Quanta Computer 9550015318 Mini-PCI Wireless LAN card in Notebook Computer User Manual Solo9550

Quanta Computer Inc Mini-PCI Wireless LAN card in Notebook Computer Solo9550

Manual Part 6

243Reinstalling Windows NT 4.0 device driverswww.gateway.comReinstalling Windows NT 4.0 audio device driversUse the instructions in this section to reinstall the drivers that support the audio devices in your computer.To reinstall the Windows NT 4.0 audio device driver:1Make sure you ran the Windows NT 4.0 Locator utility to find the audio device driver. For more information, see “Locating Windows NT 4.0 drivers” on page 238.2Place Disc 1 of the System Restoration Kit into your CD/DVD drive.3If the CD starts automatically, close the CD window.4If the driver location information for your audio device driver ends with a file name (for example, setup.exe), go to Step 5.- OR -If the driver location information for your audio device driver ends with a backslash (\), go to Step 10.5Click Start, then select Run. The Run dialog box opens.6In the Open text box, type the drive letter (usually D:\ where D is the drive letter of your CD/DVD drive), then type the driver location (directory path) you found using the procedure in “Locating Windows NT 4.0 drivers” on page 238.7Click OK.8Reinstall your audio device driver by following the on-screen instructions. You have completed the driver reinstallation.9If required, go to “Reinstalling Windows NT 4.0 modem device drivers” on page 246. Otherwise, go to “Reinstalling the Windows NT Service Pack” on page 250.10 Click Start, then select Settings, then Control Panel. The Control Panel window opens.11 Double-click the Multimedia icon. The Multimedia Properties dialog box opens.Solo9550.book Page 243 Tuesday, June 19, 2001 3:18 PM
244Chapter 16: Reinstalling Device Driverswww.gateway.com12 Click the Devices tab.13 Click Add. The Add dialog box opens.14 Select Unlisted or Updated driver in the List of Drivers list, then click OK. The Install Driver dialog box opens.Solo9550.book Page 244 Tuesday, June 19, 2001 3:18 PM
245Reinstalling Windows NT 4.0 device driverswww.gateway.com15 In the Install Driver text box, type the drive letter (usually D:\ where D is the drive letter of your CD/DVD drive), then type the driver location (directory path) you found using the procedure in “Locating Windows NT 4.0 drivers” on page 238.16 Click OK.17 Reinstall your audio device driver by following the on-screen instructions.18 If required, go to “Reinstalling Windows NT 4.0 modem device drivers” on page 246. Otherwise, go to “Reinstalling the Windows NT Service Pack” on page 250.Solo9550.book Page 245 Tuesday, June 19, 2001 3:18 PM
246Chapter 16: Reinstalling Device Driverswww.gateway.comReinstalling Windows NT 4.0 modem device driversUse the instructions in this section to reinstall the drivers that support the modem in your computer.To reinstall the Windows NT 4.0 modem device driver:1Make sure you ran the Windows NT 4.0 Locator utility to find the modem driver. For more information, see “Locating Windows NT 4.0 drivers” on page 238.2Place Disc 1 of the System Restoration Kit into your CD/DVD drive.3If the CD starts automatically, close the CD window.4If the driver location information for your modem driver ends with a file name (for example, setup.exe), go to Step 5.- OR -If the driver location information for your modem driver ends with a backslash (\), go to Step 10.5Click Start, then select Run. The Run dialog box opens.6In the Open text box, type the drive letter (usually D:\ where D is the drive letter of your CD/DVD drive), then type the driver location (directory path) you found using the procedure in “Locating Windows NT 4.0 drivers” on page 238.7Click OK.8Follow the on-screen instructions. You have completed the driver reinstallation.9If required, go to “Reinstalling Windows NT 4.0 network device drivers” on page 248. Otherwise, go to “Reinstalling the Windows NT Service Pack” on page 250.10 Click Start, then select Settings, then Control Panel. The Control Panel window opens.Solo9550.book Page 246 Tuesday, June 19, 2001 3:18 PM
247Reinstalling Windows NT 4.0 device driverswww.gateway.com11 Double-click the Modems icon. The Install New Modem dialog box opens.12 Select Don’t detect my modem; I will select it from a list, then click Next. A second Install New Modem dialog box opens.13 Click Have Disk. The Install From Disk dialog box opens.14 In the Copy manufacturer’s files from: text box, type the drive letter (usually D:\ where D is the drive letter of your CD/DVD drive), then type the driver location (directory path) you found using the procedure in “Locating Windows NT 4.0 drivers” on page 238.15 Click OK.16 Click Next, then follow the on-screen instructions.17 If required, go to “Reinstalling Windows NT 4.0 network device drivers” on page 248. Otherwise, go to “Reinstalling the Windows NT Service Pack” on page 250.Solo9550.book Page 247 Tuesday, June 19, 2001 3:18 PM
248Chapter 16: Reinstalling Device Driverswww.gateway.comReinstalling Windows NT 4.0 network device driversUse the instructions in this section to reinstall the drivers that support the network devices in your computer.To reinstall the Windows NT 4.0 network device driver:1Make sure you ran the Windows NT 4.0 Locator utility to find the network device driver. For more information, see “Locating Windows NT 4.0 drivers” on page 238.2Place Disc 1 of the System Restoration Kit into your CD/DVD drive.3If the CD starts automatically, close the CD window.4If the driver location information for your network device driver ends with a file name (for example, setup.exe), go to Step 5.- OR -If the driver location information for your network device driver ends with a backslash (\), go to Step 10.5Click Start, then select Run. The Run dialog box opens.6In the Open text box, type the drive letter (usually D:\ where D is the drive letter of your CD/DVD drive), then type the driver location (directory path) you found using the procedure in “Locating Windows NT 4.0 drivers” on page 238.7Click OK.8Follow the on-screen instructions. You have completed the driver reinstallation.9Go to “Reinstalling the Windows NT Service Pack” on page 250.10 Click Start, then select Settings, then Control Panel. The Control Panel window opens.11 Double-click the Network icon. The Network dialog box opens.12 Click the Services tab, then click OK. The Network Services dialog box opens.Solo9550.book Page 248 Tuesday, June 19, 2001 3:18 PM
249Reinstalling Windows NT 4.0 device driverswww.gateway.com13 Click Add. The Select Network Services dialog box opens.14 Click Have Disk. The Insert Disk dialog box opens.15 In the text box, type the drive letter (usually D:\ where D is the drive letter of your CD/DVD drive), then type the driver location (directory path) you found using the procedure in “Locating Windows NT 4.0 drivers” on page 238.16 Click Next, then follow the on-screen instructions.17 Go to “Reinstalling the Windows NT Service Pack” on page 250.Solo9550.book Page 249 Tuesday, June 19, 2001 3:18 PM
250Chapter 16: Reinstalling Device Driverswww.gateway.comReinstalling the Windows NT Service PackThe Windows NT Service Pack updates Windows NT 4.0 features. After you reinstall Windows NT 4.0 or Windows NT 4.0 device drivers, you need to reinstall the Windows NT Service Pack.To reinstall the Windows NT Service Pack:1Restart your computer.2Insert Disc 2 of the System Restoration Kit into your CD/DVD drive.3If the CD starts automatically, close the CD window.4Click Start, then select Run. The Run dialog box opens.5In the Open text box, type D:\SP60A\SP6I386.EXE (where D is the drive letter of your CD/DVD drive).6Click OK.7Install the Windows NT Service Pack by following the on-screen instructions.Solo9550.book Page 250 Tuesday, June 19, 2001 3:18 PM
25117www.gateway.comRestoring SoftwareIf your computer is not working properly, try the following options to correct the problem:■Reinstall device drivers. For more information, see “Reinstalling Device Drivers” on page 233.■Troubleshooting. For more information, see “Troubleshooting” on page 257.If the options above do not correct the problem, you can use the System Restoration Kit to reinstall Windows and other software. Find out more about the reinstallation options in “Reinstalling Windows 98, Windows Me, or Windows 2000” on page 252 or “Reinstalling Windows NT 4.0” on page 253.Solo9550.book Page 251 Tuesday, June 19, 2001 3:18 PM
252Chapter 17: Restoring Softwarewww.gateway.comReinstalling Windows 98, Windows Me, or Windows 2000 The System Restoration Kit steps you through reinstalling Windows 98, Windows Me, or Windows 2000. It automatically reinstalls the hardware device drivers and some software. The remaining software is installed using the CDs that came with your computer.To reinstall Windows 98 or Windows Me and the device drivers:1Place Disc 2 of the System Restoration Kit in the CD/DVD drive. If you have an additional recordable/rewritable CD drive, make sure you do not put the System Restoration CD in it.2Restart the computer.3Follow the on-screen instructions. The on-screen instructions step you through the operating system and device drivers installation.To reinstall Windows 2000 and the device drivers:1Place Disc 2 of the System Restoration Kit in the CD/DVD drive. If you have an additional recordable/rewritable CD drive, make sure you do not put the System Restoration CD in it.2Restart the computer.3Press any key when you see the message Press any key to boot from CD. The Windows 2000 Setup menu opens.4Follow the on-screen instructions. The on-screen instructions step you through the operating system and device drivers installation.HelpSpot For more information on reinstalling Windows, double-click the HelpSpot icon on your desktop.Solo9550.book Page 252 Tuesday, June 19, 2001 3:18 PM
253Reinstalling Windows NT 4.0www.gateway.comReinstalling Windows NT 4.0 To reinstall Windows NT 4.0:1With Disc 2 of the System Restoration Kit in the CD/DVD drive, restart your computer.2Reinstall Windows NT 4.0 by following the on-screen instructions.3After you have reinstalled the operating system, go to “Reinstalling Windows NT 4.0 device drivers” on page 238, then go to “Reinstalling the Windows NT Service Pack” on page 250.Solo9550.book Page 253 Tuesday, June 19, 2001 3:18 PM
254Chapter 17: Restoring Softwarewww.gateway.comReinstalling programs If you have problems running a program or if you have reinstalled your operating system, you can reinstall programs from the System Restoration Kit and the program CDs. Follow the installation instructions on each CD.To reinstall a program from the System Restoration Kit:1Place Disc 1 of the System Restoration Kit into your CD/DVD drive. The System Restoration Kit program starts. Go to Step 5.- OR -If the program does not start automatically, go to Step 2.2Click Start, then select Run. The Run dialog box opens.3In the Open text box, type D:\RUNMENU.EXE (where D is the drive letter of your CD/DVD drive).4Click OK. The System Restoration Kit program starts.5If the Welcome to the System Restoration Kit window opens, close it by clicking OK.6Click the Reinstall tab.7Click Automatic Installation, then select the program to reinstall.- OR -Click Manual Installation, then select the program to reinstall.8Click Install.9Follow any additional on-screen instructions. Depending on the program you are reinstalling, you may only need to restart your computer to complete the installation. However, if a setup wizard opens when you restart your computer, follow the on-screen instructions.HelpSpot For more information on reinstalling programs, double-click the HelpSpot icon on your desktop.Solo9550.book Page 254 Tuesday, June 19, 2001 3:18 PM
255Reinstalling programswww.gateway.comTo reinstall a program from a CD:1Place the program CD in your CD/DVD drive.2Complete the reinstallation by following the instructions included with the program CD.Solo9550.book Page 255 Tuesday, June 19, 2001 3:18 PM
256Chapter 17: Restoring Softwarewww.gateway.comSolo9550.book Page 256 Tuesday, June 19, 2001 3:18 PM
25718www.gateway.comTroubleshootingThis chapter provides some solutions to common computer problems. Use the information to troubleshoot and correct typical hardware and software issues.If the suggestions in this chapter do not correct the problem, see “Getting Help” on page 49 for more information about how to get help.Safety guidelinesWhile troubleshooting your computer, follow these safety guidelines:■Never remove the memory bay cover, 3.5” module, or hard drive while your computer is turned on.■Make sure you are properly grounded before accessing internal components. For more information about preventing damage from static electricity, see “Preventing static electricity discharge” on page 171.Important If your system came equipped with an internal embedded wireless device, do not operate the wireless device unless all covers and shields are in place and the system is fully assembled.Solo9550.book Page 257 Tuesday, June 19, 2001 3:18 PM
258Chapter 18: Troubleshootingwww.gateway.comFirst stepsIf you have problems with your computer, try these things first:■Make sure that the AC adapter is connected to your computer and an AC outlet and that the AC outlet is supplying power.■If you use a power strip or surge protector, make sure it is turned on.■If a peripheral device does not work, make sure that all connections are secure.■Make sure that your hard drive is not full.■If an error message appears on the screen, write down the exact message. The message may help Gateway Technical Support in diagnosing and fixing the problem.■If you added or removed modules or peripheral devices, review the installation procedures you performed and make sure you followed each instruction.■If an error occurs in a program, consult the printed documentation or the online help.Important Do not try to troubleshoot your problem if power cords or plugs are damaged, if your computer was dropped, or if the cabinet was damaged. Instead, unplug your computer and contact a qualified computer technician.HelpSpot For more information on troubleshooting, double-click the HelpSpot icon on your desktop.Solo9550.book Page 258 Tuesday, June 19, 2001 3:18 PM
259Software support toolswww.gateway.comSoftware support toolsYour system may include PC Doctor to help you diagnose and fix problems. PC Doctor is a comprehensive hardware diagnostic and system information tool that can test your computer and determine its configuration. PC Doctor provides 85 professional diagnostic tests directly from your computer.PC Doctor is available from HelpSpot or by clicking Start, then selecting Programs, then Gateway Utilities.HelpSpot For more information on using PC Doctor double-click the HelpSpot icon on your desktop.Solo9550.book Page 259 Tuesday, June 19, 2001 3:18 PM
260Chapter 18: Troubleshootingwww.gateway.comTroubleshootingCD/DVD driveThe computer does not recognize a disc or the CD/DVD drive■The disc may not be properly seated in the tray. When you place a disc on the tray, make sure that you press the disc firmly onto the spindle so that the retainers hold the disc in place.■The CD/DVD drive may not be completely inserted into the drive bay. Press the drive into the bay, then try to access the disc again.■Make sure the disc label is facing up.■Try a different disc. Occasionally discs are flawed and cannot be read by the drive.■Clean the disc. For more information, see “To clean a CD or DVD:” on page 261.■Your computer may be experiencing some temporary memory problems. Shut down and restart your computer.An audio CD does not produce sound■Make sure the CD label is facing up.■Click the speaker icon in the lower right corner of the taskbar and make sure the volume controls are turned up.■Make sure mute controls are turned off by double-clicking the speaker icon in the lower right corner of the taskbar and making sure that the Master Out, CD Audio, MIDI, Digital, and Wave mute check boxes are not selected. For more information about setting the mute control, see “Adjusting the volume” on page 102.■Clean the CD. For more information, see “To clean a CD or DVD:” on page 261.■Your computer may be experiencing some temporary memory problems. Shut down and restart your computer.■Reinstall the audio device drivers. For more information, see “Reinstalling Device Drivers” on page 233.Solo9550.book Page 260 Tuesday, June 19, 2001 3:18 PM
261Troubleshootingwww.gateway.comA DVD movie will not play■Make sure the label is facing up.■Shut down and restart your computer.■The DVD’s regional code and your computer’s regional code may not match. Regional codes help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the regional code on the disc and the regional code for the DVD drive must match.The regional code on your DVD drive is determined by delivery address for your computer. The regional code for the disc is on the disc, disc documentation, or packaging.To clean a CD or DVD:■Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose.Solo9550.book Page 261 Tuesday, June 19, 2001 3:18 PM
262Chapter 18: Troubleshootingwww.gateway.comDevice installationYou have computer problems after adding a new deviceSometimes a new device, such as a PC Card, can cause a system resource (IRQ) conflict. Check IRQ usage to determine if there is an IRQ conflict.To check IRQ usage:1Click Start, then select Settings, then Control Panel. The Control Panel window opens. If you do not see the System icon, click view all control panel options.2Double-click the System icon, then click the Device Manager tab. The Device Manager opens.3Click Computer, then click Properties. The Computer Properties dialog box opens and displays the IRQs and their hardware assignments.To free IRQ resources for the new device:1Click Start, then select Settings, then Control Panel. If you do not see the System icon, click view all control panel options.2Double-click the System icon, then click the Device Manager tab. The Device Manager opens.3Check the device properties for a resource conflict. A resource conflict appears as a black exclamation point in a yellow circle.4Remove the device you are trying to install, then determine which one of your ports you can temporarily turn off.5In the Device Manager, double-click Ports, click the port you want to turn off, then click Properties.6In the Device usage area, click to select the Disabled in this hardware profile check box, then click OK.7When you are finished using the device, return to the Device Manager and turn on the port by clearing the Disabled in this hardware profile check box.Solo9550.book Page 262 Tuesday, June 19, 2001 3:18 PM
263Troubleshootingwww.gateway.comDiskette driveThe diskette drive is not recognized■Shut down and restart your computer.You receive a “Access Denied” or “Write protect” error message■Move the write-protection tab in the upper-right corner of the diskette down (unprotected).■The diskette may be full. Delete unnecessary files on the diskette and try again.■Not all diskettes are IBM-compatible. Make sure the diskette you are using is IBM-compatible.■Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive.You receive a “Disk is full” error message■Delete unnecessary files on the diskette.■Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive.■Run ScanDisk on the diskette. For more information, see “Scanning the hard drive for errors” on page 223. If errors are detected and corrected, try using the diskette again.You receive a “Non-system disk” or “Disk error” error message■Eject the diskette from the diskette drive, then press ENTER.■Make sure the diskette you are using is IBM-compatible.The light on the diskette drive is lit continuously■Remove the diskette from the drive. If the light stays on, try restarting your computer.Solo9550.book Page 263 Tuesday, June 19, 2001 3:18 PM
264Chapter 18: Troubleshootingwww.gateway.comFile managementA file was accidentally deletedTo restore files that were deleted in Windows:1Double-click the Recycle Bin icon.2Right-click the file you want to restore, then select Restore. The file is restored to the place where it was originally deleted from.Hard driveYou receive an “Insufficient disk space” error message■Delete unnecessary files from the hard drive using Disk Cleanup. For more information, see “Using Disk Cleanup” on page 222.■Empty the Recycle Bin by right-clicking the Recycle Bin icon and selecting Empty Recycle Bin from the pop-up menu.■If possible, save your files to a diskette or another drive.■If the hard drive is full, copy any files not regularly used to diskettes or other backup media, then delete them from the hard drive.You receive a “Data error” message■This may be the result of a defective area on the hard drive. To fix hard drive problems, run the ScanDisk program. For more information, see “Scanning the hard drive for errors” on page 223.The hard drive cannot be accessed, or you receive a “General failure reading drive C” error message■If a diskette is in the diskette drive, eject it and restart the computer.■Make sure that the hard drive is correctly installed. Remove it, firmly reinsert it, then restart your computer. For more information, see “Replacing the main hard drive” on page 175.Caution All deleted files will be lost when you empty the Recycle Bin.Solo9550.book Page 264 Tuesday, June 19, 2001 3:18 PM
265Troubleshootingwww.gateway.com■If your computer has been subjected to static electricity or physical shock, you may need to reinstall the operating system.InternetYou cannot connect to the Internet■Make sure your computer is connected to the telephone line and the telephone line has a dial tone. Use the Setup card to make sure that the connections have been made correctly.■If you have the call waiting feature on your telephone line, make sure it is turned off.■Make sure your account with your Internet Service Provider (ISP) is set up properly. Contact your ISP technical support for help.■Make sure you do not have a problem with your modem. For information about solving modem problems, see “Modem” on page 267.You receive an “Unable to locate host” message and are unable to browse the InternetThis problem can occur when you have typed a URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties.■Double-check the URL or try a different URL.■If the error message still appears, disconnect from the ISP connection and close your browser. Then reconnect and open the browser. If you still get the error, you may have a problem with your Internet connection or ISP.Connecting to a Web site takes too longMany factors can affect Internet performance:■The condition of the telephone lines in your residence or at your local telephone company■The condition of the Internet computers to which you connect and the number of users accessing those computers■The complexity of graphics and multimedia on Web pages■Having multiple Web browsers open, performing multiple downloads, and having multiple programs open on your computerSolo9550.book Page 265 Tuesday, June 19, 2001 3:18 PM
266Chapter 18: Troubleshootingwww.gateway.comPeople are sending you e-mail messages, but you have not received any mail■Click the receive button in your e-mail program.■Make sure your account with your Internet Service Provider (ISP) is set up properly. Contact your ISP technical support for help.KeyboardThe external keyboard does not work■Make sure the keyboard cable is plugged in correctly.■Try a keyboard that you know works to make sure the keyboard port works.■If you spilled liquid in the keyboard, turn off the computer and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again.A keyboard character keeps repeating or you receive a “Keyboard stuck” or “Key failure” error message■Make sure that nothing is resting on the keyboard.■Make sure a key is not stuck. Press each key to loosen a key that might be stuck, then restart the computer.LCD panelThe screen area is not correct■Change the screen area and color depth from the Display Properties dialog box. For more information, see “Adjusting the color depth” on page 152 and “Adjusting the screen area” on page 154.The text on the display is dim or difficult to read■Adjust the brightness controls.■Move the computer away from sources of electrical interference such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves.■Change the display settings. For more information, see “Adjusting the screen and desktop settings” on page 152.Solo9550.book Page 266 Tuesday, June 19, 2001 3:18 PM
267Troubleshootingwww.gateway.comMemoryYou receive a “Memory error” message■Make sure the memory modules are inserted correctly in the memory bay slot. For more information, see “Installing memory” on page 172.■Use diagnostic programs to help determine if a memory module is failing. For more information, see “Installing memory” on page 172.You receive a “Not enough memory” error message■Close all programs, then restart the computer.Modem Your modem does not dial or does not connect■Make sure your computer is connected to the telephone line and the telephone line has a dial tone. Use the Setup card to make sure that the connections have been made correctly.■Make sure that the modem cable is less than 6 feet (1.8 meters) long.■Remove any line splitters or surge protectors from your telephone line, then check for a dial tone by plugging a working telephone into the telephone wall jack.■If you have additional telephone services such as call waiting, call messaging, or voice mail, make sure that all messages are cleared and call waiting is turned off before using the modem. Contact your telephone service to get the correct code to temporarily turn off the service. Also make sure the modem dialing properties are set appropriately.To check the dialing properties:1Click Start, then select Settings, then Control Panel. The Control Panel window opens.2If you do not see the Modems icon, click view all control panel options.3Double-click the Modems icon, then click Dialing Properties. The Dialing Properties window opens.4Make sure all settings are correct.Solo9550.book Page 267 Tuesday, June 19, 2001 3:18 PM
268Chapter 18: Troubleshootingwww.gateway.com■Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. You should not have these devices plugged into the same telephone line as the modem.■Make sure that you are not using a digital, rollover, or PBX line. These lines do not work with your modem.■Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work properly.■Listen to the line using your telephone. Dial a single number (such as 1). When the dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a difference. Make sure the connectors are free from corrosion and all screws in the wall or telephone wall jack are secure.■You can also call your telephone service and have them check the telephone line for noise or low line levels.■Try another telephone line (either a different telephone number in your house or a telephone line at a different location). If you can connect on this line, call your telephone company.■Try connecting with the modem at a lower connection speed. If reducing the connect speed lets you connect, contact your telephone company. The telephone line may be too noisy.You cannot connect to the Internet■The ISP may be having technical difficulties. Contact your ISP technical support for help.■See if the modem works with a different communications program. The problem may be with just one program.Solo9550.book Page 268 Tuesday, June 19, 2001 3:18 PM
269Troubleshootingwww.gateway.comYour 56K modem does not connect at 56KCurrent FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further.Upload (sending data out from your computer) speeds are limited to 33.6 K for V.90 modems and 48K for V.92 modems.■Check your modem connection speed and dial-up network (DUN) connections by accessing the gateway.your.way dial-up server. The server also contains drivers, patches, and updates for current Gateway hardware and software.The server provides a secure connection and is a stand-alone server. You cannot use it to access the Internet. The server cannot be accessed Mondays from 8:00 a.m. to 12:00 p.m. Central Time, when the server is backed up.To access the gateway.your.way dial-up server:1Insert Disc 1 of the System Restoration Kit.2Select Help.3Click Support Web Site, then follow the on-screen instructions.4To check your modem connection speed, select the Direct Dial option. After your modem connects, move the mouse cursor over the Dial-Up Networking icon (located next to the clock on your Taskbar), your modem connection speed appears.Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modemCurrent fax technology only supports a maximum send and receive rate of 14,400 bps.The modem is not recognized by the computer■Make sure the line connected to the modem is working and plugged into the appropriate port on the modem. Use the Setup card to make sure that the connections have been made correctly.■If the modem shares the telephone line with another device, make sure the telephone line is not in use (for example, someone is on the telephone, or another modem is in use).Solo9550.book Page 269 Tuesday, June 19, 2001 3:18 PM
270Chapter 18: Troubleshootingwww.gateway.com■Use the modem cable that came with your computer. Some telephone cables do not meet required cable standards and may cause problems with the modem connection.■Shut down and restart your computer.■Reinstall the device driver. For more information, see “Reinstalling Device Drivers” on page 233.■Run Windows modem diagnostics.To run modem diagnostics:1Close all open programs.2Click Start, then select Settings, then Control Panel. The Control Panel opens.3If you do not see the Modems icon, click view all control panel options.4Double-click the Modems icon. The Modems Properties dialog box opens.5Click the Diagnostic tab, click the COM port next to the name of the modem, then click More Info. The Modem Info dialog box opens.If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as “port already open” or “the modem has failed to respond,” the modem did not pass diagnostics. Contact Gateway Technical Support.The modem is noisy when it dials and connectsWhen your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital “getting acquainted” conversation between the two modems that establishes connection speeds and communication protocols. You may hear this communication as unusual sounds when the modems first connect. If the sounds are too loud, you can turn the modem volume down.To turn down the modem volume:1Click Start, then select Settings, then Control Panel. The Control Panel window appears.2If you do not see the Modems icon, click view all control panel options.Solo9550.book Page 270 Tuesday, June 19, 2001 3:18 PM
271Troubleshootingwww.gateway.com3Double-click the Modems icon. The Modems Properties dialog box appears.4Click the General tab, select your modem, then click Properties.5Adjust the Speaker volume control.6Click OK.You received an “Unable to establish protocols” error message■Reinstall dial-up networking and dial-up networking components.To reinstall dial-up networking:1Click Start, then select Settings, then Control Panel. The Control Panel window opens.2Click/Double-click the Add/Remove Programs icon, then click the Windows Setup tab.3Double-click Communications.4Click to clear the Dial-Up Networking check box, then click OK twice. The System Settings Change dialog box opens.5Click Yes. The computer restarts.6Click Start, then select Settings, then Control Panel. The Control Panel window opens.7Click/Double-click the Add/Remove Programs icon, then click the Windows Setup tab.8Double-click Communications.9Click to select the Dial-Up Networking check box, then click OK twice. The System Settings Change dialog box opens.10 Click Yes. The computer restarts. If you are asked to insert your System Restoration Kit CD, do so.Solo9550.book Page 271 Tuesday, June 19, 2001 3:18 PM
272Chapter 18: Troubleshootingwww.gateway.comTo reinstall dial-up networking components:1Click Start, then select Settings, then Control Panel. The Control Panel window opens.2If you do not see the Network icon, click view all control panel options.3Double-click the Network icon.4If TCP/IP is not included in the Network Components list, click Add, then select Protocol, Add, then Microsoft as the manufacturer. Click TCP/IP on the right side of the dialog box, then click OK.5Click Client for Netware Networks (if included), then click Remove.6Click IPX/SPX (if included), then click Remove.7Click NetBeui (if included), then click Remove.8Make sure the Primary Network Logon field is set to Windows Logon.9Click OK twice, then restart the computer.MouseThe external mouse does not work■Make sure that the mouse cable is plugged in correctly.■Try a mouse you know is working to make sure the mouse port works.■Shut down and restart your computer.The external mouse works erratically■Clean the mouse. For more information, see “Cleaning the mouse” on page 231.NetworksYou cannot connect to your company network■Every network is unique. Contact your company computer department or network administrator for help.■If your system came equipped with an internal wireless device, do not operate the wireless device unless the system is fully assembled.Solo9550.book Page 272 Tuesday, June 19, 2001 3:18 PM
273Troubleshootingwww.gateway.comPasswordsThe computer does not accept your password■Make sure that CAPS LOCK and PAD LOCK are turned off, then retype the password.You forgot your startup password■The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your computer for repair. Call Gateway Technical Support for instructions.PC CardsYou installed a PC Card and now your computer is having problems■Make sure that the PC Card you installed is not causing a system resource conflict. For more information on resource conflicts, see “Device installation” on page 262.PowerYour computer is not working on AC power■Make sure your AC adapter is connected properly to your computer. For more information, see “Connecting the AC adapter” on page 28.■If your system is plugged into a surge protector, make sure the surge protector is securely connected to an electrical outlet, switched on, and working properly. To test the outlet, plug a working device, such as a lamp, into the outlet and turn it on.■Make sure the AC adapter cables are free from cuts or damage. Replace any damaged cables.Your computer is not working on battery power■Make sure the battery is installed properly. For more information, see “Changing the main battery” on page 132.■Make sure the battery is fully recharged. For more information, see “Recharging the battery” on page 131.■Make sure the battery is calibrated correctly. For more information, see “Recalibrating the battery” on page 229.Solo9550.book Page 273 Tuesday, June 19, 2001 3:18 PM
274Chapter 18: Troubleshootingwww.gateway.comYour computer will not turn off, even after pressing the power button for five seconds■If your system has “frozen,” and pressing the power button for five seconds does not turn it off, insert a straightened paper clip into the reset hole on the bottom of your notebook.PrinterThe printer will not turn on■Make sure the power cable is plugged into an AC power source.The printer is on but will not print■Check the cable between the printer and the computer. Make sure it is connected to the proper port.■Many printers have an online/offline button that you may need to press so the printer can start printing. Press the button to put the printer online.■Check the connector and cable for bent or broken pins.■Reinstall the printer driver. Use the manual that came with your printer for instructions on installing the printer driver.■If the printer you want to print to is not the default printer, make sure you have selected it in the printer setup.To set a default printer:1Click Start, then select Settings, then Printers.2Right-click on the name of the printer you want to be the default printer, then select Set as Default.Solo9550.book Page 274 Tuesday, June 19, 2001 3:18 PM
275Troubleshootingwww.gateway.comYou receive a “Printer queue is full” error message■Make sure the printer is not set to work offline.To make sure the printer is not set to work offline:1Click Start, then select Settings, then Printer.2Double-click the icon for the printer you want to use.3Select Printer. If there is a Use Printer Offline option on the menu, click to clear the check mark.■Wait until files have been printed before sending additional files to the printer.■If you print large files or many files at one time, you may want to add additional memory to the printer. Consult the printer documentation for instructions for adding additional memory.You receive a “Printer is out of paper” error message■After adding paper, make sure the printer is online. Most printers have an online/offline button that you need to press after adding paper.ScanDiskWhen you started your computer, it ran ScanDiskThe computer probably had its power interrupted or was improperly shut down. Windows automatically runs ScanDisk at startup when the computer was improperly shut down.ScanDisk fixes errors on the hard drive to minimize data loss. To prevent ScanDisk from running when you start your computer, make sure you always shut down by selecting Shut Down from the Start menu.Solo9550.book Page 275 Tuesday, June 19, 2001 3:18 PM
276Chapter 18: Troubleshootingwww.gateway.comSoundYou are not getting sound from the speakers■Make sure the Windows volume control is turned up by clicking the taskbar speaker icon.■Make sure that Mute is not selected. For more information, see “Adjusting the volume” on page 102.VideoThe screen is too dark■Adjust the brightness using the system keys.The external monitor is not working■Make sure that the monitor power is turned on and that the video cable is properly connected.The LCD panel has pixels that are always dark or too bright■This condition is normal and inherent in the TFT technology used in active-matrix LCD screens. Gateway’s inspection standards keep these to a minimum. If you feel these pixels are unacceptably numerous or dense on your display, contact Gateway Technical Support to identify whether a repair or replacement is justified based on the number of pixels affected.Solo9550.book Page 276 Tuesday, June 19, 2001 3:18 PM
277Telephone supportwww.gateway.comTelephone supportBefore calling Gateway Technical SupportIf you have a technical problem with your computer, follow these recommendations before contacting Gateway Technical Support:■Make sure that your computer is connected properly to a grounded AC outlet that is supplying power. If you use a power strip, make sure that it is switched on.■If a peripheral device, such as a keyboard or mouse does not appear to work, make sure that all cables are plugged in securely.■If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, refer to the manufacturer documentation and technical support resources.■If you have “how to” questions about using a program, consult:■Online Help■Printed documentation■The Microsoft Windows documentation■The software publisher’s Web site■Consult the troubleshooting section of this chapter.■Have your customer ID, serial number, and order number available, along with a detailed description of your issue, including the exact text of any error messages, and the steps you have taken.■Verify that the computer is nearby at the time of your call. The technician may have you follow appropriate troubleshooting steps while on the line.Warning To avoid bodily injury, do not attempt to troubleshoot your computer problem if:■Power cords or plugs are damaged■Liquid has been spilled into your computer■Your computer was dropped■The cabinet was damagedInstead, unplug your computer and contact a qualified computer technician.Solo9550.book Page 277 Tuesday, June 19, 2001 3:18 PM
278Chapter 18: Troubleshootingwww.gateway.comTelephone numbersYou can access the following services through your telephone to get answers to your questions:Resource Service description How to reachAutomated troubleshooting system (ATS)Use an automated menu system and your telephone keypad to find answers to common problems.800-846-2118 (US)877-709-2945 (Canada)Fax on demand support Order a catalog of documents on common problems, then order documents by document numbers. The documents will be faxed to you.800-846-4526 (US)877-709-2951 (Canada)Gateway’s fee-based software tutorial serviceGet tutorial assistance for software issues billed by the minute. 800-229-1103 (charged to your credit card)900-555-4695 (charged to your telephone bill)Gateway Technical SupportTalk to a Gateway Technical Support representative about a non-tutorial technical support question. (Refer to “Before calling Gateway Technical Support” on page 277 before calling.)TDD Technical Support (for hearing impaired) is available:Weekdays 6:00 a.m.- 8:00 p.m. Central TimeWeekends 6:00 a.m.- 5:00 p.m. Central Time800-846-2301 (US)800-846-3609 (Canada and Puerto Rico)(605) 232-2191 (all other countries)(800) 846-1778 (TDD)America Online Get support for your America Online ISP account 800-827-6364 (US)888-265-4357 (Canada)CompuServe Get support for your CompuServe ISP account 800-848-8990 (US)Sales, accounting, and warrantyGet information about available systems, pricing orders, billing statements, warranty service, or other non-technical issues.800-846-2000 (US)888-888-2037 (Canada)Solo9550.book Page 278 Tuesday, June 19, 2001 3:18 PM
279Tutoring and trainingwww.gateway.comTutoring and trainingGateway's Technical Support professionals cannot provide hardware and software training or tutorial services. Instead, Gateway recommends the following tutoring and training resources.Self-helpIf you have how-to questions about using your Gateway-supplied hardware or software, consult the following resources:■The printed or online manual that came with your hardware or software. In many cases, additional product information and online manuals for Gateway-supplied hardware can be found in our Web site's Documentation Library.■This user's guide.■The software publisher's Web site.TutoringFor help on using hardware or software that came with your Gateway computer, contact Gateway's fee-based tutorial hotline:■(800) 229-1103 (rate charged per minute; charged to a major credit card.)■(900) 555-4695 (rate charged per minute; charged to your telephone bill.)Solo9550.book Page 279 Tuesday, June 19, 2001 3:18 PM
280Chapter 18: Troubleshootingwww.gateway.comTrainingGateway provides the following in-person and computerized training:Resource Service description For more informationIn-Store Training at Gateway Country storesOur friendly and knowledgeable software trainers can teach you how to use the Internet and the most popular software programs, including Microsoft Word, Excel, and PowerPoint.www.gateway.com/ about/country/ softwaretraining.shtmlGateway CD Learning LibrariesA variety of courses and tutorials are available on CD. Select from several easy-to-use learning libraries.www.gateway.com/ software/training/ learning_library.shtmlOnline Training from Learn@GatewayMore than 450 online courses are available from Learn@Gateway. All you have to do is go online and log in. You select the subject matter, and the learning format (self-paced tutorials or virtual classrooms), all from the comfort of your computer.www.learnatgateway.com/Solo9550.book Page 280 Tuesday, June 19, 2001 3:18 PM
281Awww.gateway.comSafety, Regulatory, and Legal InformationImportant safety informationYour Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.Setting up your system■Read and follow all instructions marked on the product and in the documentation before you operate your system. Retain all safety and operating instructions for future use.■Do not use this product near water or a heat source such as a radiator.■Set up the system on a stable work surface.■The product should be operated only from the type of power source indicated on the rating label.■If your computer has a voltage selector switch, make sure that the switch is in the proper position for your area. The voltage selector switch is set at the factory to the correct voltage.■Openings in the computer case are provided for ventilation. Do not block or cover these openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the system for ventilation when you set up your work area. Never insert objects of any kind into the computer ventilation openings.Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system.Solo9550.book Page 281 Tuesday, June 19, 2001 3:18 PM
282Appendix A: Safety, Regulatory, and Legal Informationwww.gateway.com■Some products are equipped with a three-wire power cord to make sure that the product is properly grounded when in use. The plug on this cord will fit only into a grounding-type outlet. This is a safety feature. If you are unable to insert the plug into an outlet, contact an electrician to install the appropriate outlet.■If you use an extension cord with this system, make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating.■If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges.Care during use■Do not walk on the power cord or allow anything to rest on it.■Do not spill anything on the system. The best way to avoid spills is to avoid eating and drinking near your system.■Some products have a replaceable CMOS battery on the system board. There is a danger of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of batteries according to the manufacturer’s instructions.■When the computer is turned off, a small amount of electrical current still flows through the computer. To avoid electrical shock, always unplug all power cables and modem cables from the wall outlets before cleaning the system.■Unplug the system from the wall outlet and refer servicing to qualified personnel if:■The power cord or plug is damaged.■Liquid has been spilled into the system.■The system does not operate properly when the operating instructions are followed.■The system was dropped or the cabinet is damaged.■The system performance changes.Replacement parts and accessoriesUse only replacement parts and accessories recommended by Gateway.Important Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities.Caution To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord.Solo9550.book Page 282 Tuesday, June 19, 2001 3:18 PM
283Regulatory compliance statementswww.gateway.comRegulatory compliance statementsWireless GuidanceLow power, Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. The following section is a general overview of considerations while operating a wireless device.Additional limitations, cautions, and concerns for specific countries are listed in the specific country sections (or country group sections). The wireless devices in your system are only qualified for use in the countries identified by the Radio Approval Marks on the system rating label. If the country you will be using the wireless device in, is not listed, please contact your local Radio Approval agency for requirements. Wireless devices are closely regulated and use may not be allowed.The power output of the wireless device or devices that may be embedded in your notebook is well below the RF exposure limits as known at this time. Because the wireless devices (which may be embedded into your notebook) emit less energy than is allowed in radio frequency safety standards and recommendations, Gateway believes these devices are safe for use. Regardless of the power levels, care should be taken to minimize human contact during normal operation.As a general guideline, a separation of 20 cm (8 inches) between the wireless device and the body, for use of a wireless device near the body (this does not include extremities) is typical. This device should be used more than 20 cm (8 inches) from the body when wireless devices are on and transmitting.Some circumstances require restrictions on wireless devices. Examples of common restrictions are listed below:Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane. 802.11B (also known as wireless Ethernet or Wifi) and Bluetooth communication devices are examples of devices that provide wireless communication.Warning In environments where the risk of interference to other devices or services is harmful or perceived as harmful, the option to use a wireless device may be restricted or eliminated. Airports, Hospitals, and Oxygen or flammable gas laden atmospheres are limited examples where use of wireless devices may be restricted or eliminated. When in environments where you are uncertain of the sanction to use wireless devices, ask the applicable authority for authorization prior to use or turning on the wireless device.Solo9550.book Page 283 Tuesday, June 19, 2001 3:18 PM
284Appendix A: Safety, Regulatory, and Legal Informationwww.gateway.comWarning Every country has different restrictions on the use of wireless devices. Since your system is equipped with a wireless device, when traveling between countries with your system, check with the local Radio Approval authorities prior to any move or trip for any restrictions on the use of a wireless device in the destination country.Warning If your system came equipped with an internal embedded wireless device, do not operate the wireless device unless all covers and shields are in place and the system is fully assembled.Warning Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Please contact Gateway for service.Warning Only use drivers approved for the country in which the device will be used. See the Gateway System Restoration Kit, or contact Gateway Technical Support for additional information.Solo9550.book Page 284 Tuesday, June 19, 2001 3:18 PM
285Regulatory compliance statementswww.gateway.comUnited States of AmericaFederal Communications Commission (FCC)Intentional emitter per FCC Part 15Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.Wireless devices that may be in your system are only qualified for use in the United States of America if an FCC ID number is on the system label.The FCC has set a general guideline of 20 cm (8 inches) separation between the device and the body, for use of a wireless device near the body (this does not include extremities). This device should be used more than 20 cm (8 inches) from the body when wireless devices are on. The power output of the wireless device (or devices), which may be embedded in your notebook, is well below the RF exposure limits as set by the FCC.Operation of this device is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference recieved, including interference that may cause undesired operation of the device.Unintentional emitter per FCC Part 15This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio and television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:■Reorient or relocate the receiving antenna■Increase the separation between the equipment and receiver■Connect the equipment into an outlet on a circuit different from that to which the receiver is connected■Consult the dealer or an experienced radio/TV technician for help.Compliance Accessories: The accessories associated with this equipment are: shielded video cable when an external monitor is connected. These accessories are required to be used in order to ensure compliance with FCC rules.Warning Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Please contact Gateway for service.Solo9550.book Page 285 Tuesday, June 19, 2001 3:18 PM
286Appendix A: Safety, Regulatory, and Legal Informationwww.gateway.comDeclaration of conformityResponsible party:Gateway Companies, Inc.610 Gateway Drive, North Sioux City, SD 57049(605) 232-2000 Fax: (605) 232-2023Product:■Solo 9500■Solo 9550This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product.Solo9550.book Page 286 Tuesday, June 19, 2001 3:18 PM
287Regulatory compliance statementswww.gateway.comTelecommunications per FCC part 68 (applicable to products fitted with USA modems)Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this device. If requested, this information must be provided to the telephone company.An FCC-compliant telephone line cord with a modular plug is required for use with this device. The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68-compliant. See installation instructions for details.The Ringer Equivalence Number (REN) is used to determine the number of devices which may be connected to the telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.If this device causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem is resolved.The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of this equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.This equipment cannot be used on telephone company-provided coin service. Connection to party line service is subject to state tariffs. Contact the state public utility commission or public service commission for information.When programming or making test calls to emergency numbers:■Remain on the line and briefly explain to the dispatcher the reason for the call.■Perform such activities in the off-peak hours such as early morning or late evenings.The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent, an identification of the business, other entity, or other individual sending the message, and the telephone number of the sending machine or such business, other entity, or individual. Refer to your fax communication software documentation for details on how to comply with the fax-branding requirement.Solo9550.book Page 287 Tuesday, June 19, 2001 3:18 PM
288Appendix A: Safety, Regulatory, and Legal Informationwww.gateway.comCanadaIndustry Canada (IC)Intentional emitter per RSS 210Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.Wireless devices that may be in your system are only qualified for use in Canada if an Industry Canada ID number is on the system label.As a general guideline, a separation of 20 cm (8 inches) between the wireless device and the body, for use of a wireless device near the body (this does not include extremities) is typical. This device should be used more than 20 cm (8 inches) from the body when wireless devices are on. The power output of the wireless device (or devices), which may be embedded in your notebook, is well below the RF exposure limits as set by Industry Canada. Operation of this device is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference recieved, including interference that may cause undesired operation of the device.Unintentional emitter per ICES-003This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada.Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada.Warning To prevent radio interference to licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to licensing.Warning Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Please contact Gateway for service.Solo9550.book Page 288 Tuesday, June 19, 2001 3:18 PM
289Regulatory compliance statementswww.gateway.comTelecommunications per DOC notice (for products fitted with an IC-compliant modem)The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. The Department does not guarantee the equipment will operate to the users’ satisfaction.Before installing this equipment, users should make sure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.Users should make sure for their own protection that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.Warning To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself. Contact the appropriate inspection authority or an electrician, as appropriate.Solo9550.book Page 289 Tuesday, June 19, 2001 3:18 PM
290Appendix A: Safety, Regulatory, and Legal Informationwww.gateway.comMexicoIntentional emitterLow power, Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.Wireless devices that may be in your system are only qualified for use in Mexico if a SCT ID is on the system label.As a general guideline, a separation of 20 cm (8 inches) between the wireless device and the body, for use of a wireless device near the body (this does not include extremities) is typical. This device should be used more than 20 cm (8 inches) from the body when wireless devices are on. The power output of the wireless device (or devices), which may be embedded in your notebook, is well below the RF exposure limits as set by SCT.Unintentional emitterAt this time there are no mandatory requirements for Unintentional Emitters, however this device does comply with multiple requirements for other countries and regions as listed on the system label and in the users manual.European UnionThe following information is only applicable to systems labeled with the CE mark .European directivesThis Information Technology Equipment has been tested and found to comply with the following European directives:■EMC Directive 89/336/EEC with amending directives 92/31/EEC & 93/68/EEC as per- EN 55022:1998 Class B- EN 61000-3-2:1995- EN 61000-3-3:1995- EN 55024:1998■Low Voltage Directive (Safety) 73/23/EEC as per EN 60950:1992(A1/A2/A3/A4/A11)■Radio and Telecom Terminal Equipment Directive 199/5/EC as per - CTR21:1998 (if fitted with a modem device)- ETS 300 328-2:2000 (if fitted with a 2.4 GHz band embedded wireless device)- ETS 301 489-1:2000 (if fitted with a 2.4 GHz band embedded wireless device)- ETS 301 489-17:2000 (if fitted with a 2.4 GHz band embedded wireless device)Solo9550.book Page 290 Tuesday, June 19, 2001 3:18 PM
291Regulatory compliance statementswww.gateway.comEuropean radio approval information (for products fitted with EU-approved radio devices)This Product is a Notebook computer; low power, Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz band, may be present (embedded) in your notebook system which is intended for home or office use. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.Wireless devices that may be in your system are only qualified for use in the European Union or associated areas if a CE mark with a Notified Body Registration Number and the Alert Symbol is on the system label.The power output of the wireless device or devices that may be embedded in you notebook is well below the RF exposure limits as set by the European Commission through the R&TTE directive.European States qualified under wireless approvals:European States with restrictions on use:EU Austria, Belgium, Denmark, Finland, France (with frequency restrictions), Germany, Greece, Ireland, Italy, Luxembourg, The Netherlands, Portugal, Spain, Sweden and the United Kingdom.Accept EU Iceland, Liechtenstein, Norway and SwitzerlandEU In France, the frequency range is restricted to 2446-2483.5 MHz for devices above 10 mW transmitting power such as wireless LAN.Accept EU No limitations at this time.Solo9550.book Page 291 Tuesday, June 19, 2001 3:18 PM
292Appendix A: Safety, Regulatory, and Legal Informationwww.gateway.comEuropean telecommunication information (for products fitted with EU-approved modems)Marking by the symbol indicates compliance of this equipment to the Radio and Telecom Terminal Equipment Directive 1999/5/EC. Such marking is indicative that this equipment meets or exceeds the following technical standards:CTR 21 (1998) - Attachment requirements for pan-European approval for connection to the analogue Public Switched Telephone Networks (PSTNs) of TE (excluding TE supporting voice telephony services) in which network addressing, if provided, is by means of Dual Tone Multi-Frequency (DTMF) signaling.This equipment has been approved to Council Decision 98/482/EEC—“CTR 21” for Pan-European single terminal connection to the Public Switched Telephone Network (PSTN). However, due to differences between the individual PSTNs provided in different countries, the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN termination point. In the event of problems, you should contact Gateway customer support.Warning Although this equipment can use either loop disconnect (pulse) or DTMF (tone) signaling, only the performance of the DTMF signaling is subject to regulatory requirements for correct operation. It is therefore strongly recommended that the equipment is set to use DTMF signaling for access to public or private emergency services. DTMF signaling also provides faster call setup.Solo9550.book Page 292 Tuesday, June 19, 2001 3:18 PM
293Regulatory compliance statementswww.gateway.comJapanWireless devicesLow power, Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.Wireless devices that may be in your system are only qualified for use in Japan if a TELEC ID is on the system label.Operational guidelines for 2.4 GHz band wireless equipment (if equipped)This equipment uses the 2.4 GHz ISM frequency band. The ISM band is the industrial, scientific, and medical device band. Devices that might also use this band are microwave ovens, other LAN devices, amateur radio stations, licensed premises radio stations, and non-licensed specified low-power radio stations.Prior to setting up your device:1Make sure that there are no other devices in your area using the same frequency band.2Change the channel, location, or discontinue device use if you are interfering with any other radio station.3Contact Gateway if you have any problems with this device.2.4DS4Solo9550.book Page 293 Tuesday, June 19, 2001 3:18 PM
294Appendix A: Safety, Regulatory, and Legal Informationwww.gateway.comVCCI statementThis equipment is in the Class B category (Information Technology Equipment to be used in a residential area or an adjacent area thereto) and conforms to the standards set by the Voluntary Control Council for Interference by Information Technology Equipment aimed at preventing radio interference in such residential areas. When used near a radio or TV receiver, it may become the cause of radio interference. Read instructions for correct handling.Solo9550.book Page 294 Tuesday, June 19, 2001 3:18 PM
295Regulatory compliance statementswww.gateway.comAustralia and New ZealandWireless devicesLow power, Radio LAN type devices (radio wave (RF) wireless communication devices), operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.Wireless devices that may be in your system are only qualified for use Australia and New Zealand if a C-tick mark and registration number is on the system label.The power output of the wireless device or devices that may be embedded in your notebook is well below the RF exposure limits as set by the Australia Communications Authority (ACA) and Radio Spectrum management Group (RSMG).EMI statementThis device has been tested and found to comply with the limits for a Class B digital device, pursuant to the Australian/New Zealand standard AS/NZS 3548 set out by the Australian Communications Authority and the Radio Spectrum Management Agency.New Zealand telecommunication statement (for products fitted with Telepermit-approved modems)The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom's network services.This equipment shall not be set up to make automatic calls to the Telecom ‘111’ Emergency Service.Some parameters required for compliance with Telecom’s Telepermit requirements are dependent on the equipment (PC) associated with this device. The associated equipment shall be set to operate within the following limits for compliance with Telecom’s specifications:(a)There shall be no more than 10 calls to the same number within any 30-minute period for any single manual call initiation, and(b)The equipment shall go on-hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next attempt.The equipment shall be set to make sure that automatic calls to different numbers are spaced such that there is no less than 5 seconds between the end of one call attempt and the beginning of another.The equipment shall be set to make sure that calls are answered between 3 and 30 seconds of receipt of ringing.Important Under power failure conditions, this telephone may not operate. Make sure that a separate telephone, not dependent on local power, is available for emergency use.Solo9550.book Page 295 Tuesday, June 19, 2001 3:18 PM
296Appendix A: Safety, Regulatory, and Legal Informationwww.gateway.comLaser safety statementAll Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service location.Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive.Solo9550.book Page 296 Tuesday, June 19, 2001 3:18 PM
297Noticeswww.gateway.comNoticesCopyright © 2001 Gateway, Inc.All Rights Reserved4545 Town Centre CourtSan Diego, CA 92121 USAAll Rights ReservedThis publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway.The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication editions. Gateway may improve and/or change products described in this publication at any time. Due to continuing system improvements, Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.In the interest of continued product development, Gateway reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.Trademark Acknowledgments1-800-GATEWAY, ActiveCPR, ALR, AnyKey, black-and-white spot design, CrystalScan, Destination, DestiVu, EZ Pad, EZ Point, Field Mouse, Gateway 2000, Gateway Country, gateway.net, Gateway stylized logo, Perfect Scholar, Solo, TelePath, Vivitron, stylized “G” design, and “Yo u ’ve got a friend in the business” slogan are registered trademarks and black-and-white spotted box logo, GATEWAY, Gateway Astro, Gateway@Work, Gateway Connected touch pad, Gateway Connected music player, Gateway Cyber:)Ware, Gateway Education:)Ware, Gateway Flex Case, Gateway Gaming:)Ware, Gateway GoBack, Gateway Gold, Gateway Learning:)Ware, Gateway Magazine, Gateway Micro Server, Gateway Money:)Ware, Gateway Music:)Ware, Gateway Networking Solutions, Gateway Online Network (O.N.) solution, Gateway Photo:)Ware, Gateway Professional PCs, Gateway Profile, Gateway Solo, green stylized GATEWAY, green stylized Gateway logo, Gateway Teacher:)Ware, Gateway Video:)Ware, HelpSpot, InforManager, Just click it!, Learn@Gateway, Kids BackPack, SERVE-TO-ORDER, Server Watchdog, SpotShop, Spotshop.com, and Your:)Ware are trademarks of Gateway, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.Macrovision statementIf your computer has a DVD drive and an analog TV Out port, the following paragraph applies:This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.Solo9550.book Page 297 Tuesday, June 19, 2001 3:18 PM
298Appendix A: Safety, Regulatory, and Legal Informationwww.gateway.comSolo9550.book Page 298 Tuesday, June 19, 2001 3:18 PM
299IndexAAC adapterconnecting 28connector 6, 20, 183, 190damaged 28defective 29international adapters 136accessories 9, 24safety precautions 282America Online 90, 200application key 37arrow keys 37AU file 108audiodigital jack 4, 183, 188docking station settings 194troubleshooting 276audio CDadding tracks to your library 113editing track information 112playing in Windows 98 105playing in Windows Me 104playing with MusicMatch 110Audio DJusing 100Audio DJ controls 14back 100next 101play 100power 100stop 100volume 101audio filestreaming 201automobile/airplane power adapter 136AVI file 108Bbackground 157backing up files 227batteryalarm options 138, 140bay 7, 21changing 132charge indicator 2, 14charge status 130conserving power 136installing 132installing second 134low battery warning 143managing power 136meter 130monitoring charge 130, 143recalibrating 229recharging 131secondary 134warning messages 130baysbattery 7, 21, 132memory 7, 21modular 4, 7, 168, 170RAM 7second battery 134BaySwap 168Bluetooth 206, 207, 212indicator 12using while traveling 148break key 38brightness 38, 39broadband Internet connection 47, 205Ccable lock 20docking station 188port replicator 181Caps Lock indicator 35capturing video 120CD adding tracks to your library 113drive 99Solo9550.book Page 299 Tuesday, June 19, 2001 3:18 PM
300 editing track information 112inserting 99playing audio in Windows 98 105playing audio in Windows Me 104playing audio with MusicMatch 110replacing drive module 168troubleshooting 260CD Player 105changing bay modules 168, 170clicking 43close button 62colorchanging depth 153changing number of 153changing scheme 155composite video (TV) out 5, 117, 183, 189connectingEthernet 46modem 45to Internet 90to TV 117connectionsanalog out 189audio 4, 17composite video out 5, 19, 183, 189digital audio out 4, 17, 183, 188docking station 5, 19, 187Ethernet 3, 16external audio 4, 17Firewire 3, 17, 120game 183, 190headphone 4, 17, 182, 192IEEE 1394 3, 17, 120joystick 183, 190keyboard 5, 19, 184, 192line in 4, 17, 182, 192line out 182, 192microphone 4, 17, 182, 192MIDI 183, 190modem 3, 18monitor (VGA) 5, 19, 183, 190mouse 5, 19, 184, 192network 3, 16NTSC/PAL out 5, 19, 183, 189parallel 5, 19, 182, 189port replicator 5, 19, 179power 6, 20, 183, 190printer 5, 19, 182, 189PS/2 5, 19, 184, 192S/PDIF 4, 17, 183, 188serial 5, 19, 183, 190speaker out 4, 17, 182, 192S-Video out 183, 190TV out 5, 19, 183, 189USB 4, 17, 181, 188VGA 5, 19, 183, 190video out 5, 19, 183, 189, 190copyingfiles and folders 67, 81text and graphics 81copyright notice 297cover release latch 2, 14Customer CareAccounting 278Sales 278Warranty 278customizing 151cuttingfiles and folders 67, 81text and graphics 81Ddata transfer speed 208deleting files and folders 68, 81, 222desktop 58adjusting settings 152buttons 59changing background 157changing color depth 153changing color scheme 155changing number of colors 153icons 59, 81device drivers 233dialing codes 148Solo9550.book Page 300 Tuesday, June 19, 2001 3:18 PM
301dial-up networkingreinstalling 271digital audio S/PDIF jack 4, 17, 183, 188Disk Cleanup 222Disk Defragmenter 225disketteinserting 98diskette drive 98indicator 35troubleshooting 263dockingdocking station 193port 5, 19, 180, 187port replicator 185release latch 180, 187documentationGateway Web site 54help 50HelpSpot 50online help 53documentscreating 77opening 79printing 80saving 78double-clicking 43downloading 93dragging 44drivers 233locating in Windows NT 238reinstalling in Windows 2000 234reinstalling in Windows 98 234reinstalling in Windows Me 234reinstalling in Windows NT 240, 243, 246, 248updating in Windows 2000 236updating in Windows 98 236updating in Windows Me 236drives 64CD/DVD 99diskette 98hard drive 175installing and replacing 168modular bay 4, 7replacing hard drive 175sharing 200viewing contents 64viewing files and folders 65DVDdrive 99inserting 99playing 109replacing drive module 168troubleshooting 260Eelectrostatic discharge (ESD) 171e-mail 88, 94address 94button 40checking for messages 95sending 94emergency startup diskette 217EmPower power adapter 136Ethernet 204, 206, 211connecting 46jack 3, 16external audio jack 4, 17external monitor 5, 19, 38, 183, 190EZ Pad touchpad 42Ffan 16, 19, 22Fast Ethernet 204, 206, 211faxesreceiving and viewing 128sending 125sending from a program 127setting up cover page 122troubleshooting 269files 64, 66backing up 227copying 67, 81cutting 81deleting 68, 81, 222Solo9550.book Page 301 Tuesday, June 19, 2001 3:18 PM
302 finding 70, 71moving 67opening 43pasting 81renaming 81searching for 70, 71transferring 149troubleshooting 264viewing list 65Find utility 74finding files and folders 70, 71Firewire 3, 17, 48, 120Fn key 37, 38folders 64, 66copying 67, 81creating 66cutting 81deleting 68, 81finding 70, 71moving 67opening 43pasting 81renaming 81searching for 70, 71viewing list 65fragmentation 225Function key 38function keys 37Ggamemulti-player 201game port 183, 190GatewayWeb address 54Web site 54Gateway Connected Home 202components 203shopping list 210Gateway Connected Music Player 203Gateway Connected Touchpad 203gateway.your.way dial-up server 269Hhard drivechecking for free space 221defragmenting 225indicator 34replacing 175scanning for errors on 223troubleshooting 264headphone jack 4, 17, 182, 192helpbutton 41online 53using 50HelpSpot 50Getting Started 51playing a video 52starting 50Hibernate mode 142home office network 200hot-swap indicator 15, 168HPNA 204, 206, 210hyperlinks 91Iicons 59selecting desktop 81IEEE 1394 port 3, 17, 48, 120IEEE 802.11b 205, 207using while traveling 148installingbay modules 168, 170docking station 193hard drive 175memory 172PC Cards 166PCI card 195port replicator 185Internet 88button 41connecting to 90requirements to access 88sharing access 200Internet connectionSolo9550.book Page 302 Tuesday, June 19, 2001 3:18 PM
303broadband 47, 205troubleshooting 265, 268Internet Explorer 59Internet radio 115Internet service provider (ISP) 88connecting to 90disconnecting from 90setting up an account 89IRQ conflicts 262JjacksEthernet 3, 16Firewire 3, 17, 120headphone 4, 17, 182, 192IEEE 1394 3, 17, 120line in 4, 17, 182, 192line out 182, 192microphone 4, 17, 182, 192modem 3, 18network 3, 16S/PDIF 4, 17, 183, 188speaker 4, 17, 182, 192TV out 5, 19, 183, 189joystick port 183, 190KKensington cable lock 149lock slot 6, 20, 181, 188key combinations 38keyboardcleaning 231port 5, 19, 184, 192shortcuts 81troubleshooting 266keysBreak 38brightness 38, 39LCD/CRT 38Pad Lock 38Pause 38Scroll Lock 38standby 38status 38Llatchcover release 14LCD paneltroubleshooting 266LCD/CRT key 38lightsbattery 2power 2line in jack 4, 17, 182, 192line out jack 182, 192line protector 148line tester 148lockKensington 6, 20, 149, 181, 188Mmaintenancecleaning component exteriors 230cleaning the case 230cleaning the keyboard 231cleaning the mouse 231cleaning the screen 231defragmenting 225scheduling with Maintenance Wizard 228suggested schedule 216Maintenance Wizard 228maximize button 62Media Player 108memorybay 7, 21installing 172removing 173troubleshooting 267menu bar 62messageschecking e-mail 95sending e-mail 94microphone jack 4, 17, 182, 192Microsoft Internet Explorer 59Solo9550.book Page 303 Tuesday, June 19, 2001 3:18 PM
304 MIDIfile 108port 183, 190minimize button 62model number 149modem 3, 88connecting 45international adapter 148jack 3, 18troubleshooting 267modular bay 3, 4, 7, 16, 18, 21, 22modular driveindicator 34monitor port 5, 19, 183, 190mousecleaning 231port 5, 19, 184, 192troubleshooting 272movingfiles 82Internet settings 84pointer 43screen objects 44MP3 filecreating 111editing track information 112playing 108streaming 201MPEG file 108streaming 201multi-function buttonscustomizing 163multimediaplaying a file with Windows Media Player 108playing audio CD 104, 105playing DVD 109recording audio 106using Audio DJ 100using Windows Media Player 104multi-player gameplaying 201music librarybuilding 113changing settings 114MusicMatchbuilding a music library 113creating music files 111editing track information 112listening to Internet radio 115playing audio CD 110My Computer icon 59My Documents folder 59Nnavigation keys 37networkjack 3, 16troubleshooting 272network equipment shopping list 210Norton Antivirus 219NTSC/PAL out 5, 117, 183, 189numeric keypad 37Oonline help 50, 53openingdocuments 79files 43folders 43notebook 2programs 43, 63option bayschanging modules 168, 170order status 56PPad Lock 38indicator 35parallel port 5, 19, 48, 182, 189password 149, 273pastingfiles and folders 67, 81text and graphics 81pause text scrolling 38PC CardSolo9550.book Page 304 Tuesday, June 19, 2001 3:18 PM
305slot 3, 16, 166, 192troubleshooting 273PC Doctor 259PCI card 195peripheral devices 48playingAU file 108audio CD in Windows 98 105audio CD in Windows Me 104audio CD using Audio DJ 100audio CD with MusicMatch 110audio file 107AVI file 108DVD 109MIDI file 108MP3 file 108MPEG file 108WAV file 108Windows Media Player file 108Plug and Play devicesIEEE 1394 support for 48USB support for 48pointer 42moving 43port options 3port replicatorattaching notebook 185separating notebook 186portsFirewire 3, 17, 48, 120game 183, 190IEEE 1394 3, 17, 48, 120joystick 183, 190MIDI 183, 190monitor (VGA) 5, 19, 183, 190parallel 5, 19, 48, 182, 189printer 5, 19, 182, 189PS/2 5, 19, 184, 192serial 5, 19, 48, 183, 190USB 4, 17, 48, 181, 188powerAC adapter 136advanced settings 138, 141alarms 138, 140automobile/airplane adapter 136battery 136button 38, 192changing modes 137changing settings in Windows 2000 138changing settings in Windows 98 138changing settings in Windows Me 138changing settings in Windows NT 143connector 6, 20damaged cord 28, 29EmPower adapter 136Hibernate mode 137, 142indicator 2, 14management 136, 150schemes 138, 139SpeedStep settings 144Standby/Resume 32status pop-up menu 38troubleshooting 273printerinstalling 48parallel port 5, 19, 182, 189sharing 201troubleshooting 274printing documents 80programsclosing 81opening 43, 63reinstalling 254PS/2 port 5, 19, 184, 192Rradiolistening with MusicMatch 115Radio Approval authorities 148radio frequency wireless connections 148RAM 172, 173Solo9550.book Page 305 Tuesday, June 19, 2001 3:18 PM
306 recalibrating the battery 229recharging the battery 131recordingaudio file 106CD tracks 111Recycle Bin 59deleting files and folders 68emptying 69recovering files and folders 69reinstallingbattery 132bay modules 168hard drive 175memory 172peripheral devices 85printer 85programs 86, 254software 254Windows 2000 252Windows 98 252Windows Me 252Windows NT 253removing files and folders 68, 81, 222renaming files and folders 81replacingbattery 132bay modules 168hard drive 175memory 172reset hole 7, 21resolutionchanging 154right-clicking 43SS/PDIF 4, 17, 183, 188safetygeneral precautions 281guidelines for troubleshooting 257saving documents 78ScanDisk 223, 275scannerinstalling 48sharing 201screenadjusting settings 152changing area 154changing color depth 153changing number of colors 153saver 159troubleshooting 266, 276screen objectsgetting information 43moving 44selecting 43Scroll Lock 38indicator 35Search utility 72searching for files and folders 70, 71security featuresKensington lock 181, 188security while traveling 149serial number 149serial port 5, 19, 48, 183, 190shortcut menusaccessing 43shortcutsclosing programs 81closing windows 81copying 81cutting 81deleting files and folders 81keyboard 81pasting 81renaming files and folders 81selecting desktop icons 81selecting items in a list 81small office network 200SO-DIMM 172softwareclosing 81opening 43, 63reinstalling 254soundadjusting 102changing docking station settings Solo9550.book Page 306 Tuesday, June 19, 2001 3:18 PM
307194controls 102muting 102troubleshooting 276Sound Recordermaking audio recordings 106playing file 107speakers 2, 14SpeedStep technology 144standby mode 38, 137Start button 60Start menu 63startingnotebook 31programs 43, 63startup diskette 217static electricity 171status indicatorbattery charge 14Bluetooth 12Caps Lock 35diskette drive 35hard drive 34hot-swap 15modular drive 34Pad Lock 35, 38power 14Scroll Lock 35, 38support toolPC Doctor 259surge protector 30Suspend 38S-Video out 117, 183, 190system key combinations 38system keys 37Ttaskbar 60Technical Support 277, 278Accounting 278Sales 278Warranty 278technical supportautomated troubleshooting 278Chat with a Search Assistant 55Chat with Customer Service 55Chat with eSales Advisor 56Chat with Gateway CoPilot 55Customer Care 278E-mail Customer Service 55E-mail Tech Support 55FaxBack support 278Frequently Asked Questions 55Gateway Update 55order status 56resources 277tips before contacting 277tutorial service 278telephoneline protector 148line tester 148receiving and viewing faxes 128sending a fax 125sending faxes from a program 127setting up fax cover page 122telephone support 277televisionviewing display on 117title bar 62touchpad 42buttons 42changing settings 161clicking 43double-clicking 43moving pointer 43opening files, folders, and programs 43right-clicking 43selecting screen objects 43trainingCD 280classroom 280Learn@Gateway 280Learning Libraries 280transferringfiles 82Solo9550.book Page 307 Tuesday, June 19, 2001 3:18 PM
308 Internet settings 84travel tips 147troubleshootingaudio 276CD/DVD drive 260device installation 262diskette drive 263faxes 269files 264hard drive 264Internet connection 265, 268IRQ conflict 262keyboard 266LCD panel 266memory 267modem 267mouse 272network 272passwords 273PC Cards 273power 273printer 274ScanDisk 275screen 276screen area 266screen resolution 266sound 276video 276Web site connection speed 265turning off notebook 33turning on notebook 31tutoringfee-based 279TV out jack 5, 19, 117, 183, 189Uundocking 194USBHPNA adapter 210port 4, 17, 48, 181, 188user-defined shortcut button 41Vvideocapture 120composite video out jack 5, 19, 183, 189S-Video out jack 183, 190troubleshooting 276video filestreaming 201VideoWave IV 120virus 219protecting against 93, 219removing with Norton AntiVirus 219volumeadjusting 102adjusting modem 270control 102control buttons 37muting 102Wwaking up your notebook 32WAV file 108Web browser 88, 91Web page 91Web site 91connecting to 92Gateway 54window 61close button 62closing 81maximize button 62menu bar 62minimize button 62title bar 62Windowsdesktop 58locating device drivers in Windows NT 238reinstalling device drivers in Windows 2000 234reinstalling device drivers in Solo9550.book Page 308 Tuesday, June 19, 2001 3:18 PM
309Windows 98 234reinstalling device drivers in Windows Me 234reinstalling device drivers in Windows NT 238reinstalling Windows 2000 252reinstalling Windows 98 252reinstalling Windows Me 252reinstalling Windows NT 253reinstalling Windows NT Service Pack 250updating device drivers in Windows 2000 236updating device drivers in Windows 98 236updating device drivers in Windows Me 236Windows key 37Windows Media Player 104wireless connectionsusing while traveling 148wireless Ethernet 205, 207World Wide Web (WWW) 91downloading files 93write-protection for diskettes 218Solo9550.book Page 309 Tuesday, June 19, 2001 3:18 PM
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