Panasonic of North America 96NKX-HDV330 SID Phone with Bluetooth Transceiver User Manual Operating Instructions English
Panasonic Corporation of North America SID Phone with Bluetooth Transceiver Operating Instructions English
Users Manual
Operating Instructions SIP Phone Model No. KX-HDV330 Thank you for purchasing this Panasonic product. Please read this manual carefully before using this product and save this manual for future use. Note R In this manual, the suffix of each model number is omitted unless necessary. R The illustrations such as some keys may differ from the appearance of the actual product. R Certain products and features described in this document may not be available in your country or area. Contact your phone system dealer/service provider. R The contents and design of the software are subject to change without notice. Document Version: 2015-10 Introduction Outline This manual describes information about the installation and operation of KX-HDV330. Related Documentation R Quick Start Guide Describes basic information about the installation and safety precautions to prevent personal injury and/or damage to property. R Administrator Guide Describes detailed information about the configuration and management of this unit. Manuals and supporting information are provided on the Panasonic Web site at: http://www.panasonic.net/pcc/support/sipphone/ For Future Reference Record the information in the space below for future reference. Note R The serial number and MAC address of this product may be found on the label affixed to the bottom of the unit. You should note the serial number and MAC address of this unit in the space provided and retain this manual as a permanent record of your purchase to aid in identification in the event of theft. MODEL NO. SERIAL NO. MAC ADDRESS DATE OF PURCHASE NAME OF DEALER DEALER’S ADDRESS DEALER’S TEL. NO. Other Information Trademarks R The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Panasonic Corporation is under license. R All other trademarks identified herein are the property of their respective owners. Table of Contents Important Information Updating the software .......................................64 Important Information ..........................................4 For Users in European Countries .......................5 For Users in the United Kingdom ........................5 For Users in Australia .........................................5 For Users in Australia and the United Kingdom ..............................................................6 For Users in New Zealand ..................................6 For Users in the United States ............................6 For Users in Canada ...........................................8 For Best Performance .........................................9 Appendix Appendix ...........................................................65 Before Operating the Telephones Accessory Information ......................................10 Location of Controls ..........................................12 The Display and Icons ......................................19 Adjusting the Volume ........................................26 Incoming/Outgoing Call Log .............................26 Setting the Password ........................................27 Selecting the Display Language .......................27 Entering Characters ..........................................27 Bluetooth Headset ............................................28 Basic Operation ................................................29 Making Calls Making Calls .....................................................30 Basic Calling .....................................................30 Easy Dialing ......................................................30 Making a Multicast Voice Paging call ...............32 Receiving Calls Receiving Calls .................................................33 Answering Calls ................................................33 Hands-free Mode ..............................................34 Training Mode ...................................................34 During a Conversation During a Conversation ......................................35 Before Leaving Your Desk Call Forwarding/Do Not Disturb ........................38 Listening to Voice Mail Messages ....................38 Xsi Visual Voice Mail ........................................38 Using the Phonebook Using the Phonebook .......................................40 Using the Personal Phonebook ........................41 Using the Shared Phonebook ...........................47 ECO Mode ........................................................47 Checking the Line Status ..................................48 Customizing the Telephone Customizing the Telephone ..............................50 Installation and Setup Installation and Setup .......................................57 Important Information Important Information Data Security We cannot be responsible for damages resulting from the misuse of this product. R Keep a copy of all important data (such as the phonebook list) in case the machine malfunctions and data cannot be recovered. R This product can store your private/confidential information. To protect your privacy/confidentiality, we recommend that you erase the information such as the phonebook or call log from the memory before you dispose of, transfer or return the product, or have the product repaired. R To avoid unauthorized access to this product: – Keep the password secret. – Change the default password. – Set a password that is random and cannot be easily guessed. – Change the password regularly. R Security settings, such as passwords, cannot be undone at Panasonic service centers. Take measures to prevent passwords from being lost or forgotten. R If a password is forgotten, initialize the unit and configure the settings again. For details, consult your administrator or dealer. R It is recommended that you lock the phonebook to prevent stored information from being leaked. Disposal of Old Equipment and Batteries Only for European Union and countries with recycling systems These symbols on the products, packaging, and/or accompanying documents mean that used electrical and electronic products and batteries must not be mixed with general household waste. For proper treatment, recovery and recycling of old products and batteries, please take them to applicable collection points in accordance with your national legislation. By disposing of them correctly, you will help to save valuable resources and prevent any potential negative effects on human health and the environment. For more information about collection and recycling, please contact your local municipality. Penalties may be applicable for incorrect disposal of this waste, in accordance with national legislation. Note for the battery symbol (bottom symbol) This symbol might be used in combination with a chemical symbol. In this case it complies with the requirement set by the Directive for the chemical involved. Important Information For Users in European Countries The following declaration is applicable to KX-HDV330NE/KX-HDV330X only Panasonic System Networks Co., Ltd. declares that this equipment is in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC. Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting: http://www.ptc.panasonic.eu Contact to Authorized Representative: Panasonic Testing Center Panasonic Marketing Europe GmbH Winsbergring 15, 22525 Hamburg, Germany Ecodesign information Ecodesign information under EU Regulation (EC) No.1275/2008 amended by (EU) Regulation No. 801/2013. ======================================= Please visit here: www.ptc.panasonic.eu click [Downloads] ® Energy related products information (Public) ======================================= Power consumption in networked standby and guidance are mentioned in the web site above. For Users in the United Kingdom R This unit is designed to be installed under controlled conditions of ambient temperature and a relative humidity. R Avoid installing the unit in damp or humid environments, such as bathrooms or swimming pools. R 999 and 112 can be dialed on the product after accessing the outside line for the purpose of making outgoing calls to the BT emergency (999) and (112) services. The method for accessing an outside line differs depending on the SIP server. For details, confirm the features of the SIP server. For Users in Australia WARNING R Please ensure that a separate telephone, not dependent on local power, is available for emergency use. R This equipment will be inoperable when mains power fails. R No “000” or other calls can be made from this device during a mains power failure. Important Information For Users in Australia and the United Kingdom R This unit is capable of being used in conjunction with hearing aids fitted with inductive coil pick-ups. The handset should be held as for normal conversation. For operation, the hearing aid should be set to its "T" position or as directed in the operating instructions for the hearing aid. R This unit is designed to aid the visually handicapped to locate dial keys and buttons. For Users in New Zealand R This equipment shall not be set to make automatic calls to the Telecom ‘111’ Emergency Service. PTC General Warning R The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network services. The Use of IP Networks through the PSTN R Internet Protocol (IP) by its nature introduces delay into speech signals as each data packet is formulated and addressed. Telecom Access Standards recommends that suppliers, designers and installers using this technology for calls to or from the PSTN refer to ITU E Model requirements in the design of their networks. The overall aim is to minimize delay, distortion and other transmission impairments, particularly for those calls involving cellular and international networks, which already suffer extensive delay. Echo cancellation R Echo cancelers are not normally required in the Telecom PSTN because geographic delays are acceptable where CPE return loss is maintained within Telepermit limits. However, those private networks making use of Voice over IP technology are required to provide echo cancellation for all voice calls. The combined effect of audio/VoIP conversion delay and IP routing delay can cause the echo cancellation time of ³ 64 ms to be required. Important Notice R Under power failure conditions this appliance may not operate. Please ensure that a separate telephone, not dependent on local power, is available for emergency use. R No “111” or other calls can be made from this device during a mains power failure. For Users in the United States Note R This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or Important Information television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: – Reorient or relocate the receiving antenna. – Increase the separation between the equipment and receiver. – Connect the equipment to an outlet on a circuit different from that to which the receiver is connected. – Consult the dealer or an experienced radio/TV technician for help. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. WHEN PROGRAMMING EMERGENCY NUMBERS AND/OR MAKING TEST CALLS TO EMERGENCY NUMBERS: 1. Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up. 2. Perform such activities during off-peak hours, such as early morning or late evening. CAUTION Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this product. FCC RF Exposure Warning: R This product complies with FCC radiation exposure limits set forth for an uncontrolled environment. R To comply with FCC RF exposure requirements, this product must be installed and operated 20 cm (8 inches) or more between the product and all person’s body. R This product may not be collocated or operated in conjunction with any other antenna or transmitter. FCC ID can be found on the bottom of the units. Privacy of communications may not be ensured when using this phone. Hearing Aid Compatibility This telephone provides magnetic coupling for hearing aids as defined by the FCC in 47 CFR Section 68.316. Use only handsets or other acoustic devices with this equipment that are compliant with the hearing aid compatibility requirements of FCC Part 68. When you hold the phone to your ear, noise might be heard in your Hearing Aid. Some Hearing Aids are not adequately shielded from external RF (radio frequency) energy. If noise occurs, use an optional headset accessory or the speakerphone option (if applicable) when using this phone. Consult your audiologist or Hearing Aid manufacturer about the availability of Hearing Aids which provide adequate shielding to RF energy commonly emitted by digital devices. Compliance with TIA-1083 standard: Compatible with Hearing Aid T-Coil Telephone handsets identified with this logo have reduced noise and interference when used with T-Coil equipped hearing aids and cochlear implants. TIA-1083 Important Information Responsible Party Panasonic Corporation of North America Two Riverfront Plaza, Newark, NJ 07102-5490 Technical Support Panasonic Corporation of North America Two Riverfront Plaza, Newark, NJ 07102-5490 Telephone: 1 (800) 528-6747 Option 1 For Users in Canada Industry Canada Notices and Other Information This product meets the applicable Industry Canada technical specifications. Note R This Class B digital apparatus complies with Canadian ICES-003. CAUTION Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this product. Compliance with TIA-1083 standard: Compatible with Hearing Aid T-Coil Telephone handsets identified with this logo have reduced noise and interference when used with T-Coil equipped hearing aids and cochlear implants. TIA-1083 RF Exposure Warning: R This product complies with IC radiation exposure limits set forth for an uncontrolled environment. R To comply with IC RF exposure requirements, this product must be installed and operated 20 cm (8 inches) or more between the product and all person’s body. R This product may not be collocated or operated in conjunction with any other antenna or transmitter. Privacy of communications may not be ensured when using this phone. Important Information For Best Performance Environment R Keep the product away from heating appliances and devices that generate electrical noise, such as fluorescent lamps, motors and televisions. These noise sources can interfere with the performance of the product. R Do not place the product in rooms where the temperature is less than 0 °C (32 °F) or greater than 40 °C (104 °F). R Allow 10 cm (3–15/16 in) clearance around the product for proper ventilation. R Avoid environments with excessive smoke, dust, moisture, mechanical vibration, shock, or direct sunlight. R The apparatus is designed to be installed and operated under controlled conditions of ambient temperature and a relative humidity. Routine Care R Unplug the AC adaptor from the AC outlet and disconnect the Ethernet cable before cleaning. R Wipe the product with a soft cloth. R Do not clean the product with abrasive powder or with chemical agents such as benzine or thinner. R Do not use liquid cleaners or aerosol cleaners. Touch Display R Touch the display only with the end of your finger. Do not touch the display with sharp objects, such as a pen or your fingernails. R Use only one finger. Touching the display with more than one finger can result in unexpected behavior. Placement R Do not place heavy objects on top of the product. R Care should be taken so that objects do not fall onto, and liquids are not spilled into, the product. Optional Equipment R A KX-HDV20 (20 Key Expansion Module) can be used with the product. R The KX-HDV20 can be used only when the product receives power from the optional AC adaptor; it cannot be used when the product receives power via Power-over-Ethernet (PoE). R Up to 5 KX-HDV20 units can be connected to the product. However, if you mount the product on a wall, mount in with only one KX-HDV20 unit attached to the KX-HDV330. To mount a second KX-HDV20 unit or more, mount each in turn, unattached to the main unit. Before Operating the Telephones Accessory Information Included Accessories Handset: 1 Handset Cord: 1 Wall Mounting Adaptor: 1 Screws for wall mounting: 3*1 Stand: 1 *1 The two large screws are for mounting the unit on the wall. The small screw is for attaching the wall mounting adaptor to the unit. Optional Accessories Item Model AC Adaptor Model No.*2 AC Adaptor*1 KX-HDV330NE/ KX-HDV330RU KX-A422CE (PNLV228) KX-HDV330X KX-A422AG (PNLV228)/ KX-A422AL (PNLV228)/ KX-A422BR (PNLV228)/ KX-A422CE (PNLV228)/ KX-A422UK (PNLV228)/ KX-A422X (PNLV228) KX-HDV330SX KX-A422SX (PNLV228) KX-HDV330/ KX-HDV330C KX-A422 (PNLV228) *1 This unit complies with the IEEE 802.3af Power-over-Ethernet (PoE) standard. If PoE is available on your network, this unit can receive the necessary power from the network through the Ethernet cable. In this case, no AC adaptor is needed. However, if PoE is not available or if you will use a KX-HDV20 (20 Key Expansion Module), you will need to connect an AC adaptor to the unit. *2 To order an optional AC adaptor, please order using the "KX-A422xx" model number. For details about which AC adaptor model number you should order, consult your dealer. 10 Before Operating the Telephones Item Model 20 Key Expansion Module Model No. 20 Key Expansion Module KX-HDV330NE KX-HDV20NE KX-HDV330RU KX-HDV20RU KX-HDV330X KX-HDV20X KX-HDV330SX KX-HDV20SX KX-HDV330/ KX-HDV330C KX-HDV20 KX-HDV20 Included Accessories Stand: 1 Connection cable: 1 Screws for wall mounting: 3*1 Screw for attaching the KX-HDV20 to the unit: 1 Wall mount adaptor for KX-HDV20: 1 *1 The two large screws are for mounting the unit on the wall. The small screw is for attaching the wall mounting adaptor to the unit. Note For users in the United States only To order accessories, call toll-free 1-800-332-5368. 11 Before Operating the Telephones Location of Controls KX-HDV330NE ABC DE G H IJ 12 L MN O P Before Operating the Telephones KX-HDV330X/KX-HDV330SX ABC DE G H IJ L MN O P 13 Before Operating the Telephones KX-HDV330RU ABC DE G H IJ 14 L MN O P Before Operating the Telephones KX-HDV330 ABC DE G H IJ L MN O P 15 Before Operating the Telephones KX-HDV330C ABC DE G H IJ 16 L MN O P Before Operating the Telephones KX-HDV20NE/KX-HDV20X/KX-HDV20SX/KX-HDV20RU/KX-HDV20 /MENU Display the menu. The contents of the menu differ depending on the settings and mode. Touch display For details about the display, see “Display”, Page 19. /HOME Return to the Home screen. Depending on the mode, the screen you return to and other operations differ. Pressing this key in standby mode displays function keys 1 to 4. Ringer/Message Waiting/Missed Call Indicator The lamp flashes when you are receiving a call, or when you have an unread message or missed call notification. /CANCEL Used to cancel the selected item. Handset Hook Keeps the handset stable when the unit is mounted on a wall. For details, see “Hooking the Handset”, Page 64. /MESSAGE Used to access your voice mailbox. / /REDIAL Used to redial the last dialed number. /HEADSET Used for performing headset operations. 17 Before Operating the Telephones /MUTE/AUTO ANS Used to receive an incoming call in hands-free mode or mute the microphone/handset during a conversation. /VOL Used to adjust the ringer/receiver volume. / /HOLD During talking, used to place a call on Hold. In standby mode, used to retrieve a call on hold if there is one. Microphone Used for hands-free conversation. /SP-PHONE Used for performing hands-free operations. / /TRANSFER Used to transfer a call to another party. /CONF Used to establish a multiple-party conversation. Self-labeling LCD For details about the self-labeling LCD, see “KX-HDV20 Self-labeling LCD”, Page 23. DSS Keys [01–20]*1 Used to perform the assigned function. When a key is assigned as a Line key, it can be used to confirm the status of the line. The key name that you assigned is displayed on the KX-HDV20’s self-labeling LCD. For details about changing the DSS keys, see “Changing the Function Keys (Program Keys and DSS Keys)”, Page 51. DSS Page Key*1 Used to switch the page of DSS keys displayed on the KX-HDV20 self-labeling LCD. There are two pages of 20 DSS keys. *1 These keys can be used when you connect a KX-HDV20 to the unit. Note R "DSS" stands for "Direct Station Selection". 18 Before Operating the Telephones The Display and Icons Display [Example] Status bar There are 2 display patterns for the status bar, which alternate back and forth. Tapping this area has no effects. Pattern A: Status icons (settings, hold, incoming call, etc.) and time Pattern B: Number and name of the telephone line, communication method icons (handset, headset, speakerphone, etc.), mute icon, and time While configuring settings, the screen title is displayed. Operation area Displays the screens for all functions. Tapping here operates the telephone. The icons for the top screen change depending on the phone’s status. Icons displayed in the status bar Suffix (none)/C Meaning NE/RU/SX/X Handset in use Headset in use Using speakerphone Off-hook monitor Training mode Fwd enabled DND enabled Auto answer enabled Mute 19 Before Operating the Telephones Suffix (none)/C Meaning NE/RU/SX/X Ringer off Call on hold Call on hold in a Call Park zone Conference hold ECO mode enabled Receiving an incoming call Network error Bluetooth® connection established Bluetooth connection not established New message Missed call Phonebook lock Operation icons displayed in the operation area Icon Meaning Back Personal Phonebook Shared Phonebook Add contact Enter delete mode Execute delete Enter edit mode Select all items Save Cancel Scroll up Scroll down Scroll left 20 Before Operating the Telephones Icon Meaning Scroll right Move the cursor left Move the cursor right Backspace Pause Selected Unselected Search Category Missed calls Incoming calls Outgoing calls New missed call Confirmed missed call Number of unread voice mails Unread voice mail Read voice mail Call Forwarding Do Not Disturb Anonymous call Anonymous call rejection Change a message between read and unread Go on-hook Mute Ringer off 21 Before Operating the Telephones Character input icons Suffix (none)/C Meaning NE/RU/SX/X ABC Latin character entry mode 0-9 Numeric character entry mode Special character (Extended 1) entry mode Special character (Extended 2) entry mode Greek character entry mode Cyrillic character entry mode Note R Example images of the display in this manual are samples only, and the actual screen on your phone may vary in color and/or appearance. R Descriptions of icons displayed with text are not included. 22 Before Operating the Telephones KX-HDV20 Self-labeling LCD [Example] KX-HDV20 (Optional model)*1 020 010 019 018 008 007 016 006 015 005 014 004 013 003 012 002 011 001 *1 Up to 40 keys (20 keys ´ 2 pages) can be registered. Pictographs Pictograph (Number) Meaning Pictograph Meaning No function is assigned. Phonebook One Touch Dial Call History Line Simultaneous Ring Line Status Wrap Up BLF Directed Call Pickup ACD (Login/Logout) Call Forward Hoteling/Hospitality Transfer Conference Blind Transfer Park Park Retrieve Function Label Name Page Information Indication Meaning Displaying page 1 23 Before Operating the Telephones Indication Meaning Displaying page 2 Note R Images of the display in this manual are samples only. The actual screen on your phone may vary in color and/or appearance. 24 Before Operating the Telephones Main Menu The following menu items are displayed in standby mode. Function Displays the function keys. See “Changing the Function Keys (Program Keys and DSS Keys)”, Page 51. Voice Message Used to access your voice mailbox. See “Listening to Voice Mail Messages”, Page 38. Fwd/DND*1 Sets the Call Forwarding or Do Not Disturb features. See “Call Forwarding/Do Not Disturb”, Page 38. Paging*1 Makes a Multicast Voice Paging call. See “Making a Multicast Voice Paging call”, Page 32. Call History Used to display the call log. See “Incoming/Outgoing Call Log”, Page 26. Phonebook Used to access the Personal or Shared Phonebook. See “Using the Phonebook”, Page 40. Line Status Used to display the status of each line on the LCD. See “Checking the Line Status”, Page 48. Basic Settings Used to access the basic settings menu. See “Changing the Basic Settings”, Page 55. System Settings Used to access the system settings menu. See “Changing the System Settings”, Page 55. Advanced Settings Used to access the advanced settings menu. See “Changing the Advanced Settings”, Page 55. Call Center/Call Centre*1 Used to access the Call Center feature. Presence*1 Used to access the Presence feature. Application*1 Used to access the Application feature. *1 This item is displayed only when the feature is enabled. Contact your administrator for further information. 25 Before Operating the Telephones Adjusting the Volume Adjusting the Receiver/Speaker/Headset Volume 1. Press [k]/[j] volume key: Adjust the volume during a conversation. Note R Both receiver volume and headset volume are adjusted in training mode. See “Training Mode”, Page 34. Adjusting the Ringer Volume or Turning the Ringer Off [In standby mode] 1. Press [k]/[j] volume key: Adjust the ringer volume. 2. Tap "OK". Note R For details about setting the ringer pattern, see “Incoming Option”, Page 67. Adjusting the Ringer Volume or Turning the Ringer Off while Ringing While receiving a call, do the following to adjust the ringer volume or turn the ringer off: Note R If you attach a headset while receiving an incoming call, ringing will be heard from the speaker. To adjust the ringer volume 1. Press [k]/[j] volume key: Adjust the ringer volume. Note R The adjusted volume level will also be used for subsequent calls. R The volume can also be adjusted in the pop-up window. To turn the ringer off 1. Tap Incoming/Outgoing Call Log Displaying the Incoming/Outgoing Call Log [In standby mode] a "Call History" 1. Tap 2. Missed Call Log: Tap Incoming Call Log: Tap Outgoing Call Log: Tap Making a call using the Incoming/Outgoing Call Log See “Using the Incoming/Outgoing Call Log”, Page 31. Storing an item using the Incoming/Outgoing Call Log See “Storing an Item Using the Incoming or Outgoing Call Log”, Page 42. 26 Before Operating the Telephones Deleting Items in the Incoming/Outgoing Call Log [When the Incoming or Outgoing Call Log is displayed] 1. Tap 2. Tap 3. Tap . a "OK" : Tap the check boxes of the items you want to delete. Note R You can select all items in the list by tapping Setting the Password The telephone password is not set by default. You must register a password (4 digits) before use. You cannot use the following features without setting a password: R Phonebook lock (See “Locking the Phonebook”, Page 46). Note R To avoid unauthorized access to this product: – Set a password that is random and cannot be easily guessed. – Change the password regularly. R Make a note of the password so that you will not forget it. To set [In standby mode] a "Basic Settings" 1. Tap 2. 3. 4. 5. *1 Tap a "Other Option" Tap "Change Password". Enter a new password (4 digits [0–9]).*1 a "OK" Verify the password by entering it again as in step 4. If a password is already set, you will need to enter the old password first. Selecting the Display Language You can select the language displayed on your LCD. [In standby mode] 1. Tap a "Basic Settings" 2. Tap a "Display Option" 3. Tap a "Language" : Select a language. a "OK" 4. Tap R For a list of the languages that can be selected, see “Display Option”, Page 69. Entering Characters You can enter characters and digits using the dialing keys. You can select one of the character modes by tapping the desired character mode while entering a name. 27 Before Operating the Telephones For available characters, see “Character Mode Table”, Page 65. To change the character mode while editing a name in the phonebook, tap the desired character mode. Model No. KX-HDV330NE, KX-HDV330X, KX-HDV330SX Character Mode (Latin) (Numeric) (Greek) (Extended 1) (Extended 2) KX-HDV330RU (Cyrillic) (Numeric) (Latin) (Extended 1) (Extended 2) KX-HDV330, KX-HDV330C (Latin) (Numeric) (Extended 1) Example: To enter "Anne" in Latin Mode. a*a6a6a a6a6a a3a3 2a R To switch between uppercase and lowercase, press *. R To enter a character located on the same dialing key as the previous character, move the cursor by tapping , then enter the desired character. R If you enter a different character by mistake, tap it, then enter the correct character. R To clear an entire line, tap "Delete". or to highlight the character, tap Bluetooth Headset Before using a Bluetooth headset, you need to register it to the unit. Registering a Bluetooth headset Set the headset to pairing mode by following the instructions in the headset’s documentation. 1. Tap a "Basic Settings" 2. Tap a "Bluetooth Headset" 3. Tap "Add New Device". 4. Enter the PIN.*1 a "OK" 28 to delete Before Operating the Telephones *1 For more information regarding the PIN, see the documentation for your headset. Deregistering a Bluetooth headset 1. Tap a "Basic Settings" a "Bluetooth Headset" 2. Tap 3. Tap "Registration". a "Yes" Connecting a Bluetooth headset 1. Tap a "Basic Settings" a "Bluetooth Headset" 2. Tap 3. Tap "Connection". a "On" a "OK" Disconnecting a Bluetooth headset 1. Tap a "Basic Settings" 2. Tap a "Bluetooth Headset" 3. Tap "Connection". a "Off" a "OK" Note R During a conversation using a Bluetooth headset, the receiver volume can be adjusted using the volume key on either the headset or the main unit. R The connection status can be viewed on the status bar. R Signals are transmitted between the unit and the Bluetooth headset using radio waves. For maximum distance and noise free operation, it is recommended that the unit be situated away from electrical appliances such as faxes, radios, personal computers, and microwaves. R Privacy of communications may not be ensured when using the unit. Basic Operation Going off-hook In this manual, when you see the phrase "off-hook", you can do any of the following: R Lift the corded handset off its cradle. R Press /[SP-PHONE] while the corded handset is on its cradle. This enables hands-free mode. R Press /[HEADSET] when using a headset. R Tap the corresponding function key to select a line.*1 *1 When a function key is assigned as a Line key or Line Status key, this feature is available. Going on-hook In this manual, when you see the phrase "on-hook", you can do any of the following: R Replace the corded handset on its cradle. R Press /[SP-PHONE] when you are in hands-free mode. R Press /[HEADSET] when using a headset. R Press /[CANCEL]. R Tap "Off". 29 Making Calls Making Calls R You can confirm that the number was dialed correctly before calling (Predialing) by entering the number, then going off-hook. R If an outside call is received from a phone number stored in the phonebook, the number and name of the caller will be displayed in the call log. R To cancel dialing, press /[CANCEL]. R To insert a 3 second pause between phone numbers, tap "Pause".*1 It is useful when you want to operate voice mail service without listening to pre-recorded announcement, for example. Repeat as needed to create longer pauses. R The "+" symbol (international dialing code) can be entered by pressing and holding the "B" key. *1 This icon is displayed only when configured on the telephone. Contact your administrator for further information. Basic Calling Calling by Dialing 1. 2. 3. 4. In standby mode, go off-hook. Dial the outside party’s number. Tap "Voice Call". Go on-hook to end the call. Note R You can use a specific line by pressing a function key assigned to a line (see “Changing the Function Keys (Program Keys and DSS Keys)”, Page 51) or by using the Line Status screen (see “Checking the Line Status”, Page 48). R To dial a new number without going on-hook, follow the procedure below. [During a Conversation] 1. Press /[MENU]. 2. Tap "Flash"/"Recall". Predialing In standby mode, you can start dialing while still on-hook. After dialing the number, go off-hook to begin the call. Easy Dialing Making a call using the redial list The last phone number dialed is stored in the redial list (32 digits max.). [In standby mode] 1. Press / /[REDIAL]. 2. Go off-hook. Note R If this procedure is performed during a conversation, the conversation will end, and then redialing is performed. 30 Making Calls Hot Key Dialing You can assign a phone number to each number key and then access the desired phone number by simply pressing and holding the assigned number key. 1. Press and hold the dialing key (0–9) assigned as a Hot Key for more than 1 second. 2. Go off-hook. Note R While the Hot Key’s information is displayed, you can tap or to select another Hot Key number. R If Hot Key dialing is set to "Auto", a Hot Key number can also be dialed by pressing and holding the assigned dialing key for a specified number of seconds. For details, see “Selecting the Type of Hot Key Dialing”, Page 51. R For details about assigning Hot Keys, see “Assigning Hot Keys From Phonebook”, Page 50. Using the Hot Line If your administrator has configured this function, you can make a call to a registered phone number automatically. Contact your administrator for further information. [In standby mode] 1. Go off-hook. Using the Incoming/Outgoing Call Log Using the Incoming Call Log [In standby mode] a "Call History" 1. Tap 2. Missed Call Log: Tap Incoming Call Log: Tap 3. Tap : Select an incoming call log. 4. Go off-hook. Using the Outgoing Call Log [In standby mode] 1. Tap a "Call History" 2. Tap 3. Tap : Select an outgoing call log. 4. Go off-hook. Using the Phonebook Using the Personal Phonebook [In standby mode] 1. Tap a "Phonebook" 2. If "Shared Phonebook" is displayed as the title, tap .*1 3. Search for the desired item.*2 : Select the desired item. 4. Tap 5. Select the desired phone number. 31 Making Calls 6. Go off-hook. *1 If only Personal Phonebook is permitted, this step is skipped. *2 For details, see “Searching for an Item in the Personal Phonebook”, Page 45. Note R If the Personal Phonebook is not permitted, this feature cannot be used. Contact your administrator for further information. Using the Shared Phonebook [In standby mode] a "Phonebook" 1. Tap 2. If "Phonebook" is displayed as the title, tap 3. 4. 5. 6. *1 *2 .*1 item.*2 Search for the desired Tap : Select the desired item. Select the desired phone number. Go off-hook. If only Shared Phonebook is permitted, this step is skipped. For details, see “Searching for an Item in the Shared Phonebook”, Page 47. Note R If the Shared Phonebook is not permitted, this feature cannot be used. Contact your administrator for further information. Making a Multicast Voice Paging call When you make a paging call, the voice will be heard through the speaker phone of the other telephones. [In standby mode] 1. Tap a "Paging"*1 2. Select a desired channel group.*2 3. Go off-hook, or tap "Call". *1 Paging is available only when the feature is enabled. Contact your administrator for further information. *2 If there is only 1 channel group, paging will start immediately. 32 Receiving Calls Receiving Calls R You can select the ringer for each type of incoming call. See “Incoming Option”, Page 67. R You can also use Auto Answer to answer a call. See “Answer Option”, Page 68. R The volume of the ringer can be adjusted, or turned off. See “Adjusting the Ringer Volume or Turning the Ringer Off”, Page 26. R If you attach a headset while receiving an incoming call, ringing will be heard from the speaker. Depending on the headset, ringing may be heard through the headset. R Up to 24 calls can be received at the same time. The 25th caller will hear a busy tone. Caller ID If an outside call that contains Caller ID information (a caller’s name and telephone number) is received, this information will be logged in the Incoming Call Log and displayed on the LCD. If a call from a number matching a number entered in the phonebook is received, the name registered in the phonebook for that number will be displayed along with the number. If caller information is sent by the phone system and there is also information stored in the phonebook for the same number, the information stored in the phonebook will be displayed. Answering Calls To answer an incoming call 1. Go off-hook.*1 *1 When the handset is already off-hook, press and release the hook switch. Note R When a call is received while another call is on hold, pressing and releasing the hook switch will answer the call. To answer an incoming call on a specific line 1. Press the corresponding function key. Note R When a function key is assigned as a Line key or Line Status key, this feature is available. R Line keys with incoming calls will be flashing blue rapidly. R You can select the ringer pattern for each type of incoming call. For details, see “Incoming Option”, Page 67. To answer an incoming call when receiving multiple incoming calls 1. Tap "Line". : Select an incoming call. 2. Tap 3. Go off-hook. To reject an incoming call 1. While an incoming call is ringing, tap "Reject". 2. The call will be rejected, and the telephone will return to standby mode. Note R Calls from specific numbers can be automatically rejected. For details, see “Incoming call barring (Caller ID service users only)”, Page 53. 33 Receiving Calls Hands-free Mode In hands-free mode, you can talk and hear the other party in a conversation without using the handset. This mode is useful for performing other tasks during a conversation, such as writing. Enabling hands-free mode If you press /[SP-PHONE] in standby mode, you can enable hands-free mode. During a conversation using a headset, you can enable hands-free mode by pressing /[SP-PHONE]. Canceling hands-free mode You can cancel hands-free mode in one of the following ways: R During a conversation in hands-free mode, go off-hook. R While you are talking in hands-free mode and a headset is attached to the unit, press continue the conversation using the headset. /[HEADSET] to Training Mode In training mode, you can hear the other party in a conversation from both a headset and the handset. This mode is useful for training an operator. While the operator talks to the other party on the headset, a trainer also can listen to the other party on the handset and teach the operator how to respond to the caller. Starting training mode [During a conversation using a headset] 1. Go off-hook by lifting the handset off its cradle. 2. Press /[HEADSET] to start training mode. Ending training mode 1. Replace the handset on its cradle. The conversation will continue using the headset. 34 During a Conversation During a Conversation Transferring a Call (Call Transfer) You can transfer a call to another destination (extension or outside party). Note R Operation for this feature may differ depending on the telephone’s configuration. If the following procedure does not work, contact your administrator for further information. To transfer 1. 2. 3. 4. Press / /[TRANSFER] during a conversation. Dial the party you want to transfer to. a Tap "Voice Call". Wait until the other party answers to announce the transfer. Go on-hook. Note R To return to the call before the transfer destination answers, press /[CANCEL]. To do a blind transfer 1. Tap "Blind"*1 during a conversation. 2. Dial the party you want to transfer to. a Tap "Voice Call". *1 If blind transfers are not permitted, this icon is not displayed. Contact your administrator for further information. Holding a Call You can put a call on hold by holding the call at your extension. Note R Operation for this feature may differ depending on the telephone’s configuration. If the following procedure does not work, contact your administrator for further information. Holding To hold the current call 1. Press / /[HOLD]. Note R When a function key is assigned as a Line key, if you press a Line key other than the one for the current call, the call is put on hold or is disconnected depending on the Automatic Call Hold settings. For details, contact your phone system dealer/service provider. To retrieve a call on hold at your line [When one line is on hold] 1. Press / /[HOLD]. [When two or more lines are on hold] 1. Press / /[HOLD]. 2. Tap : Select a line on hold. 35 During a Conversation Note R When a call is received while another call is on hold, pressing and releasing the hook switch will answer the call. R If a function key is assigned as a Line key, and a call is on hold on that line, you can retrieve the call on hold by following the step below. 1. Press the corresponding function key. Holding in a System Parking Zone (Call Park) You can use this feature as a transferring feature. When Call Park is permitted, the "Park" icon is displayed. However, the Call Park feature number must be set beforehand. Also, depending on your phone system, you may need to enter a parking zone number to retrieve a parked call. The feature depends on your phone system. Contact your administrator for further information. To set 1. Press /[MENU] during a conversation. 2. Tap "Park". To retrieve (Call Park Retrieve) [In standby mode] 1. Enter the Call Park Retrieve feature number. 2. Go off-hook. Note R Depending on the telephone system, may be displayed in the status bar. In this case, you can retrieve the call by pressing /[MENU] and then tapping "Park". However, to retrieve a parked call using the icon, the Call Park Retrieve feature number must be set beforehand. Contact your administrator for further information. Talking to Two Parties Alternately (Call Splitting) When talking to one party while the other party is on hold, you can swap the calls back and forth (alternately). To alternate between the parties leaving one party on hold temporarily 1. Press / /[HOLD] during a conversation. 2. Dial the other party’s extension number. 3. After talking to the other party, tap "Line Status". : Select the original party. 4. Tap 5. Talk to the party. Three-party Conference During a conversation, you can add an additional party to your call and establish a conference call. Note R Your phone system may support advanced conference features, such as conference calls with four or more parties. In this case, the procedures for handling a conference call may be different from those explained in this section. For details, contact your phone system dealer/service provider. Making a Conference Call 1. Press /[CONF] during a conversation. 2. Dial the party you want to add to the conversation. a Tap "Voice Call". 3. Press /[CONF] after the other party has answered. 36 During a Conversation Removing a Party from the Conference During a conference, you can remove other parties from the conference. However, this operation is available only during conference calls you initiate. 1. During a conference call, press / /[HOLD]. 2. Press / /[HOLD] again to show the conference parties on hold. 3. Tap : Select the party to remove. 4. Talk to the party and go on-hook to end the call. 5. Go off-hook and talk to the remaining party. Ending a Conference Call To end the conference call, go on-hook. Mute You can disable the microphone or the handset to consult privately with others in the room while listening to the other party on the phone through the speaker or the handset. To set/cancel 1. Press /[MUTE/AUTO ANS]. Note icon is displayed in the status bar, Mute is on. R When the R During Mute, even if you switch from/to speakerphone, Mute will continue. R During Mute, even if you connect/disconnect a headset, Mute will continue. Call Waiting During a conversation, if a second call arrives, you will hear a call waiting tone. You can answer the second call by disconnecting or holding the current call. This is an optional telephone company service. You can receive a call waiting tone and the caller’s information. For details, contact your phone system dealer/service provider. To disconnect the current call and then talk to the new party 1. Go on-hook. 2. Go off-hook. To hold the current call and then talk to the new party 1. Tap "Voice Call". Off-hook Monitor During a two-party conversation with the corded handset, you can allow other people to listen to the conversation through the speaker while you continue the conversation using the corded handset. To start/To cancel 1. Press /[SP-PHONE] during a conversation. Note R When off-hook monitor is active, replacing the corded handset to its cradle enables hands-free mode. 37 Before Leaving Your Desk Call Forwarding/Do Not Disturb You can have incoming calls automatically forwarded to another destination. You can also have incoming calls rejected (Do Not Disturb). To access the FWD/DND settings [In standby mode] 1. Tap a "Fwd/DND" 2. If the unit has multiple lines, tap to select the desired line. 3. Tap : Select the type of FWD or DND setting to apply. The settings are as follows: R DND: Enable Do Not Disturb (All incoming calls are automatically rejected.) R Fwd(All): Enable Forward All Calls (All incoming calls are forwarded.) R Fwd(Busy): Enable Forward Busy (Incoming calls are forwarded only when your extension is in use.) R Fwd(NA): Enable Forward No answer*1 (An incoming call is forwarded if you do not answer the call within a certain amount of time.) 4. (Fwd) Tap "On/Off": Select On or Off. a "Next" or "OK" (DND) Tap "On/Off": Select On or Off. a "OK" 5. If a Forward setting is selected, enter a new forward phone number, or confirm and modify a previously set forward phone number. a "OK" *1 Tap "Ring Count" to specify the number of rings before the call is forwarded. Note R When Call Forwarding and/or Do Not Disturb is enabled, and/or appears in the status bar in standby mode. R This feature is only available when enabled. Contact your administrator for further information. Listening to Voice Mail Messages When you receive a voice message, is displayed, or the Message Waiting indicator flashes slowly. You can check your new messages by accessing your mailbox. [In standby mode] /[MESSAGE] or tap "Voice Message". 1. Press 2. Tap : Select the line on which is displayed. Xsi Visual Voice Mail With the Voice Messaging service of Broadsoft-Xsi, you can receive detailed information about messages from the Xsi server. The following operations are available: R Download messages R Mark messages as read or unread R Delete messages For details, contact your phone system dealer/service provider. 38 Before Leaving Your Desk The following limitations apply: R Video messages are not supported. R Voice message format: WAV only (MP3 is unavailable) R Voice message recording time: Maximum 5 minutes 39 Using the Phonebook Using the Phonebook The KX-HDV330 has 2 types of phonebook. 1. Personal Phonebook This phonebook is stored in the telephone. 2. Shared Phonebook If your telephone company provides a shared phonebook service, you can use it. For details, contact your phone system dealer/service provider. Personal Phonebook Shared Phonebook Storing new items ü — Editing stored items ü — Deleting store items ü — Searching the phonebook by name ü ü Searching the phonebook by category ü — Up to 5 Up to 5*1 Private Ring ü — Locking the phonebook ü — Phone numbers for each item *1 This number depends on the service being used. 40 Using the Phonebook Using the Personal Phonebook You can store up to 500 items (5 phone numbers per item, max. 2500 phone numbers) in the telephone along with names for easy access. You can also set unique ringer patterns for different categories to identify incoming calls. All phonebook items are stored in alphabetical order. For security purposes, you can lock the phonebook. R To search for an item in the phonebook, see “Searching for an Item in the Personal Phonebook”, Page 45. R To refer to another phonebook that can contain more than 500 items via the network, see “Using the Shared Phonebook”, Page 47. Note R We recommend that backups are made of the phonebook data, in case the data becomes unrecoverable due to product malfunction. R You can store information for a maximum of 500 contacts. R Phonebook data can be imported and exported. Contact your administrator for further information. A name can have up to 24 characters. A telephone number can have up to 32 digits. Private Ring You can organize entries in the phonebook into one of 9 Private Ring Categories. It is possible to set a different ringer pattern*1 for each category. When the displayed Caller ID*2 matches a phone number or name stored in the phonebook, the telephone rings according to the Private Ring Category settings. *1 For Ringer patterns, see “Incoming Option”, Page 67. *2 For Caller ID information, see “Caller ID”, Page 33. Storing an Item in the Personal Phonebook Storing a New Item [In standby mode] a "Phonebook" 1. Tap 2. 3. 4. 5. 6. 7. 8. 9. Tap . a The number of remaining entries is displayed. a "OK" Tap "". Enter a name (max. 24 characters). a "OK" Tap " ". Enter the phone number (max. 32 digits). a "OK" Repeat steps 5 and 6 to add additional phone number types. Tap "Category Off". : Select a category. Tap 10.Tap of the phone number you want to use as the entry’s default number. The color of the icon for the selected item changes to 11.Tap Note R Steps 8 and 9 can be omitted if you do not want to assign a category. R Step 10 can be omitted if you do not want to assign a default number. (The first number entered for an entry will automatically be assigned as the default number.) R The valid digits are "0" through "9", "G", "B", "J", "P". R If an item with the same name and number exists, the new information added will be merged with the existing item. 41 Using the Phonebook R To enter characters, see “Entering Characters”, Page 27. Storing an Item Using the Dialing You can dial a number first and then add it as a phonebook entry. To add a new entry: [In standby mode] 1. Dial a number. 2. Tap "Phonebook". 3. Tap "Create New Item". a "OK" 4. The number of remaining entries is displayed. a "OK" 5. Tap " ". 6. Enter a name (max. 24 characters). a "OK" 7. Tap "Category Off". : Select a category. 8. Tap 9. Tap of the phone number you want to use as the entry’s default number. The color of the icon for the selected item changes to 10.Tap Note R Steps 7 and 8 can be omitted if you do not want to assign a category. R Step 9 can be omitted if you do not want to assign a default number. (The first number entered for an entry will automatically be assigned as the default number.) R The valid digits are "0" through "9", "G", "B", "J", "P". R If an item with the same name and number exists, the new information added will be merged with the existing item. R To enter characters, see “Entering Characters”, Page 27. To add the phone number to an existing entry: [In standby mode] 1. Dial a number. 2. Tap "Phonebook". 3. Tap "Add Number". a "OK" 4. Tap 5. Enter the name or the first character(s) of the desired name. a "OK" : Select the desired name. 6. Tap 7. Tap of the phone number you want to use as the entry’s default number. The color of the icon for the selected item changes to 8. Tap Note R Step 7 can be omitted if you do not want to assign a default number. (The first number entered for an entry will automatically be assigned as the default number.) R The valid digits are "0" through "9", "G", "B", "J", "P". R If an item with the same name and number exists, the new information added will be merged with the existing item. R To enter characters, see “Entering Characters”, Page 27. Storing an Item Using the Incoming or Outgoing Call Log You can add a number listed in the Incoming or Outgoing Call Log to the Personal Phonebook. 42 Using the Phonebook To add a new entry: [In standby mode] 1. Display the Incoming or Outgoing Call Log. For details, see “Incoming/Outgoing Call Log”, Page 26. 2. Tap : Select the desired item. 3. Tap "Save Phonebook". 4. Tap "Create New Item". a "OK" 5. The number of remaining entries is displayed. a "OK" 6. Tap " ". 7. Enter a name (max. 24 characters). a "OK" 8. Tap "Category Off". : Select a category. 9. Tap 10.Tap of the phone number you want to use as the entry’s default number. The color of the icon for the selected item changes to 11.Tap Note R Steps 8 and 9 can be omitted if you do not want to assign a category. R Step 10 can be omitted if you do not want to assign a default number. (The first number entered for an entry will automatically be assigned as the default number.) R The valid digits are "0" through "9", "G", "B", "J", "P". R If an item with the same name and number exists, the new information added will be merged with the existing item. R To enter characters, see “Entering Characters”, Page 27. To add the phone number to an existing entry: [In standby mode] 1. Display the Incoming or Outgoing Call Log. For details, see “Incoming/Outgoing Call Log”, Page 26. 2. Tap : Select the desired item. 3. Tap "Save Phonebook". 4. Tap "Add Number". a "OK" 5. Tap 6. Enter the name or the first character(s) of the desired name. a "OK" 7. Tap : Select the desired name. 8. Tap of the phone number you want to use as the entry’s default number. The color of the icon for the selected item changes to 9. Tap Note R Step 8 can be omitted if you do not want to assign a default number. (The first number entered for an entry will automatically be assigned as the default number.) R The valid digits are "0" through "9", "G", "B", "J", "P". R If an item with the same name and number exists, the new information added will be merged with the existing item. R To enter characters, see “Entering Characters”, Page 27. 43 Using the Phonebook Editing a stored item in the Personal Phonebook Editing a Stored Item [In standby mode] 1. Tap a "Phonebook" 2. Tap 3. Enter the name or the first character(s) of the desired name. a "OK" 4. Tap : Select the desired name. 5. 6. 7. 8. 9. *1 .*1 Tap Tap the desired name, phone number, category or default telephone number. Edit the data as necessary. Repeat steps 5 to 7 and edit the items you want to change. Tap If this icon is not displayed, you are currently viewing the Shared Phonebook. You must be viewing the Personal Phonebook to edit items. Contact your administrator for further information. Note R To change a character or digit, tap or to highlight it, tap to delete it, and then enter the new character or digit. R To clear an entire line, tap "Delete". or respectively. R To move the cursor to the left or right, tap R For details about entering characters, see “Entering Characters”, Page 27. Editing Category Names You can edit the names of the categories in the phonebook. [In standby mode] a "Basic Settings" 1. Tap 2. Tap a "Display Option" 3. Tap a "Category Name" 4. Tap : Select the desired category number (1–9). 5. Enter a name for the category (max. 13 characters). a "OK" 6. Repeat steps 4 and 5 for each category name to edit. Note For details about entering characters, see “Entering Characters”, Page 27. Deleting a Stored Item in the Personal Phonebook Deleting a Stored Item [In standby mode] 1. Tap a "Phonebook" 2. Tap 3. Enter the name or the first character(s) of the desired name. a "OK" 4. Tap : Select the desired name. 5. Tap 44 .*1 Using the Phonebook 6. Tap : Tap the check boxes of the items you want to delete.*2 a "OK" 7. Tap *1 If this icon is not displayed, you are currently viewing the Shared Phonebook. You must be viewing the Personal Phonebook to edit items. Contact your administrator for further information. *2 You can select all items in the list by tapping Searching for an Item in the Personal Phonebook You can search for an item in the phonebook by following the steps below. Searching by Name You can also search for an item in the phonebook by entering a name: [In standby mode] 1. Tap a "Phonebook" 2. If "Shared Phonebook" is displayed as the title, tap 3. 4. 5. 6. 7. *1 .*1 Tap Enter the name or the first character(s) of the desired name. a "OK" : Select the desired name. Tap Select the desired phone number. To make a call, go off-hook. If only Personal Phonebook is permitted, this step is skipped. Searching by Category If items in the phonebook have been assigned categories, you can search by category. [In standby mode] 1. Tap a "Phonebook" 2. If "Shared Phonebook" is displayed as the title, tap 3. Tap 4. Tap 5. 6. 7. 8. 9. *1 .*1 : Select a category. Tap Enter the name or the first character(s) of the desired name. a "OK" Tap : Select the desired name. Select the desired phone number. To make a call, go off-hook. If only Personal Phonebook is permitted, this step is skipped. Searching by pressing Dial Keys You can also search for an item in the phonebook by pressing multiple dial keys when the phonebook list is displayed: [When the phonebook is displayed] 1. Press the dial keys to enter the first character(s) of the desired name in accordance with the character tables.*1 *1 For details about the characters assigned to the dial keys, see the following table. 45 Using the Phonebook Suffix NE/X/SX/C/(none) NE/X/SX RU Keys ABC (Latin) ΑΒΓ (Greek) АБВ (Cyrillic) B®G®1 B®G®1 А®Б®В®B®G®1 A®B®C®2 Α®Β®Γ®2 Г®Д®Е®Ё®2®A®B®C®2 D®E®F®3 Δ®Ε®Ζ®3 Ж®З®И®Й®3®D®E®F®3 G®H®I®4 Η®Θ®Ι®4 К®Л®М®4®G®H®I®4 J®K®L®5 Κ®Λ®Μ®5 Н®О®П®5®J®K®L®5 M®N®O®6 Ν® ®Ο®6 ЮѮҮ6®M®N®O®6 P®Q®R®S®7 Π®Ρ®Σ®7 У®Ф®Х®7®P®Q®R®S®7 T®U®V®8 Τ®Υ®Φ®8 Ц®Ч®Ш®8®T®U®V®8 W®X®Y®Z®9 Χ®Ψ®Ω®9 Щ®Ъ®Ы®Ь®9®W®X®Y®Z®9 0®Space 0®Space Э®Ю®Я®0®Space R Pressing a key repeatedly will cycle through the characters associated with that key. For example, to enter the letter "C" in Latin Mode, press 2 3 times. R The illustrations of the keys in the table may differ in appearance from the actual keys on the telephone. Example: To enter "ANNE" in Latin Mode. a6a6a3a3 2a6a6a Note R Availability depends on your phone system. Contact your administrator for further information. Locking the Phonebook You can lock/unlock the phonebook while in standby mode. If no password has been set, you cannot lock the phonebook. For details about setting the password, see “Setting the Password”, Page 27. Note R If you lock either the Personal Phonebook or the Shared Phonebook, the other one is also locked. If you unlock the phonebook, both phonebooks are unlocked. Locking/Unlocking the Phonebook [In standby mode] To lock 1. Tap a "Phonebook" 2. Press /[MENU]. 3. Tap "Lock Phonebook". a "OK"*1 To unlock 1. Tap 2. 3. 4. 5. a "Phonebook" Enter your password.*2 a "OK" Press /[MENU]. Tap "Unlock Phonebook". a "OK" Enter your password.*2 a "OK" Unlocking the Phonebook Temporarily a "Phonebook" 1. Tap 46 Using the Phonebook 2. Enter your password.*2 a "OK" *1 The call log is also locked. *2 If you enter an incorrect password 3 times, you cannot enter another password for approximately 30 seconds. Using the Shared Phonebook You can refer to the Shared Phonebook in addition to the Personal Phonebook, if the Shared Phonebook is available. Note We recommend setting this feature with your administrator. Contact your administrator for further information. Searching for an Item in the Shared Phonebook Searching by Name [In standby mode] a "Phonebook" 1. Tap 2. If "Phonebook" is displayed as the title, tap 3. 4. 5. 6. 7. *1 .*1 Tap Enter the name or the first character(s) of the desired name. a "OK" : Select the desired name. Tap Select the desired phone number. To make a call, go off-hook. If only Personal Phonebook is permitted, this step is skipped. ECO Mode Enabling this mode reduces the amount of electricity consumed by the unit. Note R When ECO mode is enabled, the "Link Speed" setting (Page 73) changes as follows: – Link Speed: "10M/Full" – PC port cannot be used R When the ECO mode setting is changed, the unit will restart. R When ECO mode is enabled, is displayed in the status bar. Setting ECO Mode [In standby mode] a "System Settings" 1. Tap 2. Tap "System Settings". 3. Tap a "ECO Mode" 4. Tap "On".*1 a "OK" *1 To disable ECO mode, select "Off" (default). 47 Using the Phonebook Checking the Line Status You can check the status of each line (up to 12 lines) on the display. Checking the Line Status [In standby mode] 1. Tap a "Line Status" 2. Tap : Select the line whose status you want to check. 3. Press /[CANCEL] to end checking the line status or tap the line to perform an action. See "Line status indication" below for details. [During a conversation] 1. Tap a "Line Status" 2. Tap : Select the line whose status you want to check. 3. Press /[CANCEL] to end checking the line status or tap the line to perform an action. See "Line status indication" below for details. Note R When a function key is assigned as a Line Status key, you can press that function key to display the line status screen. See "Line status indication" below for details. Line status indication Status Display Meaning Free*1 The line is idle. Action: seize the line for dialing. In Use The line is on a call. Action: none. Line On Hold*2 The line is on hold. Action: retrieve the call on hold. Incoming Call*2 The line is receiving a call. Action: answer the call. Recall*2 The line is receiving a Hold Recall signal. Action: answer the call. In Use*3 A shared line is in use at another unit. Action: join the call. Line On Hold*3 A shared line is on hold at another unit. Action: retrieve the call on hold. *1 The following icons are also displayed if the corresponding feature is enabled. Icon Meaning Call Forwarding Do Not Disturb Making an anonymous call Block anonymous calls 48 Using the Phonebook *2 When the line is in this state, call information is also displayed. *3 If the shared line is set, (index number) is also displayed. We recommend setting this with your administrator. Contact your administrator for further information. 49 Customizing the Telephone Customizing the Telephone Changing the Telephone’s LCD Display You can change what is displayed on the telephone’s LCD while the telephone is in standby mode. 1. Tap a "Basic Settings" 2. Tap a "Display Option" 3. Tap a "Standby Display" 4. Select the desired item. a "OK" Hot Keys By assigning phone numbers to dial keys, you can make a call by pressing and holding a dial key. R “Hot Key Dialing”, Page 31 Assigning Hot Keys From Phonebook You can assign a phone number stored in the Personal Phonebook to a key to be used as a Hot Key. 1. In standby mode, press and hold a dial key (0–9) for more than 1 second. 2. Tap 3. 4. 5. 6. 7. Tap Enter the desired name. : Select the desired name. Tap Select a desired phone number. Tap Note R For details about searching for an item in the phonebook, see “Searching for an Item in the Personal Phonebook”, Page 45. Editing Hot Keys 1. 2. 3. 4. 5. 6. 7. In standby mode, press and hold a dial key (0–9) for more than 1 second. Tap Tap "Name", if necessary. Edit the name. a "OK" Tap "Phone Number", if necessary. Edit the phone number. a "OK" Tap Deleting a Hot Key 1. In standby mode, press and hold the dialing key assigned as a Hot Key for more than 1 second.*1 2. Tap 3. Tap the check boxes of the items you want to delete.*2 . a "OK" 4. Tap *1 While the Hot Key’s information is displayed, you can tap number. *2 You can select all items in the list by tapping 50 or to select another Hot Key Customizing the Telephone Selecting the Type of Hot Key Dialing You can select one of 2 types of Hot Key Dialing for each assigned Hot Key. 1. In standby mode, press and hold a dial key (0–9) for more than 1 second. 2. Tap 3. Tap "Automatic Call". 4. Select "Manual" or "Auto". a "OK" R Manual: Press and hold the dialing key (0–9) assigned as a Hot Key for more than 1 second, and then go off-hook. For details, see “Hot Key Dialing”, Page 31. R Auto: Pressing and holding an assigned Hot Key for the set number of seconds will dial that Hot Key’s assigned number immediately. Note R To select the number of seconds before the call is automatically made, see "Hot Key Time" in “Key Option”, Page 68. Changing the Function Keys (Program Keys and DSS Keys) [In standby mode] 1. Tap a "Basic Settings" 2. Tap 3. 4. 5. 6. 7. 8. *1 a "Key Option" Tap "Program Key".*1 Tap : Select the key to change. Tap "Function". : Select the new item to assign. a "OK" Tap Specify additional settings, such as "Line", "Label" and "Phone Number" as necessary. Tap To assign functions to the DSS keys on a KX-HDV20, tap "DSS Key". You can also assign a function by pressing the desired DSS key for 3 or more seconds. Note R In addition to the Line function, other functions can be assigned to individual lines. However, only lines that have been set up in advance can be selected. Each of the function keys can be assigned one of the following functions. R One Touch Dial Used to dial a previously set phone number with one touch. R BLF (Busy Lamp Field) Used to transfer calls to the extension assigned to the key while receiving an incoming call or during a conversation. The indicator of a BLF key also shows the current status of the extension assigned to the key. Status Color Red Meaning Light pattern Off Available On Unavailable Quick Flashing Ringing 51 Customizing the Telephone Status Color Blue Meaning Light pattern On Call Park Note R More than 48 BLF keys can be programmed, but status indication is available only up to 48 keys. R Line Used to seize a line in order to make or receive a call. The color of each key’s indicator shows the status of the line. Status Color Blue Red Off Meaning Light pattern On In Use R You are on a call. Slow Flashing "Line On Hold" R A call is on hold. Quick Flashing "Incoming Call" or "Recall" R A call (including Hold Recall) is being received. Name or number of caller R A call to a shared line is being received. On In Use R A shared line is in use or a call is on private hold at another unit. Slow Flashing "Line On Hold" R A shared line is on hold at another unit. — Free R The line is idle. R ACD[Login]/ACD[Wrap Up]*1 ACD[Login]: Used to log in/log out of an Automatic Call Distribution Group. ACD[Wrap Up]: Used to change the phone’s status from unavailable a wrap up a available. The color of each key’s indicator shows the status of the key. Status Color Red Meaning Light pattern ACD[Login] ACD[Wrap Up] Off Logged In Available On Logged Out Unavailable Slow Flashing — Wrap Up R Line Status Used to confirm the status of each line. This allows the function key to work as a Line key such as seizing a line in order to make or receive a call. R Call Forward Used to forward incoming calls to the extension assigned to the key. R Phonebook*2 Used to open the phonebook. R Call History*2 Used to open the Incoming/Outgoing Call Log. 52 Customizing the Telephone R Simultaneous Ring*1 Enables parallel ringing. Up to 10 locations can be specified to ring simultaneously when you receive a call. Status Color Blue Meaning Light pattern On Simultaneous Ring feature: On Off Simultaneous Ring feature: Off R Hoteling/Hospitality*1 Used to log in/log out of the Call Center Hoteling Event. R Transfer*1 Used to transfer a call to the extension assigned to the key with confirmation during a conversation. R Blind Transfer*1 Used to transfer a call to the extension assigned to the key without confirmation during a conversation. R Conference Used to establish a multiple-party conversation (conference). R Directed Call Pickup*1 Used to answer an incoming call arriving at the specified telephone number. R Call Park/Park Retrieve*1 Used to park a call or to retrieve a parked call (Call Parking). *1 This item can be used only when the feature is enabled. Contact your administrator for further information. *2 This item can be selected when the list is registered on the telephone. Contact your administrator for further information. Block anonymous calls This feature allows the unit to reject calls when the unit receives a call without phone number. The default setting is "Off". IMPORTANT R A password may be required for these settings. We recommend setting with your administrator. Contact your administrator for further information. R This feature is not available on shared lines. [In standby mode] 1. Tap a "Advanced Settings" 2. Tap a "Call Settings" 3. Tap a "Block Anonymous" : Select a desired line. 4. Tap 5. Select "On" or "Off". a "OK" Incoming call barring (Caller ID service users only) This feature allows the unit to reject calls from specified phone numbers that you do not want to answer such as junk calls. When a call is received, the unit does not ring while the caller is being identified. If the phone number matches an entry in the call barred list, the unit rejects the call. 53 Customizing the Telephone IMPORTANT R A password may be required for these settings. We recommend setting with your administrator. Contact your administrator for further information. Storing unwanted callers You can store up to 30 phone numbers in the call barred list by using the caller list or by entering the numbers directly. [In standby mode] 1. Tap a "Advanced Settings" 2. Tap a "Call Settings" 3. Tap a "Block Caller ID" 4. Tap : Select a blank line. 5. Enter the phone number (32 digits max.). a "OK" Editing the phone numbers to reject [In standby mode] a "Advanced Settings" 1. Tap 2. Tap a "Call Settings" 3. Tap a "Block Caller ID" 4. Tap : Select a desired phone number. 5. Edit the phone number. a "OK" Deleting the phone numbers to reject [In standby mode] a "Advanced Settings" 1. Tap 2. Tap a "Call Settings" 3. Tap a "Block Caller ID" 4. Tap 5. Tap 6. Tap . a "OK" : Tap the check boxes of the items you want to delete.*1 *1 You can select all items in the list by tapping Making an anonymous call Before making a call, specify the following: IMPORTANT R A password may be required for these settings. We recommend setting with your administrator. Contact your administrator for further information. [In standby mode] a "Advanced Settings" 1. Tap 2. Tap a "Call Settings" 3. Tap a "Anonymous Call" 54 Customizing the Telephone 4. Tap : Select a line. 5. Select "On" or "Off". a "OK" Changing the Basic Settings To select the main item in standby mode 1. Tap a "Basic Settings" 2. Tap : Select the main item. Main Item Sub Item Page Incoming Option Ringer Volume Ringer Type Talk Option Speaker Volume Handset Volume Answer Option Auto Ans Device Auto Ans Delay Key Option Program Key DSS Key Hot Key Time Page 68 Display Option Language Backlight Standby Display Page 69 Category Name Date Format Time Format Screen Saver DSS Control — Page 70 Bluetooth Headset Connection Registration Page 70 Other Option Change Password Embedded Web Page 70 Key Tone Page 67 Headset Volume Page 68 Page 68 Changing the System Settings IMPORTANT R The feature depends on your phone system. Contact your administrator for further information. To select the main item in standby mode a "System Settings" 1. Tap 2. Tap : Select the main item. Main Item Status Network Settings System Settings Sub Item Page Line Status Firmware Version IP Mode IPv4 Settings IPv6 Settings MAC Address LLDP VLAN IP Mode Select IPv4 Settings IPv6 Settings LLDP VLAN Link Speed Set Time & Date*1 Authentication Access Code ECO Mode Restart DSS Restart Page 71 Page 71 Page 73 *1 Availability depends on your phone system. Contact your administrator for further information. Changing the Advanced Settings To select the main item in standby mode a "Advanced Settings" 1. Tap 55 Customizing the Telephone 2. Select the main item. Main Item Sub Item Setting*1 — Page 73 UC Setting*1 — Page 74 Xsi Call Settings*2 Page Block Anonymous Anonymous Call Block Caller ID Anywhere*1 Remote Office*1 SimultaneousRing*1 Page 74 System Lock Executive Filtering*1 Assistant Settings*1 — Assistant Filtering Divert Setting Page 75 Page 75 *1 This item is displayed only when the feature is enabled. Contact your administrator for further information. *2 A password may be required for these settings. Web User Interface Programming The product provides a Web-based interface for configuring various settings and features, including some that are not programmable directly. The following list contains some useful features that are programmable through the Web user interface. Contact your administrator for further information. R Language Settings (IP Phone/Web) R User Password (for access to Web user interface) R Default Line for Outgoing R Call Rejection Phone Numbers R Call Features – Enable Anonymous Call – Enable Block Anonymous Call – Enable Do Not Disturb – Enable Call Forwarding Always – Forwarding Number (Always) – Enable Call Forwarding Busy – Forwarding Number (Busy) – Enable Call Forwarding No Answer – Forwarding Number (No Answer) – Ring Counts (No Answer) R Hotline Number R Flexible Key Setting R Phonebook Import and Export R DSS Console Note R Each time you want to access the Web user interface, you must enable Web programming (Embedded Web). See “Other Option”, Page 70. 56 Installation and Setup Installation and Setup Note R Panasonic assumes no responsibility for injuries or property damage resulting from failures arising out of improper installation or operation inconsistent with this documentation. WARNING R To reduce the risk of fire or electric shock, do not overload AC outlets and extension cords. R Completely insert the AC adaptor/power plug into the AC outlet. Failure to do so may cause electric shock and/or excessive heat resulting in a fire. R Regularly remove any dust, etc. from the AC adaptor/power plug by pulling it from the power outlet, then wiping with a dry cloth. Accumulated dust may cause an insulation defect from moisture, etc. resulting in a fire. Attaching the Stand Attach the stand to the desk phone. 1. Insert the stand into the slots located in the unit. 2. Gently rotate the stand in the direction indicated until it is fixed. KX-HDV330 stand 57 Installation and Setup KX-HDV20 (option) stand Adjusting the Stand Position Push the PUSH marks in the direction indicated, with both hands, and tilt and slide the stand until it becomes fixed in the desired position. R Lowering the stand PUSH PUSH R Raising the stand PUSH PUSH 58 Installation and Setup Removing the Stand Tilt the stand in the direction indicated while pushing the PUSH marks with both hands. PUSH PUSH Attaching the Optional KX-HDV20 to the Unit The optional KX-HDV20 has 20 DSS keys, and it adds 40 function keys (20 keys ´ 2 pages) to the unit. These keys can be used to seize a line to make or receive a call or to perform a feature that has been assigned to the key. 1. Remove the stand from both the KX-HDV330 and KX-HDV20. See “Removing the Stand”, Page 59. 2. Insert the tabs of the KX-HDV20 into the designated openings in the base, and then slide the KX-HDV20 in the direction of the arrow. 3. Fasten the KX-HDV20 to the unit with the included screw. 4. Attach the stand to both the KX-HDV330 and the KX-HDV20. See “Attaching the Stand”, Page 57. Or, if the unit will be mounted on a wall, perform wall mounting. See “Wall Mounting”, Page 62. 5. Connect the KX-HDV20 to the unit with the included cable. See “Connections (including optional KX-HDV20)”, Page 60. 6. Turn on the KX-HDV330. *1 *1 Remove the hole cover. 59 Installation and Setup Note R Up to 5 KX-HDV20 units can be connected to the product. However, if you mount the product on a wall, only one KX-HDV20 unit can be used. Connections (including optional KX-HDV20) Connect the Ethernet cable, the Handset Cord and the AC adaptor (Option) to the unit. *1 *2 *3 *4 *5 *1 Connection cable Connect the connection cable as shown in the illustration. *2 PoE HUB *3 Optional AC adaptor *4 Optional EHS headset For up-to-date information about EHS headsets that have been tested with this unit, refer to the following web site: http://www.panasonic.net/pcc/support/sipphone/ 60 Installation and Setup *5 Optional headset For up-to-date information about headsets that have been tested with this unit, refer to the following web site: http://www.panasonic.net/pcc/support/sipphone/ R The initial setting for the IP address is "DHCP—Auto". For information about your network environment, contact your administrator. For details, see “Network Settings”, Page 71. When selecting Ethernet cables (not included) R Use flexible cables without jack covers. Do not use cables with a hard coating that may tear or crack when bent. To prevent damage to the cables, use cables that do not protrude from the bottom of the base. Connect the cables as shown in the following illustration. *1 *1 60 mm (2 3/8 in) or less R Use a straight CAT 5e (or higher) Ethernet cable (not included) that is 6.5 mm (1/4 in) in diameter or less. When connecting to a switching hub R If PoE is available, an AC adaptor is not needed. R This unit complies with the PoE Class 2 standard. When connecting a PC R The PC port does not support PoE for connected devices. When connecting cables and the AC adaptor R Pass the Ethernet cable and the AC adaptor cord under the stand. 61 Installation and Setup Wall Mounting The KX-HDV330 and up to 5 optional KX-HDV20 units can be mounted on a wall. IMPORTANT R Make sure that the wall and the fixing method are strong enough to support the weight of the unit. (See “Specifications”, Page 76.) 1. Insert the tabs of the wall mounting adaptor into the designated openings in the base, and then slide the wall mounting adaptor in the direction of the arrow until it clicks. KX-HDV330 With optional KX-HDV20 For 2nd to 5th KX-HDV20 Remove the screw from the DSS cover of the KX-HDV20, and then slide the cover up to remove it. 2. Fasten the wall mounting adaptor to the base with the included small screw. (Recommended torque: 0.4 N·m [4.08 kgf·cm/3.54 lbf·in] to 0.6 N·m [6.12 kgf·cm/5.31 lbf·in]) 3. Connect the AC adaptor, handset cord, Ethernet cables, and connection cable as necessary. 4. Drive the large screws into the wall either 83 mm (3 1/4 in) or 100 mm (3 15/16 in) apart, and mount the unit on the wall. 62 Installation and Setup KX-HDV330 *1 *2 *3 *5 *4 *6 *7 With optional KX-HDV20 *8 *1 *2 *3 *5 *4 *8 *6 *7 *9 If you will mount additional KX-HDV20 units, connect the connection cable for the next unit to the unit you are attaching. For 2nd to 5th KX-HDV20 *10 *10 *7 *1 Ethernet cables 63 Installation and Setup *2 *3 *4 *5 *6 *7 *8 EHS headset cable AC adaptor 40 mm (1 37/64 in) or less Washer Drive the screw to this point 83 mm (3 1/4 in) or 100 mm (3 15/16 in) Connection cable Connect the connection cable as shown in the illustration. *9 152 mm (6 in) *10 111 mm (4 3/8 in) R You can find a wall mounting template at the end of this manual. Hooking the Handset To Hook the Handset During a Conversation 1. Hook the handset over the top edge of the unit. To Lock the Handset Hook when the Unit is Wall Mounted 1. Remove the handset hook from the slot. 2. Turn it up-side-down. 3. Slide the handset hook back into the slot until it locks. 4. Handset is safely hooked when it is in the cradle. Updating the software Your phone system dealer may offer new features and improve its software version from time to time. Contact your administrator for further information. 64 Appendix Appendix Character Mode Table KX-HDV330 (Suffix: NE/X/SX) Keys ABC (Latin) Space B & ’ ()G,–./1 0–9 (Numeric) ABC2 (Extended 1) SŚŠ (Extended 2) Space B & ’ ( ) G , – . / 1 ΑΒΓ2 abc2 ΑΒΓ (Greek) DEF3 def3 GHI4 ghi4 JKL5 jkl5 αβγ2 ΔΕΖ3 δεζ3 ΗΘΙ4 ηθι4 ΚΛΜ5 JKL5 κλμ5 jkl5 MNO6 mno6 PQRS7 pqrs7 TUV8 tuv8 WXYZ9 νξο6 ΠΡΣ7 πρσ7 ΤΥΦ8 τυφ8 wxyz9 Space ! ? " : ; +=<>0 Space ! ? " : ; + = < > 0 R Press * before or after entering a character to change between uppercase and lowercase. R Pressing a key repeatedly will cycle through the characters associated with that key. For example, to enter the letter "C" in Latin Mode, press 2 3 times. R Characters that are entered using the # key (for example, "$") cannot be entered when searching the phonebook. See “Searching for an Item in the Personal Phonebook”, Page 45. 65 Appendix R The illustrations of the keys in the table may differ in appearance from the actual keys on the telephone. KX-HDV330 (Suffix: RU) Keys АБВ (Cyrillic) А Б В Space G+-/=<>1 а б в Space G+-/=<>1 0–9 (Numeric) ГДЕЁ2 ЖЗИЙ3 жзий3 КЛM4 клм4 HОП5 ноп5 abc2 УФХ7 уфх7 ЦЧШ8 цчш8 ЩЪЫЬ Space ! ? " 9 щъыь Space ! ? " 9 ЭЮЯ Space . , ’ : ; ()0 ҐЄІЇЎ# ґєіїў# 66 def3 GHI4 ghi4 JKL5 JKL5 jkl5 jkl5 MNO6 mno6 PQRS7 pqrs7 TUV8 tuv8 WXYZ9 wxyz9 э ю я Space . ,’:;()0 DEF3 рст6 Space B & ’ ( ) G, – . / 1 ABC2 РСТ6 (Extended 1) гдеё2 ABC (Latin) Space ! ? " : ; + = < > 0 SŚŠ (Extended 2) Appendix R Press * before or after entering a character to change between uppercase and lowercase. R Pressing a key repeatedly will cycle through the characters associated with that key. For example, to enter the letter "C" in Latin Mode, press 2 3 times. R Pressing a key repeatedly will cycle through the characters associated with that key. For example, to enter the letter "E" in Cyrillic Mode, press 2 3 times. R Characters that are entered using the # key (for example, "$") cannot be entered when searching the phonebook. See “Searching for an Item in the Personal Phonebook”, Page 45. R The illustrations of the keys in the table may differ in appearance from the actual keys on the telephone. KX-HDV330 (Suffix: [none]/C) ABC (Latin) Keys Upper Lower Space B & ’ ( ) G , – . / 1 ABC2 abc2 DEF3 def3 GHI4 ghi4 JKL5 jkl5 MNO6 mno6 PQRS7 pqrs7 TUV8 tuv8 WXYZ9 wxyz9 Space ! ? " : ; + = < > 0 +À (Extended 1) 0–9 (Numeric) Upper Lower Space B & ’ ( ) G , – . / 1 JKL5 jkl5 Space ! ? " : ; + = < > 0 R Press * before or after entering a character to change between uppercase and lowercase. R Pressing a key repeatedly will cycle through the characters associated with that key. For example, to enter the letter "C" in Latin Mode, press 2 3 times. R Characters that are entered using the # key (for example, "$") cannot be entered when searching the phonebook. See “Searching for an Item in the Personal Phonebook”, Page 45. R The illustrations of the keys in the table may differ in appearance from the actual keys on the telephone. Basic Settings Menu Layout Incoming Option Sub Item Description Ringer Volume Adjusts the ringer volume Setting Level 1–8 Off Default Level 5 Ringer Type R Line 1–12 R Private Ring (Category 1–9) Ringer Pattern Selects the ringtone for each type of call.*1 Ringtone 1–32 Ringtone 1*2 67 Appendix *1 The preset melodies in this product are used with permission of © 2010 Copyrights Vision Inc. *2 The default ringtone is different depending on the line number. Talk Option Sub Item Description Setting Default Speaker Volume Adjusts the speaker volume. Level 1–8 Level 5 Handset Volume Adjusts the handset volume. Level 1–8 Level 5 Headset Volume Adjusts the headset speaker volume. Level 1–8 Level 5 Sub Item Description Setting Default Auto Ans Device Selects the types of devices that can be answered by Auto Answer. Auto Ans Delay Selects the number of seconds before a call is automatically answered when Auto Answer is turned on. 0s–20s Sub Item Description Setting R Program Key R DSS Key Assigns a function to each program key or DSS key. Hot Key Time Selects the number of seconds before a call is automatically made when a Hot Key assigned to "Auto" is pressed and held. Answer Option Speaker Phone Headset Speaker Phone 6s Key Option *1 Displayed only when configured on the telephone. 68 One Touch Dial BLF Line ACD[Login]*1 ACD[Wrap Up]*1 Line Status Call Forward Phonebook Call History Simultaneous Ring*1 Hoteling/Hospitality*1 Transfer*1 Blind Transfer*1 Conference Directed Call Pickup*1 Call Park*1 Park Retrieve*1 1s–20s Default Not stored 2s Appendix Display Option Sub Item Description Setting Default Language Selects the display language. Up to 10 languages can be downloaded from the server or Web as necessary. Contact your administrator for further information. Suffix: NE/X/SX Auto English Deutsch Español FRANÇAIS Italiano Svenska Nederlands Português Čeština Auto Suffix: (none)/C Auto English Español FRANÇAIS Auto Suffix: RU Auto English РУССКИЙ Українська Auto Screen Timeout 30 sec. 1 min. 5 min. 10 min. 30 min. 60 min. 120 min. 180 min. 300 min. Always On Active Level Level 1–8 Inactive Level Low Off Screen Timeout: 1 min. Active Level: Level 8 Inactive Level: Off Backlight Selects the length of time before the backlight turns off after returning to the standby display, the level of the backlight when it’s active, and the level of the backlight when it’s inactive. Standby Display Selects what is shown on the display while in standby mode. Category Name Edits the names of the categories. Phone Number Phone No&Name Off Max. 13 characters x Category (1–9) Phone Number Not stored 69 Appendix Sub Item Description Date Format Selects the format for the date shown on the display in standby mode. Setting Default DD-MM-YYYY MM-DD-YYYY Suffix: NE/X/ SX/RU DD-MM-YYYY Suffix: (none)/C MM-DD-YYYY Time Format Selects the format for the time shown on the display in standby mode. Suffix: NE/X/ SX/RU 24H 12H 24H Suffix: (none)/C 12H Screen Saver Selects the length of time before the screen saver activates. DSS Control Adjusts the backlight and LCD contrast of connected KX-HDV20 units. Backlight Auto On Level 1–6 Off LCD Contrast Level 1–6 Backlight: Auto Level 6 LCD Contrast: Level 3 Sub Item Description Setting Default Key Tone Turns the key tone on or off. Off 10 sec. 30 sec. 1 min. 3 min. 5 min. Off Key Tone On On Off Bluetooth Headset Sub Item Description Setting Default Bluetooth Headset Registers and deregisters a Bluetooth headset. Refer to “Bluetooth Headset”, Page 28. Not registered Sub Item Description Setting Default Change Password*1*2 Changes the telephone password (4 digits) used for unlocking the phonebook. Embedded Web Selects whether the web function and the logging function are available or not. Other Option *1 To avoid unauthorized access to this product: 70 Password.*3*4 Enter Old ¯ Enter New Password. ¯ Verify New Password. On Off Not registered Off Appendix R Set a password that is random and cannot be easily guessed. R Change the password regularly. *2 Make a note of the password so that you will not forget it. *3 If a password has not already been set, you can skip the first step. *4 For details about setting the password, see “Setting the Password”, Page 27. System Settings Menu Layout Status Sub Item Description Status Line Status Displays the line status. Line 1–12 Registered/Registering/(NULL) Firmware Version Displays the firmware version of the telephone. — IP Mode Displays the IP network mode. IPv4/IPv6/IPv4&IPv6 IPv4 Settings Displays information about IPv4 settings. –IP Address*1 –Subnet Mask*1 –Default Gateway*1 –DNS 1*1 –DNS 2*1 IPv6 Settings Displays information about IPv6 settings. –IP Address*2 –Prefix*2 –Default Gateway*2 –DNS 1*2 –DNS 2*2 MAC Address Displays the MAC address of the telephone. — LLDP Displays the LLDP status. On/Off VLAN Displays the VLAN ID and priority. — *1 If this item is not set, “0.0.0.0” is displayed. If the telephone is not connected to the network, “…” is displayed. *2 If this item is not set, “0::0” is displayed. If the telephone is not connected to the network, “::” is displayed. Network Settings Sub Item Description IP Mode Select Changes the network settings of the telephone. Current settings are displayed as a highlight. Setting IPv4 IPv6 IPv4&IPv6 Default IPv4 71 Appendix Sub Item Description Setting Default IPv4 Settings Specifies the IPv4 settings. Connection Mode DHCP DNS Auto Manual –DNS 1 –DNS 2 Static –IP Address –Subnet Mask –Default Gateway –DNS 1 –DNS 2 Connection Mode: DHCP DNS: Auto IPv6 Settings Specifies the IPv6 settings. Connection Mode DHCP DNS Auto Manual –DNS 1 –DNS 2 RA –DNS 1 –DNS 2 Static –IP Address –Prefix –Default Gateway –DNS 1 –DNS 2 Connection Mode: DHCP DNS: Auto LLDP Specifies the LLDP settings. PC Port –VLAN ID –Priority On/Off On Off PC Port: VLAN ID: 0 Priority: 0 LLDP: On VLAN Specifies the VLAN settings. Enable VLAN Yes No IP Phone –VLAN ID –Priority PC –VLAN ID –Priority Enable VLAN: No IP Phone: VLAN ID: 2 Priority: 7 PC: VLAN ID: 1 Priority: 0 72 Appendix Sub Item Description Link Speed Specifies the Ethernet PHY mode settings. Setting IP Phone Auto 100M/Full 100M/Half 10M/Full 10M/Half PC Auto 100M/Full 100M/Half 10M/Full 10M/Half Default Auto System Settings Sub Item Description Setting Default Set Time & Date*1 Specifies the time and date of the telephone. –Date –Time — Authentication Specifies the ID and password for HTTP authentication. –ID*2 –Password*2 Not stored Access Code*3 Specifies the access code to access the redirect server. Max. 16 characters Not stored ECO Mode Selects whether to enable ECO mode. On Off Off Restart*4 Restart the unit. — — DSS Restart*4 Restart any connected DSS units. — — *1 *2 *3 *4 Availability depends on your phone system. Contact your administrator for further information. Max. 128 characters This item is displayed only during initial setup. The unit will restart even if it is being accessed through the Web user interface or on a call. Advanced Settings Menu Layout Xsi Setting Sub Item Xsi Setting*1 Description Setting Default Specifies the ID and password for the Xsi service. Line 1–12 –ID*2 –Password*2 Not stored *1 This item is displayed only when the feature is enabled. Contact your administrator for further information. *2 Max. 128 characters 73 Appendix UC Setting Sub Item UC Setting*1 Description Setting Default Specifies the ID and password for the Broadsoft UC service (IM&P). –ID*2 Not stored –Password*2 *1 This item is displayed only when the feature is enabled. Contact your administrator for further information. *2 Max. 128 characters Call Settings Sub Item Description Setting Default Block Anonymous Specifies whether or not to block incoming anonymous calls. Line 1–12 On Off Off Anonymous Call Specifies whether or not to make outgoing anonymous calls. Line 1–12 On Off Off Block Caller ID Edits/deletes the phone numbers to reject incoming calls. Enter Number*2, edit number*2, delete number, delete all numbers Not stored Anywhere*1 Specifies/edits the Xsi’s Anywhere settings. Line 1–12 Registration: –Name –Phone Number*2 Edit: –Status On Off –Name –Phone Number*2 –Alt. Number*2 — Remote Office*1 Specifies the Xsi’s Remote Office setting. Line 1–12 –Status On Off –Phone Number*2 — SimultaneousRing*1 Specifies the Xsi’s Simultaneous Ring setting. Line 1–12 –Status On Off –Phone Number*2 — System Lock Selects whether to lock the Call Settings menu. On*3 Off Off *1 If the Xsi’s service is available, you can select this item. Contact your administrator for further information. *2 In a phone number that exceeds 32 digits, the exceeding digits will not be displayed. 74 Appendix *3 Password is required (4 digits). Executive Filtering Sub Item Description Setting Default Executive Filtering*1 Sets whether to filter calls to an executive terminal using the Broadsoft Executive-Assistant feature. Line 1–12 On Off Off *1 This item is displayed only when the feature is enabled. Contact your administrator for further information. Assistant Settings Sub Item Assistant Filtering*1 Divert Setting*1 Description Setting Default Sets whether to filter calls to an assistant terminal using the Broadsoft Executive-Assistant feature. Line 1–12 Specify a line as "Executive". On Off Off Sets the transfer feature for an executive terminal using the Broadsoft Executive-Assistant feature. On Phone Number Off Off *1 This item is displayed only when the feature is enabled. Contact your administrator for further information. 75 Appendix Specifications KX-HDV330 Item Specifications Power Supply AC adaptor / PoE (IEEE 802.3af) Power Consumption PoE Stand-by: approx. 2.7 W (ECO mode off), approx. 2.2 W (ECO mode on) Talking: approx. 3.5 W (ECO mode off), approx. 2.8 W (ECO mode on) AC Adaptor Stand-by: approx. 2.6 W (ECO mode off), approx. 1.9 W (ECO mode on) Talking: approx. 3.4 W (ECO mode off), approx. 2.7 W (ECO mode on) Maximum Power Consumption Approx. 4.4 W Operating Environment 0 °C (32 °F) to 40 °C (104 °F) Ethernet Port LAN: 1 (RJ45), PC: 1 (RJ45) Ethernet Interface 10Base-T/100Base-TX/1000Base-T (Auto / 100MB-FULL / 100MB-HALF / 10MB-FULL / 10MB-HALF) Auto MDI / MDIX Wideband Codec G.722 Narrowband Codec G.711a-law / G.711µ-law / G.729a Multiple Line 12 LCD Display 4.3-inch color TFT with touch panel 16,772,216 colors (Full color) LCD Size 480 ´ 272 pixels LCD Backlight 8 levels VoIP Connection Method SIP Speaker Microphone Headset Jack 1 (RJ9) EHS Jack 1 (ø3.5 mm [1/8 in], for EHS only) Bluetooth 1 (Class 1) Dimensions (Width ´ Depth ´ Height; stand attached) "High" position: 195 mm ´ 175 mm ´ 177 mm (7.7 in ´ 6.9 in ´ 7.0 in) "Low" position: 195 mm ´ 176 mm ´ 154 mm (7.7 in ´ 6.9 in ´ 6.1 in) Weight (with handset, handset cord and stand) 850 g (1.87 lb) 76 Appendix KX-HDV20 Item Specifications Power Supply*1 Power is supplied from the KX-HDV330. Power Consumption Stand-by: approx. 0.5 W Maximum Power Consumption Approx. 1.5 W Operating Environment 0 °C (32 °F) to 40 °C (104 °F) LCD Display Monochrome graphical LCD Size 160 ´ 384 pixels, 12 lines LCD Backlight 6 levels (Always On/Automatic/Always Off) Dimensions (Width ´ Depth ´ Height; stand attached) "High" position: 110 mm ´ 176 mm ´ 178 mm (4.3 in ´ 6.9 in ´ 7.0 in) "Middle" position: 110 mm ´ 176 mm ´ 154 mm (4.3 in ´ 6.9 in ´ 6.1 in) "Low" position: 110 mm ´ 175 mm ´ 121 mm (4.3 in ´ 6.9 in ´ 4.8 in) Weight (with stand) 430 g (0.95 lb) *1 The KX-HDV20 can be used only when the KX-HDV330 is receiving power from the optional AC adaptor. 77 Appendix Troubleshooting Common Issues and Solutions General Use Issue Possible Cause Solution The display is blank. The unit is not receiving power. The unit is not designed to function when there is a power failure. Make sure that the device supplying PoE is receiving power and that the Ethernet cable is properly connected. If an AC adaptor is connected, confirm that the AC adaptor is connected and receiving power. The unit is not performing properly. Cables or cords are not connected properly. Check all connections. Your connection settings are incorrect. R Consult your administrator to confirm that your settings are correct. R If the problem persists, consult your dealer. An error has occurred. Restart the unit. I cannot hear a dial tone. — Confirm that the LAN cable is properly connected. I cannot cancel the phonebook lock. The password you entered was incorrect. Enter the correct password. I forgot my password. — Consult your administrator or dealer. The date and time are not correct. — Adjust the date and time of the unit. The Message/Ringer lamp is lit. You received a voice message while you were on the phone or away from your desk. Check the voice message. The KX-HDV20 will not turn on. The KX-HDV330 is receiving power via Power-over-Ethernet (PoE). Connect the KX-HDV330 to an AC power outlet using the optional AC adaptor. Making and Receiving Calls Issue Possible Cause Solution I cannot make calls. The phone number was entered incorrectly. R Confirm that you have entered the phone number of the other party correctly. R Consult your administrator or dealer. The phonebook list is being imported or exported. R Wait a few minutes for the operation to complete. R Confirm with your administrator or dealer. 78 Appendix Issue Possible Cause Solution I cannot make long distance calls. Your telephone service does not allow you to make long distance calls. Make sure that you have subscribed to your telephone company’s long distance service. The unit does not ring when a call is received. The ringer is turned off. Press the [j] volume key while a call is being received, or change the ringer volume setting. While talking to an outside party, the line is disconnected. Your phone system/service may impose a time limit on outside calls. Consult your dealer to extend the time limit, if necessary. Issue Possible Cause Solution The other party cannot hear my voice. The unit is muted. Press /[MUTE/AUTO ANS] to turn off the mute feature. If you are using the speakerphone, objects may be obstructing the microphone. Do not obstruct the unit’s microphone during calls. Keep your hands, as well as common objects such as folders, cups, and coffee pots away from the unit during calls. You are too far away from the microphone. Try speaking closer to the microphone. The environment is not suited to speakerphone calls. R Do not use the unit within 2 m (6 ft 7 in) of projectors, air conditioning devices, fans, or other audible or electrical noise emitting devices. R If using the unit in a room with windows, close the curtains or blinds to prevent echoes. R Use the unit in a quiet environment. Sound Quality Sound cuts out; I can hear myself through the speaker. The unit was moved during a call. Do not move the unit while on a call. Objects are obstructing the microphone. Do not obstruct the unit during calls. Keep your hands, as well as common objects such as folders, cups, and coffee pots away from the unit during calls. The other party is using a half-duplex speakerphone. If the other party is using a half-duplex speakerphone, sound may cut out occasionally during calls. For best performance, the other party should use a full-duplex speakerphone. 79 Appendix Phonebook List Issue Possible Cause Solution I cannot add or edit entries to the phonebook list. The phonebook list is full. Delete any unnecessary entries. The maximum number of entries in the phonebook list is 2500. Possible Cause Solution Bluetooth Headset Issue I cannot have a The headset is not registered. conversation using the Bluetooth headset. 80 Make sure that the headset is properly registered to the unit. An EHS headset is connected. Remove the EHS headset from the headset jack. Priority is given to the EHS headset when both are connected. The headset is not charged. Make sure that the headset is properly charged by following the instructions in the headset’s documentation. Appendix Error Messages During operation, error messages might appear on the unit. The following table lists these messages and possible causes and solutions. Error Message Possible Cause Solution Error:001 Check LAN cable. The LAN cable is not connected. Check all connections. Error:002 IP Address Collision The unit’s network settings are incorrect. Consult your system administrator or dealer. Error:003 Not Registered Failed to register to SIP server. Consult your system administrator or dealer. Memory Full The phonebook is full and cannot store the new item. Remove unnecessary data in the phonebook and try again. No Entries When trying to view the phonebook: No items have been stored. See “Storing an Item in the Personal Phonebook”, Page 41. When trying to view the Incoming or Outgoing Call Log: No logs have been stored. Need Repair Device fault. Phonebook Error The memory became full during a R Remove unnecessary data in the phonebook download. phonebook, or consult your administrator regarding the number of items being downloaded. R This message disappears if you access the phonebook. Error:002 IP Address Contact your phone system dealer/ service provider. 81 100 mm (3 15⁄16 in) For KX-HDV330 83 mm (3 ¼ in) 152 mm (6 in) Note: Make sure to set the print size to correspond with the size of this page. If the dimensions of the paper output still deviate slightly from the measurements indicated here, use the measurements indicated here. WALL MOUNTING TEMPLATE 1 (KX-HDV330, optionally with 1 attached KX-HDV20) 1. Drive the screws into the wall as indicated. 2. Hook the unit onto the screw heads. One screw at either point One screw here One screw at either point One screw here For KX-HDV20 One screw here One screw here 111 mm (4 ⅜ in) 100 mm (3 15⁄16 in) One screw at either point One screw at either point 83 mm (3 ¼ in) Note: Make sure to set the print size to correspond with the size of this page. If the dimensions of the paper output still deviate slightly from the measurements indicated here, use the measurements indicated here. For KX-HDV20 to mount Previously mounted KX-HDV20 (for reference) WALL MOUNTING TEMPLATE 2 (For mounting 2 or more KX-HDV20 units) 1. Drive the screws into the wall as indicated. 2. Hook the unit onto the screw heads. 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Web Site: http://www.panasonic.net/pcc/support/sipphone/ Two Riverfront Plaza, Newark, NJ 07102-5490 Web Site: http://www.panasonic.net/pcc/support/sipphone/ 5770 Ambler Drive, Mississauga, Ontario, L4W 2T3 Web Site: http://www.panasonic.com/ca/ Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd. © Panasonic System Networks Co., Ltd. 2015 PNQX7593ZA PD1015SM0
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