Ricoh PRSP34101 Laser Printer User Manual

Ricoh Company Ltd Laser Printer

User manual

Operating InstructionsHardware GuideRead this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read “SafetyInformation” before using the machine.Guide to the PrinterInstalling the Printer and OptionsConnecting the PrinterPaper and Other MediaReplacing ConsumablesCleaning the PrinterTroubleshootingRemoving Misfed PaperAppendix123456789
Operating Instructions Hardware GuideENGBENUSM012-8602
IntroductionThis manual contains detailed instructions and notes on the operation and use of this machine. For yoursafety and benefit, read this manual carefully before using the machine. Keep this manual in a handyplace for quick reference.ImportantContents of this manual are subject to change without prior notice. In no event will the company be li-able for direct, indirect, special, incidental, or consequential damages as a result of handling or oper-ating the machine.Do not copy or print any item for which reproduction is prohibited by law.Copying or printing the following items is generally prohibited by local law:bank notes, revenue stamps, bonds, stock certificates, bank drafts, checks, passports, driver's licens-es.The preceding list is meant as a guide only and is not inclusive. We assume no responsibility for itscompleteness or accuracy. If you have any questions concerning the legality of copying or printing cer-tain items, consult with your legal advisor.Notes:Some illustrations in this manual might be slightly different from the machine.Certain options might not be available in some countries. For details, please contact your local dealer.Depending on which country you are in, certain units may be optional. For details, please contact yourlocal dealer.Caution:Use of controls or adjustments or performance of procedures other than those specified in this manualmight result in hazardous radiation exposure.For good print quality, the supplier recommends that you use genuine toner, maintenance kits and partsfrom the supplier.The supplier shall not be responsible for any damage or expense that might result from the use of con-sumables (toner, maintenance kits and parts) other than genuine consumables from the supplier withyour office products.
The meanings of the symbols for the switches on this machine are as follows:a:POWER ON.b:POWER OFF.TrademarksMicrosoft, Windows, Windows Server, and Windows Vista are registered trademarks of Microsoft Cor-poration in the United States and/or other countries.Adobe, Acrobat, Acrobat Reader, PostScript, and Reader are registered trademarks of Adobe SystemsIncorporated.PCL® is a registered trademark of Hewlett-Packard Company.Monotype is a registered trademark of Monotype Imaging, Inc.IPS is a trademark or registered trademark of Zoran Corporation and/or its subsidiaries in the UnitedStates or other countries.Apple, Macintosh, and Mac OS are trademarks of Apple Computer, Inc., registered in the U.S. and oth-er countries.Other product names used herein are for identification purposes only and might be trademarks of theirrespective companies. We disclaim any and all rights to those marks.The proper names of the Windows operating systems are as follows:The product names of Windows 2000 are as follows:Microsoft® Windows® 2000 ProfessionalMicrosoft® Windows® 2000 ServerMicrosoft® Windows® 2000 Advanced ServerThe product names of Windows XP are as follows:Microsoft® Windows® XP ProfessionalMicrosoft® Windows® XP Home EditionThe product names of Windows Vista are as follows:Microsoft® Windows Vista® UltimateMicrosoft® Windows Vista® EnterpriseMicrosoft® Windows Vista® BusinessMicrosoft® Windows Vista® Home PremiumMicrosoft® Windows Vista® Home BasicThe product names of Windows Server 2003 are as follows:Microsoft® Windows Server® 2003 Standard EditionMicrosoft® Windows Server® 2003 Enterprise EditionMicrosoft® Windows Server® 2003 Web EditionMicrosoft® Windows Server® 2003 Datacenter EditionThe product names of Windows Server 2003 R2 are as follows:Microsoft® Windows Server® 2003 R2 Standard EditionMicrosoft® Windows Server® 2003 R2 Enterprise EditionMicrosoft® Windows Server® 2003 R2 Datacenter EditionThe product names of Windows Server 2008 are as follows:Microsoft® Windows Server® 2008 StandardMicrosoft® Windows Server® 2008 EnterpriseMicrosoft® Windows Server® 2008 DatacenterNote❒PostScript 3 in this manual stands for “Adobe PostScript 3 Emulation”.Copyright © 2009
iTABLE OF CONTENTSPositions of RWARNING and RCAUTION labels ..............................................1Power Switch Symbols...............................................................................................1Manuals for This Printer........................................................................................3How to Read This Manual .....................................................................................4Symbols .....................................................................................................................4Printer Types ..........................................................................................................5Using Manuals........................................................................................................6Installing Manuals on Your Computer ........................................................................6Opening Manuals .......................................................................................................7Removing Manuals from Your Computer...................................................................81. Guide to the PrinterExterior: Front View...............................................................................................9Exterior: Rear View..............................................................................................10Interior...................................................................................................................11Control Panel........................................................................................................122. Installing the Printer and OptionsInstalling the Printer ............................................................................................13Where to Put the Printer...........................................................................................13Unpacking ................................................................................................................16Turning the Power On ..............................................................................................21Installing the Optional Paper Feed Unit.............................................................233. Connecting the PrinterNetwork Connection ............................................................................................27Reading the LED Lamps ..........................................................................................28USB Connection...................................................................................................294. Paper and Other MediaSupported Paper for Each Tray..........................................................................31Paper Recommendations....................................................................................33Loading Paper..........................................................................................................33Storing Paper ...........................................................................................................33Types of Paper and Other Media.............................................................................33Paper Not Supported by This Printer .......................................................................37Print Area .................................................................................................................38Loading Paper......................................................................................................41Loading Paper in Tray 1...........................................................................................41Loading Paper in Tray 2...........................................................................................50Loading Paper in the Bypass Tray ...........................................................................545. Replacing ConsumablesReplacing the Print Cartridge .............................................................................59
ii6. Cleaning the PrinterCautions to Take When Cleaning.......................................................................65Cleaning the Friction Pad and the Paper Feed Roller ......................................667. TroubleshootingError & Status Messages on Smart Organizing Monitor..................................69Panel Indicator .....................................................................................................74Printer Does Not Print .........................................................................................75When the Printer is Directly Connected to a Computer via USB Cable ...................75Other Printing Problems .....................................................................................78Additional Troubleshooting................................................................................828. Removing Misfed PaperWhen Paper is Jammed.......................................................................................83Removing Jammed Paper from the Inner/Tray 1/Tray 2..........................................83Removing Jammed Paper from the Bypass Tray ....................................................85Removing Jammed Paper from the Exit Area/Duplex Unit ......................................879. AppendixMoving and Transporting the Printer.................................................................93Moving the printer in a short distance ......................................................................93Moving over a Long Distance...................................................................................94Disposal ................................................................................................................95Consumables .......................................................................................................96Print Cartridges ........................................................................................................96Specifications.......................................................................................................97Main Unit ..................................................................................................................97Paper Feed Unit TK1080 .........................................................................................99Electromagnetic Interference ...........................................................................100INDEX....................................................................................................... 101
1Positions of RWARNING and RCAUTION labelsThis machine has labels for RWARNING and RCAUTION at the positionsshown below. For safety, please follow the instructions and handle the machineas indicated.Do not incinerate toner or toner containers.Toner dust may cause flashback when exposed to an open flame.Do not touch the parts a label indicates.The inside of the machine could be very hot.Do not touch the parts a label indicates.The inside of the machine could be very hot.Power Switch SymbolsThe meanings of the symbols for the switches on this machine are as follows:•a:POWER ON.BXG001
2•b:POWER OFF.
3Manuals for This PrinterFor particular functions, see the relevant parts of the manual.❖Safety InformationProvides information on safe usage of this printer.To avoid injury and prevent damage to the printer, be sure to read this.❖Quick Installation GuideContains procedures for removing the printer from its box, and connecting itto a computer.❖Hardware Guide (This manual)Contains information about paper and procedures such as installing options,replacing consumables, responding to error messages, and resolving jams.❖Software GuideContain procedures for using this printer in a network environment, and uti-lizing the software.
4How to Read This ManualSymbolsThis manual uses the following symbols:ImportantIndicates points to pay attention to when using the machine, and explanationsof likely causes of paper misfeeds, damage to originals, or loss of data. Be sureto read these explanations.NoteIndicates supplementary explanations of the machine's functions, and instruc-tions on resolving user errors.ReferenceThis symbol is located at the end of sections. It indicates where you can find fur-ther relevant information.[ ]Indicates the names of keys and buttons.{ }Indicates the names of keys on the printer’s control panel.
5Printer TypesThis printer comes in two models that have different duplex functions.When describing procedures that are model-specific, this manual refers to thedifferent printer models as Type 1 or Type 2. The following table describes themodel types.❖Model typesFurthermore, the symbol is used for information that is relevantonly to the 120 V model printer, and the symbol is used for infor-mation that is relevant only to the 220 to 240 V model printer.❖Checking the voltage rating of your printer• Check the label on the left side of your printer for the voltage rating.Model type Model name Duplex PrintingType 1 SP 3400N ManualType 2 SP 3410DN Automatic BXG002
6Using ManualsBe sure to read this section before any other part of this manual.• This manual uses procedures based on Windows XP as an example, unlessotherwise specified. Procedures and screens might vary depending on the op-erating system you are using.Installing Manuals on Your ComputerThe manuals for this printer are provided as HTML and/or PDF documents onthe included CD-ROM. The format of the manuals will vary depending on thecountry where the printer was bought.Use the following procedure to install the manuals from the CD-ROM.Important❒System requirements for viewing the HTML manual:• 800 × 600 pixel display resolution or greater❒Applications for viewing the HTML manual:•Microsoft® Internet Explorer 4.01 Service Pack 2 or higher• HTML manuals can also be viewed on a Macintosh❒Applications for viewing the PDF manuals:• Adobe Acrobat Reader or Adobe Reader❒Install the HTML manual along with Smart Organizing Monitor. When aprinter error occurs, Smart Organizing Monitor may make reference to theHTML manual to notify the user of the procedure to resolve the problem.AQuit all applications currently running.BInsert the CD-ROM into the CD-ROM drive.If you are using a computer running a Macintosh operating system, open“Manuals.htm” from the CD-ROM root directory.CSelect a language for the interface and a product, and then click [OK].DClick [Install manuals].EFollow the instructions on the screen to complete the installation.FClick [Finish] when the installation is completed.GClick [Exit].Note❒If you are using a computer running a Windows operating system, the CD-ROM opens automatically. However, AutoRun may not work under cer-tain operating system settings. If this is the case, launch “setup.exe” fromthe CD-ROM root directory.
7Opening ManualsThis section describes how to open the manuals. There are three ways to viewthe manuals.Opening from the desktop iconFollow the procedure below to open the manuals from the desktop icon.ADouble-click the manual icon on your desktop.The manual opens.Opening from the [Start] menuFollow the procedure below to open the manual from the [Start] menu.AOn the [Start] menu, point to [All Programs], point to [Product Name], and thenclick [Manual Name].The manual opens.Note❒The menu options may appear differently, depending on the options cho-sen during installation.Opening from the CD-ROMFollow the procedure below to open the manual from the CD-ROM.AInsert the CD-ROM into the CD-ROM drive.If you are using a computer running a Macintosh operating system, open“Manuals.htm” from the CD-ROM root directory.BSelect a language for the interface and a product, and then click [OK].CClick [Read HTML manuals] or [Read PDF manuals], and then select the manualyou want to read.If you want to read manuals from CD-ROM, click [Read HTML manuals].If you want to read manuals from CD-ROM, click [Read HTML manuals] or[Read PDF manuals]. The manual opens.
8Note❒If you are using a computer running a Windows operating system, the CD-ROM opens automatically. However, AutoRun may not work under cer-tain operating system settings. If this is the case, launch “setup.exe” fromthe CD-ROM root directory.Removing Manuals from Your ComputerFollow the procedure below to remove manuals from your computer.AOn the [Start] menu, point to [All Programs], point to [Product Name], and thenclick [Uninstall].BFollow the instructions to remove the manual.CClick [Finish].Note❒The menu options may appear differently, depending on the options cho-sen during installation.
91. Guide to the PrinterExterior: Front View1. Control PanelContains keys for printer control and in-dicators that show the printer status.2. Stop FencesRaise this fence to prevent paper fromfalling off.3. Output TrayPrinted paper is output here. Up to 125sheets of plain paper can be stacked here.4. Front Cover Release ButtonPress this to open the front cover.5. Power SwitchUse this switch to turn the power on andoff.6. Front CoverOpen this cover to replace the print car-tridge or remove jammed paper.7. Tray 1This tray can hold up to 250 sheets ofplain paper.8. Bypass Tray ExtensionPull this out when loading a sheet that islonger than A4 SEF on the Bypass Tray.9. Bypass TrayThis tray can hold up to 50 sheets of plainpaper.BXG003
Guide to the Printer101Exterior: Rear View1. Ethernet PortUse a network interface cable to connectthe printer to the network.2. USB PortUse a USB cable to connect the printer tothe host computer.3. Rear CoverOpen this cover to remove jammed paperor when printing on envelopes.4. Tray 1 Rear coverRemove this cover when you load paperlarger than A4 in the paper tray.5. Power SocketFor connecting the power cord to theprinter.BXG004
Interior111Interior1. Print CartridgeIf a toner end indicator on the controlpanel lights up, replace the print car-tridge.ReferenceFor details about the messages that appear on the screen when consumablesneed to be replaced, see p.69 “Error & Status Messages on Smart OrganizingMonitor”.BXG005
Guide to the Printer121Control Panel1. {Stop/Start} keyIf you press this key, the printer stops re-ceiving data, and printing is not possible.Press the {Stop/Start} key again to returnto the ready condition.You can also use this key to print the con-figuration page. To print the configura-tion page, turn the printer off and then,while pressing and holding this keydown, turn the printer back on, keepingthe key pressed until the Alert indicatorflashes once.Printing starts approximately 30 secondsafter the Alert indicator starts flashing.2. {Job Reset} keyPress this key to cancel a job that is print-ing out.You can also use this key to print a testpage. To print the test page, turn theprinter off and then, while pressing andholding this key down, turn the printerback on, keeping the key pressed untilthe Alert indicator flashes once.Printing starts approximately 30 secondsafter the Alert indicator starts flashing.3. Alert IndicatorLights up whenever a printer error oc-curs. Use Smart Organizing Monitor tocheck the error.4. Ready IndicatorLights up when the printer is ready to re-ceive data from a computer. Flasheswhen the printer is warming up or re-ceiving data.5. Replace Print Cartridge IndicatorBlinks when the toner amount is ap-proaching exhaustion. Lights up whenthe toner is empty.6. Load Paper IndicatorLights up when a paper tray is empty orunattached.ReferenceFor printing the configuration page, see Software Guide.ASH021S
132. Installing the Printer andOptionsInstalling the PrinterThis section describes how to install the printer and perform settings after instal-lation.Where to Put the PrinterThe printer’s location should be carefully chosen because environmental condi-tions greatly affect its performance.R WARNING:•The supplied power cord is for use with this equipment only. Do not use with other appliances. Doing so may result in fire, electric shock, or injury.•Keep the machine away from flammable liquids, gases, and aerosols. A fire or an electric shock might occur.•The wall outlet shall be installed near the machine and shall be easily accessible.•Connect the machine only to the power source described in this man-ual. Connect the power cord directly into a wall outlet and do not use an extension cord. Do not damage, break or make any modifications to the power cord. Do not place heavy objects on it. Do not pull it hard nor bend it more than necessary. These actions could cause an elec-tric shock or fire.•Power cords that are damaged, broken, modified, trapped under heavy objects, pulled hard, or bent severely are electric shock and fire hazards.•Touching the prongs of the power cable's plug with anything metallic constitutes a fire and electric shock hazard.•Keep the polythene materials (bags, gloves, etc.) supplied with this machine away from babies and small children at all times. Suffocation can result if polythene materials are brought into contact with the mouth or nose.
Installing the Printer and Options142R CAUTION:❖Space Required for InstallationThe recommended (or minimum) space requirements are as follows:•Keep the machine away from humidity and dust. Otherwise a fire or an electric shock might occur. Do not place the machine on an unstable or tilt-ed surface. If it topples over, an injury might occur.•Keep the machine in an area that is within optimum environmental condi-tions. Operating the machine in an environment that is outside the recom-mended ranges of humidity and temperature can cause an electrical fire hazard. Keep the area around the socket free of dust. Accumulated dust can become an electrical fire hazard.•Make sure the room where you are using the machine is well ventilated and spacious. Good ventilation is especially important when the machine is used heavily.•Machine sound levels exceeding > 65.8dB (A) are not suitable for desk work environments, so place the machine in another room.•When new, electrical devices containing volatile materials will normally re-lease emissions into the air of their vicinity. For this reason, for the first few days after installation of a new device, strong ventilation inside the room where it is placed is necessary.BXG007
Installing the Printer152❖Optimum Environmental ConditionsPermissible and recommended temperature and humidity ranges are as fol-lows:• White area: Permissible Range• Gray area: Recommended RangeNote❒To avoid build up of ozone, be sure to locate this machine in a large, wellventilated room that has an air turnover of more than 30 m3/hr/person.❒When you use this machine for a long time in a confined space withoutgood ventilation, you may detect an odd smell. To keep the workplacecomfortable, we recommend that you keep it well ventilated.❖Environments to AvoidImportant❒Areas exposed to direct sunlight or strong light❒Dusty areas❒Areas with corrosive gases❒Areas that are excessively cold, hot, or humid❒Areas directly exposed to currents of hot, cold, or room-temperature airfrom air conditioners❒Areas directly exposed to radiant heat from heaters❒Locations near air conditioners, heaters, or humidifiers❒Locations near other electronic equipment❒Locations subject to frequent strong vibration❖Power SourceConnect the power cable to a power source of the following specification:• : 120 V, 60 Hz, 10 A or more (when fully equipped)• : 220-240 V, 50/ 60 Hz, 5 A or more (when fully equipped)BSP023S
Installing the Printer and Options162UnpackingTo protect it from shock and vibration during transit, this printer comes pack-aged in cushioning foam and secured with tape. Remove these protective mate-rials after bringing the printer to where it will be installed.R WARNING:R CAUTION:Important❒Removed tape is dirty. Be careful not to let it touch your hands or clothes.❒Leave the tape holding the paper feed tray and cover in place while movingthe printer.❒Lower the printer slowly and carefully to prevent trapping your hands.❒Do not grip on the tray area when lifting the printer.❒Do not allow paper clips, staples, or other small metallic objects to fall insidethe printer.❒Keep the uncovered print cartridge away from direct sunlight. •Do not incinerate used toner or toner containers. Toner dust might ig-nite when exposed to an open flame. Dispose of used toner containers in accordance with local regulations.•Do not store toner, used toner, or toner containers in a place with an open flame. The toner might ignite and cause burns of a fire.•Keep toner (used or unused) and toner containers out of reach of children.•If toner or used toner is inhaled, gargle with plenty of water and move into a fresh air environment. Consult a doctor if necessary.•If toner or used toner gets into your eyes, flush thoroughly with eyewash or water. Consult a doctor if necessary.•If toner or used toner is swallowed, dilute by drinking a large amount of wa-ter. Consult a doctor if necessary.•The printer weighs approximately 12 kg (26.4 lb.). When moving the ma-chine, use the inset grips on both sides, and lift slowly. The machine will break or cause injury if dropped.
Installing the Printer172❒Do not touch the print cartridge's photo conductor.ATake out the printer from the box, and then remove the plastic bag.BLift the printer by using the inset grips on both sides of the printer.BSP024SBXG010
Installing the Printer and Options182CRemove the protective materials attached on the printer's exterior.The actual printer may come with protective materials attached in differentpositions. Make sure to check the printer's exterior for all protective materials,and remove them completely.DPush the side button to open the front cover, and then carefully lower it.BXG011BXG012BXG013
Installing the Printer192ERemove the protective material attached inside the printer.FUnpack the print cartridge. Then, place it on a flat surface, and remove theprotection sheet.Shake the print cartridge from side to side five or six times.BXG014BSP037SBSP038S
Installing the Printer and Options202GSlide the print cartridge in horizontally. When the cartridge can go no fur-ther, raise it slightly and push it fully in. Then push down on the cartridgeuntil it clicks into place.HUsing both hands, carefully push up the front cover until it closes.ICarefully pull tray 1, and then pull out with both hands.BXG017BXG018BXG204
Installing the Printer212JRemove the protective material attached inside the tray.KCarefully push tray 1 straight into the printer.LPull out and raise the stop fence.Turning the Power OnFollow the procedure below to turn the power on.R WARNING:Important❒Make sure the power cable is plugged securely into the wall outlet.•Plug and unplug the power cable with dry hands, or an electric shock could occur.BXG205BXG210BXG019
Installing the Printer and Options222❒Turn the power switch off when plugging and unplugging the power plug.❒Do not turn off the power switch until initializing is completed. Doing so re-sults in malfunction.APlug in the power cable.BTurn the power switch to ”aOn”.The Ready indicator on the control panel lights up.Note❒Wait until the Ready indicator turns on.❒The printer may make a noise while initializing. This noise does not indi-cate a malfunction.❒To turn off the power, turn the power switch to “b Off”.BXG020BXG020BXG022
Installing the Optional Paper Feed Unit232Installing the Optional Paper Feed UnitThis section describes how to install the optional paper feed unit.R WARNING:R CAUTION:Important❒Tray 1 is required to print using the optional paper feed unit. Without Tray 1,paper jams will occur.❒Certain options might not be available in some countries. For details, contactyour local dealer.❒Do not grip the tray areas when moving the printer.ACheck the package contains the paper feed unit.BTurn off the power, and then unplug the printer's power cord from the walloutlet.•Touching the prongs of the power cable's plug with anything metallic constitutes a fire and electric shock hazard.•The printer weighs approximately 12 kg (26.4 lb.). When moving the printer, use the inset grips on both sides, and lift slowly in pairs. The printer will break or cause injury if dropped.•Lifting the paper feed unit carelessly or dropping may cause injury.•It is dangerous to handle the plug with wet hands. Doing this may result in receiving an electric shock.•Before moving the printer, unplug the power cord from the wall outlet. If the cord is unplugged abruptly, it could become damaged. Damaged plugs or cords can cause an electrical or fire hazard.BXG206
Installing the Printer and Options242CRemove the protective material attached inside the tray.DLift the printer using the inset grips on both sides.EThere are three upright pins on the optional paper feed unit. Align themwith the holes on the underside of the printer, and then carefully lower theprinter onto them.FAfter installing the option, print the configuration page to confirm the in-stallation.If it is installed properly, “Tray 2” will appear under “Tray Info” on the con-figuration page.Note❒When moving the printer, remove the optional paper feed unit.BXG205BXG010BXG024
Installing the Optional Paper Feed Unit252❒After installing the optional paper feed unit, select tray 2 in the printerdriver. For details, see the printer driver Help.❒If the optional paper feed unit is not installed properly, reinstall it follow-ing this procedure. If you cannot install it properly even after attemptingreinstallation, contact your sales or service representative.ReferenceFor loading paper into the paper tray, see p.41 “Loading Paper”.For printing the configuration page, see Software Guide.When adjusting the printing position, see Software Guide.
Installing the Printer and Options262
273. Connecting the PrinterNetwork ConnectionFollow the procedure below to connect the printer to a computer through a net-work. Prepare the hub and other network devices before connecting the10BASE-T or 100BASE-TX cable to the printer's Ethernet port.R CAUTION:Important❒Use shielded Ethernet cable. Unshielded cables create electromagnetic inter-ference that could cause malfunctions.❒The Ethernet cable is not supplied with this printer. Select your cable accord-ing to the network environment. AConnect the Ethernet cable to the Ethernet port.BConnect the cable to the network (e.g., a network hub).ReferenceFor details about network environment settings, see Software Guide.For details about installing printer drivers for network connection, seeSoftware Installation Guide for Network Connection.•Do not connect the Ethernet port of the printer to a network that may supply excess voltage, such as a telephone line. Doing so may result in fire or elec-tric shock.BXG026
Connecting the Printer283Reading the LED Lamps1. Yellow: Lights up when 10BASE-T connection is properly estab-lished. Flashes when data is beingtransmitted.2. Green: Lights up when 100BASE-TX connection is properly estab-lished. Flashes when data is beingtransmitted.BSP048S
USB Connection293USB ConnectionImportant❒USB 2.0 interface cable is not supplied. Obtain a USB cable that is correct forthe computer you are using.❒USB connection is possible under Windows 2000/XP/Vista, Windows Server2003/2003 R2/2008, and Mac OS X.❒USB connection with Macintosh is only possible via the printer's USB port. AConnect the square-shaped connector of the USB 2.0 cable to the USB port.BConnect the opposite end's flat connector to your computer's USB interfaceor USB hub.ReferenceFor details about installing printer drivers for USB connection, see Soft-ware Guide.BXG025
Connecting the Printer303
314. Paper and Other MediaSupported Paper for Each TrayThis section describes the type, size, and weight of paper that can be loaded intoeach tray. The capacity of each paper tray is also provided.Note❒All paper must be set vertically, regardless of the paper size.❖Tray 1❖Tray 2 (option)Type Size Weight CapacityPlain paperThin paperThick paper 1Thick paper 2Recycled paperColor paperPreprinted paperPrepunched paperLetterheadBond paperCardstockLabel paperA4B5 JISA5B6-SA6Legal (81/2 " × 14 ")Letter (81/2 " × 11 ")Half Letter-S (5 1/2" × 81/2")Executive (71/4 " × 101/2 ")8 " × 13 "81/2" × 13 "Folio (81/4 " × 13 ")16K (195 × 267 mm)Custom size:100 to 216 mm in width,148 to 356 mm in length(3.94 to 8.50 inches in width,5.83 to 14.02 inches in length)52 to 162 g/m2 (13.8 to 43.0 lb.)250(80 g/m2, 20 lb.)Type Size Weight CapacityPlain paperThin paperThick paper 1Recycled paperColor paperPreprinted paperPrepunched paperLetterheadA4B5 JISA5Legal (81/2" × 14")Letter (81/2 " × 11 ")Half Letter-S (51/2" × 81/2")60 to 105 g/m2 (16.0 to 28.0 lb.)250(80 g/m2, 20 lb.)
Paper and Other Media324❖Bypass trayNote❒The number of sheets that can be printed in one minute may become lowerthan normal when printing on Legal size paper.Type Size Weight CapacityPlain paperThin paperThick paper 1Thick paper 2Recycled paperColor paperPreprinted paperPrepunched paperLetterheadBond paperCardstockLabel paperOHP transparenciesEnvelopeA4B5 JISA5B6-SA6Legal (81/2 " × 14 ")Letter (81/2 " × 11 ")Half Letter-S (5 1/2" × 81/2")Executive (71/4 " × 101/2 ")16K (195 mm × 267 mm)Com 10 (41/8" × 91/2")Monarch (37/8" × 71/2")C5 Env (162 × 229 mm)C6 Env (114 × 162 mm)DL Env (110 × 220 mm)Custom size:90 to 216 mm in width,140 to 356 mm in length(3.54 to 8.50 inches in width,5.51 to 14.02 inches in length)52 to 162 g/m2 (13.8 to 43.0 lb.)50(80 g/m2, 20 lb.)
Paper Recommendations334Paper RecommendationsLoading PaperImportant❒Do not use ink-jet printer paper because it may stick to the fusing unit andcause a paper misfeed.❒When printing on OHP transparencies that have a print side, load them withthe print side over on the bypass tray. Not taking this precaution may causethem to stick to the fusing unit and cause misfeeds.❒Set the paper as described below• Tray 1: Print side facing down• Paper Feed Unit (Tray 2): Print side facing down• Bypass Tray: Print side facing up❒Print quality cannot be guaranteed if paper other than the ones recommendedis used. For more information about recommended paper, contact your salesor service representative.❒Do not use paper that has already been printed onto by other printers.❒Specify the paper size and type using Smart Organizing Monitor.❒The remaining paper indicator on the left front side of the paper tray showsapproximately how much paper is remaining.Storing Paper• Paper should always be stored properly. Improperly stored paper might re-sult in poor print quality, paper misfeeds, or printer damage. Recommenda-tions are as follows:• Avoid storing paper in humid areas.• Avoid exposing paper to direct sunlight.• Store on a flat surface.• Keep paper in the package in which the paper came.Types of Paper and Other MediaThis section provides information about the types of paper supported by thisprinter and cautions for use.Setting the paper typeUse the printer driver or Smart Organizing Monitor to specify the paper typeyou want to use.
Paper and Other Media344❖Printer driverOn the printer driver screen, click the [Paper] tab, and then select a paper typeunder [Paper Type:]. ❖Smart Organizing MonitorIn the Smart Organizing Monitor dialog box, click the [User Tools] tab, andthen click the [Printer Configuration] button. In the dialog box that appears, click the [Paper Input] tab, and then select thepaper type from the [Paper Type:] list for [Tray 1] and/or [Tray 2].Types of paper❖Plain paper❖Thick paper❖Thin paperItem DescriptionPaper thickness 65 to 99 g/m2 (17.1 to 26.5 lb.) Supported paper tray Any input tray can be used.Duplex supported size A4, Legal (81/2 " × 14 "), Letter (81/2" × 11 ")Item DescriptionPaper thickness 100 to 162 g/m2 (26.6 to 43.0 lb.)•[Thick Paper 1]: 100 to 130 g/m2 (26.6 to 34.6 lb.)•[Thick Paper 2]: 131 to 162 g/m2 (34.7 to 43.0 lb.)Supported paper tray • [Thick Paper 1]: Any input tray can be used (however, tray 2 only supports thick paper weighing 100 to 105 g/m2, 26.6 to 28.0 lb.).•[Thick Paper 2]: Tray 1 and bypass trayDuplex supported size •[Thick Paper 1] (thick paper weighing 100 to 105 g/m2, 26.6 to 28.0 lb., only): A4, Legal (81/2 " × 14 "), Letter (81/2 " × 11 ")•[Thick Paper 2]: NoneNotes • The number of sheets that can be printed in one minute is approximately half that of plain paper.• The number of sheets that can be printed in one minute may become lower than normal when printing on paper of the following sizes: A4, Legal (81/2 " × 14 "), Letter (81/2 " × 11 "), 8 " × 13 ", 81/2 " × 13 ", Folio (81/4 " × 13 "), or 16K (195 × 267 mm).• When using 135 g/m2 (35.9 lb.) or heavier paper, prints may be output with strong curls.• When using 135 g/m2 (35.9 lb.) or heavier paper, take prints from the output tray frequently.
Paper Recommendations354❖Recycled paper❖Color paper❖Preprinted paper❖Prepunched paper❖LetterheadItem DescriptionPaper thickness 52 to 64 g/m2 (13.8 to 17.0 lb.)Supported paper tray Any input tray can be used (however, tray 2 only supports thin paper weighing 60 to 64 g/m2, 16.0 to 17.0 lb.).Duplex supported size A4, Legal (81/2 " × 14 "), Letter (81/2 " × 11 ")Item DescriptionPaper thickness 75 to 90 g/m2 (20 to 24.0 lb.)Supported paper tray Any input tray can be used.Duplex supported size A4, Legal (81/2 " × 14 "), Letter (81/2 " × 11 ")Notes If the paper thickness is outside the specified range, select [Thin Paper], [Thick Paper 1] or [Thick Paper 2].Item DescriptionPaper thickness 75 to 90 g/m2 (20 to 24.0 lb.)Supported paper tray Any input tray can be used.Duplex supported size A4, Legal (81/2 " × 14 "), Letter (81/2 " × 11 ")Notes If the paper thickness is outside the specified range, select [Thin Paper], [Thick Paper 1] or [Thick Paper 2].Item DescriptionPaper thickness 75 to 90 g/m2 (20 to 24.0 lb.)Supported paper tray Any input tray can be used.Duplex supported size A4, Legal (81/2 " × 14 "), Letter (81/2 " × 11 ")Notes If the paper thickness is outside the specified range, select [Thin Paper], [Thick Paper 1] or [Thick Paper 2].Item DescriptionPaper thickness 75 to 90 g/m2 (20 to 24.0 lb.)Supported paper tray Any input tray can be used.Duplex supported size A4, Legal (81/2 " × 14 "), Letter (81/2 " × 11 ")Notes If the paper thickness is outside the specified range, select [Thin Paper], [Thick Paper 1] or [Thick Paper 2].
Paper and Other Media364❖Bond paper❖Cardstock❖Label paperItem DescriptionPaper thickness 75 to 90 g/m2 (20 to 24.0 lb.)Supported paper tray Any input tray can be used.Duplex supported size A4, Legal (81/2 " × 14 "), Letter (81/2 " × 11 ")Notes Paper that has a thickness outside the specified range cannot be printed onto.Item DescriptionPaper thickness 105 to 160 g/m2 (28.0 to 42.6 lb.)Supported paper tray Tray 1 and bypass trayDuplex supported size NoneNotes • The number of sheets that can be printed in one minute is approximately half that of plain paper.• When using 135 g/m2 (35.9 lb.) or heavier paper, prints may be output with strong curls.• When using 135 g/m2 (35.9 lb.) or heavier paper, take prints from the output tray frequently.• If the paper thickness is outside the specified range, select [Plain Paper] or [Thick Paper 1].Item DescriptionPaper thickness 105 to 160 g/m2 (28.0 to 42.6 lb.)Supported paper tray Tray 1 and bypass trayDuplex supported size NoneNotes • The number of sheets that can be printed in one minute is approximately half that of plain paper.• When using 135 g/m2 (35.9 lb.) or heavier paper, prints may be output with strong curls.• When using 135 g/m2 (35.9 lb.) or heavier paper, take prints from the output tray frequently.• Paper thicker than 160 g/m2 cannot be printed onto.Item DescriptionSupported paper tray Tray 1 and bypass trayDuplex supported size None
Paper Recommendations374❖OHP transparencies❖EnvelopePaper Not Supported by This PrinterAvoid using the following paper as they are not supported by this printer.• Paper meant for an ink-jet printer• Bent, folded, or creased paperNotes • The number of sheets that can be printed in one minute is approximately half that of plain paper.• Avoid using adhesive label paper on which glue is ex-posed.Glue may stick to the inner parts of the printer, which can cause paper feed problems, deterioration in print quality, or premature wear of the print cartridge's photo conduc-tor unit.Item DescriptionSupported paper tray Bypass trayDuplex supported size NoneNotes • When loading OHP transparencies, take care not to load them upside down. Doing so may cause a malfunction.• It is recommended to place one sheet at a time.• Make sure to fan OHP transparencies every time before printing. Leaving OHP transparencies loaded in the by-pass tray may cause them to stick together and result in a misfeed.• If multiple OHP transparencies are fed at the same time, load them one by one.• When printing on OHP transparencies, remove the trans-parencies one by one as they are output.Item DescriptionSupported paper tray Bypass trayDuplex supported size NoneNotes • Avoid using self-adhesive envelopes. They may cause printer malfunctions.• The number of envelopes that can be printed in one minute is approximately half that of plain paper.• If printed envelopes come out badly creased, load the en-velopes in the opposite direction. Also, configure the printer driver to rotate the print object 180 degrees.For details about changing the loading orientation, see the printer driver Help.Item Description
Paper and Other Media384• Curled or twisted paper• Torn paper• Wrinkled paper• Damp paper• Paper that is dry enough to emit static electricity• Paper that has already been printed onto, except a preprinted letterhead.Malfunctions are especially likely when using paper printed on by other thana laser printer (e.g. monochrome and color copiers, ink-jet printers, etc.)• Special paper, such as thermal paper, aluminum foil, carbon paper and con-ductive paper• Paper whose weight is heavier or lighter than the limitation• Paper with windows, holes, perforations, cutouts, or embossing• Adhesive label paper on which the adhesive underlayer or base paper is ex-posed• Paper with clips or staples• Do not use ink-jet printer paper because it may stick to the fusing unit andcause a paper jam.• Do not use paper that has already been printed onto by other printers.Note❒Even supported types of paper may cause paper jams or malfunctions if thepaper is not in good condition.Print AreaThe following shows the print area for this printer. Be sure to set the print mar-gins correctly by the application.
Paper Recommendations394❖PaperAPrint areaBFeed directionCApproximately 4.2 mm (0.17 inches)DApproximately 4.2 mm (0.17 inches)Note❒The print area may vary depending on the paper size, printer languageand printer driver settings.❖EnvelopeAPrint areaBFeed directionCApproximately 4.2 mm (0.17 inches)DApproximately 4.2 mm (0.17 inches)BSP056SBSP057S
Paper and Other Media404Note❒The print area may vary depending on the paper size, printer languageand printer driver settings.❒For better print quality, we recommend the right, left, top, and bottomprint margins to be at least 15 mm (0.6 inches) each.
Loading Paper414Loading PaperThis section describes how to load paper into the paper tray and bypass tray.R CAUTION:Loading Paper in Tray 1The following example explains the loading procedure for the standard papertray (Tray 1). The same procedure can be used for the optional paper feed unit. Important❒Make sure paper is not stacked above the limit mark inside the tray. Misfeedsmight occur.❒After loading paper in the tray, specify the paper type and size using SmartOrganizing Monitor.❒Do not mix different types of paper in the same paper tray.❒Do not move the side paper guides forcefully. Doing so can damage the tray.❒Do not move the end paper guide forcefully. Doing so can damage the tray.❒When inserting the tray, make sure it is not slanted. Inserting it at a slant candamage the printer.❒Fan the paper thoroughly before loading it in the paper tray.ACarefully pull tray 1, and then pull out with both hands.Place the tray on a flat surface.•Do not pull out the paper tray forcefully. If you do, the tray might fall and cause an injury.BXG031
Paper and Other Media424BPinch the clip on the side paper guide and slide it to match the standardsize.When loading custom size paper, position the paper guide slightly widerthan the actual paper size.BXG032BXG104
Loading Paper434CPinch the end paper guide and slide it inward to match the standard size.When loading custom size paper, position the paper guide slightly widerthan the actual paper size.DLoad the new paper stack print side down.Make sure paper is not stacked higher than the upper limit marked inside thetray.Slide the guides inward, until they are flush against the paper's sides.BXG105BXG106BXG036
Paper and Other Media444Make sure the paper is not stacked higher than the projection on the side pa-per guides.ECheck there are no gaps between the paper and the paper guides; both sideand end paper guides.If there is a gap between the paper and the end paper guide, as in the examplebelow, the paper might not feed in correctly.BSP065SBXG109BXG108
Loading Paper454FCarefully push tray 1 straight into the printer.To avoid paper jams, make sure the tray is securely inserted.Note❒The remaining paper indicator on the left front side of the paper trayshows approximately how much paper is remaining.ReferenceFor details about paper types supported by the printer, see p.31 “Support-ed Paper for Each Tray”.For details about the paper settings, see p.33 “Types of Paper and OtherMedia”.Loading legal size paperThis section explains how to load Legal size paper into the printer.The same procedure applies to A4 paper (297 mm) or larger.Important❒Do not move the side paper guides forcefully. Doing so can damage the tray.❒Do not move the end paper guide forcefully. Doing so can damage the tray.❒When inserting the tray, make sure it is not slanted. Inserting it at a slant candamage the printer.❒Fan the paper thoroughly before loading it in the paper tray.BXG040
Paper and Other Media464ARemove the tray 1 rear cover by pushing its center.BCarefully pull tray 1, and then pull out with both hands.Place the tray on a flat surface.CRelease the extender locks on both sides of the tray, and then pull out theextender until it clicks.BXG041BXG031BXG211
Loading Paper474After extension, make sure the extender's inner surface and the scale arealigned.DLock the extender in the extended position.BSP070SBXG212
Paper and Other Media484EPinch the clip on the side paper guide, and then slide it to match the stand-ard size.FPinch the end paper guide and slide it inward to match the Legal paper size.GLoad the new paper stack print side down.BXG103BXG104BXG214BXG106
Loading Paper494Make sure paper is not stacked higher than the upper limit marked inside thetray.Slide the guides inward, until they are flush against the paper's sides.Make sure the paper is not stacked higher than the projection on the side pa-per guides.HCheck there are no gaps between the paper and the paper guides; both sideand end paper guides.BXG107BSP065SBXG109
Paper and Other Media504If there is a gap between the paper and the end paper guide, as in the examplebelow, the paper might not feed in correctly.ICarefully push tray 1 straight into the printer.To avoid paper jams, make sure the tray is securely inserted.Note❒The remaining paper indicator on the left front side of the paper trayshows approximately how much paper is remaining.ReferenceFor details about paper types supported by the printer, see p.31 “Support-ed Paper for Each Tray”.For details about the paper settings, see p.33 “Types of Paper and OtherMedia”.Loading Paper in Tray 2The following example explains the loading procedure for tray 2.BXG108BXG040
Loading Paper514APull tray 2, and then pull it out with both hands.Place the tray on a flat surface.BPinch the clips on the side paper guide, and then slide it to match the papersize.BXG048BXG032
Paper and Other Media524CPinch the clip on the end paper guide and slide it inward to match the papersize.When loading custom size paper, position the paper guide slightly widerthan the actual paper size.DLoad the new paper stack print side down.Make sure paper is not stacked higher than the upper limit marked inside thetray.BXG105BXG106BXG036
Loading Paper534Make sure the paper is not stacked higher than the projection on the side pa-per guides.ECheck there are no gaps between the paper and the paper guide; both sideand end paper guides.FCarefully push tray 1 straight into the printer.Note❒The remaining paper indicator on the left front side of the paper trayshows approximately how much paper is remaining.BSP065SBXG109BXG049
Paper and Other Media544Loading Paper in the Bypass TrayImportant❒Set the size and direction of the loaded paper using Smart Organizing Moni-tor or the printer driver. Make sure the settings do not conflict. Otherwise, thepaper may jam or the print quality may be affected.❒Load paper with the print side up, and in the short-edge feed direction.❒If paper is curled, straighten it before loading, by bending it the paper in theopposite direction to the curl, for example.❒Do not load paper while the printer is printing.❒You cannot load paper when the printer is in Energy Saver mode. To disableEnergy Saver mode, click the {Stop/Start} key on the control panel.AOpen the bypass tray.If you load A4 (297 mm) or larger size paper, pull out the bypass tray exten-sion.BXG050BXG051
Loading Paper554BSlide the side guides outward, then load paper with the print side up, andpush in until it stops against the printer.CAdjust the side guides to the paper width.Note❒After loading paper in the tray, specify the paper type and size using SmartOrganizing Monitor or the printer driver.ReferenceFor details about supported types of paper, see p.31 “Supported Paper forEach Tray”.For details about specifying the paper type and size, see Software Guide.Loading envelopesR CAUTION:Important❒Before printing on envelopes, make sure to lower the levers on the printerrear, inside the rear cover, to avoid envelopes coming out creased. Also, raisethe levers back to their original positions after printing. Leaving the leverslowered can cause print quality problems when printing on paper other thanenvelopes.•The inside of this machine becomes very hot. Do not touch parts labelled “v” (indicating a hot surface).BXG052BXG053
Paper and Other Media564❒Avoid using self-adhesive envelopes. They may cause printer malfunctions.❒Check there is no air in the envelopes before loading.❒You can print on envelopes with flaps folded or unfolded. When using enve-lopes with flaps folded, check that the flaps are folded properly.❒Load only one size and type of envelope at a time.❒Before loading envelopes, flatten their leading edges (the edge going into theprinter) by running a pencil or ruler across them.❒Some kinds of envelope might cause misfeeds, wrinkles or print poorly.❒Print quality on envelopes may be uneven if parts of an envelope have differ-ent thicknesses. Print one or two envelopes to check print quality.❒In a hot and humid environment, the envelope might be output creased or im-proper printing quality.AOpen the bypass tray.BSlide the side guides outward, then load envelopes with the print side up,and push in until it stops against the printer.You can print on envelopes with flaps folded or unfolded. When using enve-lopes with flaps folded, check that the flaps are folded properly and there isno air inside.BXG050BXG054
Loading Paper574CAdjust the side guides to the envelope width.DOpen the rear cover.ELower the green levers on both sides.Make sure to raise the levers back to their original positions after printing.BXG055BXG069BXG056
Paper and Other Media584FClose the rear cover.Note❒After loading envelopes in the tray, specify the paper type and size usingSmart Organizing Monitor or the printer driver.❒Be sure to load envelopes so that their flaps are on the left. If you do not,the envelopes will become creased.❒If printed envelopes come out badly creased, load the envelopes in the op-posite direction, and then rotate the print object by 180 degrees using theprinter driver before printing. For details, see the printer driver Help.ReferenceFor details about supported types of paper, see p.31 “Supported Paper forEach Tray”.For details about specifying the paper type and size, see Software Guide.BXG071
595. Replacing ConsumablesReplacing the Print CartridgeR WARNING:R CAUTION:Important❒Store print cartridges in a cool dark place.❒Actual printable numbers vary depending on image volume and density,number of pages printed at a time, paper type and size, and environmentalconditions such as temperature and humidity. Toner quality degrades overtime. Early replacement of the print cartridge might be necessary. Therefore,we recommend you always keep a new print cartridge ready.❒For good print quality, the supplier recommends that you use genuine tonerfrom the supplier.❒The supplier shall not be responsible for any damage or expense that mightresult from the use of parts other than genuine parts from the supplier withyour office products.•Do not incinerate used toner or toner containers. Toner dust might ig-nite when exposed to an open flame. Dispose used toner containers in accordance with local regulations.•Do not store toner, used toner, or toner containers in a place with an open flame. The toner might ignite and cause burns of a fire.•Keep the polythene materials (bags, gloves, etc.) supplied with this machine away from babies and small children at all times. Suffocation can result if polythene materials are brought into contact with the mouth or nose.•Keep toner (used or unused) and toner containers out of reach of children.•If toner or used toner is inhaled, gargle with plenty of water and move into a fresh air environment. Consult a doctor if necessary.•Avoid getting toner on your clothes or skin when removing a paper jam or replacing toner. If your skin comes into contact with toner, wash the affected area thoroughly with soap and water.•If toner gets on your clothing, wash with cold water. Hot water will set the toner into the fabric and may make removing the stain impossible.•If toner or used toner gets into your eyes, flush thoroughly with eyewash or water. Consult a doctor if necessary.•If toner or used toner is swallowed, dilute by drinking a large amount of wa-ter. Consult a doctor if necessary.•The inside of this machine becomes very hot. Do not touch parts labelled “v” (indicating a hot surface).
Replacing Consumables605❖When to replace the print cartridgeIf the Alert indicator or Replace Print Cartridge indicator on the control pan-el light up, or the following message appears on the Smart Organizing Mon-itor dialog box, replace the print cartridge.“No Toner.”“No Toner or Waste Toner full.”Important❒Do not allow paper clips, staples, or other small metallic objects to fall insidethe printer.❒Do not expose the print cartridge without its cover to direct sunlight for along time.❒Do not touch the print cartridge's photo conductor unit.❒If toner runs out, you cannot print until the print cartridge is replaced.AIf paper is loaded in the bypass tray, remove the paper and close the bypasstray.BPush the side button to open the front cover, and then carefully lower it.BSP024SBXG057
Replacing the Print Cartridge615CCarefully pull out the print cartridge horizontally, holding its center.• Do not shake the removed print cartridge. Doing so can cause remainingtoner to leak.• Place the old print cartridge on paper or similar material to avoid dirtyingyour workspace.DTake the new print cartridge out of the box, and then take it out of the plas-tic bag.EPlace the print cartridge on a flat surface, and then remove the protectionsheet.BXG058 BSP195SBSP037S
Replacing Consumables625FHold the print cartridge and shake it from side to side five or six times.Even distribution of toner within the bottle improves print quality.GSlide the print cartridge in horizontally. When the cartridge can go no fur-ther, raise it slightly and push it fully in. Then push down on the cartridgeuntil it clicks into place. HCarefully push up the front cover until it closes. Be careful not to trap yourfingers.Wait while the toner loads.To avoid malfunction, do not turn off the power while the Ready indicator onthe control panel is blinking.BSP038SBXG060BXG061
Replacing the Print Cartridge635IPut the protective sheet you removed in step E on the old print cartridge.Then, put the old print cartridge into the bag, and then put it into the box.Note❒Make sure to cover the old print cartridge with the protective cover for re-cycling and environmental purposes.❒Comply with the print cartridge Recycling Program, whereby used printcartridges are collected for processing. For details, ask your sales or servicerepresentative.BSP117S
Replacing Consumables645
656. Cleaning the PrinterCautions to Take When CleaningR WARNING:R CAUTION:Clean the printer periodically to maintain fine printing.Dry wipe the exterior with a soft cloth. If dry wiping is not enough, wipe with asoft, wet cloth that is wrung out well. If you still cannot remove the stain orgrime, use a neutral detergent, and then wipe over with a well-wrung wet cloth,dry wipe, and let it dry.Important❒To avoid deformation, discoloration, or cracking, do not use volatile chemi-cals, such as benzine and thinner, or spray insecticide on the printer.❒If there is dust or grime inside the printer, wipe with a clean, dry cloth.❒You must disconnect the plug from the wall outlet at least once a year. Cleanaway any dust and grime from the plug and outlet before reconnecting. Ac-cumulated dust and grime pose a fire hazard.❒Do not allow paper clips, staples, or other small metallic objects to fall insidethe printer.•Do not attempt any maintenance or troubleshooting other than that mentioned in this manual. This machine contains a laser beam gener-ator and direct exposure to laser beams can cause permanent eye damage.•The inside of this printer becomes very hot. Do not touch parts labelled “v” (indicating a hot surface).•Be sure to disconnect the plug from the wall outlet and clean the prongs and the area around the prongs at least once a year. Allowing dust to build up on the plug constitutes a fire hazard.
Cleaning the Printer666Cleaning the Friction Pad and the Paper Feed RollerIf the friction pad or paper feed roller is dirty, a multi-feed or misfeed might oc-cur. In this case, clean the friction pad and paper feed roller as follows:R CAUTION:Important❒Do not use chemical cleaner or organic solvent such as thinner or benzine.ATurn off the power.BUnplug the power cord from the wall outlet. Remove all the cables from theprinter.CCarefully pull Tray 1, and then pull out with both hands.Place the tray on a flat surface. If there is paper in the tray, remove it.DWipe the friction pads with a damp cloth.•Unplug the power cord from the wall outlet before you move the machine. While moving the machine, you should take care that the power cord will not be damaged under the machine.BXG031BSP137S
Cleaning the Friction Pad and the Paper Feed Roller676EWipe the rubber part of the roller with a soft damp cloth. After that, wipeit with a dry cloth to remove the moisture.FReload the removed paper into the tray, and then push the tray carefullyinto the printer until it clicks into place.GInsert the plug of the power cord into the wall socket securely. Connect allthe interface cables that were removed.HTurn on the power.Note❒If jams or multi-sheet feeds occur after cleaning the friction pad, contactyour sales or service representative.❒If the optional tray 2 is installed, clean its friction pads and paper feed roll-er in the same way as you did for tray 1.BXG064BXG040
Cleaning the Printer686
697. TroubleshootingError & Status Messages on Smart Organizing MonitorThis section explains what the messages that appear on the Smart OrganizingMonitor dialog box mean and what to do when a particular message appears.Message Explanation Recommended ActionAn error has occurred with the network device.The printer detected the net-work device error.Turn off the power, and then turn it on again.If the error occurs again, con-tact your sales or service repre-sentative.An error has occurred with the USB device.The printer detected the USB device error.Turn off the power, and then turn it on again.If the error occurs again, con-tact your sales or service repre-sentative.Cover OpenClose the indicated cover.[Front or Rear Cover]The front cover or rear cover is open.Open and then close the front cover or rear cover.[Feed Roller] has reached to replacing period.The feed roller is no longer us-able, and must be replaced.Contact your sales or service representative.Functional problem within the printer.Turn power switch off, then on.If the error appears again, please call service.SCXXXA fatal hardware error has oc-curred, and the printer cannot function.Turn off the power, and then turn it on again.If the error occurs again, con-tact your sales or service repre-sentative.[Fusing Unit] has reached to replacing period.The fusing unit is no longer usable, and must be replaced.Contact your sales or service representative.Independent-supplier toner has been set.A non-supported print car-tridge is installed.Remove and replace it with a print cartridge specified by an authorized dealer.No PaperLoad paper in the indicated paper source tray.[Bypass Tray]The indicated tray is out of paper.Load paper into the indicated paper tray.No Response from I/O De-viceCheck the cable, power cord, and main switch.No information has been re-ceived from the printer.Check the main power switch is turned on and the power cord is securely connected. Check the USB or network cables are securely connected also.
Troubleshooting707No TonerToner has almost run out.Shortly printing becomes not available. Please keep Print Cartridge handy.The printer is out of toner. Replace the print cartridge.See p.59 “Replacing the Print Cartridge”.No Toner or Waste Toner fullNo printing is available.Open the indicated cover, and then replace Print Car-tridge.[Front Cover]The printer is out of toner. Replace the print cartridge.See p.59 “Replacing the Print Cartridge”.Paper MisfeedOpen the indicated cover, and pull out Print Cartridge. Then remove any misfed pa-per.[Front Cover]If no paper, pull out Tray 1, then remove any misfed pa-per.There is a misfeed in the printer.(Inner jam)(Tray 1 jam)Remove the misfed paper.See p.83 “Removing Jammed Paper from the Inner/Tray 1/Tray 2”.Paper MisfeedOpen the indicated cover, and then remove any misfed paper.[Rear Cover]If no paper, open Front Cover and pull out Print Cartridge, then remove any misfed pa-per.There is a misfeed in the printer(Outer jam).Remove the misfed paper.See p.87 “Removing Jammed Paper from the Exit Area/Du-plex Unit”.Paper MisfeedPull out the loaded paper from the indicated unit, and then remove any misfed pa-per.[Bypass Tray]If no paper, open Front Cover and pull out Print Cartridge, then remove any misfed pa-per.There is a misfeed in the printer.(Bypass tray jam)Remove the misfed paper.See p.85 “Removing Jammed Paper from the Bypass Tray”.Paper MisfeedPull out the indicated unit, and push Duplex Path Re-lease Lever away. Then re-move any misfed paper.[Tray 1]There is a misfeed in the printer.(Duplex jam)Remove the misfed paper.See p.87 “Removing Jammed Paper from the Exit Area/Du-plex Unit”.Message Explanation Recommended Action
Error & Status Messages on Smart Organizing Monitor717Paper MisfeedPull out the indicated unit, and then remove any misfed paper.[Tray 2]If no paper, open Front Cover and pull out Print Cartridge, then remove any misfed pa-per.There is a misfeed in the printer.(Tray 2 jam)Remove the misfed paper.See p.83 “Removing Jammed Paper from the Inner/Tray 1/Tray 2”.Paper Size MismatchPaper of the selected paper size is not loaded in the indi-cated paper source tray.Check the indicated tray.[Bypass Tray]The paper size setting in the tray differs from that of actual paper size in the tray.Load paper of the selected size in the tray, and then change the paper size setting with printer driver.Paper Size MismatchPaper of the selected paper size is not loaded in the indi-cated paper source tray.Check the indicated tray.[Tray 1] or [Tray 2]The paper size setting in the tray differs from that of actual paper size in the tray.Load paper of the selected size in the tray, and then change the paper size setting with Smart Organizing Monitor.Perform one of the following procedures if there is a print job queued for processing:• Cancel the print job by pressing the {Job Reset} key.• Apply form feed by press-ing the {Stop/Start} key.• Change the paper settings in Web Image Monitor and continue printing.For details, see “Form Feed”, Software Guide.Paper Size MismatchPaper of the selected paper size is not supported for the [Duplex] feature.2-sided printing could not be performed because the tray does not contain the valid size paper, which are A4, Letter or Legal.Specify the tray containing the A4, Letter or Legal size paper in the printer driver setting.See Software Guide.Paper Type MismatchPaper of the selected type is not loaded in the indicated paper source tray.Check the indicated tray.[Bypass Tray]The paper type setting in the tray differs from that of actual paper type in the tray.Load paper of the selected type in the tray, and then change the paper type setting with printer driver.Message Explanation Recommended Action
Troubleshooting727Paper Type MismatchPaper of the selected type is not loaded in the indicated paper source tray.Check the indicated tray.[Tray 1] or [Tray 2]The paper type setting in the tray differs from that of actual paper type in the tray.Load paper of the selected type in the tray, and then change the paper type setting with Smart Organizing Monitor.Perform one of the following procedures if there is a print job queued for processing:• Cancel the print job by pressing the {Job Reset} key.• Apply form feed by press-ing the {Stop/Start} key.• Change the paper settings in Web Image Monitor and continue printing.For details, see “Form Feed”, Software Guide.Paper Type MismatchPaper of the selected paper type is not supported for the [Duplex] feature.You cannot select duplex printing if the paper type is set to [Thick Paper 2], [Bond pa-per], [Cardstock], [Label paper], [OHP transparencies], or [Enve-lope].Select a paper type that allows duplex printing.See p.34 “Types of paper”.Print Cartridge is near emp-ty.The print cartridge is almost empty.Prepare a new print cartridge.Printing has been interrupt-ed because of the memory overflow.The data is too large or com-plex to print. Especially when performing printing on Legal size paper under certain print quality setting, print data be-comes large and the job may be canceled.If using the PCL 6 printer driv-er, set [Resolution] in [Print Quali-ty] to [600 x 600 dpi]. If using the PostScript 3 printer driver, set [Print Quality] in [Printer Features] to [600 x 600 dpi].[Transfer Roller] has reached to replacing period.The transfer roller is no longer usable, and must be replaced.Contact your sales or service representative.Tray Not DetectedThe selected paper source tray is not set, or is not set properly.Check the indicated tray.[Tray 1] or [Tray 2]The indicated paper input tray is not installed correctly, or not installed.Install the indicated paper in-put tray correctly.Tray Not Detected or No Pa-perThe indicated paper source tray is not set properly, or no paper loaded.Check the indicated tray.[Tray 1] or [Tray 2]• The indicated paper input tray is not installed cor-rectly, or not installed.• The indicated tray is out of paper.• Install the indicated paper input tray correctly.• Load paper into the indicat-ed paper tray.Message Explanation Recommended Action
Error & Status Messages on Smart Organizing Monitor737Unit Not DetectedOpen the indicated cover, and then check Print Car-tridge.[Front Cover]The print cartridge is not set correctly, or not set.Set the print cartridge correctly.See p.59 “Replacing the Print Cartridge”.Message Explanation Recommended Action
Troubleshooting747Panel IndicatorThe following table explains the meaning of the various Indicator patterns thatthe printer alerts to users about its conditions.Indicator patterns CauseAll indicators are lit. There are problems with the printer. Check the printer status on the Smart Organizing Monitor dialog box.After checking the printer's status, turn off the main power, and then turn it back on again.If all the indicators are still lit, contact your service representative.The Alert indicator is flashing.Printer's settings are being returned to their factory-set defaults.The Alert indicator is lit. The printer cannot be used normally. Confirm the error using Smart Organizing Monitor.The Ready indicator is flashing.The printer is receiving print data or preparing to print.The Ready indicator is lit. The printer is ready for use.The Load Paper indicator is lit.There is no paper in the tray. Load paper in the tray.See p.41 “Loading Paper”.The Replace Print Car-tridge indicator is flashing.The print cartridge is almost empty.The Replace Print Car-tridge indicator is lit.The print cartridge is empty. Replace the print cartridge.See p.59 “Replacing the Print Cartridge”.
Printer Does Not Print757Printer Does Not PrintIf printing still does not start, contact your sales or service representative. Con-sult with the store where the printer was purchased for information about thelocation of sales or service representatives.When the Printer is Directly Connected to a Computer via USB CableWindowsWhen the printer is directly connected via a USB cable to a computer but theReady indicator does not flash or light up, use the following method to check theport connection:• For a USB port connection, port USB00 (n) *1 should be set.Possible Cause SolutionsIs the power on? Confirm that the cable is securely plugged into the power outlet and the printer. Turn the power on.Does the Alert indicator stay red?If so, check the error message on the Smart Organizing Monitor dialog box and take the required action.Is paper loaded? Load paper into the paper tray or the bypass tray.See p.41 “Loading Paper”.Can you print a configura-tion page?If you cannot print a configuration page, it probably indicates a printer malfunction. Contact your sales or service representative.See Software Guide.Is the interface cable con-nected securely to the printer and the computer?Connect the interface cable securely. If it has a fastener, fasten it securely as well.Are you using the correct interface cable?The type of interface cable you should use depends on the compu-ter you use. Be sure to use the correct one. If the cable is damaged or worn, replace it with a new one.See p.97 “Specifications”.Is the Ready indicator blinking or lit after starting the print job?If not blinking or lit, the data is not being sent to the printer.❖If the printer is connected to the computer using the in-terface cableCheck the port connection setting is correct. For details about checking the port connection, see p.75 “When the Printer is Di-rectly Connected to a Computer via USB Cable”.❖Network ConnectionContact your network administrator.
Troubleshooting767*1 (n) is the number of printers connected.Windows 2000AOn the [Start] menu, point to [Settings], and then click [Printers].BClick to select the icon of the printer. Next, on the [File] menu, click [Proper-ties].CClick the [Ports] tab.DCheck the [Print to the following port] box to confirm that the correct port is se-lected.If the port (such as LPT1) is not correct, reinstall the driver.ReferenceFor details about installation and port settings, see Software Guide.Windows XP Professional, and Windows Server 2003/2003 R2AOn the [Start] menu, click [Printers and Faxes].BClick to select the icon of the printer. Next, on the [File] menu, click [Proper-ties].CClick the [Ports] tab.DCheck the [Print to the following port(s).] box to confirm that the correct port isselected.If the port such as LPT1 is not correct, reinstall the driver.ReferenceFor details about installation and port setting, see Software Guide.Windows XP Home EditionAOn the [Start] menu, click [Control Panel].BClick [Printers and Other Hardware].CClick [Printers and Faxes].DClick to select the icon of the printer. Next, on the [File] menu, click [Proper-ties].EClick the [Ports] tab.FCheck the [Print to the following port(s).] box to confirm that the correct port isselected.
Printer Does Not Print777If the port such as LPT1 is not correct, reinstall the driver.ReferenceFor details about installation and port setting, see Software Guide.Windows Vista, and Widows Server 2008AOn the [Start] menu, click [Control Panel], and then click [Printer] in the “Hard-ware and Sound”.BClick to select the icon of the printer. Next, on the [File] menu, click [Proper-ties].CClick the [Ports] tab.DCheck the [Print to the following port(s).] box to confirm that the correct port isselected.If the port such as LPT1 is not correct, reinstall the driver.ReferenceFor details about installation and port setting, see Software Guide.Mac OS XWhen the printer is connected to Mac OS X and the Ready indicator does notflash or light up, try the following procedures to check the port connection.•Use [About This Mac] to check the USB information.• Use the printer browser to check if the printer is displayed.Using [About This Mac] AClick Apple Menu, and then select [About This Mac].BClick [More Info].CUnder [Contents], for [Hardware], select [USB].Using the printer browserAIn the menu bar, click [Go], select [Application], and then select [Utilities].BDouble click [Printer Setup Utility].CClick [Add].The printer browser starts.Confirm the printer is displayed on the browser. If it is not, reinstall the driv-er.
Troubleshooting787Other Printing ProblemsStatus Possible Causes, Descriptions, and SolutionsToner smears appear on the print side of the page.The paper setting may not be correct. For example, although you are using thick paper, the setting for thick paper may not be set.• Check the printer driver's paper settings.See the printer driver Help.Confirm that the paper is not curled or bent. Envelopes can be curled easily. Flatten paper before loading.See p.31 “Paper and Other Media”.Paper jams occur frequently. • Number of paper set in the tray exceeds the limit. Con-firm that the top of the stack is not higher than the limit mark inside the tray.See p.41 “Loading Paper”.• There may be a gap between the front end paper guide and the paper, or between the paper guide both side and the paper in the paper tray. Make sure there are no gaps.See p.41 “Loading Paper”.• Paper is either too thick or too thin.See p.31 “Paper and Other Media”.• Paper is bent or wrinkled. Use paper that has no bents or wrinkles.See p.31 “Paper and Other Media”.• Paper has already been printed on.See p.31 “Paper and Other Media”.• Paper is damp. Use paper that has been stored properly.See p.31 “Paper and Other Media”.• The friction pad, or paper feed roller might be dirty. Clean the relevant component.See p.66 “Cleaning the Friction Pad and the Paper Feed Roller”.Prints fall behind the printer when they are output.Raise the appropriate stop fence (forward fence for A4, rear fence for legal size prints).See p.9 “Exterior: Front View”.Prints do not stack properly. • Paper is damp. Use paper that has been stored properly.See p.31 “Paper and Other Media”.• Pull out the extender.• Raise the appropriate stop fence (forward fence for A4, rear fence for legal size prints).See p.9 “Exterior: Front View”.
Other Printing Problems797Multiple pages are fed at once. • There may be a gap between the front end paper guide and the paper, or between the paper guide both side and the paper in the paper tray. Make sure there are no gaps.See p.41 “Loading Paper”.• Paper is either too thick or too thin.See p.31 “Paper and Other Media”.• Paper has already been printed on.See p.31 “Paper and Other Media”.• Number of paper set in the tray exceeds the limit. Con-firm that the top of the stack is not higher than the limit mark inside the tray.See p.31 “Paper and Other Media”.• Paper is static. Use paper that has been stored properly.See p.31 “Paper and Other Media”.• The friction pad or paper feed roller might be dirty. Clean the relevant component.See p.66 “Cleaning the Friction Pad and the Paper Feed Roller”.• Check that paper was not added while there was still some left in the tray.Only add paper when there is none left in the tray.• Fan the paper before loading.Paper gets wrinkles. • Paper is damp. Use paper that has been stored properly.See p.31 “Paper and Other Media”.• Paper is too thin.See p.31 “Paper and Other Media”.• There may be a gap between the front end paper guide and the paper, or between the paper guide both side and the paper in the paper tray. Make sure there are no gaps.See p.41 “Loading Paper”.The printed paper is curled. • Load the paper upside down in the paper tray.• Pull out the extender of the output tray.• If the paper curl is severe, take prints from the output tray more frequently.• Paper is damp. Use paper that has been stored properly. See p.31 “Paper and Other Media”.Images are not printed in the right positionAdjust the printing position from Smart Organizing Moni-tor.See Software Guide.Status Possible Causes, Descriptions, and SolutionsASH102S
Troubleshooting807Images are printed diagonally to the pagesAdjust the front end paper guide and both side paper guides to match the paper size. See p.41 “Loading Paper”.Horizontal lines appear on the printed paper. • Impact can cause lines to appear on printed paper and other malfunctions.Protect the printer from impact at all times, especially while it is printing.• If lines appear on prints, turn the printer off, wait a few moments, and then turn it back on again. Then, perform the print job again.Paper is not fed from the select-ed tray.When you are using the Windows operating system, the printer driver settings override those set using the control panel. Set the desired input tray using the printer driver.See the printer driver Help.A printed image is different from the image on the compu-ter's display.When you use some functions, such as enlargement and re-duction, the layout of the image might be different from that displayed in the computer display.It takes too much time to resume printing.• The data is so large or complex that it takes time to proc-ess it. If the Ready indicator is blinking, the data is being processed. Just wait until it resumes.• The printer was in the Energy Saver mode. To resume from the Energy Saver mode, the printer has to warm up, and this takes time until printing starts. To disable the En-ergy Saver mode, select [Off] for [Energy Saver Mode 2:] us-ing Smart Organizing Monitor.It takes too much time to com-plete the print job.• Photographs and other data intensive pages take a long time for the printer to process, so simply wait when print-ing such data.Changing the settings with printer driver may help to speed up printing.See the printer driver Help.• The data is so large or complex that takes time to process. If the Ready indicator is blinking, the data is being proc-essed. Just wait until it resumes.•If the Ready indicator on the control panel is flashing, the printer is warming up. Wait for a while.Images are cut off, or excess pages are printed.If you are using paper smaller than the paper size selected in the application, use the same size paper as that selected in the application. If you cannot load paper of the correct size, use the reduction function to reduce the image, and then print.See the printer driver Help.Status Possible Causes, Descriptions, and SolutionsASH103S
Other Printing Problems817If the problem cannot be solved, contact your sales or service representative.Photo images are coarse. Some applications lower the resolution for making prints.Fine dot pattern does not print. Change the [Dithering:] setting in the printer driver's dialog box.See the printer driver Help.Solid lines are printed as broken lines.Change the [Dithering:] setting in the printer driver's dialog box.See the printer driver Help.The whole printout is blurred. • Paper is damp. Use paper that has been stored properly.See p.31 “Paper and Other Media”.• If you select [Toner Saving] on the [Print Quality] tab in the printer properties dialog box, printing is generally less dense.See the printer driver Help.• Toner is almost depleted. If a toner indicator lights or flashes, or if an error message appears on the Smart Or-ganizing Monitor dialog box, replace the print cartridge.See p.59 “Replacing the Print Cartridge”.• Condensation may have collected. If rapid change in tem-perature or humidity occurs, use this printer only after it has acclimatized.White streaks appear. • Toner is almost depleted. If a toner indicator lights or flashes, or if an error message appears on the Smart Or-ganizing Monitor dialog box, replace the print cartridge.See p.59 “Replacing the Print Cartridge”.The backs of printed sheets are blemished.• When removing a jammed sheet, the inside of the printer may have become dirtied. Print several sheets until they come out clean.• If document size is larger than paper size, e.g. A4 docu-ment on B5 paper, the back of the next printed sheet may be dirtied.If rubbed with your finger, it smears out.The setting of the paper may not be correct. For example, al-though thick paper is used, the setting for thick paper may not be set.• Check the paper settings of this printer.See p.33 “Types of Paper and Other Media”.• Check the paper settings of the printer driver.See the printer driver Help.The toner has run out and print-ing has stopped.When the toner runs out, pressing the {Stop/Start} key allows you to print a few more pages, but the print quality of those pages cannot be guaranteed.Printed envelopes come out creased.Check if the green levers found inside the rear cover are properly set.Status Possible Causes, Descriptions, and Solutions
Troubleshooting827Additional TroubleshootingNote❒If the printer is still not operating satisfactorily, contact your sales or servicerepresentative. Consult with the store where the printer was purchased forinformation about the location of sales or service representatives.Problems SolutionsStrange noise is heard. If a supply was recently replaced or an option in the area the strange noise is coming from, check the supply or option is properly attached. If the strange noise persists, contact your sales or service representative.No e-mail is received when an Alert occurs, and after resolving an Alert.•Confirm the [Alert Messages] settings on Web Image Mon-itor or Smart Organizing Monitor.• When the power is turned off before the e-mail is trans-mitted, the e-mail will not be received.• Check the e-mail address set for the destination. If the e-mail was sent but not received, it is possible the destina-tion was incorrect. Also check error mail information from the e-mail server.The [Alert Messages] settings on Web Image Monitor or Smart Organizing Monitor are config-ured to send alert e-mail, but e-mail is not arriving.After changing the setting, turn the printer's power off and then back on again.When no date information is in-cluded in sent e-mail, the mail server has a malfunction.Make the setting for obtaining time information from the SMTP server. For details, see Software Guide.The printer is not detected after you click [Search Network Printer] in Smart Organizing Monitor.The SNMP community name is not correctly configured. Open Smart Organizing Monitor or Web Image Monitor and set [Get community:] to "public".
838. Removing Misfed PaperWhen Paper is JammedIf a paper jam occurs, the Alert indicator on the control panel flashes and the fol-lowing message appears on the Smart Organizing Monitor dialog box:“Paper Misfeed.”Open the indicated cover or pull out the indicated unit, and then remove anymisfed paper.Important❒Misfed paper may be covered in toner. Be careful not to get toner on yourhands or clothes.❒Toner on prints made after removing misfed paper may be loose (inadequate-ly fused). Make a few test prints until smudges no longer appear.❒Do not forcefully remove misfed paper, it will tear. Torn pieces remaining in-side the printer will cause further misfeeds and possibly damage the printer.❒Paper jams can cause pages to be lost. Check your print job for missing pagesand reprint any pages that did not print out.Removing Jammed Paper from the Inner/Tray 1/Tray 2Use the following procedure to remove paper that has become jammed insidethe printer or in the paper feed area.R CAUTION:APull tray 1 halfway out, and check for jammed paper. If there is jammed pa-per, remove it carefully.BCarefully slide tray 1 back in until it stops.CIf paper is loaded in the bypass tray, remove the paper.•The inside of this machine becomes very hot. Do not touch parts labelled “v” (indicating a hot surface).BXG073
Removing Misfed Paper848DClose the bypass tray.EPush the side button to open the front cover, and then carefully lower it.FCarefully pull out the print cartridge horizontally, holding its center.• Do not shake the removed print cartridge. Doing so can cause remainingtoner to leak.• Place the print cartridge on paper or similar material to avoid dirtyingyour workspace.GLifting the guide plate, remove the jammed paper carefully.BXG057BXG058 BXG067
When Paper is Jammed858HSlide the print cartridge in horizontally. When the cartridge can go no fur-ther, raise it slightly and push it fully in. Then push down on the cartridgeuntil it clicks into place.IUsing both hands, carefully push up the front cover until it closes.Note❒If paper is jammed in tray 2 but is difficult to locate, pull out tray 2 to re-move it. After removing the paper, carefully push tray 2 all the way backinside the printer.❒When closing the front cover, push the upper area of the cover firmly. Af-ter closing the cover, check that the error is cleared.Removing Jammed Paper from the Bypass TrayUse the following procedure to remove paper that has become jammed after be-ing fed in from the bypass tray.R CAUTION:•The inside of this machine becomes very hot. Do not touch parts labelled “v” (indicating a hot surface).BXG060BXG061
Removing Misfed Paper868AIf paper is jammed in the bypass tray input area, remove the jammed papercarefully.BClose the bypass tray.CPush the side button to open the front cover, and then carefully lower it.DCarefully pull out the print cartridge horizontally, holding its center.• Do not shake the removed print cartridge. Doing so can cause remainingtoner to leak.• Place the print cartridge on paper or similar material to avoid dirtyingyour workspace.BXG068BXG057BXG058
When Paper is Jammed878ELifting the guide plate, remove the jammed paper carefully.FSlide the print cartridge in horizontally. When the cartridge can go no fur-ther, raise it slightly and push it fully in. Then push down on the cartridgeuntil it clicks into place.GUsing both hands, carefully push up the front cover until it closes.Note❒When closing the front cover, push the upper area of the cover firmly. Af-ter closing the cover, check that the error is cleared.Removing Jammed Paper from the Exit Area/Duplex UnitUse the following procedure to remove paper that has become jammed in theexit area or inside the duplex unit.BXG067BXG060BXG061
Removing Misfed Paper888R CAUTION:AOpen the rear cover.BRemove the jammed paper carefully.CClose the rear cover.•The inside of this machine becomes very hot. Do not touch parts labelled “v” (indicating a hot surface).BXG069BXG070BXG071
When Paper is Jammed898DPull tray 1 halfway out, and check for jammed paper. If there is jammed pa-per, remove it carefully.EPull tray 1 out completely with both hands.Place the tray on a flat surface.FPush the blue lever.Pushing the blue lever lowers the duplex transport unit.BXG073BXG072BSP237S
Removing Misfed Paper908GIf there is jammed paper, carefully remove it.HWith the duplex transport unit still lowered, carefully slide tray 1 back inuntil it stops.IIf paper is loaded in the bypass tray, remove the paper and close the bypasstray.JPush the side button to open the front cover, and then carefully lower it.BSP120SBXG040BXG057
When Paper is Jammed918KCarefully pull out the print cartridge horizontally, holding its center.• Do not shake the removed print cartridge. Doing so can cause remainingtoner to leak.• Place the print cartridge on paper or similar material to avoid dirtyingyour workspace.LLifting the guide plate, remove the jammed paper carefully.MSlide the print cartridge in horizontally. When the cartridge can go no fur-ther, raise it slightly and push it fully in. Then push down on the cartridgeuntil it clicks into place.BXG058 BXG067BXG060
Removing Misfed Paper928NUsing both hands, carefully push up the front cover until it closes.Note❒When closing the covers, push the covers firmly. After closing the covers,check that the error is cleared.BXG061
939. AppendixMoving and Transporting the PrinterR CAUTION:Repack the printer in its original packing materials for transporting.Important❒Be sure to disconnect all cables from the printer before transporting it.❒The printer is a precision piece of machinery. Be sure to handle it carefullywhen moving it.❒If the optional paper feed unit is installed, remove it from the printer, andthen move them separately.❒Do not grip on the tray area when lifting the printer.Moving the printer in a short distanceImportant❒Do not remove the print cartridge when moving the printer.ABe sure to check the following points:• The power switch is turned off.• The power cable is unplugged from the wall outlet.• The interface cable is unplugged from the printer.BIf tray 2 is installed, remove it.•The printer weighs approximately 12 kg (26.4 lb.). When moving the printer, use the inset grips on both sides, and lift slowly in pairs. The printer will break or cause injury if dropped.•Unplug the power cord from the wall outlet before you move the machine. While moving the machine, you should take care that the power cord will not be damaged under the machine.•When you disconnect the power plug from the wall outlet, always pull the plug (not the cable).•When moving the printer after use, do not take out any of the toners, nor the waste toner bottle to prevent toner spill inside the machine.
Appendix949CLift the printer by using the inset grips on both sides of the printer, andthen move it horizontally to the place where you want to use it.DIf you have removed tray 2, reinstall it.Note❒Be sure to hold the printer level while carrying it. To prevent toner fromspilling, move the printer carefully.Moving over a Long DistanceIf you intend to move the printer over a long distance, you must pack it well.Empty all the paper trays, but do not remove the print cartridge. Take care notto tip or tilt the printer during transit.Important❒Do not remove the print cartridge when moving the printer.ABe sure to check the following points:• The power switch is turned off.• The power cord is unplugged from the wall outlet.• All other cables are unplugged from the printer.• All paper trays are empty.BIf tray 2 is installed, remove it.Note❒Toner might spill inside the printer if the printer is not kept level duringtransit.❒For more information about moving the printer, contact your sales or serv-ice representative.BXG010
Disposal959DisposalAsk your sales or service representative for information about correct disposalof this printer.
Appendix969ConsumablesR CAUTION:Print Cartridges*1 The printable number of pages is based on pages that are compliant with ISO/IEC19752 and the image density set as the factory default. ISO/IEC 19752 is an interna-tional standard on measurement of printable pages, set by the International Organi-zation for Standardization.Note❒If print cartridges are not changed when necessary, printing will become im-possible. For easy replacement, we recommend you purchase and store extraprint cartridges.❒The actual number of printable pages varies depending on the image volumeand density, number of pages printed at a time, paper type and paper sizeused, and environmental conditions such as temperature and humidity.❒Print cartridges may need to be changed sooner than indicated above due todeterioration over the period of use.❒Print cartridges (consumables) are not covered by warranty. However, ifthere is a problem, contact the store where they were purchased.❒When you first use this printer, use the print cartridge packaged with theprinter.❒The supplied print cartridge is good for approximately 1,500 pages.•Our products are engineered to meet high standards of quality and func-tionality, and we recommend that you use only the expendable supplies available at an authorized dealer.Print cartridge Average printable number of pages per car-tridge *1 Black 2,500 pages, 5,000 pages
Specifications979SpecificationsThis section lists the printer's specifications.Main Unit❖ConfigurationDesktop❖Print processLaser electrostatic transfer❖Warm-up timeLess than 30 seconds (23 °C, 71.6 °F)❖Paper sizes•Standard paper sizesA4, B5 JIS, A5, B6-S, A6, Legal (81/2 " × 14 "), Letter (81/2 " × 11 "), Half Let-ter-S (5 1/2" × 81/2"), Executive (71/4 " × 101/2 "), 8 " × 13 ", 81/2 " × 13 ", Folio(81/4 " × 13 "), 16K (195 × 267 mm), Com 10 (41/8"×91/2"), Monarch(37/8"×71/2"), C5 Env (162 × 229 mm), C6 Env (114 × 162 mm), DL Env (110× 220 mm)•Custom size•Tray 1100 to 216 mm (3.94 to 8.50 inches) in width, 148 to 356 mm (5.83 to 14.02inches) in length• Bypass Tray90 to 216 mm (3.54 to 8.50 inches) in width, 140 to 356 mm (5.51 to 14.02inches) in length❖Paper output capacityStandard 125 sheets (80 g/m2, 20 lb.)❖Paper input capacity•Tray 1250 sheets (80 g/m2, 20 lb.)•Tray 2 (option)250 sheets (80 g/m2, 20 lb.)•Bypass tray50 sheets (80 g/m2, 20 lb.)❖Paper weight•Tray 152 to 162 g/m2 (13.8 to 43.0 lb.)•Tray 2 (option)
Appendix98960 to 105 g/m2 (16.0 to 28.0 lb.)•Bypass tray52 to 162 g/m2 (13.8 to 43.0 lb.)❖Memory64 MB❖Power source•120 V, 60 Hz, 10 A or more (when fully equipped)•220-240 V, 50/60 Hz, 5 A or more (when fully equipped)❖Power consumption• Maximum power consumption : 850 W, : 880 W• Energy Saver mode 170 W or less• Energy Saver mode 25 W or less❖Dimensions (Width × Depth × Height)370 × 392 × 262 *1 mm (14.6 × 15.5 × 10.4 *1 inches)*1 If tray 2 is installed, the height increases by 89 mm (3.5 inches).❖Weight (printer body with consumables)•Type 1 modelApproximately 11 kg (24.3 lb.)•Type 2 modelApproximately 12 kg (26.4 lb.)❖Printing speed (600 dpi)28 pages per minute (A4) / 30 pages per minute (Letter)❖Resolution600 dpi (Maximum: 1200 × 600 dpi)❖First print speed8 seconds or less (A4/Letter, 600 × 600 dpi)❖Interface• Ethernet (10BASE-T, 100BASE-TX)•USB 2.0❖Printer languagePCL 6, PostScript 3
Specifications999❖Fonts80 fonts❖Network protocolTCP/IP, IPPPaper Feed Unit TK1080❖Paper capacity250 sheets❖Paper sizeA4, B5 JIS, A5, Legal (81/2" × 14"), Letter (81/2" × 11), Half Letter (51/2" x 81/2")❖Dimensions (Width × Depth × Height)370 × 392 × 89 mm (14.6 × 15.5 × 3.5 inches)❖Paper weight60 to 105 g/m2 (16.0 to 28.0 lb.)❖WeightLess than 2.4 kg (5.3 lb.)
Appendix1009Electromagnetic InterferenceIf this machine is located close to another electronic device, both devices maymalfunction due electromagnetic interference.Televisions and radios may produce noise if located too close to this machine. Ifthis happens, do the following:• Move the television or radio as far as possible from the machine.• Change the position of the antenna of the television or radio.• Use a different wall outlet on a different circuit.
101INDEXAAdditional troubleshooting, 82Appendix, 93Auto duplex, 5CCleaning, 65Connecting the printernetwork connection, 27USB connection, 29Consumables, 96DDisposal, 95EError and status messages, 69Ethernet, 27Ethernet port, 27FFriction pad, 66GGuide to the printercontrol panel, 12exterior, 9interior, 11rear view, 10HHow to read this manual, 4IInstalling manuals on your computer, 6Installing the optional paper feed unit, 23Installing the printer, 13LLoading envelopes, 55Loading paper, 33, 41bypass tray, 54tray 1, 41tray 2, 50MManual duplex, 5Manuals for this printer, 3Model types, 5Moving and transporting the printer, 93Moving over a long distance, 94NNetwork, 27OOpening manuals, 7Options, 23Other printing problems, 78PPanel indicator, 74Paper and other media, 31Paper feed roller, 66Paper feed unit, 23, 50, 99Paper not supported, 37Paper recommendations, 33Positions of WARNING and CAUTION labels, 1Power switch symbols, 1Print area, 38Print cartridge, 59, 96Printer does not print, 75Printer types, 5RRemoving manuals from your computer, 8Removing misfed paper, 83bypass tray, 85duplex unit, 87exit area, 87inner, 83tray 1, 83tray 2, 83Replacing the print cartridge, 59SSetting the paper type, 33Smart Organizing Monitor, 33, 69Specification, 97Specifying standard size papertray 1, 41
102 EN GB ENUSM012-8602tray 2, 50Storing paper, 33TToner, 59Tray 2, 23Turning the power on, 21Type 1 model, 5Type 2 model, 5Types of paper, 33UUnpacking, 16USB port, 29Using manuals, 6WWhere to put the printer, 13

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