Samsung Electronics Co SCX4216F Multi-Function Printer User Manual 4x16Series

Samsung Electronics Co Ltd Multi-Function Printer 4x16Series

Contents

Users Manual 2

5PRINTING
This chapter explains how to print your documents in
Windows and how to use the print settings.
This chapter includes:
• Printing a Document
• Setting Paper Properties
• Printing Multiple Pages on One Sheet of Paper
(N-Up Printing)
• Printing a Reduced or Enlarged Document
• Fitting Your Document to a Selected Paper Size
• Printing Posters
• Using Watermarks
• Using Overlays
• Setting Graphic Properties
• Setting Up the Locally Shared Printer
P
RINTING
5.2
Printing a Document
The following procedure describes the general steps required for
printing from various Windows applications. The exact steps for
printing a document may vary depending on the application
program you are using. Refer to your software application’s
User’s Guide for the exact printing procedure.
NOTE:
For detailed information about printing from a Macintosh
computer, see Appendix A.
1
Open the document you want to print.
2
Select Print from the File menu.
The Print window is displayed. It may look slightly different
depending on your application.
The basic print settings are selected within the Print
window. These settings include the number of copies and
print range.
3
To take advantage of the printer features provided by your
machine, click Properties in the application’s print window
and go to Step 4.
If you see Setup, Printer or Options, click that button
instead. Then click Properties in the next screen.
Make sure that your
machine is selected.
➐☎Windows 98
P
RINTING
5.3
5
4
Now you see the Samsung SCX-4x16 Series Properties
window, which allows you to access all of information you
will need when using your machine.
The Layout tab is first displayed.
If necessary, select the Orientation option.
The
Orientation
option allows you to select the direction in
which information is printed on a page.
•Portrait
prints across the width of the page, letter style.
•Landscape
prints across the length of the page,
spreadsheet style.
•
If you want to rotate the page in 180 degrees, select
Rotate
180 Degrees
.
5
From the Paper tab, select the paper source, size and type.
For further details, see page 5.7.
The preview image
shows the sample page
with the settings you
currently specified.
➐
☎
Landscape ➐
☎
Portrait
P
RINTING
5.4
6
If necessary, you can set in what sequence the pages will be
printed from the Extra tab. Select the required print order
from the Print Order drop-down list.
•Normal: Your machine prints in normal order.
•Reverse All Pages: Your machine prints all pages in
reversed order. This setting is helpful when you are using
the rear output slot.
•Print Odd Pages: Your machine prints only the odd
pages of the document.
•Print Even Pages
: Your machine prints only the even
pages of the document.
7
Click other tabs on the top of the Samsung SCX-4x16 Series
Properties window to access other features, if needed.
8
When you finish setting the properties, click OK until the
Print window is displayed.
9
Click OK to start printing.
Notes:
•Most Windows applications will override settings you specified in
the printer driver. Change all of the print settings available in the
software application first, and change any remaining settings
using the printer driver.
•The settings you change remain in effect only while you are
using the current program. To make your changes permanent,
make them in the
Printers
folder. Follow these steps:
1. Click the Windows Start menu.
2. For Windows 95/98/Me/NT 4.0/2000, select Settings and
then Printers.
For Windows XP, select
Printers and Faxes
.
3. Select the Samsung SCX-4x16 Series printer.
4. Click the right mouse button on the printer icon and:
•For Window 95/98/Me, select Properties.
•For Windows 2000/XP, select Print Setup or select
Properties and click Printing Preferences.
•For Windows NT 4.0, select Document Default.
5. Change the settings on each tab and click OK.
P
RINTING
5.5
5
Canceling a Print Job
There are two ways to cancel a print job:
To stop a print job from the control panel:
Press the Stop/Clear button.
Your machine will finish printing the
page that is moving through the
machine and delete the rest of the
print job. Pressing the button cancels
only the current job. If more than one
print job is in the machine’s memory,
you need to press the button once for
each job.
To stop a print job from the Printers folder:
1
From the Windows Start menu, select Settings.
2
Select Printers to open the Printers window and
double-click the Samsung SCX-4x16 Series icon.
3
From the Document menu, select Cancel Printing
(Windows 9x/Me) or Cancel (Windows NT 4.0/2000/XP).
NOTE:
You can access this window simply by double-clicking the
printer icon at the bottom right corner of the Windows desktop.
➐☎Windows 98
P
RINTING
5.6
Using a Favorite Setting
The Favorites option, which is visible on each properties tab,
allows you to save the current properties settings for future use.
To save a Favorites item:
1
Change the settings on each tab, as needed.
2
Enter a name for the item in the Favorites input box.
3
Click Save.
To use a saved setting, select it from the Favorites drop-down
list.
To delete a favorite setting item, select it from the list and click
Delete.
You can also restore the printer driver’s default settings by
selecting <Printer Default> from the list.
Using Help
Your machine has a help screen that can be activated by the
Help button in the printer’s properties window. These help
screens give detailed information about the printer features
provided by the printer driver.
You can also click from the upper right hand corner, and then
click on any setting.
P
RINTING
5.7
5
Setting Paper Properties
Use the following options to set the paper handling needs when
you access the printer properties. See page 5.2 for more
information about accessing printer properties.
Click the Paper tab to access many paper properties.
Property Description
Copies Copies
allows you to choose the number of
copies to be printed. You can enter up to 999.
Size
The
Size
option allows you to choose the size
of paper loaded in the tray.
If the required size is not listed in the
Size
box, click
Add Custom
. When the Custom
Page Size window appears, set the paper size
and click
Ok
. The size setting appears in the
Size list so that you can select it.
1
2
3
4
1
2
Enter the custom
name you want to
use.
Enter the paper
size.
P
RINTING
5.8
Printing Multiple Pages on One
Sheet of Paper (N-Up Printing)
You can select the number of pages to print on a single sheet of
paper. To print more than one page per sheet, the pages will
appear decreased in size and arranged on the sheet. You can
print up to 16 pages on one sheet.
1
To change the print settings from your software application,
access the printer properties. See page 5.2.
2
From the Layout tab, choose Multiple Pages per Side in
the Type drop-down list.
Source
Make sure that
Source
is set to the
corresponding paper tray.
The
Manual Feed
source is used when
printing to special materials. You need to load
one sheet at a time into the Bypass Tray. See
page 3.8.
If the paper source is set to
Auto Select
,
the machine automatically picks up print
materials according to the following order:
the Bypass tray and the paper tray.
Type
Make sure that
Type
is set to
Printer
Default
. If you load a different type of print
material, select the corresponding paper
type. For more information on print
materials, refer to Chapter 3, "Paper
Handling."
Property Description
3
4
1 2
3 4
P
RINTING
5.9
5
3
Select the number of pages you want to print per sheet
(1, 2, 4, 9 or 16) in the Pages per Side drop-down list.
4
Select the page order in the Page Order drop-down list, if
necessary.
Check Print Page Border to print a border around each
page on the sheet. Print Page Border is enabled only, if
the pages per sheet is 2, 4, 9 or 16.
5
Click the Paper tab and select the paper source, size and
type.
6
Click OK and print the document.
Right, Then
Down
1
3
2
4
1
2
3
4
2
4
1
3
3
4
1
2
Down, Then
Right
Left, Then
Down
Down, Then
Left
P
RINTING
5.10
Printing a Reduced or Enlarged
Document
You can scale your print job on a page.
1
When you change the print settings from your software
application, access the printer properties. See page 5.2.
2
From the Layout tab, select Reduce/Enlarge in the Type
drop-down list.
3
Enter the desired scaling rate in the Persentage input box.
You can also click the ➐☎or ❷ button.
4
Click the Paper tab and select the paper source, size and
type.
5
Click OK and print the document.
P
RINTING
5.11
5
Fitting Your Document to a Selected
Paper Size
You can scale your print job to any selected paper size
regardless of the digital document size. This can be useful when
you want to check fine details on a small document.
1
When you change the print settings from your software
application, access the printer properties. See page 5.2.
2
From the Layout tab, select Fit to Page in the Type
drop-down list.
3
Select the correct size from the Target Paper drop-down
list.
4
Click the Paper tab and select the paper source, size and
type.
5
Click OK and print the document.
A
P
RINTING
5.12
Printing Posters
You can print a single-page document onto 4, 9 or 16 sheets of
paper, for the purpose of pasting the sheets together to form
one poster-size document.
1
When you change the print settings from your software
application, access the printer properties. See page
page 5.2.
2
From the Layout tab, select Poster in the Type drop-down
list.
3
Configure the poster option:
You can select the page layout from 2x2, 3x3 or 4x4. If you
select 2x2, the output will be automatically stretched to
cover 4 physical pages.
➐☎2 x 2 ➐☎3 x 3
P
RINTING
5.13
5
Specify an overlap in millimeters or inches to make it easier
to reconstruct the resulting poster.
4
Click the Paper tab and select the paper source, size and
type.
5
Click OK and print the document. You can complete the
poster by reconstructing the results.
Using Watermarks
The Watermark option allows you to print text over an existing
document. For example, you may want to have large gray letters
reading “DRAFT” or “CONFIDENTIAL” printed diagonally across
the first page or all pages of a document.
There are several predefined watermarks that come with your
machine, and they can be modified or you can add new ones to
the list.
Using an Existing Watermark
1
When you change the print settings from your software
application, access the printer properties. See page 5.2.
2
Click the Extras tab and select a watermark in the
Watermark drop-down list. You will see the selected
watermark in the preview image.
0.1 inches
0.1 inches
Preview
image
P
RINTING
5.14
3
Click Ok and start printing.
Creating a Watermark
1
When you change the print settings from your software
application, access the printer properties. See page 5.2.
2
Click the Extras tab and click the Edit button in the
Watermark section. The Edit Watermarks window appears.
3
Enter the text message you want to print in the
Watermark Message box.
The message will be displayed in the preview window. The
preview image is provided so that you can see how the
watermark will appear on the printed page.
If the First Page Only box is checked, the watermark will
be printed on the
first page
only
.
4
Select the desired watermark options.
You can select the font name, style and size and grayscale
level from the Font Attributes section and set the angle of
the watermark from the Message Angle section.
5
Click Add to add a new watermark to the list.
6
When you finish creating, click Ok and start printing.
To stop printing the watermark, select <No Watermark> in the
Watermark drop-down list.
P
RINTING
5.15
5
Editing a Watermark
1
When you change the print settings from your software
application, access the printer properties. See page 5.2.
2
Click the Extras tab and click the Edit button in the
Watermark section. The Edit Watermarks window appears.
3
Select the watermark you want to edit in the Current
Watermarks list, and change the watermark message and
the options. Refer to “Creating a Watermark” on page 5.14.
4
Click Update to save the changes.
5
Click Ok.
Deleting a Watermark
1
When you change the print settings from your software
application, access the printer properties. See page 5.2.
2
From the Extras tab, click the Edit button in the
Watermark section. The Edit Watermarks window appears.
3
Select the watermark you want to delete in the Current
Watermarks list and click Delete.
4
Click Ok.
P
RINTING
5.16
Using Overlays
What is an Overlay?
An overlay is text and/or images stored in the computer hard
disk drive (HDD) as a special file format that can be printed on
any document. Overlays are often used to take the place of
preprinted forms and letterhead paper. Rather than using
preprinted letterhead, you can create an overlay containing the
exact same information that is currently on your letterhead. To
print a letter with your company’s letterhead, you do not need
to load preprinted letterhead paper in the machine. You need
only tell the machine to print the letterhead overlay on your
document.
Creating a New Page Overlay
To use a page overlay, you must create a new page overlay
containing your logo or image.
1
Create or open a document containing text or an image for
use in a new page overlay. Position the items exactly as you
wish them to appear when printed as an overlay. If needed,
save the file for later use.
2
When you change the print settings from your software
application, access the printer properties. See page 5.2.
3
Click the Extras tab and click Edit button in the Overlay
section.
WORLD BEST
Dear ABC
Regards
WORLD BEST
P
RINTING
5.17
5
4
In the Edit Overlays window, click Create Overlay.
5
In the Create Overlay window, type a name of up to eight
characters in the File name box. Select the destination
path, if necessary. (The default is C:\Formover).
6
Click Save. You can see the name in Overlay List.
7
Click OK or Yes until you complete creating.
The file is not printed out. Instead it will be stored on your
computer HDD disk.
NOTE:
The overlay document size must be the same as
documents you will print with the overlay. Do not create an overlay
with a watermark.
P
RINTING
5.18
Using a Page Overlay
After an overlay has been created, it is ready to be printed with
your document. To print an overlay with a document:
1
Create or open the document you want to print.
2
When you change the print settings from your software
application, access the printer properties. See page 5.2.
3
Click the Extras tab.
4
Select the overlay you want to print from the Overlay
drop-down list box.
5
If the desired overlay file does not appear in the Overlay
list, click the Edit button and Load Overlay, and select the
overlay file.
If you have stored the overlay file you want to use into an
external source, you can also load the file when you access
this Load Overlay window.
After you select the file, click Open. The file is now shown
in the Overlay List box and is available for printing. Select
the overlay from the Overlay List box.
P
RINTING
5.19
5
6
If necessary, click Confirm Page Overlay When Printing.
If this box is checked, a message window will appear each
time you submit a document for printing, asking you to
confirm your wish to print an overlay on your document.
Answering Yes to the window means that the selected
overlay will be printed with your document. Answering No
to the window cancels overlay printing.
If this box is empty and an overlay has been selected, the
overlay will be automatically printed with your document.
7
Click OK or Yes until the printing starts.
The selected overlay will be downloaded with your print job
and printed on your document.
Note: The resolution of the overlay document must be the same
as that of the document you will print with the overlay.
Deleting a Page Overlay
You can delete page overlays that are no longer used.
1
In the printer properties window, click the Extras tab.
2
Click Edit in the Overlay section.
3
Select the overlay you want to delete from the Overlay
List box.
4
Click Delete Overlay.
5
Click OK until you exit the Print window.
P
RINTING
5.20
Setting Graphic Properties
Use the following graphic options to adjust the print quality for
your specific printing needs. See page 5.2 for more information
about accessing printer properties.
Click the Graphics tab to display the properties shown below.
Property Description
Resolution
You can select the printing resolution by
choosing from 600 dpi (Normal) or
300 dpi (Draft). The higher the setting,
the sharper the clarity of printed
characters and graphics. Higher settings
may increase time it takes to print a
document.
Toner Save
Selecting this option will extend the life of
your toner cartridge and reduce your cost
per page without a significant reduction in
the print quality.
•
Printer Setting
: If you select this
option, the Toner Save feature is
determined by the setting you’ve made on
the control panel of the printer.
•
On
: Select this option to allow the printer
to use less toner on each page.
•
Off
: If you do not need to save toner to
print a document, select this option.
1
3
2
1
2
P
RINTING
5.21
5
Advanced
Options
You can set advanced settings by clicking
the
Advanced Options
button.
Property Description
3
Darkness
Use this option to lighten or darken the
image appearance in your print.
•
Normal
: This setting is for normal
documents.
•
Light
: This setting is for bolder line
widths or darker gray-scale images.
•
Dark
: This setting is for finer line width,
higher definition in graphics and lighter
gray-scale images.
When the
Darken Text
option is checked,
all text in your document is allowed to print
darker than a normal document.
Print All Text Black
When the
Print All Text Black
option is
checked, all text in your document is allowed
to print solid black, regardless of the color it
appears on the screen. When it is not
checked, colored text is allowed to print in
shades of gray.
P
RINTING
5.22
Setting Up the Locally Shared Printer
You can connect the machine directly to a selected computer,
which is called “host computer,” on the network. Your machine
can be shared by other users on the network through a Windows
9x, Me, 2000, XP or NT 4.0 network printer connection.
In Windows 9x/Me
Setting Up the Host Computer
1
Start Windows.
2
From the Start menu, select Control Panel and
double-click on the Network icon.
3
Check the File and Print Sharing box and click OK.
Advanced
Options
(continued)
Property Description
3
True Type Options
This option determines what the driver tells
the machine about how to image the text in
your document. Select the appropriate
setting according to the status of your
document.
•
Download as Bit Image
: When this
option is selected, the driver will download
the font data as bitmap images.
Documents with complicated fonts, such as
Korean or Chinese, or various types of
fonts will print faster in this setting.
•
Print as Graphics
: When this option is
selected, the driver will download any fonts
as graphics. When printing documents with
high graphic content and relatively few
TrueType fonts, printing performance
(speed) may be enhanced in this setting.
P
RINTING
5.23
5
4
Click Start and select Printers from Settings. Double-click
your printer name.
5
Select Properties in the Printer menu.
6
Click the Sharing tab and check the Shared As box. Fill in
the Shared Name field and then click OK.
Setting Up the Client Computer
1
Right-click Start and select Explorer.
2
Open your network folder in the left column.
3
Right-click the shared name and select Capture Printer
Port.
4
Select the port you want, check the Reconnect at log on
box and then click OK.
5
From the Start menu, select Settings and then Printers.
6
Double-click your printer icon.
7
From the Printer menu, select Properties.
8
From the Details tab, select the printer port and click OK.
In Windows NT 4.0/2000/XP
Setting Up the Host Computer
1
Start Windows.
2
For Windows NT 4.0/2000, from the Start menu, select
Settings and then Printers.
For Windows XP, from the Start menu, select Printers and
Faxes.
3
Double-click your printer icon.
4
From the Printer menu, select Sharing.
P
RINTING
5.24
5
For Windows NT 4.0, check the Shared box.
For Windows 2000, check the Shared As box.
For Windows XP, check the Share this printer box.
6
For Windows NT 4.0, fill in the Share Name field and click
OK.
For Windows 2000/XP, fill in the Shared Name field and
click OK.
Setting Up the Client Computer
1
Right-click Start and select Explorer.
2
Open your network folder in the left column.
3
Click the shared name.
4
For Windows NT 4.0/2000, from the Start menu, select
Settings and Printers.
For Windows XP, from the Start menu, select Printers and
Faxes.
5
Double-click your printer icon.
6
From the Printer menu, select Properties.
7
Press the Ports tab and click Add Port.
8
Select Local Port and click New Port.
9
Fill in the Enter a port name field and enter the shared
name.
10
Click OK and click Close.
11
For Windows NT 4.0, click OK.
For Windows 2000/XP, click Apply and click OK.
6SCANNING
Scanning with your machine lets you turn pictures and text
into digital files on your computer. Then you can fax or
e-mail the files, display them on your web site or use them
to create projects that you can print using Samsung
SmarThru software.
This chapter includes:
• Scanning Basics
• Scanning Using the Samsung SmarThru
• Scanning Process with TWAIN-enabled Software
S
CANNING
6.2
Scanning Basics
Your machine offers two ways to begin scanning:
• From the Samsung SmarThru software: Launch Samsung
SmarThru and open the Scan Wizard to begin scanning. See
below.
•From TWAIN-compliant software: You can use other software
including Adobe PhotoDeluxe and Adobe Photoshop. See
page 6.5.
NOTES:
•To scan with your machine, you must install the MFP driver.
•Scanning is done through the same LPT or USB port currently
assigned for your printer port.
Scanning Using the Samsung
SmarThru
Samsung SmarThru is the accompanying software for your
machine. With the SmarThru, scanning becomes a pleasure.
Follow these steps to start scanning using the SmarThru:
1
Make sure that your machine and computer are turned on
and properly connected to each other.
2
Place a single document face down on the document glass
then close the cover. For further details, see page 4.2.
OR
Load the document(s) to be scanned face up into the ADF
(Automatic Document Feeder). For further details, see
page 4.4.
S
CANNING
6.3
6
3
Once you have installed Samsung software, you see the
SmarThru icon on the desktop window. Double-click the
SmarThru 3 icon.
The SmarThru 3 window opens.
4
To open the Scan Wizard, click the Scan Wizard icon in the
plugin bar on the left of the SmarThru 3 window.
Double-click this icon.
Scan Wizard
icon.
S
CANNING
6.4
The Scan Wizard lets you use the following services:
•Scan
Lets you scan the original documents and save them in
the Image Manager of the Samsung SmarThru system.
The Image Manager is an image database manager and
image editor program.
•Copy
Lets you use your machine to produce professional quality
copies. You can adjust the image size and select advanced
settings.
•Scan to Email
Lets you scan the original documents and then launches a
default mail program of your system, such as Microsoft
Outlook Express, so that you can send the scanned image
attached to a new mail. To send e-mail using the Samsung
SmarThru system, you need to enable the Internet Gate
and configure an e-mail account in SmarThru
Configuration. Refer to the SmarThru User’s Guide.
•Scan to FAX
Lets you scan the original documents and then launches a
New Fax form which helps you to send them as a fax
image. This service is available only when you enable and
configure the Fax Gate in SmarThru Configuration. Refer
to the SmarThru User’s Guide.
•Scan to WEB
Lets you scan the original documents for further
publishing to the Web.
•Scan to OCR
Lets you scan the original documents and pass them to
the OCR program. OCR (Optical Character Recognition) is
the process of converting a scanned image into text that
you can edit in a word processing program. After you scan
your document, the software processes or “recognizes” it.
Then you can change it and either save the file or open it
in any word processing program on your computer.
5
Click the desired service icon.
S
CANNING
6.5
6
6
The Samsung Scan Manager opens for the selected service.
Adjust the scan settings. You can use the Help button to
receive on-line help.
7
To start scanning, click Scan.
For more information, please refer to the SmarThru User’s
Guide which came with your machine.
NOTE:
If you want to cancel the scan job, press the Stop/Clear
button on the control panel.
Scanning Process with TWAIN-
enabled Software
If you want to scan documents using other software, you will
need to use TWAIN-compliant software, such as Adobe
PhotoDeluxe or Adobe Photoshop. The first time you scan with
your machine, select it as your TWAIN source in the application
you use.
The basic scanning process involves a number of steps:
• Place your photograph or page on the document glass.
• Open an application, such as PhotoDeluxe or Photoshop.
• Open the TWAIN window and set the scan options.
• Scan and save your scanned image.
You need to follow the program’s instructions for acquiring an
image. Please refer to the application’s User’s Guide.
S
CANNING
6.6
M
EMO
7MAINTENANCE
This chapter provides information for maintaining the toner
cartridge and your machine.
This chapter includes:
• Clearing the Memory
• Cleaning Your Machine
• Maintaining the Toner Cartridge
• Consumables and Replacement Parts
M
AINTENANCE
7.2
Clearing the Memory
You can selectively clear information stored in your machine’s
memory.
1
Press Menu on the control panel until “Maintenance”
appears on the top line of the display.
2
Press the scroll button (
➛
or
❿
) until you see “Clear
Memory” on the bottom line and press Enter.
The first available menu item, “Paper Setting,” displays on
the bottom line.
3
Press the scroll button (
➛
or
❿
) until you see the item you
want to clear.
•Paper Setting: Restores all of the Paper Setting options to
the factory default.
•Copy Setup: Restores all of the Copy Setup options to the
factory default.
•Fax Setup: (only for SCX-4216F) Restores all of the Fax
Setup options to the factory default.
•Fax Feature: (only for SCX-4216F) Cancels all of the
scheduled fax jobs in the machine’s memory.
• Advanced Fax: (only for SCX-4216F) Restores all of the
Advanced Fax setting options to the factory default.
•Sent Report: (only for SCX-4216F) Clears all of records of
your faxes sent.
•RCV Report: (only for SCX-4216F) Clears all of records of
your faxes received.
• Phone Book: (only for SCX-4216F) Clears the speed dial
or group dial numbers stored in the memory.
4
Press Enter. The selected memory is cleared and the
display asks you to continue clearing the next item.
5
Repeat steps 2 and 3 to clear another item.
OR
To return to the standby mode, press Stop/Clear.
M
AINTENANCE
7.3
7
Cleaning Your Machine
To maintain the print quality, follow the cleaning procedures
below each time the toner cartridge is replaced or if print quality
problems occur.
CAUTIONS:
•Do not pour or spray water directly onto any part of your
machine.
•Do not use ammonia-based cleaners or volatile solvents, such as
thinner, on or around the machine. These can damage the
machine.
•While cleaning the inside of the machine, be careful not to touch
the transfer roller, which is located underneath the toner
cartridge. Oil from your fingers can cause print quality problems.
Cleaning the Outside
Wipe the outside surface of the machine with a soft, clean and
lint-free cloth. You can dampen the cloth slightly with water, but
be careful not to be let any water drip onto the machine or the
inside of it.
Cleaning the Inside
During the printing process, paper, toner and dust particles can
accumulate inside the machine. This buildup can cause print
quality problems, such as toner specks or smearing. Cleaning
the inside of the machine will clear or reduce these problems.
1
Turn the machine off and unplug the power cord. Wait for
the machine to cool down.
2
Open the front cover and pull the toner cartridge out, lightly
pushing it down.
M
AINTENANCE
7.4
3
With a dry and lint-free cloth, wipe away any dust and
spilled toner from the toner cartridge area and the toner
cartridge cavity.
CAUTION
: To prevent damage to the toner cartridge, do not
expose it to light for more than a few minute. Cover it with a piece
of paper, if necessary. Do not touch the black transfer roller inside
the machine.
4
Reinsert the toner cartridge and close the cover.
5
Plug in the power cord and turn the machine on.
Cleaning the Scan Unit
Keeping the scan unit clean helps ensure the best possible
copies. We suggest that you clean the scan unit at the start of
each day and during the day, as needed.
1
Slightly dampen a soft lint-free cloth or paper towel with
water.
2
Open the document cover.
M
AINTENANCE
7.5
7
3
Wipe the surface of the document glass and ADF glass
(for SCX-4116/4216F) until it is clean and dry.
4
Wipe the underside of the white document cover and white
sheet (for SCX-4116/4216F) until it is clean and dry.
5
Close the document cover.
Maintaining the Toner Cartridge
Toner cartridge storage
To get the most from the toner cartridge, keep the following
guidelines in mind:
• Do not remove the toner cartridge from its package until
ready for use.
• Do not refill the toner cartridge. The machine warranty
does not cover damage caused by using a refilled
cartridge.
• Store toner cartridges in the same environment as your
machine.
•To prevent damage to the toner cartridge, do not expose it to
light for more than a few minute.
Document
cover
Document glass
White sheet
ADF glass
M
AINTENANCE
7.6
Saving toner
To save toner, press the Toner Save button on the printer
control panel; see page 1.19. The button backlight will be lit.
Using this feature will extend the life of the toner cartridge and
reduce your cost per page, but it will reduce the print quality.
Expected Cartridge Life
The life of the toner cartridge depends on the amount of toner
that print jobs require. When printing text at IDC 5% coverage,
a new toner cartridge lasts an average of 3,000 pages. (The
original toner cartridge supplied with the printer lasts an
average of 1,000 pages.) The actual number may be different
depending on the print density of the page you print. If you print
a lot of graphics, you may need to change the cartridge more
often.
Redistributing Toner
When the toner cartridge is near the end of its life, white streaks
or light print will occur. The LCD displays the warning message
“Toner Low.” You can temporarily reestablish the print quality by
redistributing the remaining toner in the cartridge.
1
Open the front cover.
2
Pull the toner cartridge out and gently shake the cartridge
to distribute the toner evenly inside the cartridge.
M
AINTENANCE
7.7
7
NOTE:
If the toner gets on your clothing, wipe it off with a dry
cloth and wash clothing in cold water. Hot water sets the toner into
fabric.
3
Reinstall the cartridge and close the front cover.
Replacing the Toner Cartridge
If the toner eventually runs out, only blank pages will print when
a print job is sent or when a fax is received. At this stage, the
toner cartridge needs to be replaced. The display shows the
warning message, “Toner Empty” and the indicator on the
control panel turns on.
1
Open the front cover.
2
Lightly pushing the used cartridge down, pull it out.
M
AINTENANCE
7.8
NOTE:
Help the environment by recycling your used toner
cartridge. Refer to the recycling brochure packed with the toner
cartridge for details.
3
Unpack the new toner cartridge and gently shake it
horizontally four or five times to distribute the toner evenly
inside the cartridge.
Save the box and the cover for shipping.
4
Slide the new toner cartridge in until it locks into place.
5
Close the front cover.
M
AINTENANCE
7.9
7
Setting the Notify Toner Option
(For SCX-4216F)
If you have set the Notify Toner menu option to “On”, your
machine automatically sends a fax to your service company or
the dealer to notify them that your machine requires a new
toner cartridge when the toner cartridge needs to be replaced.
The fax number is preset by your dealer when you bought your
machine.
1
Press Menu on the control panel until “Maintenance”
appears on the top line of the display. The first available
menu item, “Clean Drum,” displays on the bottom line.
2
Press the scroll button (
➛
or
❿
) to display “Notify Toner” on
the bottom line and press Enter.
3
Press
the scroll button (
➛
or
❿
)
to change the setting.
Select “On” to enable this feature. Selecting “Off” disables
this feature.
4
Press Enter to save the selection.
Cleaning the Drum
If there are streaks or spots on your print, the OPC drum of the
cartridge may require cleaning.
1
Before setting the cleaning procedure, make sure that
paper is loaded in the machine.
2
Press Menu on the control panel until “Maintenance”
appears on the top line of the display. The first available
menu item, “Clean Drum,” displays on the bottom line.
3
Press Enter.
The display confirms your selection.
4
Press Enter to accept “Yes.”
The machine prints out a cleaning page. Toner particles on
the drum surface are affixed to the paper.
5
If the problem remains, repeat steps 1 through 4.
M
AINTENANCE
7.10
Consumables and Replacement
Parts
From time to time, you will need to replace the toner cartridge,
roller, and fuser unit to maintain top performance and to avoid
print quality problems and paper feed problems resulting from
worn parts.
The following items should be replaced after you have printed a
specified number of pages. See the table below.
To purchase the consumables and replacement parts, contact
your Samsung dealer or the retailer where you bought your
machine. We strongly recommend that items be installed by a
trained service professional, except for the toner cartridge.
Items Yield (Average)
ADF rubber pad 20,000
ADF roller 60,000
Paper feeding roller 60,000
Transfer roller 60,000
Fuser unit 60,000
‘
8TROUBLESHOOTING
This chapter gives helpful information for what to do if you
encounter an error.
This chapter includes:
•Clearing Document Jams (For SCX-4116/4216F)
• Clearing Paper Jams
• Clearing LCD Error Messages
• Solving Problems
T
ROUBLESHOOTING
8.2
Clearing Document Jams
(For SCX-4116/4216F)
If a document jams while it is feeding through the ADF
(Automatic Document Feeder), “Document Jam” appears on the
display.
Input Misfeed
1
Remove the remaining documents from the ADF.
2
Open the ADF top cover.
3
Push the bushing on one end of the ADF roller inward ( )
and rotate it to the left ( ). Then remove the roller from
the slot and pull the document gently to the right and out of
the ADF.
4
Close the ADF top cover. Then load the documents back into
the ADF.
NOTE:
To prevent document jams, use the document glass for
thick, thin or mixed documents.
a
b
T
ROUBLESHOOTING
8.3
8
Exit Misfeed
1
Remove the remaining documents from the ADF.
2
Open the document cover and turn the release knob to
remove the misfed documents from the document output
tray.
3
Close the document cover. Then load the documents back
into the ADF.
Roller Misfeed
1
Remove the remaining documents from the ADF.
2
Open the document cover.
3
Turn the release knob so that you can easily seize the
misfed document, and remove the document from the roller
or the feed area by carefully pulling it to the right by using
both hands.
4
Close the document cover. Then load the documents back
into the ADF.
T
ROUBLESHOOTING
8.4
Clearing Paper Jams
If paper jams occur, “Paper Jam” appears on the display. Refer
to the table below to locate and clear the paper jam.
To avoid tearing the paper, pull the jammed paper out gently
and slowly. Follow the steps below to clear a jam.
In the Paper Feed Area
1
Open and close the front cover. The jammed paper
automatically exits the machine.
If the paper does not exit, continue to Step 2.
2
Pull the paper tray open.
Message Location of Jam Go to
Paper Jam 0
In the paper feed area
below
Paper Jam 1
In the paper exit area
page 8.5
Paper Jam 2
In the fuser area or
around the toner
cartridge
page 8.7
Bypass Jam
In the Bypass tray
page 8.8
T
ROUBLESHOOTING
8.5
8
3
Remove the jammed paper by gently pulling it straight out.
If there is any resistance and the paper does not move
when you pull or if you cannot see the paper in this area,
skip to the fuser area around the toner cartridge; see
page 8.7.
4
Insert the paper tray into the machine until it snaps into
place.
5
Open and close the front cover to resume printing.
In the Paper Exit Area
1
Open and close the front cover. The jammed paper
automatically exits the machine.
If the paper does not exit, continue to Step 2.
T
ROUBLESHOOTING
8.6
2
Gently pull the paper out of the front output tray. Skip to
Step 6.
3
If there is any resistance and the paper does not move
when you pull or if you cannot see the paper in the front
output tray, open the rear cover.
4
Remove the jammed paper by gently pulling it straight out.
T
ROUBLESHOOTING
8.7
8
5
Close the rear cover.
6
Open and close the front cover to resume printing.
In the Fuser Area or Around the Toner
Cartridge
NOTE:
The fuser area is hot. Take care when removing paper
from the machine.
1
Open the front cover and pull the toner cartridge out, lightly
pushing it down.
2
Remove the jammed paper by gently pulling it straight out.
T
ROUBLESHOOTING
8.8
3
Replace the toner cartridge and close the front cover.
Printing automatically resumes.
In the Bypass Tray
“Bypass Jam” appears on the display when you try to print using
the Bypass tray and when the machine does not detect paper
due to no paper or improper paper loading.
“Bypass Jam” also may occur when the paper is not properly fed
into the machine through the Bypass tray. In that case, pull the
paper out of the machine.
T
ROUBLESHOOTING
8.9
8
Tips for Avoiding Paper Jams
By selecting the correct paper types, most paper jams can be
avoided. If a paper jam occurs, follow the steps outlined in
“Clearing Paper Jams” on page 8.4.
• Follow the procedures in “Loading Paper” on page 1.12. Ensure
that the adjustable guides are positioned correctly.
• Do not overload the paper tray. Ensure that the paper is below
the paper capacity mark on the inside wall of the paper tray.
• Do not remove the paper from the tray while your machine is
printing.
• Flex, fan and straighten the paper before loading.
• Do not use creased, damp or highly curled paper.
• Do not mix paper types in the paper tray.
• Use only recommended print materials. See “Paper
Specifications” on page B.6.
• Ensure that the recommended print side of print materials is
facing down in the paper tray and facing up in the Bypass tray.
T
ROUBLESHOOTING
8.10
Clearing LCD Error Messages
Display Meaning Suggested solutions
Bypass Jam
Your machine detects non
feeding from the Bypass
tray.
Load paper in the Bypass tray. Or
remove the jammed paper from the
Bypass tray.
Cancel ?
1:Yes 2:No
Your machine’s memory is
full during the machine
stores the document into
the memory.
To cancel the fax job, press the
1
button to accept “Yes.”
If you want to send the pages were
stored, press the
2
button to accept
“No.” You should send the
remaining pages later when the
memory is available.
Comm. Error
(only for SCX-4216F)
The machine has a
communication problem.
Ask the sender to try again.
Document Jam
(only for SCX-4116/
4216F)
The loaded document has
jammed in the ADF
(Automatic Document
Feeder).
Clear the document jam. See
page 8.2.
Door Open
The front or rear cover is
not securely latched.
Close the cover until it locks in
place.
CRU Fuser Error
There is a problem in the
fuser unit.
Unplug the power cord and plug it
back in. If the problem persists,
please call for service.
Heating Error
Open Heat Error
Over Heat
Group Not
Available
(only for SCX-4216F)
You have tried to select a
group location number
where only a single
location number can be
used, such as when
adding locations for a
broadcasting operation.
Just use a speed dial number or dial
a number manually using the
number keypad.
T
ROUBLESHOOTING
8.11
8
Incompatible
(only for SCX-4216F)
The remote machine did
not have the requested
feature, such as a delayed
transmission.
It also occurs if the
remote machine does not
have enough memory
space to complete the
operation you are
attempting.
Reconfirm the remote machine’s
features.
Invalid
Cartridge
You have used
unauthorized cartridge.
You must use a Samsung approved
cartridge.
Line Busy
(only for SCX-4216F)
The remote party did not
answer or the line is
already engaged.
Try again after a few minutes.
Line Error
(only for SCX-4216F)
Your machine cannot
connect with the remote
machine or has lost
contact because of a
problem with the phone
line.
Try again. If the problem persists,
wait an hour or so for the line to
clear and try again.
Or, turn the ECM mode on. See the
Facsimile User’s Guide.
Load Document
You have attempted to set
up a copy or fax operation
with no document loaded.
Load a document and try again.
LSU Error
A problem has occurred in
the LSU (Laser Scanning
Unit).
Unplug the power cord and plug it
back in. If the problem persists,
please call for service.
Memory Full
(only for SCX-4216F)
The memory is full. Delete unnecessary documents,
retransmit after more memory
becomes available or split the
transmission into more than one
operation.
No Answer
(only for SCX-4216F)
The remote fax machine
has not answered after
several redial attempts.
Try again. Make sure that the
remote machine is operational.
No Cartridge
The toner cartridge is not
installed.
Install the toner cartridge. See
page 1.10.
No. Not
Assigned
(only for SCX-4216F)
The speed dial location
you tried to use has no
number assigned to it.
Dial the number manually using the
number keypad or assign the
number. See the Facsimile User’s
Guide.
Display Meaning Suggested solutions
T
ROUBLESHOOTING
8.12
No Paper
The paper in the paper
tray has run out.
Load paper in the paper tray. See
page 1.12.
Operation Not
Assigned
(only for SCX-4216F)
You are doing in the Add/
Cancel operation, but
there is no jobs waiting.
Check the display to see if there is
any scheduled job. The display
should indicate them in the standby
mode, for example, Delay Fax.
Paper Jam 0
Paper has jammed in the
feeding area of the paper
tray.
Clear the jam. See page 8.4.
Paper Jam 1
Paper has jammed in the
paper exit area.
Clear the jam. See page 8.5.
Paper Jam 2
Paper has jammed in the
fuser area.
Clear the jam. See page 8.7.
Power Failure
Power has turned off then
on and the machine’s
memory has not been
saved.
You need to start again the job
which you were trying to do before
the power failure.
Retry Redial?
(only for SCX-4216F)
The machine is waiting for
a specified time interval to
redial a previously busy
station.
You can press
Enter
to immediately
redial, or
Stop/Clear
to cancel the
redial operation.
Stop Pressed
The
Stop/Clear
button is
pressed during a copy or
fax operation.
Try again.
Toner Empty
The toner cartridge has
run out. The machine
stops.
Replace with a new toner cartridge.
See page 7.7.
Toner Low
The toner is almost empty.
Take out the toner cartridge and
gently shake it. By doing this, you
can temporarily reestablish printing
operations.
Display Meaning Suggested solutions
T
ROUBLESHOOTING
8.13
8
Solving Problems
The following chart lists some conditions that may occur and the
recommended solutions. Follow the suggested solutions until
the problem is corrected. If the problem persists, please call for
service.
Paper Feeding Problems
Condition Suggested solutions
Paper is jammed during
printing.
Clear the paper jam. See page 8.4.
Paper sticks together. • Ensure that there is not too much paper in the paper tray.
The paper tray can hold up to 250 sheets of paper,
depending on the thickness of your paper.
• Make sure that you are using the correct type of paper. See
“Paper Specifications” on page B.6.
•Remove paper from the paper tray and flex or fan the paper.
• Humid conditions may cause some paper to stick together.
Multiple sheets of paper
do not feed.
• Different types of paper may be stacked in the paper tray.
Load the paper of only one type, size and weight.
• If multiple sheets have caused a paper jam, clear the paper
jam. See page 8.4.
Paper does not feed into
the machine.
•Remove any obstructions inside the machine.
•Paper has not been loaded correctly. Remove paper from the
tray and reload it correctly.
• There is too much paper in the paper tray. Remove excess
paper from the tray.
• The paper is too thick. Use only paper that meets the
specifications required by the machine. See “Paper
Specifications” on page B.6.
The paper keeps
jamming.
• There is too much paper in the paper tray. Remove excess
paper from the tray. If you are printing on special materials,
use the Bypass tray.
•An incorrect type of paper is being used. Use only paper that
meets the specifications required by the machine. See
“Paper Specifications” on page B.6.
• There may be debris inside the machine. Open the front
cover and remove the debris.
Transparencies stick
together in the paper
exit.
Use only the transparencies specifically designed for a laser
printer. Remove each transparency as it exits from the
machine.
T
ROUBLESHOOTING
8.14
Printing Problems
Envelopes skew or fail
to feed correctly.
Ensure that the paper guide is against both sides of the
envelopes.
Condition Suggested solutions
Condition Possible cause Suggested solutions
The machine
does not print.
The machine is not
receiving power.
Check the power cord connections. Check
the power switch and the power source.
The machine is not
selected as the default
printer.
Select Samsung SCX-4x16 Series as your
default printer in your Windows.
Check the machine for
the following:
• The front or rear cover is not closed.
•Paper is jammed.
• No paper is loaded.
• The toner cartridge is not installed.
If a printer system error occurs, contact
your service representative.
The connection cable
between the computer
and the machine is not
connected properly.
Disconnect the printer cable and reconnect
it.
The connection cable
between the computer
and the machine is
defective.
If possible, attach the cable to another
computer that is working properly and print
a job. You can also try using a different
printer cable.
The port setting is
incorrect.
Check the Windows printer setting to make
sure that the print job is sent to the correct
port, for example, LPT1. If the computer
has more than one port, make sure that the
machine is attached to the correct one.
The machine may be
configured incorrectly.
Check the printer properties to ensure that
all of the print settings are correct.
The printer driver may
be incorrectly installed.
Remove the printer driver and then reinstall
it; see page 2.9 and page 2.4 respectively.
The machine is
malfunctioning. Check the display message on the control
panel to see if the machine is indicating a
system error.
T
ROUBLESHOOTING
8.15
8
The machine
selects print
materials from
the wrong
paper source.
The paper source
selection in the printer
properties may be
incorrect.
For many software applications, the paper
source selection is found under the
Paper
tab within the printer properties. Select the
correct paper source. See page 5.8.
Print job is
extremely slow.
The job may be very
complex.
Reduce the complexity of the page or try
adjusting the print quality settings.
The maximum print speed of your machine
is 17 PPM for Letter-sized paper.
If you are using
Windows 9x/Me, the
Spooling Setting may
be set incorrectly.
From the Start menu, choose Settings and
Printers. Right-click the Samsung
SCX-4x16 Series printer icon, choose
Properties, click the Details tab, and then
choose the Spool Settings button. Select
the desired spool setting.
Half the page is
blank.
The page orientation
setting may be
incorrect.
Change the page orientation in your
application. See page 5.3.
The paper size and the
paper size settings do
not match.
Ensure that the paper size in the printer
driver settings matches the paper in the
tray.
The machine
prints, but the
text is wrong,
garbled, or
incomplete.
The printer cable is
loose or defective.
Disconnect the printer cable and reconnect.
Try a print job that you have already printed
successfully. If possible, attach the cable
and the machine to another computer and
try a print job that you know works. Finally,
try a new printer cable.
The wrong printer
driver was selected.
Check the application’s printer selection
menu to ensure that your machine is
selected.
The software
application is
malfunctioning.
Try printing a job from another application.
The operating system is
malfunctioning.
Exit Windows and reboot the computer.
Turn the machine off and then back on
again.
Condition Possible cause Suggested solutions
T
ROUBLESHOOTING
8.16
Pages print, but
are blank.
The toner cartridge is
defective or out of
toner.
Redistribute the toner. if necessary. See
page 7.6.
If necessary, replace the toner cartridge.
The file may have blank
pages.
Check the file to ensure that it does not
contain blank pages.
Pages print, but
are blank.
(continued)
Some parts, such as
the controller or the
board, may be
defective.
Contact a service representative.
The illustrations
print incorrectly
in Adobe
Illustrator.
The setting in the
software application is
wrong.
Print the document with selecting
Download as Bit Image in the Advanced
Options
window of the Graphic properties.
An error occurs
repeatedly
when you are
printing with
the USB
connection.
When the USB mode is
set to “Fast,” some PC
users may experience
poor USB
communication.
Change the USB mode to “Slow.” To do so,
follow these steps:
1. Press Menu on the control panel until
“Machine Setup” appears on the top line
of the display.
2. Press the scroll button (➛ or ❿) until
“USB Mode” appears on the bottom line,
and press Enter.
3. Press the scroll button (➛ or ❿) to select
“Slow.”
4. Press Enter to save the selection.
5. Press Stop/Clear to return to the
standby mode.
Condition Possible cause Suggested solutions
T
ROUBLESHOOTING
8.17
8
Printing Quality Problems
The dirty inside of the machine or improper paper loading may reduce the print
quality. See the table below to troubleshoot the problem.
Condition Suggested solutions
Light or faded
print
If a vertical white streak or faded area appears on the page:
• The toner supply is low. You may be able to temporarily
extend the toner cartridge life. See “Redistributing Toner” on
page 7.6. If this does not improve the print quality, install a
new toner cartridge.
• The paper may not meet paper specifications; for example,
the paper is too moist or too rough. See “Paper
Specifications” on page B.6.
• If the entire page is light, the print resolution setting is too
low or Toner Save mode is on. Adjust the print resolution and
turn the Toner Save mode off. See page 5.20 and page 1.19
respectively.
•A combination of faded or smeared defects may indicate that
the toner cartridge needs cleaning. See “Cleaning the Drum”
on page 7.9.
Toner specs
• The paper may not meet specifications; for example, the
paper is too moist or too rough. See “Paper Specifications” on
page B.6.
• The transfer roller may be dirty. Clean the inside of your
machine. See page 7.3.
•The paper path may need cleaning. See “Cleaning the Drum”
on page 7.9.
Dropouts
If faded areas, generally rounded, occur randomly on the page:
•A single sheet of paper may be defective. Try reprinting the
job.
•The moisture content of the paper is uneven or the paper has
moist spots on its surface. Try a different brand of paper. See
“Paper Specifications” on page B.6.
•The paper lot is bad. The manufacturing processes can cause
some areas to reject toner. Try a different kind or brand of
paper.
•The toner cartridge may be defective. See “Vertical repetitive
defects” on the next page.
• If these steps do not correct the problems, contact a service
representative.
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T
ROUBLESHOOTING
8.18
Vertical lines
If black vertical streaks appear on the page:
• The drum inside the toner cartridge has probably been
scratched. Install a new toner cartridge. See “Installing the
Toner Cartridge” on page 1.10.
Gray background
If the amount of background shading becomes unacceptable:
• Change to a lighter weight pages. See “Paper Specifications”
on page B.6.
•Check the machine’s environment; very dry (low humidity) or
high humidity (higher than 80% RH) conditions can increase
the amount of background shading.
•Remove the old toner cartridge and install a new one. See
“Installing the Toner Cartridge” on page 1.10.
Toner smear
•Clean the inside of the machine. See page 7.3.
•Check the paper type and quality. See “Paper Specifications”
on page B.6.
•Remove the toner cartridge and install a new one. See
“Installing the Toner Cartridge” on page 1.10.
Vertical repetitive
defects
If marks repeatedly appear on the printed side of the page at
even intervals:
• The toner cartridge may be damaged. If a repetitive mark
occurs on the page, print a cleaning sheet several times to
clean the cartridge; see “Cleaning the Drum” on page 7.9.
After the printout, if you still have the same problems, install
a new toner cartridge. See “Installing the Toner Cartridge” on
page 1.10.
• Parts of the machine may have toner on them. If the defects
occur on the back of the page, the problem will likely correct
itself after a few more pages.
• The fusing assembly may be damaged. Contact a service
representative.
Condition Suggested solutions
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
T
ROUBLESHOOTING
8.19
8
Background
scatter
Background scatter results from bits of toner distributed on the
printed page.
• The paper may be too damp. Try printing with a different
batch of paper. Do not open packages of paper until
necessary so that the paper does not absorb too much
moisture.
• If background scatter occurs on an envelope, change the
printing layout to avoid printing over areas that have
overlapping seams on the reverse side. Printing on seams can
cause problems.
• If background scatter covers the entire surface area of a
printed page, adjust the print resolution through your
software application or the printer properties.
Misformed
characters
• If characters are improperly formed and producing hollow
images, the paper stock may be too slick. Try a different
paper. See “Paper Specifications” on page B.6.
• If characters are improperly formed and producing a wavy
effect, the scanner unit may need service. For service,
contact a service representative.
Page skew
• Ensure that the paper is loaded properly.
•Check the paper type and quality. See “Paper Specifications”
on page B.6.
• Ensure that the paper or other material is loaded correctly
and the guides are not too tight or too loose against the
paper stack.
Curl or wave
• Ensure that the paper is loaded properly.
•Check the paper type and quality. Both high temperature and
humidity can cause paper curl. See “Paper Specifications” on
page B.6.
•Turn over the stack of paper in the paper tray. Also try
rotating the paper 180° in the tray.
Condition Suggested solutions
A
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
T
ROUBLESHOOTING
8.20
Wrinkles or
creases
• Ensure that the paper is loaded properly.
•Check the paper type and quality. See “Paper Specifications”
on page B.6.
•Turn over the stack of paper in the paper tray. Also try
rotating the paper 180° in the tray.
Back of printouts
are dirty
Check for leaking toner. Clean the inside of the machine. See
page 7.3.
Black pages
• The toner cartridge may not be installed properly. Remove
the cartridge and reinsert.
• The toner cartridge may be defective and need replacing.
Install a new toner cartridge. See “Installing the Toner
Cartridge” on page 1.10.
• The machine may require repair. Contact a service
representative.
Loose toner
•Clean the inside of the machine. See page 7.3.
•Check the paper type and quality. See “Paper Specifications”
on page B.6.
• Install a new toner cartridge. See “Installing the Toner
Cartridge” on page 1.10.
• If the problem persists, the machine may require repair.
Contact a service representative.
Character Voids
Character voids are white areas within the parts of characters
that should be solid black:
• If you are using transparencies, try another type of
transparency. Because of the composition of the
transparency, some character voids are normal.
•You may be printing on the wrong surface on the paper.
Remove the paper and turn it around.
• The paper may not meet paper specifications. See “Paper
Specifications” on page B.6.
Condition Suggested solutions
A
A
T
ROUBLESHOOTING
8.21
8
Fax Problems
(For SCX-4216F)
Horizontal stripes
If horizontally aligned black streaks or smears appear:
• The toner cartridge may be installed improperly. Remove the
cartridge and reinsert.
• The toner cartridge may be defective. Install a new toner
cartridge. See “Installing the Toner Cartridge” on page 1.10.
• If the problem persists, the machine may require repair.
Contact a service representative.
Condition Suggested solutions
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
Condition Suggested solutions
The machine is not
working, there is no
display and the buttons
are not working.
• Unplug the power cord and plug it in again.
• Ensure that there is power to the electrical receptacle.
No dial tone sounds.
• Check that the phone line is connected properly.
• Check that the phone socket in the wall is working by
plugging in another phone.
The numbers stored in the
memory do not dial
correctly.
Make sure that the numbers are stored in the memory
correctly. Print a Phonebook list, referring to the Facsimile
User’s Guide.
The document does not
feed into the machine.
•Make sure that the document is not wrinkled and you are
putting it in correctly. Check that the document is the
right size, not too thick or thin.
• Make sure that the ADF (Automatic Document Feeder)
cover is firmly closed.
Faxes are not received
automatically.
• The FAX mode should be selected.
• Make sure that there is paper in the tray.
• Check to see if the display shows “Memory Full.”
The machine does not
send.
• Make sure that the document is loaded in the ADF or on
the document glass.
• “TX” should show up on the display.
•Check the other fax machine you are sending to, to see if
it can receive your fax.
T
ROUBLESHOOTING
8.22
The incoming fax has
blank spaces or is received
with a poor-quality.
• The fax machine sending you the fax may be faulty.
•A noisy phone line can cause line errors.
• Check your machine by making a copy.
• The toner cartridge may be empty. Replace the toner
cartridge, referring to page 7.7.
Some of the words on a
incoming fax are
stretched.
The fax machine sending you the fax had a temporary
document jam.
There are lines on the
documents you send.
Check your scan glass for marks and clean it. See
page 7.4.
The machine dials a
number, but a connection
with another fax machine
fails.
The other fax machine may be turned off, out of paper, or
cannot answer incoming calls. Speak with the other
machine operator and ask her/him to sort out the problem.
Documents are not stored
in the memory.
There may not be enough memory to store the document.
If the display shows a “Memory Full” message, delete any
documents you no longer need from the memory and then
restore the document.
Blank areas appear at the
bottom of each page or on
other pages, with a small
strip of text at the top.
You may have chosen the wrong paper settings in the user
option setting. See page 1.18 for the paper tray and
page 3.10 for the Bypass tray.
Condition Suggested solutions
T
ROUBLESHOOTING
8.23
8
Copying Problems
Condition Suggested solutions
Copies are too light or too
dark.
• If the original is light, use the
Contrast
button to
darken the background of the copies.
• If the original is dark, use the
Contrast
button to
lighten the background of the copies.
Smears, lines, marks or spots
appears on copies.
• If defects are on the original, press the
Contrast
button to lighten the background of your copies.
• If no defects are on the original, clean the document
glass and underside of the document cover. See
page 7.4.
Copy image is skewed.
• Ensure that the original is positioned correctly on
document glass.
• Check that the copy paper is loaded correctly.
Blank copies print out.
Ensure that the original is face down on the document
glass or face up in the Automatic Document Feeder (for
SCX-4116/4216F only).
Image rubs off the copy
easily.
•Replace the paper in the paper tray with paper from a
new package.
• In high humidity areas, do not leave paper in the
machine for the extended periods of time.
Frequent copy paper jams
occurs.
•Fan the stack of paper, then turn it over in the paper
tray. Replace the paper in the tray with a fresh supply.
Check/adjust the paper guides, if necessary.
• Ensure that the paper is the proper paper weight. 75
g/m
2
(20 lb) bond paper is recommended.
• Check for copy paper or pieces of copy paper
remaining in the machine after a paper jam has been
cleared.
Fewer copies from the toner
cartridge than expected prints
out.
•Your originals may contain pictures, solids or heavy
lines. For example, your originals may be forms,
newsletters, books or other documents that use more
toner.
• The machine may be turned frequently on and off.
•The document cover may be left open while copies are
being made.
T
ROUBLESHOOTING
8.24
Scanning Problems
Condition Suggested solutions
The scanner does not
work.
• Make sure that you place the document to be scanned face
down on the document glass, or face up in the Automatic
Document Feeder (for SCX-4116/4216F).
• There may not be enough available memory to hold the
document you want to scan. Try the Prescan function to see
if that works. Try lowering the scan resolution rate.
• Check that the USB or parallel cable is connected properly.
• Make sure that the USB or parallel cable is not defective.
Switch the cable with a known good cable. If necessary,
replace the cable.
• If you are using a parallel cable, ensure that it is compliant
with the IEEE 1284 standard.
• Check that the scanner is configured correctly. Check scan
setting in the SmarThru Configuration or the application you
want to use to make certain that the scanner job is being
sent to the correct port, for example, LPT1.
The unit scans very
slowly.
• Check if the machine is printing received data. Scan the
document after the current job is completed.
•Graphics are scanned more slowly than text.
• Communication speed becomes slow in scan mode because
of the large amount of memory required to analyze and
reproduce the scanned image. Set your computer to ECP
printer mode through BIOS setting. It will help to increase
the speed. For details on how to set BIOS, refer to your
computer User’s Guide.
Message appears on
your computer screen:
“Scanner is busy
receiving or printing
data. When the current
job is completed, try
again.”
There may be a copying or printing job in progress. When the
current job is complete, try the job again.
T
ROUBLESHOOTING
8.25
8
Common Macintosh Problems
Problem Possible Cause and Solution
The printer driver icon
does not appear in
Chooser.
Software is not installed correctly. Reinstall the software; see
page A.2.
The printer name does
not appear in the
Connect to
box in
the Chooser.
• Make sure that the cables are connected correctly and the
printer is turned on.
• Check if “Ready” appears on the display of the control panel.
If not, clear the problem depending on the error message;
see page 8.10.
•Make sure that the correct printer driver has been selected in
Chooser.
You cannot use the
computer while the
printer is printing.
Background Printing has not been selected.
• Select Background in the Background Printing tab of the
Samsung SPL II Printer window.
T
ROUBLESHOOTING
8.26
M
EMO
‘
A
PRINTING FROM A
MACINTOSH
This chapter includes:
• Installing Software for Macintosh
• Printing a Document
• Using Advanced Printing Features
P
RINTING
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A
M
ACINTOSH
A.2
Installing Software for Macintosh
Your machine supports Macintosh systems with a built-in USB
interface. When you print a file from a Macintosh computer, you
can use the SPL driver to support your machine’s major printing
features.
System Requirements
To use your machine and its software with a Macintosh, your
system should have:
Macintosh Hardware Requirement:
• One of the following Macintosh models:
- Power Macintosh series
- Power Macintosh G3, G4
- iMac series
- PowerBook series
- iBook series
• USB interface
Macintosh System Requirement:
System 8.6 or later
Installing Software
1
Connecting the machine to the USB port of the computer
requires a certified USB cable. You will need to buy a USB
1.1 compliant cable that is within 3 m in length. Connect it
to the USB connector on your machine.
➜ To the USB port on
your computer
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RINTING
F
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A
M
ACINTOSH
A.3
A
NOTE:
If you are using a USB hub, connect the machine’s cable to
the first tier of the hub, or the machine may malfunction. If the
machine doesn’t work with the hub, connect it directly to the USB
port.
2
Turn on your computer and machine.
3
Insert the CD-ROM which came with your machine into the
CD-ROM drive.
4
Double-click SCX-4x16 on your Macintosh desktop.
5
Double-click the West folder.
6
Double-click the Samsung Laser Printer Installer icon
next to each language to select the correct one.
7
Click Continue, and then click Continue.
8
The Samsung Laser Printer Installer window opens. Select
the installation type.
The window provides the following two options for software
installation:
•Easy Install (recommended method): This option installs
the SPL driver.
•Custom Install : This option allows you to choose which
components will be installed, the SPL driver or the Adobe
Acrobat Reader program for opening the User’s Guide.
9
Click Install.
If other programs are operating, the alert message
appears. Click Continue to install the software or click
Cancel, close other programs and install the software.
10
After the installation is finished, click Restart.
P
RINTING
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A
M
ACINTOSH
A.4
Choosing Your Printer
1
From the Apple menu, select Chooser.
2
From the left pane of the Chooser window, click SAMSUNG
SPL II. Then your printer name will appear in the right
pane of the Chooser window.
3
Click SAMSUNG SPL II and close the Chooser window.
4
The message window indicating that you have changed your
current printer appears. Click OK.
5
An SAMSUNG SPL II printer icon will be created on your
desktop.
Printing a Document
When you print with a Macintosh computer, you need to check
the printer software setting in each application you use. Follow
these steps to print from a Macintosh:
1
Open a Macintosh application and select a file you want to
print.
2
Open the File menu, and click Page Setup (Document
Setup in some applications).
3
Choose your paper size, orientation, paper type and other
options and click OK.
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A
M
ACINTOSH
A.5
A
Choose Watermark to add a watermark to each page in
your document to emphasize its purpose or indicate how it
should be handled. For details on the watermark options,
see page 5.13.
4
Open the File menu and click Print. You will see the
SAMSUNG SPL II Printer window.
5
Choose the number of copies and indicate which pages you
want to print.
6
Click Print when you finish setting the options.
For advanced printing
features, select the
desired option. For
details, see page A.6.
Restores the default
settings.
Saves the current
settings for later use.

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