookmarking your favorite pages
Tip
You can set your
bookmark list as your
start page.
Bookmarking your favorite web pages allows you to quickly return to those pages.
Adding a bookmark
Go to Favorites and select Web
Go to the web page that you want to bookmark.
Open the Bookmark Page dialog box:
a. Open the menus.
b. Select Page, and then select Add Bookmark.
[ & ] OPTIONAL Change the
bookmark name, description, or
URL.
Select OK.
Done
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Browsing the Web
Tip
You can also view your
list of bookmarks by
selecting View
Bookmarks from the Page
menu.
Viewing a bookmarked or saved page
Did You Know?
A saved page is displayed
like a bookmarked page,
except that at the top of
the page appears the text
“Page saved on date size k.”
Bookmarks and saved pages both appear in the Bookmarks View. Saved pages are indicated by a
small triangle in the upper-right corner of the bookmark.
Go to Favorites and select Web
Select the Bookmark icon
Select the name of the
bookmarked or saved page you
want to visit.
On the bottom right of the screen
are five icons representing the
first five bookmark pages. Select
the bookmark page icon to
display the page. You can also
tap the arrow to go to the next
page.
Bookmark
page arrow
Bookmark page icons
Done
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Browsing the Web
Tip
You can clean up your
bookmark list by deleting
old bookmarks or saved
pages you no longer use.
Select the bookmark,
select Edit, and then
select Delete.
Editing information about a bookmark or saved page
You can edit or delete any bookmark or saved page that does not have a lock icon next to it.
Go to Favorites and select Web
Select the Bookmark icon
Go to the Edit Bookmarks List dialog box:
a. Select the Bookmark icon
b. Open the menus.
c. Select Bookmarks, and then select Edit Bookmarks.
Edit the bookmark information:
a. Select the name of the bookmarked or saved page that you want to edit.
b. Change the bookmark or saved page name, description, or address (URL) by
selecting the appropriate option.
Select OK.
Done
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Browsing the Web
Arranging the bookmark list
The web browser includes ten pages so that you can arrange bookmarks and saved pages in a
logical fashion. For example, you can store travel links on one page, stock links on another, and
business links on a third page.
Go to Favorites and select Web
Go to the Edit Bookmarks List dialog box:
a. Select the Bookmark icon
b. Open the menus.
c. Select Bookmarks, and then select Edit Bookmarks.
Arrange the bookmarks:
a. Use the stylus to drag and
drop bookmarks into different
slots on the current page to
organize them.
b. Move a bookmark to a
different page by dragging
and dropping it onto the Page
icon. Page icons represent the
ten bookmarked pages with
ten slots each for bookmarks.
Select OK.
Done
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Browsing the Web
Did You Know?
Generally, if you are
using a GPRS service,
you are charged only for
the data sent. If you are
using a GSM service, you
are charged for the time
you are connected.
Disconnecting from and connecting to the Internet
Tip
When you are in another
application and you tap a
URL, the web browser
connects to the Internet
and displays the page.
The web browser also
opens when you select an
HTML file that you
receive as an email
attachment.
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While you’re working with stored information in the web browser, such as saved pages, stored
versions of pages, and so forth, you can disconnect from the Internet to reduce usage charges.
You can connect to the Internet again when you need access.
Disconnecting from the Internet
Go to Favorites and select Web
Disconnect from the Internet:
a. Open the menus.
b. Select Page, and then select Disconnect.
Done
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Browsing the Web
Tip
If the connection is not
established, do one of the
following:
Connecting to the Internet
Select Cancel to stop the
connection process.
Select Change Network to
select a different service
to connect to.
Go to Favorites and select Web
Connect to the Internet:
a. Open the menus.
b. Select Page, and then select Connect.
Alternately, you can enter a URL on the address line and select Go.
Done
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Browsing the Web
Tip
If you decide that the
download process is
taking too long, you can
stop it. To stop a web
page from downloading,
select the Stop icon in the
action bar. To stop a file
from downloading, select
Cancel in the Download
dialog box.
Downloading files and pages
Did You Know?
The maximum file size
you can download
through the web browser
is 2MB.
You can download files or save files for viewing when you are not connected to the Internet.
Downloading a file
Go to Favorites and select Web
Go to the web page you want to view.
Select the link of the file you want to download.
Select a download option:
Application name Downloads the file to an application. For example, if you
are downloading a Word document, the file downloads into Documents To Go.
Card If you have an expansion card installed, the file downloads onto the card.
If you don’t have an expansion card installed, the file is downloaded into the
default folder for that file type on the device’s internal drive. If that file type does
not have a default folder, it downloads into a folder called Blazer Downloads.
Select Save, and then select OK.
Done
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Browsing the Web
Did You Know?
Saved pages are listed
with the bookmarks in the
Bookmark List. The saved
pages have an orange
corner.
Saving a web page
Did You Know?
The web browser also
functions as a viewer,
enabling you to quickly
view certain files while
working in other
applications. For
example, if you read an
email message that has a
file attached in HTML
format, select the file and
the web browser opens
so that you can view the
file.
Tip
Saving a web page on
your device allows you to
view a web page without
being online.
LifeDrive from palmOne
If you want to save a web page (such as a travel itinerary or Internet order receipt) indefinitely, you
can create a saved page. The copy is stored on the device until you delete it.
Go to Favorites and select Web
Go to the web page you want to save.
Go to the Save Page dialog box:
a. Open the menus.
b. Select Page, and then select Save Page.
Save the web page:
a. Change the page name or
description if you want.
b. Select OK.
Done
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Browsing the Web
Tip
Suppose you have an
HTML file on your
desktop computer that
you want to carry with
you. Download the file
onto device’s internal
drive or expansion card
and use the web browser
to view the page on your
device.
Viewing a saved file
You can use the web browser to view web pages or image files that are on the device’s internal
drive or an expansion card. The types of file that can be viewed include HTML, HTM, GIF, and JPG.
Press the Files button
Select a file or folder to open it.
A web browser icon appears to the left of the file name in the Files list if it is a
file that is automatically opened in web browser.
Done
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Browsing the Web
Communicating with other users
You can communicate with others by means of email or beaming.
Sending email by means of an Internet email account
You can use your Internet email account to send an email message and attachments.
Go to Favorites and select Web
Log in to your Internet email account:
a. Go to the web page that allows you to log in to your email account.
b. Enter your username and password.
Compose your email message.
Send or save the email message.
Done
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Browsing the Web
Tip
You can delete all pages
saved in the History list
by selecting Clear All.
Returning to a web page you recently visited
Tip
Create a bookmark to
save the location, or
create a saved page to
save the content of a web
page indefinitely.
Using the Back and Forward icons to browse through the pages you recently visited, one page at a
time, can be tedious. Instead, open the History list to go to a page you recently visited. You can go
back to a page you remember visiting but did not bookmark. Use the History list to jump directly to
that page. Items in the History list are sorted chronologically.
0R
Go to Favorites and select Web
Open the History dialog box:
a. Open the menus.
b. Select Page, and then select History.
Select the web page you recently
visited.
Done
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Browsing the Web
Changing your home and start pages
You can change the page that your Home Page icon
browser starts with when it is first opened.
goes to, or change the page that the web
Changing your home page
You can choose a home page from any web address.
0C
Go to Favorites and select Web
Open the Preferences Page dialog box:
a. Open the menus.
b. Select Options, and then select Preferences.
c. Select the Page tab.
Continued
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CHAPTER 20
Browsing the Web
Select the Home Page box.
Enter the URL you want as your home page by doing one of the following:
• To select one of the last five pages you viewed, select the Previously Viewed
pick list and select a URL.
• Enter a URL on the Address line.
Select OK twice.
Done
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CHAPTER 20
Browsing the Web
Changing your start page
You can select the start page you want your device to open to when you first open the web
browser.
Go to Favorites and select Web
Open the Preferences Page dialog box:
a. Open the menus.
b. Select Options, and then select Preferences.
c. Select the Page tab.
Select the Start with pick list, and select the page you want to start with when
you first open the web browser:
Home Page
The page you have set as your home page.
Last Page Viewed
The last page you viewed before exiting the web browser.
Bookmarks The Bookmarks dialog box opens. The web browser does not
connect to the Internet.
Blank Page
Select OK.
An empty page with no URL or dialog box
Done
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CHAPTER 20
Browsing the Web
Setting advanced browser options
You can change options on your device to improve the speed, ease of use, and security of your
browsing experience.
Changing how images are downloaded
Images in web pages can be very large. You can set an option to make web pages download faster
by removing images altogether.
Go to Favorites and select Web
Open the General Preferences dialog box:
a. Open the menus.
b. Select Options, and then select Preferences.
c. Select General tab.
Check or uncheck the Disable Images box to disable or enable images.
Select OK.
Done
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CHAPTER 20
Browsing the Web
Tip
Filling out an order form
or application on the web
usually requires entering
several pieces of
information: your name,
address, phone number,
and so on. When you
enable autofill, your
device stores the
information you entered
in these fields. The next
time you use that order
form and type the first
few letters in a field, your
device remembers the
last item you entered in
that field that started with
those letters, and fills in
the field.
Setting whether to automatically complete web addresses and
form fields
Your device can store information, such as web addresses and form fields. If autofill is enabled,
when you enter the first few letters of a URL you’ve entered before in the URL Entry field, your
device completes the URL for you. Also, when you are filling out forms and applications, your
device can complete the information for you.
Go to Favorites and select Web
Open the General Preferences
dialog box:
a. Open the menus.
b. Select Options, and then
select Preferences.
c. Select General tab.
Check or uncheck the Disable Auto Complete box to enable or disable autofill.
Select OK.
Done
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»
CHAPTER 20
Browsing the Web
Key Term
Cookie Some websites
store information in a
small text file, called a
cookie, that is saved on
your device. A cookie
usually stores
information about you
and your preferences for
that website. A site can
use this information to
customize the pages you
see the next time you
visit. Allowing a website
to create a cookie does
not give the site access to
the rest of your device. A
cookie stores only the
information you provide
while visiting the website.
Allowing websites to remember personal information
By default, your device saves the cookies it receives. If you want more privacy, you can tell your
device not to accept cookies.
Go to Favorites and select Web
Open the General Preferences
dialog box:
a. Open the menus.
b. Select Options, and then
select Preferences.
c. Select General tab.
Check or uncheck the Disable cookies box.
Select OK.
Done
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CHAPTER 20
Browsing the Web
Key Term
Cache The cache in your
device is a block of
memory that stores web
pages so you can view
them again without
accessing the Internet.
Cached web pages are
saved, thereby saving the
content you’ve viewed
even when you exit the
web browser.
Setting preferences for storing web pages
Tip
Remember that your
device has a limited
amount of memory.
Choose a cache size that
lets you store at least a
few pages but still leaves
room on your device for
other data and
applications. A value of at
least 1MB is
recommended.
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Your device stores web pages automatically in the cache.
Go to Favorites and select Web
Open the Advanced Preferences dialog box:
a. Open the menus.
b. Select Options, and then select Preferences.
c. Select Advanced.
Continued
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Browsing the Web
Change the size and content of the
cache by using the following options:
Set memory limit for storing pages
Sets the amount of memory used for
your cache. Pages are cached so they
load faster the next time you view them.
Cookies Indicates how much
memory is being used by cookies.
Clear Cache
Clears the cache immediately and frees the memory.
Clear cache on exit Check the box to clear the cache each time you exit the
web browser. Uncheck the box to keep the cache from session to session.
Select OK.
Done
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CHAPTER 20
Browsing the Web
Key Term
Proxy server A server
that provides access to
files from other servers
by retrieving them either
from its local cache or
from the remote server.
Setting preferences for using a proxy server
Your device comes with the proxy server turned off. You can turn the proxy server on and
configure a proxy server.
Go to Favorites and select Web
Open the Advanced Preferences dialog box:
a. Open the menus.
b. Select Options, and then select Preferences.
c. Select Advanced.
Continued
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Browsing the Web
Set your proxy server preferences:
a. Select Set Proxy.
b. Check or uncheck the Use proxy server box to use or not use a proxy server.
c. If you want to use a proxy server, select the Use Proxy box and enter the
appropriate server address and port number.
d. Select OK.
Select OK.
Done
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Browsing the Web
Setting whether to accept JavaScript
You can choose to bypass JavaScript elements on the web pages you view. JavaScript is often
used on web pages for interactive content.
Go to Favorites and select Web
Open the General Preferences dialog box:
a. Open the menus.
b. Select Options, and then select Preferences.
c. Select General tab.
Check or uncheck the Disable JavaScript box to enable or disable JavaScript.
Select OK.
Done
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CHAPTER 20
Browsing the Web
Tips & Tricks
Make your device uniquely
yours. For great tips,
software, accessories, and
more, visit
www.palmOne.com/
mylifedrive.
Related topics
Support
If you’re having problems
with the web browser or with
anything else on your device,
go to www.palmOne.com/
support.
LifeDrive from palmOne
Click a link below to learn about these related topics:
Moving
Around
• Opening applications
• Using menus
Categories
Organizing messages by arranging them into categories and sorting them
Connecting
Setting up a phone connection using the Bluetooth® wireless technology on
your device
VersaMail®
Sending email messages using a link from a web page.
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CHAPTER 21
Dialing Phone Numbers from Your Device
In this chapter
Dialing a number
Using speed dial
Related topics
Need to dial a number? You can dial
phone numbers directly from a Contact
using Quick Connect. If you don’t have
the number listed as a contact, you can
tap the number on the Dialer keypad,
select Dial, and your mobile phone
begins dialing (GSM phone required;
sold separately). Your call history stays
on your device for easy access later.
Benefits of Dialer
• Easily dial numbers that are not in
Contacts by using the keypad on your
device screen
• Keep your call history on your device
• Quickly dial numbers using speed
dial
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CHAPTER 21
[ ! ] Before You Begin
Before you can dial a
number, you must set up
a phone connection on
your device.
Dialing Phone Numbers from Your Device
Dialing a number
Tapping out a number on your device is sometimes easier than using your mobile phone.
Entering a number
Go to Applications and select Dialer
Tap the telephone number on the keypad.
Digits appear in the numeric display
Enter phone number and select Dial
Select Clear to delete last digit from numeric display.
Select and hold to clear entire numeric display
Select and hold the 0 key to add a + (plus) to the
number sequence
Select Dial.
Done
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CHAPTER 21
Dialing Phone Numbers from Your Device
Redialing the most recently used number
Go to Applications and select Dialer
Dial the most recently used number:
a. Select Dial to display the most recently used number.
The most recently dialed number is displayed
Select Dial
b. Select Dial again to dial the number.
Done
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Dialing Phone Numbers from Your Device
Did You Know?
Dialer keeps a list of 11 of
the most recently dialed
numbers.
Dialing a number from the Call History List
Did You Know?
If the number is a speed
dial entry, the name from
the speed-dial entry
appears in the Call
History list.
Go to Applications and select Dialer
Dial the number from the list:
a. Select History.
b. Select an entry from the History list.
Select entry to enter number on Dialer screen
c. Select Dial.
Done
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CHAPTER 21
Dialing Phone Numbers from Your Device
Using speed dial
Speed dial allows you to store ten of your most commonly used numbers and to dial one with a
single tap.
Adding a speed-dial entry
Go to Applications and select Dialer
Add a speed-dial entry:
a. Select Speed.
b. Select an empty speed-dial button.
Select empty
speed-dial button
c. Enter a name and telephone number.
d. Select OK.
Done
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CHAPTER 21
Dialing Phone Numbers from Your Device
Dialing a number using speed dial
Go to Applications and select Dialer
Dial the number:
a. Select Speed.
b. Select one of the named
speed-dial buttons.
Done
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Dialing Phone Numbers from Your Device
Tip
You can go directly to the
Edit Entry dialog box by
tapping and holding a
speed-dial button.
Editing a speed-dial entry
Go to Applications and select Dialer
Select an entry to edit:
a. Select Speed.
b. Select Edit.
c. Select an entry.
Select Edit
Edit the entry.
Select OK, and then select Done.
Done
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Dialing Phone Numbers from Your Device
Tips & Tricks
Make your device uniquely
yours. For great tips,
software, accessories, and
more, visit
www.palmOne.com/
mylifedrive.
Related topics
Support
If you’re having problems
with Dialer or with anything
else on your device, go to
www.palmOne.com/
support.
LifeDrive from palmOne
Click a link below to learn about these related topics:
Moving
Around
Opening applications
Connecting
Connecting your device to a mobile phone
Contacts
Using Quick Connect and Tap-to-Connect in Contacts to dial phone numbers
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CHAPTER 22
Sharing Information
In this chapter
Using the Send command
Beaming
Other ways of sharing
information
Related topics
You have to get this memo to your
boss—now. Or the photo of the
grandkids in their Halloween costumes
to your mom. After you’ve used your
device to create or capture that
important business and personal
information, it’s time to share it with
others.
Your device comes equipped with a
variety of options for sharing
information, so that you can choose
the quickest, most convenient way of
sending your info.
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Benefits of sharing
• Keep others up-to-date with
meaningful business and personal
information
• Choose the most convenient sharing
method from a variety of options
• Create an informal backup copy of
important info
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CHAPTER 22
[ ! ] Before You Begin
You must complete all the
prerequisites for the
messaging application.
To use your device’s builtin Bluetooth wireless
technology, you must set
up a phone connection. To
use it with your device’s IR
port, run Phone Link
Updater, and then use the
Phone Link application to
set up a phone connection.
Did You Know?
You can also easily send
information from the
desktop component of
many applications. For
example, you can send
photos from the
palmOne™ Media desktop
application. See the online
desktop help for
information.
Sharing Information
Using the Send command
You can send information from within an application—such as a photo or video, a contact, or an
appointment—to other Palm OS® device users. You can also send a category of information or
even an entire application.
You can use the Send command in many applications to send information wirelessly using one of
the following methods:
• Using the built-in Bluetooth® wireless technology on your device
• As an attachment to an e-mail message
• As part of a text message
Sending information from within an application using Bluetooth
technology
You can use your device’s built-in Bluetooth technology to send information directly to another
device that includes Bluetooth technology. You must be within range of the receiving device to
send information using Bluetooth technology. The maximum range is approximately 25–30 feet
(8–10 meters); however, the shorter the range, the more quickly and accurately you can send
information.
Tip
If you are unable to send
information to another
device, try moving closer to
the receiving device.
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CHAPTER 22
Sharing Information
Select the information you want to send:
a. Open an application.
b. Select the entry you want.
Select a sending method:
a. Open the menus.
b. Select the Send menu item in
the leftmost menu. In most
applications, the leftmost menu
is named Record.
c. Select Bluetooth, and then
select OK.
Select the receiving device on the Discovery Results screen, and then select OK.
The information is sent to the receiving device.
Done
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CHAPTER 22
Sharing Information
Tip
Create a category of
Calendar events such as
your child’s soccer
schedule, and then send
the entire category to
your spouse’s device.
Sending a category using Bluetooth technology
Did You Know?
When you send a
category, the individual
entries within the
category (contacts,
memos, photos, and so
on) appear as unfiled
items on the receiving
device.
Select the category you want to send:
a. Open an application.
b. From the list view, select the pick list in the upper-right corner and select the
category you want. This takes you to the list view within the selected
category.
Send the category:
a. Open the menus.
b. Select the Send Category menu item in the leftmost menu.
c. Select Bluetooth, and then select OK.
Select the receiving device on the Discovery Results screen, and then select OK.
The information is sent to the receiving device.
Done
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CHAPTER 22
Sharing Information
Did You Know?
You can send an
application from an
expansion card inserted
into expansion slot. Tap
the Send From pick list
and select the expansion
card.
Sending an application using Bluetooth technology
Select the application you want
to send:
a. Go to Applications.
b. Open the menus.
c. Select Send on the App menu.
d. Select the application you
want to send.
NOTE You cannot send an
application that has a lock icon
next to the application size.
Send the application:
a. Select Send.
b. Select Bluetooth, and then select OK.
Select the receiving device on the Discovery Results screen, and then select OK.
The information is sent to the receiving device.
Done
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CHAPTER 22
Sharing Information
Using the Send command with the VersaMail® application
You can send information as an attachment to an email message using the Send command.
Follow the procedures for sending information, a category, or an application. Select VersaMail in
the Send With dialog box. The VersaMail® application opens, displaying a blank message with the
information you want to send as an attachment. Address the message, enter a subject line, and
then select Send or Get & Send.
Using the Send command with SMS
NOTE You cannot send a category or an application with SMS.
You can send information as part of a text message using the Send command. Follow the
procedure for sending information. Select SMS in the Send With dialog box. The SMS application
opens, displaying a new text message with the information you want to send as the body of the
message. Address the message, and then select Send.
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Sharing Information
Tip
For best results when
beaming, the devices
should be between 4 and
39 inches (10 centimeters
and one meter) apart, and
there should be a clear
path between them.
Beaming
Tip
Beaming works best for
smaller items. If you have
larger items, you can use
Bluetooth wireless
technology. Expansion
cards are convenient for
sharing very large items.
Beaming information from within an application
Using the IR port on your device, you can beam information from within an application, such as a
photo or video, a contact, an appointment, or a task, to other Palm Powered™ devices. You can
also beam a category of information or even an entire application.
NOTE The receiving device must be turned on. Depending on the receiving device model, not
all information may be sent correctly.
Select the information you want to beam:
a. Open an application.
b. Select the entry you want.
Continued
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Sharing Information
Beam the information:
a. Open the menus.
b. Select the Beam menu item in the leftmost menu. The leftmost menu in most
applications is named Record.
c. When the Beam dialog box appears, point your device’s IR port directly at
the IR port of the other device.
IR port
Wait for the Beam dialog box to indicate that beaming is complete.
Done
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Sharing Information
Tip
Create a category of
Calendar events such as
your meeting schedule,
and then beam the entire
category to your business
partner’s device.
Beaming a category
Tip
When you receive a
beamed item, you can file
the item in a category
using the Receive dialog
box.
Select the category you want to beam:
a. Open an application.
b. From the list view, select the pick list in the upper-right corner and select the
category you want. This takes you to the list view within the selected
category.
Beam the category:
a. Open the menus.
b. Select the Beam Category menu item in the leftmost menu.
c. When the Beam dialog box appears, point your device’s IR port directly at
the IR port of the other device.
IR port
Wait for the Beam dialog box to indicate that beaming is complete.
Done
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Sharing Information
Beaming an application
Select the application you want
to beam:
a. Go to Applications.
b. Open the menus.
c. Select Beam in the App menu.
d. Select the location of the app
from the Beam From pick list.
e. Select the application you
want to beam.
NOTE You cannot beam an
application that has a lock icon
next to the application size.
Continued
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Sharing Information
Beam the application:
a. Select Beam.
b. When the Beam dialog box appears, point your device’s IR port directly at
the IR port of the other device.
IR port
Wait for the Beam dialog box to indicate that beaming is complete.
Done
Other ways of sharing information
Here are some other ways of sharing information:
• Copy information or an application onto an expansion card inserted into the expansion slot, and
view the information by inserting the card into the slot on another Palm Powered device.
• Copy information such as a photo or video from your device to your computer, or from your
computer to your device by synchronizing.
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Sharing Information
Tips & Tricks
Make your device uniquely
yours. For great tips,
software, accessories, and
more, visit
www.palmOne.com/
mylifedrive.
Related topics
Support
If you’re having problems
with sharing information or
with anything else on your
device, go to
www.palmOne.com/
support.
LifeDrive from palmOne
Click a link below to learn about these related topics:
Synchronizing
Sharing information by synchronizing your device with your computer
Expansion
Sharing information by saving it to an expansion card that can be viewed
from another device
Connecting
Setting up a connection with a phone to share information wirelessly
VersaMail
Sending information as an attachment to an email message
SMS
Sending information as part of a text message
Common
Questions
Answers to frequently asked questions about sharing information
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CHAPTER 23
Managing Your Expenses
In this chapter
Adding an expense
Choosing currency options
Deleting expenses
Tired of trying to re-create your
business trip when you return?
Expense makes it easy to keep track of
what you paid for that dinner in New
York with your new sales group.
Customizing the expense list
Working with Expense on
your computer
Related topics
You can track costs for meals, lodging,
transportation, entertainment, and
more, and save all of the information in
one convenient place. You can even
transfer the information to a
spreadsheet on your computer.
Benefits of Expense
• Monitor your business and personal
expenses
• Easily retrieve expense information
• Create expense reports faster
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CHAPTER 23
Managing Your Expenses
Did You Know?
Expense is not just for
business. Use it to help
plan your budget by
figuring out how much
you spend each month on
things like entertainment
and dining out.
Adding an expense
Go to Applications and select Expense
Enter the expense:
a. Select New.
Tip
Add an expense simply
by writing the first letter
of the expense type. For
example, entering D
opens a dinner item with
today’s date.
To enable this feature on
your device, open the
Options menu and select
Preferences. Check the
automatic fill box.
b. Enter the amount of the expense.
c. Select the Expense type pick list and select a type.
NOTE You must select an Expense type if you want to save the item.
Expense
type pick list
Tip
Change the date of an
expense by selecting the
date of the item.
Continued
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CHAPTER 23
Tip
Add extra information to
your expense items.
Select the item and select
Details. Then select Note
and enter the
information.
Managing Your Expenses
Enter the details of the expense:
a. Select Details.
b. Select each field where you want
to enter information, and enter it.
Category Select a category to sort
your expenses.
Tip
Select Lookup in the
Attendees list to pull
names from Contacts.
Type
Did You Know?
After you synchronize,
you can send your
expense information to a
spreadsheet on your
computer.
Enter the expense type.
Payment
Select how you paid for the expense.
Currency
symbol.
Select the currency used to pay the expense. You can preset this
Vendor and City Enter the vendor and city associated with the expense. For
example, a business lunch might be at Rosie’s Cafe in San Francisco.
Attendees
Enter the people associated with the expense.
c. Select OK.
Done
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That’s it. Your device automatically saves the expense. Make sure
you have a current backup. Synchronize often.
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Managing Your Expenses
Tip
If you travel a lot, update
the currency pick list, so
that you can quickly get to
the symbols you need.
Choosing currency options
Did You Know?
Use separate categories
for related expenses. For
example, create a London
category for a trip to
London. After you file
your expense report for
the London trip, you can
easily delete the related
expenses with the Purge
command.
Customizing the currency pick list
Expense is even easier to use when you customize the currency list. You can choose what
currencies appear in the pick list, and what symbol automatically appears in new expenses, and
you can even create your own currency symbol.
Place the currency symbols that you use most often in the currency pick list.
Go to Applications and select Expense
Open the Receipt Details dialog box:
a. Select an expense item.
b. Select Details.
Select the currency symbol(s)
that you want to see in the pick
list:
a. Select the Currency pick list,
and then select Edit
currencies.
Continued
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Managing Your Expenses
Tip
If you’re entering several
expenses that all use the
same currency, change
the preset currency to
that symbol to save time.
Cont’d.
b. Select one of the Currency
pick lists and select the name
of the country whose currency
symbol you want to display.
Currency
pick list
c. Select OK, and then select OK
again.
When you’re finished
with those expenses,
change it again to the
next one you’ll use.
Done
The expense list now displays the currencies you selected.
Presetting the currency symbol
Choose which currency symbols appear when you add a new expense.
0S
Go to Applications and select Expense
Open Expense Preferences dialog box:
a. Open the menus.
b. Select Options, and then select Preferences.
Continued
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Managing Your Expenses
Choose the default currency:
a. Select the Default Currency
pick list.
b. Select the symbol you want to
appear when you add new
expenses.
c. Select OK.
Done
Creating a currency symbol
If the currency you want to use is not in the pick list of countries, you can create your own symbol.
Go to Applications and select Expense
Open the Custom Currencies dialog box:
a. Open the menus.
b. Select Options, and then select Custom Currencies.
Continued
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Managing Your Expenses
Create the custom symbol:
a. Select a Country box.
b. Enter the name of the country
and the symbol that you want.
c. Select OK, and then select OK
again.
Done
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CHAPTER 23
Managing Your Expenses
Deleting expenses
Delete individual expenses, or an entire category of expenses at once.
Deleting an individual expense
Go to Applications and select Expense
Select the expense you want to delete.
Delete the item:
a. Open the menus.
b. Select Delete Item in the Record menu.
[ & ] OPTIONAL
computer.
Check the box to save an archive copy of the expense on your
Select OK.
Done
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Managing Your Expenses
Tip
To combine expenses
from different categories,
rename one category to
match the other
category’s name.
Deleting an entire category of expenses
Did You Know?
There is another way to
delete a category. Select
the Category pick list and
select Edit Categories.
Select the Delete
command to delete the
selected category and
move all of its entries to
the Unfiled category.
Go to Applications and select Expense
Open the Purge Categories
dialog box:
a. Open the menus.
b. Select Purge on the Record
menu.
Delete the category and all of its items:
a. Select the category you want to delete.
b. Select Purge.
c. Select Done.
Done
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Managing Your Expenses
Did You Know?
Customizing the expense
list makes it easy to see
how much you spent on
each type of expense. For
example, to see how
much you spent on taxis,
sort your expenses by
type so that all your taxi
expenses appear
together in the list.
Customizing the expense list
Use categories to further
refine your list.
You can change the appearance of the expense list.
Go to Applications and select Expense
Select Show.
Select the pick lists to change any of the
following items, and then select OK:
Sort by
Sort expenses by date or type.
Distance Show distance in miles or
kilometers.
Show currency Show or hide the currency
symbol in the expense list.
Done
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Managing Your Expenses
Working with Expense on your computer
WINDOWS ONLY
Use Expense on your computer to view and manage the expenses you create on your device.
Check out the online Help in Palm® Desktop software to learn how to use Expense on your
computer. The online Help includes info about the following topics:
• Adding, editing and deleting expense items
• Organizing your expenses by date, type, amount, notes, or category
• Viewing expense items as a list, large icons, or small icons
• Converting a list of expenses to a single currency
• Printing expense reports
• Transferring expense information to other applications, such as Microsoft Excel, using the Send
or Export command in Palm Desktop software
To open Expense on your computer, double-click the Palm Desktop icon on the Windows desktop,
and then click Expense on the Launch bar.
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CHAPTER 23
Managing Your Expenses
Tips & Tricks
Make your device uniquely
yours. For great tips,
software, accessories, and
more, visit
www.palmOne.com/
mylifedrive.
Related topics
Support
If you’re having problems
with Expense or anything
else on your device, go to
www.palmOne.com/
support.
Click a link below to learn about these related topics:
Moving Around
• Opening applications
• Using menus
Entering
Information
• Adding contacts to the attendees list with Lookup
• Entering information with Graffiti® 2 characters and ShortCuts
Calculator
Performing basic math calculations associated with your expenses
Categories
• Creating and editing categories
• Organizing expenses by type and sorting them
Customizing
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Setting number formats
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CHAPTER 24
Performing Calculations
In this chapter
Calculator buttons
Viewing recent calculations
Related topics
Whether you’re figuring the tip on a
restaurant bill or balancing your
checkbook, it’s always nice to have a
calculator on hand. And because it’s
part of your device, there’s no need to
carry a separate calculator.
Benefits of Calculator
• Always have a calculator with you
• Store calculations for later use
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CHAPTER 24
Performing Calculations
Tip
Use the memory buttons
to store and recall a
number you enter in
multiple calculations.
Calculator buttons
Tip
If you make a mistake
entering a number in the
middle of a calculation,
use the CE button to
re-enter the number
without starting the
calculation over.
Tip
Open the Options menu
and select Advanced
Mode to display a
scientific calculator.
Clear any value in the Calculator memory.
Recall the stored value from the memory and enter it into the current
calculation.
Place the current number into memory. The current number is added
to the total that is already in the memory. Tapping this button does
not affect the current calculation; it just places the value in memory.
Clear the last number you entered.
Clear the entire calculation so that you can start over.
Enter a number, and then select this button to change it to a
percentage.
Enter a number, and then select this button to calculate the square
root of the number.
Enter a number, and then select this button to make it negative.
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CHAPTER 24
Performing Calculations
Did You Know?
Viewing recent
calculations is helpful
when double-checking
the math in your
checkbook register.
Viewing recent calculations
Did You Know?
Calculator History also
has these functions:
Clear Select to clear the
calculator’s history.
Copy Select to copy the
history of calculations.
Then paste them into
another application by
opening the Edit menu
and selecting Paste in the
other application.
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View recent calculations to confirm that you entered everything correctly.
Go to Applications and select Calculator
Open the History dialog box:
a. Open the menus.
b. Select Edit, and then select
Show History.
c. Select OK.
Done
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CHAPTER 24
Performing Calculations
Accessing different calculators
Do you need a scientific or financial calculator? Your calculator has a variety of modes that can
help you calculate formulas in a number of different areas.
Go to Applications and select Calculator
Access the advanced mode calculators:
a. Open the menus.
b. Select Options, and then select Advanced Mode. You can now use the
scientific calculator.
c. If you want to use other calculators, such as finance, logic, statistics, or area,
open the menus, select Options, and then select a mode from the list.
Done
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CHAPTER 24
Performing Calculations
Tips & Tricks
Make your device uniquely
yours. For great tips,
software, accessories, and
more, visit
www.palmOne.com/
mylifedrive.
Related topics
Support
If you’re having problems
with Calculator or anything
else on your device, go to
www.palmOne.com/
support.
LifeDrive from palmOne
Click the links below to learn about these related topics:
Moving Around
• Opening applications
• Using menus
Entering
Information
Entering numbers with Graffiti® 2 characters
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CHAPTER 25
Keeping Your Information Private
In this chapter
Choosing a security level
Marking information as
private
Setting the level of privacy
Using a password
You probably wouldn’t leave your door
unlocked at night, so why should it be
any different with your device? When
you think about the amount of
personal and private information
stored there, you’ll definitely want to
protect it.
Locking your device
Using Quick Unlock
Encrypting your information
Limiting the number of
password attempts
Related topics
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Benefits of privacy
• Protect information if your device is
misplaced
• Hide private information
• Unlock your device using only one
hand
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CHAPTER 25
Keeping Your Information Private
Choosing a security level
There are a variety of security levels available for your device. Choose the level that provides the
best mix of security and convenience.
Activating no security features All entries are accessible to anyone who has your device. This
includes entries that are marked private but are not masked or hidden.
Masking private entries without creating a password Masked entries are displayed when
selected. This provides some degree of privacy for private entries, but anyone can view the info by
simply selecting it.
Hiding private entries and creating a password
is entered. This is the basic level of security.
Private entries are displayed when the password
Encrypting entries (requires assigning a password) Entries are scrambled whenever your device
locks, and are only displayed when the password is entered. Choose to encrypt all information, or
just private entries. This feature provides better security than hiding private entries and assigning
a password.
Limiting the number of password attempts Selected information is deleted after a specified
number of incorrect password attempts. Use this feature along with encryption for the highest
level of security.
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CHAPTER 25
Keeping Your Information Private
Marking information as private
Marking an entry as private is the first step in protecting your info.
Open an application.
Create a new entry, or select the entry that you want to make private.
Mark it as private:
a. For existing Contacts, select
Edit.
Private box
b. Select Details.
c. Check the Private box.
d. Select OK.
e. In Contacts and Memos, select Done.
Done
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CHAPTER 25
Keeping Your Information Private
Tip
You can also set the level
of privacy from within
certain applications.
Open the Options menu,
select Security, and then
select the level of privacy
from the Privacy pick list.
Setting the level of privacy
Add further protection to your private entries by setting the privacy level (hidden/masked).
Hiding or masking private entries
Open Security:
a. Go to Applications.
b. Select Prefs
c. Select Security.
Select the display option for private entries:
a. Select the Private Records pick list.
b. Select one of these options, and then select Done.
Show
Display private entries.
Mask Block entries with a gray bar; you can see the bar onscreen, but you
can’t see the entries’ content.
Hide
Make private entries invisible.
Continued
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CHAPTER 25
Tip
Use a password to
protect confidential work
or personal information.
If your device is lost or
stolen, this information
will be safe.
Keeping Your Information Private
Cont’d.
Masked entry
Done
Viewing an entry that is masked
To open a masked entry, select the entry. If you have a password, enter it in the Show Private
Records dialog box, and then select OK. When you close a masked entry, it remains masked.
Using a password
Further protect your hidden or masked entries by creating a password, which is needed to display
the contents of hidden/masked entries.
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CHAPTER 25
Keeping Your Information Private
Tip
The best passwords
consist of a mix of letters,
characters, and numbers.
Longer passwords are
better than short ones.
Any password you create
is case-sensitive.
Creating a password
Open Security:
Password box
a. Go to Applications.
b. Select Prefs
c. Select Security.
Create a password:
a. Select the Password box.
b. Enter a password with
Graffiti® 2 writing, the
numeric keypad, or the
onscreen keyboard.
c. Select OK.
Continued
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CHAPTER 25
Keeping Your Information Private
Tip
In Palm® Desktop
software, you can require
password entry for
private info to display.
Open the Tools menu and
select Options, and then
select Security.
Confirm the password and enter a hint:
a. Enter the password again, and then select OK.
b. Enter a hint to help you remember the password if you forget it, and then
select Done.
Select Done.
Done
Changing a password
You can change your password at any time. You must enter the current password before you can
change it.
Open Security:
Password box
a. Go to Applications.
b. Select Prefs
c. Select Security.
Continued
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CHAPTER 25
Keeping Your Information Private
Enter your current password:
a. Select the Password box.
b. Enter the current password,
and then select OK.
Change your password:
a. Select OK.
b. Enter a new password, and
then select OK.
Confirm the password and enter a hint:
a. Enter the password again, and then select OK.
b. Enter a hint to help you remember the password if you forget it, and then
select Done.
Select Done.
Done
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CHAPTER 25
Keeping Your Information Private
Deleting a password
You can delete your password at any time. You must enter the current password before you can
delete it.
Enter your password:
a. Select the Password box.
b. Enter the current password,
and then select OK.
Delete your password:
a. Select Unassign.
b. Select Done.
Done
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CHAPTER 25
Keeping Your Information Private
Deleting a forgotten password
If you forget your password, your device displays the password hint (if you entered one) to help
you remember the password. If you still can’t remember the password, you can delete it from your
device. Deleting a forgotten password also deletes all entries marked as private.
[ ! ] IMPORTANT Be sure to synchronize your device with your computer before and after this
procedure, so you can restore any private entries that were deleted along with the password.
Open Security:
Password box
a. Go to Applications.
b. Select Prefs
c. Select Security.
Open the Incorrect Password
dialog box:
a. Select the Password box.
b. Tap any number on the
keypad, and then select OK.
Continued
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CHAPTER 25
Keeping Your Information Private
Delete the forgotten password:
a. Select Lost Password.
b. Select Delete Password.
Synchronize your device with your computer to restore any private entries that
were deleted.
[ & ] OPTIONAL
Create a new password.
Done
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CHAPTER 25
[ ! ] Before You Begin
To use the locking feature,
you must first create a
password for your device.
Tip
To start your device when
it is locked, turn it on.
Enter your password, and
then select Done.
Keeping Your Information Private
Locking your device
Protect the entire contents of your device, whether marked private or not, by using your password
to lock your device. You can set your device to lock automatically, or you can lock it manually.
[ ! ] IMPORTANT If you lock your device, you must enter the exact password to unlock it. If you
forget the password, your device will show you the hint you entered to help you remember the
password. If you still cannot remember the password, you must do a hard reset to resume using
your device. A hard reset deletes all of the information on your device, including your password.
You can restore the information by synchronizing your device with your computer.
Locking your device automatically
Open Security:
a. Go to Applications.
b. Select Prefs
Auto Lock box
c. Select Security.
Open the Lock Device dialog box:
a. Select the Auto Lock box.
b. If necessary, enter your password, and then select OK.
Continued
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CHAPTER 25
Keeping Your Information Private
Select one of these lock options:
Never Always leave your
device unlocked.
When power is off
Automatically lock your device
whenever you turn it off.
At a preset time Set a time
when your device will
automatically lock.
After a preset delay Set a
period of inactivity after which
your device will automatically
lock.
Select OK, and then select Done.
Done
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CHAPTER 25
Keeping Your Information Private
Locking your device manually
Open Security:
a. Go to Applications.
b. Select Prefs
c. Select Security.
Lock
Select Lock.
Select Lock Device.
Done
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CHAPTER 25
[ ! ] Before You Begin
To use Quick Unlock, you
must first create a
password for your device.
Tip
You can change a Quick
Unlock combination at
any time. Follow the
same steps you used to
create the combination.
Keeping Your Information Private
Using Quick Unlock
You can unlock your device by creating a special combination sequence with the 5-way
navigator—similar to the combination you use to open a padlock. Use this sequence in place of
your password to quickly unlock your device. Quick Unlock works only with your first three
attempts to unlock your device. After three attempts, you must use your password to unlock your
device.
Creating a Quick Unlock combination
Open Security:
a. Go to Applications.
b. Select Prefs
Quick Unlock box
c. Select Security.
Open the Quick Unlock dialog box:
a. Select the Quick Unlock box.
b. If necessary, enter your password, and then select OK.
Continued
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CHAPTER 25
Keeping Your Information Private
Create a Quick Unlock
combination sequence:
a. Use the 5-way or tap the
onscreen navigator to create a
combination.
For example, you might
choose Left-Right-Left as a
combination.
b. Select OK.
Select Done.
Done
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When your device is locked, you can now unlock it by using the
Quick Unlock combination, or by entering your password.
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CHAPTER 25
Keeping Your Information Private
Deleting your Quick Unlock combination
Open Security:
a. Go to Applications.
b. Select Prefs
Quick Unlock box
c. Select Security.
Open the Quick Unlock dialog box:
a. Select the Quick Unlock box.
b. If necessary, enter your password, and then select OK.
Delete the Quick Unlock
combination:
a. Select Unassign.
b. Select Done.
Done
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CHAPTER 25
[ ! ] Before You Begin
To use encryption, you
must first create a
password for your device.
Keeping Your Information Private
Encrypting your information
You can encrypt selected information whenever your device locks. This means that your
information is scrambled so that it cannot be read. When you unlock your device and enter your
password or Quick Unlock combination, the encrypted information is unscrambled.
The more information you select for encryption, the longer your device takes to scramble (and
unscramble) the information. Also, applications that use large files, such as palmOne™ Media,
take a long time to encrypt. In these cases, consider the trade-off between security and
convenience.
Open Security:
a. Go to Applications.
b. Select Prefs
c. Select Security.
Continued
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CHAPTER 25
Keeping Your Information Private
Open the Encrypt Data dialog
box:
a. Select Options.
b. Check the Encrypt data when
locked box.
c. Select Choose Applications.
Select the applications you want
to encrypt, and then select OK.
Continued
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CHAPTER 25
Tip
Synchronize your device
with your computer
frequently to prevent loss
of information if intrusion
protection is triggered.
Did You Know?
Incorrect Quick Unlock
attempts are not included
in the intrusion protection
counter.
Keeping Your Information Private
[ & ] OPTIONAL To encrypt
only the private entries in the
applications you selected, check
the Encrypt private records only
box.
Select OK, and then select Done.
Done
Limiting the number of password attempts
You can set the number of incorrect password attempts that are allowed before selected
information is deleted from your device. This feature, called intrusion protection, protects
sensitive information from an intruder who uses an automated means to try every possible
combination until the password is found. Use intrusion protection if you keep highly confidential
information on your device.
[ ! ] IMPORTANT If you limit the number of password attempts, be sure to use Keylock to prevent
accidental password attempts while your device is in a purse or pocket.
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CHAPTER 25
Keeping Your Information Private
Open Security:
a. Go to Applications.
b. Select Prefs
c. Select Security.
Set the number of password
attempts:
a. Select Options.
b. If necessary, enter your
password, and then select OK.
c. Select the Intrusion Protection
box.
Intrusion
Protection box
d. Enter the number of
password attempts that are
allowed before selected
information on your device is
deleted.
Continued
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CHAPTER 25
Tip
The number of password
attempts must be
between 5 and 99.
Keeping Your Information Private
Select the information that is
deleted after the set number of
failed attempts:
a. Select the Delete pick list and
select one of these options:
No Data No information is
deleted after the set number of
failed attempts.
Private Records All entries
marked private are deleted after
the set number of failed
attempts.
All Data All information you
entered and all applications you
installed on your device are
deleted after the set number of
failed attempts.
b. Select OK.
Select OK two more times, and then select Done.
Done
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CHAPTER 25
Keeping Your Information Private
Tips & Tricks
Make your device uniquely
yours. For great tips,
software, accessories, and
more, visit
www.palmOne.com/
mylifedrive.
Related topics
Support
If you’re having problems
with private entries or
anything else on your device,
go to www.palmOne.com/
support.
LifeDrive from palmOne
Click a link below to learn about these related topics:
Moving Around
• Opening applications
• Using menus
Managing Info
Creating a backup of your information
Customizing
Entering your owner information in case your device is lost or stolen
Maintaining
Doing a hard reset
Common
Questions
Answers to frequently asked questions about privacy
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CHAPTER 26
Using Categories to Organize Information
In this chapter
Adding a category
Renaming a category
Deleting a category
Placing information in a
category
Viewing information by
category
Related topics
If you’re like most people, you use your
device to manage your work life and
your personal life. Yet these two areas
contain so many details: your children’s
after-school activities, your conference
schedule, your shopping list for the
week, and entertainment.
Categories help you organize different
aspects of your life, no matter how you
choose to group them.
Benefits of categories
• Better organize your information
• Easily retrieve the information you
need
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CHAPTER 26
Using Categories to Organize Information
Did You Know?
You can have up to
15 categories in an
application.
Adding a category
Tip
Colors make it easy to
find the info you need in
Calendar.
You can add categories in many applications: Contacts, Expense, Memos, Note Pad, Tasks, and
palmOne™ Media. (In palmOne Media, categories are called albums.) Place individual entries in
these categories to easily get to a group of related items.
In addition to putting individual entries into a category, you can also put entire applications into
categories. For instance, you may find it convenient to put Expense and Calculator into a category
called Money.
Tip
Add a category in
Contacts that contains all
of your medical numbers
for quick access.
Other useful categories in
Contacts are Emergency,
for fire, ambulance, and
police; Children, for your
children’s school and
friends; and
Entertainment, for
restaurants or theaters
that you visit often.
• To add a category for individual entries in one of the applications above, open
that application.
• To add a category for applications, go to Applications.
Add a new category:
a. Select the pick list in the
upper-right corner, and then
select Edit Categories.
b. Select New and enter the
name of the new category.
c. Select OK, and then select OK
again.
Done
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CHAPTER 26
Using Categories to Organize Information
Tip
If you want to combine
items in different
categories, rename one
category to the other
category name.
Renaming a category
Did You Know?
Some categories, like All
and Unfiled, come with
your device and cannot
be changed.
• To rename a category within an application, open that application.
• To rename a category for applications, go to Applications.
Rename the category:
a. Select the pick list in the upper-right corner, and then select Edit Categories.
b. Select the name of the category you want to change, and then select
Rename.
c. Enter a new category name, and then select OK.
d. Select OK again.
Done
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CHAPTER 26
Using Categories to Organize Information
Tip
In Expense, you can
delete a category,
including its contents,
with the Purge command.
Deleting a category
If you delete a category, the items in that category will move to the Unfiled category.
• To delete a category within an application, open that application.
• To delete a category for applications, go to Applications.
Delete the category:
a. In Calendar, select an event, and then select Details.
b. Open the list of categories:
Calendar
Select the Category pick list.
All other applications Select the pick list in the upper-right corner, and then
select Edit Categories.
c. Select the name of the category you want to delete, and then select Delete.
d. Select OK.
Done
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CHAPTER 26
Using Categories to Organize Information
Tip
You can also enter new
information into a
category by opening the
application, and then
selecting the category
from the upper-right
corner. Select New and
enter the information.
Placing information in a category
You can place individual entries into categories within an application. For example, you may want
to place some of your contacts in a category called Medical.
You may also find it convenient to view applications in groups. You may want all of your games in
one category, or all of your multimedia applications in another. Then you can go right to the group
of applications you need.
NOTE An entry or application cannot be placed in more than one category.
Placing an entry in a category
Open an application that contains a category option. In Calendar, go to Day
View.
Open an entry.
In Note Pad only: skip to step 5.
Open the Details dialog box:
Contacts Select Edit, and then select Details.
All other applications
Select Details.
Continued
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CHAPTER 26
Tip
To place an entry in a
different category, simply
select a different category
from the Category pick
list.
Using Categories to Organize Information
Place the entry in a category:
a. Select a category from the Category pick list.
Category
b. If necessary, select OK.
c. If necessary, select Done.
Done
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CHAPTER 26
Using Categories to Organize Information
Placing an application in a category
Go to Applications.
Open the Category dialog box:
a. Open the menus.
b. Select Category in the App menu.
Place the application in a
category:
a. Select the pick list next to the
application you want to place
in a category.
FPO
b. Select a category, and then
select Done.
Done
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CHAPTER 26
Using Categories to Organize Information
Tip
In Applications view,
scroll through the
categories by pressing
Right or Left on the 5-way
navigator. To view all of
the applications on your
device, select the All
category.
Viewing information by category
Tip
Scroll through the
categories in Contacts by
repeatedly pressing the
Contacts button.
• To view entries by category, open an application that contains categories.
• To view applications by category, go to Applications.
Display the category you want to view:
Calendar Select Show Category List, and then select the category you want to
view from the pick list.
All other applications Select the category you want to view from the pick list
in the upper-right corner.
Pick list
Done
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CHAPTER 26
Using Categories to Organize Information
Tips & Tricks
Make your device uniquely
yours. For great tips,
software, accessories, and
more, visit
www.palmOne.com/
mylifedrive.
Related topics
Support
If you’re having problems
with categories or anything
else on your device, go to
www.palmOne.com/
support.
LifeDrive from palmOne
Click a link below to learn about these related topics:
Moving Around
• Opening applications
• Using menus
Calendar
Color-coding your events in Calendar
Media
Organizing photos or videos into albums
Sharing
Beaming a category to another Palm Powered™ device
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CHAPTER 27
Managing Clock Settings
In this chapter
Checking the current date
and time
Setting the primary location
Choosing secondary
locations for other time
zones
Forget your watch? Or just forget to
reset it when you landed in Toronto?
Neither matters, as long as you have
your device. Not only can you rely on it
for the correct time, but you can even
set an alarm so you don’t miss that
early flight back home.
Modifying the locations list
Setting the alarm clock
Changing the clock display
Related topics
Benefits of World Clock
• Always have the correct time, no
matter where you are
• No need to carry a separate alarm
clock
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»
CHAPTER 27
Managing Clock Settings
Key Term
Primary location
Typically a city in the time
zone in which you live.
Checking the current date and time
You can easily check the current date and time by going to Applications and selecting
World Clock
to display the date and time.
Setting the primary location
In World Clock, you can set the location, date, and time for a primary location. The settings for this
primary location are used by all of the applications on your device.
0.
Go to Applications and select World Clock
Select the primary location:
Primary location
pick list
a. Select the primary location
pick list.
b. Select the location you want
to be the primary location.
If you need more choices,
modify the locations list.
Done
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Managing Clock Settings
Did You Know?
When the Daylight
Savings settings are
active, the time changes
according to the rule for
the primary location. For
example, in North
America, the time
changes at 2:00 a.m.; in
Europe, it changes at
1:00 a.m.
Setting the date and time for the primary location
You can set the date and time in Preferences, as you did during the initial setup of your device, or
in World Clock. When you change the date and time in one application, it is automatically changed
in the other.
Go to Applications and select World Clock
Select Set Date & Time.
Set the date:
Year
a. Select the Set Date box.
Month
b. Select the arrows to select the
current year.
Day
c. Select the current month.
d. Select the current day.
Continued
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Managing Clock Settings
Set the time:
a. Select the Set Time box.
Hour
Minute
b. Select the hour and minute
boxes, and then select the
arrows to change them.
c. Select AM or PM, and then
select OK.
Select Done.
Done
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Managing Clock Settings
Tip
If you have friends,
family, or colleagues in
another time zone, select
a city in their zone as your
secondary location.
When you need to
contact them, you can
easily check to see what
time it is where they are.
Choosing secondary locations for other time zones
Set World Clock to display the date and time for two other locations.
Go to Applications and select World Clock
Select the pick list next to one of
the secondary locations.
Pick list
Select the location you want to use as the new secondary location.
If you need more choices, modify the locations list.
Done
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Managing Clock Settings
Tip
If you know what you’re
looking for in a long pick
list, use Graffiti® 2
writing to find it faster.
Enter the first letter of the
word, and then locate
your item.
Modifying the locations list
You can edit the locations list so that the locations you use most often are easy to find.
Adding new locations
Go to Applications and select World Clock
Open the Edit List dialog box:
a. Select a location pick list.
b. Select Edit List.
Add the new location:
a. Select Add.
b. Scroll through the list to
select a location that is in the
same time zone as the city
you want to add.
c. Select OK.
Continued
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Managing Clock Settings
[ & ] OPTIONAL Select each
setting you want to change.
Name Enter the name of the
location.
Time Zone Select the time
zone for the location.
Daylight Saving Time Check for
your device to automatically
adjust the date and time for
Daylight Saving Time in this
location.
Start and End dates Select the
boxes to change the start and
end dates of Daylight Saving
Time, if necessary.
Select OK, and then select Done.
Done
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Managing Clock Settings
Deleting a location
Go to Applications and select World Clock
Select the location you want to
delete:
a. Select a location pick list.
b. Select Edit List.
c. Select a location, and then
select Remove.
Select OK, and then select Done.
Done
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Managing Clock Settings
Did You Know?
Use World Clock to set an
alarm within the next 24
hours. Set alarms outside
of this timeframe in
Calendar.
Setting the alarm clock
Did You Know?
Remember to put your
device on local time. If
you travel from
San Francisco to London,
make London your
primary location so that
all your alarms ring on
time, instead of eight
hours late.
Go to Applications and select World Clock
Set the alarm:
a. Select the Alarm box.
b. Select the time columns to set the hour and minute, and then select OK.
NOTE Alarms set in World Clock use the time set for the primary location.
Alarm box
Tip
Set an alarm while you’re
working to remind you
when to leave to get to
your appointment on
time.
Continued
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Tip
To turn off an alarm
before it sounds, select
the Alarm box, and then
select Alarm Off.
Managing Clock Settings
[ & ] OPTIONAL
Select the alarm sound and volume:
a. Open the menus.
b. Select Options, and then select Alarm Preferences.
c. Select the pick lists to select the alarm sound and volume.
NOTE This volume setting does not affect the other sounds on your
device, including the alarms you set in Calendar. You can change the volume of
these other sounds in Preferences.
d. Select OK.
Done
Responding to the alarm clock
When the World Clock alarm sounds, select one of these three options:
OK
Cancel the reminder message and return to the current screen.
Snooze Close the alarm reminder message and return to the current screen. The message
appears again in five minutes. In the meantime, an indicator blinks in the upper-left corner of the
screen to remind you of the upcoming alarm.
Go To
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Cancel the reminder message and open World Clock.
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Managing Clock Settings
Changing the clock display
Go to Applications and select World Clock
Open the Display Options dialog box:
a. Open the menus.
b. Select Options, and then select Display Options.
Select any of the following options, and then select OK:
Show Multiple Locations Display the secondary locations. Deselect it to
display only the primary location.
Show Date
Display the date in World Clock.
Done
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Managing Clock Settings
Tips & Tricks
Make your device uniquely
yours. For great tips,
software, accessories, and
more, visit
www.palmOne.com/
mylifedrive.
Related topics
Support
If you’re having problems
with World Clock or anything
else on your device, go to
www.palmOne.com/
support.
LifeDrive from palmOne
Click a link below to learn about these related topics:
Moving Around
• Opening applications
• Using menus
Calendar
Setting an alarm outside of the next 24 hours
Customizing
Changing the volume of other system sounds
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CHAPTER 28
Customizing Your Device
In this chapter
Customizing Favorites View
Customizing Applications View
Making the screen easier to read
Assigning a button to your
frequently used applications
Although customizing your device is
optional, it’s like changing the preset
radio stations in your car. Since you’re
probably not driving around with the
dealer’s preset radio stations, why not
personalize your device, too?
Setting the date and time
Customizing the way you enter
information
Selecting sound settings
Entering your owner
information
Conserving battery power
Connecting your device to other
devices
You can easily customize the sound
levels, fonts, and screen colors on your
device by using preferences and
menus. Or customize the Star button to
open your most important application
with one press. Preference settings can
even help extend the life of your
device’s battery.
Benefits of customizing
•
•
•
•
Access applications quickly
Conserve power
Enjoy your device more
Make your screen easy to read
Customizing network settings
Setting up a VPN
Related topics
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Customizing Your Device
Customizing Favorites View
You can personalize Favorites View by changing the background image to your favorite photo. You
can also change the entries to those you use most often.
Changing the background photo in Favorites View
Use your favorite photo as the background in Favorites View.
Go to Favorites.
Open the Display Options dialog box:
a. Open the menus.
b. Select Options, and then select Display Options.
Select a photo for the
background:
a. Check the Background box.
b. Select the picture box.
c. Select a picture.
d. Select Done.
Continued
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Did You Know?
You can move a favorite
to a different location on
the Favorites list by
opening the Favorite
menu and then selecting
Rearrange Favorites.
Drag the favorite you
want to the new location.
Tip
You can also tap and hold
on the favorite you want
to change.
Customizing Your Device
Adjust the fade setting so that the text is easy to read against the photo, and
select OK.
Done
Changing entries in Favorites
Change the entries in Favorites View to include the applications, files, folders, or web links you use
most often.
Go to Favorites.
Open the Edit Favorites dialog box:
a. Using the 5-way, highlight the favorite you want to change.
b. Tap Menu
on the status bar.
c. Select Edit Favorites.
Continued
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Customizing Your Device
Change the favorite:
a. Select the favorite type from
the Type pick list: application,
file/folder, or web link.
b. Select the application from the Original pick list, select to browse to the file or
folder, or select to enter the web address you want.
c. Enter a name for your new favorite and select OK.
Done
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Customizing Your Device
Customizing Applications View
Use your favorite photo as the background in Applications View. You can also display your
application icons in list format with small icons so that you can see more applications without
scrolling.
Go to Applications.
Open the Display Options dialog
box:
a. Open the menus.
b. Select Options, and then
select Display Options.
Select the View By pick list and select List or Icon as the display format.
If you want the last category you viewed to reappear the next time you go to
Applications, check the Remember Last Category box.
Continued
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Customizing Your Device
Select a photo for the background:
a. Check the Background box.
b. Select the picture box.
c. Select a picture.
d. Select Done.
e. Adjust the fade setting so that the text is easy to read against the photo.
f. Select OK.
Done
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Customizing Your Device
Making the screen easier to read
In many applications, you can change the font style to make text easier to read. There are four font
styles available.
In certain lighting conditions, you may also need to adjust the brightness to read the information
on the screen.
Changing the screen fonts
Small font
Small bold
font
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Large font
Large bold
font
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Customizing Your Device
Open an application.
Open the Select Font dialog box:
a. Open the menus.
b. Select Options, and then select Font.
Select the font style you want to use, and then select OK.
Small bold
Large bold
Small
Large
Done
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Customizing Your Device
Adjusting the brightness
Tap System Info
on the status bar.
Drag the slider to adjust the
brightness level, and then tap
outside the dialog box.
Done
Brightness
slider
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Customizing Your Device
Changing screen colors
Choose a new set of text and background colors for all your applications.
Open Color Theme Preferences:
a. Go to Applications.
b. Select Prefs
c. Select Color Theme.
Select a theme, and then select Done.
Done
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Customizing Your Device
Changing handedness orientation of the screen
The Handedness preferences enable you to select right-hand or left-hand orientation when you
rotate the screen into landscape mode.
Open Handedness Preferences:
a. Go to Applications.
b. Select Prefs
c. Select Handedness.
Select your orientation, and then
select Done.
Done
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Customizing Your Device
Tip
To restore all the buttons
to the original palmOne
settings, select Default.
Assigning a button to your frequently used
applications
Did You Know?
You can assign input area
icons to different
applications also. Tap and
hold the input area icon
and select an application
from the dialog box.
Tired of going to Applications View to open an application you use frequently? Use the Buttons
Preferences screen to reassign the applications associated with the buttons on the front of your
device and the sync button. Customize the Star button so that it opens your most important
application, and then reassign the other buttons as needed.
For example, if you use Documents often, you can assign Documents to a button so that you don’t
have to scroll through Applications View whenever you want to use that application.
Open Buttons Preferences:
a. Go to Applications.
b. Select Prefs
c. Select Buttons.
Select pick
list
Select the pick list next to the button you want to reassign, and select the
application that you want to assign to that button.
Continued
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»
Key Term
Full-screen pen stroke A
stroke that is drawn from
the bottom of the input
area to the top of the
screen. You can use this
stroke as a quick way to
do a selected task, such
as opening the Graffiti® 2
help screen.
Tip
If you have purchased an
external modem
accessory (sold
separately), you can also
assign the sync button on
the modem by selecting
the second pick list.
Customizing Your Device
Assign the full-screen pen stroke:
a. Select More.
b. Select the pick list and select
the action you want to assign
to the full-screen pen stroke.
Pick list
c. Select OK.
Assign the sync button:
a. Select HotSync.
b. Select the pick list next to the
icon labeled Cradle and select
the application you want to
assign to the button.
c. Select OK.
Select Done.
Done
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Customizing Your Device
Did You Know?
The location you select
also appears as the
primary location in World
Clock.
Setting the date and time
You can set the date, time, and location for all the applications on your device that require this
information. You can also select the format in which the date, time, and numbers appear.
Selecting a location
You can set the current date and time based on your location. When you travel to a new time zone,
change the Location setting to quickly reset the date and time. Your appointments stay at the time
you entered them—no adjustments for time zones. So always enter your schedule based on the
time zone you will be in on the day of the event.
0.
Open Date & Time Preferences:
a. Go to Applications.
b. Select Prefs
c. Select Date & Time.
Continued
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Tip
You can rename the
location to the city where
you live. Select the Name
field, and then modify the
location name.
Customizing Your Device
Select the location:
Name field
a. Select the Location pick list, and
select a city in your time zone. If
you found a city in the list, go to
step 3.
No nearby city? Select Edit List,
and do steps b through e.
b. Select Add.
c. Select a city in your time zone, and then select OK.
d. Select OK again, and then select Done.
e. Select the Location pick list, and select the city you just added.
Select Done.
Done
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Customizing Your Device
Resetting the date and time
In most cases you won’t need to reset the date and time. However, you may need to do this if you
do a hard reset on your device.
Open Date & Time Preferences:
a. Go to Applications.
b. Select Prefs
c. Select Date & Time.
Select the location.
Continued
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Customizing Your Device
Set the date:
a. Select the Set Date box.
Year
arrows
b. Select the arrows to select the
current year.
c. Select the current month.
d. Select the current date.
Set the time:
a. Select the Set Time box.
b. Select the hour and minute
boxes, and then select the
arrows to change them.
c. Select AM or PM, and then
select OK.
NOTE If you’re using a
24-hour clock format, you won’t
see the AM and PM options.
Select Done.
Done
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Customizing Your Device
Selecting formats for dates, times, and numbers
Would you rather see the time displayed in a 24-hour format, or dates that begin with the month or
year? Use the Formats Preferences screen to change these settings and to apply them to all the
applications on your device.
You can quickly choose the preset formats based on geographic regions where you might use
your device. For example, in the United Kingdom, time often is expressed using a 24-hour clock. In
the United States, time is expressed using a 12-hour clock with an AM or PM suffix. You can use
the original preset formats or change them based on your personal preferences.
Open Formats Preferences:
a. Go to Applications.
b. Select Prefs
c. Select Formats.
Continued
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Tip
The country setting
changes only the way the
date and time look. It
doesn’t change your
device’s time to that
country’s time. To do that,
go to Date & Time
Preferences or to World
Clock.
Customizing Your Device
Select a country:
a. Select the Preset to box to
open the Set Country dialog
box.
b. Select a country.
c. Select OK.
[ & ] OPTIONAL
Customize any of the following preset formats:
Time Controls whether the time is displayed in 12-hour or 24-hour format and
which symbol separates the numbers.
Date Controls the sequence in which the day, month, and year appear and
which symbol separates the segments.
Week starts Controls whether applications treat Sunday or Monday as the first
day of the week.
Numbers
Controls the decimal and thousands separator symbols.
Select Done.
Done
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Customizing Your Device
Did You Know?
You can change the input
area anytime by tapping
Input on the status bar.
Customizing the way you enter information
Your device lets you choose how you enter information. You can choose the input area or the
writing area, choose Graffiti 2 strokes, and create shortcuts to make entering information faster.
Customizing the input area
You can configure your input area with preferences for keyboards or for Graffiti 2 writing. You can
also choose to see your strokes as you write.
Open Input Preferences:
a. Go to Applications.
b. Select Prefs
c. Select Input.
Select the type of input area you
want:
• Keyboard
• Wide
• Classic
Continued
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Tip
Right after you write a
character, your device
interprets a quick tap on
the screen as a period
character. If you want to
tap a button, either wait a
few seconds or tap the
Full-screen writing icon
on the status bar.
Customizing Your Device
[ & ] OPTIONAL Uncheck the Show Graffiti Strokes box if you don’t want to
have the Graffiti strokes shown as you write a character in the input area.
Done
Customizing Graffiti 2 strokes
There is more than one way to write certain Graffiti 2 characters. Use the Graffiti 2 Preferences
screen to select an alternate stroke shape for these characters.
Open Graffiti 2 Preferences:
a. Go to Applications.
b. Select Prefs
c. Select Graffiti 2.
Continued
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Customizing Your Device
Select alternate strokes:
a. Tap a character to view its
alternate stroke.
b. Check the box to use the
alternate stroke, and then
select Done.
Repeat step 2 for each stroke you want to reassign, and then select Done.
Done
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Customizing Your Device
Tip
You may want to add a
space character after the
last word in your
ShortCut text. This way, a
space automatically
follows the ShortCut text.
Setting up ShortCuts
Tip
To learn how to use
ShortCuts while entering
information, see Writing
Graffiti 2 ShortCuts.
Did You Know?
Your ShortCuts are
backed up on your
computer when you
synchronize.
LifeDrive from palmOne
Are you looking for a quicker way to enter information on your device? Use ShortCuts to define
abbreviations for any words, letters, or numbers that you enter often. You can use your ShortCuts
anywhere you enter info with Graffiti 2 writing.
Open ShortCuts Preferences:
a. Go to Applications.
b. Select Prefs
c. Select ShortCuts.
Continued
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Tip
The ShortCut Text can be
45 characters long. That’s
long enough for a name
whose spelling you
always forget or a
complex email address.
Customizing Your Device
Create a ShortCut:
a. Select New.
b. On the ShortCut Name line,
enter the abbreviation.
c. On the ShortCut Text line(s),
enter the text you want to insert
when you write the
abbreviation.
d. Select OK, and then select Done.
Done
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Customizing Your Device
Tip
To delete a ShortCut,
open ShortCuts
Preferences and select
the ShortCut. Select
Delete, select Yes, and
then select Done.
Changing ShortCuts
After you create a ShortCut, you can modify it at any time.
Open ShortCuts Preferences:
a. Go to Applications.
b. Select Prefs
c. Select Shortcuts.
Edit the ShortCut:
a. Select the ShortCut you want to change.
b. Select Edit.
c. Make your changes.
d. Select OK, and then select Done.
Done
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CHAPTER 28
Customizing Your Device
Key Term
Touchscreen Another
name for your device’s
screen and the internal
circuitry that enables it to
respond appropriately to
taps.
Correcting problems with tapping
Is your screen not responding to taps? Are you getting unexpected results when you tap? For
example, when you tap the number keyboard icon, does the Bluetooth® dialog box open instead?
If this happens, it’s time to align the screen.
Tip
If your screen is not
responding to taps, use
the 5-way navigator to
open Touchscreen
Preferences.
»
Key Term
Calibration The process
of aligning your device’s
touch-sensitive screen so
that when you tap an
element on the screen,
your device detects
exactly what you want it
to do.
Open Touchscreen Preferences:
a. Go to Applications.
b. Select Prefs
c. Select Touchscreen.
Tap the targets on the screen as precisely as possible, and then select Done.
NOTE You need to tap at least three targets—maybe more if you don’t tap
carefully.
Done
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Customizing Your Device
Tip
You can choose different
types of sounds for
Calendar, Tasks, and
World Clock. Go to the
application, open the
Options menu, and then
select Preferences.
Selecting sound settings
Are sounds too soft or too loud? Set the volume levels for the system, game, and alarm tones, or
turn sounds off altogether with the Silent profile.
Did You Know?
When you connect
headphones to your
device, the external
speaker is automatically
silenced, the Sounds &
Alerts settings are
maintained, and all
volume levels are
automatically adjusted
for use with headphones.
Open Sounds & Alerts
Preferences:
Profile boxes
a. Go to Applications.
b. Select Prefs
c. Select Sounds & Alerts.
Select Custom, Silent, or All Off.
If you selected Silent or All Off in step 2, select Done.
If you selected Custom in step 2, select the System Sound, Game Sound, Alarm
Sound, and Alarm LED pick lists and select the volume level for each sound;
then select Done.
Done
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Customizing Your Device
Tip
In addition to entering
owner information, you
can assign a name to
your device for Bluetooth
communication.
Entering your owner information
Did You Know?
If you use Security
Preferences to turn off
and lock your device with
a password, your owner
info appears when you
select the Owner button
the next time you turn on
your device.
Tip
If you assigned a
password in Security
Preferences, you must
select Unlock and enter
your password to change
your owner info.
LifeDrive from palmOne
It’s a good idea to enter information that could help someone contact you if you ever lose your
device (if there’s enough battery power to turn it on). By default, the Owner Preferences screen
contains the information you entered when you installed the software installation CD and set up
your device, but you can update or add to this information. Owner information does not include
your username or passwords.
Open Owner Preferences:
a. Go to Applications.
b. Select Prefs
c. Select Owner.
Modify or enter the text, and then select Done.
Done
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Customizing Your Device
Tip
You can also save battery
power by turning Keylock
on to prevent your device
from turning on
accidentally.
Conserving battery power
You can save battery power by adjusting the Power Preferences settings.
NOTE The memory on your device is designed to store your information even if the battery
becomes drained to the point that you cannot turn on your device. When you recharge your
device, all of your existing information in program memory and on the drive reappears.
Selecting power-saving settings
The Power Preferences screen enables you to set power consumption options.
Open Power Preferences:
a. Go to Applications.
b. Select Prefs
c. Select Power.
Continued
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Customizing Your Device
Select the pick lists to change any of the following settings, and then select
Done.
Auto-off after Select how quickly your device automatically turns off after a
period of inactivity: 30 seconds, 1 minute, 2 minutes, or 3 minutes.
On while charging Select whether your device stays on continuously when it
is connected to the AC charger. When this option is off, you can still turn on
your device to view your info while your device charges, but it turns off
automatically after a period of inactivity.
Beam Receive Select whether you can receive beamed information on your
device. Turn this setting on to receive beamed info, or turn it off to prevent
receiving beamed info.
Done
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CHAPTER 28
Customizing Your Device
Tip
You can use your device’s
built-in Bluetooth
wireless technology to
connect to other devices
without using Connection
Preferences.
Connecting your device to other devices
Key Term
ISP Acronym for
Internet service provider.
This is the service you
use to connect to the
Internet, such as AOL,
CompuServe, or
Earthlink.
Did You Know?
You cannot rename or
delete the preset
connection settings.
Connection Preferences let you connect your device to other devices. You can use preset
connection settings, modify the preset settings, or create your own connection settings from
scratch. The list of preset connections varies depending on the applications you’ve added to your
device.
For example, you can create a connection between the IR port
of your device and a modem so that you can dial in to your ISP
or corporate network. The modem can be attached to or within
a mobile phone or other device containing an IR port. (Some
infrared phones can act as modems. To set up a phone
connection, you must have a GSM or GPRS mobile phone
enabled with data services and a driver for your phone. Check
www.palmOne.com for available phone drivers or contact the
phone manufacturer.)
Changing the preset connection settings
The following steps show you how to adjust the communication speed in the preset IR to
a PC/Device connection setting. You can similarly edit other connections or settings.
Open Connection Preferences:
a. Go to Applications.
b. Select Prefs
c. Select Connection.
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Customizing Your Device
Open the Edit Connection dialog
box:
a. Select the IR to PC/device
connection.
b. Select Edit.
Change the speed setting:
a. Select Details.
b. Select the Speed pick list and
select the appropriate speed.
c. Select OK.
d. Select OK again, and then
select Done.
Done
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Customizing Your Device
Tip
To delete a connection
that you created, select it
on the Connection
Preferences screen, and
then select Delete.
Creating your own connection settings
If none of the preset connection settings are close to what you need, or if you’re already using all
the connections as they are, you can create a new connection.
Open Connection Preferences:
a. Go to Applications.
b. Select Prefs
c. Select Connection.
From the Connection Preferences screen, select New.
Continued
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Tip
You can also customize
Bluetooth connection
settings.
Customizing Your Device
Enter the basic settings:
Name Enter a name for your connection settings. This name will appear on
the Connection Preferences screen so that you can select your connection later.
Connect to Select the type of device you want to connect to: PC, Modem, or
Local Area Network.
Via Select the method you want to use to connect to the device you selected:
Bluetooth—the Bluetooth radio on your device; Cradle/Cable—the USB sync
cable that came with your device; Infrared—the IR port on your device.
NOTE The Dialing and Volume settings won’t appear unless you select
Modem as the Connect to setting.
Dialing
Select whether your modem uses TouchTone™ or Rotary dialing.
Volume Select the volume level for your modem’s speaker: Off, Low, Medium,
or High.
Continued
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Customizing Your Device
Enter the details settings:
a. Select Details.
b. Select the Speed pick list and
select the appropriate speed.
c. Select the Flow Ctl pick list and
select whether the connection
uses flow control:
Automatic
Your device determines when to use flow control.
On
Flow control is always on.
Off
Flow control is always off.
d. For a modem connection, enter the initialization string.
e. Select OK.
Select OK, and then select Done.
Done
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Tip
If your phone doesn’t
appear on the list, you
need to install the phone
settings for your phone
onto your device.
Connecting your device to a mobile phone
Phone Preferences let you configure your device to exchange messages and dial phone numbers
when your device is connected to a GSM mobile phone (sold separately). The GSM mobile phone
account must also include data services.
Open Phone Preferences:
a. Go to Applications.
b. Select Prefs
c. Select Phone.
Select the connection:
a. Select the Connection pick list and select your mobile phone from the list.
b. Select Test to make sure the settings work with your phone.
c. Select Done.
Done
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[ ! ] Before You Begin
You need the following:
• A mobile phone with a
Bluetooth radio or an IR
port (sold separately)
• A wireless service
provider account that
includes high-speed data
services or that supports
dial-up connections
(additional fees may
apply)
• An ISP account or a
corporate remote access
account (additional fees
may apply)
• Connection Preferences
settings for your mobile
phone enabled with IR or
Bluetooth wireless
technology
LifeDrive from palmOne
Customizing Your Device
Customizing network settings
Your device includes software that lets you connect your device to your Internet service provider
(ISP) or to a dial-in (remote access) server using a mobile phone. After you configure your network
settings, you can establish a connection either by using the menus from the Network Preferences
screen or by using a third-party application.
Setting up a service profile
Service profiles store the network settings for your ISP or dial-in server. You can create, save, and
reuse service profiles. You can create additional service profiles from scratch or by duplicating an
existing profile and editing the information.
Open Network Preferences:
a. Go to Applications.
b. Select Prefs
c. Select Network.
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Tip
Instead of creating a new
profile, you can copy an
existing profile and
change the settings.
Select the profile you
want to copy, and then
open the Service menu
and select Duplicate.
Customizing Your Device
Service Select the Service pick list and select your ISP or your dial-in server
type from the list. If your ISP or server type isn’t on the list, select New and
enter a name for the service profile.
User Name Enter your username. This is the part of your email address that’s
before the @ sign and it’s the name that you use when you log in to your ISP or
your dial-in server. This field can contain multiple lines of text, but only two
lines appear onscreen.
Did You Know?
Most dial-in servers do
not accept spaces in the
username.
Tip
If you’re concerned about
security, don’t enter a
password. Just leave the
word “Prompt” in the
Password box and your
device will ask you to
enter a password each
time you log in.
Enter the basic settings:
Password Enter the password you use to log in to your ISP or dial-in server,
and then select OK. The word “Assigned” appears in this box and you don’t
need to enter a password when you log in.
Connection Select the Connection pick list and select the method you want to
use to connect to your ISP or to a dial-in server. See Connecting your device to
other devices for info on creating and configuring connection settings.
If you’re using a phone or modem
connection, enter the phone
settings:
a. Select the Phone box.
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Tip
It’s a good idea to add at
least three commas
before your calling card
number to allow for the
cue delay. Each comma
delays transmission of
your calling card number
for two seconds.
Customizing Your Device
Cont’d.
b. Enter any of the following settings, and then select OK:
Phone #
Enter the phone number for your ISP or dial-in server.
Dial prefix Check the Dial prefix box, and then enter the number that you dial
before the telephone number to access an outside line. For example, many
offices require that you first dial 9 to dial a number outside the building.
Disable call waiting If your phone has Call Waiting, check the Disable call
waiting box, and then enter the code to disable Call Waiting. Call Waiting can
cause your session to end if you receive a call while you are connected. Contact
your local phone company for the code that is appropriate for you.
Use calling card If you want to use your calling card when dialing your ISP or
dial-in server, check the Use calling box to select it. Enter your calling card
number on the Use calling card line.
[ ! ] IMPORTANT Because MCI works differently, enter the MCI calling card
number in the Phone # field and the phone number in the Use calling card field.
Select Done.
Done
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Customizing Your Device
Tip
To see expanded Service
Connection Progress
messages, press Down
on the 5-way. To see more
information, open the
Options menu and select
View Log.
Connecting to your service
After you set up your Connection and Network Preferences, establishing a connection to your ISP
or your company’s network (dial-in server) is easy.
Open Network Preferences:
a. Go to Applications.
b. Select Prefs
c. Select Network.
Make the connection:
a. Make sure the service profile you want to use appears in the Service field.
If not, select it.
b. Select Connect.
End the connection when you’ve finished using it:
a. Select Disconnect.
b. Select Done.
Done
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Customizing Your Device
Adding details to a service profile
If you’re using one of the predefined service profiles, you probably need to enter only your
username, password, and telephone number. If you’re creating a new service profile, you may
need to use the Details dialog box to add more information to your service profile.
Open Network Preferences:
a. Go to Applications.
b. Select Prefs
c. Select Network.
Open the Details dialog box:
a. Select the Service pick list and
select the service you want to
add details to.
b. Select Details.
Continued
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»
Key Term
DNS Domain name
system. The Internet uses
this system to translate
the names of host
computers into IP
addresses. A DNS
number identifies the
server that handles the
translation.
Customizing Your Device
NOTE Ask your ISP or system administrator if you need information on any
of these settings.
Connection type Select the pick list and choose the communication protocol
for this service: PPP, SLIP, or CSLIP. Most email applications use the PPP or SLIP
protocols.
Idle timeout Select the pick list and select how long your device waits before
dropping the connection with your ISP or dial-in server when you switch out of
an application that requires a connection: 1 Minute, 2 Minutes, 3 Minutes, or
Never.
Each IP address has four
numbers (from 0 to 255)
that are separated by
periods.
»
Key Term
IP Internet protocol.
Everyone who logs in to
the Internet needs a
unique identifier (an
IP address). Some
networks dynamically
assign a temporary IP
address upon login while
others assign a
permanent IP address.
Adjust any of the following settings:
Query DNS Check the Query DNS box if you’re not sure whether you need to
enter DNS addresses. Many systems do not require that you enter DNS
addresses. If you do need DNS addresses, uncheck the DNS box, tap the space
to the left of each period in the Primary and Secondary DNS fields, and then
enter the appropriate sections of each address.
IP Address Check the IP Address box to use a temporary IP address. Uncheck
the IP Address box to enter a permanently assigned address.
Select OK, and then select Done.
Done
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Customizing Your Device
Deleting a service profile
Open Network Preferences:
a. Go to Applications.
b. Select Prefs
c. Select Network.
Delete the service you want to delete:
a. Select the Service pick list and select the service you want to delete.
b. Open the menus.
c. Select Delete in the Service menu.
d. Select OK, and then select Done.
Done
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Customizing Your Device
Tip
Windows You can also
create login scripts with a
text editor on your
desktop computer. Create
a file with the extension
PNC, and then install the
file on your device using
Quick Install.
Creating login scripts
Did You Know?
Your login scripts can
also use non-ASCII and
literal characters.
A login script is a series of commands that automates logging in to a network server—for
example, your corporate network or your ISP. A login script is associated with a specific service
profile created in Network Preferences.
A login script is something that you are likely to receive from your system administrator if you log
in to the corporate servers from your device using a phone/modem or network connection. The
script is generally prepared by the system administrator and distributed to users who need it. It
automates the events that must take place to establish a connection between your device and the
corporate servers.
You can create login scripts by selecting commands from the Command pick list in the Login
Script dialog box. Some commands, such as Send, require you to supply additional information. If
the command requires additional info, a field appears to the right of the command where you can
enter the info.
Open Network Preferences:
a. Go to Applications.
b. Select Prefs
c. Select Network.
Continued
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Customizing Your Device
Open the Login Script dialog box:
a. Select the Service pick list and select the service you want to add a script to.
b. Select Details.
c. Select Script.
Select the End pick list and select one of the following commands from the list:
Wait For Tells your device to wait for specific characters from the server before
executing the next command.
Wait For Prompt Detects a challenge-response prompt coming from the
server, and then displays the dynamically generated challenge value. You then
enter the challenge value into your token card, which in turn generates a
response value for you to enter on your device. This is a two-part command that
is separated by a vertical bar (|) on the input line.
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Customizing Your Device
Cont’d.
Send
Transmits specific characters to the server that you’re connecting to.
Send CR
Transmits a carriage return or line feed (LF) character to the server.
Send User ID
Transmits the User Name field from Network Preferences.
Send Password Transmits the Password field from Network Preferences. If you
didn’t enter a password, this command prompts you to enter one. The Password
command is usually followed by a Send CR command.
Delay Tells your device to wait a specific number of seconds before going to
the next command in the login script.
Get IP Reads an IP address and uses it as the IP address for your device. This
command is used with SLIP connections.
Prompt Opens a dialog box and prompts you to enter certain text (for
example, a password or a security code).
End
Identifies the last line in the login script.
Complete the script:
a. Repeat step 3 until the login script is complete.
b. Select OK, and then select OK again.
c. Select Done.
Done
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Customizing Your Device
Tip
For more info on creating
plug-in applications,
contact Developer
Support at PalmSource.
Adding plug-in applications
You can create plug-in applications containing script commands that extend the functionality of
the built-in script commands. A plug-in application is a standard PRC application that you install
on your device just like any other application. After you install the plug-in application, you can use
the new script commands in a login script.
For example, you might use a plug-in application in the following situations:
• You need the login script to properly respond to different connection scenarios defined by the
authentication server.
• You want to perform conditional tests and branching as part of the login process.
Plug-in applications have the following characteristics:
• Written in C language
• Compiled into a device executable
• Called properly from a login script
• Able to return control to a login script after it terminates
• Created using a development environment that supports Palm OS® software, such as
Metrowerks CodeWarrior tools.
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[ ! ] Before You Begin
You must purchase and
install a compatible VPN
client onto your device.
You also need the VPN
settings from your
corporate system
administrator.
Did You Know?
Once you have installed
and set up a VPN, you can
connect or disconnect
VPN from within the web
browser.
Customizing Your Device
Setting up a VPN
If you want to use your device to access your corporate email account or other files on your
corporate server, you may need to set up a virtual private network (VPN) on your device. A VPN
enables you to log in to your corporate server through the company’s firewall (security layer).
Without a VPN, you cannot pass through the firewall to gain access to the server. You need to set
up a VPN to access a corporate server in either of the following situations:
• Your company’s wireless local area network (LAN) is located outside the firewall.
• Your company’s wireless LAN is located inside the firewall, but you are trying to access the
network from outside the firewall (for example, from a public location or at home).
Check with your company’s system administrator to see if a VPN is required to access the
corporate network. If you need a VPN, you must either use the Enterprise Software link on the
software installation CD to download and purchase a VPN client, or purchase and install a thirdparty VPN client, to use this feature.
Setting up a VPN account on your device
Open VPN Preferences:
a. Go to Applications.
b. Select Prefs
c. Select VPN.
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Customizing Your Device
Set up a VPN account on your device:
a. Select the Add Account box.
b. Follow the instructions to enter the settings provided by your corporate
system administrator.
c. Select Done.
Done
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Customizing Your Device
Establishing a VPN connection
Open VPN Preferences:
a. Go to Applications.
b. Select Prefs
c. Select VPN.
Establish a VPN connection:
a. Select a VPN account from the VPN Account pick list.
b. Select Connect VPN.
c. If prompted, enter your VPN username and password.
Done
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Customizing Your Device
Ending a VPN connection
Open VPN Preferences:
a. Go to Applications.
b. Select Prefs
c. Select VPN.
Select Disconnect VPN.
Done
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Customizing Your Device
Tips & Tricks
Make your device uniquely
yours. For great tips,
software, accessories, and
more, visit
www.palmOne.com/
mylifedrive.
Related topics
Support
If you’re having problems
with customization or with
anything else on your device,
go to www.palmOne.com/
support.
LifeDrive from palmOne
Click a link below to learn about these related topics:
Your
LifeDrive™
Locating the input area and other controls on your device
Moving
Around
• Opening applications
• Using menus
Entering
Information
• Using Graffiti 2 writing to enter information
• Using ShortCuts to quickly enter text phrases
Connecting
Customizing Bluetooth communication settings
Privacy
Keeping information private by locking your device with a password
Categories
Creating categories so you can organize your applications and information
World Clock
Viewing the date and time in other cities
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CHAPTER 29
Expanding Your Device
In this chapter
What type of expansion
cards can I use?
How can expansion cards
help me?
A Chinese proverb says, “Life just
gives you time and space; it's up to
you to fill it.” But doesn’t it always
seem that no matter how much space
you have, you still need more?
Removing an expansion card
Inserting an expansion card
Opening an application on
an expansion card
Opening files on an
expansion card
Viewing card information
Renaming a card
Copying applications to an
expansion card
Removing all information
from a card
Expansion cards (sold separately)
provide a compact and limitless
answer to the storage dilemma. When
one card becomes full, simply use
another card. Use the Camera
Companion application on your device
to work with photos and videos from a
digital camera card. Also use
expansion cards to install and run cool
games and other types of software,
from dictionaries to travel guides, on
your device.
Benefits of expansion cards
• Import photos and videos from a
digital camera card, and then delete
them from the card to use it again
• Back up info
• Add more games and other software
• Add accessories
• Store, carry, and exchange info
Related topics
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CHAPTER 29
Expanding Your Device
Key Term
SDIO An acronym for
Secure Digital input/
output.
What type of expansion cards can I use?
Tip
Looking for a handy way
to carry your expansion
cards? You can purchase
a variety of carrying
cases. Visit
www.palmOne.com/
mylifedrive and click the
Accessories link.
Your device is compatible with SDIO, SD, and MultiMediaCard expansion cards. SDIO expansion
cards let you add accessories to your device. SD and MultiMediaCard expansion cards let you
store information and applications. Your device also works with memory cards from your digital
camera.
How can expansion cards help me?
Work with photos and videos. Insert a memory card from your digital camera and use the
Camera Companion application on your device to import photos and videos and work with them
on your device or copy them to your computer.
Back up info. Make a copy of your important information for safekeeping in case your device
becomes damaged or is stolen.
Add games and other software. Purchase popular games, dictionaries, travel guides, and more.
To check out the variety of expansion cards available for your device, visit www.palmOne.com/
mylifedrive and click the Accessories link.
Add accessories.
Attach SDIO accessories, such as a presentation module, to your device.
Store all your info. Never worry about running out of space on your device. Purchase as many
expansion cards as you need to store your music, photos, videos, and other information.
Expansion cards come in a variety of capacities, and they’re very small, easy to store, and
affordably priced.
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Expanding Your Device
Tip
To prevent damaging the
card and the info on it,
always wait for your
device to finish writing to
the expansion card
before you remove the
card from the slot.
Removing an expansion card
NOTE Your device comes with a dummy card inserted into the expansion card slot. You must
remove this card before you can put a real card into the slot.
Push lightly against the card with your thumb until you hear the confirmation
tone.
Slide the card out of the expansion slot.
Done
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Expanding Your Device
Inserting an expansion card
Insert the card into the expansion slot with the label side facing the front of the
device.
Push the card in with your thumb until you feel the card “click” in place and
hear the confirmation tone.
NOTE No confirmation tone? Check the Sounds & Alerts Preferences to
make sure the System Sound setting is turned on.
Done
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Expanding Your Device
Did You Know?
You can install
applications and other
files to an expansion card
during synchronization.
Opening an application on an expansion card
Tip
When the highlight on
Applications View is not
active, you can press and
hold the Select button to
open the category pick
list.
When you insert an expansion card into the expansion slot, your device adds the expansion card
to the category list in the upper-right corner of Applications View. You can easily switch between
applications installed on your device and on the expansion card.
NOTE Some applications may not run correctly when you install them on an expansion card.
Try installing these applications on your device instead. If you still have problems, contact the
developer.
Insert the expansion card.
Go to Applications and select the
expansion card from the
category pick list.
Category
pick list
Select an application icon to open that application.
Done
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Expanding Your Device
Tip
Use LifeDrive™ Manager
(Windows only) to install
applications and transfer
folders and files from
your Windows computer
to an expansion card.
Opening files on an expansion card
You can open files on an expansion card when you insert the card into the expansion slot.
Open the application associated with the files you want to open.
Insert the expansion card.
Select the entry you want to view.
Done
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Expanding Your Device
Tip
Reading and writing info
on an expansion card
uses more battery power
than doing the same task
on your device. If you
have enough space on
your device, consider
copying the info to your
device.
Viewing card information
It’s easy to forget which files you put on a particular expansion card. When you have a card
inserted into the expansion slot, use the Card Info application to view the card name and type,
available storage space, and a summary of the card’s contents.
Go to Applications and select Card Info
Card name
Space available
Tip
If your device’s battery is
very low, access to the
expansion card may be
disabled. If this occurs,
recharge your device as
soon as possible.
Summary of contents
Did You Know?
You can view and access
files or folders on an
expansion card using the
Files application on your
device, and manage your
files on a card using
LifeDrive Manager or
Drive Mode.
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Expanding Your Device
Tip
You can also use the Files
application to rename
your card.
Renaming a card
The expansion card name appears in the category pick list and in other lists that let you choose
where to store your info. When you buy a new card, give it a name that helps you remember
what’s on the card. You can rename the card later if you decide to store different info on the card.
Insert an expansion card.
Go to Applications and select Card Info
Open the Rename Card dialog
box:
a. Open the menus.
b. Select Rename Card on the
Card menu.
Enter the new name for the card, and then select Rename.
Done
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Expanding Your Device
Tip
If you use a card reader to
view your card on a
computer, the file names
may differ from the
names you see on your
device.
Copying applications to an expansion card
Did You Know?
Some applications, such
as Media, let you copy or
move info between your
device and an expansion
card. See the information
on each application for
details.
Insert the expansion card, and then go to Applications.
Open the Copy dialog box:
a. Open the menus.
b. Select Copy on the App menu.
Copy the application:
NOTE A lock appears next to applications that are copy-protected. You
cannot copy or beam these applications.
a. Select the Copy From pick list and select Device.
b. Select the application you want to copy.
c. Select Copy.
d. Select Done.
Done
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Expanding Your Device
Removing all information from a card
Formatting a card removes all of its info and prepares it to accept new applications and files.
[ ! ] IMPORTANT We do not recommend formatting backup cards. Formatting removes the
backup application and turns the card into a blank memory card.
Insert an expansion card.
Go to Applications and select Card Info
Format the card:
a. Open the menus.
b. Select Format Card on the
Card menu.
c. When asked if you want to
format the card, select OK.
Done
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Expanding Your Device
Tips & Tricks
Make your device uniquely
yours. For great tips,
software, accessories, and
more, visit
www.palmOne.com/
mylifedrive.
Related topics
Click a link below to learn about these related topics:
Sharing
• Exchanging applications and information with other Palm Powered™
devices by exchanging cards or beaming items between devices
• Sending applications and information to other Bluetooth® devices by
using Bluetooth wireless technology on your device
Support
If you’re having problems
with expansion cards or with
anything else on your device,
go to www.palmOne.com/
support.
LifeDrive from palmOne
Managing
Info
Adding applications from your computer to an expansion card, and
installing other files such as photos, videos, or music
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CHAPTER 30
Maintaining Your Device
Your device is designed to be rugged and reliable and to provide you with years
of trouble-free service. Taking care of your device helps keep it working properly
and ensures that it’s available when you need it.
Device do’s and don’ts
To protect your device from damage and ensure reliable performance, follow these guidelines.
Device do’s
• Always store your device in the included pouch when not in use.
• Use only the stylus to tap the screen—no pens, pencils, paper clips, or other sharp objects.
• Use only the supplied AC charger to charge your device.
• Keep the battery charged.
• Keep the screen free of dust (or anything else that could make it dirty).
• For general cleaning, use a soft, damp cloth. If the screen becomes dirty, use a soft cloth
moistened with a diluted window-cleaning solution.
• Use only 3.5mm stereo headphones (sold separately) in your device’s headphone jack.
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• Be sure to get rid of any static electricity buildup before you connect your device to any cable or
accessory.
• If you are using your device in Drive Mode for an extended period of time or you are using the
Camera Companion application, or if the battery is low while in Drive Mode or while using
Camera Companion, keep your device connected to the AC charger plugged into a power outlet.
• Synchronize often to maintain a backup copy of your important information on your computer.
Device don’ts
[ ! ] IMPORTANT Do not open your device for any reason. There are no user-serviceable parts
inside. Attempting to remove the hard drive voids the warranty on your device.
• Do not drop, bang, or otherwise cause a strong impact to your device. If you drop the device
while the amber indicator light is flashing—indicating that the hard drive is processing
information—you may damage the hard drive.
• Do not carry your device in your back pocket; you might sit on it by mistake.
• Do not let your device get wet; don’t even leave it in a damp location.
• Do not expose your device to very hot or cold temperatures, including placing it near a heater,
leaving it in the trunk of a car, or setting it by a window in direct sunlight.
• Do not carry or use your device at extremely high altitudes, unless you’re in an airplane.
• Do not place your device near strong magnetic fields such as wireless modems. This could
cause loss of information on the hard drive.
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Maintaining Your Device
Resetting your device
On rare occasions your device may not respond when you press a button or tap the screen. In this
case, you need to reset your device.
Doing a soft reset
A soft reset tells your device to stop what it’s doing and start over again. None of your information
will be lost. After a soft reset, a screen appears that lets you reset the date and time, if needed.
To do a soft reset, use the tip of the stylus to gently press the reset button on the bottom of your
device.
Reset button
If your device does not respond after a soft reset, you need to do a hard reset.
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Maintaining Your Device
Doing a hard reset
Only do a hard reset if a soft reset doesn’t solve your problem, or if you want to clear all of your
information from your device.
[ ! ] IMPORTANT A hard reset deletes all records and entries stored on your device, including the
username that identifies the device. This is another reason why it's important to synchronize
often, so you have an up-to-date backup available. Before you do a hard reset, be sure to
synchronize. Applications, files, and folders moved to your device's internal drive with File
Transfer are not automatically backed up during synchronization. Use File Transfer to copy or
move the updated files and folders to your computer, or to back up the contents of your device's
entire internal drive to your computer.
Slide the power switch to the right and hold it in that position.
While holding the switch to the right, use the tip of the stylus (or a similar object
without a sharp tip) to gently press and release the reset button on the bottom
of your device.
Wait for the Palm Powered™ logo to appear, and then release the power switch.
When you see the message that warns you about erasing all of the info on your
device, do one of the following:
• Press Up on the 5-way navigator to finish the reset and show the touchscreen.
• Press any other button to do a soft reset.
Done
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Maintaining Your Device
Restoring your information after a hard reset
If you synchronized before doing a hard reset, you can now put that information back on your
device. However, you may need to re-enter some of your personal settings, as well as your colorcoded categories in Calendar.
WINDOWS ONLY
Open the Custom menu in the HotSync® application:
a. Click the HotSync Manager
the screen.
icon in the taskbar in the lower-right corner of
b. Click Custom.
Select the correct username from the list at the top of the box.
Continued
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Set the transfer options:
a. Select an application in the
Conduit list, and then click
Change.
b. Select Desktop overwrites
device.
NOTE This change applies
only to the next synchronization.
c. Click OK.
Repeat step 3 for the other applications in the list that you want to restore, and
then click Done.
Synchronize your device with your computer.
Done
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Maintaining Your Device
My Device
Make your device uniquely
yours. For great tips,
software, accessories, and
more, visit
www.palmOne.com/
mylifedrive.
Related topics
Click a link below to learn about these related topics:
Managing Info
Creating a backup of your information
Customizing
Customizing your device again after doing a hard reset
Support
If you’re having problems
with resets or with anything
else on your device, go to
www.palmOne.com/
support.
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Common Questions
Although we can’t anticipate all the questions you might have, this chapter
provides answers to some of the most commonly asked questions.
Setup
Nothing happens when I insert the CD.
WINDOWS ONLY
1. Click Start on your computer, and then select Run.
2. Click Browse and navigate to your CD-ROM drive.
3. Select Autorun, click Open, and then click OK.
I cannot install Palm® Desktop software.
WINDOWS ONLY
• Disable any virus-scanning software on your computer.
• Close any open applications.
• Make sure your computer has at least 170MB of disk space available.
• Delete all temporary files.
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Common Questions
• Run ScanDisk (or another disk verification tool) on your computer.
• Install the latest Windows software updates to your computer.
• If you are upgrading from an older Palm Powered™ device, remove any previous version(s) of
Palm® Desktop software by clicking Start, navigating to Settings, and clicking Control Panel. Click
Add or Remove Programs.
• Uninstall and then reinstall the current version of Palm Desktop software.
MAC ONLY
• Disable any virus-scanning software on your computer.
• Quit any open applications.
• Make sure your computer has at least 190MB of disk space available.
• Install the latest Mac software updates to your computer.
• If you are upgrading from an older Palm Powered device, remove any previous version(s) of
Palm Desktop software.
• Uninstall and then reinstall the current version of Palm Desktop software.
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Device
[ ! ] IMPORTANT Do not open your device; there are no serviceable parts inside. Opening your
device voids the warranty and is not recommended under any circumstances.
I want to see how much battery life I have left.
A battery icon
appears at the top of Favorites and Applications views. Check the icon
periodically to see if your device needs to be recharged. If the battery becomes low, a message
appears on the screen prompting you to recharge the battery.
I’m not sure when I need to recharge my device.
We recommend that you recharge your device for at least half an hour every day. Ideally, connect
your device to a power source every night and recharge it while you sleep.
My battery is drained.
The memory on your device is designed to store your information even if the battery becomes
drained completely. When you recharge your device, all of your existing information, both in
program memory and on the hard drive, should appear.
My battery drains too quickly.
You can conserve battery life by doing any of the following:
• Adjust the screen brightness.
• Reduce the Auto-off setting.
• Use Keylock to prevent your device from turning on by accident.
• Stop music or video playback when not in use.
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Common Questions
Tip
After a soft reset, the
Preferences screen
appears with the Date &
Time option highlighted
so you can reset the date
and time if necessary.
• Keep your device connected to the AC charger plugged into a power outlet when using Drive
Mode or Camera Companion for an extended period of time.
• Respond to or cancel alerts promptly.
• Turn off Bluetooth® wireless technology and Wi-Fi functionality when not in use.
• If using Auto Sync to automatically retrieve email messages, set the time interval to one hour or
less often.
• Minimize use of the expansion slot.
When I connect my device to the AC charger, it does not charge.
• Confirm that your device is firmly connected to the AC charger.
• Confirm that your AC charger is plugged into an AC outlet that has power.
A lightning bolt over the battery icon indicates that your device is charging. If your battery is
completely drained, you’ll need to charge it for a few minutes before you can turn it on and see the
battery icon.
My device is not responding.
On rare occasions your device may not respond when you press a button or tap the screen. If this
happens, first check that Keylock is not turned on.
If Keylock is off and your device is still not responding, you need to reset your device. A soft reset
tells your device to stop and start over again. This does not affect any of the information or
applications on your device.
NOTE If you had a network connection that was cut off, your device may not respond for up to
30 seconds. Wait 30 seconds before performing a soft reset.
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Common Questions
Tip
When you purge or delete
items, you are given the
option to save an archive
copy on your computer
the next time you
synchronize.
If your device does not respond after a soft reset, you need to perform a hard reset.
If your device still does not respond after a reset, check your third-party applications for
incompatible applications.
I don’t see anything on my device’s screen.
• Press an application button to ensure that your device is turned on.
• If your device was exposed to cold, make sure it is at room temperature.
• Charge your device.
• Perform a soft reset. If your device still doesn’t turn on, perform a hard reset.
I get a warning message telling me my device memory is full.
The storage volume refers to your device’s program memory. If you get a message that your
program memory is full, try the following:
• If you have installed additional applications on your device, remove them to recover memory.
• Purge items from Calendar and Tasks. This deletes Tasks items and past Calendar events from
the memory of your device.
• Delete unused memos, photos, and other items, or save them to an expansion card.
• Move infrequently used applications to the Applications folder on the hard drive. Note that some
applications must be installed in program memory in order to run correctly.
My device keeps turning itself off.
Your device is designed to turn itself off after a period of inactivity. This period can be set at 30
seconds or at one, two, or three minutes. Check the Auto-off after setting on the Power Preferences
screen.
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Common Questions
My device is not making any sounds.
Check the System, Alarm, and Game Sound settings.
I get a blank screen when I reset my device.
It takes a little while for your device to reset when you press the reset button. Resetting is done
when the Date & Time Preferences screen appears.
The current date and time are incorrect.
The current date and time are tied to the Location setting. If you change the date and time without
changing the Location setting, the current date and time may appear incorrect.
My application is responding slowly.
WINDOWS ONLY
If you are transferring files using LifeDrive™ Manager and you are working with a large
application on your device such as a game, the application may perform slowly. Wait until the file
transfer has finished before you use the application.
Moving around
I can’t find the icon I want in Applications View.
• Select the category pick list in the upper-right corner of Applications View and select All. You
may need to scroll down a bit, but you should now see an icon for each of the applications on
your device.
• The application you want may be installed on your device’s internal drive. To view these
applications, select the category pick list in the upper-right corner of Applications View and
select Internal Drive.
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Common Questions
• Some of the applications that come with your device are not preinstalled. You need to install
these extra applications from the software installation CD.
• If you have an expansion card inserted in the expansion slot on your device, the application you
want may be installed on the card instead of on your device. To view the applications installed
on the card, select the pick list in the upper-right corner of Applications View and select the
expansion card’s name from the list.
Entering information
My device doesn’t respond to taps correctly.
If your device is not responding to taps correctly, you need to align the screen.
When I tap Menu on the status bar, nothing happens.
• Tap the upper-left corner of the screen to try and open the menus.
• Align the screen and try tapping Menu again.
• If nothing happens, you may be in an application or screen that does not use menus. Switch to a
different application and try tapping Menu. If it works in the second application, then the first
does not use menus.
• If tapping Menu does not work in the second application, try aligning the screen again.
I can’t get my device to recognize my handwriting.
For your device to recognize handwriting input with the stylus, you need to use Graffiti® 2 writing.
Use the Graffiti 2 help to learn how to write characters.
NOTE Your device recognizes strokes entered with the stylus other than Graffiti 2 strokes in
the Note Pad application only.
• Make the Graffiti 2 character strokes in the Graffiti 2 input area, not on the display part of the
screen. If you want to write on the display part of the screen, turn full-screen writing on.
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• Write Graffiti 2 strokes for lowercase letters in the left side, strokes for capital letters in the
middle, and strokes for numbers in the right side of the Graffiti 2 writing area.
• Make sure that Graffiti 2 is not in shift mode or in Punctuation Shift mode.
The info I entered does not appear in an application.
• Check the Categories pick list in the upper-right corner of Applications View. Select All to display
all the records for the application.
• Did you set private records to be hidden? Check Security Preferences to see that Private Records
is set to Show private records.
• Open the Options menu and select Preferences. Make sure Show Completed Tasks is selected.
I don’t know how to save the info I entered in an application.
Each time you complete an entry such as a contact, memo, or note, your device automatically
saves the information you entered. You don’t have to do anything special to save your info. To
protect your info and create a backup of your info, do a full sync often to back up the info on your
device to your computer.
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Common Questions
Tip
Need more help with
synchronizing your
device? Open
Palm Desktop software,
go to the Help menu, and
select HotSync Online
Troubleshooting Guide.
Synchronizing
I can’t synchronize my device with my computer.
NOTE You must install the software installation CD before you can synchronize.
• Make sure the USB sync cable is connected
securely.
• Make sure the date on your computer matches the
date on your device.
• Read the HotSync log for the user account for
which you are synchronizing.
WINDOWS ONLY
Click the HotSync Manager
icon in the Windows
taskbar in the lower-right corner of your screen. Make
sure Local USB has a checkmark next to it. If not,
click it.
NOTE If you don’t see the HotSync Manager icon, click Start in the Windows taskbar, and then
select Programs. Go to the palmOne program group and select HotSync Manager.
MAC ONLY
• Make sure HotSync Manager is enabled: Open the Palm folder and double-click the HotSync
Manager icon. On the HotSync Controls tab, be sure Enabled is selected. If it is not, click it.
• Disconnect the USB sync cable from your computer, and then reconnect the cable and restart
your computer.
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[ ! ] Before You Begin
You must have completed
CD installation and
chosen Palm Desktop
software as your desktop
application for
synchronization in order
to switch to Outlook. Note
that you can choose
Outlook as your
synchronization software
for Contacts, Calendar,
Tasks, and Memos during
CD installation.
Common Questions
When I synchronize, nothing happens on Palm Desktop software, and
my device times out.
• Perform a soft reset.
• Make sure that HotSync Manager is running on your computer.
• Make a copy of the folder containing your information. This folder is named with either your full
username or a shortened version of the name. Uninstall and then reinstall Palm Desktop
software.
• Turn on your device, and go to Applications. Select HotSync
, and then select Local.
I want to change from synchronizing my device with Palm Desktop
software to synchronizing with Outlook.
WINDOWS ONLY
During CD installation, you chose a desktop software application to synchronize with your device.
You may have chosen Palm Desktop software at that time. But if Microsoft Outlook already
contains all of your contacts, appointments, tasks, and notes, you can change your
synchronization method so that your device synchronizes with Outlook instead. You can also
change from Outlook to Palm Desktop software.
NOTE If you choose to synchronize with Outlook, info from Contacts, Calendar, Tasks, and
Memos is synchronized with info in Outlook. You can also set up the VersaMail® application to
synchronize email messages on your device with email in Outlook. Other info, such as voice
memos and notes, is synchronized with info in Palm Desktop software.
1. Insert the CD into your computer.
2. Select Change your synchronization method.
3. Follow the onscreen instructions for the desktop software you want to use.
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Common Questions
I can’t synchronize my device with Microsoft Outlook.
WINDOWS ONLY
NOTE If you choose to synchronize your device with Outlook, information from Contacts,
Calendar, Tasks, and Memos is synchronized with info in Outlook. Other information, such as voice
memos and notes, is synchronized with info in Palm Desktop software.
• Click the HotSync Manager icon
and select Custom. Check the following:
• Make sure that you have the correct username selected from the drop-down list.
• Make sure that the applications you want are set to synchronize the files. If not, select each
application, click Change, and then choose Synchronize the files.
• Make sure that the correct application name is selected. For example, the older version of
Calendar was called Date Book. If you have upgraded from an older device, make sure that
Calendar is set to Synchronize the files, and Date Book is set to Do Nothing.
• If you synchronize your device with more than one computer, click Settings and select Enable
synchronization to multiple PCs for each application you want to synchronize. This helps avoid
duplicating the same information on a single computer.
NOTE Check the Set as default box to use this setting each time you synchronize. Otherwise, it
applies during the next synchronization only.
• Be sure that the application you want is installed. Reinstall the HotSync Manager and make sure
that the application is selected.
• Reinstall Palm Desktop software and select the option to synchronize with Microsoft Outlook.
I can’t synchronize wirelessly using my device’s Bluetooth
technology.
• Make sure that the HotSync Manager is running on your desktop computer. The HotSync
Manager icon
must appear in the taskbar in the lower-right corner of your screen.
• Click the HotSync Manager icon
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• Your device may not be able to recognize the virtual serial port on your Windows computer. Try
validating the virtual serial port you’re using, or create a different virtual port and change the
HotSync Manager settings to use the new virtual port. To change the virtual serial port, click the
HotSync Manager icon
. Select Setup, and then select the Local tab. Select a port from the
Serial port pick list.
When you synchronize wirelessly, your device attempts to connect to a Bluetooth virtual serial port
on your computer. First it looks for a Bluetooth serial HotSync port. If it cannot find that port, it
then looks for a generic Bluetooth serial port. However, some generic Bluetooth serial ports do not
support synchronization. Refer to the documentation that came with your computer operating
system for instructions on creating/changing the virtual port for serial communication.
If the virtual serial port you want to use is used by other applications, exit those applications
before setting up your computer for wireless synchronization.
Some of my applications do not synchronize.
If you have synchronized successfully but you can’t find the information from your device on your
computer, check to see that you have the correct username selected for viewing information.
NOTE If you upgraded from a previous device, go to www.palmOne.com/support, select your
country, select the LifeDrive™device from the main page, and click the Upgrade link.
WINDOWS ONLY
Click the HotSync Manager icon
in the lower-right corner of your screen, and then select
Custom. Check that the application is set to synchronize the files. If it is not, select the application,
click Change, and then select Synchronize the files. Check the Set as default box to use this setting
each time you synchronize. Otherwise, it applies during the next synchronization only.
MAC ONLY
Double-click the HotSync Manager icon
in the Palm folder. From the HotSync menu, select
Conduit Settings. Select your username from the User pop-up menu, and be sure that the
application is set to synchronize.
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Common Questions
I can’t open the HotSync Manager.
On a Windows computer, uninstall Palm Desktop software from your computer, and then reinstall
the software from the software installation CD.
On a Mac computer, just reinstall Palm Desktop software.
When I synchronize, I receive the 8009 error message: An application
has failed to respond to a HotSync notification.
WINDOWS ONLY
The 8009 error indicates that the Windows registry is corrupt. You need to rebuild the HotSync
Manager registry entries. For information on rebuilding the registry entries, go to
www.palmOne.com/support and search the palmOne Knowledge Library for “error 8009.”
My files didn’t install during synchronization.
• If files do not install after you synchronize, the file type was not recognized. On your device,
open the application associated with those files. Then synchronize again. If the files remain in
the palmOne™ Quick Install list on your computer (Windows only), they are not associated with
an application on your device and cannot be installed by synchronizing. You can install the files
using LifeDrive Manager (Windows) or Drive Mode (Mac or Windows).
• If you are trying to install files to an expansion card, make sure that a card is inserted into your
device’s expansion slot before you synchronize.
I can’t add more files to the Quick Install list.
Make sure the dialog box that confirms where the files will be installed is closed. You cannot add
more files to the list when the confirmation dialog box is open.
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Common Questions
When I add a zipped file (ZIP) to Quick Install, some of the files don’t
appear in the Quick Install list.
Unzip the file with a file compression utility, such as WinZip, and then add the unzipped files to
Quick Install.
I receive an authentication error when I try to synchronize wirelessly
through a LAN access point.
Make sure you entered the correct username and password for the selected network service
profile in the Network Preferences screen.
When I try to synchronize wirelessly through a LAN access point,
it connects, but nothing happens.
• Make sure that Network is selected in the HotSync Manager menu on your computer.
• Contact your system administrator to make sure your network computer is properly set up.
I want to synchronize my computer with more than one device.
If the computer running Palm Desktop software synchronizes with more than one device, each
device should have a unique name. Synchronizing more than one device with the same username
causes unpredictable results and, potentially, loss of your personal information. Assign a
username to your device the first time you synchronize.
If you are synchronizing with Outlook, make sure the right profile is selected for the applications
you want to synchronize in HotSync Manager. From the Palm Desktop home screen, click the
HotSync Manager, and then select Custom.
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LifeDrive Manager/Drive Mode
I can’t move or copy files using LifeDrive Manager.
WINDOWS ONLY
• Make sure your device is connected securely to the
USB sync cable, and that the cable is connected to
a USB port on the back of your computer.
• Make sure no other applications—such as HotSync
Manager or Pocket Tunes™—are using the USB
sync cable. To check, press the Home button
. If
Favorites opens, then no other applications are
using the sync cable. If Favorites does not open,
then another application may be using the cable.
• Try to synchronize. If synchronizing doesn’t work,
LifeDrive Manager doesn’t work, either.
• If LifeDrive Manager was working but stops, disconnect and reconnect your device. If this does
not solve the problem, perform a soft reset.
I can’t see a file I moved from my computer to my device.
Your device stores information in two places: in program memory and on the hard drive. When
you view files on your device using LifeDrive Manager on your computer or Files on your device,
only files on the drive are displayed.
If you used Quick Install to move a file to your device, depending on the file type, the file may be
located in your device’s program memory. If this is the case, you can’t view the file using LifeDrive
Manager or Files, but you can access it by using the appropriate application. If you want to be able
to see the file in the LifeDrive Manager window or the Files screen, copy it to your device’s internal
drive using LifeDrive Manager.
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Common Questions
I made updates to a file on my device, but when I synchronize,
the changes don’t show up in the file on my computer.
If you use LifeDrive Manager to transfer a file or folder to your device, you must select whether
that item synchronizes. You can either select the Keep synchronized option during file transfer, or
make the file or folder a sync item once it is on the hard drive.
If you move an item into a sync folder on the hard drive, the item automatically synchronizes.
However, the item synchronizes to the copy of the sync folder on your computer, not to its original
location—the version in the original location remains unchanged.
File transfer is taking place slowly.
If you are working with large files or using large applications such as games on your device, file
transfer may go more slowly. Quit all device applications to speed file transfer.
When I try to delete a file using LifeDrive Manager, a message appears
saying the file is busy.
If you are working with a file on your device—for example, editing a document or listening to a
music file—you cannot delete the file using LifeDrive Manager. Close the file on your device and
then delete it.
I can’t write a memo or enter a contact when my device is in Drive
Mode.
When your device is in Drive Mode, it works just like any external drive such as a CD drive. You
cannot enter or work with information directly on your device while it is in Drive Mode. To work
with information directly on your device, turn Drive Mode off.
When your device is in Drive Mode and is connected to a computer, you can open files from your
device’s internal drive on the computer using Windows Explorer or My Computer (on a Windows
computer) or Finder (on a Mac computer), and work with them there.
Your device still displays alerts, such as for appointments or new email messages, when in Drive
Mode.
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Common Questions
My device and/or the expansion card is not showing up as a drive in
Windows Explorer or My Computer when I have the device in Drive
Mode.
WINDOWS ONLY
When you turn on Drive Mode, connect your device to your computer, and then open My
Computer or Windows Explorer, the window you open shows two new drives. These drives are
assigned the next available drive letters, for example, E:, F:, and so on. If no letters are available
because you have multiple external devices connected to your computer (such as a card reader or
a camera), or because you are using mapped network drives, the window does not display your
device or the expansion card as a drive. To display them, remove some of the external devices
connected to your computer, or remove some of the mapped network drives.
Calendar
I selected the Today button, but it does not show the correct date.
Make sure the Set Date box on the Date & Time Preferences screen displays the current date.
I created an event, but it doesn’t appear in Week View.
• If scroll arrows appear on the right of your screen, scroll down to see if the event appears farther
down the screen.
• If you have two or more events with the same start time, the events appear as multiple bars
starting at the same time in Week View. To see the overlapping events, select the individual bars,
or select Day View. For more information, see Finding events that overlap.
• If you marked the event as private, check Security Preferences to see that Private Records is set
to Show private records.
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Common Questions
Time zones don’t appear on my Palm Desktop software.
Palm Desktop software does not recognize time zones. Only Outlook recognizes times zones.
I set the global time zone preference, but only some of my events are
responding to my time zone change.
Only new events created after the preference is set are affected. The events you created earlier
without time zones do not have the time zone set. You can edit the earlier events to include a time
zone.
I created my event with a time zone, but only that event is responding
to my time zone change.
When you create an event with a time zone setting, only that event is affected. To have all events
automatically include a time zone setting, set the New events include time zones preference.
Memos
I’m having problems listing memos the way I want to see them.
If you cannot manually arrange the order of memos on the list screen, open the Options menu and
select Preferences. Make sure that Sort by is set to Manual.
If you choose to view your memos alphabetically on Palm Desktop software and then synchronize,
the memos on your device still appear in the order defined in the Preferences setting. In other
words, the sort settings you use with Palm Desktop software are not transferred to your device.
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Note Pad
I’m having problems listing notes the way I want to see them.
If you cannot manually arrange the order of notes on the list screen, select Preferences from the
Options menu and make sure that Sort by is set to Manual.
If you choose to view your notes alphabetically on Palm Desktop software and then synchronize,
the notes on your device still appear in the order defined in the Preferences setting. In other
words, the sort settings you use with Palm Desktop software are not transferred to your device.
Media
I can’t find the Media icon in Applications.
Select the pick list in the upper-right corner of Applications View and select Multimedia. You
should now see an icon for the Media application.
In Favorites View, the entry associated with the Media application is called Photos & Videos. You
can edit the Favorites list to change this to Media, as well as to create or change any other favorite
file, folder, web link, or application.
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Pocket Tunes™
I would like better-quality sound during playback.
You can save music files in either MP3 or RMJ format. RMJ is a proprietary format used by the
RealPlayer desktop. In either case, saving at a lower bit rate creates a smaller file size, but also
gives a lower playback quality. Increase the bit rate to improve playback sound quality, but
remember that this increases file size.
My music file stutters during playback.
WINDOWS ONLY
If you are transferring files using LifeDrive Manager and you are listening to music files on your
device, the music playback may stutter. Wait until the file transfer is finished to listen to the music
file.
When I save songs from a CD, I do not see the song title or artist
name.
When capturing songs from a CD, you must have an active Internet connection to obtain song title
and artist information. This information is supplied from the GraceNote server on the web.
Tasks
The info I entered does not appear in an application.
• Open the Options menu and select Preferences. If Show Completed Tasks is selected, deselect it
to display the missing tasks.
• If you marked the task as private, check Security Preferences to see that Private Records is set to
Show private records.
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Connecting wirelessly
My passkey is rejected when I attempt to form a trusted pair with my
mobile phone.
Some mobile phones require that you enter the passkey within a specific time frame. Make sure
you have a passkey in mind and that you enter it immediately when prompted.
If your passkey is rejected, your phone may have a preassigned passkey; see the documentation
included with your phone for information. The documentation might refer to a Bluetooth
connection as a Bluetooth pair, Bluetooth link, or bonded pair.
My device cannot connect to my mobile phone.
Use the following steps to test the connection:
1. Tap Bluetooth controls
on the status bar to open the Bluetooth settings screen. You can
select the indicator even if it is dimmed.
2. Make sure On is selected.
3. Select the Service pick list and select the service that you want to use to connect to your phone.
4. Select Connect.
If the connection is successful, open the application that requires the connection and complete the
desired task.
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If the connection is not successful, try the following steps:
• Make sure that your phone is equipped with Bluetooth technology, that Bluetooth technology is
enabled, and that the power is on.
• You may need to set up a connection with your phone. See the documentation included with
your phone for assistance with completing the connection setup process.
My phone connection drops before I finish using it.
You need to increase the Idle timeout setting on the Network Preferences Details screen.
I get an error message when I try to dial a phone number using my
device.
• Make sure that the proper phone driver is installed on your device.
• You may need to set up a connection with your phone. See the documentation included with
your phone for assistance with completing the connection setup process.
• Check the Phone Preferences screen and make sure the correct phone connection is selected.
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The VersaMail application
®
I am having problems accessing my account.
Occasionally you may experience problems using an email account after you set it up. If you
followed the account setup procedure and are experiencing problems using the account, verify
that the account complies with your email provider’s requirements by following these steps:
• Verify both your password and your username for your email account.
• If you are connecting using a mobile phone through the built-in Bluetooth technology on your
device, a cable, or the IR port on your device, verify that you have either a data-enabled GSM or
a high-speed GPRS account with your wireless service provider.
• Some wireless service providers require you to be on their network to use your email account. If
this is the case, be sure to use your provider’s network as the connection type for the account.
• Some wireless service providers have other requirements specific to their service. For example,
Yahoo! requires you to pay for a POP account in order to download email messages from your
Yahoo! account to your device. Check with your service provider to see if any provider-specific
requirements exist.
• Service provider settings frequently change. If your email account was working but you are
currently experiencing problems, check with your service provider to see if any of the account
settings have changed.
I am having problems sending and receiving email.
• Short periods of time when email is unavailable are common due to server problems or poor
wireless coverage. If you have problems sending or receiving mail for an extended period of
time, check with your ISP or email service provider to verify that the service is working properly.
• Make sure your ISP or email provider allows you to send and receive email on a wireless device.
Several providers, like Hotmail, do not offer this option at all.
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Auto Sync is not working.
• If Auto Sync is occurring and you turn your handheld off or the connection to your email service
provider is disconnected, Auto Sync fails.
• If you are attempting Auto Sync over a network, you must be in range of a network access point
for Auto Sync to work.
I can receive email fine, but am having problems sending email.
If you are able to receive email messages but cannot send them, try these steps, in turn:
• Make sure your ISP or email provider allows you to access email on a wireless device. Several
providers do not offer this option at all; other providers require an upgrade to access email on a
wireless device.
• Turn on ESMTP. Many services require authenticated access to use their SMTP servers, or
ESMTP.
• Enter the name of a different outgoing mail server for sending mail. Many ISPs, such as cable
companies, require that you have an Internet connection to their network to send email through
their servers. In this case, you can almost always receive email from these accounts, but if you
want to send email, you must send it through another server.
I can’t download any messages.
If the program memory on your device fills up, you cannot download any more messages to your
device. Delete some messages to free up program memory, and try downloading again.
I am trying to synchronize messages on my device with messages on
my computer, but it’s not working.
On your computer, check the advanced account settings for the account you want. Make sure that
the box is checked that allows you to synchronize messages on your device with messages on
your computer.
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My vCard or vCal email attachment isn’t forwarding correctly.
WINDOWS ONLY
Palm Desktop software provides several features that work with email client software on a
Windows computer. For these features to work correctly, the email client software must be
properly set up. Follow these steps to check the settings:
1. Click Start on your computer, and then select Settings.
2. Select Control Panel.
3. Select Internet Options, and then click the Programs tab.
4. Make sure that the email field is set to the correct email client software.
5. Click OK.
6. Start the email client software and make sure it is configured as the default MAPI client. Consult
the documentation for your desktop email application for more information.
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Privacy
I’ve made records private, but I can’t remember my password to
display them.
First, use the password hint to try to remember the password. If this doesn’t help or if you do not
have a password hint, you can use Security Preferences to delete the password, but your device
deletes all entries marked as private. However, if you synchronize before you delete the password,
the synchronization process backs up all entries, whether or not they are marked private. Then you
can follow these steps to restore your private entries:
1. In Security Preferences, tap in the password box and enter a guess at the password.
2. In the dialog box that appears, select Lost Password.
3. Select Delete Password to remove the password and delete all private records.
4. Synchronize your device with your computer again.
I forgot the password, and my device is locked.
First, use the password hint to try to remember the password. If this doesn’t help or if you do not
have a password hint, you must perform a hard reset to continue using your device. Performing a
hard reset deletes all of the information on your device. To protect your info and create a backup of
your info, do a full sync to back up the contents of your device to your computer often.
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Sharing
I can’t beam information to another device or other device.
NOTE Depending on the receiving device model, not all information may be sent correctly.
• If you are beaming to another Palm Powered device, confirm that your device and the other
device are 4 to 39 inches (approximately ten centimeters to one meter) apart and that the path
between the two devices is clear of obstacles. Beaming distances to other devices with an IR
port may be different.
• Move your device closer to the receiving device.
• Make sure the receiving device has beam receive enabled.
• Perform a soft reset on both your device and the receiving device.
• Avoid beaming in bright sunlight or fluorescent light. These produce infrared noise that can
make beaming go slower or, in some cases, prevent it from working at all.
When someone beams information to my device, it doesn‘t receive
the info.
• If you are receiving info from another Palm Powered device, confirm that your device and the
other device are 4 to 39 inches (approximately ten centimeters to one meter) apart and that the
path between the two devices is clear of obstacles. Beaming distances to other devices with an
IR port may be different.
• Move your device closer to the sending device.
• Make sure your device has beam receive enabled.
• Perform a soft reset on both your device and the beaming device.
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When someone beams information to my device, I get a message
telling me it is out of memory.
• Your device requires at least twice the amount of memory available as the info you are
receiving. For example, if you are receiving a 30KB application, you must have at least 60KB
free.
• Purge old Calendar events and delete unused or unnecessary applications.
I cannot send information to another Bluetooth device.
• Make sure that Bluetooth communication is enabled on both your device and the other device.
• Make sure that the receiving device has a compatible Bluetooth application installed.
• The receiving device must be within range of your device, approximately 25 to 30 feet (8 to 10
meters).
Other Bluetooth devices cannot find my device.
• Tap Bluetooth controls
on the status bar to open the Bluetooth settings screen and make sure
that Bluetooth is turned on.
• Select Prefs and make sure the Discoverable setting is set to Yes.
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Problems with incompatible applications
palmOne, Inc. works with developers of third-party add-on applications to ensure the
compatibility of these applications with your device. Some third-party applications, however, may
not have been upgraded to be compatible with your device.
Possible symptoms of incompatible applications include:
• Fatal errors needing resets
• Nonresponsive device requiring a reset
• Slow performance
• Abnormal screen display or uneven sound quality
• Problems using Bluetooth technology or other features
• Problems opening an application
• Problems synchronizing
You can determine whether an incompatible application is causing problems by deleting the
application and then operating your device.
After you have deleted the application, try to replicate the operation that created the error. If
removing the application solves your problem, contact the application developer for a solution.
Also, go to www.palmOne.com/us/support/contact/incompatible_apps.html to provide feedback
to palmOne on the application.
Finding a third-party application that is causing a problem
If you have multiple third-party applications installed on your device or have upgraded from an
earlier model of a Palm Powered device, perform the following procedure to remove all third-party
applications from your device. Once you have removed all of the third-party applications, you can
install one application at a time to determine which application is causing the problem.
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The following procedures erase all information from your device. Before removing the
applications, do a full sync to back up the contents of your device to your computer.
1. On a Windows computer, open the palmOne folder on your computer, and then open the user
folder for your device. User folder names are often abbreviated as last name, first initial. On a
Mac computer, locate the folder Home/Documents/Palm/Users//Backups.
2. Select and drag the Backup folder to the desktop. Make sure you see the Backup folder on the
desktop.
3. On a Windows computer, close the palmOne folder.
4. Perform a hard reset. Synchronize your device with your computer to restore info to your
device’s program memory, and use LifeDrive Manager (Windows) or Drive Mode (Mac) to
restore info to your device’s internal drive.
5. Operate your device and try to replicate problem operations.
6. Do one of the following:
•
•
If your device still has problems, review this Common Questions section for solutions to the
problem. Fix the problem before reinstalling the third-party applications.
If your device no longer has problems, install the third-party applications one application at
a time using the following procedure:
a. Open the Backup folder you moved to the desktop in step 2.
b. Double-click a PRC file. On a Windows computer, the Quick Install window opens with the
PRC file listed. On a Mac computer, the HotSync Manager window opens with the PRC
file listed.
NOTE Alternatively, on a Mac computer, you can drag the PRC file to the Send To
Device droplet instead of double-clicking it.
c. Click Done.
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d. Synchronize your device with your computer.
e. Operate your device and try to replicate problem operations.
f. Do one of the following:
•
If installing the application re-creates your problem, remove the application and
contact the application developer for a solution. Continue to reinstall your
applications one application at a time to make sure another application is not creating
a problem.
•
If installing the application does not cause a problem, go to step a and reinstall
another application.
g. Go to www.palmOne.com/us/support/contact/incompatible_apps.html to provide
feedback to palmOne on the application.
NOTE Some applications use more than one PRC file. You should continue to check
each PRC file even if you identify one associated with an application that is causing a
problem on your device, since that application may use other PRC files.
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CHAPTER 32
Getting Help
This guide is meant to tell you everything you need to know to set up, customize,
and use your device. However, you may occasionally run into an issue that is not
addressed in this guide. Here are some resources to help you if that happens.
Self-help resources
If you run into a problem with your device, be sure to check these resources first:
• Answers to common questions about your device and its features
• The Palm® Desktop online Help
• The Palm Desktop Software for the Macintosh User’s Guide located in the Documentation folder
on your installation CD
• The palmOne™ Knowledge Library, accessible at www.palmOne.com/support
• The most recent palmOne LifeDrive™device HelpNotes on your regional website
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Getting Help
Technical support
If, after reviewing the self-help resources, you cannot solve your problem, go to
www.palmOne.com/support or send an email to your regional Technical Support office.
Before requesting technical support, please experiment a bit to reproduce and isolate the problem.
When you do contact Technical Support, please provide the following information:
• The name and version of the desktop operating system you are using
• The actual error message or state you are experiencing
• The steps you take to reproduce the problem
• The version of device software you are using and available memory
To find version and memory information, follow these steps:
1. Go to Applications.
2. Open the menus.
3. Select Info from the App menu.
4. Select Version for version info, and Size for memory info.
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Product Regulatory Information
FCC Statement
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
The use of shielded I/O cables is required when connecting this equipment to any and all optional peripheral
or host devices. Failure to do so may violate FCC rules.
[ ! ] IMPORTANT Changes or modifications not covered in this manual must be approved in writing by the
manufacturer’s Regulatory Engineering Department. Changes or modifications made without written
approval may void the user’s authority to operate this equipment.
In August 1996, the FCC of the United States with its action in Report and Order FCC 96-326 adopted an
updated safety standard for human exposure to radio frequency electromagnetic energy emitted by FCC
regulated transmitters. Those guidelines are consistent with the safety standard previously set by both U.S.
and international standards bodies. The design of this product complies with the FCC guidelines and these
international standards.
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Exposure to radio frequency energy (SAR)
In order to comply with FCC RF exposure safety guidelines, this device and its antenna must not be colocated or operating in conjunction with any other antenna or transmitter. The user of this device should
ensure that the operation of this device is in compliance with these provisions.
FCC ID: O3W830
Responsible Party:
Tungsten™ Product Family
palmOne, Inc.
400 N. McCarthy Blvd.
Milpitas, California 95035
United States of America
(408) 503-7500
Tested to Comply
With FCC Standards
FOR HOME OR OFFICE USE
Industry Canada
The term “IC:” before the certification/registration number only signifies that the Industry Canada technical
specifications were met.
IC:3905A-830
Canadian Wireless Regulatory Notice
This Class B digital apparatus meets all the requirements of the Canadian Interference Causing Equipment
Regulations. Operation is subject to the following two conditions: a) this device may not cause any
interference, and b) this device must accept any interference, including interference that may cause
undesired operation of the device. To prevent radio interference to the licensed service, this device is
intended to be operated indoors, and away from windows to prevent maximum shielding. Equipment (or its
transmit antenna) that is installed outdoors is subject to licensing.
CE Declaration of Conformity
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palmOne, Inc., Declares the Product:
Device PDA & HotSync® cable
Model Name/Number:
LifeDrive
Manufacturer’s Name:
palmOne
Manufacturer’s Address:
400 N. McCarthy Blvd.
Milpitas, 95035-5112
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Meets the following European Council Directives:
• 89/336/EEC (EMC Directive)
• 99/5/EC (R&TTE Directive)
• 73/23/EEC (Low Voltage Directive).
Conforms with the following specifications:
• EN 55024: 1998 (Emissions & Immunity)
• EN55022:1998, CISPR 22 1997, Class B Radiated and Conducted Emissions
• IEC 61000-4-2, A1 1998-01, ESD Immunity, 4kV Contact, and 8kV Air Discharge
• IEC 61000-4-3: 1995 RF Immunity, 80-1000MHz, 3V/M, 1kHz, 80% A.M.
• ENV 50204:1996, RF Immunity, 895-905MHz, 3V/m, 200Hz, 50% AM
• IEC 61000-4-4: 1995 EFT Immunity, 1kV on AC port, 5/50nSec, 5kHs Rep. Freq.
• IEC 61000-4-5: 1995 Surge Immunity, 1.2/50uSec, 2kV(peak), Common Mode, 1kV(peak) Differential Mode
• EN61000-4-6:1996, Conducted Immunity, 150kHz-80MHz, 3V RMS, 1kHz, 80% AM
• IEC 61000-4-11: 1994, 100% Voltage Dip 0.5 period, 30% Dip 25 periods and >100% Dip 250 periods
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Authorized palmOne Representative:
David Waitt
palmOne Compliance Engineer
Date:
April 18, 2005
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Battery Warning
Do not mutilate, puncture, or dispose of batteries in fire. The batteries can burst or explode, releasing
hazardous chemicals. Discard used batteries according to the manufacturer’s instructions and in accordance
with your local regulations.
Varning
Eksplosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ som
rekommenderas av apparattillverkaren. Kassera använt batteri enligt fabrikantens instruktion.
Advarsel!
Lithiumbatteri—Eksplosionsfare ved fejlagtig håndtering. Udskiftning må kun ske med batteri af samme
fabrikat og type. Levér det brugte batteri tilbage tilleverandøren.
Varoitus
Paristo voi räjähtää, jos se on virheellisesti asennettu. Vaihda paristo ainoastaan valmistajan suosittelemaan
tyyppiin. Hävitä käytetty paristo valmistajan ohjeiden mukaisesti.
Advarsel
Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type anbefait av
apparatfabrikanten. Brukte batterier kasseres i henhold til fabrikantens instruksjoner.
Waarschuwing!
Bij dit produkt zijn batterijen geleverd. Wanneer deze leeg zijn, moet u ze niet weggooien maar inleveren als
KCA.
Uwaga
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Intrinsic Safety Warning
Warning – Explosion Hazard
• Substitution of components may impair suitability for Class I, Division 2;
• When in hazardous location, turn off power before replacing or wiring modules, and,
• Do not disconnect equipment unless power has been switched off or the area is known to be nonhazardous.
Wireless Notices—Usage Cautions
In some situations, the user of the wireless device may be restricted. Such restrictions may apply aboard an
airplane, in hospitals, near explosive environment, in hazardous locations etc. If you are not certain of the
policy that applies to the use of this device, please ask for authorization prior to turning on the device.
Static Electricity, ESD, and Your palmOne™ Device
Electrostatic discharge (ESD) can cause damage to electronic devices if discharged into the device, so you
should take steps to avoid such an occurrence.
Description of ESD
Static electricity is an electrical charge caused by the buildup of excess electrons on the surface of a material.
To most people, static electricity and ESD are nothing more than annoyances. For example, after walking over
a carpet while scuffing your feet, building up electrons on your body, you may get a shock -- the discharge
event -- when you touch a metal doorknob. This little shock discharges the built-up static electricity.
ESD-susceptible equipment
Even a small amount of ESD can harm circuitry, so when working with electronic devices, take measures to
help protect your electronic devices, including your palmOne™ device, from ESD harm. While palmOne has
built protections against ESD into its products, ESD unfortunately exists and, unless neutralized, could build
up to levels that could harm your equipment. Any electronic device that contains an external entry point for
plugging in anything from cables to docking stations is susceptible to entry of ESD. Devices that you carry
with you, such as your device, build up ESD in a unique way because the static electricity that may have built
up on your body is automatically passed to the device. Then, when the device is connected to another device
such as a docking station, a discharge event can occur.
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Precautions against ESD
Make sure to discharge any built-up static electricity from yourself and your electronic devices before
touching an electronic device or connecting one device to another. The recommendation from palmOne is
that you take this precaution before connecting your device to your computer, placing the device in a cradle,
or connecting it to any other device. You can do this in many ways, including the following:
• Ground yourself when you’re holding your mobile device by simultaneously touching a metal surface that
is at earth ground.
• For example, if your computer has a metal case and is plugged into a standard three-prong grounded
outlet, touching the case should discharge the ESD on your body.
• Increase the relative humidity of your environment.
• Install ESD-specific prevention items, such as grounding mats.
Conditions that enhance ESD occurrences
Conditions that can contribute to the buildup of static electricity in the environment include the following:
• Low relative humidity.
• Material type (The type of material gathering the charge. For example, synthetics are more prone to static
buildup than natural fibers like cotton.)
• The rapidity with which you touch, connect or disconnect electronic devices.
While you should always take appropriate precautions to discharge static electricity, if you are in an
environment where you notice ESD events, you may want to take extra precautions to protect your electronic
equipment against ESD.
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