Rentokil Initial 1927 plc GSD-500349 LongReach Radio Module User Manual Control Panel

Rentokil Initial 1927 plc LongReach Radio Module Users Manual Control Panel

Users Manual - Control Panel

ConnectControl PanelInstruction ManualThis manual is based on the latest information and is provided subject to alteration.Instruction Manual PestConnect / 2017 Version 1.2 GSD-100548Relates to :Connect Control Panel 2G R868 – 304769Connect Control Panel 3G R915 – 304768This product has LongReach Technology Inside
Instruction Manual Connect Control Panel/ 2017 Version 1.2 (GSD-100548)Page 2No part of this document may be reproduced, republished or retransmitted in any form or by anymeans, whether electronically or mechanically, including, but not limited to, by way of photocopying,faxing or recording without the express written permission. We reserve the right to revise thisdocument without the obligation to notify any person and/or entity. All other company or productnames mentioned are used for identification purposes only and may be trademarks of their respectiveowners.LIMITATION OF LIABILITY AND DAMAGESThe product and the softwares within are provided on an “as is” basis. The manufacturer and manufacturer’s resellers (collectively known as “The Sellers”) disclaim all warranties, express, implied or statutory, including and without limitation the implied warranties of non-infringement, merchantability or fitness for a particular purpose, or any warranties arising from course of dealing, course of performance, or usage of trade. In no event will the sellers be liable for damages or loss, including but not limited to direct, indirect, special, wilful, punitive, incidental, exemplary or consequential damages, damages for loss of business profits, or damages for loss of business of any customer or third party arising out of the use or the inability to use the product, including but not limited to those resulting from defects in the product or documentation. In no event shall the sellers’ total cumulative liability of each and every kind in relation to the product exceed the cost to replace the product.Product disposal instructionsfor residential usersThe Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) hasbeen put in place to recycle products using best available recovery and recyclingtechniques to minimise the impact on the environment, treat any hazardoussubstances and avoid increasing landfill. The symbol shown above and on the productmeans that the product is classed as Electrical or Electronic Equipment and you shouldnot put it into your domestic waste bin. When you’ve no more use for it, pleasedispose of the product according to your local authority’s recycling scheme. For moreinformation, please contact your local authority or the retailerwhere you bought the product.NOTICES
Instruction Manual Connect Control Panel/ 2017 Version 1.2 (GSD-100548)Page 3Safety Instructions•This product is intended for indoor use only.•Only use the power supply that is supplied with the product.•Do not use the device if it is damaged.•Only trained personnel should open the device. •Do not expose the device to corrosive liquids.•Do not use this device near to water sources.•This device contains Radio Emitting devices and should not be used near to life support systems.Note: If the equipment is used in a manner not specified by the manufacturer then the protection provided by the equipment may be impaired.
Instruction Manual Connect Control Panel/ 2017 Version 1.2 (GSD-100548)Page 4Pest Connect OverviewPest Connect is a system that enables remote monitoring of devices. Data from sensors is sent toa Connect Control Panel which establishes a secure connection to a central server where thedata is entered into a database.Typical sensors that are used in the Pest Connect system are the Radar Connect mouse trap andthe AutoGate Connect, shown below in Figure 1.A typical installation will have many sensors communicating to the Connect Control Panel and asingle control panel can manage up to 300 sensors. Where necessary multiple Control Panelscould be deployed onto a site and up to 8 co-located control panels are permitted. In such asystem if the sensors fail to connect to the Control Panel they will scan for alternative ControlPanels to ensure high levels of connectivity.Figure 1: Connect System OverviewRadar ConnectAutoGate Connect
Instruction Manual Connect Control Panel/ 2017 Version 1.2 (GSD-100548)Page 5Product DescriptionThe control panel is the hub of the on-site installed system as all the data from the sensors iscollected here. The Control Panel passes the information onto Rentokil’s system servers usingmobile data technology. Every significant event is communicated to the servers, together withhourly ‘health check’ reports, and daily sensor reports. The Control Panel also monitors fordevices which fail to make contact for a significant time and reports these to the Rentokil serversto enable further action to be taken.The Control Panel display shows a number of areas of information that show the current status of the system. These are useful for providing confidence that all devices are connected and can aid limited diagnostics onsite. The parameters displayed are shown below:Server Time: This is always set to Greenwich Mean Time (GMT+00) and so does not change fordaylight saving time.Number of Connected Devices: This is the number of sensors that are connected to the Controlpanel. The Control Panel will expect regular data from these devices. If the sensors fail toconnect for 3 hours then this number will decrease.Messages Sent: This is the number of messages from the sensors that have been sent to theserver. NOTE: If more than 1000 messages have been sent then the S- will become S+ in thisfield.Messages in Queue: This is the number of messages from the sensors that are waiting to besent to the server. An attempt to send the messages to the server is made every minute. Afterthree attempts if the Control Panel could not connect to the server it will not make any furtherattempts to contact the server for one hour. Messages received during this hour will be enteredon the queue.Mobile Signal Strength: This is an indicative value of the strength of the mobile signal. If there isno connection then the telephone symbol will be flashing.Messages Sent Mobile Signal StrengthNumber of connected devicesMessages QueuedServer Time
Instruction Manual Connect Control Panel/ 2017 Version 1.2 (GSD-100548)Page 6Diagnostic ScreenUsing the magnet on the service key it is possible in display the diagnostic screen on the ControlPanel. Swipe the magnet on the left hand side of the display.Swiping the magnet over the left hand point(shown above) the diagnostic screen will beShown. This shows firmware versions and theRF network region.The MCC shows the country that the SIM cardconnected to and the RGN shows the radioregion scheme that was used.Additional swipes on the left hand point willmove to the next screen in the menu. If youswipe over the right hand point this would senda Network Status report to the serverSimilarly, swiping on the left hand point willbring up the next menu and swiping the rightwill send the Control Panel report to the server.Once the right hand point has been activatedIt will indicate that it is indeed sending the report.XXMagnet swipepointsXXXXX
Instruction Manual Connect Control Panel/ 2017 Version 1.2 (GSD-100548)Page 7Inserting the SIMThe LongReach Control Panels are supplied with a global SIM card but if the SIM card needs to be replaced then follow the following steps.1) Ensure that the Control Panel is unplugged from the power supply. 2) Open the Control Panel by unscrewing the 4 screws. Take care when the enclosure is open to not detach the antenna connector from the board.3) Insert your SIM card into the slot as shown in Figure 1. The SIM card should be inserted with the gold contacts facing the front of the Control Panel, and with the cut-off corner outermost, see diagram below. IMPORTANT: Note the SIM card number and Control Panel barcode to report to the System Administrator.Figure 1: Inserting the SIM Card4) Once you have inserted the SIM close up the Control Panel and re-tighten the screws.5) The correct APN details for the particular SIM card will need to be written to a file on the microSD card. Please contact central support for assistance with this.Remove screws to open control panel
Instruction Manual Connect Control Panel/ 2017 Version 1.2 (GSD-100548)Page 8Technical DetailsControl PanelPower SupplyInput Rating110-240Vac 50-60Hz 0.5AOutput Rating5V dc 2.6A current limitedProtectionOver Voltage: The output voltage shall be clamped by internal protection zenerShort Circuit: Output shut down and auto restartTemperature: No ignition, smoke or deformation of the caseApprovalsFCC PART15 CLASS B, EN55022 CLASS B, VCC CLASS IIUL/CUL, GS, CE & RoHs CompliantInterfaces:Local Area Network (LAN)868-928M Hz depending on local ApprovalsRentokil Initial Propriatary LongReach Application Layer ProtocolWide Area Network (WAN)Connect Control Panel 2G4 Band GSM /GPRS/EDGE: 850,900,1800,1900MHzConnect Control Panel 3GDual UMTS/HSDPA 900/2100 MHZ with GSM/GPRS/EDGE 900/1800M Hz fallbackWAN Antenna:M oulded Antenna – T Bar GSM /GPRS/3G 2.5m cable SMA male - ANTH7250A0200AI1 Gain2.15 dBiPolarisationVerticalConnect Device connectivityM aximum number of Devices300Logging Capability:Server time synchronization+-500ms accuracy on the real time clockEvent driven loggingCapacity for 125 records of time tagged readingsSD card for long term audit trailPhysical:Dimensions145mm x 95mm x 40mmM aterialC130, 7030 Acrylonitrile Butadiene Styrene/Polycarbonate (ABS/PC)Weight256gOperating Temperature0ºC to +40ºCEnvironmental ratingIP21M ountingScrew mounted with bracket - fixings enclosedThis product contains the LongReach radio module :FCC ID: 2AK3PGSD-500349 IC ID: 22407-GSD500349These will be shown on the approval label attached to the product.
Instruction Manual Connect Control Panel/ 2017 Version 1.2 (GSD-100548)Page 9Locating the Control PanelBefore fixing the Control Panel to the wall it is important to verify that the location has suitable mobile network coverage. Power up the unit and then temporarily place (or hold) the Panel in the desired location. When you first power up the unit you will see that the time in the bottom left of the display is 00:00. Within 5 minutes the time is updated to show the server time (Note: The server time is Greenwich Mean Time and so will not necessarily correspond to local time). This means that the Control Panel has successfully made contact with the Rentokil server. The reception strength bars on the bottom right of the display are shown and if the Control Panel is correctly located then this should show 3 or more bars. If the time is not updated or the Signal Strength indicator shows less than 3 bars then you should investigate alterative locations for the Panel. Note: if the Control Panel does not update the time within 5 minutes of being powered on then no further attempts to connect with the server will be made for 1 hour. During a setup phase if power is removed from the Control Panel and re-applied then another sequence of 5 minutely attempts will occur.There are a number of error messages that can be displayed when the panel is first connecting to the server, this often occurs when a Control Panel is connecting via a new network, the Panel will continue to try to connect, so these messages may clear after a short while. If they are still showing after 10 minutes then you should restart the Panel. If the messages continue to show for 5 minutes a second time, then you should refer to your PestConnect system contact.Having successfully selected a location and proved that the signal is good, the bracket can be mounted to the wall (as shown in the next section), the Control Panel attached and then powered up. Once the time has updated you are ready to proceed with the installation of the system (please refer to the equipment manuals for the devices that are being installed for more details).
Instruction Manual Connect Control Panel/ 2017 Version 1.2 (GSD-100548)Page 10Problems with connection to the Control Panel from Sensors are very rare. Connection issues are typically onlyrelated to low signal strength caused by obstructions in the Radio path.It is useful for the installer to understand the type of obstructions that can cause issues, although radio wavesare very complex and sometimes work contrary to initial expectations, so the best method is to try it out.Example 1 – Warehouse area with large, closely stocked produce containersRadio frequencies can easily be absorbed by buildings and stock, so it is worth considering this when installingthe system. In particular, large, densely stored containers of produce (especially fine product such as grain ornuts) can reduce signals very quickly if you try to go through them.Finally be aware of empty racking when installing the system. What is empty today might not be tomorrow!This is where the technician’s knowledge of the site can be very useful.Example 2 – MetalworkMetal reflects radio signals, so often helps bounce the radio waves around. However, radio doesn’t like goingthrough metal, especially if the metal is continuous.A chilled storage area on one site showed much lower signal levels, because the foil coated insulation reducedthe signal significantly, compared to those even just outside the room. The solution here was to move thecontrol panel nearer to the effected area. In an extremely bad situation it may be necessary to add anadditional control panel. Fixing PestConnect units to metalwork, electrical conduit or cable tray can reduceeffectiveness of the system, so should be avoided if possible; ideally units should be at least 20cm clear of suchobjects.Example 3 – Adjacent systemsMultiple Pestconnect systems will work perfectly well next to each other, and it is possible for many systems tobe present on a single site. In many instances it can lead to a more robust system.It is important to remember that radio waves do not respect building boundaries. Just because a system is allset up in one building won’t mean that it will connect that way. An example of this can be where the endsensors of two systems in separate buildings end up very close to one another. This can then provide a linkbetween the units in both building.Equally the units don’t have to be physically close. A sensor installed at the edge on a warehouse could quitelikely find a better signal strength from a control panel in a building 200m away across an open courtyard orcar park than it can get from the control panel in the same building 50m away the other side of several rows offully stocked racking.Fortunately this doesn’t matter, because each sensor is uniquely identifiable and registered to its location, soits data will correctly appear in the server, no matter which route or Control Panel it used to do this.
Instruction Manual Connect Control Panel/ 2017 Version 1.2 (GSD-100548)Page 11InstallationOnce the best position for mounting the control panel is decided, mount the bracket to the wall. Mark the position of the bracket holes on the wall (57mm between Ø4mm hole centres, see Figure 4). Drill the appropriate holes to mount the bracket. Care should be taken to avoid any hazards when drilling.The Connect Control Panel is mounted to the bracket by firstly locating the top into the wall bracket and then pushing the bottom edge into place (see Figure 5).Figure 4. Wall BracketØ4mmFigure 5. Locate the top edge of Control Panel into thewall bracket as shown and then push the bottom into place.
Instruction Manual Connect Control Panel/ 2017 Version 1.2 (GSD-100548)Page 12Mounting the AntennaThe extended antenna that is supplied has a 3m (~9ft) cable and should always be mounted at a distance greater than 30cm from the enclosure. The antenna is simply attached to a surface with adhesive tape as shown below.Peel back protective coating to reveal adhesive tapeThe antenna should be mounted as high as possible but at least 30cm from the ceiling. It is also advisable to avoid mounting the antenna near to metal shelving or cabinets as this will attenuate the signals.To obtain the best possible signal strength the antenna should be stuck to a non-conductive surface such as glass or wood. If the surface is metallic then ensure that there is a spacer of at least 5cm from the surface.
Instruction Manual Connect Control Panel/ 2017 Version 1.2 (GSD-100548)Page 13TroubleshootingMessage Meaning Possible CauseNo SIM card Control Panel cannot identify the SIMSIM inserted wrong way round or upside-down –check and re-insert.SIM contacts dirty – try cleaning with eraserSIM faulty – try SIM in another communication device to check that it works correctly.No Signal The modem cannot detect a signal from the mobile networkAntenna not fitted, or not screwed on fully.Control Panel location does not have sufficientmobile network reception – try alternativelocations (check other communication deviceson the same network to see if they show signal)Mobile network isn’t working – try mobile phoneon the same network to check this.Faulty Antenna – try another antenna if you haveone.Fault on the board – return to factory.GPRS Fail The modem can detect a network, but cannot connect to itNetwork Problem - The Control Panel willautomatically try to connect again. If this is still aproblem after 5 minutes then try restarting theControl Panel.SIM not authorised for data access – verify thatthe SIM has been enabled by the networkprovider. – You could try the SIM in anothercommunications device and try connecting to theinternet to prove data is enabled.Modem Fail The Control Panel software is getting no response from the internal modemModem fault – The Control Panel willautomatically restart the modem showing themessage Restart Modem, if this fails you can tryrestarting the Control Panel.
Instruction Manual Connect Control Panel/ 2017 Version 1.2 (GSD-100548)Page 14Exploded ViewSample Product LabelSample Overlay Label

Navigation menu