Panasonic of North America 96NKX-HNC700 HomeHawk Front Door User Manual Installation Manual English

Panasonic Corporation of North America HomeHawk Front Door Installation Manual English

User Manual

Installation GuideHome Monitoring CameraHomeHawk Front DoorModel No. KX-HN7001HomeHawk Front Door/OutdoorModel No. KX-HN7002KX-HN7003Model shown is KX-HN7001.Thank you for purchasing a Panasonic product.This document explains how to configure the access point, front door camera andoptional outdoor camera using a mobile device. These steps must be followedbefore you can use the system.For details about how to use the system, refer to the User’s Guide (page 32).Charge the cameras for about 7 hours before camera installation (page 22).Please read this document before using the unit and save it for future reference.For assistance, please contact us at 1-800-272-7033 or visit our Web site: http://shop.panasonic.com/support for customers in the U.S.A.Please register your product: http://shop.panasonic.com/supportPrinted in ChinaHN7001_(en_en)_0122_ver.060.pdf 1 2018/01/22 16:54:18
IntroductionModel composition .......................................3Accessory information ..................................3Expanding your camera ...............................4Important InformationGraphical symbols for use on equipment andtheir descriptions ..........................................5About this system .........................................5For your safety .............................................5Important safety instructions ........................7Security cautions ..........................................7For best performance ...................................8Privacy and rights of portrait ........................8Other information .........................................8Installation LocationWireless communication range ..................12Information about sensor features .............12Information about night vision mode ..........13Installation location examples ....................14Do not install in these locations ..................17SetupPart names and functions ..........................18Setup overview ...........................................22Charging the cameras ................................22Turning the power on for the cameras .......23Downloading the [HomeHawk] app ............23Connections for access point .....................24Initial setup .................................................24Registering the cameras ............................25Confirming the camera installation area .....25Camera installation ....................................25Testing the motion detection range ............30Registering another mobile device .............31AppendixFeatures available when using the[HomeHawk] app ........................................32Accessing the User’s Guide .......................32Specifications .............................................32Open source software notice for accesspoint ...........................................................33Software information for access point ........33FCC and other information .........................34Customer services .....................................35Limited Warranty (ONLY FOR U.S.A.) .......362Table of ContentsHN7001_(en_en)_0122_ver.060.pdf 2 2018/01/22 16:54:18
Model compositionModel No. Access point Front door camera Outdoor cameraPart No. Part No. Qty. Part No. Qty.KX-HN7001 KX-HNB700 KX-HNC700 1 – –KX-HN7002 KX-HNB700 KX-HNC700 1 KX-HNC710 1KX-HN7003 KX-HNB700 KX-HNC700 1 KX-HNC710 2Accessory informationSupplied accessoriesNo. Accessory item/Part number Qty.KX-HN7001 KX-HN7002 KX-HN7003AAC adaptor for access point/PNWYAB700W00 111BEthernet cable/PNWYAB700W01 1 1 1CUSB cable/PNWYAC700W00 1 1 1DWall mounting adaptor for front doorcamera/PNWYAC700W01111ESpacer for front door camera/PNWYAC700W01111FWall mounting adaptor for outdoorcamera/PNWYAC710W00- 1 2GWall mounting screws 25 mm (1 inch)/PNWYAC700W02*1 369HSuspension wire tool for outdoor camera– Safety wire/PNWYAC710W01– Washer/PNWYAC710W02The washer for attaching safety wireto wall ø16 mm (5/8 inches)– Safety wire ring/PNWYAC710W03The safety wire ring for attaching thesafety wire to the camera- 1 2*1 The supplied screws can be used as follows.–3 screws for the front door camera– 2 screws for each wall mounting adaptor for outdoor camera– 1 screw for suspension wire toolFor assistance, please visit http://shop.panasonic.com/support 3IntroductionHN7001_(en_en)_0122_ver.060.pdf 3 2018/01/22 16:54:18
A B C D E FG HAdditional accessoriesmicroSD card (not supplied)A commercially-available microSD card must be inserted into the access point in order to recordimages from cameras. The following types of microSD cards are supported.RmicroSD / SDHC / SDXC card: Up to 128 GBOther informationRDesign and specifications are subject to change without notice.RThe illustrations in these instructions may vary slightly from the actual product.TrademarksRmicroSDHC, microSDXC Logos are trademarks of SD-3C, LLC.RiPhone and iPad are registered trademarks of Apple Inc.RAndroid and Google Play are registered trademarks or trademarks of Google Inc.RMicrosoft, Windows, and Internet Explorer are either registered trademarks or trademarks ofMicrosoft Corporation in the United States and/or other countries.RAll other trademarks identified herein are the property of their respective owners.NoticeRThe access point supports microSDHC and microSDXC memory cards. In this document, theterm “microSD card” is used as a generic term for any of the supported cards.RHomeHawk Front Door is referred to as front door camera or camera in this document.RHomeHawk Outdoor is referred to as outdoor camera or camera in this document.Expanding your cameraOutdoor camera (optional): KX-HNC710You can expand your camera system by registering optionalcamera units (16 max.) to the access point.4For assistance, please visit http://shop.panasonic.com/supportIntroductionHN7001_(en_en)_0122_ver.060.pdf 4 2018/01/22 16:54:18
Graphical symbols for use on equipment and theirdescriptionsSymbol Explanation Symbol ExplanationAlternating current (A.C.) Class P equipment(equipment in whichprotection against electricshock relies on DoubleInsulation or ReinforcedInsulation)Direct current (D.C.) “ON” (power)Protective earth “OFF” (power)Protective bonding earth Stand-by (power)Functional earth “ON”/“OFF” (power;push-push)For indoor use only Caution, risk of electricshockAbout this systemRThis system is an auxiliary system; it is notdesigned to provide complete protectionfrom property loss. Panasonic will not beheld responsible in the event that propertyloss occurs while this system is in operation.RThe system’s wireless features are subjectto interference, therefore functionality in allsituations cannot be guaranteed.Panasonic will not be held responsible forinjury or damage to property that occurs inthe event of wireless communication erroror failure.For your safetyTo prevent severe injury and loss of life/property, read this section carefully beforeusing the product to ensure proper and safeoperation of your product. WARNINGPower connectionRFor the access point, use only the powersource marked on the product. For thecameras, 5.0 V, 1.0 A or higher powersource.RDo not overload power outlets andextension cords. This can result in the riskof fire or electric shock.RCompletely insert the AC adaptor/powerplug into the power outlet or micro-USBconnector into the power supply device’smicro-USB jack. Failure to do so maycause electric shock and/or excessive heatresulting in a fire.For assistance, please visit http://shop.panasonic.com/support 5Important InformationHN7001_(en_en)_0122_ver.060.pdf 5 2018/01/22 16:54:18
RRegularly remove any dust, etc. from theAC adaptor/power plug by pulling it fromthe power outlet, then wiping with a drycloth. Accumulated dust may cause aninsulation defect from moisture, etc.resulting in a fire.RUnplug the product from power outlets if itemits smoke, an abnormal smell, or makesan unusual noise. These conditions cancause fire or electric shock. Confirm thatsmoke has stopped emitting and contact usat http://shop.panasonic.com/supportRUnplug from power outlets and never touchthe inside of the product if its casing hasbeen broken open. Danger of electric shockexists.RNever touch the plug with wet hands.Danger of electric shock exists.RDo not connect non-specified devices.InstallationRTo prevent the risk of fire or electricalshock, do not expose the access point torain or any type of moisture.RDo not place or use this product nearautomatically controlled devices such asautomatic doors and fire alarms. Radiowaves emitted from this product may causesuch devices to malfunction resulting in anaccident.RDo not allow the power cord to beexcessively pulled, bent or placed underheavy objects.RDo not mount the bracket in a locationhigher than 2.2 m (7 feet 3 inches), in anunstable location, in a location subject tofrequent vibration, or on a weak wall. (Donot mount on gypsum board, concreteblocks, wooden materials exposed to theoutdoors, walls with very rough surfaces, orsurfaces that are narrower than the width ofthe wall mount bracket.) There is a risk ofinjury if the product falls, or of fire or electricshock if water enters the product.RKeep small parts (microSD cards, screws,etc.) out of the reach of children. There is arisk of swallowing. In the event they areswallowed, seek medical adviceimmediately.Operating safeguardsRUnplug the product from power outletsbefore cleaning. Do not use liquid oraerosol cleaners.RDo not disassemble the product.RNever put metal objects inside the product.If metal objects enter the product, turn offthe circuit breaker and contact anauthorized service center.MedicalRConsult the manufacturer of any personalmedical devices, such as pacemakers orhearing aids, to determine if they areadequately shielded from external RF(radio frequency) energy. Wireless LANfeatures operate between 2.412 GHz and2.462 GHz with a peak transmission poweras following:– Access point: 200 mW– Front door camera/Outdoor camera:100 mWRDo not use the product in health carefacilities if any regulations posted in thearea instruct you not to do so. Hospitals orhealth care facilities may be usingequipment that could be sensitive toexternal RF energy. CAUTIONInstallation and locationRNever install wiring during a lightning storm.RAlthough this camera conforms to the IPX5*code, do not intentionally expose it towater. *IPX5 indicates that the product isprotected against water jets: waterprojected at all angles through a 6.3 mm(1/4 inches) nozzle flow rate of 12.5 liters/minute at a pressure of 30 kN/m2 for 3minutes from a distance of 3 meters (9 feet10 inches).RAlthough this camera conforms to the IP6X*code, do not intentionally expose it to gritand dust.*IP6X indicates that the product isprotected against grit and dust: this producthas shown the capabilities of preventing6For assistance, please visit http://shop.panasonic.com/supportImportant InformationHN7001_(en_en)_0122_ver.060.pdf 6 2018/01/22 16:54:18
dust from entering inside the product afterthe product was in a device that containeddust with a diameter of 75 μm or less for 7hours and was shaken and removed fromthat device.RThe AC adaptor and the USB cable areused as the main disconnect device.Ensure that the AC outlet is installed nearthe product and is easily accessible.RDo not place magnetic cards or similarobjects near the outdoor camera. Magneticdata on the cards, etc. may be deleted.Preventing accidents and injuriesRThe safety wire must be used whenmounting the product. There is a risk ofinjury if the product falls. (KX-HN7002/KX-HN7003)RDo not put your ear(s) near the speaker, asloud sounds emitted from the speaker maycause hearing impairment.Lithium Ion (Li-Ion) battery (built-inbattery)RCAUTION:Risk of explosion if battery is replaced byan incorrect type. Dispose of used batteryaccording to local regulations.Important safetyinstructionsWhen using your product, basic safetyprecautions should always be followed toreduce the risk of fire, electric shock, andinjury to persons, including the following:1. Use only the power cord indicated in thisdocument.SAVE THESE INSTRUCTIONSSecurity cautionsTake appropriate measures to avoid thefollowing security breaches when using thisproduct.– Leaks of private information– Unauthorized use of this product–Unauthorized interference or suspension ofthe use of this productTake the following measures to avoid securitybreaches:RConfigure the access point that connectsyour mobile device to this product to useencryption for all wireless communication.RYou may be vulnerable to securitybreaches if the unit is used with the loginpassword at its default value. Configureyour own value for this settings.RDo not use passwords that could be easilyguessed by a third party. If you keep arecord of your passwords, protect thatrecord. Change passwords regularly.RIf you lose your mobile device, change thepassword used to access this product.RIf you enable the product’s auto loginfeature, enable the screen lock or similarsecurity feature on your mobile device.RTake care when performing importantsecurity related operations such asinitializing settings, etc.RTo prevent disclosure of personalinformation, enable the screen lock orsimilar security feature on your mobiledevice.RWhen submitting the product for repair,make a note of any important informationstored in the product, as this informationmay be erased or changed as part of therepair process.RBefore handing the product over to a thirdparty for repair or other purposes, performa factory data reset to erase any datastored in the product and remove themicroSD card. Use only trusted repairservices authorized by Panasonic.RBefore disposing of the product, perform afactory data reset to erase any data storedin the product. Remove and erase themicroSD card.RIf your mobile device will no longer be usedwith the product, delete your mobiledevice’s registration from the product anddelete the corresponding app from yourmobile device.RIf this product experiences a power outage,its date and time setting may becomeincorrect. In this case, the date and timeFor assistance, please visit http://shop.panasonic.com/support 7Important InformationHN7001_(en_en)_0122_ver.060.pdf 7 2018/01/22 16:54:19
setting will be automatically corrected whenyour mobile device and this product areconnected to the same wireless network.Additionally, note the following.RCommunications may be interrupteddepending on network conditions andwireless signal quality.RThis product may be used in ways thatviolate the privacy or publicity rights ofothers. You are responsible for the ways inwhich this product is used.For best performanceProduct location/avoiding noiseThe access point and cameras use radiowaves to communicate with each other.RFor maximum coverage and noise-freecommunications, place your access point:– at a convenient, high, and centrallocation with no obstructions.– away from electronic appliances such asTVs, radios, personal computers,wireless devices, or other phones.– facing away from radio frequencytransmitters, such as external antennasof mobile phone cell stations (Avoidputting the access point on a baywindow or near a window.)RIf the reception for the access point is notsatisfactory, move this to another location.EnvironmentRKeep the product away from electrical noisegenerating devices, such as fluorescentlamps and motors.RThe product should be kept free fromexcessive smoke, dust, high temperature,and vibration.RDo not expose this product to directsunlight or other forms of powerful lightsuch as halogen lights for long periods oftime. (This may damage the image sensor.)RDo not place heavy objects on top of theproduct.RWhen you leave the product unused for along period of time, do as follows:– Access point: Unplug the product fromthe power outlet.– Front door camera/Outdoor camera:Turn off the power slide switch.RThe product should be kept away from heatsources such as heaters, kitchen stoves,etc. It should not be placed in rooms wherethe temperature is less than -20 °C (-4 °F)or greater than 50 °C (122 °F). Dampbasements should also be avoided.RThe maximum communication range maybe shortened when the product is used inthe following places: Near obstacles suchas hills, tunnels, underground, near metalobjects such as wire fences, etc.ROperating the product near electricalappliances may cause interference. Moveaway from the electrical appliances.Privacy and rights ofportraitWhen installing or using the camera, pleasetake into consideration the rights of others withregard to privacy.It is generally said that “privacy” means theability of an individual or group to stopinformation about themselves from becomingknown to people other than those whom theychoose to give the information. “Rights ofportrait” means the right to be safe fromhaving your own image taken and usedindiscriminately without consent.Other informationThis product has a rechargeable lithium ionbattery. Do not throw into fire, apply heat, orcharge, use, or leave in a high temperatureenvironment.– Doing so may cause fluid leak, overheating,or explosion.Routine careRWipe the outer surface of the product with asoft moist cloth.8For assistance, please visit http://shop.panasonic.com/supportImportant InformationHN7001_(en_en)_0122_ver.060.pdf 8 2018/01/22 16:54:19
RDo not use benzine, thinner, or anyabrasive powder.Camera image qualityRCamera images may have the followingcharacteristics.– Colors in images may differ from theactual colors.– When there is light behind the subject(i.e., backlighting), faces may appeardark.– Image quality may be reduced in darklocations.– Images may appear hazy when thereare outdoor lights in use.Protecting your recordingsRDo not remove the microSD card ordisconnect the product’s AC adaptor whilereading or writing data to the microSD card.Data on the card could become corrupted.RIf a microSD card malfunctions or isexposed to electromagnetic waves or staticelectricity, data on the card could becomecorrupted or erased. Therefore werecommend backing up important data to acomputer or other device.Notice for product disposal, transfer,or returnRThis product can store your private/confidential information. To protect yourprivacy/confidentiality, we recommend thatyou erase information from the memorybefore you dispose of, transfer, or returnthe product.Notice for built-in batteryATTENTION:A lithium ion battery that is recyclable powersthe product you have purchased. Please call1-800-8-BATTERY (1-800-822-8837) forinformation on how to recycle this battery.WARNING for Lithium Ion (Li-Ion) Battery:Risk of fire and burns. Do not open, crush,heat above 50 °C (122 °F) or incinerate.Follow the instructions in the operatinginstructions.Remove the built-in rechargeable batterybefore disposing of the cameras. Do notdismantle or replace the battery so that youcan use the camera again. This could causefire or an electric shock. Replace it at anauthorized service center.For assistance, please visit http://shop.panasonic.com/support 9Important InformationHN7001_(en_en)_0122_ver.060.pdf 9 2018/01/22 16:54:19
Battery removal proceduren Front door cameraRDisconnect the power cord from thecamera when removing the battery.RRemove the stickers (A) before removingthe screws (B).1112345621111 Stickers2 BatteryRPerform steps A to F, lift the battery (2),and then remove it.n Outdoor cameraRDisconnect the power cord from thecamera when removing the battery.1234658722 BatteryRPerform steps A to H, lift the battery (2),and then remove it.10 For assistance, please visit http://shop.panasonic.com/supportImportant InformationHN7001_(en_en)_0122_ver.060.pdf 10 2018/01/22 16:54:19
NoticeFor assistance, please visit http://shop.panasonic.com/support 11Important InformationHN7001_(en_en)_0122_ver.060.pdf 11 2018/01/22 16:54:19
Wireless communication rangeThe wireless communication range of each device in the system from the access point isapproximately 100 m (up to 328 feet 1 inch). Wireless communication may be unreliable whenthe following obstacles are located between the access point and other devices.RMetal doors or screensRWalls containing aluminum-sheet insulationRWalls made of concrete or corrugated ironRDouble-pane glass windowsRMultiple wallsRWhen using each device on separate floors or in different buildingsNote:RThe access point cannot connect wirelessly to devices other than the front door camera oroutdoor camera.RThe camera’s LED indicator blinks slowly in red if it is out of range of the access point. In thiscase, confirm all connections, including those of the access point.RThe signal strength can be checked with the [HomeHawk] app. For more information, refer tothe User’s Guide (page 32).Information about sensor featuresThe cameras have 2 sensor features that are used for motion detection: a visual sensor and aninfrared sensor (i.e., heat sensor).Please read the following information before deciding where to install the camera.Note:RThe camera’s sensor features are not designed to be used in situations that require highreliability. We do not recommend use of the sensor features in these situations.RPanasonic takes no responsibility for any injury or damage caused by the use of the camera’ssensor features.Detection methodVisual sensor Infrared sensorThe camera detects changes in the imagesbeing displayed.RThe camera detects changes in thebrightness levels of moving objects.The camera detects temperature differencesof objects in the images being displayed.RThe infrared sensor uses infrared rays todetect temperature differences within itsrange that are emitted naturally by people,animals, etc.12 For assistance, please visit http://shop.panasonic.com/supportInstallation LocationHN7001_(en_en)_0122_ver.060.pdf 12 2018/01/22 16:54:19
Detection rangeVisual sensorCan detect motion anywhere in the visible image.RYou can adjust the area detectable by the visual sensor. For more information, refer to theUser’s Guide (page 32).Main characteristicsVisual sensor Infrared sensorEasily detects movement in the daytime orwhen it is bright. Through the use of whiteLEDs or IR-LEDs, movement can also bedetected when it is dark.RMovement may be incorrectly detectedwhen the moving object and thebackground have a similar color.RMovement may be incorrectly detectedwhen there are sudden changes to theoverall brightness levels such as whenexternal lights are used.Easily detects when there is a big differencebetween the temperatures of objects and thesurrounding environment, such as in winter orlate at night.RThe sensor cannot easily detect whenthere is no difference between thetemperatures of objects and thesurrounding environment.RIf the camera is mounted facing a road, thesensor may detect incorrectly due tointerference caused by the heat frompassing cars.Information about night vision modeThe cameras feature color night vision mode, which allows camera images to be viewable evenwhen the surrounding area is dark.Note:RWhen [Color] is selected for the night vision mode, the white LEDs are lit enabling images tobe displayed in color.RWhen [Monochrome] is selected for the night vision mode, the array of infrared LEDs thatsurround the camera’s lens light up in a faint red color that can be seen in the dark.The visibility range for [Monochrome] in dark conditions is longer than for [Color].RIf the camera is installed in front of a window and points directly at the window, images may bepoor when night vision mode is active.For assistance, please visit http://shop.panasonic.com/support 13Installation LocationHN7001_(en_en)_0122_ver.060.pdf 13 2018/01/22 16:54:19
Installation location examplesImportant:RInstall the front door camera with a height of up to 2.2 m (7 feet 3 inches) from the ground.RWhen possible, install the front door camera more than 2.5 m (8 feet 2 inches) away fromstreets.I want to detect visitors approaching the houseRefer to the table below for detecting visitors at an entrance or gate without detecting cars in thestreet.n Front door cameraIdeal example Poor example11 Approx. 2.2 m (7 feet 3 inches)Only visitors pass in front of the camera andthere are no objects to cause false detections.Hanging plants on the side of the door aremore likely to cause false detections.Note:RThe visual detection range is as follows.– Horizontal: 150°– Vertical: 85°14 For assistance, please visit http://shop.panasonic.com/supportInstallation LocationHN7001_(en_en)_0122_ver.060.pdf 14 2018/01/22 16:54:19
n Outdoor cameraIdeal example Poor example11 Approx. 6 m (19 feet 8 inches)Visitors pass in front of the camera from sideto side, cars in the street are less likely tocause false detections.Cars in the street are more likely to causefalse detections.Note:RThe visual detection range is as follows.– Horizontal: 150°– Vertical: 85°For assistance, please visit http://shop.panasonic.com/support 15Installation LocationHN7001_(en_en)_0122_ver.060.pdf 15 2018/01/22 16:54:19
I want to detect people entering the garageRefer to the table below for detecting people entering a garage without detecting cars in thestreet.Ideal example Poor exampleVisitors pass in front of the camera from sideto side, cars in the street are less likely tocause false detections.RTo prevent faces from being obscured bytall vehicles, adjust the installation positionand angle of the camera.Cars in the street are more likely to causefalse detections.Note:RThe visual detection range is as follows.– Horizontal: 150°– Vertical: 85°16 For assistance, please visit http://shop.panasonic.com/supportInstallation LocationHN7001_(en_en)_0122_ver.060.pdf 16 2018/01/22 16:54:19
Do not install in theselocationsInstalling in the following areas maycause deformation, discoloration,malfunction, or operational failureRIn direct sunlight or directly under anoutdoor light (even if the surroundings arewithin operational temperature range, partsof the product may become hot)RAreas subject to frequent vibration, shock,or impactRNear fire, heating devices, or airconditioners (including outdoor equipmentsuch as unit compressors)RAreas exposed to grease or steamRNear devices that emit strong radio waves,such as mobile phonesRAreas subject to extreme temperaturechanges (which can lead to condensation)RNear coasts directly subjected to seabreezes, or near sulfuric hot springs(exposure to salt can shorten the life of theproduct)RNear TVs, radios, automated officeequipment such as computers, airconditioners, water heater panels (withintercom), or home security equipment(these may cause noise)RNear satellite broadcasting receivers suchas tuners, TVs with built-in satellite tuners,and recorders (broadcasted images may bedistorted)RAreas where hydrogen sulfide, ammonia,dust, or toxic gases are presentInstalling in the following areas maycause false detectionsRAreas where people approach directly fromthe front of the camera, such as narrowwalkways (outdoor camera)RAreas where objects such as trees orhanging laundry move due to wind(temperature variation and motion maycause false detections)RAreas affected by breezes from fans, airconditioning unit compressors, waterheaters, or car exhaust (severetemperature variations may cause falsedetections)RAreas subject to severe weather, such asstrong wind (camera shake can cause falsedetections) or rain (strong rain may bedetected as an object moving in front of thecamera)RAreas with reflective objects, such as glass,that can interfere with detection oftemperature variationRAreas where brightness changes easilyRAreas where backlight occurs (facesappear dark and are difficult to identify),such as the following– Areas where most of the background isthe sky– Areas where direct sunlight reflects off awhite wall or background– Bright areas such as those exposed todirect sunlightFor assistance, please visit http://shop.panasonic.com/support 17Installation LocationHN7001_(en_en)_0122_ver.060.pdf 17 2018/01/22 16:54:19
Part names and functionsAccess PointABFEDCALED indicator DDC jackBmicroSD card slot ELAN jackCMSETUPNFReset buttonAccess point LED indicatorYou can use the LED indicator to confirm the access point’s status.Access point LED indicator StatusOff No power, or LED indicator is turned off*1Amber, lit Power on until start up completedAmber, blinking quickly IP address is not obtained, or Ethernet cable is notconnected to the routerGreen, lit Power is on (normal operations)*1, or registrationcompleted for the camera or smartphone*2Green, blinking slowly Registration mode, updatingGreen, blinking quickly Obtaining an IP address, or accessing a microSD card*1Red, lit Registration failed*1 You can configure the access point so that its LED indicator does not light during normaloperation. For more information, refer to the User’s Guide (page 32).*2 It may take some time for the access point to finish starting up.18 For assistance, please visit http://shop.panasonic.com/supportSetupHN7001_(en_en)_0122_ver.060.pdf 18 2018/01/22 16:54:19
Cameran Front door cameraAB C DLJ KHGFEIMAInfrared sensor HInterface coverBSpeaker ILock keyCLens Jmicro-USB connectorDLight sensor KCharging LED indicatorEWhite LED lens LMSETUPNFLED indicator MPower slide switchGMicrophoneFor assistance, please visit http://shop.panasonic.com/support 19SetupHN7001_(en_en)_0122_ver.060.pdf 19 2018/01/22 16:54:19
n Outdoor camera (KX-HN7002/KX-HN7003)AGJHBDEFNMLKICAWhite LED lens HSpeakerBLens IMSETUPNCInfrared sensors JPower slide switchDLED indicator KCharging LED indicatorEMicrophone LCamera nutFLight sensor MUSB cover/micro-USB connectorGInterface cover NWall mounting adaptor20 For assistance, please visit http://shop.panasonic.com/supportSetupHN7001_(en_en)_0122_ver.060.pdf 20 2018/01/22 16:54:19
Camera LED indicatorsYou can use the LED indicators to confirm the camera’s status.Camera LED indicator StatusOff No power, or LED indicator is turned off*1Green or amber, blinking quickly -off for 1 second Camera is on*1Amber, lit Not registered to the access point, or signal level is good*2Green, lit Registration successfully completed or signal level isstrong*2Green, blinking quickly Camera is searching for an access point*1Red, lit Registration failed, signal level is weak*2, or detectingmotion*1Red, blinking quickly Streaming data*1Amber, blinking slowly Battery is running low*1Green, blinking slowly Registration mode, updatingRed, blinking slowly Camera is out of range of the access point*1*1 You can configure the camera so that its LED indicator does not light during normaloperation. For more information, refer to the User’s Guide (page 32).*2 The signal level (strong, good, weak) is shown after pressing MSETUPN for 3 seconds.For assistance, please visit http://shop.panasonic.com/support 21SetupHN7001_(en_en)_0122_ver.060.pdf 21 2018/01/22 16:54:19
Setup overview1Charging the camerasMake sure the battery is fully chargedbefore you setup the cameras.2Turning the power on for the camerasTurn the power on.3Downloading the applicationDownload the [HomeHawk] app to yourmobile device.4Connection for access pointConnect the AC adaptor and Ethernetcable to the access point.5Initial setupMake sure you can access the systemusing your mobile device.6RegistrationRequired only if the camera waspurchased separately (i.e., not as part ofa bundle).7Confirm the installation areaRead the information in this document toconfirm that the desired installation areais suitable to proper operation.8InstallationInstall the camera in the desired location.Charging the camerasRThis camera has an internal rechargeablebattery.RRemove the camera from the wall beforecharging (page 28).RMake sure to charge the camera indoorsand in a dry location.RCharge the camera in a location with atemperature between 5 °C and 40 °C (41°F and 104 °F). The camera cannot chargein locations outside of these temperatures.Charging the front door cameraCharge for about 7 hours.RTurn the camera off before charging thebattery. If the camera is turned on whilecharging, it may take longer to charge.1Slide the lock key (A).2Open the interface cover (B).3Insert the USB cable into the micro-USBconnector (C).1233211 Power off2 5.0 V, 1.0 A or higher power sourceWe recommend using the supplied USB cable.3 Charging LED indicator22 For assistance, please visit http://shop.panasonic.com/supportSetupHN7001_(en_en)_0122_ver.060.pdf 22 2018/01/22 16:54:19
Charging the outdoor cameraCharge for about 7 hours.RTurn the camera off before charging thebattery. If the camera is turned on whilecharging, it may take longer to charge.1Open the USB cover (A).2Insert the USB cable into the micro-USBconnector (B).212311 Power off2 5.0 V, 1.0 A or higher power sourceWe recommend using the supplied USB cable.3 Charging LED indicatorCamera charging LED indicatorsYou can use the charging LED indicators toconfirm the charging status of the cameras.Camera indicator StatusRed, lit Charging iscompletedRed, blinking slowly ChargingRed, blinking quickly Charging failureTurning the power on forthe camerasOpen the cover of the cameras, and then slidethe power slide switch to ON. (page 19, nFront door camera M, page 20, n Outdoorcamera J)Downloading the[HomeHawk] appDownload information is available at the webpage listed below.https://panasonic.net/cns/pcc/support/homehawkUsing your device’s app storeiPhone, iPad usersSearch for “Panasonic HomeHawk”. iPadusers should search in the “iPhone only”category.Android™ device usersSearch for “Panasonic HomeHawk”.Compatible mobile devicesPlease check the latest information at thefollowing supported page.https://panasonic.net/cns/pcc/support/homehawkRiPhone® and iPad® (iOS 10.0 and later) orAndroid™ devices (Android 4.1 and later)(As of October 2017)Note:RThe [HomeHawk] app may not functionproperly depending on the systemenvironment, such as the model of yourmobile device, peripherals connected toyour mobile device, and the apps installedon your mobile device.For assistance, please visit http://shop.panasonic.com/support 23SetupHN7001_(en_en)_0122_ver.060.pdf 23 2018/01/22 16:54:19
RThe following Android devices are notcompatible with the [HomeHawk] app.– Android devices that are not supportedby Google Play™– Android devices with limited hardwarefeatures (Bluetooth, wireless LAN, andmicrophone support are required.)Connections for accesspointNote:RUse only the supplied AC adaptor.1Insert the AC adaptor DC plug into theDC jack (A), then connect the ACadaptor to the power outlet (1).2Insert the Ethernet cable into the LANjack (B), then connect the Ethernet cableto your router (2).3Insert a microSD card (not supplied) intothe unit’s microSD card slot (C).13221Note about power connectionsAC adaptor connectionRThe AC adaptor must remain connected atall times. (It is normal for the adaptor to feelwarm during use.)RThe AC adaptor should be connected to avertically oriented or floor-mounted ACoutlet. Do not connect the AC adaptor to aceiling-mounted AC outlet, as the weight ofthe adaptor may cause it to becomedisconnected.Power failureRThe access point will not work during apower failure.Initial setupConfirm the following before you begin.– Make sure you have installed the[HomeHawk] app on your mobile device– Make sure the access point and yourwireless router are turned on and theaccess point’s LED indicator is blinkingquickly in amber or lit in green– Make sure your access point and mobiledevice are connected to your wireless router– Make sure your mobile device can connectto the Internet1Start the [HomeHawk] app.RThe end-user license agreement isdisplayed the first time you start theapp.2Follow the on-screen instructions.3Tap [Access Point], wait for a while, andthen follow the on-screen instructions.RPerform the following according to thestatus of the access point’s LEDindicator.– Lights in green: Tap the green litbutton, and then go to step 4.– Blinks in amber quickly: Tap theamber blinking button, and thenconnect the Ethernet cable to theaccess point and router. Next,follow the on-screen instructions.After waiting for a while, check thecolor of the LED indicator again.– Blinks in green quickly: Tap thegreen blinking button, check ifDHCP (Dynamic Host ConfigurationProtocol) is operating for the router,and then tap [OK].4When prompted, press MSETUPN on theaccess point.24 For assistance, please visit http://shop.panasonic.com/supportSetupHN7001_(en_en)_0122_ver.060.pdf 24 2018/01/22 16:54:19
5When prompted, set the password thatwill be used to log in to the access pointwhile away from home and then tap [OK].6When prompted, enter a name for theaccess point (if necessary) and for yourmobile device and then tap [OK].RThe app’s home screen is displayedwhen initial setup is completed.Registering the camerasThe access point and cameras arepre-registered. If for some reason the camerasare not registered to the access point, thecamera’s LED indicator lights in amber.You can register each camera by using theregistration buttons or the [HomeHawk] app.Note:RIf you purchased cameras separately (i.e.,not as part of a bundle), you must registereach camera to the access point.RBefore registering the camera, make surethe camera is turned on, and that the ACadaptor of the access point is connectedand the access point is powered.Using registration buttons1Access point:Press and hold MSETUPN until the LEDindicator (page 18, Access Point A)blinks slowly in green.2Front door camera/outdoor camera*1:Press and hold MSETUPN until the LEDindicator (page 19, n Front door cameraF, page 20, n Outdoor camera D) blinksslowly in green.RWhen registration is completed, thecamera sounds one long beep.*1 KX-HN7002/KX-HN7003 (page 3)Note:RIf registration fails, the camera soundsseveral short beeps.Using the appYou can change the name of the camerausing the [HomeHawk] app. For moreinformation, refer to the User’s Guide(page 32).Confirming the camerainstallation areaBefore deciding where to install the camera,carefully read the chapter “InstallationLocation”, beginning on page 12, to confirmthe installation location and direction.Camera installationInstallation precautionsRDo not use an impact driver. (This may leadto damaged screws or over-tightening.)For assistance, please visit http://shop.panasonic.com/support 25SetupHN7001_(en_en)_0122_ver.060.pdf 25 2018/01/22 16:54:19
RMount the camera on the stable locationwith a height of 2.2 m (7 feet 3 inches)where the unit can be adequatelysupported when installing.RDo not mount the camera on a softmaterial. It may fall down, break or causeinjury.Wall material informationSidingRUse the included screws ø4 mm ´ 25 mm(ø5/32 inches ´ 1 inch). Make sure thepull-out capacity of each screw is at least294 N (30 kgf).RIf the weight of the camera is supported bythe siding only, the siding could becomedamaged. Make sure you mount thecamera in a location where the structurebehind the siding can be used to supportthe weight of the camera. If this is notpossible due to the thickness of the siding,use commercially-available screws ø4 mm´ longer than 25 mm (ø5/32 inches ´ longerthan 1 inch).RDrill a pilot hole using a drill bit that isappropriate for the type of siding. Removeany debris after drilling the pilot hole. Donot drill the pilot hole into the structurebehind the siding.Poor exampleNo support behindexterior surfaceIdeal exampleStructure supportsexterior surface12321 Open space, no support2 Siding3 Structure behind sidingConcreteRDo not use the included screws. Use screwanchors (screw ø4 mm (5/32 inches))designed for concrete walls.RCarefully read the instructions supplied withthe anchors. Follow instructions regardingdrill bit diameter, hole depth, etc.RDrill a pilot hole. Remove any debris afterdrilling the pilot hole.1Mark the hole depth on the drill bit (1)and then drill a pilot hole.12Remove debris.3Insert an anchor, tighten the screw, thenremove the screw to secure the anchor.4Insert the screw and tighten it.22 Wall mounting adaptorALC (autoclaved lightweight cellularconcrete)RDepending on the type of ALC panel, youmay not be able to attach the camera.Consult the ALC panel manufacturer.RDo not use the included screws. Afterconsulting the manufacturer of the ALCpanel, use only commercially-available26 For assistance, please visit http://shop.panasonic.com/supportSetupHN7001_(en_en)_0122_ver.060.pdf 26 2018/01/22 16:54:19
metal screw anchors (screw ø4 mm(5/32 inches)) designed for ALC panels.RCarefully read the instructions supplied withthe anchors. Follow instructions regardingdrill bit diameter, hole depth, etc.RDrill a pilot hole. Remove any debris afterdrilling the pilot hole.RSeal the pilot hole with acommercially-available waterproof sealant.Other materials (mortar, tile, etc.)RDo not use the included screws.RConsult the builder or licensed professionalregarding the type of anchor appropriate forthe installation location and materials.RDo not install on gypsum board or concreteblocks.Installing the front door camera1Attach the wall mounting adaptor to aporch wall.RSecure the wall mounting adaptor tothe wall by tightening the 3 suppliedscrews (A).RThe spacer can be used to adjust theinstallation angle of the camera asnecessary (“Using the spacer”,page 28).RDo not attach the wall mountingadaptor at an angle or vertically. (Thiswill result in the sensors being unableto correctly make detections.)2Slide the lock key of the interface coveron the bottom of the camera (B).3Open the interface cover (C).4Slide the power slide switch to ON (D).111432For assistance, please visit http://shop.panasonic.com/support 27SetupHN7001_(en_en)_0122_ver.060.pdf 27 2018/01/22 16:54:19
5Close the interface cover (E) and thelock key (F).6Match the positions of the hooks of thecamera and wall mounting adaptor (G).7Rotate the camera until you hear a clickand the camera is securely mounted.7765Important:RMake sure to close the interface coversecurely. Water resistance cannot beassured if the interface cover is open.Using the spacerUse the supplied spacer to adjust theinstallation angle of the camera.Insert the spacer between the wall mountingadaptor and the wall.Removing the front door cameraRotate the camera towards the wall (A), andthen pull it away from the wall mountingadaptor (B).1228 For assistance, please visit http://shop.panasonic.com/supportSetupHN7001_(en_en)_0122_ver.060.pdf 28 2018/01/22 16:54:20
Installing the outdoor camera1Open the interface cover (A), and thenslide the power slide switch to ON (B) .2Close the interface cover (C).3Secure the safety wire ring to the cameranut of the camera using a driver (D), andthen pass the safety wire through the ringof the safety wire ring (E).45123Important:RMake sure to close the interfacecover securely. Water resistancecannot be assured if the interfacecover is open.4Drive the wall mounting screws into thewall.1 Longer than 25 mm (1 inch)2 Space 2.8 mm (1/8 inches)1 2Note:RUse the following template whendetermining the location of the screwholes.(1 inch)25.4 mmFor assistance, please visit http://shop.panasonic.com/support 29SetupHN7001_(en_en)_0122_ver.060.pdf 29 2018/01/22 16:54:20
5Mount the wall mounting adaptor to thewall. Next, attach the safety wire to thewall, and then attach the camera to thewall mounting adaptor.1 Wall mounting screws2 25.4 mm (1 inch)3 HoleYou can prevent the camera from fallingby passing a string through the hole in thestand.3123216Adjust the camera angle.Note:RAttach the safety wire while it is bent.RAttach the safety wire high on the wall sothat the camera does not strike anyone inthe event the camera detaches from thewall.RDo not hang from the camera or wallmounting adaptor.Testing the motiondetection rangeAfter you have installed the [HomeHawk] appon your mobile device, you can use yourmobile device to test the performance of thecamera’s motion detection features.For details about these operations, refer to theUser’s Guide (page 32).1Start the [HomeHawk] app and then tap.2Tap [Settings].3Tap [Camera settings] and select thecamera to be tested.4Tap [Detection] ® [Detection Test].5Move to an area within the camera’sviewable area.6While moving near the camera, use yourmobile device to observe where you arein the viewable area when the camera’smotion detection features are triggered.7Note the areas of the viewable areawhere movement is detected, and makeadjustments as necessary.Note:RYou can adjust the area detectable by thevisual sensor. For more information, refer tothe User’s Guide (page 32).Testing the microphoneTo test the microphone, speak loudly andclearly into the microphone while a mobiledevice user is viewing live images from thecamera.30 For assistance, please visit http://shop.panasonic.com/supportSetupHN7001_(en_en)_0122_ver.060.pdf 30 2018/01/22 16:54:20
Registering another mobiledeviceIn order to access the system from a mobiledevice, you must first register the mobiledevice to the access point. You can registerup to 8 mobile devices to an access point.Confirm the following before you begin.– Make sure you have completed the initialsetup procedure– Make sure your mobile device can connectto the Internet– Make sure your wireless router and theaccess point are turned on– Make sure your mobile device and theaccess point are connected to the samewireless router1Using the mobile device that you want toregister, download the [HomeHawk] appand then start the app.2Follow the on-screen instructions.3When prompted, press MSETUPN on theaccess point.RYour mobile device will be registeredto the access point.4When prompted, enter the password thatwill be used to log in to the access point,then tap [OK].5When prompted, enter a name for yourmobile device and then tap [OK].RThe app’s home screen is displayedwhen initial setup is completed.For assistance, please visit http://shop.panasonic.com/support 31SetupHN7001_(en_en)_0122_ver.060.pdf 31 2018/01/22 16:54:20
Features available whenusing the [HomeHawk] appSome of the camera’s features that areavailable when using the [HomeHawk] appare listed below. For more information, refer tothe User’s Guide (page 32).–Live camera monitoringYou can view live images from the camera,even while away from home.–Listen and talkYou can use your mobile device to talk andlisten to anyone within range of thecamera’s microphone and speaker.–Sensor adjustmentYou can adjust the camera’s motiondetection features, such as detectionsensitivity and detection area.–NotificationYou can configure the camera to send anotification to the [HomeHawk] app whenthe camera detects motion.Accessing the User’s GuideThe User’s Guide is a collection of onlinedocumentation that helps you get the most outof the [HomeHawk] app.1Tap in the app’s home screen.2Tap [User’s Guide].Note:RMicrosoft® Windows® Internet Explorer® 8and earlier versions are not supported.RAndroid 4.1 or later versions arerecommended.RYou can also access the User’s Guide atthe web page listed below.https://panasonic.net/cns/pcc/support/homehawk/manual/SpecificationsRFrequency rangeWireless LAN:2.412 GHz – 2.462 GHz (channels 1 – 11)RRF transmission powerWireless LAN:Access point:200 mW (peak transmission power)Front door camera/Outdoor camera:100 mW (peak transmission power)RPower sourceAccess point:120 V AC, 60 HzFront door camera/Outdoor camera:5.0 V, 1.0 A*1RPower consumptionAccess point:Standby: 1.2 WMaximum: 6 WRBattery performanceFront door camera/Outdoor camera:Operating time: 7 hoursApprox. 3 months (when used 5 minutes aday)*2ROperating conditionsAccess point:0 °C – 40 °C (32 °F – 104 °F)20 % – 80 % relative air humidity (dry)Front door camera/Outdoor camera:-20 °C – 50 °C (-4 °F – 122 °F)up to 90 % relative air humidity(non-condensing)RImage sensorFront door camera/Outdoor camera:1.0 megapixel CMOSRMinimum illuminance required*3Front door camera/Outdoor camera:IR-LED: 0 lx*3White LED: 1 lx*3RFocal lengthFront door camera/Outdoor camera:Fixed 0.2 m (0.7 feet – infinity)RAngular field of view (camera angle)Front door camera/Outdoor camera:172°RMotion detection methodPyroelectric infrared sensor (PIR sensor)and visual sensor32 For assistance, please visit http://shop.panasonic.com/supportAppendixHN7001_(en_en)_0122_ver.060.pdf 32 2018/01/22 16:54:20
RPIR sensor detection range (when thesurrounding temperature is approx.25 °C (77 °F))Front door camera:Horizontal: 170°Vertical: 36°Detection range: 2.5 m (8 feet 2 inches)Outdoor camera:Horizontal: 170°Vertical: 19.1°Detection range: 6 m (19 feet 8 inches)RVisual sensor detection rangeFront door camera/Outdoor camera:Horizontal: 150°Vertical: 85°RIP ratingFront door camera/Outdoor camera:IP65*4RDimensions (height × width × depth)Access point:Approx. 179 mm ´ 94 mm ´ 52 mm (71/16 inches ´ 3 11/16 inches ´ 2 1/16 inches)Front door camera:Approx. 58 mm ´ 271 mm ´ 61 mm(2 5/16 inches ´ 10 11/16 inches ´ 23/8 inches)*5Outdoor camera:Approx. 98 mm ´ 71 mm ´ 94 mm(3 7/8 inches ´ 2 13/16 inches ´3 11/16 inches)*5RMass (weight)Access point:Approx. 200 g (0.44 lb)Front door camera:Approx. 390 g (0.86 lb)*5Outdoor camera:Approx. 490 g (1.08 lb)*5*1 Only when charging.*2 Battery performance changes dependingon the surrounding temperature,frequency of use, and the actual usageenvironment. For more information, referto the User’s Guide (page 32).*3 The infrared LEDs that surround thecamera lens will illuminate in low-lightconditions.*4 Water resistance is only assured if thecamera is installed correctly according tothe instructions in the Installation Guide,and appropriate water protectionmeasures are taken.*5 Including the wall mounting adaptor.Open source softwarenotice for access pointRParts of this product use open sourcesoftware supplied based on the relevantconditions of the Free SoftwareFoundation’s GPL and/or LGPL and otherconditions. Please read all licenceinformation and copyright notices related tothe open source software used by thisproduct. This information is available at thefollowing web page:https://panasonic.net/cns/pcc/support/homehawkAt least three (3) years from delivery of thisproduct, Panasonic Corporation will give toany third party who contacts us at thecontact information provided below, for acharge of no more than the cost ofphysically distributing source code, acomplete machine-readable copy of thecorresponding source code and thecopyright notices covered under the GPLand the LGPL. Please note that softwarelicensed under the GPL and the LGPL isnot under warranty.https://panasonic.net/cns/pcc/support/homehawkSoftware information foraccess pointRThe End User License Agreement (EULA)for the HomeHawk app is available at thefollowing web page:https://panasonic.net/cns/pcc/support/homehawkFor assistance, please visit http://shop.panasonic.com/support 33AppendixHN7001_(en_en)_0122_ver.060.pdf 33 2018/01/22 16:54:20
FCC and other informationThis device complies with Part 15 of the FCCRules. Operation is subject to the followingtwo conditions:(1) This device may not cause harmfulinterference, and (2) this device must acceptany interference received, includinginterference that may cause undesiredoperation.Privacy of communications may not beensured when using this device.CAUTION:Any changes or modifications not expresslyapproved by the party responsible forcompliance could void the user’s authority tooperate this device.NOTE:This equipment has been tested and found tocomply with the limits for a Class B digitaldevice, pursuant to Part 15 of the FCC Rules.These limits are designed to providereasonable protection against harmfulinterference in a residential installation. Thisequipment generates, uses, and can radiateradio frequency energy and, if not installedand used in accordance with the instructions,may cause harmful interference to radiocommunications. However, there is noguarantee that interference will not occur in aparticular installation. If this equipment doescause harmful interference to radio ortelevision reception, which can be determinedby turning the equipment off and on, the useris encouraged to try to correct the interferenceby one or more of the following measures:– Reorient or relocate the receiving antenna.– Increase the separation between theequipment and receiver.– Connect the equipment into an outlet on acircuit different from that to which thereceiver is connected.– Consult the dealer or an experienced radio/TV technician for help.Some devices operate at frequencies that maycause interference to nearby TVs and VCRs.To minimize or prevent such interference, thisdevice should not be placed near or on top ofa TV or VCR. If interference is experienced,move this device further away from the TV orVCR. This will often reduce or eliminateinterference.FCC RF Exposure Warning:RThis product complies with FCC radiationexposure limits set forth for an uncontrolledenvironment.RTo comply with FCC RF exposurerequirements, the device must be installedand operated 20 cm (8 inches) or morebetween the product and all person’s body.RThis product may not be collocated oroperated in conjunction with any otherantenna or transmitter.FCC Declaration of ConformityTrade Name: PanasonicModel Number: KX-HNB700Responsible Party: Panasonic Corporation of North America Two Riverfront Plaza, Newark, NJ 07102-5490 http://www.panasonic.com/contactinfoFCC Warning:To ensure compliance with FCC emissionslimits, use only the provided USB cable withferrite core when connecting the unit to acomputer.Notice:RFCC ID can be found on the followinglocations.Access point: bottom of the unitOutdoor camera: rear of the unit34 For assistance, please visit http://shop.panasonic.com/supportAppendixHN7001_(en_en)_0122_ver.060.pdf 34 2018/01/22 16:54:20
Customer servicesYou may also contact us directly at: 1-800-272-7033,Monday - Friday 9 am to 9 pm; Saturday - Sunday 10 am to 7 pm, EST.Accessories!http://shop.panasonic.com/supportCustomer Services DirectoryShopfor all your Panasonic gearGo to Get everything you need to get the most out ofyour Panasonic products Accessories & Parts for your Camera, Phone, A/V products, TV, Computers & Networking, Personal Care, Home Appliances, Headphones, Ba!eries, Backup Chargers & more…For Product Informa"on, Opera"ng Assistance, Parts, Owner’s Manuals, Dealer and Service infogo to http://shop.panasonic.com/supportFor the hearing or speech impaired TTY: 1- 877-833-8855 As of June 2015 For assistance, please visit http://shop.panasonic.com/support 35AppendixHN7001_(en_en)_0122_ver.060.pdf 35 2018/01/22 16:54:20
Limited Warranty (ONLY FOR U.S.A.)Limited Warranty Coverage (For USA Only)LaborOne (1) YearPartsOne (1) YearTo submit a new repair request and for quick repair status visit our Web Site athttp://shop.panasonic.com/supportPanasonic Products Limited WarrantyOnline Repair RequestMail-In Service--Online Repair RequestIf your product does not work properly because of a defect in materials or workmanship, Panasonic Corporation of North America (referred to as “the warrantor”) will, for the length of the period indicated on the chart below, which starts with the date of original purchase (“warranty period”), at its option either (a) repair your product with new or refurbished parts,(b) replace it with a new or a refurbished equivalent value product, or (c) refund your purchase price. The decision to repair, replace or refund will be made by the warrantor.During the “Labor” warranty period there will be no charge for labor. During the “Parts” warranty period, there will be no charge for parts. This Limited Warranty excludes both parts and labor for non-rechargeable batteries, antennas, and cosmetic parts (cabinet). This warranty only applies to products purchased and serviced in the United States.This warranty is extended only to the original purchaser of a new product which was not sold “as is”.Home Network System ProductsmicroSD card (Included model only) 90 days N/AWhen shipping the unit, carefully pack, include all supplied accessories listed in the Owner’s Manual, and send it prepaid, adequately insured and packed well in a carton box. When shipping Lithium Ion batteries please visit our Web Site at http://shop.panasonic.com/support as Panasonic is committed to providing the most up to date information. Include a letter detailing the complaint, a return address and provide a daytime phone number where you can be reached. A valid registered receipt is required under the Limited Warranty.IF REPAIR IS NEEDED DURING THE WARRANTY PERIOD, THE PURCHASER WILL BE REQUIRED TO FURNISH A SALES RECEIPT/PROOF OF PURCHASE INDICATING DATE OF PURCHASE, AMOUNT PAID AND PLACE OF PURCHASE. CUSTOMER WILL BE CHARGED FOR THE REPAIR OF ANY UNIT RECEIVED WITHOUT SUCH PROOF OF PURCHASE.Product or Part Name36 For assistance, please visit http://shop.panasonic.com/supportAppendixHN7001_(en_en)_0122_ver.060.pdf 36 2018/01/22 16:54:20
Limited Warranty Limits and Exclusions(As examples, this excludes damages for lost time, travel to and from the servicer, loss of or damage to media or images, data or other memory or recorded content. The items listed are not exclusive, but for illustration only.)This warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER normal wear and tear or cosmetic damage. The warranty ALSO DOES NOT COVER damages which occurred in shipment, or failures which are caused by products not supplied by the warrantor, or failures which result from accidents, misuse, abuse, neglect, mishandling, misapplication, alteration, faulty installation, set-up adjustments, misadjustment of consumer controls, improper maintenance, power line surge, lightning damage, modification, introduction of sand, humidity or liquids, commercial use such as hotel, office, restaurant, or other business or rental use of the product, or service by anyone other than a Factory Service Center or other Authorized Servicer, or damage that is attributable to acts of God.THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER “LIMITED WARRANTY COVERAGE”.THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY.ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY, ARE YOUR RESPONSIBILITY.Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the exclusions may not apply to you.This warranty gives you specific legal rights and you may also have other rights which vary from state to state. If a problem with this product develops during or after the warranty period, you may contact your dealer or Service Center. If the problem is not handled to your satisfaction, then write to: Consumer Affairs Department Panasonic Corporation of North America 661 Independence Pkwy Chesapeake, VA 23320As of June 2015For assistance, please visit http://shop.panasonic.com/support 37AppendixHN7001_(en_en)_0122_ver.060.pdf 37 2018/01/22 16:54:20
ACReconnect the AC adaptor to the access point.If your product is not working properly. . .IMPORTANT!Visit our Web site: http://shop.panasonic.com/support• FAQ and troubleshooting hints are available.Use the HomeHawk app to access the User’s Guide. and refer to the Troubleshooting section. Turn the power slide switch of the camera ON/OFF.BFor your future referenceWe recommend keeping a record of the following information to assist with any repair underwarranty.Serial No. Date of purchase(found on the bottom of the access point orthe rear of the outdoor camera)Name and address of dealerAttach your purchase receipt here.Two Riverfront Plaza, Newark, NJ 07102-5490© Panasonic Corporation 2018 HN7001_(en_en)_0122_ver.060.pdf 40 2018/01/22 16:54:20

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