RF Solutions Q1864-BTN Operator button for activating of Tensator Q1864 queue forwarding system User Manual T01150 Wireless Operation v2
RF Solutions Ltd. Operator button for activating of Tensator Q1864 queue forwarding system T01150 Wireless Operation v2
User manual
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| Document ID | 1345866 |
| Application ID | KZGmBnXYltPOceIu32/75Q== |
| Document Description | User manual |
| Short Term Confidential | No |
| Permanent Confidential | No |
| Supercede | No |
| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 292.21kB (3652687 bits) |
| Date Submitted | 2010-09-20 00:00:00 |
| Date Available | 2011-03-18 00:00:00 |
| Creation Date | 2010-07-20 12:25:54 |
| Producing Software | GPL Ghostscript 8.15 |
| Document Lastmod | 2010-07-20 12:25:54 |
| Document Title | Microsoft Word - T01150 - Wireless Operation v2 |
| Document Creator | PScript5.dll Version 5.2.2 |
| Document Author: | PS |
SLQ3000 Wireless Operators Guide Product Description Equipment Server/Hub RF Button CTRX Pictures may vary slightly for supplied product. Manual Calling CALL FORWARD VOICE A CALL FORWARD VOICE B The call forward button will call a customer forward to the position using the first voice option. The call forward button will call a customer forward to the position using the second voice option. Close Position Close Position Function Press down and release both buttons together to close the position; causes the PDU to display the closed sign for the specific position. LED Indicators LED 1 LED 2 Red – Button pressed and waiting response. Reserved for feature use. Green – Got reply to button press. Red Flashing – Low battery warning. For more information Call: +44 (0) 1908 684777 Fax: +44 (0) 1908 684700 service@tensator.com www.tensator.com Trouble Shooting RF Button Issues With both LEDs at top of unit, does the left LED light? No The battery maybe too low. Replace by unscrewing the back cover, unclipping the battery and replacing with a new 9V battery. Did changing the battery help? Yes Does LED light go red and change to green until it goes out? Yes No The unit maybe faulty. Are all other buttons doing the same thing? No Yes No Go to Does LED light go red and stay red until it goes out? Yes Are all other buttons doing the same thing? Yes No Likely to be a configuration issue or button is faulty. Go to No Please call technical support. T01150 - Wireless Operation v2 - Issue 2 JA 16/7/2010 For more information Call: +44 (0) 1908 684777 Fax: +44 (0) 1908 684700 service@tensator.com www.tensator.com RF Button Issues – Continued Is CDU screen on? Try turning on the CDU screen, either from a power button or check the mains connection. No Yes Does the CDU display a call for the button being pressed? Did this help? Yes No Does the audio call play? No Check that speakers are connected to the hub and that if the speakers have external power that the power is connected and switched on. No Check the monitor is connected to the hub and that the monitor is on. Try to re-booting the hub by pressing the sliver button on the front of the unit and wait for it to shutdown. (The blue LED will go off.) Turn the hub on again using the sliver button. Did this help? Did this help? Yes No Button appears to be working. Please call technical support if there is still an issue. T01150 - Wireless Operation v2 - Issue 2 JA 16/7/2010 No Please call technical support. For more information Call: +44 (0) 1908 684777 Fax: +44 (0) 1908 684700 service@tensator.com www.tensator.com RF Button Issues – Continued Check the hub to see if the blue light is on at the front of the unit. Is there a blue light? No Press the sliver button on the front of the hub. Does the hub start? I.e Has the blue light come on? Yes Wait until the hub has finished loading i.e. the background movie is displayed on the main call forward screen. No Yes Yes Check that the hub’s PSU is connected and that the PDU is plugged into the mains. Is the green light lit on the hub’s PSU? Check that the CTRX (receiver unit) is connected into the hub. This connects via a standard USB cable. The unit is also powered over the USB connection. If the unit is not connected please connect it and wait about 5 seconds. Try the button again. If it still does not work then go back to the start of the RF button help chart. No The power socket may not be functioning correctly. Are the buttons working now? No There maybe a configuration problem. Please call technical support. T01150 - Wireless Operation v2 - Issue 2 JA 16/7/2010 For more information Call: +44 (0) 1908 684777 Fax: +44 (0) 1908 684700 service@tensator.com www.tensator.com Please report all faults to Tensator Technical Services. T01150 - Wireless Operation v2 - Issue 2 JA 16/7/2010 For more information Call: +44 (0) 1908 684777 Fax: +44 (0) 1908 684700 service@tensator.com www.tensator.com
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