RF Solutions Q1864-BTN Operator button for activating of Tensator Q1864 queue forwarding system User Manual T01150 Wireless Operation v2
RF Solutions Ltd. Operator button for activating of Tensator Q1864 queue forwarding system T01150 Wireless Operation v2
User manual
For more information
Call: +44 (0) 1908 684777 Fax: +44 (0) 1908 684700
service@tensator.com www.tensator.com
SLQ3000 Wireless Operators Guide
Equipment
Server/Hub
RF Button
CTRX
Pictures may vary slightly for supplied product.
1
Product Description
Close Position
Manual Calling
Close Position Function
Press down and release both buttons
together to close the position; causes
the PDU to display the closed sign for
the specific position.
CALL FORWARD VOICE A
The call forward button will
call a customer forward to
the position using the first
voice option.
CALL FORWARD VOICE B
The call forward button will
call a customer forward to
the position using the second
voice option.
LED Indicators
LED 2
Reserved for feature use.
LED 1
Red – Button pressed and
waiting response.
Green – Got reply to button
press.
Red Flashing – Low battery
warning.
For more information
Call: +44 (0) 1908 684777 Fax: +44 (0) 1908 684700
service@tensator.com www.tensator.com
T01150 - Wireless Operation v2 - Issue 2 JA 16/7/2010
RF Button Issues
With both LEDs at top of unit,
does the left LED light?
Does LED light go red and stay
red until it goes out?
Does LED light go red and
change to green until it goes
out?
Yes
Yes
The battery maybe too low. Replace
by unscrewing the back cover,
unclipping the battery and replacing
with a new 9V battery.
No
Did changing the battery help? The unit maybe faulty.No
No
Please call technical support.
No
Are all other buttons doing the
same thing?
Yes
Likely to be a configuration issue or
button is faulty.
Go to
3
Yes
Go to
2
Are all other buttons doing the
same thing?
Yes
No
No
Trouble Shooting
For more information
Call: +44 (0) 1908 684777 Fax: +44 (0) 1908 684700
service@tensator.com www.tensator.com
T01150 - Wireless Operation v2 - Issue 2 JA 16/7/2010
RF Button Issues – Continued
2
Is CDU screen on?
Does the CDU display a call for
the button being pressed?
Does the audio call play?
Yes
Yes
Button appears to be working. Please
call technical support if there is still an
issue.
Yes
Try turning on the CDU
screen, either from a power
button or check the mains
connection.
Did this help?
Check the monitor is connected to the hub and that
the monitor is on. Try to re-booting the hub by
pressing the sliver button on the front of the unit and
wait for it to shutdown. (The blue LED will go off.)
Turn the hub on again using the sliver button.
Did this help?
No
No
Please call technical support.
No
No
Check that speakers are
connected to the hub and that
if the speakers have external
power that the power is
connected and switched on.
Did this help?
No
No
For more information
Call: +44 (0) 1908 684777 Fax: +44 (0) 1908 684700
service@tensator.com www.tensator.com
T01150 - Wireless Operation v2 - Issue 2 JA 16/7/2010
RF Button Issues – Continued
3
Check the hub to see if the
blue light is on at the front of
the unit.
Is there a blue light? Press the sliver button on the
front of the hub.
Does the hub start? I.e Has the
blue light come on?
Check that the hub’s PSU is
connected and that the PDU is
plugged into the mains.
Is the green light lit on the hub’s
PSU?
No
No
Yes
Wait until the hub has finished
loading i.e. the background
movie is displayed on the main
call forward screen.
Try the button again. If it still
does not work then go back to
the start of the RF button help
chart.
Yes
Check that the CTRX (receiver unit) is
connected into the hub. This connects
via a standard USB cable. The unit is
also powered over the USB
connection. If the unit is not
connected please connect it and wait
about 5 seconds.
Are the buttons working now?
Yes
The power socket may not be
functioning correctly.
Please call technical support.
No
There maybe a configuration
problem.
No
For more information
Call: +44 (0) 1908 684777 Fax: +44 (0) 1908 684700
service@tensator.com www.tensator.com
T01150 - Wireless Operation v2 - Issue 2 JA 16/7/2010
Please report all faults to Tensator Technical Services.