Palm 850 PDA Phone With GSM/GPRS/EDGE and Bluetooth User Manual 3 of 4

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indicate under which category the event

is filed.

6Select Month and set any of the

following options:

Show Category List: The Category pick

list appears in Month View.

Timed Events: The events that are

scheduled for a specific time appear in

Month View.

Untimed Events: The events that are

scheduled for a specific date but not a

specific time appear in Month View.

Daily Repeating Events: The events

that repeat every day appear in Month

View.

7Select OK.

Selecting alarm tones

1Press Menu .

2Select Options, and then select Sound

Preferences.

3Select the Application pick list and

select Calendar.

4Select the Volume pick list and select

the volume level.

TIP

You can customize your Treo 680 to display

the most current Calendar event in the Main

tab in the Phone application. Press Phone,

open the Options menu, and then select

Phone Display Options. Check the Show

Calendar event box.

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5Select the Vibrate pick list and select

when you want your Treo 680 to vibrate

for an event alarm.

6Select tones from any of the following

pick lists:

Alarm Sound: The tone that plays the

first time your alarm goes off.

Reminder Sound: The tone that plays if

an alarm is not acknowledged and

the alarm repeats itself.

Repeat: The number of times the alarm

repeats itself if the alarm is not

acknowledged.

Default Alarm: A default amount of

time before the event for which the

alarm goes off.

7Select Done.

World Clock

World Clock displays the day and time in

three cities anywhere around the globe.

Whether you’re traveling or staying home,

it’s easy to keep track of the best time to

reach your business associates, friends,

and family in faraway places.

TIP

You can also record sounds and use them

as alarms. Select Manage on the Sound &

Alerts Preferences screen.

•To record a sound, select New.

•To play a sound, select it and press Center

on the 5-way.

•To delete a sound, select it and press

Backspace.

•To send a sound, select it and then select

Send.

DID

YOU

KNOW

Your Treo includes a silent

alarm that can vibrate even when the Ringer

switch is set to Sound Off.

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Selecting cities

World Clock shows the system date and

time above the world map. If you selected

the option to get the date and time from

the mobile network (see Setting the date

and time), the Cingular Wireless network

automatically updates the time display to

match the local time when you travel.

Below the world map, you can view the

time in two other cities. If you travel a lot

you may want to select your home city as

one of these two cities, so that you always

know what time it is at home.

1Press Applications and select

World Clock .

2Select a City pick list, and select a city

in the same time zone.

Adding cities

If the city you want to display is not in the

predefined list, you can add it.

1Select a City pick list and select Edit

List.

2Select Add.

3Select a location in the same time zone

as the city you want to add, and then

select OK.

TIP

If you did not select the option to get the

date and time from the mobile network, then

you can set the city at the top of the screen to

a fixed location.

DID

YOU

KNOW

You can run your stylus over

the map to see the time in other cities. The

shadow over the map represents nighttime

moving across the globe.

TIP

World Clock does not automatically update

the system time for daylight savings time. To

change the Daylight Savings Time setting, see

Setting the date and time.

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4Enter the name of the city.

5Select Location, select Map, select the

location of the city, and then select OK.

6If the city is not on Daylight Savings

Time, uncheck this box. If Daylight

Savings Time is observed, enter Start

and End dates.

7Select OK, and then select Done.

Setting an alarm

The next time you travel, don’t rely on a

hotel alarm clock to get you to that

important meeting. Use your Treo 680

instead. World Clock includes a built-in

alarm feature that you can use as a travel

alarm.

1Select Off in the upper-right corner.

2Select the time you want the alarm to

sound.

3Select OK.

Tasks

You can use Tasks to remind you of tasks

you need to complete and to keep a record

of when you finish tasks.

Adding a task

1Press Applications and select

Ta s k s .

2Select New to create a new task.

3Enter a description of the task. The text

can be longer than one line.

Setting task priority, due date, and other

details

The Details dialog box enables you to

assign a priority level, due date, category,

privacy flag, and other details for each task.

TIP

To customize the alarm sound and volume,

open the Options menu and select Alarm

Preferences.

TIP

Make sure the Ringer switch is set to

Sound On, so that you can hear the alarm.

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1Select the task to which you want to

assign details.

2Select Details.

3Set any of the following:

Priority: Select the priority number for

this task (1 is most important). Later

you can arrange your tasks based on the

importance of each task.

Category: Assign the task to a specific

category.

Due Date: Select the Due Date pick list

and select a due date for the task.

Alarm: Set an alarm for this task.

Repeat: Indicate whether the task

occurs at regular intervals and how

often it repeats. When you check off a

repeating task, the next instance of this

task automatically appears in your task

list.

Private: Check this box to mark this

task private. See Working with private

entries for additional information.

: Select this button to enter

additional text that you want to

associate with the task.

4Select OK.

Checking off a task

1Select the task you want to check off.

2Press Center or tap in the box to

check off the task.

TIP

You can also select the priority from the

Tasks list by selecting the number next to a

task and then selecting a priority level.

TIP

If you turn on the Show Due Dates option

in the Tasks Preferences screen, you can

select the due date in the Tasks list to set a

new date.

TIP

Press Menu to access other features such

as importing phone numbers into the Tasks

list.

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Organizing your tasks

In the Tasks list, select one of these

options:

All: Displays all your tasks.

Date: Displays tasks that are due in a

specific time frame. With Date selected,

press Down to select the pick list, and

then press Center to see the various

options: Due Today, Last 7 Days, Next 7

Days, or Past Due.

Category: Displays tasks that are assigned

to the selected category. Select the

Category pick list to select a different

category.

TIP

If you accidentally check off a task and

need to uncheck it, highlight the task again

and press Center on the 5-way to uncheck it.

TIP

You can set Tasks to record the date that

you completed a task, and you can select to

show or hide completed tasks. Completed

tasks remain in the memory of your Treo 680

until you purge them.

DID

YOU

KNOW

Overdue tasks have an

exclamation point (!) next to the due date.

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Deleting a task

1Select the task you want to delete.

2Press Menu .

3Select Delete Task from the Record

menu.

4Select OK.

Customizing Tasks

The Tasks Preferences screen enables you

to control the appearance of the Tasks list

screen.

1In the Tasks list screen, press

Menu .

2Select Options, and then select

Preferences.

3Set any of the following preferences:

Sort by: Indicates the order in which

your tasks appear in the list.

Show Completed Tasks: Displays

tasks you’ve checked off.

Record Completion Date: Replaces

due date with the completion date

when you complete (check off) the task.

Show Due Dates: Displays task due

dates and inserts an exclamation point

(!) next to overdue tasks.

Show Priorities: Displays the priority

setting for each task.

Show Categories: Displays the

category for each task.

Alarm Sound: Sets the sound for the

alarms you assign to your tasks.

4Select OK.

TIP

To save memory, you can purge all

completed tasks. Open the Record menu and

select Purge. Select OK.

DID

YOU

KNOW

You can display your tasks in

your calendar. See Customizing display

options for your calendar for details.

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Your memos and documents

With its ability to store large amounts of important information,

your Palm

Treo

™

680 smart device lets you take your office with

you—including your Microsoft Office and PDF files. You can keep

updated copies of the files on both your Treo 680 and your

computer so that you can work on them in the most convenient

location any time.

Leave your note pad and voice recorder at home. Use Memos to

type notes. Use Voice Memo to record notes, agenda items, and

other important thoughts, and play them back, right on your Treo

680. You can even send your notes and voice memos to a friend or

colleague by attaching them to an email or multimedia message.

Benefits

•Manage Word, Excel, PowerPoint,

and PDF files on your Treo 680

•Improve productivity by taking

important docs, spreadsheets, and

presentations with you

•Capture thoughts on the fly

In this chapter

Documents To Go Professional . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Memos. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Voice Memo. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

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Documents To Go

Professional

NOTE The Palm Software Installation CD

includes the Documents To Go® desktop

software. On your Treo 680, the companion

for Documents To Go is named Documents

and it’s already installed on your Treo 680.

With the Documents application, you can

take your important office info with you.

You can carry, create, view, and edit

Microsoft Word and Excel files directly on

your Treo 680. You can also view, carry, and

manage PowerPoint and PDF files. For

example, you can open email attachments,

files you download with the web browser,

and files stored on an expansion card—as

long as the files are in a supported format.

If you install the Documents To Go desktop

software (from the Palm Software

Installation CD), you can use Documents

To Go to transfer files from your computer

to your Treo 680 when you synchronize.

Here are a few more examples of what you

can do with Documents:

•Send and receive email attachments in

Word, Excel, PowerPoint, and Acrobat

file formats (DOC, XLS, PPT, and PDF).

•View Word, Excel, PowerPoint, and

Acrobat files (DOC, XLS, PPT, and PDF).

•Create or edit a Word-compatible

document or Excel-compatible

spreadsheet on your Treo 680, and then

save it in the native DOC or XLS format.

•Create a PowerPoint presentation on

your computer, use the Documents To

Go desktop application to optimize the

file for your Treo 680, and then sync the

file onto your Treo 680 to view it on the

go.

NOTE The Documents application does

not support some editing functions, such

as multiple font sizes and spell checking.

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Opening a document

In the Documents application, you can

view and open any Word, Excel,

PowerPoint, or Acrobat (PDF) file on your

Treo 680 or an expansion card that is

inserted in the expansion slot.

1Press Applications and select

Documents .

2Select the document you want from the

list.

Memos

Memos are a great way to store notes on

your Treo 680.

Creating a memo

1Press Applications and select

Memos .

2Enter the text you want to appear in the

memo.

3Select Done.

TIP

For more info on the Documents To Go

application on your Treo 680, go to

www.dataviz.com. If you installed the desktop

application from the Palm Software

Installation CD, you can also click the

Documents To Go icon on your computer,

and then click Help.

TIP

Install the Files application from the Palm

Software Installation CD to easily browse and

manage files on an expansion card.

TIP

When you work on a file on your Treo 680,

you can save it to your Treo 680 or an

expansion card. Open the File menu, select

Save As, and then select the location where

you want to save the file.

DID

YOU

KNOW

Each memo can include 4,096

characters of text.

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Deleting a memo

1Open the memo you want to delete.

2Press Menu .

3Select Delete Memo from the Record

menu.

4Select OK.

Voice Memo

Voice Memo provides a place for you to

record and play back notes and other

important thoughts directly on your Treo

680.

Creating a voice memo

When recording a voice memo, hold your

Treo 680 with the screen facing towards

you while speaking.

1Press and hold the Side button on your

Treo 680 while recording your memo.

After you finish recording, release the

Side button.

The memo is automatically saved to

your Treo 680.

2(Optional) Enter a title for the memo.

TIP

You can assign categories to your memos.

Open the memo you want to change, select

the category pick list at the top of the screen,

and select a category.

TIP

You can also access Voice Memo, by

pressing Applications and selecting Voice

Memo.

TIP

If you need to pause while recording,

press and hold Center on the 5-way. Release

the button to resume recording.

DID

YOU

KNOW

You can use a voice memo as

a ringtone. Highlight the voice memo in the

list, open the Voice Memo menu, and then

select Copy to Ringtone.

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Listening to a voice memo

1Press Applications and select

Voice Memo .

2In the Voice Memo list, navigate to the

voice memo title and then press

Center to select it. The voice

memo begins to play.

3Press Center to pause or stop

playback.

TIP

To adjust the volume level, press the

Volume button on the side of your Treo 680.

TIP

To change a voice memo title, open the

Voice Memo menu and select Rename

Memo.

DID

YOU

KNOW

You can send a voice memo in

an email or MMS message (see the

documentation for your email application, or

Creating and sending a multimedia message).

You can also use Bluetooth® wireless

technology to send a voice memo to a nearby

Bluetooth device (see Sending info over a

Bluetooth wireless connection).

CHAPTER

Your application and

info management tools

Synchronization is a great way to transfer, update, and back up

info on your Palm®Treo™ 680 smart device. Synchronizing

simply means that info you entered or updated in one place

(your Treo or your computer) is automatically updated in the

other. There’s no need to enter info twice.

Expansion cards (sold separately) provide a compact and

limitless storage solution. When one card becomes full, simply

use another card to carry your extra music and video clips and

to install and run cool games and other software, from

dictionaries to travel guides.

Benefits

•Locate info in your applications

with the Find feature

•Install applications, games, and

other software

•Quickly enter, update, and protect

your info on your computer and

your Treo

•Store, carry, and exchange info

In this chapter

Using Find . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Viewing and using the alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Calculator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Installing applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Removing applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Viewing application info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Sending information with Bluetooth wireless technology . . . . . . . . 178

Beaming information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Synchronizing information—advanced . . . . . . . . . . . . . . . . . . . . . . . 182

Using expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

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Using Find

The Find feature locates any text in the

built-in applications and databases and

in some third-party applications. The Find

feature searches for the group of

characters you specify, including characters

that are part of a word. Find is not

case-sensitive.

1Press Option , and then press Shift/

Find to open the Find dialog box.

2Enter the text you want to find.

3Select OK to start the search.

4In the search results, select the text you

want to review, or select Find More to

continue the search.

Viewing and using

the alerts

The Alert dialog box on your Treo 680

shows info about incoming items, such as

new email messages and Calendar events.

An alert also notifies you when you miss a

phone call.

To view the Alert dialog box, tap the

blinking bell with your stylus when it

appears in the upper-left corner of any

screen, or press and hold Center

when the blinking bell appears.

DID

YOU

KNOW

Find locates any word that

begins with the text you enter. For example,

entering “plane” finds “planet,” but not

“airplane.”

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In the Alert dialog box, you can do any of

the following:

•Check the box next to the alert to

remove it from the list.

•Select the alert to open the

corresponding application and view the

alert item (message, event, missed call,

and so on).

•Select Done to close the Alert dialog

box. The alert remains active and the

bell continues to blink in the upper-left

corner of the screen.

•Select Clear All to delete all alerts in

the Alert dialog box.

Calculator

Calculator includes a basic calculator, plus

an advanced calculator with scientific,

financial, and conversion functions.

Switching between Basic and Advanced

Calculator Modes

1Press Applications and select Calc

2Press Menu .

3Select Options, and then select

Advanced Mode or Basic Mode.

TIP

In Basic Mode, you can also press Right

on the 5-way to switch to Advanced Mode. In

Advanced Mode, press Right on the 5-way to

cycle between functions, and press Left on

the 5-way to return to Basic Mode.

DID

YOU

KNOW

You can tap the onscreen

number pad or use the keyboard to input

numbers.

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Selecting functions in Advanced

Calculator Mode

1Switch to Advanced Mode (see the

preceding procedure).

2Press Menu .

3Select Options, and then select the

type of function you want to use:

Math: Advanced mathematical

functions such as exponents, roots, and

logarithms.

Trig: Trigonometric functions such as

sine, cosine, tangent, and variants.

Finance: Financial calculator functions

such as APR and amortization.

Logic: Hexadecimal characters in

keypad, plus logic functions such as

And, Not, Or, and Xor.

Statistics: Statistical functions such as

sum, factorial, and random number

generator.

Weight/Tmp: Weight and temperature

conversions for metric and English

values.

Length: Length conversions for metric

and English values.

Area: Area conversions for metric,

traditional, and English values.

Volume: Volume conversions for metric

and English values.

4Press Menu .

5Select Pref, and then select the decimal

display format: Float, Fixed(x), Sci(x),

or Eng(x).

6Press Menu .

7Select Pref, and then select the number

display format: Degrees, Radians, or

Grads.

TIP

Select Sto to store a number in one of ten

memory slots. Select Rcl to recall a stored

number.

TIP

Select Con to access a list of

mathematical constants such as Avogadro’s

number or the speed of light.

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Installing applications

Your Treo 680 comes with several built-in

and ready-to-use applications. You can also

install additional applications, such as

business software, games, and more. The

Palm Software Installation CD includes

several bonus software apps, and you can

purchase other third-party Palm OS® apps

as well. To learn about applications you can

add to your Treo 680, go to

www.palm.com/mytreo680cingular.

NOTE The instructions in this section tell

you how to install basic PRC (Palm OS

application) and PDB (Palm OS database)

files on your Treo. Some Palm OS software

uses an installer or wizard to guide you

through the process. For details, consult

the documentation that came with the

software.

Installing bonus software from the CD

The Palm Software Installation CD includes

several bonus software applications that

you can install on your Treo 680. You can

install these applications when you install

the desktop software, or you can install

them later.

1Insert the Palm Software Installation CD

into the CD drive on your computer.

2Click Install bonus software.

3Click the name of the application you

want to install.

4Click Install (on the right side of the

screen).

5Repeat steps 3 and 4 to install additional

applications.

6Synchronize your Treo 680 with your

computer to install the application(s) on

your Treo.

Installing applications from the Internet

You can use the web browser on your Treo

to install Palm OS files (PRC or PDB)

directly from the Internet. When you

download a PRC or PDB file, it is

automatically installed on your Treo. If a file

is compressed (ZIP or SIT files), you need

to download it to your computer, expand

the file, and then synchronize to transfer

the expanded file to your Treo.

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1Open the web browser (see Viewing a

web page).

2Go to the page that contains the link to

the application you want to download.

3Press Left or Right to highlight the

link to the file, and then press Center

to initiate the download process.

4Follow the onscreen instructions to

accept and install the application.

Installing applications from a computer

When you download an application to your

computer, it is probably in a compressed

format such as a ZIP or SIT file. If the file is

compressed, you need to use a

decompression utility on your computer,

such as WinZip or Allume Stuffit Expander,

before you install the application on your

Treo.

BEFORE YOU BEGIN To install an app

from your computer to your Treo, you must

first install Palm®Desktop software on

your computer (see Installing the desktop

synchronization software).

1Windows: Drag and drop the file(s)

onto the Palm Quick Install icon on the

Windows desktop.

Mac: Drag and drop the file(s) onto the

Send To Handheld droplet in the Palm

folder.

2Select your device name from the User

list, and then click OK.

3Synchronize your Treo with your

computer to install the application(s) on

your Treo 680.

TIP

Want to install an app to an expansion card

rather than your Treo 680?

Windows: Open Palm® Quick Install and drag

the file to the Expansion Card pane.

Mac: In the menu for Palm Desktop software,

click HotSync, select Install Handheld files,

and select expansion card as the file’s

destination.

TIP

On a Windows computer, you can also

access Palm Quick Install by selecting the

Quick Install icon in Palm Desktop software

or from the Programs folder in the Start

menu.

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Getting help with third-party applications

If you encounter a problem (such as an

error message) with a third-party

application, contact the application’s author

or vendor. For general troubleshooting of

third-party applications, see Third-party

applications.

Removing

applications

If you decide that you no longer need an

application, or you want to free up

memory, you can remove apps from your

Treo or an expansion card (for more on

expansion cards, see Inserting an

expansion card). You can remove only

apps, patches, and extensions that you

install; you cannot remove the built-in apps

that reside in the ROM portion of your Treo.

Applications that you cannot remove

appear with a Lock icon next to them.

1Press Applications .

2If you want to remove an application

from an expansion card, insert the card

into your Treo.

3Press Menu .

4Select Delete on the App menu.

5Select the Delete From pick list and

select the location of the application you

want to remove: Phone or <card

name>.

6Select the application that you want to

remove.

7Select Delete.

8Synchronize to remove the application

from the Backup subfolder on your

computer.

DID

YOU

KNOW

Applications deleted from your

Treo 680 are kept on your computer in the

Archive folder of your user folder. If you have

trouble locating your user folder, see I can’t

find my user folder.

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Manually deleting applications

If an app you delete reappears on your Treo

680, you may need to manually delete the

app from your computer.

1Locate your Backup subfolder on your

computer.

Windows: C:\Program

Files\Palm\<device name>.

Mac: Mac

HD\Applications\Palm\Users\<device

name>.

If you upgraded from a previous version

of Palm Desktop, your Backup subfolder

may be located in the palmOne or

Handspring folder.

2If you find a PRC or PDB file for the

application you just removed, delete the

file from the Backup subfolder.

3Delete the file from your device again.

Viewing application

info

The Info screens display basic statistics

about the applications on your Treo.

1Press Applications .

2Press Menu .

3Select Info on the App menu.

4Select the Device pick list and select

the location of the app you want to view

info for: Phone or <card name>.

5At the bottom of the screen, select the

type of information you want to view:

Version: The version numbers of

applications on your Treo 680.

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Size: The size (in kilobytes) of

applications and information on your

Treo 680.

Records: The number of entries in

various applications on your Treo 680.

6Scroll to the application you want to see

info about.

7Select Done.

Sending information

with Bluetooth

wireless technology

The range of Bluetooth® wireless

technology is up to 30 feet in optimum

environmental conditions. Performance

and range may be affected by physical

obstacles, radio interference from nearby

electronic equipment, and other factors.

Sending info over a Bluetooth wireless

connection

In most applications, you can send an

individual entry or item such as a contact or

a picture. You can also send all the entries

in a category, such as all contacts in the

Business category.

1Press Applications and select

Bluetooth .

2Select Bluetooth On.

3Open an application.

4Select the entry or category you want to

send. You cannot send an item that has

a lock next to it.

5Press Menu .

6Select Send from the leftmost menu.

7Select Bluetooth, and then select OK.

8Select the receiving device(s) from the

Discovery Results list, and then select

OK.

9Wait for a message to indicate that the

transfer is complete before you

continue using your Treo.

TIP

Check your battery level before

establishing a Bluetooth wireless connection.

If the battery level is very low, you can’t make

a Bluetooth wireless connection.

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Sending an app over a Bluetooth wireless

connection

1Press Applications and select

Bluetooth .

2Select Bluetooth On.

3Press Applications .

4Press Menu .

5Select Send from the App menu.

6Select the Send From pick list and

select the location of the app you want

to send: Phone or <card name>.

7Select the application you want to

transfer. You cannot send an item that

has a lock next to it.

8Select Send.

9Select Bluetooth, and then select OK.

10 Select the receiving device(s) from the

Discovery Results list, and then select

OK.

11 Wait for a message to indicate that the

transfer is complete before you

continue using your Treo.

Receiving info over a Bluetooth wireless

connection

1Press Applications and select

Bluetooth .

2Select Bluetooth On.

3Select the Visibility pick list and select

one of the following:

Visible: Enables Bluetooth devices that

are not on your Trusted Devices list to

request a connection with your Treo

680. Your Treo 680 remains accessible

to other devices until you turn this

option off. After you’re done using this

setting, remember to change it back to

Hidden.

Temporary: Enables Bluetooth devices

that are not on your Trusted Devices list

to request a connection with your Treo

680 during the next two minutes. Your

Treo 680 reverts to the Hidden setting

and becomes inaccessible to other

devices after two minutes.

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4Use the other device to discover your

Treo 680 and send information to it:

•See the other device’s documentation

to learn how to discover and send

information over a Bluetooth wireless

connection.

•If the Ringer switch is set to Sound

On, your Treo beeps to notify you of

the connection and then prompts you

to accept the info. Select a category

or expansion card to file the item(s). If

you don’t select a category, the

item(s) goes into the Unfiled category.

5Select Ye s to receive the information or

No to refuse it.

Beaming information

Your Treo 680 is equipped with an IR

(infrared) port so that you can beam

information to another device with an IR

port—provided the other device supports

IR communications with Palm OS devices.

The IR port is located on the top of your

Treo 680, next to the Ringer switch, behind

the small dark shield.

Beaming an entry

You can beam an individual entry or item

such as a contact or a picture. You can also

beam all the entries in the selected

category, such as all the contacts in the

Business or Family category.

TIP

The Device Name in the Bluetooth app is

the name other devices with Bluetooth

wireless technology see when they connect

to your Treo 680. The default name is the

name you gave your device during setup. You

can change this name if you want to.

DID

YOU

KNOW

When you receive an

application over a Bluetooth connection, you

can store the application on your Treo 680 or

send it to an expansion card inserted into the

expansion card slot.

TIP

For best results, the path between the

two devices must be clear of obstacles, and

both devices must be stationary. If you have

difficulty beaming, shorten the distance and

avoid bright sunlight.

TIP

Beam your business card in two key

presses: From the Main tab in the Phone

application, press Menu, and then press M.

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1Open the application that holds the

entry you want to beam.

2Select the entry or category you want to

beam. You cannot beam an item that

has a lock next to it.

3Press Menu .

4Select Record, and then select one of

the following:

Beam: Sends an individual record.

Beam Category: Sends all entries in

the current category.

5When the Beam Status dialog box

appears, point the IR port on your Treo

directly at the IR port of the receiving

device.

6Wait for the Beam Status dialog box to

indicate that the transfer is complete

before you continue using your Treo.

Beaming an application

Not all applications can be beamed. A lock

icon appears on the Beam screen next

to applications that cannot be beamed.

1Press Applications .

2Press Menu .

3Select Beam from the App menu.

4Select the Beam From pick list and

select the location of the application you

want to beam: Phone or <card name>.

5Select the application you want to

transfer.

DID

YOU

KNOW

If you beam a bookmark or

saved page from the web browser, it beams

the URL, not the contents of that page.

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6Select Beam.

7When the Beam Status dialog box

appears, point the IR port on your Treo

directly at the IR port of the receiving

device.

8Wait for the Beam Status dialog box to

indicate that the transfer is complete

before you continue using your Treo.

Receiving beamed information

BEFORE YOU BEGIN Make sure that the

Beam Receive option in Power

Preferences is On. See Optimizing power

settings for details.

1Turn on your screen.

2Select the beam command on the

transmitting device.

3Point the IR port on your Treo directly at

the IR port of the transmitting device

to open the Beam Status dialog box.

4When the Beam Status dialog box

appears, select a category for the entry.

5Select Ye s to receive the information or

No to refuse it.

Synchronizing

information—

advanced

Changing which applications sync

By default, information from Calendar,

Contacts, Memos, Pictures & Videos, and

Tasks is updated each time you

synchronize your Treo 680. You can

change which applications synchronize. For

example, if you don’t use the Memos

application and you want to speed up

TIP

If you do not select a category upon

receiving a beamed item, the item is placed in

the Unfiled category.

TIP

If you can’t receive beamed info, make

sure that you are not running a third-party app

that disables beaming. If you still can’t receive

a beam, try a soft reset (see Resetting your

Treo).

DID

YOU

KNOW

You can store a beamed app

on your Treo 680 or send it to an expansion

card inserted into the expansion card slot.

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synchronization, you can turn off

synchronization for Memos.

WINDOWS ONLY

1Click HotSync® manager in the

taskbar in the lower-right corner of your

screen.

2Select Custom.

3Select your device name from the User

list at the top of the screen.

4Select the application for which you

want to turn synchronization on or off,

and then click Change.

5Select Synchronize the files to turn on

synchronization for an app.

Select Do nothing to turn off

synchronization for an app that currently

synchronizes (for example, to turn off

synchronization for Memos if you do not

use this app).

NOTE If you want the information in one

location (Treo 680 or computer) to

completely replace the information in the

other location for that app, select one of

the two overwrite options. For example, if

the Calendar info on your Treo 680 is

accurate but the info on your computer has

become corrupted, select Handheld

overwrites Desktop for the Calendar app

to have your Treo 680 info replace your

computer info. Note that “handheld” refers

to your Treo 680 and “desktop” refers to

your computer.

TIP

Windows If you set up your Treo 680 to

sync with Outlook, you can learn how to

change which applications synchronize, by

doing the following: Click the HotSync

manager icon in the taskbar and select

Custom. Select a conduit that syncs with

Outlook, click Change, and then click Help.

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6(Optional) If you want to make this

change permanent, check the Set as

default box. Otherwise, your change

affects only one synchronization (the

next one you do); thereafter, the

synchronization action reverts to what it

was before the change.

7Click OK.

8(Optional) To turn synchronization on or

off for other apps, repeat steps 4, 5, 6,

and 7 for each application you want to

change.

9Click Done.

MAC ONLY

1Double-click the Palm Desktop icon

in the Palm folder.

2From the HotSync menu, select

Conduit Settings.

3From the User pop-up menu, select

your device name.

4Select the application for which you

want to turn synchronization on or off,

and then click Conduit Settings.

5Select Synchronize the files to turn on

synchronization for an app.

Select Do nothing to turn off

synchronization for an app that currently

synchronizes (for example, to turn off

synchronization for Memos if you do not

use this app).

NOTE If you want the information in one

location (Treo 680 or computer) to

completely replace the information in the

other location for that app, select one of

the two overwrite options. For example, if

the Calendar info on your Treo 680 is

accurate but the info on your Mac has

become corrupted, select Handheld

overwrites Macintosh for the Calendar

app to have your Treo 680 info replace the

info on your Mac. Note that “handheld”

refers to your Treo 680.

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6(Optional) If you want to make this

change permanent, click Make Default.

Otherwise, your change affects only

one synchronization (the next one you

do); thereafter, the synchronization

action reverts to what it was before the

change.

7Click OK.

8(Optional) To turn synchronization on or

off for other apps, repeat steps 4, 5, 6,

and 7 for each application you want to

change.

9Close the Conduit Settings window.

Setting up a Bluetooth connection for

synchronization

If your computer is enabled with Bluetooth

wireless technology, you can synchronize

wirelessly over a Bluetooth connection.

1Press Applications and select

Bluetooth .

2Select Bluetooth On.

3(Optional) Enter a device name that

identifies your Treo 680 when it is

discovered by other Bluetooth devices.

NOTE Use the same device name for all

your Bluetooth connections. If you change

the device name, you need to recreate any

partnerships you already created.

4Select the Visibility pick list and select

Visible or Te m p o r a r y.

5Select Setup Devices.

TIP

After you form a partnership with a device,

you can change the Visibility setting back to

Hidden. That way only devices with which

you’ve already formed a partnership can find

your Treo 680. New devices cannot request a

connection.

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6Select HotSync Setup.

7Follow the onscreen instructions to

create a partnership between your Treo

680 and your computer. In some cases

you may need to perform setup steps

on your computer before you can

complete this step. Check your

computer’s documentation for specific

setup instructions.

8After you finish the HotSync setup,

select Done to return to Applications

View.

You’re now ready to sync your Treo 680

with your Bluetooth computer.

Synchronizing over a Bluetooth

connection

When you synchronize using the Bluetooth

wireless feature on your Treo, you don’t

need your sync cable. This is especially

useful if you travel with a laptop enabled

with Bluetooth wireless technology.

BEFORE YOU BEGIN Verify the following

on your computer:

•It includes built-in Bluetooth wireless

technology or a Bluetooth adapter.

•Bluetooth is turned on.

•HotSync manager is active. On a

Windows computer, you know HotSync

manager is active when its icon appears

in the lower-right corner of your screen.

1Press Applications and select

HotSync .

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2Select Local.

3Select the pick list below the HotSync

icon, and then select the name of the

PC you set up for Bluetooth

synchronization (see Setting up a

Bluetooth connection for

synchronization).

4Select the HotSync icon on your

Treo 680.

When synchronization is complete, a

message appears at the top of your Treo

680 screen. Be patient; synchronization

may take a few minutes.

Synchronizing over an infrared

connection

When you synchronize using the IR port on

your Treo, you don’t need your sync cable.

This is especially useful if you travel with

an IR-enabled laptop.

BEFORE YOU BEGIN Your computer must

include the following items:

•An enabled IR port and driver or an IR

device attached to it. Check your

computer’s documentation to see if it

supports IR communication.

•HotSync manager must be active. On a

Windows computer, you know HotSync

manager is active when its icon appears

in the lower-right corner of your screen.

WINDOWS ONLY

1On your computer, click HotSync

manager in the taskbar in the

lower-right corner of your screen. Make

sure that Infrared is selected.

2On your Treo 680, press

Applications and select

HotSync .

3Select Local.

4Select the pick list below the HotSync

icon and select IR to a PC/Handheld.

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5Position the IR port on your Treo within

a few inches of your computer’s IR port.

6Select the HotSync icon on your

Treo 680.

When synchronization is complete, a

message appears at the top of your Treo

680 screen. Be patient; synchronization

may take a few minutes.

MAC ONLY

1Double-click the HotSync manager

icon in the Palm folder.

2Click the HotSync Controls tab, and

then select Enabled.

3Click the Connection Settings tab, and

then check the On box next to IR port.

4Close the HotSync Software Setup

window.

5On your Treo 680, press Applications

and select HotSync .

6Select Local.

7Select the pick list below the HotSync

icon and select IR to a PC/Handheld.

8Position the IR port on your Treo within

a few inches of your Mac’s IR port.

9Select the HotSync icon on your

Treo 680.

When synchronization is complete, a

message appears at the top of your Treo

680 screen. Be patient; synchronization

may take a few minutes.

Using expansion

cards

The expansion card slot on your Treo 680

enables you to add SD cards and

MultiMediaCard cards to extend the

storage capacity of your Treo 680

(expansion cards sold separately). Here are

some examples of what SD and

MultiMediaCard expansion cards can store:

•Photos

•MP3 audio files

•Email attachments

•Games

•eBooks

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•Microsoft Office files

•Adobe Acrobat files

•Applications

•Databases

Your Treo 680 is also compatible with SDIO

cards, which you can use to add

accessories, such as an FM radio module,

to your Treo.

IMPORTANT When using an SDIO card,

the SDIO card may protrude from the side

of your Treo 680 and prevent you from

closing the door of the expansion card slot.

Be careful not to damage the door.

Additionally, some SDIO cards may be too

wide to fit inside the expansion door

opening, so make sure the SDIO card fits

inside the expansion door opening before

making your purchase.

Inserting an expansion card

1Open the expansion slot door.

2Hold your Treo with the screen facing

you, and hold the card with the label

facing you. The notch on the card should

be in the upper corner closest to the

screen.

3Insert the card into the expansion card

slot until you feel it lock into place.

TIP

SD cards are faster than MultiMediaCard

cards for reading and writing information, and

SD cards also offer write-protection.

TIP

The expansion card slot has a push-push

mechanism: push in gently to insert a card;

push in gently to remove it.

TIP

If the Ringer switch is set to Sound On,

you hear a confirmation tone when you insert

or remove an expansion card.

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4Close the expansion slot door.

Removing an expansion card

1Open the expansion slot door.

2Press the card into the expansion slot to

release it from the expansion slot.

3After you feel the expansion card slot

eject the card, remove the card

from the slot.

4Close the expansion slot door.

Opening applications on an expansion

card

After you insert an expansion card into the

expansion card slot, you can open any of

the applications stored on the expansion

card.

1Insert the expansion card into the

expansion card slot. The Card category

of Applications View automatically

appears.

2Select the icon for the application you

want to open.

3Press Center to open the

application.

Notch

TIP

Install the Files application from the Palm

Software Installation CD to easily browse and

manage files on an expansion card.

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Accessing items stored on an expansion

card

When an expansion card contains items

such as pictures or songs, you can’t view

them directly from the Card category in

Applications View. You must open the app

that recognizes the item.

1Insert the expansion card into the

expansion card slot. The Card category

of Applications View automatically

appears.

2Select the category pick list in the title

bar, and select All.

3Select the icon for the application in

which you want to open the item. For

example, to view a picture, select

Pics&Videos.

Copying applications between an

expansion card and your Treo

You can copy applications from your Treo to

your expansion card and vice versa.

1Press Applications .

2Press Menu .

3Select Copy from the App menu.

4Select the Copy To pick list and select

the destination: Phone or <card

name>.

5Select the From pick list and select the

location of the application you want to

copy: Phone or <card name>.

TIP

Before you copy an application to an

expansion card, make sure that it is

compatible with Palm OS software version

5.4.5 or later. Some applications do not work

with expansion cards and do not allow you to

store files in a location that is separate from

the application.

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6Highlight the application you want to

copy.

7Select Copy.

Viewing expansion card information

The Card Info application displays general

information about the expansion card that

is currently in the expansion slot, and it

enables you to rename and format a card.

•Press Applications and select

Card Info .

Renaming an expansion card

If you change the contents of an expansion

card, you may at some point want to

rename the card to better match its

contents.

1Insert the expansion card into the

expansion card slot.

2Select the category pick list at the top

of the screen and select All.

3Select Card Info .

4Press Menu .

5Select Rename Card from the Card

menu.

6Enter a new name for the card.

7Select OK.

Formatting an expansion card

Formatting an expansion card is similar to

formatting a disk on a computer. When

you format an expansion card, you erase all

the information stored on the card.

TIP

If you have trouble copying info to,

renaming, or formatting an expansion card,

make sure the card is not write-protected.

Press Applications and select Card Info. If a

This card is read-only message appears, then

the card is write-protected. If you’re using an

SD card, you can slide the write-protect tab to

the opposite position to write to the card. See

the instructions that came with your card for

additional info.

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1Insert the expansion card into the

expansion card slot.

2Select the category pick list at the top

of the screen and select All.

3Select Card Info .

4Press Menu .

5Select Format Card from the Card

menu.

6Enter a new name for the card.

7Select OK.

TIP

If you format a card, any photos or

documents that were previously stored on the

card are deleted from your desktop software

the next time you sync. You can recover these

files from the backup folder, or you can

prevent the deletion by temporarily changing

your sync settings for the affected application

to Desktop overwrites handheld.

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Your personal settings

Customizing your Palm®Treo™ 680 smart device is great way to

make it match your lifestyle and work even harder for you.

On your Treo, you can easily customize the sounds, fonts,

screen colors, and more. Take advantage of different levels of

security. Prevent making an accidental (and expensive) phone

call by locking the keyboard. Some settings can help extend the

life of your Treo battery. There are lots of ways to make your

Treo work better for you.

Benefits

•Access applications quickly

•Make your screen easy to read

•Conserve power

•Enjoy your Treo 680 more

In this chapter

System sound settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Display and appearance settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Applications settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Locking your Treo and info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

System settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Connecting to a VPN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

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System sound

settings

Silencing sounds

You can immediately silence all alerts,

ringtones, music that plays through the

built-in speaker, and system sounds by

sliding the Ringer switch to the Sound Off

position. This does not mute the audio

during a phone call.

1Slide the Ringer switch to the Sound

Off position. Your Treo 680 vibrates

once to let you know that you’ve turned

sounds off.

2To hear all sounds again, slide the

Ringer switch to the Sound On

position.

NOTE For info on setting the vibrate option,

see the section on setting alert tones in the

chapters that describe the individual applications.

When you slide the Ringer switch back to

the Sound On position, it restores the

previous sound settings.

Setting system volume levels

You can set the volume level for system

sounds, such as the tone that plays when

you synchronize.

1Press Applications and select

Sounds .

2Select the Application pick list and

select System.

TIP

If the Ringer switch is set to Sound Off,

the ringer setting overrides the sound settings

and all sounds are turned off.

Sound On Sound Off

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3Select the System Volume and Game

Volume pick lists and select the volume

levels.

4Select Done.

Display and

appearance settings

Adjusting the brightness

Depending on the lighting conditions in

which you’re using your Treo, you may

need to adjust the brightness of the screen

and keyboard backlight.

1Press Option , and then press

Backlight .

2Press Left and Right to adjust the

brightness.

3Select Done.

Changing the screen font

You can change the screen font in

Calendar, Contacts, Memos, Messaging,

Tasks, and Web. The font styles may vary

between applications and some

applications may offer fewer choices.

1Open the application in which you want

to change the font.

2Press Menu .

3Select Options, and then select Font.

TIP

To temporarily set the backlight to the

preset low setting, press Option + Menu.

TIP

You can also adjust the backlight and set

the brightness duration during a call in Power

Preferences. See Optimizing power settings.

Backlight

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4Select a font style. (In the web browser,

select the Font size pick list and select

Large or Small.)

5Select OK.

Setting display formats

Formats Preferences enable you to select

number conventions based on geographic

regions. For example, in the United

Kingdom, time often is expressed using a

24-hour clock. In the United States, time is

expressed using a 12-hour clock with an

AM or a PM suffix. Many of the built-in

applications on your Treo 680 use the

Formats Preferences settings.

1Press Applications and select

Prefs .

2Select Formats.

3Set any of the following preferences:

Preset to: The standard number

conventions for your country. When you

select a country, the other Formats

Preferences are automatically set to

that country’s conventions. You can also

edit each option individually.

Time: The time format. Select HH:MM

to display a 24-hour clock.

Date: The date format.

Week starts: The first day of the week

(usually Sunday or Monday).

Numbers: The format for numbers with

decimal points and commas.

4Select Done.

Large fontSmall font

Small bold font

Large bold font

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Aligning the screen to correct tapping

problems

Occasionally, your Treo screen may need to

be readjusted. If this problem occurs, you

may see the wrong feature being activated

when you tap the screen. To fix the

problem, you can align the screen at any

time.

1Press Applications and select

Prefs .

2Select Touchscreen.

3Follow the onscreen instructions and

tap the screen where indicated.

4Select Done.

Changing the system color scheme

1Press Applications and select

Prefs .

2Select Color Theme.

3Select a color scheme from the list.

4Select Done.

TIP

You can also set the wallpaper for the

Main tab in the Phone application (see

Customizing the Main tab in the Phone

application) and the background for Calendar

Agenda View (see Customizing display

options for your calendar).

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Applications settings

You can change the Applications settings

on your Treo so that you can easily access

the applications you use most often.

You can arrange and display your

applications by category, reassign

the buttons on your Treo, and select default

applications for specific tasks.

Arranging applications by category

You can assign an application to a category

and then display a specific category of

applications in Applications View.

1Press Applications .

2Press Menu .

3Select Category on the App menu.

4Select the pick list next to each

application and select a category.

5Select Done.

Displaying applications by category

Do one of the following:

•Press Applications repeatedly to

cycle through the categories.

•Select the category pick list at the top

of the screen and select a category.

Select All to display all of your

applications.

Changing Applications View

By default, Applications View displays each

application as an icon. As an alternative,

you can view a list of applications. The list

view is particularly useful when you have

so many applications in a category that the

applications fill up more than one screen.

TIP

To create a new category, select the

category pick list and select Edit Categories.

Select New, and then enter the category

name. Select OK to close the dialog box, and

then select OK.

DID

YOU

KNOW

If there is an expansion card in

the expansion slot, the card appears in the

category pick list and is treated as a category

when you press Applications repeatedly.

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1Press Applications .

2Press Menu .

3Select Options, and then select

Preferences.

4Select the View By pick list and select

List.

5Select OK.

Reassigning buttons

With Buttons Preferences, you can select

which applications are associated with the

quick buttons and the Side button on your

Treo. You can assign a primary and

secondary application to each of the three

quick buttons that open an application.

NOTE We recommend that you keep the

primary button assignments on the factory

settings until you become comfortable with

the features of your Treo 680. If you do

change the primary button assignments,

remember that the instructions in this

guide and in the other help features refer to

the original button settings.

1Press Applications and select

Prefs .

2Select Buttons.

3Select the pick list next to the item you

want to reassign, and then select an

application.

4Select Done.

DID

YOU

KNOW

You can also choose an

application to open with the sync button on

the USB sync cable. To change this setting,

select HotSync on the Buttons Preferences

screen.

TIP

To restore all the buttons and key

combinations to their factory settings, select

Default.

DID

YOU

KNOW

Some third-party applications

automatically take over a button when you

install the application.

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Changing default applications

Sometimes one application looks for

another application to handle information

(for example, a mail application might open

a browser when you select a link in an

email message). Your Treo 680 comes with

a set of predefined applications to handle

email, messaging, and browser requests

from other applications. If you have more

than one application to handle these

requests on your Treo 680, you can specify

which application you want to use for each

function.

1Press Applications and select

Prefs .

2Select Default Apps.

3Select each pick list and select the

application you want to associate with

that function.

4Select Done.

Locking your Treo and

info

Your Treo includes several features to

protect your Treo 680 from inadvertent use

and keep your information private. You can

lock any of the following features on your

Treo 680:

Keyboard (Keyguard): You can use the

Keyguard feature to disable the keyboard

and all buttons to prevent accidental

presses in your bag or pocket.

Screen: You can disable the screen’s

touch-sensitive feature during an active call

or call alert.

Phone (Phone Lock): You can set your

phone to require a password to make calls.

The built-in security software lets you

make emergency calls even if your phone

is locked.

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Tr e o : You can set your Treo to require a

password for you to see any information on

your Treo.

Entries: You can mask or hide entries

marked as private and set your Treo 680 to

require a password for viewing them.

Locking your keyboard (Keyguard)

The Keyguard feature locks the keyboard so

that you don’t accidentally press buttons or

activate items on the screen while your

Treo 680 is in a pocket or bag.

By default, Keyguard turns on whenever

the screen is off. Each time you wake up

the screen, you must turn off Keyguard to

unlock the keyboard and use your Treo 680.

To turn off Keyguard, do the following:

1When the screen is off, press Power/

End to wake up the screen.

2Press Center to turn off Keyguard.

You can change how quickly Keyguard turns

on, or you can disable this feature

altogether. To change the Keyguard

settings, do the following:

1Press Applications and select

Prefs .

2Select Keyguard.

3Select the Auto-Keyguard pick list, and

then do one of the following:

•Select how quickly you want Keyguard

to turn on: When power is turned

off, 5 seconds after power off, or 30

seconds after power off.

•Select Disable to completely disable

the Keyguard feature until you turn it

on again by pressing Option +

YOUR PERSONAL SETTINGS

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Power/End when the screen is

on.

4Select Done.

Locking your screen

You can set your Treo 680 to automatically

lock the screen’s touch-sensitive features in

certain situations.

1Press Applications and select Prefs

2Select Keyguard.

3Check any of the following boxes:

Incoming calls received: Disables the

screen when the phone rings. You must

use the 5-way to select the

onscreen Answer and Ignore buttons, or

press Send to answer the call

or Power/End to ignore the

call.

On a call: Disables the screen after you

answer a call. You must use the 5-way

to select the onscreen buttons

during the call. Use this setting to avoid

accidentally pressing onscreen buttons

while you’re holding your Treo 680 near

your ear to speak.

4Select Done.

Locking your phone (Phone Lock)

You can lock your SIM card to prevent

unauthorized calls and use of other

wireless features. When your SIM card is

locked, you must enter the correct PIN

code to unlock it, even if you move it to a

different phone. You can still make

emergency calls when your phone is

locked, however.

IMPORTANT If your SIM card is locked

and you enter the wrong PIN more than

three times, you must call Cingular

Wireless for your unique PIN unlock key

(PUK) to unlock your SIM card.

DID

YOU

KNOW

When you check the boxes to

disable the touchscreen during a call, the

touchscreen is automatically enabled again

after you end the call.

TIP

When Phone Lock is turned on, other

people can still see the info on your Treo 680,

but they cannot make or receive phone calls

or use the other wireless features without

your password.

YOUR PERSONAL SETTINGS

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1Press Phone .

2Press Menu .

3Select Options, and then select Phone

Lock.

4Check the Lock SIM box.

5When prompted, enter the current PIN

and select OK. (Unless you changed

your PIN, enter the default PIN,

provided with Cingular Wireless’s

account materials.)

6If you want to change the PIN, select

Change PIN, enter a new PIN, and then

select OK. Repeat this step to verify the

new PIN.

7If your SIM card supports fixed number

dialing (FDN), select Advanced and

check the Enable Fixed Number

Dialing box to restrict dialing to the

numbers in your FDN list. When

prompted, enter your PIN2 and then

select OK.

8Turn your phone off to activate the

phone lock feature.

9To turn your phone on again, press and

hold Power/End , enter your

PIN, and then select OK to unlock your

Treo 680.

Your SIM card locks again when you turn

off your Treo 680 and then turn it back on.

To disable the current Phone Lock settings:

1Press Phone .

2Press Menu .

3Select Options, and then select Phone

Lock.

4Uncheck the Lock SIM box.

5Enter your PIN code.

6Select OK.

Locking your Treo

To protect your personal information, you

can lock your Treo 680 so that you need to

enter your password to access any of your

information or use any of the features on

your Treo, including the phone. You can,

however, still make emergency calls when

your Treo is locked.

TIP

To manage your FDN list, press

Applications select SIM Book, press Menu,

and then select Modify FDN from the

Options menu.

YOUR PERSONAL SETTINGS

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IMPORTANT If you lock your Treo, you

must enter the exact password to unlock it.

If you forget the password, you need to

perform a hard reset to resume using your

Treo. Performing a hard reset deletes all

the entries in your Treo. If you use

password protection in Palm Desktop

software, you must remember your

password to restore your info. However, if

you do not use password protection in

Palm Desktop software, you can restore all

previously synchronized info the next time

you sync (see Synchronizing information—

the basics).

1Press Applications and select

Security .

2Select the Password box.

3Assign a password and a password hint.

4Select the Auto Lock Device box.

5When prompted, enter your password

and select OK.

6Select one of the following options:

Never: Prevents your Treo from locking

automatically.

On power off: Locks your Treo when

you turn off the screen, or when it

shuts off with the Auto-off feature.

At a preset time: Locks your Treo at a

specific time of day.

After a preset delay: Locks your Treo

after a period of inactivity.

7Select OK.

8Do one of the following:

•Select Lock & Turn Off to lock your

Treo immediately.

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•Press Applications to accept

your settings and continue using your

Treo.

Working with private entries

In most applications, you can mark

individual entries as private. All private

entries remain visible and accessible until

you select the Security setting. You have

three Security setting options:

Show Records: Private records are visible.

Hide Records: Private entries do not

appear anywhere in the application.

Mask Records: Private entries are

replaced with a gray bar that lets you know

the entry is there but keeps it from being

legible.

After you enable the mask or hide setting,

any entries marked as private are

immediately hidden or masked. If you

define a password, you must enter it to

display private entries. If you do not define

a password, you (or anyone else) can reveal

private entries without a password.

1Open the entry that you want to mark

private.

2Select Details.

3Check the Private box.

4Select OK.

Hiding or masking all private entries

Make sure the entries you want to mask or

hide are marked private.

1Press Applications and select

Security .

2Select the Current Privacy pick list and

select either Hide Records or Mask

Records.

3If prompted for your password, enter it

and then select OK.

TIP

After you create a password, you can lock

your system manually. Press Applications

and select Security. Select Lock & Turn Off,

and then select Off & Lock.

TIP

To change your password, select the

Password box, enter your current password,

and then enter the new password. To delete

your password, select the Password box and

then select Unassign.

YOUR PERSONAL SETTINGS

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Viewing all private records

You can reveal all the entries you’ve hidden

or masked.

1Press Applications and select

Security .

2Select the Current Privacy pick list and

select Show Records.

3If prompted for your password, enter it

and then select OK.

Viewing private entries in a specific

application

1Open the application that contains the

private entries you want to see.

2Press Menu .

3Select Options, and then select

Security.

4Select the Current Privacy pick list and

select Show Records.

5Select OK.

6If prompted for your password, enter it

and then select OK.

Security and Palm Desktop software

(Windows)

You can set the Windows version of

Palm®Desktop software to observe the

security password for your Treo 680. If you

forget your password, you cannot view

your information in Palm Desktop. If your

Treo 680 is unlocked, you can change your

password on your Treo 680, but all entries

marked as private are deleted. You can

restore your private entries the next time

you sync and then create a new password.

Follow these steps to recover from a lost

password:

1Press Applications and select

Security .

2Select the Password box.

3Select Lost Password.

4Select Ye s .

Entering owner information

You can use Owner Preferences to record

information that you want to associate with

TIP

If you want additional security for

Palm Desktop files, you may want to purchase

a third-party solution.

YOUR PERSONAL SETTINGS

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CHAPTER

your Treo 680, such as your name,

company name, and home phone number.

If you lock your Treo (see Locking your

Treo), the Owner Preferences information

appears on the screen that requests your

password to unlock it, and you must also

enter your password to change the Owner

Preferences information.

1Press Applications and select

Prefs .

2Select Owner.

3If you assigned a password with the

Security application, select Unlock,

enter your password, and then select

OK to continue.

4Enter the text that you want to appear in

the Owner Preferences screen.

5Select Done.

System settings

Setting the date and time

By default, your Treo 680 synchronizes the

date, time, and time zone with the Cingular

Wireless network when your phone is on

and you are inside a coverage area. Date &

Time Preferences also enable you to

manually set the date, time, and location

(time zone) setting for your Treo 680.

1Press Applications and select

Prefs .

2Select Date & Time.

3Select the Automatically set pick list

and select one of the following settings:

NOTE The options that appear on the

screen vary based on the setting you select

in step 3.

Date, time and time zone: The date,

time, and time zone are acquired from

the Cingular Wireless network.

Date and time: Lets you set the time

zone manually. The date and time are

acquired from the Cingular Wireless

network.

YOUR PERSONAL SETTINGS

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CHAPTER

Nothing: Lets you set the date, time,

and time zone manually. No info is

acquired from the Cingular Wireless

network.

4If the Location pick list appears, select

it, and then select a city in your time

zone.

5If the Date and Time fields appear,

select the Date field and select the

date, and then select the Time field and

select the time.

6Select Done.

Optimizing power settings

Power Preferences enable you to adjust

settings to maximize the battery’s

performance.

1Press Applications and select

Prefs .

2Select Power.

3Set any of the following preferences:

Brightness: Sets the intensity of the

screen and keyboard backlights. Drag

the slider or press Left and Right

to adjust the brightness level.

Auto-off after: Determines how long

your screen stays on during a period of

TIP

If a city in the same time zone is not on

the list, select Edit List, select Add, select a

city in your time zone, and then select OK. If

necessary, modify any of the settings in the

Edit Location dialog box, and then select OK.

TIP

You can also set time zones for Calendar

events. See Creating an event.

YOUR PERSONAL SETTINGS

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CHAPTER

inactivity. When there is no interaction

with the keyboard or screen for the

specified time period, your Treo 680

turns off automatically.

On a call, dim backlight after:

Determines how long the backlight

stays on at normal intensity during a

phone call. After the specified time

period, the backlight dims to conserve

power during a long phone call.

Beam Receive: Determines whether

your Treo is ready to receive information

over an infrared beam. If you leave this

option turned off, you must return to

this screen to turn on this option the

next time you want to receive a beam.

4Select Done.

Connecting to a VPN

If you want to use your Treo to access your

corporate email account or other files on

your corporate server, you may need to set

up a virtual private network (VPN) on your

Treo. A VPN enables you to log in to your

corporate server through the company’s

firewall (security layer). You need a VPN

client on your Treo 680 if your Treo 680 and

your company’s server are located on

opposite sides of the firewall.

Check with your company’s system

administrator to see if a VPN is required to

access the corporate server. If a VPN is

necessary, you must purchase and install a

third-party VPN client on your Treo 680 to

use this feature.

TIP

You can also access the brightness setting

by pressing Option + P. To temporarily set the

backlight to the preset low setting, press

Option + Menu.

TIP

For information about third-party VPN

client software, see the Palm Software

Installation CD or visit www.palm.com/

mytreo680cingular.

YOUR PERSONAL SETTINGS

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1Install your third-party VPN client. See

Installing applications for details.

2Press Applications and select

Prefs .

3Select VPN.

4Enter the settings provided by your

corporate system administrator.

YOUR PERSONAL SETTINGS

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Common questions

Although we can’t anticipate all the questions you might have,

this chapter provides answers to some of the most commonly

asked questions. For additional information and answers to

other common questions, visit www.palm.com/

treo680cingular-support.

In this chapter

Upgrading. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Desktop software installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Resetting your Treo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Synchronization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Hands-free devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Camera. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Making room on your Treo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Third-party applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

COMMON QUESTIONS

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Upgrading

If you experience problems with your

Palm®Treo™ 680 smart device after

performing the upgrade steps in this guide,

you may have incompatible applications or

settings that were not quarantined during

the installation process. These

Incompatible applications or settings can

lead to numerous issues, including system

resets and freezes. If you experience a

problem after upgrading, follow the steps

in this section to remove the incompatible

apps from your Treo 680 and to transfer

your other info to your new Treo 680.

NOTE If you have trouble installing a

third-party application, contact the

developer for assistance.

We recommend that you do not install

apps that do any of the following:

•Modify phone functions, such as

ringtones, dialing, or caller ID

•Replace organizer features, such as

Contacts or Calendar

•Set data connection features, such as

activating or ending data connections

•Provide web clipping features, such as

PQA files

•Provide instant messaging features

If you want to continue using these types

of applications, please contact the

third-party developer for software updates

and info about compatibility with your Treo

680.

WINDOWS ONLY

1On your computer, click

Start>Programs>Palm>Safe HotSync.

2Follow the instructions on the screen.

3Locate the Old_Apps folder on your

computer. This folder is usually located

inside one of the following folders:

C:\Program Files\Palm\

C:\Program Files\palmOne\

C:\Program Files\Handspring\

4To help you identify the app that is

causing the problem, move one app at a

time from the Old_Apps folder to the

Backup folder, and then sync.

COMMON QUESTIONS

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CHAPTER

If the problem recurs, delete the last

app you installed and report the

problem to its developer.

5Repeat step 4 for each of the apps in

the Old_Apps folder.

NOTE If you have trouble moving apps

from the Old_Apps folder to the Backup

folder, or determining which files to move,

try reinstalling the app using the original

third- party developer files.

MAC ONLY

1Locate your user folder on your

computer.

NOTE Your user folder name is the same

as your device name and is usually found in

this location: <Mac hard drive> : Users :

<your Mac username> : Documents :

Palm : Users

2Select your user folder and Option-drag

it to your Mac desktop to make a copy

of that folder.

3Confirm that your copy includes the

Backup subfolder and that all the files in

the original Backup subfolder are also in

the copy of the Backup subfolder.

4Delete all files from the original Backup

subfolder.

5Perform a hard reset on your Treo 680.

See Resetting your Treo for instructions.

6Sync your Treo 680 with your new

desktop software and be sure to select

your existing device name from the

User list.

7To help you identify the app that is

causing the problem, move one

third-party app from the copy of the

Backup subfolder to the original

Backup subfolder, and then sync.

If the problem recurs, delete the last

app you installed and report the

problem to its developer.

8Repeat step 7 for each of the third-party

apps in the copy of the Backup folder.

TIP

Need more info on the Backup folder? See

What is the backup folder?.

COMMON QUESTIONS

219

CHAPTER

Desktop software

installation

If you are having trouble installing the

desktop software, you may have the wrong

version of the software or some of your

computer’s resources may be unavailable.

Follow these steps to retry the installation.

1Make sure your computer profile

includes administrator rights to install

software. In large organizations, these

are usually granted by the system

administrator.

2Restart your computer.

3Quit any active applications, including

virus scanners and Internet security

applications.

4Make sure you’re installing the software

from the Palm Software Installation CD

that came with your new Treo 680.

Other versions of the desktop software

may not work with your Treo 680.

5Insert the Palm Software Installation CD

to restart the installation.

IMPORTANT Always use the same

language for your Treo, your computer

operating system, and your desktop

software. Otherwise, you may lose

information or have difficulty with

synchronization. Support is not provided for

mismatched language setups.

Resetting your Treo

Performing a soft reset

A soft reset is similar to restarting a

computer. If your Treo is not responding

or you have trouble synchronizing with your

computer, a soft reset may help. All your

TIP

The Palm Software Installation CD installs

software that lets you synchronize using

Palm®Desktop software or Microsoft Outlook

for Windows. If you want to synchronize using

a different personal information manager

(PIM), you must install a third-party solution.

Contact the PIM’s author or vendor to learn if

software is available for your Treo 680.

COMMON QUESTIONS

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CHAPTER

info is retained when you perform a soft

reset.

1Remove the battery from your Treo 680,

and then reinsert it.

Don’t know how? See Replacing the

battery.

NOTE The reset begins when you reinsert

the battery.

2At the end of the soft reset, Date &

Time Preferences appears. Select

Done.

Performing a system reset

A system reset, also called a safe or warm

reset, tells your Treo to stop what it’s doing

and start over again without loading any

system extras. If your Treo loops or freezes

during or after a soft reset, a system reset

may help. Performing a system reset can

release your Treo from an endless loop so

that you can uninstall a third-party

application that may be causing

the looping.

1Remove the battery from your Treo 680,

and then reinsert it.

Don’t know how? See Replacing the

battery.

2When the Palm logo appears, press and

hold Up until the black status bar at

the bottom of the screen fills and

disappears, and then release Up .

3Delete the third-party application that

you suspect is causing the problem.

4Perform a soft reset. The wireless

features of your Treo 680 are not

available until you complete this step.

Performing a hard reset

A hard reset erases all information and

third-party software on your Treo. Never

perform a hard reset without first trying a

soft reset, a system reset, and trying to

resolve third-party software issues. (See

Third-party applications for suggestions on

diagnosing third-party software issues.)

After a hard reset, you can restore

previously synchronized information the

next time you sync.

IMPORTANT If you set a password on

your Treo 680, performing a hard reset

reformats your Treo 680. This is a more

severe form of a hard reset, which

COMMON QUESTIONS

221

CHAPTER

removes all your information, and restores

your formats, preferences, and other

settings to the factory default settings.

1Remove the battery from your Treo 680,

and then reinsert it.

Don’t know how? See Replacing the

battery.

2When the Palm logo appears, press and

hold Power/End until the black

status bar at the bottom of the screen

fills and disappears, and then release

Power/End .

3When the Erase all data? prompt

appears, press Up to confirm the

hard reset.

IMPORTANT If a Reformatting in

progress message appears, do not touch

your Treo 680 until the process is

complete. This may take up to 10 minutes.

4When the language selection screen

appears, select the same language you

selected for your desktop software.

IMPORTANT Always use the same

language for your Treo, your computer

operating system, and your desktop

software. Otherwise, you may lose

information or have difficulty with

synchronization. Support is not provided for

mismatched language setups.

5(Optional) If you want to confirm that

the hard reset was successful, press

Applications and select

HotSync . If you see your device

name in the upper-right corner, the hard

reset was not successful.

Replacing the battery

Your Treo 680 comes with a replaceable

battery. Be sure to use a replacement

battery that is recommended or sold by

Palm and is compatible with the Treo 680.

TIP

Some third-party applications do not

create a backup on your computer when you

synchronize. If you perform a hard reset, you

may lose data in these applications and you

will need to reinstall the application after the

hard reset. Please contact the application’s

developer to find out which data is backed up

during synchronization.

COMMON QUESTIONS

222

CHAPTER

CAUTION Failure to use the proper battery

may result in a risk of personal injury or

product damage, and it voids your Treo 680

warranty.

1Press Power/End to turn off

the screen.

2Press the Battery door release button,

and slide the battery door downward

to remove it from your Treo 680.

3Place a finger in the notch next to the

battery, and lift up the old battery at a

45-degree angle to remove it from the

compartment.

4Align the metal contacts on the new

battery with the contacts inside the

battery compartment, insert the new

battery into the compartment at a

45-degree angle, and then press it into

place.

IMPORTANT Use the battery that came

with your Treo 680. Do not use a battery

from another Treo model in your Treo 680.

Similarly, do not use the Treo 680 battery in

another Treo model. Using a battery that is

designed for another Treo model can

damage your Treo 680.

5Slide the battery door onto the back of

the Treo 680 until it clicks into place.

6Connect your Treo to the charger or

sync cable to charge the new battery.

Battery door

release button

Battery contact

Treo 680

contacts

Notch

COMMON QUESTIONS

223

CHAPTER

Screen

The screen appears blank

1When a call lasts longer than the limit

specified in Power Preferences, the

screen dims automatically. In certain

lighting conditions, the screen may

appear blank when this occurs.

Press any key except Power/End to

restore the screen to normal brightness.

Pressing Power/End hangs up the call.

2When a period of inactivity lasts longer

than the limit specified in Power

Preferences, the screen turns off. Press

and release Power/End to

wake up the screen.

3Look closely at the screen. If you can

see a dim image, try adjusting the

screen brightness (see Adjusting the

brightness).

4If the screen is still blank, perform a soft

reset (see Performing a soft reset).

5If the problem persists, connect your

Treo to the charger (see Charging the

battery) and perform a soft reset again.

6If that doesn’t work, perform a hard

reset (see Performing a hard reset).

The screen doesn’t respond accurately to

taps or it activates wrong features

1Press Applications .

2Use the 5-way to select Prefs .

3Use the 5-way to select

Touchscreen.

4Follow the onscreen instructions to

align the screen.

5Select Done.

6If the problem persists, check for dirt

between the screen and the edge of the

Treo 680.

7If you’re using a screen protector, make

sure that it is properly installed.

TIP

Be sure to dispose of your old battery

properly. In some areas, disposal in household

or business trash is prohibited.

TIP

To find carrying cases that protect the

screen and other useful accessories, visit

www.palm.com/mytreo680cingular.

COMMON QUESTIONS

224

CHAPTER

There’s a blinking bell in the upper-left

corner

The blinking bell in the upper-left corner of

the screen is the Alert icon. It appears

when you have alarms or messages that

you haven’t acknowledged.

1Press and hold Center or tap the

blinking bell with your stylus.

2When the list of pending alerts appears,

do any of the following:

•Select the text of the alert to view the

item. The item stays in the list.

•Check the box next to an alert to clear

it from the list, and then select Done.

Synchronization

Synchronization backs up the information

from your Treo onto your computer and

vice versa. If you ever need to perform a

hard reset or otherwise need to erase all

your information on your Treo 680, you can

synchronize your Treo 680 with your

computer to restore the info. Similarly, if

your computer crashes and your Palm

Desktop info is damaged, you can recover

your info by synchronizing with your Treo

680. To make sure you always have an

up-to-date backup of your info, synchronize

frequently.

This section describes synchronization

between your Treo and a desktop

computer running Palm Desktop software.

You can also synchronize the information

on your Treo using third-party applications.

See the documentation for the third-party

application for information on features and

configuration.

Before you attempt to synchronize, make

sure you’ve installed the desktop

synchronization software from the Palm

Software Installation CD.

I can’t find my user folder

Windows: If your device name is one

word, your user folder name is the first six

characters of your device name. If your

device name is two words, your user folder

name consists of the first six characters of

TIP

Every device needs a unique name. Never

synchronize more than one device to the

same device name on your computer.

COMMON QUESTIONS

225

CHAPTER

the second word of your device name

followed by the first letter of the first word.

For example, if your device name is John

Smith, your user folder is named SmithJ.

Your user folder is usually located inside

one of the following folders:

C:\Program Files\Palm\

C:\Program Files\palmOne\

C:\Program Files\Handspring\

Mac: Your user folder name is the same as

your device name and is usually found in

this location: <Mac hard drive> : Users :

<your Mac username> : Documents :

Palm : Users

What is the backup folder?

The Backup folder is located inside your

user folder (see I can’t find my user folder).

During synchronization, HotSync® Manager

puts a copy of most of your info and

applications in the Backup folder. (Some

third-party apps do not put a copy in the

Backup folder.) The next time you sync,

HotSync Manager compares the contents

of the Backup folder to the contents of your

Treo 680, and then restores any missing

info or applications.

If an app that you deleted reappears on

your Treo 680, try deleting the app from

your Backup folder.

Palm Desktop does not respond to a sync

attempt

1Make sure that the USB sync cable is

securely connected to the USB port on

your computer and on the bottom of

your Treo 680 (see Synchronizing

information—the basics).

2Make sure that HotSync manager is

running:

Windows: Right-click HotSync

manager in the taskbar in the

lower-right corner of your computer

screen, and make sure that Local USB

is checked. If you don’t see the HotSync

manager icon, click Start, select

Programs, select Palm, and then select

HotSync Manager.

TIP

If you’re having trouble trying to sync

using an IR or Bluetooth® wireless technology

connection, try using the USB sync cable

instead. If this solves the problem, then check

your IR or Bluetooth settings (see

Synchronizing information—advanced).

COMMON QUESTIONS

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Mac: Find the Palm folder on your Mac

hard drive. Double-click the HotSync

manager icon in the Palm folder. In

the Connection Settings panel, set the

Local Setup port to Palm USB.

3Synchronize. If the synchronization is

successful, you do not need to

complete the remaining steps.

4Perform a soft reset (see Performing a

soft reset).

5Synchronize. If the synchronization is

successful, you do not need to

complete the remaining steps.

6If problems persist and you’re

synchronizing through a USB hub, try

connecting the sync cable to a different

USB port or directly to your computer’s

built-in USB port.

7Synchronize. If the synchronization is

successful, you do not need to

complete the remaining steps.

8Check the multi-connector on the

bottom of your Treo 680 for debris or

discoloration. Carefully clean the

connector by dipping a cotton swab in

some rubbing alcohol and gently wiping

the metal contacts on the connector.

Try to sync again.

9Check the connector on the USB sync

cable for integrity and cleanliness. Make

sure the pins on the connector are

straight, protruding, and not damaged. If

the cable appears to be damaged, stop

here and locate another USB sync

cable.

10 WINDOWS ONLY Uninstall

Palm Desktop software. Click Start,

select Settings, select Control Panel,

select Add or Remove Programs,

select Palm Desktop software, and

then click Change/Remove.

NOTE Mac computers do not provide an

option for uninstalling Palm Desktop

software. Contact Technical Support if the

problem persists after completing step 7.

11 Reboot your computer.

12 Reinstall Palm Desktop software from

the Palm Software Installation CD that

came with your Treo 680.

COMMON QUESTIONS

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CHAPTER

Synchronization starts but stops without

finishing

If you upgraded from a previous Palm OS®

device or received a system error, such as

Sys0505, there may be conflicts with

software on your Treo 680.

1Locate your Backup subfolder and

rename the folder (for example,

BackupOld).

Windows: C:\Program

Files\Palm\<device name>

Mac: <Mac hard drive> : Applications

: Palm : Users : <device name>

NOTE Can’t find a Palm folder in Program

Files? Then look for a palmOne or

Handspring folder instead. For more info,

see I can’t find my user folder.

2Synchronize.

3If the problem is resolved, begin

reinstalling your third-party applications

one at a time by double-clicking a single

file in the original Backup subfolder that

you renamed, and sync after each

application you install. If the problem

recurs, delete the last application you

installed and report the problem to its

developer.

4 WINDOWS ONLY If the Windows

New Hardware Wizard appears, the

synchronization process may be timing

out before the wizard completes its job.

Follow all instructions in the New

Hardware Wizard, and then sync again.

5WINDOWS ONLY Uninstall

Palm Desktop software. Click Start,

select Settings, select Control Panel,

select Add or Remove Programs,

select Palm Desktop software, and

then click Change/Remove.

NOTE Mac computers do not provide an

option for uninstalling Palm Desktop

software. Contact Technical Support if the

problem persists after completing step 3.

6Reboot your computer.

TIP

The HotSync Log can give you information

about your most recent synchronization.

Windows: Right-click the HotSync manager

icon in the taskbar in the lower-right corner of

your computer screen, and then select View

Log.

Mac: Open Palm Desktop software. From the

HotSync menu, select View Log.

COMMON QUESTIONS

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CHAPTER

7Reinstall Palm Desktop software from

the Palm Software Installation CD that

came with your Treo 680.

Synchronization finishes but info doesn’t

appear where it should

1Make sure you’re synchronizing with

the intended desktop personal

information manager (PIM). The Palm

Software Installation CD enables you to

choose whether you want to

synchronize with Palm Desktop

software or Microsoft Outlook for

Windows. Reinsert the installation CD

and select Change your

synchronization method if necessary.

If you use a different PIM, you need to

install third-party software to

synchronize. For more information,

consult the company that makes the

PIM.

2If multiple Palm OS devices are

synchronizing with your computer,

make sure the name of the device you

are synchronizing appears in the User

field on the toolbar of Palm Desktop

software.

3Open HotSync manager on your

computer, and make sure the necessary

conduits are set to Synchronize the

files.

NOTE If you need to change the setting to

Synchronize the files, be sure to check

the Set as default box as well.

4WINDOWS ONLY Uninstall

Palm Desktop software. Click Start,

select Settings, select Control Panel,

select Add or Remove Programs,

select Palm Desktop software, and

then click Change/Remove.

MAC ONLY Mac computers do not

provide an option for uninstalling Palm

Desktop software. Contact Technical

Support if the problem persists after

completing step 3.

5Reboot your computer.

6Reinstall Palm Desktop software from

the Palm Software Installation CD that

came with your Treo 680.

7(Outlook only) If you’re trying to

synchronize offline, set your Outlook

Calendar, Contacts, Notes, and Tasks to

be available offline.

COMMON QUESTIONS

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CHAPTER

I have duplicate entries in Microsoft

Outlook after I sync

1Open Microsoft Outlook and delete the

duplicate entries.

2On your computer, go to the application

with duplicate entries and manually

enter any info you added to your Treo

680 since the last time

you synchronized.

3Right-click HotSync manager in the

taskbar and select Custom.

4Select an application that has duplicate

entries and also has Outlook in its

name.

5Click Change.

6Select Desktop overwrites handheld,

and then click OK.

7If more than one application has

duplicate entries, repeat steps 4

through 6 for each application with

duplicates.

8Click Done.

9Synchronize your Treo 680 and your

computer.

My appointments show up in the wrong

time slot after I sync

If you create an appointment in the wrong

time zone (i.e., your desktop was set to the

wrong time zone), it shows up in the wrong

time zone on your Treo. To be safe, enable

local network time and avoid assigning

time zones to your appointments.

If you’re using Microsoft Outlook:

1Make sure that you installed the

Microsoft Outlook conduit that came

with your Treo 680. If you’re not sure

whether this software is installed,

reinstall Palm Desktop software from

the Palm Software Installation CD that

came with your Treo 680.

TIP

Outlook subfolders and public folders are

not accessible with the included software. You

may wish to use a third-party solution instead.

TIP

(Outlook only) If you want to sync your

info with a global Exchange Address Book,

you must copy the addresses to your local

Contacts list in Outlook (right-click the

addresses and select Add to Personal

Address Book).

TIP

For more info on Outlook conduits,

right-click the HotSync manager icon in the

taskbar, select Custom, select an app with

Outlook in its name, and then select Help.

COMMON QUESTIONS

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CHAPTER

2Open Microsoft Outlook and correct the

wrong entries.

3On your computer, manually enter any

Calendar info you added to your Treo

680 since the last time

you synchronized.

4Click HotSync manager in the

taskbar and select Custom.

5Select an application that has both

Calendar and Outlook in its name.

6Click Change.

7Select Desktop overwrites handheld,

and then click OK.

8Synchronize your Treo 680 and your

computer.

9Repeat steps 4 through 6 to open the

Calendar Change HotSync Action dialog

box again.

10 Make sure Synchronize the files is

selected and Set as default is checked,

and then click OK.

You should now be able to assign time

zones to your events without encountering

this problem.

If you’re using Palm Desktop software:

1On your Treo 680, press Calendar .

2Press Menu .

3Select Options, and then select

Preferences.

4Uncheck the New events use time

zones box (if it’s checked).

5On your computer, open Palm Desktop

software and correct the wrong entries.

6On your computer, manually enter any

Calendar info you added to your Treo

680 since the last time

you synchronized.

7Click HotSync manager in the

taskbar and select Custom.

8Select Calendar.

9Click Change.

10 Select Desktop overwrites handheld,

and then click OK.

11 Synchronize your Treo 680 and your

computer.

12 Repeat steps 7 through 9 to open the

Calendar Change HotSync Action dialog

box again.

13 Make sure Synchronize the files is

selected and Set as default is checked,

and then click OK.

COMMON QUESTIONS

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CHAPTER

You should now be able to assign time

zones to your events without

encountering this problem.

IMPORTANT To avoid this problem in the

future, do not assign time zones to your

events. Palm Desktop software does not

support time zones.

The text of my memos is truncated after I

sync

If you use your desktop software to create

a memo that is longer than 4,096

characters, the excess characters are

truncated when you transfer the memo to

your Treo 680.

Phone

Signal strength is weak

Become familiar with low coverage areas

where you live, commute, work, and play.

Then you will know when to expect signal

strength issues. You can check signal

strength by looking at the Signal Strength

icon in the title bar of the Main tab in

the Phone application. The stronger the

signal, the more bars that appear. If you are

outside a coverage area, no bars appear.

1If you’re standing, move about ten feet

in any direction.

2If you’re in a building, move near a

window. Open any metal blinds.

3If you’re in a building, move outdoors or

to a more open area.

4If you’re outdoors, move away from

large buildings, trees, or electrical wires.

5If you’re in a vehicle, move your Treo so

that it’s close to a window of your

vehicle.

My Treo won’t connect to the mobile

network

1Try the suggestions about signal

strength described in Signal strength is

weak.

2Turn off your phone and turn it on again

(see Turning your phone on and off).

3Remove the SIM card and reinsert it

(see Inserting the SIM card and battery).

4Perform a soft reset (see Performing a

soft reset).

COMMON QUESTIONS

232

CHAPTER

The other person hears an echo

•Try decreasing the volume on your Treo

to avoid coupling or feedback on the

other person’s end. This applies to both

the speakerphone and the earpiece.

•Position the earpiece closer to your ear

to prevent sound leaking back to the

microphone. Keep your hand away from

the microphone hole, which is on the

bottom right side of the Treo 680.

•If you’re using the speakerphone

feature with your Treo lying on a flat

surface, try turning the Treo face down

(screen facing the surface).

I hear my own voice echo

Ask the person on the other end of the call

to turn down the volume on his or her

phone or to hold the phone closer to his or

her ear.

My voice is too quiet on the other end

•Be sure to place the bottom of the Treo,

or the hands-free microphone, close to

your mouth.

•Check the Signal Strength icon in

the title bar of the Main tab in the

Phone application. If the signal is weak

(few bars are displayed), try the

suggestions about signal strength

described in Signal strength is weak.

I hear static or interference

Check the Signal Strength icon in the

title bar of the Main tab in the Phone

application. If the signal is weak (few bars

are displayed), try the suggestions about

signal strength described in Signal strength

is weak.

If you’re using a Bluetooth hands-free

device, see I hear static or interference

when using my Bluetooth

hands-free device.

My phone seems to turn off by itself

If a system error and reset occur, the Treo

680 automatically turns the phone on if it

was on before the reset. However, if the

Treo 680 can’t determine if your phone was

on before the reset, the phone does not

automatically turn on (see Turning your

phone on and off). If the problem persists

and you’re using third-party applications,

see Third-party applications for additional

suggestions.

COMMON QUESTIONS

233

CHAPTER

My Treo makes or answers calls when it’s

in a bag or pocket

Items in your bag or pocket may be

pressing the onscreen Answer button or

otherwise activating screen items. If this

happens, be sure to press Power/End

to turn off the screen before

placing your Treo in a bag or pocket. You

may also want to disable the screen’s

touch-sensitive feature during incoming

calls (see Locking your screen).

Hands-free devices

I can’t make or receive calls using a

Bluetooth hands-free device

Confirm all the following:

•The Bluetooth device is compatible with

your Treo 680. Go to www.palm.com/

treo680cingular-support for a list of

compatible devices.

•Press Applications and select

Bluetooth . Make sure the

Bluetooth setting is On.

•You have already formed a partnership

between your Treo 680 and your

hands-free device, and that the

hands-free device appears in the

Trusted Devices list. (see Connecting to

a Bluetooth hands-free device).

•Your hands-free device is charged and

turned on.

•Your Treo is within range of the

hands-free device.

If the problem persists, turn the Bluetooth

setting Off and then turn it On again. If it

still persists, create a new partnership with

the hands-free device (see Connecting to a

Bluetooth hands-free device).

TIP

To find carrying cases that can help

prevent your Treo 680 from making calls, as

well as other useful accessories, visit

www.palm.com/mytreo680cingular.

TIP

Bluetooth range is up to 30 feet in

optimum environmental conditions.

Performance and range may be affected by

physical obstacles, radio interference from

nearby electronic equipment, and other

factors.

COMMON QUESTIONS

234

CHAPTER

I hear static or interference when using

my Bluetooth hands-free device

•Try moving your Treo closer to the

hands-free device. Audio quality

degrades as the distance between your

Treo and hands-free device increases.

The effective range for a device varies

between manufacturers.

•Confirm that no obstructions, including

your body, are between your Treo and

your hands-free device.

•If the problem persists, turn the

Bluetooth setting Off and then turn it

back on again. If it still persists, create a

new partnership with the hands-free

device (see Connecting to a Bluetooth

hands-free device).

Some features of my Bluetooth

hands-free device don’t work with my

Tr e o

•Check the Palm compatibility list at

www.palm.com/treo680cingular-support

to ensure that your device is compatible.

•Check the documentation that came

with your device or the manufacturer’s

website for information specific to

your device.

•For troubleshooting info on the

VersaMail® application, see the User

Guide for the VersaMail Application on

your computer.

Windows: Start>Programs>Palm

Mac: Insert the Palm Installation CD

and click the link to the User Guide for

the VersaMail Application in the

Documentation folder.

Messaging

I can’t tell if data services are available

When your phone is on, icons appear in the

title bar in the Main tab in the Phone

application to indicate whether data

services are available and whether a data

TIP

For best performance, keep your

Bluetooth hands-free device and your phone

on the same side of your body.

Palm 850 PDA Phone With GSM/GPRS/EDGE and Bluetooth User Manual 3 of 4

Palm Inc PDA Phone With GSM/GPRS/EDGE and Bluetooth 3 of 4

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