Realtek Semiconductor RTL8192EEBT 802.11b/g/n RTL8192EE Combo module User Manual

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Lenovo(Japan), Ltd., Date: April 17, 2013
Document Number: UY152-0007-01-71
User’s Manual
The attachment is the user’s manual for the specific Lenovo host PC device in this application that
consists of the following two sections.
The regulatory notice concerning the FCC Part 2 /15B /15C and IC RSS-102/210, ICES-003 for the
applying WLAN transmitter device (FCC ID: TX2RTL8192EEBT, IC: 6317A-RTL8192EEBT).
1.
The electronic user’s guidance referred to in the above regulatory notices, which are displayed on
the LCD screen of the host PC device.
1. Regulatory notice for WLAN / Bluetooth transmitter devices
ThinkPad Regulatory Notice
About this manual
This manual contains regulatory information for the following ThinkPad products:
• ThinkPad 11e
• ThinkPad Yoga 11e
Read first — regulatory information
Read this document before using your computer. This computer complies with
the radio frequency and safety standards of any country or region in which it has
been approved for wireless use. Install and use your computer according to the
following instructions.
The latest Regulatory Notice has been uploaded on the Web site. To refer to it, go
to http://www.lenovo.com/think/support, and then click Guides & Manuals.
Veuillez lire le présent document avant d'utiliser votre ordinateur. Cet ordinateur
est conforme aux normes de fréquence radio et de sécurité de tous les pays ou
régions dans lesquels son utilisation sans fil a été homologuée. Installez et utilisez
l'ordinateur en respectant les instructions qui suivent.
La version la plus récente de la Notice relative à la réglementation a été chargée
sur le site Web. Pour la consulter, http://www.lenovo.com/think/support, puis
sur Guides & Manuals.
USA — Federal Communications Commission (FCC)
I. Approved wireless devices
This section presents the FCC ID and model number of each wireless device.
i) User installable wireless LAN and Bluetooth combo card
FCC ID: PD97260NGU (Model: 7260NGW AN)
FCC ID: TX2RTL8192EEBT (Model: RTL8192EEBT)
Notes:
• Either 7260NGW AN or RTL8192EEBT is installed into the computer.
• The wireless LAN and the Bluetooth features operate at different frequencies
exclusively, and transmit radio frequencies simultaneously.
• The wireless LAN cards marketed in the USA and Canada do not support or
function in the extended channels (12ch, 13ch).
II. User installable wireless LAN and Bluetooth combo card
i) Use of the wireless LAN and Bluetooth combo card
If no integrated wireless LAN and Bluetooth combo card has been preinstalled in
your computer, you can install one, provided by Lenovo® as an option. Plug the
wireless LAN card into the wireless LAN card slot. For the installation procedure,
see “Replacing the wireless-LAN card” in User Guide.
Attention: The computer contains an authentication mechanism. If you install
an unauthorized wireless communication card that is not approved for use in
your computer, the computer will not start, but only displays an error message
and emits audible beeps.
ii) FCC ID location
There is no FCC ID for the wireless LAN card shown on the enclosure of your
computer. Instead you will find an indicator pointing to the location of the FCC
ID on the bottom of your computer. The FCC ID is affixed on the approved
card installed in the wireless LAN card slot, and the FCC ID is visible prior to
installation. For the location of the FCC ID indicator and the slot, see “FCC ID and
IC Certification number label” in User Guide.
iii) FCC RF Exposure compliance
The radiated output power of the wireless LAN card authorized to use for your
computer is far below the FCC radio frequency exposure limits. Nevertheless, it
shall be used in such a manner that the potential for human contact during normal
operation is minimized as follows:
CAUTION:
For ThinkPad 11e:
To comply with FCC RF exposure compliance requirements, a separation
distance of at least 20 cm (8 inches) must be maintained between the
antennas connected to the wireless cards and all persons. If this distance
cannot be maintained while the computer lid is closed, you must select first
select sleep as the power mode prior to closing the display lid.
For ThinkPad Yoga 11e:
The radiated energy from the antennas conforms to the FCC limit of the SAR
(Specific Absorption Rate) requirement regarding 47 CFR Part 2 Section
1093, when the computer operates in the conventional setting. The SAR
is determined to measure at the highest power level in each frequency
band. The ThinkPad Yoga 11e has been tested and found to meet the FCC
RF exposure guidelines.
The transmission antennas for the wireless LAN card are located in the LCD cover.
See “Locating the UltraConnect wireless antennas” in User Guide.
iv) Radio Frequency interference requirements
Each device has been tested and found to comply with the limits for a Class B
digital device pursuant to FCC Part 15 Subpart B. Refer to “Electronic emission
notices” on page 7.
When you use a wireless LAN card in the 802.11 a/n transmission mode, note
the following:
• Each device is restricted to indoor use due to its operation in the 5150 to 5250
MHz frequency range. FCC requires these products to be used indoors for
the frequency range 5150 to 5250 MHz to reduce the potential for harmful
interference to co-channel Mobile Satellite systems.
• High power radars are allocated as primary users of the 5250 to 5350 MHz and
5650 to 5850 MHz bands. These radar stations can cause interference with
and/or damage this device.
Canada — Industry Canada (IC)
IC Certification number
I. Approved wireless devices
This section presents the IC Certification and model number of each wireless
device.
i) User installable wireless LAN and Bluetooth combo card
IC: 1000M-7260NG (Model: 7260NGW AN)
IC: 6317A-RTL8192EEBT (Model: RTL8192EENF [NGFF])
Notes:
• Either 7260NGW AN or RTL8192EEBT is installed into the computer.
• The wireless LAN card marketed in the USA and Canada does not support or
function in the extended channels (12ch, 13ch).
II. User installable wireless LAN and Bluetooth combo card
There is no certification number of Industry Canada for the wireless communication
card shown on the enclosure of your computer. Instead you will find an indicator
pointing to the location of the IC Certification number on the bottom of your
computer. The IC certification number is affixed on the approved card installed
in the corresponding slot, and the IC Certification number is visible prior to
installation. For the location of the IC Certification number indicator and the slot,
see “FCC ID and IC Certification number information” in User Guide.
Attention: The computer contains an authentication mechanism. You can install
or remove each wireless card by yourself. If you install an unauthorized wireless
card that is not approved for use in the computer, the computer will not start, but
only displays an error message and emits audible beeps.
V. Low power license-exempt radiocommunication devices
(RSS-210)
Operation is subject to the following two conditions:
1. This device may not cause interference, and
2. This device must accept any interference, including interference that may
cause undesired operation of the device.
The transmitter devices have been designed to operate with the antennas
integrated in the computer, and having a maximum gain of within 3 dBi.
The maximum antenna gain permitted for devices in the 5250-5350 MHz,
5470-5725 MHz, and 5725-5825 MHz bands complies with the e.i.r.p. limit in
section A9.2 of RSS-210.
When you use a wireless LAN card in the 802.11 a/n transmission mode:
• The devices for the band 5150–5250 MHz are only for indoor usage to reduce
potential for harmful interference to co-channel Mobile Satellite systems.
• High power radars are allocated as primary users (meaning they have priority)
of 5250–5350 MHz and 5650–5850 MHz and these radars could cause
interference and/or damage to LELAN (Licence-Exempt Local Area Network)
devices.
VI. Exposure of humans to RF fields (RSS-102)
The computers employ low gain integral antennas that do not emit RF field in
excess of Health Canada limits for the general population; consult Safety Code 6,
obtainable from Health Canada’s Web site at http://www.hc-sc.gc.ca/.
The radiated energy from the antennas connected to the wireless cards conforms
to the IC limit of the RF exposure requirement regarding IC RSS-102, Issue 2
clause 4.2.
Numéro d’homologation IC
I. Périphériques sans fil homologués
Cette section présente le numéro d’homologation IC et le numéro de modèle de
chaque périphérique sans fil.
i) Carte sans fil installable par l’utilisateur
IC: 1000M-7260NG (Model: 7260NGW AN)
IC: 6317A-RTL8192EEBT (Model: RTL8192EENF [NGFF])
Remarques :
• Les fonctions de réseau local sans fil et Bluetooth sont opérationnelles à
des fréquences différentes exclusivement et émettent des fréquences radio
simultanément.
• Les cartes de réseau local sans fil commercialisées aux Etats-Unis et au
Canada ne prennent pas en charge les canaux étendus (12ch, 13ch) et ne
fonctionnent donc pas sur de tels canaux.
II. Carte sans fil installable par l’utilisateur
Le numéro de certification IC (Industrie Canada) pour la carte de communication
sans fil ne figure pas sur le boîtier de votre ordinateur. En revanche, sous votre
ordinateur, vous trouverez une indication vous précisant l'emplacement du
numéro de certification IC. Le numéro de certification IC figure sur la carte
homologuée installée dans le logement correspondant et est visible avant
l’installation. Pour connaître l’emplacement du numéro de certification IC et du
logement, reportez-vous à la section « Etiquette d’identification FCC et du numéro
de certification IC » du Guide d’utilisation.
Attention: L’ordinateur contient un mécanisme d'authentification. Vous pouvez
installer ou désinstaller tout dispositif sans fil. Si vous installez une carte sans fil
qui n’est pas homologuée dans votre ordinateur, l’ordinateur ne démarrera pas
mais affichera un message d’erreur et générera des bips sonores.
V. Remarque relative aux appareils de communication radio de
faible puissance sans licence (CNR-210)
Le fonctionnement de ce type d’appareil est soumis aux deux conditions
suivantes:
1. Cet appareil ne doit pas perturber les communications radio, et
2. Cet appareil doit supporter toute perturbation, y compris les perturbations
qui pourraient provoquer son dysfonctionnement.
Les périphériques d’émission sont conçus pour fonctionner avec des antennes
intégrées à l’ordinateur et ayant un gain maximal de moins de 3 dBi.
Le gain d’antenne maximal pour les périphériques dans les bandes de fréquence
5250-5350 MHz, 5470-5725 MHz, et 5725-5825 MHz est conforme à la limite
p.i.r.e énoncée dans la section A9.2 de la CNR-210.
Lorsque vous utilisez la carte pour réseau local sans fil en mode de transmission
802.11 a/n:
• Tout appareil destiné à la bande 5150-5250 MHz devra être exclusivement
utilisé en intérieur afin de réduire les risques de perturbations
électromagnétiques gênantes sur les systèmes de satellite mobile dans un
même canal.
• Les radars à forte puissance sont désignés comme les utilisateurs principaux
(c’est-à-dire qu'ils sont prioritaires) des bandes 5250-5350 MHz et 5650-5850
MHz. Ils peuvent provoquer des perturbations électromagnétiques sur les
appareils de type LELAN (réseau de communication local sans licence) ou
les endommager.
VI. Exposition des êtres humains aux champs radioélectriques
(RF) (CNR-102)
L’ordinateur utilise des antennes intégrales à faible gain qui n’émettent pas un
champ électromagnétique supérieur aux normes imposées par le Ministére de la
santé canadien pour la population. Consultez le Safety Code 6 sur le site Web du
Ministére de la santé canadien à l'adresse http://www.hc-sc.gc.ca/.
L’énergie émise par les antennes reliées aux adaptateurs sans fil respecte la limite
d’exposition aux radiofréquences telle que définie par Industrie Canada dans
la clause 4.2 du document CNR-102.
Electronic emission notices
Federal Communications Commission (FCC) Declaration of
Conformity
• Model: 7260NGW AN
• Model: RTL8192EEBT
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
• Consult an authorized dealer or service representative for help.
Lenovo is not responsible for any radio or television interference caused by
unauthorized changes or modifications to this equipment. Unauthorized change
or modifications could avoid the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including interference
that may cause undesired operation.
Responsible Party:
Lenovo (United States) Incorporated
1009 Think Place-Building One
Morrisville, NC 27560
Telephone: 1-919-294-5900
Industry Canada Class B Emission Compliance Statement
This Class B digital apparatus complies with Canadian ICES-003.
Avis de conformité à la réglementation d’Industrie Canada
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du
Canada.
Usage environment and your health
Wireless feature (such as wireless WAN, wireless LAN, and Bluetooth and so on)
emits radio frequency electromagnetic energy like other radio devices. However,
the level of energy emitted is far much less than the electromagnetic energy
emitted by wireless devices like for example mobile phones.
Due to the fact that wireless feature operates within the guidelines found in radio
frequency safety standards and recommendations, Lenovo believes the wireless
feature is safe for use by consumers. These standards and recommendations
reflect the consensus of the scientific community and result from deliberations
of panels and committees of scientists who continually review and interpret the
extensive research literature.
In some situation or environment, the use of wireless feature might be restricted
by the proprietor of the building or responsible representatives of the organization.
These situations and areas may for example include:
• Using the wireless feature on board of airplanes, in hospitals or near petrol
stations, blasting areas (with electro-explosive devices), medical implants or
body-worn electronic medical devices, such as pace makers.
• In any other environment where the risk of interference to other devices or
services is perceived or identified as harmful.
If you are uncertain of the policy that applies on the use of wireless devices in a
specific organization (such as airport or hospital), you are encouraged to ask for
authorization to use wireless feature prior to turning on the tablet.
Trademarks
The following terms are trademarks of Lenovo in the United States, other
countries, or both:
Lenovo
ThinkPad
UltraConnect
Other company, product, and service names may be trademarks or service marks
of others.
First Edition (May 2014)
© Copyright Lenovo 2014.
LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered
pursuant a General Services Administration “GSA” contract, use, reproduction, or
disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.
Printed in China
(1P) P/N: SP40F29946
*1PSP40F29946*
2.
The electronic user’s guidance
User Guide
ThinkPad 11e and ThinkPad Yoga 11e
Note: Before using this information and the product it supports, be sure to read and understand the following:
• Safety, Warranty, and Setup Guide
• Regulatory Notice
•
“Important safety information” on page vi
• Appendix E “Notices” on page 141
The latest Safety, Warranty, and Setup Guide and the Regulatory Notice are available on the Lenovo Support
Web site at:
http://www.lenovo.com/UserManuals
Second Edition (May 2014)
© Copyright Lenovo 2014.
LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration
“GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.
Contents
Read this first . . . . . . . . . . . . . . v
Important safety information . . . . . . .
Conditions that require immediate action
Service and upgrades . . . . . . . .
Power cords and power adapters . . .
Extension cords and related devices . .
Plugs and outlets . . . . . . . . . .
Power supply statement . . . . . . .
External devices . . . . . . . . . .
General battery notice . . . . . . . .
Lithium coin-cell battery notice . . . .
Notice for built-in rechargeable batteries.
Heat and product ventilation . . . . .
Electrical current safety information . .
Liquid crystal display (LCD) notice . . .
Using headphones or earphones. . . .
Additional safety information . . . . .
. vi
vii
vii
viii
. ix
. ix
. ix
. x
. x
. x
. xi
. xi
xii
xii
xiii
xiii
Chapter 1. Product overview . . . . . . 1
Locating computer controls, connectors, and
indicators. . . . . . . . . . . . . . . . .
Front view. . . . . . . . . . . . . . .
Right-side view. . . . . . . . . . . . .
Left-side view . . . . . . . . . . . . .
Rear view . . . . . . . . . . . . . . .
Status indicators . . . . . . . . . . . .
Locating important product information . . . . .
Machine type and model label . . . . . . .
FCC ID and IC Certiication number
information . . . . . . . . . . . . . .
Genuine Microsoft label . . . . . . . . .
Features . . . . . . . . . . . . . . . . .
Speciications . . . . . . . . . . . . . . .
Lenovo programs . . . . . . . . . . . . .
Accessing Lenovo programs on the Windows
7 operating system . . . . . . . . . . .
Accessing Lenovo programs on the Windows
8.1 operating system . . . . . . . . . .
Lenovo programs overview . . . . . . . .
Chapter 2. Using your computer . . .
Registering your computer . . . . . . . . .
Special keys . . . . . . . . . . . . . .
Using the touch pad . . . . . . . . . . .
Using the ThinkPad Yoga 11e in different modes
Rotating the computer display. . . . . .
Notebook mode . . . . . . . . . . .
© Copyright Lenovo 2014
10
10
11
12
13
13
15
15
19
19
19
21
21
22
22
Stand mode . . . . . . .
Tablet mode . . . . . . .
Tent mode . . . . . . .
Using the tablet buttons . .
Using the multi-touch screen
Power management . . . . .
Using the ac power adapter.
Checking the battery status .
Charging the battery . . .
Managing the battery power
Power-saving modes . . .
Maximizing the battery life .
Connecting to the network . . .
Ethernet connections . . .
Wireless connections . . .
Presentations and multimedia. .
Changing display settings .
Using an external monitor .
Using a projector . . . . .
Using dual displays . . . .
Using audio features . . . . .
Using the camera . . . . . .
Using a lash media card. . . .
Installing a lash media card
Removing a lash media card
Frequently asked questions . .
23
24
25
26
27
31
31
31
32
32
32
33
34
34
34
36
36
36
38
38
39
39
40
40
41
41
Chapter 3. You and your computer . .
45
Accessibility and comfort .
Ergonomic information.
Comfort . . . . . .
Accessibility information
Traveling with your computer
Travel tips . . . . . .
Travel accessories . .
45
45
46
46
50
50
50
Chapter 4. Security . . . . . . . . . .
51
Attaching a mechanical lock . . . . . . . . .
Using passwords. . . . . . . . . . . . . .
Typing passwords . . . . . . . . . . .
Power-on password . . . . . . . . . . .
Supervisor password . . . . . . . . . .
Hard disk passwords . . . . . . . . . .
Hard disk security . . . . . . . . . . . . .
Notice on deleting data from your hard disk drive
or solid-state drive . . . . . . . . . . . . .
Using irewalls . . . . . . . . . . . . . . .
51
51
51
51
52
54
55
56
57
Protecting data against viruses . . . . . . . .
57
Chapter 5. Advanced configuration . .
59
Installing a new operating system . . . . . .
Installing the Windows 7 operating system .
Installing the Windows 8.1 operating system
Installing device drivers . . . . . . . . . .
Using the ThinkPad Setup program . . . . .
Main menu . . . . . . . . . . . . .
Conig menu. . . . . . . . . . . . .
Date/Time menu . . . . . . . . . . .
Security menu . . . . . . . . . . . .
Startup menu . . . . . . . . . . . .
Restart menu . . . . . . . . . . . .
Updating the UEFI BIOS . . . . . . . .
Using system management. . . . . . . . .
Setting management features . . . . . .
59
59
60
61
61
62
62
65
65
69
71
71
71
72
Chapter 6. Preventing problems . . .
75
General tips for preventing problems . .
Making sure device drivers are current .
Taking care of your computer . . . . .
Cleaning the cover of your computer
Chapter 7. Troubleshooting
problems . . . . . . . . . . . . . . .
Diagnosing problems . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . .
Computer stops responding . . . . . .
Spills on the keyboard . . . . . . . . .
Error messages . . . . . . . . . . .
Errors without messages . . . . . . . .
Beep errors . . . . . . . . . . . . .
Memory module problems . . . . . . .
Networking problems . . . . . . . . .
Keyboard problems . . . . . . . . . .
Problems with the display and multimedia
devices . . . . . . . . . . . . . . .
Battery and power problems . . . . . .
Problems with drives and other storage
devices . . . . . . . . . . . . . . .
A software problem . . . . . . . . . .
A USB problem . . . . . . . . . . .
75
76
77
78
81
81
81
81
82
82
83
84
85
85
87
87
92
94
95
95
Chapter 8. Recovery information . . .
97
Recovery information for the Windows 7 operating
system . . . . . . . . . . . . . . . . . .
Creating and using recovery media . . . . .
Performing backup and recovery operations .
Using the Rescue and Recovery workspace .
Creating and using a rescue medium . . . .
97
97
98
99
100
ii
User Guide
Reinstalling preinstalled applications and
device drivers . . . . . . . . . . . . .
Solving recovery problems . . . . . . . .
Recovery information for the Windows 8.1
operating system. . . . . . . . . . . . . .
Refreshing your computer . . . . . . . .
Resetting your computer to the factory default
settings. . . . . . . . . . . . . . . .
Using the advanced startup options . . . .
Recovering your operating system if Windows
8.1 fails to start. . . . . . . . . . . . .
Creating and using recovery media . . . . .
Chapter 9. Replacing devices . . . .
Static electricity prevention . . . . . . .
Disabling the built-in batteries. . . . . .
Replacing the memory module . . . . .
Replacing the wireless-LAN card . . . .
Replacing the coin-cell battery . . . . .
Replacing the hard disk drive or solid-state
drive. . . . . . . . . . . . . . . .
Replacing the keyboard . . . . . . . .
102
102
102
103
103
103
105
105
105
106
108
111
. . .
. . .
113
117
Chapter 10. Getting support . . . .
Before you contact Lenovo . .
Getting help and service . . .
Using diagnostic programs
Lenovo Support Web site.
Calling Lenovo . . . . .
Finding ThinkPad options
Purchasing additional services
101
102
123
Appendix A. Regulatory
information . . . . . . . . . . . . .
Wireless related information . . . . . . . . .
Locating the UltraConnect wireless
antennas . . . . . . . . . . . . . . .
Locating wireless regulatory notices . . . .
Export classiication notice . . . . . . . . . .
Electronic emission notices. . . . . . . . . .
Federal Communications Commission
Declaration of Conformity . . . . . . . .
Industry Canada Class B emission compliance
statement . . . . . . . . . . . . . . .
European Union - Compliance to the
Electromagnetic Compatibility Directive . . .
German Class B compliance statement . . .
Korea Class B compliance statement . . . .
Japan VCCI Class B compliance statement . .
Japan compliance statement for products
which connect to the power mains with
rated current less than or equal to 20 A per
phase . . . . . . . . . . . . . . . .
123
123
124
124
124
125
125
127
127
128
128
129
129
129
129
129
130
130
131
131
Lenovo product service
Taiwan . . . . . . .
Eurasian compliance mark .
Brazil regulatory notice . .
Mexico regulatory notice . .
information
. . . . .
. . . . .
. . . . .
. . . . .
for
Appendix B. WEEE and recycling
information . . . . . . . . . . . . .
Important WEEE information . . . . . . . . .
Recycling information for China . . . . . . . .
Recycling information for Japan . . . . . . . .
Battery recycling information for Brazil . . . . .
Battery recycling information for Taiwan . . . . .
Battery recycling information for the European
Union . . . . . . . . . . . . . . . . . .
Battery recycling information for the United States
and Canada . . . . . . . . . . . . . . . .
© Copyright Lenovo 2014
131
131
131
131
133
133
133
133
134
134
Appendix C. Restriction of Hazardous
Substances Directive (RoHS) . . . . 137
European Union RoHS
China RoHS. . . . .
India RoHS . . . . .
Turkish RoHS . . . .
Ukraine RoHS . . . .
137
137
137
137
138
Appendix D. ENERGY STAR model
information . . . . . . . . . . . . .
139
Appendix E. Notices . . . . . . . . .
141
Trademarks . . . . . . . . . . . . . . . .
142
135
135
iii
iv
User Guide
Read this first
Be sure to follow the important tips given here to get the most use and enjoyment out of your computer.
Failure to do so might lead to discomfort or injury, or cause your computer to fail.
Protect yourself from the heat that your computer generates.
When your computer is turned on or the battery is charging, the base, the palm
rest, and some other parts may become hot. The temperature they reach
depends on the amount of system activity and the level of charge in the battery.
Extended contact with your body, even through clothing, could cause
discomfort or even a skin burn.
• Avoid keeping your hands, your lap, or any other part of your body in
contact with a hot section of the computer for any extended time.
• Periodically take hands from using the keyboard by lifting your hands from
the palm rest.
Protect yourself from the heat generated by the ac power adapter.
When the ac power adapter is connected to an electrical outlet and your
computer, it generates heat.
Extended contact with your body, even through clothing, may cause a skin
burn.
• Do not place the ac power adapter in contact with any part of your body
while it is in use.
• Never use it to warm your body.
Prevent your computer from getting wet.
To avoid spills and the danger of electrical shock, keep liquids away from your
computer.
Protect the cables from being damaged.
Applying strong force to cables may damage or break them.
Route communication lines, or the cables of an ac power adapter, a mouse, a
keyboard, a printer, or any other electronic device, so that they cannot be walked
on, tripped over, pinched by your computer or other objects, or in any way
subjected to treatment that could interfere with the operation of your computer.
© Copyright Lenovo 2014
Protect your computer and data when moving it.
Before moving a computer equipped with a hard disk drive or solid-state drive,
do one of the following:
• Turn it off.
• Put it in sleep mode.
• Put it in hibernation mode.
This will help to prevent damage to the computer, and possible loss of data.
Handle your computer gently.
Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects on
your computer, display, or external devices.
Carry your computer carefully.
• Use a quality carrying case that provides adequate cushioning and protection.
• Do not pack your computer in a tightly packed suitcase or bag.
• Before putting your computer in a carrying case, make sure that it is off, in sleep
mode, or in hibernation mode. Do not put a computer in a carrying case while it
is turned on.
Important safety information
Note: Read the important safety information irst.
This information can help you safely use your notebook computer. Follow and retain all information included
with your computer. The information in this document does not alter the terms of your purchase agreement
or the Lenovo® Limited Warranty. For more information, see “Warranty Information” in the Safety, Warranty,
and Setup Guide that comes with your computer.
Customer safety is important. Our products are developed to be safe and effective. However, personal
computers are electronic devices. Power cords, power adapters, and other features can create potential
safety risks that can result in physical injury or property damage, especially if misused. To reduce these
risks, follow the instructions included with your product, observe all warnings on the product and in the
operating instructions, and review the information included in this document carefully. By carefully following
the information contained in this document and provided with your product, you can help protect yourself
from hazards and create a safer computer work environment.
Note: This information includes references to power adapters and batteries. In addition to notebook
computers, some products (such as speakers and monitors) ship with external power adapters. If you have
such a product, this information applies to your product. In addition, computer products contain a coin-sized
internal battery that provides power to the system clock even when the computer is unplugged, so the
battery safety information applies to all computer products.
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Conditions that require immediate action
Products can become damaged due to misuse or neglect. Some product damage is serious enough
that the product should not be used again until it has been inspected and, if necessary, repaired by
an authorized servicer.
As with any electronic device, pay close attention to the product when it is turned on. On very rare
occasions, you might notice an odor or see a puff of smoke or sparks vent from your product. Or you
might hear sounds like popping, cracking or hissing. These conditions might merely mean that an
internal electronic component has failed in a safe and controlled manner. Or, they might indicate
a potential safety issue. However, do not take risks or attempt to diagnose the situation yourself.
Contact the Customer Support Center for further guidance. For a list of Service and Support phone
numbers, see the following Web site:
http://www.lenovo.com/support/phone
Frequently inspect your computer and its components for damage or wear or signs of danger.
If you have any question about the condition of a component, do not use the product. Contact
the Customer Support Center or the product manufacturer for instructions on how to inspect the
product and have it repaired, if necessary.
In the unlikely event that you notice any of the following conditions, or if you have any safety
concerns with your product, stop using the product and unplug it from the power source and
telecommunication lines until you can speak to the Customer Support Center for further guidance.
• Power cords, plugs, power adapters, extension cords, surge protectors, or power supplies that are
cracked, broken, or damaged.
• Signs of overheating, smoke, sparks, or ire.
• Damage to a battery (such as cracks, dents, or creases), discharge from a battery, or a buildup of foreign
substances on the battery.
• A cracking, hissing or popping sound, or strong odor that comes from the product.
• Signs that liquid has been spilled or an object has fallen onto the computer product, the power cord or
power adapter.
• The computer product, power cord, or power adapter has been exposed to water.
• The product has been dropped or damaged in any way.
• The product does not operate normally when you follow the operating instructions.
Note: If you notice these conditions with a product (such as an extension cord) that is not manufactured for
or by Lenovo, stop using that product until you can contact the product manufacturer for further instructions,
or until you get a suitable replacement.
Service and upgrades
Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or
your documentation. Only use a Service Provider who is approved to repair your particular product.
Note: Some computer parts can be upgraded or replaced by the customer. Upgrades typically are
referred to as options. Replacement parts approved for customer installation are referred to as Customer
Replaceable Units, or CRUs. Lenovo provides documentation with instructions when it is appropriate for
customers to install options or replace CRUs. You must closely follow all instructions when installing or
replacing parts. Before you remove the covers from a product equipped with a power cord, always make
sure that the power is turned off and that the product is unplugged from any power source. If you have
any questions or concerns, contact the Customer Support Center.
Although there are no moving parts in your computer after the power cord has been disconnected, the
following warnings are required for your safety.
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CAUTION:
Hazardous moving parts. Keep fingers and other body parts away.
CAUTION:
Before replacing any CRUs, turn off the computer and wait three to five minutes to let the computer
cool before opening the cover.
Power cords and power adapters
DANGER
Use only the power cords and power adapters supplied by the product manufacturer.
The power cords shall be safety approved. For Germany, it shall be H05VV-F, 3G, 0.75 mm2, or
better. For other countries, the suitable types shall be used accordingly.
Never wrap a power cord around a power adapter or other object. Doing so can stress the cord in
ways that can cause the cord to fray, crack, or crimp. This can present a safety hazard.
Always route power cords so that they will not be walked on, tripped over, or pinched by objects.
Protect power cords and power adapters from liquids. For instance, do not leave your power cord
or power adapter near sinks, tubs, toilets, or on floors that are cleaned with liquid cleansers.
Liquids can cause a short circuit, particularly if the power cord or power adapter has been stressed
by misuse. Liquids also can cause gradual corrosion of power cord terminals and/or the connector
terminals on a power adapter, which can eventually result in overheating.
Ensure that all power cord connectors are securely and completely plugged into receptacles.
Do not use any power adapter that shows corrosion at the ac input pins or shows signs of
overheating (such as deformed plastic) at the ac input pins or anywhere on the power adapter.
Do not use any power cords where the electrical contacts on either end show signs of corrosion or
overheating or where the power cord appears to have been damaged in any way.
To prevent possible overheating, do not cover the power adapter with clothing or other objects
when the power adapter is plugged into an electrical outlet.
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Extension cords and related devices
Ensure that extension cords, surge protectors, uninterruptible power supplies, and power strips that you use
are rated to handle the electrical requirements of the product. Never overload these devices. If power strips
are used, the load should not exceed the power strip input rating. Consult an electrician for more information
if you have questions about power loads, power requirements, and input ratings.
Plugs and outlets
DANGER
If a receptacle (power outlet) that you intend to use with your computer equipment appears to be
damaged or corroded, do not use the outlet until it is replaced by a qualified electrician.
Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain
a replacement.
Do not share an electrical outlet with other home or commercial appliances that draw large amounts
of electricity; otherwise, unstable voltage might damage your computer, data, or attached devices.
Some products are equipped with a three-pronged plug. This plug fits only into a grounded
electrical outlet. This is a safety feature. Do not defeat this safety feature by trying to insert it into
a non-grounded outlet. If you cannot insert the plug into the outlet, contact an electrician for an
approved outlet adapter or to replace the outlet with one that enables this safety feature. Never
overload an electrical outlet. The overall system load should not exceed 80 percent of the branch
circuit rating. Consult an electrician for more information if you have questions about power loads
and branch circuit ratings.
Be sure that the power outlet you are using is properly wired, easily accessible, and located close
to the equipment. Do not fully extend power cords in a way that will stress the cords.
Be sure that the power outlet provides the correct voltage and current for the product you are
installing.
Carefully connect and disconnect the equipment from the electrical outlet.
Power supply statement
DANGER
Never remove the cover on a power supply or any part that has the following label attached.
Hazardous voltage, current, and energy levels are present inside any component that has this label
attached. There are no serviceable parts inside these components. If you suspect a problem with
one of these parts, contact a service technician.
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External devices
CAUTION:
Do not connect or disconnect any external device cables other than USB and 1394 cables while the
computer power is on; otherwise, you might damage your computer. To avoid possible damage to
attached devices, wait at least five seconds after the computer is shut down to disconnect external
devices.
General battery notice
DANGER
Personal computers manufactured by Lenovo contain a coin-cell battery to provide power to
the system clock. In addition, many mobile products, such as notebook computers, utilize a
rechargeable battery pack to provide system power when in portable mode. Batteries supplied by
Lenovo for use with your product have been tested for compatibility and should only be replaced
with approved parts.
Never attempt to open or service any battery. Do not crush, puncture, or incinerate batteries or
short circuit the metal contacts. Do not expose the battery to water or other liquids. Only recharge
the battery pack strictly according to instructions included in the product documentation.
Battery abuse or mishandling can cause the battery to overheat, which can cause gasses or flame
to “vent” from the battery pack or coin cell. If your battery is damaged, or if you notice any
discharge from your battery or the buildup of foreign materials on the battery leads, stop using the
battery and obtain a replacement from the battery manufacturer.
Batteries can degrade when they are left unused for long periods of time. For some rechargeable
batteries (particularly Lithium Ion batteries), leaving a battery unused in a discharged state could
increase the risk of a battery short circuit, which could shorten the life of the battery and also can
pose a safety hazard. Do not let rechargeable Lithium-Ion batteries completely discharge or store
these batteries in a discharged state.
Lithium coin-cell battery notice
DANGER
Danger of explosion if battery is incorrectly replaced.
When replacing the lithium coin-cell battery, use only the same or an equivalent type that is
recommended by the manufacturer. The battery contains lithium and can explode if not properly
used, handled, or disposed of.
Do not:
• Throw or immerse into water
• Heat to more than 100°C (212°F)
• Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
The following statement applies to users in the state of California, U.S.A.
California Perchlorate Information:
User Guide
Products containing manganese dioxide lithium coin-cell batteries may contain perchlorate.
Perchlorate Material - special handling may apply, See
www.dtsc.ca.gov/hazardouswaste/perchlorate
Notice for built-in rechargeable batteries
DANGER
Do not attempt to replace the internal rechargeable or lithium coin-cell batteries. Contact Lenovo
Support for factory replacement.
Heat and product ventilation
DANGER
Computers, ac power adapters, and many accessories can generate heat when turned on and when
batteries are charging. Notebook computers can generate a significant amount of heat due to their
compact size. Always follow these basic precautions:
• When your computer is turned on or the battery is charging, the base, the palm rest, and some
other parts may become hot. Avoid keeping your hands, your lap, or any other part of your
body in contact with a hot section of the computer for any extended length of time. When you
use the keyboard, avoid keeping your palms on the palm rest for a prolonged period of time.
Your computer generates some heat during normal operation. The amount of heat depends on
the amount of system activity and the battery charge level. Extended contact with your body,
even through clothing, could cause discomfort or even a skin burn. Periodically take breaks
from using the keyboard by lifting your hands from the palm rest; and be careful not to use
the keyboard for any extended length of time.
• Do not operate your computer or charge the battery near flammable materials or in explosive
environments.
• Ventilation slots, fans and/or heat sinks are provided with the product for safety, comfort, and
reliable operation. These features might inadvertently become blocked by placing the product on
a bed, sofa, carpet, or other flexible surface. Never block, cover, or disable these features.
• When the ac power adapter is connected to an electrical outlet and your computer, it generates
heat. Do not place the adapter in contact with any part of your body while using it. Never use the
ac power adapter to warm your body. Extended contact with your body, even through clothing,
may cause a skin burn.
For your safety, always follow these basic precautions with your computer:
• Keep the cover closed whenever the computer is plugged in.
• Regularly inspect the outside of the computer for dust accumulation.
• Remove dust from vents and any perforations in the bezel. More frequent cleanings might be
required for computers in dusty or high-traffic areas.
• Do not restrict or block any ventilation openings.
• Do not operate your computer inside furniture, as this might increase the risk of overheating.
• Airflow temperatures into the computer should not exceed 35°C (95°F).
© Copyright Lenovo 2014
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Electrical current safety information
DANGER
Electric current from power, telephone, and communication cables is hazardous.
To avoid a shock hazard:
• Do not use your computer during a lightning storm.
• Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration
of this product during an electrical storm.
• Connect all power cords to a properly wired and grounded electrical outlet.
• Connect to properly wired outlets any equipment that will be attached to this product.
• Whenever possible, use one hand only to connect or disconnect signal cables.
• Never turn on any equipment when there is evidence of fire, water, or structural damage.
• Disconnect the attached power cords and all the cables before you open the device covers,
unless instructed otherwise in the installation and configuration procedures.
• Do not use your computer until all internal parts enclosures are fastened into place. Never use
the computer when internal parts and circuits are exposed.
DANGER
Connect and disconnect cables as described in the following procedures when installing, moving,
or opening covers on this product or attached devices.
To connect:
To disconnect:
1. Turn everything OFF.
1. Turn everything OFF.
2. First, attach all cables to devices.
2. First, remove power cords from outlets.
3. Attach signal cables to connectors.
3. Remove signal cables from connectors.
4. Attach power cords to outlets.
4. Remove all cables from devices.
5. Turn devices ON.
The power cord must be disconnected from the wall outlet or receptacle before installing all other
electrical cables connected to the computer.
The power cord may be reconnected to the wall outlet or receptacle only after all other electrical
cables have been connected to the computer.
Liquid crystal display (LCD) notice
CAUTION:
The liquid crystal display (LCD) is made of glass, and rough handling or dropping the computer can
cause the LCD to break. If the LCD breaks and the internal fluid gets into your eyes or on your
hands, immediately wash the affected areas with water for at least 15 minutes; if any symptoms are
present after washing, get medical care.
Note: For products with mercury-containing luorescent lamps (for example, non-LED), the luorescent lamp
in the Liquid crystal display (LCD) contains mercury; dispose of according to local, state, or federal laws.
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Using headphones or earphones
CAUTION:
Excessive sound pressure from earphones and headphones can cause hearing loss. Adjustment of
the equalizer to maximum increases the earphone and headphone output voltage and the sound
pressure level. Therefore, to protect your hearing, adjust the equalizer to an appropriate level.
Excessive use of headphones or earphones for a long period of time at high volume can be dangerous if the
output of the headphone or earphone connectors do not comply with speciications of EN 50332-2. The
headphone output connector of your computer complies with EN 50332-2 Sub clause 7. This speciication
limits the computer’s maximum wide band true RMS output voltage to 150 mV. To help protect against
hearing loss, ensure that the headphones or earphones you use also comply with EN 50332-2 (Clause 7
limits) for a wide band characteristic voltage of 75 mV. Using headphones that do not comply with EN
50332-2 can be dangerous due to excessive sound pressure levels.
If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of
the headphones or earphones and the computer already complies with the speciications of EN 50332-1.
If different headphones or earphones are used, ensure that they comply with EN 50332-1 (Clause 6.5
Limitation Values). Using headphones that do not comply with EN 50332-1 can be dangerous due to
excessive sound pressure levels.
Additional safety information
Plastic bag notice
DANGER
Plastic bags can be dangerous. Keep plastic bags away from babies and children to avoid danger
of suffocation.
Polyvinyl Chloride (PVC) cable and cord notice
Many personal computer products and accessories contain cords, cables or wires, such as power cords or
cords to connect the accessory to a personal computer. If this product has such a cord, cable or wire, then
the following warning applies:
WARNING: Handling the cord on this product or cords associated with accessories sold with this product
will expose you to lead, a chemical known to the State of California to cause cancer, and birth defects or
other reproductive harm. Wash hands after handling.
© Copyright Lenovo 2014
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User Guide
Chapter 1. Product overview
This chapter provides information about the locations of connectors, locations of important product labels,
computer features, speciications, and preinstalled programs.
This chapter contains the following topics:
•
“Locating computer controls, connectors, and indicators” on page 1
•
“Locating important product information” on page 9
•
“Features” on page 11
•
“Speciications” on page 12
•
“Lenovo programs” on page 13
Locating computer controls, connectors, and indicators
This topic introduces the computer hardware features to give you the basic information that you need
to start using the computer.
Front view
ThinkPad 11e front view
1 Microphone
2 Camera-in-use indicator
3 Camera
4 Speakers
5 System-status indicator
6 Touch pad
Microphone
The microphone captures sound and voice when used with a program capable of handling audio.
© Copyright Lenovo 2014
2
Camera-in-use indicator
When the camera is started, the camera-in-use indicator turns on in green.
Camera
Use the camera to take pictures or hold a video conference. For more information, see “Using the camera”
on page 39.
Speakers
Your computer is equipped with a pair of stereo speakers.
System-status indicator
The illuminated dot in the ThinkPad® logo on the palm rest functions as a system-status indicator. For
more information, see “Status indicators” on page 7.
Touch pad
Your computer is equipped with a touch pad under the bottom edge of the keyboard. The touch pad
enables you to move the pointer, without the use of a conventional mouse. For more information, see “Using
the touch pad” on page 21.
ThinkPad Yoga 11e front view
1 Proximity sensor
2 Microphone
3 Camera-in-use indicator
4 Camera
5 Speakers
6 System-status indicator
7 Touch pad
8 Windows button
9 Multi-touch screen
User Guide
1
Proximity sensor
The proximity sensor is designed to work when your computer is in tablet mode. If the proximity sensor
detects your hands nearby, the Active Protection System™ program will be disabled automatically. After your
hands leave the detecting area of the proximity sensor , the Active Protection System will be re-enabled.
Microphone
The microphone captures sound and voice when used with a program capable of handling audio.
Camera-in-use indicator
When the camera is started, the camera-in-use indicator turns on in green.
Camera
Use the camera to take pictures or hold a video conference. For more information, see “Using the camera”
on page 39.
Speakers
Your computer is equipped with a pair of stereo speakers.
System-status indicator
The illuminated dot in the ThinkPad logo on the palm rest functions as a system-status indicator. For
more information, see “Status indicators” on page 7.
Touch pad
Your computer is equipped with a touch pad under the bottom edge of the keyboard. The touch pad
enables you to move the pointer, without the use of a conventional mouse. For more information, see “Using
the touch pad” on page 21.
Windows button
Press the Windows button to switch between the current workspace and the Start screen; or press the
Windows button to wake up the computer from sleep mode.
Multi-touch screen
Your computer comes with a multi-touch screen. For more information, see “Using the multi-touch screen”
on page 27.
Right-side view
Note: Your computer might look slightly different from the illustration in this topic.
Chapter 1. Product overview
1 Power button
2 Volume-control buttons
3 USB 3.0 connector
4 HDMI™ connector
5 Security-lock slot
Power button
Use the power button to turn on the computer.
To turn off the computer, use the Start menu shutdown option on the Microsoft® Windows® 7 operating
system. For the Microsoft Windows 8.1 operating system, move the pointer to the top-right or bottom-right
corner of the screen to display the charms. Then click Settings ➙ Power ➙ Shut down.
If the computer stops responding and you cannot turn it off, press and hold the power button for four
seconds or more to reset the computer.
You also can program the power button so that you can turn off the computer or put the computer into sleep
or hibernation mode by pressing the power button. To achieve this, do the following:
• For Windows 7: Start the Power Manager program and then click the Power Plan tab. In the Events area,
select the action that you want the power button to perform. For instructions on how to start the Power
Manager program, see “Accessing Lenovo programs on the Windows 7 operating system” on page 13.
• For Windows 8.1: Go to the desktop and right-click the battery-status icon in the Windows notiication
area, and then click Power options ➙ Choose what the power button does.
Volume-control buttons
Use the volume-control buttons to adjust the volume.
USB 3.0 connector
The Universal Serial Bus (USB) 3.0 connector is used for connecting devices compatible with a USB
interface, such as a USB printer or a digital camera.
Attention: When you connect a USB cable to this connector, ensure that the USB mark is facing upward.
Otherwise the connector might get damaged.
User Guide
4
HDMI connector
Your computer has a High-Deinition Multimedia Interface (HDMI) connector. This connector can connect a
compatible digital audio device or video monitor, such as a high-deinition television (HDTV). You also can
connect your computer to a compatible video graphics array (VGA) video device, such as a VGA monitor, by
using an HDMI-to-VGA monitor cable.
Security-lock slot
To protect your computer from theft, you can purchase a security cable lock that its the security-lock
slot to lock the computer to a stationary object.
Note: You are responsible for evaluating, selecting, and implementing the locking device and security
feature. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance
of the locking device and security feature.
Left-side view
Note: Your computer might look slightly different from the illustration in this topic.
1 Power connector
2 Ethernet connector
3 Always-on USB connector (USB 2.0 connector)
4 Audio connector
5 Media card slot
Power connector
Connect the ac power adapter to the power connector to provide ac power to the computer and charge
the battery.
Ethernet connector
Connect the computer to a local area network (LAN) with the Ethernet connector.
Chapter 1. Product overview
DANGER
To avoid the risk of electrical shock, do not connect the telephone cable to the Ethernet connector.
You can only connect an Ethernet cable to this connector.
The Ethernet connector has two indicators that show the status of the network connection. When the left
indicator is solid green, it indicates that the computer connects to a LAN and a session with the network is
available. When the right indicator blinks in yellow, it indicates that data is being transmitted.
Note: If you attach the computer to a docking station or port replicator, use the Ethernet connector on the
docking station or port replicator to connect to a LAN, not the one on the computer.
Always-on USB connector (USB 2.0 connector)
By default, the Always-on USB connector enables you to charge some mobile digital devices and
smartphones when your computer is in the following situations:
• The computer is on or in sleep mode.
• The computer is in hibernation mode or is turned off, but connected to ac power.
If you want to charge these devices when your computer is in hibernation mode or is turned off, and the
computer is not connected to ac power, do the following:
• For Windows 7
1. Start the Power Manager program and click the Global Power Settings tab. For instructions on how
to start the Power Manager program, see “Accessing Lenovo programs on the Windows 7 operating
system” on page 13.
2. Select both Enable Always On USB and Enable even when the computer is off.
3. Click OK.
• For Windows 8.1
1. Press the Windows key to go to the Start screen.
2. Click Lenovo Settings ➙ Power.
3. In the Enable Always On USB area, slide the control to the right to enable the Always-on USB
connector. Then, select Enable even when the computer is off.
4. Click OK.
Audio connector
Connect headphones or a headset that has a 3.5-mm (0.14-inch), 4-pole plug to the audio connector to
listen to the sound from the computer.
Note: If you are using a headset with a function switch, the audio connector might not fully support the
function switch.
Media card slot
Your computer has a media card slot. Insert your lash media card into this slot to read the data on the card.
For more information about the supported cards, see “Using a lash media card” on page 40.
User Guide
Rear view
Fan louvers
The fan louvers and internal fan enable air to circulate in the computer, which in turn ensures proper cooling,
especially the cooling of the microprocessor.
Notes:
• To ensure proper airlow, do not place any obstacles in front of the fan louvers.
• The fan louvers of your computer might get too hot when the computer is running heavy tasks. When you
are using or carrying the computer, take care to avoid direct contact to the fan louvers.
Status indicators
The status indicators show the current status of your computer.
Note: Your computer might look slightly different from the illustrations in this topic.
Chapter 1. Product overview
1
Fn Lock indicator
The Fn Lock indicator shows the status of Fn Lock function. For more information, see “Special keys”
on page 19.
Speaker-mute indicator
When the speaker-mute indicator is on, the speakers are muted.
Microphone-mute indicator
When the microphone-mute indicator is on, the microphone is muted.
Camera-in-use indicator
When the camera is started, the camera-in-use indicator turns on in green.
System-status indicators
There are two ThinkPad logos on your computer, one on the palm rest and the other on the outer lid.
The illuminated dot in each ThinkPad logo works as a system-status indicator and helps you identify the
status of your computer.
• Solid on: The computer is on (in normal use).
User Guide
• Blinks fast: The computer is entering hibernation mode.
• Blinks slowly: The computer is in sleep mode.
• Blinks for three times: The computer is initially connected to power.
• Off: The computer is off or in hibernation mode.
Wireless-status indicator
The wireless-status indicator is located on the outer lid of the computer and it helps you identify the wireless
status of your computer.
• Solid green: The wireless features of the computer are on.
• Off: The wireless features of the computer are off.
Locating important product information
This section provides information to help you locate the machine type and model label, FCC ID and IC
Certiication number label, and the Genuine Microsoft label.
Machine type and model label
The machine type and model label identiies your computer. When you contact Lenovo for help, the machine
type and model information helps support technicians to identify your computer and provide faster service.
The following illustration shows the location of the machine type and model of your computer.
Chapter 1. Product overview
FCC ID and IC Certification number information
The FCC ID and IC Certiication number for the installed wireless communication cards are not shown on the
enclosure of your computer. However, Lenovo provides information on the back cover assembly of your
computer as shown to instruct you how to locate the FCC ID and IC Certiication number inside your
computer.
The FCC ID and IC Certiication number labels are afixed on the wireless LAN card
computer.
installed in your
Note: Use only Lenovo-authorized wireless communication cards for the computer. If you install an
unauthorized wireless communication card that is not approved for use in your computer, an error message
will be displayed and the computer will beep when you turn on the computer.
Genuine Microsoft label
The Genuine Microsoft label is provided on models that are licensed to use a Windows 8.1 operating system.
The version of the Windows 8.1 operating system is printed on the label. Lenovo computers that are licensed
for use with a Windows 8.1 operating system are shipped with the Windows 8.1 license key digitally encoded
into the computer hardware. Depending on the computer model, the Genuine Microsoft label can be on the
computer cover, under the battery, or on the power adapter.
For more information about the Genuine Microsoft label, go to:
http://www.microsoft.com/en-us/howtotell/Hardware.aspx
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User Guide
The following illustration shows the location of the Genuine Microsoft label on the back cover of the computer.
Features
This topic provides general information about the computer features for various models. Depending on your
speciic model, some features might vary or unavailable.
Microprocessor
To view the microprocessor information of your computer, do the following:
• For Windows 7: Click Start, right-click Computer, and then click Properties.
• For Windows 8.1: Go to the desktop and move the pointer to the top-right or bottom-right corner of the
screen to display the charms. Then click Settings ➙ PC info.
Memory
Double data rate 3 low voltage small outline dual in-line memory modules (DDR3 LV SODIMM)
The memory capacity varies depending on your computer model. To view the memory information of
your computer, do the following:
• For Windows 7: Click Start, right-click Computer, and then click Properties.
• For Windows 8.1: Go to the desktop and move the pointer to the top-right or bottom-right corner of the
screen to display the charms. Then click Settings ➙ PC info.
Battery
To view the battery information of your computer, do the following:
• For Windows 7: Start the Power Manager program, and then click the Battery tab. For instructions on
how to start the Power Manager program, see “Accessing Lenovo programs on the Windows 7 operating
system” on page 13.
• For Windows 8.1: Start the Lenovo Settings program and click Power. For instructions on how to start
the Lenovo Settings program, see “Accessing Lenovo programs on the Windows 8.1 operating system”
on page 15.
Storage device
• 2.5-inch form factor, 7-mm height hard disk drive
• 2.5-inch form factor, 7-mm height solid-state drive
Chapter 1. Product overview
11
Display
• Size: 11.6 inches (294.64 mm)
• Resolution:
– LCD: Up to 1366x768
– External monitor: Up to 1920x1080 (HDMI)
• Color display with the thin-ilm transistor (TFT) technology
• Brightness control
• Integrated camera
Power source (ac power adapter)
• Sine-wave input at 50–60 Hz
• Input rating of the ac power adapter: 100–240 V ac, 50–60 Hz
Keyboard
• 6-row keyboard
• Fn key
• Touch pad
Interface
• One audio connector
• One HDMI connector
• One USB 3.0 connector
• One Always-on USB connector
• One RJ45 Ethernet connector
• One 4-in-1 digital media-card-reader slot
Wireless features
• Integrated wireless LAN
• Integrated Bluetooth
Features for ThinkPad Yoga 11e only:
• Accellerometer
• Digital compass
• Gyrometer
• Multi-touch screen
• Proximity sensor
• Windows button
Specifications
This topic lists the physical speciications for your computer.
12
User Guide
Dimensions
• Width: 300 mm (11.81 inches)
• Depth: 216 mm (8.50 inches)
• Height:
– ThinkPad 11e: 22.30 mm (0.88 inch)
– ThinkPad Yoga 11e: 22.90 mm (0.90 inch)
Weight
• ThinkPad 11e: 1.49 kg (3.28 lb)
• ThinkPad Yoga 11e: 1.59 kg (3.50 lb)
Environment
• Maximum altitude without pressurization: 3048 m (10 000 ft)
• Temperature
– At altitudes up to 2438 m (8000 ft)
– Operating: From 5.0°C (41°F) to 35.0°C (95°F)
– Storage: From 5.0°C (41°F) to 43.0°C (109°F)
– At altitudes above 2438 m (8000 ft)
– Maximum temperature when operating under the unpressurized condition: 31.3°C (88°F)
Note: When you charge the battery, the battery temperature must be at least 10°C (50°F).
• Relative humidity:
– Operating: From 8% to 80%
– Storage: From 5% to 95%
Heat output
• 45 W (154 Btu/hr) maximum
Attention:
• Keep your computer away from electrical appliances such as an air conditioner, an electric fan, a
microwave oven, and a radio. The strong magnetic ields generated by these appliances can damage the
motor and data on the hard disk drive.
• Do not place any beverages on top of or beside the computer or other attached devices. If liquid is spilled
on or in the computer or an attached device, a short circuit or other damage might occur.
• Do not eat or smoke over your keyboard. Particles that fall into your keyboard can cause damage.
Lenovo programs
Your computer comes with Lenovo programs to help you work more easily and securely. The available
programs might vary depending on the preinstalled Windows operating system.
To learn more about the programs and other computing solutions offered by Lenovo, go to
http://www.lenovo.com/support.
Accessing Lenovo programs on the Windows 7 operating system
On the Windows 7 operating system, you can access Lenovo programs from either the Lenovo
ThinkVantage® Tools program or from Control Panel.
Chapter 1. Product overview
13
Accessing Lenovo programs from the Lenovo ThinkVantage Tools program
To access Lenovo programs from the Lenovo ThinkVantage Tools program, click Start ➙ All Programs ➙
Lenovo ThinkVantage Tools. Then double-click a program icon to access the program.
Note: If a program icon is dimmed in the navigation window of the Lenovo ThinkVantage Tools program, it
indicates that you need to manually install the program. To manually install the program, double-click the
program icon. Then, follow the instructions on the screen. When the installation process completes, the
program icon will be activated.
The following table lists the programs and the corresponding icon names on the navigation window of the
Lenovo ThinkVantage Tools program.
Note: Depending on your computer model, some of the programs might not be available.
Table 1. Programs in the Lenovo ThinkVantage Tools program
Program
Access
Connections™
Icon name
Internet Connection
Active Protection System
Airbag Protection
Client Security Solution
Enhanced Security
Communications Utility
Web Conferencing
Lenovo QuickCast
Lenovo QuickCast
Lenovo QuickControl
Lenovo QuickControl
Lenovo Solution Center
System Health and Diagnostics
Password Manager
Password Vault
Power Manager
Power Controls
Recovery Media
Factory Recovery Disks
Rescue and Recovery®
Enhanced Backup and Restore
System Update
Update and Drivers
Accessing Lenovo programs from Control Panel
To access Lenovo programs from Control Panel, click Start ➙ Control Panel. Then depending on the
program you want to access, click the corresponding section and then click the corresponding green text.
Note: If you cannot ind the program you need in Control Panel, open the navigation window of the Lenovo
ThinkVantage Tools program and double-click the corresponding dimmed icon to install the program you
need. Then, follow the instructions on the screen. When the installation process completes, the program
icon will be activated, and you can ind the program in Control Panel.
The following table lists the programs and the corresponding sections and green texts in Control Panel.
Notes:
• Depending on your computer model, some of the programs might not be available.
• The Lenovo QuickCast program and the Lenovo QuickControl program are not listed in Control Panel.
Use the Lenovo ThinkVantage Tools program to access them.
14
User Guide
Table 2. Programs in Control Panel
Program
Control Panel section
Green text in Control Panel
Access Connections
Network and Internet
Lenovo - Internet Connection
Active Protection System
System and Security
Hardware and Sound
Lenovo - Airbag Protection
Client Security Solution
System and Security
Lenovo - Enhanced Security
Communications Utility
Hardware and Sound
Lenovo - Web Conferencing
Lenovo Solution Center
System and Security
Lenovo - System Health and Diagnostics
Message Center Plus
Programs
Messages from Lenovo
Password Manager
System and Security
User Accounts and Family Safety
Lenovo - Password Vault
Power Manager
Hardware and Sound
System and Security
Lenovo - Power Controls
Recovery Media
System and Security
Lenovo - Factory Recovery Disks
Rescue and Recovery
System and Security
Lenovo - Enhanced Backup and Restore
System Update
System and Security
Lenovo - Update and Drivers
Accessing Lenovo programs on the Windows 8.1 operating system
If your computer is preinstalled with the Windows 8.1 operating system, to access Lenovo programs, press
the Windows key to go to the Start screen and then click a Lenovo program to launch it.
If you cannot ind the program you need, move the pointer to the top-right or bottom-right corner of the
screen to display the charms. Then click the Search charm to search for the desired program.
Your computer supports the following Lenovo programs:
• Active Protection System
• Lenovo Cloud Storage
• Lenovo Companion
• Lenovo QuickCast
• Lenovo QuickControl
• Lenovo Settings
• Lenovo Solution Center
• Lenovo Support
• Lenovo Tools
• Password Manager
• System Update
Notes:
• Depending on your computer model, some of the programs might not be available.
• The Password Manager program is not preinstalled on your Windows 8.1 computers. You can download it
from the Lenovo Support Web site http://www.lenovo.com/support.
Lenovo programs overview
This topic provides information about some Lenovo programs.
Chapter 1. Product overview
15
Note: Depending on your computer model, some of the programs might not be available.
• Access Connections (Windows 7)
The Access Connections program is a connectivity assistant program for creating and managing location
proiles. Each location proile stores all the network and Internet coniguration settings needed for
connecting to a network infrastructure from a speciic location such as a home or an ofice.
By switching between location proiles as you move your computer from place to place, you can quickly
and easily connect to a network with no need to manually reconigure your settings and restart the
computer each time.
• Client Security Solution (Windows 7)
The Client Security Solution program protects your computer by securing client data and delecting
security breach attempts. It also can help manage your passwords, recover a forgotten password,
monitor security settings on your computer, and suggest how to enhance the computer security.
• Lenovo ThinkVantage Tools (Windows 7)
The Lenovo ThinkVantage Tools program helps you work more easily and securely by providing easy
access to various program, such as Lenovo Solution Center, System Update, and so on.
• Message Center Plus (Windows 7)
The Message Center Plus program automatically displays messages to inform you about important notices
from Lenovo, such as alerts on system updates and alerts on conditions that require your attention.
• Power Manager (Windows 7)
The Power Manager program provides convenient, lexible, and complete power management for the
computer. It enables you to adjust your computer power settings to achieve the best balance between
performance and power saving.
• Recovery Media (Windows 7)
The Recovery Media program enables you to restore the contents of the hard disk drive or solid-state
drive to the factory default settings.
• Rescue and Recovery (Windows 7)
The Rescue and Recovery program is a one-button recovery and restore solution. It includes a set of
self-recovery tools to help you diagnose computer problems, get help, and recover from system crashes,
even if you cannot start the Windows operating system.
• Lenovo Cloud Storage (Windows 8.1)
The Lenovo Cloud Storage program enables you to upload and store your local iles on a remote Lenovo
server, and enables you to view and download the stored iles at any time.
• Lenovo Companion (Windows 8.1)
Through the Lenovo Companion program, you can get the information about the accessories for your
computer, view blogs and articles about your computer, and check for other recommended programs.
• Lenovo Settings (Windows 8.1)
The Lenovo Settings program enables you to enhance your computing experience by turning your
computer into a portable hotspot, coniguring camera and audio settings, optimizing your power settings,
and creating and managing multiple network proiles.
• Lenovo Support (Windows 8.1)
The Lenovo Support program enables you to register your computer with Lenovo, check the computer
health condition and battery status, download and view user manuals, get the warranty information of
your computer, and explore help and support information.
• Lenovo Tools (Windows 8.1)
The Lenovo Tools program helps you work more easily and securely by providing easy access to various
program, such as Lenovo Solution Center, System Update, and so on.
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User Guide
• Active Protection System (Windows 7 and Windows 8.1)
The Active Protection System program protects your hard disk drive when the shock sensor inside your
computer detects a condition that could damage the drive, such as system tilt, excessive vibration, or
shock. The hard disk drive is less vulnerable to damage when it is not operating. This is because when
the hard disk drive is not operating, the system stops it from spinning, and might also move the read
and write heads of the drive to areas that do not contain data. As soon as the shock sensor senses
that the environment is stable again (minimal change in system tilt, vibration, or shock), it turns on the
hard disk drive.
• Lenovo QuickCast (Windows 7 and Windows 8.1)
The Lenovo QuickCast program enables you to share iles, videos, pictures, computer desktop, and
uniform resource locator (URLs) between two devices.
• Lenovo QuickControl (Windows 7 and Windows 8.1)
The Lenovo QuickControl program enables you to control your computer remotely through your
smartphone, such as controlling the pointer, entering text, controlling movies and music, and giving
presentations.
• Lenovo Solution Center (Windows 7 and Windows 8.1)
The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It
combines diagnostic tests, system information collection, security status, and support information, along
with hints and tips for optimal system performance.
• Password Manager (Windows 7 and Windows 8.1)
The Password Manager program automatically captures and ills in authentication information for
Windows programs and Web sites.
• System Update (Windows 7 and Windows 8.1)
The System Update program enables you to keep the software on the computer up-to-date by
downloading and installing software packages, including ThinkVantage programs, device drivers, Uniied
Extensible Firmware Interface (UEFI) basic input/output system (BIOS) updates, and other third-party
programs.
Chapter 1. Product overview
17
18
User Guide
Chapter 2. Using your computer
This chapter provides information on using some of the computer components.
To create a more comfortable condition for your use of the computer, see Chapter 3 “You and your
computer” on page 45 irst.
This chapter contains the following topics:
•
“Registering your computer” on page 19
•
“Special keys” on page 19
•
“Using the touch pad” on page 21
•
“Using the ThinkPad Yoga 11e in different modes” on page 21
•
“Power management” on page 31
•
“Connecting to the network” on page 34
•
“Presentations and multimedia” on page 36
•
“Using audio features” on page 39
•
“Using the camera” on page 39
•
“Using a lash media card” on page 40
•
“Frequently asked questions” on page 41
Registering your computer
When you register your computer, information is entered into a database, which enables Lenovo to contact
you in case of a recall or other severe problem. In addition, some locations offer extended privileges and
services to registered users.
When you register your computer with Lenovo, you also will receive the following beneits:
• Quicker service when you call Lenovo for help
• Automatic notiication of free software and special promotional offers
To register your computer with Lenovo, go to http://www.lenovo.com/register. Then, follow the instructions
on the screen.
Note: If you are using the Windows 7 operating system, you also can register your computer through the
preinstalled Lenovo Product Registration program. The program launches automatically after you connect
the computer to the Internet and you have used the computer for a period of time. Then, follow the
instructions on the screen to register your computer.
Special keys
Your computer keyboard features several special keys to help you work more easily and effectively.
The following illustration shows the locations of the special keys.
Note: Your computer might look slightly different from the illustrations in this topic.
© Copyright Lenovo 2014
19
1
Windows key
Press the Windows key to switch between the current workspace and the Start screen.
For information about using the Windows key with other keys, refer to the help information system of the
Windows operating system.
Function keys
• Fn+Esc: Press Fn+Esc to enable or disable the Fn Lock function.
When the Fn Lock function is disabled: To initiate the special function of each key, press the
corresponding function key directly. To input F1-F12, press the Fn key and the corresponding function key.
When the Fn Lock function is enabled: To input F1-F12, press the corresponding function key directly.
To initiate the special function of each key, press the Fn key and the corresponding function key.
• F1: Mutes or unmutes the speakers.
• F2: Decreases the speaker volume.
• F3: Increases the speaker volume.
• F4: Mutes or unmutes the microphone.
Note: If you mute the microphone and turn off your computer, the microphone will remain muted when
you turn on your computer again. To unmute the microphone, press F4.
• F5: Darkens the display.
• F6: Brightens the display.
You can temporarily change the computer display brightness by pressing F5 or F6. To change the default
brightness level, right-click the battery-status icon in the Windows notiication area. Then click Adjust
screen brightness and make changes as desired.
• F7: Switches the display output location between the computer display and an external monitor.
Note: You also can press Windows+P to switch between the computer display and an external monitor.
• F8: Enables or disables the wireless networking features. For more information about the wireless
features, refer to “Wireless connections” on page 34.
• F9:
For Windows 7: Opens Control Panel.
For Windows 8.1: Opens the Settings charm.
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User Guide
• F10:
For Windows 7: Opens Windows Search.
For Windows 8.1: Opens the Search charm.
• F11: Views the programs that you have opened.
• F12:
For Windows 7: Opens Computer.
For Windows 8.1: View all the programs.
• Fn+4: Puts your computer into sleep mode. To return to normal operation, press the Fn key only.
• Fn+B: Has the same function as the Break key.
• Fn+P: Has the same function as the Pause key.
• Fn+S: Has the same function as the SysRq key.
• Fn+K: Has the same function as the ScrLK key.
• Fn+End: Has the same function as the Insert key.
Using the touch pad
Note: Your computer might look slightly different from the illustrations in this topic.
Your computer is equipped with a touch pad 1 under the bottom edge of the keyboard. To move the pointer
2 on the screen, slide your ingertip over the touch pad in the direction in which you want the pointer to
move. The left and right bottom of the touch pad work as click buttons. The functions correspond to those
of the left and right mouse buttons on a conventional mouse.
Customizing the touch pad
To customize the touch pad, do the following:
1. Go to Control Panel and click Hardware and Sound ➙ Mouse ➙ ThinkPad.
2. Follow the instructions on the screen.
Using the ThinkPad Yoga 11e in different modes
The ThinkPad Yoga 11e computer features different modes and provides some tablet features to help
you work more lexibly and conveniently.
Chapter 2. Using your computer
21
This section contains the following topics:
•
“Rotating the computer display” on page 22
•
“Notebook mode” on page 22
•
“Stand mode” on page 23
•
“Tablet mode” on page 24
•
“Tent mode” on page 25
•
“Using the tablet buttons” on page 26
•
“Using the multi-touch screen” on page 27
Rotating the computer display
You can open the computer display of your ThinkPad Yoga 11e computer to any angle within a range of up to
360 degrees as shown in the following illustration.
Attention: Do not rotate the computer display with too much force, otherwise the computer display
or hinges might get damaged. Do not apply too much force to the upper-right or upper-left corner of
the computer display.
Notebook mode
You can use the ThinkPad Yoga 11e computer in notebook mode in scenarios that require using a keyboard
and a mouse, such as editing documents and writing e-mails.
Attention: Do not rotate the computer display with too much force, otherwise the computer display
or hinges might get damaged. Do not apply too much force to the upper-right or upper-left corner of
the computer display.
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User Guide
Open the computer display slowly to any angle within a range of less than 190 degrees as shown in the
following illustration. Your computer is now in notebook mode.
Note: The degrees refers to the angle degrees between the LCD and the keyboard.
In notebook mode, the keyboard and the touch pad are enabled. You also can control some functions of
your computer through the tablet buttons and the multi-touch screen, without the use of the keyboard
and the touch pad. For more information, refer to “Using the tablet buttons” on page 26 and “Using the
multi-touch screen” on page 27.
Stand mode
You can use the ThinkPad Yoga 11e computer in stand mode in scenarios that require limited interaction with
the screen, such as viewing photos and playing videos.
Attention: Do not rotate the computer display with too much force, otherwise the computer display
or hinges might get damaged. Do not apply too much force to the upper-right or upper-left corner of
the computer display.
If your computer is in notebook mode, do the following to turn the computer from notebook mode into
stand mode:
Chapter 2. Using your computer
23
1. Slowly rotate the computer display clockwise to any angle within a range of 190 degrees to 359 degrees.
Note: The degrees refers to the angle degrees between the LCD and the keyboard.
2. Position your computer as shown. Your computer is now in stand mode.
In stand mode, the keyboard and the touch pad are automatically disabled. However, you can control
some functions of your computer through the tablet buttons and the multi-touch screen, without the use
of the keyboard and the touch pad. For more information, refer to “Using the tablet buttons” on page 26
and “Using the multi-touch screen” on page 27.
Tablet mode
You can use the ThinkPad Yoga 11e computer in tablet mode in scenarios that require frequent interaction
with the screen, such as browsing the Web site.
Attention: Do not rotate the computer display with too much force, otherwise the computer display
or hinges might get damaged. Do not apply too much force to the upper-right or upper-left corner of
the computer display.
If your computer is in stand mode, do the following to turn the computer from stand mode into tablet mode:
24
User Guide
1. Position your computer as shown and slowly rotate the computer display clockwise to the angle
of 360 degrees.
Note: The degrees refers to the angle degrees between the LCD and the keyboard.
2. Position your computer as shown. Your computer is now in tablet mode.
In tablet mode, the keyboard and the touch pad are automatically disabled. However, you can control
some functions of your computer through the tablet buttons and the multi-touch screen, without the use
of the keyboard and the touch pad. For more information, refer to “Using the tablet buttons” on page 26
and “Using the multi-touch screen” on page 27.
Tent mode
You can use the ThinkPad Yoga 11e computer in tent mode in scenarios that require limited interaction with
the screen, such as viewing photos and making a presentation.
Attention: Do not rotate the computer display with too much force, otherwise the computer display
or hinges might get damaged. Do not apply too much force to the upper-right or upper-left corner of
the computer display.
If your computer is in tablet mode, do the following to turn the computer from tablet mode into tent mode:
Chapter 2. Using your computer
25
1. Slowly rotate your computer display anticlockwise to any angle within a range of 190 degrees to 359
degrees.
Note: The degrees refers to the angle degrees between the LCD and the keyboard.
2. Position your computer as shown. Your computer is now in tent mode.
In tent mode, the keyboard and the touch pad are automatically disabled. However, you can control some
functions of your computer through the tablet buttons and the multi-touch screen, without the use of the
keyboard and the touch pad. For more information, refer to “Using the tablet buttons” on page 26 and
“Using the multi-touch screen” on page 27.
Using the tablet buttons
The ThinkPad Yoga 11e computer is equipped with tablet buttons as shown in the following illustration. You
can control some functions of your computer through the tablet buttons, without the use of the keyboard.
26
User Guide
1
Power button: Press the power button to turn on the computer.
Speaker volume-up button: Press the speaker volume-up button to increase the speaker volume.
Speaker volume-down button: Press the speaker volume-down button to decrease the speaker volume.
4 Windows button: Press the Windows button to switch between the current workspace and the Start
screen; or to wake up the computer from sleep mode.
Using the multi-touch screen
The ThinkPad Yoga 11e computer is equipped with a multi-touch screen, which enables you to perform
some actions without the use of the touch pad or a conventional mouse.
Touch gestures and mouse actions for the Windows 8.1 operating system
The following table lists some touch gestures and the corresponding mouse actions that are applicable
to the Windows 8.1 operating system.
Note: Your computer screen might look different from the following illustrations.
Chapter 2. Using your computer
27
Tasks
Touch gestures (touch models only)
Mouse actions
Start an application or perform an
action on a started application,
such as Copy, Save, and Delete,
depending on the application.
Tap.
Click.
Scroll through items, such as lists,
pages, and photos.
Slide.
Scroll the mouse wheel, move the
scroll bar, or click the scroll arrow.
Move an object.
Drag an item to the desired location.
Click, hold, and drag an item.
Zoom out.
Move two ingers closer together.
Press the Ctrl key while scrolling the
mouse wheel backward.
Zoom in.
Move two ingers farther apart.
Press the Ctrl key while scrolling the
mouse wheel forward.
Rotate an item.
Put two or more ingers on an
item, and then rotate your ingers
(supported only on some models).
If the application supports rotation,
click the rotation icon.
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User Guide
Tasks
Touch gestures (touch models only)
Mouse actions
Open a menu with multiple options.
Tap and hold.
Double-click.
Display the charms that contain
system commands, such as Start,
Settings, Search, Share, and
Devices.
Swipe in from the right edge.
Move the pointer to the bottom-right
or top-right corner of your screen.
Cycle through and switch to started
applications.
Swipe in from the left edge.
Move the pointer to the top-left corner
of your screen, and then click. Keep
clicking to cycle through the started
applications.
View the recently used applications
or select an active application from
the list.
Swipe in and out on the left edge.
Move the pointer to the top-left corner
of the screen, and then move the
pointer downward along the left edge.
To make a selection, click the desired
application.
View all applications on the Start
screen.
• Swipe up to the top edge.
located
Click the downward arrow
near the bottom-left corner of the
Start screen.
• Tap the downward arrow
located near the bottom-left corner
of the Start screen.
Chapter 2. Using your computer
29
Tasks
Touch gestures (touch models only)
Mouse actions
Customize tiles on the Start screen,
or uninstall an application.
• Swipe in from the top or bottom
edge.
• Right-click a blank area on the
Start screen, click Customize, and
then click the desired icon.
• Right-click the desired icon.
Tap Customize, and then tap the
desired icon.
• Press and hold the desired icon.
View the application commands on
a started application, such as Copy,
Save, and Delete, depending on the
application.
Swipe in from the top or bottom edge.
Right-click a started application.
Close the current application.
Swipe in from the top edge to the
bottom.
Move the pointer to the top edge of
the screen, click and hold the left
button on your mouse, then move the
pointer to the bottom of the screen.
Release the left button when you
reach the bottom of the screen.
Tips for using the multi-touch screen
• The multi-touch screen is a glass panel covered with a plastic ilm. Do not apply pressure or place any
metallic object on the screen, which might damage the touch panel or cause it to malfunction.
• Do not use ingernails, gloved ingers, or inanimate objects for input on the screen.
• Regularly calibrate the accuracy of the inger input to avoid a discrepancy.
Tips for cleaning the multi-touch screen
• Turn off the computer before cleaning the multi-touch screen.
• Use a dry, soft, and lint-free cloth or a piece of absorbent cotton to remove ingerprints or dust from the
multi-touch screen. Do not apply solvents to the cloth.
• Gently wipe the screen using a top-down motion. Do not apply any pressure on the screen.
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User Guide
Power management
The power to run your computer comes either from the ac power provided by the ac power adapter of your
computer, or from the lithium-ion (Li-ion) battery provided with your computer. While you use ac power, the
battery charges automatically.
When you use your computer away from electrical outlets, you depend on battery power to keep your
computer running. Different computer components consume power at different rates. The more you use the
power-intensive components, the faster you consume battery power.
Using the ac power adapter
The ac power adapter that comes with your computer has two basic components:
• The transformer pack that converts ac power for use with the computer.
• The power cord that connects to the ac outlet and to the transformer pack.
Attention: Using an improper power cord could severely damage your computer.
Connecting the ac power adapter
To connect the ac power adapter, do the following:
Note: Ensure that you perform the actions in the order in which they are listed.
1. Connect the power cord to the transformer pack.
2. Connect the ac power adapter to the power connector of the computer.
3. Connect the power cord to an electrical outlet.
Tips for using the ac power adapter
• When the ac power adapter is not in use, disconnect it from the electrical outlet.
• Do not bind the power cord tightly around the transformer pack when the power cord is connected to
the transformer pack.
• If the battery-status icon in the Windows notiication area shows that the battery power remaining is low,
you can charge the battery when the ac power adapter is connected to the computer.
Note: Before you charge the battery, make sure that the battery temperature is at least 10°C (50°F).
Checking the battery status
The battery-status icon in the Windows notiication area shows the percentage of battery power remaining.
The rate at which you use battery power determines how long you can use the battery of your computer
between charges. Because each computer user has different habits and needs, it is dificult to predict how
long a battery charge will last. There are two main factors:
• How much energy is stored in the battery when you begin to work.
• The way you use your computer. For example:
– How often you access the hard disk drive or solid-state drive.
– How bright you make the computer display.
– How often you use the wireless features.
To check for detailed battery status information, do the following:
Chapter 2. Using your computer
31
• For Windows 7: Start the Power Manager program and click the Battery tab. For instructions on how
to start the Power Manager program, see “Accessing Lenovo programs on the Windows 7 operating
system” on page 13.
• For Windows 8.1: Start the Lenovo Settings program and click Power. For instructions on how to start
the Lenovo Settings program, see “Accessing Lenovo programs on the Windows 8.1 operating system”
on page 15.
Enabling the battery alarm on the Windows 7 operating system
For the Windows 7 operating system, you can program your computer so that when the battery power falls
below a certain level, three events occur: an alarm is initiated, a message is displayed, and the LCD turns off.
To enable the battery alarm, do the following:
1. Start the Power Manager program and then click the Global Power Settings tab. For instructions
on how to start the Power Manager program, see “Accessing Lenovo programs on the Windows 7
operating system” on page 13.
2. In the Alarms area, set the power level percentage and the action in the Low battery alarm section and
Critically low battery alarm section.
Note: If your computer enters sleep or hibernation mode when the battery power is low, but the alarm
message has not yet been displayed, the message will be displayed when the computer resumes. To return
to normal operation, when the message is displayed, click OK.
Charging the battery
It is recommended that you charge the battery when the battery power remaining is low. For example:
• When you ind that the percentage of the remaining power is low.
• When the power alarm alerts you.
If an ac outlet is convenient, connect the ac power adapter to the computer and the ac outlet. Depending on
the battery size and the physical environment, the battery will be fully charged in about three to six hours.
The battery-status icon helps you identify that the battery is charging, and that the battery is fully charged.
Note: To maximize the life of the battery, the computer does not start recharging the battery if the remaining
power is greater than 95%.
Managing the battery power
To achieve the best balance between performance and power saving, adjust your power plan settings.
To access power plan settings, do the following:
• For Windows 7: Start the Power Manager program and then click the Power Plan tab. For instructions on
how to start the Power Manager program, see “Accessing Lenovo programs on the Windows 7 operating
system” on page 13.
• For Windows 8.1: Right-click the battery-status icon in the Windows notiication area and click Power
Options. Then click Change plan settings next to your power plan.
For more information, refer to the help information system of the program.
Power-saving modes
There are several power-saving modes that you can use at any time to conserve power. This section
introduces each mode and gives tips on the effective use of the battery power.
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• Screen-blank mode (for Windows 7 only)
The computer display requires considerable battery power. To turn off the power to the display and make
the computer enter screen-blank mode, right-click the battery gauge icon in the Windows notiication
area and then select Power off display.
• Sleep mode
In sleep mode, your work is saved to memory, and then the hard disk drive or solid-state drive and
the computer display are turned off. When your computer resumes to normal operation, your work is
restored within seconds.
To put your computer into sleep mode, do the following:
– For Windows 7: Click the Start menu shutdown option and then select Sleep.
– For Windows 8.1: Move the pointer to the top-right or bottom-right corner of the screen to display the
charms. Then click Settings ➙ Power ➙ Sleep.
• Hibernation mode
By using this mode, you can turn off your computer completely without saving iles or exiting from any
programs that are running. When the computer enters hibernation mode, all open programs, folders, and
iles are saved to the hard disk drive or solid-state drive, and then the computer turns off.
To put the computer into hibernation mode, change your power plan settings by doing the following:
– For Windows 7: Click the Start menu shutdown option and then select Hibernate.
– For Windows 8.1: Go to the desktop. Right-click the battery-status icon in the Windows notiication
area and click Power Options. Then click Change plan settings that is next to your power plan,
and then follow the instructions on the screen.
If you put your computer into hibernation mode with the wake-up function disabled, the computer does
not consume any power. The wake-up function is disabled by default. If you put your computer into
hibernation mode with the wake-up function enabled, the computer consumes a small amount of power.
To enable the wake-up function, do the following:
1. Go to Control Panel and click System and Security ➙ Administrative Tools.
2. Double-click Task Scheduler. If you are prompted for an administrator password or conirmation,
type the password or provide conirmation.
3. From the left pane, select the task folder for which you want to enable the wake-up function. The
scheduled tasks are displayed.
4. Click a scheduled task, and then click the Conditions tab.
5. In the Power area, select Wake the computer to run this task.
• Wireless off
When you are not using the wireless features, such as Bluetooth or wireless LAN, turn them off. This
helps conserve power. To turn off the wireless features, press F8.
Maximizing the battery life
To maximize the life of the battery, do the following:
• Use the battery until the charge is completely depleted.
• Recharge the battery completely before using it. You can see whether the battery is fully charged from the
battery-status icon in the Windows notiication area.
• Take consideration of using power-saving modes, such as sleep mode and hibernation mode.
Chapter 2. Using your computer
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Connecting to the network
Your computer has one or more network cards that enable you to connect your computer to the Internet
and other network connections.
Ethernet connections
You can connect to your local network or a broadband connection by using the built-in Ethernet feature
of your computer.
DANGER
Your computer has an Ethernet connector. To avoid the risk of electrical shock, do not connect
the telephone cable to the Ethernet connector.
Wireless connections
Wireless connection is the transfer of data without the use of cables but by means of radio waves only.
Attention:
• If you want to use the wireless features on an airplane, check the wireless services with the airline before
boarding the airplane.
• If there are restrictions on the use of computer wireless features on an airplane, disable the wireless
features of your computer before boarding.
Depending on the wireless devices installed on your computer, you might be able to use the following
wireless networks:
• Wireless LAN connection
• Bluetooth connection
Using the wireless LAN connection
A wireless LAN covers a relatively small geographic area, such as an ofice building or a house. Devices
based on the 802.11 standards can connect to this type of network.
Your computer comes with a built-in wireless network card and a coniguration utility to help you establish
wireless connections and monitor the connection status. This enables you to stay connected to your network
while you are at the ofice, in a meeting room, or at home, with no need for a wired connection.
To establish a wireless LAN connection, do the following:
For Windows 7:
1. Press F8 and follow the instructions on the screen to enable the wireless feature.
2. Click the wireless-network-connection-status icon in the Windows notiication area. A list of available
wireless networks is displayed.
3. Double-click a network to connect to it. Provide required information if needed.
For Windows 8.1
1. Go to the desktop and click the wireless-network-connection-status icon in the Windows notiication
area. A list of available wireless networks is displayed.
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Note: To display the list, ensure that airplane mode (light mode) is set to off.
2. Double-click a network to connect to it. Provide required information if needed.
If you need to connect to different wireless networks in different locations, use the following software to
manage multiple network proiles so that the computer automatically connects to an available network when
the location changes:
• For Windows 7: Use the Access Connections program. For more information, see “Accessing Lenovo
programs on the Windows 7 operating system” on page 13.
• For Windows 8.1: Start the Lenovo Settings program and click Location Awareness. For more
information, see “Accessing Lenovo programs on the Windows 8.1 operating system” on page 15.
Tips for using the wireless LAN feature
To achieve the best connection, use the following guidelines:
• Place your computer so that there are as few obstacles as possible between the wireless LAN access
point and the computer.
• Open your computer lid to an angle of slightly more than 90 degrees.
• If you use the wireless feature (the 802.11 standard) of your computer simultaneously with a Bluetooth
option, the data transmission speed can be delayed and the performance of the wireless feature can be
degraded.
Checking the wireless LAN connection status
You can check the wireless LAN connection status through the wireless-network-connection-status icon in
the Windows notiication area. The more bars encompassed, the better the signal is.
For the Windows 7 operating system, you also can check the Access Connections gauge, the Access
Connections status icon, or the Access Connections wireless-status icon in the Windows notiication area.
Access Connections gauge:
•
•
Power to the wireless radio is off or no signal.
Power to the wireless radio is on. The signal strength of the wireless connection is poor. To
improve signal strength, move your computer closer to the wireless access point.
•
Power to the wireless radio is on. The signal strength of the wireless connection
is marginal.
•
Power to the wireless radio is on. The signal strength of the wireless connection
is excellent.
Access Connections status icon:
•
No location proile is active or none exists.
•
Current location proile is disconnected.
•
Current location proile is connected.
Access Connections wireless-status icon:
•
Power to the wireless radio is off.
•
Power to the wireless radio is on. No association.
•
Power to the wireless radio is on. No signal.
Chapter 2. Using your computer
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•
Power to the wireless radio is on. The signal strength of the wireless connection is poor. To improve
signal strength, move your computer closer to the wireless access point.
•
Power to the wireless radio is on. The signal strength of the wireless connection is marginal.
•
Power to the wireless radio is on. The signal strength of the wireless connection is excellent.
Using the Bluetooth connection
Bluetooth can connect devices a short distance from one another, and is commonly used for connecting
peripheral devices to a computer, transferring data between hand-held devices and a personal computer, or
remotely controlling and communicating with devices such as mobile phones.
Depending on the model, your computer might support the Bluetooth feature. To transfer data through
the Bluetooth feature, do the following:
1. Ensure that the Bluetooth feature is enabled. If you are using the Windows 8.1 operating system, the
integrated Bluetooth feature is enabled by default. If you are using the Windows 7 operating system, to
enable the Bluetooth feature, press F8 and then follow the instructions on the screen.
2. Right-click the data that you want to send.
3. Select Send To ➙ Bluetooth Devices.
4. Select a Bluetooth device, and then follow the instructions on the screen.
Note: If you use the wireless feature (the 802.11 standards) of your computer simultaneously with a
Bluetooth option, the data transmission speed can be delayed and the performance of the wireless feature
can be degraded.
For more information, refer to the Windows help information system and the Bluetooth help information
system.
Presentations and multimedia
You can connect your computer to a projector to give presentations or you can connect your computer
to an external monitor to expand your workspace.
Changing display settings
You can change the display settings, such as the display resolution, font size, and so on.
To change the display settings, do the following:
1. Go to Control Panel and click Appearance and Personalization.
2. Click Display for further coniguration.
3. Click Apply. The change will take effect after you log off.
Using an external monitor
Note: When you connect an external monitor, a video interface cable with a ferrite core is required.
Your computer can support a maximum video resolution of up to 2560x1600 (with an external monitor
connected to the HDMI connector), provided that the external monitor also supports that resolution. For
more information about the external monitor, refer to the manuals provided with the external monitor.
You can set any resolution for either the computer display or the external monitor. When you use both at the
same time, the resolution of both is the same. If you set a higher resolution for the computer display, you can
see only part of the screen at a time. You can see other parts by moving the image with the pointing device.
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You can move the display output to the computer display, the external monitor, or both in the Display
Settings window.
Connecting an external monitor
To connect an external monitor, do the following:
1. Connect the external monitor to the monitor connector of your computer.
2. Connect the external monitor to an electrical outlet.
3. Turn on the external monitor.
4. Change the display output location by pressing F7. This enables you to switch between viewing output
on the external monitor, the computer monitor, and both monitors.
Note: If your computer cannot detect the external monitor, right-click on the desktop, then select Screen
resolution. Click the Detect button.
Setting the external monitor type
After the external monitor is connected to your computer, you can set the external monitor type.
To set the external monitor type, do the following:
1. Right-click on the desktop, and click Screen resolution.
Note: If your computer cannot detect the external monitor, click the Detect button.
2. Select the external monitor and then set the screen resolution as desired in the Resolution area.
3. Click Advanced Settings.
4. Click the Monitor tab. Check the monitor information to ensure that the monitor type is correct. If it is,
click OK to close the window; otherwise proceed with the following steps.
Note: If more than two monitor types are displayed, select Generic PnP Monitor or Generic Non-PnP
Monitor.
5. Click Properties. If you are prompted for an administrator password or conirmation, type the password
or provide conirmation.
6. Click the Driver tab. Then click Update Driver.
7. Click Browse my computer for driver software, and then click Let me pick from a list of device
drivers on my computer.
8. Clear the Show compatible hardware check box.
9. Select the correct manufacturer and model for the external monitor. If you cannot ind your monitor on
the list, stop the installation of this driver and use the driver shipped with your monitor.
10. After updating the driver, click Close.
Changing the color settings
To change the color settings, do the following:
For Windows 7:
1. Right-click on the desktop, and click Screen resolution.
2. Click Advanced Settings, select the Monitor tab, then set the color from the Colors drop-down list box.
3. Click OK.
For Windows 8.1:
1. Right-click on the desktop, and click Screen resolution.
Chapter 2. Using your computer
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2. Click Advanced Settings, and then click the Color Management tab.
3. Click Color Management, and then click the Advanced tab.
4. Change the color settings as you desired, and then click Close.
Considerations for connecting an external monitor
• When installing an operating system, you must install the display driver for your monitor that is provided
with the computer, and the monitor INF ile that is provided with the external monitor.
• If you set a resolution higher than the resolution you are using on the computer monitor, and use an
external monitor that does not support that resolution, take advantage of the virtual screen function, which
enables you to display only a part of the high-resolution screen image your computer produces. You can
see other parts of the image by moving the screen with the pointing device.
• If the external monitor you are using is outdated, the resolution and the refresh rate might be limited.
Using a projector
To make presentations, you can connect a projector to your computer through the HDMI connector on your
computer by using an HDMI-to-VGA monitor cable.
Note: It might take several seconds before the projector displays the image. If you do not see your desktop
displayed after 60 seconds, press F7 to switch among different display output locations.
Your projector might have one or more audio-input connectors. To project sound, you need to connect the
audio connector on your computer to these connectors, using an audio cable (commercially available).
Using dual displays
This section introduces the Duplicate and Extend desktop functions that enable you to display output on
both the computer display and an external monitor.
Using the Duplicate or Extend desktop function
With the Duplicate desktop function, you can display the same output on both the computer display and
an external display. You also can display different desktop images on each monitor with the Extend
desktop function.
You can use the Duplicate or Extend desktop function without changing any settings. If the function does
not work, refer to the following topic on how to enable the Duplicate or Extend desktop function.
Enabling the Duplicate or Extend desktop function
To enable the Duplicate or Extend desktop function, do the following:
1. Connect the external monitor to your computer; then connect the monitor to an electrical outlet.
2. Turn on the external monitor.
3. Press F7, then select Duplicate or Extend.
To change the resolution for each monitor, do the following:
1. Right-click on the desktop, and click Screen resolution.
2. Click the Monitor-1 icon, which is for the primary display (the computer display by default).
3. Set the resolution for the primary display.
4. Click the Monitor-2 icon, which is for the secondary display (the external display by default).
5. Set the resolution for the secondary display.
6. Click Advanced settings and set up the color quality on the Monitor tab.
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User Guide
7. Click OK to apply the changes.
Considerations for using the Extend desktop function
• If you want to show DOS full-screen while in Extend desktop mode, only the primary display shows
DOS; the other display is blacked out.
• If your computer has the Intel® graphics card, you can designate the primary display by doing the
following:
1. Right-click on the desktop and select Screen resolution.
2. Click the desired display image and select Make this my main display.
3. Click OK.
• When an application using DirectDraw or Direct3D is running in full-screen mode, only the primary display
shows the output.
• You cannot use the display switching function when you are in Extend desktop mode.
Using audio features
Your computer is equipped with the following items:
• Microphone
• Speakers
• Audio connector, 3.5 mm (0.14 inch) in diameter
Your computer also has an audio chip that enables you to enjoy various multimedia audio features:
• Compliant with Intel High Deinition Audio
• Playback of musical instrument digital interface (MIDI) and moving picture experts group audio layer-3
(MP3) iles
• Recording and playback of pulse-code modulation (PCM) and waveform audio ile format (WAV) iles
• Recording from various sound sources, such as a headset attached
The following table shows which functions of the audio devices attached to the connectors on your
computer are supported.
Table 3. Audio feature list
Connector
Headset with a 3.5 mm
(0.14-inch), 4-pole plug
Conventional headphone
Conventional microphone
Audio connector
Headphone and
microphone functions
supported
Headphone function
supported
Not supported
To conigure the microphone for optimal sound recording, use the Dolby Advanced Audio v2 program. To
start the program, go to Control Panel and click Hardware and Sound. Then click the icon of the Dolby
Advanced Audio v2 program.
Using the camera
Your computer has an integrated camera. You can use the camera to preview your video image and take a
snapshot of your current image.
To start the camera, do the following:
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39
• For Windows 7: Start the Communications Utility program.
• For Windows 8.1: Click Camera from the Start screen.
When the camera is started, the camera-in-use indicator turns on in green.
You also can use the camera with other programs that provide features such as photographing, video
capturing, and video conferencing. To use the camera with other programs, start one of the programs
and start the photographing, video capturing, or video conferencing function. Then, the camera starts
automatically and the camera-in-use indicator turns on in green. For more information about using the
camera with a program, refer to the help information system of the program.
Configuring camera settings
You can conigure the camera settings to meet your needs, such as adjusting the quality of the video output.
To conigure the camera settings, do the following:
• For Windows 7: Start the Communications Utility program. Click the Manage Settings button and
conigure the camera settings as desired.
• For Windows 8.1, do one of the following:
– Conigure the camera settings directly from the program that is using the camera. For details, see the
help information system of the program.
– Click Lenovo Settings from the Start screen. Then click Camera. Follow the instructions on the
screen to conigure the camera settings as desired.
Using a flash media card
Your computer has a media card reader slot, and it supports the following types of cards:
• MultiMediaCard (MMC) module
• Secure Digital (SD) card
• Secure Digital eXtended-Capacity (SDXC) card
• Secure Digital High-Capacity (SDHC) card
Note: Your computer does not support the CPRM feature for the SD card.
Attention: While transferring data to or from a lash media card, such as an SD card, do not put your
computer into sleep or hibernation mode before the data transfer completes; otherwise, your data could
become damaged.
Installing a flash media card
Attention: Before you start installing a card, touch a metal table or a grounded metal object. This action
reduces any static electricity from your body. Static electricity could damage the card.
To install a lash media card, do the following:
1. Locate the media card slot on your computer. See “Left-side view” on page 5.
2. Ensure that the metal contacts of the card are facing down and pointing toward the media card slot.
3. Press the card irmly into the media card slot.
If the plug-and-play feature is not enabled for the installed lash media card, do the following to enable
the feature:
1. Go to Control Panel.
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2. Click Hardware and Sound.
3. Click Device Manager. If you are prompted for an administrator password or conirmation, type the
password or provide conirmation.
4. From the Action menu, select Add legacy hardware. The Add Hardware Wizard starts.
5. Follow the instructions on the screen.
Removing a flash media card
Attention:
• Before removing a card, stop the card irst. Otherwise, data on the card might get damaged or lost.
• Do not remove a card while the computer is in sleep mode or hibernation mode. Otherwise, the system
might not respond when you try to resume operation.
To remove a lash media card, do the following:
1. Click the triangular icon in the Windows notiication area to show hidden icons. Then, right-click the
Safely Remove Hardware and Eject Media icon.
2. Select the item you want to remove to stop the card.
3. Press the card to eject it from your computer.
4. Remove the card and store it safely for future use.
Note: If you do not remove the card from your computer after you eject the card from the Windows
operating system, the card can no longer be accessed. To access the card, you must remove it once,
then insert it again.
Frequently asked questions
The following are a few tips that will help you optimize the use of your computer.
To ensure that you receive the best performance from your computer, go to the following Web page
to ind information such as aids for troubleshooting and answers to frequently asked questions:
http://www.lenovo.com/support/faq
Can I get my user guide in another language?
• To download the user guide in another language, go to: http://www.lenovo.com/support. Then follow
the instructions on the screen.
Where can I find help about the Windows operating system?
The Windows Help and Support information system provides you with detailed information about using the
Windows operating system to help you get the most of your computer. To access the Windows Help and
Support information system, do one of the following:
• On the Windows 7 operating system, click Start ➙ Help and Support.
• On the Windows 8.1 operating system, move your pointer to the top-right or bottom-right corner of the
screen to display the charms. Then click Settings ➙ Help. Additionally, the Windows 8.1 operating
system provides a Help+Tips application that you can start from the Start screen or Apps screen.
Can I change the Windows 8.1 startup behavior to open either the desktop or the Start screen?
On the Windows 8.1 operating system, you can set the computer to open either the desktop or the Start
screen by default. To set the default startup screen, do the following:
Chapter 2. Using your computer
41
1. On the desktop, move your pointer to the taskbar at the bottom of the screen and right-click on the
taskbar.
2. Click Properties. The Taskbar and Navigation properties window is displayed.
3. On the Navigation tab, locate the Start screen section, and then do one of the following:
• To set the desktop as your default startup screen, select When I sign in or close all apps on a
screen, go to the desktop instead of Start so a check is visible.
• To set the Start screen as your default startup screen, remove the check from the When I sign in or
close all apps on the screen, go to desktop instead of Start checkbox.
4. Click OK to save the setting.
How to use the battery power more effectively?
• To conserve power, or to suspend operation without exiting programs or saving iles, see “Power-saving
modes” on page 32.
• To achieve the best balance between performance and power saving, change power plan settings.
Concerned about security or need to securely dispose of data stored on your hard disk drive or
solid-state drive?
• Study Chapter 4 “Security” on page 51 to ind out how you can protect your computer from theft and
unauthorized use.
• Use the Password Manager program to protect the data stored on your computer. For details, see the
help information system of the program.
• Before you dispose of the data on the hard disk drive or solid-state drive, be sure to read “Notice on
deleting data from your hard disk drive or solid-state drive” on page 56.
Is getting connected in different locations a challenge?
• To troubleshoot a wireless networking issue, go to:
http://www.lenovo.com/support/faq
• Take advantage of the networking features provided by the Access Connections program (on the
Windows 7 operating system) or Location Awareness in the Lenovo Settings program (on the Windows
8.1 operating system).
• To learn more about using the wireless features of your computer, refer to “Wireless connections” on
page 34.
• To travel more conidently, be sure to check the tips in “Traveling with your computer” on page 50.
• Press F8 to enable or disable the wireless features.
Need to give presentations or attach an external monitor often?
• Ensure that you follow the procedure for “Using an external monitor” on page 36.
• With the Extend desktop function, you can display output on both the computer display and an external
monitor.
I have been using your computer for some time already, and it is getting slower?
• Follow “General tips for preventing problems” on page 75.
• You can diagnose problems yourself by using the preinstalled diagnostic software.
• Check for recovery solutions in Chapter 8 “Recovery information” on page 97.
Print the following sections and keep them with your computer in case you are unable to access this online
user guide when necessary.
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•
“Installing a new operating system” on page 59
•
“Computer stops responding” on page 81
•
“Power problems” on page 92
Chapter 2. Using your computer
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User Guide
Chapter 3. You and your computer
This chapter provides information about accessibility, comfort, and traveling with your computer.
Accessibility and comfort
Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort.
Arrange your workplace and the equipment you use to suit your individual needs and the kind of work
that you perform. In addition, use healthy work habits to maximize your performance and comfort while
using your computer.
The following topics provide information about arranging your work area, setting up your computer
equipment, and establishing healthy work habits.
Lenovo is committed to providing the latest information and technology to our customers with disabilities.
Refer to the accessibility information that outlines our efforts in this area. See “Accessibility information”
on page 46.
Ergonomic information
Working in the virtual ofice might mean adapting to frequent changes in your environment. For example,
adapting to the surrounding lighting sources, proper seating, and the placement of your computer hardware,
can help you improve your performance and achieve greater comfort.
The following example shows someone in a conventional setting. Even when not in such a setting, you can
follow many of these tips. Develop good habits, and they will serve you well.
General posture: Make minor modiications in your working posture to deter the onset of discomfort
caused by long periods of working in the same position. Frequent, short breaks from your work also help
to prevent minor discomfort associated with your working posture.
Display: Position the display to maintain a comfortable viewing distance of 510-760 mm (20-30 inches).
Avoid glare or relections on the display from overhead lighting or outside sources of light. Keep the display
screen clean and set the brightness to levels that enable you to see the screen clearly.
© Copyright Lenovo 2014
45
Head position: Keep your head and neck in a comfortable and neutral (vertical, or upright) position.
Chair: Use a chair that gives you good back support and seat height adjustment. Use chair adjustments to
best suit your desired posture.
Arm and hand position: Keep your forearms, wrists, and hands in a relaxed and neutral (horizontal) position.
Type with a soft touch without pounding the keys.
Leg position: Keep your thighs parallel to the loor and your feet lat on the loor or on a footrest.
What if you are traveling?
It might not be possible to observe the best ergonomic practices when you are using your computer
while on the move or in a casual setting. Regardless of the setting, try to observe as many of the tips as
possible. Sitting properly and using adequate lighting, for example, will help you maintain desirable levels
of comfort and performance.
Questions about vision?
The visual display screens of ThinkPad notebook computers are designed to meet the highest standards
and to provide you with clear, crisp images and large, bright displays that are easy to see, yet easy on the
eyes. Of course, any concentrated and sustained visual activity can be tiring. If you have questions on eye
fatigue or visual discomfort, consult a vision-care specialist for advice.
Comfort
Observe the following guidelines to achieve greater comfort and improve performance.
Active sitting and rest breaks: The longer you sit and work with your computer, the more important it is to
observe your working posture. Follow “Ergonomic information” on page 45 and practice “active sitting” to
avoid discomfort associated with your working postures. Making minor voluntary postural changes and
taking short frequent work breaks are the key ingredients for healthy computing. Your computer is light and
mobile; you can easily reposition your working surface to accommodate many posture modiications.
Work area setup options: Familiarize yourself with all of your ofice furniture so that you know how to adjust
your work surface, seat, and other work tools to accommodate your preferences for comfort. If your work
area is not in an ofice setting, be sure to take special note of employing active sitting and taking work
breaks. Many ThinkPad product solutions are available to help you modify and expand your computer to
best suit your needs. You can ind some of these options at http://www.lenovo.com/essentials. Explore your
options for docking solutions and external products that provide the adjustability and features that you want.
Accessibility information
Lenovo is committed to providing people with disabilities greater access to information and technology.
Some technologies are already provided in your operating system. Others can be purchased through
vendors.
Users also can use the Ease of Access Center provided in the Windows operating system to conigure their
computers to suit their physical and cognitive needs. The Ease of Access Center is a central location
that you can use to conigure the accessibility settings and programs available in the Microsoft Windows
operating system. To use the Ease of Access Center, open Control Panel and click Ease of Access
➙ Ease of Access Center.
The following information provides ways to help users who have hearing, vision, and mobility limitations get
the most out of their computer experience.
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On-screen notification
On-screen notiication helps hearing-impaired people be aware of the status of their computer. On-screen
notiication replaces sounds with visual cues or text captions to indicate that activity is happening on the
computer. As a result, system alerts are noticeable even when they are not heard. For example, when you
select one object with your keyboard, the object is highlighted. When you move the pointer to one object
with your mouse, the introductory text of the object is displayed.
To use on-screen notiication, open Control Panel, click Ease of Access ➙ Ease of Access Center, and
then click Use text or visual alternative for sounds.
Audio notification
Audio notiication helps visually impaired people or people with weak sight be aware of the status of their
computer.
To use audio notiication, open Control Panel, click Ease of Access ➙ Ease of Access Center ➙ Use the
computer without a display, and then select Turn on Audio Description.
Narrator
Narrator is a screen reader that reads what is displayed on the screen aloud and describes events like
error messages.
To open Narrator, do the following:
• For Windows 7: Click the Start button. Then, type Narrator into the search ield. In the list of results,
click Narrator.
• For Windows 8.1: Move your pointer to the top-right or bottom-right corner of the screen to display the
charms and click Search. Then, type Narrator into the search ield. In the list of results, click Narrator.
For more information about how to use and conigure Narrator, see the Windows Help and Support
information system.
Screen-reader technologies
Screen-reader technologies are primarily focused on software program interfaces, help information systems,
and a variety of online documents. For additional information about screen readers, see the following:
• Using PDFs with screen readers:
http://www.adobe.com/accessibility.html?promoid=DJGVE
• Using the JAWS screen reader:
http://www.freedomscientiic.com/jaws-hq.asp
• Using the NVDA screen reader:
http://www.nvaccess.org/
Speech Recognition
Speech Recognition enables you to control your computer by voice.
Using only your voice, you can start programs, open menus, click buttons and other objects on the screen,
dictate text into documents, and write and send e-mails. Everything you do with the keyboard and mouse
can be done with only your voice.
To open Speech Recognition, do the following:
• For Windows 7: Click the Start button. Then, type Speech Recognition into the search ield. In the list
of results, click Speech Recognition.
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47
• For Windows 8.1: Move your pointer to the top-right or bottom-right corner of the screen to display the
charms and click Search. Then, type Speech Recognition into the search ield. In the list of results,
click Speech Recognition.
For more information about how to use and conigure Speech Recognition, see the Windows Help and
Support information system.
Customizable text size
Depending on your preference, you can change only the text size instead of changing the size of everything
on the desktop. To change the text size, open Control Panel and click Appearances and Personalization ➙
Display. Then, go to Change only the text size and set a text size that meets your needs.
Magnifier
Your computer is equipped with the Microsoft Magniier to help visually impaired people use the computer
more comfortably. Magniier is a useful utility that enlarges part or all of your screen so that you can see the
words and images better. Magniier is part of the Ease of Access Center.
To open Magniier, do the following:
• For Windows 7: Click the Start button, click All Programs ➙ Accessories ➙ Ease of Access, and
then click Magnifier.
• For Windows 8.1: Move your pointer to the top-right or bottom-right corner of the screen to display the
charms and click Search. Then, type Magniier into the search ield. In the list of results, click Magnifier.
For more information about how to use and conigure Magniier, see the Windows Help and Support
information system.
Note: For touch-screen computer models, you also can zoom in and zoom out by using touch gestures
instead of the keyboard. See “Zoom” on page 48.
Zoom
You can use the zoom feature to enlarge or reduce the size of text, pictures, maps, or other objects.
• From the keyboard:
– Zoom in: Press the Windows logo key + the plus-sign key (+) to enlarge the size of text, pictures,
maps, or other objects.
– Zoom out: Press the Windows logo key + the minus-sign (-) key to reduce the size of text, pictures,
maps, or other objects.
• From the touch screen:
– Zoom in: Move two ingers farther apart on the touch screen to enlarge the size of text, pictures,
maps, or other objects.
– Zoom out: Move two ingers closer together on the touch screen to reduce the size of text, pictures,
maps, or other objects.
Screen resolution
You can make your documents easier to read by adjusting the screen resolution of your computer. To adjust
the screen resolution, right click anywhere on the desktop, click Screen resolution, and then adjust the
settings as you prefer.
Note: Setting too low of a resolution might prevent some items from itting on the screen.
For alternatives on increasing the size of text and other objects, see the following:
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User Guide
•
“Customizable text size” on page 48
•
“Magniier” on page 48
•
“Zoom” on page 48
Ease of Access keyboard shortcuts
Keyboard shortcuts are combinations of two or more keys that you can use to perform a task that would
typically require a mouse or other pointing devices. Keyboard shortcuts provide an easier alternative to
interact with your computer as you work with the Windows operating system and most applications.
The following table contains keyboard shortcuts that can help make your computer easier to use.
Keyboard shortcut
Function
Windows logo key + U
Open the Ease of Access Center
Right Shift for eight seconds
Turn Filter Keys on or off
Shift ive times
Turn Sticky Keys on or off
Num Lock for ive seconds
Turn Toggle Keys on or off
Left Alt+Left Shift+Num Lock
Turn Mouse Keys on or off
Left Alt+Left Shift+PrtScn (or PrtSc)
Turn High Contrast on or off
For more information, go to http://windows.microsoft.com/, and then type any of the following keywords for
searching: keyboard shortcuts, access keys, key combinations, shortcut keys.
On-Screen Keyboard
If you prefer to type or enter data into your computer without using a physical keyboard, you can use
On-Screen Keyboard. On-Screen Keyboard displays a visual keyboard with all the standard keys. You can
select keys using the mouse or another pointing device, or you can tap to select the keys if your computer
supports multi-touch screen.
To open On-Screen Keyboard, do the following:
• For Windows 7: Click the Start button. Then, type On-Screen Keyboard into the search ield. In the list of
results, click On-Screen Keyboard.
• For Windows 8.1: Move your pointer to the top-right or bottom-right corner of the screen to display the
charms and click Search. Then, type On-Screen Keyboard into the search ield. In the list of results,
click On-Screen Keyboard.
For more information about how to use and conigure On-Screen Keyboard, see the Windows Help and
Support information system.
Personalized keyboard
The tactile bumps on the keyboard provide a reference point from which you can easily locate all keys on
the keyboard without visual assistance.
To adjust your keyboard settings, open Control Panel, click Ease of Access ➙ Ease of Access Center,
and then click Make the keyboard easier to use.
Industry-standard connectors
Your computer provides industry-standard connectors that enable you to connect assistive devices,
if needed.
Chapter 3. You and your computer
49
For more information on the location and function of each connector, see “Locating computer controls,
connectors, and indicators” on page 1.
Documentation in accessible formats
Lenovo provides electronic documentation in accessible formats. Lenovo electronic documentation, such as
properly tagged PDF iles or HyperText Markup Language (HTML) iles, is developed to ensure that visually
impaired users can read the documentation through a screen reader. Each image in the documentation also
includes adequate alternative text to explain the image so that visually impaired users can understand the
image when they use a screen reader.
Traveling with your computer
This topic provides information to help you work with your computer when you are traveling.
Travel tips
Use the following travel tips to travel more conidently and eficiently with your computer.
• Although it is safe to allow your computer to go through the x-ray machines at airport security stations, it
is important to keep your eyes on the computer at all times to prevent theft.
• Consider bringing an electrical adapter for use in an airplane or automobile.
• If you carry an ac power adapter, detach the ac cord from it to avoid damaging the cord.
Travel tips on airplanes
If you carry your computer into an airplane, take note of the following tips:
• If you intend to use your computer or wireless services (such as Internet and Bluetooth), check with the
airline for restrictions and availability of services before boarding the airplane. If there are restrictions
on the use of computers with wireless features on the airplane, you must abide by those restrictions. If
necessary, disable wireless features before boarding.
• Be careful about the seat in front of you on airplanes. Angle your computer display so that it does not get
caught when the person in front of you leans back.
• When taking off, remember to turn off your computer or put it into hibernation mode.
Travel accessories
The following is a checklist of items to consider packing when you are going to travel:
• ThinkPad ac power adapter
• External mouse, if you are accustomed to using one
• Ethernet cable
• External storage device
• HDMI cable
• HDMI-to-VGA monitor cable
• A quality carrying case that provides adequate cushion and protection
If you are traveling to another country, you might want to consider an ac power adapter for the country to
which you are traveling.
To purchase travel accessories, go to http://www.lenovo.com/essentials.
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User Guide
Chapter 4. Security
This chapter provides information about how to protect your computer from theft and unauthorized use.
•
“Attaching a mechanical lock” on page 51
•
“Using passwords” on page 51
•
“Hard disk security” on page 55
•
“Notice on deleting data from your hard disk drive or solid-state drive” on page 56
•
“Using irewalls” on page 57
•
“Protecting data against viruses” on page 57
Attaching a mechanical lock
You can attach a mechanical lock to your computer to help prevent it from being removed without your
permission.
Attach a mechanical lock to the security-lock slot of the computer; then secure the chain on the lock to a
stationary object. Refer to the instructions shipped with the mechanical lock.
Note: You are responsible for evaluating, selecting, and implementing the locking devices and security
features. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance
of locking devices and security features.
Using passwords
You can help prevent your computer from unauthorized use by using passwords. Once you set a password,
a prompt is displayed on the screen each time you turn on the computer. Enter your password at the prompt.
You cannot use the computer unless you enter the valid password.
If you have set a power-on password, a supervisor password, or a hard disk password, it unlocks
automatically when the computer resumes from sleep mode.
Note: If a Windows password has been set, you will be prompted to enter it.
Typing passwords
When this icon is displayed, type a power-on password or a supervisor password.
When this icon is displayed, type a user hard disk password. If you want to type a master hard disk
password, Press F1. When the icon changes to
Note: To return to the icon
, type the master hard disk password.
, press F1 again.
Power-on password
You can set a power-on password to help protect your computer against unauthorized access.
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51
If you set a power-on password, the password prompt is displayed on the screen whenever you turn on the
computer. You must enter the correct password to start using the computer.
Setting, changing, or removing a power-on password
Before you start, print these instructions.
To set, change, or remove a power-on password, do the following:
1. Turn off your computer. Wait for about ive seconds, and then turn on the computer again.
2. When the logo screen is displayed, press F1 to start the ThinkPad Setup program.
3. Select Security ➙ Password ➙ Power-on Password by using the arrow keys.
4. Depending on your need, do one of the following:
• To set a password, do the following:
a. In the Enter New Password ield, type a desired password and press Enter.
b. In the Confirm New Password ield, retype the password and press Enter.
• To change a password, do the following:
a. In the Enter Current Password ield, type the current power-on password and press Enter.
b. In the Enter New Password ield, type the new power-on password and press Enter; then retype
the password in the Confirm New Password ield and Press Enter.
• To remove a password, do the following:
a. In the Enter Current Password ield, type the current power-on password and press Enter.
b. Leave the Enter New Password and Confirm New Password ields blank. Press Enter twice.
5. A Setup Notice window is displayed. Press Enter to continue.
6. Press F10. A Setup Conirmation window is displayed. Select Yes to save the coniguration changes
and exit.
Note: You might want to record your password and store it in a safe place. Otherwise, if you forget the
password, you have to take your computer to a Lenovo reseller or a marketing representative to have
the password canceled.
Supervisor password
The supervisor password protects the system information stored in the ThinkPad Setup program. If you have
set a supervisor password, no one can change the coniguration of the computer without the password. It
provides the following security features:
• If only a supervisor password is set, a password prompt is displayed when you try to start the ThinkPad
Setup program. Unauthorized users cannot access the ThinkPad Setup program without the password.
• The system administrator can use the supervisor password to access a computer even if the user of that
computer has set a power-on password. The supervisor password overrides the power-on password.
• If both a supervisor password and a power-on password are set, you can do the following only if you
have the supervisor password:
– Changing or deleting the power-on password
– Changing or deleting the supervisor password
– Changing date and time
– Changing the setting for the security chip
– Specifying the minimum length for power-on password and hard disk password
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User Guide
– Enabling or disabling the following features:
– Boot Device List F12 Option
– Boot Order Lock
– Flash BIOS Updating by End-Users
– Internal network device
– Internal wireless device
– Internal Bluetooth device
– Internal Network Option ROM
– Lock UEFI BIOS Settings
– Password at unattended boot
– Security mode
– Wake on LAN
Notes:
• The system administrator can set the same supervisor password on many ThinkPad notebook computers
to make administration easier.
• When Lock UEFI BIOS Settings option is enabled, all BIOS settings cannot be changed. To change
the settings, a supervisor password is required.
Setting, changing, or removing a supervisor password
Before you start, print these instructions.
Only a system administrator can set, change, or remove a supervisor password. To set, change, or remove a
supervisor password, do the following:
1. Turn off your computer. Wait for about ive seconds, and then turn on the computer again.
2. When the logo screen is displayed, press F1 to start the ThinkPad Setup program.
3. Select Security ➙ Password ➙ Supervisor Password by using the arrow keys.
4. Depending on your needs, do one of the following:
• To set a password, do the following:
a. In the Enter New Password ield, type a desired password and press Enter.
b. In the Confirm New Password ield, retype the password and press Enter.
• To change a password, do the following:
a. In the Enter Current Password ield, type the current supervisor password and press Enter.
b. In the Enter New Password ield, type the new supervisor password and press Enter; then retype
the password in the Confirm New Password ield and press Enter.
• To remove a password, do the following:
a. In the Enter Current Password ield, type the current supervisor password and press Enter.
b. Leave the Enter New Password and Confirm New Password ields blank. Press Enter twice.
5. A Setup Notice window is displayed. Press Enter to continue.
6. Press F10. A Setup Conirmation window is displayed. Select Yes to save the coniguration changes
and exit.
Note: You might want to record your password and store it in a safe place. The next time you start the
ThinkPad Setup program, you will be prompted to type your supervisor password to proceed. If you forget
Chapter 4. Security
53
your supervisor password, Lenovo cannot reset your password. You must take your computer to a Lenovo
reseller or a Lenovo marketing representative to have the system board replaced. Proof of purchase is
required, and a fee will be charged for parts and service.
Hard disk passwords
The following two types of hard disk passwords can help protect the information stored on the hard disk
drive or solid-state drive:
• User hard disk password
If a user hard disk password has been set, but no master hard disk password has been, the user
must enter the user hard disk password to access iles and applications on the hard disk drive or the
solid-state drive.
• Master hard disk password
The master hard disk password also requires a user hard disk password. The master hard disk password
is usually set and used by a system administrator. It enables the administrator to access any hard disk
drive or solid-state drive in a system like a master key. The administrator sets the master password; then
assigns a user password for each computer in the network. The user can then change the user password
as desired, but the administrator still can get access by using the master password.
When a master hard disk password is set, only the administrator can remove the user hard disk password.
Setting a hard disk password
Before you start, print these instructions.
To set a hard disk password, do the following:
1. Turn off your computer. Wait for about ive seconds, and then turn on the computer again.
2. When the logo screen is displayed, press F1 to start the ThinkPad Setup program.
3. Select Security ➙ Password ➙ Hard disk 1 Password by using the arrow keys.
4. A password window is displayed. You are prompted to select User or User + Master. Select User if
you want to set only one hard disk password. Select User + Master if you want to set a user hard disk
password and a master hard disk password, for example if you are an administrator or a supervisor.
• If you select User, do the following:
a. When a window for typing the new password opens, type your new password in the Enter New
Password ield and press Enter.
b. In the Confirm New Password ield, retype the password you just entered and press Enter.
• If you select User + Master, do the following:
a. First, set a user hard disk password. When a message window prompts you to set the user hard
disk password, press Enter to continue. Type your new user hard disk password in the Enter
New Password ield and press Enter. Retype the password in the Confirm New Password
ield and press Enter.
b. Then, set a master hard disk password. When a message window prompts you to set the master
hard disk password. Press Enter to continue. Type your new master hard disk password in the
Enter New Password ield and press Enter. Retype the password in the Confirm New Password
ield and press Enter.
5. A Setup Notice window is displayed. Press Enter to continue.
6. Press F10. A Setup Conirmation window is displayed. Select Yes to save the coniguration changes
and exit.
The next time you turn on your computer, type the user or master hard disk password to start your computer
and access the operating system.
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User Guide
Changing or removing a hard disk password
To change or remove the hard disk password, do the following:
• If you are in User + Master hard disk mode, you can select either User HDP or Master HDP to change
the password, depending on your needs.
– If you select User HDP mode, follow the following steps to change the user hard disk password:
1. Type the current user hard disk password in the Enter Current Password ield and press Enter.
2. Type the new password in the Enter New Password ield and press Enter; then retype the
password in the Confirm New Password ield and press Enter.
3. A Setup Notice window is displayed. Press Enter again to continue. The user hard disk password
is changed.
Note: The hard disk password cannot be removed in User HDP mode.
– If you select Master HDP mode, follow the following steps to change the master hard disk password:
1. Type the current master hard disk password in the Enter Current Password ield and press Enter.
2. Type the new master hard disk password in the Enter New Password ield and press Enter; then
retype the new password you just entered in the Confirm New Password ield and press Enter.
3. A Setup Notice window is displayed. Press Enter to continue. The master hard disk password is
changed.
Note: If you leave the Enter New Password and Confirm New Password ields blank and press Enter
twice, both the user and master hard disk passwords are removed.
• If you are in User hard disk mode, follow the following steps to change the user hard disk password:
1. Follow steps 1 through 6 in “Setting a hard disk password” on page 54, typing your password to
start the ThinkPad Setup program.
2. Type the current user hard disk password in the Enter Current Password ield and press Enter.
3. Type the new password in the Enter New Password ield and press Enter; then retype the new
password in the Confirm New Password ield and press Enter.
4. A Setup Notice window is displayed. Press Enter again to continue. The user hard disk password is
changed.
Note: If you leave the Enter New Password and Confirm New Password ields blank and press Enter
twice, the user hard disk password is removed.
Tips for using the hard disk passwords
• You can set the minimum length of a hard disk password through the Security menu.
• If you set a hard disk password of over seven characters, the hard disk drive or solid-state drive can be
used only with a computer that can recognize a hard disk password of over seven characters. If you then
install the hard disk drive or solid-state drive in a computer that cannot recognize a hard disk password
that contains more than seven characters, you cannot access the drive.
• Record your password and store it in a safe place. If you forget the user hard disk password, or both
user and master hard disk passwords, Lenovo cannot reset your passwords or recover data from the
hard disk drive or solid-state drive. You must take your computer to a Lenovo reseller or a marketing
representative to have the hard disk drive or solid-state drive replaced. Proof of purchase is required,
and a fee will be charged for parts and service.
Hard disk security
To protect passwords from unauthorized security attacks, refer to the following tips to maximize security:
Chapter 4. Security
55
• Set a power-on password as well as a hard disk password for your internal hard disk drive or solid-state
drive. Refer to the procedures in “Power-on password” on page 51 and “Hard disk passwords” on page
54. For security, a longer password is recommended.
• If a Disk Encryption hard disk drive or an Encryption solid-state drive is installed in your computer, be sure
to protect the contents of your computer memory from unauthorized accesses by use of drive encryption
software, such as Microsoft Windows BitLocker® Drive Encryption, which is supported in the Ultimate and
Enterprise editions of the Windows 7 operating system and Professional and Enterprise editions of the
Windows 8.1 operating system. Refer to “Using Windows BitLocker Drive Encryption” on page 56.
• Before you dispose of, sell, or hand over your computer, be sure to delete data stored on it. For more
information, refer to “Notice on deleting data from your hard disk drive or solid-state drive” on page 56.
Note: The hard disk drive or solid-state drive built into your computer can be protected by UEFI BIOS.
Using Windows BitLocker Drive Encryption
To help protect your computer against unauthorized access, use the drive encryption software, such as
Windows BitLocker Drive Encryption.
Windows BitLocker Drive Encryption is an integral security feature of Windows 7 and Windows 8.1 operating
systems. It is supported in the Ultimate and Enterprise editions of the Windows 7 and Professional and
Enterprise editions of the Windows 8.1 operating system. It can help you protect the operating system and
data stored on your computer, even if your computer is lost or stolen. BitLocker works by encrypting all user
and system iles, including the swap and hibernation iles.
BitLocker provides enhanced protection for your data and to ensure early boot component integrity.
To check the BitLocker status, go to Control Panel, and click System and Security ➙ BitLocker Drive
Encryption.
For more information about Windows BitLocker Drive Encryption, see the help information system of the
Windows operating system, or search for “Microsoft Windows BitLocker Drive Encryption Step-by-Step
Guide” on the Microsoft Web site.
Disk Encryption hard disk drive and Encryption solid-state drive
Some models contain the Disk Encryption hard disk drive or Encryption solid-state drive. This feature helps
to protect your computer against security attacks on media, NAND lash or device controllers by use of
a hardware encryption chip. For the eficient use of the encryption feature, be sure to set a hard disk
password for the internal storage device.
Notice on deleting data from your hard disk drive or solid-state drive
Some of the data stored on the hard disk drive or solid-state drive might be sensitive. Handing your
computer over to someone else without deleting the loaded software, such as operating systems and
application software, might even violate license agreements. Be sure to delete data stored on the hard disk
drive or solid-state drive before you dispose of, sell, or hand over your computer.
You can use the following methods to delete data from the hard disk drive or solid-state drive:
• Move the data to the Recycle Bin, and then empty the Recycle Bin.
• Delete the data.
• Format your hard disk drive or solid-state drive, using the software for initializing it.
• Use the recovery program provided by Lenovo to bring the hard disk drive or solid-state drive back to
the factory default settings.
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User Guide
These operations, however, only change the ile location of the data; they do not delete the data itself. In
other words, the data retrieval processing is disabled under an operating system such as Windows. The
data is still there, even though it seems to be lost. Thus, it is sometimes possible to read the data by use of
special software for data recovery. There is a risk that people of bad faith might read and misuse the critical
data on hard disk drives or solid-state drives for unexpected purposes.
To prevent leakage of data, it is important that you delete all the data from the hard disk drive or solid-state
drive when you dispose of, sell, or hand over your computer. You can destroy the data physically by
smashing the hard disk drive with a hammer, or magnetically by means of strong magnetic power, thus
making the data unreadable. But it is recommended that you use the software (payware) or service (pay
service) developed for that purpose. The process might take several hours.
For disposing of data on the solid-state drive, Lenovo provides the Drive Erase Utility for Resetting the
Cryptographic Key and Erasing the Solid State Drive tool. For disposing of data on the hard disk drive,
Lenovo provides the Secure Data Disposal™ tool.
If a Disk Encryption hard disk drive or an Encryption solid-state drive is supported and installed in your
computer, you can logically dispose of all the data on the drive in a short time by erasing the cryptographic
key. The data encrypted with the old key is not physically erased but remains on the drive; however, it cannot
be decrypted without the old key. This feature is also available with the Drive Erase Utility for Resetting
the Cryptographic Key and Erasing the Solid State Drive tool. Go to http://www.lenovo.com/support to
download these tools.
Using firewalls
If your system is preinstalled with a irewall program, it protects against computer Internet security threats,
unauthorized accesses, intrusions, and Internet attacks. It also protects your privacy.
For more information about how to use the irewall program, refer to the help information system that
comes with the program.
Protecting data against viruses
Your computer is preinstalled with an antivirus program so you can detect and eliminate viruses. The
antivirus program is designed to help you detect and eliminate viruses.
Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After
30 days, you must renew the license to continue receiving the antivirus software updates.
For more information about how to use your antivirus software, refer to the help information system of
your antivirus software.
Chapter 4. Security
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User Guide
Chapter 5. Advanced configuration
This chapter provides the following information to help you conigure the computer:
•
“Installing a new operating system” on page 59
•
“Installing device drivers” on page 61
•
“Using the ThinkPad Setup program” on page 61
•
“Using system management” on page 71
Installing a new operating system
In some situations, you might need to install a new operating system. This topic provides instructions on
how to install a new operating system.
Installing the Windows 7 operating system
Before you start, print these instructions.
Attention: The process of installing a new operating system deletes all the data on your hard disk drive or
solid-state drive, including the data that were stored in a hidden folder.
To install the Windows 7 operating system, do the following:
1. Copy all the subdirectories and iles in the C:\SWTOOLS directory to a removable storage device.
• The supplement iles for the Windows 7 operating system are in the C:\SWTOOLS\OSFIXES directory.
• The device drivers are in the C:\SWTOOLS\DRIVERS directory.
• The preinstalled programs are in the C:\SWTOOLS\APPS directory.
2. Start the ThinkPad Setup program. See “Using the ThinkPad Setup program” on page 61.
3. Select Startup ➙ UEFI/Legacy Boot. Then do one of the following:
• To install the Windows 7 (32-bit) operating system, select Legacy Only or Both.
• To install the Windows 7 (64-bit) operating system in Legacy mode, select Legacy Only.
• To install the Windows 7 (64-bit) operating system in UEFI mode, select UEFI Only.
4. Press the F10 key to exit the ThinkPad Setup program.
5. Insert the Windows 7 operating system installation DVD into the external optical drive, and restart the
computer.
6. Restore the C:\SWTOOLS directory that you backed up before installing the Windows 7 operating system.
7. Install the device drivers. See “Installing device drivers” on page 61.
8. Install the Windows 7 ix modules. You can ind the Windows 7 ix modules in the C:\SWTOOLS\OSFIXES\
directory. For more information, go to the Microsoft Knowledge Base home page at:
http://support.microsoft.com/
9. Install the registry patches, for example the Enabling Wake on LAN from Standby for ENERGY STAR
patch. To download and install the registry patches, go to the Lenovo Support Web site at:
http://www.lenovo.com/support
Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the
ThinkPad Setup program. Otherwise the operating system will not start correctly.
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When you install the Windows 7 operating system, you might need one of the following country or region
codes:
Country or region
Code
Country or region
Code
China
SC
Denmark
DK
Finland
FI
France
FR
Germany
GR
Italy
IT
Japan
JP
Netherlands
NL
Norway
NO
Spain
SP
Sweden
SV
Taiwan and Hong Kong
TC
United States
US
Installing the Windows 8.1 operating system
Before you start, print these instructions.
Attention: The process of installing a new operating system deletes all the data on your hard disk drive or
solid-state drive, including the data that were stored in a hidden folder.
To install the Windows 8.1 operating system, do the following:
1. Start the ThinkPad Setup program. See “Using the ThinkPad Setup program” on page 61.
2. Select Startup ➙ Boot to display the Boot Priority Order submenu.
3. Select the drive that contains the Windows 8.1 operating system installation program, for example
USB HDD.
4. Press F10 key to exit the ThinkPad Setup program.
5. Connect the drive that contains the Windows 8.1 operating system installation program to the computer,
and restart the computer.
6. Install the Windows 8.1 ix modules. Go to the Microsoft Knowledge Base home page at
http://support.microsoft.com/. Type the number of the ix module in the search ield, then click Search.
7. Install the registry patches, for example the Enabling Wake on LAN from Standby for ENERGY STAR
patch. To download and install the registry patches, go to the Lenovo Support Web site at:
http://www.lenovo.com/support
8. Install device drivers. See “Installing device drivers” on page 61.
Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the
ThinkPad Setup program. Otherwise, the operating system will not start correctly.
When you install the Windows 8.1 operating system, you might need one of the following country or region
codes:
Country or region
Code
Country or region
Code
China
SC
Denmark
DK
Finland
FI
France
FR
Germany
GR
Italy
IT
Japan
JP
Netherlands
NL
Norway
NO
Spain
SP
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Country or region
Code
Country or region
Code
Sweden
SV
Taiwan and Hong Kong
TC
United States
US
Installing device drivers
Device driver is the program that operates a particular hardware device of the computer. If a device does
not perform well or you install a new device, you need to update or install the corresponding device driver.
For example, if you use the Windows 7 operating system, to use the USB 3.0 connector, you need to
download and install the USB 3.0 driver.
To download the latest device drivers, do the following:
1. Go to http://www.lenovo.com/ThinkPadDrivers.
2. Select your product name to view all the device drivers for your computer.
3. Select the device drivers you that you need, and follow the instructions on the screen.
Attention: Do not download the device drivers from the Windows Update Web. Always download the device
driver from:
http://www.lenovo.com/ThinkPadDrivers
If you use the Windows 7 operating system, you also can ind the device drivers in the C:\SWTOOLS\DRIVERS
directory on your hard disk drive or solid-state drive. For more information, see “Reinstalling preinstalled
applications and device drivers” on page 101.
Using the ThinkPad Setup program
The ThinkPad Setup program enables you to select various setup conigurations for your computer through
coniguring the BIOS.
To conigure the BIOS of your computer, do the following:
1. Turn on the computer. When the logo screen is displayed, press F1. The ThinkPad Setup program starts.
Note: If you are required to enter the supervisor password, enter the correct password. You also can
press Enter to skip the password prompt and start the ThinkPad Setup program. If you do not enter the
password, you cannot change the conigurations that are protected by the supervisor password. For
more information, refer to “Using passwords” on page 51.
2. Use the arrow keys to select a tab; or use the arrow keys to locate an item and press Enter to select it.
Then a submenu is displayed.
Note: Some menu items are displayed only if the computer supports the corresponding features.
3. Set the value of an item by doing one of the following:
• Press the F6 key to change to a higher value.
• Press the F5 key to change to a lower value.
Note: Default values are in boldface.
4. To change other conigurations, press the Esc key to exit the submenu and return to the parent menu.
5. When you complete the coniguration, press the F10 key to save and exit. You also can select the
Restart tab in the ThinkPad Setup menu, and restart your computer with one of the provided options.
Note: You can press the F9 key to restore to the default settings.
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61
Main menu
When you enter the ThinkPad Setup program, you will irst see the Main menu as follows:
• UEFI BIOS Version
• UEFI BIOS Date
• Embedded Controller Version
• TXE Firmware Version
• Machine Type Model
• System-unit serial number
• System board serial number
• Asset Tag
• CPU Type
• CPU Speed
• Installed memory
• UUID
• MAC address (Internal LAN)
• Preinstalled OS license
• UEFI Secure Boot
Config menu
To change the coniguration of your computer, select the Config tab from the ThinkPad Setup menu.
The following table lists the Config menu items. Default values are in boldface.
Attention: The default conigurations are already optimized for you. Improper change of the conigurations
might cause unexpected results.
Table 4. Config menu items
Menu item
Submenu item
Value
Comments
Network
Wake On LAN
• Disabled
Enable the computer to
power on when the Ethernet
controller receives a magic
packet (a special network
message).
• AC Only
• AC and Battery
If you select AC Only, Wake
on LAN is enabled only
when the ac power adapter
is attached.
If you select AC and
Battery, Wake on LAN is
enabled with any power
sources.
Notes:
• The magic packet type
Wake on LAN requires ac
power.
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User Guide
Table 4. Config menu items (continued)
Menu item
Submenu item
Value
Comments
• The Wake on LAN
function does not
work when a hard disk
password is set.
Ethernet LAN Option ROM
(for Legacy Only boot
mode or Both with Legacy
first)
UEFI IPv4 Network Stack
(for UEFI Only boot mode
or Both with UEFI first)
UEFI IPv6 Network Stack
(for UEFI Only boot mode
or Both with UEFI first)
UEFI PXE Boot Priority
(for Both with UEFI first
boot mode, and IPv6
and IPv4 stacks are both
enabled.)
USB
USB UEFI BIOS Support
• Disabled
• Enabled
• Disabled
• Enabled
• Disabled
• Enabled
• IPv6 First
• IPv4 First
• Disabled
• Enabled
Always On USB
• Disabled
• Enabled
- Charge in Battery
Operation
• Disabled
USB 3.0 Mode
• Disabled
• Enabled
• Enabled
Load the Ethernet LAN
Option ROM to enable
startup from an integrated
network device.
Enable or disable Internet
Protocol Version 4 (IPv4)
network stack for the UEFI
environment.
Enable or disable Internet
Protocol Version 6 (IPv6)
network stack for the UEFI
environment.
Select network stack
priority for UEFI preboot
execute environment (PXE)
boot.
Enables or disables boot
support for USB storage
devices.
If you select Enabled, the
external USB devices can
be charged through the
Always-on USB connector
even when the computer is
in low-power mode (sleep,
hibernate, or power-off).
If you select Enabled, the
external USB devices can
be charged through USB
connectors even when
system is hibernate or
power-off and in battery
operation.
Set the USB 3.0 controller
mode for the connectors
shared between USB 2.0
and USB 3.0 controllers.
If you select Enabled, it
enables USB 3.0 mode
and allows USB 3.0 to be
supported in the operating
system.
If you select Disabled, it
disables and hides the USB
3.0 controller, and the USB
Chapter 5. Advanced coniguration
63
Table 4. Config menu items (continued)
Menu item
Submenu item
Value
Comments
3.0 connector will work as a
USB 2.0 connector.
Keyboard/Mouse
Fn and Ctrl Key swap
• Disabled
• Enabled
If you select Enabled, the
Fn key works as the Ctrl
key, and the Ctrl key works
as the Fn key.
Note: Even when Enabled
is selected, you need to
press the Fn key to resume
the computer from sleep
mode to normal operation.
Display
Boot Display Device
• ThinkPad LCD
• HDMI
Select the display device
that is to be activated at
boot time. This selection
is effective for boot time,
password prompt, and
ThinkPad Setup.
HDMI is the HDMI
connector on your
computer.
Power
Intel SpeedStep®
technology
• Disabled
(Intel SpeedStep mounted
models only)
Mode for AC
• Enabled
• Maximum Performance
• Battery Optimized
Mode for Battery
• Maximum Performance
• Battery Optimized
CPU Power Management
• Disabled
• Enabled
Disable Built-in Battery
• Yes
• No
Select the mode of Intel
SpeedStep technology at
runtime.
Maximum Performance:
Always highest speed
Battery Optimized: Always
lowest speed
Disabled: No runtime
support, lowest speed
Enable or disable the
power-saving feature that
stops the microprocessor
clock automatically when
there are no computer
activities. Normally, it is not
necessary to change the
setting.
Temporarily disable battery
for servicing the computer.
After selecting this item,
the computer will be
automatically powered off.
The computer is then ready
to be serviced.
Note: The battery will be
automatically re-enabled
when the ac power adapter
is reconnected to the
computer.
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User Guide
Table 4. Config menu items (continued)
Menu item
Submenu item
Value
Comments
Beep and Alarm
Password Beep
• Disabled
Enable this option to have
a beep sound when the
computer is waiting for
a power-on, hard disk,
or supervisor password.
Different beeps will sound
when the entered password
matches or does not match
the conigured password.
• Enabled
Keyboard Beep
• Disabled
Enables or disables the
keyboard beep when
unmanageable key
combinations are pressed.
• Enabled
Date/Time menu
To change the date or time of your computer, select the Date/Time tab from the ThinkPad Setup menu.
Then do the following:
1. Use the arrow keys to select System Date or System Time.
2. Type a date or time.
Security menu
To change the security settings of your computer, select the Security tab from the ThinkPad Setup menu.
The following table lists the Security menu items. Default values are in boldface.
Attention: The default conigurations are already optimized for you. Improper change of the conigurations
might cause unexpected results.
Table 5. Security menu items
Menu item
Submenu item
Value
Comments
Password
Supervisor Password
• Disabled
Refer to “Supervisor
password” on page 52.
• Enabled
Lock UEFI BIOS Settings
• Disabled
• Enabled
Password at unattended
boot
• Disabled
• Enabled
Enable or disable the
function that protects
items in the ThinkPad
Setup program from
being changed by a user
who does not have the
supervisor password.
By default, this is set to
Disabled. If you set the
supervisor password and
enable this function, no
one but you can change
items in the ThinkPad Setup
program.
If you select and enable
Password at unattended
boot, a password prompt
is displayed when the
computer is turned on,
Chapter 5. Advanced coniguration
65
Table 5. Security menu items (continued)
Menu item
Submenu item
Value
Comments
from either a power-off
state or hibernation state,
by an unattended event
such as a Wake on LAN
attempt. If you select
Disabled, no password
prompt is displayed; the
computer goes ahead and
loads the operating system.
To prevent unauthorized
access, set the user
authentication on the
operating system.
Password at restart
• Disabled
• Enabled
Set Minimum Length
• Disabled
• x characters
(4≤x≤12)
Power-On Password
• Disabled
• Enabled
Hard Disk 1 Password
• Disabled
• Enabled
UEFI BIOS Update Option
Flash BIOS Updating by
End-Users
• Disabled
Secure RollBack Prevention
• Disabled
• Enabled
• Enabled
If you select and enable
Password at restart,
a password prompt is
displayed when you restart
the computer. If you select
Disabled, no password
prompt is displayed; the
computer goes ahead and
loads the operating system.
To prevent unauthorized
access, set the user
authentication on the
operating system.
Specify a minimum length
for the power-on password
and hard disk password.
If you set the supervisor
password and specify
a minimum length for
passwords, no one but you
can change the length.
Refer to “Power-on
password” on page 51.
Refer to “Hard disk
passwords” on page
54.
If you select Enabled,
all users can update the
UEFI BIOS. If you select
Disabled, only the person
who knows the supervisor
password can update the
UEFI BIOS.
If you select Disabled,
you can lash to an earlier
version of the UEFI BIOS.
If you select Enabled, you
cannot lash to an earlier
version of the UEFI BIOS.
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User Guide
Table 5. Security menu items (continued)
Menu item
Submenu item
Value
Comments
Note: This item is set as
Disabled by default when
the OS Optimized Defaults
on the Restart menu is set
as Disabled. This item is
set as Enabled by default
when the OS Optimized
Defaults is set as Enabled.
Memory Protection
Execution Prevention
• Disabled
• Enabled
Virtualization
Intel Virtualization
Technology
• Disabled
Intel VT-d Feature
• Disabled
• Enabled
• Enabled
I/O Port Access
Ethernet LAN
• Disabled
• Enabled
Wireless LAN
• Disabled
• Enabled
Bluetooth
• Disabled
• Enabled
USB Port
• Disabled
• Enabled
Memory Card Slot
• Disabled
• Enabled
Integrated Camera
• Disabled
• Enabled
Some computer viruses
and worms cause memory
buffers to overlow. By
selecting Enabled, you
can protect your computer
against attacks by such
viruses and worms. If after
choosing Enabled you ind
that a program does not run
correctly, select Disabled
and reset the setting.
If you select Enabled, a
Virtual Machine Monitor
(VMM) can utilize the
additional hardware
capabilities provided
by Intel Virtualization
Technology.
Intel VT-d stands for Intel
Virtualization Technology
for Directed I/O. When
enabled, a VMM can utilize
the platform infrastructure
for I/O virtualization.
If you select Enabled,
you can use Ethernet LAN
devices.
If you select Enabled,
you can use wireless LAN
devices.
If you select Enabled, you
can use Bluetooth devices.
If you select Enabled, you
can use USB connectors.
If you select Enabled, you
can use the memory card
slot.
If you select Enabled, you
can use the integrated
camera.
Chapter 5. Advanced coniguration
67
Table 5. Security menu items (continued)
Menu item
Submenu item
Value
Comments
Microphone
• Disabled
If you select Enabled, you
can use the microphones
(internal, external, or
line-in).
• Enabled
Anti-Theft
Computrace
• Enabled
• Disabled
• Permanently Disabled
Enables or disables the
UEFI BIOS interface to
activate the computrace
module. Computrace is an
optional monitoring service
from Absolute Software.
Note: If you set the
computrace module
activation to Permanently
Disabled, you will be
unable to enable this
setting again.
Secure Boot
Secure Boot
• Disabled
• Enabled
Enable or disable the UEFI
Secure Boot feature.
Select Enable to prevent
unauthorized operating
systems from running at
boot time. Select Disabled
to allow any operating
systems to run at boot time.
If you enable the Secure
Boot, the following item
settings on the Startup
menu also will change
automatically:
1. The UEFI/Legacy
Boot setting will
change to UEFI Only.
2. The CSM Support
setting will change to
No.
Note: This item is set as
Disabled by default when
the OS Optimized Defaults
on the Restart menu is set
as Disabled. This item is
set as Enabled by default
when the OS Optimized
Defaults is set as Enabled.
Platform Mode
• User Mode
• Setup Mode
Secure Boot Mode
• Standard Mode
• Custom Mode
Reset to Setup Mode
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User Guide
Specify the system
operating mode.
Specify the Secure Boot
mode.
This option is used to clear
the current platform key
and put the computer into
Table 5. Security menu items (continued)
Menu item
Submenu item
Value
Comments
Setup Mode. You can
install your own platform
key and customize the
Secure Boot signature
databases in Setup Mode.
Secure Boot mode will be
set to Custom Mode.
Restore Factory Keys
This option is used to
restore all keys and
certiicates in Secure
Boot databases to factory
default settings. Any
customized Secure Boot
settings will be erased,
and the default platform
key will be re-established
along with the original
signature databases
including certiicate for
Windows 8.1.
Startup menu
To change the startup settings of your computer, select the Startup tab from the ThinkPad Setup menu.
Attention:
• After you change the startup sequence, ensure that you select a correct device during a copy, a save, or a
format operation. Otherwise your data might be erased or overwritten.
• If you are using the BitLocker drive encryption, you should not change the startup sequence. BitLocker
drive encryption locks the computer from starting once detects the change of startup sequence.
To change the startup sequence temporarily so that the computer starts from a desired drive, do the following:
1. Turn off the computer.
2. Turn on the computer. When the logo screen is displayed, press the F12 key.
3. Select the device you want the computer to start from.
Note: The Boot menu will be displayed if the computer cannot start from any devices or the operating
system cannot be found.
The following table lists the Startup menu items. Default values are in boldface.
Note: Some items are displayed on the menu only if the computer supports the corresponding features.
Chapter 5. Advanced coniguration
69
Table 6. Startup menu items
Menu item
Value
Comments
Boot
• USB CD
Select the boot device when you
press the power button to turn on the
computer.
• USB FDD
• ATA HDD0
• USB HDD
• PCI LAN-xxxxxxxxxx
• PCI LAN
Network Boot
• USB CD
• USB FDD
• ATA HDD0
• USB HDD
• PCI LAN
UEFI/Legacy Boot
• Both
– UEFI/Legacy Boot Priority
– UEFI First
– Legacy First
• UEFI Only
• Legacy Only
CSM Support (for UEFI Only)
• Yes
• No
Select the boot device when the
computer wakes from LAN. If
PCI LAN is enabled, a network
administrator can turn on all of the
computers in a LAN remotely by use
of network management software.
Select system boot capability.
• Both: Select priority of boot
options between UEFI and Legacy.
• UEFI Only: The system will start
from the UEFI-enabled operating
system.
• Legacy Only: The system will start
from any operating system other
than the UEFI-enabled one.
Note: If you select UEFI Only, the
computer cannot start from the
bootable devices that do not have the
UEFI enabled operating system.
Compatibility Support Module (CSM)
is required for starting the legacy
operating system. If you select UEFI
Only, CSM Support is selectable.
For Both or Legacy Only mode, CSM
Support is not selectable.
Boot Mode
• Quick
Screen during the POST:
• Diagnostics
• Quick: The ThinkPad logo screen
is displayed.
• Diagnostics: Text messages are
displayed.
Note: You also can enter the
Diagnostic mode by pressing Esc
during the POST.
Option Key Display
• Disabled
• Enabled
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User Guide
If you select Disabled, the message
“To interrupt normal startup, press
Enter.” will not be displayed during
the POST.
Table 6. Startup menu items (continued)
Menu item
Value
Comments
Boot Device List F12 Option
• Disabled
If you select Enabled, the F12 key
is recognized and the Boot Menu
window is displayed.
• Enabled
Boot Order Lock
• Disabled
• Enabled
If you select Enabled, the boot
priority order is locked for your future
use.
Restart menu
To exit the ThinkPad Setup program and restart the computer, select Restart from the ThinkPad Setup menu.
The following submenu items are displayed:
• Exit Saving Changes: Save the changes and restart the computer.
• Exit Discarding Changes: Discard the changes and restart the computer.
• Load Setup Defaults: Restore to the factory default settings.
Note: Enable OS Optimized Defaults to meet Microsoft Windows 8.1 certiication requirement. When
you change this setting, some other settings are changed automatically, such as CSM Support,
UEFI/Legacy Boot, Secure Boot, and Secure RollBack Prevention.
• Discard Changes: Discard the changes.
• Save Changes: Save the changes.
Updating the UEFI BIOS
The UEFI BIOS is the irst program that the computer runs when the computer is turned on. The UEFI BIOS
initializes the hardware components, and loads the operating system and other programs.
You can update the UEFI BIOS by starting your computer from a lash update optical disc or a lash update
program running in the Windows environment. When you install a new program, a device driver, or hardware,
you might be informed to update the UEFI BIOS.
For instructions on how to update the UEFI BIOS, go to:
http://www.lenovo.com/ThinkPadDrivers
Using system management
This topic is primarily intended for the network administrators.
Your computer is designed for manageability, so that you can redirect more resources to better meet
your business objectives.
This manageability, known as Total Cost of Ownership (TCO), enables you to remotely operate client
computers in the same way as you operate your own computer, such as turning on a client computer,
formatting hard disk drive or solid-state drive, and installing a program.
Once the computer is conigured and operational, you can manage it by using the software and the
manageability features that are already integrated into the client computer and the network.
Chapter 5. Advanced coniguration
71
Desktop Management Interface
The UEFI BIOS of your computer supports an interface called System Management BIOS (SMBIOS)
Reference Speciication, version 2.6.1. SMBIOS provides information about the hardware components of
your computer. It is the responsibility of the UEFI BIOS to provide information about itself and the devices on
the system board. This speciication documents the standards for getting access to this BIOS information.
Preboot eXecution Environment
The Preboot eXecution Environment (PXE) technology makes the computer more manageable by enabling
the computer to start from a server. Your computer supports the personal computer functions that PXE
requires. For example, with the appropriate LAN card, your computer can be started from the PXE server.
Note: The Remote Initial Program Load (RIPL or RPL) function cannot be used with your computer.
Wake on LAN
The network administrator can turn on a computer from a management console by using the Wake on
LAN feature.
When the Wake on LAN feature is enabled, many operations, such as data transfer, software updates, and
Flash updates of the UEFI BIOS, can be done remotely without remote attendance. The updating process
can perform after normal working hours and on weekends, so that the users are not interrupted during work,
and the LAN trafic is kept to a minimum. It saves time and increases productivity.
Note: If the computer is turned on through Wake on LAN, the computer starts follow the Network Boot
sequence.
Asset ID EEPROM
The Asset ID EEPROM contains information about the computer coniguration and the serial numbers of
the key components. It also includes a number of blank ields where you can record information about
the end users in your network.
Setting management features
To enable a network administrator to remotely control your computer, set the following system-management
features in the ThinkPad Setup program:
• Wake on LAN
• Network Boot sequence
• Flash update
Note: If a supervisor password has been set, you will be required to enter the supervisor password when
you start the ThinkPad Setup program.
Enabling or disabling the Wake on LAN feature
When the Wake on LAN feature is enabled and the computer is connected to a LAN, the network administrator
can start the computer remotely from a management console, using a remote network-management program.
To enable or disable the Wake on LAN feature, do the following:
1. Start the ThinkPad Setup program. See “Using the ThinkPad Setup program” on page 61.
2. Select Config ➙ Network. The Network submenu is displayed.
3. Select a corresponding option for the Wake on LAN feature.
4. Press the F10 key to save and exit.
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User Guide
Defining a Network Boot sequence
When the computer wakes on LAN, the computer boots from the device as speciied on the Network Boot
menu, and then follow the boot order list on the Boot menu.
To deine a Network Boot sequence, do the following:
1. Start the ThinkPad Setup program. See “Using the ThinkPad Setup program” on page 61.
2. Select Startup ➙ Network Boot. The boot device list is displayed.
3. Select a boot device to make it as the top boot priority.
4. Press the F10 key to save and exit.
Note: You can press the F9 key to restore to the factory default settings.
Checking the requirements for flash updates
A network administrator can update the programs on your computer from a management console, if the
following requirements are met:
• The computer must be started over LAN.
• The computer must be engaged in the PXE.
• A network-management program must be installed on the computer of the network administrator.
Chapter 5. Advanced coniguration
73
74
User Guide
Chapter 6. Preventing problems
An important part of owning a ThinkPad notebook computer is maintenance. With proper care, you
can avoid common problems. This chapter provides information that can help you keep your computer
running smoothly.
•
“General tips for preventing problems” on page 75
•
“Making sure device drivers are current” on page 76
•
“Taking care of your computer” on page 77
General tips for preventing problems
This topic provides the following tips to help you prevent computing problems:
• Check the capacity of your hard disk drive or solid-state drive from time to time. If the hard disk drive or
solid-state drive gets too full, the Windows operating system will slow down and might produce errors.
To check the hard disk drive or solid-state drive capacity, do the following:
– Windows 7: Click Start ➙ Computer.
– Windows 8.1: Open the File Explorer and click Computer.
• Empty your recycle bin on a regular basis.
• Use disk defragment tool regularly on your hard disk drive or solid-state drive to improve data seek
and read times.
• To free up disk space, uninstall unused application programs.
Note: You also might want to look for program duplication or overlapping versions.
• Clean out your Inbox, Sent, and Trash folders from your e-mail client program.
• Back up your data at least once a week. If critical data is present, it is a good idea to perform a daily
backup operation. Lenovo has many backup options available for your computer. Rewritable optical
drives are available for most machines and are easily installed.
• Schedule system restore operations to take a system snapshot periodically. For more information about
system restore, see Chapter 8 “Recovery information” on page 97.
• Update device drivers and the UEFI BIOS when needed.
• Proile your machine at http://www.lenovo.com/support to keep up to date with current drivers and
revisions.
• Keep up to date for device drivers on other non-Lenovo hardware. You might want to read the device
driver information release notes prior to updating for compatibility or known issues.
• Keep a log book. Entries might include major hardware or software changes, driver updates, minor issues
you have experienced, and how you resolved the minor issues.
• If you ever need to run a recovery on your computer to return the preinstalled contents onto the machine,
the following tips might help along the way:
– Remove all external devices such as the printer, keyboard, and so on.
– Make sure that your battery is charged and your computer has the ac power connected.
– Access ThinkPad Setup and load the default settings.
– Restart the computer and start the recovery operation.
– If your computer uses discs as the recovery media, do not remove the disc from the drive until
prompted to do so.
© Copyright Lenovo 2014
75
• For suspected hard disk drive or solid-state drive issues, refer to “Diagnosing problems” on page 81 and
run a diagnostic test for the drive before you call the Customer Support Center. If your computer does not
start up, download the iles to create a bootable self-test medium from http://www.lenovo.com/hddtest.
Run the test and record any messages or error codes. If the test returns any failing error codes or
messages, call the Customer Support Center with the codes or messages and the computer in front of
you. A technician will assist you further.
• If required, you can ind the contact information about the Customer Support Center for your country
or region at http://www.lenovo.com/support/phone. When calling the Customer Support Center, make
sure that you have your machine model type, serial number, and the computer in front of you. Also, if the
computer is producing error codes, it is helpful to have the error screen on or the messages written down.
Making sure device drivers are current
Device drivers are programs that contain instructions for the operating system about how to operate or
“drive” a certain piece of hardware. Each hardware component on your computer has its own speciic driver.
If you add a new component, the operating system needs to be instructed on how to operate that piece
of hardware. After you install the driver, the operating system can recognize the hardware component
and understand how to use it.
Note: Because drivers are programs, like any other ile on your computer, they are susceptible to corruption
and might not perform correctly if corruption occurs.
It is not always necessary to download the latest drivers. However, you should download the latest driver for
a component if you notice poor performance from that component or if you add a new component. This
might eliminate the driver as the potential cause of the problem.
Getting the latest drivers from the Web site
You can download and install updated device drivers from the Lenovo Web site by doing the following:
1. Go to http://www.lenovo.com/ThinkPadDrivers.
2. Select the entry for your computer and then follow the instructions on the screen to download and
install necessary software.
Getting the latest drivers using System Update
The System Update program helps you keep the software on your computer up-to-date. Update packages
are stored on Lenovo servers and can be downloaded from the Lenovo Support Web site. Update packages
can contain applications, device drivers, UEFI BIOS lashes, or software updates. When the System Update
program connects to the Lenovo Support Web site, the System Update program automatically recognizes
the machine type and model of your computer, the installed operating system, and the language of the
operating system to determine what updates are available for your computer. The System Update program
then displays a list of update packages and categorizes each update as critical, recommended, or optional to
help you understand the importance. You have complete control of which updates to download and install.
After you select the update packages you want, the System Update program automatically downloads and
installs the updates without any further intervention from you.
The System Update program is preinstalled on your computer and is ready to run. The only prerequisite is
an active Internet connection. You can start the program manually, or you can use the schedule feature
to enable the program to search for updates automatically at speciied intervals. You also can predeine
scheduled updates to search by severity (critical updates, critical and recommended updates, or all updates)
so the list you choose from contains only those update types that are of interest to you.
For more information about how to use System Update, refer to the help information system of the program.
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Taking care of your computer
Although your computer is designed to function reliably in normal work environments, you need to use
common sense in handling it. By following the important tips in this topic, you will get the most use and
enjoyment out of your computer.
Be careful about where and how you work
• Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic
bags.
• Keep your computer away from magnets, activated cellular phones, electrical appliances, or speakers
(more than 13 cm or 5 inches).
• Avoid subjecting your computer to extreme temperatures (below 5°C/41°F or above 35°C/95°F).
• Some appliances, such as certain portable desktop fans or air puriiers, can produce negative ions. If a
computer is close to such an appliance, and is exposed for an extended time to air containing negative
ions, it might become electrostatically charged. Such a charge might be discharged through your hands
when you touch the keyboard or other parts of the computer, or through connectors on I/O devices
connected to the computer. Even though this kind of electrostatic discharge (ESD) is the opposite of a
discharge from your body or clothing to the computer, it poses the same risk of a computer malfunction.
Your computer is designed and manufactured to minimize any effects of electrostatic charge. An electrostatic
charge above a certain limit, however, can increase the risk of ESD. Therefore, when using the computer
close to an appliance that can produce negative ions, give special attention to the following:
• Avoid directly exposing your computer to the air from an appliance that can produce negative ions.
• Keep your computer and peripherals as far as possible from such an appliance.
• Wherever possible, ground your computer to facilitate safe electrostatic discharge.
Note: Not all such appliances cause a signiicant electrostatic charge.
Be gentle with your computer
• Avoid placing any objects (including paper) between the display and the keyboard or the palm rest.
• Do not turn your computer over while the ac power adapter is connected. This could break the adapter
plug.
Carry your computer properly
• Before moving your computer, be sure to remove any media, turn off attached devices, and disconnect
cords and cables.
• When picking up your open computer, hold it by the bottom. Do not pick up or hold your computer by
the display.
Handle storage media and drives properly
• When installing the hard disk drive or solid-state drive, follow the instructions shipped with your hardware,
and apply pressure only where needed on the device.
• Turn off your computer if you are replacing the hard disk drive or the solid-state drive.
• After you replace the hard disk drive or solid-state drive, reattach the cover of the drive slot.
• Store your external and removable hard disk drive or optical drives in the appropriate containers or
packaging when they are not being used.
• Before you install any of the following devices, touch a metal table or a grounded metal object. This action
reduces any static electricity from your body. The static electricity could damage the device.
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– Memory module
– Memory card, such as an SD card, SDHC card, SDXC card, and a MultiMediaCard
Note: Not all listed devices are included in your computer.
• While transferring data to or from a lash media card, such as an SD card, do not put your computer
into sleep or hibernation mode before the data transfer is complete. To do so might cause damage to
your data.
Take care when setting passwords
• Remember your passwords. If you forget a supervisor or hard disk password, Lenovo will not reset it, and
you might have to replace your system board, or hard disk drive, or solid-state drive.
Register your computer
• Register your ThinkPad computer with Lenovo at http://www.lenovo.com/register. For more information,
see “Registering your computer” on page 19.
Be sure not to modify your computer
• Only an authorized ThinkPad repair technician should disassemble and repair your computer.
Cleaning the cover of your computer
Occasionally clean your computer by doing the following:
1. Prepare a mixture of a gentle kitchen-use detergent. The detergent must not contain abrasive powder or
strong chemicals such as acid or alkaline. Use ive parts water to one part detergent.
2. Absorb the diluted detergent into a sponge.
3. Squeeze excess liquid from the sponge.
4. Wipe the cover with the sponge, using a circular motion and taking care not to let any excess liquid drip.
5. Wipe the surface to remove the detergent.
6. Rinse the sponge with clean running water.
7. Wipe the cover with the clean sponge.
8. Wipe the surface again with a dry, soft, lint-free cloth.
9. Wait for the surface to dry completely and remove any ibers from the cloth.
Cleaning your computer keyboard
To clean the computer keyboard, do the following:
1. Apply some isopropyl rubbing alcohol to a soft, dust-free cloth.
Note: Avoid spraying cleaner directly onto the keyboard.
2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you wipe several keys at a time,
the cloth might hook onto an adjacent key and possibly damage it. Make sure that no liquid drips onto
or between the keys.
3. Allow to dry.
4. To remove any crumbs or dust from beneath the keys, you can use a camera blower with a brush
or cool air from a hair dryer.
Cleaning your computer display
To clean the computer display, do the following:
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1. Gently wipe the display with a dry, soft, lint-free cloth. If you see a scratchlike mark on your display, it
might be a stain transferred from the keyboard when the cover was pressed from the outside.
2. Wipe or dust the stain gently with a soft, dry cloth.
3. If the stain remains, moisten a soft, lint-free cloth with water or a 50-50 mixture of isopropyl alcohol and
water that does not contain impurities.
Note: Avoid spraying cleaner directly onto the keyboard.
4. Wring out as much of the liquid as you can.
5. Wipe the display again; do not let any liquid drip into the computer.
6. Be sure to dry the display before closing it.
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Chapter 7. Troubleshooting problems
This chapter provides information on what to do if you experience a problem with your computer.
This chapter contains the following topics:
•
“Diagnosing problems” on page 81
•
“Troubleshooting” on page 81
Diagnosing problems
If you experience problems with your computer, use the Lenovo Solution Center program as a starting
point for solving them.
The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It
combines diagnostic tests, system information collection, security status, and support information, along
with hints and tips for optimal system performance.
Notes:
• The Lenovo Solution Center program also is available for downloaded at:
http://www.lenovo.com/diags
• If you are using other Windows operating system rather than Windows 7 or Windows 8.1, you can ind the
latest information about diagnostics for your computer at:
http://www.lenovo.com/diagnose
If your computer is installed with the Windows 7 operating system, when you are setting up your computer,
the Lenovo Solution Center program prompts you to create recovery media. You can use the recovery media
to restore the hard disk drive or solid-state drive to the factory default state. For more information, see
“Creating and using recovery media” on page 97.
To run the Lenovo Solution Center program, see “Lenovo programs” on page 13.
For additional information, refer to the Lenovo Solution Center help system.
Note: If you are unable to isolate and repair the problem yourself after running the Lenovo Solution Center
program, save and print the log iles created by the program. You will need the log iles when you speak to a
Lenovo technical support representative.
Troubleshooting
If your computer has an error, it typically displays a message or an error code, or makes a beep when
you turn it on. When you experience a problem, refer to the corresponding sections in this topic to try to
solve the problem by yourself.
Computer stops responding
Print these instructions now and keep it with your computer for reference later.
If your computer is completely unresponsive (you cannot use the touch pad or the keyboard), do the following:
1. Press and hold the power button until the computer turns off. After the computer is turned off, restart
the computer by pressing the power button. If the computer does not turn on, continue with step 2.
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2. While the computer is off, remove the ac power adapter from the computer. Hold down the power
button for 10 seconds. Connect the ac power adapter. If the computer does not turn back on, continue
with step 3.
3. While the computer is off, remove the ac power adapter from the computer. Remove all external devices
that are attached to your computer (keyboard, mouse, printer, scanner, and so on). Repeat step 2.
If step 2 is unsuccessful, continue with step 4.
Note: The following steps involve removing static sensitive components from your computer. Make
sure that you are properly grounded and remove all sources of power attached to the computer. If
you are uncomfortable or unsure about removing components, please call the Customer Support
Center for assistance.
4. While the computer is off, remove all sources of power and external hardware. Remove any non-original
memory module added to your computer. After removing the extra memory module and reseating the
original memory module, repeat step 2. If the computer still does not turn on, consult the user manual
for other customer-replaceable components that are attached to your computer.
If the computer still does not start up, call the Customer Support Center and a Customer Support Specialist
will assist you.
Spills on the keyboard
With a mobile computer, there are increased chances of spilling liquids on the keyboard. Because most
liquids conduct electricity, liquid spilled on the keyboard could create numerous short circuits, potentially
causing irreparable damage to your computer.
If you spill something on your computer:
Attention: Ensure that no liquid creates a short circuit between you and the ac power adapter (if in use).
Although you might lose some data or work by turning off the computer immediately, leaving the computer
on might make your computer unusable.
1. Carefully disconnect the ac power adapter immediately.
2. Turn off the computer immediately. The more quickly you stop the current from passing through the
computer, the more likely you will reduce damage from short circuits.
3. Wait until you are certain that all the liquid is dry before turning on your computer.
Error messages
• Message: 0177: Bad SVP data, stop POST task.
Solution: Checksum of the supervisor password in the EEPROM is not correct. The system board
should be replaced. Have the computer serviced.
• Message: 0183: Bad CRC of Security Settings in EFI Variable. Enter ThinkPad Setup.
Solution: Checksum of the Security settings in the EFI Variable is not correct. Enter ThinkPad Setup
to check the security settings, Press F10 and then press Enter to restart the system. If you still have a
problem, have the computer serviced.
• Message: 0187: EAIA data access error
Solution: The access to EEPROM is failed. Have the computer serviced.
• Message: 0188: Invalid RFID Serialization Information Area
Solution: The EEPROM checksum is not correct (block # 0 and 1). The system board should be replaced,
and the box serial number needs to be reinstalled. Have the computer serviced.
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• Message: 0189: Invalid RFID coniguration information area
Solution: The EEPROM checksum is not correct (block # 4 and 5). The system board should be replace,
and the UUID needs to be reinstalled. Have the computer serviced.
• Message: 0190: Critical low-battery error
Solution: The computer turns off because the battery is low. Connect the ac power adapter to the
computer and charge the battery.
• Message: 0191: System Security - Invalid remote change requested
Solution: The system coniguration change has failed. Conirm the operation and try again. To clear the
error, enter ThinkPad Setup.
• Message: 0199: System Security - Security password retry count exceeded.
Solution: This message is displayed if you enter a wrong supervisor password more than three times.
Conirm the supervisor password and try again. To clear the error, enter ThinkPad Setup.
• Message: 1802: Unauthorized network card is plugged in - Power off and remove the network card.
Solution: The wireless network card is not supported on this computer. Remove it.
• Message: 2100: Detection error on HDD0 (Main HDD)
Solution: The hard disk drive or solid-state drive is not working. Have the hard disk drive or solid-state
drive serviced.
• Message: 2110: Read error on HDD0 (Main HDD)
Solution: The hard disk drive or solid-state drive is not working. Have the hard disk drive or solid-state
drive serviced.
• Message: 2200: Machine Type and Serial Number are invalid.
Solution: Machine Type and Serial Number are invalid. Have the computer serviced.
• Message: 2201: Machine UUID is invalid.
Solution: Machine UUID is invalid. Have the computer serviced.
• Message: Fan error
Solution: Cooling fan has failed. Shut down the computer immediately and have the computer serviced.
• Message: Thermal sensing error
Solution: The thermal sensor has a problem. Shut down the computer immediately and have the
computer serviced.
Errors without messages
• Problem: My screen keeps blanking when I do not want it to.
Solution:
– If your computer is preinstalled with the Windows 7 operating system, you can disable any system
timers, such as the LCD turn-off timer or the blank timer by doing the following:
1. Start the Power Manager program.
2. Click the Power plan tab, and then select Maximum Performance from the predeined power
plans.
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– If your computer is preinstalled with the Windows 8.1 operating system, doing the following:
1. Go the desktop and click the battery-status icon in the Windows notiication area.
2. Click Power Options ➙ Show additional plans ➙ High performance.
• Problem: When I turn on the computer, nothing is displayed on the screen and the computer does not
beep while starting up.
Note: If you are not sure whether you heard any beeps, turn off the computer by pressing and holding the
power button for four seconds or more. Then turn on the computer and listen again.
Solution: Ensure that:
– The ac power adapter is connected to the computer and the power cord is connected to a working
electrical outlet.
– The computer is turned on. (Press the power button again for conirmation.)
– The brightness level of the screen is appropriately set.
If a power-on password is set, press any key to display the prompt for the power-on password and
then type the correct password and press Enter.
If these items are correctly set, and the screen remains blank, have the computer serviced.
• Problem: When I turn on the computer, only a white pointer is displayed on a blank screen.
Solution: If you have modiied a partition on your hard disk drive or solid-state drive by using partition
software, information about that partition, or the master boot record might have been destroyed.
Do the following to try to solve the problem:
1. Turn off the computer, and then turn it on again.
2. If you still see only the pointer on the screen, do the following:
– If you have used the partition software, examine the partition on the hard disk drive or solid-state
drive by using the software, and recover the partition if required.
– Use the recovery solutions to restore the system to the factory default state.
If the problem persists, have the computer serviced.
• Problem: My screen goes blank while the computer is on.
Solution: Your screen saver or power management might have been enabled. Do either of the following:
– Touch the touch pad or press a key to exit the screen saver.
– Press the power button to resume the computer from sleep or hibernation.
Beep errors
The following table describes the common beep errors and corresponding solutions.
Table 7. Beep errors
Problem
Solution
One short beep, pause, three short beeps, pause, three
more short beeps, and one short beep
Have the computer serviced.
One long and two short beeps
The video function has a problem. Have the computer
serviced.
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Table 7. Beep errors (continued)
Problem
Solution
Four cycles of four short beeps
Shut down the computer immediately and have the
computer serviced.
Five short beeps
The system board has a problem. Have the computer
serviced.
Memory module problems
Print these instructions now and keep it with your computer for reference later.
If your memory module is not operating properly, check the following items:
1. Verify that the memory module is installed and seated correctly in your computer.
It might be necessary to remove all added memory modules to test the computer with only the
factory-installed memory modules, and then reinstall the memory module one at a time to ensure
a proper connection.
2. Check for error messages during startup.
Follow the appropriate corrective actions for power-on self-test (POST) error messages.
3. Verify that the latest UEFI BIOS for your model has been installed.
4. Verify that the proper memory coniguration and compatibility including the maximum memory size
and the memory speed.
5. Run diagnostic programs. See “Diagnosing problems” on page 81.
Networking problems
The following are the most common networking problems.
Ethernet problems
• Problem: The computer cannot connect to the network.
Solution: Ensure that:
– The cable is installed correctly.
The network cable must be securely connected both to the Ethernet connector of your computer and
to the RJ45 connector of the hub. The maximum allowable distance from the computer to hub is
100 meters. If the cable is connected and the distance is within acceptable limits but the problem
persists, try a different cable.
– You are using the correct device driver. To install the correct driver, do the following:
1. Go to Control Panel and click Hardware and Sound ➙ Device Manager. If you are prompted for
an administrator password or conirmation, type the password or provide conirmation.
2. If the exclamation mark ! is displayed next to the adapter name under Network adapters, you
might not be using the correct driver or the driver might have been disabled. To update the driver,
right-click the highlighted adapter.
3. Click Update Driver Software, and then follow the instructions on the screen.
– The switch port and the adapter have the same duplex setting.
If you conigured the adapter for full duplex, make sure that the switch port also is conigured for full
duplex. Setting wrong duplex mode can degrade performance, cause data loss, or result in lost
connections.
– You have installed all networking software that is necessary for your network environment.
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Check with your LAN administrator for the necessary networking software.
• Problem: The adapter stops working for no apparent reason.
Solution: The network driver iles might be corrupt or missing. Update the driver by referring to the
previous solution for the procedure to make sure that the correct device driver is installed.
• Problem: My computer is a Gigabit Ethernet model and I use a speed of 1000 Mbps, but the connection
fails or errors occur.
Solution:
– Use Category 5 wiring and make sure that the network cable is securely connected.
– Connect to a 1000 BASE-T hub/switch (not 1000 BASE-X).
• Problem: The Wake on LAN feature is not working.
Solution: Ensure that Wake on LAN is enabled in ThinkPad Setup. If it is, check with your LAN
administrator for the necessary settings.
• Problem: My computer is a Gigabit Ethernet model, but the computer cannot connect to the network at
1000 Mbps. Instead, it connects at 100 Mbps.
Solution:
– Try another cable.
– Make sure that the link partner is set to auto-negotiate.
– Make sure that the switch is 802.3ab-compliant (gigabit over copper).
A wireless LAN problem
Problem: I cannot connect to the network using the built-in wireless network card.
Solution: Make sure that:
• Your wireless LAN driver is the latest version.
• Your computer is within range of a wireless access point.
• The wireless radio is enabled.
Note: If you are using the Windows 7 operating system, click Show hidden icons on the taskbar. The
Access Connections icon is displayed. For more information about the icon, refer to the Access Connections
help information system.
For the Windows 7 operating system, check the Network Name (SSID) and your encryption information. Use
the Access Connections program to verify this case-sensitive information.
Bluetooth problems
Note: Check your connection anytime and make sure that no other Bluetooth-enabled device is searching for
the device to which you want to connect. Simultaneous searching is not allowed in the Bluetooth connection.
• Problem: Sound does not come from the Bluetooth headset/headphone but comes from the local
speaker even though the Bluetooth headset/headphone is connected using a Headset proile or AV proile.
Solution: Do the following:
1. Exit the program that uses the sound device (for example, Windows Media® Player).
2. Go to Control Panel and click Hardware and Sound ➙ Sound ➙ Playback.
3. If you are using a Headset proile, select Bluetooth Hands-free Audio and click the Set Default
button. If you are using an AV proile, select Stereo Audio and click the Set Default button.
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4. Click OK to close the Sound window.
• Problem: PIM items sent from the Windows 7 operating systems cannot be received correctly into the
address book of any other Bluetooth-enabled device.
Solution: The Windows 7 operating system sends PIM items in XML format, but most Bluetooth-enabled
devices handle PIM items in vCard format. If another Bluetooth-enabled device can receive a ile through
Bluetooth, a PIM item sent from the Windows 7 might be saved as a ile with the extension .contact.
Keyboard problems
• Problem: All or some keys on the keyboard do not work.
Solution: If an external numeric keypad is connected:
1. Turn off the computer.
2. Remove the external numeric keypad.
3. Turn on the computer and try using the keyboard again.
If the keyboard problem is resolved, carefully reconnect the external numeric keypad. Make sure that you
have seated the connectors correctly.
If the problem persists, make sure that the correct device driver is installed by doing the following:
1. Go to Control Panel. Change the view of Control Panel from Category to Large icons or Small icons.
2. Click Keyboard.
3. Select the Hardware tab. In the Device Properties pane, make sure that you see this message:
Device Status: This device is working properly.
If keys on the keyboard still do not work, have the computer serviced.
• Problem: A number is displayed when you type a letter.
Solution: The numeric lock function is on. To disable it, press Shift+ScrLk or Fn+NmLk.
• Problem: All or some keys on the external numeric keypad do not work.
Solution: Make sure that the external numeric keypad is correctly connected to the computer.
Problems with the display and multimedia devices
This topic includes the most common problems with displays and multimedia devices, including the
computer display, the external monitor, and the audio devices.
Computer screen problems
• Problem: The screen is blank.
Solution: Do the following:
– Press F7 to bring up the image.
– If you are using the ac power adapter, or using the battery and battery-status icon shows that the
battery is not depleted, press F6 to make the screen brighter.
– If your computer is in sleep mode, press Fn to resume from the sleep mode.
– If the problem persists, follow the solution for the following problem.
• Problem: The screen is unreadable or distorted.
Solution: Make sure that:
– The display device driver is installed correctly.
– The screen resolution and color quality are correctly set.
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– The monitor type is correct.
To check these settings, do the following:
1. Right-click anywhere on the desktop, and click Personalize.
2. Click Display at the left.
3. Select Change display settings. Check whether the screen resolution is correctly set.
4. Click Advanced Settings.
5. Click the Adapter tab. Ensure that the correct device driver name is shown in the adapter information
window.
Note: The device driver name depends on the video chip that has been installed on your computer.
6. Click the Properties button. If you are prompted for an administrator password or conirmation, type
the password or provide conirmation. Check the Device status box and make sure that the device
is working correctly. If not, click the Troubleshoot button and follow the instructions on the screen.
7. Click the Monitor tab. Check whether the color quality is correctly set, and make sure that the other
information also is correct.
8. Click the Properties button. If you are prompted for an administrator password or conirmation, type
the password or provide conirmation. Check the Device status box and make sure that the device
is working correctly. If not, click the Troubleshoot button and follow the instructions on the screen.
• Problem: Incorrect characters are displayed on the screen.
Solution: Ensure that you install the operating system or program correctly. If they are installed and
conigured correctly, have the computer serviced.
• Problem: The screen stays on even after you turn off your computer.
Solution: Press and hold the power button for four seconds or more to turn off your computer; then
turn it on again.
• Problem: Missing, discolored, or bright dots appear on the screen every time you turn on your computer.
Solution: This is an intrinsic characteristic of the TFT technology. Your computer display contains multiple
TFTs. A small number of missing, discolored, or bright dots on the screen might exist all the time.
External monitor problems
• Problem: The external monitor is blank.
Solution: To bring up the image, press F7 and select the desired monitor. If the problem persists, do
the following:
1. Connect the external monitor to another computer to make sure that it works.
2. Reconnect the external monitor to your computer.
3. Refer to the manual shipped with the external monitor to check the resolutions and refresh rates that
are supported.
– If the external monitor supports the same resolution as the computer display or a higher resolution,
view output on the external monitor or on both the external monitor and the computer display.
– If the external monitor supports a lower resolution than the computer display, view output on the
external monitor only. (If you view output on both the computer display and the external monitor,
the external monitor screen will be blank or distorted.)
• Problem: You cannot set a higher resolution than the present one on your external monitor.
Solution: Ensure that the monitor information is correct. Do the following:
1. Right-click anywhere on the desktop, and click Screen resolution.
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Note: If your computer cannot detect the external monitor, click the Detect button.
2. Click the icon for the desired monitor (the Monitor-2 icon is for the external monitor).
3. Click Advanced Settings.
4. Click the Adapter tab. Make sure that the correct device driver name is shown in the adapter
information window.
Note: The device driver name depends on the video chip that has been installed on your computer.
5. Click OK.
If the information is incorrect, reinstall the device driver.
– Check the monitor type and, if necessary, update the driver by doing the following:
1. Connect the external monitor to the monitor connector, and then connect the monitor to an
electrical outlet.
2. Turn on the external monitor and the computer.
3. Right-click on the desktop, and click Screen resolution.
Note: If your computer cannot detect the external monitor, click the Detect button.
4. Click the icon for the desired monitor (the Monitor-2 icon is for the external monitor).
5. Click Advanced Settings.
6. Click the Monitor tab. Check the monitor information window to make sure that the monitor type
is correct. If it is, click OK to close the window; otherwise do the following.
7. If more than one monitor type is displayed, select Generic PnP Monitor or Generic Non-PnP
Monitor.
8. Click Properties. If you are prompted for an administrator password or conirmation, type the
password or provide conirmation.
9. Click the Driver tab.
10. Click Update Driver.
11. Click Browse my computer for driver software, and then click Let me pick from a list of
device drivers on my computer.
12. Clear the Show compatible hardware check box.
13. Select your monitor manufacturer and model.
14. After updating the driver, click Close.
15. Set Resolution.
Note: To change the color settings, select the Monitor tab, then set Colors.
16. Click OK.
• Problem: The screen is unreadable or distorted.
Solution: Make sure that:
– The monitor information is correct and the appropriate monitor type is selected. Refer to the solution to
the previous problem.
– Make sure that an appropriate refresh rate is selected by doing the following:
1. Connect the external monitor to the monitor connector, and then connect the monitor to an
electrical outlet.
2. Turn on the external monitor and the computer.
3. Right-click on the desktop, and click Screen resolution.
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Note: If your computer cannot detect the external monitor, click the Detect button.
4. Click the icon for the desired monitor (the Monitor-2 icon is for the external monitor).
5. Click Advanced Settings.
6. Click the Monitor tab.
7. Select the correct screen refresh rate.
• Problem: Wrong characters are displayed on the screen.
Solution: Ensure that you follow the correct procedure when installing the operating system or program.
If you did, have the external monitor serviced.
• Problem: The Extend desktop function does not work.
Solution: Enable the Extend desktop function by doing the following:
1. Connect the external monitor to the monitor connector, and then connect the monitor to an electrical
outlet.
2. Turn on the external monitor and the computer.
3. Right-click on the desktop, and click Screen resolution.
4. Click the Monitor-2 icon.
5. Select Extend these displays for multiple displays.
6. Click the Monitor-1 icon (for the primary display, the computer display).
7. Set the resolution for the primary display.
8. Click the Monitor-2 icon (for the external monitor).
9. Set the screen resolution for the secondary display.
10. Set the relative position of each monitor by dragging its icon. You can set the monitors in any relative
position, but the icons must touch each other.
11. Click OK to apply the changes.
Note: To change the color settings, right-click on the desktop, and click Screen resolution. Click
Advanced Settings, select the Monitor tab, then set Colors.
• Problem: If you use the Extend desktop function, you cannot set a higher resolution or higher refresh
rate on the secondary display.
Solution: Change the resolution and the color depth to lower settings for the primary display. Refer to
the solution to the previous problem.
• Problem: Display switching does not work.
Solution: If you use the Extend desktop function, disable it, and change the display output location. If
a DVD movie or a video clip is playing, stop the playback, close the program, and then change the
display output location.
• Problem: The screen position on the external monitor is incorrect when that monitor is set for a high
resolution.
Solution: Sometimes, when you use a high resolution such as 1600x1200, the image is shifted to left or
right on the screen. To correct this, irst make sure that your external monitor supports the display mode
(the resolution and the refresh rate) that you have set. If it does not, set a display mode that the monitor
supports. If it does support the display mode you have set, go to the setup menu for the monitor itself
and adjust the settings there. Usually the external monitor has buttons for access to the setup menu. For
details, see the documentation that comes with the monitor.
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Audio problems
• Problem: Wave or MIDI sound does not play correctly.
Solution: Make sure that the built-in audio device is conigured correctly.
1. Go to Control Panel and click Hardware and Sound.
2. Click Device Manager. If you are prompted for an administrator password or conirmation, type the
password or provide conirmation.
3. Double-click Sound, video and game controllers. Make sure that the Dolby Advanced Audio
v2 driver is enabled and conigured correctly.
• Problem: Recordings made using the microphone input are not loud enough.
Solution: Make sure that the Microphone Boost function is turned on and set by doing the following:
1. Go to Control Panel and click Hardware and Sound ➙ Sound.
2. Click the Recording tab in the Sound window.
3. Select Microphone, and click the Properties button.
4. Click the Levels tab, and move the Microphone Boost slider upwards.
5. Click OK.
Note: For details about controlling volume, refer to your Windows online help.
• Problem: A volume or balance slider cannot be moved.
Solution: The slider might be grayed out. This means that its position is ixed by the hardware and
cannot be changed.
• Problem: The volume sliders do not stay in place when some audio programs are used.
Solution: It is normal for the sliders to change position when certain sound programs are used. The
programs are aware of the settings in the Volume Mixer window and are allowed to change the settings
themselves. An example is the Windows Media Player. Usually the application has sliders available to
control the sound from within the program.
• Problem: The balance slider cannot completely mute one channel.
Solution: The control is designed to compensate for minor differences in balance and does not
completely mute either channel.
• Problem: There is no volume control for MIDI sound in the Volume Mixer window.
Solution: Use the hardware volume control. This is because the built-in synthesizer software does
not support the control.
• Problem: The sound cannot be turned off even if you set the Master volume control at minimum.
Solution: You still can hear some sound even though you have set the Master volume control at minimum.
To turn off the sound completely, go to the Master volume control and select Mute speakers.
• Problem: When you connect a headphone to your computer while playing sound, a speaker does not
produce sound.
Solution: Once the headphone is attached, the streaming is automatically redirected to it. If you want
to listen to sound from the speakers again, be sure to set those speakers as the default device. The
procedure is as follows:
1. Go to Control Panel. Change the view of Control Panel from Category to Large icons or Small icons.
2. Click SmartAudio. The SmartAudio window opens.
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3. Look at the playback devices. If you have attached a headphone, the headphone will be automatically
set as the default device, and the icon for that headphone will be checked.
4. To set a different device as the default, double-click the icon for those speakers. That icon will
now have a check mark.
5. Play any sound by use of a music program such as Windows Media Player. Make sure that sound
comes from the speakers.
For details, refer to the help information system for SmartAudio.
Battery and power problems
This topic contains instructions on troubleshooting battery and power problems.
Battery problems
• Problem: The built-in battery cannot be fully charged in the standard charge time when the computer is
powered off.
Solution: The battery might be over-discharged. Do the following:
1. Turn off the computer.
2. Connect the ac power adapter to the computer and let it charge.
If the built-in battery cannot be fully charged in 24 hours, have your computer serviced.
• Problem: Your computer shuts down before the battery-status indicator shows empty, or your computer
operates after the battery-status indicator shows empty.
Solution: Discharge and recharge the built-in battery.
• Problem: The operating time for a fully charged built-in battery is short.
Solution: Discharge and recharge the built-in battery. If your battery operating time is still short, have
your computer serviced.
• Problem: The computer does not operate with a fully charged built-in battery.
Solution: The surge protector in the built-in battery might be active. Turn off the computer for one minute
to reset the protector; then turn on the computer again.
• Problem: The built-in battery cannot be charged.
You cannot charge the battery when it is too hot. Turn off the computer and allow it to cool to room
temperature. After the computer cools, recharge the battery. If the battery still cannot be charged,
have your computer serviced.
Power problems
Print these instructions now and keep it with your computer for reference later.
If your computer is getting no power at all, check the following items:
1. Check all power connections. Remove any power strips and surge protectors to connect the ac power
adapter directly to the ac power outlet.
2. Inspect the ac power adapter. Check for any physical damage, and make sure that the power cable is
irmly attached to the adapter brick and the computer.
3. Verify the ac power source is working by attaching another device to the outlet.
4. Remove all devices and then test for system power with minimal devices attached.
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If your computer does not run on battery power, check the following items:
1. If the battery runs out of power, attach ac power adapter to recharge the battery.
2. If the battery is charged but the computer does not run, call Lenovo Customer Service Center to have
your computer serviced.
An ac power adapter problem
Problem: The ac power adapter is connected to the computer and the working electrical outlet, but the
power adapter (power plug) icon is not displayed in the Windows notiication area.
Solution: Do the following:
1. Make sure that the connection of the ac power adapter is correct. For instructions on connecting the ac
power adapter, see Safety, Warranty, and Setup Guide that comes with your computer.
2. If the connection of the ac power adapter is correct, turn off the computer, then disconnect the ac
power adapter.
3. Reconnect the ac power adapter, then turn on the computer.
4. If the power adapter icon still is not displayed in the Windows notiication area, have the ac power
adapter and your computer serviced.
Note: If you are using the Windows 7 operating system, to display the power adapter (power plug) icon, click
Show hidden icons in the Windows notiication area.
A power button problem
Problem: The system does not respond, and you cannot turn off the computer.
Solution: Turn off the computer by pressing and holding the power button for four seconds or more. If the
system is still not reset, remove the ac power adapter.
Boot problems
Print these instructions now and keep them with your computer for reference later.
If you receive an error message before the operating system loads, follow the appropriate corrective actions
for POST error messages.
If you receive an error message while the operating system is loading the desktop coniguration after the
POST is completed, check the following items:
1. Go to the Lenovo Support Web site at http://www.lenovo.com/support and search for the error message.
2. Go to the Microsoft Knowledge Base homepage at http://support.microsoft.com/ and search for the
error message.
Sleep and hibernation problems
• Problem: The computer enters sleep mode unexpectedly.
Solution: If the microprocessor overheats, the computer automatically enters sleep mode to allow the
computer to cool and to protect the microprocessor and other internal components. Check the settings
for sleep mode.
• Problem: The computer enters sleep mode immediately after the POST.
Solution: Make sure that:
– The battery is charged.
– The operating temperature is within the acceptable range. Refer to “Speciications” on page 12.
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If the battery is charged and the temperature is within range, have the computer serviced.
• Problem: A critical low-battery error occurs, and the computer immediately turns off.
Solution: The battery power is getting low. Connect the ac power adapter to the computer and to an
electrical outlet.
• Problem: The computer display remains blank after you press Fn to return from sleep mode.
Solution: Check whether an external monitor was disconnected or turned off while the computer was
in sleep mode. If you disconnected or turned off the external monitor, connect it or turn it on before
resuming the computer from the sleep mode. When resuming the computer from the sleep mode
without attaching the external monitor or turning it on, and the computer display remains blank, press
F7 to bring up the computer display.
Notes:
– If you are using F7 to apply a presentation scheme, you will need to press F7 at least three times in
three seconds to bring up the computer display.
– If your computer is a Windows 7 model, it does not support the presentation scheme.
• Problem: The computer does not return from sleep mode, and the computer does not work.
Solution: If the computer does not return from sleep mode, it might have entered sleep or hibernation
mode automatically because the battery is depleted. Check the system-status indicator (illuminated
ThinkPad logo).
– If the system-status indicator (illuminated ThinkPad logo) blinks slowly, your computer is in sleep mode.
Connect the ac power adapter to the computer; then press Fn.
– If the system-status indicator (illuminated ThinkPad logo) is off, your computer is in power-off state or
in hibernation mode. Connect the ac power adapter to the computer; then press the power button
to resume operation.
If the system still does not return from sleep mode, your system might stop responding and you might not
be able to turn off the computer. In this case, you need to reset the computer. If you have not saved
your data, it might be lost. To reset the computer, press and hold the power button for four seconds or
more. If the system is still not reset, remove the ac power adapter.
• Problem: Your computer does not enter sleep or hibernation mode.
Solution: Check whether any option has been selected to disable your computer from entering sleep
or hibernation mode.
If your computer tries to enter sleep mode but the request is rejected, the device attached to the USB
connector might have been disabled. If this occurs, do a hot-unplug-and-plug operation for the USB
device.
• Problem: The battery discharges slightly while the computer is in hibernation mode.
Solution: If the wake-up function is enabled, the computer consumes a small amount of power. This is
not a defect. For details, refer to “Power-saving modes” on page 32.
Problems with drives and other storage devices
This section includes hard disk drive problems and a solid-state drive problem.
Hard disk drive problems
• Problem: The hard disk drive makes a rattling noise intermittently.
Solution: The rattling noise might be heard:
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– When the hard disk drive begins or inishes getting access to data.
– When you carry the hard disk drive.
– When you carry your computer.
This is a normal characteristic of a hard disk drive and is not a defect.
• Problem: The hard disk drive does not work.
Solution: On the Startup menu of ThinkPad Setup, make sure that the hard disk drive is on the Boot
priority order list. If it is on the Excluded from boot order list, it is disabled. Select the entry for it on the
list and press the Shift+1 key. This moves the entry to the Boot priority order list.
• Problem: After setting a hard disk password on the hard disk drive of the computer, you moved the drive
to another computer. Now you cannot unlock the hard disk password.
Solution: Your computer supports an enhanced password algorithm. Computers older than yours might
not support such a security function.
A solid-state drive problem
Problem: When you compress iles or folders by use of the data compression function in Windows, and
then decompress them, the process of writing to or reading from the iles or folders is slow.
Solution: Apply the disk defragmentation tool in Windows for faster access to the data.
A software problem
Problem: An application does not run correctly.
Solution: Ensure that the problem is not being caused by the application.
Check that your computer has the minimum required memory to run the application. Refer to the manuals
supplied with the application.
Check the following:
• The application is designed to operate with your operating system.
• Other applications run correctly on your computer.
• The necessary device drivers are installed.
• The application works when it is run on some other computer.
If an error message is displayed while you are using the application, refer to the manuals supplied with the
application.
If the application still does not run correctly, contact your place of purchase or a service representative
for help.
A USB problem
Problem: A device connected to the USB connector does not work.
Solution: Open the Device Manager window. Make sure that the USB device setup is correct, and that the
assignment of computer resource and the installation of the device driver are correct. To open the Device
Manager window, go to Control Panel and click Hardware and Sound ➙ Device Manager. If you are
prompted for an administrator password or conirmation, type the password or provide conirmation.
Refer to “Diagnosing problems” on page 81 and run a diagnostic test of the USB connector.
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Chapter 8. Recovery information
This chapter provides information about the recovery solutions provided by Lenovo.
•
“Recovery information for the Windows 7 operating system” on page 97
•
“Recovery information for the Windows 8.1 operating system” on page 102
Recovery information for the Windows 7 operating system
This section provides information about the recovery solutions provided by Lenovo on the Windows 7
operating system.
Notes:
• There are a variety of methods to choose from when considering how to recover in the event of a softwareor hardware-related problem. Some methods vary depending on the type of your operating system.
• The product on the recovery media might be used only for the following purposes:
– Restore the product preinstalled on your computer
– Reinstall the product
– Modify the product using the Additional Files
To prevent potential performance risks or unexpected behavior that might be caused by the new hard disk
drive technology, it is recommended that you use one of the following software programs for backup:
• ThinkVantage Rescue and Recovery version 4.3 or later
• Symantec Norton Ghost version 15 or later
To start the Symantec Norton Ghost program, do the following:
1. Click Start ➙ Run. The Run window opens.
2. Type cmd in the ield. Then click OK.
3. Type ghost -align=1mb and press Enter.
•
Acronis True Image 2010 or later
•
Paragon Backup & Recovery 10 Suite or later, Paragon Backup & Recovery 10 Home or later
Creating and using recovery media
You can use recovery media to restore the hard disk drive or solid-state drive to the factory default settings.
Recovery media are useful if you transfer the computer to another area, sell the computer, recycle the
computer, or put the computer in an operational state after all other methods of recovery have failed. As a
precautionary measure, it is important to create recovery media as early as possible.
Note: The recovery operations you can perform using recovery media vary depending on the operating
system from which the recovery media were created. The recovery media might contain a boot medium
and a data medium. Your Microsoft Windows license permits you to create only one data medium, so it is
important that you store the recovery media in a safe place after you have made them.
Creating recovery media
This section provides instructions on how to create recovery media.
Note: You can create recovery media using discs or external USB storage devices.
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To create recovery media, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery
Disks. Then, follow the instructions on the screen.
Using recovery media
You can use recovery media to restore the computer to the factory default settings only. You can use
recovery media to put the computer in an operational state after all other methods of recovery have failed.
Attention: When you use recovery media to restore the computer to the factory default settings, all the iles
currently on the hard disk drive or solid-state drive will be deleted and replaced by the factory default settings.
To use recovery media, do the following:
1. Depending on the type of your recovery media, connect the boot medium (memory key or other USB
storage device) to the computer, or insert the boot disc into an external optical drive.
2. Repeatedly press and release the F12 key when turning on the computer. When the Boot Menu window
opens, release the F12 key.
3. Select the desired startup device and press Enter. The restore process begins.
4. Follow the instructions on the screen to complete the operation.
Notes:
1. After restoring your computer to the factory default settings, you might have to reinstall device drivers
for some devices. See “Reinstalling preinstalled applications and device drivers” on page 101.
2. Some computers come with Microsoft Ofice or Microsoft Works preinstalled. If you need to recover
or reinstall your Microsoft Ofice or Microsoft Works applications, you must use the Microsoft Office
CD or Microsoft Works CD. These discs are provided only with computers preinstalled with Microsoft
Ofice or Microsoft Works.
Performing backup and recovery operations
The Rescue and Recovery program enables you to back up all your hard disk drive or solid-state drive
contents including the operating system, data iles, software programs, and personal settings. You can
designate where the Rescue and Recovery program stores the backup:
• In a protected area of your hard disk drive or solid-state drive
• On an attached external USB hard disk drive
• On a network drive
• On recordable discs (a recordable optical drive is required for this option)
After you have backed up the contents on the hard disk drive or solid-state drive, you can restore the
complete contents of the hard disk drive or solid-state drive, restore only the selected iles, or restore only
the Windows operating system and applications.
Performing a backup operation
This section provides instructions on how to perform a backup operation using the Rescue and Recovery
program.
1. From the desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup
and Restore. The Rescue and Recovery program starts.
2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow.
3. Click Back up your hard drive and select backup operation options. Then, follow the instructions on
the screen to complete the backup operation.
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Performing a recovery operation
This section provides instructions on how to perform a recovery operation using the Rescue and Recovery
program.
1. From the desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup
and Restore. The Rescue and Recovery program starts.
2. In the Rescue and Recovery program main window, click the Launch advanced Rescue and Recovery
arrow.
3. Click the Restore your system from a backup icon.
4. Follow the instructions on the screen to complete the recovery operation.
For more information about performing a recovery operation from the Rescue and Recovery workspace, see
“Using the Rescue and Recovery workspace” on page 99.
Using the Rescue and Recovery workspace
The Rescue and Recovery workspace resides in a protected, hidden area of your hard disk drive or
solid-state drive that operates independently from the Windows operating system. This enables you to
perform recovery operations even if you cannot start the Windows operating system. You can perform the
following recovery operations from the Rescue and Recovery workspace:
• Rescue files from your hard disk drive or solid-state drive, or from a backup
The Rescue and Recovery workspace enables you to locate iles on your hard disk drive or solid-state
drive and transfer them to a network drive or other recordable media, such as a USB device or a disc.
This solution is available even if you did not back up your iles or if changes were made to the iles since
your last backup operation. You also can rescue individual iles from a Rescue and Recovery backup
located on your local hard disk drive or solid-state drive, a USB device, or a network drive.
• Restore your hard disk drive or solid-state drive from a Rescue and Recovery backup
If you have backed up your hard disk drive or solid-state drive using the Rescue and Recovery program,
you can restore the hard disk drive or solid-state drive from a Rescue and Recovery backup, even if
you cannot start the Windows operating system.
• Restore your hard disk drive or solid-state drive to the factory default settings
The Rescue and Recovery workspace enables you to restore the complete contents of your hard disk
drive or solid-state drive to the factory default settings. If you have multiple partitions on your hard disk
drive or solid-state drive, you have the option to restore the factory default settings to the C: partition and
leave the other partitions intact. Because the Rescue and Recovery workspace operates independently
from the Windows operating system, you can restore the factory default settings even if you cannot
start the Windows operating system.
Attention: If you restore the hard disk drive or solid-state drive from a Rescue and Recovery backup or
restore the hard disk drive or solid-state drive to the factory default settings, all iles on the primary hard
disk drive or solid-state drive partition (usually drive C:) will be deleted in the recovery process. If possible,
make copies of important iles. If you are unable to start the Windows operating system, you can use the
rescue iles feature of the Rescue and Recovery workspace to copy iles from your hard disk drive or
solid-state drive to other media.
To start the Rescue and Recovery workspace, do the following:
1. Turn off your computer.
2. Repeatedly press and release the F11 key when turning on the computer. When you hear beeps or
see a logo screen, release the F11 key.
3. If you have set a Rescue and Recovery password, type your password when prompted. The Rescue
and Recovery workspace opens after a short delay.
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Note: If the Rescue and Recovery workspace fails to open, see “Solving recovery problems” on
page 102.
4. Do one of the following:
• To rescue iles from your hard disk drive or solid-state drive, or from a backup, click Rescue files and
follow the instructions on the screen.
• To restore your hard disk drive or solid-state drive from a Rescue and Recovery backup or to restore
your hard disk drive or solid-state drive to the factory default settings, click Restore your system
and follow the instructions on the screen.
For more information about the features of the Rescue and Recovery workspace, click Help.
Notes:
1. After restoring your hard disk drive or solid-state drive to the factory default settings, you might have
to reinstall device drivers for some devices. See “Reinstalling preinstalled applications and device
drivers” on page 101.
2. Some computers come with Microsoft Ofice or Microsoft Works preinstalled. If you need to recover
or reinstall your Microsoft Ofice or Microsoft Works applications, you must use the Microsoft Office
CD or Microsoft Works CD. These discs are provided only with computers preinstalled with Microsoft
Ofice or Microsoft Works.
Creating and using a rescue medium
With a rescue medium, such as a disc or a USB hard disk drive, you can recover the computer from failures
that prevent you from gaining access to the Rescue and Recovery workspace on your hard disk drive or
solid-state drive.
Notes:
1. The recovery operations you can perform using a rescue medium vary depending on the operating
system.
2. The rescue disc can be started in all types of external optical drives.
Creating a rescue medium
To create a rescue medium, do the following:
1. From the desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup
and Restore. The Rescue and Recovery program starts.
2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow.
3. Click the Create Rescue Media icon. The Create Rescue and Recovery Media window opens.
4. In the Rescue Media area, select the type of the rescue medium you want to create. You can create a
rescue medium using a disc or a USB hard disk drive.
5. Click OK and follow the instructions on the screen to create a rescue medium.
Using a rescue medium
This section provides instructions on how to use the rescue medium you have created.
• If you have created a rescue medium using a disc, use the following instructions to use the rescue medium:
1. Turn off your computer.
2. Repeatedly press and release the F12 key when turning on the computer. When the Boot Menu
window opens, release the F12 key.
3. In the Boot Menu window, select the desired optical drive as the irst boot device. Then, insert the
rescue disc into the external optical drive and press Enter. The rescue medium starts.
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• If you have created a rescue medium using a USB hard disk drive, use the following instructions to
use the rescue medium:
1. Attach the USB hard disk drive to one of the USB connectors on your computer.
2. Repeatedly press and release the F12 key when turning on the computer. When the Boot Menu
window opens, release the F12 key.
3. In the Boot Menu window, select the USB hard disk drive as the irst boot device and press Enter.
The rescue medium starts.
When the rescue medium starts, the Rescue and Recovery workspace opens. The help information for
each feature is available from the Rescue and Recovery workspace. Follow the instructions to complete
the recovery process.
Reinstalling preinstalled applications and device drivers
Your computer has provisions that enable you to reinstall desired factory-installed applications and device
drivers.
Reinstalling preinstalled programs
To reinstall selected applications, do the following:
1. Turn on your computer.
2. Go to the C:\SWTOOLS directory.
3. Open the APPS folder. The folder contains several subfolders named for the various preinstalled
applications.
4. Open the subfolder for the application you want to reinstall.
5. Double-click Setup, and then follow the on-screen steps to reinstall the application.
Reinstalling preinstalled device drivers
Attention: When you reinstall device drivers, you are changing the current coniguration of your computer.
Reinstall device drivers only when it is necessary to correct a problem with your computer.
To reinstall a device driver for a factory-installed device, do the following:
1. Turn on your computer.
2. Go to the C:\SWTOOLS directory.
3. Open the DRIVERS folder. The folder contains several subfolders named for the various devices
installed in your computer (for example, AUDIO and VIDEO).
4. Open the subfolder for the device.
5. Reinstall the device driver by one of the following methods:
• In the subfolder for the device, look for a text ile (a ile with the extension .txt). The text ile contains
information on how to reinstall that device driver.
• If the subfolder for the device contains a ile of setup information (a ile with the extension .inf), you
can use the Add New Hardware program (in the Windows Control Panel) to reinstall the device driver.
Not all device drivers can be reinstalled by use of this program. In the Add New Hardware program,
when prompted for the device driver you want to install, click Have Disk and Browse. Then select
the device driver ile from the device subfolder.
• In the subfolder for the device, look for the executable ile (a ile with the extension .exe). Double-click
the ile, and follow the instructions on the screen.
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Attention: If you need updated device drivers for your computer, do not download them from the Windows
Update Web site. Obtain them from Lenovo. For more information, see “Making sure device drivers are
current” on page 76.
Solving recovery problems
If you are unable to access the Rescue and Recovery workspace or the Windows environment, do one
of the following:
• Use a rescue medium to start the Rescue and Recovery workspace. See “Creating and using a rescue
medium” on page 100.
• Use recovery media if all other methods of recovery have failed and you need to restore the hard disk drive
or solid-state drive to the factory default settings. See “Creating and using recovery media” on page 97.
Note: If you are unable to access the Rescue and Recovery workspace or the Windows environment from
a rescue medium or recovery media, you might not have the rescue device (an internal hard disk drive or
solid-state drive, a disc, a USB hard disk drive, or other external devices) set as the irst boot device in the
startup device sequence. You must irst make sure that your rescue device is set as the irst boot device in
the startup device sequence in the ThinkPad Setup program. For detailed information on how to temporarily
or permanently change the startup device sequence, see “Startup menu” on page 69.
It is important to create a rescue medium and a set of recovery media as early as possible and store them
in a safe place for future use.
Recovery information for the Windows 8.1 operating system
This section provides information about the recovery solutions for the Windows 8.1 operating system.
A Windows recovery image is preinstalled in the recovery partition on your computer. The Windows recovery
image enables you to refresh your computer, or reset your computer to the factory default settings.
You can create recovery media as backups or replacement for the Windows recovery image. With the
recovery media, you can troubleshoot and ix the problems on your computer even if you cannot start the
Windows 8.1 operating system. It is recommended that you create recovery media as early as possible. For
more information, see “Creating and using recovery media” on page 103.
Refreshing your computer
If your computer does not perform well and the problem might be caused by a recently installed program,
you can refresh your computer without losing your personal iles or changing your settings.
Attention: If you refresh your computer, the programs that came with your computer and the programs that
you installed from Windows Store will be reinstalled, but all other programs will be removed.
To refresh your computer, do the following:
1. Move your pointer to the top-right or bottom-right corner of the screen to display the charms. Click
Settings ➙ Change PC settings ➙ Update and recovery ➙ Recovery.
2. In the Refresh your PC without affecting your files section, click Get started.
3. Follow the instructions on the screen to refresh your computer.
Resetting your computer to the factory default settings
If you want to recycle your computer or just start over, you can reset your computer to the factory default
settings. Resetting the computer will reinstall the operating system, reinstall all the programs that came with
your computer, and reset all the settings to the factory default settings.
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Attention: If you reset the computer to the factory default settings, all your personal iles and settings will be
deleted. To avoid data loss, make a backup copy of all the data that you want to keep.
To reset your computer to the factory default settings, do the following:
1. Move your pointer to the top-right or bottom-right corner of the screen to display the charms. Click
Settings ➙ Change PC settings ➙ Update and recovery ➙ Recovery.
2. In the Remove everything and reinstall Windows section, click Get started. Then click Next to
conirm the operation.
3. Depending on your needs, do one of the following:
• To perform a quick format, click Just remove my files to start the process. The process will take
several minutes.
• To perform a complete format, click Fully clean the drive to start the process. The process will
take several hours.
4. Follow the instructions on the screen to reset your computer to the factory default settings.
Using the advanced startup options
With the advanced startup options, you can change the irmware settings of the computer, change the
startup settings of the Windows operating system, start the computer from an external device, or restore the
Windows operating system from a system image.
To use the advanced startup options, do the following:
1. Move your pointer to the top-right or bottom-right corner of the screen to display the charms. Click
Settings ➙ Change PC settings ➙ Update and recovery ➙ Recovery.
2. In the Advanced startup section, click Restart now ➙ Troubleshoot ➙ Advanced options.
3. Select a desired startup option, then follow the instructions on the screen.
Recovering your operating system if Windows 8.1 fails to start
The Windows recovery environment on your computer is capable of operating independently from the
Windows 8.1 operating system. This enables you to recover or repair the operating system even if the
Windows 8.1 operating system fails to start.
After two consecutive failed boot attempts, the Windows recovery environment starts automatically. Then
you can choose repair and recovery options by following the instructions on the screen.
Note: Ensure that your computer is connected to ac power during the recovery process.
Creating and using recovery media
You can create recovery media as backups for the Windows recovery environment and the Windows
recovery image. If you cannot start the computer, you can use recovery media to troubleshoot and ix the
problems on your computer.
It is recommended that you create recovery media as early as possible. Once you create recovery media,
keep them in a safe place and do not use them to store other data.
Creating recovery media
To create recovery media, you need a USB drive with at least 8 GB of storage. The required USB capacity
depends on the size of the recovery image.
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Attention: Creating recovery media will delete anything stored on the USB drive. To avoid data loss, make a
backup copy of all the data that you want to keep.
To create recovery media, do the following:
Note: Ensure that your computer is connected to ac power.
1. Move your pointer to the top-right or bottom-right corner of the screen to display the charms, and
click Search.
2. Type recovery in the Search ield and click the Search button. Then click Create a recovery drive.
3. Click Yes in the User Account Control window to allow the Recovery Media Creator program to start.
4. Select the Copy the recovery partition from the PC to the recovery drive. option. Then click Next.
Important: If you clear the Copy the recovery partition from the PC to the recovery drive. option,
you will create recovery media without the recovery partition content. You still can start the computer
from the recovery media, but you might be unable to recover your computer if the recovery partition on
your computer is damaged.
5. Connect a proper USB drive then click Next.
6. Click Create in the Recovery Drive window. The creation of the recovery media starts.
7. When the creation of the recovery media inishes, do one of the following:
• To keep the recovery partition on your computer, click Finish.
• To delete the recovery partition on your computer, click Delete the recovery partition.
Attention: If you delete the recovery partition on your computer, do keep the recovery media in a
safe place. The Windows recovery image will not be stored in your computer anymore, and you will
need the recovery media to refresh or reset your computer.
8. Remove the USB drive. The recovery media are created successfully.
Using recovery media
If you cannot start your computer, or if you cannot start the Windows recovery image on your computer, use
recovery media to recover your computer.
To use recovery media, do the following:
Note: Ensure that your computer is connected to ac power.
1. Turn on or restart the computer. Before the Windows operating system starts, repeatedly press the F12
key. The Boot Menu window opens.
2. Select the recovery drive as the boot device.
3. Select a preferred language and then select a preferred keyboard layout.
4. Click Troubleshoot to display the optional recovery solutions.
5. Select a corresponding recovery solution according to your situation. For example, select Reset your
PC if you want to reset your computer to the factory default settings.
For more information about the recovery solutions provided by the Windows 8.1 operating system, go to:
http://go.microsoft.com/fwlink/?LinkID=263800
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Chapter 9. Replacing devices
This chapter contains the following items:
•
“Static electricity prevention” on page 105
•
“Disabling the built-in batteries” on page 105
•
“Replacing the memory module” on page 106
•
“Replacing the coin-cell battery” on page 111
•
“Replacing the wireless-LAN card” on page 108
•
“Replacing the hard disk drive or solid-state drive” on page 113
•
“Replacing the keyboard” on page 117
Static electricity prevention
Static electricity, although harmless to you, can seriously damage computer components and options.
Improper handling of static-sensitive parts can cause damage to the part. When you unpack an option or
a CRU, do not open the static-protective package containing the part until the instructions direct you
to install it.
When you handle options or CRUs, or perform any work inside the computer, take the following precautions
to avoid static-electricity damage:
• Limit your movement. Movement can cause static electricity to build up around you.
• Always handle components carefully. Handle adapters, memory modules, and other circuit boards by the
edges. Never touch exposed circuitry.
• Prevent others from touching components.
• When you install a static-sensitive option or CRU, touch the static-protective package containing the
part to a metal expansion-slot cover or other unpainted metal surface on the computer for at least two
seconds. This reduces static electricity from the package and your body.
• When possible, remove the static-sensitive part from the static-protective packaging and install the part
without setting it down. When this is not possible, place the static-protective packaging on a smooth,
level surface and place the part on it.
• Do not place the part on the computer cover or other metal surface.
Disabling the built-in batteries
Before replacing any devices, ensure that you have disabled the built-in batteries by doing the following:
1. Disconnect the ac power adapter and all cables from the computer.
2. Restart the computer. Press F1 to enter ThinkPad Setup when the logo screen appears.
3. Select Config ➙ Power. The submenu is displayed.
4. Select Disable Built-in Battery.
5. Click Yes in the Setup Warning window. Then the computer turns off and the built-in batteries are
disabled. Wait for a few minutes to let the computer cool.
Note: The built-in batteries will be automatically enabled again when the ac power adapter is connected
to the computer.
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Replacing the memory module
Before you start, print these instructions.
Increasing memory capacity is an effective way to make programs run faster. To replace the memory
module, read the following prerequisites, and then the instructions.
When replacing a memory module, be sure to follow the precautions.
Note: The operating speed of the memory module has dependency on the system coniguration. In some
conditions, the memory module in your computer might not be able to operate at the maximum speed.
Attention: Before you start installing a memory module, touch a metal table or a grounded metal object. This
action reduces any static electricity from your body. The static electricity could damage the memory module.
To replace a memory module, do the following:
1. Turn off the computer; then disconnect the ac power adapter and all cables from the computer. Wait
three to ive minutes to let the computer cool.
2. Close the computer display, and turn it over.
3. Loosen the screws
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, and then remove the cover
4. Press out on the latches on both edges of the socket at the same time
module 2 to make room for the new one.
, and then remove the memory
5. Find the notch on the contact edge side of the memory module you are installing. With the notched
end of the memory module toward the contact edge side of the socket, insert the memory module
1 into the socket at an angle of about 20 degrees; then pivot the memory module downward until
it snaps into place 2 .
Attention: To avoid damaging the memory module, do not touch its contact edge.
Chapter 9. Replacing devices
107
6. Install the cover
and pivot it downwards
. Then tighten the screws
7. Turn the computer over again. Connect the ac power adapter and all cables.
Replacing the wireless-LAN card
Before you start, print these instructions.
DANGER
During electrical storms, do not connect the cable to or disconnect it from the telephone outlet
on the wall.
DANGER
Electric current from power, telephone, and communication cables is hazardous. To avoid shock
hazard, disconnect the cables before opening the cover of this slot.
Attention: Before you start installing a wireless-LAN card, touch a metal table or a grounded metal object.
This action reduces any static electricity from your body. The static electricity could damage the card.
To replace the wireless-LAN card, do the following:
1. Turn off the computer; then disconnect the ac power adapter and all cables from the computer. Wait
three to ive minutes to let the computer cool.
2. Close the computer display, and turn the computer over.
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3. Loosen the screws
, and then remove the cover
4. If a tool for removing connectors is included in the package with the new card, use it to disconnect the
cables from the card. If no such tool is included, disconnect the cables by picking up the connectors
with your ingers and gently unplugging them.
5. Remove the screw
. The card pops up
6. Remove the card.
Chapter 9. Replacing devices
109
7. Align the notched edge of the new wireless-LAN card with the key in the slot. Then carefully insert the
card into the slot at an angle of about 20 degrees.
8. Pivot the new wireless-LAN card downward
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, and then install the screw to secure the card in place
9. Connect the antenna cables to the new card. Be sure to attach the gray cable to the connector marked
“MAIN” on the card, and attach the black cable to the connector marked “AUX”.
10. Install the cover
and pivot it downwards
. Then tighten the screws
11. Turn the computer over again. Connect the ac power adapter and all cables.
Replacing the coin-cell battery
Before you start, print these instructions.
DANGER
If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The coin-cell battery
contains a small amount of harmful substances. To avoid possible injury:
• Replace only with a battery of the type recommended by Lenovo.
• Keep the battery pack away from fire.
• Do not expose it to excessive heat.
• Do not expose it to water or rain.
• Do not short-circuit it.
Chapter 9. Replacing devices
111
• Do not drop, crush, puncture, or subject to strong forces. Battery abuse or mishandling can
cause the battery to overheat, which can cause gasses or flame to “vent” from the battery
pack or coin cell.
To remove the coin-cell battery, do the following:
1. Turn off the computer; then disconnect the ac power adapter and all cables from the computer. Wait
three to ive minutes to let the computer cool.
2. Close the computer display, and turn the computer over.
3. Loosen the screws
, and then remove the cover
4. Detach the connector
User Guide
. Then remove the coin-cell battery
To install the backup battery, do the following:
112
1. Install the coin-cell battery
2. Install the cover
. Then attach the connector
and pivot it downwards
. Then tighten the screws
3. Turn the computer over again. Connect the ac power adapter and all cables.
Replacing the hard disk drive or solid-state drive
Before you start, print these instructions.
Attention: The hard disk drive or solid-state drive is very sensitive. Incorrect handling can cause damage
and permanent loss of data. Observe the following guidelines:
• Replace the hard disk drive or solid-state drive only if you upgrade it or have it repaired. The connectors
and slot of the hard disk drive or solid-state drive are not designed for frequent changes, or drive
swapping.
• Do not drop the drive or subject it to physical shocks. Put the drive on a material, such as soft cloth, that
absorbs any physical shocks.
• Do not apply pressure to the cover of the drive.
• Do not touch the connector.
• Before removing the hard disk drive or solid-state drive, make a backup copy of all the information
on it, and then turn the computer off.
Chapter 9. Replacing devices
113
• Never remove the drive while the computer is operating, in sleep mode, or in hibernation mode.
To replace the hard disk drive or solid-state drive, do the following:
1. Turn off the computer; then disconnect the ac power adapter and all cables from the computer. Wait
three to ive minutes to let the computer cool.
2. Close the computer display, and turn it over.
3. Loosen the screws
, and then remove the cover
4. Remove the screw that secures the hard disk drive or solid-state drive.
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5. Take the black tab and lift the hard disk drive or solid-state drive.
6. Gently take the hard disk drive or solid-state drive out of the drive bay to reveal the drive cable. Then
disconnect the cable from the hard disk drive or solid-state drive.
7. Detach the bracket from the hard disk drive or solid-state drive.
8. Attach the bracket to the new hard disk drive or solid-state drive.
Chapter 9. Replacing devices
115
9. Connect the drive cable to the hard disk drive or solid-state drive.
10. Place the new hard disk drive or solid-state drive into the hard disk drive or solid-state drive bay.
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11. Reinstall the screw to secure the hard disk drive or solid-state drive.
12. Install the cover
and pivot it downwards
. Then tighten the screws
13. Turn the computer over again. Connect the ac power adapter and all cables.
Replacing the keyboard
Before you start, print these instructions.
DANGER
During electrical storms, do not connect the cable to or disconnect it from the telephone outlet
on the wall.
DANGER
Electric current from power, telephone, and communication cables is hazardous. To avoid shock
hazard, disconnect the cables before opening the cover of this slot.
Chapter 9. Replacing devices
117
Removing the keyboard
To remove the keyboard, do the following:
1. Turn off the computer; then disconnect the ac power adapter and all cables from the computer. Wait
three to ive minutes to let the computer cool.
2. Close the computer display, and turn it over.
3. Loosen the screws
, and then remove the cover
4. Remove the screws that secure the keyboard.
5. Turn the computer over and open the display.
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6. Push hard in the direction shown by the arrows
to unlatch the front side of the keyboard.
7. Pivot the keyboard slightly upward as shown by the arrow
by the arrow 2 .
. Then turn over the keyboard as shown
Chapter 9. Replacing devices
119
8. Detach the connector and remove the keyboard.
Installing the keyboard
To install the keyboard, do the following:
1. Attach the cable, and then turn over the keyboard.
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2. Insert the keyboard into the keyboard bezel as shown. Ensure that the front edge of the keyboard is
under the frame of the keyboard bezel.
3. Slide the keyboard in the direction shown by the arrows, until the latches of the keyboard frame are
hidden under the keyboard bezel
Chapter 9. Replacing devices
121
4. Close the display and turn the computer over. Then reinstall the screws.
5. Install the cover
and pivot it downwards
. Then tighten the screws
6. Turn the computer over again. Connect the ac power adapter and all cables.
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Chapter 10. Getting support
This chapter provides information about getting help and support from Lenovo.
•
“Before you contact Lenovo” on page 123
•
“Getting help and service” on page 123
•
“Purchasing additional services” on page 125
Before you contact Lenovo
Often, you can solve your computer problems by referring to the information in the explanations of error
codes, running diagnostic programs, or by consulting the Lenovo Web site.
Registering your computer
Register your computer with Lenovo at http://www.lenovo.com/register. For more information, see
“Registering your computer” on page 19.
Downloading system updates
Downloading updated software might resolve problems you experience with your computer.
To download updated software, go to the following Web site and follow the instructions on the screen:
http://www.lenovo.com/support
Recording information
Before you talk to a Lenovo representative, record the following important information about your computer.
Recording problem symptoms and details
Collect the answers to the questions below before you call for help. Then, you will be able to get help
as quickly as possible.
• What is the problem? Is it continuous or intermittent?
• Is there an error message? What is the error code, if any?
• What operating system are you using? Which version?
• Which software programs were running at the time of the problem?
• Can the problem be reproduced? If so, how?
Recording system information
The serial number label is on the bottom of your computer. Record the machine type and the serial number.
• What is the name of your Lenovo product?
• What is the machine type?
• What is the serial number?
Getting help and service
If you need help, service, technical assistance, or just want more information about Lenovo products, you
will ind a wide variety of sources available from Lenovo to assist you. This section contains information
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123
about where to go for additional information about Lenovo and our products, what to do if you experience a
problem with your computer, and whom to call for service should it be necessary.
Information about your computer and preinstalled software, if any, is available in the documentation that
comes with your computer. That documentation includes printed books, online books, readme iles, and
help iles. In addition, information about Lenovo products is available on the World Wide Web.
Microsoft Service Packs are the latest software source for Windows product updates. They are available
through Web download (connection charges might apply) or through disc. For more speciic information and
links, go to http://www.microsoft.com. Lenovo offers technical assistance with installation of, or questions
related to, Service Packs for your Lenovo-preloaded Microsoft Windows product. For information, contact
the Customer Support Center.
Using diagnostic programs
Many computer problems can be solved without outside assistance. If you experience a problem with your
computer, the irst place to start is the troubleshooting information of your computer documentation. If you
suspect a software problem, see the documentation, including readme iles and help information systems,
that comes with the operating system or program.
ThinkPad notebook computers come with a set of diagnostic programs that you can use to help you identify
hardware problems. See “Diagnosing problems” on page 81 for instructions on using the diagnostic
programs.
The troubleshooting information or the diagnostic programs might tell you that you need additional or
updated device drivers or other software. You can get the latest technical information and download device
drivers and updates from the Lenovo Web site at http://www.lenovo.com/support.
Lenovo Support Web site
Technical support information is available on the Lenovo Support Web site at:
http://www.lenovo.com/support
This Web site is updated with the latest support information such as the following:
• Drivers and software
• Diagnostic solutions
• Product and service warranty
• Product and parts details
• User guides and manuals
• Knowledge base and frequently asked questions
Calling Lenovo
If you have tried to correct the problem yourself and still need help, during the warranty period, you can
get help and information by telephone through the Customer Support Center. The following services are
available during the warranty period:
• Problem determination - Trained personnel are available to assist you with determining if you have a
hardware problem and deciding what action is necessary to ix the problem.
• Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty,
trained service personnel are available to provide the applicable level of service.
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• Engineering change management - Occasionally, there might be changes that are required after a product
has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes
(ECs) that apply to your hardware available.
The following items are not covered:
• Replacement or use of parts not manufactured for or by Lenovo or non-warranted parts
Note: All warranted parts contain a 7-character identiication in the format FRU XXXXXXX.
• Identiication of software problem sources
• Coniguration of UEFI BIOS as part of an installation or upgrade
• Changes, modiications, or upgrades to device drivers
• Installation and maintenance of network operating systems (NOS)
• Installation and maintenance of programs
For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product,
see “Warranty information” in the Safety, Warranty, and Setup Guide that comes with your computer.
If possible, be near your computer when you make your call in case the technical assistance representative
needs to help you resolve a computer problem. Ensure that you have downloaded the most current drivers
and system updates, run diagnostics, and recorded information before you call. When calling for technical
assistance, have the following information available:
• Machine type and model
• Serial numbers of your computer, monitor, and other components, or your proof of purchase
• Description of the problem
• Exact wording of any error messages
• Hardware and software coniguration information for your system
Telephone numbers
For a list of the Lenovo Support phone numbers for your country or region, go to
http://www.lenovo.com/support/phone or refer to the Safety, Warranty, and Setup Guide that comes with
your computer.
Note: Phone numbers are subject to change without notice. The latest phone numbers are available at
http://www.lenovo.com/support/phone. If the number for your country or region is not provided, contact
your Lenovo reseller or Lenovo marketing representative.
Finding ThinkPad options
If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories
and upgrades to meet your needs. Options include memory modules, storage devices, network cards, port
replicators or docking stations, batteries, power adapters, printers, scanners, keyboards, mice, and more.
You can shop at Lenovo 24 hours a day, 7 days a week directly over the World Wide Web. All you need is an
Internet connection and a credit card.
To shop at Lenovo, go to:
http://www.lenovo.com/essentials
Purchasing additional services
During and after the warranty period, you can purchase additional services, such as support for Lenovo
and non-Lenovo hardware, operating systems, and application programs; network setup and coniguration
Chapter 10. Getting support
125
services; upgraded or extended hardware repair services; and custom installations services. Service
availability and service name might vary by country.
For more information about these services, go to:
http://www.lenovo.com/essentials
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Appendix A. Regulatory information
Wireless related information
Wireless interoperability
The Wireless LAN PCI Express Mini Card is designed to be interoperable with any wireless LAN products
that are based on DSSS, CCK, and/or OFDM radio technology, and are compliant to:
• The 802.11b/g Standard, 802.11a/b/g or 802.11n on Wireless LANs, as deined and approved by
the Institute of Electrical and Electronics Engineers.
• The WiFi certiication as deined by the Wi-Fi Alliance.
A Bluetooth device is designed to be interoperable with any Bluetooth products that are compliant to
Bluetooth Speciication 4.0 as deined by the Bluetooth SIG. The following proiles are supported
by Bluetooth devices:
• Audio Gateway
• AV
• Basic Image
• Dial-up Networking
• File Transfer
• Generic Access
• Service Discovery
• Serial Port
• LAN Access using PPP
• Personal Area Network
• Generic Object Exchange
• Generic Object Push
• Synchronization
• Headset
• Printer
• Human Interface Devices (Keyboard/Mouse)
• Handsfree
• PBAP (for the Windows 7 operating system only)
• VDP-Sync Proile (for the Windows 7 operating system only)
Usage environment and your health
Integrated wireless cards emit radio frequency electromagnetic energy like other radio devices. However, the
level of energy emitted is far much less than the electromagnetic energy emitted by wireless devices like
for example mobile phones.
Due to the fact that integrated wireless cards operate within the guidelines found in radio frequency safety
standards and recommendations, Lenovo believes they are safe for use by consumers. These standards and
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127
recommendations relect the consensus of the scientiic community and result from deliberations of panels
and committees of scientists who continually review and interpret the extensive research literature.
In some situation or environment, the use of integrated wireless cards might be restricted by the proprietor
of the building or responsible representatives of the organization. These situations and areas might for
example include:
• Using the integrated wireless cards on board of airplanes, in hospitals or near petrol stations, blasting
areas (with electro-explosive devices), medical implants or body-worn electronic medical devices, such
as pace makers.
• In any other environment where the risk of interference to other devices or services is perceived or
identiied as harmful.
If you are uncertain of the policy that applies to the use of wireless devices in a speciic organization (such as
airport or hospital), you are encouraged to ask for authorization to use integrated wireless cards prior to
turning on the computer.
Locating the UltraConnect wireless antennas
ThinkPad notebook computers feature an UltraConnect™ wireless antenna system built into the display for
optimal reception, which enables you to establish wireless communications wherever you are.
Note: Your computer might look slightly different from the illustration in this topic.
Wireless-LAN antenna (main)
Wireless-LAN antenna (auxiliary)
Locating wireless regulatory notices
For more information about the wireless regulatory notices, refer to the Regulatory Notice shipped with your
computer.
If your computer is shipped without the Regulatory Notice, you can ind it on the Web site at:
http://www.lenovo.com/UserManuals
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User Guide
Export classification notice
This product is subject to the United States Export Administration Regulations (EAR) and has an Export
Classiication Control Number (ECCN) of 4A994.b. It can be re-exported except to any of the embargoed
countries in the EAR E1 country list.
Electronic emission notices
The following information refers to the ThinkPad 11e and ThinkPad Yoga 11e computers, machine types
20D9 and 20DA.
Federal Communications Commission Declaration of Conformity
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult an authorized dealer or service representative for help.
Lenovo is not responsible for any radio or television interference caused by using other than speciied or
recommended cables and connectors or by unauthorized changes or modiications to this equipment.
Unauthorized changes or modiications could void the user's authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Responsible Party:
Lenovo (United States) Incorporated
1009 Think Place - Building One
Morrisville, NC 27560
Phone Number: 919-294-5900
Industry Canada Class B emission compliance statement
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
European Union - Compliance to the Electromagnetic Compatibility
Directive
This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the
approximation of the laws of the Member States relating to electromagnetic compatibility. Lenovo cannot
Appendix A. Regulatory information
129
accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended
modiication of the product, including the installation of option cards from other manufacturers.
This product has been tested and found to comply with the limits for Class B Information Technology
Equipment according to European Standard EN 55022. The limits for Class B equipment were derived
for typical residential environments to provide reasonable protection against interference with licensed
communication devices.
EU contact: Lenovo, Einsteinova 21, 851 01 Bratislava, Slovakia
German Class B compliance statement
Deutschsprachiger EU Hinweis:
Hinweis für Geräte der Klasse B EU-Richtlinie zur Elektromagnetischen Verträglichkeit
Dieses Produkt entspricht den Schutzanforderungen der EU-Richtlinie 2004/108/EG (früher 89/336/EWG) zur
Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU-Mitgliedsstaaten
und hält die Grenzwerte der EN 55022 Klasse B ein.
Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu
betreiben. Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden.
Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt
ohne Zustimmung der Lenovo verändert bzw. wenn Erweiterungskomponenten von Fremdherstellern ohne
Empfehlung der Lenovo gesteckt/eingebaut werden.
Deutschland:
Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit von Betriebsmitteln
Dieses Produkt entspricht dem „Gesetz über die elektromagnetische Verträglichkeit von Betriebsmitteln“
EMVG (früher „Gesetz über die elektromagnetische Verträglichkeit von Geräten“). Dies ist die Umsetzung der
EU-Richtlinie 2004/108/EG (früher 89/336/EWG) in der Bundesrepublik Deutschland.
Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische Verträglichkeit
von Betriebsmitteln, EMVG vom 20. Juli 2007 (früher Gesetz über die elektromagnetische
Verträglichkeit von Geräten), bzw. der EMV EG Richtlinie 2004/108/EC (früher 89/336/EWG), für
Geräte der Klasse B.
Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen
- CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo
(Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart.
Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4:
Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.
Korea Class B compliance statement
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Japan VCCI Class B compliance statement
Japan compliance statement for products which connect to the power
mains with rated current less than or equal to 20 A per phase
Lenovo product service information for Taiwan
Eurasian compliance mark
Модели, относящиеся к настоящей серии (семейству) продуктов и впервые выпущенные в обращение
до 14 февраля 2013 года, сертифицированы по требованиям Системы сертификации ГОСТ Р и/или
по требованиям единой системы сертификации Таможенного Союза, действовавшим в момент
сертификации, и маркируются знаком соответствия ГОСТ Р.
Модели, относящиеся к настоящей серии (семейству) продуктов и впервые выпущенные в обращение
после 14 февраля 2013 года, сертифицированы в единой системе сертификации Таможенного Союза
на соответствие требованиям применимых Технических Регламентов и маркируются знаком EAC.
Brazil regulatory notice
Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo.
Mexico regulatory notice
Advertencia: En Mexico la operación de este equipo estásujeta a las siguientes dos condiciones: (1) es
posible que este equipo o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe
aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada.
Appendix A. Regulatory information
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Appendix B. WEEE and recycling information
Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment
when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in
recycling their IT products. For information on recycling Lenovo products, go to:
http://www.lenovo.com/recycling
Important WEEE information
The WEEE marking on Lenovo products applies to countries with WEEE and e-waste regulations (for example,
European Directive 2002/96/EC, India E-Waste Management & Handling Rules, 2011). Appliances are
labeled in accordance with local regulations concerning waste electrical and electronic equipment (WEEE).
These regulations determine the framework for the return and recycling of used appliances as applicable
within each geography. This label is applied to various products to indicate that the product is not to be
thrown away, but rather put in the established collection systems for reclaiming these end of life products.
Users of electrical and electronic equipment (EEE) with the WEEE marking must not dispose of end of life
EEE as unsorted municipal waste, but use the collection framework available to them for the return, recycle,
and recovery of WEEE and to minimize any potential effects of EEE on the environment and human health
due to the presence of hazardous substances. For additional WEEE information go to:
http://www.lenovo.com/recycling
Recycling information for China
http://support.lenovo.com.cn/activity/551.htm
Recycling information for Japan
Collecting and recycling a disused Lenovo computer or monitor
If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property
of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of
Resources. Computers and monitors are categorized as industrial waste and should be properly disposed
of by an industrial waste disposal contractor certiied by a local government. In accordance with the Law
for Promotion of Effective Utilization of Resources, Lenovo Japan provides, through its PC Collecting and
Recycling Services, for the collecting, reuse, and recycling of disused computers and monitors. For details,
visit the Lenovo Web site at http://www.lenovo.com/recycling/japan.
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Pursuant to the Law for Promotion of Effective Utilization of Resources, the collecting and recycling of
home-used computers and monitors by the manufacturer was begun on October 1, 2003. This service
is provided free of charge for home-used computers sold after October 1, 2003. For details, go to
http://www.lenovo.com/recycling/japan.
Disposing of Lenovo computer components
Some Lenovo computer products sold in Japan may have components that contain heavy metals or other
environmental sensitive substances. To properly dispose of disused components, such as a printed circuit
board or drive, use the methods described above for collecting and recycling a disused computer or monitor.
Disposing of disused lithium batteries from Lenovo computers
A button-shaped lithium battery is installed inside your Lenovo computer to provide power to the computer
clock while the computer is off or disconnected from the main power source. If you need to replace it with a
new one, contact your place of purchase or contact Lenovo for service. If you need to dispose of a disused
lithium battery, insulate it with vinyl tape, contact your place of purchase or an industrial-waste-disposal
operator, and follow their instructions.
Disposal of a lithium battery must comply with local ordinances and regulations.
Disposing of a disused battery pack from Lenovo notebook computers
Your Lenovo notebook computer has a lithium ion battery pack or a nickel metal hydride battery pack. If you
are a company employee who uses a Lenovo notebook computer and need to dispose of a battery pack,
contact the proper person in Lenovo sales, service, or marketing, and follow that person's instructions. You
also can refer to the instructions at http://www.lenovo.com/jp/ja/environment/recycle/battery/.
If you use a Lenovo notebook computer at home and need to dispose of a battery pack, you
must comply with local ordinances and regulations. You also can refer to the instructions at
http://www.lenovo.com/jp/ja/environment/recycle/battery/.
Battery recycling information for Brazil
Declarações de Reciclagem no Brasil
Descarte de um Produto Lenovo Fora de Uso
Equipamentos elétricos e eletrônicos não devem ser descartados em lixo comum, mas enviados à pontos de
coleta, autorizados pelo fabricante do produto para que sejam encaminhados e processados por empresas
especializadas no manuseio de resíduos industriais, devidamente certiicadas pelos orgãos ambientais, de
acordo com a legislação local.
A Lenovo possui um canal especíico para auxiliá-lo no descarte desses produtos. Caso você possua
um produto Lenovo em situação de descarte, ligue para o nosso SAC ou encaminhe um e-mail para:
reciclar@lenovo.com, informando o modelo, número de série e cidade, a im de enviarmos as instruções
para o correto descarte do seu produto Lenovo.
Battery recycling information for Taiwan
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Battery recycling information for the European Union
Notice: This mark applies only to countries within the European Union (EU).
Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC
concerning batteries and accumulators and waste batteries and accumulators. The Directive determines the
framework for the return and recycling of used batteries and accumulators as applicable throughout the
European Union. This label is applied to various batteries to indicate that the battery is not to be thrown
away, but rather reclaimed upon end of life per this Directive.
In accordance with the European Directive 2006/66/EC, batteries and accumulators are labeled to indicate
that they are to be collected separately and recycled at end of life. The label on the battery may also
include a chemical symbol for the metal concerned in the battery (Pb for lead, Hg for mercury, and Cd for
cadmium). Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted
municipal waste, but use the collection framework available to customers for the return, recycling, and
treatment of batteries and accumulators. Customer participation is important to minimize any potential
effects of batteries and accumulators on the environment and human health due to the potential presence of
hazardous substances. For proper collection and treatment, go to:
http://www.lenovo.com/lenovo/environment
Battery recycling information for the United States and Canada
Appendix B. WEEE and recycling information
135
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User Guide
Appendix C. Restriction of Hazardous Substances Directive
(RoHS)
European Union RoHS
Lenovo products sold in the European Union, on or after 3 January 2013 meet the requirements of Directive
2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic
equipment (“RoHS recast” or “RoHS 2”).
For more information about Lenovo progress on RoHS, go to:
http://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.pdf
China RoHS
India RoHS
RoHS compliant as per E-Waste (Management & Handling) Rules, 2011.
Turkish RoHS
The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use
of Certain Hazardous Substances in Electrical and Electronic Equipment (EEE).
© Copyright Lenovo 2014
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Ukraine RoHS
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User Guide
Appendix D. ENERGY STAR model information
ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department
of Energy aimed at saving money and protecting the environment through energy eficient products and
practices.
Lenovo is proud to offer our customers products with the ENERGY STAR qualiied designation. Lenovo
computers of the following machine types, if the ENERGY STAR mark is afixed, have been designed and
tested to conform to the ENERGY STAR program requirements for computers.
20D9 and 20DA
By using ENERGY STAR qualiied products and taking advantage of the power-management features
of your computer, you can help reduce the consumption of electricity. Reduced electrical consumption
can contribute to potential inancial savings, a cleaner environment, and the reduction of greenhouse gas
emissions.
For more information about ENERGY STAR, go to:
http://www.energystar.gov
Lenovo encourages you to make eficient use of energy an integral part of your day-to-day operations. To
help in this endeavor, Lenovo has preset the following power-management features to take effect when your
computer has been inactive for a speciied length of time:
Power plan: Energy Saver (settings when plugged into ac power)
• Turn off the display: After 10 minutes
• Put the computer into sleep: After 20 minutes
• Advanced power settings:
– Turn off hard disks: After 15 minutes
– Hibernate: Never
To awaken your computer from sleep mode, press the Fn key on your keyboard. For more information about
these settings, see the Windows Help and Support information on your computer.
The Wake on LAN function is enabled when your Lenovo computer is shipped from the factory, and the
setting remains valid even when the computer is in sleep mode. If you do not need to have Wake on LAN
enabled while the computer is in sleep mode, you can reduce the power consumption and prolong the time
in sleep mode, by disabling the setting of Wake on LAN for sleep mode.
To disable the setting of Wake on LAN for sleep mode, do the following:
1. Go to Control Panel.
2. Click Hardware and Sound ➙ Device Manager.
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3. In the Device Manager window, expand Network adapters.
4. Right-click your network adapter device, and click Properties.
5. Click the Power Management tab.
6. Clear the Allow this device to wake the computer check box.
7. Click OK.
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Appendix E. Notices
Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult
your local Lenovo representative for information on the products and services currently available in your
area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that
Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service
that does not infringe any Lenovo intellectual property right may be used instead. However, it is the user's
responsibility to evaluate and verify the operation of any other product, program, or service.
Lenovo may have patents or pending patent applications covering subject matter described in this
document. The furnishing of this document does not give you any license to these patents. You can send
license inquiries, in writing, to:
Lenovo (United States), Inc.
1009 Think Place - Building One
Morrisville, NC 27560
U.S.A.
Attention: Lenovo Director of Licensing
LENOVO PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow
disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply
to you.
This information could include technical inaccuracies or typographical errors. Changes are periodically
made to the information herein; these changes will be incorporated in new editions of the publication.
Lenovo may make improvements and/or changes in the product(s) and/or the program(s) described in this
publication at any time without notice.
The products described in this document are not intended for use in implantation or other life support
applications where malfunction may result in injury or death to persons. The information contained in this
document does not affect or change Lenovo product speciications or warranties. Nothing in this document
shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo
or third parties. All information contained in this document was obtained in speciic environments and is
presented as an illustration. The result obtained in other operating environments may vary.
Lenovo may use or distribute any of the information you supply in any way it believes appropriate without
incurring any obligation to you.
Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in
any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of
the materials for this Lenovo product, and use of those Web sites is at your own risk.
Any performance data contained herein was determined in a controlled environment. Therefore, the result
obtained in other operating environments may vary signiicantly. Some measurements may have been
made on development-level systems and there is no guarantee that these measurements will be the same
on generally available systems. Furthermore, some measurements may have been estimated through
extrapolation. Actual results may vary. Users of this document should verify the applicable data for their
speciic environment.
© Copyright Lenovo 2014
141
Trademarks
The following terms are trademarks of Lenovo in the United States, other countries, or both:
Access Connections
Active Protection System
Lenovo
Rescue and Recovery
Secure Data Disposal
ThinkPad
ThinkVantage
UltraConnect
BitLocker, Microsoft, Windows, and Windows Media are trademarks of the Microsoft group of companies.
Intel and Intel SpeedStep are trademarks or registered trademarks of Intel Corporation or its subsidiaries in
the United States and other countries.
The terms HDMI and HDMI High-Deinition Multimedia Interface are trademarks or registered trademarks of
HDMI Licensing LLC in the United States and other countries.
Other company, product, and service names may be trademarks or service marks of others.
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