Samsung Electronics Co SMJ727P Multi-band GSM/EDGE/UMTS/CDMA/LTE Phone with Bluetooth, WLAN and ANT+ User Manual G930P

Samsung Electronics Co Ltd Multi-band GSM/EDGE/UMTS/CDMA/LTE Phone with Bluetooth, WLAN and ANT+ G930P

Contents

Users Manual 2

Important Information
Health and Safety Information
– page 9
Warranty Legal Information
– page 28
G930P_.book Page 1 Thursday, April 14, 2016 2:35 PM
2
This document contains important
terms and conditions with respect to
your device. By using this device, you
accept those terms and conditions.
Legal Information
Important legal information can be
accessed in writing on the mobile
device or on
samsung.com
READ THIS INFORMATION BEFORE
USING YOUR MOBILE DEVICE.
Samsung Limited Warranty
- This
product is covered under the
applicable Samsung Limited
Warranty
INCLUDING ITS DISPUTE
RESOLUTION PROCEDURE and
your right to opt out of arbitration
within 30 calendar days of the first
consumer purchase.
You may opt out
by either sending an email to
optout@sea.samsung.com with the
subject line "Arbitration Opt-Out" or by
calling 1-800-SAMSUNG (726-7864).
For more detailed procedures,
please refer to the "Dispute
Resolution Procedures and
Arbitration and Opt-Out" section of
the Limited Warranty.
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3
Full written terms and detailed
information about the warranty and
obtaining service are available on
the device at: Settings ➔ About
device ➔ Legal Information ➔
Samsung legal or you may access
the online version of the Health/
Safety and Warranty guide for your
device at:
English:
www.samsung.com/us/Legal/
Phone-HSGuide
Spanish:
www.samsung.com/us/Legal/
Phone-HSGuide-SP
Location of Legal Information on the
device:
Health and Safety Information
• Settings ➔ About device ➔
Legal information ➔ Samsung
legal ➔ Health and Safety
Warranty
• Settings ➔ About device ➔
Legal information ➔ Samsung
legal ➔ Warranty
End User License Agreement (EULA)
• Settings ➔ About device ➔
Legal information ➔ Samsung
legal ➔ End User License
Agreement
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4
WARNING!
This product contains
chemicals known to the
State of California to
cause cancer, birth
defects, or other
reproductive harm. For
more information, please
call 1-800-SAMSUNG
(726-7864).
Intellectual Property
All Intellectual Property, as defined
below, owned by or which is
otherwise the property of Samsung
or its respective suppliers relating to
the SAMSUNG Phone, including but
not limited to, accessories, parts, or
software relating thereto (the
“Phone System”), is proprietary to
Samsung and protected under
federal laws, state laws, and
international treaty provisions.
Intellectual Property includes, but is
not limited to, inventions
(patentable or unpatentable),
patents, trade secrets, copyrights,
software, computer programs, and
related documentation and other
works of authorship. You may not
infringe or otherwise violate the
rights secured by the Intellectual
Property. Moreover, you agree that
you will not (and will not attempt to)
modify, prepare derivative works of,
reverse engineer, decompile,
disassemble, or otherwise attempt
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5
to create source code from the
software. No title to or ownership in
the Intellectual Property is
transferred to you. All applicable
rights of the Intellectual Property
shall remain with SAMSUNG and its
suppliers.
Open Source Software
Some software components of this
product incorporate source code
covered under GNU General Public
License (GPL), GNU Lesser General
Public License (LGPL), OpenSSL
License, BSD License and other
open source licenses. To obtain the
source code covered under the
open source licenses, please visit:
http://opensource.samsung.com
Disclaimer of Warranties;
Exclusion of Liability
EXCEPT AS SET FORTH IN THE
EXPRESS WARRANTY CONTAINED
ON THE WARRANTY PAGE
ENCLOSED WITH THE PRODUCT, THE
PURCHASER TAKES THE PRODUCT
"AS IS", AND SAMSUNG MAKES NO
EXPRESS OR IMPLIED WARRANTY OF
ANY KIND WHATSOEVER WITH
RESPECT TO THE PRODUCT,
INCLUDING BUT NOT LIMITED TO
THE MERCHANTABILITY OF THE
PRODUCT OR ITS FITNESS FOR ANY
PARTICULAR PURPOSE OR USE; THE
DESIGN, CONDITION OR QUALITY
OF THE PRODUCT; THE
PERFORMANCE OF THE PRODUCT;
THE WORKMANSHIP OF THE
G930P_.book Page 5 Thursday, April 14, 2016 2:35 PM
6
PRODUCT OR THE COMPONENTS
CONTAINED THEREIN; OR
COMPLIANCE OF THE PRODUCT
WITH THE REQUIREMENTS OF ANY
LAW, RULE, SPECIFICATION OR
CONTRACT PERTAINING THERETO.
NOTHING CONTAINED IN THE
INSTRUCTION MANUAL SHALL BE
CONSTRUED TO CREATE AN
EXPRESS OR IMPLIED WARRANTY OF
ANY KIND WHATSOEVER WITH
RESPECT TO THE PRODUCT. IN
ADDITION, SAMSUNG SHALL NOT BE
LIABLE FOR ANY DAMAGES OF ANY
KIND RESULTING FROM THE
PURCHASE OR USE OF THE
PRODUCT OR ARISING FROM THE
BREACH OF THE EXPRESS
WARRANTY, INCLUDING INCIDENTAL,
SPECIAL OR CONSEQUENTIAL
DAMAGES, OR LOSS OF
ANTICIPATED PROFITS OR BENEFITS.
Modification of Software
SAMSUNG IS NOT LIABLE FOR
PERFORMANCE ISSUES OR
INCOMPATIBILITIES CAUSED BY
YOUR EDITING OF REGISTRY
SETTINGS, OR YOUR MODIFICATION
OF OPERATING SYSTEM SOFTWARE.
USING CUSTOM OPERATING
SYSTEM SOFTWARE MAY CAUSE
YOUR DEVICE AND APPLICATIONS
TO WORK IMPROPERLY. YOUR
CARRIER MAY NOT PERMIT USERS
TO DOWNLOAD CERTAIN
SOFTWARE, SUCH AS CUSTOM OS.
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7
Samsung KNOX
Samsung KNOX™ is Samsung’s
security platform and is a mark for a
Samsung device tested for security
with enterprise use in mind.
Additional licensing fee may be
required. For more information
about KNOX, please refer
to:
www.samsung.com/us/
knox
[041516]
Samsung Electronics America
(SEA), Inc
©2016 Samsung Electronics
America, Inc. Samsung is a
registered trademark of Samsung
Electronics Co., Ltd.
Do you have questions about your
Samsung Mobile Device?
For 24 hour information and
assistance, we offer a new FAQ/ARS
System (Automated Response
System) at:
www.samsung.com/us/support
Address:
85 Challenger Road
Ridgefield Park,
New Jersey 07660
Phone:
1-800-SAMSUNG (726-7864)
Internet Address:
www.samsung.com
G930P_.book Page 7 Thursday, April 14, 2016 2:35 PM
8
Table of Contents
Health and Safety
Information ............................ 9
Maintaining Water and Dust
Resistance . . . . . . . . . . . . . . . . 9
Specific Absorption Rate (SAR)
Certification Information . . . .11
FCC Part 15 Information
to User . . . . . . . . . . . . . . . . . . . 14
Commercial Mobile Alerting
System ("CMAS") . . . . . . . . . . 16
Samsung Mobile Products
and Recycling . . . . . . . . . . . . 16
GPS & AGPS . . . . . . . . . . . . . . 19
Emergency Calls . . . . . . . . . . 21
FCC Hearing Aid
Compatibility (HAC)
Regulations for Wireless
Devices . . . . . . . . . . . . . . . . . . 22
Restricting Children's Access
to Your Mobile Device . . . . . 27
Warranty Legal Information28
End User License Agreement
for Software (EULA) . . . . . . . . 28
Health/Safety and Standard
Limited Warranty Guide
(Terms & Conditions
of Sale) . . . . . . . . . . . . . . . . . . 28
Procedures for Dispute
Resolution/30-day
Arbitration and Opt-Out
Policy . . . . . . . . . . . . . . . . . . . . 29
Index .....................................33
G930P_.book Page 8 Thursday, April 14, 2016 2:35 PM
Health and Safety Information 9
Health and Safety
Information
This section outlines the safety
precautions associated with using
your phone. The terms “mobile
device” or “cell phone” are used in
this section to refer to your phone.
Read this information before using your
mobile device
.
Caution!
Exercise care when using
the card removal tool to
eject an internal card slot.
Note:
Water-resistant and dustproof
based on IP68 rating, which
tests submersion up to
5.0 feet for up to 30 minutes.
Maintaining Water and Dust
Resistance
This device is rated IP68 using the
Ingress Protection rating system.
Your device has been tested in a
controlled environment and shown
to be water and dust resistant in
certain circumstances (meets
requirements of classification IP68
as described by the international
standard IEC 60529 - Degrees of
Protection provided by Enclosures
[IP Code]; test conditions: 15-35°C,
86-106 kPa, 5.0 feet, for 30 minutes).
Despite this classification, your
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10
device is not impervious to water
damage in any situation. It is
important that all compartments are
closed tightly.
Follow these tips carefully to
prevent damage to the device.
•
Whenever your device gets wet, dry
it thoroughly with a clean, soft
cloth.
•
Do not expose the device to salt
water or ionized water, or to water
over
5.0 feet
deep for more than
30 minutes
. If your device is
exposed to fresh water, dry it
thoroughly with a clean, soft cloth.
If the device is exposed to any
liquid other than fresh water, rinse
the device with fresh water
immediately and dry it thoroughly
with a clean, soft cloth. Failure to
rinse the device in fresh water and
dry it as instructed may cause the
device to suffer from operability or
cosmetic issues.
•
Do not expose the device to water
at high pressure.
•
If the device is dropped or receives
an impact, the water and dust
resistant features of the device may
be damaged.
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Health and Safety Information 11
•
The touchscreen and other features
may not work properly if the device
is used in water or in other liquids.
[040616]
Specific Absorption Rate (SAR)
Certification Information
Your wireless device is a radio
transmitter and receiver. It is
designed and manufactured not to
exceed the exposure limits for
Radio Frequency (RF) energy set by
the Federal Communications
Commission (FCC) of the U.S.
Government.
These FCC RF exposure limits are
derived from the recommendations
of two expert organizations: the
National Council on Radiation
Protection and Measurement
(NCRP) and the Institute of Electrical
and Electronics Engineers (IEEE). In
both cases, the recommendations
were developed by scientific and
engineering experts drawn from
industry, government, and
academia after extensive reviews of
the scientific literature related to
the biological effects of RF energy.
The RF exposure limit set by the
FCC for wireless mobile devices
employs a unit of measurement
known as the Specific Absorption
Rate (SAR). The SAR is a measure of
the rate of absorption of RF energy
by the human body expressed in
units of watts per kilogram (W/kg).
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12
The FCC requires wireless devices
to comply with a safety limit of 1.6
watts per kilogram (1.6 W/kg).
The FCC SAR limit incorporates a
substantial margin of safety to give
additional protection to the public
and to account for any variations in
measurements.
SAR tests are conducted using
standard operating positions
accepted by the FCC with the
device transmitting at its highest
certified power level in all tested
frequency bands. Although the SAR
is determined at the highest
certified power level, the actual SAR
level of the device while operating
can be well below the maximum
reported value. This is because the
device is designed to operate at
multiple power levels so as to use
only the power required to reach
the network. In general, the closer
you are to a wireless base station
antenna, the lower the power
output of the device.
Before a new model device is
available for sale to the public, it
must be tested and certified to the
FCC that it does not exceed the SAR
limit established by the FCC. Tests
for each model phone are
performed in positions and
locations (e.g. at the ear and worn
on the body) as required by
the FCC.
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Health and Safety Information 13
For body-worn operation, this
device has been tested and meets
FCC RF exposure guidelines when
used with an accessory that
contains no metal and that
positions the mobile device a
minimum of 1.5 cm from the body.
Use of other accessories may not
ensure compliance with FCC RF
exposure guidelines. The FCC has
granted an Equipment
Authorization for this mobile device
with all reported SAR levels
evaluated as in compliance with the
FCC RF exposure guidelines.
This device has a FCC ID number:
A3LSM [Model Number:
SM- ] and the specific SAR
levels for this device can be found
at the following FCC website:
www.fcc.gov/oet/ea/
The SAR information for this device
can also be found on Samsung’s
website:
www.samsung.com/sar
SAR information on this and other
model devices can be accessed
online on the FCC's website through
http://transition.fcc.gov/oet/rfsafety/
sar.html
. To find information that
pertains to a particular model, this
site uses the device FCC ID number
which is usually printed somewhere
on the case of the device.
Sometimes it may be necessary to
remove the battery pack to find the
number. Once you have the FCC ID
number for a particular device,
follow the instructions on the
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J 27P
J 27P
7
7
14
website and it should provide values
for typical or maximum SAR for a
particular device. Additional SAR
information can also be obtained at
www.fcc.gov/encyclopedia/specific-
absorption-rate-sar-cellular-telephones
FCC Part 15 Information to User
Pursuant to part 15.21 of the FCC
Rules, you are cautioned that
changes or modifications not
expressly approved by Samsung
could void your authority to operate
the device.
This device complies with part 15 of
the FCC Rules. Operation is subject
to the following two conditions: (1)
This device may not cause harmful
interference, and (2) this device
must accept any interference
received, including interference that
may cause undesired operation.
G930P_.book Page 14 Thursday, April 14, 2016 2:35 PM
Health and Safety Information 15
Note:
This equipment has been
tested and found to comply
with the limits for a Class B
digital device, pursuant to
part 15 of the FCC Rules.
These limits are designed to
provide reasonable
protection against harmful
interference in a residential
installation. This equipment
generates, uses and can
radiate radio frequency
energy and, if not installed
and used in accordance with
the instructions, may cause
harmful interference to radio
communications.
However, there is no guarantee that
interference will not occur in a
particular installation. If this
equipment does cause harmful
interference to radio or television
reception, which can be
determined by turning the
equipment off and on, the user is
encouraged to try to correct the
interference by one or more of the
following measures:
•
Reorient or relocate the receiving
antenna.
•
Increase the separation between
the equipment and receiver.
G930P_.book Page 15 Thursday, April 14, 2016 2:35 PM
16
•
Connect the equipment into an
outlet on a circuit different from
that to which the receiver is
connected.
•
Consult the dealer or an
experienced radio/TV technician
for help.
Commercial Mobile Alerting
System ("CMAS")
This device is also designed to
receive CMAS alerts, known as
Personal Localized Alerting Network
("PLAN") alerts. If your wireless
provider has chosen to participate
in CMAS/PLAN, alerts may be
available while in the provider's
coverage area. If you travel outside
your provider's coverage area, alerts
may not be available. For more
information, please contact your
wireless provider.
Samsung Mobile Products and
Recycling
Samsung cares for the environment
and encourages its customers to
recycle Samsung mobile devices
and genuine Samsung accessories.
Proper disposal of your mobile
device and its battery is not only
important for safety, it benefits the
environment.
Batteries must be recycled or
disposed of properly.
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Health and Safety Information 17
Note:
Dispose of unwanted
electronics through an
approved recycler.
We've made it easy for you to
recycle your old Samsung mobile
device by working with respected
take-back companies in every state
in the country.
Note:
Most carriers will provide a
take-back option for products
to be properly disposed
when purchasing new
products.
Drop It Off
You can drop off your
Samsung-branded mobile
device and batteries for
recycling at one of our
numerous Samsung Recycling
Direct (SM) locations.
Note:
Samsung-branded devices
and batteries will be
accepted at these locations
for no fee.
For battery recycling,
go to call2recycle.org
or call 1-800-822-8837.
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18
To find the nearest recycling
location, go to any of the
following:
•
www.samsung.com/
recyclingdirect or call
1-877-278-0799.
•
PLUG-IN to eCYCLING with
EPA:
www.call2recycle.org/
Mail It In
The Samsung Mobile Take-Back
Program will provide Samsung
customers with a free recycling
mailing label.
For more information, go to:
https://pages.samsung.com/
recycling/index.jsp
and follow the
on-screen instructions or call
1-800-822-8837.
Follow local regulations regarding
disposal of mobile devices and
batteries
Dispose of your mobile device and
batteries in accordance with local
regulations. In some areas, the
disposal of these items in
household or business trash may be
prohibited. Help us protect the
environment - recycle!
WARNING!
Never dispose of
batteries in a fire
because they may
explode.
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Health and Safety Information 19
GPS & AGPS
Certain Samsung mobile devices
can use a Global Positioning System
(GPS) signal for location-based
applications. A GPS uses satellites
controlled by the U.S. Government
that are subject to changes
implemented in accordance with
the Department of Defense policy
and the 2008 Federal Radio
navigation Plan (FRP). Changes may
affect the performance of
location-based technology on your
mobile device.
Certain Samsung mobile devices
can also use an Assisted Global
Positioning System (AGPS), which
obtains information from the
cellular network to improve GPS
performance. AGPS uses your
wireless service provider's network
and therefore airtime, data charges,
and/or additional charges may
apply in accordance with your
service plan. Contact your wireless
service provider for details.
Your Location
Location-based information
includes information that can be
used to determine the approximate
location of a mobile device. Mobile
devices which are connected to a
wireless network transmit
location-based information.
Additionally, if you use applications
that require location-based
information (e.g. driving directions),
such applications transmit
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20
location-based information. The
location-based information may be
shared with third-parties, including
your wireless service provider,
applications providers, Samsung,
and other third-parties providing
services.
Use of AGPS in Emergency Calls
When you make an emergency call,
the cellular network may activate
AGPS technology in your mobile
device to tell the emergency
responders your approximate
location.
AGPS has limitations and
might not
work in your area
. Therefore:
•
Always tell the emergency
responder your location to the best
of your ability; and
•
Remain on the mobile device for as
long as the emergency responder
instructs you.
Navigation
Maps, directions, and other
navigation-data, including data
relating to your current location,
may contain inaccurate or
incomplete data, and
circumstances can and do change
over time. In some areas, complete
information may not be available.
Therefore, you should always visually
confirm that the navigational
instructions are consistent with what
you see before following them. All users
should pay attention to road conditions,
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Health and Safety Information 21
closures, traffic, and all other factors
that may impact safe driving or
walking. Always obey posted road
signs
.
Emergency Calls
This mobile device, like any wireless
mobile device, operates using radio
signals, wireless and landline
networks, as well as
user-programmed functions, which
cannot guarantee connection in all
conditions, areas, or circumstances.
Therefore, you should never rely
solely on any wireless mobile
device for essential
communications (medical
emergencies, for example). Before
traveling in remote or
underdeveloped areas, plan an
alternate method of contacting
emergency services personnel.
Remember, to make or receive any
calls, the mobile device must be
switched on and in a service area
with adequate signal strength.
Emergency calls may not be
possible on all wireless mobile
device networks or when certain
network services and/or mobile
device features are in use. Check
with local service providers. If
certain features are in use (call
blocking, for example), you may first
need to deactivate those features
before you can make an emergency
call. Consult your User Manual and
your local cellular service provider.
When making an emergency call,
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22
remember to give all the necessary
information as accurately as
possible. Remember that your
mobile device may be the only
means of communication at the
scene of an accident; do not cut off
the call until given permission to do
so.
To make an emergency call:
1. If the mobile device is not on,
switch it on.
2. Open your phone dialer.
3. Enter the emergency number
for your present location (for
example, 911 or other official
emergency number), then tap
Call/Send
. Emergency
numbers vary by location.
FCC Hearing Aid Compatibility
(HAC) Regulations for Wireless
Devices
The U.S. Federal Communications
Commission (FCC) has established
requirements for digital wireless
mobile devices to be compatible
with hearing aids and other assistive
hearing devices.
When individuals employing some
assistive hearing devices (hearing
aids and cochlear implants) use
wireless mobile devices, they may
detect a buzzing, humming, or
whining noise. Some hearing
devices are more immune than
others to this interference noise,
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Health and Safety Information 23
and mobile devices also vary in the
amount of interference they
generate.
The wireless telephone industry has
developed a rating system for
wireless mobile devices to assist
hearing device users find mobile
devices that may be compatible
with their hearing devices. Not all
mobile devices have been rated.
Mobile devices that are rated have
the rating on their box or a label
located on the box.
The ratings are not guarantees.
Results will vary depending on the
user's hearing device and hearing
loss. If your hearing device happens
to be vulnerable to interference,
you may not be able to use a rated
mobile device successfully. Trying
out the mobile device with your
hearing device is the best way to
evaluate it for your personal needs.
M-Ratings
: Wireless mobile devices
rated M3 or M4 meet FCC
requirements and are likely to
generate less interference to
hearing devices than mobile
devices that are not labeled. M4 is
the better/higher of the two ratings.
M-ratings refer to enabling acoustic
coupling with hearing aids that do
not operate in telecoil mode.
T-Ratings
: Mobile devices rated T3 or
T4 meet FCC requirements and are
likely to generate less interference
to hearing devices than mobile
devices that are not labeled. T4 is
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24
the better/higher of the two ratings.
T-ratings refer to enabling inductive
coupling with hearing aids
operating in telecoil mode.
Hearing devices may also be rated.
Your hearing aid manufacturer or
hearing health professional may
help you find this rating. Higher
ratings mean that the hearing
device is relatively immune to
interference noise.
Under the current industry
standard, American National
Standards Institute (ANSI) C63.19,
the hearing aid and wireless mobile
device rating values are added
together to indicate how usable
they are together. For example, if a
hearing aid meets the M2 level
rating and the wireless mobile
device meets the M3 level rating,
the sum of the two values equals
M5.
Under the standard, this should
provide the hearing aid user with
normal use while using the hearing
aid with the particular wireless
mobile device. A sum of 6 or more
would indicate excellent
performance.
However, these are not guarantees
that all users will be satisfied. T
ratings work similarly.
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Health and Safety Information 25
The HAC rating and measurement
procedure are described in the
American National Standards
Institute (ANSI) C63.19 standard.
HAC for Newer Technologies
This device has been tested and
rated for use with hearing aids for
some of the wireless technologies
that it uses. However, there may be
some newer wireless technologies
used in this device that have not
been tested yet for use with hearing
aids.
It is important to try the different
features of this device thoroughly
and in different locations, using
your hearing aid or cochlear
implant, to determine if you hear
any interfering noise. Consult your
service provider or the
manufacturer of this device for
information on hearing aid
compatibility. If you have questions
about return or exchange policies,
consult your service provider or
device retailer.
M3 + M2 = 5
T3 + T2 = 5
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26
Caution! Some applications or
prolonged usage may
increase device temperature.
Prolonged skin contact
with a device that is hot to
the touch may produce
skin discomfort or redness,
or low-temperature burns.
If the device feels hot to
the touch, discontinue use
and close all applications
or turn off the device until
it cools. Always ensure that
the device has adequate
ventilation and air flow.
Covering the device with
bedding, your body, thick
clothing or any other
materials that significantly
affect air flow may affect
the performance of the
device and poses a
possible risk of fire or
explosion, which could
lead to serious bodily
injuries or damage to
property.
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Health and Safety Information 27
Restricting Children's Access to
Your Mobile Device
Your mobile device is not a toy. Do
not allow children to play with it
because they could hurt
themselves and others, damage the
mobile device, or make calls that
increase your mobile device bill.
Keep the mobile device and all its
parts and accessories out of the
reach of small children.
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28
Warranty Legal
Information
SAMSUNG ELECTRONICS AMERICA,
INC. (“SAMSUNG”) warrants that
SAMSUNG’s devices and
accessories (“Products”) are free
from defects in material and
workmanship under normal use and
service.
Samsung Electronics America, Inc.
85 Challenger Road
Ridgefield Park, New Jersey 07660
Phone: 1-800-SAMSUNG (726-7864)
End User License Agreement for
Software (EULA)
The EULA for this device can be
found:
Online at:
www.samsung.com/
us/Legal/SamsungLegal-EULA4
Health/Safety and Standard
Limited Warranty Guide (Terms &
Conditions of Sale)
The online version of the Health/
Safety and Warranty guide for your
device can be found at:
English:
www.samsung.com/us/
Legal/Phone-HSGuide
Spanish:
www.samsung.com/us/
Legal/Phone-HSGuide-SP
G930P_.book Page 28 Thursday, April 14, 2016 2:35 PM
Warranty Legal Information 29
Procedures for Dispute
Resolution/30-day Arbitration
and Opt-Out Policy
ALL DISPUTES WITH SAMSUNG
ARISING IN ANY WAY FROM THIS
LIMITED WARRANTY OR THE SALE,
CONDITION OR PERFORMANCE OF
THE PRODUCTS SHALL BE
RESOLVED EXCLUSIVELY THROUGH
FINAL AND BINDING ARBITRATION,
AND NOT BY A COURT OR JURY.
ANY SUCH DISPUTE SHALL NOT BE
COMBINED OR CONSOLIDATED
WITH A DISPUTE INVOLVING ANY
OTHER PERSON’S OR ENTITY’S
PRODUCT OR CLAIM, AND
SPECIFICALLY, WITHOUT LIMITATION
OF THE FOREGOING, SHALL NOT
UNDER ANY CIRCUMSTANCES
PROCEED AS PART OF A CLASS
ACTION. THE ARBITRATION SHALL
BE CONDUCTED BEFORE A SINGLE
ARBITRATOR, WHOSE AWARD MAY
NOT EXCEED, IN FORM OR AMOUNT,
THE RELIEF ALLOWED BY THE
APPLICABLE LAW. The arbitration
shall be conducted according to
the American Arbitration
Association (AAA) Commercial
Arbitration Rules applicable to
consumer disputes. The AAA Rules
are available online at
adr.org
or by
calling the AAA at 1-800-778-7879.
This arbitration provision is entered
pursuant to the Federal Arbitration
Act. The laws of the State of Texas,
without reference to its choice of
laws principles, shall govern the
G930P_.book Page 29 Thursday, April 14, 2016 2:35 PM
30
interpretation of the Limited
Warranty and all disputes that are
subject to this arbitration provision.
The arbitrator shall decide all issues
of interpretation and application of
this arbitration provision and the
Limited Warranty.
For any arbitration in which your
total damage claims, exclusive of
attorney fees and expert witness
fees, are $5,000.00 or less (“Small
Claim”), the arbitrator may, if you
prevail, award your reasonable
attorney fees, expert witness fees
and costs as part of any award, but
may not grant SAMSUNG its
attorney fees, expert witness fees or
costs unless it is determined that
the claim was brought in bad faith.
In a Small Claim case, you shall be
required to pay no more than half of
the total administrative, facility and
arbitrator fees, or $50.00 of such
fees, whichever is less, and
SAMSUNG shall pay the remainder
of such fees. Administrative, facility
and arbitrator fees for arbitrations in
which your total damage claims,
exclusive of attorney fees and
expert witness fees, exceed
$5,000.00 (“Large Claim”) shall be
determined according to AAA rules.
In a Large Claim case, the arbitrator
may grant to the prevailing party, or
apportion among the parties,
reasonable attorney fees, expert
witness fees and costs. Judgment
G930P_.book Page 30 Thursday, April 14, 2016 2:35 PM
Warranty Legal Information 31
may be entered on the arbitrator’s
award in any court of competent
jurisdiction.
This arbitration provision also
applies to claims against
SAMSUNG’s employees,
representatives and affiliates if any
such claim arises from the Product’s
sale, condition or performance.
You may opt out of this dispute
resolution procedure by providing
notice to SAMSUNG no later than 30
calendar days from the date of the first
consumer purchaser’s purchase of the
Product. To opt out, you must send
notice by e-mail to
optout@sea.samsung.com, with the
subject line: “Arbitration Opt Out.” You
must include in the opt out e-mail
(a) your name and address; (b) the date
on which the Product was purchased;
(c) the Product model name or model
number; and (d) the IMEI or MEID or
Serial Number, as applicable, if you
have it (the IMEI or MEID or Serial
Number can be found (i) on the Product
box; (ii) on the Product information
screen, which can be found under
“Settings;” (iii) on a label on the back of
the Product beneath the battery, if the
battery is removable; and (iv) on the
outside of the Product if the battery is
not removable). Alternatively, you may
opt out by calling 1-800-SAMSUNG
(726-7864) no later than 30 calendar
days from the date of the first
consumer purchaser’s purchase of the
Product and providing the same
G930P_.book Page 31 Thursday, April 14, 2016 2:35 PM
32
information. These are the only two
forms of notice that will be effective to
opt out of this dispute resolution
procedure. Opting out of this dispute
resolution procedure will not affect the
coverage of the Limited Warranty in any
way, and you will continue to enjoy the
benefits of the Limited Warranty.
Severability
If any portion of this Limited
Warranty is held to be illegal or
unenforceable, such partial illegality
or unenforceability shall not affect
the enforceability of the remainder
of the Limited Warranty. [013016]
G930P_.book Page 32 Thursday, April 14, 2016 2:35 PM
33
Index
C
Commercial Mobile Alerting
System (CMAS) 16
E
Emergency Calls 21
EULA 28
F
FCC Hearing Aid Compatibility
(HAC) Regulations for Wireless
Devices 22
G
GPS & AGPS 19
H
Health and Safety Information 9
P
Personal Localized Alerting
Network (PLAN) 16
R
Restricting Children’s Access to
Your Mobile Device 27
S
Samsung Mobile Products and
Recycling 16
Specific Absorption Rate (SAR)
Certification Information 11
Standard Limited Warranty 28
T
Terms & Conditions of Sale 28
W
Warranty Legal Information 28
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