Panasonic of North America 96NKX-HDV330 SID Phone with Bluetooth Transceiver User Manual Operating Instructions English

Panasonic Corporation of North America SID Phone with Bluetooth Transceiver Operating Instructions English

Users Manual

Operating InstructionsSIP PhoneKX-HDV330Model No.Thank you for purchasing this Panasonic product.Please read this manual carefully before using this product and save this manual for futureuse.NoteRIn this manual, the suffix of each model number is omitted unless necessary.RThe illustrations such as some keys may differ from the appearance of the actual product.RCertain products and features described in this document may not be available in yourcountry or area. Contact your phone system dealer/service provider.RThe contents and design of the software are subject to change without notice.Document Version: 2015-10
OutlineThis manual describes information about the installation and operation of KX-HDV330.Related DocumentationRQuick Start GuideDescribes basic information about the installation and safety precautions to prevent personal injuryand/or damage to property.RAdministrator GuideDescribes detailed information about the configuration and management of this unit.Manuals and supporting information are provided on the Panasonic Web site at:http://www.panasonic.net/pcc/support/sipphone/For Future ReferenceRecord the information in the space below for future reference.NoteRThe serial number and MAC address of this product may be found on the label affixed to the bottom ofthe unit. You should note the serial number and MAC address of this unit in the space provided andretain this manual as a permanent record of your purchase to aid in identification in the event of theft.MODEL NO.MAC ADDRESSDATE OF PURCHASENAME OF DEALERDEALER’S ADDRESSDEALER’S TEL. NO.SERIAL NO.Other InformationTrademarksRThe Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marksby Panasonic Corporation is under license.RAll other trademarks identified herein are the property of their respective owners.2Introduction
Important InformationImportant Information ..........................................4For Users in European Countries .......................5For Users in the United Kingdom ........................5For Users in Australia .........................................5For Users in Australia and the UnitedKingdom ..............................................................6For Users in New Zealand ..................................6For Users in the United States ............................6For Users in Canada ...........................................8For Best Performance .........................................9Before Operating the TelephonesAccessory Information ......................................10Location of Controls ..........................................12The Display and Icons ......................................19Adjusting the Volume ........................................26Incoming/Outgoing Call Log .............................26Setting the Password ........................................27Selecting the Display Language .......................27Entering Characters ..........................................27Bluetooth Headset ............................................28Basic Operation ................................................29Making CallsMaking Calls .....................................................30Basic Calling .....................................................30Easy Dialing ......................................................30Making a Multicast Voice Paging call ...............32Receiving CallsReceiving Calls .................................................33Answering Calls ................................................33Hands-free Mode ..............................................34Training Mode ...................................................34During a ConversationDuring a Conversation ......................................35Before Leaving Your DeskCall Forwarding/Do Not Disturb ........................38Listening to Voice Mail Messages ....................38Xsi Visual Voice Mail ........................................38Using the PhonebookUsing the Phonebook .......................................40Using the Personal Phonebook ........................41Using the Shared Phonebook ...........................47ECO Mode ........................................................47Checking the Line Status ..................................48Customizing the TelephoneCustomizing the Telephone ..............................50Installation and SetupInstallation and Setup .......................................57Updating the software .......................................64AppendixAppendix ...........................................................653Table of Contents
Important InformationData SecurityWe cannot be responsible for damages resulting from the misuse of this product.RKeep a copy of all important data (such as the phonebook list) in case the machine malfunctions anddata cannot be recovered.RThis product can store your private/confidential information. To protect your privacy/confidentiality, werecommend that you erase the information such as the phonebook or call log from the memory beforeyou dispose of, transfer or return the product, or have the product repaired.RTo avoid unauthorized access to this product:– Keep the password secret.– Change the default password.– Set a password that is random and cannot be easily guessed.– Change the password regularly.RSecurity settings, such as passwords, cannot be undone at Panasonic service centers. Takemeasures to prevent passwords from being lost or forgotten.RIf a password is forgotten, initialize the unit and configure the settings again. For details, consult youradministrator or dealer.RIt is recommended that you lock the phonebook to prevent stored information from being leaked.Disposal of Old Equipment and BatteriesOnly for European Union and countries with recycling systemsThese symbols on the products, packaging, and/or accompanying documents meanthat used electrical and electronic products and batteries must not be mixed withgeneral household waste.For proper treatment, recovery and recycling of old products and batteries, please takethem to applicable collection points in accordance with your national legislation.By disposing of them correctly, you will help to save valuable resources and preventany potential negative effects on human health and the environment.For more information about collection and recycling, please contact your localmunicipality.Penalties may be applicable for incorrect disposal of this waste, in accordance withnational legislation.Note for the battery symbol (bottom symbol)This symbol might be used in combination with a chemical symbol. In this case itcomplies with the requirement set by the Directive for the chemical involved.4Important Information
For Users in European CountriesThe following declaration is applicable to KX-HDV330NE/KX-HDV330X onlyPanasonic System Networks Co., Ltd. declares that this equipment is in compliance with the essentialrequirements and other relevant provisions of Radio & Telecommunications Terminal Equipment(R&TTE) Directive 1999/5/EC.Declarations of Conformity for the relevant Panasonic products described in this manual are available fordownload by visiting:http://www.ptc.panasonic.euContact to Authorized Representative:Panasonic Testing CenterPanasonic Marketing Europe GmbHWinsbergring 15, 22525 Hamburg, GermanyEcodesign informationEcodesign information under EU Regulation (EC) No.1275/2008 amended by (EU) Regulation No.801/2013.=======================================Please visit here: www.ptc.panasonic.euclick [Downloads]® Energy related products information (Public)=======================================Power consumption in networked standby and guidance are mentioned in the web site above.For Users in the United KingdomRThis unit is designed to be installed under controlled conditions of ambient temperature and a relativehumidity.RAvoid installing the unit in damp or humid environments, such as bathrooms or swimming pools.R999 and 112 can be dialed on the product after accessing the outside line for the purpose of makingoutgoing calls to the BT emergency (999) and (112) services.The method for accessing an outside line differs depending on the SIP server. For details, confirm thefeatures of the SIP server.For Users in AustraliaWARNINGRPlease ensure that a separate telephone, not dependent on local power, is available for emergencyuse.RThis equipment will be inoperable when mains power fails.RNo “000” or other calls can be made from this device during a mains power failure.5Important Information
For Users in Australia and the United KingdomRThis unit is capable of being used in conjunction with hearing aids fitted with inductivecoil pick-ups. The handset should be held as for normal conversation. For operation,the hearing aid should be set to its "T" position or as directed in the operatinginstructions for the hearing aid.RThis unit is designed to aid the visually handicapped to locate dial keys and buttons.For Users in New ZealandRThis equipment shall not be set to make automatic calls to the Telecom ‘111’ Emergency Service.PTC General WarningRThe grant of a Telepermit for any item of terminal equipment indicates only that Telecom has acceptedthat the item complies with minimum conditions for connection to its network. It indicates noendorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it providesno assurance that any item will work correctly in all respects with another item of Telepermittedequipment of a different make or model, nor does it imply that any product is compatible with all ofTelecom’s network services.The Use of IP Networks through the PSTNRInternet Protocol (IP) by its nature introduces delay into speech signals as each data packet isformulated and addressed. Telecom Access Standards recommends that suppliers, designers andinstallers using this technology for calls to or from the PSTN refer to ITU E Model requirements in thedesign of their networks. The overall aim is to minimize delay, distortion and other transmissionimpairments, particularly for those calls involving cellular and international networks, which alreadysuffer extensive delay.Echo cancellationREcho cancelers are not normally required in the Telecom PSTN because geographic delays areacceptable where CPE return loss is maintained within Telepermit limits. However, those privatenetworks making use of Voice over IP technology are required to provide echo cancellation for allvoice calls. The combined effect of audio/VoIP conversion delay and IP routing delay can cause theecho cancellation time of ³ 64 ms to be required.Important NoticeRUnder power failure conditions this appliance may not operate. Please ensure that a separatetelephone, not dependent on local power, is available for emergency use.RNo “111” or other calls can be made from this device during a mains power failure.For Users in the United StatesNoteRThis equipment has been tested and found to comply with the limits for a Class B digital device,pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protectionagainst harmful interference in a residential installation. This equipment generates, uses, and canradiate radio frequency energy and, if not installed and used in accordance with the instructions, maycause harmful interference to radio communications. However, there is no guarantee that interferencewill not occur in a particular installation. If this equipment does cause harmful interference to radio or6Important Information
television reception, which can be determined by turning the equipment off and on, the user isencouraged to try to correct the interference by one or more of the following measures:– Reorient or relocate the receiving antenna.– Increase the separation between the equipment and receiver.– Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.– Consult the dealer or an experienced radio/TV technician for help.This device complies with Part 15 of the FCC Rules. Operation is subject to the following twoconditions:(1) this device may not cause harmful interference, and (2) this device must accept any interferencereceived, including interference that may cause undesired operation.WHEN PROGRAMMING EMERGENCY NUMBERS AND/OR MAKING TEST CALLS TO EMERGENCYNUMBERS:1. Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up.2. Perform such activities during off-peak hours, such as early morning or late evening.CAUTIONAny changes or modifications not expressly approved by the party responsible for compliance could voidthe user’s authority to operate this product.FCC RF Exposure Warning:RThis product complies with FCC radiation exposure limits set forth for an uncontrolled environment.RTo comply with FCC RF exposure requirements, this product must be installed and operated 20 cm(8 inches) or more between the product and all person’s body.RThis product may not be collocated or operated in conjunction with any other antenna or transmitter.FCC ID can be found on the bottom of the units.Privacy of communications may not be ensured when using this phone.Hearing Aid CompatibilityThis telephone provides magnetic coupling for hearing aids as defined by the FCC in 47 CFR Section68.316. Use only handsets or other acoustic devices with this equipment that are compliant with thehearing aid compatibility requirements of FCC Part 68.When you hold the phone to your ear, noise might be heard in your Hearing Aid. Some Hearing Aids arenot adequately shielded from external RF (radio frequency) energy. If noise occurs, use an optionalheadset accessory or the speakerphone option (if applicable) when using this phone. Consult youraudiologist or Hearing Aid manufacturer about the availability of Hearing Aids which provide adequateshielding to RF energy commonly emitted by digital devices.Compliance with TIA-1083 standard:TCompatible withHearing Aid T-CoilTIA-1083Telephone handsets identified withthis logo have reduced noise andinterference when used with T-Coilequipped hearing aids and cochlearimplants.7Important Information
Responsible PartyPanasonic Corporation of North AmericaTwo Riverfront Plaza, Newark, NJ 07102-5490Technical SupportPanasonic Corporation of North AmericaTwo Riverfront Plaza, Newark, NJ 07102-5490Telephone: 1 (800) 528-6747 Option 1For Users in CanadaIndustry Canada Notices and Other InformationThis product meets the applicable Industry Canada technical specifications.NoteRThis Class B digital apparatus complies with Canadian ICES-003.CAUTIONAny changes or modifications not expressly approved by the party responsible for compliance could voidthe user’s authority to operate this product.Compliance with TIA-1083 standard:TCompatible withHearing Aid T-CoilTIA-1083Telephone handsets identified withthis logo have reduced noise andinterference when used with T-Coilequipped hearing aids and cochlearimplants.RF Exposure Warning:RThis product complies with IC radiation exposure limits set forth for an uncontrolled environment.RTo comply with IC RF exposure requirements, this product must be installed and operated 20 cm(8 inches) or more between the product and all person’s body.RThis product may not be collocated or operated in conjunction with any other antenna or transmitter.Privacy of communications may not be ensured when using this phone.8Important Information
For Best PerformanceEnvironmentRKeep the product away from heating appliances and devices that generate electrical noise, such asfluorescent lamps, motors and televisions. These noise sources can interfere with the performance ofthe product.RDo not place the product in rooms where the temperature is less than 0 °C (32 °F) or greater than40 °C (104 °F).RAllow 10 cm (3–15/16 in) clearance around the product for proper ventilation.RAvoid environments with excessive smoke, dust, moisture, mechanical vibration, shock, or directsunlight.RThe apparatus is designed to be installed and operated under controlled conditions of ambienttemperature and a relative humidity.Routine CareRUnplug the AC adaptor from the AC outlet and disconnect the Ethernet cable before cleaning.RWipe the product with a soft cloth.RDo not clean the product with abrasive powder or with chemical agents such as benzine or thinner.RDo not use liquid cleaners or aerosol cleaners.Touch DisplayRTouch the display only with the end of your finger. Do not touch the display with sharp objects, such asa pen or your fingernails.RUse only one finger. Touching the display with more than one finger can result in unexpected behavior.PlacementRDo not place heavy objects on top of the product.RCare should be taken so that objects do not fall onto, and liquids are not spilled into, the product.Optional EquipmentRA KX-HDV20 (20 Key Expansion Module) can be used with the product.RThe KX-HDV20 can be used only when the product receives power from the optional AC adaptor; itcannot be used when the product receives power via Power-over-Ethernet (PoE).RUp to 5 KX-HDV20 units can be connected to the product.However, if you mount the product on a wall, mount in with only one KX-HDV20 unit attached to theKX-HDV330. To mount a second KX-HDV20 unit or more, mount each in turn, unattached to the mainunit.9Important Information
Accessory InformationIncluded AccessoriesHandset: 1 Handset Cord: 1 Stand: 1Wall Mounting Adaptor: 1 Screws for wall mounting: 3*1 *1 The two large screws are for mounting the unit on the wall. The small screw is for attaching the wallmounting adaptor to the unit.Optional AccessoriesItem Model AC Adaptor Model No.*2AC Adaptor*1 KX-HDV330NE/KX-HDV330RUKX-A422CE (PNLV228)KX-HDV330X KX-A422AG (PNLV228)/KX-A422AL (PNLV228)/KX-A422BR (PNLV228)/KX-A422CE (PNLV228)/KX-A422UK (PNLV228)/KX-A422X (PNLV228)KX-HDV330SX KX-A422SX (PNLV228)KX-HDV330/KX-HDV330CKX-A422 (PNLV228)*1 This unit complies with the IEEE 802.3af Power-over-Ethernet (PoE) standard. If PoE is available onyour network, this unit can receive the necessary power from the network through the Ethernet cable.In this case, no AC adaptor is needed. However, if PoE is not available or if you will use a KX-HDV20(20 Key Expansion Module), you will need to connect an AC adaptor to the unit.*2 To order an optional AC adaptor, please order using the "KX-A422xx" model number.For details about which AC adaptor model number you should order, consult your dealer.10Before Operating the Telephones
Item Model 20 Key Expansion ModuleModel No.20 Key Expansion Module KX-HDV330NE KX-HDV20NEKX-HDV330RU KX-HDV20RUKX-HDV330X KX-HDV20XKX-HDV330SX KX-HDV20SXKX-HDV330/KX-HDV330CKX-HDV20KX-HDV20 Included AccessoriesStand: 1 Connection cable: 1 Wall mount adaptor forKX-HDV20: 1Screws for wall mounting: 3*1 Screw for attaching theKX-HDV20 to the unit: 1 *1 The two large screws are for mounting the unit on the wall. The small screw is for attaching the wallmounting adaptor to the unit.NoteFor users in the United States onlyTo order accessories, call toll-free 1-800-332-5368.11Before Operating the Telephones
Location of ControlsKX-HDV330NELIJ KH ON PB DA C EFGM12Before Operating the Telephones
KX-HDV330X/KX-HDV330SXLIJ KH ON PB DA C EFGM13Before Operating the Telephones
KX-HDV330RULIJ KH ON PB DA C EFGM14Before Operating the Telephones
KX-HDV330LIJ KH ON PB DA C EFGM15Before Operating the Telephones
KX-HDV330CLIJ KH ON PB DA C EFGM16Before Operating the Telephones
KX-HDV20NE/KX-HDV20X/KX-HDV20SX/KX-HDV20RU/KX-HDV20SRQ/MENUDisplay the menu. The contents of the menu differ depending on the settings and mode.Touch displayFor details about the display, see “Display”, Page 19./HOMEReturn to the Home screen.Depending on the mode, the screen you return to and other operations differ. Pressing this key instandby mode displays function keys 1 to 4.Ringer/Message Waiting/Missed Call IndicatorThe lamp flashes when you are receiving a call, or when you have an unread message or missedcall notification./CANCELUsed to cancel the selected item.Handset HookKeeps the handset stable when the unit is mounted on a wall. For details, see “Hooking theHandset”, Page 64./MESSAGEUsed to access your voice mailbox./ /REDIALUsed to redial the last dialed number./HEADSETUsed for performing headset operations.17Before Operating the Telephones
/MUTE/AUTO ANSUsed to receive an incoming call in hands-free mode or mute the microphone/handset during aconversation./VOLUsed to adjust the ringer/receiver volume./ /HOLDDuring talking, used to place a call on Hold. In standby mode, used to retrieve a call on hold if thereis one.MicrophoneUsed for hands-free conversation./SP-PHONEUsed for performing hands-free operations./ /TRANSFERUsed to transfer a call to another party./CONFUsed to establish a multiple-party conversation.Self-labeling LCDFor details about the self-labeling LCD, see “KX-HDV20 Self-labeling LCD”, Page 23.DSS Keys [01–20]*1Used to perform the assigned function. When a key is assigned as a Line key, it can be used toconfirm the status of the line. The key name that you assigned is displayed on the KX-HDV20’sself-labeling LCD. For details about changing the DSS keys, see “Changing the Function Keys(Program Keys and DSS Keys)”, Page 51.DSS Page Key*1Used to switch the page of DSS keys displayed on the KX-HDV20 self-labeling LCD. There are twopages of 20 DSS keys.*1 These keys can be used when you connect a KX-HDV20 to the unit.NoteR"DSS" stands for "Direct Station Selection".18Before Operating the Telephones
The Display and IconsDisplay[Example]Status barThere are 2 display patterns for the status bar, which alternate back and forth. Tapping this area hasno effects.Pattern A: Status icons (settings, hold, incoming call, etc.) and timePattern B: Number and name of the telephone line, communication method icons (handset, headset,speakerphone, etc.), mute icon, and timeWhile configuring settings, the screen title is displayed.Operation areaDisplays the screens for all functions. Tapping here operates the telephone.The icons for the top screen change depending on the phone’s status.Icons displayed in the status barSuffix Meaning(none)/C NE/RU/SX/XHandset in useHeadset in useUsing speakerphone Off-hook monitor Training modeFwd enabledDND enabledAuto answer enabledMute19Before Operating the Telephones
Suffix Meaning(none)/C NE/RU/SX/XRinger offCall on holdCall on hold in a Call Park zoneConference holdECO mode enabledReceiving an incoming callNetwork errorBluetooth® connection establishedBluetooth connection not establishedNew messageMissed callPhonebook lockOperation icons displayed in the operation areaIcon MeaningBackPersonal PhonebookShared PhonebookAdd contactEnter delete modeExecute deleteEnter edit modeSelect all itemsSaveCancelScroll upScroll downScroll left20Before Operating the Telephones
Icon MeaningScroll rightMove the cursor leftMove the cursor rightBackspacePause, Selected, UnselectedSearchCategoryMissed callsIncoming callsOutgoing callsNew missed callConfirmed missed callNumber of unread voice mailsUnread voice mailRead voice mailCall ForwardingDo Not DisturbAnonymous callAnonymous call rejectionChange a message between read and unreadGo on-hookMuteRinger off21Before Operating the Telephones
Character input iconsSuffix Meaning(none)/C NE/RU/SX/XABCLatin character entry mode0 - 9Numeric character entry modeSpecial character (Extended 1) entry modeSpecial character (Extended 2) entry modeGreek character entry modeCyrillic character entry modeNoteRExample images of the display in this manual are samples only, and the actual screen on your phonemay vary in color and/or appearance.RDescriptions of icons displayed with text are not included.22Before Operating the Telephones
KX-HDV20 Self-labeling LCD[Example]KX-HDV20 (Optional model)*1020019018016015014013012011010008007006005004003002001ABC*1 Up to 40 keys (20 keys ´ 2 pages) can be registered.PictographsPictograph Meaning Pictograph Meaning(Number) No function is assigned. PhonebookOne Touch Dial Call HistoryLine Simultaneous RingLine Status Wrap UpBLF Directed Call PickupACD (Login/Logout) Call ForwardHoteling/Hospitality TransferConference Blind TransferParkPark RetrieveFunction Label NamePage InformationIndication MeaningDisplaying page 123Before Operating the Telephones
Indication MeaningDisplaying page 2NoteRImages of the display in this manual are samples only. The actual screen on your phone may vary incolor and/or appearance.24Before Operating the Telephones
Main MenuThe following menu items are displayed in standby mode.FunctionDisplays the function keys.See “Changing the Function Keys (Program Keys and DSS Keys)”, Page 51.Voice MessageUsed to access your voice mailbox.See “Listening to Voice Mail Messages”, Page 38.Fwd/DND*1Sets the Call Forwarding or Do Not Disturb features.See “Call Forwarding/Do Not Disturb”, Page 38.Paging*1Makes a Multicast Voice Paging call.See “Making a Multicast Voice Paging call”, Page 32.Call HistoryUsed to display the call log.See “Incoming/Outgoing Call Log”, Page 26.PhonebookUsed to access the Personal or Shared Phonebook.See “Using the Phonebook”, Page 40.Line StatusUsed to display the status of each line on the LCD.See “Checking the Line Status”, Page 48.Basic SettingsUsed to access the basic settings menu.See “Changing the Basic Settings”, Page 55.System SettingsUsed to access the system settings menu.See “Changing the System Settings”, Page 55.Advanced SettingsUsed to access the advanced settings menu.See “Changing the Advanced Settings”, Page 55.Call Center/Call Centre*1Used to access the Call Center feature.Presence*1Used to access the Presence feature.Application*1Used to access the Application feature.*1 This item is displayed only when the feature is enabled. Contact your administrator for furtherinformation.25Before Operating the Telephones
Adjusting the VolumeAdjusting the Receiver/Speaker/Headset Volume1. Press [k]/[j] volume key: Adjust the volume during a conversation.NoteRBoth receiver volume and headset volume are adjusted in training mode. See “Training Mode”,Page 34.Adjusting the Ringer Volume or Turning the Ringer Off[In standby mode]1. Press [k]/[j] volume key: Adjust the ringer volume.2. Tap "OK".NoteRFor details about setting the ringer pattern, see “Incoming Option”, Page 67.Adjusting the Ringer Volume or Turning the Ringer Off while RingingWhile receiving a call, do the following to adjust the ringer volume or turn the ringer off:NoteRIf you attach a headset while receiving an incoming call, ringing will be heard from the speaker.To adjust the ringer volume1. Press [k]/[j] volume key: Adjust the ringer volume.NoteRThe adjusted volume level will also be used for subsequent calls.RThe volume can also be adjusted in the pop-up window.To turn the ringer off1. Tap .Incoming/Outgoing Call LogDisplaying the Incoming/Outgoing Call Log[In standby mode]1. Tap / a "Call History"2. Missed Call Log: Tap .Incoming Call Log: Tap .Outgoing Call Log: Tap .Making a call using the Incoming/Outgoing Call LogSee “Using the Incoming/Outgoing Call Log”, Page 31.Storing an item using the Incoming/Outgoing Call LogSee “Storing an Item Using the Incoming or Outgoing Call Log”, Page 42.26Before Operating the Telephones
Deleting Items in the Incoming/Outgoing Call Log[When the Incoming or Outgoing Call Log is displayed]1. Tap .2. Tap / : Tap the check boxes of the items you want to delete.3. Tap . a "OK"NoteRYou can select all items in the list by tapping .Setting the PasswordThe telephone password is not set by default. You must register a password (4 digits) before use. Youcannot use the following features without setting a password:RPhonebook lock (See “Locking the Phonebook”, Page 46).NoteRTo avoid unauthorized access to this product:– Set a password that is random and cannot be easily guessed.– Change the password regularly.RMake a note of the password so that you will not forget it.To set[In standby mode]1. Tap / a "Basic Settings"2. Tap / a "Other Option"3. Tap "Change Password".4. Enter a new password (4 digits [0–9]).*1 a "OK"5. Verify the password by entering it again as in step 4.*1 If a password is already set, you will need to enter the old password first.Selecting the Display LanguageYou can select the language displayed on your LCD.[In standby mode]1. Tap / a "Basic Settings"2. Tap / a "Display Option"3. Tap / a "Language"4. Tap / : Select a language. a "OK"RFor a list of the languages that can be selected, see “Display Option”, Page 69.Entering CharactersYou can enter characters and digits using the dialing keys.You can select one of the character modes by tapping the desired character mode while entering a name.27Before Operating the Telephones
For available characters, see “Character Mode Table”, Page 65.To change the character mode while editing a name in the phonebook, tap the desired character mode.Model No. Character ModeKX-HDV330NE, KX-HDV330X, KX-HDV330SX (Latin) (Numeric) (Greek) (Extended 1) (Extended 2)KX-HDV330RU (Cyrillic) (Numeric) (Latin) (Extended 1) (Extended 2)KX-HDV330, KX-HDV330C (Latin) (Numeric) (Extended 1)Example: To enter "Anne" in Latin Mode.2 a a * a 6 a 6 a a 6 a 6 a a 3 a 3RTo switch between uppercase and lowercase, press *.RTo enter a character located on the same dialing key as the previous character, move the cursor bytapping , then enter the desired character.RIf you enter a different character by mistake, tap or to highlight the character, tap to deleteit, then enter the correct character.RTo clear an entire line, tap "Delete".Bluetooth HeadsetBefore using a Bluetooth headset, you need to register it to the unit.Registering a Bluetooth headsetSet the headset to pairing mode by following the instructions in the headset’s documentation.1. Tap / a "Basic Settings"2. Tap / a "Bluetooth Headset"3. Tap "Add New Device".4. Enter the PIN.*1 a "OK"28Before Operating the Telephones
*1 For more information regarding the PIN, see the documentation for your headset.Deregistering a Bluetooth headset1. Tap / a "Basic Settings"2. Tap / a "Bluetooth Headset"3. Tap "Registration". a "Yes"Connecting a Bluetooth headset1. Tap / a "Basic Settings"2. Tap / a "Bluetooth Headset"3. Tap "Connection". a "On" a "OK"Disconnecting a Bluetooth headset1. Tap / a "Basic Settings"2. Tap / a "Bluetooth Headset"3. Tap "Connection". a "Off" a "OK"NoteRDuring a conversation using a Bluetooth headset, the receiver volume can be adjusted using thevolume key on either the headset or the main unit.RThe connection status can be viewed on the status bar.RSignals are transmitted between the unit and the Bluetooth headset using radio waves. For maximumdistance and noise free operation, it is recommended that the unit be situated away from electricalappliances such as faxes, radios, personal computers, and microwaves.RPrivacy of communications may not be ensured when using the unit.Basic OperationGoing off-hookIn this manual, when you see the phrase "off-hook", you can do any of the following:RLift the corded handset off its cradle.RPress /[SP-PHONE] while the corded handset is on its cradle. This enables hands-free mode.RPress /[HEADSET] when using a headset.RTap the corresponding function key to select a line.*1*1 When a function key is assigned as a Line key or Line Status key, this feature is available.Going on-hookIn this manual, when you see the phrase "on-hook", you can do any of the following:RReplace the corded handset on its cradle.RPress /[SP-PHONE] when you are in hands-free mode.RPress /[HEADSET] when using a headset.RPress /[CANCEL].RTap "Off".29Before Operating the Telephones
Making CallsRYou can confirm that the number was dialed correctly before calling (Predialing) by entering thenumber, then going off-hook.RIf an outside call is received from a phone number stored in the phonebook, the number and name ofthe caller will be displayed in the call log.RTo cancel dialing, press /[CANCEL].RTo insert a 3 second pause between phone numbers, tap "Pause".*1It is useful when you want to operate voice mail service without listening to pre-recordedannouncement, for example. Repeat as needed to create longer pauses.RThe "+" symbol (international dialing code) can be entered by pressing and holding the "B" key.*1 This icon is displayed only when configured on the telephone. Contact your administrator for furtherinformation.Basic CallingCalling by Dialing1. In standby mode, go off-hook.2. Dial the outside party’s number.3. Tap "Voice Call".4. Go on-hook to end the call.NoteRYou can use a specific line by pressing a function key assigned to a line (see “Changing the FunctionKeys (Program Keys and DSS Keys)”, Page 51) or by using the Line Status screen (see “Checkingthe Line Status”, Page 48).RTo dial a new number without going on-hook, follow the procedure below.[During a Conversation]1. Press /[MENU].2. Tap "Flash"/"Recall".PredialingIn standby mode, you can start dialing while still on-hook. After dialing the number, go off-hook to beginthe call.Easy DialingMaking a call using the redial listThe last phone number dialed is stored in the redial list (32 digits max.).[In standby mode]1. Press / /[REDIAL].2. Go off-hook.NoteRIf this procedure is performed during a conversation, the conversation will end, and then redialing isperformed.30Making Calls
Hot Key DialingYou can assign a phone number to each number key and then access the desired phone number bysimply pressing and holding the assigned number key.1. Press and hold the dialing key (0–9) assigned as a Hot Key for more than 1 second.2. Go off-hook.NoteRWhile the Hot Key’s information is displayed, you can tap or to select another Hot Key number.RIf Hot Key dialing is set to "Auto", a Hot Key number can also be dialed by pressing and holding theassigned dialing key for a specified number of seconds. For details, see “Selecting the Type of HotKey Dialing”, Page 51.RFor details about assigning Hot Keys, see “Assigning Hot Keys From Phonebook”, Page 50.Using the Hot LineIf your administrator has configured this function, you can make a call to a registered phone numberautomatically. Contact your administrator for further information.[In standby mode]1. Go off-hook.Using the Incoming/Outgoing Call LogUsing the Incoming Call Log[In standby mode]1. Tap / a "Call History"2. Missed Call Log: Tap .Incoming Call Log: Tap .3. Tap / : Select an incoming call log.4. Go off-hook.Using the Outgoing Call Log[In standby mode]1. Tap / a "Call History"2. Tap .3. Tap / : Select an outgoing call log.4. Go off-hook.Using the PhonebookUsing the Personal Phonebook[In standby mode]1. Tap / a "Phonebook"2. If "Shared Phonebook" is displayed as the title, tap .*13. Search for the desired item.*24. Tap / : Select the desired item.5. Select the desired phone number.31Making Calls
6. Go off-hook.*1 If only Personal Phonebook is permitted, this step is skipped.*2 For details, see “Searching for an Item in the Personal Phonebook”, Page 45.NoteRIf the Personal Phonebook is not permitted, this feature cannot be used. Contact your administrator forfurther information.Using the Shared Phonebook[In standby mode]1. Tap / a "Phonebook"2. If "Phonebook" is displayed as the title, tap .*13. Search for the desired item.*24. Tap / : Select the desired item.5. Select the desired phone number.6. Go off-hook.*1 If only Shared Phonebook is permitted, this step is skipped.*2 For details, see “Searching for an Item in the Shared Phonebook”, Page 47.NoteRIf the Shared Phonebook is not permitted, this feature cannot be used. Contact your administrator forfurther information.Making a Multicast Voice Paging callWhen you make a paging call, the voice will be heard through the speaker phone of the other telephones.[In standby mode]1. Tap / a "Paging"*12. Select a desired channel group.*23. Go off-hook, or tap "Call".*1 Paging is available only when the feature is enabled. Contact your administrator for furtherinformation.*2 If there is only 1 channel group, paging will start immediately.32Making Calls
Receiving CallsRYou can select the ringer for each type of incoming call. See “Incoming Option”, Page 67.RYou can also use Auto Answer to answer a call. See “Answer Option”, Page 68.RThe volume of the ringer can be adjusted, or turned off. See “Adjusting the Ringer Volume or Turningthe Ringer Off”, Page 26.RIf you attach a headset while receiving an incoming call, ringing will be heard from the speaker.Depending on the headset, ringing may be heard through the headset.RUp to 24 calls can be received at the same time. The 25th caller will hear a busy tone.Caller IDIf an outside call that contains Caller ID information (a caller’s name and telephone number) is received,this information will be logged in the Incoming Call Log and displayed on the LCD.If a call from a number matching a number entered in the phonebook is received, the name registered inthe phonebook for that number will be displayed along with the number.If caller information is sent by the phone system and there is also information stored in the phonebook forthe same number, the information stored in the phonebook will be displayed.Answering CallsTo answer an incoming call1. Go off-hook.*1*1 When the handset is already off-hook, press and release the hook switch.NoteRWhen a call is received while another call is on hold, pressing and releasing the hook switch willanswer the call.To answer an incoming call on a specific line1. Press the corresponding function key.NoteRWhen a function key is assigned as a Line key or Line Status key, this feature is available.RLine keys with incoming calls will be flashing blue rapidly.RYou can select the ringer pattern for each type of incoming call. For details, see “Incoming Option”,Page 67.To answer an incoming call when receiving multiple incoming calls1. Tap "Line".2. Tap / : Select an incoming call.3. Go off-hook.To reject an incoming call1. While an incoming call is ringing, tap "Reject".2. The call will be rejected, and the telephone will return to standby mode.NoteRCalls from specific numbers can be automatically rejected. For details, see “Incoming call barring(Caller ID service users only)”, Page 53.33Receiving Calls
Hands-free ModeIn hands-free mode, you can talk and hear the other party in a conversation without using the handset.This mode is useful for performing other tasks during a conversation, such as writing.Enabling hands-free modeIf you press /[SP-PHONE] in standby mode, you can enable hands-free mode.During a conversation using a headset, you can enable hands-free mode by pressing /[SP-PHONE].Canceling hands-free modeYou can cancel hands-free mode in one of the following ways:RDuring a conversation in hands-free mode, go off-hook.RWhile you are talking in hands-free mode and a headset is attached to the unit, press /[HEADSET] tocontinue the conversation using the headset.Training ModeIn training mode, you can hear the other party in a conversation from both a headset and the handset.This mode is useful for training an operator. While the operator talks to the other party on the headset, atrainer also can listen to the other party on the handset and teach the operator how to respond to thecaller.Starting training mode[During a conversation using a headset]1. Go off-hook by lifting the handset off its cradle.2. Press /[HEADSET] to start training mode.Ending training mode1. Replace the handset on its cradle.The conversation will continue using the headset.34Receiving Calls
During a ConversationTransferring a Call (Call Transfer)You can transfer a call to another destination (extension or outside party).NoteROperation for this feature may differ depending on the telephone’s configuration. If the followingprocedure does not work, contact your administrator for further information.To transfer1. Press / /[TRANSFER] during a conversation.2. Dial the party you want to transfer to. a Tap "Voice Call".3. Wait until the other party answers to announce the transfer.4. Go on-hook.NoteRTo return to the call before the transfer destination answers, press /[CANCEL].To do a blind transfer1. Tap "Blind"*1 during a conversation.2. Dial the party you want to transfer to. a Tap "Voice Call".*1 If blind transfers are not permitted, this icon is not displayed. Contact your administrator for furtherinformation.Holding a CallYou can put a call on hold by holding the call at your extension.NoteROperation for this feature may differ depending on the telephone’s configuration. If the followingprocedure does not work, contact your administrator for further information.HoldingTo hold the current call1. Press / /[HOLD].NoteRWhen a function key is assigned as a Line key, if you press a Line key other than the one for thecurrent call, the call is put on hold or is disconnected depending on the Automatic Call Hold settings.For details, contact your phone system dealer/service provider.To retrieve a call on hold at your line[When one line is on hold]1. Press / /[HOLD].[When two or more lines are on hold]1. Press / /[HOLD].2. Tap / : Select a line on hold.35During a Conversation
NoteRWhen a call is received while another call is on hold, pressing and releasing the hook switch willanswer the call.RIf a function key is assigned as a Line key, and a call is on hold on that line, you can retrieve the call onhold by following the step below.1. Press the corresponding function key.Holding in a System Parking Zone (Call Park)You can use this feature as a transferring feature.When Call Park is permitted, the "Park" icon is displayed. However, the Call Park feature number mustbe set beforehand. Also, depending on your phone system, you may need to enter a parking zonenumber to retrieve a parked call. The feature depends on your phone system. Contact your administratorfor further information.To set1. Press /[MENU] during a conversation.2. Tap "Park".To retrieve (Call Park Retrieve)[In standby mode]1. Enter the Call Park Retrieve feature number.2. Go off-hook.NoteRDepending on the telephone system, may be displayed in the status bar. In this case, you canretrieve the call by pressing /[MENU] and then tapping "Park". However, to retrieve a parked callusing the icon, the Call Park Retrieve feature number must be set beforehand. Contact youradministrator for further information.Talking to Two Parties Alternately (Call Splitting)When talking to one party while the other party is on hold, you can swap the calls back and forth(alternately).To alternate between the parties leaving one party on hold temporarily1. Press / /[HOLD] during a conversation.2. Dial the other party’s extension number.3. After talking to the other party, tap "Line Status".4. Tap / : Select the original party.5. Talk to the party.Three-party ConferenceDuring a conversation, you can add an additional party to your call and establish a conference call.NoteRYour phone system may support advanced conference features, such as conference calls with four ormore parties. In this case, the procedures for handling a conference call may be different from thoseexplained in this section. For details, contact your phone system dealer/service provider.Making a Conference Call1. Press /[CONF] during a conversation.2. Dial the party you want to add to the conversation. a Tap "Voice Call".3. Press /[CONF] after the other party has answered.36During a Conversation
Removing a Party from the ConferenceDuring a conference, you can remove other parties from the conference. However, this operation isavailable only during conference calls you initiate.1. During a conference call, press / /[HOLD].2. Press / /[HOLD] again to show the conference parties on hold.3. Tap / : Select the party to remove.4. Talk to the party and go on-hook to end the call.5. Go off-hook and talk to the remaining party.Ending a Conference CallTo end the conference call, go on-hook.MuteYou can disable the microphone or the handset to consult privately with others in the room while listeningto the other party on the phone through the speaker or the handset.To set/cancel1. Press /[MUTE/AUTO ANS].NoteRWhen the icon is displayed in the status bar, Mute is on.RDuring Mute, even if you switch from/to speakerphone, Mute will continue.RDuring Mute, even if you connect/disconnect a headset, Mute will continue.Call WaitingDuring a conversation, if a second call arrives, you will hear a call waiting tone. You can answer thesecond call by disconnecting or holding the current call.This is an optional telephone company service. You can receive a call waiting tone and the caller’sinformation. For details, contact your phone system dealer/service provider.To disconnect the current call and then talk to the new party1. Go on-hook.2. Go off-hook.To hold the current call and then talk to the new party1. Tap "Voice Call".Off-hook MonitorDuring a two-party conversation with the corded handset, you can allow other people to listen to theconversation through the speaker while you continue the conversation using the corded handset.To start/To cancel1. Press /[SP-PHONE] during a conversation.NoteRWhen off-hook monitor is active, replacing the corded handset to its cradle enables hands-free mode.37During a Conversation
Call Forwarding/Do Not DisturbYou can have incoming calls automatically forwarded to another destination. You can also have incomingcalls rejected (Do Not Disturb).To access the FWD/DND settings[In standby mode]1. Tap / a "Fwd/DND"2. If the unit has multiple lines, tap / to select the desired line.3. Tap / : Select the type of FWD or DND setting to apply.The settings are as follows:RDND: Enable Do Not Disturb(All incoming calls are automatically rejected.)RFwd(All): Enable Forward All Calls(All incoming calls are forwarded.)RFwd(Busy): Enable Forward Busy(Incoming calls are forwarded only when your extension is in use.)RFwd(NA): Enable Forward No answer*1(An incoming call is forwarded if you do not answer the call within a certain amount of time.)4. (Fwd) Tap "On/Off": Select On or Off. a "Next" or "OK"(DND) Tap "On/Off": Select On or Off. a "OK"5. If a Forward setting is selected, enter a new forward phone number, or confirm and modify apreviously set forward phone number. a "OK"*1 Tap "Ring Count" to specify the number of rings before the call is forwarded.NoteRWhen Call Forwarding and/or Do Not Disturb is enabled, / and/or / appears inthe status bar in standby mode.RThis feature is only available when enabled. Contact your administrator for further information.Listening to Voice Mail MessagesWhen you receive a voice message, is displayed, or the Message Waiting indicator flashes slowly.You can check your new messages by accessing your mailbox.[In standby mode]1. Press /[MESSAGE] or tap "Voice Message".2. Tap / : Select the line on which is displayed.Xsi Visual Voice MailWith the Voice Messaging service of Broadsoft-Xsi, you can receive detailed information aboutmessages from the Xsi server. The following operations are available:RDownload messagesRMark messages as read or unreadRDelete messagesFor details, contact your phone system dealer/service provider.38Before Leaving Your Desk
The following limitations apply:RVideo messages are not supported.RVoice message format: WAV only (MP3 is unavailable)RVoice message recording time: Maximum 5 minutes39Before Leaving Your Desk
Using the PhonebookThe KX-HDV330 has 2 types of phonebook.1. Personal PhonebookThis phonebook is stored in the telephone.2. Shared PhonebookIf your telephone company provides a shared phonebook service, you can use it. For details, contactyour phone system dealer/service provider.PersonalPhonebookSharedPhonebookStoring new items ü—Editing stored items ü—Deleting store items ü—Searching the phonebook by name ü üSearching the phonebook by category ü—Phone numbers for each item Up to 5 Up to 5*1Private Ring ü—Locking the phonebook ü—*1 This number depends on the service being used.40Using the Phonebook
Using the Personal PhonebookYou can store up to 500 items (5 phone numbers per item, max. 2500 phone numbers) in the telephonealong with names for easy access. You can also set unique ringer patterns for different categories toidentify incoming calls. All phonebook items are stored in alphabetical order. For security purposes, youcan lock the phonebook.RTo search for an item in the phonebook, see “Searching for an Item in the Personal Phonebook”,Page 45.RTo refer to another phonebook that can contain more than 500 items via the network, see “Using theShared Phonebook”, Page 47.NoteRWe recommend that backups are made of the phonebook data, in case the data becomesunrecoverable due to product malfunction.RYou can store information for a maximum of 500 contacts.RPhonebook data can be imported and exported. Contact your administrator for further information.A name can have up to 24 characters. A telephone number can have up to 32 digits.Private RingYou can organize entries in the phonebook into one of 9 Private Ring Categories. It is possible to set adifferent ringer pattern*1 for each category. When the displayed Caller ID*2 matches a phone number orname stored in the phonebook, the telephone rings according to the Private Ring Category settings.*1 For Ringer patterns, see “Incoming Option”, Page 67.*2 For Caller ID information, see “Caller ID”, Page 33.Storing an Item in the Personal PhonebookStoring a New Item[In standby mode]1. Tap / a "Phonebook"2. Tap . a The number of remaining entries is displayed. a "OK"3. Tap "<Enter Name>".4. Enter a name (max. 24 characters). a "OK"5. Tap "<Enter Phone No>".6. Enter the phone number (max. 32 digits). a "OK"7. Repeat steps 5 and 6 to add additional phone number types.8. Tap "Category Off".9. Tap / : Select a category.10.Tap of the phone number you want to use as the entry’s default number.The color of the icon for the selected item changes to .11.Tap .NoteRSteps 8 and 9 can be omitted if you do not want to assign a category.RStep 10 can be omitted if you do not want to assign a default number. (The first number entered for anentry will automatically be assigned as the default number.)RThe valid digits are "0" through "9", "G", "B", "J", "P".RIf an item with the same name and number exists, the new information added will be merged with theexisting item.41Using the Phonebook
RTo enter characters, see “Entering Characters”, Page 27.Storing an Item Using the DialingYou can dial a number first and then add it as a phonebook entry.To add a new entry:[In standby mode]1. Dial a number.2. Tap "Phonebook".3. Tap "Create New Item". a "OK"4. The number of remaining entries is displayed. a "OK"5. Tap "<Enter Name>".6. Enter a name (max. 24 characters). a "OK"7. Tap "Category Off".8. Tap / : Select a category.9. Tap of the phone number you want to use as the entry’s default number.The color of the icon for the selected item changes to .10.Tap .NoteRSteps 7 and 8 can be omitted if you do not want to assign a category.RStep 9 can be omitted if you do not want to assign a default number. (The first number entered for anentry will automatically be assigned as the default number.)RThe valid digits are "0" through "9", "G", "B", "J", "P".RIf an item with the same name and number exists, the new information added will be merged with theexisting item.RTo enter characters, see “Entering Characters”, Page 27.To add the phone number to an existing entry:[In standby mode]1. Dial a number.2. Tap "Phonebook".3. Tap "Add Number". a "OK"4. Tap .5. Enter the name or the first character(s) of the desired name. a "OK"6. Tap / : Select the desired name.7. Tap of the phone number you want to use as the entry’s default number.The color of the icon for the selected item changes to .8. Tap .NoteRStep 7 can be omitted if you do not want to assign a default number. (The first number entered for anentry will automatically be assigned as the default number.)RThe valid digits are "0" through "9", "G", "B", "J", "P".RIf an item with the same name and number exists, the new information added will be merged with theexisting item.RTo enter characters, see “Entering Characters”, Page 27.Storing an Item Using the Incoming or Outgoing Call LogYou can add a number listed in the Incoming or Outgoing Call Log to the Personal Phonebook.42Using the Phonebook
To add a new entry:[In standby mode]1. Display the Incoming or Outgoing Call Log. For details, see “Incoming/Outgoing Call Log”, Page 26.2. Tap / : Select the desired item.3. Tap "Save Phonebook".4. Tap "Create New Item". a "OK"5. The number of remaining entries is displayed. a "OK"6. Tap "<Enter Name>".7. Enter a name (max. 24 characters). a "OK"8. Tap "Category Off".9. Tap / : Select a category.10.Tap of the phone number you want to use as the entry’s default number.The color of the icon for the selected item changes to .11.Tap .NoteRSteps 8 and 9 can be omitted if you do not want to assign a category.RStep 10 can be omitted if you do not want to assign a default number. (The first number entered for anentry will automatically be assigned as the default number.)RThe valid digits are "0" through "9", "G", "B", "J", "P".RIf an item with the same name and number exists, the new information added will be merged with theexisting item.RTo enter characters, see “Entering Characters”, Page 27.To add the phone number to an existing entry:[In standby mode]1. Display the Incoming or Outgoing Call Log. For details, see “Incoming/Outgoing Call Log”, Page 26.2. Tap / : Select the desired item.3. Tap "Save Phonebook".4. Tap "Add Number". a "OK"5. Tap .6. Enter the name or the first character(s) of the desired name. a "OK"7. Tap / : Select the desired name.8. Tap of the phone number you want to use as the entry’s default number.The color of the icon for the selected item changes to .9. Tap .NoteRStep 8 can be omitted if you do not want to assign a default number. (The first number entered for anentry will automatically be assigned as the default number.)RThe valid digits are "0" through "9", "G", "B", "J", "P".RIf an item with the same name and number exists, the new information added will be merged with theexisting item.RTo enter characters, see “Entering Characters”, Page 27.43Using the Phonebook
Editing a stored item in the Personal PhonebookEditing a Stored Item[In standby mode]1. Tap / a "Phonebook"2. Tap .3. Enter the name or the first character(s) of the desired name. a "OK"4. Tap / : Select the desired name.5. Tap .*16. Tap the desired name, phone number, category or default telephone number.7. Edit the data as necessary.8. Repeat steps 5 to 7 and edit the items you want to change.9. Tap .*1 If this icon is not displayed, you are currently viewing the Shared Phonebook. You must be viewingthe Personal Phonebook to edit items. Contact your administrator for further information.NoteRTo change a character or digit, tap or to highlight it, tap to delete it, and then enter the newcharacter or digit.RTo clear an entire line, tap "Delete".RTo move the cursor to the left or right, tap or respectively.RFor details about entering characters, see “Entering Characters”, Page 27.Editing Category NamesYou can edit the names of the categories in the phonebook.[In standby mode]1. Tap / a "Basic Settings"2. Tap / a "Display Option"3. Tap / a "Category Name"4. Tap / : Select the desired category number (1–9).5. Enter a name for the category (max. 13 characters). a "OK"6. Repeat steps 4 and 5 for each category name to edit.NoteFor details about entering characters, see “Entering Characters”, Page 27.Deleting a Stored Item in the Personal PhonebookDeleting a Stored Item[In standby mode]1. Tap / a "Phonebook"2. Tap .3. Enter the name or the first character(s) of the desired name. a "OK"4. Tap / : Select the desired name.5. Tap .*144Using the Phonebook
6. Tap / : Tap the check boxes of the items you want to delete.*27. Tap a "OK"*1 If this icon is not displayed, you are currently viewing the Shared Phonebook. You must be viewingthe Personal Phonebook to edit items. Contact your administrator for further information.*2 You can select all items in the list by tapping .Searching for an Item in the Personal PhonebookYou can search for an item in the phonebook by following the steps below.Searching by NameYou can also search for an item in the phonebook by entering a name:[In standby mode]1. Tap / a "Phonebook"2. If "Shared Phonebook" is displayed as the title, tap .*13. Tap .4. Enter the name or the first character(s) of the desired name. a "OK"5. Tap / : Select the desired name.6. Select the desired phone number.7. To make a call, go off-hook.*1 If only Personal Phonebook is permitted, this step is skipped.Searching by CategoryIf items in the phonebook have been assigned categories, you can search by category.[In standby mode]1. Tap / a "Phonebook"2. If "Shared Phonebook" is displayed as the title, tap .*13. Tap .4. Tap / : Select a category.5. Tap .6. Enter the name or the first character(s) of the desired name. a "OK"7. Tap / : Select the desired name.8. Select the desired phone number.9. To make a call, go off-hook.*1 If only Personal Phonebook is permitted, this step is skipped.Searching by pressing Dial KeysYou can also search for an item in the phonebook by pressing multiple dial keys when the phonebook listis displayed:[When the phonebook is displayed]1. Press the dial keys to enter the first character(s) of the desired name in accordance with the charactertables.*1*1 For details about the characters assigned to the dial keys, see the following table.45Using the Phonebook
Suffix NE/X/SX/C/(none) NE/X/SX RUKeys ABC (Latin) ΑΒΓ (Greek) АБВ (Cyrillic)1B®G®1B®G®1 А®Б®В®B®G®12A®B®C®2 Α®Β®Γ®2 Г®Д®Е®Ё®2®A®B®C®23D®E®F®3 Δ®Ε®Ζ®3 Ж®З®И®Й®3®D®E®F®34G®H®I®4 Η®Θ®Ι®4 К®Л®М®4®G®H®I®45J®K®L®5 Κ®Λ®Μ®5 Н®О®П®5®J®K®L®56M®N®O®6Ν® ®Ο®6ЮѮҮ6®M®N®O®67P®Q®R®S®7 Π®Ρ®Σ®7 У®Ф®Х®7®P®Q®R®S®78T®U®V®8 Τ®Υ®Φ®8 Ц®Ч®Ш®8®T®U®V®89W®X®Y®Z®9 Χ®Ψ®Ω®9 Щ®Ъ®Ы®Ь®9®W®X®Y®Z®900®Space 0®Space Э®Ю®Я®0®SpaceRPressing a key repeatedly will cycle through the characters associated with that key. For example, toenter the letter "C" in Latin Mode, press 2 3 times.RThe illustrations of the keys in the table may differ in appearance from the actual keys on thetelephone.Example: To enter "ANNE" in Latin Mode.2 a 6 a 6 a a 6 a 6 a 3 a 3NoteRAvailability depends on your phone system. Contact your administrator for further information.Locking the PhonebookYou can lock/unlock the phonebook while in standby mode. If no password has been set, you cannot lockthe phonebook. For details about setting the password, see “Setting the Password”, Page 27.NoteRIf you lock either the Personal Phonebook or the Shared Phonebook, the other one is also locked. Ifyou unlock the phonebook, both phonebooks are unlocked.Locking/Unlocking the Phonebook[In standby mode]To lock1. Tap / a "Phonebook"2. Press /[MENU].3. Tap "Lock Phonebook". a "OK"*1To unlock1. Tap / a "Phonebook"2. Enter your password.*2 a "OK"3. Press /[MENU].4. Tap "Unlock Phonebook". a "OK"5. Enter your password.*2 a "OK"Unlocking the Phonebook Temporarily1. Tap / a "Phonebook"46Using the Phonebook
2. Enter your password.*2 a "OK"*1 The call log is also locked.*2 If you enter an incorrect password 3 times, you cannot enter another password for approximately 30seconds.Using the Shared PhonebookYou can refer to the Shared Phonebook in addition to the Personal Phonebook, if the Shared Phonebookis available.NoteWe recommend setting this feature with your administrator. Contact your administrator for furtherinformation.Searching for an Item in the Shared PhonebookSearching by Name[In standby mode]1. Tap / a "Phonebook"2. If "Phonebook" is displayed as the title, tap .*13. Tap .4. Enter the name or the first character(s) of the desired name. a "OK"5. Tap / : Select the desired name.6. Select the desired phone number.7. To make a call, go off-hook.*1 If only Personal Phonebook is permitted, this step is skipped.ECO ModeEnabling this mode reduces the amount of electricity consumed by the unit.NoteRWhen ECO mode is enabled, the "Link Speed" setting (Page 73) changes as follows:– Link Speed: "10M/Full"– PC port cannot be usedRWhen the ECO mode setting is changed, the unit will restart.RWhen ECO mode is enabled, is displayed in the status bar.Setting ECO Mode[In standby mode]1. Tap / a "System Settings"2. Tap "System Settings".3. Tap / a "ECO Mode"4. Tap "On".*1 a "OK"*1 To disable ECO mode, select "Off" (default).47Using the Phonebook
Checking the Line StatusYou can check the status of each line (up to 12 lines) on the display.Checking the Line Status[In standby mode]1. Tap / a "Line Status"2. Tap / : Select the line whose status you want to check.3. Press /[CANCEL] to end checking the line status or tap the line to perform an action. See "Linestatus indication" below for details.[During a conversation]1. Tap / a "Line Status"2. Tap / : Select the line whose status you want to check.3. Press /[CANCEL] to end checking the line status or tap the line to perform an action. See "Linestatus indication" below for details.NoteRWhen a function key is assigned as a Line Status key, you can press that function key to display theline status screen. See "Line status indication" below for details.Line status indicationStatus Display MeaningFree*1 The line is idle.Action: seize the line for dialing.In Use The line is on a call.Action: none.Line On Hold*2 The line is on hold.Action: retrieve the call on hold.Incoming Call*2 The line is receiving a call.Action: answer the call.Recall*2 The line is receiving a Hold Recall signal.Action: answer the call.<x> In Use*3 A shared line is in use at another unit.Action: join the call.<x> Line On Hold*3 A shared line is on hold at another unit.Action: retrieve the call on hold.*1 The following icons are also displayed if the corresponding feature is enabled.Icon MeaningCall ForwardingDo Not DisturbMaking an anonymous callBlock anonymous calls48Using the Phonebook
*2 When the line is in this state, call information is also displayed.*3 If the shared line is set, <x> (index number) is also displayed. We recommend setting this with youradministrator. Contact your administrator for further information.49Using the Phonebook
Customizing the TelephoneChanging the Telephone’s LCD DisplayYou can change what is displayed on the telephone’s LCD while the telephone is in standby mode.1. Tap / a "Basic Settings"2. Tap / a "Display Option"3. Tap / a "Standby Display"4. Select the desired item. a "OK"Hot KeysBy assigning phone numbers to dial keys, you can make a call by pressing and holding a dial key.R“Hot Key Dialing”, Page 31Assigning Hot Keys From PhonebookYou can assign a phone number stored in the Personal Phonebook to a key to be used as a Hot Key.1. In standby mode, press and hold a dial key (0–9) for more than 1 second.2. Tap .3. Tap .4. Enter the desired name.5. Tap / : Select the desired name.6. Select a desired phone number.7. Tap .NoteRFor details about searching for an item in the phonebook, see “Searching for an Item in the PersonalPhonebook”, Page 45.Editing Hot Keys1. In standby mode, press and hold a dial key (0–9) for more than 1 second.2. Tap .3. Tap "Name", if necessary.4. Edit the name. a "OK"5. Tap "Phone Number", if necessary.6. Edit the phone number. a "OK"7. Tap .Deleting a Hot Key1. In standby mode, press and hold the dialing key assigned as a Hot Key for more than 1 second.*12. Tap .3. Tap the check boxes of the items you want to delete.*24. Tap . a "OK"*1 While the Hot Key’s information is displayed, you can tap or to select another Hot Keynumber.*2 You can select all items in the list by tapping .50Customizing the Telephone
Selecting the Type of Hot Key DialingYou can select one of 2 types of Hot Key Dialing for each assigned Hot Key.1. In standby mode, press and hold a dial key (0–9) for more than 1 second.2. Tap .3. Tap "Automatic Call".4. Select "Manual" or "Auto". a "OK"RManual:Press and hold the dialing key (0–9) assigned as a Hot Key for more than 1 second, and then gooff-hook. For details, see “Hot Key Dialing”, Page 31.RAuto:Pressing and holding an assigned Hot Key for the set number of seconds will dial that Hot Key’sassigned number immediately.NoteRTo select the number of seconds before the call is automatically made, see "Hot Key Time" in “KeyOption”, Page 68.Changing the Function Keys (Program Keys and DSS Keys)[In standby mode]1. Tap / a "Basic Settings"2. Tap / a "Key Option"3. Tap "Program Key".*14. Tap / : Select the key to change.5. Tap "Function".6. Tap / : Select the new item to assign. a "OK"7. Specify additional settings, such as "Line", "Label" and "Phone Number" as necessary.8. Tap .*1 To assign functions to the DSS keys on a KX-HDV20, tap "DSS Key". You can also assign a functionby pressing the desired DSS key for 3 or more seconds.NoteRIn addition to the Line function, other functions can be assigned to individual lines. However, only linesthat have been set up in advance can be selected.Each of the function keys can be assigned one of the following functions.ROne Touch DialUsed to dial a previously set phone number with one touch.RBLF (Busy Lamp Field)Used to transfer calls to the extension assigned to the key while receiving an incoming call or during aconversation. The indicator of a BLF key also shows the current status of the extension assigned tothe key.Status MeaningColor Light patternRed Off AvailableOn UnavailableQuick Flashing Ringing51Customizing the Telephone
Status MeaningColor Light patternBlue On Call ParkNoteRMore than 48 BLF keys can be programmed, but status indication is available only up to 48 keys.RLineUsed to seize a line in order to make or receive a call. The color of each key’s indicator shows thestatus of the line.Status MeaningColor Light patternBlue On In UseRYou are on a call.Slow Flashing "Line On Hold"RA call is on hold.Quick Flashing "Incoming Call" or "Recall"RA call (including Hold Recall) is being received.Name or number of callerRA call to a shared line is being received.Red On In UseRA shared line is in use or a call is on private hold atanother unit.Slow Flashing "Line On Hold"RA shared line is on hold at another unit.Off — FreeRThe line is idle.RACD[Login]/ACD[Wrap Up]*1ACD[Login]: Used to log in/log out of an Automatic Call Distribution Group.ACD[Wrap Up]: Used to change the phone’s status from unavailable a wrap up a available.The color of each key’s indicator shows the status of the key.Status MeaningColor Light pattern ACD[Login] ACD[Wrap Up]Red Off Logged In AvailableOn Logged Out UnavailableSlow Flashing — Wrap UpRLine StatusUsed to confirm the status of each line. This allows the function key to work as a Line key such asseizing a line in order to make or receive a call.RCall ForwardUsed to forward incoming calls to the extension assigned to the key.RPhonebook*2Used to open the phonebook.RCall History*2Used to open the Incoming/Outgoing Call Log.52Customizing the Telephone
RSimultaneous Ring*1Enables parallel ringing. Up to 10 locations can be specified to ring simultaneously when you receive acall.Status MeaningColor Light patternBlue On Simultaneous Ring feature: OnOff Simultaneous Ring feature: OffRHoteling/Hospitality*1Used to log in/log out of the Call Center Hoteling Event.RTransfer*1Used to transfer a call to the extension assigned to the key with confirmation during a conversation.RBlind Transfer*1Used to transfer a call to the extension assigned to the key without confirmation during a conversation.RConferenceUsed to establish a multiple-party conversation (conference).RDirected Call Pickup*1Used to answer an incoming call arriving at the specified telephone number.RCall Park/Park Retrieve*1Used to park a call or to retrieve a parked call (Call Parking).*1 This item can be used only when the feature is enabled. Contact your administrator for furtherinformation.*2 This item can be selected when the list is registered on the telephone. Contact your administrator forfurther information.Block anonymous callsThis feature allows the unit to reject calls when the unit receives a call without phone number. The defaultsetting is "Off".IMPORTANTRA password may be required for these settings. We recommend setting with your administrator.Contact your administrator for further information.RThis feature is not available on shared lines.[In standby mode]1. Tap / a "Advanced Settings"2. Tap / a "Call Settings"3. Tap / a "Block Anonymous"4. Tap / : Select a desired line.5. Select "On" or "Off". a "OK"Incoming call barring (Caller ID service users only)This feature allows the unit to reject calls from specified phone numbers that you do not want to answersuch as junk calls.When a call is received, the unit does not ring while the caller is being identified. If the phone numbermatches an entry in the call barred list, the unit rejects the call.53Customizing the Telephone
IMPORTANTRA password may be required for these settings. We recommend setting with your administrator.Contact your administrator for further information.Storing unwanted callersYou can store up to 30 phone numbers in the call barred list by using the caller list or by entering thenumbers directly.[In standby mode]1. Tap / a "Advanced Settings"2. Tap / a "Call Settings"3. Tap / a "Block Caller ID"4. Tap / : Select a blank line.5. Enter the phone number (32 digits max.). a "OK"Editing the phone numbers to reject[In standby mode]1. Tap / a "Advanced Settings"2. Tap / a "Call Settings"3. Tap / a "Block Caller ID"4. Tap / : Select a desired phone number.5. Edit the phone number. a "OK"Deleting the phone numbers to reject[In standby mode]1. Tap / a "Advanced Settings"2. Tap / a "Call Settings"3. Tap / a "Block Caller ID"4. Tap .5. Tap / : Tap the check boxes of the items you want to delete.*16. Tap . a "OK"*1 You can select all items in the list by tapping .Making an anonymous callBefore making a call, specify the following:IMPORTANTRA password may be required for these settings. We recommend setting with your administrator.Contact your administrator for further information.[In standby mode]1. Tap / a "Advanced Settings"2. Tap / a "Call Settings"3. Tap / a "Anonymous Call"54Customizing the Telephone
4. Tap / : Select a line.5. Select "On" or "Off". a "OK"Changing the Basic SettingsTo select the main item in standby mode1. Tap / a "Basic Settings"2. Tap / : Select the main item.Main Item Sub Item PageIncoming Option Ringer Volume Ringer Type Page 67Talk Option Speaker Volume Handset Volume Headset Volume Page 68Answer Option Auto Ans Device Auto Ans Delay Page 68Key Option Program Key DSS Key Hot Key Time Page 68Display Option Language Backlight Standby Display Page 69Category Name Date Format Time FormatScreen Saver DSS ControlKey Tone — Page 70BluetoothHeadsetConnection Registration Page 70Other Option Change Password Embedded Web Page 70Changing the System SettingsIMPORTANTRThe feature depends on your phone system. Contact your administrator for further information.To select the main item in standby mode1. Tap / a "System Settings"2. Tap / : Select the main item.Main Item Sub Item PageStatus Line Status Firmware Version IP Mode Page 71IPv4 Settings IPv6 Settings MAC AddressLLDP VLANNetwork Settings IP Mode Select IPv4 Settings IPv6 Settings Page 71LLDP VLAN Link SpeedSystem Settings Set Time & Date*1 Authentication Access Code Page 73ECO Mode Restart DSS Restart*1 Availability depends on your phone system. Contact your administrator for further information.Changing the Advanced SettingsTo select the main item in standby mode1. Tap / a "Advanced Settings"55Customizing the Telephone
2. Select the main item.Main Item Sub Item PageXsi Setting*1 — Page 73UC Setting*1 — Page 74Call Settings*2 Block Anonymous Anonymous Call Block Caller ID Page 74Anywhere*1 Remote Office*1 SimultaneousRing*1System LockExecutiveFiltering*1— Page 75AssistantSettings*1Assistant Filtering Divert Setting Page 75*1 This item is displayed only when the feature is enabled. Contact your administrator for furtherinformation.*2 A password may be required for these settings.Web User Interface ProgrammingThe product provides a Web-based interface for configuring various settings and features, includingsome that are not programmable directly. The following list contains some useful features that areprogrammable through the Web user interface.Contact your administrator for further information.RLanguage Settings (IP Phone/Web)RUser Password (for access to Web user interface)RDefault Line for OutgoingRCall Rejection Phone NumbersRCall Features– Enable Anonymous Call– Enable Block Anonymous Call– Enable Do Not Disturb– Enable Call Forwarding Always– Forwarding Number (Always)– Enable Call Forwarding Busy– Forwarding Number (Busy)– Enable Call Forwarding No Answer– Forwarding Number (No Answer)– Ring Counts (No Answer)RHotline NumberRFlexible Key SettingRPhonebook Import and ExportRDSS ConsoleNoteREach time you want to access the Web user interface, you must enable Web programming(Embedded Web). See “Other Option”, Page 70.56Customizing the Telephone
Installation and SetupNoteRPanasonic assumes no responsibility for injuries or property damage resulting from failures arising outof improper installation or operation inconsistent with this documentation.WARNINGRTo reduce the risk of fire or electric shock, do not overload AC outlets and extension cords.RCompletely insert the AC adaptor/power plug into the AC outlet. Failure to do so may cause electricshock and/or excessive heat resulting in a fire.RRegularly remove any dust, etc. from the AC adaptor/power plug by pulling it from the power outlet,then wiping with a dry cloth. Accumulated dust may cause an insulation defect from moisture, etc.resulting in a fire.Attaching the StandAttach the stand to the desk phone.1. Insert the stand into the slots located in the unit.2. Gently rotate the stand in the direction indicated until it is fixed.KX-HDV330 stand57Installation and Setup
KX-HDV20 (option) standAdjusting the Stand PositionPush the PUSH marks in the direction indicated, with both hands, and tilt and slide the stand until itbecomes fixed in the desired position.RLowering the standPUSHPUSHRRaising the standPUSHPUSH58Installation and Setup
Removing the StandTilt the stand in the direction indicated while pushing the PUSH marks with both hands.PUSHPUSHAttaching the Optional KX-HDV20 to the UnitThe optional KX-HDV20 has 20 DSS keys, and it adds 40 function keys (20 keys ´ 2 pages) to the unit.These keys can be used to seize a line to make or receive a call or to perform a feature that has beenassigned to the key.1. Remove the stand from both the KX-HDV330 and KX-HDV20. See “Removing the Stand”, Page 59.2. Insert the tabs of the KX-HDV20 into the designated openings in the base, and then slide theKX-HDV20 in the direction of the arrow.3. Fasten the KX-HDV20 to the unit with the included screw.4. Attach the stand to both the KX-HDV330 and the KX-HDV20. See “Attaching the Stand”, Page 57.Or, if the unit will be mounted on a wall, perform wall mounting. See “Wall Mounting”, Page 62.5. Connect the KX-HDV20 to the unit with the included cable. See “Connections (including optionalKX-HDV20)”, Page 60.6. Turn on the KX-HDV330.23*1*1 Remove the hole cover.59Installation and Setup
NoteRUp to 5 KX-HDV20 units can be connected to the product. However, if you mount the product on awall, only one KX-HDV20 unit can be used.Connections (including optional KX-HDV20)Connect the Ethernet cable, the Handset Cord and the AC adaptor (Option) to the unit.*2*5*4*1*3*3*1 Connection cableConnect the connection cable as shown in the illustration.*2 PoE HUB*3 Optional AC adaptor*4 Optional EHS headsetFor up-to-date information about EHS headsets that have been tested with this unit, refer to thefollowing web site:http://www.panasonic.net/pcc/support/sipphone/60Installation and Setup
*5 Optional headsetFor up-to-date information about headsets that have been tested with this unit, refer to the followingweb site:http://www.panasonic.net/pcc/support/sipphone/RThe initial setting for the IP address is "DHCP—Auto". For information about your networkenvironment, contact your administrator. For details, see “Network Settings”, Page 71.When selecting Ethernet cables (not included)RUse flexible cables without jack covers. Do not use cables with a hard coating that may tear or crackwhen bent.To prevent damage to the cables, use cables that do not protrude from the bottom of the base.Connect the cables as shown in the following illustration.*1*1 60 mm (2 3/8 in) or lessRUse a straight CAT 5e (or higher) Ethernet cable (not included) that is 6.5 mm (1/4 in) in diameter orless.When connecting to a switching hubRIf PoE is available, an AC adaptor is not needed.RThis unit complies with the PoE Class 2 standard.When connecting a PCRThe PC port does not support PoE for connected devices.When connecting cables and the AC adaptorRPass the Ethernet cable and the AC adaptor cord under the stand.61Installation and Setup
Wall MountingThe KX-HDV330 and up to 5 optional KX-HDV20 units can be mounted on a wall.IMPORTANTRMake sure that the wall and the fixing method are strong enough to support the weight of the unit. (See“Specifications”, Page 76.)1. Insert the tabs of the wall mounting adaptor into the designated openings in the base, and then slidethe wall mounting adaptor in the direction of the arrow until it clicks.KX-HDV330With optional KX-HDV20For 2nd to 5th KX-HDV20Remove the screw from the DSS cover of the KX-HDV20, and then slide the cover up to remove it.2. Fasten the wall mounting adaptor to the base with the included small screw.(Recommended torque: 0.4 N·m [4.08 kgf·cm/3.54 lbf·in] to 0.6 N·m [6.12 kgf·cm/5.31 lbf·in])3. Connect the AC adaptor, handset cord, Ethernet cables, and connection cable as necessary.4. Drive the large screws into the wall either 83 mm (3 1/4 in) or 100 mm (3 15/16 in) apart, and mountthe unit on the wall.62Installation and Setup
KX-HDV330*4*5*6*1*7*2 *32 4With optional KX-HDV20*5*6*8*4*7242*8*9A*1 *2 *3If you will mount additional KX-HDV20 units, connect the connection cable for the next unit to theunit you are attaching.For 2nd to 5th KX-HDV20*7*7 33*10 *1022*1 Ethernet cables63Installation and Setup
*2 EHS headset cable*3 AC adaptor*4 40 mm (1 37/64 in) or less*5 Washer*6 Drive the screw to this point*7 83 mm (3 1/4 in) or 100 mm (3 15/16 in)*8 Connection cableConnect the connection cable as shown in the illustration.*9 152 mm (6 in)*10 111 mm (4 3/8 in)RYou can find a wall mounting template at the end of this manual.Hooking the HandsetTo Hook the Handset During a Conversation1. Hook the handset over the top edge of the unit.To Lock the Handset Hook when the Unit is Wall Mounted1. Remove the handset hook from the slot.2. Turn it up-side-down.3. Slide the handset hook back into the slot until it locks.4. Handset is safely hooked when it is in the cradle.Updating the softwareYour phone system dealer may offer new features and improve its software version from time to time.Contact your administrator for further information.64Installation and Setup
AppendixCharacter Mode TableKX-HDV330 (Suffix: NE/X/SX)Keys ABC(Latin)0–9(Numeric)ΑΒΓ(Greek) (Extended 1)SŚŠ(Extended 2)1Space B & ’( ) G , – . / 1 1Space B & ’ ( ) G , – . / 12A B C 22Α Β Γ 2a b c 2 α β γ 23D E F 3 3Δ Ε Ζ 3d e f 3 δ ε ζ 34G H I 4 4Η Θ Ι 4g h i 4 η θ ι 45J K L 5 5Κ Λ Μ 5 J K L 5j k l 5 κ λ μ 5 j k l 56M N O 66m n o 6 ν ξ ο 67P Q R S 7 7Π Ρ Σ 7p q r s 7 π ρ σ 78T U V 8 8Τ Υ Φ 8t u v 8 τ υ φ 89W X Y Z 9 9w x y z 90Space ! ? " : ;+ = < > 0 0Space ! ? " : ; + = < > 0##RPress * before or after entering a character to change between uppercase and lowercase.RPressing a key repeatedly will cycle through the characters associated with that key. For example, toenter the letter "C" in Latin Mode, press 2 3 times.RCharacters that are entered using the # key (for example, "$") cannot be entered when searching thephonebook. See “Searching for an Item in the Personal Phonebook”, Page 45.65Appendix
RThe illustrations of the keys in the table may differ in appearance from the actual keys on thetelephone.KX-HDV330 (Suffix: RU)Keys АБВ(Cyrillic)0–9(Numeric)ABC(Latin) (Extended 1)SŚŠ(Extended 2)1А Б В SpaceG + - / = < > 1 1Space B & ’ ( ) G, – . / 1а б в SpaceG + - / = < > 12Г Д Е Ё 22A B C 2г д е ё 2 a b c 23Ж З И Й 3 3D E F 3ж з и й 3 d e f 34К Л M 4 4G H I 4к л м 4 g h i 45H О П 5 5J K L 5 J K L 5н о п 5 j k l 5 j k l 56Р С Т 66M N O 6р с т 6 m n o 67У Ф Х 7 7P Q R S 7у ф х 7 p q r s 78Ц Ч Ш 8 8T U V 8ц ч ш 8 t u v 89Щ Ъ Ы ЬSpace ! ? " 9 9W X Y Z 9щ ъ ы ьSpace ! ? " 9 w x y z 90Э Ю ЯSpace . , ’ : ;( ) 0 0Space ! ? " : ; + = < > 0э ю я Space ., ’ : ; ( ) 0# Ґ Є І Ї Ў # # ґ є і ї ў #66Appendix
RPress * before or after entering a character to change between uppercase and lowercase.RPressing a key repeatedly will cycle through the characters associated with that key. For example, toenter the letter "C" in Latin Mode, press 2 3 times.RPressing a key repeatedly will cycle through the characters associated with that key. For example, toenter the letter "E" in Cyrillic Mode, press 2 3 times.RCharacters that are entered using the # key (for example, "$") cannot be entered when searching thephonebook. See “Searching for an Item in the Personal Phonebook”, Page 45.RThe illustrations of the keys in the table may differ in appearance from the actual keys on thetelephone.KX-HDV330 (Suffix: [none]/C)Keys ABC (Latin) 0–9(Numeric)+ÀÂ (Extended 1)Upper Lower Upper Lower1Space B & ’ ( ) G , – . / 1 1Space B & ’ ( ) G , – . / 12A B C 2 a b c 2 23D E F 3 d e f 3 34G H I 4 g h i 4 45J K L 5 j k l 5 5JKL5 jkl56M N O 6 m n o 6 67P Q R S 7 p q r s 7 78T U V 8 t u v 8 89W X Y Z 9 w x y z 9 90Space ! ? " : ; + = < > 0 0Space ! ? " : ; + = < > 0##RPress * before or after entering a character to change between uppercase and lowercase.RPressing a key repeatedly will cycle through the characters associated with that key. For example, toenter the letter "C" in Latin Mode, press 2 3 times.RCharacters that are entered using the # key (for example, "$") cannot be entered when searching thephonebook. See “Searching for an Item in the Personal Phonebook”, Page 45.RThe illustrations of the keys in the table may differ in appearance from the actual keys on thetelephone.Basic Settings Menu LayoutIncoming OptionSub Item Description Setting DefaultRinger Volume Adjusts the ringer volume Level 1–8 OffLevel 5Ringer TypeRLine 1–12RPrivate Ring(Category 1–9)Ringer PatternSelects the ringtone for eachtype of call.*1 Ringtone 1–32 Ringtone 1*267Appendix
*1 The preset melodies in this product are used with permission of © 2010 Copyrights Vision Inc.*2 The default ringtone is different depending on the line number.Talk OptionSub Item Description Setting DefaultSpeaker Volume Adjusts the speaker volume. Level 1–8 Level 5Handset Volume Adjusts the handset volume. Level 1–8 Level 5Headset Volume Adjusts the headset speakervolume.Level 1–8 Level 5Answer OptionSub Item Description Setting DefaultAuto Ans Device Selects the types of devicesthat can be answered by AutoAnswer. Speaker Phone HeadsetSpeaker PhoneAuto Ans Delay Selects the number of secondsbefore a call is automaticallyanswered when Auto Answer isturned on.0s–20s 6sKey OptionSub Item Description Setting DefaultRProgram KeyRDSS KeyAssigns a function to eachprogram key or DSS key. One Touch Dial BLF Line ACD[Login]*1 ACD[Wrap Up]*1 Line Status Call Forward Phonebook Call History Simultaneous Ring*1 Hoteling/Hospitality*1 Transfer*1 Blind Transfer*1 Conference Directed Call Pickup*1 Call Park*1 Park Retrieve*1Not storedHot Key Time Selects the number of secondsbefore a call is automaticallymade when a Hot Keyassigned to "Auto" is pressedand held.1s–20s 2s*1 Displayed only when configured on the telephone.68Appendix
Display OptionSub Item Description Setting DefaultLanguage Selects the display language.Up to 10 languages can bedownloaded from the server orWeb as necessary. Contactyour administrator for furtherinformation.Suffix: NE/X/SX Auto English Deutsch Español FRANÇAIS Italiano Svenska Nederlands Português ČeštinaAutoSuffix: (none)/C Auto English Español FRANÇAISAutoSuffix: RU Auto English РУССКИЙ УкраїнськаAutoBacklight Selects the length of timebefore the backlight turns offafter returning to the standbydisplay, the level of thebacklight when it’s active, andthe level of the backlight whenit’s inactive.Screen Timeout 30 sec. 1 min. 5 min. 10 min. 30 min. 60 min. 120 min. 180 min. 300 min. Always OnActive Level Level 1–8Inactive Level Low OffScreen Timeout:1 min.Active Level:Level 8Inactive Level:OffStandby Display Selects what is shown on thedisplay while in standby mode. Phone Number Phone No&Name OffPhone NumberCategory Name Edits the names of thecategories.Max. 13 characters xCategory (1–9)Not stored69Appendix
Sub Item Description Setting DefaultDate Format Selects the format for the dateshown on the display instandby mode. DD-MM-YYYY MM-DD-YYYYSuffix: NE/X/SX/RUDD-MM-YYYYSuffix: (none)/CMM-DD-YYYYTime Format Selects the format for the timeshown on the display instandby mode. 12H 24HSuffix: NE/X/SX/RU24HSuffix: (none)/C12HScreen Saver Selects the length of timebefore the screen saveractivates. Off 10 sec. 30 sec. 1 min. 3 min. 5 min.OffDSS Control Adjusts the backlight and LCDcontrast of connectedKX-HDV20 units.Backlight Auto On Level 1–6 OffLCD Contrast Level 1–6Backlight: Auto Level 6LCD Contrast: Level 3Key ToneSub Item Description Setting DefaultKey Tone Turns the key tone on or off. On OffOnBluetooth HeadsetSub Item Description Setting DefaultBluetooth Headset Registers and deregisters aBluetooth headset.Refer to “BluetoothHeadset”, Page 28.Not registeredOther OptionSub Item Description Setting DefaultChangePassword*1*2Changes the telephonepassword (4 digits) used forunlocking the phonebook.Enter Old Password.*3*4¯Enter New Password.¯Verify New Password.Not registeredEmbedded Web Selects whether the webfunction and the loggingfunction are available or not. On OffOff*1 To avoid unauthorized access to this product:70Appendix
RSet a password that is random and cannot be easily guessed.RChange the password regularly.*2 Make a note of the password so that you will not forget it.*3 If a password has not already been set, you can skip the first step.*4 For details about setting the password, see “Setting the Password”, Page 27.System Settings Menu LayoutStatusSub Item Description StatusLine Status Displays the line status. Line 1–12Registered/Registering/(NULL)Firmware Version Displays the firmware version of thetelephone.—IP Mode Displays the IP network mode. IPv4/IPv6/IPv4&IPv6IPv4 Settings Displays information about IPv4 settings. –IP Address*1–Subnet Mask*1–Default Gateway*1–DNS 1*1–DNS 2*1IPv6 Settings Displays information about IPv6 settings. –IP Address*2–Prefix*2–Default Gateway*2–DNS 1*2–DNS 2*2MAC Address Displays the MAC address of thetelephone.—LLDP Displays the LLDP status. On/OffVLAN Displays the VLAN ID and priority. —*1 If this item is not set, “0.0.0.0” is displayed. If the telephone is not connected to the network, “…” isdisplayed.*2 If this item is not set, “0::0” is displayed. If the telephone is not connected to the network, “::” isdisplayed.Network SettingsSub Item Description Setting DefaultIP Mode Select Changes the network settingsof the telephone. Currentsettings are displayed as ahighlight. IPv4 IPv6 IPv4&IPv6IPv471Appendix
Sub Item Description Setting DefaultIPv4 Settings Specifies the IPv4 settings. Connection Mode DHCP DNS Auto Manual –DNS 1 –DNS 2 Static –IP Address –Subnet Mask –Default Gateway –DNS 1 –DNS 2ConnectionMode: DHCPDNS: AutoIPv6 Settings Specifies the IPv6 settings. Connection Mode DHCP DNS Auto Manual –DNS 1 –DNS 2 RA –DNS 1 –DNS 2 Static –IP Address –Prefix –Default Gateway –DNS 1 –DNS 2ConnectionMode: DHCPDNS: AutoLLDP Specifies the LLDP settings. PC Port –VLAN ID –Priority On/Off On OffPC Port: VLAN ID: 0 Priority: 0LLDP: OnVLAN Specifies the VLAN settings. Enable VLAN Yes No IP Phone –VLAN ID –Priority PC –VLAN ID –PriorityEnable VLAN:NoIP Phone: VLAN ID: 2 Priority: 7PC: VLAN ID: 1 Priority: 072Appendix
Sub Item Description Setting DefaultLink Speed Specifies the Ethernet PHYmode settings. IP Phone Auto 100M/Full 100M/Half 10M/Full 10M/Half PC Auto 100M/Full 100M/Half 10M/Full 10M/HalfAutoSystem SettingsSub Item Description Setting DefaultSet Time & Date*1 Specifies the time and date ofthe telephone.–Date–Time—Authentication Specifies the ID and passwordfor HTTP authentication.–ID*2–Password*2Not storedAccess Code*3 Specifies the access code toaccess the redirect server.Max. 16 characters Not storedECO Mode Selects whether to enable ECOmode. On OffOffRestart*4 Restart the unit. — —DSS Restart*4 Restart any connected DSSunits.— —*1 Availability depends on your phone system. Contact your administrator for further information.*2 Max. 128 characters*3 This item is displayed only during initial setup.*4 The unit will restart even if it is being accessed through the Web user interface or on a call.Advanced Settings Menu LayoutXsi SettingSub Item Description Setting DefaultXsi Setting*1 Specifies the ID and passwordfor the Xsi service.Line 1–12–ID*2–Password*2Not stored*1 This item is displayed only when the feature is enabled. Contact your administrator for furtherinformation.*2 Max. 128 characters73Appendix
UC SettingSub Item Description Setting DefaultUC Setting*1 Specifies the ID and passwordfor the Broadsoft UC service(IM&P).–ID*2–Password*2Not stored*1 This item is displayed only when the feature is enabled. Contact your administrator for furtherinformation.*2 Max. 128 charactersCall SettingsSub Item Description Setting DefaultBlock Anonymous Specifies whether or not toblock incoming anonymouscalls.Line 1–12 On OffOffAnonymous Call Specifies whether or not tomake outgoing anonymouscalls.Line 1–12 On OffOffBlock Caller ID Edits/deletes the phonenumbers to reject incomingcalls.Enter Number*2, editnumber*2, delete number,delete all numbersNot storedAnywhere*1 Specifies/edits the Xsi’sAnywhere settings.Line 1–12Registration:–Name–Phone Number*2Edit:–Status On Off–Name–Phone Number*2–Alt. Number*2—Remote Office*1 Specifies the Xsi’s RemoteOffice setting.Line 1–12–Status On Off–Phone Number*2—SimultaneousRing*1 Specifies the Xsi’sSimultaneous Ring setting.Line 1–12–Status On Off–Phone Number*2—System Lock Selects whether to lock the CallSettings menu. On*3 OffOff*1 If the Xsi’s service is available, you can select this item. Contact your administrator for furtherinformation.*2 In a phone number that exceeds 32 digits, the exceeding digits will not be displayed.74Appendix
*3 Password is required (4 digits).Executive FilteringSub Item Description Setting DefaultExecutive Filtering*1 Sets whether to filter calls to anexecutive terminal using theBroadsoft Executive-Assistantfeature.Line 1–12 On OffOff*1 This item is displayed only when the feature is enabled. Contact your administrator for furtherinformation.Assistant SettingsSub Item Description Setting DefaultAssistant Filtering*1 Sets whether to filter calls to anassistant terminal using theBroadsoft Executive-Assistantfeature.Line 1–12Specify a line as"Executive". On OffOffDivert Setting*1 Sets the transfer feature for anexecutive terminal using theBroadsoft Executive-Assistantfeature. On Phone Number OffOff*1 This item is displayed only when the feature is enabled. Contact your administrator for furtherinformation.75Appendix
SpecificationsKX-HDV330Item SpecificationsPower Supply AC adaptor / PoE (IEEE 802.3af)Power Consumption PoEStand-by: approx. 2.7 W (ECO mode off), approx. 2.2 W (ECOmode on)Talking: approx. 3.5 W (ECO mode off), approx. 2.8 W (ECO modeon)AC AdaptorStand-by: approx. 2.6 W (ECO mode off), approx. 1.9 W (ECOmode on)Talking: approx. 3.4 W (ECO mode off), approx. 2.7 W (ECO modeon)Maximum Power Consumption Approx. 4.4 WOperating Environment 0 °C (32 °F) to 40 °C (104 °F)Ethernet Port LAN: 1 (RJ45), PC: 1 (RJ45)Ethernet Interface 10Base-T/100Base-TX/1000Base-T(Auto / 100MB-FULL / 100MB-HALF / 10MB-FULL / 10MB-HALF)Auto MDI / MDIXWideband Codec G.722Narrowband Codec G.711a-law / G.711µ-law / G.729aMultiple Line 12LCD Display 4.3-inch color TFT with touch panel16,772,216 colors (Full color)LCD Size 480 ´ 272 pixelsLCD Backlight 8 levelsVoIP Connection Method SIPSpeaker 1Microphone 1Headset Jack 1 (RJ9)EHS Jack 1 (ø3.5 mm [1/8 in], for EHS only)Bluetooth 1 (Class 1)Dimensions(Width ´ Depth ´ Height;stand attached)"High" position:195 mm ´ 175 mm ´ 177 mm(7.7 in ´ 6.9 in ´ 7.0 in)"Low" position:195 mm ´ 176 mm ´ 154 mm(7.7 in ´ 6.9 in ´ 6.1 in)Weight (with handset, handsetcord and stand)850 g (1.87 lb)76Appendix
KX-HDV20Item SpecificationsPower Supply*1 Power is supplied from the KX-HDV330.Power Consumption Stand-by: approx. 0.5 WMaximum Power Consumption Approx. 1.5 WOperating Environment 0 °C (32 °F) to 40 °C (104 °F)LCD Display Monochrome graphicalLCD Size 160 ´ 384 pixels, 12 linesLCD Backlight 6 levels (Always On/Automatic/Always Off)Dimensions(Width ´ Depth ´ Height;stand attached)"High" position:110 mm ´ 176 mm ´ 178 mm(4.3 in ´ 6.9 in ´ 7.0 in)"Middle" position:110 mm ´ 176 mm ´ 154 mm(4.3 in ´ 6.9 in ´ 6.1 in)"Low" position:110 mm ´ 175 mm ´ 121 mm(4.3 in ´ 6.9 in ´ 4.8 in)Weight (with stand) 430 g (0.95 lb)*1 The KX-HDV20 can be used only when the KX-HDV330 is receiving power from the optional ACadaptor.77Appendix
TroubleshootingCommon Issues and SolutionsGeneral UseIssue Possible Cause SolutionThe display is blank. The unit is not receiving power. The unit is not designed to functionwhen there is a power failure. Makesure that the device supplying PoEis receiving power and that theEthernet cable is properlyconnected. If an AC adaptor isconnected, confirm that the ACadaptor is connected and receivingpower.The unit is notperforming properly.Cables or cords are notconnected properly.Check all connections.Your connection settings areincorrect.RConsult your administrator toconfirm that your settings arecorrect.RIf the problem persists, consultyour dealer.An error has occurred. Restart the unit.I cannot hear a dialtone.—Confirm that the LAN cable isproperly connected.I cannot cancel thephonebook lock.The password you entered wasincorrect.Enter the correct password.I forgot my password. — Consult your administrator or dealer.The date and time arenot correct.—Adjust the date and time of the unit.The Message/Ringerlamp is lit.You received a voice messagewhile you were on the phone oraway from your desk.Check the voice message.The KX-HDV20 willnot turn on.The KX-HDV330 is receivingpower via Power-over-Ethernet(PoE).Connect the KX-HDV330 to an ACpower outlet using the optional ACadaptor.Making and Receiving CallsIssue Possible Cause SolutionI cannot make calls. The phone number was enteredincorrectly.RConfirm that you have enteredthe phone number of the otherparty correctly.RConsult your administrator ordealer.The phonebook list is beingimported or exported.RWait a few minutes for theoperation to complete.RConfirm with your administrator ordealer.78Appendix
Issue Possible Cause SolutionI cannot make longdistance calls.Your telephone service does notallow you to make long distancecalls.Make sure that you have subscribedto your telephone company’s longdistance service.The unit does not ringwhen a call isreceived.The ringer is turned off. Press the [j] volume key while acall is being received, or change theringer volume setting.While talking to anoutside party, the lineis disconnected.Your phone system/service mayimpose a time limit on outsidecalls.Consult your dealer to extend thetime limit, if necessary.Sound QualityIssue Possible Cause SolutionThe other partycannot hear my voice.The unit is muted. Press /[MUTE/AUTO ANS] toturn off the mute feature.If you are using thespeakerphone, objects may beobstructing the microphone.Do not obstruct the unit’smicrophone during calls. Keep yourhands, as well as common objectssuch as folders, cups, and coffeepots away from the unit during calls.Sound cuts out; I canhear myself throughthe speaker.You are too far away from themicrophone.Try speaking closer to themicrophone. The environment is not suited tospeakerphone calls.RDo not use the unit within 2 m(6 ft 7 in) of projectors, airconditioning devices, fans, orother audible or electrical noiseemitting devices.RIf using the unit in a room withwindows, close the curtains orblinds to prevent echoes.RUse the unit in a quietenvironment. The unit was moved during a call. Do not move the unit while on a call.Objects are obstructing themicrophone.Do not obstruct the unit during calls.Keep your hands, as well ascommon objects such as folders,cups, and coffee pots away from theunit during calls.The other party is using ahalf-duplex speakerphone.If the other party is using ahalf-duplex speakerphone, soundmay cut out occasionally duringcalls. For best performance, theother party should use a full-duplexspeakerphone.79Appendix
Phonebook ListIssue Possible Cause SolutionI cannot add or editentries to thephonebook list.The phonebook list is full. Delete any unnecessary entries.The maximum number of entries inthe phonebook list is 2500.Bluetooth HeadsetIssue Possible Cause SolutionI cannot have aconversation usingthe Bluetooth headset.The headset is not registered. Make sure that the headset isproperly registered to the unit.An EHS headset is connected. Remove the EHS headset from theheadset jack. Priority is given to theEHS headset when both areconnected.The headset is not charged. Make sure that the headset isproperly charged by following theinstructions in the headset’sdocumentation.80Appendix
Error MessagesDuring operation, error messages might appear on the unit. The following table lists these messages andpossible causes and solutions.Error Message Possible Cause SolutionError:001Check LAN cable.The LAN cable is not connected. Check all connections.Error:002IP AddressCollisionThe unit’s network settings areincorrect.Consult your system administratoror dealer.Error:002IP AddressError:003Not RegisteredFailed to register to SIP server. Consult your system administratoror dealer.Memory Full The phonebook is full and cannotstore the new item.Remove unnecessary data in thephonebook and try again.No Entries When trying to view thephonebook: No items have beenstored. See “Storing an Item inthe Personal Phonebook”,Page 41.When trying to view the Incomingor Outgoing Call Log: No logshave been stored. Need Repair Device fault. Contact your phone system dealer/service provider.Phonebook Error The memory became full during aphonebook download.RRemove unnecessary data in thephonebook, or consult youradministrator regarding thenumber of items beingdownloaded.RThis message disappears if youaccess the phonebook.81Appendix
WALL MOUNTING TEMPLATE 1(KX-HDV330, optionally with 1 attached KX-HDV20)1. Drive the screws into the wall as indicated.2. Hook the unit onto the screw heads.Note:Make sure to set the print size to correspond with the size of this page. If the dimensions of the paper output still deviate slightly from the measurements indicated here, use the measurements indicated here.83 mm (3 ¼ in)100 mm (3 15⁄16 in)One screw hereOne screw hereOne screw at either pointOne screw at either point152 mm (6 in)For KX-HDV330For KX-HDV20
83 mm (3 ¼ in)100 mm (3 15⁄16 in)One screw hereOne screw hereOne screw at either pointOne screw at either pointWALL MOUNTING TEMPLATE 2(For mounting 2 or more KX-HDV20 units)1. Drive the screws into the wall as indicated.2. Hook the unit onto the screw heads.Note:Make sure to set the print size to correspond with the size of this page. If the dimensions of the paper output still deviate slightly from the measurements indicated here, use the measurements indicated here.111 mm (4 ⅜ in)Previously mounted KX-HDV20(for reference)For KX-HDV20 to mount
1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, JapanWeb Site: http://www.panasonic.net/pcc/support/sipphone/Two Riverfront Plaza, Newark, NJ 07102-5490Web Site: http://www.panasonic.net/pcc/support/sipphone/5770 Ambler Drive, Mississauga, Ontario, L4W 2T3Web Site: http://www.panasonic.com/ca/Copyright:This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced forinternal use only. All other reproduction, in whole or in part, is prohibited without the written consent ofPanasonic System Networks Co., Ltd.© Panasonic System Networks Co., Ltd. 2015 PNQX7593ZA PD1015SM0

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