Samsung Electronics Co SF565P Multi Function Printer User Manual 565P

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Document ID	386434
Application ID	t07HLv49RZQ9xlxqeHo7FA==
Document Description	Users Manual 3
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Date Submitted	2004-01-06 00:00:00
Date Available	2004-01-05 00:00:00
Creation Date	2003-10-21 12:58:06
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Document Title	565P.book
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Document Author:	sklee

MAINTENANCE
This chapter provides information for maintaining your
machine and the toner cartridge.
This chapter includes:
• Clearing the Memory
• Adjusting Shading
• Cleaning Your Machine
• Maintaining the Toner Cartridge
• Consumables and Replacement Parts
• Replacing the ADF Rubber Pad
Clearing the Memory
You can selectively clear information stored in your machine’s
memory.
1 Press Menu on the control panel until “Maintenance”
appears on the top line of the display.
2 Press the scroll button (➛ or ❿) until you see “Clear
Memory” on the bottom line and press Enter
The first available menu item, “Clear All Mem.” displays on
the bottom line.
3 Press the scroll button (➛ or ❿) until you see the item you
want to clear.
• Clear All Mem.: Clears all of the data stored in the
memory and resets all of your settings to the factory
default.
• Paper Setting: Restores all of the Paper Setting options to
the factory default.
• Copy Setup: Restores all of the Copy Setup options to the
factory default.
• Fax Setup: Restores all of the Fax Setup options to the
factory default.
• Fax Feature: Cancels all of the scheduled fax jobs in the
machine’s memory.
• Advanced Fax: Restores all of the Advanced Fax setting
options to the factory default.
• Sound/Volume: Resets the sound and volume settings to
the factory default.
• Machine Setup: Resets all of the system settings, such as
the machine ID, date and time, display language and
save modes, to the factory default.
• Sent Report: Clears all of records of your faxes sent.
• RCV Report: Clears all of records of your faxes received.
• Phone Book: Clears the one-touch, speed and group dial
numbers stored in the memory.
4 Press Enter. The selected memory is cleared and the
display asks you to continue clearing the next item.
8.2
MAINTENANCE
5 To clear another item, press Enter and repeat steps 3 and 4
OR
To return to Standby mode, press Stop/Clear.
Adjusting Shading
When the scan unit becomes dirty, it can alter the shading value.
If your copy has black lines or is blurred, adjust the shading
setting.
1 Load a sheet of white paper into the ADF.
2 Press Menu on the control panel until “Maintenance”
appears on the top line of the display.
3 Press the scroll button (➛ or ❿) until “Adjust Shading ”
appears on the bottom line and press Enter.
4 Press the scroll button (➛ or ❿) to select “On” and press
Enter.
Your machine picks up the paper and adjusts the shading
value.
Cleaning Your Machine
To maintain the print quality, follow the cleaning procedures
below each time the toner cartridge is replaced or if print quality
problems occur.
NOTE: While cleaning the inside of the machine, be careful not to
touch the transfer roller, located underneath the toner cartridge.
Oil from your fingers can cause print quality problems.
CAUTIONS: Cleaning the cabinet of the machine with surfactants
containing large amounts of alcohol, solvent or other strong
substances can discolor or crack the cabinet.
MAINTENANCE
8.3
Cleaning the Outside
Clean the cabinet of the machine with a soft lint-free cloth. You
can dampen the cloth slightly with water, but be careful not to
be let any water drip onto the machine or inside of it.
Cleaning the Inside
During the printing process, paper, toner and dust particles can
accumulate inside the machine. This buildup can cause print
quality problems, such as toner specks or smearing. Cleaning
the inside of the machine clears or reduces these problems.
1 Turn the machine off and unplug the power cord. Wait for
the machine to cool down.
2 Open the front cover and pull the toner cartridge out,
lightly pushing it down.
3 With a dry lint-free cloth, wipe away any dust and spilled
toner from the toner cartridge area and the toner cartridge
cavity.
8.4
MAINTENANCE
CAUTION: To prevent damage to the toner cartridge, do not
expose it to light for more than a few minute. Cover it with a piece
of paper, if necessary. Do not touch the black transfer roller inside
the machine.
4 Reinsert the toner cartridge and close the cover.
5 Plug in the power cord and turn the machine on.
Cleaning the Scan Unit
Keeping the scan unit clean helps ensure the best possible
copies. We suggest that you clean the scan unit at the start of
each day and during the day, as needed.
1 Slightly dampen a soft lint-free cloth or paper towel with
water.
2 Open the control panel by gripping its bottom and pulling it
upward.
3 Disassemble the white roller as follows:
The right end of the white roller has a plastic bushing that
is snapped shut with small tab on it. Pull the bushing
slightly inward, then rotate the bushing until it reach a slot
(➀). Then pull the roller upward (➁).
MAINTENANCE
8.5
4 Wipe the roller surface with a soft cloth dampened with
water.
5 Carefully wipe the scanning glass with a soft dry cloth.
If the glass is very dirty, first wipe it with a slightly
dampened cloth, and then with a dry cloth. Be very careful
not to scratch the glass surface.
6 Replace the roller by inserting the left end first followed by
the right end, then rotating the bushing until it locks into
place.
7 Reconnect the support and the control panel and then close
the control panel firmly until it clicks into place.
8.6
MAINTENANCE
Maintaining the Toner Cartridge
Toner Cartridge Storage
To get the most from the toner cartridge, keep the following
guidelines in mind:
• Do not remove the toner cartridge from its package until
ready for use.
• Do not refill the toner cartridge. The machine warranty
does not cover damage caused by using a refilled
cartridge.
• Store toner cartridges in the same environment as your
machine.
• To prevent damage to the toner cartridge, do not expose it to
light for more than a few minute.
Saving Toner
To save toner, press the Toner Save button on the control
panel; see page 1.39. The button backlight turns on. Using this
feature extends the life of the toner cartridge and reduces your
cost per page, but it also reduces the print quality.
Expected Cartridge Life
The life of the toner cartridge depends on the amount of toner
that print jobs require. When printing text at IDC 5% coverage,
a new toner cartridge lasts an average of 3,000 pages. The
original toner cartridge supplied with the machine lasts an
average of 1,000 pages. The actual number may be different
depending on the print density of the page you print. If you print
a lot of graphics, you may need to change the cartridge more
often.
Redistributing Toner
When the toner cartridge is near the end of its life, white streaks
or light print occurs. The LCD displays the warning message,
“Toner Low.” You can temporarily reestablish the print quality by
redistributing the remaining toner in the cartridge.
MAINTENANCE
8.7
1
Open the front cover.
2 Pull the toner cartridge out and gently roll the cartridge 5 or
6 times to distribute the toner evenly inside the cartridge.
NOTE: If the toner gets on your clothing, wipe it off with a dry
cloth and wash clothing in cold water. Hot water sets the toner into
fabric.
3 Reinstall the cartridge and close the front cover.
Replacing the Toner Cartridge
When the toner eventually runs out, only blank pages print
when a print job is sent or when a fax is received. At this stage,
the toner cartridge needs to be replaced. The display on the
control panel shows the warning message, “Toner Empty” and
the machine stops printing.
NOTE: You can set the machine to ignore the “Toner Empty”
message and continue printing. See page 8.11.
1 Open the front cover.
8.8
MAINTENANCE
2 Lightly pushing the used cartridge down, pull it out.
3 Unpack the new toner cartridge and gently roll it
horizontally four or five times to distribute the toner evenly
inside the cartridge.
Save the box and the Plastic bag for shipping.
4 Slide the new toner cartridge in until it locks into place.
5 Close the front cover.
MAINTENANCE
8.9
Setting the Notify Toner Option
If you have set the Notify Toner menu option to “On”, your
machine automatically sends a fax to your service company or
the dealer to notify them that your machine requires a new
toner cartridge when the toner cartridge needs to be replaced.
The fax number is preset by your dealer when you bought your
machine.
1 Press Menu on the control panel until “Maintenance”
appears on the top line of the display.
The first available menu item, “Clean Drum,” displays on
the bottom line.
2 Press the scroll button (➛ or ❿) to display “Notify Toner ”
on the bottom line and press Enter.
3 Press the scroll button (➛ or ❿) to change the setting.
Select “On” to enable this feature. Selecting “Off” disables
this feature.
4 Press Enter to save the selection.
8.10 MAINTENANCE
Cleaning the Drum
If there are streaks or spots on your print, the OPC drum of the
cartridge may require cleaning.
1 Before setting the cleaning procedure, make sure that
paper is loaded in the machine.
2 Press Menu on the control panel until “Maintenance”
appears on the top line of the display.
The first available menu item, “Clean Drum,” displays on
the bottom line.
3 Press Enter.
4 When the display asks you to confirm your selection, press
Enter.
The machine prints a cleaning page. Toner particles on the
drum surface are affixed to the paper.
5 If the problem remains, repeat steps 1 through 4.
Ignoring the Toner Empty Message
When the toner cartridge is empty, the machine shows a “Toner
Empty” message and stops printing.
You can set the machine to ignore the message when it displays
and to continue printing the pages.
1 Press Menu until “Machine Setup” appears on the display.
2 Press the scroll button (➛ or ❿) until “Ignore Toner Empty”
appears on the bottom line and press Enter.
3 Press the Scroll button (➛ or ❿) to select “On” or “Off.”
Select “On” to ignore the Toner Empty message.
Select “Off” to stop printing when the message appears.
This is the default setting.
4 Press Enter to save the selection.
MAINTENANCE 8.11
Consumables and Replacement Parts
From time to time, you needs to replace the toner cartridge,
roller, and fuser unit to maintain top performance and to avoid
print quality problems and paper feed problems resulting from
worn parts.
The following items should be replaced after you have printed a
specified number of pages:
Items
Yield (Average)
ADF rubber pad
20,000
ADF roller
60,000
Paper feeding roller
60,000
Transfer roller
60,000
Fuser unit
60,000
To purchase the consumables and replacement parts, contact
your Samsung dealer or the retailer where you bought your
machine. We strongly recommend that items be installed by a
trained service professional, except for the toner cartridge and
the ADF rubber pad.
8.12 MAINTENANCE
Replacing the ADF Rubber Pad
You can purchase a ADF rubber assembly from a Samsung
dealer or the retailer where you bought your machine.
1 Open the control panel by gripping its bottom and pulling it
upward.
2 Disconnect the support on the left side of the machine from
the control panel and lift the control panel up to the
complete open position.
3 Remove the control panel from the machine by
disconnecting the hinge on the right.
NOTE: Be careful not to disconnect the connector on the control
panel from the machine as it turns the LCD off.
MAINTENANCE 8.13
4 Using a screw driver, press the slots on the ADF rubber
plate to unlatch the plate and the ADF rubber.
5 Align the holes on the new ADF rubber and the plate, and
insert the tabs on the plate into the slot on the machine.
Press them until they are lached.
6 Replace the control panel by connecting the hinge on the
right first, then inserting the left arm while pushing the
control panel to the right.
7 Reconnect the support and the control panel and then close
the control panel firmly until it clicks into place.
8.14 MAINTENANCE
9
TROUBLESHOOTING
This chapter gives helpful information for what to do if you
encounter an error.
This chapter includes:
• Clearing Document Jams
• Clearing Paper Jams
• Clearing LCD Error Messages
• Solving Problems
Clearing Document Jams
When a document jams while it passes through the ADF
(Automatic Document Feeder), “Document Jam” appears on the
display.
Input Misfeed
1 Remove the remaining documents from the ADF.
2 Pull the jammed document gently out of the ADF.
3 Load the documents back into the ADF.
NOTE: To prevent document jams, do not use thick, thin or mixed
documents.
Exit Misfeed
1 Remove the remaining documents from the ADF.
2 Open the control panel by gripping its bottom and pulling it
upward.
9.2 TROUBLESHOOTING
3 Pull the document gently out of the ADF.
4 Close the control panel. Then load the documents back into
the ADF.
Clearing Paper Jams
When a paper jam occurs, “Paper Jam” appears on the display.
Refer to the table below to locate and clear the paper jam.
Message
Location of Jam
Go to
[Paper Jam 0]
Open/Close Door
In the paper tray.
page 9.4
[Paper Jam 1]
Open/Close Door
In the fuser area or
around the toner
cartridge.
page 9.5
[Paper Jam 2]
Check Inside
In the paper exit area
page 9.4
[Bypass Jam]
In the manual feeder
page 9.6
To avoid tearing the paper, pull the jammed paper out gently
and slowly. Follow the steps on the next pages to clear the jam.
TROUBLESHOOTING
9.3
In the Paper Tray
1 Open and close the front cover. The jammed paper
automatically exits the machine.
If the paper does not exit, continue to step 2.
2 Pull the paper tray open.
3 Remove the jammed paper by gently pulling it straight out.
If there is any resistance and the paper does not move
when you pull or if you cannot see the paper in this area,
skip to the fuser area around the toner cartridge. See
page 9.5.
4 Insert the paper tray into the machine until it snaps into
place.
5 Open and close the front cover to resume printing.
In the Paper Exit Area
1 Open and close the front cover. The jammed paper
automatically exits the machine.
If the paper does not exit, continue to step 2.
9.4 TROUBLESHOOTING
2 Gently pull the paper out of the front output tray. Skip to
step 6.
If there is any resistance and the paper does not move
when you pull or if you cannot see the paper in the front
output tray, continue to step 3.
3 Open the rear cover.
4 Remove the jammed paper by gently pulling it straight out.
5 Close the rear cover.
6 Open and close the front cover to resume printing.
In the Fuser Area or Around the Toner
Cartridge
NOTE: The fuser area is hot. Take care when removing paper from
the machine.
1 Open the front cover and pull the toner cartridge out,
lightly pushing it down.
TROUBLESHOOTING
9.5
2 Remove the jammed paper by gently pulling it straight out.
3 Replace the toner cartridge and close the front cover.
Printing automatically resumes.
In the Manual Feeder
“Bypass Jam” appears on the display when you try to print using
the manual feeder and the machine does not detect paper, due
to no paper or improper paper loading.
The error message may also occur when the paper is not
properly fed into the machine through the manual feeder. In that
case, pull the paper out of the machine.
9.6 TROUBLESHOOTING
Tips for Avoiding Paper Jams
By selecting the correct paper types, most paper jams can be
avoided. When a paper jam occurs, follow the steps outlined in
page 9.3.
• Follow the procedures on page 1.12 when you load paper.
Ensure that the adjustable guides are positioned correctly.
• Do not overload the paper tray. Ensure that the paper is
below the paper capacity mark on the inside wall of the paper
tray.
• Do not remove the paper from the tray while your machine is
printing.
• Flex, fan and straighten the paper before loading.
• Do not use creased, damp or highly curled paper.
• Do not mix paper types in the paper tray.
• Use only recommended print materials. See “Paper
Specifications” on page A.6.
• Ensure that the print side of print materials is facing down in
the paper tray and facing up in the manual feeder.
• If paper jams frequently occur when you print on the A5sized paper:
- Load the paper into the tray as shown below.
- Set the page orientation to Landscape in the printer’s
Properties window. See page 3.3.
TROUBLESHOOTING
9.7
Clearing LCD Error Messages
Messages appears on the display to indicate the control panel to
indicate the machine’s status or errors. Refer to the following
table to understand the message’s meaning and correct the
problem, if necessary. Messages and their meanings are listed
in alphabetical order.
Display
Meaning
Suggested solutions
A paper jam has
occurred in the manual
feeder or the machine
detects non-feeding from
the manual feeder.
Clear the paper jam. See
page 9.6.
Your machine’s memory
is full during the machine
stores the document into
the memory.
To cancel the fax job, press the
1 button to accept “Yes.”
If you want to send the pages
were stored, press the 2 button
to accept “No.” You should send
the remaining pages later when
the memory is available.
[COMM. Error]
The machine has a
communication problem.
Ask the sender to try again.
CRU Fuse Error
The machine has a
problem with recognizing
the new toner cartridge.
Please contact a service
representative.
Document Jam
The loaded document
has jammed in the ADF
(Automatic Document
Feeder).
Clear the document jam. See
page 9.2.
[Door Open]
The front or rear cover is
not securely latched.
Close the cover until it locks into
place.
Group Not
Available
You have tried to select a
group location number
where only a single
location number can be
used, such as when
adding locations for a
broadcasting operation.
Just use a one-touch or speed
dial number or dial a number
manually using the number
keypad.
[Bypass Jam]
Cancel ?
1:Yes 2:No
9.8 TROUBLESHOOTING
Load paper in the manual feeder.
Display
Meaning
The remote machine
does not have the
requested feature, such
as a delayed
transmission.
Suggested solutions
Reconfirm the remote machine’s
features.
[Incompatible]
It also occurs if the
remote machine does not
have enough memory
space to complete the
operation you are
attempting.
[Jam 1]
[No Cartridge]
The toner cartridge is not
installed.
Install the toner cartridge. See
page 1.10.
The remote person did
not answer or the line is
already engaged.
Try again after a few minutes.
Line Busy
[Line Error]
Your machine cannot
connect with the remote
machine or has lost
contact because of a
problem with the phone
line.
Try again. If the problem
persists, wait an hour or so for
the line to clear and try again.
Load a document and try again.
Load Document
You have attempted to
set up a copy or fax
operation with no
document loaded.
[Low Heat
Error]
There is a problem in the
fuser unit.
Unplug the power cord and plug
it back in. If the problem
persists, please contact a service
representative.
A problem has occurred
in the LSU (Laser
Scanning Unit).
Unplug the power cord and plug
it back in. If the problem
persists, please call for service.
The memory is full.
Delete unnecessary documents,
retransmit after more memory
becomes available or split the
transmission into more than one
operation.
Open Heat Error
[Over Heat]
[LSU Error]
Memory Full
Or, turn the ECM on. See
page 6.34.
TROUBLESHOOTING
9.9
Display
Meaning
Suggested solutions
The remote fax machine
has not answered after
several redial attempts.
Try again. Make sure that the
remote machine is operational.
The one-touch or speed
dial location you tried to
use has no number
assigned to it.
Dial the number manually using
the number keypad or assign the
number. For storing a number,
see “Automatic Dialing” on
page 6.14.
[No Paper]
Add Paper
The paper tray has run
out of paper.
Load paper in the paper tray.
See page 1.12.
Operation Not
Assigned
You are doing in the Add/
Cancel operation, but
there is no jobs waiting.
Check the display to see if there
is any scheduled job. The display
should indicate them in Standby
mode, for example, Delay Fax.
[Paper Jam 0]
Open/Close Door
Paper has jammed in the
feeding area of the paper
tray.
Clear the jam. See page 9.4.
[Paper Jam 1]
Open/Close Door
Paper has jammed in the
paper exit area.
Clear the jam. See page 9.5.
[aper Jam 2]
Check Inside
Paper has jammed in the
fuser area.
Clear the jam. See page 9.4.
Power Failure
Power has turned off
then on and the
machine’s memory has
not been saved.
You need to start again the job
which you were trying to do
before the power failure.
Retry Redial?
The machine is waiting
for a specified time
interval to redial a
previously busy station.
You can press Enter to
immediately redial, or Stop/
Clear to cancel the redial
operation.
The Stop/Clear button
is pressed during a copy
or fax operation.
Try again.
[Stop Pressed]
[Toner Empty]
The toner cartridge has
run out. The machine
stops printing.
Replace with a new toner
cartridge. See page 8.8.
The toner cartridge is
almost empty.
Take out the toner cartridge and
gently shake it. By doing this,
you can temporarily reestablish
printing operations.
[No Answer]
NO. Not
Assigned
[Toner Low]
9.10 TROUBLESHOOTING
Solving Problems
The following chart lists some conditions that may occur and the
recommended solutions. Follow the suggested solutions until
the problem is corrected. If the problem persists, please call for
service.
Paper Feeding Problems
Condition
Suggested solutions
Paper is jammed during
printing.
Clear the paper jam. See page 9.3.
Paper sticks together.
• Ensure that there is not too much paper in the paper tray.
The paper tray can hold up to 250 sheets of paper,
depending on the thickness of your paper.
• Make sure that you are using the correct type of paper. See
“Paper Specifications” on page A.6.
• Remove paper from the paper tray and flex or fan the paper.
• Humid conditions may cause some paper to stick together.
Multiple sheets of paper
do not feed.
• Different types of paper may be stacked in the paper tray.
Load the paper of only one type, size and weight.
• If multiple sheets have caused a paper jam, clear the paper
jam. See page 9.3.
Paper does not feed into
the machine.
• Remove any obstructions inside the machine.
• Paper has not been loaded correctly. Remove paper from the
tray and reload it correctly.
• There is too much paper in the paper tray. Remove excess
paper from the tray.
• The paper is too thick. Use only paper that meets the
specifications required by the machine. See “Paper
Specifications” on page A.6.
The paper keeps
jamming.
• There is too much paper in the paper tray. Remove excess
paper from the tray.
• An incorrect type of paper is being used. Use only paper that
meets the specifications required by the machine. See
“Paper Specifications” on page A.6. If you are printing on
special materials, use the manual feeder.
• There may be debris inside the machine. Open the front
cover and remove the debris.
Transparencies stick
together in the paper
exit.
Use only the transparencies specifically designed for a laser
printer. Remove each transparency as it exits from the
machine.
Envelopes skew or fail
to feed correctly.
Ensure that the paper guides are against both sides of the
envelopes.
TROUBLESHOOTING 9.11
Printing Problems
Condition
The machine
does not print.
Possible cause
Suggested solutions
The machine is not
receiving power.
Check the power cord connections. Check
the power switch and the power source.
The machine is not
selected as the default
printer.
Select Samsung MFP 560 Series as
your default printer in your Windows.
Check the machine for
the following:
• The front or rear
cover is not closed.
• Paper is jammed.
• No paper is loaded.
• The toner cartridge
is not installed.
After locating the problem, clear it.
• Close the cover.
• Clear the paper jam. See page 9.3.
• Load paper. See page 1.12.
• Install the toner cartridge. See
page 1.10.
The connection cable
between the computer
and the machine is not
connected properly.
Disconnect the printer cable and
reconnect it.
The connection cable
between the computer
and the machine is
defective.
If possible, attach the cable to another
computer that is working properly and
print a document. You can also try using
a different printer cable.
The port setting is
incorrect.
Check the Windows printer setting to
make sure that the print job is sent to the
correct port, for example, LPT1. If the
computer has more than one port, make
sure that the machine is attached to the
correct one.
The machine may be
configured incorrectly.
Check the printer properties to ensure
that all of the print settings are correct.
The printer driver may
be incorrectly
installed.
Remove the printer driver and then
reinstall it; see page 1.21 and page 1.21
respectively.
The machine is
malfunctioning.
Check the display message on the control
panel to see if the machine is indicating a
system error.
9.12 TROUBLESHOOTING
If a printer system error occurs, contact
your service representative.
Condition
Possible cause
Suggested solutions
The machine
selects print
materials from
the wrong
paper source.
The paper source
selection in the printer
properties may be
incorrect.
For many software applications, the
paper source selection is found under the
Paper tab within the printer properties.
Select the correct paper source. See
page 3.8.
A print job is
extremely
slow.
The job may be very
complex.
Reduce the complexity of the page or try
adjusting the print quality settings.
Half the page
is blank.
The machine
prints, but the
text is wrong,
garbled, or
incomplete.
The maximum print speed of your
machine is 17 PPM for Letter-sized paper
16 PPM for A4-sized paper.
If you are using
Windows 9x/Me, the
Spooling Setting may
be set incorrectly.
From the Start menu, choose Settings
and Printers. Right-click the Samsung
MFP 560 Series printer icon, choose
Properties, click the Details tab, and
then choose the Spool Settings button.
Select the spool setting you want.
The page orientation
setting may be
incorrect.
Change the page orientation in your
application. See page 3.3.
The paper size and the
paper size settings do
not match.
Ensure that the paper size in the printer
driver settings matches the paper in the
tray.
The printer cable is
loose or defective.
Disconnect the printer cable and
reconnect. Try a print job that you have
already printed successfully. If possible,
attach the cable and the machine to
another computer and try a print job that
you know works. Finally, try a new printer
cable.
The wrong printer
driver was selected.
Check the application’s printer selection
menu to ensure that your machine is
selected.
The software
application is
malfunctioning.
Try printing a job from another
application.
The operating system
is malfunctioning.
Exit Windows and reboot the computer.
Turn the machine off and then back on
again.
TROUBLESHOOTING 9.13
Condition
Pages print,
but are blank.
Possible cause
Suggested solutions
The toner cartridge is
defective or out of
toner.
Redistribute the toner. if necessary. See
page 8.7.
The file may have
blank pages.
Check the file to ensure that it does not
contain blank pages.
Some parts, such as
the controller or the
board, may be
defective.
Contact a service representative.
The
illustrations
print
incorrectly in
Adobe
Illustrator.
The setting in the
software application is
wrong.
Select Download as Bit Image in the
Advanced Options window of the
Graphic properties and print the
document.
An error occurs
repeatedly
when you are
printing with
the USB
connection.
When the USB mode
is set to “Fast,” some
PC users may
experience poor USB
communication.
Change the USB mode to “Slow.” To do
so, follow these steps:
If necessary, replace the toner cartridge.
1. Press Menu on the control panel until
“Machine Setup” appears on the top
line of the display.
2. Press the scroll button (➛ or ❿) until
“USB Mode” appears on the bottom
line, and press Enter.
3. Press the scroll button (➛ or ❿) to
select “Slow.”
4. Press Enter to save the selection.
5. Press Stop/Clear to return to
Standby Mode.
9.14 TROUBLESHOOTING
Printing Quality Problems
The dirty inside of the machine or improper paper loading may reduce the print
quality. See the table below to clear the problem.
Condition
Suggested solutions
Light or faded
print
If a vertical white streak or faded area appears on the page:
• The toner supply is low. You may be able to temporarily
extend the toner cartridge life. See “Redistributing Toner” on
page 8.7. If this does not improve the print quality, install a
new toner cartridge.
• The paper may not meet paper specifications; for example,
the paper is too moist or too rough. See “Paper
Specifications” on page A.6.
• If the entire page is light, the print resolution setting is too
low or Toner Save mode is on. Adjust the print resolution and
turn Toner Save mode off. See page 3.8 and page 1.39
respectively.
• A combination of faded or smeared defects may indicate that
the toner cartridge needs cleaning. See “Cleaning the Drum”
on page 8.11.
• The surface of the scan unit may be dirty. Clean the scan unit.
See page 8.5.
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
Toner specs
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
Dropouts
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
• The paper may not meet specifications; for example, the
paper is too moist or too rough. See “Paper Specifications” on
page A.6.
• The transfer roller or paper path may be dirty. Clean the
inside of your machine and the drum. See page 8.4 and
page 8.11.
If generally rounded faded areas, occur randomly on the
page:
• A single sheet of paper may be defective. Try reprinting the
job.
• The moisture content of the paper is uneven or the paper has
moist spots on its surface. Try a different brand of paper. See
“Paper Specifications” on page A.6.
• The paper lot is bad. The manufacturing process can cause
some areas to reject toner. Try a different kind or brand of
paper.
• The toner cartridge may be defective. Vertical repetitive
defects on the next page.
• If these steps do not correct the problems, contact a service
representative.
TROUBLESHOOTING 9.15
Condition
Suggested solutions
Vertical lines
If black vertical streaks appear on the page:
• The drum inside the toner cartridge has probably been
scratched. Remove the toner cartridge and install a new one.
See “Replacing the Toner Cartridge” on page 8.8.
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
Gray background
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
If the amount of background shading becomes
unacceptable:
• Change to a lighter weight pages. See “Paper Specifications”
on page A.6.
• Check the machine’s environment; very dry (low humidity) or
high humidity (higher than 80% RH) conditions can increase
the amount of background shading.
• Remove the old toner cartridge and install a new one. See
“Replacing the Toner Cartridge” on page 8.8.
Toner smear
• Clean the inside of the machine. See page 8.4.
• Check the paper type and quality. See “Paper Specifications”
on page A.6.
• Remove the toner cartridge and install a new one. See
“Replacing the Toner Cartridge” on page 8.8.
Vertical repetitive
defects
If marks repeatedly appear on the printed side of the page
at even intervals:
• The toner cartridge may be damaged. If a repetitive mark
occurs on the page, print a cleaning sheet several times to
clean the cartridge; see “Cleaning the Drum” on
page 8.11. After the printout, if you still have the same
problems, remove the toner cartridge and install a new
one. See “Replacing the Toner Cartridge” on page 8.8.
• Parts of the machine may have toner on them. If the
defects occur on the back of the page, the problem will
likely correct itself after a few more pages.
• The fusing assembly may be damaged. Contact a service
representative.
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
9.16 TROUBLESHOOTING
Condition
Suggested solutions
Background
scatter
Background scatter results from bits of toner distributed on
the printed page.
• The paper may be too damp. Try printing with a different
batch of paper. Do not open packages of paper until
necessary so that the paper does not absorb too much
moisture.
• If background scatter occurs on an envelope, change the
printing layout to avoid printing over areas that have
overlapping seams on the reverse side. Printing on seams can
cause problems.
• If background scatter covers the entire surface area of a
printed page, adjust the print resolution through your
software application or the printer properties.
Misformed
characters
• If characters are improperly formed and producing hollow
images, the paper stock may be too slick. Try a different
paper. See “Paper Specifications” on page A.6.
• If characters are improperly formed and producing a wavy
effect, the scanner unit may need service. For service,
contact a service representative.
Page skew
• Ensure that the paper is loaded properly.
• Check the paper type and quality. See “Paper Specifications”
on page A.6.
• Ensure that the paper or other material is loaded correctly
and the guides are not too tight or too loose against the
paper stack.
AaBbC
AaBbCcc
AaBbC
AaBbCcc
AaBbCc
Curl or wave
• Ensure that the paper is loaded properly.
• Check the paper type and quality. Both high temperature and
humidity can cause paper curl. See “Paper Specifications” on
page A.6.
• Turn the stack of paper over in the paper tray. Also try
rotating the paper 180° in the tray.
• Try printing to the rear output slot.
TROUBLESHOOTING 9.17
Condition
Suggested solutions
Wrinkles or
creases
• Ensure that the paper is loaded properly.
• Check the paper type and quality. See “Paper Specifications”
on page A.6.
• Turn the stack of paper over in the paper tray. Also try
rotating the paper 180° in the tray.
• Try printing to the rear output slot.
Back of printouts
are dirty
Check for leaking toner. Clean the inside of the machine.
See page 8.4.
Black pages
• The toner cartridge may not be installed properly. Remove
the cartridge and reinsert.
• The toner cartridge may be defective and need replacing.
Remove the toner cartridge and install a new one. See
“Replacing the Toner Cartridge” on page 8.8.
• The machine may require repair. Contact a service
representative.
Loose toner
9.18 TROUBLESHOOTING
• Clean the inside of the machine. See page 8.4.
• Check the paper type and quality. See “Paper Specifications”
on page A.6.
• Remove the toner cartridge and install a new one. See
“Replacing the Toner Cartridge” on page 8.8.
• If the problem persists, the machine may require repair.
Contact a service representative.
Condition
Character Voids
Horizontal stripes
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
Curl
Suggested solutions
Character voids are white areas within the parts of
characters that should be solid black:
• If you are using transparencies, try another type of
transparency. Due to the composition of the transparency,
some character voids are normal.
• You may be printing on the wrong surface on the paper.
Remove the paper and turn it around.
• The paper may not meet paper specifications. See “Paper
Specifications” on page A.6.
If horizontally aligned black streaks or smears appear:
• The toner cartridge may be installed improperly. Remove and
reinsert the cartridge.
• The toner cartridge may be defective. Remove the toner
cartridge and install a new one. See “Replacing the Toner
Cartridge” on page 8.8.
• If the problem persists, the machine may require repair.
Contact a service representative.
If the printed paper is curl or paper does not feed into the
printer:
• Turn the stack of paper over in the paper tray. Also try
rotating the paper 180° in the paper tray.
• Try printing to the rear output slot.
Copying Problems
Condition
Suggested solutions
Copies are too light or too
dark.
Use the Darkness button to darken or lighten the
background of the copies.
Smears, lines, marks or
spots appears on copies.
• If defects are on the original document, press the
Darkness button to lighten the background of your
copies.
• If no defects are on the original document, clean the
Scan unit. See page 8.5.
Copy image is skewed.
• Ensure that the original document is positioned
correctly in the ADF (Automatic Document Feeder).
• Check that the copy paper is loaded correctly.
Blank copies print out.
Ensure that the original document is face down in the
ADF.
TROUBLESHOOTING 9.19
Condition
Suggested solutions
Image rubs off the copy
easily.
• Replace the paper in the paper tray with paper from a
new package.
• In high humidity areas, do not leave paper in the
machine for the extended periods of time.
Frequent copy paper jams
occurs.
• Fan the stack of paper, then turn it over in the paper
tray. Replace the paper in the tray with a fresh supply.
Check/adjust the paper guides, if necessary.
• Ensure that the paper is the proper paper weight.
75g/m2 (20 lb) bond paper is recommended.
• Check for copy paper or pieces of copy paper
remaining in the machine after a paper jam has been
cleared.
Fewer copies from the toner
cartridge than expected
prints out.
• Your original documents may contain pictures, solids
or heavy lines. For example, they may be forms,
newsletters, books or other documents that use more
toner.
• The machine may be turned frequently on and off.
Scanning Problems
Condition
Suggested solutions
The scanner does not work.
• Make sure that you place the document to be scanned
face down in the ADF.
• There may not be enough available memory to hold
the document you want to scan. Try the Prescan
function to see if that works. Try lowering the scan
resolution rate.
• Check that the USB or parallel cable is connected
properly.
• Make sure that the USB or parallel cable is not
defective. Switch the cable with a known good cable.
If necessary, replace the cable.
• If you are using a parallel cable, ensure that it is
compliant with the IEEE 1284 standard.
• Check that the scanner is configured correctly. Check
scan setting in the SmarThru Configuration or the
application you want to use to make certain that the
scanner job is being sent to the correct port, for
example, LPT1.
9.20 TROUBLESHOOTING
Condition
Suggested solutions
The unit scans very slowly.
• Check if the machine is printing received data. Scan
the document after the current job is completed.
• Graphics are scanned more slowly than text.
• Communication speed becomes slow in scan mode
because of the large amount of memory required to
analyze and reproduce the scanned image. Set your
computer to the ECP printer mode through BIOS
setting. It will help to increase the speed. For details
about how to set BIOS, refer to your computer user’s
guide.
Message appears on your
computer screen:
• “Device can't be set to the
H/W mode you want.”
• “Port is being used by
another program.”
• “Port is Disabled.”
• “Scanner is busy receiving
or printing data. When the
current job is completed,
try again.”
• “Invalid handle.”
• “Scanning has failed.”
• There may be a copying or printing job in progress.
When the current job is complete, try the job again.
• The selected port is currently being used. Restart your
computer and try again.
• The printer cable may be improperly connected or the
power may be off. You must use a USB 1.1 compliant
cable or a parallel cable that supports IEEE-1284 bidirectional communications.
• The scanner driver is not installed or an operating
environment is not set up properly.
• Ensure that port is properly connected and power is
on, and then restart your computer.
• Do not use the parallel and the USB cables at the
same time.
Faxing Problems
Condition
Suggested solutions
The machine is not
working, there is no
display and the buttons
are not working.
• Unplug the power cord and plug it in again.
• Ensure that there is power to the electrical receptacle.
No dial tone sounds.
• Check that the phone line is connected properly.
• Check that the phone socket in the wall is working by
plugging in another phone.
The numbers stored in
the memory do not dial
correctly.
Make sure that the numbers are stored in the memory
correctly. Print a Phonebook list, referring to page
page 6.20.
TROUBLESHOOTING 9.21
Condition
Suggested solutions
The document does not
feed into the machine.
• Make sure that the document is not wrinkled and you are
putting it in correctly. Check that the document is the
right size, not too thick or thin.
• Make sure that the control panel is firmly closed.
Faxes are not received
automatically.
• Fax mode should be selected.
• Make sure that there is paper in the tray.
• Check to see if the display shows “Memory Full.”
The machine does not
send.
• Make sure that the document is loaded in the ADF.
• “TX” should show up on the display.
• Check the other fax machine you are sending to, to see if
it can receive your fax.
The incoming fax has
blank spaces or is
received with a poorquality.
•
•
•
•
Some of the words on a
incoming fax are
stretched.
The fax machine sending you the fax had a temporary
document jam.
There are lines on the
documents you send.
Check your scan unit for marks and clean it. See
page 8.5.
The machine dials a
number, but a connection
with another fax machine
fails.
The other fax machine may be turned off, out of paper,
or cannot answer incoming calls. Speak with the other
machine operator and ask her/him to clear out the
problem.
Documents are not
stored in the memory.
There may not be enough memory to store the
document. If the display shows a “Memory Full”
message, delete any documents you no longer need
from the memory and then restore the document.
Blank areas appear at
the bottom of each page
or on other pages, with a
small strip of text at the
top.
You may have chosen the wrong paper settings in the
user option setting. See page 1.37.
9.22 TROUBLESHOOTING
The fax machine sending you the fax may be faulty.
A noisy phone line can cause line errors.
Check your machine by making a copy.
The toner cartridge may be empty. Replace the toner
cartridge, referring to page 8.8.
Common Macintosh Problems
Problems in the Chooser
Problem
Possible Cause and Solution
The printer driver
icon does not appear
in Chooser.
• Software is not installed correctly. Reinstall the software;
see page 7.2.
• Make sure that you are using a high-quality cable.
The printer name
does not appear in
the Connect to box
in Chooser.
• Make sure that the cables are connected correctly and the
printer is turned on.
• Check if “Ready” appears on the display of the control panel.
If not, clear the problem depending on the error message;
see page 9.8.
• Make sure that the correct printer driver has been selected in
Chooser.
You cannot use the
computer while the
printer is printing.
Background Printing has not been selected.
• Select Background in the Background Printing tab of the
Samsung SPL II Printer window.
• In Mac OS 10.x, background printing is not supported.
Printer Errors
Problem
You cannot use the
computer while the
priter is printing
Possible Cause and Solution
Background Printing has not been selected.
• Select Background in the printer’s properties. See page 7.11
(Mac OS 10.X is not supported.)
TROUBLESHOOTING 9.23
Common Linux Problems
Problem
The machine doesn't
print
Possible Cause and Solution
• Check if the printer driver is installed in your system.
Open MFP Configurator and switch to the Printers tab in
Printers Configuration window to look at the list of
available printers. Make sure that your machine is
displayed on the list. If not, please, invoke Add new
printer wizard to set up your device.
• Check if the printer is started. Open Printers
configuration and select your device on the printers list.
Look at the description in the Selected printer pane. If its
status contains "(stopped)" string, please, press the Start
button. After that normal operation of the printer should
be restored. The "stopped" status might be activated
when some problems in printing occurred. For instance,
this could be an attempt to print document when MFP
port is claimed by a scanning application.
• Check if the MFP port is not busy. Since functional
components of MFP (printer and scanner) share the same
I/O interface (MFP port), the situation of simultaneous
access of different "consumer" application to the same
MFP port is possible. To avoid possible conflicts, only one
of them at a time is allowed to gain control over the
device. The other "consumer" will encounter "device
busy" response. You should open MFP ports configuration
and select the port assigned to your printer. In the
Selected port pane you can see if the port is occupied by
some other application. If this is the case, you should
wait for completion of the current job or should press
Release port button, if you are sure that the present
owner is not functioning properly.
The machine does not
appear on the scanners
list
• Check if your machine is attached to your computer.
Make sure that it is connected properly via the parallel or
USB port and is turned on.
• Check if the scanner driver for you machine is installed in
your system. Open MFP Configurator, switch to Scanners
Configuration, then press Drivers. Make sure that driver
with a name corresponding to your machine's name is
listed in the window.
9.24 TROUBLESHOOTING
Problem
The machine does not
appear on the scanners
list (continued)
Possible Cause and Solution
• Check if the MFP port is not busy. Since functional
components of MFP (printer and scanner) share the same
I/O interface (MFP port), the situation of simultaneous
access of different "consumer" application to the same
MFP port is possible. To avoid possible conflicts, only one
of them at a time is allowed to gain control over the
device. The other "consumer" will encounter "device
busy" response. This can usually happen while starting
scan procedure, and appropriate message box displays.
To identify the source of the problem, you should open
MFP ports configuration and select the port assigned to
your scanner. MFP port's symbol /dev/mfp0 corresponds
to LP:0 designation displayed in the scanners' options, /
dev/mfp1 relates to LP:1 and so on. USB ports start at /
dev/mfp4, so scanner on USB:0 relates to /dev/mfp4
respectively and so forth sequentially. In the Selected
port pane you can see if the port is occupied by some
other application. If this is the case, you should wait for
completion of the current job or should press Release
port button, if you are sure that the present port's owner
is not functioning properly.
The machine doesn't scan
• Check if a document is loaded into the machine.
• Check if your machine is connected to the computer.
Make sure if it is connected properly if I/O error is
reported while scanning.
• Check if MFP port is not busy. Since functional
components of MFP (printer and scanner) share the same
I/O interface (MFP port), the situation of simultaneous
access of different "consumer" application to the same
MFP port is possible. To avoid possible conflicts, only one
of them at a time is allowed to gain control over the
device. The other "consumer" will encounter "device
busy" response. This can usually happen while starting
scan procedure, and appropriate message box will be
displayed.
To identify the source of the problem, you should open
MFP ports configuration and select the port assigned to
your scanner. MFP port's symbol /dev/mfp0 corresponds
to LP:0 designation displayed in the scanners' options, /
dev/mfp1 relates to LP:1 and so on. USB ports start at /
dev/mfp4, so scanner on USB:0 relates to /dev/mfp4
respectively and so forth sequentially. In the Selected
port pane you can see if the port is occupied by some
other application. If this is the case, you should wait for
completion of the current job or should press Release
port button, if you are sure that the present port's owner
is not functioning properly.
TROUBLESHOOTING 9.25
MEMO
9.26 TROUBLESHOOTING
A
SPECIFICATIONS
This chapter includes:
• General Specifications
• Scanner and Copier Specifications
• Printer Specifications
• Facsimile Specifications
• Paper Specifications
General Specifications
Item
Automatic document
feeder (ADF)
ADF Document size
Paper input capacity
Paper output capacity
Description
Up to 20 sheets (weight:47~90g/m2, 12.5~24lb)
Width: 142 to 216 mm (5.6 to 8.5 inches)
Length: 148 to 356 mm (5.8 to 14 inches)
Paper tray: 250 sheets (weight: 75 g/m2, 20 lb)
Manual feeder: 1 sheets (weight: 75 g/m2, 20 lb)
Front output tray: 150 sheets (face down)
Rear output slot: 1 sheet (face up)
Paper tray: Plain paper (60 ~ 90 g/m2, 16 ~ 24 lb)
Paper type
Manual feeder: Plain paper, Transparencies, Labels,
Card stock, Thick, Thin, Bond, Preprinted, Colored,
Envelopes (60 ~ 163 g/m2, 16 ~ 43 lb)
Consumables
1-piece toner cartridge system
Power requirements
100 ~ 127 VAC, 50/60 Hz, 4.0 A
220 ~ 240 VAC, 50/60 Hz, 2.5 A
Sleep mode: 10W(100 ~ 127 VAC) / 12W(220 ~ 240 VAC)
Power consumption
Standby mode: 85 W(100 ~ 127 VAC) / 95 W(220 ~ 240 VAC)
Average: 300 W
Warm-up: 52 dB
Noise
Standby mode: 39 dB
Scanning: 52 dB
Printing: 52 dB
Warm-up Time
Operating conditions
35 seconds
Temperature: 50 oF to 89 oF (10 oC to 32 oC)
Humidity: 20 % to 80 % RH
LCD
16 characters x 2 lines
Toner cartridge life
3,000 pages (for starter, 1,000 pages) @ IDC 5 %
coverage
SET dimension (W x D x H)
363.0 x 398.5 x 308.3 mm (without the handset)
A.2
Item
Description
Net: 9 Kg (including consumables)
Weight
Gross: 9.7 Kg (including consumables, accessories and
package)
Package Weight
Paper: 2.7 Kg
Plastic: 0.7 Kg
Scanner and Copier Specifications
Item
Description
Compatibility
TWAIN standard
Scan method
CIS, Mono
Scan resolution
200 X 200 dpi (optical)
Scan length
Maximum: 15.7 inches (400 mm)
Scan width
Maximum: 8.5 inches (216 mm)
Effective: 8.2 inches (208 mm)
Mono bit depth
1 bit for Text mode
8 bit for Gray mode
Copy speed
Letter: 17 copies per minute
A4: 16 copies per minute
Copy resolution
300 x 300 dpi
Zoom rate
50 ~ 200 %
Multiple copies
99 pages
Halftone
256 levels
A.3
Printer Specifications
Item
Description
Print method
Laser Beam Printing
Print speed
Letter: 17 pages per minute
A4: 16 pages per minute
Paper size
Paper tray: Letter, A4, Legal, Folio, A5, A6
Manual feeder: Letter, Legal, A4, Folio, Executive, A5,
A6, A6 card, Post Card 4x6, Hagaki, Envelope 7-3/4,
Envelope 9, Envelope 10, Envelope DL, Envelope C5,
Envelope C6, Envelope B5
* Min.: 76 x 127 mm (3 x 5 in.)
Max.: 216 x 356 (8.5 x 14 in.)
Print resolution
600 x 600 dpi
Emulation
SPL (GDI)
PC Interface
IEEE 1284 (ECP Only), USB 1.1
Compatibility
Windows 95/98/2000/NT 4.0/Me/XP
Macintosh 8.6 or later
Linux:
• Redhat 7.1 and above
• Linux Mandrake 8.0 and above
• SuSE 7.1 and above
• Caldera OpenLinux 3.1 and above
• Turbo Linux 7.0 and above
• Slackware 8.1 and above
Memory
4MB
First printing time
Standby mode: 12 seconds
Power save mode: 47 seconds
A.4
Facsimile Specifications
Item
Description
Compatibility
ITU-T Group 3
Applicable line
Public Switched Telephone Network (PSTN) or behind
PABX
Data coding
MH/MR/MMR (ECM Mode)
Modem speed
33600/31200/28800/26400/24000/21600/19200/
16800/14400/12000/9600/7200/4800/2400 bps with
fall back
Transmission speed
Approx. 3 seconds/page
* Transmission time applies to memory transmission of
text data with ECM compression using only ITU-T
No.1 Chart.
Scan speed
Approx. 6 seconds/LTR (at standard fax resolution
mode)
Paper size
Letter, A4, Legal
Resolution
Standard: 203 x 98 dpi
Fine: 203 x 196 dpi
Super Fine: 203 x 392 dpi
Photo: 203 x 196 dpi
User Memory
2 MB
Halftone
256 levels
Auto dialer
One-touch dialing (up to 20 numbers)
Speed dialing (up to 80 numbers)
A.5
Paper Specifications
Overview
Your machine accepts a variety of print materials, such as cut-sheet paper, including
up to 100% recycled fiber content paper, envelopes, labels, transparencies and
custom-size paper. Properties, such as weight, composition, grain and moisture
content, are important factors affecting the machine’s performance and the output
quality. Paper that does not meet the guidelines outlined in this user’s guide can
cause the following problems:
• Poor print quality
• Increased paper jams
• Premature wear on the machine.
NOTES:
• Some paper may meet all of the guidelines in this guide and still not produce
satisfactory results. This may be the result of improper handling, unacceptable
temperature and humidity levels, or other variables over which Samsung has no
control.
• Before purchasing large quantities of paper, insure the paper meets the requirements
specified in this user’s guide.
CAUTION: Using paper that does not meet these specifications may cause problems,
requiring repairs. These repairs are not covered by the Samsung warranty or service
agreements.
Supported Sizes of Paper
Weight
Capacity*
Plain paper
Letter (215.9 x 279/8.5 x 11)
A4 (210 x 297/8.27 x 11.69)
Folio (215.9 x 330.2/8.5 x 13)
Legal (215.9 x 355.6/8.5 x 14)
Executive (184.2 x 266.7/7.25 x 10.5)
A5 (148 x 210/5.83 x 8.27)
A6 (105 x 148/4.13 x 5.88)
• 60 to 90 g/m2 bond
(16 to 24 lb) for the
paper tray
• 60 to 163 g/m2 bond
(16 to 43 lb) for the
manual feeder
• 250 sheets of 75 g/m2
bond (20 lb) paper for
the paper tray
• 1 sheet of paper for
the manual feeder
Envelopes
No.9 (98.4 x 225.4/3.88 x 8.88)
No.10 (104.8 x 241.3/4.13 x 9.5)
DL (110 x 220/4.33 x 8.66)
C5 (162 x 229/6.38 x 9.02)
C6 (114 x 162/4.49 x 6.38)
B5 (176 x 250/6.93 x 9.84)
No.7 3/4 (98.4 x 190.5/3.88 x 7.5)
75 to 90 g/m2
1 sheet of paper for the
manual feeder
Size (mm/in.)
A.6
Size (mm/in.)
Weight
Labels
Letter (215.9 x 279/8.5 x 11)
A4 (210 x 297/8.27 x 11.69)
120 to 150 g/m2
Transparency films
Letter (215.9 x 279/8.5 x 11)
A4 (210 x 297/8.27 x 11.69)
138 to 146 g/m2
Card stocks
A6 card (105 x 148/4.13 x 5.88)
Post Card (101.6 x 152.4/4 x 6)
Hagaki (100 x 148/3.94 x 5.83)
90 to 163 g/m2
Capacity*
1 sheet of paper for the
manual feeder
Minimum size (custom)
60 to 120 g/m2 bond
(16 to 32 lb)
Maximum size (Legal)
* Capacity may vary depending on print materials’ weight and thickness, and environmental
conditions.
NOTE: You may experience jams when using print materials with a length of less than
127 mm (5 in.). For optimum performance, ensure that you are storing and handling the
paper correctly. Please refer to “Paper Storage Environment” on page A.9.
Guidelines for Using Paper
For the best result, use conventional 75 g/m2 (20 lb) paper. Ensure that the paper is
of good quality, and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles,
voids, and curled or bent edges.
If you are unsure of what type of paper you are loading, such as bond or recycled
paper, check the label on the package.
The following problems may cause print quality deviations, jamming or even damage
to the machine:
Symptom
Problem with Paper
Solution
Poor print quality or toner
adhesion, problems with
feeding
Too moist, too rough, too
smooth or embossed; faulty
paper lot
Try another kind of paper,
between 100 ~ 400 Sheffied, 4 ~
5 % moisture content.
Dropout, jamming, curl
Stored improperly
Store paper flat in its moistureproof wrapping.
Increased gray background
shading/machine wear
Too heavy
Use lighter paper, use the rear
output slot.
Excessive curl problems with
feeding
Too moist, wrong grain
direction or short-grain
construction
• Use the rear output slot.
• Use long-grain paper.
A.7
Symptom
Problem with Paper
Solution
Jamming, damage to
machine
Cutouts or perforations
Do not use paper with cutouts or
perforations.
Problems with feeding
Ragged edges
Use good quality paper.
NOTES:
• Do not use letterhead paper printed with low-temperature inks, such as those used in
some types of thermography.
• Do not use raised or embossed letterhead.
• The machine uses heat and pressure to fuse toner to the paper. Insure that any
colored paper or preprinted forms use inks that are compatible with this fusing
temperature (200 °C or 392 °F for 0.1 second).
Paper Specifications
Category
Specifications
Acid Content
5.5 pH or lower
Caliper
0.094 ~ 0.18 mm (3.0 ~ 7.0 mils)
Curl in Ream
Flat within 5 mm (0.02 in.)
Cut Edge Conditions
Cut with sharp blades with no visible fray.
Fusing Compatibility
Must not scorch, melt, offset or release hazardous
emissions when heated to 200 °C (392 °F) for 0.1
second.
Grain
Long Grain
Moisture Content
4 % ~ 6 % by weight
Smoothness
100 ~ 400 Sheffied
Paper Output Capacity
Output Location
Capacity
Face-down output tray
150 sheets of 75 g/m2 bond (20 lb) paper
Face-up output slot
1 sheet of 75 g/m2 bond (20 lb) paper
A.8
Paper Storage Environment
Paper storage environmental conditions directly affect the feed operation.
Ideally, the machine and paper storage environment should be at or near room
temperature, and not too dry or humid. Remember that paper is hygroscopic; it
absorbs and loses moisture rapidly.
Heat works with humidity to damage paper. Heat causes the moisture in paper to
evaporate, while cold causes it to condense on the sheets. Heating systems and air
conditioners remove most of the humidity from a room. As paper is opened and used,
it loses moisture, causing streaks and smudging. Humid weather or water coolers can
cause the humidity to increase in a room. As paper is opened and used it absorbs any
excess moisture, causing light print and dropouts. Also, as paper loses and gains
moisture it can become distorted. This can cause paper jams.
Care should be taken not to purchase more paper than can be used in a short time
(about 3 months). Paper stored for long periods may experience heat and moisture
extremes, which can cause damage. Planning is important to prevent damage to
large supplies of paper.
Unopened paper in sealed reams can remain stable for several months before use.
Opened packages of paper have more potential for environment damage, especially
if they are not wrapped with a moisture-proof barrier.
The paper storage environment should be properly maintained to ensure optimum
performance. The required condition is 20 to 24 °C (68 to 75 °F), with a relative
humidity of 45 % to 55 %. The following guidelines should be considered when
evaluating the paper’s storage environment:
• Paper should be stored at or near room temperature.
• The air should not be too dry or too humid.
• The best way to store an opened ream of paper is to rewrap it tightly in its
moisture-proof wrapping. If the machine environment is subject to extremes,
unwrap only the amount of paper to be used during the day’s operation to prevent
unwanted moisture changes.
Envelopes
Envelope construction is critical. Envelope fold lines can vary considerably, not only
between manufacturers, but also within a box from the same manufacturer.
Successful printing on envelopes depends upon the quality of the envelopes. When
selecting envelopes, consider the following components:
• Weight: The weight of the envelope paper should not exceed 90g/m2 (24lb) or
jamming may occur.
• Construction: Prior to printing, envelopes should lie flat with less than 6mm
(0.25in.) curl, and should not contain air.
• Condition: Envelopes should not be wrinkled, nicked, or otherwise damaged.
A.9
• Temperature: You should use envelopes that are compatible with the heat and
pressure of the machine.
• Size: You should only use envelopes within the following size ranges
NOTES:
• Use only the manual feeder to print envelopes.
• You may experience some paper jams when using any media with a length less than
140 mm (5.5 in.). This may be caused by paper that has been affected by
environmental conditions. For optimum performance, make sure you are storing and
handling the paper correctly. Please refer to “Paper Storage Environment” on
page A.9.
Envelopes with Double Side Seams
Double side-seams construction has vertical seams at both ends of the envelope
rather than diagonal seams. This style may be more likely to wrinkle. Be sure the
seam extends all the way to the corner of the envelope as illustrated below.
Correct
Incorrect
Envelopes with Adhesive Strips or Flaps
Envelopes with a peel-off adhesive strip or with more than one flap that folds over to
seal must use adhesives compatible with the heat and pressure in the machine. The
extra flaps and strips might cause wrinkling, creasing, or even jams and may even
damage the fuser.
Envelope Margins
The following gives typical address margins for a commercial #10 or DL envelope.
Type of Address
Minimum
Maximum
Return address
15 mm (0.6 in.)
51 mm (2 in.)
Delivery address
51 mm (2 in.)
90 mm (3.5 in.)
A.10
NOTES:
• For the best print quality, position margins no closer than 15 mm (0.6 in.) from the
edges of the envelope.
• Avoid printing over the area where the envelope’s seams meet.
Envelope Storage
Proper storage of envelopes helps contribute to print quality. Envelopes should be
stored flat. If air is trapped in an envelope, creating an air bubble, then the envelope
may wrinkle during printing.
Labels
CAUTIONS:
• To avoid damaging the machine, use only labels recommended for laser printers.
• To prevent serious jams, always use the manual feeder to print labels and always use
the rear output tray.
• Never print on the same sheet of labels more than once and never print on a partial
sheet of labels.
When selecting labels, consider the quality of each component:
• Adhesives: The adhesive material should be stable at 180°C (356°F), the
machine’s fusing temperature.
• Arrangement: Only use labels with no exposed backing between them. Labels can
peel off sheets with spaces between the labels, causing serious jams.
• Curl: Prior to printing, labels must lie flat with no more than 13mm (5in.) of curl in
any direction.
• Condition: Do not use labels with wrinkles, bubbles, or other indications of
separation.
Transparencies
Transparencies used in the machine must be able to withstand 180°C (356°F), the
machine’s fusing temperature.
CAUTION: To avoid damaging the machine, use only transparencies recommended for
use in laser printers.
A.11
INDEX
adding documents 6.26
ADF (Automatic Document Feeder),
load 4.3
ADF rubber pad, replace 8.13
automatic dialing
group 6.17
one-touch 6.14
speed 6.15
automatic redialing 6.9
date and time, set 1.36
delay receive polling 6.25
delayed fax 6.22
display language, change 1.32
document
jam, clear 9.2
loading 1.12
preparing 4.2
drum, clean 8.11
broadcasting faxes 6.21
error messages 9.8
extension phone, connect 1.16
canceling
fax 6.8
print 3.5
scan 5.5
scheduled faxes 6.27
characters, enter 1.34
cleaning
drum 8.11
inside 8.4
outside 8.4
scan unit 8.5
collated copy 4.4
connection
AC power 1.18
extension phone 1.16
parallel 1.17
telephone line cord 1.15
consumables 8.12
control panel 1.6
copying 4.3
collation 4.4
default setting, change 4.7
image 4.5
number of pages 4.5
time out, set 4.8
Favorite setting, use 3.6
fax system, set
advanced settings 6.32
basic settings 6.2
fitting to page, print 3.13
front output tray, use 2.5
graphic properties, set 3.8
group dial
dialing 6.19
editing 6.18
setting 6.17
handset, attach 1.8
help, use 3.6
installing
Linux software 7.15
Macintosh software 7.2
toner cartridge 1.10
Windows software 1.21
jam, clear
document 9.2
paper 9.3
Linux
common problems 9.24
driver, install 7.15
printing 7.23
scanning 7.25
machine ID, set 1.33
Macintosh
common problems 9.23
driver, install 7.2
printing 7.7
memory, clear 8.2
MFP driver, install
Linux 7.15
Macintosh 7.2
Windows 1.21
network printer, set 3.22
notifying toner low 8.10
one-touch dial
dialing 6.15
storing 6.14
orientation, print 3.3, 7.7, 7.24
output location, select 2.4
overlay, use 3.18
paper guidelines 2.3
paper jam, clear 9.3
paper level indicator 2.7
paper load
in manual feeder 2.8
in paper tray 1.12
paper load capacity 2.2
paper properties, set 3.7
paper size, set
manual feeder 2.10
paper tray 1.37
print 3.7, 7.7, 7.24
paper source, set 3.8, 7.11, 7.24
paper type 2.2
paper type, set
manual feeder 2.10
paper tray 1.37
print 3.8, 7.7, 7.24
paper, load 6.11
parallel, connect 1.17
polling 6.25
poster, print 3.14
power save mode, use 1.41
print order, set 3.4
print resolution 3.9, 7.10, 7.13
printer driver, install
Linux 7.15
Macintosh 7.2
Windows 1.21
printer properties
Linux 7.23
Macintosh 7.9
windows 3.2
printing
fitting to a selected paper size 3.13
from Linux 7.23
from Macintosh 7.7
from Windows 3.2
multiple pages on one sheet 3.10
Phonebook list 6.20
posters 3.14
reduced or enlarged document
3.12
reports 6.30
using overlays 3.18
watermarks 3.15
priority fax 6.24
problems, solve
copying 9.19
error messages 9.8
faxing 9.21
Linux 9.24
Macintosh 9.23
paper feeding 9.11
printing 9.12
printing quality 9.15
scanning 9.20
rear output slot, use 2.5
receiving a fax
in Ans/Fax mode 6.12
in Fax mode 6.11
in Secure Receiving mode 6.28
in Tel mode 6.11
in the memory 6.13
redialing
automaically 6.8
manually 6.9
reduced/enlarged
copy 4.6
print 3.12, 7.7
Remote Control Panel 6.35
reports, print 6.30
resolution
fax 6.6
print 3.9, 7.10
scanning
Linux 7.25
Windows 5.2
searching Phonebook 6.19
Secure Receiving mode 6.28
sending a fax
automatically 6.7
manually 6.8
sharing printer, set 3.22
SmarThru
install 1.21
uninstall 1.30
sounds, set 1.38
specifications
facsimile A.5
general A.2
paper A.6
printer A.4
scanner and copier A.3
speed dial
dialing 6.16
storing 6.15
system requirements
Linux 7.15
Macintosh 7.2
Windows 1.21
tel line, connect 1.15
toll save mode, use 1.40
toner cartridge
install 1.10
life 8.7
redistribute 8.7
replace 8.8
toner save mode, use 1.39
TWAIN, scan 5.6
uninstalling
MFP driver
Linux 7.17
Windows 1.29
Remote Control Panel 1.29
SmarThru 1.30
USB
connect 1.17
mode, change 9.14
volume, adjust
ringer 1.38
speaker 1.38
watermarks, use 3.15
Home
Visit us at:
www.samsungprinter.com
Rev.1.00

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