Palm 850 PDA Phone With GSM/GPRS/EDGE and Bluetooth User Manual 3 of 4

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Document ID	726415
Application ID	YAqG/JFzJiBgeAVqMt1Abg==
Document Description	User Manual 3 of 4
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	221.2kB (2765057 bits)
Date Submitted	2006-11-09 00:00:00
Date Available	2006-12-24 00:00:00
Creation Date	2006-08-22 17:49:28
Producing Software	Acrobat Distiller 7.0.5 (Windows)
Document Lastmod	2006-08-22 17:50:30
Document Title	Your Palm® Treo™ 680 Smart Device User Guide
Document Creator	FrameMaker 7.1
Document Author:	Palm

CHAPTER
YOUR PERSONAL INFORMATION ORGANIZER
indicate under which category the event
is filed.
7 Select OK.
You can customize your Treo 680 to display
the most current Calendar event in the Main
tab in the Phone application. Press Phone,
open the Options menu, and then select
Phone Display Options. Check the Show
Calendar event box.
TIP
6 Select Month and set any of the
following options:
Show Category List: The Category pick
list appears in Month View.
Timed Events: The events that are
scheduled for a specific time appear in
Month View.
Selecting alarm tones
Untimed Events: The events that are
scheduled for a specific date but not a
specific time appear in Month View.
2 Select Options, and then select Sound
Preferences.
Daily Repeating Events: The events
that repeat every day appear in Month
View.
1 Press Menu
3 Select the Application pick list and
select Calendar.
4 Select the Volume pick list and select
the volume level.
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CHAPTER
YOUR PERSONAL INFORMATION ORGANIZER
5 Select the Vibrate pick list and select
when you want your Treo 680 to vibrate
for an event alarm.
TIP
6 Select tones from any of the following
pick lists:
•
To record a sound, select New.
•
To play a sound, select it and press Center
on the 5-way.
•
To delete a sound, select it and press
Backspace.
•
To send a sound, select it and then select
Send.
Alarm Sound: The tone that plays the
first time your alarm goes off.
Reminder Sound: The tone that plays if
an alarm is not acknowledged and
the alarm repeats itself.
Repeat: The number of times the alarm
repeats itself if the alarm is not
acknowledged.
Default Alarm: A default amount of
time before the event for which the
alarm goes off.
You can also record sounds and use them
as alarms. Select Manage on the Sound &
Alerts Preferences screen.
Your Treo includes a silent
alarm that can vibrate even when the Ringer
switch is set to Sound Off.
DID YOU KNOW?
World Clock
World Clock displays the day and time in
three cities anywhere around the globe.
Whether you’re traveling or staying home,
it’s easy to keep track of the best time to
reach your business associates, friends,
and family in faraway places.
7 Select Done.
156
7
CHAPTER
YOUR PERSONAL INFORMATION ORGANIZER
Selecting cities
World Clock shows the system date and
time above the world map. If you selected
the option to get the date and time from
the mobile network (see Setting the date
and time), the Cingular Wireless network
automatically updates the time display to
match the local time when you travel.
If you did not select the option to get the
date and time from the mobile network, then
you can set the city at the top of the screen to
a fixed location.
TIP
Below the world map, you can view the
time in two other cities. If you travel a lot
you may want to select your home city as
one of these two cities, so that you always
know what time it is at home.
You can run your stylus over
the map to see the time in other cities. The
shadow over the map represents nighttime
moving across the globe.
DID YOU KNOW?
World Clock does not automatically update
the system time for daylight savings time. To
change the Daylight Savings Time setting, see
Setting the date and time.
TIP
Adding cities
1 Press Applications
World Clock
and select
2 Select a City pick list, and select a city
in the same time zone.
If the city you want to display is not in the
predefined list, you can add it.
1 Select a City pick list and select Edit
List.
2 Select Add.
3 Select a location in the same time zone
as the city you want to add, and then
select OK.
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YOUR PERSONAL INFORMATION ORGANIZER
4 Enter the name of the city.
5 Select Location, select Map, select the
location of the city, and then select OK.
6 If the city is not on Daylight Savings
Time, uncheck this box. If Daylight
Savings Time is observed, enter Start
and End dates.
7 Select OK, and then select Done.
Setting an alarm
The next time you travel, don’t rely on a
hotel alarm clock to get you to that
important meeting. Use your Treo 680
instead. World Clock includes a built-in
alarm feature that you can use as a travel
alarm.
Tasks
You can use Tasks to remind you of tasks
you need to complete and to keep a record
of when you finish tasks.
Adding a task
1 Press Applications
Tasks
and select
2 Select New to create a new task.
1 Select Off in the upper-right corner.
2 Select the time you want the alarm to
sound.
3 Select OK.
To customize the alarm sound and volume,
open the Options menu and select Alarm
Preferences.
3 Enter a description of the task. The text
can be longer than one line.
TIP
Make sure the Ringer switch is set to
Sound On, so that you can hear the alarm.
TIP
158
Setting task priority, due date, and other
details
The Details dialog box enables you to
assign a priority level, due date, category,
privacy flag, and other details for each task.
1 Select the task to which you want to
assign details.
2 Select Details.
3 Set any of the following:
Priority: Select the priority number for
this task (1 is most important). Later
you can arrange your tasks based on the
importance of each task.
repeating task, the next instance of this
task automatically appears in your task
list.
CHAPTER
YOUR PERSONAL INFORMATION ORGANIZER
Private: Check this box to mark this
task private. See Working with private
entries for additional information.
: Select this button to enter
additional text that you want to
associate with the task.
You can also select the priority from the
Tasks list by selecting the number next to a
task and then selecting a priority level.
TIP
Category: Assign the task to a specific
category.
Due Date: Select the Due Date pick list
and select a due date for the task.
4 Select OK.
If you turn on the Show Due Dates option
in the Tasks Preferences screen, you can
select the due date in the Tasks list to set a
new date.
TIP
Alarm: Set an alarm for this task.
Repeat: Indicate whether the task
occurs at regular intervals and how
often it repeats. When you check off a
TIP Press Menu to access other features such
as importing phone numbers into the Tasks
list.
Checking off a task
1 Select the task you want to check off.
2 Press Center
or tap in the box to
check off the task.
159
YOUR PERSONAL INFORMATION ORGANIZER
CHAPTER
Organizing your tasks
In the Tasks list, select one of these
options:
All: Displays all your tasks.
If you accidentally check off a task and
need to uncheck it, highlight the task again
and press Center on the 5-way to uncheck it.
TIP
You can set Tasks to record the date that
you completed a task, and you can select to
show or hide completed tasks. Completed
tasks remain in the memory of your Treo 680
until you purge them.
TIP
DID YOU KNOW? Overdue tasks have an
exclamation point (!) next to the due date.
160
Date: Displays tasks that are due in a
specific time frame. With Date selected,
press Down
to select the pick list, and
then press Center
to see the various
options: Due Today, Last 7 Days, Next 7
Days, or Past Due.
Category: Displays tasks that are assigned
to the selected category. Select the
Category pick list to select a different
category.
Deleting a task
1 Select the task you want to delete.
2 Select Options, and then select
Preferences.
2 Press Menu
3 Set any of the following preferences:
3 Select Delete Task from the Record
menu.
Sort by: Indicates the order in which
your tasks appear in the list.
4 Select OK.
Show Completed Tasks: Displays
tasks you’ve checked off.
To save memory, you can purge all
completed tasks. Open the Record menu and
select Purge. Select OK.
TIP
Customizing Tasks
The Tasks Preferences screen enables you
to control the appearance of the Tasks list
screen.
1 In the Tasks list screen, press
Menu
CHAPTER
YOUR PERSONAL INFORMATION ORGANIZER
Record Completion Date: Replaces
due date with the completion date
when you complete (check off) the task.
Show Due Dates: Displays task due
dates and inserts an exclamation point
(!) next to overdue tasks.
Show Priorities: Displays the priority
setting for each task.
Show Categories: Displays the
category for each task.
Alarm Sound: Sets the sound for the
alarms you assign to your tasks.
4 Select OK.
You can display your tasks in
your calendar. See Customizing display
options for your calendar for details.
DID YOU KNOW?
161
CHAPTER
162
YOUR PERSONAL INFORMATION ORGANIZER
C H A PT ER
Your memos and documents
With its ability to store large amounts of important information,
your Palm® Treo™ 680 smart device lets you take your office with
you—including your Microsoft Office and PDF files. You can keep
updated copies of the files on both your Treo 680 and your
computer so that you can work on them in the most convenient
location any time.
Leave your note pad and voice recorder at home. Use Memos to
type notes. Use Voice Memo to record notes, agenda items, and
other important thoughts, and play them back, right on your Treo
680. You can even send your notes and voice memos to a friend or
colleague by attaching them to an email or multimedia message.
Benefits
•
Manage Word, Excel, PowerPoint,
and PDF files on your Treo 680
•
Improve productivity by taking
important docs, spreadsheets, and
presentations with you
•
Capture thoughts on the fly
In this chapter
Documents To Go Professional . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Memos. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Voice Memo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Documents To Go
Professional
NOTE The Palm Software Installation CD
includes the Documents To Go® desktop
software. On your Treo 680, the companion
for Documents To Go is named Documents
and it’s already installed on your Treo 680.
With the Documents application, you can
take your important office info with you.
You can carry, create, view, and edit
Microsoft Word and Excel files directly on
your Treo 680. You can also view, carry, and
manage PowerPoint and PDF files. For
example, you can open email attachments,
files you download with the web browser,
and files stored on an expansion card—as
long as the files are in a supported format.
If you install the Documents To Go desktop
software (from the Palm Software
Installation CD), you can use Documents
To Go to transfer files from your computer
to your Treo 680 when you synchronize.
Here are a few more examples of what you
can do with Documents:
•
Send and receive email attachments in
Word, Excel, PowerPoint, and Acrobat
file formats (DOC, XLS, PPT, and PDF).
•
View Word, Excel, PowerPoint, and
Acrobat files (DOC, XLS, PPT, and PDF).
•
Create or edit a Word-compatible
document or Excel-compatible
spreadsheet on your Treo 680, and then
save it in the native DOC or XLS format.
•
Create a PowerPoint presentation on
your computer, use the Documents To
Go desktop application to optimize the
file for your Treo 680, and then sync the
file onto your Treo 680 to view it on the
go.
CHAPTER
YOUR MEMOS AND DOCUMENTS
NOTE The Documents application does
not support some editing functions, such
as multiple font sizes and spell checking.
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CHAPTER
YOUR MEMOS AND DOCUMENTS
For more info on the Documents To Go
application on your Treo 680, go to
www.dataviz.com. If you installed the desktop
application from the Palm Software
Installation CD, you can also click the
Documents To Go icon on your computer,
and then click Help.
TIP
TIP Install the Files application from the Palm
Software Installation CD to easily browse and
manage files on an expansion card.
2 Select the document you want from the
list.
When you work on a file on your Treo 680,
you can save it to your Treo 680 or an
expansion card. Open the File menu, select
Save As, and then select the location where
you want to save the file.
TIP
Memos
Opening a document
In the Documents application, you can
view and open any Word, Excel,
PowerPoint, or Acrobat (PDF) file on your
Treo 680 or an expansion card that is
inserted in the expansion slot.
1 Press Applications
Documents
and select
Memos are a great way to store notes on
your Treo 680.
DID YOU KNOW? Each memo can include 4,096
characters of text.
Creating a memo
1 Press Applications
Memos
and select
2 Enter the text you want to appear in the
memo.
3 Select Done.
166
important thoughts directly on your Treo
680.
CHAPTER
YOUR MEMOS AND DOCUMENTS
Creating a voice memo
When recording a voice memo, hold your
Treo 680 with the screen facing towards
you while speaking.
You can assign categories to your memos.
Open the memo you want to change, select
the category pick list at the top of the screen,
and select a category.
TIP
The memo is automatically saved to
your Treo 680.
2 (Optional) Enter a title for the memo.
Deleting a memo
1 Open the memo you want to delete.
2 Press Menu
1 Press and hold the Side button on your
Treo 680 while recording your memo.
After you finish recording, release the
Side button.
3 Select Delete Memo from the Record
menu.
4 Select OK.
You can also access Voice Memo, by
pressing Applications and selecting Voice
Memo.
TIP
If you need to pause while recording,
press and hold Center on the 5-way. Release
the button to resume recording.
TIP
You can use a voice memo as
a ringtone. Highlight the voice memo in the
list, open the Voice Memo menu, and then
select Copy to Ringtone.
DID YOU KNOW?
Voice Memo
Voice Memo provides a place for you to
record and play back notes and other
167
CHAPTER
YOUR MEMOS AND DOCUMENTS
Listening to a voice memo
1 Press Applications
Voice Memo
and select
To adjust the volume level, press the
Volume button on the side of your Treo 680.
TIP
To change a voice memo title, open the
Voice Memo menu and select Rename
Memo.
TIP
2 In the Voice Memo list, navigate to the
voice memo title and then press
Center
to select it. The voice
memo begins to play.
3 Press Center
playback.
168
to pause or stop
You can send a voice memo in
an email or MMS message (see the
documentation for your email application, or
Creating and sending a multimedia message).
You can also use Bluetooth® wireless
technology to send a voice memo to a nearby
Bluetooth device (see Sending info over a
Bluetooth wireless connection).
DID YOU KNOW?
C H A PT ER
Your application and
info management tools
Synchronization is a great way to transfer, update, and back up
info on your Palm® Treo™ 680 smart device. Synchronizing
simply means that info you entered or updated in one place
(your Treo or your computer) is automatically updated in the
other. There’s no need to enter info twice.
Expansion cards (sold separately) provide a compact and
limitless storage solution. When one card becomes full, simply
use another card to carry your extra music and video clips and
to install and run cool games and other software, from
dictionaries to travel guides.
Benefits
•
Locate info in your applications
with the Find feature
•
Install applications, games, and
other software
•
Quickly enter, update, and protect
your info on your computer and
your Treo
•
Store, carry, and exchange info
In this chapter
Using Find . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Viewing and using the alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Calculator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Installing applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Removing applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Viewing application info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Sending information with Bluetooth wireless technology . . . . . . . . 178
Beaming information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Synchronizing information—advanced . . . . . . . . . . . . . . . . . . . . . . . 182
Using expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
9
CHAPTER
YOUR APPLICATION AND INFO MANAGEMENT TOOLS
Using Find
The Find feature locates any text in the
built-in applications and databases and
in some third-party applications. The Find
feature searches for the group of
characters you specify, including characters
that are part of a word. Find is not
case-sensitive.
Find locates any word that
begins with the text you enter. For example,
entering “plane” finds “planet,” but not
“airplane.”
DID YOU KNOW?
1 Press Option
, and then press Shift/
Find
to open the Find dialog box.
2 Enter the text you want to find.
3 Select OK to start the search.
4 In the search results, select the text you
want to review, or select Find More to
continue the search.
Viewing and using
the alerts
The Alert dialog box on your Treo 680
shows info about incoming items, such as
new email messages and Calendar events.
An alert also notifies you when you miss a
phone call.
To view the Alert dialog box, tap the
blinking bell
with your stylus when it
appears in the upper-left corner of any
screen, or press and hold Center
when the blinking bell appears.
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YOUR APPLICATION AND INFO MANAGEMENT TOOLS
In the Alert dialog box, you can do any of
the following:
•
Check the box next to the alert to
remove it from the list.
•
Select the alert to open the
corresponding application and view the
alert item (message, event, missed call,
and so on).
•
Select Done to close the Alert dialog
box. The alert remains active and the
bell continues to blink in the upper-left
corner of the screen.
•
Select Clear All to delete all alerts in
the Alert dialog box.
2 Press Menu
3 Select Options, and then select
Advanced Mode or Basic Mode.
Calculator
Calculator includes a basic calculator, plus
an advanced calculator with scientific,
financial, and conversion functions.
Switching between Basic and Advanced
Calculator Modes
1 Press Applications
172
and select Calc
In Basic Mode, you can also press Right
on the 5-way to switch to Advanced Mode. In
Advanced Mode, press Right on the 5-way to
cycle between functions, and press Left on
the 5-way to return to Basic Mode.
TIP
You can tap the onscreen
number pad or use the keyboard to input
numbers.
DID YOU KNOW?
Selecting functions in Advanced
Calculator Mode
Length: Length conversions for metric
and English values.
1 Switch to Advanced Mode (see the
preceding procedure).
Area: Area conversions for metric,
traditional, and English values.
2 Press Menu
3 Select Options, and then select the
type of function you want to use:
Math: Advanced mathematical
functions such as exponents, roots, and
logarithms.
Volume: Volume conversions for metric
and English values.
4 Press Menu
5 Select Pref, and then select the decimal
display format: Float, Fixed(x), Sci(x),
or Eng(x).
Trig: Trigonometric functions such as
sine, cosine, tangent, and variants.
6 Press Menu
Finance: Financial calculator functions
such as APR and amortization.
7 Select Pref, and then select the number
display format: Degrees, Radians, or
Grads.
Logic: Hexadecimal characters in
keypad, plus logic functions such as
And, Not, Or, and Xor.
Statistics: Statistical functions such as
sum, factorial, and random number
generator.
CHAPTER
YOUR APPLICATION AND INFO MANAGEMENT TOOLS
Select Sto to store a number in one of ten
memory slots. Select Rcl to recall a stored
number.
TIP
Select Con to access a list of
mathematical constants such as Avogadro’s
number or the speed of light.
TIP
Weight/Tmp: Weight and temperature
conversions for metric and English
values.
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YOUR APPLICATION AND INFO MANAGEMENT TOOLS
Installing applications
Your Treo 680 comes with several built-in
and ready-to-use applications. You can also
install additional applications, such as
business software, games, and more. The
Palm Software Installation CD includes
several bonus software apps, and you can
purchase other third-party Palm OS® apps
as well. To learn about applications you can
add to your Treo 680, go to
www.palm.com/mytreo680cingular.
NOTE The instructions in this section tell
you how to install basic PRC (Palm OS
application) and PDB (Palm OS database)
files on your Treo. Some Palm OS software
uses an installer or wizard to guide you
through the process. For details, consult
the documentation that came with the
software.
Installing bonus software from the CD
The Palm Software Installation CD includes
several bonus software applications that
you can install on your Treo 680. You can
install these applications when you install
174
the desktop software, or you can install
them later.
1 Insert the Palm Software Installation CD
into the CD drive on your computer.
2 Click Install bonus software.
3 Click the name of the application you
want to install.
4 Click Install (on the right side of the
screen).
5 Repeat steps 3 and 4 to install additional
applications.
6 Synchronize your Treo 680 with your
computer to install the application(s) on
your Treo.
Installing applications from the Internet
You can use the web browser on your Treo
to install Palm OS files (PRC or PDB)
directly from the Internet. When you
download a PRC or PDB file, it is
automatically installed on your Treo. If a file
is compressed (ZIP or SIT files), you need
to download it to your computer, expand
the file, and then synchronize to transfer
the expanded file to your Treo.
1 Open the web browser (see Viewing a
web page).
2 Go to the page that contains the link to
the application you want to download.
Mac: Drag and drop the file(s) onto the
Send To Handheld droplet in the Palm
folder.
CHAPTER
YOUR APPLICATION AND INFO MANAGEMENT TOOLS
3 Press Left or Right to highlight the
link to the file, and then press Center
to initiate the download process.
4 Follow the onscreen instructions to
accept and install the application.
Installing applications from a computer
When you download an application to your
computer, it is probably in a compressed
format such as a ZIP or SIT file. If the file is
compressed, you need to use a
decompression utility on your computer,
such as WinZip or Allume Stuffit Expander,
before you install the application on your
Treo.
BEFORE YOU BEGIN To install an app
from your computer to your Treo, you must
first install Palm® Desktop software on
your computer (see Installing the desktop
synchronization software).
1 Windows: Drag and drop the file(s)
onto the Palm Quick Install icon on the
Windows desktop.
2 Select your device name from the User
list, and then click OK.
3 Synchronize your Treo with your
computer to install the application(s) on
your Treo 680.
Want to install an app to an expansion card
rather than your Treo 680?
TIP
Windows: Open Palm® Quick Install and drag
the file to the Expansion Card pane.
Mac: In the menu for Palm Desktop software,
click HotSync, select Install Handheld files,
and select expansion card as the file’s
destination.
On a Windows computer, you can also
access Palm Quick Install by selecting the
Quick Install icon in Palm Desktop software
or from the Programs folder in the Start
menu.
TIP
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YOUR APPLICATION AND INFO MANAGEMENT TOOLS
Getting help with third-party applications
If you encounter a problem (such as an
error message) with a third-party
application, contact the application’s author
or vendor. For general troubleshooting of
third-party applications, see Third-party
applications.
Removing
applications
Applications deleted from your
Treo 680 are kept on your computer in the
Archive folder of your user folder. If you have
trouble locating your user folder, see I can’t
find my user folder.
DID YOU KNOW?
1 Press Applications
2 If you want to remove an application
from an expansion card, insert the card
into your Treo.
3 Press Menu
4 Select Delete on the App menu.
If you decide that you no longer need an
application, or you want to free up
memory, you can remove apps from your
Treo or an expansion card (for more on
expansion cards, see Inserting an
expansion card). You can remove only
apps, patches, and extensions that you
install; you cannot remove the built-in apps
that reside in the ROM portion of your Treo.
Applications that you cannot remove
appear with a Lock icon next to them.
176
5 Select the Delete From pick list and
select the location of the application you
want to remove: Phone or .
6 Select the application that you want to
remove.
7 Select Delete.
8 Synchronize to remove the application
from the Backup subfolder on your
computer.
Manually deleting applications
If an app you delete reappears on your Treo
680, you may need to manually delete the
app from your computer.
1 Locate your Backup subfolder on your
computer.
Windows: C:\Program
Files\Palm\.
Mac: Mac
HD\Applications\Palm\Users\.
If you upgraded from a previous version
of Palm Desktop, your Backup subfolder
may be located in the palmOne or
Handspring folder.
Viewing application
info
CHAPTER
YOUR APPLICATION AND INFO MANAGEMENT TOOLS
The Info screens display basic statistics
about the applications on your Treo.
1 Press Applications
2 Press Menu
3 Select Info on the App menu.
4 Select the Device pick list and select
the location of the app you want to view
info for: Phone or .
5 At the bottom of the screen, select the
type of information you want to view:
2 If you find a PRC or PDB file for the
application you just removed, delete the
file from the Backup subfolder.
3 Delete the file from your device again.
Version: The version numbers of
applications on your Treo 680.
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YOUR APPLICATION AND INFO MANAGEMENT TOOLS
Size: The size (in kilobytes) of
applications and information on your
Treo 680.
Records: The number of entries in
various applications on your Treo 680.
6 Scroll to the application you want to see
info about.
7 Select Done.
Sending info over a Bluetooth wireless
connection
In most applications, you can send an
individual entry or item such as a contact or
a picture. You can also send all the entries
in a category, such as all contacts in the
Business category.
1 Press Applications
Bluetooth
and select
2 Select Bluetooth On.
Sending information
with Bluetooth
wireless technology
The range of Bluetooth® wireless
technology is up to 30 feet in optimum
environmental conditions. Performance
and range may be affected by physical
obstacles, radio interference from nearby
electronic equipment, and other factors.
Check your battery level before
establishing a Bluetooth wireless connection.
If the battery level is very low, you can’t make
a Bluetooth wireless connection.
TIP
178
3 Open an application.
4 Select the entry or category you want to
send. You cannot send an item that has
a lock
next to it.
5 Press Menu
6 Select Send from the leftmost menu.
7 Select Bluetooth, and then select OK.
8 Select the receiving device(s) from the
Discovery Results list, and then select
OK.
9 Wait for a message to indicate that the
transfer is complete before you
continue using your Treo.
Sending an app over a Bluetooth wireless
connection
Receiving info over a Bluetooth wireless
connection
1 Press Applications
Bluetooth
1 Press Applications
Bluetooth
and select
4 Press Menu
and select
2 Select Bluetooth On.
2 Select Bluetooth On.
3 Press Applications
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YOUR APPLICATION AND INFO MANAGEMENT TOOLS
5 Select Send from the App menu.
6 Select the Send From pick list and
select the location of the app you want
to send: Phone or .
7 Select the application you want to
transfer. You cannot send an item that
has a lock
next to it.
8 Select Send.
9 Select Bluetooth, and then select OK.
10 Select the receiving device(s) from the
Discovery Results list, and then select
OK.
11 Wait for a message to indicate that the
transfer is complete before you
continue using your Treo.
3 Select the Visibility pick list and select
one of the following:
Visible: Enables Bluetooth devices that
are not on your Trusted Devices list to
request a connection with your Treo
680. Your Treo 680 remains accessible
to other devices until you turn this
option off. After you’re done using this
setting, remember to change it back to
Hidden.
Temporary: Enables Bluetooth devices
that are not on your Trusted Devices list
to request a connection with your Treo
680 during the next two minutes. Your
Treo 680 reverts to the Hidden setting
and becomes inaccessible to other
devices after two minutes.
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4 Use the other device to discover your
Treo 680 and send information to it:
•
•
See the other device’s documentation
to learn how to discover and send
information over a Bluetooth wireless
connection.
If the Ringer switch is set to Sound
On, your Treo beeps to notify you of
the connection and then prompts you
to accept the info. Select a category
or expansion card to file the item(s). If
you don’t select a category, the
item(s) goes into the Unfiled category.
5 Select Yes to receive the information or
No to refuse it.
The Device Name in the Bluetooth app is
the name other devices with Bluetooth
wireless technology see when they connect
to your Treo 680. The default name is the
name you gave your device during setup. You
can change this name if you want to.
Beaming information
Your Treo 680 is equipped with an IR
(infrared) port so that you can beam
information to another device with an IR
port—provided the other device supports
IR communications with Palm OS devices.
The IR port is located on the top of your
Treo 680, next to the Ringer switch, behind
the small dark shield.
For best results, the path between the
two devices must be clear of obstacles, and
both devices must be stationary. If you have
difficulty beaming, shorten the distance and
avoid bright sunlight.
TIP
TIP
DID YOU KNOW? When you receive an
application over a Bluetooth connection, you
can store the application on your Treo 680 or
send it to an expansion card inserted into the
expansion card slot.
180
Beaming an entry
You can beam an individual entry or item
such as a contact or a picture. You can also
beam all the entries in the selected
category, such as all the contacts in the
Business or Family category.
Beam your business card in two key
presses: From the Main tab in the Phone
application, press Menu, and then press M.
TIP
9
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YOUR APPLICATION AND INFO MANAGEMENT TOOLS
1 Open the application that holds the
entry you want to beam.
2 Select the entry or category you want to
beam. You cannot beam an item that
has a lock
next to it.
3 Press Menu
4 Select Record, and then select one of
the following:
Beam: Sends an individual record.
Beam Category: Sends all entries in
the current category.
DID YOU KNOW? If you beam a bookmark or
saved page from the web browser, it beams
the URL, not the contents of that page.
5 When the Beam Status dialog box
appears, point the IR port on your Treo
directly at the IR port of the receiving
device.
6 Wait for the Beam Status dialog box to
indicate that the transfer is complete
before you continue using your Treo.
Beaming an application
Not all applications can be beamed. A lock
icon appears on the Beam screen next
to applications that cannot be beamed.
1 Press Applications
2 Press Menu
3 Select Beam from the App menu.
4 Select the Beam From pick list and
select the location of the application you
want to beam: Phone or .
5 Select the application you want to
transfer.
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6 Select Beam.
7 When the Beam Status dialog box
appears, point the IR port on your Treo
directly at the IR port of the receiving
device.
8 Wait for the Beam Status dialog box to
indicate that the transfer is complete
before you continue using your Treo.
If you do not select a category upon
receiving a beamed item, the item is placed in
the Unfiled category.
TIP
If you can’t receive beamed info, make
sure that you are not running a third-party app
that disables beaming. If you still can’t receive
a beam, try a soft reset (see Resetting your
Treo).
TIP
You can store a beamed app
on your Treo 680 or send it to an expansion
card inserted into the expansion card slot.
DID YOU KNOW?
Receiving beamed information
BEFORE YOU BEGIN Make sure that the
Beam Receive option in Power
Preferences is On. See Optimizing power
settings for details.
1 Turn on your screen.
2 Select the beam command on the
transmitting device.
3 Point the IR port on your Treo directly at
the IR port of the transmitting device
to open the Beam Status dialog box.
4 When the Beam Status dialog box
appears, select a category for the entry.
5 Select Yes to receive the information or
No to refuse it.
182
Synchronizing
information—
advanced
Changing which applications sync
By default, information from Calendar,
Contacts, Memos, Pictures & Videos, and
Tasks is updated each time you
synchronize your Treo 680. You can
change which applications synchronize. For
example, if you don’t use the Memos
application and you want to speed up
synchronization, you can turn off
synchronization for Memos.
synchronization for Memos if you do not
use this app).
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YOUR APPLICATION AND INFO MANAGEMENT TOOLS
Windows If you set up your Treo 680 to
sync with Outlook, you can learn how to
change which applications synchronize, by
doing the following: Click the HotSync
manager icon in the taskbar and select
Custom. Select a conduit that syncs with
Outlook, click Change, and then click Help.
TIP
WINDOWS ONLY
1 Click HotSync® manager
in the
taskbar in the lower-right corner of your
screen.
2 Select Custom.
3 Select your device name from the User
list at the top of the screen.
4 Select the application for which you
want to turn synchronization on or off,
and then click Change.
5 Select Synchronize the files to turn on
synchronization for an app.
Select Do nothing to turn off
synchronization for an app that currently
synchronizes (for example, to turn off
NOTE If you want the information in one
location (Treo 680 or computer) to
completely replace the information in the
other location for that app, select one of
the two overwrite options. For example, if
the Calendar info on your Treo 680 is
accurate but the info on your computer has
become corrupted, select Handheld
overwrites Desktop for the Calendar app
to have your Treo 680 info replace your
computer info. Note that “handheld” refers
to your Treo 680 and “desktop” refers to
your computer.
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6 (Optional) If you want to make this
change permanent, check the Set as
default box. Otherwise, your change
affects only one synchronization (the
next one you do); thereafter, the
synchronization action reverts to what it
was before the change.
Select Do nothing to turn off
synchronization for an app that currently
synchronizes (for example, to turn off
synchronization for Memos if you do not
use this app).
7 Click OK.
8 (Optional) To turn synchronization on or
off for other apps, repeat steps 4, 5, 6,
and 7 for each application you want to
change.
9 Click Done.
MAC ONLY
1 Double-click the Palm Desktop
in the Palm folder.
NOTE If you want the information in one
icon
2 From the HotSync menu, select
Conduit Settings.
3 From the User pop-up menu, select
your device name.
4 Select the application for which you
want to turn synchronization on or off,
and then click Conduit Settings.
5 Select Synchronize the files to turn on
synchronization for an app.
184
location (Treo 680 or computer) to
completely replace the information in the
other location for that app, select one of
the two overwrite options. For example, if
the Calendar info on your Treo 680 is
accurate but the info on your Mac has
become corrupted, select Handheld
overwrites Macintosh for the Calendar
app to have your Treo 680 info replace the
info on your Mac. Note that “handheld”
refers to your Treo 680.
9
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YOUR APPLICATION AND INFO MANAGEMENT TOOLS
6 (Optional) If you want to make this
change permanent, click Make Default.
Otherwise, your change affects only
one synchronization (the next one you
do); thereafter, the synchronization
action reverts to what it was before the
change.
7 Click OK.
8 (Optional) To turn synchronization on or
off for other apps, repeat steps 4, 5, 6,
and 7 for each application you want to
change.
3 (Optional) Enter a device name that
identifies your Treo 680 when it is
discovered by other Bluetooth devices.
9 Close the Conduit Settings window.
NOTE Use the same device name for all
Setting up a Bluetooth connection for
synchronization
your Bluetooth connections. If you change
the device name, you need to recreate any
partnerships you already created.
If your computer is enabled with Bluetooth
wireless technology, you can synchronize
wirelessly over a Bluetooth connection.
4 Select the Visibility pick list and select
Visible or Temporary.
1 Press Applications
Bluetooth
2 Select Bluetooth On.
and select
After you form a partnership with a device,
you can change the Visibility setting back to
Hidden. That way only devices with which
you’ve already formed a partnership can find
your Treo 680. New devices cannot request a
connection.
TIP
5 Select Setup Devices.
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6 Select HotSync Setup.
Synchronizing over a Bluetooth
connection
When you synchronize using the Bluetooth
wireless feature on your Treo, you don’t
need your sync cable. This is especially
useful if you travel with a laptop enabled
with Bluetooth wireless technology.
BEFORE YOU BEGIN Verify the following
on your computer:
7 Follow the onscreen instructions to
create a partnership between your Treo
680 and your computer. In some cases
you may need to perform setup steps
on your computer before you can
complete this step. Check your
computer’s documentation for specific
setup instructions.
8 After you finish the HotSync setup,
select Done to return to Applications
View.
You’re now ready to sync your Treo 680
with your Bluetooth computer.
186
•
It includes built-in Bluetooth wireless
technology or a Bluetooth adapter.
•
Bluetooth is turned on.
•
HotSync manager is active. On a
Windows computer, you know HotSync
manager is active when its icon appears
in the lower-right corner of your screen.
1 Press Applications
HotSync
and select
2 Select Local.
•
3 Select the pick list below the HotSync
icon, and then select the name of the
PC you set up for Bluetooth
synchronization (see Setting up a
Bluetooth connection for
synchronization).
4 Select the HotSync
Treo 680.
icon on your
When synchronization is complete, a
message appears at the top of your Treo
680 screen. Be patient; synchronization
may take a few minutes.
HotSync manager must be active. On a
Windows computer, you know HotSync
manager is active when its icon appears
in the lower-right corner of your screen.
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YOUR APPLICATION AND INFO MANAGEMENT TOOLS
WINDOWS ONLY
1 On your computer, click HotSync
manager
in the taskbar in the
lower-right corner of your screen. Make
sure that Infrared is selected.
Synchronizing over an infrared
connection
When you synchronize using the IR port on
your Treo, you don’t need your sync cable.
This is especially useful if you travel with
an IR-enabled laptop.
BEFORE YOU BEGIN Your computer must
include the following items:
•
An enabled IR port and driver or an IR
device attached to it. Check your
computer’s documentation to see if it
supports IR communication.
2 On your Treo 680, press
Applications
and select
HotSync
3 Select Local.
4 Select the pick list below the HotSync
icon and select IR to a PC/Handheld.
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5 Position the IR port on your Treo within
a few inches of your computer’s IR port.
9 Select the HotSync
Treo 680.
6 Select the HotSync
Treo 680.
When synchronization is complete, a
message appears at the top of your Treo
680 screen. Be patient; synchronization
may take a few minutes.
icon on your
When synchronization is complete, a
message appears at the top of your Treo
680 screen. Be patient; synchronization
may take a few minutes.
MAC ONLY
1 Double-click the HotSync manager
icon in the Palm folder.
2 Click the HotSync Controls tab, and
then select Enabled.
3 Click the Connection Settings tab, and
then check the On box next to IR port.
4 Close the HotSync Software Setup
window.
5 On your Treo 680, press Applications
and select HotSync
6 Select Local.
7 Select the pick list below the HotSync
icon and select IR to a PC/Handheld.
8 Position the IR port on your Treo within
a few inches of your Mac’s IR port.
188
icon on your
Using expansion
cards
The expansion card slot on your Treo 680
enables you to add SD cards and
MultiMediaCard cards to extend the
storage capacity of your Treo 680
(expansion cards sold separately). Here are
some examples of what SD and
MultiMediaCard expansion cards can store:
•
Photos
•
MP3 audio files
•
Email attachments
•
Games
•
eBooks
•
Microsoft Office files
Inserting an expansion card
•
Adobe Acrobat files
1 Open the expansion slot door.
•
Applications
•
Databases
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YOUR APPLICATION AND INFO MANAGEMENT TOOLS
SD cards are faster than MultiMediaCard
cards for reading and writing information, and
SD cards also offer write-protection.
TIP
Your Treo 680 is also compatible with SDIO
cards, which you can use to add
accessories, such as an FM radio module,
to your Treo.
IMPORTANT When using an SDIO card,
the SDIO card may protrude from the side
of your Treo 680 and prevent you from
closing the door of the expansion card slot.
Be careful not to damage the door.
Additionally, some SDIO cards may be too
wide to fit inside the expansion door
opening, so make sure the SDIO card fits
inside the expansion door opening before
making your purchase.
2 Hold your Treo with the screen facing
you, and hold the card with the label
facing you. The notch on the card should
be in the upper corner closest to the
screen.
3 Insert the card into the expansion card
slot until you feel it lock into place.
The expansion card slot has a push-push
mechanism: push in gently to insert a card;
push in gently to remove it.
TIP
If the Ringer switch is set to Sound On,
you hear a confirmation tone when you insert
or remove an expansion card.
TIP
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YOUR APPLICATION AND INFO MANAGEMENT TOOLS
CHAPTER
Notch
4 Close the expansion slot door.
Removing an expansion card
Opening applications on an expansion
card
After you insert an expansion card into the
expansion card slot, you can open any of
the applications stored on the expansion
card.
1 Insert the expansion card into the
expansion card slot. The Card category
of Applications View automatically
appears.
1 Open the expansion slot door.
2 Press the card into the expansion slot to
release it from the expansion slot.
3 After you feel the expansion card slot
eject the card, remove the card
from the slot.
2 Select the icon for the application you
want to open.
3 Press Center
application.
Install the Files application from the Palm
Software Installation CD to easily browse and
manage files on an expansion card.
TIP
4 Close the expansion slot door.
190
to open the
Accessing items stored on an expansion
card
When an expansion card contains items
such as pictures or songs, you can’t view
them directly from the Card category in
Applications View. You must open the app
that recognizes the item.
1 Insert the expansion card into the
expansion card slot. The Card category
of Applications View automatically
appears.
Before you copy an application to an
expansion card, make sure that it is
compatible with Palm OS software version
5.4.5 or later. Some applications do not work
with expansion cards and do not allow you to
store files in a location that is separate from
the application.
TIP
1 Press Applications
CHAPTER
YOUR APPLICATION AND INFO MANAGEMENT TOOLS
2 Select the category pick list in the title
bar, and select All.
3 Select the icon for the application in
which you want to open the item. For
example, to view a picture, select
Pics&Videos.
Copying applications between an
expansion card and your Treo
You can copy applications from your Treo to
your expansion card and vice versa.
2 Press Menu
3 Select Copy from the App menu.
4 Select the Copy To pick list and select
the destination: Phone or .
5 Select the From pick list and select the
location of the application you want to
copy: Phone or .
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6 Highlight the application you want to
copy.
1 Insert the expansion card into the
expansion card slot.
7 Select Copy.
2 Select the category pick list at the top
of the screen and select All.
Viewing expansion card information
3 Select Card Info
4 Press Menu
5 Select Rename Card from the Card
menu.
6 Enter a new name for the card.
7 Select OK.
If you have trouble copying info to,
renaming, or formatting an expansion card,
make sure the card is not write-protected.
Press Applications and select Card Info. If a
This card is read-only message appears, then
the card is write-protected. If you’re using an
SD card, you can slide the write-protect tab to
the opposite position to write to the card. See
the instructions that came with your card for
additional info.
TIP
The Card Info application displays general
information about the expansion card that
is currently in the expansion slot, and it
enables you to rename and format a card.
•
192
Press Applications
Card Info
and select
Renaming an expansion card
Formatting an expansion card
If you change the contents of an expansion
card, you may at some point want to
rename the card to better match its
contents.
Formatting an expansion card is similar to
formatting a disk on a computer. When
you format an expansion card, you erase all
the information stored on the card.
If you format a card, any photos or
documents that were previously stored on the
card are deleted from your desktop software
the next time you sync. You can recover these
files from the backup folder, or you can
prevent the deletion by temporarily changing
your sync settings for the affected application
to Desktop overwrites handheld.
TIP
2 Select the category pick list at the top
of the screen and select All.
3 Select Card Info
4 Press Menu
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YOUR APPLICATION AND INFO MANAGEMENT TOOLS
5 Select Format Card from the Card
menu.
6 Enter a new name for the card.
7 Select OK.
1 Insert the expansion card into the
expansion card slot.
193
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YOUR APPLICATION AND INFO MANAGEMENT TOOLS
C H A PT ER
10
Your personal settings
Customizing your Palm® Treo™ 680 smart device is great way to
make it match your lifestyle and work even harder for you.
On your Treo, you can easily customize the sounds, fonts,
screen colors, and more. Take advantage of different levels of
security. Prevent making an accidental (and expensive) phone
call by locking the keyboard. Some settings can help extend the
life of your Treo battery. There are lots of ways to make your
Treo work better for you.
Benefits
•
Access applications quickly
•
Conserve power
•
Make your screen easy to read
•
Enjoy your Treo 680 more
In this chapter
System sound settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Display and appearance settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Applications settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Locking your Treo and info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
System settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Connecting to a VPN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
10
CHAPTER
YOUR PERSONAL SETTINGS
System sound
settings
Silencing sounds
You can immediately silence all alerts,
ringtones, music that plays through the
built-in speaker, and system sounds by
sliding the Ringer switch to the Sound Off
position. This does not mute the audio
during a phone call.
1 Slide the Ringer switch to the Sound
Off
position. Your Treo 680 vibrates
once to let you know that you’ve turned
sounds off.
2 To hear all sounds again, slide the
Ringer switch to the Sound On
position.
NOTE For info on setting the vibrate option,
see the section on setting alert tones in the
chapters that describe the individual applications.
Sound On
Sound Off
Setting system volume levels
You can set the volume level for system
sounds, such as the tone that plays when
you synchronize.
If the Ringer switch is set to Sound Off,
the ringer setting overrides the sound settings
and all sounds are turned off.
TIP
1 Press Applications
Sounds
and select
2 Select the Application pick list and
select System.
When you slide the Ringer switch back to
the Sound On position, it restores the
previous sound settings.
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YOUR PERSONAL SETTINGS
3 Select the System Volume and Game
Volume pick lists and select the volume
levels.
Backlight
2 Press Left
brightness.
and Right
to adjust the
3 Select Done.
To temporarily set the backlight to the
preset low setting, press Option + Menu.
TIP
4 Select Done.
You can also adjust the backlight and set
the brightness duration during a call in Power
Preferences. See Optimizing power settings.
TIP
Display and
appearance settings
Adjusting the brightness
Depending on the lighting conditions in
which you’re using your Treo, you may
need to adjust the brightness of the screen
and keyboard backlight.
1 Press Option
Backlight
198
, and then press
Changing the screen font
You can change the screen font in
Calendar, Contacts, Memos, Messaging,
Tasks, and Web. The font styles may vary
between applications and some
applications may offer fewer choices.
1 Open the application in which you want
to change the font.
2 Press Menu
3 Select Options, and then select Font.
4 Select a font style. (In the web browser,
select the Font size pick list and select
Large or Small.)
Small font
3 Set any of the following preferences:
10
CHAPTER
YOUR PERSONAL SETTINGS
Preset to: The standard number
conventions for your country. When you
select a country, the other Formats
Preferences are automatically set to
that country’s conventions. You can also
edit each option individually.
Large font
Small bold font
Large bold font
5 Select OK.
Setting display formats
Formats Preferences enable you to select
number conventions based on geographic
regions. For example, in the United
Kingdom, time often is expressed using a
24-hour clock. In the United States, time is
expressed using a 12-hour clock with an
AM or a PM suffix. Many of the built-in
applications on your Treo 680 use the
Formats Preferences settings.
1 Press Applications
Prefs
and select
Time: The time format. Select HH:MM
to display a 24-hour clock.
Date: The date format.
Week starts: The first day of the week
(usually Sunday or Monday).
Numbers: The format for numbers with
decimal points and commas.
4 Select Done.
2 Select Formats.
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YOUR PERSONAL SETTINGS
Aligning the screen to correct tapping
problems
Occasionally, your Treo screen may need to
be readjusted. If this problem occurs, you
may see the wrong feature being activated
when you tap the screen. To fix the
problem, you can align the screen at any
time.
1 Press Applications
Prefs
Changing the system color scheme
1 Press Applications
Prefs
and select
2 Select Color Theme.
3 Select a color scheme from the list.
and select
2 Select Touchscreen.
3 Follow the onscreen instructions and
tap the screen where indicated.
4 Select Done.
You can also set the wallpaper for the
Main tab in the Phone application (see
Customizing the Main tab in the Phone
application) and the background for Calendar
Agenda View (see Customizing display
options for your calendar).
TIP
4 Select Done.
200
Applications settings
To create a new category, select the
category pick list and select Edit Categories.
Select New, and then enter the category
name. Select OK to close the dialog box, and
then select OK.
TIP
You can change the Applications settings
on your Treo so that you can easily access
the applications you use most often.
You can arrange and display your
applications by category, reassign
the buttons on your Treo, and select default
applications for specific tasks.
Arranging applications by category
If there is an expansion card in
the expansion slot, the card appears in the
category pick list and is treated as a category
when you press Applications repeatedly.
DID YOU KNOW?
Displaying applications by category
Do one of the following:
You can assign an application to a category
and then display a specific category of
applications in Applications View.
•
Press Applications
repeatedly to
cycle through the categories.
1 Press Applications
•
Select the category pick list at the top
of the screen and select a category.
Select All to display all of your
applications.
2 Press Menu
3 Select Category on the App menu.
4 Select the pick list next to each
application and select a category.
5 Select Done.
10
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YOUR PERSONAL SETTINGS
Changing Applications View
By default, Applications View displays each
application as an icon. As an alternative,
you can view a list of applications. The list
view is particularly useful when you have
so many applications in a category that the
applications fill up more than one screen.
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YOUR PERSONAL SETTINGS
1 Press Applications
2 Press Menu
3 Select Options, and then select
Preferences.
3 Select the pick list next to the item you
want to reassign, and then select an
application.
4 Select the View By pick list and select
List.
5 Select OK.
Reassigning buttons
With Buttons Preferences, you can select
which applications are associated with the
quick buttons and the Side button on your
Treo. You can assign a primary and
secondary application to each of the three
quick buttons that open an application.
NOTE We recommend that you keep the
primary button assignments on the factory
settings until you become comfortable with
the features of your Treo 680. If you do
change the primary button assignments,
remember that the instructions in this
guide and in the other help features refer to
the original button settings.
1 Press Applications
Prefs
2 Select Buttons.
202
and select
4 Select Done.
You can also choose an
application to open with the sync button on
the USB sync cable. To change this setting,
select HotSync on the Buttons Preferences
screen.
DID YOU KNOW?
To restore all the buttons and key
combinations to their factory settings, select
Default.
TIP
Some third-party applications
automatically take over a button when you
install the application.
DID YOU KNOW?
Changing default applications
Sometimes one application looks for
another application to handle information
(for example, a mail application might open
a browser when you select a link in an
email message). Your Treo 680 comes with
a set of predefined applications to handle
email, messaging, and browser requests
from other applications. If you have more
than one application to handle these
requests on your Treo 680, you can specify
which application you want to use for each
function.
4 Select Done.
Locking your Treo and
info
Your Treo includes several features to
protect your Treo 680 from inadvertent use
and keep your information private. You can
lock any of the following features on your
Treo 680:
2 Select Default Apps.
Keyboard (Keyguard): You can use the
Keyguard feature to disable the keyboard
and all buttons to prevent accidental
presses in your bag or pocket.
3 Select each pick list and select the
application you want to associate with
that function.
Screen: You can disable the screen’s
touch-sensitive feature during an active call
or call alert.
1 Press Applications
Prefs
and select
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YOUR PERSONAL SETTINGS
Phone (Phone Lock): You can set your
phone to require a password to make calls.
The built-in security software lets you
make emergency calls even if your phone
is locked.
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Treo: You can set your Treo to require a
password for you to see any information on
your Treo.
2 Press Center
to turn off Keyguard.
Entries: You can mask or hide entries
marked as private and set your Treo 680 to
require a password for viewing them.
Locking your keyboard (Keyguard)
The Keyguard feature locks the keyboard so
that you don’t accidentally press buttons or
activate items on the screen while your
Treo 680 is in a pocket or bag.
By default, Keyguard turns on whenever
the screen is off. Each time you wake up
the screen, you must turn off Keyguard to
unlock the keyboard and use your Treo 680.
To turn off Keyguard, do the following:
1 When the screen is off, press Power/
End
to wake up the screen.
204
You can change how quickly Keyguard turns
on, or you can disable this feature
altogether. To change the Keyguard
settings, do the following:
1 Press Applications
Prefs
and select
2 Select Keyguard.
3 Select the Auto-Keyguard pick list, and
then do one of the following:
•
Select how quickly you want Keyguard
to turn on: When power is turned
off, 5 seconds after power off, or 30
seconds after power off.
•
Select Disable to completely disable
the Keyguard feature until you turn it
on again by pressing Option
Power/End
when the screen is
4 Select Done.
on.
When you check the boxes to
disable the touchscreen during a call, the
touchscreen is automatically enabled again
after you end the call.
DID YOU KNOW?
4 Select Done.
Locking your screen
You can set your Treo 680 to automatically
lock the screen’s touch-sensitive features in
certain situations.
1 Press Applications
10
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YOUR PERSONAL SETTINGS
and select Prefs
2 Select Keyguard.
3 Check any of the following boxes:
Incoming calls received: Disables the
screen when the phone rings. You must
use the 5-way
to select the
onscreen Answer and Ignore buttons, or
press Send
to answer the call
or Power/End
to ignore the
call.
On a call: Disables the screen after you
answer a call. You must use the 5-way
to select the onscreen buttons
during the call. Use this setting to avoid
accidentally pressing onscreen buttons
while you’re holding your Treo 680 near
your ear to speak.
Locking your phone (Phone Lock)
You can lock your SIM card to prevent
unauthorized calls and use of other
wireless features. When your SIM card is
locked, you must enter the correct PIN
code to unlock it, even if you move it to a
different phone. You can still make
emergency calls when your phone is
locked, however.
IMPORTANT If your SIM card is locked
and you enter the wrong PIN more than
three times, you must call Cingular
Wireless for your unique PIN unlock key
(PUK) to unlock your SIM card.
When Phone Lock is turned on, other
people can still see the info on your Treo 680,
but they cannot make or receive phone calls
or use the other wireless features without
your password.
TIP
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1 Press Phone
2 Press Menu
3 Select Options, and then select Phone
Lock.
To manage your FDN list, press
Applications select SIM Book, press Menu,
and then select Modify FDN from the
Options menu.
TIP
4 Check the Lock SIM box.
5 When prompted, enter the current PIN
and select OK. (Unless you changed
your PIN, enter the default PIN,
provided with Cingular Wireless’s
account materials.)
Your SIM card locks again when you turn
off your Treo 680 and then turn it back on.
6 If you want to change the PIN, select
Change PIN, enter a new PIN, and then
select OK. Repeat this step to verify the
new PIN.
2 Press Menu
7 If your SIM card supports fixed number
dialing (FDN), select Advanced and
check the Enable Fixed Number
Dialing box to restrict dialing to the
numbers in your FDN list. When
prompted, enter your PIN2 and then
select OK.
8 Turn your phone off to activate the
phone lock feature.
9 To turn your phone on again, press and
hold Power/End
, enter your
PIN, and then select OK to unlock your
Treo 680.
206
To disable the current Phone Lock settings:
1 Press Phone
3 Select Options, and then select Phone
Lock.
4 Uncheck the Lock SIM box.
5 Enter your PIN code.
6 Select OK.
Locking your Treo
To protect your personal information, you
can lock your Treo 680 so that you need to
enter your password to access any of your
information or use any of the features on
your Treo, including the phone. You can,
however, still make emergency calls when
your Treo is locked.
IMPORTANT If you lock your Treo, you
must enter the exact password to unlock it.
If you forget the password, you need to
perform a hard reset to resume using your
Treo. Performing a hard reset deletes all
the entries in your Treo. If you use
password protection in Palm Desktop
software, you must remember your
password to restore your info. However, if
you do not use password protection in
Palm Desktop software, you can restore all
previously synchronized info the next time
you sync (see Synchronizing information—
the basics).
1 Press Applications
Security
4 Select the Auto Lock Device box.
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CHAPTER
YOUR PERSONAL SETTINGS
5 When prompted, enter your password
and select OK.
6 Select one of the following options:
Never: Prevents your Treo from locking
automatically.
and select
2 Select the Password box.
On power off: Locks your Treo when
you turn off the screen, or when it
shuts off with the Auto-off feature.
At a preset time: Locks your Treo at a
specific time of day.
After a preset delay: Locks your Treo
after a period of inactivity.
7 Select OK.
8 Do one of the following:
3 Assign a password and a password hint.
•
Select Lock & Turn Off to lock your
Treo immediately.
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YOUR PERSONAL SETTINGS
•
Press Applications
to accept
your settings and continue using your
Treo.
After you create a password, you can lock
your system manually. Press Applications
and select Security. Select Lock & Turn Off,
and then select Off & Lock.
TIP
To change your password, select the
Password box, enter your current password,
and then enter the new password. To delete
your password, select the Password box and
then select Unassign.
TIP
After you enable the mask or hide setting,
any entries marked as private are
immediately hidden or masked. If you
define a password, you must enter it to
display private entries. If you do not define
a password, you (or anyone else) can reveal
private entries without a password.
1 Open the entry that you want to mark
private.
2 Select Details.
3 Check the Private box.
4 Select OK.
Working with private entries
In most applications, you can mark
individual entries as private. All private
entries remain visible and accessible until
you select the Security setting. You have
three Security setting options:
Show Records: Private records are visible.
Hide Records: Private entries do not
appear anywhere in the application.
Mask Records: Private entries are
replaced with a gray bar that lets you know
the entry is there but keeps it from being
legible.
208
Hiding or masking all private entries
Make sure the entries you want to mask or
hide are marked private.
1 Press Applications
Security
and select
2 Select the Current Privacy pick list and
select either Hide Records or Mask
Records.
3 If prompted for your password, enter it
and then select OK.
Viewing all private records
You can reveal all the entries you’ve hidden
or masked.
1 Press Applications
Security
and select
2 Select the Current Privacy pick list and
select Show Records.
3 If prompted for your password, enter it
and then select OK.
Viewing private entries in a specific
application
1 Open the application that contains the
private entries you want to see.
2 Press Menu
3 Select Options, and then select
Security.
4 Select the Current Privacy pick list and
select Show Records.
5 Select OK.
6 If prompted for your password, enter it
and then select OK.
Security and Palm Desktop software
(Windows)
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YOUR PERSONAL SETTINGS
You can set the Windows version of
Palm® Desktop software to observe the
security password for your Treo 680. If you
forget your password, you cannot view
your information in Palm Desktop. If your
Treo 680 is unlocked, you can change your
password on your Treo 680, but all entries
marked as private are deleted. You can
restore your private entries the next time
you sync and then create a new password.
Follow these steps to recover from a lost
password:
1 Press Applications
Security
and select
2 Select the Password box.
3 Select Lost Password.
4 Select Yes.
If you want additional security for
Palm Desktop files, you may want to purchase
a third-party solution.
TIP
Entering owner information
You can use Owner Preferences to record
information that you want to associate with
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YOUR PERSONAL SETTINGS
your Treo 680, such as your name,
company name, and home phone number.
If you lock your Treo (see Locking your
Treo), the Owner Preferences information
appears on the screen that requests your
password to unlock it, and you must also
enter your password to change the Owner
Preferences information.
1 Press Applications
Prefs
and select
2 Select Owner.
3 If you assigned a password with the
Security application, select Unlock,
enter your password, and then select
OK to continue.
4 Enter the text that you want to appear in
the Owner Preferences screen.
System settings
Setting the date and time
By default, your Treo 680 synchronizes the
date, time, and time zone with the Cingular
Wireless network when your phone is on
and you are inside a coverage area. Date &
Time Preferences also enable you to
manually set the date, time, and location
(time zone) setting for your Treo 680.
1 Press Applications
Prefs
and select
2 Select Date & Time.
3 Select the Automatically set pick list
and select one of the following settings:
NOTE The options that appear on the
screen vary based on the setting you select
in step 3.
Date, time and time zone: The date,
time, and time zone are acquired from
the Cingular Wireless network.
5 Select Done.
210
Date and time: Lets you set the time
zone manually. The date and time are
acquired from the Cingular Wireless
network.
Nothing: Lets you set the date, time,
and time zone manually. No info is
acquired from the Cingular Wireless
network.
You can also set time zones for Calendar
events. See Creating an event.
TIP
10
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Optimizing power settings
Power Preferences enable you to adjust
settings to maximize the battery’s
performance.
1 Press Applications
Prefs
and select
2 Select Power.
3 Set any of the following preferences:
4 If the Location pick list appears, select
it, and then select a city in your time
zone.
Brightness: Sets the intensity of the
screen and keyboard backlights. Drag
the slider or press Left and Right
to adjust the brightness level.
If a city in the same time zone is not on
the list, select Edit List, select Add, select a
city in your time zone, and then select OK. If
necessary, modify any of the settings in the
Edit Location dialog box, and then select OK.
TIP
5 If the Date and Time fields appear,
select the Date field and select the
date, and then select the Time field and
select the time.
6 Select Done.
Auto-off after: Determines how long
your screen stays on during a period of
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YOUR PERSONAL SETTINGS
inactivity. When there is no interaction
with the keyboard or screen for the
specified time period, your Treo 680
turns off automatically.
On a call, dim backlight after:
Determines how long the backlight
stays on at normal intensity during a
phone call. After the specified time
period, the backlight dims to conserve
power during a long phone call.
Beam Receive: Determines whether
your Treo is ready to receive information
over an infrared beam. If you leave this
option turned off, you must return to
this screen to turn on this option the
next time you want to receive a beam.
4 Select Done.
You can also access the brightness setting
by pressing Option + P. To temporarily set the
backlight to the preset low setting, press
Option + Menu.
Connecting to a VPN
If you want to use your Treo to access your
corporate email account or other files on
your corporate server, you may need to set
up a virtual private network (VPN) on your
Treo. A VPN enables you to log in to your
corporate server through the company’s
firewall (security layer). You need a VPN
client on your Treo 680 if your Treo 680 and
your company’s server are located on
opposite sides of the firewall.
Check with your company’s system
administrator to see if a VPN is required to
access the corporate server. If a VPN is
necessary, you must purchase and install a
third-party VPN client on your Treo 680 to
use this feature.
TIP
212
For information about third-party VPN
client software, see the Palm Software
Installation CD or visit www.palm.com/
mytreo680cingular.
TIP
1 Install your third-party VPN client. See
Installing applications for details.
2 Press Applications
Prefs
and select
3 Select VPN.
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CHAPTER
YOUR PERSONAL SETTINGS
4 Enter the settings provided by your
corporate system administrator.
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10
214
YOUR PERSONAL SETTINGS
C H A PT ER
11
Common questions
Although we can’t anticipate all the questions you might have,
this chapter provides answers to some of the most commonly
asked questions. For additional information and answers to
other common questions, visit www.palm.com/
treo680cingular-support.
In this chapter
Upgrading. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Desktop software installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Resetting your Treo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Synchronization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Hands-free devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Camera. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Making room on your Treo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Third-party applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Upgrading
If you experience problems with your
Palm® Treo™ 680 smart device after
performing the upgrade steps in this guide,
you may have incompatible applications or
settings that were not quarantined during
the installation process. These
Incompatible applications or settings can
lead to numerous issues, including system
resets and freezes. If you experience a
problem after upgrading, follow the steps
in this section to remove the incompatible
apps from your Treo 680 and to transfer
your other info to your new Treo 680.
NOTE If you have trouble installing a
third-party application, contact the
developer for assistance.
We recommend that you do not install
apps that do any of the following:
•
Modify phone functions, such as
ringtones, dialing, or caller ID
•
Replace organizer features, such as
Contacts or Calendar
•
Set data connection features, such as
activating or ending data connections
•
Provide web clipping features, such as
PQA files
•
Provide instant messaging features
11
CHAPTER
COMMON QUESTIONS
If you want to continue using these types
of applications, please contact the
third-party developer for software updates
and info about compatibility with your Treo
680.
WINDOWS ONLY
1 On your computer, click
Start>Programs>Palm>Safe HotSync.
2 Follow the instructions on the screen.
3 Locate the Old_Apps folder on your
computer. This folder is usually located
inside one of the following folders:
C:\Program Files\Palm\
C:\Program Files\palmOne\
C:\Program Files\Handspring\
4 To help you identify the app that is
causing the problem, move one app at a
time from the Old_Apps folder to the
Backup folder, and then sync.
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CHAPTER
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COMMON QUESTIONS
If the problem recurs, delete the last
app you installed and report the
problem to its developer.
5 Repeat step 4 for each of the apps in
the Old_Apps folder.
NOTE If you have trouble moving apps
from the Old_Apps folder to the Backup
folder, or determining which files to move,
try reinstalling the app using the original
third- party developer files.
Need more info on the Backup folder? See
What is the backup folder?.
TIP
MAC ONLY
1 Locate your user folder on your
computer.
NOTE Your user folder name is the same
as your device name and is usually found in
this location:  : Users :
 : Documents :
Palm : Users
2 Select your user folder and Option-drag
it to your Mac desktop to make a copy
of that folder.
218
3 Confirm that your copy includes the
Backup subfolder and that all the files in
the original Backup subfolder are also in
the copy of the Backup subfolder.
4 Delete all files from the original Backup
subfolder.
5 Perform a hard reset on your Treo 680.
See Resetting your Treo for instructions.
6 Sync your Treo 680 with your new
desktop software and be sure to select
your existing device name from the
User list.
7 To help you identify the app that is
causing the problem, move one
third-party app from the copy of the
Backup subfolder to the original
Backup subfolder, and then sync.
If the problem recurs, delete the last
app you installed and report the
problem to its developer.
8 Repeat step 7 for each of the third-party
apps in the copy of the Backup folder.
Desktop software
installation
If you are having trouble installing the
desktop software, you may have the wrong
version of the software or some of your
computer’s resources may be unavailable.
The Palm Software Installation CD installs
software that lets you synchronize using
Palm® Desktop software or Microsoft Outlook
for Windows. If you want to synchronize using
a different personal information manager
(PIM), you must install a third-party solution.
Contact the PIM’s author or vendor to learn if
software is available for your Treo 680.
3 Quit any active applications, including
virus scanners and Internet security
applications.
11
CHAPTER
COMMON QUESTIONS
4 Make sure you’re installing the software
from the Palm Software Installation CD
that came with your new Treo 680.
Other versions of the desktop software
may not work with your Treo 680.
5 Insert the Palm Software Installation CD
to restart the installation.
TIP
IMPORTANT Always use the same
language for your Treo, your computer
operating system, and your desktop
software. Otherwise, you may lose
information or have difficulty with
synchronization. Support is not provided for
mismatched language setups.
Follow these steps to retry the installation.
1 Make sure your computer profile
includes administrator rights to install
software. In large organizations, these
are usually granted by the system
administrator.
2 Restart your computer.
Resetting your Treo
Performing a soft reset
A soft reset is similar to restarting a
computer. If your Treo is not responding
or you have trouble synchronizing with your
computer, a soft reset may help. All your
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CHAPTER
11
COMMON QUESTIONS
info is retained when you perform a soft
reset.
1 Remove the battery from your Treo 680,
and then reinsert it.
Don’t know how? See Replacing the
battery.
NOTE The reset begins when you reinsert
the battery.
2 At the end of the soft reset, Date &
Time Preferences appears. Select
Done.
Don’t know how? See Replacing the
battery.
2 When the Palm logo appears, press and
hold Up
until the black status bar at
the bottom of the screen fills and
disappears, and then release Up .
3 Delete the third-party application that
you suspect is causing the problem.
4 Perform a soft reset. The wireless
features of your Treo 680 are not
available until you complete this step.
Performing a hard reset
Performing a system reset
A system reset, also called a safe or warm
reset, tells your Treo to stop what it’s doing
and start over again without loading any
system extras. If your Treo loops or freezes
during or after a soft reset, a system reset
may help. Performing a system reset can
release your Treo from an endless loop so
that you can uninstall a third-party
application that may be causing
the looping.
1 Remove the battery from your Treo 680,
and then reinsert it.
220
A hard reset erases all information and
third-party software on your Treo. Never
perform a hard reset without first trying a
soft reset, a system reset, and trying to
resolve third-party software issues. (See
Third-party applications for suggestions on
diagnosing third-party software issues.)
After a hard reset, you can restore
previously synchronized information the
next time you sync.
IMPORTANT If you set a password on
your Treo 680, performing a hard reset
reformats your Treo 680. This is a more
severe form of a hard reset, which
removes all your information, and restores
your formats, preferences, and other
settings to the factory default settings.
Some third-party applications do not
create a backup on your computer when you
synchronize. If you perform a hard reset, you
may lose data in these applications and you
will need to reinstall the application after the
hard reset. Please contact the application’s
developer to find out which data is backed up
during synchronization.
TIP
1 Remove the battery from your Treo 680,
and then reinsert it.
Don’t know how? See Replacing the
battery.
2 When the Palm logo appears, press and
hold Power/End
until the black
status bar at the bottom of the screen
fills and disappears, and then release
Power/End
3 When the Erase all data? prompt
appears, press Up
to confirm the
hard reset.
IMPORTANT If a Reformatting in
progress message appears, do not touch
your Treo 680 until the process is
complete. This may take up to 10 minutes.
11
CHAPTER
COMMON QUESTIONS
4 When the language selection screen
appears, select the same language you
selected for your desktop software.
IMPORTANT Always use the same
language for your Treo, your computer
operating system, and your desktop
software. Otherwise, you may lose
information or have difficulty with
synchronization. Support is not provided for
mismatched language setups.
5 (Optional) If you want to confirm that
the hard reset was successful, press
Applications
and select
HotSync
. If you see your device
name in the upper-right corner, the hard
reset was not successful.
Replacing the battery
Your Treo 680 comes with a replaceable
battery. Be sure to use a replacement
battery that is recommended or sold by
Palm and is compatible with the Treo 680.
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COMMON QUESTIONS
CAUTION Failure to use the proper battery
may result in a risk of personal injury or
product damage, and it voids your Treo 680
warranty.
1 Press Power/End
the screen.
45-degree angle, and then press it into
place.
Battery contacts
Treo 680
contacts
to turn off
2 Press the Battery door release button,
and slide the battery door downward
to remove it from your Treo 680.
Battery door
release button
3 Place a finger in the notch next to the
battery, and lift up the old battery at a
45-degree angle to remove it from the
compartment.
4 Align the metal contacts on the new
battery with the contacts inside the
battery compartment, insert the new
battery into the compartment at a
222
Notch
IMPORTANT Use the battery that came
with your Treo 680. Do not use a battery
from another Treo model in your Treo 680.
Similarly, do not use the Treo 680 battery in
another Treo model. Using a battery that is
designed for another Treo model can
damage your Treo 680.
5 Slide the battery door onto the back of
the Treo 680 until it clicks into place.
6 Connect your Treo to the charger or
sync cable to charge the new battery.
Be sure to dispose of your old battery
properly. In some areas, disposal in household
or business trash is prohibited.
TIP
11
CHAPTER
COMMON QUESTIONS
5 If the problem persists, connect your
Treo to the charger (see Charging the
battery) and perform a soft reset again.
6 If that doesn’t work, perform a hard
reset (see Performing a hard reset).
Screen
The screen appears blank
1 When a call lasts longer than the limit
specified in Power Preferences, the
screen dims automatically. In certain
lighting conditions, the screen may
appear blank when this occurs.
Press any key except Power/End to
restore the screen to normal brightness.
Pressing Power/End hangs up the call.
2 When a period of inactivity lasts longer
than the limit specified in Power
Preferences, the screen turns off. Press
and release Power/End
to
wake up the screen.
3 Look closely at the screen. If you can
see a dim image, try adjusting the
screen brightness (see Adjusting the
brightness).
To find carrying cases that protect the
screen and other useful accessories, visit
www.palm.com/mytreo680cingular.
TIP
The screen doesn’t respond accurately to
taps or it activates wrong features
1 Press Applications
2 Use the 5-way
to select Prefs
3 Use the 5-way
Touchscreen.
to select
4 Follow the onscreen instructions to
align the screen.
5 Select Done.
6 If the problem persists, check for dirt
between the screen and the edge of the
Treo 680.
7 If you’re using a screen protector, make
sure that it is properly installed.
4 If the screen is still blank, perform a soft
reset (see Performing a soft reset).
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COMMON QUESTIONS
There’s a blinking bell in the upper-left
corner
The blinking bell in the upper-left corner of
the screen is the Alert icon. It appears
when you have alarms or messages that
you haven’t acknowledged.
1 Press and hold Center
or tap the
blinking bell
with your stylus.
2 When the list of pending alerts appears,
do any of the following:
•
Select the text of the alert to view the
item. The item stays in the list.
•
Check the box next to an alert to clear
it from the list, and then select Done.
Synchronization
Synchronization backs up the information
from your Treo onto your computer and
vice versa. If you ever need to perform a
hard reset or otherwise need to erase all
your information on your Treo 680, you can
synchronize your Treo 680 with your
computer to restore the info. Similarly, if
your computer crashes and your Palm
Desktop info is damaged, you can recover
224
your info by synchronizing with your Treo
680. To make sure you always have an
up-to-date backup of your info, synchronize
frequently.
This section describes synchronization
between your Treo and a desktop
computer running Palm Desktop software.
You can also synchronize the information
on your Treo using third-party applications.
See the documentation for the third-party
application for information on features and
configuration.
Before you attempt to synchronize, make
sure you’ve installed the desktop
synchronization software from the Palm
Software Installation CD.
Every device needs a unique name. Never
synchronize more than one device to the
same device name on your computer.
TIP
I can’t find my user folder
Windows: If your device name is one
word, your user folder name is the first six
characters of your device name. If your
device name is two words, your user folder
name consists of the first six characters of
the second word of your device name
followed by the first letter of the first word.
For example, if your device name is John
Smith, your user folder is named SmithJ.
Your user folder is usually located inside
one of the following folders:
C:\Program Files\Palm\
C:\Program Files\palmOne\
C:\Program Files\Handspring\
Mac: Your user folder name is the same as
your device name and is usually found in
this location:  : Users :
 : Documents :
Palm : Users
What is the backup folder?
The Backup folder is located inside your
user folder (see I can’t find my user folder).
During synchronization, HotSync® Manager
puts a copy of most of your info and
applications in the Backup folder. (Some
third-party apps do not put a copy in the
Backup folder.) The next time you sync,
HotSync Manager compares the contents
of the Backup folder to the contents of your
Treo 680, and then restores any missing
info or applications.
If an app that you deleted reappears on
your Treo 680, try deleting the app from
your Backup folder.
11
CHAPTER
COMMON QUESTIONS
Palm Desktop does not respond to a sync
attempt
1 Make sure that the USB sync cable is
securely connected to the USB port on
your computer and on the bottom of
your Treo 680 (see Synchronizing
information—the basics).
If you’re having trouble trying to sync
using an IR or Bluetooth® wireless technology
connection, try using the USB sync cable
instead. If this solves the problem, then check
your IR or Bluetooth settings (see
Synchronizing information—advanced).
TIP
2 Make sure that HotSync manager is
running:
Windows: Right-click HotSync
manager
in the taskbar in the
lower-right corner of your computer
screen, and make sure that Local USB
is checked. If you don’t see the HotSync
manager icon, click Start, select
Programs, select Palm, and then select
HotSync Manager.
225
COMMON QUESTIONS
CHAPTER
11
Mac: Find the Palm folder on your Mac
hard drive. Double-click the HotSync
manager
icon in the Palm folder. In
the Connection Settings panel, set the
Local Setup port to Palm USB.
3 Synchronize. If the synchronization is
successful, you do not need to
complete the remaining steps.
4 Perform a soft reset (see Performing a
soft reset).
5 Synchronize. If the synchronization is
successful, you do not need to
complete the remaining steps.
6 If problems persist and you’re
synchronizing through a USB hub, try
connecting the sync cable to a different
USB port or directly to your computer’s
built-in USB port.
7 Synchronize. If the synchronization is
successful, you do not need to
complete the remaining steps.
8 Check the multi-connector on the
bottom of your Treo 680 for debris or
226
discoloration. Carefully clean the
connector by dipping a cotton swab in
some rubbing alcohol and gently wiping
the metal contacts on the connector.
Try to sync again.
9 Check the connector on the USB sync
cable for integrity and cleanliness. Make
sure the pins on the connector are
straight, protruding, and not damaged. If
the cable appears to be damaged, stop
here and locate another USB sync
cable.
10 WINDOWS ONLY Uninstall
Palm Desktop software. Click Start,
select Settings, select Control Panel,
select Add or Remove Programs,
select Palm Desktop software, and
then click Change/Remove.
NOTE Mac computers do not provide an
option for uninstalling Palm Desktop
software. Contact Technical Support if the
problem persists after completing step 7.
11 Reboot your computer.
12 Reinstall Palm Desktop software from
the Palm Software Installation CD that
came with your Treo 680.
Synchronization starts but stops without
finishing
The HotSync Log can give you information
about your most recent synchronization.
TIP
Windows: Right-click the HotSync manager
icon in the taskbar in the lower-right corner of
your computer screen, and then select View
Log.
Mac: Open Palm Desktop software. From the
HotSync menu, select View Log.
®
If you upgraded from a previous Palm OS
device or received a system error, such as
Sys0505, there may be conflicts with
software on your Treo 680.
1 Locate your Backup subfolder and
rename the folder (for example,
BackupOld).
Windows: C:\Program
Files\Palm\
Mac:  : Applications
: Palm : Users : 
NOTE Can’t find a Palm folder in Program
Files? Then look for a palmOne or
Handspring folder instead. For more info,
see I can’t find my user folder.
2 Synchronize.
11
CHAPTER
COMMON QUESTIONS
3 If the problem is resolved, begin
reinstalling your third-party applications
one at a time by double-clicking a single
file in the original Backup subfolder that
you renamed, and sync after each
application you install. If the problem
recurs, delete the last application you
installed and report the problem to its
developer.
WINDOWS ONLY If the Windows
New Hardware Wizard appears, the
synchronization process may be timing
out before the wizard completes its job.
Follow all instructions in the New
Hardware Wizard, and then sync again.
5 WINDOWS ONLY Uninstall
Palm Desktop software. Click Start,
select Settings, select Control Panel,
select Add or Remove Programs,
select Palm Desktop software, and
then click Change/Remove.
NOTE Mac computers do not provide an
option for uninstalling Palm Desktop
software. Contact Technical Support if the
problem persists after completing step 3.
6 Reboot your computer.
227
CHAPTER
11
COMMON QUESTIONS
7 Reinstall Palm Desktop software from
the Palm Software Installation CD that
came with your Treo 680.
Synchronization finishes but info doesn’t
appear where it should
1 Make sure you’re synchronizing with
the intended desktop personal
information manager (PIM). The Palm
Software Installation CD enables you to
choose whether you want to
synchronize with Palm Desktop
software or Microsoft Outlook for
Windows. Reinsert the installation CD
and select Change your
synchronization method if necessary.
If you use a different PIM, you need to
install third-party software to
synchronize. For more information,
consult the company that makes the
PIM.
2 If multiple Palm OS devices are
synchronizing with your computer,
make sure the name of the device you
are synchronizing appears in the User
field on the toolbar of Palm Desktop
software.
228
3 Open HotSync manager on your
computer, and make sure the necessary
conduits are set to Synchronize the
files.
NOTE If you need to change the setting to
Synchronize the files, be sure to check
the Set as default box as well.
4 WINDOWS ONLY Uninstall
Palm Desktop software. Click Start,
select Settings, select Control Panel,
select Add or Remove Programs,
select Palm Desktop software, and
then click Change/Remove.
MAC ONLY Mac computers do not
provide an option for uninstalling Palm
Desktop software. Contact Technical
Support if the problem persists after
completing step 3.
5 Reboot your computer.
6 Reinstall Palm Desktop software from
the Palm Software Installation CD that
came with your Treo 680.
7 (Outlook only) If you’re trying to
synchronize offline, set your Outlook
Calendar, Contacts, Notes, and Tasks to
be available offline.
5 Click Change.
Outlook subfolders and public folders are
not accessible with the included software. You
may wish to use a third-party solution instead.
TIP
(Outlook only) If you want to sync your
info with a global Exchange Address Book,
you must copy the addresses to your local
Contacts list in Outlook (right-click the
addresses and select Add to Personal
Address Book).
TIP
For more info on Outlook conduits,
right-click the HotSync manager icon in the
taskbar, select Custom, select an app with
Outlook in its name, and then select Help.
TIP
I have duplicate entries in Microsoft
Outlook after I sync
1 Open Microsoft Outlook and delete the
duplicate entries.
2 On your computer, go to the application
with duplicate entries and manually
enter any info you added to your Treo
680 since the last time
you synchronized.
3 Right-click HotSync manager
taskbar and select Custom.
in the
4 Select an application that has duplicate
entries and also has Outlook in its
name.
11
CHAPTER
COMMON QUESTIONS
6 Select Desktop overwrites handheld,
and then click OK.
7 If more than one application has
duplicate entries, repeat steps 4
through 6 for each application with
duplicates.
8 Click Done.
9 Synchronize your Treo 680 and your
computer.
My appointments show up in the wrong
time slot after I sync
If you create an appointment in the wrong
time zone (i.e., your desktop was set to the
wrong time zone), it shows up in the wrong
time zone on your Treo. To be safe, enable
local network time and avoid assigning
time zones to your appointments.
If you’re using Microsoft Outlook:
1 Make sure that you installed the
Microsoft Outlook conduit that came
with your Treo 680. If you’re not sure
whether this software is installed,
reinstall Palm Desktop software from
the Palm Software Installation CD that
came with your Treo 680.
229
CHAPTER
11
COMMON QUESTIONS
2 Open Microsoft Outlook and correct the
wrong entries.
3 On your computer, manually enter any
Calendar info you added to your Treo
680 since the last time
you synchronized.
3 Select Options, and then select
Preferences.
4 Uncheck the New events use time
zones box (if it’s checked).
5 On your computer, open Palm Desktop
software and correct the wrong entries.
4 Click HotSync manager
in the
taskbar and select Custom.
6 Click Change.
6 On your computer, manually enter any
Calendar info you added to your Treo
680 since the last time
you synchronized.
7 Select Desktop overwrites handheld,
and then click OK.
7 Click HotSync manager
in the
taskbar and select Custom.
8 Synchronize your Treo 680 and your
computer.
8 Select Calendar.
9 Repeat steps 4 through 6 to open the
Calendar Change HotSync Action dialog
box again.
10 Select Desktop overwrites handheld,
and then click OK.
5 Select an application that has both
Calendar and Outlook in its name.
9 Click Change.
10 Make sure Synchronize the files is
selected and Set as default is checked,
and then click OK.
You should now be able to assign time
zones to your events without encountering
this problem.
If you’re using Palm Desktop software:
1 On your Treo 680, press Calendar
230
2 Press Menu
11 Synchronize your Treo 680 and your
computer.
12 Repeat steps 7 through 9 to open the
Calendar Change HotSync Action dialog
box again.
13 Make sure Synchronize the files is
selected and Set as default is checked,
and then click OK.
You should now be able to assign time
zones to your events without
encountering this problem.
IMPORTANT To avoid this problem in the
future, do not assign time zones to your
events. Palm Desktop software does not
support time zones.
The text of my memos is truncated after I
sync
If you use your desktop software to create
a memo that is longer than 4,096
characters, the excess characters are
truncated when you transfer the memo to
your Treo 680.
signal, the more bars that appear. If you are
outside a coverage area, no bars appear.
11
CHAPTER
COMMON QUESTIONS
1 If you’re standing, move about ten feet
in any direction.
2 If you’re in a building, move near a
window. Open any metal blinds.
3 If you’re in a building, move outdoors or
to a more open area.
4 If you’re outdoors, move away from
large buildings, trees, or electrical wires.
5 If you’re in a vehicle, move your Treo so
that it’s close to a window of your
vehicle.
My Treo won’t connect to the mobile
network
Phone
Signal strength is weak
Become familiar with low coverage areas
where you live, commute, work, and play.
Then you will know when to expect signal
strength issues. You can check signal
strength by looking at the Signal Strength
icon in the title bar of the Main tab in
the Phone application. The stronger the
1 Try the suggestions about signal
strength described in Signal strength is
weak.
2 Turn off your phone and turn it on again
(see Turning your phone on and off).
3 Remove the SIM card and reinsert it
(see Inserting the SIM card and battery).
4 Perform a soft reset (see Performing a
soft reset).
231
CHAPTER
11
COMMON QUESTIONS
The other person hears an echo
•
Try decreasing the volume on your Treo
to avoid coupling or feedback on the
other person’s end. This applies to both
the speakerphone and the earpiece.
•
Position the earpiece closer to your ear
to prevent sound leaking back to the
microphone. Keep your hand away from
the microphone hole, which is on the
bottom right side of the Treo 680.
•
If you’re using the speakerphone
feature with your Treo lying on a flat
surface, try turning the Treo face down
(screen facing the surface).
I hear my own voice echo
Ask the person on the other end of the call
to turn down the volume on his or her
phone or to hold the phone closer to his or
her ear.
My voice is too quiet on the other end
232
•
Be sure to place the bottom of the Treo,
or the hands-free microphone, close to
your mouth.
•
Check the Signal Strength
icon in
the title bar of the Main tab in the
Phone application. If the signal is weak
(few bars are displayed), try the
suggestions about signal strength
described in Signal strength is weak.
I hear static or interference
Check the Signal Strength
icon in the
title bar of the Main tab in the Phone
application. If the signal is weak (few bars
are displayed), try the suggestions about
signal strength described in Signal strength
is weak.
If you’re using a Bluetooth hands-free
device, see I hear static or interference
when using my Bluetooth
hands-free device.
My phone seems to turn off by itself
If a system error and reset occur, the Treo
680 automatically turns the phone on if it
was on before the reset. However, if the
Treo 680 can’t determine if your phone was
on before the reset, the phone does not
automatically turn on (see Turning your
phone on and off). If the problem persists
and you’re using third-party applications,
see Third-party applications for additional
suggestions.
My Treo makes or answers calls when it’s
in a bag or pocket
I can’t make or receive calls using a
Bluetooth hands-free device
Items in your bag or pocket may be
pressing the onscreen Answer button or
otherwise activating screen items. If this
happens, be sure to press Power/End
to turn off the screen before
placing your Treo in a bag or pocket. You
may also want to disable the screen’s
touch-sensitive feature during incoming
calls (see Locking your screen).
Confirm all the following:
•
The Bluetooth device is compatible with
your Treo 680. Go to www.palm.com/
treo680cingular-support for a list of
compatible devices.
•
Press Applications
and select
Bluetooth
. Make sure the
Bluetooth setting is On.
•
You have already formed a partnership
between your Treo 680 and your
hands-free device, and that the
hands-free device appears in the
Trusted Devices list. (see Connecting to
a Bluetooth hands-free device).
•
Your hands-free device is charged and
turned on.
•
Your Treo is within range of the
hands-free device.
To find carrying cases that can help
prevent your Treo 680 from making calls, as
well as other useful accessories, visit
www.palm.com/mytreo680cingular.
TIP
Hands-free devices
Bluetooth range is up to 30 feet in
optimum environmental conditions.
Performance and range may be affected by
physical obstacles, radio interference from
nearby electronic equipment, and other
factors.
TIP
11
CHAPTER
COMMON QUESTIONS
If the problem persists, turn the Bluetooth
setting Off and then turn it On again. If it
still persists, create a new partnership with
the hands-free device (see Connecting to a
Bluetooth hands-free device).
233
CHAPTER
11
COMMON QUESTIONS
I hear static or interference when using
my Bluetooth hands-free device
•
Try moving your Treo closer to the
hands-free device. Audio quality
degrades as the distance between your
Treo and hands-free device increases.
The effective range for a device varies
between manufacturers.
•
Confirm that no obstructions, including
your body, are between your Treo and
your hands-free device.
•
If the problem persists, turn the
Bluetooth setting Off and then turn it
back on again. If it still persists, create a
new partnership with the hands-free
device (see Connecting to a Bluetooth
hands-free device).
For best performance, keep your
Bluetooth hands-free device and your phone
on the same side of your body.
•
Check the documentation that came
with your device or the manufacturer’s
website for information specific to
your device.
Email
•
For troubleshooting info on the
VersaMail® application, see the User
Guide for the VersaMail Application on
your computer.
Windows: Start>Programs>Palm
Mac: Insert the Palm Installation CD
and click the link to the User Guide for
the VersaMail Application in the
Documentation folder.
TIP
Some features of my Bluetooth
hands-free device don’t work with my
Treo
•
234
Check the Palm compatibility list at
www.palm.com/treo680cingular-support
to ensure that your device is compatible.
Messaging
I can’t tell if data services are available
When your phone is on, icons appear in the
title bar in the Main tab in the Phone
application to indicate whether data
services are available and whether a data

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