Palm PIXE CDMA-EVDO SmartPhone User Manual Palm Pixi User Guide

Palm Inc CDMA-EVDO SmartPhone Palm Pixi User Guide

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160 2G. DocumentsMove Around in a PresentationⅷGo to the next or preceding slide: Tap or .ⅷJump to a different slide: Tap the current slide number in the lower-left corner of the screen. Enter the slide number you want and press Enter .Upgrade to Documents To Go® From DataVizWith Documents To Go® from DataViz, you can create and edit Word, Excel, and PowerPoint files right on your phone, in addition to viewing them.1. Open Doc View . 2. Open a document, open the application menu, scroll down the menu if needed, and tap Document Editing.For more information on Documents To Go, go to dataviz.com.PDF ViewWith PDF View, you can view PDF (Adobe Acrobat) files on your phone.Open a FileYou can view a PDF file that you copy from your computer (see “Copy Files Between Your Phone and Your Computer” on page 73) or receive as an email attachment (see “Open Attachments” on page 196).1. Open PDF View . (The list of your files appears onscreen.)Before You Begin: Before you put files on your phone, make sure you have enough storage space on your phone to fit the file. Open Device Info and look at the Available field under Phone.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
2G. Documents 161Documents2. To search for a file, begin typing the name. (Tap the file when it appears.)If the PDF file was created with a password, enter the password to open the file.3. To open a second file: Open the application menu and tap Open. (Tap the file.)Move Around in a FileⅷGo to the next or preceding page: Tap or .ⅷJump to a different page: Tap the current page number at the bottom of the screen. Enter the page number you want and press Enter .Change the Display SizeFor information on zooming in and out, see “Zoom Gestures” on page 41.ⅷPinch out to enlarge items onscreen.ⅷPinch in to decrease the size of items onscreen.ⅷDouble-tap the screen to zoom in or out a specified amount.Tip: To move between open PDFs, tap the center of the gesture area to go to Card view. Tap the PDF card you want to read.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
162 2G. DocumentsFind Text in a File1. With a file open, open the application menu and tap Find.2. Type the text you want to find, and press Enter or tap . (The first instance of the text appears highlighted.)3. Find the next instance: Tap .Find the preceding instance: Tap . 4. To exit search, open the application menu and tap Find.Save a File With a New Name1. With the file open, open the application menu and tap Save As.2. Enter the new file name and tap Save As.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
2G. Documents 163DocumentsShare a File1. With the file open, open the application menu and tap Share.2. Create the email message and tap .View BookmarksIf a PDF file was created with bookmarks, you can see the bookmarks on your phone. 1. With the file open, open the application menu and tap Bookmarks. (A checkmark next to a bookmark name identifies the section of the file you are currently viewing.) 2. Do any of the following:ⅢTo expand a bookmark entry: Tap .ⅢTo collapse a bookmark entry: Tap .ⅢTo search for a specific bookmark: Type the bookmark name.3. Tap a bookmark to jump to that section of the file.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
164 2H. Preferences2H. PreferencesࡗBackup (page 164)ࡗDate & Time (page 170)ࡗDevice Info (page 171)ࡗRegional Settings (page 174)ࡗScreen & Lock (page 175)ࡗSounds & Ringtones (page 178)BackupBack Up Your InformationA Palm profile connects your phone to Palm to get automatic updates, back up your data, and more. You create a Palm profile when you set up your phone. Your phone backs up the contacts, calendar events, tasks, and memos that are in your Palm profile account, as well as system settings and applications you downloaded to your phone. An automatic backup to your Palm profile of all this information happens every day. So if you ever need to erase the info from your phone, you can restore all your backed-up info. You can turn off automatic backup, and you can also perform a manual backup.Backup does not affect information stored in online accounts like Google. Information stored in online accounts is synchronized by the online provider at regular intervals. Information stored in Outlook Exchange is synchronized by your company's Exchange server.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
2H. Preferences 165Preferences1. Open Backup .2. Do any of the following:ⅢBack up your information manually: Tap Back up now.ⅢTurn off automatic backup and delete backed-up information: Tap On to switch backup from On to Off. Tap Turn Off And Erase Data. This deletes all your information on the server. It does not affect the information on your phone.ⅢTurn on automatic backup if you had previously turned it off: Tap Off to switch Backup from Off to On.What Information is Backed Up?All data backed up to your Palm profile is encrypted, and only you, the profile owner, can access your data. Backed up data cannot be accessed by Palm. Data in your Palm profile can only be added to or edited on your phone.Tip: Go to Device Info to delete the information on your phone (see “Erase Data and Reset Your Phone” on page 171).Important: In the event that your phone is lost or stolen, you can go to your Palm profile on palm.com and from there erase the data on your phone.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
166 2H. PreferencesThe following table lists info that is and is not backed up to your Palm profile:Application Backed up Not backed upBackup Backup setting is on by default.Bluetooth Nothing is backed up.Calendar Events in your Palm profile.Username and password for accounts like Google that sync calendar events online.Preferences (see “Customize Calendar” on page 143).Events in online accounts.Password for Facebook accounts.Contacts Contacts in your Palm profile account.Username and password for accounts like Google that sync contacts online.Preferences (see “Customize Contacts” on page 133).Contacts in online accounts.Linking relationships between contacts.Original contact photos added from a local image on the phone.Password for Facebook accounts.Speed dials.Date & Time Nothing is backed up.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
2H. Preferences 167PreferencesDoc View Nothing is backed up. Keep a copy of these files on your computer (see “Copy Files Between Your Phone and Your Computer” on page 73).Email Username and password of your email accounts. When you sign in to your Palm profile after your phone is erased, email accounts are restored automatically and synchronized.Emails, their contents and attachments, their sort order, and account preferences.Launcher Nothing is backed up.Location ServicesNothing is backed up.Memos All memos.Messaging Username and password of accounts. Message contents, attachments, and history.PDF View Nothing is backed up. Keep a copy of these files on your computer (see “Copy Files Between Your Phone and Your Computer” on page 73).Phone Nothing is backed up.Photos Username and password of online accounts like Facebook and Photobucket.No photos are backed up. Keep a copy of your photos on your computer (see “Copy Files Between Your Phone and Your Computer” on page 73).Application Backed up Not backed upRegulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
168 2H. PreferencesRegional SettingsNothing is backed up.Screen & Lock Nothing is backed up.Sounds & Ringtones Nothing is backed up.Tasks Tasks in your Palm profile account. Username and password for accounts like Microsoft Exchange ActiveSync that synchronize tasks online.Tasks in online accounts.Third-party apps Apps you downloaded are downloaded again from App Catalog.Wallpaper Nothing is backed up.Web Nothing is backed up.Application Backed up Not backed upRegulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
2H. Preferences 169PreferencesUpdate Your Palm Profile SettingsIn the event that your phone is lost or stolen, you can go to your Palm profile on palm.com and from there erase the data on your phone.1. Open Backup .2. Tap application menu and tap Palm Profile. 3. Enter your Palm profile password and tap Done.4. Edit any of the following:First Name/Last Name: Change the first name and/or last name associated with your Palm profile. Email: Change the email address associated with your Palm profile. A verification email is sent to the new address. Click the link in the email to verify the new address. After you verify, the email address is changed.Important: To ensure that the data on your phone is consistent with that stored on your Palm profile, it is recommended that you perform a manual backup of your data after changing any of your Palm profile settings (see “Back Up Your Information” on page 164).Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
170 2H. PreferencesSecurity Question/Answer: Tap the current question and tap a new one. Then tap Answer and enter an answer.Change Password: Tap Change Password. Enter your new password and confirm it. Tap Done.Date & TimeYou can set your phone to adjust the date and time automatically to the local date and time wherever you are, or you can turn this feature off and enter this information manually.1. Open Date & Time . 2. Set any of the following:Time Format: Set whether to use a 12-hour or a 24-hour format.Network time: Tap On or Off. If you turn this option off, select the date and time. If you switch from manual time to network time, there might be a delay before the network time updates on your phone.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
2H. Preferences 171PreferencesNetwork time zone: Tap On or Off. If you turn this option off, tap the city that appears onscreen. Type the name of a country or city in the time zone you want, and then tap the location.Device InfoView System Information1. Open Device Info . (Basic system information is displayed.)2. To view more detailed system information, tap More Info, and tap Software or Hardware. Rename Your phone1. Open Device Info . 2. Tap the Name field and enter the new name.Restart Your phoneIf an application freezes, first try restarting your phone. No files or settings are changed when you restart.1. Open Device Info .2. Tap Phone Reset Options and tap Restart.Erase Data and Reset Your PhoneIf restarting your phone does not solve the problem of application freezes, you may need to reset the phone. A reset deletes some or all information from your phone (depending on the type of reset you select). After a reset, you must follow the prompts to sign in to your Palm profile again before you can use your phone.1. Open Device Info .2. Tap Reset Options.Note: If the screen does not respond to taps, press and hold power and slide the ringer switch three times to restart your phone.Important: You should perform a manual backup of your data before resetting your phone (see “Back Up Your Information” on page 164). Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
172 2H. Preferences3. Do one of the following:ⅢErase all data from the phone except items stored in USB Drive storage, such as pictures, videos, and music: Tap Partial Erase twice.ⅢErase all data from the phone:Tap Full Erase twice. All data from all accounts and in USB Drive storage is erased from your phone, including information about your Palm profile. But all your data on the Web—in your online accounts and in your Palm profile—is untouched. Perform a full erase when you give your phone to somebody else and you don’t want that person to be able to access your data. Also, before giving your phone to another person, you must manually delete all the apps you installed, because they reappear on your phone after a full erase (see “Delete an Application” on page 52). After a full erase, you can sign in to your Palm profile either on a new webOS phone or the same phone you just erased. Signing in restores your Palm profile data and information from online accounts, but not your stored files such as pictures, videos, and music (you must copy those again to the phone; see “Copy Files Between Your Phone and Your Computer” on page 73). You can also sign in to your Palm profile on a new phone and restore your data to the new phone.Run Quick TestsIf you are troubleshooting your device with a support agent, you can run Quick Tests to get diagnostic Important: If you have a Palm profile from a phone that you no longer use, you can sign in to your existing profile. All info associated with your profile is downloaded to your new phone.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
2H. Preferences 173Preferencesinformation. If you need more information after running Quick Tests, you can run one or more Interactive Tests (see “Run Interactive Tests” on page 173).1. Open Device Info .2. Tap More Info.3. Open the application menu and tap Quick Tests.4. Work with the support agent to view and report the test results.Run Interactive TestsIf you are troubleshooting your device with a support agent and need more information after running Quick Tests (see “Run Quick Tests” on page 172), you can run one or more Interactive Tests.1. Open Device Info .2. Tap More Info.3. Open the application menu and tap Interactive Tests.4. Work with the support agent to run and view results from one or more tests.Use Certificate ManagerCertificates are digital documents that are used to authenticate and exchange information on networks. Certificates can be issued for a user, a device, or a service.Add a Certificate From USB Drive StorageYou can install a certificate that is located in the USB Drive storage on your phone. To copy a certificate into USB Drive storage, see “Copy Files Between Your Phone and Your Computer” on page 73.1. Open Device Info .2. Tap More Info.3. Open the application menu and tap Certificate Manager.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
174 2H. Preferences4. Tap and tap the certificate name.Add a Certificate From an Email AttachmentOpen the email attachment (see “Open Attachments” on page 196), and then tap Trust Certificate.View Certificate DetailsOnly user-installed certificates can be viewed.1. Open Device Info .2. Tap More Info.3. Open the application menu and tap Certificate Manager.4. Tap the certificate name.Delete a CertificateOnly user-installed certificates can be deleted.1. Open Device Info .2. Tap More Info.3. Open the application menu and tap Certificate Manager.4. Tap the certificate and tap Delete Certificate.Regional SettingsLanguageYou can set your phone display to any language available for the device.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
2H. Preferences 175Preferences1. Open Regional Settings .2. Tap the language.3. If a region list is displayed, tap the region.4. Confirm you want to use the new language, or revert to the original language.Your phone resets after you select a new language. You do not lose any data or applications from the reset.FormatsYou can set your phone to format numbers, currency, date, and time to reflect your country’s style.1. Open Regional Settings .2. Tap the country name.3. Do one of the following:ⅢScroll down to find a country, and then tap it.ⅢType the name of the country, and when it appears, tap it.4. Confirm you want to change the format, or tap Cancel.Your phone restarts after you select a new country format. You do not lose any data.Screen & LockChange Screen Brightness1. Open Screen & Lock .2. Under Screen, tap, hold, and drag the Brightness slider to the preferred level.Set the Interval for Turning the Screen Off AutomaticallyBy default, your screen turns off after one minute of inactivity to save battery power. You can change this interval.1. Open Screen & Lock .2. In Turn off after, tap the number of seconds or minutes.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
176 2H. PreferencesChange Your WallpaperYour wallpaper is the screen background in Card view. You can customize the wallpaper to show a favorite picture.1. Open Screen & Lock .2. Tap Change Wallpaper.3. Do one of the following:ⅢUse an existing picture as the background: Tap the album containing the picture, and tap the picture.ⅢUse a new picture as the background: Tap New Photo and take the picture.4. (Optional) Do either or both of the following:ⅢTo zoom out or in on a part of the picture, pinch in or out on the picture.ⅢTo capture the portion of the picture you want for your wallpaper, tap and hold the picture, and then drag the portion you want to the center of the onscreen box.5. Tap Set Wallpaper.Turn Advanced Gestures On/OffTurning on advanced gestures gives you two new gestures, previous and next, and also changes the way you make the back gesture, and the forward gesture (in Web only).ⅷNew gestures: The previous and next gestures let you move among your open applications without first going to Card view. The previous gesture is a full swipe from left to right across the entire length of the gesture area. The next gesture is a full swipe from right to left across the entire length of the gesture area. Use these gestures when you have more than one app open and an app is displayed full-screen. By making the previous and next gestures you go from full-screen view to full-screen view of each app. The order of applications is determined by the order that you opened them or arranged them in Card view.ⅷChange to back gesture: The back gesture still goes from right to left in the gesture area, but you must make a shorter swipe, from the center outward.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
2H. Preferences 177PreferencesⅷChange to front gesture: The front gesture (available in Web only) still goes from left to right in the gesture area, but it’s a shorter swipe, from the center outward.1. Open Screen & Lock .2. In Switch Applications, tap On or Off.Set Options for Unlocking the ScreenThe screen locks five seconds after it turns off automatically, or immediately if you turn the screen off manually. Use Secure Unlock if you want to require a PIN or a password to unlock the screen. 1. Open Screen & Lock . 2. To turn Secure Unlock on, in Secure Unlock, tap Simple PIN or Password and do one of the following:Simple PIN: Enter a four-digit PIN. This is a PIN that you make up. Enter the PIN again to confirm.Password: Enter a password containing any combination of letters and numbers. Enter the password again to confirm.3. (Optional) Under Notifications, tap On or Off to set whether notifications are displayed when the screen is locked.Tip: If your company issued your phone to you, check with your system administrator whether the company has its own settings for locking and unlocking the screen of your phone.Important: Be sure to write down your PIN or password and keep it somewhere safe. If you forget your PIN or password, you need to remotely reset your phone and may lose data.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
178 2H. Preferences4. To turn Secure Unlock off, in Secure Unlock, tap Off. (Enter the PIN or password.)Sounds & RingtonesManage System Sounds and RingtonesYou can turn system sounds, such as transition sounds and notification alerts, on or off. You can also set the volume for system sounds.1. Open Sounds & Ringtones .2. In Ringer Switch Off, tap Vibrate or Mute to set whether your phone vibrates when you slide the ringer switch off.3. Under Ringer Switch On, set any of the following:Rings & Alerts: Select Sound & Vibrate or Sound. To change the ringtone for incoming calls see “Select the Ringtone for Incoming Calls” on page 179. Tap, hold, and drag the Ringtone Volume slider to set the ringtone volume.Tip: To change your PIN or password, in Secure Unlock, tap Change PIN or Change Password. Enter the old PIN/password and the new PIN/password.Note: Sliding the ringer switch off turns off system sounds. The ringer switch does not affect the Clock alarm or media sounds, such as Music and Video.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
2H. Preferences 179PreferencesSystem Sounds: Set whether to turn on systemwide sounds for general actions such as transitions, notifications, and Calendar event alerts. Tap, hold, and drag the Volume slider to set the system sounds volume.Vibrate: Set whether your phone vibrates as well as plays a ringtone on an incoming call.Select the Ringtone for Incoming CallsThe ringtone you select here applies globally to all incoming calls. You can also set a unique ringtone for a contact (see “Add a Ringtone to a Contact” on page 128).1. Open Sounds & Ringtones .2. Tap the displayed ringtone to open the full list of tones.3. Tap the name of the ringtone to select it.4. Tap to listen to the ringtone. 5. Use the back gesture to get to the Ringtone Volume slider, and then tap, hold, and drag the slider to change volume.Select a Song as a RingtoneYou can add the first few seconds of a song as the ringtone for your phone.The ringtone you select here applies globally to all incoming calls. You can also set a unique ringtone for a contact (see “Add a Ringtone to a Contact” on page 128).1. Open Sounds & Ringtones .2. Tap the displayed ringtone.3. Tap .4. Tap to the right of a song title to preview it. 5. Tap the song title to add it as your ringtone.Tip: Adjusting the Ringtone Volume slider is the same as using the volume up and volume down buttons on the side of the phone.Tip: By default, when the ringer switch is off, you can still hear the Clock alarm. If you want to change this setting, go to Clock > Preferences. Under Ringer Switch Off, change Play alarm anyway to Off or On.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
180 2H. Preferences6. Use the back gesture to get to the Ringtone Volume slider, and then tap, hold, and drag the slider to change volume.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
Web and Data Services andOther Wireless ConnectionsSection 3Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
182 3A. Using Web and Data Services3A. Using Web and Data ServicesࡗGet Started With Data Services (page 182)ࡗAccess Data Services (page 182)ࡗUse Sprint TV®(page 183)Get Started With Data ServicesWith your Sprint service, you are ready to start enjoying the advantages of data services. To sign up for data services and to access complete instructions, visit sprint com For information on charges associated with the features of Sprint’s data services, refer to your Sprint service plan.Enable Data ServicesThe first time your activated Palm® Pixi™ phone is turned on, a one-time setup process occurs automatically. You do not need to do anything. If the setup process fails, call Sprint Customer Service at 1-888-211-4727 from another phone for assistance.Access Data ServicesData Services User NameWhen you buy your phone and sign up for service, you’re automatically assigned a user name, which is typically based on your name and a number followed by “@sprintpcs.com.” (For example, the third John Smith to sign up for Sprint services might have jsmith003@sprintpcs.com as his user name.)When you use data services, your user name is submitted to identify you to the Sprint National Network.Your user name is automatically programmed into your phone. You don’t have to enter it. When your phone is enabled with data services, your user name automatically appears on the Device Info screen. Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
3A. Using Web and Data Services 183Web & Data ServicesTo find your user name:ⅷOpen Device Info and tap More Info. (Your data services user name appears under NAI.).Data Services Symbols on Your ScreenWhen you are connected to data services, a data connection icon appears at the top of the screen. See “Icons in the Title Bar” on page 29 for a description of the various data connection icons.Data Services Billing InformationSee your service plan or contact Sprint for details on data services billing.Use Sprint TV®With Sprint TV®, you can watch live TV on the go, right on your phone. Accessing your Sprint TV channels is as easy as using the remote control in your living room. Browse through the available free channels or subscribe to one of the premium offerings. Wherever you go on the Sprint National Network, you can get more out of your Sprint TV service. 1. Open Sprint TV .2. Tap Recently Played, Favorites, All Channels, Live, On Demand, Premium Channels, Sprint Radio, or Sprint Movies to display a list of channels and programming.3. Tap an item to play it.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
184 3A. Using Web and Data ServicesNASCAR Sprint Cup MobileSMWith NASCAR Sprint Cup MobileSM, you can keep pace with the latest race results, driver stats, and live race audio.1. Open NASCAR .2. The first time you open NASCAR Sprint Cup Mobile, do the following:ⅢTap Continue and follow the onscreen instructions.ⅢTap a driver thumbnail and tap Continue.3. Tap options such as Home, News, SPEED, Video, and Drivers. (Open the application menu and tap other options such as Stats and Schedules, Sprint FanView, Alerts and Personalization, or Fantasy.)NFL Mobile LiveWith NFL Mobile Live, you can keep up with the latest news and stats from the National Football League.Note: The first time you access a channel that requires a subscription, you are prompted to purchase access. Tap Subscribe to purchase access.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
3A. Using Web and Data Services 185Web & Data Services1. Open NFL .2. The first time you use NFL Mobile Live, you are asked to select your favorite team. Do either of the following:ⅢTap A for an AFC team. ⅢTap N for an NFC team. 3. Tap a team logo.4. Tap options such as Home, My Team, Fantasy, NFL Net, and News. 5. Open the application menu and tap other options such as Alerts & Personalizations, Scores & Schedules, Audio & Video, Standings & Statistics, or Help.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
186 3B. Email and Other Messages3B. Email and Other MessagesࡗEmail (page 186)ࡗMessaging (page 202)EmailHow Do I Send and Receive Email on My Phone?Use the Email application on your phone to access the many email accounts you have: company (like Exchange), ISP (like EarthLink and Comcast), and web-based (like Gmail).The Palm® Synergy™ feature makes it easy to synchronize all data from an online account. By setting up synchronization in one app, synchronization of the other apps is automatically set up for you. For example, if you set up your Google contacts account in Contacts before you set up Gmail, when you first open Email, you find that your Gmail messages are already downloaded. And when you first open Calendar, you find that your Google calendar events are already in your phone’s Calendar app.For email accounts that do not make use of the Synergy feature, you need to enter the settings for that account—such as username and password—directly in the Email application (see “Set Up Email” on page 187).You can also use your phone’s Web browser to view your web-based email—just go to the email provider’s website.Merged Inboxes in EmailYou can set up multiple email accounts on your phone. When you open Email, you see all your accounts in a single view: Account List view. From there, you can open the inbox of an individual account—or, thanks to the Palm® Synergy™ feature, you can see all messages from all your inboxes displayed in a single merged view called All inboxes.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
3B. Email and Other Messages 187Email & Messaging1Number to the right of All inboxes indicates total number of unread email messages in all your email accounts.2Number to the right of individual folder name indicates number of unread messages in that folder.If you reply to a message when you’re working in All inboxes, the message is sent from the same account in which it was received.If you create a new message when you’re working in All inboxes, the message goes out using the account you set as the default account (see “Set Email Preferences” on page 200).Set Up EmailSet Up Email: Common ProvidersFollow this procedure if you have a common email provider, for example, AOL, EarthLink, or Yahoo! If you are setting up the Email application to work with your corporate email account that uses Microsoft Exchange ActiveSync, see “Set Up Email: Microsoft Exchange ActiveSync (EAS)” on page 188. If you have a less common email provider, see “Set Up Email: Other Providers” on page 190.Before You Begin:• Make sure your phone is on and you’re inside a coverage area before you send or receive messages. • If you want delivery of Microsoft Office Outlook® email from an Exchange account using Microsoft Direct Push, make sure that your IT organization uses Exchange Server 2007, or Exchange Server 2003 with Service Pack 2.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
188 3B. Email and Other MessagesIf the email account you set up takes advantage of the Synergy feature, then setting up email also synchronizes the provider's calendar and contacts.1. Open Email .2. The first time you open Email, do one of the following:ⅢIf this is the first email account you are setting up: The email address you used for your Palm profile is entered by default. Use that address, or enter an address for one of your other email accounts. Enter your password for the account and tap Sign In.ⅢIf you already set up an account and want to set up another one: Tap Add An Account and enter the email address and password. Tap Sign In.3. Any other time you open Email, open the application menu, tap Preferences & Accounts, and tap Add An Account. (Enter the email address and password and tap Sign In.)4. Tap Add An Account to add another account.Set Up Email: Microsoft Exchange ActiveSync (EAS)Follow this procedure to get email from an Exchange account.Before You Begin: Get this info from your email provider or system administrator:• Mail server name or IP address for receiving mail•Server domain name• Your username and passwordRegulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
3B. Email and Other Messages 189Email & Messaging1. Open Email .2. The first time you open Email, do one of the following:ⅢIf this is the first email account you are setting up: The email address you used for your Palm profile is entered by default. Use that address, or enter an address for one of your other email accounts. Enter your password for the account and tap Sign In.ⅢIf you already set up an account and want to set up another one: Tap Add An Account. Enter your username and password, and tap Sign In.3. Any other time you open Email, open the application menu, tap Preferences & Accounts, and tap Add An Account. (Enter your username and password, and tap Sign In.)4. Tap OK, and tap Manual Setup.5. In Mail Type, tap POP to display the list of options, and then tap Exchange (EAS).6. Verify the information in the other fields and change the info as needed based on the information you obtained. (You can enter either the server name or IP address in the Incoming Mail Server field.)7. Tap Sign In.Note: If your corporate EAS system utilizes policies such as remote wipe and password enforcement (including minimum password length, allowed number of failed password attempts, and other parameters), those policies are supported in your Exchange account on your phone. Check with your system administrator for details.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
190 3B. Email and Other Messages8. Tap Add An Account to add another account.Set Up Email: Other ProvidersFollow this procedure to get email from an account that you have with an Internet service provider (ISP), a work account other than a Microsoft Exchange ActiveSync account, or any other IMAP or POP email account.1. Open Email .2. The first time you open Email, do one of the following:ⅢIf this is the first email account you are setting up: The email address you used for your Palm profile is entered by default. Use that address, or enter an address for one of your other email accounts. Enter your password for the account and tap Sign In.ⅢIf you already set up an account and want to set up another one: Tap Add An Account. Enter your username and password, and tap Sign In.Before You Begin: Get this info from your email provider or system administrator:• Account type (POP or IMAP)• Incoming and outgoing mail server names• Incoming mail server username and password• Incoming and outgoing server port numbers• Any SSL requirements for incoming and/or outgoing mail• Any authentication (ESMTP) requirements for outgoing mail• Root folder (IMAP accounts only)Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
3B. Email and Other Messages 191Email & Messaging3. Any other time you open Email, open the application menu, tap Preferences & Accounts, and tap Add An Account. (Enter your username and password, and tap Sign In.)4. Tap OK, and tap Manual Setup.5. Verify the information in the other fields and change the info as needed based on the information you obtained from your email provider or system administrator.6. Tap Sign In.Enter Advanced Account SettingsThese settings apply only to the account you select in step 3.1. Open Email .2. Open the application menu and tap Preferences & Accounts.3. Tap the account name.4. Set any of the following:Account Name: Enter the name that appears in the account list.Full Name: Enter the name you want to appear in the From field for messages you send.Show Icon: Set whether a notification icon appears onscreen when a new message arrives.Play Sound: Set whether a sound plays when a new message arrives.Tip: You can jump to the account settings entry screen directly from the screen where you enter your username and password. Open the application menu and tap Manual Setup.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
192 3B. Email and Other MessagesVibrate: Set whether your phone vibrates when a new message arrives.Signature: Tap to create a signature that’s added to outgoing messages (see “Add a Signature to Outgoing Messages” on page 199 for more information).Reply-to Address: Enter the address you want recipients to see and reply to on your outgoing messages, if this is different from your actual email address.Sync deleted emails (POP accounts only): Set whether messages should be deleted on the server when you delete them on your phone.Show Email: Set how many days’ worth of messages to retrieve from the server.Get Email: Set how frequently to synchronize email for this account.Default Folders (IMAP accounts only): Specify the folder where messages you send, save as drafts, or delete are stored.Remove Account: See “Delete an Email Account” on page 192.Change Login Settings: See “Change Account Login Settings” on page 192.Change Account Login SettingsWhen you change your password for an online email account, remember to make the change in the account settings on your phone also.1. Open Email .2. Open the application menu and tap Preferences & Accounts.3. Tap the account name.4. Tap Change Login Settings and tap the relevant fields to change the account information.Delete an Email AccountWhen you delete an email account from your phone, it removes the account information from your phone only. It does not affect your account with the email provider.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
3B. Email and Other Messages 193Email & Messaging1. Open Email .2. Open the application menu and tap Preferences & Accounts.3. Tap the account name.4. Tap Remove Account, and then tap Remove Email Account.Create and Send an Email Message1. Open Email .2. If this is the first time you have opened the Email application, and you have set up at least one email account, tap Done. (If you have not set up an email account, see “Set Up Email” on page 187.)3. Tap .4. (Optional) Tap From to change the email account you are using to send the message. (This option appears only if you have more than one email account set up on your phone.)5. In the To field, do one of the following to address the message:ⅢEnter a contact name, initials, or email address. Tap the email address when it appears.ⅢTap to open the full contact list. Tap the contact you want, or enter a name or address to narrow the list.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
194 3B. Email and Other MessagesⅢEnter the full email address for a recipient who is not a contact.6. (Optional) Tap To to open the Cc and Bcc fields, and enter an address.7. (Optional) Repeat steps 5 and 6 to enter additional addresses.8. Enter the subject, press Enter , and enter the body text.9. (Optional) To format body text, do one of the following:ⅢTo enter bold, italic, or underlined text, open the application menu and tap Edit > [the option you want]. Enter the text. To turn off the formatting, open the application menu and tap Edit > [the option you want to turn off].ⅢTo enter colored text, open the application menu and tap Edit > scroll down > Text Color. Tap the color and enter the text.10. (Optional) To set the priority for the message, open the application menu and tap Set As Normal Priority or Set As High Priority. 11. Tap .Add Attachments to a Message1. While composing a message, tap .2. To locate a file, do the following:ⅢTap an icon at the bottom of the screen to search for pictures, videos, music files, or documents.ⅢBegin typing the file name.3. Tap the file name.4. Repeat steps 1–3 to attach other files.Save a Message as a DraftⅷWhile composing a message, open the application menu and tap Save As Draft.Tip: To format text you already entered, select the text, open the application menu, and tap Edit > [the option you want]. To turn off a formatting option, open the application menu and tap Edit > [the option you want to turn off]. For text color, tap the black square. Tip: To take a new picture to send as an attachment, tap the photo icon at the bottom of the screen and tap New Photo.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
3B. Email and Other Messages 195Email & MessagingReceive and Read Email MessagesThe Email application synchronizes messages anytime you open a mail folder. It also synchronizes messages on an automatic schedule—the default interval is every 30 minutes (see “Enter Advanced Account Settings” on page 191 for information on changing the interval).Follow these steps to manually retrieve messages.1. Open Email .2. If the folders for the account you want are hidden, tap to display the folders.3. Tap the folder you want to check messages for. (If synchronization doesn’t start, tap .)4. Tap a message to open it.5. Tap or in the subject line to view the next newer or older message.6. To view messages for another account, make the back gesture (see “Go Up One Level in an App (Back Gesture)” on page 48) to return to the account list, and tap the account name.Save or Share an Inline ImageIf a message contains an inline image—an image inserted right into the body text—you can share the Tip: How can you tell if sync is happening? Look for the animated circular movement around the number of messages in the upper-right corner of the screen.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
196 3B. Email and Other Messagesimage with someone else via email. If you choose this option, a new blank email message opens with the image file as an attachment. If the image is in JPG, BMP, or PNG format, you can also save it to and view it in the Photos app.1. With the message open, press and hold Option and tap the image.2. Tap Copy To Photos (if available) or Share. Open AttachmentsYou can receive any kind of file sent to you, but you can only open an attachment if the your phone has an application that can open the file type.ⅷTo open a single attachment: Tap the name to open the attachment. For large attachments, tap the name to fully download the attachment, and tap the name again to open the attachment. ⅷTo open multiple attachments: Tap the list of attachment names to view the attachments, and tap an attachment name to open the file.Save AttachmentsWhen you open attachments of certain file types, you can save them to your phone so you can view them later in one of your phone’s applications.1. Open the attachment (see “Open Attachments” on page 196).2. Do one of the following:ⅢFor pictures in JPG, BMP or PNG format: Tap Copy To Photos.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
3B. Email and Other Messages 197Email & MessagingⅢFor other file types: Open the application menu and tap Save As. If the Save As menu item is not available, you cannot save the attachment.Add a Contact From an Email MessageYou can add a contact name or email address to your Contacts list directly from the To, Cc, or Bcc field of an incoming email message. You can either create a new contact or add the information to an existing contact.1. In a message you received, tap the name or email address.2. Tap Add To Contacts.3. Tap one of the following:Save As New: Create a new contact for the name or address.Add To Existing: Tap the contact you want to add the name or address to.View a Contact From an Email MessageⅷIn a message you received from someone listed in the Contacts app, tap the name to open the contact entry.Search for an Email MessageYou can search for messages in any email folder. Incoming messages must be fully downloaded to your phone to show up in search results.ⅷIn the folder containing the message, type a few characters of a name or email address in the From, To, or Cc line, or a few characters of the subject. Matching results appear as you type. Keep entering characters to narrow the list.Reply to a Message1. Open a message.2. Tap one of the following:: Reply to just the sender.: Reply to the sender and all other addressees.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
198 3B. Email and Other Messages3. Enter the reply message text and tap .Forward a Message1. Open a message and tap .2. Address the forwarded message (see “Create and Send an Email Message” on page 193).3. Enter the forwarded message text and tap .Move a Message to Another Folder1. Open a message. 2. Open the application menu and tap Move To Folder. 3. Tap the folder you want.Mark a Message as Read or Unread1. Open a message. 2. Open the application menu and tap Mark As Read/Unread.Flag or Unflag a Message1. Open a message. 2. Open the application menu and tap Set Flag or Clear Flag.Show or Hide Message Header Details1. Open a message.2. Tap a recipient name to show details. (Tap again to hide details.)Delete a MessageDeleting a message moves it to your deleted items folder, so it’s still on your phone. Depending on your email account, this folder is called Deleted Items, Deleted, Trash, or something else.If you accidentally delete a message, you can move it back to the original folder (see “Move a Message to Another Folder” on page 198). To remove a message from your phone permanently, delete it from the deleted items folder.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
3B. Email and Other Messages 199Email & MessagingDo one of the following:ⅷIn the message list: Throw the message off the side of the screen.ⅷIn an open message: Tap . Add a Signature to Outgoing MessagesA signature includes information you want to add to the closing of all your outgoing messages—for example, your name, address, and phone numbers; your website; or a personal motto. You can use a different signature for each email account.1. Open Email .2. Open the application menu and tap Preferences & Accounts.3. Tap the account you want.4. Tap the Signature field and enter the signature text. (To format the text with bold, italics, or color, select the text (see “Text Selection Gestures” on page 42), open the application menu, and tap Edit > [the option you want].)View Mail Folders1. Open Email .2. Do any of the following:ⅢView all folders for an account: Tap .ⅢOpen a folder: Tap the folder name.Tip: If you change the folder where you store deleted messages for an IMAP account (see “Enter Advanced Account Settings” on page 191), deleting messages from this folder removes them from your phone.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
200 3B. Email and Other MessagesⅢView folder information such as last sync and number of messages: Open the folder, and then tap the folder header.Add a Folder as a FavoriteFavorites appear at the top of Account List view.1. Open Email .2. If the folder you want is not displayed, tap to the right of the email account name to display the folder.3. Tap to the right of the folder name.To remove a folder as a favorite, repeat steps 1 and 2 and tap to the right of the folder name.Set Email Preferences1. Open Email .2. Open the application menu and tap Preferences & Accounts.3. Set any of the following:Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
3B. Email and Other Messages 201Email & MessagingSmart Folders: Set whether to include All Inboxes and/or All Flagged messages as favorites at the top of Account List view.Accounts: Tap an account name to enter advanced settings (see “Enter Advanced Account Settings” on page 191).Default Account: Tap the account shown to set another account as the default. The default account is used to send a message when you create a new message in Account List view or in a merged folder such as All Inboxes or All Flagged. If you have only one email account on your phone, the Default Account preference is not displayed.Add An Account: See “Set Up Email” on page 187.Reorder Accounts1. Open Email .2. Open the application menu and tap Preferences & Accounts.3. Tap and hold the account name, wait for the visual cue, and then drag the account up or down. (This changes the order of the accounts in Account List view.)Reply to Meeting InvitationsYou can receive meeting invitations on your phone in the same way that you receive email messages. You cannot create meeting invitations on your phone.ⅷTap whether to accept, tentatively accept, or decline an invitation.Here are the key features of meeting invitations:ⅷMeeting invitations appear on your phone in the Email application, not in the Calendar application.ⅷFrom within the Email application, you can accept, decline, or tentatively accept a meeting invitation.ⅷIf you accept or tentatively accept an invitation, it appears as an event in Calendar.ⅷYou can reply to and forward meeting invitations in the same way as email messages.Tip: If you receive an updated meeting invitation, you can again choose to accept, decline, or tentatively accept. If you receive a meeting cancellation, open the message and tap Remove From Calendar to delete the meeting from your calendar.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
202 3B. Email and Other MessagesSend Email Messages From Within Another ApplicationUse the share menu item in any application that supports this feature to send an item as an attachment to an email message. This feature is supported in the Contacts, Photos, Doc View, PDF View, and Memos applications, among others. Depending on the app, the menu item might be named Share, Send, or Email. For details, see the section on the specific application.MessagingWhat Kinds of Messages Can I Send and Receive?You can use the Messaging application to send and receive the following types of messages:ⅷText and multimedia messages (see “Create and Send a Text or Multimedia Message” on page 205).ⅷInstant messages for an IM account you already have set up online (see “Set Up an Instant Messaging (IM) Account” on page 209).The Synergy feature enables the Messaging app to gather all your text, multimedia, and instant messages to and from the same contact into a single conversation (sometimes called a thread). So you can see your entire message history with a person regardless of the different methods you happened to use to communicate with that person (see “Work With Conversations” on page 202). You can even switch from account to account without losing the thread of your conversation (see “Switch Between Messaging Accounts in a Conversation” on page 203)—just pick the messaging account that’s most likely to keep you in unbroken contact with the person you're talking to.Work With ConversationsWhen you exchange more than one message with a person, the messages are grouped into a conversation. A single conversation can contain text, multimedia, and IM messages. When you start or continue a Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
3B. Email and Other Messages 203Email & Messagingconversation, the upper part of Conversation view displays all messages you’ve exchanged with this person, and the bottom part provides the area where you type your next message.You can carry on multiple conversations at the same time.1. Open Messaging .2. Do one of the following:ⅢStart a new conversation: Create a message (see “Create and Send a Text or Multimedia Message” on page 205 or “Send and Receive IM Messages” on page 211), or tap a message and reply to it.ⅢContinue an existing conversation: Tap the conversation.3. Enter your message.4. Tap .Switch Between Messaging Accounts in a ConversationIn a single conversation, you can switch between text/multimedia messaging and an IM account. So if you are having an IM chat with someone and he or she goes offline, you can send the person a text message to wrap up the conversation. You can also switch between different phone numbers for sending a text message to a person.1. In Messaging, start a new conversation or open one that’s listed in Conversations view.2. Tap Text or an IM account name in the upper-right corner of the screen. (If available, the other ways to Tip: To save the contents of a conversation, open the conversation, open the application menu, and tap Copy All. This saves the entire conversation as plain text, which you can paste in a memo, email message, and so on.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
204 3B. Email and Other Messagescommunicate with this contact appear in a list. Tap the account or phone number you want to use.)Switch Between Conversations View and Buddies ViewConversations view lists all of your Messaging conversations. Buddies view lists all of your IM buddies.1. Open Messaging .2. For Conversations view, tap Conversations. (For Buddies view, tap Buddies.)3. In Buddies view, tap to expand a buddy list. (Tap a buddy name to contact that person.)Tip: You can set a preference to show all your buddies, whether they are on- or offline, or to hide offline buddies. In Buddies view, open the application menu and tap Show/Hide Offline Buddies.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
3B. Email and Other Messages 205Email & MessagingCreate and Send a Text or Multimedia MessageEach text message can have up to 160 characters. If you send a text message to an email address, the email address is deducted from the 160-character count.Multimedia messages consist of both text and pictures. You can include pictures in JPG format. 1. Open Messaging .2. The first time you open Messaging, tap Done to send a text or multimedia message. (Thereafter, skip to step 3.) 3. Tap . (The cursor is in the To field.) Do one of the following to address the message:ⅢEnter a contact’s first or last name or initials, screen name, phone number, or email address. Tap the phone number, IM, or email address you want to use to send the message when it appears.ⅢTap to open your full contact list. Tap the contact you want or enter a name or address to narrow the list.ⅢEnter a phone number for a recipient who is not a contact.4. Tap the To field and repeat step 3 to enter additional recipients.Did You Know? You can send and receive text messages even while you are on a phone call. This is easiest when using a hands-free headset or the speaker.Before You Begin: Make sure that your phone is on and that you’re inside a coverage area (see “Turn Wireless Services On” on page 20).Tip: If you want to set up an instant messaging (IM) account the first time you open Messaging, tap Add An Account and see “Set Up an Instant Messaging (IM) Account” on page 209 for instructions.Tip: Do you need to enter a short code that contains letters? Use the keyboard to enter it; just press the letter keys. For example, if the code is “win01,” press W to enter w, I to enter i, and so on. No need to figure out the numbers that correspond to the letters.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
206 3B. Email and Other Messages5. Do one of the following to attach a picture to a multimedia message:ⅢBefore entering the message text: Tap . Tap the album containing the picture you want. Tap the picture, or tap New Photo and take the picture. Tap Attach Photo.ⅢAfter entering the message text: Open the application menu and tap Add Picture. Tap the album containing the picture you want and tap the picture, or tap New Photo and take the picture. Tap Attach Photo.6. Enter the message text and tap .Use Emoticons in a MessageTo include an emoticon in a text, multimedia, or IM message, type in a keyboard character combination for that emoticon. Most emoticons can be created by more than one combination. After you send the message, the emoticon image appears in the conversation on your phone and on the recipient’s phone, as long as the receiving IM application supports the image.Tip: You can include emoticons in your message (see “Use Emoticons in a Message” on page 206).Tip: You can also send a contact entry as part of a multimedia message. Do this in the Contacts app (see “Sending Contacts” on page 134).Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
3B. Email and Other Messages 207Email & MessagingThis table shows the emoticons that are supported on your phone.Note: Emoticon combinations that use words, such as :cool or :cry, are not supported in most chat applications. Emoticons created using these combinations may not appear correctly on the recipient’s phone.To display this emoticon...Enter any of these keyboard character combinations...>:o >:-o >:O >:-O >:( >:-(:angry :mado_O :confused8) 8-) B) B-) :cool:’( =’( :cry:[ :-[ =[ =-[ redface:S :-S :s :-s %-( %( X-( X(:eww :gross:! :-! :eek(:-(=(=-(:sad:O :-O :o :-o =O =-O =o=-o :surprised :shock :omg^^ ^_^ ^-^ :grin :biggrin<3 :heartO:) O:-) o:) o:-) :innocent :angel:-*:*=*=-*:kiss:-D:D=D=-D laugh:lol>:-) >:) >:-> >:> :evil :twistedTo display this emoticon...Enter any of these keyboard character combinations...Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
208 3B. Email and Other MessagesReceive and View Text and Multimedia MessagesYou can view pictures and videos and listen to music files included in a multimedia message. You can save pictures in JPG format to your phone for viewing in the Photos application.1. Open Messaging .2. Tap a conversation to view messages. 3. In a multimedia message, tap a music, video, or vCard file name to view the attached file. ((Attached pictures are displayed within the message.) Tap Copy Photo to save an attached JPG picture.)Add a Contact From a Message1. In a conversation, tap the header of a message received from someone who is not a contact.2. Tap Add To Contacts.3. Tap one of the following:Save As New: Create a new contact for the name or address.Add To Existing: Tap the contact you want to add the name or address to.:| :-| :neutral :meh:-&:&=&=-&:-@:@=@=-@ :sick:) :-) =) =-) :smile:/ :-/ :\ :-\ =/ =-/ =\ =-\:doh;) ;-) :wink:P:-P:p:-p:b:-b=p=P=b =-b =-p =-P :yuck :razzTo display this emoticon...Enter any of these keyboard character combinations...Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
3B. Email and Other Messages 209Email & MessagingView a Contact’s Information From a MessageᮣIn a conversation, tap the header of a message received from a contact to open the contact entry.Dial a Number From a MessageᮣTap a phone number.Delete a Message1. In a conversation, throw the message off the side of the screen. 2. Tap Delete to confirm.Delete a Conversation1. In Conversations view, throw the conversation off the side of the screen.2. Tap Delete to confirm.Set Up an Instant Messaging (IM) AccountTo use an IM account on your phone, such as a GoogleTalk IM account, you must already have the account online. If you have an IM account with a provider that takes advantage of the Synergy feature, that IM account is automatically added to your phone when you enter your username and password for that provider in Email, Calendar, or Contacts.1. Open Messaging .2. Do one of the following:ⅢThe first time you open Messaging: Tap Add An Account.ⅢAny other time: Open the application menu and tap Preferences & Accounts. Tap Add IM Account.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
210 3B. Email and Other Messages3. Tap the account type and enter your username and password.4. Tap Sign In.Sign In to an IM Account1. Open Messaging .2. Tap Buddies.3. Tap to the left of the text Offline and tap Available.Sign Out of an IM Account1. Open Messaging .2. Tap Buddies.3. Tap the status icon to the left of your online status (Available or Busy) and tap Sign off.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
3B. Email and Other Messages 211Email & MessagingSend and Receive IM Messages1. Open Messaging .2. Do one of the following to start or continue a conversation:ⅢIn Conversations or Buddies view, tap to start a new conversation.ⅢIn Conversations view, tap an existing conversation and enter a new message.ⅢIn Buddies view, tap a buddy name and enter a new message.3. Tap Text or an IM account name in the upper-right corner of the screen, and tap the IM account you want to use.4. Enter the message text and tap . 5. When the message recipient replies, the reply appears below your message in the conversation. (Repeat step 4 to send another message.)Change Your Online Status1. Open Messaging .2. Tap Buddies.3. Tap the status icon to the left of the status description, and tap your new status.4. Tap to confirm your status.Change Your Custom MessageYour custom message is seen by your IM buddies. It appears next to your IM screen name and status. It can contain any text you want.1. Open Messaging .2. Tap Buddies.Before You Begin: Make sure that your phone is on and that you’re inside a coverage area (see “Turn Wireless Services On” on page 20).Tip: You can include emoticons in your message (see “Use Emoticons in a Message” on page 206).Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
212 3B. Email and Other Messages3. Do one of the following:ⅢIf you already have a custom message: Tap the current message and enter the new message text.ⅢIf you’re creating a custom message for the first time: Tap the status text (Available, Busy, and so on) and enter the custom message text.Change Your IM Account Username and PasswordIf you change the username or password for your IM account online, you need to enter the updated information for the account on your phone.1. Open Messaging .2. Open the application menu and tap Preferences & Accounts.3. Tap the account name.4. Enter the new information and tap Sign In.Delete an IM Account1. Open Messaging .2. Open the application menu and tap Preferences & Accounts.3. Tap the account name.4. Tap Remove Account, and tap Remove Account again to confirm.Turn Messaging Notifications On or OffYou can set your phone to show a notification and/or play a sound when a new message arrives. These settings apply to all your Messaging accounts.1. Open Messaging .2. Open the application menu and tap Preferences & Accounts. 3. Turn either of the following new message notifications on or off:Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
3B. Email and Other Messages 213Email & MessagingShow Notifications: Set whether a notification appears when you receive a new message.Play Sounds: Set whether an alert sound plays when you receive a new message. The ringer switch must be set to On for you to hear the sound.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
214 3C. Web and Wireless Connections3C. Web and Wireless ConnectionsࡗLocation Services (page 214)ࡗWeb (page 215)ࡗGoogle Maps (page 223)ࡗSprint Navigation (page 224)ࡗBluetooth® Wireless Technology (page 226)Location ServicesThe Location Services application provides information about your location to applications that request it. For example, Google Maps may use your location information if you need driving directions.1. Open Location Services .2. The first time you open Location Services you may be asked to review and accept the terms of use, and decide whether to allow anonymous data collection. Tap Next and do the following:ⅢReview the terms of use.ⅢIf you decide not to allow anonymous data collection, tap the checkmark to remove it.ⅢTap Agree or Don’t Agree.3. Decide whether to enable auto locate, or whether you want to be asked each time an application needs to know your location: Tap Auto Locate or Ask Each Time.4. To change settings after you accept the terms of use, tap On or Off for any of the following:Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
3C. Web and Wireless Connections 215Wireless ConnectionsⅢAuto Locate: If you turn Auto Locate off and an application subsequently needs to know your location, a notification appears asking if the application can identify your location. Tap Allow to turn on Location Services for that session only.ⅢGeotag Photos: If Geotag Photos is turned on, photos are tagged with the latitude and longitude coordinates of the location in which they were taken. ⅢBackground Data Collection: Turn on Background Data Collection to allow the collection of anonymous aggregate location data to improve the quality of the location services provided to applications that require them.5. To choose how you want to be located, open application menu, tap Locate Me Using, and choose one or both of the following:ⅢGPS.ⅢGoogle Service.WebGo to a WebsiteThe Web browser on your phone is capable of displaying most Web content. The browser features the Did You Know? The geotag is stored as an EXIF tag in the photo file, not on the image itself. A common use of the geotag occurs in online photo services like Photobucket and desktop apps like Google Earth, which use the data to position the photo as a thumbnail on a map.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
216 3C. Web and Wireless Connectionslatest Web standard technologies such as HTML 4.01, CSS 2.1, Ajax, and JavaScript. It does not support plug-ins such as Flash or Java applets.1. Open Web .2. Enter the address of the page. (You don’t need to enter the prefix http://www.) If the page appears in the list of viewed pages, tap it to go there again. If not, press Enter3. To cancel a page while it is loading, tap .Go to a Website Using SearchYou can also search the Web from the Launcher or Card view (see “Search to Find Info and Make Calls” on page 61).1. Open Web .2. Enter the search term and tap a search option.Open Another BrowserIf you are looking at one Web page and need to check something on a different one, simply open another browser. 1. Open Web , open the application menu , and tap New card.2. Enter an address or search term for the second instance of the browser.Did You Know? If you browse to a secure Web page, the lock icon in the address line appears closed.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
3C. Web and Wireless Connections 217Wireless Connections3. To move between the two pages, tap the center of the gesture area to display Card view. Tap one Web page and then the other to go between the two.Navigate a Web PageⅷMove back through previously viewed pages: Tap or make the back gesture from right to left anywhere in the gesture area.ⅷMove forward through previously viewed pages: Tap or make the forward gesture from left to right anywhere in the gesture area.ⅷRefresh the current page: Tap .ⅷScroll a page: Swipe up or down on the screen.ⅷView a Web page in landscape mode: Turn the phone on its side. When the display is in landscape mode, you can swipe up and down on the gesture area to scroll up and down a page.ⅷZoom in or out on a page: Pinch out to enlarge items onscreen. Pinch in to decrease the size of items onscreen. Double-tap the screen to zoom in or out a specified amount.ⅷZoom in on a column of a Web page: Double-tap the page to center a column and enlarge it. To zoom out to see the whole page again, keep double-tapping.ⅷPan a page: Tap, hold, and drag the page.ⅷEnter information in a form: Tap the form field. Enter or select information and press Enter .ⅷShare a Web address as a link: Open the application menu, tap Page, and tap Share. Create the email message.ⅷDisplay the address bar: Start typing a search term or Web address, or scroll to the top of the page.Add a Web Page to the LauncherAdd any Web pages you visit frequently to the Launcher so you can access them in a few taps.1. Open the page you want to add to the Launcher.2. Open the application menu, tap Page, and tap Add To Launcher.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
218 3C. Web and Wireless Connections3. Enter any of the following:Icon: Tap the currently displayed page icon thumbnail. Then tap, hold, and drag the Web page to use a different portion of the page as the Launcher icon. You can zoom in on or out of the page while selecting the portion you want to use. The portion that appears in the white square is used as the icon. Tap Done.Title: See “Text Selection Gestures” on page 42 for useful gestures if you want to edit the page title.URL: Enter or edit the URL for the page. For example, change the URL to the home page of a site instead of a drill-down page within the site.4. Tap Add To Launcher.The page now appears as an icon on the Launcher. Tap the icon to open the page. To delete the page from the Launcher, see “Delete an Application” on page 52.Create a Bookmark1. Open the page you want to bookmark.2. Open the application menu and tap Add Bookmark.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
3C. Web and Wireless Connections 219Wireless Connections3. Enter any of the following:Icon: Tap the currently displayed bookmark icon. Then tap, hold, and drag the Web page to use a different portion of the page as the bookmark icon. You can zoom in on or out of the page while selecting the portion you want to use. The portion that appears in the white square is used as the icon. If you add the bookmark to the Launcher, the icon is used as the Launcher icon. Tap Done.Title: See “Text Selection Gestures” on page 42 for useful gestures if you want to edit the bookmark title.URL: Enter or edit the URL for the bookmark. For example, change the URL to the home page of a site instead of a drill-down page within the site.4. Tap Add Bookmark.The first 12 bookmarks you create become thumbnails on the start page of the Web app.Open a Bookmarked PageDo one of the following:ⅷFrom the start page when you open the browser, tap a thumbnail.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
220 3C. Web and Wireless ConnectionsⅷTo open a bookmark if it’s not on the start page, or after you navigate away from the start page, open the application menu and tap Bookmarks. Then tap a bookmark.Edit, Reorder, or Delete a Bookmark1. Open the application menu and tap Bookmarks.2. Do one of the following:ⅢEdit: Tap to the right of the bookmark name. Enter the new icon, title, or URL and tap Save Bookmark.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
3C. Web and Wireless Connections 221Wireless ConnectionsⅢReorder: Tap, hold, wait for the visual cue, and then drag the bookmark.ⅢDelete: Throw the bookmark off the side of the screen and tap Delete.Return to Previously Viewed Web Pages1. Open the application menu and tap History.2. Scroll to the page name and tap the page.You can also search for a recently viewed page by entering a term or address in the address bar that matches the page name or address.Use Links on a Web PageⅷTo follow a link to another page: Zoom in on the page (pinch out or double-tap the page), and tap the link.ⅷTo dial a phone number that appears as a link: Tap the link to display the dial pad with number entered, and tap .Customize Web Browser Settings1. Open Web .Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
222 3C. Web and Wireless Connections2. Open the application menu and tap Preferences.3. Set any of the following:Block Popups: Prevents websites from opening up new browser windows. Tap Yes to turn Block Popups off.Accept Cookies: Allows cookies from any website you view, even if you are redirected to a site from another site. Tap Yes to turn Accept Cookies off.JavaScript” Tap On to turn off JavaScript. Turning off JavaScript may prevent some websites from functioning properly.Clear History: Tap to delete your browsing history.Clear Cookies: Tap to delete cookies used by some websites to remember visiting history and user settings.Clear Cache: Tap to delete any Web page content that has been stored in the local cache. This ensures that you are viewing the most current content when you visit a Web page.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
3C. Web and Wireless Connections 223Wireless ConnectionsGoogle Maps1. Open Google Maps .2. Tap Menu in the lower-right corner.In Google Maps, use these icons to do the following:Icon DescriptionSearch Map: Search for a location.Show Traffic: View local traffic conditions.Directions: Get directions.Satellite: View a satellite photo of the map area.Map: Return to Map View from Satellite View.Help & Terms: Get help.Clear Map: Clear the current map.Close Menu: Close the Google Maps menu.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
224 3C. Web and Wireless ConnectionsSprint NavigationYou can use Sprint Navigation to get driving directions, check traffic conditions, and search for services.Sign In to Sprint NavigationThe first time you use Sprint Navigation, you are asked to sign in. 1. Open Sprint Navigation .2. If prompted, tap Accept to turn on Location Services. 3. Review the terms of use and tap Accept or Decline.4. Enter your first name, last name, and email address (your email address is optional).5. Tap Continue.Get Directions1. Open Sprint Navigation .2. Tap Drive To.3. Tap any of the following:ⅢMy Favorites: Tap to add an address.ⅢRecent Places: View directions to places you visited recently.ⅢAddress: Search for directions to a specific street address, intersection, or city.ⅢBusiness: Search for a business address.ⅢAirport: Get directions to an airport.ⅢContact: Get directions to a contact’s address.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
3C. Web and Wireless Connections 225Wireless ConnectionsSearch for a Service1. Open Sprint Navigation .2. Tap Search.3. Tap the Search Near field and tap where you want to base your search.4. Tap the Category field and tap the type of service you are looking for.5. Tap Search.Get Your Location and Local Traffic Information1. Open Sprint Navigation .2. Tap Map & Traffic.3. Use these icons to do the following:Icon DescriptionView traffic information.See your current location.View the map in 3D.Return to the Sprint Navigation menu.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
226 3C. Web and Wireless ConnectionsBluetooth® Wireless TechnologyWhat is Bluetooth® Wireless Technology?With the Bluetooth® wireless technology on your phone, you can connect to a number of Bluetooth devices, including a hands-free device such as a headset or car kit; see “Set Up and Use a Bluetooth® Hands-Free Device” on page 96. Before you can connect to another Bluetooth device, you need to pair with that device. You can either make the pairing request from your phone (see “Make a Pairing Request to Another Device” on page 226), or accept a pairing request from the other device (see “Accept a Pairing Request From Another Device” on page 227).Turn the Bluetooth Feature On/OffDo one of the following:ⅷOpen Bluetooth , and tap On or Off. ⅷFrom any screen: Open the connection menu, tap Bluetooth, and tap Turn on Bluetooth or Turn off Bluetooth.Make a Pairing Request to Another DeviceYou can make a pairing request to a Bluetooth audio device such as a headset, car kit, or A2DP device.1. Open Bluetooth .2. Make sure Bluetooth is on (see “Turn the Bluetooth Feature On/Off” on page 226).Before You Begin: The other device must be discoverable to appear on your phone’s Devices list. Check the documentation that came with the other device for information on making it discoverable.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
3C. Web and Wireless Connections 227Wireless Connections3. Tap Add device and tap the device name on the list of available Bluetooth devices.4. If a passkey is not required, pairing is complete when the Devices list appears. (If a passkey is required, tap Yes, allow.) 5. Do one of the following:ⅢAn automatically generated passkey appears on the passkey screen: Check the other device screen to verify that the passkey is correct, and tap Yes, connect to connect.ⅢThe screen displays a passkey generated by your phone: Enter the displayed passkey on the other device.ⅢThe screen prompts you to enter a passkey: Check the documentation that came with the other device to see if there's a required passkey. If so, enter that passkey on your phone. If not, make up a passkey and enter it on both devices.Accept a Pairing Request From Another Device1. Open Bluetooth .2. Make sure Bluetooth is on (see “Turn the Bluetooth Feature On/Off” on page 226). Tip: You can also open the Bluetooth app by opening the connection menu, tapping Bluetooth, and tapping Bluetooth Preferences.Note: Your phone is discoverable only when the Bluetooth app is open, the app window is maximized, and Bluetooth is turned on. If you move away from the Bluetooth app, minimize the app to a card, or turn off the screen, your phone is no longer discoverable.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
228 3C. Web and Wireless Connections3. Initiate a pairing from the other device.4. When the connection request appears, tap Yes, allow.5. If a passkey is not required, pairing is complete when the Devices list appears. If a passkey screen appears, do one of the following:ⅢAn automatically generated passkey appears on the passkey screen: Check the other device screen to verify that the passkey is correct, and tap Yes, connect to connect.ⅢThe screen displays a passkey generated by your phone: Enter the displayed passkey on the other device.ⅢThe screen prompts you to enter a passkey: Check the documentation that came with the other device to see if there's a required passkey. If so, enter that passkey on your phone. If not, make up a passkey and enter it on both devices.Connect With a Paired DeviceAfter you pair with a device, you can connect to that device without having to go through the pairing process again.1. Open Bluetooth .Note: To connect with a paired computer, you must initiate the connection from the computer. See the computer documentation for instructions.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
3C. Web and Wireless Connections 229Wireless Connections2. Make sure Bluetooth is on (see “Turn the Bluetooth Feature On/Off” on page 226) and tap the device name.Disconnect From a DeviceDisconnecting from a device does not mean you delete the relationship you created between the device and your phone. See “Connect With a Paired Device” on page 228 for instructions on how to reconnect with the device. 1. Open Bluetooth .2. Tap the connected device name to disconnect from it. (Or tap another device name to disconnect from the current device and connect to the new device.)Delete a DeviceDeleting a device means you end the relationship you created between your phone and the device. This means that you must pair with the device again if you want to connect (see “Make a Pairing Request to Another Device” on page 226 or “Accept a Pairing Request From Another Device” on page 227). If all you want to do is temporarily disconnect from a device, see “Disconnect From a Device” on page 229.1. Open Bluetooth .2. Throw the name off the side of the screen and tap Delete.Rename a Device1. Open Bluetooth .2. Tap and hold the device name.3. Enter a new name.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
230 3C. Web and Wireless ConnectionsRegulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
Your ResourcesSection 4Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
232 4A. Troubleshooting4A. TroubleshootingࡗFor Users of Other Palm® Devices (page 232)ࡗBattery (page 233)ࡗScreen and Performance (page 242)ࡗPhone (page 244)ࡗHands-Free Devices (page 246)ࡗSynchronization (page 247)ࡗSending and Receiving Data in Email, Messaging, and Web (page 251)ࡗEmail (page 252)ࡗMessaging (page 254)ࡗWeb (page 255)ࡗCalendar and Contacts (page 256)ࡗCamera (page 258)ࡗAmazon MP3 (page 258)ࡗTransferring Information From Your Computer (page 259)ࡗBacking Up and Restoring Data (page 260)ࡗUpdates (page 261)ࡗThird-Party Applications (page 261)ࡗMaking Room on Your Phone (page 262)For Users of Other Palm® DevicesI Want to Transfer My Data From My ComputerIf you previously synchronized data from a Palm® smartphone—such as contacts or calendar events—with a desktop organizer such as Palm® Desktop by ACCESS or Microsoft Outlook®, you can do a one-time, one-way export of that data from the desktop organizer to your Palm® Pixi™ phone.Windows: You can transfer contacts, calendar events, tasks, and memos/notes from Palm Desktop software by ACCESS version 6.2 and Microsoft Outlook 2003 or later. If you don't have Palm Desktop version 6.2, download it for free from palm.com/support.Important: If your desktop Outlook synchronizes with an Exchange server using Microsoft Exchange ActiveSync, you cannot do a one-way export of that Outlook data to your phone. Instead, set up your Exchange account to synchronize with your phone (see “How Do I Send and Receive Email on My Phone?” on page 186).Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
4A. Troubleshooting 233HelpMac: You can transfer contacts, calendar events, and tasks from Address Book, iCal, Palm Desktop software by ACCESS version 6.2. If you don't have Palm Desktop version 6.2, download it for free from palm.com/supportFor instructions on doing a one-time, one-way export of you data, see “How Do I Get Data Off My Computer?” on page 77. For more detailed information, go to palm.com/migrate-pixi.BatteryI Can’t Charge the BatteryⅷIf you’re using a new battery or a new charger, make sure the battery and charger are approved by Palm and Sprint for use with your phone. Failure to use an approved battery or charger may prevent your phone from turning on or being charged.ⅷIf you’re using an existing, approved battery, the battery may have reached the end of its useful life and may need to be replaced. See “I Need to Replace the Battery” on page 234 for details. Note: You can export data from Palm Desktop, Outlook on your Windows computer, and Address Book and iCal on your Mac computer, even if you never synchronized with a Palm smartphone.WARNING: Use only batteries and chargers that are approved by Sprint and Palm with your phone. Failure to use a battery or charger approved by Sprint and Palm may increase the risk that your phone will overheat, catch fire, or explode, resulting in serious bodily injury, death, or property damage. Use of unapproved third-party power supply accessories may damage the device and void the Limited Warranty for the product.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
234 4A. TroubleshootingI Need to Replace the BatteryYour Pixi phone comes with a replaceable battery. Be sure to use a battery that is approved by Palm and Sprint and that is compatible with your phone. Failure to use the proper battery may result in personal injury or product damage, and it voids your phone warranty.1. If the USB cable is attached to the phone, disconnect the USB cable.2. If a wired headset is attached to the phone, disconnect the headset.3. To begin separating the back cover from the body of the phone: Use your thumbnail to release the clasp at the midpoint of the left side of the phone (see a in step 4).Note: Please dispose of the old battery properly.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
4A. Troubleshooting 235Help4. Run your thumbnail around the hairline opening to release the upper-left and top clasps. (You may hear a sound when the clasp releases.)5. Run your thumbnail around the hairline opening to release the bottom-left and bottom clasps. (End at (b).)Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
236 4A. Troubleshooting6. Swing the body of the phone out of the back cover as if the right side were a hinge. 7. Remove the battery by sliding your finger under the groove at the side of the battery.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
4A. Troubleshooting 237Help8. Insert the new battery.9. To replace the back cover: Insert the ringer switch into the hole provided for it on the right side of the back cover.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
238 4A. Troubleshooting10. Press the back cover and the body of the phone together at each pair of clasps. (You can feel the clasps engage.)11. Press and hold power on the upper-left corner of your phone until you see the Palm logo on the screen (approximately five seconds). (Please be patient while your phone starts up.)I Can’t Get My Screen to Turn On After Removing and Replacing the BatteryRemoving the battery turns off your phone completely, so you can’t just press power to turn on the screen. Instead, press and hold power until you see the Palm logo on the screen (approximately five seconds). Please be patient while your phone starts up.Tip: If your phone does not turn on after you insert the battery and press and hold power, you need to charge the battery (see “Charge the Battery” on page 31). Tip: If your phone does not turn on after you press and hold power, you need to charge the battery (see “Charge the Battery” on page 31).Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
4A. Troubleshooting 239HelpI Can’t Get the Back Cover Off1. If the USB cable is attached to the phone, disconnect the USB cable.2. If a wired headset is attached to the phone, disconnect the headset.3. To begin separating the back cover from the body of the phone: Use your thumbnail to release the clasp at the midpoint of the left side of the phone (see a in step 4).4. Run your thumbnail around the hairline opening to release the upper-left and top clasps. (You may hear a sound when the clasp releases.)Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
240 4A. Troubleshooting5. Run your thumbnail around the hairline opening to release the bottom-left and bottom clasps. (End at (b).)6. Swing the body of the phone out of the back cover as if the right side were a hinge. Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
4A. Troubleshooting 241HelpI Can’t Get the Back Cover Back On1. Insert the ringer switch into the hole provided for it on the right side of the back cover.2. Press the back cover and the body of the phone together at each pair of clasps. (You can feel the clasps engage.)Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
242 4A. Troubleshooting3. Press and hold power on the upper-left corner of your phone until you see the Palm logo on the screen (approximately five seconds). (Please be patient while your phone starts up.)Screen and PerformanceThe Screen Appears BlankTo save power, the screen dims automatically after a period of inactivity, and then turns off. If you just inserted or replaced the battery, you need to press and hold power until you see the Palm logo on the screen. Otherwise, follow these steps in sequence if you see a blank screen:1. To brighten the screen if it has dimmed, tap the screen.2. To turn on the screen, press power . Drag up to unlock the screen3. Look closely at the screen. (If you can see a dim image, try adjusting the screen brightness (see “Change Screen Brightness” on page 175).) 4. If the problem persists, connect your phone to the AC charger (see “Charge the Battery” on page 31). (If you see a dim image, try to restart your phone (see “Restart Your phone” on page 171).)5. If that doesn’t work, press and hold power and slide the ringer switch three times to restart your phone. (Please be patient while your phone starts up.) An Application Is Not Responding to TapsTry the following steps in sequence:1. Open Device Info and restart your phone (see “Restart Your phone” on page 171).2. If the screen does not respond to taps at all, press and hold power and slide the ringer switch three times to restart your phone. (Please be patient while your phone starts up.)Tip: If your phone does not turn on after you insert the battery and press and hold power, you need to charge the battery (see “Charge the Battery” on page 31). Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
4A. Troubleshooting 243HelpApplications Are Running Slower Than Usual1. Tap the center of the gesture area to display Card view.2. Scroll through the cards and note how many applications you have running.3. Close any application you are not using by throwing its card off the top of the screen.If the problem persists, try restarting your phone (see “Restart Your phone” on page 171).My Gestures in the Gesture Area Aren’t WorkingⅷSome gestures begin in the gesture area and end in the touchscreen, and vice versa. Crossing the border between the two areas with your finger is crucial to making the gesture successfully. Likewise, the drag gesture for opening a menu begins at the top of the phone, above the screen, and crosses down onto the screen.ⅷIf you cannot make the back gesture, check to see if you have the next/previous app gestures turned on (see “Turn Advanced Gestures On/Off” on page 176). If so, you need to make a short swipe left for the back gesture, and a full swipe right or left for the next or previous open app. ⅷLikewise, you can’t use the next/previous app gestures unless you turn them on (see “Turn Advanced Gestures On/Off” on page 176).You can see animations of many gestures: Open Help and tap Clips. Or go to palm.com/support to watch the animations on your desktop computer. Also, see “Use Gestures: Tap, Swipe, Drag, Flick, Pinch” on page 35.Tip: Be sure that any third-party applications you install are compatible with the Palm® webOS™ platform. Applications written for Palm smartphones using the Palm OS operating system or Windows Mobile are not compatible with your Pixi phone. If you can try a free version of the software before purchasing it, you can test it first to make sure it works properly. In App Catalog, you can purchase the Classic application from MotionApps to run Palm OS applications on your Pixi phone.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
244 4A. TroubleshootingThere Are Small Icons in the Lower-Right Corner of the ScreenThose icons represent notifications that you have not opened or dismissed. For most types of notifications, if you do not tap a notification after a few seconds, it becomes an icon in the lower-right portion of the screen. If you see one or more icons, tap anywhere on the bottom of the screen to display your notifications. PhoneSignal Strength Is WeakBecome familiar with low coverage areas where you live, commute, work, and play. Then you know when to expect signal-strength issues.ⅷIf you’re standing, move about 3 meters in any direction.ⅷIn a building, move near a window. Open any metal blinds.ⅷIn a building, move outdoors or to a more open area.ⅷOutdoors, move away from large buildings, trees, or electrical wires.ⅷIn a vehicle, move your phone so that it’s level with a window.My Phone Won’t Connect to the Mobile NetworkⅷTry the suggestions in the preceding section for weak signals.ⅷTurn off your phone and turn it on again (see “Turn the Phone On/Off” on page 18).ⅷRestart your phone (see “Restart Your phone” on page 171).I See Five Bars in the Signal-Strength Icon, but I Still Can’t Connect to the NetworkThe signal-strength icon always displays five bars. Your signal strength is indicated by the number of bars that are shaded white. If most or all of the bars are gray, you are in an area of weak or no coverage.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
4A. Troubleshooting 245HelpThe Other Person Hears an EchoⅷTry decreasing the volume on your phone—whether you are using the speakerphone or the earpiece—to avoid coupling or feedback on the other person’s end. ⅷPosition the earpiece closer to your ear to prevent sound leaking back into the microphone. ⅷIf you’re using the speakerphone feature with your phone lying on a flat surface, try turning the phone face down (screen facing the surface).I Hear My Own Voice EchoAsk the person on the other end of the call to turn down the volume on his or her phone or to hold the phone closer to his or her ear.My Voice Is Too Quiet on the Other EndⅷBe sure to position the microphone, which is on the lower-left side of the keyboard next to the Option key, close to your mouth. Make sure you are not covering the microphone with your cheek or chin.ⅷCheck the signal-strength icon. If the signal is weak, try to find an area with better coverage (see “Signal Strength Is Weak” on page 244).I Hear Static or InterferenceCheck the signal-strength icon. If the signal is weak, try to find an area with better coverage (see “Signal Strength Is Weak” on page 244).If you’re using a hands-free device enabled with Bluetooth® wireless technology, try the following:ⅷMove your phone closer to the hands-free device. Audio quality degrades as the distance between your phone and the hands-free device increases. The effective range for a hands-free device varies among manufacturers.ⅷConfirm that no obstructions, including your body, are between the phone and your hands-free device. For example, move your phone to the same side of your body as your hands-free device.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
246 4A. TroubleshootingMy Phone Seems to Turn Off by ItselfYour phone has a power-saving feature that’s set to turn off the screen if it has been idle for one minute. You can change the auto-shut off interval (see “Set the Interval for Turning the Screen Off Automatically” on page 175).If you restart your phone, any wireless services are automatically turned on if they were on before the restart. However, if the phone can’t determine if a wireless service was on before the restart, that service does not automatically turn on (see “Turn the Phone On/Off” on page 18). If the problem persists and you’re using third-party applications, see “Third-Party Applications” on page 261 for additional suggestions.Hands-Free DevicesI Can’t Make or Receive Calls Using a Bluetooth® Hands-Free DeviceVerify all of the following:ⅷThe Bluetooth feature is turned on (see “Turn the Bluetooth Feature On/Off” on page 226).ⅷYour Bluetooth hands-free device is charged and turned on.ⅷYou have already formed a partnership between your phone and your hands-free device, and the hands-free device appears in the Devices list (see “Connect With a Paired Device” on page 228).ⅷYour phone is within range of the hands-free device. Bluetooth range is up to 10 meters in optimum environmental conditions, which include the absence of obstacles, radio interference from nearby electronic equipment, and other factors.ⅷYou are away from other devices using the 2.4GHz radio frequency, such as cordless phones and Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
4A. Troubleshooting 247Helpmicrowaves. If this is impossible, move the phone closer to the hands-free device.ⅷThe hands-free device is compatible with your phone. Go to palm.com/support to see a list of supported devices.I Lost the Connection Between My Phone and My Bluetooth HeadsetIf your headset isn’t working, delete the existing partnership (see “Delete a Device” on page 229) and create a new one (see “Set Up and Use a Bluetooth® Hands-Free Device” on page 96).I Hear Static or Interference When Using My Hands-Free DeviceⅷTry moving your phone closer to the hands-free device. Audio quality degrades as the distance between your phone and the hands-free device increases. The effective range for a hands-free device varies among manufacturers.ⅷConfirm that no obstructions, including your body, are between the phone and your hands-free device.ⅷMove to a quieter location to reduce environmental noise.Some Features of My Hands-Free Device Don’t Work With My PhoneⅷCheck the compatibility list at palm.com/support to ensure that your device is compatible with your Pixi phone.ⅷNot all hands-free features work with every hands-free device. Check the documentation that came with your hands-free device or the manufacturer’s website for feature-compatibility information specific to your device.SynchronizationWhat Is Synchronization?Anytime you are in Email, Calendar, or Contacts, you can set up a relationship to wirelessly sync data with selected service providers—for example, Google or Microsoft Exchange ActiveSync® (EAS—check to see if Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
248 4A. Troubleshootingyour company supports this). Sync means that if you enter, change, or delete information in one location, the change automatically shows up in the other location. So if you enter a Google contact in the Contacts application on your phone, the contact appears in your online Google contacts—no need to enter it twice.You must already have an account with a service provider before you can set it up on your phone.How Do I Set Up Synchronization With an Online Account?The first time you open Email, Contacts, or Calendar, you are given the option to enter settings for one or more online accounts (see “Set Up Email” on page 187, “Use Contacts for the First Time” on page 123, or “Use Calendar for the First Time” on page 137). For any account, you need to enter the settings in only one of these applications to synchronize data for all three.You can add additional accounts at any time using the preferences in any of these applications (see “Set Email Preferences” on page 200, “Customize Contacts” on page 133, or “Customize Calendar” on page 143).You can also set up the Messaging application to work with an online instant messaging (IM) account (see “Set Up an Instant Messaging (IM) Account” on page 209), and the Photos application to work with an online pictures account such as Facebook or Photobucket (see “Set Up an Online Pictures Account on Your Phone” on page 107).See “Online Accounts Available for webOS Phones” on page 294 for the current list of online accounts that synchronize your info and those that do a one-way transfer of info either from the Web to your phone, or from your phone to the Web.I Don’t Want to Sync Calendar or Contact Information With My Online Account—Just EmailIf you do not want to sync a Google application with an online account, you can remove that account from within the application. The online account continues to sync with any other related Google applications.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
4A. Troubleshooting 249Help1. Open the application.2. Open the application menu and tap Preferences & Accounts.3. Tap the account name.4. Tap Remove Account, and then tap Remove [app name] Account.I Want to Sync With Outlook or Palm Desktop Software on My ComputerBy default, your Pixi phone does not support synchronization with Palm Desktop software or Outlook on your desktop computer. Your Pixi phone, however, gives you options for synchronization without a cable. You can sync with online services that Palm has partnered with so that you can store and sync your info in online accounts. You can access your data even when you are not able to make a connection to the Web, because your data is cached on your phone.If you have data from a Palm smartphone in Outlook or Palm Desktop software, you can do a one-time, one-way export of the data from the desktop application to your phone (see “How Do I Get Data Off My Computer?” on page 77). You can assign this data to sync with an online account. You can also assign it to the Palm profile account. Data in this account is backed up to your Palm profile daily, so you can retrieve it if you need to reset your phone. But it is not a true sync because you cannot change your Palm profile data anywhere except on your phone.If your desktop Outlook synchronizes with an Exchange server using Microsoft Exchange ActiveSync, you cannot do a one-way export of that Outlook data to your phone. However, you can synchronize the Outlook data wirelessly with your phone through your Exchange account.Important: You cannot remove individual Exchange account applications. If you remove your Exchange account from one application, sync stops with all your Exchange apps.Tip: A number of third-party applications (sold separately) are available that let you synchronize data on your Pixi phone with a desktop application. Visit palm.com/migrate-pixi to learn more.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
250 4A. TroubleshootingI Have an Exchange ActiveSync Account at Work, but My Data Is Not Being Downloaded to My PhoneCheck with your system administrator to obtain or verify the name of the mail server that offers you wireless access to the corporate mail system. If you cannot obtain the name of this server (some companies do not give it out because they do not want wireless access to their servers), you cannot synchronize with your Exchange ActiveSync account.If your company requires you to change your password for accessing your Exchange ActiveSync account, you must change the password on your phone (see “Change Account Login Settings” on page 192).I Entered the Settings to Sync With Exchange ActiveSync, but I Can’t Synchronize With My Company’s Exchange ServerCheck with your system administrator to find out if a systemwide locking policy is in place.A Notification Tells Me That ActiveSync Encountered a Problem on the ServerThere is a temporary problem with the server, or the server may be temporarily overloaded. Try again later, and if the problem persists, contact your system administrator.A Notification Tells Me That There Is Not Enough Free Memory to Synchronize1. Tap the center of the gesture area to display Card view.2. Scroll through the cards and note how many applications you have running.3. Close any application you are not using by throwing its card off the top of the screen.If the previous steps don’t fix the problem, see “Making Room on Your Phone” on page 262 for other suggestions.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
4A. Troubleshooting 251HelpA Notification Tells Me That the Server Could Not Be ReachedMake sure your phone is connected to the Sprint network (see “Icons in the Title Bar” on page 29).If you have a network connection and receive this notification, it means your phone had to wait too long to connect to the Exchange server. The connection may have been lost, the server may be temporarily overloaded, or the server may have encountered an internal error. Check your Exchange server name and proxy server settings (see “Set Up Email: Microsoft Exchange ActiveSync (EAS)” on page 188), and try again later.A Notification Tells Me That ActiveSync Encountered a Problem With [item Type] [item Name]There was an error while synchronizing a single item. This error can usually be corrected only by deleting the item that caused the error. If you sync again to see if the error persists, be aware that items causing this type of error are skipped and do not show up again. Sending and Receiving Data in Email, Messaging, and WebI Can’t Tell If Data Services Are AvailableThe following icons appear in the title bar to indicate whether data services are available. If you don’t see one of these icons, you cannot open a data connection:Key Term: 1xRTT (single-carrier [1x] radio transmission technology): A wireless technology that can provide fast data transfer and Internet access, with average speeds of 60-to-80Kbps and bursts of up to 144Kbps. Key Term: EvDO (Evolution Data Optimized): A wireless broadband technology that is designed for very high-speed data transfer, with average download speeds of 400-to-600Kbps, and capable of reaching speeds up to 3.2Mbps and upload speeds up to 1.8Mbps.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
252 4A. TroubleshootingEmailI Have Problems Using My AccountOccasionally you may experience problems using an email account after you set it up. If you followed the account setup procedure (see “Set Up Email” on page 187) and are experiencing problems using the account, verify that the account complies with your email provider’s requirements:ⅷVerify both your password and your username for your email account.ⅷIf you changed your password in an online email account, you must change the password on your phone (see “Change Account Login Settings” on page 192).ⅷSome wireless service providers have other requirements specific to their service. Check with Sprint to find out whether any provider-specific requirements exist.ⅷMake sure your ISP or email provider allows you to access email on a phone. (Some providers do not offer this option at all; other providers require an upgrade for you to access email on a phone.).ⅷEmail provider settings may change. If your email account was working but you are currently experiencing problems, check with your email provider to find out whether any of the account settings have changed.Your phone is connected to a 1x data network. Data is not currently being transmitted over the network.Your phone is connected to a 1x data network and data is being transmitted over the network.Your phone is connected to an EvDO data network. Data is not currently being transmitted over the network.Your phone is connected to an EvDO data network and data is being transmitted over the network.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
4A. Troubleshooting 253HelpI Have Problems Sending and Receiving EmailⅷMake sure your phone is on and that your data connection to your mail server or email service provider has not been interrupted (see “Turn the Phone On/Off” on page 18).ⅷShort periods of time when email is unavailable are common, due to server problems or poor wireless coverage. If you have problems sending or receiving mail for an extended period of time, check with your ISP or email service provider to verify that the service is working properly, and check with Sprint for outage information in your area.I Have Problems Sending Email (IMAP and POP Accounts)If you are able to receive email messages but cannot send them, try the following:ⅷTurn on authentication (see “Set Up Email: Other Providers” on page 190). Many service providers require authenticated access, or ESMTP, to use their SMTP servers for outgoing mail. ⅷEnter the name of a different outgoing mail server for sending mail (see “Set Up Email: Other Providers” on page 190). Many ISPs, such as cable companies, require that you have an Internet connection to their network to send email through their servers. In this case, you can almost always receive email from these accounts, but if you want to send email, you must send it through another server. Check with your email service provider for the correct outgoing mail server name.After I Receive Messages, Older Messages Disappear From My InboxWhen email sync takes place, the last three days’ worth of email messages is downloaded from your mail server to your Inbox. All messages older than three days are removed from your Inbox; they are not deleted on the server, however.You can change the setting to download only one or two days’ worth of messages. If you select one of these options, any messages older than one or two days are deleted from your Inbox. You can also change the setting to download all messages regardless of the Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
254 4A. Troubleshootingdate, in which case all messages continue to appear in your Inbox (see “Enter Advanced Account Settings” on page 191).MessagingI Can’t Send or Receive Text or Multimedia MessagesⅷMake sure that your phone is on (see “Turn the Phone On/Off” on page 18).ⅷFor multimedia messages, do the following:.ⅢContact Sprint to verify that messaging services have been correctly activated on your phone, and that they are available at your location. (Sprint should be able to tell you if messaging services have been experiencing transmission delays.).ⅢCheck to see if you have data services enabled. Open Phone , open the application menu, and tap Preferences. Under Network, make sure Data Usage is set to On.ⅢIf you are in roaming coverage, check to see if you have data roaming enabled. Open Phone , open the application menu, and tap Preferences. Under Network, tap Data Roaming and tap Enabled.ⅷIf possible, contact the recipient of the message, and make sure the receiving device can handle the type of message you’re sending.ⅷIf a message arrives but does not display a notification, restart your phone (see “Restart Your phone” on page 171).I Want to Send a Video in a Multimedia Message, but Do Not See It on the List of Items I Can AttachYou can attach only pictures in JPG format to outgoing multimedia messages. To send files of other types, attach them to an email message (see “Add Attachments to a Message” on page 194).Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
4A. Troubleshooting 255HelpWebMy Phone Won’t Connect to the InternetYour phone supports EvDO and 1xRTT wireless data networks.ⅷCheck to see if you have data services enabled. Open Phone , open the application menu, and tap Preferences. Under Network, make sure Data Usage is set to On.ⅷIf you are in roaming coverage, check to see if you have data roaming enabled. Open Phone , open the application menu, and tap Preferences. Under Network, tap Data Roaming and tap Enabled.ⅷTurn off your phone and turn it on again (see “Turn the Phone On/Off” on page 18).ⅷRestart your phone (see “Restart Your phone” on page 171).ⅷContact Sprint to verify that your subscription plan has been correctly activated. Sprint should also be able to tell you if there are any outages in your location. I Can’t Access a Page1. Make sure you have Internet access: ⅢOpen Web and try to view a Web page you’ve loaded before. ⅢTo ensure that you’re viewing the page directly from the Internet, tap . ⅢAfter confirming your Internet connection, try to view the page again. If it comes up blank, tap .ⅢIf you’re still having trouble, the page may contain elements that are not supported by the browser, such as Flash, Shockwave, VBScript, WML script, and other plug-ins.2. Some websites redirect simple Web addresses given to the public to actual Web addresses that are more complex (for example, if you enter the address www.palm.com/support, it may actually go to the Web address http://www.palm.com/us/support. (If your phone’s browser can’t follow the redirect, enter the Web address in a desktop browser and read the actual Web address in the address bar. Then enter the actual address in your phone’s browser.)Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
256 4A. TroubleshootingAn Image or Map Is Too Small on My ScreenDo either of the following:ⅷTo switch to landscape mode to see more of the image, turn the phone on its side.ⅷTo zoom in on the image, pinch out or double-tap the screen.A Secure Site Refuses to Permit a TransactionSome websites don’t support certain browsers for transactions. Contact the site’s webmaster to make sure the site allows transactions using your phone’s Web browser.Calendar and ContactsI Haven’t Entered Any Contacts or Calendar Events on my Phone, but When I Open Those Apps, I See EntriesThe entries you see displayed in Calendar or Contacts have been downloaded to your phone from one of your online accounts such as Google or Microsoft Exchange ActiveSync. Anytime you are in Email, Calendar, or Contacts, you can set up a relationship to wirelessly sync data with one of these accounts. And after you enter the account settings in just one of these apps, any information you have online is automatically downloaded to all three—so if you set up a Gmail account in Email but also have a Google calendar, your phone’s calendar automatically displays events entered in your Google calendar.You can remove an online account from an application so that that app no longer syncs with that account (see “Stop Synchronization of Contacts With an Online Account” on page 134, “Stop Synchronization of Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
4A. Troubleshooting 257HelpCalendar With an Online Account” on page 145, or “Delete an Email Account” on page 192).My Personal and Work Contact and Calendar Information Is Getting Merged Into a Single View—I’d Rather Keep Them SeparateThe Palm® Synergy™ feature on your phone displays information from several sources in a single view, so you can access your info quickly, without having to remember where you stored it. But though the information is visible in one view, the sources of that information are kept separate.In Calendar, to see events from just one calendar, tap the word All in the upper-right corner of the screen and pick the account you want to see. See “Change the Calendar Display” on page 140.In Contacts, the list view shows all contacts from all accounts. You can, however, see what data comes from which account by opening the contact and tapping Edit. If you want to unlink contacts, see “Unlink a Contact” on page 131.In Email, you can turn off the smart folder for All Inboxes (see “Set Email Preferences” on page 200). Then make the inboxes of your individual accounts favorites so that they're always easy to see in Account List view (see “Add a Folder as a Favorite” on page 200).I Started Entering a Contact’s Name in Universal Search, but I’m Not Seeing the Person in the ResultsⅷYou need to enter at least two letters in universal search before contact matches are returned.ⅷIf the contact is a linked contact, universal search searches on the primary profile only. Scroll through the contact match results to make sure that universal search did not return a different match for your contact from the one you were expecting. For example, suppose you’re searching for your friend Ed Smith’s contact info. You have three contact entries for Ed that are linked, and the primary entry happens to be the one listed by Ed’s screen name, ScubaEd. Typing es is not going to find Ed’s contact; you have to type scu. To correct Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
258 4A. Troubleshootingthis, make the contact listing Ed’s real name the primary contact (see “Link a Contact” on page 130).CameraHere are some tips for taking good pictures with the camera:ⅷClean the camera’s lens with a soft, lint-free cloth.ⅷTake pictures in bright lighting conditions. Low-light images may be grainy, due to the sensitivity of the camera.ⅷHold the phone as still as possible. Try supporting your picture-taking arm up against your body or a stationary object (such as a wall).ⅷKeep the subject of the pictures still. Exposure time is longer with lower light levels, so you may see a blur.ⅷFor best results, verify that you have the brightest light source coming from behind you, lighting the subject’s face. Avoid taking indoor pictures with the subject in front of a window or light. If the light is behind the subject, try moving closer to the subject and enabling the flash.ⅷMake sure the subject is at least 0.5 meter away from the camera to ensure good focus.Amazon MP3I Bought a Song From Amazon MP3, but It Isn’t Showing Up on My PhoneOccasionally, the download process may be interrupted, so a song you purchased may not be successfully downloaded to your phone. To confirm the purchase and download of a song, log in to your Amazon account from your computer. If the song shows up there as purchased and downloaded, contact Amazon support and let them know you never received your song.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
4A. Troubleshooting 259HelpTransferring Information From Your ComputerI Bought a Song Through Amazon MP3 and Want to Transfer It to My ComputerYou can copy music files on your phone to your computer for use with a desktop music player. For instructions, see “Copy Files Between Your Phone and Your Computer” on page 73.I Copied Files From My Computer, but I Can’t See or Play Them on My PhoneWhen you connect your phone to your computer in USB Drive mode, you can copy any file onto your phone. However, each media application on your phone—Photos, Music, and Videos—can display or play files in certain file formats only. If your media file is in an unsupported format, you can’t use it on your phone.For a list of supported photo types, see “Photos” on page 102. For a list of supported music file types, see “Music” on page 113. For a list of supported video file types, see “Videos” on page 108.When I Open the Palm Pixi Drive Folder on My Computer, I see Subfolders. Do I Need to Move My Files Into These Folders?The default folders are there to help you organize files you copy to and from your computer. But you can copy files from your computer into any folder you want—you can create your own folders, or just drag your files to the top level of the drive. As long as the file is in a supported format, your phone can detect and open it.Note: If you move a music file into the ringtones folder, the Music application cannot find it.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
260 4A. TroubleshootingBacking Up and Restoring DataI Need to Reset My Phone but Don’t Understand the Difference Between a Partial Erase and a Full EraseBoth a partial erase and a full erase delete all personal information, such as events, contacts, and tasks, as well as applications you have added, such as third-party software, on your phone. In addition, a full erase deletes all files stored in the USB Drive of your phone, which includes all pictures, videos, music files, documents, PDF files, and ringtones.For more information, see “Erase Data and Reset Your Phone” on page 171.How Do I Get My Data Back After a Full or Partial Erase?After a full or a partial erase, on your phone, enter your existing Palm profile email address, and password—don’t create a new one! When you do this, all data that has been backed up to your profile—contacts, calendar events, and tasks, as well as apps you bought through App Catalog—is restored to your phone. Information about your online accounts is also restored to your phone, so those online accounts are set up again automatically on your phone and synchronization begins again as well.A full erase deletes everything deleted by a partial erase, plus everything you stored in your phone's USB Drive (photos, videos, music, documents, PDF files, ringtones, and so on). You need to have copies of those files available elsewhere if you want to restore them to your phone. For example, you can save copies on your computer and then transfer them back to your phone (see “Copy Files Between Your Phone and Your Computer” on page 73).Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
4A. Troubleshooting 261HelpUpdatesI Dismissed a System Update Notification, and Now I Don’t Know How to Get the Update on My PhoneIf you have a phone network connection and the battery has at least a 30% charge, you can start the update yourself: Open Updates . Your phone checks for the availability of the update, and if one is available, tap Download Now. The download happens in the background, so you can continue to use your phone until the actual installation takes over. After the update has finished being downloaded, tap Install Now to install the update on your phone.My Phone Froze While I Was Downloading or Installing a System UpdateDuring a wireless software update, there’s a small chance that your phone may freeze and stop responding to taps or key presses. If this happens, you can use webOS DoctorTM to restore your phone and install the system update from your computer using the USB cable. On your computer, go to palm.com/support to download webOS Doctor.Third-Party ApplicationsSome third-party applications may cause conflicts with your phone. Third-party applications that modify the wireless features of your phone may require extra troubleshooting. Use caution when installing the following:ⅷRingtone managers.ⅷCaller ID applications.ⅷInstant messaging.ⅷApplications that modify when your phone or data connections turn on or off and how your phone behaves.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
262 4A. TroubleshootingIf you recently installed an application and your phone seems to be stuck, try the following in sequence until the problem is resolved:1. Restart your phone (see “Restart Your phone” on page 171).2. Make sure your third-party applications are up to date (see “Manually Check for Updates” on page 67).3. See if a system update is available (see “Manually Check for Updates” on page 67). 4. Delete the most recently installed application, or the application you think could be causing the problem, from your phone (see “Delete an Application” on page 52). (Perform a backup (see “Back Up Your Information” on page 164).)5. Perform a partial erase (see “Erase Data and Reset Your Phone” on page 171). 6. Enter your Palm profile email address and password to restore your backed-up information.7. If the problem is resolved, begin reinstalling your third-party applications one at a time.8. If the problem recurs, delete the last application you installed and report the problem to its developer.Getting More HelpContact the author or vendor of any third-party software if you require further assistance. Neither Palm nor Sprint provides technical support for applications that are not built into your phone.Making Room on Your PhoneIf you store a large number of files, or install many third-party applications, the internal memory on your phone may fill up. Here are some ways to clear space on your phone:ⅷPhotos, Videos, Music, Amazon MP3, Doc View, PDF View: Large media files take up a lot of memory. Move files to your computer (see “Copy Files Between Your Phone and Your Computer” on page 73), or delete them from your phone.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
4A. Troubleshooting 263HelpⅷEmail: Email attachments can be large and consume lots of memory. Copy attachments to your computer (see “Copy Files Between Your Phone and Your Computer” on page 73), or delete large files from your phone (see “Delete a Message” on page 198). You can also empty the deleted items folder.ⅷWeb: Delete stored Web browsing information by clearing your history, cookies, and cache (see “Customize Web Browser Settings” on page 221).ⅷThird-party applications: You can delete infrequently used applications (see “Delete an Application” on page 52). Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
264 4B. Glossary4B. Glossaryairplane mode: A mode in which all the wireless services on your phone are turned off. Wireless services include the phone used for making and receiving calls, and Bluetooth® wireless technology. See “Turn Wireless Services Off (Airplane Mode)” on page 19.application menu: A menu that contains application commands such as cut, copy, and paste (where available); preferences; and application help. To open the application menu, tap the application name in the upper-left corner of the screen. See also “connection menu” on page 265.application search: The feature that lets you search for entries within an application by typing a search term when the list view is displayed—for example, a contact name or phone number, the subject text of an email message, or a few words from a memo. See also “universal search” on page 268.application update: An update from the developer of an application you bought through App Catalog on your phone. When an application update is available, a notification appears on your phone. You can also check for application updates manually. Additional fees may apply. See “Update the Software on Your Phone” on page 65.back: The gesture you use to move up one level from a detailed view to a more general view of the application you’re working in. For example, when you finish reading an email message, make the back gesture to close the message and return to your list of messages. Or when you finish writing a memo, make the back gesture to close and save the memo and return to the display of all your memos. See “Go Up One Level in an App (Back Gesture)” on page 48. Making the back gesture is also the way you save your work in many apps. If you don't see a Done button, make the back gesture to save your work.card: A minimized view of an open application. You can easily move among and reorder cards in Card view. Tap a card to restore the full-screen view of the application and continue working in it. See also “Card view” on page 265.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
4B. Glossary 265GlossaryCard view: The view on your phone that displays applications as minimized cards, allowing you to easily move among and reorder them. Don’t confuse Card view with the “Launcher” on page 265, which along with “Quick Launch” on page 267, shows you all the apps you have on your phone, not just the open ones. To display Card view from any open application window, flick up from the gesture area to the screen, or tap the center of the gesture area. Card view displays your wallpaper.connection menu: A menu that lets you turn on or off connection features including Bluetooth® wireless technology, and all wireless services (airplane mode). To open the connection menu, tap the upper-right corner of the screen. See also “application menu” on page 264.dashboard: A list of all your notifications. When one or more notification icons appear at the bottom of the screen, tap the icons to open the dashboard. Tap a dashboard item to act on it. See also “notification” on page 266.Data Transfer Assistant: A tool that allows you to do a one-way transfer of information such as contacts and calendar events from a desktop organizer to your phone. See “Transferring Data” on page 76.drag: A slow movement of the finger up or down on the touchscreen.flick: A very fast skimming of the finger horizontally or vertically on the touchscreen.gesture area: The strip beneath the touchscreen that you use to perform the back gesture, among others. Some gestures you begin in the gesture area and complete on the touchscreen, for example, the slow drag that displays “Quick Launch” on page 267 when you have an application filling the screen.Launcher: A group of screens displaying all your applications. To open the Launcher, tap in “Quick Launch” on page 267, or flick up twice from the gesture area to the screen. If you are in Card view, flick up once from the gesture area to the screen to open the Launcher. In the Launcher, swipe up, down, left, and right to see all your apps. Tap an app icon to open it.linked contact: A contact containing information from more than one source. For example, if you have you have a work contact in Exchange ActiveSync and a personal contact for the same person in Google, the Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
266 4B. GlossaryContacts application automatically recognizes the connection and links the two contacts so that you can see all the information in one place—but the information is kept separate in the different accounts where it originated. You can also manually link and unlink contacts.merged view: A feature on your phone that displays data from several sources in a single view, but keeps the sources of your data separate.Let’s say you use Google calendar for your personal events and your company’s Outlook calendar for business events. Your phone’s Calendar application displays events from both calendars in a single view, called All.Likewise, if you set up multiple email accounts, the Email application displays the messages from all your account inboxes in a single view, called All inboxes. And in Messaging, all your messages with a person show up in a single conversation view, whether they are text, multimedia, or instant messages. See also “linked contact” on page 265.notification: A message that appears at the bottom of the screen alerting you of an incoming or missed call; voicemail, email, or text messages; an upcoming event; and more. In most cases, you can tap a notification to act on it. See also “dashboard” on page 265.online account: An account that you have with an online service such as Google or Microsoft Exchange ActiveSync. You can synchronize contacts, calendar events, and email between your phone and many of your online accounts.Option key: The key you use to enter characters that appear above the letters on the keyboard keys. Press once to enter a single character. Press twice to lock the alternate character feature, so you can enter a series of characters. Also, press and hold Option and then drag your finger onscreen to move the cursor in text.Palm profile: A Palm profile gives you access to services like automatic updates, backup of your data, and more. You create a Palm profile by entering a working email address during initial setup of your Palm® Pixi™ phone. See “Set Up Your Phone” on page 16. Your Palm profile also identifies the location on the Web where the data you store in your Palm Profile account is backed up. (You cannot see or change this data on the Web, however.) See also “Palm profile account” on page 267.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
4B. Glossary 267GlossaryPalm profile account: An account you can use to assign contacts and calendar events you create on your phone. Palm profile items are included in the daily backup of information to your Palm profile but do not synchronize with any of your online accounts. See also “Palm profile” on page 266.pinch: A gesture used to go in for a magnified view (zoom in) or move out to see a larger area (zoom out). To zoom in, you pinch out: Place the thumb and index fingertips close together on the touchscreen; then slowly spread them apart. To zoom out, you pinch in: Place the thumb and index fingertips apart on the touchscreen, and slowly bring them together.Quick Launch: A bar of up to five icons that give you quick access to applications. Quick Launch always appears at the bottom of Card view and the Launcher. By default, Quick Launch displays icons for the following apps: Phone, Email, Contacts, and Calendar. The fifth icon is the Launcher. Tap a Quick Launch icon to open the app. You can also open Quick Launch from any maximized application window by dragging up from the gesture area to the screen. Move your finger to the app you want, and then lift your finger. The application opens. smart folder: One of two folders—All Inboxes and All Flagged—that can be set to appear at the top of the Account List view in the Email application See “Set Email Preferences” on page 200.swipe: A light, fast horizontal movement with the finger from right to left or left to right on the touchscreen or the gesture area.Sym key: The key you use to enter symbols and accented characters. Press Sym to open the full table of symbols. Press Sym + a letter key to narrow the table to symbols associated with that letter—for example, press + e to enter é.SynergyTM feature: The feature from Palm that lets you take advantage of merged views and linked contacts on your phone. See “Your Palm® Pixi™ Phone” on page 9.system update: Updates provided by Palm to the Palm® webOS™ platform and core applications such as Contacts and Calendar. When a system update is available, a notification appears on your phone. You can also check for system updates manually. See “Update the Software on Your Phone” on page 65.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
268 4B. Glossarytap: A light quick touch on the touchscreen. Use the fleshy part of your fingertip to tap. Don’t tap with a fingernail, and don’t use a pen or pencil—the screen does not respond to touches like that. Also, don't bear down. Make the tap firmly, but lightly.universal search: The feature that lets you make calls, search for applications and contacts on your phone, and search the Web simply by typing the number or search term in either Card view or the Launcher. See “Search to Find Info and Make Calls” on page 61.webOSTM platform: The operating system of your Palm® Pixi™ phone. Key features of the webOS platform include gestures, cards, merged views, and linked contacts.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
Your Safety andSpecificationsSection 5Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
270 5A. Regulatory and Safety Information5A. Regulatory and Safety InformationࡗFCC Statements (page 270)ࡗAntenna Care/Unauthorized Modifications (page 271)ࡗIndustry Canada (page 271)ࡗRadio Frequency (RF) Safety Exposure (page 272)ࡗHearing Aid Compatibility (HAC) (page 274)ࡗBattery Handling (page 275)ࡗProtecting Your Battery (page 276)ࡗPower Specifications (page 277)ࡗRecycling and Disposal (page 278)ࡗUser Safety (page 279)ࡗProduct Handling & Safety (page 282)ࡗDriving Safety (page 284)ࡗESD Safety (page 287)FCC StatementsThis equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:ⅷReorient or relocate the receiving antenna.ⅷIncrease the separation between the equipment and receiver.ⅷConnect the equipment into an outlet on a circuit different from that to which the receiver is connected.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
5A. Regulatory and Safety Information 271SafetyⅷConsult the dealer or an experienced radio/TV technician for help.This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.This phone meets the FCC Radiofrequency Emission Guidelines and is certified with the FCC as:FCC ID: O8F-PIXE.The FCC ID on your Palm phone is located on a label inside the battery compartment. The battery must be removed as shown below to view the label.Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.Antenna Care/Unauthorized ModificationsUse only the supplied integral antenna. Unauthorized antenna modifications or attachments could damage the unit and may violate FCC regulations.Industry CanadaOperation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.The term “IC” before the equipment certification number only signifies that the Industry Canada technical specifications were met.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
272 5A. Regulatory and Safety InformationIC: 39Ø5A-PIXEThis Class B digital apparatus complies with Canadian ICES-003.L'utilisation de ce dispositif est autorisée seulement aux conditions suivantes: (1) il ne doit pas produire de brouillage et (2) l'utilisateur du dispositif doit étre prêt à accepter tout brouillage radioélectrique reçu, même si ce brouillage est susceptible de compromettre le fonctionnement du dispositif.Cet appareil numérique de la classe [*] est conforme à la norme NMB-003 du Canada.Radio Frequency (RF) Safety ExposureGeneral statement on Radio Frequency (RF) energy: Your phone contains a transmitter and a receiver. When it is ON, it receives and transmits RF energy. When you communicate with your phone, the system handling your call controls the power level at which your phone transmits.Specific Absorption Rate (SAR): Your mobile device is a radio transmitter and receiver. It is designed not to exceed the limits for exposure to radio waves recommended by international guidelines. These guidelines were developed by the independent scientific organization ICNIRP and include safety margins designed to assure the protection of all persons, regardless of age and health.In order to certify this unit for sale to the public, this unit has been tested for RF exposure compliance at a qualified test laboratory and found to comply with the regulations regarding exposure to RF Energy under the recommendations of the International Commission on Non-Ionizing Radiation Protection (ICNIRP). The tests are preformed in positions and locations as required by the FCC and IC for each model. As SAR is measured utilizing the device's highest transmitting power, the actual SAR of this device while operating is typically below that indicated below. This is due to automatic changes to the power level of the device to ensure it only uses the minimum power required to communicate with the network.The SAR limit for mobile devices set by FCC/IC is 1.6 W/kg averaged over 1 gram of tissue for the body or Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
5A. Regulatory and Safety Information 273Safetyhead (4.0 W/kg averaged over 10 grams of tissue for the extremities—hands, wrists, ankles, and feet). The highest reported SAR values of the Palm® Pixi™ phone are:In order to comply with FCC and IC RF exposure safety guidelines, users MUST use one of the following types of body-worn accessories:1. A Palm® brand body-worn accessory that has been tested for (specific absorption rate) SAR compliance and is intended for use with this product.2. An accessory that contains NO metal (snaps, clips, etc.) and provides AT LEAST 1.5 cm (0.6 in.) of separation between the user’s body and the unit.Do NOT use the device in a manner such that it is in direct contact with the body (i.e., on the lap or in a breast pocket). Such use will likely exceed the FCC RF safety exposure limits. See fcc.gov/oet/rfsafety for more information on RF exposure safety.To view the most recent SAR values of the Palm® Pixi™ phone, visit palm.com/sarsprint-pixi.Body worn operation: Important safety information regarding radio frequency (RF) radiation exposure: To ensure compliance with RF exposure guidelines the phone must be used with a minimum of 1.5 cm (0.6 in.) separation from the body. Failure to observe these instructions could result in your RF exposure exceeding the relevant guideline limits.Limiting exposure to radio frequency (RF) fields: For individuals concerned about limiting their exposure to RF fields, the World Health Organization (WHO) provides the following advice:Precautionary measures: Present scientific information does not indicate the need for any special precautions for the use of mobile phones. If individuals are concerned, they might choose to limit their own or their children’s RF exposure by limiting the length of calls, or using “hands-free” devices to keep mobile phones away from the head and body.Maximum scaled SAR values (W/kg) FCC Head 1.56Body 0.634Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
274 5A. Regulatory and Safety InformationFurther information on this subject can be obtained from the WHO home page who.int/mediacentre/factsheets/fs193/en/index.html WHO Fact sheet 193: June 2000.Hearing Aid Compatibility (HAC)Using Your Phone With a Hearing DeviceYour device has been tested for hearing aid compatibility. Your Palm® Pixi™ phone has an M4/T4 rating. For additional HAC information, including the HAC rating of this product, please refer to palm.com/hacsprint-pixi. When some wireless phones are used near some hearing devices (hearing aids and cochlear implants), users may detect a buzzing, humming, or whining noise. Some hearing devices are more immune than others to this interference noise, and phones also vary in the amount of interference they generate. The wireless telephone industry has developed ratings for some of their mobile s, to assist hearing-device users in finding phones that may be compatible with their hearing devices. Not all phones have been rated. Phones that have been rated have a label on the box. These ratings are not guarantees. Results will vary, depending on the level of immunity of your hearing device and the degree of your hearing loss. If your hearing device happens to be vulnerable to interference, you may not be able to use a rated phone successfully. Trying out the phone with your hearing device is the best way to evaluate it for your personal needs.M-Ratings: Phones rated M3 or M4 meet FCC requirements and are likely to generate less interference with hearing devices than phones that are not labeled. M4 is the better/higher of the two ratings.T-Ratings: Phones rated T3 or T4 meet FCC requirements and are likely to be more usable with a hearing device's telecoil (“T switch” or “Telephone Switch”) than unrated phones. T4 is the better/higher of the two ratings.The more immune your hearing aid device is, the less likely you are to experience interference noise from your wireless phone. Hearing aid devices should have ratings similar to those of phones. Ask your hearing health care professional for the rating of your hearing Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
5A. Regulatory and Safety Information 275Safetyaid. Add the rating of your hearing aid and your phone to determine probable usability:ⅷAny combined rating equal to or greater than six offers the best use.ⅷAny combined rating equal to five is considered normal use.ⅷAny combined rating equal to four is considered usable.Thus, if you pair an M3 hearing aid with an M3 phone, you will have a combined rating of six for “best use.” This is synonymous for T ratings.Palm further suggest that you experiment with multiple phones (even those not labeled M3/T3 or M4/T4) while in the store to find the one that works best with your hearing aid device. If you experience interference or find the quality of service unsatisfactory after purchasing your device, promptly return it to the store within 30 days of purchase. With the Palm 30-day Risk-Free Guarantee, you may return the device within 30 days of purchase for a full refund, and you will only be responsible for charges based on your actual usage.Getting the Best Hearing Device Experience With Your DeviceTo further minimize interference:ⅷSet the phone's screen and keyboard backlight settings to ensure the minimum time interval.ⅷMove the phone around to find the point with the least interference.For more information, please go to the FCC’s Consumer Alert on accessibility of digital wireless phones at fcc.gov/cgb/consumerfacts/hac wireless.html.Battery HandlingⅷDo not disassemble or open; crush, bend, or deform; puncture or shred the battery.ⅷDo not modify or remanufacture; attempt to insert foreign objects into the battery; immerse or expose to water or other liquids; expose to fire, explosion, or other hazard.ⅷOnly use the battery for the system for which it is specified.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
276 5A. Regulatory and Safety InformationⅷOnly use the battery with a charging system that has been qualified with the system per the IEEE/CTIA-1725 standard. Use of an unqualified battery or charger may present a risk of fire, explosion, leakage, or other hazard.ⅷDo not short-circuit a battery or allow metallic conductive objects to contact battery terminals.ⅷReplace the battery only with another battery that has been qualified with the system per IEEE/CTIA-1725. Use of an unqualified battery may present a risk of fire, explosion, leakage, or other hazard.ⅷPromptly dispose of used batteries in accordance with local regulations.ⅷBattery usage by children should be supervised.ⅷAvoid dropping the phone or battery. If the phone or battery is dropped, especially on a hard surface, and the user suspects damage, take it to a service center for inspection.ⅷDo not handle a damaged or leaking Lithium-Ion (LI-ion) battery as you can be burned.ⅷImproper battery use may result in a fire, explosion, or other hazard.Based on DOT rules, spare batteries must not be transported in checked luggage on commercial flights. Spare batteries can only be transported in carry-on luggage. For more information: http://safetravel.dot.gov/whats_new_batteries.html.Protecting Your BatteryThe guidelines listed below help you get the most out of your battery’s performance.Recently there have been some public reports of wireless phone batteries overheating, catching fire, or exploding. It appears that many, if not all, of these reports involve counterfeit or inexpensive, aftermarket-brand batteries with unknown or questionable manufacturing standards. Use only manufacturer-approved batteries and accessories found at Carrier Stores or through your device’s manufacturer. Buying the right batteries and accessories is the best way to ensure they are genuine and safe.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
5A. Regulatory and Safety Information 277SafetyⅷIn order to avoid damage, charge the battery only in temperatures that range from 32° F to 113° F (0° C to 45° C).ⅷDon’t use the battery charger in direct sunlight or in high humidity areas, such as the bathroom.ⅷNever dispose of the battery by incineration.ⅷKeep the metal contacts on top of the battery clean.ⅷDon’t attempt to disassemble or short-circuit the battery.ⅷThe battery may need recharging if it has not been used for a long period of time.ⅷIt’s best to replace the battery when it no longer provides acceptable performance. It can be recharged hundreds of times before it needs replacing.ⅷDon't store the battery in high temperature areas for long periods of time. It's best to follow these storage rules:.Less than one month: -4° F to 140° F (-20° C to 60° C)More than one month: -4° F to 113° F (-20° C to 45° C)Power SpecificationsUse only Palm-approved power accessories such as AC-power adapters and batteries. Unauthorized and non-approved batteries will NOT operate with the Pixi phone.AC Power Adapter source: PalmPart Number: 157-10130-00Input Rating: 100-240Vac, 50/60Hz, 0.2AOutput Rating: 5Vdc, 1000mAAC Power Adapter source: PalmPart Number: 157-10124-00Input Rating: 100-240 Vac, 50/60Hz, 0.2AOutput Rating: 5Vdc, 1000mARegulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
278 5A. Regulatory and Safety InformationBattery Source: PalmType: Rechargeable Li-ion PolymerModel: 157-10119-00Rating: 3.7Vdc, 1150mAh (minimum)Recycling and DisposalThis symbol indicates that Palm products should be recycled and not be disposed of in unsorted municipal waste. Please return Palm products to the electrical and electronic equipment collection points in your municipality or county or to a facility that properly recycles electrical and electronic equipment. These collection points are available free of charge. For detailed information please contact your municipality or county. For information on Palm’s environmental programs, visit palm.com/environment.Hazardous substances that may be included in electronic products can potentially affect human health and the environment. Recycling benefits the environment by diverting waste from landfills and by recovering materials that may be recycled into other products. Responsible recycling ensures materials are properly collected and disposed. Palm is committed to supporting the collection and recycling of its products. Palm is committed to participate and support the European Union WEEE Directive (2002/96/EC) and the protection of the environment for future generations. For more information on the WEEE Directive implementation in the various EU member states please see weee-forum.org.It is everyone's responsibility to ensure that electrical and electronic products are properly reused, recycled, or recovered.As part of Palm's corporate commitment to be a good steward of the environment, we strive to use environmentally friendly materials, reduce waste, and collaborate with our channel partners to raise awareness and help keep Palm handheld devices, s, and mobile companions out of landfills through evaluation and disposition for reuse and recycling. Visit palm.com/recycle for additional details and information about how you can help reduce electronic waste.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
5A. Regulatory and Safety Information 279SafetyUser SafetyOperational WarningsIMPORTANT INFORMATION ON SAFE AND EFFICIENT OPERATION. Read this information before using your phone. For the safe and efficient operation of your phone, observe these guidelines:Potentially Explosive Atmospheres: Turn off your phone when you are in any areas with a potentially explosive atmosphere, such as fueling areas (gas or petrol stations, below deck on boats), storage facilities for fuel or chemicals, blasting areas and areas near electrical blasting caps, and areas where there are chemicals or particles (such as metal powders, grains, and dust) in the air.Interference to Medical and Personal Electronic Devices: Most but not all electronic equipment is shielded from RF signals and certain electronic equipment may not be shielded against the RF signals from your phone.Pacemakers: The Health Industry Manufacturers Association recommends that a minimum separation of 15 centimeters (6 inches) be maintained between a phone and a pacemaker to avoid potential interference with the pacemaker. These recommendations are consistent with the independent research by the recommendations of Wireless Technology Research.Persons with pacemakers should:ⅷALWAYS keep the phone more than six inches (15 centimeters) from their pacemaker when the phone is turned ON. ⅷNot carry the phone in a breast pocket.ⅷUse the ear opposite the pacemaker to minimize the potential for interference.ⅷTurn the phone OFF immediately if you have any reason to suspect that interference is taking place.Other Medical Devices, Hospitals: If you use any other personal medical device, consult the manufacturer of your device to determine if it is adequately shielded from external RF energy. Your physician may be able to assist you in obtaining this information. Turn your phone OFF in health care facilities when any regulations posted in these areas instruct you to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
280 5A. Regulatory and Safety InformationRepetitive Motion Injuries: When using the keyboard or playing games on your phone, you may experience discomfort in your neck, shoulders, hands, arms, or other parts of the body. To avoid any injury, such as tendonitis, carpal tunnel syndrome, or other musculoskeletal disorder, make sure to take necessary breaks from use, take longer rests (such as several hours) if discomfort or tiring begins, and see a doctor if discomfort persists. To minimize the risk of Repetitive Motion Injuries, when texting or playing games with your phone:ⅷDo not grip the phone too tightly.ⅷPress the buttons lightly.ⅷMake use of the special features in the handset which minimize the number of buttons which have to be pressed, such as message templates and predictive text.ⅷTake lots of breaks to stretch and relax.Blackouts and Seizures: Blinking lights, such as those experienced with television or playing video games, may cause some people to experience blackout or seizure, even if never experienced before. In the event a phone user should experience any disorientation, loss of awareness, convulsion, eye or muscle twitching, or other involuntary movements, stop use immediately and consult a doctor. Individuals with personal or family history of such events should consult a doctor before using the device. To limit the possibility of such symptoms, wherever possible every hour take a minimum break of 15 minutes, use in a well lighted area, view the screen from the farthest distance, and avoid exposure to blinking lights if you are tired.Operating Machinery: Do not use your phone while operating machinery. Full attention must be given to operating the machinery in order to reduce the risk of an accident.Aircraft: While in aircraft, follow all instructions regarding the operation of your phone. Use of your phone while on board an aircraft must be done in accordance and in compliance with airline instructions and regulations.Vehicles with Air Bags: Your phone should not be placed in a position that would affect the operation of air bag deployment or in a position that, should the air bag inflate, could propel the phone. Air bags will inflate with great force and care should be taken to protect within a vehicle that has air bags. Do not place a phone in the area over an air bag or in the air bag Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
5A. Regulatory and Safety Information 281Safetydeployment area. Store the phone safely before driving the vehicle.Hearing Aids: People with hearing aids or other cochlear implants may experience interfering noises when using wireless devices or when one is nearby. The level of interference will depend on the type of hearing device and the distance from the interference source. Increasing the separation between them may reduce the interference. You may also consult your hearing aid manufacturer to discuss alternatives.Small Children: Do not leave your phone and its accessories within the reach of small children or allow them to play with it. They could hurt themselves or others, or could accidentally damage the phone. Your phone contains small parts with sharp edges that may cause an injury or which could become detached and create a choking hazard.Keep the device away from the abdomens of pregnant women and adolescents, particularly when using the device hands-free.To reduce exposure to radiation, use your device in good reception areas, as indicated by the bars on your phone, at least 3 to 4 bars. Caution: Avoid Potential Hearing Loss Prolonged exposure to loud sounds (including music) is the most common cause of preventable hearing loss. Some scientific research suggests that using portable audio devices, such as portable music players and cellular telephones, at high volume settings for long durations may lead to permanent noise-induced hearing loss. This includes the use of headphones (including headsets, ear buds, and Bluetooth® or other wireless devices). Exposure to very loud sound has also been associated in some studies with tinnitus (a ringing in the ear), hypersensitivity to sound, and distorted hearing. Individual susceptibility to noise-induced hearing loss and other potential hearing problems varies. The amount of sound produced by a portable audio device varies depending on the nature of the sound, the device, the device settings, and the headphones. You should follow some common sense recommendations when using any portable audio device:ⅷSet the volume in a quiet environment and select the lowest volume at which you can hear adequately.ⅷWhen using headphones, turn the volume down if you cannot hear the people speaking near you or if Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
282 5A. Regulatory and Safety Informationthe person sitting next to you can hear what you are listening to.ⅷDo not turn the volume up to block out noisy surroundings. If you choose to listen to your portable device in a noisy environment, use noise-cancelling headphones to block out background environmental noise.ⅷLimit the amount of time you listen. As the volume increases, less time is required before your hearing could be affected.ⅷAvoid using headphones after exposure to extremely loud noises, such as rock concerts, that might cause temporary hearing loss. Temporary hearing loss might cause unsafe volumes to sound normal.ⅷDo not listen at any volume that causes you discomfort. If you experience ringing in your ears, hear muffled speech, or experience any temporary hearing difficulty after listening to your portable audio device, discontinue use and consult your doctor.ⅷYou can obtain additional information on this subject from the following sources:.American Academy of Audiology 11730 Plaza America Drive, Suite 300Reston, VA 20190Voice: (800) 222-2336Email: info@audiology.orgInternet: audiology.orgNational Institute on Deafness and Other Communication Disorders National Institutes of Health31 Center Drive, MSC 2320Bethesda, MD USA 20892-2320Voice: (301) 496-7243Email: nidcdinfo@nih.govInternet: nidcd.nih.gov/health/hearingNational Institute for Occupational Safety and Health 4676 Columbia ParkwayCincinnati, Ohio 45226Voice: 1-800-CDC-INFO (1-800-232-4636)Internet: cdc.gov/niosh/topics/noiseProduct Handling & SafetyGeneral statement on handling and use: You alone are responsible for how you use your phone and any consequences of its use.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
5A. Regulatory and Safety Information 283SafetyYou must always switch off your phone wherever the use of a phone is prohibited. Use of your phone is subject to safety measures designed to protect users and their environment.ⅷAlways treat your phone and its accessories with care and keep it in a clean and dust-free place.ⅷDo not expose your phone or its accessories to open flames or lit tobacco products.ⅷDo not expose your phone or its accessories to liquid, moisture, or high humidity.ⅷDo not drop, throw, or try to bend your phone or its accessories.ⅷDo not use harsh chemicals, cleaning solvents, or aerosols to clean the device or its accessories.ⅷDo not paint your phone or its accessories.ⅷDo not attempt to disassemble your phone or its accessories; only authorized personnel must do so.ⅷDo not expose your phone or its accessories to extreme temperatures, minimum 14° F and maximum 140° F (-10° C to 60° C).ⅷPlease check local regulations for disposal of electronic products.ⅷDo not carry your phone in your back pocket as it could break when you sit down.Battery: Your phone includes an internal lithium-ion or lithium-ion polymer battery. Please note that use of certain data applications can result in heavy battery use and may require frequent battery charging. Any disposal of the phone or battery must comply with laws and regulations pertaining to lithium-ion or lithium-ion polymer batteries. Demagnetization: To avoid the risk of demagnetization, do not allow electronic devices or magnetic media close to your phone for a long time.Normal use position: When making or receiving a phone call, hold your phone to your ear, with the bottom towards your mouth or as you would a fixed line phone.Emergency calls: This phone, like any wireless phone, operates using radio signals, which cannot guarantee connection in all conditions. Therefore, you must never rely solely on any wireless phone for emergency communications.Phone heating: Your phone may become warm during charging and during normal use.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
284 5A. Regulatory and Safety InformationAccessories: Use only approved accessories. Do not connect with incompatible products or accessories. Take care not to touch or allow metal objects, such as coins or key rings, to contact or short-circuit the battery terminals.Connection to a car: Seek professional advice when connecting a phone interface to the vehicle electrical system.Faulty and damaged products: Do not attempt to disassemble the phone or its accessory. Only qualified personnel must service or repair the phone or its accessory. If your phone or its accessory has been submerged in water, punctured, or subjected to a severe fall, do not use it until you have taken it to be checked at an authorized service center.Interference in cars and to other Electronic Devices: Please note that because of possible interference to electronic equipment, some vehicle manufacturers forbid the use of mobile phones in their vehicles unless a hands-free kit with an external antenna is included in the installation. RF energy may affect improperly installed or inadequately shielded electronic operating and entertainment systems in motor vehicles. Check with the manufacturer or representative to determine if these systems are adequately shielded from external RF energy. Also check with the manufacturer of any equipment that has been added to the vehicle.Driving SafetyDriving Safety Tips Overview Always obey all laws and regulations on the use of the phone in your driving area.Safety–Your most important call. The Wireless Industry reminds you to use your phone safely when driving.1. Get to know your phone and its features, such as speed-dial and redial.2. Use a hands-free device where it is allowed. (In some areas, you may not use your phone while driving even with a hands-free accessory.)3. Position your phone within easy reach.4. Let the person you are speaking to know you are driving; if necessary, suspend the call in heavy traffic or hazardous weather conditions.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
5A. Regulatory and Safety Information 285Safety5. Do not take notes, look up phone numbers, read/write e-mail, or surf the Internet while driving.6. Dial sensibly and assess the traffic; if possible, place calls when you are not moving or before pulling into traffic.7. Do not engage in stressful or emotional conversations that may divert your attention from the road.8. Dial your national emergency number to report serious emergencies. (This is a free call from your phone.)9. Use your phone to help others in emergencies.10. Call roadside assistance or a special non-emergency wireless number when necessary.Driving Safety Tip Details 1. Get to know your phone and its features such as speed-dial and redial. (Carefully read your instruction manual and learn to take advantage of valuable features most phone models offer, including automatic redial and memory dial. Also, work to memorize the phone keyboard so you can use the speed-dial function without taking your attention off the road.)2. Use a hands-free device. (A number of hands-free phone accessories are readily available today. Whether you choose an installed mounted device for your phone or a speaker accessory, take advantage of these devices. If driving while using a phone is permitted in your area, we recommend using a phone headset or a hands-free car kit (sold separately). However, be aware that use of a headset that covers both ears impairs your ability to hear other sounds. Use of such a headset while operating a motor vehicle or riding a bicycle may create a serious hazard to you and/or others, and may be illegal. If you must use a stereo headset while driving, place a speaker in only one ear. Leave the other ear free to hear outside noises, and do so only if it is legal and you can do so safely.)3. Make sure you place your phone within easy reach and where you can grab it without removing your eyes from the road. (If you get an incoming call at an inconvenient time, let your voicemail answer it for you.)Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
286 5A. Regulatory and Safety Information4. Suspend conversations during hazardous driving conditions or situations. (Let the person you are speaking to know you are driving; if necessary, suspend the call in heavy traffic or hazardous weather conditions. Rain, sleet, snow, and ice can be hazardous, but so is heavy traffic. As a driver, your first responsibility is to pay attention to the road.)5. Do not take notes, look up phone numbers, read/write e-mail, or surf the internet while driving. (If you are reading an address book or business card while driving a car, or writing a to-do list, then you are not watching where you are going. It's common sense. Do not get caught in a dangerous situation because you are reading or writing and not paying attention to the road or nearby vehicles.If you are reading an address book or business card while driving a car, or writing a to-do list, then you are not watching where you are going. It's common sense. Do not get caught in a dangerous situation because you are reading or writing and not paying attention to the road or nearby vehicles.)6. Dial sensibly and assess the traffic; if possible, place calls when you are not moving or before pulling into traffic. (Try to plan your calls before you begin your trip, or attempt to schedule your calls with times you may be temporarily stopped or otherwise stationary. But if you need to dial while driving, follow this simple tip: dial only a few numbers, check the road and your mirrors, then continue.)7. Do not engage in stressful or emotional conversations that may be distracting. (Stressful or emotional conversations and driving do not mix—they are distracting and even dangerous when you are behind the wheel. Make people you are talking with aware you are driving and if necessary, suspend phone conversations which have the potential to divert your attention from the road.)8. Use your phone to call for help. (Your phone is one of the greatest tools you can own to protect yourself and your family in dangerous situations—with your phone at your side, help is only three numbers away. Dial your national emergency number in the case of fire, traffic accident, road hazard, or medical emergencies. Remember, your national emergency number is a free call on your phone.)Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
5A. Regulatory and Safety Information 287Safety9. Use your phone to help others in emergencies. (If you see an auto accident, crime in progress, or other serious emergency where lives are in danger, call your national emergency number, as you would want others to do for you.)10. Call roadside assistance or a special wireless non-emergency assistance number when necessary. (Certain situations you encounter while driving may require attention, but are not urgent enough to merit a call to your national emergency number. But you can still use your phone to lend a hand. If you see a broken-down vehicle posing no serious hazard, a broken traffic signal, a minor traffic accident where no one appears injured, or a vehicle you know to be stolen, call roadside assistance or other special non-emergency wireless number.)General Operation Prolonged Views of Screen: If you are driving, do not access any function requiring a prolonged view of the screen. Pull over in a safe and legal manner before attempting to access a function of the system requiring prolonged attention. Even occasional short scans to the screen may be hazardous if your attention has been diverted away from your driving task at a critical time.Volume Setting: Do not raise the volume excessively. Keep the volume at a level where you can still hear outside traffic and emergency signals while driving. Driving while unable to hear these sounds could cause an accident.Let Your Judgment Prevail: The Device Software is only an aid. Make your driving decisions based on your observations of local conditions and existing traffic regulations. The Device Software is not a substitute for your personal judgment.Hands-Free Capability All CTIA Certified portable products provide the consumer with a toll-free number for the purchase of a compatible hands-free device, 1-800-881-7256.ESD SafetyElectrostatic discharge (ESD) can cause damage to electronic devices if discharged into the device, so you should take steps to avoid such an occurrence.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
288 5A. Regulatory and Safety InformationDescription of ESD Static electricity is an electrical charge caused by the buildup of excess electrons on the surface of a material. To most people, static electricity and ESD are nothing more than annoyances. For example, after walking over a carpet while scuffing your feet, building up electrons on your body, you may get a shock—the discharge event—when you touch a metal doorknob. This little shock discharges the built-up static electricity.ESD-susceptible equipment Even a small amount of ESD can harm circuitry, so when working with electronic devices, take measures to help protect your electronic devices, including your Palm phone, from ESD harm. While Palm has built protections against ESD into its products, ESD unfortunately exists and, unless neutralized, could build up to levels that could harm your equipment. Any electronic device that contains an external entry point for plugging in anything from cables to docking stations is susceptible to entry of ESD. Devices that you carry with you, such as your phone, build up ESD in a unique way because the static electricity that may have built up on your body is automatically passed to the device. Then, when the device is connected to another device such as a docking station, a discharge event can occur.Precautions against ESD Make sure to discharge any built-up static electricity from yourself and your electronic devices before touching an electronic device or connecting one device to another. The recommendation from Palm is that you take this precaution before connecting your phone to your computer, placing the phone in a docking station, or connecting it to any other device. You can do this in many ways, including the following:ⅷGround yourself when you're holding your mobile device by simultaneously touching a metal surface that is at earth ground. For example, if your computer has a metal case and is plugged into a standard three-prong grounded outlet, touching the case should discharge the ESD on your body.ⅷIncrease the relative humidity of your environment.ⅷInstall ESD-specific prevention items, such as grounding mats.Conditions that enhance ESD occurrences Conditions that can contribute to the buildup of static electricity in the environment include the following:Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
5A. Regulatory and Safety Information 289SafetyⅷLow relative humidity.ⅷMaterial type. (The type of material gathering the charge. For example, synthetics are more prone to static buildup than natural fibers like cotton.).ⅷThe rapidity with which you touch, connect, or disconnect electronic devices.While you should always take appropriate precautions to discharge static electricity, if you are in an environment where you notice ESD events, you may want to take extra precautions to protect your electronic equipment against ESD.Owner’s Record The model number, regulatory number, and serial number are located on a nameplate inside the battery compartment. Record the serial number in the space provided below. This will be helpful if you need to contact us about your phone in the future.Product: Palm® Pixi™ phoneModel: Serial No.: Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
290 5B. Specifications5B. Specifications5B. SpecificationsࡗSpecifications (page 290)ࡗOnline Accounts Available for webOS Phones (page 294)SpecificationsCategory DescriptionRadio ⅷDual-band CDMA2000 EvDO Rev A and 1xRTT. Features ⅷSpeaker.ⅷHands-free headset jack (3.5 mm stereo, 3-barrel connector).ⅷHAC M4/T4.ⅷMicrophone mute option.ⅷTTY-compatible. ⅷRinger switch.Processor technologies ⅷQualcomm® MSM7627 dual-core applications and modem processor.Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
5B. Specifications 291SpecificationsBattery ⅷRechargeable lithium-ion.ⅷ1150mA/hr power capacity.ⅷRemovable.Operating system ⅷPalm® webOS™ platformCamera ⅷ2 megapixel.ⅷLED flash.ⅷAuto-exposure.ⅷAuto-white balance.ⅷGeotagging.Size ⅷ4.37 in. x 2.17 in. x 0.43 in. (111.0 mm x 55. mm x 10.85 mm).Weight ⅷ3.51 ounces (99.5 grams).Connectivity ⅷBluetooth® wireless technology 2.1 + EDR with A2DP (stereo Bluetooth) support.Display ⅷ2.63-inch touchscreen.ⅷ18-bit TFT color.ⅷResolution: 320 x 400 sub-HVGA. ⅷUser-adjustable brightness.Keyboard ⅷPhysical QWERTY keyboard.Category DescriptionRegulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
292 5B. SpecificationsSensors ⅷAmbient light.ⅷAccelerometer.ⅷProximity.Memory ⅷ8GB (~7GB user available).ⅷUSB mass storage support.Connector ⅷmicroUSB connector with USB 2.0 Hi-Speed.Included Palm webOS applications (at time of purchase)ⅷAmazon MP3.ⅷApp Catalog.ⅷCalculator.ⅷCalendar.ⅷCamera. ⅷContacts.ⅷDoc View.ⅷEmail.ⅷMemos. ⅷMessaging (integrated SMS, MMS, and IM).ⅷMusic.ⅷPDF View.Category DescriptionRegulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
5B. Specifications 293SpecificationsIncluded Palm webOS applications (at time of purchase) (Continued)ⅷPhotos.ⅷPhone.ⅷTasks.ⅷVideos.ⅷWeb.Included third-party applications (at time of purchase)ⅷGoogle Maps.ⅷNASCAR Sprint Cup MobileSM.ⅷSprint NFL Mobile Live.ⅷSprint Navigation.ⅷSprint TV®.ⅷYouTube.Operating temperature range ⅷ32°F to 113°F (0°C to 45°C).ⅷ5% to 90% RH.Category DescriptionRegulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
294 5B. SpecificationsOnline Accounts Available for webOS PhonesApplications that display data from this accountRelationship between phone and online account*Can I edit and add info to this account on my phone?Can I edit and add data to this account on the web?What happens when I delete this account from one app?Exchange ContactsCalendarTasksEmailSync Yes Yes All data from all affected apps is simultaneously deletedFacebook ContactsCalendar Contacts & Calendar transfer from web to phonePhotos transfer/upload from phone to webPhotos only Contacts and Calendar only Only info in that app is deleted; info remains in other appsGoogle ContactsCalendarEmailMessagingSync Yes Yes Only info in that app is deleted; info remains in other appsRegulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
5B. Specifications 295Specifications*Sync: A two-way exchange and update of your data. What you add or change in one location is automatically added or changed in the other.Transfer: A one-way update of your data. You can add or change data only in one location; the data is then copied to the other location.LinkedIn Contacts Transfer from web to phone No Yes Only one app is affected: ContactsPalm profile ContactsCalendarTasksMemosSee “Backup” on page 164 for a full list of affected infoTransfer from phone to web Yes No All data is deleted from all affected apps; see “Backup” for detailsPhotobucket Photos Transfer/upload from phone to web Yes No Only info in that app is deletedApplications that display data from this accountRelationship between phone and online account*Can I edit and add info to this account on my phone?Can I edit and add data to this account on the web?What happens when I delete this account from one app?Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
296 IndexIndexNumerics112 phone numbers 871xRTT data networks 251411 phone numbers 12911 phone numbers 87999 phone numbers 87Aaccented characters 54Accept Cookies option 222accessories 284Account List view 186accountsSee also individual account typesdata services and 182, 183directory assistance and 12managing 12music and 117, 258, 259network settings for 100online 248passwords for 23pictures and 107setting up 16user names for 183Acrobat Reader files. See PDF filesactivation 16, 182active calls. See phone callsActiveSync accounts. See Exchange ActiveSync accountsAdd An Account optioncalendars 137, 144contacts 123, 133email 188Add Bookmark option 218Add Contact Reminder 129Add device option 96, 227Add Picture command 206Add to Launcher 217Address Book on Mac 79, 233address books 86, 121addresses. See contacts; email addressesadvanced gestures 176airbags 281aircrafts 280airplane mode 19, 264alarms 63, 140, 144, 152–154See also Clock applicationAlbum Art view 115album headers 106albums. See photo albums; video albums; music albumsalerts. See alarms; notificationsAll Calendars view 138All inboxes view 186–187all-day events 140See also calendars; eventsalternate charactersAmazon accounts 117Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
Index 297IndexAmazon MP3 service 113, 117–120, 258, 259animations 9, 11, 243antenna 271AOL accounts 187App Catalog 68–70application menu 59, 264application search 264application update 264applicationsSee also third-party applicationsadding to phone 68–70buying 68, 70–71closing 51compatibility of 68deleting 52, 71, 263dialing from 85displaying 49downloading 70included with phone 292, 293keywords for 62losing 260managing 71moving 50music and 114opening 46–48Palm OS 68reinstalling 71running 9searching in 63, 264troubleshooting 171, 242, 243, 250updating 65–68, 71, 264working with 49–53appointments. See eventsartists 114, 116, 117–119attachmentsfiles as 157, 163internal memory and 263messages and 194, 202music as 113opening 196, 208pictures as 106saving 196audio files. See music filesaudio quality 247authentication 253Auto Locate option 214, 215auto-correct feature 56automatic backup 164, 165automatic date and time adjustment 170auto-shut off interval 175, 246Bback covers 239–242back gesture 37, 49, 176, 243, 264Back View 31Background data collection option 215Backup application 164–170, 260See also Palm profilebasic gestures 36–39Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
298 Indexbatterycaring for 276–277, 283charging 31–33, 233maximizing life of 33–34replacing 234–238troubleshooting 233battery specifications 291billing accounts 71, 72blackouts 280blank screens 242Block Popups option 222Bluetooth devices 226–229adding 96, 227airplane mode and 19, 20connecting to 226, 228deleting 229disconnecting from 229discovering 227passkeys for 227phone calls and 96renaming 229troubleshooting 245, 246–247turning on and off 226Bluetooth wireless technology 96, 226See also wireless servicesbookmarks 163, 218–221Brightness slider 175browser. See Web browserBuddies view 204built-in applications 292, 293buyingapplications 68, 70–71music 119–120Ccable service providers 253cache (web pages) 222Calculator application 154Calendar application 135–145calendar events. See eventsCalendar View Options 144calendars 135–145See also eventsalarms and 140, 144backing up 166dates and 142default 144display of 140events 135–136, 140, 142getting started with 137online 144preferences for 143–145saving 138synchronizing 135–137, 145, 248troubleshooting 256–257call history 93–94caller ID blocking 94caller IDs 104, 127calling cards 13calls. See phone callscamera 101–102, 258, 291Caps Lock 53car kits 96, 134–135Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
Index 299IndexCard view 9, 49, 51, 265See also wallpapercards 45, 50, 264Certificate Manager 173–174certificates 173–174Change Login Settings option 192Change Wallpaper option 176character searches 85characters 54–56charging dock 33chat rooms. See conversationschildren, safety of 281Classic app 68Clear Cache option 222Clear Call History command 94Clear Cookies option 222Clear flag command 198Clear History option 222Clips (animations in Help) 11Clock application 152–154collect calls 13colorsfor email message text 194, 199for calendar entries 136for memos 151columns 158comments 157, 159compatibility information 95, 234, 243, 247conference calls 92–93connection menu 60, 265connectionsBluetooth devices and 96, 226corporate servers and 250Internet 214network settings for 100online address books and 121Palm profile and 164phone calls and 91roaming and 98, 100timing out 251transferring files and 104, 111, 116troubleshooting 244, 255TTY/TDD devices and 99wireless 20contact lists 133, 197contact matches 97contacts 121–135adding 121, 124backing up 166car kits and 96, 134–135default account 133deleting 126, 132dialing by name 86displaying 94, 126, 129, 130driving directions for 224editing 126, 129, 130email and 197getting in touch with 131getting started with 123Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
300 IndexLauncher icons for 131linked 122linking 130–131messages and 208photos for 104–106, 127–128preferences 133–134reminders and 129ringtones for 128, 179saving information for 94, 125, 197, 209searching 97, 125selecting 89sending 134–135speed dials for 128synchronizing 121, 123, 134, 248troubleshooting 256–257unlinking 130–131vCards and 122, 135Contacts application 121–134conversations 202–204, 209See also instant messagesConversations view 204cookies 222Copy All option 58copyingcontacts and calendar from computer 78contacts from old phone 77files from computer 73–75text 57corporate accounts 188–190, 250coupling 245coverage areas 20, 244creatingemail 193–194events 137–138files 160instant messages 211memos 150messages 205–206tasks 146–147tasks lists 145credit cards 72, 120cursor 42, 43custom message 211customer support 11, 12customizingSee also preferencesCalendar application 143–145Contacts application 133, 134data usage 98email accounts 191Location Services 214phone settings 97, 100roaming preferences 98web browsers 221–222cutting text 57Ddashboard 65, 265data connection icons 29, 183Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
Index 301Indexdata roaming 99data service icons 251data service providers 252, 253data services 182–183, 251data services passwords 24data transfer 76–82Data Transfer Assistant 78–79, 82, 122, 136, 265data usage 98, 99DataViz 160dates 147, 170–171See also calendarsDay view 141default accountCalendar 144contacts 133Email 201Default Calendar option 144Default Event Duration option 144Default Event Reminder option 144default settings 260deletingalarms 154applications 52, 71, 263backed-up information 165billing accounts 72Bluetooth devices 229bookmarks 220, 221browsing history 222certificates 174contacts 126, 132conversations 209cookies 222devices 229email 192, 198events 142information 171instant messaging accounts 212list items 39, 45memos 152messages 209music 116numbers on dial pad 85online accounts 248photo albums 104pictures 108ringtones 128stored web page content 222tasks 150videos 110demagnetization 283desktop organizers 81, 232Device Info application 171–174device names 171Devices list 226devices, pairing 226–228diagnostic information 172dial pad 84dialing 84, 87, 128, 209, 221dialing prefixes 98dialing shortcuts 98Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
302 Indexdialing tones 97Digital Rights Management (DRM) 73directions 224directory assistance 12display. See touchscreendisplay size 156, 161displayingalbum headers 106calendar events 140certificates 174contacts 94, 121, 126, 129, 130email folders 199file properties 157images 256maps 132meeting participants 143messages 208notifications 177phone calls 89, 94pictures 102tasks 147videos 109, 111web pages 217Doc View 155–160Document Editing 160documentation 10, 11, 26documents 155–163Documents To Go 160Download for free option 70downloadingSee also App Catalogapplications 70email 192, 195, 253pictures 102drafts 194drag and drop gesture 45drag gesture 38, 265driving directions 224driving safety tips 95, 284–287DRM-free music files 73DTA. See Data Transfer AssistantDTMF tones 97due dates (tasks) 147, 149Eearpiece 245EarthLink accounts 187EAS. See Exchange ActiveSyncechoes 245editingcontacts 126, 129, 130email accounts 192files 160IM accounts 212memos 151Palm profile 164text 57web page bookmarks 220electrostatic discharge. See ESDemail 186–202adding pictures to 106Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
Index 303Indexalerts for 191attaching files to 157, 163, 194attaching music to 113backing up 167contacts and 197creating 193–194deleting 192, 198dialing from 87download options for 253drafts 194folders 199–200forwarding 198links in 112login settings 192managing 198merging from multiple accounts 186message headers 198opening attachments 196preferences for 200receiving 186, 192, 195replying to 197roaming and 99searching for 197sending 186, 193–194, 202signatures 192, 199synchronizing 186, 192, 195, 248troubleshooting 252–253email accountsaccessing 186changing 192creating multiple 188default 201deleting 192reordering 201setting up 187–191synchronizing 186troubleshooting 250, 252–254email addresseschanging 169entering 191, 193saving 197Email application 186–202email service providers 187–190, 252, 253emergency calls 283emergency phone numbers 87emoticons 206–208endnotes 157erasing data 165, 171–172, 260ESD safety 287–289ESMTP authentication 253EvDO data networks 30, 251, 252Event Location option 138–139Event Notes option 140Event Reminder option 144events 137–140alarms and 140, 144calendar 135–136, 137–138Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
304 Indexcreating 137–138deleting 142displaying 140locations 138–139reminders and 143repeating 139saving 138synchronizing 136, 137, 145untimed 140Excel files 155, 158–159Exchange ActiveSync accountssetting up 188–190specifications 294synchronization with phone 80Synergy feature and 9troubleshooting 250–251Exchange serverssearching over 86synchronizing with 249, 251troubleshooting 251explosive atmospheres 279exporting data 232–233extensions (phone calls) 98FFacebook accountsPhotos application and 107specifications 294synchronization with phone 80, 124factory-installed applications 292, 293favoritesemail folders 200web bookmarks 218FCC statements 270features 12feedback 245file typesopening files and 155playing music and 113viewing pictures and 102watching videos and 109filesSee also specific typeschanging contents 160copying to phone 73–75, 109, 119, 155, 160creating 160display size 156finding text in 156, 162freeing memory and 262losing 260opening 155, 160properties for 157saving 157, 162searching for 155sending 157, 163, 194sharing 157, 163storing 259filtering tasks 148Find command 156, 162finding information. See searchingflick gesture 38, 265Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
Index 305Indexfolderscopying files to 259email 199–200receiving email and 200footnotes 157formats, phone 175formatting for email message text 194, 199forward gesture 38, 176free applications 70front gesture 176Front View 27frozen phone 171, 242, 261full erase 172, 260See also erasing dataGGALs. See Global Address Listsgenres 114, 115Geotag Photos option 215gesture area 35, 58, 265gestures 9, 35–45See also specific typesadvanced 176back gesture changes 176troubleshooting 243Get email option 192Get My Music option 113Global Address Lists 86, 121Global Address Lookup option 126Google accountscreating account on website 77, 78, 81setting up account on phone 121, 135, 186specifications 294synchronization with phone 78, 80Synergy feature and 9Google Maps 223Google Weather 136HHAC 274–275HAC option 99hands-free devices 96, 245, 246–247, 285hard resets. See full erasehardware 26headsets 95, 247hearing aid compatibility. See HAChearing aids 281hearing loss 281–282help 11, 262See also troubleshootingHelp application 11history lists 94, 204, 222hospitals 279IiCal on Mac 79, 233icons 29–30data services and 251Google maps and 223Launcher 52notifications and 244Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
306 Indexreordering 52signal-strength 244web pages as 218, 219IM. See instant messagesimages 196, 256See also picturesIMAP email accounts 190, 253inbox (email) 186, 201, 253Industry Canada 271informationaccessing 9, 249backing up 164–168cutting, copying, and pasting 57deleting 165, 171entering 56, 217importing 249linked contacts 130losing 260protecting 23, 164restoring 260retrieving 10saving 58, 125system 171transferring 232installingthird-party applications 68, 261updates 65–68instant messagesaccount information 212creating 211notifications 212online status 211sending 203, 211instant messaging accounts 209–210, 212Interactive Tests 173interference 245, 247, 275, 284internal memory. See memoryinternational language settings 174Internet service providers 190–192, 252, 253ISPs. See Internet service providersiTunes files 73, 259JJavaScript option 222Kkeyboard 28, 53–54, 85keyboard shortcuts 58keywords 62Llabels 125landscape mode 217language 174Launcherapplications in 47contacts added to 131defined 265gesture 48icons 52Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
Index 307Indexpages 29, 48web pages and 217layered calendars 136light in gesture area 58lighted dial pad 84linked contacts 122–123, 130–131, 132, 265LinkedIn accounts 295linking tocontacts 130videos 112web pages 217, 221, 263list items 39, 45List Order option 133lists 56, 148local event information 12location information 214, 225See also mapsLocation Services 214–215locations 138–139lock icon 216login settings 192long-distance phone calls 12losing device 165lowercase letters 53MMac computerscopying files 104, 110, 116transferring files and 259transferring info from desktop software 79machinery, operating 280maps 132, 223, 225, 256Mark all completed command 150Mark all incomplete command 150Mark as read/unread command 198media files 259, 262media sync 73medical devices 279meeting invitations. See meeting requestsmeeting participants 143meeting requests 143, 201memory 262, 292memos 150–152, 167Memos application 150–152menus 58–60, 264, 265merged views 186, 266message headers 198messages. See email; multimedia messages; text messages; voicemailMessaging application 202–213messaging, backing up 167microphone 245Microsoft Direct Push 187Microsoft Excel files. See Excel filesRegulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
308 IndexMicrosoft Exchange ActiveSync. See Exchange ActiveSyncMicrosoft PowerPoint files. See PowerPoint filesMicrosoft Word files. See Word filesmisspelled words 56mobile network connections. See connectionsMonth view 141Move to folder command 198movie listings 12MP3 music service 117–120, 258, 259multimedia messagesaddressing 205attachments and 208contact information and 209contacts and 208creating 205–206deleting 209dialing from 87, 209displaying 208notifications 212pictures and 106roaming and 99sending 203, 205–206troubleshooting 254multitasking 9, 46music 113–120answering phone and 88deleting 116information about 118listening to 96, 113playback controls 115searching for 116, 117songs as ringtones 179, 259transferring from iTunes 73transferring to iTunes 73troubleshooting 258, 259music albums 114, 116, 117, 119Music application 113–117NnamesSee also user nameschanging Bluetooth device 229changing device 171dialing by 86sending or receiving messages and 191NASCAR Sprint Cup Mobile 184national emergency phone numbers 87network connections. See connectionsnetwork settings 100network times 171next gesture 176, 243NFL Mobile Live 184–185normal use position 283notes 140, 147notifications 29, 63Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
Index 309Indexcontacts and 89defined 266displaying 177messages and 191, 212reordering 65responding to 244sounds for 88troubleshooting 254update 65voicemail and 100Now Playing list 115, 116numbers 85, 154OOffice Outlook. See Outlookonline accounts 134, 186, 248, 266, 294See also accounts; email accountsonline address books 86, 121online calendars 136, 144See also calendarsonline status 211online support 11, 12openingapplications 46–48attachments 196, 208files 155, 160maps 132web pages 216, 221operating system 268operator assistance (phone) 13Option key. See orange keyorange key 28, 266organizer features 121outage information 253Outlook 79, 187, 249overdue tasks 147Ppacemakers 279page indicators 29, 48pairing devices 226–228Palm Desktop software 79, 249Palm Music Assistant 73Palm online support 11Palm OS 68Palm Pixi phone 9See also phonePalm profile 10, 17, 260, 266, 295Palm profile account 82, 267backing up 164–168Palm Synergy feature. See Synergy featurePalm webOS 68partial erase 172, 260See also erasing datapartnerships. See pairingpasskeys 227Password is Required field 72passwords 23–24changing 24, 170entering 54instant messages and 212PDF files and 161Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
310 Indexscreens and 177pasting text 57pauses in phone numbers 125PDF files 160–163PDF View 160–163performance 243Personal Identification Numbers. See PINspersonal information 23, 260phoneSee also phone callsactivating 16, 182answering 87, 89, 91applications compatibility 68caring for 282compatible devices for 247conference calls 92data services and 251dialing 84–87, 128, 221disposing of 278emergency calls and 87formats 175languages 174number for 93preferences for 97–100redialing 87regional settings for 174renaming 171replying to conversations and 203resetting 171–172restarting 171, 242, 246safety information 11, 95setting up 16–18silencing ringer for 88specifications 290status of 29system information about 171third-party applications and 261transferring information to 77, 232troubleshooting 172, 244–246TTY/TDD devices and 99turning on or off 18–21updating 65–68volume 22, 90phone calls 87–89adding a second 91applications and 91conference calls 92–93contact information for 94contacts and 93directory assistance for 12driving and 95, 284–287ending 91getting operator assistance with 13getting started with 21hands-free devices and 96hold 90, 91information about 89, 94making 84, 87, 89, 221managing 90Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
Index 311Indexmessages during 205replying to 89ringtones for 128, 179searching and 10searching for contacts and 97sending to voicemail 89shortcuts for 98swapping 92phone headsets 95–96, 247phone icons 29phone numbersadding to contacts 94finding 93speed dials for 129Phone Reset Options settings 172phone settings 97–100photo albums 103–104photo header 105Photobucket accounts 295Photos application 102–108photos. See picturespictures 101–108albums and 103–104backing up 167contacts and 104–106, 127–128deleting 108displaying 102downloading 102sending 106, 205, 206, 254specifying as wallpaper 176taking 101–102, 258uploading 106–108wallpaper and 106pinch in gesture 41, 267pinch out gesture 41, 267PINs 177play lists 115, 116Play sound option 191playback controls, music 115playback controls, video 109, 112playingmusic 115videos 109, 112voicemail messages 89Playlist view 115podcasts 73POP email accounts 190, 253power button 31power specifications 277PowerPoint files 155, 159–160power-saving feature 19, 246preferences 164–180See also customizingbuddies 204calendars 143–145contacts 133–134email 200phone calls 97–100reminders 144web browsers 221–222preferred roaming list 100Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
312 Indexprefixes 98presentations. See PowerPoint filesprevious gesture 176, 243priority settingsemail 194tasks 147processor 290product updates. See updatesprofile 10, 164, 266protecting information 23, 164punctuationPurge completed command 151QQuick Launchapplications in 46–47, 51defined 267gesture 38icons 52Quick Tests 172Rradio 183, 290Radio Frequency 272–274recurring events. See repeating eventsrecycling 278redialing phone numbers 87redirectors (web pages) 255Regional Settings application 174–175reinstalling applications 71reminders 125, 129, 140, 143, 144See also alarmsRemove Contacts Account option 134Remove Email Account option 192renaming devices 171, 229reorderingbookmarks 220cards 50email accounts 201icons 52notifications 65task 149repeating events 139repetitive motion injuries 280Reply-to address option 192Reset Voicemail Count option 100resets 171, 260restarting phone 171, 242restaurant information 12restoring data 260reviews 70, 71RF energy 284ringer switch 27, 88, 153, 178, 179ringtone volume 153ringtones 128, 178–180roaming 98, 100roaming charges 66roaming list 100Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
Index 313Indexrows 158Ssafety information 270, 272–274, 279–289SAR 272–274satellite photos 223savingattachments 196calendar events 138contacts 125email addresses 197files 157, 162images 196information 58, 125phone numbers 94pictures 106web page bookmarks 220schedules. See calendarsscreenbrightness 19, 175caring for 27troubleshooting 238, 242turning on or off 18, 21, 175unlocking 177–178waking up 21Screen & Lock application 175–178scroll gesture 29, 39–40searching 10, 61–63for applications 48for emails 197for memos 151for services 225for text in files 156, 162Secure Unlock option 177secure websites 216, 256securitySee also Certificate Managererasing data from phone 171locking the screen 175, 177–178Palm profile 170seizures 280Select All option 58sendingcontacts 134–135conversation messages 203document files 157email 186, 193–194, 202instant messages 211music 113PDF files 163pictures 106, 205, 206, 254text messages 205–206videos 254service plans 12See also accounts; data servicesSet a ringtone option 128Set due date for all command 149Set flag command 198Set speed dial command 129Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
314 Indexsetting upAmazon accounts 117billing accounts 71hands-free devices 96phone 16–18voicemail 22share option 202sharingimages 196videos 112Shift 53shopping information 12shortcuts 58, 98Show Contact Matches option 97Show Email option 192Show Icon option 191signal 244, 245signal-strength icon 20, 244Signature option 192, 199Simple PIN option 177slides. See PowerPoint filessmart folders 201, 267smartphone 232, 233SMTP servers 253snooze 143, 153soft resets. See partial erasesoftware 249software updates 65–68songs. See musicsounds 178–180See also specific typeSounds & Ringtones application 178–180speakerphone 245speakers 96Specific Absorption Rate. See SARspecifications 290–293speed dialing 86, 128spelling errors 56spreadsheets. See Excel filesSprint 411 12Sprint account passwords. See account passwordsSprint Customer Service 12Sprint National Network 182, 183Sprint Navigation 224–225Sprint online help 11Sprint Operator Services 13Sprint service plans 12See also accounts; data servicesSprint TV 183static 245, 247stereo headsets 95, 96storage space 262streamingmusic 113videos 111subaccount passwords 23swapping phone calls 92swipe gesture 37, 267Sym key 28, 267symbols 54Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
Index 315IndexSync deleted emails option 192Sync Now option 133synchronization 247–251defined 247desktop software, Google, and phone 81email 186, 192, 195Facebook information 80, 124online accounts 134, 145online calendars 135–137, 145online contacts 121, 123, 134retrieving information and 10, 249setting up 248troubleshooting 250–251Synergy feature 9, 76, 121, 135, 186, 202, 267system information 171system updates 65–68, 267See also updating phoneTtap gesture 36, 242, 268taps, troubleshooting 242task listsassigning tasks to 147creating 145deleting 150filtering 148reordering items in 149tasks 145–150backing up 168completing 147, 149creating 146–147deleting 150displaying 147due dates for 149priorities 149renaming 148reordering 149Tasks application 145–150TDD 99technical support 11, 12temperature ranges 293tests. See Quick Tests; Interactive Teststext 156, 162copying, cutting 57formatting 194, 199pasting 57searching 156, 162selecting 42–44text messages 202–206addressing 205contacts and 208, 209creating 205–206deleting 209dialing from 87, 209displaying 208links in 112notifications 212phone calls and 87, 90roaming and 99sending 203, 205–206troubleshooting 254text selection gestures 42–44Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
316 Indextext telephones. See TTY/TDD devicesthird-party applicationsadding to phone 68backing up 168freeing internal memory and 263losing 260synchronizing using 249troubleshooting 261–262third-party phone calls 13throwing 39thumbnail images 102time formats 170time zones 171times 170–171Tips (Help application) 11title bar icons 29Top View 31touchscreen 28, 35See also screensTouchstone charging dock 33traffic information 223, 225transferring data 76–82from computer 232–233computer to phone 78Exchange to phone 80Facebook to phone 80Google to phone 80old phone to new 77planning for 76troubleshooting 259troubleshootingapplications 171, 242, 243, 250backing up data 260battery 233Bluetooth devices 246–247data services 251erasing data 260gestures 243hands-free devices 245, 246–247messaging 254performance 243phone 244–246Quick Tests and 172screens 242universal search 257updates 261trusted partnerships. See pairingTTY/TDD devices 99Turn off Airplane Mode option 20Turn Off and Erase Data option 165Turn on Airplane Mode option 19TV. See Sprint TVUunauthorized users 23universal search 61–63, 85, 257, 268See also searchingRegulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
Index 317Indexunlinking contact information 131unlocking the screen 177–178untimed events 140See also calendars; eventsup gesture 39, 47Update PRL option 100updatesnetwork settings 100phone 65–68, 261updatingapplications 65–68, 71, 264billing accounts 72uploading pictures 107, 108uppercase letters 53URLs 216, 218, 219USB Drive mode 74, 259user names 23, 182, 212user profile 10, 164, 266user safety information 279–289VvCards 122, 135VCF format 122video albums 103videos 108–112answering phone and 88deleting 110iTunes 73linking to 112playback controls 109, 112searching for 111, 112sending 254troubleshooting 254watching 108, 111Videos application 108–111views 9See also cardsVista computerscopying files 104, 110, 116Outlook 2007 79transferring info from desktop software 79Voice Network 99voicemail 22, 89, 100Voicemail Count Reset option 100volumeadjusting for phone calls 90alarm 153phone call 22system sounds 178troubleshooting 245VPN server connections 190Wwaking up the screen 21wallpaper 106, 176See also Card viewweak signals 244, 245web addresses 216, 218, 219Web browser 215–222web pagesaccessing information on 10bookmarking 218–221Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.
318 Indexclearing browsing history for 222clearing cache for 222dialing from 87display options for 217displaying images on 256entering information on 217, 256linking to 217, 221, 263navigating through 217opening 216, 221recently viewed 221refreshing 217troubleshooting access to 255web search 62web-based email 186, 190, 191webOS operating system 268websitesaccessing secure 216, 256activating phone 16blocking popups from 222browsing 99connecting to 215–216customer support 11, 12disabling JavaScript for 222freeing internal memory and 263opening a second browser 216playing music from 113playing videos from 111searching for 216troubleshooting connections to 255uploading pictures to 107, 108Week view 141Wide View 156Windows XP computerscopying files 104, 110, 116transferring info from desktop software 79wired headsets 95wireless services 19–21, 246Word files 155, 157–158worksheets. See Excel filesYYahoo! accounts 187YouTube application 109, 111–112Zzoom gesture 41–42Regulatory Submission (10.26.09). Palm, Inc. Confidential. Top Secret.

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