Ruckus SCG™200,vSZ H™ And SZ™300 Alarm Event Reference Guide For SmartZone 3.5.1 Smart Zone (MR1) (SZ300/SCG200/v SZ H) Scg200Vszh Sz300 351 20170616

User Manual: Ruckus SmartZone 3.5.1 (MR1) Alarm and Event Reference Guide (SZ300/SCG200/vSZ-H)

Open the PDF directly: View PDF .
Page Count: 531

Download
Open PDF In Browser	View PDF

Ruckus Wireless
SmartCell Gateway 200 / SmartZone 300
and
Virtual SmartZone High Scale
™

™

™

Alarm and Event Reference Guide for
SmartZone 3.5.1

Part Number 800-71512-001 Rev A
Published June 2017
www.ruckuswireless.com

™

Copyright Notice and Proprietary Information
Copyright 2017. Ruckus Wireless, Inc. All rights reserved.
No part of this documentation may be used, reproduced, transmitted, or translated, in any form or by any means,
electronic, mechanical, manual, optical, or otherwise, without prior written permission of Ruckus Wireless, Inc.
(“Ruckus”), or as expressly provided by under license from Ruckus.

Destination Control Statement
Technical data contained in this publication may be subject to the export control laws of the United States of America.
Disclosure to nationals of other countries contrary to United States law is prohibited. It is the reader’s responsibility to
determine the applicable regulations and to comply with them.

Disclaimer
THIS DOCUMENTATION AND ALL INFORMATION CONTAINED HEREIN (“MATERIAL”) IS PROVIDED FOR GENERAL
INFORMATION PURPOSES ONLY. RUCKUS AND ITS LICENSORS MAKE NO WARRANTY OF ANY KIND, EXPRESS
OR IMPLIED, WITH REGARD TO THE MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE, OR THAT THE
MATERIAL IS ERROR-FREE, ACCURATE OR RELIABLE. RUCKUS RESERVES THE RIGHT TO MAKE CHANGES OR
UPDATES TO THE MATERIAL AT ANY TIME.

Limitation of Liability
IN NO EVENT SHALL RUCKUS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA OR USE, INCURRED BY YOU OR ANY
THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT OR TORT, ARISING FROM YOUR ACCESS TO, OR USE
OF, THE MATERIAL.

Trademarks
Ruckus Wireless, Ruckus, the bark logo, ZoneFlex, FlexMaster, ZoneDirector, SmartMesh, Channelfly, Smartcell,
Dynamic PSK, and Simply Better Wireless are trademarks of Ruckus Wireless, Inc. in the United States and other
countries. All other product or company names may be trademarks of their respective owners.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

2

Contents

About This Guide
Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Online Training Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Documentation Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

1

Revision History
SmartZone Version 3.5.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
New Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
SmartZone Version 3.5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Deprecated Alarm and Event. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
New Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
New Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
SmartZone Version 3.4.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
SmartZone Version 3.4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
New Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Displayed on the Web Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
New Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
SmartZone Version 3.2.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
New Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
New Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Event on Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
SmartZone Version 3.2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
New Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Attribute Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Renamed Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
New Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Severity Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Attribute Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Renamed Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Auto Clearance of Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
SmartZone Version 3.1.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

3

Contents

New Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
New Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Re-added Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Renamed Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
RuckOS Version 3.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
New Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Deprecated Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Renamed Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
New Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Modified Event Severity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Renamed Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
RuckOS Version 3.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
New Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Deprecated Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Renamed Alarm Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Modification of Alarm Severity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Renamed Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
New Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Deprecated Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Re-added Event. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Modifications to Event Severity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Renamed Event Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Renamed Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

2

Alarm and Event Management
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Alarm and Event Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Event Categories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Event Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Generation of Alarm and Event. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

3

Alarm Types
Accounting Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Accounting server not reachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Accounting failed over to secondary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Accounting fallback to primary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
AP accounting message mandatory parameter missing . . . . . . . . . . . . . . . . . . . . . . . . 76
AP accounting message decode failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
AP account message drop while no accounting start message . . . . . . . . . . . . . . . . . . 78

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

4

Contents

Unauthorized CoA/DM message dropped . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
AP Authentication Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
RADIUS server unreachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
LDAP server unreachable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
AD server unreachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
WeChat ESP authentication server unreachable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
WeChat ESP authentication server unresolvable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
WeChat ESP DNAT server unreachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
WeChat ESP DNAT server unresolvable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
AP Communication Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
AP rejected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
AP configuration update failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
AP swap model mismatched . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
AP pre-provision model mismatched . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
AP firmware update failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
AP WLAN oversubscribed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
AP join zone failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
AP LBS Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
No LS responses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
LS authentication failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
AP failed to connect to LS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
AP State Change Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
AP rebooted by system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
AP disconnected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
AP deleted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
AP cable modem interface down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
AP DHCP service failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
AP NAT failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Authentication Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Authentication server not reachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Authentication failed over to secondary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Authentication fallback to primary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
AD/LDAP connectivity failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Bind fails with AD/LDAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Bind success with LDAP, but unable to find clear text password for the user . . . . . . . 101
RADIUS fails to connect to AD NPS server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
RADIUS fails to authenticate with AD NPS server . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Fails to establish TLS tunnel with AD/LDAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Control and Data Plane Interface Alarms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

5

Contents

GtpManager (DP) disconnected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Cluster Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
New node failed to join. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Node removal failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Node out of service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Cluster in maintenance state . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Cluster backup failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Cluster restore failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Cluster upgrade failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Cluster application stopped . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Node bond interface down. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Node physical interface down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Cluster node rebooted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Cluster node shut down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Disk usage exceed threshold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Cluster out of service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Cluster upload AP firmware failed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Cluster add AP firmware failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Unsync NTP time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Cluster upload KSP file failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Configuration backup failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Configuration restore failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Configuration Alarms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Zone configuration preparation failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
AP configuration generation failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
End-of-life AP model detected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
VLAN configuration mismatch on non DHCP/NAT WLAN . . . . . . . . . . . . . . . . . . . . . 122
VLAN configuration mismatch on DHCP/NAT WLAN . . . . . . . . . . . . . . . . . . . . . . . . . 123
Data Plane Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Data plane configuration update failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Data plane disconnected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Data plane physical interface down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Data plane rebooted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Data plane packet pool is under low water mark . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Data plane packet pool is under critical low water mark . . . . . . . . . . . . . . . . . . . . . . . 127
Data plane core dead. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Data plane process restarted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Data plane license is not enough . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Data plane upgrade failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

6

Contents

Data plane of data center side fails to connect to the CALEA server. . . . . . . . . . . . . . 131
Data plane fails to connects to the other data plane . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Data plane DHCP IP pool usage rate is 100 percent . . . . . . . . . . . . . . . . . . . . . . . . . 132
GA Interface Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Connection to CGF failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
CDR transfer failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
CDR generation failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Gn/S2a Interface Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
GGSN restarted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
GGSN not reachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
GGSN not resolved . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
PDNGW could not be resolved . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
PDNGW version not supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Associated PDNGW down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Create session response failed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Decode failed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Modify bearer response failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Delete session response failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Delete bearer request failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Update bearer request failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
CGF server not configured . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
GR Interface Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Destination not reachable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
App server down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
App server inactive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Association establishment failed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Association down. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Outbound routing failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Did allocation failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
IPMI Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
ipmiVoltage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
ipmiThempBB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
ipmiThempFP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
ipmiThempIOH. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
ipmiThempMemP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
ipmiThempPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
ipmiThempP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
ipmiThempHSBP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
ipmiFan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

7

Contents

ipmiPower . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
ipmiCurrent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
ipmiFanStatus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
ipmiPsStatus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
ipmiDrvStatus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Licensing Alarms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
TTG session critical threshold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
TTG session license exhausted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
License going to expire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Insufficient license capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
PMIPv6 Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Config update failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
LMA ICMP unreachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
LMA failed over . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
DHCP connection lost . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
SCI Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Connect to SCI failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
SCI has been disabled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
SCI and FTP have been disabled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Session Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Binding failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
STA Interface Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
STA authentication failed transport down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
STA authentication failed failure response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
STA authentication failed decode failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
STA re-authorization failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
STA response timer expired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Retransmission exhausted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
System Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
No LS responses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
LS authentication failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
{produce.short.name} failed to connect to LS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Syslog server unreachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
CSV export FTP maximum retry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
CSV export disk threshold exceeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
CSV export disk max capacity reached . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Process restart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Service unavailable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Keepalive failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

8

Contents

Resource unavailable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
HIP failed over . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
The last one data plane is disconnected zone affinity profile . . . . . . . . . . . . . . . . . . . . 185
Diameter initialization error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Diameter peer transport failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Diameter CER error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Diameter peer add error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Diameter peer remove successful . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Diameter realm entry error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Diameter failover to alternate peer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Diameter fail back to peer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Diameter CEA unknown peer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Diameter no common application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Process initiated. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
PMIPv6 unavailable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Memory allocation failed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Threshold Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
CPU threshold exceeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Memory threshold exceeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Disk usage threshold exceeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
License threshold exceeded. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Rate limit for TOR surpassed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
The number of users exceeded its limit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
The number of devices exceeded its limit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Tunnel Alarms - Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
AP softGRE gateway not reachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
AP is disconnected from secure gateway. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
AP secure gateway association failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

4

Events Types
3rd Party Access Point Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
3rd party AP connected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Accounting Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Accounting session started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Accounting session start failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Accounting session disabled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Accounting session stopped successfully . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Accounting session stopped failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Accounting session interim failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

9

Contents

Accounting server not reachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Accounting failed over to secondary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Accounting fallback to primary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
AP accounting message mandatory parameter missing . . . . . . . . . . . . . . . . . . . . . . . 213
Unknown realm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
AP accounting message decode failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
AP accounting retransmission message dropped. . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
AP accounting response while invalid config . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
AP account message drop while no accounting start message . . . . . . . . . . . . . . . . . 217
Unauthorized COA/DM message dropped . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
AP Authentication Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Radius server reachable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Radius server unreachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
LDAP server reachable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
LDAP server unreachable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
AD server reachable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
AD server unreachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Wechat ESP authentication server reachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
WeChat ESP authentication server unreachable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
WeChat ESP authentication server resolvable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
WeChat ESP authentication server unresolvable . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
WeChat ESP DNAT server reachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
WeChat ESP DNAT server unreachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
WeChat ESP DNAT server resolvable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
WeChat ESP DNAT server unresolvable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
AP Communication Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
AP discovery succeeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
AP managed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
AP rejected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
AP firmware updated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
AP firmware update failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Updating AP firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Updating AP configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
AP configuration updated. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
AP configuration update failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
AP pre-provision model mismatched . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
AP swap model mismatched . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
AP WLAN oversubscribed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
AP join zone failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

10

Contents

AP illegal to change country code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
AP configuration get failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Rogue AP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
SSID-spoofing rogue AP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
MAC-spoofing rogue AP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Same-network rogue AP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Ad-hoc network device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Rogue AP disappeared . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
AP LBS Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
No LS responses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
LS authentication failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
AP connected to LS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
AP failed to connect to LS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
AP started location service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
AP stopped location service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
AP received passive calibration request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
AP received passive footfall request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
AP received unrecognized request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
AP Mesh Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
EMAP downlink connected to MAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
EMAP downlink disconnected from MAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
EMAP uplink connected to MAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
EMAP uplink disconnected from MAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
MAP disconnected. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
MAP downlink connected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
MAP downlink connected to EMAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
MAP downlink disconnected from EMAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
RAP downlink connected to MAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
MAP uplink connected to EMAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
MAP uplink disconnected from EMAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
MAP uplink connected to RAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
MAP uplink connected to MAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Mesh state updated to MAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Mesh state updated to MAP no channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Mesh state updated to RAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Mesh state update to RAP no channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
MAP downlink connected to MAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
MAP downlink disconnected from MAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
RAP downlink disconnected from MAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

11

Contents

AP State Change Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
AP rebooted by user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
AP rebooted by system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
AP disconnected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
AP IP address updated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
AP reset to factory default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
AP channel updated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
AP country code updated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
AP channel updated because dynamic frequency selection (DFS) detected a radar . . 258
AP change control plane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
AP connected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
AP deleted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
AP heartbeat lost . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
AP tagged as critical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
AP cable modem interface down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
AP brownout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
AP cable modem power-cycled by user. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
AP smart monitor turn off WLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
AP client load balancing limit reached . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
AP client load balancing limit recovered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
AP WLAN state changed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
AP capacity reached . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
AP capacity recovered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
AP cable modem interface up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266
AP cable modem soft-rebooted by user. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266
AP cable modem set to factory default by user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
AP health high latency flag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
AP health low capacity flag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
AP health high connection failure flag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
AP health high client count flag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
AP health high latency clear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
AP health low capacity clear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
AP health high connection failure clear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
AP health high client count clear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
Primary DHCP AP is down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
Primary DHCP AP is up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Secondary DHCP AP is down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Secondary DHCP AP is up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
Primary or secondary DHCP AP detects 90% of the configured total IPs . . . . . . . . . . 273

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

12

Contents

Both primary and secondary DHCP server APs are down . . . . . . . . . . . . . . . . . . . . . 274
AP NAT gateway IP failover detected for particular VLAN pool . . . . . . . . . . . . . . . . . . 274
AP NAT gateway IP fall back detected for particular VLAN pool . . . . . . . . . . . . . . . . . 275
NAT VLAN capacity affected detected by NAT gateway AP at zone due to three (3)
consecutive NAT gateway AP IPs are down for particular VLAN pool . . . . . . . . . . . . 275
NAT VLAN capacity restored detected by NAT gateway AP due to (at least) one out of the
three (3) consecutive NAT gateway AP IP were down is now up . . . . . . . . . . . . . . . . 276
AP NAT failure detected by SZ due to three (3) consecutive NAT gateway APs are down
277
AP health high airtime utilization flag. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
AP health high airtime utilization clear. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
AP USB Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
AP USB software package downloaded. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
AP USB software package download failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
Authentication Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
Authentication server not reachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
Unknown realm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
Authentication succeeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282
Authentication failed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
Pseudonym authentication succeeded. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
Pseudonym authentication failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
Fast re-authentication succeeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286
Fast re-authentication failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
Authentication failed over to secondary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288
Authentication fallback to primary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
AD/LDAP connected successfully . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
AD/LDAP connectivity failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
Bind fails with AD/LDAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
Bind success with LDAP, but unable to find clear text password for the user . . . . . . . 291
RADIUS fails to connect to AD NPS server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291
RADIUS fails to authenticate with AD NPS server . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292
Successfully established the TLS tunnel with AD/LDAP . . . . . . . . . . . . . . . . . . . . . . . 292
Fails to establish TLS tunnel with AD/LDAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293
Authorization Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294
DM received from AAA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294
DM NACK sent to AAA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
DM sent to NAS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
DM NACK received from NAS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296
CoA received from AAA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

13

Contents

CoA NACK sent to AAA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
CoA sent NAS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
CoA NAK received NAS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298
CoA authorize only access reject . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298
CoA RWSG MWSG notification failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
Control and Data Plane Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
DP connected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
GtpManager (DP) disconnected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
Session updated at DP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
Session update at DP failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
Session deleted at DP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
Session delete at DP failed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303
C2d configuration failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304
Client Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305
Client authentication failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306
Client joined . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306
Client failed to join . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308
Client disconnected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308
Client connection timed out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309
Client authorization successfully . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309
Client authorization failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
Client session expired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
Client roaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311
Client logged out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311
3rd party client join. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
3rd party client inactivity timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
3rd party client authorization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
3rd party client authorization failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
3rd party client session expiration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314
3rd party client roaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314
3rd party client session logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315
Client roaming disconnected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315
Client blocked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316
Client grace period. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316
Onboarding registration succeeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317
Onboarding registration failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317
Remediation succeeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318
Remediation failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318
Force DHCP disconnected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

14

Contents

WDS device joined. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319
WDS device left . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320
Client is blocked because of barring UE rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320
Client is unblocked by barring UE rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321
Start CALEA mirroring client. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321
Stop CALEA mirroring client. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322
Wired client joined . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322
Wired client failed to join. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323
Wired client disconnected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323
Wired client authorization successfully . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324
Wired client session expired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324
Cluster Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325
Cluster created successfully. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326
New node joined successfully . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326
New node failed to join. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327
Node removal completed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327
Node removal failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328
Node out of service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328
Cluster in maintenance state . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329
Cluster back in service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329
Cluster backup completed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330
Cluster backup failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330
Cluster restore completed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331
Cluster restore failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331
Cluster node upgrade completed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332
Entire cluster upgraded successfully . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332
Cluster upgrade failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333
Cluster application stopped . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333
Cluster application started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334
Cluster backup started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334
Cluster upgrade started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335
Cluster leader changed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335
Node bond interface down. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336
Node bond interface up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336
Node IP address changed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337
Node physical interface down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337
Node physical interface up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 338
Cluster node rebooted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 338
NTP time synchronized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

15

Contents

Cluster node shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339
Cluster upload started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340
Cluster upload completed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340
Cluster upload failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340
SSH tunnel switched . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341
Cluster remove node started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341
Node back in service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342
Disk usage exceed threshold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342
Cluster out of service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343
Initiated moving APs in node to a new cluster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343
Cluster upload vSZ-D firmware started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344
Cluster upload vSZ-D firmware completed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344
Cluster upload vSZ-D firmware failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345
Cluster upload AP firmware started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345
Cluster upload AP firmware completed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346
Cluster upload AP firmware failed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346
Cluster add AP firmware started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347
Cluster add AP firmware completed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347
Cluster add AP firmware failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348
Cluster name is changed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348
Unsync NTP time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
Cluster upload KSP file started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
Cluster upload KSP file completed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350
Cluster upload KSP file failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350
Configuration backup started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350
Configuration backup succeeded. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
Configuration backup failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
Configuration restore succeeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352
Configuration restore failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352
AP Certificate Expired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353
AP Certificate Updated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353
Configuration restore started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354
Upgrade SSTable failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354
Reindex elastic search finished. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
Initiated APs contact APR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
Node IPv6 address added . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356
Node IPv6 address deleted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356
Configuration Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357
Configuration updated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

16

Contents

Configuration update failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357
Configuration receive failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358
Incorrect flat file configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358
Zone configuration preparation failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359
AP configuration generation failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359
End-of-life AP model detected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 360
VLAN configuration mismatch on non-DHCP/NAT WLAN . . . . . . . . . . . . . . . . . . . . . 360
VLAN configuration mismatch on DHCP/NAT WLAN . . . . . . . . . . . . . . . . . . . . . . . . . 361
Data Plane Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362
Data plane discovered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363
Data plane discovery failed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363
Data plane configuration updated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364
Data plane configuration update failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364
Data plane rebooted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 365
Data plane heartbeat lost . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 365
Data plane IP address updated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 366
Data plane updated to a new control plane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 366
Data plane status update failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 367
Data plane statistics update failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 367
Data plane connected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 368
Data plane disconnected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 368
Data plane physical interface down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369
Data plane physical interface up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369
Data plane packet pool is under low water mark . . . . . . . . . . . . . . . . . . . . . . . . . . . . 370
Data plane packet pool is under critical low water mark . . . . . . . . . . . . . . . . . . . . . . . 370
Data plane packet pool is above high water mark . . . . . . . . . . . . . . . . . . . . . . . . . . . 371
Data plane core dead. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371
Data plane process restarted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 372
Data plane discovery succeeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 372
Data plane managed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373
Data plane deleted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373
Data plane license is not enough . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 374
Data plane upgrade started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 374
Data plane upgrading. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375
Data plane upgrade succeeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375
Data plane upgrade failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 376
Data plane of data center side successfully connects to the CALEA server . . . . . . . . 376
Data plane of data center side fails to connect to the CALEA server. . . . . . . . . . . . . . 377
Data Plane of data center side disconnects to CALEA server . . . . . . . . . . . . . . . . . . . 377

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

17

Contents

Data plane successfully connects to the other data plane . . . . . . . . . . . . . . . . . . . . . 378
Data plane fails to connects to the other data plane . . . . . . . . . . . . . . . . . . . . . . . . . . 378
Data plane disconnects to the other data plane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 379
Start CALEA mirroring client in data plane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 379
Stop CALEA mirroring client in data plane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 380
Data plane DHCP IP pool usage rate is 100 percent . . . . . . . . . . . . . . . . . . . . . . . . . 380
Data plane DHCP IP pool usage rate is 80 percent . . . . . . . . . . . . . . . . . . . . . . . . . . 381
CALEA UE Matched. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 381
DHCP Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 382
DHCP inform received . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 382
DHCP decline received . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383
GA Interface Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 384
Connection to CGF failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 384
CGF keepalive not responded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 385
CDR transfer succeeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 385
CDR transfer failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 386
CDR generation failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 386
Gn/S2a Interface Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 387
GGSN restarted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 387
GGSN not reachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 388
Echo response not received. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 388
GGSN not resolved . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 389
PDP context established . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 389
PDP create failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 390
PDP update by HLR succeeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 390
PDP update by HLR failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391
PDP update by roaming succeeded. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391
PDP update by roaming failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392
PDP update by GGSN succeeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 393
PDP update by GGSN failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 393
PDP delete by TTG succeeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 394
PDP delete by TTG failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 394
PDP delete by GGSN succeeded. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395
PDP delete by GGSN failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395
IP assigned . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 396
IP not assigned . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 396
Unknown UE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397
PDP update success COA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397
PDP update fail COA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 398

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

18

Contents

PDNGW could not be resolved . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 398
PDNGW version not supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 399
Associated PDNGW down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 399
Create session response failed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400
Decode failed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400
Modify bearer response failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 401
Delete session response failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 401
Delete bearer request failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402
Update bearer request failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402
CGF server not configured . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404
Gr Interface Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 405
Destination not reachable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 406
Destination available. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 406
App server down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407
App server inactive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407
App server active . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 408
Association establishment failed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 408
Association down. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409
Association up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409
Send auth info success . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 410
Auth info sending failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 410
GPRS location update succeeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411
GPRS location update failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411
Insert sub data success . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 412
Insert sub data failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 412
Outbound routing failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 413
Did allocation failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 413
Restore data success . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 414
Restore data failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 414
IPMI Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 415
ipmiVoltage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 415
ipmiThempBB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 416
ipmiThempFP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 416
ipmiThempIOH. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 417
ipmiThempMemP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 417
ipmiThempPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 418
ipmiThempP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 418
ipmiThempHSBP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 419
ipmiFan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 419

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

19

Contents

ipmiPower . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420
ipmiCurrent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420
ipmiFanStatus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 421
ipmiPsStatus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 421
ipmiDrvStatus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 422
ipmiREVotage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 422
ipmiREThempBB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 423
ipmiREThempFP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 423
ipmiREThempIOH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 423
ipmiREThempMemP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 424
ipmiREThempPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 424
ipmiREThempP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 425
ipmiREThempHSBP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 425
ipmiREFan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 425
ipmiREPower . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 426
ipmiRECurrent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 426
ipmiREFanStatus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 427
ipmiREPsStatus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 427
ipmiREDrvStatus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 428
Licensing Interface Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 429
TTG session warning threshold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 429
TTG session major threshold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 430
TTG session critical threshold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 430
TTG session license exhausted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 431
License sync succeeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 431
License sync failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 432
License import succeeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 432
License import failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 433
License data changed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 433
License going to expire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 433
Insufficient license capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 434
Location Delivery Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 435
Unavailable location info requested . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 435
Incapable location info requested. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 436
Unsupported location delivery request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 436
PMIPv6 Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 437
Config update failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 437
LMA ICMP reachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 438
LMA ICMP unreachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 438

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

20

Contents

LMA server unreachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 439
LMA failed over . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 439
DHCP connected. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 440
DHCP connection lost . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 440
SCI Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 441
Connect to SCI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 441
Disconnect to SCI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 441
Connect to SCI failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 442
SCI has been disabled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 442
SCI and FTP have been disabled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 443
Session Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 444
Session timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 444
Delete all sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 445
Binding succeeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 445
Binding failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 446
Binding time expired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 446
Binding revoked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 447
Binding released . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 447
STA Interface Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 448
STA successful authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 448
STA authentication failed transport down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 449
STA authentication failed failure response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 449
STA authentication failed decode failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 450
STA session termination {produce.short.name} initiated success . . . . . . . . . . . . . . . . 450
STA session termination AAA initiated success . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 451
STA session termination AAA initiated failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 452
STA re-authorization successful . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 452
STA re-authorization failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 453
STA response timer expired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 453
Retransmission exhausted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 454
System Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 455
No LS responses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 456
LS authentication failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 457
{produce.short.name} connected to LS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 457
{produce.short.name} failed to connect to LS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 457
{produce.short.name} received passive request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 458
{produce.short.name} sent controller information report. . . . . . . . . . . . . . . . . . . . . . . 458
{produce.short.name} received management request . . . . . . . . . . . . . . . . . . . . . . . . 459
{produce.short.name} sent AP info by venue report . . . . . . . . . . . . . . . . . . . . . . . . . . 459

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

21

Contents

{produce.short.name} sent query venues report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 460
{produce.short.name} sent associated client report . . . . . . . . . . . . . . . . . . . . . . . . . . 460
{produce.short.name} forwarded calibration request to AP . . . . . . . . . . . . . . . . . . . . 461
{produce.short.name} forwarded footfall request to AP . . . . . . . . . . . . . . . . . . . . . . . 461
{produce.short.name} received unrecognized request . . . . . . . . . . . . . . . . . . . . . . . . 462
Syslog server reachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 462
Syslog server unreachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 463
Syslog server switched . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 463
Generate AP config for plane load rebalance succeeded . . . . . . . . . . . . . . . . . . . . . . 464
Generate AP config for plane load rebalance failed. . . . . . . . . . . . . . . . . . . . . . . . . . . 464
FTP transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 465
FTP transfer error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 465
CSV export FTP transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 466
CSV export FTP transfer error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 466
CSV export FTP transfer maximum retry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 467
CSV export disk threshold exceeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 467
CSV export disk max capacity reached . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 468
CSV export disk threshold back to normal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 468
File upload . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 469
Email sent successfully . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 469
Email sent failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 469
SMS sent successfully . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 470
SMS sent failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 470
Process restart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 471
Service unavailable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 471
Keepalive failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 472
Resource unavailable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 472
HIP started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 473
HIP stopped. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 473
HIP failed over . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 474
Standby HIP restarted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 474
HIP cache cleaned. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 475
Data plane of data center side successfully connects to the CALEA server . . . . . . . . 475
Data plane of data center side fails to connect to the CALEA server. . . . . . . . . . . . . . 476
Data Plane of data center side disconnects to CALEA server . . . . . . . . . . . . . . . . . . . 476
Data plane successfully connects to the other data plane . . . . . . . . . . . . . . . . . . . . . 477
Data plane fails to connects to the other data plane . . . . . . . . . . . . . . . . . . . . . . . . . . 477
Data plane disconnects to the other data plane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 478
Start CALEA mirroring client in data plane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 478

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

22

Contents

Stop CALEA mirroring client in data plane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 479
Data plane DHCP IP pool usage rate is 100 percent . . . . . . . . . . . . . . . . . . . . . . . . . 479
Data plane DHCP IP pool usage rate is 80 percent . . . . . . . . . . . . . . . . . . . . . . . . . . 480
All data planes in the zone affinity profile are disconnected. . . . . . . . . . . . . . . . . . . . . 480
CALEA UE Matched. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 481
Diameter initialization error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 481
Diameter initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 482
Diameter peer transport failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 482
Diameter CER error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 483
Diameter CER success . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 484
Diameter invalid version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 485
Diameter peer add error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 486
Diameter peer add successful . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 486
Diameter peer remove successful . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 487
Diameter realm entry error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 488
Diameter failover to alternate peer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 489
Diameter fail back to peer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 490
Diameter CEA unknown peer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 491
Diameter no common application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 491
ZD AP migrating. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 492
ZD AP migrated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 492
ZD AP rejected. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 493
ZD AP migration failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 493
Database error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 494
Recover cassandra error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 494
Process initiated. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 495
PMIPv6 unavailable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 495
Memory allocation failed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 496
Process stopped . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 496
Threshold Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 497
CPU threshold exceeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 497
Memory threshold exceeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 498
Disk usage threshold exceeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 498
CPU threshold back to normal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 499
Memory threshold back to normal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 499
Disk threshold back to normal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 499
License threshold exceeded. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500
Rate limit threshold surpassed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500
Rate limit threshold restored . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 501

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

23

Contents

Rate limit for TOR surpassed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 502
The number of users exceed its limit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 502
The number of devices exceeded its limit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 503
Tunnel Events - Access Point (AP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 504
Data plane accepted a tunnel request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 504
Data plane rejected a tunnel request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 505
Data plane terminated a tunnel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 505
AP created a tunnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 506
AP tunnel disconnected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 506
AP softGRE tunnel fails over primary to secondary . . . . . . . . . . . . . . . . . . . . . . . . . . . 507
AP softGRE tunnel fails over secondary to primary . . . . . . . . . . . . . . . . . . . . . . . . . . . 507
AP softGRE gateway reachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 508
AP softGRE gateway not reachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 508
Data plane set up a tunnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 509
AP secure gateway association success . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 509
AP is disconnected from secure gateway. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 510
AP secure gateway association failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 510
Tunnel Events - Data Plane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 511
DP Core GW unreachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 511
DP sGRE keep alive timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 512
DP Core GW inactive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 512
DP DHCPRelay no response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 513
DP DHCPRelay failover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 513
DP sGRE new tunnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 514
DP sGRE del tunnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 514
DP sGRE keepalive recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 515
DP DHCPRelay response recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 515
DP Core GW reachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 516
DP Core GW active . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 516
DP sGRE GW failover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 517

Index

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

24

About This Guide
This SmartZone ™ Alarm and Event Reference Guide describes the various types
of alarms and events that the controller (SCG200, SZ300 or vSZ-H) generates. For
each alarm and event this guide provides the code, type, attributes, and description.
This guide is written for service operators and system administrators who are
responsible for managing, configuring, and troubleshooting Ruckus Wireless
devices. Consequently, it assumes a basic working knowledge of local area
networks, wireless networking, and wireless devices.
NOTE If release notes are shipped with your product and the information there
differs from the information in this guide, follow the instructions in the release notes.
Most user guides and release notes are available in Adobe Acrobat Reader Portable
Document Format (PDF) or HTML on the Ruckus Wireless Support Web site at
https://support.ruckuswireless.com/contact-us.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

25

About This Guide
Document Conventions

Document Conventions
Table 1 and Table 2 list the text and notice conventions that are used throughout
this guide.
Table 1.

Text conventions

Convention

Description

monospace

Represents information as it [Device name]>
appears on screen

monospace bold

Represents information that [Device name]> set
you enter
ipaddr 10.0.0.12

default font bold

Keyboard keys, software
buttons, and field names

On the Start menu, click All
Programs.

italics

Screen or page names

Click Advanced Settings. The
Advanced Settings page
appears.

Table 2.

Example

Notice conventions

Notice Type

Description

NOTE

Information that describes important features or instructions

CAUTION!

Information that alerts you to potential loss of data or potential
damage to an application, system, or device

WARNING!

Information that alerts you to potential personal injury

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

26

About This Guide
Terminology

Terminology
Table 3 lists the terms used in this guide.
Table 3.

Terms used

Term

Description

3GPP

3rd Generation Partnership Project

AAA

Authentication, Authorization, and Accounting

AD

Active Directory

AMBR

Aggregate Maximum Bit Rate

AP

Access Point

APN

Access Point Name

ASP

Application Service Provider

ASPDN

ASP Down

ASPDN ACK

ASP Down Acknowledgment

ASR

Abort Session Request

AVP

Ruckus Vendor specific attribute Pair

BMD

Billing Mediation Device is a network component in a
telecommunications network that receives, processes,
reformats and sends information to other formats between
network elements.

BSSID

Basic Service Set Identifier

CDF

Charging Data Function

CDR

Call Detail Record.
A formatted collection of information on chargeable events used
for accounting and billing. For example, call set-up, call duration
and amount of data transferred.

CEA

Capabilities Exchange Answer

CER

Capabilities Exchange Request

CGF

Charging Gateway Function

CHAP

Challenge Handshake Authentication Protocol

CIP

Channel Interface Processor

CLB

Client Load Balance

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

27

About This Guide
Terminology

Table 3.

Terms used

Term

Description

CNN

Configuration Change Notifier

CNR

Configuration Notification Receiver

CoA

Change of Authorization

Controller

Refers to either SCG-200 or vSZ-H as the case may be.

CPE

Customer-Premises Equipment

CTF

Charging Trigger Function

DEA

Diameter-EAP-Answer

DER

Diameter-EAP-Request

DHCP

Dynamic Host Configuration Protocol

DM

Dynamic Multipoint

DNS

Domain Name System

DPR

Diameter Disconnect Peer Request

DRT

Data Record Transfer

EAP

Extensible Authentication Protocol

EBI

EPS Bearer ID

EMAP

Ethernet Mesh AP

EPC

Evolved Packet Core

EPS

Evolved Packet System

F-TEID

Fully Qualified Tunnel Endpoint Identifier

FTP

File Transfer Protocol

Ga

Reference point between a CDF and the CGF for CDR transfer

GGSN

Gateway GPRS Support Node

GPDU

GTP Packet Data Unit

GPRS

General Packet Radio Service

GSN

GPRS Support Node

GSN APN

GPRS serving node, is application module in the SCG handling
GTP messages

GTP

GPRS Tunneling Protocol

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

28

About This Guide
Terminology

Table 3.

Terms used

Term

Description

GTP-C

GTP control plane

GTP-U

GTP user plane

GTP'

GPRS protocol, used for CDR transport. It is derived from GTP
with enhancements to improve transport reliability necessary for
CDRs

GTPP

GPRS Tunneling Protocol Prime

GTPv1-U

GTP version 1, user plane

GTPv2-C

GTP version 2, control plane

HIP

Host Identity Protocol

HLR

Home Location Register

ICMP

Internet Control Message Protocol

IE

Information Element

IMSI

International Mobile Subscriber Identity

IP

Internet Protocol

IP-CAN

IP Connectivity Access Network

IPSP

IP Signalling Protocol

LBS

Location Based Service

LCS

Location Services

LDAP

Lightweight Directory Access Protocol

LMA

Local Mobility Anchor

MAP

Mobile Application Part

MCC

Mobile Country Code

MNC

Mobile Network Code

MOR

Maximum Outstanding Requests

MS-ISDN

Mobile Subscriber Integrated Services Digital Network Number

MTU

Maximum Transmission Unit

MWSG

Metro Wireless Security Gateway

NAS

Network Access Server

NTP

Network Time Protocol)

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

29

About This Guide
Terminology

Table 3.

Terms used

Term

Description

P-GW

Packet Data Network Gateway

PAA

PDN Address Allocation

PCN

Packet switched Core network Node (SGSN, GGSN, S–GW, P–
GW)

PCO

Protocol Configuration Options

PDN

Packet Data Network

PDP

Packet Data Protocol

PGW

PDN Gateway

produce.short.name Refers to either SCG or vSZ-H
R-WSG/WSG

Ruckus Wireless Security Gateway

RAC

Radio Access Controller

RAP

Root Access Point

RAR

Re-Auth Request

RSSI

Received Signal Strength Indicator

S-CDR

SGSN Call Detail Record

SCG

Ruckus Wireless Smart Cell Gateway

SCTP

Stream Control Transmission Protocol

SCTP

Stream Control Transmission Protocol

SG

Signalling Gateway

SGSN

Serving GPRS Support Node

SGW

Serving Gateway

SSID

Service Set Identifier (SSID)

STR

STR (Session Termination-Request)

TCAP

Transaction Capabilities Application Part

TCP

Transmission Control Protocol

TEID

Tunnel End Point Identifier

UDP

User Datagram Protocol

UE

User Equipment

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

30

About This Guide
Related Documentation

Table 3.

Terms used

Term

Description

UI

Web User Interface

USB

Universal Serial Bus

WDS

Wireless Distribution System

Related Documentation
For a complete list of documents that accompany this release, refer to the Release
Notes.

Online Training Resources
To access a variety of online Ruckus Wireless training modules, including free
introductory courses to wireless networking essentials, site surveys, and Ruckus
Wireless products, visit the Ruckus Wireless Training Portal at:
https://training.ruckuswireless.com

Documentation Feedback
Ruckus Wireless is interested in improving its documentation and welcomes your
comments and suggestions. You can email your comments to Ruckus Wireless at:
docs@ruckuswireless.com
When contacting us, please include the following information:
• Document title
• Document part number (on the cover page)
• Page number (if appropriate)
For example:
• SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone
3.5.1
• Part number: 800-71512-001
• Page 300

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

31

Revision History

1

This chapter contains revision history for:
• SmartZone Version 3.5.1
• SmartZone Version 3.5
• SmartZone Version 3.4.1
• SmartZone Version 3.4
• SmartZone Version 3.2.1
• SmartZone Version 3.2
• SmartZone Version 3.1.1
• RuckOS Version 3.1
• RuckOS Version 3.0

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

32

Revision History
SmartZone Version 3.5.1

SmartZone Version 3.5.1
The following are the changes for version 3.5.1.

New Event
Event Code

Event

2802

wiredClientJoin

2803

wiredClientJoinFailure

2804

wiredClientDisconnect

2806

wiredClientAuthorization

2808

wiredClientSessionExpiration

SmartZone Version 3.5
The following are the changes for version 3.5.

Deprecated Alarm and Event
Code

Type

Replace With

Alarm 835 and Event 837

resyncNTPTime

Alarm and Event 855 unsyncNTPTime

New Alarm
• Description for Alarm 346 is changed.

Alarm Code

Alarm

341

apDHCPServiceFailure

346

apNATFailureDetectedbySZ

855

unsyncNTPTime

858

clusterUploadKspFileFailed

974

csvFtpTransferMaxRetryReached

975

csvDiskThreshholdExceeded

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

33

Revision History
SmartZone Version 3.5

Alarm Code

Alarm

976

csvDiskMaxCapacityReached

1024

apCfgNonDhcpNatWlanVlanConfigMismatch

1025

apCfgDhcpNatWlanVlanConfigMismatch

1258

dpDcToCaleaConnectFail

1261

dpP2PTunnelConnectFail

1265

dpDhcpIpPoolUsageRate100

1267

zoneAffinityLastDpDisconnected

1762

racADLDAPTLSFailed

4003

disabledSciDueToUpgrade

4004

disabledSciDueToUpgrade

4005

disabledSciAndFtpDueToMutuallyExclusive

New Event
Event Code

Event

117

apGetConfigFailed

228

clientBlockByBarringUERule

229

clientUnblockByBarringUERule

328

apHealthLatencyFlag

329

apHealthCapacityFlag

330

apHealthConnectionFailureFlag

331

apHealthClientCountFlag

332

apHealthLatencyClear

333

apHealthCapacityClear

334

apHealthConnectionFailureClear

335

apHealthClientCountClear

336

apDHCPFailoverDetected

337

apDHCPFallbackDetected

338

apSecondaryDHCPAPDown

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

34

Revision History
SmartZone Version 3.5

Event Code

Event

339

apSecondaryDHCPAPUp

340

apDHCPIPPoolMaxThresholdReached

341

apDHCPServiceFailure

342

apNATFailoverDetected

343

apNATFallbackDetected

344

apNATVlanCapacityAffected

345

apNATVlanCapacityRestored

346

apNATFailureDetectedbySZ

347

apHealthAirUtilizationFlag

348

apHealthAirUtilizationClear

855

unsyncNTPTime

869

Reindex ElasticSearch finished

870

clusterInitContactApr

972

csvFtpTransfer

973

csvFtpTransferError

974

csvFtpTransferMaxRetryReached

975

csvDiskThreshholdExceeded

976

csvDiskMaxCapacityReached

977

csvDiskThreshholdBackToNormal

1024

apCfgNonDhcpNatWlanVlanConfigMismatch

1025

apCfgDhcpNatWlanVlanConfigMismatch

1257

dpDcToCaleaConnected

1258

dpDcToCaleaConnectFail

1259

dpDcToCaleaDisconnected

1260

dpP2PTunnelConnected

1261

dpP2PTunnelConnectFail

1262

dpP2PTunnelDisconnected

1263

dpStartMirroringClient

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

35

Revision History
SmartZone Version 3.4.1

Event Code

Event

1264

dpStopMirroringClient

1265

dpDhcpIpPoolUsageRate100

1266

dpDhcpIpPoolUsageRate80

1267

zoneAffinityLastDpDisconnected

1268

dpCaleaUeInterimMatched’

1761

racADLDAPTLSSuccess

1762

racADLDAPTLSFailed

4001

connectedToSci

4002

disconnectedFromSci

4003

disabledSciDueToUpgrade

4004

disabledSciDueToUpgrade

4005

disabledSciAndFtpDueToMutuallyExclusive

SmartZone Version 3.4.1
No changes in this release.

SmartZone Version 3.4
The following are the changes for version 3.4.

New Alarm
Alarm Code

Alarm

850

clusterUploadAPFirmwareFailed

853

clusterAddAPFirmwareFailed

1021

zoneCfgPrepareFailed

1022

apCfgGenFailed

1023

cfgGenSkippedDueToEolAp

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

36

Revision History
SmartZone Version 3.2.1

Displayed on the Web Interface
Alarm Code

Attribute

Attribute Change

107

Added failure
reason

AP [{apName&&apMac}] failed to update its
firmware from [{fromVersion}] to [{toVersion}]
failure reason [{reason}]

New Event
2

Event Code

Event

848

clusterUploadAPFirmwareStart

849

clusterUploadAPFirmwareSuccess

850

clusterUploadAPFirmwareFailed

851

clusterAddAPFirmwareStart

852

clusterAddAPFirmwareSuccess

853

clusterAddAPFirmwareFailed

854

clusterNameChanged

1021

zoneCfgPrepareFailed

1022

apCfgGenFailed

1023

cfgGenSkippedDueToEolAp

SmartZone Version 3.2.1
The following are the changes for version 3.2.1.

New Alarm
Alarm Code

Alarm

865

apCertificateExpire

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

37

Revision History
SmartZone Version 3.2.1

New Event
2

Event Code

Event

226

wdsDeviceJoin

227

wdsDeviceLeave

865

apCertificateExpire

866

apCertificateExpireClear

3011

recoverCassandraError

Event on Web Interface
Event
Code

Existing Display

New Display

513

Data plane [{dpName&&dpKey}]
disconnected from
{produce.short.name}
[{cpName||wsgIP}].

Data plane [{dpName&&dpKey}]
disconnected from
{produce.short.name}
[{cpName||wsgIP}], Reason:
[{reason}].

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

38

Revision History
SmartZone Version 3.2

SmartZone Version 3.2
The following are the changes for version 3.2.

New Alarm
Alarm Code

Alarm

538

dpLicenseInsufficient

553

dpUpgradeFailed

751

syslogServerUnreachable

835

resyncNTPTime

1255

licenseGoingToExpire

1256

apConnectionTerminatedDueToInsufficientLicense

1752

racADLDAPFail

1753

racADLDAPBindFail

1754

racLDAPFailToFindPassword

1755

racADNPSFail

1756

racADNPSFailToAuthenticate

2102

radiusServerUnreachable

2122

ldapServerUnreachable

2142

adServerUnreachable

2152

espAuthServerUnreachable

2154

espAuthServerUnResolvable

2162

espDNATServerUnreachable

2164

espDNATServerUnresolvable

Attribute Change
Module

Attribute

Attribute Change

Data Plane

dpMac

dpKey

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

39

Revision History
SmartZone Version 3.2

Renamed Alarm
Alarm
Code

Alarm Name

Renamed To

1202

DP Disconnected

GtpManager (DP) disconnected

7003

The number of users exceeded it's limit

The number of users exceeded
its limit

7004

The number of devices exceeded it's limit The number of devices
exceeded its limit

New Event
2

Event Code

Event

370

apUsbSoftwarePackageDownloaded

371

apUsbSoftwarePackageDownloadFailed

530

dpDiscoverySuccess

532

dpStatusManaged

537

dpDeleted

538

dpLicenseInsufficient

550

dpUpgradeStart

551

dpUpgrading

552

dpUpgradeSuccess

553

dpUpgradeFailed

750

syslogServerReachable

751

syslogServerUnreachable

752

syslogServerSwitched

770

planeLoadingRebalancingSucceeded

771

planeLoadingRebalancingFailed

845

clusterUploadVDPFirmwareStart

846

uploadClusterVDPFirmwareSuccess

847

uploadClusterVDPFirmwareFailed

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

40

Revision History
SmartZone Version 3.2

Event Code

Event

1255

licenseGoingToExpire

1256

apConnectionTerminatedDueToInsufficientLicense

1751

racADLDAPSuccess

1752

racADLDAPFail

1753

racADLDAPBindFail

1754

racLDAPFailToFindPassword

1755

racADNPSFail

1756

racADNPSFailToAuthenticate

2151

espAuthServerReachable

2152

espAuthServerUnreachable

2153

espAuthServerResolvable

2154

espAuthServerUnResolvable

2161

espDNATServerReachable

2162

espDNATServerUnreachable

2163

espDNATServerResolvable

2164

espDNATServerUnresolvable

Severity Change
Event Code and Event

Severity Changed From Severity Changed To

516 - dpPktPoolLow

Major

Informational

517 - dpPktPoolCriticalLow

Critical

Major

519 - dpCoreDead

Critical

Major

837 - resyncNTPTime

Informational

Major

2102 radiusServerUnreachable

Informational

Major

2122 ldapServerUnreachable

Informational

Major

2142 - adServerUnreachable Informational

Major

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

41

Revision History
SmartZone Version 3.2

Attribute Change
Module

Attribute

Attribute Change

Data Plane

dpMac

dpKey

AP Communication “model"="ZF7343"
Events

"model"="R700”

System Events
System Events

"model"="ZF7962",
“firmware”=“3.0.0.0.0”

"model"="R700",
“firmware”=“3.2.0.0.x”

Renamed Event
Event
Code

Event Name

Renamed To

320

AP CLB limit reached

AP client load balancing limit
reached

321

AP CLB limit recovered

AP client load balancing limit
recovered

615

DP softGRE GW unreachable

DP sGRE GW unreachable

616

DP softGRE keep alive timeout

DP sGRE keep alive timeout

617

DP softGRE GW inactive

DP sGRE GW inactive

620

DP softGRE new tunnel

DP sGRE new tunnel

621

DP softGRE del tunnel

DP sGRE del tunnel

622

DP softGRE keepalive recovery

DP sGRE keepalive recovery

624

DP softGRE GW reachable

DP sGRE GW reachable

625

DP softGRE GW active

DP sGRE GW active

626

DP softGRE GW failover

DP sGRE GW failover

1202

DP Disconnected

GtpManager (DP) disconnected

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

42

Revision History
SmartZone Version 3.1.1

Auto Clearance of Event
Event Code Event Name
2102

This event triggers the alarm 2102, which is auto cleared by the
event code 2101

2122

This event triggers the alarm 2122, which is auto cleared by the
event code 2121

2142

This event triggers the alarm 2142, which is auto cleared by the
event code 2141.

SmartZone Version 3.1.1
The following are the changes for version 3.1.1.

New Alarm
Alarm Code

Alarm

661

ipsecTunnelDisAssociated

662

ipsecTunnelAssociateFailed

New Event
2

Event Code

Event

326

cmResetByUser

327

cmResetFactoryByUser

660

ipsecTunnelAssociated

661

ipsecTunnelDisassociated

662

ipsecTunnelAssociateFailed

844

clusterInitiatedMovingAp

2101

radiusServerReachable

2102

radiusServerUnreachable

2121

ldapServerReachable

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

43

Revision History
SmartZone Version 3.1.1

Event Code

Event

2122

ldapServerUnreachable

2141

adServerReachable

2142

adServerUnreachable

2201

zoneInitiatedMovingAp

2501

nodeIPv6Added

2502

nodeIPv6Deleted

Re-added Event
Event Code

Event

101

apDiscoverySuccess

Renamed Event
Event
Code

Event Name

Renamed To

318

AP cable modem rebooted by user

AP cable modem power-cycled
by user

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

44

Revision History
RuckOS Version 3.1

RuckOS Version 3.1
The following are the changes for version 3.1.

New Alarm
Alarm Code

Alarm

516

dpPktPoolLow

517

dpPktPoolCriticalLow

519

dpCoreDead

520

dpProcessRestar

862

clusterCfgBackupFailed

864

clusterCfgRestoreFailed

1401

diaInitilizeErr

1403

diaPeerTransportFailure

1404

diaCERError

1407

diaPeerAddError

1409

diaPeerRemoveSuccess

1410

diaRealmEntryErr

1411

diaFailOverToAltPeer

1412

diaFailbackToPeer

1414

diaCEAUnknownPeer

1415

diaNoCommonApp

1551

staAuthFailedTransDown

1552

staAuthFailedFailureResp

1553

staAuthFailedDecodeFailure

1558

staReAuthFailed

1559

staResponseTimerExpired

1560

retransmitExausted

1651

authFailedOverToSecondary

1652

authFallbackToPrimary

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

45

Revision History
RuckOS Version 3.1

Alarm Code

Alarm

1653

accFailedOverToSecondary

1654

accFallbackToPrimary

7003

tooManyUsers

7004

tooManyDevices

Deprecated Alarm
Alarm Code

Alarm

1008

cfgUpdFailed

1902

unknownRealmAccounting

1909

apAcctRespWhileInvalidConfig

Renamed Alarm
Alarm Code

Alarm Type

Renamed To

701

No LS Responses

No LS responses

721

No LS Responses

No LS responses

1623

App Server Down

App server down

1624

App Server Inactive

App server inactive

1627

Association Down

Association down

1636

Outbound Routing Failure

Outbound routing failure

1637

Did Allocation Failure

Did allocation failure

1960

CGF Server Not Configured

CGF server not configured

1242

TTG Session Critical Threshold

TTG session critical threshold

1243

TTG Session License Exhausted

TTG session license exhausted

1302

Rate Limit for TOR surpassed

Rate limit for TOR surpassed

1911

Unauthorized CoA/DM message
dropped

Unauthorized COA/DM
message dropped

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

46

Revision History
RuckOS Version 3.1

New Event
2

Event Code

Event

223

remediationSuccess

224

remediationFailure

325

cableModemUp

520

dpProcessRestart

626

dpSgreGWFailOver

627

dpSetUpTunnel

860

clusterCfgBackupStart

861

clusterCfgBackupSuccess

862

clusterCfgBackupFailed

863

clusterCfgRestoreSuccess

864

clusterCfgRestoreSuccess

926

ipmiREVotage

927

ipmiREThempBB

928

ipmiREThempFP

929

ipmiREThempIOH

930

ipmiREThempMemP

931

ipmiREThempPS

932

ipmiREThempP

933

ipmiREThempHSBP

934

ipmiREFan

935

ipmiREPower

936

ipmiRECurrent

937

ipmiREFanStatus

938

ipmiREPsStatus

939

ipmiREDrvStatus

953

cpuThresholdBackToNormal

954

memoryThresholdBackToNormal

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

47

Revision History
RuckOS Version 3.1

Event Code

Event

955

diskUsageThresholdBackToNormal

1401

diaInitilizeErr

1402

diaInitialization

1403

diaPeerTransportFailure

1404

diaCERError

1405

diaCERSuccess

1406

diaInvalidVer

1407

diaPeerAddError

1408

diaPeerAddSuccess

1409

diaPeerRemoveSuccess

1410

diaRealmEntryErr

1411

diaFailOverToAltPeer

1412

diaFailbackToPeer

1414

diaCEAUnknownPeer

1415

diaNoCommonApp

1550

staSucessfulAuthentication

1551

staAuthFailedTransDown

1552

staAuthFailedFailureResp

1553

staAuthFailedDecodeFailure

1554

staSessionTermSCGInitSuccess

1555

staSessionTermAAAInitSucess

1556

staSessionTermAAAInitFail

1557

staReAuthSuccess

1558

staReAuthFailed

1559

staResponseTimerExpired

1560

retransmitExausted

1651

authFailedOverToSecondary

1652

authFallbackToPrimary

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

48

Revision History
RuckOS Version 3.1

Event Code

Event

1653

accFailedOverToSecondary

1654

accFallbackToPrimary

1655

unavailableLocInfoRequested

1656

incapableLocInfoRequested

1657

unSupportedLocDeliveryRequest

7001

tooManyUsers

7002

tooManyDevices

Modified Event Severity
Event Code

Event

Severity

Changed To

516

dpPktPoolLow

Informational

Major

517

dpPktPoolCriticalLow

Major

Critical

519

dpCoreDead

Major

Critical

5006

lmaIcmpUnreachable

Debug

Major

Renamed Event
Event
Code

Event Name

Renamed To

181

Ssid-spoofing rogue AP

SSID-spoofing rogue AP

209

Client Roaming

Client roaming

211

3rd Party Client Join

3rd party client join

212

3rd Party Client Inactivity Timeout

3rd party client inactivity timeout

213

3rd Party Client Authorization

3rd party client authorization

214

3rd Party Client Authorization Failure

3rd party client authorization
failure

215

3rd Party Client Session Expiration

3rd party client session
expiration

216

3rd Party Client Roaming

3rd party client roaming

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

49

Revision History
RuckOS Version 3.1

Event
Code

Event Name

Renamed To

217

3rd Party Client Session Logout

3rd party client session logout

220

Client Grace Period

Client grace period

308

AP channel updated because Dynamic
Frequency Selection (DFS) detected a
radar event

AP channel updated because
dynamic frequency selection
(DFS) detected a radar event

317

AP Brownout

AP brownout

323

AP capacity Reached

AP capacity reached

405

eMAP downlink connected to MAP

EMAP downlink connected to
MAP

406

eMAP downlink disconnected from MAP EMAP downlink disconnected
from MAP

407

eMAP uplink connected to MAP

EMAP uplink connected to MAP

408

eMAP uplink disconnected from MAP

EMAP uplink disconnected from
MAP

422

Mesh state updated to MAP No Channel Mesh state updated to MAP no
channel

424

Mesh state update to RAP No Channel

Mesh state update to RAP no
channel

515

Data plane physical Interface Up

Data plane physical interface up

615

DP SoftgreGW Unreachable

DP softGRE GW unreachable

616

DP Softgre Keep Alive Timeout

DP softGRE keep alive timeout

617

DP SoftgreGW Inact

DP softGRE GW inactive

618

DP DhcpRelay No Resp

DP DHCPRelay no response

619

DP DhcpRelay FailOver

DP DHCPRelay failOver

620

DP SoftGRE New Tunnel

DP softGRE new tunnel

621

DP SoftGRE Del Tunnel

DP softGRE del tunnel

622

DP SoftGRE Keepalive Recovery

DP softGRE keepalive recovery

623

DP DhcpRelay Resp Recovery

DP DHCPRelay response
recovery

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

50

Revision History
RuckOS Version 3.1

Event
Code

Event Name

Renamed To

624

DP SoftGRE GW Reachable

DP softGRE GW reachable

625

DP SoftGRE GW Active

DP softGRE GW active

701

No LS Responses

No LS responses

707

AP received Passive Calibration Request AP received passive calibration
request

708

AP received Passive Footfall Request

AP received passive footfall
request

709

AP received Unrecognized Request

AP received unrecognized
request

721

No LS Responses

No LS responses

725

SCG received Passive Request

SCG received passive request

727

SCG sent Controller Information report

SCG sent controller information
report

728

SCG received Management Request

SCG received management
request

729

SCG sent AP Info by Venue Report

SCG sent AP info by venue
report

730

SCG sent Query Venues Report

SCG sent query venues report

731

SCG sent Associated Client Report

SCG sent associated client
report

732

SCG forwarded Calibration Request to AP SCG forwarded calibration
request to AP

733

SCG forwarded Footfall Request to AP

SCG forwarded footfall request
to AP

734

SCG received Unrecognized Request

SCG received unrecognized
request

833

SSH Tunnel Switched

SSH tunnel switched

970

FTP Transfer

FTP transfer

971

FTP Transfer Error

FTP transfer error

980

File Upload

File upload

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

51

Revision History
RuckOS Version 3.1

Event
Code

Event Name

Renamed To

981

Email Sent Successfully

Email sent successfully

982

Email Sent Failed

Email sent failed

983

SMS Sent Successfully

SMS sent successfully

984

SMS Sent Failed

SMS sent failed

1012

Incorrect Flat File Configuration

Incorrect flat file configuration

1220

PDP update by Roaming succeeded

PDP update by roaming
succeeded

1221

PDP update by Roaming failed

PDP update by roaming failed

1244

PDP Update Success COA

PDP update success COA

1245

PDP Update Fail COA

PDP update fail COA

1647

CoA Sent NAS

CoA sent NAS

1648

CoA NAK Received NAS

CoA NAK received NAS

1649

CoA Authorize Only Access Reject

CoA authorize only access reject

1650

CoA RWSG MWSG Notification Failure

CoA RWSG MWSG notification
failure

1960

CGF Server Not Configured

CGF server not configured

2001

ZD AP Migrating

ZD AP migrating

2002

ZD AP Migrated

ZD AP migrated

2003

ZD AP Rejected

ZD AP rejected

2004

ZD AP Migration Failed

ZD AP migration failed

1302

Rate Limit for TOR surpassed

Rate limit for TOR surpassed

1911

Unauthorized CoA/DM message dropped Unauthorized COA/DM
message dropped

1238

DHCP Inform Received

DHCP inform received

1239

DHCP Dcln Received

DHCP decline received

1240

TTG Session Warning Threshold

TTG session warning threshold

1241

TTG Session Major Threshold

TTG session major threshold

1242

TTG Session Critical Threshold

TTG session critical threshold

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

52

Revision History
RuckOS Version 3.1

Event
Code

Event Name

Renamed To

1243

TTG Session License Exhausted

TTG session license exhausted

1620

Destination Available

Destination available

1623

App Server Down

App server down

1624

App Server Inactive

App server inactive

1625

App Server Active

App server active

1627

Association Down

Association down

1628

Association Up

Association up

1630

Send Auth Info Success

Send auth info success

1634

Insert Sub Data Success

Insert sub data success

1635

Insert Sub Data Failed

Insert sub data failed

1636

Outbound Routing Failure

Outbound routing failure

1637

Did Allocation Failure

Did allocation failure

1639

Restore Data Success

Restore data success

1640

Restore Data Failed

Restore data failed

1641

DM Received from AAA

DM received from AAA

1643

DM Sent to NAS

DM sent to NAS

1644

DM NACK Received from NAS

DM NACK received from NAS

1645

CoA Received from AAA

CoA received from AAA

1801

3rdParty AP Connected

3rd party AP connected

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

53

Revision History
RuckOS Version 3.0

RuckOS Version 3.0
The following are the changes for version RuckOS 3.0.

New Alarm
Table 4.
Alarm Code

Alarm

115

apJoinZoneFailed

510

dpReboot

614

apSoftGREGatewayNotReachable

701

apLBSNoResponses

702

apLBSAuthFailed

704

apLBSConnectFailed

721

scgLBSNoResponse

722

scgLBSAuthFailed

724

scgLBSConnectFailed

834

diskUsageExceed

1008

cfgUpdFailed

1302

rateLimitMORSurpassed

5001

processInit

5002

pmipUnavailable

5003

unallocatedMemory

5004

updateCfgFailed

5006

lmaIcmpUnreachable

5008

lmaFailOver

5010

bindingFailure

5102

lostCnxnToDHCP

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

54

Revision History
RuckOS Version 3.0

Deprecated Alarm
Alarm Code

Alarm

106

apDiscoveryFail

109

apFirmwareUpdated

110

apConfUpdated

301

apRebootByUser

304

apFactoryReset

305

apConnected

307

apHeartbeatLost

309

cmRebootByUser

505

dpUpdateStatusFailed

506

dpUpdateStatisticFailed

507

dpConnected

508

dpPhyInterfaceUp

509

dpConfUpdated

603

dpTearDownTunnel

608

apBuildTunnelSuccess

609

apBuildTunnelFailed

610

apTunnelDisconnected

611

apSoftGRETunnelFailoverPtoS

612

apSoftGRETunnelFailoverStoP

812

upgradeClusterNodeSuccess

814

clusterLeaderChanged

815

upgradeEntireClusterSuccess

816

nodeBondInterfaceUp

817

nodePhyInterfaceUp

818

clusterBackToInService

819

backupClusterSuccess

820

newNodeJoinSuccess

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

55

Revision History
RuckOS Version 3.0

Alarm Code

Alarm

821

clusterAppStart

822

removeNodeSuccess

823

restoreClusterSuccess

824

nodeBackToInService

833

sshTunnelSwitched

971

ftpTransferError

1010

smfRegFailed

Renamed Alarm Type
Alarm Code

Alarm Type

Renamed To

108

apWlanMismatched

apWlanOversubscribed

1242

sessionCriticalThreshold

ttgSessionCriticalThreshold

1243

sessionLicenseExausted

ttgSessionLicenseExausted

1302

rateLimitTORSurpassed

rateLimitMORSurpassed

1626

assocCantStart

assocEstbFailed

1960

CGFServerNotConfigured

cgfServerNotConfigured

5004

updateCgfFailed

updateCfgFailed

Modification of Alarm Severity
Alarm
Code

Alarm

Severity

Severity
Modified To

108

apWlanMismatched

Informational

Major

614

apSoftGREGatewayNotReachable

Major

Critical

960

licenseThresholdExceeded

Warning

Critical and
Major

1636

outboundRoutingFailure

Major

Critical

1952

pdnGwVersionNotSupportedMsgReceived Critical

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

Major

56

Revision History
RuckOS Version 3.0

Renamed Alarm
Code

Alarm Name

Renamed To

104

AP model different with swap AP
configuration

AP swap model mismatched

105

AP model different with pre-provision
configuration

AP pre-provision model
mismatched

108

AP WLAN mismatched

AP WLAN oversubscribed

809

Control plane interface down

Node bond interface down

810

Control plane physical interface down

Node physical interface down

952

Disk Usage threshold exceeded

Disk usage threshold exceeded

1003

Keep alive failure

Keepalive failure

1016

HIP Failover

HIP failed over

1202

Lost connection to Data plane

DP disconnected

1302

Rate Limit for Total Outstanding Requests Rate Limit for MOR surpassed
(TOR) Surpassed

1618

Destination Not reachable

Destination not reachable

1626

Association cannot Start

Association establishment failed

1902

Unknown realm accounting

Unknown realm

1909

apAcctRespWhileInvalidConfig

AP accounting response while
invalid config

1910

apAcctMsgDropNoAcctStartMsg

AP account message drop while
no accounting start message

1911

unauthorizedCoaDmMessageDropped

Unauthorized CoA/DM
message dropped

1960

CGFServerNotConfigured

CGF Server Not Configured

5001

Initial Process

Process initiated

5002

PMIPv6 is Unavailable

PMIPv6 unavailable

5004

Update config failed

Config update failed

5006

LMA ICMP is unreachable

LMA ICMP unreachable

5008

LMA failover

LMA failed over

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

57

Revision History
RuckOS Version 3.0

Code

Alarm Name

Renamed To

5010

Binding failure

Binding failed

5102

Lost DHCP connection

DHCP connection lost

New Event
Event Code

Event

115

apJoinZoneFailed

116

apIllgalToChangeCountryCode

180

genericRogueAPDetected

181

ssid-spoofingRogueAPDetected

182

mac-spoofingRogueAPDetected

183

same-networkRogueAPDetected

184

ad-hoc-networkRogueAPDetected

185

maliciousRogueAPTimeout

218

smartRoamDisconnect

219

clientBlockByDeviceType

220

clientGracePeriod

221

onboardingRegistrationSuccess

222

onboardingRegistrationFailure

225

forceDHCPDisconnect

319

319##smartMonitorTurnOffWLAN

320

apCLBlimitReached

321

apCLBlimitRecovered

322

apWLANStateChanged

323

apCapacityReached

324

apCapacityRecovered

516

dpPktPoolLow

517

dpPktPoolCriticalLow

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

58

Revision History
RuckOS Version 3.0

Event Code

Event

518

dpPktPoolRecover

519

dpCoreDead

611

apSoftGRETunnelFailoverPtoS

612

apSoftGRETunnelFailoverStoP

613

apSoftGREGatewayReachable

614

apSoftGREGatewayNotReachable

701

apLBSNoResponses

702

apLBSAuthFailed

703

apLBSConnectSuccess

704

apLBSConnectFailed

705

apLBSStartLocationService

706

apLBSStopLocationService

707

apLBSRcvdPassiveCalReq

708

apLBSRcvdPassiveFFReq

709

apLBSRcvdUnrecognizedRequest

721

scgLBSNoResponse

722

scgLBSAuthFailed

723

scgLBSConnectSuccess

724

scgLBSConnectFailed

725

scgLBSStartLocationService

726

scgLBSRcvdNoPayload

727

scgLBSSentControllerInfo

728

scgLBSRcvdMgmtRequest

729

scgLBSSendAPInfobyVenueReport

730

scgLBSSendVenuesReport

731

scgLBSSendClientInfo

732

scgLBSFwdPassiveCalReq

733

scgLBSFwdPassiveFFReq

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

59

Revision History
RuckOS Version 3.0

Event Code

Event

734

scgLBSRcvdUnrecognizedRequest

837

resyncNTPTime

838

diskUsageExceed

981

mailSendSuccess

982

mailSendFailed

983

smsSendSuccess

984

smsSendFailed

1250

licenseSyncSuccess

1251

licenseSyncFail

1252

licenseImportSuccess

1253

licenseImportFail

1254

licenseChanged

1300

rateLimitThresholdSurpassed

1301

rateLimitThresholdRestored

1302

rateLimitMORSurpassed

2001

zdAPMigrating

2002

zdAPMigrated

2003

zdAPRejected

2004

zdAPMigrationFailed

5001

processInit

5002

pmipUnavailable

5003

unallocatedMemory

5004

updateCfgFailed

5005

lmaIcmpReachable

5006

lmaIcmpUnreachable

5007

lmaHbUnreachable

5008

lmaFailOver

5009

bindingSuccess

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

60

Revision History
RuckOS Version 3.0

Event Code

Event

5010

bindingFailure

5011

bindingExpired

5012

bindingRevoked

5013

bindingReleased

5100

processTerminated

5101

connectedToDHCP

5102

lostCnxnToDHCP

Deprecated Event
Event Code

Event

101

apDiscoverySuccess

102

apDiscoveryFail

609

apBuildTunnelFailed

1004

keepAliveMissed

1010

smfRegFailed

1011

eventRegFailed

Re-added Event
Event Code

Event

827

ntpTimeSynched

Modifications to Event Severity
Event Code

Event Code

Severity

Changed To

114

apWlanOversubscribed

Informational

Major

320

apCLBlimitReached

Informational

Warning

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

61

Revision History
RuckOS Version 3.0

Event Code

Event Code

Severity

Changed To

835

nodeBackToInService

Major

Informational

960

licenseThresholdExceeded

Informational

Warning

1007

cfgUpdSuccess

Debug

Informational

1008

cfgUpdFailed

Major

Debug

1009

cfgRcvFailed

Major

Debug

1201

connectedToDblade

Debug

Informational

1209

c2dCfgFailed

Informational

Warning

1301

rateLimitThresholdRestored

Major

Informational

1603

unknownRealm

Major

Debug

1908

apAcctRetransmittedMsgDropped Major

Debug

1910

apAcctMsgDropNoAcctStartMsg

Major

Critical

1911

unauthorizedCoaDmMessageDro Major
pped

Critical

1952

pdnGwVersionNotSupportedMsg Critical
Received

Major

5006

lmaIcmpUnreachable

Major

Debug

Renamed Event Type
Event Code

Event Name

Renamed To

114

apWlanMismatched

apWlanOversubscribed

416

rmapDlinkConnectWithMap

rapDlinkConnectWithMap

511

dpUpdateStatisticFalied

dpUpdateStatisticFailed

1017

standbyHipRestart

hipStandbyRestart

1240

sessionWarningThreshold

ttgSessionWarningThreshold

1241

sessionMajorThreshold

ttgSessionMajorThreshold

1242

sessionCriticalThreshold

ttgSessionCriticalThreshold

1243

sessionLicenseExausted

ttgSessionLicenseExausted

1302

rateLimitTORSurpassed

rateLimitMORSurpassed

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

62

Revision History
RuckOS Version 3.0

Event Code

Event Name

Renamed To

1626

assocCantStart

assocEstbFailed

1960

CGFServerNotConfigured

cgfServerNotConfigured

Renamed Event
Code

Event Name

Renamed To

103

AP status changed to Managed

AP managed

112

AP model different with pre-provision
configuration

AP pre-provision model
mismatched

113

AP model different with swap AP
configuration

AP swap model mismatched

114

AP WLAN mismatched

AP WLAN oversubscribed

202

Client joined successfully

Client joined

205

Client connection timed out due to
inactivity

Client connection timed out

210

Client session logout

Client logged out

218

Client Roaming Disconnect

Client roaming disconnected

303

AP connection lost

AP disconnected

305

AP reset to factory default settings, new: AP reset to factory default

311

AP change control plane

AP changed control plane

501

Data plane discovered successfully

Data plane discovered

620

DP Softgre New Tunnel

DP SoftGRE New Tunnel

621

DP Softgre Del Tunnel

DP SoftGRE Del Tunnel

622

DP Softgre KeepAlive Recovery

DP SoftGRE Keepalive
Recovery

624

DP SoftgreGW Reachable

DP SoftGRE GW Reachable

625

DP SoftgreGW Active

DP SoftGRE GW Active

826

Cluster Node rebooted

Cluster node rebooted

828

Cluster node shutdown

Cluster node shut down

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

63

Revision History
RuckOS Version 3.0

Code

Event Name

Renamed To

1003

Keep alive failure

Keepalive failure

1014

HIP Started

HIP started

1015

HIP Stopped

HIP stopped

1016

HIP Failover

HIP failed over

1017

Hip Restart

Standby HIP restarted

1018

HIP Cache Cleanup

HIP cache cleaned

1007

Configuration update success

Configuration updated

1201

Connected to Data plane

DP connected

1202

Lost connection to Data plane

DP disconnected

1205

Session updated at Data plane

Session updated at DP

1206

Session update error at Data plane

Session update at DP failed

1207

Session deleted at Data plane

Session deleted at DP

1208

Session delete error at Data plane

Session delete at DP failed

1217

Create PDP Failed

PDP create failed

1218

Initial PDP updated successfully HLR

PDP update by HLR succeeded

1219

Initial PDP updated fail HLR

PDP update by HLR failed

1220

Initial PDP updated successfully Roam

PDP update by Roaming
succeeded

1221

Initial PDP updated fail Roam

PDP update by Roaming failed

1222

Received PDP update successfully
GGSN

PDP update by GGSN
succeeded

1223

Received PDP update fail GGSN

PDP update by GGSN failed

1224

Initial PDP deleted successfully

PDP delete by TTG succeeded

1225

Initial PDP deleted fail

PDP delete by TTG failed

1226

Received PDP deleted successfully

PDP delete by GGSN
succeeded

1227

Received PDP deleted fail

PDP delete by GGSN failed

1229

ipAssigned

IP assigned

1300

Rate Limit Threshold Surpassed

Rate limit threshold surpassed

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

64

Revision History
RuckOS Version 3.0

Code

Event Name

Renamed To

1301

Rate Limit Threshold Restored

Rate limit threshold restored

1302

Rate Limit for Total Outstanding Requests Rate Limit for TOR surpassed
(TOR) Surpassed

1604

Authentication success

Authentication succeeded

1606

Pseudonym authentication success

Pseudonym authentication
succeeded

1608

Fast re-authentication success

Fast re-authentication
succeeded

1612

CGF keep alive not responded

CGF keepalive not responded

1613

CDR transfer successful

CDR transfer succeeded

1618

Destination Not Reachable

Destination not reachable

1623

AppServer Down

App Server Down

1624

AppServer Inactive

App Server Inactive

1625

AppServer Active

App Server Active

1626

Association can not Start

Association establishment failed

1631

send Auth Info Failed

Auth info sending failed

1632

Update GPRS Location Success

GPRS location update
succeeded

1633

Update GPRS Location Failed

GPRS location update failed

1902

Unknown realm accounting

Unknown realm

5001

Initial Process

Process initiated

5002

PMIPv6 is Unavailable

PMIPv6 unavailable

5004

Update config failed

Config update failed

5005

LMA ICMP is reachable

LMA ICMP reachable

5006

LMA ICMP is unreachable

LMA ICMP unreachable

5007

LMA server is unreachable

LMA server unreachable

5008

LMA failover

LMA failed over

5009

Binding success

Binding succeeded

5010

Binding failure

Binding failed

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

65

Revision History
RuckOS Version 3.0

Code

Event Name

Renamed To

5012

Revoke binding

Binding revoked

5013

Release binding

Binding released

5100

Stop process

Process stopped

5101

Connect To DHCP

DHCP connected

5102

Lost DHCP connection

DHCP connection lost

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

66

Alarm and Event Management

2

In this chapter:
• Overview
• Alarm and Event Management

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

67

Alarm and Event Management
Overview

Overview
This guide lists and describes the various types of alarm and event that the controller
generates. For each alarm and event, this guide provides the code, type, attributes,
and description.
NOTE: Refer to About This Guide for the conventions used in this guide.

Alarm and Event Management
This subsystem contains functions that help users to detect, isolate, and eventually
correct malfunctions in the managed network. This section covers:
• Event Categories
• Event Attributes
• Generation of Alarm and Event

Event Categories
Events are used for many different purposes, mainly for notifying users of certain
conditions in the system components as well as the managed network. They can
be classified into the following categories:
• Alarms: These are unexpected events indicating a condition that typically
requires management attention.
• Configuration Change Events: Configuration change events are events that
inform of a configuration change effect on the device.
• Threshold Crossing Alerts: These are events that inform of a performance-related
state variable that has exceeded a certain value. These events point to conditions
that might require management attention to prevent network and service degradation.
• Logging Events: These are events that occur regularly and are expected to occur
during the operation of a network, that indicate what is currently going on in the
network. Some examples of these events include:
• Activity on the network and service
• Operator activity
• System activity
• Informational events – Any other kind of event

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

68

Alarm and Event Management
Alarm and Event Management

• Debug and Informational events - All the debug and informational events
pertaining to TTG modules like RADIUS proxy, HIP, CIP and AUT are not
displayed on the Web Interface. This is because it reduces the performance
of the system due to the volume. Enabling display of these events on the
Web Interface is possible through CLI but it is not recommended.

Event Attributes
An event always includes the following attributes:
• Event Source: The identifier of the source component that generates the event
• Timestamp: The time when the event occurred
• Event Severity: Severity is classified as critical, major, minor, warning, informational or debug
• Event Type: The type of event that has occurred
• Event Information: Contains detail attribute fields in a key-value pair, where a list
of field names is provided

Generation of Alarm and Event
The following are the steps involved in generating an alarm or event.
1 Alarm
a An alarm is a persistent indication of a fault that clears only when the triggering
condition has been resolved.
b An alarm can be filtered in the controller Web Interface based on:
-

Alarm Category - Alarm classifications

-

Alarm Source: Source of the alarm

-

Alarm Status: Could either be outstanding or cleared

-

Acknowledge Time: The time when the alarm is acknowledged

-

Date and Time - Date and time when the alarm is acknowledged

-

Severity: Severity is classified as critical, major or minor

-

Status - Could either be cleared or outstanding

-

Type - Alarm type

c To view the below alarm information in the controller web interface navigate
to Events & Alarms > Alarms
-

Date and Time

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

69

Alarm and Event Management
Alarm and Event Management

-

Code

-

Alarm Type

-

Severity

-

Status

-

Activity

-

Acknowledged on

-

Cleared By

-

Cleared On

-

Comments

d On an alarm generation, the controller web interface provides the following
information as seen in Figure 1.
-

Alarm console, which displays the cleared and outstanding alarms visible
to the user who is currently logged on

-

Alarm summary, which lists various information such as outstanding alarm
counts, unacknowledged alarm counts, etc.

-

You may clear an alarm or a set of alarms to let other administrators know
that you have already resolved the issue. When you select a group of
alarms, the Clear Alarm button is activated. Click this button. A text box
appears where you can enter comments or notes about the resolved
issue. Click Apply when done. To view the cleared alarms, select the
cleared option.

-

You may acknowledge an alarm or a set of alarms to let other administrators know that you have acknowledged it. When you select an alarm
or group of alarms, the Acknowledge Alarm button is activated. Click
this button. A text box appears where you need to confirm the acknowledgment. Click Yes when done. The Acknowledged on column in the
Alarms table gets updated.

-

Filtering features based on the alarm attributes. The Filter button is
deactivated by default. Click this button if you want to turn on the filter.
Click the gear icon to set the filter. A text box appears where you can
enter the severity, status and start and end date and time. Click OK when
done.

-

You may also export the data as a CSV file.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

70

Alarm and Event Management
Alarm and Event Management

Figure 1. Alarms

\

2 Event - On an event generation the:
a The controller collects, receives, and maintains the raw events from the
managed entities (control plane, data plane, access points, etc.). These raw
events are kept in the database, and are automatically purged.
b The controller allows users to enable/disable certain event types from the
managed entities.
Events - The web interface provides an Events log window as seen in Figure
2 for users to visualize and analyze the events. To view the below event
information in the controller web interface navigate to Events & Alarms >
Events.
-

Date and Time

-

Code

-

Type

-

Severity

-

Activity

Event Management lists the disabled events that are filtered at the source
whenever possible to minimize resources for processing events. The SMTP
server is disabled by default. You must enable and configure the SMTP server
so notification emails can be delivered successfully.
Threshold Events are triggered at the source whenever possible.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

71

Alarm and Event Management
Alarm and Event Management

Users are able to perform various operations on the events, such as filtration,
aggregation and counting. The Filter button is deactivated by default. Click
this button if you want to turn on the filter. Click on the gear icon to set the
filter. A text box appears where you can enter the severity, status and start
and end date and time. Click OK when done.
The controller gives you the option of exporting t he data as a CSV file.
Figure 2. Event

NOTE: Refer to Alarm Types and Events Types for the list of alarm and event that
the SCG and vSZ-H generates.

NOTE: Refer to the SNMP MIB Reference Guide for the list of SNMP alarm traps
that the controller generates.

NOTE: Refer to the Administrator Guide for viewing Alarms and Events.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

72

Alarm Types

3

This chapter provides information on the various types of alarms that the controller
generates. Alarms are a subset of the events defined. Categories are inherited from
the event.
In this chapter:
• Accounting Alarms
• AP Authentication Alarms
• AP Communication Alarms
• AP LBS Alarms
• AP State Change Alarms
• Authentication Alarms
• Control and Data Plane Interface Alarms
• Cluster Alarms
• Configuration Alarms
• Data Plane Alarms
• GA Interface Alarms
• Gn/S2a Interface Alarms
• GR Interface Alarms
• IPMI Alarms
• Licensing Alarms
• PMIPv6 Alarms
• SCI Alarms
• Session Alarms
• STA Interface Alarms
• System Alarms
• Threshold Alarms
• Tunnel Alarms - Access Point

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

73

Alarm Types
Accounting Alarms

Accounting Alarms
Following are the alarms related to accounting.
• Accounting server not reachable
• Accounting failed over to secondary
• Accounting fallback to primary
• AP accounting message mandatory parameter missing
• AP accounting message decode failed
• AP account message drop while no accounting start message
• Unauthorized CoA/DM message dropped

Accounting server not reachable
Table 5.

Accounting server not reachable alarm

Alarm

Accounting server not reachable

Alarm Type

accSrvrNotReachable

Alarm Code

1602

Severity

Major

Aggregation Policy

An alarm is raised for every event from the event code 1602. A single
event triggers a single alarm.

Attribute

“mvnoId”=12, “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”,
“srcProcess”=”radiusd”, “realm”=”wlan.3gppnetwork.org",
“radProxyIp”=”7.7.7.7”, “accSrvrIp"=”30.30.30.30”,
"SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

Accounting Server [{accSrvrIp}] not reachable from Radius Proxy
[{radProxyIp}] on {produce.short.name} [{SCGMgmtIp}]

Description

This alarm is triggered when the accounting server cannot be reached.

Recommended Actions Manual intervention is required. Check the web interface for the
connection to the AAA interface. Also, check if the RADIUS server can
reach the AAA server interface.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

74

Alarm Types
Accounting Alarms

Accounting failed over to secondary
NOTE: This alarm is not applicable to vSZ-H.
Table 6.

Accounting failed over to secondary alarm

Alarm

Accounting failed over to secondary

Alarm Type

accFailedOverToSecondary

Alarm Code

1653

Severity

Major

Aggregation Policy

An alarm is raised for every event from the event code 1653. A single
event triggers a single alarm.

Attribute

“mvnoId”=12 “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”
“srcProcess”=”radiusd” “realm”=
”wlan.mnc080.mcc405.3gppnetwork.org" “radProxyIp”=”7.7.7.7”
“primary"=”20.20.20.20” “secondary”=”30.30.30.30”

Displayed on the web
interface

Radius Server Failed Over from Primary [{primary}] to Secondary
[{secondary}] on Radius Proxy [7.7.7.7] on SCG[2.2.2.2]

Description

This alarm is triggered when the secondary accounting RADIUS server
is available after the primary server becomes unreachable.

Recommended Actions No action is required.

Accounting fallback to primary
NOTE: This alarm is not applicable to vSZ-H.
Table 7.

Accounting fallback to primary alarm

Alarm

Accounting fallback to primary

Alarm Type

accFallbackToPrimary

Alarm Code

1654

Severity

Major

Aggregation Policy

An alarm is raised for every event from the event code 1654. A single
event triggers a single alarm.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

75

Alarm Types
Accounting Alarms

Table 7.

Accounting fallback to primary alarm

Attribute

“mvnoId”=12 “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”
“srcProcess”=”radiusd” “realm”=
”wlan.mnc080.mcc405.3gppnetwork.org" “radProxyIp”=”7.7.7.7”
“primary"=”20.20.20.20” “secondary”=”30.30.30.30”

Displayed on the web
interface

Radius Server Fallback to Primary [{primary}] from Secondary
[{secondary}] on Radius Proxy [{radProxyIp}] on {produce.short.name}
[{SCGMgmtIp}]

Description

This alarm is triggered when the automatic fallback is enabled. The
accounting failover to secondary server has occurred, the revival timer
for the primary server has expired and the system falls back to the
primary server.

Recommended Actions No action is required.

AP accounting message mandatory parameter missing
NOTE: This alarm is not applicable to vSZ-H.
Table 8.

AP accounting message mandatory parameter missing alarm

Alarm

AP accounting message mandatory parameter missing

Alarm Type

apAcctMsgMandatoryPrmMissing

Alarm Code

1901

Severity

Critical

Aggregation Policy

From the event code 1901 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“mvnoId”=”12”,“wlanId”=1, “zoneId”=”10”,
“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”aut”,
“realm”=”wlan.3gppnetwork.org","SCGMgmtIp"="2.2.2.2",
“ueMacAddr”=”aa:bb:cc:gg:hh:ii”,“ueImsi”=”12345”,
“ueMsisdn”=”98787”

Displayed on the web
interface

[{srcProcess}] Mandatory attribute missing in Accounting Packet
received from AP [{apIpAddress}] on {produce.short.name}
[{SCGMgmtIp}], with username [{ueImsi}@{realm}]

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

76

Alarm Types
Accounting Alarms

Table 8.

AP accounting message mandatory parameter missing alarm

Description

This alarm is triggered when the controller fails to the find the mandatory
parameter in the RADIUS accounting message received from the AP.
This mandatory parameter is required for generating the WAN-CDR.

Recommended Action

Download the RADIUS log file from the web interface to check the error
cause.

AP accounting message decode failed
NOTE: This alarm is not applicable to vSZ-H.
Table 9.

AP accounting message decode failed alarm

Alarm

AP accounting message decode failed

Alarm Type

apAcctMsgDecodeFailed

Alarm Code

1904

Severity

Critical

Aggregation Policy

From the event code 1904 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“mvnoId”=”12”,“wlanId”=1,“zoneId”=”10”,
“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”aut”,
“realm”=”wlan.3gppnetwork.org", "SCGMgmtIp"="2.2.2.2",
“ueMacAddr”=”aa:bb:cc:gg:hh:ii”, “ueImsi”=”12345”,
“ueMsisdn”=”98787”

Displayed on the web
interface

[{srcProcess}] Malformed Accounting Packet received from AP
[{apIpAddress}] on {produce.short.name} [{SCGMgmtIp}], with
username [{userName}]

Description

This alarm is triggered when an AP accounting message decoding fails
due to a malformed packet.

Recommended Action

Download the RADIUS log file from the web interface to check the error
cause.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

77

Alarm Types
Accounting Alarms

AP account message drop while no accounting start
message
NOTE: This alarm is not applicable to vSZ-H.
Table 10. AP account message drop while no accounting start message alarm
Alarm

AP account message drop while no accounting start message

Alarm Type

apAcctMsgDropNoAcctStartMsg

Alarm Code

1910

Severity

Critical

Aggregation Policy

From the event code 1910 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“mvnoId”=”12”, “wlanId”=”1”, “zoneId”=”10”,
“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”aut”,
“realm”=”wlan.3gppnetwork.org",

Displayed on the web
interface

[{srcProcess}] Dropped Accounting Packet received from AP
[{apIpAddress}] on {produce.short.name} [{SCGMgmtIp}], with
username [{userName}]. Accounting session timer expired, stop or
interim message not received, as Account Start not received from NAS/
AP

Description

This alarm is raised when accounting messages from the AP is dropped.
The attributes Acct Interim/Stop message as account start is not
received from the AP.

Recommended Action

Check the accounting retransmit timer and retransmit count in the
Access Point (AP) configuration. Also check if the interface from the AP
to the controller is congested.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

78

Alarm Types
Accounting Alarms

Unauthorized CoA/DM message dropped
NOTE: This alarm is not applicable to vSZ-H.
Table 11. Unauthorized CoA/DM message dropped alarm
Alarm

Unauthorized CoA/DM message dropped

Alarm Type

unauthorizedCoaDmMessageDropped

Alarm Code

1911

Severity

Critical

Aggregation Policy

From the event code 1911 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“mvnoId”=”12” “wlanId”=”1” “zoneId”=”10”
“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “srcProcess”=”aut”
“radSrvrIp”=”7.7.7.7” "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

[{srcProcess}] Dropped CoA/DM Packet received from AAA [{radSrvrIp}]
on {produce.short.name} [{SCGMgmtIp}], Received message from
unauthorized AAA

Description

This alarm is triggered when the controller receives a Change of
Authorization (CoA) or Dynamic Multipoint (DM) message from an
unauthorized AAA server.

Recommended Action

Check the RADIUS server settings in the RADIUS service profile. Check
if the AAA server is authorized to send the change of authorization (CoA)
or dynamic multipoint (DM) messages. If it is authorized, include for
RADIUS server to send CoA/DM message in RADIUS service.

NOTE: Refer to Accounting Events.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

79

Alarm Types
AP Authentication Alarms

AP Authentication Alarms
Following are the alarms related to AP authentication.
• RADIUS server unreachable
• LDAP server unreachable
• AD server unreachable
• WeChat ESP authentication server unreachable
• WeChat ESP authentication server unresolvable
• WeChat ESP DNAT server unreachable
• WeChat ESP DNAT server unresolvable

RADIUS server unreachable
Table 12. RADIUS server unreachable alarm
Alarm

RADIUS server unreachable

Alarm Type

radiusServerUnreachable

Alarm Code

2102

Severity

Major

Aggregation Policy

From the event code 2102 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“apMac="xx:xx:xx:xx:xx:xx","ip"="17.0.0.12","fwVersion"="3.2.0.0.x","
model"="ZF7982","zoneUUID"="f77a8816-3049-40cd-848482919275ddc3","zoneName"="Default Zone","apLocation"="".

Auto Clearance

The alarm is auto cleared with the event code 2101.

Displayed on the web
interface

AP [{apName&&apMac}] is unable to reach radius server [{ip}].

Description

This alarm is triggered when an AP is unable to reach the RADIUS server.

Recommended Actions Check the network connectivity between AP and RADIUS server.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

80

Alarm Types
AP Authentication Alarms

LDAP server unreachable
Table 13. LDAP server unreachable alarm
Alarm

LDAP server unreachable

Alarm Type

ldapServerUnreachable

Alarm Code

2122

Severity

Major

Aggregation Policy

From the event code 2122 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“apMac="xx:xx:xx:xx:xx:xx","ip"="17.0.0.12","fwVersion"="3.2.0.0.x","
model"="ZF7982","zoneUUID"="f77a8816-3049-40cd-848482919275ddc3","zoneName"="Default Zone","apLocation"=""

Auto Clearance

The alarm is auto cleared with the event code 2121.

Displayed on the web
interface

AP [{apName&&apMac}] is unable to reach LDAP server [{ip}].

Description

This alarm is triggered when the AP is unable to reach LDAP server.

Recommended Actions Check the network connectivity between AP and LDAP server.

AD server unreachable
Table 14. AD server unreachable alarm
Alarm

AD server unreachable

Alarm Type

adServerUnreachable

Alarm Code

2142

Severity

Major

Aggregation Policy

From the event code 2142 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“apMac="xx:xx:xx:xx:xx:xx","ip"="17.0.0.12","fwVersion"="3.2.0.0.x","
model"="ZF7982","zoneUUID"="f77a8816-3049-40cd-848482919275ddc3","zoneName"="Default Zone","apLocation"=""

Auto Clearance

The alarm is auto cleared with the event code 2141.

Displayed on the web
interface

AP [{apName&&apMac}] is unable to reach AD server [{ip}].

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

81

Alarm Types
AP Authentication Alarms

Table 14. AD server unreachable alarm
Description

This alarm is triggered when the AP is unable to reach AD server.

Recommended Actions Check the network connectivity between AP and AD server.

WeChat ESP authentication server unreachable
Table 15. WeChat ESP authentication server unreachable alarm
Alarm

WeChat ESP authentication server unreachable

Alarm Type

espAuthServerUnreachable

Alarm Code

2152

Severity

Major

Aggregation Policy

From the event code 2152 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

"apMac"="xx:xx:xx:xx:xx:xx","ip"="17.0.0.12","profileId"="1","fwVersio
n"="3.2.0.0.x","model"="ZF7982","zoneUUID"="f77a8816-304940cd-8484-82919275ddc3","zoneName"="Default
Zone","apLocation"=""

Auto Clearance

The alarm is auto cleared with the event code 2151

Displayed on the web
interface

AP [{apName&&apMac}] is unable to reach WeChat ESP authentication
server [{ip}]

Description

This alarm is triggered when the AP is unable to reach WeChat ESP
authentication server.

Recommended Actions Check the network connectivity between controller web interface and
WeChat ESP authentication server.

WeChat ESP authentication server unresolvable
Table 16. WeChat ESP authentication server unresolvable alarm
Alarm

WeChat ESP authentication server unresolvable

Alarm Type

espAuthServerUnResolvable

Alarm Code

2154

Severity

Major

Aggregation Policy

From the event code 2154 an alarm is raised for every event. A single
event triggers a single alarm.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

82

Alarm Types
AP Authentication Alarms

Table 16. WeChat ESP authentication server unresolvable alarm
Attribute

"apMac"="xx:xx:xx:xx:xx:xx","dn"="www.test.com","profileId"="1","fw
Version"="3.2.0.0.x","model"="ZF7982","zoneUUID"="f77a88163049-40cd-8484-82919275ddc3","zoneName"="Default
Zone","apLocation"=""

Auto Clearance

The alarm is auto cleared with the event code 2153.

Displayed on the web
interface

AP [{apName&&apMac}] is unable to resolve WeChat ESP
authentication server domain name [{dn}] to IP

Description

This alarm is triggered when the AP is unable to resolve the WeChat
ESP authentication server domain name.

Recommended Actions Check the DNS server configuration settings in the controller web
interface.

WeChat ESP DNAT server unreachable
Table 17. WeChat ESP DNAT server unreachable alarm
Alarm

WeChat ESP DNAT server unreachable

Alarm Type

espDNATServerUnreachable

Alarm Code

2162

Severity

Major

Aggregation Policy

From the event code 2162 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

"apMac"="xx:xx:xx:xx:xx:xx","ip"="17.0.0.12","profileId"="1","fwVersio
n"="3.2.0.0.x","model"="ZF7982","zoneUUID"="f77a8816-304940cd-8484-82919275ddc3","zoneName"="Default
Zone","apLocation"=""

Auto Clearance

The alarm is auto cleared with the event code 2161.

Displayed on the web
interface

AP [{apName&&apMac}] is unable to reach WeChat ESP DNAT server
[{ip}].

Description

This alarm is triggered when the AP is unable to reach the WeChat ESP
DNAT server.

Recommended Actions Check the network connectivity between controller web interface and
WeChat ESP DNAT server.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

83

Alarm Types
AP Authentication Alarms

WeChat ESP DNAT server unresolvable
Table 18. WeChat ESP DNAT server unresolvable alarm
Alarm

WeChat ESP DNAT server unresolvable

Alarm Type

espDNATServerUnresolvable

Alarm Code

2164

Severity

Major

Aggregation Policy

From the event code 2164 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

"apMac"="xx:xx:xx:xx:xx:xx","dn"="www.test.com","profileId"="1","fw
Version"="3.2.0.0.x","model"="ZF7982","zoneUUID"="f77a88163049-40cd-8484-82919275ddc3","zoneName"="Default
Zone","apLocation"=""

Auto Clearance

The alarm is auto cleared with the event code 2163.

Displayed on the web
interface

AP [{apName&&apMac}] is unable to resolve WeChat ESP DNAT server
domain name [{dn}] to IP

Description

This alarm is triggered when the AP is unable to resolve the WeChat
ESP DNAT server domain name.

Recommended Actions Check the DNS server configuration settings in the controller web
interface.

NOTE: Refer to AP Authentication Events.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

84

Alarm Types
AP Communication Alarms

AP Communication Alarms
Following are the alarms related to access point communications.
• AP rejected
• AP configuration update failed
• AP swap model mismatched
• AP pre-provision model mismatched
• AP firmware update failed
• AP WLAN oversubscribed
• AP join zone failed

AP rejected
Table 19. AP rejected alarm
Alarm

AP rejected

Alarm Type

apStatusRejected

Alarm Code

101

Severity

Minor

Aggregation Policy

From the event code 105 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm is auto cleared with the event code 103.

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”, “wsgIP"=”xxx.xxx.xxx.xxx”,
“reason”=”xxx”

Displayed on the web
interface

{produce.short.name} [{wsgIP}] rejected AP [{apName&&apMac}]
because of [{reason}]

Description

This alarm is triggered when the AP is rejected.

Recommended Actions Check if the number of licenses has been exceeded. Purchase
additional licenses.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

85

Alarm Types
AP Communication Alarms

AP configuration update failed
Table 20. AP configuration update failed alarm
Alarm

AP configuration update failed

Alarm Type

apConfUpdateFailed

Alarm Code

102

Severity

Major

fAggregation Policy

From the event code 111 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm is auto cleared with the event code 110.

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”, “configID”=”23456781234”

Displayed on the web
interface

AP [{apName&&apMac}] failed to update to configuration [{configID}]

Description

This alarm is triggered when the controller is unable to update the AP
configuration details.

Recommended Actions Retrieve the AP support text. Reboot the AP to rigger another
configuration change. If it fails revert to the previous zone firmware.

AP swap model mismatched
Table 21. AP swap model mismatched alarm
Alarm

AP swap model mismatched

Alarm Type

apModelDiffWithSwapOutAP

Alarm Code

104

Severity

Major

Aggregation Policy

From the event code 113 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "wsgIP"="xxx.xxx.xxx.xxx"
“configModel”=”xxx.xxx.xxx.xxx”, “model”=”xxx.xxx.xxx.xxx

Displayed on the web
interface

AP [{apName&&apMac}] model [{model}] is different from swap
configuration model [{configModel}]

Description

This alarm is triggered when the AP model differs from the swapped
configuration model.

Recommended Actions If the model is incorrect delete and rejoin the AP.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

86

Alarm Types
AP Communication Alarms

AP pre-provision model mismatched
Table 22. AP pre-provision model mismatched alarm
Alarm

AP pre-provision model mismatched

Alarm Type

apModelDiffWithPreProvConfig

Alarm Code

105

Severity

Major

Aggregation Policy

From the event code 112 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”, “wsgIP"=”xxx.xxx.xxx.xxx”,
“configModel”=”xxx.xxx.xxx.xxx”. “model”=”xxx.xxx.xxx.xxx”

Displayed on the web
interface

AP [{apName&&apMac}] model [{model}] is different from per-provision
configuration model [{configModel}]

Description

This alarm is triggered when the AP model differs from the preprovisioned configuration model.

Recommended Actions If the model is incorrect, delete the AP to rejoin and receive the proper
AP configuration.

AP firmware update failed
Table 23. AP firmware update failed alarm
Alarm

AP firmware update failed

Alarm Type

apFirmwareUpdateFailed

Alarm Code

107

Severity

Major

Aggregation Policy

From the event code 107 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm is auto cleared with the event code 106.

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "wsgIP"="xxx.xxx.xxx.xxx"

Displayed on the web
interface

AP [{apName&&apMac}] failed to update its firmware from
[{fromVersion}] to [{toVersion}] [{reason}]

Description

This alarm is triggered when the AP firmware update fails.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

87

Alarm Types
AP Communication Alarms

Table 23. AP firmware update failed alarm
Recommended Actions Retrieve the AP support text. Reboot the AP and trigger another
configuration change for upgrading the AP. If it fails revert to the previous
zone firmware.

AP WLAN oversubscribed
Table 24. AP WLAN oversubscribed alarm
Alarm

AP WLAN oversubscribed

Alarm Type

apWlanOversubscribed

Alarm Code

1081

Severity

Major

Aggregation Policy

From the event code 114 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

"apMac"=”xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

AP [{apName&&apMac}] does not have enough capacity to deploy all
wlans. Only maximum wlan number of the AP can be deployed

Description

This alarm is triggered when the number of WLANs on an AP exceeds
its maximum capacity.

Recommended Actions Any of the following are the recommended actions.
• Create a new WLAN group with WLANs. Ensure that it is not more
than the AP's WLAN capacity. Apply the new WLAN group to either
the AP or the AP's AP Group.
• Find the WLAN group used by the AP and reduce the number of
WLANs.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

88

Alarm Types
AP Communication Alarms

AP join zone failed
NOTE: This alarm is not applicable to vSZ-H.
Table 25.

AP join zone failed alarm

Alarm

AP join zone failed

Alarm Type

apJoinZoneFailed

Alarm Code

115

Severity

Major

Aggregation Policy

From the event code 115 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

"apMac"=”xx:xx:xx:xx:xx:xx”, "zoneUUID"=”xx:xx:xx:xx:xx:xx”,
"targetZoneUUID"=”xx:xx:xx:xx:xx:xx”, "reason"=”xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

AP [{apName&&apMac}] failed to join to zone [{targetZoneName}].
Reason: [{reason}]

Description

This alarm is triggered when the AP fails to join the specified zone.

Recommended Actions Check if the number of RXGW (AP direct tunnel license) licenses has
exceeded the limit. Purchase additional licenses.

NOTE: Refer to AP Communication Events.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

89

Alarm Types
AP LBS Alarms

AP LBS Alarms
Following are the alarms related to AP Location Based Service (LBS).
• No LS responses
• LS authentication failure
• AP failed to connect to LS

No LS responses
Table 26. No LS responses alarm
Alarm

No LS responses

Alarm Type

apLBSNoResponses

Alarm Code

701

Severity

Major

Aggregation Policy

From the event code 701 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“apMac”=“xx:xx:xx:xx:xx:xx“, “url”=““,”port”=““

Displayed on the
AP [{apName&&apMac}] no response from LS: url=[{url}], port=[{port}]
SmartZone web interface
Description

This alarm is triggered when the AP does not get a response when trying
to connect to the location based service.

Recommended Actions This alarm is triggered when the location server fails to respond to the
AP request due to an error when the server is in maintenance mode.
Report this to the location server owner.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

90

Alarm Types
AP LBS Alarms

LS authentication failure
Table 27. LS authentication failure alarm
Alarm

LS authentication failure

Alarm Type

apLBSAuthFailed

Alarm Code

702

Severity

Major

Aggregation Policy

From the event code 702 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“apMac”=“xx:xx:xx:xx:xx:xx“, “url”=““,”port”=““

Displayed on the
AP [{apName&&apMac}] LBS authentication failed:  url=[{url}],
SmartZone web interface port=[{port}]
Description

This alarm is triggered when the AP fails to connect to the location
service.

Recommended Actions The password needs to be corrected in the LBS service page.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

91

Alarm Types
AP LBS Alarms

AP failed to connect to LS
Table 28. AP failed to connect to LS alarm
Alarm

AP failed to connect to LS

Alarm Type

apLBSConnectFailed

Alarm Code

704

Severity

Major

Aggregation Policy

From the event code 704 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm is auto cleared with the event code 703.

Attribute

“apMac”=“xx:xx:xx:xx:xx:xx“, “url”=““,”port”=““

Displayed on the
AP [{apName&&apMac}] connection failed to LS:  url=[{url}],
SmartZone web interface port=[{port}]
Description

This alarm is triggered when the AP fails to connect to the location based
service.

Recommended Actions This alarm is triggered either when the location server is unreachable or
the network connection is unstable or the Domain Named System (DNS)
configuration is incorrect. It is recommended to check all the three
possible error codes - 701, 702 and 704.

NOTE: Refer to AP LBS Events.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

92

Alarm Types
AP State Change Alarms

AP State Change Alarms
Following are the alarms related to access point state changes.
• AP rebooted by system
• AP disconnected
• AP deleted
• AP cable modem interface down
• AP DHCP service failure
• AP NAT failure

AP rebooted by system
Table 29. AP rebooted by system alarm
Alarm

AP rebooted by system

Alarm Type

apRebootBySystem

Alarm Code

302

Severity

Major

Aggregation Policy

From the event code 302 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”, “reason”=”xxxxx”

Displayed on the web
interface

AP [{apName&&apMac}] rebooted by the system because of [{reason}]

Description

This alarm is triggered when the system reboots the AP.

Recommended Actions Check the reasons for the reboot. If the reason is unknown, retrieve the
AP support text and send it to Ruckus support.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

93

Alarm Types
AP State Change Alarms

AP disconnected
Table 30. AP disconnected alarm
Alarm

AP disconnected

Alarm Type

apConnectionLost

Alarm Code

303

Severity

Major

Aggregation Policy

From the event code 303 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm is auto cleared with the event code 312

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

AP [{apName&&apMac}] disconnected

Description

This alarm is triggered when the AP disconnects from the controller.

Recommended Actions Check the network connectivity between the AP and controller. Try
rebooting the AP locally.

AP deleted
Table 31. AP deleted alarm
Alarm

AP deleted

Alarm Type

apDeleted

Alarm Code

306

Severity

Major

Aggregation Policy

From the event code 313 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

AP [{apName&&apMac}] deleted

Description

This alarm is triggered when the AP is deleted.

Recommended Actions No action required.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

94

Alarm Types
AP State Change Alarms

AP cable modem interface down
Table 32. AP cable modem interface down alarm
Alarm

AP cable modem interface down

Alarm Type

cableModemDown

Alarm Code

308

Severity

Major

Aggregation Policy

From the event code 316 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm is auto cleared with the event code 325.

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

AP [{apName&&apMac}] cable modem interface is down

Description

This alarm is triggered when the AP cable modem interface is down.

Recommended Actions Check cable modem. Try rebooting the cable modem.

AP DHCP service failure
Table 33. AP DHCP service failure alarm
Alarm

Both primary and secondary DHCP server APs are down

Alarm Type

apDHCPServiceFailure

Alarm Code

341

Severity

Major

Aggregation Policy

From the event code xxx an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

”primaryServerMac”=“xx:xx:xx:xx:xx:xx”,
“secondaryServerMac”=“xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

AP DHCP service failure. Both primary DHCP AP [{primaryServerMac}]
and secondary DHCP server AP [{secondaryServerMac}] are down.

Description

This alarm is triggered when the primary and secondary DHCP server
APs fail.

Recommended Actions Deploy DHCP service on another AP.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

95

Alarm Types
AP State Change Alarms

AP NAT failure
Table 34. AP NAT failure alarm
Alarm

AP NAT failure detected by controller due to three (3) consecutive NAT
gateway APs are down.

Alarm Type

apNATFailureDetectedbySZ

Alarm Code

346

Severity

Critical

Aggregation Policy

From the event code 346 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

”apMac1”=“xx:xx:xx:xx:xx:xx”, ”apMac2”=“xx:xx:xx:xx:xx:xx”,
”apMac3”=“xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

NAT failure detected by SZ since three (3) consecutive NAT gateway IPs
are down AP1=[{apMac1}] AP2=[{apMac2}] AP3=[{apMac3}] (All
consecutive NAT APs are down in case of less than 3 NAT Gateway APs
configured). The NAT traffic for some of the clients may get affected for
the respective VLANs.

Description

This alarm is triggered when the controller detects three (3) consecutive
failures of NAT server APs.

NOTE: Refer to AP State Change Events.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

96

Alarm Types
Authentication Alarms

Authentication Alarms
The following are the alarms related to authentication.
• Authentication server not reachable
• Authentication failed over to secondary
• Authentication fallback to primary
• AD/LDAP connectivity failure
• Bind fails with AD/LDAP
• Bind success with LDAP, but unable to find clear text password for the user
• RADIUS fails to connect to AD NPS server
• RADIUS fails to authenticate with AD NPS server

Authentication server not reachable
Table 35. Authentication server not reachable alarm
Alarm

Authentication server not reachable

Alarm Type

authSrvrNotReachable

Alarm Code

1601

Severity

Major

Aggregation Policy

From the event code 1601 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“mvnoId”=12 “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”
“srcProcess”=”radiusd” “realm”=
”wlan.mnc080.mcc405.3gppnetwork.org" “radProxyIp”=”7.7.7.7”
“authSrvrIp"=”20.20.20.20” "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

Authentication Server [{authSrvrIp}] not reachable from Radius Proxy
[{radProxyIp}] on {produce.short.name} [{SCGMgmtIp}].

Description

This alarm is triggered when the primary or secondary authentication
servers are not reachable.

Recommended Actions Manual intervention is required. Check the web interface for the interface
from the controller to AAA server. Also check if the AAA server can be
reached from the controller. Ensure that the AAA server is UP.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

97

Alarm Types
Authentication Alarms

Authentication failed over to secondary
Table 36. Authentication failed over to secondary alarm
Alarm

Authentication failed over to secondary

Alarm Type

authFailedOverToSecondary

Alarm Code

1651

Severity

Major

Aggregation Policy

From the event code 1651 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“mvnoId”=12 “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”,
srcProcess”=”radiusd” “realm”=
”wlan.mnc080.mcc405.3gppnetwork.org" “radProxyIp”=”7.7.7.7”
“primary"=”20.20.20.20” “secondary”=”30.30.30.30”
"SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

Radius Server Failed Over from Primary [{primary}] to Secondary
[{secondary}] on Radius Proxy [{radProxyIp}] on {produce.short.name}
[{SCGMgmtIp}]a

Description

This alarm is triggered when the secondary RADIUS server becomes
available after the primary server becomes unreachable.

Recommended Actions No operator action is required.

Authentication fallback to primary
Table 37. Authentication fallback to primary alarm
Alarm

Authentication fallback to primary

Alarm Type

authFallbackToPrimary

Alarm Code

1652

Severity

Major

Aggregation Policy

From the event code 1652 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“mvnoId”=12 “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”
“srcProcess”=”radiusd” “realm”=
”wlan.mnc080.mcc405.3gppnetwork.org" “radProxyIp”=”7.7.7.7”
“primary"=”20.20.20.20” “secondary”=”30.30.30.30”
"SCGMgmtIp"="2.2.2.2"

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

98

Alarm Types
Authentication Alarms

Table 37. Authentication fallback to primary alarm
Displayed on the web
interface

Radius Server Fallback to Primary [{primary}] from Secondary
[{secondary}] on Radius Proxy [{radProxyIp}] on {produce.short.name}
[{SCGMgmtIp}]

Description

This alarm is triggered when authentication server failover recovery has
occurred.

Recommended Actions No action is required.

AD/LDAP connectivity failure
Table 38. AD/LDAP connectivity failure alarm
Alarm

AD/LDAP connectivity failure

Alarm Type

racADLDAPFail

Alarm Code

1752

Severity

Major

Aggregation Policy

From the event code 1752 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “mvnoId”=12,
“srcProcess”=”RAC”, “authSrvrIp”=“1.1.1.1”, "SCGMgmtIp"="2.2.2.2"
“desc”= "Connection to AD/LDAP fails"

Displayed on the web
interface

[{srcProcess}] Connect to AD/LDAP[{authSrvrIp}] fails from
SCG[{SCGMgmtIp}]

Description

This alarm is triggered when the RADIUS server fails to connect with an
AD/LDAP server.

Recommended Actions • Check whether AD/LDAP server instance is running on the target
machine
• Check whether the AD/LDAP server can be reached from the
controller
• Verify if AD/LDAP server instances are listening on ports 3268 and
389
• Verify if the requests are reaching AD/LDAP servers by any packet
capture tool (tcpdump, wireshark)

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

99

Alarm Types
Authentication Alarms

Bind fails with AD/LDAP
Table 39. Bind fails with AD/LDAP alarm
Alarm

Bind fails with AD/LDAP

Alarm Type

racADLDAPBindFail

Alarm Code

1753

Severity

Major

Aggregation Policy

From the event code 1753 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “mvnoId”=12,
“srcProcess”=”RAC”, “authSrvrIp”= “1.1.1.1”, “username”=“testuser’
"SCGMgmtIp"="2.2.2.2", “desc”=”Bind to AD/LDAP fails”

Displayed on the web
interface

[{srcProcess}] Bind to AD/LDAP[{authSrvrIp}] fails from
SCG[{SCGMgmtIp}] for User[{userName}]

Description

This alarm is triggered when the RADIUS server binding to the AD/LDAP
server fails.

Recommended Actions • Verify the base and administrator domain names as configured in the
controller web interface
• Verify the administrator user name and password as configured in the
controller web interface
• Verify whether the configured administrator user name and password
is authenticated by the AD/LDAP servers

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

100

Alarm Types
Authentication Alarms

Bind success with LDAP, but unable to find clear text
password for the user
Table 40. Bind success with LDAP, but unable to find clear text password for the user alarm
Alarm

Bind success with LDAP, but unable to find clear text password for the
user

Alarm Type

racLDAPFailToFindPassword

Alarm Code

1754

Severity

Major

Aggregation Policy

From the event code 1754 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “mvnoId”=12,
“srcProcess”=”RAC”, “authSrvrIp”=“1.1.1.1”, “username”= “testuser’
"SCGMgmtIp"="2.2.2.2", “desc”=”Fail to find password”

Displayed on the web
interface

[{srcProcess}] failed to find password from LDAP[{authSrvrIp}] for
SCG[{SCGMgmtIp}] for User[{userName}]

Description

This alarm is triggered when binding is successful with LDAP server
using root credentials but it is unable to retrieve the clear text password
for the user.

Recommended Actions Verify whether the given username and clear text password are
configured in the LDAP server.

RADIUS fails to connect to AD NPS server
Table 41. RADIUS fails to connect to AD NPS server alarm
Alarm

RADIUS fails to connect to AD NPS server

Alarm Type

racADNPSFail

Alarm Code

1755

Severity

Major

Aggregation Policy

From the event code 1755 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “mvnoId”=12
“srcProcess”=”RAC”, “authSrvrIp”=“1.1.1.1”, “username”=“testuser’
"SCGMgmtIp"="2.2.2.2", “desc”= ”Fails to connect to AD NPS server”

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

101

Alarm Types
Authentication Alarms

Table 41. RADIUS fails to connect to AD NPS server alarm
Displayed on the web
interface

[{srcProcess}] Fails to connect to AD NPS[{authSrvrIp}] from
SCG[{SCGMgmtIp}]

Description

This alarm is triggered when the RADIUS server fails to connect to the
AD NPS server.

Recommended Actions • Verify if the configured NPS server instance is up and running
(Network Policy Server)
• Verify if the NPS server instance is communicating on the standard
RADIUS port 1812
• Ensure that Windows server where AD/NPS server is provisioned can
be reached from the controller web interface

RADIUS fails to authenticate with AD NPS server
Table 42. RADIUS fails to authenticate with AD NPS server alarm
Alarm

RADIUS fails to authenticate with AD NPS server

Alarm Type

racADNPSFailToAuthenticate

Alarm Code

1756

Severity

Major

Aggregation Policy

From the event code 1756 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “mvnoId”=12,
“srcProcess”=”RAC”, “authSrvrIp”=“1.1.1.1”, “username”=“testuser’
"SCGMgmtIp"="2.2.2.2", “desc”=”Fails to authenticate with AD NPS”

Displayed on the web
interface

[{srcProcess}] Fails to authenticate AD NPS[{authSrvrIp}] on
SCG[{SCGMgmtIp}] for User[{userName}

Description

This alarm is triggered when the RADIUS server fails to authenticate with
the AD NPS server.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

102

Alarm Types
Authentication Alarms

Table 42. RADIUS fails to authenticate with AD NPS server alarm
Recommended Actions • The shared secret for NPS server should be same as that of
administrator password provisioned in the controller web interface for
AD server
• NPS should be configured to accept request (CHAP and MSCHAPv2)
from the controller
• For CHAP authentication to work the AD server should store the
password in reversible encryption format
• Ensure that NPS is registered with AD server

Fails to establish TLS tunnel with AD/LDAP
Table 43. Fails to establish TLS tunnel with AD/LDAP alarm
Alarm

Fails to establish TLS tunnel with AD/LDAP

Alarm Type

racADLDAPTLSFailed

Alarm Code

1762

Severity

Major

Aggregation Policy

From the event code 1762 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “mvnoId”=12
“srcProcess”=”RAC”, “authSrvrIp” =“1.1.1.1”
“authSrvrPort”=“636”, "SCGMgmtIp"="2.2.2.2"
“desc”=” Fail to establish TLS Tunnel with LDAP/AD”

Displayed on the web
interface

[{srcProcess}] Fails to authenticate AD NPS[{authSrvrIp}] on
SCG[{SCGMgmtIp}] for User[{userName}

Description

This alarm is triggered when TLS connection between the controller and
AD/LDAP fails.

NOTE: Refer to Authentication Events.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

103

Alarm Types
Control and Data Plane Interface Alarms

Control and Data Plane Interface Alarms
NOTE: This section is not applicable to vSZ-H.
Following alarm is related to control and data plane.
• GtpManager (DP) disconnected

GtpManager (DP) disconnected
v

Table 44. GtpManager (DP) disconnected alarm
Alarm

GtpManager (DP) disconnected

Alarm Type

lostCnxnToDblade

Alarm Code

1202

Severity

Major

Aggregation Policy

From the event code 1202 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 1201.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”aut”,
“realm”=”NA”, “ctrlBladeIp”=”1.1.1.1”, "dataBladeIp"="3.3.3.3",
"SCGMgmtIp"="2.2.2.2

Displayed on the web
interface

The connectivity between Control plane [{ctrlBladeIp}] and Data plane
[{dataBladeIp}] is lost at {produce.short.name} [{SCGMgmtIp}]

Description

This alarm is triggered due to transmission control protocol (TCP)
connection loss or when control plane is unable to complete the
configuration procedure successfully.

Recommended Actions A manual intervention is required. Refer to Control and Data Plane
Interface event 1201.

NOTE: Refer to Control and Data Plane Interface.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

104

Alarm Types
Cluster Alarms

Cluster Alarms
Following are the alarms related to cluster.
• New node failed to join
• Node removal failed
• Node out of service
• Cluster in maintenance state
• Cluster backup failed
• Cluster restore failed
• Cluster upgrade failed
• Cluster application stopped
• Node bond interface down
• Node physical interface down
• Cluster node rebooted
• Cluster node shut down
• Disk usage exceed threshold
• Cluster out of service
• Cluster upload AP firmware failed
• Cluster add AP firmware failed
• Unsync NTP time
• Cluster upload KSP file failed
• Configuration backup failed
• Configuration restore failed

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

105

Alarm Types
Cluster Alarms

New node failed to join
Table 45. New node failed to join alarm
Alarm

New node failed to join

Alarm Type

newNodeJoinFailed

Alarm Code

801

Severity

Critical

Aggregation Policy

From the event code 803 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 802.

Attribute

“clusterName”=”xxx”, “nodeName”=”xxx”,
“nodeMac”=” xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

New node [{nodeMac}] ([{nodeName}]) failed to join cluster
[{clusterName}]

Description

This alarm is triggered when a node fails to join a cluster session.

Recommended Actions When the operation fails, the user can run the join process. If it continues
to fail, please send the complete system log files (stored in the path /opt/ ruckuswireless/controller/log/system for analysis to Ruckus
support. Possible causes are:
• The joining node is unable to complete the syncing of data in time.
This could be due to the existing node performing compaction/repair
etc.
• The communication between the nodes may be broken. This could
cause the operation to timeout such as IP address change or due to
other events, which affects the network. Usually, it does not last for
a long period of time.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

106

Alarm Types
Cluster Alarms

Node removal failed
Table 46. Node removal failed alarm
Alarm

Node removal failed

Alarm Type

removeNodeFailed

Alarm Code

802

Severity

Major

Aggregation Policy

From the event code 805 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 804.

Attribute

“clusterName”=”xxx”, “nodeName”=”xxx”,
“nodeMac”=” xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Node [{nodeName}] failed to remove from cluster [{clusterName}].

Description

This alarm is triggered when it is unable to remove a node from the
cluster.

Recommended Actions In general, this alarm should rarely occur. If it occurs, restore to the
previous backup file and please send the system log files (stored in the
path /opt/ ruckuswireless/controller/log/system for analysis to Ruckus
support.

Node out of service
Table 47. Node out of service alarm
Alarm

Node out of service

Alarm Type

nodeOutOfService

Alarm Code

803

Severity

Critical

Aggregation Policy

From the event code 806 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 835.

Attribute

“clusterName”=”xxx”, “nodeName”=”xxx”,
“nodeMac”=” xx:xx:xx:xx:xx:xx”

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

107

Alarm Types
Cluster Alarms

Table 47. Node out of service alarm
Displayed on the web
interface

Node [{nodeName}] in cluster [{clusterName}] is out of service.
Reason:[{reason}].

Description

This alarm is triggered when a node is out of service.

Recommended Actions The operator/user needs to check the application/interface state.

Cluster in maintenance state
Table 48. Cluster in maintenance state alarm
Alarm

Cluster in maintenance state

Alarm Type

clusterInMaintenanceState

Alarm Code

804

Severity

Critical

Aggregation Policy

From the event code 807 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 808.

Attribute

“clusterName”=”xxx”

Displayed on the web
interface

Cluster [{clusterName}] is in maintenance state

Description

This alarm is triggered when a cluster is in a maintenance state.

Recommended Actions Possible causes:
• The entire system backup is in process.
• In a two-node cluster, the remove-node process is working.
For any other cause, please send the complete system log files (stored
in the path - /opt/ ruckuswireless/controller/log/system to Ruckus
support for analysis.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

108

Alarm Types
Cluster Alarms

Cluster backup failed
Table 49. Cluster backup failed alarm
Alarm

Cluster backup failed

Alarm Type

backupClusterFailed

Alarm Code

805

Severity

Major

Aggregation Policy

From the event code 810 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 809.

Attribute

“clusterName”=”xxx”

Displayed on the web
interface

Cluster [{clusterName}] backup failed. Reason:[{reason}].

Description

This alarm is triggered when a cluster backup fails.

Recommended Actions Check the disk usage. Try restoring the communication between nodes
for a few more times. If the backup continues to fail or if you encounter
Python script errors, please collect the complete system log files (stored
in the path /opt/ ruckuswireless/controller/log/system to Ruckus support for
analysis. Possible causes:
• Insufficient disk space.
• Communication between nodes may be broken.
• Errors due to the underlying Python script.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

109

Alarm Types
Cluster Alarms

Cluster restore failed
Table 50. Cluster restore failed alarm
Alarm

Cluster restore failed

Alarm Type

restoreClusterFailed

Alarm Code

806

Severity

Major

Aggregation Policy

From the event code 812 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 811.

Attribute

“clusterName”=”xxx”

Displayed on the web
interface

Cluster [{clusterName}] restore failed. Reason:[{reason}].

Description

This alarm is triggered when a cluster restore fails.

Recommended Actions Try a few more times. If the backup restore continues failing, please send
the log files (stored in the path - /opt/ ruckuswireless/controller/log/
system to Ruckus support for analysis.
The possible cause could be that the command for all nodes in the
cluster failed. This could be due to a broken communication link
between the nodes.

Cluster upgrade failed
Table 51. Cluster upgrade failed alarm
Alarm

Cluster upgrade failed

Alarm Type

upgradeClusterFailed

Alarm Code

807

Severity

Major

Aggregation Policy

From the event code 815 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 814.

Attribute

"clusterName”=”xxx”, “nodeName”=”xxx”,
“nodeMac”=” xx:xx:xx:xx:xx:xx”, “fromVersion”="x.x",
“toVersion”="x.x"

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

110

Alarm Types
Cluster Alarms

Table 51. Cluster upgrade failed alarm
Displayed on the web
interface

Cluster [{clusterName}] could not be upgraded from [{fromVersion}] to
[{toVersion}]. Reason:[{reason}].

Description

This alarm is triggered when a version upgrade of a cluster fails.

Recommended Actions Check the disk usage. Try restoring the communication between nodes
for a few more times. If the backup continues to fail or if you encounter
Python script errors, please collect and send the complete system log
files (stored in the path - /opt/ ruckuswireless/controller/log/system to
Ruckus support for analysis. Possible causes:
• Insufficient disk space
• Communication between nodes might be broken.
• Errors due to the underlying Python script.

Cluster application stopped
Table 52. Cluster application stopped alarm
Alarm

Cluster application stopped

Alarm Type

clusterAppStop

Alarm Code

808

Severity

Critical

Aggregation Policy

From the event code 816 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 817.

Attribute

“appName”=”xxxx”, “nodeName”=”xxx”,
“nodeMac”=” xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Application [{appName}] on node [{nodeName}] stopped

Description

This alarm is triggered when the application on a node stops.

Recommended Actions This could happen to any application for various reasons. Please collect
and send the system log files of the stopped application (stored in the
path /opt/ ruckuswireless/controller/log/system to the application owner for
analysis.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

111

Alarm Types
Cluster Alarms

Node bond interface down
Table 53. Node bond interface down alarm
Alarm

Node bond interface down

Alarm Type

nodeBondInterfaceDown

Alarm Code

809

Severity

Major

Aggregation Policy

From the event code 821 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 822.

Attribute

"nodeName”=”xxx”, “nodeMac”=”xxx”,
“ifName”=”xxxx”

Displayed on the web
interface

Network interface [{networkInterface||ifName}] on node [{nodeName}]
is down.

Description

This alarm is triggered when the network interface of a node is down.

Recommended Actions Check if the network cables of both the physical interfaces are broken.
Alternatively, check if the physical interfaces for this bond interface are
broken. Please send the log files stored in the path /opt/ ruckuswireless/controller/log/system to Ruckus support for
analysis.

Node physical interface down
Table 54. Node physical interface down alarm
Alarm

Node physical interface down

Alarm Type

nodePhyInterfaceDown

Alarm Code

810

Severity

Critical

Aggregation Policy

From the event code 824 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 825.

Attribute

“nodeName”=”xxx”, “nodeMac”=” xx:xx:xx:xx:xx:xx”,
“ifName”=”xxxx”

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

112

Alarm Types
Cluster Alarms

Table 54. Node physical interface down alarm
Displayed on the web
interface

Physical network interface [{networkInterface||ifName}] on node
[{nodeName}] is down.

Description

This alarm is triggered when the physical interface of a node is down.

Recommended Actions Check if the network cables of both the physical interfaces are broken.
Alternatively, check if the physical interfaces for this bond interface are
broken. Please send the log files stored in the path /opt/ ruckuswireless/controller/log/system to Ruckus support for
analysis.

Cluster node rebooted
Table 55. Cluster node rebooted alarm
Alarm

Cluster node rebooted

Alarm Type

nodeRebooted

Alarm Code

811

Severity

Major

Aggregation Policy

From the event code 826 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

"nodeName”=”xxx”, “nodeMac”=”xxx”

Displayed on the web
interface

Node [{nodeName}] in cluster [{clusterName}] rebooted

Description

This alarm is triggered when the node is rebooted.

Recommended Actions Usually, this occurs due to user actions like manual reboot of a node,
upgrade or restoration of a cluster. Please send the log files stored in
the path - /opt/ ruckuswireless/controller/log/system to Ruckus support
for analysis.

Cluster node shut down
Table 56. Cluster node shut down alarm
Alarm

Cluster node shut down

Alarm Type

nodeShutdown

Alarm Code

813

Severity

Major

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

113

Alarm Types
Cluster Alarms

Table 56. Cluster node shut down alarm
Aggregation Policy

From the event code 828 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 826.

Attribute

"nodeName"="xxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Node [{nodeName}] has been shut down

Description

This alarm is triggered when the node shutdowns.

Recommended Actions This usually occurs due to a user action. Please send the log files stored
in the path - /opt/ ruckuswireless/controller/log/system to Ruckus
support for analysis.

Disk usage exceed threshold
Table 57. Disk usage exceed threshold alarm
Alarm

Disk usage exceed threshold

Alarm Type

diskUsageExceed

Alarm Code

834

Severity

Critical

Aggregation Policy

From the event code 838 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

"nodeName"="xx", "status"="xx"

Displayed on the web
interface

The disk usage of node [{nodeName}] is over {status}%.

Description

This alarm is triggered when the disk usage has reached the threshold
limit. The disk usage percentage can be configured from 60% to 90%.

Recommended Actions It is recommended that the user moves the backup files to the FTP server
and deletes the moved backup files.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

114

Alarm Types
Cluster Alarms

Cluster out of service
Table 58. Cluster out of service alarm
Alarm

Cluster out of service

Alarm Type

clusterOutOfService

Alarm Code

843

Severity

Critical

Aggregation Policy

From the event code 843 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 808.

Attribute

"clusterName"="xx"

Displayed on the web
interface

Cluster [{clusterName}] is out of service.

Description

This alarm is triggered when the cluster service fails.

Recommended Actions It is recommended that the operator or user checks the out of service
node to locate the reason.

Cluster upload AP firmware failed
Table 59. Cluster upload AP firmware failed alarm
Alarm

Cluster upload AP firmware failed

Alarm Type

clusterUploadAPFirmwareFailed

Alarm Code

850

Severity

Major

Aggregation Policy

From the event code 850 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 849

Attribute

"clusterName"="xx"

Displayed on the web
interface

Cluster [{clusterName}] upload AP firmware failed.

Description

This alarm is triggered when the cluster upload to AP firmware fails.

Recommended Actions It is recommended that the operator uploads the AP patch.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

115

Alarm Types
Cluster Alarms

Cluster add AP firmware failed
Table 60. Cluster add AP firmware failed alarm
Alarm

Cluster add AP firmware failed

Alarm Type

clusterAddAPFirmwareFailed

Alarm Code

853

Severity

Major

Aggregation Policy

From the event code 853 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 852.

Attribute

"clusterName"="xx"

Displayed on the web
interface

Cluster [{clusterName}] add AP firmware failed.

Description

This alarm is triggered when the cluster upload to AP firmware fails.

Recommended Actions It is recommended that the operator applies the AP patch.

Unsync NTP time
Table 61. Unsync NTP time alarm
Alarm

Unsync NTP time

Alarm Type

unsyncNTPTime

Alarm Code

855

Severity

Major

Aggregation Policy

From the event code 855 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

"nodeName"="xx", "reason"="xx", "status"="xx"

Displayed on the web
interface

Node [{nodeName}] time is not synchronized because of [{reason}]. The
time difference is [{status}] seconds.

Description

This alarm is triggered when the cluster time is not synchronized.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

116

Alarm Types
Cluster Alarms

Cluster upload KSP file failed
Table 62. Cluster upload KSP file failed alarm
Alarm

Cluster upload KSP file failed

Alarm Type

clusterUploadKspFileFailed

Alarm Code

858

Severity

Major

Aggregation Policy

From the event code 858 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 857

Attribute

"clusterName"="xxx"

Displayed on the web
interface

Cluster [{clusterName}] upload KSP file failed.

Description

This alarm is triggered when the cluster time is not synchronized.

Configuration backup failed
Table 63. Configuration backup failed alarm
Alarm

Configuration backup failed

Alarm Type

clusterCfgBackupFailed

Alarm Code

862

Severity

Major

Aggregation Policy

From the event code 862 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 861.

Attribute

"clusterName"="xxx"

Displayed on the web
interface

Cluster [{clusterName}] configuration backup failed.

Description

This alarm is triggered when the configuration backup fails.

Recommended Actions Download the web log file from the controller web interface to check for
errors.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

117

Alarm Types
Cluster Alarms

Configuration restore failed
Table 64. Configuration restore failed alarm
Alarm

Configuration restore failed

Alarm Type

clusterCfgRestoreFailed

Alarm Code

864

Severity

Major

Aggregation Policy

From the event code 864 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 863.

Attribute

"clusterName"="xxx"

Displayed on the web
interface

Cluster [{clusterName}] configuration restore failed.

Description

This alarm is triggered when the cluster restoration fails.

Recommended Actions Download the web log file from the web interface to check for errors.

NOTE: Refer to Cluster Events.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

118

Alarm Types
Configuration Alarms

Configuration Alarms
Following are the alarms related to configuration.
• Zone configuration preparation failed
• AP configuration generation failed
• End-of-life AP model detected
• VLAN configuration mismatch on non DHCP/NAT WLAN
• VLAN configuration mismatch on DHCP/NAT WLAN

Zone configuration preparation failed
Table 65. Zone configuration preparation failed alarm
Alarm

Zone configuration preparation failed

Alarm Type

zoneCfgPrepareFailed

Alarm Code

1021

Severity

Major

Aggregation Policy

From the event code 1021 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

"nodeMac"="50:A7:33:24:E7:90","zoneName"="openZone"

Displayed on the web
interface

Failed to prepare zone [{zoneName}] configuration required by ap
configuration generation

Description

This alarm is triggered when the controller is unable to prepare a zone
configuration required by the AP.

Recommended Actions APs under these zone stay functional but are unable to receive new
settings. Contact Ruckus support to file an error bug along with the log
file.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

119

Alarm Types
Configuration Alarms

AP configuration generation failed
Table 66. AP configuration generation failed alarm
Alarm

AP configuration generation failed

Alarm Type

apCfgGenFailed

Alarm Code

1022

Severity

Major

Aggregation Policy

From the event code 1022 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

"nodeMac"="50:A7:33:24:E7:90","zoneName"="openZone",
"apCfgGenFailedCount"="25"

Displayed on the web
interface

Failed to generate configuration for [{apCfgGenFailedCount}] AP(s)
under zone[{zoneName}]

Description

This alarm is triggered when the controller fails to generate the AP
configuration under a particular zone.

Recommended Actions APs under these zone stay functional but are unable to receive the new
settings. Contact Ruckus support to file an error bug along with the log
file.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

120

Alarm Types
Configuration Alarms

End-of-life AP model detected
Table 67. End-of-life AP model detected alarm
Alarm

End-of-life AP model detected

Alarm Type

cfgGenSkippedDueToEolAp

Alarm Code

1023

Severity

Major

Aggregation Policy

From the event code 1023 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“nodeMac”="50:A7:33:24:E7:90","zoneName"="openZone","model"=
"R300,T300"

Displayed on the web
interface

Detected usage of end-of-life ap model(s)[{model}] while generating
configuration for AP(s) under zone[{zoneName}]

Description

This alarm is triggered when the controller detects the AP model’s endof-life under a certain zone.

Recommended Actions These obsoleted APs occupy licensed AP space. Disconnect these
unsupported AP models from the given zone.
• Reset the APs to a factory setting using the AP command line
• Delete these APs through the controller user interface > AP List

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

121

Alarm Types
Configuration Alarms

VLAN configuration mismatch on non DHCP/NAT WLAN
Table 68. VLAN configuration mismatch on non DHCP/NAT WLAN alarm
Alarm

VLAN configuration mismatch detected between configured and
resolved VLAN with DVLAN/VLAN pooling configuration on non-DHCP/
NAT WLAN

Alarm Type

apCfgNonDhcpNatWlanVlanConfigMismatch

Alarm Code

1024

Severity

Critical

Aggregation Policy

From the event code 1023 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ssid”=”xxxx”, “wlanID”=”xxxx”, “configuredVlan”=”5”,

Displayed on the web
interface

DHCP/NAT gateway AP [{apMac}] detected VLAN configuration
mismatch on non-DHCP/NAT WLAN [{ssid}]. Configured VLAN is
[{configuredVlan}] and resolved VLAN is [{vlanId}]. Clients may not be
able to get IP or access Internet.

Description

This alarm is triggered when the AP detects a non DHCP/NAT WLAN.
VLAN configuration mismatches with DVLAN/VLAN pooling
configuration on gateway AP.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

122

Alarm Types
Configuration Alarms

VLAN configuration mismatch on DHCP/NAT WLAN
Table 69. VLAN configuration mismatch on DHCP/NAT WLAN alarm
Alarm

VLAN configuration mismatch detected between configured and
resolved VLAN with DVLAN/VLAN pooling configuration on DHCP/NAT
WLAN

Alarm Type

apCfgDhcpNatWlanVlanConfigMismatch

Alarm Code

1025

Severity

Critical

Aggregation Policy

From the event code 1023 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ssid”=”xxxx”, “vlanID”=”xxxx”, “configuredVlan”=”5”, “vlanId”=”11”,
"apMac"=""xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

DHCP/NAT gateway AP [{apMac}] detected VLAN configuration
mismatch on DHCP/NAT WLAN [{ssid}]. Configured VLAN is
[{configuredVlan}] and resolved VLAN is [{vlanId}]. Clients may not be
able to get IP or access Internet

Description

This alarm is triggered when the AP detects a DHCP/NAT WLAN. VLAN
configuration mismatches with DVLAN/VLAN pooling configuration on
gateway AP.

NOTE: Refer to Configuration Events.
show upgrade-state

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

123

Alarm Types
Data Plane Alarms

Data Plane Alarms
NOTE: Alarms 510, 516, 517 and 519 are not applicable to vSZ-H.
Following are the alarms related to data plane.
• Data plane configuration update failed
• Data plane disconnected
• Data plane physical interface down
• Data plane rebooted
• Data plane packet pool is under low water mark
• Data plane packet pool is under critical low water mark
• Data plane core dead
• Data plane process restarted
• Data plane license is not enough
• Data plane upgrade failed
• Data plane of data center side fails to connect to the CALEA server
• Data plane fails to connects to the other data plane
• Data plane DHCP IP pool usage rate is 100 percent

Data plane configuration update failed
Table 70. Data plane configuration update failed alarm
Alarm

Data plane configuration update failed

Alarm Type

dpConfUpdateFailed

Alarm Code

501

Severity

Major

Aggregation Policy

From the event code 505 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 504

Attribute

“dpKey”=”xx:xx:xx:xx:xx:xx”, “configID”=” 123456781234567”

Displayed on the web
interface

Data plane [{dpName||dpKey}] failed to update to configuration
[{configID}].

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

124

Alarm Types
Data Plane Alarms

Table 70. Data plane configuration update failed alarm
Description

This alarm is triggered when the data plane configuration update fails
since it was unable to transfer the configuration update from the control
plane to the data plane.

Recommended Actions Check the data plane configuration and the CPU utilization of the control
plane. The possible cause could be due to the server being busy at that
particular moment. Check to see if the event is persistent.

Data plane disconnected
Table 71. Data plane disconnected alarm
Alarm

Data plane disconnected

Alarm Type

dpDisconnected

Alarm Code

503

Severity

Critical

Aggregation Policy

From the event code 513 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 512.

Attribute

“dpKey”=”xx:xx:xx:xx:xx:xx”, “wsgIP"=”xxx.xxx.xxx.xxx”

Displayed on the web
interface

Data plane [{dpName||dpKey}] disconnected from
{produce.short.name} [{cpName||wsgIP}]

Description

This alarm is triggered when the data plane gets disconnected from the
controller since it fails to update its status to the control plane.

Recommended Actions Check if the communicator is still alive and if the cluster interface is
working.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

125

Alarm Types
Data Plane Alarms

Data plane physical interface down
Table 72. Data plane physical interface down alarm
Alarm

Data plane physical interface down

Alarm Type

dpPhyInterfaceDown

Alarm Code

504

Severity

Critical

Aggregation Policy

From the event code 514 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 515.

Attribute

“portID”=”xx”, “dpKey”=”xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Network link of port [{portID}] on data plane [{dpName||dpKey}] is down

Description

This alarm is triggered when the physical interface link of the data plane
is down due to the fiber cable connection.

Recommended Actions Check if the fiber cable between the data plane and the switch is firmly
connected.

Data plane rebooted
Table 73.

Data plane rebooted alarm

Alarm

Data plane rebooted

Alarm Type

dpReboot

Alarm Code

510

Severity

Minor

Aggregation Policy

From the event code 506 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“dpKey”=”xx:xx:xx:xx:xx:xx”,

Displayed on the web
interface

Data plane [{dpName||dpKey}] rebooted

Description

This alarm is triggered when the data plane is rebooted.

Recommended Actions No action is required.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

126

Alarm Types
Data Plane Alarms

Data plane packet pool is under low water mark
Table 74. Data plane packet pool is under low water mark alarm
Alarm

Data plane packet pool is under low water mark

Alarm Type

dpPktPoolLow

Alarm Code

516

Severity

Major

Aggregation Policy

From the event code 516 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 518.

Attribute

"dpKey"="xx:xx:xx:xx:xx:xx", "id"="x"

Displayed on the web
interface

Pool [{id}] on data plane [{dpName||dpKey}] is under low-water mark.

Description

This alarm is triggered when the data core packet pool is below the
water mark level.

Recommended Actions The operator needs to check for network looping.

Data plane packet pool is under critical low water mark
Table 75. Data plane's packet pool is under critical low water mark alarm
Alarm

Data plane packet pool is under critical low water mark

Alarm Type

dpPktPoolCriticalLow

Alarm Code

517

Severity

Critical

Aggregation Policy

From the event code 517 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

dpKey="xx:xx:xx:xx:xx:xx", "id"="x"

Displayed on the web
interface

Pool [{id}] on data plane [{dpName||dpKey}] is under critical low-water
mark.

Description

This alarm is triggered when the data core packet pool is under the
critical water mark level.

Recommended Actions The operator needs to check for network looping.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

127

Alarm Types
Data Plane Alarms

Data plane core dead
Table 76. Data plane core dead alarm
Alarm

Data plane core dead

Alarm Type

dpCoreDead

Alarm Code

519

Severity

Critical

Aggregation Policy

From the event code 519 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

dpKey="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Data plane [{dpName||dpKey}] has dead data core.

Description

This alarm is triggered when one or multiple data core packet pool is
lost /dead.

Recommended Actions No action required.

Data plane process restarted
Table 77. Data plane process restarted alarm
Alarm

Data plane process restarted

Alarm Type

dpProcessRestart

Alarm Code

520

Severity

Major

Aggregation Policy

From the event code 520 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

dpKey="xx:xx:xx:xx:xx:xx", processName="xxxx"

Displayed on the web
interface

[{processName}] process got re-started on data plane
[{dpName&&dpKey}]

Description

This alarm is triggered when any process on data plane crashes and
restarts.

Recommended Actions No action required.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

128

Alarm Types
Data Plane Alarms

Data plane license is not enough
NOTE: Alarm 538 is applicable only to vSZ-H.
Table 78. Data plane license is not enough alarm
Alarm

Data plane license is not enough

Alarm Type

dpLicenseInsufficient

Alarm Code

538

Severity

Major

Aggregation Policy

From the event code 538 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

"count"=

Displayed on the web
interface

DP license is not enough, [{count}] instance of DP will be deleted.

Description

This alarm is triggered when the number of data plane licenses are
insufficient.

Recommended Actions Check if the number of data plane licenses has exceeded the limit.
Purchase additional licenses.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

129

Alarm Types
Data Plane Alarms

Data plane upgrade failed
NOTE: Alarm 553 is applicable only to vSZ-H
Table 79. Data plane upgrade failed alarm
Alarm

Data plane upgrade failed

Alarm Type

dpLicenseInsufficient

Alarm Code

553

Severity

Major

Aggregation Policy

From the event code 553 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“dpKey”=“xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Data plane [{dpName&&dpKey}] failed to upgrade.

Description

This alarm is triggered when the data plane upgrade fails.

Recommended Actions There are several possible reasons to trigger alarm 553. The operator
has to ensure the accuracy of network connectivity and version
availability. For advanced process, check the debug log for reason of
upgrade failure. Note: Debug file includes the upgrade log file. The
operator can get the debug log from vSZ web interface or through vSZD CLI.
The operator can use the following vSZ-D CLI commands to:
• View the previous upgrade status and reason in case of a failure ruckus# show upgrade-state / ruckus# show upgradehistory
• Save the debug file for viewing - ruckus(debug)# save-log
• Check the connection status between vSZ and vSZ-D - ruckus#
show status
• Check the current vSZ-D software version - ruckus # show
version
Note: Refer to the vSZ-D CLI Reference Guide for details on the CLI
commands mentioned above.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

130

Alarm Types
Data Plane Alarms

Data plane of data center side fails to connect to the
CALEA server
Table 80. Data plane of data center side fails to connect to the CALEA server alarm
Alarm

Data plane of data center side fails to connect to the CALEA server

Alarm Type

dpDcToCaleaConnectFail

Alarm Code

1258

Severity

Major

Aggregation Policy

From the event code 1258 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“dpKey”=“xx:xx:xx:xx:xx:xx”, “caleaServerIP”=“xxx.xxx.xxx.xxx”,
"dpIP"="xx.xx.xx.xx", "reason"="xxxxxx"

Displayed on the web
interface

Data Plane of Data Center side[{dpName&&dpKey}] fails to connects to
the CALEA server[{caleaServerIP}]

Description

This alarm is triggered when the data plane fails to connect to the CALEA
server.

Recommended Actions Check the connectivity between data plane and CALEA server.

Data plane fails to connects to the other data plane
Table 81. Data plane fails to connects to the other data plane alarm
Alarm

Data plane fails to connects to the other data plane

Alarm Type

dpP2PTunnelConnectFail

Alarm Code

1261

Severity

Warning

Aggregation Policy

From the event code 1261 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“dpKey”=“xx:xx:xx:xx:xx:xx”, "dpIP"="xx.xx.xx.xx",
“targetDpKey”=“xx:xx:xx:xx:xx:xx”, “targetDpIp”=“xxx.xxx.xxx.xxx”

Displayed on the web
interface

Data Plane[{dpName&&dpKey}] fails connects to the other Data
Plane[{targetDpKey&&targetDpIp}]

Description

This alarm is triggered when the data plane fails to connect to another
data plane.

Recommended Actions Check the connectivity between data planes.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

131

Alarm Types
Data Plane Alarms

Data plane DHCP IP pool usage rate is 100 percent
Table 82. Data plane DHCP IP pool usage rate is 100 percent alarm
Alarm

Data plane DHCP IP pool usage rate is 100 percent

Alarm Type

dpDhcpIpPoolUsageRate100

Alarm Code

1265

Severity

Critical

Aggregation Policy

From the event code 1265 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“dpKey”=“xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Data Plane[{dpName&&dpKey}] DHCP IP Pool usage rate is 100
percent

Description

This alarm is triggered when the data plane DHCP pool usage rate
reaches 100%

Recommended Actions Increase the size of the DHCP IP address pool, or reduce the number
of stations requiring addresses.

NOTE: Refer to Data Plane Events.
show upgrade-state

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

132

Alarm Types
GA Interface Alarms

GA Interface Alarms
NOTE: This section is not applicable to vSZ-H.
Following are the alarms related to GA interface.
• Connection to CGF failed
• CDR transfer failed
• CDR generation failed

Connection to CGF failed
Table 83. Connection to CGF failed alarm
Alarm

Connection to CGF failed

Alarm Type

cnxnToCgfFailed

Alarm Code

1610

Severity

Major

Aggregation Policy

From the event code 1610 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 1613.

Attribute

“mvnoId”=”2”, “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”,
“srcProcess”=”cip”, “realm”=”NA”, “radSrvrIp”=”7.7.7.7”,
"cgfSrvrIp"="40.40.40.40", "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

Connection with CGF [{cgfSrvrIp}] from RADServerIP [{radSrvrIp}] on
{produce.short.name} [{SCGMgmtIp}]

Description

This alarm is triggered when the channel interface processor (CIP) or
GPRS tunneling protocol prime (GTPP) stack detects a connection loss
to the charging gateway function (CGF server).

Recommended Actions Manual intervention is required. Refer to GA Interface Events code 1613.
The attribute cgfSrvlp should match.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

133

Alarm Types
GA Interface Alarms

CDR transfer failed
Table 84. CDR transfer failed alarm
Alarm

CDR transfer failed

Alarm Type

cdrTxfrFailed

Alarm Code

1614

Severity

Major

Aggregation Policy

From the event code 1614 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“mvnoId”=”2”, “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”,
“srcProcess”=”cip”, “realm”=”wlan.3gppnetwork.org",
“radSrvrIp”=”7.7.7.7”, "cgfSrvrIp"="40.40.40.40",
"CGF Serv Intf"="2.2.2.2",“cause”=””

Displayed on the web
interface

CDR transfer failed from RAD Server [{radSrvrIp}] to CGF [{cgfSrvrIp}]
on {produce.short.name} [{SCGMgmtIp}]

Description

This alarm is triggered when the call detail record transfer over Gn' fails.

Recommended Actions Manual intervention is required. Check the web interface for the home
location register (HLR) configuration and also if the HLR can be reached
from the controller.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

134

Alarm Types
GA Interface Alarms

CDR generation failed
Table 85. CDR generation failed alarm
Alarm

CDR generation failed

Alarm Type

cdrGenerationFailed

Alarm Code

1615

Severity

Major

Aggregation Policy

From the event code 1615 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“mvnoId”=”2”, “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”,
“srcProcess”=”cip”, “realm”=”wlan.3gppnetwork.org",
“radSrvrIp”=”7.7.7.7”, "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

Failed to generate CDR by RAD Server [{radSrvrIp}] in
{produce.short.name} [{SCGMgmtIp}]

Description

This alarm is triggered when the controller is unable to format or generate
certain CDRs.

Recommended Actions Manual intervention is required. Download the CIP process log file to
check the cause of the error.

NOTE: Refer to GA Interface Events.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

135

Alarm Types
Gn/S2a Interface Alarms

Gn/S2a Interface Alarms
NOTE: This section is not applicable to vSZ-H.
Following are the alarms related to Gn/S2a interface.
• GGSN restarted
• GGSN not reachable
• GGSN not resolved
• PDNGW could not be resolved
• PDNGW version not supported
• Associated PDNGW down
• Create session response failed
• Decode failed
• Modify bearer response failed
• Delete session response failed
• Delete bearer request failed
• Update bearer request failed
• CGF server not configured

GGSN restarted
Table 86. GGSN restarted alarms
Alarm

GGSN restarted

Alarm Type

ggsnRestarted

Alarm Code

1210

Severity

Major

Aggregation Policy

From the event code 1210 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“mvnoId”=”12”, “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”,
“srcProcess”=”sm”, “realm”=”NA”, “gtpcIp”=”5.5.5.5”,
"ggsnIp"="10.10.10.10", "SCGMgmtIp"="2.2.2.2",

Displayed on the web
interface

GGSN [{ggsnIp}] connected to {produce.short.name} [{SCGMgmtIp}]
(GTPC-IP [{gtpcIp}]) is restarted.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

136

Alarm Types
Gn/S2a Interface Alarms

Table 86. GGSN restarted alarms
Description

This alarm is triggered when the GTP control plane (GTP-C) receives a
new recovery value.

Recommended Actions Refer to the log file for Gateway GPRS Support Node (GGSN) restart.

GGSN not reachable
Table 87. GGSN not reachable alarms
Alarm

GGSN not reachable

Alarm Type

ggsnNotReachable

Alarm Code

1211

Severity

Major

Aggregation Policy

From the event code 1211 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“mvnoId”=”12”, “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”,
“srcProcess”=”sm”, “realm”=”NA”,
“gtpcIp”=”5.5.5.5”, "ggsnIp"="10.10.10.10",
"SCGMgmtIp"="2.2.2.2",

Displayed on the web
interface

GGSN [{ggsnIp}] connected to {produce.short.name} (GTPC-IP
[{gtpcIp}]) is not reachable

Description

This alarm is triggered when the echo request is timed out.

Recommended Actions Refer to the log file.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

137

Alarm Types
Gn/S2a Interface Alarms

GGSN not resolved
Table 88. GGSN not resolved alarm
Alarm

GGSN not resolved

Alarm Type

ggsnNotResolved

Alarm Code

1215

Severity

Major

Aggregation Policy

From the event code 1215 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“mvnoId”=”12”,“wlanId”=”1”, “zoneId”=”10”,
“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”aut”,
“realm”=”wlan.3gppnetwork.org", “gtpcIp”=”5.5.5.5”,
"apn"="ruckuswireless.com", "SCGMgmtIp"="2.2.2.2",
“ueMacAddr”=”aa:bb:cc:gg:hh:ii”, “ueImsi”=”12345”,
“ueMsisdn”=”98787”,

Displayed on the web
interface

Failed to resolve GGSN from APN [{apn}] for UE with IMSI [{ueImsi}] and
MSISDN [{ueMsisdn}]

Description

This alarm is triggered when the access point (APN) fails at GGSN.

Recommended Actions Manual intervention is required. Correct the DNS configuration in the
controller web interface.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

138

Alarm Types
Gn/S2a Interface Alarms

PDNGW could not be resolved
Table 89. PDNGW could not be resolved alarm
Alarm

PDNGW could not be resolved

Alarm Type

pdnGwNotResolved

Alarm Code

1950

Severity

Critical

Aggregation Policy

From the event code 1950 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

mvnoId”=12 “wlanId”=1 “zoneId”=”10”,
“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, srcProcess”=”aut” “realm”=
”wlan.mnc080.mcc405.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
“ueMacAddr”=”aa:bb:cc:gg:hh:ii” “ueImsi”=”12345”
“ueMsisdn”=”98787” “APN”=”ruckus.com”

Displayed on the web
interface

[{srcProcess}] APN [{apn}] could not be resolved on
{produce.short.name} [{SCGMgmtIp}], with username
[{ueImsi}@{realm}]

Description

This alarm is triggered when the APN is unable to resolve to PDN
Gateway (PDN GW).

Recommended Actions Modify the DNS server configuration in the controller web interface.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

139

Alarm Types
Gn/S2a Interface Alarms

PDNGW version not supported
Table 90. PDNGW version not supported alarm
Alarm

PDNGW version not supported

Alarm Type

pdnGwVersionNotSupportedMsgReceived

Alarm Code

1952

Severity

Major

Aggregation Policy

From the event code 1952 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “srcProcess”=”sm_process”
“realm”= ”NA" “gtpcIp”=”5.5.5.5” “pgwIp”=”1.1.1.1”
"SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

[{srcProcess}] Version not supported message received from PDN GW
with IP [{pgwIp}] on {produce.short.name} [{SCGMgmtIp}].

Description

This alarm is triggered when the version is not supported for messages
received from PDN GW.

Recommended Actions Verify and correct the GPRS tunneling protocol (GTP) version supported
in the PGW is GTPv1 and GTPv2.

Associated PDNGW down
Table 91. Associated PDNGW down alarm
Alarm

Associated PDNGW down

Alarm Type

pdnGwAssociationDown

Alarm Code

1953

Severity

Critical

Aggregation Policy

From the event code 1953 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “srcProcess”=”sm_process”
“realm”= ”NA" “gtpcIp”=”5.5.5.5” “pgwIp”=”1.1.1.1”
"SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

[{srcProcess}] Association with PDN GW with IP [{pgwIp}] from
{produce.short.name} [{SCGMgmtIp}] down

Description

This alarm is triggered when the association with PDN GW is down due
to echo request time out or it fails to send messages to PDN GW.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

140

Alarm Types
Gn/S2a Interface Alarms

Table 91. Associated PDNGW down alarm
Recommended Actions Check the interface from the controller to PDN GW in the web interface
to ensure it is reachable.

Create session response failed
Table 92. Create session response failed alarm
Alarm

Create session response failed

Alarm Type

createSessionResponseFailed

Alarm Code

1954

Severity

Major

Aggregation Policy

From the event code 1954 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“mvnoId”=”12” “wlanId”=”1” “zoneId”=”10”
 “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “srcProcess”=”aut” “realm”=
”wlan.mnc080.mcc405.3gppnetwork.org" “gtpcIp”=”5.5.5.5”
“pgwIp”=”1.1.1.1” "SCGMgmtIp"="2.2.2.2"
“ueMacAddr”=”aa:bb:cc:gg:hh:ii” “ueImsi”=”12345”
“ueMsisdn”=”98787” “apn”=”ruckus.com” “cause”=””

Displayed on the web
interface

[{srcProcess}] Create Session response from PDN GW with IP [{pgwIp}]
on {produce.short.name} [{SCGMgmtIp}] failed, for UE with username
[{ueImsi}@{realm}] because [{cause}]

Description

This alarm is triggered when create session response from PDN GW
fails.

Recommended Actions Download the SM log to check the cause of the error.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

141

Alarm Types
Gn/S2a Interface Alarms

Decode failed
Table 93. Decode failed alarm
Alarm

Decode failed

Alarm Type

decodeFailed

Alarm Code

1955

Severity

Major

Aggregation Policy

From the event code 1955 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “srcProcess”=”sm_proces”
“realm”= ”NA" “gtpcIp”=”5.5.5.5” “pgwIp”=”1.1.1.1”
"SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

[{srcProcess}] Decode of message received from PDN GW with IP
[{pgwIp}] on {produce.short.name} [{SCGMgmtIp}] failed.

Description

This alarm is triggered when decoding of messages received from PDN
GW fails.

Recommended Actions Download the SM log to check the cause of the error.

Modify bearer response failed
Table 94. Modify bearer response failed alarm
Alarm

Modify bearer response failed

Alarm Type

modifyBearerResponseFailed

Alarm Code

1956

Severity

Major

Aggregation Policy

From the event code 1956 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“mvnoId”=”12” “wlanId”=”1” “zoneId”=”10”
“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “srcProcess”=”aut” “realm”=
”wlan.mnc080.mcc405.3gppnetwork.org" “gtpcIp”=”5.5.5.5”
“pgwIp”=”1.1.1.1” "SCGMgmtIp"="2.2.2.2"
“ueMacAddr”=”aa:bb:cc:gg:hh:ii” “ueImsi”=”12345”
“ueMsisdn”=”98787” “apn”=”ruckus.com” “cause”=””

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

142

Alarm Types
Gn/S2a Interface Alarms

Table 94. Modify bearer response failed alarm
Displayed on the web
interface

[{srcProcess}] Modify Bearer Response from PDN GW with IP [{pgwIp}]
on {produce.short.name} [{SCGMgmtIp}] failed, for UE with username
[{ueImsi}@{realm}] because [{cause}]

Description

This alarm is reported when the modify bearer response from PDN GW
fails.

Recommended Actions Download the SM log to check the cause of the error.

Delete session response failed
Table 95. Delete session response failed alarm
Alarm

Delete session response failed

Alarm Type

deleteSessionResponseFailed

Alarm Code

1957

Severity

Major

Aggregation Policy

From the event code 1957 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“mvnoId”=”12” “wlanId”=”1” “zoneId”=”10”
“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “srcProcess”=”aut” “realm”=
”wlan.mnc080.mcc405.3gppnetwork.org" “gtpcIp”=”5.5.5.5”
“pgwIp”=”1.1.1.1” "SCGMgmtIp"="2.2.2.2"
“ueMacAddr”=”aa:bb:cc:gg:hh:ii” “ueImsi”=”12345”
“ueMsisdn”=”98787” “apn”=”ruckus.com” “cause”=””

Displayed on the web
interface

[{srcProcess}] Delete Session response from PDN GW with IP [{pgwIp}]
on {produce.short.name} [{SCGMgmtIp}] failed, for UE with username
[{ueImsi}@{realm}] because [{cause}]

Description

Delete session response from PDN GW fails due to the specified cause.

Recommended Actions Download the SM log to check the cause of the error.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

143

Alarm Types
Gn/S2a Interface Alarms

Delete bearer request failed
Table 96. Delete bearer request failed alarm
Alarm

Delete bearer request failed

Alarm Type

deleteBearerRequestFailed

Alarm Code

1958

Severity

Major

Aggregation Policy

From the event code 1958 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “srcProcess”=”aut” “realm”= ”NA"
“gtpcIp”=”5.5.5.5” “pgwIp”=”1.1.1.1” "SCGMgmtIp"="2.2.2.2"
“cause”=””

Displayed on the web
interface

[{srcProcess}] Delete Bearer Request from PDN GW with IP [{pgwIp}]
on {produce.short.name} [{SCGMgmtIp}] failed, for UE with username
[{ueImsi}@{realm}] because [{cause}]

Description

This alarm is triggered when the delete bearer request from PDN GW
fails.

Recommended Actions Download the SM log to check the cause of the error.

Update bearer request failed
Table 97. Update bearer request failed alarm
Alarm

Update bearer request failed

Alarm Type

updateBearerRequestFailed

Alarm Code

1959

Severity

Major

Aggregation Policy

From the event code 1959 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “srcProcess”=”aut” “realm”= ”NA"
“gtpcIp”=”5.5.5.5” “pgwIp”=”1.1.1.1” "SCGMgmtIp"="2.2.2.2"
“cause”=””

Displayed on the web
interface

[{srcProcess}] Update bearer request from PDN GW with IP [{pgwIp}]
on {produce.short.name} [{SCGMgmtIp}] failed, for UE with username
[{ueImsi}@{realm}] because [{cause}]

Description

Update bearer request failed, decode failed.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

144

Alarm Types
Gn/S2a Interface Alarms

Table 97. Update bearer request failed alarm
Recommended Actions Download the SM log to check the cause of the error.

CGF server not configured
Table 98. CGF server not configured alarm
Alarm

CGF server not configured

Alarm Type

cgfServerNotConfigured

Alarm Code

1960

Severity

Major

Aggregation Policy

From the event code 1960 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“mvnoId”=”12” “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”
“srcProcess”=”CIP” “realm”= ”NA" “ggsnIp”=”10.10.10.10”
"SCGMgmtIp"="2.2.2.2" “radSrvrIp”=”7.7.7.7” “cgfSrvrIP” = “1.1.1.1”

Displayed on the web
interface

CGF server IP [{cgfSrvrIp}] received from PDN GW/GGSN with IP
[{ggsnIp}] on {produce.short.name} [{SCGMgmtIp}] is not configured

Description

This alarm is triggered when the IP address of the CGF server received
from GGSN/PDNGW is not configured in the controller web interface
and therefore is not considered.

Recommended Actions Check the controller web interface to ensure that the IP address of the
CGF server received from PDNGW/GGSN is configured. If it is not
configured navigate to Configurations > Services and Profiles > CGF
Services to create the configuration.

NOTE: Refer to Gn/S2a Interface Events.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

145

Alarm Types
GR Interface Alarms

GR Interface Alarms
NOTE: This section is not applicable to vSZ-H.
Following are the alarms related to GR interface.
• Destination not reachable
• App server down
• App server inactive
• Association establishment failed
• Association down
• Outbound routing failure
• Did allocation failure

Destination not reachable
Table 99. Destination not reachable alarm
Alarm

Destination not reachable

Alarm Type

destNotReacheable

Alarm Code

1618

Severity

Critical

Aggregation Policy

From the event code 1618 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 1620.

Attribute

“mvnoId”=”2”, “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”,
“srcProcess”=”hip”,“pointCode”=”1.1.1”

Displayed on the web
interface

Remote Point Code [{pointCode}] is unavailable

Description

This alarm is triggered when the point code is unreachable due to a
pause indicator.

Recommended Actions Manual intervention is required.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

146

Alarm Types
GR Interface Alarms

App server down
Table 100. App server down alarm
Alarm

App server down

Alarm Type

appServerDown

Alarm Code

1623

Severity

Critical

Aggregation Policy

From the event code 1623 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 1625.

Attribute

“mvnoId”=”2”, “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”,
“srcProcess”=”hip”, “routingContext” =”1”, “pointCode”=”1.1.1”,
“SSN” = “7”

Displayed on the web
interface

Application Server Down, Routing Context [{routingContext}], local
Point Code [{pointCode}], local SSN [{SSN}]

Description

This alarm is triggered when the local application server is down due to
the receipt of ASP down (ASPDN) or ASP down acknowledgment
(ASPDN ACK) received from the remote IP security protocol (IPSP) or
signalling gateway (SG).

Recommended Actions Manual intervention is required.

App server inactive
Table 101. App server inactive alarm
Alarm

App server inactive

Alarm Type

appServerInactive

Alarm Code

1624

Severity

Critical

Aggregation Policy

From the event code 1624 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 1625.

Attribute

“mvnoId”=”2”, “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”,
“srcProcess”=”hip”, “routingContext” =”1”,
“pointCode”=”1.1.1”, “SSN” = “7”

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

147

Alarm Types
GR Interface Alarms

Table 101. App server inactive alarm
Displayed on the web
interface

Application Server Inactive, Routing Context [{routingContext}], lpcal
Point Code [{pointCode}], local SSN [{SSN}]

Description

This alarm is triggered when the local application server is inactive due
to application service provider inactive (ASP_INACTIVE) or application
service provider inactive acknowledgment (ASP_INACTIVE_ACK) from
remote IP security protocol (IPSP) or signalling gateway (SG).

Recommended Actions Manual intervention is required.

Association establishment failed
Table 102. Association establishment failed alarm
Alarm

Association establishment failed

Alarm Type

assocEstbFailed

Alarm Code

1626

Severity

Critical

Aggregation Policy

From the event code 1626 an alarm is raised for every five events or
events occurring within a span of 2 minutes.

Auto Clearance

The alarm code is auto cleared with the event code 1628.

Attribute

“mvnoId”=”3”, “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”,
“srcProcess”=”hip”, “srcIP”=”10.1.4.10”, “srcPort”=”2960”,
“destIP”=”10.1.4.20”, “destPort”=”2960”

Displayed on the web
interface

Unable to establish SCTP association. srcIP [{srcIP}], srcPort [{srcPort}],
destIP[{destIP}], destPort [{destPort}]

Description

This alarm is triggered when it is unable to establish an association to
the IP security protocol (IPSP) or signalling gateway (SG).

Recommended Actions Manual intervention is required.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

148

Alarm Types
GR Interface Alarms

Association down
Table 103. Association down alarm
Alarm

Association down

Alarm Type

assocDown

Alarm Code

1627

Severity

Critical

Aggregation Policy

From the event code 1627 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 1628.

Attribute

“mvnoId”=”3”, “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”,
“srcProcess”=”hip”, “srcIP”=”10.1.4.10”, “srcPort”=”2960”,
“destIP”=”10.1.4.20”, “destPort”=”2960”

Displayed on the web
interface

SCTP association DOWN. srcIP [{srcIP}], srcPort [{srcPort}],
destIP[{destIP}], destPort [{destPort}]

Description

This alarm is triggered when the stream control transmission protocol
(SCTP) association is down.

Recommended Actions Manual intervention is required.

Outbound routing failure
Table 104. Outbound routing failure alarm
Alarm

Outbound routing failure

Alarm Type

outboundRoutingFailure

Alarm Code

1636

Severity

Critical

Aggregation Policy

From the event code 1636 an alarm is raised for every 10 events. Alarm
is raised for 10 or more events or events occurring within a span of 60
seconds.

Attribute

“mvnoId”=”2”, “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”,
“srcProcess”=”hip”, “operation”=”updateGprsLocationReq”,
“hlrInstance”=” Operator_HLR”, “ueImsi ”=” 04844624203918”

Displayed on the web
interface

Unable to route [{operation}] for IMSI [{ueImsi}] to HLR [{hlrInstance}]

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

149

Alarm Types
GR Interface Alarms

Table 104. Outbound routing failure alarm
Description

This alarm is triggered when a transaction capabilities application part
(TCAP) message is unable to route to its destination.

Recommended Actions Manual intervention is required.

Did allocation failure
Table 105. Did allocation failure alarm
Alarm

Did allocation failure

Alarm Type

didAllocationFailure

Alarm Code

1637

Severity

Critical

Aggregation Policy

From the event code 1637 an alarm is raised for every 50 events. Alarm
is raised for 50 or more events or events occurring within a span of 60
seconds.

Attribute

“mvnoId”=”2”, “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”hip”

Displayed on the web
interface

HIP unable to allocate new dialogue

Description

This alarm is triggered when it is unable to allocate a dialogue identifier
for a new transaction. This indicates an overload condition.

Recommended Actions Manual intervention is required.

NOTE: Refer to Gr Interface Event.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

150

Alarm Types
IPMI Alarms

IPMI Alarms
NOTE: This section is not applicable to vSZ-H.
Following are the alarms related to IPMIs.
• ipmiVoltage
• ipmiThempBB
• ipmiThempFP
• ipmiThempIOH
• ipmiThempMemP
• ipmiThempPS
• ipmiThempP
• ipmiThempHSBP
• ipmiFan
• ipmiPower
• ipmiCurrent
• ipmiFanStatus
• ipmiPsStatus
• ipmiDrvStatus
The controller has redundant six-fan cooling with four 80x38mm fans and two
60x38mm fans. There are four main cooling zones, as shown in Figure 3:
• Zone 1 contains fans 0 and 1, which cool CPU1 and all the components in this
zone.
• Zone 2 contains fans 2 and 3, which cool CPU2, low-profile PCI cards, and all
the other components in this zone.
• Zone 3 contains fans 4 and 5, which cool full-height/length PCI cards and all the
other components in this area.
• Zone 4 is cooled by the power supply fans. This zone contains the SAS RAID
and SAS/SATA boards. Cooling redundancy in this zone is only achieved when
there are two power supplies installed.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

151

Alarm Types
IPMI Alarms

Figure 3. Server Cooling Areas

ipmiVoltage
Table 106. ipmiVoltage alarm
Alarm

ipmiVoltage

Alarm Type

ipmiVotage

Alarm Code

901

Severity

Major

Aggregation Policy

From the event code 901 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 926.

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Baseboard voltage [{status}] on control plane [{nodeMac}]

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

152

Alarm Types
IPMI Alarms

Table 106. ipmiVoltage alarm
Description

This alarm is triggered due to under/over voltage on the control plane.
Baseboard threshold temperatures are:
• Critical high - 660 C
• Non critical high - 610 C
• Non critical low - 100 C
• Critical low - 50 C

Recommended Actions Replace the power supply cord. If it does not work, the motherboard
needs replacement.

ipmiThempBB
Table 107. ipmiThempBB alarm
Alarm

ipmiThempBB

Alarm Type

ipmiThempBB

Alarm Code

902

Severity

Major

Aggregation Policy

From the event code 902 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 927.

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Baseboard temperature [{status}] on control plane [{nodeMac}]

Description

This alarm is triggered due to the increase/decrease of the baseboard
temperature status of the control plane. Baseboard threshold
temperatures are in the range of 100 Celsius to 610 Celsius. The default
threshold is 610C.

Recommended Actions Check the fan module. Decrease the ambient temperature if the fan
module is working.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

153

Alarm Types
IPMI Alarms

ipmiThempFP
Table 108. ipmiThempFP alarm
Alarm

ipmiThempFP

Alarm Type

ipmiThempFP

Alarm Code

903

Severity

Major

Aggregation Policy

From the event code 903 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 928.

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Front panel temperature [{status}] on control plane [{nodeMac}]

Description

This alarm is triggered due to increase/decrease of the front panel
temperature status of the control plane. Front panel threshold
temperatures are in the range of 50 Celsius to 440 Celsius. The default
threshold is 440C.

Recommended Actions Check the fan module. Decrease the ambient temperature if the fan
module is working.

ipmiThempIOH
Table 109. ipmiThempIOH alarm
Alarm

ipmiThempIOH

Alarm Type

ipmiThempIOH

Alarm Code

904

Severity

Major

Aggregation Policy

From the event code 904 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 929.

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Chipset temperature [{status}] on control plane [{nodeMac}]

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

154

Alarm Types
IPMI Alarms

Table 109. ipmiThempIOH alarm
Description

This alarm is triggered when the chip set temperature status on the
control plane increases/decreases. IOH thermal margin threshold
temperatures are in the range of -200 Celsius to 50 Celsius. The default
threshold is 50C.

Recommended Actions Check the fan module. Decrease the ambient temperature if the fan
module is working.

ipmiThempMemP
Table 110. ipmiThempMemP alarm
Alarm

ipmiThempMemP

Alarm Type

ipmiThempMemP

Alarm Code

905

Severity

Major

Aggregation Policy

From the event code 905 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 930.

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Processor [{id}] memory temperature [{status}] on control plane
[{nodeMac}]

Description

This alarm is triggered when the control plane’s processor memory
shows the status as either an increase/decrease in temperature.
Process 1 memory thermal margin threshold temperatures are in the
range of -200 Celsius to 50 Celsius. The default threshold is 50C.

Recommended Actions Check the fan module. Decrease the ambient temperature if the fan
module is working.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

155

Alarm Types
IPMI Alarms

ipmiThempPS
Table 111. ipmiThempPS alarm
Alarm

ipmiThempPS

Alarm Type

ipmiThempPS

Alarm Code

906

Severity

Major

Aggregation Policy

From the event code 906 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 931.

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Power supply [{id}] temperature [{status}] on control plane [{nodeMac}]

Description

This alarm is triggered when the control plane’s power supply shows
the status as either an increase/decrease in temperature. Power supply
1 and power supply 2 threshold temperatures are in the range of -200
Celsius to 50 Celsius. The default threshold is 50C.

Recommended Actions Replace the power supply cord. If the problem persists, decrease the
ambient temperature.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

156

Alarm Types
IPMI Alarms

ipmiThempP
Table 112. ipmiThempP alarm
Alarm

ipmiThempP

Alarm Type

ipmiThempP

Alarm Code

907

Severity

Major

Aggregation Policy

From the event code 907 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 932.

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Processor [{id}] temperature [{status}] on control plane [{nodeMac}]

Description

This alarm is triggered when processor temperature on the control plane
reaches the threshold value. The default threshold is 110C.

Recommended Actions Check and replace the CPU fan module if required. Decrease the
ambient temperature if the fan module is working.

ipmiThempHSBP
Table 113. ipmiThempHSBP alarm
Alarm

ipmiThempHSBP

Alarm Type

ipmiThempHSBP

Alarm Code

908

Severity

Major

Aggregation Policy

From the event code 908 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 933.

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Hot swap backplane temperature [{status}] on control plane
[{nodeMac}]

Description

This alarm is triggered when the control plane’s hot swap backplane
shows the status as either an increase/decrease in temperature in the
range of 90 Celsius to 550 Celsius. The default threshold is 550C.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

157

Alarm Types
IPMI Alarms

Table 113. ipmiThempHSBP alarm
Recommended Actions Check the fan module. Decrease the ambient temperature if the fan
module is working.

ipmiFan
Table 114. ipmiFan alarm
Alarm

ipmiFan

Alarm Type

ipmiFan

Alarm Code

909

Severity

Major

Aggregation Policy

From the event code 909 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 934.

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

System fan [{id}] module [{status}] on control plane [{nodeMac}]

Description

This alarm is triggered when the control plane’s fan module status is
shown.

Recommended Actions Replace the fan module.

ipmiPower
Table 115. ipmiPower alarm
Alarm

ipmiPower

Alarm Type

ipmiPower

Alarm Code

910

Severity

Major

Aggregation Policy

From the event code 910 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 935.

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Power supply [{id}] AC power input [{status}] on control plane
[{nodeMac}]

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

158

Alarm Types
IPMI Alarms

Table 115. ipmiPower alarm
Description

This alarm is triggered when the control plane’s power supply status is
shown as a low/high input.

Recommended Actions Replace the power supply cord.

ipmiCurrent
Table 116. ipmiCurrent alarm
Alarm

ipmiCurrent

Alarm Type

ipmiCurrent

Alarm Code

911

Severity

Major

Aggregation Policy

From the event code 911 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 936.

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Power supply [{id}] +12V% of maximum current output [{status}] on
control plane [{nodeMac}]

Description

This alarm is triggered when power supply and the maximum voltage
output shows the status as maximum voltage.

Recommended Actions Replace the power supply cord. If the problem persists, replace the
motherboard.

ipmiFanStatus
Table 117. ipmiFanStatus alarm
Alarm

ipmiFanStatus

Alarm Type

ipmiFanStatus

Alarm Code

912

Severity

Major

Aggregation Policy

From the event code 912 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 937.

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

159

Alarm Types
IPMI Alarms

Table 117. ipmiFanStatus alarm
Displayed on the web
interface

Fan module [{id}] [{status}] on control plane [{nodeMac}]

Description

This alarm is triggered when the control plane’s fan module shows the
status as not working.

Recommended Actions Replace the fan module.

ipmiPsStatus
Table 118. ipmiPsStatus alarm
Alarm

ipmiPsStatus

Alarm Type

ipmiPsStatus

Alarm Code

913

Severity

Major

Aggregation Policy

From the event code 913 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 938.

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Power supply [{id}] [{status}] on control plane [{nodeMac}]

Description

This alarm is triggered when the control plane’s power supply status is
shown as a low/high input.

Recommended Actions Check the power supply cord. If the problem persists, replace the power
supply cord.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

160

Alarm Types
IPMI Alarms

ipmiDrvStatus
Table 119. ipmiDrvStatus alarm
Alarm

ipmiDrvStatus

Alarm Type

ipmiDrvStatus

Alarm Code

914

Severity

Major

Aggregation Policy

From the event code 914 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 939.

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Disk drive [{id}] [{status}] on control plane [{nodeMac}]

Description

This alarm is triggered when the control plane’s disk drive status is shown
as either not working or corrupted.

Recommended Actions The operator / user needs to replace the hard disk drive.

NOTE: Refer to IPMI Events.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

161

Alarm Types
Licensing Alarms

Licensing Alarms
NOTE: Alarms 1242 and 1243 are not applicable to vSZ-H.
Following are the alarms related to licensing.
• TTG session critical threshold
• TTG session license exhausted
• License going to expire
• Insufficient license capacity

TTG session critical threshold
Table 120. TTG session critical threshold alarm
Alarm

TTG session critical threshold

Alarm Type

ttgSessionCriticalThreshold

Alarm Code

1242

Severity

Critical

Aggregation Policy

From the event code 1242 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”aut/lic”

Displayed on the web
interface

The licensed sessions of {produce.short.name} [{SCGMgmtIp}] have
reached critical level.

Description

This alarm is triggered when the number of user equipment attached to
the system has reached the critical threshold limit.

Recommended Actions Download the SM log file from the controller web interface to check the
error cause.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

162

Alarm Types
Licensing Alarms

TTG session license exhausted
Table 121. TTG session license exhausted alarm
Alarm

TTG session license exhausted

Alarm Type

ttgSessionLicenseExausted

Alarm Code

1243

Severity

Critical

Aggregation Policy

From the event code 1243 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”aut/lic”

Displayed on the web
interface

The licensed of {produce.short.name} [{SCGMgmtIp}] have been
exhausted for all sessions.

Description

This alarm is triggered when the number of user equipment attached to
the system has exceeded the license limit.

Recommended Actions Download the SM log file from the controller web interface to check the
error cause.

License going to expire
Table 122. License going to expire alarm
Alarm

License going to expire

Alarm Type

licenseGoingToExpire

Alarm Code

1255

Severity

Major

Aggregation Policy

From the event code 1255 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“nodeName”=“xxx”, “licenseType”=“ xxx”

Displayed on the web
interface

The [{licenseType}] on node [{nodeName}] will expire on
[{associationTime}].

Description

This alarm is triggered when the validity of the license is going to expire.

Recommended Actions Check the validity of licenses. Purchase additional licenses.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

163

Alarm Types
Licensing Alarms

Insufficient license capacity
Table 123. Insufficient license capacity alarm
Alarm

Insufficient license capacity

Alarm Type

apConnectionTerminatedDueToInsufficientLicense

Alarm Code

1256

Severity

Major

Aggregation Policy

From the event code 1256 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

"licenseType”=“ xxx”

Displayed on the web
interface

Insufficient [{licenseType}] license is detected and it will cause existing
AP connections to terminate.

Description

This alarm is triggered when connected APs are rejected due to
insufficient licenses.

Recommended Actions Check the number of licenses. Purchase additional licenses.

NOTE: Refer to Licensing Interface Events.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

164

Alarm Types
PMIPv6 Alarms

PMIPv6 Alarms
NOTE: This section is not applicable to vSZ-H.
Following are the alarms related to PMIPv6.
• Config update failed
• LMA ICMP unreachable
• LMA failed over
• DHCP connection lost

Config update failed
Table 124. Config update failed alarm
Alarm

Config update failed

Alarm Type

updateCfgFailed

Alarm Code

5004

Severity

Major

Aggregation Policy

From the event code 5004 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, "SCGMgmtIp"="2.2.2.2",
“cause”=”reason”,

Displayed on the web
interface

Failed to apply configuration [{cause}] in PMIPv6 process at
{produce.short.name}[{SCGMgmtIp}]

Description

This alarm is logged when the PMIPv6 gets an error or a negative
acknowledgment or improper/incomplete information from the D-bus
client.

Recommended Actions Check to ensure that the IP address of the CGF server received from
PDNGW/GGSN is configured in the controller web interface >
Configurations > Services and Profiles > CGF. Configure the IP address
is it is missing.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

165

Alarm Types
PMIPv6 Alarms

LMA ICMP unreachable
Table 125. LMA ICMP unreachable alarm
Alarm

LMA ICMP unreachable

Alarm Type

lmaIcmpUnreachable

Alarm Code

5006

Severity

Major

Aggregation Policy

From the event code 5006 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm is auto cleared with the event code 5005.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, "SCGMgmtIp"="2.2.2.2",
"lmaIp"="1.1.1.1"

Displayed on the web
interface

[{lmaIp}] ICMP unreachable on {produce.short.name} [{SCGMgmtIp}].

Description

This alarm is triggered when the PMIPv6 daemon cannot connect to the
LMA server through the internet control message protocol (ICMP)
packet.

Recommended Actions Check the network connectivity between local mobility anchor (LMA)
and data plane. Also check the LMA server status from the LMA
connectivity page on the controller web interface.

LMA failed over
Table 126. LMA failed over alarm
Alarm

LMA failed over

Alarm Type

lmaFailOver

Alarm Code

5008

Severity

Major

Aggregation Policy

From the event code 5008 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac"="aa:bb:cc:dd:ee:ff”, "SCGMgmtIp"="2.2.2.2",
“lmaIp”=”1.1.1.1”

Displayed on the web
interface

[{lmaIp}] Failover on {produce.short.name} [{ctrlBladeMac}]

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

166

Alarm Types
PMIPv6 Alarms

Table 126. LMA failed over alarm
Description

This alarm is logged when the standby LMA transits to an active mode.
This includes the control plane identifier of the newly active LMA.

Recommended Actions Check the LMA server status from the LMA connectivity page.

DHCP connection lost
NOTE: This alarm is not applicable to vSZ-H.
Table 127. DHCP connection lost alarm
Alarm

DHCP connection lost

Alarm Type

lostCnxnToDHCP

Alarm Code

5102

Severity

Major

Aggregation Policy

From the event code 5102 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm is auto cleared with the event code 5101.

Attribute

“ctrlBladeMac"="aa:bb:cc:dd:ee:ff”, "SCGMgmtIp"="2.2.2.2",

Displayed on the web
interface

PMIPv6 process cannot connect to DHCP server on
{produce.short.name} [{SCGMgmtIp}]

Description

This alarm is logged when the transmission control protocol (TCP)
connection is lost or when the control plane fails to complete the
configuration procedure.

Recommended Actions Download the PMIPv6d and dynamic host configuration protocol
(DHCP) server logs from the controller to check the error cause.

NOTE: Refer to PMIPv6 Events.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

167

Alarm Types
SCI Alarms

SCI Alarms
Following are the events related to SCI (Small Cell Insight).
• Connect to SCI failure
• SCI has been disabled
• SCI and FTP have been disabled

Connect to SCI failure
Table 128. Connect to SCI failure alarm
Alarm

Connect to SCI failure

Alarm Type

connectToSciFailure

Alarm Code

4003

Severity

Major

Aggregation Policy

From the event code xxx an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm is auto cleared with the event code xxx.

Displayed on the web
interface

Try to connect to SCI with all SCI profiles but failure.

Description

This alarm occurs when the controller tries connecting to SCI with its
profiles but fails.

Recommended Actions

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

168

Alarm Types
SCI Alarms

SCI has been disabled
Table 129. SCI has been disabled alarm
Alarm

SCI has been disabled

Alarm Type

disabledSciDueToUpgrade

Alarm Code

4004

Severity

Warning

Aggregation Policy

From the event code xxx an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm is auto cleared with the event code xxx.

Displayed on the web
interface

SCI has been disabled due to SZ upgrade, please reconfigure SCI if
need

Description

This alarm occurs when SCI is disabled due to the controller upgrade.
This could require reconfiguration of SCI.

Recommended Actions

The controller does not support SCI prior to version 2.3. You would
need to upgrade SCI to 2.3 or above and reconfigure the required
information of SCI on the controller dashboard.

SCI and FTP have been disabled
Table 130. SCI and FTP have been disabled alarm
Alarm

SCI and FTP have been disabled

Alarm Type

disabledSciAndFtpDueToMutuallyExclusive

Alarm Code

4005

Severity

Warning

Aggregation Policy

From the event code xxx an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm is auto cleared with the event code xxx.

Displayed on the web
interface

SCI and FTP have been disabled. It is recommended to enable SCI
instead of FTP

Description

This event occurs when the SCI and FTP are disabled.

Recommended Actions

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

169

Alarm Types
SCI Alarms

NOTE: Refer to SCI Events.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

170

Alarm Types
Session Alarms

Session Alarms
NOTE: This section is not applicable to vSZ-H.
Following is the alarm related to session.
• Binding failed

Binding failed
Table 131. Binding failed alarm
Alarm

Binding failed

Alarm Type

bindingFailure

Alarm Code

5010

Severity

Major

Aggregation Policy

From the event code 5010 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm is auto cleared with the event code 5009.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “SCGMgmtIp”=”2.2.2.2”,
“lmaIp”=”1.1.1.1”, “ueMacAddr”=”aa:bb:cc:gg:hh:ii”,
“dataBladeIp”=”3.3.3.3”, “ueIpAddr”=”5.5.5.5”

Displayed on the web
interface

Binding for [{ueMacAddr}] UE binding update failure on
{produce.short.name}-D [{dataBladeIp}]. Failure Cause [{cause}].

Description

This alarm is logged when the mobile node binding fails.

Recommended Actions No action is required.

NOTE: Refer to Session Events.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

171

Alarm Types
STA Interface Alarms

STA Interface Alarms
NOTE: This section is not applicable to vSZ-H.
Following are the alarms related to STA interface.
•
•
•
•
•
•

STA authentication failed transport down
STA authentication failed failure response
STA authentication failed decode failure
STA re-authorization failed
STA response timer expired
Retransmission exhausted

STA authentication failed transport down
Table 132. STA authentication failed transport down alarm
Alarm

STA authentication failed transport down

Alarm Type

staAuthFailedTransDown

Alarm Code

1551

Severity

Major

Aggregation Policy

From the event code 1551 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, mvnoId”=12, “srcProcess”=”STA”,
“ueImsi”=”12345”, “ueUsername”=”98787”, "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

[{srcProcess}] Auth of [{ueImsi}]/[{ueUsername}] on
{produce.short.name} [{SCGMgmtIp}] with AAA [{aaaSrvrIp}] failed as
Transport is down

Description

This alarm is triggered when the authentication procedure with external
AAA server failed and the STA interface transport is down.

Recommended Actions The operator should check the interfaces from the controller to 3rd
generation partnership project (3GPP) AAA server. Alternatively, check
if the 3GPP AAA server is down.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

172

Alarm Types
STA Interface Alarms

STA authentication failed failure response
Table 133. STA authentication failed failure response alarm
Alarm

STA authentication failed failure response

Alarm Type

staAuthFailedFailureResp

Alarm Code

1552

Severity

Major

Aggregation Policy

From the event code 1552 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, mvnoId”=12, “srcProcess”=”STA”,
“realm”= “wlan.mnc080.mcc405.3gppnetwork.org", “ueImsi”=”12345”
“ueUsername”=”98787”, "SCGMgmtIp"="2.2.2.2",
“aaaSrvrIp”=”1.1.1.1”, “resultCode” =”Decode Failed”

Displayed on the web
interface

[{srcProcess}] Auth of [{ueImsi}]/[{ueUsername}] on
{produce.short.name} [{SCGMgmtIp}] with 3GPP AAA [{aaaSrvrIp}]
failed, DEA with failure code [{resultCode}]

Description

This alarm is triggered when the authentication procedure with external
AAA server failed. The diameter EAP answer (DEA) received from 3GPP
AAA server failed with result code.

Recommended Actions The operator should check the STA application logs. This could be a
temporary failure response from the 3GPP AAA server.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

173

Alarm Types
STA Interface Alarms

STA authentication failed decode failure
Table 134. STA authentication failed decode failure alarm
Alarm

STA authentication failed decode failure

Alarm Type

staAuthFailedDecodeFailure

Alarm Code

1553

Severity

Major

Aggregation Policy

From the event code 1553 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, mvnoId”=12, “srcProcess”=”STA”
“realm”=”wlan.mnc080.mcc405.3gppnetwork.org",
“ueImsi”=”12345”, “ueUsername”=”98787”, "SCGMgmtIp"="2.2.2.2",
“aaaSrvrIp”=”1.1.1.1”, “resultCode” =”Decode Failed”

Displayed on the web
interface

[{srcProcess}] Auth of [{ueImsi}]/[{ueUsername}] on
{produce.short.name} [{SCGMgmtIp}] with 3GPP AAA [{aaaSrvrIp}]
failed, DEA decode failed

Description

This alarm is triggered when the authentication procedure with external
AAA server failed. The DEA received from 3GPP AAA server failed with
result code.

Recommended Actions The operator should check the STA application logs. This could be a
temporary failure response from the 3GPP AAA server.

STA re-authorization failed
Table 135. STA re-authorization failed alarm
Alarm

STA re-authorization failed

Alarm Type

staReAuthFailed

Alarm Code

1558

Severity

Major

Aggregation Policy

From the event code 1558 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, mvnoId”=12, “srcProcess”=”STA”,
“realm”= ”wlan.mnc080.mcc405.3gppnetwork.org",
“ueImsi”=”12345”, “ueUsername”=”98787”, "SCGMgmtIp"="2.2.2.2",
“aaaSrvrIp”=”1.1.1.1”

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

174

Alarm Types
STA Interface Alarms

Table 135. STA re-authorization failed alarm
Displayed on the web
interface

[{srcProcess}] Re-Auth of [{ueImsi}]/[{ueUsername}] on
{produce.short.name} [{SCGMgmtIp}] from 3GPP AAA [{aaaSrvrIp}]
failed

Description

This alarm is triggered when the 3GPP AAA server initiated
reauthorization re-auth request (RAR) fails.

Recommended Actions The operator should check the STA application logs. Also check the
version of 3GPP specifications supported by 3GPP AAA server.

STA response timer expired
Table 136. STA response timer expired alarm
Alarm

STA response timer expired

Alarm Type

staResponseTimerExpired

Alarm Code

1559

Severity

Major

Aggregation Policy

From the event code 1559 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, mvnoId”=12, “srcProcess”=”STA”,
“realm”= ”wlan.mnc080.mcc405.3gppnetwork.org",
“ueImsi”=”12345”, “ueUsername”=”98787”, "SCGMgmtIp"="2.2.2.2",
“aaaSrvrIp”=”1.1.1.1”

Displayed on the web
interface

[{srcProcess}] Tx timer expired no response received from 3GPP AAA
[{aaaSrvrIp}]

Description

This alarm is triggered when transaction timer expires. There is no
response from 3GPP AAA server for the request sent by
{produce.short.name}.

Recommended Actions The operator should check the interfaces from the controller to 3GPP
AAA server. Alternatively, check if the 3GPP AAA server is down.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

175

Alarm Types
STA Interface Alarms

Retransmission exhausted
Table 137. Retransmission exhausted alarm
Alarm

Retransmission exhausted

Alarm Type

retransmitExausted

Alarm Code

1560

Severity

Major

Aggregation Policy

From the event code 1560 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, mvnoId”=12, “srcProcess”=”STA”,
“realm”= ”wlan.mnc080.mcc405.3gppnetwork.org",
“ueImsi”=”12345”, “ueUsername”=”98787”, "SCGMgmtIp"="2.2.2.2",
“aaaSrvrIp”=”1.1.1.1”

Displayed on the web
interface

[{srcProcess}] Retransmission for [{ueImsi}]/[{ueUsername}] on
{produce.short.name} [{SCGMgmtIp}] to 3GPP AAA [{aaaSrvrIp}] failed.
Retransmission of messages to 3GPP

Description

This alarm is triggered when retransmission to 3GPP AAA server fails
and there is no response from 3GPP AAA server.

Recommended Actions The operator should check the interfaces from the controller to 3GPP
AAA server. Alternatively, check if the 3GPP AAA server is down.

NOTE: Refer to STA Interface Events.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

176

Alarm Types
System Alarms

System Alarms
Following are the alarms with the system log severity.
NOTE: {produce.short.name} refers to SCG or vSZ-H
• No LS responses
• LS authentication failure
• {produce.short.name} failed to connect to LS
• Syslog server unreachable
• CSV export FTP maximum retry
• CSV export disk threshold exceeded
• CSV export disk max capacity reached
• Process restart
• Service unavailable
• Keepalive failure
• Resource unavailable
• HIP failed over
• Diameter initialization error
• Diameter peer transport failure
• Diameter CER error
• Diameter peer add error
• Diameter peer remove successful
• Diameter realm entry error
• Diameter failover to alternate peer
• Diameter fail back to peer
• Diameter CEA unknown peer
• Diameter no common application
• Process initiated
• PMIPv6 unavailable
• Memory allocation failed

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

177

Alarm Types
System Alarms

No LS responses
Table 138. No LS responses alarm
Alarm

No LS responses

Alarm Type

scgLBSNoResponse

Alarm Code

721

Severity

Major

Aggregation Policy

From the event code 721 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=“xx:xx:xx:xx:xx:xx”, “url”=““, “port”=““,
“SCGMgmtIp”=““

Displayed on the
{produce.short.name} [{SCGMgmtIp}] no response from LS:  url=[{url}],
SmartZone web interface port=[{port}]
Description

This alarm is triggered when the controller does not get a response while
connecting to the location based service.

Recommended Actions Check if location server is working properly.

LS authentication failure
Table 139. LS authentication failure alarm
Alarm

LS authentication failure

Alarm Type

scgLBSAuthFailed

Alarm Code

722

Severity

Major

Aggregation Policy

From the event code 722 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=“xx:xx:xx:xx:xx:xx”, “url”=““, “port”=““,
“SCGMgmtIp”=““

Displayed on the
{produce.short.name} [{SCGMgmtIp}] authentication failed:  url=[{url}],
SmartZone web interface port=[{port}]
Description

This alarm is triggered due to authentication failure when SmartZone
tries connecting to the location based service.

Recommended Actions Check the location server password.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

178

Alarm Types
System Alarms

{produce.short.name} failed to connect to LS
Table 140. {produce.short.name} failed to connect to LS alarm
Alarm

{produce.short.name} failed to connect to LS

Alarm Type

scgLBSConnectFailed

Alarm Code

724

Severity

Major

Aggregation Policy

From the event code 724 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm is auto cleared with the event code 723.

Attribute

“ctrlBladeMac”=“xx:xx:xx:xx:xx:xx”, “url”=““, “port”=““,
“SCGMgmtIp”=““

Displayed on the
{produce.short.name} [{SCGMgmtIp}] connection failed to LS:
SmartZone web interface url=[{url}], port=[{port}]
Description

This alarm is triggered when the controller fails to connect to the location
based service.

Recommended Actions Check the location service configuration. Also check the network
connectivity between the controller and location server.

Syslog server unreachable
Table 141. Syslog server unreachable alarm
Alarm

Syslog server unreachable

Alarm Type

syslogServerUnreachable

Alarm Code

751

Severity

Major

Aggregation Policy

From the event code 751 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm is auto cleared with the event code 750.

Attribute

“nodeMac”=“xx:xx:xx:xx:xx:xx”,
“syslogServerAddress"="xxx.xxx.xxxx.xxx"

Displayed on the
Syslog server [{syslogServerAddress}] is unreachable on
SmartZone web interface {produce.short.name}.
Description

This alarm is triggered when the syslog server is unreachable.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

179

Alarm Types
System Alarms

Table 141. Syslog server unreachable alarm
Recommended Actions Check the network between the controller and the syslog server.

CSV export FTP maximum retry
Table 142. CSV export FTP maximum retry alarm
Alarm

CSV export FTP maximum retry

Alarm Type

csvFtpTransferMaxRetryReached

Alarm Code

974

Severity

Major

Aggregation Policy

From the event code 974 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“nodeName”=“xx:xx:xx:xx:xx:xx”, “ip”=“xx:xx:xx:xx:xx:xx”,
“portID”=“xx:xx:xx:xx:xx:xx”,
“filename"="xxx.xxx.xxxx.xxx"

Displayed on the
SmartZone web interface
Description

This alarm is triggered when CSV file fails to transfer after a maximum
of five (5) retries.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

180

Alarm Types
System Alarms

CSV export disk threshold exceeded
Table 143. CSV export disk threshold exceeded alarm
Alarm

CSV export disk threshold exceeded

Alarm Type

csvDiskThreshholdExceeded

Alarm Code

975

Severity

Warning

Aggregation Policy

From the event code 975 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“nodeName”=“xx:xx:xx:xx:xx:xx”, “threshold”=“xx:xx:xx:xx:xx:xx”,
“availableDiskSize”=“xx:xx:xx:xx:xx:xx”,

Displayed on the
SmartZone web interface
Description

This alarm is triggered when the CSV report size exceeds 80% of its
capacity.

Recommended Actions

CSV export disk max capacity reached
Table 144. CSV export disk max capacity reached alarm
Alarm

CSV export disk max capacity reached

Alarm Type

csvDiskMaxCapacityReached

Alarm Code

976

Severity

Critical

Aggregation Policy

From the event code 976 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“nodeName”=“xx:xx:xx:xx:xx:xx”,
“allocatedDiskSize”=“xx:xx:xx:xx:xx:xx”,

Displayed on the
SmartZone web interface
Description

This alarm is triggered when the CSV report size reaches its maximum
capacity.

Recommended Actions

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

181

Alarm Types
System Alarms

Process restart
Table 145. Process restart alarm
Alarm

Process restart

Alarm Type

processRestart

Alarm Code

1001

Severity

Major

Aggregation Policy

From the event code 1001 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”nc”,
“realm”=”NA”, “processName”=”aut”, "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

[{processName}] process got re-started on {produce.short.name}
[{SCGMgmtIp}]

Description

This alarm is triggered when any process crashes and restarts.

Recommended Actions Download the process log file from the controller web interface to
understand the cause of the error.

Service unavailable
Table 146. Service unavailable alarm
Alarm

Service unavailable

Alarm Type

serviceUnavailable

Alarm Code

1002

Severity

Critical

Aggregation Policy

From the event code 1002 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”nc”,
“realm”=”NA”, “processName”=”aut”, "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

[{processName}] process is not stable on {produce.short.name}
[{SCGMgmtIp}]

Description

This alarm is triggered when the process repeatedly restarts and is
unstable.

Recommended Actions A manual intervention is required. Download the process log file from
the controller web interface to find the cause of the error.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

182

Alarm Types
System Alarms

Keepalive failure
Table 147. Keepalive failure alarm
Alarm

Keepalive failure

Alarm Type

keepAliveFailure

Alarm Code

1003

Severity

Major

Aggregation Policy

From the event code 1003 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”nc”,
“realm”=”NA”, “processName”=”aut”, "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

[{srcProcess}] on {produce.short.name} [{SCGMgmtIp}] restarted
[{processName}] process

Description

This alarm is triggered when the mon/nc restarts the process due to a
keep alive failure.

Recommended Actions Download the process log file from the controller web interface to locate
the cause of the error.

Resource unavailable
Table 148. Resource unavailable alarm
Alarm

Resource unavailable

Alarm Type

resourceUnavailable

Alarm Code

1006

Severity

Critical

Aggregation Policy

From the event code 1006 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=“radiusd”,
“realm”=”NA”, ”SCGMgmtIp”=“3.3.3.3’, “cause”=“xx”

Displayed on the web
interface

System resource [{cause}] not available in [{srcProcess}] process at
{produce.short.name} [{SCGMgmtIp}]

Description

This alarm is generated due to unavailability of any other system
resource, such as memcached.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

183

Alarm Types
System Alarms

Table 148. Resource unavailable alarm
Recommended Actions A manual intervention is required. Check the memcached process. Also
check if the br1 interface is running.

HIP failed over
NOTE: This alarm is not applicable to vSZ-H.
Table 149. HIP failed over alarm
Alarm

HIP failed over

Alarm Type

hipFailover

Alarm Code

1016

Severity

Major

Aggregation Policy

Alarm is raised for every event from event code 1016. A single event
triggers a single alarm.

Attribute

"ctrlBladeMac"="50:A7:33:24:E7:90", "srcProcess"="HIP",
"realm"="NA", "processName"="HIP", "SCGMgmtIp"="100.13.0.102"

Displayed on the web
interface

[{srcProcess}] Node transitioned to Active on {produce.short.name}
[{SCGMgmtIp}]

Description

This alarm is logged when the standby host identity protocol (HIP)
transits to an active node and is included in control plane identifier of
the newly active HIP.

Recommended Actions A manual intervention is required.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

184

Alarm Types
System Alarms

The last one data plane is disconnected zone affinity
profile
Table 150. The last one data plane is disconnected zone affinity profile alarm
Alarm

The last one data plane is disconnected zone affinity profile

Alarm Type

zoneAffinityLastDpDisconnected

Alarm Code

1267

Severity

Informational

Aggregation Policy

Alarm is raised for every event from event code 1267. A single event
triggers a single alarm.

Attribute

“dpName="xxxxxxxx",“dpKey”=“xx:xx:xx:xx:xx:xx”,
"zoneAffinityProfileId"="xxxxxxxx"

Displayed on the web
interface

The Last one Data Plane[{dpName&&dpKey}] is disconnected Zone
Affinity profile[{zoneAffinityProfileId}] .

Description

This alarm is logged when the last data plane is disconnected from the
zone affinity.

Recommended Actions

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

185

Alarm Types
System Alarms

Diameter initialization error
NOTE: This alarm is not applicable to vSZ-H.
Table 151. Diameter initialization error alarm
Alarm

Diameter initialization error

Alarm Type

diaInitilizeErr

Alarm Code

1401

Severity

Critical

Aggregation Policy

An alarm is raised for every 2events within a duration of 30 minutes.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “srcProcess”=””  “realm”=”ruckus.com" “originHost” = “Node1”
"SCGMgmtIp"="2.2.2.2" “desc” =   ”Diameter Stack Initialization Failure
on {produce.short.name}”

Displayed on the web
interface

[{srcProcess}] Diameter Stack Initialization Failure on
{produce.short.name} [{SCGMgmtIp}]

Description

This alarm is triggered due to stack initialization failure.

Recommended Actions Check the network interface settings and port settings. The port could
be in use by another application.

Diameter peer transport failure
NOTE: This alarm is not applicable to vSZ-H.
Table 152. Diameter peer transport failure alarm
Alarm

Diameter peer transport failure

Alarm Type

diaPeerTransportFailure

Alarm Code

1403

Severity

Major

Aggregation Policy

A single event triggers a single alarm.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

186

Alarm Types
System Alarms

Table 152. Diameter peer transport failure alarm
Attribute

 “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “mvnoId”=12
“srcProcess”=”” “realm”=”ruckus.com"
“originHost” = “Node1” "SCGMgmtIp"="2.2.2.2" “peerIp” = “3.3.3.3”
“peerName” = “OCS1” “peerRealmName” = “organization.com” “desc”
=   ”Failed to read from peer socket”

Displayed on the web
interface

[{srcProcess}] Failed to read from peer [{peerName}] Transport Realm
[{peerRealmName}] on {produce.short.name} [{SCGMgmtIp}]

Description

This alarm is triggered when the diameter stack fails to read from the
peer socket and the peer transport is down.

Recommended Actions Check if the transport is up for the peer. Peer application may not be
running.

Diameter CER error
NOTE: This alarm is not applicable to vSZ-H.
Table 153. Diameter CER error alarm
Alarm

Diameter CER error

Alarm Type

diaCERError

Alarm Code

1404

Severity

Critical

Aggregation Policy

A single event triggers a single alarm.

Attribute

 “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “mvnoId”=12
“srcProcess”=”” “realm”=”ruckus.com"
“originHost” = “Node1” "SCGMgmtIp"="2.2.2.2" “peerIp” = “3.3.3.3”
“peerName” = “OCS1” “peerRealmName” = “organization.com” “desc”
=   ”Failed to read from peer socket”

Displayed on the web
interface

[{srcProcess}] Failed to decode CER from Peer [{peerName}] Realm
[{peerRealmName}] on {produce.short.name} [{SCGMgmtIp}]

Description

This alarm is triggered when the Diameter stack fails to decode the
capabilities exchange request (CER) received from the peer.

Recommended Actions Check if the transport is up for the peer. Peer application may not be
running.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

187

Alarm Types
System Alarms

Diameter peer add error
NOTE: This alarm is not applicable to vSZ-H.
Table 154. Diameter peer add error alarm
Alarm

Diameter peer add error

Alarm Type

diaPeerAddError

Alarm Code

1407

Severity

Critical

Aggregation Policy

A single event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “mvnoId”=12
“srcProcess”=”” “realm”=”ruckus.com"
“originHost” = “Node1” "SCGMgmtIp"="2.2.2.2" “peerIp” = “3.3.3.3”
“peerName” = “OCS1” “peerRealmName” = “organization.com” “desc”
=   ”Failed to add Peer” “cause”=”Cause Value”

Displayed on the web
interface

[{srcProcess}] Failed to add Peer [{peerName}], Realm
[{peerRealmName}] on {produce.short.name} [{SCGMgmtIp}]

Description

This alarm is triggered when the diameter stack fails to add a peer to
the peer table.

Recommended Actions  Check if the peer IP address is reachable and if the peer responds to
the configured port.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

188

Alarm Types
System Alarms

Diameter peer remove successful
NOTE: This alarm is not applicable to vSZ-H.
Table 155. Diameter peer remove successful alarm
Alarm

Diameter peer remove successful

Alarm Type

diaPeerRemoveSuccess

Alarm Code

1409

Severity

Major

Aggregation Policy

A single event triggers a single alarm.

Attribute

 “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “mvnoId”=12
“srcProcess”=”” “realm”=”ruckus.com"
“originHost” = “Node1” "SCGMgmtIp"="2.2.2.2" “peerIp” = “3.3.3.3”
“peerName” = “OCS1” “peerRealmName” = “organization.com”“desc”
=   ”Peer removal success”

Displayed on the web
interface

[{srcProcess}] Peer [{peerName}] Realm [{peerRealmName}] removal is
successful on {produce.short.name} [{SCGMgmtIp}]

Description

This alarm is triggered when the peer is removed successfully from the
table. The remote peer sends a diameter disconnect peer request (DPR)
with the cause of not wanting to talk.

Recommended Actions Ensure that the peer removal is intentional. It is also removed when the
peer sends a cause message.

Diameter realm entry error
NOTE: This alarm is not applicable to vSZ-H.
Table 156. Diameter realm entry error alarm
Alarm

Diameter realm entry error

Alarm Type

diaRealmEntryErr

Alarm Code

1410

Severity

Major

Aggregation Policy

A single event triggers a single alarm.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

189

Alarm Types
System Alarms

Table 156. Diameter realm entry error alarm
Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “mvnoId”=12
“srcProcess”=”” “realm”=”ruckus.com"
“originHost” = “Node1” "SCGMgmtIp"="2.2.2.2" “peerRealmName” =
“organization.com” “peerName” = “OCS1” “desc” =   ”Failed to add
route for Realm”

Displayed on the web
interface

[{srcProcess}] Failed to add route for Realm [{peerRealmName}] on
{produce.short.name} [{SCGMgmtIp}]

Description

This alarm is triggered due to realm route entry add error. This may arise
when the realm entry exists and another realm entry is added. Creating
two diameter services with same realm name causes this problem.

Recommended Actions Ensure that peer supports the application for the given realm and is up
and running.

Diameter failover to alternate peer
NOTE: This alarm is not applicable to vSZ-H.
Table 157. Diameter failover to alternate peer alarm
Alarm

Diameter failover to alternate peer

Alarm Type

diaFailOverToAltPeer

Alarm Code

1411

Severity

Major

Aggregation Policy

A single event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “mvnoId”=12
“srcProcess”=”” “realm”=”ruckus.com"
“originHost” = “Node1” "SCGMgmtIp"="2.2.2.2" “peerName”=ÖCS1
“peerRealmName” = “organization.com” “altPeerName” = ”OCS2”
“altPeerRealmName” = “india.internal.net”“desc” = “Fwd to alt peer”

Displayed on the web
interface

 [{srcProcess}] Fwd from Peer [{peerName}] to AltPeer [{altPeerName}]
Realm [{peerRealmName}] on {produce.short.name} [{SCGMgmtIp}]

Description

This alarm is triggered due to retransmission to an alternate peer.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

190

Alarm Types
System Alarms

Table 157. Diameter failover to alternate peer alarm
Recommended Actions Verify that the failover has occurred to the alternate peer and the request
is processed by the same peer. Also verify if the primary peer is having
a problem or is not reachable.

Diameter fail back to peer
NOTE: This alarm is not applicable to vSZ-H.
Table 158. Diameter fail back to peer alarm
Alarm

Diameter fail back to peer

Alarm Type

diaFailbackToPeer

Alarm Code

1412

Severity

Major

Aggregation Policy

A single event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “mvnoId”=12
“srcProcess”=”” “realm”=”ruckus.com"
“originHost” = “Node1” "SCGMgmtIp"="2.2.2.2" “peerName”=ÖCS1
“peerRealmName” = “organization.com” “altPeerName” = ”OCS2”
“altPeerRealmName” = “india.internal.net” “desc” = “Failback to main
peer”

Displayed on the web
interface

[{srcProcess}] Failback to Main Peer [{peerName}] Realm
[{peerRealmName}] on {produce.short.name} [{SCGMgmtIp}]

Description

This alarm is triggered due to retransmission to the main peer in case
of a failover.

Recommended Actions Verify that the primary peer is restored and the request is processed by
the primary peer.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

191

Alarm Types
System Alarms

Diameter CEA unknown peer
NOTE: This alarm is not applicable to vSZ-H.
Table 159. Diameter CEA unknown peer alarm
Alarm

Diameter CEA unknown peer

Alarm Type

diaCEAUnknownPeer

Alarm Code

1414

Severity

Critical

Aggregation Policy

A single event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “mvnoId”=12
“srcProcess”=”SessMgr” “realm”=”ruckus.com" “originHost” =
“Node1” "SCGMgmtIp"="2.2.2.2" “peerName”=ÖCS8
“peerRealmName” = “organization.com” “desc” = “CEA received from
Unknown peer”

Displayed on the web
interface

[{srcProcess}] CEA received from Unknown Peer [{peerName}] Realm
[{peerRealmName}] on {produce.short.name} [{SCGMgmtIp}]

Description

This alarm is triggered when the capabilities exchange answer (CEA) is
received from an unknown peer.

Recommended Actions Verify that the origin host received from capabilities exchange answer
(CEA) is not in the remote service configuration.

Diameter no common application
NOTE: This alarm is not applicable to vSZ-H.
Table 160. Diameter no common application alarm
Alarm

Diameter no common application

Alarm Type

diaNoCommonApp

Alarm Code

1415

Severity

Critical

Aggregation Policy

A single event triggers a single alarm.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

192

Alarm Types
System Alarms

Table 160. Diameter no common application alarm
Attribute

 “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “mvnoId”=12
“srcProcess”=”” “realm”=”ruckus.com"
“originHost” = “Node1” "SCGMgmtIp"="2.2.2.2" “peerName”=ÖCS1
“peerRealmName” = “organization.com”“desc” = “No common App
with peer”

Displayed on the web
interface

[{srcProcess}] No common App with Peer [{peerName}] Realm
[{peerRealmName}] on {produce.short.name} [{SCGMgmtIp}]

Description

This alarm is triggered when the common application is not with the peer.

Recommended Actions Verify that the peer is in the remote service configuration and is sending
the capability negotiation message that the authentication application
identifier is not compliant to the remote service.

Process initiated
NOTE: This alarm is not applicable to vSZ-H.
Table 161. Process initiated alarm
Alarm

Process initiated

Alarm Type

processInit

Alarm Code

5001

Severity

Major

Aggregation Policy

From the event code 5001 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

PMIPv6 process got re-started on {produce.short.name}
[{SCGMgmtIp}]

Description

This alarm is logged when PMIPv6 process restarts.

Recommended Actions A manual intervention is required. Download the PMIPv6d log file from
the controller to check the cause of error.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

193

Alarm Types
System Alarms

PMIPv6 unavailable
NOTE: This alarm is not applicable to vSZ-H.
Table 162. PMIPv6 unavailable alarm
Alarm

PMIPv6 unavailable

Alarm Type

pmipUnavailable

Alarm Code

5002

Severity

Critical

Aggregation Policy

From the event code 5002 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBfladeMac”=”aa:bb:cc:dd:ee:ff”, "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

PMIPv6 process is not stable on {produce.short.name} [{SCGMgmtIp}]

Description

This alarm is logged when the PMIPv6 process repeatedly restarts and
is not stable.

Recommended Actions Check the PMIPv6d application log and status from the controller web
interface.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

194

Alarm Types
System Alarms

Memory allocation failed
NOTE: This alarm is not applicable to vSZ-H.
Table 163. Memory allocation failed alarm
Alarm

Memory allocation failed

Alarm Type

unallocatedMemory

Alarm Code

5003

Severity

Critical

Aggregation Policy

From the event code 5003 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

Insufficient Heap Memory in PMIPv6 process at {produce.short.name}
[{SCGMgmtIp}]

Description

This alarm is logged when the memory allocation in the PMIPv6 process
is insufficient.

Recommended Actions Check the PMIPv6d application log and status from the controller web
interface.

NOTE: Refer to System Alarms.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

195

Alarm Types
Threshold Alarms

Threshold Alarms
Following are the alarms related to threshold system set.
• CPU threshold exceeded
• Memory threshold exceeded
• Disk usage threshold exceeded
• License threshold exceeded
• Rate limit for TOR surpassed
• The number of users exceeded its limit
• The number of devices exceeded its limit

CPU threshold exceeded
Table 164. CPU threshold exceeded alarm
Alarm

CPU threshold exceeded

Alarm Type

cpuThresholdExceeded

Alarm Code

950

Severity

Critical

Aggregation Policy

From the event code 950 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 953.

Attribute

“nodeName”=”xxx”, “nodeMac”=”xx:xx:xx:xx:xx:xx”, “perc”=”XX”

Displayed on the web
interface

CPU threshold [{perc}%] exceeded on control plane [{nodeName}-C].

Description

This event occurs when the CPU usage exceeds the threshold limit of
80%.

Recommended Actions Check CPU/memory/disk information for any unexpected value. Keep
monitoring the CPU for higher values than the threshold or set it to only
one peak value. If the CPU value is high, please take a snapshot log,
containing the information and send it to Ruckus Wireless support.
Alternatively, if an application is abnormal, restart the service or restart
the controller. This may resolve the issue.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

196

Alarm Types
Threshold Alarms

Memory threshold exceeded
Table 165. Memory threshold exceeded alarm
Alarm

Memory threshold exceeded

Alarm Type

memoryThresholdExceeded

Alarm Code

951

Severity

Critical

Aggregation Policy

From the event code 951 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 954.

Attribute

“nodeName”=”xxx”, “nodeMac”=”xx:xx:xx:xx:xx:xx”, “perc”=”XX”

Displayed on the web
interface

Memory threshold [{perc}%] exceeded on control plane [{nodeName}C].

Description

This alarm is triggered when the memory usage exceeds the threshold
limit. The memory threshold value is 85% for SCG and 90% for vSZ-H.

Recommended Actions Check CPU/memory/disk information for any unexpected value. Keep
monitoring the CPU for higher values than the threshold or set it to only
one peak value. If the CPU value is high, please take a snapshot log,
containing the information and send it to Ruckus Wireless support.
Alternatively, if an application is abnormal, restart the service or restart
the controller. This may resolve the issue.

Disk usage threshold exceeded
Table 166. Disk usage threshold exceeded alarm
Alarm

Disk usage threshold exceeded

Alarm Type

diskUsageThresholdExceeded

Alarm Code

952

Severity

Critical

Aggregation Policy

From the event code 952 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 955.

Attribute

“nodeName”=”xxx”, “nodeMac”=”xx:xx:xx:xx:xx:xx”, “perc”=”XX”

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

197

Alarm Types
Threshold Alarms

Table 166. Disk usage threshold exceeded alarm
Displayed on the web
interface

Disk usage threshold [{perc}%] exceeded on control plane
[{nodeName}-C].

Description

This alarm is triggered when the disk usage exceeds the threshold limit.
The disk threshold value is 80%.

Recommended Actions Check the backup files for disk usage. Each backup file may occupy a
large disk space based on the database size. If there are multiple backup
files/versions in the controller, it is recommended to delete the older
backup files to free disk usage. If the problem persists, please take a
screen shot and send it to Ruckus Wireless support.

License threshold exceeded
Table 167. License threshold exceeded alarm
Alarm

License threshold exceeded

Alarm Type

licenseThresholdExceeded

Alarm Code

960

Severity

Critical 90%
Major 80%

Aggregation Policy

From the event code 960 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

“perc”=”xxx”, "nodeMac"="xx:xx:xx:xx:xx:xx”, "nodeName"="box1",
"licenseType"="SG00"

Displayed on the web
interface

[{licenseType}] limit reached at [{perc}%].

Description

This alarm is triggered when maximum number of licenses is utilized.

Recommended Actions Check the license purchase and usage numbers. Alternatively, buy new
licenses.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

198

Alarm Types
Threshold Alarms

Rate limit for TOR surpassed
Table 168. Rate limit for TOR surpassed alarm
Alarm

Rate limit for TOR surpassed

Alarm Type

rateLimitTORSurpassed

Alarm Code

1302

Severity

Critical

Aggregation Policy

From the event code 1302 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 1301.

Attributef

"mvnoId”=”12”, “wlanId”=”1”, “zoneId”=”10”,
“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”radiusd”,
“UserName”=abc@xyz.com, “realm”=”wlan.3gppnetwor"
"SCGMgmtIp"="2.2.2.2", “aaaSrvrIp”=”1.1.1.1”
“AAAServerType”=”Auth/Acct”, “ueMacAddr”=”aa:bb:cc:gg:hh:ii”
“MOR”=1000, “THRESHOLD”=”500”, “TOR”=”501”

Displayed on the web
interface

Maximum Outstanding Requests (MOR) surpassed for AAA Server
[{aaaSrvrIp}] and ServerType [{AAAServerType}]. Dropping requests to
be proxied to AAA.

Description

This alarm is triggered when maximum outstanding requests (MOR) is
surpassed.

Recommended Actions Download the SM log file from the controller web interface to check the
error cause.

The number of users exceeded its limit
Table 169. The number of users exceeded its limit
Alarm

The number of users exceeded its limit

Alarm Type

tooManyUsers

Alarm Code

7003

Severity

Major

Aggregation Policy

From the event code 7001 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

No attributes for this alarm.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

199

Alarm Types
Threshold Alarms

Table 169. The number of users exceeded its limit
Displayed on the web
interface

The number of users exceed the specified limit.

Description

This alarm is triggered when the number of users exceeds the specified
limit.

Recommended Actions No action is required.

The number of devices exceeded its limit
Table 170. The number of devices exceeded its limit alarm
Alarm

The number of devices exceeded its limit

Alarm Type

tooManyDevices

Alarm Code

7004

Severity

Major

Aggregation Policy

From the event code 7002 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

No attributes for this alarm.

Displayed on the web
interface

The number of devices exceeded the limit.

Description

This alarm is triggered the number of devices exceeds the specified limit.

Recommended Actions No action is required.

NOTE: Refer to Threshold Events.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

200

Alarm Types
Tunnel Alarms - Access Point

Tunnel Alarms - Access Point
Following are the alarms related to tunnel.
• AP softGRE gateway not reachable
• AP is disconnected from secure gateway
• AP secure gateway association failure

AP softGRE gateway not reachable
Table 171. AP softGRE gateway not reachable alarm
Alarm

AP softGRE gateway not reachable

Alarm Type

apSoftGREGatewayNotReachable

Alarm Code

614

Severity

Critical

Aggregation Policy

From the event code 614 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 613.

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”,
“softGREGatewayList”=”xxx.xxx.xxx.xxx”

Displayed on the web
interface

AP [{apName&&apMac}] is unable to reach the following gateways:
[{softGREGatewayList}]

Description

The AP fails to connect to the soft-GRE gateway.

Recommended Actions Check the primary and secondary soft-GRE gateway.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

201

Alarm Types
Tunnel Alarms - Access Point

AP is disconnected from secure gateway
Table 172. AP is disconnected from secure gateway alarm
Alarm

AP is disconnected from secure gateway

Alarm Type

ipsecTunnelDisassociated

Alarm Code

661

Severity

Major

Aggregation Policy

From the event code 661 an alarm is raised for every event. A single
event triggers a single alarm.

Attribute

apMac="xx:xx:xx:xx:xx:xx","ipsecGWAddress"="x.x.x.x"

Displayed on the web
interface

AP [{apName&&apMac}] is disconnected from secure gateway
[{ipsecGWAddress}].

Description

This alarm is triggered when the AP is disconnected from the secure
gateway.

Recommended Actions No action required.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

202

Alarm Types
Tunnel Alarms - Access Point

AP secure gateway association failure
Table 173. AP secure gateway association failure alarm
Alarm

AP secure gateway association failure

Alarm Type

ipsecTunnelAssociateFailed

Alarm Code

662

Severity

Major

Aggregation Policy

From the event code 662 an alarm is raised for every event. A single
event triggers a single alarm.

Auto Clearance

The alarm code is auto cleared with the event code 660

Attribute

apMac="xx:xx:xx:xx:xx:xx","ipsecGWAddress"="x.x.x.x"

Displayed on the web
interface

AP [{apName&&apMac}] is unable to establish secure gateway with
[{ipsecGWAddress}

Description

This alarm is triggered when the AP is unable to connect to the secure
gateway.

Recommended Actions No action required.

NOTE: Refer to Tunnel Events - Access Point (AP).

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

203

Events Types

4

This chapter provides information on the following types of events that the controller
generates:
• 3rd Party Access Point Events
• Accounting Events
• AP Authentication Events
• AP Communication Events
• AP LBS Events
• AP Mesh Events
• AP State Change Events
• AP USB Events
• Authentication Events
• Authorization Events
• Control and Data Plane Interface
• Client Events
• Cluster Events
• Configuration Events
• Data Plane Events
• DHCP Events
• GA Interface Events
• Gn/S2a Interface Events
• Gr Interface Event
• IPMI Events
• Licensing Interface Events
• Location Delivery Events
• PMIPv6 Events
• SCI Events
• Session Events
• STA Interface Events
• System Events
• Threshold Events
• Tunnel Events - Access Point (AP)
• Tunnel Events - Data Plane

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

204

Events Types
3rd Party Access Point Events

3rd Party Access Point Events
NOTE: This event is not applicable to vSZ-H.
Following event is related to 3rd party access points.
• 3rd party AP connected

3rd party AP connected
Table 174. 3rdparty AP connected event
Event

3rd party AP connected

Event Type

3rdPartyAPConnected

Event Code

1801

Severity

Debug

Attribute

"mvnoId"=12,"zoneId"="10" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff"
"SCGMgmtIp"="2.2.2.2" "apMac"="aa:bb:cc:dd:ee:aa"
"apIpAddress"="10.1.4.11" "srcProcess"="radius"

Displayed on the web
interface

3rd Party AP with Ip [{apIpAddress}] and MAC [{apMac}] is connected
to Control plane [{ctrlBladeMac}] in zone [{zoneName}]

Description

This event occurs when a non-Ruckus AP connects to the controller.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

205

Events Types
Accounting Events

Accounting Events
NOTE: This event is not applicable to vSZ-H.
Following events are related to accounting.
• Accounting session started
• Accounting session start failed
• Accounting session disabled
• Accounting session stopped successfully
• Accounting session stopped failed
• Accounting session interim failed
• Accounting server not reachable
• Accounting failed over to secondary
• Accounting fallback to primary
• AP accounting message mandatory parameter missing
• Unknown realm
• AP accounting message decode failed
• AP accounting retransmission message dropped
• AP accounting response while invalid config
• AP account message drop while no accounting start message
• Unauthorized COA/DM message dropped

Accounting session started
NOTE: This event is not applicable to vSZ-H.
Table 175. Accounting session started event
Event

Accounting session started

Event Type

accSessStarted

Event Code

1232

Severity

Debug

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

206

Events Types
Accounting Events

Table 175. Accounting session started event
Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787"

Displayed on the web
interface

Accounting session started for UE with IMSI [{ueImsi}] and MSISDN
[{ueMsisdn}] at {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the accounting session starts. It is applicable
for tunnel termination gateway (TTG) or packet data gateway (PDG)
provided accounting process is enabled for the session.

Accounting session start failed
NOTE: This event is not applicable to vSZ-H.
Table 176. Accounting session start failed event
Event

Accounting session start failed

Event Type

accSessStartFailed

Event Code

1233

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787" "cause"=""

Displayed on the web
interface

Accounting session could not be started for UE with IMSI [{ueImsi}] and
MSISDN [{ueMsisdn}] at {produce.short.name} [{SCGMgmtIp}]
because [{cause}]

Description

This event occurs when the accounting session fails to start. This event
is applicable for TTG/PDG provided accounting process is enabled for
the session.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

207

Events Types
Accounting Events

Accounting session disabled
NOTE: This event is not applicable to vSZ-H.
Table 177. Accounting session disabled event
Event

Accounting session disabled

Event Type

accSessDisabled

Event Code

1234

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787"

Displayed on the web
interface

Accounting session disabled for UE with IMSI [{ueImsi}] and MSISDN
[{ueMsisdn}] at {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when accounting is disabled for the session.

Accounting session stopped successfully
NOTE: This event is not applicable to vSZ-H.
Table 178. Accounting session stopped successfully event
Event

Accounting session stopped successfully

Event Type

accSessStopSucc

Event Code

1246

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787"

Displayed on the web
interface

Accounting session stopped for UE with IMSI [{ueImsi}] and MSISDN
[{ueMsisdn}] at {produce.short.name} [{SCGMgmtIp}].

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

208

Events Types
Accounting Events

Table 178. Accounting session stopped successfully event
Description

This event occurs when the accounting session stops. This event is
applicable for TTG/PDG provided accounting process is enabled for the
session.

Accounting session stopped failed
NOTE: This event is not applicable to vSZ-H.
Table 179. Accounting session stopped failed event
Event

Accounting session stopped failed

Event Type

accSessStopFail

Event Code

1247

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787" "cause"=""

Displayed on the web
interface

No Response received or Error Stopping accounting session for UE with
IMSI [{ueImsi}] and MSISDN [{ueMsisdn}] at {produce.short.name}
[{SCGMgmtIp}] because [{cause}]. Accounting session locally cleared

Description

This event occurs when the controller does not receive a response or
receives an error response for accounting stop. This event is applicable
for TTG/PDG provided accounting process is enabled for the session.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

209

Events Types
Accounting Events

Accounting session interim failed
NOTE: This event is not applicable to vSZ-H.
Table 180. Accounting session interim failed event
Event

Accounting session interim failed

Event Type

accSessInterimFail

Event Code

1248

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787" "cause"=""

Displayed on the web
interface

No Response received or Error response received for accounting interim
request for UE with IMSI [{ueImsi}] and MSISDN [{ueMsisdn}] at
{produce.short.name} [{SCGMgmtIp}] because [{cause}]

Description

This event occurs when the controller receives an error response for the
accounting interim request. This event is applicable to TTG/PDG
provided accounting process is enabled for the session.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

210

Events Types
Accounting Events

Accounting server not reachable
NOTE: This event is not applicable to vSZ-H.
Table 181. Accounting server not reachable event
Event

Accounting server not reachable

Event Type

accSrvrNotReachable

Event Code

1602

Severity

Major

Attribute

"mvnoId"=”12”, "ctrlBladeMac"="aa:bb:cc:dd:ee:ff",
"srcProcess"="radiusd", "realm"="wlan.3gppnetwork.org",
"radProxyIp"="7.7.7.7", "accSrvrIp"="30.30.30.30",
"SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

Accounting Server [{accSrvrIp}] not reachable from Radius Proxy
[{radProxyIp}] on {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the controller is unable to connect to either the
primary or secondary accounting server.

Accounting failed over to secondary
NOTE: This event is not applicable to vSZ-H.
Table 182. Accounting failed over to secondary event
Event

Accounting failed over to secondary

Event Type

accFailedOverToSecondary

Event Code

1653

Severity

Major

Attribute

“mvnoId”=12 “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”
“srcProcess”=”radiusd” “realm”=
”wlan.mnc080.mcc405.3gppnetwork.org" “radProxyIp”=”7.7.7.7”
“primary"=”20.20.20.20” “secondary”=”30.30.30.30”
"SCGMgmtIp"="2.2.2.2"

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

211

Events Types
Accounting Events

Table 182. Accounting failed over to secondary event
Displayed on the web
interface

Radius Server Failed Over from Primary [{primary}] to Secondary
[{secondary}] on Radius Proxy [{radProxyIp}] on {produce.short.name}
[{SCGMgmtIp}]

Description

This event occurs when the secondary accounting RADIUS server is
available after the primary server becomes unreachable.

Accounting fallback to primary
NOTE: This event is not applicable to vSZ-H.
Table 183. Accounting fallback to primary event
Event

Accounting fallback to primary

Event Type

accFallbackToPrimary

Event Code

1654

Severity

Major

Attribute

“mvnoId”=12 “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”
“srcProcess”=”radiusd” “realm”=
”wlan.mnc080.mcc405.3gppnetwork.org" “radProxyIp”=”7.7.7.7”
“primary"=”20.20.20.20” “secondary”=”30.30.30.30”
"SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

Radius Server Fallback to Primary [{primary}] from Secondary
[{secondary}] on Radius Proxy [{radProxyIp}] on {produce.short.name}
[{SCGMgmtIp}]

Description

This event occurs when the fallback to the primary accounting server
occurs after a failover to the backup server.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

212

Events Types
Accounting Events

AP accounting message mandatory parameter missing
NOTE: This event is not applicable to vSZ-H.
Table 184. AP accounting message mandatory parameter missing event
Event

AP accounting message mandatory parameter missing

Event Type

apAcctMsgMandatoryPrmMissing

Event Code

1901

Severity

Critical

Attribute

“mvnoId”=”12”,“wlanId”=”1”,“zoneId”=”10”,“ctrlBladeMac”=”aa:bb:cc:
dd:ee:ff”, “srcProcess”=”aut”,"userName" = "hello@world.com"
,"SCGMgmtIp"="2.2.2.2", “ueMacAddr”=”aa:bb:cc:gg:hh:ii”,
“ueMsisdn”=”98787”,“apIpAddress”=”10.1.4.11”

Displayed on the web
interface

[{srcProcess}] Mandatory attribute missing in Accounting Packet
received from AP [{apIpAddress}] on {produce.short.name}
[{SCGMgmtIp}], with username [{userName}]

Description

This event occurs when the controller fails to the find the mandatory
parameter in the RADIUS accounting message received from the AP.
This is a mandatory parameter for generating the W-AN-CDR.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

213

Events Types
Accounting Events

Unknown realm
NOTE: This event is not applicable to vSZ-H.
Table 185. Unknown realm event
Event

Unknown realm

Event Type

unknownRealmAccounting

Event Code

1902

Severity

Debug

Attribute

“mvnoId”=”12”,“wlanId”=”1”,“zoneId”=”10”,
“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”aut”,
“userName”=”acb@xyz.com", "SCGMgmtIp"="2.2.2.2",
“ueMacAddr”=”aa:bb:cc:gg:hh:ii”,“ueMsisdn”=”98787”,
“apIpAddress”=”10.1.4.11”

Displayed on the web
interface

[{srcProcess}] Failed to find realm for Accounting Packet received from
AP [{apIpAddress}] on {produce.short.name} [{SCGMgmtIp}], with
username [{userName}]

Description

This event occurs when the controller fails to find realm configuration for
the accounting messages received from the AP.

AP accounting message decode failed
NOTE: This event is not applicable to vSZ-H.
Table 186. AP accounting message decode failed event
Event

AP accounting message decode failed

Event Type

apAcctMsgDecodeFailed

Event Code

1904

Severity

Critical

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”aut”,
"SCGMgmtIp"="2.2.2.2", “apIpAddress”=”10.1.4.11”

Displayed on the web
interface

[{srcProcess}] Malformed Accounting Packet received from AP
[{apIpAddress}] on {produce.short.name} [{SCGMgmtIp}], with
username [{userName}]

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

214

Events Types
Accounting Events

Table 186. AP accounting message decode failed event
Description

This event occurs when the AP accounting message decoding fails due
to receipt of a malformed packet.

AP accounting retransmission message dropped
NOTE: This event is not applicable to vSZ-H.
Table 187. AP accounting retransmission message dropped event
Event

AP accounting retransmission message dropped

Event Type

apAcctRetransmittedMsgDropped

Event Code

1908

Severity

Debug

Attribute

mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff", "srcProcess"="aut",
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii", “ueImsi"="12345",
"ueMsisdn"="98787" “apIpAddress”=”10.1.4.11”

Displayed on the web
interface

[{srcProcess}] Accounting message from AP [{apIpAddress}] on
{produce.short.name} [{SCGMgmtIp}] dropped, {produce.short.name}
did not receive Accounting start message.

Description

This event occurs when the retransmitted accounting message is
dropped while the call detail record is generated and the transfer to
charging gateway function server is in progress.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

215

Events Types
Accounting Events

AP accounting response while invalid config
Table 188. AP accounting response while invalid config event
Event

AP accounting response while invalid config

Event Type

apAcctRespWhileInvalidConfig

Event Code

1909

Severity

Debug

Attribute

mvnoId"=12 "wlanId"=1,"zoneId"="10",
“ctrlBladeMac"="aa:bb:cc:dd:ee:ff", "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org", “userName”=”abc@xyz.com",
"SCGMgmtIp"="2.2.2.2",“apIpAddress”=”10.1.4.11”

Displayed on the web
interface

[{srcProcess}] sending dummy response for Accounting Packet
received from AP [{apIpAddress}] on {produce.short.name}
[{SCGMgmtIp}], with username [{userName}]. Configuration is incorrect
in {produce.short.name} to forward received message nor to generate
CDR

Description

This event occurs when the controller sends a dummy response to the
AP accounting message due to incorrect controller configuration. The
event could either occur when forwarding received messages or when
generating call detail records.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

216

Events Types
Accounting Events

AP account message drop while no accounting start
message
Table 189. AP account message drop while no accounting start message event
Event

AP account message drop while no accounting start message

Event Type

apAcctMsgDropNoAcctStartMsg

Event Code

1910

Severity

Critical

Attribute

mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org",
“userName”=”abc@xyz.com","SCGMgmtIp"="2.2.2.2",“apIpAddress”
=”10.1.4.11”

Displayed on the web
interface

[{srcProcess}] Dropped Accounting Packet received from AP
[{apIpAddress}] on {produce.short.name} [{SCGMgmtIp}], with
username [{userName}]. Accounting session timer expired, stop or
interim message not received, as Account Start not received from NAS/
AP

Description

This event occurs when the accounting session timer expires. Stop or
interim messages are not received since the account start is not received
from the network access server (NAS) or access point (AP).

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

217

Events Types
Accounting Events

Unauthorized COA/DM message dropped
Table 190. Unauthorized COA/DM message dropped event
Event

Unauthorized COA/DM message dropped

Event Type

unauthorizedCoaDmMessageDropped

Event Code

1911

Severity

Critical

Attribute

mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" “userName”=”abc@xyz.com",
“radSrvrIp”=”7.7.7.7”,"SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

[{srcProcess}] Dropped CoA/DM Packet received from AAA [{radSrvrIp}]
on {produce.short.name} [{SCGMgmtIp}], with username [{userName}].
Received message from unauthorized AAA

Description

This event occurs when the controller receives a change of authorization
(CoA) or dynamic multipoint (DM) messages from an unauthorized AAA
server.

NOTE: Refer to Accounting Alarms.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

218

Events Types
AP Authentication Events

AP Authentication Events
Following are the events related to authentication.
• Radius server reachable
• Radius server unreachable
• LDAP server reachable
• LDAP server unreachable
• AD server reachable
• AD server unreachable
• Wechat ESP authentication server reachable
• WeChat ESP authentication server unreachable
• WeChat ESP authentication server resolvable
• WeChat ESP authentication server unresolvable
• WeChat ESP DNAT server reachable
• WeChat ESP DNAT server unreachable
• WeChat ESP DNAT server resolvable
• WeChat ESP DNAT server unresolvable

Radius server reachable
Table 191. Radius server reachable event
Event

Radius server reachable

Event Type

radiusServerReachable

Event Code

2101

Severity

Informational

Attribute

apMac="xx:xx:xx:xx:xx:xx","ip"="17.0.0.12","fwVersion"="3.2.0.0.x","
model"="ZF7982","zoneUUID"="f77a8816-3049-40cd-848482919275ddc3","zoneName"="Default Zone","apLocation"=""

Displayed on the web
interface

AP [{apName&&apMac}] is able to reach radius server [{ip}] successfully.

Description

This event occurs when the AP is able to reach the radius server
successfully.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

219

Events Types
AP Authentication Events

Radius server unreachable
Table 192. Radius server unreachable event
Event

Radius server unreachable

Event Type

radiusServerUnreachable

Event Code

2102

Severity

Major

Attribute

apMac="xx:xx:xx:xx:xx:xx","ip"="17.0.0.12","fwVersion"="3.2.0.0.x","
model"="ZF7982","zoneUUID"="f77a8816-3049-40cd-848482919275ddc3","zoneName"="Default Zone","apLocation"=""

Displayed on the web
interface

AP [{apName&&apMac}] is unable to reach radius server [{ip}].

Description

This event occurs when an AP is unable to reach the RADIUS server.

Auto Clearance

This event triggers the alarm 2102, which is auto cleared by the event
code 2101

LDAP server reachable
Table 193. LDAP server reachable event
Event

LDAP server reachable

Event Type

ldapServerReachable

Event Code

2121

Severity

Informational

Attribute

apMac="xx:xx:xx:xx:xx:xx","ip"="17.0.0.12","fwVersion"="3.2.0.0.x","
model"="ZF7982","zoneUUID"="f77a8816-3049-40cd-848482919275ddc3","zoneName"="Default Zone","apLocation"=""

Displayed on the web
interface

AP [{apName&&apMac}] is able to reach LDAP server [{ip}] successfully.

Description

This event occurs when the AP is able to reach the lightweight directory
access protocol (LDAP) server successfully.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

220

Events Types
AP Authentication Events

LDAP server unreachable
Table 194. LDAP server unreachable event
Event

LDAP server unreachable

Event Type

ldapServerUnreachable

Event Code

2122

Severity

Major

Attribute

apMac="xx:xx:xx:xx:xx:xx","ip"="17.0.0.12","fwVersion"="3.2.0.0.x","
model"="ZF7982","zoneUUID"="f77a8816-3049-40cd-848482919275ddc3","zoneName"="Default Zone","apLocation"=""

Displayed on the web
interface

AP [{apName&&apMac}] is unable to reach LDAP server [{ip}].

Description

This event occurs when the AP is unable to reach the LDAP server.

Auto Clearance

This event triggers the alarm 2122, which is auto cleared by the event
code 2121.

AD server reachable
Table 195. AD server reachable event
Event

AD server reachable

Event Type

adServerReachable

Event Code

2141

Severity

Informational

Attribute

apMac="xx:xx:xx:xx:xx:xx","ip"="17.0.0.12","fwVersion"="3.2.0.0.x","
model"="ZF7982","zoneUUID"="f77a8816-3049-40cd-848482919275ddc3","zoneName"="Default Zone","apLocation"=""

Displayed on the web
interface

AP [{apName&&apMac}] is able to reach AD server [{ip}].

Description

This event occurs when the AP is able to reach the active directory server
successfully.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

221

Events Types
AP Authentication Events

AD server unreachable
Table 196. AD server unreachable event
Event

AD server unreachable

Event Type

adServerUnreachable

Event Code

2142

Severity

Major

Attribute

apMac="xx:xx:xx:xx:xx:xx","ip"="17.0.0.12","fwVersion"="3.2.0.0.x","
model"="ZF7982","zoneUUID"="f77a8816-3049-40cd-848482919275ddc3","zoneName"="Default Zone","apLocation"=""

Displayed on the web
interface

AP [{apName&&apMac}] is unable to reach AD server [{ip}].

Description

This event occurs when the AP is unable able to reach the active
directory.

Auto Clearance

This event triggers the alarm 2142, which is auto cleared by the event
code 2141.

Wechat ESP authentication server reachable
Table 197. Wechat ESP authentication server reachable event
Event

Wechat ESP authentication server reachable

Event Type

espAuthServerReachable

Event Code

2151

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx","ip"="17.0.0.12","profileId"="1","fwVersio
n"="3.2.0.0.x","model"="ZF7982","zoneUUID"="f77a8816-304940cd-8484-82919275ddc3","zoneName"="Default
Zone","apLocation"=""

Displayed on the web
interface

AP [{apName&&apMac}] is able to reach WeChat ESP authentication
server [{ip}] successfully.

Description

This event occurs when the AP successfully reaches the WeChat ESP
authentication server.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

222

Events Types
AP Authentication Events

WeChat ESP authentication server unreachable
Table 198. WeChat ESP authentication server unreachable event
Event

WeChat ESP authentication server unreachable

Event Type

espAuthServerUnreachable

Event Code

2152

Severity

Major

Attribute

"apMac"="xx:xx:xx:xx:xx:xx","ip"="17.0.0.12","profileId"="1","fwVersio
n"="3.2.0.0.x","model"="ZF7982","zoneUUID"="f77a8816-304940cd-8484-82919275ddc3","zoneName"="Default
Zone","apLocation"=""

Displayed on the web
interface

AP [{apName&&apMac}] is unable to reach WeChat ESP authentication
server [{ip}]

Description

This event occurs when the AP fails to reach the WeChat ESP
authentication server.

Auto Clearance

This event triggers the alarm 2152, which is auto cleared by the event
code 2151

WeChat ESP authentication server resolvable
Table 199. WeChat ESP authentication server resolvable event
Event

WeChat ESP authentication server resolvable

Event Type

espAuthServerResolvable

Event Code

2153

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx","dn"="www.test.com","ip"="17.0.0.12","
profileId"="1","fwVersion"="3.2.0.0.x","model"="ZF7982","zoneUUID"
="f77a8816-3049-40cd-8484-82919275ddc3","zoneName"="Default
Zone","apLocation"=""

Displayed on the web
interface

AP [{apName&&apMac}] is able to resolve WeChat ESP authentication
server domain name [{dn}] to [{ip}] successfully.

Description

This event occurs when the AP successfully resolves the WeChat ESP
authentication server domain name.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

223

Events Types
AP Authentication Events

WeChat ESP authentication server unresolvable
Table 200. WeChat ESP authentication server unresolvable event
Event

WeChat ESP authentication server unresolvable

Event Type

espAuthServerUnResolvable

Event Code

2154

Severity

Major

Attribute

"apMac"="xx:xx:xx:xx:xx:xx","dn"="www.test.com","profileId"="1","fw
Version"="3.2.0.0.x","model"="ZF7982","zoneUUID"="f77a88163049-40cd-8484-82919275ddc3","zoneName"="Default
Zone","apLocation"=""

Displayed on the web
interface

AP [{apName&&apMac}] is unable to resolve WeChat ESP
authentication server domain name [{dn}] to IP.

Description

This event occurs when the AP fails to resolves the WeChat ESP
authentication server domain name.

Auto Clearance

This event triggers the alarm 2154, which is auto cleared by the event
code 2153.

WeChat ESP DNAT server reachable
Table 201. WeChat ESP DNAT server reachable event
Event

WeChat ESP DNAT server reachable

Event Type

espDNATServerReachable

Event Code

2161

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx","ip"="17.0.0.12","profileId"="1","fwVersio
n"="3.2.0.0.x","model"="ZF7982","zoneUUID"="f77a8816-304940cd-8484-82919275ddc3","zoneName"="Default
Zone","apLocation"=""

Displayed on the web
interface

AP [{apName&&apMac}] is able to reach WeChat ESP DNAT server [{ip}]
successfully.

Description

This event occurs when the AP successfully reaches the WeChat ESP
DNAT server.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

224

Events Types
AP Authentication Events

WeChat ESP DNAT server unreachable
Table 202. WeChat ESP DNAT server unreachable event
Event

WeChat ESP DNAT server unreachable

Event Type

espDNATServerUnreachable

Event Code

2162

Severity

Major

Attribute

"apMac"="xx:xx:xx:xx:xx:xx","ip"="17.0.0.12","profileId"="1","fwVersio
n"="3.2.0.0.x","model"="ZF7982","zoneUUID"="f77a8816-304940cd-8484-82919275ddc3","zoneName"="Default
Zone","apLocation"=""

Displayed on the web
interface

AP [{apName&&apMac}] is unable to reach WeChat ESP DNAT server
[{ip}].

Description

This event occurs when the AP fails to reach the WeChat ESP DNAT
server.

Auto Clearance

This event triggers the alarm 2162, which is auto cleared by the event
code 2161

WeChat ESP DNAT server resolvable
Table 203. WeChat ESP DNAT server resolvable event
Event

WeChat ESP DNAT server resolvable

Event Type

espDNATServerResolvable

Event Code

2163

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx","dn"="www.test.com","ip"="17.0.0.12","
profileId"="1","fwVersion"="3.2.0.0.x","model"="ZF7982","zoneUUID"
="f77a8816-3049-40cd-8484-82919275ddc3", "zoneName"="Default
Zone","apLocation"=""

Displayed on the web
interface

AP [{apName&&apMac}] is able to resolve WeChat ESP DNAT server
domain name [{dn}] to [{ip}] successfully.

Description

This event occurs when the AP successfully resolves the WeChat ESP
DNAT server domain name.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

225

Events Types
AP Authentication Events

WeChat ESP DNAT server unresolvable
Table 204. WeChat ESP DNAT server unresolvable event
Event

WeChat ESP DNAT server unresolvable

Event Type

espDNATServerUnresolvable

Event Code

2164

Severity

Major

Attribute

"apMac"="xx:xx:xx:xx:xx:xx","dn"="www.test.com","profileId"="1","fw
Version"="3.2.0.0.x","model"="ZF7982","zoneUUID"="f77a88163049-40cd-8484-82919275ddc3","zoneName"="Default
Zone","apLocation"=""

Displayed on the web
interface

AP [{apName&&apMac}] is unable to resolve WeChat ESP DNAT server
domain name [{dn}] to IP.

Description

This event occurs when the AP fails to resolve the WeChat ESP DNAT
server domain name.

Auto Clearance

This event triggers the alarm 2164, which is auto cleared by the event
code 2163

NOTE: Refer to AP Authentication Alarms.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

226

Events Types
AP Communication Events

AP Communication Events
All events from APs are appended with firmware, model name, zone ID (if there is
no zone ID, the key will not be present) at the end. Following are the events related
to AP communications.
• AP discovery succeeded
• AP managed
• AP rejected
• AP firmware updated
• AP firmware update failed
• Updating AP firmware
• Updating AP configuration
• AP configuration updated
• AP configuration update failed
• AP pre-provision model mismatched
• AP swap model mismatched
• AP WLAN oversubscribed
• AP join zone failed
• AP illegal to change country code
• AP configuration get failed
• Rogue AP
• SSID-spoofing rogue AP
• MAC-spoofing rogue AP
• Same-network rogue AP
• Ad-hoc network device
• Rogue AP disappeared

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

227

Events Types
AP Communication Events

AP discovery succeeded
Table 205. AP discovery succeeded event
Event

AP discovery succeeded

Event Type

apDiscoverySuccess

Event Code

101

Severity

Informational

Attribute

"apMac"="xxx.xxx.xxx.xxx,, "wsgIP"="xxx.xxx.xxx.xxx"

Displayed on the web
interface

AP [{apName&&apMac}] sent a discovery request to
{produce.short.name} [{wsgIP}].

Description

This event occurs when the AP sends a discovery request to the
controller successfully.

AP managed
Table 206. AP managed event
Event

AP managed

Event Type

apStatusManaged

Event Code

103

Severity

Informational

Attribute

"apMac"="xxx.xxx.xxx.xxx", "wsgIP"="xxx.xxx.xxx.xxx"

Displayed on the web
interface

AP [{apName&&apMac}] approved by {produce.short.name} [{wsgIP}].

Description

This event occurs when the AP is approved by the controller.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

228

Events Types
AP Communication Events

AP rejected
Table 207. AP rejected event
Event

AP rejected

Event Type

apStatusRejected

Event Code

105

Severity

Minor

Attribute

"apMac"="xxx.xxx.xxx.xxx", "wsgIP"="xxx.xxx.xxx.xxx",
"reason"="xxxxxx"

Displayed on the web
interface

{produce.short.name} [{wsgIP}] rejected AP [{apName&&apMac}]
because of [{reason}].]

Description

This event occurs when the AP is rejected by the controller.

Auto Clearance

This event triggers the alarm 101, which is auto cleared by the event
code 103.

AP firmware updated
Table 208. AP firmware updated event
Event

AP firmware updated

Event Type

apFirmwareUpdated

Event Code

106

Severity

Informational

Attribute

“apMac”=“xxx.xxx.xxx.xxx” , “configID”=“23456781234”,
"toVersion"="x.x.x", "fromVersion"="x.x.x"

Displayed on the web
interface

AP [{apName&&apMac}] updated its firmware from [{fromVersion}] to
[{toVersion}].

Description

This event occurs when the AP successfully updates its firmware.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

229

Events Types
AP Communication Events

AP firmware update failed
Table 209. AP firmware update failed event
Event

AP firmware update failed

Event Type

apFirmwareUpdateFailed

Event Code

107

Severity

Major

Attribute

“apMac”=“xxx.xxx.xxx.xxx” , “configID”=“23456781234”,
"toVersion"="x.x.x.", "fromVersion"="x.x.x"

Displayed on the web
interface

AP [{apName&&apMac}] failed to update its firmware from
[{fromVersion}] to [{toVersion}].

Description

This event occurs when the AP firmware update fails.

Auto Clearance

This event triggers the alarm 107, which is auto cleared by the event
code 106.

Updating AP firmware
Table 210. Updating AP firmware event
Event

Updating AP firmware

Event Type

apFirmwareApplying

Event Code

108

Severity

Informational

Attribute

“apMac”=“xxx.xxx.xxx.xxx” , “configID”=“23456781234”,
"toVersion"="x.x.x.", "fromVersion"="x.x.x"

Displayed on the web
interface

AP [{apName&&apMac}] firmware is being updated from [{fromVersion}]
to [{toVersion}].

Description

This event occurs when the AP update is in progress.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

230

Events Types
AP Communication Events

Updating AP configuration
Table 211. Updating AP configuration event
Event

Updating AP configuration

Event Type

apConfApplying

Event Code

109

Severity

Informational

Attribute

"apMac"="xxx.xxx.xxx.xxx", "configID"="23456781234"

Displayed on the web
interface

AP [{apName&&apMac}] is being updated to new configuration ID
[{configID}]

Description

This event occurs when an AP configuration update is in progress.

AP configuration updated
Table 212. AP configuration updated event
Event

AP configuration updated

Event Type

apConfUpdated

Event Code

110

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "configID"="23456781234"

Displayed on the web
interface

AP [{apName&&apMac}] updated to configuration [{configID}]

Description

This event occurs when an AP configuration update is complete.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

231

Events Types
AP Communication Events

AP configuration update failed
Table 213. AP configuration update failed event
Event

AP configuration update failed

Event Type

apConfUpdateFailed

Event Code

111

Severity

Major

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "configID"="23456781234"

Displayed on the web
interface

AP [{apName&&apMac}] failed to update to configuration [{configID}].

Description

This event occurs when the AP configuration update fails.

Auto Clearance

This event triggers the alarm 102, which is auto cleared by the event
code 110.

AP pre-provision model mismatched
Table 214. AP pre-provision model mismatched event
Event

AP pre-provision model mismatched

Event Type

apModelDiffWithPreProvConfig

Event Code

112

Severity

Major

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "wsgIP"="xxx.xxx.xxx.xxx",
"configModel"="ZF7962" "model"="R700"

Displayed on the web
interface

AP [{apName&&apMac}] model [{model}] is different from per-provision
configuration model [configModel]

Description

This event occurs when the AP model differs from the configuration
model.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

232

Events Types
AP Communication Events

AP swap model mismatched
Table 215. AP swap model mismatched event
Event

AP swap model mismatched

Event Type

apModelDiffWithSwapOutAP

Event Code

113

Severity

Major

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "wsgIP"="xxx.xxx.xxx.xxx",
"configModel"="xxx.xxx.xxx.xxx" "model"="R700"

Displayed on the web
interface

AP [{apName&&apMac}] model [{model}] is different from swap
configuration model [{configModel}].

Description

This event occurs when the AP model differs from the swap
configuration model.

AP WLAN oversubscribed
Table 216. AP WLAN oversubscribed event
Event

AP WLAN oversubscribed

Event Type

apWlanOversubscribed

Event Code

114

Severity

Major

Attribute

"apMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

AP [{apName&&apMac}] does not have enough capacity to deploy all
wlans. Only maximum wlan number of the AP can be deployed

Description

This event occurs when the maximum WLAN capacity has been
exceeded.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

233

Events Types
AP Communication Events

AP join zone failed
Table 217. AP join zone failed event
Event

AP join zone failed

Event Type

apJoinZoneFailed

Event Code

115

Severity

Major

Attribute

"apMac"=”xx:xx:xx:xx:xx:xx”, "zoneUUID"=”xx:xx:xx:xx:xx:xx”,
"targetZoneUUID"=”xx:xx:xx:xx:xx:xx”, "reason"=”xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

AP [{apName&&apMac}] failed to join to zone [{targetZoneName}].
Reason: [{reason}]

Description

This event occurs when the AP fails to join the specified zone.

AP illegal to change country code
Table 218. AP illegal to change country code event
Event

AP illegal to change country code

Event Type

apIllgalToChangeCountryCode

Event Code

116

Severity

Informational

Attribute

“apMac”=“xxx.xxx.xxx.xxx” , “configID”=“23456781234”

Displayed on the web
interface

AP [{apName&&apMac}] does not support country code change.

Description

This event occurs when attempting to change the country code for an
AP. Changing of country code is not allowed.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

234

Events Types
AP Communication Events

AP configuration get failed
Table 219. AP configuration get failed event
Event

AP configuration get failed

Event Type

apGetConfigFailed

Event Code

117

Severity

Informational

Attribute

“apMac”=“xxx.xxx.xxx.xxx” , “configID”=“23456781234”

Displayed on the web
interface

AP [{apName&&apMac}] failed to get the configuration [{configID}].

Description

This event occurs when the AP fails to get the configuration.

Rogue AP
Table 220. Rogue AP event
Event

Rogue AP

Event Type

genericRogueAPDetected

Event Code

180

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "rogueMac"="xxx.xxx.xxx.xxx",
"ssid"="xxxxxxxxxx", "channel"="xx"

Displayed on the web
interface

Rogue AP[{rogueMac}] with SSID[{ssid}] is detected by
[{apName&&apMac}] on channel[{channel}].

Description

This event occurs when the AP detects a rogue AP.

SSID-spoofing rogue AP
Table 221. SSID-spoofing rogue AP event
Event

SSID-spoofing rogue AP

Event Type

ssid-spoofingRogueAPDetected

Event Code

181

Severity

Warning

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "rogueMac"="xxx.xxx.xxx.xxx”,
"ssid"="xxxxxxxxxx", "channel"="xx"

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

235

Events Types
AP Communication Events

Table 221. SSID-spoofing rogue AP event
Displayed on the web
interface

SSID-spoofing AP[{rogueMac}] with SSID[{ssid}] is detected by
[{apName&&apMac}] on channel[{channel}].

Description

This event occurs when the AP detects a rogue AP with the same service
set identifier (SSID).

MAC-spoofing rogue AP
b

Table 222. MAC-spoofing rogue AP event
Event

MAC-spoofing rogue AP

Event Type

mac-spoofingRogueAPDetected

Event Code

182

Severity

Warning

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "rogueMac"="xxx.xxx.xxx.xxx",
"ssid"="xxxxxxxxxx", "channel"="xx"

Displayed on the web
interface

MAC-spoofing AP[{rogueMac}] with SSID[{ssid}] is detected by
[{apName&&apMac}] on channel[{channel}].

Description

This event occurs when the AP detects a rogue AP having the same
basic service set identifier (BSSID).

Same-network rogue AP
Table 223. Same-network rogue AP event
Event

Same-network rogue AP

Event Type

same-networkRogueAPDetected

Event Code

183

Severity

Warning

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "rogueMac"="xxx.xxx.xxx.xxx",
"ssid"="xxxxxxxxxx", "channel"="xx"

Displayed on the web
interface

Same-network AP[{rogueMac}] with SSID[{ssid}] is detected by
[{apName&&apMac}] on channel[{channel}].

Description

This event occurs when the AP detects a rogue AP on the same
network.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

236

Events Types
AP Communication Events

Ad-hoc network device
Table 224. Ad-hoc network rogue device event
Event

Ad-hoc network device

Event Type

ad-hoc-networkRogueAPDetecte

Event Code

184

Severity

Warning

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "rogueMac"="xxx.xxx.xxx.xxx",
"ssid"="xxxxxxxxxx", "channel"="xx"

Displayed on the web
interface

Ad-hoc network device[{rogueMac}] with SSID[{ssid}] is detected by
[{apName&&apMac}] on channel[{channel}]

Description

This event occurs when the AP detects an ad-hoc network device.

Rogue AP disappeared
Table 225. Rogue AP disappeared event
Event

Rogue AP disappeared

Event Type

maliciousRogueAPTimeout

Event Code

185

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "rogueMac"="xxx.xxx.xxx.xxx"

Displayed on the web
interface

Malicious rogue [{rogueMac}] detected by [{apName&&apMac}] goes
away.

Description

This event occurs when the rogue AP disappears.

NOTE: Refer to AP Communication Alarms.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

237

Events Types
AP LBS Events

AP LBS Events
The following are the events related to AP Location Based Service (LBS).
• No LS responses
• LS authentication failure
• AP connected to LS
• AP failed to connect to LS
• AP started location service
• AP stopped location service
• AP received passive calibration request
• AP received passive footfall request
• AP received unrecognized request

No LS responses
Table 226. No LS responses event
Event

No LS responses

Event Type

apLBSNoResponses

Event Code

701

Severity

Major

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", “url”=””, “port”=””

Displayed on the web
interface

AP [{apName&&apMac}] no response from LS: url=[{url}], port=[{port}]

Description

This event occurs when the AP does not get a response when trying to
connect to the location based service.

Auto Clearance

This event triggers the alarm 701, which is auto cleared by the event
code 703.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

238

Events Types
AP LBS Events

LS authentication failure
Table 227. LS authentication failure event
Event

LS authentication failure

Event Type

apLBSAuthFailed

Event Code

702

Severity

Major

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", “url”=””, “port”=””

Displayed on the web
interface

AP [{apName&&apMac}] LBS authentication failed: url= [{url}], port=
[{port}]

Description

This event occurs when the AP fails to connect to the location service.

Auto Clearance

This event triggers the alarm 701, which is auto cleared by the event
code 703.

AP connected to LS
Table 228. AP connected to LS event
Event

AP connected to LS

Event Type

apLBSConnectSuccess

Event Code

703

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", “url”=””, “port”=””

Displayed on the web
interface

AP [{apName&&apMac}] connected to LS: url= [{url}], port= [{port}]

Description

This event occurs when the AP successfully connects to the location
based service.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

239

Events Types
AP LBS Events

AP failed to connect to LS
Table 229. AP failed to connect to LS event
Event

AP failed to connect to LS

Event Type

apLBSConnectFailed

Event Code

704

Severity

Major

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", “url”=””, “port”=””

Displayed on the web
interface

AP [{apName&&apMac}] connection failed to LS: url= [{url}], port=
[{port}]

Description

This event occurs when the AP fails to connect to the location based
service.

Auto Clearance

This event triggers the alarm 704, which is auto cleared by the event
code 703.

AP started location service
Table 230. AP started location service event
Event

AP started location service

Event Type

apLBSStartLocationService

Event Code

705

Severity

Informational

Attribute

"apMac”=”xx:xx:xx:xx:xx:xx”, "venue"=""

Displayed on the web
interface

AP [{apName&&apMac}] Start Ruckus Location Service: venue=
[{venue}], band= [{band}]

Description

This event occurs when the location service is started on an AP.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

240

Events Types
AP LBS Events

AP stopped location service
Table 231. AP stopped location service event
Event

AP stopped location service

Event Type

apLBSStopLocationService

Event Code

706

Severity

Informational

Attribute

"apMac”=”xx:xx:xx:xx:xx:xx”, "venue"=""

Displayed on the web
interface

AP [{apName&&apMac}] Stop Ruckus Location Service: venue=
[{venue}], band= [{band}]

Description

This event occurs when the location service on an AP is stopped.

AP received passive calibration request
Table 232. AP received passive calibration request event
Event

AP received passive calibration request

Event Type

apLBSRcvdPassiveCalReq

Event Code

707

Severity

Informational

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”, “venue”=””, “interval”=””, “duration, =””,
“band”=””, “count”=””

Displayed on the web
interface

AP [{apName&&apMac}] received Passive Calibration Request:
interval=[{interval}s], duration=[{duration}m], band=[{band}]

Description

This event occurs when the AP receives the passive calibration request.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

241

Events Types
AP LBS Events

AP received passive footfall request
Table 233. AP received passive footfall request event
Event

AP received passive footfall request

Event Type

apLBSRcvdPassiveFFReq

Event Code

708

Severity

Informational

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”, “venue”=””, “interval”=””, “duration, =””,
“band”=””

Displayed on the web
interface

AP [{apName&&apMac}] received Passive Footfall Request:
interval=[{interval}s], duration=[{duration}m], band=[{band}]

Description

This event occurs when the AP receives the passive footfall request.

AP received unrecognized request
Table 234. AP received unrecognized request event
Event

AP received unrecognized request

Event Type

apLBSRcvdUnrecognizedRequest

Event Code

709

Severity

Warning

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”, “type”=””, “length”=””, "SCGMgmtIp"=""

Displayed on the web
interface

AP [{apName&&apMac}] received Unrecognized Request: type =
[{type}], length = [{length}]

Description

This event occurs when the AP receives an unrecognized request.

NOTE: Refer to AP LBS Alarms.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

242

Events Types
AP Mesh Events

AP Mesh Events
Following are the events related to access point (AP) mesh.
• EMAP downlink connected to MAP
• EMAP downlink disconnected from MAP
• EMAP uplink connected to MAP
• EMAP uplink disconnected from MAP
• MAP disconnected
• MAP downlink connected
• MAP downlink connected to EMAP
• MAP downlink disconnected from EMAP
• RAP downlink connected to MAP
• MAP uplink connected to EMAP
• MAP uplink disconnected from EMAP
• MAP uplink connected to RAP
• MAP uplink connected to MAP
• Mesh state updated to MAP
• Mesh state updated to MAP no channel
• Mesh state updated to RAP
• Mesh state update to RAP no channel
• MAP downlink connected to MAP
• MAP downlink disconnected from MAP
• RAP downlink disconnected from MAP

EMAP downlink connected to MAP
Table 235. EMAP downlink connected to MAP event
Event

EMAP downlink connected to MAP

Event Type

emapDlinkConnectWithMap

Event Code

405

Severity

Informational

Attribute

"emapMac"="xx:xx:xx:xx:xx:xx", "mapMac="xx:xx:xx:xx:xx:xx"

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

243

Events Types
AP Mesh Events

Table 235. EMAP downlink connected to MAP event
Displayed on the web
interface

eMAP [{apName&&apMac}] accepted connection from MAP
[{mapName&&mapMac}].

Description

This event occurs when mobile application part (MAP) to Ethernet Mesh
AP (EMAP) connection is successful.

EMAP downlink disconnected from MAP
Table 236. EMAP downlink disconnected from MAP event
Event

EMAP downlink disconnected from MAP

Event Type

emapDlinkDisconnectWithMap

Event Code

406

Severity

Informational

Attribute

"emapMac"="xx:xx:xx:xx:xx:xx", "mapMac="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

MAP [{mapName&&mapMac}] disconnects from eMAP
[{apName&&apMac}].

Description

This event occurs when MAP disconnects from Ethernet Mesh AP

EMAP uplink connected to MAP
Table 237. EMAP uplink connected to MAP event
Event

EMAP uplink connected to MAP

Event Type

emapUlinkConnectWithMap

Event Code

407

Severity

Informational

Attribute

"emapMac"="xx:xx:xx:xx:xx:xx","mapMac="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

eMAP [{apName&&apMac}] uplink connected to MAP
[{mapName&&mapMac}]

Description

This event occurs when Ethernet Mesh AP uplink connection to MAP is
successful.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

244

Events Types
AP Mesh Events

EMAP uplink disconnected from MAP
Table 238. EMAP uplink disconnected from MAP event
Event

EMAP uplink disconnected from MAP

Event Type

emapUlinkDisconnectWithMap

Event Code

408

Severity

Informational

Attribute

"emapMac"="xx:xx:xx:xx:xx:xx", "mapMac="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

eMAP [{apName&&apMac}] uplink disconnected from MAP
[{mapName&&mapMac}]

Description

This event occurs when Ethernet Mesh AP uplink disconnects from
MAP.

MAP disconnected
Table 239. MAP disconnected event
Event

MAP disconnected

Event Type

mapDisconnected

Event Code

411

Severity

Informational

Attribute

"emapMac"="xx:xx:xx:xx:xx:xx", "mapMac="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

MAP [{xapName&&xapMac}] disconnected from AP
[{apName&&apMac}]

Description

This event occurs when MAP disconnects from AP.

MAP downlink connected
Table 240. MAP downlink connected event
Event

MAP downlink connected

Event Type

mapDlinkConnected

Event Code

412

Severity

Informational

Attribute

"mapMac="xx:xx:xx:xx:xx:xx"

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

245

Events Types
AP Mesh Events

Table 240. MAP downlink connected event
Displayed on the web
interface

MAP [{apName&&apMac}] downlink connected

Description

This event occurs when MAP downlink connects to the AP.

MAP downlink connected to EMAP
Table 241. MAP downlink connected to EMAP event
Event

MAP downlink connected to EMAP

Event Type

mapDlinkConnectWitheMap

Event Code

413

Severity

Informational

Attribute

"mapMac"="xx:xx:xx:xx:xx:xx", "emapMac="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

MAP [{apName&&apMac}] accepted connection from eMAP
[{emapName&&emapMac}]

Description

This event occurs when MAP accepts the connection from Ethernet
Mesh AP.

MAP downlink disconnected from EMAP
Table 242. MAP downlink disconnected from EMAP event
Event

MAP downlink disconnected from EMAP

Event Type

mapDlinkDisconnectWitheMap

Event Code

414

Severity

Informational

Attribute

"mapMac"="xx:xx:xx:xx:xx:xx", "emapMac="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

eMAP [{emapName&&emapMac}] disconnected from MAP
[{apName&&apMac}]

Description

This event occurs when Ethernet Mesh AP disconnects from MAP.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

246

Events Types
AP Mesh Events

RAP downlink connected to MAP
Table 243. RAP downlink connected to MAP event
Event

RAP downlink connected to MAP

Event Type

rapDlinkConnectWithMap

Event Code

416

Severity

Informational

Attribute

"rapMac"="xx:xx:xx:xx:xx:xx", "mapMac="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

RAP [{apName&&apMac}] accepted connection from MAP
[{mapName&&mapMac}]

Description

This event occurs when the root access point (RAP) accepts MAP
connection.

MAP uplink connected to EMAP
Table 244. MAP uplink connected to EMAP event
Event

MAP uplink connected to EMAP

Event Type

mapUlinkConnectToeMap

Event Code

417

Severity

Informational

Attribute

"mapMac"="xx:xx:xx:xx:xx:xx", "emapMac="xx:xx:xx:xx:xx:xx",
"rssi"="xx", "meshDepth"="x"

Displayed on the web
interface

MAP [{apName&&apMac}] connected to eMAP
[{emapName&&emapMac}] with RSSI [{rssi}] across [{meshDepth}] links

Description

This event occurs when MAP successfully connects to Ethernet Mesh
AP with received signal strength indicator (RSSI) (across links).

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

247

Events Types
AP Mesh Events

MAP uplink disconnected from EMAP
Table 245. MAP uplink disconnected from EMAP event
Event

MAP uplink disconnected from EMAP

Event Type

mapUlinkDisconnectToeMap

Event Code

418

Severity

Informational

Attribute

"mapMac"="xx:xx:xx:xx:xx:xx", "emapMac="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

MAP [{apName&&apMac}] disconnected from eMAP
[{emapName&&emapMac}]

Description

This event occurs when MAP disconnects from Ethernet Mesh AP.

MAP uplink connected to RAP
Table 246. MAP uplink connected to RAP event
Event

MAP uplink connected to RAP

Event Type

mapUlinkConnectToRap

Event Code

419

Severity

Informational

Attribute

"mapMac"="xx:xx:xx:xx:xx:xx", "rootMac="xx:xx:xx:xx:xx:xx",
"rssi"="xx", "meshDepth"="x"

Displayed on the web
interface

MAP [{apName&&apMac}] connected to RAP [{rootName&&rootMac}]
with RSSI [{rssi}] across [{meshDepth}] links

Description

This event occurs when MAP connects to RAP with RSSI (across links).

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

248

Events Types
AP Mesh Events

MAP uplink connected to MAP
Table 247. MAP uplink connected to MAP event
Event

MAP uplink connected to MAP

Event Type

mapUlinkConnectToMap

Event Code

420

Severity

Informational

Attribute

"mapMac"="xx:xx:xx:xx:xx:xx", "secondMapMac="xx:xx:xx:xx:xx:xx",
"rssi"="xx", "meshDepth"="x"

Displayed on the web
interface

MAP [{apName&&apMac}] connected to MAP
[{secondMapName&&secondMapMac}] with RSSI [{rssi}] across
[{meshDepth}] links

Description

This event occurs when the MAP connects to a second MAP with RSSI
(across links).

Mesh state updated to MAP
Table 248. Mesh state updated to MAP event
Event

Mesh state updated to MAP

Event Type

meshStateUpdateToMap

Event Code

421

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "newState"="xx",,
"mapMac"="xx:xx:xx:xx:xx:xx", "numHop"="x", "channel"="xx",
"downlinkState"="xx", "radio"

Displayed on the web
interface

AP [{apName&&apMac}] state set to [{newState}] uplinks to
[{mapName&&mapMac}] across [{numHop}] hops on channel
[{channel}] at [{radio}] with downlink [{downlinkState}]

Description

This event occurs when the AP is set to MAP uplinks across hops on
channel radio (with downlink).

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

249

Events Types
AP Mesh Events

Mesh state updated to MAP no channel
Table 249. Mesh state updated to MAP no channel event
Event

Mesh state updated to MAP no channel

Event Type

meshStateUpdateToMapNoChannel

Event Code

422

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx",
"newState"="xx",,"mapMac"="xx:xx:xx:xx:xx:xx", "numHop"="x”,
"downlinkState"="xx"

Displayed on the web
interface

AP [{apName&&apMac}] state set to [{newState}] uplinks to
[{mapName&&mapMac}] across [{numHop}] hops with downlink
[{downlinkState}]

Description

This event occurs when the AP's mesh state is changed to Mesh AP
(MAP). The message also indicates the MAP's uplink AP, number of
hops, and downlink state.

Mesh state updated to RAP
Table 250. Mesh state updated to RAP event
Event

Mesh state updated to RAP

Event Type

meshStateUpdateToRap

Event Code

423

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "newState"="xx", "channel"="xx",
"downlinkState"="xx", "radio"

Displayed on the web
interface

AP [{apName&&apMac}] state set to [{newState}] on channel [{channel}]
at [{radio}] with downlink [{downlinkState}]

Description

This event occurs when the AP's mesh state changes to Root AP (RAP).
The message also indicates the radio channel and downlink state.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

250

Events Types
AP Mesh Events

Mesh state update to RAP no channel
Table 251. Mesh state update to RAP no channel event
Event

Mesh state update to RAP no channel

Event Type

meshStateUpdateToRapNoChannel

Event Code

424

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "newState"="xx", "downlinkState"="xx"

Displayed on the web
interface

AP [{apName&&apMac}] state set to [{newState}] with downlink
[{downlinkState}]

Description

This event occurs when the AP's state changes to Root AP. The
message also indicates the downlink state.

MAP downlink connected to MAP
Table 252. MAP downlink connected to MAP event
Event

MAP downlink connected to MAP

Event Type

mapDlinkConnectWithMap

Event Code

425

Severity

Informational

Attribute

"mapMac"=" xx:xx:xx:xx:xx:xx", "apMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

MAP [{apName&&apMac}] accepted connection from MAP
[{mapName&&mapMac}]

Description

This event occurs when the MAP accepts a connection from another
MAP.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

251

Events Types
AP Mesh Events

MAP downlink disconnected from MAP
Table 253. MAP downlink disconnected from MAP event
Event

MAP downlink disconnected from MAP

Event Type

mapDlinkDisconnectWithMap

Event Code

426

Severity

Informational

Attribute

"secondMapMac"=" xx:xx:xx:xx:xx:xx", "apMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

MAP [{secondMapName&&secondMapMac}] disconnected from MAP
[{apName&&apMac}]

Description

This event occurs when the MAP disconnects from a second MAP.

RAP downlink disconnected from MAP
Table 254. RAP downlink disconnected from MAP event
Event

RAP downlink disconnected from MAP

Event Type

rapDlinkDisconnectWithMap

Event Code

427

Severity

Informational

Attribute

"secondMapMac"=" xx:xx:xx:xx:xx:xx", "apMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

MAP [{secondMapName&&secondMapMac}] disconnected from RAP
[{apName&&apMac}]

Description

This event occurs when the MAP disconnects from RAP.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

252

Events Types
AP State Change Events

AP State Change Events
Following are the events related to access point state changes.

AP rebooted by user

AP rebooted by system

AP disconnected

AP IP address updated

AP reset to factory default

AP channel updated

AP country code updated

AP channel updated because
AP change control plane
dynamic frequency selection (DFS)
detected a radar

AP connected

AP deleted

AP heartbeat lost

AP tagged as critical

AP cable modem interface down

AP brownout

AP cable modem powercycled by user

AP smart monitor turn off WLAN

AP client load balancing limit
reached

AP client load balancing limit AP WLAN state changed
recovered

AP capacity reached

AP capacity recovered

AP cable modem interface up

AP cable modem softrebooted by user

AP cable modem set to
factory default by user

AP health high latency flag

AP health low capacity flag

AP health high connection
failure flag

AP health high client count flag

AP health high latency clear

AP health low capacity clear AP health high connection failure
clear

AP health high client count
clear

Primary DHCP AP is down

Primary DHCP AP is up

Secondary DHCP AP is down

Secondary DHCP AP is up

Primary or secondary DHCP AP Both primary and secondary
detects 90% of the configured total DHCP server APs are down
IPs

AP NAT gateway IP failover AP NAT gateway IP fall back
NAT VLAN capacity affected
detected for particular VLAN detected for particular VLAN pool detected by NAT gateway AP
pool
at zone due to three (3)
consecutive NAT gateway AP
IPs are down for particular
VLAN pool

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

253

Events Types
AP State Change Events

NAT VLAN capacity restored AP NAT failure detected by SZ due AP health high airtime
detected by NAT gateway AP to three (3) consecutive NAT
utilization flag
due to (at least) one out of the gateway APs are down
three (3) consecutive NAT
gateway AP IP were down is
now up
AP health high airtime
utilization clear

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

254

Events Types
AP State Change Events

AP rebooted by user
Table 255. AP rebooted by user event
Event

AP rebooted by user

Event Type

apRebootByUser

Event Code

301

Severity

Informational

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”, "reason"="xxxxx"

Displayed on the web
interface

AP [{apName&&apMac}] rebooted because of [{reason}]

Description

This event occurs when an AP has been power-cycled by the user.

AP rebooted by system
Table 256. AP rebooted by system event
Event

AP rebooted by system

Event Type

apRebootBySystem

Event Code

302

Severity

Major

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”, "reason"="xxxxx"

Displayed on the web
interface

AP [{apName&&apMac}] rebooted by the system because of [{reason}]

Description

This event occurs when the system reboots the AP.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

255

Events Types
AP State Change Events

AP disconnected
Table 257. AP disconnected event
Event

AP disconnected

Event Type

apConnectionLost (detected on the server)

Event Code

303

Severity

Major

Attribute

“apMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

AP [{apName&&apMac}] disconnected

Description

This event occurs when the AP disconnects from the controller.

Auto Clearance

This event triggers the alarm 303, which is auto cleared by the event
code 312.

AP IP address updated
Table 258. AP IP address updated event
Event

AP IP address updated

Event Type

apIPChanged

Event Code

304

Severity

Informational

Attribute

“apMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

AP [{apName&&apMac}] reset because of an IP address change

Description

This event occurs when the AP is reset due to a change in the IP address.

AP reset to factory default
Table 259. AP reset to factory default event
Event

AP reset to factory default

Event Type

apFactoryReset

Event Code

305

Severity

Informational

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

256

Events Types
AP State Change Events

Table 259. AP reset to factory default event
Displayed on the web
interface

AP [{apName&&apMac}] reset to factory default settings

Description

This event occurs when the AP is reset to factory default settings.

AP channel updated
Table 260. AP channel updated event
Event

AP channel updated

Event Type

apChannelChanged

Event Code

306

Severity

Informational

Attribute

“apMac"="xx:xx:xx:xx:xx:xx", “radio”="xxx", “fromChannel”="xx",
“toChannel”="xx"

Displayed on the web
interface

AP [{apName&&apMac}] detected interference on radio [{radio}] and
has switched from channel [{fromChannel}] to channel [{toChannel}]

Description

This event occurs when the AP detects radio interference and switches
to another channel.

AP country code updated
Table 261. AP country code updated event
Event

AP country code updated

Event Type

apCountryCodeChanged

Event Code

307

Severity

Informational

Attribute

“apMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

AP [{apName&&apMac}] reset because of a country code change

Description

This event occurs when a change in country code causes the AP to
reset.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

257

Events Types
AP State Change Events

AP channel updated because dynamic frequency
selection (DFS) detected a radar
Table 262. AP channel updated because dynamic frequency selection (DFS) detected a radar
event
Event

AP channel updated because dynamic frequency selection (DFS)
detected a radar

Event Type

apDfsRadarEvent

Event Code

308

Severity

Informational

Attribute

“apMac"="xx:xx:xx:xx:xx:xx", “radio”="xxx", “channel”="xx"

Displayed on the web
interface

AP [{apName&&apMac}] detected radar burst on radio [{radio}] and
channel [{channel}] went into non-occupancy period

Description

This event occurs when the AP detects a radar burst on the channel
and the channel moves to a non-occupancy mode.

AP change control plane
Table 263. AP change control plane event
Event

AP change control plane

Event Type

apChangeControlBlade

Event Code

311

Severity

Informational

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”, “oldwsgIP”=”xxx.xxx.xxx.xxx”,
“newwsgIP”=”xxx.xxx.xxx.xxx”

Displayed on the web
interface

AP [{apName&&apMac}] switched from {produce.short.name}
[{oldCpName||oldWsgIP}] to {produce.short.name}
[{cpName||newWsgIP}].

Description

This event occurs when the AP switches from an existing controller
connection to a new connection.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

258

Events Types
AP State Change Events

AP connected
Table 264. AP connected event
Event

AP connected

Event Type

apConnected

Event Code

312

Severity

Informational

Attribute

“apMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

AP [{apName&&apMac}] connected because of [{reason}].

Description

This event occurs when the AP is connected.

AP deleted
Table 265. AP deleted event
Event

AP deleted

Event Type

apDeleted (detected on the server)

Event Code

313

Severity

Major

Attribute

“apMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

AP [{apName&&apMac}] deleted

Description

This event occurs when the AP is deleted on the server side.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

259

Events Types
AP State Change Events

AP heartbeat lost
Table 266. AP heartbeat lost event
Event

AP heartbeat lost

Event Type

apHeartbeatLost

Event Code

314

Severity

Informational

Attribute

“apMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

AP [{apName&&apMac}] heartbeat lost.

Description

This event occurs when the AP loss is detected.

AP tagged as critical
Table 267. AP tagged as critical event
Event

AP tagged as critical

Event Type

apTaggedAsCritical

Event Code

315

Severity

Informational

Attribute

“apMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

AP [{apName&&apMac}] tagged as critical

Description

This event occurs when the AP is tagged critical.

AP cable modem interface down
Table 268. AP cable modem interface down event
Event

AP cable modem interface down

Event Type

cableModemDown

Event Code

316

Severity

Major

Attribute

“apMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

AP [{apName&&apMac}] cable modem interface is down

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

260

Events Types
AP State Change Events

Table 268. AP cable modem interface down event
Description

This event occurs when the AP cable modem interface is down.

Auto Clearance

This event triggers the alarm 308, which is auto cleared by the event
code 325.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

261

Events Types
AP State Change Events

AP brownout
Table 269. AP brownout event
Event

AP brownout

Event Type

apBrownout

Event Code

317

Severity

Major

Attribute

“apMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

AP [{apMac}] voltage deviation on [{cause}] port

Description

This event occurs due to a voltage deviation on the AP port.

AP cable modem power-cycled by user
Table 270. AP cable modem power-cycled by user event
Event

AP cable modem power-cycled by user

Event Type

cmRebootByUser

Event Code

318

Severity

Informational

Attribute

“apMac"="xx:xx:xx:xx:xx:xx", "reason"="xxxxx"

Displayed on the web
interface

AP [{apName&&apMac}] cable modem power-cycled because of
[{reason}].]

Description

This event occurs when AP cable modem is power-cycled because the
user executes the power-cycle CLI command.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

262

Events Types
AP State Change Events

AP smart monitor turn off WLAN
Table 271. AP smart monitor turn off WLAN event
Event

AP smart monitor turn off WLAN

Event Type

smartMonitorTurnOffWLAN

Event Code

319

Severity

Warning

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "turnOffTime"="" , "turnOnTime"=""

Displayed on the web
interface

AP [{apName&&apMac}] turned off WLANs by Smart Monitor on
[{time(turnOffTime)}] and turn on WLANs on [{time(turnOnTime)}]

Description

This event occurs when the smart monitor of the AP turns off the WLAN.

AP client load balancing limit reached
Table 272. AP client load balancing limit reached event
Event

AP client load balancing limit reached

Event Type

apCLBlimitReached

Event Code

320

Severity

Warning

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "bssid"="xx:xx:xx:xx:xx:xx", "clb-loadlimit"="", "cur-load"="", "min-clbpartner-bssid"="", "min-clbpartnerload"="", "num-clbpartners"="", "low-clbpartners"=""

Displayed on the web
interface

AP [{apname@apMac}] reached client load limit, [{cur-load}] / [{clb-loadlimit}], on WLAN [{ssid}]

Description

This event occurs when the AP reaches the client loading balance (CLB)
limit. The adjacent threshold limit value is 50 for 2.4GHz radio and 43
for 5GHz radio.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

263

Events Types
AP State Change Events

AP client load balancing limit recovered
Table 273. AP client load balancing limit recovered event
Event

AP client load balancing limit recovered

Event Type

apCLBlimitRecovered

Event Code

321

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "bssid"="xx:xx:xx:xx:xx:xx", "clb-loadlimit"="", "cur-load"="",

Displayed on the web
interface

AP[{apname@apMac}] recovered from client load limit, [{cur-load}] /
[{clb-load-limit}], on WLAN [{ssid}]

Description

This event occurs when the AP is recovered from client load balance
(CLB) limit. The adjacent threshold limit value is 50 for 2.4GHz radio and
43 for 5GHz radio.

AP WLAN state changed
Table 274. AP WLAN state changed event
Event

AP WLAN state changed

Event Type

apWLANStateChanged

Event Code

322

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx" "state"="enable | disable" "ssid"="xxxxx"
"apTime"="Tue Apr 22 12:15:00 2014" "reason"="State changed
according to service schedule | State changed by adminstrator"

Displayed on the web
interface

AP [{apName&&apMac}] {state} WLAN[{ssid}] on [{apTime}]. Reason:
[{reason}].

Description

This event occurs when the WLAN state changes as per the service
schedule or as per the service type setting.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

264

Events Types
AP State Change Events

AP capacity reached
Table 275. AP capacity reached event
Event

AP capacity reached

Event Type

apCapacityReached

Event Code

323

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", “radio”:"",

Displayed on the web
interface

AP [{{apName&&apMac}] radio [{radio}] stopped accepting clients
because the client association threshold has been reached.

Description

This event occurs when an AP rejects a client because the client
association threshold has been reached.

AP capacity recovered
Table 276. AP capacity recovered event
Event

AP capacity recovered

Event Type

apCapacityRecovered

Event Code

324

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", “radio”:"",

Displayed on the web
interface

AP [{{apName&&apMac}] radio [{radio}] started accepting clients again
because current client association is now below the threshold.

Description

This event occurs when the AP starts accepting clients again because
the current client association is below the threshold limit.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

265

Events Types
AP State Change Events

AP cable modem interface up
Table 277. AP cable modem interface up event
Event

AP cable modem interface up

Event Type

cableModemUp

Event Code

325

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

AP [{apName&&apMac}] cable modem interface is up.

Description

This event occurs when the AP cable modem interface is up.

AP cable modem soft-rebooted by user
Table 278. AP cable modem soft-rebooted by user event
Event

AP cable modem soft-rebooted by user

Event Type

cmResetByUser

Event Code

326

Severity

Informational

Attribute

”apMac”=“xx:xx:xx:xx:xx:xx”,”reason”=“xxxxx”

Displayed on the web
interface

AP [{apName&&apMac}] cable modem soft-reboot because of
[{reason}].

Description

This event occurs when the AP cable modem is rebooted because the
user executes the soft-reboot CLI command.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

266

Events Types
AP State Change Events

AP cable modem set to factory default by user
Table 279. AP cable modem set to factory default by user event
Event

AP cable modem set to factory default by user

Event Type

cmResetFactoryByUser

Event Code

327

Severity

Informational

Attribute

”apMac”=“xx:xx:xx:xx:xx:xx”,”reason”=“xxxxx”

Displayed on the web
interface

AP [{apName&&apMac}] cable modem set to factory default because
of [{reason}].

Description

This event occurs when AP cable modem is reset to factory defaults
because the user executes the set factory command line interface (CLI)
command.

AP health high latency flag
Table 280. AP health high latency flag event
Event

AP health high latency flag

Event Type

apHealthLatencyFlag

Event Code

328

Severity

Warning

Attribute

”apName”=“xxxxx”, ”apMac”=“xx:xx:xx:xx:xx:xx”,
”currentValue”=“xxxxx”,”configuredThreshold”=“xxxxx”,
"radio" = "X.XG"

Displayed on the web
interface

AP [{apName&&apMac}] flagged {{radio}} latency health [{currentValue}]
because it crossed the threshold [{configuredThreshold}].

Description

This event occurs when the AP is flagged because the radio has crossed
the latency health threshold configured by the administrator.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

267

Events Types
AP State Change Events

AP health low capacity flag
Table 281. AP health low capacity flag event
Event

AP health low capacity flag

Event Type

apHealthCapacityFlag

Event Code

329

Severity

Warning

Attribute

”apName”=“xxxxx”, ”apMac”=“xx:xx:xx:xx:xx:xx”,
”currentValue”=“xxxxx”,”configuredThreshold”=“xxxxx”,
"radio" = "X.XG"

Displayed on the web
interface

AP [{apName&&apMac}] flagged {{radio}} capacity health
[{currentValue}] because it crossed the threshold
[{configuredThreshold}].

Description

This event occurs when the AP is flagged because the radio has crossed
the capacity health threshold configured by the administrator.

AP health high connection failure flag
Table 282. AP health high connection failure flag event
Event

AP health high connection failure flag

Event Type

apHealthConnectionFailureFlag

Event Code

330

Severity

Warning

Attribute

”apName”=“xxxxx”, ”apMac”=“xx:xx:xx:xx:xx:xx”,
”currentValue”=“xxxxx”,”configuredThreshold”=“xxxxx”,
"radio" = "X.XG"

Displayed on the web
interface

AP [{apName&&apMac}] flagged {{radio}} capacity health
[{currentValue}] because it crossed the threshold
[{configuredThreshold}].

Description

This event occurs when AP is flagged because the AP has crossed the
connection failure health threshold configured by the administrator.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

268

Events Types
AP State Change Events

AP health high client count flag
Table 283. AP health high client count flag event
Event

AP health high client count flag

Event Type

apHealthClientCountFlag

Event Code

331

Severity

Warning

Attribute

”apName”=“xxxxx”, ”apMac”=“xx:xx:xx:xx:xx:xx”,
”currentValue”=“xxxxx”,”configuredThreshold”=“xxxxx”,

Displayed on the web
interface

AP [{apName&&apMac}] flagged client count health [{currentValue}]
because it crossed the threshold [{configuredThreshold}].

Description

This event occurs when an AP is flagged because the AP has crossed
the client count health threshold configured by the administrator.

AP health high latency clear
Table 284. AP health high latency clear event
Event

AP health high latency clear

Event Type

apHealthLatencyClear

Event Code

332

Severity

Informational

Attribute

”apName”=“xxxxx”, ”apMac”=“xx:xx:xx:xx:xx:xx”,
”currentValue”=“xxxxx”,”configuredThreshold”=“xxxxx”,
"radio" = "X.XG",

Displayed on the web
interface

AP [{apName&&apMac}] cleared {{radio}} latency health
[{currentValue}], which is no longer past the threshold
[{configuredThreshold}].

Description

This event occurs when an AP health flag is cleared because it is no
longer past the capacity threshold configured by the administrator.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

269

Events Types
AP State Change Events

AP health low capacity clear
Table 285. AP health low capacity clear event
Event

AP health low capacity clear

Event Type

apHealthCapacityClear

Event Code

333

Severity

Informational

Attribute

”apName”=“xxxxx”, ”apMac”=“xx:xx:xx:xx:xx:xx”,
”currentValue”=“xxxxx”,”configuredThreshold”=“xxxxx”,
"radio" = "X.XG"

Displayed on the web
interface

AP [{apName&&apMac}] cleared {{radio}} capacity health
[{currentValue}], which is no longer past the threshold
[{configuredThreshold}].

Description

This event occurs when an AP's health flag is cleared because it is no
longer past the capacity threshold configured by the administrator.

AP health high connection failure clear
Table 286. AP health high connection failure clear event
Event

AP health high connection failure clear

Event Type

apHealthConnectionFailureClear

Event Code

334

Severity

Informational

Attribute

”apName”=“xxxxx”, ”apMac”=“xx:xx:xx:xx:xx:xx”,
”currentValue”=“xxxxx”,”configuredThreshold”=“xxxxx”,
"radio" = "X.XG"

Displayed on the web
interface

AP [{apName&&apMac}] flagged {{radio}} connection failure health
[{currentValue}], which is no longer past the threshold
[{configuredThreshold}].

Description

This event occurs when an AP's health flag is cleared because it is no
longer past the connection failure threshold configured by the
administrator.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

270

Events Types
AP State Change Events

AP health high client count clear
Table 287. AP health high client count clear event
Event

AP health high client count clear

Event Type

apHealthClientCountClear

Event Code

335

Severity

Informational

Attribute

”apName”=“xxxxx”, ”apMac”=“xx:xx:xx:xx:xx:xx”,
”currentValue”=“xxxxx”,”configuredThreshold”=“xxxxx”,

Displayed on the web
interface

AP [{apName&&apMac}] cleared client count health [{currentValue}],
which is no longer past the threshold [{configuredThreshold}].

Description

This event occurs when an AP's health flag is cleared because it is no
longer past the capacity threshold configured by the administrator.

Primary DHCP AP is down
Table 288. Primary DHCP AP is down event
Event

Primary DHCP AP is down detected by secondary DHCP AP. Starting
DHCP service on secondary.

Event Type

apDHCPFailoverDetected

Event Code

336

Severity

Warning

Attribute

”primaryServerMac”=“xx:xx:xx:xx:xx:xx”, ”apMac”=“xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Primary DHCP server [{primaryServerMac}] is down detected by
secondary DHCP server [{apMac}].

Description

This event occurs when the secondary DHCP AP detects that the
primary DHCP service has failed and starts the DHCP service.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

271

Events Types
AP State Change Events

Primary DHCP AP is up
Table 289. Primary DHCP AP is up event
Event

Primary DHCP AP is up detected by secondary DHCP AP. Stopping
DHCP service on secondary.

Event Type

apDHCPFallbackDetected

Event Code

337

Severity

Informational

Attribute

”primaryServerMac”=“xx:xx:xx:xx:xx:xx”, ”apMac”=“xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Primary DHCP server [{primaryServerMac}] is up detected by secondary
DHCP server [{apMac}].

Description

This event occurs when the secondary DHCP AP detects that primary
DHCP AP is UP and stops DHCP service.

Secondary DHCP AP is down
Table 290. Secondary DHCP AP is down event
Event

Secondary DHCP AP is down detected by primary DHCP AP.

Event Type

apSecondaryDHCPAPDown

Event Code

338

Severity

Major

Attribute

”secondaryServerMac”=“xx:xx:xx:xx:xx:xx”,
”apMac”=“xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Secondary DHCP server [{secondaryServerMac}] is down detected by
primary DHCP server [{apMac}].

Description

This event occurs when the primary DHCP AP detects that the
secondary DHCP AP is down.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

272

Events Types
AP State Change Events

Secondary DHCP AP is up
Table 291. Secondary DHCP AP is up event
Event

Secondary DHCP AP is up detected by primary DHCP AP.

Event Type

apSecondaryDHCPAPUp

Event Code

339

Severity

Informational

Attribute

”secondaryServerMac”=“xx:xx:xx:xx:xx:xx”,
”apMac”=“xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Secondary DHCP server [{secondaryServerMac}] is up detected by
primary DHCP server [{primaryServerMac}].

Description

This event occurs when the primary DHCP AP detects that secondary
DHCP AP is UP.

Primary or secondary DHCP AP detects 90% of the
configured total IPs
Table 292. Primary or secondary DHCP AP detects 90% of the configured total IPs event
Event

Primary or secondary DHCP AP detects 90% of the configured total IPs

Event Type

apDHCPIPPoolMaxThresholdReached

Event Code

340

Severity

Warning

Attribute

"zoneName"="ZoneName", "poolId"="xxxx","vlanId"="1",
"allocatedIPNum"="5", "totalIPNum"="10",
"apMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

In zone [{zoneName}] DHCP IP pool [{poolId}] reached 90% threshold
detected by AP MAC [{apMac}]. VLAN ID: [{vlanId}] Allocated
IPs:[{allocatedIPNum}], Total IPs:[{totalIPNum}].

Description

This event occurs when the primary or secondary DHCP AP reports that
the IP pool has reached 90% of the total number of allocated IP
addresses.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

273

Events Types
AP State Change Events

Both primary and secondary DHCP server APs are
down
Table 293. Both primary and secondary DHCP server APs are down event
Event

Both primary and secondary DHCP server APs are down

Event Type

apDHCPServiceFailure

Event Code

341

Severity

Critical

Attribute

”primaryServerMac”=“xx:xx:xx:xx:xx:xx”,
“secondaryServerMac”=“xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

AP DHCP service failure. Both primary DHCP AP [{primaryServerMac}]
and secondary DHCP server AP [{secondaryServerMac}] are down.

Description

This event occurs when the controller detects that the primary and
secondary DHCP APs have failed.

AP NAT gateway IP failover detected for particular
VLAN pool
Table 294. AP NAT gateway IP failover detected for particular VLAN pool event
Event

AP NAT gateway IP failover detected for particular VLAN pool

Event Type

apNATFailoverDetected

Event Code

342

Severity

Major

Attribute

"natGatewayIP"=”10.1.2.2", "vlanId”=”2”,
”natGatewayMac”=“xx:xx:xx:xx:xx:xx”, “apMac”=”xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

NAT failover detected for [{natGatewayIP}], VLAN [{vlanId}], AP
[{natGatewayMac}]. Bringing up interface and switching traffic to AP
[{apMac}].

Description

This event occurs when any NAT gateway AP detects that a monitored
NAT gateway IP has failed.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

274

Events Types
AP State Change Events

AP NAT gateway IP fall back detected for particular
VLAN pool
Table 295. AP NAT gateway IP fall back detected for particular VLAN pool event
Event

AP NAT gateway IP fall back detected for particular VLAN pool

Event Type

apNATFallbackDetected

Event Code

343

Severity

Informational

Attribute

"vlanId"="1", ”natGatewayMac”=“xx:xx:xx:xx:xx:xx”,
“apMac”=“xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

NAT fallback detected for VLAN [{vlanId}] by AP [{apMac}]. Bringing
down interface and switching traffic to AP [{natGatewayMac}].

Description

This event occurs when any NAT gateway AP detects that other
monitored NAT gateway AP IP is up.

NAT VLAN capacity affected detected by NAT gateway
AP at zone due to three (3) consecutive NAT gateway
AP IPs are down for particular VLAN pool
Table 296. NAT VLAN capacity affected detected by NAT gateway AP at zone due to three (3)
consecutive NAT gateway AP IPs are down for particular VLAN pool event
Event

NAT VLAN capacity affected detected by NAT gateway AP at zone due
to three (3) consecutive NAT gateway AP IPs are down for particular
VLAN pool

Event Type

apNATVlanCapacityAffected

Event Code

344

Severity

Critical

Attribute

"natGatewayIP1"=192.168.10.2", "natGatewayIP2"=192.168.10.3",
"natGatewayIP3"=192.168.10.4","vlanId”=”2”,
"apMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

NAT VLAN capacity affected is detected by NAT gateway AP [{apMac}]
since three (3) consecutive NAT gateway IPs
[{natGatewayIP1&&natGatewayIP2&&natGatewayIP3}] are down. The
NAT traffic for some of the clients may get affected for VLAN [{vlanId}].

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

275

Events Types
AP State Change Events

Table 296. NAT VLAN capacity affected detected by NAT gateway AP at zone due to three (3)
consecutive NAT gateway AP IPs are down for particular VLAN pool event
Description

This event occurs when NAT VLAN capacity affected is detected by NAT
gateway AP at zone. This is due to three (3) consecutive NAT gateway
AP IP failure for a particular VLAN pool.

NAT VLAN capacity restored detected by NAT gateway
AP due to (at least) one out of the three (3) consecutive
NAT gateway AP IP were down is now up
Table 297. NAT VLAN capacity restored detected by NAT gateway AP due to (at least) one out
of the three (3) consecutive NAT gateway AP IP were down is now up event
Event

NAT VLAN capacity restored detected by NAT gateway AP due to (at
least) one out of the three (3) consecutive NAT gateway AP IP were down
is now up

Event Type

apNATVlanCapacityRestored

Event Code

345

Severity

Informational

Attribute

”natGatewayIP”=“192.168.10.2”, "apMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

NAT VLAN capacity restored detected by DHCP NAT AP [{apMac}] one
of the NAT gateway IP [{natGatewayIP}] is now up, out of three (3)
consecutive NAT gateway IPs which were down. The NAT traffic for
affected clients is restored back.

Description

This event occurs when the AP detects at least one of the three (3)
consecutive gateway APs IPs that had failed is now UP.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

276

Events Types
AP State Change Events

AP NAT failure detected by SZ due to three (3)
consecutive NAT gateway APs are down
Table 298. AP NAT failure detected by SZ due to three (3) consecutive NAT gateway APs are
down event
Event

AP NAT failure detected by SZ due to three (3) consecutive NAT gateway
APs are down

Event Type

apNATFailureDetectedbySZ

Event Code

346

Severity

Critical

Attribute

”apMac1”=“xx:xx:xx:xx:xx:xx”, ”apMac2”=“xx:xx:xx:xx:xx:xx”,
”apMac3”=“xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

NAT failure detected by SZ since three (3) consecutive NAT gateway IPs
are down AP1=[{apMac1}] AP2=[{apMac2}] AP3=[{apMac3}] (All
consecutive NAT APs are down in case of less than 3 NAT Gateway APs
configured). The NAT traffic for some of the clients may get affected for
the respective VLANs.

Description

This event occurs when the controller detects three (3) consecutive
failures of NAT server APs.

AP health high airtime utilization flag
Table 299. AP health high airtime utilization flag event
Event

AP health high airtime utilization flag

Event Type

apHealthAirUtilizationFlag

Event Code

347

Severity

Warning

Attribute

”apName”=“xxxxx”, ”apMac”=“xx:xx:xx:xx:xx:xx”,
”currentValue”=“xxxxx”,”configuredThreshold”=“xxxxx”, "radio" =
"X.XG"

Displayed on the web
interface

AP [{apName&&apMac}] flagged {{radio}} airtime utilization health
[{currentValue}] because it crossed the threshold
[{configuredThreshold}].

Description

This event occurs when an AP is flagged because the radio has crossed
the latency health threshold configured by the administrator.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

277

Events Types
AP State Change Events

AP health high airtime utilization clear
Table 300. AP health high airtime utilization clear event
Event

AP health high airtime utilization clear

Event Type

apHealthAirUtilizationClear

Event Code

348

Severity

Informational

Attribute

”apName”=“xxxxx”, ”apMac”=“xx:xx:xx:xx:xx:xx”,
”currentValue”=“xxxxx”,”configuredThreshold”=“xxxxx”,
"radio" = "X.XG"

Displayed on the web
interface

AP [{apName&&apMac}] cleared {{radio}} airtime utilization health
[{currentValue}], which is no longer past the threshold
[{configuredThreshold}].

Description

This event occurs when an AP's health flag is cleared because it is no
longer past the latency threshold configured by the administrator.

NOTE: Refer to AP State Change Alarms.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

278

Events Types
AP USB Events

AP USB Events
Following are the events related to AP USB (Universal Serial Bus).
• AP USB software package downloaded
• AP USB software package download failed

AP USB software package downloaded
Table 301. AP USB software package downloaded event
Event

AP USB software package downloaded

Event Type

apUsbSoftwarePackageDownloaded

Event Code

370

Severity

Informational

Attribute

“apMac="xx:xx:xx:xx:xx:xx", “usbSoftwareName="19d2-fff5(v1.0)"

Displayed on the web
interface

AP [{apName&&apMac}] downloaded USB software package
[{usbSoftwareName}] successfully.

Description

This event occurs when an AP successfully downloads a USB software
package.

AP USB software package download failed
Table 302. AP USB software package download failed event
Event

AP USB software package download failed

Event Type

apUsbSoftwarePackageDownloadFailed

Event Code

371

Severity

Major

Attribute

apMac="xx:xx:xx:xx:xx:xx", usbSoftwareName="19d2-fff5(v1.0)"

Displayed on the web
interface

AP [{apName&&apMac}] failed to download USB software package
[{usbSoftwareName}]

Description

This event occurs when the AP fails to download the USB software
package.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

279

Events Types
Authentication Events

Authentication Events
The following are the events related to authentication.
• Authentication server not reachable
• Unknown realm
• Authentication succeeded
• Authentication failed
• Pseudonym authentication succeeded
• Pseudonym authentication failed
• Fast re-authentication succeeded
• Fast re-authentication failed
• Authentication failed over to secondary
• Authentication fallback to primary
• AD/LDAP connected successfully
• AD/LDAP connectivity failure
• Bind fails with AD/LDAP
• Bind success with LDAP, but unable to find clear text password for the user
• RADIUS fails to connect to AD NPS server
• RADIUS fails to authenticate with AD NPS server
• Successfully established the TLS tunnel with AD/LDAP
• Fails to establish TLS tunnel with AD/LDAP

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

280

Events Types
Authentication Events

Authentication server not reachable
Table 303. Authentication server not reachable event
Event

Authentication server not reachable

Event Type

authSrvrNotReachable

Event Code

1601

Severity

Major

Attribute

"mvnoId"=12 "ctrlBladeMac"="aa:bb:cc:dd:ee:ff"
"srcProcess"="radiusd" "realm"="wlan.3gppnetwork.org"
"radProxyIp"="7.7.7.7" "authSrvrIp"="20.20.20.20"
"SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

Authentication Server [{authSrvrIp}] not reachable from Radius Proxy
[{radProxyIp}] on {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the primary or secondary authentication servers
are not reachable.

Unknown realm
NOTE: This event is not applicable to vSZ-H.
Table 304. Unknown realm event
Event

Unknown realm

Event Type

unknownRealm

Event Code

1603

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="radiusd"
"realm"="wlan.3gppnetwork.org"

Displayed on the web
interface

Realm [{realm}] could not be resolved to a AAA server

Description

This event occurs when the authentication realm resolution fails.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

281

Events Types
Authentication Events

Authentication succeeded
Table 305. Authentication succeeded event
Event

Authentication succeeded

Event Type

authSuccess

Event Code

1604

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"=" radiusd"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii" "ueImsi"="12345"
"ueMsisdn"="98787" "authType"="EAP-SIM/AKA"

Displayed on the web
interface

Authentication successful for UE with IMSI [{ueImsi}] and MSISDN
[{ueMsisdn}]. {produce.short.name} used is [{SCGMgmtIp}]

Description

This event occurs when the RADIUS accept is sent back to the AP. This
event applies only for TTG/PDG session.
Note: The attribute Permanent ID is used for authentication.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

282

Events Types
Authentication Events

Authentication failed
Table 306. Authentication failed event
Event

Authentication failed

Event Type

authFailed

Event Code

1605

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"=" radiusd"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787", "cause"=""
"authType"="EAP-SIM/AKA"

Displayed on the web
interface

Authentication failed for UE with IMSI [{ueImsi}] and MSISDN
[{ueMsisdn}]. Cause = [{cause}]. {produce.short.name} used is
[{SCGMgmtIp}]

Description

This event occurs when the RADIUS reject is sent back and the MSISDN is provided (if available).
Note: The attribute Permanent ID is used for authentication.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

283

Events Types
Authentication Events

Pseudonym authentication succeeded
NOTE: This event is not applicable to vSZ-H.
Table 307. Pseudonym authentication succeeded event
Event

Pseudonym authentication succeeded

Event Type

pseudonymAuthSuccess

Event Code

1606

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"=" radiusd"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787" "authType"="EAP-SIM/AKA"

Displayed on the web
interface

Pseudonym ID based authentication successful for UE with IMSI
[{ueImsi}] and MSISDN [{ueMsisdn}]. {produce.short.name} used is
[{SCGMgmtIp}]

Description

This event occurs when the RADIUS accepts message is sent back to
the AP. This event is applicable when the controller acts as a host AAA
server and is applicable only to TTG/PDG sessions.
Note: The attribute Pseudonym ID is used for authentication.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

284

Events Types
Authentication Events

Pseudonym authentication failed
NOTE: This event is not applicable to vSZ-H.
Table 308. Pseudonym authentication failed event
Event

Pseudonym authentication failed

Event Type

pseudonymAuthFailed

Event Code

1607

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1 "zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"=" radiusd"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787" "cause"=""
"authType"="EAP-SIM/AKA"

Displayed on the web
interface

Pseudonym ID based authentication failed for UE with IMSI [{ueImsi}]
and MSISDN [{ueMsisdn}]. Cause = [{cause}]. {produce.short.name}
used is [{SCGMgmtIp}]

Description

This event occurs when the RADIUS reject message is sent back for
pseudonym authentication. This event is applicable when the controller
acts as a host AAA server. The mobile subscriber integrated services
digital network number (MS-ISDN) is provided (if available).
Note: The attribute Pseudonym ID is used for authentication.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

285

Events Types
Authentication Events

Fast re-authentication succeeded
NOTE: This event is not applicable to vSZ-H.
Table 309. Fast re-authentication succeeded event
Event

Fast re-authentication succeeded

Event Type

fastReauthSuccess

Event Code

1608

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"=" radiusd"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii" "ueImsi"="12345"
"ueMsisdn"="98787" "authType"="EAP-SIM/AKA"

Displayed on the web
interface

Fast re-auth ID based authentication successful for UE with IMSI
[{ueImsi}] and MSISDN [{ueMsisdn}]. {produce.short.name} used is
[{SCGMgmtIp}]

Description

This event occurs after resending RADIUS accept message back to AP.
This event is applicable when, the controller acts as a hosted AAA server
and for TTG/PDG sessions.
Note: FastReauth ID is used for authentication.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

286

Events Types
Authentication Events

Fast re-authentication failed
NOTE: This event is not applicable to vSZ-H.
Table 310. Fast re-authentication failed event
Event

Fast re-authentication failed

Event Type

fastReauthFailed

Event Code

1609

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"=" radiusd"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii" "ueImsi"="12345"
"ueMsisdn"="98787" "cause"="" "authType"="EAPSIM/AKA"

Displayed on the web
interface

Fast re-auth ID based authentication failed for UE with IMSI [{ueImsi}]
and MSISDN [{ueMsisdn}]. Cause = [{cause}]. {produce.short.name}
used is [{SCGMgmtIp}]

Description

This event occurs when the RADIUS reject mesage is sent back for fast
reauthentication. This event applies when the controller acts as a host
AAA server. The MS-ISDN is provided (if available).
Note: Attribute FastReuathID is used for reauthentication.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

287

Events Types
Authentication Events

Authentication failed over to secondary
Table 311. Authentication failed over to secondary event
Event

Authentication failed over to secondary

Event Type

authFailedOverToSecondary

Event Code

1651

Severity

Major

Attribute

“mvnoId”=12 “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”
“srcProcess”=”radiusd” “realm”=
”wlan.mnc080.mcc405.3gppnetwork.org" “radProxyIp”=”7.7.7.7”
“primary"=”20.20.20.20” “secondary”=”30.30.30.30”
"SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

Radius Server Failed Over from Primary [{primary}] to Secondary
[{secondary}] on Radius Proxy [{radProxyIp}] on {produce.short.name}
[{SCGMgmtIp}]

Description

This event occurs when the secondary authentication RADIUS server
becomes available after the primary server becomes unreachable.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

288

Events Types
Authentication Events

Authentication fallback to primary
Table 312. Authentication fallback to primary event
Event

Authentication fallback to primary

Event Type

authFallbackToPrimary

Event Code

1652

Severity

Major

Attribute

“mvnoId”=12 “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”
“srcProcess”=”radiusd” “realm”=
”wlan.mnc080.mcc405.3gppnetwork.org" “radProxyIp”=”7.7.7.7”
“primary"=”20.20.20.20” “secondary”=”30.30.30.30”
"SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

Radius Server Fallback to Primary [{primary}] from Secondary
[{secondary}] on Radius Proxy [{radProxyIp}] on {produce.short.name}
[{SCGMgmtIp}]

Description

This event occurs when the authentication server failover recovery has
occurred.

AD/LDAP connected successfully
Table 313. AD/LDAP connected successfully event
Event

AD/LDAP connected successfully

Event Type

racADLDAPSuccess

Event Code

1751

Severity

Debug

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “mvnoId”=12,
“srcProcess”=”RAC”, “authSrvrIp”= “1.1.1.1”
"SCGMgmtIp"="2.2.2.2", “desc”=”Successful connection to AD/LDAP”

Displayed on the web
interface

[{srcProcess}] Connect to AD/LDAP[{authSrvrIp}] successfully from
SCG[{SCGMgmtIp}]

Description

This event occurs when the RADIUS connection to the AD/LDAP server
is successful.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

289

Events Types
Authentication Events

AD/LDAP connectivity failure
Table 314. AD/LDAP connectivity failure event
Event

AD/LDAP connectivity failure

Event Type

racADLDAPFail

Event Code

1752

Severity

Major

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “mvnoId”=12,
“srcProcess”=”RAC”, “authSrvrIp”=“1.1.1.1”, "SCGMgmtIp"="2.2.2.2"
“desc”= "Connection to AD/LDAP fails"

Displayed on the web
interface

[{srcProcess}] Connect to AD/LDAP[{authSrvrIp}] fails from
SCG[{SCGMgmtIp}]

Description

This event occurs when the RADIUS fails to connect to the AD/LDAP
server.

Bind fails with AD/LDAP
Table 315. Bind fails with AD/LDAP event
Event

Bind fails with AD/LDAP

Event Type

racADLDAPBindFail

Event Code

1753

Severity

Major

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “mvnoId”=12,
“srcProcess”=”RAC”, “authSrvrIp”= “1.1.1.1”, “username”=“testuser’
"SCGMgmtIp"="2.2.2.2", “desc”=”Bind to AD/LDAP fails”

Displayed on the web
interface

[{srcProcess}] Bind to AD/LDAP[{authSrvrIp}] fails from
SCG[{SCGMgmtIp}] for User[{userName}]

Description

This event occurs when the RADIUS binding to the AD/LDAP server fails.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

290

Events Types
Authentication Events

Bind success with LDAP, but unable to find clear text
password for the user
Table 316. Bind success with LDAP, but unable to find clear text password for the user event
Event

Bind success with LDAP but unable to find clear text password for the
user

Event Type

racLDAPFailToFindPassword

Event Code

1754

Severity

Major

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “mvnoId”=12,
“srcProcess”=”RAC”, “authSrvrIp”=“1.1.1.1”, “username”= “testuser’
"SCGMgmtIp"="2.2.2.2", “desc”=”Fail to find password”

Displayed on the web
interface

[{srcProcess}] failed to find password from LDAP [{authSrvrIp}] for
SCG[{SCGMgmtIp}] for User[{userName}]

Description

This event occurs when binding is successful with LDAP using root
credentials but the controller is unable to retrieve the clear text password
for the user.

RADIUS fails to connect to AD NPS server
Table 317. RADIUS fails to connect to AD NPS server event
Event

RADIUS fails to connect to AD NPS server

Event Type

racADNPSFail

Event Code

1755

Severity

Major

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “mvnoId”=12,
“srcProcess”=”RAC”, “authSrvrIp”=“1.1.1.1”, “username”=“testuser’
"SCGMgmtIp"="2.2.2.2", “desc”= ”Fails to connect to AD NPS server”

Displayed on the web
interface

[{srcProcess}] Fails to connect to AD NPS [{authSrvrIp}] from
SCG[{SCGMgmtIp}]

Description

This event occurs when RADIUS fails to connect to an AD NPS server.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

291

Events Types
Authentication Events

RADIUS fails to authenticate with AD NPS server
Table 318. RADIUS fails to authenticate with AD NPS server event
Event

RADIUS fails to authenticate with AD NPS server

Event Type

racADNPSFailToAuthenticate

Event Code

1756

Severity

Major

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “mvnoId”=12,
“srcProcess”=”RAC”, “authSrvrIp”=“1.1.1.1”, “username”=“testuser’
"SCGMgmtIp"="2.2.2.2", “desc”=”Fails to authenticate with AD NPS”

Displayed on the web
interface

[{srcProcess}] Fails to authenticate AD NPS[{authSrvrIp}] on SCG
[{SCGMgmtIp}] for User[{userName}]

Description

This event occurs when the RADIUS fails to authenticate with an AD
NPS server.

Successfully established the TLS tunnel with AD/LDAP
Table 319. Successfully established the TLS tunnel with AD/LDAP event
Event

Successfully established the TLS tunnel with AD/LDAP

Event Type

racADNPSFailToAuthenticate

Event Code

1761

Severity

Debug

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “mvnoId”=12,
“srcProcess”=”radiusd”, “authSrvrIp”=“1.1.1.1”, “authSrvrPort”=“636”
"SCGMgmtIp"="2.2.2.2",
“desc”=”Successfully established TLS Tunnel with LDAP/AD”

Displayed on the web
interface

[{srcProcess}] Established the TLS connection with AD/
LDAP[{authSrvrIp}] successfully from SCG[{SCGMgmtIp}]

Description

This event occurs when the TLS connection between the controller and
AD/LDAP is successfully established.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

292

Events Types
Authentication Events

Fails to establish TLS tunnel with AD/LDAP
Table 320. Fails to establish TLS tunnel with AD/LDAP event
Event

Fails to establish TLS tunnel with AD/LDAP

Event Type

racADLDAPTLSFailed

Event Code

1762

Severity

Major

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “mvnoId”=12
“srcProcess”=”radiusd”, “authSrvrIp”=“1.1.1.1”
“authSrvrPort”=“636”, “SCGMgmtIp“="2.2.2.2"
“desc”=”Fails to establish TLS Tunnel with LDAP/AD”

Displayed on the web
interface

[{srcProcess}] Establishs the TLS connection with AD/
LDAP[{authSrvrIp}] fails from SCG[{SCGMgmtIp}]

Description

This event occurs when the TLS connection between the controller and
AD/LDAP fails.

Auto Clearance

This event triggers the alarm 1762, which is auto cleared by the event
code 1761.

NOTE: Refer to Authentication Alarms.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

293

Events Types
Authorization Events

Authorization Events
The following are the events related to authorization (DM/CoA).
• DM received from AAA
• DM NACK sent to AAA
• DM sent to NAS
• DM NACK received from NAS
• CoA received from AAA
• CoA NACK sent to AAA
• CoA sent NAS
• CoA NAK received NAS
• CoA authorize only access reject
• CoA RWSG MWSG notification failure

DM received from AAA
Table 321. DM received from AAA event
Event

DM received from AAA

Event Type

dmRcvdAAA

Event Code

1641

Severity

Debug

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff"
"srcProcess"="radius" "userName"="user name" "radSrvrIp"="7.7.7.7"
"rmtRadSrvrIp"="40.40.40.40" "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

RADIUS DM received by RAC [{radSrvrIp}] from AAA [{rmtRadSrvrIp}]
for [{userName}]

Description

This event occurs when the radio access controller (RAC) receives a
disconnected message from the AAA server.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

294

Events Types
Authorization Events

DM NACK sent to AAA
Table 322. DM NACK sent to AAA event
Event

DM NACK sent to AAA

Event Type

dmNackSntAAA

Event Code

1642

Severity

Debug

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff"
"srcProcess"="radius" "userName"="user name" "radSrvrIp"="7.7.7.7"
"rmtRadSrvrIp"="40.40.40.40" "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

RADIUS DM NACK sent by RAC [{radSrvrIp}] to AAA [{rmtRadSrvrIp}]
for [{userName}]

Description

This event occurs when RAC sends a disconnected not acknowledged
message to the AAA server.

DM sent to NAS
Table 323. DM sent to NAS event
Event

DM sent to NAS

Event Type

dmSntNAS

Event Code

1643

Severity

Debug

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff"
"srcProcess"="radius" "userName"="user name" "radSrvrIp"="7.7.7.7"
"nasIp"="40.40.40.40" "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

RADIUS DM sent to NAS [{rmtRadSrvrIp}] by RAC [{radSrvrIp}] for
[{userName}]

Description

This event occurs when RAC sends a disconnected message to the
network access server [proxy of received disconnected message or the
disconnected message as initiated by the controller].

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

295

Events Types
Authorization Events

DM NACK received from NAS
Table 324. DM NACK received from NAS event
Event

DM NACK received from NAS

Event Type

dmNackRcvdNAS

Event Code

1644

Severity

Debug

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff"
"srcProcess"="radius" "userName"="user name" "radSrvrIp"="7.7.7.7"
"nasIp"="40.40.40.40" "SCGMgmtIp"="2.2.2.2", “cause”=””

Displayed on the web
interface

RADIUS DM NACK received by RAC [{radSrvrIp}] from NAS [{nasIp}] for
[{userName}]]

Description

This event occurs when the radio access control receives a disconnect
message, which is not acknowledged from the NAS server.

CoA received from AAA
Table 325. CoA received from AAA event
Event

CoA received from AAA

Event Type

coaRcvdAAA

Event Code

1645

Severity

Debug

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff"
"srcProcess"="radius" "userName"="user name" "radSrvrIp"="7.7.7.7"
"rmtRadSrvrIp"="40.40.40.40" "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

RADIUS CoA received by RAC [{radSrvrIp}] from AAA [{rmtRadSrvrIp}]
for [{userName}]

Description

This event occurs when radio access control receives a change of
authorization message from the AAA server.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

296

Events Types
Authorization Events

CoA NACK sent to AAA
Table 326. CoA NACK sent to AAA event
Event

CoA NACK sent to AAA

Event Type

coaNackSntAAA

Event Code

1646

Severity

Debug

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff"
"srcProcess"="radius" "userName"="user name" "radSrvrIp"="7.7.7.7"
"rmtRadSrvrIp"="40.40.40.40" "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

RADIUS CoA NACK sent by RAC [{radSrvrIp}] to AAA [{rmtRadSrvrIp}]
for [{userName}]

Description

This event occurs when radio access control sends a change of
authorization, not acknowledged to the AAA server.

CoA sent NAS
Table 327. CoA sent NAS event
Event

CoA sent NAS

Event Type

coaSentNas

Event Code

1647

Severity

Debug

Attribute

“mvnoId”=”12” “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”
“srcProcess”=”radiusd” “userName”=”abc@xyz.com”
“radSrvrIp”=”1.1.1.1” “nasIp”=”3.3.3.3” "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

CoA requests proxied/forwarded to NAS(AP) [{nasIp}].

Description

This event occurs when the controller forwards/proxy of change of
authorization to the NAS server.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

297

Events Types
Authorization Events

CoA NAK received NAS
Table 328. CoA NAK received NAS event
Event

CoA NAK received NAS

Event Type

coaNakRcvdNas

Event Code

1648

Severity

Debug

Attribute

“mvnoId”=”12” “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”
“srcProcess”=”radiusd” “userName”=”abc@xyz.com”
“radSrvrIp”=”1.1.1.1” “nasIp”=”3.3.3.3” "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

CoA NAK received from NAS(AP) for forwarded/proxied CoA
[{radSrvrIp}]

Description

This event occurs when a change of authorization, not acknowledged
is received from the NAS server.

CoA authorize only access reject
Table 329. CoA authorize only access reject event
Event

CoA authorize only access reject

Event Type

coaAuthorizeOnlyAccessReject

Event Code

1649

Severity

Critical

Attribute

"mvnoId"="12" "wlanId"="1","zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="radiusd"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"aaaSrvrIp"="2.2.2.2" "ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787","rmtRadSrvrIp"="40.40.40.40
"

Displayed on the web
interface

CoA Authorize Only unsuccessful for AAA Server [rmtRadSrvrIp] for UE
[ueMacAddr]

Description

This event occurs when the change of authorization is rejected.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

298

Events Types
Authorization Events

CoA RWSG MWSG notification failure
Table 330. CoA RWSG MWSG notification failure event
Event

CoA RWSG MWSG notification failure

Event Type

coaRWSGMWSGNotifFailure

Event Code

1650

Severity

Major

Attribute

mvnoId”=12 “wlanId”=1 “zoneId”=”10”
“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “srcProcess”=”radiusd”
“userName”=abc@xyz.com
“realm”=”wlan.mnc080.mcc405.3gppnetwork.org"
"SCGMgmtIp"="2.2.2.2" “apType” = “
“ueMacAddr”=”aa:bb:cc:gg:hh:ii”

Displayed on the web
interface

Session Modify MWSG-RWSG Notification Failure/No response
received

Description

This event occurs when the change of authorization in RADIUS /metro
wireless service gateway notification fails.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

299

Events Types
Control and Data Plane Interface

Control and Data Plane Interface
NOTE: This event is not applicable to vSZ-H.
Following are the events related to control and data plane events.
• DP connected
• GtpManager (DP) disconnected
• Session updated at DP
• Session update at DP failed
• Session deleted at DP
• Session delete at DP failed
• C2d configuration failed

DP connected
Table 331. DP connected event
Event

DP connected

Event Type

connectedToDblade

Event Code

1201

Severity

Informational

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”aut”,
“realm”=”NA”, “ctrlBladeIp”=”1.1.1.1”, "dataBladeIp"="3.3.3.3",
"SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

The connectivity between Control plane [{ctrlBladeIp}] and Data plane
[{dataBladeIp}] is established at {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the control plane completes the configuration
procedure successfully.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

300

Events Types
Control and Data Plane Interface

GtpManager (DP) disconnected
Table 332. GtpManager (DP) disconnected event
Event

GtpManager (DP) disconnected

Event Type

lostCnxnToDblade

Event Code

1202

Severity

Major

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”aut”,
“realm”=”NA”,“ctrlBladeIp”=”1.1.1.1”, "dataBladeIp"="3.3.3.3",
"SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

The connectivity between Control plane [{ctrlBladeIp}] and Data plane
[{dataBladeIp}] is lost at {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when either the transmission control protocol
connection is lost or when the control plane is unable to complete the
configuration procedure.

Auto Clearance

This event triggers the alarm 1202, which is auto cleared by the event
code 1201.

Session updated at DP
Table 333. Session updated at DP event
Event

Session updated at DP

Event Type

sessUpdatedAtDblade

Event Code

1205

Severity

Debug

Attribute

“mvnoId”=”12”, “wlanId”=”1”, “zoneId”=”10”, “srcProcess”=”aut”,
“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “realm”=”realm sent by UE”,
“ctrlBladeIp”=”1.1.1.1”, "dataBladeIp"="3.3.3.3",
"SCGMgmtIp"="2.2.2.2", “ueMacAddr”=”aa:bb:cc:gg:hh:ii”,
“ueImsi”=”12345”, “ueMsisdn”=”98787”

Displayed on the web
interface

TTG/PDG session for UE with IMSI [{ueImsi}] and MSISDN [{ueMsisdn}]
has been updated at Data plane [{dataBladeIp}] by Control plane
[{ctrlBladeIp}] at {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the session updates the request (C-D-SESSUPD-REQ) successfully.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

301

Events Types
Control and Data Plane Interface

Session update at DP failed
Table 334. Session update at DP failed event
Event

Session update at DP failed

Event Type

sessUpdateErrAtDblade

Event Code

1206

Severity

Debug

Attribute

“mvnoId”=”12”, “wlanId”=”1”, “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”,
“srcProcess”=”aut”, “zoneId”=”10”, “realm”=”realm sent by UE”,
“ctrlBladeIp”=”1.1.1.1”, "dataBladeIp"="3.3.3.3",
"SCGMgmtIp"="2.2.2.2", “ueMacAddr”=”aa:bb:cc:gg:hh:ii”,
“ueImsi”=”12345”, “ueMsisdn”=”98787”

Displayed on the web
interface

TTG/PDG session for UE with IMSI [{ueImsi}] and MSISDN [{ueMsisdn}]
has failed to update at Data plane [{dataBladeIp}] by Control plane
[{ctrlBladeIp}] at {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the session update request fails (C-D-SESSUPD-REQ). This is either due to a request timeout or a failed response.

Session deleted at DP
Table 335. Session deleted at DP event
Event

Session deleted at DP

Event Type

sessDeletedAtDblade

Event Code

1207

Severity

Debug

Attribute

“mvnoId”=”12”,“wlanId”=”1”“zoneId”=”10”,
“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”aut”,
“realm”=”realm sent by UE”, “ctrlBladeIp”=”1.1.1.1”,
"dataBladeIp"="3.3.3.3", "SCGMgmtIp"="2.2.2.2",
“ueMacAddr”=”aa:bb:cc:gg:hh:ii”, “ueImsi”=”12345”,
“ueMsisdn”=”98787”

Displayed on the web
interface

TTG/PDG session for UE with IMSI [{ueImsi}] and MSISDN [{ueMsisdn}]
has been deleted from Data plane [{dataBladeIp}] by Control plane
[{ctrlBladeIp}] at {produce.short.name} [{SCGMgmtIp}]

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

302

Events Types
Control and Data Plane Interface

Table 335. Session deleted at DP event
Description

This event occurs when the session delete request (C-D-SESS-DELREQ) is successfully acknowledged.

Session delete at DP failed
Table 336. Session delete at DP failed event
Event

Session delete at DP failed

Event Type

sessDeleteErrAtDblade

Event Code

1208

Severity

Debug

Attribute

“mvnoId”=”12”, “wlanId”=”1”, “zoneId”=”10”,
“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”aut”,
“realm”=”realm sent by UE”, “ctrlBladeIp”=”1.1.1.1”,
"dataBladeIp"="3.3.3.3", "SCGMgmtIp"="2.2.2.2",
“ueMacAddr”=”aa:bb:cc:gg:hh:ii”, “ueImsi”=”12345”,
“ueMsisdn”=”98787”

Displayed on the web
interface

TTG/PDG session for UE with IMSI [{ueImsi}] and MSISDN [{ueMsisdn}]
has failed to delete from Data plane [{dataBladeIp}] by Control plane
[{ctrlBladeIp}] at {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the session delete request (C-D-SESS-DELREQ) results in a timeout or a failed response.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

303

Events Types
Control and Data Plane Interface

C2d configuration failed
Table 337. C2d configuration failed event
Event

C2d configuration failed

Event Type

c2dCfgFailed

Event Code

1209

Severity

Warning

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”aut”, “realm”=”NA"
“ctrlBladeIp”=”1.1.1.1”, "dataBladeIp"="3.3.3.3",
"SCGMgmtIp"="2.2.2.2", “cause”=””

Displayed on the web
interface

Configuration [{cause}] from Control plane [{ctrlBladeIp}] failed to apply
on Data plane [{dataBladeIp}] at {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the configuration request (C-D-CFG-REQ)
results in a timeout or a failed response.

NOTE: Refer to Control and Data Plane Interface.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

304

Events Types
Client Events

Client Events
All client events from the AP will be appended with tenant ID ("tenantUUID":"xxxxx").
Following are the events related to client.
• Client authentication failed
• Client joined
• Client failed to join
• Client disconnected
• Client connection timed out
• Client authorization successfully
• Client authorization failed
• Client session expired
• Client roaming
• Client logged out
• 3rd party client join
• 3rd party client inactivity timeout
• 3rd party client authorization
• 3rd party client authorization failure
• 3rd party client session expiration
• 3rd party client roaming
• 3rd party client session logout
• Client roaming disconnected
• Client blocked
• Client grace period
• Onboarding registration succeeded
• Onboarding registration failed
• Remediation succeeded
• Remediation failed
• Force DHCP disconnected
• WDS device joined
• WDS device left
• Client is blocked because of barring UE rule

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

305

Events Types
Client Events

• Client is unblocked by barring UE rule
• Start CALEA mirroring client
• Stop CALEA mirroring client
• Wired client joined
• Wired client failed to join
• Wired client disconnected
• Wired client authorization successfully
• Wired client session expired

Client authentication failed
Table 338. Client authentication failed event
Event

Client authentication failed

Event Type

clientAuthFailure

Event Code

201

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "clientMac"="xx:xx:xx:xx:xx:xx",
"ssid"="xxxxx", "wlanId"="xxxxx", "userName"="xxxxx",“userId”=”uuid"

Displayed on the web
interface

Client [{userName||IP||clientMac}] failed to join WLAN [{ssid}] from AP
[{apName&&apMac}] due to authentication failure.

Description

This event occurs when the client fails to join a WLAN on the AP due to
an authentication failure. It also occurs when the MAC authentication
fails due to Access-Reject.

Client joined
Table 339. Client joined event
Event

Client joined

Event Type

clientJoin

Event Code

202

Severity

Informational

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”, “clientMac”=”xx:xx:xx:xx:xx:xx”,
“ssid”=”xxxxx”, “wlanId”=”xxxxx”, “userName”=”xxxxx”,
“clientIP”=”x.x.x.x”, “userId”=”uuid"

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

306

Events Types
Client Events

Table 339. Client joined event
Displayed on the web
interface

Client [{userName||IP||clientMac}] joined WLAN [{ssid}] from AP
[{apName&&apMac}].

Description

This event occurs when the client session joins a WLAN on an AP.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

307

Events Types
Client Events

Client failed to join
Table 340. Client failed to join event
Event

Client failed to join

Event Type

clientJoinFailure

Event Code

203

Severity

Informational

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”, “clientMac”=”xx:xx:xx:xx:xx:xx”,
“ssid”=”xxxxx”, “wlanId”=”xxxxx”, “userName”=”xxxxx”
“userId”=”uuid"

Displayed on the web
interface

Client [{userName||IP||clientMac}] failed to join WLAN [{ssid}] from AP
[{apName&&apMac}].

Description

This event occurs when the client fails to connect to a WLAN on an AP.
It also occurs as 802.1X authentication failure due to Access-Reject or
due to a communication problem between the authenticator and
supplicant.

Client disconnected
Table 341. Client disconnected event
Event

Client disconnected

Event Type

clientDisconnect

Event Code

204

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "clientMac"="xx:xx:xx:xx:xx:xx",
“ssid”=”xxxxx”, “assoicationTime"="600", “wlanId”=”xxxxx”,
“userName”=”xxxxx”, “clientIP”=”x.x.x.x”, “apName”=””,
“apLocation”=””, “username”=””, “osType”=””, “radio”=””,
“vlanId”=””, “sessionDuration”=””, “txBytes”=””, “rxBytes”=””,
“rssi”=””, “receivedSignalStrength”=””, “apGps”=””, “hostname”=””,
“encryption”=””, “disconnectReason”=””, “bssid”=””, “userId”=”uuid"

Displayed on the web
interface

Client [{userName||IP||clientMac}] disconnected from WLAN [{ssid}] on
AP [{apName&&apMac}]

Description

This event occurs when the client disconnects from a WLAN on an AP.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

308

Events Types
Client Events

Client connection timed out
Table 342. Client connection timed out event
Event

Client connection timed out

Event Type

clientInactivityTimeout

Event Code

205

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "clientMac"="xx:xx:xx:xx:xx:xx",
"ssid"="xxxxx", "assoicationTime"="600", "wlanId"="xxxxx",
"userName"="xxxxx", "clientIP"="x.x.x.x", "apName"="",
"apLocation"="", "username"="", "osType"="", "radio"="",
"vlanId"=, "sessionDuration"=, "txBytes"=, "rxBytes"=,
"rssi"="", "receivedSignalStrength"="", "apGps"="",
"hostname"="", "encryption"="",, “userId”=”uuid"

Displayed on the web
interface

Client [{userName||IP||clientMac}] disconnected from WLAN [{ssid}] on
AP [{apName&&apMac}] due to inactivity

Description

This event occurs when a client disconnects from a WLAN due to
inactivity.

Client authorization successfully
Table 343. Client authorization successfully event
Event

Client authorization successfully

Event Type

clientAuthorization

Event Code

206

Severity

Informational

Attribute

""apMac"="xx:xx:xx:xx:xx:xx", "clientMac"="xx:xx:xx:xx:xx:xx",
“ssid”=”xxxxx”, “wlanId”=”xxxxx”, “userName”=”xxxxx”,
“clientIP”=”x.x.x.x”, “userId”=”uuid"

Displayed on the web
interface

Client [{userName||IP||clientMac}] of WLAN [{ssid}] from AP
[{apName&&apMac}] was authorized.

Description

This event occurs when the client is authorized successfully.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

309

Events Types
Client Events

Client authorization failed
Table 344. Client authorization failed event
Event

Client authorization failed

Event Type

clientAuthorizationFailure

Event Code

207

Severity

Informational

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”, “clientMac”=”xx:xx:xx:xx:xx:xx”,
“ssid”=”xxxxx”, “wlanId”=”xxxxx”, “userName”=”xxxxx”,
“clientIP”=”x.x.x.x” “userId”=”uuid"

Displayed on the web
interface

Client [{userName||IP||clientMac}] of WLAN [{ssid}] from AP
[{apName&&apMac}] was not authorized.

Description

This event occurs when the client authorization fails.

Client session expired
Table 345. Client session expired event
Event

Client session expired

Event Type

clientSessionExpiration

Event Code

208

Severity

Informational

Attribute

“apMac"="xx:xx:xx:xx:xx:xx", "clientMac"="xx:xx:xx:xx:xx:xx",
“ssid”=”xxxxx”, “assoicationTime"="600", “wlanId”=”xxxxx”,
“userName”=”xxxxx”, “clientIP”=”x.x.x.x”,“apName”=””,
“apLocation”=””,“username”=””, “osType”=””,“radio”=””,“vlanId”="",
“sessionDuration”="", “txBytes”=””, “rxBytes”=””, “rssi”=””,
“receivedSignalStrength”=””, “apGps”=””, “hostname”=””,
“encryption”=””, “disconnectReason”=””, “bssid”=”” “userId”=”uuid"

Displayed on the web
interface

Client [{userName||IP||clientMac}] exceeded the session time limit.
Session terminated.

Description

This event occurs when the client exceeds the session time limit resulting
in a session termination.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

310

Events Types
Client Events

Client roaming
Table 346. Client roaming event
Event

Client roaming

Event Type

clientRoaming

Event Code

209

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "clientMac"="xx:xx:xx:xx:xx:xx",
“ssid”=”xxxxx”, “wlanId”=”xxxxx”, “userName”=”xxxxx”,
“clientIP”=”x.x.x.x” “userId”=”uuid"

Displayed on the web
interface

AP [{apName&&apMac}] radio [{toRadio}] detected client
[{userName||IP||clientMac}] in WLAN [{ssid}] roam from AP
[{fromApName&&fromApMac}].

Description

This event occurs when the AP radio detects a client has roamed from
one AP to another.

Client logged out
Table 347. Client logged out event
Event

Client logged out

Event Type

clientSessionLogout

Event Code

210

Severity

Informational

Attribute

“apMac"="xx:xx:xx:xx:xx:xx", "clientMac"="xx:xx:xx:xx:xx:xx",
“ssid”=”xxxxx”, “assoicationTime"="600", “wlanId”=”xxxxx”,
“userName”=”xxxxx”, “clientIP”=”x.x.x.x”, “apName”=””,
“apLocation”=””, “username”=””, “osType”=””, “radio”=””, “vlanId”="",
“sessionDuration”="", “txBytes”=””, “rxBytes”=””, “rssi”=””,
“receivedSignalStrength”=””, “apGps”=””, “hostname”=””,
“encryption”=””, “disconnectReason”=””, “bssid”=”” “userId”=”uuid"

Displayed on the web
interface

Client [{userName||IP||clientMac}] session logout.

Description

This event occurs when a client logs out.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

311

Events Types
Client Events

3rd party client join
NOTE: This event is not applicable to vSZ-H.
Table 348. 3rd party client join event
Event

3rd party client join

Event Type

3rdPtyClientJoin

Event Code

211

Severity

Informational

Attribute

“dpKey”=”xx:xx:xx:xx:xx:xx”, “clientMac”=”xx:xx:xx:xx:xx:xx”,
“clientIP”=”x.x.x.x”, “zoneUUID”=”xxxxxx”, “userId”=”uuid"

Displayed on the web
interface

3rd party client [{clientIP||clientMac}] joined Zone [{zoneName}] on DP
[{{dpName&&dpKey}}].

Description

This event occurs when a 3rd party client joins the AP zone session on
the data plane.

3rd party client inactivity timeout
NOTE: This event is not applicable to vSZ-H.
Table 349. 3rd party client inactivity timeout event
Event

3rd party client inactivity timeout

Event Type

3rdPtyClientInactivityTimeout

Event Code

212

Severity

Informational

Attribute

“dpKey”=”xx:xx:xx:xx:xx:xx”, “clientMac”=”xx:xx:xx:xx:xx:xx”,
“clientIP”=”x.x.x.x”, “zoneUUID”=”xxxxxx”, “userId”=”uuid"

Displayed on the web
interface

3rd party client [{clientIP||clientMac}] disconnected from Zone
[{zoneName}] on DP [{dpName&&dpKey}] due to inactivity.

Description

This event occurs when a 3rd party client disconnects from an AP zone
session on the data plane due to inactivity.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

312

Events Types
Client Events

3rd party client authorization
NOTE: This event is not applicable to vSZ-H.
Table 350. 3rd party client authorization event
Event

3rd party client authorization

Event Type

3rdPtyClientAuthorization

Event Code

213

Severity

Informational

Attribute

“dpKey”=”xx:xx:xx:xx:xx:xx”, “clientMac”=”xx:xx:xx:xx:xx:xx”,
“clientIP”=”x.x.x.x”, “zoneUUID”=”xxxxxx”, “userId”=”uuid"

Displayed on the web
interface

3rd Party client [{clientIP||clientMac}] of Zone [{zoneName}] on DP
[{{dpName&&dpKey}}] was authorized.

Description

This event occurs when the 3rd party client on an AP zone session is
authorized.

3rd party client authorization failure
NOTE: This event is not applicable to vSZ-H.
Table 351. 3rd party client authorization failure event
Event

3rd party client authorization failure

Event Type

3rdPtyClientAuthorizationFailure

Event Code

214

Severity

Informational

Attribute

“dpKey”=”xx:xx:xx:xx:xx:xx”, “clientMac”=”xx:xx:xx:xx:xx:xx”,
“clientIP”=”x.x.x.x”, “zoneUUID”=”xxxxxx”, “userId”=”uuid"

Displayed on the web
interface

3rd party client [{clientIP||clientMac}] of Zone [{zoneName}] on DP
[{{dpName&&dpKey}}] was not authorized.

Description

This event occurs when the 3rd party client on the AP zone session is
not authorized.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

313

Events Types
Client Events

3rd party client session expiration
NOTE: This event is not applicable to vSZ-H.
Table 352. 3rd party client session expiration event
Event

3rd party client session expiration

Event Type

3rdPtyClientSessionExpiration

Event Code

215

Severity

Informational

Attribute

“dpKey”=”xx:xx:xx:xx:xx:xx”, “clientMac”=”xx:xx:xx:xx:xx:xx”,
“clientIP”=”x.x.x.x”, “zoneUUID”=”xxxxxx”, “userId”=”uuid"

Displayed on the web
interface

3rd party client [{clientIP||clientMac}] of Zone [{zoneName}] on DP
[{dpName&&dpKey}] exceeded the session time limit. Session
terminated.

Description

This event occurs when the 3rd party client on the AP zone exceeds the
session time limit, resulting in session termination.

3rd party client roaming
NOTE: This event is not applicable to vSZ-H.
Table 353. 3rd party client roaming event
Event

3rd party client roaming

Event Type

3rdPtyClientRoaming

Event Code

216

Severity

Informational

Attribute

“dpKey”=”xx:xx:xx:xx:xx:xx”, “clientMac”=”xx:xx:xx:xx:xx:xx”,
“clientIP”=”x.x.x.x”, “zoneUUID”=”xxxxxx”, “userId”=”uuid"

Displayed on the web
interface

data plane [{dpName&&dpKey}] detected 3rd party client
[{clientIP||clientMac}] in Zone [{zoneName}] on DP
[{dpName||fromDpMac}].

Description

This event occurs when the data plane detects a 3rd party client in the
AP zone.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

314

Events Types
Client Events

3rd party client session logout
NOTE: This event is not applicable to vSZ-H.
Table 354. 3rd party client session logout event
Event

3rd party client session logout

Event Type

3rdPtyClientSessionLogout

Event Code

217

Severity

Informational

Attribute

“dpKey”=”xx:xx:xx:xx:xx:xx”, “clientMac”=”xx:xx:xx:xx:xx:xx”,
“clientIP”=”x.x.x.x”, “zoneUUID”=”xxxxxx”, “userId”=”uuid"

Displayed on the web
interface

3rd party client [{clientIP||clientMac}] of Zone [{zoneName}] on DP
[{dpName||dpKey}] occurred session logout.

Description

This event occurs when 3rd party client on AP zone data plane occurs.
This results in a session logs out.

Client roaming disconnected
Table 355. Client roaming disconnected event
Event

Client roaming disconnected

Event Type

smartRoamDisconnect

Event Code

218

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", “clientMac"="xx:xx:xx:xx:xx:xx",
"ssid"="xxxxx", "assoicationTime"="600", "wlanId"="xxxxx",
"userName"="xxxxx", "clientIP"="x.x.x.x","apName"="",
"apLocation"="", "username"="","osType"="", "radio"="",
"vlanId"=””,"sessionDuration"=””,"txBytes"=””, "rxBytes"=””, "rssi"="",
"receivedSignalStrength"="", "apGps"="", "hostname"="",
"encryption"="", "disconnectReason"="", "bssid"="",
"ni_rx_rssilo_cnt"="" , "ni_rx_tot_cnt"="" , "ns_rx_rssilo_cnt"="" ,
"ns_rx_tot_cnt"="" , "ni_tx_xput_lo_cnt"="" , "ni_tx_xput_lo_dur"="" ,
"Instantaneous rssi"="" , "Xput"="",“userId”=””uuid"

Displayed on the web
interface

Client [{userName||IP||clientMac}] disconnected from WLAN [{ssid}] on
AP [{apName&&apMac}] due to SmartRoam policy.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

315

Events Types
Client Events

Table 355. Client roaming disconnected event
Description

This event occurs when the client disconnects from the WLAN due to
a smart roam policy.

Client blocked
Table 356. Client blocked event
Event

Client blocked

Event Type

clientBlockByDeviceType

Event Code

219

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "clientMac"="xx:xx:xx:xx:xx:xx",
"deviceType"="xxxxx", "ssid"="xxxxx", "wlanId"="xxxxx",

Displayed on the web
interface

Client [{clientMac}] was recognized as [{deviceType}], and blocked by a
device policy in AP [{apMac}]

Description

This event occurs when a client is blocked by a device policy.

Client grace period
Table 357. Client grace period event
Event

Client grace period

Event Type

clientGracePeriod

Event Code

220

Severity

Informational

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”, “clientMac”=”xx:xx:xx:xx:xx:xx”,
“ssid”=”xxxxx”, “wlanId”=”xxxxx”, “userName”=”xxxxx”,
“clientIP”=”x.x.x.x”

Displayed on the web
interface

Client [{userName||clientIP||clientMac}] reconnects WLAN [{ssid}] on AP
[{apName&&apMac}] within grace period. No additional authentication
is required.

Description

This event occurs when the when the STa reconnects to a WLAN within
the grace period.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

316

Events Types
Client Events

Onboarding registration succeeded
Table 358. Onboarding registration succeeded event
Event

Onboarding registration succeeded

Event Type

onboardingRegistrationSuccess

Event Code

221

Severity

Informational

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”, “clientMac”=”xx:xx:xx:xx:xx:xx”,
“ssid”=”xxxxx”, “wlanId”=”xxxxx”, “userName”=”xxxxx”,
“clientIP”=”x.x.x.x”, “userId”=”uuid", “apLocation”=”xxxx”,
“groupName”=”xxxx”, “vlanId”=”xxxx”, “osType”=”xxxx”,
“userAgent”=”xxxx”

Displayed on the web
interface

Client [{userName||clientIP||clientMac}] of WLAN [{ssid}] on AP
[{apName&&apMac}] on boarding registration succeeded.

Description

This event occurs when the client on boarding registration is successful.

Onboarding registration failed
Table 359. Onboarding registration failed event
Event

Onboarding registration failed

Event Type

onboardingRegistrationFailure

Event Code

222

Severity

Informational

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”, “clientMac”=”xx:xx:xx:xx:xx:xx”,
“ssid”=”xxxxx”, “wlanId”=”xxxxx”, “userName”=”xxxxx”,
“clientIP”=”x.x.x.x”, “userId”=”uuid",“apLocation”=”xxxx”,
“groupName”=”xxxx”, “vlanId”=”xxxx”,
“osType”=”xxxx”,“userAgent”=”xxxx”,“reason”=”xxxxx”

Displayed on the web
interface

Client [{userName||clientIP||clientMac}] of WLAN [{ssid}] on AP
[{apName&&apMac}] on boarding registration failed because of
[{reason}].

Description

This event occurs when the client onboarding registration fails.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

317

Events Types
Client Events

Remediation succeeded
Table 360. Remediation succeeded event
Event

Remediation succeeded

Event Type

remediationSuccess

Event Code

223

Severity

Informational

Attribute

“remediationType”=“xxxxx”,“clientMac”=“xx:xx:xx:xx:xx:xx”,
“userName”=“xxxxx”, “userId”=“uuid”,“reason”=“xxxxx”

Displayed on the web
interface

Remediation of type [{remediationType}] finished successfully on client
[{clientIP||clientMac}] for user [{userName}].

Description

This event occurs when the client remediation is successful.

Remediation failed
Table 361. Remediation failed event
Event

Remediation failed

Event Type

remediationFailure

Event Code

224

Severity

Informational

Attribute

“remediationType”=“xxxxx”,“clientMac”=“xx:xx:xx:xx:xx:xx”,
“userName”=“xxxxx”, “userId”=“uuid”

Displayed on the web
interface

Remediation of type [{remediationType}] failed on client
[{clientIP||clientMac}] for user [{userName}].

Description

This event occurs when the client remediation fails.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

318

Events Types
Client Events

Force DHCP disconnected
Table 362. Force DHCP disconnected event
Event

Force DHCP disconnected

Event Type

forceDHCPDisconnect

Event Code

225

Severity

Informational

Attribute

“apMac”=“xx:xx:xx:xx:xx:xx”, “clientMac”=“xx:xx:xx:xx:xx:xx”,
“ssid”=“xxxxx”, “bssid”=“”, “wlanId”=“xxxxx”,
"tenantUUID"="xxxxx",“clientIP”=“x.x.x.x”,”apName”=““,”vlanId”=,
"radio"="", “encryption”=““,

Displayed on the web
interface

Client [{userName||IP||clientMac}] disconnected from WLAN [{ssid}] on
AP [{apName&&apMac}] due to force-dhcp.

Description

This event occurs when the client is disconnected from a WLAN due to
a force-DHCP trigger.

WDS device joined
Table 363. WDS device joined event
Event

WDS device joined

Event Type

wdsDeviceJoin

Event Code

226

Severity

Informational

Attribute

“apName”=“xxxxx”, “apMac”=“xx:xx:xx:xx:xx:xx”,
“clientMac”=“xx:xx:xx:xx:xx:xx”, “wdsDevicetMac”=“xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Device [{wdsDeviceMac}] sends traffic via Client [{clientMac}] in AP
[{apName&&apMac}].

Description

This event occurs when a subscriber device joins the network provided
by a Customer-Premises Equipment (CPE) of a client associated AP
through a wireless distribution system (WDS) mode.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

319

Events Types
Client Events

WDS device left
Table 364. WDS device left event
Event

WDS device left

Event Type

wdsDeviceLeave

Event Code

227

Severity

Informational

Attribute

“apName”=“xxxxx”, “apMac”=“xx:xx:xx:xx:xx:xx”,
“clientMac”=“xx:xx:xx:xx:xx:xx”, “wdsDevicetMac”=“xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Device [{wdsDeviceMac}] stops traffic via Client [{clientMac}] in AP
[{apName&&apMac}].

Description

This event occurs when a subscriber device leaves the network provided
by a CPE client associated to an AP through WDS.

Client is blocked because of barring UE rule
Table 365. Client is blocked because of barring UE rule event
Event

Client is blocked because of barring UE rule

Event Type

clientBlockByBarringUERule

Event Code

228

Severity

Informational

Attribute

“apMac”=“xx:xx:xx:xx:xx:xx”, “clientMac”=“xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Client [clientMac}] of WLAN [{ssid}] from AP [{apName&&apMac}] was
blocked because of barring UE rule.

Description

This event occurs when a client is temporally blocked by the UE barring
rule.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

320

Events Types
Client Events

Client is unblocked by barring UE rule
Table 366. Client is unblocked by barring UE rule event
Event

Client is unblocked by barring UE rule

Event Type

clientUnblockByBarringUERule

Event Code

229

Severity

Informational

Attribute

“apMac”=“xx:xx:xx:xx:xx:xx”, “clientMac”=“xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Client [clientMac}] of WLAN [{ssid}] from AP [{apName&&apMac}] was
unblocked

Description

This event occurs when a client is unblocked by the UE barring rule.

Start CALEA mirroring client
Table 367. Start CALEA mirroring client event
Event

Start CALEA mirroring client

Event Type

caleaMirroringStart

Event Code

230

Severity

Informational

Attribute

“userName”=“xxxxx”, “clientMac”=”xx:xx:xx:xx:xx:xx”, “ssid”=”xxxxx”,
“apName”=”xxxxx”, “apMac”=”xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Start CALEA mirroring client [{userName||IP||clientMac}] on WLAN
[{ssid}] from AP [{apName&&apMac}].

Description

This event occurs when CALEA is started for mirroring the client image.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

321

Events Types
Client Events

Stop CALEA mirroring client
Table 368. Stop CALEA mirroring client event
Event

Stop CALEA mirroring client

Event Type

caleaMirroringStop

Event Code

231

Severity

Informational

Attribute

“userName”=“xxxxx”, “clientMac”=”xx:xx:xx:xx:xx:xx”, “ssid”=”xxxxx”,
“apName”=”xxxxx”, “apMac”=”xx:xx:xx:xx:xx:xx”, ”authType”=”xxxxx”,
”txBytes”=”xxxxx”, ”rxBytes”=”xxxxx”

Displayed on the web
interface

Stop CALEA mirroring client [{userName||IP||clientMac}] on WLAN
[{ssid}] with authentication type [{authType}] from AP
[{apName&&apMac}]. TxBytes[{txBytes}], RxBytes[{rxBytes}].

Description

This event occurs when CALEA stops mirroring the client image.

Wired client joined
Table 369. Wired client joined event
Event

Wired client joined

Event Type

wiredClientJoin

Event Code

2802

Severity

Informational

Attribute

apMac”=“xx:xx:xx:xx:xx:xx”, ”clientMac”=“xx:xx:xx:xx:xx:xx”,
“ethProfileId”=“xxxxx”, "ethPort"="x", "iface"="xxxx",
"tenantUUID"="xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx",
"apName"="xxxx","vlanId"="x"

Displayed on the web
interface

Client [{userName||IP||clientMac}] joined LAN [{ethPort}] from AP
[{apName&&apMac}].

Description

This event occurs when a client joins the LAN AP.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

322

Events Types
Client Events

Wired client failed to join
Table 370. Wired client failed to join event
Event

Wired client failed to join

Event Type

wiredClientJoinFailure

Event Code

2803

Severity

Informational

Attribute

“apMac”=“xx:xx:xx:xx:xx:xx”, “clientMac”=“xx:xx:xx:xx:xx:xx”,
“ethProfileId”=“xxxxx”, "ethPort"="x", "iface"="xxxx",
“userName”=“xxxxx”,”userId”=“uuid”

Displayed on the web
interface

Client [{userName||IP||clientMac}] failed to join LAN [{ethPort}] from AP
[{apName&&apMac}].

Description

This event occurs when a client fails to join the LAN AP.

Wired client disconnected
Table 371. Wired client disconnected event
Event

Wired client disconnected

Event Type

wiredClientDisconnect

Event Code

2804

Severity

Informational

Attribute

apMac”=“xx:xx:xx:xx:xx:xx”, ”clientMac”=“xx:xx:xx:xx:xx:xx”,
“ethProfileId”=“xxxxx”, "ethPort"="x", "iface"="xxxx",
"tenantUUID"="xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx",
"apName"="xxxx","vlanId"="x","rxBytes"="x",
"txFrames"="x","txBytes"="x","disconnectTime"="x",
"sessionDuration"="x","disconnectReason"="x"

Displayed on the web
interface

Client [{userName||IP||clientMac}] disconnected from LAN [{ethPort}] on
AP [{apName&&apMac}].

Description

This event occurs when a client disconnects from the LAN AP.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

323

Events Types
Client Events

Wired client authorization successfully
Table 372. Wired client authorization successfully event
Event

Wired client authorization successfully

Event Type

wiredClientAuthorization

Event Code

2806

Severity

Informational

Attribute

apMac”=“xx:xx:xx:xx:xx:xx”, ”clientMac”=“xx:xx:xx:xx:xx:xx”,
“ethProfileId”=“xxxxx”, "ethPort"="x", "iface"="xxxx",
"tenantUUID"="xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxxxxxx","apName"="xxxx","vlanId"="x","userName"="xxxx"

Displayed on the web
interface

Client [{userName||IP||clientMac}] of LAN [{ethPort}] from AP
[{apName&&apMac}] was authorized.

Description

This event occurs when a client on WLAN AP is authorized.

Wired client session expired
Table 373. Wired client session expired event
Event

Wired client session expired

Event Type

wiredClientSessionExpiration

Event Code

2808

Severity

Informational

Attribute

apMac”=“xx:xx:xx:xx:xx:xx”, ”clientMac”=“xx:xx:xx:xx:xx:xx”,
“ethProfileId”=“xxxxx”, "ethPort"="x", "iface"="xxxx",
"tenantUUID"="xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx",
"apName"="xxxx","vlanId"="x","rxBytes"="x","txFrames"="x",
"txBytes"="x","disconnectTime"="x","sessionDuration"="x",
"disconnectReason"="x"

Displayed on the web
interface

Client [{userName||IP||clientMac}] exceeded the session time limit.
Session terminated.

Description

This event occurs when a client exceeds the session time limit, which
results in a session termination.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

324

Events Types
Cluster Events

Cluster Events
Following are the events related to clusters.

Cluster created successfully New node joined successfully

New node failed to join

Node removal completed

Node out of service

Node removal failed

Cluster in maintenance state Cluster back in service

Cluster backup completed

Cluster backup failed

Cluster restore completed

Cluster restore failed

Cluster node upgrade
completed

Entire cluster upgraded
successfully

Cluster upgrade failed

Cluster application stopped

Cluster application started

Cluster backup started

Cluster upgrade started

Cluster leader changed

Node bond interface down

Node bond interface up

Node IP address changed

Node physical interface down

Node physical interface up

Cluster node rebooted

NTP time synchronized

Cluster node shutdown

Cluster upload started

Cluster upload completed

Cluster upload failed

SSH tunnel switched

Cluster remove node started

Node back in service

Disk usage exceed threshold

Cluster out of service

Initiated moving APs in node Cluster upload vSZ-D firmware
to a new cluster
started

Cluster upload vSZ-D
firmware completed

Cluster upload vSZ-D
firmware failed

Cluster upload AP firmware started Cluster upload AP firmware
completed

Cluster upload AP firmware
failed

Cluster add AP firmware started

Cluster add AP firmware failed Cluster name is changed
Cluster upload KSP file
started

Cluster add AP firmware
completed
Unsync NTP time

Cluster upload KSP file completed Cluster upload KSP file failed

Configuration backup started Configuration backup succeeded Configuration backup failed
Configuration restore
succeeded

Configuration restore failed

AP Certificate Expired

AP Certificate Updated

Configuration restore started

Upgrade SSTable failed

Reindex elastic search
finished

Initiated APs contact APR

Node IPv6 address added

Node IPv6 address deleted

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

325

Events Types
Cluster Events

Cluster created successfully
Table 374. Cluster created successfully event
Event

Cluster created successfully

Event Type

clusterCreatedSuccess

Event Code

801

Severity

Informational

Attribute

“clusterName”=”xxx”, “nodeName”=”xxx”,
“nodeMac”=” xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Cluster [{clusterName}] created with node [{nodeName}]

Description

This event occurs when a cluster and a node are created.

New node joined successfully
Table 375. New node joined successfully event
Event

New node joined successfully

Event Type

newNodeJoinSuccess

Event Code

802

Severity

Informational

Attribute

“clusterName”=”xxx”, “nodeName”=”xxx”,
“nodeMac”=” xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

New node [{nodeName}] joined cluster [{clusterName}]

Description

This event occurs when a node joins a cluster session.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

326

Events Types
Cluster Events

New node failed to join
Table 376. New node failed to join event
Event

New node failed to join

Event Type

newNodeJoinFailed

Event Code

803

Severity

Critical

Attribute

“clusterName”=”xxx”, “nodeName”=”xxx”,
“nodeMac”=” xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

New node [{nodeName}] failed to join cluster [{clusterName}]

Description

This event occurs when a node fails to join a cluster session. The
controller web interface displays the error message.

Auto Clearance

This event triggers the alarm 801, which is auto cleared by the event
code 802.

Node removal completed
Table 377. Node removal completed event
Event

Node removal completed

Event Type

removeNodeSuccess

Event Code

804

Severity

Informational

Attribute

“clusterName”=”xxx”, “nodeName”=”xxx”,
“nodeMac”=” xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Node [{nodeName}] removed from cluster [{clusterName}]

Description

This event occurs when a node is removed from the cluster session.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

327

Events Types
Cluster Events

Node removal failed
Table 378. Node removal failed event
Event

Node removal failed

Event Type

removeNodeFailed

Event Code

805

Severity

Major

Attribute

“clusterName”=”xxx”, “nodeName”=”xxx”,
“nodeMac”=” xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Node [{nodeName}] failed to remove from cluster [{clusterName}].

Description

This event occurs when a node cannot be removed from the cluster.

Auto Clearance

This event triggers the alarm 802, which is auto cleared by the event
code 804.

Node out of service
Table 379. Node out of service event
Event

Node out of service

Event Type

nodeOutOfService

Event Code

806

Severity

Critical

Attribute

“clusterName”=”xxx”, “nodeName”=”xxx”,
“nodeMac”=” xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Node [{nodeName}] in cluster [{clusterName}] is out of service.
Reason:[{reason}].

Description

This event occurs when a node is out of service.

Auto Clearance

This event triggers the alarm 803, which is auto cleared by the event
code 835.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

328

Events Types
Cluster Events

Cluster in maintenance state
Table 380. Cluster in maintenance state event
Event

Cluster in maintenance state

Event Type

clusterInMaintenanceState

Event Code

807

Severity

Critical

Attribute

“clusterName”=”xxx”

Displayed on the web
interface

[{clusterName}] is in maintenance state

Description

This event occurs when a node is in maintenance state.

Auto Clearance

This event triggers the alarm 804, which is auto cleared by the event
code 808.

Cluster back in service
Table 381. Cluster back in service event
Event

Cluster back in service

Event Type

clusterBackToInService

Event Code

808

Severity

Informational

Attribute

“clusterName”=”xxx”

Displayed on the web
interface

[{clusterName}] is now in service

Description

This event occurs when a cluster is back in service.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

329

Events Types
Cluster Events

Cluster backup completed
Table 382. Cluster backup completed event
Event

Cluster backup completed

Event Type

backupClusterSuccess

Event Code

809

Severity

Informational

Attribute

“clusterName”=”xxx”

Displayed on the web
interface

Cluster [{clusterName}] backup completed

Description

This event occurs when a cluster backup is complete.

Cluster backup failed
Table 383. Cluster backup failed event
Event

Cluster backup failed

Event Type

backupClusterFailed

Event Code

810

Severity

Major

Attribute

“clusterName”=”xxx”

Displayed on the web
interface

Cluster [{clusterName}] backup failed. Reason[{reason}].

Description

This event occurs when a cluster backup fails.

Auto Clearance

This event triggers the alarm 805, which is auto cleared by the event
code 809.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

330

Events Types
Cluster Events

Cluster restore completed
Table 384. Cluster restore completed event
Event

Cluster restore completed

Event Type

restoreClusterSuccess

Event Code

811

Severity

Informational

Attribute

"nodeName”=”xxx”, "clusterName"="xxx",

Displayed on the web
interface

Node [{nodeName}] in cluster [{clusterName}] restore completed

Description

This event occurs when restoration of a node to a cluster is successful.

Cluster restore failed
Table 385. Cluster restore failed event
Event

Cluster restore failed

Event Type

restoreClusterFailed

Event Code

812

Severity

Major

Attribute

“clusterName”=”xxx”

Displayed on the web
interface

Cluster [{clusterName}] restore failed. Reason [{reason}].

Description

This event occurs when restoration of a node in a cluster fails.

Auto Clearance

This event triggers the alarm 806, which is auto cleared by the event
code 811.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

331

Events Types
Cluster Events

Cluster node upgrade completed
Table 386. Cluster node upgrade completed event
Event

Cluster node upgrade completed

Event Type

upgradeClusterNodeSuccess

Event Code

813

Severity

Informational

Attribute

clusterName”=”xxx”, “nodeName”=”xxx”,
“nodeMac”=” xx:xx:xx:xx:xx:xx”, "fromVersion"="x.x",
"toVersion"="x.x"

Displayed on the web
interface

Node [{nodeName}] in cluster [{clusterName}] upgraded from
[{fromVersion}] to [{toVersion}]

Description

This event occurs when version upgrade of a node is successful.

Entire cluster upgraded successfully
Table 387. Entire cluster upgraded successfully event
Event

Entire cluster upgraded successfully

Event Type

upgradeEntireClusterSuccess

Event Code

814

Severity

Informational

Attribute

clusterName”=”xxx”, "fromVersion"="x.x", "toVersion"="x.x"

Displayed on the web
interface

Cluster [{clusterName}] upgraded from [{fromVersion}] to [{toVersion}].

Description

This event occurs when version upgrade of a cluster is successful.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

332

Events Types
Cluster Events

Cluster upgrade failed
Table 388. Cluster upgrade failed event
Event

Cluster upgrade failed

Event Type

upgradeClusterFailed

Event Code

815

Severity

Major

Attribute

“clusterName”=”xxx”, “nodeName”=”xxx”,
“nodeMac”=” xx:xx:xx:xx:xx:xx”, "fromVersion"="x.x", "toVersion"="x.x"

Displayed on the web
interface

Cluster [{clusterName}] could not be upgraded from [{fromVersion}] to
[{toVersion}].

Description

This event occurs when the version upgrade of a cluster fails.

Auto Clearance

This event triggers the alarm 807, which is auto cleared by the event
code 814.

Cluster application stopped
Table 389. Cluster application stopped event
Event

Cluster application stopped

Event Type

clusterAppStop

Event Code

816

Severity

Critical

Attribute

“appName”=”xxxx”, “nodeName”=”xxx”,
“nodeMac”=” xx:xx:xx:xx:xx:xx”,

Displayed on the web
interface

Application [{appName}] on node [{nodeName}] stopped

Description

This event occurs when an application on node is stopped.

Auto Clearance

This event triggers the alarm 808, which is auto cleared by the event
code 817.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

333

Events Types
Cluster Events

Cluster application started
Table 390. Cluster application started event
Event

Cluster application started

Event Type

clusterAppStart

Event Code

817

Severity

Informational

Attribute

“appName”=”xxxx”, “nodeName”=”xxx”,
“nodeMac”=” xx:xx:xx:xx:xx:xx”,

Displayed on the web
interface

Application [{appName}] on node [{nodeName}] started

Description

This event occurs when an application on node starts.

Cluster backup started
Table 391. Cluster backup started event
Event

Cluster backup started

Event Type

clusterBackupStart

Event Code

818

Severity

Informational

Attribute

“clusterName”=”xxx”, “nodeName”=”xxx”,
“nodeMac”=” xx:xx:xx:xx:xx:xx”,

Displayed on the web
interface

Starting backup in cluster[{clusterName}]...

Description

This event occurs when a backup for a node commences.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

334

Events Types
Cluster Events

Cluster upgrade started
Table 392. Cluster upgrade started event
Event

Cluster upgrade started

Event Type

clusterUpgradeStart

Event Code

819

Severity

Informational

Attribute

“clusterName”=”xxx”, “nodeName”=”xxx”, “nodeMac”=”
xx:xx:xx:xx:xx:xx”,

Displayed on the web
interface

Starting upgrade in cluster[{clusterName}]

Description

This event occurs when an upgrade for a node commences.

Cluster leader changed
Table 393. Cluster leader changed event
Event

Cluster leader changed

Event Type

clusterLeaderChanged

Event Code

820

Severity

Informational

Attribute

“clusterName”=”xxx”, “nodeName”=”xxx”,
“nodeMac”=” xx:xx:xx:xx:xx:xx”,

Displayed on the web
interface

Node [{nodeName}] in cluster [{clusterName}] promoted to leader

Description

This event occurs when a node is changed to a lead node.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

335

Events Types
Cluster Events

Node bond interface down
Table 394. Node bond interface down event
Event

Node bond interface down

Event Type

nodeBondInterfaceDown

Event Code

821

Severity

Major

Attribute

“nodeMac”=” xx:xx:xx:xx:xx:xx”, “ifName”=”xxxx”

Displayed on the web
interface

Network interface [{networkInterface||ifName}] on node [{nodeName}]
is down.

Description

This event occurs when the network interface of a node is down.

Auto Clearance

This event triggers the alarm 809, which is auto cleared by the event
code 822.

Node bond interface up
Table 395. Node bond interface up event
Event

Node bond interface up

Event Type

nodeBondInterfaceUp

Event Code

822

Severity

Informational

Attribute

“nodeName”=”xxx”, “nodeMac”=” xx:xx:xx:xx:xx:xx”, “ifName”=”xxxx”

Displayed on the web
interface

Network interface [{networkInterface||ifName}] on node [{nodeName}]
is up.

Description

This event occurs when the network interface of a node is up.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

336

Events Types
Cluster Events

Node IP address changed
Table 396. Node IP address changed event
Event

Node IP address changed

Event Type

nodeIPChanged

Event Code

823

Severity

Informational

Attribute

“nodeName”=”xxx”, “nodeMac”=” xx:xx:xx:xx:xx:xx”, “ifName”=”xxxx”,
“ip”=”xxx.xxx.xxx.xxx”

Displayed on the web
interface

IP address of network interface [{networkInterface||ifName}] on node
[{nodeName}] changed to [{ip}].

Description

This event occurs when the node’s network interface IP address
changes.

Node physical interface down
Table 397. Node physical interface down event
Event

Node physical interface down

Event Type

nodePhyInterfaceDown

Event Code

824

Severity

Critical

Attribute

“nodeName”=”xxx”, “nodeMac”=” xx:xx:xx:xx:xx:xx”, “ifName”=”xxxx”

Displayed on the web
interface

Physical network interface [{networkInterface||ifName}] on node
[{nodeName}] is down.

Description

This event occurs when the node’s physical interface is down.

Auto Clearance

This event triggers the alarm 810, which is auto cleared by the event
code 825.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

337

Events Types
Cluster Events

Node physical interface up
Table 398. Node physical interface up event
Event

Node physical interface up

Event Type

nodePhyInterfaceUp

Event Code

825

Severity

Informational

Attribute

“nodeMac”=” xx:xx:xx:xx:xx:xx”, “ifName”=”xxxx”

Displayed on the web
interface

Physical network interface [{networkInterface||ifName}] on node
[{nodeName}] is up.

Description

This event occurs when the node’s physical interface is up.

Cluster node rebooted
Table 399. Cluster node rebooted event
Event

Cluster node rebooted

Event Type

nodeRebooted

Event Code

826

Severity

Major

Attribute

“nodeName”=”xxx”, “nodeMac”=” xx:xx:xx:xx:xx:xx”,
“clusterName”=”xxx”,

Displayed on the web
interface

Node [{nodeName}] in cluster [{clusterName}] rebooted

Description

This event occurs when the node belonging to a cluster reboots.

Auto Clearance

This event triggers the alarm 811, which is auto cleared by the event
code 826.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

338

Events Types
Cluster Events

NTP time synchronized
Table 400. NTP time synchronized event
Event

NTP time synchronized

Event Type

ntpTimeSynched

Event Code

827

Severity

Informational

Attribute

“nodeName”=”xxx”, “nodeMac”=” xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Date and time settings on node [{nodeName}] synchronized with NTP
server

Description

This event occurs when the date and time settings of a node are
synchronized with the NTP server.

Cluster node shutdown
Table 401. Cluster node shutdown event
Event

Cluster node shutdown

Event Type

nodeShutdown

Event Code

828

Severity

Major

Attribute

“nodeName"="xxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Node [{nodeName}] has been shut down

Description

This event occurs when the node is shut down.

Auto Clearance

This event triggers the alarm 813, which is auto cleared by the event
code 826.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

339

Events Types
Cluster Events

Cluster upload started
Table 402. Cluster upload started event
Event

Cluster upload started

Event Type

clusterUploadStart

Event Code

830

Severity

Informational

Attribute

"clusterName"=”xxx”

Displayed on the web
interface

Starting upload in cluster [{clusterName}].

Description

This event occurs when the cluster upload process starts.

Cluster upload completed
Table 403. Cluster upload completed event
Event

Cluster upload completed

Event Type

uploadClusterSuccess

Event Code

831

Severity

Informational

Attribute

"clusterName"=”xxx”

Displayed on the web
interface

Cluster [{clusterName}] upload completed

Description

This event occurs when the cluster upload process is successful.

Cluster upload failed
Table 404. Cluster upload failed event
Event

Cluster upload failed

Event Type

uploadClusterFailed

Event Code

832

Severity

Major

Attribute

"clusterName"=”xxx”, "reason"=”xxx”

Displayed on the web
interface

Cluster [{clusterName}] upload failed. Reason:[{reason}]

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

340

Events Types
Cluster Events

Table 404. Cluster upload failed event
Description

This event occurs when the cluster upload process fails.

SSH tunnel switched
Table 405. SSH tunnel switched event
Event

SSH tunnel switched

Event Type

sshTunnelSwitched

Event Code

833

Severity

Major

Attribute

"clusterName"="xx", "nodeName"="xx",
"nodeMac"="xx.xx.xx.xx.xx.xx", "wsgMgmtIp"="xx.xx.xx.xx",
"status"="ON->OFF", "sourceBladeUUID"="054ee469"

Displayed on the web
interface

Node [{nodeName}] SSH tunnel switched [{status}]

Description

This event occurs when the SSH tunnel is switched.

Cluster remove node started
Table 406. Cluster remove node started event
Event

Cluster remove node started

Event Type

removeNodeStarted

Event Code

834

Severity

Informational

Attribute

"clusterName"=”xxx”, "nodeName" =”xxx”,
"nodeMac"=”xx:xx:xx:xx:xx”

Displayed on the web
interface

Start to remove node [{nodeName}] from cluster [{clusterName}]

Description

This event occurs when the node removal from a cluster is started.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

341

Events Types
Cluster Events

Node back in service
Table 407. Node back in service event
Event

Node back in service

Event Type

nodeBackToInService

Event Code

835

Severity

Informational

Attribute

"clusterName"="xx", "nodeName" =”xxx”, "nodeMac"=”xx:xx:xx:xx:xx”

Displayed on the web
interface

Node [{nodeName}] in cluster [{clusterName}] is in service

Description

This event occurs when a node status changes to 'in service'.

Disk usage exceed threshold
Table 408. Disk usage exceed threshold
Event

Disk usage exceed threshold

Event Type

diskUsageExceed

Event Code

838

Severity

Critical

Attribute

"nodeName"="xx", "status"="xx"

Displayed on the web
interface

The disk usage of node [{nodeName}] is over {status}%.

Description

This event occurs when the disk usage exceeds the threshold limit of
96%. For event 838, the threshold is 95%.

Auto Clearance

This event triggers the alarm 834, which is auto cleared by the event
code 838.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

342

Events Types
Cluster Events

Cluster out of service
Table 409. Cluster out of service event
Event

Cluster out of service

Event Type

clusterOutOfService

Event Code

843

Severity

Critical

Attribute

"clusterName"="xx"

Displayed on the web
interface

Cluster [{clusterName}] is out of service.

Description

This event occurs when the cluster is out of service.

Auto Clearance

This event triggers the alarm 843, which is auto cleared by the event
code 808.

Initiated moving APs in node to a new cluster
Table 410. Initiated moving APs in node to a new cluster event
Event

Initiated moving APs in node to a new cluster

Event Type

clusterInitiatedMovingAp

Event Code

844

Severity

Informational

Attribute

"nodeName"="xxx"
"clusterName"="xxx"

Displayed on the web
interface

Initiated moving APs in node [{nodeName}] of cluster [{clusterName}] to
a new cluster.

Description

This event occurs when the command to move the APs in the node to
another cluster is received.

NOTE: Events 845, 846 and 847 are not applicable to SCG.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

343

Events Types
Cluster Events

Cluster upload vSZ-D firmware started
Table 411. Cluster upload vSZ-D firmware started event
Event

Cluster upload vSZ-D firmware started

Event Type

clusterUploadVDPFirmwareStart

Event Code

845

Severity

Informational

Attribute

"clusterName"="xx"

Displayed on the web
interface

Starting upload vSZ-D firmware in cluster [{clusterName}]

Description

This event occurs when the cluster starts and uploads vSZ-data plane
firmware.

Cluster upload vSZ-D firmware completed
Table 412. Cluster upload vSZ-D firmware completed event
Event

Cluster upload vSZ-D firmware completed

Event Type

uploadClusterVDPFirmwareSuccess

Event Code

846

Severity

Informational

Attribute

"clusterName"="xxx" "status"="StartTime:yyyy-MM-dd hh:mm:ss,
EndTime:yyyy-MM-dd hh:mm:ss, Duration:hh:mm:ss"

Displayed on the web
interface

Cluster [{clusterName}] upload vSZ-D firmware completed. [{status}]

Description

This event occurs when vSZ Data Plane firmware upload for a cluster is
completed successfully.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

344

Events Types
Cluster Events

Cluster upload vSZ-D firmware failed
Table 413. Cluster upload vSZ-D firmware failed event
Event

Cluster upload vSZ-D firmware failed

Event Type

uploadClusterVDPFirmwareFailed

Event Code

847

Severity

Informational

Attribute

"reason"="xxx", "clusterName"="xxx"

Displayed on the web
interface

Cluster [{clusterName}] upload vSZ-D firmware failed.
Reason:[{reason}].

Description

This event occurs when the cluster upload process of vSZ-data plane
firmware fails.

Cluster upload AP firmware started
Table 414. Cluster upload AP firmware started event
Event

Cluster upload AP firmware started

Event Type

clusterUploadAPFirmwareStart

Event Code

848

Severity

Informational

Attribute

"clusterName"="xxx"

Displayed on the web
interface

Starting upload AP firmware in cluster [{clusterName}]

Description

This event occurs when the cluster upload process to the AP firmware
starts.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

345

Events Types
Cluster Events

Cluster upload AP firmware completed
Table 415. Cluster upload AP firmware completed event
Event

Cluster upload AP firmware completed

Event Type

clusterUploadAPFirmwareSuccess

Event Code

849

Severity

Informational

Attribute

"clusterName"="xxx"

Displayed on the web
interface

Cluster [{clusterName}] upload AP firmware completed.

Description

This event occurs when the cluster upload process to the AP firmware
is successful.

Cluster upload AP firmware failed
Table 416. Cluster upload AP firmware failed event
Event

Cluster upload AP firmware failed

Event Type

clusterUploadAPFirmwareFailed

Event Code

850

Severity

Major

Attribute

"reason"="xxx", "clusterName"="xxx"

Displayed on the web
interface

Cluster [{clusterName}] upload AP firmware failed. Reason:[{reason}].

Description

This event occurs when the cluster upload process to the AP firmware
fails.

Auto Clearance

This event triggers the alarm 850, which is auto cleared by the event
code 851.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

346

Events Types
Cluster Events

Cluster add AP firmware started
Table 417. Cluster add AP firmware started event
Event

Cluster add AP firmware started

Event Type

clusterAddAPFirmwareStart

Event Code

851

Severity

Informational

Attribute

"clusterName"="xxx"

Displayed on the web
interface

Starting add AP firmware in cluster [{clusterName}]

Description

This event occurs when the cluster add process to the AP firmware
process starts.

Cluster add AP firmware completed
Table 418. Cluster add AP firmware completed event
Event

Cluster add AP firmware completed

Event Type

clusterAddAPFirmwareSuccess

Event Code

852

Severity

Informational

Attribute

"clusterName"="xxx"

Displayed on the web
interface

Cluster [{clusterName}] add AP firmware completed.

Description

This event occurs when the cluster add process to the AP firmware is
successful.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

347

Events Types
Cluster Events

Cluster add AP firmware failed
Table 419. Cluster add AP firmware failed event
Event

Cluster add AP firmware failed

Event Type

clusterAddAPFirmwareFailed

Event Code

853

Severity

Major

Attribute

"reason"="xxx”, "clusterName"="xxx"

Displayed on the web
interface

Cluster [{clusterName}] add AP firmware failed. Reason:[{reason}].

Description

This event occurs when the cluster add process to the AP firmware fails.

Auto Clearance

This event triggers the alarm 853, which is auto cleared by the event
code 852.

Cluster name is changed
Table 420. Cluster name is changed event
Event

Cluster name is changed

Event Type

clusterNameChanged

Event Code

854

Severity

Major

Attribute

"clusterName"="xxx"

Displayed on the web
interface

Cluster name is changed to [{clusterName}]

Description

This event occurs when the cluster node name is modified. By enabling
email and SNMP notification in the controller user interface
(Configuration > System > Event Management) of the event, SNMP
trap and email will be generated on successful cluster-name
modification.
Cluster name change will fail if any node in either a two, three or four
node cluster is out of service. For example, if in a three node cluster, any
one node is powered off or the Ethernet cable is unplugged, cluster
name change will fail.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

348

Events Types
Cluster Events

Unsync NTP time
Table 421. Unsync NTP time event
Event

Unsync NTP time

Event Type

unsyncNTPTime

Event Code

855

Severity

Major

Attribute

"reason"="xxx", "clusterName"="xxx, "status"="xxx"

Displayed on the web
interface

Node [{nodeName}] time is not synchronized because of [{reason}]. The
time difference is [{status}] seconds.

Description

This event occurs when the cluster time is not synchronized.

Cluster upload KSP file started
Table 422. Cluster upload KSP file started event
Event

Cluster upload KSP file started

Event Type

clusterUploadKspFileStart

Event Code

856

Severity

Informational

Attribute

"clusterName"="xxx,

Displayed on the web
interface

Cluster [{clusterName}] upload KSP file completed.

Description

This event occurs when the cluster starts the upload process of the
ksp file.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

349

Events Types
Cluster Events

Cluster upload KSP file completed
Table 423. Cluster upload KSP file completed event
Event

Cluster upload KSP file completed

Event Type

clusterUploadKspFileSuccess

Event Code

857

Severity

Informational

Attribute

"clusterName"="xxx

Displayed on the web
interface

Starting upload KSP file in cluster [{clusterName}]

Description

This event occurs when the cluster uploads the ksp file successfully.

Cluster upload KSP file failed
Table 424. Cluster upload KSP file failed event
Event

Cluster upload KSP file failed

Event Type

clusterUploadKspFileFailed

Event Code

858

Severity

Major

Attribute

"clusterName"="xxx

Displayed on the web
interface

Cluster [{clusterName}] upload KSP file failed.

Description

This event occurs when the cluster fails to upload the ksp file.

Auto Clearance

This event triggers the alarm 858, which is auto cleared by the event
code 857.

Configuration backup started
Table 425. Configuration backup started event
Event

Configuration backup started

Event Type

clusterCfgBackupStart

Event Code

860

Severity

Informational

Attribute

"clusterName"="xxx"

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

350

Events Types
Cluster Events

Table 425. Configuration backup started event
Displayed on the web
interface

Cluster [{clusterName}] configuration backup is started.

Description

This event occurs when cluster configuration backup starts.

Configuration backup succeeded
Table 426. Configuration backup succeeded
Event

Configuration backup succeeded

Event Type

clusterCfgBackupSuccess

Event Code

861

Severity

Informational

Attribute

"clusterName"="xxx"

Displayed on the web
interface

Cluster [{clusterName}] configuration backup succeeded.

Description

This event occurs when cluster backup configuration is successful.

Configuration backup failed
Table 427. Configuration backup failed event
Event

Configuration backup failed

Event Type

clusterCfgBackupFailed

Event Code

862

Severity

Major

Attribute

"clusterName"="xxx"

Displayed on the web
interface

Cluster [{clusterName}] configuration backup failed.

Description

This event occurs when backup configuration fails.

Auto Clearance

This event triggers the alarm 862, which is auto cleared by the event
code 861.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

351

Events Types
Cluster Events

Configuration restore succeeded
Table 428. Configuration restore succeeded event
Event

Configuration restore succeeded

Event Type

clusterCfgRestoreSuccess

Event Code

863

Severity

Informational

Attribute

"clusterName"="xxx"

Displayed on the web
interface

Cluster [{clusterName}] configuration restore succeeded.

Description

This event occurs when the cluster restore configuration is successful.

Configuration restore failed
Table 429. Configuration restore failed event
Event

Configuration restore failed

Event Type

clusterCfgRestoreFailed

Event Code

864

Severity

Major

Attribute

"clusterName"="xxx"

Displayed on the web
interface

Cluster [{clusterName}] configuration restore failed.

Description

This event occurs when the restore configuration fails.

Auto Clearance

This event triggers the alarm 864, which is auto cleared by the event
code 863.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

352

Events Types
Cluster Events

AP Certificate Expired
Table 430. AP Certificate Expired event
Event

AP Certificate Expired

Event Type

apCertificateExpire

Event Code

865

Severity

Critical

Attribute

"count"="XXX"

Displayed on the web
interface

[{count}] APs need to update their certificates.

Description

This event occurs when the AP certificate expires.

Auto Clearance

This event triggers the alarm 865, which is auto cleared by the event
code 866.

AP Certificate Updated
Table 431. AP Certificate Updated event
Event

AP Certificate Updated

Event Type

apCertificateExpireClear

Event Code

866

Severity

Informational

Attribute

"count"="XXX"

Displayed on the web
interface

[{count}] APs need to update their certificates.

Description

This event occurs when the AP certificates are updated.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

353

Events Types
Cluster Events

Configuration restore started
Table 432. Configuration restore started event
Event

Configuration restore started

Event Type

clusterCfgRestoreStarted

Event Code

867

Severity

Informational

Attribute

"clusterName"="xxx"

Displayed on the web
interface

Cluster [{clusterName}] configuration restore started.

Description

This event occurs when the cluster configuration is restored.

Upgrade SSTable failed
Table 433. Upgrade SSTable failed event
Event

Upgrade SSTable failed

Event Type

upgradeSSTableFailed

Event Code

868

Severity

Major

Attribute

"nodeName"="xxx"

Displayed on the web
interface

Node [{nodeName}] upgrade SSTable failed.

Description

This event occurs when the upgrade to the SS table fails.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

354

Events Types
Cluster Events

Reindex elastic search finished
Table 434. Reindex elastic search finished event
Event

Reindex elastic search finished

Event Type
Event Code

869

Severity

Major

Attribute
Displayed on the web
interface
Description

This event occurs when the re-index elastic search is completed.

Initiated APs contact APR
Table 435. Initiated APs contact APR event
Event

Initiated APs contact APR

Event Type

clusterInitContactApr

Event Code

870

Severity

Major

Attribute

"clusterName"="xxx"

Displayed on the web
interface

Cluster [{clusterName}] initiated APs contact APR

Description

This event occurs on receiving APs contact APR configuration
command.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

355

Events Types
Cluster Events

Node IPv6 address added
Table 436. Node IPv6 address added event
Event

Node IPv6 address added

Event Type

nodeIPv6Added

Event Code

2501

Severity

Informational

Attribute

“nodeMac”=“xxx”, “ifName”=“ xx:xx:xx:xx:xx:xx”,
“ip”=“xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Network interface [{networkInterface||ifName}] on node [{nodeName}]
added IPv6 address [{ip}].

Description

This event occurs when the node adds the IPv6 address.

Node IPv6 address deleted
Table 437. Node IPv6 address deleted event
Event

Node IPv6 address deleted

Event Type

nodeIPv6Deleted

Event Code

2502

Severity

Informational

Attribute

“nodeMac”=“xxx”, “ifName”=“ xx:xx:xx:xx:xx:xx”,
“ip”=“xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Network interface [{networkInterface||ifName}] on node [{nodeName}]
deleted IPv6 address [{ip}].

Description

This event occurs when the node deletes the IPv6 address.

NOTE: Refer to Cluster Alarms.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

356

Events Types
Configuration Events

Configuration Events
Following are the events related to configuration.
• Configuration updated
• Configuration update failed
• Configuration receive failed
• Incorrect flat file configuration
• Zone configuration preparation failed
• AP configuration generation failed
• End-of-life AP model detected
• VLAN configuration mismatch on non-DHCP/NAT WLAN
• VLAN configuration mismatch on DHCP/NAT WLAN

Configuration updated
Table 438. Configuration updated event
Event

Configuration updated

Event Type

cfgUpdSuccess

Event Code

1007

Severity

Informational

Attribute

"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" , "srcProcess"="cnr", "realm"="NA"
"processName"="aut" "SCGMgmtIp"="x.x.x.x" "cause"="xx"

Displayed on the web
interface

Configuration [{cause}] applied successfully in [{processName}] process
at {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the configuration notification receiver (CNR)
process successfully applies the configuration to the modules.

Configuration update failed
Table 439. Configuration update failed event
Event

Configuration update failed

Event Type

cfgUpdFailed

Event Code

1008

Severity

Debug

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

357

Events Types
Configuration Events

Table 439. Configuration update failed event
Attribute

“ctrlBladeMac"="aa:bb:cc:dd:ee:ff" , "srcProcess"="cnr" "realm"="NA"
"processName"="aut" "SCGMgmtIp"="x.x.x.x" "cause"="xx"

Displayed on the web
interface

Failed to apply configuration [{cause}] in [{processName}] process at
{produce.short.name} [{SCGMgmtIp}].

Description

This event occurs when the CNR receives a negative acknowledgment
when applying the configuration settings to the module. Possible cause
is that a particular process/module is down.

Configuration receive failed
Table 440. Configuration receive failed event
Event

Configuration receive failed

Event Type

cfgRcvFailed

Event Code

1009

Severity

Debug

Attribute

"ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”cnr” “realm”=”NA”
"SCGMgmtIp"="x.x.x.x", “cause”=”xx”

Displayed on the web
interface

Failed to fetch configuration [{cause}] by CNR in {produce.short.name}
[{SCGMgmtIp}].

Description

This event occurs when the CNR receives an error or negative
acknowledgment/improper/incomplete information from the
configuration change notifier (CCN).

Incorrect flat file configuration
Table 441. Incorrect flat file configuration event
Event

Incorrect flat file configuration

Event Type

incorrectFlatFileCfg

Event Code

1012

Severity

Major

Attribute

"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut", "realm"="NA",
"SCGMgmtIp"="xxxx", "cause"="xxx”, "file"="xx”

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

358

Events Types
Configuration Events

Table 441. Incorrect flat file configuration event
Displayed on the web
interface

[{srcProcess}] detected an configuration parameter is incorrectly
configured in file [{file}] at {produce.short.name} [{SCGMgmtIp}].

Description

This event occurs when any flat file configuration parameter is not
semantically or syntactically correct.

Zone configuration preparation failed
Table 442. Zone configuration preparation failed event
Event

Zone configuration preparation failed

Event Type

zoneCfgPrepareFailed

Event Code

1021

Severity

Major

Attribute

"nodeMac"="50:A7:33:24:E7:90","zoneName"="openZone"

Displayed on the web
interface

Failed to prepare zone [{zoneName}] configuration required by ap
configuration generation

Description

This event occurs when the controller is unable to prepare a zone
configuration required by the AP.

AP configuration generation failed
Table 443. AP configuration generation failed event
Event

AP configuration generation failed

Event Type

apCfgGenFailed

Event Code

1022

Severity

Major

Attribute

"nodeMac"="50:A7:33:24:E7:90","zoneName"="openZone",
"apCfgGenFailedCount"="25"

Displayed on the web
interface

Failed to generate configuration for [{apCfgGenFailedCount}] AP(s)
under zone[{zoneName}].

Description

This event occurs when the controller fails to generate the AP
configuration under a particular zone.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

359

Events Types
Configuration Events

End-of-life AP model detected
Table 444. End-of-life AP model detected event
Event

End-of-life AP model detected

Event Type

cfgGenSkippedDueToEolAp

Event Code

1023

Severity

Major

Attribute

“nodeMac”="50:A7:33:24:E7:90","zoneName"="openZone","model"=
"R300,T300"

Displayed on the web
interface

Detected usage of end-of-life ap model(s)[{model}] while generating
configuration for AP(s) under zone[{zoneName}].

Description

This event occurs when the controller detects the AP model’s end-oflife under a certain zone.

VLAN configuration mismatch on non-DHCP/NAT
WLAN
Table 445. VLAN configuration mismatch on non-DHCP/NAT WLAN event
Event

VLAN configuration mismatch detected between configured and
resolved VLAN with DVLAN/VLAN pooling configuration on non-DHCP/
NAT WLAN.

Event Type

apCfgNonDhcpNatWlanVlanConfigMismatch

Event Code

1024

Severity

Critical

Attribute

"ssid"="xxxx", "configuredVlan"="5", "vlanId"="11",
"apMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

DHCP/NAT gateway AP [{apMac}] detected VLAN configuration
mismatch on non-DHCP/NAT WLAN [{ssid}]. Configured VLAN is
[{configuredVlan}] and resolved VLAN is [{vlanId}]. Clients may not be
able to get IP or access Internet.

Description

This event occurs when the AP detects a non DHCP/NAT WLAN. VLAN
configuration mismatches with DVLAN/VLAN pooling configuration on
gateway AP.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

360

Events Types
Configuration Events

VLAN configuration mismatch on DHCP/NAT WLAN
Table 446. VLAN configuration mismatch on DHCP/NAT WLAN event
Event

VLAN configuration mismatch detected between configured and
resolved VLAN with DVLAN/VLAN pooling configuration on DHCP/NAT
WLAN

Event Type

apCfgDhcpNatWlanVlanConfigMismatch

Event Code

1025

Severity

Critical

Attribute

“ssid”=”xxxx”, “vlanID”=”xxxx”, “configuredVlan”=”5”,
“vlanId”=”11”, "apMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

DHCP/NAT gateway AP [apMac}] detected VLAN configuration
mismatch on DHCP/NAT WLAN [{ssid}]. Configured VLAN is
[{configuredVlan}] and resolved VLAN is [{vlanId}]. Clients may not be
able to get IP or access Internet.

Description

This event occurs when the AP detects a DHCP/NAT WLAN. VLAN
configuration mismatches with DVLAN/VLAN pooling configuration on
gateway AP.

NOTE: Refer to Configuration Alarms.
show upgrade-state

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

361

Events Types
Data Plane Events

Data Plane Events
NOTE: Events 530, 532, 537, 538, 550, 551, 552, 553, 1259 and 1260 are not
applicable for SCG.
Following are the events related to data plane.

Data plane discovered

Data plane discovery failed

Data plane configuration
updated

Data plane configuration
update failed

Data plane rebooted

Data plane heartbeat lost

Data plane IP address
updated

Data plane updated to a new
control plane

Data plane status update
failed

Data plane statistics update
failed

Data plane connected

Data plane disconnected

Data plane physical interface Data plane physical interface up
down

Data plane packet pool is
under low water mark

Data plane packet pool is
Data plane packet pool is above
under critical low water mark high water mark

Data plane core dead

Data plane process restarted Data plane discovery succeeded

Data plane managed

Data plane deleted

Data plane license is not enough

Data plane upgrade started

Data plane upgrading

Data plane upgrade succeeded

Data plane upgrade failed

Data plane of data center side Data plane of data center side fails Data plane successfully
successfully connects to the to connect to the CALEA server
connects to the other data
CALEA server
plane
Start CALEA mirroring client in Stop CALEA mirroring client in data Data plane DHCP IP pool
data plane
plane
usage rate is 100 percent
Data plane DHCP IP pool
usage rate is 80 percent

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

362

Events Types
Data Plane Events

Data plane discovered
Table 447. Data plane discovered event
Event

Data plane discovered

Event Type

dpDiscoverySuccess (server side detect)

Event Code

501

Severity

Informational

Attribute

“dpKey”=”xx:xx:xx:xx:xx:xx”, “wsgIP"=”xxx.xxx.xxx.xxx”

Displayed on the web
interface

Data plane [{dpName||dpKey}] sent a connection request to
{produce.short.name} [{cpName||wsgIP}].

Description

This event occurs when the data plane successfully connects to the
controller.

Data plane discovery failed
Table 448. Data plane discovery failed event
Event

Data plane discovery failed

Event Type

dpDiscoveryFail (detected on the server side)

Event Code

502

Severity

Informational

Attribute

“dpKey”=”xx:xx:xx:xx:xx:xx”, “wsgIP"=”xxx.xxx.xxx.xxx”

Displayed on the web
interface

Data plane [{dpName||dpKey}] failed to send a discovery request to
{produce.short.name} [{cpName||wsgIP}].

Description

This event occurs when the data plane fails to connect to the controller.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

363

Events Types
Data Plane Events

Data plane configuration updated
Table 449. Data plane configuration updated event
Event

Data plane configuration updated

Event Type

dpConfUpdated

Event Code

504

Severity

Informational

Attribute

"dpKey"="xx:xx:xx:xx:xx:xx", "configID"= "123456781234567"

Displayed on the web
interface

Data plane [{dpName||dpKey}] updated to configuration [{configID}].

Description

This event occurs when the data plane configuration is updated.

Data plane configuration update failed
Table 450. Data plane configuration update failed event
Event

Data plane configuration update failed

Event Type

dpConfUpdateFailed

Event Code

505

Severity

Major

Attribute

“dpKey”=”xx:xx:xx:xx:xx:xx”, “configID”=” 123456781234567”

Displayed on the web
interface

Data plane [{dpName||dpKey}] failed to update to configuration
[{configID}]

Description

This event occurs when the data plane configuration update fails.

Auto Clearance

This event triggers the alarm 501, which is auto cleared by the event
code 504.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

364

Events Types
Data Plane Events

Data plane rebooted
Table 451. Data plane rebooted event
Event

Data plane rebooted

Event Type

dpReboot (server side detect)

Event Code

506

Severity

Minor

Attribute

“dpKey”=“xx:xx:xx:xx:xx:xx”, "reason"="xxxxx"

Displayed on the web
interface

Data plane [{dpName||dpKey}] rebooted

Description

This event occurs when the data plane is rebooted.

Data plane heartbeat lost
Table 452. Data plane heartbeat lost event
Event

Data plane heartbeat lost

Event Type

dpLostConnection (detected on the server side)

Event Code

507

Severity

Informational

Attribute

“dpKey”=”xx:xx:xx:xx:xx:xx”,

Displayed on the web
interface

Data plane [{dpName||dpKey}] heartbeat lost.

Description

This event occurs when the data plane heartbeat lost.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

365

Events Types
Data Plane Events

Data plane IP address updated
Table 453. Data plane IP address updated event
Event

Data plane IP address updated

Event Type

dpIPChanged

Event Code

508

Severity

Informational

Attribute

“dpKey”=”xx:xx:xx:xx:xx:xx”,

Displayed on the web
interface

Data plane [{dpName||dpKey}] IP address changed

Description

This event occurs when the IP address of the data plane is modified.

Data plane updated to a new control plane
Table 454. Data plane updated to a new control plane event
Event

Data plane updated to a new control plane

Event Type

dpChangeControlBlade

Event Code

509

Severity

Informational

Attribute

“dpKey”=”xx:xx:xx:xx:xx:xx”, “oldwsgIP”=”xxx.xxx.xxx.xxx”,
“newwsgIP”=”xxx.xxx.xxx.xxx”

Displayed on the web
interface

Data plane [{dpName||dpKey}] switched from {produce.short.name}
[{oldCpName||oldWsgIP}] to [{cpName||newWsgIP}].

Description

This event occurs when the data plane connects to a new controller
instance.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

366

Events Types
Data Plane Events

Data plane status update failed
Table 455. Data plane status update failed event
Event

Data plane status update failed

Event Type

dpUpdateStatusFailed

Event Code

510

Severity

Minor

Attribute

“dpKey”=”xx:xx:xx:xx:xx:xx”, “wsgIP"=”xxx.xxx.xxx.xxx”

Displayed on the web
interface

Data plane [{dpName||dpKey}] failed to update its status to
{produce.short.name} [{cpName||wsgIP}].

Description

This event occurs when the data plane fails to update its status on the
controller.

Data plane statistics update failed
Table 456. Data plane statistics update failed event
Event

Data plane statistics update failed

Event Type

dpUpdateStatisticFailed

Event Code

511

Severity

Minor

Attribute

“dpKey”=”xx:xx:xx:xx:xx:xx”, “wsgIP"=”xxx.xxx.xxx.xxx”

Displayed on the web
interface

Data plane [{dpName||dpKey}] failed to update its statistics to
{produce.short.name} [{cpName||wsgIP}].

Description

This event occurs when the data plane fails to update statistics to the
controller.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

367

Events Types
Data Plane Events

Data plane connected
Table 457. Data plane connected event
Event

Data plane connected

Event Type

dpConnected

Event Code

512

Severity

Informational

Attribute

“dpKey”=”xx:xx:xx:xx:xx:xx”, “wsgIP"=”xxx.xxx.xxx.xxx”

Displayed on the web
interface

Data plane [{dpName||dpKey}] connected to {produce.short.name}
[{cpName||wsgIP}].

Description

This event occurs when the data plane connects to the controller.

Data plane disconnected
Table 458. Data plane disconnected event
Event

Data plane disconnected

Event Type

dpDisconnected

Event Code

513

Severity

Critical

Attribute

“dpKey”=”xx:xx:xx:xx:xx:xx”, “wsgIP"=”xxx.xxx.xxx.xxx”

Displayed on the web
interface

Data plane [{dpName||dpKey}] disconnected from
{produce.short.name} {cpName||wsgIP}] reason: [{reason}].

Description

This event occurs when the data plane disconnects from the controller.

Auto Clearance

This event triggers the alarm 503, which is auto cleared by the event
code 512.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

368

Events Types
Data Plane Events

Data plane physical interface down
Table 459. Data plane physical interface down event
Event

Data plane physical interface down

Event Type

dpPhyInterfaceDown

Event Code

514

Severity

Critical

Attribute

“portID”=”xx”, “dpKey”=”xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Network link of port [{portID}] on data plane [{dpName||dpKey}] is down.

Description

This event occurs when the network link of the data plane is down.

Auto Clearance

This event triggers the alarm 504, which is auto cleared by the event
code 515.

Data plane physical interface up
Table 460. Data plane physical interface up event
Event

Data plane physical interface up

Event Type

dpPhyInterfaceUp

Event Code

515

Severity

Informational

Attribute

“portID”=”xx”, “dpKey”=”xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Network link of port [{portID}] on data plane [{dpName||dpKey}] is up.

Description

This event occurs when the network link of the data plane is up.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

369

Events Types
Data Plane Events

Data plane packet pool is under low water mark
Table 461. Data plane packet pool is under low water mark event
Event

Data plane packet pool is under low water mark

Event Type

dpPktPoolLow

Event Code

516

Severity

Informational

Attribute

"dpKey"="xx:xx:xx:xx:xx:xx", "id"="x"

Displayed on the web
interface

Pool [{id}] on data plane [{dpName||dpKey}] is under low-water mark.

Description

This event occurs when the data core packet pool is below the water
mark level.

Auto Clearance

This event triggers the alarm 516, which is auto cleared by the event
code 518.

Data plane packet pool is under critical low water mark
Table 462. Data plane's packet pool is under critical low water mark event
Event

Data plane packet pool is under critical low water mark

Event Type

dpPktPoolCriticalLow

Event Code

517

Severity

Major

Attribute

dpKey="xx:xx:xx:xx:xx:xx", "id"="x"

Displayed on the web
interface

Pool [{id}] on data plane [{dpName||dpKey}] is under critical low-water
mark.

Description

This event occurs when the data core packet pool falls below the critical
water mark level.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

370

Events Types
Data Plane Events

Data plane packet pool is above high water mark
Table 463. Data plane packet pool is above high water mark event
Event

Data plane packet pool is above high water mark

Event Type

dpPktPoolRecover

Event Code

518

Severity

Informational

Attribute

dpKey="xx:xx:xx:xx:xx:xx", "id"="x"

Displayed on the web
interface

Pool [{id}] on data plane [{dpName||dpKey}] is above high-water mark

Description

This event occurs when the data plane's packet pool is above the highwater mark.

Data plane core dead
Table 464. Data plane core dead event
Event

Data plane core dead

Event Type

dpCoreDead

Event Code

519

Severity

Major

Attribute

dpKey="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Data plane [{dpName&&dpKey}] has dead data core.

Description

This event occurs when one or multiple data core packet pool is lost /
dead.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

371

Events Types
Data Plane Events

Data plane process restarted
Table 465. Data plane process restarted event
Event

Data plane process restarted

Event Type

dpProcessRestart

Event Code

520

Severity

Major

Attribute

dpKey="xx:xx:xx:xx:xx:xx", processName="xxxx"

Displayed on the web
interface

[{processName}] on data plane [{dpName&&dpKey}] is restarted.

Description

This event occurs when any process on the data plane crashes and
restarts.

NOTE: Event 530 is not applicable to SCG.

Data plane discovery succeeded
Table 466. Data plane discovery succeeded event
Event

Data plane discovery succeeded

Event Type

dpDiscoverySuccess

Event Code

530

Severity

Informational

Attribute

“dpKey”=“xx:xx:xx:xx:xx:xx”, “wsgIP”=“xxx.xxx.xxx.xxx”

Displayed on the web
interface

Data plane [{dpName&&dpKey}] sent a discovery request to
{produce.short.name} [{wsgIP}].

Description

This event occurs when data plane sends a discovery request to the
controller successfully.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

372

Events Types
Data Plane Events

NOTE: Event 532 is not applicable to SCG.

Data plane managed
Table 467. Data plane managed event
Event

Data plane managed

Event Type

dpStatusManaged

Event Code

532

Severity

Informational

Attribute

“dpKey”=“xx:xx:xx:xx:xx:xx”, “wsgIP”=“xxx.xxx.xxx.xxx”

Displayed on the web
interface

Data plane [{dpName&&dpKey}] approved by {produce.short.name}
[{wsgIP}].

Description

This event occurs when the data plane is approved by the controller

NOTE: Events 537, 538, 550, 551, 552 and 553 are not applicable to SCG.

Data plane deleted
Table 468. Data plane deleted event
Event

Data plane deleted

Event Type

dpDeleted

Event Code

537

Severity

Informational

Attribute

“dpKey”=“xxx.xxx.xxx.xxx” 

Displayed on the web
interface

Data plane [{dpName&&dpKey}] deleted.

Description

This event occurs when the data plane is deleted.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

373

Events Types
Data Plane Events

Data plane license is not enough
Table 469. Data plane license is not enough event
Event

Data plane license is not enough

Event Type

dpLicenseInsufficient

Event Code

538

Severity

Major

Attribute

"count"=

Displayed on the web
interface

Data plane license is not enough, [{count}] instance of data plane will
be deleted.

Description

This event occurs when data plane licenses are insufficient.

Data plane upgrade started
Table 470. Data plane upgrade started event
Event

Data plane upgrade started

Event Type

dpUpgradeStart

Event Code

550

Severity

Informational

Attribute

“dpKey”=“xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Data plane [{dpName&&dpKey}]started the upgrade process.

Description

This event occurs when the data plane starts the upgrade process.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

374

Events Types
Data Plane Events

Data plane upgrading
Table 471. Data plane upgrading event
Event

Data plane upgrading

Event Type

dpUpgrading

Event Code

551

Severity

Informational

Attribute

“dpKey”=“xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Data plane [{dpName&&dpKey}] is upgrading.

Description

This event occurs when the data plane starts to upgrade programs and
configuration.

Data plane upgrade succeeded
Table 472. Data plane upgrade succeeded event
Event

Data plane upgrade succeeded

Event Type

dpUpgradeSuccess

Event Code

552

Severity

Informational

Attribute

“dpKey”=“xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Data plane [{dpName&&dpKey}] has been upgraded successfully.

Description

This event occurs when the data plane upgrade is successful.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

375

Events Types
Data Plane Events

Data plane upgrade failed
Table 473. Data plane upgrade failed event
Event

Data plane upgrade failed

Event Type

dpUpgradeFailed

Event Code

553

Severity

Major

Attribute

“dpKey”=“xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Data plane [{dpName&&dpKey}] failed to upgrade.

Description

This event occurs when the data plane upgrade fails.

Auto Clearance

This event triggers the alarm 553, which is auto cleared by the event
code 552.

NOTE: Events 1257 to 1267 are not applicable to SCG.

Data plane of data center side successfully connects to
the CALEA server
Table 474. Data plane of data center side successfully connects to the CALEA server event
Event

Data plane of data center side successfully connects to the CALEA
server

Event Type

dpDcToCaleaConnected

Event Code

1257

Severity

Informational

Attribute

“dpKey”=“xx:xx:xx:xx:xx:xx”, “caleaServerIP”=“xxx.xxx.xxx.xxx”,
"dpIP"="xx.xx.xx.xx", "reason"="xxxxxx"

Displayed on the web
interface

Data Plane of Data Center side[{dpName&&dpKey}] successfully
connects to the CALEA server[{caleaServerIP}].

Description

This event occurs when the data plane successfully connects to the
CALEA server.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

376

Events Types
Data Plane Events

Data plane of data center side fails to connect to the
CALEA server
Table 475. Data plane of data center side fails to connect to the CALEA server event
Event

Data plane of data center side fails to connect to the CALEA server.

Event Type

dpDcToCaleaConnectFail

Event Code

1258

Severity

Major

Attribute

“dpKey”=“xx:xx:xx:xx:xx:xx”, “caleaServerIP”=“xxx.xxx.xxx.xxx”,
"dpIP"="xx.xx.xx.xx", "reason"="xxxxxx"

Displayed on the web
interface

Data Plane of Data Center side[{dpName&&dpKey}] fails to connects to
the CALEA server[{caleaServerIP}]

Description

This event occurs when the data plane fails to connect to the CALEA
server.

Auto Clearance

This event triggers the alarm 1258, which is auto cleared by the event
code 1257.

Data Plane of data center side disconnects to CALEA
server
Table 476. Data Plane of data center side disconnects to CALEA server event
Event

Data Plane of data center side disconnects to CALEA server.

Event Type

dpDcToCaleaDisconnected

Event Code

1259

Severity

Informational

Attribute

“dpKey”=“xx:xx:xx:xx:xx:xx”, “caleaServerIP”=“xxx.xxx.xxx.xxx”,
"dpIP"="xx.xx.xx.xx", "reason"="xxxxxx"

Displayed on the web
interface

Data Plane of Data Center side[{dpName&&dpKey}] fails to connects to
the CALEA server[{caleaServerIP}]

Description

This event occurs when the data plane disconnects from the CALEA
server.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

377

Events Types
Data Plane Events

Data plane successfully connects to the other data
plane
Table 477. Data plane successfully connects to the other data plane event
Event

Data plane successfully connects to the other data plane

Event Type

dpP2PTunnelConnected

Event Code

1260

Severity

Informational

Attribute

“dpKey”=“xx:xx:xx:xx:xx:xx”, "dpIP"="xx.xx.xx.xx",
“targetDpKey”=“xx:xx:xx:xx:xx:xx”, “targetDpIp”=“xxx.xxx.xxx.xxx”

Displayed on the web
interface

Data Plane[{dpName&&dpKey}] successfully connects to the other Data
Plane[{targetDpKey&&targetDpIp}]

Description

This event occurs when the data plane connects to another data plane.

Data plane fails to connects to the other data plane
Table 478. Data plane fails to connects to the other data plane event
Event

Data plane fails to connects to the other data plane

Event Type

dpP2PTunnelConnectFail

Event Code

1261

Severity

Warning

Attribute

“dpKey”=“xx:xx:xx:xx:xx:xx”, "dpIP"="xx.xx.xx.xx",
“targetDpKey”=“xx:xx:xx:xx:xx:xx”, “targetDpIp”=“xxx.xxx.xxx.xxx”

Displayed on the web
interface

Data Plane[{dpName&&dpKey}] fails connects to the other Data
Plane[{targetDpKey&&targetDpIp}]

Description

This event occurs when the data plane fails to connect to another data
plane.

Auto Clearance

This event triggers the alarm 1261, which is auto cleared by the event
code 1260.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

378

Events Types
Data Plane Events

Data plane disconnects to the other data plane
Table 479. Data plane disconnects to the other data plane event
Event

Data plane disconnects to the other data plane

Event Type

dpP2PTunnelDisconnected

Event Code

1262

Severity

Major

Attribute

“dpKey”=“xx:xx:xx:xx:xx:xx”, "dpIP"="xx.xx.xx.xx",
“targetDpKey”=“xx:xx:xx:xx:xx:xx”,“targetDpIp”=“xxx.xxx.xxx.xxx”

Displayed on the web
interface

Data Plane[{dpName&&dpKey}] disconnects to the other Data
Plane[{targetDpKey&&targetDpIp}]

Description

This event occurs when the data plane disconnects from another data
plane.

Start CALEA mirroring client in data plane
Table 480. Start CALEA mirroring client in data plane event
Event

Start CALEA mirroring client in data plane

Event Type

dpStartMirroringClient

Event Code

1263

Severity

Informational

Attribute

"clientMac"="xx:xx:xx:xx:xx:xx", "ssid"="xxxxx",
"apMac"="xx:xx:xx:xx:xx:xx", "apIpAddress"="xx.xx.xx.xx",
"dpKey"="xx:xx:xx:xx:xx:xx", "dpIP"="xx.xx.xx.xx"

Displayed on the web
interface

Start CALEA mirroring client [{userName||IP||clientMac}] on WLAN
[{ssid}] from AP [{apName&&apMac}]

Description

This event occurs when the Calea server starts mirroring the client
image.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

379

Events Types
Data Plane Events

Stop CALEA mirroring client in data plane
Table 481. Stop CALEA mirroring client in data plane event
Event

Stop CALEA mirroring client in data plane

Event Type

dpStopMirroringClient

Event Code

1264

Severity

Warning

Attribute

"clientMac"="xx:xx:xx:xx:xx:xx", "ssid"="xxxxx",
"apMac"="xx:xx:xx:xx:xx:xx", "apIpAddress"="xx.xx.xx.xx",
"dpKey"="xx:xx:xx:xx:xx:xx", "dpIP"="xx.xx.xx.xx"

Displayed on the web
interface

Stop CALEA mirroring client [{userName||IP||clientMac}] on WLAN
[{ssid||authType}] from AP [{apName&&apMac}]. TxBytes[{txBytes}]

Description

This event occurs when the Calea server stops mirroring the client
image.

Data plane DHCP IP pool usage rate is 100 percent
Table 482. Data plane DHCP IP pool usage rate is 100 percent event
Event

Data plane DHCP IP pool usage rate is 100 percent

Event Type

dpDhcpIpPoolUsageRate100

Event Code

1265

Severity

Critical

Attribute

“dpKey”=“xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Data Plane[{dpName&&dpKey}] DHCP IP Pool usage rate is 100
percent

Description

This event occurs when the data plane DHCP pool usage rate is 100%.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

380

Events Types
Data Plane Events

Data plane DHCP IP pool usage rate is 80 percent
Table 483. Data plane DHCP IP pool usage rate is 80 percent event
Event

Data plane DHCP IP pool usage rate is 80 percent

Event Type

dpDhcpIpPoolUsageRate80

Event Code

1266

Severity

Warning

Attribute

“dpName="xxxxxxxx", “dpKey”=“xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Data Plane[{dpName&&dpKey}] DHCP IP Pool usage rate is 80 percent

Description

This event occurs when the data plane DHCP pool usage rate is 80%.

CALEA UE Matched
Table 484. CALEA UE Matched event
Event

CALEA UE Matched

Event Type

dpCaleaUeInterimMatched

Event Code

1268

Severity

Informational

Attribute

"clientMac"="xx:xx:xx:xx:xx:xx", "ssid"="xxxxx",
"apMac"="xx:xx:xx:xx:xx:xx", "apIpAddress"="xx.xx.xx.xx",
"dpKey"="xx:xx:xx:xx:xx:xx", "dpIP"="xx.xx.xx.xx", "txBytes"="xxxxx",
"rxBytes"="xxxxx"

Displayed on the web
interface

CALEA matches client [{clientMac}] on WLAN [{ssid||authType}] from AP
[{apName&&apMac}]. TxBytes[{txBytes}], RxBytes[{rxBytes}].

Description

This event occurs when the data plane CALEA user equipment and
client matches.

•

NOTE: Refer to Data Plane Alarms.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

381

Events Types
DHCP Events

DHCP Events
NOTE: This event is not applicable to vSZ-H.
Following are the events related to DHCP (Dynamic Host Configuration Protocol).
• DHCP inform received
• DHCP decline received

DHCP inform received
Table 485. DHCP inform received event
Event

DHCP inform received

Event Type

dhcpInfmRcvd

Event Code

1238

Severity

Informational

Attribute

"mvnoId"=NA "wlanId"=NA,"zoneId"="NA"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff"
"srcProcess"="dhcp","realm"="NA" "ueMacAddr"="bb:aa:dd:dd:ee:ff"
"SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

DHCP Inform was received by {produce.short.name} [{SCGMgmtIp}]
from UE [{ueMacAddr}]

Description

This event occurs when the controller receives DHCP information from
the client.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

382

Events Types
DHCP Events

DHCP decline received
Table 486. DHCP decline received event
Event

DHCP decline received

Event Type

dhcpDclnRcvd

Event Code

1239

Severity

Major

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut","realm"="NA"
"ueMacAddr"="bb:aa:dd:dd:ee:ff" "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

DHCP Decline was received by {produce.short.name} [{SCGMgmtIp}]
from UE [{ueMacAddr}]

Description

This event occurs when the controller receives a DHCP declined
message. The GTP (GPRS Tunneling Protocol) tunnel is deleted and
recreated.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

383

Events Types
GA Interface Events

GA Interface Events
NOTE: This section is not applicable to vSZ-H.
Following are the events related to the GA interface (CDRs and GTP').
• Connection to CGF failed
• CGF keepalive not responded
• CDR transfer succeeded
• CDR transfer failed
• CDR generation failed

Connection to CGF failed
Table 487. Connection to CGF failed event
Event

Connection to CGF failed

Event Type

cnxnToCgfFailed

Event Code

1610

Severity

Major

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="cip"
"realm"="NA", "radSrvrIp"="7.7.7.7" "cgfSrvrIp"="40.40.40.40"
"SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

Connection with CGF [{cgfSrvrIp}] from RADServerIP [{radSrvrIp}] on
{produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when channel interface processor (CIP) or GPRS
tunneling protocol prime (GTPP) stack detects a connection loss to the
charging gateway function (CGF) server.

Auto Clearance

This event triggers the alarm 1610, which is auto cleared by the event
code 1613.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

384

Events Types
GA Interface Events

CGF keepalive not responded
Table 488. CGF keepalive not responded event
Event

CGF keepalive not responded

Event Type

cgfKeepAliveNotResponded

Event Code

1612

Severity

Informational

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="cip"
"realm"="NA","radSrvrIp"="7.7.7.7" "cgfSrvrIp"="40.40.40.40"
"SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

Heartbeat missed between RAD Server [{radSrvrIp}] and CGF Server
[{cgfSrvrIp}] in {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the channel interface processor does not
receive an acknowledgment for a keep alive request.

CDR transfer succeeded
Table 489. CDR transfer succeeded event
Event

CDR transfer succeeded

Event Type

cdrTxfrSuccessful

Event Code

1613

Severity

Debug

Attribute

"mvnoId"=12 "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="cip"
"realm"="wlan.3gppnetwork.org" "radSrvrIp"="7.7.7.7"
"cgfSrvrIp"="40.40.40.40" "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

CDR Transfer successful from RAD Server [{radSrvrIp}] to CGF
[{cgfSrvrIp}] on {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the call details record is successfully transferred.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

385

Events Types
GA Interface Events

CDR transfer failed
Table 490. CDR transfer failed event
Event

CDR transfer failed

Event Type

cdrTxfrFailed

Event Code

1614

Severity

Major

Attribute

“mvnoId”=”2” “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “srcProcess”=”cip”
“realm”= ”wlan.mnc080.mcc405.3gppnetwork.org"
“radSrvrIp”=”7.7.7.7” "cgfSrvrIp"="40.40.40.40"
"SCGMgmtIp"="2.2.2.2" “cause”=””

Displayed on the web
interface

CDR Transfer failed from RAD Server [{radSrvrIp}] to CGF [{cgfSrvrIp}]
on {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the call detail record transfers fails.

CDR generation failed
Table 491. CDR generation failed event
Event

CDR generation failed

Event Type

cdrGenerationFailed

Event Code

1615

Severity

Major

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="cip"
"realm"="wlan.3gppnetwork.org" "radSrvrIp"="7.7.7.7"
"SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

Failed to generate CDR by RAD Server [{radSrvrIp}] in
{produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the controller cannot format/generate the call
detail records.

NOTE: Refer to GA Interface Alarms.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

386

Events Types
Gn/S2a Interface Events

Gn/S2a Interface Events
NOTE: This event is not applicable to vSZ-H.
Following are the events related to Gn/S2a interface.

GGSN restarted

GGSN not reachable

Echo response not received

GGSN not resolved

PDP context established

PDP create failed

PDP update by HLR succeeded PDP update by HLR failed

PDP update by roaming
succeeded

PDP update by roaming failed

PDP update by GGSN failed

PDP update by GGSN
succeeded

PDP delete by TTG succeeded PDP delete by TTG failed

PDP delete by GGSN
succeeded

PDP delete by GGSN failed

IP assigned

IP not assigned

Unknown UE

PDP update success COA

PDP update fail COA

PDNGW could not be resolved PDNGW version not
supported

Associated PDNGW down

Create session response failed

Decode failed

Modify bearer response failed

Delete session response failed

Delete bearer request failed

Update bearer request failed

CGF server not configured

GGSN restarted
Table 492. GGSN restarted event
Event

GGSN restarted

Event Type

ggsnRestarted

Event Code

1210

Severity

Major

Attribute

"mvnoId"="12", "ctrlBladeMac"="aa:bb:cc:dd:ee:ff",
"srcProcess"="sm" "realm"="NA" "gtpcIp"="5.5.5.5",
"ggsnIp"="10.10.10.10", "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

GGSN [{ggsnIp}] connected to {produce.short.name} [{SCGMgmtIp}]
(GTPC-IP [{gtpcIp}]) is restarted

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

387

Events Types
Gn/S2a Interface Events

Table 492. GGSN restarted event
Description

This event occurs when the GPRS protocol control plane receives a new
recovery value.

GGSN not reachable
Table 493. GGSN not reachable event
Event

GGSN not reachable

Event Type

ggsnNotReachable

Event Code

1211

Severity

Major

Attribute

"mvnoId"="12","ctrlBladeMac"="aa:bb:cc:dd:ee:ff",
"srcProcess"="sm","realm"="NA", "gtpcIp"="5.5.5.5",
"ggsnIp"="10.10.10.10", "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

GGSN [{ggsnIp}] connected to {produce.short.name} (GTPC-IP
[{gtpcIp}]) is not reachable

Description

This event occurs when echo request is timed out.

Echo response not received
Table 494. Echo response not received event
Event

Echo response not received

Event Type

echoRspNotRcvd

Event Code

1212

Severity

Informational

Attribute

"mvnoId"="12", "ctrlBladeMac"="aa:bb:cc:dd:ee:ff",
"srcProcess"="sm" "realm"="NA" "gtpcIp"="5.5.5.5",
"ggsnIp"="10.10.10.10", "SCGMgmtIp"="2.2.2.2”

Displayed on the web
interface

GGSN [{ggsnIp}] did not respond to Echo Request from
{produce.short.name} (GTPC-IP [{gtpcIp}]) is not reachable

Description

This event occurs when GPRS protocol control plane does not receive
an acknowledgment for the single echo request.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

388

Events Types
Gn/S2a Interface Events

GGSN not resolved
Table 495. GGSN not resolved event
Event

GGSN not resolved

Event Type

ggsnNotResolved

Event Code

1215

Severity

Major

Attribute

"mvnoId"="12", "wlanId"="1","zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "gtpcIp"="5.5.5.5"
"apn"="ruckuswireless.com" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii" "ueImsi"="12345"
"ueMsisdn"="98787"

Displayed on the web
interface

Failed to resolve GGSN from APN [{apn}] for UE with IMSI [{ueImsi}] and
MSISDN [{ueMsisdn}]

Description

This even occurs when an access point is unable to resolve the gateway
GPRS support node.

PDP context established
Table 496. PDP context established event
Event

PDP context established

Event Type

pdpCtxtEstablished

Event Code

1216

Severity

Debug

Attribute

"mvnoId"=12,"wlanId"=1 "zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "gtpcIp"="5.5.5.5"
"apn"="ruckuswireless.com" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787"

Displayed on the web
interface

PDP context created for UE with IMSI [{ueImsi}] and MSISDN
[{ueMsisdn}] at {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the packet data protocol context is established.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

389

Events Types
Gn/S2a Interface Events

PDP create failed
Table 497. PDP create failed event
Event

PDP create failed

Event Type

crtPdpFailed

Event Code

1217

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "gtpcIp"="5.5.5.5"
"apn"="ruckuswireless.com" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787" "cause"="cause of error"

Displayed on the web
interface

PDP context create failed for UE with IMSI [{ueImsi}] and MSISDN
[{ueMsisdn}] at {produce.short.name} [{SCGMgmtIp}]. Cause [{cause}]

Description

This event occurs when create packet data protocol fails.

PDP update by HLR succeeded
Table 498. PDP update by HLR succeeded event
Event

PDP update by HLR succeeded

Event Type

initPdpUpdSuccHlr

Event Code

1218

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "gtpcIp"="5.5.5.5"
"apn"="ruckuswireless.com" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787" "hlrEvent"=""

Displayed on the web
interface

PDP context updated for UE with IMSI [{ueImsi}] and MSISDN
[{ueMsisdn}] at {produce.short.name} [{SCGMgmtIp}] because of
[hlrEvent] from HLR

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

390

Events Types
Gn/S2a Interface Events

Table 498. PDP update by HLR succeeded event
Description

This event occurs when packet data protocol context is updated
successfully. Update is initiated by tunneling termination gateway (TTG)
control plane as a result of the home location register (HLR) initiation.

PDP update by HLR failed
Table 499. PDP update by HLR failed event
Event

PDP update by HLR failed

Event Type

initPdpUpdFailureHlr

Event Code

1219

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "gtpcIp"="5.5.5.5"
"apn"="ruckuswireless.com" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787" "cause"="cause of error"
"hlrEvent"=""

Displayed on the web
interface

PDP context update initiated because of HLR Event [{hlrEvent}] failed
for UE with IMSI [{ueImsi}] and MSISDN [{ueMsisdn}] at
{produce.short.name} [{SCGMgmtIp}]. Failure Cause [{cause}]

Description

This event occurs when update packet data protocol fails. Update is
initiated by TTG control plane as a result of HLR initiation.

PDP update by roaming succeeded
Table 500. PDP update by roaming succeeded event
Event

PDP update by roaming succeeded

Event Type

initPdpUpdSuccRoam

Event Code

1220

Severity

Debug

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

391

Events Types
Gn/S2a Interface Events

Table 500. PDP update by roaming succeeded event
Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "gtpcIp"="5.5.5.5"
"apn"="ruckuswireless.com" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii" "ueImsi"="12345"
"ueMsisdn"="98787"

Displayed on the web
interface

PDP context updated for UE with IMSI [{ueImsi}] and MSISDN
[{ueMsisdn}] at {produce.short.name} [{SCGMgmtIp}] because of UE
Roaming

Description

This event occurs when packet data protocol context is updated
successfully. Update is initiated by TTG control plane as a result of user
equipment roaming.

PDP update by roaming failed
Table 501. PDP update by roaming failed event
Event

PDP update by roaming failed

Event Type

initPdpUpdFailureRoam

Event Code

1221

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "gtpcIp"="5.5.5.5"
"apn"="ruckuswireless.com" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787" "cause"="cause of error"

Displayed on the web
interface

PDP context update initiated because of UE Roaming failed for UE with
IMSI [{ueImsi}] and MSISDN [{ueMsisdn}] at {produce.short.name}
[{SCGMgmtIp}] Failure Cause [{cause}]

Description

This event occurs when the packet data protocol update fails. This is
initiated by TTG control plane as a result of user equipment roaming.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

392

Events Types
Gn/S2a Interface Events

PDP update by GGSN succeeded
Table 502. PDP update by GGSN succeeded event
Event

PDP update by GGSN succeeded

Event Type

recvPdpUpdSuccGgsn

Event Code

1222

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "gtpcIp"="5.5.5.5"
"apn"="ruckuswireless.com" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787"

Displayed on the web
interface

GGSN initiated; PDP context updated for UE with IMSI [{ueImsi}] and
MSISDN [{ueMsisdn}] at {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when packet data protocol is updated successfully,
which is initiated by the GGSN.

PDP update by GGSN failed
Table 503. PDP update by GGSN failed event
Event

PDP update by GGSN failed

Event Type

recvPdpUpdFailureGgsn

Event Code

1223

Severity

Debug

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “srcProcess”=”sm_process”
“realm”=”NA" “gtpcIp”=”5.5.5.5” "ggsnIp"="10.10.10.10"
“ueMacAddr”=”NA” “ueImsi”=”NA” "apn"="NA"
"SCGMgmtIp"="2.2.2.2" “cause”=”cause of error”

Displayed on the web
interface

GGSN initiated; PDP context update received from IP [{ggsnIp}] at
{produce.short.name} [{SCGMgmtIp}] is failed. Cause [{cause}]

Description

This event occurs when the packet data protocol update fails.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

393

Events Types
Gn/S2a Interface Events

PDP delete by TTG succeeded
Table 504. PDP delete by TTG succeeded event
Event

PDP delete by TTG succeeded

Event Type

initPdpDelSucc

Event Code

1224

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "gtpcIp"="5.5.5.5"
"apn"="ruckuswireless.com" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii" "ueImsi"="12345"
"ueMsisdn"="98787"

Displayed on the web
interface

{produce.short.name} initiated; PDP context deleted for UE with IMSI
[{ueImsi}] and MSISDN [{ueMsisdn}] at {produce.short.name}
[{SCGMgmtIp}]

Description

This event occurs when packet data protocol delete is successful.

PDP delete by TTG failed
Table 505. PDP delete by TTG failed event
Event

PDP delete by TTG failed

Event Type

initPdpDelFailure

Event Code

1225

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "gtpcIp"="5.5.5.5"
"apn"="ruckuswireless.com" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787" "cause"="cause of error"

Displayed on the web
interface

{produce.short.name} initiated; PDP context delete failed for UE with
IMSI [{ueImsi}] and MSISDN [{ueMsisdn}] at {produce.short.name}
[{SCGMgmtIp}]. Cause [{cause}]

Description

This event occurs when packet data protocol delete fails.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

394

Events Types
Gn/S2a Interface Events

PDP delete by GGSN succeeded
Table 506. PDP delete by GGSN succeeded event
Event

PDP delete by GGSN succeeded

Event Type

recvPdpDelSucc

Event Code

1226

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "gtpcIp"="5.5.5.5"
"apn"="ruckuswireless.com" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787"

Displayed on the web
interface

GGSN initiated; PDP context deleted for UE with IMSI [{ueImsi}] and
MSISDN [{ueMsisdn}] at {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when packet data protocol delete is successful, as
initiated by the GGSN.

PDP delete by GGSN failed
Table 507. PDP delete by GGSN failed event
Event

PDP delete by GGSN failed

Event Type

recvPdpDelFailure

Event Code

1227

Severity

Debug

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “srcProcess”=”sm_process”
“realm”=”NA" “gtpcIp”=”5.5.5.5” "ggsnIp"="10.10.10.10"
“ueMacAddr”=”NA” “ueImsi”=”NA” "apn"="NA"
"SCGMgmtIp"="2.2.2.2" “cause”=”cause of error”

Displayed on the web
interface

GGSN initiated; PDP context delete received from IP [{ggsnIp}] at
{produce.short.name} [{SCGMgmtIp}] is failed. Cause [{cause}].

Description

This event occurs when delete packet data protocol fails. Delete is
initiated by GGSN.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

395

Events Types
Gn/S2a Interface Events

IP assigned
Table 508. IP assigned event
Event

IP assigned

Event Type

ipAssigned

Event Code

1229

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii" "ueImsi"="12345"
"ueMsisdn"="98787" "ueIpAddr"="5.5.5.5"

Displayed on the web
interface

UE with IMSI [{ueImsi}] and MSISDN [{ueMsisdn}] was assigned IP
[{ueIpAddr}] at {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when IP address is assigned to the user equipment.
This event is applicable to TTG/PDG sessions only.

IP not assigned
Table 509. IP not assigned event
Event

IP not assigned

Event Type

ipNotAssigned

Event Code

1230

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787" "cause"=""

Displayed on the web
interface

IP could not be assigned to UE with IMSI [{ueImsi}] and MSISDN
[{ueMsisdn}] at {produce.short.name} [{SCGMgmtIp}] because
[{cause}]

Description

This event occurs when the IP address is not assigned to user euipment.
This event is applicable to TTG/PDG sessions only.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

396

Events Types
Gn/S2a Interface Events

Unknown UE
Table 510. Unknown UE event
Event

Unknown UE

Event Type

unknownUE

Event Code

1231

Severity

Minor

Attribute

"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "ueMacAddr"="bb:aa:dd:dd:ee:ff"
"cause"="Subscriber Info Not Found" "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

Received request from un-known UE [{ueMacAddr}] in
{produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when TTG control plane receives either a DHCP
message or a trigger from data plane. It is unable to find the user
equipment in the session context.

PDP update success COA
Table 511. PDP update success COA event
Event

PDP update success COA

Event Type

pdpUpdSuccCOA

Event Code

1244

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "gtpcIp"="5.5.5.5"
"apn"="ruckuswireless.com" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787" "aaaSrvrIp"="5.5.5.5"

Displayed on the web
interface

PDP context updated for UE with IMSI [{ueImsi}] and MSISDN
[{ueMsisdn}] at {produce.short.name} [{SCGMgmtIp}] because of COA
from AAA server [{aaaSrvrIp}]

Description

This event occurs when the packet data protocol update is successful
when initiating the update process based on the change of authorization
received from the external AAA server.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

397

Events Types
Gn/S2a Interface Events

PDP update fail COA
Table 512. PDP update fail COA event
Event

PDP update fail COA

Event Type

pdpUpdFailCOA

Event Code

1245

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "gtpcIp"="5.5.5.5"
"apn"="ruckuswireless.com" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueImsi"="12345","ueMsisdn"="98787" "aaaSrvrIp"="5.5.5.5"
"cause"="cause of error"

Displayed on the web
interface

PDP context update initiated because of COA from AAA server [{gtpcIp}]
failed for UE with IMSI [{ueImsi}] and MSISDN [{ueMsisdn}] at
{produce.short.name} [{SCGMgmtIp}]. Failure Cause [{cause}].

Description

This event occurs when the packet data protocol update fails when
initiating the update process based on the change of authorization
received from the external AAA server.

PDNGW could not be resolved
Table 513. PDNGW could not be resolved event
Event

PDNGW could not be resolved

Event Type

pdnGwNotResolved

Event Code

1950

Severity

Critical

Attribute

"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="sm_proces"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii" "ueImsi"="12345",
"ueMsisdn"="98787" "apn"="ruckus.com"

Displayed on the web
interface

[{srcProcess}] APN [{apn}] could not be resolved on
{produce.short.name} [{SCGMgmtIp}], with username
[{ueImsi}@{realm}]

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

398

Events Types
Gn/S2a Interface Events

Table 513. PDNGW could not be resolved event
Description

This event occurs when the access point name is unable to resolve to
PDN GW.

PDNGW version not supported
Table 514. PDNGW version not supported event
Event

PDNGW version not supported

Event Type

pdnGwVersionNotSupportedMsgReceived

Event Code

1952

Severity

Major

Attribute

"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="sm_proces"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii""ueImsi"="12345","ueMsisdn"="987
87" "APN"="ruckus.com", “pgwIp”=”1.1.1.1”

Displayed on the web
interface

[{srcProcess}] Version not supported message received from PDN GW
with IP [{pgwIp}] on {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the version is not supported for messages
received from PDN GW.

Associated PDNGW down
Table 515. Associated PDNGW down event
Event

Associated PDNGW down

Event Type

pdnGwAssociationDown

Event Code

1953

Severity

Critical

Attribute

"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="sm_proces"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii" "ueImsi"="12345",
"ueMsisdn"="98787" "APN"="ruckus.com",“pgwIp”=”1.1.1.1”

Displayed on the web
interface

[{srcProcess}] Association with PDN GW with IP [{pgwIp}] from
{produce.short.name} [{SCGMgmtIp}] down

Description

This event occurs when the association with PDN GW is down due to
echo request time out or it fails to send messages to PDN GW.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

399

Events Types
Gn/S2a Interface Events

Create session response failed
Table 516. Create session response failed event
Event

Create session response failed

Event Type

createSessionResponseFailed

Event Code

1954

Severity

Major

Attribute

"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="sm_proces"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii" "ueImsi"="12345",
"ueMsisdn"="98787" "APN"="ruckus.com"
"cause"="xx",“pgwIp”=”1.1.1.1”

Displayed on the web
interface

[{srcProcess}] Create Session response from PDN GW with IP [{pgwIp}]
on {produce.short.name} [{SCGMgmtIp}] failed, for UE with username
[{ueImsi}@{realm}] because [{cause}]

Description

This event occurs when create session response from PDN GW fails.

Decode failed
Table 517. Decode failed event
Event

Decode failed

Event Type

decodeFailed

Event Code

1955

Severity

Major

Attribute

"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="sm_proces"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii" "ueImsi"="12345",
"ueMsisdn"="98787" "APN"="ruckus.com",“pgwIp”=”1.1.1.1”

Displayed on the web
interface

[{srcProcess}] Decode of message received from PDN GW with IP
[{pgwIp}] on {produce.short.name} [{SCGMgmtIp}] failed

Description

This event occurs when decoding of messages received from PDN GW
fails.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

400

Events Types
Gn/S2a Interface Events

Modify bearer response failed
Table 518. Modify bearer response failed event
Event

Modify bearer response failed

Event Type

modifyBearerResponseFailed

Event Code

1956

Severity

Major

Attribute

mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii" "ueImsi"="12345"
"ueMsisdn"="98787", "APN"="ruckus.com"
"cause"="xx",“pgwIp”=”1.1.1.1”

Displayed on the web
interface

[{srcProcess}] Modify Bearer Response from PDN GW with IP [{pgwIp}]
on {produce.short.name} [{SCGMgmtIp}] failed, for UE with username
[{ueImsi}@{realm}] because [{cause}]

Description

This event occurs when modify bearer response from PDN GW fails.

Delete session response failed
Table 519. Delete session response failed event
Event

Delete session response failed

Event Type

deleteSessionResponseFailed

Event Code

1957

Severity

Major

Attribute

mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii" "ueImsi"="12345"
"ueMsisdn"="98787" "APN"="ruckus.com"
"cause"="xx",“pgwIp”=”1.1.1.1”

Displayed on the web
interface

[{srcProcess}] Delete Session response from PDN GW with IP [{pgwIp}]
on {produce.short.name} [{SCGMgmtIp}] failed, for UE with username
[{ueImsi}@{realm}] because [{cause}]

Description

This event occurs when the delete session response from PDN GW fails.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

401

Events Types
Gn/S2a Interface Events

Delete bearer request failed
Table 520. Delete bearer request failed event
Event

Delete bearer request failed

Event Type

deleteBearerRequestFailed

Event Code

1958

Severity

Major

Attribute

mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii" "ueImsi"="12345"
"ueMsisdn"="98787" "APN"="ruckus.com",“cause”=””,“pgwIp”=”1.1.1.1”

Displayed on the web
interface

[{srcProcess}] Delete Bearer Request from PDN GW with IP [{pgwIp}]
on {produce.short.name} [{SCGMgmtIp}] failed, for UE with username
[{ueImsi}@{realm}] because [{cause}]

Description

This event occurs when the delete bearer request from PDN GW fails
with decode error.

Update bearer request failed
Table 521. Update bearer request failed event
Event

Update bearer request failed

Event Type

updateBearerRequestFailed

Event Code

1959

Severity

Major

Attribute

"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii" "ueImsi"="12345"
"ueMsisdn"="98787" "APN"="ruckus.com",“cause”=””,“pgwIp”=”1.1.1.1”

Displayed on the web
interface

[{srcProcess}] Update bearer request from PDN GW with IP [{pgwIp}]
on {produce.short.name} [{SCGMgmtIp}] failed, for UE with username
[{ueImsi}@{realm}] because [{cause}]

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

402

Events Types
Gn/S2a Interface Events

Table 521. Update bearer request failed event
Description

This event occurs when the update bearer request fails with a decode
error.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

403

Events Types
Gn/S2a Interface Events

CGF server not configured
Table 522. CGF server not configured event
Event

CGF server not configured

Event Type

cgfServerNotConfigured

Event Code

1960

Severity

Major

Attribute

"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="CIP"
"realm"="wlan.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2"
"ueMacAddr"="aa:bb:cc:gg:hh:ii" "ueImsi"="12345"
"ueMsisdn"="98787" "APN"=ruckus.com "cgfSrvrIp" = "1.1.1.1",
“ggsnIp”=”10.10.10.10”

Displayed on the web
interface

CGF server IP [{cgfSrvrIp}] received from PDN GW/GGSN with IP
[{ggsnIp}] on {produce.short.name} [{SCGMgmtIp}] is not configured

Description

This event occurs when the IP address of the charging gateway function
server received from GGSN/PDNGW is not configured in the controller
web interface.

NOTE: Refer to Gn/S2a Interface Alarms.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

404

Events Types
Gr Interface Event

Gr Interface Event
NOTE: This section is not applicable to vSZ-H.
Following are the events related to GR interface.
• Destination not reachable
• Destination available
• App server down
• App server inactive
• App server active
• Association establishment failed
• Association down
• Association up
• Send auth info success
• Auth info sending failed
• GPRS location update succeeded
• GPRS location update failed
• Insert sub data success
• Insert sub data failed
• Outbound routing failure
• Did allocation failure
• Restore data success
• Restore data failed

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

405

Events Types
Gr Interface Event

Destination not reachable
Table 523. Destination not reachable event
Event

Destination not reachable

Event Type

destNotRecheable

Event Code

1618

Severity

Critical

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="hip"
"pointCode"="1.1.1"

Displayed on the web
interface

Remote Point Code [{pointCode}] is unavailable

Description

This event occurs when the point code is unreachable due to a pause
indicator

Auto Clearance

This event triggers the alarm 1618, which is auto cleared by the event
code 1620.

Destination available
Table 524. Destination available event
Event

Destination available

Event Type

destAvailable

Event Code

1620

Severity

Critical

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="hip"
"pointCode"="1.1.1"

Displayed on the web
interface

Remote Point Code [{pointCode}] is available

Description

This event occurs when the point code is available due to the resume
indicator.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

406

Events Types
Gr Interface Event

App server down
Table 525. App server down event
Event

App server down

Event Type

appServerDown

Event Code

1623

Severity

Critical

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="hip"
"routingContext" ="1" "pointCode"="1.1.1" "SSN" = "7"

Displayed on the web
interface

Application Server Down, Routing Context [{routingContext}], local
Point Code [{pointCode}], local SSN [{SSN}]

Description

This event occurs when the local application server is down from the
remote IP security protocol (IPSP) or controller.

Auto Clearance

This event triggers the alarm 1623, which is auto cleared by the event
code 1625.

App server inactive
Table 526. App server inactive event
Event

App server inactive

Event Type

appServerInactive

Event Code

1624

Severity

Critical

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="hip"
"routingContext" ="1" "pointCode"="1.1.1" "SSN" = "7"

Displayed on the web
interface

Application Server Inactive, Routing Context [{routingContext}], lpcal
Point Code [{pointCode}], local SSN [{SSN}]

Description

This event occurs when the local application server is inactive from the
remote IPSP/controller.

Auto Clearance

This event triggers the alarm 1624, which is auto cleared by the event
code 1625.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

407

Events Types
Gr Interface Event

App server active
Table 527. App server active event
Event

App server active

Event Type

appServerActive

Event Code

1625

Severity

Critical

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="hip"
"routingContext" ="1" "pointCode"="1.1.1" "SSN" = "7"

Displayed on the web
interface

Application Server Active, Routing Context [{routingContext}], lpcal
Point Code [{pointCode}], local SSN [{SSN}]

Description

This event occurs when the local application server is active from the
remote IPSP or signalling gateway (SG).

Association establishment failed
Table 528. Association establishment failed event
Event

Association establishment failed

Event Type

assocEstbFailed

Event Code

1626

Severity

Critical

Attribute

"mvnoId"="3" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="hip"
"srcIP"="10.1.4.10" "srcPort"="2960" "destIP"="10.1.4.20"
"destPort"="2960"

Displayed on the web
interface

Failed to establish SCTP association. SCTP Abort received from srcIP
[{srcIP}], srcPort [{srcPort}], destIP[{destIP}], destPort [{destPort}]

Description

This event occurs when it is unable to establish an association to the
controller/IPSP.

Auto Clearance

This event triggers the alarm 1626, which is auto cleared by the event
code 1628.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

408

Events Types
Gr Interface Event

Association down
Table 529. Association down event
Event

Association down

Event Type

assocDown

Event Code

1627

Severity

Critical

Attribute

"mvnoId"="3" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="hip"
"srcIP"="10.1.4.10" "srcPort"="2960" "destIP"="10.1.4.20"
"destPort"="2960"

Displayed on the web
interface

SCTP association DOWN srcIP [{srcIP}], srcPort [{srcPort}],
destIP[{destIP}], destPort [{destPort}]

Description

This event occurs when the stream control transmission protocol (SCTP)
association is down.

Auto Clearance

This event triggers the alarm 1627, which is auto cleared by the event
code 1628.

Association up
Table 530. Association up event
Event

Association up

Event Type

assocUp

Event Code

1628

Severity

Critical

Attribute

"mvnoId"="3" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="hip"
"srcIP"="10.1.4.10" "srcPort"="2960" "destIP"="10.1.4.20"
"destPort"="2960"

Displayed on the web
interface

SCTP association UP. srcIP [{srcIP}], srcPort [{srcPort}],
destIP[{destIP}], destPort [{destPort}]

Description

This event occurs when the SCTP association is UP.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

409

Events Types
Gr Interface Event

Send auth info success
Table 531. Send auth info success event
Event

Send auth info success

Event Type

sendAuthInfoSuccess

Event Code

1630

Severity

Debug

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="hip"
"hlrInstance"="Vodafone_HLR" "ueImsi "="04844624203918"

Displayed on the web
interface

MAP-SendAuthInfo Operation successful from IMSI [{ueImsi}] with
[{hlrInstance}]

Description

This event occurs when authentication parameters are successfully
retrieved.

Auth info sending failed
Table 532. Auth info sending failed event
Event

Auth info sending failed

Event Type

sendAuthInfoFailed

Event Code

1631

Severity

Major

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="hip"
"hlrInstance"="Vodafone_HLR" "ueImsi "="04844624203918"
"cause"="Timeout"

Displayed on the web
interface

MAP-SendAuthInfo Operation Failed for IMSI [{ueImsi}] with
[{hlrInstance}], cause [{cause}]

Description

This event occurs when authentication information delivery failure has
occurred.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

410

Events Types
Gr Interface Event

GPRS location update succeeded
Table 533. GPRS location update succeeded event
Event

GPRS location update succeeded

Event Type

updateGprsLocSuccess

Event Code

1632

Severity

Debug

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="hip"
"hlrInstance"="Vodafone_HLR" "ueImsi "="04844624203918"

Displayed on the web
interface

MAP-UpdateGprsLocation Operation Successful for IMSI [{ueImsi}] with
[{hlrInstance}]

Description

This event occurs when it successfully updates the GPRS location
operation.

GPRS location update failed
Table 534. GPRS location update failed event
Event

GPRS location update failed

Event Type

updateGprsLocFailed

Event Code

1633

Severity

Major

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="hip"
"hlrInstance"="Vodafone_HLR" "ueImsi "="04844624203918"
"cause"="Timeout"

Displayed on the web
interface

MAP-UpdateGprsLocation Operation Failed for IMSI [{ueImsi}] with
[{hlrInstance}], cause [{cause}]

Description

This event occurs when the GPRS location update process fails.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

411

Events Types
Gr Interface Event

Insert sub data success
Table 535. Insert sub data success event
Event

Insert sub data success

Event Type

insertSubDataSuccess

Event Code

1634

Severity

Debug

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="hip"
"hlrInstance"="Vodafone_HLR" "ueImsi "="04844624203918"

Displayed on the web
interface

MAP-InsertSubscriberData Operation Successful for IMSI [{ueImsi}] with
[{hlrInstance}]

Description

This event occurs when it successfully inserts the subscriber data
operation.

Insert sub data failed
Table 536. Insert sub data failed event
Event

Insert sub data failed

Event Type

insertSubDataFailed

Event Code

1635

Severity

Major

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="hip"
"hlrInstance"="Vodafone_HLR" "ueImsi "="04844624203918"
"cause"="ASN decode error"

Displayed on the web
interface

MAP-InsertSubscriberData Operation Failed for IMSI [{ueImsi}] with
[{hlrInstance}], cause [{cause}]

Description

This event occurs when it fails to insert the subscriber data operation

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

412

Events Types
Gr Interface Event

Outbound routing failure
Table 537. Outbound routing failure event
Event

Outbound routing failure

Event Type

outboundRoutingFailure

Event Code

1636

Severity

Major

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="hip"
"operation"="updateGprsLocationReq" "hlrInstance"="
Vodafone_HLR" "ueImsi "=" 04844624203918"

Displayed on the web
interface

Unable to route [{operation}] for IMSI [{ueImsi}] to HLR [{hlrInstance}]

Description

This event occurs when it is unable to route transaction capabilities
application (TCAP) message to the destination.

Did allocation failure
Table 538. Did allocation failure event
Event

Did allocation failure

Event Type

didAllocationFailure

Event Code

1637

Severity

Critical

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="hip"

Displayed on the web
interface

HIP unable to allocate new dialogue

Description

This event occurs when it is unable to allocate the dialogue identifier for
a new transaction. This indicates an overload condition.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

413

Events Types
Gr Interface Event

Restore data success
Table 539. Restore data success event
Event

Restore data success

Event Type

restoreDataSuccess

Event Code

1639

Severity

Debug

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="hip"
"hlrInstance"="Vodafone_HLR" "ueImsi "="04844624203918"

Displayed on the web
interface

MAP-RestoreData Operation Successful for IMSI [{ueImsi}] with
[{hlrInstance}]

Description

This event occurs when it successfully restores the data operation.

Restore data failed
Table 540. Restore data failed event
Event

Restore data failed

Event Type

restoreDataFailed

Event Code

1640

Severity

Major

Attribute

"mvnoId"="2" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="hip"
"hlrInstance"="Vodafone_HLR" "ueImsi"="04844624203918"
"cause"="Timeout"

Displayed on the web
interface

MAP-RestoreData Operation Failed for IMSI [{ueImsi}] with
[{hlrInstance}], cause [{cause}]

Description

This event occurs when it fails to restore the data operation.

NOTE: Refer to GR Interface Alarms.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

414

Events Types
IPMI Events

IPMI Events
NOTE: This section is not applicable to vSZ-H.
Following are the events related to IPMIs.
ipmiVoltage

ipmiThempBB

ipmiThempFP

ipmiThempIOH

ipmiThempMemP

ipmiThempPS

ipmiThempP

ipmiThempHSBP

ipmiFan

ipmiPower

ipmiCurrent

ipmiFanStatus

ipmiPsStatus

ipmiDrvStatus

ipmiREVotage

ipmiREThempBB

ipmiREThempFP

ipmiREThempIOH

ipmiREThempMemP

ipmiREThempPS

ipmiREThempP

ipmiREThempHSBP

ipmiREFan

ipmiREPower

ipmiRECurrent

ipmiREFanStatus

ipmiREPsStatus

ipmiREDrvStatus

ipmiVoltage
Table 541. ipmiVoltage event
Event

ipmiVoltage

Event Type

ipmiVoltage

Event Code

901

Severity

Major

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Baseboard voltage [{status}] on control plane [{nodeMac}]

Description

This event occurs due to under /over voltage on the control plane.
Baseboard threshold temperatures are:
• Critical high - 660 C
• Non critical high - 610 C
• Non critical low - 100 C
• Critical low - 50 C

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

415

Events Types
IPMI Events

Table 541. ipmiVoltage event
Auto Clearance

This event triggers the alarm 901, which is auto cleared by the event
code 926.

ipmiThempBB
Table 542. ipmiThempBB event
Event

ipmiThempBB

Event Type

ipmiThempBB

Event Code

902

Severity

Major

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Baseboard temperature [{status}] on controlplane [{nodeMac}]

Description

This event occurs when the baseboard temperature status is sent.
Baseboard threshold temperatures are in the range of 100 Celsius to
610 Celsius. The default threshold is 610C.

Auto Clearance

This event triggers the alarm 902, which is auto cleared by the event
code 927.

ipmiThempFP
Table 543. ipmiThempFP event
Event

ipmiThempFP

Event Type

ipmiThempFP

Event Code

903

Severity

Major

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Front panel temperature [{status}] on control plane [{nodeMac}]

Description

This event occurs when the front panel temperature status is sent. Front
panel threshold temperatures are in the range of 50 Celsius to 440
Celsius. The default threshold is 440C.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

416

Events Types
IPMI Events

Table 543. ipmiThempFP event
Auto Clearance

This event triggers the alarm 903, which is auto cleared by the event
code 928.

ipmiThempIOH
Table 544. ipmiThempIOH event
Event

ipmiThempIOH

Event Type

ipmiThempIOH

Event Code

904

Severity

Major

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Chipset temperature [{status}] on control plane [{nodeMac}]

Description

This event occurs when the chip set temperature status is sent. IOH
thermal margin threshold temperatures are in the range of -200 Celsius
to 50 Celsius. The default threshold is 50C.

Auto Clearance

This event triggers the alarm 904, which is auto cleared by the event
code 929.

ipmiThempMemP
Table 545. ipmiThempMemP event
Event

ipmiThempMemP

Event Type

ipmiThempMemP

Event Code

905

Severity

Major

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Processor [{id}] memory temperature [{status}] on control plane
[{nodeMac}]

Description

This event occurs when the processor memory temperature status is
sent. Process 1 memory thermal margin threshold temperatures are in
the range of -200 Celsius to 50 Celsius. The default threshold is 50C.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

417

Events Types
IPMI Events

Table 545. ipmiThempMemP event
Auto Clearance

This event triggers the alarm 905, which is auto cleared by the event
code 930.

ipmiThempPS
Table 546. ipmiThempPS event
Event

ipmiThempPS

Event Type

ipmiThempPS

Event Code

906

Severity

Major

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Power supply [{id}] temperature [{status}] on control plane [{nodeMac}]

Description

This event occurs when the power supply temperature status is sent.
Power supply 1 and power supply 2 threshold temperatures are in the
range of -200 Celsius to 50 Celsius. The default threshold is 50C.

Auto Clearance

This event triggers the alarm 906, which is auto cleared by the event
code 931.

ipmiThempP
Table 547. ipmiThempP event
Event

ipmiThempP

Event Type

ipmiThempP

Event Code

907

Severity

Major

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Processor [{id}] temperature [{status}] on control plane [{nodeMac}]

Description

This event occurs when the processor temperature on the control plane
reaches the threshold value. The threshold value is in the range of 10 to
110 Celsius. The default threshold is 110C.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

418

Events Types
IPMI Events

Table 547. ipmiThempP event
Auto Clearance

This event triggers the alarm 907, which is auto cleared by the event
code 932.

ipmiThempHSBP
Table 548. ipmiThempHSBP event
Event

ipmiThempHSBP

Event Type

ipmiThempHSBP

Event Code

908

Severity

Majorf

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Hot swap backplane temperature [{status}] on control plane
[{nodeMac}]

Description

This event occurs when the hot swap back plane temperature status in
the range of 90 Celsius to 550 Celsius. The default threshold is 550C.

Auto Clearance

This event triggers the alarm 908, which is auto cleared by the event
code 933.

ipmiFan
Table 549. ipmiFan event
Event

ipmiFan

Event Type

ipmiFan

Event Code

909

Severity

Major

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

System fan [{id}] module [{status}] on control plane [{nodeMac}]

Description

This event occurs when the system fan module status is sent.

Auto Clearance

This event triggers the alarm 909, which is auto cleared by the event
code 934.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

419

Events Types
IPMI Events

ipmiPower
Table 550. ipmiPower event
Event

ipmiPower

Event Type

ipmiPower

Event Code

910

Severity

Major

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Power supply [{id}] AC power input [{status}] on control plane
[{nodeMac}]

Description

This event occurs when the AC power input status is sent.

Auto Clearance

This event triggers the alarm 910, which is auto cleared by the event
code 935.

ipmiCurrent
Table 551. ipmiCurrent event
Event

ipmiCurrent

Event Type

ipmiCurrent

Event Code

911

Severity

Major

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Power supply [{id}] +12V% of maximum current output [{status}] on
control plane [{nodeMac}]

Description

This event occurs when the power supply and the maximum voltage
output status are sent.

Auto Clearance

This event triggers the alarm 911, which is auto cleared by the event
code 936.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

420

Events Types
IPMI Events

ipmiFanStatus
Table 552. ipmiFanStatus event
Event

ipmiFanStatus

Event Type

ipmiFanStatus

Event Code

912

Severity

Major

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Fan module [{id}] [{status}] on control plane [{nodeMac}]

Description

This event occurs when the fan module status is sent.

Auto Clearance

This event triggers the alarm 912, which is auto cleared by the event
code 937.

ipmiPsStatus
Table 553. ipmiPsStatus event
Event

ipmiPsStatus

Event Type

ipmiPsStatus

Event Code

913

Severity

Major

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Power supply [{id}] [{status}] on control plane [{nodeMac}]

Description

This event occurs when the power supply status is sent.

Auto Clearance

This event triggers the alarm 913, which is auto cleared by the event
code 938.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

421

Events Types
IPMI Events

ipmiDrvStatus
Table 554. ipmiDrvStatus event
Event

ipmiDrvStatus

Event Type

ipmiDrvStatus

Event Code

914

Severity

Major

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Disk drive [{id}] [{status}] on control plane [{nodeMac}]

Description

This event occurs when the disk drive status is sent.

Auto Clearance

This event triggers the alarm 914, which is auto cleared by the event
code 939.

ipmiREVotage
Table 555. ipmiREVotage event
Event

ipmiREVotage

Event Type

ipmiREVotage

Event Code

926

Severity

Informational

Attribute

“id”=“x”, “status”=“xxxxx”, “nodeMac”=“xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Baseboard voltage [{status}] on control plane [{nodeMac}].

Description

This event occurs when the baseboard voltage comes back to the
normal status.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

422

Events Types
IPMI Events

ipmiREThempBB
Table 556. ipmiREThempBB event
Event

ipmiREThempBB

Event Type

ipmiREThempBB

Event Code

927

Severity

Informational

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Baseboard temperature [{status}] on control plane [{nodeMac}].

Description

This event occurs when the baseboard temperature comes back to the
normal status.

ipmiREThempFP
Table 557. ipmiREThempFP event
Event

ipmiREThempFP

Event Type

ipmiREThempFP

Event Code

928

Severity

Informational

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Front panel temperature [{status}] on control plane [{nodeMac}].

Description

This event occurs when the front panel temperature comes back to the
normal status.

ipmiREThempIOH
Table 558. ipmiREThempIOH event
Event

ipmiREThempIOH

Event Type

ipmiREThempIOH

Event Code

929

Severity

Informational

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

423

Events Types
IPMI Events

Table 558. ipmiREThempIOH event
Displayed on the web
interface

Chipset temperature [{status}] on control plane [{nodeMac}].

Description

This event occurs when the chipset temperature comes back to the
normal status.

ipmiREThempMemP
Table 559. ipmiREThempMemP event
Event

ipmiREThempMemP

Event Type

ipmiREThempMemP

Event Code

930

Severity

Informational

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Processor [{id}] memory temperature [{status}] on control plane
[{nodeMac}].

Description

This event occurs when the processor memory temperature comes
back to the normal status.

ipmiREThempPS
Table 560. ipmiREThempPS event
Event

ipmiREThempPS

Event Type

ipmiREThempPS

Event Code

931

Severity

Informational

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Power supply [{id}] temperature [{status}] on control plane [{nodeMac}].

Description

This event occurs when the power supply temperature comes back to
the normal status.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

424

Events Types
IPMI Events

ipmiREThempP
Table 561. ipmiREThempP event
Event

ipmiREThempP

Event Type

ipmiREThempP

Event Code

932

Severity

Informational

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Processor [{id}] temperature [{status}] on control plane [{nodeMac}].

Description

This event occurs when the processor temperature comes back to the
normal status.

ipmiREThempHSBP
Table 562. ipmiREThempHSBP event
Event

ipmiREThempHSBP

Event Type

ipmiREThempHSBP

Event Code

933

Severity

Informational

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Hot swap backplane temperature [{status}] on control plane
[{nodeMac}].

Description

This event occurs when the hot swap backplane temperature comes
back to the normal status.

ipmiREFan
Table 563. ipmiREFan event
Event

ipmiREFan

Event Type

ipmiREFan

Event Code

934

Severity

Informational

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

425

Events Types
IPMI Events

Table 563. ipmiREFan event
Displayed on the web
interface

System fan [{id}] module [{status}] on control plane [{nodeMac}].

Description

This event occurs when the system fan module comes back to the
normal status.

ipmiREPower
Table 564. ipmiREPower event
Event

ipmiREPower

Event Type

ipmiREPower

Event Code

935

Severity

Informational

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Power supply [{id}] AC power input [{status}] on control plane
[{nodeMac}].

Description

This event occurs when the AC power supply comes back to the normal
status.

ipmiRECurrent
Table 565. ipmiRECurrent event
Event

ipmiRECurrent

Event Type

ipmiRECurrent

Event Code

936

Severity

Informational

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Power supply [{id}] +12V % of maximum current output [{status}] on
control plane [{nodeMac}].

Description

This event occurs when power supply and the maximum voltage output
status recover from an abnormal condition.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

426

Events Types
IPMI Events

ipmiREFanStatus
Table 566. ipmiREFanStatus event
Event

ipmiREFanStatus

Event Type

ipmiREFanStatus

Event Code

937

Severity

Informational

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Fan module [{id}] [{status}] on control plane [{nodeMac}].

Description

This event occurs when the fan module comes back to normal status.

ipmiREPsStatus
Table 567. ipmiREPsStatus event
Event

ipmiREPsStatus

Event Type

ipmiREPsStatus

Event Code

938

Severity

Informational

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Power supply [{id}] [{status}] on control plane [{nodeMac}].

Description

This event occurs when the power supply comes back to normal status.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

427

Events Types
IPMI Events

ipmiREDrvStatus
Table 568. ipmiREDrvStatus event
Event

ipmiREDrvStatus

Event Type

ipmiREDrvStatus

Event Code

939

Severity

Informational

Attribute

"id"="x", "status"="xxxxx", "nodeMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Disk drive [{id}] [{status}] on control plane [{nodeMac}].

Description

This event occurs when disk drive status comes back to the normal
status.

NOTE: Refer to IPMI Alarms.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

428

Events Types
Licensing Interface Events

Licensing Interface Events
Following are the events related to licensing.
• TTG session warning threshold
• TTG session major threshold
• TTG session critical threshold
• TTG session license exhausted
• License sync succeeded
• License sync failed
• License import succeeded
• License import failed
• License data changed
• License going to expire
• Insufficient license capacity

TTG session warning threshold
NOTE: This event is not applicable to vSZ-H.
Table 569. TTG session warning threshold event
Event

TTG session warning threshold

Event Type

ttgSessionWarningThreshold

Event Code

1240

Severity

Warning

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”aut/lic”

Displayed on the web
interface

The licensed sessions of {produce.short.name} [{SCGMgmtIp}] have
reached warning level.

Description

This event occurs when the number of client sessions connected to the
Management IP interface has reached the warning threshold limit.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

429

Events Types
Licensing Interface Events

TTG session major threshold
NOTE: This event is not applicable to vSZ-H.
Table 570. TTG session major threshold event
Event

TTG session major threshold

Event Type

ttgSessionMajorThreshold

Event Code

1241

Severity

Major

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”aut/lic”

Displayed on the web
interface

The licensed sessions of {produce.short.name} [{SCGMgmtIp}] have
reached major level.

Description

This event occurs when the number of client sessions connected to the
Management IP interface has reached the major threshold limit.

TTG session critical threshold
NOTE: This event is not applicable to vSZ-H.
Table 571. TTG session critical threshold event
Event

TTG session critical threshold

Event Type

ttgSessionCriticalThreshold

Event Code

1242

Severity

Critical

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”aut/lic”

Displayed on the web
interface

The licensed sessions of {produce.short.name} [{SCGMgmtIp}] have
reached critical level.

Description

This event occurs when the number of client connected to the
Management IP interface has reached the critical threshold limit.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

430

Events Types
Licensing Interface Events

TTG session license exhausted
NOTE: This event is not applicable to vSZ-H.
Table 572. TTG session license exhausted event
Event

TTG session license exhausted

Event Type

ttgSessionLicenseExausted

Event Code

1243

Severity

Critical

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”aut/lic”

Displayed on the web
interface

The licensed of {produce.short.name} [{SCGMgmtIp}] have been
exhausted for all sessions.

Description

This event occurs when the clients connected to the Management IP
interface has exceeded the license limit.

License sync succeeded
Table 573. License sync succeeded event
Event

License sync succeeded

Event Type

licenseSyncSuccess

Event Code

1250

Severity

Informational

Attribute

"nodeName"="xxxxxxxx",
"licenseServerName"="ruckuswireless.flexeraoperation.com"

Displayed on the web
interface

Node [{nodeName}] sync-up license with license server
[{licenseServerName}] succeeded.

Description

This event occurs when the controller successfully synchronizes the
license data with the license server.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

431

Events Types
Licensing Interface Events

License sync failed
Table 574. License sync failed event
Event

License sync failed

Event Type

licenseSyncFail

Event Code

1251

Severity

Warning

Attribute

"nodeName"="xxxxxxxx",
"licenseServerName"="ruckuswireless.flexeraoperation.com"

Displayed on the web
interface

Node [{nodeName}] sync-up license with license server
[{licenseServerName}] failed.

Description

This event occurs when the controller fails to synchronize the license
data with the license server.

License import succeeded
Table 575. License import succeeded event
Event

License import succeeded

Event Type

licenseImportSuccess

Event Code

1252

Severity

Informational

Attribute

"nodeName"="xxxxxxxx",

Displayed on the web
interface

Node [{nodeName}] import license data succeeded.

Description

This event occurs when the controller successfully imports the license
data.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

432

Events Types
Licensing Interface Events

License import failed
Table 576. License import failed event
Event

License import failed

Event Type

licenseImportFail

Event Code

1253

Severity

Warning

Attribute

"nodeName"="xxxxxxxx",

Displayed on the web
interface

Node [{nodeName}] import license data failed.

Description

This event occurs when the controller fails to imports the license data.

License data changed
Table 577. License data changed event
Event

License data changed

Event Type

licenseChanged

Event Code

1254

Severity

Informational

Attribute

"nodeName"="xxxxxxxx",

Displayed on the web
interface

Node [{nodeName}] license data has been changed.

Description

This event occurs when the controller license data is modified.

License going to expire
Table 578. License going to expire event
Event

License going to expire

Event Type

licenseGoingToExpire

Event Code

1255

Severity

Major

Attribute

“nodeName”=“xxx”, “licenseType”=“ xxx”

Displayed on the web
interface

The [{licenseType}] on node [{nodeName}] will expire on
[{associationTime}].

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

433

Events Types
Licensing Interface Events

Table 578. License going to expire event
Description

This event occurs when the validity of the license is going to expire.

Insufficient license capacity
Table 579. Insufficient license capacity event
Event

Insufficient license capacity

Event Type

apConnectionTerminatedDueToInsufficientLicense

Event Code

1256

Severity

Major

Attribute

"licenseType”=“ xxx”

Displayed on the web
interface

Insufficient [{licenseType}] license is detected and it will cause existing
AP connections to terminate.

Description

This event occurs when AP connections are rejected due to insufficient
licenses.

NOTE: Refer to Licensing Alarms.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

434

Events Types
Location Delivery Events

Location Delivery Events
NOTE: This section is not applicable to vSZ-H.
Following are the events related to location delivery.
• Unavailable location info requested
• Incapable location info requested
• Unsupported location delivery request

Unavailable location info requested
Table 580. Unavailable location info requested event
Event

Unavailable location info requested

Event Type

unavailableLocInfoRequested

Event Code

1655

Severity

Debug

Attribute

“mvnoId”=12, “wlanId”=1, “zoneId”=”10”,
“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”radiusd”,
“realm”=”operator realm”, “radSrvrIp”=”1.1.1.1”,
“requestedInfo”=”target location|geo location, etc”,
“SCGMgmtIp”=”2.2.2.2”

Displayed on the web
interface

AAA [{radSrvrIp}] requests [{requestedInfo}] that is not available with
{produce.short.name}[{SCGMgmtIp}]

Description

This event occurs when the AAA server requests location information,
which is not available at the controller. For example, the AAA server
requests the target location even after the controller communicating that
it can only support NAS locations.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

435

Events Types
Location Delivery Events

Incapable location info requested
Table 581. Incapable location info requested event
Event

Incapable location info requested

Event Type

incapableLocInfoRequested

Event Code

1656

Severity

Debug

Attribute

“mvnoId”=12, “wlanId”=1, “zoneId”=”10”,
“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”“srcProcess”=”radius”
“realm”=”operator realm”, “radSrvrIp”=”1.1.1.1”,
“requestedInfo”=”target location|geo location, etc”,
“SCGMgmtIp”=”2.2.2.2”

Displayed on the web
interface

AAA [{radSrvrIp}] requests [{requestedInfo}] that is not advertised by
{produce.short.name}[{SCGMgmtIp}]

Description

This event occurs when the AAA server requests location information
though the controller does not advertise that it is capable of delivering
the location information.

Unsupported location delivery request
Table 582. Unsupported location delivery request event
Event

Unsupported location delivery request

Event Type

unSupportedLocDeliveryRequest

Event Code

1657

Severity

Debug

Attribute

“mvnoId”=12, “wlanId”=1, “zoneId”=”10”,
“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”radius”
“realm”=”operator realm”, “radSrvrIp”=”1.1.1.1”
“requestedMethod”=”out of band|initial request, etc”
“SCGMgmtIp”=”2.2.2.2”

Displayed on the web
interface

AAA [{radSrvrIp}] requests [{requestedInfo}] that is not supported by
{produce.short.name}[{SCGMgmtIp}].

Description

This event occurs when the AAA server requests a delivery method that
is not supported by the controller.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

436

Events Types
PMIPv6 Events

PMIPv6 Events
NOTE: This section is not applicable to vSZ-H.
Following are the events related to PMIPv6.
• Config update failed
• LMA ICMP reachable
• LMA ICMP unreachable
• LMA server unreachable
• LMA failed over
• DHCP connected
• DHCP connection lost

Config update failed
Table 583. Config update failed event
Event

Config update failed

Event Type

updateCfgFailed

Event Code

5004

Severity

Major

Attribute

“ctrlBladeMac”=“aa:bb:cc:dd:ee:ff”,”SCGMgmtIp”=“2.2.2.2”,”cause”=
“reason”

Displayed on the web
interface

Failed to apply configuration [{cause}] in PMIPv6 process at
{produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the PMIPv6 receives an error or negative
acknowledgment or improper/incomplete information from D-bus client.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

437

Events Types
PMIPv6 Events

LMA ICMP reachable
Table 584. LMA ICMP reachable event
Event

LMA ICMP reachable

Event Type

lmaIcmpReachable

Event Code

5005

Severity

Debug

Attribute

“ctrlBladeMac”=“aa:bb:cc:dd:ee:ff”,”SCGMgmtIp”=“2.2.2.2”,”lmaIp”=
“1.1.1.1”

Displayed on the web
interface

[{lmaIp}] ICMP reachable on {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the PMIPv6 daemon connects to the local
mobility anchor (LMA) server through the internet control message
protocol (ICMP) packet.

LMA ICMP unreachable
Table 585. LMA ICMP unreachable event
Event

LMA ICMP unreachable

Event Type

lmaIcmpUnreachable

Event Code

5006

Severity

Debug

Attribute

“ctrlBladeMac”=“aa:bb:cc:dd:ee:ff”,”SCGMgmtIp”=“2.2.2.2”,”lmaIp”=
“1.1.1.1”

Displayed on the web
interface

[{lmaIp}] ICMP unreachable on {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the PMIPv6 daemon is unable to connect to
the local mobility anchor (LMA) server through the ICMP packet.

Auto Clearance

This event triggers the alarm 5006, which is auto cleared by the event
code 5005.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

438

Events Types
PMIPv6 Events

LMA server unreachable
Table 586. LMA server unreachable event
Event

LMA server unreachable

Event Type

lmaHbUnreachable

Event Code

5007

Severity

Debug

Attribute

“ctrlBladeMac”=“aa:bb:cc:dd:ee:ff”,”SCGMgmtIp”=“2.2.2.2”,”lmaIp”=
“1.1.1.1”

Displayed on the web
interface

[{lmaIp}] fail have been detected on {produce.short.name}
[{SCGMgmtIp}]

Description

This event occurs when the PMIPv6 daemon detects either restart or
failure of the LMA server.

LMA failed over
Table 587. LMA failed over event
Event

LMA failed over

Event Type

lmaFailOver

Event Code

5008

Severity

Major

Attribute

“ctrlBladeMac”=“aa:bb:cc:dd:ee:ff”,”SCGMgmtIp”=“2.2.2.2”,”lmaIp”=
“1.1.1.1”

Displayed on the web
interface

[{lmaIp}] Failover on {produce.short.name} [{SCGMgmtIp}]

Description

This event is logged when the standby LMA transits to an active mode.
This includes the control plane identifier of the newly active LMA.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

439

Events Types
PMIPv6 Events

DHCP connected
Table 588. DHCP connected event
Event

DHCP connected

Event Type

connectedToDHCP

Event Code

5101

Severity

Debug

Attribute

“ctrlBladeMac”=“aa:bb:cc:dd:ee:ff”,”SCGMgmtIp”=“2.2.2.2”

Displayed on the web
interface

PMIPv6 process connect to DHCP server successfully  on
{produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the PMIPv6 completes the configuration
procedure successfully.

DHCP connection lost
Table 589. DHCP connection lost event
Event

DHCP connection lost

Event Type

lostCnxnToDHCP

Event Code

5102

Severity

Debug

Attribute

“ctrlBladeMac”=“aa:bb:cc:dd:ee:ff”,”SCGMgmtIp”=“2.2.2.2”

Displayed on the web
interface

PMIPv6 process cannot connect to DHCP server on
{produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the connection between PMIPv6 process and
DHCP server is lost.

Auto Clearance

This event triggers the alarm 5102, which is auto cleared by the event
code 5101.

NOTE: Refer to PMIPv6 Alarms.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

440

Events Types
SCI Events

SCI Events
Following are the events related to SCI (Small Cell Insight).
• Connect to SCI
• Disconnect to SCI
• Connect to SCI failure
• SCI has been disabled
• SCI and FTP have been disabled

Connect to SCI
Table 590. Connect to SCI event
Event

Connect to SCI

Event Type

connectedToSci

Event Code

4001

Severity

Informational

Attribute

"id"="SCI Server","ip"="2.2.2.2","port"="8883","userName"="admin"

Displayed on the web
interface

Connect to SCI with system id [{id}], address [{ip}:{port}] and login user
[{userName}].

Description

This event occurs when the controller connects to SCI.

Disconnect to SCI
Table 591. Disconnect to SCI event
Event

Disconnect to SCI (Smart Cell Insight)

Event Type

disconnectedFromSci

Event Code

4002

Severity

Warning

Attribute

id="SCI Server","ip"="2.2.2.2","port"="8883","userName"="admin"

Displayed on the web
interface

Disconnect to SCI with system id [{id}], address [{ip}:{port}] and login
user [{userName}].

Description

This event occurs when the controller disconnects from SCI.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

441

Events Types
SCI Events

Connect to SCI failure
Table 592. Connect to SCI failure event
Event

Connect to SCI failure (Smart Cell Insight)

Event Type

connectToSciFailure

Event Code

4003

Severity

Major

Displayed on the web
interface

Try to connect to SCI with all SCI profiles but failure.

Description

This event occurs when the controller tries connecting to SCI with its
profiles but fails.

Auto Clearance

This event triggers the alarm 4003, which is auto cleared by the event
code 4002.

SCI has been disabled
Table 593. SCI has been disabled event
Event

SCI has been disabled

Event Type

disabledSciDueToUpgrade

Event Code

4004

Severity

Warning

Displayed on the web
interface

SCI has been disabled due to SZ upgrade, please reconfigure SCI if
need

Description

This event occurs when SCI is disabled due to the controller upgrade.
This could require reconfiguration of SCI.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

442

Events Types
SCI Events

SCI and FTP have been disabled
Table 594. SCI and FTP have been disabled event
Event

SCI and FTP have been disabled

Event Type

disabledSciAndFtpDueToMutuallyExclusive

Event Code

4005

Severity

Warning

Displayed on the web
interface

SCI and FTP have been disabled. It is recommended to enable SCI
instead of FTP

Description

This event occurs when the SCI and FTP are disabled.

NOTE: Refer to SCI Alarms.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

443

Events Types
Session Events

Session Events
Following are the events related to session interface (UE TTG sessions)
• Session timeout
• Delete all sessions
• Binding succeeded
• Binding failed
• Binding time expired
• Binding revoked
• Binding released

Session timeout
NOTE: This event is not applicable to vSZ-H.
Table 595. Session timeout event
Event

Session timeout

Event Type

sessTimeout

Event Code

1235

Severity

Debug

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="aut"
"realm"="wlan.3gppnetwork.org" "ueMacAddr"="bb:aa:dd:dd:ee:ff"
"cause"="Session Timeout" "SCGMgmtIp"="2.2.2.2"
"ueImsi"="12345","ueMsisdn"="98787"

Displayed on the web
interface

Session for UE with IMSI [{ueImsi}] and MSISDN [{ueMsisdn}] got
deleted due to Session Timeout on {produce.short.name}
[{SCGMgmtIp}]

Description

This event occurs when a session is deleted due to a timeout specified
by the AAA server.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

444

Events Types
Session Events

Delete all sessions
Table 596. Delete all sessions event
Event

Delete all sessions

Event Type

delAllSess

Event Code

1237

Severity

Minor

Attribute

"mvnoId"="NA" "ctrlBladeMac"="aa:bb:cc:dd:ee:ff"
"srcProcess"="aut" "realm"="NA" "cause"="Admin Delete"
"SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

All sessions got terminated on {produce.short.name} [{SCGMgmtIp}]
due to [{cause}]

Description

This event occurs when all sessions are deleted based on the indicators
received from the controller web interface or RWSC or CLI.

Binding succeeded
NOTE: This event is not applicable to vSZ-H.
Table 597. Binding succeeded event
Event

Binding succeeded

Event Type

bindingSuccess

Event Code

5009

Severity

Debug

Attribute

"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "SCGMgmtIp"="2.2.2.2"
"lmaIp"="1.1.1.1" "ueMacAddr"="aa:bb:cc:gg:hh:ii"
"ueIpAddr"="5.5.5.5" "dataBladeIp"="3.3.3.3"

Displayed on the web
interface

[{ueMacAddr}] UE binding update successful on {produce.short.name}D [{dataBladeIp}], and get IP address: [{ueIpAddr}] from LMA: [{lmaIp}]

Description

This event occurs when the mobile node binding update is successful.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

445

Events Types
Session Events

Binding failed
NOTE: This event is not applicable to vSZ-H.
Table 598. Binding failed event
Event

Binding failed

Event Type

bindingFailure

Event Code

5010

Severity

Major

Attribute

"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "SCGMgmtIp"="2.2.2.2"
"lmaIp"="1.1.1.1" "ueMacAddr"="aa:bb:cc:gg:hh:ii"
"dataBladeIp"="3.3.3.3" "ueIpAddr"="5.5.5.5" "cause"="failure cause"

Displayed on the web
interface

Binding for [{ueMacAddr}] UE binding update failure on
{produce.short.name}-D [{dataBladeIp}]. Failure Cause [{cause}].

Description

This event occurs when mobile node binding update fails.

Auto Clearance

This event triggers the alarm 5010, which is auto cleared by the event
code 5009.

Binding time expired
NOTE: This event is not applicable to vSZ-H.
Table 599. Binding time expired event
Event

Binding time expired

Event Type

bindingExpired

Event Code

5011

Severity

Debug

Attribute

"ctrlBladeMac"="aa:bb:cc:dd:ee:ff", "SCGMgmtIp"="2.2.2.2"
"lmaIp"="1.1.1.1", "ueMacAddr"="aa:bb:cc:gg:hh:ii"
"dataBladeIp"="3.3.3.3" "ueIpAddr"="5.5.5.5"

Displayed on the web
interface

[{ueMacAddr}] UE Binding expired on {produce.short.name}-D
[{dataBladeIp}]

Description

This event occurs when the binding expires.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

446

Events Types
Session Events

Binding revoked
NOTE: This event is not applicable to vSZ-H.
Table 600. Binding revoked event
Event

Binding revoked

Event Type

bindingRevoked

Event Code

5012

Severity

Debug

Attribute

"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "SCGMgmtIp"="2.2.2.2"
"lmaIp"="1.1.1.1" "ueMacAddr"="aa:bb:cc:gg:hh:ii"
"dataBladeIp"="3.3.3.3" "ueIpAddr"="5.5.5.5"

Displayed on the web
interface

[{ueMacAddr}] UE Binding have been revoked on
{produce.short.name}-D [{dataBladeIp}]

Description

This event occurs when the binding is revoked on the controller.

Binding released
NOTE: This event is not applicable to vSZ-H.
Table 601. Binding released event
Event

Binding released

Event Type

bindingReleased

Event Code

5013

Severity

Debug

Attribute

"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "SCGMgmtIp"="2.2.2.2"
"lmaIp"="1.1.1.1" "ueMacAddr"="aa:bb:cc:gg:hh:ii"
"dataBladeIp"="3.3.3.3" "ueIpAddr"="5.5.5.5"

Displayed on the web
interface

[{ueMacAddr}] UE Binding have been released on
{produce.short.name}-D [{dataBladeIp}]

Description

This event occurs when some mobile node binding are released.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

447

Events Types
STA Interface Events

NOTE: Refer to Session Alarms.

STA Interface Events
NOTE: This section is not applicable to vSZ-H.
Following are the events related to STA interface.
• STA successful authentication
• STA authentication failed transport down
• STA authentication failed failure response
• STA authentication failed decode failure
• STA session termination {produce.short.name} initiated success
• STA session termination AAA initiated success
• STA session termination AAA initiated failed
• STA re-authorization successful
• STA re-authorization failed
• STA response timer expired
• Retransmission exhausted

STA successful authentication
Table 602. STA successful authentication event
Event

STA successful authentication

Event Type

staSuccessfulAuthentication

Event Code

1550

Severity

Informational

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, mvnoId”=12, “srcProcess”=”STA”,
“ueImsi”=”12345”, “ueUsername”=”98787”, "SCGMgmtIp"="2.2.2.2",
“aaaServIp”=”1.1.1.1”

Displayed on the web
interface

[{srcProcess}] Auth of [{ueImsi}]/[{ueUsername}] on
{produce.short.name} [{SCGMgmtIp}] with AAA server [{aaaSrvrIp}]
Successful

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

448

Events Types
STA Interface Events

Table 602. STA successful authentication event
Description

This event occurs when the authentication procedure with external
3GPP AAA server is successful. The diameter EAP request (DER is
received from the 3GPP AAA server with result code as successful).

STA authentication failed transport down
Table 603. STA authentication failed transport down event
Event

STA authentication failed transport down

Event Type

staAuthFailedTransDown

Event Code

1551

Severity

Major

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, mvnoId”=12, “srcProcess”=”STA”,
“ueImsi”=”12345”, “ueUsername”=”98787”, "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

[{srcProcess}] Auth of [{ueImsi}]/[{ueUsername}] on
{produce.short.name} [{SCGMgmtIp}] with AAA [{aaaSrvrIp}] failed as
Transport is down

Description

This event occurs when the authentication procedure with external AAA
server fails and the STA transport is down.

STA authentication failed failure response
Table 604. STA authentication failed failure response event
Event

STA authentication failed failure response

Event Type

staAuthFailedFailureResp

Event Code

1552

Severity

Major

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, mvnoId”=12, “srcProcess”=”STA”,
“realm”= ”wlan.mnc080.mcc405.3gppnetwork.org",
“ueImsi”=”12345”, “ueUsername”=”98787”, "SCGMgmtIp"="2.2.2.2",
“aaaSrvrIp”=”1.1.1.1”, “resultCode” =”Decode Failed”

Displayed on the web
interface

[{srcProcess}] Auth of [{ueImsi}]/[{ueUsername}] on
{produce.short.name} [{SCGMgmtIp}] with 3GPP AAA [{aaaSrvrIp}]
failed, DEA with failure code [{resultCode}]

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

449

Events Types
STA Interface Events

Table 604. STA authentication failed failure response event
Description

This event occurs when the authentication procedure with external AAA
server fails. The diameter EAP answer received from 3GPP AAA server
fails with result code.

STA authentication failed decode failure
Table 605. STA authentication failed decode failure event
Event

STA authentication failed decode failure

Event Type

staAuthFailedDecodeFailure

Event Code

1553

Severity

Major

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, mvnoId”=12, “srcProcess”=”STA”,
“realm”= ”wlan.mnc080.mcc405.3gppnetwork.org",
“ueImsi”=”12345”, “ueUsername”=”98787”, "SCGMgmtIp"="2.2.2.2",
“aaaSrvrIp”=”1.1.1.1”, “resultCode”=”xyz”

Displayed on the web
interface

[{srcProcess}] Auth of [{ueImsi}]/[{ueUsername}] on
{produce.short.name} [{SCGMgmtIp}] with 3GPP AAA [{aaaSrvrIp}]
failed, DEA decode failed

Description

This event occurs when the authentication procedure with external
3GPP AAA server fails. The DEA received from 3GPP AAA server fails
with result code.

STA session termination {produce.short.name} initiated
success
Table 606. STA session termination {produce.short.name} initiated success event
Event

STA session termination {produce.short.name} initiated success

Event Type

staSessionTermSCGInitSuccess

Event Code

1554

Severity

Informational

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, mvnoId”=12,“srcProcess”=”STA”,
“realm”= ”wlan.mnc080.mcc405.3gppnetwork.org",
“ueImsi”=”12345”, “ueUsername”=”98787”, "SCGMgmtIp"="2.2.2.2",
“aaaSrvrIp”=”1.1.1.1”

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

450

Events Types
STA Interface Events

Table 606. STA session termination {produce.short.name} initiated success event
Displayed on the web
interface

[{srcProcess}] session termination of [{ueImsi}]/[{ueUsername}] on
{produce.short.name} [{SCGMgmtIp}] with 3GPP AAA [{aaaSrvrIp}]
successful

Description

This event occurs when the controller initiated session termination-r
(STR) is received and successfully terminated by the STA interface.

STA session termination AAA initiated success
Table 607. STA session termination AAA initiated success event
Event

STA session termination AAA initiated success

Event Type

staSessionTermAAAInitSucess

Event Code

1555

Severity

Informational

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, mvnoId”=12, “srcProcess”=”STA”,
“realm”= ”wlan.mnc080.mcc405.3gppnetwork.org",
“ueImsi”=”12345”, “ueUsername”=”98787”, "SCGMgmtIp"="2.2.2.2",
“aaaSrvrIp”=”1.1.1.1”

Displayed on the web
interface

[{srcProcess}] Session Termination of [{ueImsi}]/[{ueUsername}] on
{produce.short.name} [{SCGMgmtIp}] from 3GPP AAA [{aaaSrvrIp}]
sucessful. AS-R request from AAA

Description

This event occurs when the controller receives and successfully
terminates the abort session request (ASR) initiated by the 3GPP AAA
server.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

451

Events Types
STA Interface Events

STA session termination AAA initiated failed
Table 608. STA session termination AAA initiated failed event
Event

STA session termination AAA initiated failed

Event Type

staSessionTermAAAInitFailed

Event Code

1556

Severity

Informational

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, mvnoId”=12, “srcProcess”=”STA”,
“realm”= ”wlan.mnc080.mcc405.3gppnetwork.org",
“ueImsi”=”12345”, “ueUsername”=”98787”, "SCGMgmtIp"="2.2.2.2",
“aaaSrvrIp ”=”1.1.1.1”

Displayed on the web
interface

[{srcProcess}] Session Termination of [{ueImsi}]/[{ueUsername}] on
{produce.short.name} [{SCGMgmtIp}] from 3GPP AAA [{aaaSrvrIp}]
failed. AS-R request from AAA

Description

This event occurs when the controller does not receive the abort session
request initiated by the 3GPP AAA server.

STA re-authorization successful
Table 609. STA re-authorization successful event
Event

STA re-authorization successful

Event Type

staReAuthSuccess

Event Code

1557

Severity

Informational

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, mvnoId”=12, “srcProcess”=”STA”,
“realm”=”wlan.mnc080.mcc405.3gppnetwork.org",
“ueImsi”=”12345”, “ueUsername”=”98787”, "SCGMgmtIp"="2.2.2.2",
“aaaSrvrIp”=”1.1.1.1”

Displayed on the web
interface

[{srcProcess}] Re-Auth of [{ueImsi}]/[{ueUsername}] on
{produce.short.name} [{SCGMgmtIp}] from 3GPP AAA [{aaaSrvrIp}]
successful

Description

This event occurs when the 3GPP AAA initiated reauthorization re-auth
request (RAR) is successful.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

452

Events Types
STA Interface Events

STA re-authorization failed
Table 610. STA re-authorization failed event
Event

STA re-authorization failed

Event Type

staReAuthFailed

Event Code

1558

Severity

Major

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, mvnoId”=12, “srcProcess”=”STA”,
“realm”= ”wlan.mnc080.mcc405.3gppnetwork.org",
“ueImsi”=”12345”, “ueUsername”=”98787”, "SCGMgmtIp"="2.2.2.2",
“aaaSrvrIp”=”1.1.1.1”

Displayed on the web
interface

[{srcProcess}] Re-Auth of [{ueImsi}]/[{ueUsername}] on
{produce.short.name} [{SCGMgmtIp}] from 3GPP AAA [{aaaSrvrIp}]
failed

Description

This event occurs when the 3GPP AAA initiated reauthorization re-auth
request fails.

STA response timer expired
Table 611. STA response timer expired event
Event

STA response timer expired

Event Type

staResponseTimerExpired

Event Code

1559

Severity

Major

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, mvnoId”=12, “srcProcess”=”STA”,
“realm”= ”wlan.mnc080.mcc405.3gppnetwork.org",
“ueImsi”=”12345”, “ueUsername”=”98787”, "SCGMgmtIp"="2.2.2.2",
“aaaSrvrIp”=”1.1.1.1”

Displayed on the web
interface

[{srcProcess}] Tx timer expired no response received from 3GPP AAA
[{aaaSrvrIp}]

Description

This event occurs when the Tx timer expires and the controller does not
receive a response from 3GPP AAA server.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

453

Events Types
STA Interface Events

Retransmission exhausted
Table 612. Retransmission exhausted event
Event

Retransmission exhausted

Event Type

retransmitExausted

Event Code

1560

Severity

Major

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, mvnoId”=12,“srcProcess”=”STA”,
“realm”= ”wlan.mnc080.mcc405.3gppnetwork.org",
“ueImsi”=”12345”, “ueUsername”=”98787”,
"SCGMgmtIp"="2.2.2.2",“aaaSrvrIp”=”1.1.1.1”

Displayed on the web
interface

[{srcProcess}] Retransmission for [{ueImsi}]/[{ueUsername}] on
{produce.short.name} [{SCGMgmtIp}] to 3GPP AAA [{aaaSrvrIp}] failed.
Retransmission of messages to 3GPP AAA [{resultCode}] failed

Description

This event occurs when the retransmission from the 3GPP AAA server
fails.

NOTE: Refer to STA Interface Alarms.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

454

Events Types
System Events

System Events
Following are the events with the system log severity.
NOTE: {produce.short.name} refers to SCG or vSZ-H

No LS responses

LS authentication failure

{produce.short.name}
connected to LS

{produce.short.name} failed
to connect to LS

{produce.short.name} received {produce.short.name} sent
passive request
controller information report

{produce.short.name}
received management
request

{produce.short.name} sent AP
info by venue report

{produce.short.name} sent
associated client report

{produce.short.name}
{produce.short.name}
{produce.short.name} forwarded
forwarded calibration request forwarded calibration request to footfall request to AP
to AP
AP
{produce.short.name}
received unrecognized
request

Syslog server reachable

Syslog server unreachable

Syslog server switched

Generate AP config for plane
load rebalance succeeded

Generate AP config for plane load
rebalance failed

FTP transfer

FTP transfer error

CSV export FTP transfer

CSV export FTP transfer error CSV export FTP transfer
maximum retry

CSV export disk threshold
exceeded

CSV export disk max capacity CSV export disk threshold back File upload
reached
to normal
Email sent successfully

Email sent failed

SMS sent successfully

SMS sent failed

Process restart

Service unavailable

Keepalive failure

Resource unavailable

HIP started

HIP stopped

HIP failed over

Standby HIP restarted

HIP cache cleaned

Data plane of data center side
successfully connects to the
CALEA server

Data plane of data center side
fails to connect to the CALEA
server

Data Plane of data center side Data plane successfully
Data plane fails to connects to the
disconnects to CALEA server connects to the other data plane other data plane

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

455

Events Types
System Events

Data plane disconnects to the Start CALEA mirroring client in
other data plane
data plane

Stop CALEA mirroring client in
data plane

Data plane DHCP IP pool
usage rate is 100 percent

Data plane DHCP IP pool usage All data planes in the zone affinity
rate is 80 percent
profile are disconnected

CALEA UE Matched

Diameter initialization error

Diameter initialization

Diameter peer transport
failure

Diameter CER error

Diameter CER success

Diameter invalid version

Diameter peer add error

Diameter peer add successful

Diameter peer remove
successful

Diameter realm entry error

Diameter failover to alternate peer

Diameter fail back to peer

Diameter CEA unknown peer

Diameter no common application

ZD AP migrating

ZD AP migrated

ZD AP rejected

ZD AP migration failed

Database error

Recover cassandra error

Process initiated

PMIPv6 unavailable

Memory allocation failed

Process stopped

No LS responses
Table 613. No LS responses event
Event

No LS responses

Event Type

scgLBSNoResponse

Event Code

721

Severity

Major

Attribute

“nodeMac”=“xx:xx:xx:xx:xx:xx”, “url”=““, “port”=““, “SCGMgmtIp”=““

Displayed on the web
interface

{produce.short.name} [{SCGMgmtIp}] no response from LS: url=[{url}],
port=[{port}]

Description

This event occurs when the controller does not get a response while
connecting to the location based service.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

456

Events Types
System Events

LS authentication failure
Table 614. LS authentication failure event
Event

LS authentication failure

Event Type

scgLBSAuthFailed

Event Code

722

Severity

Major

Attribute

“nodeMac”=“xx:xx:xx:xx:xx:xx”, “url”=““, “port”=““, “SCGMgmtIp”=““

Displayed on the web
interface

{produce.short.name} [{SCGMgmtIp}] authentication failed: url=[{url}],
port=[{port}]

Description

This event occurs due to the authentication failure when SmartZone tries
connecting to the location based service.

{produce.short.name} connected to LS
Table 615. {produce.short.name} connected to LS event
Event

{produce.short.name} connected to LS

Event Type

scgLBSConnectSuccess

Event Code

723

Severity

Informational

Attribute

“nodeMac”=“xx:xx:xx:xx:xx:xx”, “url”=““, “port”=““, “SCGMgmtIp”=““

Displayed on the web
interface

{produce.short.name} [{SCGMgmtIp}] connected to LS: url=[{url}],
port=[{port}]

Description

This event occurs when the controller successfully connects to the
location based service.

{produce.short.name} failed to connect to LS
Table 616. {produce.short.name} failed to connect to LS event
Event

{produce.short.name} failed to connect to LS

Event Type

scgLBSConnectFailed

Event Code

724

Severity

Major

Attribute

“nodeMac”=“xx:xx:xx:xx:xx:xx”, “url”=““, “port”=““, “SCGMgmtIp”=““

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

457

Events Types
System Events

Table 616. {produce.short.name} failed to connect to LS event
Displayed on the web
interface

{produce.short.name} [{SCGMgmtIp}] connection failed to LS:
url=[{url}], port=[{port}]

Description

This event occurs when the controller failed to connect to the location
based service.

Auto Clearance

This event triggers the alarm 724, which is auto cleared by the event
code 723.

{produce.short.name} received passive request
Table 617. {produce.short.name} received passive request event
Event

{produce.short.name} received passive request

Event Type

scgLBSStartLocationService

Event Code

725

Severity

Informational

Attribute

“nodeMac”=“xx:xx:xx:xx:xx:xx:”, “type”=““, “venue”=““,
“SCGMgmtIp”=““, "band"=""

Displayed on the web
interface

SmartZone [{SCGMgmtIp}] received Passive Request, band=[{band}],
type=[{type}]

Description

This event occurs when the controller receives a passive request.

{produce.short.name} sent controller information report
Table 618. {produce.short.name} sent controller information report event
Event

{produce.short.name} sent controller information report

Event Type

scgLBSSentControllerInfo

Event Code

727

Severity

Informational

Attribute

“nodeMac”=“xx:xx:xx:xx:xx:xx”, “api”=““, “sw”=““,
“clusterName”=““,”SCGMgmtIp”=““

Displayed on the web
interface

{produce.short.name} [{SCGMgmtIp}] sent Controller Info Report: mac
=[{mac}], api=[{api}], sw=[{sw}], clusterName =[{clusterName}]

Description

This event occurs when the controller sends the controller information
report.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

458

Events Types
System Events

{produce.short.name} received management request
Table 619. {produce.short.name} received management request event
Event

{produce.short.name} received management request

Event Type

scgLBSRcvdMgmtRequest

Event Code

728

Severity

Informational

Attribute

“nodeMac”=“xx:xx:xx:xx:xx:xx”, “venue”=““,”type”=““,
“SCGMgmtIp”=““

Displayed on the web
interface

{produce.short.name} [{SCGMgmtIp}] received Management Request:
venue=[{venue}], type=[{type}]

Description

This event occurs when the controller receives the management
request.

{produce.short.name} sent AP info by venue report
Table 620. {produce.short.name} sent AP info by venue report event
Event

{produce.short.name} sent AP info by venue report

Event Type

scgLBSSendAPInfobyVenueReport

Event Code

729

Severity

Informational

Attribute

“nodeMac”=“xx:xx:xx:xx:xx:xx”, “venue”=““,”count”=““,
“SCGMgmtIp”=““

Displayed on the web
interface

{produce.short.name} [{SCGMgmtIp}] sent AP Info by Venue Report:
venue=[{venue}], count =[{count}]

Description

This event occurs when the controller sends the venue report regarding
AP information.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

459

Events Types
System Events

{produce.short.name} sent query venues report
Table 621. {produce.short.name} sent query venues report event
Event

{produce.short.name} sent query venues report

Event Type

scgLBSSendVenuesReport

Event Code

730

Severity

Informational

Attribute

“nodeMac”=“xx:xx:xx:xx:xx:xx”, “count”=““, “SCGMgmtIp”=““

Displayed on the web
interface

{produce.short.name} [{SCGMgmtIp}] sent Query Venues Report:
count=[{count}]

Description

This event occurs when the controller sends the query venue report.

{produce.short.name} sent associated client report
Table 622. {produce.short.name} sent associated client report event
Event

{produce.short.name} sent associated client report

Event Type

scgLBSSendClientInfo

Event Code

731

Severity

Informational

Attribute

“nodeMac”=“xx:xx:xx:xx:xx:xx”, “count”=““, “SCGMgmtIp”=““,
“type”=““

Displayed on the web
interface

{produce.short.name} [{SCGMgmtIp}] sent Associated Client Report:
count= [{count}], type= [{type}]

Description

This event occurs when the controller sends the associated client report.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

460

Events Types
System Events

{produce.short.name} forwarded calibration request to
AP
Table 623. {produce.short.name} forwarded calibration request to AP event
Event

{produce.short.name} forwarded calibration request to AP

Event Type

scgLBSFwdPassiveCalReq

Event Code

732

Severity

Informational

Attribute

"ctrlBladeMac”=”xx:xx:xx:xx:xx:xx", "SCGMgmtIp"="",
“apMac”=”xx:xx:xx:xx:xx:xx”, “venue ”=””, “interval”=””, “duration ”=””,
“band”=””, “count”=””

Displayed on the web
interface

{produce.short.name} [{SCGMgmtIp}] forward Passive Calibration
Request to [{apName&&apMac}]: venue= [{venue}], interval= [{interval}],
duration= [{duration}], band= [{band}], count= [{count}]

Description

This event occurs when the controller sends a forward calibration
request to the AP on its reconnection to the controller.

{produce.short.name} forwarded footfall request to AP
Table 624. {produce.short.name} forwarded footfall request to AP event
Event

{produce.short.name} forwarded footfall request to AP

Event Type

scgLBSFwdPassiveFFReq

Event Code

733

Severity

Informational

Attribute

"ctrlBladeMac”=”xx:xx:xx:xx:xx:xx", "SCGMgmtIp"="",
“apMac”=”xx:xx:xx:xx:xx:xx”, “venue ”=””, “interval”=””, “duration ”=””,
“band”=”

Displayed on the web
interface

{produce.short.name} [{SCGMgmtIp}] forward Passive Footfall Request
to [{apName&&apMac}]: venue= [{venue}], interval= [{interval}],
duration= [{duration}], band= [{band}]

Description

This event occurs when the controller sends a forward footfall request
to the AP on its reconnection to the controller.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

461

Events Types
System Events

{produce.short.name} received unrecognized request
Table 625. {produce.short.name} received unrecognized request event
Event

{produce.short.name} received unrecognized request

Event Type

scgLBSRcvdUnrecognizedRequest

Event Code

734

Severity

Warning

Attribute

"ctrlBladeMac”=”xx:xx:xx:xx:xx:xx”, “type”=””, “length”=””,
"SCGMgmtIp"=""

Displayed on the web
interface

{produce.short.name} [{SCGMgmtIp}] received Unrecognized: length
=[{length}]

Description

This event occurs when the controller receives an unrecognized request.

Syslog server reachable
Table 626. Syslog server reachable event
Event

Syslog server reachable

Event Type

syslogServerReachable

Event Code

750

Severity

Informational

Attribute

“nodeMac”=“xx:xx:xx:xx:xx:xx”,
"syslogServerAddress"="xxx.xxx.xxxx.xxx"

Displayed on the web
interface

Syslog server [{syslogServerAddress}] is reachable on
{produce.short.name}.

Description

This event occurs when the syslog server can be reached.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

462

Events Types
System Events

Syslog server unreachable
Table 627. Syslog server unreachable event
Event

Syslog server unreachable

Event Type

syslogServerUnreachable

Event Code

751

Severity

Major

Attribute

“nodeMac”=“xx:xx:xx:xx:xx:xx”,
"syslogServerAddress"="xxx.xxx.xxxx.xxx"

Displayed on the web
interface

Syslog server [{syslogServerAddress}] is unreachable on
{produce.short.name}.

Description

This event occurs when the syslog server is unreachable.

Auto Clearance

This event triggers the alarm 751, which is auto cleared by the event
code 750.

Syslog server switched
Table 628. Syslog server switched event
Event

Syslog server switched

Event Type

syslogServerSwitched

Event Code

752

Severity

Informational

Attribute

“nodeMac”=“xx:xx:xx:xx:xx:xx”, "srcAddress"="xxx.xxx.xxx.xxx”,
"destAddress"="xxx.xxx.xxx.xxx”

Displayed on the web
interface

Syslog server is switched from [{srcAddress}] to [{destAddress}] on
{produce.short.name}.

Description

This event occurs when the syslog server is switched.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

463

Events Types
System Events

Generate AP config for plane load rebalance succeeded
Table 629. Generate AP config for plane load rebalance succeeded event
Event

Generate AP config for plane load rebalance succeeded

Event Type

planeLoadingRebalancingSucceeded

Event Code

770

Severity

Informational

Attribute

No attributes for this event.

Displayed on the web
interface

Generate new AP configs for plane's loading re-balancing succeeded.

Description

This event occurs when the user executes the load of data plane for rebalancing and generates a new AP configuration successfully.

Generate AP config for plane load rebalance failed
Table 630. Generate AP config for plane load rebalance failed event
Event

Generate AP config for plane load rebalance failed

Event Type

planeLoadingRebalancingFailed

Event Code

771

Severity

Informational

Attribute
Displayed on the web
interface

Generate new AP configs for plane's loading re-balancing failed.

Description

This event occurs when the user executes the load of data plane for rebalancing and generation of a new AP configuration fails.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

464

Events Types
System Events

FTP transfer
Table 631. FTP transfer event
Event

FTP transfer

Event Type

ftpTransfer

Event Code

970

Severity

Informational

Attribute

“ip”=”xxx.xxx.xxx.xxx”, “portID”=”xxxx”, “reason”=”xxxxx”

Displayed on the web
interface

File [{reason}] transferred to FTP server [{ip}:{portID}] successfully

Description

This event occurs when a file transfer to the FTP server is successful.

FTP transfer error
Table 632. FTP transfer error event
Event

FTP transfer error

Event Type

ftpTransferError

Event Code

971

Severity

Warning

Attribute

“ip”=”xxx.xxx.xxx.xxx”, “portID”=”xxxx”, “reason”=”xxxxx”

Displayed on the web
interface

File [{reason}] transferred to FTP server [{ip}:{portID}] unsuccessfully

Description

This event occurs when the file transfer to the FTP server fails.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

465

Events Types
System Events

CSV export FTP transfer
CSV

Table 633. CSV export FTP transfer event
Event

CSV export FTP transfer

Event Type

csvFtpTransfer

Event Code

972

Severity

Informational

Attribute

“nodeName”=“xx:xx:xx:xx:xx:xx”, “ip”=“xx:xx:xx:xx:xx:xx”,
“portID”=“xx:xx:xx:xx:xx:xx”,“filename"="xxx.xxx.xxxx.xxx"

Displayed on the web
interface

CSV export file [{filename}] transferred on control plane [{nodeName}C] to FTP server [{ip}:{portID}] successfully.

Description

This event occurs when the CSV file is successfully sent to a remote
server.

CSV export FTP transfer error
CSV

Table 634. CSV export FTP transfer error event
Event

CSV export FTP transfer error

Event Type

csvFtpTransferError

Event Code

973

Severity

Warning

Attribute

“nodeName”=“xx:xx:xx:xx:xx:xx”, “ip”=“xx:xx:xx:xx:xx:xx”,
“portID”=“xx:xx:xx:xx:xx:xx”,“filename"="xxx.xxx.xxxx.xxx"

Displayed on the web
interface

CSV export file [{filename}] transferred on control plane [{nodeName}C] to FTP server [{ip}:{portID}] unsuccessfully.

Description

This event occurs when the CSV file transfer to the remote sever fails.

Auto Clearance

This event triggers the alarm 973, which is auto cleared by the event
code 972.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

466

Events Types
System Events

CSV export FTP transfer maximum retry
CSV

Table 635. CSV export FTP transfer maximum retry event
Event

CSV export FTP maximum retry

Event Type

csvFtpTransferMaxRetryReached

Event Code

974

Severity

Major

Attribute

“nodeName”=“xx:xx:xx:xx:xx:xx”, “ip”=“xx:xx:xx:xx:xx:xx”,
“portID”=“xx:xx:xx:xx:xx:xx”,“filename"="xxx.xxx.xxxx.xxx"

Displayed on the web
interface

CSV export file [{filename}] transferred on control plane [{nodeName}C] to FTP server [{ip}:{portID}] max retries reached.

Description

This event occurs when the CSV file fails to transfer after a maximum of
five (5) retries.

CSV export disk threshold exceeded
CSV

Table 636. CSV export disk threshold exceeded event
Event

CSV export disk threshold exceeded

Event Type

csvDiskThreshholdExceeded

Event Code

975

Severity

Warning

Attribute

“nodeName”=“xx:xx:xx:xx:xx:xx”, “threshold”=“xx:xx:xx:xx:xx:xx”,
“availableDiskSize”=“xx:xx:xx:xx:xx:xx”,

Displayed on the web
interface

CSV export disk threshold [{threshold}%] exceeded on control plane
[{nodeName}-C]. Available disk size left [{availableDiskSize}].

Description

This event occurs when the CSV report size exceeds 80% of its capacity.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

467

Events Types
System Events

CSV export disk max capacity reached
CSV

Table 637. CSV export disk max capacity reached event
Event

CSV export disk max capacity reached

Event Type

csvDiskMaxCapacityReached

Event Code

976

Severity

Critical

Attribute

CSV export disk maximum capacity reached on control plane
[{nodeName}-C]. Allocated disk size [{allocatedDiskSize}].

Displayed on the web
interface

CSV export disk threshold [{threshold}%] exceeded on control plane
[{nodeName}-C]. Available disk size left [{availableDiskSize}].

Description

This event occurs when the CSV report size reaches its maximum
capacity.

CSV export disk threshold back to normal
CSV

Table 638. CSV export disk threshold back to normal event
Event

CSV export disk threshold back to normal

Event Type

csvDiskThreshholdBackToNormal

Event Code

977

Severity

Informational

Attribute

“nodeName”=“xx:xx:xx:xx:xx:xx”,
“availableDiskSize”=“xx:xx:xx:xx:xx:xx”,
“currentUsedPercent”=“xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

CSV export disk usage [{currentUsedPercent}%] got back to normal on
control plane [{nodeName}-C]. Available disk size left
[{availableDiskSize}].

Description

This event occurs when the CSV export file is under the threshold limit.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

468

Events Types
System Events

File upload
Table 639. File upload event
Event

File upload

Event Type

fileUpload

Event Code

980

Severity

Informational

Attribute

“ip”=”xxx.xxx.xxx.xxx”,“cause”=”xxxxx”

Displayed on the web
interface

Backup file [{cause}] uploading from [{ip}] failed

Description

This event occurs when the backup file upload fails.

Email sent successfully
Table 640. Email sent successfully event
Event

Email sent successfully

Event Type

mailSendSuccess

Event Code

981

Severity

Informational

Attribute

"srcProcess"="xxxxx", "receiver"= "xxxxx",
"nodeMac"="xxxxx","nodeName"="xxxxx","tenantUUID"="xxxxx"

Displayed on the web
interface

[{srcProcess}] sent email to [{receiver}] successfully.

Description

This event occurs when the system sends mail successfully.

Email sent failed
Table 641. Email sent failed event
Event

Email sent failed

Event Type

mailSendFailed

Event Code

982

Severity

Warning

Attribute

"srcProcess"="xxxxx","receiver"= "xxxxx", "nodeMac"="xxxxx",
"nodeName"="xxxxx","tenantUUID"="xxxxx"

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

469

Events Types
System Events

Table 641. Email sent failed event
Displayed on the web
interface

[{srcProcess}] sent email to [{receiver}] failed.

Description

This event occurs when the system fails to send the mail.

SMS sent successfully
Table 642. SMS sent successfully event
Event

SMS sent successfully

Event Type

smsSendSuccess

Event Code

983

Severity

Informational

Attribute

"srcProcess"="xxxxx","receiver"= "xxxxx",
"nodeMac"="xxxxx","nodeName"="xxxxx","tenantUUID"="xxxxx"

Displayed on the web
interface

[{srcProcess}] sent short message to [{receiver}] successfully.

Description

This event occurs when system sends the SMS successfully.

SMS sent failed
Table 643. SMS sent failed event
Event

SMS sent failed

Event Type

smsSendFailed

Event Code

984

Severity

Warning

Attribute

"srcProcess"="xxxxx","receiver"= "xxxxx",
"reason"="xxxxx","nodeMac"="xxxxx","nodeName"="xxxxx","tenantU
UID"="xxxxx"

Displayed on the web
interface

[{srcProcess}] sent short message to [{receiver}] failed, reason:
[{reason}].

Description

This event occurs when system fails to send the SMS.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

470

Events Types
System Events

Process restart
Table 644. Process restart event
Event

Process restart

Event Type

processRestart

Event Code

1001

Severity

Major

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”nc”, “realm”=”NA”,
“processName”=”aut”, "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

[{processName}] process got re-started on {produce.short.name}
[{SCGMgmtIp}]

Description

This event occurs when any process crashes and restarts.

Service unavailable
Table 645. Service unavailable event
Event

Service unavailable

Event Type

serviceUnavailable

Event Code

1002

Severity

Critical

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”nc”, “realm”=”NA”,
“processName”=”aut”, "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

[{processName}] process is not stable on {produce.short.name}
[{SCGMgmtIp}]

Description

This event occurs when the process repeatedly restarts and is unstable.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

471

Events Types
System Events

Keepalive failure
Table 646. Keepalive failure event
Event

Keepalive failure

Event Type

keepAliveFailure

Event Code

1003

Severity

Major

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”nc”, “realm”=”NA”,
“processName”=”aut”, "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

[{srcProcess}] on {produce.short.name} [{SCGMgmtIp}] restarted
[{processName}] process.

Description

This event occurs when the mon/nc restarts the process due to a keep
alive failure.

Resource unavailable
Table 647. Resource unavailable event
Event

Resource unavailable

Event Type

resourceUnavailable

Event Code

1006

Severity

Critical

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=“radiusd”,
“realm”=”NA”, ”SCGMgmtIp”=“3.3.3.3’, “cause”=“xx”

Displayed on the web
interface

System resource [{cause}] not available in [{srcProcess}] process at
{produce.short.name} [{SCGMgmtIp}]

Description

This event is generated due to unavailability of any other system
resource, such as memcached.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

472

Events Types
System Events

HIP started
NOTE: This event is not applicable to vSZ-H.
Table 648. HIP started event
Event

HIP started

Event Type

hipStarted

Event Code

1014

Severity

Informational

Attribute

“ctrlBladeMac"="50:A7:33:24:E7:90", "srcProcess"="HIP",
"realm"="NA", "processName"="HIP”, "SCGMgmtIp"="100.13.0.102"

Displayed on the web
interface

[{srcProcess}] process gets Started on {produce.short.name}
[{SCGMgmtIp}]

Description

This event occurs when the HIP instance starts.

HIP stopped
NOTE: This event is not applicable to vSZ-H.
Table 649. HIP stopped event
Event

HIP stopped

Event Type

hipStopped

Event Code

1015

Severity

Informational

Attribute

“ctrlBladeMac"="50:A7:33:24:E7:90", "srcProcess"="HIP",
"realm"="NA", "processName"="HIP", "SCGMgmtIp"="100.13.0.102”

Displayed on the web
interface

[{srcProcess}] process stopped HIP on {produce.short.name}
[{SCGMgmtIp}]

Description

This event occurs when HIP is stopped.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

473

Events Types
System Events

HIP failed over
NOTE: This event is not applicable to vSZ-H.
Table 650. HIP failed over event
Event

HIP failed over

Event Type

hipFailover

Event Code

1016

Severity

Major

Attribute

"ctrlBladeMac"="50:A7:33:24:E7:90", "srcProcess"="HIP",
"realm"="NA", "processName"="HIP", "SCGMgmtIp"="100.13.0.102"

Displayed on the web
interface

[{srcProcess}] Node transitioned to Active on {produce.short.name}
[{SCGMgmtIp}]

Description

This event is logged when the standby HIP transits to an active mode
and includes the control plane identifier of the newly active HIP.

Standby HIP restarted
NOTE: This event is not applicable to vSZ-H.
Table 651. Standby HIP restarted event
Event

Standby HIP restarted

Event Type

hipStandbyRestart

Event Code

1017

Severity

Informational

Attribute

“ctrlBladeMac"="50:A7:33:24:E7:90", "srcProcess"="HIP",
"realm"="NA", "processName"="HIP", "SCGMgmtIp"="100.13.0.102”

Displayed on the web
interface

[{srcProcess}] Standby HIP node failed detected from Active
{produce.short.name} [{SCGMgmtIp}]

Description

This event is logged when the active node detects failure of the standby
node.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

474

Events Types
System Events

HIP cache cleaned
NOTE: This event is not applicable to vSZ-H.
Table 652. HIP cache cleaned event
Event

HIP cache cleaned

Event Type

hipCacheCleanup

Event Code

1018

Severity

Informational

Attribute

“ctrlBladeMac"="50:A7:33:24:E7:90", "srcProcess"="HIP",
"realm"="NA", "processName"="HIP", "SCGMgmtIp"="100.13.0.102",
mvnoId="12", hlrProfileName="HLR1",

Displayed on the web
interface

[{srcProcess}] Cache cleanup started on {produce.short.name}
[{SCGMgmtIp}]

Description

This event is generated when the cache cleanup process is completed.

NOTE: Events 1257 to 1267 are not applicable to SCG.

Data plane of data center side successfully connects to
the CALEA server
Table 653. Data plane of data center side successfully connects to the CALEA server event
Event

Data plane of data center side successfully connects to the CALEA
server

Event Type

dpDcToCaleaConnected

Event Code

1257

Severity

Informational

Attribute

“dpKey”=“xx:xx:xx:xx:xx:xx”, “caleaServerIP”=“xxx.xxx.xxx.xxx”,
"dpIP"="xx.xx.xx.xx", "reason"="xxxxxx"

Displayed on the web
interface

Data Plane of Data Center side[{dpName&&dpKey}] successfully
connects to the CALEA server[{caleaServerIP}].

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

475

Events Types
System Events

Table 653. Data plane of data center side successfully connects to the CALEA server event
Description

This event occurs when the data plane successfully connects to the
CALEA server.

Data plane of data center side fails to connect to the
CALEA server
Table 654. Data plane of data center side fails to connect to the CALEA server event
Event

Data plane of data center side fails to connect to the CALEA server.

Event Type

dpDcToCaleaConnectFail

Event Code

1258

Severity

Major

Attribute

“dpKey”=“xx:xx:xx:xx:xx:xx”, “caleaServerIP”=“xxx.xxx.xxx.xxx”,
"dpIP"="xx.xx.xx.xx", "reason"="xxxxxx"

Displayed on the web
interface

Data Plane of Data Center side[{dpName&&dpKey}] fails to connects to
the CALEA server[{caleaServerIP}]

Description

This event occurs when data plane fails to connect to the CALEA server.

Auto Clearance

This event triggers the alarm 1258, which is auto cleared by the event
code 1257.

Data Plane of data center side disconnects to CALEA
server
Table 655. Data Plane of data center side disconnects to CALEA server event
Event

Data Plane of data center side disconnects to CALEA server.

Event Type

dpDcToCaleaDisconnected

Event Code

1259

Severity

Informational

Attribute

“dpKey”=“xx:xx:xx:xx:xx:xx”, “caleaServerIP”=“xxx.xxx.xxx.xxx”,
"dpIP"="xx.xx.xx.xx", "reason"="xxxxxx"

Displayed on the web
interface

Data Plane of Data Center side[{dpName&&dpKey}] fails to connects to
the CALEA server[{caleaServerIP}]

Description

This event occurs when the data plane disconnects from the CALEA
server.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

476

Events Types
System Events

Data plane successfully connects to the other data
plane
Table 656. Data plane successfully connects to the other data plane event
Event

Data plane successfully connects to the other data plane

Event Type

dpP2PTunnelConnected

Event Code

1260

Severity

Informational

Attribute

“dpKey”=“xx:xx:xx:xx:xx:xx”, "dpIP"="xx.xx.xx.xx",
“targetDpKey”=“xx:xx:xx:xx:xx:xx”, “targetDpIp”=“xxx.xxx.xxx.xxx”

Displayed on the web
interface

Data Plane[{dpName&&dpKey}] successfully connects to the other Data
Plane[{targetDpKey&&targetDpIp}]

Description

This event occurs when the data plane connect to another data plane.

Data plane fails to connects to the other data plane
Table 657. Data plane fails to connects to the other data plane event
Event

Data plane fails to connects to the other data plane

Event Type

dpP2PTunnelConnectFail

Event Code

1261

Severity

Warning

Attribute

“dpKey”=“xx:xx:xx:xx:xx:xx”, "dpIP"="xx.xx.xx.xx",
“targetDpKey”=“xx:xx:xx:xx:xx:xx”, “targetDpIp”=“xxx.xxx.xxx.xxx”

Displayed on the web
interface

Data Plane[{dpName&&dpKey}] fails connects to the other Data
Plane[{targetDpKey&&targetDpIp}]

Description

This event occurs when the data plane fails to connect to another data
plane.

Auto Clearance

This event triggers the alarm 1261, which is auto cleared by the event
code 1260.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

477

Events Types
System Events

Data plane disconnects to the other data plane
Table 658. Data plane disconnects to the other data plane event
Event

Data plane disconnects to the other data plane

Event Type

dpP2PTunnelDisconnected

Event Code

1262

Severity

Major

Attribute

“dpKey”=“xx:xx:xx:xx:xx:xx”, "dpIP"="xx.xx.xx.xx",
“targetDpKey”=“xx:xx:xx:xx:xx:xx”,“targetDpIp”=“xxx.xxx.xxx.xxx”

Displayed on the web
interface

Data Plane[{dpName&&dpKey}] disconnects to the other Data
Plane[{targetDpKey&&targetDpIp}]

Description

This event occurs when the data plane disconnects from another data
plane.

Start CALEA mirroring client in data plane
Table 659. Start CALEA mirroring client in data plane event
Event

Start CALEA mirroring client in data plane

Event Type

dpStartMirroringClient

Event Code

1263

Severity

Informational

Attribute

"clientMac"="xx:xx:xx:xx:xx:xx", "ssid"="xxxxx",
"apMac"="xx:xx:xx:xx:xx:xx", "apIpAddress"="xx.xx.xx.xx",
"dpKey"="xx:xx:xx:xx:xx:xx", "dpIP"="xx.xx.xx.xx"

Displayed on the web
interface

Start CALEA mirroring client [{userName||IP||clientMac}] on WLAN
[{ssid}] from AP [{apName&&apMac}]

Description

This event occurs when the Calea server starts mirroring the client
image.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

478

Events Types
System Events

Stop CALEA mirroring client in data plane
Table 660. Stop CALEA mirroring client in data plane event
Event

Stop CALEA mirroring client in data plane

Event Type

dpStopMirroringClient

Event Code

1264

Severity

Warning

Attribute

"clientMac"="xx:xx:xx:xx:xx:xx", "ssid"="xxxxx",
"apMac"="xx:xx:xx:xx:xx:xx", "apIpAddress"="xx.xx.xx.xx",
"dpKey"="xx:xx:xx:xx:xx:xx", "dpIP"="xx.xx.xx.xx"

Displayed on the web
interface

Stop CALEA mirroring client [{userName||IP||clientMac}] on WLAN
[{ssid||authType}] from AP [{apName&&apMac}]. TxBytes[{txBytes}]

Description

This event occurs when the Calea server stops mirroring the client
image.

Data plane DHCP IP pool usage rate is 100 percent
Table 661. Data plane DHCP IP pool usage rate is 100 percent event
Event

Data plane DHCP IP pool usage rate is 100 percent

Event Type

dpDhcpIpPoolUsageRate100

Event Code

1265

Severity

Critical

Attribute

“dpKey”=“xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Data Plane[{dpName&&dpKey}] DHCP IP Pool usage rate is 100
percent

Description

This event occurs when the data plane DHCP pool usage rate is 100%.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

479

Events Types
System Events

Data plane DHCP IP pool usage rate is 80 percent
Table 662. Data plane DHCP IP pool usage rate is 80 percent event
Event

Data plane DHCP IP pool usage rate is 80 percent

Event Type

dpDhcpIpPoolUsageRate80

Event Code

1266

Severity

Warning

Attribute

“dpName="xxxxxxxx", “dpKey”=“xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Data Plane[{dpName&&dpKey}] DHCP IP Pool usage rate is 80 percent

Description

This event occurs when the data plane DHCP pool usage rate is 80%.

All data planes in the zone affinity profile are
disconnected
Table 663. All data planes in the zone affinity profile are disconnected event
Event

All data planes in the zone affinity profile are disconnected

Event Type

zoneAffinityLastDpDisconnected

Event Code

1267

Severity

Major

Attribute

“dpName="xxxxxxxx",“dpKey”=“xx:xx:xx:xx:xx:xx”,
"zoneAffinityProfileId"="xxxxxxxx"

Displayed on the web
interface

The Last one Data Plane[{dpName&&dpKey}] is disconnected Zone
Affinity profile[{zoneAffinityProfileId}] .

Description

This event occurs when all the data planes disconnect from the zone
affinity profile.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

480

Events Types
System Events

CALEA UE Matched
Table 664. CALEA UE Matched event
Event

CALEA UE Matched

Event Type

dpCaleaUeInterimMatched

Event Code

1268

Severity

Informational

Attribute

"clientMac"="xx:xx:xx:xx:xx:xx", "ssid"="xxxxx",
"apMac"="xx:xx:xx:xx:xx:xx", "apIpAddress"="xx.xx.xx.xx",
"dpKey"="xx:xx:xx:xx:xx:xx", "dpIP"="xx.xx.xx.xx", "txBytes"="xxxxx",
"rxBytes"="xxxxx"

Displayed on the web
interface

CALEA matches client [{clientMac}] on WLAN [{ssid||authType}] from AP
[{apName&&apMac}]. TxBytes[{txBytes}], RxBytes[{rxBytes}].

Description

This event occurs when data plane CALEA user equipment and client
matches.

Diameter initialization error
NOTE: This event is not applicable to vSZ-H.
Table 665. Diameter initialization error event
Event

Diameter initialization error

Event Type

diaInitilizeErr

Event Code

1401

Severity

Critical

Attribute

“ctrlBladeMac”=“aa:bb:cc:dd:ee:ff”,”srcProcess”=““  “realm”=“ruckus.com”,”originHost” =
“Node1”,”SCGMgmtIp”=“2.2.2.2”,”desc” =   “Diameter Stack
Initialization Failure on {produce.short.name}”

Displayed on the web
interface

[{srcProcess}] Diameter Stack Initialization Failure on
{produce.short.name} [{SCGMgmtIp}]

Description

This event occurs due to stack initialization failure.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

481

Events Types
System Events

Diameter initialization
NOTE: This event is not applicable to vSZ-H.
Table 666. Diameter initialization event
Event

Diameter initialization

Event Type

diaInitialization

Event Code

1402

Severity

Debug

Attribute

“ctrlBladeMac”=“aa:bb:cc:dd:ee:ff”,”srcProcess”=““,”realm”=“ruckus.com”,”originHost” =
“Node1”,”SCGMgmtIp”=“2.2.2.2”,”desc” =“Diameter Stack
Initialization is Successful”

Displayed on the web
interface

[{srcProcess}] Diameter Stack up and running on {produce.short.name}
[{SCGMgmtIp}]

Description

This event occurs when the Diameter stack is up and running.

Diameter peer transport failure
NOTE: This event is not applicable to vSZ-H.
Table 667. Diameter peer transport failure event
Event

Diameter peer transport failure

Event Type

diaPeerTransportFailure

Event Code

1403

Severity

Major

Attribute

“ctrlBladeMac”=“aa:bb:cc:dd:ee:ff”,”mvnoId”=“839f87c6-d116-497eafce-aa8157abd30c”, “srcProcess”=““,”realm”=“ruckus.com”,”originHost” =
“Node1”,”SCGMgmtIp”=“2.2.2.2”,”peerIp” = “3.3.3.3”,”peerName” =
“OCS1”,”peerRealmName” = “operator.com”,”desc” =   “Failed to read
from peer socket”

Displayed on the web
interface

[{srcProcess}] Failed to read from peer [{peerName}] Transport Realm
[{peerRealmName}] on {produce.short.name} [{SCGMgmtIp}]

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

482

Events Types
System Events

Table 667. Diameter peer transport failure event
Description

This event occurs when the transport with the peer is down and the
stack fails to read the data.

Diameter CER error
NOTE: This event is not applicable to vSZ-H.
Table 668. Diameter CER error event
Event

Diameter CER error

Event Type

diaCERError

Event Code

1404

Severity

Critical

Attribute

“ctrlBladeMac”=“aa:bb:cc:dd:ee:ff “,”mvnoId”=“839f87c6-d116-497eafce-aa8157abd30c”, “srcProcess”=““,”realm”=“ruckus.com”,“originHost” =
“Node1”,”SCGMgmtIp”=“2.2.2.2”,”peerIp” = “3.3.3.3”,”peerName” =
“OCS1”,”peerRealmName” = “operator.com”,”desc” =   “Failed to
decode CER from Peer”

Displayed on the web
interface

[{srcProcess}] Failed to decode CER from Peer [{peerName}] Realm
[{peerRealmName}] on {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the Diameter stack fails to decode the
capabilities exchange request (CER) received from the peer.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

483

Events Types
System Events

Diameter CER success
NOTE: This event is not applicable to vSZ-H.
Table 669. Diameter CER success event
Event

Diameter CER success

Event Type

diaCERSuccess

Event Code

1405

Severity

Debug

Attribute

”ctrlBladeMac”=“aa:bb:cc:dd:ee:ff”, “mvnoId”=“839f87c6-d116-497eafce-aa8157abd30c”, “srcProcess”=““,”realm”=“ruckus.com”,”originHost” =
“Node1”,”SCGMgmtIp”=“2.2.2.2”,”peerIp” = “3.3.3.3”,”peerName” =
“OCS1”,”peerRealmName” = “organization.com”,”desc” =  
“Successfully decoded CER received from Peer”

Displayed on the web
interface

[{srcProcess}] CER Success From Peer [{peerName}] Realm
[{peerRealmName}] on {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the CER received from the peer is successfully 
decoded.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

484

Events Types
System Events

Diameter invalid version
NOTE: This event is not applicable to vSZ-H.
Table 670. Diameter invalid version event
Event

Diameter invalid version

Event Type

diaInvalidVer

Event Code

1406

Severity

Warning

Attribute

”ctrlBladeMac”=“aa:bb:cc:dd:ee:ff”, “mvnoId”=“839f87c6-d116-497eafce-aa8157abd30c”, “src Process”=““,”realm”=“ruckus.com”,”originHost” =
“Node1”,”SCGMgmtIp”=“2.2.2.2”,”peerIp” = “3.3.3.3”,”peerName” =
“OCS1”,”peerRealmName” = “organization.com”,”desc” =   “Invalid
version in Diameter header of received  CER from peer”

Displayed on the web
interface

[{srcProcess}] Invalid version in Diameter header in CER from Peer
[{peerName}], Realm [{peerRealmName}] on {produce.short.name}
[{SCGMgmtIp}]

Description

This event occurs when the version in the Diameter header of received 
CER is invalid.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

485

Events Types
System Events

Diameter peer add error
NOTE: This event is not applicable to vSZ-H.
Table 671. Diameter peer add error event
Event

Diameter peer add error

Event Type

diaPeerAddError

Event Code

1407

Severity

Critical

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “mvnoId”=12
“srcProcess”=”” “realm”=”ruckus.com"
“originHost” = “Node1” "SCGMgmtIp"="2.2.2.2" “peerIp” = “3.3.3.3”
“peerName” = “OCS1” “peerRealmName” = “organization.com” “desc”
=   ”Failed to add Peer” “appropriate cause”

Displayed on the web
interface

[{srcProcess}] Failed to add Peer [{peerName}], Realm
[{peerRealmName}] on {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the diameter stack fails to add a peer to the
peer table.

Diameter peer add successful
NOTE: This event is not applicable to vSZ-H.
Table 672. Diameter peer add successful event
Event

Diameter peer add successful

Event Type

diaPeerAddSuccess

Event Code

1408

Severity

Debug

Attribute

”ctrlBladeMac”=“aa:bb:cc:dd:ee:ff”,”mvnoId”=“839f87c6-d116-497eafce-aa8157abd30c”, “srcProcess”=““,”realm”=“ruckus.com”,“originHost” =
“Node1”,”SCGMgmtIp”=“2.2.2.2”,”peerIp” = “3.3.3.3”,”peerName” =
“OCS1”,”peerRealmName” = “organization.com”,”desc” =   “Peer
addition successful”

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

486

Events Types
System Events

Table 672. Diameter peer add successful event
Displayed on the web
interface

[{srcProcess}] Peer [{peerName}] Realm [{peerRealmName}] addition is
successful on {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the peer addition is successful.

Diameter peer remove successful
NOTE: This event is not applicable to vSZ-H.
Table 673. Diameter peer remove successful event
Event

Diameter peer remove successful

Event Type

diaPeerRemoveSuccess

Event Code

1409

Severity

Major

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “mvnoId”=12
“srcProcess”=”” “realm”=”ruckus.com"
“originHost” = “Node1” "SCGMgmtIp"="2.2.2.2" “peerIp” = “3.3.3.3”
“peerName” = “OCS1” “peerRealmName” = “organization.com”“desc”
=   ”Peer removal success”

Displayed on the web
interface

[{srcProcess}] Peer [{peerName}] Realm [{peerRealmName}] removal is
successful on {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the peer is removed successfully from the table.
The remote peer sends a diameter disconnect peer request (DPR) with
the cause of not wanting to talk. In such instances, the peer is removed
from the table.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

487

Events Types
System Events

Diameter realm entry error
NOTE: This event is not applicable to vSZ-H.
Table 674. Diameter realm entry error event
Event

Diameter realm entry error

Event Type

diaRealmEntryErr

Event Code

1410

Severity

Major

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “mvnoId”=12
“srcProcess”=”” “realm”=”ruckus.com"
“originHost” = “Node1” "SCGMgmtIp"="2.2.2.2" “peerRealmName” =
“organization.com” “peerName” = “OCS1” “desc” =   ”Failed to add
route for Realm”

Displayed on the web
interface

[{srcProcess}] Failed to add route for Realm [{peerRealmName}] on
{produce.short.name} [{SCGMgmtIp}]

Description

This event occurs due to realm route entry add error. This may arise
when the realm entry exists and another realm entry is added. Creating
two diameter services with same realm name causes this problem.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

488

Events Types
System Events

Diameter failover to alternate peer
NOTE: This event is not applicable to vSZ-H.
Table 675. Diameter failover to alternate peer event
Event

Diameter failover to alternate peer

Event Type

diaFailOverToAltPeer

Event Code

1411

Severity

Major

Attribute

“ctrlBladeMac”=“aa:bb:cc:dd:ee:ff”,”mvnoId”=“839f87c6-d116-497eafce-aa8157abd30c”, “srcProcess”=““,”realm”=“ruckus.com”,“originHost” =
“Node1”,”SCGMgmtIp”=“2.2.2.2”,”peerName”=“OCS1”,”peerRealmN
ame” = “Vodafone.com”,”altPeerName” =
“OCS2”,”altPeerRealmName” = “india.internal.net”“desc” = “Fwd to alt
peer”

Displayed on the web
interface

[{srcProcess}] Fwd from Peer [{peerName}] to AltPeer [{altPeerName}]
Realm [{peerRealmName}] on {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs due to retransmission to an alternate peer.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

489

Events Types
System Events

Diameter fail back to peer
NOTE: This event is not applicable to vSZ-H.
Table 676. Diameter fail back to peer event
Event

Diameter fail back to peer

Event Type

diaFailbackToPeer

Event Code

1412

Severity

Major

Attribute

”ctrlBladeMac”=“aa:bb:cc:dd:ee:ff”,”mvnoId”=“839f87c6-d116-497eafce-aa8157abd30c”, “srcProcess”=““,”realm”=“ruckus.com”,“originHost” =
“Node1”,”SCGMgmtIp”=“2.2.2.2”,”peerName”=“OCS1”,
“peerRealmName” = “Vodafone.com”,”altPeerName” =
“OCS2”,”altPeerRealmName” = “india.internal.net”,”desc” = “Failback
to main peer”

Displayed on the web
interface

[{srcProcess}] Failback to Main Peer [{peerName}] Realm
[{peerRealmName}] on {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs due to retransmission to the main peer in case of a
fail back.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

490

Events Types
System Events

Diameter CEA unknown peer
NOTE: This event is not applicable to vSZ-H.
Table 677. Diameter CEA unknown peer event
Event

Diameter CEA unknown peer

Event Type

diaCEAUnknownPeer

Event Code

1414

Severity

Critical

Attribute

”ctrlBladeMac”=“aa:bb:cc:dd:ee:ff”,”mvnoId”=“839f87c6-d116-497eafce-aa8157abd30c”, srcProcess”=“SessMgr”,
”realm”=“ruckus.com”,“originHost” = “Node1”,”
SCGMgmtIp”=“2.2.2.2”,”peerName”=“OCS8”,”peerRealmName” =
“Vodafone.com”,”desc” = “CEA received from Unknown peer

Displayed on the web
interface

[{srcProcess}] CEA received from Unknown Peer [{peerName}] Realm
[{peerRealmName}] on {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the capabilities exchange answer (CEA) is
received from an unknown peer.

Diameter no common application
NOTE: This event is not applicable to vSZ-H.
Table 678. Diameter no common application event
Event

Diameter no common application

Event Type

diaNoCommonApp

Event Code

1415

Severity

Critical

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “mvnoId”=12
“srcProcess”=”” “realm”=”ruckus.com"
“originHost” = “Node1” "SCGMgmtIp"="2.2.2.2" “peerName”=ÖCS1
“peerRealmName” = “organization.com”“desc” = “No common App
with peer”

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

491

Events Types
System Events

Table 678. Diameter no common application event
Displayed on the web
interface

[{srcProcess}] No common App with Peer [{peerName}] Realm
[{peerRealmName}] on {produce.short.name} [{SCGMgmtIp}]

Description

This event occurs when the common application is not with the peer.

ZD AP migrating
Table 679. ZD AP migrating event
Event

ZD AP migrating

Event Type

zdAPMigrating

Event Code

2001

Severity

Informational

Attribute

“apMac”=“ C0:C5:20:12:2B:2C “, “serialNumber”=“501003003033”,
“model”=“ZF7962”, “firmware”=“3.0.0.0.0”

Displayed on the web
interface

ZD-AP [{apMac}] / [{serialNumber}] model [{model}] is upgrading with
{produce.short.name} AP firmware version - [{firmware}]

Description

This event occurs when a ZoneDirector AP is being upgraded to a
SmartZone firmware image.

ZD AP migrated
Table 680. ZD AP migrated event
Event

ZD AP migrated

Event Type

zdAPMigrated

Event Code

2002

Severity

Informational

Attribute

"apMac"=" C0:C5:20:12:2B:2C ", "serialNumber"="501003003033",
"model"="R700", “firmware”=“3.2.0.0.x”

Displayed on the web
interface

ZD-AP [{apMac}] / [{serialNumber}] model [{model}] has been upgraded
with {produce.short.name} AP firmware version - [{firmware}]

Description

This event occurs when a ZoneDirector AP has successfully completed
upgrading its firmware to SmartZone controller firmware.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

492

Events Types
System Events

ZD AP rejected
Table 681. ZD AP rejected event
Event

ZD AP rejected

Event Type

zdAPRejected

Event Code

2003

Severity

Warning

Attribute

"apMac"=" C0:C5:20:12:2B:2C ", "serialNumber"="501003003033",
"model"="ZF7962"

Displayed on the web
interface

ZD-AP [{apMac}] / [{serialNumber}] model [{model}] is not being
upgraded with {produce.short.name} AP firmware because of ACL
setting.

Description

This event occurs when the ZoneDirector AP has not been upgraded
with the SmartZone controller AP firmware because of an ACL setting.

ZD AP migration failed
Table 682. ZD AP migration failed event
Event

ZD AP migration failed

Event Type

zdAPMigrationFailed

Event Code

2004

Severity

Major

Attribute

“apMac”=“ C0:C5:20:12:2B:2C “, “serialNumber”=“501003003033”,
“model”=“ZF7962”, “firmware”=“3.0.0.0.0”

Displayed on the web
interface

ZD-AP [{apMac}] / [{serialNumber}] model [{model}] is failed to upgrade
with {produce.short.name} AP firmware version - [{firmware}]

Description

This event occurs when the ZoneDirector AP fails to upgrade to the
SmartZone AP firmware image.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

493

Events Types
System Events

Database error
Table 683. Database error event
Event

Database error

Event Type

cassandraError

Event Code

3001

Severity

Major

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, "SCGMgmtIp"="2.2.2.2",
reason="reason",

Displayed on the web
interface

Database internal error on node [{nodeName}], reason: [{reason}].

Description

This event occurs due to internal errors on the database.

Recover cassandra error
Table 684. Recover cassandra error event
Event

Recover cassandra error

Event Type

recoverCassandraError

Event Code

3011

Severity

Informational

Attribute

“nodeName”=“xxx”,”reason”=“recovery reason”

Displayed on the web
interface

Recover database error on node [{nodeName}], reason: []

Description

This event occurs when the internal errors on the database are fixed.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

494

Events Types
System Events

Process initiated
NOTE: This event is not applicable to vSZ-H.
Table 685. Process initiated event
Event

Process initiated

Event Type

processInit

Event Code

5001

Severity

Major

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

PMIPv6 process got re-started on {produce.short.name}
[{SCGMgmtIp}]

Description

This event is logged when the PMIPv6 process crashes and restarts.

PMIPv6 unavailable
NOTE: This event is not applicable to vSZ-H.
Table 686. PMIPv6 unavailable event
Event

PMIPv6 unavailable

Event Type

pmipUnavailable

Event Code

5002

Severity

Critical

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

PMIPv6 process is not stable on {produce.short.name} [{SCGMgmtIp}]

Description

This event is logged when the PMIPv6 process repeatedly restarts and
is not stable.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

495

Events Types
System Events

Memory allocation failed
NOTE: This event is not applicable to vSZ-H.
Table 687. Memory allocation failed event
Event

Memory allocation failed

Event Type

unallocatedMemory

Event Code

5003

Severity

Critical

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, "SCGMgmtIp"="2.2.2.2"

Displayed on the web
interface

Insufficient Heap Memory in PMIPv6 process at {produce.short.name}
[{SCGMgmtIp}]

Description

This event is logged when the memory allocation in the PMIPv6 process
is insufficient.

Process stopped
NOTE: This event is not applicable to vSZ-H.
Table 688. Process stopped event
Event

Process stopped

Event Type

processStop

Event Code

5100

Severity

Major

Attribute

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “SCGMgmtIp”=”2.2.2.2”,

Displayed on the web
interface

PMIPv6 process stop on {produce.short.name} [{SCGMgmtIp}]

Description

This event is logged when the PMIPv6 process stops.

NOTE: Refer to System Alarms.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

496

Events Types
Threshold Events

Threshold Events
Following are the events related to threshold system set.
• CPU threshold exceeded
• Memory threshold exceeded
• Disk usage threshold exceeded
• CPU threshold back to normal
• Memory threshold back to normal
• Disk threshold back to normal
• License threshold exceeded
• Rate limit threshold surpassed
• Rate limit threshold restored
• Rate limit for TOR surpassed
• The number of users exceed its limit
• The number of devices exceeded its limit

CPU threshold exceeded
Table 689. CPU threshold exceeded event
Event

CPU threshold exceeded

Event Type

cpuThresholdExceeded

Event Code

950

Severity

Critical

Attribute

“nodeName”=”xxx”, “nodeMac”=”xx:xx:xx:xx:xx:xx”, “perc”=”XX”

Displayed on the web
interface

CPU threshold [{perc}%] exceeded on control plane [{nodeName}-C]

Description

This event occurs when the CPU usage exceeds the threshold limit of
80%.

Auto Clearance

This event triggers the alarm 950, which is auto cleared by the event
code 954.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

497

Events Types
Threshold Events

Memory threshold exceeded
Table 690. Memory threshold exceeded event
Event

Memory threshold exceeded

Event Type

memoryThresholdExceeded

Event Code

951

Severity

Critical

Attribute

“nodeName”=”xxx”,“nodeMac”=”xx:xx:xx:xx:xx:xx”, “perc”=”XX”

Displayed on the web
interface

Memory threshold [{perc}%] exceeded on control plane [{nodeName}C].

Description

This event occurs when the memory usage exceeds the threshold limit
of 85% and for vSZ-H the limit is 90%.

Auto Clearance

This event triggers the alarm 951, which is auto cleared by the event
code 954.

Disk usage threshold exceeded
Table 691. Disk usage threshold exceeded event
Event

Disk usage threshold exceeded

Event Type

diskUsageThresholdExceeded

Event Code

952

Severity

Critical

Attribute

“nodeName”=”xxx”,“nodeMac”=”xx:xx:xx:xx:xx:xx”, “perc”=”XX”

Displayed on the web
interface

Disk usage threshold [{perc}%] exceeded on control plane
[{nodeName}-C].

Description

This event occurs when the disk usage exceeds the threshold limit of
80%.

Auto Clearance

This event triggers the alarm 952, which is auto cleared by the event
code 955.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

498

Events Types
Threshold Events

CPU threshold back to normal
Table 692. CPU threshold back to normal event
Event

CPU threshold back to normal

Event Type

cpuThresholdBackToNormal

Event Code

953

Severity

Informational

Attribute

“nodeName”=”xxx”,“nodeMac”=”xx:xx:xx:xx:xx:xx”, “perc”=”XX”

Displayed on the web
interface

CPU threshold [{perc}%] got back to normal on control plane
[{nodeName}-C].

Description

This event occurs when the CPU usage comes back to normal.

Memory threshold back to normal
Table 693. Memory threshold back to normal event
Event

Memory threshold back to normal

Event Type

memoryThresholdBackToNormal

Event Code

954

Severity

Informational

Attribute

“nodeName”=”xxx”,“nodeMac”=”xx:xx:xx:xx:xx:xx”, “perc”=”XX”

Displayed on the web
interface

Memory threshold [{perc}%] got back to normal on control plane
[{nodeName}-C].

Description

This event occurs when the memory usage comes back to normal.

Disk threshold back to normal
Table 694. Disk threshold back to normal event
Event

Disk threshold back to normal

Event Type

diskUsageThresholdBackToNormal

Event Code

955

Severity

Informational

Attribute

“nodeName”=”xxx”,“nodeMac”=”xx:xx:xx:xx:xx:xx”, “perc”=”XX”

Displayed on the web
interface

Disk threshold [{perc}%] got back to normal on control plane
[{nodeName}-C].

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

499

Events Types
Threshold Events

Table 694. Disk threshold back to normal event
Description

This event occurs when the disk usage comes back to normal.

License threshold exceeded
Table 695. License threshold exceeded event
Event

License threshold exceeded

Event Type

licenseThresholdExceeded

Event Code

960

Severity

Critical 90%; Major 80%; Informational 70%;

Attribute

"perc"="xxx", "nodeName"="", "nodeMac"="xx:xx:xx:xx:xx:xx",
licenseType="SG00"

Displayed on the web
interface

[{licenseType}] limit reached at [{perc}%]

Description

This event occurs when the number of user equipment is attached to
the system has exceeded the license limit.

Rate limit threshold surpassed
Table 696. Rate limit threshold surpassed event
Event

Rate limit threshold surpassed

Event Type

rateLimitThresholdSurpassed

Event Code

1300

Severity

Major

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="radiusd"
"UserName"=abc@xyz.com "realm"="wlan.3gppnetwor"
"SCGMgmtIp"="2.2.2.2" "aaaSrvrIp"="1.1.1.1"
"AAAServerType"="Auth/Acct" "ueMacAddr"="aa:bb:cc:gg:hh:ii"
"MOR"=1000,"THRESHOLD"="500" "TOR"="501"

Displayed on the web
interface

Threshold surpassed for AAA Server [{aaaSrvrIp}] and ServerType
[{AAAServerType}]

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

500

Events Types
Threshold Events

Table 696. Rate limit threshold surpassed event
Description

This event occurs when the rate limit threshold is surpassed. The
threshold limit for this event is dependent on the maximum outstanding
request (MOR) value as configured in the web interface of Authentication
or Accounting Service. For example, if the MOR value is 1000, and
threshold limit is set to 70%, then this event will be raised when total
outstanding requests for this server exceeds the limit of 701.

Rate limit threshold restored
Table 697. Rate limit threshold restored event
Event

Rate limit threshold restored

Event Type

rateLimitThresholdRestored

Event Code

1301

Severity

Informational

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="radiusd"
"UserName"=abc@xyz.com "realm"="wlan.3gppnetwor"
"SCGMgmtIp"="2.2.2.2" "aaaSrvrIp"="1.1.1.1"
"AAAServerType"="Auth/Acct" "ueMacAddr"="aa:bb:cc:gg:hh:ii"
"MOR"=1000,"THRESHOLD"="500" "TOR"="501"

Displayed on the web
interface

Threshold restored for AAA Server [{aaaSrvrIp}] and ServerType
[{AAAServerType}]

Description

This event occurs when the rate limit threshold is restored. The threshold
limit for this event is dependent on the maximum outstanding request
(MOR) value as configured in the web interface of Authentication or
Accounting Service. For example, if the MOR value is 1000, and
threshold limit is set to 70%, then this event will be raised when total
outstanding requests for this server is lesser or equal to 700.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

501

Events Types
Threshold Events

Rate limit for TOR surpassed
Table 698. Rate limit for TOR surpassed event
Event

Rate limit for TOR surpassed

Event Type

rateLimitMORSurpassed

Event Code

1302

Severity

Critical

Attribute

"mvnoId"=12 "wlanId"=1,"zoneId"="10"
"ctrlBladeMac"="aa:bb:cc:dd:ee:ff" "srcProcess"="radiusd"
"UserName"=abc@xyz.com "realm"="wlan.3gppnetwor"
"SCGMgmtIp"="2.2.2.2" "aaaSrvrIp"="1.1.1.1"
"AAAServerType"="Auth/Acct" "ueMacAddr"="aa:bb:cc:gg:hh:ii"
"MOR"=1000,"THRESHOLD"="500" "TOR"="501"

Displayed on the web
interface

Maximum Outstanding Requests (MOR) surpassed for AAA Server
[{aaaSrvrIp}] and ServerType [{AAAServerType}]. Dropping requests to
be proxied to AAA.

Description

This event occurs when the rate limit for maximum outstanding requests
(MOR) is surpassed. The threshold limit for this event is dependent on
the maximum outstanding request (MOR) value as configured in the web
interface of Authentication or Accounting Service. For example, if the
MOR value is 1000, and threshold limit is set to 70%, then this event
will be raised when total outstanding requests for this server exceeds
1000.

Auto Clearance

This event triggers the alarm1302, which is auto cleared by the event
code 1301.

The number of users exceed its limit
Table 699. The number of users exceed its limit event
Event

The number of users exceed its limit

Event Type

tooManyUsers

Event Code

7001

Severity

Major

Attribute

No attributes for this event.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

502

Events Types
Threshold Events

Table 699. The number of users exceed its limit event
Displayed on the web
interface

The number of users exceeded its limit.

Description

This event occurs when the number of users exceeds the specified limit.
The threshold limit for SCG-200 and vSZ-H is 950000.

The number of devices exceeded its limit
Table 700. The number of devices exceeded its limit event
Event

The number of devices exceeded its limit

Event Type

tooManyDevices

Event Code

7002

Severity

Major

Attribute

No attributes for this event.

Displayed on the web
interface

The number of devices exceeded its limit

Description

This event occurs when the number of devices exceeds the specified
limit. The threshold limit for SCG-200 and vSZ-H is 2850000.

NOTE: Refer to Threshold Alarms.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

503

Events Types
Tunnel Events - Access Point (AP)

Tunnel Events - Access Point (AP)
Following are the events related to tunnel events on access point.
• Data plane accepted a tunnel request
• Data plane rejected a tunnel request
• Data plane terminated a tunnel
• AP created a tunnel
• AP tunnel disconnected
• AP softGRE tunnel fails over primary to secondary
• AP softGRE tunnel fails over secondary to primary
• AP softGRE gateway reachable
• AP softGRE gateway not reachable
• Data plane set up a tunnel
• AP secure gateway association success
• AP is disconnected from secure gateway
• AP secure gateway association failure
NOTE: Event codes 601 to 610 are not applicable to vSZ-H.

Data plane accepted a tunnel request
Table 701. Data plane accepted a tunnel request event
Event

Data plane accepted a tunnel request

Event Type

dpAcceptTunnelRequest

Event Code

601

Severity

Informational

Attribute

“dpKey”=”xx:xx:xx:xx:xx:xx”, “apMac”=”xx:xx:xx:xx:xx:xx”

Displayed on the web
interface

Data plane [{dpName||dpKey}] accepted a tunnel request from AP
[{apName&&apMac}].

Description

This event occurs when the data plane accepts a tunnel request from
the AP.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

504

Events Types
Tunnel Events - Access Point (AP)

Data plane rejected a tunnel request
Table 702. Data plane rejected a tunnel request event
Event

Data plane rejected a tunnel request

Event Type

dpRejectTunnelRequest

Event Code

602

Severity

Informational

Attribute

“dpKey”=”xx:xx:xx:xx:xx:xx”, “apMac”=”xx:xx:xx:xx:xx:xx”,
“reason”=”xxxxxxxxxxxxx”

Displayed on the web
interface

Data plane [{dpName||dpKey}] rejected a tunnel request from AP
[{apName&&apMac}] because of reason [{reason}].

Description

This event occurs when the data plane rejects a tunnel request from the
AP.

Data plane terminated a tunnel
Table 703. Data plane terminated a tunnel event
Event

Data plane terminated a tunnel

Event Type

dpTearDownTunnel

Event Code

603

Severity

Informational

Attribute

“dpKey”=”xx:xx:xx:xx:xx:xx”, “apMac”=”xx:xx:xx:xx:xx:xx”,
“reason”=”xx”

Displayed on the web
interface

Data plane [{dpName||dpKey}] terminated a tunnel from AP
[{apName&&apMac}]. Reason: [{reason}]

Description

This event occurs when the data plane terminates a tunnel from the AP.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

505

Events Types
Tunnel Events - Access Point (AP)

AP created a tunnel
Table 704. AP created a tunnel event
Event

AP created a tunnel

Event Type

apBuildTunnelSuccess

Event Code

608

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "dpIP"="xxx.xxx.xxx.xxx",

Displayed on the web
interface

AP [{apName&&apMac}] created a tunnel to data plane [{dpIP}].

Description

This event occurs when AP creates a tunnel to the data plane.

AP tunnel disconnected
Table 705. AP tunnel disconnected event
Event

AP tunnel disconnected

Event Type

apTunnelDisconnected

Event Code

610

Severity

Informational

Attribute

“apMac”=”xx:xx:xx:xx:xx:xx”, “dpIP”=”xxx.xxx.xxx.xxx”,
“reason”=”xxxxx”

Displayed on the web
interface

AP [{apName&&apMac}] disconnected from data plane [{dpIP}].
Reason: [{reason}]

Description

This event occurs when AP disconnects from the data plane.

NOTE: Event codes 601 to 610 are not applicable to vSZ-H.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

506

Events Types
Tunnel Events - Access Point (AP)

AP softGRE tunnel fails over primary to secondary
Table 706. AP softGRE tunnel fails over primary to secondary event
Event

AP softGRE tunnel fails over primary to secondary

Event Type

apSoftGRETunnelFailoverPtoS

Event Code

611

Severity

Warning

Attribute

“apMac"="xx:xx:xx:xx:xx:xx", "primaryGRE"="xxx.xxx.xxx.xxx",
"secondaryGRE"="xxx.xxx.xxx.xxx"

Displayed on the web
interface

AP [{apName&&apMac}] fails over from primaryGRE [{primaryGRE}] to
secondaryGRE[{secondaryGRE}].

Description

This event occurs when an AP moves from a primary to a secondary
GRE.

AP softGRE tunnel fails over secondary to primary
Table 707. AP softGRE tunnel fails over secondary to primary event
Event

AP softGRE tunnel fails over secondary to primary

Event Type

apSoftGRETunnelFailoverStoP

Event Code

612

Severity

Warning

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "primaryGRE"="xxx.xxx.xxx.xxx",
"secondaryGRE"="xxxx"

Displayed on the web
interface

AP [{apName&&apMac}] fails over from
secondaryGRE[{secondaryGRE}] to primaryGRE[{primaryGRE}].

Description

This event occurs when an AP moves from a secondary to a primary
GRE.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

507

Events Types
Tunnel Events - Access Point (AP)

AP softGRE gateway reachable
Table 708. AP softGRE gateway reachable event
Event

AP softGRE gateway reachable

Event Type

apSoftGREGatewayReachable

Event Code

613

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx", "softgreGW"="xxx.xxx.xxx.xxx",
"softgreGWAddress"="xxxx"

Displayed on the web
interface

AP [{apname&&apMac}] is able to reach [{softgreGW}]
[{softgreGWAddress}] successfully

Description

This event occurs when an AP builds a soft GRE tunnel successfully.

AP softGRE gateway not reachable
Table 709. AP softGRE gateway not reachable event
Event

AP softGRE gateway not reachable

Event Type

apSoftGREGatewayNotReachable

Event Code

614

Severity

Critical

Attribute

"apMac"="xx:xx:xx:xx:xx:xx",
"softGREGatewayList"="xxx.xxx.xxx.xxx"

Displayed on the web
interface

AP [{apName&&apMac}] is unable to reach the following gateways:
[{softGREGatewayList}].

Description

This event occurs when an AP fails to build a soft GRE tunnel either on
the primary or the secondary GRE.

Auto Clearance

This event triggers the alarm 614, which is auto cleared by the event
code 613.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

508

Events Types
Tunnel Events - Access Point (AP)

Data plane set up a tunnel
NOTE: This event is not applicable to vSZ-H.
Table 710. Data plane set up a tunnel event
Event

Data plane set up a tunnel

Event Type

dpSetUpTunnel

Event Code

627

Severity

Informational

Attribute

"dpKey"="xx:xx:xx:xx:xx:xx", "apMac"="xx:xx:xx:xx:xx:xx"

Displayed on the web
interface

Data plane [{dpName||dfpMac}] set up a tunnel from AP
[{apName&&apMac}].

Description

This event occurs when the data plane sets up a tunnel from the AP.

AP secure gateway association success
Table 711. AP secure gateway association success event
Event

AP secure gateway association success

Event Type

ipsecTunnelAssociated

Event Code

660

Severity

Informational

Attribute

"apMac"="xx:xx:xx:xx:xx:xx","ipsecGWAddress"="x.x.x.x"

Displayed on the web
interface

AP [{apName&&apMac}] is able to reach secure gateway
[{ipsecGWAddress}] successfully.

Description

This event occurs when the AP is able to reach the secure gateway
successfully.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

509

Events Types
Tunnel Events - Access Point (AP)

AP is disconnected from secure gateway
Table 712. AP is disconnected from secure gateway event
Event

AP is disconnected from secure gateway

Event Type

ipsecTunnelDisassociated

Event Code

661

Severity

Major

Attribute

"apMac"="xx:xx:xx:xx:xx:xx","ipsecGWAddress"="x.x.x.x"

Displayed on the web
interface

AP [{apName&&apMac}] is disconnected from secure gateway
[{ipsecGWAddress}].

Description

This event occurs when the AP is disconnected from the secure
gateway.

AP secure gateway association failure
Table 713. AP secure gateway association failure event
Event

AP secure gateway association failure

Event Type

ipsecTunnelAssociateFailed

Event Code

662

Severity

Major

Attribute

"apMac"="xx:xx:xx:xx:xx:xx","ipsecGWAddress"="x.x.x.x"

Displayed on the web
interface

AP [{apName&&apMac}] is unable to establish secure gateway with
[{ipsecGWAddress}].

Description

This event occurs when the AP is unable to reach the secure gateway.

Auto Clearance

This event triggers the alarm 662, which is auto cleared by the event
code 660.

•

NOTE: Refer to Tunnel Alarms - Access Point.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

510

Events Types
Tunnel Events - Data Plane

Tunnel Events - Data Plane
NOTE: Events 621 and 626 are not applicable to vSZ-H.
Following are the events related to tunnel events on the data plane.
• DP Core GW unreachable
• DP sGRE keep alive timeout
• DP Core GW inactive
• DP DHCPRelay no response
• DP DHCPRelay failover
• DP sGRE new tunnel
• DP sGRE del tunnel
• DP sGRE keepalive recovery
• DP DHCPRelay response recovery
• DP Core GW reachable
• DP Core GW active
• DP sGRE GW failover

DP Core GW unreachable
Table 714. DP Core GW unreachable event
Event

DP Core GW unreachable

Event Type

dpSgreGWUnreachable

Event Code

615

Severity

Informational

Attribute

"dpKey"="xx:xx:xx:xx:xx:xx", "gatewayIP"="x.x.x.x"

Displayed on the web
interface

Data plane [{dpName||dpKey}] detected Core Gateway [{GatewayIP}] is
unreachable.

Description

This event occurs when the data plane detects that a core network
gateway is unreachable.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

511

Events Types
Tunnel Events - Data Plane

DP sGRE keep alive timeout
Table 715. DP sGRE keep alive timeout event
Event

DP sGRE keep alive timeout

Event Type

dpSgreKeepAliveTimeout

Event Code

616

Severity

Informational

Attribute

"dpKey"="xx:xx:xx:xx:xx:xx", "gatewayIP"="x.x.x.x

Displayed on the web
interface

Data plane [{dpName||dpKey}] detected Keepalive packet to Core
Gateway [{GatewayIP}] is lost due to timeout

Description

This event occurs when the data plane detects that a keep alive packet
to the core network gateway is lost due to a timeout.

DP Core GW inactive
Table 716. DP Core GW inactive event
Event

DP Core GW inactive

Event Type

dpSgreGWInact

Event Code

617

Severity

Informational

Attribute

"dpKey"="xx:xx:xx:xx:xx:xx", "gatewayIP"="x.x.x.x

Displayed on the web
interface

Data plane [{dpName||dpKey}] detected [{GatewayIP}] is inactive
because there is no RX traffic

Description

This event occurs when the data plane detects that a core network
gateway is inactive.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

512

Events Types
Tunnel Events - Data Plane

DP DHCPRelay no response
Table 717. DP DHCPRelay no response event
Event

DP DHCPRelay no response

Event Type

dpDhcpRelayNoResp

Event Code

618

Severity

Informational

Attribute

"dpKey"="xx:xx:xx:xx:xx:xx", "dhcpIP"="x.x.x.x"

Displayed on the web
interface

Data plane [{dpName||dpKey}] detected no response from DHCP server
[{dhcpIP}] for a while

Description

This event occurs when the data plane does not get a response from
the DHCP server.

DP DHCPRelay failover
Table 718. DP DHCPRelay failover event
Event

DP DHCPRelay failover

Event Type

dpDhcpRelayFailOver

Event Code

619

Severity

Informational

Attribute

"dpKey"="xx:xx:xx:xx:xx:xx", "preDhcpIP"="x.x.x.x",
"curDhcpIP"="x.x.x.x"

Displayed on the web
interface

Data plane [{dpName||dpKey}] detected DHCP server fail-over from
[{preDhcpIP}] to [{curDhcpIP}]

Description

This event occurs when the data plane detects a DHCP server relay
failure.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

513

Events Types
Tunnel Events - Data Plane

DP sGRE new tunnel
Table 719. DP sGRE new tunnel event
Event

DP sGRE new tunnel

Event Type

dpSgreNewTunnel

Event Code

620

Severity

Informational

Attribute

"dpKey"="xx:xx:xx:xx:xx:xx", "greType"="L2oGRE, L3oGRE",
"apIpAddress"="x.x.x.x"

Displayed on the web
interface

Data plane [{dpName||dpKey}] established a [{greType}] tunnel with
AP[{apIP}].

Description

This event occurs when the data plane establishes a tunnel with an AP.

DP sGRE del tunnel
Table 720. DP sGRE del tunnel event
Event

DP sGRE del tunnel

Event Type

dpSgreDelTunnel

Event Code

621

Severity

Informational

Attribute

"dpKey"="xx:xx:xx:xx:xx:xx", “greType”=”L2oGRE, L3oGRE",
"apIpAddress"="x.x.x.x"

Displayed on the web
interface

Dataplane [{dpName||dpKey}] lost a [{greType}] tunnel connection to
AP[{apIP}].

Description

This event occurs when access tunnel is disconnected due to a timeout.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

514

Events Types
Tunnel Events - Data Plane

DP sGRE keepalive recovery
Table 721. DP sGRE keepalive recovery event
Event

DP sGRE keepalive recovery

Event Type

dpSgreKeepAliveRecovery

Event Code

622

Severity

Informational

Attribute

"dpKey"="xx:xx:xx:xx:xx:xx", "gatewayIP"="x.x.x.x"

Displayed on the web
interface

Data plane [{dpName||dpKey}] detected KeepAlive packet to Core
Gateway [{gatewayIP}] is now responsive.

Description

The event occurs when the core gateway resumes answering to
keepalive.

DP DHCPRelay response recovery
Table 722. DP DHCPRelay response recovery event
Event

DP DHCPRelay response recovery

Event Type

dpDhcpRelayRespRecovery

Event Code

623

Severity

Informational

Attribute

"dpKey"="xx:xx:xx:xx:xx:xx", "dhcpIP"="x.x.x.x"

Displayed on the web
interface

Data plane [{dpName||dpKey}] detected DHCP server [{dhcpIP}] is now
responsive

Description

This event occurs when the DHCP server resumes answering the relay
request from data plane.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

515

Events Types
Tunnel Events - Data Plane

DP Core GW reachable
Table 723. DP Core GW reachable event
Event

DP Core GW reachable

Event Type

dpSgreGWReachable

Event Code

624

Severity

Informational

Attribute

"dpKey"="xx:xx:xx:xx:xx:xx", "gatewayIP"="x.x.x.x"

Displayed on the web
interface

Data plane [{dpName||dpKey}] detected Core Gateway [{gatewayIP}] is
now reachable

Description

This event occurs when the core gateway is reachable.

DP Core GW active
Table 724. DP Core GW active event
Event

DP Core GW active

Event Type

dpSgreGWAct

Event Code

625

Severity

Informational

Attribute

"dpKey"="xx:xx:xx:xx:xx:xx", "gatewayIP"="x.x.x.x"

Displayed on the web
interface

Data plane [{dpName||dpKey}] detected [{gatewayIP}] is now active

Description

This event occurs when the core gateway changes to active mode.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

516

Events Types
Tunnel Events - Data Plane

DP sGRE GW failover
Table 725. DP sGRE GW failover event
Event

DP sGRE GW failover

Event Type

dpSgreGWFailOver

Event Code

626

Severity

Informational

Attribute

“dpKey”=“xx:xx:xx:xx:xx:xx“, “preGatewayIp”=“x.x.x.x”,
“curGatewayIP”=“x.x.x.x”

Displayed on the web
interface

Data plane [{dpName/dpKey}] switched over from
CoreGateway[{preGatewayIP}] to CoreGateway[{curGatewayIP}].

Description

This event occurs when the data plane switches to the other gateway
due to failover threshold limit.

NOTE: Refer to Tunnel Alarms - Access Point.

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

517

Index

Numerics
3rd party access point 205
3rd Party Access Point Events 205
3rd party AP connected 205
3rd party client authorization 313
3rd party client authorization failure 313
3rd party client inactivity timeout 312
3rd party client join 312
3rd party client roaming 314
3rd party client session expiration 314
3rd party client session logout 315
3rdPartyAPConnected 205
3rdPtyClientAuthorization 313
3rdPtyClientAuthorizationFailure 313
3rdPtyClientInactivityTimeou 312
3rdPtyClientJoin 312
3rdPtyClientRoaming 314
3rdPtyClientSessionExpiration 314
3rdPtyClientSessionLogout 315

A
accFailedOverToSecondary 75, 211
accFallbackToPrimary 75, 212
accounting alarms 74
accounting failed over to secondary 75,

211
accounting fallback to primary 75, 212
accounting server not reachable 74, 211
accounting session disabled 208
accounting session interim failed 210
accounting session start failed 207
accounting session started 206
accounting session stopped failed 209
accounting session stopped successfully

208
accSessDisabled 208
accSessInterimFail 210
accSessStarted 206
accSessStartFailed 207
accSessStopFail 209
accSessStopSucc 208
accSrvrNotReachable 74, 211
ad server unreachable 81

ad/LDAP connected successfully 289
ad/LDAP connectivity failure 290
ad/ldap connectivity failure 99
ad-hoc network device 237
ad-hoc-networkRogueAPDetecte 237
adServerUnreachable 81
alarm 68, 69
alarm and event management 68
AP 269
ap account message drop while no accounting start message 78, 217
ap accounting message decode failed 77,

214
ap accounting message mandatory parameter missing 76, 213
ap accounting response while invalid config 216
ap accounting retransmission message
dropped 215
AP brownout 262
ap cable modem interface down 95, 260
ap cable modem power-cycled by user

262
ap cable modem set to factory default by
user 267
ap cable modem soft-rebooted by user

266
ap capacity reached 265
ap capacity recovered 265
AP Certificate Expired 353
AP Certificate Updated 353
ap change control plane 258
ap channel updated 257
ap channel updated dfs detected a radar

258
ap client load balancing limit reached 263
ap client load balancing limit recovered

264
ap communication alarms 85
ap communication events 227, 279
ap configuration generation failed 120,

359
AP configuration get failed 235
ap configuration update failed 86, 232
ap configuration updated 231

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

518

Index
ap connected 259
ap connected to ls 239
ap country code updated 257
ap created a tunnel 506
ap deleted 94, 259
ap disconnected 94, 256
ap discovery succeeded 228
AP failed to connect to LS 92
ap failed to connect to ls 240
ap firmware update failed 87, 230
ap firmware updated 229
AP health high airtime utilization clear 278
AP health high airtime utilization flag 277
AP health high client count clear 271
AP health high client count flag 269
AP health high connection failure clear

ap smart monitor turn off wlan 263
ap softgre gateway not reachable 201,

508
ap softgre gateway reachable 508
ap softgre tunnel fails over primary to secondary 507
ap softgre tunnel fails over secondary to
primary 507
ap started location service 240
ap state change alarms 93
ap state change events 253
ap stopped location service 241
ap swap model mismatched 86, 233
ap tagged as critical 260
ap tunnel disconnected 506
ap USB software package download failed

270

279

AP health high connection failure flag 268
AP health high latency clear 269
AP health high latency flag 267
AP health low capacity clear 270
AP health low capacity flag 268
ap heartbeat lost 260
ap illegal to change country code 234
ap ip address updated 256
ap is disconnected from secure gateway

ap USB software package downloaded

202, 510

213

ap join zone failed 89, 234
ap managed 228
ap mesh events 243
AP NAT failure detected by SZ due to
three (3) consecutive NAT gateway APs
are down 277
AP NAT gateway IP failover detected for
particular VLAN pool 274
AP NAT gateway IP fall back detected for
particular VLAN pool 275
ap pre-provision model mismatched 87,

apAcctRespWhileInvalidConfig 216
apAcctRetransmittedMsgDropped 215
apBrownout 262
apBuildTunnelSuccess 506
apCapacityReached 265
apCapacityRecovered 265
apCertificateExpire 353
apCertificateExpireClear 353
apCfgDhcpNatWlanVlanConfigMismatch

232
ap rebooted by system 93, 255
ap rebooted by user 255
ap received passive calibration request

241
ap received passive footfall request 242
AP received unrecognized request 242
ap rejected 85, 229
ap reset to factory default 256
ap secure gateway association failure 510
ap secure gateway association success

509

279
ap WLAN oversubscribed 88
ap wlan oversubscribed 233
ap wlan state changed 264
apAcctMsgDecodeFailed 214
apAcctMsgDropNoAcctStartMsg

78,

217
apAcctMsgMandatoryPrmMissing

76,

34, 35, 123, 361
apCfgGenFailed 120, 359
apCfgNonDhcpNatWlanVlanConfigMismatch 34, 35, 122, 360
apChangeControlBlade 258
apChannelChanged 257
apCLBlimitReached 263
apCLBlimitRecovered 264
apConfApplying 231
apConfUpdated 231
apConfUpdateFailed 86, 232
apConnected 259
apConnectionTerminatedDueToInsufficientLicense 434

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

519

Index
apCountryCodeChanged 257
apDeleted 259
apDfsRadarEvent 258
apDHCPFailoverDetected 34, 271
apDHCPFallbackDetected 34, 272
apDHCPIPPoolMaxThresholdReached

35, 273
apDHCPServiceFailure 33, 35, 95, 274
apDiscoverySuccess 228
apFirmwareApplying 230
apFirmwareUpdated 229
apFirmwareUpdateFailed 87, 230
apGetConfigFailed 34, 235
apHealthAirUtilizationClear 35, 278
apHealthAirUtilizationFlag 35, 277
apHealthCapacityClear 34, 270
apHealthCapacityFlag 34, 268
apHealthClientCountClear 34, 271
apHealthClientCountFlag 34, 269
apHealthConnectionFailureClear 34, 270
apHealthConnectionFailureFlag 34, 268
apHealthLatencyClear 34, 269
apHealthLatencyFlag 34, 267
apHeartbeatLost 260
apIllgalToChangeCountryCode 234
apIPChanged 256
apJoinZoneFailed 89, 234
apLBSAuthFailed 91, 239
apLBSConnectFailed 92, 240
apLBSConnectSuccess 239
apLBSNoResponses 90, 238
apLBSRcvdPassiveCalReq 241
apLBSRcvdPassiveFFReq 242
apLBSRcvdUnrecognizedRequest 242,

437
apLBSStartLocationService 240
apLBSStopLocationService 241
apModelDiffWithPreProvConfig 87, 108,

232, 329
apModelDiffWithSwapOutAP 86, 233
apNATFailoverDetected 35, 274
apNATFailureDetectedbySZ 33, 35, 96,

277
apNATFallbackDetected 35, 275
apNATVlanCapacityAffected 35, 275
apNATVlanCapacityRestored 35
apP cable modem interface up 266
app server active 408
app server down 147, 407
app server inactive 147, 407

appServerActive 408
appServerDown 147, 407
appServerInactive 147, 407
apRebootBySystem 93, 255
apSecondaryDHCPAPDown 34, 272
apSecondaryDHCPAPUp 35, 273
apSoftGREGatewayNotReachable 201,

508
apSoftGREGatewayReachable 508
apSoftGRETunnelFailoverPtoS 507
apSoftGRETunnelFailoverStoP 507
apStatusManaged 228
apStatusRejected 85, 229
apTaggedAsCritical 260
apTunnelDisconnected 506
apUsbSoftwarePackageDownloaded 279
apUsbSoftwarePackageDownloadFailed

279
apWlanOversubscribed 88, 233
apWLANStateChanged 264
assocDown 149, 409
assocEstbFailed 148, 408
associated PDNGW down 399
associated pdngw down 140
association down 149, 409
association establishment failed 148, 408
association up 409
assocUp 409
auth info sending failed 410
authentication alarms 97
authentication events 280
authentication failed 283
authentication failed over to secondary

98, 288
authentication fallback to primary 98, 289
authentication server not reachable 97,

281
authentication succeeded 282
authFailed 283
authFailedOverToSecondary 98, 288
authFallbackToPrimary 98, 289
authorization events 294
authSrvrNotReachable 97, 281
authSuccess 282
auto cleared 80, 81, 82, 83, 84, 85, 86,

87, 92, 94, 95,
109, 110, 111,
117, 118, 124,
146, 147, 148,
155, 156, 157,

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

104,
112,
125,
149,
158,

106,
114,
126,
152,
159,

107,
115,
127,
153,
160,

108,
116,
133,
154,
161,

520

Index

166, 167, 168, 169, 171, 179,
197, 199, 201, 203, 223, 224,
226, 229, 230, 232, 238, 239,
256, 261, 293, 301, 327, 328,
330, 331, 333, 336, 337, 338,
342, 343, 346, 348, 350, 351,
353, 364, 368, 369, 370, 376,
378, 384, 406, 407, 408, 409,
417, 418, 419, 420, 421, 422,
440, 442, 446, 458, 463, 466,
477, 497, 498, 502, 508, 510
aystem alarms 177

196,
225,
240,
329,
339,
352,
377,
416,
438,
476,

B
backupClusterFailed 109, 330
backupClusterSuccess 330
bind fails with AD/LDAP 100, 290
bind success with LDAP 101, 291
binding failed 171, 446
binding released 447
binding revoked 447
binding succeeded 445
binding time expired 446
bindingExpired 446
bindingFailure 171, 446
bindingReleased 447
bindingRevoked 447
bindingSuccess 445
Both primary and secondary DHCP server
APs are down 95, 274

C
c2d configuration failed 304
c2dCfgFailed 304
cableModemDown 260
cableModemUp 266
CALEA UE Matched 381, 481
caleaMirroringStart 321
caleaMirroringStop 322
cassandraError 494
cdr generation failed 135, 386
cdr transfer failed 134, 386
cdr transfer succeeded 385
cdrGenerationFailed 135
cdrTxfrFailed 134
ceate session response failed 141, 400
cfgGenSkippedDueToEolAp 360
cfgRcvFailed 358

cfgUpdFailed 357
cfgUpdSuccess 357
cgf server not configured 145, 404
cgfServerNotConfigured 145, 404
client authentication failed 306
client authorization failed 310
client authorization successfully 309
client blocked 316
client connection timed out 309
client disconnected 308
client events 305
client failed to join 308
client grace period 316
client is blocked because of barring UE
rule 320
client is unblocked by barring UE rule 321
client joined 306
client logged out 311
client roaming 311
client roaming disconnected 315
client session expired 310
clientAuthFailure 306
clientAuthorization 309
clientAuthorizationFailure 310
clientBlockByBarringUERule 34, 320
clientBlockByDeviceType 316
clientDisconnect 308
clientGracePeriod 316
clientInactivityTimeout 309
clientJoin 306
clientJoinFailure 308
clientRoaming 311
clientSessionExpiration 310
clientSessionLogout 311
clientUnblockByBarringUERule 34, 321
cluster add AP firmware completed 347
Cluster add AP firmware failed 116
cluster add AP firmware failed 348
cluster add AP firmware started 347
cluster application started 334
cluster application stopped 111, 333
cluster back in service 329
cluster backup completed 330
cluster backup failed 109, 330
cluster backup started 334
cluster created successfully 326
cluster events 325
cluster in maintenance state 108, 329
cluster leader changed 335
cluster name is changed 348

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

521

Index
cluster node rebooted 113, 338
cluster node shut down 113
cluster node shutdown 339
cluster node upgrade completed 332
cluster out of service 115, 343
cluster remove node started 341
cluster restore completed 331
cluster restore failed 110, 331
Cluster upgrade failed 110
cluster upgrade failed 333
cluster upgrade started 335
cluster upload AP firmware completed

346
cluster upload AP firmware failed 115,

346
cluster upload AP firmware started 345
cluster upload completed 340
cluster upload failed 340
cluster upload KSP file completed 350
Cluster upload KSP file failed 117
cluster upload KSP file failed 350
Cluster upload KSP file started 349
cluster upload started 340
cluster upload vSZ-D firmware failed 345
clusterAddAPFirmwareFailed 116, 348
clusterAddAPFirmwareStart 347
clusterAddAPFirmwareSuccess 347
clusterAppStart 334
clusterAppStop 111, 333
clusterBackToInService 329
clusterBackupStart 334
clusterCfgBackupFailed 117, 351
clusterCfgBackupStart 350
clusterCfgBackupSuccess 351
clusterCfgRestoreFailed 118, 352
clusterCfgRestoreStarted 354
clusterCfgRestoreSuccess 352
clusterCreatedSuccess 326
clusterInitContactApr 35, 355
clusterLeaderChanged 335
clusterNameChanged 348
clusterOutOfService 115, 343
clusterUpgradeStart 335
clusterUploadAPFirmwareFailed
115,

cmRebootByUser 262
cmResetByUser 266
cmResetFactoryByUser 267
coA authorize only access reject 298
coA nack sent to AAA 297
coA NAK received NAS 298
coA received from AAA 296
coA RWSG MWSG notification failure 299
coA sent NAS 297
coaAuthorizeOnlyAccessReject 298
coaNackSntAAA 297
coaNakRcvdNas 298
coaRcvdAAA 296
coaRWSGMWSGNotifFailure 299
coaSentNas 297
config update failed 165, 437
configuration 119
Configuration backup failed 117
configuration backup failed 351
configuration backup started 350
configuration backup succeeded 351
configuration events 357
configuration receive failed 358
configuration restore failed 118, 352
Configuration restore started 354
configuration restore succeeded 352
configuration update failed 357
configuration updated 357
configuration-change events 68
connect to SCI 441
Connect to SCI failure 168
connect to SCI failure 442
connected to LS 457
connectedToDblade 300
connectedToDHCP 440
connectedToSci 36, 441
connection to cgf failed 133, 384
connectToSciFailure 168, 442
control and data plane 104, 300
cpu threshold back to normal 499
cpu threshold exceeded 196, 497
cpuThresholdBackToNormal 499
cpuThresholdExceeded 196, 497
CSV export disk max capacity reached

346

181, 468

clusterUploadAPFirmwareStart 345
clusterUploadAPFirmwareSuccess 346
clusterUploadKspFileFailed 33, 117, 350
clusterUploadKspFileStart 349
clusterUploadKspFileSuccess 350

CSV export disk threshold back to normal

468
CSV export disk threshold exceeded 181,

467
CSV export FTP maximum retry 467

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

522

Index
CSV export FTP transfer 466
CSV export FTP transfer error 180
csvDiskMaxCapacityReached 34,

35,

data plane status update failed 367
data plane terminated a tunnel 505
data plane updated to a new control plane

181, 468

366

csvDiskThreshholdBackToNormal 468
csvDiskThreshholdExceeded 33, 35,

data plane upgrade failed 130, 376
data plane upgrade started 374
data plane upgrade succeeded 375
database error 494
datablade alarms 124
debug 69
decode failed 142, 400
delAllSess 445
delete all sessions 445
delete bearer request failed 144, 402
delete session response failed 143, 401
deleteBearerRequestFailed 144
deleteSessionResponseFailed 143
destAvailable 406
destination available 406
destination not reachable 146, 406
destNotReacheable 146
destNotRecheable 406
dhcp connected 440
dhcp connection lost 167, 440
DHCP decline received 383
dhcp events 382
dhcp inform received 382
diaCEAUnknownPeer 192, 491
diaCERError 187, 483
diaCERSuccess 484
diaFailbackToPeer 191, 490
diaFailOverToAltPeer 190, 489
diaInitialization 482
diaInitilizeErr 186, 481
diaInvalidVer 485
diameter CEA unknown peer 192, 491
diameter CER error 187, 483
diameter CER success 484
diameter fail back to peer 191, 490
diameter fail over to alternate peer 190,

181, 467
csvFtpTransfer 466
csvFtpTransferError 466
csvFtpTransferMaxRetryReached 33, 35,

180, 467

D
data plane 124, 362
data plane accepted a tunnel request 504
data plane configuration update failed

124, 364
data plane configuration updated 364
data plane connected 368
data plane core dead 128, 371
data plane disconnected 125, 368
data plane discovered 363
data plane discovery failed 363
data plane discovery succeeded 372
data plane fails to connects to the other
data plane 131
data plane heartbeat lost 365
data plane ip address updated 366
data plane license is not enough 129,

374
data plane managed 373
data plane of data center side disconnects
to CALEA server. 377, 476
data plane of data center side fails to connect to the CALEA server 131
data plane packet pool is above high water
mark 371
data plane packet pool is under critical low
water mark 127, 370
data plane packet pool is under low water
mark 127, 370
data plane physical interface down 126,

369
data plane physical interface up 369
data plane process restarted 128, 372
data plane rebooted 126, 365
data plane rejected a tunnel request 505
data plane set up a tunnel 509
data plane statistics update failed 367

489
diameter initialization 482
diameter initialization error 186, 481
diameter invalid version 485
diameter no common application 192,

491
diameter peer add error 188, 486
diameter peer add successful 486
diameter peer remove successful 189,

487

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

523

Index
diameter peer transport failure 186, 482
diameter realm entry error 189, 488
diaNoCommonApp 192, 491
diaPeerAddError 188, 486
diaPeerAddSuccess 486
diaPeerRemoveSuccess 189, 487
diaPeerTransportFailure 186, 482
diaRealmEntryErr 189, 488
did allocation failure 150, 413
didAllocationFailure 150, 413
disabledSciAndFtpDueToMutuallyExclusive 34, 36, 443
disabledSciDueToUpgrade 34, 36, 442
disconnect to SCI 441
disconnectedFromSc 441
disconnectedFromSci 36
disk threshold back to normal 499
disk usage exceed threshold 114, 342
disk usage threshold exceeded 197, 498
diskUsageExceed 114, 342
diskUsageThresholdExceeded 197, 498
dm nack received from NAS 296
dm nack sent to AAA 295
dm received from AAA 294
dm sent to NAS 295
dmNackRcvdNAS 296
dmNackSntAAA 295
dmRcvdAAA 294
dmSntNAS 295
DP connected 300
DP Core GW active 516
DP Core GW reachable 516
dp dhcprelay failover 513
DP DHCPRelay no response 513
dp dhcprelay response recovery 515
dp sGRE del tunnel 514
dp sGRE GW failover 517
dp sGRE keep alive timeout 512
dp sGRE new tunnel 514
dpAcceptTunnelRequest 504
dpCaleaUeInterimMatched 36, 381, 481
dpCoreDead 41, 128, 371
dpDcToCaleaConnected 35
dpDcToCaleaConnectFail 34, 35, 131
dpDcToCaleaDisconnected 35, 377,

476
dpDeleted 373
dpDhcpIpPoolUsageRate100 34, 36
dpDhcpIpPoolUsageRate80 36
dpDhcpRelayFailOver 513

dpDhcpRelayNoResp 513
dpDhcpRelayRespRecovery 515
dpDisconnected 125
dpDiscoverySuccess 372
dpLicenseInsufficient 129, 130, 374
dpP sGRE keepalive recovery 515
dpP2PTunnelConnected 35
dpP2PTunnelConnectFail 34, 35
dpP2PTunnelDisconnected 35
dpPhyInterfaceDown 126
dpPktPoolCriticalLow 41, 127, 370
dpPktPoolLow 41, 127, 370
dpPktPoolRecover 371
dpProcessRestart 128, 372
dpReboot 126
dpRejectTunnelRequest 505
dpSetUpTunnel 509
dpSgreDelTunnel 514
dpSgreGWAct 516
dpSgreGWFailOver 517
dpSgreGWInact 512
dpSgreGWReachable 516
dpSgreGWUnreachable 511
dpSgreKeepAliveRecovery 515
dpSgreKeepAliveTimeout 512
dpSgreNewTunnel 514
dpStartMirroringClient 35, 478
dpStatusManaged 373
dpStopMirroringClient 36, 479
dpTearDownTunnel 505
dpUpdateStatisticFailed 367
dpUpgradeFailed 376
dpUpgradeStart 374
dpUpgradeSuccess 375
dpUpgrading 375

E
echo response not received 388
email sent failed 469
email sent successfully 469
emap downlink connected to map 243
emap downlink disconnected from map

244
emap uplink connected to map 244
emap uplink disconnected from map 245
emapDlinkConnectWithMap 243
emapDlinkDisconnectWithMap 244
emapUlinkConnectWithMap 244
emapUlinkDisconnectWithMap 245

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

524

Index
end -of-life AP model detected 121, 360
entire cluster upgraded successfully 332
espAuthServerReachable 222
espAuthServerResolvable 223
espAuthServerUnreachable 82, 223
espAuthServerUnResolvable 82, 224
espDNATServerReachable 224
espDNATServerResolvable 225
espDNATServerUnreachable 83, 225
espDNATServerUnresolvable 84, 226
event 69
event attributes 69
event categories 68
event detail information 69
event severity 69
event source 69
event type 69

F
failed to connect to LS 179, 457
fails to establish TLS tunnel with AD/LDAP

103, 293
fast re-authentication failed 287
fast re-authentication succeeded 286
fastReauthFailed 287
fastReauthSuccess 286
file upload 469
fileUpload 469
force DHCP disconnected 319
forceDHCPDisconnect 319
forwarded calibration request to AP 461
forwarded footfall request to AP 461
ftp transfer 465
ftp transfer error 465
ftpTransfer 465
ftpTransferError 465

G
ga interface alarms 133
ga interface events 384
generate AP config for plane load rebalance failed 464
generate AP config for plane load rebalance succeeded 464
generation of event and alarm 69
genericRogueAPDetected 235
ggsn not reachable 137, 388
ggsn not resolved 138, 389

ggsn restarted 136, 387
ggsnNotReachable 137
ggsnNotResolved 138
ggsnRestarted 136
gn S2a interface alarms 136
gn S2a interface events 387
gprs location update failed 411
gprs location update succeeded 411
gr interface alarms 146
gr interface event 405
gtpManager (DP) disconnected 104, 301

H
hIP cache cleaned 475
hIP failed over 184, 474
hip started 473
hip stopped 473
hipCacheCleanup 475
hipFailover 184, 193, 474, 495
hipStandbyRestart 474
hipStarted 473
hipStopped 473

I
incapable location info requested 436
incapableLocInfoRequested 436
incorrect flat file configuration 358
informational 69
Initiated APs contact APR 355
insert sub data failed 412
insert sub data success 412
insertSubDataFailed 412
insertSubDataSuccess 412
insufficient license capacity 434
ip assigned 396
ip not assigned 396
ipmi alarms 151
ipmi events 415
ipmiCurrent 159, 420
ipmiDrvStatus 161, 422
ipmiFan 158, 419
ipmiFanStatus 159, 421
ipmiPower 158, 420
ipmiPsStatus 160, 421
ipmiRECurrent 426
ipmiREDrvStatus 428
ipmiREFan 425
ipmiREFanStatus 427

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

525

Index
ipmiREPower 426
ipmiREPsStatus 427
ipmiREThempBB 423
ipmiREThempFP 423
ipmiREThempHSBP 425
ipmiREThempIOH 423
ipmiREThempMemP 424
ipmiREThempP 425
ipmiREThempPS 424
ipmiREVotage 422
ipmiThempBB 153, 416
ipmiThempFP 154, 416
ipmiThempHSBP 157, 419
ipmiThempIOH 154, 417
ipmiThempMemP 155, 417
ipmiThempP 157, 418
ipmiThempPS 156, 418
ipmiVoltage 152, 415
ipmiVotage 152
ipsecTunnelAssociated 509
ipsecTunnelAssociateFailed 510
ipsecTunnelDisassociated 202, 510

lma icmp is unreachable 166
lma ICMP reachable 438
lMA server unreachable 439
lmaFailOver 166, 439
lmaHbUnreachable 439
lmaIcmpReachable 438
lmaIcmpUnreachable 166, 438
logging events 68
lostCnxnToDblade 104, 301
lostCnxnToDHCP 167, 440
LS authentication failure 91, 178
ls authentication failure 239, 457

M

K

MAC-spoofing rogue AP 236
mac-spoofingRogueAPDetected 236
mailSendFailed 469
mailSendSuccess 469
maliciousRogueAPTimeout 237
map disconnected 245
map downlink connected 245
map downlink connected to emap 246
map downlink connected to map 251
map downlink disconnected from emap

keepalive failure 183, 472
keepAliveFailure 183, 472

map downlink disconnected from map

246
252

L
ldap server unreachable 81
ldapServerUnreachable 81
license data changed 433
license going to expire 163, 433
license import failed 433
license import succeeded 432
license sync failed 432
license sync succeeded 431
license threshold exceeded 198, 500
licenseChanged 433
licenseGoingToExpire 163, 433
licenseImportFail 433
licenseImportSuccess 432
licenseSyncFail 432
licenseSyncSuccess 431
licenseThresholdExceeded 198, 500
licensing alarms 162
licensing interface events 429
lma failed over 166, 439
lMA ICMP is unreachable 438

map uplink connected to emap 247
map uplink connected to map 249
map uplink connected to rap 248
map uplink disconnected from emap 248
mapDisconnected 245
mapDlinkConnected 245
mapDlinkConnectWitheMap 246
mapDlinkConnectWithMap 251
mapDlinkDisconnectWitheMap 246
mapDlinkDisconnectWithMap 252
mapUlinkConnectToeMap 247
mapUlinkConnectToMap 249
mapUlinkConnectToRap 248
mapUlinkDisconnectToeMap 248
Memory allocation failed 195
memory allocation failed 496
memory threshold back to normal 499
memory threshold exceeded 197, 498
memoryThresholdBackToNormal 499
memoryThresholdExceeded 197, 498
Mesh state update to rap no channel 251
mesh state updated to map 249

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

526

Index
mesh state updated to map no channel

250
mesh state updated to RAP 250
meshStateUpdateToMap 249
meshStateUpdateToMapNoChannel 250
meshStateUpdateToRap 250
meshStateUpdateToRapNoChannel 251
modify bearer response failed 142, 401
modifyBearerResponseFailed 142

N
new node failed to join 106, 327
new node joined successfully 326
newNodeJoinFailed 106, 327
newNodeJoinSuccess 326
No LS responses 90, 238
no LS responses 178
no ls responses 456
node back in service 342
node bond interface down 112, 336
node bond interface up 336
Node ip address changed 337
node out of service 107, 328
node physical interface down 112, 337
node physical interface up 338
node removal completed 327
node removal failed 107, 328
nodeBondInterfaceDown 112, 336
nodeBondInterfaceUp 336
nodeIPChanged 337
nodeOutOfService 107, 328
nodePhyInterfaceUp 338
nodeShutdown 113, 339
ntp time synchronized 339
ntpTimeSynched 339
number of devices exceeded it’s limit 200
number of users exceeded it’s limit 199

O
onboarding registration failed 317
onboarding registration succeeded 317
onboardingRegistrationFailure 317
onboardingRegistrationSuccess 317
outbound routing failure 149, 413
outboundRoutingFailure 149, 413
overview 68

P
pdf update success coa 397
pdngw could not be resolved 139, 398
pdngw version not supported 140, 399
pdnGwAssociationDown 140, 399
pdnGwNotResolved 139, 398
pdnGwVersionNotSupportedMsgReceived 140, 399
pdp context established 389
pdp delete by GGSN failed 395
pdp delete by GGSN succeeded 395
pdp delete by TTG failed 394
pdp delete by TTG succeeded 394
pdp update by GGSN failed 393
pdp update by GGSN succeeded 393
pdp update by HLR failed 391
pdp update by HLR succeeded 390
pdp update by roaming failed 392
pdp update by roaming succeeded 391
pdp update fail COA 398
pdpUpdFailCOA 398
pdpUpdSuccCOA 397
planeLoadingRebalancingFailed 464
planeLoadingRebalancingSucceeded

464
pmipUnavailable 194, 495
pMIPv6 unavailable 194, 495
Primary DHCP AP is down detected by
secondary DHCP AP. Starting DHCP service on secondary 271
Primary DHCP AP is up detected by secondary DHCP AP. Stopping DHCP service on secondary. 272
Primary or secondary DHCP AP detects
90% of the configured total IPs 273
process initiated 193, 495
process restart 182, 471
process stopped 496
processRestart 182, 471
processStop 496
pseudonym authentication failed 285
pseudonym authentication succeeded

284
pseudonymAuthFailed 285
pseudonymAuthSuccess 284

R
racADLDAPBindFail 100, 290
racADLDAPFail 99, 290

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

527

Index
racADLDAPSuccess 289
racADLDAPTLSFailed 34, 36, 103, 293
racADLDAPTLSSuccess 36
racADNPSFail 101, 291
racADNPSFailToAuthenticate 102, 292
racLDAPFailToFindPassword 101, 291
radius fails to authenticate with AD NPS
server 102, 292
radius fails to connect to AD NPS server

101, 291
radius server reachable 219
radius server unreachable 80, 220
radiusServerUnreachable 80
rap downlink connected to map 247
rap downlink disconnected from map 252
rapDlinkConnectWithMap 247
rapDlinkDisconnectWithMap 252
rate limit for TOR surpassed 199, 502
rate limit threshold restored 501
rate limit threshold surpassed 500
rateLimitMORSurpassed 199, 502
rateLimitThresholdRestored 501
rateLimitThresholdSurpassed 500
received management request 459
received passive request 458
received unrecognized request 462
recover cassandra error 494
recoverCassandraError 494
Reindex ElasticSearch finished 35
remediation failed 318
remediation succeeded 318
remediationFailure 318
remediationSuccess 318
removeNodeFailed 107, 328
removeNodeSuccess 327
resource unavailable 183, 472
resourceUnavailable 183, 472
restore data failed 414
restore data success 414
restoreClusterFailed 110, 331
restoreClusterSuccess 331
restoreDataFailed 414
restoreDataSuccess 414
resyncNTPTime 41
retransmission exhausted 176, 454
retransmitExausted 176, 454
Rogue AP 235
rogue AP disappeared 237

S
same network rogue ap 236
same-networkRogueAPDetected 236
scg forwarded footfall request to AP 461
scgLBSAuthFailed 178, 457
scgLBSConnectFailed 179, 457
scgLBSConnectSuccess 457
scgLBSFwdPassiveCalReq 461
scgLBSFwdPassiveFFReq 461
scgLBSNoResponse 178, 456
scgLBSRcvdMgmtRequest 459
scgLBSRcvdUnrecognizedRequest 462
scgLBSSendAPInfobyVenueReport 459
scgLBSSendClientInfo 460
scgLBSSendVenuesReport 460
scgLBSSentControllerInfo 458
scgLBSStartLocationService 458
SCI and FTP have been disabled 169,

443
SCI has been disabled 169, 442
Secondary DHCP AP is down detected by
primary DHCP AP 272
Secondary DHCP AP is up detected by
primary DHCP AP 273
send auth info success 410
sendAuthInfoFailed 410
sendAuthInfoSuccess 410
sent AP info by venue report 459
sent associated client report 460
sent controller information report 458
sent query venues report 460
service unavailable 182, 471
serviceUnavailable 182, 471
sessDeletedAtDblade 302
sessDeleteErrAtDblade 303
session delete at DP failed 303
session deleted at DP 302
session interface events 168, 441, 444
session license exhausted 431
session timeout 444
session update at DP failed 302
session updated at DP 301
sessTimeout 444
sessUpdatedAtDblade 301
sessUpdateErrAtDblade 302
smartMonitorTurnOffWLAN 263
smartRoamDisconnect 315
sms sent failed 470
sms sent successfully 470
smsSendFailed 470

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

528

Index
smsSendSuccess 470
ssh tunnel switched 341
ssid-spoofing rogue AP 235
ssid-spoofingRogueAPDetected 235
STA 453
sta authentication failed decode failure

174, 450
sta authentication failed failure response

173, 449
sta authentication failed transport down

172, 449
sta reauthorization failed 174, 453
sta reauthorization successful 452
sta response timer expired 175, 453
sta session termination AAA initiated failed

452
sta session termination AAA initiated success 451
sta session termination SCG initiated success 450
sta successful authentication 448
staAuthFailedDecodeFailure 174, 450
staAuthFailedFailureResp 173, 449
staAuthFailedTransDown 172, 449
standby HIP restarted 474
staReAuthFailed 174, 453
staReAuthSuccess 452
staResponseTimerExpired 175, 453
start CALEA mirroring client 321
Start CALEA mirroring client in data plane

379, 478
staSessionTermAAAInitFailed 452
staSessionTermAAAInitSucess 451
staSessionTermSCGInitSuccess 450
staSuccessfulAuthentication 448
stop CALEA mirroring client 322
Stop CALEA mirroring client in data plane

479
successfully established the TLS tunnel
with AD/LDAP 292
syslog server reachable 462
syslog server switched 463
syslog server unreachable 179, 463
syslogServerReachable 462
syslogServerSwitched 463
syslogServerUnreachable 179, 463
system interface events 455

T
threshold alarms 196
threshold events 497
threshold-crossing alerts 68
timestamp 69
tooManyUsers 199
ttg session critical threshold 162, 430
ttg session license exhausted 163
ttg session major threshold 430
ttg session warning threshold 429
ttgSessionCriticalThreshold 162, 430
ttgSessionLicenseExausted 163, 431
ttgSessionMajorThreshold 430
ttgSessionWarningThreshold 429
tunnel alarms 201
tunnel events - datablade 511

U
unallocatedMemory 195, 496
unauthorized COA/DM message dropped

218
unauthorized CoA/DM message dropped

79
unauthorizedCoaDmMessageDropped

79, 218
Unavailable location info requested 435
unavailableLocInfoRequested 435
unknown realm 214, 281
unknown ue 397
unknownRealm 281
unknownRealmAccounting 214
unsupported location delivery request

436
unSupportedLocDeliveryRequest 436
Unsync NTP time 116, 349
unsyncNTPTime 33, 116, 349
update bearer request failed 144, 402
updateBearerRequestFailed 144
updateCfgFailed 165
updateGprsLocFailed 411
updateGprsLocSuccess 411
updating ap configuration 231
updating ap firmware 230
Upgrade SSTable failed 354
upgradeClusterFailed 110, 333
upgradeClusterNodeSuccess 332
upgradeEntireClusterSuccess 332
upgradeSSTableFailed 354
uploadClusterVDPFirmwareFailed 345

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

529

Index

W
wds device joined 319
wds device left 320
wdsDeviceJoin 319
wdsDeviceLeave 320
wechat ESP authentication server reachable 222
weChat ESP authentication server resolvable 223
WeChat ESP authentication server unreachable 223
weChat ESP authentication server unreachable 82
weChat ESP authentication server unresolvable 82, 224
weChat ESP DNAT server reachable 224
weChat ESP DNAT server resolvable 225
weChat ESP DNAT server unreachable

83, 225
weChat ESP DNAT server unresolvable

84, 226
wired client authorization successfully 324
wired client disconnected 323
wired client failed to join 323
wired client joined 322
wired client session expired 324
wiredClientAuthorization 33, 324
wiredClientDisconnect 33, 323
wiredClientJoin 33, 322
wiredClientJoinFailure 33, 323
wiredClientSessionExpiration 33, 324

Z
zD AP Migrated 492
zd AP Migrating 492
ZD AP Migration Failed 493
zD AP Rejected 493
zdAPMigrated 492
zdAPMigrating 492
zdAPMigrationFailed 493
zdAPRejected 493
zone configuration preparation failed 119,

359
zoneAffinityLastDpDisconnected 34
zoneCfgPrepareFailed 119, 120, 359

SCG200, SZ300 and vSZ-H Alarm and Event Reference Guide for SmartZone 3.5.1, 800-71512-001 Rev A

530

Copyright © 2006-2016. Ruckus Wireless, Inc.
350 West Java Dr. Sunnyvale, CA 94089. USA
www.ruckuswireless.com



---

Source Exif Data:

File Type                       : PDF
File Type Extension             : pdf
MIME Type                       : application/pdf
PDF Version                     : 1.6
Linearized                      : No
Language                        : en
XMP Toolkit                     : Adobe XMP Core 5.4-c006 80.159825, 2016/09/16-03:31:08
Format                          : application/pdf
Title                           : SCG™200,vSZ-H™ and SZ™300 Alarm and Event Reference Guide for SmartZone 3.5.1
Creator                         : Ruckus Wireless™, Inc.
Description                     : SCG™200,vSZ-H™ and SZ™300 Alarm and Event Reference Guide for SmartZone 3.5.1
Create Date                     : 2017:06:19 15:19:26Z
Creator Tool                    : FrameMaker 11.0.2
Modify Date                     : 2017:06:19 15:23:05+05:30
Metadata Date                   : 2017:06:19 15:23:05+05:30
Producer                        : Acrobat Distiller 11.0 (Windows)
Document ID                     : uuid:2da483e9-ac25-40a6-ab49-e01dd852d56e
Instance ID                     : uuid:8781867e-2a29-4ad8-afb3-41a4ecea9b57
Page Mode                       : UseOutlines
Page Count                      : 531
Author                          : Ruckus Wireless™, Inc.
Subject                         : SCG™200,vSZ-H™ and SZ™300 Alarm and Event Reference Guide for SmartZone 3.5.1
Warning                         : [Minor] Ignored duplicate Info dictionary

EXIF Metadata provided by EXIF.tools