Polycom PS8452 Polycom SpectraLink 8400 Wireless Telephone User Manual Phonenix QSG RevC Proof

Polycom Inc. Polycom SpectraLink 8400 Wireless Telephone Phonenix QSG RevC Proof

Manual 5

Quick Start Guide
SPECTRALINK®
8400 Series
Each SpectraLink family of products only works with other members of the same
family. If you have any questions about product compatibility, contact your system
administrator.
SpectraLink 8400 Series
Use only 8400 Series products with other 8400 Series products as identified by the
model number located on the label of the product.
SpectraLink 8452 Wireless Telephone
SpectraLink 8450 Wireless Telephone
SpectraLink 8440 Wireless Telephone
Speakerphone Dock
USB Charger
Dual Charger
Quad Charger
Standard Capacity Battery Pack
Extended Capacity Battery Pack
8452
8450
8440
8410
SA106B-05
DCA39
DCA40
RS657
RS658
The Polycom SpectraLink 8400 Series Wireless Handset User Guide is your complete reference for utilizing all of
the features of this handset. It may be found online at:
http://support.polycom.com/PolycomService/support/us/support/voice/wi-fi/spectralink_8400_wireless.html
Quick Start Guide
SPECTRALINK®
8400 Series
3
This booklet is a basic guide to getting started with your
SpectraLink® 8400 Series Wireless Telephone.
Table of Contents
Package Contents ..................................................................... 3
The Home Screen ....................................................................... 6
The Session Manager ................................................................. 8
Status and Call Icons ................................................................. 9
Basic Handset Features ............................................................10
Using the Barcode Reader ...................................................... 17
Accessories ............................................................................. 18
Offer for Source for GPL and LGPL Software.......................... 23
Warranty and Copyright ........................................................... 24
Package Contents
4
LED indicator
Start key
• Opens the
Dialer from the
Home screen
• Initiates a call
from the Dialer
• Answers an
incoming call
Keypad
While in Multi Key Answer
Mode you can use any of these
keys to answer an incoming
call instead of pressing the
Start key or Answer soft key
Home key
Returns you to
the Home
screen
Back key
Returns to the
previous menu
level or to the
Home screen
End key
• Ends the call or
returns to the
Home screen
• Rejects an
incoming call
• Terminates a
conference call
• Powers the
handset on or
off when held
down for about
two seconds
Navigation keys
and
Scroll through
menus and fields
◄
and
►
Move cursor
OK key
• Selects menu
items
• Enables or
disables menu
items
Full-color LCD
display
Soft keys
Access
context-sensitive
features
Model number
Front View – All Models
5
Volume up
Volume down
USB interface
(Lift the cover for
access)
Headset jack
(Lift the cover for
access)
Talk button
(PTT)
Barcode reader
Volume up
Volume down
Talk button
(PTT)
Barcode reader
scan button
Headset jack
(Lift the cover for
access)
USB interface
(Lift the cover for
access)
Side View – 8450/8452
Side View – 8440
6
Battery Pack
Battery Pack
removal latch
Speakerphone
Noise-cancelling
Microphone
Barcode reader
(8450/8452 only)
Status bar
Date and time
Extension
Current profile
Home icons:
Messages
Settings
Contacts/Call Lists
Applications
(not shown)
Soft key labels
Rear View
The Home Screen
The Home screen provides you with information about the status
of the handset and the Home icons.
7
Shortcut Menus
The soft keys at the bottom of the display allow you to select
functions. The gray triangles in the upper right corner of the soft
keys indicate that there is a shortcut menu with additional options.
Use the shortcut menus to quickly find the options you want. Use
the ▲ and ▼ navigation keys to highlight an option, and choose
the option by pressing OK. Alternatively, you can press the
number of the option on the keypad to instantly activate it. Grayed
options are not available.
Home Icons
The Home icons allow you to access your handset’s features
from the Home screen. Use the ◄ and ► keys to rotate the
Home icons. Press the OK key to select the center icon.
Contacts/Call Lists
The Contacts/Call Lists icon gives you access to your Contact
Directory and your Corporate Directory, if available. For more
information, see Contact Directory on page 14.
Messages
The Messages icon gives you access to Voicemail and Instant
Messages. For more information, see Voicemail on page 14,
and Instant Messaging on page 15.
Settings
The Settings icon opens a menu for configuring many handset
features. See your User Guide for a complete list of these
options.
Applications
Depending on the configuration of your handset, a menu of
custom applications may be accessible by selecting the
Applications icon from the Home screen. See your system
administrator for information about any applications listed on this
menu.
8
Line number
Name, if known
Call icon indicates
call status
Call duration
Extension or channel
A dark blue cell indicates
on hold status
A light blue cell indicates
call is highlighted
A green cell indicates active while
another cell is highlighted
The Session Manager
Use your handset to manage up to eight communication sessions
- calls, broadcasts, chats, and alerts - at any one time and in any
combination. Each communication session is shown as a
color-coded cell in the Session Manager screen. Cells display
with a call icon indicating call status, a line number indicator, the
name and extension/channel of the party, and the call duration,
as shown next:
When a cell is highlighted, soft keys display that you can press to
affect that call while other cells remain unaffected. Use the ▲
and ▼ navigation keys to scroll to and highlight a cell.
Call Icon
9
Status and Call Icons
Status Icon Indication Indication
10
Enter a number
in the number field
The Contact Directory
list will be filtered
according to the
number entered
Basic Handset Features
Basic handset features offer you the ability to place, answer, end,
hold, resume, and otherwise manage your incoming and outgoing
calls. Other basic features include muting, transferring,
forwarding, and conference calls.
Placing a Call
You can begin a call using one of the following methods:
Enter a Number
Entering numbers using the handset keypad is the default dialing
mode. Pressing any number on the keypad opens the Dialer,
which will automatically display similar numbers from your
Contact Directory for you to select. As you enter additional
numbers, the list is filtered. You can choose a contact from the list
or continue to enter the number. Press the Start key to make the
call.
Enter a Name
To place a call to an existing directory contact by entering the
name, press the Start key to open the Dialer. Select the Entry
Mode soft key and select the Name option. As you enter the
letters of the first or last name, the list of contacts shown is
filtered. Highlight the name and press the Start key.
Call a Contact
Navigate to Contacts/Call Lists > Contact Directory. Contacts
are sorted alphabetically. Scroll to highlight or use the
Search
soft
key. Press the Start key to dial the number.
11
Use Speed Dial
Press the Favorites soft key from the Home screen to display the
shortcut menu of Favorites—those contacts with speed dial
numbers 1-10. Dial any contact by pressing the corresponding
speed dial index number(s) on the keypad. Index numbers are
assigned when a contact is entered. See Contact Directory on
page 12.
Answering a Call
Press the Start key. If Multi Key Answer is enabled, press any
keypad key (except soft keys and side buttons).
Make an Emergency Call
If programmed in your facility, you can make an emergency call by
pressing the Features soft key and then pressing the Speed Dial
option and selecting the emergency number from the list.
Incoming Call Management
When you are in an active call, the call window replaces the
Session Manager when you receive another call. You can:
• Reject the call by pressing End. If voicemail is available, the call
will be routed to voicemail.
• Silence the ring by pressing the Ignore soft key. The call will
appear in the Session Manager until it stops ringing. If
unanswered, it will be routed to voicemail, if available.
• Answer the call by pressing Start which places the active call on
hold.
• To end the current call and answer the incoming call, press
Ignore to open the Session Manager and press End to end the
current call. Then press Start to answer the incoming call.
• Forward the call to another number by pressing the Forward soft
key and entering the extension number. See Forward an
Incoming Call on page 13.
Microphone Mute
The Mute soft key appears during active calls. Press this key to
mute the microphone.
12
You can still hear all other parties while Mute is enabled, but other
parties cannot hear you.
The UnMute soft key appears while Mute is enabled. To disable
Mute, press the UnMute the soft key.
Call Hold and Resume
The Hold/Resume soft key appears during active calls. Press
this key to place the highlighted call on hold. Press it again to
resume the call.
Keypad Lock
Your keypad can be locked so you do not make inadvertent calls.
From the Home screen, press the Feature soft key and select
Keypad Lock. To unlock the keypad, repeat this sequence.
Volume Adjustment
Press the volume buttons on the left side of the handset to adjust
the call volume of the active call. Press these buttons during
ringing to adjust the ringer volume.
Hands-free Options
You can plug a headset into the headset jack on the right side of
the handset. The headset icon will display. Bluetooth headsets
can be used. Navigate to Settings > Bluetooth for pairing
options. See the User Guide for additional directions.
Transfer and Conference Calls
During an active call, either the Transfer or Blind Transfer soft key
will display. The key not displayed and the Conference options
are listed on the Features flyout menu.
Blind transfer
1. Connect to the first party.
2. Select the Blind Transfer soft key or Features option to open
the Dialer (the active call is placed on hold).
3. Place a call to the target party.
4. The transfer is complete when the target party answers.
13
Attended Transfer
1. Connect to the first party.
2. Select the Transfer soft key or Feature option to open the Dialer.
3. Place a call to the target party.
4. When the party answers, you can explain that you are going to
transfer the call to [the party on hold].
5. Hang up your end of the call.The other two parties remain in
call.If you want to remain on the call, do not hang up. Select the
Conference option on the Features flyout and all three parties
are now connected.
Conference call
1. Connect to the first party.
2. Select Conference from the Features menu.
3. Dial the next party.
4. Select the Conference soft key to join all parties in the
conference call.
You can also conference two separate calls by using the
Join
option on the
Features
menu.
Conference Behavior
• When the Active Conference cell is highlighted, you can use the
Mute key to mute your microphone. The Hold and End soft keys
affect every participant in the conference call.
• When a participant cell is highlighted, you can use FarMute to
mute the participant, the End key will disconnect the participant,
Hold will place that participant on hold.
• Pressing the Feature soft key, Split option will split the
conference into two separate held calls.
Do Not Disturb (DND)
DND sends all calls to Voicemail, if available. Navigate to Settings
> Features > Do Not Disturb. Enable or disable as needed.
Forward an Incoming Call
While the handset rings, select the Forward soft key. The
Forward-to-Dial screen appears. The screen displays the last
number you forwarded calls to (either statically or dynamically). To
14
forward the call to a different number, enter the target number as
you would through the Dialer.
Forward All Calls
1. Navigate to Settings > Features > Forward.
2. Select Forwarding Type: Always, No Answer, or Busy.
3. Enter the number of the desired call destination. For No Answer,
enter the number of rings before forwarding.
4. Press the Enable soft key.
To disable call forwarding:
Perform steps 1 and 2 above, but press the Disable soft key.
Voicemail
When Voicemail is configured, the Voicemail icon in the
Status Bar indicates
one or more new Voicemail messages.
To listen to voice messages:
1. Select the Messages icon from the Home screen. Urgent, New
and Old options are available. Select one of these options.
2. Press the Connect soft key, and then follow the voice prompts.
Use the Clear soft key to clear Voicemail messages.
Call Lists
Navigate to Contacts/Call Lists and press OK. Press the Type soft
key to specify which type of call you wish to view: Missed,
Received or Placed Calls. Press the Back key to return to the Call
list which now displays the selected type. Press the Info soft key to
view the call details. You may then dial, edit, save or delete the call.
Contact Directory
Contacts can be dialed, added, edited, searched and deleted. Note
that contacts can be added from the Corporate Directory if available
in your facility.
Navigate to Contacts/Call Lists > Contact Directory. A Corporate
Directory option may be available.
● Use the Edit, Add, Search, and Delete soft keys to customize
your contacts. Note that you can only Add and Search the
Corporate Directory.
● Press the Encoding soft key to access special characters, other
languages and capitalization options.
15
Use the following as a guide when adding or editing a contact in
the Contact Directory:
Instant Messaging (if available)
Once you have set up a contact with an instant message (IM)
name, the IM icon will display to the left of the name in the
Contact Directory to indicate chat availability.
When you receive a chat, a chat window opens. You can press
the Start key to reply or press the End soft key to send the chat
to the Message Center.
Description/Function
Both names are searchable; the list is
sorted alphabetically by last name.
The phone number entered for the contact.
Automatically assigned but can be
changed/overridden. Index numbers 1-10
will appear on the shortcut menu.
Identify the contact with a short
description, such as Sales.
Choose a ring identifier from the dropdown
list to specify a unique ring tone for this
contact.
Enter a number to divert calls from this
contact to if Auto Divert is enabled.
Enable this option to block all calls from
this contact.
Enable this option to divert all calls from
this contact to the Divert Contact number
(see Divert Contact)
The Instant Messaging identifier for this
contact.
Field/Option
First Name/
Last Name
Contact
Speed Dial Index
Label
Ring Type
Divert Contact
Auto Reject
Auto Divert
IM Name
16
Available
Busy
Away
DND
Offline
No info
IM Status Icons
Push to Talk (if configured)
T
o set Push to Talk (PTT) options, navigate to Settings >
Preferences > Paging/PTT Config.
Make a PTT broadcast
Answer a PTT
broadcast
End a wait period
Select a different PTT
channel
Hear a PTT broadcast
while on a phone call
End a PTT broadcast
Change the PTT
volume
Start a telephone call
during a PTT
broadcast
Answer a telephone call
during a PTT broadcast
Turn off PTT
Press and hold the Talk button. Wait for the
display to show Transmitting… and then
speak into the microphone.
Press and hold the Talk button during the
10-second wait period.
Press the End key.
Press and release the Talk button. Use the
and keys to highlight the desired
channel. Press OK to select.
Place the telephone call on hold. Now you
can hear the PTT broadcast.
Press the End key to exit the PTT broadcast
and close the session cell.
Press the up/down volume buttons on the
side of the handset while transmitting or
receiving a PTT broadcast.
Press the Start key and dial the number.
PTT transmissions will be overridden during
the telephone call.
Press the Start key. PTT transmissions will
be overridden by the telephone call.
Disable PTT in the Settings menu accessed
through the Settings icon on the Home
screen.
Field/Option Description/Function
17
Barcode reader
scan button
Barcode reader
Additional PTT information is available in the
User Guide for
the SpectraLink 8400 Wireless Handsets
.
Set Profile
Your SpectraLink 8400 handset has four configurable Profiles
which can be customized for event notifications such as
incoming calls or PTT sessions:
Normal Audible alerts
Silent All handset sounds are silenced
Meeting Vibrates to notify of incoming calls
Custom Can be tailored to specific needs
The chosen active profile can be changed from the Home screen
by pressing the Profile soft key and selecting one of the options
from the Profile shortcut menu.
Set Other Preferences
To access other Preferences, choose Settings> Preferences
and select one of the following options:
1. Language
2. Time and Date
3. Headset Memory
4. Background
5. Screen Capture
6. Auto Answer
7. On-Hook dialing
8. Easy Answer
9. Paging/PTT Config
Using the Barcode Reader (8450/8452 only)
The barcode scanner is located at the top rear of the 8450/8452
handset. It is used in conjunction with an on-board application or
a PC-based application. See your system administrator or
consult your User Guide for complete information.
18
Speakerphone Dock
Quad Charger
USB Charger
Extended Battery Pack
Dual Charger
Battery Pack
Accessories
These accessories are designed to enhance your SpectraLink
8400 Series Wireless Telephone. For more information, contact
your reseller, or visit
http://www.polycom.com/forms/contact_polycom.html
19
Battery Pack fully charged,
handset in charger
Battery Pack charging,
handset in charger
Charging Icon
The charging icon on the handset indicates the charging status of
the Battery Pack in the handset:
Battery Packs should be fully charged before
first use.
Battery Packs
Your handset is powered by a removable Battery Pack that you will
need to recharge periodically. You must fully charge your handset’s
Battery Pack before you use it for the first time. Depending on the
type of charger you use, this might take several hours.
Type
Standard
(RS657)
Extended
(RS658)
Talk Time
8 hours
12 hours
Standby Time
80 hours
120 hours
Charging Time*
3.5 hours
typical*
5 hours typical*
*Using the Quad Charger
Do not remove the Battery Pack to power off
the handset. Log off or power off the
handset and then remove the Battery Pack if
you need to replace it.
20
Battery Pack
Removal latch
Battery Pack Removal and Replacement
To remove the Battery Pack, press up on the latch on the back of
the handset. The Battery Pack releases outward.
To replace, slide the tab of the Battery Pack into the bottom slot
of the handset cavity. Gently press the top of the Battery Pack
until it snaps into place. The Battery Pack should snap into
position with minimal pressure, as shown next.
21
Tab
Bottom slot
Using the Dual Charger
The Dual Charger (DCA39), shown next, is designed to charge
the Battery Pack while keeping the handset operational. You can
charge one Battery Pack by placing the handset in the front
charging bay, and charge a second Battery Pack in the rear
charging slot.
22
Spare Battery
Pack charging
slot
Handset charge
LED
Battery Pack
charge LED
Handset
charging slot
LED
Blinking
Solid green
Off
Battery Pack charge
Charging
Fully Charged
Not seated or empty
Handset charge
n/a
Properly seated
Not seated or empty
NOTICE FOR SPECTRALINK 8440/8450/8452 PHONE
USERS
OFFER for Source for GPL and LGPL Software
You may have received a Polycom SpectraLink 8400 Series
Wireless Handset from Polycom that contains—in part—some free
software (software licensed in a way that allows you the freedom to
run, copy, distribute, change, and improve the software).
A complete list of all open source software included in the Polycom
SpectraLink 8400 Series Wireless Handset, as well as related
license and copyright information, is available at
http://downloads.polycom.com/voice/voip/offerForSourceVoicePro
ducts.html. You may also obtain the same information by contacting
Polycom by regular mail or email at the addresses listed at the
bottom of this notice.
For at least three (3) years from the date of distribution of the
applicable product or software, we will give to anyone who contacts
us at the contact information provided below, for a charge of no more
than our cost of physically distributing, the items listed in “Polycom
Voice OFFER of Source for GPL and LGPL Software”, which is
available at
http://downloads.polycom.com/voice/voip/offerForSourceVoicePro
ducts.html.
Contact Information for Requesting Source Code:
Polycom Voice Open Source Manager
200-3605 Gilmore Way,
Burnaby, BC Canada
V5G 4X5
Tel: 604-453-9400
Fax: 604-453-9449
E-mail: OpenSourceVoice@polycom.com
Updated: February 2011 Part Number: 1725-36857-001 Rev A1
Please contact your Polycom Authorized Reseller for assistance.
http://www.polycom.com Polycom, Inc. 4750 Willow Road, Pleasanton, CA 94588-2708 USA
1725-36721-001 Rev. C
The software included in this Product (including, without limitation, firmware
and all updated thereto, including any software that may be downloaded
electronically via the internet or otherwise (the “Software”) is licensed, not sold.
Customer shall not reverse compile, disassemble, or otherwise reverse
engineer, embed with any other software product, or modify in any manner
with respect thereto, the software in whole or in part.
LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this
product will be free from defects in workmanship and materials, under normal
use and service, for one year from the date of purchase from Polycom or its
authorized reseller.
Polycom’s sole obligation under this express warranty shall be, at Polycom’s
option and expense, to repair the defective product or part, deliver to Customer
an equivalent product or part to replace the defective item, or if neither of the
two foregoing options are reasonably available, Polycom may, in its sole
discretion, refund to Customer the purchase price paid for the defective product.
All products that are replaced will become the property of Polycom.
Replacement products or parts may be new or reconditioned. Polycom warrants
any replaced or repaired product or part for ninety (90) days from shipment, or
the remainder of the initial warranty period, whichever is longer.
Products returned to Polycom must be sent prepaid and packaged appropriately
for safe shipment, and it is recommended that they be insured or sent by a
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damage does not transfer to Polycom until the returned item is received by
Polycom. The repaired or replaced item will be shipped to Customer, at
Polycom’s expense, not later than thirty (30) days after Polycom receives the
defective product, and Polycom will retain risk of loss or damage until the item
is delivered to Customer.
EXCLUSIONS. Polycom will not be liable under this limited warranty if its testing
and examination disclose that the alleged defect or malfunction in the product
does not exist or results from:
• Failure to follow Polycom’s installation, operation, or maintenance
instructions.
• Unauthorized product repair, modification or alteration.
• Unauthorized use of common carrier communication services accessed
through the product.
• Abuse, misuse, negligent acts or omissions of Customer and persons under
Customer’s control; or
• Acts of third parties, acts of God, accident, fire, lightning, power surges or
outages, or other hazards.
WARRANTY EXCLUSIVE. IF A POLYCOM PRODUCT DOES NOT OPERATE AS
WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY FOR BREACH OF THAT
WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE
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CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS
PRODUCTS.
SERVICE AGREEMENTS. Please contact your Polycom Authorized Reseller for
information about service agreements applicable to your product.
SOFTWARE SUPPORT. Polycom will provide support for software running on the
Product if all of the following conditions are satisfied:
• The product is under warranty or is covered by a Polycom service contract;
• The product is operating on a Polycom-approved partner platform; and
• The product software is the current major version or the next preceding major
version (software revisions are labeled as “x.y.z,” with the first two digits
designating major versions).
Requests for software support should be made through the Polycom Reseller
from whom the product was purchased.
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EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN
CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL,
CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR
FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION
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WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE,
OR INTERRUPTION OF ITS PRODUCTS, EVEN IF POLYCOM OR ITS AUTHORIZED
RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND
LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE
PRICE PAID, AT POLYCOM’S OPTION. THIS DISCLAIMER OF LIABILITY FOR
DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL
FAIL OF ITS ESSENTIAL PURPOSE.
DISCLAIMER. Some countries, states, or provinces do not allow the exclusion or
limitation of implied warranties or the limitation of incidental or consequential
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their application to the customer. When the implied warranties are not allowed
to be excluded in their entirety, they will be limited to the duration of the
applicable written warranty. This warranty gives the customer specific legal
rights which may vary depending on local law.
GOVERNING LAW. This Limited Warranty and Limitation of Liability shall be
governed by the laws of the State of California, U.S.A., and by the laws of the
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the United States, and various countries.
Do not remove (or allow any third party to remove) any product identification,
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product.
LIMITATION OF WARRANTY: Products purchased hereunder may
include an Application Programming Interface, including, without
limitation, the XHTML based API and the OAI API or any other API that
may included in future software releases, which is resident on the Product
and which enables external, third party control of the application-specific
elements of the Product and provides third-party applications
developers with tools for integration with the Product (the “API
Software”). Polycom does not and cannot warrant that: (i) certain
performance or results may be obtained using the API Software; (ii) the API
Software is appropriate for Purchaser’s purposes or particular application;
or (iii) the API Software is error or bug free of that it will provide
uninterrupted usage. ACCORDINGLY, THE API SOFTWARE AND ITS
DOCUMENTATION IS LICENSE D "AS IS" WITHOUT ANY WARRANTY AS
TO THEIR QUALITY, PERFORMANCE, MERCHANTABILITY OR FITNESS FOR
ANY PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE RESULTS
AND PERFORMANCE OF THE API SOFTWARE IS ASSUMED BY PURCHASER.
SAFETY AND REGULATORY INFORMATION. For complete safety information,
consult the Safety Guide for SpectraLink 8000 Series Wireless Telephones. For
country certification and regulatory information, see the SpectraLink 8400
Series Regulatory Information leaflet.
Contact Information:
Warranty and Copyright

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