Contents
User manual
Operating Instructions
Hardware Guide
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read “Safety
Information” before using the machine.
Guide to the Printer
Installing the Printer and Options
Connecting the Printer
Paper and Other Media
Replacing Consumables
Cleaning the Printer
Troubleshooting
Removing Misfed Paper
Appendix
1
2
3
4
5
6
7
8
9
Operating Instructions Hardware Guide
ENGBENUS
M012-8602
Introduction
This manual contains detailed instructions and notes on the operation and use of this machine. For your
safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy
place for quick reference.
Important
Contents of this manual are subject to change without prior notice. In no event will the company be li-
able for direct, indirect, special, incidental, or consequential damages as a result of handling or oper-
ating the machine.
Do not copy or print any item for which reproduction is prohibited by law.
Copying or printing the following items is generally prohibited by local law:
bank notes, revenue stamps, bonds, stock certificates, bank drafts, checks, passports, driver's licens-
es.
The preceding list is meant as a guide only and is not inclusive. We assume no responsibility for its
completeness or accuracy. If you have any questions concerning the legality of copying or printing cer-
tain items, consult with your legal advisor.
Notes:
Some illustrations in this manual might be slightly different from the machine.
Certain options might not be available in some countries. For details, please contact your local dealer.
Depending on which country you are in, certain units may be optional. For details, please contact your
local dealer.
Caution:
Use of controls or adjustments or performance of procedures other than those specified in this manual
might result in hazardous radiation exposure.
For good print quality, the supplier recommends that you use genuine toner, maintenance kits and parts
from the supplier.
The supplier shall not be responsible for any damage or expense that might result from the use of con-
sumables (toner, maintenance kits and parts) other than genuine consumables from the supplier with
your office products.
The meanings of the symbols for the switches on this machine are as follows:
a:POWER ON.
b:POWER OFF.
Trademarks
Microsoft, Windows, Windows Server, and Windows Vista are registered trademarks of Microsoft Cor-
poration in the United States and/or other countries.
Adobe, Acrobat, Acrobat Reader, PostScript, and Reader are registered trademarks of Adobe Systems
Incorporated.
PCL® is a registered trademark of Hewlett-Packard Company.
Monotype is a registered trademark of Monotype Imaging, Inc.
IPS is a trademark or registered trademark of Zoran Corporation and/or its subsidiaries in the United
States or other countries.
Apple, Macintosh, and Mac OS are trademarks of Apple Computer, Inc., registered in the U.S. and oth-
er countries.
Other product names used herein are for identification purposes only and might be trademarks of their
respective companies. We disclaim any and all rights to those marks.
The proper names of the Windows operating systems are as follows:
The product names of Windows 2000 are as follows:
Microsoft® Windows® 2000 Professional
Microsoft® Windows® 2000 Server
Microsoft® Windows® 2000 Advanced Server
The product names of Windows XP are as follows:
Microsoft® Windows® XP Professional
Microsoft® Windows® XP Home Edition
The product names of Windows Vista are as follows:
Microsoft® Windows Vista® Ultimate
Microsoft® Windows Vista® Enterprise
Microsoft® Windows Vista® Business
Microsoft® Windows Vista® Home Premium
Microsoft® Windows Vista® Home Basic
The product names of Windows Server 2003 are as follows:
Microsoft® Windows Server® 2003 Standard Edition
Microsoft® Windows Server® 2003 Enterprise Edition
Microsoft® Windows Server® 2003 Web Edition
Microsoft® Windows Server® 2003 Datacenter Edition
The product names of Windows Server 2003 R2 are as follows:
Microsoft® Windows Server® 2003 R2 Standard Edition
Microsoft® Windows Server® 2003 R2 Enterprise Edition
Microsoft® Windows Server® 2003 R2 Datacenter Edition
The product names of Windows Server 2008 are as follows:
Microsoft® Windows Server® 2008 Standard
Microsoft® Windows Server® 2008 Enterprise
Microsoft® Windows Server® 2008 Datacenter
Note
❒PostScript 3 in this manual stands for “Adobe PostScript 3 Emulation”.
Copyright © 2009
i
TABLE OF CONTENTS
Positions of RWARNING and RCAUTION labels ..............................................1
Power Switch Symbols...............................................................................................1
Manuals for This Printer........................................................................................3
How to Read This Manual .....................................................................................4
Symbols .....................................................................................................................4
Printer Types ..........................................................................................................5
Using Manuals........................................................................................................6
Installing Manuals on Your Computer ........................................................................6
Opening Manuals .......................................................................................................7
Removing Manuals from Your Computer...................................................................8
1. Guide to the Printer
Exterior: Front View...............................................................................................9
Exterior: Rear View..............................................................................................10
Interior...................................................................................................................11
Control Panel........................................................................................................12
2. Installing the Printer and Options
Installing the Printer ............................................................................................13
Where to Put the Printer...........................................................................................13
Unpacking ................................................................................................................16
Turning the Power On ..............................................................................................21
Installing the Optional Paper Feed Unit.............................................................23
3. Connecting the Printer
Network Connection ............................................................................................27
Reading the LED Lamps ..........................................................................................28
USB Connection...................................................................................................29
4. Paper and Other Media
Supported Paper for Each Tray..........................................................................31
Paper Recommendations....................................................................................33
Loading Paper..........................................................................................................33
Storing Paper ...........................................................................................................33
Types of Paper and Other Media.............................................................................33
Paper Not Supported by This Printer .......................................................................37
Print Area .................................................................................................................38
Loading Paper......................................................................................................41
Loading Paper in Tray 1...........................................................................................41
Loading Paper in Tray 2...........................................................................................50
Loading Paper in the Bypass Tray ...........................................................................54
5. Replacing Consumables
Replacing the Print Cartridge .............................................................................59
ii
6. Cleaning the Printer
Cautions to Take When Cleaning.......................................................................65
Cleaning the Friction Pad and the Paper Feed Roller ......................................66
7. Troubleshooting
Error & Status Messages on Smart Organizing Monitor..................................69
Panel Indicator .....................................................................................................74
Printer Does Not Print .........................................................................................75
When the Printer is Directly Connected to a Computer via USB Cable ...................75
Other Printing Problems .....................................................................................78
Additional Troubleshooting................................................................................82
8. Removing Misfed Paper
When Paper is Jammed.......................................................................................83
Removing Jammed Paper from the Inner/Tray 1/Tray 2..........................................83
Removing Jammed Paper from the Bypass Tray ....................................................85
Removing Jammed Paper from the Exit Area/Duplex Unit ......................................87
9. Appendix
Moving and Transporting the Printer.................................................................93
Moving the printer in a short distance ......................................................................93
Moving over a Long Distance...................................................................................94
Disposal ................................................................................................................95
Consumables .......................................................................................................96
Print Cartridges ........................................................................................................96
Specifications.......................................................................................................97
Main Unit ..................................................................................................................97
Paper Feed Unit TK1080 .........................................................................................99
Electromagnetic Interference ...........................................................................100
INDEX....................................................................................................... 101
1
Positions of RWARNING and RCAUTION
labels
This machine has labels for RWARNING and RCAUTION at the positions
shown below. For safety, please follow the instructions and handle the machine
as indicated.
Do not incinerate toner or toner containers.
Toner dust may cause flashback when exposed to an open flame.
Do not touch the parts a label indicates.
The inside of the machine could be very hot.
Do not touch the parts a label indicates.
The inside of the machine could be very hot.
Power Switch Symbols
The meanings of the symbols for the switches on this machine are as follows:
•a:POWER ON.
BXG001
2
•b:POWER OFF.
3
Manuals for This Printer
For particular functions, see the relevant parts of the manual.
❖Safety Information
Provides information on safe usage of this printer.
To avoid injury and prevent damage to the printer, be sure to read this.
❖Quick Installation Guide
Contains procedures for removing the printer from its box, and connecting it
to a computer.
❖Hardware Guide (This manual)
Contains information about paper and procedures such as installing options,
replacing consumables, responding to error messages, and resolving jams.
❖Software Guide
Contain procedures for using this printer in a network environment, and uti-
lizing the software.
4
How to Read This Manual
Symbols
This manual uses the following symbols:
Important
Indicates points to pay attention to when using the machine, and explanations
of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure
to read these explanations.
Note
Indicates supplementary explanations of the machine's functions, and instruc-
tions on resolving user errors.
Reference
This symbol is located at the end of sections. It indicates where you can find fur-
ther relevant information.
[ ]
Indicates the names of keys and buttons.
{ }
Indicates the names of keys on the printer’s control panel.
5
Printer Types
This printer comes in two models that have different duplex functions.
When describing procedures that are model-specific, this manual refers to the
different printer models as Type 1 or Type 2. The following table describes the
model types.
❖Model types
Furthermore, the symbol is used for information that is relevant
only to the 120 V model printer, and the symbol is used for infor-
mation that is relevant only to the 220 to 240 V model printer.
❖Checking the voltage rating of your printer
• Check the label on the left side of your printer for the voltage rating.
Model type Model name Duplex Printing
Type 1 SP 3400N Manual
Type 2 SP 3410DN Automatic
BXG002
6
Using Manuals
Be sure to read this section before any other part of this manual.
• This manual uses procedures based on Windows XP as an example, unless
otherwise specified. Procedures and screens might vary depending on the op-
erating system you are using.
Installing Manuals on Your Computer
The manuals for this printer are provided as HTML and/or PDF documents on
the included CD-ROM. The format of the manuals will vary depending on the
country where the printer was bought.
Use the following procedure to install the manuals from the CD-ROM.
Important
❒System requirements for viewing the HTML manual:
• 800 × 600 pixel display resolution or greater
❒Applications for viewing the HTML manual:
•Microsoft
® Internet Explorer 4.01 Service Pack 2 or higher
• HTML manuals can also be viewed on a Macintosh
❒Applications for viewing the PDF manuals:
• Adobe Acrobat Reader or Adobe Reader
❒Install the HTML manual along with Smart Organizing Monitor. When a
printer error occurs, Smart Organizing Monitor may make reference to the
HTML manual to notify the user of the procedure to resolve the problem.
AQuit all applications currently running.
BInsert the CD-ROM into the CD-ROM drive.
If you are using a computer running a Macintosh operating system, open
“Manuals.htm” from the CD-ROM root directory.
CSelect a language for the interface and a product, and then click [OK].
DClick [Install manuals].
EFollow the instructions on the screen to complete the installation.
FClick [Finish] when the installation is completed.
GClick [Exit].
Note
❒If you are using a computer running a Windows operating system, the CD-
ROM opens automatically. However, AutoRun may not work under cer-
tain operating system settings. If this is the case, launch “setup.exe” from
the CD-ROM root directory.
7
Opening Manuals
This section describes how to open the manuals. There are three ways to view
the manuals.
Opening from the desktop icon
Follow the procedure below to open the manuals from the desktop icon.
ADouble-click the manual icon on your desktop.
The manual opens.
Opening from the [Start] menu
Follow the procedure below to open the manual from the [Start] menu.
AOn the [Start] menu, point to [All Programs], point to [Product Name], and then
click [Manual Name].
The manual opens.
Note
❒The menu options may appear differently, depending on the options cho-
sen during installation.
Opening from the CD-ROM
Follow the procedure below to open the manual from the CD-ROM.
AInsert the CD-ROM into the CD-ROM drive.
If you are using a computer running a Macintosh operating system, open
“Manuals.htm” from the CD-ROM root directory.
BSelect a language for the interface and a product, and then click [OK].
CClick [Read HTML manuals] or [Read PDF manuals], and then select the manual
you want to read.
If you want to read manuals from CD-ROM, click [Read HTML manuals].
If you want to read manuals from CD-ROM, click [Read HTML manuals] or
[Read PDF manuals].
The manual opens.
8
Note
❒If you are using a computer running a Windows operating system, the CD-
ROM opens automatically. However, AutoRun may not work under cer-
tain operating system settings. If this is the case, launch “setup.exe” from
the CD-ROM root directory.
Removing Manuals from Your Computer
Follow the procedure below to remove manuals from your computer.
AOn the [Start] menu, point to [All Programs], point to [Product Name], and then
click [Uninstall].
BFollow the instructions to remove the manual.
CClick [Finish].
Note
❒The menu options may appear differently, depending on the options cho-
sen during installation.
9
1. Guide to the Printer
Exterior: Front View
1. Control Panel
Contains keys for printer control and in-
dicators that show the printer status.
2. Stop Fences
Raise this fence to prevent paper from
falling off.
3. Output Tray
Printed paper is output here. Up to 125
sheets of plain paper can be stacked here.
4. Front Cover Release Button
Press this to open the front cover.
5. Power Switch
Use this switch to turn the power on and
off.
6. Front Cover
Open this cover to replace the print car-
tridge or remove jammed paper.
7. Tray 1
This tray can hold up to 250 sheets of
plain paper.
8. Bypass Tray Extension
Pull this out when loading a sheet that is
longer than A4 SEF on the Bypass Tray.
9. Bypass Tray
This tray can hold up to 50 sheets of plain
paper.
BXG003
Guide to the Printer
10
1
Exterior: Rear View
1. Ethernet Port
Use a network interface cable to connect
the printer to the network.
2. USB Port
Use a USB cable to connect the printer to
the host computer.
3. Rear Cover
Open this cover to remove jammed paper
or when printing on envelopes.
4. Tray 1 Rear cover
Remove this cover when you load paper
larger than A4 in the paper tray.
5. Power Socket
For connecting the power cord to the
printer.
BXG004
Guide to the Printer
12
1
Control Panel
1. {Stop/Start} key
If you press this key, the printer stops re-
ceiving data, and printing is not possible.
Press the {Stop/Start} key again to return
to the ready condition.
You can also use this key to print the con-
figuration page. To print the configura-
tion page, turn the printer off and then,
while pressing and holding this key
down, turn the printer back on, keeping
the key pressed until the Alert indicator
flashes once.
Printing starts approximately 30 seconds
after the Alert indicator starts flashing.
2. {Job Reset} key
Press this key to cancel a job that is print-
ing out.
You can also use this key to print a test
page. To print the test page, turn the
printer off and then, while pressing and
holding this key down, turn the printer
back on, keeping the key pressed until
the Alert indicator flashes once.
Printing starts approximately 30 seconds
after the Alert indicator starts flashing.
3. Alert Indicator
Lights up whenever a printer error oc-
curs. Use Smart Organizing Monitor to
check the error.
4. Ready Indicator
Lights up when the printer is ready to re-
ceive data from a computer. Flashes
when the printer is warming up or re-
ceiving data.
5. Replace Print Cartridge Indicator
Blinks when the toner amount is ap-
proaching exhaustion. Lights up when
the toner is empty.
6. Load Paper Indicator
Lights up when a paper tray is empty or
unattached.
Reference
For printing the configuration page, see Software Guide.
ASH021S
13
2. Installing the Printer and
Options
Installing the Printer
This section describes how to install the printer and perform settings after instal-
lation.
Where to Put the Printer
The printer’s location should be carefully chosen because environmental condi-
tions greatly affect its performance.
R
WARNING:
•The supplied power cord is for use with this equipment only. Do not
use with other appliances. Doing so may result in fire, electric shock,
or injury.
•Keep the machine away from flammable liquids, gases, and aerosols.
A fire or an electric shock might occur.
•The wall outlet shall be installed near the machine and shall be easily
accessible.
•Connect the machine only to the power source described in this man-
ual. Connect the power cord directly into a wall outlet and do not use
an extension cord. Do not damage, break or make any modifications
to the power cord. Do not place heavy objects on it. Do not pull it hard
nor bend it more than necessary. These actions could cause an elec-
tric shock or fire.
•Power cords that are damaged, broken, modified, trapped under
heavy objects, pulled hard, or bent severely are electric shock and fire
hazards.
•Touching the prongs of the power cable's plug with anything metallic
constitutes a fire and electric shock hazard.
•Keep the polythene materials (bags, gloves, etc.) supplied with this
machine away from babies and small children at all times. Suffocation
can result if polythene materials are brought into contact with the
mouth or nose.
Installing the Printer and Options
14
2
R
CAUTION:
❖Space Required for Installation
The recommended (or minimum) space requirements are as follows:
•Keep the machine away from humidity and dust. Otherwise a fire or an
electric shock might occur. Do not place the machine on an unstable or tilt-
ed surface. If it topples over, an injury might occur.
•Keep the machine in an area that is within optimum environmental condi-
tions. Operating the machine in an environment that is outside the recom-
mended ranges of humidity and temperature can cause an electrical fire
hazard. Keep the area around the socket free of dust. Accumulated dust
can become an electrical fire hazard.
•Make sure the room where you are using the machine is well ventilated and
spacious. Good ventilation is especially important when the machine is
used heavily.
•Machine sound levels exceeding > 65.8dB (A) are not suitable for desk
work environments, so place the machine in another room.
•When new, electrical devices containing volatile materials will normally re-
lease emissions into the air of their vicinity. For this reason, for the first few
days after installation of a new device, strong ventilation inside the room
where it is placed is necessary.
BXG007
Installing the Printer
15
2
❖Optimum Environmental Conditions
Permissible and recommended temperature and humidity ranges are as fol-
lows:
• White area: Permissible Range
• Gray area: Recommended Range
Note
❒To avoid build up of ozone, be sure to locate this machine in a large, well
ventilated room that has an air turnover of more than 30 m3/hr/person.
❒When you use this machine for a long time in a confined space without
good ventilation, you may detect an odd smell. To keep the workplace
comfortable, we recommend that you keep it well ventilated.
❖Environments to Avoid
Important
❒Areas exposed to direct sunlight or strong light
❒Dusty areas
❒Areas with corrosive gases
❒Areas that are excessively cold, hot, or humid
❒Areas directly exposed to currents of hot, cold, or room-temperature air
from air conditioners
❒Areas directly exposed to radiant heat from heaters
❒Locations near air conditioners, heaters, or humidifiers
❒Locations near other electronic equipment
❒Locations subject to frequent strong vibration
❖Power Source
Connect the power cable to a power source of the following specification:
• : 120 V, 60 Hz, 10 A or more (when fully equipped)
• : 220-240 V, 50/ 60 Hz, 5 A or more (when fully equipped)
BSP023S
Installing the Printer and Options
16
2
Unpacking
To protect it from shock and vibration during transit, this printer comes pack-
aged in cushioning foam and secured with tape. Remove these protective mate-
rials after bringing the printer to where it will be installed.
R
WARNING:
R
CAUTION:
Important
❒Removed tape is dirty. Be careful not to let it touch your hands or clothes.
❒Leave the tape holding the paper feed tray and cover in place while moving
the printer.
❒Lower the printer slowly and carefully to prevent trapping your hands.
❒Do not grip on the tray area when lifting the printer.
❒Do not allow paper clips, staples, or other small metallic objects to fall inside
the printer.
❒Keep the uncovered print cartridge away from direct sunlight.
•Do not incinerate used toner or toner containers. Toner dust might ig-
nite when exposed to an open flame. Dispose of used toner containers
in accordance with local regulations.
•Do not store toner, used toner, or toner containers in a place with an
open flame. The toner might ignite and cause burns of a fire.
•Keep toner (used or unused) and toner containers out of reach of children.
•If toner or used toner is inhaled, gargle with plenty of water and move into
a fresh air environment. Consult a doctor if necessary.
•If toner or used toner gets into your eyes, flush thoroughly with eyewash or
water. Consult a doctor if necessary.
•If toner or used toner is swallowed, dilute by drinking a large amount of wa-
ter. Consult a doctor if necessary.
•The printer weighs approximately 12 kg (26.4 lb.). When moving the ma-
chine, use the inset grips on both sides, and lift slowly. The machine will
break or cause injury if dropped.
Installing the Printer
17
2
❒Do not touch the print cartridge's photo conductor.
ATake out the printer from the box, and then remove the plastic bag.
BLift the printer by using the inset grips on both sides of the printer.
BSP024S
BXG010
Installing the Printer and Options
18
2
CRemove the protective materials attached on the printer's exterior.
The actual printer may come with protective materials attached in different
positions. Make sure to check the printer's exterior for all protective materials,
and remove them completely.
DPush the side button to open the front cover, and then carefully lower it.
BXG011
BXG012
BXG013
Installing the Printer
19
2
ERemove the protective material attached inside the printer.
FUnpack the print cartridge. Then, place it on a flat surface, and remove the
protection sheet.
Shake the print cartridge from side to side five or six times.
BXG014
BSP037S
BSP038S
Installing the Printer and Options
20
2
GSlide the print cartridge in horizontally. When the cartridge can go no fur-
ther, raise it slightly and push it fully in. Then push down on the cartridge
until it clicks into place.
HUsing both hands, carefully push up the front cover until it closes.
ICarefully pull tray 1, and then pull out with both hands.
BXG017
BXG018
BXG204
Installing the Printer
21
2
JRemove the protective material attached inside the tray.
KCarefully push tray 1 straight into the printer.
LPull out and raise the stop fence.
Turning the Power On
Follow the procedure below to turn the power on.
R
WARNING:
Important
❒Make sure the power cable is plugged securely into the wall outlet.
•Plug and unplug the power cable with dry hands, or an electric shock
could occur.
BXG205
BXG210
BXG019
Installing the Printer and Options
22
2
❒Turn the power switch off when plugging and unplugging the power plug.
❒Do not turn off the power switch until initializing is completed. Doing so re-
sults in malfunction.
APlug in the power cable.
BTurn the power switch to ”aOn”.
The Ready indicator on the control panel lights up.
Note
❒Wait until the Ready indicator turns on.
❒The printer may make a noise while initializing. This noise does not indi-
cate a malfunction.
❒To turn off the power, turn the power switch to “b Off”.
BXG020
BXG020
BXG022
Installing the Optional Paper Feed Unit
23
2
Installing the Optional Paper Feed Unit
This section describes how to install the optional paper feed unit.
R
WARNING:
R
CAUTION:
Important
❒Tray 1 is required to print using the optional paper feed unit. Without Tray 1,
paper jams will occur.
❒Certain options might not be available in some countries. For details, contact
your local dealer.
❒Do not grip the tray areas when moving the printer.
ACheck the package contains the paper feed unit.
BTurn off the power, and then unplug the printer's power cord from the wall
outlet.
•Touching the prongs of the power cable's plug with anything metallic
constitutes a fire and electric shock hazard.
•The printer weighs approximately 12 kg (26.4 lb.). When moving the printer,
use the inset grips on both sides, and lift slowly in pairs. The printer will
break or cause injury if dropped.
•Lifting the paper feed unit carelessly or dropping may cause injury.
•It is dangerous to handle the plug with wet hands. Doing this may result in
receiving an electric shock.
•Before moving the printer, unplug the power cord from the wall outlet. If the
cord is unplugged abruptly, it could become damaged. Damaged plugs or
cords can cause an electrical or fire hazard.
BXG206
Installing the Printer and Options
24
2
CRemove the protective material attached inside the tray.
DLift the printer using the inset grips on both sides.
EThere are three upright pins on the optional paper feed unit. Align them
with the holes on the underside of the printer, and then carefully lower the
printer onto them.
FAfter installing the option, print the configuration page to confirm the in-
stallation.
If it is installed properly, “Tray 2” will appear under “Tray Info” on the con-
figuration page.
Note
❒When moving the printer, remove the optional paper feed unit.
BXG205
BXG010
BXG024
Installing the Optional Paper Feed Unit
25
2
❒After installing the optional paper feed unit, select tray 2 in the printer
driver. For details, see the printer driver Help.
❒If the optional paper feed unit is not installed properly, reinstall it follow-
ing this procedure. If you cannot install it properly even after attempting
reinstallation, contact your sales or service representative.
Reference
For loading paper into the paper tray, see p.41 “Loading Paper”.
For printing the configuration page, see Software Guide.
When adjusting the printing position, see Software Guide.
Installing the Printer and Options
26
2
27
3. Connecting the Printer
Network Connection
Follow the procedure below to connect the printer to a computer through a net-
work. Prepare the hub and other network devices before connecting the
10BASE-T or 100BASE-TX cable to the printer's Ethernet port.
R
CAUTION:
Important
❒Use shielded Ethernet cable. Unshielded cables create electromagnetic inter-
ference that could cause malfunctions.
❒The Ethernet cable is not supplied with this printer. Select your cable accord-
ing to the network environment.
AConnect the Ethernet cable to the Ethernet port.
BConnect the cable to the network (e.g., a network hub).
Reference
For details about network environment settings, see Software Guide.
For details about installing printer drivers for network connection, see
Software Installation Guide for Network Connection.
•Do not connect the Ethernet port of the printer to a network that may supply
excess voltage, such as a telephone line. Doing so may result in fire or elec-
tric shock.
BXG026
Connecting the Printer
28
3
Reading the LED Lamps
1. Yellow: Lights up when 10BASE-
T connection is properly estab-
lished. Flashes when data is being
transmitted.
2. Green: Lights up when 100BASE-
TX connection is properly estab-
lished. Flashes when data is being
transmitted.
BSP048S
USB Connection
29
3
USB Connection
Important
❒USB 2.0 interface cable is not supplied. Obtain a USB cable that is correct for
the computer you are using.
❒USB connection is possible under Windows 2000/XP/Vista, Windows Server
2003/2003 R2/2008, and Mac OS X.
❒USB connection with Macintosh is only possible via the printer's USB port.
AConnect the square-shaped connector of the USB 2.0 cable to the USB port.
BConnect the opposite end's flat connector to your computer's USB interface
or USB hub.
Reference
For details about installing printer drivers for USB connection, see Soft-
ware Guide.
BXG025
Connecting the Printer
30
3
31
4. Paper and Other Media
Supported Paper for Each Tray
This section describes the type, size, and weight of paper that can be loaded into
each tray. The capacity of each paper tray is also provided.
Note
❒All paper must be set vertically, regardless of the paper size.
❖Tray 1
❖Tray 2 (option)
Type Size Weight Capacity
Plain paper
Thin paper
Thick paper 1
Thick paper 2
Recycled paper
Color paper
Preprinted paper
Prepunched paper
Letterhead
Bond paper
Cardstock
Label paper
A4
B5 JIS
A5
B6-S
A6
Legal (81/2 " × 14 ")
Letter (81/2 " × 11 ")
Half Letter-S (5 1/2" × 81/2")
Executive (71/4 " × 101/2 ")
8 " × 13 "
81/2" × 13 "
Folio (81/4 " × 13 ")
16K (195 × 267 mm)
Custom size:
100 to 216 mm in width,
148 to 356 mm in length
(3.94 to 8.50 inches in width,
5.83 to 14.02 inches in length)
52 to 162 g/m2
(13.8 to 43.0 lb.)
250
(80 g/m2, 20 lb.)
Type Size Weight Capacity
Plain paper
Thin paper
Thick paper 1
Recycled paper
Color paper
Preprinted paper
Prepunched paper
Letterhead
A4
B5 JIS
A5
Legal (81/2" × 14")
Letter (81/2 " × 11 ")
Half Letter-S (51/2" × 81/2")
60 to 105 g/m2
(16.0 to 28.0 lb.)
250
(80 g/m2, 20 lb.)
Paper and Other Media
32
4
❖Bypass tray
Note
❒The number of sheets that can be printed in one minute may become lower
than normal when printing on Legal size paper.
Type Size Weight Capacity
Plain paper
Thin paper
Thick paper 1
Thick paper 2
Recycled paper
Color paper
Preprinted paper
Prepunched paper
Letterhead
Bond paper
Cardstock
Label paper
OHP transparencies
Envelope
A4
B5 JIS
A5
B6-S
A6
Legal (81/2 " × 14 ")
Letter (81/2 " × 11 ")
Half Letter-S (5 1/2" × 81/2")
Executive (71/4 " × 101/2 ")
16K (195 mm × 267 mm)
Com 10 (41/8" × 91/2")
Monarch (37/8" × 71/2")
C5 Env (162 × 229 mm)
C6 Env (114 × 162 mm)
DL Env (110 × 220 mm)
Custom size:
90 to 216 mm in width,
140 to 356 mm in length
(3.54 to 8.50 inches in width,
5.51 to 14.02 inches in length)
52 to 162 g/m2
(13.8 to 43.0 lb.)
50
(80 g/m2, 20 lb.)
Paper Recommendations
33
4
Paper Recommendations
Loading Paper
Important
❒Do not use ink-jet printer paper because it may stick to the fusing unit and
cause a paper misfeed.
❒When printing on OHP transparencies that have a print side, load them with
the print side over on the bypass tray. Not taking this precaution may cause
them to stick to the fusing unit and cause misfeeds.
❒Set the paper as described below
• Tray 1: Print side facing down
• Paper Feed Unit (Tray 2): Print side facing down
• Bypass Tray: Print side facing up
❒Print quality cannot be guaranteed if paper other than the ones recommended
is used. For more information about recommended paper, contact your sales
or service representative.
❒Do not use paper that has already been printed onto by other printers.
❒Specify the paper size and type using Smart Organizing Monitor.
❒The remaining paper indicator on the left front side of the paper tray shows
approximately how much paper is remaining.
Storing Paper
• Paper should always be stored properly. Improperly stored paper might re-
sult in poor print quality, paper misfeeds, or printer damage. Recommenda-
tions are as follows:
• Avoid storing paper in humid areas.
• Avoid exposing paper to direct sunlight.
• Store on a flat surface.
• Keep paper in the package in which the paper came.
Types of Paper and Other Media
This section provides information about the types of paper supported by this
printer and cautions for use.
Setting the paper type
Use the printer driver or Smart Organizing Monitor to specify the paper type
you want to use.
Paper and Other Media
34
4
❖Printer driver
On the printer driver screen, click the [Paper] tab, and then select a paper type
under [Paper Type:].
❖Smart Organizing Monitor
In the Smart Organizing Monitor dialog box, click the [User Tools] tab, and
then click the [Printer Configuration] button.
In the dialog box that appears, click the [Paper Input] tab, and then select the
paper type from the [Paper Type:] list for [Tray 1] and/or [Tray 2].
Types of paper
❖Plain paper
❖Thick paper
❖Thin paper
Item Description
Paper thickness 65 to 99 g/m2 (17.1 to 26.5 lb.)
Supported paper tray Any input tray can be used.
Duplex supported size A4, Legal (81/2 " × 14 "), Letter (81/2" × 11 ")
Item Description
Paper thickness 100 to 162 g/m2 (26.6 to 43.0 lb.)
•[Thick Paper 1]: 100 to 130 g/m2 (26.6 to 34.6 lb.)
•[Thick Paper 2]: 131 to 162 g/m2 (34.7 to 43.0 lb.)
Supported paper tray • [Thick Paper 1]: Any input tray can be used (however, tray
2 only supports thick paper weighing 100 to 105 g/m2,
26.6 to 28.0 lb.).
•[Thick Paper 2]: Tray 1 and bypass tray
Duplex supported size •[Thick Paper 1] (thick paper weighing 100 to 105 g/m2, 26.6
to 28.0 lb., only): A4, Legal (81/2 " × 14 "), Letter (81/2 " ×
11 ")
•[Thick Paper 2]: None
Notes • The number of sheets that can be printed in one minute is
approximately half that of plain paper.
• The number of sheets that can be printed in one minute
may become lower than normal when printing on paper
of the following sizes: A4, Legal (81/2 " × 14 "), Letter (81/2
" × 11 "), 8 " × 13 ", 81/2 " × 13 ", Folio (81/4 " × 13 "), or 16K
(195 × 267 mm).
• When using 135 g/m2 (35.9 lb.) or heavier paper, prints
may be output with strong curls.
• When using 135 g/m2 (35.9 lb.) or heavier paper, take
prints from the output tray frequently.
Paper Recommendations
35
4
❖Recycled paper
❖Color paper
❖Preprinted paper
❖Prepunched paper
❖Letterhead
Item Description
Paper thickness 52 to 64 g/m2 (13.8 to 17.0 lb.)
Supported paper tray Any input tray can be used (however, tray 2 only supports
thin paper weighing 60 to 64 g/m2, 16.0 to 17.0 lb.).
Duplex supported size A4, Legal (81/2 " × 14 "), Letter (81/2 " × 11 ")
Item Description
Paper thickness 75 to 90 g/m2 (20 to 24.0 lb.)
Supported paper tray Any input tray can be used.
Duplex supported size A4, Legal (81/2 " × 14 "), Letter (81/2 " × 11 ")
Notes If the paper thickness is outside the specified range, select
[Thin Paper], [Thick Paper 1] or [Thick Paper 2].
Item Description
Paper thickness 75 to 90 g/m2 (20 to 24.0 lb.)
Supported paper tray Any input tray can be used.
Duplex supported size A4, Legal (81/2 " × 14 "), Letter (81/2 " × 11 ")
Notes If the paper thickness is outside the specified range, select
[Thin Paper], [Thick Paper 1] or [Thick Paper 2].
Item Description
Paper thickness 75 to 90 g/m2 (20 to 24.0 lb.)
Supported paper tray Any input tray can be used.
Duplex supported size A4, Legal (81/2 " × 14 "), Letter (81/2 " × 11 ")
Notes If the paper thickness is outside the specified range, select
[Thin Paper], [Thick Paper 1] or [Thick Paper 2].
Item Description
Paper thickness 75 to 90 g/m2 (20 to 24.0 lb.)
Supported paper tray Any input tray can be used.
Duplex supported size A4, Legal (81/2 " × 14 "), Letter (81/2 " × 11 ")
Notes If the paper thickness is outside the specified range, select
[Thin Paper], [Thick Paper 1] or [Thick Paper 2].
Paper and Other Media
36
4
❖Bond paper
❖Cardstock
❖Label paper
Item Description
Paper thickness 75 to 90 g/m2 (20 to 24.0 lb.)
Supported paper tray Any input tray can be used.
Duplex supported size A4, Legal (81/2 " × 14 "), Letter (81/2 " × 11 ")
Notes Paper that has a thickness outside the specified range cannot
be printed onto.
Item Description
Paper thickness 105 to 160 g/m2 (28.0 to 42.6 lb.)
Supported paper tray Tray 1 and bypass tray
Duplex supported size None
Notes • The number of sheets that can be printed in one minute is
approximately half that of plain paper.
• When using 135 g/m2 (35.9 lb.) or heavier paper, prints
may be output with strong curls.
• When using 135 g/m2 (35.9 lb.) or heavier paper, take
prints from the output tray frequently.
• If the paper thickness is outside the specified range, select
[Plain Paper] or [Thick Paper 1].
Item Description
Paper thickness 105 to 160 g/m2 (28.0 to 42.6 lb.)
Supported paper tray Tray 1 and bypass tray
Duplex supported size None
Notes • The number of sheets that can be printed in one minute is
approximately half that of plain paper.
• When using 135 g/m2 (35.9 lb.) or heavier paper, prints
may be output with strong curls.
• When using 135 g/m2 (35.9 lb.) or heavier paper, take
prints from the output tray frequently.
• Paper thicker than 160 g/m2 cannot be printed onto.
Item Description
Supported paper tray Tray 1 and bypass tray
Duplex supported size None
Paper Recommendations
37
4
❖OHP transparencies
❖Envelope
Paper Not Supported by This Printer
Avoid using the following paper as they are not supported by this printer.
• Paper meant for an ink-jet printer
• Bent, folded, or creased paper
Notes • The number of sheets that can be printed in one minute is
approximately half that of plain paper.
• Avoid using adhesive label paper on which glue is ex-
posed.
Glue may stick to the inner parts of the printer, which can
cause paper feed problems, deterioration in print quality,
or premature wear of the print cartridge's photo conduc-
tor unit.
Item Description
Supported paper tray Bypass tray
Duplex supported size None
Notes • When loading OHP transparencies, take care not to load
them upside down. Doing so may cause a malfunction.
• It is recommended to place one sheet at a time.
• Make sure to fan OHP transparencies every time before
printing. Leaving OHP transparencies loaded in the by-
pass tray may cause them to stick together and result in a
misfeed.
• If multiple OHP transparencies are fed at the same time,
load them one by one.
• When printing on OHP transparencies, remove the trans-
parencies one by one as they are output.
Item Description
Supported paper tray Bypass tray
Duplex supported size None
Notes • Avoid using self-adhesive envelopes. They may cause
printer malfunctions.
• The number of envelopes that can be printed in one
minute is approximately half that of plain paper.
• If printed envelopes come out badly creased, load the en-
velopes in the opposite direction. Also, configure the
printer driver to rotate the print object 180 degrees.
For details about changing the loading orientation, see
the printer driver Help.
Item Description
Paper and Other Media
38
4
• Curled or twisted paper
• Torn paper
• Wrinkled paper
• Damp paper
• Paper that is dry enough to emit static electricity
• Paper that has already been printed onto, except a preprinted letterhead.
Malfunctions are especially likely when using paper printed on by other than
a laser printer (e.g. monochrome and color copiers, ink-jet printers, etc.)
• Special paper, such as thermal paper, aluminum foil, carbon paper and con-
ductive paper
• Paper whose weight is heavier or lighter than the limitation
• Paper with windows, holes, perforations, cutouts, or embossing
• Adhesive label paper on which the adhesive underlayer or base paper is ex-
posed
• Paper with clips or staples
• Do not use ink-jet printer paper because it may stick to the fusing unit and
cause a paper jam.
• Do not use paper that has already been printed onto by other printers.
Note
❒Even supported types of paper may cause paper jams or malfunctions if the
paper is not in good condition.
Print Area
The following shows the print area for this printer. Be sure to set the print mar-
gins correctly by the application.
Paper Recommendations
39
4
❖Paper
APrint area
BFeed direction
CApproximately 4.2 mm (0.17 inches)
DApproximately 4.2 mm (0.17 inches)
Note
❒The print area may vary depending on the paper size, printer language
and printer driver settings.
❖Envelope
APrint area
BFeed direction
CApproximately 4.2 mm (0.17 inches)
DApproximately 4.2 mm (0.17 inches)
BSP056S
BSP057S
Paper and Other Media
40
4
Note
❒The print area may vary depending on the paper size, printer language
and printer driver settings.
❒For better print quality, we recommend the right, left, top, and bottom
print margins to be at least 15 mm (0.6 inches) each.
Loading Paper
41
4
Loading Paper
This section describes how to load paper into the paper tray and bypass tray.
R
CAUTION:
Loading Paper in Tray 1
The following example explains the loading procedure for the standard paper
tray (Tray 1). The same procedure can be used for the optional paper feed unit.
Important
❒Make sure paper is not stacked above the limit mark inside the tray. Misfeeds
might occur.
❒After loading paper in the tray, specify the paper type and size using Smart
Organizing Monitor.
❒Do not mix different types of paper in the same paper tray.
❒Do not move the side paper guides forcefully. Doing so can damage the tray.
❒Do not move the end paper guide forcefully. Doing so can damage the tray.
❒When inserting the tray, make sure it is not slanted. Inserting it at a slant can
damage the printer.
❒Fan the paper thoroughly before loading it in the paper tray.
ACarefully pull tray 1, and then pull out with both hands.
Place the tray on a flat surface.
•Do not pull out the paper tray forcefully. If you do, the tray might fall and
cause an injury.
BXG031
Paper and Other Media
42
4
BPinch the clip on the side paper guide and slide it to match the standard
size.
When loading custom size paper, position the paper guide slightly wider
than the actual paper size.
BXG032
BXG104
Loading Paper
43
4
CPinch the end paper guide and slide it inward to match the standard size.
When loading custom size paper, position the paper guide slightly wider
than the actual paper size.
DLoad the new paper stack print side down.
Make sure paper is not stacked higher than the upper limit marked inside the
tray.
Slide the guides inward, until they are flush against the paper's sides.
BXG105
BXG106
BXG036
Paper and Other Media
44
4
Make sure the paper is not stacked higher than the projection on the side pa-
per guides.
ECheck there are no gaps between the paper and the paper guides; both side
and end paper guides.
If there is a gap between the paper and the end paper guide, as in the example
below, the paper might not feed in correctly.
BSP065S
BXG109
BXG108
Loading Paper
45
4
FCarefully push tray 1 straight into the printer.
To avoid paper jams, make sure the tray is securely inserted.
Note
❒The remaining paper indicator on the left front side of the paper tray
shows approximately how much paper is remaining.
Reference
For details about paper types supported by the printer, see p.31 “Support-
ed Paper for Each Tray”.
For details about the paper settings, see p.33 “Types of Paper and Other
Media”.
Loading legal size paper
This section explains how to load Legal size paper into the printer.
The same procedure applies to A4 paper (297 mm) or larger.
Important
❒Do not move the side paper guides forcefully. Doing so can damage the tray.
❒Do not move the end paper guide forcefully. Doing so can damage the tray.
❒When inserting the tray, make sure it is not slanted. Inserting it at a slant can
damage the printer.
❒Fan the paper thoroughly before loading it in the paper tray.
BXG040
Paper and Other Media
46
4
ARemove the tray 1 rear cover by pushing its center.
BCarefully pull tray 1, and then pull out with both hands.
Place the tray on a flat surface.
CRelease the extender locks on both sides of the tray, and then pull out the
extender until it clicks.
BXG041
BXG031
BXG211
Loading Paper
47
4
After extension, make sure the extender's inner surface and the scale are
aligned.
DLock the extender in the extended position.
BSP070S
BXG212
Paper and Other Media
48
4
EPinch the clip on the side paper guide, and then slide it to match the stand-
ard size.
FPinch the end paper guide and slide it inward to match the Legal paper size.
GLoad the new paper stack print side down.
BXG103
BXG104
BXG214
BXG106
Loading Paper
49
4
Make sure paper is not stacked higher than the upper limit marked inside the
tray.
Slide the guides inward, until they are flush against the paper's sides.
Make sure the paper is not stacked higher than the projection on the side pa-
per guides.
HCheck there are no gaps between the paper and the paper guides; both side
and end paper guides.
BXG107
BSP065S
BXG109
Paper and Other Media
50
4
If there is a gap between the paper and the end paper guide, as in the example
below, the paper might not feed in correctly.
ICarefully push tray 1 straight into the printer.
To avoid paper jams, make sure the tray is securely inserted.
Note
❒The remaining paper indicator on the left front side of the paper tray
shows approximately how much paper is remaining.
Reference
For details about paper types supported by the printer, see p.31 “Support-
ed Paper for Each Tray”.
For details about the paper settings, see p.33 “Types of Paper and Other
Media”.
Loading Paper in Tray 2
The following example explains the loading procedure for tray 2.
BXG108
BXG040
Loading Paper
51
4
APull tray 2, and then pull it out with both hands.
Place the tray on a flat surface.
BPinch the clips on the side paper guide, and then slide it to match the paper
size.
BXG048
BXG032
Paper and Other Media
52
4
CPinch the clip on the end paper guide and slide it inward to match the paper
size.
When loading custom size paper, position the paper guide slightly wider
than the actual paper size.
DLoad the new paper stack print side down.
Make sure paper is not stacked higher than the upper limit marked inside the
tray.
BXG105
BXG106
BXG036
Loading Paper
53
4
Make sure the paper is not stacked higher than the projection on the side pa-
per guides.
ECheck there are no gaps between the paper and the paper guide; both side
and end paper guides.
FCarefully push tray 1 straight into the printer.
Note
❒The remaining paper indicator on the left front side of the paper tray
shows approximately how much paper is remaining.
BSP065S
BXG109
BXG049
Paper and Other Media
54
4
Loading Paper in the Bypass Tray
Important
❒Set the size and direction of the loaded paper using Smart Organizing Moni-
tor or the printer driver. Make sure the settings do not conflict. Otherwise, the
paper may jam or the print quality may be affected.
❒Load paper with the print side up, and in the short-edge feed direction.
❒If paper is curled, straighten it before loading, by bending it the paper in the
opposite direction to the curl, for example.
❒Do not load paper while the printer is printing.
❒You cannot load paper when the printer is in Energy Saver mode. To disable
Energy Saver mode, click the {Stop/Start} key on the control panel.
AOpen the bypass tray.
If you load A4 (297 mm) or larger size paper, pull out the bypass tray exten-
sion.
BXG050
BXG051
Loading Paper
55
4
BSlide the side guides outward, then load paper with the print side up, and
push in until it stops against the printer.
CAdjust the side guides to the paper width.
Note
❒After loading paper in the tray, specify the paper type and size using Smart
Organizing Monitor or the printer driver.
Reference
For details about supported types of paper, see p.31 “Supported Paper for
Each Tray”.
For details about specifying the paper type and size, see Software Guide.
Loading envelopes
R
CAUTION:
Important
❒Before printing on envelopes, make sure to lower the levers on the printer
rear, inside the rear cover, to avoid envelopes coming out creased. Also, raise
the levers back to their original positions after printing. Leaving the levers
lowered can cause print quality problems when printing on paper other than
envelopes.
•The inside of this machine becomes very hot. Do not touch parts labelled
“v” (indicating a hot surface).
BXG052
BXG053
Paper and Other Media
56
4
❒Avoid using self-adhesive envelopes. They may cause printer malfunctions.
❒Check there is no air in the envelopes before loading.
❒You can print on envelopes with flaps folded or unfolded. When using enve-
lopes with flaps folded, check that the flaps are folded properly.
❒Load only one size and type of envelope at a time.
❒Before loading envelopes, flatten their leading edges (the edge going into the
printer) by running a pencil or ruler across them.
❒Some kinds of envelope might cause misfeeds, wrinkles or print poorly.
❒Print quality on envelopes may be uneven if parts of an envelope have differ-
ent thicknesses. Print one or two envelopes to check print quality.
❒In a hot and humid environment, the envelope might be output creased or im-
proper printing quality.
AOpen the bypass tray.
BSlide the side guides outward, then load envelopes with the print side up,
and push in until it stops against the printer.
You can print on envelopes with flaps folded or unfolded. When using enve-
lopes with flaps folded, check that the flaps are folded properly and there is
no air inside.
BXG050
BXG054
Loading Paper
57
4
CAdjust the side guides to the envelope width.
DOpen the rear cover.
ELower the green levers on both sides.
Make sure to raise the levers back to their original positions after printing.
BXG055
BXG069
BXG056
Paper and Other Media
58
4
FClose the rear cover.
Note
❒After loading envelopes in the tray, specify the paper type and size using
Smart Organizing Monitor or the printer driver.
❒Be sure to load envelopes so that their flaps are on the left. If you do not,
the envelopes will become creased.
❒If printed envelopes come out badly creased, load the envelopes in the op-
posite direction, and then rotate the print object by 180 degrees using the
printer driver before printing. For details, see the printer driver Help.
Reference
For details about supported types of paper, see p.31 “Supported Paper for
Each Tray”.
For details about specifying the paper type and size, see Software Guide.
BXG071
59
5. Replacing Consumables
Replacing the Print Cartridge
R
WARNING:
R
CAUTION:
Important
❒Store print cartridges in a cool dark place.
❒Actual printable numbers vary depending on image volume and density,
number of pages printed at a time, paper type and size, and environmental
conditions such as temperature and humidity. Toner quality degrades over
time. Early replacement of the print cartridge might be necessary. Therefore,
we recommend you always keep a new print cartridge ready.
❒For good print quality, the supplier recommends that you use genuine toner
from the supplier.
❒The supplier shall not be responsible for any damage or expense that might
result from the use of parts other than genuine parts from the supplier with
your office products.
•Do not incinerate used toner or toner containers. Toner dust might ig-
nite when exposed to an open flame. Dispose used toner containers in
accordance with local regulations.
•Do not store toner, used toner, or toner containers in a place with an
open flame. The toner might ignite and cause burns of a fire.
•Keep the polythene materials (bags, gloves, etc.) supplied with this
machine away from babies and small children at all times. Suffocation
can result if polythene materials are brought into contact with the
mouth or nose.
•Keep toner (used or unused) and toner containers out of reach of children.
•If toner or used toner is inhaled, gargle with plenty of water and move into
a fresh air environment. Consult a doctor if necessary.
•Avoid getting toner on your clothes or skin when removing a paper jam or
replacing toner. If your skin comes into contact with toner, wash the affected
area thoroughly with soap and water.
•If toner gets on your clothing, wash with cold water. Hot water will set the
toner into the fabric and may make removing the stain impossible.
•If toner or used toner gets into your eyes, flush thoroughly with eyewash or
water. Consult a doctor if necessary.
•If toner or used toner is swallowed, dilute by drinking a large amount of wa-
ter. Consult a doctor if necessary.
•The inside of this machine becomes very hot. Do not touch parts labelled
“v” (indicating a hot surface).
Replacing Consumables
60
5
❖When to replace the print cartridge
If the Alert indicator or Replace Print Cartridge indicator on the control pan-
el light up, or the following message appears on the Smart Organizing Mon-
itor dialog box, replace the print cartridge.
“No Toner.”
“No Toner or Waste Toner full.”
Important
❒Do not allow paper clips, staples, or other small metallic objects to fall inside
the printer.
❒Do not expose the print cartridge without its cover to direct sunlight for a
long time.
❒Do not touch the print cartridge's photo conductor unit.
❒If toner runs out, you cannot print until the print cartridge is replaced.
AIf paper is loaded in the bypass tray, remove the paper and close the bypass
tray.
BPush the side button to open the front cover, and then carefully lower it.
BSP024S
BXG057
Replacing the Print Cartridge
61
5
CCarefully pull out the print cartridge horizontally, holding its center.
• Do not shake the removed print cartridge. Doing so can cause remaining
toner to leak.
• Place the old print cartridge on paper or similar material to avoid dirtying
your workspace.
DTake the new print cartridge out of the box, and then take it out of the plas-
tic bag.
EPlace the print cartridge on a flat surface, and then remove the protection
sheet.
BXG058
BSP195S
BSP037S
Replacing Consumables
62
5
FHold the print cartridge and shake it from side to side five or six times.
Even distribution of toner within the bottle improves print quality.
GSlide the print cartridge in horizontally. When the cartridge can go no fur-
ther, raise it slightly and push it fully in. Then push down on the cartridge
until it clicks into place.
HCarefully push up the front cover until it closes. Be careful not to trap your
fingers.
Wait while the toner loads.
To avoid malfunction, do not turn off the power while the Ready indicator on
the control panel is blinking.
BSP038S
BXG060
BXG061
Replacing the Print Cartridge
63
5
IPut the protective sheet you removed in step E on the old print cartridge.
Then, put the old print cartridge into the bag, and then put it into the box.
Note
❒Make sure to cover the old print cartridge with the protective cover for re-
cycling and environmental purposes.
❒Comply with the print cartridge Recycling Program, whereby used print
cartridges are collected for processing. For details, ask your sales or service
representative.
BSP117S
Replacing Consumables
64
5
65
6. Cleaning the Printer
Cautions to Take When Cleaning
R
WARNING:
R
CAUTION:
Clean the printer periodically to maintain fine printing.
Dry wipe the exterior with a soft cloth. If dry wiping is not enough, wipe with a
soft, wet cloth that is wrung out well. If you still cannot remove the stain or
grime, use a neutral detergent, and then wipe over with a well-wrung wet cloth,
dry wipe, and let it dry.
Important
❒To avoid deformation, discoloration, or cracking, do not use volatile chemi-
cals, such as benzine and thinner, or spray insecticide on the printer.
❒If there is dust or grime inside the printer, wipe with a clean, dry cloth.
❒You must disconnect the plug from the wall outlet at least once a year. Clean
away any dust and grime from the plug and outlet before reconnecting. Ac-
cumulated dust and grime pose a fire hazard.
❒Do not allow paper clips, staples, or other small metallic objects to fall inside
the printer.
•Do not attempt any maintenance or troubleshooting other than that
mentioned in this manual. This machine contains a laser beam gener-
ator and direct exposure to laser beams can cause permanent eye
damage.
•The inside of this printer becomes very hot. Do not touch parts labelled “v”
(indicating a hot surface).
•Be sure to disconnect the plug from the wall outlet and clean the prongs and
the area around the prongs at least once a year. Allowing dust to build up
on the plug constitutes a fire hazard.
Cleaning the Printer
66
6
Cleaning the Friction Pad and the Paper
Feed Roller
If the friction pad or paper feed roller is dirty, a multi-feed or misfeed might oc-
cur. In this case, clean the friction pad and paper feed roller as follows:
R
CAUTION:
Important
❒Do not use chemical cleaner or organic solvent such as thinner or benzine.
ATurn off the power.
BUnplug the power cord from the wall outlet. Remove all the cables from the
printer.
CCarefully pull Tray 1, and then pull out with both hands.
Place the tray on a flat surface. If there is paper in the tray, remove it.
DWipe the friction pads with a damp cloth.
•Unplug the power cord from the wall outlet before you move the machine.
While moving the machine, you should take care that the power cord will
not be damaged under the machine.
BXG031
BSP137S
Cleaning the Friction Pad and the Paper Feed Roller
67
6
EWipe the rubber part of the roller with a soft damp cloth. After that, wipe
it with a dry cloth to remove the moisture.
FReload the removed paper into the tray, and then push the tray carefully
into the printer until it clicks into place.
GInsert the plug of the power cord into the wall socket securely. Connect all
the interface cables that were removed.
HTurn on the power.
Note
❒If jams or multi-sheet feeds occur after cleaning the friction pad, contact
your sales or service representative.
❒If the optional tray 2 is installed, clean its friction pads and paper feed roll-
er in the same way as you did for tray 1.
BXG064
BXG040
Cleaning the Printer
68
6
69
7. Troubleshooting
Error & Status Messages on Smart
Organizing Monitor
This section explains what the messages that appear on the Smart Organizing
Monitor dialog box mean and what to do when a particular message appears.
Message Explanation Recommended Action
An error has occurred with
the network device.
The printer detected the net-
work device error.
Turn off the power, and then
turn it on again.
If the error occurs again, con-
tact your sales or service repre-
sentative.
An error has occurred with
the USB device.
The printer detected the USB
device error.
Turn off the power, and then
turn it on again.
If the error occurs again, con-
tact your sales or service repre-
sentative.
Cover Open
Close the indicated cover.
[Front or Rear Cover]
The front cover or rear cover
is open.
Open and then close the front
cover or rear cover.
[Feed Roller] has reached to
replacing period.
The feed roller is no longer us-
able, and must be replaced.
Contact your sales or service
representative.
Functional problem within
the printer.
Turn power switch off, then
on.
If the error appears again,
please call service.
SCXXX
A fatal hardware error has oc-
curred, and the printer cannot
function.
Turn off the power, and then
turn it on again.
If the error occurs again, con-
tact your sales or service repre-
sentative.
[Fusing Unit] has reached to
replacing period.
The fusing unit is no longer
usable, and must be replaced.
Contact your sales or service
representative.
Independent-supplier toner
has been set.
A non-supported print car-
tridge is installed.
Remove and replace it with a
print cartridge specified by an
authorized dealer.
No Paper
Load paper in the indicated
paper source tray.
[Bypass Tray]
The indicated tray is out of
paper.
Load paper into the indicated
paper tray.
No Response from I/O De-
vice
Check the cable, power cord,
and main switch.
No information has been re-
ceived from the printer.
Check the main power switch is
turned on and the power cord
is securely connected. Check
the USB or network cables are
securely connected also.
Troubleshooting
70
7
No Toner
Toner has almost run out.
Shortly printing becomes not
available. Please keep Print
Cartridge handy.
The printer is out of toner. Replace the print cartridge.
See p.59 “Replacing the Print
Cartridge”.
No Toner or Waste Toner full
No printing is available.
Open the indicated cover,
and then replace Print Car-
tridge.
[Front Cover]
The printer is out of toner. Replace the print cartridge.
See p.59 “Replacing the Print
Cartridge”.
Paper Misfeed
Open the indicated cover,
and pull out Print Cartridge.
Then remove any misfed pa-
per.
[Front Cover]
If no paper, pull out Tray 1,
then remove any misfed pa-
per.
There is a misfeed in the
printer.
(Inner jam)
(Tray 1 jam)
Remove the misfed paper.
See p.83 “Removing Jammed
Paper from the Inner/Tray
1/Tray 2”.
Paper Misfeed
Open the indicated cover,
and then remove any misfed
paper.
[Rear Cover]
If no paper, open Front Cover
and pull out Print Cartridge,
then remove any misfed pa-
per.
There is a misfeed in the
printer
(Outer jam).
Remove the misfed paper.
See p.87 “Removing Jammed
Paper from the Exit Area/Du-
plex Unit”.
Paper Misfeed
Pull out the loaded paper
from the indicated unit, and
then remove any misfed pa-
per.
[Bypass Tray]
If no paper, open Front Cover
and pull out Print Cartridge,
then remove any misfed pa-
per.
There is a misfeed in the
printer.
(Bypass tray jam)
Remove the misfed paper.
See p.85 “Removing Jammed
Paper from the Bypass Tray”.
Paper Misfeed
Pull out the indicated unit,
and push Duplex Path Re-
lease Lever away. Then re-
move any misfed paper.
[Tray 1]
There is a misfeed in the
printer.
(Duplex jam)
Remove the misfed paper.
See p.87 “Removing Jammed
Paper from the Exit Area/Du-
plex Unit”.
Message Explanation Recommended Action
Error & Status Messages on Smart Organizing Monitor
71
7
Paper Misfeed
Pull out the indicated unit,
and then remove any misfed
paper.
[Tray 2]
If no paper, open Front Cover
and pull out Print Cartridge,
then remove any misfed pa-
per.
There is a misfeed in the
printer.
(Tray 2 jam)
Remove the misfed paper.
See p.83 “Removing Jammed
Paper from the Inner/Tray
1/Tray 2”.
Paper Size Mismatch
Paper of the selected paper
size is not loaded in the indi-
cated paper source tray.
Check the indicated tray.
[Bypass Tray]
The paper size setting in the
tray differs from that of actual
paper size in the tray.
Load paper of the selected size
in the tray, and then change the
paper size setting with printer
driver.
Paper Size Mismatch
Paper of the selected paper
size is not loaded in the indi-
cated paper source tray.
Check the indicated tray.
[Tray 1] or [Tray 2]
The paper size setting in the
tray differs from that of actual
paper size in the tray.
Load paper of the selected size
in the tray, and then change the
paper size setting with Smart
Organizing Monitor.
Perform one of the following
procedures if there is a print job
queued for processing:
• Cancel the print job by
pressing the {Job Reset}
key.
• Apply form feed by press-
ing the {Stop/Start} key.
• Change the paper settings
in Web Image Monitor and
continue printing.
For details, see “Form Feed”,
Software Guide.
Paper Size Mismatch
Paper of the selected paper
size is not supported for the
[Duplex] feature.
2-sided printing could not be
performed because the tray
does not contain the valid size
paper, which are A4, Letter or
Legal.
Specify the tray containing the
A4, Letter or Legal size paper in
the printer driver setting.
See Software Guide.
Paper Type Mismatch
Paper of the selected type is
not loaded in the indicated
paper source tray.
Check the indicated tray.
[Bypass Tray]
The paper type setting in the
tray differs from that of actual
paper type in the tray.
Load paper of the selected type
in the tray, and then change the
paper type setting with printer
driver.
Message Explanation Recommended Action
Troubleshooting
72
7
Paper Type Mismatch
Paper of the selected type is
not loaded in the indicated
paper source tray.
Check the indicated tray.
[Tray 1] or [Tray 2]
The paper type setting in the
tray differs from that of actual
paper type in the tray.
Load paper of the selected type
in the tray, and then change the
paper type setting with Smart
Organizing Monitor.
Perform one of the following
procedures if there is a print job
queued for processing:
• Cancel the print job by
pressing the {Job Reset}
key.
• Apply form feed by press-
ing the {Stop/Start} key.
• Change the paper settings
in Web Image Monitor and
continue printing.
For details, see “Form Feed”,
Software Guide.
Paper Type Mismatch
Paper of the selected paper
type is not supported for the
[Duplex] feature.
You cannot select duplex
printing if the paper type is
set to [Thick Paper 2], [Bond pa-
per], [Cardstock], [Label paper],
[OHP transparencies], or [Enve-
lope].
Select a paper type that allows
duplex printing.
See p.34 “Types of paper”.
Print Cartridge is near emp-
ty.
The print cartridge is almost
empty.
Prepare a new print cartridge.
Printing has been interrupt-
ed because of the memory
overflow.
The data is too large or com-
plex to print. Especially when
performing printing on Legal
size paper under certain print
quality setting, print data be-
comes large and the job may
be canceled.
If using the PCL 6 printer driv-
er, set [Resolution] in [Print Quali-
ty] to [600 x 600 dpi]. If using the
PostScript 3 printer driver, set
[Print Quality] in [Printer Features]
to [600 x 600 dpi].
[Transfer Roller] has reached
to replacing period.
The transfer roller is no longer
usable, and must be replaced.
Contact your sales or service
representative.
Tray Not Detected
The selected paper source
tray is not set, or is not set
properly.
Check the indicated tray.
[Tray 1] or [Tray 2]
The indicated paper input
tray is not installed correctly,
or not installed.
Install the indicated paper in-
put tray correctly.
Tray Not Detected or No Pa-
per
The indicated paper source
tray is not set properly, or no
paper loaded.
Check the indicated tray.
[Tray 1] or [Tray 2]
• The indicated paper input
tray is not installed cor-
rectly, or not installed.
• The indicated tray is out of
paper.
• Install the indicated paper
input tray correctly.
• Load paper into the indicat-
ed paper tray.
Message Explanation Recommended Action
Error & Status Messages on Smart Organizing Monitor
73
7
Unit Not Detected
Open the indicated cover,
and then check Print Car-
tridge.
[Front Cover]
The print cartridge is not set
correctly, or not set.
Set the print cartridge correctly.
See p.59 “Replacing the Print
Cartridge”.
Message Explanation Recommended Action
Troubleshooting
74
7
Panel Indicator
The following table explains the meaning of the various Indicator patterns that
the printer alerts to users about its conditions.
Indicator patterns Cause
All indicators are lit. There are problems with the printer. Check the printer status on
the Smart Organizing Monitor dialog box.
After checking the printer's status, turn off the main power, and
then turn it back on again.
If all the indicators are still lit, contact your service representative.
The Alert indicator is
flashing.
Printer's settings are being returned to their factory-set defaults.
The Alert indicator is lit. The printer cannot be used normally. Confirm the error using
Smart Organizing Monitor.
The Ready indicator is
flashing.
The printer is receiving print data or preparing to print.
The Ready indicator is lit. The printer is ready for use.
The Load Paper indicator
is lit.
There is no paper in the tray. Load paper in the tray.
See p.41 “Loading Paper”.
The Replace Print Car-
tridge indicator is flashing.
The print cartridge is almost empty.
The Replace Print Car-
tridge indicator is lit.
The print cartridge is empty. Replace the print cartridge.
See p.59 “Replacing the Print Cartridge”.
Printer Does Not Print
75
7
Printer Does Not Print
If printing still does not start, contact your sales or service representative. Con-
sult with the store where the printer was purchased for information about the
location of sales or service representatives.
When the Printer is Directly Connected to a Computer via USB
Cable
Windows
When the printer is directly connected via a USB cable to a computer but the
Ready indicator does not flash or light up, use the following method to check the
port connection:
• For a USB port connection, port USB00 (n) *1 should be set.
Possible Cause Solutions
Is the power on? Confirm that the cable is securely plugged into the power outlet
and the printer.
Turn the power on.
Does the Alert indicator
stay red?
If so, check the error message on the Smart Organizing Monitor
dialog box and take the required action.
Is paper loaded? Load paper into the paper tray or the bypass tray.
See p.41 “Loading Paper”.
Can you print a configura-
tion page?
If you cannot print a configuration page, it probably indicates a
printer malfunction. Contact your sales or service representative.
See Software Guide.
Is the interface cable con-
nected securely to the
printer and the computer?
Connect the interface cable securely. If it has a fastener, fasten it
securely as well.
Are you using the correct
interface cable?
The type of interface cable you should use depends on the compu-
ter you use. Be sure to use the correct one.
If the cable is damaged or worn, replace it with a new one.
See p.97 “Specifications”.
Is the Ready indicator
blinking or lit after starting
the print job?
If not blinking or lit, the data is not being sent to the printer.
❖If the printer is connected to the computer using the in-
terface cable
Check the port connection setting is correct. For details about
checking the port connection, see p.75 “When the Printer is Di-
rectly Connected to a Computer via USB Cable”.
❖Network Connection
Contact your network administrator.
Troubleshooting
76
7
*1 (n) is the number of printers connected.
Windows 2000
AOn the [Start] menu, point to [Settings], and then click [Printers].
BClick to select the icon of the printer. Next, on the [File] menu, click [Proper-
ties].
CClick the [Ports] tab.
DCheck the [Print to the following port] box to confirm that the correct port is se-
lected.
If the port (such as LPT1) is not correct, reinstall the driver.
Reference
For details about installation and port settings, see Software Guide.
Windows XP Professional, and Windows Server 2003/2003 R2
AOn the [Start] menu, click [Printers and Faxes].
BClick to select the icon of the printer. Next, on the [File] menu, click [Proper-
ties].
CClick the [Ports] tab.
DCheck the [Print to the following port(s).] box to confirm that the correct port is
selected.
If the port such as LPT1 is not correct, reinstall the driver.
Reference
For details about installation and port setting, see Software Guide.
Windows XP Home Edition
AOn the [Start] menu, click [Control Panel].
BClick [Printers and Other Hardware].
CClick [Printers and Faxes].
DClick to select the icon of the printer. Next, on the [File] menu, click [Proper-
ties].
EClick the [Ports] tab.
FCheck the [Print to the following port(s).] box to confirm that the correct port is
selected.
Printer Does Not Print
77
7
If the port such as LPT1 is not correct, reinstall the driver.
Reference
For details about installation and port setting, see Software Guide.
Windows Vista, and Widows Server 2008
AOn the [Start] menu, click [Control Panel], and then click [Printer] in the “Hard-
ware and Sound”.
BClick to select the icon of the printer. Next, on the [File] menu, click [Proper-
ties].
CClick the [Ports] tab.
DCheck the [Print to the following port(s).] box to confirm that the correct port is
selected.
If the port such as LPT1 is not correct, reinstall the driver.
Reference
For details about installation and port setting, see Software Guide.
Mac OS X
When the printer is connected to Mac OS X and the Ready indicator does not
flash or light up, try the following procedures to check the port connection.
•Use [About This Mac] to check the USB information.
• Use the printer browser to check if the printer is displayed.
Using [About This Mac]
AClick Apple Menu, and then select [About This Mac].
BClick [More Info].
CUnder [Contents], for [Hardware], select [USB].
Using the printer browser
AIn the menu bar, click [Go], select [Application], and then select [Utilities].
BDouble click [Printer Setup Utility].
CClick [Add].
The printer browser starts.
Confirm the printer is displayed on the browser. If it is not, reinstall the driv-
er.
Troubleshooting
78
7
Other Printing Problems
Status Possible Causes, Descriptions, and Solutions
Toner smears appear on the
print side of the page.
The paper setting may not be correct. For example, although
you are using thick paper, the setting for thick paper may not
be set.
• Check the printer driver's paper settings.
See the printer driver Help.
Confirm that the paper is not curled or bent. Envelopes can
be curled easily. Flatten paper before loading.
See p.31 “Paper and Other Media”.
Paper jams occur frequently. • Number of paper set in the tray exceeds the limit. Con-
firm that the top of the stack is not higher than the limit
mark inside the tray.
See p.41 “Loading Paper”.
• There may be a gap between the front end paper guide
and the paper, or between the paper guide both side and
the paper in the paper tray. Make sure there are no gaps.
See p.41 “Loading Paper”.
• Paper is either too thick or too thin.
See p.31 “Paper and Other Media”.
• Paper is bent or wrinkled. Use paper that has no bents or
wrinkles.
See p.31 “Paper and Other Media”.
• Paper has already been printed on.
See p.31 “Paper and Other Media”.
• Paper is damp. Use paper that has been stored properly.
See p.31 “Paper and Other Media”.
• The friction pad, or paper feed roller might be dirty.
Clean the relevant component.
See p.66 “Cleaning the Friction Pad and the Paper Feed
Roller”.
Prints fall behind the printer
when they are output.
Raise the appropriate stop fence (forward fence for A4, rear
fence for legal size prints).
See p.9 “Exterior: Front View”.
Prints do not stack properly. • Paper is damp. Use paper that has been stored properly.
See p.31 “Paper and Other Media”.
• Pull out the extender.
• Raise the appropriate stop fence (forward fence for A4,
rear fence for legal size prints).
See p.9 “Exterior: Front View”.
Other Printing Problems
79
7
Multiple pages are fed at once. • There may be a gap between the front end paper guide
and the paper, or between the paper guide both side and
the paper in the paper tray. Make sure there are no gaps.
See p.41 “Loading Paper”.
• Paper is either too thick or too thin.
See p.31 “Paper and Other Media”.
• Paper has already been printed on.
See p.31 “Paper and Other Media”.
• Number of paper set in the tray exceeds the limit. Con-
firm that the top of the stack is not higher than the limit
mark inside the tray.
See p.31 “Paper and Other Media”.
• Paper is static. Use paper that has been stored properly.
See p.31 “Paper and Other Media”.
• The friction pad or paper feed roller might be dirty. Clean
the relevant component.
See p.66 “Cleaning the Friction Pad and the Paper Feed
Roller”.
• Check that paper was not added while there was still
some left in the tray.
Only add paper when there is none left in the tray.
• Fan the paper before loading.
Paper gets wrinkles. • Paper is damp. Use paper that has been stored properly.
See p.31 “Paper and Other Media”.
• Paper is too thin.
See p.31 “Paper and Other Media”.
• There may be a gap between the front end paper guide
and the paper, or between the paper guide both side and
the paper in the paper tray. Make sure there are no gaps.
See p.41 “Loading Paper”.
The printed paper is curled. • Load the paper upside down in the paper tray.
• Pull out the extender of the output tray.
• If the paper curl is severe, take prints from the output tray
more frequently.
• Paper is damp. Use paper that has been stored properly.
See p.31 “Paper and Other Media”.
Images are not printed in the
right position
Adjust the printing position from Smart Organizing Moni-
tor.
See Software Guide.
Status Possible Causes, Descriptions, and Solutions
ASH102S
Troubleshooting
80
7
Images are printed diagonally
to the pages
Adjust the front end paper guide and both side paper guides
to match the paper size.
See p.41 “Loading Paper”.
Horizontal lines appear on the
printed paper.
• Impact can cause lines to appear on printed paper and
other malfunctions.
Protect the printer from impact at all times, especially
while it is printing.
• If lines appear on prints, turn the printer off, wait a few
moments, and then turn it back on again. Then, perform
the print job again.
Paper is not fed from the select-
ed tray.
When you are using the Windows operating system, the
printer driver settings override those set using the control
panel. Set the desired input tray using the printer driver.
See the printer driver Help.
A printed image is different
from the image on the compu-
ter's display.
When you use some functions, such as enlargement and re-
duction, the layout of the image might be different from that
displayed in the computer display.
It takes too much time to resume
printing.
• The data is so large or complex that it takes time to proc-
ess it. If the Ready indicator is blinking, the data is being
processed. Just wait until it resumes.
• The printer was in the Energy Saver mode. To resume
from the Energy Saver mode, the printer has to warm up,
and this takes time until printing starts. To disable the En-
ergy Saver mode, select [Off] for [Energy Saver Mode 2:] us-
ing Smart Organizing Monitor.
It takes too much time to com-
plete the print job.
• Photographs and other data intensive pages take a long
time for the printer to process, so simply wait when print-
ing such data.
Changing the settings with printer driver may help to
speed up printing.
See the printer driver Help.
• The data is so large or complex that takes time to process.
If the Ready indicator is blinking, the data is being proc-
essed. Just wait until it resumes.
•If the Ready indicator on the control panel is flashing, the
printer is warming up. Wait for a while.
Images are cut off, or excess
pages are printed.
If you are using paper smaller than the paper size selected in
the application, use the same size paper as that selected in the
application. If you cannot load paper of the correct size, use
the reduction function to reduce the image, and then print.
See the printer driver Help.
Status Possible Causes, Descriptions, and Solutions
ASH103S
Other Printing Problems
81
7
If the problem cannot be solved, contact your sales or service representative.
Photo images are coarse. Some applications lower the resolution for making prints.
Fine dot pattern does not print. Change the [Dithering:] setting in the printer driver's dialog
box.
See the printer driver Help.
Solid lines are printed as broken
lines.
Change the [Dithering:] setting in the printer driver's dialog
box.
See the printer driver Help.
The whole printout is blurred. • Paper is damp. Use paper that has been stored properly.
See p.31 “Paper and Other Media”.
• If you select [Toner Saving] on the [Print Quality] tab in the
printer properties dialog box, printing is generally less
dense.
See the printer driver Help.
• Toner is almost depleted. If a toner indicator lights or
flashes, or if an error message appears on the Smart Or-
ganizing Monitor dialog box, replace the print cartridge.
See p.59 “Replacing the Print Cartridge”.
• Condensation may have collected. If rapid change in tem-
perature or humidity occurs, use this printer only after it
has acclimatized.
White streaks appear. • Toner is almost depleted. If a toner indicator lights or
flashes, or if an error message appears on the Smart Or-
ganizing Monitor dialog box, replace the print cartridge.
See p.59 “Replacing the Print Cartridge”.
The backs of printed sheets are
blemished.
• When removing a jammed sheet, the inside of the printer
may have become dirtied. Print several sheets until they
come out clean.
• If document size is larger than paper size, e.g. A4 docu-
ment on B5 paper, the back of the next printed sheet may
be dirtied.
If rubbed with your finger, it
smears out.
The setting of the paper may not be correct. For example, al-
though thick paper is used, the setting for thick paper may
not be set.
• Check the paper settings of this printer.
See p.33 “Types of Paper and Other Media”.
• Check the paper settings of the printer driver.
See the printer driver Help.
The toner has run out and print-
ing has stopped.
When the toner runs out, pressing the {Stop/Start} key allows
you to print a few more pages, but the print quality of those
pages cannot be guaranteed.
Printed envelopes come out
creased.
Check if the green levers found inside the rear cover are
properly set.
Status Possible Causes, Descriptions, and Solutions
Troubleshooting
82
7
Additional Troubleshooting
Note
❒If the printer is still not operating satisfactorily, contact your sales or service
representative. Consult with the store where the printer was purchased for
information about the location of sales or service representatives.
Problems Solutions
Strange noise is heard. If a supply was recently replaced or an option in the area the
strange noise is coming from, check the supply or option is
properly attached. If the strange noise persists, contact your
sales or service representative.
No e-mail is received when an
Alert occurs, and after resolving
an Alert.
•Confirm the [Alert Messages] settings on Web Image Mon-
itor or Smart Organizing Monitor.
• When the power is turned off before the e-mail is trans-
mitted, the e-mail will not be received.
• Check the e-mail address set for the destination. If the e-
mail was sent but not received, it is possible the destina-
tion was incorrect. Also check error mail information
from the e-mail server.
The [Alert Messages] settings on
Web Image Monitor or Smart
Organizing Monitor are config-
ured to send alert e-mail, but e-
mail is not arriving.
After changing the setting, turn the printer's power off and
then back on again.
When no date information is in-
cluded in sent e-mail, the mail
server has a malfunction.
Make the setting for obtaining time information from the
SMTP server. For details, see Software Guide.
The printer is not detected after
you click [Search Network Printer]
in Smart Organizing Monitor.
The SNMP community name is not correctly configured.
Open Smart Organizing Monitor or Web Image Monitor and
set [Get community:] to "public".
83
8. Removing Misfed Paper
When Paper is Jammed
If a paper jam occurs, the Alert indicator on the control panel flashes and the fol-
lowing message appears on the Smart Organizing Monitor dialog box:
“Paper Misfeed.”
Open the indicated cover or pull out the indicated unit, and then remove any
misfed paper.
Important
❒Misfed paper may be covered in toner. Be careful not to get toner on your
hands or clothes.
❒Toner on prints made after removing misfed paper may be loose (inadequate-
ly fused). Make a few test prints until smudges no longer appear.
❒Do not forcefully remove misfed paper, it will tear. Torn pieces remaining in-
side the printer will cause further misfeeds and possibly damage the printer.
❒Paper jams can cause pages to be lost. Check your print job for missing pages
and reprint any pages that did not print out.
Removing Jammed Paper from the Inner/Tray 1/Tray 2
Use the following procedure to remove paper that has become jammed inside
the printer or in the paper feed area.
R
CAUTION:
APull tray 1 halfway out, and check for jammed paper. If there is jammed pa-
per, remove it carefully.
BCarefully slide tray 1 back in until it stops.
CIf paper is loaded in the bypass tray, remove the paper.
•The inside of this machine becomes very hot. Do not touch parts labelled
“v” (indicating a hot surface).
BXG073
Removing Misfed Paper
84
8
DClose the bypass tray.
EPush the side button to open the front cover, and then carefully lower it.
FCarefully pull out the print cartridge horizontally, holding its center.
• Do not shake the removed print cartridge. Doing so can cause remaining
toner to leak.
• Place the print cartridge on paper or similar material to avoid dirtying
your workspace.
GLifting the guide plate, remove the jammed paper carefully.
BXG057
BXG058
BXG067
When Paper is Jammed
85
8
HSlide the print cartridge in horizontally. When the cartridge can go no fur-
ther, raise it slightly and push it fully in. Then push down on the cartridge
until it clicks into place.
IUsing both hands, carefully push up the front cover until it closes.
Note
❒If paper is jammed in tray 2 but is difficult to locate, pull out tray 2 to re-
move it. After removing the paper, carefully push tray 2 all the way back
inside the printer.
❒When closing the front cover, push the upper area of the cover firmly. Af-
ter closing the cover, check that the error is cleared.
Removing Jammed Paper from the Bypass Tray
Use the following procedure to remove paper that has become jammed after be-
ing fed in from the bypass tray.
R
CAUTION:
•The inside of this machine becomes very hot. Do not touch parts labelled
“v” (indicating a hot surface).
BXG060
BXG061
Removing Misfed Paper
86
8
AIf paper is jammed in the bypass tray input area, remove the jammed paper
carefully.
BClose the bypass tray.
CPush the side button to open the front cover, and then carefully lower it.
DCarefully pull out the print cartridge horizontally, holding its center.
• Do not shake the removed print cartridge. Doing so can cause remaining
toner to leak.
• Place the print cartridge on paper or similar material to avoid dirtying
your workspace.
BXG068
BXG057
BXG058
When Paper is Jammed
87
8
ELifting the guide plate, remove the jammed paper carefully.
FSlide the print cartridge in horizontally. When the cartridge can go no fur-
ther, raise it slightly and push it fully in. Then push down on the cartridge
until it clicks into place.
GUsing both hands, carefully push up the front cover until it closes.
Note
❒When closing the front cover, push the upper area of the cover firmly. Af-
ter closing the cover, check that the error is cleared.
Removing Jammed Paper from the Exit Area/Duplex Unit
Use the following procedure to remove paper that has become jammed in the
exit area or inside the duplex unit.
BXG067
BXG060
BXG061
Removing Misfed Paper
88
8
R
CAUTION:
AOpen the rear cover.
BRemove the jammed paper carefully.
CClose the rear cover.
•The inside of this machine becomes very hot. Do not touch parts labelled
“v” (indicating a hot surface).
BXG069
BXG070
BXG071
When Paper is Jammed
89
8
DPull tray 1 halfway out, and check for jammed paper. If there is jammed pa-
per, remove it carefully.
EPull tray 1 out completely with both hands.
Place the tray on a flat surface.
FPush the blue lever.
Pushing the blue lever lowers the duplex transport unit.
BXG073
BXG072
BSP237S
Removing Misfed Paper
90
8
GIf there is jammed paper, carefully remove it.
HWith the duplex transport unit still lowered, carefully slide tray 1 back in
until it stops.
IIf paper is loaded in the bypass tray, remove the paper and close the bypass
tray.
JPush the side button to open the front cover, and then carefully lower it.
BSP120S
BXG040
BXG057
When Paper is Jammed
91
8
KCarefully pull out the print cartridge horizontally, holding its center.
• Do not shake the removed print cartridge. Doing so can cause remaining
toner to leak.
• Place the print cartridge on paper or similar material to avoid dirtying
your workspace.
LLifting the guide plate, remove the jammed paper carefully.
MSlide the print cartridge in horizontally. When the cartridge can go no fur-
ther, raise it slightly and push it fully in. Then push down on the cartridge
until it clicks into place.
BXG058
BXG067
BXG060
Removing Misfed Paper
92
8
NUsing both hands, carefully push up the front cover until it closes.
Note
❒When closing the covers, push the covers firmly. After closing the covers,
check that the error is cleared.
BXG061
93
9. Appendix
Moving and Transporting the Printer
R
CAUTION:
Repack the printer in its original packing materials for transporting.
Important
❒Be sure to disconnect all cables from the printer before transporting it.
❒The printer is a precision piece of machinery. Be sure to handle it carefully
when moving it.
❒If the optional paper feed unit is installed, remove it from the printer, and
then move them separately.
❒Do not grip on the tray area when lifting the printer.
Moving the printer in a short distance
Important
❒Do not remove the print cartridge when moving the printer.
ABe sure to check the following points:
• The power switch is turned off.
• The power cable is unplugged from the wall outlet.
• The interface cable is unplugged from the printer.
BIf tray 2 is installed, remove it.
•The printer weighs approximately 12 kg (26.4 lb.). When moving the printer,
use the inset grips on both sides, and lift slowly in pairs. The printer will
break or cause injury if dropped.
•Unplug the power cord from the wall outlet before you move the machine.
While moving the machine, you should take care that the power cord will
not be damaged under the machine.
•When you disconnect the power plug from the wall outlet, always pull the
plug (not the cable).
•When moving the printer after use, do not take out any of the toners, nor
the waste toner bottle to prevent toner spill inside the machine.
Appendix
94
9
CLift the printer by using the inset grips on both sides of the printer, and
then move it horizontally to the place where you want to use it.
DIf you have removed tray 2, reinstall it.
Note
❒Be sure to hold the printer level while carrying it. To prevent toner from
spilling, move the printer carefully.
Moving over a Long Distance
If you intend to move the printer over a long distance, you must pack it well.
Empty all the paper trays, but do not remove the print cartridge. Take care not
to tip or tilt the printer during transit.
Important
❒Do not remove the print cartridge when moving the printer.
ABe sure to check the following points:
• The power switch is turned off.
• The power cord is unplugged from the wall outlet.
• All other cables are unplugged from the printer.
• All paper trays are empty.
BIf tray 2 is installed, remove it.
Note
❒Toner might spill inside the printer if the printer is not kept level during
transit.
❒For more information about moving the printer, contact your sales or serv-
ice representative.
BXG010
Disposal
95
9
Disposal
Ask your sales or service representative for information about correct disposal
of this printer.
Appendix
96
9
Consumables
R
CAUTION:
Print Cartridges
*1 The printable number of pages is based on pages that are compliant with ISO/IEC
19752 and the image density set as the factory default. ISO/IEC 19752 is an interna-
tional standard on measurement of printable pages, set by the International Organi-
zation for Standardization.
Note
❒If print cartridges are not changed when necessary, printing will become im-
possible. For easy replacement, we recommend you purchase and store extra
print cartridges.
❒The actual number of printable pages varies depending on the image volume
and density, number of pages printed at a time, paper type and paper size
used, and environmental conditions such as temperature and humidity.
❒Print cartridges may need to be changed sooner than indicated above due to
deterioration over the period of use.
❒Print cartridges (consumables) are not covered by warranty. However, if
there is a problem, contact the store where they were purchased.
❒When you first use this printer, use the print cartridge packaged with the
printer.
❒The supplied print cartridge is good for approximately 1,500 pages.
•Our products are engineered to meet high standards of quality and func-
tionality, and we recommend that you use only the expendable supplies
available at an authorized dealer.
Print cartridge Average printable number of pages per car-
tridge *1
Black 2,500 pages, 5,000 pages
Specifications
97
9
Specifications
This section lists the printer's specifications.
Main Unit
❖Configuration
Desktop
❖Print process
Laser electrostatic transfer
❖Warm-up time
Less than 30 seconds (23 °C, 71.6 °F)
❖Paper sizes
•Standard paper sizes
A4, B5 JIS, A5, B6-S, A6, Legal (81/2 " × 14 "), Letter (81/2 " × 11 "), Half Let-
ter-S (5 1/2" × 81/2"), Executive (71/4 " × 101/2 "), 8 " × 13 ", 81/2 " × 13 ", Folio
(81/4 " × 13 "), 16K (195 × 267 mm), Com 10 (41/8"×91/2"), Monarch
(37/8"×71/2"), C5 Env (162 × 229 mm), C6 Env (114 × 162 mm), DL Env (110
× 220 mm)
•Custom size
•Tray 1
100 to 216 mm (3.94 to 8.50 inches) in width, 148 to 356 mm (5.83 to 14.02
inches) in length
• Bypass Tray
90 to 216 mm (3.54 to 8.50 inches) in width, 140 to 356 mm (5.51 to 14.02
inches) in length
❖Paper output capacity
Standard 125 sheets (80 g/m2, 20 lb.)
❖Paper input capacity
•Tray 1
250 sheets (80 g/m2, 20 lb.)
•Tray 2 (option)
250 sheets (80 g/m2, 20 lb.)
•Bypass tray
50 sheets (80 g/m2, 20 lb.)
❖Paper weight
•Tray 1
52 to 162 g/m2 (13.8 to 43.0 lb.)
•Tray 2 (option)
Appendix
98
9
60 to 105 g/m2 (16.0 to 28.0 lb.)
•Bypass tray
52 to 162 g/m2 (13.8 to 43.0 lb.)
❖Memory
64 MB
❖Power source
•
120 V, 60 Hz, 10 A or more (when fully equipped)
•
220-240 V, 50/60 Hz, 5 A or more (when fully equipped)
❖Power consumption
• Maximum power consumption
: 850 W, : 880 W
• Energy Saver mode 1
70 W or less
• Energy Saver mode 2
5 W or less
❖Dimensions (Width × Depth × Height)
370 × 392 × 262 *1 mm (14.6 × 15.5 × 10.4 *1 inches)
*1 If tray 2 is installed, the height increases by 89 mm (3.5 inches).
❖Weight (printer body with consumables)
•Type 1 model
Approximately 11 kg (24.3 lb.)
•Type 2 model
Approximately 12 kg (26.4 lb.)
❖Printing speed (600 dpi)
28 pages per minute (A4) / 30 pages per minute (Letter)
❖Resolution
600 dpi (Maximum: 1200 × 600 dpi)
❖First print speed
8 seconds or less (A4/Letter, 600 × 600 dpi)
❖Interface
• Ethernet (10BASE-T, 100BASE-TX)
•USB 2.0
❖Printer language
PCL 6, PostScript 3
Specifications
99
9
❖Fonts
80 fonts
❖Network protocol
TCP/IP, IPP
Paper Feed Unit TK1080
❖Paper capacity
250 sheets
❖Paper size
A4, B5 JIS, A5, Legal (81/2" × 14"), Letter (81/2" × 11), Half Letter (51/2" x 81/2")
❖Dimensions (Width × Depth × Height)
370 × 392 × 89 mm (14.6 × 15.5 × 3.5 inches)
❖Paper weight
60 to 105 g/m2 (16.0 to 28.0 lb.)
❖Weight
Less than 2.4 kg (5.3 lb.)
Appendix
100
9
Electromagnetic Interference
If this machine is located close to another electronic device, both devices may
malfunction due electromagnetic interference.
Televisions and radios may produce noise if located too close to this machine. If
this happens, do the following:
• Move the television or radio as far as possible from the machine.
• Change the position of the antenna of the television or radio.
• Use a different wall outlet on a different circuit.
101
INDEX
A
Additional troubleshooting, 82
Appendix, 93
Auto duplex, 5
C
Cleaning, 65
Connecting the printer
network connection, 27
USB connection, 29
Consumables, 96
D
Disposal, 95
E
Error and status messages, 69
Ethernet, 27
Ethernet port, 27
F
Friction pad, 66
G
Guide to the printer
control panel, 12
exterior, 9
interior, 11
rear view, 10
H
How to read this manual, 4
I
Installing manuals on your computer, 6
Installing the optional paper feed unit, 23
Installing the printer, 13
L
Loading envelopes, 55
Loading paper, 33, 41
bypass tray, 54
tray 1, 41
tray 2, 50
M
Manual duplex, 5
Manuals for this printer, 3
Model types, 5
Moving and transporting the printer, 93
Moving over a long distance, 94
N
Network, 27
O
Opening manuals, 7
Options, 23
Other printing problems, 78
P
Panel indicator, 74
Paper and other media, 31
Paper feed roller, 66
Paper feed unit, 23, 50, 99
Paper not supported, 37
Paper recommendations, 33
Positions of WARNING and CAUTION
labels, 1
Power switch symbols, 1
Print area, 38
Print cartridge, 59, 96
Printer does not print, 75
Printer types, 5
R
Removing manuals from your computer,
8
Removing misfed paper, 83
bypass tray, 85
duplex unit, 87
exit area, 87
inner, 83
tray 1, 83
tray 2, 83
Replacing the print cartridge, 59
S
Setting the paper type, 33
Smart Organizing Monitor, 33, 69
Specification, 97
Specifying standard size paper
tray 1, 41
