Quanta Computer 9550015318 Mini-PCI Wireless LAN card in Notebook Computer User Manual Solo9550

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Document Description	Manual Part 6
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Date Submitted	2001-08-19 00:00:00
Date Available	2001-08-19 00:00:00
Creation Date	2001-08-10 14:47:25
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Solo9550.book Page 243 Tuesday, June 19, 2001 3:18 PM
Reinstalling Windows NT 4.0 device drivers
Reinstalling Windows NT 4.0 audio device
drivers
Use the instructions in this section to reinstall the drivers that support the
audio devices in your computer.
To reinstall the Windows NT 4.0 audio device driver:
Make sure you ran the Windows NT 4.0 Locator utility to find the audio
device driver. For more information, see “Locating Windows NT 4.0
drivers” on page 238.
Place Disc 1 of the System Restoration Kit into your CD/DVD drive.
If the CD starts automatically, close the CD window.
If the driver location information for your audio device driver ends with
a file name (for example, setup.exe), go to Step 5.
- OR If the driver location information for your audio device driver ends with
a backslash (\), go to Step 10.
Click Start, then select Run. The Run dialog box opens.
Click OK.
If required, go to “Reinstalling Windows NT 4.0 modem device drivers”
on page 246. Otherwise, go to “Reinstalling the Windows NT Service
Pack” on page 250.
In the Open text box, type the drive letter (usually D:\ where D is the
drive letter of your CD/DVD drive), then type the driver location
(directory path) you found using the procedure in “Locating
Windows NT 4.0 drivers” on page 238.
Reinstall your audio device driver by following the on-screen
instructions. You have completed the driver reinstallation.
10
Click Start, then select Settings, then Control Panel. The Control Panel
window opens.
11
Double-click the Multimedia icon. The Multimedia Properties dialog box
opens.
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Chapter 16: Reinstalling Device Drivers
244
12
Click the Devices tab.
13
Click Add. The Add dialog box opens.
14
Select Unlisted or Updated driver in the List of Drivers list, then click OK.
The Install Driver dialog box opens.
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Reinstalling Windows NT 4.0 device drivers
15
In the Install Driver text box, type the drive letter (usually D:\ where D
is the drive letter of your CD/DVD drive), then type the driver location
(directory path) you found using the procedure in “Locating
Windows NT 4.0 drivers” on page 238.
16
17
Click OK.
18
If required, go to “Reinstalling Windows NT 4.0 modem device drivers”
on page 246. Otherwise, go to “Reinstalling the Windows NT Service
Pack” on page 250.
Reinstall your audio device driver by following the on-screen
instructions.
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Chapter 16: Reinstalling Device Drivers
Reinstalling Windows NT 4.0 modem device
drivers
Use the instructions in this section to reinstall the drivers that support the
modem in your computer.
To reinstall the Windows NT 4.0 modem device driver:
Make sure you ran the Windows NT 4.0 Locator utility to find the modem
driver. For more information, see “Locating Windows NT 4.0 drivers” on
page 238.
Place Disc 1 of the System Restoration Kit into your CD/DVD drive.
If the CD starts automatically, close the CD window.
If the driver location information for your modem driver ends with a file
name (for example, setup.exe), go to Step 5.
- OR If the driver location information for your modem driver ends with a
backslash (\), go to Step 10.
In the Open text box, type the drive letter (usually D:\ where D is the
drive letter of your CD/DVD drive), then type the driver location
(directory path) you found using the procedure in “Locating
Windows NT 4.0 drivers” on page 238.
Click OK.
If required, go to “Reinstalling Windows NT 4.0 network device drivers”
on page 248. Otherwise, go to “Reinstalling the Windows NT Service
Pack” on page 250.
10
246
Click Start, then select Run. The Run dialog box opens.
Follow the on-screen instructions. You have completed the driver
reinstallation.
Click Start, then select Settings, then Control Panel. The Control Panel
window opens.
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Reinstalling Windows NT 4.0 device drivers
11
Double-click the Modems icon. The Install New Modem dialog box opens.
12
Select Don’t detect my modem; I will select it from a list, then click Next. A
second Install New Modem dialog box opens.
13
14
Click Have Disk. The Install From Disk dialog box opens.
15
16
17
In the Copy manufacturer’s files from: text box, type the drive letter (usually
D:\ where D is the drive letter of your CD/DVD drive), then type the driver
location (directory path) you found using the procedure in “Locating
Windows NT 4.0 drivers” on page 238.
Click OK.
Click Next, then follow the on-screen instructions.
If required, go to “Reinstalling Windows NT 4.0 network device drivers”
on page 248. Otherwise, go to “Reinstalling the Windows NT Service
Pack” on page 250.
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Chapter 16: Reinstalling Device Drivers
Reinstalling Windows NT 4.0 network device
drivers
Use the instructions in this section to reinstall the drivers that support the
network devices in your computer.
To reinstall the Windows NT 4.0 network device driver:
Make sure you ran the Windows NT 4.0 Locator utility to find the
network device driver. For more information, see “Locating
Windows NT 4.0 drivers” on page 238.
Place Disc 1 of the System Restoration Kit into your CD/DVD drive.
If the CD starts automatically, close the CD window.
If the driver location information for your network device driver ends
with a file name (for example, setup.exe), go to Step 5.
- OR If the driver location information for your network device driver ends
with a backslash (\), go to Step 10.
10
11
12
248
Click Start, then select Run. The Run dialog box opens.
In the Open text box, type the drive letter (usually D:\ where D is the
drive letter of your CD/DVD drive), then type the driver location
(directory path) you found using the procedure in “Locating
Windows NT 4.0 drivers” on page 238.
Click OK.
Follow the on-screen instructions. You have completed the driver
reinstallation.
Go to “Reinstalling the Windows NT Service Pack” on page 250.
Click Start, then select Settings, then Control Panel. The Control Panel
window opens.
Double-click the Network icon. The Network dialog box opens.
Click the Services tab, then click OK. The Network Services dialog box
opens.
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Reinstalling Windows NT 4.0 device drivers
13
Click Add. The Select Network Services dialog box opens.
14
15
Click Have Disk. The Insert Disk dialog box opens.
16
17
Click Next, then follow the on-screen instructions.
In the text box, type the drive letter (usually D:\ where D is the drive
letter of your CD/DVD drive), then type the driver location (directory
path) you found using the procedure in “Locating Windows NT 4.0
drivers” on page 238.
Go to “Reinstalling the Windows NT Service Pack” on page 250.
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Chapter 16: Reinstalling Device Drivers
Reinstalling the Windows NT Service Pack
The Windows NT Service Pack updates Windows NT 4.0 features. After you
reinstall Windows NT 4.0 or Windows NT 4.0 device drivers, you need to
reinstall the Windows NT Service Pack.
To reinstall the Windows NT Service Pack:
250
Restart your computer.
Insert Disc 2 of the System Restoration Kit into your CD/DVD drive.
If the CD starts automatically, close the CD window.
Click Start, then select Run. The Run dialog box opens.
In the Open text box, type D:\SP60A\SP6I386.EXE (where D is the drive
letter of your CD/DVD drive).
Click OK.
Install the Windows NT Service Pack by following the on-screen
instructions.
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Restoring
Software
17
If your computer is not working properly, try the following options to correct
the problem:
■
Reinstall device drivers. For more information, see “Reinstalling Device
Drivers” on page 233.
■
Troubleshooting. For more information, see “Troubleshooting” on
page 257.
If the options above do not correct the problem, you can use the System
Restoration Kit to reinstall Windows and other software. Find out more about
the reinstallation options in “Reinstalling Windows 98, Windows Me, or
Windows 2000” on page 252 or “Reinstalling Windows NT 4.0” on page 253.
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Chapter 17: Restoring Software
Reinstalling Windows 98,
Windows Me, or Windows 2000
The System Restoration Kit steps you through reinstalling Windows 98,
Windows Me, or Windows 2000. It automatically reinstalls the hardware
device drivers and some software. The remaining software is installed using
the CDs that came with your computer.
HelpSpot
For more information on reinstalling Windows, double-click
the HelpSpot icon on your desktop.
To reinstall Windows 98 or Windows Me and the device drivers:
Place Disc 2 of the System Restoration Kit in the CD/DVD drive. If you have
an additional recordable/rewritable CD drive, make sure you do not put
the System Restoration CD in it.
Restart the computer.
Follow the on-screen instructions. The on-screen instructions step you
through the operating system and device drivers installation.
To reinstall Windows 2000 and the device drivers:
Place Disc 2 of the System Restoration Kit in the CD/DVD drive. If you have
an additional recordable/rewritable CD drive, make sure you do not put
the System Restoration CD in it.
Restart the computer.
252
Press any key when you see the message Press any key to boot from CD.
The Windows 2000 Setup menu opens.
Follow the on-screen instructions. The on-screen instructions step you
through the operating system and device drivers installation.
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Reinstalling Windows NT 4.0
Reinstalling Windows NT 4.0
To reinstall Windows NT 4.0:
With Disc 2 of the System Restoration Kit in the CD/DVD drive, restart your
computer.
Reinstall Windows NT 4.0 by following the on-screen instructions.
After you have reinstalled the operating system, go to “Reinstalling
Windows NT 4.0 device drivers” on page 238, then go to “Reinstalling the
Windows NT Service Pack” on page 250.
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Chapter 17: Restoring Software
Reinstalling programs
If you have problems running a program or if you have reinstalled your
operating system, you can reinstall programs from the System Restoration Kit
and the program CDs. Follow the installation instructions on each CD.
HelpSpot
For more information on reinstalling programs, double-click
the HelpSpot icon on your desktop.
To reinstall a program from the System Restoration Kit:
Place Disc 1 of the System Restoration Kit into your CD/DVD drive. The
System Restoration Kit program starts. Go to Step 5.
- OR If the program does not start automatically, go to Step 2.
Click Start, then select Run. The Run dialog box opens.
In the Open text box, type D:\RUNMENU.EXE (where D is the drive letter
of your CD/DVD drive).
Click OK. The System Restoration Kit program starts.
Click the Reinstall tab.
If the Welcome to the System Restoration Kit window opens, close it by
clicking OK.
Click Automatic Installation, then select the program to reinstall.
- OR Click Manual Installation, then select the program to reinstall.
254
Click Install.
Follow any additional on-screen instructions. Depending on the program
you are reinstalling, you may only need to restart your computer to
complete the installation. However, if a setup wizard opens when you
restart your computer, follow the on-screen instructions.
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Reinstalling programs
To reinstall a program from a CD:
Place the program CD in your CD/DVD drive.
Complete the reinstallation by following the instructions included with
the program CD.
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Chapter 17: Restoring Software
256
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Troubleshooting
18
This chapter provides some solutions to common computer problems. Use the
information to troubleshoot and correct typical hardware and software issues.
If the suggestions in this chapter do not correct the problem, see “Getting
Help” on page 49 for more information about how to get help.
Safety guidelines
While troubleshooting your computer, follow these safety guidelines:
■
Never remove the memory bay cover, 3.5” module, or hard drive while
your computer is turned on.
■
Make sure you are properly grounded before accessing internal
components. For more information about preventing damage from static
electricity, see “Preventing static electricity discharge” on page 171.
Important
If your system came equipped with an internal embedded
wireless device, do not operate the wireless device unless
all covers and shields are in place and the system is fully
assembled.
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Chapter 18: Troubleshooting
First steps
If you have problems with your computer, try these things first:
258
■
Make sure that the AC adapter is connected to your computer and an
AC outlet and that the AC outlet is supplying power.
■
If you use a power strip or surge protector, make sure it is turned on.
■
If a peripheral device does not work, make sure that all connections are
secure.
■
Make sure that your hard drive is not full.
■
If an error message appears on the screen, write down the exact message.
The message may help Gateway Technical Support in diagnosing and
fixing the problem.
■
If you added or removed modules or peripheral devices, review the
installation procedures you performed and make sure you followed each
instruction.
■
If an error occurs in a program, consult the printed documentation or
the online help.
Important
Do not try to troubleshoot your problem if power cords or
plugs are damaged, if your computer was dropped, or if
the cabinet was damaged. Instead, unplug your computer
and contact a qualified computer technician.
HelpSpot
For more information on troubleshooting, double-click the
HelpSpot icon on your desktop.
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Software support tools
Software support tools
Your system may include PC Doctor to help you diagnose and fix problems.
PC Doctor is a comprehensive hardware diagnostic and system information
tool that can test your computer and determine its configuration. PC Doctor
provides 85 professional diagnostic tests directly from your computer.
PC Doctor is available from HelpSpot or by clicking Start, then selecting
Programs, then Gateway Utilities.
HelpSpot
For more information on using PC Doctor double-click the
HelpSpot icon on your desktop.
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Chapter 18: Troubleshooting
Troubleshooting
CD/DVD drive
The computer does not recognize a disc or the CD/DVD drive
■
The disc may not be properly seated in the tray. When you place a disc
on the tray, make sure that you press the disc firmly onto the spindle so
that the retainers hold the disc in place.
■
The CD/DVD drive may not be completely inserted into the drive bay.
Press the drive into the bay, then try to access the disc again.
■
Make sure the disc label is facing up.
■
Try a different disc. Occasionally discs are flawed and cannot be read by
the drive.
■
Clean the disc. For more information, see “To clean a CD or DVD:” on
page 261.
■
Your computer may be experiencing some temporary memory problems.
Shut down and restart your computer.
An audio CD does not produce sound
260
■
Make sure the CD label is facing up.
■
Click the speaker icon in the lower right corner of the taskbar and make
sure the volume controls are turned up.
■
Make sure mute controls are turned off by double-clicking the speaker
icon in the lower right corner of the taskbar and making sure that the
Master Out, CD Audio, MIDI, Digital, and Wave mute check boxes are not
selected. For more information about setting the mute control, see
“Adjusting the volume” on page 102.
■
Clean the CD. For more information, see “To clean a CD or DVD:” on
page 261.
■
Your computer may be experiencing some temporary memory problems.
Shut down and restart your computer.
■
Reinstall the audio device drivers. For more information, see “Reinstalling
Device Drivers” on page 233.
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Troubleshooting
A DVD movie will not play
■
Make sure the label is facing up.
■
Shut down and restart your computer.
■
The DVD’s regional code and your computer’s regional code may not
match. Regional codes help control DVD title exports and help reduce
illegal disc distribution. To be able to play a DVD, the regional code on
the disc and the regional code for the DVD drive must match.
The regional code on your DVD drive is determined by delivery address
for your computer. The regional code for the disc is on the disc, disc
documentation, or packaging.
To clean a CD or DVD:
■
Wipe from the center to the edge, not around in a circle, using a
product made especially for the purpose.
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Chapter 18: Troubleshooting
Device installation
You have computer problems after adding a new device
Sometimes a new device, such as a PC Card, can cause a system resource (IRQ)
conflict. Check IRQ usage to determine if there is an IRQ conflict.
To check IRQ usage:
Click Start, then select Settings, then Control Panel. The Control Panel
window opens. If you do not see the System icon, click view all control
panel options.
Double-click the System icon, then click the Device Manager tab. The
Device Manager opens.
Click Computer, then click Properties. The Computer Properties dialog
box opens and displays the IRQs and their hardware assignments.
To free IRQ resources for the new device:
262
Click Start, then select Settings, then Control Panel. If you do not see
the System icon, click view all control panel options.
Double-click the System icon, then click the Device Manager tab. The
Device Manager opens.
Check the device properties for a resource conflict. A resource
conflict appears as a black exclamation point in a yellow circle.
Remove the device you are trying to install, then determine which
one of your ports you can temporarily turn off.
In the Device Manager, double-click Ports, click the port you want
to turn off, then click Properties.
In the Device usage area, click to select the Disabled in this hardware
profile check box, then click OK.
When you are finished using the device, return to the Device
Manager and turn on the port by clearing the Disabled in this hardware
profile check box.
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Troubleshooting
Diskette drive
The diskette drive is not recognized
■
Shut down and restart your computer.
You receive a “Access Denied” or “Write protect” error message
■
Move the write-protection tab in the upper-right corner of the diskette
down (unprotected).
■
The diskette may be full. Delete unnecessary files on the diskette and try
again.
■
Not all diskettes are IBM-compatible. Make sure the diskette you are using
is IBM-compatible.
■
Try a different diskette. Occasionally diskettes are flawed and cannot be
read by the diskette drive.
You receive a “Disk is full” error message
■
Delete unnecessary files on the diskette.
■
Try a different diskette. Occasionally diskettes are flawed and cannot be
read by the diskette drive.
■
Run ScanDisk on the diskette. For more information, see “Scanning the
hard drive for errors” on page 223. If errors are detected and corrected,
try using the diskette again.
You receive a “Non-system disk” or “Disk error” error message
■
Eject the diskette from the diskette drive, then press ENTER.
■
Make sure the diskette you are using is IBM-compatible.
The light on the diskette drive is lit continuously
■
Remove the diskette from the drive. If the light stays on, try restarting
your computer.
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Chapter 18: Troubleshooting
File management
A file was accidentally deleted
To restore files that were deleted in Windows:
Double-click the Recycle Bin icon.
Right-click the file you want to restore, then select Restore. The file
is restored to the place where it was originally deleted from.
Hard drive
You receive an “Insufficient disk space” error message
■
Delete unnecessary files from the hard drive using Disk Cleanup. For
more information, see “Using Disk Cleanup” on page 222.
■
Empty the Recycle Bin by right-clicking the Recycle Bin icon and selecting
Empty Recycle Bin from the pop-up menu.
Caution
All deleted files will be lost when you empty the
Recycle Bin.
■
If possible, save your files to a diskette or another drive.
■
If the hard drive is full, copy any files not regularly used to diskettes or
other backup media, then delete them from the hard drive.
You receive a “Data error” message
■
This may be the result of a defective area on the hard drive. To fix hard
drive problems, run the ScanDisk program. For more information, see
“Scanning the hard drive for errors” on page 223.
The hard drive cannot be accessed, or you receive a “General failure
reading drive C” error message
264
■
If a diskette is in the diskette drive, eject it and restart the computer.
■
Make sure that the hard drive is correctly installed. Remove it, firmly
reinsert it, then restart your computer. For more information, see
“Replacing the main hard drive” on page 175.
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Troubleshooting
■
If your computer has been subjected to static electricity or physical shock,
you may need to reinstall the operating system.
Internet
You cannot connect to the Internet
■
Make sure your computer is connected to the telephone line and the
telephone line has a dial tone. Use the Setup card to make sure that the
connections have been made correctly.
■
If you have the call waiting feature on your telephone line, make sure
it is turned off.
■
Make sure your account with your Internet Service Provider (ISP) is set
up properly. Contact your ISP technical support for help.
■
Make sure you do not have a problem with your modem. For information
about solving modem problems, see “Modem” on page 267.
You receive an “Unable to locate host” message and are unable to
browse the Internet
This problem can occur when you have typed a URL (Web address) incorrectly,
you have lost your Internet connection, or your ISP is having technical
difficulties.
■
Double-check the URL or try a different URL.
■
If the error message still appears, disconnect from the ISP connection and
close your browser. Then reconnect and open the browser. If you still get
the error, you may have a problem with your Internet connection or ISP.
Connecting to a Web site takes too long
Many factors can affect Internet performance:
■
The condition of the telephone lines in your residence or at your local
telephone company
■
The condition of the Internet computers to which you connect and
the number of users accessing those computers
■
The complexity of graphics and multimedia on Web pages
■
Having multiple Web browsers open, performing multiple downloads,
and having multiple programs open on your computer
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Chapter 18: Troubleshooting
People are sending you e-mail messages, but you have not received
any mail
■
Click the receive button in your e-mail program.
■
Make sure your account with your Internet Service Provider (ISP) is set
up properly. Contact your ISP technical support for help.
Keyboard
The external keyboard does not work
■
Make sure the keyboard cable is plugged in correctly.
■
Try a keyboard that you know works to make sure the keyboard port
works.
■
If you spilled liquid in the keyboard, turn off the computer and unplug
the keyboard. Clean the keyboard and turn it upside down to drain it.
Let the keyboard dry before using it again.
A keyboard character keeps repeating or you receive a “Keyboard
stuck” or “Key failure” error message
■
Make sure that nothing is resting on the keyboard.
■
Make sure a key is not stuck. Press each key to loosen a key that might
be stuck, then restart the computer.
LCD panel
The screen area is not correct
■
Change the screen area and color depth from the Display Properties
dialog box. For more information, see “Adjusting the color depth” on
page 152 and “Adjusting the screen area” on page 154.
The text on the display is dim or difficult to read
266
■
Adjust the brightness controls.
■
Move the computer away from sources of electrical interference such as
televisions, unshielded speakers, microwaves, fluorescent lights, and
metal beams or shelves.
■
Change the display settings. For more information, see “Adjusting the
screen and desktop settings” on page 152.
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Troubleshooting
Memory
You receive a “Memory error” message
■
Make sure the memory modules are inserted correctly in the memory bay
slot. For more information, see “Installing memory” on page 172.
■
Use diagnostic programs to help determine if a memory module is failing.
For more information, see “Installing memory” on page 172.
You receive a “Not enough memory” error message
■
Close all programs, then restart the computer.
Modem
Your modem does not dial or does not connect
■
Make sure your computer is connected to the telephone line and the
telephone line has a dial tone. Use the Setup card to make sure that the
connections have been made correctly.
■
Make sure that the modem cable is less than 6 feet (1.8 meters) long.
■
Remove any line splitters or surge protectors from your telephone line,
then check for a dial tone by plugging a working telephone into the
telephone wall jack.
■
If you have additional telephone services such as call waiting, call
messaging, or voice mail, make sure that all messages are cleared and call
waiting is turned off before using the modem. Contact your telephone
service to get the correct code to temporarily turn off the service. Also
make sure the modem dialing properties are set appropriately.
To check the dialing properties:
Click Start, then select Settings, then Control Panel. The Control Panel
window opens.
If you do not see the Modems icon, click view all control panel options.
Double-click the Modems icon, then click Dialing Properties. The
Dialing Properties window opens.
Make sure all settings are correct.
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Chapter 18: Troubleshooting
■
Disconnect any answering machine, fax machine, or printer that is on
the same line as the modem. You should not have these devices plugged
into the same telephone line as the modem.
■
Make sure that you are not using a digital, rollover, or PBX line. These
lines do not work with your modem.
■
Check for line noise (scratchy, crackling, or popping sounds). Line noise
is a common problem that can cause the modem to connect at a slower
rate, abort downloads, or even disconnect. The faster the modem, the
less line noise it can tolerate and still work properly.
■
Listen to the line using your telephone. Dial a single number (such as 1).
When the dial tone stops, listen for line noise. Wiggle the modem cable
to see if that makes a difference. Make sure the connectors are free from
corrosion and all screws in the wall or telephone wall jack are secure.
■
You can also call your telephone service and have them check the
telephone line for noise or low line levels.
■
Try another telephone line (either a different telephone number in your
house or a telephone line at a different location). If you can connect on
this line, call your telephone company.
■
Try connecting with the modem at a lower connection speed. If reducing
the connect speed lets you connect, contact your telephone company.
The telephone line may be too noisy.
You cannot connect to the Internet
268
■
The ISP may be having technical difficulties. Contact your ISP technical
support for help.
■
See if the modem works with a different communications program. The
problem may be with just one program.
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Troubleshooting
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates over public
telephone lines to 53K. Other factors, such as line noise, telephone service
provider equipment, or ISP limitations, may lower the speed even further.
Upload (sending data out from your computer) speeds are limited to 33.6 K
for V.90 modems and 48K for V.92 modems.
■
Check your modem connection speed and dial-up network (DUN)
connections by accessing the gateway.your.way dial-up server. The server
also contains drivers, patches, and updates for current Gateway hardware
and software.
The server provides a secure connection and is a stand-alone server. You
cannot use it to access the Internet. The server cannot be accessed
Mondays from 8:00 a.m. to 12:00 p.m. Central Time, when the server is
backed up.
To access the gateway.your.way dial-up server:
Insert Disc 1 of the System Restoration Kit.
Select Help.
Click Support Web Site, then follow the on-screen instructions.
To check your modem connection speed, select the Direct Dial option.
After your modem connects, move the mouse cursor over the Dial-Up
Networking icon (located next to the clock on your Taskbar), your
modem connection speed appears.
Your fax communications program only sends and receives faxes at
14,400 bps when you have a 56K modem
Current fax technology only supports a maximum send and receive rate of
14,400 bps.
The modem is not recognized by the computer
■
Make sure the line connected to the modem is working and plugged into
the appropriate port on the modem. Use the Setup card to make sure that
the connections have been made correctly.
■
If the modem shares the telephone line with another device, make sure
the telephone line is not in use (for example, someone is on the
telephone, or another modem is in use).
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Chapter 18: Troubleshooting
■
Use the modem cable that came with your computer. Some telephone
cables do not meet required cable standards and may cause problems with
the modem connection.
■
Shut down and restart your computer.
■
Reinstall the device driver. For more information, see “Reinstalling Device
Drivers” on page 233.
■
Run Windows modem diagnostics.
To run modem diagnostics:
Close all open programs.
Click Start, then select Settings, then Control Panel. The Control Panel
opens.
If you do not see the Modems icon, click view all control panel options.
Double-click the Modems icon. The Modems Properties dialog box
opens.
Click the Diagnostic tab, click the COM port next to the name of the
modem, then click More Info. The Modem Info dialog box opens.
If information about the modem appears, the modem passed
diagnostics. If no modem information is available, a white screen
appears with no data, or if you get an error such as “port already
open” or “the modem has failed to respond,” the modem did not
pass diagnostics. Contact Gateway Technical Support.
The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it begins handshaking.
Handshaking is a digital “getting acquainted” conversation between the two
modems that establishes connection speeds and communication protocols.
You may hear this communication as unusual sounds when the modems first
connect. If the sounds are too loud, you can turn the modem volume down.
To turn down the modem volume:
270
Click Start, then select Settings, then Control Panel. The Control Panel
window appears.
If you do not see the Modems icon, click view all control panel options.
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Troubleshooting
Double-click the Modems icon. The Modems Properties dialog box
appears.
Click the General tab, select your modem, then click Properties.
Adjust the Speaker volume control.
Click OK.
You received an “Unable to establish protocols” error message
■
Reinstall dial-up networking and dial-up networking components.
To reinstall dial-up networking:
Click Start, then select Settings, then Control Panel. The Control Panel
window opens.
Click/Double-click the Add/Remove Programs icon, then click the
Windows Setup tab.
Double-click Communications.
Click to clear the Dial-Up Networking check box, then click OK twice.
The System Settings Change dialog box opens.
Click Yes. The computer restarts.
Click Start, then select Settings, then Control Panel. The Control Panel
window opens.
Click/Double-click the Add/Remove Programs icon, then click the
Windows Setup tab.
Double-click Communications.
10
Click to select the Dial-Up Networking check box, then click OK twice.
The System Settings Change dialog box opens.
Click Yes. The computer restarts. If you are asked to insert your
System Restoration Kit CD, do so.
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Chapter 18: Troubleshooting
To reinstall dial-up networking components:
Click Start, then select Settings, then Control Panel. The Control Panel
window opens.
If you do not see the Network icon, click view all control panel options.
Double-click the Network icon.
If TCP/IP is not included in the Network Components list, click Add,
then select Protocol, Add, then Microsoft as the manufacturer. Click
TCP/IP on the right side of the dialog box, then click OK.
Click Client for Netware Networks (if included), then click Remove.
Click IPX/SPX (if included), then click Remove.
Click NetBeui (if included), then click Remove.
Make sure the Primary Network Logon field is set to Windows Logon.
Click OK twice, then restart the computer.
Mouse
The external mouse does not work
■
Make sure that the mouse cable is plugged in correctly.
■
Try a mouse you know is working to make sure the mouse port works.
■
Shut down and restart your computer.
The external mouse works erratically
■
Clean the mouse. For more information, see “Cleaning the mouse” on
page 231.
Networks
You cannot connect to your company network
272
■
Every network is unique. Contact your company computer department
or network administrator for help.
■
If your system came equipped with an internal wireless device, do not
operate the wireless device unless the system is fully assembled.
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Troubleshooting
Passwords
The computer does not accept your password
■
Make sure that CAPS
password.
LOCK
and PAD
LOCK
are turned off, then retype the
You forgot your startup password
■
The password feature (which is set in the BIOS Setup utility) is very secure,
with no easy way to recover a forgotten password. You must return your
computer for repair. Call Gateway Technical Support for instructions.
PC Cards
You installed a PC Card and now your computer is having problems
■
Make sure that the PC Card you installed is not causing a system resource
conflict. For more information on resource conflicts, see “Device
installation” on page 262.
Power
Your computer is not working on AC power
■
Make sure your AC adapter is connected properly to your computer. For
more information, see “Connecting the AC adapter” on page 28.
■
If your system is plugged into a surge protector, make sure the surge
protector is securely connected to an electrical outlet, switched on, and
working properly. To test the outlet, plug a working device, such as a
lamp, into the outlet and turn it on.
■
Make sure the AC adapter cables are free from cuts or damage. Replace
any damaged cables.
Your computer is not working on battery power
■
Make sure the battery is installed properly. For more information, see
“Changing the main battery” on page 132.
■
Make sure the battery is fully recharged. For more information, see
“Recharging the battery” on page 131.
■
Make sure the battery is calibrated correctly. For more information, see
“Recalibrating the battery” on page 229.
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Chapter 18: Troubleshooting
Your computer will not turn off, even after pressing the power button
for five seconds
■
If your system has “frozen,” and pressing the power button for five
seconds does not turn it off, insert a straightened paper clip into the reset
hole on the bottom of your notebook.
Printer
The printer will not turn on
■
Make sure the power cable is plugged into an AC power source.
The printer is on but will not print
■
Check the cable between the printer and the computer. Make sure it is
connected to the proper port.
■
Many printers have an online/offline button that you may need to press
so the printer can start printing. Press the button to put the printer
online.
■
Check the connector and cable for bent or broken pins.
■
Reinstall the printer driver. Use the manual that came with your printer
for instructions on installing the printer driver.
■
If the printer you want to print to is not the default printer, make sure
you have selected it in the printer setup.
To set a default printer:
274
Click Start, then select Settings, then Printers.
Right-click on the name of the printer you want to be the default
printer, then select Set as Default.
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Troubleshooting
You receive a “Printer queue is full” error message
■
Make sure the printer is not set to work offline.
To make sure the printer is not set to work offline:
Click Start, then select Settings, then Printer.
Double-click the icon for the printer you want to use.
Select Printer. If there is a Use Printer Offline option on the menu, click
to clear the check mark.
■
Wait until files have been printed before sending additional files to the
printer.
■
If you print large files or many files at one time, you may want to add
additional memory to the printer. Consult the printer documentation for
instructions for adding additional memory.
You receive a “Printer is out of paper” error message
■
After adding paper, make sure the printer is online. Most printers have
an online/offline button that you need to press after adding paper.
ScanDisk
When you started your computer, it ran ScanDisk
The computer probably had its power interrupted or was improperly shut
down. Windows automatically runs ScanDisk at startup when the computer
was improperly shut down.
ScanDisk fixes errors on the hard drive to minimize data loss. To prevent
ScanDisk from running when you start your computer, make sure you always
shut down by selecting Shut Down from the Start menu.
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Chapter 18: Troubleshooting
Sound
You are not getting sound from the speakers
■
Make sure the Windows volume control is turned up by clicking the
taskbar speaker icon.
■
Make sure that Mute is not selected. For more information, see “Adjusting
the volume” on page 102.
Video
The screen is too dark
■
Adjust the brightness using the system keys.
The external monitor is not working
■
Make sure that the monitor power is turned on and that the video cable
is properly connected.
The LCD panel has pixels that are always dark or too bright
■
276
This condition is normal and inherent in the TFT technology used in
active-matrix LCD screens. Gateway’s inspection standards keep these to
a minimum. If you feel these pixels are unacceptably numerous or dense
on your display, contact Gateway Technical Support to identify whether
a repair or replacement is justified based on the number of pixels affected.
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Telephone support
Telephone support
Before calling Gateway Technical Support
If you have a technical problem with your computer, follow these
recommendations before contacting Gateway Technical Support:
■
Make sure that your computer is connected properly to a grounded
AC outlet that is supplying power. If you use a power strip, make sure
that it is switched on.
■
If a peripheral device, such as a keyboard or mouse does not appear to
work, make sure that all cables are plugged in securely.
■
If you have recently installed hardware or software, make sure that you
have installed it according to the instructions provided with it. If you
did not purchase the hardware or software from Gateway, refer to the
manufacturer documentation and technical support resources.
■
If you have “how to” questions about using a program, consult:
■
■
Online Help
■
Printed documentation
■
The Microsoft Windows documentation
■
The software publisher’s Web site
Consult the troubleshooting section of this chapter.
Warning
To avoid bodily injury, do not attempt to troubleshoot your
computer problem if:
Power cords or plugs are damaged
Liquid has been spilled into your computer
■
Your computer was dropped
■
The cabinet was damaged
Instead, unplug your computer and contact a qualified
computer technician.
■
■
■
Have your customer ID, serial number, and order number available, along
with a detailed description of your issue, including the exact text of any
error messages, and the steps you have taken.
■
Verify that the computer is nearby at the time of your call. The technician
may have you follow appropriate troubleshooting steps while on the line.
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Chapter 18: Troubleshooting
Telephone numbers
You can access the following services through your telephone to get answers
to your questions:
Resource
Service description
How to reach
Automated
troubleshooting
system (ATS)
Use an automated menu system and your
telephone keypad to find answers to common
problems.
800-846-2118 (US)
877-709-2945 (Canada)
Fax on demand
support
Order a catalog of documents on common
problems, then order documents by document
numbers. The documents will be faxed to you.
800-846-4526 (US)
877-709-2951 (Canada)
Gateway’s
fee-based
software
tutorial service
Get tutorial assistance for software issues billed
by the minute.
800-229-1103 (charged to
your credit card)
900-555-4695 (charged to
your telephone bill)
Gateway
Technical
Support
Talk to a Gateway Technical Support
representative about a non-tutorial technical
support question. (Refer to “Before calling
Gateway Technical Support” on page 277
before calling.)
800-846-2301 (US)
800-846-3609 (Canada
and Puerto Rico)
(605) 232-2191 (all other
countries)
TDD Technical Support (for hearing impaired) is
available:
(800) 846-1778 (TDD)
Weekdays 6:00 a.m.- 8:00 p.m. Central Time
Weekends 6:00 a.m.- 5:00 p.m. Central Time
America Online
Get support for your America Online ISP
account
800-827-6364 (US)
CompuServe
Get support for your CompuServe ISP account
800-848-8990 (US)
Sales,
accounting,
and warranty
Get information about available systems, pricing
orders, billing statements, warranty service, or
other non-technical issues.
800-846-2000 (US)
888-888-2037 (Canada)
278
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Solo9550.book Page 279 Tuesday, June 19, 2001 3:18 PM
Tutoring and training
Tutoring and training
Gateway's Technical Support professionals cannot provide hardware and
software training or tutorial services. Instead, Gateway recommends the
following tutoring and training resources.
Self-help
If you have how-to questions about using your Gateway-supplied hardware or
software, consult the following resources:
■
The printed or online manual that came with your hardware or software.
In many cases, additional product information and online manuals for
Gateway-supplied hardware can be found in our Web site's
Documentation Library.
■
This user's guide.
■
The software publisher's Web site.
Tutoring
For help on using hardware or software that came with your Gateway
computer, contact Gateway's fee-based tutorial hotline:
■
(800) 229-1103 (rate charged per minute; charged to a major credit card.)
■
(900) 555-4695 (rate charged per minute; charged to your telephone bill.)
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Chapter 18: Troubleshooting
Training
Gateway provides the following in-person and computerized training:
Resource
Service description
For more information
In-Store Training
at Gateway
Country stores
Our friendly and knowledgeable software
trainers can teach you how to use the Internet
and the most popular software programs,
including Microsoft Word, Excel, and
PowerPoint.
www.gateway.com/
about/country/
softwaretraining.shtml
Gateway CD
Learning
Libraries
A variety of courses and tutorials are available
on CD. Select from several easy-to-use learning
libraries.
www.gateway.com/
software/training/
learning_library.shtml
Online Training
from
Learn@Gateway
More than 450 online courses are available from
Learn@Gateway. All you have to do is go online
and log in. You select the subject matter, and the
learning format (self-paced tutorials or virtual
classrooms), all from the comfort of your
computer.
www.learnatgateway.com/
280
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Safety,
Regulatory, and
Legal Information
Important safety information
Your Gateway system is designed and tested to meet the latest standards for safety of information
technology equipment. However, to ensure safe use of this product, it is important that the
safety instructions marked on the product and in the documentation are followed.
Warning
Always follow these instructions to help guard against
personal injury and damage to your Gateway system.
Setting up your system
■
Read and follow all instructions marked on the product and in the documentation before you
operate your system. Retain all safety and operating instructions for future use.
■
Do not use this product near water or a heat source such as a radiator.
■
Set up the system on a stable work surface.
■
The product should be operated only from the type of power source indicated on the rating
label.
■
If your computer has a voltage selector switch, make sure that the switch is in the proper
position for your area. The voltage selector switch is set at the factory to the correct voltage.
■
Openings in the computer case are provided for ventilation. Do not block or cover these
openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the system
for ventilation when you set up your work area. Never insert objects of any kind into the
computer ventilation openings.
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Appendix A: Safety, Regulatory, and Legal Information
■
Some products are equipped with a three-wire power cord to make sure that the product is
properly grounded when in use. The plug on this cord will fit only into a grounding-type
outlet. This is a safety feature. If you are unable to insert the plug into an outlet, contact an
electrician to install the appropriate outlet.
■
If you use an extension cord with this system, make sure that the total ampere rating on the
products plugged into the extension cord does not exceed the extension cord ampere rating.
■
If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the
antenna or cable system is electrically grounded to provide some protection against voltage
surges and buildup of static charges.
Care during use
■
Do not walk on the power cord or allow anything to rest on it.
■
Do not spill anything on the system. The best way to avoid spills is to avoid eating and
drinking near your system.
■
Some products have a replaceable CMOS battery on the system board. There is a danger of
explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or
equivalent type recommended by the manufacturer. Dispose of batteries according to the
manufacturer’s instructions.
■
When the computer is turned off, a small amount of electrical current still flows through the
computer. To avoid electrical shock, always unplug all power cables and modem cables from
the wall outlets before cleaning the system.
■
Unplug the system from the wall outlet and refer servicing to qualified personnel if:
■
The power cord or plug is damaged.
■
Liquid has been spilled into the system.
■
The system does not operate properly when the operating instructions are followed.
■
The system was dropped or the cabinet is damaged.
■
The system performance changes.
Replacement parts and accessories
Use only replacement parts and accessories recommended by Gateway.
Important
Caution
282
Do not use Gateway products in areas classified as
hazardous locations. Such areas include patient care
areas of medical and dental facilities, oxygen-laden
environments, or industrial facilities.
To reduce the risk of fire, use only No. 26 AWG or larger
telecommunications line cord.
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Regulatory compliance statements
Regulatory compliance statements
Wireless Guidance
Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices),
operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. The
following section is a general overview of considerations while operating a wireless device.
Additional limitations, cautions, and concerns for specific countries are listed in the specific
country sections (or country group sections). The wireless devices in your system are only
qualified for use in the countries identified by the Radio Approval Marks on the system rating
label. If the country you will be using the wireless device in, is not listed, please contact your
local Radio Approval agency for requirements. Wireless devices are closely regulated and use may
not be allowed.
The power output of the wireless device or devices that may be embedded in your notebook is
well below the RF exposure limits as known at this time. Because the wireless devices (which may
be embedded into your notebook) emit less energy than is allowed in radio frequency safety
standards and recommendations, Gateway believes these devices are safe for use. Regardless of
the power levels, care should be taken to minimize human contact during normal operation.
As a general guideline, a separation of 20 cm (8 inches) between the wireless device and the
body, for use of a wireless device near the body (this does not include extremities) is typical. This
device should be used more than 20 cm (8 inches) from the body when wireless devices are on
and transmitting.
Some circumstances require restrictions on wireless devices. Examples of common restrictions are
listed below:
Warning
Radio frequency wireless communication can interfere
with equipment on commercial aircraft. Current aviation
regulations require wireless devices to be turned off while
traveling in an airplane. 802.11B (also known as wireless
Ethernet or Wifi) and Bluetooth communication devices are
examples of devices that provide wireless communication.
Warning
In environments where the risk of interference to other
devices or services is harmful or perceived as harmful, the
option to use a wireless device may be restricted or
eliminated. Airports, Hospitals, and Oxygen or flammable
gas laden atmospheres are limited examples where use
of wireless devices may be restricted or eliminated. When
in environments where you are uncertain of the sanction
to use wireless devices, ask the applicable authority for
authorization prior to use or turning on the wireless device.
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Appendix A: Safety, Regulatory, and Legal Information
284
Warning
Every country has different restrictions on the use of
wireless devices. Since your system is equipped with a
wireless device, when traveling between countries with
your system, check with the local Radio Approval
authorities prior to any move or trip for any restrictions on
the use of a wireless device in the destination country.
Warning
If your system came equipped with an internal embedded
wireless device, do not operate the wireless device unless
all covers and shields are in place and the system is fully
assembled.
Warning
Wireless devices are not user serviceable. Do not modify
them in any way. Modification to a wireless device will void
the authorization to use it. Please contact Gateway for
service.
Warning
Only use drivers approved for the country in which the
device will be used. See the Gateway System Restoration
Kit, or contact Gateway Technical Support for additional
information.
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Regulatory compliance statements
United States of America
Federal Communications Commission (FCC)
Intentional emitter per FCC Part 15
Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices),
operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This
section is only applicable if these devices are present. Refer to the system label to verify the
presence of wireless devices.
Wireless devices that may be in your system are only qualified for use in the United States of
America if an FCC ID number is on the system label.
The FCC has set a general guideline of 20 cm (8 inches) separation between the device and the
body, for use of a wireless device near the body (this does not include extremities). This device
should be used more than 20 cm (8 inches) from the body when wireless devices are on. The
power output of the wireless device (or devices), which may be embedded in your notebook, is
well below the RF exposure limits as set by the FCC.
Operation of this device is subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference recieved, including
interference that may cause undesired operation of the device.
Warning
Wireless devices are not user serviceable. Do not modify
them in any way. Modification to a wireless device will void
the authorization to use it. Please contact Gateway for
service.
Unintentional emitter per FCC Part 15
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio or television reception. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment does
cause interference to radio and television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of
the following measures:
■
Reorient or relocate the receiving antenna
■
Increase the separation between the equipment and receiver
■
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected
■
Consult the dealer or an experienced radio/TV technician for help.
Compliance Accessories: The accessories associated with this equipment are: shielded video
cable when an external monitor is connected. These accessories are required to be used in order
to ensure compliance with FCC rules.
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Appendix A: Safety, Regulatory, and Legal Information
Declaration of conformity
Responsible party:
Gateway Companies, Inc.
610 Gateway Drive, North Sioux City, SD 57049
(605) 232-2000 Fax: (605) 232-2023
Product:
■
Solo 9500
■
Solo 9550
This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation.
Caution
286
Changes or modifications not expressly approved by
Gateway could void the FCC compliance and negate your
authority to operate the product.
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Regulatory compliance statements
Telecommunications per FCC part 68
(applicable to products fitted with USA modems)
Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules. On
the computer or modem card is a label that contains the FCC registration number and Ringer
Equivalence Number (REN) for this device. If requested, this information must be provided to the
telephone company.
An FCC-compliant telephone line cord with a modular plug is required for use with this device.
The modem is designed to be connected to the telephone network or premises wiring using a
compatible modular jack which is Part 68-compliant. See installation instructions for details.
The Ringer Equivalence Number (REN) is used to determine the number of devices which may be
connected to the telephone line. Excessive RENs on a telephone line may result in the devices
not ringing in response to an incoming call. In most areas, the sum of RENs should not exceed
five (5.0). To be certain of the number of devices that may be connected to a line, as determined
by the total RENs, contact the local telephone company.
If this device causes harm to the telephone network, the telephone company will notify you in
advance that temporary discontinuance of service may be required. The telephone company may
request that you disconnect the equipment until the problem is resolved.
The telephone company may make changes in its facilities, equipment, operations, or procedures
that could affect the operation of this equipment. If this happens the telephone company will
provide advance notice in order for you to make necessary modifications to maintain
uninterrupted service.
This equipment cannot be used on telephone company-provided coin service. Connection to
party line service is subject to state tariffs. Contact the state public utility commission or public
service commission for information.
When programming or making test calls to emergency numbers:
■
Remain on the line and briefly explain to the dispatcher the reason for the call.
■
Perform such activities in the off-peak hours such as early morning or late evenings.
The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person
to use a computer or other electronic device to send any message via a telephone fax machine
unless such message clearly contains, in a margin at the top or bottom of each transmitted page
or on the first page of the transmission, the date and time it is sent, an identification of the
business, other entity, or other individual sending the message, and the telephone number of the
sending machine or such business, other entity, or individual. Refer to your fax communication
software documentation for details on how to comply with the fax-branding requirement.
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Appendix A: Safety, Regulatory, and Legal Information
Canada
Industry Canada (IC)
Intentional emitter per RSS 210
Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices),
operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This
section is only applicable if these devices are present. Refer to the system label to verify the
presence of wireless devices.
Wireless devices that may be in your system are only qualified for use in Canada if an Industry
Canada ID number is on the system label.
As a general guideline, a separation of 20 cm (8 inches) between the wireless device and the
body, for use of a wireless device near the body (this does not include extremities) is typical. This
device should be used more than 20 cm (8 inches) from the body when wireless devices are on.
The power output of the wireless device (or devices), which may be embedded in your notebook,
is well below the RF exposure limits as set by Industry Canada.
Operation of this device is subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference recieved, including
interference that may cause undesired operation of the device.
Warning
To prevent radio interference to licensed service, this
device is intended to be operated indoors and away from
windows to provide maximum shielding. Equipment (or its
transmit antenna) that is installed outdoors is subject to
licensing.
Warning
Wireless devices are not user serviceable. Do not modify
them in any way. Modification to a wireless device will void
the authorization to use it. Please contact Gateway for
service.
Unintentional emitter per ICES-003
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital
apparatus as set out in the radio interference regulations of Industry Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage
radioélectrique édicté par Industrie Canada.
288
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Regulatory compliance statements
Telecommunications per DOC notice
(for products fitted with an IC-compliant modem)
The Industry Canada label identifies certified equipment. This certification means that the
equipment meets certain telecommunications network protective, operation, and safety
requirements. The Department does not guarantee the equipment will operate to the users’
satisfaction.
Before installing this equipment, users should make sure that it is permissible to be connected to
the facilities of the local telecommunications company. The equipment must also be installed
using an acceptable method of connection. In some cases, the inside wiring associated with a
single-line individual service may be extended by means of a certified connector assembly. The
customer should be aware that compliance with the above conditions may not prevent
degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility
designated by the supplier. Any repairs or alterations made by the user to this equipment, or
equipment malfunctions, may give the telecommunications company cause to request the user
to disconnect the equipment.
Users should make sure for their own protection that the electrical ground connections of the
power utility, telephone lines, and internal metallic water pipe system, if present, are connected
together. This precaution may be particularly important in rural areas.
Warning
To avoid electrical shock or equipment malfunction do not
attempt to make electrical ground connections by yourself.
Contact the appropriate inspection authority or an
electrician, as appropriate.
The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication
of the maximum number of terminals allowed to be connected to a telephone interface. The
termination on an interface may consist of any combination of devices subject only to the
requirement that the sum of the Ringer Equivalence Numbers of all the devices does not
exceed 5.
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Appendix A: Safety, Regulatory, and Legal Information
Mexico
Intentional emitter
Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices),
operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This
section is only applicable if these devices are present. Refer to the system label to verify the
presence of wireless devices.
Wireless devices that may be in your system are only qualified for use in Mexico if a SCT ID is on
the system label.
As a general guideline, a separation of 20 cm (8 inches) between the wireless device and the
body, for use of a wireless device near the body (this does not include extremities) is typical. This
device should be used more than 20 cm (8 inches) from the body when wireless devices are on.
The power output of the wireless device (or devices), which may be embedded in your notebook,
is well below the RF exposure limits as set by SCT.
Unintentional emitter
At this time there are no mandatory requirements for Unintentional Emitters, however this
device does comply with multiple requirements for other countries and regions as listed on the
system label and in the users manual.
European Union
The following information is only applicable to systems labeled with the CE mark
European directives
This Information Technology Equipment has been tested and found to comply with the
following European directives:
290
■
EMC Directive 89/336/EEC with amending directives 92/31/EEC & 93/68/EEC as per
- EN 55022:1998 Class B
- EN 61000-3-2:1995
- EN 61000-3-3:1995
- EN 55024:1998
■
Low Voltage Directive (Safety) 73/23/EEC as per EN 60950:1992(A1/A2/A3/A4/A11)
■
Radio and Telecom Terminal Equipment Directive 199/5/EC as per
- CTR21:1998 (if fitted with a modem device)
- ETS 300 328-2:2000 (if fitted with a 2.4 GHz band embedded wireless device)
- ETS 301 489-1:2000 (if fitted with a 2.4 GHz band embedded wireless device)
- ETS 301 489-17:2000 (if fitted with a 2.4 GHz band embedded wireless device)
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Regulatory compliance statements
European radio approval information
(for products fitted with EU-approved radio devices)
This Product is a Notebook computer; low power, Radio LAN type devices (radio frequency (RF)
wireless communication devices), operating in the 2.4 GHz band, may be present (embedded) in
your notebook system which is intended for home or office use. This section is only applicable if
these devices are present. Refer to the system label to verify the presence of wireless devices.
Wireless devices that may be in your system are only qualified for use in the European Union or
associated areas if a CE mark with a Notified Body Registration Number and the Alert Symbol is
on the system label.
The power output of the wireless device or devices that may be embedded in you notebook is
well below the RF exposure limits as set by the European Commission through the R&TTE
directive.
European States qualified under wireless approvals:
EU
Austria, Belgium, Denmark, Finland, France (with frequency restrictions),
Germany, Greece, Ireland, Italy, Luxembourg, The Netherlands, Portugal,
Spain, Sweden and the United Kingdom.
Accept EU
Iceland, Liechtenstein, Norway and Switzerland
European States with restrictions on use:
EU
In France, the frequency range is restricted to 2446-2483.5 MHz for devices
above 10 mW transmitting power such as wireless LAN.
Accept EU
No limitations at this time.
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Appendix A: Safety, Regulatory, and Legal Information
European telecommunication information
(for products fitted with EU-approved modems)
Marking by the symbol
indicates compliance of this equipment to the Radio and Telecom
Terminal Equipment Directive 1999/5/EC. Such marking is indicative that this equipment meets
or exceeds the following technical standards:
CTR 21 (1998) - Attachment requirements for pan-European approval for connection to the
analogue Public Switched Telephone Networks (PSTNs) of TE (excluding TE supporting voice
telephony services) in which network addressing, if provided, is by means of Dual Tone
Multi-Frequency (DTMF) signaling.
Warning
Although this equipment can use either loop disconnect
(pulse) or DTMF (tone) signaling, only the performance of
the DTMF signaling is subject to regulatory requirements
for correct operation. It is therefore strongly recommended
that the equipment is set to use DTMF signaling for access
to public or private emergency services. DTMF signaling
also provides faster call setup.
This equipment has been approved to Council Decision 98/482/EEC—“CTR 21” for
Pan-European single terminal connection to the Public Switched Telephone Network (PSTN).
However, due to differences between the individual PSTNs provided in different countries, the
approval does not, of itself, give an unconditional assurance of successful operation on every
PSTN termination point. In the event of problems, you should contact Gateway customer
support.
292
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Regulatory compliance statements
Japan
Wireless devices
Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices),
operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This
section is only applicable if these devices are present. Refer to the system label to verify the
presence of wireless devices.
Wireless devices that may be in your system are only qualified for use in Japan if a TELEC ID is
on the system label.
Operational guidelines for 2.4 GHz band wireless equipment (if equipped)
This equipment uses the 2.4 GHz ISM frequency band. The ISM band is the industrial, scientific,
and medical device band. Devices that might also use this band are microwave ovens, other LAN
devices, amateur radio stations, licensed premises radio stations, and non-licensed specified
low-power radio stations.
Prior to setting up your device:
1 Make sure that there are no other devices in your area using the same frequency band.
2 Change the channel, location, or discontinue device use if you are interfering with any other
radio station.
3 Contact Gateway if you have any problems with this device.
2.4DS4
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Appendix A: Safety, Regulatory, and Legal Information
VCCI statement
This equipment is in the Class B category (Information Technology Equipment to be used in a
residential area or an adjacent area thereto) and conforms to the standards set by the Voluntary
Control Council for Interference by Information Technology Equipment aimed at preventing
radio interference in such residential areas. When used near a radio or TV receiver, it may
become the cause of radio interference. Read instructions for correct handling.
294
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Regulatory compliance statements
Australia and New Zealand
Wireless devices
Low power, Radio LAN type devices (radio wave (RF) wireless communication devices), operating
in the 2.4 GHz Band, may be present (embedded) in your notebook system. This section is only
applicable if these devices are present. Refer to the system label to verify the presence of wireless
devices.
Wireless devices that may be in your system are only qualified for use Australia and New Zealand
if a C-tick mark and registration number is on the system label.
The power output of the wireless device or devices that may be embedded in your notebook is
well below the RF exposure limits as set by the Australia Communications Authority (ACA) and
Radio Spectrum management Group (RSMG).
EMI statement
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to the Australian/New Zealand standard AS/NZS 3548 set out by the Australian
Communications Authority and the Radio Spectrum Management Agency.
New Zealand telecommunication statement
(for products fitted with Telepermit-approved modems)
The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has
accepted that the item complies with minimum conditions for connection to its network. It
indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
Above all, it provides no assurance that any item will work correctly in all respects with another
item of Telepermitted equipment of a different make or model, nor does it imply that any
product is compatible with all of Telecom's network services.
This equipment shall not be set up to make automatic calls to the Telecom ‘111’ Emergency
Service.
Important
Under power failure conditions, this telephone may not
operate. Make sure that a separate telephone, not
dependent on local power, is available for emergency use.
Some parameters required for compliance with Telecom’s Telepermit requirements are dependent
on the equipment (PC) associated with this device. The associated equipment shall be set to
operate within the following limits for compliance with Telecom’s specifications:
(a)There shall be no more than 10 calls to the same number within any 30-minute period for any
single manual call initiation, and
(b)The equipment shall go on-hook for a period of not less than 30 seconds between the end of
one attempt and the beginning of the next attempt.
The equipment shall be set to make sure that automatic calls to different numbers are spaced
such that there is no less than 5 seconds between the end of one call attempt and the beginning
of another.
The equipment shall be set to make sure that calls are answered between 3 and 30 seconds of
receipt of ringing.
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Appendix A: Safety, Regulatory, and Legal Information
Laser safety statement
All Gateway systems equipped with CD and DVD drives comply with the appropriate safety
standards, including IEC 825. The laser devices in these components are classified as “Class 1
Laser Products” under a US Department of Health and Human Services (DHHS) Radiation
Performance Standard. Should the unit ever need servicing, contact an authorized service
location.
Warning
296
Use of controls or adjustments or performance of
procedures other than those specified in this manual may
result in hazardous radiation exposure. To prevent
exposure to laser beams, do not try to open the enclosure
of a CD or DVD drive.
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Notices
Notices
Copyright © 2001 Gateway, Inc.
All Rights Reserved
4545 Town Centre Court
San Diego, CA 92121 USA
All Rights Reserved
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or
transmitted by any means or in any form, without prior consent in writing from Gateway.
The information in this manual has been carefully checked and is believed to be accurate. However, changes are
made periodically. These changes are incorporated in newer publication editions. Gateway may improve and/or
change products described in this publication at any time. Due to continuing system improvements, Gateway is
not responsible for inaccurate information which may appear in this manual. For the latest product updates,
consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special,
exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if
advised of the possibility of such damages.
In the interest of continued product development, Gateway reserves the right to make improvements in this
manual and the products it describes at any time, without notices or obligation.
Trademark Acknowledgments
1-800-GATEWAY, ActiveCPR, ALR, AnyKey, black-and-white spot design, CrystalScan, Destination, DestiVu, EZ
Pad, EZ Point, Field Mouse, Gateway 2000, Gateway Country, gateway.net, Gateway stylized logo, Perfect
Scholar, Solo, TelePath, Vivitron, stylized “G” design, and “You’ve got a friend in the business” slogan are
registered trademarks and black-and-white spotted box logo, GATEWAY, Gateway Astro, Gateway@Work,
Gateway Connected touch pad, Gateway Connected music player, Gateway Cyber:)Ware, Gateway
Education:)Ware, Gateway Flex Case, Gateway Gaming:)Ware, Gateway GoBack, Gateway Gold, Gateway
Learning:)Ware, Gateway Magazine, Gateway Micro Server, Gateway Money:)Ware, Gateway Music:)Ware,
Gateway Networking Solutions, Gateway Online Network (O.N.) solution, Gateway Photo:)Ware, Gateway
Professional PCs, Gateway Profile, Gateway Solo, green stylized GATEWAY, green stylized Gateway logo,
Gateway Teacher:)Ware, Gateway Video:)Ware, HelpSpot, InforManager, Just click it!, Learn@Gateway, Kids
BackPack, SERVE-TO-ORDER, Server Watchdog, SpotShop, Spotshop.com, and Your:)Ware are trademarks of
Gateway, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel
Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft
Corporation. All other product names mentioned herein are used for identification purposes only, and may be the
trademarks or registered trademarks of their respective companies.
Macrovision statement
If your computer has a DVD drive and an analog TV Out port, the following paragraph applies:
This product incorporates copyright protection technology that is protected by method claims of certain U.S.
patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of
this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home
and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse
engineering or disassembly is prohibited.
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Appendix A: Safety, Regulatory, and Legal Information
298
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Solo9550.book Page 299 Tuesday, June 19, 2001 3:18 PM
Index
AC adapter
connecting 28
connector 6, 20, 183, 190
damaged 28
defective 29
international adapters 136
accessories 9, 24
safety precautions 282
America Online 90, 200
application key 37
arrow keys 37
AU file 108
audio
digital jack 4, 183, 188
docking station settings 194
troubleshooting 276
audio CD
adding tracks to your library 113
editing track information 112
playing in Windows 98 105
playing in Windows Me 104
playing with MusicMatch 110
Audio DJ
using 100
Audio DJ controls 14
back 100
next 101
play 100
power 100
stop 100
volume 101
audio file
streaming 201
automobile/airplane power adapter 136
AVI file 108
background 157
backing up files 227
battery
alarm options 138, 140
bay 7, 21
changing 132
charge indicator 2, 14
charge status 130
conserving power 136
installing 132
installing second 134
low battery warning 143
managing power 136
meter 130
monitoring charge 130, 143
recalibrating 229
recharging 131
secondary 134
warning messages 130
bays
battery 7, 21, 132
memory 7, 21
modular 4, 7, 168, 170
RAM 7
second battery 134
BaySwap 168
Bluetooth 206, 207, 212
indicator 12
using while traveling 148
break key 38
brightness 38, 39
broadband Internet connection 47, 205
cable lock 20
docking station 188
port replicator 181
Caps Lock indicator 35
capturing video 120
CD
adding tracks to your library 113
drive 99
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editing track information 112
inserting 99
playing audio in Windows 98 105
playing audio in Windows Me 104
playing audio with MusicMatch 110
replacing drive module 168
troubleshooting 260
CD Player 105
changing bay modules 168, 170
clicking 43
close button 62
color
changing depth 153
changing number of 153
changing scheme 155
composite video (TV) out 5, 117, 183,
189
connecting
Ethernet 46
modem 45
to Internet 90
to TV 117
connections
analog out 189
audio 4, 17
composite video out 5, 19, 183,
189
digital audio out 4, 17, 183, 188
docking station 5, 19, 187
Ethernet 3, 16
external audio 4, 17
Firewire 3, 17, 120
game 183, 190
headphone 4, 17, 182, 192
IEEE 1394 3, 17, 120
joystick 183, 190
keyboard 5, 19, 184, 192
line in 4, 17, 182, 192
line out 182, 192
microphone 4, 17, 182, 192
MIDI 183, 190
modem 3, 18
monitor (VGA) 5, 19, 183, 190
300
mouse 5, 19, 184, 192
network 3, 16
NTSC/PAL out 5, 19, 183, 189
parallel 5, 19, 182, 189
port replicator 5, 19, 179
power 6, 20, 183, 190
printer 5, 19, 182, 189
PS/2 5, 19, 184, 192
S/PDIF 4, 17, 183, 188
serial 5, 19, 183, 190
speaker out 4, 17, 182, 192
S-Video out 183, 190
TV out 5, 19, 183, 189
USB 4, 17, 181, 188
VGA 5, 19, 183, 190
video out 5, 19, 183, 189, 190
copying
files and folders 67, 81
text and graphics 81
copyright notice 297
cover release latch 2, 14
Customer Care
Accounting 278
Sales 278
Warranty 278
customizing 151
cutting
files and folders 67, 81
text and graphics 81
data transfer speed 208
deleting files and folders 68, 81, 222
desktop 58
adjusting settings 152
buttons 59
changing background 157
changing color depth 153
changing color scheme 155
changing number of colors 153
icons 59, 81
device drivers 233
dialing codes 148
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dial-up networking
reinstalling 271
digital audio S/PDIF jack 4, 17, 183,
188
Disk Cleanup 222
Disk Defragmenter 225
diskette
inserting 98
diskette drive 98
indicator 35
troubleshooting 263
docking
docking station 193
port 5, 19, 180, 187
port replicator 185
release latch 180, 187
documentation
Gateway Web site 54
help 50
HelpSpot 50
online help 53
documents
creating 77
opening 79
printing 80
saving 78
double-clicking 43
downloading 93
dragging 44
drivers 233
locating in Windows NT 238
reinstalling in Windows 2000 234
reinstalling in Windows 98 234
reinstalling in Windows Me 234
reinstalling in Windows NT 240,
243, 246, 248
updating in Windows 2000 236
updating in Windows 98 236
updating in Windows Me 236
drives 64
CD/DVD 99
diskette 98
hard drive 175
installing and replacing 168
modular bay 4, 7
replacing hard drive 175
sharing 200
viewing contents 64
viewing files and folders 65
DVD
drive 99
inserting 99
playing 109
replacing drive module 168
troubleshooting 260
electrostatic discharge (ESD) 171
e-mail 88, 94
address 94
button 40
checking for messages 95
sending 94
emergency startup diskette 217
EmPower power adapter 136
Ethernet 204, 206, 211
connecting 46
jack 3, 16
external audio jack 4, 17
external monitor 5, 19, 38, 183, 190
EZ Pad touchpad 42
fan 16, 19, 22
Fast Ethernet 204, 206, 211
faxes
receiving and viewing 128
sending 125
sending from a program 127
setting up cover page 122
troubleshooting 269
files 64, 66
backing up 227
copying 67, 81
cutting 81
deleting 68, 81, 222
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finding 70, 71
moving 67
opening 43
pasting 81
renaming 81
searching for 70, 71
transferring 149
troubleshooting 264
viewing list 65
Find utility 74
finding files and folders 70, 71
Firewire 3, 17, 48, 120
Fn key 37, 38
folders 64, 66
copying 67, 81
creating 66
cutting 81
deleting 68, 81
finding 70, 71
moving 67
opening 43
pasting 81
renaming 81
searching for 70, 71
viewing list 65
fragmentation 225
Function key 38
function keys 37
game
multi-player 201
game port 183, 190
Gateway
Web address 54
Web site 54
Gateway Connected Home 202
components 203
shopping list 210
Gateway Connected Music Player 203
Gateway Connected Touchpad 203
gateway.your.way dial-up server 269
302
hard drive
checking for free space 221
defragmenting 225
indicator 34
replacing 175
scanning for errors on 223
troubleshooting 264
headphone jack 4, 17, 182, 192
help
button 41
online 53
using 50
HelpSpot 50
Getting Started 51
playing a video 52
starting 50
Hibernate mode 142
home office network 200
hot-swap indicator 15, 168
HPNA 204, 206, 210
hyperlinks 91
icons 59
selecting desktop 81
IEEE 1394 port 3, 17, 48, 120
IEEE 802.11b 205, 207
using while traveling 148
installing
bay modules 168, 170
docking station 193
hard drive 175
memory 172
PC Cards 166
PCI card 195
port replicator 185
Internet 88
button 41
connecting to 90
requirements to access 88
sharing access 200
Internet connection
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broadband 47, 205
troubleshooting 265, 268
Internet Explorer 59
Internet radio 115
Internet service provider (ISP) 88
connecting to 90
disconnecting from 90
setting up an account 89
IRQ conflicts 262
jacks
Ethernet 3, 16
Firewire 3, 17, 120
headphone 4, 17, 182, 192
IEEE 1394 3, 17, 120
line in 4, 17, 182, 192
line out 182, 192
microphone 4, 17, 182, 192
modem 3, 18
network 3, 16
S/PDIF 4, 17, 183, 188
speaker 4, 17, 182, 192
TV out 5, 19, 183, 189
joystick port 183, 190
Kensington cable lock 149
lock slot 6, 20, 181, 188
key combinations 38
keyboard
cleaning 231
port 5, 19, 184, 192
shortcuts 81
troubleshooting 266
keys
Break 38
brightness 38, 39
LCD/CRT 38
Pad Lock 38
Pause 38
Scroll Lock 38
standby 38
status 38
latch
cover release 14
LCD panel
troubleshooting 266
LCD/CRT key 38
lights
battery 2
power 2
line in jack 4, 17, 182, 192
line out jack 182, 192
line protector 148
line tester 148
lock
Kensington 6, 20, 149, 181, 188
maintenance
cleaning component exteriors 230
cleaning the case 230
cleaning the keyboard 231
cleaning the mouse 231
cleaning the screen 231
defragmenting 225
scheduling with Maintenance
Wizard 228
suggested schedule 216
Maintenance Wizard 228
maximize button 62
Media Player 108
memory
bay 7, 21
installing 172
removing 173
troubleshooting 267
menu bar 62
messages
checking e-mail 95
sending e-mail 94
microphone jack 4, 17, 182, 192
Microsoft Internet Explorer 59
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MIDI
file 108
port 183, 190
minimize button 62
model number 149
modem 3, 88
connecting 45
international adapter 148
jack 3, 18
troubleshooting 267
modular bay 3, 4, 7, 16, 18, 21, 22
modular drive
indicator 34
monitor port 5, 19, 183, 190
mouse
cleaning 231
port 5, 19, 184, 192
troubleshooting 272
moving
files 82
Internet settings 84
pointer 43
screen objects 44
MP3 file
creating 111
editing track information 112
playing 108
streaming 201
MPEG file 108
streaming 201
multi-function buttons
customizing 163
multimedia
playing a file with Windows Media
Player 108
playing audio CD 104, 105
playing DVD 109
recording audio 106
using Audio DJ 100
using Windows Media Player 104
multi-player game
playing 201
music library
304
building 113
changing settings 114
MusicMatch
building a music library 113
creating music files 111
editing track information 112
listening to Internet radio 115
playing audio CD 110
My Computer icon 59
My Documents folder 59
navigation keys 37
network
jack 3, 16
troubleshooting 272
network equipment shopping list 210
Norton Antivirus 219
NTSC/PAL out 5, 117, 183, 189
numeric keypad 37
online help 50, 53
opening
documents 79
files 43
folders 43
notebook 2
programs 43, 63
option bays
changing modules 168, 170
order status 56
Pad Lock 38
indicator 35
parallel port 5, 19, 48, 182, 189
password 149, 273
pasting
files and folders 67, 81
text and graphics 81
pause text scrolling 38
PC Card
Solo9550.book Page 305 Tuesday, June 19, 2001 3:18 PM
slot 3, 16, 166, 192
troubleshooting 273
PC Doctor 259
PCI card 195
peripheral devices 48
playing
AU file 108
audio CD in Windows 98 105
audio CD in Windows Me 104
audio CD using Audio DJ 100
audio CD with MusicMatch 110
audio file 107
AVI file 108
DVD 109
MIDI file 108
MP3 file 108
MPEG file 108
WAV file 108
Windows Media Player file 108
Plug and Play devices
IEEE 1394 support for 48
USB support for 48
pointer 42
moving 43
port options 3
port replicator
attaching notebook 185
separating notebook 186
ports
Firewire 3, 17, 48, 120
game 183, 190
IEEE 1394 3, 17, 48, 120
joystick 183, 190
MIDI 183, 190
monitor (VGA) 5, 19, 183, 190
parallel 5, 19, 48, 182, 189
printer 5, 19, 182, 189
PS/2 5, 19, 184, 192
serial 5, 19, 48, 183, 190
USB 4, 17, 48, 181, 188
power
AC adapter 136
advanced settings 138, 141
alarms 138, 140
automobile/airplane adapter 136
battery 136
button 38, 192
changing modes 137
changing settings in Windows 2000
138
changing settings in Windows 98
138
changing settings in Windows Me
138
changing settings in Windows NT
143
connector 6, 20
damaged cord 28, 29
EmPower adapter 136
Hibernate mode 137, 142
indicator 2, 14
management 136, 150
schemes 138, 139
SpeedStep settings 144
Standby/Resume 32
status pop-up menu 38
troubleshooting 273
printer
installing 48
parallel port 5, 19, 182, 189
sharing 201
troubleshooting 274
printing documents 80
programs
closing 81
opening 43, 63
reinstalling 254
PS/2 port 5, 19, 184, 192
radio
listening with MusicMatch 115
Radio Approval authorities 148
radio frequency wireless connections
148
RAM 172, 173
305
Solo9550.book Page 306 Tuesday, June 19, 2001 3:18 PM
recalibrating the battery 229
recharging the battery 131
recording
audio file 106
CD tracks 111
Recycle Bin 59
deleting files and folders 68
emptying 69
recovering files and folders 69
reinstalling
battery 132
bay modules 168
hard drive 175
memory 172
peripheral devices 85
printer 85
programs 86, 254
software 254
Windows 2000 252
Windows 98 252
Windows Me 252
Windows NT 253
removing files and folders 68, 81, 222
renaming files and folders 81
replacing
battery 132
bay modules 168
hard drive 175
memory 172
reset hole 7, 21
resolution
changing 154
right-clicking 43
S/PDIF 4, 17, 183, 188
safety
general precautions 281
guidelines for troubleshooting 257
saving documents 78
ScanDisk 223, 275
scanner
installing 48
306
sharing 201
screen
adjusting settings 152
changing area 154
changing color depth 153
changing number of colors 153
saver 159
troubleshooting 266, 276
screen objects
getting information 43
moving 44
selecting 43
Scroll Lock 38
indicator 35
Search utility 72
searching for files and folders 70, 71
security features
Kensington lock 181, 188
security while traveling 149
serial number 149
serial port 5, 19, 48, 183, 190
shortcut menus
accessing 43
shortcuts
closing programs 81
closing windows 81
copying 81
cutting 81
deleting files and folders 81
keyboard 81
pasting 81
renaming files and folders 81
selecting desktop icons 81
selecting items in a list 81
small office network 200
SO-DIMM 172
software
closing 81
opening 43, 63
reinstalling 254
sound
adjusting 102
changing docking station settings
Solo9550.book Page 307 Tuesday, June 19, 2001 3:18 PM
194
controls 102
muting 102
troubleshooting 276
Sound Recorder
making audio recordings 106
playing file 107
speakers 2, 14
SpeedStep technology 144
standby mode 38, 137
Start button 60
Start menu 63
starting
notebook 31
programs 43, 63
startup diskette 217
static electricity 171
status indicator
battery charge 14
Bluetooth 12
Caps Lock 35
diskette drive 35
hard drive 34
hot-swap 15
modular drive 34
Pad Lock 35, 38
power 14
Scroll Lock 35, 38
support tool
PC Doctor 259
surge protector 30
Suspend 38
S-Video out 117, 183, 190
system key combinations 38
system keys 37
taskbar 60
Technical Support 277, 278
Accounting 278
Sales 278
Warranty 278
technical support
automated troubleshooting 278
Chat with a Search Assistant 55
Chat with Customer Service 55
Chat with eSales Advisor 56
Chat with Gateway CoPilot 55
Customer Care 278
E-mail Customer Service 55
E-mail Tech Support 55
FaxBack support 278
Frequently Asked Questions 55
Gateway Update 55
order status 56
resources 277
tips before contacting 277
tutorial service 278
telephone
line protector 148
line tester 148
receiving and viewing faxes 128
sending a fax 125
sending faxes from a program 127
setting up fax cover page 122
telephone support 277
television
viewing display on 117
title bar 62
touchpad 42
buttons 42
changing settings 161
clicking 43
double-clicking 43
moving pointer 43
opening files, folders, and programs
43
right-clicking 43
selecting screen objects 43
training
CD 280
classroom 280
Learn@Gateway 280
Learning Libraries 280
transferring
files 82
307
Solo9550.book Page 308 Tuesday, June 19, 2001 3:18 PM
Internet settings 84
travel tips 147
troubleshooting
audio 276
CD/DVD drive 260
device installation 262
diskette drive 263
faxes 269
files 264
hard drive 264
Internet connection 265, 268
IRQ conflict 262
keyboard 266
LCD panel 266
memory 267
modem 267
mouse 272
network 272
passwords 273
PC Cards 273
power 273
printer 274
ScanDisk 275
screen 276
screen area 266
screen resolution 266
sound 276
video 276
Web site connection speed 265
turning off notebook 33
turning on notebook 31
tutoring
fee-based 279
TV out jack 5, 19, 117, 183, 189
undocking 194
USB
HPNA adapter 210
port 4, 17, 48, 181, 188
user-defined shortcut button 41
308
video
capture 120
composite video out jack 5, 19, 183,
189
S-Video out jack 183, 190
troubleshooting 276
video file
streaming 201
VideoWave IV 120
virus 219
protecting against 93, 219
removing with Norton AntiVirus
219
volume
adjusting 102
adjusting modem 270
control 102
control buttons 37
muting 102
waking up your notebook 32
WAV file 108
Web browser 88, 91
Web page 91
Web site 91
connecting to 92
Gateway 54
window 61
close button 62
closing 81
maximize button 62
menu bar 62
minimize button 62
title bar 62
Windows
desktop 58
locating device drivers in Windows
NT 238
reinstalling device drivers in
Windows 2000 234
reinstalling device drivers in
Solo9550.book Page 309 Tuesday, June 19, 2001 3:18 PM
Windows 98 234
reinstalling device drivers in
Windows Me 234
reinstalling device drivers in
Windows NT 238
reinstalling Windows 2000 252
reinstalling Windows 98 252
reinstalling Windows Me 252
reinstalling Windows NT 253
reinstalling Windows NT Service
Pack 250
updating device drivers in Windows
2000 236
updating device drivers in Windows
98 236
updating device drivers in Windows
Me 236
Windows key 37
Windows Media Player 104
wireless connections
using while traveling 148
wireless Ethernet 205, 207
World Wide Web (WWW) 91
downloading files 93
write-protection for diskettes 218
309
Solo9550.book Page 310 Tuesday, June 19, 2001 3:18 PM
310

---

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Modify Date                     : 2001:08:10 14:55:46+08:00
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