Panasonic of North America 927150TX Hearing Aid User Manual WH 17C 15C 13C indd

Panasonic Corporation of North America Hearing Aid WH 17C 15C 13C indd

Revised User Manual

Operating InstructionsHearing Instrument R1-W Model No. WH-R17CModel No. WH-R15CModel No. WH-R13CBefore using the Panasonic Hearing Instrument R1-W series, please be aware of the following restrictions:· R1-W series cannot be used outside the United States.The information contained in this manual is important for safe and reliable operation. Anyone who will handle, maintain, store, or dispose of your hearing instrument should read this document. Carefully read and thoroughly understand this entire document before attempting to set up and operate the hearing aid. Failure to follow the operating instructions may result in poor performance of the hearing aid or even can result in serious and sometimes permanent bodily injury. Keep this document for future reference. If you have any questions, consult the dispenser where you purchased your hearing aid. The Limited Warranty document is enclosed together in the package. Keep it in a secure place. Make sure that it is properly completed, signed with the authorized dispenser’s name, and filled in with date of original purchase, name of dispenser and other important information.
2Before UseIntroductionWe would like to thank you for purchasing the Panasonic Hearing Instrument.The Panasonic Digital Hearing Instrument helps optimize both intelligibility and comprehension for the hearing impaired. The type of hearing aid that will work best for you depends on the type and severity of your hearing loss and usage conditions. You will need to get a thorough hearing evaluation and have your ears examined by an ear specialist or an audiologist. They will suggest the most appropriate type of hearing aid for you depending on the type and degree of hearing loss. In order to get the right hearing aid that will be tailored to meet your individual needs and lifestyle, be sure to have your hearing aid properly fitted and fine-tuned to your ears, as an improper fit can cause comfort and flexibility issues, and even further damage to the ear.It is important to keep in mind that hearing aids will not restore normal hearing, nor will they halt the progression of hearing loss. They are intended to compensate for impaired hearing. They should be used only for the purpose they are designed and directed. Carefully read the instructions and make sure you fully understand the operation of the hearing aid before using it.Continuously operating equipment
3Before UseBefore UseOperationsReferenceContentsBefore UsePackage contents ........................................................... 4Warning to hearing aid dispensers .................................. 6Important notice for prospective hearing aid users ............7Children with hearing loss ................................... 8Safety precautions .............................................. 9Usage instructions ............................................ 16OperationsComponent description ................................................ 20Basic operational flow .................................................. 20i-i. Battery insert/removal with Battery Easy Care Tool ........21i-ii. Manual battery insert/removal ................................. 24ii. Wearing the hearing instrument ................................ 25iii. Turning on the hearing instrument ................26iv. Adjusting the memory switch ....................... 27v. Adjusting the volume control......................... 28vi. Turning off the hearing instrument ............... 29vii. Removing the hearing instrument ................ 29Use with telephone .......................................... 30ReferenceCarrying case ............................................................... 30Hearing instrument dryer .............................................. 31Setting the hearing instrument in the hearing instrument dryer .32Wax guard replacement ............................................... 34Removing the eartip ..................................................... 35Attaching the eartip ..................................................... 36Retention loop setup .................................................... 38Receiver unit replacement ............................................. 40Top cover replacement ................................................. 41Cleaning and maintenance ............................... 42For first-time users ............................................ 43Troubleshooting guide ...................................... 44How family and friends can help ....................... 46Performance .................................................... 47Specifications ................................................... 55Information ...................................................... 56FCC compliance ................................................ 59Warranty and customer service .............Back cover
4Before UsePackage contentsThe Panasonic hearing instrument R1-W series comes with the following items.If there are any missing or defective items, please inform your dispenser.Components· Battery Easy Care Tool QTY: 1· Wax guard QTY: 2· Replacement tool for wax guard QTY: 1· Retention loopQTY: 1· Main unitQTY: 1(Receiver unit and eartip are integrated with the main unit by dispenser.)· Carrying Case QTY: 1· Hearing instrument dryer QTY: 1Cleaning brushMain unitReceiver unitEartipPlastic bag containing desiccant
5Before UseVOLMEMORYDocumentation set· Operating Instructions· Quick Tips· Limited WarrantyOptional Accessories (sold-separately)· Consult your dispenser.Remote Control(WH-0M1201A)Hearing Hub(WH-0M1101A)Battery (sold-separately)· Zinc air battery (size 13)
6Before UseWarning to hearing aid dispensersA hearing aid dispenser should advise a prospective hearing aid user to consult a physician if it is determined through inquiry, actual observation, or review of any other available information, that the prospective user has any of the following conditions:· Visible congenital or traumatic deformity of the ear.· History of active drainage from the ear within the previous 90 days.· History of sudden or rapidly progressive hearing loss within the previous 90 days.· Acute or chronic dizziness.· Unilateral hearing loss of sudden or recent onset within the previous 90 days.· Audiometric air-bone gap equal to or greater than 15 decibels at 500 hertz (Hz), 1 000 Hz, and 2 000 Hz.· Visible evidence of significant cerumen accumulation or a foreign body in the ear canal.· Pain or discomfort in the ear. A hearing aid must be programmed and adjusted by the dispenser on an individual basis. Inappropriate hearing aid setting may cause damage to the ears of your customers. If you have any questions about fitting, contact the Panasonic sales division below.Company name:Panasonic Corporation of North America Healthcare GroupAddress:One Panasonic Way, 1H-6, Secaucus, NJ 07094Telephone No.:1-888-422-6309
7Before UseImportant notice for prospective hearing aid usersGood health practice requires that a person with a hearing loss have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists or otorhinolaryngologists. The purpose of medical evaluation is to assure that all medically treatable conditions that may affect hearing are identified and treated before the hearing aid is purchased.Following the medical evaluation, the physician will give you a written statement that states that your hearing loss has been medically evaluated and that you may be considered a candidate for an audiologist or a hearing aid dispenser, as appropriate, for a hearing aid evaluation.The audiologist or hearing aid dispenser will conduct a hearing evaluation to assess your ability to hear with and without a hearing aid. The evaluation will enable the audiologist or dispenser to select and fit a hearing aid to your individual needs.If you have reservations about your ability to adapt to amplification, you should inquire about the availability of a trial-rental or purchase-option program. Many hearing aid dispensers now offer programs that permit you to wear a hearing aid for a period of time for a nominal fee after which you may decide if you want to purchase the hearing aid.Federal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation from a licensed physician. Federal law permits a fully informed adult to sign a waiver statement declining the medical evaluation for religious or personal beliefs that preclude consultation with a physician. The exercise of such a waiver is not in your best health interest and its use is strongly discouraged.
8Before UseChildren with hearing lossIn addition to seeing a physician for a medical evaluation, a child with a hearing loss should be directed to an audiologist for evaluation and rehabilitation since hearing loss may cause problem in language development and the educational and social growth of a child. An audiologist is qualified by training and experience to assist in the evaluation and rehabilitation of a child with a hearing loss.
9Before UseSafety precautionsFollow the instructions below to reduce the risk of personal injury or damage to the hearing instrument.The following symbols are used throughout this document, and contain important differences regarding the probability of serious injury. These definitions are as follows:WARNINGCAUTIONIndicates a potentially hazardous situation that could result in death or serious injury.Indicates a possible hazard which if not avoided may result in minor to moderate injury. It is also used to alert against unsafe practices that can result in property damage.The following symbols specify behavior or actions which are not allowed and an instruction that must be carried out.Do Not (Not Allowed) Mandatory Attention, consultACCOMPANYING DOCUMENT
10Before UseSafety precautions (Continued)Keep out of reach of children and pets.A hearing instrument and its components can be a choking hazard and cause possible internal injury if swallowed. To prevent accidental ingestion of hearing instrument or its components and/or accessories, secure them in a safe place where they are not accessed by infants, small children, pets, or others who might accidentally swallow them.Keep batteries away from children and pets.Hearing instrument batteries can be easily swallowed and pose a choking hazard and possible internal injury. To prevent accidental ingestion, secure batteries in a safe place where they are not accessed by infants, small children, and pets. Dispose of used batteries immediately.WARNING· If swallowed, obtain immediate medical attention.·If swallowed, call the 24-hour National Button Battery Ingestion Hotline collect at 1-(202)-625-3333. Seek medical attention.
11Before UseDo not let others use your hearing instrument.Inappropriate use of a hearing instrument can cause severe damage to the ear. Do not let children play with the hearing instrument. Keep the hearing instrument out of reach of children.Do not disassemble, short-circuit, or expose the zinc air battery to water or fire.Failure to heed this warning may result in leakage or explosion, which can lead to injury or contamination of surrounding factors.WARNING
12Before UseCAUTIONSafety precautions (Continued)Do not use the hearing instrument near any device that emits high frequency radio waves or generates a strong magnetic field.The hearing instrument may emit acoustic feedback which can result in hearing damage.•Remove your hearing aid while undergoing any kind of electromagnetic treatment such as X-Rays, Magnetic Resonance Imaging (MRI), Computerized Axial Tomography (CAT), Electroencephalogram (EEG), Electrocardiogram (ECG), Short-Wave Diathermy, or other electrical or magnetic treatment.•Other types of radiation such as burglary alarms, room surveillance systems, radio equipment, and mobile phone will not damage the hearing aid. They could, however, affect the sound quality or produce unusual sounds in the hearing aids.
13Before UseDo not modify or disassemble the hearing instrument.Failure to heed this warning may result in damage to the ear.Do not immerse the hearing aid in water, and do not allow it to get wet.It may short-circuit and become damaged.· Contact your dispenser if you need to have your hearing instrument adjusted, or if you encounter unexpected behavior of the hearing instrument.Do not use any other receiver unit.Use of another type of receiver unit that is not provided by your dispenser may generate loud sound, which can damage hearing.CAUTIONMake sure that the battery is fresh and installed correctly.Pay attention to the polarity. Inserting the battery incorrectly can result in a burst, leak, or damage to the unit.
14Before UseSafety precautions (Continued)Before wearing a hearing aid, have your ear examined by a licensed physician, or get a hearing evaluation from a hearing instrument specialist or an audiologist.If the wrong type of a hearing aid is selected, or a hearing aid is used in an improper manner, it can cause ear or hearing damage.CAUTIONAsk the dispenser for a proper fit.Inappropriate fitting may result in damage to your hearing. Have your hearing aid fitted to your individual needs.Confirm that the hearing instrument is completely free of burrs and cracks.Rugged projection like sharp edges and rough burrs protruding from the surface of the hearing instrument can cause cuts and nicks to the skin.· When cleaning your hearing aid, wipe it gently with a soft cloth. Never use organic solvents such as alcohol, paint thinner, or benzene. Failure to heed this caution may result in deformation of the hearing instrument or cracking on the surface.
15Before UseCAUTIONBefore wearing the hearing instrument, make sure that the eartip fits into place.If the eartip is not securely attached, it may come off and remain in the ear. Never attempt to remove the eartip with use of any device. Attempting to remove it on your own may cause damage to the ear. Consult your physician immediately.· Do not use eartip if damaged.Stop using the hearing instrument if you experience any physical discomfort.If you keep using the hearing instrument when you suffer from headache, dizziness, pain in the ear or skin abnormality at the ear such as swelling and rash, your condition may become worse.· Stop using the hearing aid immediately and consult your physician.
16Before UseStop using the hearing instrument if you notice draining fluid from your ears. Do not use the hearing instrument without resolving any problems that may cause drainage from the ear. Discharge from the ear adhering to the receiver may obstruct the sound, affect the hearing quality, or damage the hearing instrument Consult your physician to resolve the draining condition.Clean the ear canal before each use of the hearing instrument. Eartips can collect cerumen (earwax), which can clog the earphone and lower the sound quality. Safely clean earwax out of your ear.Usage instructionsDo not drop, hit or shake the hearing instrument. Do not subject it to high impact, vibration, or impact. Drops and impacts will cause scratches, cracks and damage.Do not forcefully bend or pull on the receiver. The receiver can get deformed.The hearing instrument and its remote control and Hearing Hub are designed to comply with the United States regulations and are intended for use in the United States.If you experience some physical discomfort such as pain in the ear or skin abnormality, stop using the hearing instrument, seek immediate medical treatment then contact your dispenser.Take off the hearing instrument before you go to sleep.After using hair styling products and skin care products, do not touch the hearing instrument without first washing your hands. Do not put sunscreen or tanning lotion around the area where your skin comes in direct contact with the hearing instrument. Care and handling instructionsFor proper care and handling of your hearing instrument, be sure to read and follow the instructions below. Preventive maintenance can help extend the life span of your hearing instrument.
17Before UseAvoid high temperatures, moisture, humidity and dust. · Do not use the hearing instrument in the shower or while swimming. · Do not touch the hearing instrument with wet hands. · Remove the hearing instrument before applying hair spray. · Do not use the hearing instrument with wet hair. Dry your hair as leaving it soaking wet will wet your hearing instrument. · Do not leave or store the hearing instrument in a damp location (bathroom), dusty environment or in direct sunlight, high temperature or humidity (such as in an automobile).The hearing instrument has no special protection against ingress of water.· Equipment not suitable for use in the presence of flammable anesthetic agents mixed with air, oxygen, or nitrous oxide.CAUTION
18Before UseUsage instructions (Continued) Proper battery handling and maintenanceIndividual zinc air cells are stored with an adhesive tab. The factory seal must not be peeled off until the battery is required for use.The tab seals the air hole on the battery. Once the tab is removed, it takes approximately 30 seconds before the battery is activated. Wait until the battery is ready.If you do not use the hearing instrument for a week or longer, remove the battery and put the tab back on its plus (+) end. Place the battery with the plus (+) sign facing down and store the battery in an area that sustains approximately 60 percent moisture. If you fail to do this, the battery will deteriorate quickly and will be completely exhausted in about a month.If the battery is running low, the hearing instrument will make an alert or warning chime.If the battery has not been used for a long period of time, it may swell. A weak or dead battery can severely affect the functioning of your hearing instrument. Replace it with a new one immediately.The amount of battery life varies depending on the type and amplification of your hearing instruments and the number of hours of use.Moisture accumulation in the hearing instrument causes not to function correctly. Wipe clean with a dry cloth.With or without an adhesive tab, do not stack more than three batteries on top of each other or let them come in contact with each other.Adhesive tabZinc air battery
19Before UseDo not store or carry the battery with metal jewelry or objects such as coins, nails, screws, hair pins or the like. Never carry loose batteries. If they come in contact with each other or other metal objects, they will short out.Do not expose the battery to moisture or rain.The battery absorbs carbon dioxide from the atmosphere, resulting in its short life span. Do not use near a heat source. Hearing instrument maintenance Before putting your hearing instrument in the hearing instrument dryer, wipe off any dirt, dust, oil or sweat that is left on the hearing instrument and battery with a clean soft cloth. Do not leave the hearing instrument exposed to direct sunlight, extremely high temperatures and humidity.When not wearing your hearing instrument, store it in its carrying case.To prevent accidental ingestion of hearing instrument, components and accessories, secure them in the carrying case.
20OperationsInput sound directionBattery compartment with ON/OFF switchReceiver unitMicrophone (sound inlet)ReceiverEartipComponent descriptionMemory switchBasic operational flowi-i. Battery insert/removal with Battery Easy Care Tool ...............Pages 21-23i-ii. Manual battery insert/removal .................Page 24ii. Wearing the hearing instrument ..............Page 25iii. Turning on the hearing instrument ...........Page 26iv. Adjusting the memory switch ..................Page 27v. Adjusting the volume control ...................Page 28vi. Turning off the hearing instrument ..........Page 29vii. Removing the hearing instrument ............Page 29
21OperationsSet the hearing instrument in the battery easy care tool.1i-i. Battery insert/removal with Battery Easy Care ToolAdjust the dial to the white indicator then set your hearing instrument into the hearing instrument holder.DialWhite indicatorBattery Easy Care ToolInstrument holderRotate the dial on the back of the tool clockwise until it snaps into the “Battery” position.DialBattery symbolSee the back of the tool. The dial points to the “CHANGE BATTERY”.
22OperationsInstall a zinc air battery.2Close the battery compartment cover.3i-i. Battery insert/removal with Battery Easy Care Tool (Continued)Put a zinc air battery in the battery holder , as shown in the figure below. Slightly press and slide the battery into the direction, as indicated by the arrow .Zinc air battery· Use a zinc air battery (size 13). Peel off the tab on the plus side then place the battery in the battery holder, with the plus sign facing up.· Slide the battery, so the battery will push the lock slider down, and automatically be installed in the hearing instrument. Release the lock slider when the battery pops in.Lock sliderRotate the dial on the back of the tool counterclockwise until it snaps into the white indicator. Battery Easy Care ToolWhite indicatorDialSee the back of the tool. The dial points to the “REMOVE HEARING INSTRUMENT”.
23OperationsRemove the hearing instrument.4Turn the battery easy care tool upside down so the hearing instrument will pop out. Hold out your hand and catch it when it falls.· Do not pull the tube section of the receiver unit, which will cause damage to the receiver unit.Remove a battery with Battery Easy Care Tool1. Set the hearing instrument in the battery easy care tool in the same manner as you insert the battery into the tool.2. Press and pull the lock slider into the direction, as indicated by the arrow. Holding the slider, turn the battery easy care tool upside down, so the battery will pop out. Hold out your hand and catch it.See the back of the tool. The dial points to the “CHANGE BATTERY”.
24OperationsFor removal, turn the main unit upside down and pull out the battery.i-ii. Manual battery insert/removalInsert the zinc air battery.2Close the battery door.3Adhesive peel tabWhen inserting a new battery (size 13), pay attention to the battery terminal. Place a new battery in the compartment with the plus sign facing up.· If you keep the battery door shut, the switch remains turned on, and acoustic feedback or whistle sound may be produced. Be sure to turn off before wearing the hearing instrument.· You can set the power on delay (the amount of time until audio output gets fully activated after closing the battery door). Consult your dispenser for details.· Keep the tab for future use to prevent battery drain when not in use. Open the battery door.1Place a tip of your forefinger under the edge of the swing-out door and gently pull outward. · Do not open the battery door too far, or damage is likely to occur.· Peel off the tab placed on the plus sign after the battery is securely in place.
25Operationsii. Wearing the hearing instrumentPosition the hearing instrument behind the ear.1Hold the main unit and carefully place the hearing instrument behind your ear wrapping it over the top of your ear.· Make sure that the hearing instrument is powered off.Insert the eartip in the ear.2Gently insert the eartip into your ear canal by pressing the receiver with your fingertip.· Pushing the eartip far inside the ear can hurt your eardrum.Eartips are available in different types and sizes as follows:·Closed type (S/M /L)·Open type (S/M/L)·Double dome type (M/L)CAUTION
26Operationsiii. Turning on the hearing instrumentHolding the main unit, close the battery door completely.1
27Operationsiv. Adjusting the memory switchAdjusting the memory switch.1Memory switchWH-R17C/WH-R15C :Up to 4 programsWH-R13C :Up to 3 programs· By pressing the memory switch button, you can change listening modes (memory programs) depending on the environmental conditions. Press the memory switch while the hearing instrument is on, so you can change the setting.· If the instrument is turned off then back on again, the mode will be returned to Memory 1.· The memory programs can be customized according to your needs and preferences. Consult your dispenser for details.Memory 1 (the hearing instrument is turned on)Memory 2Memory 3Memory 4(Chimes twice)(Chimes three times)(Chimes four times)(Chimes once)
28Operationsv. Adjusting the volume control Adjust the volume by pressing the volume control key. 1· The available communication distance between your hearing instrument and Remote Control or Hearing Hub is up to approximately 15.7 inches (40 cm).· Do not use the Remote Control and Hearing Hub if you are fitted with a cardiac pacemaker.Within approx. 15.7 inchesVOLMEMORYVolume controlRemote ControlWH-0M1201A· Optional Remote Control and Hearing Hub are sold separately.Hearing HubWH-0M1101A· The communication range varies depending on which direction you point your Remote Control or Hearing Hub. See the manual of the Remote Control for details.CAUTIONThe illustration shows the Remote Control.
29Operationsvi. Turning off the hearing instrumentvii. Removing the hearing instrumentOpen the battery door completely until it clicks.1· Open the battery door until the stopper is kept in a locked position, as indicated in the figure above. If it is not open enough, the hearing instrument may remain powered on.Remove the eartip in your ear.1· Make sure that the hearing instrument is powered off.Hold the receiver and pull it straight out.
30OperationsUse with telephone· If it is too close to the microphone, acoustic feedback or whistle can be caused. To avoid this, keep some distance between the telephone (both landline and mobile) and the microphone.Hold the handset near the hearing instrument and move it to find the best position to listen to the voice.Carrying caseCarrying caseZinc air batteryCleaning brushHearing instrument· Remove the battery from your hearing instrument to prevent power from accidentally being turned on.· Handle the receiver unit with care. It is subject to accidental damage and breakage.MicrophoneSee the attached guidelines for complete details.
31ReferenceHearing instrument dryer1Unscrew the lid and take the plastic bag containing desiccant out of the hearing instrument dryer.2· Turn the inner cap to the left until it comes off.Plastic bag containing desiccantLidCaseTwist the inner cap clockwise and detach it from the lid.LidInner cap3Take the desiccant pack out of the plastic bag and put it on the inner cap. Inner capDesiccant pack4Screw the inner cap back on the lid.Open· Turn the inner cap counterclockwise to tighten it.Inner capDesiccant packSee the attached guidelines for complete details. Lid· When you open the plastic bag, be careful not to tear the desiccant pack.
32ReferenceSetting the hearing instrument in the hearing instrument dryer1Set your hearing instrument in the Battery Easy Care Tool.2· Do not remove the battery from your hearing instrument.Hearing instrumentBattery Easy Care ToolSet the battery easy care tool in the hearing instrument dryer.“Battery” symbol· Make sure that the dial snaps into the “Battery” symbol; air exposure to the battery will decrease the service life time.[Monaural] [Binaural]
33ReferenceBattery Easy Care Tool containing the hearing instrument3Screw the lid until tightly closed.Lid· The hearing instrument dryer removes accumulation of moisture in the hearing instrument. Moisture can damage the internal, electronic components. For optimum hearing instrument care, it is recommended to use a hearing instrument dryer before retiring for the night so it will take away moisture overnight.· Before using the hearing instrument dryer, wipe off any dirt, dust, oil or sweat that is left on the hearing instrument and battery with a clean soft cloth.· A tiny packet of silica gel is included in the hearing instrument dryer. Make sure that the lid is on tight. If the lid is loose or off the case, the silica gel will absorb moisture from the outside air. · Blue silica will slowly change its color as it absorbs moisture. When it reaches its saturation point and turns pink, replace it with a new one. Silica gel packets are available at your dispenser.CAUTION· Desiccants are not edible. Keep them away from children and pets.· Do not place the battery directly in a hearing instrument dryer. Once activated, the battery will be consumed quickly as its chemicals tend to dry out. This will significantly shorten the battery service lifetime.
34ReferenceWax guard replacement (Consult your dispenser)A wax guard is attached to the head of the receiver. If you feel that sounds are too muffled, or you have experienced a clogged feeling in your ears, you may have dirt, dust and wax build up in the wax guard. Replace a dirty wax guard with a new one. It can affect the performance of your hearing instrument.1Replacement toolA For removal (+)B For insertion (-)Insert a new wax guard into the “B” side of the tool.Insert the wax guard that is currently being used into the “A” side of the tool.Pull out the tool, as indicated by the arrow in the illustration. The wax guard will come off.Push a new wax guard (Step 1) down into the head of the receiver in place.Pull out the tool, as indicated by the arrow in the illustration. The wax guard is securely held in place.2345Wax guard Receiver· Use only the supplied wax guard.
35ReferenceRemoving the eartip (Consult your dispenser)Choosing the right receiver unit and eartip is essential to comfort, a secure fit, and an appropriate directional response from the hearing instrument. Panasonic’s eartips are available in different sizes and types.Open (S/M/L)Closed (S/M/L)Double dome (M/L)· The double-dome eartip supports the increased power receiver only.· An open fitting is non-occluding, comfortable fit with a natural sound. A closed fitting has the advantage of increased gain, minimizing problems with feedback. A double-dome fitting is more stable ensuring less sound leakage out of the ear canal. Comfort may be an issue for those who wear them for long periods of time. Your dispenser will select the most suitable eartip. If you want to try on different sizes or types, contact your dispenser for assistance and replacement eartip.ReceiverHolding the receiver, remove the eartip.· If the eartip comes off and sticks in your ear, never attempt to remove it with use of any device. Consult your physician immediately.· Never use a damaged eartip.CAUTION
36ReferenceAttaching the eartip (Consult your dispenser)1Attach the eartip to the receiver.2Squeeze the eartip attached to the receiver down into the drilling hole until it is securely in place.Drilling holeReceiver· Holding the receiver with your thumb and forefinger, gently push the eartip into the receiver.Carrying case· Do not hold the tube with excessive force.
37Reference3Make sure that the eartip is securely attached to the receiver.· The eartip must be securely attached, as indicated in the illustration below. [Correct]The head of the receiver is not visible.Viewed from the sideHead of the receiverEdge of the eartip· The above illustration shows an eartip in size M.[Incorrect]The head of the receiver is visible.The head of the receiver is loose, not firmly fastened or securely attached.· Be sure to bridge a gap by squeezing the eartip down into the receiver.· If the eartip is not securely attached, it may come off and remain in the ear. Make sure that the receiver fits snugly in the eartip, otherwise squeeze the eartip all the way down into the receiver.
38ReferenceRetention loop setup (Consult your dispenser)1Get the retention loop in the right direction, and pass the receiver unit through the loop. Insert the hook of the retention loop into the slot of the receiver unit.2Pull the loop, as indicated by the arrow in the figure below. Make sure the receiver unit is held steadily in the retention loop.3Position the retention loop in the concha of the ear after inserting the eartip into the ear.Retention loopIf your eartip easily slips out of the ear, you can try the supplied retention loop for better hearing. Retention loopConcha
39ReferenceRemoving the retention loop· Use only the supplied retention loop. Use of other retainers may cause hearing damage.· Make sure that both the eartip and retention loop are securely attached to the receiver, respectively.Holding the receiver with your fingers, twist and pull the retention loop off, as indicated by the arrow in the figure.CAUTION
40ReferenceReceiver unit replacement (Consult your dispenser)1Holding the main unit, pinch the plug of the receiver unit with an anti-skid pad* to detach the receiver unit from the main unit. Do not twist or pull too hard.2Insert the plug of the receiver securely into the main unit as indicated in the figure below. Make sure that the receiver unit is facing in the right direction.Receiver units are available in sizes 0, 1, 2 and 3. If your receiver does not fit properly, then consult your dispenser.Receiver unitAnti-skid padMain unit* Anti-skid pads are not included in the package.Plug of the receiver unitMain unit· Use only the supplied receiver unit. Use of other receivers may cause hearing damage.· Make sure that the battery has been removed when inserting or removing the receiver unit.CAUTION
41ReferenceTop cover replacement (Consult your dispenser)· The tabs are held securely in place.Be sure to follow the instructions below. An attempt the other way may crack or break the top cover.Removing the top cover1Open the battery compartment door.2Lift the area indicated by the arrow in the figure at right.Installing the top cover1Insert the top edge to bottom edge of the cover.2Make sure that the cover fits snugly.
42ReferenceCleaning and maintenance (Consult your dispenser)Before cleaning, remove the eartip from the receiver.If it is heavily soiled, wash it off with lukewarm water and mild soap.Allow it to air dry completely in a well-ventilated place. Make sure that it is completely dry before attaching it back to the receiver. Cleaning the eartipClogged eartips can affect your hearing. To optimize the performance of your hearing instrument, clean out your eartip.ReceiverCAUTION· If the eartip comes off and remains in the ear, never attempt to remove it with use of any device. Attempting to remove it on your own may cause damage to the ear. Consult your physician immediately. Wax guard replacementRemove the eartip. The wax guard is fixed in the head of the receiver.If the wax guard is clogged, it has to be replaced with a new one. A dedicated replacement tool needs to be used, so contact your dispenser. ReceiverWax guard Cleaning the hearing instrumentWipe it gently with a soft cloth. Never use organic solvents such as alcohol, paint thinner, or benzene. Failure to heed this caution may result in deformation of the hearing instrument or cracking on the surface.Wipe off any sweat, dirt, dust or oil that is left on the hearing instrument with a clean soft cloth and avoid exposure to direct sunlight or high temperatures and humidity.CAUTION
43ReferenceWhen you start using your hearing instrument for the first time, you may need time to adjust to the amplified sound. Gradually increase the time and occasion of use to enhance your awareness of sounds and their sources as described in the illustration below. With practice, you should become accustomed to the amplified sound and want to wear your hearing instrument regularly.Listen to your own voice in a quiet environment1Talk with your family or friends in a quiet environment2Listen to TV sound at the same volume as others3Talk with several people (4-5) in a quiet environment4· Do not increase the volume of the hearing instrument from the beginning. High volume can cause fatigue.For first-time users
44ReferenceTroubleshooting guideThis section discusses a general approach to solving problems related to design and operation of the hearing instrument. Narrow down the problem area, identify the source of the issue, and provide workarounds. If the problem still remains unresolved, write down any error conditions encountered error codes and problem description then contact the dispenser you purchased your hearing instrument from. Your dispenser is indicated on the back page of this document.Symptom Probable cause Corrective action / Workaround PageAcoustic feedback or whistle sound is produced.The eartip does not fit your ear. Insert the eartip into the ear properly. If you do not feel the eartip fits, consult your dispenser. Comfort may be an issue for those who wear for long periods of time. Your dispenser will select the most suitable by effectively minimizing uneasiness and feedback.2535-37The sound is too low or quiet.The remaining battery power is low. Replace the old battery with a new one. 21-24The eartip is plugged up with earwax, dirt, or other foreign particles.Consult your dispenser for cleaning. 41The wax guard is completely clogged. Consult your dispenser for replacement. 34
45ReferenceSymptom Probable cause Corrective action / Workaround PageA loud noise is frequently generated. (Alarming chime, beeping sound)The remaining battery power is low. Replace the old battery with a new one. If it does not work, open the battery cover, wait for 30 seconds then close back again. 1821-24The hearing instrument is turned on as soon as a battery is inserted.Turn off the hearing instrument, wait for about 30 seconds, and turn it back on again. If it does not work, replace the battery with a new one.No sound is produced.The hearing instrument is powered off.Close the battery door completely then turn on the hearing instrument. 26The remaining battery power is low. Replace the old battery with a new one. 1821-24The battery is installed improperly. Insert the battery correctly.Be sure to use a correct zinc air battery.
46ReferenceHow family and friends can helpBe sure to look directly at the person when speaking. Use facial expressions, gestures and body language to give clues.Speak at a reasonable speed to allow the listener time to fully comprehend the conversation.Avoid loud speech because the hearing instrument turns the sound up and the words are much harder to understand.If the person’s reply doesn’t make sense, repeat what you said with different words.Family members and friends can play a major supportive role in the life of hearing-impaired people. They may feel helpless, not being able to communicate effectively. Be supportive of any emotions the hearing-impaired person may be experiencing and help prevent them from being socially isolated. The more practice and experience they have in various listening situations, the more accustomed they will be to the hearing aid. The following strategies can help when communicating with a person with hearing loss.Reduce the distance between you and the listener1Speak slowly and clearly2Speak naturally3Repeat yourself if necessary, using different words4
47ReferenceThe performance is as follows when the zinc air battery PR48/13 1.3 V is used;PerformanceAccording to IEC 60118-7: 2005Battery current 0.9 mAMaximum OSPL90 114 dB SPLHFA OSPL90 107 dB SPLMaximum full-on gain 49 dBHFA full-on gain 42 dBReference test gain 30 dBBandwidth Less than 200 Hz - 9 770 HzEquivalent input noise level 25 dBTotal harmonic distortion500 Hz: 5 %800 Hz: 5 %1 600 Hz: 5 %Dynamic AGC characteristics Attack Time: 1 msRelease Time: 700 msAccording to ANSI S3.22-2003 (Includes April 2007 Erratum)Battery current (Battery current drain) 0.9 mAMaximum OSPL90 114 dB SPLHFA OSPL90 (Average saturation output)107 dB SPLHFA full-on gain (Average full-on gain) 42 dBReference test gain 30 dBFrequency range Less than 200 Hz - 9 770 HzEquivalent input noise level (Equivalent input noise) 25 dBTotal harmonic distortion500 Hz: 5 %800 Hz: 5 %1 600 Hz: 5 %Dynamic AGC characteristics Attack Time: 1 msRelease Time: 700 msStandard type
48ReferencePerformance (Continued)According to IEC 60118-7:2005 According to ANSI S3.22-2003 (Includes April 2007 Erratum)OSPL90 frequency response curve and Full on acoustic gain response curveOSPL90 curve (Saturation output curve) and Full on gain response curveOutput sound pressure level [dB SPL]130120110 100 90 80 70 60908070 60 50 40 30 20Full on acoustic gain [dB]100 1k 10kFrequency [Hz]OSPL90 frequency response curveFull on acoustic gain response curveOutput sound pressure level [dB SPL]130120110 100 90 80 70 60908070 60 50 40 30 20Full on gain [dB]100 1k 10kFrequency [Hz]OSPL90 curveFull on acoustic gain response curveStandard type
49ReferenceAccording to IEC 60118-7:2005 According to ANSI S3.22-2003 (Includes April 2007 Erratum)Basic frequency response curve Frequency response curveOutput sound pressure level [dB SPL]120110100 90 80 70 60 50100 1k 10kFrequency [Hz]Output sound pressure level [dB SPL]120110100 90 80 70 60 50100 1k 10kFrequency [Hz]Standard type
50ReferencePerformance (Continued)According to IEC 60118-7:2005 According to ANSI S3.22-2003 (Includes April 2007 Erratum)AGC Steady state input-output characteristicsAGC input-output characteristics (input-output curve)70809010011050 60 70 80 90Input Level [dB SPL]Output Level [dB SPL]70809010011050 60 70 80 90Input Level [dB SPL]Output Level [dB SPL]Standard type
51ReferenceAccording to IEC 60118-7: 2005Battery current 1.0 mAMaximum OSPL90 121 dB SPLHFA OSPL90 117 dB SPLMaximum full-on gain 58 dBHFA full-on gain 52 dBReference test gain 40 dBBandwidth Less than 200 Hz - 8 000 HzEquivalent input noise level 25 dBTotal harmonic distortion500 Hz: 5 %800 Hz: 5 %1 600 Hz: 5 %Dynamic AGC characteristics Attack Time: 1 msRelease Time: 700 msAccording to ANSI S3.22-2003 (Includes April 2007 Erratum)Battery current (Battery current drain) 1.0 mAMaximum OSPL90 121 dB SPLHFA OSPL90 (Average saturation output)117 dB SPLHFA full-on gain (Average full-on gain) 52 dBReference test gain 40 dBFrequency range Less than 200 Hz - 8 000 HzEquivalent input noise level (Equivalent input noise) 25 dBTotal harmonic distortion500 Hz: 5 %800 Hz: 5 %1 600 Hz: 5 %Dynamic AGC characteristics Attack Time: 1 msRelease Time: 700 msPower type
52ReferencePerformance (Continued)According to IEC 60118-7:2005 According to ANSI S3.22-2003 (Includes April 2007 Erratum)OSPL90 frequency response curve and Full on acoustic gain response curveOSPL90 curve (Saturation output curve) and Full on gain response curveOutput sound pressure level [dB SPL]130120110 100 90 80 70 60908070 60 50 40 30 20Full on acoustic gain [dB]100 1k 10kFrequency [Hz]OSPL90 frequency response curveFull on acoustic gain response curveOutput sound pressure level [dB SPL]130120110 100 90 80 70 60908070 60 50 40 30 20Full on gain [dB]100 1k 10kFrequency [Hz]OSPL90 curveFull on acoustic gain response curvePower type
53ReferenceAccording to IEC 60118-7:2005 According to ANSI S3.22-2003 (Includes April 2007 Erratum)Basic frequency response curve Frequency response curveOutput sound pressure level [dB SPL]130120110 100 90 80 70 60100 1k 10kFrequency [Hz]Output sound pressure level [dB SPL]130120110 100 90 80 70 60100 1k 10kFrequency [Hz]Power type
54ReferencePerformance (Continued)According to IEC 60118-7:2005 According to ANSI S3.22-2003 (Includes April 2007 Erratum)AGC Steady state input-output characteristicsAGC input-output characteristics (input-output curve)809010011012050 60 70 80 90Input Level [dB SPL]Output Level [dB SPL]809010011012050 60 70 80 90Input Level [dB SPL]Output Level [dB SPL]Power type
55ReferenceAccording to UL 60601-1:2003 R6.03Transport/Storage temperature –10 °C to 50 °C [14 °F to 122 °F]Transport/Storage relative humidity 20 % to 85 %Additional installed circuit Adjustment through the dedicated controller unit.WH-R17C: Gain for 16-channel modelWH-R15C: Gain for 12-channel modelWH-R13C: Gain for 9-channel modelMass Approx. 2.1 g [Approx. 0.07 oz] (with the zinc air battery)Dimensions 32.5 mm (W) × 19.1 mm (H) × 8.5 mm (D) [1.28” (W) × 0.75” (H) × 0.33”(D)]Classification Internally powered equipmentBF type applied partSpecifications
56ReferenceInformationSymbol IndicationsSymbol for “SERIAL NUMBER”Symbol for “DATE OF MANUFACTURE”Symbol for “TEMPERATURE LIMITATION”Symbol for “KEEP DRY”Symbol for “MANUFACTURER”Symbol for “THIS WAY UP”Symbol for “HANDLE WITH CARE”Symbol for “STACKING LIMIT BY NUMBER”Symbol for “Zinc air battery”General symbol for recovery/recyclable
57Reference Hearing instrument · Consult your dispenser where you purchased your hearing aid for advice on how to dispose of your hearing instrument. Make sure that the hearing instrument is disposed of properly, so the waste will undergo necessary treatment, recovery and recycling and thus prevent potential negative effects on the environment and human health.Disposal Guidelines Battery disposal · For battery disposal, follow the battery disposal guidance based on the current United States federal laws and regulations. Many states have regulations in place requiring some form of battery recycling. The regulations of some states may require recycling for certain types of batteries different than other states. If you are using batteries outside the United States, other nations may regulate waste based on different criteria. Confirm the status of batteries in the nation where disposal occurs.
58ReferenceFor your reference (Fill out when you purchase your hearing aid)*The serial number is printed on the package label.Name of owner:Hearing instrument dispenser:Dispenser address:Dispenser phone:Purchase date:Hearing instrument model number:Hearing instrument serial number*:Receiver model number:Receiver serial number*:Information (Continued)
59ReferenceFCC complianceFCC ID : ACJ927150TXThis device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:(1) This device may not cause harmful interference, and(2) this device must accept any interference received, including interference that may cause undesired operation.Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:- Reorient or relocate the receiving antenna.- Increase the separation between the equipment and receiver.- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.- Consult the dealer or an experienced radio/TV technician for help.
Printed in JapanYAHR17CA-1F0911-11012011-10-20© Panasonic Healthcare Co., Ltd. 2011[Distributor]Panasonic Corporation of North AmericaHealthcare GroupOne Panasonic Way, 1H-6, Secaucus, NJ 07094Telephone No. 1-888-422-6309[Manufacturer]247 Fukutake-ko, Saijo, Ehime 793-8510, JapanWarrantyThe Limited Warranty document is enclosed together in the package. Make sure that it is filled in with date of original purchase, name of dispenser, and other important information. Keep it in a secure place.Customer Services Directory (United States)Obtain product information and operating assistance and locate the nearest dispenser by visiting our website at: http://www.panasonic.com/hearing You may also contact us directly at: 1-888-422-6309Warranty and customer service

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