Panasonic of North America 9TAWX-CT2020 Order Taker for Wireless Communication System User Manual 3TR001747AAA SAMPLE

Panasonic Corporation of North America Order Taker for Wireless Communication System 3TR001747AAA SAMPLE

User Manual

Before attempting to connect or operate this product,please read these instructions carefully and save this manual for future use.Order Taker UnitOperating InstructionsModel No. WX-CT2020ABWX-CT2020SAMPLE
2The serial number of this product may be found in the bat-tery compartment of the unit.You should note the serial number of this unit in the spaceprovided and retain this book as a permanent record of yourpurchase to aid identification in the event of theft.Model No. WX-CT2020Serial No.CAUTIONIt is a violation of Federal Law to begin operating this sys-tem prior to obtaining an FCC Radio License. The FCC IDnumber for this radio equipment is listed below.FCC ID: ACJ9TAWX-CT2020Danger of explosion if battery is incorrectly replaced.Replace only with the same or equivalent type.ATTENTION:A battery that is recyclable powers the productyou have purchased. Please call 1-800-8-BAT-TERY for information on how to recycle this bat-tery.Ni-MHFEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENTThis equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of theFCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment isoperated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, ifnot installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will berequired to correct the interference at his own expense.FCC Warning: To assure continued FCC emission limit compliance, use only the provided power supply cord and shieldedinterface cable when connecting this device to the computer. Also, any unauthorized changes or modifications to thisequipment would void the user's authority to operate this device.This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This devicemay not cause harmful interference, and (2) this device must accept any interference received, including interference thatmay cause undesired operation.Responsible Party: Matsushita Electric Corporation of America1707 N. Randall Rd., Elgin IL. 60123Contact Source: Panasonic Digital Communications & Security Company866-472-6767
3INTRODUCTIONPanasonic WX-CT2020 Order Taker Unit is designed for the use in Panasonic Wireless Communication System. Using withWX-C1027A Headset (option), you can communicate by voice with other store personnel and the customer.FEATURES• Compatible center modules: WX-C1010, WX-C1011, and WX-CC2010 (Refer to "SW#8" on p. 7 "DIP Switch Setup".)• Noise and interference reduction by use of UHF band• Facilitated frequency setting by use of phase lock loop (PLL)• A/B channel selection available for double drive-through (DDT) (Refer to "SW#2" on p. 7 "DIP Switch Setup".)• Talk mode selectable between Talk Lock and Talk PTT (Refer to p. 9 "Optional Mode Setup".)• Page mode selectable between Page Lock and Page PTT (Refer to p. 9 "Optional Mode Setup".)PRECAUTIONS•All setup procedures of this product should be performed by qualified service personnel or system installers.•Use only Panasonic authorized batteries like the rechargeable Ni-MH 3.6 V.•Follow the battery care and handling instructions.•Read the instructions included with the battery charger.•Charge the battery when the power indicator lights up in red and a beep is heard in the headset. Fully charge the battery.Failure to do so may shorten the operating time.CONTENTSCONTENTS ............................................................................................................................................... 3INTRODUCTION ....................................................................................................................................... 3FEATURES ................................................................................................................................................ 3PRECAUTIONS ......................................................................................................................................... 3NAMES & FUNCTIONS .............................................................................................................................. 4BATTERY LOADING & REPLACEMENT ................................................................................................... 6●Loading .............................................................................................................................................. 6●Replacement ...................................................................................................................................... 6SETUP PROCEDURES .............................................................................................................................. 6●Opening the Switch Pocket ................................................................................................................ 6●Channel Group Selection ................................................................................................................... 7●DIP Switch Setup ................................................................................................................................ 7●Channel Interference Check .............................................................................................................. 7●Operation Mode Setup ....................................................................................................................... 9OPERATING PROCEDURES ..................................................................................................................... 11●Turning the Power On/Off ................................................................................................................... 11●Communications with Customers (TALK) ...........................................................................................11●Communications with Other Store Personnel (PAGE) ........................................................................ 12WHEN DISCONNECTING THE HEADSET PLUG ...................................................................................... 12TROUBLESHOOTING ................................................................................................................................ 13SPECIFICATIONS ...................................................................................................................................... 14STANDARD ACCESSORIES ..................................................................................................................... 14OPTIONAL ACCESSORIES ....................................................................................................................... 14
4EJECTWX-CT2020ABPWRVOLui!2o !0!1 qyq w e r tNAMES & FUNCTIONS
5qBattery Lock [EJECT]When removing the battery, slide out the lock.When loading a new battery, insert the battery until thelock clicks.wA/B Channel Selection Button [A/B]This button switches frequencies from Channel A to Band vice versa. The channel indicator y displays theselected channel in red (A) or green (B).ePage Button [P]This button controls communications with store person-nel.While the button is held down in the Page PTT mode,you can speak to store personnel. When the button ispressed in the Page Lock mode, you can speak to thestore personnel until you press a button a second time.When the button is released, you can hear the commu-nication among store personnel.rTalk Button [T]This button controls communications with the customer.While the button is held down in the Talk PTT mode, youcan speak to the customer who is at the menu board.When the button is pressed in the Talk Lock mode, youcan speak to the customer until you press the button asecond time.When the button is released, you can hear the cus-tomer.tPower IndicatorThe indicator shows the status as follows.Green ON: Power is supplied, and the unit is oper-ating.Red ON: The battery requires recharging.Red Blink: The channel selector (refer to p. 7) is setto a wrong position.yChannel IndicatorWhile lighting in red or green, this indicator showswhich channel is in operation.Red lighting: Channel A is selected.Green lighting: Channel B is selected.Red blinking: Channel A is being selected, and eitherthe Talk or Page mode is activated.Green blinking: Channel B is being selected, andeither the Talk or Page mode is activated.uVolume Control Buttons [VOL ▲▼]Pressing the respective buttons will increase ordecrease the sound level.iPower ButtonPressing this button for one second will turn the ordertaker unit on or off.oEarphone Input JackThis jack is used for connection with WX-C1027AHeadset.!0 Microphone Input JackThis jack is used for connection with WX-C1027AHeadset.!1 Switch PocketDo not open the lid of this pocket. Should be openedonly by qualified service personnel or system installers.!2 Battery (Optional accessory)Refer to p. 3 PRECAUTIONS.
6SETUP PROCEDURESCaution: Setup of this product should only be performedby qualified service personnel or system installers.●Opening the Switch Pocket1. Press the power button to turn off the order taker unit.2. Open the switch pocket by moving the lid.3. Set the channel selector and DIP switches. (Refer top. 7 "Channel Group Selection, "DIP Switch Setup", and"Channel Interference Check".4. After finishing the setup, close the switch pocket bymoving the lid.5. Turn on the order taker unit.Notes: Be sure to turn off the order taker unit in Step 1.Otherwise, the channel group (refer to p. 7 "ChannelGroup Selection") will not be activated until you turn offand on the power again.●Turning the Power On/Off1. Press the power button to turn on the order taker unit.2. After using the order taker unit, press the power buttonagain to turn off the unit.qwBATTERY LOADING &REPLACEMENTNotes:•Refer to the operating instructions included with thebattery and battery charger.•Prepare a fully charged battery.•Battery replacement is recommended when the powerindicator lights up in red and a constant beep is heardin the headset.●LoadingInsert the battery as shown in the figure.Note: Be sure to insert it until the lock clicks. EJECTWX-CT2020●Replacement1. Slide the battery lock to the upside.2. Remove the battery.EJECTWX-CT2020qwPWRVOL
●Channel Group SelectionYou can select a channel group by setting the channelselector, which is the rotary switch inside the switch pocket.1. Press the power button to turn off the order taker unit.2. Set the switch to the channel group.Available Channel Group: 1 - 8Notes:•When a switch position other than 1 through 8 is select-ed, the power indicator will blink in red.•Be sure to turn off the order taker unit in Step 1.Otherwise, the channel group will not be activated untilyou turn off and on the power again.●DIP Switch SetupAn eight-bit DIP switch is provided for system setups. Theinitial settings are marked with an asterisk *.1. Press the power button to turn off the order taker unit.2. Set the switches as follows.SW#1: For selection of a radio frequency suitable forthe locationON: Applies the US frequency to the headset.OFF: Applies the Canadian frequency.712345678G1 2 3 4 5 6 7 8Channel selector1SW#2345678LocationFunctionDDT/SDTManager ModeRole AssignmentArea ExpansionTone SquelchTalk Lock ResumptionCompatibilityUSA*ONDouble Drive ThruONManagerExpandON*ONWX-C1010/WX-C1011CanadaOFFSingle Drive Thru*OFF(Normal)*Assistant*Normal*OFFOFF*WX-CC2010*SW#2: Refer to the Operating Instructions included withthe WX-CC2010.SW#3: Refer to WX-CC2010 Operating Instructions.SW#4: Refer to WX-CC2010 Operating Instructions.SW#5: Refer to WX-CC2010 Operating Instructions.SW#6: Enables or disables the tone squelch function.ON: Outputs audio after detecting the tone squelch.OFF: Outputs audio disregarding the tone squelch.Note: Normally, set SW#6 to ON. Pay attention to ahigh level noise that may be output when set toOFF.SW#7: While talking with a customer in the Talk Lockmode, you may need to contact store personnel inthe Page PTT or Page Lock mode, which interruptsthe Talk Lock mode. This switch specifies the statusof the interrupted Talk Lock mode after ending thePage PTT or Page Lock mode.ON: Resumes the Talk Lock mode.OFF: Releases the Talk Lock mode.SW#8: Specifies the system compatibility.ON: Is compatible with the center modules WX-C1010 and WX-C1011.OFF: Refer to WX-CC2010 Operating Instructions.Notes:•Be sure to turn off the order taker unit in Step 1.Otherwise, the channel group (refer to "ChannelGroup Selection") will not be activated until you turnoff and on the power again.•SW#6 and SW#8 are used for channel interferencecheck while turn on the headset.●Channel Interference CheckSW#6 and SW#8 have the specific function of checkingwhether or not there is radio wave interference in the select-ed channel group.1. Press the power button to turn off the order taker unit.<When WX-C1010 or WX-C1011 is used for the cen-ter module>2. Set the switches as follows, and turn on the headset. A noise will be heard in the headset.SW#6: OFFSW#8: ON
83. Listen to the sound while repeatedly pressing the [A/B]button.Only random noise will be heard if there is no interfer-ence. The presence of any sound other than noise indi-cates that there is interference.<When WX-CC2010 is used for the center module>2. Set the switches as follows, and turn on the headset.A noise will be heard in the headset.SW#6: OFFSW#8: OFF3. Listen to the sound.(Refer to the operating instructions of the center mod-ule.)4. Reselect the channel groups if there is any interference.Note: Be sure to turn off the order taker unit in Step 1.Otherwise, the channel group (refer to p. 7 "ChannelGroup Selection") will not be activated until you turnoff and on the power again.
9● Operation Mode SetupThree operation modes can be set up to adapt the order taker unit to your requirements. (Refer to the diagram for details.)• Default channel and A/B Button Enable/Disable setup • Talk lock/ Talk PTT• Page lock/Page PTTNote: The next page describes how to set up the order taker unit.IndicatorSelected Mode Selection Transition ExitOffPower A/B channelRed GreenDefault Channel SetupSelectedChannel A/B ButtonABEnableDisableTalk SetupTalk LockTalk PTTPage SetupPage PTTPage Lock• PTT means "press to talk."• The default settings are enclosed in bold lines on the table.Blink OnBlinkBlinkOnOn OnOnOnBlinkBlinkABEnableDisablePress POWER .——— ———————While holding down and buttons,press POWER . ———
101. Press the power button to turn off the order taker unit. 2. While holding down the buttons T and P simultaneously,press the power button to turn on the order taker unit.The order taker unit enters the setup mode where theindicators and buttons have different functions than innormal operation.3. Select a default channel setup from four options, press-ing the button T.4. Press the button A/B to move to the talk setup and pagesetup.5. Press the button T to select a talk mode.6. Press the button P to select a page mode.7. Press the button A/B to confirm that the indicators showthe three modes selected for the default channel, talkand page.8. Press the power button to turn off the order taker unit,and then turn it on again. The newly selected operationmode will be applied to the order taker unit. WX-CT2020ABPWRVOLPower on.Keep holding down.WX-CT2020ABPWRVOLPWRVOLPower buttonPWRVOLPower button
11●Communications with Other StorePersonnel (PAGE)Store personnel wearing the headset can communicatewith each other without being heard by customers.<When the Page Lock mode is preset>1. Press the button P and speak into the microphone at anormal level. A short beep repeats in the headset to notify all storepersonnel that the system operates in the page mode.2. Press the button P again to release the lock and listento the response from other store personnel.<When the Page PTT mode is preset>1. Hold down the button P and speak into the microphoneat a normal level. A short beep repeats in the headset to notify all storepersonnel that the system operates in the page mode.2. Release the button and listen to the response fromother store personnel.Notes:•Transmission using the talk button T or P is allowed fora single headset at a time. A continuous beep or dis-torted sound will be heard in a headset when a personwearing the headset presses the button T or P whileanother person is operating.•Maintain a distance of more than 0.3 m {1 ft.} betweenthe headset and the order taker, or more than 1 m {3 ft.}between the headset and the center module.•Prior to operating the order taker unit, confirm that thesystem setup for the order taker unit, center module,and other devices has been completed.OPERATING PROCEDURES●Communications with Customers(TALK)Any store personnel wearing the headset can communicatebidirectionally with any customer who is at the menu board.1. Select a proper sound level by pressing the button + or–.2. You will hear a tone in the headset when a vehiclearrives at the menu board.Note: The tone duration varies depending on the set-tings made in the center module. <When the Talk PTT mode is preset>1. Hold down the button T and speak to the customer.A short beep repeats in the headset.2. Release the button and listen to the customer.<When the Talk Lock mode is preset>1. Press the button T and speak to the customer.A short beep repeats in the headset.2. Press the button again to release the lock and listen tothe customer.Hold downReleasePressPress againHold downPressPress againRelease
12WHEN DISCONNECTING THEHEADSET PLUGWhen disconnecting the headset plug from this product,pull the plug straight, holding the resin-molded part.Do not hold the cable or pull the resin-molded part up anddown. That may cause trouble.Pull the plug straight, holding this part.Do not hold the cable.
13TROUBLESHOOTINGPhenomenonThe power indicator blinks in red.The power indicator lights up in redand a constant beep is heard in theheadphone.Cannot turn on the order taker unit.Cannot communicate with otherstore personnel or the customer atthe menu board.Cannot listen or talk to thecustomer, while communicationswith the store personnel are OK.Cannot "page" or "talk" in certainareas.Possible CauseA wrong channel is selected.(The channel selector is set to thewrong position. Refer to p. 7.)The battery power is nearing its end.The battery is exhausted.The battery is not inserted correctly.The center module may be turned off.The vehicle detector may malfunctionbecause the detector is not pluggedinto the center module, no power issupplied, or the detecting function isout of order.Radio wave intensity is insufficient inthe areas.What to doSelect any of channels 1 through 8.If no remedy exists, consult your dealerfor repairs.Recharge the battery.Recharge the battery.Position the battery properly. (Refer to p. 6.)Turn on the power switch of the centermodule. (Refer to the operatinginstructions of the center module.) If noremedy exists, consult your dealer forrepairs.Check that the vehicle detector isplugged in and is supplied power.(Refer to WX-CC2010 InstallationManual.)If no remedy exists, consult your dealerfor repairs.• Remove any metal obstacles blockingradio waves, or try the following reme-dy.•WX-C1010/WX-C1011: Extend thetransmission antennas.WX-CC2010: Please add WX-CT2030Transceiver.
14SPECIFICATIONSOperating Frequency: UHF/FMType of Radio Wave: F3ERequired Power Supply: Rechargeable Ni-MH Battery, 3.6 V DCControl Function: Power (On/Off)Volume (Up/Down)TalkPageChannel Selection (A/B)Channel Group Selection (1-8)DIP Switch Setup (8 bit)Dimensions: 139 mm (W) x 63 mm (H) x 26 mm (D){5-1/2 in. (W) x 2-1/2 in. (H) x 1 in. (D)}Weight (excluding battery): 110 g{0.24 lbs}Dimensions and weighs indicated are approximate.Specifications are subject to change without notice.STANDARD ACCESSORIESMiniature Screwdriver ....................................................... 1OPTIONAL ACCESSORIESBattery (Ni-MH 3.6 V DC, 1 100 mA/h).............................. 2020BATBattery Charger................................................................. 2020CHHeadset............................................................................. WX-C1027ANi-MH
PANASONIC CANADA INC.5770 Ambler Drive, Mississauga, Ontario, L4W 2T3 Canada (905)624-5010Panasonic Digital Communications & Security CompanyUnit of Matsushita Electric Corporation of AmericaInformation Systems GroupZone Office1707 N.Randall Road, Elgin, IL 60123 (866) 472-67672003 © Matsushita Electric Industrial Co., Ltd. All rights reserved. NM0703-0 3TR001747AAA Printed in Japan

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