Panasonic of North America 9TAWX-CT2020 Order Taker for Wireless Communication System User Manual 3TR001747AAA SAMPLE

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Document ID	364895
Application ID	52/UscXm4sS13gFGC5tz5A==
Document Description	User Manual
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	47.35kB (591850 bits)
Date Submitted	2003-10-14 00:00:00
Date Available	2003-12-11 00:00:00
Creation Date	2003-07-22 10:56:01
Producing Software	Acrobat Distiller 4.05 for Macintosh
Document Lastmod	2003-07-22 15:38:05
Document Title	3TR001747AAA_SAMPLE
Document Creator	QuarkXPress(tm) 4.1r2
Document Author:	NSP01

SAMPLE
Order Taker Unit
Operating Instructions
Model No.
WX-CT2020
WX
-C
T2
02
Before attempting to connect or operate this product,
please read these instructions carefully and save this manual for future use.
FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
FCC Warning: To assure continued FCC emission limit compliance, use only the provided power supply cord and shielded
interface cable when connecting this device to the computer. Also, any unauthorized changes or modifications to this
equipment would void the user's authority to operate this device.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) this device must accept any interference received, including interference that
may cause undesired operation.
Responsible Party:
Contact Source:
Matsushita Electric Corporation of America
1707 N. Randall Rd., Elgin IL. 60123
Panasonic Digital Communications & Security Company
866-472-6767
CAUTION
It is a violation of Federal Law to begin operating this system prior to obtaining an FCC Radio License. The FCC ID
number for this radio equipment is listed below.
FCC ID: ACJ9TAWX-CT2020
Danger of explosion if battery is incorrectly replaced.
Replace only with the same or equivalent type.
ATTENTION:
A battery that is recyclable powers the product
you have purchased. Please call 1-800-8-BATTERY for information on how to recycle this battery.
Ni-MH
The serial number of this product may be found in the battery compartment of the unit.
You should note the serial number of this unit in the space
provided and retain this book as a permanent record of your
purchase to aid identification in the event of theft.
Model No.
Serial No.
WX-CT2020
CONTENTS
CONTENTS ............................................................................................................................................... 3
INTRODUCTION ....................................................................................................................................... 3
FEATURES ................................................................................................................................................ 3
PRECAUTIONS ......................................................................................................................................... 3
NAMES & FUNCTIONS .............................................................................................................................. 4
BATTERY LOADING & REPLACEMENT ................................................................................................... 6
● Loading .............................................................................................................................................. 6
● Replacement ...................................................................................................................................... 6
SETUP PROCEDURES .............................................................................................................................. 6
● Opening the Switch Pocket ................................................................................................................ 6
● Channel Group Selection ................................................................................................................... 7
● DIP Switch Setup ................................................................................................................................ 7
● Channel Interference Check .............................................................................................................. 7
● Operation Mode Setup ....................................................................................................................... 9
OPERATING PROCEDURES ..................................................................................................................... 11
● Turning the Power On/Off ................................................................................................................... 11
● Communications with Customers (TALK) ........................................................................................... 11
● Communications with Other Store Personnel (PAGE) ........................................................................ 12
WHEN DISCONNECTING THE HEADSET PLUG ...................................................................................... 12
TROUBLESHOOTING ................................................................................................................................ 13
SPECIFICATIONS ...................................................................................................................................... 14
STANDARD ACCESSORIES ..................................................................................................................... 14
OPTIONAL ACCESSORIES ....................................................................................................................... 14
INTRODUCTION
Panasonic WX-CT2020 Order Taker Unit is designed for the use in Panasonic Wireless Communication System. Using with
WX-C1027A Headset (option), you can communicate by voice with other store personnel and the customer.
FEATURES
•
•
•
•
•
•
Compatible center modules: WX-C1010, WX-C1011, and WX-CC2010 (Refer to "SW#8" on p. 7 "DIP Switch Setup".)
Noise and interference reduction by use of UHF band
Facilitated frequency setting by use of phase lock loop (PLL)
A/B channel selection available for double drive-through (DDT) (Refer to "SW#2" on p. 7 "DIP Switch Setup".)
Talk mode selectable between Talk Lock and Talk PTT (Refer to p. 9 "Optional Mode Setup".)
Page mode selectable between Page Lock and Page PTT (Refer to p. 9 "Optional Mode Setup".)
PRECAUTIONS
•
•
•
•
•
All setup procedures of this product should be performed by qualified service personnel or system installers.
Use only Panasonic authorized batteries like the rechargeable Ni-MH 3.6 V.
Follow the battery care and handling instructions.
Read the instructions included with the battery charger.
Charge the battery when the power indicator lights up in red and a beep is heard in the headset. Fully charge the battery.
Failure to do so may shorten the operating time.
NAMES & FUNCTIONS
rt
EJECT
PWR
VOL
WX-CT2020
o !0
!1
!2
q Battery Lock [EJECT]
When removing the battery, slide out the lock.
When loading a new battery, insert the battery until the
lock clicks.
w A/B Channel Selection Button [A/B]
This button switches frequencies from Channel A to B
and vice versa. The channel indicator y displays the
selected channel in red (A) or green (B).
e Page Button [P]
This button controls communications with store personnel.
While the button is held down in the Page PTT mode,
you can speak to store personnel. When the button is
pressed in the Page Lock mode, you can speak to the
store personnel until you press a button a second time.
When the button is released, you can hear the communication among store personnel.
i Power Button
Pressing this button for one second will turn the order
taker unit on or off.
o Earphone Input Jack
This jack is used for connection with WX-C1027A
Headset.
!0 Microphone Input Jack
This jack is used for connection with WX-C1027A
Headset.
!1 Switch Pocket
Do not open the lid of this pocket. Should be opened
only by qualified service personnel or system installers.
!2 Battery (Optional accessory)
Refer to p. 3 PRECAUTIONS.
r Talk Button [T]
This button controls communications with the customer.
While the button is held down in the Talk PTT mode, you
can speak to the customer who is at the menu board.
When the button is pressed in the Talk Lock mode, you
can speak to the customer until you press the button a
second time.
When the button is released, you can hear the customer.
t Power Indicator
The indicator shows the status as follows.
Green ON: Power is supplied, and the unit is operating.
Red ON: The battery requires recharging.
Red Blink: The channel selector (refer to p. 7) is set
to a wrong position.
y Channel Indicator
While lighting in red or green, this indicator shows
which channel is in operation.
Red lighting: Channel A is selected.
Green lighting: Channel B is selected.
Red blinking: Channel A is being selected, and either
the Talk or Page mode is activated.
Green blinking: Channel B is being selected, and
either the Talk or Page mode is activated.
u Volume Control Buttons [VOL ▲ ▼]
Pressing the respective buttons will increase or
decrease the sound level.
BATTERY LOADING &
REPLACEMENT
SETUP PROCEDURES
Notes:
• Refer to the operating instructions included with the
battery and battery charger.
• Prepare a fully charged battery.
• Battery replacement is recommended when the power
indicator lights up in red and a constant beep is heard
in the headset.
Caution: Setup of this product should only be performed
by qualified service personnel or system installers.
● Opening the Switch Pocket
1. Press the power button to turn off the order taker unit.
2. Open the switch pocket by moving the lid.
● Loading
Insert the battery as shown in the figure.
Note: Be sure to insert it until the lock clicks.
3. Set the channel selector and DIP switches. (Refer to
p. 7 "Channel Group Selection, "DIP Switch Setup", and
"Channel Interference Check".
4. After finishing the setup, close the switch pocket by
moving the lid.
EJEC
202
-CT
WX
5. Turn on the order taker unit.
Notes: Be sure to turn off the order taker unit in Step 1.
Otherwise, the channel group (refer to p. 7 "Channel
Group Selection") will not be activated until you turn off
and on the power again.
● Replacement
EJEC
202
-CT
WX
● Turning the Power On/Off
1. Press the power button to turn on the order taker unit.
1. Slide the battery lock to the upside.
2. After using the order taker unit, press the power button
again to turn off the unit.
2. Remove the battery.
VOL
PWR
● Channel Group Selection
SW#2: Refer to the Operating Instructions included with
the WX-CC2010.
You can select a channel group by setting the channel
selector, which is the rotary switch inside the switch pocket.
SW#3: Refer to WX-CC2010 Operating Instructions.
1. Press the power button to turn off the order taker unit.
SW#4: Refer to WX-CC2010 Operating Instructions.
2. Set the switch to the channel group.
SW#5: Refer to WX-CC2010 Operating Instructions.
Available Channel Group: 1 - 8
SW#6: Enables or disables the tone squelch function.
Notes:
• When a switch position other than 1 through 8 is selected, the power indicator will blink in red.
• Be sure to turn off the order taker unit in Step 1.
Otherwise, the channel group will not be activated until
you turn off and on the power again.
ON: Resumes the Talk Lock mode.
OFF: Releases the Talk Lock mode.
SW#8: Specifies the system compatibility.
Channel selector
ON: Is compatible with the center modules WXC1010 and WX-C1011.
OFF: Refer to WX-CC2010 Operating Instructions.
● DIP Switch Setup
An eight-bit DIP switch is provided for system setups. The
initial settings are marked with an asterisk *.
SW#
Note: Normally, set SW#6 to ON. Pay attention to a
high level noise that may be output when set to
OFF.
SW#7: While talking with a customer in the Talk Lock
mode, you may need to contact store personnel in
the Page PTT or Page Lock mode, which interrupts
the Talk Lock mode. This switch specifies the status
of the interrupted Talk Lock mode after ending the
Page PTT or Page Lock mode.
1 2 3 4 5 6 7 8
ON: Outputs audio after detecting the tone squelch.
OFF: Outputs audio disregarding the tone squelch.
Function
Location
ON
USA*
OFF
Canada
DDT/SDT
Manager Mode
Double Drive Thru
ON
Single Drive Thru*
OFF(Normal)*
Role Assignment
Area Expansion
Manager
Expand
Assistant*
Normal*
Tone Squelch
ON*
OFF
Talk Lock Resumption
Compatibility
ON
WX-C1010/WX-C1011
OFF*
WX-CC2010*
1. Press the power button to turn off the order taker unit.
2. Set the switches as follows.
SW#1: For selection of a radio frequency suitable for
the location
ON: Applies the US frequency to the headset.
OFF: Applies the Canadian frequency.
Notes:
• Be sure to turn off the order taker unit in Step 1.
Otherwise, the channel group (refer to "Channel
Group Selection") will not be activated until you turn
off and on the power again.
• SW#6 and SW#8 are used for channel interference
check while turn on the headset.
● Channel Interference Check
SW#6 and SW#8 have the specific function of checking
whether or not there is radio wave interference in the selected channel group.
1. Press the power button to turn off the order taker unit.

2. Set the switches as follows, and turn on the headset.
A noise will be heard in the headset.
SW#6: OFF
SW#8: ON
3. Listen to the sound while repeatedly pressing the [A/B]
button.
Only random noise will be heard if there is no interference. The presence of any sound other than noise indicates that there is interference.

2. Set the switches as follows, and turn on the headset.
A noise will be heard in the headset.
SW#6: OFF
SW#8: OFF
3. Listen to the sound.
(Refer to the operating instructions of the center module.)
4. Reselect the channel groups if there is any interference.
Note: Be sure to turn off the order taker unit in Step 1.
Otherwise, the channel group (refer to p. 7 "Channel
Group Selection") will not be activated until you turn
off and on the power again.
● Operation Mode Setup
Three operation modes can be set up to adapt the order taker unit to your requirements. (Refer to the diagram for details.)
• Default channel and A/B Button Enable/Disable setup
• Talk lock/ Talk PTT
• Page lock/Page PTT
Note: The next page describes how to set up the order taker unit.
Indicator
Off
Power
—
A/B channel
Green
Red
—
Selected Mode
—
Selection
Transition
—
—
Selected
Channel
A/B Button
Disable
While holding down
Default Channel Setup
and
Blink
On
—
Exit
buttons,
press POWER .
—
Enable
Disable
Enable
Blink
—
On
—
Blink
Talk Setup
Press
POWER .
On
On
—
Talk Lock
—
Talk PTT
Page Setup
Blink
On
—
Blink
—
Page PTT
Page Lock
On
• PTT means "press to talk."
• The default settings are enclosed in bold lines on the table.
1. Press the power button to turn off the order taker unit.
Power button
VOL
PWR
Power on.
VOL
PWR
2. While holding down the buttons T and P simultaneously,
press the power button to turn on the order taker unit.
The order taker unit enters the setup mode where the
indicators and buttons have different functions than in
normal operation.
Keep holding down.
WX-CT2020
3. Select a default channel setup from four options, pressing the button T.
4. Press the button A/B to move to the talk setup and page
setup.
VOL
PWR
5. Press the button T to select a talk mode.
WX-CT2020
6. Press the button P to select a page mode.
7. Press the button A/B to confirm that the indicators show
the three modes selected for the default channel, talk
and page.
Power button
VOL
8. Press the power button to turn off the order taker unit,
and then turn it on again. The newly selected operation
mode will be applied to the order taker unit.
PWR
10
OPERATING PROCEDURES
● Communications with Customers
(TALK)
Any store personnel wearing the headset can communicate
bidirectionally with any customer who is at the menu board.
1. Select a proper sound level by pressing the button + or
–.
2. You will hear a tone in the headset when a vehicle
arrives at the menu board.
Note: The tone duration varies depending on the settings made in the center module.
● Communications with Other Store
Personnel (PAGE)
Store personnel wearing the headset can communicate
with each other without being heard by customers.

1. Press the button P and speak into the microphone at a
normal level.
A short beep repeats in the headset to notify all store
personnel that the system operates in the page mode.
Press
2. Press the button P again to release the lock and listen
to the response from other store personnel.

Press again
1. Hold down the button T and speak to the customer.
A short beep repeats in the headset.
Hold down

2. Release the button and listen to the customer.
1. Hold down the button P and speak into the microphone
at a normal level.
A short beep repeats in the headset to notify all store
personnel that the system operates in the page mode.
Release
Hold down

1. Press the button T and speak to the customer.
A short beep repeats in the headset.
2. Release the button and listen to the response from
other store personnel.
Release
Press
2. Press the button again to release the lock and listen to
the customer.
Press again
Notes:
• Transmission using the talk button T or P is allowed for
a single headset at a time. A continuous beep or distorted sound will be heard in a headset when a person
wearing the headset presses the button T or P while
another person is operating.
• Maintain a distance of more than 0.3 m {1 ft.} between
the headset and the order taker, or more than 1 m {3 ft.}
between the headset and the center module.
• Prior to operating the order taker unit, confirm that the
system setup for the order taker unit, center module,
and other devices has been completed.
11
WHEN DISCONNECTING THE
HEADSET PLUG
When disconnecting the headset plug from this product,
pull the plug straight, holding the resin-molded part.
Pull the plug straight,
holding this part.
Do not hold the cable or pull the resin-molded part up and
down. That may cause trouble.
Do not hold the cable.
12
TROUBLESHOOTING
Phenomenon
Possible Cause
What to do
The power indicator blinks in red.
A wrong channel is selected.
(The channel selector is set to the
wrong position. Refer to p. 7.)
Select any of channels 1 through 8.
If no remedy exists, consult your dealer
for repairs.
The power indicator lights up in red
and a constant beep is heard in the
headphone.
The battery power is nearing its end.
Recharge the battery.
Cannot turn on the order taker unit.
The battery is exhausted.
The battery is not inserted correctly.
Recharge the battery.
Position the battery properly. (Refer to p. 6.)
Cannot communicate with other
store personnel or the customer at
the menu board.
The center module may be turned off.
Turn on the power switch of the center
module. (Refer to the operating
instructions of the center module.) If no
remedy exists, consult your dealer for
repairs.
Cannot listen or talk to the
customer, while communications
with the store personnel are OK.
The vehicle detector may malfunction
because the detector is not plugged
into the center module, no power is
supplied, or the detecting function is
out of order.
Check that the vehicle detector is
plugged in and is supplied power.
(Refer to WX-CC2010 Installation
Manual.)
If no remedy exists, consult your dealer
for repairs.
Cannot "page" or "talk" in certain
areas.
Radio wave intensity is insufficient in
the areas.
• Remove any metal obstacles blocking
radio waves, or try the following remedy.
• WX-C1010/WX-C1011: Extend the
transmission antennas.
WX-CC2010: Please add WX-CT2030
Transceiver.
13
SPECIFICATIONS
Operating Frequency:
Type of Radio Wave:
Required Power Supply:
Control Function:
Dimensions:
Weight (excluding battery):
UHF/FM
F3E
Rechargeable Ni-MH Battery, 3.6 V DC
Power (On/Off)
Volume (Up/Down)
Talk
Page
Channel Selection (A/B)
Channel Group Selection (1-8)
DIP Switch Setup (8 bit)
139 mm (W) x 63 mm (H) x 26 mm (D)
{5-1/2 in. (W) x 2-1/2 in. (H) x 1 in. (D)}
110 g {0.24 lbs}
Dimensions and weighs indicated are approximate.
Specifications are subject to change without notice.
STANDARD ACCESSORIES
Miniature Screwdriver ....................................................... 1
OPTIONAL ACCESSORIES
Battery (Ni-MH 3.6 V DC, 1 10 0 mA/h).............................. 2020BAT
Battery Charger................................................................. 2020CH
Headset............................................................................. WX-C1027A
Ni-MH
14
Panasonic Digital Communications & Security Company
Unit of Matsushita Electric Corporation of America
PANASONIC CANADA INC.
5770 Ambler Drive, Mississauga,
Ontario, L4W 2T3 Canada (905)624-5010
Information Systems Group
Zone Office
1707 N.Randall Road, Elgin, IL 60123 (866) 472-6767
2003
© Matsushita Electric Industrial Co., Ltd. All rights reserved.
NM0703-0
3TR001747AAA
Printed in Japan

---

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Title                           : 3TR001747AAA_SAMPLE
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