Samsung Electronics Co CLP350N Laser Printer User Manual CLP 350 Series EN
Samsung Electronics Co Ltd Laser Printer CLP 350 Series EN
Contents
- 1. Users Manual 1
- 2. Users Manual 2
Users Manual 1
© 2007 Samsung Electronics Co., Ltd. All rights reserved.
This user’s guide is provided for information purposes only. All information included herein is subject to change without notice. Samsung Electronics is not
responsible for any changes, direct or indirect damages, arising from or related to use of this user’s guide.
• CLP-350N is model names of Samsung Electronics Co., Ltd.
• Samsung and Samsung logo are trademarks of Samsung Electronics Co., Ltd.
• PCL and PCL 6 are trademarks of Hewlett-Packard company.
• Microsoft, Windows and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation.
• PostScript 3 is a trademark of Adobe System, Inc.
• UFST® and MicroType™ are registered trademarks of Monotype Imaging Inc.
• TrueType, LaserWriter and Macintosh are trademarks of Apple Computer, Inc.
• All other brand or product names are trademarks of their respective companies or organizations.
CONTACT SAMSUNG WORLD WIDE
If you have any comments or questions regarding Samsung products,
contact the Samsung customer care center.
Country Customer Care Center Web Site
ARGENTINE 0800-333-3733 www.samsung.com/ar
AUSTRALIA 1300 362 603 www.samsung.com/au
BELGIUM 02 201 2418 www.samsung.com/be
BRAZIL 0800-124-421
4004-0000
www.samsung.com/br
CANADA 1-800-SAMSUNG (7267864) www.samsung.com/ca
CHILE 800-726-7864 (SAMSUNG) www.samsung.com/cl
CHINA 800-810-5858
010- 6475 1880
www.samsung.com.cn
COLOMBIA 01-8000-112-112 www.samsung.com/co
COSTA RICA 0-800-507-7267 www.samsung.com/latin
CZECH
REPUBLIC
844 000 844 www.samsung.com/cz
Distributor pro ýeskou republiku : Samsung Zrt., þeska
organizaþní složka Vyskoþilova 4, 14000 Praha 4
DENMARK 70 70 19 70 www.samsung.com/dk
ECUADOR 1-800-10-7267 www.samsung.com/latin
EL SALVADOR 800-6225 www.samsung.com/latin
ESTONIA 800-7267 www.samsung.ee
KAZAHSTAN 8-800-080-1188 www.samsung.kz
FINLAND 030-6227 515 www.samsung.com/fi
FRANCE 3260 SAMSUNG or
08 25 08 65 65 (€ 0,15/min)
www.samsung.com/fr
GERMANY 01805 - 121213
(€ 0,14/min)
www.samsung.de
GUATEMALA 1-800-299-0013 www.samsung.com/latin
HONG KONG 3698 4698 www.samsung.com/hk
HUNGARY 06-80-SAMSUNG (7267864) www.samsung.com/hu
INDIA 3030 8282
1800 110 011
www.samsung.com/in/
INDONESIA 0800-112-8888 www.samsung.com/id
ITALIA 800-SAMSUNG(7267864) www.samsung.com/it
JAMAICA 1-800-234-7267 www.samsung.com/latin
JAPAN 0120-327-527 www.samsung.com/jp
LATVIA 800-7267 www.samsung.com/lv/
index.htm
LITHUANIA 8-800-77777 www.samsung.com/lt
LUXEMBURG 0032 (0)2 201 24 18 www.samsung.lu
MALAYSIA 1800-88-9999 www.samsung.com/my
MEXICO 01-800-SAMSUNG
(7267864)
www.samsung.com/mx
NETHERLANDS
0900 20 200 88 (€ 0,10/min) www.samsung.com/nl
NORWAY 815-56 480 www.samsung.com/no
PANAMA 800-7267 www.samsung.com/latin
PHILIPPINES 1800-10-SAMSUNG
(7267864)
www.samsung.com/ph
POLAND 0 801 801 881 www.samsung.com/pl
PORTUGAL 80 8 200 128 www.samsung.com/pt
PUERTO RICO 1-800-682-3180 www.samsung.com/latin
REP.
DOMINICA
1-800-751-2676 www.samsung.com/latin
Republic of
Ireland
0818 717 100 www.samsung.com/uk
RUSSIA 8-800-200-0400 www.samsung.ru
SINGAPORE 1800-SAMSUNG (7267864) www.samsung.com/sg
SLOVAKIA 0800-SAMSUNG (726786) www.samsung.com/sk
SOUTH
AFRICA
0860 726 7864 (SAMSUNG) www.samsung.com/za
SPAIN 902 10 11 30 www.samsung.com/es
SWEDEN 0771-400 200 www.samsung.com/se
Switzerland 0800-7267864 www.samsung.com/ch/
TAIWAN 0800-329-999 www.samsung.com/tw
THAILAND 1800-29-3232
02-689-3232
www.samsung.com/th
TRINIDAD &
TOBAGO
1-800-7267-864 www.samsung.com/latin
U.A.E 800-SAMSUNG (7267864) www.samsung.com/mea
U.K 0870 SAMSUNG (7267864) www.samsung.com/uk
U.S.A 1-800-SAMSUNG (7267864) www.samsung.com
UKRAINE 8-800-502-0000 www.samsung.com/ur
UZBEKISTAN 8-800-120-0400 www.samsung.com.uz
VENEZUELA 0-800-100-5303 www.samsung.com/latin
VIETNAM 1 800 588 889 www.samsung.com/vn
Country Customer Care Center Web Site
CONTENTS
About this user’s guide .................................................................................................................................................i
Finding more information .............................................................................................................................................i
Safety and Regulatory Information .............................................................................................................................. ii
1. Introduction
Special features ...................................................................................................................................................... 1.1
Machine overview ................................................................................................................................................... 1.2
Control panel overview ............................................................................................................................................ 1.3
Understanding the Control Panel ............................................................................................................................ 1.4
LEDs ................................................................................................................................................................... 1.4
Stop button ......................................................................................................................................................... 1.4
2. Software overview
Supplied software .................................................................................................................................................... 2.1
Printer driver features .............................................................................................................................................. 2.1
System requirements .............................................................................................................................................. 2.2
3. Getting Started
Setting up the hardware .......................................................................................................................................... 3.1
Setting up the network ............................................................................................................................................ 3.1
Supported operating systems ............................................................................................................................. 3.2
Installing the software ............................................................................................................................................. 3.2
Altitude adjustment .................................................................................................................................................. 3.4
4. Selecting and loading print media
Selecting print media ............................................................................................................................................... 4.1
Guidelines for selecting and storing print media ................................................................................................. 4.1
Specifications on print media .............................................................................................................................. 4.2
Guidelines for special print media ....................................................................................................................... 4.3
Verifying the output location .................................................................................................................................... 4.4
Loading paper ......................................................................................................................................................... 4.4
In the tray ............................................................................................................................................................ 4.4
Using manual feed mode .................................................................................................................................... 4.7
Printing on special print materials ........................................................................................................................... 4.7
Printing on envelopes ......................................................................................................................................... 4.7
Printing on labels ................................................................................................................................................ 4.8
Printing on transparencies .................................................................................................................................. 4.8
Printing on preprinted paper ............................................................................................................................... 4.9
Printing on card stock or custom-sized materials ............................................................................................... 4.9
Setting the paper size and type ............................................................................................................................. 4.10
5. Basic printing
Printing a document ................................................................................................................................................ 5.1
Canceling a print job ............................................................................................................................................... 5.1
6. Maintenance
Printing a machine configuration report .................................................................................................................. 6.1
Cleaning your machine ........................................................................................................................................... 6.1
Cleaning the outside ........................................................................................................................................... 6.1
Cleaning the inside ............................................................................................................................................. 6.1
Maintaining the cartridge ......................................................................................................................................... 6.3
Toner cartridge storage ...................................................................................................................................... 6.3
Expected cartridge life ........................................................................................................................................ 6.3
Redistributing toner ................................................................................................................................................. 6.3
Replacing the toner cartridge .................................................................................................................................. 6.4
Replacing the Imaging Unit ..................................................................................................................................... 6.5
Replacing the Waste Toner Container .................................................................................................................... 6.7
Maintenance Parts .................................................................................................................................................. 6.8
Managing your machine from the website .............................................................................................................. 6.8
7. Troubleshooting
Tips for avoiding paper jams ................................................................................................................................... 7.1
Clearing paper jams ................................................................................................................................................ 7.1
In the tray 1 ......................................................................................................................................................... 7.1
In the optional tray .............................................................................................................................................. 7.3
Solving other problems ........................................................................................................................................... 7.4
Paper feeding problems ...................................................................................................................................... 7.4
Printing problems ................................................................................................................................................ 7.4
Printing quality problems .................................................................................................................................... 7.6
Common Windows problems .............................................................................................................................. 7.8
Common PostScript problems ............................................................................................................................ 7.9
Common Linux problems .................................................................................................................................... 7.9
Common Macintosh problems .......................................................................................................................... 7.10
8. Ordering supplies and accessories
Supplies .................................................................................................................................................................. 8.1
Accessories ............................................................................................................................................................. 8.1
How to purchase ..................................................................................................................................................... 8.1
9. Installing accessories
Precautions to take when installing accessories ..................................................................................................... 9.1
Installing a memory module .................................................................................................................................... 9.1
Activating the added memory in the PS printer properties ................................................................................. 9.2
10. Specifications
11. Glossary
Index
i
About this user’s guide
This user’s guide provides information about basic understanding of the
machine as well as detailed explanation on each step during the actual
usage. Both novice users and professional users can refer to this guide for
installing and using the machine.
This explanation is mainly based on the Microsoft Windows operating
system.
Some terms in this guide are used interchangeably, as below.
• Document is synonymous with original.
• Paper is synonymous with media, or print media.
• The model name such as CLP-3xx Series is synonymous with the
machine.
The following table offers the conventions of this guide.
Convention Description Example
Bold Used for texts on the
display or actual prints on
the machine.
Start
Note Used to provide
additional information or
detailed specification of
the machine function and
feature.
Note
The date format
may differ from
country to country.
Caution Used to give users
information to protect the
machine from possible
mechanical damage or
malfunction.
Caution
Do not touch the
green underside of
the toner cartridge.
Footnote Used to provide more
detailed information on
certain words or a
phrase.
a. pages per minute
(See page
1.1 for
more
information)
Used to guide users to
the reference page for
the additional detailed
information.
(See page 1.1 for more
information)
Finding more information
You can find information for setting up and using your machine from the
following resources, either as a print-out or onscreen.
Quick Install
Guide
Provides information on setting up your
machine and this requires that you follow
the instructions in the guide to prepare the
machine.
Online User’s
Guide
Provides you with step-by-step
instructions for using your machine’s full
features, and contains information for
maintaining your machine,
troubleshooting, and installing
accessories.
This user’s guide also contains
Software
section
to provide you with information on
how to print documents with your machine
in various operating systems, and how to
use the included software utilities.
Note
You can access the user’s guide in other
languages from the Manual folder on the
printer software CD.
Network Printer
User’s Guide
Contained on the
Network Utilities CD
, this
guide provides you with information on
setting up and connecting your machine to
a network.
Printer Driver
Help
Provides you with help information on
printer driver properties and instructions
for setting up the properties for printing. To
access a printer driver help screen, click
Help
from the printer properties dialog
box.
Samsung website If you have Internet access, you can get
help, support, printer drivers, manuals,
and order information from the Samsung
website, www.samsungprinter.com.
ii
Safety and Regulatory Information
Important Precautions and Safety Information
When using this machine, these basic safety precautions should always be
followed to reduce risk of fire, electric shock, and injury to people:
1 Read and understand all instructions.
2 Use common sense whenever operating electrical appliances.
3 Follow all warnings and instructions marked on the machine and in the
literature accompanying the machine.
4 If an operating instruction appears to conflict with safety information,
heed the safety information. You may have misunderstood the
operating instruction. If you cannot resolve the conflict, contact your
sales or service representative for assistance.
5 Unplug the machine from the AC wall socket before cleaning. Do not
use liquid or aerosol cleaners. Use only a damp cloth for cleaning.
6 Do not place the machine on an unstable cart, stand or table. It may fall,
causing serious damage.
7 Your machine should never be placed on, near or over a radiator,
heater, air conditioner or ventilation duct.
8 Do not allow anything to rest on the power cable. Do not locate your
machine where the cords will be abused by persons walking on them.
9 Do not overload wall outlets and extension cords. This can diminish
performance, and may result in the risk of fire or electric shock.
10 Do not allow pets to chew on the AC power or PC interface cords.
11 Never push objects of any kind into the machine through case or
cabinet openings. They may touch dangerous voltage points, creating a
risk of fire or shock. Never spill liquid of any kind onto or into the
machine.
12 To reduce the risk of electric shock, do not disassemble the machine.
Take it to a qualified service technician when repair work is required.
Opening or removing covers may expose you to dangerous voltages or
other risks. Incorrect reassembly could cause electric shock when the
unit is subsequently used.
13 Unplug the machine from the PC and AC wall outlet, and refer servicing
to qualified service personnel under the following conditions:
• When any part of the power cord, plug, or connecting cable is
damaged or frayed.
• If liquid has been spilled into the machine.
• If the machine has been exposed to rain or water.
• If the machine does not operate properly after instructions have been
followed.
• If the machine has been dropped, or the cabinet appears damaged.
• If the machine exhibits a sudden and distinct change in performance.
14 Adjust only those controls covered by the operating instructions.
Improper adjustment of other controls may result in damage, and may
require extensive work by a qualified service technician to restore the
machine to normal operation.
15 Avoid using this machine during a lightning storm. There may be a
remote risk of electric shock from lightning. If possible, unplug the AC
power for the duration of the lightning storm.
16 If you continuously print multiple pages, the surface of the output tray
may become hot. Be careful not to touch the surface, and keep children
away from the surface.
17 The Power cord supplied with your machine should be used for safe
operation. If you are using a cord which is longer than 2 m with 110 V
machine, then it should be 16 AWG
1
or bigger.
18 SAVE THESE INSTRUCTIONS.
Environmental and Safety Consideration
Laser Safety Statement
The printer is certified in the U.S. to conform to the requirements of DHHS 21
CFR, chapter 1 Subchapter J for Class I(1) laser products, and elsewhere, is
certified as a Class I laser product conforming to the requirements of IEC 825.
Class I laser products are not considered to be hazardous. The laser system
and printer are designed so there is never any human access to laser
radiation above a Class I level during normal operation, user maintenance, or
prescribed service condition.
Warning
Never operate or service the printer with the protective cover removed from
Laser/Scanner assembly. The reflected beam, although invisible, can
damage your eyes.
1 AWG: American Wire Gauge
iii
When using this product, these basic safety precautions should always be
followed to reduce risk of fire, electric shock, and injury to persons:
Ozone Safety
During normal operation, this machine produces ozone.
The ozone produced does not present a hazard to the
operator. However, it is advisable that the machine be
operated in a well ventilated area.
If you need additional information about ozone, please
contact your nearest Samsung dealer.
Power Saver
This printer contains advanced energy conservation
technology that reduces power consumption when it is
not in active use.
When the printer does not receive data for an extended
period of time, power consumption is automatically
lowered.
ENERGY STAR and the ENERGY STAR mark are registered U.S. marks.
For more information on the ENERGY STAR program see http://
www.energystar.gov
Recycling
Please recycle or dispose of packaging materials for this
product in an environmentally responsible manner.
Correct Disposal of This Product (Waste Electrical
& Electronic Equipment)
(Applicable in the European Union and other European
countries with separate collection systems)
This marking shown on the product or its literature,
indicates that it should not be disposed with other
household wastes at the end of its working life. To prevent
possible harm to the environment or human health from
uncontrolled waste disposal, please separate this from
other types of wastes and recycle it responsibly to promote
the sustainable reuse of material resources.
Household users should contact either the retailer where they purchased this
product, or their local government office, for details of where and how they
can take this item for environmentally safe recycling.
Business users should contact their supplier and check the terms and
conditions of the purchase contract. This product should not be mixed with
other commercial wastes for disposal.
Radio Frequency Emissions
FCC Regulations
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions:
• This device may not cause harmful interference, and
• This device must accept any interference received, including interference
that may cause undesired operation.
This device has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Caution:
Changes or modifications not expressly approved by the manufacturer
responsible for compliance could void the user’s authority to operate the
equipment.
iv
Canadian Radio Interference Regulations
This digital apparatus does not exceed the Class B limits for radio noise
emissions from digital apparatus as set out in the interference-causing
equipment standard entitled “Digital Apparatus”, ICES-003 of the Industry
and Science Canada.
Cet appareil numérique respecte les limites de bruits radioélectriques
applicables aux appareils numériques de Classe B prescrites dans la norme
sur le matériel brouilleur: “Appareils Numériques”, ICES-003 édictée par
l’Industrie et Sciences Canada.
Declaration of Conformity (European Countries)
Approvals and Certifications
The CE marking applied to this product symbolises
Samsung Electronics Co., Ltd. Declaration of Conformity
with the following applicable 93/68/EEC Directives of the
European Union as of the dates indicated:
January 1, 1995: Council Directive 73/23/EEC Approximation of the laws of
the member states related to low voltage equipment.
January 1, 1996: Council Directive 89/336/EEC (92/31/EEC), approximation
of the laws of the Member States related to electromagnetic compatibility.
March 9, 1999: Council Directive 1999/5/EC on radio equipment and
telecommunications terminal equipment and the mutual recognition of their
conformity.
A full declaration, defining the relevant Directives and referenced standards
can be obtained from your Samsung Electronics Co., Ltd. representative.
Replacing the Fitted Plug (for UK Only)
Important
The mains lead for this machine is fitted with a standard (BS 1363) 13 amp
plug and has a 13 amp fuse. When you change or examine the fuse, you
must re-fit the correct 13 amp fuse. You then need to replace the fuse cover.
If you have lost the fuse cover, do not use the plug until you have another fuse
cover.
Please contact the people from you purchased the machine.
The 13 amp plug is the most widely used type in the UK and should be
suitable. However, some buildings (mainly old ones) do not have normal 13
amp plug sockets. You need to buy a suitable plug adaptor. Do not remove
the moulded plug.
Warning
If you cut off the moulded plug, get rid of it straight away.
You cannot rewire the plug and you may receive an electric shock if you
plug it into a socket.
Important warning:
You must earth this machine.
The wires in the mains lead have the following color code:
• Green and Yellow: Earth
• Blue: Neutral
•Brown: Live
If the wires in the mains lead do not match the colors marked in your plug, do
the following:
You must connect the green and yellow wire to the pin marked by the letter
“E” or by the safety ‘Earth symbol’ or colored green and yellow or green.
You must connect the blue wire to the pin which is marked with the letter “N”
or colored black.
You must connect the brown wire to the pin which is marked with the letter “L”
or colored red.
You must have a 13 amp fuse in the plug, adaptor, or at the distribution board.
v
1.1 <
Introduction>
1 Introduction
Congratulations on the purchase of your printer.
This chapter includes:
• Special features
• Machine overview
• Control panel overview
• Understanding the Control Panel
Note
Some features are optional. Please check the specifications
sections. (See "Specifications" on page 10.1.)
Special features
Your new machine is equipped with special features.
Print with excellent quality and speed
• You can print in a full range of colors using cyan,
magenta, yellow, and black.
• You can print with a resolution of up to 2400 x 600 dpi.
See
Software section
.
• Your machine prints A4-sized paper at up to 19 ppma in
black and white mode and 5 ppm in color mode.
• The machine checks your continent and sets the color
or tints of sky and grass automatically according to
your continental color preference. See
Software section
for detailed information.
Handle different paper options with flexibility
• The Standard 150-sheet tray supports A4/letter-sized
paper and special materials like letterhead, envelopes,
lables, custom-sized materials, postcards,
transparency, and heavy paper.
•The 150-sheet tray 1 and 250-sheet optional tray 2
support plain paper in various sizes.
Create professional documents
•Print Watermarks. You can customize your documents
with words, such as “Confidential”. See
Software
section
.
•Print Posters. The text and pictures of each page of
your document are magnified and printed across the
sheet of paper and can then be taped together to form
a poster. See
Software section
.
•Print Booklets. This feature enables you to easily print
a document to creat a book. Once printed, all you have
to do is fold and staple the pages. See
Software section.
Save time and money
Expand your machine’s capacity
* Zoran IPS Emulation compatible with PostScript 3
© Copyright 1995-2005, Zoran Corporation. All rights
reserved. Zoran, the Zoran logo, IPS/PS3, and
OneImage are trademarks of Zoran Corporation.
* 136 PS3 fonts
Contains UFST and MicroType from Monotype Imaging Inc.
Print in various environments
• To save paper, you can print multiple pages on one
single sheet of paper.
• This machine automatically conserves electricity by
substantially reducing power consumption when not in
use.
• You can manually print on both sides of the paper
(Manual double-sided printing) in Windows and
macintosh. See
Software section
.
• Your machine has an extra memory slot to expand their
memory. (Page 8.1)
• Zoran IPS Emulation* compatible with PostScript 3
Emulation* (PS) enables PS printing.
• You can print with Windows 2000 and Windows XP/
2003/Vista as well as Linux and Macintosh
systems.
• Your machine is equipped with a USB interface and a
network interface.
a. pages per minute
b. images per minute
1.2 <
Introduction>
Machine overview
These are the main components of your machine.
• The figure above shows your machine with the available accessories. (See page 8.1 for more information)
• The symbol *denotes an optional device.
Note
• All illustrations on this user’s guide may differ from your machine depending on its options or models.
• The surface of the output tray may become hot if you print a large number of pages at once. Please make sure that you try not to touch the
surface, and do not allow children near it.
1
top cover
8
front cover
2
output tray
O
face down)
9
output support
3
control panel
10
rear cover
4
control board cover 11 power switch
5
handle 12 network port
6
tray 1 13 usb port
7
optional tray*14 power receptacle
1.3 <
Introduction>
Control panel overview
1toner colors: Show the status of each toner cartridge. See Status LED with the toner cartridge messages on page 1.4.
2
Status
: Shows the status of your machine. (See "Understanding the Control Panel" on page 1.4 for more information.)
3Stop: Stops an operation at any time and there are more functions. (See "Understanding the Control Panel" on page 1.4 for more information.)
1.4 <
Introduction>
Understanding the Control Panel
LEDs
The color of the Status and toner colors LED indicates the machine's current status.
Note
All printing errors will be appear in the Smart Panel program window.
Stop button
Status LED toner colors LED Description
lights green All LEDs off The machine is ready to print.
slowly blinks green All LEDs off The machine is receiving data from the computer.
fast blinks green All LEDs off The machine is printing data.
lights red All LEDs off • The machine is experiencing an error, such as jammed paper, open cover, empty paper, not installed
waste toner container, or full waste toner container.
• The machine is experiencing a service required error, such as LSU error, fuser error, or ITB error, Contact
your sales or service representative.
lights green each LED blinks red Each toner cartridge is near the end of its life.
blinks red each LED lights red Each toner cartridge is almost empty. You can print, but the quality is not reliable.
lights red each LED lights red • Each toner cartridge is totally exhausted. You can not print.
• Each toner cartridge is wrong.
lights green each LED blinks red
in a repeated order
The machine is warming up.
Status LED Description
Printing demo page In Ready mode, press and hold this button for about 2 seconds until the
Status
LED blinks slowly, and release.
Printing configuration sheets In Ready mode, press and hold this button for about 5 seconds until the
Status
LED blinks fast, and release.
Canceling print job Press this button during printing. The red LED blinks while the print job is cleared from both the machine and the
computer, and then the machine returns to Ready mode. This may take some time depending on the size of the print job.
1.5 <
Introduction>
2.1 <
Software overview>
2 Software overview
This chapter gives you an overview of the software that comes with your
machine. Further details on how to use the software are explained in the
Software section
.
This chapter includes:
• Supplied software
• Printer driver features
• System requirements
Supplied software
You must install the machine software using the supplied CDs after you
have set up your machine and connected it to your computer.
Each CD provides you with the following software:
CD Contents
Printer
software CD
Windows • Printer driver: Use this driver to
take full advantage of your
machine’s features.
•PostScript Printer Description
(PPD) file: Use the PostScript driver
to print documents with complex
fonts and graphics in the PS
language.
•Smart Panel: This program allows
you to monitor the machine’s status
and alerts you when an error occurs
during printing.
• User’s Guide in PDF
Linux • PostScript Printer Description
(PPD) file: Use this driver to run your
machine from a Linux computer and
print documents.
•Smart Panel: This program allows
you to monitor the machine’s status
and alerts you when an error occurs
during printing.
Macintosh • Postscript Printer Description
(PPD) file: Use this file to run your
machine from a Macintosh computer
and print documents.
•Smart Panel: This program allows
you to monitor the machine’s status
and alerts you when an error occurs
during printing.
Printer driver features
Your printer drivers support the following standard features:
• Paper source selection
• Paper size, orientation and media type
• Number of copies
In addition, you can use various special printing features. The following
table shows a general overview of features supported by your printer
drivers:
Printer driver
Network
Utilities CD
Windows •
SyncThru™ Web Admin Service
:
Use this web-based program to
remotely manage, monitor, and
troubleshoot network machines.
•
SetIP
: Use this program to set your
machine’s TCP/IP addresses.
• Network Printer User’s Guide in PDF
Feature Windows Linux Macintosh
Color mode O O O
Machine quality option O O O
Poster printing O X X
Manual double-sided printing O X X
Multiple pages per sheet
(N-up)
O O (2, 4) O (2, 4, 6,
9, 16)
Fit to page printing O X X
Scale printing O X O
Booklet printing O X X
Watermark O X X
Overlay O X X
CD Contents
2.2 <
Software overview>
PostScript driver
System requirements
Before you begin, ensure that your system meets the following
requirements:
Windows
Your machine supports the following Windows operating systems.
Note
• Internet Explorer 5.0 or higher is the minimum requirement for
all Windows operating systems.
• For Windows 2000/XP/2003/Vista, users who have an
administrator right can install the software.
Feature Windows Linux Macintosh
Color mode O O O
Machine quality option O O O
Poster printing X X X
Multiple pages per sheet
(N-up)
O O (2, 4) O (2, 4, 6,
9, 16)
Fit to page printing O X X
Scale printing O X O
Watermark X X X
Overlay X X X
OS
Requirement (recommended)
CPU RAM free HDD
space
Windows
2000
Pentium II 400 MHz
(Pentium III 933 MHz)
64 MB
(128 MB)
300 MB
Windows
XP
Pentium III 933 MHz
(Pentium IV 1 GHz)
128 MB
(256 MB)
1.5 GB
Windows
2003
Server
Pentium III 933 MHz
(Pentium IV 1 GHz)
128 MB
(512 MB)
1.25 GB to
2 GB
Windows
Vista
Pentium IV 3 GHz 512 MB
(1024 MB)
15 GB
Linux
Macintosh
Item Requirements
Operating system • Red Hat 8 ~ 9
• Fedora Core 1 ~ 4
• Mandrake 9.2 ~ 10.1
• SuSE 8.2 ~ 9.2
CPU Pentium IV 1 GHz or higher
RAM 256 MB or higher
Free disk space 1 GB or higher
Software • Linux Kernel 2.4 or higher
• Glibc 2.2 or higher
• CUPS
Item Requirements
Operating system Macintosh 10.3 ~ 10.4
CPU Intel processor
PowerPC G4 /G5
RAM 512 MB for an Intel-based Mac,
128 MB for a Power-PC based Mac
HDD 1 GB
Connection USB interface or Network interface
3.1 <
Getting Started>
3 Getting Started
This chapter gives you step-by-step instructions for setting up the
machine.
This chapter includes:
• Setting up the hardware
• Setting up the network
• Installing the software
• Altitude adjustment
Setting up the hardware
This section shows the steps to set up the hardware which is explained
in the Quick Install Guide. Make sure you read Quick Install Guide and
complete following steps.
1Select a stable location.
Select a level, stable place with adequate space for air circulation.
Allow extra space to open covers and trays.
The area should be well-ventilated and away from direct sunlight or
sources of heat, cold, and humidity. Do not set the machine close to
the edge of your desk or table.
Printing is suitable for altitudes under 1,000 m (3,281 ft). Refer to
the altitude setting to optimize your printing. See page 3.4 for more
information.
Place the machine on a flat and stable surface for not letting it tilt
more than 2 mm (0.08 inches). Otherwise, it may affect the printing
quality.
2Unpack the machine and check all the enclosed items.
3Remove the tape holding the machine tightly.
4Install both the toner cartridge.
5Load paper. (See "Loading paper" on page 4.4.)
6Make sure that all the cables are connected to the machine.
7Turn the machine on.
Caution
When you move the machine, do not tilt or turn it upside
down. Otherwise, the inside of the machine may be
contaminated by toner, which can cause damage to the
machine or bad printing quality.
Setting up the network
You need to set up the network protocols on the machine to use it as your
network printer. You can set up the basic network settings with the
machine's touch screen.
Note
• If you want to use the USB cable, connect the cable between a
computer and you machine. Then, refer to the software
installation in Software section.
• For detailed information on network settings, please, refer to
the Network Printer Quick Guide, or the on-line user's guide on
the Network Utilities CD.
3.2 <
Getting Started>
Supported operating systems
The following table shows the network environments supported by the
machine:
Item Requirements
Network interface 10/100 Base-TX
Network operating
system
Windows 2000/XP/Vista
Various Linux OS
Macintosh 10.3 ~ 10.5 (CLP-610 series)
Network protocols TCP/IP, DLC/LLC, IPP, SNMP
Dynamic addressing
server
DHCP, BOOTP
Note
You can also set up the network settings through the network
administration programs. Refer to the user’s guide on the
Network Utilities CD that came with your machine.
•
SyncThru™ Web Admin Service
: Web-based printer
management solution for network administrators.
SyncThru™
Web Admin Service
provides you with an efficient way of
managing network devices and lets you remotely monitor and
troubleshoot network machines from any site with corporate
internet access.
•
SyncThru™ Web Service
: Web server embedded on your
network print server, which allows you to:
- Configure the network parameters necessary for the machine
to connect to various network environments.
- Customize machine settings.
•
SetIP
: Utility program allowing you to select a network interface
and manually configure the IP addresses for use with the TCP/
IP protocol.
Installing the software
You have to install the machine software for printing. The software
includes drivers, applications, and other user friendly programs.
Note
• The following procedure is for when you use the machine as
a network machine. If you want to connect a machine with a
USB cable, refer to the
Software section
.
• The following procedure is based on the Windows XP
operating system. The procedure and popup window which
appears during the installation may differ depending on the
operating system, the printer feature, or the interface in use.
(See
Software section
.)
1Make sure that the network setup for your machine is completed.
(See "Setting up the network" on page 3.1.) All applications should
be closed on your computer before beginning installation.
2Insert the Printer Software CD-ROM into your CD-ROM drive.
The CD-ROM should automatically run, and an installation window
appears.
3Click Next.
If the installation window does not appear, click Start > Run. Type
X:\Setup.exe, replacing “X” with the letter which represents your
drive and click OK.
If you use Windows Vista, click Start > All Programs >
Accessories > Run, and type X:\Setup.exe.
• The window above may slightly differ, if you are reinstalling the
driver.
•View User’s Guide: Allows you to view the User’s Guide. If your
computer does not have Adobe Acrobat, click on this option and it
will automatically install Adobe Acrobat Reader for you, and then
open the User’s Guide.
3.3 <
Getting Started>
4Select Typical installation for a network printer, and then click
Next.
5The list of machines available on the network appears. Select the
printer you want to install from the list and then click Next.
• If you do not see your machine on the list, click Update to refresh
the list, or select Add TCP/IP Port to add your machine to the
network. To add the machine to the network, enter the port name
and the IP address for the machine.
To verify your machine’s IP address or the MAC address, print a
Network Configuration page. (See "Printing a machine
configuration report" on page 6.1.)
• To find a shared network printer (UNC Path), select Shared
Printer [UNC] and enter the shared name manually or find a
shared printer by clicking the Browse button.
Note
If you are not sure of the IP address, contact your network
administrator or print network information. (See "Printing a
machine configuration report" on page 6.1.)
6After the installation is finished, a window appears asking you to
print a test page and to register yourself as a user of Samsung
machines in order to receive information from Samsung. If you so
desire, select the corresponding checkbox(es) and click Finish.
Note
If your machine does not work properly after the installation,
try to reinstall the printer driver. See
Software section
.
3.4 <
Getting Started>
Altitude adjustment
The print quality is affected by atmospheric pressure, which is determined
by the height of the machine above sea level. The following information
will guide you on how to set your machine to the best print quality or best
quality of print.
Before you set the altitude value, find the altitude where you are using the
machine.
1Ensure that you have installed the printer driver with the provided
Printer Software CD.
2
Double-click the
Smart Panel
icon on the Windows task bar (or
Notification Area in Linux).
You can also click
Smart Panel
on the status bar in Mac OS X.
3Click Printer Setting.
4Click Setting > Altitude Adjustment. Select the appropriate value
from the dropdown list, and then click Apply.
Note
If your machine is connected to a network, SyncThru Web
Service screen appears automatically. Click Machine Settings
>Setup (or Machine Setup) > Altitude Adj. Select the
appropriate altitude value, and then click Apply.
0
High 3
1
2High 2
3High 1
Normal
4
Value
3.5 <
Getting Started>
4.1 <
Selecting and loading print media>
4 Selecting and loading print
media
This chapter introduces you how select and load print media for your
machine.
This chapter includes:
• Selecting print media
• Verifying the output location
• Loading paper
• Printing on special print materials
• Setting the paper size and type
Selecting print media
You can print on a variety of print media, such as plain paper, envelopes,
and labels. Always use print media that meet the guidelines for use with
your machine. Print media that does not meet the guidelines outlined in
this user’s guide may cause the following problems:
• Poor print quality
• Increased paper jams
• Premature wear on the machine.
Properties, such as weight, composition, grain, and moisture content, are
important factors that affect the machine’s performance and the output
quality. When you choose print materials, consider the following:
• The type, size and weight of the print media for your machine are
described later in this section.
• Desired outcome: The print media you choose should be appropriate
for your project.
• Brightness: Some print media are whiter than others and produce
sharper, more vibrant images.
• Surface smoothness: The smoothness of the print media affects how
crisp the printing looks on the paper.
Caution
Using print media that does not meet these specifications may
cause problems, requiring repairs. Such repairs are not covered
by Samsung’s warranty or service agreements.
Note
• Some print media may meet all of the guidelines in this section
and still not produce satisfactory results. This may be the result
of improper handling, unacceptable temperature and humidity
levels, or other variables over which Samsung has no control.
• Before purchasing large quantities of print media, ensure that it
meets the requirements specified in this user’s guide.
Guidelines for selecting and storing print media
When selecting or loading paper, envelopes, or other print materials,
keep these guidelines in mind:
• Always use print media that conform with the specifications listed on
page 4.2.
• Attempting to print on damp, curled, wrinkled, or torn paper can cause
paper jams and poor print quality.
• For the best print quality, use only high quality copier grade paper
specifically recommended for use in laser machines.
• Avoid using the following media types:
- Paper with embossed lettering, perforations, or a texture that is too
smooth or too rough
- Erasable bond paper
- Multi-paged paper
- Synthetic paper and thermally reactive paper
- Carbonless paper and Tracing paper.
Use of these types of paper could result in paper jams, chemical
smells, and damage to your machine.
• Store print media in its ream wrapper until you are ready to use it.
Place cartons on pallets or shelves, not on the floor. Do not place
heavy objects on top of the paper, whether it is packaged or
unpackaged. Keep it away from moisture or other conditions that can
cause it to wrinkle or curl.
• Store unused print media at temperatures between 15 °C and 30 °C.
The relative humidity should be between 10% and 70%.
• Store unused print media in a moisture-proof wrap, such as a plastic
container or bag, to prevent dust and moisture from contaminating
your paper.
• Load special media types one sheet at a time through the multi-
purpose tray to avoid paper jams.
• To prevent print media, such as label sheets, from sticking together,
remove them as they print out.
4.2 <
Selecting and loading print media>
Specifications on print media
Typea
a. The printer supports a wide range of media sizes.
Size Dimensions Weight Capacityb
b. Maximum capacity may differ depending on media weight, thickness, and environmental conditions.
Plain paper Letter 216 x 279 mm (8.5 x 11 inches) • 60 to 90 g/m2 (16 to 24 lb
bond) for the tray 1
• 60 to 105 g/m2 (16 to 28 lb
bond) for manual feeding
in the tray 1
• 150 sheets of 75 g/m2
(20 lb bond) paper for the
tray 1
• 1 sheet for manual feeding
in the tray 1
• 250 sheets of 75 g/m2
(20 lb bond) paper for
optional tray
Legal 216 x 356 mm (8.5 x 14 inches)
Folio 216 x 330 mm (8.5 x 13 inches)
A4 210 x 297 mm (8.26 x 11.69 inches)
Oficio 216 x 343 mm (8.5 x 13.5 inches)
JIS B5 182 x 257 mm (7.16 x 10.11 inches)
Executive 184 x 267 mm (7.25 x 10.5 inches)
Statement 140 x 216 mm (5.50 x 8.50 inches)
A5 148 x 210 mm (5.82 x 8.26 inches)
A6 105 x 148 mm (4.13 x 5.82 inches)
Envelope Monarch 98 x 191 mm (3.87 x 7.5 inches) 75 to 90 g/m2 (20 to 24 lb
bond)
1 sheet for manual feeding in
the tray 1
No. 10 105 x 241 mm (4.12 x 9.5 inches)
DL 110 x 220 mm (4.33 x 8.66 inches)
C5 162 x 229 mm (6.37 x 9.01 inches)
C6 114 x 162 mm (4.48 x 6.38 inches)
No.9 98 x 225 mm (3.87 x 8.87 inches)
6 3/4 92 x 165 mm (3.62 x 6.5 inches)
Thick paper Refer to the Plain
paper section
Refer to the Plain paper section 90 to 1W\ g/m2 (24 to 28 lb
bond)
1 sheet for manual feeding in
the tray 1
Thin paper Refer to the Plain
paper section
Refer to the Plain paper section ]W toG^W g/m2 (1]Gto 19 lb
bond)
1 sheet for manual feeding in
the tray 1
Labelsc
c. Smoothness: 100 to 250 (sheffield)
Letter, A4 Refer to the Plain paper section 120 to 150 g/m2 (32 to 40 lb
bond)
1 sheet for manual feeding in
the tray 1
Transparencyd
d. Recommended media: Transparency for a color laser printer by 3M such as PP2500.
Letter, A4 Refer to the Plain paper section 138 to 146 g/m2 (37 to 39 lb
bond)
Card stock Post card 101.6 x 152.4 mm (4 x 6 inches) 105 to 163 g/m2 (28 to 43 lb
bond)
Photo paper Letter, A4 Refer to the Plain paper section 120 to 220 g/m2 (32 to
58.6 lb bond)
Minimum size (custom) 76 x 127 mm (3 x 5 inches) 60 to 163 g/m2 (16 to43 lb
bond)
Maximum size (custom) 216 x 356 mm (8.5 x 14 inches)
4.3 <
Selecting and loading print media>
Guidelines for special print media
Media type Guidelines
Envelopes • Successful printing on envelopes depends upon
the quality of the envelopes. When selecting
envelopes, consider the following factors:
- Weight: The weight of the envelope paper
should not exceed 90 g/m2 or jamming may
occur.
- Construction: Prior to printing, envelopes
should lie flat with less than 6 mm curl, and
should not contain air.
- Condition: Envelopes should not be wrinkled,
nicked, or otherwise damaged.
- Temperature: You should use envelopes that
are compatible with the heat and pressure of
the machine during operation.
• Use only well-constructed envelopes with sharp
and well creased folds.
• Do not use stamped envelopes.
• Do not use envelopes with clasps, snaps,
windows, coated lining, self-adhesive seals, or
other synthetic materials.
• Do not use damaged or poorly made envelopes.
• Be sure the seam at both ends of the envelope
extends all the way to the corner of the
envelope.
• Envelopes with a peel-off adhesive strip or with
more than one flap that folds over to seal must
use adhesives compatible with the machine’s
fusing temperature for 0.1 second. Check your
machine’s specification to view the fusing
temperature, see page 10.1. The extra flaps and
strips might cause wrinkling, creasing, or jams,
and may even damage the fuser.
• For the best print quality, position margins no
closer than 15 mm from the edges of the
envelope.
• Avoid printing over the area where the
envelope’s seams meet.
Acceptable
Unacceptable
Labels • To avoid damaging the machine, use only labels
designed for use in laser machines.
• When selecting labels, consider the following
factors:
- Adhesives: The adhesive material should be
stable at your machine’s fusing temperature.
Check your machine’s specification to view the
fusing temperature, see page 10.1.
- Arrangement: Only use labels with no
exposed backing between them. Labels can
peel off sheets that have spaces between the
labels, causing serious jams.
- Curl: Prior to printing, labels must lie flat with
no more than 13 mm of curl in any direction.
- Condition: Do not use labels with wrinkles,
bubbles, or other indications of separation.
• Make sure that there is no exposed adhesive
material between labels. Exposed areas can
cause labels to peel off during printing, which
can cause paper jams. Exposed adhesive can
also cause damage to machine components.
• Do not run a sheet of labels through the machine
more than once. The adhesive backing is
designed for only a single pass through the
machine.
• Do not use labels that are separating from the
backing sheet or are wrinkled, bubbled, or
otherwise damaged.
Card stock or
custom-sized
materials
• Do not print on media smaller than 98 mm wide
or 148 mm long.
• In the software application, set margins at least
6.4 mm away from the edges of the material.
Preprinted
paper
• Letterhead must be printed with heat-resistant
ink that will not melt, vaporize, or release
hazardous emissions when subjected to the
printer’s fusing temperature for 0.1 second.
Check your machine’s specification to view the
fusing temperature, see page 10.1.
• Letterhead ink must be non-flammable and
should not adversely affect printer rollers.
• Forms and letterhead should be sealed in a
moisture-proof wrapping to prevent changes
during storage.
• Before you load preprinted paper, such as forms
and letterhead, verify that the ink on the paper is
dry. During the fusing process, wet ink can come
off preprinted paper, reducing print quality.
Media type Guidelines
4.4 <
Selecting and loading print media>
Verifying the output location
The machine has the output tray that collects paper face-down, in correct
order.
Loading paper
In the tray
Load the print media you use for the majority of your print jobs in the
tray 1. The tray 1 can hold a maximum of 150 sheets of 75 g/m2 (20 lb
bond) plain paper.
You can purchase an optional tray and attach it below the standard tray
to load an additional 250 sheets of paper. (See "Accessories" on
page 8.1.)
Loading paper in the tray 1 or optional tray
1Pull the tray out of the machine.
Note
• If you continuously print many pages, the surface of the output
tray may become hot. Be careful not to touch the surface, and
especially keep children away from the surface.
• The output tray can hold up to 100 sheets of paper. Remove
the pages so that the tray is not overloaded.
2Open the paper cover, and enlarge the tray by adjusting the paper
width guide.
3Flex the paper sheets back and forth to separate the pages and then
dan them while holding one edge. Tap the edges of the stack on a
flat surface to even it up.
4Load paper with the print side up.
Make sure not to overfill the tray and that all four corners are flat in
the tray and under the brackets, as shown below. Overfilling the tray
may cause a paper jam.
4.5 <
Selecting and loading print media>
5Squeeze the paper length guide and slide in it until it lightly touches
the end of the paper stack.
6Close the paper cover.
7Slide the tray back into the machine.
Note
After you load paper, you need to set up your machine for
the paper type, size, and source you loaded. See
Software
section
.
Changing the size of the paper in the paper tray
To change the tray size to other size, you must adjust the paper length
guide properly.
1Pull the tray out of the machine. Open the paper cover and remove
paper from the tray if necessary.
2Pressing and unlatching the guide lock in the top of the tray, pull the
tray out manually.
3Load paper into the tray.
4.6 <
Selecting and loading print media>
4Slide the paper length guide until it lightly touches the end of the
paper stack. Squeeze the paper width guide and slide it to the edge
of the paper stack without causing it to bend.
For paper smaller than Letter-sized, return the paper guides to their
original positions and adjust the paper length guide and paper width
guide.
If the paper that you need to print is shorter than length 222 mm
(8.74 inches), press and unlatch the guide lock in the tray, push the
tray in manually. Adjust the paper length guide and paper width
guide.
Note
• Do not push the paper width guides far enough to cause the
materials to warp.
• If you do not adjust the paper width guides, it may cause paper
jams.
5Close the paper cover.
6Slide the tray back into the machine until it clicks.
Note
If you adjusted the tray itself to use paper shorter than 222mm
(8.74 inches), you may not see the tray from outside of the
machine, double-check the tray is installed.
4.7 <
Selecting and loading print media>
Using manual feed mode
If you select Manual Feeder in the Source option, you can manually load
paper in the tray. Manually loading paper can be helpful when you want
to check the print quality after each page is printed.
If you experience a paper jam from the tray, load one sheet of paper at a
time into the tray.
1Load the print material in the tray with the print side up.
2Adjust the paper guide against the print material without bending the
paper.
3When you print a document, you must select Manual Feeder for
Source from the software application, and then select the correct
paper size and type. See Software section.
4Press the Stop button on the machine to start feeding.
Note
If you do not press the button after a pause, the paper will
be automatically fed into the machine.
5Printing is started.
6If you are printing multiple pages, load the next sheet after first page
prints out, and press the Stop button.
7Repeat this step for every page to be printed.
Printing on special print materials
Printing on envelopes
• Only use envelopes recommended for your machine. Before loading
envelopes in the tray, make sure that they are undamaged and are not
stuck together.
• Do not feed stamped envelopes.
• Never use envelopes with clasps, snaps, windows, coated linings, or
self-stick adhesives.
To print on envelope:
1Squeeze the paper length guide and slide it out to its full length.
2Load a sheet of envelope in the tray, with the flap side down. The
end of the envelope with the stamp area enters the machine first.
3Slide in the paper length guide until it lightly touches the end of the
paper stack.
4Slide the paper width guide to the edge of the envelope without
causing it to bend.
Caution
If you print 20 envelopes in succession, the surface of the top
cover may become hot. Please exercise caution.
5When you print, set the paper source to Manual Feeder and the
paper type to envelope, and select the appropriate size in the
software application. See
Software section
.
6Press the Stop button on the machine to start feeding.
4.8 <
Selecting and loading print media>
Printing on labels
• Only use labels recommended for your machine.
• Verify that the labels’ adhesive material can tolerate a fusing
temperature of 180 °C (356 °F) for 0.1 seconds.
• Make sure that there is no exposed adhesive material between the
labels. Exposed areas can cause labels to peel off during printing,
which can cause paper jams. Exposed adhesive can also cause
damage to machine components.
• Never print on the same sheet of labels more than once, or print on a
partial sheet of labels.
• Do not use labels that are separating from the backing sheet or are
wrinkled or damaged in any way.
• To prevent labels from sticking together, do not let the printed label
sheets stack up as they are printed out.
To print on label:
1Squeeze the paper length guide and slide it out to its full length.
2Load a sheet of label in the tray, with the print side up and the
top, short edge in first. Adjust the guides to fit the length and width
of the label.
3When you print, set the paper source to Manual Feeder and the
paper type to labels, and select the appropriate size in the software
application. See
Software section
.
4Press the Stop button on the machine to start feeding.
Printing on transparencies
• Place them on a flat surface after removing them from the machine.
• Do not leave them in the tray for long periods of time. Dust and dirt
may accumulate on them resulting in spotty printing.
• To avoid smudging caused by fingerprints, handle them and coated
paper carefully.
• To avoid fading, do not expose the printed transparencies to
prolonged sunlight.
Caution
It is not recommended to use paperbacked transparencies such
as Xerox 3R91334, which can cause a jam or be scratched.
To print on transparency:
1Squeeze the paper length guide and slide it out to its full length.
2Load a sheet of transparency in the tray, with the print side up and
the top, short edge in first. Adjust the guides to fit the length and
width of the transparency.
3When you print, set the paper source to Manual Feeder and the
paper type to transparency, and select the appropriate size in the
software application. See
Software section
.
4Press the Stop button on the machine to start feeding.
4.9 <
Selecting and loading print media>
Printing on preprinted paper
• Preprinted paper is paper that has some type of printing on it before it
is sent through the machine (paper that has a preprinted logo at the
top of the page, for example).
• Letterhead must be printed with heat-resistant ink that will not melt,
vaporize, or release hazardous emissions when subjected to the
machine’s fusing temperature of 180 °C (356 °F) for 0.1 seconds.
• Ink on letterhead must be non-flammable and should not adversely
affect machine rollers.
• Forms and letterhead should be sealed in moisture-proof wrapping to
prevent changes during storage.
• Before you load preprinted paper, such as forms and letterhead, verify
that the ink on the paper is dry. During the fusing process, wet ink can
come off of preprinted paper, reducing the print quality.
To print on preprinted paper:
1Squeeze the paper length guide and slide it out to its full length.
2Load letterhead in the tray, with the print side up and the top and
short edge first. Adjust the guides to fit the edge of the paper stack.
3When you print, set the paper source to Manual Feeder and the
paper type to preprinted, and select the appropriate paper size in
the software application. See Software section.
4Press the Stop button on the machine to start feeding.
Printing on card stock or custom-sized materials
• Postcards, 3in by 5in (index) cards, and other custom-sized materials
can be printed with your machine. The minimum size is 3in by 5in
(76mm by 127mm) and the maximum size is 8.5in by 14in (216mm by
356mm).
• Always insert the short edge into the tray first. If you want to print in
landscape mode, make this selection using your software. Inserting
these materials long edge first may cause a paper jam.
• Do not print on material smaller than 3in (76mm) wide or 5in (127mm)
long.
• In the software application, set margins at least 4mm away from the
edges of the material.
To print on card stock:
1Squeeze the paper length guide and slide it out to its full length.
2Load print material in the tray, with the print side up and the short
edge first. Adjust the guides to fit the length and width of the
material.
Note
If you do not press the button after a pause, the paper will
be automatically fed into the machine.
3When you print, set the paper source to Manual Feeder and select
the appropriate size and type in the software application. See
Software section.
If the size of your print material is not listed in the size box in the
paper tab, click the custom button and set the size manually.
4Press the Stop button on the machine to start feeding.
4.10 <
Selecting and loading print media>
Setting the paper size and type
The settings you change remain in effect only while you are using the
current program. To make your changes permanent, make them in the
machines folder.
Note
The following procedure is for Windows XP. For other Windows
OS, refer to the corresponding Windows User's Guide or online
help.
1Click the Start button on the computer screen.
2Select Printers and Other Hardwares.
3Select Printers and Faxes.
4Right-click on the printer driver icon and select Printing
Preferences.
5Click the Paper tab, and change the settings on Paper Options.
6Click OK.
5.1 <
Basic printing>
5 Basic printing
This chapter explains common printing tasks.
• Printing a document
• Canceling a print job
Printing a document
Your machine allows you to print from various Windows, Macintosh, or
Linux applications. The exact steps for printing a document may vary
depending on the application you use.
1Open the document you want to print.
2Select Print from the File menu. The Print window is displayed. It
may look slightly different depending on your application.
3Select your printer driver from the Selet Printer drop-down list.
4To start the print job, click OK or Print in the Print window.
For details about printing, see
Software section
.
Canceling a print job
If the print job is waiting in a print queue or print spooler, such as the
printer group in Windows, delete the job as follows:
1Click the Windows Start menu.
2For Windows 2000, select Settings and then Printers.
For Windows XP/2003, select Printers and Faxes.
For Windows Vista, select Control Panel ➞Hardware and Sound
➞ Printers.
3Double-click the Samsung CLP-350 Series icon. (Or Samsung
CLP-350 Series PS)
4From the Document menu, select CancelU
Note
You can also access this window by simply double-clicking the
printer icon at the bottom right corner of the Windows desktop.
You can also cancel the current job by pressing Stop on the control panel.
6.1 <
Maintenance>
6 Maintenance
This chapter provides information for maintaining your machine and the
toner cartridge.
This chapter includes:
• Printing a machine configuration report
• Cleaning your machine
• Maintaining the cartridge
• Redistributing toner
• Replacing the toner cartridge
• Replacing the Imaging Unit
• Replacing the Waste Toner Container
• Maintenance Parts
• Managing your machine from the website
Printing a machine configuration report
You can print the machine's information and job report.
You can print a configuration report from the machine’s control panel.
Use the configuration page to view the current settings, to help
troubleshoot problems.
To print a configuration page:
In Ready mode, press and hold the Stop button on the control panel for
about 5 seconds.
A configuration page prints out.
Cleaning your machine
During the printing process, particles of paper, toner, and dust can
accumulate inside the machine. Over time, this build-up can cause print
quality problems such as toner specks or smearing. Your machine has a
cleaning mode that can correct and prevent these types of problems.
Cleaning the outside
Clean the machine cabinet with a soft, lint-free cloth. You can dampen the
cloth slightly with water, but be careful not to let any water drip onto or into
the machine.
Caution
Cleaning the machine cabinet with cleaning materials that
contain large amounts of alcohol, solvent, or other strong
substances can discolor or damage the cabinet.
Cleaning the inside
1Turn the machine off and unplug the power cord, then wait a few
minutes for the machine to cool.
2Open the front cover.
3Pull the imaging unit out of the machine using the handle on its
bottom.
6.2 <
Maintenance>
4Extend the top handle on the imaging unit and then use it to pull the
imaging unit out of the machine completely.
Caution
• Do not touch the green surface on the imaging unit with your
hands or any other material. Use the handle on it in order to
avoid touching this area.
• Be careful not to scratch the surface of the imaging unit.
• To prevent damage, do not expose the imaging unit to light for
more than a few minutes. Cover it with a piece of paper to
protect it if necessary.
5Look inside the machine. Remove any dust, paper particles, and
spilled toner with a damp, soft lint-free cloth.
Note
After cleaning, let the machine to dry completely.
Caution
If your machine or its surrounding is contaminated with toner,
we recommend you to use a cloth or tissue dampened with
water to clean it. If you use a vacum cleaner, toner blows into
the air then might be harmful to you.
6Pull the imaging unit about half and push it until it sounds 'click'.
Repeat this action two or three times.
7Push the imaging unit until it sounds 'click' in to the machine.
8Close the front cover firmly.
Caution
If the front cover is not completely closed, the macnine will not
operate. Please make sure all toner cartridges are installed
properly. If any toner cartridge is installed improperly, the front
cover do not close.
9Plug the power cord in and turn the machine on.
6.3 <
Maintenance>
Caution
If there is a cracking
sound, re-install the
imaging unit. The
imaging unit is not
properly installed.
Maintaining the cartridge
Toner cartridge storage
To get the most from the toner cartridge, keep the following guidelines in
mind:
• Do not remove the toner cartridge from its package until ready for use.
• Do not refill the toner cartridge. The machine warranty does not
cover damage caused by using a refilled cartridge.
• Store toner cartridges in the same environment as your machine.
• To prevent damage to the toner cartridge, do not expose it to light for
more than a few minutes.
Expected cartridge life
The life of a toner cartridge depends on the amount of toner that your print
jobs require. When printing text at 5% coverage, the toner cartridges last
an average of 4,000 pages for black and white printing and 2,000 pages
for each color printing.
Redistributing toner
When a print cartridge is low on toner, faded or light areas may appear.
It is also possible that colored images may be printed with incorrect colors
due to flawed mixing of toner colors when one of the colored print
cartridges is low on toner. The Smart Panel program window appears on
the computer telling you which color cartridge is low on toner. Also, when
the toner LED, on the control panel, indicating each individual print
cartridge according to its color, blinks, the print cartridge is low.
The machine is able to continue to print using the current toner cartridge
until the Smart Panel program window appears on the computer telling
you to replace the cartridge.
You may be able to temporarily improve print quality by redistributing the
toner.
To redistribute the toner:
1Open the front cover.
2Holding the corresponding toner cartridge’s handle, rotate it
counter-clockwise, and pull it out to remove from the machine.
3Holding the toner cartridge, shake thoroughly it from side to side to
redistribute the toner.
6.4 <
Maintenance>
4Grasp the toner cartridge and align it with the corresponding slot
inside the machine. Insert it back into its slot until it clicks into place,
and rotate the toner cartridge clockwise.
Note
If toner gets on your clothing, wipe it off with a dry cloth and
wash it in cold water. Hot water sets toner into fabric.
5Close the front cover. Make sure that the cover is securely closed.
Replacing the toner cartridge
The machine uses four colors and has a different toner cartridge for each
one: yellow (Y), magenta (M), cyan (C), and black (K).
When the toner colors LED, on the control panel, indicating each
individual toner cartridge according to its color, lights, and the Status LED
lights red, the machine cartridge is totally exhausted. Your machine stops
printing.
Also, the Smart Panel program window appears on the computer telling
you to replace the cartridge.
At this stage, the toner cartridge needs to be replaced. Check the type of
toner cartridge for your machine. (See "Supplies" on page 8.1.)
Note
The print quality may get poor if the refilled toner
cartridge is installed, since its characteristicsGmay
significantly differ from the genuineU
1Turn the machine off, then wait a few minutes for the machine to
cool.
2Open the front cover.
3Holding the corresponding toner cartridge’s handle, rotate it
counter-clockwise, and pull it out to remove from the machine.
4Take a new toner cartridge out of its package.
5Holding the toner cartridge, shake thoroughly it from side to side to
distribute the toner.
6.5 <
Maintenance>
6Remove the cartridge cap.
Note
If toner gets on your clothing, wipe it off with a dry cloth and
wash it in cold water. Hot water sets toner into fabric.
7Grasp the toner cartridge and align it with the corresponding slot
inside the machine. Insert it back into its slot until it clicks into place,
and rotate the toner cartridge clockwise.
8Close the front cover. Make sure that the cover is securely latched,
and then turn the machine on.
Caution
If the front cover is not completely closed, the macnine will not
operate. Please make sure all toner cartridges are installed
properly. If any toner cartridge is installed improperly, the front
cover do not close.
Note
• Each LED blinks red in a repeated order. Wait for about 1.5
minutes for your machine to get ready.
•
You can expect a toner cartridge life of about 4,000 pages for
black and white printing and 2,000 pages for color printing.
Replacing the Imaging Unit
The life of the imaging unit is approximately 20,000 pages for black or
50,000 images for printing. When the life span of the imaging unit has
expired, the Smart Panel program window appears on the computer,
indicating the imaging unit needs to be replaced. Otherwise your machine
stops printing.
To replace the imaging unit:
1Turn the machine off, then wait a few minutes for the machine to
cool.
2Open the front cover.
3Rotate all toner cartridges counter-clockwise and pull them out.
Remove waste toner container from the machine.
6.6 <
Maintenance>
4Pull the imaging unit out of the machine using the handle on its
bottom.
5Extend the top handle on the imaging unit and then use it to pull the
imaging unit out of the machine completely.
6Take a new imaging unit out of its package. Remove the protective
devices on both sides of the imaging unit and the paper protecting
the surface of the imaging unit.
Caution
• Don’t use sharp objects, such as a knife or scissors, to open
the imaging unit package. You could damage the surface of
the imaging unit.
• Be careful not to scratch the surface of the imaging unit.
• To prevent damage, do not expose the imaging unit to light for
more than a few minutes. Cover it with a piece of paper to
protect it if necessary.
7Holding the handles on the new imaging unit, push the imaging unit
until it sounds 'click' in to the machine.
8Remove four dummy caps which are on the toner cartridge
entrances of the imaging unit. When you remove the dummy cap
from the cartridge, lift the handle up and pull it out.
Caution
If you force too much to the dummy caps, it may cause problem.
9Insert the toner cartridges and waste toner container back into their
corresponding slots until they click into place. And rotate the toner
cartridges clockwise.
10 Close the front cover firmly.
6.7 <
Maintenance>
Caution
If the front cover is not completely closed, the macnine will not
operate. Please make sure all toner cartridges are installed
properly. If any toner cartridge is installed improperly, the front
cover do not close.
11 Turn the machine on.
Caution
If there is a cracking
sound, re-install the
imaging unit. The
imaging unit is not
properly installed.
Note
Each LED blinks red in a repeated order. Wait for about 1.5
minutes for your machine to get ready.
Replacing the Waste Toner Container
The life of the waste toner container unit is approximately 1,250 pages for full
color 5% image or 5,000 image for black. When the life span of the waste toner
container has expired, the Smart Panel program window appears on the
computer, indicating the waste toner container needs to be replaced.
Otherwise
your machine stops printing.
To replace the waste toner container:
1Turn the machine off, then wait a few minutes for the machine to
cool.
2Open the front cover.
3Pull the waste toner container out of the machine using its handle.
Note
Make sure that you lay the waste toner container on a flat
surface so that the toner does not spill.
4
Remove the container’s cap from the container as shown
below, and use it to close the waste toner container opening.
Caution
Do not tilt or turn over the container.
5Take a new waste toner container out of its package.
6Insert the new container into position and then push it to make sure
that it is firmly seated in place.
6.8 <
Maintenance>
7Close the front cover firmly.
Caution
If the front cover is not completely closed, the macnine will not
operate. Please make sure all toner cartridges are installed
properly. If any toner cartridge is installed improperly, the front
cover do not close.
8Turn the machine on.
Maintenance Parts
To avoid print quality and paper feed problems resulting from worn parts,
and to maintain your machine in top working condition, the following items
will need to be replaced after the specified number of pages, or when the
life span of each item has expired.
We highly recommend that this maintenance be performed by an
authorized service provider, dealer or the retailer where you bought the
machine. The warranty does not cover the replacement of the
maintenance parts after their lifespan.
Items Yield (Average)
Pick-up roller Approx. 50,000 pages
Fuser unit Approx. 100,000 black pages or
50,000 color pages
Transfer roller Approx. 100,000 pages
Transfer belt (ITB) Approx. 100,000 images
Managing your machine from the website
If you have connected your machine to a network and set up TCP/IP
network parameters correctly, you can manage the machine via
Samsung’s SyncThru™ Web Service, an embedded web server. Use
SyncThru™ Web Service to:
• View the device information and check its current status.
• Change TCP/IP parameters and set up other network parameters.
• Change the printer properties.
• Set the machine to send email notifications and update you on the
machine’s status.
• Get support for using the machine.
To access SyncThru™ Web Service:
1Start a web browser, such as Internet Explorer, from Windows.
2Enter the machine IP address (http://xxx.xxx.xxx.xxx) in the address
field and press the Enter key or click
Go
.
Your machine’s embedded website opens.
7.1 <
Troubleshooting>
7 Troubleshooting
This chapter gives helpful information on what to do if you encounter a
problem.
This chapter includes:Machine Setup
• Tips for avoiding paper jams
• Clearing paper jams
• Solving other problems
Tips for avoiding paper jams
By selecting the correct media types, most paper jams can be avoided.
When a paper jam occurs, follow the steps outlined on page 7.1.
• Follow the procedures on page 4.4. Ensure that the adjustable guides
are positioned correctly.
• Do not overload the tray.
• Do not remove paper from the tray while your machine is printing.
• Flex, fan, and straighten paper before loading.
• Do not use creased, damp, or highly curled paper.
• Do not mix paper types in a tray.
• Use only recommended print media. (
See "Specifications on print
media" on page 4.2.
)
• Ensure that the recommended side of the print media is facing up in
the tray.
Clearing paper jams
Note
When removing paper that is jammed in the printer, if
possible always pull the paper in the direction that it
normally moves so as not to damage internal components.
Always pull firmly and evenly; do not jerk the paper. If the
paper tears, ensure that all fragments of paper are
removed; otherwise a jam will occur again
.
If a paper jam occurs, the Status LED on the control panel lights red. Find
and remove the jammed paper.
To resume printing after clearing paper jams, you must open and close
the front cover or rear cover.
In the tray 1
1Pull the tray out of the printer and remove the jammed paper.
If you cannot find the jammed paper, go to the next step.
2To remove the jammed paper, open the rear cover.
7.2 <
Troubleshooting>
3Carefully remove the paper by pulling in the direction as shown
below. Most of the jammed paper can be removed in this step.
If you cannot find the jammed paper, or if there is any resistance
removing the paper, stop pulling and go to the next step.
Note
If the paper tears, make sure that all of the paper fragments are
removed from the printer.
4Close the rear cover and then open the top cover.
5Holding the inner cover open, carefully take the jammed paper out
of the printer. The inner cover will then close automatically.
Caution
Do not touch the fuser inside the inner cover. It is hot and could
cause burns! The fuser’s operating temperature is 180 °C (356
°F). Take care when removing paper from the printer.
6Close the top cover. Make sure that it is securely closed.
7Open and then close the rear cover or front cover to resume
printing.
7.3 <
Troubleshooting>
In the optional tray
If paper is jammed in the optional Tray, follow the next steps to release
the jammed paper.
1Pull the optional tray out of the machine.
2Remove the jammed paper from the machine.
3Insert the optional tray into the machine until it snaps into place.
Printing automatically resumes.
If the paper does not move when you pull, or if you do not see the
paper in this area, go to the next step.
4Open the jam cover in the optional tray.
5Pull the jammed paper out in the direction shown.
6Close the jam cover. Printing automatically resumes.
7.4 <
Troubleshooting>
Solving other problems
The following chart lists some conditions that may occur and the
recommended solutions. Follow the suggested solutions until the
problem is corrected. If the problem persists, please call for service.
Paper feeding problems
Condition Suggested solutions
Paper is jammed
during printing.
Clear the paper jam. (See "Clearing paper
jams" on page 7.1.)
Paper sticks
together.
• Ensure that there is not too much paper in the
tray. The tray can hold up to 150 sheets of
paper, depending on the thickness of the
paper.
• Make sure that you are using the correct type
of paper. (See "Specifications on print
media" on page 4.2.)
• Remove paper from the tray and flex or fan
the paper.
• Humid conditions may cause some paper to
stick together.
Multiple sheets of
paper do not
feed.
• Different types of paper may be stacked in the
tray. Load paper of only one type, size, and
weight.
• If multiple sheets have caused a paper jam,
clear the paper jam. (See "Clearing paper
jams" on page 7.1.)
Paper does not
feed into the
machine.
• Paper has not been loaded correctly. Remove
paper from the tray and reload it correctly.
Check that the paper guides are set correctly.
• There is too much paper in the tray. Remove
excess paper from the tray.
• The paper is too thick. Use only paper that
meets the specifications required by the
machine. (See "Specifications on print
media" on page 4.2.)
• Remove any obstructions from inside the
machine.
The paper keeps
jamming.
• There is too much paper in the tray. Remove
excess paper from the tray. Check that the
paper guides are set correctly.
• An incorrect type of paper is being used. Use
only paper that meets the specifications
required by the machine. (See "Specifications
on print media" on page 4.2.)
• There may be debris inside the machine.
Open the front cover, remove the imaging unit
and then remove the debris.
Printing problems
Condition Possible cause Suggested solutions
The
machine
does not
print.
The machine is not
receiving power.
Check the power cord
connections. Check the
power switch and the power
source.
The machine is not
selected as the
default printer.
Select a machine name as
your default printer in your
Windows.
Check the machine for the following:
• The cover is not closed. Close the cover.
• Paper is jammed. Clear the paper jam. (See
"Clearing paper jams" on page 7.1.)
• No paper is loaded. Load paper. (See "Loading
paper" on page 4.4.)
• The toner cartridge is not installed. Install the toner
cartridge.
If a system error occurs, contact your service
representative.
The connection cable
between the
computer and the
machine is not
connected properly.
Disconnect the printer cable
and reconnect it.
The printer may be in
manual feed mode
and out of paper.
Check the message on the
Smart Panel program
window, add paper to the tray
and press the Stop button on
the control panel.
The connection cable
between the
computer and the
machine is defective.
If possible, attach the cable
to another computer that is
working properly and print a
job. You can also try using a
different printer cable.
The port setting is
incorrect.
Check the Windows printer
setting to make sure that the
print job is sent to the correct
port. If the computer has
more than one port, make
sure that the machine is
attached to the correct one.
The machine may be
configured
incorrectly.
Check the printer properties
to ensure that all of the print
settings are correct.
7.5 <
Troubleshooting>
The
machine
does not
print.
(continued)
The printer driver
may be incorrectly
installed.
Repair the printer software.
See
Software section
.
The machine is
malfunctioning.
Check the display message
on the control panel to see if
the machine is indicating a
system error. Contact a
service representative.
The document size is
so big that the hard
disk space of the
computer is not
enough to access the
print job.
Get more hard disk space
and print the document
again.
The
machine
selects print
materials
from the
wrong
paper
source.
The paper option that
was selected in the
machine properties
may be incorrect.
For many software
applications, the paper
source selection is found
under the Paper tab within
the printer properties. Select
the correct paper source.
See the printer driver help
screen.
A print job
is extremely
slow.
The job may be very
complex.
Reduce the complexity of the
page or try adjusting the print
quality settings such as
adjusting the resolution.
You may have printed
a high density
document which
consumes a lot of
toner.
It usually takes more time
than usual to print this kind of
job. Be patient and wait.
Half the
page is
blank.
The page orientation
setting may be
incorrect.
Change the page orientation
in your application. See the
printer driver help screen.
The paper size and
the paper size
settings do not
match.
Ensure that the paper size in
the printer driver settings
matches the paper in the
tray.
Or, ensure that the paper
size in the printer driver
settings matches the paper
selection in the software
application settings you use.
Condition Possible cause Suggested solutions
The
machine
prints, but
the text is
wrong,
garbled, or
incomplete.
The printer cable is
loose or defective.
Disconnect the printer cable
and reconnect. Try a print job
that you have already printed
successfully. If possible,
attach the cable and the
machine to another computer
and try a print job that you
know works. Finally, try a
new printer cable.
The wrong printer
driver was selected.
Check the application’s
printer selection menu to
ensure that your machine is
selected.
The software
application is
malfunctioning.
Try printing a job from
another application.
The operating system
is malfunctioning.
Exit Windows and reboot the
computer. Turn the machine
off and then back on again.
Pages print,
but they are
blank.
The toner cartridge is
defective or out of
toner.
Redistribute the toner, if
necessary.
If necessary, replace the
toner cartridge.
The file may have
blank pages.
Check the file to ensure that
it does not contain blank
pages.
Some parts, such as
the controller or the
board, may be
defective.
Contact a service
representative.
PDF file
does not
print
correctly-
some parts
are missing
in the
graphics,
text or
illustrations.
Incompatibility
between the PDF file
and the Acrobat
products.
Printing the PDF file as an
image may enable the file to
print. Turn on
Print As Image
from the Acrobat printing
options.
Note: It will take longer to
print when you print a PDF
file as an image.
The print
quality of
photos is
not good.
Images are
not clear.
The resolution is set
to Normal or Draft.
Change the resolution to
Best in the machine
properties window and then
try printing again.
The resolution of the
photo is very low.
Reduce the photo size. If you
increase the photo size in the
software application, the
resolution will be reduced.
Condition Possible cause Suggested solutions
7.6 <
Troubleshooting>
Printing quality problems
If the inside of the machine is dirty or paper has been loaded improperly,
you may notice a reduction in print quality. See the table below to clear
the problem.
You r
machine
has an odd
smell
during initial
use.
The oil used to
protect the fuser is
evaporating.
After printing about 100 color
pages, there will be no more
smell. It is a temporary issue.
Condition Suggested solutions
Light or faded print
If a vertical white streak or faded area appears
on the page:
• The toner supply is low. You may be able to
temporarily extend the toner cartridge life. If
this does not improve the print quality, install
a new toner cartridge.
• The paper may not meet paper
specifications; for example, the paper may
be too moist or rough. (See "Specifications
on print media" on page 4.2.)
• If the entire page is light, the print resolution
setting is too low or the toner save mode is
on. Adjust the print resolution and turn the
toner save mode off. See the help screen of
the printer driver and refer to Software
section, respectively.
• A combination of faded or smeared defects
may indicate that the toner cartridge needs
cleaning. Contact a service representative.
• The surface of the LSU part inside the
machine may be dirty. Clean the LSU,
contact a service representative.
Toner specks
• The paper may not meet specifications; for
example, the paper may be too moist or
rough. (See "Specifications on print
media" on page 4.2.)
• The paper transfer belt may be dirty. Clean
the inside of your machine. Contact a
service representative.
• The paper path may need cleaning. Contact
a service representative.
Condition Possible cause Suggested solutions
Dropouts
If faded areas, generally rounded, or broken
texts or lines occur randomly on the page:
• A single sheet of paper may be defective.
Try reprinting the job.
• The moisture content of the paper is uneven
or the paper has moist spots on its surface.
Try a different brand of paper. (See
"Specifications on print media" on page 4.2.)
• The paper lot is bad. The manufacturing
processes can cause some areas to reject
toner. Try a different kind or brand of paper.
•
Change the printer option and try again. Go to
printer properties, click
Paper
tab, and set paper
type to
Thick
. Refer to the
Software Section
for details.
• Increase the level of the contrast of each
color. To adjust the color contrast, click Start
>Programs or All Programs > your printer
driver name > Smart Panel and select
Printer Setting > Graphic > Color and
then click the Color Adjustment button.
After Manual Color Adjustment window
opens, move the scroll bar to the right
direction. When finished, click Apply and
then exit Smart Panel.
• If these steps do not correct the problem,
contact a service representative.
White Spots White spots appear on the page:
• The paper is too rough and a lot of dirt from
the paper falls to the inner devices within
the machine, which means the transfer belt
may be dirty. Clean the inside of your
machine. Contact a service representative.
• The paper path may need cleaning. Contact
a service representative.
Vertical lines
If black vertical streaks appear on the page:
• The toner cartridge has probably been
scratched. Remove the toner cartridge and
install a new one.
If white vertical streaks appear on the page:
• Clean the inside of the machine. Contact a
service representative to clean the inside of
the machine.
Condition Suggested solutions
7.7 <
Troubleshooting>
Color or Black
background
If the amount of background shading becomes
unacceptable:
• Change to a lighter weight paper. (See
"Specifications on print media" on page 4.2.)
• Check the environmental conditions: very
dry conditions (low humidity) or a high level
of humidity (higher than 80% RH) can
increase the amount of background
shading.
• Remove the old toner cartridge, and then
install a new one. (See "Replacing the toner
cartridge" on page 6.4.)
Toner smear
• Clean the inside of the machine. Contact a
service representative to clean the inside of
the machine.
• Check the paper type and quality. (See
"Specifications on print media" on page 4.2.)
• Remove the paper transfer belt, and then
install a new one. (See "Replacing the toner
cartridge" on page 6.4.)
Vertical repetitive
defects
If marks repeatedly appear on the printed side
of the page at even intervals:
• Clean the inside of the machine. Contact a
service representative to clean the inside of
the machine. After cleaning the inside of the
machine, if you still have the same
problems, install a new toner cartridge of the
problem color. See "Replacing the toner
cartridge" on page 6.4.
• Parts of the machine may have toner on
them. If the defects occur on the back of the
page, the problem will likely correct itself
after a few more pages.
• The fusing assembly may be damaged.
Contact a service representative.
Condition Suggested solutions
Background scatter
Background scatter results from bits of toner
randomly distributed on the printed page.
• The paper may be too damp. Try printing
with a different batch of paper. Do not open
packages of paper until necessary so that
the paper does not absorb too much
moisture.
• If background scatter occurs on an
envelope, change the printing layout to
avoid printing over areas that have
overlapping seams on the reverse side.
Printing on seams can cause problems.
• If background scatter covers the entire
surface area of a printed page, adjust the
print resolution through your software
application or in printer properties.
Misformed
characters
• If characters are improperly formed and
producing hollow images, the paper stock
may be too slick. Try different paper. (See
"Specifications on print media" on page 4.2.)
• If characters are improperly formed and
producing a wavy effect, the scanner unit
may need service. Contact a service
representative.
Page skew
• Ensure that the paper is loaded properly.
• Check the paper type and quality. (See
"Specifications on print media" on page 4.2.)
• Ensure that the paper or other material is
loaded correctly and the guides are not too
tight or too loose against the paper stack.
Curl or wave
• Ensure that the paper is loaded properly.
• Check the paper type and quality. Both high
temperature and humidity can cause paper
curl. (See "Specifications on print media" on
page 4.2.)
• Turn the stack of paper over in the tray. Also
try rotating the paper 180° in the tray.
Condition Suggested solutions
7.8 <
Troubleshooting>
Wrinkles or creases
• Ensure that the paper is loaded properly.
• Check the paper type and quality. (See
"Specifications on print media" on page 4.2.)
• Turn the stack of paper over in the tray. Also
try rotating the paper 180° in the tray.
Back of printouts
are dirty
Check for leaking toner. Clean the inside of
the machine. Contact a service
representative.
Black pages
• The toner cartridge may not be installed
properly. Remove the cartridge and reinsert
it.
• The toner cartridge may be defective and
need replacing. Remove the toner cartridge
and install a new one. (See "Replacing the
toner cartridge" on page 6.4.)
• The machine may require repair. Contact a
service representative.
Loose toner
• Clean the inside of the machine. Contact a
service representative to clean the inside of
the machine. After cleaning the inside of the
machine, if you still have the same
problems, contact a service representative.
• Check the paper type and quality. (See
"Specifications on print media" on page 4.2.)
• Remove the toner cartridge, and then install
a new one. (See "Replacing the toner
cartridge" on page 6.4.)
• If the problem persists, the machine may
require repair. Contact a service
representative.
Condition Suggested solutions
Common Windows problems
Character Voids
Character voids are white areas within parts of
characters that should be solid black:
• You may be printing on the wrong surface of
the paper. Remove the paper and turn it
around.
• The paper may not meet paper
specifications. (See "Specifications on print
media" on page 4.2.)
Horizontal stripes
If horizontally aligned black streaks or smears
appear:
• The toner cartridge may be installed
improperly. Remove the cartridge and
reinsert it.
• The toner cartridge may be defective.
Remove the toner cartridge and install a
new one. (See "Replacing the toner
cartridge" on page 6.4.)
• If the problem persists, the machine may
require repair. Contact a service
representative.
Curl
If the printed paper is curled or paper does not
feed into the machine:
• Turn the stack of paper over in the tray. Also
try rotating the paper 180° in the tray.
•
Change the printer option and try again. Go to
printer properties, click
Paper
tab, and set paper
type to
Thin
. Refer to the
Software Section
for
details.
An unknown image
repetitively appears
on the next few
sheets or loose
toner, light print, or
contamination
occurs.
You machine is probably being used at an
altitude of 1,000 m (3,281 ft) or above. The
high altitude may affect the print quality from
loose toner or light imaging. You can set this
option through Printer Settings Utility or the
Printer Tab in printer driver’s properties. See
"Altitude adjustment" on page 3.4.
Condition Suggested solutions
“File in Use”
message appears
during installation.
Exit all software applications. Remove all
software from the StartUp Group, then restart
Windows. Reinstall the printer driver.
“Error Writing to
LPTx” message
appears.
• Ensure that the cables are connected
correctly and the machine is on.
• If bi-directional communication is not turned
on in the driver, it will also cause this
message.
Condition Suggested solutions